20110218Proposed Tariff.pdf

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EXHIBIT 5
Proposed Local Exchange Tariff
N73537117.3
ini FEB l 8 AM to= 28
Windstream NuVox, Inc.
4001 Rodey Parham Road
Little Rock, AR 72212
Issued by: Vice President-Regulatory Strategy
Issued: Februar 18,2011 Effective: ,2011
COMPETITIVE
EXCHANGE CARRER
SERVICES
OF
WIND STREAM NUVOX, INC.
N73671050.l
Idaho P.D.C. Prce List No.1
Orginal Title Page
Windstream NuVox, Inc.Idaho P.D.C. Price List No.1
Original Page 1
Issued: Februar 18,2011 Effective: , 2011
LOCAL EXCHANGE PRICE LIST
CHECK SHEET
All Pages included in this price list are effective as of the date shown.
PAGE REVISION PAGE REVISION PAGE REVISION
Title Original 26 Original 52 Original
1 Original 27 Original 53 Original
2 Original 28 Original 54 Original
3 Original 29 Original 55 Original
4 Original 30 Original 56 Original
5 Original 31 Original 57 Original
6 Original 32 Original 58 Original
7 Original 33 Original 59 Original
8 Original 34 Original
9 Original 35 Original
10 Original 36 Original
11 Original 37 Original
12 Original 38 Original
13 Original 39 Original
14 Original 40 Orginal
15 Original 41 Original
16 Original 42 Original
17 Original 43 Original
18 Original 44 Original
19 Original 45 Original
20 Original 46 Original
21 Original 47 Original
22 Original 48 Original
23 Original 49 Original
24 Original 50 Original
25 Original 51 Original
Wind stream NuVox, Inc.Idaho P.U.C. Prce List No. i
Original Page 2
Issued: Februar 18,2011 Effective:
TABLE OF CONTENTS
PAGE
CHECK SHEET
TABLE OF CONTENTS 2
EXPLANATION OF SYMBOLS 3
APPLICATION OF PRICE LIST AND CONTACT INFORMATION 4
SECTION
1.DEFINITIONS 5
2.RULES AND REGULATIONS 10
3.SERVICE CONNECTION CHARGES 36
4.LOCAL EXCHANGE SERVICES 41
5.DIRECTORY LISTINGS 44
6.OPERATOR SERVICES 47
7.MISCELLANEOUS SERVICES 51
8.WINDSTREAM DYNAMIC OFFICE AND TOTAL OFFICE 55
N73671050.l
Windstream NuVox, Inc.
Issued: February 18,2011 Effective:
EXPLANATION OF SYMBOLS
The following symbols shall be used in this price list for the purose indicated below:
(C)To signify changed regulation.
(D)To signify discontinued rate, regulation, or text.
(I)To signify increased rate.
(M)
(N)
(0)
(R)
(S)
To signify a move in the location of text.
To signify new rate, regulation, or text.
To signify information that has been made obsolete.
To signify reduced rate.
To signify reissued matter.
(T)To signify a change in text but no change in rate or regulation.
N73671050.l
Idaho P.U.C. Prce List NO.1
Orginal Page 3
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 4
Issued: Februar 18,2011 Effective:
APPLICATION OF PRICE LIST
Windstream NuVox, Inc., herein after referred to as the "Company", has been authorized by the Idaho Public Utilties
Commission (PUC) to provide intrastate competitive local exchange service. This price list sets fort the service
offerings, rates, terms and conditions applicable to the fuishing services to Customers within the service area defined
herein. Service is curently offered only to non-residential Customers.
Any of the Company's rules and rates may be revised, discontinued, supplemented or changed from time to time in
accordance with applicable law and the regulations ofthe Idaho Public Utilties Commission.
CONTACT INFORMATION
Company Information:
The Company's main offices are located at 4001 Rodney Parham Road, Little Rock, AR, 72212.
Customer complaints, repair, bil inquires, new service, or disconnection requests:
1 - 800-843-9214 or www.windstream.com
Commission contact - price list and rate information:
Abby Sydlow, Staff Manager - Tarffs
636-537-5730
abby .sydlow~windstream.com
Commission contact - complaints and regulatory:
D. Michael Anderson - Vice President, State Governent Affairs
641-787-2357
d.michael.anderson(fwindstream.com
Idaho agent:
CT Corporation System
1111 West Jefferson, Suite 530
Boise, ID 83702
N73671050.l
Wind stream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 5
Issued: Februar 18,2011 Effective:
DEFINITIONS
1. Terms applicable to the Company's service are defined below:
Advance Payment: Payment of all or par of a charge required before the star of service.
Authorized User; A person, firm, corporation, or other entity that either is authorized by the Customer to use
local exchange telephone service or is placed in a position by the Customer, either though acts or omissions,
to use local exchange telephone service.
Auto Redial: A customer can activate this featue when a busy signal is encountered at the called end. The
Company's equipment wil dial the called par for up to 30 minutes in an attempt to establish the call. When
the called number is free, the caller wil be signaled via distinctive ring to pick up the handset for completion.
Bit: The smallest unit of information in the binary system of notation.
Call Forward Busy: Automatically routes incoming calls to a pre-designated answering point when the called
line is busy.
Call Forward Don't Answer: Automatically routes incoming calls to a pre-designated answering point when
the called line in not answered after a preset number of rings.
Call Forward Variable: Automatically routes incoming calls to a designated answering point selected by the
subscriber, regardless of whether the user's station is idle or busy. The subscriber may change the designated
answering point using the telephone keypad.
Call Hold: Allows the user to hold one call for any length of time provided that neither par goes On Hook.
Call Park: Allows a User to "park" a call against their directory number within the business group and
"unpark" the call from any other directory number. A business group consists of a series of Customer-defined
telephone numbers
Call Return: When the customer activates this feature, the Company's equipment wil automatically redial
the customer's last incoming call for up to 30 minutes. The customer wil be signaled via a distinctive ring to
pick up the handset if the call can be completed.
Call Transfer Disconnect: Allows the subscriber to transfer a call to a third part and then hang up, leaving
the other two paries connected. The subscriber's line is then free to make and receive calls.
N73671OS0.l
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Original Page 6
Issued: Februar 18,2011 Effective:
DEFINITIONS
Call Waiting: Provides the User with a burst of tone to indicate that another call is waiting. The second call
can either be answered by flashing the switch hook or hanging up the phone and being rug back by the
caller.
Caller ID Name and Number Delivery: Displays the name (where technically available) and 10-digit number
of the callng par before the call is answered. Specialized answering equipment is required to display the
calling par information. The calling par may block the display of their number by dialing a code prior to
placing the calL.
Caller ID Blocking: Blocks the delivery ofthe number to the called par on a per call basis.
Calling Number Delivery: Allows customers to receive the originating caller's working telephone number
(where technically available).
Cancel Call Waiting: Allows a user to cancel the Call Waiting feature on a per call basis by dialing a specific
two digit code.
Company: Windstream NuVox, Inc., which is the issuer ofthis document.
Completed Call: A call, or other telephonic communication, originated by a person or mechanical/electrical
device from a number to another number, which is answered, by a person or mechanical/electrical device.
The numbers may be located any distance apar within the state; and the communication may consist of voice,
data, a combination of both, or other transmission via a wire or wireless medium; and may be for any duration
of time.
Contract: A Customer Service Agreement ("CSA") or other contract made by and between Windstream Nu Vox,
Inc. and a customer for the provision of Services. The Company may provide any of its services on a
contractual basis. The terms and conditions of each Contract offering are subject to the agreement of both the
Customer and Company.
Customer: The person, firm, corporation or other entity which orders service and is responsible for the
payment of charges and for compliance with the Company's regulations.
Deny Terminating: Allows blocking of all incoming calls to a basic line or multi-line group.
Deposit: Refers to a cash or equivalent of cash security held as a guarantee for payment of the charges.
Direct Inward Dialing (DID): A service attibute that routes incoming calls directly to Station, by-passing a
central answering point.
N73671OS0.1
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Orginal Page 7
Issued: Februar 18,2011 Effective:
DEFINITIONS
Dual Tone Multi-Frequency (DTMF): The pulse tye employed by tone dial Station sets.
Expedite Charge: Nonrecuring charge which applies when the Customer requests to decrease the standard
due date for pending service orders pertaining to initial service installation, or moves, additions, or changes to
existing service.
Exchange Carier: Any individual, parership, association, joint-stock company, trst, governmental entity
or corporation engaged in the provision of local exchange telephone services.
Fiber Optic Cable: A thin filament of glass with a protective outer coating through which a light beam
caring communications signals may be transmitted by means of multiple internal reflections to a receiver,
which translates the message.
Foreign Exchange: Permits a customer, at his option, to obtain exchange service from a point within the
serving area but distant from the customer's service point. There is no charge for this configuration.
Fraudulent Use: Includes, but is not limited to: (1) using the Network to transmit a message, or otherwise give
or obtain information, without payment for the Service; (2) using or attempting to use the Network with the
intent to avoid payment, in whole or in part, of any of the Company's charges by rearanging, tampering with, or
making connections not authorized by this document to any service components used to furnish the Company's
Services; (3) toll free callers using the Network with the intent of gaining access to a Customer's outbound
callng capabilties on an unauthorized basis; and/or (4) using fraudulent means or devices, tricks, schemes,
false or invalid numbers, false credit devices or electronic devices to defraud or mislead.
Hunting:
Rotary/Linear Hunting: The hunt for an idle line starts with the called line in a prearranged group and ends
with the last line in the group. Unless the first line is called, only a portion of the group is hunted.
Circular Hunting: This feature permits a complete hunt sequence over all the lines in a prearanged group. If
no idle line is encountered, the hunt wil continue until it reaches the line that was originally called.
Preferential Hunting: Some of all of the lines in a hunt group may have an associated preferential hunt list.
This hunt list permits a pre-hunt over a subset or preferential group of lines before hunting through the
multiline hunt group.
In-Only: A service attibute that restricts outward dial access and routes incoming calls to a designated
answer point.
Individual Case Basis: A service arangement in which the regulations, rates and charges are developed
based on the specific circumstances of the Customer's situation
Joint User: A person, firm or corporation designated by the Customer as a user of local exchange service
fuished to the Customer by the Company, and to whom a portion of the charges for such facilities are biled
under a joint use arangement.
KBPS: Kilobits, denotes thousands of bits per second.
LATA: A local access and transport area established pursuant to the Modification of Final Judgment entered
by the United States Distrct Cour for the District of Columbia in Civil Action No. 82-0192 for the provision
and administration of communications services.
N736710S0.l
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Original Page 8
Issued: Februar 18,2011 Effective:
DEFINITIONS
Local Calling: A completed call or telephonic communication between a calling Station and any other
Station within the local service area of the calling Station.
Local Exchange Carer: A company, which fuishes exchange telephone service.
MBPS: Megabits, denotes milions of bits per second.
Monthly Recuring Charge (MRC): Charges invoiced monthly to the Customer for products and services per
the rates in this document and/or the Customer's contract which continue for the agreed upon duration of the
Service.
Multi-Frequency ("MF"): An inter-machine pulse-tye used for signaling between telephone switches, or
between telephone switches and PBX/key systems.
Network: Refers to the Company's facilities, equipment, and Services provided under this document.
Non-recuring Charge ("NRC"): A charge assessed on a one-time or "per occasion" basis including, but not
limited to, charges to process a Contract for new Service, install new Service, expedite, change or move existing
Services, resolve troubles reported by Customer when the trouble is found to be caused by the Customer's
facilties, or to perform other optional work initiated by the Customer, reconnect Service, or change Customer
biling or records.
Off-Hook: The term "off-hook" denotes the active condition ofa telephone exchange service line.
On-Hook: The term "on-hook" denotes the idle condition of a telephone exchange service line.
Pre subscription: An arangement whereby a Customer may select and designate to the Company an
Interexchange Carrier it wishes to access, without an access code, for completing intraLA TA and/or
interLATA toll Calls. The selected Interexchange Carier is referred to as the End User's Primar
Interexchange Carier (PIC).
Priority Call: Differentiates incoming calls by signaling the customer (called par) with a distinctive ringing
pattern(s).
Records Change: Any non-service affecting change to the Customer's biling information.
Recuring Charges: The monthly charges to the Customer for services, facilties and equipment, which
continue for the agreed upon duration of the service.
Regular Business Hours: 8:00 a.m. through 5:00 p.m., Monday through Friday, excluding defined Holidays.
Remote Access to Call Forwarding: Allows the user to activate and/or deactivate the Call Forwarding featue
from any remote location, using a Touch-tone phone.
Supersedure: A change in the customer's biling name or address which does not involve a change in service.
N73671OS0.l
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Orginal Page 9
Issued: Februar 18,2011 Effective:
DEFINITIONS
Service Commencement Date: The first day following the date on which the Company notifies the Customer
that the requested service or facility is available for use, unless extended by the Customer's refusal to accept
service which does not conform to standards set forth in the Service Order, contract, or this document, in which
case the Service Commencement Date is the date of the Customer's acceptance of service. The paries must
mutually agree on a substitute Service Commencement Date.
Service Order: The wrtten request or contract for local exchange services executed by the Customer and the
Company in a format specified by the Company. The signing of a Service Order or contrct by the Customer
and acceptance thereof by the Company initiates the respective obligations of the parties as set forth therein and
pursuant to this document, but the duration ofthe service is calculated from the Service Commencement Date.
Service(s): Refers to all telecommunications and other Services provided by the Company to Customers or Users.
Service Connection Charge: Non-recuring charge which applies to cover the Company's cost of processing
Service Orders for new Services and additions/changes to existing Services.
Shared Facilities: A facility or equipment system or subsystem, which can be used simultaneously by several
Customers.
Speed Dialing: Allows a subscriber to establish a speed callng list of up to 30 telephone numbers. The list
associates telephone numbers with a unique I-digit and/or 2-digit speed calling code. Initial entr and changes
to the speed calling list are directly input from the associated subscriber line. Code lists may include local
and/or toll telephone numbers.
Station: Telephone equipment from or to which calls are placed.
Telecommunications Service: Telecommunications offered for a fee directly to the public, or to such classes of
Users as to be effectively available directly to the public, regardless of the facilties used.
Toll Restriction: Allows the customer to prohibit long distance callng and operator services access on a line or
trunk. Toll restriction is activated when the dialed number is prefaced with "1" or "0". WATS access is not
affected.
Thee-Way Calling: Allow two parties to add a third part to the call. This feature may be used on both
incoming and outgoing calls.
Trunk: A communications path connecting two switching systems in a network, used in the establishment of an
end to end connection.
User (or End User): Any person or entity that obtains the Company's Services provided under this document,
regardless of whether such person or entity is so authorized by the Customer.
Voice Data Protection: Prevents data calls from being interrpted by call waiting tones, testing, or busy
verification attempts.
900 Blocking: Prevents access from the customer's lines/trnks to any 900 telephone number.
N736710S0.l
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.U.C. Prce List NO.1
Orginal Page 10
Effective:
RULES AND REGULATIONS
2.1. Scope
2.1 Undertaking of the Company:
2.1.1.
2.1.1.2
2.1.1.
2.1.1.4
The Company undertakes to fuish communications service to business customers in
connection with one-way and/or two-way information transmission in the State under
the terms ofthis price list.
The Company may provide services on a facilties based and/or resale basis.
Customers may use services and facilities provided under this price list to obtain access
to services offered by other service providers. The Company is responsible under this
price list only for the services and facilities provided herein. It assumes no
responsibilty for any service provided by any other entity that purchases access to the
Company network in order to originate or terminate its own services, or to
communicate with its own customers.
Applications for initial or additional service made verbally or in wrting become a
contract upon establishment of the service or facility.
2.1.2.1
2.1.2 Shortage of Equipment Facilities
2.1.2.2
N736710S0.l
The Company reserves the right to limit or allocate the use of existing facilties, or of
additional facilities offered by the Company, when necessary because oflack of
facilties or due to some other cause beyond the Company's control.
The furnishing of service under this price list is subject to the availabilty on a
continuing basis of all the necessary facilities and services and is limited to the
capacity of the Company's facilities as well as facilties and services the Company may
obtain from other carriers, to furnish service.
Windstream NuVox, Inc.
Issued: Februar 18, 2011
Idao P.U.C. Prce List NO.1
Original Page 11
Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1..1
2.1.3 Terms and Conditions
2.1..2
2.1..3
N736710S0.l
Except as otherwise provided herein, service is provided and biled on the basis of a
minimum period of at least one month and shall continue to be provided until canceled
by the Customer, in writing, on not less than 30 days notice. Unless otherwise
specified herein, for the puroses of computing charges in this price list, a month is
considered to have 30 days. All calculations of dates set forth in this price list shall be
based on calendar days, unless otherwise specified herein.
Customers may be required to enter into written contracts which shall contain or
reference the name of the Customer, a specific description of the service ordered, the
rates to be charged, the duration of the services, and the terms and conditions in this price
list. Contracts may contain a minimum monthly commitment (MMC). The Company
reserves the right to increase rates during the Contract term. Such rate increases wil take
effect following customer notification as required by Contract, if applicable. Services
provided under Contract are not eligible for any promotional offerings, which may be
offered by the Company from time to time.
At the expiration of the initial term specified in each Contract, or in any extension
thereof, service shall continue on a month to month basis at the then curent rates
unless terminated by either par upon 30 days notice, or as otherwise specified in
the Customer/Company sales contract. Any termination shall not relieve
Customer of its obligation to pay any charges incurred under the Contract and
this price list prior to termination. The rights and obligations, which by their
nature extend beyond the termination of the term of the Contract shall surive
such termination.
Windstream NuVox, Inc.
Issued: February 18,2011
Idaho P.U.C. Price List NO.1
Original Page 12
Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1..4
2.1.3 Terms and Conditions (Continued)
2.1..5
2.1..6
2.1..7
2.1..8
2.1..9
2.1..10
N736710S0.l
This price list shall be interpreted and governed by the laws ofthe State. If provisions
of this price list deny or restrict a customer's rights otherwise protected by PUC rules,
PUC rules supersede any conflcting provisions, unless otherwise ordered by the PUC,
cour order, or statute.
Another telephone company must not interfere with the right of any person or entity to
obtain service directly from the Company.
The Customer has no propert right to the telephone number or any other call number
designation associated with services fuished by the Company. The Company
reserves the right, consistent with applicable commission rules, to change such
numbers, or the central offce designation associated with such numbers, or both,
assigned to the Customer, whenever the Company deems it necessar to do so in the
conduct of its business.
The Customer agrees to operate Company-provided equipment in accordance with
instrctions ofthe Company or the Company's agent. Failure to do so wil void
Company liabilty for interrption of service and may make the Customer responsible
for damage to equipment pursuant to paragraph 2.1.3.8 below.
The Customer agrees to retu to the Company all Company-provided equipment
delivered to Customer within five (5) days of termination of the service in connection
with which the equipment was used. Said equipment shall be in the same condition as
when delivered to Customer, normal wear and tear only excepted. Customershall
reimburse the Company, upon demand, for any costs incured by the Company due to
Customer's failure to comply with this provision.
By mutual agreement between the Customer and the Company, contract terms of 1
year, 2 years, 3 years, or longer can be executed.
Public notice, as described in Commission rules, wil be given to individual customers
prior to proposed rate changes.
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.U.C. Prce List NO.1
Orginal Page 13
Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1.4.1
2.1.4 Liabilty of the Company
2.1.4.2
2.1.4.3
2.1.4.4
N736710S0.1
The liability of the Company for damages arising out of the fuishing of its services,
including but not limited to mistakes, omissions, interrptions, delays, or errors, other
defects, or representations by the Company, or use of these services or damages arising
out of the failure to fuish the service whether caused by acts of omission, shall be
limited to the extension of allowances for interrption as set forth in Section 2.6,
below. The extension of such allowances for interrption shall be the sole remedy of
the Customer and the sole liability of the Company. The Company wil not be liable
for any direct, indirect, incidental, special, consequential, exemplar or punitive
damages to Customer as a result of any Company service, equipment or facilities, or
the acts or omissions or negligence ofthe Company's employees or agents.
The Company's liability for wilful misconduct, if established as a result of judicial or
administrative proceedings, is not limited by this price list. The Company's liabilty, if
any, with regard to delayed installation of Company facilities or commencement of
service, shall not exceed $1,000. With respect to any other claim or suit, by a
Customer or by any others, for damages associated with the ordering (including the
reservation of any specific number for use with a service), installation (including
delays thereof), provision, termination, maintenance, repair, interrption or restoration
of any service or facilities offered under this price list, and subject to the provisions of
Section 2.6, the Company's liabilty, if any, shall be limited as provided herein.
The Company shall not be liable for any delay or failure of performance or equipment
due to causes beyond its control, including but not limited to: acts of God, fire, flood,
explosion or other catastrophes; any law, order, regulation, direction, action or request
of the United States government or of any other government, including state and local
governments having or claiming jurisdiction over the Company, or of any deparment,
agency, commission, bureau, corporation or other instrmentality of anyone or more
of these federal, state, or local governments, or of any military authority; preemption of
existing service in compliance with national emergencies; insurrections; riots; wars;
unavailabilty of rights-of-way or materials, or strikes, lockouts, work stoppages, or
other labor diffculties..
The Company shall not be liable for: (a) any act or omission of any entity fuishing
the Company or the Company's Customers facilities or equipment used for or with the
services the Company offers; or (b) for the acts or omissions of other common cariers
or warehousemen.
Windstream NuVox, Inc.
Issued: February 18,2011
Idaho P.U.C. Prce List No. I
Orginal Page 14
Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1.4.5
2.1.4 Liabilty of the Company (Continued)
2.1.4.6
2.1.4.7
2.1.4.8
N73671OS0.l
The Company shall not be liable for any damages or losses due to the fault or
negligence of the Customer or due to the failure or malfunction of Customer-provided
equipment or facilities.
The Customer shall indemnify and hold the Company harless from any and all
loss, claims, demands, suits or other action, or any liabilty whatsoever, whether
suffered, made, instituted, or asserted by any other part or person(s), and for
any loss, damage, or destrction of any propert, whether owned by the
Customer or others, caused or claimed to have been caused directly or indirectly
by the installation, operation, failure to operate, maintenance, removal,
condition, location or use of any installation provided by the Company. The
Company reserves the right to require each Customer to sign an agreement
acknowledging acceptance of the provisions of this section as a condition
precedent to such installations.
The Company shall not be liable for any defacement of or damage to Customer
premises resulting from the furnishing of services or equipment on such premises or
the installation or removal thereof, unless such defacement or damage is caused by
gross negligence or wilful misconduct of the Company's agents or employees. No
agents or employees of other paricipating carrers shall be deemed to be agents or
employees of the Company.
Notwithstanding the Customer's obligations as set forth in Section 2.3.2, the Company
shall be indemnified, defended, and held harless by the Customer or by others
authorized by it to use the service against any claim, loss or damage arising from
Customer's use of services fuished under this price list including:
-claims for libel, slander, invasion of privacy or infringement of copyright arising from
the material, data, information, or other content transmitted via the Company's service;
and
-patent infrgement claims arising from combining or connecting the service offered
by the company with apparatus and systems of the Customer or others; and
-all other claims arising out of any act or omission of the Customer or others, in
connection with any service provided by the Company pursuant to this price list.
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.U.C. Prce List NO.1
Original Page 15
Effective:
RULES AND REGULATIONS
2.1 Undertaking ofthe Company (Continued)
2.1.4.9
2.1.4 Liability of the Company (Continued)
2.1.4.10
2.1.4.11
N736710S0.1
The entire liabilty of the Company for any claim, loss, damage or expense
from any cause whatsoever shall in no event exceed sums actually paid to
the Company by the Customer for the specific services giving rise to the
claim, and no action or proceeding against the Company shall be
commenced more than one year after the service is rendered.
The Company makes no waranties or representations, express or implied,
including waranties of merchantabilty or fitness for a particular use,
except those expressly set forth herein.
The Company shall not be liable for any act or omission of any other
company or companies furnishing a portion of the service, or for damages
associated with service, channels, or equipment which it does not furnish, or
for damages which result from the operation of Customer-provided systems,
equipment, facilties or services which are interconnected with Company
services.
Wind stream NuVox, Inc.
Issued: February 18,2011
Idaho P.U.C. Price List NO.1
Original Page 16
Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1.4.12
2.1.4 Liability of the Company (Continued)
2.1.4.13
N73671OS0.l
The Company does not guarantee nor make any waranty with respect to service
installations at locations at which there is present an atmosphere that is explosive,
prone to fire, dangerous or otherwise unsuitable for such installations. The Customer
shall indemnify and hold the Company harless from any and all loss, claims,
demands, suits or other action, or any liabilty whatsoever, whether suffered, made,
instituted or asserted by the Customer or by any other part, for any personal injur to,
or death of, any person or persons, or for any loss, damage or destrction of any
propert, owned by the Customer or others, caused or claimed to have been caused,
directly or indirectly, by the installation, operation, failure to operate, maintenance,
removal, presence, condition, locations or use of service fuished by the Company at
such locations.
The Company shall not be liable for the Customer's failure to fulfill its obligations to
take all necessar steps including, without limitation, obtaining, installng and
maintaining all necessar equipment, materials and supplies, for interconnecting the
terminal equipment or communications system of the Customer, or any third part
acting as its agent, to the Company's network. The Customer shall seCure all licenses,
permits, rights-of-way, and other arangements necessar for such interconnection. In
addition, the Customer shall ensure that its equipment and/or systems or that of its
agent is properly interfaced with the Company's service, that the signals emitted into
the Company's network are of the proper mode, band-width, power, data speed, and
signal level for the intended use of the Customer and in compliance with the criteria set
forth in Section 2.1.6. following, and that the signals do not damage Company
equipment, injure its personnel or degrade service to other Customers. If the Customer
or its agent fails to maintain and operate its equipment and/or system or that of its
agent properly, with resulting imminent harm to Company equipment, personnel, or the
quality of service to other Customers, the Company may, upon written notice, require
the use of protective equipment at the Customer's expense. If this fails to produce
satisfactory quality and safety, the Company may, upon written notice, terminate the
Customer's service without liability.
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.U.C. Prce List NO.1
Orginal Page 17
Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1.4 Liabilty of the Company (Continued)
2.1.4.14
2.1.4.15
N736710S0.l
With respect to Emergency Number 91 1 Service:
(a) This service is offered solely as an aid in handling assistance calls in connection
with fire, police and other emergencies. The Company is not responsible for any
losses, claims, demands, suits or any liabilty whatsoever, whether suffered, made,
instituted or asserted by the Customer or by any other par or person for any
personal injur to or death of any person or persons, and for any loss, damage or
destrction of any propert, whether owned by the Customer or others, caused or
claimed to have been caused by: (1) mistakes, omissions, interrptions, delays,
errors or other defects in the provision of this service, or (2) installation, operation,
failure to operate, maintenance, removal, presence, condition, location or use of any
equipment and facilities fuishing this service.
(b) Neither is the company responsible for any infringement or invasion of the right of
privacy of any person or persons, caused or indirectly, by the installation,
operation, failure to operate, maintenance, removal, presence, condition, occasion
or use of emergency 91 1 service featues and the equipment associated therewith,
or by any services fuished by the Company including, but not limited to, the
identification of the telephone number, address or name associated with the
telephone used by the part or paries accessing emergency 911 service, and which
arise out of the negligence or other wrongful act of the Company, the Customer, its
users, agencies or municipalities, or the employees or agencies of anyone of them.
For directory listing and directory services, the liability of the Company shall be
limited to three months of recuring charges.
Windstream NuVox, Inc.
Issued: February 18,2011
Idaho P.U.C. Prce List NO.1
Original Page 18
Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1.4.1 6
2.1.4 Liabilty ofthe Company (Continued)
2.1.4.1 7
2.1.4.18
2.1.4.19
N736710S0.l
In conjunction with a nonpublished telephone number, as described in Section 5, the
Company wil not be liable for failure or refusal to complete any call to such telephone
when the call is not placed by number. The Company wil make reasonable efforts to
prevent the disclosure of the number of such telephone, but wil not be liable should
such number be divulged.
When a Customer with a nonpublished telephone number, as defined herein, places a
call to the Emergency 91 i Service, the Company wil release the name and address of
the callng part, where such information can be determined, to the appropriate local
governmental authority. By subscribing to service under this price list, Customer
acknowledges and agrees with the release of information as described above.
In Conjunction with the Busy Line Verification and Interrpt Service as described in
Section 6, the Customer shall indemnify and save the Company harless against all
claims that may arise from either par to the interrpted call or any person.
The Company shall not be liable for any act or omission concerning the
implementation of Pre subscription, as defined herein.
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 19
Issued: February 18,2011 Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2. 1.5 Notification of Service-Affecting Activities
The Company wil provide the Customer reasonable notification of service-affecting activities that
may occur in normal operation of its business. Such activities may include, but are not limited to,
equipment or facilties additions, removals or rearrangements and routine preventive maintenance.
Generally, such activities are not specific to an individual Customer but affect many Customers'
services. No specific advance notification period is applicable to all service activities. The
Company wil work cooperatively with the Customer to determine the reasonable notification
requirements consistent with applicable commission rules. With some emergency or unplaned
service-affecting conditions, such as outage resulting from cable damage, notification to the
Customer may not be possible.
2.1.6 Provision of Equipment and Facilties
2.1.6. i Consistent with applicable commission rules, the Company shall use reasonable efforts
to make available services to a Customer on or before a particular date, subject to the
provisions of and compliance by the Customer with, the regulations contained in this
price list. The Company does not guarantee availability by any such date and shall not
be liable for any delays in commencing service to any Customer.
2.1.6.2 Consistent with applicable commission rules, the Company shall use reasonable efforts
to maintain facilties that it furnishes to the Customer. The Customer may not, nor may
the Customer permit others to, rearrange, disconnect, remove, attempt to repair or
otherwise interfere with any of the facilities installed by the Company, except upon the
written consent of the Company.
N736710S0.1
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Original Page 20
Issued: February 18,2011 Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1.6 Provision of Equipment and Facilities (Continued)
2.1.6.3 Equipment installed at the Customer Premises for use in connections with the services
the Company offers shall not be used for any purose other than that for which the
Company has provided it.
2.1.6.4 The Company shall not be responsible for the installation, operation, or maintenance of
any Customer-provided communications equipment. Where such equipment is
connected to the facilities fuished pursuant to this price list, the responsibilty of the
Company shall be limited to the furnishing of facilities offered under this price list and
to the maintenance and operation of such facilities. Beyond this responsibility, the
Company shall not be responsible for:
(a) the transmission of signals by Customer-provided equipment or for the quality of,
or defects in, such transmission; or
(b) the reception of signals by Customer-provided equipment; or
(c) network control signaling where such signaling is performed by Customer-
provided network control signaling equipment.
N736710S0.l
Windstream NuVox, Inc.Idaho P.U.C. Price List No. I
Orginal Page 21
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.1 Undertaking of the Company (Continued)
2.1.7 Non-routine Installation
At the Customer's request, installation and/or maintenance may be performed outside the
Company's regular business hours or in hazadous locations. In such cases, charges based on cost of
the actual labor, material, or other costs incured by or charged to the Company wil apply. If
installation is stared durng regular business hours but, at the Customer's request, extends beyond
regular business hours into time periods including, but not limited to, weekends, holidays, and/or
night hours, additional charges may apply.
2.1.8 Ownership of Facilities
Title to all facilities provided in accordance with this price list remains in the Company, its agents or
contractors.
2.2 Prohibited Uses
2.2. i The services the Company offers shall not be used for any unlawful purose or for any use as to
which the Customer has not obtained all required governmental approvals, authorizations, licenses,
consents and permits.
2.2.2 The Company may require a Customer to immediately shut down its trsmission of signals if said
transmission is causing interference to others.
2.2.3 Where the Company provides service to its end-users through resale of another provider's service,
such service shall be available only to the same class of customers to which the corresponding
provider's service is available per any applicable tariffs.
2.3.4 Where the Company offers local exchange service through resale of another provider's service, such
service shall not be available to interexchange carriers, wireless cariers, competitive access carriers
or other telecommunications carriers as a substitute for access services.
N73671050.l
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 22
Issued: February 18,2011 Effective:
RULES AND REGULATIONS
2.3 Obligations ofthe Customer
2.3.1 General
The Customer shall be responsible for:
(a) the payment of all applicable charges pursuant to this price list;
(b) reimbursing the Company for damage to, or loss of the Company's facilities or equipment
caused by the acts or omissions ofthe Customer; or the noncompliance by the Customer,
with these regulations; or by fire or theft or other casualty on the Customer's premises,
unless caused by the negligence or wilful misconduct of the employees or agents of the
Company. The Company wil upon reimbursement for damages, cooperate with the
Customer in prosecuting a claim against the person causing such damage and the Customer
shall be subrogated to the Company's right of recovery of damages to the extent of such
payment;
(c) providing at no charge, as specified from time to time by the Company, any needed
personnel, equipment, space and power to operate Company facilties and equipment
installed on the premises of the Customer, and the level of heating and air conditioning
necessar to maintain the proper operating environment on such premises;
(d) obtaining, maintaining, and otherwise having full responsibilty for all rights-of-way and
conduit necessar for installation of fiber optic cable and associated equipment used to
provide local exchange service to the Customer from the cable building entrance or
propert line to the location of the equipment space. Any costs associated with obtaining
and maintaining the rights-of-way described herein, including the costs of altering the
structure to permit installation ofthe Company-provided facilties, shall be borne entirely
by, or may be charged by the Company to, the Customer. The Company may require the
Customer to demonstrate its compliance with this section prior to accepting an order for
service;
N73671050.l
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 23
Issued: February 18,2011 Effective:
RULES AND REGULATIONS
2.3 Obligations ofthe Customer (Continued)
2.3.1 General (Continued)
(e) providing a safe place to work and complying with all laws and regulations regarding the
working conditions on the premises at which Company employees and agents shall be installing
or maintaining the Company's facilities and equipment. The Customer may be required to
install and maintain Company facilities and equipment within a hazardous area if, in the
Company's opinion, injury or damage to the Company's employees or propert might result
from installation or maintenance by the Company. The Customer shall be responsible for
identifying, monitoring, removing and disposing of any hazardous material (e.g. friable
asbestos) prior to any constrction or installation work;
(f) complying with all laws and regulations applicable to, and obtaining all consents, approvals,
licenses and permits as may be required with respect to, the location of Company facilties and
equipment in any Customer premises or the rights-of-way for which Customer is responsible
under Section 2.3.1(d) above; and granting or obtaining permission for Company agents or
employees to enter the premises of the Customer at any time for the purose of installing,
inspecting, maintaining, repairg, or upon termination of services as stated herein, removing
the facilities or equipment of the Company;
(g) not creating or allowing to be placed or maintained any liens or other encumbrances on the
Company's equipment or facilties; and
(h) making Company facilties and equipment available periodically for maintenance puroses at a
time agreeable to both the Company and the Customer. No allowance for interrptions in
service wil be made for the period during which service is interrpted for such purposes.
2.3.2 Claims
With respect to any service or facility provided by the Company, Customer shall indemnify, defend
and hold harmless the Company from all claims, actions, damages, liabilties, costs and expenses,
including reasonable attorneys' fees for:
(a) any loss, destrction or damage to propert of the Company or any third-part, or the death of or
injury to persons, including, but not limited to, employees or invitees of either the Company or
the Customer, to the extent caused by or resulting in whole or in part from the negligent or
intentional act or omission of the Customer, its employees, agents, representatives or invitees; or
(b) any claim, loss damage, expense or liability for infringement of any copyright, patent, trade
secret, or any proprietary or intellectual propert right of any third-par, arising from any act or
omission by the Customer, including without limitation, use of the Company's services and
facilities in a manner not contemplated by the agreement between the Customer and the
Company.
N73671050.1
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.U.C. Price List NO.1
Original Page 24
Effective:
RULES AND REGULATIONS
2.4. i General
2.4 Customer Equipment and Channels
A Customer may transmit or receive information or signals via the facilties of the Company.
2.4.2.1
2.4.2 Station Equipment
2.4.2.2
N73671050.1
The Customer is responsible for providing and maintaining any customer equipment on
their premises. The electrc power consumed by such equipment shall be provided by,
and maintained at the expense of, the Customer. All such terminal equipment must be
registered with the FCC under 47 C.F.R., Par 68 and all wiring must be installed and
maintained in compliance with those regulations. The Company wil, where
practicable, notify the Customer that temporar discontinuance of the use of a service
may be required; however, where prior notice is not practicable, nothing contained
herein shall be deemed to impair the Company's right to discontinue forthwith the use
of a service temporarily if such action is reasonable under the circumstances. In case
of such temporar discontinuance, the Customer wil be promptly notified and afforded
the opportity to correct the condition which gave rise to the temporar
discontinuance. During such period of temporar discontinuance, credit allowance for
service interrptions as set fort in Section 2.6 following is not applicable.
The Customer is responsible for ensuring that Customer-provided equipment connected
to Company equipment and facilities is compatible with such equipment and facilties.
The magnitude and character of the voltages and curents impressed on Company-
provided equipment and wiring by the connection, operation, or maintenance of such
equipment and wiring shall be such as not to cause damage to the Company-provided
equipment and wiring or injur to the Company's employees or other persons. Any
additional protective equipment required to prevent such damage or injury shall be
provided by the Company at the Customer's expense.
Windstream NuVox, Inc.
Issued: February 18,201 I
Idaho P.U.C. Price List NO.1
Original Page 25
Effective:
RULES AND REGULATIONS
2.4 Customer Equipment and Chanels (Continued)
2.4.3.1
2.4.3 Interconnection of Facilities
2.4.3.2
2.4.3.3
2.4.4 Inspections
2.4.4.1
2.4.4.2
N73671050.1
Any special interface equipment necessar to achieve compatibilty between the
facilties and equipment of the Company used for fuishing local exchange service
and the channels, facilities, or equipment of others may be provided at the Customer's
expense.
Local Services may be connected to the services or facilities of other communications
cariers only when authorized by, and in accordance with, the terms and conditions of
the tariffs of the other communications cariers which are applicable to such
connections.
Facilities fuished under this price list may be connected to Customer-provided
terminal equipment in accordance with the provisions of this price list.
Upon reasonable notification to the Customer, and at a reasonable time, the Company
may make such tests and inspections as may be necessary to determine that the
Customer is complying with the requirements set forth in Section 2.4.2.2 for the
installation, operation, and maintenance of Customer-provided facilities and equipment
to Company-owned facilties and equipment. No credit wil be allowed for any
interrptions occurg during such inspections.
If the protective requirements for Customer-provided equipment are not being
complied with, the Company may take such action as it deems necessar to protect its
facilities, equipment, and personneL. The Company wil notify the Customer promptly
ifthere is any need for further corrective action. Within ten days of receiving this
notice the Customer must take this corrective action and notify the Company of the
action taken. If the Customer fails to do this, the Company may take whatever
additional action is deemed necessary, including the suspension of service, to protect
its facilities, equipment and personnel from harm. The Company wil, upon request 24
hours in advance, provide the Customer with a statement of technical parameters that
the Customer's equipment must meet.
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.U.C. Price List NO.1
Orginal Page 26
Effective:
2.5 Payment Arangements
RULES AND REGULATIONS
2.5.1 Payment for Service
The Customer is responsible for payment of all charges for service and facilties fuished by the
Company to the Customer or its Joint or Authorized Users. The Company must receive objections
within 30 days after statement of account is rendered, or the charges shall be deemed correct and
binding upon the Customer. If any entity other than the Company imposes charges on the Company,
in addition to its own internal costs, in connection with a service for which a Company Non-
Recurng Charge is specified, those charges may be passed on to the Customer.
2.5.1.Taxes, Fees, and Surcharges: The Customer is responsible for the payment of any
sales, use, franchise, gross receipts, excise, access or other local, state and federal
taxes, fees, charges or surcharges (however designated) excluding taxes on the
Company's net income imposed on or based upon the provision of Local Exchange
Service, all of which shall be separately designated on the Company's invoices. Any
taxes imposed by a local jurisdiction (e.g. County and municipal taxes) wil only be
recovered from those Customers residing in the affected jurisdictions. It shall be the
responsibilty of the Customer to pay any such taxes that subsequently become
applicable retroactively.
2.5.2 Biling and Collection of Charges
2.5.2.1
Bils wil be rendered monthly to Customer.
2.5.2.2
2.5.2.3
2.5.2.4
N73671050.l
All service, installation, monthly Recuring Charges and Non-Recurring Charges are 25
days or as specified on the customer invoice.
The Company shall present bils for Recurring Charges monthly to the Customer, in
advance of the month in which service is provided. Usage charges wil be biled in arears.
Amounts not paid within 27 days after the date of invoice are considered past due. A
monthly late payment charge of 1.5% and a late payment collections fee of$12.00 wil be
applied to past due amounts not previously assessed.
A $29.00 charge, or the highest permitted by law and Commission rules, wil be assessed
for checks with insufficient funds or non-existing accounts.
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 27
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.5 Payment Arangements (Continued)
2.5.2 Biling and Collection of Charges (Continued)
2.5.2.5 A $7.50 Payment Convenience Charge wil apply each time a Customer authorizes
payment of outstanding charges over the telephone, and when the method of
payment (credit card or check) allows the payment to be immediately credited to the
Customer's account. The Customer wil be informed of the Payment Convenience
Charge prior to completing the request. This charge does not apply to payments that
are mailed in, automatic funds transfer, payments made through the Company's
website (www.windstream.com). or payment by any other electronic means offered
by the Company that does not require an agent's interaction.
2.5.2.6 Customers can receive monthly invoices and associated biling detail by either
of the following methods:
Paper Remittance Statement/Web Bil Detail: A monthly Paper Remittance
Statement wil be sent via the US Postal Service. The Statement wil contain a
summar of charges due, regulatory notices, remittance information, and
instrctions for retreving detailed biling online. Customers can remit payment
online or via US Postal Service.
Customers can retrieve and download their detailed usage and charges
electronically on the Company's secure website. The electronic charges wil
contain all call detail, biling, and regulatory information required by
Commission rules.
Paper Remittance Statement/Web Bil Detail is the preferred method for
delivering biling information to customers.
Paper Remittance Statement/Web Bil Detail No Charge
Paper Bil: Customers electing not to retrieve their call detail on line wil
receive a paper copy of their entire bil, including call detail, via the US Postal
Service. Customers wil be charged a monthly Account Detail Charge to help
recover costs associated with providing a paper invoice.
Customers who wish to discontinue paper bils in favor of a Paper Remittance
Statement and Web Bil Detail can call the Company or opt for the electronic
invoice on the website.
Account Detail Charge $5.95 per month per invoice
N73671 050.l
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 28
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.5 Payment Arrangements (Continued)
2.5.3 Disputed Bils
The Customer shall notify the Company of any disputed items on a bil within 30
days of receipt of the bil. The Company wil comply with the Commission's rules
regarding dispute investigations and reporting. If the Customer and the Company
are unable to resolve the dispute to their mutual satisfaction, the Customer may file
a complaint with the Commission in accordance with the Commission's rules of
procedure at the following address:
Idaho Public Utilities Commission
PO Box 83720
Boise, ID 83720-0074
208-334-0369 or 1 -800-432-0369
2.5.3.1 The date of the dispute shall be the date the Company receives
suffcient documentation to enable it to investigate the dispute.
2.5.3.2 The date of the resolution is the date the Company completes its
investigation and notifies the Customer of the disposition of the
dispute.
2.5.4 Advance Payments
To safeguard its interests, the Company may require a Customer to make an
advance payment before services and facilities are furnished. An advance payment
wil not exceed an amount equal to any NRCs and/or special constrction and
MRCs of up to two months. It wil be credited to the Customer's initial bil.
Advance payments do not accrue interest.
N73671050.i
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.D.C. Price List NO.1
Orginal Page 29
Effective:
RULES AND REGULATIONS
2.5.5 Deposits
2.5 Payment Arrangements (Continued)
2.5.5.1
2.5.5.2
2.5.5.3
2.5.5.4
2.5.5.5
N7367 1050.1
Applicants for service or existing customers who cannot establish a satisfactory credit
standing with the Company may be required to provide the Company a security
deposit. The deposit requested wil be in cash or the equivalent of cash, and wil be
held as a guarantee for the payment of charges.
A deposit may be required in addition to an advance payment.
When a service or facility is discontinued, the amount of a deposit, if any, wil be
applied to the Customer's account and any credit balance remaining wil be refunded.
Before the service or facilty is discontinued, the Company may return the deposit or
credit it to the Customer's account after twelve months ifbils have been paid fully
and on time, or as specified by the Commission.
Deposits held wil accrue interest at a rate of 1.0% or as specified by the Commission.
Interest is credited to the customer annually, or upon termination of the service, or
upon retu of the deposit by the Company. The Company shall refud deposits and
accrued interest in a manner consistent with any applicable Commission regulations.
A deposit does not relieve the Customer ofthe responsibility for the prompt and full
payment of bils on presentation.
Windstream NuVox, Inc.Idaho P.U.C. Price List No. I
Orginal Page 30
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.5 Payment Arangements (Continued)
2.5.6 Discontinuance of Service
2.5.6.1 Upon reasonable notice, and in compliance with applicable Commission regulations,
the Company may discontinue or suspend service without incuring any liabilty, as
follows:
(a) Upon 10 days prior wrtten notice to the Customer for nonpayment of any past due
amounts as defined in 2.5.2.3.
(b) Upon 10 days written notice to the Customer for non-compliance or violation of
the material terms or conditions for furnishing service, with this document, or with
Commission regulations regarding service supplied by Company, if such violation
continues during that notice period.
(c) Upon 10 days written notice to the Customer for failure to permit access to the
Company's equipment.
(d) Upon 10 days wrtten notice to the Customer, after failure of the Customer to
comply with a request made by the Company for deposit or advance payment.
2.5.6.2 The Customer is responsible for providing adequate lines to enable the Company to
terminate all toll-free (e.g., 800/888) service calls to the Customer's telephone
equipment. Should the Customer have insuffcient lines on which to terminate 800
Service calls, the Company reserves the right to request the Customer to add additional
lines for call terminations. If, after ninety (90) days, the Customer has not made the
requested change, the Company, without incuring any liability, reserves the right to
terminate the Customer's 800 Service, with thirt (30) days' written notice.
2.5.6.3 Upon condemnation of any material portion of the facilities used by the Company to
provide service to a Customer or if a casualty renders all or any material portion of
such facilities inoperable beyond feasible repair, the Company may re-establish service
by whatever means may be reasonable under the circumstances (including by
replacement of the affected facilities or resale of another carrier's services or facilities).
The company may seek to modify its service area to reflect the loss of facilities.
2.5.6.4 Upon the Customer's insolvency, assignment for the benefit of creditors, filing for
bankptcy or reorganization, failing to discharge an involuntar petition within the
time permitted by law, or abandonment of service, the Company may, with prior notice
to the customer, immediately discontinue or suspend service without incurring any
liability, except to the extent such action is restrcted by applicable regulations of the
Commission.
2.5.6.5 Upon any governmental prohibition, or required alteration of the services to be
provided or any violation of any applicable law or regulation, the Company may
immediately discontinue or suspend service without incuring any liability.
N73671050.1
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Orginal Page 3 I
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.5 Payment Arangements (Continued)
2.5.6 Discontinuance of Service (Continued)
2.5.6.6 Immediately and without notice, the Company may, to the extent permitted by
applicable regulations ofthe Commission, discontinue the fuishing of any and/or all
service(s) to a Customer without incurring any liabilty if:
(a) The Company deems it necessar to prevent or to protect against fraud or
to otherwise protect its personnel, agents, facilties or services; or
(b) The Customer provides false information or refuses to provide
information to the Company regarding the Customer's identity, address,
creditworthiness, past or current use of other common carier
communications services, or its planed use of the Company's
service(s); or
(c) The Customer uses, or attempts to use, service with the intent to avoid
the payment, either in whole or in part, of the Company's charges for the
service by:
(I) Using or attempting to use service by rearranging, tampering
with, or making unauthorized connections to the Company's
service; or
(2) Using trcks, schemes, false or invalid numbers, false credit
devices, electronic devices; or
(3) Any other fraudulent means or devices; or
(d) The Customer uses of service in such a manner as to interfere with the
service of other users; or
(e) The Customer uses service for unlawful purposes, or the Company is
required to discontinue service by a governmental/law enforcement
requirement; or
(f) A safety hazard is found to exist at the Customer's premises; or
(g) The Customer transmits obscenity or profanity over Company facilities.
N7367 1050.1
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 32
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.5 Payment Arangements (Continued)
2.5.6 Discontinuance of Service (Continued)
2.5.6.7 The suspension or discontinuance of service(s) by the Company pursuant to this
Section does not relieve the Customer of any obligation to pay the Company for
charges due and owing for service(s) fuished durg the time of or up to suspension
or discontinuance.
2.5.6.8 Upon the Company's discontinuance of service to the Customer under Section 2.5.6,
all applicable charges, including termination charges, shall become due. This is in
addition to all other remedies that may be available to the Company at law or in equity
or under any other provision of this document.
N73671050.1
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 33
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.6 Allowances for Interrptions of Service
2.6.1 Credit for Interrptions: Subject to PUC rules, when the use of service or facilties furnished by
the Company is interrpted due to any cause other than the negligence or wilful act of the
Customer, or the operation or failure of the facilities or equipment provided by the Customer, a
pro rata adjustment of the monthly Recurng Charges subject to interrption wil be allowed for
the service and facilties rendered useless and inoperative by reason of the interrption whenever
said interrption continues for a period of24 hours or more from the time the interrption is
reported to or known to exist by the Company, except as otherwise specified in the Company's
price list or tariffs. If the Customer reports a service, facilty or circuit to be inoperative but
declines to release it for testing and repair, it is considered to be impaired, but not interrpted.
For calculating credit allowances, every month is considered to have 30 days. A credit allowance
is applied on a pro rata basis against the monthly Recurring Charges specified hereunder for and
is dependent upon the length ofthe interrption. Only those facilities on the interrpted portion
of the circuit wil receive a credit. Credit allowances for service outages that exceed 24 hours in
duration wil be rounded up to the next whole 24 hours.
2.6.2 Limitations on Allowances
No credit allowance wil be made for:
A. Interrptions due to the negligence of, or noncompliance with the provisions of this price
list by, the Customer, Authorized User, Joint User, or other common carer providing
service connected to the service of Company;
B. Interrptions due to the negligence of any person other than the Company including but not
limited to the Customer or other common carrers connected to the Company's facilities;
C. Interrptions due to the failure or malfunction of non-Company equipment;
D. Interrptions of service during any period in which the Company is not given full and free
access to its facilities and equipment for the purose of investigating and correcting
interruptions;
E. Interrptions of service during a period in which the Customer continues to use the service
on an impaired basis;
F. Interrptions of service during any period when the Customer has released service to the
Company for maintenance purposes or for implementation of a Customer order for a
change in service arrangements;
G. Interrption of service due to circumstances or causes beyond the control of the Company.
2.6.3 Use of Alternative Service Provided by the Company: Should the Customer elect to use an
alternative service provided by the Company durng the period that a service is interrpted, the
Customer must pay the rates and charges for the alternative service used.
N73671 050. 1
Wind stream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 34
Issued: Februar 18, 20ll Effective:
RULES AND REGULATIONS
2.7 Cancellation of Service
2.7.1 Cancellation of Application for Service
2.7.1.Where the Company permits Customer to cancel an application for service prior to the
star of service and/or prior to any special constrction, charges may apply.
2.7.1.2 Where, prior to cancellation by the Customer, the Company incurs any expenses in
installng the service or in preparing to install the service that it otherwise would not
have incurred, a charge equal to the costs the Company incured, less net salvage, shall
apply, but in no case shall this charge exceed the sum of the charge for the minimum
period of service ordered, including installation charges, and all charges others levy
against the Company that would have been chargeable to the Customer had service
begun.
2.7.1.3 The special charges described in 2.7.1.2 wil be calculated and applied on a case-by-
case basis.
2.7.2 Cancellation of Service by the Customer
Ifa customer is disconnected under Section 2.5.6, cancels a Contract, or otherwise terminates
services before the completion of the term for any reason whatsoever, Customer agrees to pay to
Company the following sums which shall become due and owing as of the effective date of the
cancellation or termination and be payable within the period set forth in 2.52, all costs, fees and
expenses incurred in connection with:
A. all Non-Recurring Charges owed the Company, plus
B. any disconnection, early cancellation or termination charges reasonably incurred and paid to
third parties by Company on behalf of Customer, plus
C. all Recuring Charges specified in the applicable Service Order or Contract for the balance of
the then current term.
N73671050.l
Windstream NuVox, Inc.Idaho P.U.C. Price List No. 1
Orginal Page 35
Issued: Februar 18,2011 Effective:
RULES AND REGULATIONS
2.8 Transfer and Assignents
A Customer, joint user, or authorized user may not assign, or transfer in any maner, the Service or any
rights associated with the Service without the wrtten consent of the Company. The Company wil permit a
Customer to transfer its existing service to another entity only if the existing Customer has paid all charges
owed to the Company for services. All regulations and conditions contained in this Document shall apply to
all such permitted assignees or transferees, as well as all conditions of service and assignee must assume all
of Customer's obligations. The Company may assign its rights and duties (a) to any subsidiar, parent
company or affiiate of the Company; (b) pursuant to any sale or transfer of substantially all the assets of
the Company; or (c) puruant to any financing, merger or reorganization of the Company.
2.9 Notices and Communications
2.9.1 All notices shall be in writing. The paries shall designate an address to which all notices and
other communications should be delivered and may also designate a separate address to which the
bils for Service should be mailed or paid. The Customer may designate an email address for
delivery of notices and communications. Each part shall advise the other when its physical or
email address has changed.
2.9.2 Notices and other communications of either par, and all bils mailed by the Company, shall be
presumed to have been delivered to the other part on the third business day following placement
of the notice, communication or bil with the U.S. Mail or a private delivery service, prepaid and
properly addressed, or when actually received or refused by the addressee, whichever occurs fist.
Email communication wil be assumed to be delivered on the date sent.
N73671050.i
Windstream NuVox, Inc.Idaho P.U.c. Price List NO.1
Orginal Page 36
Issued: Februar 18, 2011 Effective:
SERVICE CONNECTION CHARGES
3.1 Description
Service Connection Charges are one-time charges associated with a service or item of equipment. They
necessarly apply on a per-item basis each time the service or an item of equipment is provided and include,
but are not limited to, the following:
I) Service Connection Charge: A Service Connection Charge is a one-time charge for Company work
associated with activities to set up/change accounts. This includes service order issuance, programing,
biling, etc., for installations, moves, changes, or rearangements of services and/or equipment.
2) Labor Charge: Labor Charges are one-time charges related to work performed by the Company or a
Company representative associated with customer premises visits. Labor charges are broken down as
follows:
Regulated - Charges for work done on the Company's side of the protector/Standard Network
Interface (SNI) and Demarcation Point (NI). This may include, but is not limited to,
installng, rearranging, changing, re-terminating, moving or removing the Demarcation Point
or SNI, or adding/rearanging of existing access lines at the customer's request.
Maintenance - When a dispatch is necessar on repair to isolate trouble on the Customer's
side of the Demarcation Point. Charges apply when a technician is dispatched, the network is
verified OK, and trouble is isolated to the customer's side of the Demarcation Point.
Inside Wire Maintertance/lnstallation/Jacks - Includes all wire, cable, and jacks (excluding
customer premise equipment) on the customer's side of the Company's Demarcation Point.
Charges apply at the customer's request and expense.
N73671050J
Windstream NuVox, Inc.Idaho P.U.C. Price List No. I
Original Page 37
Issued: February 18,2011 Effective:
SERVICE CONNECTION CHARGES
3.2 General Regulations
3.2.1 The Service Connection Charges contemplate work being performed by the Company, or on behalf of
the Company, during normal working hours.
3.2.2 Service Connection Charges are in addition to other rates and charges normally applying under the
price list. They apply in addition to constrction charges made because of unusual costs in
establishing service.
3.3 Service Connection Charges Do Not Apply To:
3.3.1 Moves or changes required for the proper maintenance of service.
3.3.2 Changes of telephone numbers for Company initiated reasons or service reasons, e.g., change to
Touch-tone service.
3.4 Labor Charges: The charges below apply whenever a customer premises visit is required, at the customer's
request, as specified under 3.1:
First hour, one hour minimum
Each additional half hour
Materials
$125.00
$42.50
Cost plus 8%
N73671050.i
Wind stream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 38
Issued: Februar 18,2011 Effective:
SERVICE CONNECTION CHARGES
3.5 Service Connection Charges for all Services
Non-recurg charges apply to cover the Company's cost of processing Service Orders for new services and
additions/changes to existing services as follows. These charges may apply in addition to Service Installation
charges for specific services as noted in applicable sections of this price list.
Non-Recurring
Service Connection Charge Charge Applies to:
Channel Charges
Facility Chanel or
Business Line $75.00 Additions or changes - first ChanneL.
Additional Channel(s) or Maximum order charge of$125.00 or 2+
Business Line lines $50.00 channels/lnes
Disconnect Channel(s)/or Applies per service order at the time of
Business Line $25.00 disconnection.
DID Block $25.00 Add, change or disconnect up to 60 DID
number in blocks of 20
DID Block $75.00 Add, change or disconnect 6 i + Numbers
Ported DID Block $50.00 Add up to 60 Numbers
Ported DID Block $150.00 Add 61 + Numbers
Channel Reconfiguration -
Voice/Data, Tl/PRI,
Directionality $100.00 Additions or changes per order
Convert Voice/Data
Channel $50.00 Change per order
PRI Back Up D Channel $25.00 Additions or changes per order
Voice Channel Features
Callng Featues, Hunting,
Remote Call Forwarding,
Signaling, Extended Area or
other secondary order Per service order for additions/changes.
changes $25.00 Limit of 3 featues per order.
Customer Account Charges
Change Customer/
Company Name $50.00 Per order
Change of Biling Address N/C
Change of Ownership $100.00 Per order
PIC Change $5.00 Per change of presubscribed interexchange
carrier
Change Telephone Number $25.00 Per line
Change Parent/Child Biling $150.00 Per order
N73671050.i
Windstream NuVox, Inc.
Issued: Februar 18,2011
Idaho P.U.C. Prce List NO.1
Original Page 39
Effective:
SERVICE CONNECTION CHARGES
3.5 Service Connection Charges for all Services (Continued)
Service Connection Charge
Directory Listings Charges
Primar, Non-Published,
Non-Listed and Other
Listings
Additional Phonebooks
800/Long Distance Service
800 #
Ported 800 #
Disconnect 800 Number
800 Directory Assistance
Listing
Vanity 800 number
Payphone /Non-Payphone
Call Blocking
F eatures -Time of Day or
Holiday Routing; Ring-to
Number
Geo Routing
Phone Card Set Up;
Additional Phone Card
Account Codes
Account Codes
LD Buckets
Restoration of Service
Reconnection Charge-
Reconnect - Full
Reconnect - Partial
N73671050.i
Non-Recurring
Charge
$15.00
$5.00
$50.00
$75.00
$25.00
$25.00
$100.00
$25.00
$25.00
$50.00
$25.00
$25.00
$50.00
$5.00
$50.00
$250.00
$100.00
Applies to:
Per addition or change
Per book
Add/Change, per order
Add/Change, per order
Per order, at the time the order is
placed
Per request
Add/Change, per number
Add/Change, per order
Add/Change, per order
Per card
Add/Change up to 25 Numbers
Add/Change 26+ Numbers
Per Add/Change or per order
Applies per order for restoration of
service and facilities after payment
received for suspended service
Applies when customer rescinds
disconnect order and Company must
reorder facility
Applies when customer rescinds
disconnect order but facility stil
available
Windstream NuVox, Inc.Idaho P.U.C. Price List No. 1
Original Page 40
Issued: Februar 18,2011 Effective:
SERVICE CONNECTION CHARGES
3.6 Expedited Service Connection Charges
Customers may request an expedited date for pending service orders pertaining to initial service installation, or
moves, additions, or changes to existing service.
The Company wil provide to the Customer an estimate of expedite charges when the Customer requests an
expedited due date. The Customer can elect standard installation rather than incurng the estimated charges for
expedited service.
Expedited service is offered subject to availability of facilties and resources as well as service order and systems
readiness. If the Company accepts, at its option, a request to expedite an order, the Company does not guarantee
the requested due date in advance of the normal service order interval. The Company wil use its best effort to
meet the requested due date. The Company is not liable for vendor or other third-part charges incured by the
Customer if the Company is unable to meet the expedited due date.
A Customer wil not be charged an expedite charge in the event the Company is unable to expedite the order. If a
Customer requests an expedited date and the Company complies, but the Customer subsequently postpones the
due date, expedite charges wil stil apply.
Non-Recuring Expedite Charges apply in addition to other applicable non-recurring installation and/or Service
Connection Charges. The charges apply per order.
LineslFeature Expedite Charges Non-Recurring Charge
Remote Call Forwarding
Signaling Changes (ground / loop star)
Tl Line Type Conversion (Combo, 2WDID, DID, PRI)
Toll Free Directory Assistance, Feature, Number, Ring-
To Changes
Toll Free Number - New Number
Voice Channels - Added to existing Tl voice facilties
Voice Line - New UNE-L with new numbers only
Long Distance - Rate Plan Change
Porting Numbers
$175.00
$175.00
$175.00
Toll Free Numbers - Ported
Voice Service added (for first time) to existing Tl
$75.00
$75.00
$75.00
$175.00
$75.00
1 - 50 lines $75.00
51+ lines $175.00
1 - 50 lines $75.00
51+ lines $175.00
$175.00
N7367 1050. 1
Wind stream NuVox, Inc.Idaho P.U.C. Price List NO.1
Orginal Page 41
Issued: February 18,2011 Effective:
LOCAL EXCHANGE SERVICES
4.1 Description
Local Exchange Service offers customers the ability to connect to the Company's network and originate
calls to, and receive calls from, all other stations on the telephone network; access long distance services;
access emergency services; access services provided by other carier;, and access other services
described in this price list. The Company's service cannot be used to originate calls to other telephone
companies' caller-paid information services (e.g., 900, 976). Calls to those numbers and other numbers
used for caller-paid information services wil be blocked by the Company.
Service is provided subject to the availabilty of network services, facilties, and technology, and
availability of customer equipment, wiring, softare, and capacity. Services, rates, and contract
conditions might not be available in all areas. The Company offers service to business customers.
4.2 Service Area:
The Company offers service in areas where it has been certificated by the Commission and where it has
available facilities or has leased the requisite facilties. The Company offers service in the 652 and 960
LATAs.
The Company serves all rate centers within these LATAs, subject to availabilty. The Company concurs
with the NPAINXX designations, maps, callng areas, and/or exchange boundaries of the incumbent local
exchange carrier.
4.3 Local Calling Service
Local calling within the local callng area is included in the monthly recurring charges. Customers can
call anywhere within their respective local callng area. Calls terminating outside the customer's local
calling area are subject to usage or toll charges.
The local callng area includes all NPAINXXs within the Customer's rate center.
N73671050.i
Windstream NuVox, Inc.Idaho P.U.C. Price List No. I
Original Page 42
Issued: February 18,2011 Effective:
LOCAL EXCHANGE SERVICES
4.4 Emergency Services (Enhanced 911)
Emergency service (Enhanced 91 1) allows customers to reach appropriate emergency services including police,
fire and medical services. The Customer's address and telephone information wil be provided to the priary
E91 i provider for display at the Public Service Answering Point (PSAP). The Company wil collect 91 1
surcharges from customers and remit all surcharge revenue to the appropriate government entity, as required by
Commission rules, local jurisdiction requirements, and Sate law.
4.5 Telecommunications Relay Service (TRS)
Telecommunications Relay Service enables hearing or speech-impaired persons who use a Text Telephone (TT)
or similar devices, to communicate. A Customer wil be able to access the state provider to complete such calls.
The Company wil collect TRS surcharges from customers and remit all surcharge revenue to the appropriate
governent entity, as required by Commission rules and Sate law.
4.6 State Universal Service Fund (USF) Assessment
The Company wil collect state USF surcharges from customers and remit all surcharge revenue to the
appropriate governent entity, as required by Commission rules and Sate law.
N73671050J
Windstream NuVox, Inc.Idaho P.D.C. Price List NO.1
Original Page 43
Issued: Februar 18,2011 Effective:
LOCAL EXCHANGE SERVICES
4.7 Caller ID Regulations
The following regulations apply to the Caller ID featue:
4.7.1 Per line blocking for the delivery of name and number is available upon request, at no charge, to the
following entities and their employees/volunteers, for lines over which the offcial business of the
agency is conducted including those at the residences of employees/volunteers, where an executive
offcer of the agency registers with the Company a need for blocking: (a) private, nonprofit, tax-
exempt, domestic violence intervention agencies and (b) federal, state, and local law enforcement
agencies. Name and number information wil not be transmitted from a line equipped with this
capabilty .
4.7.2 Per line blocking is operational on a continuous basis but can be deactivated by the customer by
dialing an access code immediately prior to placing a call. Line blocking customers can unblock
their callng name and number information on a per call basis, at no charge, by dialing an access
code (*82 for Touch-tone or i i 82 for rotary) immediately before placing a call.
4.7.3 Any calling par may prevent the delivery of their callng name and/or number to the called
par by dialing an access code (*67 on their Touch-tone pad or 1167 from a rotar phone)
immediately prior to placing a call. The access code wil activate per call blocking, which is
available at no charge.
4.7.4 If the calling par activates blocking, the name and/or number wil not be transmitted across the
line to the called part. Instead, Caller ID customers wil receive an anonymous indicator. This
anonymous indicator notifies the Caller ID customer that the calling part has elected to block
the delivery of their name and telephone number. The blocking of name and number wil not be
provided on calls originating from Customer Owned Pay Telephones.
4.7.5 Caller ID customers wil be responsible for the provision ofa display device which wil be
located on the customer's premises. The installation, repair, and technical capability of that
equipment wil be the responsibility of the customer. The Company assumes no liability and wil
be held harless for any incompatibility of this equipment to perform satisfactorily with the
network features described herein.
4.7.6 Caller ID information is intended solely for the use of the Caller ID subscriber. Resale of this
information is prohibited by this document. Name and number information wil not be displayed
if the called par is off-hook or if the called part answers during the first ring interval. Name
and number information wil be displayed for calls made from another central offce only if it is
linked by appropriate facilities. Caller ID is not available on operator handled calls.
4.7.7 The Company shall not be liable for any claims for damages caused or claimed to have been
caused by the transmission of Caller ID information.
4.7.8 Caller ID information may not be sold or given to another party without the caller's written
permission. Information may only be used for (a) routing or completing of calls; (b) biling of
calls; (c) account management purposes; (d) services directly related to the call or transaction; (e)
verification of calling par identity; and (f) marketing products or services that are directly
related to those previously acquired by the customers from the Caller ID subscriber. This applies
if the Caller ID subscriber has an existing relationship with the customer. Caller ID customers
failng to comply with any of these conditions wil have their service terminated.
N7367 1050.1
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 44
Issued: Februar 18,2011 Effective:
DIRECTORY LISTINGS
5. 1 General Regulations
5.1. I The Company shall provide for a single directory listing, termed the primar listing, in the telephone
directory published by the dominant exchange service provider in the customer's exchange areas of
the Station number which is designated as the Customer's main biling number. Directory listings
of additional Company Station numbers, other than the Customer's main biling number, associated
with a Customer's service wil be provided for a monthly recuring charge per listing.
5. 1.2 The Company reserves the right to limit the length of any listing in the directory by the use of
abbreviations when, in its judgment, the clearess of the listing or the identification of the Customer
is not impaired thereby. Where more than one line is required to properly list the Customer, no
additional charge is made.
5.1.3 The Company may refuse a listing which is known not to constitute a legally authorized or adopted
name, obscenities in the name, or any listing which, in the opinion ofthe Company, is likely to
mislead or deceive calling persons as to the identity of the listed part, or is a contrived name used
for advertising purposes or to secure a preferential position in the directory or is more elaborate than
is reasonably necessar to identify the listed part. The Company, upon notification to the
Customer, wil withdraw any listing which is found to be in violation of its rules with respect
thereto.
5.1.4 Each listing must be designated Governent or Business to be placed in the appropriate section of
the directory. In order to aid the user of the directory, and to avoid misleading or deceiving the
callng part as to the identity ofthe listed par, only business listings may be placed in the
Business Section and only residential listings in the Residential section. The Company, upon
notification to the customer, wil withdraw any listing which is found to be in violation of it s rules
with respect thereto.
5. 1.5 In order for listings to appear in an upcoming directory, the Customer must fuish the listing to the
Company in time to meet the directory publishing schedule.
5.1.6 When a customer receives a new telephone number, the Company wil offer the Customer intercept
and referral service without charge for a period of 30 days. If the customer desires this service, the
Company wil intercept all calls to the Customer's former telephone number and refer callers to the
new telephone number.
N73671050.1
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Original Page 45
Issued: Februar 18,2011 Effective:
DIRECTORY LISTINGS
5.2 Descriptions
Directory listings are provided in connection with each Customer service as specified herein.
5.2.1 Primar Listing: A primary listing contains the name of the Customer, or the name under which a
business is regularly conducted, as well as the address and telephone number of the Customer. This
listing is provided at no additional Charge.
5.2.2 Additional Listings: In connection with business service, additional listings are available only in the
names of Authorized Users of the Customer's service, as defined herein.
5.2.3 Nonpublished Listings: Listings that are neither printed in directories nor available from Directory
Assistance.
A Nonpublished Telephone Service wil be furnished, at the Customer's request, providing for the
omission or deletion of the Customer's telephone listing from the telephone directory and, in
addition, the Customer's telephone listing wil be omitted or deleted from the directory assistance
records, subject to the provisions set fort in Section 2, Rules and Regulations, 2. i .4.15- 2.1.4.17.
5.2.4 Nonlisted Numbers: A Nonlisted number wil be furnished at the Customer's request, providing for
the omission or deletion of the Customer's listing from the telephone directory. Such listings wil be
caried in the Company's directory assistance and other records and wil be given to any calling
par.
5.2.5 Foreign Listings: Where available, a listing in a telephone directory which is not in the Customer's
immediate calling area. The Customer wil be charged the rates specified in the tariff published by
the specific exchange carier providing the Foreign Listing.
5.2.6 Alternate Listings: Where available, a listing which references a telephone number that is not the
primar listing for the Customer. The Customer must provide written verification that the Alternate
telephone number is authorized to accept calls.
N73671050.1
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 46
Issued: Februar 18,2011 Effective:
DIRECTORY LISTINGS
5.3 Rates
The following charges apply for directory listings.
Monthly Recuring Charge Non-Recurg Charge
Primar Listing
Additional Listing
Additional Main Listing
Non-Published Number
Non-Listed Number
Classified Heading
No Charge
$1.40
$1.40
$2.50
$1.40
No Charge
$5.00
$5.00
$5.00
$5.00
$5.00
$5.00
Service Connection Charges under Section 3, apply for additions/changes to directory listings.
The charges above apply per listing or per number.
Charges for Non-Published Numbers do not apply to customers serviced by Telecommunications Devices for
the Deaf (TDD).
N73671050.l
Wind stream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 47
Issued: Februar 18, 2011 Effective:
OPERATOR SERVICES
6.1 Directory Assistance
A customer may obtain Directory Assistance in determining telephone numbers by callng the Directory
Assistance operator.
6.1. Each call to Directory Assistance (41 i or 1-NPA-555-1212) wil be charged as follows:
Per Call
$1.99
6.1.2 A credit wil be given for calls to Directory Assistance under the following circumstances:
a) The Customer experiences poor transmission or is cut-off during the Call; or
b) The Customer is given an incorrect telephone number.
6. 1.3 To obtain a credit as identified under 6. 1.2 above, the Customer must notify its Customer Service
representative.
6.1.4 Directory Assistance Call Completion is available, where facilities and technology permit, when the
Customer requests connection to the telephone number requested from Directory Assistance. There
is no call allowance for Directory Assistance Call Completion. Rates apply in addition to charges
for Directory Assistance and any applicable toll charges as follows:
Per Call
$.35
N73671050.1
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Orginal Page 48
Issued: Februar 18,2011 Effective:
OPERATOR SERVICES
6.2 Operator Assistance
A customer may obtain the assistance of a local operator to complete local exchange telephone calls in the
following manner:
6.2.1 Third Number Biling: Provides the Customer with the capability to charge a local call to a third
number which is different from the called or calling part. The par answering at the third number
has the option to refuse acceptance of the charges in advance or when queried by the operator.
6.2.2 Collect Calls: Provides the Customer with the capability to charge a call to the called par. On the
operator anouncement of a collect call, the called par has the option to refuse acceptance of
charges in advance or when queried by the operator.
6.2.3 Callng Cards: Provides the Customer with the capability to place a call using a callng card of an
Interexchange Carrier with or without the assistance of an operator.
6.2.4 Person to Person: Calls completed with the assistance of an operator to a paricular Station and
person specified by the caller. The call may be biled to the called par.
6.2.5 Station to Station: Calls completed with the assistance of an operator to a paricular Station. The
call may be biled to the called part.
6.2.6 General Assistance: The Customer has the option to request general information from the operator,
such as dialing instrction, countr or city codes, area code information and Customer Service 800
telephone numbers, but does not request the operator to complete the call.
6.2.7 Operator Assisted Surcharges:
The following surcharges wil be applied per call:
Station to Station
Person to Person
0+/0-
General Assistance
$.65
$1.50
$.65
No charge
N73671050.i
Windstream NuVox, Inc.Idaho P.U.C. Price List NO.1
Original Page 49
Issued: Februar 18,2011 Effective:
OPERATOR SERVICES
6.2 Operator Assistance - (Continued)
6.2.8 Busy Line Verification: Upon request of the callng par, the Company wil determine ifthe line is
clear of "in use" and report to the callng par.
6.2.9 Busy Line Verification with Interrpt: The Operator wil interrpt the call on the called line only if
the callng par indicates an emergency and requests interrption.
6.2.10 Busy Line Verification Rates:
The following charge wil apply for verification, interrption, and connection:
Per Request $6.99
N73671050.l
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
Original Page 50
Issued: Februar 18,2011 Effective:
OPERA TOR SERVICES
6.3 Additional Operator Services Regulations
6.3.1 The Company wil arange for listing of its name on a LEC's biling of the Company's charges, if
the LEC has multi-carrier bil listing capabilty.
6.3.2 The Company wil employ reasonable callng card verification procedures, which are acceptable to
the companies issuing the callng cards. In order to control fraud, the Company may refuse to accept
callng cards, which it determines to be invalid or cards which it is unable to verify.
6.3.3 The Company wil direct all "0" or "00" emergency calls in the quickest manner to the local
emergency service provider at no charge.
6.3.4 Upon request, the Company wil transfer calls to other authorized interexchange companies or to the
LEC, if biling can list the caller's actual point of origin.
6.3.5 The Company's contracts with traffc aggregators wil contain provisions which:
a) Prohibit the blocking of access to an end-user's interexchange carier of choice.
b) Provide for the prominent posting or display, on or near the telephones to be utilized by end-
users, of material setting fort the name of the Company, complaint procedures, instructions on
reaching the LEC operator as well as other interexchange carers, and procedures for
emergency calls.
6.3.6 All services in this section are provided subject to availability of technology and facilities. Operator
Assistance may not be available for all call tyes. Applicable per minute usage charges also apply.
N73671050.i
Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
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Issued: February 18,2011 Effective:
MISCELLANEOUS SERVICES
7.1 Temporar Promotional Programs
The Company, may, from time to time offer special promotional service offerings designed to attct new
customers or to promote customer awareness of services. Promotional service offerings shall be subject to
specific dates, times, and/or locations. Unless otherwise specified, promotional rates are not available to
existing customers.
7.2 Individual Case Basis
Individual Case Basis (ICB) pricing, services, and arangements may be developed by the Company upon
request and offered at its discretion on a case-by-case basis to a customer or potential customer. ICB offerings
wil take into account special customer considerations including, but not limited to, bundled services, volume
or term commitments, or a response to a competitive offering, and may differ from rates, terms or services
otherwise found in this document. ICB rates and terms wil be offered to the Customer in writing and a
contract entered into between the Company and the Customer and provided on a non-discriminatory basis.
Terms ofICB arrangements wil be provided to the Commission pursuant to applicable rules, regulations or
laws on a proprietary basis.
7.3 SoftPhone
SoftPhone provides the capability to make voice calls using software loaded on a computer located at the
customer's premises where unchannelized VoIP broadband service is provisioned to allow for full
capacity data transmission. SoftPhone includes assignment of a local telephone number and 9 i 1
capability. For intrastate long distance calls placed using SoftPhone, the applicable per minute long
distance rate wil apply. No additional charge applies to local calls made using SoftPhone.
MRC: $15.00 per chanel Client
7.4 Business Line:
Business Line is an analog, loop-start channel that can be connected to a single device, e.g., a single line
telephone set, fax, or modem. Business Line channels cannot be used to serve multi-line devices such as
key systems or PBXs. This facility may be provided via either central offce unbundled loop or resale
arrangements.
MRC: $60.00 per channel per month
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Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
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MISCELLANEOUS SERVICES
7.5 Special Constrction
7.5.1 Basis for Charges
Where the Company fuishes a facilty or service for which a rate or charge is not specified in the
Company's price list or tarffs, charges wil be based on the costs incured by the Company and may
include: (1) non-recuring tye charges; (2) recuring tye charges; (3) termination liabilties; or (4)
combinations thereof.
7.5.2 Basis for Cost Computation
The costs referred to above may include one or more of the following items to the extent they are
applicable:
I) Cost installed of the facilties to be provided including estimated costs for the rearrangements of
existing facilities. Cost installed includes the cost of:
a) equipment and materials provided or used,
b) engineering, labor and supervision,
c) transportation, and
d) rights of way;
2) cost of maintenance;
3) depreciation on the estimated cost installed of any facilties provided, based on the anticipated
useful service life of the facilities with an appropriate allowance for the estimated net salvage;
4) administration, taxes and uncollectible revenue on the basis of reasonable average costs for these
items;
5) license preparation, processing and related fees;
6) price list/contract preparation, processing and related fees;
7) any other identifiable costs related to the facilities provided;
8) an amount for retu and contingencies.
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MISCELLANEOUS SERVICES
7.5 Special Constrction - (Continued)
7.5.3 Termination Liability
To the extent that there is no other requirement for use by the Company, a termination liabilty wil
apply for facilties specially constrcted at the request of the Customer.
The termination period is the estimated service life of the facilities provided.
The maximum termination liabilty amount is equal to the estimated amounts for:
1) Cost installed of the facilties provided including estimated costs for arangements of existing
facilities and/or constrction of new facilities as appropriate, less net salvage. Cost installed
includes the cost of:
a) equipment and materials provided or used,
b) engineering, labor and supervision,
c) transportation, and
d) rights of way;
2) license preparation, processing, and related fees;
3) price list preparation, processing, and related fees;
4) cost of removal and restoration, where appropriate; and
5) any other identifiable costs related to the specially constrcted or rearanged facilties.
The applicable liability method for calculating the unpaid balance of a term obligation is obtained by
multiplying the sum of the amounts determined as set forth above by a factor related to the unexpired
period of liability and the discount rate for retu and contingencies. The amount determined pursuant
to the above paragraphs shall be adjusted to reflect the predetermined estimate net salvage, including
any reuse of the facilities provided. This product is adjusted to reflect applicable taxes.
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Windstream NuVox, Inc.Idaho P.U.C. Prce List No. I
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MISCELLANEOUS SERVICES
7.6 Remote Call Forwarding
7.6.1 Description
Remote Call Forwarding (RCF) provides the subscriber with a "local" 7- or 10-digit number
telephone number, which can be used by callers outside of the subscriber's exchange. Calls appear to
the calling part to be local in natue. Calls to the RCF number are automatically forwarded to
another telephone number designated by the RCF subscriber. The RCF number can be in either a
different exchange (remote) or another central offce within the same exchange (local).
7.6.2 General Regulations
1) RCF is subject to the availability of Company facilties and compatibility with customer facilities
and configuration. Transmission quality is dependent upon distance and routing of the forwarded
call and is not suitable for data.
2) Terminating stations must have incoming call capability.
3) Additional paths can be ordered to handle multiple calls to the RCF number, as long as there are
adequate customer facilities to handle multiple calls at the terminating end.
4) The RCF subscriber is responsible for all charges between the RCF number and the terminating
number, including toll.
5) The caller is responsible for charges between the originating number and the RCF number.
6) One directory listing per access path ordered is provided without charge for the telephone
directory associated with the RCF number. Additional listings may be ordered as specified in the
Directory Listings section of this price list.
7) Account codes canot be placed on the terminating number. Caller ID information may not be
available on the terminating end. Distinctive ringing is not available on incoming calls.
8) The terminating line cannot be a residential line.
9) The minimum contract period is one month.
10) Non-recurring charges wil apply for moves and changes.
7.6.3 Rates
Per Path
Monthly Rate
$25.00
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WINDSTREAM DYNAMIC OFFICE AND TOTAL OFFICE
8. i Description
Windstream Dynamic Offce and Total Office (referred to collectively as "Dynamic Office") is a family of
services utilzing Voice over Internet Protocol (VoIP) technology. Dynamic Offce is available with Tl,
ISDN-PRI, or other transport mechanism. Services and featues are offered subject to the availabilty of
network services, facilities and technology and compatibility with customer equipment, wirg, softare,
and capacity.
Dynamic Offce is available to new customers, and to existing customers upon expiration of their existing
contracts for other service. Customers who convert to Dynamic Offce are not entitled to accumulated long
distance minutes associated with their pre-existing contract. Multi-location customers can, but are not
required, to have Windstream Dynamic Office at all locations.
Pricing in this section does not include handsets, wiring, installation, LAN assessment, or any other special
installation or services unless specified herein. Customer is responsible for subscribing to appropriate levels
of bandwidth, based on the number of users, to accommodate local, long distance and 911 calling. Customer
is responsible for complying with any guidelines or terms regarding this service and for having necessary
facilties in place for its operation. The Company is not responsible for outages or performance issues that
might occur if Customer does not to conform to these guidelines. Remote site DID service requires that a
physical address be associated with each DID for the provision oflocal calling and 911 emergency routing
service.
Windstream Dynamic Office customers must maintain a minimum monthly commitment, defined as 85% of
their monthly recurng charges at initial installation. Customers may decrease their services without penalty
provided they do not fall below their minimum monthly commitment.
ICB pricing, services, and arangements may be developed by the Company to accommodate specialized
design and the customer-specific nature of this offering.
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Issued: Februar 18,2011
Idaho P.U.c. Prce List NO.1
Original Page 56
Effective:
8.2 Voice
WINDSTREAM DYNAMIC OFFICE AND TOTAL OFFICE
Customers can choose between 1 and 24 voice lines per facilty. Service is available with analog lines, digital
trs, PRI, or SIP.
8.2.1 Analog Line, Digital Tru, and PRI Sessions:
Monthly Recuring Charge
$6.75 Per Seat
8.2.2 SIP Call Paths:
Customers can choose between i and 96 Call Paths. Pricing wil be calculated based on the number of
simultaneous call paths that are specified on a per customer basis.
Monthly Recuring Charge
$25.00 Per Call Path
8.2.3 SIP Compression:
This optional featue increases simultaneous calls and call path capacity by condensing message size prior
to sending messages across the network. SIP Compression MRC applies in addition to the Call Path MRC.
8.3 Featues
Monthly Recurg Charge
$150.00 per 1.5 Mbps of Transport
Customers can elect to add these individual features at specified rates:
Feature
CallerlD
Call Forward Busy and/or Don't Answer
Call Forward Universal
Call Holding
Call Transfer Disconnect
DID Numbers/Telephone Numbers
Additional Directory Listings
Hunting
Last Number Redial
Toll Restriction
Directory Assistance Listing
(lists 8XX number in 8XX Directory
Assistance ):
N7367 1050.1
Monthly Recurring Charge
No charge
$2.50
$4.00
$2.50
$4.50
$11.00
$2.00 per listing
$9.00
$2.50
No charge
$45.00 per Listing per month
Windstream NuVox, Inc.
Issued: February 18,2011 Effective:
Idaho P.U.C. Prce List No. I
Orgial Page 57
WINDSTREAM DYNAMIC OFFICE AND TOTAL OFFICE
8.4 Basic Featue Bundle
This bundle of featues can be added to Dynamic Offce service.
Standard Basic Featue Bundle Featues:
Call Forward Busy and/or Don't Answer
Call Forward Universal
Call Holding
Call Transfer Disconnect
10 Free Directory Assistance calls
I Primary Directory Listing
Hunting
Last Number Redial
Speed Dial 8
Speed Dial 100
Toll Restriction
Unlimited Account Codes
1,000 Long Distance minutes per location
Rollover long distance minutes (3 months)
2 Toll Free Numbers per location
Various non-regulated services
8.5 Advanced Features
Monthly Recuring Charge
$40.00
The advanced features listed below are available for an additional price.
Auto Attendant
N73671050.i
Monthly Recuring Charge
$35.00 Per Number
Windstream NuVox, Inc.Idaho P.U.C. Prce List No. I
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WINSTREAM DYNAMIC OFFICE AND TOTAL OFFICE
8.6 Windstream Total Office
Windstream Total Office is a Hosted VoIP service that provides shared inbound/outbound local service, long
distance, and featues that can be administered at the user, administrator, or service provider leveL. Windstream
Total Office services can be delivered over VoIP transport service or another service provider's transport. Each
user has an assigned telephone and basic featues, and the option of subscribing to additional features. Other
services may be bundled with Windstream Total Office service subject to availability and compatibilty and
applicable pricing.
8.6.1 Sessions - Customer Provided Circuit:
Monthly Recuring Charge
$25.00 Per Seat
8.6.2 Features, as described in 8.3 preceding, are available with Total Offce.
Basic Featue Bundle, as described in 8.4 preceding, is available with Total Offce.
8.6.3 Enhanced Featue Bundle - Enhanced Featue Bundle is available with Total Offce.
User Featues:
Caller ID/Name
Call Forward Always/Busy/No Answer
Call Fwd. Universal
Call Hold
Last Number Redial
Call Log
3 Way Call
Call Return
Call Transfer Consultation
Call Transfer 3 Way
Caller Id Block
Call Transfer Disconnect ( Blind)
Call Waiting
Call Waiting Cancel
Attended Call Transfer
Speed Dialing
Anonymous Call Rejection
Do Not Disturb
Automatic Call Back
Transfer Takeback
Flash Call Hold
Call Forwarding Select (with Time of Day scheduling)
Automatic Call Hold
Busy Lamp Field
4 or more Way Callng
Customer Ring Back
Directed Call Pickup (with Barge In)
Call Notify
Priority Alert/ Distinctive Ring
Selective Call Acceptance
Selective Call Rejection
Sequential RinglMFM
SIM Ring
Alternate Numbers
Automatic Hold Retrieve
Barge-in Exempt
Voice Portal Calling
Push to Talk! Auto Answer
Shared Appearance 10+
Anywhere
Remote Office
Voice Portal
5000 Long Distance minutes per location
Group Featues:
Hunting
Call Park
Call Pickup
Music On Hold
Customer Rigback
Instant Group Call
Monthly Recurng Charge
$80.00 per location
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Windstream NuVox, Inc.Idaho P.U.C. Prce List NO.1
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WINDSTREAM DYNAMIC OFFICE AND TOTAL OFFICE
8.7 Long Distace
Long distance (LD) rates apply for inbound and outbound IntraLAT A, intrastate, and interstate domestic
calls. LD minutes are biled in 6-second increments with an 18-second minimum call length.
International dialing and access to "900" telephone numbers are blocked unless otherwise specified by
the customer. Windstream Dynamic Office customers are required to use long distance service that is
provided by the Company or the Company's designated provider, Windstream Communications, Inc.
Customers may qualify for LD pricing determined on an ICB basis.
LD Blocks can be used in conjunction with Dynamic Offce. Long distance minutes in excess of the
Basic and Enhanced Featue Package free minutes wil be rated at the applicable overage rate.
Applicable callng card surcharges and rates apply.
8.8 VoIP Non-Recuring Charges (NRC)
A NRC of$I,OOO is applied to all new installations.
This NRC does not apply when Basic Featue Bundle or Featues are subsequently added to an account.
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