20031117Amendment to Application (Part A).pdf

2 03 DEC \\PM \2:08 Shawn M.Lewis
1 à OfWve Terrace Telephone:[phone]
Èa e ary,Florida 32746 Facsimile:[phone]
[e-mail]
Qualifications:Senior executive whose management skills,technical abilities,and
hands on experience allow the continued success of my business
endeavors.From the ability to take a project from concept to
completion,as well as manage a company from startup to sale or
manager.The defined tasks fall within capabilities.Proven ability to
adapt to changing markets and demands,applying new technology
with old,achievingthe highest valuation within the shortest time,
while producing reliable results.
Experience:
Caerus,Inc.Altamonte Springs,Florida
President/CEO March,2002 -Present
Founder of telecommunications services and technology company.Providing
leadership,vision,and strategic advancementfor the development of the next generation
of telecommunication services and technology infrastructure.Responsible for research,
creation,development and implementation of business plan.Oversee sales and marketing
areas.Direct involvement with technology enhancement and deployment.Negotiate
contracts and agreements with public utility companies,clients,investors and vendors.
Lewis Capital,Inc.Miami,Florida
President/CEO January,1999 to December,2001
Founded investment and businessmanagement company involved in small business
corporations,start-up technology companies and real estate .Served as operating company for
the purpose of providing access to investments,mergers,and acquisitions.During this period
successfully operated a number oflocal business'within southern Florida,as well as providing
capital investments within the technology community.
Level 3 Communications,Inc.Denver,Colorado
Executive Vice President May,1998 -September,1998
As part of the merger of Level Communications,Inc.and XCOM Technologies,Inc.
named as Executive Vice President.Shortly after the merger,Level 3 Communications,Inc.
moved operations to Denver,Colorado.Tendered resignation due to business and family
commitments in the Northeast.
XCOM Technologies,Inc.Boston,Massachusetts
COO/CTO,Vice President June,1997 -May,1998
Co-founder,Chief Operating Officer and Chief TechnologyOfficer of XCOM
Technologies,Inc.a competitive local exchange carrier founded in 1997 to provide
local and voice data services,Patent Number 6,442,169.
Solely responsible for the conception,creation,design and implementation of the first
"soft switch",as well as holding the associated intellectual propertyrights.XCOM
Technologies,Inc.'s network configuration centered around the Digital Switch 4500 (EDS
4500)an open architecture data switching platformconnected to a Nortel DMS-500.The
EDS 4500 was also linked connected to modified Ascend MAX TNT wide area network
remote access switches and other data networkingequipment.
Responsibilitiesincluded allaspects of interconnection between regional carriers;all
aspects related to public switched network design,implementation and installation of
Nortel DMS 500 switching components,management of 100+network operations
individuals;and customer service care.Managed cross-cultural relationships,with interface
to all levels of company.Planned and staged marketing/technicalroad developmentroad
shows tailored to individual markets.Negotiated contracts and agreements with publicutilitycompanies,clients,investors and vendors.
The soft switch market has been estimated to be approximately Five Billion
($5,000,000,000.00)Dollars in sales.XCOM Technologies,Inc.produced Five Million
(5,000,000.00)Dollars in net profit to the bottom line within six months of operation.XCOM
Technologies,Inc.was merged with Level 3 Communications,Inc.within eight months of
operation.Initial value of transaction with Level 3 Communications,Inc was One Hundred
Sixty Million ($160,000,000.00)Dollars.
Complete Internet Access,Inc.Cambridge,Massachusetts
Vice President January,1996 toJune,1997
Founder and Vice President of one of the original New England Internet Service Providers.
Duties included network design and implementation of a statewide dial up architecture,as
well as network hosting,and various internet services."Thecia.net"was later sold to Galaxy
InternetService.
Boston Survey,Inc.Charlestown,Massachusetts
Consultant January,1994 to January,1996
Conceived,created,designed and implemented "first of a kind"engineering and surveying
"point and click"software package.Utilizing Windows GUI interface allowing 75%
reduction in drafting and engineering time.
Media/Press Information:
Boston Globe "Lines are Drano For Local Phone Wars"October 1,1997
Network World "XCOM Marks The Spot In The Market For
Competitive Data And Voice Services"November 3,1997
Internet Week CLEC Seeks ISP Alliances To Expand
Coverage"November 17,1997
Telepath "XCOM Urges CLEC's and ISPs To
Become Allies"December 1,1997
Internet Week "Drano For Clogged Coverage"December 15,1997
Tele.Com "A Price Break For ISP's"January,1998
X-Change "Generation XCOM"March,1998
Boston Globe "Level 3 To Buy XCOM In $160M Stock Deal April 7,1998
Boston Globe "Golden Start-Ups"May 10,1998
Boston Globe "Competition Puts Strain On Area"June 1,1998
Network World "The SS7-ization Of The Internet"
Infra@Structure "XCOM Brings New Options To ISP's"
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JOHN E.HOPWOOD
Home:[phone]
Cell:[phone]
e-mail:john [e-mail]
CAREER SUMMARY
Extensive demonstrated accomplishments in all aspects of the telecommunications industry.
PROFESSIONAL HISTORY
Volo Communications,Altamonte Springs,FL
Director of Operations
Responsible for all operational matters regarding any network facility installation,planning,and
maintenance.
NAVIPATH,Andover,MA
Head Access Engineer
Head engineer for North American network,which received over 2.5 million calls daily.
Top-rated access network beating A.T.T.,AOL and others.
First network to deploy v.92 technology nationwide.
Reduced call failure rate from 15%to <.2%.
Worked with outside vendor to create Network Monitoring Software in use today by
companies such as SNET and SBC.
Installed,turned-up,maintained,and upgraded all remote access equipment including
Lucent and Nortel end office switching equipment,SONET,routers,fast Ethernet switches,
modem banks,and remote catastrophic failure access equipment.
Trained Engineers in all aspects of access engineering including:SS7,transmission,
switching,modems,access servers,proper equipment and circuit turn-up,radius
authentication,IP-routing,IP-sub-netting,proactive network monitoring techniques,and
trouble resolution.
Identified vendor software bugs and hardware problems down to chip level using hundreds of
automatic scripts designed by me and brought problems to resolution by working directly with
the software engineers of the company with the problem.
XCOM TECHNOLOGIES,Cambridge,MA
Director of Telecom
New CLEC,which began with 1.8 million in financing,sold for 400 million in 8 months.
Directly responsible for:layout,equipment vendors and types,contractors,installation,
turn-up,NEBS compliance,power standards /requirements,and
maintenance of all CO's nationwide.
Built 5 C.O.'s in six months,the largest of which was 40,000 sq.ft.
Turned-up over 150,000 trunks in six months.
Designed,turned-up and maintained national SS7 network.
Integral part of team which developed SS7 bypass technology in use worldwide today.
WORLDCOM,Inc.,Boston,MA
Senior Technician for Boston NOC
Senior Technician in Boston main node servicing all of Massachusetts.
Site Security Manager.
Installed,maintained,and repaired over 300 SONET systems with a minimum capacity of
OC-48.
Lowered mean time repair from 3 hours to less than I hour.
Reduced circuit failures within 30 days 40%.
Designed state of the art NOC center using the industries best hardware,test equipment,and
network monitoring software.
United States Air Force,LoringAFB,ME
Non-Commissioned Officer in Charge/Maintenance Control and Telephone Switching
Technician
Manager for 140 technicians who maintained entire inventory of communications equipment
in service at Loring AFB.
Assigned to classified location in Southwest Asia solely responsible for the installation and
maintenance of site telecommunication requirements during Operation Desert Shield/Storm.
Installed,maintained,and repaired all Telephonic equipment on Loring AFB.
T3 Experience:Installation,maintenance,and troubleshooting of T3's on a variety of transmission
platforms:Fujitsu FLM-150,600's and 2400's;Lucent FT 2000,Positron OC-3,Alcatel 3/1/0 Dacs,
Alcatel 3X50 lightwave,1565,and 21130,DDMl000 and DDM2000;Test equipment used:Tberd
305,310,307A,Cerjac and Sunrise Telecom.
Tl Experience:Installation,maintenance,and troubleshooting all types of full Tl and fractional Tl's.
MuxExperience:DDM1000,DDM2000,Telesystems 828A and Fox,Alcatel 3X50,Fujitsu FLM-150,
NEC RC28D.
Repeater Experience:Wescom and Tellabs.Test equipment used:Tberd 209A,224,107A,211;
Electrodata TT53 test set,Fireberd 6000A.
Sonet Experience:Installation,turn-up,and repair of OC-3,12,48,and 192 systems.
DSO Experience:Installation,maintenance,and troubleshooting all voice-grade circuits,all types of
analog data,and all speeds of DDS DSO's:Newbridge 3624 mainstreet,Telco systems,Wescom,also
Reliance Disc's IDLC's.Test equipment used:Ameritec AM5XT,Centest 550,TTC 935.
Dacs Experience:Digital Cross-Connect Systems:DSC 1/0 and 3/1/0;Alcatel 3/1,Tadiran 3/1/0.
ISP Experience:Cisco 7000,7500,2500 routers;Digital link DS3 CSU's,Fore Systems ATM switch,
Ascend max 4000,MAX tnt 1 and 2,Prominet giga switches,SHIVA access switch,and USR access
switch,Nortel CVX access switch,Cisco Catalyst Ethernet switch,and Lucent Navis radius.
SS7 Experience:Turn-up,maintenance,and repair of TEKELEC Eagle STP's and DGM&S ss7 cards.
TEKELEC MGTS,Inet test equipment,Lucent ASG &ICD,Nortel CSG,Ghepardo protocol analyzer.
DSL Experience:Diamond Lane and Cisco DSLAM,Cisco 7600 Router.
Switching experience:Various Lucent and Nortel end office switches.
PBXeperience:Various Lucent and Nortel systems
Languages:UNIX,TL1,Linux,Tivoli,and HP-UX.
EDUCATION
Community College of the Air Force EE:3.97 GPA
Air Force Management School:Academic Achievement Award -Best All-Around Student
Electronic/Mechanical Telephone Switching Equipment Repairman School:4.0 GPA
Basic MilitaryTraining,USAF:Honor Graduate
Vendor Courses
Alcatel 1631
Fujitsu 150,600,and 2400,plus SONET and DWDM theory
TTC test equipment
Reltec IDLC
TEKELEC Eagle
Lucent ASG,ICD,and Softswitch
Nortel CSG
Nortel CVX
Lucent MAX tnt
Cisco DSL
Cisco 7600
Cisco DSLAM
Cisco CCNA
ACCOLADES
Southwest Asia Service Medal with 2 bronze stars
National Defense Ribbon
Air Force Achievement Medal
Good Conduct Medal
Master Electronic Technician Award
Outstanding Unit Award
Frank Zahrt III,CCNP CCDP CCIP CCNA CCDA CCSE FCSE
Professional Qualifications:
Current position is with Volo Communications as Lead Network Engineer/Security Analyst.Responsibilities include
design,addressing,testing,hardware,software configuration,monitoring,security,QoS and handling whatever issues
that may arise to mitigate the impact on a production environment.Technical coverage spans from BGP table
management,to Voice protocol transport,QoS,Security,viral containment and traffic mitigation,and procedure review
and implementation.
Previous position is with NEC BNS as a Senior Network Engineer providing a broad range of technical support,
implementation and design services,and sales engineering assistance for a range of projects.
Before the above position,was a Level 3 Engineer for Bank of America supporting both router implementation crews and
providing a network monitoring technical escalation point.Job functions also include implementing Cisco switch and
router solutions with other vendor's equipment (Bay,Synoptics,and IBM)in multi-story bank buildings for a variety of
client connectivityrequirements.Recent strong focus on security implementation technical project management and
support.
Cisco Certified as a CCNP (Cisco Certified Network Professional)with Voice Specialization,CCNA (Cisco Certified
Network Associate),CCDP (Cisco Certified Design Professional)CCDA (Cisco Certified Design Associate),and a
CCSE Cisco Sales Expert (SMB)
CCIE written examination passed with lab component certification to follow.
Extensive work with Cisco routers implementing for NationsBank,Bank of America and NEC.
Router platform series familiarity includes the Cisco 1750,1760,2500,2600,3600,4000,4500,4700,ASS350,
AS5400,AS5800,ASS850,6500 (MSFC/2),7200 and 7500
WAN connectivitysupport strongly focused on Frame-Relay,DSO,DS1,DS3,Switched 56 and ISDN implementation
and extensive troubleshooting.ATM configuration and troubleshooting experience.IGRP,EIGRP,RIP (both IP and
IPX RIP),and OSPF routing protocol experience.Good multihomed BGP experience.DLSW,RSRB,BSTUN,STUN
and SNA implementation and support familiarity.
LAN implementation support includes both Token-ring,Ethernet support.FDDI,CDDI and ATM LANE experience.
Catalyst 1900,2800,2900,2950,3500,3550,4000,4500,5000,5500 and 6500 series support and configuration.
VLAN with ISL,802.1q,802.1p,FDDI (802.10)and VTP experience.SRS,SRB,SRT and SR/TLB switching
experience.IPX /SPX (Novell)and NetBEUI/NetBIOS (Microsoft)protocol traffic familiarity and control experience
(SAP filtering and broadcast control/forwarding).
O/S familiarity is extensive with DOS,and Windows9x/2k/XP.Basic experience with AIX (UNIX)with SNMP MIB
management and configuration (MIB sets).Netview and Maxim SNMP management system experience.
Experience with NT1s,CSU/DSUs (Kentrox,Paradyne,etc.)up to DS3/T3 speed)and
asynchronous/synchronous modems.
Security focus with Cisco PIX firewall,VPNs (PIX,lOS,Microsoft,etc.)and intrusion detection systems (IDS)
such as Cisco's and Snort
=Voice transport protocol expertise H.323,MGCP and SIP
Education:Seminole Community College Sanford,FL
Previously enrolled in the Associate of Science in Computer Network Engineering Program -Microsoft NT
specialization
GPA in Major was 3.53
Global Knowledge Network Course -Cisco LAN switch configuration (CLSC)July 1999
Global Knowledge Network Course -Introduction to Cisco router configuration (ICRC)September 1998
Testing History:
Exam Date Passed
Microsoft Network Essentials May 1998
Cisco Certified Network Associate (CCNA)January 1999
Designing Cisco Networks (DCN)December 1999
Cisco Sales Expert --Small/Medium Business January 2000
Advanced Cisco Router Configuration (ACRC)February 2000
Cisco LAN Switch Configuration (CLSC)March 2000
Building Cisco Remote Access Networks (BCRAN)March 2000
Cisco Internetwork Troubleshooting (CIT)April 2000
Cisco Internetwork Design (CID)May 2000
Cisco Voice (CVOICE)November 2000
Building Scalable Cis Jetworks (BSCN)May 2002
Multicast and QoS (MQoS)February 2003
Experience:Nov 2002 to current Volo Communications Altamonte Springs,FL
Senior Network Engineer and Security Analyst for Volo Communications
=Providing comprehensivenetwork design and addressing with careful focus on QoS and security
implementation and vulnerability mitigation
Handle all hardware issues with network equipment and providePC troubleshooting and building as required.
Design and implementing a 24x7x365 monitoring center based on both SMNP and RMON applications to
rapidly isolate any issue that might arise.
Provide backups of key data for disaster recovery using Backup Exec,Windows backup and Ghost.
July 2000 to Nov 2002 NECBNS Orlando,FL
Senior Network Engineer for NEC BNS with a primary support role as a design,installation,troubleshooting
and sales engineer.
=Cisco Platform familiarity has grown with a more focused role in QoS and Core transport role for Voice
deployment.CallManager (soft PBX)and Unity (Voice mail)deployed in clustered,redundant groups.
Several projects completed with hundreds of Cisco Catalyst switches across academic campuses,including
6500,4000 and 35xx class backbone switches.
Mid 1998 to June 2000 Friendly Data Inc.Winter Park,FL
Network support and implementation Engineer
Rapid advancement from a field tech to a Level 2 support technician to an Engineering position with
NationsBank.Project scope was over 14,000 Cisco routers and Catalyst switches being deployed in Core data
centers,ATMs,bank locations,malls and airports.
Security project managementfor the implementation of routing asynchronous information across a TCPllP
network (BSTUN)on Cisco routers.Responsibilities included maintaining a rigid schedule and immediate
resolution of a wide variety of technical issues that surface during new equipment deployment.
Broad technical support for field technicians,level two,and level three personnel.Responsible for escalating
issues to Engineering when appropriate and discovery/resolution of IOS bugs and router issues with Cisco
TAC.
Creation and reviewleditingof Visio engineering diagrams for implementation of Cisco based networks.
Network deployment is typically multiple Cisco routers and Catalyst switches located in local branches or
multistory buildings.These normally are connected to a frame-relay,ISDN or ATM based network for WAN
transport.
Technical documentation and engineering report creation for a variety of issues.Creation of testing
procedures for WAN circuit verification that are still in use today for the NationsBank routed network
deployment spanning multiple US states of deployment.
Instruction and training provided to level 1-3 personnel in both the large Richmond and San Francisco
NOCs (Network Operation Centers)for NationsBank and Bank of America technicians.Specifically,training in
the area of a TCP/IP routed network and Cisco router and switch behavior to troubleshoot a wide variety of
LAN/WAN related issues via classroom format
1997 to mid 1998 Conserv Orlando,FL
Commercial refrigeration /HVAC technician
NOVAR Local Area Network (LAN)troubleshooting and repairing (computer driven,networked controls for
large HVAC units).
1989-1997 Circuit City Stores,Inc.Altamonte Springs,FL
Lead Installation technician/Assistant Manager
Diagnosing,repairing,and installation of modern electronics in vehicles.
Supervision of installation technician group to drive sales and productivity
Customer Service Assistant Manager (1990-1991)
Computer Repair (PC)and troubleshooting
KENNETH ÛUARTE
PROFESSIONAL PROFILE
Detail-oriented professional with 12+years of telecom experience managing diverse teams,improving
processes,and supporting sales initiatives in various operations and customer service responsibilities.
Excellent interpersonal and problem solving skills accented by proven leadership experience.
Organized team player dedicated to exceeding internal and external customer expectations.
EXPERIENCE
VOLO COMMUNICATIONS,INC.,Altamonte Springs,FL
Director of Carrier Relations &Regulatory Affairs 02/2003 -Present
Support corporate CEO in negotiating Local Exchange and Interexchange Carrier interconnection agreements
(IAs)and in addressing administrative requirements to rollout integrated voice/data solutions to business
customers nationwide.Interface with various state governmentagencies,attorneys and registered agents to
incorporate new subsidiaries,establish CLEC/lXCtariffs and obtain state CLEC/lXCcertification.Research
current regulatory rulings to insure compliance.Partner with Carriers to order and expand network footprint.
Developprocesses to detail responsibilities in implementing lAs and Carriernetwork access and integration.
SELF-EMPLOYED
Client:Month-to-Month Agreement for Habitat for Humanity (HFH)in Tampa,FL
Efficiency Consultant 11/2001 -06/2002
Weekly pro-bono consultant,during one-year sabbatical,to HFH Builder's Surplus Store to assist in improving
sales and reducing costs with the goal of being self-financed.Offeredproduct placement,staging area and
organization techniques to streamline customers'buying experience,encourage staff productivity and maximize
sales per square foot.Assisted in home building efforts.
Helped increase HFH Builder's Surplus Store retail sales by 42%($71,578)over Q1/Q2 2002 results.
Client:One-Year Contract for Cable &Wireless West Indies,Ltd.in Kingston,Jamaica,W.I.
Project Management Consultant 06/2000 -06/2001
Identified and implemented viable solutions utilizing process and project management methods to improvedeliveryandsupportofnewhigh-speed data products.Project managed teams of Marketing,Sales,MIS,
Engineering leaders and vendors to establish,test,and deliver a nationwide Internet ADSL product.Instituted
the business process design capability to streamline and document life cycle processes.Advised executive
management on strategic product planning and billing initiatives pertinent to their forthcoming deregulation.
Selected by the executive team as Cable &Wireless Jamaica's representativein a regional benchmarking
exercise to standardize new data product specifications,pricing,and billing methods.
Decreased overall new data product rollout from the previous standard of three years down to one.
INTERMEDIA COMMUNICATIONSINC.,Tampa,FL
Data Program Manager,Network Engineering Design &Development 10/1999 -05/2000
Chosen by senior management to program manage a strategic solution that would reopen a $1M per month
site and meet large business customers'needs.Led a 25-person interdepartmental team through the technical
and operational issues involved in a beta Voice-over-IP platform.Assembled and maintained project plans for
team,vendor and executive action and review.Provided support and training to Sales and Marketing groups.
Successfully implemented Sonus Networks softswitch project two months early and under budget.
Circuit Design &Provisioning Manager,Network Restructuring Organization 09/1998 -10/1999
Established,organized and scheduled broadband circuit design,provisioningand billing activities involved with
implementing a $13M nationwide network collocation project Managed 20 technical contractors in grooming
circuits to the collocates and converting its tariff billing to optimize network usage and cost.
Exceeded Line Cost,Unbundled Network Elements (UNEs),and Circuit Conversions objectives by 10%.
Affected a cost savings of $6M per year through adept use of telecom circuit ordering tariffs.
Assembled company's first written optimization,collocate installation and facility design processes.
t'
Service Delivery Supervisor,Customer Operations 09/1997 -09/1998
Led and developed an 8-person,cross-functional Service Delivery Team (SDT)to provide Frame Relay,ATM
and voice services.Supervised the ordering,design,ASR provisioning,installation,and start bill steps.
Reported Team progression via personally developed weekly productivity metrics.Investigated and solved
underlying issues that impede 100%On-Time delivery.Handled customer service and executive escalations.
Maintained the shortest captivity time and best On-Time Delivery averageout of eight SDTs.
Instrumental in the successful implementation of a complete departmental and functional restructuring.
Circuit Design Engineer,Customer Operations 09/1996 -09/1997
Designed circuit layout records for Network Operations Center and Field Operations to efficiently build and turn-
up various customer and carrier voiceldata circuits.Interacted with Sales,various Incumbent Local Exchange
and Interexchange Carriers to coordinate customer designs.Liaison to Network Engineering to ensure
adequate and timely network facilities were available for customer use.
NYNEX CORPORATION (now known as Verizon,Inc.),Boston,MA
Network Account Manager,Business Customer Service Center 09/1994 -04/1996
Supported Sales as a single point of contact for a $6.4M in annual revenue bank customer on a 24X7 basis.
Negotiated and coordinated the implementation and maintenance of digital services.Led cross-functional team
to ensure timely completion and billing accuracy of the customer's orders (DDS,Ti,T3,PRI,Centrex).
Resolved customer issues by initiating and facilitating interdepartmental workflow.Lobbied internally for
resources to expedite service matters and to coordinate service installations and cut-overs.
Exceeded customer's expectations by project managing a $4M analog-to-digital ATM network conversion.
Enhanced customer relationship by facilitating monthly service meetings with customer to review needs.
Loop Electronics Coordinator,Engineering &Provisioning 08/1993 -09/1994
Coordinated the administration of all fiber and Loop Electronic (LE)technology in 14 cities.Organized
meetings and facilitated interdepartmental efforts to establish consistent usage policies on network equipment.
Forecasted the economic utilization of LE equipment to ensure 80%usage within a $300K annual budget.
Inside/Outside Plant Engineer,Engineering &Provisioning 06/1990 -08/1993
Designed fiber,copper and electronic distribution work orders to provide business and residential customers
data and telephone service.Coordinated cable,pole,and conduit placement with cable TV,developers and
municipalities.Monitored construction work and resolved engineering and construction issues.Interfaced with
out-of-service customers to resolve service needs.Wrote Request for Proposals for select contract work.
PROFESSIONAL DEVELOPMENT
American Leadership's "Effective Personal Productivity"
Stephen Covey's "First Things First"
Dale Carnegie's "How to Win Friends &Influence People"
Various Bellcore Managerial &Technical courses ("Quality Process Workshop,""Effective Meeting Skills,"
"Effective Presentation Skills,""Fiber-in-the-Loop,""Data Communications,"etc.)
PROFESSIONAL SKILLS
MS Windows 98,ME,2000 and MS Office Suite,including MS Access,MS Project and MS Visio
Computer programs and languages:AutoCAD;Basic;FORTRAN;Pascal
EDUCATION
HARVARD UNIVERSITY EXTENSION SCHOOL,Cambridge,MA 06/1995
Certificate of Special Studies in Administration and Management
UNIVERSITY OF MASSACHUSETTS,Amherst,MA 05/1990
Bachelor of Science in Mechanical Engineering
KENNETH ÛUARTE
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4
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 1
TITLE SHEET
IDAHO TELECOMMUNICATIONS TARIFF
This tariff contains the descriptions,regulations,and rates applicable to the furnishing of service and
facilities for competitive local exchange telecommunications services provided by Volo
Communications of Idaho,Inc.,with principal offices located at 151 South Wymore Road,Suite 3000,
Altamonte Springs,Florida 32714-4254.This tariff applies for services furnished within the State of
Idaho.This tariff is on file with the Idaho Public Utilities Commission,and copies may be inspected,
during normal business hours at the Company's principal place of business.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 2
TABLE OF CONTENTS
TITLE SHEET........................................................................................................................................1
TABLE OF CONTENTS .........................................................................................................................2
TARIFF CHE CK SHEET ........................................................................................................................5
SECTION 1 -APPLICATION OF TARIFF...........................................................................................6
1.1 APPLICATIONOF TARIFF ..........................................6
1 2 UNDERTAKINGOF COMPANY .......................................6
SECTION 2 -TECHNICAL TERMS AND ABBREVIATIONS.............................................................7
SECTION 3 -GENERAL RULES AND REGULATIONS ..................................................................10
3.1 USE OF FACILITIES AND SERVICE........................................10
3.2 INTENTIONALLY LEFT BLANK.........................................13
3.3 INTENTIONALLY LEFT BLANK.......................................13
3.4 INTERCONNECTION........................................13
3.5 APPLICATION FOR SERVICE.........................................14
3.6 DEPOSITS ..............................................14
3.7 PAYMENT AND BILLING ........................................16
3.8 RETURN CHECK CHARGE ......................................16
3.9 LATE PAYMENT CHARGES.....................................................17
3.10 SUSPENSION OR TERMINATION OF SERVICE .......................................18
3.11 CANCELLATIONBY CUSTOMER........................................25
3.12 DISCONNECTION OF SERVICEBY CARRIER.......................................26
3.13 INTERRUPTION OF SERVICE..........................................29
3.14 RESTORATION OF SERVICE.........................................30
3.15 TAXES........................................30
3.16 PROMOTIONS.........................................30
SECTION 4 -SERVICE DESCRIPTION AND RATES........................................................................31
4.1 INTENTIONALLY LEFT BLANK.......................................31
4.2 MESSAGERATE SERVICE.....................................32
4.3 CUSTOM CALLING SERVICE.......................................34
4.4 CLASS SERVICES............................................................................38
4.5 BUSY VERIFICATION AND INTERRUPT SERVICE ........................................40
4.6 TRAP CIRCUIT SERVICE.........................................42
4.7 DIRECTORY ASSISTANCE SERVICE.......................................43
4.8 LOCAL OPERATOR SERVICE ........................................44
4.9 BLOCKING SERVICE............................................45
4.10 CUSTOMIZED NUMBER SERVICE .......................................50
4.11 INTENTIONALLY LEFT BLANK.........................................53
4.12 BASIC BUSINESS LINE SERVICE .........................................54
4.13 BUSINESS KEY SYSTEM LINE SERVICE .........................................56
4.14 COMMERCIAL ANALOG SERVICE.........................................58
4.15 TELECONFERENCING SERVICE..........................................60
4.16 TOLL FREE NUMBER SERVICE ........................................61
4.17 ENTERPRISE DIGITAL SERVICE...........................................62
4.18 ENHANCED ENTERPRISE DIGITAL SERVICE ........................................62
4.19 CALLER ID ...................................................................................................................................62
4.20 FOLLOW ME ................................................................................................................................62
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.l
Original Sheet 3
4.21 CALL FORWARDING..........................................63
4.22 CONX VIRTUAL PORTS.........................................63
4.24 ADDITIONAL CHARGES.........................................64
4.25 CONNECTION CHARGE...........................................65
4.26 RESTORAL CHARGE........................................66
4.27 MOVES,ADDS AND CHANGES ....................................................................66
4.28 PRIMARY INTEREXCHANGE CARRIER CHANGE CHARGE........................................67
4.29 OPTIONAL FEATURESAND PACKAGES............................................68
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES.........................................69
4.31 CALL CHARGES...........................................77
SECTION 5 -SPECIAL SERVICES AND PROGRAMS......................................................................78
5.1 TELE COMMUNICATIONS RELAY SERVICE...............................................78
5.2 UNIVERSAL EMERGENCYTELEPHONE NUMBER SERVICE.........................................80
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 4
SYMBOLS SHEET
The following are the symbols used for the purposes indicated below:
(C)-To signify a changed listing,rules,or condition which may affect rate charges.
(D)-To signify discontinued materials,including listing,rate,rule or condition.
(I)-To signify an increase.
(L)-To signify material relocated from or to another part of tariff schedule with no
change in text,rate,rules or condition.
(N)-To signify new materials including listing,rate,rule or condition.
(R)-To signify reduction.
(T)-To signify a change in text for clarification,but no change in rate or regulation.
A.Check Sheets -When a tariff filing is made with the Commission,an updated check sheet
accompanies the tariff filing.
B.Sheet Numberingand Revision levels -Sheet numbers appear in the upper right corner of the sheet.
Sheets are numbered sequentially.However,new sheets are occasionally added to the tariff.When a
new sheet is added between sheets already in effect,a decimal is added.For example,a new sheet
added between existing sheets 14 and 15 would be 14.1.Revision levels also appear in the upper right
corner of each sheet.These levels are used to determine the most current sheet version on file with the
Commission.For example,the 4th revised sheet 14 cancels the 3rd revised sheet 14.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 5
TARIFF CHECK SHEET
The sheets listed below,which are inclusive of this tariff,are effective as of the date shown at the bottom of
the respective sheet(s).Original and revised sheets as named below comprise all changes from the original
tariff and are currently in effect as of the date on the bottom of this sheet.
SHEET REVISION SHEET REVISION SHEET REVISION
1 Original 34 Original 67 Original
2 Original 35 Original 68 Original
3 Original 36 Original 69 Original
4 Original 37 Original 70 Original
5 Original 38 Original 71 Original
6 Original 39 Original 72 Original
7 Original 40 Original 73 Original
8 Original 41 Original 74 Original
9 Original 42 Original 75 Original
10 Original 43 Original 76 Original
11 Original 44 Original 77 Original
12 Original 45 Original 78 Original
13 Original 46 Original 79 Original
14 Original 47 Original 80 Original
15 Original 48 Original
16 Original 49 Original
17 Original 50 Original
18 Original 51 Original
19 Original 52 Original
20 Original 53 Original
21 Original 54 Original
22 Original 55 Original
23 Original 56 Original
24 Original 57 Original
25 Original 58 Original
26 Original 59 Original
27 Original 60 Original
28 Original 61 Original
29 Original 62 Original
30 Original 63 Original
31 Original 64 Original
32 Original 65 Original
33 Original 66 Original
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 6
SECTION I -APPLICATION OF TARIFF
1.1 APPLICATION OF TARIFF
This Tariff sets forth the regulations and rates applicable to services provided by Volo
Communications of Idaho,Inc.,as follows:
The furnishing of intrastate communications services by virtue of one-way and/or two-way
information transmission between points within the State of Idaho.
1.1.1 Service Territory
Service Areas -The Company's exchange areas,rate groups,and local calling areas
are identical to those defined in the tariffs of Verizon,Inc.and other Incumbent
Local Exchange Carriers that serve the same exchange as the Company.Where
facilities are available,the Company shall provide service in the exchange areas
served by those ILECs that operate within the Company's service areas as reflected
herein.
1.1.2 Availability
Service is available where facilities permit.
1.2 UNDERTAKING OF COMPANY
Volo Communications of Idaho,Inc.intends to provide resold and facilities-based local exchange
telecommunications services throughout the State of Idaho,excluding rural areas.Volo
Communications of Idaho,Inc.intends to provide its proposed services indiscriminately to both
carrier and non-residential Customers in the State of Idaho.Volo Communications of Idaho,Inc.
holds itself out to provide to its Customers the same quality of service to its Customers as that
provided to it by its Underlying Carrier(s).
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 7
SECTION 2 -TECHNICAL TERMS AND ABBREVIATIONS
Access Line:An arrangement which connects the Customer's location to a Volo Communications of
Idaho,Inc.network switching center
Authorization Code:A numerical code,one or more of which are available to a Customer to enable the
Customer to access the carrier,and which are used by the carrier both to prevent unauthorized access to its
facilities and to identify the Customer for billing purposes.
Authorized User:An end user authorized by the Customer to use the service.
Calling Card:A card issued by the Company,the customer's Local Exchange Company,authorized
vendor,or other common carrier which allows the customer to make telephone calls and bill calls to the
Calling Card by entering a PIN.
Card Number:A multi-digit identifying number,which may be printed on each Prepaid Calling Card or
Calling Card,which may also be referred to in this tariff as a PIN.
Collect Call:A billing arrangement where a call is billed to the called station.
Company or Carrier:Volo Communications of Idaho,Inc.
Commission:The Idaho Public Utilities Commission.
Credit Card Charges:Prepaid Calling Card purchases,renewals,and other charges that may be billed to
Major Credit Cards.
Customer:The person,firm,corporation or other entity which orders or uses service and,has agreed by
signature or otherwise to honor the terms of the service herein,and is responsible for the payment of rates
and charges for service to call Customer locations and for compliance with tariff regulations.
Exchange:The entire telephone plant and facilities used in providing telephone service to subscribers
located in an exchange area.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 8
SECTION 2 -TECHNICAL TERMS AND ABBREVIATIONS (Cont'd)
Handicapped Person:A person who is legally blind,visually handicapped or physically handicapped,
under the followingdefinitions from the Federal Register (Vol.35 #126 dated September 10,1970).
Legally Blind -a person whose visual acuity is 20/200 or less in the better eye with correcting glasses,or
whose widest diameter of visual field subtends an angular distance no greater than 20 degrees.
Visually Handicapped -a person whose visual disability,with correction and regardless of optical
measurement with respect to legal blindness,are certified as unable to read normal printed material.
Physically Handicapped -a person who is certified by competent authority as unable to read or use ordinary
printed materials as a result of physical limitation,or a person whose disabling condition causes difficulty
with hand and finger coordination and use of a coin telephone.
The term "Handicapped Person",when used in connection with a person having a speech or hearing
impairment which requires that they communicate over telephone facilities by means other than voice is
defined below:
Hearing -a person with binaural hearing impairment of 60%or higher on the basis of the procedure
developed by the American Academy of Otolaryngology(A.A.O.)as set forth in "Guide for Conservation
of Hearing in Noise"38-43,A.A.O.,1973,"guides to the Evaluation of Permanent Impairment"103-107,
American Medical Association,1971.
Speech -a person with 65%or higher of impairment on the basis of the procedure recommended by the
American Medical Association's Committee on Rating of Mental and Physical Impairment to evaluate
speech impairment as to three categories:audibility,intelligibility and functional efficiency,as set forth in
"Guides to the Evaluation of Permanent Impairment"109-111,American Medical Association,1971.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.l
Original Sheet 9
SECTION 2 -TECHNICAL TERMS AND ABBREVIATIONS (Cont'd)
Holidays:The Company's recognized holidays are New Year's Day,Martin Luther King,Jr.Day,Presidents'
Day,Veterans'Day,Memorial Day,Independence Day,Labor Day,Columbus Day,Thanksgiving Day,and
Christmas Day.
ILEC:Incumbent Local Exchange Carrier
Intra-LATA Toll Messages:Those toll messages which originate and terminate within the same LATA.
Local Exchange Company:A company which furnishes local exchange telephone service.
Major Credit Card:A universally accepted charge card.MasterCard,VISA,Diner's Club International,
American Express and Carte Blanche are examples of major credit cards which the Company may accept.
Measured Service:The provision of intrastate intraLATA long distance measured time communications
telephone service to Customers who access the carrier's service at its switching and call processing
equipment by means of access facilities obtained from a local exchange common carrier.Carrier is
responsible for arranging for the access lines.
Message:A completed call
Operator Station:A call that is completed with the assistance of an operator and billed to the calling
party.
Person-to-Person:A call for which the person originating the call specifies to the operator a particular
person,department or extension that is to be reached.Person-to-Person charges only apply when the call is
completed to the requested party or when the calling party agreed to talk to another person.
PIN(s)-One or more multi-digit (usually 8 or more)personal identification numbers which have been
assigned to a customer to use with a designated 800 number,or other access number,to access the
Company's network.
Third Party Billing:Service option that allows a call to be billed to an account different from that of the
calling or called party.
Underlying Carriers -Those certificated telecommunications service providers.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.l
Original Sheet 10
SECTION 3 -GENERAL RULES AND REGULATIONS
3.1 USE OF FACILITIES AND SERVICE
3.1.1 Obligation of the Company
In furnishing facilities and service,the Company does not undertake to transmit messages,
but furnishes the use of its facilities to its customers for communications.
The Company's obligation to furnish facilities and service is dependent upon its ability
(a)to secure and retain,without unreasonable expense,suitable facilities and rights for the
construction and maintenance of the necessary circuits and equipment;(b)to secure and
retain,without unreasonable expense,suitable space for its plant and facilities in the
building where service is or will be provided to the customer;or (c)to secure
reimbursement of all costs where the owner or operator of a building demands relocation or
rearrangement of plant and facilities used in providing service therein.
The Company shall not be required to furnish,or continue to furnish,facilities or service
where the circumstances are such that the proposed use of the facilities or service would
tend to adversely affect the Company's plant,property or service.
The Company reserves the right to refuse an application for service made by a present or
former customer who is indebted to the Company for service previously rendered pursuant
to this Tariff until the indebtedness is satisfied.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 11
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.1 USE OF FACILITIES AND SERVICE (Cont'd)
3.1.2 Limitations on Liability
A.Indemnification by Customer
The customer and any authorized or joint users,jointly and severally shall
indemnify,defend and hold the Company harmless against claims,loss,damage,
expense (including attorneys'fees and court costs)for libel,slander,or
infringement of copyright arising from the material transmitted over its facilities;
against claims for infringement of patents arising from combining with,or using in
connection with,facilities of the Company,equipment and systems of the
customer;and against all other claims arising out of any act or omission of the
customer in connection with facilities provided by the Company or the customer.
In the event any such infringing use is enjoined,the customer,authorized user or
joint user at its option and expense,shall obtain immediately a dismissal or stay of
such injunction,obtain a license or other agreement so as to extinguish any claim
of infringement,or terminate the claimed infringing use or modify such
infringement.
B.Customer-Provided Equipment
The service and facilities furnished by the Company are subject to the following
limitations:the Company shall not be liable for damage arising out of mistakes,
omissions,interruptions,delays,errors or defects in transmission or other injury,
including but not limited to injuries to persons or property from voltages or
currents transmitted over the facilities of the Company caused by customer-
provided equipment or premises wire.
C.Use of Facilities of Other Companies
When the facilities of other companies are used in establishing a connection,the
Company is not liable for any act,error,omission,or interruption caused by the
other company or their agents or employees.This includes the provision of a
signaling system database by another company.
D.The included tariff language does not constitute a determination by the
Commission that a limitation of liability imposed by the Company should be
upheld in a court of law.Acceptance for filing by the Commission recognizes that
it is a court's responsibility to adjudicate negligence and consequential damage
claims.It is also the court's responsibility to determine the validity of the
exculpatory clause.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OFIDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 12
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.1 USE OF FACILITIES AND SERVICE (Cont'd)
3.1.3 Use of Service
Any service provided under this Tariff may be resold to or shared (jointly used)with other
persons at the customer's option.The customer remains solely responsible for all use of
service ordered by it or billed to its telephone number(s)pursuant to this Tariff,for
determining who is authorized to use its service,and for promptly notifying the Company
of any unauthorized use.The customer may advise its customers that a portion of its
service is provided by the Company,but the customer shall not represent that the Companyjointlyparticipateswiththecustomerintheprovisionoftheservice.
3.1.4 Use and Ownership of Equipment
The Company's equipment,apparatus,channels and lines shall be carefully used.
Equipment furnished by the Company shall remain its property and shall be returned to the
Company whenever requested,within a reasonable period following the request,in good
condition,reasonable wear and tear accepted.The customer is required to reimburse the
Company for any loss of,or damage to,the facilities or equipment on the customer's
premises,including loss or damage caused by agents,employees or independent contractors
of the customer through any negligence.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.l
Original Sheet 13
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.2 INTENTIONALLY LEFT BLANK
3.3 INTENTIONALLY LEFT BLANK
3.4 INTERCONNECTION
Interconnection with the facilities or service of other carriers shall be under the applicable terms and
conditions of the other carrier's tariffs.The Customer is responsible for taking all necessary legal
steps for interconnecting customer-provided terminal equipment or communications systems with
carrier's facilities.The Customer shall secure all licenses,permits,right-of-way,and other
arrangements necessary for such interconnection.Any special interface equipment or facilities
necessary to achieve compatibility between the facilities of the carrier and other participating
carriers shall be provided at the Customer's expense.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC ID P.U.C.CLEC Tariff No.l
Original Sheet 14
SECTION 3 -RULES AND REGULATIONS (Cont'd)
3.5 APPLICATION FOR SERVICE
Application for service may be done verbally or in writing.The name(s)of the Customer(s)desiring
to use the service must be set forth in the application for service
3.6 DEPOSITS
3.6.1 Deposits and/or advanced payments are not required.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 15
SECTION 3 -GENERAL RULES AND REGULATIONS(Cont'd)
3.6 DEPOSITS (Cont'd)
3.6.2 INTENTIONALLY LEFT BLANK
3.6.3 INTENTIONALLYLEFT BLANK
3.6.4 INTENTIONALLY LEFT BLANK
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 16
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.7 PAYMENT AND BILLING
3.7.1 Service is provided and billed on a monthly basis in arrears.
3.7.2 Initial billing for set-up and installation charges or monthly service fees will not commence
for any new Customer until the Customer has actually been placed in service.
3.7.3 Billing will be payable upon receipt and past due fifteen (15)days after issuance.
3.8 RETURN CHECK CHARGE
When a check which has been presented to the Company by a Customer in payment for charges is
returned by the bank,the Customer shall be responsible for the payment of a Returned Check Charge
of $10.00.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 17
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.9 LATE PAYMENT CHARGES
3.9.1 Customer bills for telephone service are due on the due date specified on the bill.A customer
is in default unless payment is made on or before the due date specified on the bill.If
payment is not received by the customer's next billing date,a late payment charge of 1.5%
will be applied to all amounts previously billed under this Tariff,excluding one month's local
service charge,but including arrears and unpaid late payment charges.
3.9.2 Late payment charges do not apply to those portions (and only those portions)of unpaid
balances that are associated with disputed amounts.Undisputed amounts on the same bill are
subject to late payment charges if unpaid and carried forward to the next bill.
3.9.3 Late payment charges do not apply to final accounts.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 18
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.10 SUSPENSION OR TERMINATION OF SERVICE
3.10.1 Suspension or Termination for Nonpayment
In the event that any bill rendered or any deposit required is not paid,the Company may
suspend service or terminate service until the bill or the required deposit has been paid.If
service is suspended or terminated for nonpayment,the customer will be billed a Connection
Charge as well as any payment due and any applicable deposits upon reconnection.
A.Termination shall not be made until at least twenty-two (22)days after written
notification has been mailed to the billing address of the customer.
B.Suspension will not be made until at least eight (8)days after written notification has
been mailed to the customer and twenty (20)days before the termination notice.
Telephone service shall only be suspended between 8:00 AM and 7:30 PM,on Monday
through Thursday,and between 8:00 AM and 3:00 PM on Friday.It shall not be suspended or
terminated for nonpayment on weekends,public holidays,other federal and state holidays
proclaimed by the President or the Governor,or on days when the main business office of the
Company is not open for business,or during the periods from December 23rd through
December 26th or December 30th through January Ist.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 19
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.10 SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
3.10.2 Exceptions to Suspension and Termination
Telephone service shall not be suspended or terminated for:
A.Nonpayment of bills rendered for charges other than telephone service or deposits
requested in connection with telephone service;
B.Nonpayment for service for which a bill has not been rendered;
C.Nonpayment for service which have not been rendered;
D.Nonpayment of any billed charge which is in dispute or for the nonpayment of a
deposit which is in dispute during the period before a determination of the dispute is
made by the Company in accordance with Company's complaint handling
procedures.
Telephone service may be suspended or terminated for nonpayment of the
undisputed portion of a disputed bill or deposit if the customer does not pay the
undisputed portion after being asked to do so;
E.Nonpayment of back billed amounts.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 20
SECTION 3 -GENERAL RULES AND REGULATIONS(Cont'd)
3.10 SUSPENSION OR TERMINATIONOF SERVICE (Cont'd)
3.10.3 Verification ofNonpayment
Telephone service shall not be suspended or terminated for nonpayment of a bill rendered or a
required deposit unless:
A.The Company has verified,in a manner approved by the Public Utilities
Commission,that payment has not been received at any office of the Company or at
any office of an authorized collection agent through the end of the period indicated
in the notice,and
B.The Company has checked the customer's account on the day that suspension or
termination is to occur to determine whether payment has been posted to the
customer's account as of the opening of business on that day.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 21
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.10 SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
3.10.4 Termination For Cause Other Than Nonpayment
A.General
The Company,after notice in writing to the customer and after having given the
customer an appropriate opportunity to respond to such notice,may terminate
service and sever the connection(s)from the customer's premises under the
following conditions:
1.in the event of prohibited,unlawful or improper use of the facilities or
service,or any other violation by the customer of the rules and regulations
governing the facilities and service furnished,or
2.if,in the judgment of the Company,any use of the facilities or service by
the customer may adversely affect the Company's personnel,plant,property
or service.The Company shall have the right to take immediate action,
including termination of the service and severing of the connection,without
notice to the customer when injury or damage to telephone personnel,plant,
property or service is occurring,or is likely to occur,or
3.in the event of unauthorized use,where the customer fails to take
reasonable steps to prevent the unauthorized use of the facilities or service
received from the Company,or
4.in the event that service is connected for a customer who is indebted to the
Company for service or facilities previously furnished,that service may be
terminated by the Company unless the customer satisfies the indebtedness
within twenty (20)days after written notification.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 22
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.10 SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
3.10.4 Termination For Cause Other Than Nonpayment (Cont'd)
B.Prohibited,Unlawful or Improper Use of the Facilities or Service
Prohibited,unlawful or improper use of the facilities or service includes,but is not
limited to:
1.The use of facilities or service of the Company without payment of tariff
charges;
2.Calling or permitting others to call another person or persons so frequently
or at such times of the day or in such manner as to harass,frighten,abuse or
torment such other person or persons;
3.The use of profane or obscene language;
4.The use of the service in such a manner such that it interferes with the
service of other customers or prevents them from making or receiving calls;
5.The use of a mechanical dialing device or recorded announcement
equipment to seize a customer's line,thereby interfering with the customer's
use of the service;
6.Permitting fraudulent use.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 23
SECTION 3 -GENERAL RULES AND REGULATIONS(Cont'd)
3.10 SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
3.10.4 Termination For Cause Other Than Nonpayment (Cont'd)
C.Abandonment or Unauthorized Use of Facilities
1.If it is determined that facilities have been abandoned,or are being used by
unauthorized persons,or that the customer has failed to take reasonable
steps to prevent unauthorized use,the Company may terminate telephone
service.
2.In the event that telephone service is terminated for abandonment of
facilities or unauthorized use and service is subsequently restored to the
same customer at the same location:
a.No charge shall apply for the period during which service had
been terminated,and
b.Reconnection charges will apply when service is restored.
However,no charge shall be made for reconnection if the service
was terminated due to an error on the part of the Company.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 24
SECTION 3 -GENERAL RULES AND REGULATIONS (Cont'd)
3.10 SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
3.10.4 Termination For Cause Other Than Nonpayment (Cont'd)
D.Change in the Company's Ability to Secure Access
Any change in the Company's ability (a)to secure and retain suitable facilities and
rights for the construction and maintenance of the necessary circuits and equipment
or (b)to secure and retain suitable space for its plant and facilities in the building
where service is provided to the customer may require termination of a customer's
service until such time as new arrangements can be made.No charges will be
assessed the customer while service is terminated,and no connection charges will
apply when the service is restored.
3.10.5 Emergency Termination of Service
The Company will immediately terminate the service of any customer,on request,when the
customer has reasonable belief that the service is being used by an unauthorized person or
persons.The Company may require that the request be submitted in writing as a follow-up to
a request made by telephone.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 25
SECTION 3 -RULES AND REGULATIONS (Cont'd)
3.11 CANCELLATION BY CUSTOMER
3.11.1 Cancellation of service by the Customer can be made either verbally or in writing as
follows:
A.Where an application for service is canceled by the Customer prior to the start of
any design work or installation of facilities,no charge applies.
B.When an application which requires special design work is canceled after the
design work has begun,the Company may collect charges equal to the cost
incurred for the associated design work to date.
C.If cancellation is requested after completion of an installation,it will be treated as
a discontinuance of service.Any minimum contract requirements of prescribed
service will be applicable.
3.11.2 The Customer can request disconnection of service that is provided.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 26
SECTION 3 -RULES AND REGULATIONS(Cont'd)
3.12 DISCONNECTION OF SERVICE BY CARRIER
3.12.1 The Company may discontinue service for any of the following reasons:
A.Non payment of bills;
B.Tampering with the Company's property;
C.Vacation of the premises by subscriber;
D.Violation of rules,service agreements,or filed tariff;
E.Use of subscriber equipment which adversely affects the Company's service to its
other subscribers;
F.Fraudulent obtaining or use of service;
G.Unlawful use of service or use of service for unlawful purposes.
3.12.2 Except in case of danger to life or property,fraudulent use,impairment of service,or
violation of law,the carrier will mail written notice of the pending disconnection,with
reasons specified,fifteen (15)days prior to discontinuance,followed by a second written
notice five (5)days prior to discontinuance,to the subscriber.Notices will be sent via First
Class U.S.Mail.In the alternative,the Company may provide delivered notice and
disconnect not prior to 5:00 p.m.of the next business day.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
I/OLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 27
SECTION 3 -RULES AND REGULATIONS(Cont'd)
3.12 DISCONNECTION OF SERVICE BY CARRIER (Cont'd)
3.12.3 Before service is disconnected,the Company will make a good faith effort,by two (2)
attempts during reasonable hours,to reach the subscriber by telephone to advise the
subscriber of the pending disconnection and the reasons therefore.The Company will
maintain a log or record of the attempts,showing the telephone number called and the time
of call.In the alternative,the Company may provide personal notice.
Telephone or personal contact need not be attempted when the Company has attempted
such contact in any two billing periods during a consecutive twelve (12)month period and
the Company has notified the subscriber in writing that telephone or personal contact will
not be attempted in the future before disconnecting service.
3.12.4 All notices of delinquency or pending disconnection will include details pertinent to the
situation and describe how the subscriber can make contact with the Company to resolve
any differences.All notices must accurately state amounts owing for service(s)which are
subject to disconnection.A new notice will be required in cases where information is
mcorrect.
3.12.5 Except in case of danger to life or property,no disconnection shall be made on Saturdays,
Sundays,legal holidays,or on any other day on which the Company cannot reestablish
service on the same or following day.
3.12.6 When the Company has reason to believe service is to other than the subscriber of record,
the Company shall undertake reasonable efforts to inform occupants of the service address
of the impending disconnection.In this case,at the request of the service users,a minimum
period of five (5)days will be allowed to permit the service users to arrange for continued
service.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 28
SECTION 3 -RULES AND REGULATIONS(Cont'd)
3.12 DISCONNECTION OF SERVICE BY CARRIER (Cont'd)
3.12.7 Where service is provided to a hospital,medical clinic with resident patients,or nursing
home,notice of pending disconnection shall be provided to the secretary,Idaho Department
of Health and Welfare,as well as to the subscriber.Upon request from the secretary or
designee,a delay in disconnection of no less than five (5)business days from the date of
notice will be allowed so that the department may take whatever steps are necessary in its
view to protect the interests of the resident patients.
3.12.8 Service will not be totally disconnected while a subscriber is pursuing any remedy or appeal
provided for by Commission rules,provided any amounts not in dispute are paid when due.
3.12.9 Service will be restored when the causes of discontinuance have been removed and when
payment or satisfactory arrangements for payment of all proper charges due from the
Customer has been made as provided for in the tariff of the carrier.
3.12.10 If a non-residential Customer is unable to resolve any dispute with the Company,the
Customer may file a complaint with the Public Utilities Commission.The Public Utilities
Commission has discretion whether to adjudicate complaints between non-residential
customers and the Company.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 29
SECTION 3 -RULES AND REGULATIONS (Cont'd)
3 13 INTERRUPTION OF SERVICE
3.13.1 It is the obligation of the Customer to notify the carrier of any interruptions in service.
Before giving such notice,the Customer shall ascertain that the trouble is not being caused
by any action or omission of the Customer,not within the Customer's control,or is not in
writing or equipment connected to the terminal of the carrier.
3.13.2 All reported interruptions of service will be restored within two (2)working days,
excluding Sundays and holidays,except those caused by emergency situation,unavoidable
catastrophes and force majeure.
3.13.3 Credit allowances for service outages in excess of two (2)hours will be calculated at the
following
Credit Formula:
Credit =A xC
B
"A"--outage times in hours.
"B"--F,or the purposes of credit computation,every month shall be considered
to have 720 hours.
"C"--total fixed monthly charge for affected facility.
3.13.4 "Interruption"Defined
For the purpose of applying this provision,the word "interruption"shall mean the inability
to complete calls either incoming or outgoing or both due to equipment malfunction or
human errors."Interruption"does not include and no allowance shall be given for service
difficulties such as slow dial tone,circuits busy or other network and/or switching capacity
shortages.Nor shall the interruption allowance apply where service is interrupted by the
negligence or willful act of the subscriber or where the Company,pursuant to the terms of
the Tariff,suspends or terminates service because of nonpayment of bills due to the
company,unlawful or improper use of the facilities or service,or any other reason covered
by the Tariff.No allowance shall be made for interruptions due to electric power failure
where,by the provisions of this Tariff,the subscriber is responsible for providing electric
power.Allowance for interruptions of message rate service will not affect the subscriber's
local call allowance during a given billing period.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 30
SECTION 3 -RULES AND REGULATIONS (Cont'd)
3.14 RESTORATION OF SERVICE
The use and restoration of service in emergencies shall be in accordance with Part 64,Subpart D of
the Federal Communications Commission's Rules and Regulations,which specifies the priority
system for such activities and in compliance with the Commission's rules.
3.15 TAXES
All State and local taxes are both current and applicable to the services the Company provides.This
amount will be separately listed on each bill to the Customer.
3.16 PROMOTIONS
All promotional service offerings will be filed with the Commission for tariff approval.Promotions
are not open-ended and have an ending date of within one year.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 31
SECTION 4 -SERVICE DESCRIPTIONAND RATES
4.1 INTENTIONALLY LEFT BLANK
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 32
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.2 MESSAGE RATE SERVICE
4.2.1 Message Rate Service provides the Customer with a single,analog,voice-grade telephonic
communications channel that can be used to place or receive one call at a time.Calls to
points within the local exchange area are charged on the basis of the number of completed
calls during the billing period.
4.2.2 Description
Each Message Rate Service Line corresponds to a single,analog,voice-grade channel that
can be used to place or receive one call at a time.Message Rate Service lines are provided
for connection to a single,customer-provided station set or facsimile machine.
Each Measured Rate Port has the following characteristics:
Terminal Interface:2-wire
Signaling Type:Loop Start
Pulse Type:Dual Tone Multi-Frequency (DTMF)
Directionality:Two-way,In-Only,or Out-Only,as specified
by the Customer.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 33
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.2 MESSAGERATE SERVICE (Cont'd)
4.2.3 Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below,service order charges apply as
described in Section 4.25 of this tariff.
Charges for each Message Rate Service line include a monthly recurring Base Service Charge and
usage charges for completed calls originated from the Customer's line based on the total number of
calls during the billing period.
Nonrecurring Connection Charge $25.00
Monthly Recurring Charges:
-Each Base Service Line $12.00
4.2.4 Optional Features and Packages Available
A.Custom Calling Features
B.CLASS Features
4.2.5 Message Usage Charges
Per Message $0.10
No mandatory
Minimum
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOFIDAHO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 34
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.3 CUSTOM CALLING SERVICE
4.3.1 Subject to the availability of the service offerings of the Company's underlying carriers,the
features in this section are made available on an individual basis or as part of multiple
feature packages.All features are provided subject to availability;features may not be
available with all classes of service.Transmission levels may not be sufficient in all cases.
4.3.2 Description of Features
A.Three Way Calling/Call Hold
The Three Way Calling feature allows a Customer to add a third party to an
existing two-way call and form a three-way call.The call must have been
originated from outside the station group and terminate to a station within the
station group.The Call Hold feature allows a Customer to put any in-progress call
on hold by flashing the switchhook and dialing a code.This frees the line to allow
the Customer to make an outgoing call to another number.Only one call per line
can be on hold at a time.The third party cannot be added to the original call
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 35
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.3 CUSTOM CALLING SERVICE (Cont'd)
4.3.2 Description of Features (Cont'd)
B.Call Forwarding
Call Forwarding,when activated,redirects attempted terminating calls to another
customer-specific line.The Customer may have to activate and deactivate the
forwarding function and specify the desired terminating telephone number during
each activation procedure.Call originating ability is not affected by Call
Forwarding.
The Customer is provided with a non-dedicated 800 number ("personal 800
number")to receive domestic calls from any point within the continental US.The
Customer may have multiple personal 800 numbers per account.For each
personal 800 number,the Company will provide to the Customer an 800 number,a
security code,and a Rerouting Code which allows the subscriber to use the Call
Forwarding feature,with which the Customer can receive incoming domestic calls.
The Company has the exclusive right to determine the terminating locations for
personal 800 numbers.Personal 800 Customers shall access on the same 800
number based on PIN and,thus,may not retain use of the 800 number if service is
terminated.
Call Forwardine -Busy automatically reroutes an incoming call to a Customer
predesignated number when the called number is busy.
Call Forwardine -Don't Answer automatically reroutes an incoming call to a
Customer predesignated number when the called number does not answer within
the number of rings programmed by the Company or,after a designated number of
rings,routes the call to the Customer's voice mailbox.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.l
Original Sheet 36
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.3 CUSTOM CALLING SERVICE (Cont'd)
4.3.2 Description of Features (Cont'd)
B.Call Forwarding (Cont'd)
Call Forwardine -Variable allows the Customer to choose to reroute incoming
calls to another specified telephone number.The Customer must activate and
deactivate this feature.
C.Call Waiting/Cancel Call Waiting
Call Waiting provides a tone signal to indicate to a Customer already engaged in a
telephone call that a second caller is attempting to dial in.It will also permit the
Customer to place the first call on hold,answer the second call and then alternate
between both callers Cancel Call Waiting allows a Call Waiting Customer to
disable Call Waiting for the duration of an outgoing telephone call.Cancel Call
Waiting is activated (i.e.,Call Waiting is disabled)by dialing a special code prior
to placing a call,and is automatically deactivated when the Customer disconnects
from the call.
D.Distinctive Ringing
This feature enables a user to determine the source of an incoming call from a
distinctive ring.The user is provided with up to two (2)additional telephone
numbers.
E.Regular Multi-line Hunting
This feature is a line hunting arrangement that provides sequential search of
available numbers within a multi-line group.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 37
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.3 CUSTOM CALLING SERVICE (Cont'd)
4.3.2 Description of Features (Cont'd)
F.Speed Calling
This feature allows a user to dial selected numbers using one or two digits.Up to
eight (8)numbers (single digit,or thirty (30)numbers with two (2)digits)can be
selected.
4.3.3 Monthly Rates
Call Forwarding
$14.95 per month,$0.25 per minute after twenty (20)minutes of use each month.
Monthly rates for services other than Call Forwarding are located in Section 4.29 of this tariff.
4.3.4 Connection Charge
$10.00
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 38
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.4 CLASS SERVICES
4.4.1 General
The features in this section are made available on an individual basis or as part of multiple
feature packages.All features are provided subject to availability,features may not be
available with all CLASS services.Transmission levels may not be suf5cient in all cases.
4.4.2 Description of Features
A.Call ID
The Call ID feature allows a Customer to see a caller's name and number
previewed on a display screen before the call is answered allowing a Customer to
prioritize and or screen incoming calls.Call ID records the name,number,date
and time of each incoming call -including calls that aren't answered by the
Customer.Call ID service requires the use of specialized Customer Provided
Equipment not provided by the Company.It is the responsibility of the Customer
to provide the necessary Customer Provided Equipment.
The Automatic Redial feature allows a Customer to automatically redial the last
number dialed.This is accomplished by the Customer activating a code.The
network periodically tests the busy/free status of the called line for up to thirty (30)
minutes until both lines are found free and then redials the call for the Customer.
The Automatic Redial feature also allows Customers,having reached a busy
number,to dial a code before hanging up.Automatic Redial feature then
continues to try the busy number for up to thirty (30)minutes until it becomes free.
Once the busy line is free the call is automatically redialed and the Customer is
notified of the connected call via a distinctive ring.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
T/OLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 39
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.4 CLASS SERVICES (Cont'd)
4.4.2 Description of Features (Cont'd)
B.Automatic Redial
The followingtypes of calls cannot be Automatically Redialed:
Calls to 800 Service numbers
Calls to 900 Service numbers
Calls preceded by an interexchange carrier access code
International Direct Distance Dialed calls
Calls to Directory Assistance
Calls to 911
C.Automatic Recall
The Automatic Recall stores the number of the most recent incoming call
(including unanswered incoming calls)to a Customer's number.This allows a
Customer to dial back any missed or unanswered telephone calls.
D.Customer Originated Trace
Customer Originated Trace allows Customers to key in a code that alerts the
network to trace the last call received.The traced telephone number is
automatically sent to the Company for storage for a limited amount of time and is
retrievable by legally constituted authorities upon proper request by them.By
contacting the Company the Customer can use this application to combat nuisance
calls.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 40
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.4 CLASS SERVICES (Cont'd)
4.4.3 Rates
Customer Originated Trace $10.00 per call
Rates for services other than Customer Originated Trace are located in Section 4.29 of this
tariff.
4.4.4 Connection Charge $10.00
4.5 BUSY VERIFICATION AND INTERRUPT SERVICE
4.5.I General
Upon request of a calling party,the Company will verify a busy condition on a called line.
An operator will determine if the line is clear or in use and report to the calling party.In
addition,the operator will intercept an existing call on the called line if the calling party
indicates an emergency and requests interruption.
4.5.2 Rate Application
A.A Verification Charge will apply when:
1.The operator verifies that the line is busy with a call in progress;or
2.The operator verifies that the line is available for incoming calls.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OFIDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 41
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.5 BUSY VERIFICATION AND INTERRUPT SERVICE (Cont'd)
4.5.2 Rate Application (Cont'd)
B.Both a Verification Charge and an Interrupt Charge will apply when the operator
verifies that a called number is busy with a call in progress and the Customer
requests interruption.The operator will interrupt the call advising the called party
of the name of the calling party and the called party will determine whether to
accept the interrupt call.Charges will apply whether or not the called party
accepts the interruption.
C.No charge will apply when the calling party advises that the call is from an official
public emergency agency.
4.5.3 Rates
Verification Charge,each request $2.50
Interrupt Charge,each request $2.50
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 42
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.6 TRAP CIRCUIT SERVICE
4.6.1 General
Trap Circuit Service is designed to allow the Customer to control the release of an
incoming call so that in situations involvingemergency or nuisance calls,calls may be held
and traced.
4.6.2 Regulations
A.This service is provided when there is a continuing requirement for the
identification of the calling party in cases involvingnuisance calls or emergency
situations or other situations involvinglaw enforcement or public safety.
B.The Customer shall be required to sign a written request for this service.By
signing the request the Customer shall release the Company from any liability,and
the Customer agrees to indernnify and hold the Company harmless from any
liability it may incur in providing this service.The Company may require the
recommendation of an appropriate law enforcement agency prior to providing this
service.Any information obtained by the Company in the tracing of a call will be
provided only to the law enforcement agency designated.The only exception to
this will be emergency situations such as fire,serious illness or other similar
situations,in which case the appropriate agency will be notified.
C.The equipment required to provide this service cannot be operated in all central
offices.The service is restricted to locations where facilities permit.
D The Company makes no guarantee concerning the tracing and identification of any
call when the service is provided.The Company will furnish the service only on
the express condition that no liability shall attach to it for any reason arising out of
the provision of the service
4.6 3 Rates
Per Request $2.50
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OFIDAHO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 43
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.7 DIRECTORY ASSISTANCE SERVICE
4.7.1 General
A Customer may obtain assistance,for a charge,in determining a telephone number for
another party within the State by dialing Directory Assistance Service.A Customer can
also receive assistance by writing the Company with a list of names and addresses for
which telephone nurnbers are desired.
4.7.2 Regulations
A Directory Assistance Charge applies for each telephone number,area code,and/or
general information requested from the Directory Assistance operator except as follows:
A.Calls from coin telephones,including COCOTS;
B.Requests for telephone numbers of non-published service;
C.Requests in which the DirectoryAssistance operator provides an incorrect number.
The Customer must inform the Company of the error in order to receive credit;
D.Requests from individuals with certified visual or physical handicaps in which the
handicap prevents the use of a local directory.Individuals must be certified in
accordance with the terms outlined under "Handicapped Person"in Section 1 of
this tariff,up to a maximum of fifty (50)requests per month.
4.7.3 Rates
Unless one of the exceptions listed above applies,the charges as shown below apply for
each request made to the Directory Assistance operator:
Rates,per call $1.50
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 44
SECTION4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.8 LOCAL OPERATORSERVICE
4.8.1 Local calls may be completed or billed with the live or mechanical assistance by the
Company's operator center.Calls may be billed collect to the called party,to an authorized
3rd party number,to the originating line,or to a valid authorized calling card.Local calls
may be placed on a station to station basis or to a specified party (see Person to Person),or
designated alternate.Usage charges for local operator assisted calls are those usage charges
that would normally apply to the calling party's service.Where no local charge applies (flat
rate service),the usage charge is $0.00.In addition to usage charges,an operator assistance
charge applies to each call.
4.8.2 Rates
Local Operator Assistance,per call $1.50
Local Operator Assistance -Flat Rate Customers $1.50
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 45
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.9 BLOCKING SERVICE
4.9.1 General
Blocking service is a feature that permits Customers to restrict access from their telephone
line to various discretionary services.The following blocking options are available to
business Customers:
A.900 and 976 Blocking -allows the subscriber to block all calls beginning with the
900 and 976 prefixes (i.e.,900-XXX-XXXX)from being placed.
B.Third Number Billed and Collect Call Restriction -provides the subscriber with a
method of denying all third number billed and collect calls to a specific telephone
number provided the transmitting operator checks their validation data base.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOFIDAIIO,INC.ID P.U.C.CLEC Tariff No.l
Original Sheet 46
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.9 BLOCKING SERVICE (Cont'd)
4.9.1 General (Cont'd)
D.Toll Restriction (1+and 0+Blocking)-provides the subscriber with local dialing
capabilities but blocks any customer-dialed call that has a long distance charge
associated with it.
Toll Restriction will not block the following types of calls:911 (Emergency),1+
800 (Toll Free),and operator assisted toll calls.
E.Toll Restriction Plus -provides subscribers with Toll Restriction,as described in
Section 4.9.1.D,and blocking of411 calls.
F.Direct Inward Dialing Blocking (Third Party and Collect Call)-provides business
Customers who subscribe to Direct Inward Dialing service to have Third Party and
Collect Call Blocking on the number ranges provided by the Company.
4.9.2 Regulations
A.The Company will not be liable for any charge incurred when any long distance
carrier or alternative operator service provider accepts third number billed or
collect calls.
B.Blocking Service is available where equipment and facilities permit.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF JDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 47
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.9 BLOCKING SERVICE (Cont'd)
4.9.3 Rates and Charges
A.Recurring and Nonrecurring Charges
The following rates and charges are in addition to all other applicable rates and
charges for the facilities furnished.
Nonrecurrine Charge
900,976 and 700 Blocking
-Business (up to 200 lines)$5.00
900,971,974,and 700 Blocking
-Business (up to 200 lines)$5.00
The nonrecurring charge for initial request of one and two-line business Customers
is waived for ninety (90)days from the Customer's service establishment date.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC ID P.U.C.CLEC Tariff No.I
Original Sheet 48
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.9 BLOCKING SERVICE (Cont'd)
4.9.3 Rates and Charges (Cont'd)
A.Recurring and Nonrecurring Charges (Cont'd)
Monthlv Charges
Third Number Billed
and Collect Call Restriction
-Business (up to 200 lines)$1.00
Toll Restriction
-Business (up to 200 lines)$2.50
Toll Restriction Plus
-Business (up to 200 lines)$2.50
Direct Inward Dialing Blocking
(Third Party and Collect Call)
-Initial Activation $10.00
-Monthly $10.00
B.Pricing for Blocking Service for a business Customer with more than 200 lines
will be based on the costs incurred by Company to provide the service.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 49
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.9 BLOCKING SERVICE (Cont'd)
4.9.3 Rates and Charges (Cont'd)
C.Connection charges apply as specified in Section 4.25 of this tariff
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel '
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 50
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.10 CUSTOMIZED NUMBER SERVICE
4.10.1 General
A.Customized Number Service allows a Customer to order a specified telephone
number rather than the next available number.
B.Customized Number Service is furnished subject to the availability of facilities and
requested telephone numbers.
C.The Company will not be responsible for the manner in which Customized
Numbers are used for marketing purposes by the Customer.
D.When a new Customer assumes an existing service which includes Customized
Number Service,the new Customer may keep the Customized Number,at the
tariff rate,with the written consent of the Company and the former Customer.
E.The Company reserves and retains the right:
1.To reject any request for specialized telephone numbers and to refuse
requests for specialized telephone numbers;
2.Of custody and administration of all telephone numbers,and to prohibit
the assignment of the use of a telephone number by or from any Customer
to another,except as otherwise provided in this Tariff;or
3.To assign or withdraw and reassign telephone numbers in any exchange
area as it deems necessary or appropriate in the conduct of its business.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 51
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.10 CUSTOMIZED NUMBER SERVICE (Cont'd)
4.10.2 Conditions
A.Charges for Customized Number Service apply when a Customer:
1.Requests a telephone number other than the next available number from
the assignment control list,and such requested number is placed into
service within six (6)months of the date of the request.
2.Requests a number change from the Customer's present number to a
Customized Number.
B.The Company shall not be liable to any Customer for direct,indirect or
consequential damages caused by a failure of service,change of number,or
assignment of a requested number to another Customer whether prior to or aner
the establishment of service.In no case shall the Company be liable to any person,
film or corporation for an amount greater than such person,firm or corporation has
actually paid to the Company for Customized Number Service.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 52
SECTION4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.10 CUSTOMIZED NUMBER SERVICE (Cont'd)
4.10.3 Set-up Charges
Business Customer $50.00
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 53
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.11 INTENTIONALLY LEFT BLANK.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC TariffNo.1
Original Sheet 54
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.12 BASIC BUSINESS LINE SERVICE
4.12.1 General
Basic Business Line Service provides a Customer with a one or more analog,voice-grade
telephonic communications channel that can be used to place or receive one call at a time.
Local calling service is available at a flat rate included in the line price,or on a message
usage basis.Basic Business Lines are provided for connection of customer-provided
single-line terminal equipment such as station sets or facsimile machines.
Each Basic Business Line has the following characteristics:
Terminal Interface:2-wire
Signaling Type:Loop start
Pulse Types:Dual Tone Multi-frequency (DTMF)
Directionality:Two-way,In-Only,or Out-Only,at the option
of the Customer
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 55
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.12 BASIC BUSINESS LINE SERVICE (Cont'd)
4.12.2 Flat Rate Basic Business Line Service
A.Description
Service to points within the local calling area is included in the charge for Flat
Rate Service.
B.Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below,service order charges apply as
described in Section 4.25 of this tariff.
Nonrecurring Connection Charge:$65.00
Monthly Recurring Charges:
-Each Base Service Line $34.00
4.12.3 Optional Features and Packages Available
A.Custom Calling Features
B.CLASS Features
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 56
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.13 BUSINESS KEY SYSTEM LINE SERVICE
4.13.1 Description
Business Key System Line Service provides the Customer with a single,analog,voice-
grade telephonic communications channel which can be used to place or receive one call at
a time.The Business Key System Line is available as a message rated service.Business
Key System Line Service is provided for connection of customer-provided key system
terminal equipment.All key system lines will be equipped with touchtone and multi-line
hunt.
Calls to points within the local calling area are included in the monthly charge for Flat Rate
Business Key Service.
Calls to points within the local exchange area are charged individually on the basis of the
number of completed calls originating from the Customer's service in addition to a base
monthly charge for Message Rate Business Key Service.
Each Business Key System Line has the following characteristics:
Terminal Interface:2-wire
Signaling Type:Loop start
Pulse Types:Dual Tone Multi-frequency (DTMF)
Directionality:Two-way,In-Only,or Out-Only,at
the option of the Customer
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 57
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.13 BUSINESS KEY SYSTEMLINE SERVICE (Cont'd)
4.13.2 Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below,service order charges apply as
described in Section 4.25 of this tariff.
Charges for each Message Rate Service line include a monthly recurring Base Service
Charge and usage charges for completed calls originated from the Customer's line based on
the total number of calls during the billing period.
Nonrecurring Connection Charge:$65.00
Monthly Recurring Charges:
-Flat Rate Business Key $34.00
-Message Rate Business Key $14.50
4.13.3 Optional Features and Packages Available
1.Custom Calling Features
2.CLASS Features
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 58
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.14 COMMERCIAL ANALOG SERVICE
4.14.1 General
Commercial Analog Service provides a Business Customer with a two wire analog,voice-
grade telephonic communications channel that can be used to place or receive one
telephone call at a time.Local calling service is available at a flat rate included in the line
price,or on a message usage basis.Basic Commercial Lines are provided for connection of
customer-provided single-line terminal equipment such as station sets or facsimile
machines.
Each Commercial Analog Line has the following characteristics:
Terminal Interface:2-wire
Signaling Type:Loop start
Pulse Types:Dual Tone Multi-frequency (DTMF)
Directionality:Two-way,In-Only,or Out-Only,at
the option of the Customer
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 59
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.14 COMMERCIAL ANALOG SERVICE (Cont'd)
4.14.2 Flat Rate Basic Business Line Service
1.Description
Service to points within the local calling area is included in the charge for Flat
Rate Service.
2.Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below,service order charges apply as
described in Section 4.25 of this tariff.
Nonrecurring Connection Charge:$65.00
Monthly Recurring Charges:
-Flat Rate $34.00
-Message Rate $14.50
4.14.3 Optional Features and Packages Available
1.Custom Calling Features
2.CLASS Features
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Comrnunications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 60
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.15 TELECONFERENCING SERVICE
4.15.1 Description
Teleconferencing Service allows the Customer to establish a teleconference by a Volo
Communications of Idaho,Inc.operator on a dial-out or dial-in basis between multiple
voice stations.The Teleconference Service provides a customized call reservation and call
set-up process that may include directory speed dialing and,when requested by the
conference originator,progress reports which provide information regarding the current
status of the call.
Volo Communications of Idaho,Inc.actively monitors Teleconference Service to ensure a
high level of service quality and reliability.Upon request,and subject to availability,the
operator will provide off-call monitoring.The off-call monitoring feature allows the
operator to monitor the status of the call connections via a display of the conference ports
used on that call.The operator is not a party to the call with off-call monitoring.With off-
call monitoring,the operator is able to identify and reconnect dropped conferees.
A Teleconference may be ordered on a demand or on a reserved basis.Pre-notification to
conferees of a Teleconference is also available.
4.15.2 Charges
All charges incurred for Volo Communications of Idaho,Inc.'s Teleconference Service will
be billed to the conference originator.Customers will be charged for each minute of port
use incurred during the actual conference call and billed for such usage at the rate of $0.25
per minute after the first twenty (20)minutes of usage for all the ports combined per month.
There may be up to six (6)ports in use for each conference call.To determine the port
minutes of use,multiply each port used by the number of minutes it was in use.A
fractional minute of use for the port is rounded to the next highest whole minute.All
conference announcements are designed for call establishment and completion and will
only pertain to the Conference call in question.Also,the bridge and associated features are
finished subject to the availability of components.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 61
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.15 TELECONFERENCING SERVICE (Cont'd)
4.15.2 Charges (Cont'd)
The Customer will be entitled to twenty (20)minutes of Teleconference Service use as part
of its monthly subscription fee of $14.95.After using the twenty (20)minutes of airtime,
the Customer originating the Teleconference will be charged at a flat rate of $0.25 per
minute for all interLATA calls,independent of distance,time or day.The duration of a call
which involves a fractional part of a minute will be rounded up to the next higher full
minute.Rates are per minute.Rates for Origination may be billed as sent-paid or to a
Calling Card,Debit Card or Credit Card,Rates for Termination may be billed to a Calling
Card,Debit Card or Credit Card or pursuant to a preexisting agreement between the
Company and the Customer.
4.16 TOLL FREE NUMBER SERVICE
Toll Free Number Service Customers will be charged a one-time fee of $500.00 for each unique toll
free number obtained from the Company.A monthly charge of $25.00 will also apply.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC TariffNo.1
Original Sheet 62
SECTION4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.17 ENTERPRISE DIGITAL SERVICE
Enterprise Digital Service ("EDS")provides the Business Customer with a single digital line which
can be used to place or receive up to 24 calls at a time.EDS is available as a flat rate service for
local calling.IntraLATA and InterLATA rates are billed in addition to the monthly fee.EDS is
provided for connection to a customer-provided digital Tl interface.IntraLATA service description
and rates can be found in Section 4.30.InterLATA service description and rates can be found in ID
P.U.C.IXC Tariff No.2.
Nonrecurring connection charge $999.00
Monthly recurring charge $39.00 per channel
4.18 ENHANCED ENTERPRISE DIGITAL SERVICE
Enhanced Enterprise Digital Services ("EEDS")provides the Business Customer with a single
digital line which can be used to place or receive up to 23 calls at one time.EEDS is available as a
flat rate service for local calling.IntraLATA and InterLATA rates are billed in addition to the
monthly fee.EEDS is provided for connection to a customer-provided digital T1 /PRI interface with
Q.931 signaling.
Nonrecurring connection charge $999.00
Monthly recurring charge $39.00 per channel
4.19 CALLER ID
The Caller ID feature allows a customer to see a caller's name and number previewed on a display
screen before the call is answered allowing a customer to prioritize and or screen incoming calls.
Caller ID records the name,number,date and time of each incoming call -including calls that are
not answered by the Customer,Caller ID service requires the use of specialized CPE not provided
by the Company.It is the responsibility of the Customer to provide the necessary CPE.
Nonrecurring connection charge $5.00
Monthly recurring charge $3.95
4.20 FOLLOW ME
The Follow Me service will "track down"the Customer being called no matter where he or she is
and connect the caller to the Customer.The caller dials a single telephone number and is connected
with the Customer.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,LYC.ID P.U.C.CLEC Tariff No.1
Original Sheet 63
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.20 FOLLOW ME (Cont'd)
Nonrecurring connection charge $29.95
Monthly recurring charge $29.95,plus $0.10/minute per leg (a
segment of multipoint circuit which
lies between any two of the points)
4.21 CALL FORWARDING
Call Forwarding,when activated,redirects attempted terminating calls to another Customer specific
line.The Customer may have to activate and deactivate the forwarding function and specify the
desired terminating telephone number during each activation procedure
Nonrecurring connection charge $5.00
Monthly recurring charge $3.95
4.22 CONX VIRTUAL PORTS
CONX Virtual Switch Ports allow the Customer to place/receive inbound and outbound calls from/to
the PSTN.CONX ports must be used in conjunction with CONX delivery platforms and protocols
Nonrecurring connection charge $50.00
Monthly recurring charge $75.00
4.23 INTENTIONALLY LEFT BLANK
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC ID P.U.C.CLEC Tariff No.l
Original Sheet 64
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.24 ADDITIONAL CHARGES
Requested Service Suspensions
First Month or Partial Month $40.00 (Per request)
Each Additional Month (Up to 1 Year Limit)$20.00 (Per request)
Special DID rates for collocated Customers:
DS1 port charge including twenty (20)numbers $540 (Per month)
ISDN PRI including twenty (20)numbers $960 (Per month)
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 65
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.25 CONNECTION CHARGE
4.25.1 General
The Connection Charge is a nonrecurring charge which applies to the following:(a)the
installation of a new service;(b)the transfer of an existing service to a different location;
(c)a change from one class of service to another at the same or a different location;or (d)
restoral of service after suspension or termination for nonpayment.Connection Charges are
listed with each service to which they apply.
4.25.2 Exceptions to the Charge
1.No charge applies for a change to a service for which a lower monthly rate applies,
made within ninety (90)days after any general late increase,if a lower grade of
service is offered in the Customer's exchange.
2.INTENTIONALLY LEFT BLANK.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 66
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.26 RESTORAL CHARGE
A restoral charge applies each time a service is reconnected after suspension or termination for
nonpayment but before cancellation of the service
Business:$25.00
4.27 MOVES,ADDS AND CHANGES
The Company alone may make changes in the location of its lines and equipment.When it is found
that a move or change of such lines or equipment has been made by others,the Connection Charge
for the underlying service will apply as if the work had been done by the Company.
The Customer will be assessed a charge for any move,add or change of a Company service.Move,
Add and Change are defined as follows:
Move:The disconnection of existing equipment at one location and reconnection of the
same equipment at it new location in the same building or in a different building
on the same premises.
Add:The addition of a vertical service to existing equipment and/or service at one
location.
Change:Change -including rearrangement or reclassification -of existing service at the
same location
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC ID P.U.C.CLEC Tariff No.1
Original Sheet 67
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.27 MOVES,ADDS AND CHANGES (Cont'd)
Per Move:
Business:$25.00
Per Add:
Business:$25.00
Per Change:
Business:$25.00
4.28 PRIMARY INTEREXCHANGE CARRIER CHANGE CHARGE
The Customer will incur a charge each time there is a change in the long distance carrier associated
with the Customer's line after the initial installation of service.
PIC Change Charge:$5.00
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 68
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.29 OPTIONAL FEATURESAND PACKAGES
4.29.1 Custom Calling Features (per line,per month)
-Each Feature $5.00
-Package of 3 features $10.00
-Package of 6 features $11.00
-Package of 9 features $12.00
4.29.2 CLASS Features (per line,per month)
-Each Feature $5.00
-Package of 3 features $10.00
-Package of 6 features $11.00
-Package of 9 features $12.00
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 69
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES
4.30.1 Description
IntraLATA toll service is furnished to Customers,who presubscribed to the Company's
local and intraLATA services,for communication between telephones in different local
calling areas within a particular LATA in accordance with the regulations and schedules of
charges specified in this tariff.The toll service charges specified in this section are in
payment for all service furnished between the calling and called telephone,except as
otherwise provided in this tariff.
The Unlimited Plan offers unlimited monthly usage for one fixed monthly charge.The
Limited Plan offers 1,041 minutes per month for a fixed monthly charge and a per minute
rate for those minutes over those 1,041 minutes.InterLATA toll service description and
rates can be found in ID P.U.C.IXC TariffNo.2.
IntraLATA toll calling includes the following types of calls:direct dialed;calling card;
collect;3rd number billed;special toll billing;requests to notify of time and charges;person
to person calling;and other station to station calls.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 70
SECTION 4 -SERVICE DESCRIPTIONAND RATES (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES (Cont'd)
4.30.2 Classes of Calls
Service is offered as two classes:station to station calling and person to person calling.
A.Station to Station Service is that service where the person originating the call dials
the telephone number desired or gives the Company operator the telephone
number of the desired telephone station or system.
B.Person to Person Service is that service where the person originating the call
specifies to the Company operator a particular person to be reached,a particular
mobile unit to be reached,or a particular station,department or office to be
reached.The call remains a person to person call when,after the telephone,
mobile telephone,or PBX system has been reached and while the connection
remains established,the person originating the call requests or agrees to talk to any
person other than the person specified,or to any other agreed upon alternate.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 327144254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 71
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES (Cont'd)
4.30.3 Timing of Calls
A.Unless otherwise indicated,all calls are timed in one minute increments and all
calls which are fractions of a minute are rounded up to the next whole minute.
B.For station to station calls,call timing begins when a connection is established
between the calling telephone and the called telephone station.
C.For person to person calls,call timing begins when connection is established
between the calling person and the particular person,station or mobile unit
specified or an agreed alternate.
D.Call timing ends when either party hangs up,thereby releasing the network
connection.
E.Calls originating in one time period as defined in Section 4.30.4 and terminating in
another will be billed the rates in effect at the beginning of each minute.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 72
SECTION 4 -GENERAL RULES AND REGULATIONS (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES (Cont'd)
4.30.4 Time Periods Defined
Unless otherwise indicated in this Tariff,the following time periods apply.
A.Peak:7:00 a.m.to,but not including,7:00 p.m.-Mondaythrough Friday.
B.Off-peak:7:00 p.m.to,but not including,7:00 a.m.-Sunday through Friday.
All day Saturday and Sunday.
All Holidays.
C.Holidays include Christmas,New Year's Day,Thanksgiving,Independence Day,and
Labor Day.
D.All times refer to local time.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
s
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 73
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES (Cont'd)
4.30.5 Regulations and Computation of Mileage
Calls for which rates are mileage sensitive are rated on the airline distance between the
originating rate center and the terminating rate center.
A.Originating Rate Center
A Customer's primary local exchange number includes an NXX code that is
associated with a specific rate center.The originating point of all calls charged to
that Customer's account shall be the location of the Customer's rate center.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 74
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES (Cont'd)
4.30.5 Regulations and Computation of Mileage (Cont'd)
B.Terminating Rate Center
The terminating point for all calls shall be the location of the local rate center
associated with the called number.
C.Calculation of Mileage
Usage charges for all mileage sensitive products are based on the airline distance
between serving wire centers associated with the originating and terminating
points of the call.The serving wire centers of a call are determined by the area
codes and exchanges of the origination and destination points.
The distance between any two rate centers is determined as follows:
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 75
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES (Cont'd)
4.30.5 Regulations and Computation of Mileage (Cont'd)
C.Calculation of Mileage (Cont'd)
Airline mileage,where mileage is the basis for rating calls,is obtained by using
the "V"and "H"coordinates assigned to each rate center and contained in NECA
FCC Tariff No.4 or successor tariffs.To determine the airline distance between
any two locations,proceed as follows:
1.Obtain the "V"and "H"coordinates for each location.The "V"
coordinate is the first four (4)digits in the "VH"column.The "H"
coordinate is the next four (4)digits.
2.Obtain the difference between the "V"coordinates of each of the
locations.Obtain the difference between the "H"coordinates.
3.Square each difference obtained in step b.,above.
4.Add the square of the "V"difference and the "H"difference obtained in
step c.,above.
5.Divide the sum of the square by ten (10).Round to the next higher whole
number if any fraction is obtained.
6.Obtain the square root of the whole number result obtained above.Round
to the next higher whole number if any fraction is obtained.This is the
airline mileage.
Formula:/2 2
/(V1 -V2)+(Hl -H2)
V 10
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 76
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.30 INTRALATA TOLL USAGE AND MILEAGE CHARGES (Cont'd)
4.30.6 Plan Rates
A.INTENTIONALLY LEFT BLANK
B Intrastate IntraLATA Plan Rates
Limited Plan:$39.95/month for 1,041 minutes
$0.07 per minute over 1,041 minutes
Unlimited Plan:$49.95/month
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONSOF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 77
SECTION 4 -SERVICE DESCRIPTION AND RATES (Cont'd)
4.31 CALL CHARGES
Rates are based on the duration of the call as measured according to Section 4.30.3 above,time of
day rate period of the call as described in Section 4.30.4 and the airline mileage between points of
the call as described in Section 4.30.5.In addition,where live or automated operator assistance is
required for call completion or billing,a per call service applies.
Charges for all classes of calls may be billed to the calling station,to the called station when the
called party agrees to accept the charges,to an authorized telephone number which is not the called
station or the calling station (3rd number billing),or to all authorized calling card.
4.31.1 Charges
A.Usage Charges $0.15/per minute
B.Per Call Service Charges
The following service charges apply to local and intraLATA toll calls for which live or
automated operator assistance is provided for call completion and/or billing.
Customer Dialed Calling Card $0.30
Person to Person $2.00
3rd Number Billed $0.80
All other Operator Assistance $0.80
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 78
SECTION 5 -SPECIAL SERVICES AND PROGRAMS
5.1 TELECOMMUNICATIONS RELAY SERVICE
5.1.1 General
The Company will provide access to a telephone relay center for Telecommunications Relay
Service.The service permits telephone communications between hearing and/or speech
impaired individuals who must use a Telecommunications Device for the Deaf (TDD)or a
Teletypewriter (TTY)and individuals with normal hearing and speech.The Relay Service
can be reached by dialing an 800 number.Specific 800 numbers have been designated for
both impaired and non-impaired customers to use.
5.1.2 Regulations
A.Only intrastate calls can be completed using the Telecommunications Relay Service
under the terms and conditions of this tarifE
B.Charges for calls placed through the Relay Service will be billed as if direct distance
dialed (DDD)from the point of origination to the point of termination.The actual
routing of the call does not affect billing.
C.Calls through the Relay Service may be billed to a third number only if that number
is within the State of Idaho.Calls may also be billed to calling cards issued by the
Company or other carriers who may choose to participate in this service.
I i D
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLO COMMUNICATIONS OF IDAIIO,INC.ID P.U.C.CLEC Tariff No.I
Original Sheet 79
SECTION 5 -SPECIAL SERVICES AND PROGRAMS (Cont'd)
5.1 TELECOMMUNICATIONS RELAY SERVICE (Cont'd)
5.1.2 Regulations (Cont'd)
D.The following calls may not be placed through the Relay Service:
1.calls to informational recordings and group bridging service:
2.calls to time or weather recorded messages;
3.station sent paid calls from coin telephones;and
4.operator-handled conference service and other teleconference calls.
5.1.3 Liability
The Company contracts with an outside provider for the provision of this service.The outside
provider has complete control over the provision of the service except for the facilities
provided directly by the Company.In addition to other provisions of this Tariff dealing with
liability,in the absence of gross negligence or willful misconduct on the part of the Company,
the Company shall not be liable for and the customer,by using the service,agrees to release,
defend and hold harmless for all damages,whether direct,incidental or consequential,
whether suffered,made,instituted or asserted by the customer or by any other person,for any
loss or destruction of any property,whatsoever whether covered by the customer or others,or
for any personal injury to or death of,any person.Not withstanding any provision to the
contrary,in no event shall the Company be liable for any special,incidental,consequential,
exemplary or punitive damages of any nature whatsoever.
5.14 Discount Rates for Handicapped Customers
For calls received from the relay service,the Company will,when billing relay calls,
discount a relay service call by fifty percent (50%)off of the otherwise applicable rate for
voice non-relay call except that where either the calling or called party indicates that either
party is both hearing and visually impaired,the call shall be discounted sixty percent (60%)
off of the otherwise applicable rate for a voice non-relay call.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254
VOLOCOMMUNICATIONS OF IDAHO,INC.ID P.U.C.CLEC Tariff No.1
Original Sheet 80
SECTION 5 -SPECIAL SERVICES AND PROGRAMS (Cont'd)
5.2 UNIVERSAL EMERGENCY TELEPHONE NUMBER SERVICE
Universal Emergency Telephone Number Service (91I Service)is an arrangement of Company central
office and trunking facilities whereby any telephone user who dials the number 911 will reach the
emergency report center for the telephone from which the number is dialed or will be routed to an
operator if all lines to an emergency report center are busy.If no emergency report center customer
exists for a central office entity,a telephone user who dials the number 911 will be routed to an
operator.The telephone user who dials the 911 number will not be charged for the call.
Issued Date:Effective Date:
Nicholas A.Iannuzzi,Jr.,Esq.,General Counsel
Volo Communications of Idaho,Inc.
151 South Wymore Road,Suite 3000
Altamonte Springs,Florida 32714-4254