Volo Communications of Idaho Inc.pdf

VOLO COMMUNICATIONS OF IDAHO, INc.ID P.u.C. IXC Tariff No. 2
Original Sheet 1
TITLE SHEET
IDAHO TELECOMMUNICATIONS TARIFF
This tariff contains the descriptions, regulations, and rates applicable to the furnishing of service and
facilities for competitive interexchange telecommunications services provided by Volo Communications
Idaho, Inc., with principal offices located at 151 South Wymore Road, Suite 3000, Altamonte Springs
Florida 32714-4254. This tariff applies for services furnished within the State ofIdaho. This tariff is on
file with the Idaho Public Utilities Commission, and copies may be inspected, during normal business hours
at the Company s principal place of business.
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Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Ie/aha ~~blic Utilities Commissioll
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise. Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 2
TABLE OF CONTENTS
TITLE SHEET....................................................................
........................................................................
TABLE OF CONTENTS .............................,...............................................................................................
SYMBOLS SHEET """""""""""""""""""""""""""""""""""""'"............................................,............ 3
TARIFF CHECK SHEET ........................................................................................................................... 4
APPLICA TION OF TARIFF ......................................................................................................................
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS............................................................. 6
SECTION 2 - RULES AND REGULATIONS........................................................................................... 8
2.4
2.15
UNDERTAKING OF COMPANY ............................................................................................. 8
LIMITATIONS ..............................,............................................................................................
LIABILITIES OF THE COMPANY ..........................................................................."............ 10
INTERRUPTION OF SERVICE...............................................................................................
SUSPENSION-OF-SERVICE GUIDELINES ..........................................................................
SUSPENSION OR TERMINATION OF SERVICE .................................................................. 12
RESTORATION OF SERVICE .................................................................,.............................. 19
BILLING PERIODS..................................................................................................................
PAYMENT FOR SERVICE RENDERED........................................................... ......................
UNDERSTANDING STATEMENTS OF ACCOUNTS ............................................"............ 20
QUESTIONS ABOUT ACCOUNTS ........................................................................................ 20
PROMOTIONS .........................................................................................................................
BILLING DISPUTE..................................................................................................................
FORMS OF PAYMENT.............................................................. ..............................................
ADVANCED PAYMENTS ................................................................................."...................
RESPONSIBILITY OF THE COMPANY ........................................................................"...... 21
FREQUENCY RESTRICTIONS """""""""""""""""""""""""""""""""'".........................
CREDIT FOR INCOMPLETE CALLS................................................. ....................................
MINIMUM CALL COMPLETION RATE ...................................."......................................... 22
DEPOSITS ......................................."..............................................................................,........ 23
TAXES ...................................................................................................,..................................
SECTION 3 - DESCRIPTION OF SERVICES ...................................................................................... 24
3.4
USAGE BASED SERVICES - TIMING OF CALLS ................................................................
LONG DIST ANCE NETWORK SERVICE .............................................................................
PREPAID CALLING CARD SERVICE...................................................................................
DIRECTORY ASSISTANCE SERVICE ............................................".................................... 27
SECTION 4 - RATES.................................................................................................................................
4.4
LONG DISTANCE NETWORK AND PREPAID CALLING CARD USAGE RATES........... 28
PREPAID CALLING CARD PER MINUTE RATE................................................................. 29
PAYPHONE SURCHARGE.....................................................................................................
MONTHLY MAINTENANCE CHARGE ................................................................................
EXEMPTIONS AND SPECIAL RATES ..................................................................".............. 30
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 3
SYMBOLS SHEET
The following are the symbols used for the purposes indicated below:
(C) -To signify a changed listing, rules, or condition which may affect rate charges.
(D) -To signify discontinued materials, including listing, rate, rule or condition.
(I) -To signify an increase.
(L) -To signify material relocated from or to another part of tariff schedule with no
change in text, rate, rules or condition.
(N) -To signify new materials including listing, rate, rule or condition.
(R) -To signify reduction.
(T) -To signify a change in text for clarification, but no change in rate or regulation.
A. Check Sheets - When a tariff filing is made with the Commission, an updated check sheet
accompanies the tariff filing.
B. Sheet Numbering and Revision levels - Sheet numbers appear in the upper right corner of the sheet.
Sheets are numbered sequentially. However, new sheets are occasionally added to the tariff. When a
new sheet is added between sheets already in effect, a decimal is added. For example, a new sheet
added between existing sheets 14 and 15 would be 14.1. Revision levels also appear in the upper right
corner of each sheet. These levels are used to determine the most current sheet version on file with the
Commission. For example, the 4th revised sheet 14 cancels the 3rd revised sheet 14.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 4
TARIFF CHECK SHEET
The sheets listed below, which are inclusive of this tariff, are effective as of the date shown at the bottom of
the respective sheet(s). Original and revised sheets as named below comprise all changes from the original
tariff and are currently in effect as of the date on the bottom of this sheet.
SHEET REVISION
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
SHEET REVISION
Original
Original
Original
Original
Original
Issued Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Effective Date:
Idaho P~blic Utilities Commission
OffIce of the Secretary
CCEPTED FOR FILING
DEC 1 9 2003
Boise Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.u.C. IXC Tariff No. 2
Original Sheet 5
APPLICATION OF TARIFF
This tariff contains regulations, rates and charges applicable to the provision of access services by Volo
Communications of Idaho, Inc. to Customers.
The provision of service by the Company as set forth in this tariff does not constitute a joint undertaking
with the Customer for the furnishing of any service.
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Effective Date:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Issued Date:
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 6
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
Access Line: An arrangement which connects the Customer s location to a Volo Communications of
Idaho, Inc. network switching center
Authorization Code: A numerical code, one or more of which are available to a Customer to enable the
Customer to access the carrier, and which are used by the carrier both to prevent unauthorized access to its
facilities and to identify the Customer for billing purposes.
Authorized User: An end user authorized by the Customer to use the service.
Calling Card: A card issued by the Company, the customer s Local Exchange Company, authorized
vendor, or other common carrier which allows the customer to make telephone calls and bill calls to the
Calling Card by entering a PIN.
Card Number: A multi-digit identifying number, which may be printed on each Prepaid Calling Card or
Calling Card, which may also be referred to in this tariff as a PIN.
Company or Carrier: Volo Communications ofIdaho, Inc.
Commission: The Idaho Public Utilities Commission.
Credit Card Charges: Prepaid Calling Card purchases, renewals, and other charges that may be billed to
Major Credit Cards.
Customer: The person, firm, corporation or other entity which orders or uses service and, has agreed by
signature or otherwise to honor the terms of the service herein, and is responsible for the payment of rates
and charges for service to call Customer locations and for compliance with tariff regulations.
Day: From 8:00 a.m. up to, but not including, 5:00 p.m. local time Monday through Friday.
Evening: From 5:00 p.m. up to, but not including, 11 :00 p.m. local time Sunday through Friday.
Holidays: The Company s recognized holidays are New Year s Day, Martin Luther King, II. Day,
Presidents' Day, Veterans ' Day, Memorial Day, Independence Day, Labor Day, Columbus Day,
Thanksgiving Day, and Christmas Day.
Local Exchange Company: A company which furnishes local exchange telephone service.
Major Credit Card: A universally accepted charge card. MasterCard, VISA, Diner s Club International
American Express and Carte Blanche are examples of major credit cards which the Company may accept.
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Effective Date:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Issued Date:
DEC 1 9 2003
Boise, Id~ho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 7
SECTION 1- TECHNICAL TERMS AND ABBREVIATIONS (Cont'
Night/Weekend: From 11 :00 p.m. up to, but not including, 8:00 a.m. Sunday through Friday, and 8:00
m. Saturday up to, but not including 5:00 p.m. Sunday.
PINes): One or more multi-digit (usually 8 or more) personal identification numbers which have been
assigned to a customer to use with a designated 800 number, or other access number, to access the
Company s network.
Underlying Carriers: Those certificated telecommunications service providers.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Id~ho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 8
SECTION 2 - RULES AND REGULATIONS
UNDERTAKING OF COMPANY
The Company s facilities are furnished for communications originating at specified points within the
State of Idaho under terms of this tariff.
The Company operates, and maintains the communication services provided hereunder in
accordance with the terms and conditions set forth under this tariff. When authorized by the
customer, the Company may act as the customer s agent for ordering access connection facilities
provided by other carriers or entities to allow connection of a customer s location to the Company
network. The customer shall be responsible for all charges due for such service arrangement.
The Company s services are provided on a monthly basis unless ordered on a longer time basis, and
are available 24 hours per day, seven days per week.
LIMIT A TIONS
Service is offered subject to the availability of facilities and the provisions of this tariff.
The services provided through the Company, are available where equal access and the
Billing Systems of its Underlying Carriers are provided. The Company may discontinue
furnishing service in accordance with the terms of this tariff.
The service provided by the Company is one way dial in - dial out, multi-point
telecommunications services, allowing the customer to originate calls through the network
facilities of the Underlying Carriers.
Access to the Company may differ dependent upon the type of exchange access service
provided by the local exchange telephone company to the Underlying Carriers.
2.4 The services offered by the Company are to be available statewide, where the long distance
services of its Underlying Carriers are available. The services offered by the Company are
not intended to be limited geographically.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 9
SECTION 2 - RULES AND REGULATIONS (Cont'
LIMIT A TIONS (Cont' d)
2.10
The Company reserves the right to discontinue furnishing service, or limit the use of service
necessitated by conditions beyond its control, or when the Customer is using service in
violation of the law or the provisions of this tariff.
The Company does not undertake to transmit messages, but offers the use of its service
when available, and, as more fully set forth elsewhere in this tariff, shall not be liable for
errors in transmission or for failure to establish connections.
The Company reserves the right to discontinue service, limit service, or to impose
requirements as required to meet changing regulatory or statutory rules and standards, or
when such rules and standards have an adverse material affect on the business or economic
feasibility of providing service, as determined by the Company in its reasonable judgment.
The Company reserves the right to refuse an application for service made by a present or
former Customer who is indebted to the Company for service previously rendered pursuant
to this Tariff until the indebtedness is satisfied.
All services provided under this tariff are directly controlled by the Company and the
Customer may not transfer or assign the use of service, except with the express consent of
the Company. Such transfer or assignment shall only apply where there is no interruption
of the use or location of the service or facilities.
Prior written permission from the Company is required before any assignment or transfer.
All regulations and conditions contained in this tariff shall apply to all such permitted
assignees or transferees, as well as all conditions for service.
Company s resellers and rebillers must be certified.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 10
SECTION 2 - RULES AND REGULATIONS (Cont'd)
LIABILITIES OF THE COMPANY
3.1 The Company s liability for damages arising out of mistakes, interruptions, omissions
delays, errors, or defects in the transmission occurring due to the negligence of its
employees or its agents, in no event shall exceed an amount equivalent to the proportionate
charge to the customer for the period during which the aforementioned faults in
transmission occur, unless ordered by the Commission.
The Company shall be indemnified and held harmless by the customer against:
Claims for libel, slander, or infringement of copyright arising out of the material
data, information, or other content transmitted over the Company s facilities.
All other claims arising out of any act or omission of the Customer in connection
with any service or facility provided by the Company.
The included tariff language does not constitute a determination by the Commission that a
limitation of liability imposed by the Company should be upheld in a court of law.
Acceptance for filing by the Commission recognizes that it is a court's responsibility to
adjudicate negligence and consequential damage claims. It is also the court's responsibility
to determine the validity of the exculpatory clause.
2.4.
INTERRUPTION OF SERVICE2.4
Credit allowances for the interruption of service, which is not due to the Company s testing
or adjusting, negligence of the customer, or to the failure of channels or equipment
provided by the customer, are subject to the general liability provisions set forth in Section
1 herein. It shall be the obligation of the customer to notify the Company immediately
of any interruption in service for which a credit allowance is desired.
Before giving such notice, the customer shall ascertain that the trouble is not being caused
by an action or omission by the customer within the customer s control, or is not due to the
wiring or equipment, if any, furnished by the customer and connected to the Company
facilities.
2.4.For the purposes of credit computation, every month shall be considered to have 720 hours.
Issued Date:Effective Date:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
Volo Communications ofIdaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 11
SECTION 2 - RULES AND REGULATIONS (Cont'
2.4 INTERRUPTION OF SERVICE (Cont'
2.4.No credit shall be allowed for an interruption of a continuous duration ofless than two
hours.
2.4.4 The customer shall be credited for an interruption of two (2) hours or more at the rate of
1/720th of the fixed monthly charge for the facilities affected for each hour or major
fraction thereof that the interruption continues.
Credit Formula:
Credit = A x B
720
A" -- outage times in hours.
B" -- total fixed monthly charge for affected facility.
SUSPENSION-OF-SERVICE GUIDELINES
Service will be suspended without notice in the following situations:
The customer obtained service fraudulently; or
A safety hazard is found on the customer s premises.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.u.C. IXC Tariff No. 2
Original Sheet 12
SECTION 2 - RULES AND REGULATIONS (Cont'
SUSPENSION OR TERMINATION OF SERVICE
Suspension or Termination for Nonpayment
In the event that any bill rendered or any deposit required is not paid, the Company may
suspend service or terminate service until the bill or the required deposit has been paid.
service is suspended or terminated for nonpayment, the Customer must remit a Connection
Charge as well as any payment due and any applicable deposits prior to reconnection.
Suspension or termination shall not be made until:
At least ten (10) days after written notification has been served personally on the
Customer, or at least twenty (20) days after written notification has been mailed to
the billing address of the Customer or;
At least ten (10) days after the Customer has either signed for or refused a registered
letter containing written notification mailed to the billing address of the Customer.
Access service shall not be suspended or terminated for nonpayment on weekends, public
holidays, other federal and state holidays proclaimed by the President or the Governor, or on
days when the main business office of the Company is not open for business.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
Volo Communications ofIdaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.c. IXC Tariff No. 2
Original Sheet 13
SECTION 2 - RULES AND REGULATIONS (Cont'd)
SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
Exceptions to Suspension and Termination
Access service shall not be suspended or terminated for:
Nonpayment of bills rendered for charges other than access service or deposits
requested in connection with access service;
Nonpayment for service for which a bill has not been rendered;
Nonpayment for service which have not been rendered;
Nonpayment of any billed charge which is in dispute or for the nonpayment of a
deposit which is in dispute during the period before a determination of the dispute is
made by the Company in accordance with Company s complaint handling
procedures.
Access service may be suspended or terminated for nonpayment of the undisputed
portion of a disputed bill or deposit if the Customer does not pay the undisputed
portion after being asked to do so.
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
Volo Communications ofIdaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Effective Date:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Issued Date:
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 14
SECTION 2 - RULES AND REGULATIONS (Cont'
SUSPENSION OR TERMINATION OF SERVICE (Cont'
Verification of Nonpayment
Access service shall not be suspended or terminated for nonpayment of a bill rendered or a
required deposit unless the Company has verified, in a manner approved by the Commission
that payment has not been received at any office of the Company or at any office of an
authorized collection agent through the end of the period indicated in the notice.
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Effective Date:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Issued Date:
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.u.C. IXC Tariff No. 2
Original Sheet 15
SECTION 2 - RULES AND REGULATIONS (Cont'd)
6.4
SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
Termination For Cause Other Than Nonpayment
General
The Company, after notice in writing to the Customer and after having given the
Customer an appropriate opportunity to respond to such notice, may terminate
service and sever the connection(s) from the Customers premises under the
following conditions:
in the event of prohibited, unlawful or improper use of the facilities or
service, or any other violation by the Customer of the rules and regulations
governing the facilities and service furnished, or
, in the judgment of the Company, any use of the facilities or service by
the Customer may adversely affect the Company s personnel, plant
property or service. The Company shall have the right to take immediate
action, including termination of the service and severing of the connection
without notice to the Customer when injury or damage to telephone
personnel, plant, property or service is occurring, or is likely to occur, or
in the event of unauthorized use, where the Customer fails to take
reasonable steps to prevent the unauthorized use of the facilities or service
received from the Company, or
in the event that service is connected for a Customer who is indebted to the
Company for service or facilities previously furnished, that service may be
terminated by the Company unless the Customer satisfies the indebtedness
within twenty (20) days after written notification.
Issued Date:Effective Date:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254 DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 16
SECTION 2 - RULES AND REGULATIONS (Cont'
SUSPENSION OR TERMINATION OF SERVICE (Cont'd)
6.4 Termination For Cause Other Than Nonpayment (Cont'd)
Prohibited, Unlawful or Improper Use of the Facilities or Service
Prohibited, unlawful or improper use of the facilities or service includes, but is not
limited to:
The use of facilities or service of the Company without payment of tariff
charges;
Permitting fraudulent use.
Abandonment or Unauthorized Use of Facilities
If it is determined that facilities have been abandoned, or are being used by
unauthorized persons, or that the Customer has failed to take reasonable
steps to prevent unauthorized use, the Company may terminate access
service.
In the event that access service is terminated for abandonment of facilities
or unauthorized use and service is subsequently restored to the same
Customer at the same location:
No charge shall apply for the period during which service had
been terminated, and
Reconnection charges will apply when service is restored.
However, no charge shall be made for reconnection if the service
was terminated due to an error on the part of the Company.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 17
SECTION 2 - RULES AND REGULATIONS (Cont'
SUSPENSION OR TERMINATION OF SERVICE (Cont'
6.4 Termination For Cause Other Than Nonpayment (Cont
Change in the Company s Ability to Secure Access
Any change in the Company s ability (a) to secure and retain suitable facilities and
rights for the construction and maintenance of the necessary circuits and equipment
or (b) to secure and retain suitable space for its plant and facilities in the building
where service is provided to the Customer may require termination of a Customer
service until such time as new arrangements can be made. No charges will be
assessed the Customer while service is terminated, and no connection charges will
apply when the service is restored.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 18
SECTION 2 - RULES AND REGULATIONS (Cont'
SUSPENSION OR TERMINATION OF SERVICE (Cont'
Emergency Termination of Service
The Company will immediately terminate the service of any Customer, on request, when the
Customer has reasonable belief that the service is being used by an unauthorized person or
persons. The Company may require that the request be submitted in writing as a follow-up to
a request made by telephone.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise. Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.c. IXC Tariff No. 2
Original Sheet 19
SECTION 2 - RULES AND REGULATIONS (Cont'd)
RESTORATION OF SERVICE
Restoration of service shall be done as quickly as practicable by patching, rerouting, substitution of
component parts or pathways, and other means, as determined necessary by the Company.
BILLING PERIODS
To the extent that the customer is not a Prepaid Calling Card customer, the customer will receive a
bill after the 30-day cycle.
PAYMENT FOR SERVICE RENDERED
9.4
Service is provided and billed on a monthly basis. Bills are due and payable upon receipt. In
the event that the Company incurs fees or expenses, including attorney s fees, collecting, or
attempting to collect, any charges owed to the Company, the Company may charge the
Customer all such fees and expenses reasonably incurred, including a collection fee on the
overdue charges accruing at the rate of 1.5% per month or the highest rate allowed by law
whichever is lower. Collection fees on overdue charges shall begin to accrue when the
Account is assigned to an outside collection agency. Such collection fees are separate and
distinct from attorney s fees and other costs incurred in collecting charges owed to the
Company.
The Customer is responsible for payment of all charges for service furnished to the Customer
or the Customer s agents, End Users or customers. All charges due by the Customer are
payable to the Company or to the Company s authorized billing agent. Any objections to
billed charges must be reported promptly to the Company.
The Company reserves the right to assess a charge of $10.00 whenever a check or draft
presented for payment of service is not accepted by the institution upon which it is written.
The foregoing shall not limit the Company s right to discontinue service for returned checks or
drafts under Section 2.1 above.
Application of Late Payment Charge
Late payment char~es do not apply to final accounts.
Late payment charges do not apply to government agencies of the State ofIdaho.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No.
Original Sheet
SECTION 2 - RULES AND REGULATIONS (Cont'd)
10 UNDERSTANDING STATEMENTS OF ACCOUNTS
To the extent that the customer is not a Prepaid Calling Card customer, the customer s bill will
outline specific charges or adjustments for the Company s services.
11 QUESTIONS ABOUT ACCOUNTS
If the customer has questions about the Company s charges that may appear on its statement of
account, the customer may call the Company s service representative toll free at [phone].
12 PROMOTIONS
The Company offers no special promotions at this time and anticipates no such promotions in the
future.
13 BILLING DISPUTE
In the event the customer is not satisfied with the Company s resolution of a billing dispute, the
customer may make application to the Commission for review and disposition of the matter. The
Commission has discretion whether to adjudicate complaints between non-residential customers and
the Company.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities CommissiOIl
Office of the Secretary
ACCEPTED FOR FILING
DtC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 21
SECTION 2 - RULES AND REGULATIONS (Cont'd)
2.14 FORMS OF PAYMENT
At the customer s request, the Company permits the use of approved credit cards to apply for and
receive Prepaid Calling Cards used to access and pay for the Company s telecommunications
services. Telephone charges will be debited by the Company against this card at the rates set forth in
Section 4 herein.
15 ADVANCED PAYMENTS
The Company requires advance payments from its Prepaid Calling Card Customers. The Company is
allowed to collect an amount not to exceed one month's estimated charges as an advance payment
for service. This amount must be credited back to the end user in the next month's bill, but not
collected.
16 RESPONSIBILITY OF THE COMPANY
The Company endeavors to provide the best long distance service possible at a fair and competitive
pnce.
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Effective Date:
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Issued Date:
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.c. IXC Tariff No. 2
Original Sheet 22
SECTION 2 - RULES AND REGULATIONS (Cont'
17 FREQUENCY RESTRICTIONS
There are no frequency restrictions.
18 CREDIT FOR INCOMPLETE CALLS
When a Customer calls in and identifies that specific calls were incomplete, the Company
Customer Service department has the capability to credit the Customer s Prepaid Calling Card. In
the event that the call was incomplete, the Company will automatically credit the Customer
Prepaid Calling Card.
19 MINIMUM CALL COMPLETION RATE
A customer can expect a call completion rate (number of calls completed / number of calls
attempted) of not less than 90% during peak use periods for all Company services.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.u.C. IXC Tariff No. 2
Original Sheet 23
SECTION 2 - RULES AND REGULATIONS (Cont'd)
20 DEPOSITS
20.Deposits and/or advanced payments are not required.
21 TAXES
All State and local taxes (i., gross receipts tax, sales tax, and municipal utilities tax) are listed as
separate line items and are not included in the quoted rates.
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
Volo Communications ofIdaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Effective Date:
Idaho Public Utilities Commission
Office of tile Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Issued Date:
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 24
SECTION 3 - DESCRIPTION OF SERVICES
USAGE BASED SERVICES - TIMING OF CALLS
The Company s charges are based on the actual usage of the Company s services, in addition to any
special features and/or service options, utilized by the customer. Charges begin when the called
station is answered and two-way communication is possible, as determined by standard industry
methods generally in use for ascertaining answer, including hardware answer supervision in which
the Local Exchange Company sends a signal to the switch. Charges cease when either party (called
or calling) hangs up. There is no charge for an incomplete call.
LONG DISTANCE NETWORK SERVICE
This service is a custom designed private telecommunication network that combines the efficiencies
and benefits of both switched and private line service to meet the specific requirements of pre-
subscribing Customers that need to communicate on an interLA T A basis within the State. The
product is a stand alone service and is currently unavailable for 10-10 dialing.
Each service Customer is billed individually for each call, on a conversation minute basis, placed
through the Company since the previous month's billing. Each call is measured and billed at the
applicable rate for the initial sixty (60) second period or fraction thereof, and then at the applicable
rate for each additional sixty (60) second period or fraction thereof. The minimum length of a call is
sixty (60) seconds.
The Unlimited Plan offers unlimited monthly usage for one fixed monthly charge.
The Limited Plan offers 1 041 minutes per month for a fixed monthly charge and a per minute rate
for those minutes over said 1 041 minutes.
Pre-subscription is required. See Section 4., Rates and Charges, for the applicable rate schedule.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
Volo Communications ofIdaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 192003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 25
SECTION 3 - DESCRIPTION OF SERVICES (Cont'd)
LONG DISTANCE NETWORK SERVICE (Cont'd)
Dedicated access circuits may be provided and billed by the local exchange company (LEe).
Dedicated access channels may be purchased from carriers other than the LEC only in accordance
with Commission rules or if the special access channel is jurisdictionally interstate. Charges for the
dedicated access channel are determined by the access provider.
PREPAID CALLING CARD SERVICE
This service permits use of V 010 Communications of Idaho, Inc. Prepaid Calling Cards for
placing long distance service calls. Calling card customers may purchase Volo
Communications ofIdaho, Inc. Prepaid Calling Cards at a variety of retail outlets or
through other distribution channels. V 010 Communications of Idaho, Inc. Prepaid Calling
Cards are available at a variety of face values. V 010 Communications of Idaho, Inc.
Prepaid Calling Card service is accessed using the V 010 Communications of Idaho, Inc.
toll-free number printed on the card. The caller is prompted by an automated voice
response system to enter his/her Authorization Code, and then to enter the terminating
telephone number. V 010 Communications ofIdaho, Inc.'s processor tracks the call duration
on a real time basis to determine the amount of calling time consumed. The total consumed
calling time for each call, which includes applicable taxes, is deducted from the remaining
calling minute balance on the Customer s V 010 Communications of Idaho, Inc. Prepaid
Calling Card.
All calls must be charged against a V 010 Communications of Idaho, Inc. Prepaid Calling
Card that has a sufficient calling minute balance. A calling card Customer s call will be
interrupted with an announcement when the balance is about to be depleted. Such
announcement will occur when five (5) minutes and when one (1) minute remain before the
balance will be depleted, based upon the terminating location of the call.
The Company offers origination from anywhere in the United States, and termination
intrastate, interstate and internationally.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
Volo Communications ofIdaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.u.C. IXC Tariff No. 2
Original Sheet 26
SECTION 3 - DESCRIPTION OF SERVICES (Cont'
3.4
PREPAID CALLING CARD SERVICE (Cont'd)
All calls must be charged against a V 010 Communications of Idaho, Inc. Prepaid Calling
Card that has a sufficient calling minute balance. A calling card Customer s call will be
interrupted with an announcement when the balance is about to be depleted. Such
announcement will occur when five (5) minutes and when one (1) minute remain before the
balance will be depleted, based upon the terminating location of the call.
A card will expire thirty (30) days after activation and automatically reactivates after credit
card is charged.
A credit allowance for V 010 Communications ofIdaho, Inc. Prepaid Calling Card Service is
applicable to calls that are interrupted due to poor transmission, one-way transmission, or
involuntary disconnection of a call. A Prepaid Calling Card Customer may also be granted
credit for reaching a wrong number. To receive the proper credit, the Prepaid Calling Card
Customer must notify the Company at the designated toll-free Customer service number
printed on the V 010 Communications of Idaho, Inc. Prepaid Calling Card and furnish the
called number, the trouble experienced (e.g. cut-off, noisy circuit, reached wrong number
etc.), and the approximate time that the call was placed.
When a call charged to a V 010 Communications of Idaho, Inc. Prepaid Calling Card is
interrupted due to cut-off, one-way transmission, or poor transmission conditions, the
calling card Customer will receive a credit equivalent to one calling minute.
Rates are contained in Sections 4., 4.3 and 4.4
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 92003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 27
SECTION 3 - DESCRIPTION OF SERVICES (Cont'd)
3.4 DIRECTORY ASSISTANCE SERVICE
Directory Assistance Service is provided to assist subscribers in obtaining telephone numbers.
3.4.Rates are contained in Section 4.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
iBm, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 28
SECTION 4 - RATES
4.1 LONG DISTANCE NETWORK AND PREPAID CALLING CARD USAGE RATES
1.1 Day, Evening and Night rate periods apply to Long Distance Network usage. The rates
apply for all days of the week including holidays. The Day rate period is 8:00 a.m. to, but
not including, 8:00 p., Monday through Friday and 5:00 p.m. to, but not including, 11 :00
m. Sunday. The Night/Weekend Rate period is 11 :00 p.m. to, but not including, 8.00 a.
Monday through Sunday, all day Saturday, and from 8:00 a.m. to, but not including, 5:00
m. Sunday. For New Year s Day (January 1), Independence Day (July 4), Labor Day,
Thanksgiving Day and Christmas Day (December 25), the Evening Rate applies.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
DEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 29
SECTION 4 - RATES (Cont'd)
LONG DISTANCE NETWORK AND PREP AID CALLING CARD USAGE RATES (Cont'
Idaho Intrastate InterLATA Rates
Limited Plan:$39.95/month for 1 041 minutes
07 per minute over 1 041 minutes
Unlimited Plan:$49.95/month
1.3 Idaho Intrastate IntraLA T A Rates
Limited Plan:$39.95/ month for 1 041 minutes
07 per minute over 1 041 minutes
Unlimited Plan:$49.95/month
PREP AID CALLING CARD PER MINUTE RATE
Customers will be debited the following per minute fee for Prepaid Calling Card Service.
Per Minute Fee
P A YPHONE SURCHARGE
Volo Communications ofIdaho, Inc.s Prepaid Calling Card customers will have their cards debited
in the amount of $0.30 per month as a payphone surcharge.
4.4 MONTHLY MAINTENANCE CHARGE
V 010 Communications of Idaho, Inc.' s Prepaid Calling Card customers will have their cards debited
in the amount of $3 .95 per month as a monthly maintenance charge.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
Volo Communications ofIdaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
UEC 1 9 2003
Boise, Idaho
VOLO COMMUNICATIONS OF IDAHO, INc.ID P.C. IXC Tariff No. 2
Original Sheet 30
SECTION 4 - RATES (Cont'd)
EXEMPTIONS AND SPECIAL RATES
Directory Assistance Service
5.4
A Directory Assistance Charge applies for each telephone number, area code, and/or
general information requested from the Directory Assistance operator except as follows:
Calls from coin telephones, including COCOTS.
Requests for telephone numbers of non-published service.
Requests in which the Directory Assistance operator provides an incorrect number.
The Customer must inform the Company of the error in order to receive credit.
Requests from individuals with certified visual or physical handicaps in which the
handicap prevents the use of a local directory. Individuals must be certified in
accordance with the terms outlined under "Handicapped Person" in Section 1, up
to a maximum of 50 requests per month.
Unless one of the exceptions listed above applies, the charges as shown below apply for
each request made to the Directory Assistance operator:
Rates, per call $1.50
Hearing and Speech Impaired Persons:
Intrastate toll message rates for TDD users shall be evening rates for daytime calls and
night rates for evening and night calls.
Telecommunications Relay Service:
For intrastate toll calls received from the relay service, the Company will, when billing
relay calls, discount relay service calls by 50 percent (50%) off of the otherwise applicable
rate for a voice non-relay call except that where either the calling or called party indicates
that either party is either both hearing and visually impaired, the call shall be discounted
sixty percent (60%) off of the otherwise applicable rate for a voice non-relay call. The
above discounts apply only to time-sensitive elements of a charge for the call and shall not
apply to per call charges such as a credit card surcharge.
Issued Date:Effective Date:
Nicholas A. Iannuzzi, Jr., Esq., General Counsel
V 010 Communications of Idaho, Inc.
151 South Wymore Road, Suite 3000
Altamonte Springs, Florida 32714-4254
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
DEC 92003
Boise. Idaho