20170811Application.pdf

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August 10,2017
Via Overnight delivery
Ms. Diane Hanian, Secretary
Idaho Public Utilities Commission
47 2 W est Washington Street
P.O. Box 83720
Boise, Idaho 83720-007 4
Re: case No.: Qtrr r -r- 11' o?-
Application for Approval of Interconnection Agreement
Between Qwest Communications dba CenturyLink QC and
Comcast Phone of Idaho, LLC
Dear Ms. Hanian:
Enclosed for filing are the original and2 copies of the Interconnection Agreement Terms
and Conditions for Interconnection, Unbundled Network Elements, Ancillary Services, and
Resale of Telecommunications Services between Qwest Corporation dba CenturyLink QC and
Comcast Phone of Idaho, LLC for the State of Idaho. CenturyLink QC respectfully requests that
this matter be placed on the Commission Decision Meeting Agenda for expedited approval.
Please contact me if you have any questions concerning the enclosed. Thank you for
your assistance in this matter.
Sincerely
Assistant III
Enclosure(s)cc: Service List
1600 7'n Avenue, Room 1506
Seattle, Washington 98191
206-733-5236
[e-mail]
Lisa A Anderl (WSBA# 13236)
CenturyLink
1600 7th Ave, Room 1506
Seattle, Washington 98 I 91
Telephone: (206) 345 -l 57 4
Lisa. anderl@centurylink. com
APPLTCATTON Or QWEST CORPORATION
dba CENTURYLINK QC FOR APPROVAL
OF THE INTERCONNECTION
AGREEMENT WITH COMCAST PHONE
FOR IDAHO, LLC FOR THE STATE OF
IDAHO PURSUANT To 47 U.S.C. $2s2(e)
APPLICATIoN FoR APPROVAL OF INTERCONNECTIoN AGREEMENT _ I
RCLEC,INC.
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
CASE NO.: G-n E -r - t 1- o2-
APPLICATION FOR APPROVAL OF
INTERCONNECTION AGREEMENT
Qwest Corporation dba CenturyLink QC ("CenturyLink") hereby files this Application
for Approval of Interconnection Agreement Terms and Conditions for lnterconnection,
Unbundled Network Elements, Ancillary Services, and Resale of Telecommunications Services
Between Qwest Corporation dba CenturyLink QC and Comcast Phone of Idaho, LLC for the
State of Idaho ("Agreement"). The Agreement with Comcast Phone of Idaho, LLC ("Comcast
Phone") is submitted herewith.
This Agreement was reached through voluntary negotiations without resort to mediation
or arbitration and is submitted for approval pursuant to Section 252(e) of the Communications
Act of 1934, as amended by the Telecommunications Act of 1996 (the "Act").
Section 252(e)(2) of the Act directs that a state Commission may reject an agreement
reached through voluntary negotiations only if the Commission finds that: the agreement (or
portion(s) thereof) discriminates against a telecommunications carrier not a party to this
CenturyLink
1600 76 Ave., Suite 1506
Seaftle, Washington 98191
Telephone: [phone]
agreement; or the implementation of such an agreement (or portion) is not consistent with the
public interest, convenience and necessity.
CenturyLink respectfully submits that this Agreement provides no basis for either of
these findings, and, therefore requests that the Commission approve this Agreement
expeditiously. This Agreement is consistent with the public interest as identified in the pro-
competitive policies of the State of Idaho, the Commission, the United States Congress, and the
Federal Communications Commission. Expeditious approval of this Agreement will enable
Comcast Phone to interconnect with Centurylink facilities and to provide customers with
increased choices irmong local telecommunications services.
CenturyLink further requests that the Commission approve this Agreement without a
hearing. Because this Agreement was reached through voluntary negotiations, it does not raise
issues requiring a hearing and does not concern other parties not a party to the negotiations.
Expeditious approval would funher the public interest.
Respectfully submitted this 10th day of August,2}l7.
CENTURYLINK
A. Anderl
Attorney for Centurylink
AppLrcATroN FoR AppRovAL oF INTERCoNNEcTToN AcRpevpNr - 2
RCLEC,INC.
CenturyLink
1600 7* Ave., Suite 1506
Seattle, Washington 98191
Telephone: [phone]
\
I
CERTIFICATE OF SERVICE
I hereby certify that on this 10th day of August,2Ol7,I served or caused to be served the
foregoing APPLICATION FOR APPROVAL OF INTERCONNECTION AGREEMENT
upon all parties of record in this matter as follows:
Ms. Diane Hanian
Secretary
Idaho Public Utilities Commission
472 W est Washington Street
Boise, Idaho 83720-0074
[e-mail]. gov
Mr. Richard Chapkis
Deputy General Counsel
One Comcast Center, 55th Floor
Philadelphia, Pennsylvania 19103
[e-mail]
Ms. Beth O'Donnell
Director, Regulatory Affairs
One Comcast Center, 55th Floor
Philadelphia, Pennsylvania 19103
Beth_o' [e-mail]
Hand Delivery
U. S. MailXX Overnight Delivery
Facsimile
Email
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Ovemight Delivery
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Email
AppLIcanoN FoR APPRoVAL oF INTERCoNNECTIoN AcRppupNT _ 3
RCLEC,INC.
CenturyLink
1600 7m Ave., Suite 1506
Seattle, Washington 98191
Telephone: [phone]
q^- //Zl
los€Add{ngton U
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
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lnterconnection Agreement
Terms and Conditions for lnterconnection, Unbundted Network Elements,
Ancillary Services, and Resale of Telecommunications Services
Between
Qwest Corporation dba GenturyLink QC
and
Comcast Phone of ldaho, LLC
For the State of ldaho
Agreement Number
cDS-170724-0001
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032B63EOB4CF
TABLE OF CONTENTS
SECTION 1.0 - GENERAL TERMS
SECTION 2.0 - INTERPRETATION AND CONSTRUCTION
SECTION 3.0 - CLEC INFORMATION
SECTION 4.0 - DEFINITIONS
SECTION 5.0 - TERMS AND CONDITIONS
GeruenAL PRovtstotrts..
TrRu or AcRrrnarNr ..
PRoor oF AUTHoRIzATIoN
PRvurrur...
TAXES
lrusunnrucr
Fonce MRrrunr..........
LtultRttotr oF LIABrLrrY
lruoeururrv
IrureIIecruAl PRoPERTY
WRnnnrurres
AssrcruvrNr.
DerRulr.......
DIscTRIuen oF AGENCY
SrvennarurY ...............
NottotsclosuRE...........
SuRvrvRl...
Drspure Resolurroru ...
Cournollruc Lnw........
Respor.rs rsrLrry FoR EruvrnoN uerurRl CorurRM rNATroN
NoTICES
RespoNsrerlrry oF EncH PRRry...............
No THIRD PRRry BrrurrrcrRRrEs ............
lrurerurrounuv Lrrr BmNr........
PueLrcrrv
Execurro rru CounrrnPARTS
CoH,tpt-tRNcE................
conrplrRrrrcE wrTH rHr conavuNrcATroNs Asstsrnruce Lnw
EruroRcrueur Acr or 1994
5.29 CoopeRnrroN ..........
5.30 AveNorurruTs ...........
5.31 ENTIRTAGREEMENT..
SECTION 6.0 - RESALE
Secrlou 6 HAS BEEN INTENTIoNALLY Orrltlrreo:
SECTION 7.0 _ INTERCONNECTION:
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
5.13
5.14
5.15
5.16
5.17
5.18
5.19
5.20
5.21
5.22
5.23
5.24
5.25
5.26
5.27
5.28
7.1
7.2
7.3
7.4
7.5
,,47
,,47
..47
..48
I urrRcoNr.t ECTIoN FACrLtry Oprrorus
ExcHRNcr or TnRrrrc
I rurencRRnr eR CowperusATroN
ORornrNc
JorNrlv PRovroeo Swrrcuro Access SrRvrcrs
49
50
50
52
61
67
69
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TABLE OF CONTENTS
TRANSIT RECORoS
LocAL lrurencoruNECTIoN Dnrn ExcHANGE FoR Brr-r-rNc.
7.6
7.7
SECTION 8.0 - COLLOCATION.
Secrloru 8 HnS BEEN INTENTIONALLY OTTIITTEo:
SECTION 9.0 - UNBUNDLED NETWORK ELEMENTS
Srcrloru 9 HAS BEEN INTENTIONALLY OIvlrrro:
SECTION 1O.O - ANCILLARY SERVICES
10.1 lNreurroruRLly LEFT BIANK..........
10,2 LocnI NUMBER PoRTABILIT
10.3 9111E911 Senvtce
10.4 Wnrru Pnces DrRrcronv Lrsrrrues Sgnvrce
10.5 DrRecroRvAssrsrnruce Srnvrce
10.6 DrnecronvAssrsrANCE Ltsr.............
10.7 Tor-l nuo AssrsrANcE Oprnnron SERVTcES10.8 AccESS ro PoLes, Ducrs, CoNourrs, RNo Rtonts or Wny
SECTION 1 1.0 - NETWORK SECURITY.
SECTTON 12.0 - ACCESS TO OPERATTONAL SUPPORT SYSTEMS (OSS)
12.1 DESCRIPTION....
12.2 OSS SuppoRT FoR Pne-onoeRrruc, ORoenrNG AND PnovrsrorlrNG.....
12.3 MnINTETRNCE AND REPAIR......
SECTION 13.0 . ACCESS TO TELEPHONE NUMBERS
SECTION 14,0 - LOCAL DIALING PARITY.....
SECTION 15.0 - CENTURYLINK'S OFFICIAL DIRECTORY PUBLISHER......
SECTION 16.0 . REFERRAL ANNOUNCEMENT
SECTION 17,0 - BONA FIDE REQUEST PROCESS...........
SECTION 18.0 - AUDIT PROCESS
SECTION 19.0 . CONSTRUCTION CHARGES
SECTION 20.O - SERVICE PERFORMANCE
SECTION 21.0. NETWORK STANDARDS
SECTION 22.0 - SIGNATURE PAGE..........
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............145
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73
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EXHIBIT A
EXHIBIT B
EXHIBIT C
EXHIBIT D
EXHIBIT E
EXHIBIT F
EXHIBIT G
EXHIBIT H
EXHIBIT I
EXHIBIT J
EXHIBIT K
TABLE OF CONTENTS FOR EXHIBITS
Rates
Service Performance I ndicators
Service lnterval Tables
lntentionally Left Blank
lntentionally Left Blank
Special Request Process
lntentionally Left Blank
Calculation of the Relative Use Factor (RUF)
lndividual Case Basis (lCB)
lntentionally Left Blank
Performance Assurance Plan
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Section 1
General Terms
Section 1.0 - GENERAL TERMS
1.1 This Agreement for lnterconnection, Unbundled Network Elements, ancillary
services, and resale of Telecommunications Services ("Agreement") is between Comcast Phone
of ldaho, LLC ('CLEC"), organized under the laws of Delaware, and Qwest Corporation dba
CenturyLink QC ("CenturyLink"), a Colorado corporation pursuant to Section 252(t) of the
Telecommunications Act of 1996, for purposes of fulfilling CenturyLink's obligations under
Sections 222,251(a), (b), and (c), 252, and other relevant provisions of the Act and the rules
and regulations promulgated thereunder.
1.2 I ntentionally Left Blank.
1.3 This Agreement sets forth the terms, conditions and pricing under which
CenturyLink will provide to CLEC network lnterconnection, access to Unbundled Network
Elements, ancillary services, and Telecommunications Services available for resale within the
geographical areas in which CenturyLink is providing local Exchange Service at that time, and
for which CenturyLink is the incumbent Local Exchange Carrier within the state of ldaho, for
purposes of providing local Telecommunications Services.
1.4 lntentionally Left Blank
1.5 lntentionally Left Blank
1.6 lntentionally Left Blank
1.7 lntentionally Left Blank
1.8 With respect to the terms and provisions of this Agreement, CenturyLink and
CLEC have negotiated the Agreement in its entirety, and the inclusion of any particular
provision, or rate, term and condition, is not evidence of the reasonableness thereof when
considered apart from all other provisions of the Agreement.
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Section 2
lnterpretation and Construction
Section 2.0 - INTERPRETATION AND CONSTRUCTION
2.1 This Agreement includes this Agreement and all Exhibits appended hereto, each
of which is hereby incorporated by reference in this Agreement and made a part hereof. All
references to Sections and Exhibits shall be deemed to be references to Sections of, and
Exhibits to, this Agreement unless the context shall otherwise require. The headings and
numbering of Sections and Exhibits used in this Agreement are for convenience only and will
not be construed to define or limit any of the terms in this Agreement or affect the meaning and
interpretation of this Agreement. Unless the context shall otherwise require, any reference to
any Tariff, technical reference, technical publication, or any publication of Telecommunications
industry administrative or technical standards, shall be deemed to be a reference to the most
recent version or edition (including any amendments, supplements, addenda, or successor).
The existing configuration of either Party's network may not be in compliance with the latest
release of technical references, technical publications, or publications of Telecommunications
industry adm inistrative or technical standards.
2.2 The provisions in this Agreement are intended to be in compliance with and
based on the existing state of the law, rules, regulations and interpretations thereof, including
but not limited to state and federal rules, regulations, and laws as of the Effective Date (the
Existing Rules). Nothing in this Agreement shall be deemed an admission by CenturyLink or
CLEC concerning the interpretation or effect of the Existing Rules or an admission by
CenturyLink or CLEC that the Existing Rules should not be changed, vacated, dismissed,
stayed or modified. Nothing in this Agreement shall preclude or estop CenturyLink or CLEC
from taking any position in any forum concerning the proper interpretation or effect of the
Existing Rules or concerning whether the Existing Rules should be changed, vacated,
dismissed, stayed or modified. To the extent that the Existing Rules are vacated, dismissed,
stayed or materially changed or modified, then this Agreement shall be amended to reflect such
legally binding modification or change of the Existing Rules. Where the Parties fail to agree
upon such an amendment within sDrty (60) Days after notification from a Party seeking
amendment due to a modification or change of the Existing Rules or if any time during such
sixty (60) Day period the Parties shall have ceased to negotiate such new terms for a
continuous period of fifteen (15) Days, it shall be resolved in accordance with the Dispute
Resolution provision of this Agreement. ln the case of any material change, any reference in
this Agreement to such law, rule, regulation or interpretation thereof will be to such law, rule,
regulation or interpretation thereof in effect immediately prior to such change until the processes
set forth in this paragraph are implemented. lt is expressly understood that this Agreement will
be corrected, or if requested by CLEC, amended as set forth in this Section 2.2, to reflect the
outcome of generic proceedings by the Commission for pricing, service standards, or other
matters covered by this Agreement. Rates in Exhibit A will reflect legally binding decisions of
the Commission and shall be applied on a prospective basis from the effective date of the
legally binding Commission decision, unless otherwise ordered by the Commission. Where a
Party provides notice to the other Party within thirty (30) Days of the effective date of an order
issuing a legally binding change, any resulting amendment shall be deemed effective on the
effective date of the legally binding change or modification of the Existing Rules for rates, and to
the extent practicable for other terms and conditions, unless otherwise ordered. ln the event
neither Party provides notice within thirty (30) Days, the effective date of the legally binding
change shall be the Effective Date of the amendment unless the Parties agree to a different
date. During the pendency of any negotiation for an amendment pursuant to this Section 2.2
the Parties shall continue to perform their obligations in accordance with the terms and
conditions of this Agreement, for up to sixty (60) Days; provided however, if either Party invokes
Dispute Resolution as per Section 5.18 the Parties shall continue to perform their obligations in
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Section 2
Interpretation and Construction
accordance with the terms and conditions of this Agreement during the pendency of the dispute,
including arbitration, and provided further that any performance of obligations during the period
which follows the sixty (60) Day period referred to above shall be subject to a "true up" reflecting
the outcome of the Dispute Resolution and any arbitration. For purposes of this section, "legally
binding" means that the legal ruling has not been stayed, no request for a stay is pending, and
any deadline for requesting a stay designated by statute or regulation, has passed.
2.2.1 ln addition to, but not in limitation of, Section 2.2 above, nothing in this
Agreement shall be deemed an admission by CenturyLink or CLEC concerning the
interpretation or effect of any rule, regulation, statute, or interpretations thereof, including
but not limited to the FCC's Triennial Review Order and/or its Triennial Review Remand
Order and state rules, regulations, and laws as they may be issued or promulgated.
Nothing in this Agreement shall preclude or estop CenturyLink or CLEC from taking any
position in any forum concerning the proper interpretation or effect of any rule,
regulation, or statute, or concerning whether the foregoing should be changed, vacated,
dismissed, stayed or modified.
2.3 Unless otherwise specifically determined by the Commission, in cases of conflict
between this Agreement and CenturyLink's Tariffs, PCAT, methods and procedures, technical
publications, policies, product notifications or other CenturyLink documentation relating to
CenturyLink's or CLEC's rights or obligations under this Agreement, then the rates, terms, and
conditions of this Agreement shall prevail. To the extent another document abridges or expands
the rights or obligations of either Party under this Agreement, the rates, terms and conditions of
this Agreement shall prevail.
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Section 3
CLEC lnformation
Section 3.0 - CLEG INFORMATION
3.1 Except as otherwise required by law, CenturyLink will not provide or establish
lnterconnection, Unbundled Network Elements, ancillary services and/or resale of
Telecommunications Services in accordance with the terms and conditions of this Agreement
prior to CLEC's execution of this Agreement. The Parties shall complete CenturyLink's "New
Customer Questionnaire," as it applies to CLEC's obtaining of lnterconnection, Unbundled
Network Elements, ancillary services, and/or resale of Telecommunications Services hereunder,
unless such Questionnaire is not required pursuant to Section 3.2.2.
3.2 Prior to placing any orders for services under this Agreement, the Parties will
jointly complete the following sections of CenturyLink's "New Customer Questionnaire:"
General lnformation
Billing and Collection (Section 1)
Credit lnformation
Billing lnformation
Summary Billing
OSS and Network Outage Notification Contact lnformation
System Administration Contact lnformation
Ordering lnformation for LIS Trunks, Collocation, and Associated Products (if CLEC
plans to order these services)
Design Layout Request - LIS Trunking and Unbundled Loop (if CLEC plans to order
these services)
3.2.1 The remainder of this questionnaire must be completed within two (2)
weeks of completing the initial portion of the questionnaire. This questionnaire will be
used to:
Determine geographical requirements;
ldentify CLEC identification codes;
Determine CenturyLink system requirements to support CLEC's specific activity;
Collect credit information;
Obtain Billing information;
Create summary bills;
Establish input and output requirements;
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Section 3
CLEC lnformation
Create and distribute CenturyLink and CLEC contact lists; and
ldentify CLEC hours and holidays.
3.2.2 CLECs that have previously completed a Questionnaire need not fill out a
New Customer Questionnaire; however, CLEC will update its New Customer
Questionnaire with any changes in the required information that have occurred and
communicate those changes to CenturyLink. Before placing an order for a new product,
CLEC will need to complete the relevant New Product Questionnaire and amend this
Agreement.
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Section 4
Definitions
Section 4.0 - DEFINITIONS
"Access Service Request" or "ASR" means the industry guideline forms and supporting
documentation used for ordering Access Services. The ASR will be used to order trunking and
facilities between CLEC and CenturyLink for Local lnterconnection Service.
"Access Services" refers to the interstate and intrastate switched access and private line
transport services offered for the origination and/or termination of interexchange traffic.
"Access Tandem Switch" is a Switch used to connect End Office Switches to interexchange
Carrier Switches. CenturyLink's Access Tandem Switches are also used to connect and switch
traffic between and among Central Office Switches within the same LATA and may be used for
the exchange of local traffic.
"Act" means the Communications Act of 1934 (47 U.S.C. S 151 et. seq.), as amended and as
from time to time interpreted in the duly authorized rules and regulations of the FCC or the
Commission.
"Advanced Services" refers to high speed, switched, broadband, wireline Telecommunications
capability that enables users to originate and receive high-quality, voice, data, graphics or video
Telecommunications using any technology.
"Affiliate" means a Person that (directly or indirectly) owns or controls, is owned or controlled by,
or is under common ownership or control with, another person. For purposes of this paragraph,
the term'own'means to own an equity interest (or the equivalent thereof) of more than 10
percent.
'AMl T1" is a transmission system sometimes used on loops to transmit DSI signals (1.544
Mbps) using Alternate Mark lnversion (AMl) line code.
"Applicable Law" means all laws, statutes, common law, ordinances, codes, rules, guidelines,
orders, permits and approval of any governmental regulations, including, but not limited to, the
Act, the regulations, rules, and final orders of the FCC and the Commission, and any final
orders and decisions of a court of competent jurisdiction reviewing the regulations, rules, or
orders of the FCC or the Commission.
"Application Date" or "APP* means the date CLEC provides CenturyLink an application for
service containing required information as set forth in this Agreement.
'ATIS' or "Alliance for Telecommunications lndustry Solutions" is a North American
telecommunication industry standards forum which, through its committees and working groups,
creates, and publishes standards and guidelines designed to enable interoperability and
lnterconnection for Telecommunications products and services. ATIS Standards and
Guidelines, as well as the standards of other industry fora, are referenced herein.
"Automated Message Accounting" or "AMA" is the structure inherent in Switch technology that
initially records telecommunication message information. AMA format is contained in the AMA
document, published by Telcordia Technologies, or its successors, as GR-11OO-CORE which
defines the industry standard for message recording.
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Section 4
Definitions
"Automatic Location ldentification" or "ALl" is the automatic display at the Public Safety
Answering Point (PSAP) of the caller's telephone number, the address/location of the telephone
and supplementary emergency services information for Enhanced 911 (E911).
"Automatic Location ldentification/Database Management System" or "ALI/DBMS" is an
Enhanced 9111 (E911) database containing location information (including name, service
address, telephone number, and sometimes special information from the local service provider)
associated with the 911 callers telephone number, used to determine to which Public Safety
Answering Point (PSAP) to route the call and used by the PSAP for emergency call handling
(i.e., dispatch of emergency aid).
"Automatic Location ldentification Gateway" or "ALl Gateway" is a computer facility into which
CLEC delivers Automatic Location ldentification (ALl) data for CLEC Customers. Access to the
ALI Gateway will be via a dial-up modem using a common protocol.
"Automatic Number ldentification" or "ANl" is the Billing telephone number associated with the
access line from which a call originates. ANI and Calling Party Number (CPN) usually are the
same number.
"Automatic Route Selection" or "ARS" is a service feature that provides for automatic selection
of the least expensive or most appropriate transmission facility for each call based on criteria
programmed into a circuit Switch routing table or system.
"Bill Date" means the date on which a Billing period ends, as identified on the bill.
"Billing" involves the provision of appropriate usage data by one Telecommunications Carrier to
another to facilitate Customer Billing with attendant acknowledgments and status reports. lt
also involves the exchange of information between Telecommunications Carriers to process
claims and adjustments.
"Binder Groups" mean the sub-units of a cable, usually in groups of 25,50 or 100 color-coded
twisted pairs wrapped in colored tape within a cable.
"Bona Fide Request" or "BFR" shall have the meaning set forth in Section 17
"Bridged Tap" means the unused sections of a twisted pair subtending the Loop between an
End User location and the Serving Wire Center or extending beyond the End User customer's
location.
"Business Line" means a CenturyLink-owned switched access line used to serve a business
customer, whether by CenturyLink itself or by CLEC that leases the line from CenturyLink. The
number of Business Lines in a Wire Center shall equal the sum of all CenturyLink business
switched access lines, plus the sum of all UNE loops connected to that Wire Center, including
UNE loops provisioned in combination with other unbundled elements. Among these
requirements, Business Line tallies (1) shall include only those access lines connecting End
User customers with CenturyLink end-offices for switched services; (2) shall not include non-
switched special access lines; and (3) shall account for ISDN and other digital access lines by
counting each 64 kbps-equivalent as one line. For example, a DS1 line corresponds to twenty-
four (24) 64 kbps-equivalents, and therefore to twenty-four (24) Business Lines.
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Section 4
Definitions
"Calling Party Number" or 'CPN' is a Common Channel Signaling (CCS) parameter which
refers to the ten digit number transmitted through a network identifying the calling party.
Reference CenturyLink Tech nical Publicatio n 7 7 342.
"Carrier" or "Common Carrier" See Telecommunications Carrier
"Carrier Liaison Committee" or "CLC" is under the auspices of ATIS and is the executive
oversight committee that provides direction as well as an appeals process to its subtending fora,
the Network lnterconnection lnteroperability Forum (NllF), the Ordering and Billing Forum
(OBF), the lndustry Numbering Committee (lNC), and the Toll Fraud Prevention Committee
(TFPC). On occasion, the CLC commissions ad hoc committees when issues do not have a
logical home in one of the subtending forums. OBF and Network lnstallation and Maintenance
Committee (NIMC) publish business process rules for their respective areas of concern.
"Central Office" means a building or a space within a building where transmission facilities or
circuits are connected or switched.
"Central Office Switch" means a Switch used to provide Telecommunications Services,
including, but not limited to:
"End Office Switches" which are used to terminate End User customer station Loops, or
equivalent, for the purpose of interconnecting to each other and to trunks; and
"Tandem Office Switches" (or "Tandem Switches") are used to connect and switch trunk
circuits between and among other End Office Switches. CLEC Switch (es) shall be
considered Tandem Office Switch (es) to the extent such Switch (es) serve(s) a
comparable geographic area as CenturyLink's Tandem Office Switch. A fact-based
consideration by the Commission of geography should be used to classify any Switch on
a prospective basis.
"Centralized Automatic Message Accounting" or "CAMA" trunks are trunks using MF signaling
protocol used to record Billing data.
"Centralized Message Distribution System" or "CMDS" means the operation system that Local
Exchange Carriers use to exchange outcollect and IABS access messages among each other
and other parties connected to CMDS.
"Centrex" shall have the meaning set forth in Section 6.2.2.9.
"Charge Number" is a Common Channel Signaling parameter, which refers to the number,
transmitted through the network identifying the Billing number of the calling party. Charge
Number frequently is not the Calling Party Number (CPN).
"Collocation" is an arrangement where CenturyLink provides space in CenturyLink Premises for
the placement of CLEC's equipment to be used for the purpose of lnterconnection or access to
CenturyLink Unbundled Network Elements.
"Collocation - Point of lnterconnection" or "C-PO|" is the point outside CenturyLink's Wire
Center where CLEC's fiber facility meets CenturyLink's Fiber entrance facility, except where
CLEC uses an Express Fiber entrance facility. ln either case, CenturyLink will extend or run the
Fiber entrance facility to CLEC's Collocation Space.
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Section 4
Definitions
"Commercial Mobile Radio Service" or "CMRS" is defined in 47 U.S.C. S 332 and FCC rules
and orders interpreting that statute.
"Commingling" means the connecting, attaching, or othenruise linking of an Unbundled Network
Element, or a Combination of Unbundled Network Elements, to one or more facilities or services
that a requesting Telecommunications Carrier has obtained at wholesale from CenturyLink, or
the combination of an Unbundled Network Element, or a Combination of Unbundled Network
Elements, with one or more such facilities or services.
"Commingle" means the act of Commingling.
"Commission" means the ldaho Public Utilities Commission.
"Common Channel Signaling" or "CCS" means a method of exchanging call set up and network
control data over a digital signaling network fully separate from the Public Switched Network
that carries the actual call. Signaling System 7 ('SS7') is currently the preferred CCS method.
"Communications Assistance for Law Enforcement Act" or "CALEA" refers to the duties and
obligations of Carriers to assist law enforcement agencies by intercepting communications and
records, and installing pen registers and trap and trace devices.
"Competitive Local Exchange Carrier" or "CLEC," in addition to referring to the Party in privity
with CenturyLink under this Agreement, is an entity authorized to provide local Exchange
Service that does not otherwise qualify as an lncumbent Local Exchange Carrier (ILEC).
"Confidential lnformation" shall have the meaning set forth in Section 5.16.
"Cross Connection" is a cabling scheme between cabling runs, subsystems, and equipment
using patch cords or jumper wires that attach to connection hardware on each end.
"Current Service Provider" means the Party from which an End User customer is planning to
switch its local Exchange Service or the Party from which an End User customer is planning to
port its telephone number(s).
"Custom Calling Features" comprise a group of features provided via a Central Office Switch
without the need for special Customer Premises Equipment. Features include, but are not
limited to, call waiting, 3-way calling, abbreviated dialing (speed calling), call fonvarding, and
series completing (busy or no answer).
"Custom Local Area Signaling Service" or "CLASS" is a set of call-management service features
consisting of number translation services, such as call forwarding and caller identification,
available within a Local Access and Transport Area ('LATA"). Features include, but are not
limited to, automatic callback, automatic recall, calling number delivery, Customer originated
trace, distinctive ringing/callwaiting, selective callforwarding and selective call rejection.
"Customer Premises Equipment" or "CPE" means equipment employed on the premises of a
Person other than a Carrier to originate, route or terminate Telecommunications (e.9., a
telephone, PBX, modem pool, etc.).
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Section 4
Definitions
"Customer Usage Data" means the Telecommunications Service usage data of CLEC's
Customer, measured in minutes, sub-minute increments, message units or otherwise, that is
recorded by CenturyLink AMA equipment and forwarded to CLEC.
"Dark Fiber" shall have the meaning set forth in Section 9.7.1.
"Data Local Exchange Carrier" or "DLEC" is a CLEC interconnecting primarily for purposes of
transporting data.
"Day" means calendar days unless otherwise specified.
"Dedicated Transport" means CenturyLink transmission facilities between Wire Centers or
switches owned by CenturyLink, or between Wire Centers or switches owned by CenturyLink
and switches owned by CLEC, including, but not limited to, DS1, DS3, and OCn-capacity level
services, as well as Dark Fiber, dedicated to a particular End User customer or carrier.
"Demarcation Point" means the point where CenturyLink owned or controlled facilities cease,
and CLEC, End User customer, premises owner or landlord ownership or control of facilities
begin.
"Designed, Verified and Assigned Date" or "DVA" means the date on which implementation
groups are to report that all documents and materials have been received and are complete.
"Desired Due Date" means the desired service activation date as requested by CLEC on a
service order.
"Dialing Parity" shall have the meaning set forth in Section 14.1.
"Digital Cross Connect System" or "DCS" is a function which provides automated Cross
Connection of Digital Signal Level 0 (DSO) or higher transmission bit rate digital channels within
physical interface facilities. Types of DCS include but are not limited to DCS 1/0s, DCS 3/1s,
and DCS 3/3s, where the nomenclature 1/0 denotes interfaces typically at the DS1 rate or
greater with Cross Connection typically at the DSO rate. This same nomenclature, at the
appropriate rate substitution, extends to the other types of DCS specifically cited as 3/1 and 3/3.
Types of DCS that cross connect Synchronous Transport Signal level 1 (STS-1 s) or other
Synchronous Optical Network (SONET) signals (e.9., STS-3) are also DCS, although not
denoted by this same type of nomenclature. DCS may provide the functionality of more than
one of the aforementioned DCS types (e.9., DCS 3/3/1 which combines functionality of DCS 3/3
and DCS 3/1). For such DCS, the requirements will be, at least, the aggregation of
requirements on the "component" DCS. ln locations where automated Cross Connection
capability does not exist, DCS will be defined as the combination of the functionality provided by
a Digital Signal Cross Connect (DSX) or Light Guide Cross Connect (LGX) patch panels and D4
channel banks or other DSO and above multiplexing equipment used to provide the function of a
manual Cross Connection. lnterconnection is between a DSX or LGX to a Switch, another
Cross Connection, or other service platform device.
"Digital Signal Level" means one of several transmission rates in the time-division multiplex
hierarchy.
"Digital Signal Level 0" or "DSO" is the 64 Kbps standard speed for digitizing one voice
conversation using pulse code modulation. There are twenty-four (24) DSO channels in a DS1.
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Section 4
Definitions
"Digital Signal Level 1" or "DS1" means the 1.544 Mbps first-level signal in the time-division
multiplex hierarchy. ln the time-division multiplexing hierarchy of the telephone network, DS1 is
the initial level of multiplexing. There are twenty-eight (28) DSls in a DS3.
"Digital Signal Level 3" or "DS3" means the 44.736 Mbps third-level signal in the time-division
multiplex hierarchy. ln the time-division multiplexing hierarchy of the telephone network, DS3 is
defined as the third level of multiplexing.
"Digital Subscriber Line Access Multiplexer" or "DSLAM" is a network device that: (i) aggregates
lower bit rate DSL signals to higher bit-rate or bandwidth signals (multiplexing) and (ii)
disaggregates higher bit-rate or bandwidth signals to lower bit-rate DSL signals (de-
multiplexing). DSLAMs can connect DSL Loops with some combination of CLEC ATM, Frame
Relay, or lP networks. The DSLAM must be located at the end of a copper Loop nearest the
Serving Wire Center (e.9., in a Remote Terminal, Central Office, or an End User customer's
premises).
"Digital Subscriber Loop" or "DSL" refers to a set of service-enhancing copper technologies that
are designed to provide digital communications services over copper Loops either in addition to
or instead of normal analog voice service, sometimes referred to herein as xDSL, including, but
not limited to, the following:
'ADSL' or "Asymmetric Digital Subscriber Line" is a Passband digital loop transmission
technology that typically permits the transmission of up to B Mbps downstream (from the
Central Office to the End User customer) and up to 1 Mbps digital signal upstream (from
the End User customer to the Central Office) over one (1) copper pair.
'HDSL' or "High-Data Rate Digital Subscriber Line" is a synchronous baseband DSL
technology operating over one or more copper pairs. HDSL can offer 784 Kbps circuits
over a single copper pair, Tl service over two (2) copper pairs, or future E1 service over
three (3) copper pairs.
'HDSL2' or "High-Data Rate Digital Subscriber Line 2" is a synchronous baseband DSL
technology operating over a single pair capable of transporting a bit rate of 1.544 Mbps.
"IDSL" or "ISDN Digital Subscriber Line" or "lntegrated Services Digital Network Digital
Subscriber Line" is a symmetrical, baseband DSL technology that permits the bi-
directional transmission of up to 128 Kbps using ISDN CPE but not circuit switching.
'SDSL" or "Symmetric Digital Subscriber Line" is a baseband DSL transmission
technology that permits the bi-directional transmission from up to 160 kbps lo 2.048
Mbps on a single pair.
'VDSL" or "Very High Speed Digital Subscriber Line" is a baseband DSL transmission
technology that permits the transmission of up to 52 Mbps downstream (from the Central
Office to the End User customer) and up to 2.3 Mbps digital signal upstream (from the
End User customer to the Central Office). VDSL can also be 26 Mbps symmetrical, or
other combination.
"Directory Assistance Database" shall have the meaning set forth in Section 10.5.2.2.
"Directory Assistance Lists" shall have the meaning set forth in Section 10.6.1 .1
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Section 4
Definitions
"Directory Assistance Service" includes, but is not limited to, making available to callers, upon
request, information contained in the Directory Assistance Database. Directory Assistance
Service includes, where available, the option to complete the call at the caller's direction.
"Directory Listings" or "Listings" are any information in CenturyLink's Directory Listings database
identifying subscribers' listed names, telephone numbers, addresses, or primary advertising
classifications (as such classifications are assigned at the time of the establishment of such
service), or any combination of such listed names, numbers, addresses or classifications:
(1) that the subscriber's service provider has used or provided for the purpose of publishing the
Listings in any directory format; or (2) that the subscriber's service provider has used or
provided in Directory Assistance Service, Directory Assistance List Service, or for other lawful
purposes.
"Disturber" is defined as a technology recognized by industry standards bodies that significantly
degrades service using another technology (such as how AMI T1x affects DSL).
"DSX Panel" means a cross connect bay or panel used for the termination of equipment and
facilities operating at digital rates.
"Due Date" means the specific date on which the requested service is to be available to CLEC
or to CLEC's End User customer, as applicable.
"Effective Date" shall have the meaning set forth in Section 5.2.1
"Electronic Bonding" is a real-time and secure electronic exchange of data between information
systems in separate companies. Electronic Bonding allows electronic access to services which
have traditionally been handled through manual means. The heart of Electronic Bonding is
strict adherence to both lnternational and National standards. These standards define the
communication and data protocols allowing all organizations in the world to exchange
information.
"Electronic File Transfer" means any system or process that utilizes an electronic format and
protocolto send or receive data files.
"Emergency Service Number" or "ESN" is a three to five digit number representing a unique
combination of Emergency Response Agencies (law enforcement, fire and emergency medical
service) designed to serve a specific range of addresses within a particular geographical area.
The ESN facilitates Selective Routing and transfer, if required, to the appropriate PSAP and the
dispatch of proper Emergency Response Agency(ies).
"End User": Any third party retail customer that subscribes to, and does not resell to others, a
service provided by (i) a Party to this Agreement; or (ii) a wholesale customer of a Party with
respect to Telecommunications exchanged between the Parties pursuant to this Agreement
which is originated by or terminated to the retail customer of the Party's wholesale customer,
and where the telephone numbers of such wholesale customer are registered in the LERG
under the name of the Party providing such wholesale service. Unless otherwise specified, a
reference to a Party's End Users shall be deemed to refer to either (i) or (ii) above. As used
herein, End User does not include any lnterexchange Carrier (lXC), Competitive Access
Provider (CAP) or Commercial Mobile Radio Service (CMRS) provider (also known as a
Wireless Carrier) or their retail customers nor does it include any of the Parties to this
Agreement with respect to any item or service obtained under this Agreement"
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Section 4
Definitions
"Enhanced Seryices" means any service offered over Common Carrier transmission facilities
that employ computer processing applications that act on the format, content, code, protocol or
similar aspects of a subscriber's transmitted information; that provide the subscriber with
additional, different or restructured information; or involve End User customer interaction with
stored information.
"Enhanced 91 1" or 'E91 1 " shall have the meaning set forth in Section 10.3.1 .
"Environmental Hazard" means any substance the presence, use, transport, abandonment or
disposal of which (i) requires investigation, remediation, compensation, fine or penalty under
any Applicable Law (including, without limitation, the Comprehensive Environmental Response
Compensation and Liability Act, Superfund Amendment and Reauthorization Act, Resource
Conservation Recovery Act, the Occupational Safety and Health Act and provisions with similar
purposes in applicable foreign, state and localjurisdictions) or (ii) poses risks to human health,
safety or the environment (including, without limitation, indoor, outdoor or orbital space
environments) and is regulated under any Applicable Law.
"Exchange Access" shall have the same meaning as in the Act.
"Exchange Message lnterface" or "EMl" means the format used for exchange of
Telecommunications message information among Telecommunications Carriers. lt is
referenced in the Alliance for Telecommunications lndustry Solutions (ATIS) document that
defines industry guidelines for the exchange of message records.
"Exchange Message Record" or 'EMR' is the standard used for exchange of
telecommunications message information between telecommunications providers for billable,
non-billable, sample, settlement and study data. EMR format is contained in BR-010-200-010
CRIS Exchange Message Record, a Telcordia document that defines industry standards for
exchange message records.
"Exchange Service" or "Extended Area Service (EAS)/Local Traffic" means traffic that is
originated and terminated within the Local Calling Area as defined in CenturyLink's Southern
ldaho and Northern ldaho Exchange and Network Services Catalogs.
"FCC' means the Federal Communications Commission.
"Fiber-based Collocator" means any carrier, unaffiliated with CenturyLink, that maintains a
Collocation arrangement in a CenturyLink Wire Center, with active electrical power supply, and
operates a fiber-optic cable or comparable transmission facility that (1) terminates at a
Collocation arrangement within the Wire Center; (2) leaves the CenturyLink Wire Center
premises; and (3) is owned by a party other than CenturyLink or any affiliate of CenturyLink,
except as set forth in this paragraph. Dark fiber obtained from CenturyLink on an indefeasible
right of use basis shall be treated as non- CenturyLink fiber-optic cable. Two (2) or more
affiliated Fiber-based Collocators in a single Wire Center shall collectively be counted as a
single Fiber-based Collocator. For purposes of this definition, the term "affiliate" is defined by
47 U.S.C. S 153(1).
"Fiber Meet" means an lnterconnection architecture method whereby the Parties physically
interconnect their networks via an opticalfiber interface (as opposed to an electrical interface) at
a m utually-agreed-upon location.
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DocuSign Envelope lD: 726EF846-6800-46C2-873A-032863E084CF
Section 4
Definitions
"Finished Services" means complete end-to-end services offered by CenturyLink to wholesale
customers or retail End User customers. Finished Services do not include Unbundled Network
Elements or combinations of Unbundled Network Elements. Finished Services include Access
Services, private lines, retail services, and resold services.
"Firm Order Confirmation" or "FOC" means the notice CenturyLink provides to CLEC to confirm
that CLEC's Local Service Order (LSR) has been received and has been successfully
processed. The FOC confirms the schedule of dates committed to by CenturyLink for the
Provisioning of the service requested.
"IABS'means lntegrated Access Billing System or any successor billing system
"lndividual Case Basis" or "lCB" shall have the meaning set forth in Exhibit l.
"lnformation Service" is the offering of a capability for generating, acquiring, storing,
transforming, processing, retrieving, utilizing, or making available information via
Telecommunications, and includes electronic publishing, but does not include any use of any
such capability for the management, control, or operation of a Telecommunications system or
the management of a Telecommunications Service.
"lntegrated Digital Loop Carrier" means a subscriber loop carrier system, which integrates
multiple voice channels within the Switch on a DSl level signal.
"lntegrated Services Digital Network" or "ISDN" refers to a digital circuit switched network
service. Basic Rate ISDN (BRl) provides for channelized (two (2) bearer and one (1) data) end-
to-end digital connectivity for the transmission of voice or data on either or both bearer channels
and packet data on the data channel. Primary Rate ISDN (PRl) provides for twenty-three (23)
bearer channels and one (1)data channel. For BRl, the bearer channels operate at 64 Kbps
and the data channel at 16 Kbps. For PRl, all twenty-four (24) channels operate at 64 Kbps or
1.5 Mbps.
"lnterconnection" is as described in the Act and refers to the connection between networks for
the purpose of transmission and routing of telephone Exchange Service traffic, lntraLATA LEC
Toll and Jointly Provided Switched Access traffic as provided by Section 251(c)2 of the Act, in
accordance with the terms and conditions of this Agreement. This term does not include the
transport and termination of traffic.
"lnterconnection Agreement" or "Agreement" is an agreement entered into between CenturyLink
and CLEC for lnterconnection, Unbundled Network Elements or other services as a result of
negotiations, adoption and/or arbitration or a combination thereof pursuant to Section 252 of the
Act. When CLEC signs and delivers a copy of this Agreement to CenturyLink pursuant to the
notice provision of the Agreement, it becomes the lnterconnection Agreement between the
Parties pursuant to Section 252(e) of the Act.
"lnterexchange Carrier" or "lXC" means a Carrier that provides lnterLATA or lntraLATA Toll
services.
"lnterexchange Service" means telecommunications service between stations in different
exchange areas. Modification of Final Judgment, S lV(K), reprinted in United Sfafes v. Am. Tel.
&Tel. Co.,552 F. Supp. 131,229 (D.D.C. 1982) (defining "interexchangetelecommunications"
as "telecommunications between a point or points located in one exchange telecommunications
area and a point or points located in one or more other exchange areas or a point outside an
exchange area").
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Section 4
Definitions
"lnterim Number Portability" or'lNP" is a method of number portability, such as Remote Call
Forwarding ("RCF") or any other comparable and technically feasible arrangement, that allows
one Party to port telephone numbers from its network to the other Party's network with as little
impairment of quality, reliability and convenience to the customer as possible, but does not
comply with the Local Number Portability performance criteria set forth in 47 C.F.R. Section
52.23(a).
"lnterLATA Traffic" describes Telecommunications between a point located in a Local Access
and Transport Area ("LATA') and a point located outside such area.
"lnternet Service Provider-Bound" or "lSP-Bound" refers only to the traffic delivered to an
lnternet Service provider for which the FCC prescribed intercarrier compensation in the
lntercarrier Compensation for ISP-Bound Traffic, CC Docket No. 99-68, Order on Remand and
Report and Order, 16 FCC Rcd 9151 (2001)(the "lSP Remand Orded'). Such traffic does not
include traffic delivered to an lnternet Service provider located in a different local calling area
than the calling party.
"lnteroperability" means the ability of a CenturyLink OSS Function to process seamlessly (i.e.,
without any manual intervention) business transactions with CLEC's OSS application, and vice
versa, by means of secure exchange of transaction data models that use data fields and usage
rules that can be received and processed by the other Party to achieve the intended OSS
Function and related response. (See also Electronic Bonding.)
"lntraLATA LEC Toll" means lntraLATA Toll traffic carried solely by a Local Exchange Carrier
and not by an lXC.
"lntraLATA Toll Traffic" describes IntraLATA Traffic outside the Local Calling Area.
'LERG Reassignment" or "NXX Reassignment" means the reassignment of an entire NXX code
shown in the LERG from one Carrier to another Carrier.
"Line Side" refers to End Office Switch connections that have been programmed to treat the
circuit as a local line connected to a terminating station (e.9., an End User customer's telephone
station set, a PBX, answering machine, facsimile machine or computer).
"Local Access Transport Area" or "LATA" is as defined in the Act.
"Local Calling Area" is the CenturyLink local exchange area and any mandatory EAS
exchanges as defined by the Commission or, if not defined by the Commission, as defined in
CenturyLink's current local exchange tariffs or price lists.
"Local Exchange Carrier" or "LEC" means any Carrier that is engaged in the provision of
telephone Exchange Service or Exchange Access. Such term does not include a Carrier insofar
as such Carrier is engaged in the provision of a commercial mobile service under Section 332(c)
of the Act, except to the extent that the FCC finds that such service should be included in the
definition of such term.
"Local Exchange Routing Guide" or "LERG" means a Telcordia Technologies Reference
Document used by LECs and lXCs to identify NPA-NXX routing and homing information as well
as Network Element and equipment designations.
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Section 4
Definitions
"Local lnterconnection Service (LlS) Entrance Facility" is a DS1 or DS3 facility dedicated
exclusively for use as lnterconnection and ordered as lnterconnection facilities that extends
from CLEC's Switch location or Point of lnterconnection (POl) to the CenturyLink Serving Wire
Center for that CLEC Switch or premises. A Local lnterconnection Service (LlS) Entrance
Facility may not extend beyond the area served by the CenturyLink Serving Wire Center.
"Local lnterconnection Service (LlS)" is the CenturyLink product name for its provision of
Interconnection as described in Section 7 of this Agreement.
"Local Number Portability" or "LNP" shall have the meaning set forth in the Act.
"Local Service Ordering Guide" or "LSOG" is a document developed by the OBF to establish
industry-wide ordering and Billing processes for ordering local services.
"Local Service Request" or "LSR" means the appropriate forms and supporting documentation
used for ordering local services or number ports.
"Local Tandem Switch" is a CenturyLink switch used to connect and switch trunk circuits
between End Office Switches for traffic within an EAS/Local calling area.
"Local VolP-PSTN Traffic" is VolP-PSTN Traffic that physically originates and terminates within
the Local Calling Area and shall be considered "Local Traffic" as such term is used in the
Agreement.
"Location Routing Number" or "LRN" means a unique ten- (10)-digit number assigned to a
Central Office Switch in a defined geographic area for call routing purposes. This ten- (1O)-digit
number serves as a network address and the routing information is stored in a database.
Switches routing calls to subscribers whose telephone numbers are in portable NXXs perform a
database query to obtain the Location Routing Number that corresponds with the Switch serving
the dialed telephone number. Based on the Location Routing Number, the querying Carrier
then routes the call to the Switch serving the ported number. The term "LRNU may also be used
to refer to a method of LNP.
"Long Distance Service" (see "lnterexchange Service").
"Loop" or "Unbundled Loop" shall have the meaning set forth in Section 9.2.1.
"Loop Concentrator/Multiplexer" or "LCM' is the Network Element that does one or more of the
following:
aggregates lower bit rate or bandwidth signals to higher bit rate or bandwidth signals
(multiplexing);
disaggregates higher bit rate or bandwidth signals to lower bit rate or bandwidth signals
(demultiplexing);
aggregates a specified number of signals or channels to fewer channels (concentrating);
performs signal conversion, including encoding of signals (e.9., analog to digital and
digitalto analog signal conversion); or
in some instances performs electricalto optical (E/O) conversion.
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Section 4
Definitions
LCM includes DLC, and D4 channel banks and may be located in Remote Terminals or
CentralOffices.
"Main Distribution Frame" or "MDF" means a CenturyLink distribution frame (e.9., COSMICTM
frame) used to connect CenturyLink cable pairs and line and trunk equipment terminals on a
CenturyLink switching system.
"Maintenance and Repair" involves the exchange of information between Carriers where one
initiates a request for maintenance or repair of existing products and services or Unbundled
Network Elements or combinations thereof from the other with attendant acknowledgments and
status reports in order to ensure proper operation and functionality of facilities.
"Maintenance of Service charge" is a Miscellaneous Charge that relates to trouble isolation work
performed by CenturyLink. Basic Maintenance of Service charges apply when the CenturyLink
technician performs work during standard business hours. Overtime Maintenance of Service
charges apply when the CenturyLink technician performs work on a business day, but outside
standard business hours, or on a Saturday. Premium Maintenance of Service charges apply
when the CenturyLink technician performs work on either a Sunday or CenturyLink recognized
holiday.
"Master Street Address Guide" or "MSAG" is a database of street names and house number
ranges within their associated communities defining particular geographic areas and their
associated ESNs to enable proper routing of 911 calls.
"Meet Point" is a point of lnterconnection between two (2) networks, designated by
Telecommunications Carriers, at which one Carrier's responsibility for service begins
other Carrier's responsibility ends.
"Meet-Point Billing" or "MPB" or "Jointly Provided Switched Access" or "JPSA" refers to an
arrangement whereby two (2) or more Telecommunications Carriers including an ILEC, CLEC
or CMRS carrier receive traffic in the same LATA that the call is to be terminated in or originated
from, and jointly provide Switched Access Service to an lnterexchange Carrier, with each ILEC,
CLEC or CMRS carrier receiving an appropriate share of the revenues from the IXC as defined
by their effective Switched Access Tariffs or, if applicable, CMRS contract.
"Mid-Span Meet POI" A Mid-Span Meet POI is a negotiated Point of lnterface between two (2)
networks, limited to the lnterconnection of facilities between the CenturyLink Serving Wire
Center location and the location of the CLEC switch or other equipment located within the area
served by the CenturyLink Serving Wire Center whereby each provides its own cable and
equipment up the Meet Point of the cable facilities.
"Miscellaneous Charges" mean appropriate charges that apply for miscellaneous services
provided at CLEC's request or based on CLEC's actions that result in miscellaneous services
being provided by CenturyLink, as described in this Agreement.
"Mobile Wireless Service" means all mobile wireless telecommunications services, including
commercial mobile radio service (CMRS). CMRS includes paging, air-ground radio, telephone
service and offshore radiotelephone services, as well as mobile telephony services, such as the
service offerings of carriers using cellular radiotelephone, broadband PCS and SMR licenses.
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Definitions
"Multiple Exchange Carrier Access Billing" or "MECAB" refers to the document prepared by the
Billing Committee of the Ordering and Billing Forum (OBF), which functions under the auspices
of the Carrier Liaison Committee (CLC) of the Alliance for Telecommunications lndustry
Solutions (ATIS). The MECAB document, published by ATIS (0401004-00XX), contains the
recommended guidelines for the Billing of an access service provided by two (2) or more LECs
(including a LEC and a CLEC), or by one (1) LEC in two (2) or more states within a single LATA.
"Multiple Exchange Carrier Ordering and Design" or "MECOD" Guidelines for Access Services -
lndustry Support lnterface, refers to the document developed by the Ordering/Provisioning
Committee under the auspices of the Ordering and Billing Forum (OBF), which functions under
the auspices of the Carrier Liaison Committee (CLC) of the Alliance for Telecommunications
lndustry Solutions (ATIS). The MECOD document, published by ATIS (0404120-00XX),
contains recommended guidelines for processing orders for access service which is to be
provided by two (2) or more LECs (including a LEC and a CLEC).
'N-1 Carrier" means the Carrier in the call routing process immediately preceding the
terminating Carrier. The N-1 Carrier is responsible for performing the database queries (under
the FCC's rules) to determine the LRN value for correctly routing a call to a ported number.
"National Emergency Number Association" or "NENA" is an association which fosters the
technological advancement, availability and implementation of 911 Service nationwide through
research, planning, training, certification, technical assistance and legislative representation.
"Near Real Time" means that CenturyLink's OSS electronically receives a transaction from
CLEC, automatically processes that transaction, returns the response to that transaction to
CLEC in an automatic event driven manner (without manual intervention) via the interface for
the OSS function in question. Except for the time it takes to send and receive the transaction
between CenturyLink's and CLEC's OSS application, the processing time for CenturyLink's
representatives should be the same as the processing time for CLEC's representatives. Current
benchmarks using TCIF 98-006 averages between two (2) and four (4) seconds for the
connection and an average transaction transmittal. The specific agreed metrics for Near Real
Time transaction processing will be contained in the Performance lndicator Definitions (PlDs),
where applicable.
"Network Element" is a facility or equipment used in the provision of Telecommunications
Service. lt also includes features, functions, and capabilities that are provided by means of
such facility or equipment, including subscriber numbers, databases, signaling systems, and
information sufficient for Billing and collection or used in the transmission, routing, or other
provision of a Telecommunications Service.
"Network lnstallation and Maintenance Committee" or "NlMC" is the ATIS/CLC sub-committee
responsible for developing business process rules for Maintenance and Repair or trouble
administration.
"Network lnterface Device" or "NlD" is a Network Element (including all of its features, functions
and capabilities) that includes any means of lnterconnection of End User premises wiring to
CenturyLink's distribution plant, such as a cross connect device used for that purpose.
"New Service Provider" means the Party to which an End User customer switches its local
Exchange Service or the Party to which an End User customer is porting its telephone
number(s).
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"911 Service" shall have the meaning setforth in Section 10.3.1.
'911/E911 lnterconnection Trunk Groups" shall have the meaning set forth in Section 10.3.7.
"Non-lmpaired Facilities" are those network elements identified in an applicable FCC order as
no longer available as unbundled network elements ("UNEs") under 47 U.S.C. $ 251(c)(3) as
reflected in this Agreement based on non-impairment or tier designations.
"Non-impaired Wire Center" means a Wire Center that meets the loop thresholds identified in 47
C.F.R. $ 51.319(a)( )(i)for DSI Loops and47 C.F.R. S 51.31g(aXsXi)for DS3 Loops. Non-
impaired Wire Centers also include Tier 1 and Tier 2 Wire Centers as defined in 47 C.F.R. $
51.319(e)(3) and subject to the limitations of 47 C.F.R. S 51.319(e)(2)(ii)(A) for DS1 Dedicated
Transport and 47 C.F.R. S 51 .319(e)(2)(iii)(A) for DS3 Dedicated Transport.
"North American Numbering Council" or "NANC" means the federal advisory committee
chartered by the FCC to analyze, advise, and make recommendations on numbering issues.
"North American Numbering Plan" or "NANP" means the basic numbering plan for the
Telecommunications networks located in the United States as well as Canada, Bermuda, Puerto
Rico, Guam, the Commonwealth of the Marianna lslands and certain Caribbean lslands. The
NANP format is a '10-digit number that consists of a 3-digit NPA code (commonly referred to as
the area code) followed by a 3-digit NXX code and 4-digit line number.
"Number PortabilityAdministration Center" or"NPAC" means one (1)of the seven (7) regional
number portability centers involved in the dissemination of data associated with ported
numbers. The NPACs were established for each of the seven (7) original Bell Operating
Company regions so as to cover the fifty (50) states, the District of Columbia and the U.S.
territories in the North American Numbering Plan area.
"Numbering Plan Area" or "NPA' is also sometimes referred to as an area code. lt is a unique
three-digit indicator that is defined by the "A," "8" and "C" digits of each 10-digit telephone
number within the NANP. Each NPA contains 800 possible NXX Codes. There are two (2)
general categories of NPA. "Geographic NPA" is associated with a defined geographic area
and all telephone numbers bearing such NPA are associated with services provided within that
geographic area. A "Non-Geographic NPA," also known as a "Service Access Code" (SAC
Code), is typically associated with a specialized Telecommunications Service which may be
provided across multiple geographic NPA areas; 500, Toll Free Service NPAs, 700, and 900 are
examples of Non-Geographic NPAs.
"NH," "NXX Code," "Central Office Code," or "CO Code" is the three- (3)-digit Switch entity
code which is defined by the "D," "E" and "F" digits of a ten- (10) digit telephone number within
the NANP.
"Operational Support Systems" or "OSS" shall have the meaning set forth in Section 12.
"Optional Testing" is testing conducted by CenturyLink, at the request of CLEC, that is in lieu of
testing CLEC should complete to isolate trouble to the CenturyLink network prior to submitting a
trouble ticket to CenturyLink.
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"Ordering and Billing Forum" or "OBF" means the telecommunications industry forum, under the
auspices of the Carrier Liaison Committee of the Alliance for Telecommunications lndustry
Solutions, concerned with inter-company ordering and Billing.
"Originating Line lnformation Parameter" or "OLlP" is a CCS SS7 signaling parameter that
identifies the line class of service, i.e., originating screening and routing translation.
"P.01 Transmission Grade of Service" means a circuit switched trunk facility Provisioning
standard with the statistical probability of no more than one (1) call in one hundred (100)
blocked on initial attempt during the average busy hour.
"Packet Switch" is a router designed to read the destination address in an incoming cell or
packet, consult a routing table and route the packet toward its destination. Packetizing is done
in originating CPE and reassembly is done in terminating CPE. Multiple packet formats or
protocols exist (e.9., x.25, x.75, frame relay, ATM, and lP).
"Parity" means the provision of non-discriminatory access to lnterconnection, Resale,
Unbundled Network Elements and other services provided under this Agreement to the extent
legally required on rates, terms and conditions that are non-discriminatory, just and reasonable.
Where Technically Feasible, the access provided by CenturyLink will be provided in
"substantially the same time and manner" to that which CenturyLink provides to itself, its
End User customers, its Affiliates or to any other party.
"Party" means either CenturyLink or CLEC and "Parties" means CenturyLink and CLEC.
"Performance lndicator Definitions" or "PlDs" shall have the meaning set forth in Exhibit B.
"Person" is a general term meaning an individual or association, corporation, firm, joint-stock
company, organization, partnership, trust or any other form or kind of entity.
"Physical Collocation" shall have the meaning set forth in Section 8.1.1.
"Plant Test Date" or "PTD" means the date acceptance testing is performed with CLEC.
"Point of lnterface", "Point of lnterconnection," or "POl" is a demarcation between the networks
of two (2) LECs (including a LEC and CLEC). The POI is that point where the exchange of
traffic takes place.
"Point of Presence" or "POP" means the Point of Presence of an lXC.
"Pole Attachment" shall have the meaning set forth in Section 10.8.1
"Port" means a line or trunk connection point, including a line card and associated peripheral
equipment, on a Central Office Switch but does not include Switch features. The Port serves as
the hardware termination for line or Trunk Side facilities connected to the Central Office Switch.
Each Line Side Port is typically associated with one or more telephone numbers that serve as
the customer's network address.
'POTS' means plain old telephone service
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"Power Spectral Density (PSD) Masks" are graphical templates that define the limits on signal
power densities across a range of frequencies to permit divergent technologies to coexist in
close proximity within the same Binder Groups.
"Premises" refers to CenturyLink's Central Offices and Serving Wire Centers; all buildings or
similar structures owned, leased, or otherwise controlled by CenturyLink that house its network
facilities; all structures that house CenturyLink facilities on public rights-of-way, including but not
limited to vaults containing Loop Concentrators or similar structures; and all land owned, leased,
or otherwise controlled by CenturyLink that is adjacent to these Central Offices, Wire Centers,
buildings and structures.
"Product Catalog" or "PCAT" is a CenturyLink document that provides information needed to
request services available under this Agreement. CenturyLink agrees that CLEC shall not be
held to the requirements of the PCAT. The PCAT is available on CenturyLink's web site:
http ://www. centu rylin k. comiwholesale/pcaU
"Project Coordinated lnstallation" allows CLEC to coordinate installation activity as prescribed in
section 9.2.2.9.7 , including out of hours coordination.
"Proof of Authorization" or "POA" shall consist of verification of the customer's selection and
authorization adequate to document the customer's selection of its local service provider.
"Proprietary lnformation" shall have the same meaning as Confidential lnformation.
"Provisioning" involves the exchange of information between Telecommunications Carriers
where one executes a request for a set of products and services or Unbundled Network
Elements or combinations thereof from the other with attendant acknowledgments and status
reports.
"Pseudo Automatic Number ldentification" or "Pseudo-ANl" is a number, consisting of the same
number of digits as ANl, that is not a NANP telephone directory number and may be used in
place of an ANI to convey special meaning, determined by agreements, as necessary, between
the system originating the call, intermediate systems handling and routing the call, and the
destination system.
"Public Safety Answering Point" or "PSAP" is the public safety communications center where
9'11/E911 calls for a specific geographic area are answered.
"Public Switched Network" includes all Switches and transmission facilities, whether by wire or
radio, provided by any Common Carrier including LECs, lXCs and CMRS providers that use the
NANP in connection with the provision of switched services.
"Rate Center" identifies 1) the specific geographic point identified by specific vertical and
horizontal (V&H) coordinates, which are used to measure distance sensitive End User customer
traffic to/from the particular NPA-NXX designations with the specific Rate Center, and 2) the
corresponding geographic area which is associated with one or more particular NPA-NXX codes
which have been assigned to a LEC for its provision of Telephone Exchange Service.
"Ready for Service" or "RFS" - A Collocation job is considered to be Ready for Service when
CenturyLink has completed all operational work in accordance with CLEC Application and
makes functional space available to CLEC. Such work includes, but is not necessarily limited
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to: DC power (fuses available, Battery Distribution Fuse Board (BDFB) is powered, and cables
between CLEC and power are terminated), cage enclosures, primary AC outlet, cable racking,
and circuit terminations (e.9., fiber jumpers are placed between the outside plant fiber
distribution panel and the Central Office fiber distribution panel serving CLEC) and APOTiCFA
are complete, telephone service, and other services and facilities ordered by CLEC for
Provisioning by the RFS date.
"Records lssue Date" or "RlD" means the date that all design and assignment information is
sent to the necessary service implementation groups.
"Remote Call Fonruarding" or "RCF" means the INP method that redirects calls within the
telephone network. ln the event a Party is lawfully allowed to use RCF as an INP method to
change an End User's local service provider from one Party to the other Party, and if such RCF
method is used, the old service provider's switch will route the End User customer's calls to the
new service provider by translating the dialed number into another telephone number with an
NXX corresponding to the new service provider's switch. The new service provider then
completes the routing of the call to its new End User customer.
"Remote Premises" means all CenturyLink Premises, other than CenturyLink Wire Centers or
adjacent to CenturyLink Wire Centers. Such Remote Premises include controlled
environmental vaults, controlled environmental huts, cabinets, pedestals and other Remote
Terminals.
"Remote Switch" means a switch that directly terminates traffic to and receives traffic from End
Users of local Telephone Exchange Services, but does not have the full features, functions and
capabilities of an End Office Switch. Such features, functions, and capabilities are provided to a
Remote Switch via an intraswitch umbilicalfrom a host End Office.
"Remote Terminal" or "RT" means a cabinet, vault or similar structure at an intermediate point
between the End User customer and CenturyLink's Central Office, where Loops are aggregated
and hauled to the Central Office or Serving Wire Center using LCM. A Remote Terminal may
contain active electronics such as digital loop carriers, fiber hubs, DSLAMs, etc.
"Reseller" is a category of CLECs who purchase the use of Finished Services for the purpose of
reselling those Telecommunications Services to their End User customers.
"Reserved Numbers" means those telephone numbers which are not in use but which are held
in reserye by a Carrier under a legally enforceable written agreement for a specific End User
customer's future use.
"Route" is a transmission path between one of CenturyLink's Wire Centers or switches and
another of CenturyLink's Wire Centers or Switches. A route between two (2) points (e.9., Wire
Center or Switch "A" and Wire Center or Switch "2") may pass through one (1) or more
intermediate Wire Centers or Switches (e.9., Wire Center or Switch "X"). Transmission paths
between identical end points (e.9., Wire Center or Switch "A" and Wire Center or Switch "2") ate
the same "route," irrespective of whether they pass through the same intermediate Wire Centers
or Switches, if any.
"Scheduled lssued Date" or "SlD" means the date the order is entered into CenturyLink's order
distribution system.
"Selective Router" means the equipment necessary for Selective Routing.
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"Selective Routing" is the automatic routing of 911/E911 calls to the PSAP that has jurisdictional
responsibility for the service address of the caller, irrespective of telephone company exchange
or Wire Center boundaries. Selective Routing may also be used for other services.
"Service Date" or "SD" means the date service is made available to the End User customer
This also is referred to as the "Due Date."
"Service Provider ldentification" or "SPlD" is the number that identifies a service provider to the
relevant NPAC. The SPID may be a state-specific number.
"Serving Wire Center" denotes the CenturyLink building from which dial tone for local Exchange
Service would normally be provided to a particular End User customer premises.
"Signaling System 7" or "SS7" is an out-of-band signaling protocol consisting of four basic sub-
protocols:
1) Message Transfer Part (MTP), which provides functions for basic routing of
signaling messages between signaling points;
2) Signaling Connection Control Part (SCCP), which provides additional routing and
management functions for transfer of messages other than call setup between signaling
points;
3) lntegrated Services Digital Network User Part (ISUP), which provides for transfer
of call setup signaling information between signaling points; and
4) Transaction Capabilities Application Part (TCAP), which provides for transfer of
non-circuit related information between signaling points.
"Special Request Process" or "SRP" shall have the meaning set forth in Exhibit F.
"Spectrum Compatibility" means the capability of two (2) copper loop transmission system
technologies to coexist in the same cable without service degradation and to operate
satisfactorily in the presence of cross talk noise from each other. Spectrum compatibility is
defined on a per twisted pair basis for specific well-defined transmission systems. For the
purposes of issues regarding Spectrum Compatibility, service degradation means the failure to
meet the Bit Error Ratio (BER) and Signal-to-Noise Ratio (SNR) margin requirements defined
for the specific transmission system for all Loop lengths, model Loops, or loss values within the
requirements for the specific transmission system.
"Splitter" means a device used in conjunction with a DSLAM either to combine or separate the
high (DSL) and low (voice) frequency spectrums of the Loop in order to provide both voice and
data over a single Loop.
"Stand-Alone Test Environment" or "SATE" shall have the meaning set forth in Section
12.2.9.3.2.
"Subloop" shall have the meaning set forth in Section 9.3.1.1 .
"Suspended Lines" means subscriber lines that have been temporarily disconnected.
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"Switch" means a switching device employed by a Carrier within the Public Switched Network.
Switch includes but is not limited to End Office Switches, Tandem Switches, Access Tandem
Switches, Remote Switches, and Packet Switches. Switches may be employed as a
combination of End Officeffandem Switches.
"Switched Access Service" means the offering of transmission and switching services to
lnterexchange Carriers for the purpose of the origination or termination of telephone toll service.
Switched Access Services include: Feature Group A, Feature Group B, Feature Group D, 8XX
access, and 900 access and their successors or similar Switched Access Services.
"Switched Access Traffic" is traffic that originates at one of the Party's End User customers and
terminates at an IXC Point of Presence, or originates at an IXC Point of Presence and
terminates at one of the Party's End User customers, whether or not the traffic transits the other
Party's network.
"Synchronous Optical Network" or "SONET" is a TDM-based (time division multiplexing)
standard for high-speed fiber optic transmission formulated by the Exchange Carriers Standards
Association (ECSA) for the American National Standards lnstitute ('ANSl").
"Tariff' as used throughout this Agreement refers to a Party's interstate Tariffs and state Tariffs,
price lists, and price schedules.
"Technically Feasible" lnterconnection, access to Unbundled Network Elements, Collocation,
and other methods of achieving lnterconnection or access to Unbundled Network Elements at a
point in the network shall be deemed Technically Feasible absent technical or operational
concerns that prevent the fulfillment of a request by a Telecommunications Carrier for such
lnterconnection, access, or methods. A determination of technical feasibility does not include
consideration of economic, accounting, Billing, space, or site concerns, except that space and
site concerns may be considered in circumstances where there is no possibility of expanding
the space available. The fact that an incumbent LEC must modify its facilities or equipment to
respond to such request does not determine whether satisfying such request is Technically
Feasible. An incumbent LEC that claims that it cannot satisfy such request because of adverse
network reliability impacts must prove to the Commission by clear and convincing evidence that
such lnterconnection, access, or methods would result in specific and significant adverse
network reliability impacts.
"Telecommunications" means the transmission, between or among points specified by the user,
of information of the user's choosing, without change in the form or content of the information as
sent and received.
"Telecommunications Carrier" means any provider of Telecommunications Services, except that
such term does not include aggregators of Telecommunications Services (as defined in Section
226 of the Act). A Telecommunications Carrier shall be treated as a Common Carrier under the
Act only to the extent that it is engaged in providing Telecommunications Services, except that
the Federal Communications Commission shall determine whether the provision of fixed and
mobile satellite service shall be treated as common carriage.
"Telecommunications Equipment" means equipment, other than Customer Premises
Equipment, used by a Carrier to provide Telecommunications Services, and include software
integral to such equipment, including upgrades.
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"Telecommunications Services" means the offering of Telecommunications for a fee directly to
the public, or to such classes of users as to be effectively available directly to the public,
regardless of the facilities used.
"Telephone Exchange Service" means a service within a telephone exchange, or within a
connected system of telephone exchanges within the same exchange area operated to furnish
to End User customers intercommunicating service of the character ordinarily furnished by a
single exchange, and which is covered by the Exchange Service charge, or comparable service
provided through a system of Switches, transmission equipment or other facilities (or
combinations thereof) by which a subscriber can originate and terminate a Telecommunications
Service.
"TELRIC' means Total Element Long-Run lncremental Cost.
"Tier 1 Wire Centers" means those CenturyLink Wire Centers that contain at least four (4) Fiber-
based Collocators, at least thirty-eight thousand (38,000) Business Lines, or both. Tier 1 Wire
Centers also are those CenturyLink tandem switching locations that have no line-side switching
facilities, but nevertheless serve as a point of traffic aggregation accessible by CLEC. Once a
Wire Center is determined to be a Tier 't Wire Center, that Wire Center is not subject to later
reclassification as a Tier 2 orTier 3 Wire Center.
"Tier 2 Wire Centers" means those CenturyLink Wire Centers that are not Tier 1 Wire Centers,
but contain at least three (3) Fiber-based Collocators, at least twenty-four thousand (24,000)
Business Lines, or both. Once a Wire Center is determined to be a Tier 2 Wire Center, that
Wire Center is not subject to later reclassification as a Tier 3 Wire Center.
"Tier 3 Wire Centers" means those CenturyLink Wire Centers that do not meet the criteria for
Tier 1 or fier 2 Wire Centers.
"Toll Free Service" means service provided with any dialing sequence that invokes Toll Free,
i.e., 800-like, service processing. Toll Free Service currently includes calls to the Toll Free
Service 800/888/8771866 NPA SAC codes.
"Toll VolP-PSTN Traffic" is Vo|P-PSTN Traffic that physically originates and terminates in
different Local Calling Areas as determined by the Commission.
"Transit Service" is any traffic that originates from one (1) Telecommunications Carrier's network
and/or its end user(s), transits another Telecommunications Carrier's network, and terminates to
yet another Telecommunications Carrier's network and/or its end use(s).
"Trouble lsolation Charge" - see "Maintenance of Service."
"Trunk Side" refers to Switch connections that have been programmed to treat the circuit as
connected to another switching entity.
"Unbundled Network Element" ('UNE") is a Network Element that has been defined by the FCC
as a Network Element to which CenturyLink is obligated under Section 251(c)(3) of the Act to
provide unbundled access or for which unbundled access is provided under this Agreement.
Unbundled Network Elements do not include those Network Elements CenturyLink is obligated
to provide only pursuant to Section 271 of the Act.
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"UNE Combination" means a combination of two (2) or more Unbundled Network Elements that
were or were not previously combined or connected in CenturyLink's network, as required by
the FCC, the Commission or this Agreement.
"Virtual Collocation" shall have the meaning setforth in Sections 8.1.1.1 and8.2.2.1.
'VNXX Service" means the assignment to an End User of a telephone number (NPA-NXX-
XXXX) having an NXX Code associated with a Rate Center (as set forth in the LERG)that is not
within the same Local Calling Area as the geographic location of the End User's premise. For
purposes of this Agreement, VNXX Service shall not include (i) CenturyLink's tariffed FX service
or (ii) a service offered by a Party to its End Users for an expanded geographic calling area
when such service requires the End Users to pay charges for Telephone Toll Services to an IXC
or charges which are equivalent to the tariffed charges of an IXC for such Telephone Toll
Service or (iii) originating 8XX traffic. A Party whose End User is assigned a telephone number
that falls within this definition, including any End User of its wholesale customers, is the Party
that provides the VNXX Service.
"Virtual NXX Traffic" ("VNXX Traffic") refers to calls originated from or terminated to an NPA-
NXX-XXX that was assigned using a VNXX Service.
"VoIP-PSTN Traffic" is defined as traffic which is exchanged between a CenturyLink End User
and the CLEC end user in Time Division Multiplexing ("TDM') format that originates and/or
terminates in lnternet Protocol ("1P") format, as determined in the order issued by the Federal
Communications Commission in Docket No. 01-92, ln the Matter of Developing a Unified
lntercarrier Compensation Regime, effective December 29,2011 ("FCC's ICC Orde/').
"Waste" means all hazardous and non-hazardous substances and materials which are intended
to be discarded, scrapped or recycled, associated with activities CLEC or CenturyLink or their
respective contractors or agents perform at Work Locations. lt shall be presumed that all
substances or materials associated with such activities, that are not in use or incorporated into
structures (including without limitation damaged components or tools, leftovers, containers,
garbage, scrap, residues or by products), except for substances and materials that CLEC,
CenturyLink or their respective contractors or agents intend to use in their original form in
connection with similar activities, are Waste. Waste shall not include substances, materials or
components incorporated into structures (such as cable routes) even after such components or
structures are no longer in current use.
"Wire Center" means the location of a CenturyLink local switching facility containing one or
more Central Offices, as defined in the Appendix to Part 36, Chapter 1 of Title 47 of the Code of
Federal Regulations. Wire Center boundaries define the area in which all End User customers
served by a given Wire Center are located.
"Wired and Office Tested Date" or 'WOT. means the date by which all intraoffice wiring is
completed, all plug-ins optioned and aligned, frame continuity established, and the interoffice
facilities, if applicable, are tested. This includes the date that switching equipment, including
translation loading, is installed and tested.
"Work Locations" means any real estate that CLEC or CenturyLink, as appropriate, owns,
leases or licenses, or in which it holds easements or other rights to use, or does use, in
connection with this Agreement.
Terms not othenrvise defined here but defined in the Act and the orders and the rules
implementing the Act, shall have the meaning defined there. The definition of terms that are
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included here and are also defined in the Act, or its implementing orders or rules, are intended
to include the definition as set forth in the Act and the rules implementing the Act.
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Section 5.0 - TERMS AND CONDITIONS
5.1 General Provisions
5.1.1 lntentionally Left Blank.
5.1.2 The Parties are each solely responsible for participation in and compliance with
national network plans, including the National Network Security Plan and the Emergency
Preparedness Plan.
5.1.3 Neither Party shall use any service related to or use any of the services provided
in this Agreement in any manner that interferes with other Persons in the use of their service,
prevents other Persons from using their seryice, or otherwise impairs the quality of service to
other Carriers or to either Party's End User customers. ln addition, neither Party's provision of
or use of services shall interfere with the services related to or provided under this Agreement.
5.1.3.1 lf such impairment is material and poses an immediate threat to the
safety of either Party's employees, Customers or the public or poses an immediate
threat of a service interruption, that Party shall provide immediate notice by email to the
other Party's designated representative(s) for the purposes of receiving such notification.
Such notice shall include 1) identification of the impairment (including the basis for
identifying the other Party's facilities as the cause of the impairment), 2) date and
location of the impairment, and 3) the proposed remedy for such impairment for any
affected service. Either Party may discontinue the specific service that violates this
provision or refuse to provide the same type of service if it reasonably appears that the
particular service would cause similar harm, until the violation of this provision has been
corrected to the reasonable satisfaction of that Party and the service shall be reinstituted
as soon as reasonably possible. The Parties shall work cooperatively and in good faith
to resolve their differences. ln the event either Party disputes any action that the other
Party seeks to take or has taken pursuant to this provision, that Party may pursue
immediate resolution by expedited or other Dispute Resolution.
5.1.3.2 lf the impairment is service impacting but does not meet the parameters
setforth in Section 5.1.3.1, such as low level noise or other interference, the other Party
shall provide written notice within five (5) Days of such impairment to the other Party and
such notice shall include the information set forth in subsection 5.1.3.1. The Parties
shall work cooperatively and in good faith to resolve their differences. lf the impairment
has not been corrected or cannot be corrected within five (5) business days of receipt of
the notice of non-compliance, the other Party may pursue immediate resolution by
expedited or other Dispute Resolution.
5.1.3.3 lf either Party causes non-service impacting impairment the other Party
shall provide written notice within fifteen (15) Days of the impairment to the other Party
andsuchnoticeshall includetheinformationsetforthinsubsection5.l.3.l. TheParties
shall work cooperatively and in good faith to resolve their differences. lf either Party fails
to correct any such impairment within fifteen (15) Days of written notice, or if such non-
compliance cannot be corrected within fifteen (15) Days of written notice of non-
compliance, and if the impairing Party fails to take all appropriate steps to correct as
soon as reasonably possible, the other Party may pursue immediate resolution by
expedited or other Dispute Resolution.
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5.1.3.4 lt is the responsibility of either Party to inform its customers of service
impacting impairment that may result in discontinuance of service as soon as the Party
receives notice of same.
5.1.4 Each Party is solely responsible for the services it provides to its customers and
to other Telecommunications Carriers. This provision is not intended to limit the liability of either
Party for its failure to perform under this Agreement.
5.1.5 The Parties shall work cooperatively to minimize fraud associated with third-
number billed calls, calling card calls, and any other services related to this Agreement.
5.1.6 Nothing in this Agreement shall prevent either Party from seeking to recover the
costs and expenses, if any, it may incur in (a) complying with and implementing its obligations
under this Agreement, the Act, and the rules, regulations and orders of the FCC and the
Commission, and (b) the development, modification, technical installation and maintenance of
any systems or other infrastructure which it requires to comply with and to continue complying
with its responsibilities and obligations under this Agreement. Notwithstanding the foregoing,
CenturyLink shall not assess any charges against CLEC for services, facilities, Unbundled
Network Elements, ancillary services and other related work or services covered by this
Agreement, unless the charges are expressly provided for in this Agreement. All services and
capabilities currently provided hereunder (including resold Telecommunications Services,
Unbundled Network Elements, UNE Combinations and ancillary services) and all new and
additional services or Unbundled Network Elements to be provided hereunder, shall be priced in
accordance with all applicable provisions of the Act and the rules and orders of the Federal
Communications Commission and orders of the Commission.
5.2 Term of Agreement
5.2.1 This Agreement shall become effective on the date of Commission Approval
("Effective Date"); however the Parties will begin to implement the provisions of this Agreement
upon execution in which event neither Party will bring a dispute to require that an obligation
incurred after the execution must be fulfilled under the terms of the prior Agreement as long as
this Agreement ultimately receives Commission Approval and so long as such obligations are
fulfilled under the terms of this Agreement. This Agreement shall be binding upon the Parties
for a term of three (3) years. This Agreement will terminate on the date a successor agreement
is approved by the Commission. However, nothing relieves CLEC from fulfilling the obligations
incurred under the prior Agreement unless such obligation was incurred following execution of
this Agreement and the Parties agreed to implement this Agreement such obligations are
fulfilled under this Agreement consistent with this paragraph.
5.2.2 Upon expiration of the term of this Agreement, this Agreement shall continue in
full force and effect until superseded by a successor agreement in accordance with this Section
5.2.2 or otherwise terminated. Any Party may request negotiation of a successor agreement by
written notice to the other Party no earlier than one hundred sixty (160) Days prior to the
expiration of the term. The date of this notice will be the starting point for the negotiation
window under Section 252 of the Act. This Agreement will terminate on the date a successor
agreement is approved by the Commission. However, nothing relieves CLEC from fulfilling the
obligations incurred under the prior Agreement.
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5.2.3 Notwithstanding the foregoing, in the event this Agreement terminates and is not
in effect on a month to month basis pursuant to 5.2.2 above, CLEC may obtain lnterconnection
services under the terms and conditions of a then-existing SGAT or other agreement available
pursuant to Section 252(i) of the Act.
5.3 Proof of Authorization
5.3.1 Each Party shall be responsible for obtaining and maintaining Proof of
Authorization (POA) as required by applicable federal and state law, as amended from time to
time.
5.3.2 The Parties shall make POAs available to each other upon request in the event
of an allegation of an unauthorized change in accordance with all Applicable Laws and rules
and shall be subject to any penalties contained therein.
5.4 Payment
5.4.1 Amounts payable under this Agreement are due and payable within thirty (30)
Days after the date of invoice (Payment Due Date). lf a Payment Due Date falls on a Sunday,
or on a holiday which is observed on a Monday, the payment date shall be the first non-holiday
day following such Sunday or holiday. lf a Payment Due Date falls on a Saturday or on a
holiday which is observed on Tuesday, Wednesday, Thursday or Friday, the payment date shall
be the last non-holiday day preceding such Saturday or holiday. For invoices distributed
electronically, the date of invoice date is the same as if the invoice were billed on paper, not the
date the electronic delivery occurs. lf either Party fails to make payment of undisputed amounts
on or before the Payment Due Date, the other Party may invoke all available rights and
remedies. Back billing and billing claims are subject to an eighteen (18) month limitation period
as provided in this paragraph.
A.Neither Party will initiate a claim that seeks to adjust previously billed amounts on
invoices that were issued more than 18 months prior to the initiation of such
claim, whether such claim seeks (i) a full or partial refund, reimbursement or the
issuance of credits to recover amounts previously paid by the claiming Party
(e.9. if previous charges were incorrect or should not have been charged) or (ii)
whether such claim seeks to augment or recover additional amounts for charges
that were previously billed by the claiming Party (e.9. if previous charges were
underbilled or billed incorrectly).
Neither Party will back bill charges for services that were provided more than
eighteen (18) months prior to the bill date on which such back billed charges are
invoiced.
The circumstances under which the limitations period applies, as described
above, are intended to be illustrative and not exhaustive, but such limitations
period shall not apply if a longer period is warranted as a result of fraud,
concealment or other similar circumstances.
5.4.2 One Party may discontinue processing orders for the failure of the other Party to
make full payment for the services, less any good faith disputed amount as provided for in
Section 5.4.4 of this Agreement, for the services provided under this Agreement within forty-
five (45) Days following the Payment Due Date provided the Billing Party has notified the other
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Party in writing at least ten (10) business days prior to discontinuing the processing of orders for
services. lf the Billing Party does not refuse to accept additional orders for the services on the
date specified in the ten (10) business days' notice, and the other Party's non-compliance
continues, nothing contained herein shall preclude the Billing Party's right to refuse to accept
additional orders for the services from the non-complying Party without further notice. For order
processing to resume, the billed Party will be required to make full payment of all charges for
the services not disputed in good faith under this Agreement. Additionally, the Billing Party may
require a deposit (or additional deposit) from the billed Party, pursuant to this section. ln
addition to other remedies that may be available at law or equity, the billed Party reserves the
right to seek equitable relief, including injunctive relief and specific performance.
5.4.3 The Billing Party may disconnect services for failure by the billed Party to make
full payment, less any good faith disputed amount as provided for in Section 5.4.4 of this
Agreement, for the services provided under this Agreement within sixty (60) Days following the
payment due date. The billed Party will pay the applicable reconnect charge set forth in Exhibit
A required to reconnect each service disconnected pursuant to this paragraph. The Billing Party
will notify the billed Party at least ten (10) business days prior to disconnection of the service(s).
ln case of such disconnection, all applicable undisputed charges, including termination charges,
shall become due. lf the Billing Party does not disconnect the billed Party's service(s) on the
date specified in the ten (10) business days notice, and the billed Party's noncompliance
continues, nothing contained herein shall preclude the Billing Party's right to disconnect services
of the non-complying Party without further notice. For reconnection of the seruices to occur, the
billed Party will be required to make full payment of all past and current undisputed charges
under this Agreement for the services. Additionally, the Billing Party may request a deposit (or
recalculate the deposit) as specified in Section 5.4.5 and 5.4.7 from the billed Party, pursuant to
this Section. lf the billed Party is a new CLEC customer of CenturyLink, the application of this
provision will be suspended for the initial three (3) Billing cycles of this Agreement and will not
apply to amounts billed during those three (3) cycles. ln addition to other remedies that may be
available at law or equity, each Party reserves the right to seek equitable relief, including
injunctive relief and specific performance.
5.4.4 Should CLEC or CenturyLink dispute, in good faith, any portion of the charges
under this Agreement, the Parties will notify each other in writing within fifteen (15) Days
following the payment due date identifying the amount, reason and rationale of such dispute. At
a minimum, CLEC and CenturyLink shall pay all undisputed amounts due. The Parties will
follow the Dispute Resolution procedures of this Agreement in the event of a billing dispute.
5.4.4.1 lf a Party disputes charges and does not pay such charges by the
payment due date, such charges may be subject to late payment charges pursuant to
Section 5.4.12. lf the disputed charges have been withheld and the dispute is resolved
in favor of the Billing Party, the withholding Party shall pay the disputed amount and
applicable late payment charges no later than the second Bill Date following the
resolution. lf the disputed charges have been withheld and the dispute is resolved in
favor of the disputing Party, the Billing Party shall credit the bill of the disputing Party for
the amount of the disputed charges and any late payment charges that have been
assessed no later than the second Bill Date after the resolution of the dispute.
5.4.4.2 lf a Party pays the disputed charges and the dispute is resolved in favor
of the Billing Party, no further action is required. lf a Party pays the charges disputed at
the time of payment or at any time thereafter pursuant to Section 5.4.4.3, and the
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dispute is resolved in favor of the disputing Party, the Billing Party will adjust the Billing,
usually within two (2) Billing cycles, after the resolution of the dispute, as follows:
(1) The Billing Party will credit the Billed Party's bill for the disputed amount and
any associated interest and/or late payment charges; or
(2) lt the disputed amount is greater than the bill to be credited, pay the
remaining amount to the Billed Party.
(3) The interest calculated on the disputed amounts will be the same rate as late
payment charges. ln no event, however, will any late payment charges be
assessed on any previously assessed late payment charges.
5.4.4.3 lf the Billed Party fails to dispute a rate or charge within one hundred and
eighty (180) Days following the invoice date on which the rate or charge appeared,
adjustment will be made on a going-fonruard basis only, beginning with the date of the
dispute.
5.4.5. CenturyLink reserves the right to secure the account at any time with a suitable security
deposit in the form and amounts set forth herein. lf payment of the security deposit is not made
within thirty (30) Days of the request, Carrier will be considered in material breach of the
Agreement and CenturyLink may stop processing orders for service.
5.4.6. ln the event of a material change in CLEC's financial condition subsequent to the
Effective Date of this Agreement, CenturyLink may request a security deposit. A "material
change in financial condition" means CLEC is a new CLEC with no established credit history, or
is a CLEC that has not established satisfactory credit with CenturyLink, or the Party is
repeatedly delinquent in making its payments, or is being reconnected after a disconnection of
Service or discontinuance of the processing of orders by CenturyLink due to a previous failure
to pay undisputed charges in a timely manner. CenturyLink may require a deposit to be held as
security for the payment of charges before the orders from CLEC will be provisioned and
completed or before reconnection of Service. "Repeatedly delinquent" means any payment of a
material amount of total monthly Billing under the Agreement received after the Payment Due
Date, three (3) or more times during the last twelve (12) month period.
5.4.7. The deposit amount may not exceed the estimate total monthly charges for a two (2)
month period based upon recent or projected Billing. The deposit may be adjusted by CLEC's
actual monthly average charges, payment history under this Agreement, or other relevant
factors, but in no event will the security deposit exceed five million dollars ($5,000,000.00). The
deposit may be an irrevocable bank letter of credit, a letter of credit with terms and conditions
acceptable to CenturyLink, or some other form of mutually acceptable security such as a cash
deposit. Required deposits are due and payable within thirty (30) Days after demand. Non-
payment is subject to Sections 5.4.2 and 5.4.3 of this Agreement.
5.4.8 CenturyLink may exercise its right to credit any cash deposit to CLEC's account, or to
demand payment from the issuing bank or bonding company of any irrevocable bank letter of
credit, upon the occurrence of any one of the following events:
5.4.8.1. when CLEC's undisputed balances due to CenturyLink are more than
thirty (30) Days past due; and/or
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5.4.8.2. to the extent permitted by Applicable Laws, when CLEC files for
protection under the bankruptcy laws; andior
5.4.8.3. to the extent permitted by Applicable Laws, when an involuntary petition
in bankruptcy is filed against CLEC and is not dismissed within sixty (60) Days; and/or
5.4.8.4. when this Agreement expires or terminates and undisputed amounts are
due and owing.
5.4.9 lf any security deposit held by CenturyLink is applied as a credit toward payment
of CLEC's balances due to CenturyLink, then CenturyLink may require CLEC to provide a new
deposit. lf payment of the new deposit is not made within thirty (30) Days of the request,
CenturyLink may stop processing orders for service and CLEC will be considered in breach of
the Agreement.
5.4.10 lnterest will be paid on cash deposits at the rate applying to deposits under
applicable Commission regulations. Cash deposits and accrued interest will be credited to
CLEC's account or refunded, as appropriate, upon the earlier of the expiration of the term of the
Agreement or the establishment of satisfactory credit with CenturyLink, which will be one full
year of timely payments of undisputed amounts in full by CLEC. Upon a material change in
financial standing, CLEC may request and CenturyLink will consider a recalculation of the
deposit. The fact that a deposit has been made does not relieve CLEC from any requirements
of this Agreement.
5.4.11 CenturyLink may review CLEC's credit standing and modify the amount of
deposit required but in no event will the maximum amount exceed the amount stated
hereinabove.
5.4.12 The late payment charge for amounts that are billed under this Agreement shall
be in accordance with Commission requirements. ln no event shall late payment charges be
assessed on any previously assessed late payment charges
5.4.13 CLEC shall be responsible for notifying its customers of any pending
disconnection of a service by CLEC, if necessary, to allow those customers to make other
arrangements for such services.
5.5 Taxes
5.5.1 For purposes of this Section 5.5, the capitalized term "Taxes" shall mean any
federal, state or local governmental charges which are either (i) computed directly on the
amount billed for such service or product or (ii) imposed based on the type of service or product,
regardless of whether such governmental charges are denominated a sales, use, excise, gross
receipts, license, franchise tax or fee, universal service charges, public safety and welfare (e.9.
911), or other similar regulatory fees and assessments, and without regard to whether such
Taxes are imposed by Applicable Law on the providing Party or the purchasing Party.
5.5.2 The rates and amounts reflected on Exhibit A for services and facilities provided
under this Agreement are exclusive of any Taxes assessed in connection with the provision or
consumption of such services and products. Unless otherwise prohibited by law, any invoices
for services and products provided by a Party pursuant to this Agreement may include charges
to collect or recover any Taxes imposed in connection with the provision of such services and
products.
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5.5.3. Amounts for Taxes shall be stated separately from the charges for the underlying
services and products and shall be invoiced at the same time as the underlying services and
products are invoiced, without markup or administrative fee. To the extent any purchase of
Services is claimed to exempt from Tax as a purchase for resale or otherwise, the purchasing
Party shall furnish the providing Party a proper resale or other tax exemption certificate as
authorized or required by statute or regulation by the relevant governmental authority. Until
such time as a resale or other tax exemption certificate is provided in proper form, no
exemptions will be applied.
5.5.4 lf either Party (the Contesting Party) contests the government's authority or right
to impose any Tax billed by the other Party (the Collecting Party), the Collecting Party shall
reasonably cooperate in good faith with the Contesting Party's challenge, provided that the
Contesting Party pays any costs incurred by the Collecting Party. The Contesting Party is
entitled to the benefit of any refund or recovery of such Taxes resulting from the contest as well
as from any other refund of a Tax received by the billing Party, provided that the Contesting
Party has paid the tax contested or othenruise refunded. Subject to the foregoing, the Parties
agree to reasonably cooperate with each other on all tax matters including any issues related to
any protest, audit or litigation concerning Taxes billed pursuant to this Agreement.
5.5.5 Each Party is solely responsible for any tax on its corporate existence or status,
and each Party shall be solely responsible for all taxes based on its own net income or net
worth or the value of its own property.
5.5.6. Each Party shall be responsible for complying with all Applicable Laws with
respect to the billing, collection and proper remittance (including any applicable filings) of any of
all applicable Taxes.
5.6 lnsurance
5.6.1 Each Party shall at all times during the term of this Agreement, at its own cost
and expense, carry and maintain the insurance coverage listed below with insurers having a
"Best's" rating of A-Vll with respect to liability arising from that Party's operations for which that
Party has assumed legal responsibility in this Agreement. lf either Party or its parent company
has assets equal to or exceeding ten billion dollars ($10,000,000,000), that Party may self-
insure or utilize an Affiliate captive insurance company in lieu of a "Best's" rated insurer. To the
extent that the parent company of a Party is relied upon to meet the ten billion dollar
($10,000,000,000) asset threshold, such parent shall be responsible for the insurance
obligations contained in this Section 5.6.1, to the extent its affiliated Party fails to meet such
obligations.
5.6.1.1 Workers'Compensation with statutory limits as required in the state of
operation and Employers' Liability insurance with limits of not less than one hundred
thousand dollars ($100,000) each accident.
5.6.1.2 Commercial General Liability insurance covering claims for bodily injury,
death, personal injury or property damage occurring or arising out of the use or
occupancy of the premises, including coverage for independent contractor's protection
(required if any work will be subcontracted), premises-operations, products and/or
completed operations and contractual liability with respect to the liability assumed by
each Party hereunder. The limits of insurance shall not be less than one million dollars
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($1,000,000) each occurrence and two million dollars ($2,000,000) general aggregate
limit.
5.6.1.3 Business automobile liability insurance covering the ownership, operation
and maintenance of all owned, non-owned and hired motor vehicles with limits of not
less than one million dollars ($1,000,000) per occurrence for bodily injury and property
damage.
5.6.1.4 UmbrellaiExcess Liability insurance in an amount of ten million dollars
($10,000,000) excess of Commercial General Liability insurance specified above. These
limits may be obtained through any combination of primary and excess or umbrella
liability insurance so long as the total limit is eleven million dollars ($11,000,000).
5.6.1.5 "All Risk" Property coverage on a full replacement cost basis insuring all
of CLEC personal property situated on or within the Premises or Remote Premises.
5.6.2 Each Party will provide evidence of insurance confirming such coverage upon
request. Such evidence shall (1) name the other Party as an additional insured under
commercial general liability coverage with respect to losses for which the insuring Party is
responsible hereunder; (2) indicate that coverage is primary and not excess of, or contributory
with, any other valid and collectible insurance purchased by the other Party with respect to
losses for which the insuring Party is responsible hereunder; and (3) acknowledge severability
of interesUcross liability coverage.
5.7 Force Majeure
5.7.1 Neither Party shall be liable for any delay or failure in performance of any part of
this Agreement from any cause beyond its control and without its fault or negligence including,
without limitation, acts of nature, acts of civil or military authority, government regulations,
embargoes, epidemics, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear
accidents, floods, work stoppages, power blackouts, volcanic action, other major environmental
disturbances, or rJnusually severe weather conditions (collectively, a Force Majeure Event).
lnability to secure products or services of other Persons or transportation facilities or acts or
omissions of transportation carriers shall be considered Force Majeure Events to the extent any
delay or failure in performance caused by these circumstances is beyond the Party's control and
without that Party's fault or negligence. The Party affected by a Force Majeure Event shall give
prompt notice to the other Party, shall be excused from performance of its obligations hereunder
on a day to day basis to the extent those obligations are prevented by the Force Majeure Event,
and shall use reasonable efforts to remove or mitigate the Force Majeure Event. ln the event of
a labor dispute or strike the Parties agree to provide service to each other at a level equivalent
to the level they provide themselves.
5.8 Limitation of Liability
5.8.1 Each Party's liability to the other Party for any loss relating to or arising out of any
act or omission in its performance under this Agreement, whether in contract, warranty, strict
liability, or tort, including (without limitation) negligence of any kind, shall be limited to the total
amount that is or would have been charged to the other Party by such breaching Party for the
service(s) or function(s) not performed or improperly performed. Payments pursuant to the PAP
shall not be counted against the limit provided for in this Section.
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5.8.2 Neither Party shall be liable to the other for indirect, incidental, consequential, or
special damages, including (without limitation) damages for lost profits, lost revenues, lost
savings suffered by the other Party regardless of the form of action, whether in contract,
warranty, strict liability, tort, including (without limitation) negligence of any kind and regardless
of whether the Parties know the possibility that such damages could result. lf the Parties enter
into a Performance Assurance Plan under this Agreement, nothing in this Section 5.8.2 shall
limit amounts due and owing under any Performance Assurance Plan.
5.8.3 lntentionally Left Blank.
5.8.4 Nothing contained in this Section shall limit either Party's liability to the other for
(i) willful or intentional misconduct or (ii) damage to tangible real or personal property
proximately caused solely by such Party's negligent act or omission or that of their respective
agents, subcontractors, or employees.
5.8.5 Nothing contained in this Section 5.8 shall limit either Party's obligations of
indemnification specified in this Agreement, nor shall this Section 5.8 limit a Party's liability for
failing to make any payment due under this Agreement.
5.9 lndemnity
5.9.1 The Parties agree that unless otherwise specifically set forth in this Agreement
the following constitute the sole indemnification obligations between and among the Parties:
5.9.1.1 Each of the Parties agrees to indemnify, defend and hold harmless the
other Party and each of its officers, directors, employees and agents (each an
lndemnitee) from and against and in respect of any loss, debt, liability, damage,
obligation, claim, demand, judgment or settlement of any nature or kind, known or
unknown, liquidated or unliquidated including, but not limited to, reasonable costs and
expenses (including attorneys' fees), whether suffered, made, instituted, or asserted by
any Person or entity, for invasion of privacy, bodily injury or death of any Person or
Persons, or for loss, damage to, or destruction of tangible property, whether or not
owned by others, resulting from the lndemnifying Party's breach of or failure to perform
under this Agreement, regardless of the form of action, whether in contract, warranty,
strict liability, or tort including (without limitation) negligence of any kind.
5.9.1.2 ln the case of claims or loss alleged or incurred by a customer of either
Party arising out of or in connection with services provided to the customer by the Party,
the Party whose customer alleged or incurred such claims or loss (the lndemnifying
Party) shall defend and indemnify the other Party and each of its officers, directors,
employees and agents (collectively the lndemnified Party) against any and all such
claims or loss by the lndemnifying Party's customers regardless of whether the
underlying service was provided or Unbundled Network Element was provisioned by the
lndemnified Party, unless the loss was caused by the willful misconduct of the
lndemnified Party. The obligation to indemnify with respect to claims of the lndemnifying
Party's customers shall not extend to any claims for physical bodily injury or death of any
Person or persons, or for loss, damage to, or destruction of tangible property, whether or
not owned by others, alleged to have resulted directly from the negligence or intentional
conduct of the employees, contractors, agents, or other representatives of the
lndemnified Party.
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5.9.2 The indemnification provided herein shall be conditioned upon:
5.9.2.1 The lndemnified Party shall promptly notify the lndemnifying Party of any
action taken against the lndemnified Party relating to the indemnification. Failure to so
notify the lndemnifying Party shall not relieve the lndemnifying Party of any liability that
the lndemnifying Party might have, except to the extent that such failure prejudices the
lndemnifying Party's ability to defend such claim.
5.9.2.2 lf the lndemnifying Party wishes to defend against such action, it shall
give written notice to the lndemnified Party of acceptance of the defense of such action.
ln such event, the lndemnifying Party shall have sole authority to defend any such
action, including the selection of legal counsel, and the lndemnified Party may engage
separate legal counsel only at its sole cost and expense. ln the event that the
lndemnifying Party does not accept the defense of the action, the lndemnified Party shall
have the right to employ counsel for such defense at the expense of the lndemnifying
Party. Each Party agrees to cooperate with the other Party in the defense of any such
action and the relevant records of each Party shall be available to the other Party with
respect to any such defense.
5.9.2.3 ln no event shall the lndemnifying Party settle or consent to any judgment
pertaining to any such action without the prior written consent of the lndemnified Party.
ln the event the lndemnified Party withholds consent, the lndemnified Party may, at its
cost, take over such defense, provided that, in such event, the lndemnifying Party shall
not be responsible for, nor shall it be obligated to indemnify the relevant lndemnified
Party against, any cost or liability in excess of such refused compromise or settlement.
5.10 lntellectualProperty
5.10.1 Except for a license to use any facilities or equipment (including software) solely
for the purposes of this Agreement or to receive any service solely (a) as provided in this
Agreement or (b) as specifically required by the then-applicable federal and state rules and
regulations relating to lnterconnection and access to Telecommunications facilities and
services, nothing contained within this Agreement shall be construed as the grant of a license,
either express or implied, with respect to any patent, copyright, trade name, trade mark, service
mark, trade secret, or other proprietary interest or intellectual property, now or hereafter owned,
controlled or licensable by either Party. Nothing in this Agreement shall be construed as the
grant to the other Party of any rights or licenses to trade or service marks.
5.10.2 Subject to Section 5.9.2, each Party (the lndemnifying Party) shall indemnify and
hold the other Party (the lndemnified Party) harmless from and against any loss, cost, expense
or liability arising out of a claim that the use of facilities of the lndemnifying Party or services
provided by the lndemnifying Party provided or used pursuant to the terms of this Agreement
misappropriates or otherwise violates the intellectual property rights of any third party. ln
addition to being subject to the provisions of Section 5.9.2, the obligation for indemnification
recited in this paragraph shall not extend to infringement which results from (a) any combination
of the facilities or services of the lndemnifying Party with facilities or services of any other
Person (including the lndemnified Party but excluding the lndemnifying Party and any of its
Affiliates), which combination is not made by or at the direction of the lndemnifying Party or (b)
any modification made to the facilities or services of the lndemnifying Party by, on behalf of or at
the request of the lndemnified Party and not required by the lndemnifying Party. ln the event of
any claim, the lndemnifying Party may, at its sole option (a) obtain the right for the lndemnified
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Party to continue to use the facility or service; or (b) replace or modify the facility or service to
make such facility or service non-infringing. lf the lndemnifying Party is not reasonably able to
obtain the right for continued use or to replace or modify the facility or service as provided in the
preceding sentence and either (a) the facility or service is held to be infringing by a court of
competent jurisdiction or (b) the lndemnifying Party reasonably believes that the facility or
service will be held to infringe, the lndemnifying Party shall notify the lndemnified Party and the
Parties shall negotiate in good faith regarding reasonable modifications to this Agreement
necessary to (1) mitigate damage or comply with an injunction which may result from such
infringement or (2) allow cessation of further infringement. The lndemnifying Party may request
that the lndemnified Party take steps to mitigate damages resulting from the infringement or
alleged infringement including, but not limited to, accepting modifications to the facilities or
services, and such request shall not be unreasonably denied.
5.10.3 To the extent required under applicable federal and state law, CenturyLink shall
use its best efforts to obtain, from its vendors who have licensed intellectual property rights to
CenturyLink in connection with facilities and services provided hereunder, licenses under such
intellectual property rights as necessary for CLEC to use such facilities and services as
contemplated hereunder and at least in the same manner used by CenturyLink for the facilities
and services provided hereunder. CenturyLink shall notify CLEC immediately in the event that
CenturyLink believes it has used its best efforts to obtain such rights, but has been unsuccessful
in obtaining such rights.
5.10.3.1 CenturyLink covenants that it will not enter into any licensing agreements
with respect to any CenturyLink facilities, equipment or services, including software, that
contain provisions that would disqualify CLEC from using or interconnecting with such
facilities, equipment or services, including software, pursuant to the terms of this
Agreement. CenturyLink warrants and further covenants that it has not and will not
knowingly modify any existing license agreements for any network facilities, equipment
or services, including software, in whole or in part for the purpose of disqualifying CLEC
from using or interconnecting with such facilities, equipment or services, including
software, pursuant to the terms of this Agreement. To the extent that providers of
facilities, equipment, services or software in CenturyLink's network provide CenturyLink
with indemnities covering intellectual property liabilities and those indemnities allow a
flow-through of protection to third parties, CenturyLink shall flow those indemnity
protections through to CLEC.
5.10.4 Except as expressly provided in this lntellectual Property Section, nothing in this
Agreement shall be construed as the grant of a license, either express or implied, with respect
to any patent, copyright, logo, trademark, trade name, trade secret or any other intellectual
property right now or hereafter owned, controlled or licensable by either Party. Neither Party
may use any patent, copyright, logo, trademark, trade name, trade secret or other intellectual
property rights of the other Party or its Affiliates without execution of a separate agreement
between the Parties.
5.10.5 Neither Party shall without the express written permission of the other Party,
state or imply that: 1) it is connected, or in any way affiliated with the other or its Affiliates; 2) it
is part of a joint business association or any similar arrangement with the other or its Affiliates;
3) the other Party and its Affiliates are in any way sponsoring, endorsing or certifying it and its
goods and services; or 4) with respect to its marketing, advertising or promotional activities or
materials, the resold goods and services are in any way associated with or originated from the
other or any of its Affiliates. Nothing in this paragraph shall prevent either Party from truthfully
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describing the Network Elements it uses to provide service to its customers, provided it does not
represent the Network Elements as originating from the other Party or its Affiliates in any
marketing, advertising or promotional activities or materials.
5.10.6 For purposes of resale only and notwithstanding the above, unless otherwise
prohibited by CenturyLink pursuant to an applicable provision herein, CLEC may use the phrase
"CLEC is a Reseller of CenturyLink Services" (the Authorized Phrase) in CLEC's printed
materials provided:
5.10.6.1 The Authorized Phrase is not used in connection with any goods or
services other than CenturyLink services resold by CLEC.
5.10.6.2 CLEC's use of the Authorized Phrase does not cause customers to
believe that CLEC is CenturyLink.
5.10.6.3 The Authorized Phrase, when displayed, appears only in text form (CLEC
may not use the CenturyLink logo) with all letters being the same font and point size.
The point size of the Authorized Phrase shall be no greater than one fourth the point size
of the smallest use of CLEC's name and in no event shall exceed I point size.
5.10.6.4 CLEC shall provide all printed materials using the Authorized Phrase to
CenturyLink for its prior written approval.
5.10.6.5 lf CenturyLink determines that CLEC's use of the Authorized Phrase
causes customer confusion, CenturyLink may immediately terminate CLEC's right to use
the Authorized Phrase.
5.10.6.6 Upon termination of CLEC's right to use the Authorized Phrase or
termination of this Agreement, all permission or right to use the Authorized Phrase shall
immediately cease to exist and CLEC shall immediately cease any and all such use of
the Authorized Phrase. CLEC shall either promptly return to CenturyLink or destroy all
materials in its possession or control displaying the Authorized Phrase.
5.10.7 CenturyLink and CLEC each recognize that nothing contained in this Agreement
is intended as an assignment or grant to the other of any right, title or interest in or to the
trademarks or service marks of the other (the Marks) and that this Agreement does not confer
any right or license to grant sublicenses or permission to third parties to use the Marks of the
other and is not assignable. Neither Party will do anything inconsistent with the other's
ownership of their respective Marks, and all rights, if any, that may be acquired by use of the
Marks shall inure to the benefit of their respective Owners. The Parties shall comply with all
Applicable Law governing Marks worldwide and neither Party will infringe the Marks of the other.
5.10.8 Upon request, for all intellectual property owned or controlled by a third party and
licensed to CenturyLink associated with the Unbundled Network Elements provided by
CenturyLink under this Agreement, either on the Effective Date or at any time during the term of
the Agreement, CenturyLink shall within ten (10) business days, unless there are extraordinary
circumstances in which case CenturyLink will negotiate an agreed upon date, then disclose to
CLEC in writing (i) the name of the Party owning, controlling or licensing such intellectual
property, (ii) the facilities or equipment associated with such intellectual property, (iii) the nature
of the intellectual property, and (iv) the relevant agreements or licenses governing CenturyLink's
use of the intellectual property. Except to the extent CenturyLink is prohibited by confidentiality
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or other provisions of an agreement or license from disclosing to CLEC any relevant agreement
or license within ten (10) business days of a request by CLEC, CenturyLink shall provide copies
of any relevant agreements or licenses governing CenturyLink's use of the intellectual property
to CLEC. To the extent CenturyLink is prohibited by confidentiality or other provisions of an
agreement or license from disclosing to CLEC any relevant agreemeqt or license, CenturyLink
shall immediately, within ten (10) business days (i) disclose so much of it as is not prohibited,
and (ii) exercise best efforts to cause the vendor, licensor or other beneficiary of the
confidentiality provisions to agree to disclosure of the remaining portions under terms and
conditions equivalent to those governing access by and disclosure to CenturyLink.
5.11 Warranties
5.11,1 EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE PARTIES
AGREE THAT NEITHER PARTY HAS MADE, AND THAT THERE DOES NOT EXIST, ANY
WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THAT ALL
PRODUCTS AND SERVICES PROVIDED HEREUNDER ARE PROVIDED'AS IS,'WITH ALL
FAULTS.
5.12 Assignment
5.12.1 Neither Party may assign or transfer (whether by operation of law or othenrvise)
this Agreement (or any rights or obligations hereunder) to a third party without the prior written
consent of the other Party. Notwithstanding the foregoing, either Party may assign or transfer
this Agreement to a corporate Affiliate or an entity under its common control, without the
consent of the other Party, provided that the performance of this Agreement by any such
assignee is guaranteed by the assignor. Any attempted assignment or transfer that is not
permitted is void ab initio. Without limiting the generality of the foregoing, this Agreement shall
be binding upon and shall inure to the benefit of the Parties' respective successors and assigns.
5.12.2 ln the event that CenturyLink transfers to any unaffiliated party exchanges
including customers that CLEC seryes in whole or in part through facilities or services provided
by CenturyLink under this Agreement, the transferee shall be deemed a successor to
CenturyLink's responsibilities hereunder for a period of ninety (90) Days from notice to CLEC of
such transfer or until such later time as the Commission may direct pursuant to the
Commission's then applicable statutory authority to impose such responsibilities either as a
condition of the transfer or under such other state statutory authority as may give it such power.
ln the event of such a proposed transfer, CenturyLink shall use its best efforts to facilitate
discussions between CLEC and the transferee with respect to transferee's assumption of
CenturyLink's obligations pursuant to the terms of this Agreement.
5.12.3 Nothing in this section is intended to restrict CLEC's rights to opt into
interconnection agreements under Section 252(i) of the Act and 47 C.F.R. S 51.809.
5.13 Default
5.13.1 lf either Party defaults in the payment of any amount due hereunder, or if either
Party violates any other material provision of this Agreement, and such default or violation shall
continue for thirty (30) Days after written notice thereof, the other Party may seek relief in
accordance with the Dispute Resolution provision of this Agreement. The failure of either Party
to enforce any of the provisions of this Agreement or the waiver thereof in any instance shall not
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be construed as a general waiver or relinquishment on its part of any such provision, but the
same shall, nevertheless, be and remain in fullforce and effect.
5.14 Disclaimer of Agency
5.14.1 Except for provisions herein expressly authorizing a Party to act for another,
nothing in this Agreement shall constitute a Party as a legal representative or agent of the other
Party, nor shall a Party have the right or authority to assume, create or incur any liability or any
obligation of any kind, express or implied, against or in the name or on behalf of the other Party
unless othenrvise expressly permitted by such other Party. Except as otherwise expressly
provided in this Agreement, no Party undertakes to perform any obligation of the other Party
whether regulatory or contractual, or to assume any responsibility for the management of the
other Party's business.
5.15 Severability
5.15.1 ln the event that any one or more of the provisions contained herein shall for any
reason be held to be unenforceable or invalid in any respect under law or regulation, the Parties
will negotiate in good faith for replacement language as set forth herein. lf any part of this
Agreement is held to be invalid or unenforceable for any reason, such invalidity or
unenforceability will affect only the portion of this Agreement which is invalid or unenforceable.
ln all other respects, this Agreement will stand as if such invalid or unenforceable provision had
not been a part hereof, and the remainder of this Agreement shall remain in full force and effect.
5.16 Nondisclosure
5.16.1 All information, including but not limited to specifications, microfilm, photocopies,
magnetic disks, magnetic tapes, drawings, sketches, models, samples, tools, technical
information, data, employee records, maps, financial reports, and market data, (i) furnished by
one Party to the other Party dealing with business or marketing plans, customer specific, facility
specific, or usage specific information, other than customer information communicated for the
purpose of providing Directory Assistance or publication of directory database, or (ii) in written,
graphic, electromagnetic, or other tangible form and marked at the time of delivery as
"Confidential" or "Proprietary", or (iii) communicated and declared to the receiving Party at the
time of delivery, or by written notice given to the receiving Party within ten (10) Days after
delivery, to be "Confidential" or "Proprietary" (collectively referred to as "Proprietary
lnformation"), shall remain the property of the disclosing Party. A Party who receives
Proprietary lnformation via an oral communication may request written confirmation that the
material is Proprietary lnformation. A Party who delivers Proprietary lnformation via an oral
communication may request written confirmation that the Party receiving the information
understands that the material is Proprietary lnformation. Each Party shall have the right to
correct an inadvertent failure to identify information as Proprietary lnformation by giving written
notification within thirty (30) Days after the information is disclosed. The receiving Party shall
from that time fonruard, treat such information as Proprietary lnformation. To the extent
permitted by Applicable Law, either Party may disclose to the other proprietary or confidential
customer, technical or business information.
5.16.2 Upon request by the disclosing Party, the receiving Party shall return all tangible
copies of Proprietary lnformation, whether written, graphic or otherwise, except that the
receiving Party may retain one copy for archival purposes.
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5.16.3 Each Party shall keep all of the other Party's Proprietary lnformation confidential
and will disclose it on a need to know basis only. Each Party shall use the other Party's
Proprietary lnformation only in connection with this Agreement and in accordance with
Applicable Law, including but not limited lo, 47 U.S.C. S 222. ln accordance with Section 222 of
the Act, when either Party receives or obtains Proprietary lnformation from the other Party for
purposes of providing any Telecommunications Services, that Party shall use such information
only for such purpose, and shall not use such information for its own marketing efforts. Neither
Party shall use the other Party's Proprietary lnformation for any other purpose except upon such
terms and conditions as may be agreed upon between the Parties in writing. Violations of these
obligations shall subject a Party's employees to disciplinary action up to and including
termination of employment. lf either Party loses, or makes an unauthorized disclosure of, the
other Party's Proprietary lnformation, it will notify such other Party immediately and use
reasonable efforts to retrieve the information.
5.16.4 Unless otherwise agreed, the obligations of confidentiality and non-use set forth
in this Agreement do not apply to such Proprietary lnformation as:
a) was at the time of receipt already known to the receiving Party free of any
obligation to keep it confidential evidenced by written records prepared prior to delivery
by the disclosing Party; or
b) is or becomes publicly known through no wrongful act of the receiving Party; or
c) is rightfully received from a third Person having no direct or indirect secrecy or
confidentiality obligation to the disclosing Party with respect to such information; or
d) is independently developed by an employee, agent, or contractor of the
receiving Party which individual is not involved in any manner with the provision of
services pursuant to the Agreement and does not have any direct or indirect access to
the Proprietary lnformation; or
e) is disclosed to a third Person by the disclosing Party without similar restrictions
on such third Person's rights; or
0 is approved for release by written authorization of the disclosing Party; or
g) is required to be disclosed by the receiving Party pursuant to Applicable Law or
regulation provided that the receiving Party shall give sufficient notice of the requirement
to the disclosing Party to enable the disclosing Party to seek protective orders.
5.16.5 Nothing herein is intended to prohibit a Party from supplying factual information
about its network and Telecommunications Services on or connected to its network to regulatory
agencies including the Federal Communications Commission and the Commission so long as
any confidential obligation is protected. ln addition either Party shall have the right to disclose
Proprietary lnformation to any mediator, arbitrator, state or federal regulatory body, the
Department of Justice or any court in the conduct of any proceeding arising under or relating in
any way to this Agreement or the conduct of either Party in connection with this Agreement,
including without limitation the approval of this Agreement, or in any proceedings concerning the
provision of lnterLATA services by CenturyLink that are or may be required by the Act. The
Parties agree to cooperate with each other in order to seek appropriate protection or treatment
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of such Proprietary lnformation pursuant to an appropriate protective order in any such
proceeding.
5.16.6 Effective Date of this Section. Notwithstanding any other provision of this
Agreement, the Proprietary lnformation provisions of this Agreement shall apply to all
information furnished by either Party to the other in furtherance of the purpose of this
Agreement, even if furnished before the Effective Date.
5.16.7 Each Party agrees that the disclosing Party could be irreparably injured by a
breach of the confidentiality obligations of this Agreement by the receiving Party or its
representatives and that the disclosing Party shall be entitled to seek equitable relief, including
injunctive relief and specific performance in the event of any breach of the confidentiality
provisions of this Agreement. Such remedies shall not be deemed to be the exclusive remedies
for a breach of the confidentiality provisions of this Agreement, but shall be in addition to all
other remedies available at law or in equity.
5.16.8 Nothing herein should be construed as limiting either Party's rights with respect
to its own Proprietary lnformation or its obligations with respect to the other Party's Proprietary
lnformation under Section 222 of the Act.
5.16.9 Forecasts provided by either Party to the other Party shall be deemed
Confidential lnformation and the Parties may not distribute, disclose or reveal, in any form, this
material other than as allowed and described in subsections 5.16.9.1 and 5.16.9.2.
5.16.9.1 The Parties may disclose, on a need to know basis only, CLEC individual
forecasts and forecasting information disclosed by CenturyLink, to CenturyLink's legal
personnel in connection with their representation of CenturyLink in any dispute regarding
the quality or timeliness of the forecast as it relates to any reason for which CLEC
provided it to CenturyLink under this Agreement, as well as to CLEC's wholesale
account managers, wholesale LIS and Collocation product managers, network and
growth planning personnel responsible for preparing or responding to such forecasts or
forecasting information. ln no case shall retail marketing, sales or strategic planning
have access to this forecasting information. The Parties will inform all of the
aforementioned personnel with access to such Confidential lnformation, of its
confidential nature and will require personnel to execute a nondisclosure agreement
which states that, upon threat of termination, the aforementioned personnel may not
reveal or discuss such information with those not authorized to receive it except as
specifically authorized by law. Violations of these requirements shall subject the
personnel to disciplinary action up to and including termination of employment.
5.16.9.1.1 Upon the specific order of the Commission, CenturyLink may
provide the forecast information that CLEC has made available to CenturyLink
under this Agreement, provided that CenturyLink shall first initiate any
procedures necessary to protect the confidentiality and to prevent the public
release of the information pending any applicable Commission procedures and
further provided that CenturyLink provides such notice as the Commission directs
to CLEC involved, in order to allow it to prosecute such procedures to their
completion.
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5.16.9.2 The Parties shall maintain confidential forecasting information in secure
files and locations such that access to the forecasts is limited to the personnel
designated in subsection 5.16.9.1 above and such that no other personnel have
computer access to such information.
5.17 Survival
5.17.1 Any liabilities or obligations of a Party for acts or omissions prior to the
termination of this Agreement, and any obligation of a Party under the provisions regarding
indemnification, Confidential or Proprietary lnformation, limitations of liability, and any other
provisions of this Agreement which, by their terms, are contemplated to survive (or to be
performed after) termination of this Agreement, shall survive cancellation or termination hereof.
5.18 DisputeResolution
5.18.1 The Parties will attempt in good faith to resolve through negotiation any dispute,
claim or controversy arising out of, or relating to, this Agreement. Either Party may give written
notice to the other Party of any dispute not resolved in the normal course of business. Each
Party will within seven (7) Days after delivery of the written notice of dispute, designate a vice-
president level employee or a representative with authority to make commitments to review,
meet, and negotiate, in good faith, to resolve the dispute. The Parties intend that these
negotiations be conducted by non-lawyer, business representatives, and the locations, format,
frequency, duration, and conclusions of these discussions will be at the discretion of the
representatives. By mutual agreement, the representatives may use other procedures to assist
in these negotiations. The discussions and correspondence among the representatives for the
purposes of these negotiations will be treated as Confidential lnformation (Confidential
lnformation) developed for purposes of settlement, and will be exempt from discovery and
production, and not be admissible in any subsequent proceedings without the concurrence of
both Parties.
5.18.2 lf the designated representatives have not reached a resolution of the dispute
within fifteen (15) Days after the written notice (or such longer period as agreed to in writing by
the Parties), then either Party may seek an appropriate remedy via an action which may be
brought before the Commission, the FCC, or any court of competent jurisdiction.
5.18.3 Waiver of Jury Trial and Class Action. Each Party, to the extent permitted by
law, knowingly, voluntarily, and intentionally waives its right to a trial by jury and any right to
pursue any claim or action arising out of or relating to this Agreement on a class or consolidated
basis or in a representative capacity.
5.18.4 No cause of action, including disputes raised pursuant to Section 5.4.4,
regardless of the form, arising out of or relating to this Agreement, may be brought by either
Party more than two (2)years after the cause of action arises.
5.19 Gontrolling Law
5.19.1 This Agreement is offered by CenturyLink and accepted by CLEC in accordance
with applicable federal law and the state law of ldaho. lt shall be interpreted solely in
accordance with applicable federal law and the state law of ldaho.
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5.20 Responsibilityfor Environmental Gontamination
5.20.1 Neither Party shall be liable to the other for any costs whatsoever resulting from
the presence or release of any Environmental Hazard that either Party did not introduce to the
affected Work Location. Both Parties shall defend and hold harmless the other, its officers,
directors and employees from and against any losses, damages, claims, demands, suits,
liabilities, fines, penalties and expenses (including reasonable attorneys'fees) that arise out of
or result from (i) any Environmental Hazard that the lndemnifying Party, its contractors or agents
introduce to the Work Locations or (ii) the presence or release of any Environmental Hazard for
which the lndemnifying Party is responsible under Applicable Law.
5.20.2 ln the event any suspect materials within CenturyLink-owned, operated or leased
facilities are identified to be asbestos-containing, CLEC will ensure that to the extent any
activities which it undertakes in the facility disturb such suspect materials, such CLEC activities
will be in accordance with applicable local, state and federal environmental and health and
safety statutes and regulations. Except for abatement activities undertaken by CLEC or
equipment placement activities that result in the generation of asbestos-containing material,
CLEC does not have any responsibility for managing, nor is it the owner of, nor does it have any
liability for, or in connection with, any asbestos-containing material. CenturyLink agrees to
immediately notify CLEC if CenturyLink undertakes any asbestos control or asbestos abatement
activities that potentially could affect CLEC personnel, equipment or operations, including, but
not limited to, contamination of equipment.
5.21 Notices
5.21.1 Any notices required by or concerning this Agreement shall be in writing and
shall be sufficiently given if delivered personally, delivered by prepaid overnight express service,
or sent by certified mail, return receipt requested, or by email where specified in this Agreement
to CenturyLink and CLEC at the addresses shown below:
Qwest Corporation dba CenturyLink QC
Director Wholesale Contracts
930 15th Street 6th Floor
Denver, CO 80202
Email: [e-mail]
Phone: [phone]
With copy to CenturyLink at the address shown below:
CenturyLink Law Department
Associate General Counsel, lnterconnection
931 14th Street, 9th Floor
Denver, CO 80202
Email : Leoal. I ntercon nection@centurvli nk. com
Phone: [phone]
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and with a copy to CLEC at the address shown below:
Mr. Richard Chapkis
Deputy General Counsel
One Comcast Center, 55th Floor
Philadelphia, PA 19103
Phone: [phone]
Email: richard [e-mail]
Secondary Contact:
With a copy to:
Ms. Beth O'Donnell
Director, Reg ulatory Affairs
One Comcast Center, 55th Floor
Philadelphia, PA 19103
Phone: [phone]
Email : beth_o'[e-mail]
lf personal delivery is selected to give notice, a receipt acknowledging such delivery must be
obtained. Each Party shall inform the other of any change in the above contact Person and/or
address using the method of notice called for in this Section 5.21.
5.22 Responsibility of Each Party
5.22.1 Each Party is an independent contractor, and has and hereby retains the right to
exercise full control of and supervision over its own performance of its obligations under this
Agreement and retains full control over the employment, direction, compensation and discharge
of all employees assisting in the performance of such obligations. Each Party will be solely
responsible for all matters relating to payment of such employees, including compliance with
social security taxes, withholding taxes and all other regulations governing such matters. Each
Party will be solely responsible for proper handling, storage, transport and disposal at its own
expense of all (i) substances or materials that it or its contractors or agents bring to, create or
assume control over at Work Locations, and (ii) Waste resulting there from or otherwise
generated in connection with its or its contractors' or agents' activities at the Work Locations.
Subject to the limitations on liability and except as otherwise provided in this Agreement, each
Party shall be responsible for (i) its own acts and performance of all obligations imposed by
Applicable Law in connection with its activities, legal status and property, real or personal, and
(ii) the acts of its own Affiliates, employees, agents and contractors during the performance of
that Party's obligations hereunder.
5.23 No Third Party Beneficiaries
5.23.1 The provisions of this Agreement are for the benefit of the Parties and not for any
other Person. This Agreement will not provide any Person not a Party to this Agreement with
any remedy, claim, liability, reimbursement, claim of action, or other right in excess of those
existing by reference in this Agreement.
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5.24 lntentionally Left Blank
5.25 Publicity
5.25.1 Neither Party shall publish or use any publicity materials with respect to the
execution and delivery or existence of this Agreement without the prior written approval of the
other Party. Nothing in this section shall limit a Party's ability to issue public statements with
respect to regulatory or judicial proceedings.
5.26 Executed in Counterparts
5.26.1 This Agreement may be executed in any number of counterparts, each of which
shall be deemed an original; but such counterparts shall together constitute one and the same
instrument.
5.27 Compliance
5.27.1 Each Party shall comply with all applicable federal, state, and local laws, rules
and regulations applicable to its performance under this Agreement. Without limiting the
foregoing, CenturyLink and CLEC agree to keep and maintain in full force and effect all permits,
licenses, certificates, and other authorities needed to perform their respective obligations
hereunder.
5.28 Compliance with the Communications Assistance Law Enforcement Act of 1994
5.28.1 Each Party represents and warrants that any equipment, facilities or services
provided to the other Party under this Agreement comply with the CALEA. Each Party shall
indemnify and hold the other Party harmless from any and all penalties imposed upon the other
Party for such noncompliance and shall at the non-compliant Party's sole cost and expense,
modify or replace any equipment, facilities or services provided to the other Party under this
Agreement to ensure that such equipment, facilities and services fully comply with CALEA.
5.29 Cooperation
5.29.1 The Parties agree that this Agreement involves the provision of CenturyLink
services in ways such services were not previously available and the introduction of new
processes and procedures to provide and bill such services. Accordingly, the Parties agree to
work jointly and cooperatively in testing and implementing processes for pre-ordering, ordering,
maintenance, Provisioning and Billing and in reasonably resolving issues which result from such
implementation on a timely basis. Electronic processes and procedures are addressed in
Section 12 of this Agreement.
5.30 Amendments
5.30.1 Either Party may request an amendment to this Agreement at any time by
providing to the other Party in writing information about the desired amendment and proposed
language changes. lf the Parties have not reached agreement on the requested amendment
within sixty (60) Days after receipt of the request, either Party may pursue resolution of the
amendment through the Dispute Resolution provisions of this Agreement.
5.30.2 lntentionally Left Blank
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5.30.3 The provisions of this Agreement, including the provisions of this sentence, may
not be amended, modified or supplemented, and waivers or consents to departures from the
provisions of this Agreement may not be given without the written consent thereto by both
Parties' authorized representative. No waiver by any party of any default, misrepresentation, or
breach of warranty or covenant hereunder, whether intentional or not, will be deemed to extend
to any prior or subsequent default, misrepresentation, or breach of warranty or covenant
hereunder or affect in any way any rights arising by virtue of any prior or subsequent such
occurrence.
5.31 Entire Agreement
This Agreement (including the documents referred to herein and any amendments to the
Agreement) constitutes the full and entire understanding and agreement between the Parties
with regard to the subjects of this Agreement and supersedes any prior understandings,
agreements, or representations by or between the Parties, written or oral, to the extent they
relate in any way to the subjects of this Agreement.
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Resale
Section 6.0 - RESALE
Section 6 has been lntentionally Omitted
CLEC acknowledges that this Agreement does not provide any provisions for
Resale, and CLEC will not order any Resale service unless and until the Parties
have negotiated and executed a written amendment to this Agreement setting
forth terms, conditions and pricing governing such Resale service(s). To the
extent this Agreement makes any reference to Section 6 or to CenturyLink
provided "resale" services it shall contemplate and be subject to the requirement
for an amendment to this Agreement setting forth terms, conditions and pricing
governing such resale services. ln the event Resale services are ordered by
CLEG without first negotiating an amendment to this Agreement, CenturyLink
shal! have no obligation to accept such orders or to provide or continue providing
service pursuant to such orders, but any Resale services provided by CenturyLlnk
pursuant to such order(s) shall be subject to the then current Terms and
Conditions for Interconnection, Unbundled Network Elements, Anci!lary Services,
and Resale of Telecommunications Services in CenturyLink's standard template,
including any then current pricing in the standard CenturyLink Rate Sheet for
such products and services.
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Section 7.0 - INTERCONNEGTION:
7.1 lnterconnectionFacilityOptions
7.1.1 This Section describes the lnterconnection of CenturyLink's network and CLEC's
network for the purpose of exchanging Exchange Service (EAS/Local traffic), lntraLATA
LEC Toll, Transit Service, and Jointly Provided Switched Access traffic. lntercarrier
traffic exchange will be mutual and reciprocal and all traffic exchanged between the
Parties must be provisioned pursuant to this Agreement. A Party that has
interconnected or gained access under sections 251 (a) (1),251 (cX2), or 251 (c)(3) of
the Act, may offer information services through the same arrangement, so long as it is
offering Telecommunications Services through the same arrangement(s) as well.
Enhanced or information service providers (providers or "!nformation Services" as that
term is defined in 47 U.S.C. S 153 (20)) that do not also provide domestic or international
telecommunications are not Telecommunications Carriers as defined by the Act and thus
may not interconnect under this Agreement. CenturyLink will provide lnterconnection at
any Technically Feasible point within its network, including but not limited to, (i) the Line
Side of a local Switch (i.e., local switching); (ii) the Trunk Side of a local Switch, (iii) the
trunk connection points for a Tandem Switch, (iv) Central Office Cross Connection
points, (v) points of access to Unbundled Network Elements. Section 9 of this
Agreement describes lnterconnection at points (i), (iv), and (v), although some aspects
of these lnterconnection points are described in Section 7. "lnterconnection" is as
described in the Act and refers, in this Section of the Agreement, to the connection
between networks for the purpose of transmission and routing of Telephone Exchange
Service traffic and lntraLATA LEC Toll traffic at points (ii) and (iii) described above.
lnterconnection, which CenturyLink currently names "Local lnterconnection Service"
(LlS), is provided for the purpose of connecting End Office Switches to End Office
Switches or End Office Switches to local or Access Tandem Switches for the exchange
of Exchange Service (EAS/Local traffic); or End Office Switches to Access Tandem
Switches for the exchange of lntraLATA LEC Toll or Jointly Provided Switched Access
traffic. New or continued CenturyLink local Tandem Switch to CenturyLink Access
Tandem Switch and CenturyLink Access Tandem Switch to CenturyLink Access
Tandem Switch connections are not required where CenturyLink can demonstrate that
such connections present a risk of Switch exhaust and that CenturyLink does not make
similar use of its network to transport the local calls of its own, or any Affiliate's, or any
other Carrie/s End User customers.
7.1.1.1 CenturyLink will provide to CLEC lnterconnection at least equal in quality
to that provided to itself, to any subsidiary, Affiliate, or any other party to which it
provides lnterconnection. Notwithstanding specific language in other sections of this
Agreement, all provisions of this Agreement regarding lnterconnection are subject to this
requirement. CenturyLink will provide lnterconnection under rates, terms and conditions
that are just, reasonable and non-discriminatory. ln addition, CenturyLink shall comply
with all state wholesale and retail service quality requirements.
7.1.2 Methods of lnterconnection
The Parties will negotiate the facilities arrangement used to interconnect their respective
networks. CLEC shall establish at least one (1) physical Point of lnterconnection in CenturyLink
territory in each LATA in which CLEC has local End User customers. CLEC represents and
warrants that it is serving End User customers physically located within each local calling area
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for which it wished to exchange traffic within CenturyLink territory. The Parties shall establish,
through negotiations, at least one(1) of the following lnterconnection arrangements, at any
Technically Feasible point, and as explained further in the subsections below: (1) a DS1 or DS3
CenturyLink-provided facility; (2) Collocation; (3) negotiated Mid-Span Meet POI facilities;
(4) facility leased from a third party, (5) CLEC constructed facility or (6) other Technically
Feasible methods of lnterconnection via the Bona Fide Request (BFR) process unless a
particular arrangement has been previously provided to a third party, or is offered by
CenturyLink as a product.
7.1.2.1 CenturyLink-provided Facility. lnterconnection may be accomplished
through the provision of a DS1 or DS3 Local lnterconnection Service (LlS) Entrance
Facility of CLEC's determination. A Local lnterconnection Service (LlS) Entrance Facility
extends from the CenturyLink Serving Wire Center to CLEC's Switch location or any
Technically Feasible POI chosen by CLEC. CenturyLink-provided LIS Entrance
Facilities may not extend beyond the area served by the CenturyLink Serving Wire
Center. The rates for CenturyLink-provided LIS Entrance Facilities are provided in
Exhibit A. CenturyLink's private line transport service is available as an alternative to
CenturyLink-provided LIS Entrance Facilities, when CLEC uses such private line
transport service for multiple services. LIS Entrance Facilities may not be used for
lnterconnection with Unbundled Network Elements.
7.1.2.2 Collocation. lnterconnection may be accomplished through Collocation
arrangements offered by CenturyLink. The terms and conditions under which
Collocation will be available to CLEC (including any shared Collocation arrangement)
shall be specified in an amendment to this Agreement which shall be mutually
negotiated by the Parties and set forth as a replacement for Section B of this Agreement.
7.1.2.2.1 Subject to the requirement for an amendment, as stated in
7.1.2.2., Expanded lnterconnection Channel Termination (EICT) provides the
communication path that actually connects the physical space or in the case of
virtual collocation, the designated equipment to CenturyLink's direct trunked
transport and must be ordered to provision LIS to a collocation.
7.1.2.3 Mid-Span Meet POl. A Mid-Span Meet POI is a negotiated Point of
lnterface, limited to the lnterconnection of facilities between the CenturyLink Serving
Wire Center location and the location of the CLEC switch or other equipment located
within the area served by the CenturyLink Serving Wire Center. The actual physical
Point of lnterface and facilities used will be subject to negotiations between the Parties.
Each Party will be responsible for its portion of the build to the Mid-Span Meet POl. The
Mid-Span Meet POI will be used exclusively as an lnterconnection facility and cannot be
used for other purposes such as Unbundled Network Elements or Access Services.
7.1.2.4 Facility Leased From a Third Party. CLEC may use a facility leased from
a third party to reach a Collocation arrangement (including any shared Collocation
arrangement) established pursuant to 7.1.2.2 above, including any necessary
amendment to this Agreement, or using a CFA of a special access facility leased by the
third party from CenturyLink
7.1.2.5 CLEC Constructed facility. A CLEC constructed facility is subject to the
Bona Fide Request (BFR) process unless the facility (ii) is between the CLEC switch anda Collocation arrangement established pursuant to 7.1.2.2 above, including any
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necessary amendment, or (ii) a particular CLEC constructed facility arrangement has
been previously provided to a third party, or is offered by CenturyLink as a product. A
CLEC constructed facility refers to a facility that is owned by CLEC and which has been
constructed by or under the direction of CLEC (e.g. by agents or contractors)
7.1.2.6 CLEC is responsible for provisioning its lnterconnection facilities to
interface into CenturyLink's Tandem or End Offices at the DS1 level, including switch
port and any muxing necessary for such purposes.
7.1.2.5 CenturyLink agrees to provide local lnterconnection trunk diversity to the
same extent it does so in CenturyLink's local network.
7.2
7.2.1
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Description
7.2.1.1 This Section 7.2 addresses the exchange of traffic between CLEC's
network and CenturyLink's network. Where either Party interconnects and delivers
traffic to the other from third parties, each Party shall bill such third parties the
appropriate charges pursuant to its respective Tariffs or contractual offerings for such
third party terminations. Unless otherwise agreed to by the Parties, via an amendment
to this Agreement, the Parties will directly exchange traffic between their respective
networks without the use of third party transit providers provided that CenturyLink does
not have any End Offices subtending the tandem switch of a third-party.
7.2.1.2 The traffic types to be exchanged under this Agreement include
7.2.1.2.1 EAS/local Exchange Service (EAS/Local) traffic as defined in
this Agreement.
7.2.1.2.2 lntraLATA LEC Toll traffic as defined in this Agreement.
7.2.1.2.3 Jointly Provided Switched Access traffic as described in Section
7.5.'1. Jointly Provided Switched Access is associated with Meet-Point Billing.
7.2.1.2.4 For purposes of the Agreement, Transit Service does not
include traffic carried by lnterexchange Carriers. That traffic is defined as Jointly
Provided Switched Access. Transit Service is provided by CenturyLink, as a
local and Access Tandem Switch provider, to CLEC to enable the completion of
calls originated by or terminated to end users of another Telecommunications
Carrier which is connected to CenturyLink's Switches.
7.2.1.2.5 Traffic having special Billing or trunking requirements includes,
but is not limited to, the following:
a) Directory Assistance;
b) 9111E911;
c) Operator Busy Line Verify/Busy Line lnterrupt;
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d) Toll Free Services; and
e) ISP-Bound traffic.
7.2.1.3 Local Vo|P-PSTN Traffic and Toll Vo|P-PSTN Traffic may be exchanged
under this Agreement.
7.2.1.3.1 Switched Access Traffic, including but not limited to lnterLATA
Traffic, other than Toll VoIP-PSTN Traffic or Jointly Provided Switched Access
Traffic, may not be exchanged under this Agreement. ln the event CLEC routes
lnterLATA Traffic to CenturyLink in violation of this section, CenturyLink shall be
entitled to seek injunctive relief and to recover damages, including without
limitation, compensation for such traffic at the rate that is then applicable to such
access traffic.
7.2.2 Terms and Conditions
7.2.2.1 Transport and Termination of Exchange Service (EAS/Local) Traffic
7.2.2.1.1 Exchange Service (EAS/Local) traffic will be terminated as Local
lnterconnection Service (LlS).
7.2.2.1.2 As negotiated between the Parties, the transport of Exchange
Service (EAS/Local) traffic may occur in several ways:
7.2.2.1.2.1 One-way or two-way trunk groups may be established.
However, if either Party elects to provision its own one-way trunks for
delivery of Exchange Service (EAS/Local) traffic to be terminated on the
other Party's network, the ordering Party will provision its own one-way
trunks. The Party ordering one-way trunks will choose the POI location
for such one-way trunks.
7.2.2.1.2.2 CLEC may purchase transport services from CenturyLink
or from a third party, including a third party that has leased the private line
transport service facility from CenturyLink. Such transport provides a
facility for the LIS trunk to be provisioned in order to deliver the originating
Party's Exchange Service EAS/Local traffic to the terminating Party's End
Office Switch or Tandem Switch for call termination. Transport may be
purchased from CenturyLink as Tandem Switch routed (i.e., tandem
switching, tandem transmission and direct trunked transport) or direct
routed (i.e., direct trunked transport). This Section is not intended to alter
either Party's obligation under Section 251(a) of the Act or limit any other
methods for interconnection under Section 7.1.2.
7.2.2.1.3 When either Party utilizes the other Party's Tandem Switch for
the exchange of local traffic, where there is a DS1's worth of traffic (512 CCS)
between the originating Party's End Office Switch delivered to the other Party's
Tandem Switch for delivery to one (1) of the other Party's End Office Switches,
the originating Party will order a direct trunk group to the other Party's End Office
Switch. To the extent that CLEC has established a Collocation arrangement at a
CenturyLink End Office Switch location, and has available capacity, CLEC may,
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at its sole option, provide two-way direct trunk facilities from that End Office
Switch to CLEC's Switch.
7.2.2.1.4 LIS ordered to a Tandem Switch will be provided as direct
trunked transport between the Serving Wire Center of CLEC's POI and the
Tandem Switch. Tandem transmission rates, as specified in Exhibit A of this
Agreement, will apply to the transport provided from the Tandem Switch to
CenturyLink's End Office Switch.
7.2.2.1.5 lf direct trunked transport is greater than fifty (50) miles in
length, and existing facilities are not available in either Party's network, and the
Parties have not been able to resolve the issue through Mid-Span Meet
arrangements, and the Parties cannot agree as to which Party will provide the
facility, the Parties may bring the matter before the Commission for resolution on
an lndividual Case Basis.
7.2.2.1.6 Regardless of the number of Location Routing Numbers (LRNs)
used by CLEC in a LATA, CenturyLink will route traffic destined for CLEC's
End User customers via direct trunking where direct trunking has been
established. ln the event that direct trunking has not been established, such
traffic shall be routed via a CenturyLink Tandem Switch.
7.2.2.2 lntraLATA LEC Toll Traffic
7.2.2.2.1 lf CLEC does not provision two-way trunks, CenturyLink may
elect to provision its own one-way trunks for delivery of lntraLATA LEC Toll traffic
to be terminated on the CLEC's network, in which event CenturyLink will choose
the POI location from the CLEC's available POls in the LATA. CLEC's
lntraLATA LEC Toll traffic shall be delivered to CenturyLink at the Access
Tandem Switch or via separate trunks to CenturyLink's End Office Switch(es), as
designated by CLEC.
7.2.2.2.2 The rates and charges applicable to the completion of
lntraLATA LEC Toll Traffic are set forth in each Party's state access Tariff.
7.2.2.3 Transit Traffic
7.2.2.3.1 CenturyLink will accept traffic originated by CLEC's network
and/or its end use(s) for termination to other Telecommunications Carrier's
network and/or its end users that is connected to CenturyLink's Switch.
CenturyLink will also terminate traffic from these other Telecommunications
Carriers' network and/or its end users to CLEC's network and/or its end users.
For purposes of the Agreement, transit traffic does not include traffic carried by
lnterexchange Carriers. That traffic is defined as Jointly Provided Switched
Access.
7.2.2.3.2 The Parties involved in transporting transit traffic will deliver calls
to each involved network with CCS/SS7 protocol and the appropriate ISUP/TCAP
messages to facilitate full lnteroperability and Billing functions.
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7.2.2.3.3 The originating company is responsible for payment of
appropriate rates to the transit company and to the terminating company. ln the
event one Party originates traffic that transits the second Party's network to reach
a third party Telecommunications Carrier the originating Party will indemnify,
defend and hold harmless the second Party against any and all charges levied by
such third party Telecommunications Carrier, including any termination charges
related to such traffic and any attorneys' fees and expenses. ln the case of
lntraLATA LEC Toll traffic where CenturyLink is the designated lntraLATA Toll
provider for existing LECs, CenturyLink will be responsible for payment of
appropriate usage rates.
7.2.2.3.4 When CenturyLink receives an unqueried call from CLEC to a
telephone number that has been ported to another local services provider, the
transit rate will apply in addition to any query rates.
7.2.2.3.5 ln the case of a transit call that terminates in the Local Calling
Area but in a different state than the call originated, and the CLEC does not have
an agreement with CenturyLink in the state where the transit call terminated,
CLEC must execute an agreement for that state if it is a state served by
CenturyLink. ln the absence of a second agreement, the transit rate in Exhibit A
of this Agreement will be billed to the CLEC.
7.2.2.4 Jointly Provided Switched Access. The Parties will use industry
standards and routing based on the LERG to handle the Provisioning and Billing of
Jointly Provided Switched Access (MECAB, MECOD, and the Parties' FCC and state
access Tariffs). Each Party will bill the IXC the appropriate portion of its Switched
Access rates. CenturyLink will also provide the one-time notification to CLEC of the
billing name, billing address and Carrier identification codes of the lXCs subtending any
Access Tandem Switches to which CLEC directly connects. This type of traffic is
discussed separately in this Section.
7.2.2.5 Standards.
7.2.2.5.1 lnterface Code Availability. Supervisory signaling specifications,
and the applicable network channel interface codes for LIS trunks can be found
in the CenturyLink Technical Publication for Local lnterconnection Service 77398.
7.2.2.6 Signaling Options
7.2.2.6.1 SS7 Out-of-Band Signaling. SS7 Out-of-Band Signaling must
be requested on orders for LIS trunks. Common Channel Signaling Access
Capability Service may be obtained under CenturyLink lntrastate and/or FCC
Access Tariffs or from a third party signaling provider. Each of the Parties,
CenturyLink and CLEC, will provide for lnterconnection of their signaling network
for the mutual exchange of signaling information in accordance with the industry
standards as described in Telcordia documents, including but not limited to GR-
905 CORE, GR-954 CORE, GR-394 CORE and CenturyLink Technical
Publication 77342.
7.2.2.6.2 Clear Channel Capability. Clear Channel Capability (6aCCC)
permits 24 DS0-64 Kbps services or 1.536 Mbps of information on the 1.544
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Mbps/s line rate. 64CCC is available for LIS trunks equipped with SS7 Out-of-
Band Signaling. 64CCC must be requested on the order for new LIS trunks.
CenturyLink will provide CLEC with a listing of CenturyLink Switches fully
capable of routing 64CCC traffic through the CenturyLink web site:
http://www.centurylink.com/disclosures. Where available to CenturyLink,
CenturyLink will provide CLEC with the same 64CCC on an alternate route or if
necessary via an overlay network.
7.2.2.7 Measurement of terminating Local lnterconnection Service (LlS) minutes
begins when the terminating LIS entry Switch receives answer supervision from the
called customer's End Office Switch indicating the called customer has answered. The
measurement of terminating call usage over LIS trunks ends when the terminating LIS
entry Switch receives disconnect supervision from either the called customer's End
Office Switch, indicating the called customer has disconnected, or CLEC's Point of
lnterconnection, whichever is recognized first by the entry Switch. This is commonly
referred to as "conversation time." The Parties will only charge for actual minutes of use
and/or fractions thereof of completed calls, Minutes of use are aggregated at the end of
the Billing cycle by End Office Switch and rounded to the nearest whole minute.
7.2.2.8 LIS Forecasting
7.2.2.8.1 Both CLEC and CenturyLink shall work in good faith to define a
mutually agreed upon, but non-binding, forecast of LIS trunking.
7.2.2.8.2 Both Parties shall participate in semi-annual joint planning
meetings to establish trunk design and Provisioning requirements, upon request
of either Party. The Parties agree to provide mutual trunk forecast information to
ensure End User customer call completion between the Parties' networks. Such
forecasts shall be for LIS trunking that impacts the Switch capacity and facilities
of each Party. CenturyLink shall provide CLEC trunk group specific projections
to CLEC on or before the date of the joint planning meeting.
7.2.2.8.3 Switch capacity growth requiring the addition of new switching
modules may require six (6) months for ordering and installation. To align with
the timeframe needed to provide for the requested facilities, including
engineering, ordering, installation and make ready activities, for capacity growth
CenturyLink will utilize CLEC's semi-annual forecasts and near-term demand
submitted on Unforecast Demand Notification Forms to ensure availability of
Switch capacity.
7.2.2.8.4 The forecast will identify trunking requirements for a two (2) year
period and are based on the information available to each Party at the time the
forecasts are prepared. Unforecasted trunk demands, if any, by one Party will be
accommodated by the other Party as soon as practicable based on facility
availability.
7.2.2.8.5 Both Parties will follow the forecasting and Provisioning
requirements of this Agreement for the appropriate sizing of trunks, and use of
direct End Office Switch versus Tandem Switch routing. See Section 7.2.2.1 .3.
7.2.2.8.6 lntentionally Left Blank
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7.2.2.8.7 Joint planning meetings will be used to bring clarity to the
forecasting process. Each Party will provide adequate information associated
with the CenturyLink LIS Trunk Forecast Forms in addition to its forecasts.
During the joint planning meetings, both Parties shall provide information on
major network projects anticipated for the following year that may impact the
other Party's forecast or lnterconnection requirements. No later than two (2)
weeks prior to the joint planning meetings, the Parties shall exchange information
to facilitate the planning process. CenturyLink shall provide CLEC a report
reflecting then current spare capacity at each CenturyLink Switch that may
impact the lnterconnection traffic. CenturyLink shall also provide a report
reflecting then current blocking of local direct and alternate final trunk groups,
lnterconnection and non-lnterconnection alike. CLEC will be provided
lnterconnection trunk group data on its own trunks. CenturyLink shall also
provide a report reflecting Tandem Switch routed lnterconnection trunking that
has exceeded 512BHCCS. The information is Proprietary, provided under non-
disclosure and is to be used solely for lnterconnection network planning.
7.2.2.8.8 ln addition to the above information, CLEC shall provide
a) Completed CenturyLink LIS Trunk Forecast Forms; and
b) Any planned use of an alternate Tandem Switch provider.
7.2.2.8.9 ln addition to the above information, the following information
will be available through the Local Exchange Routing Guide. The LERG is
available through Telcordia.
a) CenturyLink Tandem Switches and CenturyLink End Office
Switches;
b) CLLI codes;
c) Switch type
CenturyLink will notify CLEC of the anticipation of a new local Tandem Switch in
accordance with the FCC rules on network changes.
7.2.2.8.10 CenturyLink network disclosure of deployment information for
specific technical capabilities (e.9., ISDN deployment, 64 CCC, etc.) shall be
provided on CenturyLink's web site, http://www.centurylink.com/disclosures.
7.2.2.8.11 When appropriate, the Parties will notify one another of the need
to take action and place orders in accordance with the forecasted trunk
requirements. A Party shall respond to the request within ten (10) business days
of receipt. CenturyLink will use the Trunk Group Servicing Request (TGSR)
process for any notifications that it sends to CLEC for such purposes.
7.2.2.8.12 The following terms shall apply to the forecasting process
7.2.2.8.12.1 CLEC forecasts may be provided to CenturyLink as
detailed in CenturyLink's Trunk Forecast Form;
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7.2.2.8.12.2 CLEC forecasts provided to CenturyLink,
information provided by CLEC to CenturyLink outside of the normal
forecasting process to modify the forecast, and forecasting information
disclosed by CenturyLink to CLEC shall be deemed Confidential
lnformation and the Parties may not distribute, disclose or reveal, in any
form, this material other than as allowed and described in subsections
5.16.9.1 and 5.16.9.2.
7.2.2.8.13 To the extent that CLEC's historical trunking underutilization is
such that it restricts CenturyLink from provisioning trunking to itself or other
carriers without CenturyLink augmenting its switch for additional trunking
capacity, CenturyLink reserves the right to reclaim the facilities for the purpose of
providing capacity to itself or other carriers. CenturyLink shall not leave the
CLEC-assigned trunk group with less than twenty five percent (25o/o) excess
capacity. Ancillary trunk groups are excluded from this treatment.
7.2.2.8.14 lntentionallyLeftBlank
7.2.2.8.15 Each Party shall provide a specified point of contact for
planning, forecasting and trunk servicing purposes.
7.2.2.8.16 lnterconnection facilities provided on a route that involves
extraordinary circumstances may be subject to the Construction Charges, as
detailed in Section 19 of this Agreement. When CenturyLink claims extraordinary
circumstances exist, it must apply to the Commission for approval of such
charges by showing that CLEC alone is the sole cause of such construction.
CenturyLink shall initiate such proceeding within ten (10) Days of notifying CLEC
in writing that it will not construct the requested facilities, or within ten (10) Days
of notice from CLEC in writing that CenturyLink must either commence
construction of the facilities or initiate such proceeding with the Commission. ln
this proceeding, CenturyLink shall not object to using the most expeditious
procedure available under state law, rule or regulation. CenturyLink shall be
relieved of its obligation of constructing such facilities during the pendency of the
proceeding before the Commission. lf the Commission approves such charges,
CenturyLink and CLEC will share costs in proportion to each Party's use of the
overall capacity of the route involved. CenturyLink and CLEC may also choose
to work in good faith to identify and locate alternative routes that can be used to
accommodate CLEC forecasted build. Extraordinary circumstances include, but
are not limited to, natural obstructions such as lakes, rivers, or steep terrain, and
legal obstructions such as governmental, federal, Native American or private
rights of way. The standard CenturyLink forecast period of six (6) months may
not apply under these circumstances. Construction Charges shall not apply in
the event that construction is an augment of an existing route.
7.2.2.9 Trunking Requirements
7.2.2.9.1 The Parties will provide designed lnterconnection facilities that
meet the same technical criteria and service standards, such as probability of
blocking in peak hours and transmission standards, in accordance with current
industry standards.
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7.2.2.9.1.1 CenturyLink shall provide monthly reports to CLEC on all
lnterconnection trunk groups and quarterly reports on all interoffice trunk
groups carrying EAS/Local traffic between CenturyLink Tandem Switches
and CenturyLink End Office Switches. The reports will contain busy hour
traffic data, including but not limited to, overflow and the number of trunks
in each trunk group.
7.2.2.9.2 lntentionally Left Blank.
7.2.2.9.3 Separate trunk groups may be established based on Billing,
signaling, and network requirements. The following is the current list of traffic
types that require separate trunk groups, unless specifically otherwise stated in
this Agreement.
a) Directory Assistance trunks (where the Switch type requires
separation from operator services trunks);
b) 9111E911 trunks;
c) Operator services trunks (where the Switch type requires
separation from Directory Assistance trunks);
d) Mass calling trunks, if applicable
7.2.2.9.3.1 Exchange Service (EAS/Local), ISP-Bound Traffic,
lntraLATA LEC Toll, and Jointly Provided Switched Access may be
combined in a single LIS trunk group at access tandems as appropriate
per Section 7.2.2.9.6. Jointly Provided Switched Access may, upon
request, be routed on a separate LIS trunk group with all other traffic
combined on the other trunk group at access tandems as appropriate per
Section 7.2.2.9.6.
7.2.2.9.4 Trunks will be ordered in increments of DS1 for exchange of
EAS/Local, and lntraLATA Toll/Jointly Provided Switched Access traffic.
Directory Assistance, 9111E911, operator Busy Line lnterrupt and Busy Line
Verify trunks may be ordered in DSO.
7.2.2.9.5 The Parties will provide Common Channel Signaling (CCS) to
one another in conjunction with all trunk circuits, except as provided below.
a) The Parties will provision all trunking using SS7/CCS
capabilities. Exceptions to this arrangement would be limited to operator
services trunking, Directory Assistance trunking and 911 trunking.
b) When the Parties interconnect via CCS for Jointly Provided
Switched Access Service, the Tandem Switch provider will provide
MF/CCS interworking as required for lnterconnection with lnterexchange
Carriers who use MF signaling.
7.2.2.9.6 CLEC may interconnect at either the CenturyLink local Tandem
Switch or the CenturyLink Access Tandem Switch for the delivery of local
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exchange traffic. When CLEC is interconnected at the Access Tandem Switch
and where there would be a DS1 volume of local traffic, as measured at the busy
hour, for three consecutive months, between CLEC's Switch and those
CenturyLink End Office Switches subtending a CenturyLink localTandem Switch,
CLEC will order a direct trunk group to the CenturyLink local Tandem Switch.
7.2.2.9.6.1 CenturyLink will allow lnterconnection for the
exchange of local traffic at CenturyLink's Access Tandem Switch without
requiring lnterconnection at the local Tandem Switch, at least in those
circumstances when traffic volumes do not justify direct connection to the
local Tandem Switch; and regardless of whether capacity at the Access
Tandem Switch is exhausted or forecasted to exhaust.
7.2.2.9.7 To the extent CenturyLink is using a specific End Office Switchto deliver limited Tandem Switch functionality to itself, a wireless service
provider, another CLEC, or another ILEC, it will arrange the same trunking for
CLEC.
7.2.2.9.8 Alternate Traffic Routing. lf CLEC has a LIS arrangement which
provides two (2) paths to a CenturyLink End Office Switch (one (1) route via a
Tandem Switch and one (1) direct route), CLEC may elect to utilize alternate
traffic routing. CLEC traffic will be offered first to the direct trunk group (also
referred to as the "primary high" route) and then overflow to the Tandem Switch
group (also referred to as the "alternate final" route) for completion to
CenturyLink End Office Switches.
7.2.2.9.9 Host-Remote. When a CenturyLink Wire Center is served by a
Remote Switch, CLEC may deliver traffic to the host Central Office or to the
Tandem Switch. CLEC may not directly trunk to a Remote Switch.
7.2.2.10 Testing
7.2.2.10.1 Acceptance Testing. At the time of installation of a LIS trunk
group, and at no additional charge, acceptance tests will be performed to ensure
that the service is operational and meets the applicable technical parameters.
7.2.2.10.2 Testing Capabilities
7.2.2.10.2.1 LIS Acceptance Testing is provided where
equipment is available, with the following test lines: seven-digit access to
balance (100 type), milliwatt (102 type), nonsynchronous or synchronous,
automatic transmission measuring (105 type), data transmission (107
type), loop-around, short circuit, open circuit, and non-inverting digital
loop-back (108 type), and such other acceptance testing that may be
needed to ensure that the service is operational and meets the applicable
technical parameters.
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7.2.2.10.2.2 ln addition to LIS acceptance testing, other tests are
available (e.9., additional cooperative acceptance testing, automatic
scheduled testing, cooperative scheduled testing, manual scheduled
testing, and non-scheduled testing). Charges for such testing are
identified in Section 7.3.5.
7.2.2.10.3 Repair Testing. At the time of repair of a LIS trunk group, at no
additional charge, tests will be performed to ensure that the service is operational
and meets the applicable technical parameters.
7.2.2.11 Mileage Measurement. Where required, the mileage measurement for
LIS rate elements is determined in the same manner as the mileage measurement for
V&H methodology as outlined in NECA Tariff No. 4.
7.3 IntercarrierCompensation
7.3.1 lnterconnection Facility Options
The lntercarrier Compensation provisions of this Agreement shall apply to the exchange of
Exchange Service (EAS/Local) traffic between CLEC's network and CenturyLink's network.
Where either Party acts as an lntraLATA Toll provider, each Party shall bill the other the
appropriate charges pursuant to its respective tariff or price lists. Where either Party
interconnects and delivers traffic to the other from third parties, each Party shall bill such third
parties the appropriate charges pursuant to its respective tariffs, price lists or contractual
offerings for such third party terminations. Absent a separately negotiated agreement to the
contrary, the Parties will directly exchange traffic between their respective networks without the
use of third party transit providers.
7.3.1.1 LIS Entrance Facilities
7 .3.1.1.1 Recurring and nonrecurring rates for LIS Entrance Facilities are
specified in Exhibit A and will apply for those DS1 or DS3 facilities dedicated to
use as LlS.
7.3.1.1.2 lf CLEC chooses to provision LIS facilities over an existing
facility purchased as private line transport service from the CenturyLink state or
FCC access Tariffs, the rates from those Tariffs will apply.
7.3.1.1.3 lf the Parties elect to establish LIS two-way trunks, for reciprocal
exchange of Exchange Service (EAS/Local) traffic, the cost of the LIS two-way
facilities shall be shared among the Parties by reducing the two-way Local
lnterconnection Service (LlS) Entrance Facility (EF) rate element charges as
follows:
7.3.1.1.3.1 The provider of the two-way Local lnterconnection
Service (LlS) Entrance Facility (EF) will initially share the cost of the LIS
two-way EF by assuming an initial relative use factor (RUF) of fifty
percent (50%) for a minimum of one (1) quarter if the Parties have not
exchanged LIS traffic previously. The nominal charge to the other Party
for the use of the EF, as described in Exhibit A, shall be reduced by this
initial relative use factor. Payments by the other Party will be according to
this initial relative use factor for a minimum of one (1 ) quarter. The initial
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relative use factor will continue for both bill reduction and payments until
the Parties agree to a new factor, based upon actual minutes of use data
for non-lSP-Bound traffic to substantiate a change in that factor. For
purposes of determining the relative use factor, the terminating carrier is
responsible for ISP-Bound traffic and the Party that provides a VNXX
Service shall be responsible for any VNXX Traffic facilitated by such
VNXX Service. . lf either Party demonstrates with traffic data that actual
minutes of use during the previous quarter justifies a new relative use
factor, that Party will send a notice to the other Party. The new factor will
be calculated based upon Exhibit H. Once the Parties finalize a new
factor, bill reductions and payments will apply going fonruard from the date
the original notice was sent. ISP-Bound traffic or traffic delivered to
Enhanced Service providers is interstate in nature.
7.3.1.2 Collocation
7.3.1.2.1 The terms and conditions under which Collocation will be
available to CLEC (including any shared Collocation arrangement) shall be
specified in an amendment to this Agreement which shall be mutually negotiated
by the Parties and set forth as a replacement for Section 8 of this Agreement.
7.3.2 Direct Trunked Transport
7.3.2.1 Either Party may elect to purchase direct trunked transport from the other
Party.
7.3.2.1.1 Direct trunked transport (DTT) is available between the Serving
Wire Center of the POI and the terminating and/or transiting Party's Tandem
Switch or End Office Switches. The applicable rates are described in Exhibit A.
DTT facilities are provided as dedicated DS3, DS1 or DSO facilities.
7.3.2.1.2 When DTT is provided to a local or Access Tandem Switch for
Exchange Service (EASiLocal) traffic, or to an Access Tandem Switch for
lntraLATA LEC Toll, or Jointly Provided Switched Access traffic, the applicable
DTT rate elements apply between the Serving Wire Center and the Tandem
Switch. Additional rate elements for delivery of traffic to the terminating End
Office Switch are tandem switching and tandem transmission. These rates are
described below.
7.3.2.1.3 Mileage shall be measured for DTT based on V&H coordinates
between the Serving Wire Center and the local/Access Tandem Switch or End
Office Switch.
7.3.2.1.4 Fixed Charges per DS0, DS1 or DS3 and per mile charges are
defined for DTT in Exhibit A of this Agreement.
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7.3.2.2 lf the Parties elect to establish LIS two-way DTT trunks, for reciprocal
exchange of Exchange Service (EAS/Local) traffic, the cost of the LIS two-way DTT
facilities shall be shared among the Parties by reducing the LIS two-way DTT rate
element charges as follows:
7.3.2.2.1 The provider of the LIS two-way DTT facility will initially share
the cost of the LIS two-way DTT facility by assuming an initial relative use factor
of fifty percent (50%) for a minimum of one (1) quarter if the Parties have not
exchanged LIS traffic previously. The nominal charge to the other Party for the
use of the DTT facility, as described in Exhibit A, shall be reduced by this initial
relative use factor. Payments by the other Party will be according to this initial
relative use factor for a minimum of one (1) quarter. The initial relative use factor
will continue for both bill reduction and payments untilthe Parties agree to a new
factor, based upon actual minutes of use data for non-lSP-Bound traffic to
substantiate a change in that factor. For purposes of determining the relative use
factor, the terminating carrier is responsible for ISP-Bound traffic and the Party
that provides a VNXX Service shall be responsible for any VNXX Traffic
facilitated by such VNXX Service. lf either Party demonstrates with traffic data
that actual minutes of use during the previous quarter justifies a new relative use
factor, that Party will send a notice to the other Party. The new factor will be
calculated based upon Exhibit H. Once the Parties finalize a new factor, bill
reductions and payments will apply going fonruard from the date the original
notice was sent. ISP-Bound traffic is interstate in nature.
7.3.2.3 Multiplexing options (DS1/DS3 MUX or DSO/DS1 MUX) are available at
the rates specified in Exhibit A.
7.3.3 Trunk Nonrecurring charges
7.3.3.1 lnstallation nonrecurring charges may be assessed by the provider for
each LIS trunk ordered. The rates are specified in Exhibit A.
7.3.3.2 Nonrecurring charges for rearrangement may be assessed by the
provider for each LIS trunk rearrangement ordered, at one-halt (112) the rates specified
in Exhibit A.
7.3.4 Exchange Service (EAS/Local) Traffic
7.3.4.1 End Office Switch CallTermination
7.3.4.1.1 End office call terminating compensation will be on a bill and
keep basis, with no compensation exchanged between the Parties.
7.3.4.1.2 lntentionally Left Blank
7.3.4.1.3 lntentionallyLeftBlank
7.3.4.1.4 Neither Party shall be responsible to the other for call
termination charges associated with third party traffic that transits such Party's
network.
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7.3.4.2 Tandem Switched Transport
7.3.4.2.1 Tandem switching compensation will be on a bill and keep
basis, with no compensation exchanged between the Parties.
7.3.4.2.2 lntentionally Left Blank.
7.3.4.2.3 lntentionally Left Blank
7.3.4.2.4 When CenturyLink receives an unqueried call from CLEC to a
number that has been ported to another Switch within the EAS/Local Calling
Area, and CenturyLink performs the query, charges will apply for the FCC
approved default query per Section 10.
7.3.4.2.4.1 To determine the responsible originating Carrier of
unqueried calls for purposes of identification of the Carrier to bill LNP
query charges, CenturyLink and CLEC are required to utilize the Number
Portability Administration Center (NPAC) database, or another database
that is supported by OBF.
7.3.4.3 lntentionally Left Blank.
7.3.4.4 lntentionally Left Blank.
7.3.4.5 The Parties will not pay terminating compensation on traffic, including
ISP-Bound traffic, when the traffic does not originate and terminate within the same
CenturyLink Local Calling Area, regardless of the calling and called NPA-NXXs and,
specifically, regardless whether an End User customer is assigned an NPA-NXX
associated with a rate center that is different from the rate center where the End User
customer is physically located (also known as "VNXX Traffic"). CenturyLink's agreement
to the terms in this paragraph is without waiver or prejudice to CenturyLink's position that
it has never agreed to exchange VNXX traffic with CLEC. VNXX Traffic is not EASiLocal
Traffic for purposes of intercarrier compensation and a Party providing a VNXX Service
is not entitled to TELRIC rates for transport facilities to the extent they are used for
routing such VNXX Traffic. On or after the Effective Date of the Agreement, neither Party
shall provide VNXX Services unless the Party providing such VNXX Service first
provides thirty (30) Days advance written notice to the other Party during which time, the
Parties agree to negotiate percentage factors to reflect the amount of traffic that will be
presumed to be originating or terminating VN)fi Traffic and appropriate jurisdictional
factors (subject to verification and modification, as necessary); provided however, that
such factor shall not be implemented unless the amount of such traffic exchanged over
LIS trunks exceeds (i) at least 50,000 minutes of use (MOU) per month or (ii) one-half of
one percent (0.5%) of all the voice traffic of the Party providing the VNXX Service
exchanged over such LIS trunks, whichever is greater. The Parties shall also negotiate
and implement a factor to apply access rates to any facilities which are leased from
CenturyLink to the extent they are used to route such VNXX Traffic. ln the absence of a
written agreement between the Parties stating otherwise, the Party that originates or
terminates such VNXX Traffic (including any VNXX Traffic which is ISP-Bound Traffic),
shall be entitled to recover originating or terminating access charges except that the
Party that provides the VNXX Service that enables such VNXX Traffic shall not be
entitled to recover access charges for such VNXX Traffic.
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7.3.5 Miscellaneous Charges
Miscellaneous Charges apply for the following miscellaneous services when provided with LIS
trunks. Exhibit A includes a reference to the Tariff, catalog, price list, or other similar document
that provides the amount of each Miscellaneous Charge.
7.3.5.1 Cancellation charges apply to cancelled LIS trunk orders based upon
critical dates, terms and conditions in accordance with the Access Service Tariff Section
5.2.3 and trunk nonrecurring charges referenced in this Agreement.
7.3.5.2 Expedite requests for LIS trunk orders are available. Expedites are
requests for intervals that are shorter than the interval defined in CenturyLink's Service
lnterval Guide (SlG) or lndividual Case Basis (lCB) Due Dates. When expedites are
approved, expedite charges apply per order for every day that the Due Date interval is
shortened, based on the standard interval in the SIG or based on ICB criteria for Due
Dates. Expedite charges apply to LIS trunk orders based on the rates described in
Exhibit A.
7.3.5.2.1 CLEC may request an expedite for LIS trunks, including an
expedited Due Date, on the Access Service Request (ASR).
7.3.5.2.2 The request for an expedite will be approved only when
resources are available and the request meets the criteria outlined in the Pre-
Approved Expedite Process in CenturyLink's Product Catalog at CenturyLink's
wholesale web site.
7.3.5.3 Additional testing, including cooperative acceptance testing, automatic
scheduled testing, cooperative scheduled testing, manual scheduled testing, and non-
scheduled testing, is available for LIS trunks.
7.3.6 ISP-BoundTraffic
7.3.6.1 ISP-Bound terminating compensation will be on a bill and keep basis, with
no compensation exchanged between the Parties.
7.3.6.2 lntentionally Left Blank
7.3.6.3 lntentionally Left Blank
7.3.7 Transit Traffic
7.3.7.1 Transit Traffic will be charged on a per minute of use rate to the
originating Party, as contained in Exhibit A, for any traffic terminating to an entity other
than a CenturyLink affiliate operating as an lncumbent Local Exchange Carrier.
7.3.8 Signaling Parameters: CenturyLink and CLEC are required to provide each
other the proper signaling information (e.9., originating Calling Party Number (CPN), Charge
Number (ChN), as appropriate, and called party number) as required by Applicable Law and
further clarified by the FCC Order to enable each Party to issue bills in a complete and timely
fashion. All CCS signaling parameters will be provided unchanged including CPN, calling party
category, ChN and Originating Line lnformation Parameter (OLIP) on all calls. All privacy
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indicators will be honored. The ChN is to be passed unaltered in SS7 signaling fields where it is
different than CPN; ChN must not be populated with a number associated with an intermediate
switch, platform, or gateway, or other number that designates anything other than a calling
party's charge number; and if MF signaling is used by the CLEC then the ChN must be included
in the ANI field if different from the CPN. Where SS7 connections exist, each Party shall pass
all CCS signaling parameters, where available, on each call carried over lnterconnection trunks.
lf either Party fails to provide valid originating information such traffic will be billed as lntrastate
Switched Access when the calls traverse an interconnection trunk. The Parties will coordinate
and exchange data as necessary to determine the cause of the CPN/ChN failure and to assist
its correction.
7.3.9 VolP-PSTN Traffic
7.3.9.1 Local VolP-PSTN Traffic
7.3.9.1.1 CLEC and CenturyLink will exchange Local Vo|P-PSTN Traffic on
the same basis and at the same rates as Exchange Service (EAS/Local) Traffic
which is not Local Vo|P-PSTN Traffic. Local Vo|P-PSTN Traffic will be
identified as such by using the originating and terminating call detail information
of each call unless the Parties specifically agree otherwise. This calljurisdiction
method described herein is intended by the Parties as a proxy to determine the
jurisdiction of a call, i.e. the actual geographic end points of the call, and the
Parties acknowledge that there may be some circumstances where the actual
geographic end points of a particular call may be difficult or impossible to
determine. At any time during the term of this Agreement, CLEC and
CenturyLink may agree on alternate methods to establish call jurisdiction for
Local Vo|P-PSTN Traffic based on regulatory or technological evolution. The
Parties agree that it is in the best interest of both Parties to work together in an
effort to continue to improve the accuracy of jurisdictional data and such efforts
shall not be reasonably withheld by either Party.
7.3.9.2 TollVolP-PSTN Traffic
7.3.9.2.1 CLEC and CenturyLink will exchange Toll Vo|P-PSTN Traffic,
including any Toll VoIP-PSTN Traffic which routes through a CenturyLink
tandem, at rates identified in each Party's appropriate interstate access tariffs.
Such Toll VolP-PSTN Traffic will be identified as lnterLATA Traffic or lntraLATA
Toll Traffic by using the originating and terminating call detail information of each
call unless the Parties specifically agree otherwise. This calljurisdiction method
described herein is intended by the Parties as a proxy to determine the
jurisdiction of a call, i.e. the actual geographic end points of the call, and the
Parties acknowledge that there may be some circumstances where the actual
geographic end points of a particular call may be difficult or impossible to
determine. At any time during the term of this Agreement, CLEC and
CenturyLink may agree on alternate methods to establish calljurisdiction based
on regulatory or technological evolution. The Parties agree that it is in the best
interest of both Parties to work together in an effort to continue to improve the
accuracy of jurisdictional data and such efforts shall not be unreasonably
withheld by either Party.
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7.3.9.2.1.1 lnterLATA Traffic which is Toll Vo|P-PSTN Traffic will be
exchanged at each Party's interstate access tariff rates. Any Transit
Traffic which is both interLATA and Toll VoIP-PSTN will be exchanged at
each Party's interstate switched access service rates. lnterLATA Traffic
which is not Toll Vo|P-PSTN Traffic shall be subject to 7.2.1.3.1
7.3.9.2.1.2 tntraLATA Toll Vo|P-PSTN Traffic will be exchanged at
each Party's appropriate interstate access tariff rates.
7.3.9.2.1.3 The portion of LIS facilities used for Toll Vo|P-PSTN Traffic
will be billed at CenturyLink's interstate access tariff rates after the
application of Relative Use Factor. CenturyLink will use the Local
lnterconnection Service Facilities Percent Vol P Usage (LlS-Facility-PVU)
factor in Exhibit A to determine the portion of Entrance Facility, Direct
Trunk Transport, and MUX that shall be deemed the portion of the facility
used to carry Toll Vo|P-PSTN Traffic. ln the event that the average
amount of Toll VolP-PSTN Traffic that CLEC routes to CenturyLink during
any consecutive three month period exceeds the LIS-Facility-PVU
percentage reflected in Exhibit A, CenturyLink may notify the CLEC, in
which event the Parties shall negotiate an amendment to the Agreement
to reflect a more accurate LIS-Facility-PVU factor, which will be applied
retroactively to the date on which such notification is given.
7.3.9.2.1.3.1 The LIS-Facility-PVU factor shall be the percentage
of the total traffic CLEC routes to CenturyLink for termination
which is Toll VoIP-PSTN Traffic. The LIS-Facility-PVU factor shall
be based on information such as the number of the CLEC's retail
VolP subscriptions in the state (e.9. as reported on FCC Form
477), lraffic studies, actual call detail, or other relevant and
verifiable information which the parties will exchange.
7.3.9.2.1.4 Any factors established by the Parties for the previous
sections o'f 7.3.9.2.1.3 shall be based on the particular characteristics of
the traffic exchanged within the State between CLEC and CenturyLink
and shall not be subject to adoption by anyone not a Party to this
Agreement, or apply to any other service areas.
7.4 Ordering
7.4.1 When ordering LlS, the ordering Party shall specify the applicable requirements
on the Access Service Request (ASR) including but not limited to: 1) the type and number of
Interconnection facilities to terminate at the Point of lnterconnection in the Serving Wire Center;
2) the type of interoffice transport, (i.e., direct trunked transport or tandem switched transport);
3) the number of Ports to be provisioned at an End Office Switch or local Tandem Switch; and
4) any optional features. When the ordering Party requests facilities, routing, or optional
features different than those determined to be available, the Parties will work cooperatively in
determining an acceptable configuration, based on available facilities, equipment and routing
plans.
7.4.2 For each NXX Code assigned to CLEC by the NANPA, CLEC will provide
CenturyLink with the CLLI codes of the CenturyLink Tandem Switches and CLEC's Point of
lnterface to which traffic associated with the NXX will be routed. For NXX Codes assigned to
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existing LIS trunk groups, CLEC will also provide CenturyLink with the CenturyLink assigned
two-six code (TGSN) to which each NXX will be routed. lnformation that is not currently
available in the LERG may be provided via the NPA NXX Code Request Routing Form available
on the CenturyLink web site:
http://www.centurylin k. com/wholesale/notices/n pa nxxProcess. htm
Either Party shall respond to a special request for a NPA NXX Code Request Routing Form
when a single Switch is served by multiple trunk groups.
7.4.3 When either Party has ordered a DS3 Local lnterconnection Service (LlS)
Entrance Facility or private line facility, that Party will order the appropriate DS1 facility required
and identify the channels of the DS3 to be used to provide connecting facility assignments
(CFA). Also, if either Party has provided or ordered a DS1 Local lnterconnection Service (LlS)
Entrance Facility or private line facility, that Party will be responsible for identification of the DSO
channels of the DSl private line to be used to provide CFA.
7.4.4 A joint planning meeting will precede initial trunking orders. These meetings will
result in agreement and commitment that both Parties can implement the proposed plan and the
transmittal of Access Service Requests (ASRs) to initiate order activity. The Parties will provide
their best estimate of the traffic distribution to each End Office Switch subtending the Tandem
Switch.
7.4.5 lf CLEC uses a method of interconnection of one POI in the LATA or the access
tandem for local traffic in accordance with Section 7.1.2 andlor 7.2.2.9.6, CenturyLink and
CLEC will work together to review CLEC's network configuration in order to ensure correct and
complete ASR ordering.
7.4.6 Service intervals and Due Dates for initial establishment of trunking
arrangements at each new Switch location of lnterconnection between the Parties will be
determined on an lndividual Case Basis.
7.4.7 CenturyLink will establish intervals for the provision of LIS trunks that conform to
the performance objectives set forth in Section 20. CenturyLink will provide notice to CLEC of
any changes to the LIS trunk intervals consistent with the Change Management Process (CMP)
applicable to the PCAT. Operational processes within CenturyLink work centers are discussed
as part of the CMP. CenturyLink agrees that CLEC shall not be held to the requirements of the
PCAT.
7.4.8 The ordering Party may cancel an order at any time prior to notification that
service is available. lf the ordering Party is unable to accept service within thirty (30) Days after
the Service Date, the provider has the following options:
a) The order will be canceled; cancellation charges as specified in 7.3.5.1 apply
unless otherwise mutually agreed to by the Parties;
b) lntentionally Left Blank.
c) Billing for the service will commence.
ln such instances, the cancellation date or the date Billing is to commence, depending on which
option is selected, will be the 31"t Day after the Service Date.
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7.5 Jointly Provided Switched Access Services
7.5.1 Jointly Provided Switched Access Service is described and governed by the FCC
and state access Tariffs, Multiple Exchange Carrier Access Billing (MECAB) and Multiple
Exchange Carrier Ordering and Design (MECOD) Guidelines and based on LERG routing, and
is not modified by any provisions of this Agreement. Both Parties agree to comply with such
guidelines. CenturyLink and CLEC agree that the originating, intermediate, and terminating
LECs for switched access will cooperatively determine the Jointly Provided Switched Access
arrangements in which all parties concur.
7.5.2 CenturyLink will agree to function as the Access Service Coordinator (ASC) as
defined in the Multiple Exchange Carrier Ordering and Design Guidelines (MECOD).
CenturyLink will provide the operational, technical and administrative support required in the
planning, Provisioning and maintenance involved in the joint access Provisioning process to the
lXCs. CenturyLink will be unable to fulfill the role of ASC if CLEC does not fully comply with
MECOD requirements, including filing CLEC's End Office Switches and billed percentages
(BPs) in the NECA 4 Tariff.
7.5.3 The ATIS Network lnterconnection lnteroperability Forum (NllF) recommended
methodologies must be adhered to by all Local Exchange Carriers (LECs)to provide timely
notification to the industry of changes in their access network architecture.
7.5.3.1 The ATIS document is titled Recommended N Procedures to
lndustry for Chanqes in Access Network Architecture
7.5.4 CenturyLink and CLEC will each render a separate bill to the lXC, using the
multiple bill, single tariff option.
7.5.5 A charge will apply for Category 11-01-XX Access Services records sent in an
EMI mechanized format. These records can be used to provide information necessary for each
Party to bill the lnterexchange Carrier for Jointly Provided Switched Access Services and 8XX
database queries. The charge for each record created and transmitted is listed in Exhibit A of
this Agreement and shall apply to whichever Party receives such records.
7.6 Transit Records
7.6.1 CenturyLink and CLEC will exchange wireline network usage data originated by
a wireline Local Exchange Carrier (LEC) where the NXX resides in a wireline LEC Switch,
transits CenturyLink's network, and terminates to CLEC's network when Technically Feasible
and commercially reasonable. Each Party agrees to provide to the other this wireline network
usage data when CenturyLink or CLEC acts as a transit provider currently or in the future. The
Parties understand that this information is Carrier protected information under Section 222 of
the Telecommunications Act and shall be used solely for the purposes of Billing the wireline
LEC. CLEC will provide to CenturyLink information to enable CenturyLink to provide transit
records on a mechanized basis when Technically Feasible. This includes, but is not limited to:
service center information, operating company number, and state jurisdiction. CenturyLink and
CLEC agree to exchange wireline network usage data as Category 11-01-XX.
7.6.2 CenturyLink and CLEC will exchange wireless network usage data originated by
a Wireless Service Provider (WSP) where the NXX resides in a WSP Switch, transits
CenturyLink's network, and terminates to CLEC's network when Technically Feasible and
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commercially reasonable. Each Party agrees to provide to the other this wireless network
usage data when CenturyLink or CLEC acts as a transit provider currently or in the future. The
Parties understand that this information is Carrier protected information under Section 222 of
the Telecommunications Act and shall be used solely for the purposes of Billing the WSP.
CLEC will provide to CenturyLink information to be able to provide transit records on a
mechanized basis when Technically Feasible. This includes, but is not limited to: service
center information, operating company number and state jurisdiction. CenturyLink and CLEC
agree to exchange wireless network usage data as Category 1 1-01-XX.
7.6.3 CLEC may order transit records from CenturyLink and a charge will apply for
Category 11-01-XXtransit records sent in an EMI mechanized format. These records can be
used to provide information necessary for each Party to bill the originating Carrier for transit
when Technically Feasible. The charge for each record created and transmitted is listed in
Exhibit A of this Agreement.
7.7 Local lnterconnection Data Exchange for Billing
7.7.1 There are certain types of calls or types of lnterconnection that require exchange
of Billing records between the Parties, including, for example, alternate billed and Toll Free
Service calls. The Parties agree that all call types must be routed between the networks,
accounted for, and settled among the Parties. Certain calls will be handled via the Parties'
respective operator service platforms. The Parties agree to utilize, where possible and
appropriate, existing accounting and settlement systems to bill, exchange records and settle
revenue.
7.7.3 lnter-Company Settlements (lCS) revenues will be settled through the Calling
Card and Third Number Settlement System (CATS). Each Party will provide for its own
arrangements for participation in the CATS processes, through direct participation or a hosting
arrangement with a direct participant.
7.7.4 Non-lCS revenue is defined as lntraLATA collect calls, calling card calls, and
billed to third number calls which originate on one (1) service provider's network and are billed
by another service provider located within the same CenturyLink geographic specific region.
The Parties agree to negotiate and execute an agreement for settlement of non-lCS revenue.
This separate arrangement is necessary since existing CATS processes do not permit the use
of CATS for non-lCS revenue. The Parties agree that current message distribution processes,
including the CMDS system or CenturyLink in-region facilities, can be used to transport the call
records for this traffic.
7.7.5 Both Parties will provide the appropriate call records to the lntraLATA Toll Free
Service provider, thus permitting the service provider to bill its customers for the inbound Toll
Free Service. No adjustments to bills via tapes, disks or Network Data Mover (NDM) will be
made without the mutual agreement of the Parties.
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7.7.2 The exchange of Billing records for alternate billed calls (e.9., calling card, billto-
third-number and collect) will be distributed through the existing CMDS processes, unless
othenauise separately agreed to by the Parties.
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Section 8
Collocation
Section 8.0 - COLLOCATION
CLEC acknowledges that this Agreement does not provide any provisions for
Collocation, and CLEC will not order any Collocation service unless and until the Parties
have negotiated and executed a written amendment to this Agreement setting forth
terms, conditions and pricing governing such Colocation service(s). To the extent this
Agreement makes any reference to Section 8 or to a CenturyLink provided "collocation"
it shal! contemplate and be subject to the requirement for an amendment to this
Agreement setting forth terms, conditions and pricing governing such collocation. ln the
event Collocation services are ordered by CLEG without first negotiating an amendment
to this Agreement, CenturyLink shall have no obligation to accept such orders or to
provide or continue providing service pursuant to such orders, but any Collocation
services provided by CenturyLink pursuant to such order(s) shall be subject to the then
current Terms and Conditions for Interconnection, Unbundled Network Elements,
Ancillary Services, and Resale of Telecommunications Services in CenturyLink's
standard template, including any then current pricing in the standard CenturyLink Rate
Sheet, with respect to such Collocation products and services.
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SECTION 9.0. UNBUNDLED NETWORK ELEMENTS
CLEC acknowledges that this Agreement does not provide any provisions for Unbundled
Network Elements (UNEs), and CLEC will not order any UNEs unless and untilthe Parties
have negotiated and executed a written amendment to this Agreement settang forth
terms, conditions and pricang governing such UNEs. To the extent this Agreement
makes any reference to Section I or to a CenturyLink provided "Loop" or other
"Unbundled Network Element", it shall contemplate and be subject to the requirement for
an amendment to this Agreement setting forth terms, conditions and pricing governing
such unbundled network elements and/or collocation, as necessary. ln the event UNEs
are ordered by CLEC without first negotiating an amendment to this Agreement,
GenturyLink shall have no obligation to accept such orders or to provide or continue
providing service pursuant to such orders, but any UNEs provided by CenturyLlnk
pursuant to such order(s) shall be subject to the then current Terms and Conditions for
lnterconnection, Unbundled Network Elements, Ancillary Services, and Resale of
Telecommunications Services in GenturyLink's standard template, including any then
current pricing in the standard CenturyLink Rate Sheet, with respect to such UNEs.
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Section 10.0 - ANCILLARY SERVICES
10.1 lntentionally Left Blank
10.2 Local Number Portability
10.2.1 Description
Section '1 'l
Network Security
10.2.1.1 As defined by the Act and the FCC, Local Number Portability (LNP) is the
ability of users of Telecommunications Services to retain, at the same location, existing
Telecommunications numbers without impairment of quality, reliability, or convenience
when switching from one Telecommunications Carrier to another. The Parties will fulfill
LNP obligations using the FCC rules and industry guidelines as described in the
following Sections.
10.2.1.2 CenturyLink uses the Location Routing Number (LRN) architecture.
Under the LRN architecture, each End Office Switch is assigned a unique ten-digit LRN,
the first six digits of which identify the location of that End Office Switch. The LRN
technology is a triggering and addressing method which allows the re-homing of
individual telephone numbers to other End Office Switches and ensures the proper
routing of calls to ported telephone numbers through the use of a database and the
signaling network. The LRN solution interrupts call processing through the use of an
Advanced lntelligent Network (AlN) trigger, commonly referred to as the LRN trigger.
During this interruption, a query is launched to the LNP database in the signaling
network and the call is re-addressed using the LRN information for the ported telephone
number. The LRN will route the call to the proper End Office Switch destination. The
actual routing of the call with either the dialed telephone number, for calls to non-ported
telephone numbers, or the LRN, for calls to ported telephone numbers, observes the
rules, protocols and requirements of the existing Public Office Dialing Plan (PODP).
10.2.2 Terms and Conditions
10.2.2.1 CenturyLink will provide Local Number Portability (LNP), also known as
long-term number portability, in a non-discriminatory manner in compliance with the
FCC's rules and regulations and the guidelines of the FCC's North American Numbering
Council's (NANC) Local Number Portability Administration (LNPA) Working Group and
the lndustry Numbering Committee (lNC) of the Alliance for Telecommunications
lndustry Solutions (ATIS). Unless specifically excluded in Section 10.2.2.6, alltelephone
numbers assigned to an End User customer are available to be ported through LNP.
Mass calling events shall be handled in accordance with the industry's non-LRN
recommendation (NANC's High Volume Call-ln Networks dated February 18, 1998).
10.2.2.2 Each Party shall use reasonable efforts to facilitate the expeditious
deployment of LNP. The Parties shall comply with the processes and implementation
schedules for LNP deployment prescribed by the FCC. ln accordance with industry
guidelines, the publications of LNP capable End Office Switches and the schedule and
status for future deployment will be identified in the Local Exchange Routing Guide
(LERG).
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10.2.2.3 ln connection with the provision of LNP, the Parties agree to support and
comply with all relevant requirements or guidelines that are adopted by the FCC, or that
are agreed to by the Telecommunications industry as a national industry standard.
10.2.2.4 CenturyLink will coordinate LNP with Unbundled Loop cutovers in a
reasonable amount of time and with minimum service disruption, pursuant to Unbundled
Loop provisions identified in Section 9 of this Agreement. CLEC will coordinate with
CenturyLink for the transfer of the CenturyLink Unbundled Loop coincident with the
transfer of the End User customer's service to CenturyLink in a reasonable amount of
time and with minimum service disruption. For coordination with Loops not associated
with CenturyLink's Unbundled Loop offering, CLEC may order the LNP managed cut, as
described in Section 10.2.5.4.
10.2.2.4.1 The Parties understand that LNP with Unbundled Loop order
activity must be coordinated with facilities cutovers in order to ensure that the
End User customer is provided with uninterrupted service. lf the Party porting
the telephone number experiences problems with its port or provision of its Loop,
and needs to delay or cancel the port and any Loop disconnection, that Party
shall notify the other Party immediately. Parties will work cooperatively and take
prompt action to delay or cancel the port and any Loop disconnection in
accordance with industry (LNPA's National Number Porting Operations Team),
accepted procedures to minimize End User customer service disruptions.
10.2.2.4.2 Parties shall transmit a port create subscription or port
concurrence message to the NPAC, in accordance with the FCC's LNPA
Working Group's guidelines. CenturyLink will routinely send a concurrence
message within the time frames established by the industry.
10.2.2.5 The Parties agree to implement LNP within the guidelines set forth by the
generic technical requirements for LNP as specified in Section 21 of this Agreement.
10.2.2.6 Neither Party shall be required to provide Local Number Portability for
telephone numbers that are excluded by FCC rulings (e.9., 500 and 900 NPAs, 950 and
976 NXX number services).
10.2.2.7 After an End Office Switch becomes equipped with LNP, all NXXs
assigned to that End Office Switch will be defined as portable, to the extent Technically
Feasible, and translations will be changed in each Party's Switches so that the portable
NXXs are available for LNP database queries. When an NXX is defined as portable, it
will also be defined as portable in all LNP-capable End Office Switches that have direct
trunks to the End Office Switch associated with the portable NXX.
10.2.2.8 Each Party shall offer Local Number Portability to End User customers for
any portion of an existing DID block without being required to port the entire block of DID
telephone numbers. Each Party shall permit End User customers who port a portion of
DID telephone numbers to retain DID service on the remaining portion of the DID
telephone numbers.
10.2.2.9 At the time of porting a telephone number via LNP from CenturyLink,
CenturyLink shall ensure that the LIDB entry for that telephone number is de-provisioned
if the CenturyLink LIDB is not being used by CLEC.
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10.2.2.10 Both Parties agree to follow the LNP End Office Switch request process
established by the Parties and in compliance with industry guidelines.
10.2.2.11 NXX Migration, or Local Exchange Routing Guide Reassignment,
reassigns the entire Central Office Code (NXX) to CLEC's End Office Switch if the code
is used solely for one End User customer. Where one Party has activated an entire NXX
for a single End User customer, or activated a substantial portion of an NXX for a single
End User customer with the remaining telephone numbers in the NXX either reserved for
future use or otherwise unused, if such End User customer chooses to receive service
from the other Party, the first Party shall cooperate with the second Party to have the
entire NXX reassigned to an End Office Switch operated by the second Party through
the NANP administrator. ln addition, both Parties agree to cooperate in arranging
necessary updates and industry notification in the LERG (and associated industry
databases, routing tables, etc.). Such transfer will be accomplished with appropriate
coordination between the Parties and subject to appropriate industry lead-times (as
identified in the LERG and the Central Office Code Administration guidelines) for
movement of NXXs from one End Office Switch to another. Other applications of N)(X
migration will be discussed by the Parties as circumstances arise.
10.2.2.12 ln connection with all LNP requests, the Parties agree to comply with the
National Emergency Number Association (NENA) recommended standards for service
provider Local Number Portability (NENA-02-011), as may be updated from time to time,
regarding unlocking and updating End User customers'telephone number records in the
911/Automatic Location lnformation (ALl) database. The Current Service Provider shall
send the 911 unlock record on the completion date of the order to the 911 database
administrator.
10.2.2.13 Porting of Reserved Numbers. The End User customers of each Party
may port Reserved Numbers from one Party to the other Party via LNP. CenturyLink will
port telephone numbers previously reserved by the End User customer via the
appropriate retail Tariffs until these reservations expire. CenturyLink will reserve
telephone numbers in accordance with the FCC's rules.
10.2.2.14 Limits on Subscriber Relocation. CenturyLink and CLEC agree that an
End User customer may geographically relocate at the same time as it ports its
telephone number, using LNP, to the New Service Provider; provided, however, that the
Current Service Provider may require that the End User customer's relocation at the time
of the port to the New Service Provider be limited to the geographic area represented by
the NXX of the ported telephone number. The Current Service Provider may not impose
a relocation limitation on the New Service Provider or the New Service Provider's
subscribers that is more restrictive than that which the Current Service Provider would
impose upon its own subscribers with telephone numbers having the same NXX as the
telephone number(s) being ported. ln addition, the Current Service Provider may not
impose any restrictions on relocation within the same Rate Center by a ported End User
customer while that End User customer is served by the New Service Provider.
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10.2.3 Service Management System
10.2.3.1 Each Party shall sign the appropriate NPAC user agreement(s) and
obtain certification from the appropriate NPAC administrator(s) that the Party or the
Party's Service Order Administration (SOA) and Local Service Management System
(LSMS) vendor(s) has systems and equipment that are compatible with the NPAC's
established protocols and that the application of such systems and equipment is
compatible with the NPAC.
10.2.3.2 Each Party shall cooperate to facilitate the administration of the SMS
through the process prescribed in any Telcordia technical standards and in CenturyLink
Technical Publications, consistent with Section 21.
10.2.4 Database and Query Services
10.2.4.1 The LNP database provides the call routing information used by
CenturyLink's End Office Switches and Tandem Switches to route CLEC's End User
Customer's calls to a ported telephone number or to terminate calls to CLEC's End User
Customers using a ported telephone number. CenturyLink shall perform default LNP
queries where CLEC is unable to perform its own query. CLEC shall perform default
LNP queries where CenturyLink is unable to perform its own query. CenturyLink query
services and charges are defined in their FCC Tariff #5, including End Office and
Tandem Switch Default Query Charges which are contained in Tariff Section 13
(Miscellaneous Service) and Database Query Charges which are contained in Tariff
Section 20 (CCSAC Service Applications).
10.2.4.2 For local calls to a N)(X in which at least one (1) telephone number has
been ported via LNP at the request of CLEC, the Party that owns the originating Switch
shall query an LNP database as soon as the call reaches the first LNP-capable Switch in
the call path. The Parties agree to follow FCC rules regarding the duty to query the
NPAC database. The Party that owns the originating Switch shall query on a local call to
a NXX in which at least one (1) telephone number has been ported via LNP prior to any
attempts to route the call to any other Switch. Prior to the first telephone number in a
NXX being ported via LNP at the request of CLEC, CenturyLink may query all calls
directed to the NXX, subject to the Billing provisions as discussed in Section 10.2.4.1
and provided that CenturyLink queries shall not adversely affect the quality of service to
CLEC's End User Customers as compared to the service CenturyLink provides its own
End User Customers.
10.2.4.3 A Party shall be charged for a LNP query by the other Party only if the
Party to be charged is the N-1 Carrier and it was obligated to perform the LNP query but
failed to do so. Parties are not obligated to perform the LNP query prior to the first port
requested in a NXX.
10.2.4.4 On calls originating from a Party's network, the Party will populate, if
Technically Feasible, the Jurisdiction lnformation Parameter (JlP) with the first six digits
of the originating LRN in the SS7 lnitial Address Message.
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10.2.4.5 Each Party shall cooperate in the process of porting telephone numbers
from one Carrier to another so as to limit service outage for the ported End User
customer. CenturyLink shall update its LNP database from the NPAC SMS data within
fifteen (15) minutes of receipt of a download from the NPAC SMS.
10.2.5 Ordering
10.2.5.1 Both Parties shall comply with industry ordering standards, NANC LNP
Process Flows, LNPA-WG Best Practices as developed by the industry, and appropriate
Commission and FCC Porting Orders. The Parties will do so on a reciprocal basis so
that end users of both parties are allowed to port their numbers in accordance with FCC
mandate and Commission rules without undue delay or hardship. LNP service is ordered
via a Local Service Request and associated LNP forms. CLEC may order LNP either
manually or through an electronic interface. The electronic gateway solution for ordering
service is described in Section 12 of this Agreement.
10.2.5.2 Standard Due Date lntervals. Service intervals for both Parties for LNP
are located in the CenturyLink Service lnterval Guide (SlG). Additional information can
be found in the Product Catalog for LNP. These intervals shall conform to FCC orders
and shall include the cutoff times for order receipt and the time for Firm Order
Confirmation (FOC).
10.2.5.3 Most LNP order activity is flow-through, meaning that the ten (10) digit
unconditional trigger, or Line Side Attribute (LSA) trigger, can be set automatically.
CLEC may request any Due Date/Frame Due Time (DD/FDT) where the trigger can be
set automatically, although there may be some instances when CenturyLink or the
Number Portability Administration Center/Service Management System (NPAC/SMS)
will provide prior electronic notice of specific blocks of time which cannot be used as a
DD/FDT due to scheduled maintenance or other circumstances. lf the DD/FDT on a
flow-though cut is outside CenturyLink's normal business hours for LNP, CenturyLink will
have personnel available in the repair center to assist in the event that CLEC
experiences problems during the cut. ln addition, CenturyLink allows CLEC to request a
managed cut on a 24 X 7 basis in those situations where a cut would othenruise have
been flow-through, but where CLEC has a business need to have CenturyLink personnel
dedicated to the cut. The terms and conditions for managed cuts are described in
10.2.5.4.
10.2.5.3.1 The Parties will set the ten (10) digit unconditional trigger for
telephone numbers to be ported, unless technically infeasible, by 11:59 p.m.
(local time) on the business day preceding the scheduled port date. (A 1O-digit
unconditional trigger cannot be set for DID services in AXE10 and DMS10 End
Office Switches thus managed cuts are required, at no charge.) The ten (10)
digit unconditional trigger and End Office Switch translations associated with the
End User customer's telephone number will not be removed, nor will CenturyLink
disconnect the End User customer's Billing and account information, until 11:59
p.m. (local time) of the next business day after the Due Date. CLEC is required
to make timely notifications of Due Date changes or cancellations by 8:00 p.m.
(mountain time) on the Due Date through a supplemental LSR order. ln the
event CLEC does not make a timely notification, CLEC may submit a late
notification to CenturyLink as soon as possible but in no event later than 12:00
p.m. (mountain time) the next business day after the Due Date to CenturyLink's
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lnterconnect Service Center in the manner set forth below. For a late notification
properly submitted, CenturyLink agrees to use its best efforts to ensure that the
End User customer's service is not disconnected prior to 11:59 p.m. of the next
business day following the new Due Date or, in the case of a cancellation, no
disruption of the End User customer's existing service. Late notifications must be
made by calling CenturyLink's lnterconnect Service Center followed by CLEC
submitting a confirming supplemental LSR order.
10.2.5.4 LNP Managed Cut With CLEC-Provided Loop: A managed cut permits
CLEC to select a project managed cutfor LNP. Managed cuts are offered ona24X7
basis.
10.2.5.4.1 The date and time for the managed cut requires up-front
planning and may need to be coordinated between CenturyLink and CLEC. All
requests will be processed on a first come, first served basis and are subject to
CenturyLink's ability to meet a reasonable demand. Considerations such as
system downtime, Switch upgrades, Switch maintenance, and the possibility of
other CLECs requesting the same FDT in the same End Office Switch (Switch
contention) must be reviewed. ln the event that any of these situations would
occur, CenturyLink will coordinate with CLEC for an agreed upon FDT, prior to
issuing the Firm Order Confirmation (FOC). ln special cases where a FDT must
be agreed upon, the interval to reach agreement will not exceed two (2) days. ln
addition, standard intervals will apply.
10.2.5.4.2 CLEC shall request a managed cut by submitting a Local
Service Request (LSR) and designating this order as a managed cut in the
remarks section of the LSR form.
10.2.5.4.3 CLEC will incur additional charges for the managed cut
dependent upon the FDT. The rates are based upon whether the request is
within CenturyLink's normal business hours or out of hours. CenturyLink's
normal business hours are 7:00 a.m. to 7:00 p.m., End User customer local time,
Monday through Friday. The rate for managed cuts during normal business
hours is the standard rate. The rate for managed cuts out of hours, except for
Sundays and Holidays, is the overtime rate. Sundays and Holidays are at
premium rate.
10.2.5.4.4 Charges for managed cuts shall be based upon actual hours
worked in one-half (%) hour increments. Exhibit A of this Agreement contains the
rates for managed cuts. CLEC understands and agrees that in the event CLEC
does not make payment for managed cuts, unless disputed as permitted under
Section 5.4 of this Agreement, CenturyLink shall not accept any new LSR
requests for managed cuts.
10.2.5.4.5 CenturyLink will schedule the appropriate number of employees
prior to the cut, normally not to exceed three (3) employees, based upon
information provided by CLEC. CLEC will also have appropriate personnel
scheduled for the negotiated FDT. lf CLEC's information is modified during the
cut, and, as a result, non-scheduled employees are required, CLEC shall be
charged a three (3) hour minimum callout charge per each additional non-
scheduled employee. lf the cut is either cancelled, or supplemented to change
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the Due Date, within twenty-four (24) hours of the negotiated FDT, CLEC will be
charged a one person three (3) hour minimum charge. lf the cut is cancelled due
to a CenturyLink error or a new Due Date is requested by CenturyLink within
twenty-four (24) hours of the negotiated FDT, CenturyLink may be charged by
CLEC one person three (3) hour minimum charge as set forth in Exhibit A.
10.2.5.4.6 ln the event that the LNP managed cut conversion is not
successful, CLEC and CenturyLink agree to isolate and fix the problem in a
timeframe acceptable to CLEC or the End User customer. lf the problem cannot
be corrected within an acceptable timeframe to CLEC or the End User customer,
CLEC may request the restoral of CenturyLink service for the ported End User
customer. Such restoration shall begin immediately upon request. lf CLEC is in
error then a supplemental order shall be provided to CenturyLink. lf CenturyLink
is in error, no supplemental order or additional order will be required of CLEC.
10.2.5.4.7 CenturyLink shall ensure that any LNP order activity requested
in conjunction with a managed cut shall be implemented in a manner that avoids
interrupting service to the End User customer, including, without limitation,
ensuring that the End User customer's CenturyLink Loop will not be disconnected
prior to confirmation that CLEC's Loop has been successfully installed.
10.2.6 Maintenance and Repair
10.2.6.1 Each Party is responsible for its own End User customers and will have
the responsibility for resolution of any service trouble report(s) from its End User
customers. End User customers will be instructed to report all cases of trouble to their
Current Service Provider.
10.2.6.2 Each Party will provide its respective End User customers the correct
telephone numbers to call for access to its respective repair bureau. Each Party will
provide its repair contact telephone numbers to one another on a reciprocal basis.
10.2.6.3 CenturyLink will work cooperatively with CLEC to isolate and resolve
trouble reports. When the trouble condition has been isolated and found to be within a
portion of the CenturyLink network, CenturyLink will perform standard tests and isolate
and repair the trouble within twenty-four (24) hours of receipt of the report.
10.2.6.4 CenturyLink will proactively test new Switch features and service offerings
to ensure there are no problems with either the porting of telephone numbers or calls
from CenturyLink End User customers to CLEC End User customers with ported
telephone numbers or vice versa.
10.2.7 Rate Elements
10.2.7.1 CenturyLink will comply with FCC and Commission rules on cost recovery
for Local Number Portability.
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10.3 911/E911 Service
10.3.1 Description
10.3.1.1 911 and E911 provides an End User customer access to the applicable
emergency service bureau, where available, by dialing a 3-digit universal telephone
number (91 1).
10.3.1.2 Automatic Location ldentification/Data Management System (ALIiDMS).
The ALI/DMS database may contain End User customer information (including name,
address, telephone number, and sometimes special information from the Current
Service Provider or End User customer) or other types of records used to determine to
which Public Safety Answering Point (PSAP) to route the call. The ALI/DMS database is
used to provide more routing flexibility for E911 calls than Basic 911.
10.3.1.3 Basic 911 directly connects to the PSAP all 911 calls from one or more
local exchange End Office Switches that serve a geographic area. E911 provides
additional Selective Routing flexibility for 911 calls. E911 uses data, contained in the
ALIiDMS, to determine to which Public Safety Answering Point (PSAP)to route the call.
10.3.1.4 Upon execution of a letter of authorization (LOA) which is acceptable to
CenturyLink, CLEC may use a designated agent to perform any and allfunctions related
to providing E911 service. CenturyLink shall not have any obligation to issue a separate
username and/or password for the agent to access or interface with any Operations
Support Systems (OSS) or databases for or on behalf of CLEC, and any username or
passwords assigned to CLEC for such systems and databases may only be shared with
CLEC's agent pursuant to adequate confidentiality and security safeguards. CLEC
assumes all responsibility for the accuracy of any data provided by its agent and for any
actions or omissions of the agent to the same extent CLEC would be legally and
financially responsible if such actions or omissions were taken or omitted directly by the
CLEC.
10.3.2 Terms and Conditions
10.3.2.1 CenturyLink will provide nondiscriminatory access to the same Basic 911
or Enhanced 911 features, functions and services that CenturyLink provides to its
End User customers. E911 functions provided to CLEC shall be at the same level of
accuracy and reliability as for such support and services that CenturyLink provides to its
End User customers for such similar functionality.
10.3.2.2 ln counties where CenturyLink has obligations under existing agreements
as the primary provider of the 911 system to the county, CLEC will participate in the
provision of the 911 System as described in Section 10.3.
10.3.2.3 CenturyLink shall conform to all state regulations concerning emergency
services.
10.3.2.4 CenturyLink shall route E911 calls to the appropriate PSAP.
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10.3.2.5 Each Party will be responsible for those portions of the 911 system for
which it has total control, including any necessary maintenance to each Party's portion of
the 911 system.
10.3.2.6 CenturyLink will provide CLEC with the identification of the CenturyLink
911 controlling office that serves each geographic area served by CLEC.
10.3.2.7 CenturyLink will provide CLEC with the ten-digit telephone numbers of
each PSAP agency, for which CenturyLink provides the 911 function, to be used by
CLEC to acquire emergency telephone numbers for operators to handle emergency calls
in those instances where CLEC's End User customer dials "0" instead of "911." lt shall
be the responsibility of CLEC to verify or confirm the appropriate use of the contact
information provided by CenturyLink with each PSAP prior to offering 911 calls or
publication of such data.
10.3.2.8 lf a third party is the primary service provider to a county, CLEC will
negotiate separately with such third party with regard to the provision of 911 service to
the county. All relations between such third party and CLEC are separate from this
Agreement and CenturyLink makes no representations on behalf of the third party.
10.3.2.9 lf CLEC is the primary service provider to the county, CLEC and
CenturyLink will negotiate the specific provisions necessary for providing 911 service to
the county and will include such provisions in an amendment to this Agreement.
10.3.2.10 CLEC will separately negotiate with each county regarding the collection
and reimbursement to the county of applicable End User customer taxes for 911 service.
10.3.2.11 CLEC is responsible for network management of its network components
in compliance with the Network Reliability Council Recommendations and other mutually
agreed upon standards for the delivery of 911 calls.
10.3.2.12 The Parties shall provide a single point of contact to coordinate all
activities under this Agreement.
10.3.2.13 Neither Party will reimburse the other for any expenses incurred in the
provision of E91 1 services. All costs incurred by the Parties for 91 I 1E911 services shall
be billed to the appropriate PSAP.
10.3.2.14 CenturyLink's designated E911 database provider, an independent third
party, will be responsible for maintaining the E911 database. CLEC shall have non-
discriminatory unbundled access to the E911 database, including the listings of other
LECs for purposes of providing 911 services related to the public health, safety and
welfare.
10.3.3 E911 Database Updates
10.3.3.1 CLEC exchanges to be included in CenturyLink's E911 Database will be
indicated via written notice to the appropriate 911 authority (state agency or PSAP
administrator or county) and will not require an amendment to this Agreement.
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10.3.3.2 CenturyLink's designated E911 database provider, an independent third
party, will be responsible for maintaining the E911 database. CenturyLink, or its
designated database provider, will provide to CLEC or its designated agent an initial
copy of the most recent Master Street Address Guide (MSAG), and subsequent versions
on a quarterly basis, at no charge. MSAGs provided outside the quarterly schedule will
be provided and charged on an lndividual Case Basis. The data will be provided in
computer readable format. CenturyLink shall provide CLEC, or its designated agent,
access to the Master Street Address Guide at a level of accuracy and reliability that is
equivalent to the access CenturyLink provides to itself.
10.3.4 E91f Database Updates for Facilities-Based CLECs
10.3.4.1 CenturyLink will ensure that the 911 database entries for CLEC will be
maintained with the same accuracy and reliability that CenturyLink maintains for
CenturyLink's own End User customers.
10.3.4.2 For Selective Routing table updates, facilities-based CLECS, or its
designated agent, will negotiate directly with CenturyLink's database provider for the
input and validation of data into the CenturyLink Automatic Location ldentification (ALl)
database. CLEC, or its designated agent, will negotiate directly with the PSAP (or PSAP
agency's) DMS/ALI provider for input data into the ALI database. ln most cases the
Selective Routing table updates and the ALI database will be managed by the same
provider. CLEC assumes all responsibility for the accuracy of the data that CLEC, or its
designated agent, provides for MSAG preparation and E911 Database operation.
10.3.4.3 lf it is facilities-based, CLEC, or its designated agent, will provide data to
CenturyLink's agent for the CenturyLink ALI database utilizing NENA i2 Recommended
Formats and Protocols for ALI Data Exchange standards. CenturyLink will furnish CLEC
any variations to NENA recommendations required for ALI database input.
10.3.4.4 lf it is facilities-based, CLEC, or its designated agent, will provide data to
CenturyLink's database provider for CenturyLink's ALI database that meets all
components of the NENA i2 Recommended Data Standards for Local Exchange
Carriers, ALI Service Providers and 9-1-1 Jurisdictions standard format, as specified by
CenturyLink.
10.3.4.5 lf it is facilities-based, CLEC or its designated agent will update its
records provided to CenturyLink's database provider for CenturyLink's ALI database to
agree with the 911 MSAG standards for its service areas.
10.3.4.6 CenturyLink's E911 database administrator, an independent third party,
shall resolve failed Local Number Portability migrate records in accordance with the
NENA standard, NENA-02-011 Sections 228.1-2, for CenturyLink records where
CenturyLink is the donor company as defined in the NENA standard. The CenturyLink
E91'1 database administrator will compare CLEC's (i.e., recipient company as defined in
the NENA standard) failed migrate records to the Regional Number Portability
Administration Center's (NPAC) database once each business day to determine if the
migrate record (i.e., ported telephone number) has been activated by the recipient
company. lf the migrate record has been activated by CLEC in the NPAC, the record
shall be unlocked and the migrate record processed. lf, at the end of ten (10) business
days, the NPAC database does not show the migrate record as activated or the record
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owner identification does not match, the migrate record will be rejected. The E911
database administrator will send reports regarding CLEC's failed migrate records (i.e.,
755 error code) and rejected migrate records (i.e., 760 error code) to CLEC or CLEC's
designated database administrator. CenturyLink's E911 database administrator will also
resolve failed migrate records for CLEC, if valid based on the NPAC database.
10.3.5 E9f 1 Database Updates for Resale Based CLECs
10.3.5.1 For resold services, CenturyLink, or its designated database provider, will
provide updates to the ALI database in a manner that is at the same level of accuracy
and reliability as such updates are provided for CenturyLink's End User customers. For
resold accounts, CLEC shall provide CenturyLink with accurate End User customer
location information to be updated to the ALI/DMS database. CenturyLink shall use its
current process to update and maintain End User customer information in the ALI/DMS
database.
10.3.6 E911 Database Accuracy
10.3.6.1 E911 Database accuracy shall be measured jointly by the PSAPs and
CenturyLink's database provider in a format supplied by CenturyLink. The reports shall
be forwarded to CLEC by CenturyLink's database provider when relevant and will
indicate incidents when incorrect or no ALI data is displayed. The reports provided to
CLEC shall contain CLEC-specific information regarding CLEC's accounts.
10.3.6.2 Each discrepancy report will be jointly researched by CenturyLink and
CLEC. Corrective action will be taken immediately by the responsible Party.
10.3.6.3 Each Party providing updates to the E911 database will be responsible
for the accuracy of location information records. Each Party providing updates
specifically agrees to indemnify and hold harmless the other Party from any claims,
damages, or suits related to the accuracy of data provided for inclusion in the E911
Database.
10.3.6.4 CenturyLink and its vendor will provide non-discriminatory error correction
for records submitted to the Automatic Location ldentification (ALl) database. For resold
accounts, if vendor detects errors, it will attempt to correct them. lf vendor is unable to
correct the error, vendor will contact CenturyLink for error resolution. For errors referred
to CenturyLink, CenturyLink will provide the corrections in a non-discriminatory manner.
lf CenturyLink is unable to resolve the error, CenturyLink will contact the Resale-CLEC
for resolution. ln the case of facilities-based CLECS, the vendor will interface directly
with CLEC to resolve record errors.
10.3.7 E91 1 lnterconnection
10.3.7.1 lf required by CLEC, CenturyLink shall interconnect direct trunks from
CLEC's network to the Basic 911 PSAP, or the E911 tandem. Such trunks may
alternatively be provided by CLEC. lf provided by CenturyLink, such trunks will be
provided on a non-discriminatory basis. CenturyLink shall provide special protection
identification for CLEC 911 circuits in the same manner as CenturyLink provides for its
911 circuits.
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10.3.7.1.1 The Parties shall establish a minimum of two (2) dedicated trunks
from CLEC's Central Office to each CenturyLink 911/E911 Selective Router (i.e.,
911 Tandem Office) that serves the areas in which CLEC provides Exchange
Service, for the provision of 911/E911 services and for access to all subtending
PSAPs (911 lnterconnection Trunk Groups). CLEC can order diverse routing for
9111E911 circuits, if facilities are available. When CenturyLink facilities are
available, CenturyLink will comply with diversity of facilities and systems as
ordered by CLEC. Where there is alternate routing of 911/E911 calls to a PSAP
in the event of failures, CenturyLink shall make that alternate routing available to
CLEC.
10.3.7.1.2 911 lnterconnection Trunk Groups must be, at a minimum, DSO
level trunks configured as a 2-wire analog interface or as part of a digital (1.544
Mbps) interface. Either configuration must use Centralized Automatic Message
Accounting (CAMA) type signaling with MF tones that will deliver Automatic
Number ldentification (ANl) with the voice portion of the call, or Signaling System
7 (SS7) if available (i.e., other signaling technology as available). All 911
lnterconnection trunk groups must be capable of transmitting and receiving
Baudot code necessary to support the use of Telecommunications Devices for
the Deaf (TTY/TDDs).
10.3.7.2 For ClEC-identified 911 trunk blockages, CenturyLink agrees to take
corrective action using the same trunking service procedures used for CenturyLink's own
E911 trunk groups.
10.3.7.3 The Parties will cooperate in the routing of 911 traffic in those instances
where the ALI/ANI information is not available on a particular 911 call.
10.3.7.4 For facilities-based CLEC using its own switch(es), CenturyLink shall
provide 911 lnterconnection, including the provision of dedicated trunks from CLEC End
Office Switch to the 911 control office, at Parity with what CenturyLink provides itself.
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10.3.7.1.3 CenturyLink shall begin restoration of 911/E911 trunking
facilities immediately upon notification of failure or outage. CenturyLink must
provide priority restoration of trunks or network outages on the same terms and
conditions it provides itself. CLEC will be responsible for the isolation,
coordination, and restoration of all 911 network maintenance problems to CLEC's
demarcation. CenturyLink will be responsible for the coordination and restoration
of all 911 network maintenance problems beyond the demarcation. CenturyLink
repair service includes testing and diagnostic service from a remote location,
dispatch of or in-person visit(s) of personnel. Where an on-site technician is
determined to be required, a technician will be dispatched without delay. CLEC
is responsible for advising CenturyLink of the circuit identification when notifying
CenturyLink of a failure or outage. The Parties agree to work cooperatively and
expeditiously to resolve any 911 outage. CenturyLink will refer network trouble to
CLEC if no defect is found in CenturyLink's network. The Parties agree that 911
network problem resolution will be managed in an expeditious manner at all
times.
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10.3.7.5 For CLEC's resale local exchange lines, CenturyLink shall provide access
to the same 911 trunks used for CenturyLink's retail customers which extend from the
CenturyLink End Office Switch to the Basic 911 PSAP or the E911 Tandem Switch.
CLEC access to such 911 trunks shall be on a shared, non-discriminatory basis.
10.3.8 E911 and Number Portability
10.3.8.1 When a CenturyLink telephone number is ported out, receiving CLEC or
its designated agent shall be responsible to update the ALI/DMS database. When
CLEC's telephone number is ported in, CenturyLink shall be responsible to update the
ALI/DMS database.
10.3.8.2 To the extent Remote Call Forwarding (RCF) is legally permitted to be
used to provide number portability to the customer then if a Party uses such RCF
method and a remark or other appropriate field information is available in the database,
the shadow or "forwarded-to" number and an indication that the number is ported shall
be added to the customer record by CLEC.
10.4 White Pages Directory Listings Service
10.4.1 Description
White Pages Directory Listings Service consists of CenturyLink placing the names, addresses
and telephone numbers of CLEC's End User customers in CenturyLink's Listings database,
based on End User customer information provided to CenturyLink by CLEC. CenturyLink is
authorized to use CLEC End User customer Listings as noted below, to the extent CLEC
chooses to provide such Listings to CenturyLink, in CLEC's sole discretion.
10.4.2 Terms and Conditions
10.4.2.0 White Pages Directory Listings Service is provided to reseller CLEC with
CLEC's resold local exchange lines, and such Listings include terms and conditions
(except prices) for Listings in CenturyLink's applicable product Tariffs, catalogs, price
lists, or other retail Telecommunications Services offerings. To the extent, however, that
a conflict arises between the terms and conditions of the Tariff, catalog, price list, or
other retail Telecommunications Services offering and this Agreement, this Agreement
shall be controlling. White Pages Directory Listings Service is available to facilities-
based CLEC as described in this Section.
10.4.2.1 Reseller CLEC and facilities-based CLEC using CenturyLink's switching
services to provide local Exchange Service will provide, and facilities-based CLEC using
its own or a third party's Switch(es) may provide, to CenturyLink, in standard format, by
mechanized or by manualtransmission to CenturyLink, its primary, premium and privacy
Listings.
10.4.2.1.1 CenturyLink will accept one (1) primary Listing for each main
telephone number belonging to CLEC's resale and facilities-based End User
customers at no monthly recurring charge.
10.4.2.1.2 lf provided to CenturyLink, CLEC will be charged for its resale
premium Listings (e.9., additional, foreign, cross-reference) and privacy Listings
(i.e., nonlisted and nonpublished) at CenturyLink's General Exchange Listing
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Tariff rates, less the wholesale discount, if any, as described in Exhibit A. CLEC
will be charged for its facilities-based premium Listings (e.9., additional, foreign,
cross-reference) and privacy Listings (i.e., nonlisted and nonpublished) at
market-based prices contained in Exhibit A. Primary Listings and other types of
Listings are defined in the CenturyLink General Exchange Tariffs.
10.4.2.2 lntentionally Left Blank.
10.4.2.3 lnformation on submitting and updating Listings is available in "Facility
Based CLECs and Reseller/Unbundled Network CLECs Directory Listings User
Document." CenturyLink will furnish CLEC Listings format specifications. Directory
publishing schedules and deadlines for CenturyLink's official directory publisher will be
provided to CLEC.
10.4.2.4 lf CLEC provides its End User customer's Listings to CenturyLink, CLEC
grants CenturyLink access to CLEC's End User customer Listings information except for
CLEC's Listings marked as nonpublished or nonlisted, for use in its Directory Assistance
Service as described in Section 10.5, and in its Directory Assistance List Service as
described in Section 10.6, and for other laMul purposes. CenturyLink will incorporate
CLEC End User customer Listings in the Directory Assistance Database. CenturyLink
will incorporate CLEC's End User customer Listings information in all existing and future
Directory Assistance applications developed by CenturyLink. Should CenturyLink cease
to be a Telecommunications Carrier, by virtue of a divestiture, merger or other
transaction, this access grant automatically term inates.
10.4.2.6 To the extent that state Tariff(s) Iimit CenturyLink's liability with regard to
Listings, the applicable state Tariff(s) is incorporated herein and supersedes the
Limitation of Liability section of this Agreement with respect to Listings only.
10.4.2.8 CenturyLink provides non-discriminatory appearance and integration of
white pages directory Listings for all CLEC's and CenturyLink's End User customers. All
requests for white pages directory listings, whether for CLEC or CenturyLink End User
customers, follow the same processes for entry into the Listings database.
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10.4.2.5 CLEC End User customer Listings will be treated the same as
CenturyLink's End User customer Listings. Prior written authorization from CLEC, which
authorization may be withheld, shall be required for CenturyLink to sell, make available,
or release CLEC's End User customer Listings to directory publishers, or other third
parties other than Directory Assistance providers. No prior authorization from CLEC
shall be required for CenturyLink to sell, make available, or release CLEC's End User
customer Directory Assistance Listings to Directory Assistance providers. Listings shall
not be provided or sold in such a manner as to segregate End User customers by
Carrier. CenturyLink will not charge CLEC for up End User dating and maintaining
CenturyLink's Listings databases. CLEC will not receive compensation from
CenturyLink for any sale of Listings by CenturyLink as provided for under this
Agreement.
10.4.2.7 CenturyLink is responsible for maintaining Listings, including entering,
changing, correcting, rearranging and removing Listings in accordance with CLEC
orders.
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10.4.2.9 CenturyLink will take reasonable steps in accordance with industry
practices to accommodate CLEC's nonpublished and nonlisted Listings provided that
CLEC has supplied CenturyLink the necessary privacy indicators on such Listings.
10.4.2.10 CLEC's white pages directory listings will be in the same font and size as
Listings for CenturyLink End User customers, and will not be separately classified.
10.4.2.11 CenturyLink processes for publication of white pages Directory Listings
will make no distinction between CLEC's and CenturyLink's subscribers. CLEC's
Listings will be provided with the same accuracy and reliability as CenturyLink's
End User customer Listings. CenturyLink will ensure CLEC's Listings provided to
CenturyLink are included in the white pages directory published on CenturyLink's behalf
using the same methods and procedures, and under the same terms and conditions, as
CenturyLink uses for its own End User customer Listings.
10.4.2.12 For CLEC's End User customers whose Listings CLEC provides to
CenturyLink for submission to its official directory publisher, CenturyLink shall ensure its
third party publisher distributes appropriate alphabetical and classified directories (white
and yellow pages) and recycling services to such CLEC End User customers at Parity
with CenturyLink End User customers, including providing directories a) upon
establishment of new service; b) during annual mass distribution; and c) upon End User
customer request.
10.4.2.13 CLEC shall use commercially reasonable efforts to ensure that Listings
provided to CenturyLink are accurate and complete. All third party Listings information is
provided AS lS, WITH ALL FAULTS. CLEC further represents that it shall review all
Listings information provided to CenturyLink, including End User customer requested
restrictions on use, such as nonpublished and nonlisted restrictions.
10.4.2.14 lntentionallyLeftBlank.
10.4.2.15 CLEC shall be solely responsible for knowing and adhering to state laws
or rulings regarding Listings and for supplying CenturyLink with the applicable Listing
information. CenturyLink understands that certain states, including, but not necessarily
limited to, Minnesota, South Dakota, and Washington, have enacted statutes that
impose certain requirements upon the provision of wireless listings, and CLEC
represents and warrants that listings CLEC submits to CenturyLink reflect and are
provided in full compliance with applicable laws and regulations, including but not limited
to, laws and regulations applicable to wireless listings.
10.4.2.16 lf CLEC provides Listing lnformation to CenturyLink its End User
customer names, addresses and telephone numbers will be provided in a standard
mechanized or manualformat, as specified by CenturyLink.
10.4.2.17 CLEC will supply its ACNA/CIC or CLCC/OCN, as appropriate, with each
order to provide CenturyLink the means of identifying Listings ownership.
10.4.2.18 Prior to placing Listings orders on behalf of End User customers, CLEC
shall be responsible for obtaining, and have in its possession, Proof of Authorization
(POA), as set forth in Section 5.3 of this Agreement.
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10.4.2.19 For Listings that CLEC submits to CenturyLink, CenturyLink will provide
monthly Listing verification proofs that provide the data to be displayed in the published
white pages directory and available on CenturyLink's Directory Assistance Service.
Verification proofs containing nonpublished and nonlisted Listings are also available
upon request on the same monthly schedule.
10.4.2.20 CenturyLink will provide CLEC a reasonable opportunity to verify the
accuracy of its Listings to be included in the white pages directory and in CenturyLink's
Directory Assistance Service.
10.4.2.21 CLEC may review and if necessary edit its white page Listings prior to the
close date for publication in the directory.
10.4.2.22 CLEC is responsible for all dealings with, and on behalf of, CLEC's
End User customers, including:
10.4.2.22.1 All End User customer account activity (e.9., End User customer
queries and complaints);
10.4.2.22.2 All account maintenance activity (e.9., additions, changes,
issuance of orders for Listings to CenturyLink);
10.4.2.22.3 Determining privacy requirements and accurately coding the
privacy indicators for CLEC's End User customer information (if End User
customer information provided by CLEC to CenturyLink does not contain a
privacy indicator, no privacy restrictions will apply); and
10.4.2.22.4
customers.
Any additional services requested by CLEC's End User
10.4.2.23 Pursuant to Sections 222 (a), (b), (c), (d), and (e) of the
Telecommunications Act, CenturyLink will provide subscriber list information gathered in
CenturyLink's capacity as a provider of local Exchange Service on a timely basis, under
non-discriminatory and reasonable rates, terms and conditions to CLEC upon request for
the purpose of publishing directories in any format. Rates may be subject to federal or
state law or rules, as appropriate. Upon request by CLEC, CenturyLink shall enter into
negotiations with CLEC for CLEC's use of subscriber list information for purposes other
than publishing directories, and CenturyLink and CLEC will enter into a written contract if
agreement is reached for such use.
10.4.2.23.1 CenturyLink shall use commercially reasonable efforts to ensure
that its retail End User customer Listings provided to CLEC are accurate and
complete. Any third party Listings are provided AS lS, WITH ALL FAULTS.
CenturyLink further represents that it shall review all its retail End User customer
Listings information provided to CLEC including End User customer requested
restrictions on use, such as nonpublished and nonlisted restrictions.
10.4.2.24 CenturyLink represents and warrants that any arrangement for the
publication of white pages Directory Listings with an Affiliate or contractor, requires such
Affiliate or contractor to publish the Directory Listings of CLEC contained in
CenturyLink's Listings database so that CLEC's Directory Listings are non-discriminatory
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in appearance and integration, and have the same accuracy and reliability that such
Affiliate or contractor provides to CenturyLink's End User customers.
10.4.2.25 CenturyLink further agrees that any arrangements for the publication of
white pages Directory Listings with an Affiliate or contractor shall require such Affiliate or
contractor to include in the customer guide pages of the white pages directory, a notice
that End User customers should contact their Current Service Provider to request any
modifications to their existing Listing or to request a new Listing.
10.4.2.26 CenturyLink agrees that any arrangement with an Affiliate or contractor
for the publication of white pages directory Listings shall require such Affiliate or
contractor to provide CLEC space in the customer guide pages of the white pages
directory for the purpose of notifying End User customers how to reach CLEC to: (1)
request service; (2) contact repair service; (3) dial Directory Assistance; (4) reach an
account representative; (5) request buried cable locate service; and (6) contact the
special needs center for End User customers with disabilities.
10.4.2.27 lf CLEC submits its End User customer Listings to CenturyLink through a
service bureau or other type of third party (agent), CLEC and the agent shall execute a
Letter of Authorization (LOA), in a form acceptable to CenturyLink, that shall include, but
not be limited to, the following terms:
10.4.2.27.1 That the agent is authorized by CLEC to submit Listings to
CenturyLink on its behalf and to work with CenturyLink in resolving any issues
surrounding its Listing submissions; and
10.4.2.27.2 That the agent will comply with all terms and conditions of this
Agreement in submitting CLEC's End User customers' Listings to CenturyLink.
10.4.2.27.3 CLEC's use of an agent in submitting its customers' Listings to
CenturyLink shall not alter CLEC's obligations under this Agreement and CLEC shall
remain primarily liable for covenants and responsibilities under this Agreement.
10.4.3 Rate Elements
The following rate elements apply to white pages directory Listings and are contained in Exhibit
A of this Agreement.
10.4.3.1 Primary Listings; and
10.4.3.2 Premium and Privacy Listings.
10.4.4 Ordering Process
'10.4.4.1 CenturyLink provides training on white pages directory Listings requests
and submission processes. The ordering process is similar to the service ordering
process.
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10.4.4.2 CLEC Listings can be submitted for inclusion in CenturyLink white pages
directories according to the directions in the CenturyLink Listings User Documents for
Facility-Based and Reseller CLECS, which is available on-line through the PCAT
(http:i/www.centurylink.com/wholesale/pcaV) or will be provided in hard copy to CLEC
upon request. lnitial information and directions are available in the PCAT.
10.4.4.3 CLEC can submit the OBF forms incorporated in the Local Service
Request via the IMA-EDI, IMA-GUI, or by facsimile.
10.5 Directory Assistance Service
10.5.1 Description
10.5.1.1 Directory Assistance Service is a voice service that CenturyLink provides
to its own End User customers, reseller and/or facilities-based CLEC, and to other
Telecommunications Carriers. Directory Assistance Service provided to CLEC includes
non-discriminatory access to CenturyLink's Directory Assistance centers, services, and
Directory Assistance Databases. Directory Assistance Service provides voice callers
published and nonlisted listing information, which is comprised of name and telephone
number, and address if available, as contained in CenturyLink's then-current Directory
Assistance Database and in the national Directory Assistance Database that is accessed
by CenturyLink. Directory Assistance Service is available with ClEC-specific branding,
generic branding and with Directory Assistance Call Completion service options, where
available. lf facilities-based CLEC chooses to access CenturyLink's Directory
Assistance Service, it is provided to CLEC under this Agreement pursuant to Section
251(bX3) of the Act. As such, the pricing requirements of Section 252(d)(1) of the Act
are not applicable.
10.5.1.1.1 DirectoryAssistanceService.
10.5.1.1.1.1 Local Directory Assistance Service. Provides
CLEC's End User customers published and non-listed Listing information
within the caller's LATA that are included in CenturyLink's then-current
Directory Assistance Database.
10.5.1 .1.1.2 National Directory Assistance Service. Provides
CLEC's End User customers published and non-listed Listing information
from the database of the national Directory Assistance Services vendor
selected and accessed by CenturyLink.
10.5.1.1.1.3 Call Branding Service. Provides CLEC Local and
national Directory Assistance Service that is branded with the brand of
CLEC (CLEC-specific branding), where Technically Feasible, or with a
generic brand. ClEC-specific Call Branding announces CLEC's name to
CLEC's End User customer at the start and completion of the call.
Generic branding does not announce any provider's name. CLEC-
specific Call Branding and generic branding are optional services
available to CLEC.
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a) Front End ClEC-specific Call Branding - Announces
CLEC's name to CLEC's End User customer at the start of the
call.
b) Back End ClEC-specific Call Branding - Announces
CLEC's name to CLEC's End User customer at the completion of
the call.
c) lntentionally Left Blank.
d) CenturyLink will record CLEC's specific brand message.
10.5.1 .1.1.4 Call completion service allows CLEC's End User
customers' local/intralATA calls to be completed, where available.
10.5.2 Terms and Conditions
10.5.2.0 Directory Assistance Service accessed over CLEC's resold local
exchange lines includes terms and conditions (except prices) for Directory Assistance
Service in CenturyLink's applicable product Tariffs, catalogs, price lists, or other retail
Telecommunications Services offerings. To the extent, however, that a conflict arises
between the terms and conditions of the Tariff, catalog, price list, or other retail
Telecommunications Services offering and this Agreement, this Agreement shall be
controlling. Directory Assistance Service is available to facilities-based CLEC as
described in this Section unless otherwise noted. lf facilities-based CLEC chooses to
access CenturyLink's Directory Assistance Service, it is provided to CLEC under this
Agreement pursuant to Section 251(bX3) of the Act. As such, the pricing requirements
of Section 252(d)(1) of the Act are not applicable. Directory Assistance Service is
available to CLEC as a facilities-based provider at the market-based prices contained in
Exhibit A.
10.5.2.1 lntentionally Left Blank
10.5.2.2 CenturyLink's Directory Assistance Database is the database owned and
maintained by CenturyLink which contains only those (i) published and non-listed
telephone number Listings obtained by CenturyLink from its own End User customers,
and (ii) certain other published and non-listed telephone number Listings that have been
lawfully obtained by CenturyLink for subscribers of other service providers. CLEC has
the right, but not the obligation pursuant to this Agreement to provide Listing information
about its End Users (i.e. "subscribers" within the meaning of this definition) to
CenturyLink for purposes of being included in CenturyLink's Listing database, and in the
event such information is provided to CenturyLink by CLEC, it shall be governed by the
terms and provisions of this Agreement.
10.5.2.3 CenturyLink will provide access to Directory Assistance Service for
facilities-based CLEC using its own or a third party's Switch(es) via dedicated multi-
frequency (MF) operator service trunks. CLEC may purchase operator service trunks
from CenturyLink or provide them itself. These operator service trunks will be connected
directly to a CenturyLink Directory Assistance host or remote Switch. CLEC will be
required to order or provide at least one (1) operator services trunk for each NPA
served.
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10.5.2.4 CenturyLink will perform Directory Assistance Services for CLEC in
accordance with operating methods, practices, and standards in effect for all
CenturyLink End User customers. CenturyLink will provide the same priority of handling
for CLEC's End User customer calls to CenturyLink's Directory Assistance Service as it
provides for its own End User customer calls. Calls to CenturyLink's Directory
Assistance Service are handled on a first come, first served basis, without regard to
whether calls are originated by CLEC or CenturyLink End User customers.
10.5.2.5 CLEC-specific Call Branding for Directory Assistance requires recording
CLEC's name.
10.5.2.6 lntentionally Left Blank.
10.5.2.7 lntentionally Left Blank.
10.5.2.8 Reseller CLEC's End User customers will use the same dialing pattern to
access Directory Assistance Service as used by CenturyLink's End User customers (i.e.,
411, 555-1212, or NPA+555-1212).
10.5.2.9 Facilities-based CLEC using its own or a third party's Switch(es) may
choose to have its End User customers dial a unique number or use the same dialing
pattern as CenturyLink End User customers use to access CenturyLink Directory
Assistance Service.
10.5.2.10 CenturyLink will timely enter into its directory assistance database
updates of CLEC's Listings that CLEC provides to CenturyLink as described in Section
10.4. CenturyLink will incorporate CLEC End User customer Listings in the Directory
Assistance Database. CenturyLink will incorporate CLEC's End User customer Listings
information in all existing and future Directory Assistance applications developed by
CenturyLink. CenturyLink will implement quality assurance procedures such as random
testing for listing accuracy. CenturyLink will identify itself to End User customers calling
its Directory Assistance Service provided for itself either by company name or operating
company name or operating company number so that End User customers have a
means to identify with whom they are dealing.
10.5.2.10.1 ln accordance with Section 18, where CLEC supplies its Listings
to CenturyLink, CLEC may request a comprehensive audit of CenturyLink's use
of CLEC's Listings for Directory Assistance Service. ln addition to the terms
specified in Section 18, the following also apply: as used herein, "Audit" shall
mean a comprehensive review of the other Party's delivery and use of the
Listings for Directory Assistance Service provided hereunder and such other
Party's performance of its obligations under this Agreement. CLEC may perform
up to two (2) audits per twelve (12) month period commencing with the Effective
Date of this Agreement of CenturyLink's use of CLEC's Listings in CenturyLink's
Directory Assistance Service. CLEC shall be entitled to "seed" or specially code
some or all of the Listings for Directory Assistance Service that it provides
hereunder in order to trace such information during an Audit and ensure
compliance with the disclosure and use restrictions set forth in this Agreement.
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10.5.2.11 CenturyLink shall use CLEC's Listings supplied to CenturyLink by CLEC
under the terms of this Agreement for purposes of providing Directory Assistance
Service and for other lawful purposes, except that CLEC's Listings supplied to
CenturyLink by CLEC and marked as nonpublished or nonlisted Listings shall not be
used for marketing purposes, subject to the terms and conditions of this Agreement.
10.5.3 Rate Elements
The following rate elements apply to Directory Assistance Service. Directory Assistance
Service is provided to CLEC for resale with resold local exchange lines at the CenturyLink retail
price less the wholesale discount contained in Exhibit A, if any. Directory Assistance Service is
provided to CLEC as a facilities-based provider at the market-based prices contained in
Exhibit A.
10.5.3.1 A per-call rate applies for Local Directory Assistance and for national
Directory Assistance Services.
10.5.3.2 lntentionally Left Blank
10.5.3.3 A per-call rate is applicable for call completion service
10.5.4 Ordering Process
CLEC will order Directory Assistance Service by completing the questionnaire entitled
"CenturyLink Operator Services/Directory Assistance Questionnaire for Competitive Local
Exchange Carriers." This questionnaire may be obtained from CLEC's CenturyLink account
manager.
10.5.5 Billing
10.5.5.1 CenturyLink will track and bill CLEC for the number of calls placed to
CenturyLink's Directory Assistance Service by CLEC's End User customers as well as
for the number of requests for call completion seruice.
10.5.5.2 For purposes of determining when CLEC is obligated to pay the per call
rate, the call shall be deemed made and CLEC shall be obligated to pay when the call is
received by the operator services Switch. An End User customer may request and
receive no more than two (2) telephone numbers per Directory Assistance call.
CenturyLink will not credit, rebate or waive the per call charge due to any failure to
provide a telephone number.
10.5.5.3 Call completion service will be charged at the per call rate when the
End User customer completes the required action (i.e., "press the number one," "stay on
the line," etc.).
10.6 Directory Assistance List
10.6.1 Description
10.6.1.1 Directory Assistance List (DAL) information consists of name, address
and telephone number information contained in CenturyLink's Directory Assistance
Database and, where available, related elements required in the provision of Directory
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Assistance Service. No prior authorization from CLEC shall be required for CenturyLink
to sell, make available, or release CLEC's End User customer Directory Assistance
Listings to Directory Assistance providers. ln the case of subscribers who have non-
published Listings within the Directory Assistance Database, CenturyLink shall provide
the subscribers local Numbering Plan Area (NPA), address, and an indicator to identify
the non-published status of the Listing; however, CenturyLink will not provide the non-
published telephone number in DAL information. DAL information includes privacy and
use restriction indicators as requested by subscribers and by their service providers.
DAL information is provided pursuant to Section 251(bX3) of the Act. As such, the
pricing requirements of Section 252(d)(1) of the Act are not applicable. DAL information
shall be provided to CLEC at market-based prices contained in Exhibit A.
10.6.1.2 CenturyLink will provide DAL information via initial loads and daily
updates by means of Network Data Mover (NDM) or as otherwise mutually agreed upon
by the Parties. CenturyLink will provide all changes, additions or deletions to the DAL
information overnight on a daily basis after database updates have been processed.
The Parties will use a mutually agreed upon format for the data loads.
10.6.1.3 DAL information shall specify whether the CenturyLink End User
customer is a residential, business, or government subscriber, and the Listings of
service providers other than CenturyLink will specify such information where it has been
provided by the service provider on the applicable Listing order.
10.6.1.4 ln the event CLEC requires a reload of DAL information from
CenturyLink's database in order to validate, synchronize or reconcile its database, a
reload will be made available according to the rate specified in Exhibit A.
10.6.1.5 CenturyLink and CLEC will cooperate in the designation of a location to
which the data will be provided.
10.6.2 Terms and Conditions
10.6.2.1 lf CLEC purchases use of DAL information under this Agreement,
CenturyLink grants to CLEC, as a competing provider of telephone Exchange Service
and telephone toll service, access to DAL information for purposes of providing Directory
Assistance Services and for other lawful purposes subject to the terms and conditions of
this Agreement. CLEC is solely responsible for its laMul use of DAL information
obtained underthis Agreement pursuant to Section 251(bX3) of the Act, including, but
not limited to, use of such information only for purposes permitted, or not prohibited by,
the Act, federal and state laws, rules, and regulations, the FCC's orders, rules and
regulations, and the Commission's orders, rules, and regulations. As it pertains to the
use of DAL information in this Agreement, "Directory Assistance Services" shall mean
the provision by CLEC, via telephone, via a live operator or mechanized system, of
telephone number and address information for an identified name or the name and/or
address for an identified telephone number. Should CLEC cease to be a
Telecommunications Carrier or a competing provider of telephone Exchange Service or
telephone toll service, or this Agreement is terminated, this access grant automatically
terminates.
10.6.2.1.1 CenturyLink shall make commercially reasonable efforts to
ensure that Listings belonging to CenturyLink retail End User customers provided
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to CLEC in DAL information are accurate and complete. All third party DAL
information is provided AS lS, WITH ALL FAULTS. CenturyLink shall review all
of its End User customer Listings information provided to CLEC, including, but
not limited to, End User customer requested restrictions on use, such as non-
published and non-listed restrictions.
10.6.2.1.2 CLEC must not and will not (i) use DAL information for purposes
of directory publishing or (ii) sublicense, sell, provide or otherwise transfer DAL
information to directory publishers for purposes of directory publishing.
10.6.2.1.3 Listings included in CenturyLink's DAL information and marked
to indicate a restriction on use, or to indicate a restriction on inclusion of DAL
information in Directory Assistance Services applications, shall be used by CLEC
only in a manner that is consistent with each such restriction and that does not
violate a restriction, including, but not limited to the following.
10.6.2.1.3.1 Restriction indicators on DAL information include:
Privacy indicators, including, but not limited to, nonpublished and
nonlisted indicators;
a
a
a Omit from address directories indicators; and
No solicitation indicators;
o Omit from telemarketing, direct mail, and e-mail lists indicators.
10.6.2.1.3.2 Nonpublished Listings information provided in DAL
information shall not be used for any purpose except for providing
Directory Assistance Services. When used in Directory Assistance
Services applications, nonpublished Listings shall not be used for any
purpose other than in matching a search query. The nonpublished
subscriber name and address, while supplied to CLEC in DAL
information, shall not be provided to any person other than the operator
responding to the End User customer Directory Assistance Services
query.
10.6.2.2 lf CLEC purchases use of DAL information under this Agreement, CLEC
will obtain and timely enter into its directory assistance database daily updates of the
DAL information, will implement quality assurance procedures such as random testing
for directory assistance Listing accuracy, and will identify itself to End User customers
calling its Directory Assistance Services either by company name or operating company
number so that End User customers have a means to identify with whom they are
dealing.
'10.6.2.3 lntentionallyLeftBlank
10.6.2.4 CenturyLink shall retain all right, title, interest and ownership in and to the
DAL information it provides under this Agreement. CLEC acknowledges and
understands that while it may disclose the names, addresses, and telephone numbers
(or an indication of non-published status) of End Users to a third party calling its
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Directory Assistance Services for such information, the fact that any subscriber included
in the Directory Assistance Database obtains service from either Party or from a
particular service provider is Confidential and Proprietary lnformation and shall not be
disclosed to any third party.
10.6.2.5 Each Party shall take commercially reasonable and prudent measures to
prevent unlaMul use of DAL information at least equal to the measures it takes to
protect its own confidential and proprietary information, including but not limited to
implementing adequate computer security measures to prevent unauthorized access to
DAL information when contained in any database.
10.6.2.5.1 Unauthorized use of DAL information, or any disclosure to a
third party of the fact that an End User whose Listing is furnished in the DAL
information, subscribes to either Party or to a specific service provider, shall be
considered a material breach of this Agreement and shall be resolved under the
Dispute Resolution provisions of this Agreement.
10.6.2.6 Within five (5) Days after the termination of this Agreement, CLEC shall
(a) return and cease using any and all DAL information which it has obtained from
CenturyLink's Directory Assistance Database and which it has in its possession or
control, (b) extract and expunge any and all copies of such DAL information, any
portions thereof, and any and all information extracted therefrom, from its files and
records, whether in print or electronic form or in any other media whatsoever, and (c)
provide a written certification to CenturyLink from CLEC's officer that all of the foregoing
actions have been completed. A copy of this certification may be provided to any
service provider who has provided CenturyLink with any DAL information covered by
such certification.
10.6.2.7 CLEC is responsible for ensuring that it has proper security measures in
place to protect the privacy of the End User information contained within the DAL
information. CLEC must remove from its database any telephone number for an
End User whose Listing has become non-published when so notified by CenturyLink or
such End User.
10.6.2.8 Audits -- ln accordance with Section 18, CenturyLink may request a
comprehensive audit of CLEC's use of the DAL information. ln addition to the terms
specified in Section 18, the following also apply:
10.6.2.8.1 As used herein, "Audit" shall mean a comprehensive review of
the other Party's delivery and use of the DAL information provided under this
Agreement and such other Party's performance of its obligations under this
Agreement. Either Party (the Requesting Party) may perform up to two (1)
Audits per twelve (12) month period commencing with the Effective Date of this
Agreement. The Parties may "seed" or specially code some or all of the DAL
information that it provides under this Agreement in order to trace such
information during an Audit and ensure compliance with the disclosure and use
restrictions set forth in this Section 10.6.
10.6.2.8.2 All paper and electronic records will be subject to Audit
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10.6.2.9 CLEC recognizes that certain providers who have provided DAL
information that is included in CenturyLink's Directory Assistance Database may be third
party beneficiaries of this Agreement for purposes of enforcing any terms and conditions
of the Agreement other than payment terms with respect to their DAL information.
10.6.2.9.1 CLEC indemnifies CenturyLink for any and all loss, debt, liability,
damage, obligation, claim, demand, judgment, or settlement of any nature or
kind, known or unknown, Iiquidated or unliquidated including, but not limited to,
reasonable costs and expenses (including, but not limited to, attorneys' fees)
raised by these other service providers who have provided any DAL information
that is included in CenturyLink's Directory Assistance Database whether formal
or informal and will handle all communications with these service providers
regarding this matter.
10.6.2.10 CenturyLink will provide a non-discriminatory process and procedure for
contacting End Users with non-published telephone numbers that are included in
CenturyLink's Directory Assistance Database in emergency situations. Such process
and procedure will be available to CLEC for CLEC's use when CLEC provides its own
Directory Assistance Services and purchases CenturyLink's DAL product.
10.6.2.11 All of the provisions of Section 10.6.2 of this Agreement will survive
expiration or termination of this Agreement.
10.6.3 Rate Elements
Recurring and nonrecurring rate elements for DAL information are described below and rates
are contained in Exhibit A of this Agreement.
10.6.3.1 lnitial Database Load -- A "snapshot" of data in the Directory Assistance
Database or portion of the database at the time the order is received.
10.6.3.2 Reload -- A "snapshot" of the data in the Directory Assistance Database
or portion of the database required in order to refresh the data in CLEC's database.
10.6.3.3 Daily Updates -- Daily change activity affecting DAL information in the
Directory Assistance Database.
10.6.3.4 One-Time Set-Up Fees - Charges for database loads.
10.6.3.5 Output Charges Media charges resulting from the electronic
transmission of the DAL information.
10.6.4 Ordering
10.6.4.1 CLEC may order the initial DAL information load or update files for
CenturyLink's local Exchange Service areas in its 14 state operating territory or, on a
state-specific basis, or, where Technically Feasible, CLEC may order the initial DAL
information load or update files by CenturyLink White Page Directory Code or NPA.
10.6.4.2 Special requests for data at specific geographic levels (such as NPA)
must be negotiated in order to address data integrity issues.
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10.6.4.3 CLEC shall use the DAL Order Form found in the PCAT
10.7 Toll and Assistance Operator Services
10.7.1 Description
10.7.1.1 Toll and assistance operator services (operator services) are a family of
offerings that assist CLEC's resale and facilities-based End User customers in making
and receiving EAS/local and lntraLATA toll calls. Operator services provided to CLEC
include non-discriminatory access to CenturyLink operator service centers, services, and
personnel. lf facilities-based CLEC using CenturyLink's, its own, or a third party's
Switch(es) chooses to access CenturyLink's operator services, they are provided to
CLEC under this Agreement pursuant to Section 251(bX3) of the Act. As such, the
pricing requirements of Section 252(d)(1) of the Act are not applicable. Operator
services shall be provided to CLEC as a facilities-based provider at the market-based
rates contained in Exhibit A.
10.7.1.1.1 EAS/Local and lntraLATA Assistance. Assists CLEC End User
customers requesting help or information on making and receiving EAS/local and
lntraLATA toll calls, connects CLEC End User customers to CenturyLink's
Directory Assistance Service, and provides other information and guidance,
including referral to the business office and repair, as may be consistent with
CenturyLink's customary practice for providing End User customer assistance.
1O.7.1.1.2 lntentionallyLeft Blank.
10.7.1.1.3 Emergency Assistance. Provides assistance for handling
CLEC's End User customer's EAS/local and lntraLATA toll calls to emergency
agencies, including but not limited to, police, sheriff, highway patrol and fire.
CLEC is responsible for providing CenturyLink with the appropriate emergency
agency numbers and updates.
10.7.1.1.4 lntentionally Left Blank.
10.7.1.1.5 lntentionally Left Blank.
10.7.1.1.6 Quote Service - Provides time and charges to hotel/motel and
other CLEC End User customers for guesUaccount identification.
10.7.1.1.7 CLEC-Specific Call Branding Service. Provides CLEC's
End User customers the operator services listed in this Section branded with the
brand of CLEC (CLEC-specific branding), where Technically Feasible, or with a
generic brand. ClEC-specific Call Branding announces CLEC's name to CLEC's
End User customer at the start and completion of the call. Generic branding
does not announce any provider's name. CLEC-specific and generic Call
Branding are optional services available to CLEC.
10.7.1.1.7.1 Front End ClEC-specific Call Branding -- Announces
CLEC's name to CLEC's End User customer at the start of the call.
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10.7.1.1.7.2 Back End ClEC-specific Call Branding -- Announces
CLEC's name to CLEC's End User customer at the completion of the call.
10.7.2 Terms and Conditions
10.7.2.0 Operator services accessed over CLEC's resold local exchange lines
include terms and conditions (except prices) for operator services in CenturyLink's
applicable product Tariffs, catalogs, price lists, or other retail Telecommunications
Services offerings. To the extent, however, that a conflict arises between the terms and
conditions of the Tariff, catalog, price list, or other retail Telecommunications Services
offering and this Agreement, this Agreement shall be controlling. Operator services are
available to facilities-based CLEC as described in this Section 10.7, unless otherwise
noted.
10.7.2.0.1 CenturyLink does not authorize CLEC to offer CenturyLink the
incumbent Local Exchange Carrier (ILEC) as a Local Primary lnterexchange
Carrier (LPIC) to its existing or new End User customers on CenturyLink's behalf.
lf CLEC assigns CenturyLink the ILEC, LPIC 5123, to CLEC's existing or new
End User customers, CenturyLink will bill reseller CLEC for lntraLATA Toll
services at the CenturyLink retail rate less the wholesale discount contained in
Exhibit A, if any, and will bill facilities-based CLEC at the rates contained or
referenced in Exhibit A, and CenturyLink will not directly bill CLEC's End User
customers for such lntraLATA Toll services.
10.7.2.0.2 lf CLEC assigns CenturyLink the ILEC, PIC 5123, to CLEC's
existing or new End User customers, transport beyond CenturyLink's local
interoffice network for lntraLATA Toll services will be provided over CenturyLink's
lntraLATA Toll network. Routing tables resident in CenturyLink's Switch(es) will
direct CLEC's traffic over CenturyLink's interoffice message trunk network.
10.7.2.0.3 lf, during the term of this Agreement, CenturyLink the ILEC offers
lntraLATA Toll services directly to CLEC's End User customers, CenturyLink will
establish its own billing relationship with such End User customers, and
CenturyLink will not bill CLEC, and CLEC shall have no obligation to pay
CenturyLink, for such lntraLATA Toll services CenturyLink provides to CLEC's
End User customers.
10.7.2.1 For facilities-based CLEC using its own or a third party's Switch(es),
lnterconnection to CenturyLink's operator services Switch is Technically Feasible at two
(2) distinct points on the Trunk Side of the Switch. The first connection point is an
operator services trunk connected directly to the CenturyLink operator services host
Switch. The second connection point is an operator services trunk connected directly to
a remote CenturyLink operator services Switch.
10.7.2.2 Trunk Provisioning and facility ownership must follow CenturyLink
guidelines.
10.7.2.3 ln orderfor CLEC to use CenturyLink's operator services as a facilities-
based CLEC using its own or a third party's Switch(es), CLEC must provide an operator
service trunk between CLEC's End Office Switch and the lnterconnection point on the
CenturyLink operator services Switch for each NPA served.
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10.7.2.4 The technical requirements of operator service trunk are covered in the
Operator Services Systems Generic Requirement (OSSGR), Telcordia document FR-
NWT-000271, Section 6 (Signaling) and Section 10 (System lnterfaces) in general
requirements form.
10.7.2.5 lntentionally Left Blank
1O.7.2.6 lntentionally Left Blank
10.7.2.7 CenturyLink will perform operator services in accordance with operating
methods, practices, and standards in effect for all its End User customers, including
making and receiving EAS/local and lntraLATA Toll calls. CenturyLink will respond to
CLEC's End User customer calls to CenturyLink's operator services according to the
same priority scheme as it responds to CenturyLink's End User customer calls. Calls to
CenturyLink's operator services are handled on a first come, first served basis, without
regard to whether calls are originated by CLEC or CenturyLink End User customers.
10.7.2.8 CenturyLink will provide operator services to CLEC where Technically
Feasible and facilities are available. CenturyLink may from time-to-time modify and
change the nature, extent, and detail of specific operator services available to its retail
End User customers, and to the extent it does so, CenturyLink will provide notice to
CLEC on a timely basis consistent with Commission rules and notice requirements.
10.7.2.9 CenturyLink shall maintain adequate equipment and personnel to
reasonably perform the operator services. Facilities-based CLEC using its own or a third
party's Switch(es) shall provide and maintain the facilities necessary to connect its
End User customers to the locations where CenturyLink provides the operator services
and to provide all information and data needed or reasonably requested by CenturyLink
in order to perform the operator services.
1O.7.2.10 lntentionally Left Blank
10.7.2.11 ClEC-specific Call Branding for operator services includes recording and
setting up CLEC's brand message and loading the brand message into CenturyLink's
Switch(es). CenturyLink will record CLEC's brand message.
10.7.2.12 lntentionallyLeftBlank
10.7.2.13 Reseller CLEC's End User customers dial the same number
CenturyLink's own End User customers dial to access operator services, including "0" or
"0+." Facilities-based CLEC using its own or a third party's Switch(es) may choose to
have its End User customers access CenturyLink operators by dialing a unique number
or by using the same dialing pattern as used by CenturyLink End User customers.
10.7.3 Rate Elements
The following rate elements apply to operator services. Operator services are provided to
CLEC for resale with resold local exchange lines at the CenturyLink retail price less the
wholesale discount contained in Exhibit A, if any. Operator services are provided to CLEC as a
facilities-based provider at the market-based prices contained in Exhibit A.
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10.7.3.1 Operator services are priced on a per call basis, as follows.
10.7.3.1.1 Operator Services Calls - Charges apply for each completed
call handled by operator services, including EAS/local calls and lntraLATA toll
calls made, or received and accepted, by CLEC's End User customer.
10.7.3.1.2 lntentionallyLeft Blank.
10.7.3.1.3 lntentionallyLeftBlank.
10.7.3.1.4 lntentionallyLeftBlank.
10.7.3.1.5 lntentionallyLeft Blank.
10.7.3.1.6 Busy Line Verify - Charges apply for each call where the
operator determines that conversation exists on a line.
10.7.3.1.7 Busy Line lnterrupt - Charges apply for each call where the
operator interrupts conversation on a busy line and requests release of the line.
10.7.3.1.8 Operator Assistance - Charges apply for operator assistance
whether a call is completed or not, that does not othenrise generate an operator
surcharge as described in this Section. These calls include, but are not limited
to: calls given the DDD rate because of transmission problems; calls where the
operator has determined there should be no charge, such as Busy Line Verify
attempts where conversation was not found on the line; calls where CLEC's
End User customer requests information from the operator aM no attempt is
made to complete a call; and calls for quotation service.
10.7.3.1.9 "Completed call" as used in this Section shall mean that CLEC's
End User customer makes contact with the location, telephone number, person
or extension designated by the End User customer.
10.7.3.2 lntentionally Left Blank.
10.7.3.3 CLEC-Specific Call Branding Nonrecurring Charges. CenturyLink will
charge CLEC a nonrecurring set-up and recording fee for establishing CLEC-specific
Call Branding, and for loading CLEC's brand message in CenturyLink's Switch(es).
CLEC must pay such nonrecurring charges prior to commencement of CLEC-specific
branding. The nonrecurring charges apply each time CLEC's brand message is
changed. The nonrecurring charge to load the Switches with CLEC's branded message
will be assessed each time there is any change to the Switch.
10.7.4 Ordering Process
CLEC will order operator services by completing the "CenturyLink Operator Services/Directory
Assistance Questionnaire for Competitive Local Exchange Carriers." Copies of this
questionnaire may be obtained from CLEC's designated CenturyLink account manager.
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10.7.5.1 CenturyLink will track usage and bill CLEC for the calls made and
received by CLEC's End User customers and facilities.
10.7.5.2 CenturyLink will compute CLEC's invoice based on calls made and
received by CLEC's End User customers.
10.7.5.3 lf, due to equipment malfunction or other error, CenturyLink does not
have available the necessary information to compile an accurate Billing statement,
CenturyLink may render a reasonably estimated bill, but shall notify CLEC of such
estimate and cooperate in good faith with CLEC to establish a fair, equitable estimate.
CenturyLink shall render a bill reflecting actual billable quantities when and if the
information necessary for the Billing statement becomes available.
10.7.5.4 CenturyLink shall provide to CLEC usage information within CenturyLink's
control with respect to calls originated by or terminated to CLEC's End User customers
in the form of the actual information that is comparable to the information CenturyLink
uses to bill its own End User customers. Without limiting the generality of the foregoing,
CenturyLink shall provide CLEC with Daily Usage Feed (DUF) billing information.
10.7.5.5 lntentionally Left Blank.
10.7.5.6 lf CLEC assigns CenturyLink the ILEC to provide lntraLATA Toll services
for its End User customers, CenturyLink shall bill CLEC and CLEC shall pay CenturyLink
for such services in accordance with Exhibit A.
10.8 Access to Poles, Ducts, Conduits, and Rights of Way
Access to CenturyLink poles, ducts and rights of way as required by Section 251 of the
Act is available to CLEC upon request and completion of an amendment to this
Agreement.
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Section 11.0 - NETWORK SECURITY
11.1 Protection of Service and Property. Each Party shall exercise the same degree
of care to prevent harm or damage to the other Party and any third parties, its employees,
agents or customers, or their property as it employs to protect its own personnel, customers and
property, etc.
11.2 Each Party is responsible to provide security and privacy of communications.
This entails protecting the confidential nature of Telecommunications transmissions between
customers during technician work operations and at alltimes. Specifically, no employee, agent
or representative shall monitor any circuits except as required to repair or provide service of any
customer at any time. Nor shall an employee, agent or representative disclose the nature of
overheard conversations, or who participated in such communications or even that such
communication has taken place. Violation of such security may entail state and federal criminal
penalties, as well as civil penalties. CLEC is responsible for covering its employees on such
security requirements and penalties.
11.3 The Parties' Telecommunications networks are part of the national security
network, and as such, are protected by federal law. Deliberate sabotage or disablement of any
portion of the underlying equipment used to provide the network is a violation of federal statutes
with severe penalties, especially in times of national emergency or state of war. The Parties are
responsible for covering their employees on such security requirements and penalties.
11.4 CenturyLink and CLEC share responsibility for security and network protection
for each Collocation arrangement. Each Party's employees, agents or representatives must
secure its own portable test equipment, spares, etc. and shall not use the test equipment or
spares of other parties. Use of such test equipment or spares without written permission
constitutes theft and may be prosecuted. Exceptions are the use of CenturyLink ladders in the
Wire Center, either rolling or track, which CLEC may use in the course of work operations.
CenturyLink assumes no liability to CLEC, its agents, employees or representatives, if CLEC
uses a CenturyLink ladder available in the Wire Center.
11.5 Each Party is responsible for the physical security of its employees, agents or
representatives. Providing safety glasses, gloves, etc. must be done by the respective
employing Party. Hazards handling and safety procedures relative to the Telecommunications
environment is the training responsibility of the employing Party. Proper use of tools, ladders,
and test gear is the training responsibility of the employing Party.
11.6 ln the event that one Party's employees, agents or representatives inadvertently
damage or impair the equipment of the other Party, prompt notification will be given to the
damaged Party by verbal notification between the Parties' technicians at the site or by
telephone to each Party's 24 xT security numbers.
11.7 Each Party shall comply at all times with CenturyLink security and safety
procedures and requirements while performing work activities on CenturyLink's Premises.
11.8 CenturyLink will allow CLEC to inspect or observe spaces which house or
contain CLEC equipment or equipment enclosures at any time and to furnish CLEC with all
keys, entry codes, lock combinations, or other materials or information which may be needed to
gain entry into any secured CLEC space, in a manner consistent with that used by CenturyLink.
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11.9 CenturyLink will limit the keys used in its keying systems for enclosed collocated
spaces which contain or house CLEC equipment or equipment enclosures to its employees and
representatives to emergency access only. CLEC shall further have the right to change locks
where deemed necessary for the protection and security of such spaces.
11.10 Keys may entail either metallic keys or combination electronic lD/key cards. lt is
solely the responsibility of CLEC to ensure keys are not shared with unauthorized personnel
and recover keys and electronic lD/keys promptly from discharged personnel, such that office
security is always maintained. CenturyLink has similar responsibility for its employees.
11.11 CLEC will train its employees, agents and vendors on CenturyLink security
policies and guidelines.
11.12 When working on CenturyLink ICDF Frames or in CenturyLink's common or
CLEC equipment line-ups, CenturyLink and CLEC employees, agents and vendors agree to
adhere to CenturyLink quality and performance standards provided by CenturyLink and as
specified in this Agreement.
11.13 CLEC shall report all material losses to CenturyLink Security. All security
incidents are to be referred directly to local CenturyLink Security - 1-888-879-7328. ln cases of
emergency, CLEC shall call 911 and 1-888-879-7328.
11.14 CenturyLink and CLEC employees, agents and vendors will display the
identification/access card above the waist and visible at alltimes.
11.15 CenturyLink and CLEC shall ensure adherence by their employees, agents and
vendors to all applicable CenturyLink environmental health and safety regulations. This
includes all fire/life safety matters, OSHA, EPA, Federal, State and local regulations, including
evacuation plans and indoor air quality.
11.16 CenturyLink and CLEC employees, agents and vendors will secure and lock all
doors and gates.
11.17 CLEC will report to CenturyLink all property and equipment losses immediately,
any lost cards or keys, vandalism, unsecured conditions, security violations, anyone who is
unauthorized to be in the work area or is not wearing the CenturyLink identification/access card.
11.18 CenturyLink and CLEC's employees, agents and vendors shall comply with
CenturyLink Central Office fire and safety regulations, which include but are not limited to,
wearing safety glasses in designated areas, keeping doors and aisles free and clean of trip
hazards such as wire, checking ladders before moving, not leaving test equipment or tools on
rolling ladders, not blocking doors open, providing safety straps and cones in installation areas,
using electrostatic discharge protection, and exercising good housekeeping.
11.19 Smoking is not allowed in CenturyLink buildings, Wire Centers, or other
CenturyLink facilities. No open flames shall be permitted anywhere within the buildings, Wire
Centers or other facilities. Failure to abide by this restriction may result in denial of access for
that individual and may constitute a violation of the access rules, subjecting CLEC employee,
agent or vendor to denial of unescorted access. CenturyLink shall provide written notice within
five (5) Days of CLEC violation of this provision to CLEC prior to denial of access and such
noticeshall include: 1)identificationof theviolationof thisprovisionandthepersonnel involved,
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2) identification of the safety regulation violated, and 3) date and location of such violation.
CLEC will have five (5) Days to remedy any such violation for which it has received notice from
CenturyLink. ln the event that CLEC fails to remedy any such violation of which it has received
notice within such five (5) Days following receipt of such notice, CLEC shall be denied
unescorted access to the affected Premises. ln the event CLEC disputes any action
CenturyLink seeks to take or has taken pursuant to this provision, CLEC may pursue immediate
resolution by expedited Dispute Resolution.
11.20 No flammable or explosive fluids or materials are to be kept or used anywhere
within the CenturyLink buildings or on the grounds.
11.21 No weapons of any type are allowed on CenturyLink Premises. Vehicles on
CenturyLink property are subject to this restriction as well.
11.22 Except as otheruvise provided in this Agreement, CLEC's employees, agents or
vendors may not make any modifications, alterations, additions or repairs to any space within
the building or on the grounds, provided, however, nothing in Section 11 shall prevent CLEC, its
employees or agents from performing modifications, alterations, additions or repairs to its own
equipment or facilities.
11.23 CenturyLink employees may request CLEC's employees, agents or vendors to
stop any work activity that in their reasonable judgment is a jeopardy to personal safety or
poses a potential for damage to the CenturyLink Premises, CenturyLink equipment or
CenturyLink services within the facility until the situation is remedied. CLEC employees may
report any work activity that in their reasonable judgment is a jeopardy to personal safety or
poses a potential for damage to the building, CLEC equipment or CLEC services within the
facility, to CenturyLink Service Assurance (800-713-3666) and the reported work activity will be
immediately stopped until the situation is remedied. ln the event such non-compliant activity
occurs in a CenturyLink Central Office, notification of the non-compliant activity may be made to
the Central Office supervisor, and the Central Office supervisor shall immediately stop the
reported work activity until the situation is remedied. The compliant Party shall provide
immediate notice of the non-compliant work activity to the non-compliant Party and such notice
shall include: 1) identification of the non-compliant work activity, 2) identification of the safety
regulation violated, and 3) date and location of safety violation. lf such non-compliant work
activities pose an immediate threat to the safety of the other Party's employees, interference
with the performance of the other Party's service obligations, or pose an immediate threat to the
physical integrity of the other Party's facilities, the compliant Party may perform such work
and/or take action as is necessary to correct the condition at the non-compliant Party's expense.
ln the event the non-compliant Party disputes any action the compliant Party seeks to take or
has taken pursuant to this provision, the non-compliant Party may pursue immediate resolution
by expedited Dispute Resolution. lf the non-compliant Party fails to correct any safety non-
compliance within ten (10) Days of written notice of non-compliance, or if such non-compliance
cannot be corrected within ten (10) Days of written notice of non-compliance, and if the non-
compliant Party fails to take all appropriate steps to correct as soon as reasonably possible, the
compliant Party may pursue immediate resolution by expedited Dispute Resolution.
11.24 CenturyLink is not liable for any damage, theft or personal injury resulting from
CLEC's employees, agents or vendors parking in a CenturyLink parking area.
11.25 CLEC's employees, agents or vendors outside the designated CLEC access
area, or without proper identification may be asked to vacate the Premises and CenturyLink
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security may be notified. Continued violations may result in termination of access privileges.
CenturyLink shall provide immediate notice of the security violation to CLEC and such notice
shall include: 1) identification of the security violation, 2) identification of the security regulation
violated, and 3) date and location of security violation. CLEC will have five (5) Days to remedy
any such alleged security violation before any termination of access privileges for such
individual. ln the event CLEC disputes any action CenturyLink seeks to take or has taken
pursuant to this provision, CLEC may pursue immediate resolution by expedited or other
Dispute Resolution.
11.26 Building related problems may be referred to the CenturyLink Work Environment
Centers:
800-879-3499 (CO, WY, AZ, NM)
800-201-7033 (all other CenturyLink states)
11.27 CLEC will submit a CenturyLink Collocation Access Application form for
individuals needing to access CenturyLink facilities. CLEC and CenturyLink will meet to review
applications and security requirements.
11.28 CLEC employees, agents and vendors will utilize only corridors, stairways and
elevators that provide direct access to CLEC's space or the nearest restroom facility. Such
access will be covered in orientation meetings. Access shall not be permitted to any other
portions of the building.
11.29 CLEC will collect identification/access cards for any employees, agents or
vendors no longer working on behalf of CLEC and forward them to CenturyLink Security. lf
cards or keys cannot be collected, CLEC will immediately notify CenturyLink at 800-210-8169.
1 1.30 CLEC will assist CenturyLink in validation and verification of identification of its
employees, agents and vendors by providing a telephone contact available seven (7) Days a
week, twenty-four (24) hours a Day.
11.31 CenturyLink and CLEC employees, agents and vendors will notify CenturyLink
Service Assurance (800-713-3666) priorto gaining access into a Central Office after hours, for
the purpose of disabling Central Office alarms for CLEC access. Normal business hours are
7:00 a.m. to 5:00 p.m.
11.32 CLEC will notify CenturyLink if CLEC has information that its employee, agent or
vendor poses a safety and/or security risk. CenturyLink may deny access to anyone who in the
reasonable judgment of CenturyLink threatens the safety or security of facilities or personnel.
11.33 CLEC will supply to CenturyLink Security, and keep up to date, a list of its
employees, agents and vendors who require access to CLEC's space. The list will include
names and social security numbers. Names of employees, agents or vendors to be added to
the list will be provided to CenturyLink Security, who will provide it to the appropriate
CenturyLink personnel.
11.34 Revenue Protection. CenturyLink shall make available to CLEC all present and
future fraud prevention or revenue protection features. These features include, but are not
limited to, screening codes, information digits '29' and '70'which indicate prison and COCOT
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pay phone originating line types respectively; call blocking of domestic, international, 800, 888,
900, NPA-976,700 and 500 numbers. CenturyLink shall additionally provide partitioned access
to fraud prevention, detection and control functionality within pertinent Operations Support
Systems which include but are not limited to LIDB Fraud monitoring systems.
11.34.1 Uncollectable or unbillable revenues resulting from, but not confined to,
Provisioning, maintenance, or signal network routing errors shall be the responsibility of
the Party causing such error or malicious acts, if such malicious acts could have
reasonably been avoided.
11.34.2 Uncollectible or unbillable revenues resulting from the accidental or
malicious alteration of software underlying Network Elements or their subtending
Operational Support Systems by unauthorized third parties that could have reasonably
been avoided shall be the responsibility of the Party having administrative control of
access to said Network Element or operational support system software.
11.34.3 CenturyLink shall be responsible for any direct uncollectible or unbillable
revenues resulting from the unauthorized physical attachment to Loop facilities from the
Main Distribution Frame up to and including the Network lnterface Device, including clip-
on fraud, if CenturyLink could have reasonably prevented such fraud.
11.34.4 To the extent that incremental costs are directly attributable to a revenue
protection capability requested by CLEC, those costs will be borne by CLEC.
11.34.5 To the extent that either Party is liable to any toll provider for fraud and to
the extent that either Party could have reasonably prevented such fraud, the Party who
could have reasonably prevented such fraud must indemnify the other for any fraud due
to compromise of its network (e.9., clip-on, missing information digits, missing toll
restriction, etc.).
11.34.6 lf CenturyLink becomes aware of potential fraud with respect to CLEC's
accounts, CenturyLink will promptly inform CLEC and, at the direction of CLEC, take
reasonable action to mitigate the fraud where such action is possible.
11.35 Law Enforcement lnterface. CenturyLink provides emergency assistance to 911
centers and law enforcement agencies seven (7) Days a weel</twenty-four (24) hours a Day.
Assistance includes, but is not limited to, release of 911 trace and subscriber information; in-
progress trace requests; establishing emergency trace equipment, release of information from
an emergency trap/trace or *57 trace; requests for emergency subscriber information;
assistance to law enforcement agencies in hostage/barricade situations, kidnappings, bomb
threats, extortion/scams, runaways and life threats.
11.36 CenturyLink provides trap/trace, pen register and Title lll assistance directly to
law enforcement, if such assistance is directed by a court order. This service is provided during
normal business hours, Monday through Friday. Exceptions are addressed in the above
paragraph. The charges for these services will be billed directly to the law enforcement agency,
without involvement of CLEC, for any lines served from CenturyLink Wire Centers or cross
boxes.
11.37 ln all cases involving telephone lines served from CenturyLink Wire Centers or
cross boxes, whether the line is a resold line or Unbundled Loop element, CenturyLink will
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perform trap/trace Title lll and pen register assistance directly with law enforcement. CLEC will
not be involved or notified of such actions, due to non-disclosure court order considerations, as
well as timely response duties when law enforcement agencies are involved. Exceptions to the
above will be those cases, as yet undetermined, where CLEC must participate due to technical
reasons wherein its circuitry must be accessed or modified to comply with law enforcement, or
for legal reasons that may evolve over time. CLEC will provide CenturyLink with a twenty-four
(24) hours a Day, seven (7) Days a week contact for processing such requests, should they
occur.
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Section 12.0 - ACCESS TO OPERATIONAL SUPPORT SYSTEMS (OSS)
12.1 Description
12.1.1 CenturyLink has developed and shall continue to provide Operational Support
System (OSS) interfaces using electronic gateways and manual processes. These gateways
act as a mediation or control point between CLEC's and CenturyLink's OSS. These gateways
provide security for the interfaces, protecting the integrity of the CenturyLink OSS and
databases. CenturyLink's OSS interfaces have been developed to support Pre-ordering,
Ordering and Provisioning, Maintenance and Repair and Billing. This section describes the
interfaces and manual processes that CenturyLink has developed and shall provide to CLEC.
Additional technical information and details shall be provided by CenturyLink in training sessions
and documentation and support, such as the "lnterconnect Mediated Access User's Guide."
CenturyLink will continue to make improvements to the electronic interfaces as technology
evolves, CenturyLink's legacy systems improve, or CLEC needs require. CenturyLink shall
provide notification to CLEC consistent with the provisions of the Change Management Process
(CMP) set forth in Section 12.2.6.
12.1.2 Through its electronic gateways and manual processes, CenturyLink shall
provide CLEC non-discriminatory access to CenturyLink's OSS for Pre-ordering, Ordering and
Provisioning, Maintenance and Repair, and Billing functions. For those functions with a retail
analogue, such as pre-ordering and ordering and Provisioning of resold services, CenturyLink
shall provide CLEC access to its OSS in substantially the same time and manner as it provides
to itself. For those functions with no retail analogue, such as pre-ordering and ordering and
Provisioning of Unbundled Elements, CenturyLink shall provide CLEC access to CenturyLink's
OSS sufficient to allow an efficient competitor a meaningful opportunity to compete.
CenturyLink will comply with the standards for access to OSS set forth in Section 20.
CenturyLink shall deploy the necessary systems and personnel to provide sufficient access to
each of the necessary OSS functions. CenturyLink shall provide assistance for CLEC to
understand how to implement and use all of the available OSS functions. CenturyLink shall
provide CLEC sufficient electronic and manual interfaces to allow CLEC equivalent access to all
of the necessary OSS functions. Through its web site, training, disclosure documentation and
development assistance, CenturyLink shall disclose to CLEC any internal business rules and
other formatting information necessary to ensure that CLEC's requests and orders are
processed efficiently. CenturyLink shall provide training to enable CLEC to devise its own
course work for its own employees. Through its documentation available to CLEC, CenturyLink
will identify how its interface differs from national guidelines or standards. CenturyLink shall
provide OSS designed to accommodate both current demand and reasonably foreseeable
demand.
12.2 OSS Support for Pre-ordering, Ordering and Provisioning
12.2.0 CenturyLink will establish interface contingency plans and disaster recovery
plans for the interfaces described in this Section. CenturyLink will work cooperatively with
CLECs through the CMP to consider any suggestions made by CLECs to improve or modify
such plans. CLEC-specific requests for modifications to such plans will be negotiated and
mutually agreed upon between CenturyLink and CLEC.
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12.2.0.1 Ordering and Provisioning
12.2.0.1.1 Ordering and Provisioning - CenturyLink will provide access to
ordering and status functions. CLEC will populate the service request to identify
what features, services, or elements it wishes CenturyLink to provision in
accordance with CenturyLink's published business rules.
12.2.0.1.2 CenturyLink will provide all Provisioning services to CLEC during
the same business hours that CenturyLink provisions services for its End User
customers. CenturyLink will provide out-of-hours Provisioning services to CLEC
on a non-discriminatory basis, as it provides such Provisioning services to itself,
its End User customers, its Affiliates or any other Party. CenturyLink shall
disclose the business rules regarding out-of-hours Provisioning on its wholesale
web site.
12.2.0.1.3 When CLEC places a manual order, CenturyLink will provide
CLEC with a manual Firm Order Confirmation (FOC) notice. The confirmation
notice will follow industry-standard formats.
12.2.0.1.4 Business rules regarding rejection of Local Service Requests
(LSR) or Access Service Requests (ASR) are subject to the provisions of Section
12.2.6.
12.2.0.1.5 When CenturyLink provides installation on behalf of CLEC,
CenturyLink will advise CLEC's End User customer to notify CLEC immediately if
the End User customer requests a service change at the time of installation.
12.2.1 Ordering Process
12.2.1.'l Local Service Requests (LSR)
12.2.1.1.1 CenturyLink shall provide electronic interface gateways for
submission of LSRs, including both an application-to-application interface and a
Graphical User lnterface (GUl).
12.2.1.1.2 The interface guidelines for the application-to-application interface
are based upon the Order & Billing Forum (OBF) Local Service Order Guidelines
(LSOG), and the appropriate electronic transmission standards. Exceptions to
the above guidelines/standards shall be specified in the lnterconnect Mediated
Access (lMA) disclosure documents.
12.2.1.1.3 The GUI shall provide a single interface for Pre-order and Order
transactions from CLEC to CenturyLink and is browser based. The GUI interface
shall be based on the LSOG and utilizes a WEB standard technology, Hyper Text
Markup Language (HTML), JAVA and the Transmission Control Protocol/lnternet
Protocol (TCP/lP) to transmit messages.
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12.2.1.1.4 Functions Pre-ordering - CenturyLink will provide real time,
electronic access to pre-order functions to support CLEC's ordering via the
electronic interfaces described herein. CenturyLink will make the following real
time pre-order functions available to CLEC:
12.2.1.1.4.1 Features, services and Primary lnterexchange Carrier
(PlC) options for lntraLATA toll and lnterLATA toll available at a valid
service address;
12.2.1.1.4.2 Access to Customer Service Records (CSRs) for
CenturyLink retail or resale End User customers. The information will
include Billing name, service address, Billing address, service and feature
subscription, Directory Listing information, and Long Distance Carrier
identity;
12.2.1.1.4.3 Telephone number request and selection;
12.2.1.1.4.4 Reservation of appointments for service installations
requiring the dispatch of a CenturyLink technician on a non-discriminatory
basis;
12.2.1.1.4.5 lnformation regarding whether dispatch is required for
service installation and available installation appointments;
12.2.1.1.4.6 Service address verification;
12.2.1.1.4.7 Facility availability, Loop qualification and Loop make-up
information, including, but not limited to, Loop length, presence of Bridged
Taps, repeaters, and loading coils;
12.2.1.1.4.8 A list of valid available CFAs for Unbundled Loops;
12.2.1.1.4.9 A list of one to five (1-5) individual Meet Points or a range
of Meet Points for shared Loops;
12.2.1.1.4.10 Design Layout Record (DLR) Query which provides the
layout for the local portion of a circuit at a particular location where
applicable;
12.2.1.1.4.11 NC/NCI combinations supported by IMA flow-through can
be addressed;
12.2.1.1.4.12 Raw Loop Data can be validated in IMA and QORA and
retrieved by segments and sub-segments; and
12.2.1.1.4.13 Loop Qualification for ISDN and CenturyLink DSL services
can be performed using IMA Loop Qualification Tool.
12.2.1.1.5 When CLEC places an electronic order, CenturyLink will provide
CLEC with an electronic FOC. The FOC will follow industry-standard formats
and contain the CenturyLink Due Date for order completion. Upon completion of
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the order, CenturyLink supplies two (2) completion notices: 1) service order
completion (SOC) which notifies CLEC when the service order record was
completed, and 2) Billing completion that notifies CLEC that the service order has
posted to the Billing system.
12.2.1.1.6 When CLEC places an electronic order, CenturyLink will provide
notification electronically of any instances when 1) CenturyLink's Committed Due
Date is in jeopardy of not being met by CenturyLink, or 2) an order is rejected.
The standards for returning such notices are set forth in Section 20.
12.2.1.1.7 When CLEC places a manual order, CenturyLink provide
notification of any instances when 1) CenturyLink's committed Due Date is in
jeopardy of not being met by CenturyLink on any service, or 2) an order is
rejected. The standards for returning such notices are set forth in Section 20.
12.2.1.1.8 Dial-UpCapabilities
12.2.1.1.8.1 lntentionally Left Blank.
12.2.1.1.8.2 lntentionally Left Blank.
12.2.1.1.8.3 When CLEC requests from CenturyLink more than fifty
(50) SecurlDs for use by CLEC customer service representatives at a
single CLEC location, CLEC shall use a Tl line instead of dial-up access
at that location. lf CLEC is obtaining the line from CenturyLink, then
CLEC shall be able to use SecurlDs until such time as CenturyLink
provisions the Tl line and the line permits pre-order and order information
to be exchanged between CenturyLink and CLEC.
12.2.1.1.9 Application-to-application Facilities-based Listing Process.
CenturyLink shall provide an application-to-application facilities-based listing
interface to enable CLEC's listing data to be translated and passed into the
CenturyLink listing database. This interface is based upon OBF LSOG and the
appropriate electronic transmission standards. CenturyLink shall supply
exceptions to these guidelines/standards in writing in sufficient time for CLEC to
adjust system req uirements.
12.2.1.2 Access Service Request (ASR)
12.2.1.2.1 CenturyLink shall provide a computerto-computer batch file
interface, an application-to-application interface, and a GUI interface for
submission of ASRs based upon the OBF Access Service Order Guidelines
(ASOG). CenturyLink shall supply exceptions to these guidelines in writing in
sufficient time for CLEC to adjust system requirements.
12.2.1.2.2 Functions Pre-ordering. CenturyLink will provide real time,
electronic access to pre-order functions to support CLEC's ordering via the
electronic interfaces described in this Section. CenturyLink will make the
following real time pre-order functions available to CLEC:
12.2.1.2.2.1 Service Address validation;
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12.2.1.2.2.2 CFA validation;
12.2.1.2.2.3 NC-NCl validation;
12.2.1.2.2.4 BAN validation; and
12.2.1.2.2.5 CLLI validation
12.2.1.2.3 When CLEC places an electronic or manual order,
CenturyLink will provide notification of any instances when 1) CenturyLink's
committed Due Date is in jeopardy of not being met by CenturyLink, or 2) an
order is rejected. The standards for returning such notices are set forth in
Section 20.
12.2.1.2.4 When CLEC places an electronic order, CenturyLink will provide
CLEC with an electronic Firm Order Confirmation notice (FOC). The FOC will
follow industry-standard formats and contain the CenturyLink Due Date for order
completion.
'12.2.2 Maintenance and Repair
12.2.2.1 CenturyLink shall provide electronic interface gateways, including an
Electronic Bonding interface and a GUI interface, for reviewing an End User customer's
trouble history at a specific location, conducting testing of an End User customer's
service where applicable, and reporting trouble to facilitate the exchange of updated
information and progress reports between CenturyLink and CLEC while the Trouble
Report (TR) is open and a CenturyLink technician is working on the resolution. CLEC
may also report trouble through manual processes. For designed services, the TR will
not be closed prior to verification by CLEC that trouble is cleared.
12.2.3 lnterface Availability
12.2.3.1 CenturyLink shall make its OSS interfaces available to CLEC during the
hours listed in the Gateway Availability PlDs in Section 20.
12.2.3.2 CenturyLink shall notify CLEC in a timely manner regarding system
downtime through mass email distribution and pop-up windows as applicable.
12.2.4 Billing
12.2.4.1 For products billed out of the CenturyLink lnterexchange Access Billing
System (IABS), CenturyLink will utilize the existing CABS/BOS format and technology
for the transmission of bills.
12.2.4.2 For products billed out of the CenturyLink Customer Record lnformation
System (CRIS), CenturyLink will utilize the existing EDI standard for the transmission of
monthly local Billing information. EDI is an established standard under the auspices of
the ANSI/ASC X12 Committee. A proper subset of this specification has been adopted
by the Telecommunications lndustry Forum (TCIF) as the "811 Guidelines" specifically
for the purposes of Telecommunications Billing. Any deviance from these standards and
guidelines shall be documented and accessible to CLEC.
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12.2.5 Outputs
Output information will be provided to CLEC in the form of bills, files, and reports. Bills will
capture all regular monthly and incrementaliusage charges and present them in a summarized
format. The files and reports delivered to CLEC come in the following categories:
Usage Record File Line Usage lnformation
Loss and Completion Order lnformation
Category 11 Facility Based Line Usage lnformation
SAG/FAM Street Add ress/Faci I ity Avai la bil ity I nformation
12.2.5.1 Bills
12.2.5.1.1 CRIS Summary Bill - The CRIS Summary Bill represents a
monthly summary of charges for most wholesale products sold by CenturyLink.
This bill includes a total of all charges by entity plus a summary of current
charges and adjustments on each sub-account. lndividual sub-accounts are
provided as Billing detail and contain monthly, one-time charges and
incrementalicall detail information. The Summary Bill provides one bill and one
payment document for CLEC. These bills are segmented by state and bill cycle.
The number of bills received by CLEC is dictated by the product ordered and the
CenturyLink region in which CLEC is operating.
12.2.5.1.2 IABS Bill - The IABS Bill represents a monthly summary of
charges. This bill includes monthly and one-time charges plus a summary of any
usage charges. These bills are segmented by product, Billing account number
(BAN) and bill cycle.
12.2.5.2 Files and Reports
12.2.5.2.1 Daily Usage Record File provides the accumulated set of call
information for a given Day as captured or recorded by the network Switches.
This file will be transmitted Monday through Friday, excluding CenturyLink
holidays. This information is a file of unrated CenturyLink originated usage
messages and rated CLEC originated usage messages. lt is provided in ATIS
standard Electronic Message lnterface (EMl) format. This EMI format is outlined
in the document SR-320; which can be obtained directly from ATIS. The Daily
Usage Record File contains multi-state data for the Data Processing Center
generating this information. lndividual state identification information is contained
with the message detail. CenturyLink will provide this data to CLEC with the
same level of precision and accuracy it provides itself. This file will be provided
for resale products.
12.2.5.2.2 The charge for this Daily Usage Record File is contained in
Exhibit A of this Agreement.
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12.2.5.2.3 Routing of in-region lntraLATA Collect, Calling Card, and Third
Number Billed Messages - CenturyLink will distribute in-region lntraLATA collect,
calling card, and third number billed messages to CLEC and exchange with other
CLECs operating in region in a manner consistent with existing inter-company
processing agreements. Whenever the daily usage information is transmitted to
a Carrier, it will contain these records for these types of calls as well.
12.2.5.2.4 Loss Report provides CLEC with a daily report that contains a list
of accounts that have had lines and/or services disconnected. This may indicate
that the End User customer has changed CLECs or removed services from an
existing account. This report also details the order number, service name and
address, and date this change was made. lndividual reports will be provided for
resale, Unbundled Loop, and lnterim Number Portability products.
12.2.5.2.5 Completion Report provides CLEC with a daily report. This
report is used to advise CLEC that the orde(s) for the service(s) requested is
complete. lt details the order number, service name and address and date this
change was completed. lndividual reports will be provided for resale and
Unbundled Loop products.
12.2.5.2.6 Category 11 Records are Exchange Message Records (EMR)
which provide mechanized record formats that can be used to exchange access
usage information between CenturyLink and CLEC. Category 1101 series
records are used to exchange detailed access usage information.
12.2.5.2.7 lntentionallyLeftBlank.
12.2.5.2.8 SAG/FAM Files. The SAG (Street Address Guide)/FAM (Features
Availability Matrix) files contain the following information:
a) SAG provides Address and Serving Central Office lnformation
b) FAM provides USOCs and descriptions by state (POTS services
only), and USOC availability by NPA-NXX with the exception of Centrex.
I nterLATA/l ntraLATA Carriers by N PA-NXX.
These files are made available via a download process. They can be retrieved
by FTP (File Transfer Protocol), NDM connectivity, or a Web browser.
12.2.6 Change Management. CenturyLink agrees to maintain a change management
process, known as (CMP), that is consistent with or exceeds industry guidelines, standards and
practices to address CenturyLink's OSS, products and processes. The CMP shall include, but
not be limited to, utilization of the following: (i) a forum for CLEC and CenturyLink to discuss
CLEC and CenturyLink change requests (CR), CMP notifications, systems release life cycles,
and communications; (ii) provide a forum for CLECs and CenturyLink to discuss and prioritize
CRs, where applicable pursuant to the CMP Document; (iii) a mechanism to track and monitor
CRs and CMP notifications; (iv) established intervals where appropriate in the process; (v)
processes by which CLEC impacts that result from changes to CenturyLink's OSS, products or
processes can be promptly and effectively resolved; (vi) processes that are effective in
maintaining the shortest timeline practicable for the receipt, development and implementation of
all CRs; (vii) sufficient dedicated CenturyLink processes to address and resolve in a timely
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manner CRs and other issues that come before the CMP body; (viii) processes for OSS
lnterface testing; (ix) information that is clearly organized and readily accessible to CLECS,
including the availability of web-based tools; (x) documentation provided by CenturyLink that is
effective in enabling CLECs to build an electronic gateway; and (xi) a process for changing CMP
that calls for collaboration among CLECs and CenturyLink and requires agreement by the CMP
participants. Pursuant to the scope and procedures set forth in the CMP Document,
CenturyLink will submit to CLECs through the CMP, among other things, modifications to
existing products and technical documentation available to CLECs, introduction of new products
available to CLECs, discontinuance of products available to CLECs, modifications to pre-
ordering, ordering/provisioning, maintenance/repair or billing processes, introduction of pre-
ordering, ordering/provisioning, maintenance/repair or billing processes, discontinuance of pre-
ordering, ordering/provisioning, maintenance/repair or billing processes, modifications to
existing OSS interfaces, introduction of new OSS interfaces, and retirement of existing OSS
interfaces. CenturyLink will maintain as part of CMP an escalation process so that CMP issues
can be escalated to a CenturyLink representative authorized to make a final decision and a
process for the timely resolution of disputes. The governing document for CMP, known as the
"Change Management Process" Document is the subject of ongoing negotiations between
CenturyLink and CLECs in the ongoing CMP. The CMP Document will continue to be changed
through those discussions. The CMP Document reflects the commitments CenturyLink has
made regarding maintaining its CMP and CenturyLink commits to implement agreements made
in the CMP process as soon as practicable after they are made. The CMP Document will be
subject to change through the CMP, as set forth in the CMP Document. CenturyLink will
maintain the most current version of the CMP Document on its wholesale web site.
12.2.6.1 ln the course of establishing operational ready system interfaces between
CenturyLink and CLEC to support local service delivery, CLEC and CenturyLink may
need to define and implement system interface specifications that are supplemental to
existing standards. CLEC and CenturyLink will submit such specifications to the
appropriate standards committee and will work towards their acceptance as standards.
12.2.6.2 Release updates will be implemented pursuant to the CMP
12.2.6.3 lntentionally Left Blank
12.2.7 CLEC Responsibilities for lmplementation of OSS lnterfaces
12.2.7.1 Before CLEC implementation can begin, CLEC must completely and
accurately answer the New Customer Questionnaire as required in Section 3.2.
12.2.7.2 Once CenturyLink receives a complete and accurate New Customer
Questionnaire, CenturyLink and CLEC will mutually agree upon time frames for
implementation of connectivity between CLEC and the OSS interfaces.
12.2.8 CenturyLink Responsibilities for On-going Support for OSS !nterfaces
CenturyLink will support previous application-to-application releases for six (6) months after the
next subsequent release has been deployed.
12.2.8.1 CenturyLink will provide written notice to CLEC of the need to migrate to
a new release.
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12.2.8.2 CenturyLink will provide an lmplementation Coordinator to work with
CLEC for business scenario re-certification, migration and data conversion strategy
definition.
12.2.8.3 Re-certification is the process by which CLEC demonstrates the ability to
generate correct functional transactions for enhancements not previously certified.
CenturyLink will provide the suite of tests for re-certification to CLEC with the issuance of
the disclosure document.
12.2.8.4 CenturyLink shall provide training mechanisms for CLEC to pursue in
educating its internal personnel. CenturyLink shall provide training necessary for CLEC
to use CenturyLink's OSS interfaces and to understand CenturyLink's documentation,
including CenturyLink's business rules.
12.2.9 CLEC Responsibilities for On-going Support for OSS lnterfaces
12.2.9.1 lf using the GUI interface, CLEC will take reasonable efforts to train CLEC
personnel on the GUI functions that CLEC will be using.
12.2.9.2 An applicationto-application exchange protocol will be used to transport
electronically-formatted content. CLEC must perform certification testing of exchange
protocol prior to using the application-to-application interface.
12.2.9.3 CenturyLink will provide CLEC with access to a stable testing
environment that mirrors production to certify that its OSS will be capable of interacting
smoothly and efficiently with CenturyLink's OSS. CenturyLink has established the
following test processes to assure the implementation of a solid interface between
CenturyLink and CLEC:
12.2.9.3.1 Connectivity Testing - CLEC and CenturyLink will conduct
connectivity testing. This test will establish the ability of the trading partners to
send and receive electronic messages effectively. This test verifies the
communications between the trading partners. Connectivity is established during
each phase of the implementation cycle. This test is also conducted prior to
controlled production and before going live in the production environment if
CLEC or CenturyLink has implemented environment changes when moving into
production.
12.2.9.3.2 Stand-Alone Testing Environment (SATE) regression testing:
CenturyLink's stand-alone testing environment will take pre-order and order
requests, pass them to the stand-alone database, and return responses to CLEC
during its development and implementation of application-to-application interface.
Regression testing-SATE provides CLEC the opportunity to validate its technical
development efforts built via CenturyLink documentation without the need to
schedule test times. This testing verifies CLEC's ability to send correctly
formatted electronic transactions through the IMA system edits successfully for
both new and existing releases. SATE uses test account data supplied by
CenturyLink. CenturyLink will make additions to the test beds and test accounts
as it introduces new OSS electronic interface capabilities, including support of
new products and services, new interface features, and functionalities. All SATE
pre-order queries and orders are subjected to the same edits as production pre-
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order and order transactions. This testing phase is optional.
12.2.9.3.3 SATE-progression testing: CLEC has the option of participating
with CenturyLink in progression testing to provide CLEC with the opportunity to
validate technical development efforts and to quantify processing results.
Progression testing provides CLEC the opportunity to validate its technical
development efforts built via CenturyLink documentation without the need to
schedule test times. This testing verifies CLEC's ability to send correctly
formatted electronic transactions through IMA system edits successfully for both
new and existing releases. SATE uses test account data supplied by
CenturyLink. CenturyLink will make additions to the test beds and test accounts
as it introduces new OSS electronic interface capabilities, including support of
new products and services, new interface features, and functionalities. All SATE
pre-order queries and orders are subjected to the same edits as production pre-
order and order transactions. This testing phase is required.
12.2.9.3.4 Controlled Production - CenturyLink and CLEC will perform
controlled production. The controlled production process is designed to validate
the ability of CLEC to transmit electronic data that completely meets the
appropriate electronic transmission standards and complies with all CenturyLink
business rules. Controlled production consists of the controlled submission of
actual CLEC production requests to the CenturyLink production environment.
CenturyLink treats these pre-order queries and orders as production pre-order
and order transactions. CenturyLink and CLEC use controlled production results
to determine operational readiness. Controlled production requires the use of
valid account and order data. All certification orders are considered to be live
orders and will be provisioned.
12.2.9.3.5 lf CLEC is using the application-to-application interface,
CenturyLink shall provide CLEC with a pre-allotted amount of time to complete
certification of its business scenarios. CenturyLink will allow CLEC a reasonably
sufficient amount of time during the day and a reasonably sufficient number of
days during the week to complete certification of its business scenarios
consistent with CLEC's business plan. lt is the sole responsibility of CLEC to
schedule an appointment with CenturyLink for certification of its business
scenarios. CLEC must make every effort to comply with the agreed upon dates
and times scheduled for the certification of its business scenarios. lf the
certification of business scenarios is delayed due to CLEC, it is the sole
responsibility of CLEC to schedule new appointments for certification of its
business scenarios. CenturyLink will make reasonable efforts to accommodate
CLEC schedule. Conflicts in the schedule could result in certification being
delayed. lf a delay is due to CenturyLink, CenturyLink will honor CLEC's
schedule through the use of alternative hours.
12.2.9.4 lf CLEC is using the application-to-application interface, CLEC must work
with CenturyLink to certify the business scenarios that CLEC will be using in order to
ensure successful transaction processing. CenturyLink and CLEC shall mutually agree
to the business scenarios for which CLEC requires certification. Certification will be
granted for the specified release of the interface. lf CLEC is certifying multiple products
or services, CLEC has the option of certifying those products or services serially or in
parallel where Technically Feasible.
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12.2.9.4.1 For a new software release or upgrade, CenturyLink will provide
CLEC a stable testing environment that mirrors the production environment in
order for CLEC to test the new release. For software releases and upgrades,
CenturyLink has implemented the testing processes set forth in Sections
12.2.9.3.2, 1 2.2.9.3.3 and 1 2.2.9.3.4.
12.2.9.5 New releases of the application-to-application interface may require re-
certification of some or all business scenarios. A determination as to the need for re-
certification will be made by the CenturyLink coordinator in conjunction with the release
manager of each IMA release. Notice of the need for re-certification will be provided to
CLEC as the new release is implemented. The suite of re-certification test scenarios will
be provided to CLEC with the disclosure document. lf CLEC is certifying multiple
products or services, CLEC has the option of certifying those products or services
serially or in parallel, where Technically Feasible.
12.2.9.6 CLEC will contact the CenturyLink lmplementation Coordinator to initiate
the migration process. CLEC may not need to certify to every new IMA application-to-
application release, however, CLEC must complete the re-certification and migration to
the new release within six (6) months of the deployment of the new release. CLEC will
use reasonable efforts to provide sufficient support and personnel to ensure that issues
that arise in migrating to the new release are handled in a timely manner.
12.2.9.6.1 The following rules apply to initial development and certification
of IMA application-to-application interface versions and migration to subsequent
a pp lication-to-a p p I ication i nterface versions :
12.2.9.6.1.1 SATE regression or SATE progression
interoperability testing must begin on the prior release before the next
release is implemented. Otherwise, CLEC will be required to move its
implementation plan to the next release.
12.2.9.6.1.2 New IMA application-to-application users must be
certified and in production with at least one (1) product and one (1) order
activity type on a prior release two (2) months after the implementation of
the next release. Otherwise, CLEC will be required to move its
implementation plan to the next release.
12.2.9.6.1.3 Any IMA application-to-application user that has
been placed into production on the prior release not later than two (2)
months after the next release implementation may continue certifying
additional products and activities until two (2) months prior to the
retirement of the release. To be placed into production, the
products/order activities must have been tested in the SATE environment
before two (2) months after the implementation of the next release.
12.2.9.7 CLEC will be expected to execute the re-certification test cases in the
stand alone test environment. CLEC will provide Purchase Order Numbers (PONs) of
the successfultest cases to CenturyLink.
12.2.9.8 ln addition to the testing set forth in other sections of Section 12.2.9, upon
request by CLEC, CenturyLink shall enter into negotiations for comprehensive
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production test procedures. ln the event that agreement is not reached, CLEC shall be
entitled to employ, at its choice, the Dispute Resolution procedures of this Agreement or
expedited resolution through request to the state Commission to resolve any differences.
ln such cases, CLEC shall be entitled to testing that is reasonably necessary to
accommodate identified business plans or operations needs, accounting for any other
testing relevant to those plans or needs. As part of the resolution of such dispute, there
shall be considered the issue of assigning responsibility for the costs of such testing.
Absent a finding that the test scope and activities address issues of common interest to
the CLEC community, the costs shall be assigned to CLEC requesting the test
procedures.
12.2.10 CLEC Support
12.2.10.1 CenturyLink shall provide documentation and assistance for CLEC to
understand how to implement and use all of the available OSS functions. CenturyLink
shall provide to CLEC in writing any internal business rules and other formatting
information necessary to ensure that CLEC's requests and orders are processed
efficiently. This assistance will include, but is not limited to, contacts to the CLEC
account team, training, documentation, and CLEC Help Desk. CenturyLink will also
supply CLEC with an escalation level contact list in the event issues are not resolved via
contacts to the CLEC account team, training, documentation and CLEC Help Desk.
12.2.10.2 CLEC Help Desk
12.2.10.2.1 The CLEC Systems Help Desk will provide a single point of
entry for CLEC to gain assistance in areas involving connectivity, system
availability, and file outputs. The CLEC Systems Help Desk areas are further
described below.
12.2.10.2.1.1 Connectivity covers trouble with CLEC's access to
the CenturyLink system for hardware configuration requirements with
relevance to application-to-application and GUI interfaces; software
configuration requirements with relevance to applicationto-application
and GUI interfaces; modem configuration requirements, T1 configuration
and dial-in string requirements, firewall access configuration, web-
services configuration, SecurlD configuration, Profile Setup, and
password verification.
12.2.10.2.1.2 System Availability covers system errors generated
during an attempt by CLEC to place orders or open trouble reports
through application-to-application and GUI interfaces. These system
errors are limited to: Resale/POTS; UNE POTS; Design Services and
Repair.
12.2.10.2.1.3 File Outputs covers CLEC's output files and reports
produced from its usage and order activity. File outputs system errors are
limited to: Daily Usage File; Loss / Completion File, IABS Bill, CRIS
Summary Bill, Category 11 Report and SAG/FAM Reports.
12.2.10.3 Additional assistance to CLEC is available through various public web
sites. These web sites provide electronic interface training information and user
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documentation and technical specifications and are located on CenturyLink's wholesale
web site. CenturyLink will provide lnterconnect Service Center Help Desks which will
provide a single point of contact for CLEC to gain assistance in areas involving order
submission and manual processes.
12.2.11 Compensation/Gost Recovery
Recurring and nonrecurring OSS charges, as applicable, will be billed at rates set forth in
Exhibit A. Any such rates will be consistent with Existing Rules. CenturyLink shall not impose
any recurring or nonrecurring OSS charges unless and until the Commission authorizes
CenturyLink to impose such charges and/or approves applicable rates at the completion of
appropriate cost docket proceedings.
12.3 Maintenance and Repair
12.3.1 Service Levels
12.3.1.1 CenturyLink will provide repair and maintenance for all services covered
by this Agreement in substantially the same time and manner as that which CenturyLink
provides for itself, its End User customers, its Affiliates, or any other party. CenturyLink
shall provide CLEC repair status information in substantially the same time and manner
as CenturyLink provides for its retailservices.
12.3.1.2 During the term of this Agreement, CenturyLink will provide necessary
maintenance business process support to allow CLEC to provide similar service quality
to that provided by CenturyLink to itself, its End User customers, its Affiliates, or any
other party.
12.3.1.3 CenturyLink will perform repair service that is substantially the same in
timeliness and quality to that which it provides to itself, its End User customers, its
Affiliates, or any other party. Trouble calls from CLEC shall receive response time
priority that is substantially the same as that provided to CenturyLink, its End User
customers, its Affiliates, or any other party and shall be handled in a nondiscriminatory
manner.
12.3.2 Branding
12.3.2.1 CenturyLink shall use unbranded Maintenance and Repair forms while
interfacing with CLEC End User customers. Upon request, CenturyLink shall use CLEC
provided and branded Maintenance and Repair forms. CenturyLink may not
unreasonably interfere with branding by CLEC.
12.3.2.2 Except as specifically permitted by CLEC, in no event shall CenturyLink
provide information to CLEC subscribers about CLEC or CLEC product or services.
12.3.2.3 This section shall confer on CenturyLink no rights to the service marks,
trademarks and trade names owned by or used in connection with services offered by
CLEC or its Affiliates, except as expressly permitted by CLEC.
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12.3.3 Service lnterruptions
12.3.3.1 The characteristics and methods of operation of any circuits, facilities or
equipment of either Party connected with the services, facilities or equipment of the
other Party pursuant to this Agreement shall not: 1) interfere with or impair service over
any facilities of the other Party, its affiliated companies, or its connecting and concurring
Carriers involved in its services; 2) cause damage to the plant of the other Party, its
affiliated companies, or its connecting concurring Carriers involved in its services; 3)
violate any Applicable Law or regulation regarding the invasion of privacy of any
communications carried over the Party's facilities; or 4) create hazards to the employees
of either Party or to the public. Each of these requirements is hereinafter referred to as
an "lmpairment of Service."
12.3.3.2 lf it is confirmed that either Party is causing an lmpairment of Service, as
set forth in this Section, the Party whose network or service is being impaired (the
"lmpaired Party") shall promptly notify the Party causing the lmpairment of Service (the
"lmpairing Party") of the nature and location of the problem. The lmpaired Party shall
advise the lmpairing Party that, unless promptly rectified, a temporary discontinuance of
the use of any circuit, facility or equipment may be required. The lmpairing Party and
the lmpaired Party agree to work together to attempt to promptly resolve the lmpairment
of Service. lf the lmpairing Party is unable to promptly remedy the lmpairment of
Service, the lmpaired Party may temporarily discontinue use of the affected circuit,
facility or equipment.
12.3.3.3 To facilitate trouble reporting and to coordinate the repair of the service
provided by each Party to the other under this Agreement, each Party shall designate a
repair center for such service.
12.3.3.4 Each Party shall furnish a trouble reporting telephone number for the
designated repair center. This number shall give access to the location where records
are normally located and where current status reports on any trouble reports are readily
available. lf necessary, alternative out-of-hours procedures shall be established to
ensure access to a location that is staffed and has the authority to initiate corrective
action.
12.3.3.5 Before either Party reports a trouble condition, it shall use its best efforts
to isolate the trouble to the other's facilities.
12.3.3.5.1 ln cases where a trouble condition affects a significant portion of
the other's service, the Parties shall assign the same priority provided to CLEC
as itself, its End User customers, its Affiliates, or any other party.
12.3.3.5.2 The Parties shall cooperate in isolating trouble conditions
12.3.4 Trouble lsolation
12.3.4.1 CLEC is responsible for its own End User customer base and will have
the responsibility for resolution of any service trouble report(s) from its End User
customers. CLEC will perform trouble isolation on services it provides to its End User
customers to the extent the capability to perform such trouble isolation is available to
CLEC, prior to reporting trouble to CenturyLink. CLEC shall have access for testing
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purposes at the Demarcation Point, NlD, or Point of lnterface. CenturyLink will work
cooperatively with CLEC to resolve trouble reports when the trouble condition has been
isolated and found to be within a portion of CenturyLink's network. CenturyLink and
CLEC will report trouble isolation test results to the other. Each Party shall be
responsible for the costs of performing trouble isolation on its facilities, subject to
Sections 12.3.4.2 and 12.3.4.3.
12.3.4.2 When CLEC requests that CenturyLink perform trouble isolation with
CLEC, a Maintenance of Service Miscellaneous Charge or a Trouble lsolation charge
applies if the trouble is found to be on CLEC's side or on the End User customer's side
of the Demarcation Point. lf the trouble is on the End User customer's side of the
Demarcation Point, CLEC is required to perform its own maintenance.
12.3.4.3 Before submitting a repair request to CenturyLink, CLEC will isolate
trouble to the CenturyLink network and must submit test results indicating the location of
the trouble when submitting the repair request. lf a trouble ticket with test results is
accepted by CenturyLink, and CenturyLink determines that the trouble is on the CLEC or
the End User customer's side of the Loop Demarcation Point, a Maintenance of Service
Miscellaneous Charge or a Trouble lsolation Charge applies. When CLEC elects not to
perform trouble isolation and CenturyLink performs tests at CLEC request, a
Maintenance of Service Miscellaneous Charge or a Trouble lsolation charge applies if
the trouble is not in CenturyLink's facilities, including CenturyLink's facilities leased by
CLEC. When trouble is found on CenturyLink's side of the Demarcation Point, or Point
of lnterface, during the investigation of the initial or repeat trouble report for the same
line or circuit within thirty (30) Days, Maintenance of Service Miscellaneous Charges or
Trouble lsolation Charges shall not apply.
12.3.5 lnside Wire Maintenance
Except where specifically required by state or federal regulatory mandates, or as may be
provided for under Section 6 of this Agreement, CenturyLink will not perform any maintenance
of inside wire (premises wiring beyond the End User customer's Demarcation Point) for CLEC or
its End User customers.
12.3.6 Testi n g/Test Req uests/Coord i nated Testi n g/U N Es
12.3.6.1 Where CLEC does not have the ability to diagnose and isolate trouble on
a CenturyLink line, circuit, or service provided in this Agreement that CLEC is utilizing to
serve an End User customer, CenturyLink will conduct testing, to the extent testing
capabilities are available to CenturyLink, to diagnose and isolate a trouble in
substantially the same time and manner that CenturyLink provides for itself, its End User
customers, its Affiliates, or any other party.
12.3.6.2 Prior to CenturyLink conducting a test on a line, circuit, or service
provided in this Agreement that CLEC is utilizing to serve an End User customer,
CenturyLink must receive a trouble report from CLEC.
12.3.6.3 On manually reported trouble for non-designed services, CenturyLink will
provide readily available test results to CLEC or test results to CLEC in accordance with
any applicable Commission rule for providing test results to End User customers or
CLECs. On manually reported trouble for designed services provided in this Agreement,
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CenturyLink will provide CLEC test results upon request. For electronically reported
trouble, CenturyLink will provide CLEC with the ability to obtain basic test results in
substantially the same time and manner that CenturyLink provides for itself, its End User
customers, its Affiliates, or any other party.
12.3.6.4 CLEC shall isolate the trouble condition to CenturyLink's portion of the
line, circuit, or service provided in this Agreement before CenturyLink accepts a trouble
report for that line, circuit or service. Once CenturyLink accepts the trouble report from
CLEC, CenturyLink shall process the trouble report in substantially the same time and
manner as CenturyLink does for itself, its End User customers, its Affiliates, or any other
party.
12.3.6.5 CenturyLink shall test to ensure electrical continuity of all UNEs, including
Central Office Demarcation Point, and services it provides to CLEC prior to closing a
trouble report.
12.3.7 Work Center lnterfaces
12.3.7.1 CenturyLink and CLEC shall work cooperatively to develop positive, close
working relationships among corresponding work centers involved in the trouble
resolution processes.
12.3.8 Misdirected Repair Calls
12.3.8.1 CLEC and CenturyLink will employ the following procedures for handling
misdirected repair calls:
12.3.8.1.1 CLEC and CenturyLink will provide their respective End User
customers with the correct telephone numbers to call for access to their
respective repair bureaus.
12.3.8.1.2 End User customers of CLEC shall be instructed to report all
cases of trouble to CLEC. End User customers of CenturyLink shall be
instructed to report all cases of trouble to CenturyLink.
12.3.8.1.3 To the extent an End User's correct provider can reasonably be
determined based on information provided by the End User and information
readily available to the Party receiving a repair call, misdirected repair calls will
be referred to the End User's correct provider;; however, nothing in this
Agreement shall be deemed to prohibit CenturyLink or CLEC from discussing its
products and services with CLEC's or CenturyLink's End User customers who
call the other Party seeking such information.
12.3.8.1.4 CLEC and CenturyLink will provide their respective repair
contact numbers to one another on a reciprocal basis.
12.3.8.1.5 ln responding to repair calls, CLEC's End User customers
contacting CenturyLink in error will be instructed to contact CLEC; and
CenturyLink's End User customers contacting CLEC in error will be instructed to
contact CenturyLink. ln responding to calls, neither Party shall make disparaging
remarks about each other. To the extent the correct provider can be determined,
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misdirected calls received by either Party will be referred to the proper provider of
local Exchange Service; however, nothing in this Agreement shall be deemed to
prohibit CenturyLink or CLEC from discussing its products and services with
CLEC's or CenturyLink's End User customers who call the other Party seeking
such information.
12.3.9 Major Outages/Restoral/Notification
12.3.9.1 CenturyLink will notify CLEC of major network outages in substantially the
same time and manner as it provides itself, its End User customers, its Affiliates, or any
other party. This notification will be via e-mail to CLEC's identified contact. With the
minor exception of certain Proprietary lnformation such as customer information,
CenturyLink will utilize the same thresholds and processes for external notification as it
does for internal purposes. This major outage information will be sent via e-mail on the
same schedule as is provided internally within CenturyLink. The email notification
schedule shall consist of initial report of abnormal condition and estimated restoration
time/date, abnormal condition updates, and final disposition. Service restoration will be
non-discriminatory, and will be accomplished as quickly as possible according to
CenturyLink and/or industry standards.
12.3.9.2 CenturyLink will meet with associated personnel from CLEC to share
contact information and review CenturyLink's outage restoral processes and notification
processes.
12.3.9.3 CenturyLink's emergency restoration process operates on a 7X24 basis.
12.3.10 Protective Maintenance
12.3.10.1 CenturyLink will perform scheduled maintenance of substantially the
same type and quality to that which it provides to itself, its End User customers, its
Affiliates, or any other party.
12.3.10.2 CenturyLink will work cooperatively with CLEC to develop industry-wide
processes to provide as much notice as possible to CLEC of pending maintenance
activity. CenturyLink shall provide notice of potentially CLEC End User customer
impacting maintenance activity, to the extent CenturyLink can determine such impact,
and negotiate mutually agreeable dates with CLEC in substantially the same time and
manner as it does for itself, its End User customers, its Affiliates, or any other party.
12.3.10.3 CenturyLink shall advise CLEC of non-scheduled maintenance, testing,
monitoring, and surveillance activity to be performed by CenturyLink on any services,
including, to the extent CenturyLink can determine, any hardware, equipment, software,
or system providing service functionality which may potentially impact CLEC and/or
CLEC End User customers. CenturyLink shall provide the maximum advance notice of
such non-scheduled maintenance and testing activity possible, under the circumstances;
provided, however, that CenturyLink shall provide emergency maintenance as promptly
as possible to maintain or restore service and shall advise CLEC promptly of any such
actions it takes.
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12.3.11 Hours of Coverage
12.3.11.1 CenturyLink's repair operation is seven (7) Days a week, twenty-four (24)
hours a day. Not all functions or locations are covered with scheduled employees on a
7X24 basis. Where such 7X24 coverage is not available, CenturyLink's repair
operations center (always available 7X24) can call-out technicians or other personnel
required for the identified situation.
12.3.12 Escalations
12.3.12.1 CenturyLink will provide trouble escalation procedures to CLEC. Such
procedures will be substantially the same type and quality as CenturyLink employs for
itself, its End User customers, its Affiliates, or any other party. CenturyLink escalations
are manual processes.
12.3.12.2 CenturyLink repair escalations may be initiated by either calling the
trouble reporting center or through the electronic interfaces. Escalations sequence
through five tiers: tester, duty supervisor, manager, director, vice president. The first
escalation point is the tester. CLEC may request escalation to higher tiers in its sole
discretion. Escalations status is available through telephone and the electronic
interfaces. Electronic escalation is not available for non-designed products.
12.3.12.3 CenturyLink shall handle chronic troubles on non-designed services,
which are those greater than three (3) troubles in a rolling thirty (30) Day period,
pursuant to Section 12.2.2.1.
12.3.13 Dispatch
12.3.13.1 CenturyLink will provide maintenance dispatch personnel in substantially
the same time and manner as it provides for itself, its End User customers, its Affiliates,
or any other party.
12.3.13.2 Upon the acceptance of a complete and accurate trouble report from
CLEC, CenturyLink will follow internal processes and industry standards, to resolve the
repair condition. CenturyLink will dispatch repair personnel on occasion to repair the
condition. lt will be CenturyLink's decision whether or not to send a technician out on a
dispatch. CenturyLink reserves the right to make this dispatch decision based on the
best information available to it in the trouble resolution process. lt is not always
necessary to dispatch to resolve trouble; should CLEC require a dispatch when
CenturyLink believes the dispatch is not necessary, appropriate Miscellaneous Charges
for dispatch will be billed by CenturyLink to CLEC if CenturyLink can demonstrate that
the dispatch was in fact unnecessary to the clearance of trouble or the trouble is
identified to be caused by CLEC facilities or equipment.
12.3.13.3 For POTS lines and designed service circuits, CenturyLink is responsible
for all Maintenance and Repair of the line or circuit and will make the determination to
dispatch to locations other than the CLEC customer premises without prior CLEC
authorization. For dispatch to the CLEC customer premises CenturyLink shall obtain
prior CLEC authorization with the exception of major outage restoration, cable
rearrangements, and MTE terminal maintenance/replacement.
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12.3.14 Trouble Reporting
12.3.14.1 CLEC may submit trouble reports through the Electronic Bonding or GUI
interfaces provided by CenturyLink. Trouble tickets created electronically in CEMR may
be viewed at any time after creation.
12.3.14.2 Manually reported trouble tickets may be accessed by CLEC through
electronic interfaces when the ticket has been closed. CLEC will only be able to view
the history on the account.
12.3.15 lntervals/Parity
12.3.15.1 Similar trouble conditions, whether reported on behalf of CenturyLink
End User customers or on behalf of CLEC End User customers, will receive commitment
intervals in substantially the same time and manner as CenturyLink provides for itself, its
End User customers, its Affiliates, or any other party.
12.3.16 Jeopardy Management
12.3.16.1 CenturyLink will notify CLEC, in substantially the same time and manner
as CenturyLink provides this information to itself, its End User customers, its Affiliates, or
any other party, that a trouble report commitment (appointment or interval) has been or
is likely to be missed. At CLEC option, notification may be sent by email or fax through
the electronic interface. CLEC may telephone CenturyLink repair center or use the
electronic interfaces to obtain jeopardy status. A jeopardy, caused by either CLEC or
CenturyLink, endangers completing provisioning and/or installation processes and
impacts meeting the schedule due date of CLEC's service request. When CLEC's
service request is in jeopardy, CenturyLink notifies CLEC via a status update, email,
jeopardy notification, telephone call, and/or FOC (Firm Order Confirmation). The
purpose of the jeopardy notification is to identify jeopardy conditions to CLEC that impact
meeting the scheduled due date of CLEC's service requests.
12.3.17 Trouble Screening
12.3.17.1 CLEC shall screen and test its End User customer trouble reports
completely enough to insure, to the extent possible, that it sends to CenturyLink only
trouble reports that involve CenturyLink facilities. For services and facilities where the
capability to test all or portions of the CenturyLink network service or facility rest with
CenturyLink, CenturyLink will perform test isolation and test the service and facility on
behalf of CLEC.
12.3.18 Maintenance Standards
12.3.18.1 CenturyLink will cooperate with CLEC to meet the maintenance standards
outlined in this Agreement.
12.3.18.2 On manually reported trouble, CenturyLink will inform CLEC of repair
completion in substantially the same time and manner as CenturyLink provides to itself,
its End User customers, its Affiliates, or any other party. On electronically reported
trouble reports the electronic system will automatically update status information,
including trouble completion, across the joint electronic gateway as the status changes.
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12.3.19 End User Customer lnterface Responsibilities
12.3.19.1 CLEC will be responsible for all interactions with its End User customers
including service call handling and notifying its End User customers of trouble status and
resolution.
12.3.19.2 All CenturyLink employees who perform repair service for CLEC
customers will be trained in non-discriminatory behavior.
12.3.19.3 CenturyLink will recognize the designated CLEC/DLEC as the Customer
of Record for all services ordered by CLEC/DLEC and will send all notices, invoices and
pertinent information directly to CLEC/DLEC. Except as othenruise specifically provided
in this Agreement, Customer of Record shall be CenturyLink's single and sole point of
contact for all CLEC/DLEC End User customers.
12.3.20 Repair Call Handling
12.3.20.1 Manually-reported repair calls by CLEC to CenturyLink will be answered
with the same quality and speed as CenturyLink answers calls from its own End User
customers.
12.3.21 Single Point of Contact
12.3.21.1 CenturyLink will provide a single point of contact for CLEC to report
maintenance issues and trouble reports seven (7) Days a week, twenty-four (24) hours a
day. A single 7X24 trouble reporting telephone number will be provided to CLEC for
each category of trouble situation being encountered.
12.3.22 Network lnformation
12.3.22.1 CenturyLink will notify CLEC of changes to its network or LERG
amendments in accordance with the FCC rules, an in substantially the same manner
and timeframe as CenturyLink makes such network information available for itself, its
End User customers, its Affiliates, or any other party.
12.3.23 Maintenance Windows
12.3.23.1 Generally, CenturyLink performs major Switch maintenance activities off-
hours, during certain "maintenance windows." Major Switch maintenance activities
include Switch conversions, Switch generic upgrades and Switch equipment additions.
12.3.23.2 Generally, the maintenance window is between 10:00 p.m. through 6:00
a.m. Monday through Friday, and Saturday 10:00 p.m. through Monday 6:00 a.m.,
Mountain Time. Although CenturyLink normally does major Switch maintenance during
the above maintenance window, there will be occasions where this will not be possible.
CenturyLink will provide notification of any and all maintenance activities that may
impact CLEC ordering practices such as embargoes, moratoriums, and quiet periods in
substantially the same time and manner as CenturyLink provides this information to
itself, its End User customers, its Affiliates, or any other party.
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12.3.24 Switch and Frame Conversion Service Order Practices
12.3.24.1 Switch Conversions. Switch conversion activity generally consists of the
removal of one Switch and its replacement with another. Generic Switch software or
hardware upgrades, the addition of Switch line and trunk connection hardware and the
addition of capacity to a Switch do not constitute Switch conversions.
12.3.24.2 Frame Conversions. Frame conversions are generally the removal and
replacement of one or more frames, upon which the Switch Ports terminate.
12.3.24.3 Conversion Date. The "Conversion Date" is a Switch or frame conversion
planned day of cut-over to the replacement frame(s) or Switch. The actual conversion
time typically is set for midnight of the Conversion Date. This may cause the actual
Conversion Date to migrate into the early hours of the day after the planned Conversion
Date.
12.3.24.4 Conversion Embargoes. A Switch or frame conversion embargo is the
time period that the Switch or frame Trunk Side facility connections are frozen to
facilitate conversion from one Switch or frame to another with minimal disruption to the
End User customer or CLEC services. During the embargo period, CenturyLink will
reject orders for Trunk Side facilities (see Section 12.3.24.4.1) other than conversion
orders described in Section 12.3.24.4.3. Notwithstanding the foregoing and to the extent
CenturyLink provisions trunk or trunk facility related service orders for itself, its End User
customers, its Affiliates, or any other party during embargoes, CenturyLink shall provide
CLEC the same capabilities.
12.3.24.4.1 ASRs for Switch or frame Trunk Side facility augments to
capacity or changes to Switch or frame Trunk Side facilities must be issued by
CLEC with a Due Date prior to or after the appropriate embargo interval.
CenturyLink shall reject Switch or frame Trunk Side ASRs to augment capacity or
change facilities issued by CLEC or CenturyLink, its End User customers, its
Affiliates or any other party during the embargo period, regardless of the order's
Due Date except for conversion ASRs described in Section 12.3.24.4.3.
12.3.24.4.2 For Switch and Trunk Side frame conversions, CenturyLink shall
provide CLEC with conversion trunk group service requests (TGSR) no less than
ninety (90) Days before the Conversion Date.
12.3.24.4.3 For Switch and Trunk Side frame conversions, CLEC shall issue
facility conversion ASRs to CenturyLink no later than thirty (30) Days before the
Conversion Date for like-for-like, where CLEC mirrors their existing circuit design
from the old Switch or frame to the new Switch or frame, and sixty (60) Days
before the Conversion Date for addition of trunk capacity or modification of circuit
characteristics (i.e., change of AMI to BSZS).
12.3.24.5 Frame Embargo Period. During frame conversions, service orders and
ASRs shall be subject to an embargo period for services and facilities connected to the
affected frame. For conversion of trunks where CLEC mirrors their existing circuit
design from the old frame to the new frame on a like-for-like basis, such embargo period
shall extend from thirty (30) Days prior to the Conversion Date until five (5) Days after
the Conversion Date. lf CLEC requests the addition of trunk capacity or modification of
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circuit characteristics (i.e., change of AMI to BSZS) to the new frame, new facility ASRs
shall be placed, and the embargo period shall extend from sixty (60) Days prior to the
Conversion Date until five (5) Days after the Conversion Date. Prior to instituting an
embargo period, CenturyLink shall identify the particular dates and locations for frame
conversion embargo periods in substantially the same time and manner as CenturyLink
notifies itself, its End User customers, Affiliates, or any other party.
12.3.24.6 Switch Embargo Period. During Switch conversions, service orders and
ASRs shall be subject to an embargo period for services and facilities associated with
the Trunk Side of the Switch. For conversion of trunks where CLEC mirrors their
existing circuit design from the old Switch to the new Switch on a like-for-like basis, such
embargo period shall extend from thirty (30) Days prior to the Conversion Date until five
(5) Days after the Conversion Date. lf CLEC requests the addition of trunk capacity or
modification of circuit characteristics to the new Switch, new facility ASRs shall be
placed, and the embargo period shall extend from sixty (60) Days prior to the
Conversion Date until five (5) Days after the Conversion Date. Prior to instituting an
embargo period, CenturyLink shall identify the particular dates and locations for Switch
conversion embargo periods in substantially the same time and manner as CenturyLink
notifies itself, its End User customers, Affiliates, or any other party.
12.3.24.7 Switch and Frame Conversion Quiet Periods for LSRs. Switch and frame
conversion quiet periods are the time period within which LSRs may not contain Due
Dates, with the exception of LSRs that result in disconnect orders, including those
related to LNP orders, record orders, Billing change orders for non-switched products,
and emergency orders.
12.3.24.7.1 LSRs of any kind issued during Switch or frame conversion quiet
periods create the potential for loss of End User customer service due to manual
operational processes caused by the Switch or frame conversion. LSRs of any
kind issued during the Switch or frame conversion quiet periods will be handled
as set forth below, with the understanding that CenturyLink shall use its best
efforts to avoid the loss of End User customer service. Such best efforts shall be
substantially the same time and manner as CenturyLink uses for itself, its
End User customers, its Affiliates, or any other party.
12.3.24.7.2 The quiet period for Switch conversions, where no LSRs except
those requesting order activity described in 12.3.24.7 are processed for the
affected location, extends from five (5) Days prior to conversion until two (2)
Days after the conversion.
12.3.24.7.3 The quiet period for frame conversions, where no LSRs except
those requesting order activity described in 12.3.24.7 are processed or the
affected location, extends from five (5) Days prior to conversion until two (2)
Days after the conversion.
12.3.24.7.4 LSRs, except those requesting order activity described in
12.3.24.7, (i) must be issued with a Due Date prior to or after the conversion
quiet period and (ii) may not be issued during the quiet period. LSRs that do not
meet these requirements will be rejected by CenturyLink.
12.3.24.7.5 LSRs requesting disconnect activity issued during the quiet
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period, regardless of requested Due Date, will be processed after the quiet
period expires.
12.3.24.7.6 CLEC may request a Due Date change to a LNP related
disconnect scheduled during quiet periods up to 12:00 noon Mountain Time the
Day prior to the scheduled LSR Due Date. Such changes shall be requested by
issuing a supplemental LSR requesting a Due Date change. Such changes shall
be handled as emergency orders by CenturyLink.
12.3.24.7.7 CLEC may request a Due Date change to a LNP related
disconnect order scheduled during quiet periods after 12:00 noon Mountain Time
the Day prior to the scheduled LSR Due Date until 12 noon Mountain Time the
Day after the scheduled LSR Due Date. Such changes shall be requested by
issuing a supplemental LSR requesting a Due Date change and contacting the
lnterconnect Service Center. Such changes shall be handled as emergency
orders by CenturyLink.
12.3.24.7.8 ln the event that CLEC End User customer service is
disconnected in error, CenturyLink will restore service in substantially the same
time and manner as CenturyLink does for itself, its End User customers, its
Affiliates, or any other party. Restoration of CLEC End User customer service
will be handled through the LNP escalations process.
12.3.24.8 Switch Upgrades. Generic Switch software and hardware upgrades are
not subject to the Switch conversion embargoes or quiet periods described above. lf
such generic Switch or software upgrades require significant activity related to
translations, an abbreviated embargo andior quiet period may be required. CenturyLink
shall implement service order embargoes and/or quiet periods during Switch upgrades in
substantially the same time and manner as CenturyLink does for itself, its End User
customers, its Affiliates, and any other party.
12.3.24.9 Switch Line and Trunk Hardware Additions. CenturyLink shall use its
best efforts to minimize CLEC service order impacts due to hardware additions and
modifications to CenturyLink's existing Switches. CenturyLink shall provide CLEC
substantially the same service order processing capabilities as CenturyLink provides
itself, its End User customers, Affiliates, or any other party during such Switch hardware
additions.
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Section 13
Access to Telephone Numbers
Section 13.0 - ACCESS TO TELEPHONE NUMBERS
13.1 Nothing in this Agreement shall be construed in any manner to limit or otherwise
adversely impact either Party's right to request an assignment of any NANP number resources
including, but not limited to, Central Office (NXX) Codes pursuant to the Central Office Code
Assignment Guidelines published by the lndustry Numbering Committee (lNC) as INC 95-0407-
008 (formerly ICCF 93-0729-0'10) and Thousand Block (NXX-X) Pooling Administration
Guidelines INC 99-0127-023, when these Guidelines are implemented by the FCC or
Commission Order. The latest version of the Guidelines will be considered the current
standard.
13.2 North American Numbering Plan Administration (NANPA) has transitioned to
NeuStar. Both Parties agree to comply with industry guidelines and Commission rules,
including those sections requiring the accurate reporting of data to the NANPA.
13.3 lt shall be the responsibility of each Party to program and update its own
Switches and network systems pursuant to the Local Exchange Routing Guide (LERG) to
recognize and route traffic to the other Party's assigned NXX or NXX-X codes. Neither Party
shall impose any fees or charges on the other Party for such activities. The Parties will
cooperate to establish procedures to ensure the timely activation of NXX assignments in their
respective networks.
13.4 Each Party is responsible for administering numbering resources assigned to it.
Each Party will cooperate to timely rectify inaccuracies in its LERG data. Each Party will
maintain/revise the LERG to reflect current homing arrangements, which includes subtending
arrangements for local and access tandems. Each Party is responsible for updating the LERG
data for NXX codes assigned to its End Office Switches. Each Party shall use the LERG
published by Telcordia or its successor for obtaining routing information and shall provide
through an authorized LERG input agent, all required information regarding its network for
maintaining the LERG in a timely manner.
13.5 Each Party shall be responsible for notifying its End User customers of any
changes in numbering or dialing arrangements to include changes such as the introduction of
new NPAs.
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Section 14
Local Dialing Parity
Section 14.0 - LOCAL DIALING PARITY
14.1 The Parties shall provide local Dialing Parity to each other as required under
Section 251(bX3) of the Act. CenturyLink will provide local Dialing Parity to competing providers
of Telephone Exchange Service and telephone toll service, and will permit all such providers to
have non-discriminatory access to telephone numbers, operator services, Directory Assistance,
and Directory Listings, with no unreasonable dialing delays. CLEC may elect to route all of its
End User customers' calls in the same manner as CenturyLink routes its End User customers'
calls, for a given call type (e.9., 0, 0+, 1+, 41 1).
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Section 15
CenturyLink's Official Directory Publisher
Section 15.0 - CENTURYLINK'S OFFICIAL DIRECTORY PUBLISHER
15.1 CenturyLink and CLEC agree that certain issues outside the provision of basic white
page Directory Listings, such as yellow pages advertising, yellow pages Listings, directory
coverage, access to call guide pages (phone service pages), applicable Listings criteria, white
page enhancements and publication schedules will be the subject of negotiations between
CLEC and directory publishers, including CenturyLink's Official Directory Publisher.
CenturyLink acknowledges that CLEC may request CenturyLink to facilitate discussions
between CLEC and CenturyLink's Official Directory Publisher.
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Section 16
Referral Announcement
Section 16.0 - REFERRAL ANNOUNCEMENT
16.1 When an End User customer changes from CenturyLink to CLEC, or from CLEC
to CenturyLink, and does not retain its original main/listed telephone number, the Party formerly
providing service to the End User customer will provide a transfer of service announcement on
the abandoned telephone number. Each Party will provide this referral service consistent with
its tariff. This announcement will provide details on the new number that must be dialed to
reach the End User customer.
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Section 17
Bona Fide Request Process
Section 17.0 - BONA FIDE REQUEST PROCESS
17.1 Any request for lnterconnection or access to an Unbundled Network Element or
ancillary service that is not already available as described in other sections of this Agreement,
including but not limited to Exhibit F or any other interconnection agreement, Tariff or otherwise
defined by CenturyLink as a product or service shall be treated as a Bona Fide Request (BFR).
CenturyLink shall use the BFR Process to determine the terms and timetable for providing the
requested lnterconnection, access to UNEs or ancillary seryices, and the technical feasibility of
neMdifferent points of lnterconnection. CenturyLink will administer the BFR Process in a non-
discriminatory manner.
17.2 A BFR shall be submitted in writing and on the appropriate CenturyLink form for
BFRs. CLEC and CenturyLink may work together to prepare the BFR form and either Party
may request that such coordination be handled on an expedited basis. This form shall be
accompanied by the processing fee specified in Exhibit A of this Agreement. CenturyLink will
refund one-half (112) of the processing fee if the BFR is cancelled within ten (10) business days
of the receipt of the BFR form. The form will request, and CLEC will need to provide, the
following information, and may also provide any additional information that may be reasonably
necessary in describing and analyzing CLEC's request:
17.2.1 a technical description of each requested Network Element or
new/different points of lnterconnection or ancillary services;
17.2.2 the desired interface specification;
17.2.3 each requested type of lnterconnection or access;
17.2.4 a statement that the lnterconnection or Network Element or ancillary
service will be used to provide a Telecommunications Service;
17.2.5 the quantity requested; and
17.2.6 the specific location requested.
17.3 Within two (2) business days of its receipt, CenturyLink shall acknowledge receipt
of the BFR and in such acknowledgment advise CLEC of missing information, if any, necessary
to process the BFR. Thereafter, CenturyLink shall promptly advise CLEC of the need for any
additional information required to complete the analysis of the BFR. lf requested, either orally or
in writing, CenturyLink will provide weekly updates on the status of the BFR.
17.4 Within twenty-one (21) Days of its receipt of the BFR and all information
necessary to process it, CenturyLink shall provide to CLEC an analysis of the BFR. The
analysis shall specify CenturyLink's conclusions as to whether or not the requested
lnterconnection or access to an Unbundled Network Element complies with the unbundling
requirements of the Act or state law.
17.5 lf CenturyLink determines during the twenty-one (21) Day period that a BFR does
not qualify as an Unbundled Network Element or lnterconnection or ancillary service that is
required to be provided under the Act or state law, CenturyLink shall advise CLEC as soon as
reasonably possible of that fact, and CenturyLink shall promptly, but in no case later than the
twenty-one (21) Day period, provide a written report setting forth the basis for its conclusion.
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17.6 lf CenturyLink determines during such twenty-one (21) Day period that the BFR
qualifies under the Act or state law, it shall notify CLEC in writing of such determination within
ten (10) Days, but in no case later than the end of such twenty-one (21) Day period.
17.7 As soon as feasible, but in any case within forty-five (45) Days after CenturyLink
notifies CLEC that the BFR qualifies under the Act, CenturyLink shall provide to CLEC a BFR
quotation. The BFR quotation will include, at a minimum, a description of each lnterconnection,
Network Element, and ancillary service, the quantity to be provided, any interface specifications,
and the applicable rates (recurring and nonrecurring) including the separately stated
development costs and construction charges of the lnterconnection, Unbundled Network
Element or ancillary service and any minimum volume and term commitments required, and the
timeframes the request will be provisioned.
17.8 CLEC has sixty (60) business days upon receipt of the BFR quotation, to either
agree to purchase under the quoted price, or cancel its BFR.
17.9 lf CLEC has agreed to minimum volume and term commitments under the
preceding paragraph, CLEC may cancel the BFR or volume and term commitment at any time,
but may be subject to termination liability assessment or minimum period charges.
17.10 lf either Party believes that the other Party is not requesting, negotiating or
processing any BFR in good faith, or disputes a determination or quoted price or cost, it may
invoke the Dispute Resolution provision of this Agreement.
17.11 All time intervals within which a response is required from one Party to another
under this Section are maximum time intervals. Each Party agrees that it will provide all
responses to the other Party as soon as the Party has the information and analysis required to
respond, even if the time interval stated herein for a response is not over.
17.12 In the event CLEC has submitted a request for lnterconnection, Unbundled
Network Elements or any combinations thereof, or ancillary services and CenturyLink
determines in accordance with the provisions of this Section 17 that the request is Technically
Feasible, subsequent requests or orders for substantially similar types of lnterconnection,
Unbundled Network Elements or combinations thereof or ancillary services by CLEC shall not
be subject to the BFR process. To the extent CenturyLink has deployed or denied a
substantially similar lnterconnection, Unbundled Network Elements or combinations thereof or
ancillary services under a previous BFR, a subsequent BFR shall not be required and the BFR
application fee shall be refunded immediately. CenturyLink may only require CLEC to completea New Product Questionnaire before ordering such lnterconnection, Unbundled Network
Elements or combinations thereof, or ancillary services. ICB pricing and intervals will still apply
for requests that are not yet standard offerings. For purposes of this Section 17.12, a
"substantially similar" request shall be one with substantially similar characteristics to a previous
request with respect to the information provided pursuant to Subsections 17.2.1 through 17.2.8
of Section 17.2 above. The burden of proof is upon CenturyLink to prove the BFR is not
substantially similar to a previous BFR.
17.13 The total cost charged to CLEC shall not exceed the BFR quoted price.
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17.14 Upon request, CenturyLink shall provide CLEC with CenturyLink's supporting cost
data and/or studies for the lnterconnection, Unbundled Network Element or ancillary service that
CLEC wishes to order within seven (7) business days, except where CenturyLink cannot obtain
a release from its vendors within seven (7) business days, in which case CenturyLink will make
the data available as soon as CenturyLink receives the vendor release. Such cost data shall be
treated as Confidential lnformation, if requested by CenturyLink under the non-disclosure
sections of this Agreement.
17.15 CenturyLink will provide notice to CLECs of all BFRs which have been deployed
or denied, provided, however, that identifying information such as the name of the requesting
CLEC and the location of the request shall be removed. CenturyLink shall make available a
topical list of the BFRs that it has received from CLECS. The description of each item on that
list shall be sufficient to allow CLEC to understand the general nature of the product, service, or
combination thereof that has been requested and a summary of the disposition of the request as
soon as it is made. CenturyLink shall also be required upon the request of CLEC to provide
sufficient details about the terms and conditions of any granted requests to allow CLEC to take
the same offering under substantially identical circumstances. CenturyLink shall not be required
to provide information about the request initially made by CLEC whose BFR was granted, but
must make available the same kinds of information about what it offered in response to the BFR
as it does for other products or seruices available under this Agreement. CLEC shall be entitled
to the same offering terms and conditions made under any granted BFR, provided that
CenturyLink may require the use of ICB pricing where it makes a demonstration to CLEC of the
need therefore.
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Section 18
Audit Process
Section 18.0 - AUDIT PROCESS
18.1 Nothing in this Section 18 shall limit or expand the Audit provisions in the
Performance Assurance Plan (PAP). Nothing in the PAP shall limit or expand the Audit
provisions in this Section 18. For purposes of this section the following definitions shall apply:
18.1.1 "Audit" shall mean the comprehensive review of the books, records, and
other documents used in providing services under this Agreement. The term "Audit"
also applies to the investigation of company records, back office systems and databases
pertaining to Loop information.
18.2
18.1.2 "Examination" shall mean an inquiry into a specific element or process
related to the above. Commencing on the Effective Date of this Agreement, either Party
may perform Examinations as either Party deems necessary.
This Audit shall take place under the following conditions:
18.2.1 Either Party may request to perform an Audit or Examination.
18.2.2 The Audit or Examination shall occur upon thirty (30) business days
written notice by the requesting Party to the non-requesting Party.
18.2.3 The Audit or Examination shall occur during normal business hours.
However, such Audit will be conducted in a commercially reasonable manner and both
Parties will work to minimize disruption to the business operations of the Party being
audited.
18.2.4 There shall be no more than two (2) Audits requested by each Party
under this Agreement in any twelve (12) month period. Either Party may audit the other
Party's books, records and documents more frequently than twice in any twelve (12)
month period (but no more than once in each quarter) if the immediately preceding audit
found previously uncorrected net variances, inaccuracies or errors in invoices in the
audited Party's favor with an aggregate value of at least two percenl (2%) of the
amounts payable for the affected services during the period covered by the Audit.
18.2.5 The requesting Party may review the non-requesting Party's records,
books and documents, as may reasonably contain information relevant to the operation
of this Agreement.
18.2.6 The location of the Audit or Examination shall be the location where the
requested records, books and documents are retained in the normal course of business.
18.2.7 All transactions under this Agreement which are over twenty-four (24)
months prior to the date of request will be considered accepted and no longer subject to
Audit. ln the event an audit is initiated, the Parties agree to retain records of all
transactions under this Agreement for at least twenty-four (24) months
and all subsequent transactions will also be subject to audit.
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18.2.8 Audit or Examination Expenses
18.2.8.1 Each Party shall bear its own expenses in connection with
conduct of the Audit or Examination. The requesting Party will pay for the
reasonable cost of special data extractions required by the Party to conduct the
Audit or Examination. For purposes of this section, a "Special Data Extraction"
means the creation of an output record or informational report (from existing data
files) that is not created in the normal course of business. lf any program is
developed to the requesting Party's specification and at that Party's expense, the
requesting Party will specify at the time of request whether the program is to be
retained by the other Party for reuse for any subsequent Audit or Examination.
18.2.8.2 Notwithstanding the foregoing, the non-requesting Party shall
pay all of the requesting Party's commercially reasonable expenses in the event
an Audit or Examination identifies a difference between the amount billed and the
amount determined by the Audit that exceeds five percent (5%) of the amount
billed and results in a refund andior reduction in the Billing to the requesting
Party.
18.2.9 The Party requesting the Audit may request that an Audit be conducted
by a mutually agreed-to independent auditor, which agreement will not be unreasonably
withheld or delayed by the non-requesting Party. Under this circumstance, the costs of
the independent auditor shall be paid for by the Party requesting the Audit subject to
Section 18.2.8.2.
18.2.10 ln the event that the non-requesting Party requests that the Audit be
performed by an independent auditor, the Parties shall mutually agree to the selection of
the independent auditor. Under this circumstance, the costs of the independent auditor
shall be shared equally by the Parties. The portion of this expense borne by the
requesting Party shall be borne by the non-requesting Party if the terms of Section
1 8.2.8.2 are satisfied.
18.2.11 Adjustments, credits or payments will be made and any corrective action
must commence within thirty (30) Days after the Parties' receipt of the final Audit report
to compensate for any errors and omissions which are disclosed by such Audit or
Examination and are agreed to by the Parties. The interest rate payable shall be in
accordance with Commission requirements. ln the event that any of the following
circumstances occur within thirty (30) business days after completion of the Audit or
Examination, they may be resolved at either Party's election, pursuant to the Dispute
Resolution Process; (i) errors detected by the Audit or Examination have not been
corrected; (ii) adjustments, credits or payments due as a result of the Audit or
Examination have not been made, or (iii) a dispute has arisen concerning the Audit or
Examination.
18.2.12 Neither the right to examine and Audit nor the right to receive an
adjustment will be affected by any statement to the contrary appearing on checks or
otheruruise.
18.2.13 This Section will survive expiration or termination of this Agreement for a
period of two (2) years after expiration or termination of the Agreement.
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Section 18
Audit Process
18.3 All information received or reviewed by the requesting Party or the independent
auditor in connection with the Audit is to be considered Proprietary lnformation as defined by
this Agreement in Section 5.16. The non-requesting Party reserves the right to require any non-
employee who is involved directly or indirectly in any Audit or the resolution of its findings as
described above to execute a nondisclosure agreement satisfactory to the non-requesting Party.
To the extent an Audit involves access to information of other competitors, CLEC and
CenturyLink will aggregate such competitors' data before release to the other Party, to insure
the protection of the proprietary nature of information of other competitors. To the extent a
competitor is an Affiliate of the Party being audited (including itself and its subsidiaries), the
Parties shall be allowed to examine such Affiliate's disaggregated data, as required by
reasonable needs of the Audit. lnformation provided in an Audit or Examination may only be
reviewed by individuals with a need to know such information for purposes of this Section 18
and who are bound bythe nondisclosure obligations setforth in Section 5.16. ln no case shall
the Confidential lnformation be shared with the Parties' retail marketing, sales or strategic
planning.
18.3.1 Either Party may request an Audit of the other's compliance with this
Agreement's measures and requirements applicable to limitations on the distribution,
maintenance, and use of proprietary or other protected information that the requesting
Party has provided to the other. Those Audits shall not take place more frequently than
once in every three (3) years, unless cause is shown to support a specifically requested
Audit that would otherwise violate this frequency restriction. Examinations will not be
permitted in connection with investigating or testing such compliance. All those other
provisions of this Section 18 that are not inconsistent herewith shall apply, except that in
the case of these Audits, the Party to be audited may also request the use of an
independent auditor.
July 24, 2017 I napl ComcasUl D/CDS-1 70724-000 1
Centurylink Fourteen State Negotiations Template, v.08.19.2016
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DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
Section 19
Construction Charges
Section 19.0 - CONSTRUCTION CHARGES
19.1 All rates, charges and initial service periods specified in this Agreement
contemplate the provision of network lnterconnection services and access to Unbundled Loops
or ancillary services to the extent existing facilities are available. Except for modifications to
existing facilities necessary to accommodate lnterconnection and access to Unbundled Loops
or ancillary services specifically provided for in this Agreement, CenturyLink will consider
requests to build additional or further facilities for network lnterconnection and access to
Unbundled Loops or ancillary services, as described in the applicable section of this Agreement.
19.2 All necessary construction will be undertaken at the discretion of CenturyLink,
consistent with budgetary responsibilities, consideration for the impact on the general body of
End User customers and without discrimination among the various Carriers.
19.3 A quotation for CLEC's portion of a specific job will be provided to CLEC. The
quotation will be in writing and will be binding for ninety (90) business days after the issue date.
When accepted, CLEC will be billed the quoted price and construction will commence after
receipt of payment. lf CLEC chooses not to have CenturyLink construct the facilities,
CenturyLink reserves the right to bill CLEC for the expense incurred for producing the
engineered job design.
19.4 ln the event a construction charge is applicable, CLEC's service Application Date
will become the date upon which CenturyLink receives the required payment.
J uly 24, 20 1 7 I nap I Com ca sUl D/C D S- 1 7 07 24-000 1
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Section 20
Service Performance
Section 20.0 - SERVICE PERFORMANCE
20J Performance lndicator Definitions (PlDs), in their current form are included in
Exhibit B of this Agreement. Subsequent changes to these PlDs submitted to the Commission
shall be incorporated into Exhibit B as soon as they are effective either by operation of law or
Commission order, whichever occurs first and without further Amendment to this Agreement.
20.2 The CenturyLink QC Performance Assurance Plan (PAP) is attached as Exhibit
K of this Agreement. Subsequent changes to the PAP submitted to the Commission will be
incorporated into Exhibit K as soon as they are effective by operation of law or the effective date
as approved by Commission order, whichever is applicable, and without further Amendment to
this Agreement.
July 24, 20 1 7 I nap I Com casUl D/C D S - 1 7 07 24-000 1
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DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
Section 21
Network Standards
Section 21.0 - NETWORK STANDARDS
21.1 The Parties recognize that CenturyLink services and Network Elements have
been purchased and deployed, over time, consistent with Telcordia and CenturyLink technical
standards. Specification of standards is built into the CenturyLink purchasing process, whereby
vendors incorporate such standards into the equipment CenturyLink purchases. CenturyLink
supplements generally held industry standards with CenturyLink Technical Publications.
21.2 The Parties recognize that equipment vendors may manufacture
Telecommunications equipment that does not fully incorporate and may differ from industry
standards at varying points in time (due to standards development processes and consensus)
and either Party may have such equipment in place within its network. Except where otherwise
explicitly stated within this Agreement, such equipment is acceptable to the Parties, provided
said equipment does not pose a security, service or safety hazard to Persons or property.
21.3 lntentionally Left Blank
21.4 CenturyLink has developed its own standards for some Network Elements.
Details of these standards are documented in the CenturyLink Technical Publications.
CenturyLink Technical Publications have been developed to support CenturyLink service
offerings, inform End User customers and suppliers, and promote engineering consistency and
CenturyLink's deployment of developing technologies. CenturyLink provides all of its Technical
Publications at no charge via CenturyLink's wholesale web site.
July 24, 20 1 7 I nap I Com ca sUl D/C D S - 1 7 07 24-000 1
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144
DocuSign Envelope lD: 726EF846-6800-46C2-873A-032863E084CF
Section 22
Signature Page
Section 22.0 - SIGNATURE PAGE
By signing below, and in consideration of the mutual promises set forth herein, and other good
and valuable consideration, the Parties agree to abide by the terms and conditions set forth in
this lnterconnection Agreement.
Comcast Phone of ldaho, LLC Qwest Corporation dba GenturyLink QC
DocuSigned by:by:ss u5 D;a"e (i/"
Signature
Je-ff Voqt
Signature
Diane Roth
Name Printed/Typed
VP, Comcast Technoloqy Solutions
Name Printed/Typed
Director-Wholesale
Title
August 7, 20L7
Title
8/7 /2077
Date Date
J uly 24, 20 1 7 I nap I Com ca sU I D/C D S - 1 7 07 24 -000 1
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145
O@uSagn Env6lore lD: 726EF8AS6B00{6C2-873A-032863E684CF
Exhibit A
ldaho
Solect th6 approprlate typo of
contract below. For cost docket
changes, leavo blank:
Select Trafflc Type EAS / Local Traffic
Reciprocal Compensation
Election
New Options Bill and Keep Notes
6.0 Resale Wholesale
Discount
Percentage
Recurring
charges
Wholesale
Oiscount
Percentage
Nonrecurring
charges
6.1 Wholesals Discount Rates
6.1.1 Southern ldaho
6.1.1.1 18.2sv.B BBasic Exchange Residential Line Seruice 78.25%
6.L.7.2 Basic Exchanse Business Line 5eryice 78.25%t8.zsv.B B
6.1.1.3 lntraLATA Toll 18.250A t8.2sv.B B
6.1.1.4 Package / Special Services (e.8., Centrex, Discounted Line/Feature Packages, ISDN, PBX-78.25%7A.25vo B B
6.1.1.5 Listings, CO Features & lnformation Services 78.25%18.25v.B B
5.1.1.6 Private Line 18.250/"t8.2s%B B
6.r.1.7 Operator Seruices / Direstory Assistance (OS/DA)18.25%78.25%B B
6.1.1.8 Volume Packaged Services - High Volume Customers 6.65%6.65Yo B B
6.1.1.9 Public Access Line (PAL) seryice O.OO'/o 0.00%B B
6.!.2 Northern ldaho
6.!.2.L Basic Exchanse Residential Line Service 79.37%19.37%B B
6.7.2.2 Basic Exchange Business Line Service / PBx 79.37%79.37%B B
6.7.2.3 lntraLATA Toll 79.37%19.37%B B
6.7.2.4 79.37%B BPackage / Special Services (e.9., Centrex, Discounted Line/Feature Packages, ISDN, PBX-79.37%
6.1.2.5 Listinss, CO Features & lnformation Seruices 7937%79.37%B B
6.7.2.6 Private Line 79.370/.79.37%B B
6.7.2.7 Operator Services / Directory Assistance (OS/DA)79.37v.79.37%B
6.7.2.8 BVolume Packaged Services - High Volume Customers 6.87v.6.87%B
6.7.2.9 Public Access Line (PAL) Seruice 0.o0%0.00%B B
6.2 Customor Transfer Chargs (CTC)
6.2.L CTC for POTS Service
5.2.7.7 Manua I
6.2.7.7.7 lFirst Line s16.22 B
6-2.f.7.2 lEach Additional Line s2.27 B
6.2.7.2 Mechanized
6.2.7.2.7 lFirst Line s0.53 B5.2.7.2.2 lEach Additional Line s0,12 B
6.2.2 CTC for Private Line Transport Seryices
6.2.2.7 First Circuit s38.84 B
6.2.2.2 Additional Circuit, per Circuit, same CSR s33.so B
6.2.3 CTC for Advanced Communications Services, per Circuit s46.81 B
7.0 lnterconnection
7.1 Entrance Facilities
1.7.7 lntentionally Left Blank
1.7.2 DS1 s103.61 5208.34 B B
1.t.3 DS3 5s24.42 5277.73 B B
7.2 LIS EICT
1.2.r Per DS1 s0.00 So.oo B B
7.2.2 Per DS3 so.oo s0.00 B B
7.3 Oirect Trunk€d Transport
1.3.7 lntentionally Left Blank
7.3.2 DS1 (Recurring Fixed & per Mile)
7.3.2.7 Over0toSMiles s37.3s s1.2s B B
1.3.2.2 Over 8 to 25 Miles s37.3s s1.82 B B
1.3.2.3 Over 25 to 50 Miles S37.3s s1.89 B B
7.3.2.4 Over 50 Miles s37.3s s1.e0 B B
7.3.3 DS3 {Recurring Fixed & per Mile)
7.3.3.1 Over0to8Miles s2s7.78 s19.48 I B
7.3.3.2 Over 8 to 25 Miles s250.49 524.24 B B
7.3.3.3 Over 25 to 50 Miles s250.77 s25.43 B B
7.3.3.4 Over 50 Miles s2s9.32 s25.3s B B
7.4 ng
7.4.1 0S1 to DSo s263.86 s193.30 B B
7.4.2 DS3 to DS1 s304.22 B
7.5 rarges
7.5.7 lntentionally Left Blank
Page 1 of 12
vroRecurritrgNon-
Recurrlng
-v=mao
!
z,o
=
I
fia3ol B
=
DocuSign Envelope lD: 726EF8A6-6800-46C2-873A-032863E684CF
Exhibit A
ldaho
1.5.2 DS1 lnterface
7.5.2.7 First Trunk 5229.40 B
7.5.2.2 Each Additional Trunk Ss.46 B
7.5.3 DS3 lnterface
7.5.3.1 First Trunk 523s.77 B
7.5.3.2 Each Additional Trunk s11.78 B
7.6 Exchanqe Service (EAS/Local) Traffic
7.6.7 lntentionally Left Bland
7.6.2
7.6.3 Left
7.6.4 lntentionallv Left Blank
7.5.5 Left Blank
7.6.6 lntentionally Left Blank
7.6.7 lntentionall y Left Blank
7.6.8 Bill and Keep
7.6.8.1 End office Call Termination, per Minute of Use 50.00000 c
7.6.8.2 Tandem Switched Transport, Tandem Switching, per Minute of Use s0.00000 c
7.6.8.3 Tandem Transmission, per Minute of Use (Recurring Fixed & per Mile)
7.6.8.3.1 lOver o to 8 Miles s0.000000 s0.000000 c c
7.6.a3.2 lover 8 to 25 Miles 5o.o0oo00 so.oo0o0o c c
7.6.8.3.3 lOver 25 to 50 Miles s0.000000 so.0ooo0o c c
7.6.a3.4 lover 50 Miles So.oooooo s0.000000 c c
7.7 Local Traffic - FCC - ISP Rate Caps
7.7.r Of Use as ofJune rate in until Plan Year 6 N/A c,s
7.8
7.4.7 Expedite Charge (Lls Trunks)CenturyLink
Qc Access
Service Tariff
7.8.2 Cancellation Charge (Ll5 Trunks)CenturyLink
QC Access
Service Tariff
7.8.3 Additional Testing (LlS Trunks)CenturyLink
QC Access
Service Tariff
7.9 Transit Traffic
1.9.r Local & lntraLATA Toll Transit, per Minute of Use (excludes traffic terminating to a CenturyLink
affiliate operating as an lncumbent local Exchangecarrier).
so.o04s 2,73
7.9.2 lntentionallv Left Blank
7.9.3 lntentionallv Left Blank
7.9.4 Category 11 Mechanized Record Charge, per Record
7.9.4.7 Mechanized Transit Records s0.0025 2, t3
7.10 Switched Access
7.70.7 Mechanized Access Records
7.11 CenturyLink
QC Access
Seruice Tariff
CenturyLink
QC Access
Service Tariff
7.12 Toll Vo|P-PSTN Traffic
7.72.7 Toll VolP-PSTN Traffic Appropriate
CenturyLink
Access Tariff
7.72.2 Left Blank
7.72.3 Local lnterconnedion Service VOIP Percent of Facilities (Lls-Facility-PVU)o%o./"3
8.0 Collocation
8.1 All Collocation
8.1.1
8.1.1.1 lntentionally Left Blank
8.1.1.2 Cable Augment Quote Preparation Fee B
8.1.2 Entrance Facility
8.1.2.1 Standard Shared, per Fiber 55.44 s616.32 B B
4.t.2.2 Cross Connect, per Fiber 5s.s6 5722.6s B B
8.1.2.3 Express, per Cable B
8.1.3 Cable SplicinB
8.1.3.1 Fiber, per Set-UD s399.93 B
8.1.3.2 Per Fiber Spliced s37.1s B
8.1.4 Power
8.1.4.1 Power Plant
?aEe 2 of 72
rtFnti6n:llv I Ffr Blank
ntraLATA Toll Traffic
Plannins and EnEineerine
IIIII
I
T50.0014877J I lBl I
I sr,zaa.sol I
S88.1ellSs,oos.u:lBJ
DocuSign Envelope lDr 726EF8A6-6800-46C2-873A-032863E684cF
Exhibit A
ldaho
8.7.4.7.7 Less Than 60 Amps, per Amp Ordered s10.64 B
8.7.4.7.2 Equal To or Greater Than 60 Amps, per Amp Ordered S8.42 B
8.7.4.2 Power Usaqe
8.7.4.2.7 Less or To 60 52.47 B
8.7.4.2.2 Greater Than 60 Amps, per Amp Ordered or Used s4.93 B
8.1.5 AC Power Feed
8.1.5.1 AC Power Feed. oer Amo, Der Month
8.1.5.1.1 120 V s16.09 B
8.1.5.1.2 208 s27.89 B
8.1.5.1.3 208 V. Three Phase s48.2s B
8.1.5.1.4 240 V. Sinsle Phase s32.19 B
8.1.5.1.5 240 V, Three Phase sss.68 B
8.1.5.1.6 480 V, Three Phase s111.3s B
8.1.5.2 AC Power Feed, per Foot, per Month
8.1.5.2.1 20 Amp. SinPle Phase So.oo84 s7.43 B B
8.7.5.2.2 20 Amp, Three Phase s0.010s 5s.22 B B
8.1.5.2.3 So.oo91 s8.02 B B
8.1.5.2.4 30 AmD, Three Phase s0.012s s11.01 B B
So.o1o7 s9.43 B B
8.1.5.2.5 40 Amp, Three Phase s0.0147 572.97 B B
8.7.5.2.7 s0.0127 s11.18 B B
8.1.5.2.8 50 Amp, Three Phase s0.0177 s15.61 B B
8.1-5.2.9 60 Amo. Sinsle Phase s0.0144 512.64 B B
8.1.5.2.10 50 Amp, Three Phase s0.0204 517.97 B B
8.1.5.2.11 100 Amp, Sinsle Phase So.o178 51s.66 B B
8.L.5.2.72 100 Amp, Three Phase 5o.0277 s24.44 B B
8.1.6 lnsDedor Labor. ger Half Hour
8.1.6.1 Resular Hours Rate S28.2s B
8.1.6.2 After Hours Rate, minimum 3 Hours s37.88 B
8.1.7 Channel Regeneration
8.L.7.L DS1 5o.oo s0.00 6 6
8.7.7.2 DS3 so.oo s0.00 6 6
8.1.8 Collocation Terminations
8.1.8.1 shared Access
D50
8.1.8.1.1.1 Cable Placement, per 100 Pair Block 50.2262 s208.61 B B
8.1.8.1.1.2 Cable Placement, per Termination s0.0090 B
8.1.8.1.1.3 Cable, per 100 Pair Elock s0.3304 B
8.1.8.1.1.4 Cable, per Termination s0.0066 S4.so B B
Blocks, per 100 Pair Block s0.s730 s528.42 B B
8.1.8.1.1.5 Blocks, per Termination s0.011s s8.62 B B
8.1.8.1.1.7 Block Placement, per 100 Pair Block s0.2381 s219.55 I B
8.1.8.1.1.8 BIock Placement, Der Termination s0.0048 s3.59 B B
8.1.8.1.2 DS1
8.1.8.1.2.1 Cable Placement, per 28 DSls s0.4111 s352.14 B B
8.1.8.1.2.2 Cable Placement, per Termination s0.0442 s38.94 B B
8.1.8.1.2.3 Cable. per 28 DSls s0.3993 s351.74 B B
8.7.8.7.2.4 So.0429 s37.82 B B
8.1.8.1.2.5 Panel, per 28 DSls 5o.2742 s241.59 B B
8.1.8.1.2.6 Panel, Der Termination s0.0330 529.o4 B B
8.1.8.1.2.7 Panel Placement, per 28 DSls s0.0847 574.s8 B I
8.1.8.1.2.8 Panel Placement, per Termination s0.0091 s8.02 B I
8.1.8.1.3 DS3
8.1.8.1.3.1 Cable Placem€nt, oer Termination s0.1s21 s134.00 I B
8.1.8.1.3.2 Cable, per Termination s0.2s78 s227.74 s B
8.1.8.1.3.3 Panel / Connector, per Termination s0.2625 s231.21 I B
8.1.8.1.3.4 Panel / Connector Placement, per Termination s0.0204 s18.01 B B
8.1.8.1.4 Fiber
8.1.8.1.4.1 Terminations. Der 12 Fibers s26.24 s1,s13.88 B B
8.1.8.1.4.2 Additional Connector, if Applicable s0.47 s411.65 B B
8.1.8.1.4.3 Cable Racking, Shared, per 12 Fibers s26.47 B
8.1.8.1.4.4 Cable Rackins. Dedicated s1.63 s1,433.96 B B
8.1.9 Securitv Charses
8.1.9.1 Card 50.86 B
8.1.9.2 57.00 B
8.1.10 ComDosite Clock / Central Office Svnchronization
8.1.10.1 Svnchronization - ComDosite Clock, Der Port 57.44 B
8.1.11 Left Blank
8.1.12 s313.63 I
8.1.13 Collocation Space Reseryation Fee Charge will
be 25% of
Nonrecurring
Fee
8.1.14 Collocation SDace ODtion Administration Fee s1,107.35 I
8.1.15 Collocation SDace Option Fee, Der Souare Foot s2.oo B
8.1.16 Joint lnventory Visit Fee, per Visit s1,610.12 12
4.7.77 y Left Blank
8.1.18 Left Blank
8.1.19 Left Blank
Page 3 ol 72
8.1.5.2-s 140 Amo. sinele Phase
rr.i A..p<( ncr FmnloveF nFr aentrel Offi.e
litv Rpnort aharce
f-
Il--
=
la.r.a.r.r
fs4rT BI s3o4?1l B
I la.r.s.r.r.s
I
DocuSign Envelope lD: 726EF9A6-6800-46C2-873A-032863E684CF
Exhibit A
ldaho
8,1.20 Splitter Collocation
8.1.20.1 lTlEcableReclassification tc8 3
8.\.20.2 lsolitter Shelf charse 54.1s ss03.72 7 1
8.1.20.3 lEnsineerins s1,079.8s B
8.1.2o.4 lsplitterTlECableConnections
la.l.zo.+.f lsplitter in the Common Area - Data to 410 Block S3.os s2,689.07 B B
lAl.ZO.q.Z lSpliner in the Common Area - Data Direct to CLEC s3.24 s2,8s0.97 B B
18.1.20.4.3 lsplitter on the IDF - Data to 410 Block So.9s s834.92 B B
18.7.20.4.4 lSplitter on the IDF - Data Direct to cLEc s1.84 57,623.47 I B
ls.r.zo.a.s lsplitter on the MDF - Data to 410 Block s0.98 s861.91 I B
lg.t.ZO.q.A lsplitter on the MDF - Data Direct to CLEC s7,922.42 s B
8.1.20.5 lsplitterCharge tcB
8.1.21 Miscellaneous charses
8.1.21.1 lMaintenance Labor, per Half Hour (see rates in 8.2.2)
lg.r.zr.l.r lRegular Hours Rate s29.01 15
lal.zt.t.z lAfter Hours Rate s39.00 15
8.7.21.2 lEnsineering Labor, per Half Hour (see rates in 8.2.5)
Hours Rate 532.94 15
la.t.zt.z.z lAfter Hours Rate s43.31
8.1.21.3 llnstallation Labor, per Half Hour (see rates in 8.2.6)
18.1.21.3.1 lResular Hours Rate s37.71 15
18.1.21.3.2 lAfter Hours Rate s41.32 15
8.2 Virtual Collo€tion
Planning and Engineering8.2.1.1 lQuote Preparation Fee s3,146.41 8,7
8.2.2 Maintenance Labor, per Half Hour
8.2.2.7 lRegular Hours Rate s29.01 B
8.2.2.2 lAfter Hours Rate s39.00 B
4.2.3 TraininE Labor. Der Half Hour8.2.3.7 lResular Hours Rate s29.01 B
8.2.4 Bay Space
lnitial Provided
54.r7 B
B
Additional s3.24 -rys2,8s4.33 B B
8.2.4.4 lvirtual cable Racking, per shelf S0.44 s384.59 B B
Engineering Labor, per Half Hour
8.2.5.1 lResular Hours Rate s32.94 B
A.2.5.2 lAfter Hours Rate s43.31 I
8.2.5 lnstallation Labor, per Half Hour
Eft",s47.32 s
8.2.7 Rent
8.2.7.7 lFloor space Lease, per square Foot
8.2.7.2 lRent, per Shelf B
8.2.8 lntentionallv Left Blank
8.2.9 -48 Volt DC Power cable, per Cable
8.2.9.1 l2O AmD Power Feed s4.s2 s3,98s.41 B B
a.2.9.2 l3o Amp Power Feed Ss.1s 54,537.67 I B
8.2.9.3 l4O Amp Power Feed s6.22 s5,480.42 B B
a.2.9.4 l60 AmD Power Feed s11.02 s9.706.03 B B
Power Feed
Power
s18.s8
s34.s9
B
B
B
B
.7 ss4.39 s47,977.87 B B
8.2.9.8 l4oo Amp Power Feed 577.23 s68.037.02 B B
8.3
8.3.1 Planning and Engineering
8.3.1.1 lQuote Preparation Fee s3,146.41 8,7
8.3.2 Space Construction and Site Preparation
8.3.2.L lsite Preparation Fee lcB 3
8.3.2.2 lsoace Construction for 2 Bays s23.39 s20,603.40 B I
8.3.2.3 llntentionally Left Blank
8.3.2.4 llntentionally Left Blank
8.3.2.5 lEach Additional 8ay s3.24 S2.854.33 B B8.3.2.6 lAdiustment to use a Sinsle Bav - Chanse to Standard Desisn (s3.24)(s2.8s4.33)B B
a3.2.7 l-48 volt Dc Power Cable, per Feed
le.s.z.l.t l2o Amp Power Feed s4.s2 s3,98s.41 B B
le.l.z.l-z l3o Amp Power Feed ss.1s 54.s37.Gj B B
183.2.7.3 l4o AmD Power Feed s5.22 ss,480.42 I B
1a3.2.7.4 160 Amp Power Feed s11.02 s9,706.03 B B
lg.s.z.z.s lloo Amp Power Feed s18.s8 s16,370.s1 B B
la.z.z.l.e l2oo Amp Power Feed s34.59 s30,473.53 B B
183.2.7.7 l3oo Amp Power Feed
le.t.zJ.e l4oo Amp Power Feed
541,9r7.87
S68,037.02
B
B
B
B
8.3.2.8 llntentionally Left Blank
8.3.2.9 lcaseless Bav Fees
18.3.2.9.1 lBav, per Bay s2042.23 1
la.l.z.g.z 12.5 lnch Spacer Fee, per spacer s269.64 1
?a1e 4 ot 72
lFduioment Bav- oer Shelf
s20.11 B
lR.eular Horrr< Rete s11
lloo Amn Power Feed
ysical Collocation
s54.3r
s2.18
la
s2-zol Is4.osl I
.-I I
I
D@uSign Env6lope lD: 726EFBAS6B004C2-873A-03288E6A4CF
Exhibit A
ldaho
8.3.2.9.3 5 lnch Spacer Fee, per Spacer s283.32 1
8.3.3 Floor Space Lease, per Square Foot $2.70 B
8.4 aged Ph
8.4.1 Planning and Engineering
8.4.7.7 Quote Preparation Fee s3,185.58 8,7
8.4.2 Space Construction and Site Preoaration
8.4.2.1 Site Preparation Fee rcB 3
8.4.2.2 lntentionally Left Blank
8.4.2.3 lntentionally Left Blank
8.4.2.4 Space Construction
8.4.2.4.!CaEe: Uo to 100 So. Ft.s38.s1 533,927.76 B B
8.4.2.4.2 Case: 101 to 200 Sq. Ft.s34.18 530,113.98 B B
8.4.2.4.3 Cage: 201 to 300 Sq. Ft.s42.18 s37,1s4.11 B B
8.4.2.4.4 Cage: 301 to 400 Sq. Ft.s44.18 s38,922.82 B B
8.4.2.5 lntentionally Left Blank
8.4.2.6 "48 Volt DC Power Cable, per Feed
8.4.2.6.7 20 Amp Power Feed ss.62 s4,954.85 B B
8.4.2.6.2 30 Amp Power Feed s6.20 5s,4s7.64 B B
8.4.2.6.3 40 Amp Power Feed 57.47 s6.s26.00 B b
8.4.2.6.4 60 Amp Power Feed s72.23 s70,772.79 B B
8.4.2.6.5 100 Amp Power Feed s19.90 577,537.29 B B
8.4.2.6.6 200 Amp Power Feed s37.04 s32,634.30 B B
8.4.2.6.7 300 Amo Power Feed s58.2s s51.315.56 I B
8.4.2.6.8 400 Amp Power Feed s82.71 572,867.29 B B
8.4.3 Space Construction - Fencine Credit
B B
Cage: 101 to 200 Sq. Ft.(s12.70)(s7,13s.89)B B
Case: 201 to 300 So. Ft.(s14.47){s8.01s.26)B B
8.4.3.4 Cage: 301 to 400 Sq. Ft.{s15.1s)(s8,8s1.38)B B
8.4.4 Floor Space Lease, per Square Foot 52.7o B
8.4.5 lntentionally Left Blank
8.4.5 Left Blank
4.4.1 Left Blank
8.4.8 Grounding
8.4.8.1 2 / 0 AwG, per Foot s0.0097 s8.s2 B B
8.4.8.2 1 / 0 AWG, per Foot s0.0170 514.99 B B
8.4.8.3 0 Foot 50.0200 s17.64 B B
8.4.8.4 Foot s0.02s8 522.77 B B
8.4.8.5 500 kcmil, oer Foot s0,0299 s26.3s B B
8.4.8.6 750 kcmil, per Foot s0.04s6 s40.17 B B
8.5 Adjacent Collocation rc8
8.6 Remote Collocation
8.6.1 &Remote
8.6.1.1 Space, per Standard Mounting Unit 50.s7 s66s.47 B B
8.6.7.2 FDI Terminations, per 25 Pair s0.3s s484.90 B B
8.5.1.3 Power Usag€ (see rates in 8.1.4.2)
15
8.6.1.3.2 Greater Than 60 Amps, per Amp Ordered or Used
8.6.1.4 Quote Preparation Fee s1,064.s2 B
8.6.2 Remote tcB 3
8.6.3 Additional Virtual Remote Terminal Features
8.6.3.1 Flat Charge, per Job s36.16 B
B
8.6.3.3 Maintenance, per Half Hour s29.40 B
8.6.3.4 lnstallation, per Half Hour s29.40
8.6.3.5 Training, per Half Hour
8.7 CLEC-to-CLEC
8.7.1 Design Engineering & lnstallation - No Cables
8.7.7.7 Fiber Flat Charge s1,229.81 B
8.7.7.2 Flat Charse 5634.'16 B
8.7.2
8.7.2.7 DSo, per Foot, per Cable s0.11848 B
8.7.2.2 DS1, per Foot, per Cable B
8.7.2.3 DS3, per Foot, per Cable s0.10234 B
8.7.2.4 Fiber s0.93313 B
8.7.3 n - Connections No
8.7.3.7 DSo, per 100 Connections s194.39 B
8.7.3.2 DS1, per 28 Connections s91.s4 B
8.7.3.3 DS3, per 1 Connection Ss.eo B
8.7.3.4 Fiber rate5 s37.1s 15
4.7.4 Cable Hole, if Applicable s385.89 B
8.7.5 CLEC-to-CLEC Cross-Connection s201.36 B
8.8 lnterconnection Distribution Frame (ICDF) Collocation
8.8.1 quote Preparation Fee (see rate in 8.1.1.2)57,284.1A 15
Page 5 of 12
sical Collocation
lcaBe: [Jo ro 1oo so Ft
ta51q1
lEnsineerins. oer Half Hour s3s.5
3 Rackins
f-
la.a.s.z
la.a.r.s
I s+.s:l Irs i-
=
B
Blllszs.aoll -----l-
=
I so.rozsl I
-
DocuSign Envelope lD: 726EF8A&6B00-46C2-873A-032863E684CF
Exhibit A
ldaho
8.8.2 DSo Circuit, per 200 Legs s17.80 52,t7L.94 72 72
8.8.3 DS1 Circuit. oer Two Legs s0.91 s71.s9 72 12
8.8.4 DS3 Circuit. per Two Legs 58.91 51,182.27 72 72
8.8.5 Fiber circuit, per Two Legs s2.2s s236.98 12 T2
8.9 Collocation Cancellation QPF,
Prorated Job
Costs
8.9.1 Additional Labot Other, per Half Hour or fraction thereof (see rates in 9.20)
8.9.1.1 Additional Labor - Basic s27.70 15
4.9.7.2 Additional Labor - Overtime s35.98 15
1.3 Premium
tn
546.29
s87.98
15
15
8.r0 Microwave Entrance Facility tcB tcB 3 3
8.1 1
8.12 Facility Connoctod (FC) Collocation
8.12.1 Quote Preoaration Fee, per Request tc8 3
8.72.2 Engineering Fee, per Job tcB 3
8.12.3 Copper Entrance Facility, per 100 Pair tcB tcB 3 3
4.72.4 Fiber Entrance Facilitv, oer 12 Strands (see rates in 8.1.2.1)S5.44 s615.32 15 15
8.12.5 Termination Block with Gas Protedors, per 100 Pairs tcB tcB 3 3
8.72.6 Termination Panel, per 12 Strands ICB tcB 3
8.72.7 tcB tcB 3 3
8.13 DC Power R6duction and Restoration
8.13.1 Power Reduction
8.13.1.1 Quote Preparation Fee, per Office s703.70 B
8.13.1.2 Power Reduction, with or without Reservation, per Feed Set
8.73.!.2.7 Less Than 60 Amps s494.4s B
8.73.!.2.2 To 60 s706.91 B
8.13.1.2.3 Greater Than 60 Amps B
8.13.1.3 Power Off, per Feed Set, per Secondary Feed s621.09 B
8.13.1.4 Power Maintenance Charse (Reservation Charse), per Fuse Set s64.s9 B
8.13.1.5 Location Chanee from Power Board to BDFB tcB 3
8.13.2 Power Restoration
8.13.2.1 Quote Preparation Fee, per office s703.70 B
4.73.2.2 Power Restoration, applies to Primary & Secondary Feed
8.73.2.2.L Power Restoration with Reservation
8.73.2.2.7.7 LessThan 60 Amps s494.4s 12
8.73.2.2.7.2 Eoual To 60 Amos s705.91 12
8.73.2.2.7.3 GreaterThan 60 Amps s895.31 t7
4.73.2.2.2 Power Restoration without Reservation tcB t2
8.13.2.3 Power Board to BDFB tcB 3
8.14 Collocation Transfor of Responsibility
8.14.1 Left Blank
4.74.2
istration
s1,036.00
s1,s86.00
B
B
8.74.4 Transfer of Responsibility applies to Wireline & Wireless Local lnterconnection Trunks, UDIT,s32.80 72
8.14.5 Transfer of Resoonsibilitv aDDlies to Unbundled Loop, subloop, Loop splittins, Loop Mux combo,s32.80 72
8.15 nventory
8.15.1 Standard Sites
8.15.1.1 Removal of Terminations
8.15.1.1.1 DSo, per 100 Terminations ICB 3
8.15.1.1.2 DS1, per Termination rcB
8.15.1.1.3 DS3. Der Termination rcB 3
8.15.1.1.4 OCN, Der 12 Fibers tcB 3
8.15.2 Special Sites
8.15.2.1 Special Site Assessment Fee s1,051.23 72
8.75.2.2 Network Svstems Assessment Fee s1,5s2.38 72
8.15.2.3 Site Survev Fee 5163.6s 72
8,15.3 Re-usable Elements tcB 3
8,15.4 Quote Preparation Fee (QPF)
8.15.4.1 caseless (see rate in 8.3.1.1)S3,146.41 74
8.75.4.2 rate in 8.4.1.$3,18s.s8 74
8.16 Collocation Decommissioning (see rates in 9.20)
8.16.1 Additional Labor other, per Half Hour or fraction thereof
8.16.1.1 Additional Labor Other - Easic 15
8.16.1.2 Additional Labor Other - Overtime 15
8.15.1.3 Additional Labor Other - Premium s46.29 15
8.16.2 Additional Dispatch, per Order s87.98 15
8.',t7 Joint Testing
8.17.1 set-Up Fee (see rate in 8.2.2.1 with a one hour minimum)ss8.02 15
PaEe 6 of 12
q6l:tion ner DS1
=
| >tl./ut II s:o ss; I
I I sass.rrl
Docusign Envelope lD: 726EFaA6-6800{6C2-873A-032863E644CF
Exhibit A
ldaho
8.77.2 Test Time Fee, per Half Hour (see rate in 8.2.2.1)S29.01 15
9.0 Unbundled Network Elements (UNEs)
9.1 Per T€mination
9.1.1 DS0 s0.38 B
9.L.2 D51 57.24 B
9.1.3 DS3 s14.76 B
9.2
9.2.7 Analog Loops see 9.2.4
9.2.7.7 2-Wire Voice Grade Loop
9.2.7.7.1 lzone 1 s1s.6s TT
9.2.7.7.2 lZone 2 523.76 8*
9.2.7.7.3 lzone 3 s40.s0 *#
9.2.7.2 lntentionally Left Blank
9.2.7.3 4-Wire Voice Grade Loop
9.2.7.3.1 lzone 1 S3o.7o ##
2 ##
##
9.2.2 Nonloaded Loops See 9.2.4
9.2.2.7 2-Wire Nonloaded Loop
9.2.2.L.7 lzone 1 s1s.5s #f
9.2-2.L.2 lZone 2 523.76 #f
9.2.2.!.3 lZone :
9.2.2.2 lntentionallv Left Blank
9.2.2.3 4-Wire Nonloaded Loop
9.2.2.3.7 lzone 1 s30.70 s#
9.2.2.3.2 lZone 2 546.63 $t
9.2.2.3.3 lZone 3 s79.47 s#
9.2.2.4 Loop Unloading s9.00
9.2.2.5 Loop Conditioning 522.00
9.2.3 Digital Capable Loops
9.2.3.7 Basic Rate ISDN / xDSL-l Capable see 9.2.4
9.2.3.1.1 lzone 1 S1s.6s *$
9.2.3.1.2 lZone 2 523.76 *#
9.2.3.1.3 lZone 3 540.s0 ff
9.2.3.2 lntentionallv Left Blank
9.2.3.3 DS1 Capable Loop See 9.2.5
9.2.3.3.1 lzone r s85.48 $#9.2.3.3.2 lZone 2 s86.46 #fl
9.2.3.3.3 lzone 3 s99.96 #$
9.2.3.4 DS3 Capable Loop See 9.2.6
9.2.3.4.7 lzone t s941.9s f#
9.2.3.4.2 lzone 2 s955.04 **9.2.3.4.3 lZone 3 s1,264.s6 **
9.2.3.s lntentionally Left Blank
9.2.3.6 2-Wire Extension Technology s22.00
9.2.4 Loop lnstallation charges for 2 & 4-Wire Analog / Nonloaded, ISDN BRI Capable and xDSL - |
Capable Loops where conditioning is not required.
See 9.2.1 &
9.2.2
9.2.4.7 Basic lnstallation9.2.4.1.7 lFirst s11.039.2.4.7.2 lEachAdditional S5.07
9.2.4.2 Basic lnstallation with Performance Testing
9.2.4.2.7 llirst9.2.4.2.2 lEachAdditional
9.2.4.3 Coordinated lnstallation with Cooperative TestinE / Proiect Coordinated lnstallation
9.2.4.3.7 lFirst s171.87 f9.2.4.3.2 lEachAdditional s94.09 *
9.2.4.4 Coordinated lnstallation without Cooperative Testing / Project Coordinated lnstallation
9.2.4.4.7 lFirst s59.81 s
9.2.4.4.2 lEachAdditional Ss3.32 i
9.2.4.5 Basic lnstallation with Cooperative Testing9.2.4.5.7 ltirst s142.10 I
9.2.4.5.2 lEachAdditional s94.09 i
9.2.5 DS1 Loop lnstallation Charges See 9.2.3.3
9.2.5.1 Basic lnstallation
9.2.5.1.1 lrirst 5728.7t B
9.2.5.7.2 lEachAdditional s99.73 B
9.2.5.2 Basic lnstallation with Performance Testinq
9.2.s.2.7 lFirst 5279.37 B9.2.5.2.2 lEachAdditional 5272.57 B
9.2.5.3 Coordinated lnstallation with Cooperative Testins / Proiect Coordinated lnstallation9.2.5.3.1 lFirst 5316.94 B
9.2.5.3.2 lEachAdditional 5222.40 B
9.2.5.4 Coordinated lnstallation without Cooperative Testing / Project Coordinated lnstallation9.2.5.4.7 lFirst s13s.78 B
9.2.5.4.2 lEachAdditional 5106,79 B
9.2.5.5 Basic lnstallation with Cooperative Testing
PaEe 7 of 12
,oops
t9)11)st
lg.2-133 lToncq
I sao.sol I I r* I
577.72
s8.99
++
DocuSign Envelope lD: 726EF8A6-6B00-46C2-873A-032863E684CF
Exhibit A
ldaho
9.2.5.5.7 First s272.24 B
9.2.5.5.2 Each Additional s19s.68 B
9.2.6 D53 LooD lnstallation Charses See 9.2.3.4
9.2.6.7 Basic lnstallation
9.2.6.7.7 First 5728.77 B
9.2.5.7.2 Each Additional se9.73 B
9.2.5.2 Basic lnstallation with Performance Testing
9.2.6.2.7 First $279.37 B
9.2.6.2.2 Each Additional s212.s7 B
9.2.6.3 lnstallation with Coordinated lnstallation
9.2.6.3.!First 5315.94 B
9.2.6.3.2 Each Additional s222.40 B
9.2.5.4 Coordinated lnstallation without Cooperative Testing / Proied Coordinated lnstallation
9.2.6.4.1 First s135.78 B
9.2.6.4.2 Each Additional s106.79 B
9.2.5.5 Basic lnstallation with Cooperative Testing
9.2.5.5.1 First s272.24 B
9.2.6.5.2 Each Additional s195.68 B
9.2.7 lntentionallv Left Blank
9.2.8 Private Line Access to Conversion s34.s0 B
Subloop
9.3.1 2-Wire Analos and Nonloaded Distribution Loop
9.3.1.1 First s707.92 1
9.3.1.2 Each Additional 529.62 1
9.3.1.3 First & Each Additional 2-Wire Distribution Loop
9.3.1.3.1 Zone 1 s11.00 ##
9.3.7.3.2 zone 2 s16.70 **
9.3.1.3.3 zone 3 1
9.3.2 lntentionally Left Blank
9.3.3 lntra-Building Cable Loop, per Pair So.7o 1
9.3.3.1 No Dispatch, First ss1.97 1
9.3.3.2 No Dispatch, Each Additional 52r32 1
9.3.3.3 First s98.14 1
9.3.3.4 Dispatch, Each Additional s31.62 1
9.3.4 lntentionallv Left Blank
9.3.5 MTE Terminal Subloop Access
9.3.5.1 Subloop MTE - POI Site lnventory, per Request s110.45 7
9.3.5.2 MTE - POI Rearrangement of Facilities tcB
9.3.5.3 MTE - POI Construction of New SPOI tcB 3
9.3.6 lntentionallv Left Blank
9.3.7 Field Connection Point (FCP
9.3.7.7 Fee
9.3.7.2 FCP Set-Up, per Request s3,291.11 72
9.3.7.3 FCP Solicine, oer 25 Pairs s13.88 12
9.3.7.4 FCP Reclassification 5463.26 7
9.4 Shared Services
9.4.7 lntentionallv Left Blank
9.4.2 Line Splittins
9.4.2.7 Basic lnstallation charge for Line Splitting s33.79 1
Loop Splitting
1
9.4.4 OSS, per Line, Der Month s3.23 r
9.5 Network lnterface Device (NlD)s0.s1 ss2.76 A, 10 B
9.6 Dedicated
9.6.1 DsO UDiT s247.74 B
9.6.1.1 Over0toSMiles 524.67 s0.29 B B
9.6.7.2 Over 8 to 25 Miles 524.69 s0.23 B B
9.6.1.3 Over 25 to 50 Miles s24.86 so.1s B B
9.6.1.4 Over 50 Miles s24.69 s0.0s B B
9.6.2 DS1 UDIT (Recurrins Fixed & per Mile)s284.52 B
9.6.2.7 Over0toSMiles 536.43 s3.20 B B
9.6.2.2 Over 8 to 25 Miles s37.26 s3.19 B B
9.6.2.3 Over 25 to 50 Miles s39.12 s1.81 B B
9.6.2.4 over 50 Miles 537.77 S0.78 B B
9.6.3 DS3 UDIT Fixed &5284.s2 B
9.6.3.1 Over0toSMiles 5238.61 ss4.07 B B
9.6.3.2 Over 8 to 25 Miles s242.O3 s16.78 B B
9.6.3.3 Over 25 to 50 Miles s223.90 527.34 B B
9.6.3.4 Over 50 Miles s23s.64 s14.83 B B
9.6.4 lntentionall y Left Blank
9.6.s lntentionallv Left glank
9.6.6 lntentionally Left Blank
9.6.7 UDIT DSo Channel Performance
9.6.7.7 DS0 UDIT Low Side Channelization s13.10 B
9.6.8 lntentionally Left Blank
Page 8 of 12
9.4-3.1 lBasic lnstallation CharEe for Looo Solittine s33.7
lgl+
a 5r7.s7-
i---f---
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O6usign Envelore lO: 726EFBA6-6800{6C2-873A{32863E684CF
Exhibit A
ldaho
9.6.9 Left Blank
9.6.10 Blan k
9.6.11 UDIT Rearrangement
9.5.11.1 DSo, Single Office s164.40 B
9.6.11.2 DSo, Dual Office s2O6.79 B
9.6.11.3 Hish Capacity, Sinsle Office 522t.94 I
9.6.11.4 s249.30 s
9.6.12 Access to UDIT Conversion s131.19 12
9.7
9.7.7
9.7.7.1 Simple s196.02 B
9.7.7.2 complex s2s1.07 B
9.7.2 Field Verification and quote Preparation (FVQP)s907.28
9.7.3 Engineering Verification 5297.03 B
9.7.4 UDF - Single Strand
9.7.4.7 UDF - lnte.office Facility (UDFIOF) - Single Strand
9.7.4.r.7 Order Charge, per First Strand / Route / Order s492.50 B
9.7.4.7.2 Order Charse, Each Additional Strand / Route / Order s255.66 B
9.7.4.1.3 Fiber Transpon, per Strand / Mile Sso.87 9
9.7.4.7.4 Termination, Fixed, per Strand / Office /Termination s4.80 B
9.7.4.7.5 Fiber Cross-Connect (Minimum of 2 Cross-Connects apply), per Strand 52.39 s19.38 B B
9.7.5 UDF - per Pair
9.7.s.7 UDF - lnteroffice Facility (uDF-loF) - per Pair
9.7.5.7.7 Order Charge, per First Pair / Route / Order s492.60 B
9.7.5.7.2 Order Charge, Each Additional Pair / Route / Order s2ss.66 B
9.7.5.1.3 Fiber TransDort, per Pair / Mile s66.15 B
9.7 .5.7.4 Termination, Fixed, per Pair / Office / Termination S7.31 B
9.7.5.1.5 Fiber Cross-Connect (Minimum of 2 Cross-Connects apply), per Pair 54.43 s19.38 B B
9.7.6 Dark Fiber Splice s602.60 B
9.7.7 UDF MTE Subloop tcB rcB 3 3
9.8 lntentionally Loft Blank
9.9
9.10 lntentionally L6ft Blank
9.11 y Left Blank
9.12 lntentionally Loft Blank
9.13
9.14 lntentionally Left Blank
9.'t5
9.16
9.17
9.18 y Left Blank
9.19 Construction Charges
9.19.1 CLEC Requested UNE Construction (CRUNEC) - applies to Unbundled Dark Fiber, Unbundled Loop,
9.19.1.1 Records Quote Preparation Fee $347.46 72
9.19.1.2 Construction Quote Preparation Fee s863.43 12
9.19.2 Construction of Network Capacity, Facilities or Space for Access to or use of UNEs rcB rcB 3 3
9.20
9.20.1 Additional Engineering, per Half Hour or fraction thereof
9.20.1.1 Basic
Overtime
s3r.74
s39.51
B
B
9.20.2 Additional Labor lnstallation, per Half Hour or fradion thereof
9.20.2.7 Additional Labor lnstallation - Overtime s9.02 B
9.20.2.2 Additional Labor lnstallation - Premium s18.0s B
9.20.3 Additional Labor Other, per Half Hour or fraction thereof
9.20.3.1 Additional Labor Other - (Optional Testing) Basic 527.7A B
9.20.3.2 Additional Labor Other - (Optional Testjng) Overtime s35.98 B
9.20.3.3 Premium 546.29 B
9.20.4
9.20.5 Left Blank
9.20.6 Additional Cooperative Acceptance Testing, per Half Hour or fraction thereof
9.20.6.1 Additional Cooperative Acceptance Testing - Basic s29.40 B
9.20.6.2 Additional Cooperative Acceptance Testing - Overtime s39.28 B
9.20.6.3 Additional Cooperative Acceptance Testing - Premium s49.16 B
9.20.7 Nonscheduled Cooperative Testing, per Half Hour or fraction thereof
9.20.7.7 Nonscheduled Cooperative Testing - Basic s29.40 B
Page 9 of 12
lHish Caoacitv. Dual Office
ark Fiber (UDF)
ecords lnouiry (lRl)
/ Left Blank
, Left Blank
lly Left Blank
lly Left Blank
lly Left Blank
).20.7.2
ntentionallv Left Blank
rf-l__
Docusign Env€lop€ lO: 726EF8A6-6800-46C2-873A-032863E684CF
Exhibit A
ldaho
9.20.7.2 Nonscheduled Cooperative Testing - Overtime s39.28 B
9.20.7.3 Nonscheduled CooDerative Testins - Premium s49.09 B
9.20.8 Nonscheduled Manual Testins, oer Half Hour or fraction thereof
I
9.20.8.2 Nonscheduled Manual Testing - Overtime S39.28 B
9.20.8.3 Nonscheduled Manual Testing - Premium s49.16 B
9.20.9 lntentionall Left
9.20.10 lntentionallv Left Blank
9.20.17 Additional Disoatch, per order 587.98 B
9.20.72 lntentionally Left Blank
9.20.73 s73.99 B
9.20.14 Exoedite Charse, oer Dav Advanced 5400.00 11
9.20.15 Cancellation Charse tcB 3
9.20.16 Maintenance of Seryice, per Half Hour or fraction thereof
9.20.16.1 Maintenance of 5ervice - Basic s28.86 B
9.20.76.2 Maintenance of Seryice - overtime s35.98 B
9.20.16.3 Maintenance of 5eruice - Premium 546.29 B
9.20.17 lntentionally Left Blank
9.21 Channol Roganeration
9.27.1 DS1 s0.00 6 6
9.27.2 DS3 s0.00 6 6
9.22 lntontionally Left Blank
9.23 UNE Combinations
9.23.1
9.23.2 rhanced Extended Loop {EEL)
9.23.2.7 EEL LooD. D50 2-Wire Analos
2-Wire
lg.zs.z.r.r.r First 524s.11 1
|9.23.2.t.7.2 Each Additional s182.97 1
rates in 9.2.1.
19.23.2.1.2.t Zone 1 15
lg.zz.z.t.z.z Zone 2 523.76 15
l|e.23.2.!.2.3 Zone 3 s40.50 15
9.23.2.2 EEL Loop, DSo 4-wire Analog
lnstallation
lg.zt.z.z.t.r First s24s.11 1
ls.zt.z.z.t.z Each Additional 5182.97 1
rates in
19.23.2.2.2.t Zone 1 15
19.23.2.2.2.2 zone 2 15
ls.zt.z.z.z.z zone 3 15
9.23.2.3 EEL Loop, Ds1
DS1 lnstallation
19.23.2.3.7.1 First s300.49 1
lg.zt.z.t.t.z Each Additional s22s.39 1
rates in
19.23.2.3.2.t Zone 1 15
||9.23.2.3.2.2 Zone 2 15
lg.zt.z.t.z.t Zone 3 15
9.23.2.4 EEL Loop, DS3
os3 lnstallation
19.23.2.4.7.7 First s323.61 1
lg.zt.z.t.t.z Each Additional s248.51 1
tn
le.23.2.4.2.1 Zone 1 15
19.23.2.4.2.2 Zone 2 15
lg.zt.z.q.z.t Zone 3 7,264.56 15
9.23.2.5 Private Line / Special Access to EEL Conversion (as is)s34.s0 B
9.23.2.6 EEL Rearransement
s130.83 L2
5148.s0 t2
9.23.2.7 EEL Transport
7,L Fixed &rates in
ls.zz.z.t.t.t Over0toSMiles 'o.29 15 15
19.23.2.i.7.2 Over 8 to 25 Miles 524.69 S0.23 15 15
19.23.2.7.1.3 Over 25 to 50 Miles s24.86 i0.15 15 15
19.23.2.7.1.4 Over 50 Miles 15 15
7.2
l|9.23.2.7.2.1 Over0to8Miles s35.43 15 15
,9.23.2.7.2.2 Over 8 to 25 Miles ,3.19 15 15
19.23.2.7.2.3 Over 25 to 50 Miles 1.81 15 15
ls.zt.z.t.z.a Over 50 Miles s37.71 s0.78 15 15
Fixed &M rates in 9.
19.23.2.7.3.1 Over0to8Miles 54.O7 15 15
ls.zz.z.t.t.z Over 8 to 25 Miles 76.78 15 15
ls.zs.z.z.:,:Over 25 to 50 Miles 5223.90 s21.34 15 15
Page 10 of 12
Nonscheduled Manual Testins - Basic qrq I).20.8.1
ank
qno
i I Ffr Rlank
s'
s30.7
qt
s85.4
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s941.9
s9ss.0
9.23.2.6.L lDSo
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s37.21
s238.6:
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O@uSign Envelore lD; 726EF8A6-6B00{6C2-873A-032863E6MCF
Exhibit A
ldaho
19.23.2.7.3.4 lOver 50 Miles s23s.64 s14.83 15 15
9.23.2.8 EEL Multiplexing
9.2t.2.8.7 lOSr to OSO 5263.86 5246.92 B 19.23.2.8.2 lD53 to DS1 s304.22 s246.92 B 1
9.23.2.9 EEL DSo Channel Performance
9.23.2.9.7 IDSO Low Side Channelization s13.10 B
9.23.2.9.2 lDSl / DSO Low Side Channelization 57.47 B
9.24 y Left Blank
9.25 Loop Mux Combination (LMC)
9.2s.7 Loop Mux,2-Wire AnaloB
9.25.1.1 LMC 2-Wire lnstallation
9.25.1.1.1 lFirst 5225.67 1
9.25.7.7.2 lEachAdditional s148.96 1
9.25.t.2 2-Wire Analog Loop (see rates inm 9.2.1.1)
9,25.7.2.1 lzone 1 s1s.6s 15
9.25.7.2.2 lzone 2 s23.76 15
9.25.7.2.3 lZone 3 s40.s0 15
9.25.2 Loop Mux, 4-Wire Analog
9.2s.2.7 LMC 4-Wir€ lnstallation
9.25.2.1.1 lFirst s22s.67 1
9.25.2.7.2 lEachAdditional s148.96 1
9.2s.2.2 4-Wire Analog Loop (see rates fin 9.2.1.3)
9.25.2.2.! lZone t s30.70 159.25.2.2.2 lZone 2 s46.53 15
9.25.2.2.3 lzone 3 sl9.47 15
9.25.3 Loop Mux, DS1
9.25.3.7 LMC DS1 Loop lnstallation
9.25.3.1.1 lFirst s28s.08 1
9.25.3.7.2 lEachAdditional s209.98 1
9.2s.3.2 DS1 Capable Loop (see rates in 9.2.3.3)
9.25.3.2.! lZone t s85.48 15
9.25.3.2.2 lZone 2 s85.46 15
9.25.3.2.3 lZone 3 s99.96 15
9.2s.4 Access to LMC Conversion s34.s0 B
9.25.5 DSo Channel Performance
9.25.5.1 lntentionally Left Blank
9.25.5.2 051 / DSo Low Side Channelization 57.47 B
9.25.5 LMC Rearrangement
9.25.6.7 DS0 s130.83 72
9.25.6.2 High CapacitV s148.s0 72
10.0
10.1
10.1.1 LNP Queries see CLOC
Access Tariff s
11
See CLOC
Access Tariff
#11
10.1.2 LNP Managed Cuts
10.1.2.1 Standard Managed Cuts, per Person, per Half Hour 526.s7 B
70.7.2.2 Overtime Managed Cuts, per Person, per Half Hour s34.38 I
10.1.2.3 Premium Managed Cuts, per Person, per Half Hour s42.27 B
10.2 9r r / Eg'fi
10.2.1 1 E911 No Charge No Charge
10.3 Whito Pages Directory Listings, Facility Based Providors
10.3.1 Primary Listing No Charge No Charge
10.3.2 Premium / Privacy Listings General
Exchange
Tariff Rate,
Less
Wholesale
Discount
Genera I
Exchange
Tariff Rate,
Less
Wholesale
Discount
10.4 Bassd Providers
LO.4.7 Local Directory Assistance, per Call s0.34 2
70.4.2 National Directorv Assistance, per Call s0.34 2
10.4.3 lntentionally Left Blank
70.4.4 lntentionally Left Blank
10.4.5 call completion, per Call so.04 2
10.5 Dlrectory Assistance List lnfomation
10.5.1 lnitial Database Load, per Listing so.o2s B
10.5.2 Reload of Database, per Listing so.o2o B
10.5.3 So.2s B
10.5.4 One-Time Set-Up Fee 573.29 B
10.5.s Media Charges for File Delivery
PaEe Ll of 72
erutces
llaty
Assistance,
r
r r-r
I
-
DocuSign Envelope lD: 726EFBA&6400{6C2-873A-032863E684CF
Exhibit A
ldaho
10.5.5.1 Electronic Transmission s0.0020 B
10.6 Toll and Assistance Operator Seryices, Facility Based Providors
10.5.1 ODerator Assistance, per Call s0.s0 2
10.6.2 Busy Line verifv, per Call 50.72
10.6.3 Busy Line lnterrupt S0.87 2
10.6.4 call Brandine. set-Uo & Recordins 2
10.6.5 LoadinE Brand, per Switch 2
10.7 Access to Poles, DucE, Conduits and Rights of Way (ROW)
70.7.!Pole lnquiry Fee, per lnquiry i341.63 1
10.1.2 lnnerduct lnouiry Fee, per lnquiry ;233.5!1
70.7.3 ROW lnquirv Fee, per lnquiry ;378.87 1
to.1.4 ROW Document Preparation Fee 5122.97 1
70.7.5 Field Verification Fee, per Pole s20.48 1
to.1.6 Field Verification Fee, per Manhole 190.89 1
10.7.7 Planner Verification, per Manhole 1
10.7.8 Manhole Verification lnspector, per Manhole s92.18 1
10.7.9 lnspector, per Manhole s245.82 1
10.7.10 Transfer of Responsibilitv 106.86 1
10.7.11 Pole Attachment Fee, Der Foot, per Year S2.03 8,4
70.7.72 lnnerduct
ro.7.72.7 Microduct Occupancy Fee, per Microduct, per Foot, per Year s0.1861 L2
r0.7.72.2 lnnerduct OccuDanry Fee, per Foot, Der Year s0.6002 8,4
10.7.13 Access Asreement Consideration B
ro.7.74 Make Readv tcB 3
12.0
12.1 and
12.2 Ongoing Maintenance, per Order s1.40 B
12.3 Daily Usage Record File, per Record s0.000419 B
12.4 See 9.20
17.0 Bona Fide Request Process
17.1 ng Fe6 s1,8s1.86 B
NOTES:
AT&T Arb;trrtidn n^.!pt I lqw-T-q6-1 5 Ordpr No 77738 pffe.tive Seotpmber 1 7 1 gqg
B a^<t D^.Lat nWF-T-o1-1 1 o.d.r N^ 2q4nl llan'rrtu q 7OO4l rrte< FffcdivF lrnr'rru 5 ,OOa
FCC Docket No. 01-92 Effective 72-29-77
f
!d SA.nn.l Vdl'f nr2tu Rato Radr rdinn Do.ket I ISW-T-OO-1 pfi ediue 617 lO)Rp.l"di6ns rpflFdFrl in thF 7/1olO, Frhihit A
7 fELRlCratesproposedinCostDocketQWE-1-01-lltestimonyfiledonNovemberl2,2003. Thecasewasbifurcatedandtheratesusingthisfootnoteareproposed
in Phase 2 of the cost docket.
)
laR lndiwidr2l ra<6 qr<i<
5 FCC ordered rates pursuant to the FCCnOrder on Remand and Report and Order (lnte16rrier Compensation for ISP-Bound Traftic) CC Docket 01-131 (FCC ISP Order),
effective.,une 14, 2001.
6 EffectiveAugustl,2003,QwestwillnolongerbilltherecurringandnonrecurringchargesforChannelRegeneration. Qwestreseryestherighttorevertbacktothe
contracutal rate only after appropriate notice is given,
7 The preliminary Quote Preparation Fees (QPF) are included in the space construction charges. Upon completion of the collocation construction, the QPF will be
credited to the final space construction charge for the virtual, caged or cageless collocation iob. These engineering and planning charges are also included in the
Virtual, Caged and Cageless Quote Preparation Fees.
R lntFntionallw I pfr Bl,n!
q
' '.iho thi< ratp in n..lpr to kee6 r:tF rel:ti6n(hi6 with th. Fihcr Trrn<n6rt "npr pri." r^tp plpmant
11 Market-based prices, All charges and increments shall be the same as the comparable charges and increments provided in CLOC Tariff F.C.C No. 11, Section 5
(Formerly Qwest Tariff FCC No. 1, Section 5)
72 Rates not addressed in Cost Docket (estimated TELRIC)
1l TheprovisionoftransitingservicesisnotrequiredpursuanttoSection25loftheTelecommunicationsAct. Qwesthaschosentoofferthisserviceaspartofits
interconnection agreement, but this service is not required to be priced according to a TELRIC methodology.
1t R,tp w"< ^r.lprad f^. r <imilrr alpmpnt :n.l is hFinr rr(e.l he.ail(p the r6(t( f6r thic element:rc the (rme
15 emFnt in a .liffprpnt scdidn of Frhibit A
Page 12 of 12
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DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E6B4CF
elN
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-{ CenturyLink-l'
Service Performance lndicator Definitions (PlD)
CenturyLink QC
ICA Exhibit B - PID Version 10.0
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
QWEST CORPORATTON DBA CENTURYLINK QC',S ("CENTURYLINK QC',S") SERVICE
PERFORMANCE TNDTCATOR DEFTNTTIONS (PlD)
PID Version 10.0
lntroduction
CenturyLink QC will report performance results for the service performance indicators
defined herein. CenturyLink QC will report separate performance results associated with
the services it provides to Competitive Local Exchange Carriers (CLECS) in aggregate
(except as noted herein), to CLECs individually and, as applicable, to CenturyLink QC's
retail customers in aggregate. Within these categories, performance results related to
service provisioning and repair will be reported for the products listed in each definition.
Reports for CLECs individually will be subject to agreements of confidentiality and/or
nondisclosure.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page i
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
PO-1 - Pre-Order/Order Response Times
PO-z - Electronic Flowthrough ........
PO-3 - LSR Rejection Notice lnterval
PO-s - Firm Order Confirmations (FOCs) On Time......,
PO-g - Timely Jeopardy Notices....
OP-3 - lnstallation Commitments Met..........
OP-4 - lnstallation lnterval ...............
OP-s - New Service lnstallation Quality.....
OP-8 - Number Portability Timeliness
OP-15 - lnterval for Pending Orders Delayed Past Due
MAINTENANCE AND REPAIR
MR-s - Troubles Cleared within Specified lntervals.......
MR-6 - Mean Time to Restore
MR-7 - Repair Repeat Report Rate........
MR-8 - Trouble Rate.........
MR-g - Repair Appointments Met
MR-11 - LNP Trouble Reports Cleared within Specified
CenturyLink QC's Service Performance lndicator Definitions
Table of Gontents
ELECTRONIC GATEWAY AVAILABILITY
GA-1 - Gateway Availability - LSR
GA-3 - Gateway Availability - Repair
GA-4 - System Availability - ASR......
GA-7 - Timely Outage Resolution following Software Releases
1
1
,2
.3
.4
.5
Date
7
.B
Timeframes
BILLING..
Bl-2 - lnvoices Delivered within 10 Days
Bl-3 - Billing Accuracy - Adjustments for Errors
Bl-4 - Billing Completeness
DATABASE UPDATES
DB-1 - Time to Update Databases
NETWORK PERFORMANCE.
Nl-1 - Trunk Blocking
COLLOCATION
CP-2 - Collocations Completed within Scheduled lntervals
DEFINITIONS OF TERMS
GLOSSARY OF ACRONYMS
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page ii
12
13
15
17
,.,'
?A
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
Electron ic Gateway Avai labi I ity
GA-l - Gateway Availability - LSR
valuates the quality of CLEC access to the gateway systems offered by CenturyLink QC for
ECs to submit LSRs and associated systems that facilitate access to the gateway(s),
si available to CLECson the extent are actual
rpose
1-<Name of LSR Gateway or Associated System>
gateway interfaces through which CLECs process LSRs, and reports the percentage
of Scheduled Availability Time the interface is available for view and/or input.. Scheduled Up Time hours for preorder, order, and provisioning transactions are
based on the currently published hours of availability found on the following
website: http:/iwww.centurvlink.comiwholesale/cmp/ossHours. html.. Time Gateway is Available to CLECs is equalto Scheduled Availability Time minus
Outage Time.. Scheduled Availability Time is equalto Scheduled Up Time minus Scheduled Down Time. Scheduled Down Time is time identified and communicated that the interface is not
available due to maintenance and/or upgrade work. Notification of Scheduled Down Tim
for routine maintenance and/or upgrade work will be provided no less than 48 hours in
advance.. An outage is a critical or serious loss of functionality, attributable to the specified gateway
or component affecting CenturyLink QC's ability to serve its customers. An outage is
determined by CenturyLink QC technicians through the use of verifiable data, collected
n NorE 1: Measures the availability of the
from the affected custome S and/or from mechanized event mana S.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate results
Disaggregation Reporting: Region-wide level
Formula:
([Number of Hours and Minutes Gateway or system is Available to CLECs During
Reporting Periodl + [Number of Hours and Minutes of Scheduled Availability Time During
Reporting Periodl) x 1 00
Exclusions: None
Product Reporting: Reported by gateway or
associated system, for each LSR submittal gateway
and for each system that facilitates access to the
LSR gateway(s), to the extent availability is not
counted as part of the LSR-processing gateway(s).
Standard: Diagnostic
Availability: Available
(Prior to turn-up of new systems that replace
those addressed in this measurement,
parties will work together to establish a time
frame for reporting and review of the new
measure.)
Notes:
1. Such as "GA-1-lMA-GUl,'"GA-1-
XML,' NorE 2 or "GA-1-SlA,' with other
gateways or systems being limited to
those that replace these gateways.
2.GA-1-XML replaces the former GA-8 PID
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 1
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
GA-3 - Gateway Availability - Repair
Purpose:
Evaluates the quality of CLEC access to the gateway interface offered by CenturyLink QC
for CLECs to electronically submit repair trouble tickets, focusing on the extent the gateway
is actually available to CLECS.
Description:
GA-3-<Name of Repair Gateway> NorE 1: Measures the availability of the gateway
interface(s) through which CLECs submit repair troubles and reports the percentage of
scheduled availability time the interface is available.. Scheduled Up Time hours are based on the currently published hours of availability
found on the following website:
http://www.centurvlink.com/wholesale/cmp/ossHours.html.. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus
Outage Time.. Scheduled Availability Time is equalto Scheduled Up Time minus Scheduled Down
Time.. Scheduled Down Time is time identified and communicated that the interface is not
available due to maintenance and/or upgrade work. Notification of Scheduled Down
Time for routine maintenance and/or upgrade work will be provided no less than 48
hours in advance.. An outage is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting CenturyLink QC's ability to serve its
customers. An outage is determined by CenturyLink QC technicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event
management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate results
Disaggregation Reporting: Region-wide level
Formula:
([Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period] +
[Number of Hours and Minutes of Scheduled Availability During Reporting Period])x 100
Exclusions: None
Product Reporting: Reported by system,
for each repair trouble submittal gateway.
Standard:Diagnostic
Availability: Available
(Prior to turn-up of new systems that
replace those addressed in this
measurement, parties will work together to
establish a time frame for reporting and
review of the new measure.)
1. Notes: Such as "GA-3-EB-TA" or'GA-3-
Repair GUI' NorE 2, with other gateways or
systems being limited to those that replace
these gateways.
2. GA-3-Repair GUI replaces the former GA-
6-GU!-Repair PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 2
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
GA-4 - System Availability - ASR
Purpose:
Evaluates the quality of CLEC batch access to electronic systems offered by CenturyLink
QC for CLECs to submit ASRs, focusing on the extent the systems are actually available to
CLECS.
Description:
GA-4-<Name of ASR-processing System> NorE 1: Measures the availability of the electronic
ASR submittal system and reports the percentage of scheduled availability time the system
is available.. Scheduled Up Time hours are based on the currently published hours of availability
found on the following website: htto://www.centurvlink.comiwholesale/cmp/ossHours.html.. Time System is Available to CLECs is equal to Scheduled Availability Time minus
Outage Time.. Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down
Time.. Scheduled Down Time is time identified and communicated that the system is not
available due to maintenance and/or upgrade work. Notification of Scheduled Down
Time for routine maintenance and/or upgrade work will be provided no less than 48
hours in advance.. An outage is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting CenturyLink QC's ability to serve its
customers. An outage is determined by CenturyLink QC technicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event
management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate results
Disaggregation Reporting: Region-wide
level.
Formula:
([Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period] +
[Number of Hours and Minutes of Scheduled Availability During Reporting Period]) x 100
Exclusions: None
Product Reporting: Reported by system,
for each ASR submittal gateway.
Standard:Diagnostic
Availability: Available
(Prior to turn-up of new systems that
replace those addressed in this
measurement, parties will work together to
establish a time frame for reporting and
review of the new measure.)
Notes:
1. Such as "GA-4-EXACT," with other
gateways or systems being limited to
those that replace this system.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 3
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to
software releases for specified OSS interfaces, focusing on ClEC-affecting software
releases involving the specified gateways or systems.
Description:
Measures the percentage of gateway or system outages, which are attributable to OSS
system software releases and which occur within two weeks after the implementation of the
OSS system software releases, that are resolved NorE 1 within 48 hours of detection by the
CenturyLink QC monitoring group or reporting by a ClEC/co-provider.. lncludes software releases associated with the following OSS interfaces in CenturyLink
QC: LSR-processing gateway(s), repair troqple report-processing gateway(s), and
AS R-processi ng system(s) or gateway("). *o'='
. An outage for this measurement is a critical or serious loss of functionality, attributable
to the specified gateway or component, affecting CenturyLink QC's ability to serve its
customers or data loss NorE 3 on the CenturyLink QC side of the interface. An outage is
determined by CenturyLink QC technicians through the use of verifiable data, collected
from the affected customer(s) and/or from mechanized event management systems.. The outage resolution time interval considered in this measurement starts at the time
CenturyLink QC's monitoring group detects a failure, or at the date/time of the first
transaction sent to CenturyLink QC that cannot be processed (i.e. lost data), and ends
with the time functionality is restored or the lost data is recovered.
Reporting Period: Monthly Unit of Measure: Percent
Reporting Comparisons: CLEC
Aggregate
Disaggregation Reporting: Region-wide level
Formula:
[(Total outages detected within two weeks of a Software Release that are resolved within
48 hours of the time CenturyLink QC detects the outage) + (Total number of outages
detected within two weeks of Software Releases resolved in the Reporting Period)l x 100
Exclusions:. Outages in releases prior to any CLEC migrating to the release. Duplicate reports attributable to the same software defect.
Product Reporting: None Standards: Diagnostic
Availability:
Available
Notes:
1. "Resolved" means that service is restored to the reporting CLEC,
as experienced by the CLEC.
2. Such as, "IMA-GUl,' "|MA-XML,' "CEMR,"'EXACT," and "EB-TA,"
with other gateways or systems being limited to those that replace
these gateways/systems.
3. For data loss to be considered for GA-7, a functional
acknowledgement must have been provided for the data in
question (e.g., LSR lD or trouble ticket number).
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 4
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
Pre-Order/Order
PO-1 - Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/ordering queries for CLECs
through the use of CenturyLink QC's Operational Support Systems (OSS). CenturyLink
QC's OSS are accessed throuqh the specified gateway interface.
Description:
PO-1-<Gateway Type> NorE 1: Measures the time interval between query and response for
specified pre-order/order transactions th roug h the electron ic i nterface.. Measurements are made using a system that simulates the transactions of requesting
pre-ordering/ordering information from the underlying existing OSS. These simulated
transactions are made through the operational production interfaces and existing
systems in a manner that reflects, in a statistically-valid manner, the transaction
response times experienced by CLEC service representatives in the reporting period.. The time interval between query and response consists of the period from the time the
transaction request was "sent" to the time it is "received" via the gateway interface.. A query is an individual request for the specified type of information.
Reporting Period: One month Unit of Measure:
Seconds
Reporting
Comparisons:
CLEC
aggregate.
Disaggregation Reporting: Region-wide level. Results are reported by
gateway type
Results are reported separately for each of the following transaction types,
to the extent they are offered through the gateway type: NorES 2'3' &4
1. Appointment Scheduling (Due Date Reservation, where appointment
is required)
2. Service Availability lnformation
3. FacilityAvailability
4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools
8. [Left intentionally blank to preserve numbering]
9. Connecting Facility Assignment
10. Meet Point lnquiry
Where available through the gateway type, in addition to reporting total
response time, response times for each of the above transactions will be
reported in two parts: (a) time to access the request screen, and (b) time to
receive the response for the specified transaction. For above transaction
number 6, Telephone Number, a third part (c) accept screen, will be
reported, where available from the gateway type. Otherwise,
requesUresponse will be reported as a combined number.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 5
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
PO-1 - Pre-Order/Order Response Times (continued)
Formula:
>[(Query Response Date & Time) - (Query Submission Date & Time)] + (Number of
Queries Submitted in Reporting Period)
Exclusions:. Rejected requests/errors, and timed out transactions
Product Reporting:
None
Standards:
Diagnostic
Availability:
Available
Notes:
1. Such as "PO-1-XML" or "PO-1-lMA GUl."
2. As additional transactions, currently done manually, are
mechanized, they will be measured and added to or included in
the above list of transactions, as applicable.
3. Results based on a weighted combination of mechanized
system tools used in providing the response(s), as applicable,
such as ADSL Loop Qualification and Raw Loop Data Tool.
4. ln the event that a measured gateway type is replaced and a
specified transaction type is not conducive to measurement via
simulated transactions (as defined under "Description" above),
interested parties will work together to determine whether and
how such transaction(s) can and should be measured.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 , 2013
Page 6
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent CenturyLink QC's processing of CLEC Local Service Requests (LSRs)
is completely electronic, focusing on the degree that electronically-transmitted LSRs flow
directly to the service order processor without human intervention or without manual
retyping.
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified
electronic gateway interface to the service order processor (SOP) without any human
intervention.
o lncludes all LSRs that are submitted electronically during the reporting period, subject to
exclusions specified below.
PO-28 - Measures the percentage of all flow-through-eligible LSRs NorE 1 that flow from
the specified electronic gateway interface to the SOP without any human intervention.
o lncludes all flow-through-eligible LSRs that are submitted electronically during the
reporting period, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC
Disaggregation Reporting: Statewide level (per
multi-state system serving the state).
Formula:
PO-2A = [(Number of Electronic LSRs that pass from the Gateway lnterface to the SOP
without human intervention) + (Total Number of Electronic LSRs that pass
through the Gateway lnterface)l x 100
PO-2B = [(Number of flow-through-eligible Electronic LSRs that actually pass from the
Gateway lnterface to the SOP without human intervention) + (Number of flow-
through-eligible Electronic LSRs received through the Gateway lnterface)l x 100
Exclusions:. Rejected LSRs and LSRs containing ClEC-caused non-fatal errors.o Non-electronic LSRs (e.9., via fax or courier).. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PID. Duplicate LSR numbers.. lnvalid starUstop dates/times.
Product Reporting:. Resale
o Unbundled Loops (with or without Local Number Portability)
o Local Number Portability
Standards:
Diagnostic
Availabil ity: Available Notes:
1. The list of LSR types classified as eligible for flow through is
contained in the "LSRs Eligible for Flow Through" matrix. This
matrix also includes availability for enhancements to flow
through. Matrix will be distributed through the CMP process.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 PageT
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E0B4CF
PO-3 - LSR Rejection Notice lnterval
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 , 2013
Page 8
Purpose:
Monitors the timeliness with which CenturyLink QC notifies CLECs that electronic and
manual LSRs were rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the
rejection of the LSR for standard categories of errors/reasons.. lncludes all LSRs submitted through the specified interface that are rejected during the
reporting period.. Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible
information, duplicate request or LSR/PON (purchase order number), no separate LSR
for each account telephone number affected, no valid contract, no valid end user
verification, account not working in CenturyLink QC territory, service-affecting order
pending, request is outside established parameters for service, and lack of CLEC
response to CenturyLink QC question for clarification about the LSR.. lncluded in the interval is time required for efforts by CenturyLink QC to work with the
CLEC to avoid the necessity of rejecting the LSR.. With hours: minutes reporting, hours counted are business hours for manual rejects
Business hours are defined as time during normal business hours of the Wholesale
Delivery Service Centers, except for PO-3C in which hours counted are workweek clock
hours.
Reporting Period: One month Unit of Measure: Hours: Minutes
Reporting
Comparisons: CLEC
aggregate and individual
CLEC results
Disaggregation Reporting: Statewide. PO-3C, LSRs received via facsimile. PO-3X, LSRs received electronically and rejected manually
Formula:
> [(Date and time of Rejection Notice) - (Date and time of LSR receipt)] + (Total number of
LSR Rejection Notifications)
Exclusions:. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PID. Duplicate LSR numbers.o lnvalid starUstop dates/times.
Product Reporting: Not applicable Standards: Diagnostic
Availability: Available Notes:
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
PO-5 - Firm Order Gonfirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which CenturyLink QC returns Firm Order Confirmations
(FOCs) to CLECs in response to LSRs/ASRs received from CLECs, focusing on the
degree to which FOCs are provided within specified intervals.
Description:
Measures the percentage of Firm Order Confirmations (FOCs)that are provided to CLECs
within the intervals specified under "Standards" below for FOC notifications.
o lncludes all LSRs/ASRs that are submitted through the specified interface or in the
specified manner (i.e., facsimile) that receive an FOC during the reporting period,
subject to exclusions specified below. (Acknowledgments sent separately from an FOC
(are not included.)
o For PO-SA, the interval measured is the period between the LSR received date/time
(based on scheduled up time) and CenturyLink QC's response with a FOC notification
(notification date and time).. For PO-SB, 5C, and 5D, the interval measured is the period between the application
date and time, as defined herein, and CenturyLink QC's response with a FOC
notification (notification date and time).. 'Fully electronic" LSRs are those (1) that are received via an electronic LSR submittal
gateway, (2) that involve no manual intervention, and (3) for which FOCs are provided
mechanically to the CLEC. NorE 2
. "Electronic/manual" LSRs are received electronically via an electronic LSR submittal
gateway and involve manual processing.
o "Manual" LSRs are received manually (via facsimile) and processed manually.. ASRs are measured only in business davs.. LSRs will be evaluated according to the FOC interval categories shown in the
"Standards" section below, based on the number of lines/services requested on the
LSR or, where multiple LSRs from the same CLEC are related, based on the combined
number of lines/services requested on the related LSRs.
Reporting Period: One month Unit of Measure: Percent
Reporting
Gomparisons:
CLEC aggregate
and individual
CLEC results
Disaggregation Reporting: Statewide level (per multi-state system
serving the state).
Results for this indicator are reported as follows:. PO-SA: * FOCs provided for fullv electronic LSRso PO-SB: * FOCs provided for electronic/manual. PO-SC: * FOCs provided for manual LSRs received via Facsimileo PO-SD: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-SA, PO-SB and PO-SC measurements listed
above will be further disaggregated as follows:
(a) FOCs provided for Resale services
(b) FOCs provided for Unbundled Loops and specified
Unbundled Network Elements(c) FOCs provided for LNP
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 9
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
PO-s - Firm Order Confirmations (FOCs) On Time (continued)
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 10
Formula:
PO-SA = {[Count of LSRs for which the original FOC's "(FOC Notification Date & Time) -
(LSR received date/time (based on scheduled up time))" is within 20 minutesl +
(Total Number of original FOC Notifications transmitted for the service category in
the reporting period)) x 100
PO-SB, 5C, & 59 = {[Count of LSRs/ASRs for which the original FOC's '(FOC Notification
Date & Time) - (Application Date & Time)" is within the intervals specified for the
service category involvedl + (Total Number of original FOC Notifications transmitted
for the service category in the reporting period)) x 100
Exclusions:o LSRs/ASRs involving individual case basis (lCB) handling based on quantities of lines,
as specified in the "Standards" section below, or service/request types, deemed to be
proiects.
o Hours on Weekends and holidays. (Except for PO-5A which only excludes hours
outside the scheduled up time).. LSRs with ClEC-requested FOC arrangements different from standard FOC
arrangements.o Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.. Duplicate LSR numbers.. lnvalid starUstop dates/times.
Additional PO-SD exclusion:o Records with invalid application or confirmation dates.
Product Reporting:
. For PO-SA, -5B
and -5C:
(a) Resale
services
(b) Unbundled
Loops and
specified
Unbundled
Network
Elements.
(c) LNP
. For PO-SD: LIS
Trunks.
Standards:
For PO-SA (all): 95% within 20a
minutes NorE 2
o For PO-SB (all):90% within standard FOC intervals
(specified below)
a For PO-SC (manual):90% within standard FOC intervals
specified below PLUS 24 hours NorE 3
a For PO-SD (LlS Trunks): 85% within
eight business days
Standard FOC lntervals for PO-SB and PO-SC
Product Group NorE 1 FoC tnterval
Resale
Residence POTS 1-39 lines
24 hours
LNP 1-50 lines
Unbundled Loops
Analog Loop
1-24 loops
Sub-Loop 1-24 sub-loops
[included in Product Reporting group (b)]
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
PO-s - Firm Order Confirmations (FOCs) On Time (continued)
Enhanced Extended Loops-DSl (EEL-Ds1l 1-24 circuits
[included in Product Reporting group (b)]48 hours
Unbundled Loops w/Facility Gheck (NUTEU z' r')
1-24 loops
2-Wire Non-Loaded
ADSL-Compatible
XDSL-I Capable
DS1-Capable
72 hours
For PO-SD:
LIS Trunks 1-240 trunk circuits
8 business
days
Notes:
1. LSRs with quantities above the highest number
specified for each product type are considered lCB.
2. Unbundled Loop with Facility Check can be
processed electronically; however, because this
category always carries a72-hour FOC interval the
FOC results for this product will appear in PO-SB if
received electronically or PO-SC if received
manually.
3. Unbundled Loop with Facility Check will not add an
additional 24 hours to the 72-hour interval if the LSR
is submitted manually.
Availability:
Available
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 1 1
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
PO-g - Timely Jeopardy Notices
Purpose:
When original due dates are missed, measures the extent to which CenturyLink QC notifies
customers in advance of jeopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided
o lncludes all inward orders (Change, New, and Transfer order types) assigned a due
date by CenturyLink QC and which are completed/closed in the reporting period that
missed the original due date. Change order types included in this measurement consist
of all C orders representing inward activity
o Missed due date orders with jeopardy notifications provided on or after the original due
date is past will be counted in the denominator of the formula but will not be counted in
the numerator.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and CenturyLink QC
Retail results
Disaggregation Reporting: Statewide level.
(This measure is reported by jeopardy notification process
as used for the categories shown under Product Reporting.)
Formula:
[(Total missed due date orders completed in the reporting period that received jeopardy
notification in advance of original due date) + (Total number of missed due date orders
completed in the reporting period)l x 100
Exclusions:. Orders missed for customer reasons.. Records with invalid product codes.. Records involving official company services.
o Records with invalid due dates or application dates.. Records with invalid completion dates.
o Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PID
Product Reporting:
A Non-DesignedServicesB Unbundled Loops (with or without
Number Portability)C LIS Trunks
Standards: Diagnostic, with retail
comparative results also reported as follows:A Parity with Retail POTSB Parity with Retail POTS
C Parity with Feature Group D (FGD)
Services
Availability:
Available
Notes
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 12
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
OP-3 - lnstallation Commitments Met
Purpose:
Evaluates the extent to which CenturyLink QC installs services for Customers by the
scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.. All inward orders (Change, New, and Transfer order types) assigned a due date by
CenturyLink QC and which are completed/closed during the reporting period are
measured, subject to exclusions specified below. Change order types included in this
measurement consist of all C orders representing inward activitv. Also included are
orders with customer-requested due dates longer than the standard interval.. Completion date on or before the Applicable Due Date recorded by CenturyLink QC is
counted as a met due date. The Applicable Due Date is the original due date or, if
changed or delayed by the customer, the most recently revised due date, subject to the
following: lf CenturyLink QC changes a due date for CenturyLink QC reasons, the
Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the original due date and (b) prior to a CenturyLink QC-initiated, changed due date, if
any.
Reporting Period: One month Unit of Measure: Percent
Reporting
Gomparisons
CLEC
aggregate,
individual
CLEC and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.. Results for producUservices listed in Product Reporting under "[ISA-
Type Disaggregation" will be reported according to orders involving:OP-3A Dispatches within MSAs;OP-3B Dispatches outside MSAs; andOP-3C No dispatches.. Results for productsiservices listed in Product Reporting under "Zone-
type Disaggregation" will be disaggregated according to installations:OP-3D ln lnterval Zone 1 areas; andOP-3E ln lnterval Zone 2 areas.
Formula:
[(Total Orders completed in the reporting period on or before the Applicable Due Date) +
(Total Orders Completed in the Reporting Period)l x 100
Exclusions:. Disconnect, From (another form of disconnect), and Record order types.. Due dates missed for standard categories of customer and non-CenturyLink QC
reasons. Standard categories of customer reasons are: previous service at the location
did not have a customer-requested disconnect order issued, no access to customer
premises, and customer hold for payment. Standard categories of non-CenturyLink QC
reasons are: Weather, Disaster, and Work Stoppage.
o Records involving official company services.. Records with invalid due dates or application dates.. Records with invalid completion dates.
o Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 13
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
OP-3 - lnstallation Commitments Met (continued)
Product Reporting:Standards:
MSA-Type Disaqqreqation -
. Resale Residential single line service Parity with retail service. Sub-Loop Unbundling 90o/o
Zone-Tvpe Disaqqreqation -
o LIS Trunks Parity with Feature Group D (aggregate). Unbundled Loops
Analog Loop 90o/o
2-Wire Non-Loaded Loop 90%
DS1-Capable Loop Parity with retail DS1 Private Line
xDSL-l Capable Loop 90%
ADSL-Compatible Loop 90%
o Enhanced Extended Loops-DS1 (EEL-DS1)90o/o
Availability:
Available
Notes
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 14
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
OP-4 - Installation Interva!
Purpose:
Evaluates the timeliness of CenturyLink QC's installation of services for customers,
focusing on the average time to install service.
Description:
Measures the average interval (in business davs) NorE ' between the application date and
the completion date for service orders accepted and implemented.
o lncludes all inward orders (Change, New, and Transfer order types) assigned a due
date by CenturyLink QC and which are completed/closed during the reporting period,
subject to exclusions specified below. Change order types for additional lines consist of
all C orders representing inward activitv.
o lntervals for each measured event are counted in whole days: the application date is
day zero (0); the day following the application date is day one (1).
o The Applicable Due Date is the original due date or, if changed or delayed by the
customer, the most recently revised due date, subject to the following: lf CenturyLink
QC changes a due date for CenturyLink QC reasons, the Applicable Due Date is the
customer-initiated due date, if any, that is (a) subsequent to the original due date and
(b) prior to a CenturyLink QC-initiated, changed due date, if any. NorE 2
o Time intervals associated with customer-initiated due date changes or delays occurring
after the Applicable Due Date, as applied in the formula below, are calculated by
subtracting the latest CenturyLink QC-initiated due date, if any, following the Applicable
Due Date, from the subsequent customer-initiated due date, if any. NorE 2
Reporting Period: One month Unit of Measure: Average Business Days
Reporting
Comparisons:
CLEC
aggregate,
individual
CLEC and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.. Results for producUservices listed in Product Reporting under "MSA-
Type Disaggregation" will be reported according to orders involving:OP-4A Dispatches within MSAs;OP-4B Dispatches outside MSAs; andOP-4C No dispatches.. Results for products/services listed in Product Reporting under "Zone-
type Disaggregation" will be disaggregated according to installations:OP-4D ln lntervalZone 1 areas; andOP-4E ln lnterval Zone 2 areas.
Formula:
>[(Order Completion Date)- (Order Application Date) - (Time interval between the Original
Due Date and the Applicable Date) - (Time intervals associated with customer-initiated due
date changes or delays occurring after the Applicable Due Date)l + Total Number of Orders
Completed in the reporting period
Explanation: The average installation interval is derived by dividing the sum of installation
intervalsJor all orders (in business days) NorE 1 by total number of service orders completed
in the reporting period.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 15
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E084CF
OP-4 - !nstallation !nterval (continued)
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 , 2013
Page 16
Exclusions:. Orders with customer requested due dates greater than the current standard interval.. Disconnect, From (another form of disconnect), and Record order types.o Records involving official company services.. Records with invalid due dates or application dates.o Records with invalid completion dates.. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
Product Reporting:Standards:
MSA-Tvpe Disaqqreqation -
a Resale Residential sinqle line service Parity with retail service
o Sub-Loop Unbundling 6 days
Zone-Tvpe Disaqqregatiqn -. LIS Trunks Parity with Feature Group D (aggregate)
. Unbundled Loops
Analog Loop 6 days
2-Wire Non-Loaded Loop 6 days
DS1-Capable Loop 5.5 days
xDSL-l Capable Loop 6 days
ADSL-Compatible Loop 6 days
a Enhanced Extended Loops-DS1 (EEL-DS1 )6 days
Availability:
Available
Notes:1. For OP-4C, Saturday is counted as a business day for all orders for Resale
Residence, as well as for the retail analogues specified above as standards.
For all other products under OP-4C and for all products under OP-4A, -48, -
4D, and -4E. Saturday is counted as a business day when the service order is
due or completed on Saturday.
2. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point
when a CenturyLink QC-initiated due date change occurs. At that point, the
Applicable Due Date becomes fixed (i.e., with no further changes) as the date
on which it was set prior to the first CenturyLink QC-initiated due date change,
if any. Following the first CenturyLink QC-initiated due date change, any
further customer-initiated due date changes or delays are measured as time
intervals that are subtracted as indicated in the formula. These delay time
intervals are calculated as stated in the description. (Though infrequent, in
cases where multiple CenturyLink QC-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair of
CenturyLink QC-initiated due date change and subsequent customer-initiated
due date change or delay. The intervals thus calculated from each pairing of
CenturyLink QC and customer-initiated due dates are summed and then
subtracted as indicated in the formula.) The result of this approach is that
CenturyLink QC-initiated impacts on intervals are counted in the reported
interval, and customer-initiated impacts on intervals are not counted in the
reported interval.
DocuSign Envelope lD: 726EF846-6800-46C2-873A-032863E684CF
OP-s - New Service lnstallation Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders),
focusing on the percentage of newly-installed service orders that are free of
ClEC/customer-initiated trouble reports during the provisioning process and within 30
calendar days following installation completion, and focusing on the quality of CenturyLink
QC's resolution of such conditions with respect to multiple reports.
Description:
Measures the percentage of inward line service orders that are free of repair trouble reports
NorE 2 within 30 calendar days of installation completion, subject to exclusions below.. Orders for new services considered in calculating all components of this performance
indicator are all inward line service orders completed in the reporting period, including
Change (Ctype) orders for additional lines/circuits, subject to exclusions shown below.
Change order types considered in these measurements consist of all C orders
repreJenting inward activitv. NorE 1
. Orders for new service installations include conversions (Retail to CLEC, CLEC to
CLEC, and same CLEC converting between products).
. Repair trouble reports include both out of service and other service affecting conditions,
such as features on a line that are missing or do not function properly upon conversion,
subject to exclusions shown below.. Repair trouble reports are defined as ClEC/customer notifications to CenturyLink QC of
out-of-service and other service affecting conditions for which CenturyLink QC opens
repair tickets in its maintenance and repair management and trqcling systems NorE 3
that are closed in the reporting period or the following month, NorE 4 subject to
exclusions shown below. NorE 5
o CentuULink QC is able to open repair tickets for repair trouble reports received from
ClECs/customers once the service order is completed in CenturyLink QC's systems.
Reporting Period: One month, reported in arrears (i.e., results
first appear in reports one month later than results for
measurements that are not reported in arrears), in order to
cover the 30-day period following installation.
Unit of Measure:
Percent
Reporting Gomparisons: CLEC
aggregate, individual CLEC and
CenturyLink QC Retail results
Disaggregation Reporting: Statewide level
Formula:
(Number inward line service orders completed in the reporting period - Number of inward
line service orders with any repair trouble reports as specified above) + (Number of inward
line service orders completed in the reporting period) x 100
Exclusions:. Repair trouble reports attributable to CLEC or coded to non-CenturyLink QC, e.g.:
Customer Action, Non-Telco Plant, Trouble Beyond the Network lnterface,
Miscellaneous - Non-Dispatch, CPE, Customer lnstruction, Carrier, Alternate Provider,
Reports from other than the ClEC/customer that result in a charge if dispatched, Carrier
Action (lEC), Commercial power failure, Customer requested service order activity, and
Other non-CenturyLink QC.. Repair reports coded to disposition codes for referral to another department (i.e., for
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 17
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
OP- 5 - New Service lnstallation Qual continued
non-repair ticket resolutions of non-installation-related problems, except cable cuts,
which are not excluded).. Repair or provisioning trouble reports related to service orders captured as misses under
measurements OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).. Subsequent repair or provisioning trouble reports of any trouble on the installed service
before the original repair or provisioning trouble report is closed.. Service orders closed in the reporting period with App Dates earlier than eight months
prior to the beginning of the reporting period.o Information tickets generated for internal CenturyLink QC system/network monitoring
purposes.. Disconnect, From (another form of disconnect) and Record order types. When out of
service or service affecting problems are reported to the call center on conversion and
move requests, the resulting call center ticket will be included in the calculation of the
numerator in association with the related inward order type even when the call center
ticket reflects the problem was caused by the Disconnect or From order.. Records involving official CenturyLink QC company services.. Records missing data essential to the calculation of the measurement as defined herein.
Product Reporting Categories:. As specified below - one
percentage result reported for
each bulleted category under
the sub-measurements shown.
Standards: Parity with retail service
(Where parity comparisons involve multiple service
varieties in a product category, weighting based on the
retail analogue volumes may be used if necessary to
create a comparison that is not affected by different
proportions of wholesale and retail analogue volumes in
the same reporting category.)
Product Reporting:Standards:
Resale Residential single line servicea Parity with retail service
Sub-Loop Unbundlingo Parity with retail DS1 Private Line
Unbundled Loopsa
Analog Loop Parity with retail Res & Bus POTS with dispatch
2-Wire Non-Loaded Loop Parity with retail ISDN BRI (designed)
DS1-Capable Loop Parity with retail DS1
xDSL-l Capable Loop Parity with retail DS1 Private Line
ADSL-Compatible Loop Parity with retail ISDN BRI (desisned)
Enhanced Extended Loops-DS1 (EEL-DS1 )a Parity with retail DS1 Private Line
LIS Trunksa Parity with Feature Group D (aggregate)
Availability:
Available
Notes:
1. The specified Change order types representing inward activity exclude
Change orders that do not involve installation of lines (in both wholesale
and retail results). Specifically this measurement does not include
changes to existing lines, such as number changes and PIC changes.
2. lncluding consideration of repeat repair trouble reports (i.e., additional
reports of trouble related to the same newly-installed line/circuit that are
received after the preceding repair report is closed and within 30 days
following installation completion) to complete the determination of
whether the newly-installed line/circuit was trouble free within 30 days of
installation.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 18
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
OP- 5 - New Service lnstallation Qual continued
3. CenturyLink QC's repair management and tracking systems obtain the
repair report data for this measurement. Not included are Call Center
Database systems supporting call centers in logging calls from
customers regarding problems or other inquiries.
4. The "following month" includes also the period of a few business davs
(typically four or five) aftenrvard, up to the time when CenturyLink QC
pulls the repair data to begin processing results for this measurement.
5. lncludes repair and provisioning trouble reports generated by new
processes that supersede or supplement existing processes for
submitting repair and provisioning trouble reports as specified in
CenturyLink QC's documented or agreed upon procedures.
6. Sub-Loop Unbundling standard: When CLEC order volumes of this
element exceed 10 per month, CLEC and CenturyLink QC may work
together to identify an applicable benchmark.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 19
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E6B4CF
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNPI
Description:
OP-88 - LNP Timeliness with Loop Coordination (percent): Measures the percentage of
coordinated LNP triggers set prior to the scheduled start time for the loop.. All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured, subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of
LNP triggers set prior to the Frame Due Time or scheduled start time for the LNP
cutover as applicable.. All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than CenturyLink QC-provided Unbundled Loops and non-
coordinated, standalone LNP), subject to exclusions specified below.. For purposes of these measurements (OP-88 and -8C), "trigger" refers to the "10-digit
unconditional trigger" or Line Side Attribute (LSA) that is set or translated by CenturyLink
QC.. "Scheduled start time" is defined as the confirmed appointment time (as stated on the
FOC), or a newly negotiated time. ln the case of LNP cutovers coordinated with loops,
the scheduled time used in this measurement will be no later than the "lay" time for the
loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC
aggregate and individual CLEC results
Disaggregation Reporting: Statewide level
Formula:
OP-88 = [(Number of LNP triggers set before the scheduled time for the coordinated loop
cutover) + (Total Number of LNP activations coordinated with unbundled loops
completed)l x 100
OP-8C = [(Number of LNP triggers set before the Frame Due Time or Scheduled Start
Time) + (Total Number of LNP activations without loop cutovers complele!)lt< 1!q
Exclusions:. ClEC-caused delays in trigger setting.. LNP requests that do not involve automatic triggers.o LNP requests for which the records used as sources of data for these measurements
have the following types of errors:. Records with no PON (purchase order number) or STATE.. Records where triggers cannot be set due to switch capabilities.. Records with invalid due dates, application dates, or start dates.. Records with invalid completion dates.. Records missing data essential to the calculation of the measurement per the PlD.o lnvalid starUstop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availability: Available Notes:
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 20
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
OP-15 - lnterval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which CenturyLink QC's pending orders are late, focusing on the
average number of days the pending orders are delayed past the Applicable Due Date, as
of the end of the reporting period.
Description:
OP-15A - Measures the average number of business davs that pending orders are delayed
beyond the Applicable Due Date for reasons attributed to CenturyLink QC.r lncludes all pending inward orders (Change, New, and Transfer order types) for which
the Applicable Due Date recorded by CenturyLink QC has been missed, subject to
exclusions specified below. Change order types included in this measurement consist of
all "C" orders representing inward activity., The Applicable Due Date is the original due date or, if changed or delayed by the
customer, the most recently revised due date, subject to the following: lf CenturyLink QC
changes a due date for CenturyLink QC reasons, the Applicable Due Date is the
customer-initiated due date, if any, that is (a) subsequent to the_original due date and (b)
prior to a CenturyLink QC-initiated, changed due date, if any. NorE 1
r Time intervals associated with customer-initiated due date changes or delays occurring
after the Applicable Due Date, as applied in the formula below, are calculated by
subtracting the latest CenturyLink QC-initiated due date, if any, following the Applicable
Due Date, from the subsequent customer-initiated due date, if any. NorE 1
OP-158 - Reports the number of pending orders measured in the numerator of OP-15A
that were delayed for CenturyLink QC facility reasons.
Reporting Period: One month Unit of Measure:
OP-15A - Average Business Days No"'
OP-158 - Number of orders pending facilities
Reporting Comparisons:
CLEC aggregate, individual CLEC, CenturyLink QC retail
Disaggregation Reporting :
Statewide
Formula:
OP-15A = )[(Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order)
- (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)l + (Total Number of Pending Orders
Delayed for CenturyLink QC reasons as of the last day of Reporting Period)
OP-158 = Count of pending orders measured in numerator of OP-15A that were delayed
for CenturyLink QC facility reasons
Exclusions:. Disconnect, From (another form of disconnect) and Record order types.. Records involving official company services.o Records with invalid due dates or application dates.. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PID
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 21
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
OP-15 - lnterval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:Standards: Diagnostic, with retail
comparatives also reported as specified below. Resale Residential single line service Diagnostic (Expectation: Parity with retail service). Sub-Loop Unbundling Diagnostic
o LIS Trunks Diagnostic (Expectation: Parity with Feature
Group D (aggregate)) (separately reported)
o Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
2-Wire Non-Loaded Loop Diagnostic (Expectation: Parity with retail ISDN
BRI (desisned))
DS1-Capable Loop Diagnostic (Expectation: Parity with retail DSI )
xDSL-l Capable Loop Diagnostic
ADSL-Compatible Loop Diagnostic (Expectation: Parity with retail ISDN
BRI (desiqned))
Enhanced Extended Loops-DSl (EEL-
DS1)
a Diagnostic
Availability:
Available
Notes:
1. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a CenturyLink QC-initiated due date change occurs. At that
point, the Applicable Due Date becomes fixed (i.e., with no further
changes) as the date on which it was set prior to the first CenturyLink
QC-initiated due date change, if any. Following the first CenturyLink
QC-initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are subtracted
as indicated in the formula. These delay time intervals are calculated
as stated in the description. (Though infrequent, in cases where
multiple CenturyLink QC-initiated due date changes occur, the stated
method for calculating delay intervals is applied to each pair of
CenturyLink QC-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated from
each pairing of CenturyLink QC and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of
this approach is that CenturyLink QC-initiated impacts on intervals are
counted in the reported interval, and customer-initiated impacts on
intervals are not counted in the reported interval.
2. For OP-15A, Saturday is counted as a business day for all non-
dispatched orders for Resale Residence, as well as for non-dispatched
orders in the retail analogues specified above as standards. For all
other non-dispatched products and for all dispatched products under
OP-15A, Saturday is not counted as a business day.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 22
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
Maintenance and Repair
MR-s - Troubles Cleared within Specified lntervals
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all
types (including out of service and service affecting troubles, as set forth herein) and on the
number of such trouble reports cleared within the specified intervals (i.e., 4 or 24 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4
or 24 hours of receipt of trouble reports from CLECs or from retail customers.
o lncludes all trouble reports (out of service or all troubles, as specified under product
reporting below), closed during the reporting period, which involve a specified service,
subject to exclusions specified below.
o Time measured is from date and time that CenturyLink QC is first notified of the trouble
by CLEC to date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons: CLEC
aggregate, individual
CLEC, and CenturyLink
QC Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to
trouble reports:
MR-SA Zonetype disaggregation ln lnterval Zone 1 areas
MR-58 Zonetype disaggregation ln lnterval Zone 2 areas
MR-SX For Resale Business and Single Line and
SubLoops
Formula:
[(Number of Trouble Reports closed in the reporting period that are cleared within interval
specified herein) + (Total Trouble Reports closed in the reporting period)l x 100
Exclusions:
o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, Carrier Action (lEC) and Customer Provided Equipment (CPE).. Subsequent trouble reports of any trouble before the original trouble report is closed.
o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Time delays due to "no access" are excluded from repair time.
o Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.. Records involving official company services.. Records with invalid trouble receipt dates.. Records with invalid cleared or closed dates.o Records with invalid product codes.o Records missing data essential to the calculation of the measurement per the PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 23
DocuSign Envelope lD: 726EF8A6-6800-46C2-873A-032863E684CF
MR-5 - Troubles Cleared within Specified lntervals (continued)
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 24
Product Reporting:Standards
Zone-Type Disaggregation - All Troubles Gleared within 4 Hours
o LIS Trunks Parity with Feature Group D (aggregate)
. Unbundled Loops
DS1-Capable Loop Parity with retail DS1
2-Wire Non-Loaded Loop Diagnostic (no retail comparison)
xDSL-l Capable Loop Diagnostic (no retail comparison)
ADSL-Compatible Loop Diagnostic (no retail comparison)
o Enhanced Extended Loops-DS1 (EEL-DS1)Parity with retail DS1 Private Line
Non-disaggregated Reporting - Out of Service Cleared within 24 Hours. Resale Business Sinqle Line Service Diagnostic (Expectation: parity with retail)
o Subloops Diagnostic (Expectation: parity with retail
RES and BUS POTS)
Availability: Available Notes
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusing how long it takes to restore services to proper
operation.
Description:
Measures the time actually taken to clear trouble reports.
o lncludes all trouble reports closed during the reporting period, subject to exclusions
specified below.
o lncludes customer direct reports, customer-relayed reports, and test assist reports that
result in a trouble report.. Time measured is from date and time that CenturyLink QC is first notified of the trouble
by CLEC to date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting
Comparisons:
CLEC
aggregate,
individual
CLEC, and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.. Results for producUservices listed in Product Reporting under "fu!Sl\-
Type Disaggregation" will be reported according to trouble reports
involving:tvlR-6A Dispatches within MSAs;MR-68 Dispatches outside MSAs; andMR-6C No dispatches.o Results for products/services listed in Product Reporting under
"Zone-type Disaggregation" will be disaggregated according to
trou ble reports involving:MR-6D ln lnterval Zone 1 areas; andMR-6E ln lnterval Zone 2 areas.
Formula:
I[(Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)] + (Total
number of Trouble Reports closed in the reporting period)
Exclusions:
o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).. Subsequent trouble reports of any trouble before the original trouble report is closed.. Trouble reports coded as No Trouble Found or Test Okay and with durations of less
than or equalto t hour.
o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Time delays due to "no access," as applicable, are excluded from repair time for
products/services Iisted in Product Reporting under "Zone-type Disaggregation."
o For products listed for MSAtype disaggregation, trouble reports involving a "no access"
delay.
o Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 25
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
MR-6 - Mean Time to Restore (Continued)
o Records involving official company services.. Records with invalid trouble receipt dates.. Records with invalid cleared or closed dates.. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PID
Product Reporting:Standards
MSA-Tvpe Disaqqregation. Resale Residential single line service Parity with retail service. Sub-Loop Unbundling Parity with Retail RES and BUS POTS
NOTE 1
Zone-Tvpe Disaqqreqation -. LIS Trunks Parity with Feature Group D (aggregate)
o Unbundled Loops
Analog Loop Parity with retail Res and Bus POTS
2-Wire Non-Loaded Loop Parity with retail ISDN BRI (designed)
DS1-Capable Loop Parity with retail DS1 Private Line
xDSL-l Capable Loop Parity with retail DS1 Private Line
ADSL-Compatible Loop Parity with retail ISDN BRI (desisned)
. Enhanced Extended Loops-DS1 (EEL-DS1)Parity with retail DS1 Private Line
Availability: Available Notes:
1. Should the standard repair interval for SubLoops be changed
to 4 hours, as applicable to interconnection agreements
(lCAs) of all CLECs opted into the CenturyLink QC
performance assurance plan (Exhibit K of lCAs), the retail
comparative will become "Retail DS1 Private Line."
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 26
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of repeated trouble
reports received for the same line/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user
lines and circuits.o lncludes all trouble reports closed during the reporting period that have a repeated
trouble report received within thirty (30) days of the initial trouble report for the same
service (regardless of whether the report is about the same type of trouble for that
service), subject to exclusions specified below.. ln determining same service CenturyLink QC will compare the end user telephone
number or circuit access code of the initial trouble reports closed during the reporting
period with reports received within 30 days of when the initial trouble report closed.
o lncludes reports due to CenturyLink QC network or system causes, customer-direct and
customer-relayed reports.
o The 30-day period applied in the numerator of the formula below is from the date and
time that the initial trouble report is closed to the date and time that the next, or "repeat"
trouble report is received (i.e., opened).
Reporting Period: One month, reported in arrears (i.e.,
results first appear in reports one month later than results for
measurements that are not reported in arrears), in order to
cover the 30-day period following the initial trouble report.
Unit of Measure: Percent
Reporting
Comparisons:
CLEC
aggregate,
individual
CLEC, and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.o Results for producUservices listed in Product Reporting under "MSA-
Type Disaggregation" will be reported according to trouble reports
involving:MR-7A Dispatches within MSAs;MR-7B Dispatches outside MSAs; andMR-7C No dispatches.o Results for products/services listed in Product Reporting under
"Zone-type Disaggregation" will be disaggregated according to
trouble reports involving:MR-7D ln lnterval Zone 1 areas; andMR-7E ln lnterval Zone 2 areas.
Formula:
[(Total trouble reports closed within the reporting period that had a repeated trouble report
received within 30 calendar days of when the initial trouble report closed) + (Total number
of Trouble Reports Closed in the reporting period)l x 100
Exclusions:o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 27
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
MR-7 - Repair Repeat Report Rate (Continued)
. Subsequent trouble reports of any trouble before the original trouble report is closed.. lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.. Trouble reports on the day of installation before the installation work is reported by the
technician/installer as com plete.. Records involving official company services.
o Records with invalid trouble receipt dates.o Records with invalid cleared or closed dates.
o Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
Product Reportinq:Standards
MSA-Tvpe Disaqqreqation -
o Resale Residential single line service Parity with retail service. Sub-Loop Unbundling Retail DS1 Private Line
Zone-Tvpe Disaqgreqation -
o LIS Trunks Parity with Feature Group D (aggregate)
. Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
2-Wire Non-Loaded Loop Parity with retail ISDN BRI (desisned)
DS1-Capable Loop Parity with retail DS1 Private Line
xDSL-l Capable Loop Parity with retail DS1 Private Line
ADSL-Compatible Loop Parity with retail ISDN BRI (designed). Enhanced Extended Loops-DS1 (EEL-DS1)Parity with retail DS1 Private Line
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 28
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
MR-B - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of
the service or element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
o lncludes all trouble reports closed during the reporting period, subject to exclusions
specified below.o lncludes all applicable trouble reports, including those that are out of service and those
that are only service-affecting.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,
individual CLEC, and CenturyLink QC Retail results
Disaggregation Reporting
Statewide level
Formula:
[(Total number of trouble reports closed in the reporting period involving the specified
service grouping) + (Total number of the specified services that are in service in the
reporting period)l x 100
Exclusions:o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).. Subsequent trouble reports of any trouble before the original trouble report is closed.o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Trouble reports on the day of installation before the installation work is reported by the
technicianiinstaller as complete.. Records involving official company services.. Records with invalid trouble receipt dates.. Records with invalid cleared or closed dates.
o Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
Product Reporting:Standards:
o Resale Residential single line service Parity with retail service. Sub-Loop Unbundling Parity with Retail DS1 Private Line
. LIS Trunks Parity with Feature Group D (aggregate)
o Unbundled Loops
Analoq Loop Parity with retail Res and Bus POTS
2-Wire Non-Loaded Loop Parity with retail ISDN-BRI
DS1-Capable Loop Parity with retail DS1 Private Line, except
Colorado NorE 1
xDSL-l Capable Loop Parity with retail DS1 Private Line
ADSL-Compatible Loop Parity with retail ISDN-BRI
o Enhanced Extended Loops-DS1 (EEL-DS1)Parity with retail DS1 Private Line, except
Colorado NorE 1
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 29
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032B63EOB4CF
MR-B - Trouble Rate (continued)
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 30
Availability: Available Notes:
1. ln Colorado Onlv: For DS1-Capable Loops and EEL-DS1s,
the following three-tiered standard applies:
a. Benchmark of 3% for 3-month rolling average CLEC
aggregate result or, if greater than 37o,
b. Difference of less than or equal to one percentage point
between 3-month rolling average of CLEC aggregate result
and corresponding 3-month average Retail comparative
result or, if difference is greater than one percentage point,
c. Parity in current reported month using DS1 Private Line as
retail comparative.
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
MR-g - Repair Appointments Met
Purpose:
Evaluates the extent to which CenturyLink QC repairs services for Customers by the
appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is
met.
o lncludes all trouble reports closed during the reporting period, subject to exclusions
specified below.
o Time measured is from date and time that CenturyLink QC is first notified of the trouble
bv CLEC to date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC and
CenturyLink QC Retail results
Disaggregation Reporting: Statewide level.
Results for listed services will be disaggregated and
reported according to trouble reports involving:
MR-9A Dispatches within MSAs;
MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
[(Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports
Closed in the Reporting Period)] x 100
Exclusions:. Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).
o Subsequent trouble reports of any trouble before the original trouble report is closed.
o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.. Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.. Records involving official company services.
o Records with invalid trouble receipt dates.. Records with invalid cleared or closed dates.. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
Product Reporting:
Resale:
Residential single line service
Standard:Diagnostic, with residential
single line retail comparative
results also reported
Availability:Available Notes
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 31
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
MR-11 - LNP Trouble Reports Cleared within Specified Timeframes
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which
residence, disconnect-related, out-of-service trouble reports are cleared within four
business hours and all LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (i.e., not unbundled-loop),
residence out-of-service trouble reports that are cleared within four business hours
of CenturyLink QC receiving these trouble reports from CLECS.. lncludes only trouble reports that are received on or before the currently-
scheduled due date of the actual LNP-related disconnect time/date, or the next
business dav, that are confirmed to be caused by disconnects being made before
the scheduled time, and that are closed during the reporting period, subject to
exclusions specified below.
MR-11B: Measures the percentage of specified LNP-only trouble reports that are cleared
within 48 hours of CenturyLink QC receiving these trouble reports from CLECS.. lncludes all LNP-only trouble reports, received within four calendar days of the
actual LNP-related disconnect date and closed during the reporting period.
The "currently-scheduled due date/time" is the original due date/time established by
CenturyLink QC in response to ClEC/customer request for disconnection of service
ported via LNP or, if CLEC submits to CenturyLink QC a timely or untimely request for
delay of disconnection, it is the ClEC/customer-requested later date/time.
A request for delay of disconnection is considered timely if received by CenturyLink QC
before 8:00 p.m. MT on the due date that CenturyLink QC has on record at the time of
the request.
A request for delay of disconnection is considered untimely if received by CenturyLink
QC after 8:00 p.m. MT on the due date and before 12:00 p.m. MT (noon) on the day
after the due date.
Time measured is from the date and time CenturyLink QC receives the trouble report to
the date and time trouble is cleared.
a
a
a
o
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
Aggregate and lndividual CLEC
Disaggregation Reporting: Statewide level
(all are "non-dispatched").
Formula:
MR-114 = [(Number of specified out-of-service LNP-only Trouble Reports, for LNP-related
troubles confirmed to be caused by disconnects, that CenturyLink QC executed
before the currently-scheduled due date/time, that were closed in the reporting
period and cleared within four business hours) + (Total Number of specified out of
service LNP-only Trouble Reports for LNP-related troubles confirmed to be
caused by disconnects that CenturyLink QC executed before the currently-
scheduled due date/time, that were closed in the reporting period)l x 100
MR-113 = [(Number of specified LNP-only Trouble Reports closed in the reporting period
that were cleared within 48 hours) + (Total Number of specified LNP-only Trouble
Reports closed in the reporting period)l x 100
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 32
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
MR-11 - LNP Trouble Reports Gleared within Specified Timeframes
Exclusions:. Trouble reports attributed to customer or non-CenturyLink QC reasons.
o Trouble reports not related to valid requests (LSRs) for LNP and associated
disconnects.
o Subsequent trouble reports of LNP trouble before the original trouble report is closed.. For MR-11B only: Trouble reports involving a "no access" delay.. lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.. Records involving official company services.. Records with invalid trouble receipt dates.
o Records with invalid cleared or closed dates.. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
Product Reporting: LNP Standards:Diagnostic
Availability:Available Notes
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 33
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
Billing
Bl-2- lnvoices Delivered within 10 Days
Purpose:
Evaluates the timeliness with which CenturyLink QC delivers industry-standard,
electronicallytransmitted bills to CLECs, focusing on the percent delivered within ten
calendar days.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the
number of days between the bill date and bill delivery.o lncludes all industry standard electronically transmitted invoices for local exchange
services and toll, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined
CenturyLink QC Retail/CLEC results
(Parity by desiqn)
Disaggregation Reporting: State level
Formula:
[(Count of lnvoices for which Bill Transmission Date to Bill Date is ten calendar days or
less) + (Total Number of lnvoices)] x 100
Exclusions:o Bills transmitted via paper, magnetic tape, CD-ROM, diskette.o Records with missing data essential to the calculation of the measurement per the PlD.
Product Reporting:
o UNEs and Resale Residence
Standard:
Diagnostic (Parity by Design)
Availability:
Available
Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 34
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
Bl-3 - Billing Accuracy - Adjustments for Errors
Purpose:
Evaluates the accuracy with which CenturyLink QC bills CLECs, focusing on the
percentaoe of billed revenue adjusted due to errors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to errors, as a
percentage of total billed revenue.o Both the billed revenue and amounts adjusted off bills due to error are calculated from
bills rendered in the reporting period.o "Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the
reporting period that involve, either in part or in total, adjustment codes related to billing
errors. (Each adjustment thus qualifying is added to the sum in its entirety.)
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLECs
Disaggregation Reporting: State level
Formula:
[I(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to
Errors) + (Total Billed Revenue billed in Reporting Period)l x 100
Exclusions:
o Bl-3A - UNEs and Resale - None
. Bl-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of
ClEC-caused errors in return of minutes of use
Product Reporting:
o Bl-3A - UNE Loops and Resale
Residence. Bl-3B - Reciprocal Compensation
Minutes of Use (MOU)
Standards: Diagnostic
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 35
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E684CF
Bl-4 - Billing Completeness
Purpose:. UNEs and Resale - Evaluates the completeness with which CenturyLink QC reflects
non-recurring and recurring charges associated with completed service orders on the
bills.. Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with
which CenturyLink QC reflects the revenue for Local Minutes of Use associated with
CLEC local traffic over Centurylink QC's network on the bills.
Description:
Bl-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring
charges associated with completed service orders appear on the correct bill.*
Bl-4B - Reciprocal Compensation (MOU): Measures the percentage of revenue associated
with local minutes of use appearing on the correct (current) bill.*
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLECs, and
CenturyLink QC Retail results
Disaggregation Reporting: Statewide level
Formula:
Bl-4A - UNEs and Resals = [XCount of service orders with non-recurring and recurring
charges associated with completed service orders on the bills that are billed on the
correct bill + total count of service orders with non-recurring and recurring charges
associated with completed service orders billed on the bill)l x 100
Bl-4B - Reciprocal Compensation MOU = [I(Revenue for Local Minutes of Use billed on
the correct" bill + Total revenue for Local Minutes of Use collected during the
month)l x 100
Exclusions: None
Product Reporting:. UNE Loops and Resale Residence. Reciprocal Compensation (MOU)
Standards: Diagnostic
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 36
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
Database Updates
DB-l - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases of LIDB and Directory Builder
Description:. Measures the average time required to update the databases of LIDB and the
directory database updating system.o lncludes all database updates as specified under Disaggregation Reporting completed
during the reporting period.
Reporting Period: One month Unit of Measure:
Seconds
Reporting Gomparisons:. DB-1B-LIDB: Combined results for all
CenturyLink QC Retail, Reseller CLEC
and Facilities Based CLEC updates;. DB-1C-1-Listings: Combined results
for all Provider types including
CenturyLink QC Retail, Reseller
CLEC, and Facilities Based CLEC,
ILEC and Unknown Provider,
Electronically Submitted, Electronically
Processed updates. NorE 1
Disaggregation Reporting:
DB-1B: LIDB for CenturyLink QC Retail,
Reseller CLEC and Facilities Based
CLEC - Multi state region-wide level
DB-1C-1 : Listings for all Provider types
including CenturyLink QC Retail,
Reseller CLEC, and Facilities Based
CLEC, ILEC and Unknown Provider,
Electronically Submitted, Electronically
Processed- Sub-region applicable to
state
Formula:
x[(Date and Time of database update for each database update as specified under
Disaggregation Reporting in the reporting period) - (Date and Time of submissions of data
for entry into the database for each database update as specified under Disaggregation
Reporting in the reporting period)l + Total database updates as specified under
Disaggregation Reporting completed in the reporting period
Exclusion: lnvalid starUstop dates/times
Product Reporting:
Not applicable (Reported by database type)
Standards: Diagnostic
Availability: Available Notes:
1. Because they cannot be separated, results for CenturyLink
QC Retail, Reseller CLEC, Facilities-based CLECS, ILEC
and Unknown Provider updates are reported combined.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 37
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Network Performance
Nl-l - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from CenturyLink QC end offices to CLEC
end offices, compared with the completion of calls from CenturyLink QC end offices to
other CenturyLink QC end offices, focusing on average busy-hour blocking percentages in
interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.
o lncludes blocking percentages on all direct final and alternate final interconnection and
interoffice trunk groups that are in service during the reporting period, subject to
exclusions specified below.
Reporting Period: One month Unit of Measure: Percent Blockage
Reporting
Comparisons: CLEC
aggregate, individual
CLEC, and
CenturyLink QC
lnteroffice trunk
blocking results.
Disaggregation Reporting: Statewide level.
Reports the percentage of trunks blocking in interconnection final
trunks, reported by:
Nl-1A lnterconnection (LlS) trunks to CenturyLink QC tandem
offices, with TGSR-related exclusions applied as
specified below;
Nl-1B LIS trunks to CenturyLink QC end offices, with TGSR-
related exclusions applied as specified below;
Nl-1C LIS trunks to CenturyLink QC tandem offices, without
TGSR-related exclusions;
Nl-1D LIS trunks to other CenturyLink QC end offices, without
TGSR-related exclusions.
Formula:
{fi(Blockage in Final Trunk Group of Specified Type) x (Number of Circuits in Trunk
Group)l + (Total Number of Final Trunk Circuits in all Final Trunk Groups)) x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the
equivalent average number of trunk circuits blocking by the total number of trunk circuits in
final trunks of the type being measured.
Exclusions:
For Nl-1A and Nl-1B onlv:. Trunk groups, blocking in excess of one percent in the reporting period, for which:. A Trunk Group Service Request (TGSR)NorES t &' ot the equivalent (if replaced by
another process) has been issued in the reporting period; or. CLECs do not submit, within 20 calendar days of receiving a TGSR or equivalent:
Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons
NOrE 3).
Trouble Reports; or
Notification of traffic re-routing (as described in Note 1 below).
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 'l , 2013 Page 38
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Nl-1 - Trunk Blocki ontinued
a) Trunk groups, blocking in excess of one percent in the reporting period, for which
CenturyLink QC can identify, in time to incorporate in the regular reporting of this
measurement, the cause as being attributable to:. Trunk group out-of-service conditions arising from cable cuts, severe weather, or
force majeu re circu mstances;. The CLEC placing trunks in a "busy" condition;
a) Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not
provide a timely forecast to CenturyLink QC. (This portion of the exclusion is limited
to being applied in (a) the month the LIS requests could not be fulfilled, due to lack
of facilities, and (b) each month thereafter up to the month following facility
availability OR up to five months after the month the LIS requests could not be
fulfilled, whichever is sooner *ot= o)' ot,
b) lsolated incidences of blocking, about which CenturyLink QC provides notification to
the CLEC, that (a) are not recurring or persistent (affecting the same trunk groups),
(b) do not warrant corrective action by CLEC or CenturyLink QC, and (c) thus, do
not require an actionable TGSR.
For Nl-1A. Nl-1B, Nl-1C, and Nl-1D
. Trunk groups recently activated that have not been in service for a full "20-high-day,
busy hour" review period.. Toll trunks, non-final trunks, and trunks that are not connected to the public switched
network.. One-way trunks originating at CLEC end offices.
o CenturyLink QC official services trunks, local interoffice operator and directory
assistance trunks, and local interoffice 9111E911 trunks.. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
Product Reporting:
LIS Trunks
Standards: Diagnostic, with retail comparative results also
reported as specified below for Nl-1A and Nl-1B:. N!-1A: Comparison with CenturyLink QC lnteroffice Trunks to
tandemso Nl-1B: Comparison with CenturyLink QC lnteroffice Trunks to
end offices
Availability:
Available
Notes:
1. CenturyLink QC uses TGSRs (or equivalent, as explained above under
"Exclusions") to notify CLECs when trunk blocking exceeds standard
thresholds or is determined to be persistent. To respond properly to
TGSRS, a CLEC must (a) submit within 20 days ASRs to provide
necessary trunk augmentations to avoid further blocking, (b) notify
CenturyLink QC within 20 days that it is initiating a Trouble Report where
CenturyLink QC traffic routing problems are causing the blocking
referenced by the TGSR, or (c) notify CenturyLink QC that the CLEC will
undertake its own re-routing of traffic within 20 days to alleviate the
blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR
is issued and in the month in which the above-specified 20-day
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
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NI-1 - Trunk Bl ntinued
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 40
response period ends. Thus, any trunk group excluded in one month
will not be excluded in the next month, unless there is (a) a 20-day
period following a TGSR ends in that month, (b) there is another TGSR
applicable to the next month for the same trunk group or (c) an
exception documented, in lieu of issuing a subsequent TGSR, where the
CLEC's response to the previous TGSR indicated that, for its own
reasons, it plans to take no action at any time to augment the trunk
group.
3. CLEC delays are reflected by ClEC-initiated order supplements that
move the due date later.
a. CenturyLink QC-initiated due date delays, including supplements
made pursuant to CenturyLink QC requests to delay due dates,
shall not be counted as CLEC delays in this measurement.
b. CenturyLink QC-initiated due date changes to earlier dates that the
CLEC does not meet shall not be counted as a CLEC delay in this
measurement unless the earlier dates were mutually agreed-upon.
c. CLEC delays (e.9., "customer not ready" in advance of a due date)
that do not contribute to a CenturyLink QC-established due date
being missed shall not be counted as a CLEC delay in this
measurement.
4. The limitation on part (3) of this exclusion is intended to bound its
applicability to a period of time that treats the unforecasted ASR as if it
were, in effect, the first forecast for the facilities needed.
a. Given that forecast advance intervals are currently six months, this
provision allows the exclusion to apply for no longer than that period
of time.
b. Nevertheless, this limitation to the exclusion also recognizes that
facilities may become available sooner and, if so, reduces the
limitation accordingly. ln that context, this limitation recognizes that,
absent a CLEC forecast, CenturyLink QC still retains a responsibility
to provide facilities for the ASR, although in a longer timeframe than
for ASRs covered by forecasts.
c. This limitation may change depending on the outcome of separate
workshops dealing with issues of interconnection forecasting.
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E084CF
Collocation
CP-2 - Gollocations Completed within Scheduled lntervals
Purpose:
Evaluates the extent to which CenturyLink QC completes collocation arrangements for
CLECs within the standard intervals or intervals established in interconnection agreements
Description:
Measures the percentage of collocation applications that are completed within standard
intervals, including intervals set forth in interconnection agreements.
o lncludes all collocations of types specified herein that are assigned a Ready for Service
Date (RFS) date by CenturyLink QC and that are completed within the reporting period,
including those with ClEC-requested RFS dates longer than the standard interval and
those with extended RFS dates negotiated with the CLEC (including supplemented
collocation orders that extend the RFS date) subject to exclusions specified below.
Collocation types included are: physical cageless, physical cageQr_shared physical
caged, physical-line sharing, cageless-line sharing, and virtual. NorE 1
o The Collocation Application Date is the date CenturyLink QC receives from the CLEC a
complete and valid application for collocation. ln cases where the CLEC's collocation
application is received by CenturyLink QC on a weekend or holiday, the Collocation
Application Date is the next business dav following the weekend or holiday.. Major lnfrastructure Modifications are defined as conditioning the collocation space,
obtaining permits, and installing DC power plant, standby generators, heating, venting or
air conditioning equipment.
o A collocation arrangement is counted as met under this measurement if its RFS date is
met.
o Establishment of RFS Dates: RFS dates are established as follows, except where
interconnection agreements require different intervals, in which case the intervals
specified in the interconnection agreements apply:. Collocation Applications with Timely Quote Acceptance and, for Virtual
Collocations, also with Timely Equipment Ready - for collocation applications
where the CLEC accepts the quote in seven or fewer calendar days after the quote
date and, for virtual collocations, where the CLEC provides the equipment to be
collocated to CenturyLink QC 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:.@:90calendardaysaftertheCollocationApplication
Date for physical collocations for which the CLEC provides a complete forecast to
CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date..:120calendardaysaftertheCollocationApplication
Date for physical collocations for which the CLEC does not provide a forecast to
CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.. Collocation Applications with Late Quote Acceptance and, for Virtual
Collocations, also with Timely Equipment Ready - for collocation applications
where the CLEC accepts the quote in eight or more calendar days after the quote
date and, for virtual collocations, where the CLEC provides the equipment to be
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 41
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CP-z - Collocations Completed within Scheduled lntervals (continued)
collocated to CenturyLink QC 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:o Forecasted Collocations: 90 calendar days after the quote acceptance date for
collocations for which the CLEC provides a complete forecast to CenturyLink QC
60 or more calendar days in advance of the Collocation Application Date.o Unforecasted Collocations: 120 calendar days after the quote acceptance date
for collocations for which the CLEC does not provide a forecast to CenturyLink
QC 60 or more calendar days in advance of the Collocation Application Date.
o Virtual Collocation Applications with Timely Quote Acceptance and Late
Equipment Ready - for virtual collocation applications where the CLEC (1) accepts
the quote in seven or fewer calendar days after the quote date and (2) provides the
equipment to be collocated to CenturyLink QC more than 53 calendar days after the
Collocation Application Date, the RFS date shall be:o Forecasted Collocations: 45 calendar days after the equipment is provided to
CenturyLink QC, for collocations for which the CLEC provides a complete forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date..:75calendardaysaftertheequipmentisprovidedto
CenturyLink QC, for collocations for which the CLEC does not provide a forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.. Virtual Collocation Applications with Late Quote Acceptance and Late
Equipment Ready - for virtual collocation applications where the CLEC (1) accepts
the quote in eight or more calendar days after the quote date and (2) provides the
equipment to be collocated to CenturyLink QC more than 53 calendar days after the
Collocation Application Date, the RFS date shall be:.@:45calendardaysaftertheequipmentisprovidedto
CenturyLink QC, for collocations for which the CLEC provides a complete forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.o Unforecasted Collocations: 75 calendar days after the equipment is provided to
CenturyLink QC, for collocations for which the CLEC does not provide a forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.. All Collocations (phvsical. virtual. forecasted. or unforecasted) requirinq Maior
lnfrastructure Modifications: the later of (1) up to 150 calendar days (as specified
in the quote) after the Collocation Application Date, or (2) for virtual collocations, 45
calendar days following the date equipment to be collocated is provided to
CenturyLink QC for collocations in which Major lnfrastructure Modifications are
required. CenturyLink QC will provide to the CLEC, as part of the quotation, the need
for, and the duration of, such extended intervals.. When a CLEC submits six (6) or more Collocation applications in a one-week period
in any state, completion intervals will be individually negotiated. These collocation
arrangements will be included in CP-2A, -28, or -2C according to the criteria
specified below for these measurements.. Where there is a ClEC-caused delay, the RFS Date is rescheduled.
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CP-2 - Collocations Completed within Scheduled lntervals (continued)
o Where CLECs do not accept the quote within thirty calendar days of the quote date, the
application is considered expired.
CP-2A Forecasted Collocations: Measures collocation installations for which CLEC
provides a forecast to CenturyLink QC 60 or more calendar days in advance of
the Collocation Application Date.
CP-28 Non-Forecasted and Late Forecasted Collocations: Measures collocation
installations for which CLEC does not provide a forecast to CenturyLink QC 60 or
more calendar days in advance of the Collocation Application Date.
CP-2C All Collocations requiring Major lnfrastructure Modifications and
Collocations with intervals Ionger than 120 days: Measures all collocation
installations requiring Major lnfrastructure Modifications and collocations for which
the RFS date is more than 120 calendar days after the Collocation Application
Date.
Reporting Period: One month Unit of Measure: Percent
Reporting Gomparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide level.
Formula: (for CP-2A, CP-28 and CP-2C)
[(Count of Collocations for which the RFS is met) + (Total Number of Collocations
Completed in the Reporting Period)l x 100
Exclusions:. RFS dates missed for reasons beyond CenturyLink QC's control.
o Cancelled or expired requests.
Product Reporting: None Standards: Diagnostic
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered, they will be included in this measurement. Non-central office-
based types of collocation (such as remote collocation and field
connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms,
conditions, and processes for such collocation types become finalized,
accepted, mature (i.e., six months of experience from first
installations), and ordered in volumes warranting reporting (i.e.,
consistently more than two per month in any state).
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
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DEFINITIONS OF TERMS
Application Date (and Time) - The date (and time) on which CenturyLink QC receives
from the CLEC a complete and accurate local service request (LSR) or access service
request (ASR) or retail order, subject to the following:
For the following types of requests/orders, the
application date (and time) is the start of the next business day:
1. LSRs and ASRs received after 3:00PM MT for Designed Services and Local
Number Portability (except non-designed, flow-through LNP).
2. Retail orders received after 3:00 PM localtime for Designed Services.
3. LSRs received after 7:00PM MT for Resale Residence, Unbundled Loops, and non-
designed, flow-through LNP.
4. Retail orders for comparable non-designed services cannot be received after closing
time, so the cutoff time is essentially the business office closing time.o For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or
on holidays, and do not flow through, the application date (and time) is the next, non-
weekend business day.
Bill Date - The date shown at the top of the bill, representing the date on which
CenturyLink QC begins to close the bill.
Blocking - Condition on a telecommunications network where, due to a maintenance
problem or an traffic volumes exceeding trunking capacity in a part of the network, some or
all originating or terminating calls cannot reach their final destinations. Depending on the
condition and the part of the network affected, the network may make subsequent attempts
to complete the call or the call may be completely blocked. lf the call is completely
blocked, the calling party will have to re-initiate the call attempt.
Business Day - Workdays that CenturyLink QC is normally open for business. Business
Day - Monday through Friday, excluding weekends and CenturyLink QC published
Holidays including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving,
Christmas, and such additional holidays when implemented in all lnterconnection
Agreements. lndividual measurement definitions may modify (typically expanding) this
definition as described in the Notes section of the measurement definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared,
meaning the customer is "back in service".
Closed Trouble Report - A trouble report that has been closed out from a maintenance
center perspective, meaning the ticket is closed in the trouble reporting system following
repair of the trouble.
Common Transport - Trunk groups between tandem and end office switches that are
shared by more than one carrier, often including the traffic of both the ILEC and several
CLECS.
Completion - The time in the order process when the service has been provisioned and
service is available.
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that
the requested service order activity is complete.
Coordinated Customer Conversion -- Orders that have a due date negotiated between
the ILEC, the CLEC, and the customer so that work activities can be performed on a
coordinated basis under the direction of the receiving carrier.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 44
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DEFINITIONS OF TERMS (continued)
Gustomer Requested Due Date - A specific due date requested by the customer which is
either shorter or longer than the standard interval or the interval offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service
opens when notified that a customer has a problem with their service. Once resolved, the
disposition of the trouble is changed to closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single
customer, carrier or pair of carriers used to exchange switched or special, local exchange,
or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or
time.
Directory Listings - Subscriber information used for DA and/or telephone directory
publishing, including name and telephone number, and optionally, the customer's address.
DS-1 - Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOC) the ILEC sends the
CLEC identifying the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly
connected and offered.
Final Trunk Groups - lnterconnection and interoffice trunk groups that do not overflow
traffic to other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC
that it has received the CLECs service request, created a service order, and assigned it a
due date.
Flow-Through -The term used to describe whether a LSR electronically is passed from
the OSS interface system to the ILEC legacy system to automatically create a service
order. LSRs that do not flow through require manual intervention for the service order to
be created in the ILEC legacy system.
lnterval Zone llZone 2 - lnterval Zone 1 areas are wire centers for which CenturyLink QC
specifies shorter standard service intervals than for lnterval Zone 2 areas.
lnstallation - The activity performed to activate a service.
lnstallation Troubles - A trouble, which is identified after service order activity and
installation, has completed on a customer's line. lt is likely attributable to the service
activity (within a defined time period).
lnterconnection Trunks - A network facility that is used to interconnect two switches
generally of different local exchange carriers
lnward Activity - Refers to all orders for new or additional lines/circuits. For change order
types, additional lines/circuits consist of all C orders with "1" and "T" action coded line/circuit
USOCs that represent new or additional lines/circuits, including conversions from retail to
CLEC and CLEC to CLEC.
Jeopardy - A condition experienced in the service provisioning process which results
potentially in the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy
has been identified.
Lack of Facilities - A shortage of cable facilities identified after a due date has been
committed to a customer, including the CLEC. The facilities shortage may be identified
during the inventory assignment process or during the service installation process, and
typically triggers a jeopardy.
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DEFINITIONS OF TERMS (continued)
Local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area
that terminates to another LEC in a local calling area.
Local Number Portability (formerly defined under Permanent Number Portability and
also known as - Long Term Number Portability) - A network technology which allows
end user customers to retain their telephone number when moving their service between
local service providers. This technology does not employ remote call fonruarding, but
actually allows the customer's telephone number to be moved and redefined in the network
of the new service provider. The activity to move the telephone number is called "porting."
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order
services or to request a change(s) be made to existing services.
MSA/Non-MSA - Metropolitan Statistical Area is a government defined geographic area
with a population of 50,000 or greater. Non-Metropolitan Statistical Area is a government
defined geographic area with population of less than 50,000. CenturyLink QC depicts
MSA Non-MSA based on NPA NXX. Where a wire center is predominantly within an MSA,
all lines are counted within the MSA.
Mechanized Bill - A bill that is delivered via electronic transmission.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog
residential and business services. Can include feature capabilities (e.9., CLASS features).
Proiects - Service requests that exceed the line size and/or level of complexity which
would allow for the use of standard ordering and provisioning processes. Generally, due
dates for projects are negotiated, coordination of service installations/changes is required
and automated provisioning may not be practical.
Query Types - Pre-ordering information that is available to a CLEC that is categorized
according to standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in the installation of a collocation
arrangement when all "operational" work has been completed. Operational work consists
of the following as applicable to the particular type of collocation:. Cage enclosure complete;. DC power is active (including fuses available, BDFB [Battery Distribution Fuse Board] in
place, and cables between the CLEC and power terminated);o Primary AC outlet in place;. Cable racking and circuit terminations are complete (e.9. fiber jumpers placed between
the Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel
serving the CLEC).o The following items complete, subject to the CLEC having made required payments to
CenturyLink QC (e.9., final payment): (lf the required CLEC payments have not been
made, the following items are not required for RFS):o Key turnover made available to CLEC.
o APOT/CFA complete, as defined/required in CLEC's interconnection agreement, and. Basic telephone service and other services and facilities complete, if ordered by
CLEC in time to be provided on the scheduled RFS date (per CenturyLink QC's
published standard installation intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order
(typically determined by regulatory rulings, contract terms, or negotiations with CLEC) to
indicate when collocation installation is scheduled to be ready for service, as defined
above.
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DEFINITIONS OF TERMS (continued)
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it
does not meet certain criteria. There are two types of rejects: (1) syntax, which occur if
required fields are not included in the LSR; and (2) content, which occur if invalid data is
provided in a field. A rejected service request must be corrected and re-submitted before
provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same
telephone number/circuit lD and at the same premises address within 30 days. The
original report can be any category, including excluded reports, and can carry any
disposition code.
Service Group Type - The designation used to identify a category of similar services,
e.9., UNE loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC
work groups in response to a complete, valid local service request.
Service Order Type - The designation used to identify the major types of provisioning
activities associated with a local service request.
Standard lnterval - The interval that the ILEC publishes as a guideline for establishing
due dates for provisioning a service request. Typically, due dates will not be assigned with
intervals shorter than the standard. These intervals are specified by service type and type
of service modification requested. ILECs publish these standard intervals in documents
used by their own service representatives as well as ordering instructions provided to
CLECs in the CenturyLink QC Standard lnterval Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported
trouble prior to the date and time the initial report has a status of "closed."
Tandem Switch - Switch used to connect and switch trunk circuits between and among
Central Office switches.
Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on a
customer's service to the time service is fully restored to the customer.
Unbundled Loop - The Unbundled Loop is a transmission path between a CenturyLink
QC Central Office Distribution Frame, or equivalent, and the Loop Demarcation Point at an
end user premises. Loop Demarcation Point is defined as the point where CenturyLink QC
owned or controlled facilities cease, and CLEC, end user, owner or landlord ownership of
facilities begins.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
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GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ADSL Asymmetric Digital Subscriber Line
ASR Service Request (processed via Exact system)
BRI Basic Rate lnterface (type of ISDN service)
CKT Circuit
CLEC Competitive Local Exchange Carrier
co Central Office
CPE Customer Premises Equipment
CSR Customer Service Record
DB Database
DS1 Digital Service 1
EELS Enhanced Extended Loops
EXACT Exchanqe Access, Control, & Trackinq
FOC Firm Order Confirmation
GUI Graphical User lnterface
HDSL Hiqh-Bit-Rate Diqital Subscriber Line
HICAP High Capacity Digital Service
rEc lnterexchanqe Carrier
ILEC lncumbent Local Exchange Carrier
INP I nterim Number Portability
roF lnteroffice Facilities (refers to trunk facilities located
between CenturyLink QC central offices)
ISDN lnteqrated Services Diqital Network
IMA lnterconnect Mediated Access
LIDB Line ldentification Database
LIS Local lnterconnection Service Trunks
LNP Long Term Number Portability
LSR LocalService Request
N,T,C Service Order Types - N (new), T (to or transfer), C
(chanqe)
oos Out of service (type of trouble condition)
OSS Operations Support Systems
PON Purchase Order Number
POTS Plain Old Telephone Service
RFS Ready for Service (refers to collocation installations)
SOP A service order processor
TN Telephone Number
UNE Unbundled Network Element
XDSL (X) Digital Subscriber Line. (The "X" prefix refers to
DSL generically. An "X" replaced by an "A" refers to
Asymmetric DSL, and by an "H" refers to High-bit-rate
DSL.)
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 48
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EXHIBIT C
See CenturyLink's Wholesale web-site for the Service lnterval Guide.
1Exhibit C -Centurylink Fourteen State Template Version 1.8, May 11,2005
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Exhibit D
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Centurylink Exhibit D Page 1
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EXHIBIT E
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Centurylink All States
Page 1
October 4,2004
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EXHIBIT F
SPECIAL REQUEST PROCESS
1. The Special Request Process shall be used for the following requests
1.1 lntentionally Left Blank
1.2 lntentionally Left Blank
1.3 Requesting a combination of Unbundled Network Elements that is a combination
not currently offered by CenturyLink as a standard product and:
1.3.1 that is made up of UNEs that are defined by the FCC or the Commission
as a network element to which CenturyLink is obligated to provide unbundled
access, and;
1.3.2 that is made up of UNEs that are ordinarily combined in the CenturyLink
network.
1.4 Requesting an Unbundled Network Element that does not require a technical
feasibility analysis and has been defined by the FCC or the State Commission as a
network element to which CenturyLink is obligated to provide unbundled access, but for
which CenturyLink has not created a standard product.
2. Any request that requires an analysis of Technical Feasibility shall be treated as a Bona
Fide Request (BFR), and will follow the BFR Process set forth in this Agreement. lf it is
determined that a request should have been submitted through the BFR process, CenturyLink
will consider the BFR time frame to have started upon receipt of the original Special Request
application form.
3. A Special Request shall be submitted in writing and on the appropriate CenturyLink
form, which is located on CenturyLink's website.
4. CenturyLink shall acknowledge receipt of the Special Request within two (2) business
days of receipt.
5. CenturyLink shall respond with an analysis, including costs and timeframes, within
fifteen (15) business days of receipt of the Special Request. ln the case of UNE Combinations,
the analysis shall include whether the requested combination is a combination of network
elements that are ordinarily combined in the CenturyLink network. lf the request is for a
combination of network elements that are not ordinarily combined in the CenturyLink network,
the analysis shall indicate to CLEC that it should use the BFR process if CLEC elects to pursue
its request.
6. Upon request, CenturyLink shall provide CLEC with CenturyLink's supporting cost data
and/or studies for Unbundled Network Elements that CLEC wishes to order within seven (7)
business days, except where CenturyLink cannot obtain a release from its vendors within seven
(7) business days, in which case CenturyLink will make the data available as soon as
CenturyLink receives the vendor release. Such cost data shall be treated as Confidential
Information, if requested by CenturyLink under the non-disclosure sections of this Agreement.
CenturyLink All States August 24,2006 Page 1
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EXHIBIT G
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Centurylink All States October 4,2004 Page 1
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EXHIBIT H
Twelve States
(Excludes MN and WA)
Galculation of the Relative Use Factor (RUF)
Minutes that are CenturvLink's responsibilitv (A):
o All EAS/Local251(bxs) Minutes of Use (MOU) that CenturyLink sends to CLECr All CenturyLink Exchange Access MOU that CenturyLink sends to CLECo EAS/Local 251(b)(5) traffic that transits CenturyLink network and is terminated to
CLEC, for which CenturyLink receives compensation from the originating Carrier for
performing the local transiting functiono All lntraLATA transit MOU that CenturyLink sends to CLECo All |SP-bound and FX MOU that CLEC sends to CenturyLinko Alljointly Provided Switched Access (unless joint NECA 4 billing percentages have
been filed)that CenturyLink sends to CLEC and that CLEC sends to CenturyLink
Minutes that are CLEC's responsibilitv (B):
. All EAS/Local 251(bxs) MOU that CLEC sends to CenturyLinko All Exchange Access MOU that CLEC sends to CenturyLink. All EAS/Local 251(bxs) traffic that CLEC sends to CenturyLink for termination on
another Carrier's networko All lntraLATA transit MOU that CLEC sends to CenturyLink
Non- Loca! Minutes that are CLEC's responsibilitv (G):o All lSP-bound and VNXX MOU that CenturyLink sends to CLEC. AIIVNXX MOU that transits CenturyLink network and is terminated to CLEC. All TollVo|P-PSTN MOU that CLEC sends to CenturyLink
The mathematica! equation for RUF is as follows:
CenturyLink Responsibility: (A) / (A+B+C) Rounded to nearest whole percentage
CLEC Responsibility: (B +C) / (A+B+C) Rounded to nearest whole percentage
Data used for the calculation will be the average of the most recent three (3) months'
usage determined not to be an anomaly.
Exhibit H - Centurylink Twelve State Template Version
CenturyLink AMtates Except Minnesota and Washington
1
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Exhibit l- lndividual Case Basis
This Agreement contains references to both ICB rates and ICB intervals. The
purpose of this exhibit is to identify how CLEC's ICB requests - whether they be
for rates or intervals - are processed through and by CenturyLink.
2. ICB Rate lntervals
2.1 For those products and services identified in the Agreement that contain a
provision for ICB rates, CenturyLink will provide CLEC with a written
quote of the ICB rate within twenty (20) business days unless a specific
interval for providing the quote is either contained in the Agreement or
this Exhibit.
2.2 The purpose of this subsection is to identify those circumstances when
the generic twenty (20) business day interval in the aforementioned
subsection to this Exhibit does not apply. ln these specified
circumstances, CenturyLink shall provide CLEC with an ICB quote within
the stated specific intervals:
2.2.1 Quotes for all Bona Fide Requests (BFR) shall be provided in
accord with Section 17.
2.2.2 Quotes for all Special Request Processes (SRP) shall be provided
in accord with Exhibit F.
2.2.3 Quotes for all collocation requests, regardless of the type of
collocation, shall be provided in accord with the Section 8 interval.
2.2.4 Quotes for all Field Connection Point requests shall be provided in
accord with Section 9.3.
2.2.5 Quotes for all Advanced lntelligent Network (AlN) requests shall
be provided in accord with Section 9.
2.3 Upon request, CenturyLink shall provide CLEC with CenturyLink's
supporting cost data and/or cost studies for the Unbundled Network
Element or service that CLEC wishes to order within seven (7) business
days, except where CenturyLink cannot obtain a release from its vendors
within seven (7) business days, in which case CenturyLink will make the
data available as soon as CenturyLink receives the vendor release.
Consistent with the terms and conditions of any applicable vendor
contract or agreement, CenturyLink shall diligently pursue obtaining the
release of cost information as soon as reasonably possible. To the extent
consistent with the terms and obligations of any applicable vendor
contract or agreement, CenturyLink shall request the release of vendor
cost information when CenturyLink communicates with the vendor(s)
when CenturyLink seeks a quote for the costs of the ICB project. Such
cost data shall be treated as confidential information if requested by
CenturyLink under the non-disclosure sections of this Agreement.
1
Negotiations Template, Exhibit I 9-20-04 Page 1
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Exhibit l- lndividual Case Basis
3. ICB Provisioning lntervals
3.1 For those products and services provided pursuant to this Agreement that
contain a provision for ICB interval but do not contain a specific provision
for when the ICB interval shall be provided, the ICB interval shall be
provided within twenty (20) business days of receipt of the order, request
or application.
3.2 For ICB intervals for those products and services that require negotiated
project time lines for installation, such as 214 wire analog loop for more
than twenty-five (25) loops, the CenturyLink representative, authorized to
commit to intervals, shall meet with CLEC's representative within seven
(7) business days of receipt of the request from CLEC to negotiate
intervals.
Negotiations Template, Exhibit I 9-20-04 Page 2
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Exhibit J
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Negotiations Template Exhibit J (INTENTIONALLY LEFT BLANK)Page I
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC's PERFORMANCE ASSURANCE PLAN
1.0 lntroduction
1.1 As set forth in this Agreement, Qwest Corporation dba CenturyLink QC
("CenturyLink QC") and CLEC voluntarily agree to the terms of the following Performance
Assurance Plan ("PAP" or "Plan"), prepared in conjunction with Qwest's application for
approva! under Section 271 of the Telecommunications Act of 1996 (the "Act") to offer in-
region, interLATA service and as subsequently modified in accordance with the orders
issued by the state commission ("Commission") with statutory authority over
telecommunications.
2.0 Plan Structure
2.1 The PAP is a remedy payment and performance-monitoring plan. CenturyLink QC
shall be subject to self-executing payments to CLEC for submeasurements, that are
designated as "payment eligible" in Section 3.0 and that have parity or benchmark
standards, as identified in Interconnection Agreement Exhibit B (Performance lndicator
Definitions or "PlDs"), which generate payments (described in Sections 7.0 and 8.0). For
measurements and submeasurements (PlDs) that are designated as "diagnostic" in
Section 3.0, CenturyLink QC will report their performance results for monitoring purposes.
3.0 Performance Measurements
3.1 Payment-Eligible PlDs and Submeasurements. The performance measurements
and submeasurements that are eligible to trigger payments under the PAP and are thus
subject to the PAP payment mechanisms are the following:
3.1.1 Payment-Eligible P! Ds:. PO-S Firm Order Confirmations (FOCs) on Timeo OP-3 lnstallation Commitments Met. OP-4 lnstallation lnterval. OP-S New Service lnstallation Quality. OP-8 Number Portability Timeliness. MR-S All Troubles Cleared w/in 4 Hours. MR-6 Mean Time to Restore. MR-7 Repair Repeat Report Rate. MR-8 Trouble Rate
3.1.2 PaymentEligible Submeasurements (Products or Services). EEL DS1o LIS Trunkso 2-Wire Non-Loaded Loops. Analog Loopso DS1 Loopso Sub-Loops
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 1
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EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
. xDSLi Loops. ADSL Loops. Residential Resale. LNP
3.2 Performance Standards. There are two types of standards, "parity" and
"benchmark."
3.2.1 Parity standards apply statistical and other related calculations defined in
Sections 4.0 through 8.0 to determine whether reported performance results meet
parity standards or trigger payments.
3.2.2 Benchmark standards do not apply statistical methodologies, but instead
apply a "stare and compare" approach and other calculations defined in Sections 4.0
through 8.0 to determine whether the reported performance results meet
benchmarks or trigger payments.
3.2.3 Where applicable elsewhere in the PAP, this provision modifies other
provisions and operates as follows: For any benchmark or non-interval parity
performance sub-measure, CenturyLink QC shall apply one allowable miss to a sub-
measure disaggregation that othenrvise would require 100% performance before the
performance is considered as non-conforming to standard (1) if at the CLEC-
aggregate level, the performance standard is met or (2) where the ClEC-aggregate
performance must be 100% to meet the standard, the ClEC-aggregate performance
is conforming after applying one allowable miss at that level.
3.3 Diagnostic PlDs.. GA-1. GA-3. GA-4. GA-7o PO-1. PO-Z. PO-3. PO-9. OP-15. MR-11o MR-9. Bl-2. Bl-3. Bl-4o DB-1b. DB-1c. Nl-1
Gateway Availability - LSR (includes former GA-8)
Gateway Availability - Repair (includes former GA-6)
Gateway Availability - ASR
Timely Outage Resolution - Software
Pre-Order / Order Response Times
Electronic Flow Through
LSR Rejection Notice lnterval
Timely Jeopardy Notices
lnterval for Orders Delayed Past Due Date
LNP Trouble Reports Cleared
Repair Appointments Met
lnvoices Delivered within 10 days
Billing Accuracy - Adjustments for Errors
Billing Completeness
Time to Update Databases - LIDB
Time to Update Databases - Listings
Trunk Blocking
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 2
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
o CP-2 Collocations Completed
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
4.0 Statistical Methodology
4.1 For all submeasurements with benchmark standards ("benchmark
submeasurements"), as designated in the PlDs, the determination of CenturyLink QC's
conformance with Plan and PID standards will involve comparing performance levels
reported for submeasurements against benchmarks established in the PlDs on a "stare-
and-compare" basis (i.e., with no additional statistical methodology applied).
4.2 For all submeasurements with parity standards ("parity submeasurements"), as
designated in the PlDs, the determination of CenturyLink QC's conformance with Plan and
PID standards will involve comparing statistical z-scores associated with performance
levels reported for submeasurements against statistical critical values as defined in Section
5.0. The calculation of z-scores will be based on a statistical test, called the "modified z-
test," as defined in Section 4.4 below, to determine whether a parity condition exists
between the results for CenturyLink QC and for CLEC.
4.3 For the purpose of this Section, the CenturyLink QC results will be the CenturyLink
QC monthly retail results as specified in the PlDs.
4.4 The modified ztest shall be applicable if the CLEC sample size is greater than 30
for a given submeasurement. The formula for determining parity using the z-test is:
z=DIFF/oorrr
Where:
DIFF = McenturyLink oc - Mclec
McenturyLink oc = CenturyLink QC average or proportion
Mclec = CLEC average or proportion
oDrFF = Square rOOt [o2CenturyLinkoc (1/ I'l clec + 1l n CenturylinkaC)l
o2centuryLink q6 = Calculated variance for CenturyLink QC
hcenturyLink oc = hUlnber of observations or samples used in CenturyLink QC
submeasurement
hclEc = number of observations or samples used in CLEC submeasurement
ln calculating the difference between CenturyLink QC and CLEC performance, the above
formula applies when a larger CenturyLink QC value indicates a better level of
performance. ln cases where a smaller CenturyLink QC value indicates a higher level of
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.'1 - January 1 , 2014 Page 4
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
performance, the order is reversed, /.e., NIs;Ec - McenturyLinkec
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
4.5 For parity submeasurements for which the number of data points is less than or
equal to 30, CenturyLink QC will apply a permutation test to determine statistical
significance. For such parity submeasurements reported as percentages, where the
number of data points is less than or equal to 30, CenturyLink QC will apply an exact
proportions test (a form of permutation testing that applies to metrics reported as
percentages).
The permutation test for metrics reported as intervals will be applied to calculate the z
statistic using the following logic or an equivalent approach that would yield the same
result:. Calculate the z statistic for the actual arrangement of the data.. Pool and mix the CLEC and CenturyLink QC data sets.. Perform the following 1000 times:
Randomly subdivide the pooled data sets into two pools, one the same size
as the original CLEC data set (ncr_ec)and one reflecting the remaining data
points, which is equal to the size of the original CenturyLink QC data set or
IlCenturyLink QC.
Compute and store the z-test score (Zs) for this sample.. Count the number of times the z statistic for a permutation of the randomly
subdivided data is greater than the actual z statistic.. Compute the fraction (p-value) of permutations for which the z statistic for the
rearranged data is greater than the z statistic for the actual samples.
The exact proportions permutation test for metrics reported as percentages will be applied
to calculate the z statistic using the following logic or an equivalent approach that would
yield the same result:. Calculate the combined (CLEC and Retail) percentage result for the metric.o ldentify the possible configurations of Retail metric results and CLEC metric
results that could exist in the actual data and yield more extreme differences
between CLEC and Retail results, while still yielding the same combined CLEC-
Retail result.. For each such configuration of results that yields a more extreme difference than
seen in the actual reported results, calculate the probability of observing that
more-extreme result, given the actual combined result.. Calculate the sum of the probabilities of the more-extreme data configurations.
This sum constitutes the p-value that represents the total probability of observing
a more extreme difference between CLEC and Retail results than seen in the
actual data.
lf the resulting p-value is greater than cr (alpha), the significance level of the test, the
hypothesis of no difference is not rejected, and the test is passed. Alpha = 0.05, except as
specified elsewhere herein. For individual month testing for performance measurements
involving LIS trunks and DS-1s that are Unbundled Loops (performance measurements:
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
OP-3D/E, OP-4D/E, OP-s, MR-5A/8, [UR-7D/E, and tvlR-8) with sample sizes of 1-10,
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EXHIBIT K - Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
alpha = 0 .15. When submeasurements disaggregate to zone 1 and zone2, the CLEC
volumes in both zones shall be combined for purposes of statistical testing.
5.0 Critical Z-Yalue
5.1 The following table shall be used to determine the critical z-value for any
submeasurements when the CLEC sample size is greater than 30. lt is based on the
monthly business volume of the CLEC for the particular performance submeasurements for
which statistical testing is being performed.
TABLE 1: CRITICAL Z-VALUE
CLEC volume
(Sample size)Gritical Z-Value
31-150 1.645
151-300 2.0
301-600 2.7
601-3000 3.7
3001 and above 4.3
5.2 When the CLEC sample size is greater than 30, CenturyLink QC's performance to a
CLEC for a relevant parity submeasurement will be considered to be "in parity" in a month
when the z-score calculated pursuant to Section 4.4 is equal to or less than the appropriate
critical z-value identified in Section 5.1, Table 1, except as allowed in Section 3.2.3.
6.0 Non-Gonformance Definitions and Payment
6.1 Each month's reported performance results for payment-eligible submeasurements
will be evaluated to determine whether established standards (benchmark or parity) have
not been met.
6.2 Based on the evaluation completed pursuant to Section 6.1 above for the current
and prior two months, levels of non-conformance will be determined according to the
following definitions, for a given submeasurement:. Level 3 Non-Conformance exists for any month in which CenturyLink QC fails to
meet the established standard to the extent defined for a Level 3 non-
conformance in Section 6.3, Table 2, below.. Level 2 Non-Conformance exists for any month, in which a Level 3 non-
conformance is not found, that fails to meet the established standard for two
consecutive months, each to the extent defined for Level 2 in Section 6.3, Table
2, below.. Level 1 Non-Conformance exists for any month, in which a Level 2 or Level 3
non-conformance is not found, that fails to meet the established standard for
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
three or more consecutive months, each to the extent defined for Level 1 or
Level 2 in Section 6.3, Table 2, below.
6.3 Levels 1, 2, and 3 non-conformance are determined according to the difference
("Dp" or "Ds", as defined in Table 2 and as calculated in 6.3.1 below) between the reported
submeasurement performance level provided to CLEC and the established standard.
TABLE 2
PARITY STANDARDS
Difference from Standard Level
0<lDPl <0.5 Level 1
0.5 <= lDpl < 2 Level 2
lDpl >= 2 Level 3
BENCHMARKS as PROPORTIONS
Difference from Standard Leve!
0<Da<5 Level 1
5<-Da<15 Level 2
De >= 15 Level 3
BENCHMARKS as MEANS oT AVERAGES
Difference from Standard Level
0<Da<25 Level 1
25<=Ds<50 Level 2
DB >- 50 Level 3
6.3.1 The differehce, "Dp" or "Ds," is calculated as follows for a given
submeasurement:
For PlDs with Parity Standards, and given Zr lthe z-score as calculated per
Section 4.0):
Dp R-C
s
where R is CenturyLink QC's performance level (mean, proportion, or rate)
provided for the retail comparative product or service; C is CenturyLink QC's
performance level delivered to CLEC; and ,S is the calculated statistical
standard deviation corresponding to Zr calculated for this comparison (and S
is the same ?s "G6sn1uryLink ec," as found in Section 4.4 above). Thus, Dp
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EXHIBIT K - Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
reflects the difference between CenturyLink QC and CLEC performance
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EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
levels, in terms of the number of standard deviations (expressed in the same
units of measure - i.e., time intervals or percentage points - as the
performance results used in the above formula) that this difference
represents.
This calculation assumes that higher values of .R and C mean better service
("higher is better"). For submeasurements where higher values mean worse
service, the subtraction in the numerator is reversed. ln other words, where
higher is better, the numerator should be positive when the performance
delivered to CLEC is worse than the performance provided for the retail
comparative.
For PlDs with Benchmark Standards
C-B
B
where C is CenturyLink QC's performance level (mean, proportion, or rate)
delivered to CLEC, and B is the benchmark value established for the
submeasurement in the PlDs.
This calculation assumes that higher values of C and .B mean better service.
For submeasurements where higher values mean worse service, the
subtraction in the numerator is reversed. In other words, the numerator
should be positive when the performance levels delivered to CLEC are worse
than the benchmark. Thus, Da reflects the difference between CenturyLink
QC and CLEC performance levels, in terms of the number of benchmark
increments (expressed in the same units of measure - i.e., time intervals or
percentage points - as the performance results used in the above formula)
that this difference represents.
6.3.2 The allowances set forth in Section 3.2.3 shall apply, such that
submeasurements that qualify for those allowances shall be considered to be
conforming to PAP and PID standards.
6.4 Payments to CLEC are triggered only when the reported submeasurement
performance level for the month being evaluated has failed to meet its established
benchmark or parity standard and is non-conforming at one of the three levels defined in
Section 6.2 above. The calculation methodology for payments thus triggered is set forth in
Section 7.0 below.
6.5 For all parity submeasurements with sample sizes less than or equal to 30,
CenturyLink QC shall calculate and report payments based upon the permutation test or
the exact proportions test as set out in Section 4.5.
Ds
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EXHIBIT K - Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1 , 2014 Page 12
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC's PERFORMANCE ASSURANCE PLAN
6.6 Centurylink QC's performance to a CLEC for a given submeasurement will be
considered to be conforming with PAP and PID standards in any month where the CLEC
performance result is "better" than or equal to the benchmark or retail comparative
performance result as defined in Sections 6.1, after applying allowances, if any, under
3.2.3.
6.7 Where the CLEC performance is "worse" than the retail comparative performance
result, parity submeasurements shall rely on the statistical methodology set forth in
Sections 4.0 and 5.0 of this Plan, to determine whether the comparison of CLEC and retail
comparative constitutes statistical parity.
7.0 Calculation of Payments to CLEC
7.1 Payments to CLEC under the PAP are to be made on a per-occurrence basis. The
formulas set forth below shall be used to determine the total number of occurrences upon
which CenturyLink QC is required to make payments to CLEC.
For percentage submeasurements, the PAP uses the following formula
CLEC Occurrences = Absolute value of (CLEC result - standard result)
multiplied by CLEC volume.
For interval submeasurements, the PAP uses the following formula:
CLEC Occurrences = Absolute value of ((CLEC result - standard result)
divided by the standard result), which is then multiplied by CLEC volume.
7 .1.1 Standard Result Applicable from January 1,2014 fonrvard:
7.1.1.1 For a benchmark submeasurement, the "standard result" used in
the above formulas is the benchmark set forth in the PlDs.
7.1.1.2 For a parity submeasurement, the "standard result" is a calculation
of the performance result (average, mean, or percentage, as applicable) that
would yield the critical value set forth in Section 5.0.
7.1.2 Standard Result Applicable from July 1,2013 through December 31,2013
(after which fhis secfion 7.1 .2 expires and may be removed from PAP): For the
above formulas, for payment-eligible parity submeasurements, the "standard result"
used in the above formulas is the average of the prior six months' retail performance
adjusted by the relevant variance factor in Appendix A, Section 4-6.1, Table A-2. For
submeasurements with a benchmark, the standard is the benchmark.
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EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
7.2 For interval submeasurements, the number of occurrences shall not exceed the
CLEC volume for the particular submeasurement.
7.3 lf CenturyLink QC's performance levels delivered to CLEC falls into one of the non-
conformance levels defined in Section 6.0 for a payment-eligible submeasurement,
CenturyLink QC shall make a per occurrence payment to CLEC as specified in Table 3
below, subject to further modification by escalation payment increments as set forth in
Section 8.0. That payment shall be calculated according to the following formula:
Payment = (Applicable per-occurrence payment amount from Table 3 or from Table
4 if applicable) x (number of CLEC Occurrences)
TABLE 3: BASE PER OCCURRENCE PAYMENT INCREMENTS
Non-Conformance
Level
Per-Occurrence Payment lncrements
Colorado & Minnesota Other States
$225.00 $150.00
Level 2 $337.50 $225.00
Level 3 $450.00 $300.00
8.0 Calculation of Escalation Payments
8.1 CenturyLink QC's non-conforming performancefor payment-eligible
submeasurements shall be subject to escalating per occurrence payments pursuant to
Table 4 below.
8.2 Payments for continuous months of non-conforming performance (as defined in
Section 6.0) for a particular submeasurement will be made on a per occurrence basis (as
defined in Section 7.0) using the dollar amounts specified in Table 4. The dollar amounts
escalate depending upon the number of consecutive months for which CenturyLink QC has
had non-conforming performance. The dollar amounts specified in Table 4 indicate the
total amounts applicable per occurrence for each month with the base or "Month 1" per-
occurrence payment increments being those specified in Table 3 of Section 7.0. Payment
escalation is capped at Month 12, such that, for continuing non-conformance in Months 13
and beyond, consecutively, the payment amount remains at the level that would apply for
Month 12 in accordance with Table 4.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1 , 2014 Page 14
Level 1
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
8.2.1 The escalation of payments for consecutive months of non-conforming
service will be matched month for month with de-escalation of payments for every
month of conforming service. For example, if CenturyLink QC has four consecutive
months at any of the three non-conformance levels, it will make payments that
escalate from Month 1 to Month 4 as shown in Table 4. lf, in the next month (Month
5), service meets the standard, CenturyLink QC makes no payment. A payment
"indicator" de-escalates down from Month 4 to Month 3. lf CenturyLink QC service
is non-conforming in the following month (Month 6), it will make payment at the
Month 3 level of Table 4, because that is where the payment "indicator" moved in
Month 5. lf CenturyLink QC misses again the following month (tvlonth 7), it will make
payments at the Month 4 level. lf CenturyLink QC's performance then meets the
applicable standard for Months 8, 9 and 10, the payment level will de-escalate to the
Month 1 level. The non-conformance level of the current month's performance,
coupled with the escalation month number, determines the payment increment to be
used from Table 4.
TABLE 4: PER-OGCURRENCE PAYMENTS TO CLEC--WITH ESCALATION
Per
Occurrence Consecutive Months of Non-conforming Performance at Any Level
Measurement
Group Month 1 Month 2 Month 3 Month 4 Each following month
after Month 4 add
Colorado and Minnesota
Level 1 $225.00 $250.00 $500.00 $600.00 $100.00
Level 2 $337.50 $362.50 $612.50 $712.50 $100.00
Level 3 $4s0.00 $475.00 $725.00 $825.00 $100.00
Level 1 $150.00 $175.00 $350.00 $450.00 $100.00
Level 2 $225.00 $250.00 $500.00 $600.00 $100.00
Level 3 $300.00 $325.00 $650.00 $750.00 $100.00
8.3 All of the payments (100%) shall be made only to those CLECs that have opted into
the PAP.
9.0 The Special Fund tnppticaOte ontv in
PAP Special Fundl
9.1 Earlier instances of the PAP established the Special Fund, which contained
payments generated by the former Tier 2 provisions of the PAP. CenturyLink QC shall keep
the remaining balance of Special Fund moneys in an interest-accruing bank account.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1 , 2014 Page 15
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E0B4CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
9.2 Potential uses for this fund include: paying a technical advisor for the Commission's
PAP Revision process; and, if the Commission so decides, paying for additional audits of
CenturyLink QC's performance measurement and reporting, and paying other
adm in istrative expenses.
9.3 Upon implementation of the PAP, the Commission shall decide how to use the
remainder of this fund. The uses shall be competitively neutral efforts in the
telecommunications field that do not benefit CenturyLink QC directly.
10.0 Cap on Total Annual Payments
10.1 There shall be an annual cap on payments for performance under the PAP as
follows:Arizona $67 million
Colorado $100 million
ldaho $40 million
lowa $36 million
Minnesota $100 million
Montana $22 million
Nebraska $25 million
New Mexico $39 million
North Dakota $1 3 million
South Dakota $10 million
Utah $52 millionOregon $48 million
Washington $79 million
Wyoming $18 million
10.2 The following shall not count toward the annual cap: any penalties imposed by the
Commission; any penalties imposed directly by the PAP for failure to report, failure to
report timely, or failure to report accurately; any liquidated damages under another
lnterconnection Agreement; any interest payments; and any damages in an associated
action.
10.3 lf CenturyLink QC payments equal or exceed the annual cap for two years in a row
or equal or exceed 113 of the annual cap in a combination of two consecutive months, the
Commission shall have the authority to open a proceeding to request CenturyLink QC to
explain the non-conforming performance and show that it did not result from CenturyLink
QC's failure to avoid reasonably foreseeable risks.
11.0 Timing and Form of Payment
11.1 All payments to CLEC shall be made on the last business day of the month following
the due date of the performance measurement report for the month for which payment is
being made.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 16
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
11 .1 .1 Notwithstanding Section 11 .1 , for Unbundled DS1-Capable Loops and EELs-
DS1, CenturyLink QC shall compare for payment purposes the MR-8 calculated
payment amount with the sum of the OP-S and MR-7 calculated payment amounts,
for the same performance data month, to determine whether the MR-8 payment
amount or the combined OP-s and MR-7 payment amount is the larger amount. ln
the event the two amounts are the same, the MR-8 payment amount will be
considered to be the larger payment amount. Based on determination of the larger
payment amount, CenturyLink QC shall pay either the MR-8 payment amount or
both the OP-s and MR-7 payment amounts. However, since the performance
results for OP-5 and MR-7 are available one month later than the MR-8 performance
results for the same performance data month, the applicable payments shall be
made on the last business day of the month following the due date of the
performance report for OP-5 and MR-7, except as allowed in Section 11.5.
11.2 All payments shall be by credits to CLEC bills. CenturyLink QC shall be allowed,
after obtaining the individual agreement of CLEC, to make such payments through the use
of electronic fund transfers to CLEC. However, once CenturyLink QC and CLEC agree on a
method of payment (e.g., wire transfer or check), CenturyLink QC shall not change the
method of payment without the permission of CLEC. CenturyLink QC shall be able to offset
payments to CLEC with a bill credit applied against any non-disputed charges that are
more than 90 days past due.
11.3 CenturyLink QC shall provide monthly payment information at the same time that the
performance reports are due. Monthly payment information shall include the payment
calculations.
11.4 ln the case of late payments and underpayments, CenturyLink QC shall pay interest
to CLEC calculated at the current Commission-prescribed customer deposit rate on the
amount in question fte., as of May 24,2013, for Arizona, Colorado, ldaho, Minnesota, New Mexico, North
Dakota, Oregon, Washington, and Wyoming) or, in the absence of a current Commission-
prescribed customer deposit rate (i.e., as of May 24, 2013 for lowa, Montana, Nebraska, South
Dakota, and lJtah), at the U.S. Treasury rate in place at the beginning of the current calendar
year. Should CenturyLink QC demonstrate to the relevant CLEC that it overpaid, it shall be
able to deduct from future payments in any state in which CLEC has opted into a
CenturyLink QC PAP any past overpayment, along with interest calculated at the
aforementioned rate for the amount in question.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 17
ll.3.l Notwithstanding Section 11.3, for Unbundled DS1-Capable Loops and EELs-
DS1, CenturyLink QC shall provide the MR-8 monthly payment information at the
same time that the payment information for OP-s and MR-7 for the same
performance data month is due, to allow for the applicable payment determinations
for MR-8, OP-s, and MR-7 as stated in Section 11.1.1 above, except as allowed in
Section 11.5.
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
EXHIBIT K - Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANGE PLAN
11.5 CenturyLink QC may petition the Commission for credits to PAP payments for the
recovery of prior PAP payments made, which have been determined to be unnecessary
and unjustified by the Commission. Any such request shall only seek recovery of
payments made within the prior twelve consecutive months from the date of the petition.
12.0 Reporting
12.1 CenturyLink QC will provide the Commission and CLECs opting into the PAP with a
monthly report of CenturyLink QC's performance for the payment-eligible PlDs. These
reports shall contain any carry-over payment amounts and calculations as well as the
current month's information. Centurylink QC will collect, analyze, and report performance
data for these PID measurements. CenturyLink QC will store such data in easy-to-access
electronic form for one year after they have been produced and for an additional two years
in an archived format. Any failure to follow these requirements shall be treated as a
violation of the PAP integrity requirements discussed in Section 16.4.
12.2 On or before the last business day of each month following the relevant performance
or payment period, CenturyLink QC shall post the individual CLEC monthly performance
(for payment-eligible and diagnostic PlDs) and payment reports (for payment-eligible PlDs)
to a secure part of the PAP website and the aggregate state performance and payment
reports to the public part of the PAP website. ln addition, CenturyLink QC must officially file
with the Commission, one electronic copy in an Excel format, of all CLEC individual
monthly reports under seal and one electronic copy in an Excel format of the state
aggregate report in the public file. lf CLEC requests hard copies of its individual reports,
CenturyLink QC should make those hard copies available at no cost to CLEC.
12.3 ln the case of late reporting, CenturyLink QC shall make a payment to the state
general fund or the equivalent (as directed by the Commission) of $500 per calendar day
for each day the report is late. This amount represents the total payment for missing a
reporting deadline, rather than a payment per report and does not count against the cap
described in Section 10.1. This payment shall begin on the report due date and continue
until the report is actually distributed.
12.4 lf any inaccurate reporting is revealed by an audit, CenturyLink QC shall make any
payments due to the CLEC as a result of the inaccurate reporting plus an additional
payment of 25o/o of the amount due as a result of the underpayment.
12.5 ln addition to the Section 12.4 payment, if as a result of an inaccurate report, any bill
over $25,000 is adjusted upwardsby 25o/o or more, CenturyLink QC shall also incur a late
reporting payment as set forth in Section 12.3. This payment shall begin on the report due
date and shall continue until the day the discrepancy is resolved.
12.6 lf a discrepancy is revealed solely by CenturyLink QC, and CenturyLink QC self-
corrects the discrepancy prior to the monthly payment being due, no additional liability shall
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1 , 2014 Page 18
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
be assessed. lf CenturyLink QC self-corrects the erroneous reports before an audit on the
relevant measurements in question begins but after the relevant payment is made, it shall
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 19
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E084CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
be responsible for paying the additional amount owed due to the non-conforming
performance as well as interest on this amount at the rate set forth in Section 11.4.
12.7 lf a discrepancy is revealed by a CenturyLink QC-CLEC data reconciliation process
or any other inquiry, CenturyLink QC shall pay the additional amount owed as well as
interest on any late additional amount at the rate set forth in Section 11.4.
12.8 lf a CenturyLink QC-CLEC data reconciliation process forces CenturyLink QC to
adjust its payment upwards three months in a row, CenturyLink QC must pay the additional
amount and an additional penalty to CLEC as if the discrepancy had been revealed by an
audit (see Section 13.7)for that third month and for each consecutive month that the CLEC
reveals additional payments via data reconciliation.
12.9 lf a CenturyLink QC-CLEC data reconciliation process forces CenturyLink QC to
adjust its payment upward five times in a calendar year, CenturyLink QC must pay the
additional amount and an additional penalty to CLEC as if the discrepancy had been
revealed by an audit for that fifth month and for all other months in that calendar year that
the CLEC reveals additional payments via data reconciliation.
13.0 Audits of Performance Results
13.1 CenturyLink QC shall carefully document any and all changes that CenturyLink QC
makes to the Performance Measurement and Reporting System. A summary of this
change log shall be displayed on a public website dedicated to PAPs. Details shall be
made available in a timely manner upon request. The Performance Measurement and
Reporting System is defined to include at least: elements of CenturyLink QC's Regulatory
Reporting System that constitute the data collection programs (r.e., the software code used
by CenturyLink QC to determine which data fields are used and how they are used), the
underlying data extracted by the data collection programs and data reference tables (e.9.,
USOC tables, wire center tables, efc., used in the calculation of measurements), the data
staging programs (programming code used to organize and consolidate the data), the
calculation programming (the code used to implement the formula defined for a
measurement), and the report generation programs (including the report format and report
file creation). This change log shall contain, at a minimum, a detailed description of the
change (in plain English); the effects of the change, the reason for the change, the dates of
notification and of implementation, and whether the change received Commission approval.
13.2 CenturyLink QC shall be allowed to change management processes that improve
accuracy or that improve efficiency without sacrificing accuracy of submeasurement
results. These changes are at CenturyLink QC's discretion, but also may be subject to
other requirements, as applicable, that address change management in the lnterconnection
Agreement. Omitted or inaccurate changes shall result in CenturyLink QC being required
to pay a $2,500 fine, plus interest at the rate set forth in Section 11.4, accrued from the
time the change took effect. The payment of this fine shall go to the state general fund or
equivalent (as directed by the Commission), and such payment does not count against the
annual cap described in Section 10.1.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 20
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
When making any changes to the Performance Measurement and Reporting System
in a manner whereby the relevant data cannot be reconstructed under the prior approach,
CenturyLink QC shall record the change to the change log and notify CLECs that have
interconnection agreements opting into the PAP.
13.3 As part of the data reconciliation process (see Section 13.4 below), CLEC shall have
the right to request access to the raw, excluded data and business rules or other basis
relied upon by CenturyLink QC to exclude the data from the most recent month's report.
The records and data must be turned over, in a mutually-agreeable format within two
weeks of the request.
13.4 CLEC may request a mini-audit of the performance measurement results covering
CenturyLink QC's performance to CLEC for any payment-eligible and diagnostic
submeasurements. However, a CLEC will not be allowed to commence such an audit
unless and until (1) CLEC has requested access to the raw data and business rules and
attempted to meet with CenturyLink QC to attempt data reconciliation for any discrepancies
by presenting its own version of the data calculation and comparing it to CenturyLink QC's
to demonstrate the areas in which CenturyLink QC allegedly erred, and (2) CenturyLink
QC and CLEC are unable to reach agreement about any alleged discrepancy through the
CenturyLink QC-CLEC data reconciliation process. CenturyLink QC must provide the
necessary expertise and work in good faith to attempt to answer CLEC concerns.
Centurylink QC's experts must be available for requested meetings to take place within 10
business days of the CLEC request, but CenturyLink QC may attempt to resolve the issue
over the phone or via email before holding a face-to-face meeting.
13.5 Upon CLEC request, data files of the CLEC raw data, or any subset thereof, and
business rules or other basis used to generate the reports as part of the data reconciliation
process will be transmitted, without charge, to CLEC, within two weeks of the request, in a
mutually acceptable format, protocol, and transmission medium.
13.6 The scope of the mini-audit allowed under this PAP is limited to the relevant
payment-eligible and diagnostic submeasurements that were the subject of and determined
to be suspect, through the CenturyLink QC-CLEC data reconciliation process.
13.7 The mini-audit shall be conducted by a qualified independent Auditor (i.e., an auditor
that has experience with multiple, prior performance measurement audits in the
telecommunications industry) selected by CenturyLink QC and agreed upon by CLEC.
CLEC shall pay the Auditor's fees and expenses, and CLEC and CenturyLink QC shall
bear their own costs. lf a mini-audit identifies a non-conformance that materially affects the
results (material being defined as a deficiency that requires an additional payment of at
least 10% more than the total amount paid on the submeasurements examined by the mini-
audit) by CenturyLink QC, CenturyLink QC shall pay the Auditor's fees and expenses. ln
addition, CenturyLink QC shall resolve the identified problems and shall pay any applicable
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 21
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E6B4CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
payments under the late payment provisions. CenturyLink QC shall also pay other CLECs
any appropriate payments and penalties based on problems uncovered in the mini-audit. lf
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 22
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E684CF
EXHIBIT K - Redesigned PAP
CENTURYLINK QC's PERFORMANCE ASSURANCE PLAN
the Auditor does not identify any non-conformance, CLEC shall not be allowed to request
another mini-audit during the six months after the initial mini-audit request; however, CLEC
is nevertheless permitted to request CenturyLink QC-CLEC data reconciliation during that
time.
13.8 lf CLEC proves to the Commission via the dispute resolution process that
CenturyLink QC did not work in good faith to resolve the issues prior to the initiation of a
mini-audit, the Commission can shift the Auditor's fees and expenses to CenturyLink QC,
and the six-month moratorium on mini-audits shallthen be waived.
13.9 [Applicable to Colorado, lowa, and Wyoming only, to the extent the Special Fund
has a sufficient remaining balancel The Commission reserves the right to choose to
conduct an audit itself, with the assistance of an outside Auditor if it chooses. Such an audit
shall be paid for through the Special Fund. lf the audit reveals any material non-
conformance (as defined above) in CenturyLink QC's performance reporting, Centurylink
QC shall reimburse the costs of the audit and, where appropriate, shall make applicable
payments to CLECs or Special Fund as described above.
14.0 Waiver of Payments
14.1 CenturyLink QC may seek a waiver of the obligation to make payments pursuant to
this PAP by seeking an exception on any of the following grounds:
(1) Force majeure, as defined in SGAT Section 5.7 (as to benchmark standards
and parity submeasurements).
(2) A work stoppage (as to benchmark standards and parity submeasurements).
(3) An act or omission by CLEC that is in bad faith and designed to "game" the
payment process; or
(4) A material failure by CLEC to follow the applicable business rules.
14.2 Such waiver will be sought by CenturyLink QC by petitioning the Commission and
providing notice to all CLECs operating in the state.
14.2.1Prior to petitioning the Commission for a waiver, CenturyLink QC shall
provide notice to all affected CLECs and Commission Staff of its intent to seek such
waiver.
14.2.2 Within ten days of such notice, CLEC(s) must respond and indicate whether it
opposes such waiver request, and if it does oppose, provide a general statement of
the basis for such opposition. Within twenty days of such notice, Commission Staff
must respond and indicate whether it opposes such waiver request, and if it does
oppose, provide a general statement of the basis for such opposition. lf CLEC
opposes such request, prior to seeking Commission approval, CenturyLink QC and
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1, 2014 Page 23
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E684CF
EXHIBIT K - Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
CLEC will use the dispute resolution process set forth in Section 16.0 as the
procedure for resolving the issues.
14.2.3 After receipt of the responses and use of the dispute resolution process, if
necessary, under Section 14.2.2, CenturyLink QC may file a petition with the
Commission requesting a waiver. CenturyLink QC may indicate in its petition its
understanding of the extent of opposition to its request based on the responses
provided under Section 14.2.2 and/or the outcome of the dispute resolution process.
Any waiver request must contain an explanation of the circumstances that justify the
waiver, and any and all relevant documentation relied upon to support the request.
To establish that the circumstances warrant granting of a requested waiver,
CenturyLink QC must show the existence of those circumstances by a
preponderance of the evidence. For any such action, CenturyLink QC shall be
required to pay the disputed credits or place the disputed amount of money into an
interest-bearing escrow account untilthe matter is resolved.
15.0 Limitations
15.1 CenturyLink QC's agreement to implement these enforcement terms, and
specifically its agreement to make any payments hereunder, will not be considered as an
admission against interest or an admission of liability in any legal, regulatory, or other
proceeding relating in whole or in part to the same performance. CLEC may not use (1)
the existence of this enforcement plan or (2) CenturyLink QC's current, former Tier 1, or
former Tier 2 payments as evidence that CenturyLink QC has discriminated in the provision
of any facilities or services under Sections 251 or 252 of the Act or has violated any state
or federal law or regulation. CenturyLink QC's conduct underlying its performance
measures, however, is not made inadmissible by this SGAT term. By accepting this
performance remedy plan, CLEC agrees that CenturyLink QC's performance with respect
to this remedy plan may not be used as an admission of liability or culpability for a violation
of any state or federal law or regulation. (Nothing herein is intended to preclude
CenturyLink QC from introducing evidence of any payments under these provisions for the
purpose of precluding additional payments or offsetting any payments against any other
damages or payments a CLEC might recover.) The terms of this paragraph do not apply to
any proceeding before the Commission or the FCC to determine whether CenturyLink QC
has met, or continues to meet, the requirements of Section 271 of the Act.
15.2 This PAP contains a comprehensive set of performance submeasurements,
statistical methodologies, and payment mechanisms that are designed to function together,
and only together, as an integrated whole. To elect the PAP, CLEC must adopt the PAP in
its entirety, into its interconnection agreement with CenturyLink QC in lieu of other
alternative standards or relief, except as stated in Sections 15.3, 15.4, and 15.5.
15.2.1Subsequent changes to the PAP approved by the Commission will be
incorporated into individual interconnection agreements that contain the PAP as
soon as the effective date of the Commission order, and without further Amendment
to those Agreements.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 24
DocuSign Envelope lD: 726EFBA6-6800-46C2-873A-032863E084CF
EXHIBIT K - Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
15.3 ln electing the PAP in states in which there exist wholesale service quality rules,
CLEC shall surrender any rights to remedies under state wholesale service quality rules (in
that regard, this PAP shall constitute an "agreement of the parties" to opt out of those rules)
or under any interconnection agreement designed to provide such monetary relief for the
same performance issues addressed by the PAP. The PAP shall not limit either non-
contractual legal or non-contractual regulatory remedies that may be available to CLEC.
15.4 Payments to CLECs are in the nature of liquidated damages. Before CLEC shall be
able to file an action seeking contract damages that flow from an alleged failure to perform
in an area specifically measured and regulated by the PAP, CLEC must first seek
permission through the Dispute Resolution Process set forth in Section 16.0 to proceed
with the action. This permission shall be granted only if CLEC can present a reasonable
theory of damages for the non-conforming performance at issue and evidence of real world
economic harm that, as applied over the preceding six months, establishes that the actual
payments collected for non-conforming performance in the relevant area do not redress the
extent of the competitive harm. lf CLEC can make this showing, it shall be permitted to
proceed with this action. Any damages awarded through this action shall be offset with
payments made under this PAP. lf the CLEC cannot make this showing, the action shall
be barred. To the extent that CLEC's contract action relates to an area of performance not
addressed by the PAP, no such procedural requirement shall apply.
15.5 lf for any reason CLEC agreeing to this PAP is awarded compensation for the same
harm for which it received payments under the PAP, the court or other adjudicatory body
hearing such claim may offset the damages resulting from such claim against payments
made for the same harm. Only that relevant finder of fact, and not CenturyLink QC in its
discretion, can judge what amount, if any, of PAP payments should be offset from any
judgment for a CLEC in a related action.
15.6 The Commission shall have the right to modify this plan in accordance with
Section 17.0.
16.0 Dispute Resolution Process
16.1 The dispute resolution process specified in this PAP does not replace or in any way
limit, among other things, the processes for resolving interconnection disputes not within
the ambit of the PAP.
16.2 The Commission may decide issues arising from for-cause audits and root-cause
analyses.
16.2.1The Parties will attempt in good faith to resolve through negotiation any
dispute, claim or controversy arising out of, or relating to, this Agreement. Either
Party may give written notice to the other Party of any dispute not resolved in the
normal course of business. Each Party will within seven (7) Days after delivery of
the written notice of dispute, designate a vice-president level employee or a
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 25
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E084CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
representative with authority to make commitments to review, meet, and negotiate,
in good faith, to resolve the dispute. The Parties intend that these negotiations be
conducted by non-lawyer, business representatives, and the locations, format,
frequency, duration, and conclusions of these discussions will be at the discretion of
the representatives. By mutual agreement, the representatives may use other
procedures to assist in these negotiations. The discussions and correspondence
among the representatives for the purposes of these negotiations will be treated as
Confidential lnformation (Confidential lnformation) developed for purposes of
settlement, and will be exempt from discovery and production, and not be admissible
in any subsequent proceedings without the concurrence of both Parties.
16.2.2|f the designated representatives have not reached a resolution of the dispute
within fifteen (15) Days after the written notice (or such longer period as agreed to in
writing by the Parties), then either Party may commence an action which will be
brought to the Commission.
16.3 The dispute resolution process envisioned by the PAP provides a means of
resolving issues raised by the PAP reports, payment calculations and processes. This
process is akin to the dispute resolution processes that might be established in other
lnterconnection Agreements, except it applies exclusively to the PAP.
16.4 The PAP's dispute resolution process shall not be resorted to unless and untilthe
problem is raised at the Vice President - Vice President level at least two weeks before a
dispute is submitted to the Commission. As part of its request for dispute resolution, the
party making the request ("complainant") must provide a statement including specific facts
that the complainant engaged (or attempted to engage) in good faith negotiations to
resolve the disagreement, and that, despite these good faith efforts, the parties failed to
resolve the issue.
16.5 ln all actions before the Commission, the losing party shall pay all relevant attorney's
fees and costs - including monies spent to prove that the problem exists - as determined
by the Commission.
17.0 Effective Date, Change Provisions and Termination
17.1 The effective date of the current PAP is July 1 ,2013, the date on which the
Commission adopts its decision in an order approving it, or the effective date of CLEC
opting into the PAP in its lCA, whichever date is later.
17.2 lf CenturyLink QC or CLEC wishes to modify a PID or a PAP provision, the change
must be approved by the Commission. Prior to seeking Commission approval, CenturyLink
QC and CLEC will use the dispute resolution process set forth in Section 16.0 as the
procedure for resolving the issues. Either CenturyLink or CLEC may submit its proposed
modification(s) to the Commission for approval. The Commission will establish a process
for providing notice and considering such request, including timelines for interested parties
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 26
DocuSign Envelope lD: 726EFBA6-6B00-46C2-873A-032863E084CF
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
or Staff to oppose the request. lf the request is unopposed, the Commission may grant
such request without a hearing or further notice.
17 .2.1Any party may submit a root cause analysis to the Commission requesting
removal of a PID or submeasurement from the PAP. Prior to making such request
to the Commission, the party shall provide notice to all affected parties and
Commission Staff of its intent to make such request. lf the requested removal is
contested, CenturyLink QC and CLEC will pursue the dispute resolution procedures
of Section 16.0 before seeking a Commission decision on the matter.
17.2.2|f CenturyLink QC or CLEC wishes to submit a root cause analysis to the
Commission requesting removal of a PID or submeasurement from the PAP, the
removal must be approved by the Commission. The root cause analysis shall
address, at a minimum, whether there is evidence of no harm, the same harm as
covered by other PID submeasurements, non-CenturyLink QC related causes, or
other factors which directly relate to the harm or circumstances specific to the PID or
submeasurement being analyzed. The Commission will establish a process for
providing notice and considering such request, including timelines for interested
parties or Staff to oppose the request. lf the request is unopposed, the Commission
may grant such request without a hearing or further notice.
17.3 lf any agreements on adding, modifying or deleting performance measurements or
PAP provisions are reached between CenturyLink QC and CLECS, or if the Commission
approves changes to the PAP after notice and hearing, those additions, deletions, or
modifications shall be incorporated into the PAP and modify the agreement between
CLECs and CenturyLink QC at any time those agreements are submitted to the
Commission.
17.4 Neither CenturyLink QC nor any CenturyLink affiliate or successor will initiate or
support any action or proceeding before April 1 ,2016 that seeks to eliminate any PAP in
any CenturyLink QC former RBOC state.
18.0 Voluntary Performance Assurance Plan
18.1 This PAP represents CenturyLink QC's voluntary offer to provide performance
assurance.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 27