20200722Amended Tariff No 20-05 NID.pdf

Jan Noriyuki
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Hazlett, Marla J <[e-mail]>
Wednesday, July 22,2020 2:51 PM
Diane Hanian
For Notification Today: Amended NlD2O2O-0trDiscontinue Prorates
NlD2020-05 Pgs Amended.pdf
Notifi cation/File Date: July 22, 2020
These proposed revisions revise and replace revisions originally submitted on behalf of Qwest Corporation d/b/a
CenturyLink QC, under Transmittal No. 20-05-NlD. That filing proposed the standardization and simplification of
discontinuance of service provisions for customer-requested termination of residential service. This amended filing
includes exceptions to the proposed discontinuance process and proposes a revised effective date of August 14,2020
CenturyLink and Staff have discussed the changes and agree they are appropriate. Please replace pages initially
submitted under this Transmittal No. 20-05-NlD with the attached.
Attached, please find the PDF version of the proposed changes.
Thank you for your attention.
Marla Hazlett
Senior Government Operations Analyst
1025 Eldorado Blvd, Broomfield CO, 80021
Room 44A-F2
Marla. Hazlett@centuryl ink.com
{K CenturyLink'
This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized
use of this communication is strictly prohibited and may be unlawful. lf you have received this communication in error,
please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments.
1
Qor- T- :o,o/
Qwest Corporation d/b/a Centurylink QC
Exchange and Network Services
Catalog No. 3 Stcuox 2
Page32
NonrnrRx lo.lno Release 4
Issued: 07-22-2020 Effective: 08-14-2020
2. GENERAL Rpculauoxs - Couonrons Or Orrurunc
2.2
2.2.11
B.
I
EsrABLrsHINc Axn FURNISHING Srnvtcr
Sprcw, SERvIcES (Cont'd)
Special Promotion
For the purpose of encouraging customers to try different telecommunication services, the Company
may, with respect to any of its services or products in this Catalog, offer a temporary waiver or
partial waiver of any nonrecurring, usage or monthly rate. The Company may also offer incentives,
benefits or gifts to customers to encourage the purchase or retention ofany such service or product.
All such offers are subject to facility availability. Customers will be notified of the availability and
duration of such offers, however, such offers will not constitute price changes.
2.2.13 EMPLOYEE CONCESSION
The same rules and regulations are applicable to employees and retirees of the Company as are
applicable to the general public. Certain telephone services will be furnished to Company
employees and Company retirees at reduced rates as authorized by Company practices and
procedures.
2.2.14 TERMTNATION Or STNVICT - CUSTOUTN INITI.ATED
Charges for Termination
Minimum charges for business service applies when the entire service is discontinued within
one calendar month of the service establishment date. The minimum charge will consist of the
monthly business rate. When business service is terminated at the customer's request after
the minimum service period or initial contract period has been met, service wilt be
discontinued immediately, and a final bill will be issued in accordance with Section
23.2.4.5.
Residential customers msy request termination of residence service at any time, and
service will be discontinued on the last day of the customer's billing cycle after the
minimum service period has been met. Final charges will be rendered in accordance with
Section 2.3.2.4.5.
Residential customers may, however, request immediate disconnection under the following
circumstances, and upon customer request linal bills will be prorated on the basis of a 30-
day bilting period:
. Military Deploymento Customer vacating premises prior to end of bill cycle date
o Death of customer
o Local number portability request
o Financial hardship
(M) Certain material previously appearing on this page now appears on page 33 of this section.
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NOTICE
TI{E INFORMATION CONTAINED IN TTtrS DOCUMENT IS SUBJECT TO CHANGE.
TRANSMTTAL NO. 2O-05-NID
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Qwest Corporation d/b/a Centurylink QC
Exchange and Network Services
Catalog No. 3 Spcrtox 2
Page 33
NontrBnx Ioauo Release 3
Issued: 07-22-2020 Effective: 08-14-2020
2. Grnpnlr, REGULATIoNS - Coxntuoxs Or Orrunrnc
2.2 Esr.lBr,rsHrNGANDf,'unntstttxcSrnvtcE,2.2.14 TrnMrx.q,rroN Or SrRvrcrA. Termination LiabilityAl/aiver Policy
Services provided via service agreements may be subject to the Termination Liability/Waiver Policy.
This policy applies only to services that specifically reference this Termination LiabilityAilaiver
Policy in their respective section of this Catalog.
1. Definitions
Minimum Billine Level
When services are provided under a service agreement, a Minimum Billing Level will be established
for use in calculating discontinuance charges. The Minimum Billing Level is 100% percent of the
total monthly rates for the service provided under the customer's service agreement, unless otherwise
specified.
Minimum Service Period
When services are provided under a service agreement, a Minimum Service Period may be
established. This would be the period of time that the 100% factor of the Termination Liability
Charge would apply.
2. Complete Disconnect
If the customer chooses to completely discontinue service, at any time during the term of the
agreement, a termination charge will apply, unless the customer satisfies the conditions specified in
the Waiver Policy. The termination charge is 100% of the rates for the Minimum Service Period,
if applicable, plus the Minimum Billing Level multiplied by the termination liability percentage
specified in the service agreement, for the remaining term of the agreement.
. For example, if the customer discontinues service after 17 months of a 3-year (36 month)
agreement, the termination charge will be the Minimum Billing Level for the service, multiplied
by the termination liability percentage, multiplied by 19 months.
If the customer discontinues service after 6 months of a 3 -year (36 month) agreement, with a I -
year (12 months) Minimum Service Period, the Termination Charge will be 100% of the
Minimum Billing Level for the remaining 6 months of the Minimum Service Period, plus the
Minimum Billing Level multiplied by the termination liability percentage, multiplied by 24
months.
3. Partial Disconnect
If the customer discontinues a portion of their service, and that causes the customer's monthly billing
level to fall below the Minimum Billing Level of the agreement, a termination charge will apply to
the portion of the service agreement that is below the Minimum Billing Level.
(M) Material previously appeared on Page 32, Release 3.
NOTICE
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO C}IANGE.
TRANSMITTAL NO. 2O.O5.NID
\ I l)2020-06
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Qwest Corporation d/b/a CenturyLink QC
Exchange and Network Services
Catalog No.3 Socrrox 2
Page 38
NonrHnnx lo,tno Release 3
Issued: 07-22-2020 Effective: 08-14-2020
2. Gpr{nRAr, RrcuulrroNs - Coxonroxs Or OrrBruxc
2.3 Pavumxr Fon Srnvlcr2.3.2 Plvurnr Or Bu,mA. Rendering of Bills (Cont'd)
\ I l)2(I20-06
5. Prorating of Opening and Closing Bills
Opening and closing bills for business services will be prorated on the basis of a
thirty-day month. Exceptions are services with a specific minimum billing period.
On message rate service, the message allowance for a fraction of a month will also
be prorated.
Bills rendered for establishment of residence services will be prorated on the
basis of a thirty-day month. Final bills rendered after customer-requested
discontinuance of residential service will not be pro-rated and service will
remain available to the customer until the first day of the customer's next
bilting cycle, except as specilied otherwise in Section 2.2.14.
6. Rates When Service is on Temporary Disconnect due to Non-Payment
Temporary Disconnection means the service will be restricted to either incoming
or outgoing service.
When this is in effect, regular rates will be charged for the period of temporary
disconnect, not to exceed fifteen days.
. Payment of Bills
l. A customer shall be responsible for payment of all exchange, toll and other charges
related to the service. These charges will be, in accordance with the Company's
rates and General Regulations.
2. Payment of bills for service shall be made at an authorized office of the Company,
at a designated payment agency or through the U.S. Mail.
3. If paid for with a check that is returned for any reason, such as insufficient funds,
account closed, payment stopped, etc., the account will be considered "not paid".
4. Closing bills, special bills, bills rendered due to the customer vacating the premises
are payable upon presentation.
5. Deposits are payable before service is installed or restored.
6. Bills become past due (delinquent) fifteen days after the postmark date of the bill.
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NOTICE
T}M INFORMATION CONTAINED IN THIS DOCUMEN'T IS SUBJECT TO CHANGE.
TRANSMITTAL NO. 20-05 -NID
6.3
6.3.18
Qwest Corporation d/b/a CenturyLink QC
Exchange and Network Services
Catalog No.3 Spcuon 6
Page28
NoRrHenx lo,lno Release 2
Issued: 07-22-2020 Effective: 08-14-2020
6. Mrss.rcn TnlncoruMuNrcATlox SnRvtce
OrrIoxal SpRvrcn Orrpruxcs
Callrxc Coxxncrlox Pt lxs (Coxr'o)
B. Terms and Conditions
l. These Plans are not available with the following:
. lnformation Delivery Service sponsor charges. Other Company Optional Calling Plans. Other Company MTS Discount Plans. Toll Only Accounts
2. When the business customer initially subscribes to or disconnects this service, if a
partial month is billed, the customer's minutes and monthly rate will be prorated.
When a residence customer initially subscribes to this service, the customer's
minutes and monthly rate will be prorated. Final bills for disconnection of
residence service will be rendered in accordance with Section 2.3.2.A.5.
3. These Plans are available on an account level basis, where one or more lines are
billed to the same account.
4. Where the customer has one account which includes multiple lines, these Plans
apply to total usage of combined lines.
5. These Plans apply to all intraLATA dial station-to-station, calling card, operator-
assisted and pay telephone originated calls (where the call is billed to the customer's
telephone number) unless otherwise specified.
6. These Plans are available to all business, residence and Public Access Line
accounts with the restrictions and limitations set forth elsewhere.
7. The rates for this service are in addition to the rates and charges for the local
exchange service with which it is associated.
8. The minimum service period is one month.
9. Nonrecurring charges do not apply.
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NOTICE
TIIE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE.
TRANSMITTAL NO. 2O-05-NID
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