20230726Final_Order_No_35864.pdf

ORDER NO. 35864 1

Office of the Secretary
Service Date
July 26, 2023
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION

IN THE MATTER OF FREDRIC QUINTO’S
FORMAL COMPLAINT AGAINST ZIPLY
FIBER NORTHWEST, LLC
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CASE NO. VZN-T-23-01

ORDER NO. 35864

On March 8, 2023, Fredric Quinto (“Petitioner”) filed a formal complaint (“Complaint”)
with the Idaho Public Utilities Commission (“Commission”). The Petitioner alleged that Ziply
Fiber Northwest, LLC (“Company”), a Commission-regulated telecommunications service
provider, violated Telephone Customer Relations Rule 500, IDAPA 31.41.01.500, related to the
quality of service required by a telephone company. Specifically, the Petitioner alleged that his
telephone service regularly failed to the point that the Petitioner could not make calls and that the
Company provided only temporary remedies rather than permanent fixes. The Petitioner requested
that the Commission require the Company to install a permanent line to his residence.
On May 4, 2023, after the Company answered the Commission’s Summons and Complaint
(“Answer”), the Petitioner emailed the Commission regarding the Company’s Answer. The
Petitioner stated that the Company did not bury his line as requested; this correspondence included
photos which the Petitioner stated were related to this case.
On May 30, 2023, the Commission ordered the Company bury the Petitioner’s line and
provide evidence within 14 days. See Order No. 35794.
On June 13, 2023, the Company submitted a Compliance Report which stated that it had
complied with Order No 35794. The Petitioner has not disputed the validity of the assertions made
in the Compliance Report.
On July 11, 2023, Staff submitted a decision memorandum which stated the Company had
complied with Commission requirements in Order No. 35794. Staff recommended the
Commission issue an order acknowledging this.
COMMISSION DECISION
In Order No. 35794 the Commission ordered that the Company provide a permanent fix by
burying the Petitioner’s line. Based on the Company’s June 13, 2023, Compliance Report, the
Commission finds the Company has addressed the Commission’s concerns described in Order No.
35794. Given the Company’s compliance, we dismiss the Petitioner’s Complaint.

ORDER NO. 35864 2

ORDER
IT IS HEREBY ORDERED that the Petitioner’s complaint is dismissed.
THIS IS A FINAL ORDER. Any person interested in this Order may petition for
reconsideration within twenty-one (21) days of the service date of this Order regarding any matter
decided in this Order. Within seven (7) days after any person has petitioned for reconsideration,
any other person may cross-petition for reconsideration. See Idaho Code § 61-626.
DONE by Order of the Idaho Public Utilities Commission at Boise, Idaho this 26th day of
July 2023.

__________________________________________
ERIC ANDERSON, PRESIDENT

__________________________________________
JOHN R. HAMMOND, JR., COMMISSIONER

__________________________________________
EDWARD LODGE, COMMISSIONER
ATTEST:

___________________________________
Jan Noriyuki
Commission Secretary

I:\Legal\TELECOM\VZN-T-23-01 Quinto\VZNT2301_Comp_md.docx