HomeMy WebLinkAboutVoiceNet Telephone LLC.pdfVoiceNet Telephone, LLC
Interexchange Service
ue. No.
Original Sheet I
TITLE SHEET
IDAHO PUBLIC UTILITIES COMMSSION
This . Tariff applies. to.. the.. intrastate resale
telecommunication services . furnished by
VoiceNet Telephone LLC between one ormdre
points in the State oflda.ho. This Tariff is on
file with. the . Public Utilities CoII1111ission
Idaho and copies may be inspected, during
normal business hours at the Company
principal place of business at 506 South 20
Street, Camp Hill, PA 17011 , Telephone: (877)
860-3006.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PAl?O
Idilho Public Utilities Commission
Office of the Secrp.tary
ACCEPTED FOR FlUNG
J U N 2 6 2004
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 2
Interexchange Service
CHECK SHEET
All sheets of this Tariff are effective as of the date shown at the bottom of the respective sheet(s).
Original and revised sheets as named below comprise all changes from the original Tariff and are
currently in effect as of the date on the bottom of this page.
SHEET REVISION SHEET REVISION SHEET REVISION
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
Original Original Original
EFFECTIVE: May 15, 2004 Idilho Public Utiiities ommission
Office of the Secretary
ACCEPTED FOR FlUNG
JUN 262004
ISSUED: May 15 , 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC
Interexchange Service
ue. No.
Original Sheet 3
CONCURRING. CONNECTING. AND OTHER PARTICIPATING CARRIERS
CONCURRING CARRIERS:
No Concurring Carriers
CONNECTING CARRIERS:
No Connecting Carriers
OTHER PARTICIPATING CARRIERS:
No Participating Carriers
ISSUED: May 15 , 2004 EFFECTIVE: May 15 , 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Idaho l'JC Utliities Commission
OffIce of the SecretaryACCEPTED FOR FILING
JUN 262004
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 4
Interexchange Service
TARIFF FORMAT
A. Sheet Numbering - Sheet numbers appear in the upper right comer of the page. Sheets
are numbered sequentially. However, new sheets are occasionally added to the Tariff.
When a new sheet is added between sheets already in effect, a decimal is added. For
example, a new sheet added between sheets 14 and 15 would be 14. I.
B. Sheet Revision Numbers - Revision numbers also appear in the upper right comer of
each page. These numbers are used to determine the most current sheet version on file
with the CoII1111ission. For example, the 4th revised Sheet 14 cancels the 3rd revised Sheet
14. Because of various suspension periods, deferrals, etc. the CoII1111ission follows in
their tariff approval process, the most current sheet number on file with the CoII1111ission
is not always the Tariff page in effect.
e. Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level
of coding is subservient to its next higher level of coding.
1.1.
2. 1. LA.
1. LA. 1.
A.l.(a).
(a).
A.l.(a).I.(i).
A.l.(a).I.(i).
D. Check Sheets - When a tariff filing is made with the CoII1111ission, an undated check
sheet accompanies the tariff filing. The check sheets lists the sheets contained in the
tariff, with a cross reference to the current revision number. When new pages are added
the check sheet is changed to reflect the revision. All revisions made in a given filing are
designated by an asterisk (*). There will be no other symbols used on the check sheet if
these are the only changes made to it (i., the format, etc. remains the same, just revised
revision levels on some sheets). The tariff user should refer to the latest check sheet to
find out if a particular sheet is the most current on file with the CoII1111ission.
ISSUED: May 15, 2004 EFFECTIVE: May 15 , 2004 IC ies ommission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 5
Interexchange Service
APPLICABILITY
This Tariff contains the service offerings, rates, terms, and conditions applicable to the
furnishing of intrastate interexchange telecommunications services within the State of Idaho by
VoiceNet Telephone, LLC ("Company
).
ISSUED: May 15, 2004 EFFECTIVE: May 15 , 2004 Idaho Publil,. Uti!itit':~ CulJlmission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise. Idaho
VoiceNet Telephone, LLC UC. No. I
Original Sheet 6
Interexchange Service
SYMBOLS
The following are the only symbols used for the purposes indicated below:
D - Deleted or Discontinued Material
I - Change Resulting In A Rate Increase
M - Moved From Another Tariff Location
N - New Material
R - Changes Resulting In A Rate Reduction
T - Change In Text or Regulation, No Change In Rate or Charge
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 ilho Public Utilities Commission
Office of the SecretaryACCEPTED FOR FILING
J U N 2 6 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 7
Interexchange Service
TABLE OF CONTENTS
TITLE SHEET
CHECK SHEET
CONCURRING, CONNECTING, AND OTHER PARTICIPATING CARRIERS
TARIFF FORMAT
APPLICABLITY
SYMBOLS
SECTION I TECHNICAL TERMS AND ABBREVIATIONS
SECTION II RULES AND REGULATIONS
UNDERTAKING OF THE COMPANY
OTHER TERMS AND CONDITIONS
USE OF SERVICE
LIABILITIES OF COMPANY
CANCELLATION OF SERVICE BY A CUSTOMER
CANCELLATION FOR CAUSE BY THE COMPANY
EST ABLISHING CREDIT
DEPOSITS
PAYMENT ARRANGMENTS
DEFERRED PAYMENT AGREEMENT
TAX AND FEE ADJUSTMENTS
LATE PAYMENT CHARGE
DIRECTORY LISTINGS
INTERCONNECTION
INSPECTION
INTERRUPTION OF SERVICE
CREDIT ALLOWANCE
LIMIT ATIONS ON CREDIT FOR INTERRUPTION ALLOWANCE
COST OF COLLECTION AND REPAIR
DISHONORED CHECK CHARGE
SERVICE RESTORAL CHARGE
CUSTOMER COMPLAINTS
CALCULATION OF MILEAGE
SECTION III DESCRIPTION OF SERVICES
GENERAL DESCRIPTION OF SERVICES
SERVICE OPTIONS
SERVICE AREA
MlNIMUM CALL COMPLETION RATE
TIMING OF CALLS
SPECIAL PROMOTIONAL OFFERING
EMERGENCY CALLS
ISSUED: May 15, 2004 EFFECTIVE: May 15 2004 ijc Utilities Commission
O~:j~? of the Secretary
ACCEI-" (ED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, IdJho
VoiceNet Telephone, LLC ue. No.
Original Sheet 8
Interexchange Service
SPECIAL SERVICES
ST ART OF BILLING
SECTION IV RATES
USAGE RATES
SWITCHED OUTBOUND USAGE RATES
SWITCHED INBOUND USAGE RATES
DEDICATED T-l ACCESS OUTBOUND RATES
DEDICATED T-l ACCESS INBOUND RATES
PACKAGE SAVINGS PLANS
RECURRING CHARGES
NONRECURRING CHARGES
PAY PHONE USE SERVICE CHARGE
RETURNED CHECK CHARGE
LATE PAYMENT CHARGE
SERVICE RESTORAL FEE
ISSUED: May 15 2004 EFFECTIVE: May 15 , 2004 Itleho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
:~'
JUN262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, P A 17011
Boise. Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 9
Interexchange Service
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
1.1 Technical Terms
Access Line - An arrangement that connects the Customer s location to a switching center or point of
presence.
Application for Service - A standard order form which includes all pertinent billing, technical, and
other descriptive information which will enable the carrier to provide the communication service as
required.
Authorized User - A person, firm, corporation, or any other entity authorized by the Customer to
communicate utilizing the Company s service.
Busy Hour - The two consecutive half hours during which the greatest volume of traffic is handled.
Cancellation of Order - A Customer-initiated request to discontinue processing a service order
either in part or in its entirety, prior to its completion.
Carrier or Company - Whenever used in this Tariff
, "
Carrier" or "Company" refers to VoiceNet
Telephone Company, LLC unless otherwise specified or clearly indicated by the context.
Commission - The Public Utilities Commission of Idaho.
Completed Calls - Completed calls are calls answered on the distance end. In the event a Customer
is charged for an incomplete call, the Company will issue a credit to the Customer upon request.
Customer - The person, firm, corporation, or other entity which orders, cancels, amends, or uses
service and is responsible for payment of charges and compliance with the Company s Tariff.
Customer Provided Equipment - Terminal equipment provided by a Customer.
Disconnect - The disabling of circuitry preventing outgoing and incoming toll communication
service provided by Carrier.
Due Date - The last day for payment without unpaid amounts being subject to a late payment charge.
Exchange Access Line - The serving central office line equipment and all plant facilities up to and
including the Standard Network Interface.
EFFECTIVE: May 15, 2004 Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise. Idaho
V oiceN et Telephone, LLC ue. No.
Original Sheet 10
Interexchange Service
SECTION 1- TECHNICAL TERMS AND ABBREVIATIONS (CONT'
Holidays - The Company s recognized holidays are New Year s Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day, and Christmas Day.
Interexchange Utility - A utility, resale carrier, or other entity that provides intrastate
telecommunications services and facilities between exchanges within the state, without regard to how
such traffic is carried. A local exchange utility that provides exchange service may also be
considered an interexchange utility.
Local Distribution Area (LDA) - Metropolitan locations served by Carrier which have been defined
by the telephone company providing local service in its local exchange tariff as "local calling area.
Local Exchange Services - Telecommunications services furnished for use by end-users in placing
and receiving local telephone calls within local calling areas.
Measured Use Service - The provision oflong distance measured time communications telephone
service to Customers who access the carrier s services at its switching and all processing equipment
by means of access facilities obtained from another carrier by the Customer or otherwise provided at
its own expense (the Customer is responsible for arranging for the access line).
Message - A completed telephone call by a Customer or user.
Network Terminal- Any location where carrier provides service herein.
Normal Business Hours - 9 a.m. to 5 p.m. EST, Monday through Friday, excluding holidays.
Premises - The space occupied by an individual Customer in a building, in adjoining buildings
occupied entirely by that Customer, or on contiguous property occupied by the Customer separated
only by a public thoroughfare, a railroad right of way, or a natural barrier.
Resold Local Exchange Service - A service composed of the resale of exchange access lines and
local calling provided by other authorized Local Exchange Carriers, in combination with Company
provided usage services, miscellaneous services, or interstate/international services.
Terminal Equipment - All telephone instruments, including pay telephone equipment, the common
equipment of large and small key and PBX systems and other devices and apparatus, and associated
wiring, which are intended to be connected electrically, acoustically, or inductively to the
telecommunication system of the telephone utility.
EFFECTIVE: May 15 , 2004 lic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
. .
VoiceNet Telephone, LLC ue. No.
Original Sheet II
Interexchange Service
SECTION 1- TECHNICAL TERMS AND ABBREVIATIONS (CONT'
1.2 Abbreviations
IXC - Interexchange Carrier
ILEC - Incumbent Local Exchange Carrier.
LA T A - Local Access Transport Area
LDA - Local Distribution Area
LEC - Local Exchange Carrier
MTS - Message Toll Service
PBX - Private Branch Exchange
V &H - Vertical and Horizontal
ISSUED: May 15, 2004 EFFECTIVE: May 15 , 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U N 2 6 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 12
Interexchange Service
SECTION II - RULES AND REGULATIONS
Undertakin2 of the Company
Description and Limitations of Services
Intrastate Telecommunications Service ("Service ) is the furnishing of
Company communication services contained herein between specified
locations under the terms of this Tariff.
1.2 Company, when acting at the Customer s request and as its authorized
agent, will make reasonable efforts to arrange for service requirements
such a special routing, diversity, alternate access, or circuit conditioning.
1.3 Service, if offered in equal access exchanges, is subject to the availability
of facilities and the provisions of this Tariff. Company reserves the right
to refuse to provide service to or from any location where the necessary
facilities and/or equipment are not available.
1.4 Service may be discontinued after ten (10) business days written notice to
the Customer if:
1.4.the Customer is using the Service in violation of this Tariff; or
1.4.the Customer is using the Service in violation of the law or
Commission regulation.
1.5 Service begins on the date that billing becomes effective and is provided
on the basis of a minimum period of at least one month, twenty four hours
per day. For the purposes of computing charges in this Tariff, a month is
considered to have thirty days.
1.6 Service will be provided until cancelled by the Customer upon written
notice.
1. 7 Nothing herein, or in any other proVIsIon of this Tariff, or in any
marketing materials issued by the Company shall give any person any
ownership, interest, or proprietary right in any code or 800 number issued
by the Company to its Customers.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 13
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
The Company reserves the right to discontinue furnishing services or
billing options, upon written notice, when necessitated by conditions
beyond its control. Conditions beyond the Company s control include, but
are not limited to, a Customer having Call volume or a calling pattern that
results, or may result, in network blockage or other Service degradation
which adversely affects services to the calling party, the Customer, or
other Customers of the Company.
1.9 Except as otherwise provided in this Tariff or as specified in writing by
the party entitled to receive service, notice may be given orally or in
writing to the persons whose names and business addresses appear on the
executed Service Order and the effective date of any notice shall be the
date of delivery of such notice, not the date of mailing. By written notice
Company or Customer may change that party to receive notice and/or the
address to which such notice is to be delivered. In the event no Customer
or Company address is provided in the executed Service Order, notice
shall be given to the last known business address of Customer or as
appropriate.
Other Terms and Conditions
2.2.The name(s) of the Customer(s) desiring to use the servIce must be
stipulated in the Service Order.
2.2 The Customer agrees to operate the Company provided equipment in
accordance with instructions of the Company or the Company s agent.
Failure to do so will void the Company liability for interruption of service
and may make Customer responsible for damage to equipment pursuant to
Section 2.2.3 below.
Customer agrees to return to the Company all Company provided
equipment delivered to Customer within five (5) days of termination of the
service in connection with which the equipment was used. Said
equipment shall be in the same condition as when delivered to Customer
normal wear and tear only excepted. Customer shall reimburse the
Company, upon demand, for any costs incurred by the Company due to
Customer s failure to comply with this provision.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 14
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
2.2.4 A Customer shall not use any service mark or trademark of the Company
or refer to the Company in connection with any product, equipment
promotion, or publication of the Customer without prior written approval
of the Company.
In the event suit is brought or any attorney is retained by the Company to
enforce the terms of this Tariff, the Company shall be entitled to recover
in addition to any other remedy, reimbursement for reasonable attorneys
fees, court costs, costs of investigation, and other related expenses
incurred in connection therewith.
2.2.The provision of Service will not create a partnership or joint venture
between the Company and the Customer nor result in joint Service
offerings to their respective Customers.
2.2.The rate or volume discount level applicable to a Customer for a particular
Service or Services shall be the rate or volume discount level in effect at
the beginning of the monthly billing period applicable to the Customer for
the particular Service or Services. When a Service is subject to a
minimum monthly charge, account charge, port charge, or other recurring
charge or Nonrecurring Charge for both intrastate or interstate Service
only one such charge shall apply per account and that charge shall be the
interstate charge.
2.2.Service requested by Customer and to be provided pursuant to this Tariff
shall be requested on Company Service Order forms accepted in writing
by an authorized headquarters representative of the Company (collectively
referred to as "Service Orders
2.2.9 If an entity other than the Company (e., another carrier or supplier)
imposes charges on the Company in connection with a Service that
entity s charges will be passed through to the Customer also.
ISSUED: May 15 , 2004 EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 15
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
10 The Service CoII1111itment Period for any service shall be established by
the Service Order relevant thereto and commence on the start of service
date. Upon expiration, each Service CoII1111itment Period for such service
shall automatically be extended subject to written notice of termination by
either Company or Customer as of a date not less than thirty (30) days
after delivery of said notice to the other. The charges for interexchange
service during any such extension shall not exceed the then current
Company month to month charges applicable to such service.
2.2.11 This Tariff shall be interpreted and governed by the laws of the state
Idaho.
12 Another telephone company must not interfere with the right of any
person or entity to obtain service directly from the Company.
2.2.The Customer has no property right to the telephone number or any other
call number designation associated with services furnished by the
Company. The Company reserves the right, on sixty (60) days notice, to
change such numbers, or the central office designation associated with
such numbers, or both, assigned to the Customer, whenever the Company
deems it necessary to do so in the conduct of its business.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idaho P~blic Utilities Commission
Q~IC~ ~f the SecretaryCCEPl ED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Id4ho
VoiceNet Telephone, LLC ue. No.
Original Sheet 16
Interexchange Service
Use of Service
SECTION II - RULES AND REGULATIONS (CaNT' D)
Services provided under this Tariff may be used for any lawful purpose for
which the service is technically suited. There are no restrictions on
sharing or resale of services. However, the Customer remains liable for all
obligations under this Tariff notwithstanding such sharing or resale and
regardless of the Company s knowledge of same. The Company shall
have no liability to any person or entity other than the Customer and only
as set forth in Section 2.4. The Customer shall not use nor permit others
to use the service in a manner that could interfere with services provided
to others or that could harm the facilities of the Company or others.
3.2 The use of Carrier s services without payment for service or attempting to
avoid payment for service by fraudulent means or devices, schemes, false
or invalid numbers, or false calling for credit cards is prohibited.
Carrier s services are available for use twenty-four hours per day, seven
days per week.
Carrier does not transmit messages pursuant to this Tariff, but its services
may be used for that purpose.
Carrier s services may be denied for nonpayment of charges or for other
violations of this Tariff.
Service furnished by the Company may be arranged for joint use or
authorized use. The Joint User or Authorized User shall be permitted to
use such Service in the same manner as the Customer, but subject to the
following:
One Joint User or Authorized User must be designated as
the Customer.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 IrfiJho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 17
Interexchange Service
SECTION II - RULES AND REGULATIONS (CoNT
All charges for the service will be computed as if the
service were to be billed to one Customer. The Joint User
or Authorized User which has been designated as the
Customer will be billed for all components of the Service
and will be responsible for all payments to the Company.
In the event that the designated Customer fails to pay the
Company, each Joint User or Authorized User shall be
liable to the Company for all charges incurred as a result of
its use of the Company s Services
In addition to the other provisions in this Tariff, Customers reselling
Company services shall be responsible for all interaction and interface
with their own subscribers or Customers. The provision of the service will
not create a partnership or joint venture between Company and Customer
nor result in a joint communications service offering to the Customers of
either Company or the Customer.
The Customer will be billed directly by the LEC for certain dedicated
access arrangements selected by the Customer for the provisioning of
direct access arrangements. In those instances where the Company at the
Customer s request may act as agent in the ordering of such arrangements
the Company will bill the Customer local access charges.
2.4 Liabilities of the Comoanv
2.4.Except as provided otherwise in this Tariff, the Company shall not be
liable to the Customer or any other person, firm, or entity for any failure of
performance hereunder if such failure is due to any cause or causes
beyond the reasonable control ofthe Company. Such causes shall include
without limitation, acts of God, fire, explosion, vandalism, cable cut
storm or other similar occurrence, any law, order, regulation, direction
action or request of the United States government or of any other
government or of any civil or military authority, national emergencies
insurrections, riots, wars, strikes, lockouts or work stoppages or other
labor difficulties, supplier failures, shortages, breaches or delays, or
preemption of existing Services to restore service in compliance with Part
, Subpart D, Appendix A, ofthe FCC's Rules and Regulations.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the Secretaiv
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 18
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
2.4.2 With respect to the services contained herein and except as otherwise
provided herein, the Company s liability shall not exceed an amount equal
to the charge applicable to a one minute Call to the Called Station at the
time the affected Call was made. If the initial minute rate is higher than
the additional minute rate, the higher rate shall apply. For those services
with monthly recurring charges, the Company s liability is limited to an
amount equal to the proportional monthly recurring charges for the period
during which service was affected.
2.4.The Company is not liable for any act or omission of any other company
or companies (including any Company affiliate that is a participating or
concurring carrier) furnishing a portion of the service, facilities, and
equipment.
2.4.4 The Customer is responsible for taking all necessary legal steps for
interconnecting the Customer provided terminal equipment with the
Company facilities. The Customer shall ensure that the signals emitted
into the Company s network do not damage Company equipment, injure
personnel, or degrade Service to other Customers. The Customer is
responsible for securing all licenses, permits, rights of way, and other
arrangements necessary for such interconnection. In addition, the
Customer shall comply with applicable LEC signal power limitations.
2.4.The Company may rely on local exchange carriers or other third parties
for the performance of other services such as local access. Upon
Customer request, execution, and delivery of appropriate authorizing
documents, the Company may act as agent for Customer in obtaining such
other services. Customer s liability for charges hereunder shall not be
reduced by untimely installation or non-operation of Customer provided
facilities and equipment.
2.4.The failure to give notice of default, to enforce or insist upon compliance
with any of the terms or conditions herein, the waiver of any term or
conditions herein, or the granting of an extension of time for performance
by the Company or the Customer shall not constitute the permanent
waiver of any term or condition herein. Each of the provisions shall
remain at all time in full force and effect until modified in writing.
ISSUED: May 15, 2004 EFFECTIVE: May 15 , 2004 o Public Utilities Commission
Office or the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 19
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
2.4.The Company shall not be liable to the Customer or any other person, firm
or entity in any respect whatsoever as a result of mistakes, accidents
errors, omissions, interruptions, delays, or defects in Service (collectively
Defects ). Defects caused by or contributed to, directly or indirectly, by
any act or omission of Customer or its Customers, affiliates, agents
representatives, invitees, licensees, successors, or assigns or which arise
from or are caused by the use of the facilities or equipment of Customer or
related parties shall not result in the imposition of any liability whatsoever
upon the Company, and Customer shall pay to the Company any
reasonable costs, expenses, damages, fees, or penalties incurred by the
Company as a result thereof, including penalties incurred by the Company
as a result thereof, including cost of Local Access Providers' labor and
materials. In addition, all or a portion of the Service may be provided over
facilities of third parties, or sold by third parties, and the Company shall
not be liable to Customer or any other person, firm or entity in any respect
whatsoever arising out of Defects caused by such third parties. THE
COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT
CONSEQUENTIAL, SPECIAL, ACTUAL, PUNITIVE OR ANY
OTHER DAMAGES, OR BUSINESS INTERRUPTION, FOR ANY
LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER
ARISING OUT OF ANY DEFECTS OR ANY OTHER CAUSE. THE
COMP ANY'S LIABLITY, IF ANY, WITH REGARD TO THE
DELAYED INSTALLATION OF THE COMPANY'S FACILITIES OR
COMMENCEMENT OF SERVICE SHALL NOT EXCEED $1 000.
THIS WARRANTY AND THESE REMEDIES, ARE EXCLUSIVE AND
IN LIEU OF ALL OTHER WARRANTIES OR REMEDIES, WHETHER
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT OF
AN INTERRUPTION IN SERVICE OR ANY DEFECT IN THE
SERVICE WHATSOEVER, NEITHER COMPANY NOR ANY
AFFILIATED OR UN AFFILIATED THIRD P ARTY, THIRD P ARTY
PROVIDER, OR OPERATOR OF FACILITIES EMPLOYED IN THE
PROVISION OF THE SERVICE SHALL BE LIABLE FOR ANY
DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, ACTUAL
PUNITIVE, OR ANY OTHER DAMAGES, OR FOR ANY LOST
PROFITS OF ANY KIND OR NATURE WHATSOEVER.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idilho Public Utilities Commission
Oi'fice of the Secretary
ACCEPTED FOR FILING
J U N 2 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Bois€, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 20
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
With respect to the routing of Calls by the Company to public safety
answering points or municipal emergency service providers, Company
liability, if any, will be limited to the lesser of: (a) the actual monetary
damages incurred and proved by the Customer as the direct result of the
Company s action, or failure to act, in routing the Call, or (b) the sum of
000.00.
2.4.In the event parties other than Customer (e., Customer s Customers)
shall have use of the Service directly or indirectly through Customer, then
Customer agrees to forever indemnify and hold Company and any
affiliated or unaffiliated third party, third party provider, or operator of
facilities employed in the provision of the Service harmless from and
against any and all claims, demands, suits, actions, losses, damages
assessments, or payments which may be asserted by said parties arising
out of or relating to any Defects.
2.4.10 In the event that Company is required to perform a Circuit redesign due to
inaccurate information provided by the Customer or circumstances in
which such costs and expenses are caused by the Customer or reasonably
incurred by the Company for the benefit of the Customer, the Customer is
responsible for the payment of all such charges.
2.4.The included Tariff language does not constitute a determination by the
CoII1111ission that a limitation of liability imposed by the Company should
be upheld in a court of law. Acceptance for filing by the CoII1111ission
recognizes that it is a court's responsibility to adjudicate negligence and
consequential damage claims. It is also the court's responsibility to
determine the validity of the exculpatory clause.
Cancellation of Service by a Customer
If a Customer cancels a Service Order before the service begins, before
completion of the Minimum Period, or before completion of some other
period mutually agreed upon by the Customer and the Company, a charge
will be levied upon the Customer for the nonrecoverable portions of
expenditures or liabilities incurred expressly on behalf of the Customer by
the Company and not fully reimbursed by installation and montWy
charges.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
Idaho Public Utilities Commission
Office of the Secretarv
ACCEPTED FOr" FiLING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 21
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
If, based on a Service Order by a Customer, any construction has either
begun or been completed, but no services provided, the nonrecoverable
costs of such construction shall be borne by the Customer.
5.2 Upon written notice, Customer shall have the right, without cancellation
charge or other liability, to cancel the affected portion of the Service, if the
Company is prohibited by governmental authority from furnishing said
portion, or if any material rate or term contained herein and relevant to the
affected Service is substantially changed by order of the highest court of
competent jurisdiction to which the matter is appealed, the Federal
Communications CoII1111ission, or other local, state, or federal government
authority.
Cancellation for Cause by the Comoany
Upon nonpayment of any sum owing to the Company, or upon a violation
of any of the provisions governing the furnishing of service under this
Tariff, the Company may, upon ten (10) business days written notification
to the Customer, discontinue the furnishing of such service. Service will
not be discontinued on any Friday, Saturday, Sunday, or legal holiday.
The written notice may be separate and apart from the regular monthly bill
for service. Customer shall be deemed to have cancelled service as of the
date of disconnection and shall be liable for any cancellation charges set
forth in this Tariff. Service will not be terminated before twenty (20) days
after the mailing date of the original unpaid bill.
6.2 Without incurring any liability, the Company may discontinue service to a
Customer without notice under the following conditions:
in the event of tampering with the Company s equipment;
in the event of a condition determined to be hazardous to
the Customer, to other Customers of the Company, to the
Company s equipment, the public, or to employees of the
Company;
ISSUED: May 15 2004 EFFECTIVE: May 15, 2004 'ic .Utilities Commission
Ofnce or the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC Ue. No. I
Original Sheet 22
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
6.2.
6.2.
in the event of a Customer s use of equipment in such a
manner as to adversely affect the Company s equipment or
the Company s service to others; or
for illegal use or theft of service.
Following the disconnection of service for any of these
reasons, the Company or the local exchange utility acting
as Company agent, will notify the End User/Customer that
service was disconnected and why. The notice will include
all reasons for the disconnection and will include a toll free
number where an End User/Customer can obtain additional
information. Notice shall be deemed given upon receipt
postage paid in the US. Mail to the End
User s/Customer s last known address and in compliance
with the CoII1111ission s rules.
The Company may discontinue service to a Customer under the following
conditions after giving Customer ten (10) business days' written notice:
for failure of the Customer to pay a bill for service when due;
for failure of the Customer to make proper application for
servIce;
for Customer s violation of any of the Company s rules on file
with the CoII1111ission;
ISSUED: May 15 , 2004 EFFECTIVE: May 15, 2004 Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FILING
J U N 2 6 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 23
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
for failure of the Customer to provide the company reasonable
access to its equipment and property;
for Customer s breach of the contract for service between the
Company and the Customer;
for the failure of the Customer to furnish such service
equipment, and/or rights of way necessary to serve said
Customer as shall have been specified by the utility as a
condition of obtaining service;
when necessary for the utility to comply with any order or
request of any governmental authority having jurisdiction; or
upon condemnation of any material portion of the facilities used
by the Company to provide service to a Customer or if a casualty
renders all or any material portion of such facilities inoperable
beyond feasible repair, the Company, by notice to the Customer
may discontinue or suspend service without incurring any
liability.
3.1 Service will not be disconnected on any Friday, Saturday,
Sunday, or legal holiday, or at any time when the company
business offices are not open to the public, except when an
emergency exists.
6.4 The discontinuance of service(s) by the Company pursuant to this Section
does not relieve the Customer of any obligations to pay the company for
charges due and owing for service( s) furnished up to the time of
discontinuance. The remedies set forth herein shall not be exclusive and
the Company shall at all times be entitled to all rights available to it under
either law or equity.
Service will not be terminated while a complaint is pending.
ISSUED: May 15 , 2004 EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U N 2 6 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Id.aho
VoiceNet Telephone, LLC ue. No.
Original Sheet 24
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Establishio2 Credit
The Company, in order to assure the payment of its charges for service, may
require Applicants and Customers to establish and maintain credit.
7.2 Applicants for Service
7.2.The Company may refuse to furnish service to an Applicant that has
not established credit or has not paid charges for service previously
furnished by the Company at the same or another address, until
arrangements suitable to the Company have been made to pay such
charges.
7.2.Applicants may establish credit in one of the following ways:
7.2.B.l Responding in a manner satisfactory to the Company to a
set of standard questions. The Applicant may be required
to provide proof in support of these responses.
7.2.B.2 Providing a sufficient written guarantee of payment for
service by a guarantor satisfactory to the Company.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 26 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 25
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Customers
A Customer may be required to reestablish credit by the payment
when any of the following conditions occur:
A.l During the first twelve months that the Customer receives
service, the Customer pays late four times or has service
disconnected by the Company for nonpayment two times.
A.2 After the first twelve months that the Customer has
received service the Customer has had service
disconnected twice by the Company within a twelve-
month period or the Company provides evidence that the
Customer used a device or scheme to obtain service
without payment.
A.3 After the first twelve months that a business Customer has
received service, the business Customer pays late at least
six times during any twelve-month period.
Payment by the Customer of delinquent bills may not of itself relieve
the Customer from the obligation of establishing credit. A Customer
may be required to 2.7.2.B (I) or (2) preceding.
ISSUED: May 15 , 2004 EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiUNG
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boiw. Idaho
VoiceNet Telephone, LLC
Interexchange Service
ue. No.
Original Sheet 26
SECTION II - RULES AND REGULATIONS (CONT
Deposits
The Company does not require a deposit for its services.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Idaho Public Utilities Commission
Offi~! of the Secretary
ACCEP I ED FOR FILING
JUN 26 2004
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 27
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Payment Arran2ements
The Customer is responsible for payment of all charges for services furnished to
the Customer or its Joint or Authorized Users. This responsibility is not changed
due to any use, misuse, or abuse of the Customer s service or Customer provided
equipment by third parties, the Customer s employees, or the public.
9.2 The Company s bills are due upon receipt. Amounts not paid within thirty (30)
days from the bill date of the invoice will be considered past due. Customer will
be assessed a late fee on past due amounts in the amount not to exceed the
maximum lawful rate under applicable state law. If a Customer presents an undue
risk of nonpayment at any time, the Company may require that Customer to pay
its bills within a specified number of days and to make such payments in cash or
the equivalent of cash.
In determining whether a Customer presents an undue risk of nonpayment, the
Company shall consider the credit reports relating to the purchase of utility
servIce.
9.4 Disputes with respect to charges must be presented to the Company in writing
within thirty (30) days from the date the invoice is rendered or such invoice is
deemed to be correct and binding on the Customer.
5 If a LEC has established or establishes a special access surcharge, the Company
will bill the surcharge beginning on the effective date of such surcharge for
special access arrangements presently in service. The Company will cease billing
the special access surcharge upon receipt of an exemption certificate or if the
surcharge is removed by the LEe.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
JUN 26 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 28
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
In the event a Customer pays a bill as submitted by the Company and the billing is
later found to be incorrect due to an error either in charging more than the
published rate, in measuring the quantity or volume of service provided, or in
charging for the incorrect class of service, the Company will refund the
overcharged with interest from the date of overpayment by the Customer.
In the event the Company incurs fees or expenses, including attorney s fees, in
collecting, or attempting to collect, any charges owed the Company, the Customer
will be liable to the Company for the payment of all such fees and expenses
reasonably incurred.
Company will not require deposits or advance payments by Customers for
servIces.
EFFECTIVE: May 15, 2004 Idaho P~b!ic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 26 2004
ISSUED: May 15 , 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PAl?O
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 29
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Deferred Payment A2reement
10.Residential Customers who are indebted to the Company for past due utility
service shall have the opportunity to make arrangements with the Company to
retire the delinquent amount by periodic payments. All nonresidential Customers
who have failed to make payment under such a plan during the past twelve (12)
months, or who are indebted to the Company for past due utility service, may
have the opportunity, at the discretion of the company, to make such
arrangements.
10.2 The terms and conditions of a Deferred Payment Agreement will be in writing
and will be determined by the Company after consideration of the size of the past
due account, the Customer s or Applicant s ability to pay and payment history,
reasons for delinquency, and any other relevant factors relating to the
circumstance of the Customer s or Applicant's service.
10.An Applicant for residential service or a residential Customer will be required to
pay no more than 1/4 of the amount past due at the time of entering into the
Deferred Payment Agreement. An Applicant for business service or a business
Customer will be required to pay no more than 1/3 of the amount past due at the
time of entering into the Deferred Payment Agreement. The Company will allow
the Customer or Applicant a minimum of four months and a maximum of twelve
months in which to complete payment pursuant to this Agreement.
10.4 A Deferred Payment Agreement will be in writing, with a copy provided to the
Applicant or Customer, and will explain that the Customer is required to pay all
future bills by the due date and provide the terms of the agreement as to how the
delinquent amount is to be retired.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idaho Public Utiiities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U N 2 6 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, P A 17011
Boise, Idaho
VoiceNet Telephone, LLC UC. No. I
Original Sheet 30
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Tax and Fee Adiustments
11.1 All state and local taxes (i., gross receipts tax, sales tax, municipal utilities tax)
are listed as separate line items and are not included in the quoted rates.
11.2 If at any future time a municipality acquires the legal right to impose an
occupation tax, license tax, permit fee, franchise fee, or other similar charge upon
the Carrier, and imposes the same by ordinance or otherwise, such taxes, fees, orcharges shall be billed to the End Users receiving service within the territorial
limits of such municipality. Such billing shall allocate the tax, fee, or charge
amount to End Users uniformly on the basis of each End User s monthly charges
for the types of services made subject to such tax, fee, or charge.
11.If at any future time a county or other local taxing authority acquires the legal
right to impose an occupation tax, license tax, permit fee, franchise fee, or other
similar charge upon the Carrier, and imposes the same by ordinance or otherwise
such taxes, fees, or charges shall be billed to the End Users receiving service
within the territorial limits of such municipality. Such billing shall allocate the
tax, fee, or charge amount to End Users uniformly on the basis of each End User
monthly charges for the types of services made subject to such tax, fee, or charge.
11.4 When utility or telecommunications assessments, franchise fees, or privilege
license, occupational, excise, or other similar taxes or fees, based on interstate or
intrastate receipts are imposed by certain taxing jurisdictions upon the Company
or upon local exchange companies and passed on to the Company through or with
interstate or intrastate access charges, the amounts of such taxes or fees will be
billed to Customers in such a taxing jurisdiction on a prorated basis. The amount
of charge that is prorated to each Customer s bill is determined by the interstate
and intrastate telecommunications service provided to and billed to an End
User/Customer service location in such a taxing jurisdiction with the aggregate
such charges equal to the amount of the tax and fee imposed upon or passed on to
the Company.
ISSUED: May 15, 2004 EFFECTIVE: May 15 , 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FlUNG
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise. Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 3 I
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
11.When any municipality, or other political subdivision local agency of
government, or department of public utilities imposes upon and collects from the
Company a gross receipts tax, occupation tax, license tax, permit fee, franchise
fee, or regulatory fee, such taxes and fees shall, insofar as practical, be billed
prorata to the Company s Customers receiving service within the territorial limits
of such municipality, other political subdivision, local agency of government, or
public utility coII1111ission.
11.6 The Company may adjust its rates and charges or impose additional rates and
charges on its Customers in order to recover the amount it is required by
governmental or quasi-governmental authorities to collect from or pay to others in
support of statutory or regulatory programs. Examples of such programs include
but are not limited to, the Universal Service Fund, the Primary Interexchange
Carrier Charge, and compensation to payphone service providers for use of their
payphones to access the Company s services.
Late Payment Char2e
The Company will assess a late payment charge equal to the amount prescribed in this
Tariff.
Directory Listin2s
13.The Company does not publish a directory of subscriber listings. The Company,
however, does arrange for the Customer s main billing number to be placed in the
directory or directories of the dominant local exchange carrier, under the
conditions imposed by the dominant local exchange carrier.
13.2 The Company is not liable for any errors or omissions in directory listings.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOr~ FILING
J U N 2 6 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 32
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Interconnection
14.
14.2
Inspection
15.
Services furnished by Carrier may be interconnected with services or facilities of
other authorized communications common carriers and with private systems
subject to the technical limitations established by Carrier. Service furnished by
Carrier is not part of a joint undertaking with such other carriers. Any special
interface equipment of Carrier and other participating carriers shall be provided at
the Customer s expense.
The Customer is responsible for taking all necessary legal steps for
interconnecting its Customer provided terminal equipment or communications
systems with Carrier s. The Customer shall secure all licenses, permits, right of
ways, and other arrangements necessary for such interconnection.
The Company may, upon notice, make such tests and inspections as may be
necessary to determine that the requirements of this Tariff are being complied
with in the installation, operation, or maintenance of Customer or the Company
equipment. The Company may interrupt the Service at any time without penalty
to the Company.
Interruption of Service
16.Credit allowances for interruptions of service which are not due to the Company
testing or adjusting, to the negligence of the Customer, or to the failure of
channels, equipment, or communications Systems provided by the Customer, are
subject to the general liability provisions set forth in this Tariff. It shall be the
obligation of the Customer to notify Company immediately of any interruption in
service for which Customer desires a credit allowance. Before giving such notice
Customer shall ascertain that the trouble is not within his or her control, and/or is
not in wiring or equipment, if any, furnished by Customer and connected to
Company s terminal. Interruptions caused by Customer-provided or Company-
provided automatic dialing equipment are not deemed an interruption of service
as defined herein since the Customer has the option of using the long distance
network via local exchange company access.
EFFECTIVE: May 15, 2004 Id~ho Public Utilities Commissiorl
Office of the Secretary
ACCEPTED FOF~ FlUNG
JUN 262004
ISSUED: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 33
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Credit Allowance
17.Credit allowance for the interruption of Service is subject to the general liability
provision set forth in this Tariff. Customers shall receive no credit allowance for
the interruption of service that is due to the Company s testing or adjusting,
negligence of the Customer, or to the failure of channels or equipment provided
by the Customer. The Customer should notify the Company when the Customer is
aware of any interruption in Service for which a credit allowance is desired.
Before giving such notice, the Customer shall ascertain that the trouble is not
being caused by any action or omission within Customer s control, and/or is not
in wiring or equipment, if any, furnished by the Customer in connection with the
Company s Services.
17.2 No credit is allowed in the event service must be interrupted in order to provide
routine service quality or related investigations.
2. 17.3 Credit for an interruption shall commence after Customer notifies Company of the
interruption and shall cease when services have been restored.
17.4 Credits are applicable only to that portion of Service interrupted.
17.5 For purposes of credit computation, every month shall be considered to have 720
hours.
17.6 No credit shall be allowed for an interruption of a continuous duration ofless than
two hours.
17.The Customer shall be credited for an interruption of two hours or more at a rate
of 1/720th of the monthly recurring charge for the service affected for each hour or
major fraction thereof that the interruption continues. Calculations of the credit
shall be made in accordance with the following formula.
Credit Formula:
Credit = X B
720
A" = outage time in hours
B" = total monthly charge for affected facility
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idaho P~blic Utilities Commission
Of I Ice af the SecretaryACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise. Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 34
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
18 Limitations on Credit for Interruption Allowance
18.1 Credits do not apply if the violations of a service quality standard:
18.1.A occurs as a result of a negligent or willful act on the part
of the Customer;
18.1.B occurs as a result of a malfunction of the Customer-
owned telephone equipment or inside wiring;
18.1.C occurs as a result of, or is extended by, an emergency
situation. An emergency situation is defined as:
18.1. e.l a declaration made by the applicable state or
federal governmental agency that the area
served by the Company is either a state or
federal disaster area;
18.1.e.2 an act of third parties, including acts of
terrorism, vandalism, riot, civil unrest, or war
or acts of parties that are not agents, employees
or contractors of the Company, or the first seven
(7) calendar days of a strike or other work
stoppage; or
18.1.e.3 a severe storm, tornado, earthquake, flood or
fire including any severe storm, tornado
earthquake flood fire that prevents the
Company for restoring service due to
impassable roads, downed power lines, or the
closing off of affected areas by public safety
officials.
18.2 An emergency situation shall not include:
18.2.single event caused by high temperature
conditions alone;
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PAl?O
Boise, Idaho
VoiceNet Telephone, LLC ue. No. I
Original Sheet 35
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
18.2.B a single event caused, or exacerbated in scope and
duration, by acts or omissions of the Company, its
agents, employees or contractors or by conditions
of facilities, equipment, or premises owned or
operated by the Company;
18.2.C a single event that the Company could have
reasonably foreseen and taken precaution to
prevent; provide, however, that in no event shall a
Company be required to undertake precautions
that are technically infeasible or economically
prohibitive;
18.2. D is extended by the Company s inability to gain
access to the Customer s premises due to the
Customer missing an appointment, provided that
the violation is not further extended by the
Company;
18.2. E occurs as a result ofa Customer request to change
the scheduled appointment, provided that the
violation is not further extended by the Company;
18.2.F occurs as a result of a lack of facilities where a
Customer requests service in a geographically
remote location, a Customer requests service in a
geographic area where the Company is not
currently offering service, or there are insufficient
facilities to meet the Customer s request for
service, subject to a Company s obligation.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
Idaho .P~blic Utilities Commission
.Qfflce of the SecretaryACCePTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 36
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Cost of Collection and Reoair
19.The Customer is responsible for any and all costs incurred in the collection
of monies due the Carrier. The Customer is also responsible for recovery
cost of Carrier-provided equipment and any expenses required for repair
or replacement of damaged equipment.
Dishonored Check Charf!e
20.1 Any person submitting a check to the Carrier as payment for services
which is subsequently dishonored by the issuing institution, shall be
charged a per check fee as set forth in the rate section of this Tariff.
Notice will be sent to the drawer at his last known address.
20.If the Customer remits to the Carrier on more than one occasion during a
12-month period a check, draft, or other instrument that is dishonored, the
Carrier may refuse acceptance of further checks and place the Customer
on a "cash" basis. Under a "cash" basis the Carrier may require the
Customer to pay by money order, certified check, or cash.
Service Restoral Chan!e
21.1 The Company will charge a service restoral fee as set forth in this Tariff.
This fee will be automatically waived for the Customer s first service
restoral each calendar year.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
Idaho Public Utilities Commission
Office of the Secretary
CEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 37
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT
Customer Complaints
2.22.1 Customers may complain to the Company by telephone at 1-877-860-3006
in person, or in writing at:
Customer Service Department
506 South 20th Street
Camp Hill, PA 17011
2.22.2 The Company will resolve any disputes properly brought to its attention in
an expeditious and reasonable manner. The Company will retain records
of complaints for one year. The Company shall direct its personnel
engaged in personal contact with the Applicant, Customer, or End User
seeking dispute resolution to inform the Customer of their right to have
their problem considered and acted upon by supervisory personnel of the
Company where any dispute cannot be resolved. The Customer may
request a conference with the Company. The Company shall further direct
such supervisory personnel to inform such Customer who expresses
nonacceptance of the decision of such supervisory personnel of their right
to have the problem reviewed by the CoII1111ission and shall furnish them
with the telephone number and address of the Public Utilities CoII1111ission
ofIdaho:
Public Utilities CoII1111ission ofIdaho
O. Box 83720
Boise, ill 83720-0074
800-432-0369
208-334-0300
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
Id~ho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 38
Interexchange Service
SECTION II - RULES AND REGULATIONS (CONT'
23 Method for Calculation of Airline Mileae:e
2.23.The airline mileage between two cities can be calculated using the Vertical
(V) and Horizontal (II) coordinates of the serving wire centers associated
with the Company s POP locations. The method for calculating the airline
mileage is obtained by reference to AT&T's Tariff F.C. No. 10
accordance with the following formula:
The square root of:(Vl- v2i + (HI-H2)2
where VI and HI correspond to the V &H coordinates of City I and V2 and
H2 correspond to the V&H coordinates of City 2.
City I
City 2
5004
5987
1406
3424
Example:
The square root of:(5004-5987)2 + (1406-3424)2
The result is 709.83 miles. Any fractional miles are rounded to the next
higher whole number; therefore, the airline mileage for this example is
710 miles.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
J U N 2 6 2004
/:!0:~t:, 100110
VoiceNet Telephone, LLC uc. No.
Original Sheet 39
Interexchange Service
SECTION III - DESCRIPTION OF SERVICES
General Description of Service
VoiceNet Telephone LLC resells facilities-based interexchange (IXC)
carrier services including, but not limited to, access, switching, transport
termination and other services for the direct transmission and reception of
voice, data, and other types of communications.
1.2 The Customer s monthly charge for services is based upon the total time
the Customer actually uses the service.
1.1
1.3 VoiceNet Telephone, LLC's billable services are offered to Customers on
a monthly basis.
1.4 VoiceNet Telephone, LLC's billable services are offered to Customers
twenty-four hours a day, seven days a week.
All billable service shall remain in effect for a minimum of thirty days.
Customers may use accounting codes to identify the Customers or User
Groups on an account. The numerical composition of the codes shall be
set by Company to assure compatibility with the Company s accounting
and billing systems and to avoid the duplication of codes.
Service Options
Switched Inbound Service: Switched inbound service permits inward
calling (via 800/877 toll free codes) to a specific location utilizing
premium switched and Feature Group D access on both ends.
Switched Outbound Service: Switched outbound services permits outward
calling utilizing premium switched Feature Group D and/or 800/877 toll
free type access on both ends.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC UC. No. I
Original Sheet 40
Interexchange Service
3.2.
3.2.4
SECTION III - DESCRIPTION OF SERVICES (CONT
Dedicated Inbound Service: Dedicated inbound service permits inward
calling (via 800 codes) to a specific location featuring the use of a
dedicated, special access type connection on the terminating end. The
Customer shall be responsible for all LEC charges in addition to the
Recurring, Non-recurring, and Usage charges set forth hereinafter.
Dedicated Outbound Service: Dedicated outbound service permits
outward calling to stations in diverse service areas. Dedicated outbound
service is distinguished from other services by the existence of a
dedicated, special access connection on one end. The Customer shall be
responsible for all LEC charges in addition to the Recurring, Non-
recurring, and Usages charges set forth hereinafter.
Calling Card Service: The Company s Calling Card Service permits
Customers to place long-distance calls utilizing Company issued Calling
Cards for billing purposes.
Directory Assistance: The Company will provide requesting Customers
with listed telephone numbers at a per call charge.
Operator Service: Operator Assisted Services are provided by and billed
by the Company s underlying carrier.
Service Area
The service area of Carrier includes all points in Idaho, including all major
metropolitan areas.
EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUN 262004
ISSUED: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 41
Interexchange Service
3.4
SECTION III - DESCRIPTION OF SERVICES (CONT
3.4.
Minimum Call Completion Rate
Customers can expect a call completion rate of 97% during peak use
periods for all Feature Group D Equal Access 1+ services. The call
completion rate is calculated as the number of calls completed (including
calls completed to a busy line or to a line which remains unanswered by
the called party) divided by the number of calls attempted.
Timin!! of Calls
Long distance usage charges are based on the actual usage of the
Company network. Chargeable time begins when a connection is
established between the Calling Station and the Called Station.
Chargeable time ends when either party "hangs up" thereby releasing the
network connection.
5.2 Unless otherwise specified in this Tariff, the minimum call duration for
billing purposes is eighteen (18) seconds. In addition, unless otherwise
specified in this Tariff, usage is measured thereafter in six (6) second
increments and rounded to the next higher six (6) second period.
Special Promotional Offerim!
The Company may from time to time engage in Special Promotional
Offerings or Trial Service Offerings limited to certain dates, times, or
locations designed to attract new Subscribers or increase Subscriber usage
when approved by the Commission. Company will not have Special
Promotional Offerings for more than 90 days in any 12-month period.
all such cases, the rates charged will not exceed those specified in Section
4 hereof.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiUNG
J U N 2 6 2004
6"iji). IdaM
VoiceNet Telephone, LLC ue. No. I
Original Sheet 42
Interexchange Service
SECTION III - DESCRIPTION OF SERVICES (CONT
Emen!:encv Calls
Customer shall configure its PBX or other switch vehicle from which a
Customer places a call so that 911 emergency calls, where available, and
similar emergency calls will be automatically routed to the emergency
answering point for the geographical location where the call originated
without the intervention of the Company.
Soecial Services
8.2
For the purposes of this Tariff, a Special Service is deemed to be any
service requested by the Customer for which there is no prescribed rate in
this Tariff. Special Services charges will be developed on an individual
case basis and submitted to the CoII1111ission for prior approval.
Special Service charges will be based on the cost of furnishing such
services including the cost of operating and maintaining such services, the
cost of equipment, and materials used in providing such a service, the cost
of installation including engineering, labor supervision, transportation, and
the cost of any specific item associated with the particular Special Service
request.
Start of Billine
9. I The start of service date is the first day which service is actually provided
to the Customer. The end of service date is the last day or any portion
thereof that service is provided to Customer.
EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the; S8w~tarv
ACCEPTED FOF! F!UNG
ISSUED: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PAl?O II
JUN 262004
Boise. Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 43
Interexchange Service
SECTION IV - RATES
U S32e Rates
4. I. I The following are the maximum per minute usage charges which apply to
all calls. These charges are in addition to the Nonrecurring Charges and
Recurring Charges referred to herein.
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOFx FiUNG
J U N 2 6 2004
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 44
Interexchange Service
SECTION IV - RATES (Cont'
Switched Outbound U saee Rates
EZ ONE PLUS PLAN
Customers subscribing to EZ One Plus Plan incur a $3.95 montWy billing
charge should montWy usage charges fail to exceed $50.00.
Mileage Initial 18 Seconds Additional 6 seconds
ALL 04641 01547
END TO END DISCOUNT PLAN
Customers subscribing to EndtoEnd Discount Plan incur a $3.95 montWy billing
charge should montWy usage charges fail to exceed $50.00.
Mileage
ALL
Initial 18 Seconds
06498
Additional 6 seconds
02166
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
~se, M3no
VoiceNet Telephone, LLC ue. No.
Original Sheet 45
Interexchange Service
SECTION IV - RATES (Cont'd)
Switched Inbound Usaee Rates
800 EXECUTIVE PLAN
Customers subscribing to 800 Executive Plan incur a $3.95 montWy billing
charge should montWy usage charges fail to exceed $50.00. There is a recurring
fee of$5.00 per 800 number.
Mileage
ALL
Initial 18 Seconds
05355
Additional 6 seconds
01785
800 MEMBER PLAN
Customers subscribing to 800 Member Plan incur a $3.95 monthly billing
charge should monthly usage charges fail to exceed $50.00. There is a recurring
fee of$5.00 per 800 number.
Mileage Initial 18 Seconds Additional 6 seconds
ALL 05712 01904
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
Id.aho Public Utilities Commission
Office of the SecretaiY
ACCEPTED FOR FlUNG
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 46
Interexchange Service
Section IV - Rates (CONT
4.4 Dedicated T -1 Access Outbound
800 PARTNER DEDICATED SERVICE PLAN
Customers subscribing to 800 Partner Dedicated Service Plan incur a recurring
fee of$50.00 per month. There is a recurring fee of$5.00 per 800 number.
Milea e
ALL
Initial 18 Seconds
02499
Additional 6 seconds
00833
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004 Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR flUNG
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 47
Interexchange Service
SECTION IV - RATES (Cont'
Dedicated T-l Access Inbound
ON--NET 800 CORPORATE SERVICE PLAN
Customers subscribing to On--Net 800 Corporate Service Plan incur a recurring
fee of$50.00 per month. There is a recurring fee of$5.00 per 800 number.
Initial 18 Seconds
02856
Additional 6 seconds
00952
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FlUNG
JUN 262004
Boise, Idaho
VoiceNet Telephone, LLC UC. No. I
Original Sheet 48
Interexchange Service
SECTION IV - RATES (Cont'
Packa2e Savin2s Plans
Below Customers are purchasing bulk minute minimum programs under
an outbound switched access service. This allows deeper discount
structures and reduced surcharge options by plan.
BASIC BUNDLED MINUTES PLAN
Customers subscribing to the Basic Bundled Minutes Plan incur a $3.
per month service charge, in addition to the $9.95 per month calling plan
fee. The Customer shall incur the per minute usage charge set forth below
for all minutes purchased in excess of 84 minutes per month. LEC billing
offered.
Monthly Service Monthly Calling Total Packaged Per Minute Usage Charge
Charge Plan Fee Minutes After 84 Minutes
$3.$9.119
MORE MINUTES" GREAT PLAN
Customers subscribing to "More Minutes" Great Plan incur a $3.95 per
month service charge, in addition to the $12.95 per month calling plan fee.
The Customer shall incur the per minute usage charge set forth below for
all minutes purchased in excess of 109 minutes per month. LEC billing
offered.
Monthly Service Monthly Calling Total Packaged Per Minute Usage Charge
Charge Plan Fee Minutes After 109 Minutes
$3.$12.109 119
ISSUED: May 15, 2004 EFFECTIVE: May 15, 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
JUN 26 2004
Boise, Idaho
VoiceNet Telephone, LLC ue. No.
Original Sheet 49
Interexchange Service
SECTION IV - RATES (Cont'd)
MORE MINUTES" BEST PLAN
Customers subscribing to "More Minutes" Best Plan incur a $3.95 per
month service charge, in addition to the $13.95 per month calling plan fee.
The Customer shall incur the per minute usage charge set forth below for
all minutes purchased in excess of 117 minutes per month. LEC billing
offered.
MontWy Service MontWy Calling Total Packaged Per Minute Usage Charge
Charge Plan Fee Minutes After 117 Minutes
$3.$13.117 119
PREMIDM MINUTES PLAN
Customers subscribing to Premium Minutes Plan incur a $3.95 per month
service charge, in addition to the $14.95 per month calling plan fee. The
Customer shall incur the per minute usage charge set forth below for all
minutes purchased in excess of 126 minutes per month. LEC billing
offered.
MontWy Service MontWy Calling Total Packaged Per Minute Usage Charge
Charge Plan Fee Minutes After 126 Minutes
$3.$14.126 119
PREMIDM PLUS MINUTES PLAN
Customers subscribing to Premium Minutes Plan incur a $3.95 per month
service charge, in addition to the $18.95 per month calling plan fee. The
Customer shall incur the per minute usage charge set forth below for all
minutes purchased in excess of 159 minutes per month. LEC billing
offered.
MontWy Service Monthly Calling Total Packaged Per Minute Usage Charge
Charge Plan Fee Minutes After 159 Minutes
$3.$18.159 119
ISSUED: May 15 , 2004 EFFECTIVE: May 15 2004 Idaho Public Utilities Commission
Office of the Secret3ry
ACCEPTED FOR F~UNG
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Idaho
VoiceNet Telephone, LLC ue. No. I
Original Sheet 50
Interexchange Service
SECTION IV - RATES (Cont'
Recurrin2 Char2es
Customers will incur the following monthly recurring charges when using
switched and dedicated access.
Switched Access Dedicated Access
Per 800/888 Number $5.$5.
Monthly Recurring Fee $3.$50.
Nonrecurrin2 Char2es
Customers will incur the following nonrecumng charges when USIng
switched and dedicated access.
Switched Dedicated Access
Access
Accounting Codes (non-verified)$5.$5.
Authorization CodeslBTN (verified)$100.$100.
Authorization code change/add/delete $10.$10.
Set Up and Installation Charge N/C $400.
Pay Phone Use Service Char2e
1 A Pay Phone Use Service Charge applies to each completed interLA T A and
intraLATA non-sent paid message made over a pay phone owned by a
utility or Customer Owned Pay Telephone (COPT) Service. This includes
calling card service, collect calls, calls billed to a third number, completed
calls to Directory Assistance, and Prepaid Card Service calls. This charge
is collected on behalf of the pay phone owner. All Customers will pay the
Company a per call service charge of $0.35.
ISSUED: May 15 , 2004 EFFECTIVE: May 15, 2004
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiUNG
"UN 26 2004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
:: ., ;.;::.
VoiceNet Telephone, LLC ue. No.
Original Sheet 51
Interexchange Service
SECTION IV - RATES (Cont'd)
Returned Check Char2e
10.1 $15.00 per check or the face amount of the check, whichever is the lesser.
Late Payment Char2e
11.1 Customers will be charged 1.5% of any amounts owed to the Company
beyond the due date for such payment.
Service Restoral Fee
12.1 $15.00 per service restoral.
ISSUED: May 15 , 2004 EFFECTIVE: May 15, 2004 aho P~blic Utilities Commission
Office of the Secretary
EPTED FOR FlUNG
JUN 262004
ISSUED BY: Cathy Burger-Gray
VoiceNet Telephone, LLC
506 South 20th Street
Camp Hill, PA 17011
Boise, Id~ho