The URL can be used to link to this page

Home My WebLink About20030128Agreement.pdf" ,. r~ If:: :\ r.. V!:.. I , L. 7.1) ~n , "._ L-. r,no" I\.: f. 9 L~lJj vii!; l;' "'~, DUBUC UTIL1TIES Cni"H'!HSS1O~ "'."'""-- ., January 28 2003 Miss Jean Jewell Commission Secretary Idaho Public Utilities Commission 472 W. Washington Street Boise, Idaho 83702 12/V- ~() ~/d~ RE: Agreement between BasicPhone Inc. and Verizon Northwest Inc. Dear Ms. Jewell ~/'/'( r;70n 17933 N.w. Evergreen Parkway O. Box 1100 Beaverton, OR 97075 Enclosed for filing are the original and three copies of a new Resale agreement between BasicPhone Inc. and Verizon Northwest Inc. Please call me at (503) 645-7909 if you have any questions. . Re ee iller External Affairs & Public Policy Verizon Northwest Inc. BasicPhone 10 Resale v2.doc AGREEMENT by and between BASICPHONE, INC. and VERIZON NORTHWEST INC. FOR THE STATE OF IDAHO r~ECEIVED FILED 2003 J.Mi 28 Ai'i 10: 50 il ' ; ' , F Ui?, U C UTILITIES COI'U'lISSION ,"="."".". .." m ""'-' , ;/ :2 /~ /- ~ tJI :1 /tl AG R EEM ENT ................................................. .............................................................. ................ .... T ABLE OF CONTENTS 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. The Agreement """""""""""""""""""""""""""""'"............................................... Term and Termination ....................................,........................................................... Glossary and Attachments ........................................................................................ Applicable Law ............................................................................................................ Assignment.................................................................................................................. Assurance of Payment ............................................................................................... Audits .............................. .....,..... .................................................................................. Authorization ............................................................................................................... Billing and Payment; Disputed Amounts ................................................................. Confidentiality ........................... ..................................................................... ............ Counterparts................................................................................................................ Default ...................................................................................................................... .... Discontinuance of Service by BasicPhone .............................................................. Dispute Resolution ..................................................................................................... Force Majeure ........ :.............. .............................................................................. ......... Forecasts ..................................... ........ .................................................. ................ .... Fraud ................................... """""""""""""" .............................................. ............. Good Faith Performance .......................................................................................... Headings ..........................................................,......................................................... Indemnification.......................................................................................................... Insurance ....................... ............. ............................................................................... Intellectual Property.................................................................................................. Joint Work Product ................. ........................................... ....................... ............. ... 24.Law Enforcement ...................................................................................................... 25.Liability ...........................................,........................................................................... BasicPhone 10 Resale v2.doc 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. Network Management ............................................................................................... Non-Exclusive Remedies ......................................................................................... Notice of Network Changes ..................................................................................... Notices ..................................................................................................................... .. Ordering and Maintenance....................................................................................... Performance Standards ........................................................................................... Point of Contact for BasicPhone Customers ......................................................... Predecessor Agreements......................................................................................... Publicity and Use of Trademarks or Service Marks .............................................. References ................... .............................................................................................. Relationship of the Parties....................................................................................... Reservation of Rights ............................................................................................... Subcontractors.......................................................................................................... Successors and Assigns ......................................................................................... Su rv iva I ...................................................................................................................... 21 Taxes......................................................................................................................... . Technology Upgrades .............................................................................................. Territory..................................................................................................................... 23 Th ird Party Beneficiaries .......................................................................................... 251 and 271 Requirements....................................................................................... 46.252(i) Obligations ..................... ....... .............................................. ............................ 47.Use of Service ........................................................................................................... 48.Waiver ........................................................................................................................ 49.Warranties.................................................................................................................. SIGNATURE P AGE ....................................................................................................................... 50.Withdrawal of Services............................................................................................. GLOSSARY .................................................................................................................................... General Rule .............................................................................................................. BasicPhone 10 Resale v2.doc Defin itions................................................................................................................. . ADDITIONAL SERVICES ATTACHMENT .................................................................................... Alternate Billed Calls ................................................................................................ 10. Dialing Parity - Section 251 (b )(3) ................... ........ ............. ..................................... Directory Assistance (DA) and Operator Services (OS) ....................................... Directory Listing and Directory Distribution .......................................................... Voice Information Service Traffic............................................................................ Intercept and Referral Announcements ................................................................. Originating Line Number Screening (OLNS) .......................................................... Operations Support Systems (OSS) Services ....................................................... Poles, Ducts, Conduits and Rights-of-Way............................................................ Telephone Numbers.................................................................................................. 43 11.Routing for Operator Services and Directory Assistance Traffic ........................ 12.Good Faith Performance .......................................................................................... RESALE ATTACHMENT ............................................................................................................... General...................................................................................................................... . Use of Verizon Telecommunications Services ......................................................45 Availability of Verizon Telecommunications Services.......................................... Responsibility for Charges ...................................................................................... Operations Matters ................................................................................ ................... Rates and Charges.................................................................................................... Good Faith Performance .......................................................................................... PRICING A TT ACHMENT ............................................................................................................... General.......................................... ......................................... .................................... Verizon Telecommunications Services Provided to BasicPhone for Resale Pursuant to the Resale Attachment ........................................................................ BasicPhone Prices ........................ '" ......... ........,........... ............................................ Section 271 .................,.............................................................................................. BasicPhone 10 Resale v2.doc iii Regulatory Review of Prices.................................................................................... IDAHO APPENDIX A TO THE PRICING ATT ACHMENT............................................................. BasicPhone 10 Resale v2.doc AGREEMENT PREFACE This Agreement ("Agreement") shall be deemed effective as of December 24, 2002 (the "Effective Date ), between BasicPhone, Inc. ("BasicPhone ), a corporation organized under the laws of the State of Texas, with offices at 2207 MacArthur, Orange, TX 77631 and Verizon Northwest Inc. Verizon ) , a corporation organized under the laws of the State of Washington with offices at 1800 41 st Street, Everett, W A 98201 (Verizon and BasicPhone may be referred to hereinafter each, individually as a "Party", and, collectively, as the "Parties GENERAL TERMS AND CONDITIONS In consideration of the mutual promises contained in this Agreement, and intending to be legally bound, pursuant to Section 252 of the Act, Verizon and BasicPhone hereby agree as follows: The Agreement This Agreement includes: (a) the Principal Document; (b) the Tariffs of each Party applicable to the Services that are offered for sale by it in the Principal Document (which Tariffs are incorporated into and made a part of this Agreement by reference); and, (c) an Order by a Party that has been accepted by the other Party. Except as otherwise expressly provided in the Principal Document (including, but not limited to, the Pricing Attachment), conflicts among provisions in the Principal Document, Tariffs, and an Order by a Party that has been accepted by the other Party, shall be resolved in accordance with the following order of precedence where the document identified in subsection "(a)" shall have the highest precedence: (a) the Principal Document; (b) the Tariffs; and, (c) an Order by a Party that has been accepted by the other Party. The fact that a provision appears in the Principal Document but not in a Tariff, or in a Tariff but not in the Principal Document, shall not be interpreted as, or deemed grounds for finding, a conflict for the purposes of this Section 1. This Agreement constitutes the entire agreement between the Parties on the subject matter hereof, and supersedes any prior or contemporaneous agreement, understanding, or representation , on the subject matter hereof provided, however, notwithstanding any other provision of this Agreement or otherwise, this Agreement is an amendment, extension and restatement of the Parties' prior interconnection and resale agreement(s), if any, and , as such, this Agreement is not intended to be, nor shall it be construed to create, a novation or accord and satisfaction with respect to any prior interconnection or resale agreements and, accordingly, all monetary obligations of the Parties to one another under any prior interconnection or resale agreements shall remain in full force and effect and shall constitute monetary obligations of the Parties under this Agreement (provided, however, that nothing contained in this Agreement shall convert any claim or debt that would otherwise constitute a prepetition claim or debt in a bankruptcy case into a postpetition claim or debt). In connection with the foregoing, Verizon expressly reserves all of its rights under the Bankruptcy Code and Applicable Law to seek or oppose any relief in respect of the assumption, assumption and assignment, or rejection of any interconnection or resale agreements between Verizon and BasicPhone. Except as otherwise provisioned in the Principal Document, the Principal Document may not be waived or modified except by a written document that is BasicPhone ID Resale v2.doc signed by the Parties. Subject to the requirements of Applicable Law, a Party shall have the right to add , modify, or withdraw, its Tariff(s) at any time, without the consent of, or notice to, the other Party. Term and Termination 2.4 This Agreement shall be effective as of the Effective Date and, unless cancelled or terminated earlier in accordance with the terms hereof, shall continue in effect until December 23 2004 (the "Initial Term ). Thereafter, this Agreement shall continue in force and effect unless and until cancelled or terminated as provided in this Agreement. Either BasicPhone or Verizon may terminate this Agreement effective upon the expiration of the Initial Term or effective upon any date after expiration of the Initial Term by providing written notice of termination at least ninety (90) days in advance of the date of termination. If either BasicPhone or Verizon provides notice of termination pursuant to Section 2.2 and on or before the proposed date of termination either BasicPhone or Verizon has requested negotiation of a new interconnection agreement, unless this Agreement is cancelled or terminated earlier in accordance with the terms hereof (including, but not limited to, pursuant to Section 12), this Agreement shall remain in effect until the earlier of: (a) the effective date of a new interconnection agreement between BasicPhone and Verizon; or, (b) the date one (1) year after the proposed date of termination. If either BasicPhone or Verizon provides notice of termination pursuant to Section 2.2 and by 11 :59 PM Eastern Time on the proposed date of termination neither BasicPhone nor Verizon has requested negotiation of a new interconnection agreement, (a) this Agreement will terminate at 11 :59 PM Eastern Time on the proposed date of termination, and (b) the Services being provided under this Agreement at the time of termination will be terminated except to the extent that the Purchasing Party has requested that such Services continue to be provided pursuant to an applicable Tariff or Statement of Generally Available Terms (SGAT). Glossary and Attachments The Glossary and the following Attachments are a part of this Agreement: Additional Services Attachment Resale Attachment Pricing Attachment Applicable Law The construction, interpretation and performance of this Agreement shall be governed by (a) the laws of the United States of America and (b) the laws of the State of Idaho, without regard to its conflicts of laws rules. All disputes relating to this Agreement shall be resolved through the application of such laws. Each Party shall remain in compliance with Applicable Law in the course of performing this Agreement. Neither Party shall be liable for any delay or failure in performance by it that results from requirements of Applicable Law, or acts or failures to act of any governmental entity or official. BasicPhone ID Resale v2.doc 4.4 Each Party shall promptly notify the other Party in writing of any governmental action that limits, suspends, cancels, withdraws, or otherwise materially affects the notifying Party s ability to perform its obligations under this Agreement. If any provision of this Agreement shall be invalid or unenforceable under Applicable Law, such invalidity or unenforceability shall not invalidate or render unenforceable any other provision of this Agreement, and this Agreement shall be construed as if it did not contain such invalid or unenforceable provision; provided, that if the invalid or unenforceable provision is a material provision of this Agreement, or the invalidity or unenforceability materially affects the rights or obligations of a Party hereunder or the ability of a Party to perform any material provision of this Agreement, the Parties shall promptly renegotiate in good faith and amend in writing this Agreement in order to make such mutually acceptable revisions to this Agreement as may be required in order to conform the Agreement to Applicable Law. If any legislative, regulatory, judicial or other governmental decision, order determination or action, or any change in Applicable Law, materially affects any material provision of this Agreement, the rights or obligations of a Party hereunder, or the ability of a Party to perform any material provision of this Agreement, the Parties shall promptly renegotiate in good faith and amend in writing this Agreement in order to make such mutually acceptable revisions to this Agreement as may be required in order to conform the Agreement to Applicable Law. If within thirty (30) days of the effective date of such decision determination, action or change, the Parties are unable to agree in writing upon mutually acceptable revisions to this Agreement, either Party may pursue any remedies available to it under this Agreement, at law, in equity, or otherwise including, but not limited to, instituting an appropriate proceeding before the Commission, the FCC, or a court of competent jurisdiction, without first pursuing dispute resolution in accordance with Section 14 of this Agreement. Notwithstanding anything in this Agreement to the contrary, if, as a result of any legislative, judicial, regulatory or other governmental decision, order determination or action, or any change in Applicable Law, Verizon is not required by Applicable Law to provide any Service, payment or benefit, otherwise required to be provided to BasicPhone hereunder, then Verizon may discontinue the provision of any such Service , payment or benefit, and BasicPhone shall reimburse Verizon for any payment previously made by Verizon to BasicPhone that was not required by Applicable Law. Verizon will provide thirty (30) days prior written notice to BasicPhone of any such discontinuance of a Service unless a different notice period or different conditions are specified in this Agreement (including, but not limited to, in an applicable Tariff) or Applicable Law for termination of such Service in which event such specified period and/or conditions shall apply. Assignment Neither Party may assign this Agreement or any right or interest under this Agreement nor delegate any obligation under this Agreement, without the prior written consent of the other Party, which consent shall not be unreasonably withheld, conditioned or delayed. Any attempted assignment or delegation in violation of this Section 5 shall be void and ineffective and constitute default of this Agreement. Assurance of Payment Upon request by Verizon, BasicPhone shall provide to Verizon adequate assurance of payment of amounts due (or to become due) to Verizon hereunder. BasicPhone ID Resale v2.doc Assurance of payment of charges may be requested by Verizon if BasicPhone (a) prior to the Effective Date, has failed to timely pay a bill rendered to BasicPhone by Verizon or its Affiliates, (b) on or after the Effective Date, fails to timely pay a bill rendered to BasicPhone by Verizon or its Affiliates, (c) in Verizon s reasonable judgment, at the Effective Date or at any time thereafter, is unable to demonstrate that it is creditworthy, or (d) admits its inability to pay its debts as such debts become due, has commenced a voluntary case (or has had a case commenced against it) under the U.S. Bankruptcy Code or any other law relating to bankruptcy, insolvency, reorganization, winding-up, composition or adjustment of debts or the like, has made an assignment for the benefit of creditors or is subject to a receivership or similar proceeding. 6.4 Unless otherwise agreed by the Parties , the assurance of payment shall , at Verizon s option, consist of (a) a cash security deposit in U.S. dollars held by Verizon; or (b) an unconditional, irrevocable standby letter of credit naming Verizon as the beneficiary thereof and otherwise in form and substance satisfactory to Verizon from a financial institution acceptable to Verizon. The cash security deposit or letter of credit shall be in an amount equal to two (2) months anticipated charges (including, but not limited to , both recurring and non- recurring charges), as reasonably determined by Verizon , for the Services to be provided by Verizon to BasicPhone in connection with this Agreement. If BasicPhone meets the condition in subsection 6.2(d) above or has failed to timely pay two or more bills rendered by Verizon or a Verizon Affiliate in any twelve (12)-month period , Verizon may, at its option, demand alternate assurance of payment, consisting of monthly advanced payments of estimated charges, with appropriate true-up against actual billed charges no more frequently than once per calendar quarter. To the extent that Verizon elects to require a cash deposit, the Parties intend that the provision of such deposit shall constitute the grant of a security interest in the deposit pursuant to Article 9 of the Uniform Commercial Code as in effect in any relevant jurisdiction. If payment of interest on a cash deposit is required by an applicable Verizon Tariff or by Applicable Law, interest will be paid on any such cash deposit held by Verizon at the higher of the interest rate stated in such Tariff or the interest rate required by Applicable Law. Verizon may (but is not obligated to) draw on the letter of credit or cash deposit as applicable, upon notice to BasicPhone in respect of any amounts to be paid by BasicPhone hereunder that are not paid within thirty (30) days of the date that payment of such amounts is required by this Agreement. If Verizon draws on the letter of credit or cash deposit, upon request by Verizon BasicPhone shall provide a replacement or supplemental letter of credit or cash deposit conforming to the requirements of Section 6. Notwithstanding anything else set forth in this Agreement, if Verizon makes a request for assurance of payment in accordance with the terms of this Section then Verizon shall have no obligation thereafter to perform under this Agreement until such time as BasicPhone has provided Verizon with such assurance of payment. The fact that a deposit or a letter of credit is requested by Verizon hereunder shall in no way relieve BasicPhone from compliance with the requirements of this Agreement (including, but not limited to, any applicable Tariffs) as to advance payments and payment for Services , nor constitute a waiver or modification of BasicPhone ID Resale v2.doc Audits the terms herein pertaining to the discontinuance of Services for nonpayment of any amounts payment of which is required by this Agreement. Except as may be otherwise specifically provided in this Agreement, either Party Auditing Party") may audit the other Party s ("Audited Party") books, records documents, facilities and systems for the purpose of evaluating the accuracy of the Audited Party s bills. Such audits may be performed once in each Calendar Year; provided , however, that audits may be conducted more frequently (but no more frequently than once in each Calendar Quarter) if the immediately preceding audit found previously uncorrected net inaccuracies in billing in favor of the Audited Party having an aggregate value of at least $1 ,000,000. The audit shall be performed by independent certified public accountants selected and paid by the Auditing Party. The accountants shall be reasonably acceptable to the Audited Party. Prior to commencing the audit, the accountants shall execute an agreement with the Audited Party in a form reasonably acceptable to the Audited Party that protects the confidentiality of the information disclosed by the Audited Party to the accountants. The audit shall take place at a time and place agreed upon by the Parties; provided, that the Auditing Party may require that the audit commence no later than sixty (60) days after the Auditing Party has given notice of the audit to the Audited Party. Each Party shall cooperate fully in any such audit, providing reasonable access to any and all employees, books, records , documents, facilities and systems, reasonably necessary to assess the accuracy of the Audited Party s bills. 7.4 Audits shall be performed at the Auditing Party s expense, provided that there shall be no charge for reasonable access to the Audited Party s employees, books, records, documents, facilities and systems necessary to assess the accuracy of the Audited Party s bills. Authorization Verizon represents and warrants that it is a corporation duly organized, validly existing and in good standing under the laws of the State of Washington and has full power and authority to execute and deliver this Agreement and to perform its obligations under this Agreement. BasicPhone represents and warrants that it is a corporation duly organized, validly existing and in good standing under the laws of the State of Texas, and has full power and authority to execute and deliver this Agreement and to perform its obligations under this Agreement. BasicPhone Certification. Notwithstanding any other provision of this Agreement, Verizon shall have no obligation to perform under this Agreement until such time as BasicPhone has obtained such FCC and Commission authorization as may be required by Applicable Law for conducting business in Idaho. BasicPhone shall not place any orders under this Agreement until it has obtained such authorization. BasicPhone shall provide proof of such authorization to Verizon upon request. Billing and Payment; Disputed Amounts BasicPhone ID Resale v2.doc 10. Except as otherwise provided in this Agreement, each Party shall submit to the other Party on a monthly basis in an itemized form , statement(s) of charges incurred by the other Party under this Agreement. Except as otherwise provided in this Agreement, payment of amounts billed for Services provided under this Agreement, whether billed on a monthly basis or as otherwise provided in this Agreement, shall be due, in immediately available U. funds, on the later of the following dates (the "Due Date ): (a) the due date specified on the billing Party s statement; or (b) twenty (20) days after the date the statement is received by the billed Party. Payments shall be transmitted by electronic funds transfer. 9.4 If any portion of an amount billed by a Party under this Agreement is subject to a good faith dispute between the Parties, the billed Party shall give notice to the billing Party of the amounts it disputes ("Disputed Amounts ) and include in such notice the specific details and reasons for disputing each item. A Party may also dispute prospectively with a single notice a class of charges that it disputes. Notice of a dispute may be given by a Party at any time, either before or after an amount is paid, and a Party s payment of an amount shall not constitute a waiver of such Party s right to subsequently dispute its obligation to pay such amount or to seek a refund of any amount paid. The billed Party shall pay by the Due Date all undisputed amounts. Billing disputes shall be subject to the terms of Section , Dispute Resolution. Charges due to the billing Party that are not paid by the Due Date, shall be subject to a late payment charge. The late payment charge shall be in an amount specified by the billing Party which shall not exceed a rate of one-and- one-half percent (1.5%) of the overdue amount (including any unpaid previously billed late payment charges) per month. Although it is the intent of both Parties to submit timely statements of charges, failure by either Party to present statements to the other Party in a timely manner shall not constitute a breach or default, or a waiver of the right to payment of the incurred charges, by the billing Party under this Agreement, and , except for assertion of a provision of Applicable Law that limits the period in which a suit or other proceeding can be brought before a court or other governmental entity of appropriate jurisdiction to collect amounts due, the billed Party shall not be entitled to dispute the billing Party s statement(s) based on the billing Party failure to submit them in a timely fashion. Confidentiality 10.As used in this Section 10 , " Confidential Information" means the following information that is disclosed by one Party ("Disclosing Party") to the other Party Receiving Party") in connection with, or anticipation of, this Agreement: 10.1 Books, records, documents and other information disclosed in an audit pursuant to Section 7; 10.2 Any forecasting information provided pursuant to this Agreement; 10.3 Customer Information (except to the extent that (a) the Customer information is published in a directory, (b) the Customer information is disclosed through or in the course of furnishing a Telecommunications Service, such as a Directory Assistance Service, Operator Service Caller ID or similar service, or LlDB service, or (c) the Customer to BasicPhone ID Resale v2.doc 10. 10. 10.4 whom the Customer Information is related has authorized the Receiving Party to use and/or disclose the Customer Information); 10.1.4 information related to specific facilities or equipment (including, but not limited to, cable and pair information); 10.5 any information that is in written, graphic, electromagnetic, or other tangible form, and marked at the time of disclosure as "Confidential" or Proprietary;" and 10.6 any information that is communicated orally or visually and declared to the Receiving Party at the time of disclosure , and by written notice with a statement of the information given to the Receiving Party within ten (10) days after disclosure, to be "Confidential or "Proprietary". Notwithstanding any other provision of this Agreement, a Party shall have the right to refuse to accept receipt of information which the other Party has identified as Confidential Information pursuant to Sections 10.5 or 10. Except as otherwise provided in this Agreement, the Receiving Party shall: 10.1 use the Confidential Information received from the Disclosing Party only in performance of this Agreement; and 10.2 using the same degree of care that it uses with similar confidential information of its own (but in no case a degree of care that is less than commercially reasonable), hold Confidential Information received from the Disclosing Party in confidence and restrict disclosure of the Confidential Information solely to those of the Receiving Party Affiliates and the directors, officers, employees, Agents and contractors of the Receiving Party and the Receiving Party s Affiliates that have a need to receive such Confidential Information in order to perform the Receiving Party s obligations under this Agreement. The Receiving Party s Affiliates and the directors, officers, employees, Agents and contractors of the Receiving Party and the Receiving Party s Affiliates, shall be required by the Receiving Party to comply with the provisions of this Section 10 in the same manner as the Receiving Party. The Receiving Party shall be liable for any failure of the Receiving Party s Affiliates or the directors, officers, employees Agents or contractors of the Receiving Party or the Receiving Party Affiliates, to comply with the provisions of this Section 10. The Receiving Party shall return or destroy all Confidential Information received from the Disclosing Party, including any copies made by the Receiving Party, within thirty (30) days after a written request by the Disclosing Party is delivered to the Receiving Party, except for (a) Confidential Information that the Receiving Party reasonably requires to perform its obligations under this Agreement, and (b) one copy for archival purposes only. Unless otherwise agreed, the obligations of Sections 10.2 and 10.3 do not apply to information that: 10.4.1 was, at the time of receipt, already in the possession of or known to the Receiving Party free of any obligation of confidentiality and restriction on use; BasicPhone ID Resale v2.doc 10. 10. 10. 10. 10.4.2 is or becomes publicly available or known through no wrongful act of the Receiving Party, the Receiving Party s Affiliates , or the directors, officers, employees, Agents or contractors of the Receiving Party or the Receiving Party s Affiliates; 10.4.3 is rightfully received from a third person having no direct or indirect obligation of confidentiality or restriction on use to the Disclosing Party with respect to such information; 10.4.4 is independently developed by the Receiving Party; 10.4.5 is approved for disclosure or use by written authorization of the Disclosing Party (including, but not limited to, in this Agreement); or 10.4.6 is required to be disclosed by the Receiving Party pursuant to Applicable Law, provided that the Receiving Party shall have made commercially reasonable efforts to give adequate notice of the requirement to the Disclosing Party in order to enable the Disclosing Party to seek protective arrangements. Notwithstanding the provisions of Sections 10.1 through 10.4, the Receiving Party may use and disclose Confidential Information received from the Disclosing Party to the extent necessary to enforce the Receiving Party s rights under this Agreement or Applicable Law. In making any such disclosure, the Receiving Party shall make reasonable efforts to preserve the confidentiality and restrict the use of the Confidential Information while it is in the possession of any person to whom it is disclosed, including, but not limited to, by requesting any governmental entity to whom the Confidential Information is disclosed to treat it as confidential and restrict its use to purposes related to the proceeding pending before it. The Disclosing Party shall retain all of the Disclosing Party s right, title and interest in any Confidential Information disclosed by the Disclosing Party to the Receiving Party. Except as otherwise expressly provided in this Agreement, no license is granted by this Agreement with respect to any Confidential Information (including, but not limited to, under any patent, trademark or copyright), nor is any such license to be implied solely by virtue of the disclosure of Confidential Information. The provisions of this Section 10 shall be in addition to and not in derogation of any provisions of Applicable Law, including, but not limited to, 47 U.C. ~ 222 and are not intended to constitute a waiver by a Party of any right with regard to the use , or protection of the confidentiality of , CPNI provided by Applicable Law. Each Party s obligations under this Section 10 shall survive expiration cancellation or termination of this Agreement. 11.Counterparts This Agreement may be executed in two or more counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. 12.Default If either Party ("Defaulting Party") fails to make a payment required by this Agreement (including, but not limited to, any payment required by Section 9.3 of undisputed amounts BasicPhone ID Resale v2.doc 13. to the billing Party) or materially breaches any other material provision of this Agreement, and such failure or breach continues for thirty (30) days after written notice thereof from the other Party, the other Party may, by written notice to the Defaulting Party, (a) suspend the provision of any or all Services hereunder, or (b) cancel this Agreement and terminate the provision of all Services hereunder. 13. Discontinuance of Service by BasicPhone 13. 14. 15. If BasicPhone proposes to discontinue, or actually discontinues, its provision of service to all or substantially all of its Customers, whether voluntarily, as a result of bankruptcy, or for any other reason , BasicPhone shall send written notice of such discontinuance to Verizon , the Commission, and each of BasicPhone Customers. BasicPhone shall provide such notice such number of days in advance of discontinuance of its service as shall be required by Applicable Law. Unless the period for advance notice of discontinuance of service required by Applicable Law is more than thirty (30) days, to the extent commercially feasible BasicPhone shall send such notice at least thirty (30) days prior to its discontinuance of service. Such notice must advise each BasicPhone Customer that unless action is taken by the BasicPhone Customer to switch to a different carrier prior to BasicPhone proposed discontinuance of service , the BasicPhone Customer will be without the service provided by BasicPhone to the BasicPhone Customer. 13.Should a BasicPhone Customer subsequently become a Verizon Customer BasicPhone shall provide Verizon with all information necessary for Verizon to establish service for the BasicPhone Customer, including, but not limited to, the BasicPhone Customer s billed name, listed name, service address, and billing address, and the services being provided to the BasicPhone Customer. 13.4 Nothing in this Section 13 shall limit Verizon s right to cancel or terminate this Agreement or suspend provision of Services under this Agreement. Dispute Resolution 14.Except as otherwise provided in this Agreement, any dispute between the Parties regarding the interpretation or enforcement of this Agreement or any of its terms shall be addressed by good faith negotiation between the Parties. To initiate such negotiation , a Party must provide to the other Party written notice of the dispute that includes both a detailed description of the dispute or alleged nonperformance and the name of an individual who will serve as the initiating Party s representative in the negotiation. The other Party shall have ten Business Days to designate its own representative in the negotiation. The Parties' representatives shall meet at least once within 45 days after the date of the initiating Party s written notice in an attempt to reach a good faith resolution of the dispute. Upon agreement, the Parties' representatives may utilize other alternative dispute resolution procedures such as private mediation to assist in the negotiations. 14.If the Parties have been unable to resolve the dispute within 45 days of the date of the initiating Party s written notice, either Party may pursue any remedies available to it under this Agreement, at law, in equity, or otherwise, including, but not limited to, instituting an appropriate proceeding before the Commission, the FCC , or a court of competent jurisdiction. Force Majeure BasicPhone ID Resale v2.doc 15.Neither Party shall be responsible for any delay or failure in performance which results from causes beyond its reasonable control ("Force Majeure Events whether or not foreseeable by such Party. Such Force Majeure Events include but are not limited to, adverse weather conditions, flood, fire , explosion earthquake, volcanic action , power failure, embargo, boycott, war, revolution, civil commotion, act of public enemies, labor unrest (including, but not limited to, strikes , work stoppages, slowdowns, picketing or boycotts), inability to obtain equipment, parts , software or repairs thereof, acts or omissions of the other Party, and acts of God. If a Force Majeure Event occurs , the non-performing Party shall give prompt notification of its inability to perform to the other Party. During the period that the non-performing Party is unable to perform, the other Party shall also be excused from performance of its obligations to the extent such obligations are reciprocal , or depend upon, the performance of the non-performing Party that has been prevented by the Force Majeure Event. The non-performing Party shall use commercially reasonable efforts to avoid or remove the cause(s) of its non- performance and both Parties shall proceed to perform once the cause(s) are removed or cease. 15. 15.Notwithstanding the provisions of Sections 15.1 and 15., in no case shall a Force Majeure Event excuse either Party from an obligation to pay money as required by this Agreement. Nothing in this Agreement shall require the non-performing Party to settle any labor dispute except as the non-performing Party, in its sole discretion determines appropriate. 15.4 16.Forecasts In addition to any other forecasts required by this Agreement, upon request by Verizon BasicPhone shall provide to Verizon forecasts regarding the Services that BasicPhone expects to purchase from Verizon, including, but not limited to, forecasts regarding the types and volumes of Services that BasicPhone expects to purchase and the locations where such Services will be purchased. 17.Fraud BasicPhone assumes responsibility for all fraud associated with its Customers and accounts. Verizon shall bear no responsibility for, and shall have no obligation to investigate or make adjustments to BasicPhone s account in cases of, fraud by BasicPhone s Customers or other third parties. 18.Good Faith Performance The Parties shall act in good faith in their performance of this Agreement. Except as otherwise expressly stated in this Agreement (including, but not limited to, where consent, approval , agreement or a similar action is stated to be within a Party s sole discretion), where consent, approval , mutual agreement or a similar action is required by any provision of this Agreement, such action shall not be unreasonably withheld, conditioned or delayed. If and , to the extent that, Verizon, prior to the Effective Date of this Agreement, has not provided in the State of Idaho a service or arrangement offered under this Agreement, Verizon reserves the right to negotiate in good faith with BasicPhone reasonable terms and conditions (including, without limitation, rates and implementatiQn timeframes) for such service or arrangement; and, if the Parties cannot agree to such terms and conditions (including, without limitation, rates and BasicPhone ID Resale v2.doc implementation timeframes), either Party may utilize the Agreement's dispute resolution procedures. 19.Headings The headings used in the Principal Document are inserted for convenience of reference only and are not intended to be a part of or to affect the meaning of the Principal Document. 20.Indemnification 20.Each Party ("Indemnifying Party") shall indemnify, defend and hold harmless the other Party ("Indemnified Party"), the Indemnified Party s Affiliates, and the directors, officers and employees of the Indemnified Party and the Indemnified Party s Affiliates , from and against any and all Claims that arise out of bodily injury to or death of any person , or damage to, or destruction or loss of, tangible real and/or personal property of any person, to the extent such injury, death damage , destruction or loss, was proximately caused by the grossly negligent or intentionally wrongful acts or omissions of the Indemnifying Party, the Indemnifying Party s Affiliates, or the directors, officers, employees, Agents or contractors (excluding the Indemnified Party) of the Indemnifying Party or the Indemnifying Party s Affiliates, in connection with this Agreement. 20.Indemnification Process. 20.1 As used in this Section 20, "Indemnified Person" means a person whom an Indemnifying Party is obligated to indemnify, defend and/or hold harmless under Section 20. 20.2 An Indemnifying Party s obligations under Section 20.1 shall be conditioned upon the following: 20.3 The Indemnified Person: (a) shall give the Indemnifying Party notice of the Claim promptly after becoming aware thereof (including a statement of facts known to the Indemnified Person related to the Claim and an estimate of the amount thereof); (b) prior to taking any material action with respect to a Third Party Claim, shall consult with the Indemnifying Party as to the procedure to be followed in defending, settling, or compromising the Claim; (c) shall not consent to any settlement or compromise of a Third Party Claim without the written consent of the Indemnifying Party; (d) shall permit the Indemnifying Party to assume the defense of a Third Party Claim (including, except as provided below, the compromise or settlement thereof) at the Indemnifying Party s own cost and expense, provided, however, that the Indemnified Person shall have the right to approve the Indemnifying Party s choice of legal counsel. 20.2.4 If the Indemnified Person fails to comply with Section 20.3 with respect to a Claim , to the extent such failure shall have a material adverse effect upon the Indemnifying Party, the Indemnifying Party shall be relieved of its obligation to indemnify, defend and hold harmless the Indemnified Person with respect to such Claim under this Agreement. 20.5 Subject to 20.6 and 20., below, the Indemnifying Party shall have the authority to defend and settle any Third Party Claim. BasicPhone ID Resale v2.doc 21. 20. 20.4 Insurance 21. 20.6 With respect to any Third Party Claim, the Indemnified Person shall be entitled to participate with the Indemnifying Party in the defense of the Claim if the Claim requests equitable relief or other relief that could affect the rights of the Indemnified Person. In so participating, the Indemnified Person shall be entitled to employ separate counsel for the defense at the Indemnified Person s expense. The Indemnified Person shall also be entitled to participate, at its own expense, in the defense of any Claim , as to any portion of the Claim as to which it is not entitled to be indemnified , defended and held harmless by the Indemnifying Party. 20.7 In no event shall the Indemnifying Party settle a Third Party Claim or consent to any judgment with regard to a Third Party Claim without the prior written consent of the Indemnified Party, which shall not be unreasonably withheld , conditioned or delayed. In the event the settlement or judgment requires a contribution from or affects the rights of an Indemnified Person, the Indemnified Person shall have the right to refuse such settlement or judgment with respect to itself and, at its own cost and expense, take over the defense against the Third Party Claim, provided that in such event the Indemnifying Party shall not be responsible for, nor shall it be obligated to indemnify or hold harmless the Indemnified Person against , the Third Party Claim for any amount in excess of such refused settlement or judgment. 20.8 The Indemnified Person shall , in all cases, assert any and all provisions in applicable Tariffs and Customer contracts that limit liability to third persons as a bar to , or limitation on, any recovery by a third-personclaimant. 20.9 The Indemnifying Party and the Indemnified Person shall offer each other all reasonable cooperation and assistance in the defense of any Third Party Claim. Each Party agrees that it will not implead or bring any action against the other Party, the other Party s Affiliates, or any of the directors, officers or employees of the other Party or the other Party s Affiliates, based on any claim by any person for personal injury or death that occurs in the course or scope of employment of such person by the other Party or the other Party s Affiliate and that arises out of performance of this Agreement. Each Party s obligations under this Section 20 shall survive expiration cancellation or termination of this Agreement. BasicPhone shall maintain during the term of this Agreement and for a period of two years thereafter all insurance and/or bonds required to satisfy its obligations under this Agreement (including, but not limited to, its obligations set forth in Section 20 hereof) and all insurance and/or bonds required by Applicable Law. The insurance and/or bonds shall be obtained from an insurer having an A. Best insurance rating of at least A-, financial size category VII or greater. At a minimum and without limiting the foregoing undertaking, BasicPhone shall maintain the following insurance: 21.1 Commercial General Liability Insurance , on an occurrence basis, including but not limited to, premises-operations, broad form property damage, products/completed operations, contractual liability, BasicPhone ID Resale v2.doc 22. 21. 21. 21.4 21. 21. 21. independent contractors, and personal injury, with limits of at least 000,000 combined single limit for each occurrence. 21.2 Commercial Motor Vehicle Liability Insurance covering all owned , hired and non-owned vehicles, with limits of at least $2 000,000 combined single limit for each occurrence. 21.3 Excess Liability Insurance, in the umbrella form , with limits of at least $10 000 000 combined single limit for each occurrence. 21.1.4 Worker s Compensation Insurance as required by Applicable Law and Employer s Liability Insurance with limits of not less than $2 000,000 per occurrence. 21.5 All risk property insurance on a full replacement cost basis for all of BasicPhone s real and personal property located at any Collocation site or otherwise located on or in any Verizon premises (whether owned, leased or otherwise occupied by Verizon), facility, equipment or right-of-way. Any deductibles , self-insured retentions or loss limits ("Retentions ) for the foregoing insurance must be disclosed on the certificates of insurance to be provided to Verizon pursuant to Sections 21.4 and 21.5, and Verizon reserves the right to reject any such Retentions in its reasonable discretion. All Retentions shall be the responsibility of BasicPhone. BasicPhone shall name Verizon and Verizon s Affiliates as additional insureds on the foregoing liability insurance. BasicPhone shall , within two (2) weeks of the Effective Date hereof at the time of each renewal of, or material change in, BasicPhone 's insurance policies, and at such other times as Verizon may reasonably specify, furnish certificates or other proof of the foregoing insurance reasonably acceptable to Verizon. The certificates or other proof of the foregoing insurance shall be sent to: Director- Contract Performance & Administration, Verizon Wholesale Markets, 600 Hidden Ridge, HOEWMNOTICES, Irving. TX 75038. BasicPhone shall require its contractors , if any, that may enter upon the premises or access the facilities or equipment of Verizon or Verizon s affiliates to maintain insurance in accordance with Sections 21.1 through 21.3 and, if requested, to furnish Verizon certificates or other adequate proof of such insurance acceptable to Verizon in accordance with Section 21.4 If BasicPhone or BasicPhone s contractors fail to maintain insurance as required in Sections 21.1 through 21., above, Verizon may (but shall not be obligated to) purchase such insurance and BasicPhone shall reimburse Verizon for the cost of the insurance. Certificates furnished by BasicPhone or BasicPhone s contractors shall contain a clause stating: "Verizon Northwest Inc. shall be notified in writing at least thirty (30) days prior to cancellation of, or any material change in, the insurance. 22. Intellectual Property Except as expressly stated in this Agreement, this Agreement shall not be construed as granting a license with respect to any patent, copyright, trade name , trademark, service mark, trade secret or any other intellectual property, BasicPhone ID Resale v2.doc 22. 22. 22.4 now or hereafter owned, controlled or licensable by either Party. Except as expressly stated in this Agreement, neither Party may use any patent copyrightable materials, trademark, trade name, trade secret or other intellectual property right, of the other Party except in accordance with the terms of a separate license agreement between the Parties granting such rights. Except as stated in Section 22.4, neither Party shall have any obligation to defend, indemnify or hold harmless, or acquire any license or right for the benefit , or owe any other obligation or have any liability to, the other Party or its Affiliates or Customers based on or arising from any Third Party Claim alleging or asserting that the provision or use of any service, facility, arrangement, or software by either Party under this Agreement, or the performance of any service or method, either alone or in combination with the other Party, constitutes direct, vicarious or contributory infringement or inducement to infringe, or misuse or misappropriation of any patent, copyright, trademark, trade secret, or any other proprietary or intellectual property right of any Party or third person. Each Party, however, shall offer to the other reasonable cooperation and assistance in the defense of any such claim. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE PARTIES AGREE THAT NEITHER PARTY HAS MADE, AND THAT THERE DOES NOT EXIST, ANY WARRANTY, EXPRESS OR IMPLIED, THAT THE USE BY EACH PARTY OF THE OTHER'S SERVICES PROVIDED UNDER THIS AGREEMENT SHALL NOT GIVE RISE TO A CLAIM OF INFRINGEMENT MISUSE, OR MISAPPROPRIATION OF ANY INTELLECTUAL PROPERTY RIGHT. BasicPhone agrees that the Services provided by Verizon hereunder shall be subject to the terms, conditions and restrictions contained in any applicable agreements (including, but not limited to software or other intellectual property license agreements) between Verizon and Verizon s vendors. Verizon agrees to advise BasicPhone, directly or through a third party, of any such terms conditions or restrictions that may limit any BasicPhone use of a Service provided by Verizon that is otherwise permitted by this Agreement. At BasicPhone s written request, to the extent required by Applicable Law, Verizon will use Verizon s best efforts, as commercially practicable, to obtain intellectual property rights from Verizon s vendor to allow BasicPhone to use the Service in the same manner as Verizon that are coextensive with Verizon s intellectual property rights, on terms and conditions that are equal in quality to the terms and conditions under which Verizon has obtained Verizon s intellectual property rights. BasicPhone shall reimburse Verizon for the cost of obtaining such rights. 23.Joint Work Product The Principal Document is the joint work product of the Parties, has been negotiated by the Parties, and shall be fairly interpreted in accordance with its terms. In the event of any ambiguities, no inferences shall be drawn against either Party. 24.Law Enforcement 24.Each Party may cooperate with law enforcement authorities and national security authorities to the full extent required or permitted by Applicable Law in matters related to Services provided by it under this Agreement, including, but not limited to, the production of records , the establishment of new lines or the installation of new services on an existing line in order to support law enforcement and/or national security operations, and, the installation of wiretaps, trap-and-trace facilities and equipment, and dialed number recording facilities and equipment. BasicPhone ID Resale v2.doc 24. 24. 25.Liability 25. 25. 25. 25.4 A Party shall not have the obligation to inform the other Party or the Customers of the other Party of actions taken in cooperating with law enforcement or national security authorities, except to the extent required by Applicable Law. Where a law enforcement or national security request relates to the establishment of lines (including, but not limited to, lines established to support interception of communications on other lines), or the installation of other services, facilities or arrangements, a Party may act to prevent the other Party from obtaining access to information concerning such lines, services, facilities and arrangements, through operations support system interfaces. As used in this Section 25, "Service Failure" means a failure to comply with a direction to install, restore or terminate Services under this Agreement, a failure to provide Services under this Agreement, and failures, mistakes , omissions interruptions, delays , errors, defects or the like, occurring in the course of the provision of any Services under this Agreement. Except as otherwise stated in Section 25., the liability, if any, of a Party, a Party s Affiliates, and the directors, officers and employees of a Party and a Party s Affiliates, to the other Party, the other Party s Customers, and to any other person , for Claims arising out of a Service Failure shall not exceed an amount equal to the pro rata applicable monthly charge for the Services that are subject to the Service Failure for the period in which such Service Failure occurs. Except as otherwise stated in Section 25., a Party, a Party s Affiliates, and the directors, officers and employees of a Party and a Party s Affiliates, shall not be liable to the other Party, the other Party s Customers, or to any other person, in connection with this Agreement (including, but not limited to , in connection with a Service Failure or any breach, delay or failure in performance, of this Agreement) for special, indirect, incidental, consequential , reliance , exemplary, punitive, or like damages , including, but not limited to, damages for lost revenues, profits or savings, or other commercial or economic loss, even if the person whose liability is excluded by this Section has been advised of the possibility of such damages. The limitations and exclusions of liability stated in Sections 25.1 through 25. shall apply regardless of the form of a claim or action , whether statutory, in contract, warranty, strict liability, tort (including, but not limited to, negligence of a Party), or otherwise. 25.Nothing contained in Sections 25.1 through 25.4 shall exclude or limit liability: 25.1 under Sections 20, Indemnification, or 41 , Taxes. 25.2 for any obligation to indemnify, defend and/or hold harmless that a Party may have under this Agreement. 25.3 for damages arising out of or resulting from bodily injury to or death of any person, or damage to, or destruction or loss of , tangible real and/or personal property of any person, or Toxic or Hazardous Substances, to the extent such damages are otherwise recoverable under Applicable Law; 25.5.4 for a claim for infringement of any patent, copyright, trade name, trade mark, service mark, or other intellectual property interest; BasicPhone ID Resale v2.doc 25. 25. 25.5 under Section 258 of the Act or any order of FCC or the Commission implementing Section 258; or 25.6 under the financial incentive or remedy provisions of any service quality plan required by the FCC or the Commission. In the event that the liability of a Party, a Party s Affiliate, or a director, officer or employee of a Party or a Party s Affiliate , is limited and/or excluded under both this Section 25 and a provision of an applicable Tariff, the liability of the Party or other person shall be limited to the smaller of the amounts for which such Party or other person would be liable under this Section or the Tariff provision. Each Party shall , in its tariffs and other contracts with its Customers, provide that in no case shall the other Party, the other Party s Affiliates, or the directors officers or employees of the other Party or the other Party s Affiliates, be liable to such Customers or other third-persons for any special, indirect, incidental consequential, reliance, exemplary, punitive or other damages, arising out of a Service Failure. 26. Network Management26. 26. Cooperation . The Parties will work cooperatively in a commercially reasonable manner to install and maintain a reliable network. BasicPhone and Verizon will exchange appropriate information (e.network information, maintenance contact numbers, escalation procedures , and information required to comply with requirements of law enforcement and national security agencies) to achieve this desired reliability. In addition, the Parties will work cooperatively in a commercially reasonable manner to apply sound network management principles to alleviate or to prevent traffic congestion and subject to Section 17, to minimize fraud associated with third number billed calls, calling card calls, and other services related to this Agreement. Responsibility for Followinq Standards. Each Party recognizes a responsibility to follow the standards that may be agreed to between the Parties and to employ characteristics and methods of operation that will not interfere with or impair the service, network or facilities of the other Party or any third parties connected with or involved directly in the network or facilities of the other. 26.Interference or Impairment.If a Party ("Impaired Party ) reasonably determines that the services, network, facilities, or methods of operation, of the other Party ("Interfering Party") will or are likely to interfere with or impair the Impaired Party provision of services or the operation of the Impaired Party s network or facilities the Impaired Party may interrupt or suspend any Service provided to the Interfering Party to the extent necessary to prevent such interference or impairment, subject to the following: 26.Except in emergency situations (e., situations involving a risk of bodily injury to persons or damage to tangible property, or an interruption in Customer service) or as otherwise provided in this Agreement, the Impaired Party shall have given the Interfering Party at least ten (10) days' prior written notice of the interference or impairment or potential interference or impairment and the need to correct the condition within said time period; and taken other actions , if any, required by Applicable Law; and 26.2 Upon correction of the interference or impairment, the Impaired Party will promptly restore the interrupted or suspended Service. The Impaired BasicPhone ID Resale v2.doc 27. 28. Party shall not be obligated to provide an out-of-service credit allowance or other compensation to the Interfering Party in connection with the suspended Service. Outaqe Repair Standard. In the event of an outage or trouble in any Service being provided by a Party hereunder, the Providing Party will follow Verizon standard procedures for isolating and clearing the outage or trouble. Non-Exclusive Remedies 26.4 Except as otherwise expressly provided in this Agreement, each of the remedies provided under this Agreement is cumulative and is in addition to any other remedies that may be available under this Agreement or at law or in equity. Notice of Network Changes If a Party makes a change in the information necessary for the transmission and routing of services using that Party s facilities or network, or any other change in its facilities or network that will materially affect the interoperability of its facilities or network with the other Party s facilities or network, the Party making the change shall publish notice of the change at least ninety (90) days in advance of such change, and shall use reasonable efforts, as commercially practicable, to publish such notice at least one hundred eighty (180) days in advance of the change; provided, however, that if an earlier publication of notice of a change is required by Applicable Law (including, but not limited to, 47 CFR 51.325 through 51. 335) notice shall be given at the time required by Applicable Law. 29.Notices 29.Except as otherwise provided in this Agreement, notices given by one Party to the other Party under this Agreement: 29.1 shall be in writing; 29.2 shall be delivered (a) personally, (b) by express delivery service with next Business Day delivery, (c) by First Class, certified or registered S. mail , postage prepaid, or (d) by facsimile teletopy, with a copy delivered in accordance with (a), (b) or (c), preceding; and 29.3 shall be delivered to the following addresses of the Parties: To BasicPhone: CT Corporation Systems 300 N. 6th Street Boise, ID 83702 To Verizon: Director-Contract Performance & Administration Verizon Wholesale Markets 600 Hidden Ridge HQEWMNOTICES Irving, TX 75038 Telephone Number: 972-718-5988 Facsimile Number: 972-719-1519 Internet Address: wmnotices(g)verizon.com BasicPhone ID Resale v2.doc 30. 31. with a copy to: Vice President and Associate General Counsel Verizon Wholesale Markets 1515 North Court House Road Suite 500 Arlington, VA 22201 Facsimile: 703-351-3664 or to such other address as either Party shall designate by proper notice. Notices will be deemed given as of the earlier of (a) where there is personal delivery of the notice, the date of actual receipt, (b) where the notice is sent via express delivery service for next Business Day delivery, the next Business Day after the notice is sent, (c) where the notice is sent via First Class U.S. Mail, three (3) Business Days after mailing, (d) where notice is sent via certified or registered U.S. mail , the date of receipt shown on the Postal Service receipt, and (e) where the notice is sent via facsimile telecopy, if the notice is sent on a Business Day and before 5 PM. in the time zone where it is received, on the date set forth on the telecopy confirmation, or if the notice is sent on a non-Business Day or if the notice is sent after 5 PM in the time zone where it is received, the next Business Day after the date set forth on the telecopy confirmation. Ordering and Maintenance BasicPhone shall use Verizon s electronic Operations Support System access platforms to submit Orders and requests for maintenance and repair of Services, and to engage in other pre-ordering, ordering, provisioning, maintenance and repair transactions. If Verizon has not yet deployed an electronic capability for BasicPhone to perform a pre- ordering, ordering, provisioning, maintenance or repair, transaction offered by Verizon BasicPhone shall use such other processes as Verizon has made available for performing such transaction (including, but not limited, to submission of Orders by telephonic facsimile transmission and placing trouble reports by voice telephone transmission). Performance Standards 31.Verizon shall provide Services under this Agreement in accordance with the performance standards required by Applicable Law, including, but not limited to, Section 251 (c) of the Act. 31.To the extent required by Appendix D, Section V , " Carrier-to-Carrier Performance Plan (Including Performance Measurements)," and Appendix D , Attachment A Carrier-to-Carrier Performance Assurance Plan " of the Merger Order, Verizon shall provide performance measurement results to BasicPhone. 31.BasicPhone shall provide Services under this Agreement in accordance with the performance standards required by Applicable Law. 32.Point of Contact for BasicPhone Customers 32.BasicPhone shall establish telephone numbers and mailing addresses at which BasicPhone Customers may communicate with BasicPhone and shall advise BasicPhone Customers of these telephone numbers and mailing addresses. 32.Except as otherwise agreed to by Verizon, Verizon shall have no obligation, and may decline, to accept a communication from a BasicPhone Customer, including, BasicPhone ID Resale v2.doc 33. but not limited to, a BasicPhone Customer request for repair or maintenance of a Verizon Service provided to BasicPhone. 33. Predecessor Agreements Except as stated in Section 33.2 or as otherwise agreed in writing by the Parties: 33. 33. 33.Further to the provisions of Section 1 of the General Terms and Conditions of this Agreement, any prior interconnection or resale agreement between the Parties for the State of Idaho pursuant to Section 252 of the Act and in effect prior to the Effective Date is hereby amended, extended and restated; and 33.2 any Services that were purchased by one Party from the other Party under a prior interconnection or resale agreement between the Parties for the State of Idaho pursuant to Section 252 of the Act and in effect prior to the Effective Date, shall as of the Effective Date be subject to and purchased under this Agreement. Except as otherwise agreed in writing by the Parties, if a Service purchased by a Party under a prior interconnection or resale agreement between the Parties pursuant to Section 252 of the Act was subject to a contractual commitment that it would be purchased for a period of longer than one month , and such period had not yet expired as of the Effective Date and the Service had not been terminated prior to the Effective Date, to the extent not inconsistent with this Agreement, such commitment shall remain in effect and the Service will be purchased under this Agreement; provided, that if this Agreement would materially alter the terms of the commitment, either Party make elect to cancel the commitment. If either Party elects to cancel the commitment pursuant to the proviso in Section 33., the Purchasing Party shall not be liable for any termination charge that would otherwise have applied. However, if the commitment was cancelled by the Purchasing Party, the Providing Party shall be entitled to payment from the Purchasing Party of the difference between the price of the Service that was actually paid by the Purchasing Party under the commitment and the price of the Service that would have applied if the commitment had been to purchase the Service only until the time that the commitment was cancelled. 34. Publicity and Use of Trademarks or Service Marks A Party, its Affiliates, and their respective contractors and Agents, shall not use the other Party s trademarks, service marks, logos or other proprietary trade dress, in connection with the sale of products or services , or in any advertising, press releases , publicity matters or other promotional materials, unless the other Party has given its written consent for such use, which consent the other Party may grant or withhold in its sole discretion. Neither Party may imply any direct or indirect affiliation with or sponsorship or endorsement of it or its services or products by the other Party. Any violation of this Section 34 shall be considered a material breach of this Agreement. References BasicPhone ID Resale v2.doc 34. 34. 34. 35. 36. 35. 35. All references to Sections , Appendices and Exhibits shall be deemed to be references to Sections, Appendices and Exhibits of this Agreement unless the context shall otherwise require. Unless the context shall otherwise require, any reference to a Tariff , agreement technical or other document (including Verizon or third party guides , practices or handbooks), or provision of Applicable Law, is to such Tariff , agreement document, or provision of Applicable Law, as amended and supplemented from time to time (and, in the case of a Tariff or provision of Applicable Law, to any successor Tariff or provision). 36. Relationship of the Parties 36. 36. 36.4 36. 37. The relationship of the Parties under this Agreement shall be that of independent contractors and nothing herein shall be construed as creating any other relationship between the Parties. Nothing contained in this Agreement shall make either Party the employee of the other, create a partnership, joint venture , or other similar relationship between the Parties, or grant to either Party a franchise, distributorship or similar interest. Except for provisions herein expressly authorizing a Party to act for another Party, nothing in this Agreement shall constitute a Party as a legal representative or Agent of the other Party, nor shall a Party have the right or authority to assume, create or incur any liability or any obligation of any kind, express or implied, against, in the name or on behalf of the other Party unless otherwise expressly permitted by such other Party in writing, which permission may be granted or withheld by the other Party in its sole discretion. Each Party shall have sole authority and responsibility to hire, fire, compensate supervise, and otherwise control its employees, Agents and contractors. Each Party shall be solely responsible for payment of any Social Security or other taxes that it is required by Applicable Law to pay in conjunction with its employees, Agents and contractors, and for withholding and remitting to the applicable taxing authorities any taxes that it is required by Applicable Law to collect from its employees. Except as otherwise expressly provided in this Agreement, no Party undertakes to perform any obligation of the other Party, whether regulatory or contractual, or to assume any responsibility for the management of the other Party s business. 36.The relationship of the Parties under this Agreement is a non-exclusive relationship. Reservation of Rights 37.Notwithstanding anything to the contrary in this Agreement, neither Party waives, and each Party hereby expressly reserves, its rights: (a) to appeal or otherwise seek the reversal of and changes in any arbitration decision associated with this Agreement; (b) to challenge the lawfulness of this Agreement and any provision of this Agreement; (c) to seek changes in this Agreement (including, but not limited to, changes in rates , charges and the Services that must be offered) through changes in Applicable Law; (d) to challenge the lawfulness and propriety , and to seek to change, any Applicable Law, including, but not limited to any rule, regulation, order or decision of the Commission, the FCC, or a court of applicable jurisdiction; and (e) to collect debts owed to it under any prior interconnection or resale agreements. Nothing in this Agreement shall be BasicPhone ID Resale v2.doc 38. 39. deemed to limit or prejudice any position a Party has taken or may take before the Commission, the FCC, any other state or federal regulatory or legislative bodies, courts of applicable jurisdiction, or industry fora. The provisions of this Section shall survive the expiration, cancellation or termination of this Agreement. 37.BasicPhone acknowledges BasicPhone has been advised by Verizon that it is Verizon s position that: 37.1 This Agreement contains certain provisions which are intended to reflect Applicable Law and Commission and/or FCC arbitration decisions; and 37.2 For the purposes of Appendix D, Sections 31 and 32, of the Merger Order, such provisions shall not be deemed to have been voluntarily negotiated or agreed to by Verizon and shall not be available to carriers pursuant to Appendix D, Sections 31 and 32 of the Merger Order. Subcontractors A Party may use a contractor of the Party (including, but not limited to, an Affiliate of the Party) to perform the Party s obligations under this Agreement; provided, that a Party use of a contractor shall not release the Party from any duty or liability to fulfill the Party obligations under this Agreement. Successors and Assigns 40. This Agreement shall be binding on and inure to the benefit of the Parties and their respective legal successors and permitted assigns. Survival The rights, liabilities and obligations of a Party for acts or omissions occurring prior to the expiration, cancellation or termination of this Agreement, the rights , liabilities and obligations of a Party under any provision of this Agreement regarding confidential information (including but not limited to, Section 10), indemnification or defense (including, but not limited to, Section 20), or limitation or exclusion of liability (including, but not limited to, Section 25), and the rights, liabilities and obligations of a Party under any provision of this Agreement which by its terms or nature is intended to continue beyond or to be performed after the expiration, cancellation or termination of this Agreement, shall survive the expiration , cancellation or termination of this Agreement. 41.Taxes 41.In General.With respect to any purchase hereunder of Services, if any federal state or local tax, fee, surcharge or other tax-like charge (a "Tax ) is required or permitted by Applicable Law or a Tariff to be collected from the Purchasing Party by the Providing Party, then (a) the Providing Party shall properly bill the Purchasing Party for such Tax, (b) the Purchasing Party shall timely remit such Tax to the Providing Party and (c) the Providing Party shall timely remit such collected Tax to the applicable taxing authority. 41.Taxes Imposed on the Providinq Party. With respect to any purchase hereunder of Services, if any federal, state or local Tax is imposed by Applicable Law on the receipts of the Providing Party, and such Applicable Law permits the Providing Party to exclude certain receipts received from sales for resale to a public utility, distributor, telephone company, local exchange carrier, telecommunications BasicPhone ID Resale v2.doc 41. 41.4 company or other communications company ("Telecommunications Company"), such exclusion being based solely on the fact that the Purchasing Party is also subject to a tax based upon receipts ("Receipts Tax ), then the Purchasing Party (a) shall provide the Providing Party with notice in writing in accordance with Section 41.6 of this Agreement of its intent to pay the Receipts Tax and (b) shall timely pay the Receipts Tax to the applicable tax authority. Taxes Imposed on Customers.With respect to any purchase hereunder of Services that are resold to a third party, if any federal, state or local Tax is imposed by Applicable Law on the subscriber, end-user, Customer or ultimate consumer ("Subscriber ) in connection with any such purchase , which a Telecommunications Company is required to impose and/or collect from a Subscriber, then the Purchasing Party (a) shall be required to impose and/or collect such Tax from the Subscriber and (b) shall timely remit such Tax to the applicable taxing authority. Liability for Uncollected Tax. Interest and Penalty.If the Providing Party has not received an exemption certificate from the Purchasing Party and the Providing Party fails to bill the Purchasing Party for any Tax as required by Section 41. then, as between the Providing Party and the Purchasing Party, (a) the Purchasing Party shall remain liable for such unbilled Tax and (b) the Providing Party shall be liable for any interest assessed thereon and any penalty assessed with respect to such unbilled Tax by such authority. If the Providing Party properly bills the Purchasing Party for any Tax but the Purchasing Party fails to remit such Tax to the Providing Party as required by Section 41., then , as between the Providing Party and the Purchasing Party, the Purchasing Party shall be liable for such uncollected Tax and any interest assessed thereon, as well as any penalty assessed with respect to such uncollected Tax by the applicable taxing authority. If the Providing Party does not collect any Tax as required by Section 41.1 because the Purchasing Party has provided such Providing Party with an exemption certificate that is later found to be inadequate by a taxing authority, then, as between the Providing Party and the Purchasing Party, the Purchasing Party shall be liable for such uncollected Tax and any interest assessed thereon, as well as any penalty assessed with respect to such uncollected Tax by the applicable taxing authority. If the Purchasing Party fails to pay the Receipts Tax as required by Section 41., then, as between the Providing Party and the Purchasing Party, (x) the Providing Party shall be liable for any Tax imposed on its receipts and (y) the Purchasing Party shall be liable for any interest assessed thereon and any penalty assessed upon the Providing Party with respect to such Tax by such authority. If the Purchasing Party fails to impose and/or collect any Tax from Subscribers as required by Section 41. then, as between the Providing Party and the Purchasing Party, the Purchasing Party shall remain liable for such uncollected Tax and any interest assessed thereon , as well as any penalty assessed with respect to such uncollected Tax by the applicable taxing authority. With respect to any Tax that the Purchasing Party has agreed to pay, or is required to impose on and/or collect from Subscribers, the Purchasing Party agrees to indemnify and hold the Providing Party harmless on an after-tax basis for any costs incurred by the Providing Party as a result of actions taken by the applicable taxing authority to recover the Tax from the Providing Party due to the failure of the Purchasing Party to timely pay, or collect and timely remit, such Tax to such authority. In the event either Party is audited by a taxing authority, the other Party agrees to cooperate fully with the Party being audited in order to respond to any audit inquiries in a proper and timely manner so that the audit and/or any resulting controversy may be resolved expeditiously. BasicPhone ID Resale v2.doc 41.Tax Exemptions and Exemption Certificates. If Applicable Law clearly exempts a purchase hereunder from a Tax, and if such Applicable Law also provides an exemption procedure, such as an exemption-certificate requirement, then, if the Purchasing Party complies with such procedure, the Providing Party shall not collect such Tax during the effective period of such exemption. Such exemption shall be effective upon receipt of the exemption certificate or affidavit in accordance with the terms set forth in Section 41.6. If Applicable Law clearly exempts a purchase hereunder from a Tax, but does not also provide an exemption procedure, then the Providing Party shall not collect such Tax if the Purchasing Party (a) furnishes the Providing Party with a letter signed by an officer requesting such an exemption and citing the provision in the Applicable Law which clearly allows such exemption and (b) supplies the Providing Party with an indemnification agreement, reasonably acceptable to the Providing Party (e., an agreement commonly used in the industry), which holds the Providing Party harmless on an after-tax basis with respect to its forbearing to collect such Tax. 41.All notices, affidavits, exemption-certificates or other communications required or permitted to be given by either Party to the other, for purposes of this Section 41 shall be made in writing and shall be delivered in person or sent by certified mail return receipt requested, or registered mail, or a courier service providing proof of service , and sent to the addressees set forth in Section 29 as well as to the following: To Verizon: Tax Administration Verizon Communications 1095 Avenue of the Americas Room 3109 New York, NY 10036 To BasicPhone: Scott McCluskey 2207 MacArthur Orange, Texas 77631 Either Party may from time to time designate another address or other addressees by giving notice in accordance with the terms of this Section. Any notice or other communication shall be deemed to be given when received. 42.Technology Upgrades Notwithstanding any other provision of this Agreement, Verizon shall have the right to deploy, upgrade, migrate and maintain its network at its discretion. The Parties acknowledge that Verizon , at its election , may deploy fiber throughout its network and that such fiber deployment may inhibit or facilitate BasicPhone s ability to provide service using certain technologies. Nothing in this Agreement shall limit Verizon s ability to modify its network through the incorporation of new equipment or software or otherwise. BasicPhone shall be solely responsible for the cost and activities associated with accommodating such changes in its own network. 43.Territory BasicPhone ID Resale v2.doc 44. 45. 43.This Agreement applies to the territory in which Verizon operates as an Incumbent Local Exchange Carrier in the State of Idaho. Verizon shall be obligated to provide Services under this Agreement only within this territory. 43.Notwithstanding any other provision of this Agreement, Verizon may terminate this Agreement as to a specific operating territory or portion thereof if Verizon sells or otherwise transfers its operations in such territory or portion thereof to a third-person. Verizon shall provide BasicPhone with at least 90 calendar days prior written notice of such termination, which shall be effective upon the date specified in the notice. Third Party Beneficiaries Except as expressly set forth in this Agreement, this Agreement is for the sole benefit of the Parties and their permitted assigns, and nothing herein shall create or be construed to provide any third-persons (including, but not limited to, Customers or contractors of a Party) with any rights (including, but not limited to, any third-party beneficiary rights) hereunder. Except as expressly set forth in this Agreement, a Party shall have no liability under this Agreement to the Customers of the other Party or to any other third person. 251 and 271 Requirements 45.The Parties agree that the performance of the terms of this Agreement will satisfy Verizon s obligations under Section 251 of the Act, and the requirements of the Checklist under Section 271 of the Act. 45.The Parties understand and agree that this Agreement will be filed with the Commission and may thereafter be filed with the FCC as an integral part of an application by Verizon or an Affiliate of Verizon pursuant to Section 271 (d) of the Act. In the event that anyone or more of the provisions contained herein in Verizon s reasonable determination is likely to adversely affect the application pursuant to Section 271 (d) of the Act, the Parties agree to make the revisions necessary to eliminate such adverse effect on the application. 46.252(i) Obligations 46.To the extent required by Applicable Law, each Party shall comply with Section 252(i) of the Act and Appendix D , Sections 30 through 32 , of the Merger Order Merger Order MFN Provisions To the extent that the exercise by BasicPhone of any rights it may have under Section 252(i) or the Merger Order MFN Provisions results in the rearrangement of Services by Verizon, BasicPhone shall be solely liable for all costs associated therewith, as well as for any termination charges associated with the termination of existing Verizon Services. 46. 47.Use of Service Each Party shall make commercially reasonable efforts to ensure that its Customers comply with the provisions of this Agreement (including, but not limited to the provisions of applicable Tariffs) applicable to the use of Services purchased by it under this Agreement. 48.Waiver A failure or delay of either Party to enforce any of the provisions of this Agreement, or any right or remedy available under this Agreement or at law or in equity, or to require performance of any of the provisions of this Agreement, or to exercise any option which is BasicPhone ID Resale v2.doc provided under this Agreement, shall in no way be construed to be a waiver of such provisions, rights , remedies or options. 49.Warranties EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, NEITHER PARTY MAKES OR RECEIVES ANY WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES PROVIDED , OR TO BE PROVIDED, UNDER THIS AGREEMENT AND THE PARTIES DISCLAIM ANY OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY. WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE WARRANTIES AGAINST INFRINGEMENT, AND WARRANTIES ARISING BY TRADE CUSTOM, TRADE USAGE, COURSE OF DEALING OR PERFORMANCE, OR OTHERWISE. 50. Withdrawal of Services50. 50. Notwithstanding anything contained in this Agreement, except as otherwise required by Applicable Law, Verizon may terminate its offering and/or provision of any Service under this Agreement upon thirty (30) days prior written notice to BasicPhone. Notwithstanding anything contained in this Agreement, except as otherwise required by Applicable Law, Verizon may with thirty (30) days prior written notice to BasicPhone terminate any provision of this Agreement that provides for the payment by Verizon to BasicPhone of compensation related to traffic, including, but not limited to, other types of compensation for termination of traffic delivered by Verizon to BasicPhone. Following such termination, except as otherwise agreed in writing by the Parties, Verizon shall be obligated to provide compensation to BasicPhone related to traffic only to the extent required by Applicable Law. If Verizon exercises its right of termination under this Section the Parties shall negotiate in good faith appropriate substitute provisions for compensation related to traffic; provided, however, that except as otherwise voluntarily agreed by Verizon in writing in its sole discretion, Verizon shall be obligated to provide compensation to BasicPhone related to traffic only to the extent required by Applicable Law. If within thirty (30) days after Verizon s notice of termination the Parties are unable to agree in writing upon mutually acceptable substitute provisions for compensation related to traffic, either Party may submit their disagreement to dispute resolution in accordance with Section 14 of this Agreement. BasicPhone ID Resale v2.doc SIGNATURE PAGE IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed as of the Effective Date. BASICPHONE INC. Bt~ A-,- " 1Uu~ ~ ~ .:v /??/" Printed: Shari Harris Printed: Steven J. Pitterle Title: Director Of Operations Title: Director - Contract Negotiations BasicPhone ID Resale v2. GLOSSARY 1 . General Rule The provisions of Sections 1.2 through 1.4 and Section 2 apply with regard to the Principal Document. Terms used in a Tariff shall have the meanings stated in the Tariff. Unless the context clearly indicates otherwise, when a term listed in this Glossary is used in the Principal Document the term shall have the meaning stated in this Glossary. A defined term intended to convey the meaning stated in this Glossary is capitalized when used. Other terms that are capitalized, and not defined in this Glossary or elsewhere in the Principal Document, shall have the meaning stated in the Act. Additional definitions that are specific to the matters covered in a particular provision of the Principal Document may appear in that provision. To the extent that there may be any conflict between a definition set forth in this Glossary and any definition in a specific provision, the definition set forth in the specific provision shall control with respect to that provision. Unless the context clearly indicates otherwise, any term defined in this Glossary which is defined or used in the singular shall include the plural, and any term defined in this Glossary which is defined or used in the plural shall include the singular. 1.4 The words "shall" and "will" are used interchangeably throughout the Principal Document and the use of either indicates a mandatory requirement. The use of one or the other shall not confer a different degree of right or obligation for either Party. Definitions Act. The Communications Act of 1934 (47 U.C. ~151 et seq.), as from time to time amended (including, but not limited to, by the Telecommunications Act of 1996. Affiliate. Shall have the meaning set forth in the Act. Aqent. An agent or servant. 2.4 Aqreement. This Agreement, as defined in Section 1 of the General Terms and Conditions. Ancillary Traffic All traffic that is destined for ancillary services, or that may have special billing requirements, including but not limited to the following: Directory Assistance, 911/E911 , Operator Services (IntraLATA call completion), IntraLATA third party, collect and calling card, 800/888 database query, LlDB, and Voice Information Services Traffic as described in Section 5 of the Additional Services Attachment. BasicPhone ID Resale v2.doc Applicable Law All effective laws, government regulations and government orders , applicable to each Party s performance of its obligations under this Agreement. Business Dav Monday through Friday, except for holidays observed by Verizon. Calendar Quarter. January through March , April through June, July through September, or October through December. Calendar Year. January through December. CCS (Common Channel SiQnalinQ) A method of transmitting call set-up and network control data over a digital signaling network separate from the public switched telephone network facilities that carry the actual voice or data content of the call. Claims Any and all claims, demands, suits, actions, settlements, judgments, fines penalties, liabilities, injuries, damages, losses, costs (including, but not limited to, court costs), and expenses (including, but not limited to , reasonable attorney fees). CLEC (Competitive Local ExchanQe Carrier). Any Local Exchange Carrier other than Verizon that is operating as a Local Exchange Carrier in the territory in which Verizon operates as an ILEC in the State of Idaho. BasicPhone is or shortly will become a CLEC. Commission. Idaho Public Utilities Commission. CPNI (Customer Proprietary Network Information Shall have the meaning set forth in Section 222 of the Act, 47 U.C. 9 222. Customer. A third party residence or business end-user subscriber to Telephone Exchange Services provided by either of the Parties. EMI (ExchanQe MessaQe Interface). Standard used for the interexchange of telecommunications message information between local exchange carriers and interexchange carriers for billable, non- billable , sample, settlement and study data. Data is provided between companies via a unique record layout that contains Customer billing information account summary and tracking analysis. EMI format is contained in document BasicPhone ID Resale v2.doc SR-320 published by the Alliance for Telcom Industry Solutions. Exchanqe Access Shall have the meaning set forth in the Act. FCC The Federal Communications Commission. FCC Requlations The unstayed, effective regulations promulgated by the FCC, as amended from time to time, and the unstayed , effective orders of the FCC, as modified from time to time. ILEC (Incumbent Local Exchanqe Carrier). Shall have the meaning stated in the Act. Inside Wire or Inside Wirinq All wire, cable, terminals, hardware, and other equipment or materials , on the Customer s side of the Rate Demarcation Point. Internet Traffic. Any traffic that is transmitted to or returned from the Internet at any point during the duration of the transmission. InterLATA Service. Shall have the meaning set forth in the Act. IntraLATA. Telecommunications that originate and terminate within the same LATA. IXC (Interexchanqe Carrier) A Telecommunications Carrier that provides, directly or indirectly, InterLATA or IntraLATA Telephone Toll Services. LATA (Local Access and Transport Area) Shall have the meaning set forth in the Act. LEC (Local Exchanqe Carrier) Shall have the meaning set forth in the Act. LERG (Local Exchanqe Routinq Guide). A Telcordia Technologies reference containing NPANXX routing and homing information. LlDB (Line Information Data Base). BasicPhone ID Resale v2.doc Line Information databases which provide, among other things, calling card validation functionality for telephone line number cards issued by Verizon and other entities and validation data for collect and third number-billed calls (e. data for billed number screening). LSR (Local Service Request) An industry standard form, which contains data elements and usage rules, used by the Parties to establish, add, change or disconnect resold Telecommunications Services and Network Elements. Merqer Order. The FCC's Order "In re Application of GTE Corporation , Transferor, and Bell Atlantic Corporation , Transferee, For Consent to Transfer Control of Domestic and International Section 214 and 310 Authorizations and Application to Transfer Control of a Submarine Cable Landing License , Memorandum Opinion and Order, FCC CC Docket No. 98-184, FCC 00-221 (June 16, 2000), as modified from time to time. NANP (North American Numberinq Plan) The system of telephone numbering employed in the United States , Canada Bermuda, Puerto Rico and certain Caribbean islands. The NANP format is a 10- digit number that consist of a 3-digit NPA Code (commonly referred to as the area code), followed by a 3-digit NXX code and 4 digit line number. NPA (Numberinq Plan Area). Also sometimes referred to as an area code, is the first three-digit indicator of each 1 O-digit telephone number within the NANP. There are two general categories of NPA , " Geographic NPAs" and "Non-Geographic NPAs . A Geographic NPA is associated with a defined geographic area, and all telephone numbers bearing such NPA are associated with services provided within that geographic area. A Non-Geographic NPA, also known as a "Service Access Code " or "SAC Code" is typically associated with a specialized Telecommunications Service that may be provided across multiple geographic NPA areas. 500 700 800,888 and 900 are examples of Non-Geographic NPAs. NXX. NXX Code, Central Office Code or CO Code The three-digit switch entity indicator (i.e. the first three digits of a seven-digit telephone number). Order An order or application to provide, change or terminate a Service (including, but not limited to, a commitment to purchase a stated number or minimum number of lines or other Services for a stated period or minimum period of time). Principal Document. This document, including, but not limited to, the Title Page, the Table of Contents, the Preface , the General Terms and Conditions, the signature page, this Glossary, the Attachments , and the Appendices to the Attachments. BasicPhone ID Resale v2.doc 2.40 2.41 2.42 2.43 Providinq Party. A Party offering or providing a Service to the other Party under this Agreement. Purchasinq Party A Party requesting or receiving a Service from the other Party under this Agreement. Rate Center Area. The geographic area that has been identified by a given LEC as being associated with a particular NPA-NXX code assigned to the LEC for its provision of Telephone Exchange Services. The Rate Center Area is the exclusive geographic area that the LEC has identified as the area within which it will provide Telephone Exchange Services bearing the particular NPA-NXX designation associated with the specific Rate Center Area. Retail Prices. The prices at which a Service is provided by Verizon at retail to subscribers who are not Telecommunications Carriers. Service. Any Interconnection arrangement, Network Element, Telecommunications Service, Collocation arrangement, or other service, facility or arrangement offered by a Party under this Agreement. Subsidiary. A corporation or other person that is controlled by a Party. Tariff 2.43.1 Any applicable Federal or state tariff of a Party, as amended from time- to-time; or 2.43.2 Any standard agreement or other document, as amended from time-to- time, that sets forth the generally available terms, conditions and prices under which a Party offers a Service. The term "Tariff" does not include any Verizon statement of generally available terms (SGAT) which has been approved or is pending approval by the Commission pursuant to Section 252(f) of the Act. 2.44 Telcordia Technoloqies Telcordia Technologies, Inc., formerly known as Bell Communications Research Inc. (Bellcore).. 2.45 Telecommunications Carrier. Shall have the meaning set forth in the Act. 2.46 Telecommunications Services. BasicPhone ID Resale v2.doc 2.47 2.48 2.49 Shall have the meaning set forth in the Act. Telephone Exchanqe Service Shall have the meaning set forth in the Act. Third Party Claim A Claim where there is (a) a claim, demand, suit or action by a person who is not a Party, (b) a settlement with, judgment by, or liability to, a person who is not a Party, or (c) a fine or penalty imposed by a person who is not a Party. V and H Coordinates Method. A method of computing airline miles between two points by utilizing an established formula that is based on the vertical and horizontal coordinates of the two points. Wire Center. A building or portion thereof which serves as the premises for one or more Central Office Switches and related facilities. BasicPhone ID Resale v2.doc ADDITIONAL SERVICES ATTACHMENT Alternate Billed Calls The Parties will engage in settlements of intraLA T A intrastate alternate-billed calls (~, collect, calling card, and third-party billed calls) originated or authorized by their respective Customers in accordance with an arrangement mutually agreed to by the Parties. Dialing Parity - Section 251 (b)(3) Each Party shall provide the other Party with nondiscriminatory access to such services and information as are necessary to allow the other Party to implement local Dialing Parity in accordance with the requirements of Section 251 (b)(3) of the Act. Directory Assistance (DA) and Operator Services (OS) Either Party may request that the other Party provide the requesting Party with nondiscriminatory access to the other Party s directory assistance services (DA), IntraLATA operator call completion services (OS), and/or directory assistance listings database. If either Party makes such a request, the Parties shall enter into a mutually acceptable written agreement for such access. (This Section Intentionally Left Blank). Directory Listing and Directory Distribution To the extent required by Applicable Law, Verizon will provide directory services to BasicPhone. Such services will be provided in accordance with the terms set forth herein. ListinQ Information As used herein , " Listing Information" means a BasicPhone Customer s primary name, address (including city, state and zip code), telephone number(s), the delivery address and number of directories to be delivered , and , in the case of a business Customer, the primary business heading under which the business Customer desires to be placed, and any other information Verizon deems necessary for the publication and delivery of directories. ListinQ Information Supply BasicPhone shall provide to Verizon on a regularly scheduled basis , at no charge , and in a format required by Verizon or by a mutually agreed upon industry standard (e., Ordering and Billing Forum developed), all Listing Information and the service address for each BasicPhone Customer whose service address location falls within the geographic area covered by the relevant Verizon directory. BasicPhone shall also provide to Verizon on a daily basis: (a) information showing BasicPhone Customers who have disconnected or terminated their service with BasicPhone; and (b) delivery information for each non-listed or non-published BasicPhone Customer to enable Verizon to perform its directory distribution responsibilities. Verizon shall promptly provide to BasicPhone, (normally within forty-eight (48) hours of receipt by Verizon excluding non-business days), a query on any listing that is not acceptable. BasicPhone ID Resale v2.doc Listinq Inclusion and Distribution Verizon shall include each BasicPhone Customer s primary listing in the appropriate alphabetical directory and, for business Customers, in the appropriate classified (Yellow Pages) directory in accordance with the directory configuration, scope and schedules determined by Verizon in its sole discretion and shall provide initial distribution of such directories to such BasicPhone Customers in the same manner it provides initial distribution of such directories to its own Customers. "Primary Listing" means a Customer s primary name address, and telephone number. Listings of BasicPhone s Customers shall be interfiled with listings of Verizon s Customers and the Customers of other LECs included in the Verizon directories. BasicPhone shall pay Verizon s tariffed charges for additional, foreign and other listings products (as documented in local Tariff) for BasicPhone s Customers. Verizon Information. Upon request by BasicPhone , Verizon shall make available to BasicPhone the following information to the extent that Verizon provides such information to its own business offices: a directory list of relevant NXX codes, directory and Customer Guide" close dates, and Yellow Pages headings. Verizon shall also make available to BasicPhone, upon written request, a copy of Verizon alphabetical listings standards and specifications handbook. Confidentiality of Listinq Information Verizon shall accord BasicPhone Listing Information the same level of confidentiality that Verizon accords its own listing information, and shall use such Listing Information solely for the purpose of providing directory-related services; provided, however, that should Verizon elect to do so, it may use or license BasicPhone Listing Information for directory publishing, direct marketing, or any other purpose for which Verizon uses or licenses its own listing information, so long as BasicPhone Customers are not separately identified as such; and provided further that BasicPhone may identify those of its Customers who request that their names not be sold for direct marketing purposes, and Verizon shall honor such requests to the same extent that it does for its own Customers. Verizon shall not be obligated to compensate BasicPhone for Verizon s use or licensing of BasicPhone Listing Information. Accuracv Both Parties shall use commercially reasonable efforts to ensure the accurate publication of BasicPhone Customer listings. At BasicPhone s request, Verizon shall provide BasicPhone with a report of all BasicPhone Customer listings in a reasonable timeframe prior to the service order close date for the applicable directory. Verizon shall process any corrections made by BasicPhone with respect to its listings, provided such corrections are received prior to the close date of the particular directory. Indemnification. BasicPhone shall adhere to all practices , standards , and ethical requirements established by Verizon with regard to listings. By providing Verizon with Listing Information, BasicPhone warrants to Verizon that BasicPhone has the right to provide such Listing Information to Verizon on behalf of its Customers. BasicPhone shall make commercially reasonable efforts to ensure that any BasicPhone ID Resale v2.doc business or person to be listed is authorized and has the right (a) to provide the product or service offered, and (b) to use any personal or corporate name, trade name, trademark, service mark or language used in the listing. BasicPhone agrees to release, defend, hold harmless and indemnify Verizon from and against any and all claims, losses, damages, suits, or other actions, or any liability whatsoever, suffered, made, instituted , or asserted by any person arising out of Verizon s publication or dissemination of the Listing Information as provided by BasicPhone hereunder. Liability Verizon s liability to BasicPhone in the event of a Verizon error in or omission of a BasicPhone Customer listing shall not exceed the amount to which Verizon would be liable to its own Customer for such error or omission. BasicPhone agrees to take all reasonable steps , including, but not limited to, entering into appropriate contractual provisions with its Customers, to ensure that its and Verizon s liability to BasicPhone s Customers in the event of a Verizon error in or omission of a listing shall be subject to the same limitations of liability applicable between Verizon and its own Customers as set forth in Verizon s applicable Tariffs. Service Information Paqes Verizon shall include all BasicPhone NXX codes associated with the geographic areas to which each directory pertains, to the extent it does so for Verizon s own NXX codes, in any lists of such codes that are contained in the general reference portion of each directory. BasicPhone s NXX codes shall appear in such lists in the same manner as Verizon s NXX information. In addition, when BasicPhone is authorized to, and is offering, local service to Customers located within the geographic area covered by a specific directory, at BasicPhone s request Verizon shall include, at no charge, in the "Customer Guide" or comparable section of the applicable alphabetical directories, BasicPhone s critical contact information for BasicPhone s installation, repair and Customer service, as provided by BasicPhone. Such critical contact information shall appear alphabetically by local exchange carrier and in accordance with Verizon generally applicable policies. BasicPhone shall be responsible for providing the necessary information to Verizon by the applicable close date for each affected directory. Directory Publication Nothing in this Agreement shall require Verizon to publish a directory where it would not otherwise do so. Other Directory Services BasicPhone acknowledges that if BasicPhone desires directory services in addition to those described herein, such additional services must be obtained under separate agreement with Verizon s directory publishing company. Voice Information Service Traffic For purposes of this Section 5 , (a) Voice Information Service means a service that provides (iJ recorded voice announcement information or (iiJ a vocal discussion program open to the public, and (b) Voice Information Service Traffic means intraLATA switched voice traffic, delivered to a Voice Information Service. BasicPhone ID Resale v2.doc Voice Information Service Traffic does not include any form of Internet Traffic. Voice Information Service Traffic also does not include 555 traffic or similar traffic with AIN service interfaces, which traffic shall be subject to separate arrangements between the Parties. If a BasicPhone Customer is served by resold Verizon dial tone line Telecommunications Service, to the extent reasonably feasible, Verizon will route Voice Information Service Traffic originating from such Service to the appropriate Voice Information Service connected to Verizon s network unless a feature blocking such Voice Information Service Traffic has been installed. For such Voice Information Service Traffic, BasicPhone shall pay to Verizon without discount any Voice Information Service provider charges billed by Verizon to BasicPhone. BasicPhone shall pay Verizon such charges in full regardless of whether or not BasicPhone collects such charges from its Customer. If a BasicPhone Customer is served by BasicPhone 's Network, BasicPhone shall have the option to route Voice Information Service Traffic that originates on its network to the appropriate Voice Information Service connected to Verizon network. In the event BasicPhone exercises such option, BasicPhone will establish, at its own expense, a dedicated trunk group to the Verizon Voice Information Service serving switch. This trunk group will be utilized to allow BasicPhone to route Voice Information Service Traffic originated on its network to Verizon. For such Voice Information Service Traffic, unless BasicPhone has entered into a written agreement with Verizon under which BasicPhone will collect from BasicPhone s Customer and remit to Verizon the Voice Information Service provider s charges , BasicPhone shall pay to Verizon without discount any Voice Information Service provider charges billed by Verizon to BasicPhone. BasicPhone shall pay Verizon such Voice Information Service providers' charges in full regardless of whether or not BasicPhone collects such charges from its own Customer. Intercept and Referral Announcements When a Customer changes its service provider from Verizon to BasicPhone, or from BasicPhone to Verizon, and does not retain its original telephone number the Party formerly providing service to such Customer shall provide a referral announcement ("Referral Announcement") on the abandoned telephone number which provides the Customer s new number or other appropriate information, to the extent known to the Party formerly providing service. Notwithstanding the foregoing, a Party shall not be obligated under this Section to provide a Referral Announcement if the Customer owes the Party unpaid overdue amounts or the Customer requests that no Referral Announcement be provided. Referral Announcements shall be provided as stated in an applicable Verizon Tariff or as required by Applicable Law. Except as otherwise provided for by an applicable Verizon Tariff or required by Applicable Law, the period for a referral may be shortened by the Party formerly providing service if a number shortage condition requires reassignment of the telephone number. This referral announcement will be provided by each Party at no charge to the other Party; provided that the Party formerly providing service may bill the Customer its standard Tariff charge , if any, for the referral announcement. Originating Line Number Screening (OLNS) Upon BasicPhone s request, Verizon will update its database used to provide originating line number screening (the database of information which indicates to an operator the BasicPhone ID Resale v2.doc acceptable billing methods for calls originating from the calling number (e., penal institutions, COCOTS). Operations Support Systems (OSS) Services Definitions. The terms listed below shall have the meanings stated below: Verizon Operations Support Systems: Verizon systems for pre-ordering, ordering, provisioning, maintenance and repair, and billing. Verizon OSS Services : Access to Verizon Operations Support Systems functions. The term "Verizon OSS Services" includes, but is not limited to: (a) Verizon s provision of BasicPhone Usage Information to BasicPhone pursuant to Section 8.3 of this Attachment; and, (b) Verizon OSS Information , as defined in Section 8.1.4 of this Attachment. Verizon OSS Facilities : Any gateways , interfaces, databases, facilities equipment, software, or systems, used by Verizon to provide Verizon OSS Services to BasicPhone. 1.4 Verizon OSS Information: Any information accessed by, or disclosed or provided to , BasicPhone through or as a part of Verizon ass Services. The term "Verizon OSS Information" includes, but is not limited to: (a) any Customer Information related to a Verizon Customer or a BasicPhone Customer accessed by, or disclosed or provided to BasicPhone through or as a part of Verizon ass Services; and, (b) any BasicPhone Usage Information (as defined in Section 8.6 of this Attachment) accessed by, or disclosed or provided to, BasicPhone. Verizon Retail Telecommunications Service: Any Telecommunications Service that Verizon provides at retail to subscribers that are not Telecommunications Carriers. The term "Verizon Retail Telecommunications Service" does not include any Exchange Access service (as defined in Section 3(16) of the Act, 47 U.C. 9 153(16)) provided by Verizon. BasicPhone Usaqe Information: For a Verizon Retail Telecommunications Service purchased by BasicPhone pursuant to the Resale Attachment, the usage information that Verizon would record if Verizon was furnishing such Verizon Retail Telecommunications Service to a Verizon end-user retail Customer. Customer Information: CPNI of a Customer and any other non-public individually identifiable information about a Customer or the purchase by a Customer of the services or products of a Party. Verizon OSS Services. Upon request by BasicPhone, Verizon shall provide to BasicPhone Verizon ass Services. Such Verizon OSS Services will be provided in accordance with , but only to the extent required by, Applicable Law. Subject to the requirements of Applicable Law, Verizon Operations Support Systems, Verizon Operations Support Systems functions BasicPhone ID Resale v2.doc Verizon OSS Facilities, Verizon OSS Information, and the Verizon ass Services that will be offered by Verizon, shall be as determined by Verizon. Subject to the requirements of Applicable Law, Verizon shall have the right to change Verizon Operations Support Systems, Verizon Operations Support Systems functions, Verizon OSS Facilities, Verizon ass Information, and the Verizon OSS Services from time-to-time, without the consent of BasicPhone. 3 To the extent required by Applicable Law, in providing Verizon OSS Services to BasicPhone, Verizon will comply with Verizon s applicable OSS Change Management Guidelines, as such Guidelines are modified from time-to-time, including, but not limited to, the provisions of the Guidelines related to furnishing notice of changes in Verizon OSS Services. Verizon s OSS Change Management Guidelines will be set out on a Verizon website. BasicPhone Usaae Information. Upon request by BasicPhone, Verizon shall provide to BasicPhone BasicPhone Usage Information. Such BasicPhone Usage Information will be provided in accordance with, but only to the extent required by, Applicable Law. BasicPhone Usage Information will be available to BasicPhone through the following: Daily Usage File on Data Tape. Daily Usage File through Network Data Mover (NDM). BasicPhone Usage Information will be provided in an Alliance for Telecommunications Industry Solutions EMI format. 3.4 Daily Usage File Data Tapes provided pursuant to Section 8.1 of this Attachment will be issued each Business Day. Except as stated in this Section 8., subject to the requirements of Applicable Law, the manner in which, and the frequency with which BasicPhone Usage Information will be provided to BasicPhone shall be determined by Verizon. 8.4 Access to and Use of Verizon OSS Facilities. 8.4.Verizon OSS Facilities may be accessed and used by BasicPhone only to the extent necessary for BasicPhone s access to and use of Verizonass Services pursuant to this Agreement. 8.4.2 Verizon ass Facilities may be accessed and used by BasicPhone only to provide Telecommunications Services to BasicPhone Customers. 8.4.BasicPhone shall restrict access to and use of Verizon OSS Facilities to BasicPhone. This Section 8 does not grant to BasicPhone any right or license to grant sublicenses to other persons, or permission to other persons (except BasicPhone s employees, agents and contractors, in accordance with Section 8.4.7 of this Attachment ), to access or use Verizon ass Facilities. BasicPhone ID Resale v2.doc 8.4.4 BasicPhone shall not (a) alter, modify or damage the Verizon OSS Facilities (including, but not limited to, Verizon software), (b) copy, remove, derive, reverse engineer, or decompile , software from the Verizon OSS Facilities, or (c) obtain access through Verizon ass Facilities to Verizon databases, facilities, equipment, software, or systems, which are not offered for BasicPhone s use under this Section 8. 8.4.BasicPhone shall comply with all practices and procedures established by Verizon for access to and use of Verizon OSS Facilities (including, but not limited to, Verizon practices and procedures with regard to security and use of access and user identification codes). 8.4.All practices and procedures for access to and use of Verizon OSS Facilities, and all access and user identification codes for Verizon OSS Facilities: (a) shall remain the property of Verizon; (b) shall be used by BasicPhone only in connection with BasicPhone s use of Verizon OSS Facilities permitted by this Section 8; (c) shall be treated by BasicPhone as Confidential Information of Verizon pursuant to Section 10 of the General Terms and Conditions; and, (d) shall be destroyed or returned by BasicPhone to Verizon upon the earlier of request by Verizon or the expiration or termination of this Agreement. 8.4.7 BasicPhone s employees, agents and contractors may access and use Verizon OSS Facilities only to the extent necessary for BasicPhone access to and use of the Verizon OSS Facilities permitted by this Agreement. Any access to or use of Verizon OSS Facilities by BasicPhone s employees, agents, or contractors, shall be subject to the provisions of this Agreement, including, but not limited to, Section 10 of the General Terms and Conditions and Section 8.2 of this Attachment. Verizon OSS Information. Subject to the provisions of this Section 8, in accordance with, but only to the extent required by, Applicable Law, Verizon grants to BasicPhone a non-exclusive license to use Verizon ass Information. All Verizon OSS Information shall at all times remain the property of Verizon. Except as expressly stated in this Section 8, BasicPhone shall acquire no rights in or to any Verizon OSS Information. 3 The provisions of this Section 8.3 shall apply to all Verizon OSS Information , except (a) BasicPhone Usage Information , (b) CPNI of BasicPhone, and (c) CPNI of a Verizon Customer or a BasicPhone Customer, to the extent the Customer has authorized BasicPhone to use the CPNI. Verizon OSS Information may be accessed and used by BasicPhone only to provide Telecommunications Services to BasicPhone Customers. BasicPhone shall treat Verizon OSS Information that is designated by Verizon, through written or electronic notice (including, but not limited to, through the Verizon ass Services), as "Confidential" or "Proprietary" as Confidential BasicPhone ID Resale v2.doc 3.4 Information of Verizon pursuant to Section 10 of the General Terms and Conditions. Except as expressly stated in this Section 8, this Agreement does not grant to BasicPhone any right or license to grant sublicenses to other persons, or permission to other persons (except BasicPhone s employees, agents or contractors, in accordance with Section 8.3.4 of this Attachment), to access, use or disclose Verizon ass Information. BasicPhone s employees, agents and contractors may access, use and disclose Verizon OSS Information only to the extent necessary for BasicPhone s access to, and use and disclosure of, Verizon OSS Information permitted by this Section 8. Any access to, or use or disclosure of Verizon OSS Information by BasicPhone s employees agents or contractors, shall be subject to the provisions of this Agreement, including, but not limited to, Section 10 of the General Terms and Conditions and Section 8.2 of this Attachment. BasicPhone s license to use Verizon OSS Information shall expire upon the earliest of: (a) the time when the Verizon OSS Information is no longer needed by BasicPhone to provide Telecommunications Services to BasicPhone Customers; (b) termination of the license in accordance with this Section 8; or (c) expiration or termination of this Agreement. All Verizon OSS Information received by BasicPhone shall be destroyed or returned by BasicPhone to Verizon , upon expiration , suspension or termination of the license to use such Verizon OSS Information. 5.4 Unless sooner terminated or suspended in accordance with this Agreement or this Section 8 (including, but not limited to , Section 2 of the General Terms and Conditions and Section 8.1 of this Attachment), BasicPhone s access to Verizon OSS Information through Verizon OSS Services shall terminate upon the expiration or termination of this Agreement. Audits BasicPhone ID Resale v2.doc Verizon shall have the right (but not the obligation) to audit BasicPhone to ascertain whether BasicPhone is complying with the requirements of Applicable Law and this Agreement with regard to BasicPhone s access to, and use and disclosure of, Verizon OSS Information. Without in any way limiting any other rights Verizon may have under this Agreement or Applicable Law, Verizon shall have the right (but not the obligation) to monitor BasicPhone s access to and use of Verizon OSS Information which is made available by Verizon to BasicPhone pursuant to this Agreement, to ascertain whether BasicPhone is complying with the requirements of 5.5. Applicable Law and this Agreement, with regard to BasicPhone s access to, and use and disclosure of, such Verizon OSS Information. The foregoing right shall include but not be limited to , the right (but not the obligation) to electronically monitor BasicPhone s access to and use of Verizon OSS Information which is made available by Verizon to BasicPhone through Verizon OSS Facilities. Information obtained by Verizon pursuant to this Section 3 shall be treated by Verizon as Confidential Information of BasicPhone pursuant to Section 10 of the General Terms and Conditions; provided that, Verizon shall have the right (but not the obligation) to use and disclose information obtained by Verizon pursuant to Section 8.5 of this Attachment to enforce Verizon s rights under this Agreement or Applicable Law. BasicPhone acknowledges that the Verizon OSS Information, by its nature, is updated and corrected on a continuous basis by Verizon, and therefore that Verizon ass Information is subject to change from time to time. Liabilities and Remedies. 1 Any breach by BasicPhone , or BasicPhone s employees, agents or contractors, of the provisions of Sections 8.4 or 8.5 of this Attachment shall be deemed a material breach of this Agreement. In addition, if BasicPhone or an employee, agent or contractor of BasicPhone at any time breaches a provision of Sections 8.4 or 8.5 of this Attachment and such breach continues for more than ten (10) days after written notice thereof from Verizon , then , except as otherwise required by Applicable Law, Verizon shall have the right, upon notice to BasicPhone, to suspend the license to use Verizon OSS Information granted by Section 8.1 of this Attachment and/or the provision of Verizon OSS Services, in whole or in part. BasicPhone agrees that Verizon would be irreparably injured by a breach of Sections 8.4 or 8.5 of this Attachment by BasicPhone or the employees, agents or contractors of BasicPhone, and that Verizon shall be entitled to seek equitable relief, including injunctive relief and specific performance, in the event of any such breach. Such remedies shall not be deemed to be the exclusive remedies for any such breach but shall be in addition to any other remedies available under this Agreement or at law or in equity. Relation to Applicable Law The provisions of Sections 8.4, 8.5 and 8.6 of this Attachment with regard to the confidentiality of information shall be in addition to and not in derogation of any provisions of Applicable Law with regard to the confidentiality of information including, but not limited to, 47 U.C. ~ 222, and are not intended to constitute a waiver by Verizon of any right with regard to protection of the confidentiality of the information of Verizon or Verizon Customers provided by Applicable Law. Cooperation BasicPhone ID Resale v2.doc BasicPhone, at BasicPhone s expense, shall reasonably cooperate with Verizon in using Verizon OSS Services. Such cooperation shall include , but not be limited to , the following: Upon request by Verizon, BasicPhone shall by no later than the fifteenth (15th) day of the last month of each Calendar Quarter submit to Verizon reasonable , good faith estimates of the volume of each type of OSS transaction that BasicPhone anticipates submitting in each week of the next Calendar Quarter. BasicPhone shall reasonably cooperate with Verizon in submitting orders for Verizon Services and otherwise using the Vetizon OSS Services, in order to avoid exceeding the capacity or capabilities of such Verizonass Services. BasicPhone shall participate in cooperative testing of Verizon OSS Services and shall provide assistance to Verizon in identifying and correcting mistakes, omissions, interruptions , delays, errors, defects, faults, failures, or other deficiencies, in Verizon OSS Services. Verizon Access to Information Related to BasicPhone Customers. Verizon shall have the right to access , use and disclose information related to BasicPhone Customers that is in Verizon s possession (including, but not limited to, in Verizon OSS Facilities) to the extent such access, use and/or disclosure has been authorized by the BasicPhone Customer in the manner required by Applicable Law. Upon request by Verizon , BasicPhone shall negotiate in good faith and enter into a contract with Verizon, pursuant to which Verizon may obtain access to BasicPhone s operations support systems (including, systems for pre-ordering, ordering, provisioning, maintenance and repair, and billing) and information contained in such systems, to permit Verizon to obtain information related to BasicPhone Customers (as authorized by the applicable BasicPhone Customer), to permit Customers to transfer service from one Telecommunications Carrier to another, and for such other purposes as may be permitted by Applicable Law. Verizon Pre-OSS Services. 10.As used in this Section 8 , " Verizon Pre-OSS Service" means a service which allows the performance of an activity which is comparable to an activity to be performed through a Verizon ass Service and which Verizon offers to provide to BasicPhone prior to, or in lieu of, Verizon provision of the Verizon OSS Service to BasicPhone. The term Verizon Pre-OSS Service" includes, but is not limited to, the activity of placing orders for Verizon Services through a telephone facsimile communication. 10.2 Subject to the requirements of Applicable Law, the Verizon Pre-OSS Services that will be offered by Verizon shall be as determined by Verizon and Verizon shall have the right to change Verizon Pre-OSS Services, from time-to-time, without the consent of BasicPhone. BasicPhone ID Resale v2.doc 10.3 Subject to the requirements of Applicable Law, the charges for Verizon Pre-OSS Services shall be determined by Verizon and shall be subject to change by Verizon from time to time. 10.4 The provisions of Sections 8.4 through 8.8 of this Attachment shall also apply to Verizon Pre-OSS Services. For the purposes of this Section 10: (a) references in Sections 8.4 through 8.8 of this Attachment to Verizon OSS Services shall be deemed to include Verizon Pre-OSS Services; and, (b) references in Sections 8.4 through 8.8 of this Attachment to Verizon OSS Information shall be deemed to include information made available to BasicPhone through Verizon Pre-OSS Services. Cancellations. Verizon may cancel orders for service which have had no activity within thirty-one (31) consecutive calendar days after the original service due date. Poles, Ducts, Conduits and Rights-of-Way (This section intentionally left blank). (This section intentionally left blank). 10. Telephone Numbers10. 10. 10. 10.4 10. This Section 10 applies in connection with BasicPhone Customers served by Telecommunications Services provided by Verizon to BasicPhone for resale. BasicPhone s use of telephone numbers shall be subject to Applicable Law the rules of the North American Numbering Council and the North American Numbering Plan Administrator, the applicable provisions of this Agreement (including, but not limited to, this Section 10), and Verizon s practices and procedures for use and assignment of telephone numbers, as amended from time-to-time. Subject to Sections 10.2 and 10.4 of this Attachment, if a Customer of either Verizon or BasicPhone who is served by a Verizon Telecommunications Service VTS") changes the LEC that serves the Customer using such VTS (including a change from Verizon to BasicPhone, from BasicPhone to Verizon, or from BasicPhone to a LEC other than Verizon), after such change, the Customer may continue to use with such VTS the telephone numbers that were assigned to the VTS for the use of such Customer by Verizon immediately prior to the change. Verizon shall have the right to change the telephone numbers used by a Customer if at any time: (a) the Customer requests service at a new location that is not served by the Verizon switch and the Verizon rate center from which the Customer previously had service; (b) continued use of the telephone numbers is not technically feasible; or, (c) in the case of Telecommunications Service provided by Verizon to BasicPhone for resale, the type or class of service subscribed to by the Customer changes. If service on a VTS provided by Verizon to BasicPhone under this Agreement is terminated and the telephone numbers associated with such VTS have not been ported to a BasicPhone switch, the telephone numbers shall be available for reassignment by Verizon to any person to whom Verizon elects to assign the telephone numbers , including, but not limited to, Verizon, Verizon Customers BasicPhone ID Resale v2.doc 11. BasicPhone, or Telecommunications Carriers other than Verizon and BasicPhone. 10.BasicPhone may reserve telephone numbers only to the extent Verizon Customers may reserve telephone numbers. Routing for Operator Services and Directory Assistance Traffic For a Verizon Telecommunications Service dial tone line purchased by BasicPhone for resale pursuant to the Resale Attachment, upon request by BasicPhone, Verizon will establish an arrangement that will permit BasicPhone to route the BasicPhone Customer s calls for operator and directory assistance services to a provider of operator and directory assistance services selected by BasicPhone. Verizon will provide this routing arrangement in accordance with, but only to the extent required by, Applicable Law. Verizon will provide this routing arrangement pursuant to an appropriate written request submitted by BasicPhone and a mutually agreed-upon schedule. This routing arrangement will be implemented at BasicPhone s expense, with charges determined on an individual case basis. In addition to charges for initially establishing the routing arrangement, BasicPhone will be responsible for ongoing monthly and/or usage charges for the routing arrangement. BasicPhone shall arrange, at its own expense, the trunking and other facilities required to transport traffic to BasicPhone s selected provider of operator and directory assistance services. 12.Good Faith Performance If and, to the extent that, Verizon, prior to the Effective Date of this Agreement, has not provided in the State of Idaho a service or arrangement offered under this Attachment Verizon reserves the right to negotiate in good faith with BasicPhone reasonable terms and conditions (including, without limitation, rates and implementation timeframes) for such service or arrangement; and, if the Parties cannot agree to such terms and conditions (including, without limitation , rates and implementation timeframes), either Party may utilize the Agreement's dispute resolution procedures. BasicPhone ID Resale v2.doc RESALE ATTACHMENT General Verizon shall provide to BasicPhone , in accordance with this Agreement (including, but not limited to, Verizon s applicable Tariffs) and the requirements of Applicable Law Verizon s Telecommunications Services for resale by BasicPhone; provided, that notwithstanding any other provision of this Agreement, Verizon shall be obligated to provide Telecommunications Services to BasicPhone only to the extent required by Applicable Law and may decline to provide a Telecommunications Service to BasicPhone to the extent that provision of such Telecommunications Service is not required by Applicable Law. Use of Verizon Telecommunications Services Verizon Telecommunications Services may be purchased by BasicPhone under this Resale Attachment only for the purpose of resale by BasicPhone as a Telecommunications Carrier. Verizon Telecommunications Services to be purchased by BasicPhone for other purposes (including, but not limited to, BasicPhone s own use) must be purchased by BasicPhone pursuant to other applicable Attachments to this Agreement (if any), or separate written agreements, including, but not limited to, applicable Verizon Tariffs. BasicPhone shall not resell: Residential service to persons not eligible to subscribe to such service from Verizon (including, but not limited to, business or other nonresidential Customers); Lifeline, Link Up America, or other means-tested service offerings , to persons not eligible to subscribe to such service offerings from Verizon; Grandfathered or discontinued service offerings to persons not eligible to subscribe to such service offerings from Verizon; or 2.4 Any other Verizon service in violation of a restriction stated in this Agreement (including, but not limited to, a Verizon Tariff) that is not prohibited by Applicable Law. In addition to any other actions taken by BasicPhone to comply with this Section 2., BasicPhone shall take those actions required by Applicable Law to determine the eligibility of BasicPhone Customers to purchase a service, including, but not limited to, obtaining any proof or certification of eligibility to purchase Lifeline, Link Up America, or other means-tested services , required by Applicable Law. BasicPhone shall indemnify Verizon from any Claims resulting from BasicPhone s failure to take such actions required by Applicable Law. Verizon may perform audits to confirm BasicPhone s conformity to the provisions of this Section 2.2. Such audits may be performed twice per calendar year and shall be performed in accordance with Section 7 of the General Terms and Conditions. BasicPhone ID Resale v2.doc 2.4 BasicPhone shall be subject to the same limitations that Verizon s Customers are subject to with respect to any Telecommunications Service that Verizon grandfathers or discontinues offering. Without limiting the foregoing, except to the extent that Verizon follows a different practice for Verizon Customers in regard to a grandfathered Telecommunications Service, such grandfathered Telecommunications Service: (a) shall be available only to a Customer that already has such Telecommunications Service; (b) may not be moved to a new service location; and (c) will be furnished only to the extent that facilities continue to be available to provide such Telecommunications Service. BasicPhone shall not be eligible to participate in any Verizon plan or program under which Verizon Customers may obtain products or services, which are not Verizon Telecommunications Services, in return for trying, agreeing to purchase purchasing, or using Verizon Telecommunications Services. In accordance with 47 CFR ~ 51.617(b), Verizon shall be entitled to all charges for Verizon Exchange Access services used by interexchange carriers to provide service to BasicPhone Customers. Availability of Verizon Telecommunications Services Verizon will provide a Verizon Telecommunications Service to BasicPhone for resale pursuant to this Attachment where and to the same extent, but only where and to the same extent that such Verizon Telecommunications Service is provided to Verizon s Customers. Except as otherwise required by Applicable Law, subject to Section 3.1 of this Attachment, Verizon shall have the right to add, modify, grandfather, discontinue or withdraw Verizon Telecommunications Services at any time, without the consent of BasicPhone. To the extent required by Applicable Law, the Verizon Telecommunications Services to be provided to BasicPhone for resale pursuant to this Attachment will include a Verizon Telecommunications Service customer-specific contract service arrangement ("CSA") (such as a customer specific pricing arrangement or individual case based pricing arrangement) that Verizon is providing to a Verizon Customer at the time the CSA is requested by BasicPhone. Responsibility for Charges BasicPhone shall be responsible for and pay all charges for any Verizon Telecommunications Services provided by Verizon pursuant to this Resale Attachment. Operations Matters Facilities. Verizon and its suppliers shall retain all of their right, title and interest in all facilities, equipment, software, information , and wiring used to provide Verizon Telecommunications Services. Verizon shall have access at all reasonable times to BasicPhone Customer locations for the purpose of installing, inspecting, maintaining, repairing, and removing, facilities, equipment, software and wiring used to provide the Verizon Telecommunications Services. BasicPhone shall, at BasicPhone s expense, obtain any rights and authorizations necessary for such access. BasicPhone ID Resale v2.doc Except as otherwise agreed to in writing by Verizon, Verizon shall not be responsible for the installation, inspection , repair, maintenance , or removal of facilities, equipment, software, or wiring provided by BasicPhone or BasicPhone Customers for use with Verizon Telecommunications Services. Brandinq Except as stated in Section 5.2 of this Attachment, in providing Verizon Telecommunications Services to BasicPhone, Verizon shall have the right (but not the obligation) to identify the Verizon Telecommunications Services with Verizon s trade names, trademarks and service marks ("Verizon Marks ), to the same extent that these Services are identified with Verizon s Marks when they are provided to Verizon s Customers. Any such identification of Verizon Telecommunications Services shall not constitute the grant of a license or other right to BasicPhone to use Verizon s Marks. 2 To the extent required by Applicable Law, upon request by BasicPhone and at prices, terms and conditions to be negotiated by BasicPhone and Verizon, Verizon shall provide Verizon Telecommunications Services for resale that are identified by BasicPhone s trade name , or that are not identified by trade name, trademark or service mark. If Verizon uses a third-party contractor to provide Verizon Operator Services or Verizon Directory Assistance Services, BasicPhone will be responsible for entering into a direct contractual arrangement with the third-party contractor at BasicPhone s expense (a) to obtain identification of Verizon Operator Services or Verizon Directory Assistance Services purchased by BasicPhone for resale with BasicPhone s trade name, or (b) to obtain removal of Verizon Marks from Verizon Operator Services or Verizon Directory Assistance Services purchased by BasicPhone for resale. Rates and Charges The rates and charges for Verizon Telecommunication Services purchased by BasicPhone for resale pursuant to this Attachment shall be as provided in this Attachment and the Pricing Attachment. Good Faith Performance If and , to the extent that, Verizon, prior to the Effective Date of this Agreement, has not provided in the State of Idaho a service or arrangement offered under this Attachment Verizon reserves the right to negotiate in good faith with BasicPhone reasonable terms and conditions (including, without limitation, rates and implementation timeframes) for such service or arrangement; and, if the Parties cannot agree to such terms and conditions (including, without limitation, rates and implementation timeframes), either Party may utilize the Agreement's dispute resolution procedures. BasicPhone ID Resale v2.doc General 1.4 PRICING ATTACHMENT As used in this Attachment, the term "Charges" means the rates, fees, charges and prices for a Service. Except as stated in Section 2 or Section 3, of this Attachment, Charges for Services shall be as stated in this Section 1 of this Attachment. The Charges for a Service shall be the Charges for the Service stated in the Providing Party s applicable Tariff. In the absence of Charges for a Service established pursuant to Section 1.3 of this Attachment, the Charges shall be as stated in Appendix A of this Pricing Attachment. For rate elements provided in Appendix A of this Pricing Attachment that do not include a Charge, either marked as "TBD" or otherwise, Verizon is developing such Charges and has not finished developing such Charges as of the Effective Date of this Agreement ("Effective Date ). When Verizon finishes developing such a Charge, Verizon shall notify BasicPhone in writing of such Charge in accordance with, and subject to, the notices provisions of this Agreement and thereafter shall bill BasicPhone, and BasicPhone shall pay to Verizon , for services provided under this Agreement on the Effective Date and thereafter in accordance with such Charge. Any notice provided by Verizon to BasicPhone pursuant to this Section 1.4 shall be deemed to be a part of Appendix A of this Pricing Attachment immediately after Verizon sends such notice to BasicPhone and thereafter. The Charges stated in Appendix A of this Pricing Attachment shall be automatically superseded by any applicable Tariff Charges. The Charges stated in Appendix A of this Pricing Attachment also shall be automatically superseded by any new Charge(s) when such new Charge(s) are required by any order of the Commission or the FCC , approved by the Commission or the FCC, or otherwise allowed to go into effect by the Commission or the FCC (including, but not limited , in a Tariff that has been filed with the Commission or the FCC), provided such new Charge(s) are not subject to a stay issued by any court of competent jurisdiction. In the absence of Charges for a Service established pursuant to Sections 1. through 1 .5 of this Attachment, if Charges for a Service are otherwise expressly provided for in this Agreement, such Charges shall apply. In the absence of Charges for a Service established pursuant to Sections 1. through 1.6 of this Attachment, the Charges for the Service shall be the Providing Party s FCC or Commission approved Charges. In the absence of Charges for a Service established pursuant to Sections 1. through 1.7 of this Attachment, the Charges for the Service shall be mutually agreed to by the Parties in writing. Verizon Telecommunications Services Provided to BasicPhone for Resale Pursuant to the Resale Attachment Verizon Telecommunications Services for which Verizon is Required to Provide a Wholesale Discount Pursuant to Section 251 (c)(4) of the Act. BasicPhone ID Resale v2.doc 1 The Charges for a Verizon Telecommunications Service purchased by BasicPhone for resale for which Verizon is required to provide a wholesale discount pursuant to Section 251 (c)(4) of the Act shall be the Retail Price for such Service set forth in Verizon s applicable Tariffs (or, if there is no Tariff Retail Price for such Service, Verizon s Retail Price for the Service that is generally offered to Verizon s Customers), less , to the extent required by Applicable Law: (a) the applicable wholesale discount stated in Verizon s Tariffs for Verizon Telecommunications Services purchased for resale pursuant to Section 251 (c)(4) of the Act; or (b) in the absence of an applicable Verizon Tariff wholesale discount for Verizon Telecommunications Services purchased for resale pursuant to Section 251 (c)(4) of the Act the applicable wholesale discount stated in Appendix A for Verizon Telecommunications Services purchased for resale pursuant to Section 251 (c)(4) of the Act. 2 The Charges for a Verizon Telecommunications Service Customer Specific Arrangement ("CSA") purchased by BasicPhone for resale pursuant to Section 3.3 of the Resale Attachment for which Verizon is required to provide a wholesale discount pursuant to Section 251 (c)(4) of the Act shall be the Retail Price for the CSA, less, to the extent required by Applicable Law: (a) the applicable wholesale discount stated in Verizon s Tariffs for Verizon Telecommunications Services purchased for resale pursuant to Section 251 (c)(4) of the Act; or (b) in the absence of an applicable Verizon Tariff wholesale discount for Verizon Telecommunications Services purchased for resale pursuant to Section 251 (c)(4) of the Act, the applicable discount stated in Appendix A for Verizon Telecommunications Services purchased for resale pursuant to Section 251 (c)(4) of the Act. Notwithstanding t foregoing, in accordance with, and to the extent permitted by Applicable Law, Verizon may establish a wholesale discount for a CSA that differs from the wholesale discount that is generally applicable to Telecommunications Services provided to BasicPhone for resale pursuant to Section 251 (c)(4) of the Act. Notwithstanding Sections 2.1 and 2.2 of this Attachment, in accordance with, and to the extent permitted by Applicable Law, Verizon may at any time establish a wholesale discount for a Telecommunications Service (including, but not limited to, a CSA) that differs from the wholesale discount that is generally applicable to Telecommunications Services provided to BasicPhone for resale pursuant to Section 251 (c)(4) of the Act. 1.4 The wholesale discount stated in Appendix A shall be automatically superseded by any new wholesale discount when such new wholesale discount is required by any order of the Commission or the FCC, approved by the Commission or the FCC, or otherwise allowed to go into effect by the Commission or the FCC, provided such new wholesale discount is not subject to a stay issued by any court of competent jurisdiction. 5 ' The wholesale discount provided for in Sections 2.1 through 2.3 of this Attachment shall not be applied to: Short term promotions as defined in 47 CFR 9 51.613; BasicPhone ID Resale v2.doc Except as otherwise provided by Applicable Law, Exchange Access services; 5.4 Subscriber Line Charges , Federal Line Cost Charges, end user common line Charges, taxes, and government Charges and assessment (including, but not limited to, 9- 1 Charges and Dual Party Relay Service Charges). Any other service or Charge that the Commission , the FCC or other governmental entity of appropriate jurisdiction determines is not subject to a wholesale discount under Section 251 (c)( 4) of the Act. Verizon Telecommunications Services for which Verizon is Not Required to Provide a Wholesale Discount Pursuant to Section 251 (c)(4) of the Act. 1 The Charges for a Verizon Telecommunications Service for which Verizon is not required to provide a wholesale discount pursuant to Section 251 (c)(4) of the Act shall be the Charges stated in Verizon Tariffs for such Verizon Telecommunications Service (or, if there are no Verizon Tariff Charges for such Service, Verizon s Charges for the Service that are generally offered by Verizon). 2 The Charges for a Verizon Telecommunications Service customer specific contract service arrangement ("CSA") purchased by BasicPhone pursuant to Section 3.3 of the Resale Attachment for which Verizon is not required to provide a wholesale discount pursuant to Section 251 (c)(4) of the Act shall be the Charges provided for in the CSA and any other Charges that Verizon could bill the person to whom the CSA was originally provided (including, but not limited to applicable Verizon Tariff Charges). Other Charqes BasicPhone shall pay, or collect and remit to Verizon, without discount, all Subscriber Line Charges, Federal Line Cost Charges, and end user common line Charges, associated with Verizon Telecommunications Services provided by Verizon to BasicPhone. BasicPhone Prices Notwithstanding any other provision of this Agreement, the Charges that BasicPhone bills Verizon for BasicPhone s Services shall not exceed the Charges for Verizon comparable Services, except to the extent that BasicPhone s cost to provide such BasicPhone s Services to Verizon exceeds the Charges for Verizon s comparable Services and BasicPhone has demonstrated such cost to Verizon, or, at Verizon request, to the Commission or the FCC. Section 271 If Verizon is a Bell Operating Company (as defined in the Act) and in order to comply with Section 271 (c)(2)(B) of the Act provides a Service under this Agreement that Verizon is not required to provide by Section 251 of the Act, Verizon shall have the right to establish Charges for such Service in a manner that differs from the manner in which under Applicable Law (including, but not limited to, Section 252(d) of the Act) Charges must be set for Services provided under Section 251. BasicPhone ID Resale v2.doc Regulatory Review of Prices Notwithstanding any other provision of this Agreement, each Party reserves its respective rights to institute an appropriate proceeding with the FCC, the Commission or other governmental body of appropriate jurisdiction: (a) with regard to the Charges for its Services (including, but not limited to , a proceeding to change the Charges for its services, whether provided for in any of its Tariffs, in Appendix A, or otherwise); and (b) with regard to the Charges of the other Party (including, but not limited to, a proceeding to obtain a reduction in such Charges and a refund of any amounts paid in excess of any Charges that are reduced). BasicPhone ID Resale v2.doc IDAHO APPENDIX A TO THE PRICING ATTACHMENT Services Available for Resale The avoided cost discount for all Resale services is 13.50% Non-Recurring Charges (NRCs) for Resale Services Pre-ordering CLEC Account Establishment Per CLEC Customer Record Search Per Account Ordering and Provisioning Engineered Initial Service Order (ISO) - New Service Engineered Initial Service Order - As Specified Engineered Subsequent Service Order Non-Engineered Initial Service Order - New Service Non-Engineered Initial Service Order - Changeover Non-Engineered Initial Service Order - As Specified Non-Engineered Subsequent Service Order Central Office Connect Outside Facility Connect Manual Ordering Charge Product Specific $273. $ 11 . $311. $123. $ 59. $ 42. $ 21. $ 82. $ 19. $ 12. $ 68. $ 12. NRCs, other than those for Pre-ordering, Ordering and Provisioning, and Custom Handling as listed in this Appendix, will be charged from the appropriate retail tariff. No discount applies to such NRCs. Custom Handling Service Order Expedite: Engineered Non-Engineered Coordinated Conversions: ISO Central Office Connection Outside Facility Connection Hot Coordinated Conversion First Hour: ISO Central Office Connection Outside Facility Connection $ 35.48 $ 12.59 $ 17. $ 10.$ 9. $ 30. $ 42. $ 38. 1 In compliance with the FCC Order approving the Merger of GTE Corporation and Bell Atlantic (CC Docket No. 98-1840), Verizon will offer limited duration promotional discounts on resold residential exchange access lines. The terms and conditions on which these promotional discounts are being made available can be found on Verizon s web site, at http://www.ote.com/wise for former GTE service areas and http://www22.verizon.com/wholesale/frames/oeneric frame eastlO,2656,meroer 00.html for former Bell Atlantic service areas. BasicPhone ID Resale v2.doc Hot Coordinated Conversion per Additional Quarter Hour: ISO Central Office Connection Outside Facility Connection 6.40 $ 10. $ 9. Application of NRCs Pre-ordering: CLEC Account Establishment is a one-time charge applied the first time that BasicPhone orders any service from this Agreement. Customer Record Search applies when BasicPhone requests a summary of the services currently subscribed to by the end-user. Ordering and Provisioning: Engineered Initial Service Order - New Service applies per Local Service Request (LSR) when engineering work activity is required to complete the order g. digital loops. Non-Engineered Initial Service Order - New Service applies per LSR when no engineering work activity is required to complete the order, e.g. analog loops. Initial Service Order - As Specified (Engineered or Non-Engineered) applies only to Complex Services for services migrating from Verizon to BasicPhone. Complex Services are services that require a data gathering form or has special instructions. Non-Engineered Initial Service Order - Changeover applies only to Basic Services for services migrating from Verizon to BasicPhone. End-user service may remain the same or change. Central Office Connect applies in addition to the ISO when physical installation is required at the central office. Outside Facility Connect applies in addition to the ISO when incremental field work is required. Manual Ordering Charge applies to orders that require Verizon to manually enter BasicPhone s order into Verizon s Secure Integrated Gateway System (SIGS), g. faxed orders and orders sent via physical or electronic mail. Custom Handling (These NRCs are in addition to any Preordering or Ordering and Provisioning NRCs): Service Order Expedite (Engineered or Non-Engineered) applies if BasicPhone requests service prior to the standard due date intervals. Coordinated Conversion applies if BasicPhone requests notification and coordination of service cut over prior to the service becoming effective. Hot Coordinated Conversion First Hour applies if BasicPhone requests real-time coordination of a service cut-over that takes one hour or less. BasicPhone ID Resale v2.doc Hot Coordinated Conversion Per Additional Quarter Hour applies, in addition to theHot Coordinated Conversion First Hour, for every 15-minute segment of real- time coordination of a service cut-over that takes more than one hour. BasicPhone ID Resale v2.doc