20230308Formal Complaint.pdf

Formal Complaint filed with the Idaho Public Utility Commission regarding Fredric Quinto, telephone
customer v. Ziply Fiber Northwest LLC. , telephone provider.
Citation of Proper Authority-
Dear Idaho PUC,
I, Fredric Quinto on this date, March 8, 2023 would like to file a FORMAL COMPLAINT against Ziply Fiber
Northwest LLC following a concerted and continuing effort to NOT PERMANENTLY repair my phone
service. I continue to have static on my phone and experience regular outages on my phone service
which is my only means of emergency or outside contact. I have included my recent INFORMAL
COMPLAINTS (One informal complaint and an amended informal complain) that have not been
addressed to this point.
Ziply Fiber has violated IDAPA Rule 500 section 01, subsection a. and have refused to repair my “Broken,
damaged or deteriorated equipment” and have NOT “promptly repaired or replaced” my telephone
service line. Their TEMPORARY repairs have been ongoing for three years now resulting in a
TEMPORARY service ran above ground on a fence that constantly fails when I have wet weather or
heavy snow thus cutting me off from emergency services.
The relief desired is for the Idaho PUC to hold Ziply Fiber Northwest LLC accountable to their tariffs and
PERMANETLY install a new service line so I do not have to keep experiencing poor service and
emergency outages that take several days to fix every time.
Exhibit #1- Informal Complaint on 10/31/22 (attached)
Exhibit #2- Record Document, Resolution Finding 11/31/22 (attached)
Exhibit #3- Complainant’s Request to amend IPUC Resolution Record Document (attached)
This formal complaint is based on an Informal Complaint filed 10/31/2022 culminating in a Resolution
Finding Record dated 11/31/2022. The substance of my initial Complaint was that my telephone
provider Ziply Fiber LLC. has REFUSED to provide permanent telephone service to my residence despite
numerous repairs calls spanning a 3 year time frame.
An examination concerning the issue was conducted by IPUC investigator Chris Hecht through Email
interviews with Ziply Fiber designated agents resulting in a “No Actionable Item Determination”. It is
the opinion of Chris Hecht that the INDEFINITE TEMPORARY SERVICE I AM RECEIVING IS ACCEPTABLE.
Since the “No Actionable Item Determination” on 11/31/2022 my phone service failed 3 more times.
The last time was 2/23/2023 to 2/27/2023. I’m going into my 85th year of life and not in the best of
health. For 4 days I was out of touch with the world and not able to make an emergency health call.
RECEIVED
2023 March, 8 6:42PM
IDAHO PUBLIC
UTILITIES COMMISSION
CASE NO. VZN-T-23-01
Ziply could’ve given me the usual “Temporary Service” the very next day but they said they didn’t work
on weekends.
The company (Ziply) told my friend who relayed that to me on Monday 2/27/2023, after my temporary
service was once again restored. I was lucky to get the attention of one of my neighbors to call my
friend to order a repair when it stopped working.
The questions to Ziply in the initial interview by Chris Hecht were well done but the answers were
obviously contradictory in context. Either Chris Hecht is incredibly naive or he just wanted to brush me
off.
Their Interview- The questions on page 5 of the Record Document are precise and to the point. Now
look at the answers on page 6. Ziply admits that it is obligated to “construct, operate and maintain
repairs” to their equipment and that they have a 10 foot easement. At the top of page 7 Ziply admits
there is a TEMPORARY LINE at my residence. They go on to say that they cannot gain access to the
pedestal to exercise their 10 foot guaranteed easement right. This comment should have struck Chris
Hecht as absurd. Common since suggests that a utility company can dismantle an obstruction to
maintain their equipment at ANY time especially if it is in an emergency.
My exhibit letters prove there is a totally clear path to the problem pedestal right along the west side of
the chain link fence. The pedestal is actually located on the neighbors side between the 2 fences is his
property not my landlords property. Ziply can drive into that unobstructed area, dig a small trench
along the fence for the heavy duty underground cable to the main pedestal on the road. Interestingly
there are 2 posts about 6 feet on either side of the pedestal holding up the chain link fence. Ziply can in
5 minutes, with bolt cutters cut out that section and it would look like exactly what the fence contractor
would or should have done. This job can be completed in less than 1 day.
My friend in Fallon told me there is another construction method used by utility companies to install
services called directional boring where they can dig two bell holes and shoot a directional bore
between them to run a service without damaging any property between the two holes. He did say that
he was not convinced that Ziply Fiber or it’s contractors were competent enough to perform that
method without hitting a water, sewer or gas line given the past track record they have shown in
performing simple repairs.
Another lie Ziply told is that when the repairman came to my residence on 3/8/2022 he said he could
not gain access to my house “and the ticket was closed as no access”. As I explained in my Exhibit,
access to my house was never needed because the line into my house is on the outside of my house.
The no access remark by the repairman implied that the line to my house was not working on the day
3/8/2022. Three days later on 3/11/2022 the next repairman checked the line coming into my house
with my land lady standing there as a witness and found my line to be in perfect working order. Did God
himself fix my line in those 3 days?
I have been living in my house for over 45 years. My telephone line was installed 10/13/1977 and I have
never been late on my bill.
All I want is a permanent line to my residence which is very easy to install I feel the IPUC should and
could make that happen for a citizen. I believe that is their job.

Sincerely,
Fred Quinto