20130731Application.pdf

Mary S. Hobson
Attorney & Counselor
999 Main, Suite tros
Boise, lD 8870e
9()8-385-8666
July 31,2013
\rIA IIATID DELTVERY
Jean D. Jewell, Secretary
Idaho Public Utilities Commission
472West Washington
Boise,ID 83702-5983
RE: Docket Nos. QWE-T-B- 0S
Dear Ms. Jewell:
Enclosed for filing with this Commission are an original and seven (7) copies of
CenturyLink QC's Petition to Approve Replacing the Performance Assurance Plan
Based Upon Settlement Agreement in Colorado.
Qwest Corporation dba CenturyLink QC, respectfully requests that the Commission
consider this Petition on modified procedure.
If you have any questions, please contact me. Thank you for your cooperation in this
matter.
Enclosure
Very truly yours,,k^**
Mary S. Hdbson
il,-
In Re CENTURYLINK QC's
PERFORMANCE ASSTJRANCE PLAIY
Awr
Case No. Cf,L-T-l3-D€
Petition to Approve Replacing the
Performance Assurance Plan
Based Upon Settlement Agreement in
Colorado
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Mary S. Hobson (ISB. No. 2142)
999Main, Suite 1103
Boise, lD 83702
Tel: [phone]
marv.hob son@CenturyLink. com
Lisa A. Anderl
Associate General Counsel, CenturyLink
1600 7th Avenue
Seattle, WA 98191
Tel: (206) 34s-1574
Li sa. Anderl @CenturyLink. com
Attorneys for CenturyLink QC
BEFORE TIIE IDAIIO PUBLIC UTILITIES COMMISSION
Qwest Corporation dba CenturyLink QC (CenturyLink QC), by and through its
undersigned attorneys moves the Commission to approve replacing the company's current Idaho
Performance Assurance Plan (PAP) with a revised PAP that reflects a settlement agreement
between CenturyLink QC and various Competitive Local Exchange Carriers (CLECs) that
participated in a PAP review before the Colorado Public Utilities Commission.
CenturyLink QC's Petition
to Replace Performance
Assurance Plan
Background
1. Qwest Corporation (Qwest) is a Colorado corporation whose principal place of
business in Idaho is Boise. Qwest is the successor corporation to U S West Communications,
lnc., which provided telecommunications services in Idaho pursuant to Titles 6l and 62,ldaho
Code. The company presently provides retail telecommunications services in Idaho under Title
62,ldaho Code. On April l,20Il, Qwest Corporation's parent company Qwest
Communications International,lnc. merged with CenturyLink, Inc. In this Petition, the company
and its predecessor shall be referred to as "Qwest" for events occurring prior to April 1, 2011,
and as "CenturyLink QC" after that date.
2. Under the federal Telecommunications of 1996 (1996 Act) Qwest was deemed a
Bell Operating Company (BOC) as defined in 47 U.S.C. $ 153 (35) and operated as an
o'incumbent local exchange carrier" (ILEC) as defined in section 251(h) of the 1996 AcL 47
u.s.c. $ 2s1(h).
3. Pursuant to the 1996 Act,ILECs such as Qwest are required to enter into
interconnection agreements with other providers of telecommunications services who request
access to its network, facilities or services. See 47 U.S.C. $$ 251-252.
4. The 1996 Act also provided a means by which BOCs like Qwest could gain entry
into certain telecommunications markets, known as the in-region interLATA services markets,
from which they had been legally precluded. 47 U.S.C. 5 271. Proceedings by which BOCs
sought regulatory approval for this market entry ("interLATA freedoms") were termed*z7|
proceedings" and the path these proceedings took through state and federal regulatory tribunals
is often referred to as "the 271 process."
5. The focus of the 271 process was on assuring that the local exchance marketplace
was open for wireline competition. One element of that market openness was assuring the
BOCs' operational support systems ("OSS") and processes could provide, and were providing,
nondiscriminatory service to CLECs to whom the BOCs provided interconnection and other
products and services used in their CLEC operations. CLECs sought assurance that the market
CenturyLink QC's Petition
to Replace Performance
Assurance Plan -2-
would remain open and that nondiscriminatory service quality would be maintained once the
BOCs received 271 approval and re-entered the interLATA service markets.
6. In seeking the FCC's approval under section 271, Qwest submitted to extensive
third-party testing of its processes and worked with interested parties to develop performance
meafllres known as Performance Indicator Definitions (PIDs) that would be used to provide
specific data about its performance. In addition, the company voluntarily put into place a
Performance Assurance Plan (PAP) that applied specific standards to the performance data to
assure post-approval compliance with section 271 requirerrrents. The PIDs and the PAP became
exhibits to the interconnection agreements that Qwest offered to CLECs (specifically, Exhibits B
and K, respectively).
7. The FCC approved Qwest's application for long distance market entry through
the 27 I process on Decemb er 23, 2OO2.t The company has continued to offer the PAP and PIDs
as a part of its interconnection agreernents with CLECs since that time.
8. However, on May 2,2008, Qwest filed a Petition with this Commission seeking
to withdraw its Statement of Generally Available Terms (SGAT) and eliminate its PAP and
PIDs.2
9. The Commission granted Qwest's request to withdraw its SGAT by Order No.
30750 entered March 17,2009, but left open Qwest's PAP request for further consideration.
10. On July 30,2010, Qwest filed an Amended Petition in which the company
proposed adoption of a new performance plan (QPAP II) in lieu of withdrawing the existing
PAP. As that docket progressed, the parties agreed to certain changes to the existing PAP, which
were approved by the Commission.3 However, the issue of wholesale replacement of the
existing PAP with QPAPII had not been decided when, on July l,20ll, a Joint Request of
Qwest and a goup of participating CLECs collectively referred to as "Integra" asked that this
L Application by Qwest Communications International, Inc. for Authorization to Provide In-Region, InterLATA
Services in the States of Colorado, Idaho, Iowa, Montqna, Nebraska, North Dakota, Utah, Washington and
Wyoming, WC Docket No. 02-314, Memorandum Opinion and Order, 17 FCC Rcd 26303 (2002).
2 See Inre Withdrawal of Qwest Corporation's Generally Avaitable Temrs and Conditions, Docket No.QWE-T-08-
04
3 See Id. OrderNo 32106
CenturyLink QC's Petition
to Replace Performance
Assurance Plan -3
Commission take no further action in the docket "until at least eighteen months after the Closing
Date" of the Qwest/CenturyLink merger." The merger ofEcially closed April 1, 2011.
The Colorado Process
11. Although no action has been taken in the above described Idaho docket since the
Joint Request was filed, the Colorado Public Utilities Commission (CPUC) in2009 issued
Decision No. C09-0747 that began a six-year review of the Colorado PAP (CPAP). That process
continued following the Qwest/Centurylink merger. The CPUC's Decision Nos. Cl0-1075 and
Cl0-0863 ordered a redesign of the CPAP.
L2. In the review process, the CPUC gave specific directions regarding some CPAP
issues and general directions on other issues, and directed the parties to negotiate a new CPAP
that complied with those directions. Each CLEC in Colorado had the opportunity to participate in
this docket and therefore in the negotiations that lead to the redesigned CPAP.
14. The active partiesa in the Colorado CPUC case agreed upon a Settlement
Agreement and a redesigned CPAP. An integral provision of that Settlernent Agreement was
that CenturyLink would petition the other 13 states in which the PAP operates seeking the
adoption of the redesigned PAP in place of the PAPs currently in effect in the respective states.
That provision of the Colorado Settlement Agreement gives rise to this Petition.
15. On June 17,2013, the CPUC entered a written order approving the Colorado
Settlement. This.order is now final, and is not subject to any petitions for reconsideration.s
a In addition to CenturyLink QC, the parties in the Colorado CPAP review docket who sought approval of the
redesigned PAP were Comcast Phone of Colorado, LLC ("Comcast"), MegaPath Corporation fka DIECA
Communications, Inc. dba Covad Communications Company ("MegaPath"), tw telecom of colorado llc
("tw telecom"), Eschelon Telecom of Colorado, Inc., doing business as Integra Telecom ("Integra") and the Staffof
the CPUC.
5 See CPUC Decision No. C13-0722, Docket No . O2M-2597
CenturyLink QC's Petition
to Replace PerformanceAssurancePlan -4-
The Redesigned Idaho PAP
16. This Petition, which offers a redesign of the current Idaho PAP, is based the
Colorado CPAP review and the redesign that was adopted in that jurisdiction and supported by
the CLECs that were engaged in that docket.
17. CenturyLink QC provides the redesigned Idaho PAP and PIDs as Attachments I
and2 to this Petition. Attachment 1 consists of the redesigned PAP which constitutes a new
Exhibit K for interconnection agreements; Attachment 2 consists of the new PIDs that constitute
Exhibit B for interconnection agreements. Because the former CPAP and the current Idaho PAP
have substantially different formats, it is not useful to provide a copy of the Idaho PAP showing
the Colorado changes'in a "redline" format. Accordingly, in place of a "redlined" format,
Attachment 3 provides a comprehensive description of changes that the proposed, redesigned
PAP and PIDs would make to the existing Idaho PAP and PIDs.
18. CenturyLink QC requests that the redesigned PAP (Attachment 1) and the
revised PIDs (Attachment2) become effective on January 1,2014. CenturyLink QC further
requests that the Commission deem all existing interconnection agreements that currently contain
the PAP be modified to incorporate these revisions, also effective January 1,2014, without need
for further filings or approvals.
Modified Procedure
19. CenturyLink QC believes that the public interest may not require a formal hearing
in this matter and respectfully requests that review of this Petition proceed under Modified
Procedure pursuant to Rules 201 through 204 of the Idaho Public Utilities Commission's Rules
of Procedure, IDAPA 3 1.0 1.01 .201 -204.
CenturyLink QC's Petition
to Replace Performance
AssurancePlan -5-
WHEREFORE, CenturyLink QC requests that the Commission:
A) Approve the redesigned PAP and PIDs, Attachments I and 2, to this Petition as
efflective on January 1,2014;
B) Deem all existing interconnection agreements that currently contain the PAP be
modified to incorporate these revisions, also effective January 1,2014, without need for further
filings or approvals; and
C) Close Docket No. QWE-T-08-04.
Submitted tn" A?uvof Juls 2013.
Centurylink QC's Petition
to Replace Performance
Assurance Plan
999 Main. Suite 1103
Boise, lD 83702
Lisa A. Anderl
Associate General Counsel, CenturyLink
1600 7th Avenue
Seattle, WA 98191
Attorneys for CenturyLink
-6-
Respectfully submitted,
(ISB. No. 2142)
Attachment 1
20 pages
Centurylink @'s Petition
to Replace Performance
Assurance Plao
EXHIBIT K- Redesigned PAP
GENTURYLINK QG's PERFORMANCE ASSURANCE PLAN
1.0 lntroduction
1.1 As set forth in this Agreement, Qwest Corporation dba CenturyLink QC
("CenturyLink QC") and CLEC voluntarily agree to the terms of the following Performance
Assurance Plan ("PAP" or "Plan"), prepared in conjunction with Qwest's application for
approval under Section 271 of the Telecommunications Act of 1996 (the "Act") to offer in-
region, interLATA service and as subsequently modified in accordance with the orders
issued by the state commission ("Commission")with statutory authority over
telecommunications.
2.0 Plan Structure
2.1 The PAP is a remedy payment and performance-monitoring plan. CenturyLink QC
shall be subject to self-executing payments to CLEC for submeasurements, that are
designated as "payment eligible" in Section 3.0 and that have parity or benchmark
standards, as identified in lnterconnection Agreement Exhibit B (Performance lndicator
Definitions or "PlDs"), which generate payments (described in Sections 7.0 and 8.0). For
measurements and submeasurements (PlDs) that are designated as "diagnostic" in
Section 3.0, CenturyLink QC will report their performance results for monitoring purposes.
3.0 Performance Measurements
3.1 Payment-Eligible PlDs and Submeasurements. The performance measurements
and submeasurements that are eligible to trigger payments under the PAP and are thus
subject to the PAP payment mechanisms are the following:
3.1.1 Payment-Eligible PlDs:o PO-5 Firm Order Confirmations (FOCs) on Timeo OP-3 lnstallation Commitments Met. OP4 lnstallation lntervalo OP-5 New Service lnstallation Quality. OP-8 Number Portability Timelinesso MR-S AII Troubles Cleared wlin 4 Hourso MR-6 Mean Time to Restoreo MR-7 Repair Repeat Report Rate. . MR-8 Trouble Rate
3.1.2 Payment-Eligible Submeasurements (Products or Services):o EEL DS1o LIS Trunkso 2-Wire Non-Loaded Loops. Analog Loops. DS1 Loopso Sub-Loops
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 1
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,S PERFORMANCE ASSURANCE PLAN
o xDSLi Loopso ADSL Loopso Residential Resale. LNP
3.2 Performance Standards. There are two types of standards, "parity" and
"benchmark."
3.2.1 Parity standards apply statistical and other related calculations defined in
Sections 4.0 through 8.0 to determine whether reported performance results meet
parity standards or trigger payments.
3.2.2 Benchmark standards do not apply statistical methodologies, but instead
apply a "stare and compare" approach and other calculations defined in Sections 4.0
through 8.0 to determine whether the reported performance results meet
benchmarks or trigger payments. :
3.2.3 Where appticable elsewhere in the PAP, this provision modifies other
provisions and operates as follows: For any benchmark or non-interval parity
performance sub-measure, CenturyLink QC shall apply one allowable miss to a sub-
measure disaggregation that othenrise would require 10oo/o performance before the
performance is considered as non-conforming to standard (1) if at the CLEC-
aggregate level, the performance standard is met or (2) where the ClEC-aggregate
performance must be 100% to meet the standard, the ClEC-aggregate performance
is conforming after applying one allowable miss at that level.
3.3 Diagnostic PlDs.o GA-1 Gateway Availability - LSR (includes former GA-8). GA-3 Gateway Availability - Repair (includes former GA-6). GA-4 Gateway Availability - ASR. GA-7 Timely Outage Resolution - Software. PO-1 Pre-Order / Order Response Timeso PO-2 Electronic Flow Through. PO-3 LSR Rejection Notice lnterval. PO-9 Timely Jeopardy Noticeso OP-15 lnterval for Orders Delayed Past Due Dateo MR-11 LNP Trouble Reports Clearedo MR-9 Repair Appointments Meto Bl-2 lnvoices Delivered within 10 dayso Bl-3 Billing Accuracy - Adjustments for Errorso Bl4 Billing Completenesso DB-1b Time to Update Databases - LIDBo DB-1c Time to Update Databases - Listingso NI-1 Trunk Blockingo CP-2 Collocations Completed
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 2
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
4.0 Statistical Methodology
4.1 For all submeasurements with benchmark standards ("benchmark
submeasurements"), as designated in the PlDs, the determination of CenturyLink QC's
conformance with Plan and PID standards will involve comparing performance levels
reported for submeasurements against benchmarks established in the PlDs on a "stare-
and-compare" basis (i.e., with no additiona! statistical methodology applied).
4.2 For all submeasurements with parity standards ("parity submeasurements"), as
designated in the PlDs, the determination of CenturyLink QC's conformance with Plan and
PID standards will involve comparing statisticalz-scores associated with performance
levels reported for submeasurements against statistical critical values as defined in Section
5.0. The calculation of z-scores will be based on a statistical test, called the "modified z-
test," as defined in Section 4.4 below, to determine whether a parity condition exists
between the results for CenturyLink QC and for CLEC.
4.3 For the purpose of this Section, the CenturyLink QC results will be the CenturyLink
QC monthly retail results as specified in the PlDs.
4.4 The modified ztest shall be applicable if the CLEC sample size is greater than 30
for a given submeasurement. The formula for determining parity using the z-test is:
z=DIFF/oorrr
Where:
DIFF = McenturyLink oc - Mclec
McenturyLinkq6 = CenturyLink QC average or proportion
Mcr-rc = CLEC average or proportion
6D1FF = Square rOOt [o2CenturyLinkOc (1/ Il clec + 1l n CenturyLinkec)]
o2centuryLinkoc = Calculated variance for CenturyLink QC
l'lcenturyLink qs = nUmber of observations or samples used in CenturyLink QC
submeasurement
hclec = number of observations or samples used in CLEC submeasurement
ln catculating the difference between CenturyLink QC and CLEC performance, the above
formula applies when a larger CenturyLink QC value indicates a better level of
performance. ln cases where a smaller CenturyLink QC value indicates a higher level of
performance, the order is reversed, /.e., MslEc - McenturyLinkec.
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 3
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,S PERFORMANCE ASSURANCE PLAN
4.5 For parity submeasurements for which the number of data points is less than or
equal to 30, CenturyLink QC will apply a permutation test to determine statistical
significance. For such parity submeasurements reported as percentages, where the
number of data points is less than or equal to 30, CenturyLink QC will apply an exact
proportions test (a form of permutation testing that applies to metrics reported as
percentages).
The permutation test for metrics reported as intervals will be applied to calculate the z
statistic using the following logic or an equivalent approach that would yield the same
result:. Calculate the z statistic for the actual arrangement of the data.. Pool and mix the CLEC and CenturyLink QC data sets.o Perform the following 1000 times:
Randomly subdivide the pooled data sets into two pools, one the same size
as the original CLEC data set (ncrec) and one reflecting the remaining data
points, which is equal to the size of the original CenturyLink QC data set or
OCenturyLink QC.
Compute and store the z-test score (Zs)for this sample.o Count the number of times the z statistic for a permutation of the randomly
subdivided data is greater than the actual z statistic.o Compute the fraction (p-value)of permutations for which the z statistic for the
rearranged data is greater than the z statistic for the actual samples.
The exact proportions permutation test for metrics reported as percentages will be applied
to calculate the z statistic using the following logic or an equivalent approach that would
yield the same result:
Calculate the combined (CLEC and Retail) percentage result for the metric.
ldentify the possible configurations of Retail metric results and CLEC metric
results that could exist in the actual data and yield more extreme differences
between CLEC and Retail results, while still yielding the same combined CLEC-
Retail result.
For each such configuration of results that yields a more extreme difference than
seen in the actual reported results, calculate the probability of observing that
more-extreme result, given the actual combined result.o Calculate the sum of the probabilities of the more-extreme data configurations.
This sum constitutes the p-value that represents the total probability of observing
a more extreme difference between CLEC and Retail results than seen in the
actualdata.
lf the resulting p-value is greater than cr (alpha), the significance level of the test, the
hypothesis of no difference is not rejected, and the test is passed. Alpha = 0.05, except as
specified elsewhere herein. For individua! month testing for performance measurements
involving LIS trunks and DS-1s that are Unbundled Loops (performance measurements:
OP-3D/E, OP-4D|E, OP-s, MR-5A/8, MR-7D/E, and MR-8)with sample sizes of 1-10,
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 4
a
o
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
alpha = 0 .15. When submeasurements disaggregate to zone 1 and zone2, the CLEC
volumes in both zones shall be combined for purposes of statistical testing.
5.0 CriticalZ-Value
5.1 The following table shall be used to determine the critical z-value for any
submeasurements when the CLEC sample size is greater than 30. lt is based on the
monthly business volume of the CLEC for the particular performance submeasurements for
which statistical testing is being performed.
TABLE 1: CRITICAL Z-VALUE
CLEC volume
(Samole size)CriticalZ-Value
31-150 1.645
151-300 2.0
301-600 2.7
601-3000 3.7
3001 and above 4.3
5.2 When the CLEC sample size is greater than 30, CenturyLink QC's performance to a
CLEC for a relevant parity submeasurement will be considered to be "in parity'' in a month
when the z-score calculated pursuant to Section 4.4 is equal to or less than the appropriate
critical z-value identified in Section 5.1, Table 1, except as allowed in Section 3.2.3.
6.0 Non-Conformance Definitions and Payment
6.1 Each month's reported performance results for payment-eligible submeasurements
will be evaluated to determine whether established standards (benchmark or parity) have
not been met.
6.2 Based on the evaluation completed pursuant to Section 6.1 above for the current
and prior two months, levels of non-conformance wil! be determined according to the
following definitions, for a given submeasurement:o Level 3 Non-Conformance exists for any month in which CenturyLink QC fails to
meet the established standard to the extent defined for a Level 3 non-
conformance in Section 6.3, Table 2, below.. Level 2 Non-Conformance exists for any month, in which a Leve! 3 non-
conformance is not found, that fails to meet the established standard for two
consecutive months, each to the extent defined for Level 2 in Section 6.3, Table
2, below.o Level 1 Non-Conformance exists for any month, in which a Level 2 or Level 3
non-conformance is not found, that fails to meet the established standard for
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 5
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,S PERFORMANCE ASSURANCE PLAN
three or more consecutive months, each to the extent defined for Level 1 or
Level 2 in Section 6.3, Table 2, below.
6.3 Levels 1,2, and 3 non-conformance are determined according to the difference
("Dp" or "Ds", as defined in Table 2 and as calculated in 6.3.1 below) between the reported
submeasurement performance level provided to CLEC and the established standard.
TABLE 2
PARITY STANDARDS
Difference from Standard Level
0<lDPl <0.5 Level 1
0.5 <= lD"l < 2 Level 2
lDpl >= 2 Level 3
BENCHMARKS as PROPORTIONS
Difference from Standard Leve!
0<DB<5 Level 1
5<-DB<15 Level 2
De >= 15 Level 3
BENCHMARKS as MEANS or AVERAGES
Difference from Standard Level
0<De<25 Level 1
25<=DB<50 Level 2
De >= 50 Level 3
6.3.1 The differeoc€, "Dp" ot"'Ds," is calculated as follows for a given
submeasurement:
For PIDs with Parity Standards, and given Zr 6ne z-score as calculated per
Section 4.0):
D'l=B#l
where R is CenturyLink QC's performance level (mean, proportion, or rate)
provided for the retail comparative product or service; C is CenturyLink QC's
performance level delivered to CLEC;and.S is the calculated statistical
standard deviation corresponding to Zr calculated for this comparison (and S
is the same os "o6sn1uryLink ec," as found in Section 4.4 above). Thus, Dp
reflects the difference between CenturyLink QC and CLEC performance
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 6
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
levels, in terms of the number of standard deviations (expressed in the same
units of measure - i.e., time intervals or percentage points - as the
performance results used in the above formula) that this difference
represents.
This calculation assumes that higher values of R and C mean better service
("higher is bettef'). For submeasurements where higher values mean worse
seryice, the subtraction in the numerator is reversed. ln other words, where
higher is better, the numerator should be positive when the performance
delivered to CLEC is worse than the performance provided for the retail
comparative.
For PlDs with Benchmark Standards:
Drm
where C is CenturyLink QC's performance level (mean, proportion, or rate)
delivered to CLEC, and B is the benchmark value established for the
submeasurement in the PlDs.
This calculation assumes that higher values of C and B mean better service.
For submeasurements where higher values mean worse service, the
subtraction in the numerator is reversed. ln other words, the numerator
should be positive when the performance levels delivered to CLEC are worse
than the benchmark. Thus, De reflects the difference between CenturyLink
QC and CLEC performance levels, in terms of the number of benchmark
increments (expressed in the same units of measure - i.e., time intervals or
percentage points - as the performance results used in the above formula)
that this difference represents.
6.3.2 The allowances set forth in Section 3.2.3 shall apply, such that
submeasurements that qualify for those allowances shall be considered to be
conforming to PAP and PID standards.
6.4 Payments to CLEC are triggered only when the reported submeasurement
performance levelfor the month being evaluated has failed to meet its established
benchmark or parity standard and is non-conforming at one of the three levels defined in
Section 6.2 above. The calculation methodology for payments thus triggered is set forth in
Section 7.0 below.
6.5 For all parity submeasurements with sample sizes less than or equal to 30,
CenturyLink QC shall calculate and report payments based upon the permutation test or
the exact proportions test as set out in Section 4.5.
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Pagel
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
6.6 CenturyLink QC's performance to a CLEC for a given submeasurement will be
considered to be conforming with PAP and PID standards in any month where the CLEC
performance result is "better" than or equal to the benchmark or retail comparative
performance result as defined in Sections 6.1, after applying allowances, if any, under
3.2.3.
6.7 Where the CLEC performance is "worse" than the retail comparative performance
result, parity submeasurements shall rely on the statistical methodology set forth in
Sections 4.0 and 5.0 of this Plan, to determine whether the comparison of CLEC and retail
comparative constitutes statistical parity.
7.0 Galculation of Payments to CLEC I
7.1 Payments to CLEC under the PAP are to be made on a per-occurrence basis. The
formulas set forth below shall be used to determine the total number of occurrences upon
which CenturyLink QC is required to make payments to CLEC.
For percentage submeasurements, the PAP uses the following formula:
CLEC Occurrences = Absolute value of (CLEC result - standard result)
multiplied by CLEC volume.
For interval submeasurements, the PAP uses the following formula:
CLEC Occurrences = Absolute value of ((CLEC result - standard result)
divided by the standard result), which is then multiplied by CLEC volume.
7.1.1 Standard Result Applicable from January 1,2014 forward:
7 .1 .1.1 For a benchmark submeasurement, the "standard result" used in
the above formulas is the benchmark set forth in the PlDs.
7.1.1.2 For a parity submeasurement, the "standard result" is a calculation
of the performance result (average, mean, or percentage, as applicable) that
would yield the critical value set forth in Section 5.0.
7.1.2 Standard ResultApplicablefrom July 1,2013 through December 31,2013
(after which this section 7.1.2 expires and may be removed from PAP): For the
above formulas, for payment-eligible parity submeasurements, the "standard result"
used in the above formulas is the average of the prior six months' retail performance
adjusted by the relevant variance factor in Appendix A, Section A-6.1, Table A-2. For
submeasurements with a benchmark, the standard is the benchmark.
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 8
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
7.2 For interval submeasurements, the number of occurrences shall not exceed the
CLEC volume for the particular submeasurement.
7.3 lf CenturyLink QC's performance levels delivered to CLEC falls into one of the non-
conformance levels defined in Section 6.0 for a payment-eligible submeasurement,
CenturyLink QC shall make a per occurrence payment to CLEC as specified in Table 3
below, subject to further modification by escalation payment increments as set forth in
Section a.d. fnat payment shall be caicutated according to the following formula:
Payment = (Applicable per-occurrence payment amount from Table 3 or from Table
4 if applicable) x (number of CLEC Occurrences)
TABLE 3: BASE PER OCCURRENCE PAYMENT INCREMENTS
Non-Gonformance
Level
Per-Occurrence Payment lncrements
Colorado & Minnesota Other States
Level 1 $225.00 $150.00
Level 2 $337.50 $225.00
Level 3 $450.00 $300.00
8.0 Calculation of Escalation Payments
8.1 CenturyLinkQC's non-conforming performanceforpayment-eligible
submeasurements shall be subject to escalating per occurrence payments pursuant to
Table 4 below.
8.2 Payments for continuous months of non-conforming performance (as defined in
Section 6.0) for a particular submeasurement will be made on a per occurrence basis (as
defined in Section 7.0) using the dollar amounts specified in Table 4. The dollar amounts
escalate depending upon the number of consecutive months for which CenturyLink QC has
had non-conforming performance. The dollar amounts specified in Table 4 indicate the
total amounts applicable per occurrence for each month with the base or "Month 1" per-
occurrence payment increments being those specified in Table 3 of Section 7.0. Payment
escalation is capped at Month 12, such that, for continuing non-conformance in Months 13
and beyond, consecutively, the payment amount remains at the level that would apply for
Month 12 in accordance with Table 4.
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 9
EXHIBIT K - Redesigned PAP
CENTURYLINK QC,S PERFORMANCE ASSURANCE PLAN
8.2.1 The escalation of payments for consecutive months of non-conforming
service will be matched month for month with de-escalation of payments for every
month of conforming service. For example, if CenturyLink QC has four consecutive
months at any of the three non-conformance levels, it will make payments that
escalate from Month 1 to Month 4 as shown in Table 4. lf, in the next month (Month
5), service meets the standard, CenturyLink QC makes no payment. A payment
"indicato/'de-escalates down from Month 4 to Month 3. lf CenturyLink QC service
is non-conforming in the following month (Month 6), it will make payment at the
Month 3 level of Table 4, because that is where the payment "indicato/' moved in
Month 5. lf CenturyLink QC misses again the following month (Month 7), it will make
payments at the Month 4 level. lf CenturyLink QC's performance then meets the
applicable standard for Months 8, 9 and 10, the payment level will de-escalate to the
Month 1 level. The non-conformance level of the current month's performance,
coupled with the escalation month number, determines the payment increment to be
used from Table 4.
TABLE 4: PER-OCCURRENCE PAYMENTS TO CLEC--WITH ESCALATION
Per
Occurrence Consecutive Months of Non-conforming Performance at Any Level
Measurement
Grouo Month 1 Month 2 Month 3 Month 4 Each following month
after Month 4 add
Golorado and Minnesota
Level 1 $225.00 $250.00 $500.00 $600.00 $100.00
Level 2 $337.50 $362.50 $612.50 $712.50 $100.00
Level 3 $450.00 $475.00 $725.00 $825.00 $100.00
Other States
Level 1 $150.00 $175.00 $350.00 $450.00 $100.00
Level2 $225.00 $250.00 $500.00 $600.00 $100.00
Level 3 $300.00 $325.00 $650.00 $750.00 $100.00
8.3 All of the payments (100%) shall be made only to those CLECs that have opted into
the PAP.
9.0 The Special Fund tepprcaOte ontv in
PAP Special Fundl
9.1 Earlier instances of the PAP established the Special Fund, which contained
payments generated by the former Tier 2 provisions of the PAP. CenturyLink QC shall keep
the remaining balance of Special Fund moneys in an interest-accruing bank account.
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 10
EXHIBIT K- Redesigned PAP
GENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
9.2 Potential uses for this fund include: paying a technical advisor for the Commission's
PAP Revision process; and, if the Commission so decides, paying for additional audits of
CenturyLink QC's performance measurement and reporting, and paying other
administrative expenses.
9.3 Upon implementation of the PAP, the Commission shall decide how to use the
remainder of this fund. The uses shall be competitively neutral efforts in the
telecommunications field that do not benefit CenturyLink QC directly.
10.0 Cap on Tota! Annual Payments
10.1 There shall be an annual cap on payments for performance under the PAP as
follows:. Arizona $67 million. Colorado $100 milliono ldaho $40 milliono lowa $36 milliono Minnesota $100 milliono Montana $22 milliono Nebraska $25 million. New Mexico $39 million. North Dakota $13 milliono South Dakota $10 million. Utah $52 million. Oregon $48 milliono Washington $79 million. Wyoming $18 million
10.2 The following shall not count toward the annual cap: any penalties imposed by the
Commission; any penalties imposed directly by the PAP for failure to report, failure to
report timely, or failure to report accurately; any liquidated damages under another
lnterconnection Agreement; any interest payments; and any damages in an associated
action.
10.3 lf CenturyLink QC payments equal or exceed the annual cap for two years in a row
or equal or exceed 113 oI the annual cap in a combination of two consecutive months, the
Commission shall have the authority to open a proceeding to request CenturyLink QC to
explain the non-conforming performance and show that it did not result from CenturyLink
QC's failure to avoid reasonably foreseeable risks.
11.0 Timing and Form of Payment
11.1 All payments to CLEC shall be made on the last business day of the month following
the due date of the performance measurement report for the month for which payment is
being made.
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 11
EXHIBIT K- Redesigned PAP
CENTURYLINK QG's PERFORMANCE ASSURANCE PLAN
11 .1 .1 Notwithstanding Section 11.1 , for Unbundled DS1-Capable Loops and EELs-
DS1, CenturyLink QC shall compare for payment purposes the MR-8 calculated
payment amount with the sum of the OP-S and MR-7 calculated payment amounts,
for the same performance data month, to determine whether the MR-8 payment
amount or the combined OP-s and MR-7 payment amount is the larger amount. ln
the event the two amounts are the same, the MR-8 payment amount will be
considered to be the larger payment amount. Based on determination of the larger
payment amount, CenturyLink QC shall pay either the MR-8 payment amount or
both the OP-s and MR-7 payment amounts. However, since the performance
results for OP-S and MR-7 are available one month later than the MR-8 performance
results for the same performance data month, the applicable payments shal! be
made on the last business day of the month following the due date of the
performance report for OP-S and MR-7, except as allowed in Section 11.5.
11.2 All payments shall be by credits to CLEC bills. CenturyLink QC shall be allowed,
after obtaining the individual agreement of CLEC, to make such payments through the use
of electronic fund transfers to CLEC. However, once CenturyLink QC and CLEC agree on a
method of payment (e.9., wire transfer or check), CenturyLink QC shall not change the
method of payment without the permission of CLEC. CenturyLink QC shall be able to offset
payments to CLEC with a bill credit applied against any non-disputed charges that are
more than 90 days past due.
11.3 CenturyLink QC shall provide monthly payment information at the same time that the
performance reports are due. Monthly payment information shall include the payment
calculations.
ll.3.l Notwithstanding Section 11.3, for Unbundled DS1-Capable Loops and EELs-
DS1, CenturyLink QC shall provide the MR-8 monthly payment information at the
same time that the payment information for OP-s and MR-7 for the same
performance data month is due, to allow for the applicable payment determinations
for MR-8, OP-s, and MR-7 as stated in Section 11.1.1 above, except as allowed in
Section 11.5.
11.4 ln the case of late payments and underpayments, CenturyLink QC shall pay interest
to CLEC calculated at the current Commission-prescribed customer deposit rate on the
amount in question (i.e., as of May 24, 2013, for Arizona, Colorado, ldaho, Minnesota, New Mexico, North
Dakota, Oregon, Washington, and Wyoming) or, in the absence of a current Commission-
prescribed customer deposit rate 1i.e., as of May 24,2013 for lowa, Montana, Nebraska, South
Dakota, and utah), at the U.S. Treasury rate in place at the beginning of the current calendar
year. Should CenturyLink QC demonstrate to the relevant CLEC that it overpaid, it shall be
able to deduct from future payments in any state in which CLEC has opted into a
CenturyLink QC PAP any past overpayment, along with interest calculated at the
aforementioned rate for the amount in question.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 12
EXHIBIT K - Redesigned PAP
CENTURYLINK QG'S PERFORMANCE ASSURANCE PLAN
11.5 CenturyLink QC may petition the Commission for credits to PAP payments for the
recovery of prior PAP payments made, which have been determined to be unnecessary
and unjustified by the Commission. Any such request shall only seek recovery of
payments made within the prior twelve consecutive months from the date of the petition.
12.0 Reporting
12.1 CenturyLink QC will provide the Commission and CLECs opting into the PAP with a
monthly report of CenturyLink QC's performance for the payment-eligible PlDs. These
reports shall contain any carry-over payment amounts and calculations as well as the
current month's information. CenturyLink QC will collect, analyze, and report performance
data for these PID measurements. CenturyLink QC will store such data in easy-to-access
electronic form for one year after they have been produced and for an additional two years
in an archived format. Any failure to follow these requirements shall be treated as a
violation of the PAP integrity requirements discussed in Section 16.4.
12.2 On or before the last business day of each month following the relevant performance
or payment period, CenturyLink QC shall post the individual CLEC monthly performance
(for payment-eligible and diagnostic PlDs) and payment reports (for payment-eligible PlDs)
to a secure part of the PAP website and the aggregate state performance and payment
reports to the public part of the PAP website. ln addition, CenturyLink QC must officially file
with the Commission, one electronic copy in an Exce! format, of all CLEC individual
monthly reports under seal and one electronic copy in an Excel format of the state
aggregate report in the public file. lf CLEC requests hard copies of its individual reports,
CenturyLink QC should make those hard copies available at no cost to CLEC.
12.3 ln the case of late reporting, CenturyLink QC shall make a payment to the state
general fund or the equivalent (as directed by the Commission) of $500 per calendar day
for each day the report is late. This amount represents the total payment for missing a
reporting deadline, rather than a payment per report and does not count against the cap
described in Section 10.1. This payment shall begin on the report due date and continue
until the report is actually distributed.
12.4 lf any inaccurate reporting is revealed by an audit, CenturyLink QC shall make any
payments due to the CLEC as a result of the inaccurate reporting plus an additional
payment of 25o/o of the amount due as a result of the underpayment.
12.5 ln addition to the Section 12.4 payment, if as a result of an inaccurate report, any bill
over $25,000 is adjusted upwardsby 25o/o or more, CenturyLink QC shallalso incur a late
reporting payment as set forth in Section 12.3. This payment shall begin on the report due
date and shall continue untilthe day the discrepancy is resolved.
12.6 !f a discrepancy is revealed solely by CenturyLink QC, and CenturyLink QC self-
corrects the discrepancy prior to the monthly payment being due, no additional liability shall
be assessed. lf CenturyLink QC self-corrects the erroneous reports before an audit on the
relevant measurements in question begins but after the relevant payment is made, it shall
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 1 3
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
be responsible for paying the additional amount owed due to the non-conforming
performance as well as interest on this amount at the rate set forth in Section 11.4.
12.7 lf a discrepancy is revealed by a CenturyLink QC-CLEC data reconciliation process
or any other inquiry, CenturyLink QC shall pay the additional amount owed as well as
interest on any late additional amount at the rate set forth in Section 11.4.
12.8 lf a CenturyLink QC-CLEC data reconciliation process forces CenturyLink QC to
adjust its payment upwards three months in a row, CenturyLink QC must pay the additional
amount and an additional penalty to CLEC as if the discrepancy had been revealed by an
audit (see Section 13.7) for that third month and for each consecutive month that the CLEC
reveals additional payments via data reconciliation.
12.9 lf a CenturyLink QC-CLEC data reconciliation process forces CenturyLink QC to
adjust its payment upward five times in a calendar year, CenturyLink QC must pay the
additional amount and an additional penalty to CLEC as if the discrepancy had been
revealed by an audit for that fifth month and for all other months in that calendar year that
the CLEC reveals additional payments via data reconciliation.
13.0 Audits of Performance Results
13.1 CenturyLink QC shall carefully document any and all changes that CenturyLink QC
makes to the Performance Measurement and Reporting System. A summary of this
change log shall be displayed on a public website dedicated to PAPs. Details shall be
made available in a timely manner upon request. The Performance Measurement and
Reporting System is defined to include at least: elements of CenturyLink QC's Regulatory
Reporting System that constitute the data collection programs (r.e., the software code used
by CenturyLink QC to determine which data fields are used and how they are used), the
underlying data extracted by the data collection programs and data reference tables (e.9.,
USOC tables, wire center tables, efc., used in the calculation of measurements), the data
staging programs (programming code used to organize and consolidate the data), the
calculation programming (the code used to implement the formula defined for a
measurement), and the report generation programs (including the report format and report
file creation). This change log shall contain, at a minimum, a detailed description of the
change (in plain English); the effects of the change, the reason for the change, the dates of
notification and of implementation, and whether the change received Commission approval.
13.2 CenturyLink QC shall be allowed to change management processes that improve
accuracy or that improve efficiency without sacrificing accuracy of submeasurement
results. These changes are at CenturyLink QC's discretion, but also may be subject to
other requirements, as applicable, that address change management in the lnterconnection
Agreement. Omitted or inaccurate changes shall result in CenturyLink QC being required
to pay a $2,500 fine, plus interest at the rate set forth in Section 11.4, accrued from the
time the change took effect. The payment of this fine shall go to the state general fund or
equivalent (as directed by the Commission), and such payment does not count against the
annual cap described in Section 10.1.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1, 2014 Page 14
EXHIBIT K- Redesigned PAP
CENTURYLINK QC's PERFORMANCE ASSURANCE PLAN
When making any changes to the Performance Measurement and Reporting System
in a manner whereby the relevant data cannot be reconstructed under the prior approach,
CenturyLink QC shall record the change to the change log and notify CLECs that have
interconnection agreements opting into the PAP.
13.3 As part of the data reconciliation process (see Section 13.4 below), CLEC shall have
the right to request access to the raw, excluded data and business rules or other basis
relied upon by CenturyLink QC to exclude the data from the most recent month's report.
The records and data must be turned over, in a mutually-agreeable format within two
weeks of the request.
13.4 CLEC may request a mini-audit of the performance measurement results covering
CenturyLink QC's performance to CLEC for any payment-eligible and diagnostic
submeasurements. However, a CLEC will not be allowed to commence such an audit
unless and until (1) CLEC has requested access to the raw data and business rules and
attempted to meet with CenturyLink QC to attempt data reconciliation for any discrepancies
by presenting its own version of the data calculation and comparing it to CenturyLink QC's
to demonstrate the areas in which CenturyLink QC allegedly erred, and (2) CenturyLink
QC and CLEC are unable to reach agreement about any alleged discrepancy through the
CenturyLink QC-CLEC data reconciliation process. CenturyLink QC must provide the
necessary expertise and work in good faith to attempt to answer CLEC concerns.
CenturyLink QC's experts must be available for requested meetings to take place within 10
business days of the CLEC request, but CenturyLink QC may attempt to resolve the issue
over the phone or via email before holding a face-to-face meeting.
13.5 Upon CLEC request, data files of the CLEC raw data, or any subset thereof, and
business rules or other basis used to generate the reports as part of the data reconciliation
process will be transmitted, without charge, to CLEC, within two weeks of the request, in a
mutually acceptable format, protocol, and transmission medium.
13.6 The scope of the mini-audit allowed under this PAP is limited to the relevant
payment-eligible and diagnostic submeasurements that were the subject of and determined
to be suspect, through the CenturyLink QC-CLEC data reconciliation process.
13.7 The mini-audit shall be conducted by a qualified independent Auditor (i.e., an auditor
that has experience with multiple, prior performance measurement audits in the
telecommunications industry) selected by CenturyLink QC and agreed upon by CLEC.
CLEC shall pay the Auditor's fees and expenses, and CLEC and CenturyLink QC shall
bear their own costs. If a mini-audit identifies a non-conformance that materially affects the
results (material being defined as a deficiency that requires an additional payment of at
least 10% more than the total amount paid on the submeasurements examined by the mini-
audit) by CenturyLink QC, CenturyLink QC shall pay the Auditor's fees and expenses. ln
addition, CenturyLink QC shall resolve the identified problems and shall pay any applicable
payments under the late payment provisions. CenturyLink QC shall also pay other CLECs
any appropriate payments and penalties based on problems uncovered in the mini-audit. lf
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 1 5
EXHIBIT K - Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
the Auditor does not identify any non-conformance, CLEC shall not be allowed to request
another mini-audit during the six months after the initial mini-audit request; however, CLEC
is nevertheless permitted to request CenturyLink QC-CLEC data reconciliation during that
time.
13.8 lf CLEC proves to the Commission via the dispute resolution process that
CenturyLink QC did not work in good faith to resolve the issues prior to the initiation of a
mini-audit, the Commission can shift the Auditor's fees and expenses to CenturyLink QC,
and the six-month moratorium on mini-audits shallthen be waived.
't3.9 [Applicable to Colorado, lowa, and Wyoming only, to the ertent the Special Fund
has a sufficient remaining balancel The Commission reserves the right to choose to
conduct an audit itself, with the assistance of an outside Auditor if it chooses. Such an audit
shall be paid for through the Special Fund. lf the audit reveals any materia! non-
conformance (as defined above) in CenturyLink QC's performance reporting, CenturyLink
QC shall reimburse the costs of the audit and, where appropriate, shall make applicable
payments to CLECs or Special Fund as described above.
14.0 Waiver of Payments
14.1 CenturyLink QC may seek a waiver of the obligation to make payments pursuant to
this PAP by seeking an exception on any of the following grounds:
(1) Force majeure, as defined in SGAT Section 5.7 (as to benchmark standards
and parity submeasu rements).
(2) A work stoppage (as to benchmark standards and parity submeasurements).
(3) An act or omission by CLEC that is in bad faith and designed to "game" the
payment process; or
(4) A material failure by CLEC to follow the applicable business rules.
14.2 Such waiver will be sought by CenturyLink QC by petitioning the Commission and
providing notice to all CLECs operating in the state.
14.2.1Prior to petitioning the Commission for a waiver, CenturyLink QC shall
provide notice to all affected CLECs and Commission Staff of its intent to seek such
waiver.
14.2.2Within ten days of such notice, CLEC(s) must respond and indicate whether it
opposes such waiver request, and if it does oppose, provide a general statement of
the basis for such opposition. Within twenty days of such notice, Commission Staff
must respond and indicate whether it opposes such waiver request, and if it does
oppose, provide a general statement of the basis for such opposition. lf CLEC
opposes such request, prior to seeking Commission approval, CenturyLink QC and
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1, 2014 Page 16
EXHIBIT K- Redesigned PAP
CENTURYLINK QC'S PERFORMANCE ASSURANCE PLAN
CLEC will use the dispute resolution process set forth in Section 16.0 as the
procedure for resolving the issues.
14.2.3 After receipt of the responses and use of the dispute resolution process, if
necessary, under Section 14.2.2, CenturyLink QC may file a petition with the
Commission requesting a waiver. CenturyLink QC may indicate in its petition its
understanding of the extent of opposition to its request based on the responses
provided under Section 14.2.2 and/or the outcome of the dispute resolution process.
Any waiver request must contain an explanation of the circumstances that justify the
waiver, and any and all relevant documentation relied upon to support the request.
To establish that the circumstances warrant granting of a requested waiver,
CenturyLink QC must show the existence of those circumstances by a
preponderance of the evidence. For any such action, CenturyLink QC shall be
required to pay the disputed credits or place the disputed amount of money into an
interest-bearing escrow account until the matter is resolved.
15.0 Limitations
15.1 CenturyLink QC's agreement to implement these enforcement terms, and
specifically its agreement to make any payments hereunder, will not be considered as an
admission against interest or an admission of liability in any legal, regulatory, or other
proceeding relating in whole or in part to the same performance. CLEC may not use (1)
the existence of this enforcement plan or (2) CenturyLink QC's current, former Tier 1, or
former fier 2 payments as evidence that CenturyLink QC has discriminated in the provision
of any facilities or services under Sections 251 or 252 of the Act or has violated any state
or federal law or regulation. CenturyLink QC's conduct underlying its performance
measures, however, is not made inadmissible by this SGAT term. By accepting this
performance remedy plan, CLEC agrees that CenturyLink QC's performance with respect
to this remedy plan may not be used as an admission of liability or culpability for a violation
of any state or federal law or regulation. (Nothing herein is intended to preclude
CenturyLink QC from introducing evidence of any payments under these provisions for the
purpose of precluding additional payments or offsetting any payments against any other
damages or payments a CLEC might recover.) The terms of this paragraph do not apply to
any proceeding before the Commission or the FCC to determine whether CenturyLink QC
has met, or continues to meet, the requirements of Section 271 of the Act.
15.2 This PAP contains a comprehensive set of performance submeasurements,
statistical methodologies, and payment mechanisms that are designed to function together,
and only together, as an integrated whole. To elect the PAP, CLEC must adopt the PAP in
its entirety, into its interconnection agreement with CenturyLink QC in lieu of other
alternative standards or relief, except as stated in Sections 15.3, 15.4, and 15.5.
15.2.1Subsequent changes to the PAP approved by the Commission will be
incorporated into individual interconnection agreements that contain the PAP as
soon as the effective date of the Commission order, and without further Amendment
to those Agreements.
CenturyLink QC ICA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 17
EXHIBIT K- Redesigned PAP
CENTURYLINK QG,s PERFORMANCE ASSURANCE PLAN
15.3 ln electing the PAP in states in which there exist wholesale service quality rules,
CLEC shall surrender any rights to remedies under state wholesale service quality rules (in
that regard, this PAP shall constitute an "agreement of the parties" to opt out of those rules)
or under any interconnection agreement designed to provide such monetary relief for the
same performance issues addressed by the PAP. The PAP shall not limit either non-
contractual legal or non-contractual regulatory remedies that may be available to CLEC.
15.4 Payments to CLECs are in the nature of liquidated damages. Before CLEC shall be
able to file an action seeking contract damages that flow from an alleged failure to perform
in an area specifically measured and regulated by the PAP, CLEC must first seek
permission through the Dispute Resolution Process set forth in Section 16.0 to proceed
with the action. This permission shall be granted only if CLEC can present a reasonable
theory of damages for the non-conforming performance at issue and evidence of real world
economic harm that, as applied over the preceding six months, establishes that the actual
payments collected for non-conforming performance in the relevant area do not redress the
extent of the competitive harm. lf CLEC can make this showing, it shall be permitted to
proceed with this action. Any damages awarded through this action shall be offset with
payments made under this PAP. lf the CLEC cannot make this showing, the action shall
be barred. To the extent that CLEC's contract action relates to an area of performance not
addressed by the PAP, no such procedural requirement sha!! apply.
15.5 lf for any reason CLEC agreeing to this PAP is awarded compensation for the same
harm for which it received payments under the PAP, the court or other adjudicatory body
hearing such claim may offset the damages resulting from such claim against payments
made for the same harm. Only that relevant finder of fact, and not CenturyLink QC in its
discretion, can judge what amount, if any, of PAP payments should be offset from any
judgment for a CLEC in a related action.
15.6 The Commission shall have the right to modify this plan in accordance with
Section 17.0.
16.0 Dispute Resolution Process
16.1 The dispute resolution process specified in this PAP does not replace or in any way
limit, among other things, the processes for resolving interconnection disputes not within
the ambit of the PAP.
16.2 The Commission may decide issues arising from for-cause audits and root-cause
analyses.
16.2.1The Parties will attempt in good faith to resolve through negotiation any
dispute, claim or controversy arising out of, or relating to, this Agreement. Either
Party may give written notice to the other Party of any dispute not resolved in the
normal course of business. Each Party will within seven (7) Days after delivery of
the written notice of dispute, designate a vice-president level employee or a
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 1 8
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,s PERFORMANCE ASSURANCE PLAN
representative with authority to make commitments to review, meet, and negotiate,
in good faith, to resolve the dispute. The Parties intend that these negotiations be
conducted by non-lawyer, business representatives, and the locations, format,
frequency, duration, and conclusions of these discussions wil! be at the discretion of
the representatives. By mutualagreement, the representatives may use other
procedures to assist in these negotiations. The discussions and correspondence
among the representatives for the purposes of these negotiations will be treated as
Confidential lnformation (Confidential lnformation) developed for purposes of
settlement, and will be exempt from discovery and production, and not be admissible
in any subsequent proceedings without the concurrence of both Parties.
'16.2.2lf the designated representatives have not reached a resolution of the dispute
within fifteen (15) Days after the written notice (or such longer period as agreed to in
writing by the Parties), then either Party may commence an action which will be
brought to the Commission.
16.3 The dispute resolution process envisioned by the PAP provides a means of
resolving issues raised by the PAP reports, payment calculations and processes. This
process is akin to the dispute resolution processes that might be established in other
!nterconnection Agreements, except it applies exclusively to the PAP.
16.4 The PAP's dispute resolution process shall not be resorted to unless and untilthe
problem is raised at the Vice President - Vice President level at least two weeks before a
dispute is submitted to the Commission. As part of its request for dispute resolution, the
party making the request ("complainant") must provide a statement including specific facts
that the complainant engaged (or attempted to engage) in good faith negotiations to
resolve the disagreement, and that, despite these good faith efforts, the parties failed to
resolve the issue.
16.5 ln all actions before the Commission, the losing party shall pay all relevant attorney's
fees and costs - including monies spent to prove that the problem exists - as determined
by the Commission.
17.O Effective Date, Change Provisions and Termination
17.1 The effective date of the current PAP is July 1 ,2013, the date on which the
Commission adopts its decision in an order approving it, or the effective date of CLEC
opting into the PAP in its lCA, whichever date is later.
17.2 lf CenturyLink QC or CLEC wishes to modify a PID or a PAP provision, the change
must be approved by the Commission. Prior to seeking Commission approval, CenturyLink
QC and CLEC will use the dispute resolution process set forth in Section 16.0 as the
procedure for resolving the issues. Either CenturyLink or CLEC may submit its proposed
modification(s) to the Commission for approval. The Commission wil! establish a process
for providing notice and considering such request, including timelines for interested parties
CenturyLink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 10.1 - January 1,2014 Page 19
EXHIBIT K- Redesigned PAP
CENTURYLINK QC,S PERFORMANCE ASSURANCE PLAN
or Staff to oppose the request. lf the request is unopposed, the Commission may grant
such request without a hearing or further notice.
17.2.1Any party may submit a root cause analysis to the Commission requesting
removal of a PID or submeasurement from the PAP. Prior to making such request
to the Commission, the party shall provide notice to all affected parties and
Commission Staff of its intent to make such request. lf the requested removal is
contested, CenturyLink QC and CLEC will pursue the dispute resolution procedures
of Section 16.0 before seeking a Commission decision on the matter.
17.2.21f CenturyLink QC or CLEC wishes to submit a root cause analysis to the
Commission requesting removal of a PID or submeasurement from the PAP, the
removal must be approved by the Commission. The root cause analysis shall
address, at a minimum, whether there is evidence of no harm, the same harm as
covered by other PID submeasurements, non-CenturyLink QC related causes, or
other factors which directly relate to the harm or circumstances specific to the PID or
submeasurement being analyzed. The Commission will establish a process for
providing notice and considering such request, including timelines for interested
parties or Staff to oppose the request. lf the request is unopposed, the Commission
may grant such request without a hearing or further notice.
17.3 lf any agreements on adding, modifying or deleting performance measurements or
PAP provisions are reached between CenturyLink QC and CLECs, or if the Commission
approves changes to the PAP after notice and hearing, those additions, deletions, or
modifications shal! be incorporated into the PAP and modify the agreement between
CLECs and CenturyLink QC at any time those agreements are submitted to the
Commission.
17.4 Neither CenturyLink QC nor any CenturyLink affiliate or successor will initiate or
support any action or proceeding before April 1 ,2016 that seeks to eliminate any PAP in
any CenturyLink QC former RBOC state.
18.0 Voluntary Performance Assurance Plan
18.1 This PAP represents CenturyLink QC's voluntary offer to provide performance
assurance.
Centurylink QC lCA, Amended Exhibit K Performance Assurance Plan Ver. 1 0.1 - January 1 , 2014 Page 2O
Ceqtugrl,ink QC's Petition
to Replace Performance
Assurance Plan
Atta*t:gfrlerrt2
51 pages
Service Performance Indicator Eefi nitions (PlD)
CenturyLink QC
ICA Exhibit B - PID Version 10.0
QWEST CORPORATION DBA CENTURYLINK QC',S ("CENTURYLINK QC',S") SERVTCE
PERFORMANCE TNDTCATOR DEFTNTTTONS (PrD)
PID Version 10.0
lntroduction
CenturyLink QC will report performance results for the service performance indicators
defined herein. CenturyLink QC will report separate performance results associated with
the services it provides to Competitive Local Exchange Carriers (CLECs) in aggregate
(except as noted herein), to CLECs individually and, as applicable, to CenturyLink QC's
retail customers in aggregate. Within these categories, performance results related to
service provisioning and repair wil! be reported for the products listed in each definition.
Reports for CLECs individually will be subject to agreements of confidentiality and/or
nondisclosure.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,20'13 Page i
CenturyLink QG's Service Performance lndicator Definitions
Table of Gontents
ELECTRONIC GATEWAY AVAILABILITY ........1
GA-1 - Gateway Availability - LSR .................1
GA-3 - Gateway Availability - Repair .............2
GA4 - System Availability - ASR...... .............3
GA-7 - Timely Outage Resolution following Software Releases. .......................4PRE-ORDER/ORDER.............. .........5
PO-1 - Pre-Order/Order Response Times .,.....................5
PO-2- Electronic Flowthrough.......... ............7
PO-3 - LSR Rejection Notice lnterval .............8
PO-s - Firm Order Confirmations (FOCs) On Time .........9
PO-g - Timely Jeopardy Notices.... ...............12
OP-3 - lnstallation Commitments Met.......... ..................13
OP4 - Installation |nterva1............... .............15
OP-s - New Service lnstallation Quality..... ....................17
OP-8 - Number Portability Timeliness ..........20
OP-15 - lnterval for Pending Orders Delayed Past Due Date......... .................21
MATNTENANCE AND REPA|R......... ..............23
MR-s - Troubles Cleared within Specified lntervals... .....................23
MR-6 - Mean Time to Restore .....25
MR-7 - Repair Repeat Report Rate........ ......27
MR-8 - Trouble Rate......... ...........29
MR-g - Repair Appointments Met .................31
MR-11 - LNP Trouble Reports Cleared within Specified Timeframes...............................32B|LL|NG.. ........34
Bl-3 - Billing Accuracy - Adjustments for Errors ............35
Bl-4 - Billing Completeness .......... ................36
DATABASE UPDATES........... .......37
DB-1 - Time to Update Databases ................37
NETWORK PERFORMANCE. ........38
Nl-1 - Trunk Blocking ...................38coLLocATtoN.......... .....41
CP-2 - Collocations Completed within Scheduled lntervals ............41
DEFINITIONS OF TERMS ...............44
GLOSSARY OF ACRONYMS ........48
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013
Electron ic Gateway Availabi lity
GA-l - Gateway Availability - LSR
Purpose:
lvaluates the quality of CLEC access to the gateway systems offered by CenturyLink QC for
]LECs to submit LSRs and associated systems that facilitate access to the gateway(s),
bcusinq on the extent they are actually available to CLECS.
Description:
3A-1-iName of LSR Gateway or Associated System> NorE 1: Measures the availability of the
gateway interfaces through which CLECs process LSRs, and reports the percentage
of Scheduled Availability Time the interface is available for view and/or input.. Scheduled Up Time hours for preorder, order, and provisioning transactions are
based on the currently published hours of availability found on the following
website: http://www.centurvlink.com/wholesale/cmp/ossHours.html.. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus
Outage Time.. Scheduled Availability Time is equalto Scheduled Up Time minus Scheduled Down Time,. Scheduled Down Time is time identified and communicated that the interface is not
available due to maintenance andior upgrade work. Notification of Scheduled Down Time
for routine maintenance and/or upgrade work will be provided no less than 48 hours in
advance.. An outage is a critica! or serious loss of functionality, attributable to the specified gateway
or component affecting CenturyLink QC's ability to serve its customers. An outage is
determined by CenturyLink QC technicians through the use of verifiable data, collected
from the affected customer(s) and/or from mechanized event manaqement systems.
Repofting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aqqreoate results
Disaggregation Reporting: Region-wide level.
Formula:
([Number of Hours and Minutes Gateway or system is Available to CLECs During
Reporting Periodl + [Number of Hours and Minutes of Scheduled Availability Time During
Reporting Periodl) x 100
Exclusions: None
Product Reporting: Reported by gateway or
associated system, for each LSR submittal gateway
and for each system that facilitates access to the
LSR gateway(s), to the extent availability is not
counted as part of the LSR-processing gateway(s).
Standard: Diagnostic
Availability: Available
(Prior to turn-up of new systems that replace
those addressed in this measurement,
parties will work together to establish a time
frame for reporting and review of the new
measure.)
Notes:
1 . Such as "GA-1-lMA-GUl," 'GA-1-
XML,'NorE 2 or "GA-1-SlA," with other
gateways or systems being limited to
those that replace these gateways.
2.GA-1-XML replaces the former GA-8 PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 1
GA-3 - Gateway Availability - Repair
Purpose:
Evaluates the quality of CLEC access to the gateway intedace offered by CenturyLink QC
for CLECs to electronically submit repair trouble tickets, focusing on the extent the gateway
is actuallv available to CLECS.
Description:
GA-3-<Name of Repair Gateway> NorE 1' Measures the availability of the gateway
interface(s) through which CLECs submit repair troubles and reports the percentage of
scheduled availability time the interface is available.. Scheduled Up Time hours are based on the currently published hours of availability
found on the following website:
http://www. centurvlink. comlwholesalelcmplossHours. html. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus
Outage Time.. Scheduled Availability Time is equalto Scheduled Up Time minus Scheduled Down
Time.. Scheduled Down Time is time identified and communicated that the interface is not
available due to maintenance and/or upgrade work. Notification of Scheduled Down
Time for routine maintenance and/or upgrade work will be provided no less than 48
hours in advance.. An outage is a critical or serious loss of functionality, attributable to the specified
gateway or component, affecting CenturyLink QC's ability to serve its customers. An
outage is determined by CenturyLink QC technicians through the use of verifiable data,
collected from the affected customer(s) and/or from mechanized event management
svstems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate results
Disaggregation Reporting: Region-wide level.
Formula:
([Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period] +
[Number of Hours and Minutes of Scheduled Availability During Reporting Period]) x 100
Exclusions: None
Product Reporting: Reported by system,
for each repair trouble submittal gateway.
Standard: Diagnostic
Availability: Available
(Prior to turn-up of new systems that
replace those addressed in this
measurement, parties will work together to
establish a time frame for'reporting and
review of the new measure.)
1. Notes: Such as "GA-3-EB-TA" or'GA-3-
Repair GUI' NorE 2, with other gateways or
systems being limited to those that replace
these gateways.
2. GA-3-Repair GUI replaces the former GA-
6-GUl-Repair PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 2
GA"4 - System Availability - ASR
Purpose:
Evaluates the quality of CLEC batch access to electronic systems offered by CenturyLink
QC for CLECs to submit ASRs, focusing on the extent the systems are actually available to
CLECS.
Description:
GA-4-iName of ASR-processing System> NorE 1' Measures the availability of the electronic
ASR submittal system and reports the percentage of scheduled availability time the system
is available.. Scheduled Up Time hours are based on the currently published hours of availability
found on the following website: htto://uvww.centurylinK.com/wholesale/cmp/ossHours.html.. Time System is Available to CLECs is equal to Scheduled Availability Time minus
Outage Time.. Scheduled Availability Time is equalto Scheduled Up Time minus Scheduled Down
Time.. Scheduled Down Time is time identified and communicated that the system is not
available due to maintenance and/or upgrade work. Notification of Scheduled Down
Time for routine maintenance and/or upgrade work will be provided no less than 48
hours in advance.. An outage is a critical or serious loss of functionality, attributable to the specified
gateway or component, affecting CenturyLink QC's ability to serve its customers. An
outage is determined by CenturyLink QC technicians through the use of verifiable data,
collected from the affected customer(s) and/or from mechanized event management
svstems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate results
Disaggregation Reporting: Region-wide
level.
Formula:
([Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period] +
[Number of Hours and Minutes of Scheduled Availability During Reporting Period]) x 100
Exclusions: None
Product Reporting: Reported by system,
for each ASR submittal qatewav.
Standard: Diagnostic
Availability: Available
(Prior to turn-up of new systems that
replace those addressed in this
measurement, parties will work together to
establish a time frame for reporting and
review of the new measure.)
Notes:
1. Such as "GA-4-EXACT," with other
gateways or systems being limited to
those that replace this system.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 3
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to
software releases for specified OSS interfaces, focusing on ClEC-affecting software
releases involvino the specified qatewavs or svstems.
Description:
Measures the percentage of gateway or system outages, which are attributable to OSS
system software releases and which occur within two weeks after the implementation of the
OSS system software releases, that are resolved NorE 1 within 48 hours of detection by the
CenturyLink QC monitoring group or reporting by a ClEC/co-provider.o lncludes software releases associated with the following OSS interfaces in CenturyLink
QC: LSR-processing gateway(s), repair troqlle report-processing gateway(s), and
ASR-processing system(s) or gateway(s).*ot='o An outage for this measurement is a critical or serious loss of functionality, attributable
to the specified gateway o_Lcomponent, affecting CenturyLink QC's ability to serve its
customers or data loss *o't' on the CenturyLink QC side of the interface. An outage is
determined by CenturyLink QC technicians through the use of verifiable data, collected
from the affected customer(s) and/or from mechanized event management systems.o The outage resolution time interval considered in this measurement starts at the time
CenturyLink QC's monitoring group detects a failure, or at the date/time of the first
transaction sent to CenturyLink QC that cannot be processed (i.e. lost data), and ends
with the time functionalitv is restored or the lost data is recovered.
Reporting Period: Monthly Unit of Measure: Percent
Reporting Gomparisons: CLEC
Aggregate
Disaggregation Reporting: Region-wide level.
Formula:
[(Total outages detected within two weeks of a Software Release that are resolved within
48 hours of the time CenturyLink QC detects the outage) + (Total number of outages
detected within two weeks of Software Releases resolved in the Reporting Period)l x 100
Exclusions:o Outages in releases prior to any CLEC migrating to the release.o Duplicate reports attributable to the same software defect.
Product Reporting: None Standards: Diagnostic
Availability:
Available
Notes:
1. "Resolved" means that service is restored to the reporting CLEC,
as experienced by the CLEC.
2. Such as, "lMA-GUl," "|MA-XML," 'CEMR," "EXACT," and "EB-TA,"
with other gateways or systems being limited to those that replace
these gateways/systems.
3. For data loss to be considered for GA-7, a functional
acknowledgement must have been provided for the data in
question (e.q., LSR lD or trouble ticket number).
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 4
Pre-Order/Order
- Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/ordering queries for CLECs
through the use of CenturyLink QC's Operational Support Systems (OSS). CenturyLink
QC's OSS are accessed throuqh the specified qateway interface.
Description:
PO-t-iGateway Type, NorE 1' Measures the time intervat between query and response for
specified pre-orde r/order transactions th rou gh th e e lectron ic i nterface.
o Measurements are made using a system that simulates the transactions of requesting
pre-ordering/ordering information from the underlying existing OSS. These simulated
transactions are made through the operational production interfaces and existing
systems in a manner that reflects, in a statistically-valid manner, the transaction
response times experienced by CLEC service representatives in the reporting period.
o The time interval between query and response consists of the period from the time the
transaction request was "sent" to the time it is "received" via the gateway interface.
o A query is an individual request for the specified type of information.
Reporting Period: One month Unit of Measure:
Seconds
Reporting
Comparisons:
CLEC
aggregate.
Disaggregation Reporting: Region-wide level. Results are reported by
gateway type
Results are reported separately for each of the followingtt?p3?:jl?! types,
to the extent they are offered through the gateway type:
1. Appointment Scheduling (Due Date Reservation, where appointment
is required)
2. Service Availability lnformation
3. FacilityAvailability
4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools
8. [Left intentionally blank to preserve numbering]
9. Connecting Facility Assignment
10. Meet Point lnquiry
Where available through the gateway type, in addition to reporting total
response time, response times for each of the above transactions will be
reported in two parts: (a) time to access the request screen, and (b) time to
receive the response for the specified transaction. For above transaction
number 6, Telephone Number, a third part (c) accept screen, will be
reported, where available from the gateway type. Othenrise,
requesVresponse will be reported as a combined number.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 5
PO-1 - Pre-Order/Order Response Times (continued)
Formula:
>[(Query Response Date & Time) - (Query Submission Date & Time)] + (Number of
Queries Submitted in Reporting Period)
Exclusions:. Rejected requests/errors, and timed out transactions
Product Reporting:
None
Standards:
Diagnostic
Availability:
Available
Notes:
1. Such as "PO-1-XML" or "PO-1-lMA GUl."
2. As additional transactions, currently done manually, are
mechanized, they will be measured and added to or included in
the above list of transactions, as applicable.
3. Results based on a weighted combination of mechanized
system tools used in providing the response(s), as applicable,
such as ADSL Loop Qualification and Raw Loop Data Tool.
4. In the event that a measured gateway type is replaced and a
specified transaction type is not conducive to measurement via
simulated transactions (as defined under "Description" above),
interested parties will work together to determine whether and
how such transaction(s) can and should be measured.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 6
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent CenturyLink QC's processing of CLEC Local Service Requests (LSRs)
is completely electronic, focusing on the degree that electronically-transmitted LSRs flow
directly to the service order processor without human intervention or without manual
retvoino.
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified
electronic gateway interface to the service order processor (SOP) without any human
intervention.
o lncludes all LSRs that are submitted electronically during the reporting period, subject to
exclusions specified below.
PO-28 - Measures the percentage of allflow-through-eligible LSRs NorE 1 that flow from
the specified electronic gateway interface to the SOP without any human intervention.
o lncludes all flow-through-eligible LSRs that are submitted electronically during the
reporting period, subiect to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aooreoate. individual CLEC
Disaggregation Reporting: Statewide level (per
multi-state svstem servino the state).
Formula:
PO-2A =[(Number of Electronic LSRs that pass from the Gateway lnterface to the SOP
without human intervention) + (Total Number of Electronic LSRs that pass
through the Gateway lnterface)lx 100
[(Number of flow{hrough-eligibte Electronic LSRs that actuatty pass from the
Gateway lnterface to the SOP without human intervention) + (Number of flow-
throuqh-elioible Electronic LSRs received throuoh the Gatewav lnterface)l x 100
PO-2B =
Exclusions:. Rejected LSRs and LSRs containing ClEC-caused non-fatal errors.. Non-electronic LSRs (e.9., via fax or courier).. Records with invalid product codes.o Records missing data essential to the calculation of the measurement per the PlD.. Duplicate LSR numbers.o lnvalid starUstoo dates/times.
Product Reporting:
o Resale
o Unbundled Loops (with or without Local Number Portability)
o Local Number Portability
Standards:
Diagnostic
Availability: Available Notes:
1. The list of LSR types classified as eligible for flow through is
contained in the "LSRs Eligible for Flow Through" matrix. This
matrix also includes availability for enhancements to flow
throush. Matrix will be distributed throuqh the CMP process.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 PageT
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which CenturyLink QC notifies CLECs that electronic and
manual LSRs were reiected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the
rejection of the LSR for standard categories of errors/reasons.
o lncludes all LSRs submitted through the specified interface that are rejected during the
reporting period.. Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible
information, duplicate request or LSR/PON (purchase order number), no separate LSR
for each account telephone number affected, no valid contract, no valid end user
verification, account not working in CenturyLink QC territory, service-affecting order
pending, request is outside established parameters for service, and lack of CLEC
response to CenturyLink QC question for clarification about the LSR.. Included in the interval is time required for efforts by CenturyLink QC to work with the
CLEC to avoid the necessity of rejecting the LSR.
o With hours: minutes reporting, hours counted are business hours for manual rejects
Business hours are defined as time during normal business hours of the Wholesale
Delivery Service Centers, except for PO-3C in which hours counted are workweek clock
hours.
Reporting Period: One month Unit of Measure: Hours: Minutes
Reporting
Comparisons: CLEC
aggregate and individual
CLEC results
Disaggregation Reporting : Statewide
o PO-3C, LSRs received via facsimile. PO-3X, LSRs received electronically and rejected manually
Formula:
E [(Date and time of Rejection Notice) - (Date and time of LSR receipt)] + (Total number of
LSR Rejection Notifications)
Exclusions:o Records with invalid product codes.o Records missing data essential to the calculation of the measurement per the PlD.. Duplicate LSR numbers.o lnvalid starUstop dates/times.
Product Reporting: Not applicable Standards: Diagnostic
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 8
PO-S - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which CenturyLink QC returns Firm Order Confirmations
(FOCs) to CLECs in response to LSRs/ASRs received from CLECs, focusing on the
deqree to which FOCs are provided within specified intervals.
Description:
Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs
within the intervals specified under "Standards" below for FOC notifications.
o lncludes all LSRs/ASRs that are submitted through the specified interface or in the
specified manner (i.e., facsimile) that receive an FOC during the reporting period,
subject to exclusions specified below. (Acknowledgments sent separately from an FOC
(are not included.)
o For PO-SA, the interval measured is the period between the LSR received date/time
(based on scheduled up time) and CenturyLink QC's response with a FOC notification
(notification date and time).
o For PO-58, 5C, and 5D, the interval measured is the period between the application
date and time, as defined herein, and CenturyLink QC's response with a FOC
notification (notification date and time).. "Fully electronic" LSRs are those (1) that are received via an electronic LSR submittal
gateway, (2) that involve no manual intervention, and (3) for which FOCs are provided
mechanically to the CLEC. NorE 2
o "Electronic/manual" LSRs are received electronically via an electronic LSR submittal
gateway and involve manual processing.. "Manual" LSRs are received manually (via facsimile) and processed manually.
o ASRs are measured only in business days.
o LSRs will be evaluated according to the FOC interval categories shown in the
"Standards" section below, based on the number of lines/services requested on the
LSR or, where multiple LSRs from the same CLEC are related, based on the combined
number of lines/services requested on the related LSRs.
Reporting Period: One month Unit of Measure: Percent
Reporting
Gomparisons:
CLEC aggregate
and individual
CLEC results
Disaggregation Reporting: Statewide level (per multi-state system
serving the state).
Results for this indicator are reported as follows:
o PO-SA: * FOCs provided for fullv electronic LSRso PO-58: " FOCs provided for electronic/manualo PO-SC: * FOCs provided for manual LSRs received via Facsimile.o PO-SD: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-SA, PO-SB.and PO-SC measurements listed
above will be further disaggregated as follows:(a) FOCs provided for Resale services(b) FOCs provided for Unbundled Loops and specified
Unbundled Network Elements(c) FOCs orovided for LNP
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 9
PO-s - Firm Order Gonfirmations (FOCs) On Time (continued)
Formula:
PO-SA = {[Count of LSRs for which the original FOC's "(FOC Notification Date & Time) -
(LSR received date/time (based on scheduled up time))" is within 20 minutesl +
(Total Number of original FOC Notifications transmitted for the service category in
the reporting period)) x 100
PO-SB, 5C, & 5p = {[Count of LSRs/ASRs forwhich the original FOC's "(FOC Notification
Date & Time) - (Application Date & Time)" is within the intervals specified for the
service category involvedl + (Total Number of original FOC Notifications transmitted
for the service cateqory in the reportino oeriod)) x 100
Exclusions:o LSRs/ASRs involving individual case basis (lCB) handling based on quantities of lines,
as specified in the "Standards" section below, or service/request types, deemed to be
proiects.
o Hours on Weekends and holidays. (Except for PO-SA which only excludes hours
outside the scheduled up time).. LSRs with ClEC-requested FOC arrangements different from standard FOC
arrangements.o Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.. Duplicate LSR numbers.o lnvalid starUstop dates/times.
Additional PO-SD exclusion:o Records with invalid aoplication or confirmation dates.
Product Reporting:
o For PO-SA, -58
and -5C:
(a) Resale
services
(b) Unbundled
Loops and
specified
Unbundled
Network
Elements.
(c) LNP
o For PO-SD: LIS
Trunks.
Standards:
o For PO-SA (all):95% within 20 minutes NUrE z
o For PO-SB (all): 90% within standard FOC intervals
(soecified below)
o For PO-SC (manual):90% within standard FOC intervals
specified betow PLUS 24 hours NorE 3
. For PO-SD (LlS Trunks): 85% within eight business days
Standard FOC lntervals for PO-5B and PO.SC
Product Group NorE'l FOC lnterval
Resale
Residence POTS 1-39 lines
24 hours
LNP 1-50 lines
Unbundled Loops 1-24 loops
Analoo LoooSub-Loop 1-24 sub-loops
[included in Product Reporting group (b)]
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 10
PO-s - Firm Order Confirmations (FOGs) On Time (continued)
Enhanced Extended Loops-DS1 (EEL-DSI) 1-24 circuits
[included in Product Reporting group (b)]
48 hours
Unbundled Loops dFacility Gheck
1-24 loops
2-Wire Non-Loaded
ADSL-Compatible
XDSL-I Capable
DS1-Capable
For PO-SD:
LIS Trunks 1-240 trunk circuits 72 hours
Notes:
1. l-SRs with quantities above the highest number
specified for each product type are considered lCB.
2. Unbundled Loop with Facility Check can be
processed electronically; however, because this
category always carries a72-hour FOC interval the
FOC results for this product will appear in PO-SB if
received electronically or PO-SC if received
manually.
3. Unbundled Loop with Facility Check wil! not add an
additional 24 hours to the 72-hour interva! if the LSR
is submitted manually.
8 business
days
Availability:
Available
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 1 1
PO-g - Timely Jeopardy Notices
Purpose:
When original due dates are missed, measures the extent to which CenturyLink QC notifies
customers in advance of ieooardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided.. lncludes al! inward orders (Change, New, and Transfer order types) assigned a due
date by CenturyLink QC and which are completed/ctosed in the reporting period that
missed the original due date. Change order types included in this measurement consist
of all C orders representing inward activitv.
o Missed due date orders with jeopardy notifications provided on or after the original due
date is past will be counted in the denominator of the formula but will not be counted in
the numerator.
Reporting Period: One month I Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and CenturyLink QC
Retai! results
Disaggregation Reporting: Statewide level.
(This measure is reported by jeopardy notification process
as used for the categories shown under Product Reporting.)
Formula:
[(Tota! missed due date orders completed in the reporting period that received jeopardy
notification in advance of original due date) + (Total number of missed due date orders
completed in the reporting period)l x 100
Exclusions:. Orders missed for customer reasons.
o Records with invalid product codes.. Records involving official company services.. Records with invalid due dates or application dates.o Records with invalid completion dates.. Records with invalid product codes.o Records missing data essential to the calculation of the measurement per the PlD.
Product Reporting:
A Non-Designed ServicesB Unbundled Loops (with or without
Number Portability)C LIS Trunks
Standards: Diagnostic, with retail
comparative results also reported as follows:A Parity with Retail POTSB Parity with Retail POTS
C Parity with Feature Group D (FGD)
Services
Availability:
Available
Notes:
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 12
OP-3 - lnstallation Commitments Met
Purpose:
Evaluates the extent to which CenturyLink QC installs services for Customers by the
scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.
o All inward orders (Change, New, and Transfer order types) assigned a due date by
CenturyLink QC and which are completed/closed during the reporting period are
measured, subject to exclusions specified below. Change order types included in this
measurement consist of all C orders representing inward activitv. Also included are
orders with customer-requested due dates longer than the standard interval.. Completion date on or before the Applicable Due Date recorded by CenturyLink QC is
counted as a met due date. The Applicable Due Date is the original due date or, if
changed or delayed by the customer, the most recently revised due date, subject to the
following: lf CenturyLink QC changes a due date for CenturyLink QC reasons, the
Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the original due date and (b) prior to a CenturyLink QC-initiated, changed due date, if
anv.
Reporting Period: One month Unit of Measure: Percent
Reporting
Gomparisons:
CLEC
aggregate,
individual
CLEC and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.o Results for producUservices listed in Product Reporting under "MSA-
Type Disaggregation" will be reported according to orders involving:OP-3A Dispatches within MSAs;OP-3B Dispatches outside MSAs; andOP-3C No dispatches.o Results for products/services listed in Product Reporting under "Zone-
type Disaggregation" wil! be disaggregated according to installations:OP-3D ln lnterval Zone 1 areas; andOP-3E ln lnterval Zone 2 areas.
Formula:
[(Total Orders completed in the reporting period on or before the Applicable Due Date) +
(Tota! Orders Completed in the Reporting Period)l x 100
Exclusions:
o Disconnect, From (another form of disconnect), and Record order types.o Due dates missed for standard categories of customer and non-CenturyLink QC
reasons. Standard categories of customer reasons are: previous service at the location
did not have a customer-requested disconnect order issued, no access to customer
premises, and customer hold for payment. Standard categories of non-CenturyLink QC
reasons are: Weather, Disaster, and Work Stoppage.o Records involving official company services.o Records with invalid due dates or Appli"S-ation datg_s.
o Records with invalid completion dates.. Records with invalid product codes.. Records missinq data essential to the calculation of the measurement oer the PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 13
OP-3 - lnstallation Commitments Met (continued)
Product Reportinq:Standards:
MSA-Tvpe Disaqqreqation -
o Resale Residential sinqle line service Paritv with retail service. Sub-Looo Unbundlinq 90o/o
Zone-Type Disaqqregation -
o LIS Trunks Parity with Feature Group D (aggregate)
o Unbundled Loops:
Analoo Loop 90o/o
2-Wire Non-Loaded Loop 90%
DS1-Caoable Looo Parity with retail DS1 Private Line
xDSL-l Caoable Looo 90o/o
ADSl-Compatible Loop 90o/o
o Enhanced Extended Loops-DS1 (EEL-DS1)90%
Availability:
Available
Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 14
OP4 - lnstallation lnterval
Purpose:
Evaluates the timeliness of CenturyLink QC's installation of services for customers,
focusino on the averaoe time to install service.
Description:
Measuies the average interval (in business davs) NorE 1 between the application date and
the completion date for service orders accepted and implemented.
o lncludes all inward orders (Change, New, and Transfer order types) assigned a due
date by CenturyLink QC and which are completed/closed during the reporting period,
subject to exclusions specified below. Change order types for additional lines consist of
all C orders representing inward activity.
o lntervals for each measured event are counted in whole days: the application date is
day zero (0); the day following the application date is day one (1).. The Applicable Due Date is the original due date or, if changed or delayed by the
customer, the most recently revised due date, subject to the following: lf CenturyLink
QC changes a due date for CenturyLink QC reasons, the Applicable Due Date is the
customer-initiated due date, if any, that is (a) subsequent to the orig!4al due date and
(b) prior to a CenturyLink QC-initiated, changed due date, if any. NorE 2
o Time intervals associated with customer-initiated due date changes or delays occurring
after the Applicable Due Date, as applied in the formula below, are calculated by
subtracting the latest CenturyLink QC-initiated due date, if any, follog{gprthe Applicable
Due Date, from the subsequent customer-initiated due date, if anv. *'''
Reporting Period: One month Unit of Measure: Average Business Days
Reporting
Comparisons:
CLEC
aggregate,
individual
CLEC and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.. Results for product/services listed in Product Reporting under "MSA-
Type Disaggregation" will be reported according to orders involving:OP-4A Dispatches within MSAs;OP-4B Dispatches outside MSAs; andOP-4C No dispatches.o Results for products/services listed in Product Reporting under "Zone-
type Disaggregation" will be disaggregated according to installations:OP4D ln lnterval Zone 1 areas; andOP-4E ln lnterval Zone 2 areas.
Formula:
X[(Order Completion Date) - (Order Application Date) - (Time interval between the Original
Due Date and the Applicable Date) - (Time intervals associated with customer-initiated due
date changes or delays occurring after the Applicable Due Date)l + Total Number of Orders
Completed in the reporting period
Exolanation: The average installation interval is derived by dividing the sum of installation
int,ervals for all orders (in business days)NorE 1 by total number of service orders completed
in the reportino period.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 15
OP4 - lnstallation lnterval (continued)
Exclusions:
o Orders with customer requested due dates greater than the current standard interval.
o Disconnect, From (another form of disconnect), and Record order types.. Records involving official company services.
o Records with invalid due dates or application dates.
o Records with invalid completion dates.
o Records with invalid product codes. i
o Records missinq data essential to the calculation of the measurement per the PlD.
Product Reportinq:Standards:
MSA-Tvoe Disaqqreqation -
o Resale Residential sinole line service Paritv with retail service
o Sub-Looo Unbundlino 6 days
Zone-Tvoe Disaooreoation -
o LIS Trunks Paritv with Feature Group D (aqqreqate)
o Unbundled Loops:
Analoq Looo 6 davs
2-Wire Non-Loaded Loop 6 davs
DS1-Caoable Loop 5.5 davs
xDSL-l Caoable Looo 6 davs
ADSL-Compatible Loop 6 davs. Enhanced Extended Loops-DS1 (EEL-DS1)6 days
Availability:
Available
Notes:1. For OP4C, Saturday is counted as a business day for all orders for Resale
Residence, as well as for the retail analogues specified above as standards.
For all other products under OP4C and for all products under OP-4A, -48, -
4D, and 4E. Saturday is counted as a business day when the service order is
due or completed on Saturday.
2. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point
when a CenturyLink QC-initiated due date change occurs. At that point, the
Applicable Due Date becomes fixed (i.e., with no further changes) as the date
on which it was set prior to the first CenturyLink QC-initiated due date change,
if any. Following the first CenturyLink QC-initiated due date change, any
further customer-initiated due date changes or delays are measured as time
intervals that are subtracted as indicated in the formula. These delay time
intervals are calculated as stated in the description. (Though infrequent, in
cases where multiple CenturyLink QC-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair of
CenturyLink QC-initiated due date change and subsequent customer-initiated
due date change or delay. The intervals thus calculated from each pairing of
CenturyLink QC and customer-initiated due dates are summed and then
subtracted as indicated in the formula.) The result of this approach is that
CenturyLink QC-initiated impacts on intervals are counted in the reported
interval, and customer-initiated impacts on intervals are not counted in the
reported interval.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.'10.0 - July 1 ,2013
Page 16
OP-s - New Service Installation Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders),
focusing on the percentage of newly-installed service orders that are free of
ClEC/customer-initiated trouble reports during the provisioning process and within 30
calendar days following installation completion, and focusing on the quality of CenturyLink
QC's resolution of such conditions with respect to multiple reports.
Description:
Measures the percentage of inward line service orders that are free of repair trouble reports
NorE 2 within 30 calendar days of installation completion, subject to exclusions below.o Orders for new services considered in calculating all components of this performance
indicator are all inward line service orders completed in the reporting period, including
Change (Ctype) orders for additional lines/circuits, subject to exclusions shown below.
Change order types considered in these measurements consist of all C orders
repreienting inward activity. NorE 1
. Orders for new service installations include conversions (Retail to CLEC, CLEC to
CLEC, and same CLEC converting between products).. Repair trouble reports include both out of service and other service affecting conditions,
such as features on a line that are missing or do not function properly upon conversion,
subject to exclusions shown below.. Repair trouble reports are defined as ClEC/customer notifications to CenturyLink QC of
out-of-service and other service affecting conditions for which CenturyLink QC ope!1s
repair tickets in its maintenance and repair management and lfA.cl<ing systems NorE 3
that are closed in the reportqqg period or the following month, NorE4 subject to
exclusions shown below. NorE 5
o CenturyLink QC is able to open repair tickets for repair trouble reports received from
ClECs/customers once the service order is completed in Centurylink QC's systems.
Reporting Period: One month, reported in arrears (i.e., results
first appear in reports one month later than results for
measurements that are not reported in arrears), in order to
cover the 30-dav period followinq installation.
Unit of Measure:
Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC and
CenturyLink QC Retail results
Disaggregation Reporting: Statewide leve!
Formula:
(Number inward line service orders completed in the reporting period - Number of inward
line service orders with any repair trouble reports as specified above) + (Number of inward
line service orders completed in the reportino period) x 100
Exclusions:. Repair trouble reports attributable to CLEC or coded to non-CenturyLink QC, e.g.:
Customer Action, Non-Telco PIant, Trouble Beyond the Network lnterface,
Miscellaneous - Non-Dispatch, CPE, Customer lnstruction, Carrier, Alternate Provider,
Reports from other than the ClEC/customer that result in a charge if dispatched, Carrier
Action (lEC), Commercial power failure, Customer requested service order activity, and
Other non-CenturyLink QC.. Repair reports coded to disposition codes for referral to another department (i.e., for
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 17
OP- 5 - New Service lnstallation conti
non-repair ticket resolutions of non-installation-related problems, except cable.cuts,
which are not excluded).. Repair or provisioning trouble reports related to service orders captured as misses under
measurements OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).. Subsequent repair or provisioning trouble reports of any trouble on the installed service
before the original repair or provisioning trouble report is closed.. Service orders closed in the reporting period with App Dates earlier than eight months
prior to the beginning of the reporting period.. lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.o Disconnect, From (another form of disconnect) and Record order types. When out of
service or service affecting problems are reported to the call center on conversion and
move requests, the resulting call center ticket will be included in the calculation of the
numerator in association with the related inward order type even when the call center
ticket reflects the problem was caused by the Disconnect or From order.. Records involving official CenturyLink QC company services.o Records missinq data essential to the calculation of the measurement as defined herein.
Product Reporti n g Categories:o As specified below - one
percentage result reported for
each bulleted category under
the sub-measurements shown.
Standards: Parity with retail service
(Where parity comparisons involve multiple service
varieties in a product category, weighting based on the
retail analogue uolumes may be used if necessary to
create a comparison that is not affected by different
proportions of wholesale and retail analogue volumes in
the same reoortino cateoorv.l
Product Reportinq:Standards:o Resale Residential sinqle line service Paritv with retail service
o Sub-Looo Unbundlinq Paritv with retail DSl Private Lineo Unbundled Loops:
Analoq Loop Paritv with retail Res & Bus POTS with disoatch
2-Wire Non-Loaded Loop Parity with retail ISDN BRI (desiqned)
DS1-Caoable Loop Paritv with retail DS1
xDSL-l Caoable Looo Paritv with retail DS1 Private Line
ADSl-Compatible Loop Parity with retail ISDN BRI (desiqned)
o Enhanced Extended Loops-DS1 (EEL-DS1)Paritv with retail DS1 Private Line. LIS Trunks Paritv with Feature Group D (aoqreqate)
Availability:
Available
Notes:
1. The specified Change order types representing inward activity exclude
Change orders that do not involve installation of lines (in both wholesale
and retai! results). Specifically this measurement does not include
changes to existing lines, such as number changes and PIC changes.
2. lncluding consideration of repeat repair trouble reports (i.e., additional
reports of trouble related to the same newly-installed line/circuit that are
received after the preceding repair report is closed and within 30 days
following installation completion) to complete the determination of
whether the newly-installed line/circuit was trouble free within 30 days of
installation.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 18
OP- 5 - New Service lnstallation Qual
3. CenturyLink QC's repair management and tracking systems obtain the
repair report data for this measurement. Not included are Call Center
Database systems supporting call centers in logging calls from
customers regarding problems or other inquiries.
4. The "following month" includes also the period of a few business davs
(typically four or five) afterward, up to the time when CenturyLink QC
pulls the repair data to begin processing results for this measurement.
5. lncludes repair and provisioning trouble reports generated by new
processes that supersede or supplement existing processes for
submitting repair and provisioning trouble reports as specified in
CenturyLink QC's documented or agreed upon procedures.
6. Sub-Loop Unbundling standard: When CLEC order volumes of this
element exceeC 10 per month, CLEC and CenturyLink QC may work
together to identify an applicable benchmark.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page'19
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-88 - LNP Timeliness with Loop Coordination (percent): Measures the percentage of
coordinated LNP triggers set prior to the scheduled start time for the loop.
o All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured, subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of
LNP triggers set prior to the Frame Due Time or scheduled start time for the LNP
cutover as applicable.. All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than CenturyLink QC-provided Unbundled Loops and non-
. coordinated, standalone LNP), subject to exclusions specified below.. For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "1O-digit
unconditional trigge/' or Line Side Attribute (LSA) that is set or translated by CenturyLink
QC.. "Scheduled start time" is defined as the confirmed appointment time (as stated on the
FOC), or a newly negotiated time. ln the case of LNP cutovers coordinated with loops,
the scheduled time used in this measurement will be no later than the "lay" time for the
looo.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC
aoqreoate and individual CLEC results
Disaggregation Reporting: Statewide level.
Formula:
OP-88 = [(Number of LNP triggers set before the scheduled time for the coordinated loop
cutover) + (Total Number of LNP activations coordinated with unbundled loops
completed)lx 100
OP-8C = [(Number of LNP triggers set before the Frame Due Time or Scheduled Start
Time) + (Total Number of LNP activations without loop cutovers completed)l x 100
Exclusions:o ClEC-caused delays in trigger setting.o LNP requests that do not involve automatic triggers.o LNP requests for which the records used as sources of data for these measurements
have the following types of errors:. Records with no PON (purchase order number) or STATE.o Records where triggers cannot be set due to switch capabilities.o Records with invalid due dates, application dates, or start dates.. Records with invalid completion dates.o Records missing data essential to the calculation of the measurement per the PlD.o lnvalid starUstop dates/times or invalid frame due or scheduled date/times.
Froduct Reoortinq: None Standard: 95%
Availabilitv: Available Notes:
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 20
OP-l5 - lnterval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which CenturyLink QC's pending orders are late, focusing on the
average number of days the pending orders are delayed past the Applicable Due Date, as
of the end of the reportinq period.
Description:
OP-15A - Measures the average number of business days that pending orders are delayed
beyond the Applicable Due Date for reasons attributed to CenturyLink QC., lncludes all pending inward orders (Change, New, and Transfer order types) for which
the Applicable Due Date recorded by CenturyLink QC has been missed, subject to
exclusions specified below. Change order types included in this measurement consist of
all "C" orders representing inward activitv., The Applicable Due Date is the original due date or, if changed or delayed by the
customer, the most recently revised due date, subject to the following: lf CenturyLink QC
changes a due date for CenturyLink QC reasons, the Applicable Due Date is the
customer-initiated due date, if any, that is (a) subsequent to the_ original due date and (b)
prior to a CenturyLink QC-initiated, changed due date, if any. NorE 1
, Time intervals associated with customer-initiated due date changes or delays occurring
after the Applicable Due Date, as applied in the formula below, are calculated by
subtracting the latest CenturyLink QC-initiated due date, if any, following the Applicable
Due Date, from the subsequent customer-initiated due date, if any. NorFl
OP-158 - Reports the number of pending orders measured in the numerator of OP-15A
that were delaved for Centurvlink QC facilitv reasons.
Reporting Period: One month Unit of Measure:
OP-15A - Average Business Days NorE 2
OP-158 - Number of orders pendinq facilities
Reporting Comparisons:
CLEC aggregate, individual CLEC, CenturyLink QC retail
Disaggregation Reporting:
Statewide
Formula:
OP-15A = )[(Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order)
- (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)l + (Total Number of Pending Orders
Delayed for CenturyLink QC reasons as of the last day of Reporting Period)
OP-158 = Count of pending orders measured in numerator of OP-15A that were delayed
for CenturyLink QC facility reasons
Exclusions:. Disconnect, From (another form of disconnect) and Record order types.. Records involving official company services.o Records with invalid due dates or application dates.. Records with invalid product codes.o Records missinq data essential to the calculation of the measurement oer the PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 21
OP-15 - Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:Standards: Diagnostic, with retail
comoaratives also reoorted as soecified below. Resale Residential sinole line service Diaqnostic (Expectation: PariW with retail service). Sub-Looo Unbundlinq Diagnostic
. LIS Trunks Diagnostic (Expectation: Parity with Feature
Group D (aqqreqate)) (seoaratelv reoorted)
o Unbundled Looos:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with disoatch)
2-Wire Non-Loaded Loop Diagnostic (Expectation: Parity with retail ISDN
BR! (desioned))
DS1-Capable Loop Diaqnostic (Expectation: Parity with retail DS1)
xDSL-l Capable Loop Diagnostic
ADSL-Compatible Loop Diagnostic (Expectation: Parity with retail ISDN
BRI (desioned))
o Enhanced Extended Loops-DSl (EEL-DS1)Diaqnostic
Availability:
Available 1.
Notes:
According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a CenturyLink QC-initiated due date change occurs. At that
point, the Applicable Due Date becomes fixed (i.e., with no further
changes) as the date on which it was set prior to the first CenturyLink
QC-initiated due date change, if any. Following the first CenturyLink
QC-initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are subtracted
as indicated in the formula. These delay time intervals are calculated
as stated in the description. (Though infrequent, in cases where
multiple CenturyLink QC-initiated due date changes occur, the stated
method for calculating delay intervals is applied to each pair of
CenturyLink QC-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated from
each pairing of CenturyLink QC and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of
this approach is that CenturyLink QC-initiated impacts on intervals are
counted in the reported interval, and customer-initiated impacts on
intervals are not counted in the reported interval.
For OP-15A, Saturday is counted as a business day for all non-
dispatched orders for Resale Residence, as well as for non-dispatched
orders in the retail analogues specified above as standards. For all
other non-dispatched products and for all dispatched products under
OP-15A, Saturday is not counted as a business day.
2.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 22
Maintenance and Repair
MR-s - Troubles Cleared within Specified lntervals
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all
types (including out of service and service affecting troubles, as set forth herein) and on the
number of such trouble reports cleared within the specified intervals (i.e., 4 or 24 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4
or 24 hours of receipt of trouble reports from CLECs or from retail customers.
o lncludes all trouble reports (out of service or all troubles, as specified under product
reporting below), closed during the reporting period, which involve a specified service,
subject to exclusions specified below.
o Time measured is from date and time that CenturyLink QC is first notified of the trouble
bv CLEC to date and time trouble is cleared.
Reporting Period: One month I Unit of Measure: Percent
Reporting
Comparisons: CLEC
aggregate, individual
CLEC, and CenturyLink
QC Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to
trouble reports:
MR-SA Zone-type disaggregation ln lntervalZone 1 areas
MR-58 Zone{ype disaggregation !n lntervalZone 2 areas
MR-SX For Resale Business and Single Line and Sub-
Loops
Formula:
[(Number of Trouble Reports closed in the reporting period that are cleared within interval
specified herein) + (Total Trouble Reports closed in the reportinq period)l x 100
Exclusions:
o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, Carrier Action (lEC) and Customer Provided Equipment (CPE).
o Subsequent trouble reports of any trouble before the original trouble report is closed.o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Time delays due to "no access" are excluded from repair time.
o Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.. Records involving official company services.
o Records with invalid trouble receipt dates.
o Records with invalid cleared or closed dates.
o Records with invalid product codes.. Records missinq data essential to the calculation of the measurement per the PlD.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 23
Product Reportinq:Standards:
Zone-Tvoe Disaqqreqation - All Troubles Cleared within 4 Hours
o LIS Trunks Paritv with Feature Group D (aqqreqate)
o Unbundled Looos
DS1-Capable Loop Paritv with retail DS1
2-Wire Non-Loaded Loop Diaonostic (no retail comparison)
xDSL-l Caoable Looo Diaonostic (no retail comoarison)
ADSL-Compatible Loop Diaonostic (no retail comoarison)
o Enhanced Extended Loops-DS1 (EEL-DS1)Paritv with retail DS1 Private Line
Nondisaqqreqated Reportinq - Out of Service Cleared within 24 Hours
o Resale Business Sinqle Line Service Diaonostic (Expectation: paritv with retail). Sub-Loops Diagnostic (Expectation: parity with retail
RES and BUS POTS)
Availability: Available Notes:
MR-s - Troubles Cleared within Specified lntervals (continued)
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 24
MR-O - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusing how long it takes to restore services to proper
ooeration.
Description:
Measures the time actually taken to clear trouble reports.
o lncludes all trouble reports closed during the reporting period, subject to exclusions
specified below.o lncludes customer direct reports, customer-relayed reports, and test assist reports that
result in a trouble report.
o Time measured is from date and time that CenturyLink QC is first notified of the trouble
bv CLEC to date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting
Gomparisons:
CLEC
aggregate,
individual
CLEC, and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.o Results for producUservices listed in Product Reporting under "MSA-
Type Disaggregation" wil! be reported according to trouble reports
involving:MR-6A Dispatches within MSAs;MR-6B Dispatches outside MSAs; andMR-6C No dispatches.o Results for products/services listed in Product Reporting under
"Zone-type Disaggregation" will be disaggregated according to
trouble reports involving:MR-6D ln lntervalZone 1 areas; andMR-6E ln lntervalZone 2 areas.
Formula:
)[(Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)] + (Total
number of Trouble Reports closed in the reporting period)
Exclusions:
o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).
o Subsequent trouble reports of any trouble before the original trouble report is closed.o Trouble reports coded as No Trouble Found or Test Okay and with durations of less
than or equal to t hour.
o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Time delays due to "no access," as applicable, are excluded from repair time for
products/services listed in Product Reporting under "Zone-type Disaggregation,"o For products listed for MSAtype disaggregation, trouble reports involving a "no access"
delay.
o Trouble reports on the day of installation before the installation work is reported by the
technician/installer as comolete.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 25
MR-G - Mean Time to Restore (Continued)
a Records involving officia! company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missino data essential to the calculation of the measurement oer the PlD.
a
a
a
o
Product Reportinq:Standards:
MSA-Tvoe Disaqqreqation
o Resale Residentialsinole line service Parity with retail service
o Sub-Loop Unbundling Parity with Retail RES and BUS POTS
NOTE,I
Zone-Tvoe Disaooreqation -
o LIS Trunks Parity with Feature Group D (aqqreqate)
o Unbundled Loops:
Analoq Loop Paritv with retail Res and Bus POTS
2-Wire Non-Loaded Looo Paritv with retail ISDN BRI (desioned)
DS1-Caoable Loop Parity with retail DS1 Private Line
xDSL-l Caoable Loop Paritv with retail DS1 Private Line
ADSl-Comoatible Looo Paritv with retail ISDN BRI (desioned)
o Enhanced Extended Loops-DS1 (EEL-DS1)Paritv with retail DS1 Private Line
Availability: Available Notes:
1. Should the standard repair interval for Sub-Loops be
changed to 4 hours, as applicable to interconnection
agreements (lCAs) of all CLECs opted into the CenturyLink
QC performance assurance plan (Exhibit K of lCAs), the retail
comparative will become "Retail DS1 Private Line."
CenturyLink QC lntercpnnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 26
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of repeated trouble
reports received for the same Iine/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user
lines and circuits.o lncludes all trouble reports closed during the reporting period that have a repeated
trouble report received within thirty (30) days of the initial trouble report for the same
service (regardless of whether the report is about the same type of trouble for that
service), subject to exclusions specified below.
o ln determining same service CenturyLink QC will compare the end user telephone
number or circuit access code of the initial trouble reports closed during the reporting
period with reports received within 30 days of when the initialtrouble report closed.
o lncludes reports due to CenturyLink QC network or system causes, customer-direct and
customer-relayed reports.. The 30-day period applied in the numerator of the formula below is from the date and
time that the initial trouble report is closed to the date and time that the next, or "repeat"
trouble report is received (i.e., opened).
Reporting Period: One month, reported in arrears (i.e.,
results first appear in reports one month later than results for
measurements that are not reported in arrears), in order to
cover the 30-day period following the initial trouble report.
Unit of Measure: Percent
Reporting
Comparisons:
CLEC
aggregate,
individual
CLEC, and
CenturyLink
QC Retail
results
Disaggregation Reporting: Statewide level.. Results for product/services Iisted in Product Reporting under "MSA-
Type Disaggregation" will be reported according to trouble reports
involving:MR-7A Dispatches within MSAs;MR-7B Dispatches outside MSAs; andMR-7C No dispatches.o Results for products/services listed in Product Reporting under
"Zone-type Disaggregation" will be disaggregated according to
trouble reports involving:MR-7D ln lnterval Zone 1 areas; andMR-7E ln lnterval Zone 2 areas.
Formula:
[(Total trouble reports closed within the reporting period that had a repeated troub]e report
received within 30 calendar days of when the initial trouble report closed) + (Total number
of Trouble Reports Closed in the reporting period)l x 100
Exclusions:o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 27
MR-7 - Repair Repeat Report Rate (Gontinued)
o Subsequent trouble reports of any trouble before the original trouble report is closed.
o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
o Records involving officia! company services.. Records with invalid trouble receipt dates.. Records with invalid cleared or closed dates.
o Records with invalid product codes.
o Records missino data essential to the calculation of the measurement per the PlD.
Product Reoortinq:Standards:
MSA-Tvoe Disaooreoation -
o Resale Residential sinqle line service Paritv with retail service
o Sub-Loop Unbundling Retail DS1 Private Line
Zone-Tvoe Disaqqreoation -
o LIS Trunks Parity with Feature Group D (aggregate)
o Unbundled Loops:
Analoo Looo Paritv with retail Res and Bus POTS
2-Wire Non-Loaded Loop Paritv with retail ISDN BRI (desioned)
DS1-Capable Loop Parity with retai! DS1 Private Line
xDSL-l Capable Loop Paritv with retail DS1 Private Line
ADSl-Comoatible Loop Paritv with retai! ISDN BRI (desiqned)
o Enhanced Extended Loops-DS1 (EEL-DS1)Parity with retail DS1 Private Line
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1, 2013
Page 28
MR{ - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of
the service or element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
o lncludes all trouble reports closed during the reporting period, subject to exclusions
specified below.
o lncludes all applicable trouble reports, including those that are out of service and those
that are onlv service-affectinq.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,
individual CLEC. and CenturvLink QC Retail results
Disaggregation Reporting :
Statewide Ievel
Formula:
[(Total number of trouble reports closed in the,reporting period involving the specified
service grouping) + (Total number of the specified services that are in service in the
reporting period)l x 100
Exclusions:o Trouble reports coded to non-CenturyLink QC causes or dispositions, e.g., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).. Subsequent trouble reports of any trouble before the original trouble report is closed.
o Information tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.o Records involving official company services.. Records with invalid trouble receipt dates.
o Records with invalid cleared or closed dates.. Records with invalid product codes.. Records missinq data essential to the calculation of the measurement per the PlD.
Product Reoortinq:Standards:. Resale Residential sinqle line service Parity with retail service. Sub-Loop Unbundling Parity with Retail DS1 Private Line
o LIS Trunks Parity with Feature Group D (aqqreqate)
o Unbundled Looos:
Analoq Loop Paritv with retail Res and Bus POTS
2-Wire Non-Loaded Loop PariW with retai! !SDN-BRI
DS1-Capable Loop Parity with qqtail DS1 Private Line, except
Colorado NorE 1
xDSL-l Caoable Loop Paritv with retail DS1 Private Line
ADSl-Compatible Loop Parity with retail ISDN-BRI
o Enhanced Extended Loops-DS1 (EEL-DS1)Parity with retail DS1 Private Line, except
Colorado NorE 1
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 29
MR-8 - Trouble Rate (continued)
Availability: Available Notes:
1. ln Colorado Onlv: For DS1-Capable Loops and EEL-DSIs,
the following three-tiered standard applies:
a. Benchmark of 3% for 3-month rolling average CLEC
aggregate result or, if greater than 3%,
b. Difference of less than or equal to one percentage point
between 3-month rolling average of CLEC aggregate result
and corresponding 3-month average Retail comparative
result or, if difference is greater than one percentage point,
c. Parity in current reported month using DS1 Private Line as
retail comparative.
CenturyLink QC Intermnnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 30
MR-g - Repair Appointments Met
Purpose:
Evaluates the extent to which CenturyLink QC repairs services for Customers by the
apoointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is
met.
o Includes all trouble reports closed during the reporting period, subject to exclusions
specified below.
o Time measured is from date and time that CenturyLink QC is first notified of the trouble
bv CLEC to date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC and
CenturyLink QC Retail results
Disaggregation Reporting: Statewide level.
Results for listed services will be disaggregated and
reported according to trouble reports involving:
MR-9A Dispatches within MSAs;
MR-9B Dispatches outside MSAs; and
MR-gC No disoatches.
Formula:
[(Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports
Closed in the Reoortino Period)l x 100
Exclusions:. Trouble reports coded to non-CenturyLink QC causes or dispositions, e.9., Customer
Action, Non-Telco Plant, Trouble Beyond the Network lnterface, Miscellaneous - Non-
Dispatch, non-CenturyLink QC, CPE, Customer lnstruction, Carrier, Alternate Provider,
and Carrier Action (lEC).. Subsequent trouble reports of any trouble before the original trouble report is closed.o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
o Trouble reports on the day of installation before the installation work is reported by the
technician/installer as com plete.
o Records involving official company services.. Records with invalid trouble receipt dates.. Records with invalid cleared or closed dates.. Records with invalid product codes.. Records missing data essential to the calculation of the measurement per the PlD.
Product Reporting:
Resale:
Residential single line service
Standard: Diagnostic,withresidential
single line retail comparative
results also reported
Availabilitv: Available Notes:
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 31
MR-11 - LNP Trouble Reports Cleared within Specified Timeframes
Purpose:
Evaiuates timeliness of clearing LNP trouble reports, focusing on the degree to which
residence and business, disconnect-related, out-of-service trouble reports are cleared
within four business hours and all LNP-related trouble reports are cleared within 48 hours.
Description:
MR-114: Measures the percentage of specified LNP-only (i.e., not unbundled-loop),
residence out-of-service trouble reports that are cleared within four business hours
of CenturyLink QC receiving these trouble reports from CLECs.o lncludes only trouble reports that are received on or before the currently-scheduled
due date of the actual LNP-related disconnect time/date, or the next business day,
that are confirmed to be caused by disconnects being made before the scheduled
time, and that are closed during the reporting period, subject to exclusions specified
below.
MR-118: Measures the percentage of specified LNP-only trouble reports that are cleared
within 48 hours of CenturyLink QC receiving these trouble reports from CLECs.. lncludes all LNP-only trouble reports, received within four calendar days of the
actua! LNP-related disconnect date and closed during the reporting period.
. The "currently-scheduled due date/time" is the original due date/time established by
CenturyLink QC in response to CLEC/customer request for disconnection of service
ported via LNP or, if CLEC submits to CenturyLink QC a timely or untimely request for
delay of disconnection, it is the CLEC/customer-requested later date/time.o A request for delay of disconnection is considered timely if received by CenturyLink QC
before 8:00 p.m. MT on the due date that CenturyLink QC has on record at the time of
the request.o A request for delay of disconnection is considered untimely if received by CenturyLink
QC after 8:00 p.m. MT on the due date and before 12:00 p.m. MT (noon) on the day
after the due date.o Time measured is from the date and time CenturyLink QC receives the trouble report to
the date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
Aqoreqate and lndividual CLEC
Disaggregation Reporting: Statewide level
(all are "non-disDatched").
Formula:
MR-114 = [(Number of specified out-of-service LNP-only Trouble Reports, for LNP-related
troubles confirmed to be caused by disconnects, that CenturyLink QC executed
before the currently-scheduled due date/time, that were closed in the reporting
period and cleared within four business hours) + (Total Number of specified out of
service LNP-only Trouble Reports for LNP-related troubles confirmed to be
caused by disconnects that CenturyLink QC executed before the curently-
scheduled due date/time, that were closed in the reporting period)lx 100
MR-1 13 = [(Number of specified LNP-only Trouble Reports closed in the reporting period
that were cleared within 48 hours) + (Total Number of specified LNP-only Trduble
Reports closed in the reporting period)l x 100
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 32
MR-l1 - LNP Trouble Reports Gleared within Specified Timeframes
Exclusions:
o Trouble reports attributed to customer or non-CenturyLink QC reasons.
o Trouble reports not related to valid requests (LSRs) for LNP and associated
disconnects.
o SubseQuent trouble reports of LNP trouble before the original trouble report is closed.. For MR-11B only: Trouble reports involving a "no access" delay.o lnformation tickets generated for internal CenturyLink QC system/network monitoring
purposes.
o Records involving official company services.
o Records with invalid trouble receipt dates.. Records with invalid cleared or closed dates.o Records with invalid product codes.
o Records missinq data essentia! to the calculation of the measurement oer the FlD.
Product Reporting: LNP Standards: Diagnostic
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 33
Billing
Bl-2 - tnvoices Delivered within 10 Days
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 34
Purpose:
Evaluates the timeliness with which CenturyLink QC delivers industry-standard,
electronicallytransmitted bills to CLECS, focusing on the percent delivered within ten
calendar davs.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the
number of days between the bill date and bill delivery.. lncludes all industry standard electronically transmitted invoices for local exchange
services and toll, subiect to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined
CenturyLink QC Retail/CLEC results
(Paritv bv desion)
Disaggregation Reporting: State level
Formula:
[(Count of lnvoices for which Bill Transmission Date to Bill Date is ten calendar days or
less) + (Tota! Number of lnvoices)l x 100
Exclusions:o Bills transmitted via paper, magnetic tape, CD-ROM, diskette.o Records with missing data essential to the calculation of the measurement per the PlD.
Product Reporting:. UNEs and Resale Residence
Standard:
Diagnostic (Parity by Design)
Availability:
Available
Notes:
Bl-3 - Billing Accuracy - Adjustments for Errors
Purpose:
Evaluates the accuracy with which CenturyLink QC bills CLECs, focusing on the
oercentaoe of billed revenue adiusted due to errors.
Description:
Measures the billed revenue minus arnounts adjusted off bills due to errors, as a
percentage of total billed revenue.o Both the billed revenue and amounts adjusted off bills due to error are calculated from
bills rendered in the reporting period.. "Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the
reporting period that involve, either in part or in total, adjustment codes related to billing
errors. (Each adiustment thus qualifyins is added to the sum in its entiretv.)
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aqqreoate. individual CLECs
Disaggregation Reporting: State level
Formula:
fi(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to
Errors) + (Total Billed Revenue billed in Reporting Period)l x 100
Exclusions:
o Bl-3A - UNEs and Resale - None
. Bl-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of
ClEC-caused errors in return of minutes of use
Product Reporting.
o Bl-3A - UNE Loops and Resale
Residence
o Bl-3B - Reciprocal Compensation
Minutes of Use (MOU)
Standards: Diagnostic
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 35
Bl4 - Billing Completeness
Purpose:
o UNEs and Resale - Evaluates the completeness with which CenturyLink QC reflects
non-recurring and recurring charges associated with completed service orders on the
bills.. Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with
which CenturyLink QC reflects the revenue for Local Minutes of Use associated with
CLEC Iocal traffic over Centurvlink QC's network on the bills.
Description:
Bl-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring
charges associated with completed service orders appear on the conect bill.*
Bl-4B - Reciproca! Compensation (MOU): Measures the percentage of revenue associated
with local minutes of use appearing on the correct (current) bill.*
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLECs, and
CenturvLink QC Retail results
Disaggregation Reporting: Statewide level.
Formula:
Bl-4A - UNEs and Resale = [I(Count of service orders with non-recurring and recurring
charges associated with completed service orders on the bills that are billed on the
correct bill + total count of service orders with non-recurring and recurring charges
associated with completed service orders billed on the bill)lx 100
Bl-48 - Reciprocal Compensation MOU = [)(Revenue for Local Minutes of Use billed on
the correct" bill + Total revenue for Local Minutes of Use collected during the
month)l x 100
Exclusions: None
Product Reporting:o UNE Loops and Resale Residence
o Reciorocal Comoensation (MOU)
Standards: Diagnostic
Availability: Available Notes:
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 36
Database Updates
DB-1 - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases of E911, LIDB, and Directory
Builder.
Description:o Measures the average time required to update the databases of LIDB and the
directory database updating system.o Includes all database updates as specified under Disaggregation Reporting completed
during the reporting period.
Reporting Period: One month Unit of Measure:
Seconds
Reporti ng Com parisons :
o DB-1B-LIDB: Combined results for all
CenturyLink QC Retail, Reseller CLEC
and Facilities Based CLEC updates;
o DB-1C-1-Listings: Combined results
for all Provider types including
CenturyLink QC Retai!, Reseller
CLEC, and Facilities Based CLEC,
ILEC and Unknown Provider,
Electronically Submitted Electronically
Processed updates. NorE 1
Disaggregation Reporting :
DB-1B: LIDB for CenturyLink QC Retail,
Reseller CLEC and Facilities Based
CLEC - Multi state region-wide level
DB-1C-1: Listings for all Provider types
including CenturyLink QC Retail,
Reseller CLEC, and Facilities Based
CLEC, ILEC and Unknown Provider,
Electronically Submitted, Electronically
Processed- Sub-region applicable to
state
Formula:
>[(Date and Time of database update for each database update as specified under
Disaggregation Reporting in the reporting period) - (Date and Time of submissions of data
for entry into the database for each database update as specified under Disaggregation
Reporting in the reporting period)l + Totaldatabase updates as specified under
Disaggregation Reporting completed in the reporting period
Exclusion: lnvalid starUstop dates/times.
Product Reporting:
Not applicable (Reported by database type)
Standards: Diagnostic
Availability: Available Notes:
1. Because they cannot be separated, results for CenturyLink
QC Retail, Reseller CLEC, Facilities-based CLECS, ILEC
and Unknown Provider updates are reported combined.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 37
Network Performance
Nl-I - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from CenturyLink QC end offices to CLEC
end offices, compared with the completion of calls from CenturyLink QC end offices to
other CenturyLink QC end offices, focusing on average busy-hour blocking percentages in
interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.o lncludes blocking percentages on all direct final and alternate final interconnection and
interoffice trunk groups that are in service during the reporting period, subject to
exclusions specified below.
Reporting Period: One month Unit of Measure: Percent Blockage
Reporting
Gomparisons: CLEC
aggregate, individual
CLEC, and
CenturyLink QC
lnteroffice trunk
blocking results.
Disaggregation Reporting: Statewide level.
Reports the percentage of trunks blocking in interconnection final
trunks, reported by:
Nl-1A lnterconnection (LlS) trunks to CenturyLink QC tandem
offices, with TGSR-related exclusions applied as
specified below;
Nl-1B LIS trunks to CenturyLink QC end offices, with TGSR-
related exclusions applied as specified below;
Nl-1C LIS trunks to CenturyLink QC tandem offices, without
TGSR-related exclusions;
Nl-1D LIS trunks to other CenturyLink QC end offices, without
TGS R-related exclusions.
Formula:
{fl(BIockage in FinalTrunk Group of Specified Type) x (Number of Circuits in Trunk
Group)l + (Total Number of Final Trunk Circuits in all Final Trunk Groups)) x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the
equivalent average number of trunk circuits blocking by the total number of trunk circuits in
final trunks of the tvpe beinq measured.
Exclusions:
For Nl-1A and Nl-1B onlv:. Trunk groups, blocking in excess of one percent in the reporting period, for which:. A Trunk Group Service Request (TGSR) NorES t &' or the equivalent (if replaced by
another process) has been issued in the reporting period; oro CLECs do not submit, within 20 calendar days of receiving a TGSR or equivalent:
R_e_sp-onsive ASRs (or have ASRs pending that are delayed for CLEC reasonsNorE 3).
Trouble Reports; or
Notification of traffic re-routing (as described in Note 1 below).
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 38
NI-l - Trunk Continued
For Nl-1A. Nl-1B, Nl-1C. and Nl-1D:
a) Trunk groups, blocking in excess of one percent in the reporting period, for which
CenturyLink QC can identify, in time to incorporate in the regular reporting of this
measurement, the cause as being attributable to:. Trunk group out-of-service conditions arising from cable cuts, severe weather, or
force majeure circu mstances ;. The CLEC placing trunks in a "busy" condition;
a) Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not
provide a timely forecast to CenturyLink QC. (This portion of the exclusion is limited
to being applied in (a) the month the LIS requests could not be fulfilled, due to lack
of facilities, and (b) each month thereafter up to the month following facility
availability OR up to five months after the month the LIS requests could not be
fulfilled, whichever is sooner *ot= o)' ot.
b) lsolated incidences of blocking, about which CenturyLink QC provides notification to
the CLEC, that (a) are not recurring or persistent (affecting the same trunk groups),
(b) do not warrant corrective action by CLEC or CenturyLink QC, and (c) thus, do
not require an actionable TGSR.. Trunk groups recently activated that have not been in service for a full "20-high-day,
busy hou/' review period.. Toll trunks, non-final trunks, and trunks that are not connected to the public switched
network.. One-way trunks originating at CLEC end offices.
o CenturyLink QC official.services trunks, local interoffice operator and directory
assistance trunks, and local interoffice 9111E911 trunks.o Records with invalid product codes.. Records missinq data essential to the calculation of the measurement oer the PID.
Product Reporting:
LIS Trunks
Standards: Diagnostic, with retail comparative results also
reported as specified below for Nl-1A and Nl-18:. Nl-1A: Comparison with CenturyLink QC lnteroffice Trunks to
tandemso Nl-1B: Comparison with CenturyLink QC lnteroffice Trunks to
end offices
Availability:
Available
Notes:
1. CenturyLink QC uses TGSRs (or equivalent, as explained above under
"Exclusions") to notify CLECs when trunk blocking exceeds standard
thresholds or is determined to be persistent. To respond properly to
TGSRS, a CLEC must (a) submit within 20 days ASRs to provide
necessary trunk augmentations to avoid further blocking, (b) notify
CenturyLink QC within 20 days that it is initiating a Trouble Report where
CenturyLink QC traffic routing problems are causing the blocking
referenced by the TGSR, or (c) notify CenturyLink QC that the CLEC will
undertake its own re-routing of traffic within 20 days to alleviate the
blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR
is issued and in the month in which the above-specified 20-dav
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 , 2013
Page 39
Nt-1 - Trunk Blocki Continu
response period ends. Thus, any trunk group excluded in one month
will not be excluded in the next month, unless there is (a)a 20-day
period following a TGSR ends in that month, (b) there is another TGSR
applicable to the next month for the same trunk group or (c) an
exception documented, in lieu of issuing a subsequent TGSR, where the
CLEC's response to the previous TGSR indicated that, for its own
reasons, it plans to take no action at any time to augment the trunk
group.
3. CLEC delays are reflected by ClEC-initiated order supplements that
move the due date later.
a. CenturyLink QC-initiated due date delays, including supplements
made pursuant to CenturyLink QC requests to delay due dates,
shall not be counted as CLEC delays in this measurement.
b. CenturyLink QC-initiated due date changes to earlier dates that the
CLEC does not meet shall not be counted as a CLEC delay in this
measurement unless the earlier dates were mutually agreed-upon.
c. CLEC delays (e.9., "customer not ready" in advance of a due date)
that do not contribute to a CenturyLink QC-established due date
being missed shall not be counted as a CLEC delay in this
measurement.
4. The limitation on part (3) of this exclusion is intended to bound its
applicability to a period of time that treats the unforecasted ASR as if it
were, in effect, the first forecast for the facilities needed.
a. Given that forecast advance intervals are cunently six months, this
provision allows the exclusion to apply for no longer than that period
of time.
b. Nevertheless, this limitation to the exclusion also recognizes that
facilities may become available sooner and, if so, reduces the
limitation accordingly. ln that context, this limitation recognizes that,
absent a CLEC forecast, CenturyLink QC still retains a responsibility
to provide facilities for the ASR, although in a longer timeframe than
for ASRs covered by forecasts.
c. This limitation may change depending on the outcome of separate
workshops dealing with issues of interconnection forecasting.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 40
CP-2 - Gollocations Completed within Scheduled lntervals
Purpose:
Evaluates the extent to which CenturyLink QC completes collocation arrangements for
CLECs within the standard intervals or intervals established in interconnection aoreements.
Description:
Measures the percentage of collocation applications that are completed within standard
intervals, including intervals set forth in interconnection agreements.o lncludes all collocations of types specified herein that are assigned a Ready for Service
Date (RFS) date by CenturyLink QC and that are completed within the reporting period,
including those with ClEC-requested RFS dates longer than the standard interval and
those with extended RFS dates negotiated with the CLEC (including supplemented
collocation orders that extend the RFS date) subject to exclusions specified below.
Collocation types included are: physical cageless, physical caged,shared physical
caged, physical-line sharing, cageless-line sharing, and virtua;. NorE 1
. The Collocation Application Date is the date CenturyLink QC receives from the CLEC a
complete and valid application for collocation. ln cases where the CLEC's collocation
application is received by CenturyLink QC on a weekend or holiday, the Collocation
Application Date is the next business dav following the weekend or holiday.. Major lnfrastructure Modifications are defined as conditioning the collocation space,
obtaining permits, and installing DC power plant, standby generators, heating, venting or
air conditioning equipment.
o A collocation arrangement is counted as met under this rneasurement if its RFS date is
met.
o Establishment of RFS Dates: RFS dates are established as follows, except where
interconnection agreements require different intervals, in which case the intervals
specified in the interconnection agreements apply:o Collocation Applications with Timely Quote Acceptance and, for Virtual
Collocations, also with Timely Equipment Ready - for collocation applications
where the CLEC accepts the quote in seven or fewer calendar days after the quote
date and, for virtual collocations, where the CLEC provides the equipment to be
collocated to CenturyLink QC 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:.@:90calendardaysaftertheCollocationApplication
Date for physical collocations for which the CLEC provides a complete forecast to
CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date..:120calendardaysaftertheCollocationApplication
Date for physical collocations for which the CLEC does not provide a forecast to
CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.
o Gollocation Applications with Late Quote Acceptance and, for Virtual
Collocations, also with Timely Equipment Ready - for collocation applications
where the CLEC accepts the quote in eight or more calendar days after the quote
date and, for virtual where the CLEC orovides the ttobe
Gollocation
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 , 2013 Page 41
CP-z - Collocations Gompleted within Scheduled lntervals (continued)
collocated to CenturyLink QC 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:.@:90calendardaysafterthequoteacceptancedatefor
collocations for which the CLEC provides a complete forecast to CenturyLink QC
60 or more calendar days in advance of the Collocation Application Date.. Unforecasted Collocations: 120 calendar days after the quote acceptance date
for collocations for which the CLEC does not provide a forecast to CenturyLink
QC 60 or more calendar days in advance of the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late
Equipment Ready - for virtual collocation applications where the CLEC (1) accepts
the quote in seven or fewer calendar days after the quote date and (2) provides the
equipment to be collocated to CenturyLink QC more than 53 calendar days after the
Collocation Application Date, the RFS date shall be:. Forecasted Collocations: 45 calendar days after the equipment is provided to
CenturyLink QC, for collocations for which the CLEC provides a complete forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date..:75calendardaysaftertheequipmentisprovidedto
CenturyLink QC, for collocations for which the CLEC does not provide a forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.
Virtual Gollocation Applications with Late Quote Acceptance and Late
Equipment Ready - for virtual collocation applications where the CLEC (1) accepts
the quote in eight or more calendar days after the quote date and (2) provides the
equipment to be cotlocated to CenturyLink QC more than 53 calendar days after the
Collocation Application Date, the RFS date shall be:.@:45calendardaysaftertheequipmentisprovidedto
CenturyLink QC, for collocations for which the CLEC provides a complete forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.o Unforecasted Collocations: 75 calendar days after the equipment is provided to
CenturyLink QC, for collocations for which the CLEC does not provide a forecast
to CenturyLink QC 60 or more calendar days in advance of the Collocation
Application Date.
All Collocations (phvsical. virtual. forecasted. or unforecasted) requirinq Maior
lnfrastructure Modifications: the later of (1) up to 150 calendar days (as specified
in the quote) after the Collocation Application Date, or (2) for virtual collocations, 45
calendar days following the date equipment to be collocated is provided to
CenturyLink QC for collocations in which Major lnfrastructure Modifications are
required. CenturyLink QC will provide to the CLEC, as part of the quotation, the need
for, and the duration of, such extended intervals.
When a CLEC submits six (6) or more Collocation applications in a one-week period
in any state, completion intervals will be individually negotiated. These collocation
arrangements will be included in CP-2A, -28, or -2C according to the criteria
specified below for these measurements.
Where there is a ClEC-caused delay, the RFS Date is rescheduled.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 42
CP-z - Collocations Completed within Scheduled Intervals (continued)
. Where CLECs do not accept the quote within thirty calendar days of the quote date, the
application is considered expired.
CP-2A Forecasted Collocations: Measures collocation installations for which CLEC
provides a forecast to CenturyLink QC 60 or more calendar days in advance of
the Collocation Application Date.
CP-2B Non-Forecasted and Late Forecasted Collocations: Measures collocation
installations for which CLEC does not provide a forecast to CenturyLink QC 60 or
more calendar days in advance of the Collocation Application Date.
CP-?C All Collocations requiring Major lnfrastructure Modifications and
Collocations with intervals longer than 120 days: Measures all collocation
installations requiring Major Infrastructure Modifications and collocations for which
the RFS date is more than 120 calendar days after the Collocation Application
Date.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide level.
Formula: (for CP-2A,CP-28 and CP-2C)
[(Count of Collocations for which the RFS is met) + (Total Number of Col]ocations
Completed in the Reporting Period)l x 100
Exclusions:
o RFS dates missed for reasons beyond CenturyLink QC's control.
o Cancelled or expired requests.
Product Reporting: None Standards: Diagnostic
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered, they will be included in this measurement. Non-central office-
based types of collocation (such as remote collocation and field
connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms,
conditions, and processes for such collocation types become finalized,
accepted, mature (i.e., six months of experience from first
installations), and ordered in volumes warranting reporting (i.e.,
consistentlv more than two per month in anv state).
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1 ,2013
Page 43
DEFINITIONS OF TERMS
Application Date (and Time) - The date (and time) on which CenturyLink QC receives
from the CLEC a complete and accurate local service request (LSR) or access service
request (ASR) or retail order, subject to the following:o For the following types of requests/orders, the application date (and time) is the start of
the next business day:
1. LSRs and ASRs received after 3:00PM MT for Designed Services and Local
Number Portability (except non-designed, flow-through LNP).
2. Retail orders received after 3:00 PM local time for Designed Services.3. LSRs received after 7:00PM MT for Resale Residence, Unbundled Loops, and non-
designed, flow-through LNP.
4. Retail orders for comparable non-designed services cannot be received after closing
time, so the cutoff time is essentially the business office closing time.. For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or
on holidays, and do not flow through, the application date (and time) is the next, non-
weekend business day.
Bill Date - The date shown at the top of the bill, representing the date on which
CenturyLink QC begins to close the bil!.
Blocking - Condition on a telecommunications network where, due to a maintenance
problem or an traffic volumes exceeding trunking capacity in a part of the network, some or
all originating or terminating calls cannot reach their final destinations. Depending on the
condition and the part of the network affected, the network may make subsequent attempts
to complete the call or the call may be completely blocked. lf the call is completely
blocked, the calling party will have to re-initiate the call attempt.
Business Day - Workdays that CenturyLink QC is normally open for business. Business
Day - Monday through Friday, excluding weekends and CenturyLink QC published
Holidays including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving,
Christmas, and such additional holidays when implemented in all lnterconnection
Agreements. lndividual measurement definitions may modify (typically expanding) this
definition as described in the Notes section of the measurement definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared,
meaning the customer is "back in service".
Closed Trouble Report - A trouble report that has been closed out from a maintenance
center perspective, meaning the ticket is closed in the trouble reporting system following
repair of the trouble.
Common Transport - Trunk groups between tandem and end office switches that are
shared by more than one carrier, often including the traffic of both the ILEC and several
CLECS.
Completion - The time in the order process when the service has been provisioned and
service is available.
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that
the requested service order activity is complete.
Goordinated Customer Conversion - Orders that have a due date negotiated between
the ILEC, the CLEC, and the customer so that work activities can be performed on a
coordinated basis under the direction of the receiving carrier.
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 44
DEFINITIONS OF TERMS (continued)
Customer Requested Due Date - A specific due date requested by the customer which is
either shorter or longer than the standard interval or the interva! offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service
opens when notified that a customer has a problem with their service. Once resolved, the
disposition of the trouble is changed to closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single
customer, carrier or pair of carriers used to exchange switched or special, local exchange,
or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or
time.
Directory Listings - Subscriber information used for DA and/or telephone directory
publishing, including name and telephone number, and optionally, the customer's address.
DS-l - Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOC) the ILEC sends the
CLEC identifying the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly
connected and offered.
Final Trunk Groups - lnterconnection and interoffice trunk groups that do not overflow
traffic to other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC
that it has received the CLECs service request, created a service order, and assigned it a
due date.
Flow-Through -The term used to describe whether a LSR electronically is passed from
the OSS interface system to the ILEC legacy system to automatically create a service
order. LSRs that do not flow through require manual intervention for the service order to
be created in the ILEC legacy system.
lnterval Zone llZone 2 - lnterval Zone 1 areas are wire centers for which CenturyLink QC
specifies shorter standard service intervals than for lnterval Zone 2 areas.
lnstallation - The activity performed to activate a service.
lnstallation Troubles - A trouble, which is identified after service order activity and
installation, has completed on a customer's line. lt is likely attributable to the service
activity (within a defined time period).
lnterconnection Trunks - A network facility that is used to interconnect two switches
generally of different local exchange carriers
lnward Activity - Refers to all orders for new or additional lines/circuits. For change order
types, additional Iines/circuits consist of al! C orders with "l" and "T" action coded line/circuit
USOCs that represent new or additional lines/circuits, including conversions from retail to
CLEC and CLEC to CLEC.
Jeopardy - A condition experienced in the service provisioning process which results
potentially in the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy
has been identified.
Lack of Facilities - A shortage of cable facilities identified after a due date has been
committed to a customer, including the CLEC. The facilities shortage may be identified
during the inventory assignment process or during the service installation process, and
typically triggers a jeopardy.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 45
DEFINITIONS OF TERMS (continued)
Local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area
that terminates to another LEC in a local calling area.
Local Number Portability (formerly defined under Permanent Number Portability and
also known as - Long Term Number Portability) - A network technology which allows
end user customers to retain their telephone number when moving their service between
local service providers. This technology does not employ remote call forwarding, but
actually allows the customer's telephone number to be moved and redefined in the network
of the new service provider. The activity to move the telephone number is called "porting."
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order
services or to request a change(s) be made to existing services.
MSA/Non-MSA - Metropolitan Statistical Area is a government defined geographic area
with a population of 50,000 or greater. Non-Metropolitan Statistical Area is a government
defined geographic area with population of less than 50,000. CenturyLink QC depicts
MSA Non-MSA based on NPA NXX. Where a wire center is predominantly within an MSA,
all lines are counted within the MSA.
Mechanized Bill - A bill that is delivered via electronic transmission.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog
residentia! and business services. Can include feature capabilities (e.9., CLASS features).
Projects - Service requests that exceed the line size and/or leve! of complexity which
would allow for the use of standard ordering and provisioning processes. Generally, due
dates for projects are negotiated, coordination of service installations/changes is required
and automated provisioning may not be practical.
Query Types - Pre-ordering information that is available to a CLEC that is categorized
according to standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in the installation of a collocation
arrangement when all "operational" work has been completed. Operational work consists
of the following as applicable to the particular type of collocation:. Cage enclosure complete;o DC power is active (including fuses available, BDFB [Battery Distribution Fuse Board] in
place, and cables between the CLEC and power terminated);o Primary AC outlet in place;
o Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between
the Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel
serving the CLEC). The following items complete, subject to the CLEC having made required payments to
CenturyLink QC (e.9., final payment): (lf the required CLEC payments have not been
made, the following items are not required for RFS):o Key turnover made available to CLEC.o APOT/CFA complete, as defined/required in CLEC's interconnection agreement, ando Basic telephone service and other services and facilities complete, if ordered by
CLEC in time to be provided on the scheduled RFS date (per CenturyLink QC's
published standard installation intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order
(typically determined by regulatory rulings, contract terms, or negotiations with CLEC) to
indicate when collocation installation is scheduled to be ready for service, as defined
above.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - July 1,2013
Page 46
DEFINITIONS OF TERMS (continued)
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it
does not meet certain criteria. There are two types of rejects: (1) syntax, which occur if
required fields are not included in the LSR; and (2) content, which occur if invalid data is
provided in a field. A rejected service request must be corrected and re-submitted before
provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same
telephone number/circuit lD and at the same premises address within 30 days. The
original report can be any category, including excluded reports, and can carry any
disposition code.
Service Group Type - The designation used to identify a category of similar services,
e.9., UNE loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC
work groups in response to a complete, valid local service request.
Service Order Type - The designation used to identify the major Wpes of provisioning
activities associated with a local service request.
Standard lnterval - The interva! that the ILEC publishes as a guideline for establishing
due dates for provisioning a service request. Typically, due dates will not be assigned with
intervals shorter than the standard. These intervals are specified by service type and type
of service modification requested. ILECs publish these standard intervals in documents
used by their own service representatives as well as ordering instructions provided to
CLECs in the CenturyLink QC Standard lnterva! Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported
trouble prior to the date and time the initial report has a status of "closed."
Tandem Switch - Switch used to connect and switch trunk circuits between and among
Central Office switches.
Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on a
customer's service to the time service is fully restored to the customer.
Unbundled Loop - The Unbundled Loop is a transmission path between a CenturyLink
QC Centra! Office Distribution Frame, or equivalent, and the Loop Demarcation Point at an
end user premises. Loop Demarcation Point is defined as the point where CenturyLink QC
owned or controlled facilities cease, and CLEC, end user, owner or landlord ownership of
facilities begins.
CenturyLink QC lnterconnection Agreement (lCA) Amended Exhibit B V.10.0 - JuVy 1,20'13
Page 47
GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ADSL Asymmetric Diqital Subscriber Line
ASR Service Request (processed via Exact svstem)
BRI Basic Rate lnterface (tvoe of ISDN service)
CKT Circuit
CLEC Comoetitive Local Exchanoe Carrier
co CentralOffice
CPE Customer Premises Equipment
CSR Customer Service Record
DB Database
DS1 DioitalService 1
EELS Enhanced Extended Loops
EXACT Exchanqe Access. Control. & Trackino
FOC Firm Order Confirmation
GUI Graphical User lnterface
HDSL Hioh-Bit-Rate Dioital Subscriber Line
H]CAP Hiqh Capacitv Dioital Service
tEc nterexchanqe Carrier
ILEC ncumbent Local Exchanqe Carrier
INP nterim Number Portabilitv
roF lnteroffice Facilities (refers to trunk facilities located
between CenturvLink QC central offices)
ISDN lnteqrated Services Dioital Network
IMA lnterconnect Mediated Access
LIDB Line ldentification Database
LIS Local lnterconnection Service Trunks
LNP Lonq Term Number Portabilitv
LSR LocalService Reouest
N,T,C Service Order Types - N (new), T (to or transfer), C
(chanoe)
oos Out of service (fuoe of trouble condition)
OSS Operations Support Systems
PON Purchase Order Number
POTS Plain Old Telephone Service
RFS Ready for Service (refers to collocation installations)
SOP A service order processor
TN Telephone Number
UNE Unbundled Network Element
XDSL (X) Digital Subscriber Line. (The "X" prefix refers to
DSL generically. An "X" replaced by an "A" refers to
Asymmetric DSL, and by an "H" refers to High-bit-rate
DSL.)
CenturyLink QC ICA Amended Exhibit B, Ver. 10.0 - July 1 ,2013 Page 48
Attachmmt 3
9 pages
Cer*uryLirk QC's Petition
to Replace Performance
Assurance Plan
CenturyLink's Redesigned Performance Assurance Plan (PAP)
On fune L2,20L3,the Colorado Public Utilities Commission (CPUC) approved a settlement agreement
that was reached with Staff of the CPUC and participating CLECsl (together, "Settling Parties") for the purpose of
redesigning CenturyLink's PAP. As an integral part of the settlement, par[icipating CLECs and CenturyLink
agreed that this redesigned PAP should be proposed for adoption in the 13 other CenturyLink QC RBOC states.
Given that the redesigned PAP was built on the document structure of the Colorado PAP, most of which
is different from that of other states' PAPs, a redlined version of the other states' PAPs would not meaningfully
communicate the changes represented by the redesigned PAP. Accordingly, the following describes the changes
to the PAP (Exhibit K to interconnection agreements or ICAs) and the Performance Indicator Definitions (PIDs,
Exhibit B to ICAs).
Descriptions of Changes
Payment Structure - The Redesigned PAP...
o Institutes a three-tiered, severiSt-level payment structure to replace the current month-
by-month definitions of non-conformance and payment triggers [section 6.0]:
o Level 3 Non-Conformance ffor the most significant deviations from the standard): Triggers a
payment in each month for which this level of non-conforrnance occurs
o Level2 Non-Conformance [for moderately-significant deviations from the standard): Triggers
a payment in any month for which there is not a Level 3 non-conformance, and the standard
has been missed for two consecutive months, each to the extent defined for Level 2
o Level 1 Non-Conformance (for least-significant deviations from the standard): Triggers a
payment in any month for which a Level 2 or 3 non-conformance does not exist, and the
standard has been missed for three ormore consecutive months at any level
o These levels are defined according to Table 2 in section 6.3, as follows:
TABLE2
PARITYSTANDARDS
Performance Leve!Non-Conformance Level
0<lDpl <0.5 Level 1
0.5 <= lDpl < 2 Level 2
lDpl >= 2 Level 3
BENCHMARKS as PROPORTIONS
Performance Level Non-Gonformance Level
0<De<5 Level 1
5<=De<15 Level 2
Ds >- 15 Level 3
BENCHMARKS AS MEANS oTAVERAGES
Performance Level Non-Gonformance Leve!
0<De<25 Level 1
25<-Ds<50 Level2
De >= 50 Level 3
o The differenc€s, Dp ffor parity standards) and Dn (for benchmark standards) are defined in
section 6.3.1 and are conceptually a representation of the numerical difference between the
1 Comcast Phone ofColorado, LLC ("Comcast"), MegaPath Corporation fka DIECA Communications, Inc. dba Covad
Communications Company ("MegaPath"), tw telecom of Colorado llc ("tw telecom"J, and Eschelon Telecom of Colorado, Inc.,
dba Integra Telecom ("lntegra").
CenturyLink's Redesigned PAP - Change Descriptions (continued)PageZ
performance level and the established standard, expressed in terms of the number of standard
deviations (for parity) or the number of benchmark increments [for benchmarks)
o In Colorado and Minnesota only, this three-level payment structure also replaces section 6.0
Table 2 variance factors and the associated six-month averaging of retail comparative results
o In connection with the new severity levels, replaces current payment increment amounts
with three levels of amounts [as set forth in Table 3 in section 7.3), as follows:
TABLE 3: BASE PER OCCURRENCE PAYMENT INCREMENTS
Non-Conformance
Level
Per-Occurrence Payment Increments
Colorado & Minnesota Other States
Level 1 $225.O0 $150.00
Level 2 $337.50 $225.00
Level 3 $450.00 $300.00
o As shown in the table, these start on the foundation of the highest base payment increments
defined in the current PAPs ($225 in CO and MN [Tier 1A], and $150 for other states [Tier 1
High]) for Level 1 and then increase the payment increment to 1.5 times the base payment
increment for Level 2 and to 2 times the base payment increment for Level 3
o In Washington, the new severity levels and their escalated base payment increments also
replace the escalated payment increments for DS1-capable loops and EEL-DS1s fEnhanced
Extended Loops-DS1 level) currently in the Washington PAP
Revises payment escalations for consecutive months of non-conformance so that they also
apply to the two new levels2 of severity [section 8.0, per Table 4 in section 8.2.L]
TABLE 4: PER.OCCURRENCE PAYMENTS TO CLEC..WITH ESCALATION
Per Occurrence Consecutive Months of Non Conforming Performance at Any Level
Measurement
Group Month 1 Month 2 Month 3 Month 4 Each following month
after Month 4 add
Colorado and Minnesota
Level 1 $225.00 $250.00 $500.00 $600.00 $100.00
Level2 $337.50 $362.50 $612.s0 $712.50 $100.00
Level 3 $450.00 $475.00 $725.00 $825.00 $100.00
Ot'her States
Level 1 $150.00 $175.00 $350.00 $450.00 $100.00
Level2 $225.00 $250.00 $500.00 $600.00 $100.00
Level 3 $300.00 $325.00 $650.00 $750.00 $100.00
o The number of consecutive, non-conforming months determines the table column that applies
o The current month's non-conformance level determines the table row that applies
o Escalations will be capped at month 12 [section 8.2]
o Specifies that all payments are to be made to individual CLECs affected by non-conforming
performance levels and thus removes the concept of separate "tiers" of payments (i.e., Tier
1 and Tier 2J [in section 2.7 and throughout the document where tiers are currently mentioned]
2 The other, currently existing level (Level 1) consisting ofthe current base payment increments.
CenturyLink's Redesigned PAP - Change Descriptions (continued)Page 3
o ldentifies 9 payment-eligible and 18 Diagnostic (i.e., non-payment-eligibleJ PIDs, and also
L0 payment-eligible products [section 3.0], as described below under PID changes
o Thus removing 25 PIDs entirely, and
o Eliminatingthe"reinstatement/removal"process
o Removes the annual Minimum Payments and LowVolume, Developing Markets provisions
o Standardizes the statistical methods and parameters across all states in which
CenturyLink QC has PAPs, based on the original Colorado PAP [sections 4.0 and 5.0]
o With a few exceptions, this represents no change to the way in which statistical
methods function in the PAPs
o Those exceptions that do constitute differences with other states' PAPs are:
. Arizona Only: Replaces the table of statistical critical values with the critical values used in
all other states [section 5.0, Table 1: Critical Z-Value]
. Colorado and Minnesota Only: Replaces section 6.0, along with its Table 2 variance factors
and six-month averaging of retail comparative results, with the three-tiered severity level
payment structure (as also mentioned above in the description of the three-tiered severity-
level payment structure)
. All States Except Colorado: For submeasurements that report for Zones L and2, adds to the
section 4.0 statistical methodolory the procedure of combining volumes from both zones
for purposes ofstatistical testing (Note: Colorado currently alreody has this)
o In addition, while not constituting a difference with any state's current PAP, this
standardization also clarifies existing and continuing procedures for submeasurements that
have data points of 30 or fewer, describing the types of permutation testing that apply [section
4.5], namely:
. For submeasurements reported as intervals, a standard type of permutation test applies, as
defined and described in the PAP
. For submeasurements reported as percentages, another type of permutation test that is
called the "exact proportions test" applies, which is also described in the PAP
For Colorado, Iowa, and Wyoming only, revises provisions governing the Special Funds
(which were originally created from the former Tier 2 payments [and, in Wyoming, from a
portion of former Tier 1 paymentsl, in recognition of the elimination of payment tiers from
the PAP) to address the disposition of amounts remaining in the fund accountsJ [section
9.0f (Note: no other stateshave specialfunds)
Sets the annual payment caps at levels specified for each state [section 10.1]
For all states except Colorado: Modifies the timing required for making payments [section
11.1.1] and payment reporting [section 11.3.1] for DS1-Capable Loops and EELs-DS1 in
order to accommodate a provision calling for Centurylink to pay the larger of the MR-8
Trouble Rate amount and the sum of the OP-5 New Service Installation Quality and MR-7
Repair Repeat Reports amounts (the latter two of which are reported one month later than
other performance results, since they cover current and next-month data] (Note: these
provisions are already in place in Colorado)
For Colorado, Minnesota, Washington, and Nebraska, changes the form of PAP payments to
credits on CLEC bills, whereas these states currently call for payments by cheek (Note: other
states already call for payments via bill credi*) [section 11.2]
Sets the interest rate applicable to late payments and underpayments at the U.S. Treasury
rate in place at the beginning of the current calendar year, unless the Commission has
established a different, up-to-date rate for customer deposits, in which case that rate will
be used [section 11.4 specifies which states are considered in the latter category]
a
a
CenturyLinKs Redesigned PAP - Change Descriptions [continued)Page 4
o Refines the dispute resolution process [section 16.0] and change provisions [section L7.2]to
be more consistent across all states, including reducing unnecessary burdens on state
commissions by continuing to require attempts to settle and allowing uncontested
changes to be adopted in a streamlined fashion
Effective Date for Changes
The Settling Parties propose that the effective date for all changes in all states should be
fanuary I,20L4 (except in Colorado, where all but the three-tiered severity-level payment
structure will take effect on July 1,, 2013, with the remainder on January 1, 201-4)
PIDs - Categories and Descriptions of Changes
A. PIDs that will be PAYMENT ELIGIBLE - 9 PIDs remain payment eligible in the
redesigned PAP: 3
o PO-S FOCs on Timeo OP-3 Install Commitments
o OP-4 Install Interval
B. PIDs that will be DIAGNOSTIC - 18 PIDs will be retained.for reporting only (i.e., not
payment eligible): 3
o GA-L Gateway Availability-LsR o PO-3 Reject Interval6
o GA-3 Gateway Availability-Repair o PO-9 Jeopardy Notices6
o GA-4 Gateway Availability-AsR o OP-15 Delay Intervals
o GA-7 Timely Outage Restoral o MR-11 LNP Troubles
o PO-1 Pre-Ord./Ord. Response6 o MR-9 Repair Appt Met
o PO-ZFlowThroughs,6 o Bl-2 InvoiceTimes6
C. PRODUCTS thatwill be REPORTABLE - ll products will continue to be reported and
10 will be payment eligible if the related sub-measurement is not Diagnostic:7
o OP-S New Svc Install Quality a o MR-6 Mean Time to Restoreo OP-8 LNP Timeliness o MR-7 Repair Repeat Report Rateo MR-5 Troubles Cleared Timely o MR-8 Trouble Rate
o BI-3 Billing Accuracy6
o BI-4 Billing Completeness6
o DB-1b Database Time-LIDBo DB-1c Database Time-Listings
o NI-1 Trunk Blocking
o CP-Z Collocations Completed
o EEL-DS1o LIS Trunks
o 2-Wire Non-Loaded Loops
o Analogloops
o DS1-Capable Loopso Sub-Loops
o xDSL-l Capable Loops
o ADSL-CompatibleLoops
o LNP
o Resale Residence
o Resale Business (MR-5 only,
Diagnostic)
D. SYSTEM-AGNOSTIC LANGUAGE CHANGES - wtake PID language invulnerable to replacements
of systems being measured by PIDs, to the extentpossible:
a. Permits future system replacements, if any, to be measured in the PIDs without triggering PID changesb. As also noted in footnote 3 below, this permits combining GA-1 with GA-8, and GA-3 with GA-6, which
originally differed only by system names
3 The following PIDs will be discontinued completely: GA-6 (GatewayAvailability-GUl Repair) and GA-8 (Gateway
Availability-lMA XML) (via combining the reporting of GA-6 into GA-3 and GA-B into GA-1), PO-4 (LSRS Rejected), PO-6 (Work
Completion Notice Timeliness), PO-7 (Billing Completion Notice Timeliness), PO-8 (Jeopardy Notice Interval), PO-15 (Due
Date Changes), PO-15 fRelease Notice Time), PO-19 (SATE Accurary), PO-20 (Svc Order Accuracy), OP-z (Call Center Answer
Time-Provisioning), MR-2 (Call CenterAnswer Time-Repair), OP-SB/T/R (New Service Quality)l OP-6 (Delayed Days), OP-7
(Hot Cut Interval), OP-13 (Coordinated Cuts Timeliness), OP-17 ILNP Disconnect Timeliness), MR-3 (OOS Cleared < 24
hours), MR-4 (Troubles Cleared < 48 hours), MR-10 (Customer-caused Troubles), BI-1 (Usage Timeliness), DB-1A (Time to
Update Databases-E917),DB-Z (Database Accuracy), DA-1 (Directory AssL Answer Time), OS-1 (Operator Answer Time), NP-
1 INXXActivation), CP-1 (Collocation Interval), CP-3 (Collocation Feasibility Study IntervalJ, and CP-4 (Collocation Feasibility
Study Commitments MetJ.
a The continuing OP-5 PID will be renamed from the current, "New Service Quality," to become, "New Service Installation
Quality," which is currently the OP-sA title. Thus, the new OP-5 is the same as the current OP-SA.
s PO-2 was already Diagnostic via "reinstatement/removal" provisions (which provisions the redesigned PAP removes).
6 In New Mexico, all Pre-Order ("PO-n") metrics, Bl-2,81-3, and BI-4 are already Diagnostic.
7 The following products will cease being reported: Resale products (except Res and Bus as Iisted above), UNE-P (all types),
Line Splitting, Loop Splitting Line Sharing, Unbundled Dedicated Interoffice Transport (UDIT), 4-wire Non-loaded Loops,
ISDN-capable Loops, DS3 and higher Loops, Dark Fiber, Loops with Conditioning E9ll/917 Trunks, Enhanced Extended
Loops (EELs, at DSO and DS3 levels, with DS1 remaining reportable and, as applicable, payment eligible).
CenturyLink's Redesigned PAP - Change Descriptions (continued)Page 5
E. STANDARDS and PID PROVISIONS - Modifies/Updates specified standards and
provisions
a. Updates the volume threshold for LNP in PO-S (FOC Timeliness) to reflect current standard intervalsb. Adjusts benchmark standards affected by making Sub-Loops payment eligible
F. MODIFY MR-s - Changes title of MR-S ("All Troubles Cleared in 4 Hours"J to "Troubles Cleared in
Specified Intervals."
a. This makes possible the negotiated additions of products to MR-5, which were previously measured in
MR-3 (which is proposed to be eliminated in favor of having MR-S and MR-6 remain)b. Thus, the products being added to MR-5 from MR-3 will continue to have MR-3-like visibility through
MR-5 on a Diagnostic basis, with the digital loop types being measured against 4 hours, rather than24
hours as in the current MR-3
to Continu PIDs as Above
Performance Indicator Definitions and Changes
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the name to "GA-1 - Gateway Availabilitv - LSR"
and gateway-specific words with generic terms
Modifies the disaggregation names and descriptions of GA-1A and GA-1D to instead allow the
sub-measures to be named in reported results according to the gateway or associated system,
such as "GA-l-lMA-GUl" and "GA-1-S|A," respectively, which thus can change if such systems
lntegrates the former GA-8 Gateway Availability - IMA-XML measure into GA-1 and reports it
as GA-1-XML, which thus can change if such system is replaced in the future (GA-8 currently
exists only in Arizono, Colorodo, ldoho, Montono, Utoh, ond Woshington, ond so other stotes
do not hqve a GA-8 the new GA-I-XML)
Adds "Availability" language stating, "Prior to turn-up of new systems that replace those
addressed in this measurement, parties will work together to establish a time frame for
and review of the new measure."
the standards to
the name to "GA-3 - Gateway Avail
- and words with generic terms
. lntegrates reporting for GA-6 Gateway Availability - GUI - Repair into GA-3 and calls for it to
be reported it as GA-3-Repair GUl, which can
Correspondingly modifies the disaggregation name of GA-3 to report the current GA-3 as a
sub-measure that reflects the system for which availability is being measured, such as "GA-3-
EB-TA," which can is replaced in the future
Adds "Availability" language stating, "Prior to turn-up of new systems that replace those
addressed in this measurement, parties will work together to establish a time frame for
reporting and review of the new measure."
the standards to
the name to "GA-4 -Availability - ASR"
and words with generic terms
. Reports results in a manner that reflects availability for systems being measured, such as "GA-
CenturyLink's Redesigned PAP - Change Descriptions (continued)Page 6
Performance Indicator Definitions and Changes
Chonse Cateqories
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4 - EXACT," which can change if the system for processing ASRs is replaced in the future
a Adds "Availability" language stating, "Prior to turn-up of new systems that replace those
addressed in this measurement, parties will work together to establish a time frame for
reoortins and review of the new measure."
x
o Chanses the standards to Diasnostic x
6A-7 - Timely Resolution following Software Releases
a Replaces system- and gateway-specific words with generic terms (ln lowo, Minnesoto,
Nebrosko, New Mexico, North Dakoto, Oregon, South Dakota, ond Wyoming, this includes the
reolocement of the EDI qotewov with XML, os previously had been done in the other stotes)
X
o Changes the standards to Diagnostic x
PO-l - Pre-Order/Order Response Times
a For Arizona, Colorado, ldaho, Montana, Utah, and Washington, changes the sub-measure
names from PO-1A to PO-l-lMA GUI and from PO-1X to PO-I-XML to reflect the systems being
measured, which can change if the systems are replaced (in other states, PO-I-XML replaces
the previous measurement of the EDI gatewav)
x
o Chanses the standards to Diaenostic x
PO-2 - Electronic Flow-through
o Replaces the system-specific reference to "Service Order Processor," which refers to a system
bearing that name, with the lower-case, generic term, "service order processor."x
o For lowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, and
Wyoming, the system-agnostic changes also reflect the replacement of the EDI gateway with
the XML gateway and combining the reporting for both IMA-GUl and XML into one PO-2
measurement result (which previously had been completed in other states)
x
o Reported results will include only Residence Resale, Unbundled Loops (with or without LNP),
and LNP, consistent with the proposed product list x
o Chanses the standards to Diasnostic x
o Eliminates Note 2 that addresses Line Sharing that no longer will be reported x
PO-3 - I-SR Reiection Notice lnterval
a For lowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, and
Wyoming, the system-agnostic changes reflect the replacement of the EDI gateway with the
XML gateway and combining the reporting of both IMA-GUl and XML into one PO-3X
measurement result for local service requests (LSRs) received electronically and rejected
manually (which previously had been completed in other states)
x
o Eliminates an outdated, system-specific parenthetical phrase in the Exclusion section and, in
M, CO,lD, MT, UT, and WA, removes an outdated Availability exception addressing PO-3X x
o Chanses the standards to Diaenostic x
PO-5 - Firm Order Confirmations (FOCs) On Time
a Replaces gateway-specific words with generic terms (and in lowa, Minnesoto, Nebrdsko, New
Mexico, North Dakoto, Oregon, South Dokoto, ond Wyoming, this includes the replocement of
the EDI qotewoy with XML which previously had been completed in the other stotes)
X
r Eliminates UNE-P from product categories under Disaggregation Reporting x
o Eliminates an outdated, system-specific parenthetical phrase in the Exclusion section and, in x
CenturyLink's Redesigned PAP - Change Descriptions (continuedJ PageT
Performance Indicator Definitions and Changes
Change Cqtegories
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M, CO,lD, MT, UT, and WA, removes an outdated Availability exception
o Revises product groupings to include only those proposed to continue in PlDs x
. Updates the volume range for LNP within the 24-hour FOC interval category from 7-24 to 1-50 x
,O-9 - TimelV Jeooardv Notices
o Measures in PO-9A (Non-Designed Services) and PO-9B (Unbundled Loops) only those
products proposed to continue in PlDs x
o Eliminates reporting for PO-9D, UNE-P (POTS), consistent with the proposed product list x
o Changes the standards to Diagnostic and continues to report retail comparative results x
OP-3 lnstallation Commitments Met
o Revises the oroduct list to include onlv those proposed to continue in PlDs x
o Aoplies a 90% standard for Sub-Loop Unbundline across all states x
OP-4 lnstallation lnterval
o Revises the product list to include only those proposed to continue in PlDs x
o Applies a 6-Day standard for Sub-Loop Unbundling across all states fNote.' this stondard
currently qpplies only in Colorodo, but on o Diognostic bosis).x
a Applies a 5.5-Day standard for Unbundled DS1-Capable Loops across all states (Note: fhis
standord olreody opplies in Arizona, Colorado, Minnesoto, New Mexico, South Dokoto, lJtah,
ond Washinaton)
x
0P-5 - New Service Qualitvo Chanses name to "OP-S-New Service lnstallation Quality," which is currentlv the title of OP-5A x
o Eliminates sub-measures OP-58 (New Service Provisioning Quality), OP-5T (New Service
lnstallation Quality Total), and OP-5R (New Service Quality Multiple Report Rate) and related
references
x
o Changed system-specific exclusion language into an "e.g." phrase, preceded by a generic,
conceptual description of what is to be excluded and removes language rendered unnecessary
bv the above elimination of sub-measures
x
o Revises the product list to include only those proposed to continue in PlDs x
r Chanses Sub-Loop standard from Diagnostic to Parity with Retail DS1 Private Line Xo Removes svstem-soecific words, where remaining seneric terms are sufficient x
OP-8 - Number Portabilitv Timeliness
o Eliminates a parenthetical phrase in the Exclusion section dealing with products no longer in
the PlDs x
OP-15 - lnterval for Pendins Orders Delaved Past Due Date
a Maintains Diagnostic standard and continues to report retail comparative results for OP-15A,
while also adding retail information for OP-15B (for the purpose of counting the number of
pending orders that were delayed for CenturyLink QC facility reasons, out of the total pending
orders counted in the numerator of OP-15A)
x
. Revises the product list to include only those proposed to continue in PlDs x
o Adds xDSL-l Capable Loop as a Diagnostic product without retail comparative reported xo Removes references in the Notes section that no longer relate to oroducts in the PID X
CenturyLink's Redesigned PAP - Change Descriptions (continued)Page 8
Performance Indicator Definitions and Changes
Change Cotegories
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MR-5 - All Troubles Cleared within 4 Hours
r Changes name to "MR-5 - Troubles Cleared within Specified lntervals" in order to
accommodate negotiated additions of some Diagnostic products with different intervals x x
o Changes system-specific exclusion language into an "e.g." phrase, preceded by a generic,
conceptual description of what is to be excluded and removes system-specific terms x x
e Adds the MR-5X disaggregation for reporting Resale Business Single Line and Sub-Loops x x
o Revises the product list to include only those proposed to continue in PlDs x x
o Adds the phrase, "All Troubles Cleared within 4 hours," after the "Zone Type Disaggregation"
title in the Product Reoortins catesory x x
o Adds three products to "Zone-Type Disaggregation-All Troubles Cleared within 4 Hours":
Unbundled 2-Wire Non-loaded Loops, Unbundled xDSL-l Capable Loops, and Unbundled ADSL
Compatible Loops on a Diagnostic basis (as these products were previously measured in MR-3
asainst a 24-hour interval)
x x x
a Adds a new Product Reporting category of "Non-disaggregated Reporting - Out of Service
Cleared within 24-hours," to accommodate adding Resale Business Single Line Service and
Sub-Loops to this PID on a Diagnostic basis (including the reporting of retail comparatives for
Resale Business (i.e., Business Single Line) and for Sub-Loops (i.e., RES & BUS POTS)), in light of
the removal of the MR-3 (Out of Service Cleared within 24 hours)
x x x
MR-6 - Mean Time to Restore
a Changes system-specific exclusion language into an "e.g." phrase, preceded by a generic,
conceptual description of what is to be excluded and removes system-specific references
where no longer necessary
x
o Revises the product list to include only those proposed to continue in PlDs x
a Changes retail comparative for Sub-Loops to be parity with RES & BUS POTS and adds a Note 1
that provides for changing the retail comparative to Retail DS1 Private Line, if the standard
repair interval changes to 4 hours for Sub-Loops
x x
o Removes the current Note 1 that is outdated x
MIR-7 - Reoair ReDeat Reoort Rate
o Changes system-specific exclusion language into an "e.g." phrase, preceded by a generic,
conceotual description of what is to be excluded x
e Revises the product list to include only those proposed to continue in PlDs x
r Changes retail comparative for 5ub-Loops to Retail DS1 Private Line (Currently, this is
Dioqnostic in all stotes except Colorodo, which applies retoil ISDN-BR| qs the poriU stondord)x
o Deletes outdated AvailabiliW and Notes statements x
[/lR-8 -Trouble Rate
o Changes system-specific exclusion language into an "e.g." phrase, preceded by a generic,
conceotual descriotion of what is to be excluded x
o Revises the product list to include only those proposed to continue in PlDs x
o Changes retail comparative for Sub-Loops to Retail DS1 Private Line (Currently, this is
Dioqnostic in oll stotes except Colorqdo, which opplies retoil ISDN-BRI os the pority standord)x
o Retains the 3-tier standard for Unbundled DS1-Capable Loops and EEL-DS1s in Colorado only
(per Note 1), while retaining Retail DS1 Private Line as the parity standard in other states x
CenturyLink's Redesigned PAP - Change Descriptions (continued)Page9
Performance Indicator Definitions and Changes
Chonge Categories
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MR-9 - Reoair Aooointments Met
o Changes system-specific exclusion language into an "e.g." phrase, preceded by a generic,
conceptual description of what is to be excluded x
o Revises the product list to include only those proposed to continue in PlDs x
r Changes the standards to Diagnostic and retains reporting of retail comparative results x
MR-11 - LNP Trouble Reports Cleared within Specified Timeframes
o Removes reference to "business," consistent with proposed product list X
o Changes the standards to Diagnostic x
Bl-2 - lnvoices Delivered within 10 Days
o Revises the oroducts listed to include onlv those proposed to continue in PlDs x
o Changes the standards to "Diagnostic (Parity by Design)"x
BF3 - Billins Accuracv - Adiustments for Errors
o Revises the products listed to include only those proposed to continue in PlDs x
r Chanses the standards to Diagnostic x
Bl-4 - Billine Comoletenesso Revises the oroducts listed to include only those proposed to continue in PlDs x
o Changes the standards to Diagnostic but continues to provide retail comparative results for Bl-
4A x
DB-l - Time to Uodate Databases
o Replaces svstem-specific words, where applicable, with generic terms x
o Revises the oroducts referenced to include only those proposed to continue in PlDs X
o Changes the standards to Diasnostic x
Nl-1 - Trunk Blocking
o Changes the standards to Diagnostic but also continues to report retail comparative results for
Nl-1A and Nl-1B x
o Adds "or equivalent" concept to references made to "TGSRs"x
o Deletes outdated Note 5 and other outdated note language x
CP-2 - Collocations Completed within Scheduled lntervals
o Chanses the standards to Diagnostic x