HomeMy WebLinkAboutZiply Fiber Pacific LLC dba Ziply Fiber Price List.pdfI.P.U.C. Price List Section I Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Schedule of Rates and Charges for Network Access Service together with Rules and Regulations applicable to Telecommunications Service provided by the Company within the State of Idaho
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section I Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 2
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
SECTION INDEX SECTION DESCRIPTION SHEET NO. I. INTRODUCTORY SHEETS AND DEFINITIONS
Title Page 1 Explanation of Symbols 4 Definitions 5 II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
A. Application of Regulations 1 B. Establishment and Furnishing of Services 1
1. General 1 2. Applications 1 3. Business Use 2
4. Residence Use 2 5. Provision of Telecommunication Service 2 6. Provision of Equipment 3
7. Installation in Hazardous Locations 3 8. Minimum Contract Period 3 C. Obligation of the Company 3
1. Furnishing of Service 3 2. Ownership of Facilities 4 3. Access to Customer Premises 4
4. Installation, Maintenance and Repair 4 5. Allowance for Service Interruptions 4 6. Telephone Numbers 4
D. Use of Service 5 1. General 5 2. Customer Responsibility 5
3. Customer Premises Inside Wire (CIPW) and Customer Provided
Equipment 6 4. Supersedure 7
5. Customer Complaints 7 6. General Liability Statement 7
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section I Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 3
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
SECTION INDEX (Continued) E. Customer Billing and Payments 9
1. General 9 2. Overtime Work or Work Performed Outside Regular Working Hours 9 3. Promotions 9 4. Notice of Service Changes and Rate Increases 10 5. Electronic Billing 10 6. Billing Errors and Adjustments 10 7. Billing Disputes 10 8. Reconnect Charge 11
9. Deferred Payment Arrangements 11 10. Contractual Service Arrangements 11 11. Returned Payment Charge 11
12. Late Payment Charge 11 F. Termination of Service 12 1. Termination by the Customer 12 2. Discontinuance, Termination or Refusal of Service by the Company 12 3. Disconnect for Non-Payment 13 4. Contract Termination 13
5. Medical Emergency 13 6. Prohibitions Against Disconnection 13 III. SERVICE AREAS IV. DIRECTORY INFO
V. SERVICE ORDER / LABOR CHARGES
A. General 1 B. Service Descriptions 1 1. Service Order Charge 1
2. Central Office Work Charge 1 3. Line Connection Charge 1 4. Premise Visit Charge 1
5. Reconnection for Non-Payment 1 6. Rearrangement/Repair 2 C. Conditions and Limitations 2
D. Rates 3 VI. SERVICE DESCRIPTIONS A. Service Descriptions 1 1. VoIP Services 1 2. Fiber Internet Services 2
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section I Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 4
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
EXPLANATION OF SYMBOLS Whenever tariff sheets are filed, changes will be identified by the following symbols: (C) To signify changed Listing, condition, rule or regulation (D) To signify discontinued material (I) To signify increase (M) schedule with no change in text, rate, condition, rule or regulation (N) To signify new material (R) To signify reduction (T) To signify change in text but no change in rate, condition, rule or regulation
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section I Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 5
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
DEFINITIONS
Access Line A circuit between a interface (SNI). Authorized User A person, firm, corporation or other entity who is authorized by the Customer to be connected to the service of the Customer under the terms and regulations of this Price List.
Business Service Business service is exchange service furnished to customers whose actual or obvious use of the service is for conducting a business, trade or profession, or whose use of the service is obviously not confined to domestic use.
Central Office
necessary equipment and operating arrangements for terminating and interconnecting customer lines and trunks.
Company Ziply Fiber Pacific, LLC
Continuous Property Property owned or leased and occupied by a customer, which is not separated by public highways or by property occupied by others. Contract
The agreement between a Customer and the Company under which service and facilities are furnished in accordance with the applicable provisions of the Price List and/or the terms and conditions of service.
Customer A person, firm, partnership, corporation, municipality, cooperative organization, governmental agency etc., who has applied for, been accepted, and is currently receiving service. A customer who voluntarily
disconnection will retain customer status.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section I Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 6
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
DEFINITIONS
Directory Listings Information in the telephone directory or information records of the Company whereby telephone users may ascertain the telephone number of a Listed customer telephone. Exchange
An exchange is a specified area established for the furnishing of communication service. It usually embraces a city, town, village, or unincorporated community and environs thereto and may consist of one or more central offices, together with the associated plant used in furnishing service within that area.
Premises A building, two (2) or more buildings, or part of a building, including associated grounds, located on continuous property and occupied by an individual customer. This could include all or part of a single residential or business building, multi-story building, or multiple-buildings on continuous property.
Price List The index, definitions, rates, charges, rules and regulations, conditions of service, concurrences, and maps adopted and filed by the Company and approved by the Public Utilities Commission of Idaho. Residence Service
A class of network access furnished to an individual at a residence or place of dwelling where the actual or obvious use of the service is primarily for domestic purposes.
Service Area The area in which the Company provides service as identified in Section III. of this Price List
Switched Access A method for reaching the Company through the local switched network whereby the End User uses standard business or residential local lines.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 1
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
The regulations set forth herein apply to the furnishing of intrastate end-user telecommunications service within the state of Idaho by Ziply Fiber Pacific, LLC, hereinafter referred to as the Company, subject to the jurisdiction of the Idaho Public Utilities Commission.
1. General
facilities furnished by the Company, or in part by other companies. Failure to observe these terms and conditions could result in discontinuance of service.
voice related services. Prices and service offerings can be located www.ziplyfiber.com. A valid service address must be provided in order to check availability online.
Applications a. electronically will become contracts upon the establishment of the service or facilities.
and an expression of a willingness to conform to the terms and conditions set forth in this Price List.
for prior telecommunications service rendered by a company in the same or different location, and furnished to the satisfactory arrangements have been made for payment of the indebtedness.
is applied for in the name of another person or legal entity, or a fictitious name of other member of the same household, for the purpose of avoiding payment of or for illegal purposes.
Price List.
modifies the terms of contracts to the extent of such change.
residence locations, the determination as to whether customer service should be classified as business or residence is based on the character of use to be made of the service.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 2
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
or installation costs, the customer may be required to pay a reasonable portion of such costs.
Business Use Business rates apply whenever the use of service is primarily or substantially for any business, trade
or professional use including, but not limited to, clubs or lodges, public or parochial schools and colleges, hospitals, libraries, churches, municipal emergency fire and police, government building
and other similar institutions.
Residence Use
Residence rates apply when the use of service will be primarily for personal, social and domestic purposes and only incidental for business purposes. Residence rates apply to an individual or family, (such as single residence), or a private dwelling, apartment, rooming or boarding or sorority house, college dorm rooms, or a trailer, where service will be used by the customer or members of the customer's family.
Provision of Telecommunication Service
a. The Company's obligation to furnish service is dependent upon its ability to secure and retain, without unreasonable expense, suitable facilities and rights for the construction and maintenance of the necessary company facilities.
furnishing of service.
suitable facilities are available or when the construction of the necessary facilities does not
involve excessive costs.
technically feasible: (1) Access to the public switched network including unlimited minutes for local service at no charge
authorities.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 3
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Provision of Equipment Terminal equipment necessary for the provision of a given service may be furnished and owned by the customer. The customer may be required to provide suitable housing or other protective measures where Company-provided equipment is to be installed in locations exposed to we
specifications when and where required.
Installation in Hazardous Locations
If the installation and maintenance of service are requested at hazardous or dangerous to the Telephone Company's employees or to the public or to property, the
Company may refuse to install and maintain such service and, if such service is furnished, may require the customer to indemnify and hold the Company harmless from any claims, loss or damage
by reason of the installations and maintenance of such service.
Minimum Contract Period
Except as specified below, the minimum contract period is one (1) month from the date service or additions to service are established, and the minimum charge is the established rate for one (1) month.
connection with special facilities, or for unusual construction necessary to meet special demands, and involving extra costs.
1. Furnishing of Service
The Company’s obligation to furnish service is dependent upon its ability to secure and retain, without
necessary circuits and equipment.
based on the additional costs incurred will apply.
of such facilities will be vested in the Company, even though all or a part of the cost of construction is
borne by the customer.
rearrangement of facilities.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 4
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Ownership of Facilities All facilities up to and including the connecting device on the customer's premises will be owned by the Company, except where such facilities are situated, in the judgment of the Company, in hazardous or inaccessible locations.
Access to Customer Premises
Company for the purpose of inspecting, repairing, testing, or removing any part of the Company's
facilities.
Company facilities located inside the customer's building in order to provide services.
Installation, Maintenance and Repair
Company will be borne by the Company except as specified elsewhere in this Price List.
as long a period as replacement components are available from the manufacturer or from stock. When the manufacturer will no longer provide the required components, and none are available from stock, components required will be provided at charges based on cost when the Company is able, by special manufacture or procurement from outside sources, to procure the required components.
resulting from intentional destruction or any other cause except from fire or unavoidable accidents.
Allowance for Service Interruptions The Company cannot guarantee the uninterrupted working of its services and facilities. The Company will make reasonable effort to notify customers of any known service interruptions.
which is not due to the negligence of the customer, an allowance may be made if the interruption continues for more than forty-eight (48) hours from the time it is reported to or detected by the Company.
the portion of the service made inoperative.
and Repair Service requirements and Standards.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 5
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Telephone Numbers The customer has no property right to the telephone number nor any right to continuance of service through any particular central office.
associated with the number, or both, as may be required for the proper conduct of its business.
1. General
a. The service is furnished subject to the condition that there will be no abuse or fraudulent use of the service. Abuse or fraudulent use of service includes: - The use of service or facilities of the Company to transmit a message, or to locate a person, or service;
tampering with, or making connection with any facilities of the Company, or by any trick, scheme, false representation, or false credit device, or by or through any other fraudulent means or device whatsoever, with intent to avoid the payment, in whole or in part, of the regular charge for such service;
in a manner reasonably expected to frighten, abuse, torment, or harass another;
service by other customers.
or may disconnect the service of a customer.
of a shortage of facilities caused by emergency conditions.
Customer Responsibility a. The customer subscribing to telecommunications service is responsible for its use and for the payment of all charges in connection therewith, and shall exercise such control as may be necessary to insure that it is not improperly used.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 6
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
repair any company provided facilities except upon the written consent of the Company.
rearrangement of Company's facilities located on the customer's premises. The customer may be charged for such changes.
negligence or willful act of the customer or authorized user.
failure of the service, arising from or in connection with the use of customer-premise equipment or facilities.
subscribers and other end-use
responsible for the proper use and for adhering to the regulations governing such use.
Customer Premises Inside Wire (CIPW) and Customer Provided Equipment CPIW is telephone wiring located on the customer's premises beginning at the point of connection of premises wiring to the Company's facilities and terminating at the point of connection with terminal equipment. Work on CPIW may be performed by the customer, by a technician designated by the customer, or by the Company at the customer's request.
Company. Terminal equipment will be connected to the inside wire at each location of use via a customer provided modular jack or similar device. FCC registered/approved equipment must be used. Use of unapproved or altered equipment can result in discontinuance of service and/or a service charge for costs to eliminate harm from the network.
for a service call, as specified in Section III., will apply.
provided equipment.
of the services offered by the Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 7
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
- endanger the safety of the Company employees or the public - damage, require changes, or alter the equipment or facilities of the Company - interfere with the proper functioning of such equipment or facilities - impair the operation of the telecommunications system - injure the public in its use of the Company's services
cause hazard or interference, the prevent such hazard or interference or be subject to temporary discontinuance of service as long as the condition exists.
of a device to interconnect any line or channel of the Company with any other communication line or channel of the Company or of any other person.
Company for local and toll messages placed by guests or patients.
Supersedure Customers who qualify for the establishment of service may assume the existing services of another customer on the premises where the existing service is being rendered and where an arrangement acceptable to the Company is made to pay outstanding charges against the service. Applicable termination charges will apply for any service furnished under the existing service arrangement that is not retained by the new customer.
Customer Complaints
When there is a customer complaint, the Company will do the following: - Promptly investigate each customer complaint it receives; - Report the findings of the investigation to the customer within a reasonable time; - Make a good faith effort to resolve the complaint within a reasonable time dependent on the urgency of the complaint; and
- Retain a record of the complaint for 1 year. - The Company will inform the customer of the right to escalate the resolution to a Supervisor
and to appeal the results of the investigation with the Public Utilities Commission.
General Liability Statement
The liability of the Company for damages arising out of mistakes, omissions, interruptions, delays, or errors or defects in transmission occurring in the course of furnishing a service and not caused
proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay, or error or defect in transmission occurs.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 8
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
by the Company's facilities, the Company is not liable for any act or omission of the other company or companies.
the attachment of its equipment and associated wiring on such premises, or from the installation or removal thereof.
overpayment together with proper evidence be submitted within three (3) years from the date of the alleged overpayment.
otherwise, in the information furnished; and the customer shall indemnify and save the Company harmless against all claims (including costs and attorney's fees) that may arise from the use of such information.
apparatus when such accident, injury, or death is not due to the gross negligence or willful acts of the Company.
person, corporation, or other entity for any loss or damage caused by any Company act or omission in the design, development, installation, maintenance, or provision of 9-1-1 service other than an act or omission constituting gross negligence or wanton or willful misconduct. However, in no event shall the Company's liability to any person, corporation, or other entity for any loss or damage exceed an amount equal to the prorated allowance of the Price List rate for the service or facilities provided to the customer for the-time such interruption to service or facilities continues, after notice by the customer to the Company. No allowance shall be made if the interruption is due to the negligence or willful act of the customer.
or procedures utilized in the provision of ISDN-PRI Bundle Service render any equipment provided by a customer obsolete or require any modification or alteration of such equipment or system or otherwise affect its use or performance.
caused through the use of trequirements as established by the Company when such apparatus is provided by the customer. The Company has the right of refusing to, or ceasing to, render telecommunications service to a customer if at any time any of the telephones, appliances, lines or apparatus on the customer's premises shall be considered unsafe by Company personnel, or if the use of the service shall be prohibited by or forbidden under any law, ordinance or regulation.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 9
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance,
including but not limited to, the identification of the telephone number, address or name associated with the telecommunications equipment used by persons accessing 911 service thereunder, and which arises out of the negligence or other wrongful act of the customer, its user, agencies or municipalities, or the employees or agents of any one of them.
not presented in writing within thirty days after the alleged delinquency occurs.
to adjudicate negligence and consequential damage claims. It is also the court's responsibility to determine the validity of the exculpatory clause.
1. General
Charges for service commence when the service is installed and connection is made, whether used or not.
collect toll messages that have been accepted at the customer's telephone.
imposed fees upon them by local, state, or federal governments and regulatory authorities.
arrangements may be established for services provided to governmental agencies.
office of the Company or at any agency authorized to receive such payments.
customer superseded the service or was a co-applicant or guarantor for the service of the nonpaid account.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 10
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
due. Such suspensions shall not be made until at least seven (7) days (measured from the day after the date of mailing) following written notification to the customer of the intention to suspend service, the amount due, and the date by which the same must be paid.
Overtime Work or Work Performed Outside Regular Working Hours When a scheduled working hours, overtime charges may apply. Simple Service overtime charges will be the difference between straight time and overtime and will be in addition to the normal installation, move, or change charge. The customer must agree to this provision before such overtime work will be performed.
Promotions
From time-to-time, the Company, may offer temporary price reductions on monthly charges or waive non-recurring charges to promote certain services.
Notice of Service Changes and Rate Increases The Company will follow the applicable rules for notifying customers of service changes and rate increases.
Electronic Billing Customers may elect to view and pay their monthly telephone bill electronically via the Internet. The bill will include a summary of the current charges as well as totals by section/service. Customers who choose this option will stop receiving paper bills after two months. They may subsequently choose to resume receiving paper bills. Customers receiving paper bills may be subject to a monthly generation fee.
Billing Errors and Adjustments a. If the Company determines that the character of use of a service is not in accordance with the class of service contracted for, the Company may require the customer to contract for the proper class of service and retroactively bill for the appropriate class of service.
retroactive billing adjustments to customers as necessary.
Billing Disputes
Unless the Company receives a dispute within 60 days of the bill date, the items and charges appearing on the bill shall be deemed to be correct and binding upon the customer.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 11
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
from obligation of paying the undisputed charges.
- Promptly investigate each customer complaint it receives; - Report the findings of the investigation to the customer within a reasonable time; - Make a good faith effort to resolve the complaint within a reasonable time dependent on the urgency of the complaint; and - Retain a record of the compliant for 1 year. -
Commission.
shall submit payment within five (5) working days to the Company or its duly authorized agents for the disputed amounts. Failure to make full payment shall be grounds for termination of service.
for any portion of the disputed bill, the Company will apply the appropriate adjustment on next available bill.
Reconnect Charge When service is disconnected for violation of rules or regulations, for fraudulent use of service, or nonpayment, the Company may charge for the reconnection as set forth in the Service Order / Labor Charges, Section V. of this Price List.
Deferred Payment Arrangements A Deferred Payment Agreement is available to residential customers unable to pay an
payments to be paid over an agreed upon number of months.
be applied to payment of the previous outstanding bill with any remainder credited to the current bill.
have the right to disconnect service upon at least five (5) calendar days written notice and
negotiation of a Deferred Payment Agreement prior to disconnection.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 12
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Contractual Service Arrangements The Company may offer unique Contract Service Arrangements for services not available through this Price List or for deviations to the rates or conditions for services contained in this Price List.
on a non-discriminatory individual case basis.
Returned Payment Charge A charge may apply for returned payments for residential and business customers. Returned Payment
Charge may apply to any payment that cannot be processed and may include, but is not limited to: insufficient funds; unable to locate account; account closed; balance held; drawn against uncollected
funds; account garnished; payment stopped; no funds; account frozen; or post no debts.
Late Payment Charge
A late payment charge of two percent (2%) or ten dollars ($10.00) (whichever is greater) of past due unpaid balances over $10.00, is applicable on residence and business customer bills after thirty (30) days from the customer's billing cycle date.
1. Termination By the Customer
Term commitments for service may be terminated prior to the expiration of the term commitment period provided advance notice is given to the Company and upon agreement to pay all charges due for the service furnished, plus any termination charge which might be applicable.
establishment of the service is completed, a charge not to exceed the installation charge specified is applied if all or a portion of the facilities have been installed.
former customer, provided the service is to be furnished at the same location without interruption and that the new customer assumes all unpaid charges on the original term commitment. Minimum and termination charges will apply for any service furnished under the original term commitment that is not retained by the new customer.
condemnation, destruction, or damage to property by fire or other cause beyond the control of the customer.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 13
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Discontinuance, Termination, or Refusal of Service by the Company The Company may refuse to furnish, or may terminate the service and remove its equipment under the following circumstances, provided suitable notice has been given to the customer: - upon the continuance of any unpaid amount due for a period of ten (10) days following temporary suspension;
facilities with facilities provided by the Company;
law enforcement agency acting within its jurisdiction, on the grounds that such service is or is to be used for an illegal purpose;
or fraud or may tend to injuriously affect the efficiency of the Company's plant, property, or service;
Customer Relations Rules, IDAPA inspection upon request.
Disconnect for Non-Payment a. When a customer does not pay an entire bill by the due date, excluding charges that are in the process of being disputed, or made payment that was rejected for insufficient funds, the Company
will temporally disconnect service and send a written notice regarding full disconnect. To avoid termination of service, a customer must pay all charges due including Non-charge, Late Payment Fee plus any applicable Reconnection charges or negotiate a Deferred Payment Arrangement within 15 days after the date of the written notice.
disconnecting service.
by the termination date, service will be fully terminated. Any payment received after service has
been fully terminated, will be considered a new application for service and installation charges may apply.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section II Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 14
II. GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Contract Termination a. Unless specified elsewhere, contracts for service or facilities may not be terminated except upon advance notice, written or verbal, to the Company, at which time all unpaid charges or guarantees for the period the service or facilities have been furnished plus all applicable minimum and termination charges are due and payable.
or facilities have been furnished. Minimum or termination charges will not apply when
destruction, or damage of property by fire or other cause beyond the control of the customer which renders the premises unfit for occupancy.
Medical Emergency
The Company will postpone disconnecting local exchange residential service for 30 days for non-payment, if the customer submits certification from a qualified medical professional, who is licensed to practice in the state, stating that disconnection would create a life threatening situation for the customer or other permanent resident of the customer's household.
Prohibitions Against Disconnection a. In the event of a dispute involving a customer's bill, the customer's service will not be disconnected for non-payment of that portion of the bill under dispute pending completion of the dispute. Customers are required to pay all charges which are not in dispute
applicant agrees to a Deferred Payment Agreement.
been made within that period of time unless the passage of additional time results from other provisions here or from good faith negations or arrangements made with the customer, Per ID Rule 308.01.d.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section III Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 1
III. SERVICE AREAS
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
provided subject to availability and equipment in the state.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section IV Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 1
IV. DIRECTORY INFO
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
The Company will provide access to directory information to its customers. The directory information will include listings of names, addresses and telephone numbers of customers. The Primary Listing is included w/ voice services.
or omission from the directories and, in accepting listings as prescribed by applicants or customers, will not assume responsibility for the result of the publication in the directory.
The following month charges may apply:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section V Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 1
V. SERVICE ORDER / LABOR CHARGES
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
1. Service Connection Charges are non-recurring charges for work performed by the Company in connection with customer-initiated requests for telecommunications services. They ordering, connecting, moving, changing, or rearranging of telecommunications services.
service and facilities for continuation of satisfactory service, changes stemming from Company errors, or normal repair and maintenance performed on general telecommunications services and associated equipment will be done at the expense of the Company.
1. Service Order Charge
Service Order charge applies to Company representative's time required in making changes to already established billing records due to a customer's service request. This charge is applicable to
phone number changes, or when a customer requests their service be moved to a new location.
Central Office Work Charge
changes in the switch or with central office systems and equipment at the request of the customer. Work would include, but is not limited to adding or changing features, changing a telephone number, and moves and Relocation Forwarding Service.
Line Connection Charge A Line Connection charge may apply to Company representative's time working on the line between the central office and up to the pedestal, or the demarcation point such as the network interface
company distribution plant. This charge is applicable to Relocation forwarding Service or Trouble Isolation. Also see Conditions and Limitations number 5.
Premise Visit Charge A premise visit charge applies for a Company vehicle deployment when a company representative
is required to isolate trouble at the request of the customer. Also see Conditions and Limitations number 5.
Reconnection for Non-Payment
disconnected for non-payment and where satisfactory arrangements were not made prior to the preparation of the disconnect.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section V Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 2
V. SERVICE ORDER / LABOR CHARGES (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Rearrangement/Repair
When the Company is requested to relocate or rearrange existing facilities, the customer requesting such relocation or rearrangement may be required to pay labor charges listed in Section 6.D. Repair service applies for work performed by the Company as requested by the customer, or to repair damaged company facilities caused by the customer's neglect or abuse. Labor charges listed in Section V.D. may apply.
1. Service Connect Charges contemplate work performed by the Company during normal work hours. Additional charges may apply to work performed outside of normal work hours at the request of the customer.
voice services subscribed to by the customer. Service Connection Charges may apply in addition to special installation charges as set forth elsewhere in Company's Price List.
or unless specified elsewhere in the Company's Price List.
customer at the same premises.
to be in customer-provided equipment or inside wire, and the customer does not subscribe to Inside Wire Maintenance. No other Service Connection Charges apply.
owned equipment or inside wiring.
when a customer requests their service be moved to a new location.
for new or existing products and services
a.
Company, such as a change in grade of service, change in customer's telephone number, or in changes of service and facilities for continuation of satisfactory service.
on general voice service and associated equipment.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section V Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 3
V. SERVICE ORDER / LABOR CHARGES (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
of a customer's primary location as unfit for occupancy due to fire, flood, etc. At the option of the Company, a different telephone number may be used.
- Changing the billing person’s name
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section VI Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 1
VI. SERVICE DESCRIPTIONS
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
1. VoIP Services
a. Residential Voice
1 Current pricing for all offered services can be found at ziplyfiber.com
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section VI Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 2
VI. SERVICE DESCRIPTIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho
I.P.U.C. Price List Section VI Ziply Fiber Pacific, LLC dba Ziply Fiber Original Sheet 3
VI. SERVICE DESCRIPTIONS (Continued)
ISSUED: FEBRUARY 3, 2023 EFFECTIVE: MARCH 6, 2023 ISSUED BY ZIPLY FIBER BY JESSICA EPLEY, VP - REGULATORY & EXTERNAL AFFAIRS
Fiber Internet Services
a. Residential Fiber Internet
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 6, 2023
Boise, Idaho