HomeMy WebLinkAboutWindstream Communications Inc.pdfWindstream Communications , Inc.Idaho P.C Tariff No.
Original Title Sheet
REGULATIONS AND SCHEDULE OF CHARGES
APPLYING TO INTRASTATE LONG DISTANCE MESSAGE TELECOMMUNICATIONS
SERVICE BETWEEN POINTS IN THE STATE OF IDAHO.
Intrastate Long Distance Message Telecommunications Service
is furnished by means of wire, radio, satellite
or any other suitable technology or combination thereof.
Issued Date: May 1 , 2006
Effective Date: July 3 2006
Issued by:
FOR PUC USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3- 2006
Boise. 'deho
-,'--.- ..
Windstream Communications, Inc.Idaho P.U.C Tariff No. 2
Second Revised Sheet No. 1
Replacing First Revised Sheet No. 1
CHECK SHEET
The Title Sheet and Sheets 1 through 26 inclusive of this tariff are effective as of the dates
shown. Original and revised sheets, as named below, comprise all changes from the
original tariff in effect on the date indicated.
SHEET
REVISION
Title
Original
1
Second
Revised*
2
Original
3
Original
4
Original
5
Original
6
Original
7
Original
8
Original
9
Original
10
Original
11
Original
12
Original
13
Original
14
Original
15
Original
16
Original
17
Original
18
Original
19
Original
20
First Revised
21
Original
22
First Revised
22.1
Original
23
First Revised
24
Original
25
Original
26
First Revised *
* Indicates tariff sheets included with this filing.
FOR PUC USE ONLYIssued Date: February 25, 2011
Effective Date:March 7, 2011
Issued by:
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 7, 2011
Boise, Idaho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No.
TABLE OF CONTENTS
Sheet No.
TITLE SHEET ............................................................................................................ Title
CHECK SHEET..............................................................................................................
TABLE OF CONTENTS ................................................................................................. 2
TARIFF FORMAT........................................................................................................... 4
EXPLANATION OF SYMBOLS...................................................................................... 5
APPLICATION OF TARIFF ............................................................................................
DEFINITIONS................................................................................................................. 6
GENERAL REGULATIONS............................................................................................ 9
Service Description................................................................................................ 9
Interconnection with Other Common Carriers....................................................... 9
Availability of Services................................................. """"""""""""""""""""" 9
Use of Services ................................................................................................... 10
Undertaking of the Company...............................................................................
Liability of the Company ......................................................................................
Assignment.......................................................................................................... 13
Responsibilities of the Customer......................................................................... 13
Cancellation or Interruption of Services .............................................................. 14
Calculation of Distance................................................ ........................................ 16
Customer Service and Complaint Resolution ..................................................... 16
PAYMENT AND CREDIT REGULATIONS ..................................................................
Billing and Collection of Charges ........................................................................
Payment for Service................................................... ......................................... 17
Deposits...............................................................................................................
Billing Entity Conditions................. .............................................. ........................ 19
Denial of Access to Service by the Company .....................................................
Customer s Liability in the Event of Denial of Access
to Service by the Company .................................................................................
Reinstitution of Service........................................................................................ 20
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUC USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3- 2006
Boise, Idaho
Windstream Communications , Inc.Idaho P.C Tariff No.
Original Sheet No.
TABLE OF CONTENTS (Cont'
Sheet No.
Right to Backbill for Improper Use of the Company s Services .......................... 20
Disconnection and Reconnection Fees ..............................................................
RATES FOR SERVICE """"""""""""""""""""""""""""""""""""'""""""""""'" 21
Types of Offerings ...............................................................................................
Description of Services........................................................................................ 21
Rate Schedules................................................................................................... 23
Rate Period Chart................................................................................................
Promotional Activities .......................................................................................... 24
SPECIALIZED SERVICES, RATES AND REGULATIONS ......................................... 24
Business Circle Plan """""""""""""""""""""""""""""""""""""'"..............
Issued Date: May 1 2006
Effective Date: July 3, 2006
Issued by:
FOR PUC USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 3 - 2006
Boise. Idaho
. .:...
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No.
TARIFF FORMAT
Sheet Numbering - Sheet numbers appear in the upper right corner of the sheet. Sheets are
numbered sequentially. However, new sheets are occasionally added to the tariff. When a new
sheet is added between sheets already in effect, a decimal is added. For example , a new sheet
added between sheets 13 and 14 would be 13.
Sheet Revision Numbers - Sheet Revision Numbers also appear in the upper right corner of each
sheet. These numbers are used to determine the most current sheet version on file with the
Commission. Consult the Check Sheet for the sheet currently in effect.
Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of
coding is subservient to its next higher level:
A.1
A.1.(a)
A.1.(a).
A.1.(a).I.(i)
A.1.(a).I.(i).(1)
Check Sheets - When a tariff filing is made with the Commission, an updated Check Sheet
accompanies the tariff filing. The Check Sheet lists the sheets contained in the tariff with a cross-
reference to the current revision number. When new sheets are added , the Check Sheet is changed
to reflect the revision. All revisions made in a given filing are designated by an asterisk (*). There
will be no other symbols used on this sheet if these are the only changes made to it (Le., the format
etc., remains the same, just revised revision levels on some sheets). The Tariff user should refer
to the latest Check Sheet to find if a particular sheet is the most current on file with the Commission.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3- 2006
Boise, IdBho
'_'.0...
.. ,.
Windstream Communications , Inc.Idaho P.C Tariff No.
Original Sheet No.
EXPLANATION OF SYMBOLS
C - to signify a changed regulation.
D - to signify a discontinued rate or regulation.
I - to signify a rate increase.
M - to signify matter relocated without change.
N - to signify a new rate or regulation.
R - to signify a rate reduction.
S - to signify reissued matter.
T - to signify a change in text but no change in rate of regulation.
x - to signify a waiver of F.C.'s Rules.
Y - to signify reference to other published tariffs.
Z - to signify a correction.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 -- 2006
Boise, Id.aho
Windstream Communications , Inc.Idaho P.C Tariff No.
Original Sheet No.
Application of Tariff
This tariff contains the regulations and rates applicable to the provision of Intrastate Long Distance
Message Telecommunications Service ("LDMTS") as defined herein , by Windstream
Communications, Inc. (the "Company ), from its Points of Presence to other points in the State of
Idaho. Service is furnished subject to the availability of facilities and subject to transmission
atmospheric , and like conditions.
Definitions
Certain terms used generally throughout this tariff are defined below:
Access Code - A sequence of numbers that, when dialed , connect the caller to the provider of
services associated with that sequence.
Authorization Code - A numerical code, one or more of which may be assigned to a Customer, to
enable the Company to identify the origin of the service used so that the Company may rate and bill
the call. All Authorization Codes shall be the sole property of the Company and no Customer shall
have any property or other right or interest in the use of any particular Authorization Code.
Automatic Numbering Identification ("ANI") may be used as or in connection with the Authorization
Code.
Billed Party - The person or entity responsible for payment for use of the Company s services. For
a Direct Dialed Call, the person or entity responsible for payment is the Customer responsible for
payment for local telephone service at the telephone used to originate the call. In the case of a
credit card call, the person or entity responsible for payment is the person to whom it is issued and
the holder of the credit card used. In the case of third party call, the person or entity responsible for
payment is the person responsible for payment for local telephone service at the telephone number
that agrees to accept charges for the call. In the case of a Room Charge Call, the entity responsible
for payment is the Aggregator controlling the telephone used to originate the call. In the case of all
Operator Assisted Calls not involving credit cards, third party calls or Room Charge Calls, the person
or entity responsible for payment is the Customer responsible for payment for local telephone
service at the telephone used to originate the call.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 -- 2006
Boise. Idaho
Windstream Communications , Inc.Idaho P.C Tariff No.
Original Sheet No.
Definitions (Cont'
Central Office - A Local Exchange Carrier switching system where Local Exchange Carrier customer
station loops are terminated for purposes of interconnection to each other and to trunks.
Channel - A path for electrical transmission between two or more points , the path having a band
width designed to carry voice grade transmission.
Commission - The Idaho Public Utilities Commission.
Common Carrier - A company or entity providing telecommunications services to the public.
Credit Card Call - A Direct Dialed or Operator Assisted Call for which charges are billed not to the
originating telephone number, but to a credit card, such as Visa or MasterCard , or to a LEC or
interexchange carrier calling card.
Customer - The person, partnership, association, joint stock company, trust, corporation
governmental entity or other entity, that is responsible for payment of charges and for compliance
with this tariff.
Customer - Provided Facilities - All communications facilities provided by the Customer and/or
Authorized User other than those provided by the Company.
ExchanQe - A unit established by the Local Exchange Carrier for the administration of
communications service in a specified area which usually embraces a city, town or village and its
environments. It consists of one or more Central Offices together with the associated facilities used
in furnishing communications service within that area.
Direct Dialed Call - A telephone call which is automatically completed and billed to the telephone
number from which the call originated without the automatic or live assistance of an operator. This
includes calls forwarded by call forwarding equipment.
FCC - Federal Communications Commission
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 3 - 2006
Boise, Idaho
"--- --
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No.
Definitions (Cont'
Local Exchanqe Carrier (LEC)- A telephone company which provides local telephone service
to Customers within a defined exchange.
Lonq Distance Messaqe Telecommunications Service - The furnishing of direct dialed and
operator assisted switched services to the Customer for the completion of long distance voice
and dial-up low speed data transmissions over voice grade channels from the Company
Points of Presence to points as specified herein.
Other Common Carrier - A common carrier, other than the Company, providing domestic or
international communications service to the public.
Payphone Surcharqe - A surcharge that applies to completed intrastate , interstate and
international long distance calls placed from and domestic payphone used to access the
Company s services. This includes calling card service, toll-free service, and prepaid calling
card service. The Payphone Surcharge is in addition to any other applicable service charges
or surcharges. The Payphone Surcharge does not apply to calls placed from pay telephones
at which the Customer pays for the service by inserting coins during the progress of the call.
Personal Identification Numbers (PINS)- Code numbers used in connection with designated
telephone numbers which allow calls to be categorized for various applications.
Points of Presence - The sites where the Company provides a network interface with facilities
provided by Other Common Carriers, Local Exchange Carriers or Customers for access to the
Company s network.
Premises - A building or buildings on contiguous property (except railroad rights-of-way, etc.
not separated by a public street or highway.
Services - Telecommunications services provided to a Customer or Authorized User by the
Company.
Telecommunications - The transmission of voice communications or, subject to the
transmission capabilities of the Service, the transmission of data, facsimile , signaling,
metering or any other form of intelligence.
Travel Card - A billing mechanism , which enables a subscriber or customer to access the
services of the carrier while away from home or office.
Issued Date: May 1 , 2006
Effective Date: July 3 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock , AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 - 2006
Boise, Idaho
-.----. -"'-
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No.
General ReQulations
Service Description
Intrastate Long Distance Message Telecommunications Service ("LDMTS") is offered to
residential and business Customers of the Company to provide direct dialed calls placed
between points in the United States. The Company provides switch less long distance network
services for voice grade and low speed dial-up data transmission services. The Company
does not undertake to transmit messages but furnishes the use of its services to its Customers
for communications. All services are provided subject to the terms and conditions set out in
this tariff.
Interconnection with Other Common Carriers
The Company reserves the right to interconnect its services with those of any Other Common
Carrier, Local Exchange Carrier, or alternate access provider of its election, and to utilize such
services concurrently with its own services for the provision of services offered herein.
Availability of Services
Services are furnished subject to the availability of the Service components required.
The Company will: (1) determine which of those components shall be used and (2)
make modifications to those components at its option.
Services are available twenty-four hours per day, seven days per week.
Issued Date: May 1 2006
Effective Date: July 3 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 ~ 2006
Boise. ldeho
------, ""_, --..--- .. -.... '---..
'" 1
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No.1 0
General ReQulations (Cont'd)
3.4 Use of Services
3.4.The Company s Services may be used for any lawful purpose consistent with the
transmission parameters of the telecommunications facilities utilized in the provision
of the Services. All such usage shall be subject to the provisions of this tariff and the
applicable rules, regulations and policies of the Public Utilities Commission Customers
and Authorized Users are prohibited from using, and by their acceptance or use of
Service agree not to use, the Services furnished by the Company for any unlawful
purpose or for any purpose prohibited under the provisions of any regulatory order.
3.4.The use of the Company s Services to make calls which might reasonably be
expected to frighten , abuse, torment or harass another, or in such a way as to
unreasonably interfere with use by others, is prohibited.
3.4.The use of the Company s Services without payment for Service, and all attempts to
avoid payment for Service by, for example, fraudulent means or devices, schemes
false or invalid numbers or false calling or credit cards, are prohibited.
UndertakinQ of the Company
The Company undertakes to provide Intrastate Long Distance Message Telecommunications
Service in accordance with the terms and conditions set forth in this tariff.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONL Y
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 -- 2006
Boise. Idaho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No.
General ReQulations (Cont'd)
Liability of the Company
6.4.
Except as stated in this Section 3., the Company shall have no liability for damages
of any kind arising out of or related to events, acts, rights or privileges contemplated
in this tariff.
The liability of the Company, if any, for damages resulting in whole or in part from or
arising in connection with the furnishing of Service under this tariff (including but not
limited to mistakes, omissions , interruptions, delays, errors or other defects
transmission, or failures or defects in facilities furnished by the Company) or arising
out of any failure to furnish Service, shall in no event exceed an amount of money
equivalent to the proportionate charge to Customer for the period of service during
which such mistakes, omissions, interruptions, delays or errors or defects
transmission occur and continue. However, any such mistakes, omissions
interruptions, delays, errors, or defects in transmission or service which are caused
by or contributed to by the negligence or willful act or omission of Customer, or which
arise from the use of Customer-provided facilities or equipment, shall not result in the
imposition of any liability whatsoever upon the Company.
The Company is not liable for any act, omission or negligence of any Local Exchange
Carrier or other provider whose facilities are used concurrently in furnishing any
portion of the services received by Customer, or for the unavailability of or any delays
in the furnishing of any services or facilities which are provided by any Local
Exchange Carrier. Should the Company employ the service of any Other Common
Carrier in furnishing the services provided to Customer, the Company s liability shall
be limited according to the provisions of Section 3.2 above.
No agents or employees of connecting, concurring or other participating carriers or
company shall be deemed to be agents or employees of the company without written
authorization.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 3 -- 2006
Boise, Idaho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 12
General ReQulations (Cont'
Liability of the Company (Cont'
The Company shall not be liable for any damages, including usage charges, that the
Customer may incur as a result of the unauthorized use of its communications
equipment. The unauthorized use of the Customer s communications equipment
includes, but is not limited to, the placement of calls from the Customer s premises
and the placement of calls through Customer-controlled or Customer-provisioned
equipment that are transmitted or carried over the Company s network services
without the authorization of the Customer. The Customer shall be fully liable for all
such charges.
The Company shall not be liable for any failure of performance hereunder due to
causes beyond its control, including but not limited to fire, flood, or other catastrophes;
Acts of God; atmospheric conditions or other phenomena of nature, such as radiation;
any law, regulation , directive , order or request of the United States Government, or
any other government including state and local governments having any jurisdiction
over the Company or the services provided hereunder; national emergencies; civil
disorder, insurrections, riots , wars, strikes, lockouts, work stoppages, or other labor
problems or regulations established or actions taken by any court or government
agency having jurisdiction over the Company.
The Company shall not be liable for any act or omission of any other entity furnishing
to the Customer Facilities or equipment used with the service furnished hereunder;
nor shall the Company be liable for any damages or losses due in whole or in part to
the fault or negligence of the Customer or due in whole or in part to the failure of
Customer-provided equipment or facilities.
Under no circumstances whatever shall the Company or its officers, directors, agents
or employees be liable for indirect, incidental , special or consequential damages.
Issued Date: May 1 , 2006
Effective Date: July 3 , 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 - 2006
Boise, Idaho
- '" . .
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 13
General Reoulations (Cont'
Liability of the Company (Cont'
Assionment
The Company shall be indemnified and held harmless by the Customer and
Authorized User from and against all loss, liability, damage, and expense, including
reasonable attorney s fees , due to claims for libel , slander, or infringement of
copyright or trademark in connection with any material transmitted by any person
using the Company s Services and any other claim resulting from any act or omission
of the Customer or Authorized User relating to the use of the Company s facilities.
The above tariff language does not constitute a determination by the Commission
that limitation of liability imposed by the Company should be upheld in a court of law.
Acceptance for filing by the Commission recognizes that it is a court's responsibility
to adjudicate negligence and consequential damage claims. It is also the court'
responsibility to determine the validity of the exculpatory clause.
Customer shall not assign or transfer the use of the Company s Services except with the prior
written consent of the Company in each and every instance. Consent to such assignment or
transfer will not be unreasonably withheld.
Responsibilities of the Customer
The Customer is responsible for placing any necessary orders; for complying with
tariff regulations; and for ensuring that Authorized Users comply with tariff
regulations. The Customer is also responsible for the payment of charges for calls
originated at the Customer s premises which are not collect, third party, or credit card
calls.
The Customer must pay for the loss through theft of any of the Company s LDMTS
services.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3- 2006
Boise, ldilho
"'--
- "n", ,
,- -- " - - ,._, "-- -..-
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 14
General ReQulations (Cont'd)
Cancellation or Interruption of Services
Upon 10 days' written notice and without incurring liability, the Company may
discontinue Services to a Customer or to a particular Customer location , or may
withhold the provision of ordered or contracted Services under the following
conditions provided that the customer shall be allowed a reasonable time in which
to comply with the rule before service is disconnected:
(a) For nonpayment of any sum due to Company for more than thirty days after
issuance of the bill of the amount due provided that the telephone utility has
made a reasonable attempt to effect collection and has given the customer
written notice that he has five days in which to make settlement on his account
or have his service disconnected;
(b) For violation of any of the provisions of this tariff;
(c) For violation of any law, rule , regulation, or policy of any governing authority
having jurisdiction over the Company s Services; or
(d) By reason of any order or decision of a court having competent jurisdiction
public service commission or federal regulatory body or other governing
authority prohibiting the Company from furnishing its Services.
(e) For the customer tampering with equipment furnished and owned by the
Company.
(f) For failure of the customer to permit the Company reasonable access to its
equipment.
(g) Where there is probable cause to believe that there is illegal or willful misuse of
the Company s service.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 - 2006
Boise, ldaha
...:_.,
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 15
General ReQulations (Cont'd)
Cancellation or Interruption of Services (Cont'
9.4
The Company may discontinue Services to a Customer or to a particular Customer
location , or may withhold the provision of ordered or contracted Services under the
following conditions:
(a) In the event of a condition determined by the Company to be hazardous or
dangerous.
(b) In the event of customer use of equipment in such a manner as to adversely
affect the Company s service to others.
(c) In the event of unauthorized use of telephone service.
Service may be discontinued by the Company, without notice to the Customer, by
blocking traffic to certain points, or by blocking calls using certain Customer
Authorization Codes, when the Company deems it necessary to take action to
prevent unlawful use of its Service. The Company may restore service as soon as
it can be provided without undue risk.
, for any reason , Service is interrupted, the Customer will be charged only for the
Service that was actually used.
Service shall not be terminated on any Friday after twelve noon or on any Saturday,
Sunday, legal holidays recognized by the State of Idaho, or after twelve noon on any
day immediately before any legal holiday, or at any time when the telephone
company s business offices are not open for business, except as authorized by
IDAPA 31.41.01 Rules 303.01 and 303.02. Service may be terminated only between
the hours of 8:00 a.m. and 4:00 p., except as authorized by IDAPA 31.41.01 Rules
303.01 and 303.02.
Without incurring liability, the Company may interrupt the provision of Services at any
time in order to perform tests and inspections to assure compliance with tariff
regulations and the proper installation and operation of the Customer s and/or the
Company s equipment and facilities, and may continue such interruption until any
items of noncompliance or improper equipment operation so identified are rectified.
Issued Date: May 1 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 3 - 2006
Boise, Idaho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 16
General ReQulations (Cont'
Cancellation or Interruption of Services (Cont'
The Company will promptly honor a verbal or written customer request for
cancellation of service.
10 Calculation of Distance
All measured usage charges are based on the airline distance between rate centers
associated with the originating and terminating points of the call.
11 Customer Service and Complaint Resolution
(a)The Company provides the following toll-free number (1-800-255-8351) for customer
use.
(b)The Company will handle all customer complaints courteously and promptly. The
Company will fully investigate and attempt to resolve customer complaints in a timely
manner and in full compliance with all Commission rules and regulations. In addition
the Company will notify all customers making a complaint that the telephone utility is
under the jurisdiction of the Commission and that the customer may wish to contact
the Commission about the complaint at the address or telephone number below.
Idaho Public Utilities Commission
472 West Washington Street
Boise, ID 83702
800-432-0369
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3- 2006
Boise, Idaho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 17
Payment and Credit ReQulations
BillinQ and Collection of CharQes
Charges are due when billed , and are billed and collected by the Company or its authorized
agent, or the connecting company from whose service point the messages were sent paid or
at whose service point the messages were received collect. The Company will not bill for
incomplete calls.
Payment for Service
The Customer is responsible for payment of all charges for Services, including charges for
Services originated or charges accepted at the Customers' Service point.
2.2
2.4
4.2.
Charges for third party calls which are charged to a domestic telephone number will
be included on the Billed Party s local exchange telephone company bill pursuant to
billing and collection agreements established by the Company or its intermediary with
the applicable telephone company.
Charges for credit card calls will be included on the Billed Party s regular monthly
statement from the card issuing company or will be included on the Billed Party's local
exchange telephone company bill.
Any applicable federal , state and local use, excise, sales or privilege taxes or similar
liabilities chargeable to or against the Company as a result of the provision of the
Company s services hereunder to Customer shall be charged to and payable by
Customer in addition to the rates indicated in this tariff.
The Customer shall remit payment of all charges in the return envelope supplied with
the bill or to any agency authorized by the Company to receive such payment.
If the bill is not paid within thirty (30) calendar days following the mailing of the bill , the
account will be considered delinquent.
A delinquent account may subject the Customer s Service to temporary disconnection.
The Company is responsible for notifying the Customer at least ten (10) days before
Service is disconnected.
Failure to receive a bill, which has been sent will not exempt a Customer from prompt
payment of any sum or sums due the Company.
In the event the Company must employ the services of attorneys for collection of
charges due under this tariff or under any contract for special services, Customer shall
be liable for all costs of collection, including reasonable attorney s fees.
Issued Date: May 1 , 2006
Effective Date: July 3 , 2006
Issued by:
FOR PUc USE ONL Y
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 - 2006
Boise, IdBho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 18
Payment and Credit ReQulations (Cont'
Deposits
The Company does not require deposits.
4.4 BillinQ Entity Conditions
When billing functions on behalf of the Company are performed by local exchange telephone
companies , credit card companies or others, the payment conditions and regulations of such
companies apply, including any applicable interest and/or late payment charges. In the case
of any disputed charges, which cannot be resolved by the billing company, the Billed Party
may contact the Company directly. If there is still a disagreement about the disputed amount
after investigation and review by the Company or other service provider, the Billed Party may
file an appropriate complaint with the Public Service Commission.
Denial of Access to Service by the Company
The Company expressly retains the right to immediately deny access to its Services without
incurring any liability for any of the following reasons:
(a)
(b)
(c)
(d)
Nonpayment of any sum due for service provided hereunder, where Customer
charges remain unpaid more than ten (10) days following notice of nonpayment from
the Company. Notice shall be deemed to be effective upon mailing of written notice
postage prepaid, to Customer s last known address;
Customer s acts or omissions, which constitute a violation of, or a failure to comply
with, any regulation stated in this tariff governing the furnishing of service, but which
violation or failure to comply does not constitute a material breach or does not pose
any actual or threatened interference to the Company s operations or its furnishing of
services. The Company agrees to give Customer ten (10) days notice of such
violation or failure to comply prior to service; or
The implementation of any order of a court of competent jurisdiction , or federal or
state regulatory authority of competent jurisdiction , prohibiting the Company from
furnishing such service; or
Where Customer has failed or neglected to tender any additional or required security
deposit within ten (10) days of demand by the Company.
FOR PUc USE ONLYIssued Date: May 1 , 2006
Effective Date: July 3 , 2006
Issued by:
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 - 2006
Boise, Ideho
, ~..
Windstream Communications , Inc.Idaho P.C Tariff No.
Original Sheet No. 19
Payment and Credit ReQulations (Cont'
Customer s Liability in the Event of Denial of Access to Service by the Company
In the event Customer s service is disconnected by the Company for any of the reasons stated
in Section 4., Customer shall be liable for all unpaid charges due and owing to the Company
associated with the service.
Reinstitution of Service
If Customer seeks reinstitution of service following denial of service by the Company,
Customer shall pay to the Company prior to the time service is reinstituted all accrued and
unpaid charges in order to reinstitute service.
RiQht to Backbill for Improper Use of the Company s Services
Any person or entity which uses, appropriates or secures the use of services from the
Company, whether directly or indirectly, in any unlawful manner or through the providing of any
misleading or false information to the Company and which use , appropriation , or securing of
services is inconsistent with the stated uses, intents , and purposes of this tariff or any
restrictions, conditions, and limitations stated herein, shall be liable for an amount equal to the
accrued and unpaid charges that would have been applicable to the use of the Company
services actually made by Customer.
Disconnection and Reconnection Fees
Whenever telephone service is denied or discontinued for violation of the Commission s rules
and regulations, non-payment of bills, or fraudulent use of service, the Company may charge
a fee not to exceed $20.00 to disconnect and/or reconnect service.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 -- 2006
Boise, Id-aho
Windstream Communications, Inc. Idaho P.U.C Tariff No. 2
First Revised Sheet No. 20
Replacing Original Sheet No. 20
5. Rates for Service
5.1 Types of Offerings
5.1.1 Description of Services
The following Direct Dialed Intrastate Long Distance Message
Telecommunications Services are available at the rates listed in 5.2:
(a) Direct-Dialed LDMTS is a presubscribed switched access service,
offering users outbound "1 plus" interexchange long distance
telecommunications services from points originating and terminating
throughout the State of Idaho. Access may be provided by the Company,
or the Customer may utilize local exchange Company access.
(b) Residential Toll Free Service is a presubscribed switched access service,
offering users inbound, toll free long distance telecommunications
services from points originating and terminating within the State of Idaho.
This service enables the caller to contact the Customer toll free, through
the use of a special "800" or "888" number. Access may be provided by
the Company, or the Customer may utilize local exchange Company
access.
(c) Calling Card Service enables subscribers to place calls from locations
other than their presubscribed call locations. Subscribers are billed on
a monthly basis at the Company's tariffed rates.
(d) Directory Assistance is provided by Windstream Communications, Inc.'s
underlying carrier to subscribers of record. The Customer may access
the underlying carrier's Directory Assistance by dialing the area code plus
555-1212. The Customer will be billed for such service by Windstream
Communications, Inc.
(e) Prepaid Calling Card Service The prepaid calling cards are available in
various denominations of units as specified by the Company. The prices
are inclusive of all taxes. Prepaid calling cards will be sold at prices
rounded to the nearest cent. The customer dials the toll-free number
listed on the card and is prompted to enter the personal identification
number (PIN) listed on the back of the card. The card balance, in dollars
and cents, will be announced at the beginning of each call. When the
card balance nears zero during a call, an automated voice announces the
remaining time to the customer. Calls are automatically disconnected
after the card balance reaches zero.
(f) Residential Account Code Service is an optional service for direct (N)
dialed intrastate and/or interstate long distance calls that offers customers
a way to track long distance usage. This Service allows customers the
ability to have calls separated and displayed on their telephone bill.
Account Code Service requires callers to enter a unique code for
completion of a long distance call. The Company’s network will authorize
calls only if the unique code is entered. This service is offered where
technically available.(N)
Issued Date: September 19, 2006 FOR PUC USE ONLY
Effective Date: September 29, 2006
Issued by:
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
September 29, 2006
Boise, Idaho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 21
Rates for Service (Cont'
1.4
Determination of Duration
(a)For Direct Dialed calls, chargeable time begins when the connection is
established between the calling station and the desired telephone.
(b)
(c)
Chargeable time ends when the connection is terminated.
Chargeable time does not include the time lost because of faults or defects in
the service.
Determination of Time of Day
(a)Peak, and Off Peak periods are determined by the local time of the location ofthe rate center of the calling service point. A rate period
(e.g. 6:30AM-6:30PM) begins with the first stated hour (6:30AM) and continues
, but does not include , the second stated hour (6:30PM). Calls originating in
one time period and terminating in another will be billed at the rate applicable
for each period.
(b)The Off Peak rate applies to the holidays listed below unless a lower rate period
is in effect.
- New Year s Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- Memorial Day
Calculation of Billable Time for Service
The charge for each call is equal to the Company s applicable rate for the Initial Period
of the call , plus the Company s applicable rate for each Additional Period of the
duration of the call.
Initial Period
The initial period for Direct-Dialed calls is one (1) minute, or fraction thereof.
Additional Periods
Each additional period for Direct-Dialed calls is one (1) minute , or fraction
thereof.
Issued Date: May 1 , 2006
Effective Date: July 3 , 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 -- 2006
Boise, Idaho
Windstream Communications, Inc. Idaho P.U.C Tariff No. 2
First Revised Sheet No. 22
Replacing Original Sheet No. 22
5. Rates for Service (Cont'd)
5.2 Rate Schedules
5.2.1 Direct Dialed LDMTS Rates
5.2.1.1 Direct Dialed LDMTS Rates – Option 1
Peak, Per Minute Rate $.20
Off Peak, Per Minute Rate $.20
This option is limited to existing customers.
5.2.1.2 Direct Dialed LDMTS Rates – Option 2 (Windstream 10)(T)
The following intrastate rate is designed for residential customers of
outbound intrastate LDMTS. This rate is applicable for all times for calls
made within the State of Idaho where technically available.
Rate per Minute: $.10
Calling card calls will be billed at $.35 per minute with no surcharge.
This plan is only offered in conjunction with a corresponding interstate
plan. A monthly fee as specified in the Windstream interstate price (T)
list applies.(T)
5.2.1.3 Direct Dialed LDMTS Rates – Option 3 (Windstream 7)(N)
The following intrastate rate is designed for residential customers of
outbound intrastate LDMTS. This rate is applicable for all times for calls
made within the State of Idaho where technically available.
Rate per Minute: $.07
Calling card calls will be billed at $.35 per minute with no surcharge.
This plan is only offered in conjunction with a corresponding interstate
plan. A monthly fee as specified in the Windstream interstate price list
applies.
5.2.1.4 Direct Dialed LDMTS Rates – Option 4 (Windstream Flex 100)
The following block-of–time plan provides residential customers with
blocks of 100 minutes of combined intrastate and interstate direct
dialed outbound calling for a flat monthly rate. Usage in excess of the
100 minute block will be billed as an additional block. Unused minutes
in a block do not carry over to the following month. Toll-free calling
service, Operator Service and Calling Card calls are not included in the
block. Calling Card service is available at an additional charge as
specified below.
Monthly Rate, each 100 minute block $5.00
Calling Card Calls, Rate Per Minute (No Surcharge) $0.35 (N)
Issued Date: September 19, 2006 FOR PUC USE ONLY
Effective Date: September 29, 2006
Issued by:
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
September 29, 2006
Boise, Idaho
Windstream Communications, Inc. Idaho P.U.C Tariff No. 2
Original Sheet No. 22.1
5. Rates for Service (Cont'd)
5.2.2 Residential Toll Free Service (M1)
Plan 1
Per Minute Rate $.25
Monthly Maintenance Fee $2.50
Note: The monthly fee shall be waived if Customer chooses Windstream
Communications, Inc. as its primary outbound toll carrier and the rate per
minute will be $.20.(M1)
This plan is limited to existing customers at existing locations.(N)
Plan 2 (N)
Per Minute Rate $.15
Monthly Maintenance Fee $2.50
Calls will be rated at one minute minimum and one minute increments.(N)
5.2.3 Calling Card Service (M1)
Per Call Surcharge $.00
Applies to all calls, whether
customer dialed/automated customer
dialed/operator assisted or
customer dialed/operator must assist.
Peak, Per Minute Rate $.35
Off-Peak, Per Minute Rate $.35 (M1)
5.2.4. Directory Assistance (M2)
Rate per access $.75
5.2.5 Prepaid Calling Card Service
Rate Per Minute Maximum of $0.15 (M2)
(M1)Material was previously located on Sheet No. 22 of this Tariff.
(M2)Material was previously located on Sheet No. 23 of this Tariff.
Issued Date: September 19, 2006 FOR PUC USE ONLY
Effective Date: September 29, 2006
Issued by:
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
September 29, 2006
Boise, Idaho
Windstream Communications, Inc. Idaho P.U.C Tariff No. 2
First Revised Sheet No. 23
Replacing Original Sheet No. 23
5. Rates for Service (Cont'd)
5.2.6 Payphone Surcharge Rates
Calling Card Service (Residential and Business) $.60
Toll-Free Service (Residential and Business) $.60
10 Minute Prepaid Calling Cards $.00
30 Minute Prepaid Calling Cards $.35
60 and 90 Minute Prepaid Calling Cards $.60
5.2.7 Residential Account Code Service (N)
Monthly Rate, per account $2.50 (N)
5.3 Rate Period Chart refer to Section 5.1.3 (a) for Time of Day Determination criteria.
Mon Tue Wed Thu Fri Sat Sunday
6:30am
to
6:30pm
PEAK PERIOD
6:30pm
to
6:30am
OFF PEAK PERIOD
5.4 Promotional Activities
Windstream Communications, Inc. may upon occasion offer various
promotional/savings opportunities to customers. These promotional offerings may
apply to certain services and may be limited to certain dates, times, and locations.
Such promotional offerings will be filed with the Commission and are subject to prior
Commission approval.
Issued Date: September 19, 2006 FOR PUC USE ONLY
Effective Date: September 29, 2006
Issued by: Vice President
4001 Rodney Parham Road
Little Rock, AR 72212 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
September 29, 2006
Boise, Idaho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 24
Specialized Services, Rates and ReQulations
Business Circle Plan
This plan allows Customers to select a month to month plan, a six (6) month plan , or
an eighteen (18) month plan. A Business Circle Customer selecting a term commits
to a minimum monthly usage as depicted below. This minimum usage threshold
applies to every billing period during the term and is paid regardless of the Customer
amount of usage during other periods. Customers selecting a term may change plans
or terminate the service if the Customer provides written notice within ninety (90) days
of the initiation of service. Business Circle Customers that do not provide such written
notification within the required time period are obligated to the Company for the
minimum monthly commitment for the remaining time period left in the term. The
following is a list of contract term lengths and associated rates per minute. The per
minute rates are effective all times of the day. Beginning May 1 , 2003, this plan will only
be available to existing customers at existing locations.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 -- 2006
Boise. Id-aho
Windstream Communications, Inc.Idaho P.C Tariff No.
Original Sheet No. 25
Specialized Services, Rates and Requlations (Cont'd)
Business Circle Plan 1 (Cont'd)
1. Business Circle Plan 1 Rates Per Minute
Month to Month Time Commitment:
Usage
Per Month Plus/Outqoing 8XX/lncoming Calling Card
$0 - $99 $0.200 $0.200 $0.250
$100 - $499 $0.200 $0.200 $0.250
$500 - $2,499 $0.200 $0.200 $0.250
500 +$0.200 $0.200 $0.250
Six (6) Month Time Commitment:
Usage
Per Month Plus/Outgoing 8XX1lncoming Callinq Card
$100 - $499 $0.200 $0.200 $0.250
$500 - $2,499 $0.200 $0.200 $0.250
500 +$0.200 $0.200 $0.250
Eighteen (18) Month Time Commitment:
Usage
Per Month Plus/Outgoing 8XX1lncoming Callinq Card
$100 - $499 $0.200 $0.200 $0.200
$500 - $2,499 $0.200 $0.200 $0.200
500 +$0.200 $0.200 $0.200
A $5.00 monthly fee will be added for each 8XX number.
All 1 + and 1-8XX calls are billed in six (6) second increments with a thirty (30)
second minimum. All calling card calls are billed in sixty (60) second increments
with a sixty (60) minimum.
Beginning May 1 , 2003 , these rates will only be available to existing
customers at existing locations.
Issued Date: May 1 , 2006
Effective Date: July 3, 2006
Issued by:
FOR PUc USE ONLY
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 3 -- 2006
Boise, Idaho
. ..-
Windstream Communications, Inc.Idaho P.U.C Tariff No. 2
First Revised Sheet No. 26
Cancels Original Sheet No. 26
6.
Specialized Services, Rates and Regulations (Cont'd)
6.2 Business Circle Plan 2
The following rates are available to business customers of intrastate
LDMTS. Customers may select a month-to-month plan or a 12-month plan.
The per minute rates listed below are applicable at all times for calls made
within the State of Idaho where technically available.
6.2.1 Switched Rates
Time
Commitments
1 +Outgoing
Rate Per Minute
1 -8XX Incoming
Rate Per Minute
Calling Card
Rate Per Minute
Month to Month $0.110 $0.080 $0.25
12 Months $0.105 $0.075 $0.20
All 1+ and 1-8XX calls are billed in 6-second increments with an 18-second
minimum. All calling card calls are billed in 6-second increments with a
60-second minimum.
A $5.00 monthly fee will be added for each 8XX number.
6.3 Business Long Distance Blocks
Business LD can be purchased in 1,000 minute increments, up to a maximum of
30,000 minutes.Business LD Blocks can be purchased with any Company or
affiliate bundle.
Pricing:
Term
Monthly Recurring Charge
1-Year
$36.00 per 1,000 minutes
2/3-Year
$32.00 per 1,000 minutes
4/5-Year
$26.00 per 1,000 minutes
Minutes used in excess of LD Block minutes, "free" bundle minutes, or included
bundle minutes will be rated at $.04/minute.
Issued Date: February 25, 2011
FOR PUC USE ONLY
Effective Date:March 7, 2011
Issued by:
Vice President
4001 Rodney Parham Road
Little Rock, AR 72212
(N)
(N)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
March 7, 2011
Boise, Idaho