20081014August Metric Met.pdf

Ki A. Doug
Senor Sta Consultat
Nortwest Region
RECEIVED
_OCT '4 Al4 10: 22
IDAHO P' ie
UTILITIES co ISSION
~veriZØ
October 10,2008
HQE02F6
60 Hiddn Ridge
Irng, Texa 75038
Phone [phone]
Fax [phone]
VIA ELECTRONIC & OVERNIGHT MAIL
Ms. Carolee Hal
Telecommunications Division
Idaho Public Utilities Commssion
472 West Washington Street
Boise, il 83720-0074
V2.N-i-01-o3
Subject: VERION NORTHST INC. SERVICE QUALITY REPORT - Augut 08.
Dear Ms. Hall:
Verizon Nortwest Inc. notified the Commssion on September 12,2008 that it had not met the
metrc of 90% cleared for out of service truble reports for the months of May 2008 (88%), June
2008 (84%) and July 2008 (84%). The purpse of ths lettr is to notify you that the Company
has met the metrc for the month of August 2008 with 97% of the out of service tickets cleared
on time. Verizon continues to focus on the results to ensure that the metrc is achieved going
forward.
Please cal me at [phone] if you have any questions.
Sincerely,
'ff~()o
Ki Douglass
Public Affai, Policy & Communication