20230711Decision Memo.pdf

DECISION MEMORANDUM 1
DECISION MEMORANDUM

TO: COMMISSIONER ANDERSON
COMMISSIONER HAMMOND
COMMISSIONER LODGE
COMMISSION SECRETARY
COMMISSION STAFF
LEGAL

FROM: MICHAEL DUVAL
DEPUTY ATTORNEY GENERAL

DATE: JULY 11, 2023

SUBJECT: IN THE MATTER OF FREDRIC QUINTO’S FORMAL COMPLAINT
AGAINST ZIPLY FIBER NORTHWEST, LLC; CASE NO. VZN-T-23-01.

On March 8, 2023, Fredric Quinto (“Petitioner”) filed a formal complaint (“Complaint”)
with the Idaho Public Utilities Commission (“Commission”). The Petitioner alleged that Ziply
Fiber Northwest, LLC (“Company”), a Commission-regulated telecommunication service
provider, violated Telephone Customer Relations Rule 500, IDAPA 31.41.01.500, related to the
quality of service required by a telephone company. Specifically, the Petitioner alleged that his
telephone service regularly failed to the point that the Petitioner could make calls and that the
Company provided only temporary remedies as opposed to permanent fixes. The Petitioner
requested that the Commission issue an order requiring the Company to install a permanent line to
his residence.
On May 4, 2023, after the Company answered the Commission’s Summons and Complaint
(“Answer”), the Petitioner emailed the Commission regarding the Company’s Answer. Petitioner
stated that the Company did not bury his line as requested; this correspondence included photos
which the Petitioner stated were related to this case.
On May 30, 2023, the Commission ordered the Company to service the Petitioner’s line.
See Order No. 35794.
On June 13, 2023, the Company submitted a Compliance Report which stated that it had
complied with Order No 35794. Petitioner has not disputed the validity of the assertions made in
the Compliance Report.

DECISION MEMORANDUM 2
STAFF REVIEW
Staff reviewed the Company’s Compliance Report and supporting information. Staff
believes the Company has complied with Commission Order No. 35794.
STAFF RECOMMENDATION
Staff recommends the Commission issue an Order acknowledging the Company complied
with its directive in Order No. 35794 and dismiss the Complaint.
COMMISSION DECISION
Does the Commission wish to issue an Order acknowledging the Company complied with
its directive in Order No. 35794 and dismiss the Complaint?

____________________________
Michael Duval
Deputy Attorney General

I:\Legal\TELECOM\VZN-T-23-01 Quinto\VZNT2301_Dec2_md.docx