Verizon Avenue Corp.pdf

Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page
VERIZON AVENUE CORP.
SCHEDULE OF
GENERAL REGULATIONS FOR EXCHANGE SERVICES
APPLYING TO THE COMPETITIVE
LOCAL EXCHANGE TELECOMMUNICATIONS SERVICES
OF THIS COMPANY
WITHIN THE STATE OF IDAHO
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPT O FOR F\LING
JUL 1 - 2004
Boise, Idaho
-----. _.' ....'" ..--..
" 0--
...---- ...
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 2
CHECK PAGE
All of the pages of this Tariff are effective as of the date shown at the bottom of the page. Original and
revised pages as named below comprise all changes from the original Tariff.
PAGE REVISION
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Idaho Public Utilities Commission
Office of the Secretary
ACCE r:r~-~::r
~::
' Q ILIN11.... t . h. .. u
J U L 1 - 2004
Boise, ld3ho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 3
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Idaho pubnc UWities Commission
Office of the Seul;tary
ACCt:cP"'("r'
'~
w.'n' CI
! ~
l Iv ,,-Jf'\ r'IL .
JUL 1 - 2004
Boise, Idaho
_.,-,",.,. _.' ..'........-......--........,..--
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 4
CHECK PAGE (continued)
PAGE REVISION
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Idaho ~~biic Utilities Commissiontht'r.a ".( 1: . , II A; '.If :ne ecretaryACCEPTED FOR FILING
JUL 1 - 2004
Boise, ld3ho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 5
PAGE
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REVISION
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Idaho Public Uti!ities Commission
Office of the Secretary
ACCEPT D FOR F1L\NG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 6
TABLE OF CONTENTS
Page No.
Title Page.......................................................................................................................................................
Check Page................................................................................................................................................
Table of Contents ..........................................................................................................................................
Symbols .................................. .................... ...........
... ........................................... ........ ..................................
Tariff Format ................................................................................................................................................
Section 1 - Definitions and Abbreviations....................................................................................................
Section 2 - Rules and Regulations............................................................................................................ ..
2.4
Application of the Tariff.....................................................................................................................
Limitations On Service .................................................................................................................... 17
Limitation Of Liability ....................................................................................................................... 22
Use of Service .............................................................
.................................................................
. 29
Obligations of the Customer ............................................................................................................ 30
Obtaining Service ............................................................................................................................ 32
Advance and Assurance of Payments ..........................:................................................................. 39
Rendering Bill ...................................................................................................................................
Dispute Procedures ......................................................................................................................... 42
Customer Service ..........................................................
...............................................................
. 43
Credits ............................................................................................................................................. 44
Rates and Charges Computation .................................................................................................... 45
Taxes and Surcharges .....................................................................................................................
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH F\LING
JUL 1 - 2004
Boise, Idaho
. ..
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive , Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 7
TABLE OF CONTENTS
Page No.
Section 3 - Description of Local Exchange Services...................................................................... ............4 7
3.4
Exchange Services.......................................................................................................................... .
Service Charges .............................................................................................................................. 53
Restriction Services......................................................................................................................... 60
Custom Calling Features ................................................................................................................. 62
Enhanced Services.......................................................................................................................... 77
Directory Services ........................................................................................................................... 80
Operator Services............................................................................................................................
Miscellaneous Charges................................................................................................................... .
Section 4 - Rates and Charges...................................................................................................................
4.4
Exchange Services.......................................................................................................................... .
Service Charges ...............................................................................................................................
Restriction Services.................................................................................................................... ..... .
Custom Calling Features................................................................................................................. .
Enhanced Services ....................................................................................................................... 101
Directory Services ..........................................................................................................................1 02
Operator Services ..........................................................................................................................104
Miscellaneous Charges .............................................................. ................
..................... ...............
1 05
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004"
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 8
TABLE OF CONTENTS
Page No.
Section 5 - Promotional Offerings.............................................................................................................100
General
................................................................................................. ........................................
1 00
Market Trial Service Programs.......................................................................................................101
Section 6 - Individual Case Basis ..............................................................................................................102
General .........................................................................................................................................102
Id.aho Public Utilities Commission
Office of the S2cretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise. Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004"'---
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 9
SYMBOLS
The following are the only symbols used for the purposes indicated below:
Changed listing, rule, or condition, which may affect rates or charges
Discontinued material, including a listing, rate, rule or condition
Increase
Material has been relocated to another part of price list schedules with no change
in text, rate, rule or condition
New material including listing, rate, rule or condition
Reduction
Reissued matter
Change in wording of text, but not a change in rate, rule or condition
Id,aho P~blic Utilities Commission
OffIce of the SecretaryACCEPTED FOR FILING
1 U L 1 - 2004
Baise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 10
TARIFF FORMAT
A. Page Numbering - Page numbers appear in the upper right corner of the page. Pages are
numbered sequentially. However, new pages are occasionally added to the Tariff. When a new
page is added between pages already in effect, a decimal is added. For example, a new page
added between pages 14 and 15 would be 14.
B. Page Revision Numbers - Revision numbers also appear in the upper right corner of each page.
These numbers are used to determine the most current page version on file with the Commission. For
example, the 4th revised page 14 cancels the 3rd revised page 14.
C. Paragraph Numbering Sequence - There are six levels of paragraph coding. Each level of
coding is subservient to its next higher level:
1 (A)
1 (A).
1 (A).
1 (A).
D. Check Pages - When a Tariff filing is made with the Commission, an updated check page
accompanies the Tariff filing. The check page lists the pages contained in the Tariff with a cross-
reference to the current revision number. When new pages are added , the check page is changed to
reflect the revision.
Id.aho Public Utilities Commission
Offit:e of the Secretary
ACCEPTED FOR F\L\NG
JUL 1 - 2004
Boise, Idaho
, .... , ..-. ,- ,_..,....- ..-,..
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page
SECTION 1 - DEFINITIONS AND ABBREVIATIONS
SECTION 1 - DEFINITIONS AND ABBREVIATIONS
Account Code: An Account code is a numerical code, one or more of which may be assigned to a
Customer, to enable the Company to identify the origin of service user so it may rate and bill the call. All
Account codes shall be the sole property of the company and no Customer shall have any property or
other right or interest in the use of any particular Account code.
Applicant: Applicant is any entity or individual who applies for service under this Tariff.
Blocking: Blocking is a temporary condition that may be initiated by the Company so that the Customer
cannot complete a telephone call.
Business Customer: A Business Customer is a Customer whose use of Service is for a business
professional, institutional , or occupational purpose.
Class of Service: The type of calling associated with exchange service, such as measured or message
rate or business or residential service.
CLEC: CLEC stands for Competitive Local Exchange Carrier and is any carrier or reseller offering local
exchange telecommunications services other than the LEC.
Company: Company refers to Verizon Avenue Corp. d/b/a Verizon Avenue.
Commission: Commission refers to the Washington Utilities and Transportation Commission.
Credit Card: Credit Card refers to Visa(8), MasterCard(8), or other Credit Card companies as appropriate.
Custom Calling Features: Custom Calling Services are optional features available for use in conjunction
with a Customer s local exchange service.
Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
-' ..--...-......, .,,..--
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 12
SECTION 1 - DEFINITIONS AND ABBREVIATIONS
Customer: The Customer is a person or legal entity which subscribes to the Company s services and
thereby assumes responsibility for the payment of charges and compliance with the Company s Tariff
regulations.
DUC: DUC stands for Designated Underlying Carrier.
Directory Services: Directory Services are provided to help customers determine telephone numbers
and to be reached by other customers.
End User: End User is the person or legal entity that uses the service provided by the Company.
Enhanced Services: Enhanced Services are optional services and features available for use
conjunction with a Customer s local exchange service.
Equal Access: Equal Access is the ability to access all long distance carriers by dialing 1 and not a
string of long dialing codes. Equal Access provides the Company the ability to serve Customers on a
presubscribed basis rather than through the use of dial access codes.
Exchange: A geographical area established for the administration of communication services and
consists of one or more central offices together with associated facilities used in providing exchange
services.
Exchange Area: An exchange area is the entire area within which are located the stations that a
customer may call at the rates and charges specified in the Local Exchange Services.
Exchange Services: Exchange services are lines and services that give Customers access to the
telecommunications network.
Facilities: Facilities means any central office equipment, supplemental equipment, apparatus, wiring,
cables, and other materials and mechanisms necessary to or furnished in connection with telephone
service.
: F.C. stands for Federal Communications Commission.
Feature Group D: Feature Group D is a class of service associated with Equal Access arrangements.
Idi!ho ~~blic Utilities Commission
O,flce of the Secretary
ACCEPTED FOR FiLING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 13
SECTION 1 - DEFINITIONS AND ABBREVIATIONS
Individual Case Basis: A service arrangement in which the regulations, rates and charges are
developed based on the specific circumstances of the Customer s situation.
InterLATA: An InterLATA call is any call that originates in one LATA and terminates in a different LATA.
IntraLATA: An IntraLATA call is any call that originates and terminates within the same LATA.
IXC: IXC stands for Interexchange Carrier.
LATA: LATA stands for Local Access Transport Area that is a geographic boundary established by the Modification of Final
Judgement.
LEC: LEC stands for Local Exchange Carrier, which shall mean awest Communications; and other carriers certificated by the
Idaho Public Utilities Commission.
Modification of Final Judgment: Modification of Final Judgment refers to the judicial opinion set forth at United States vs.
American Telephone & Telegraph Company, 552 F. Supp. 131 (D.C. 1982). See United States v. Western Electric Co., 552 F.
Supp. 131 (D. D.C. 1982), affd sub nom. Maryland v. United States, 460 U.S. 1001 (1983).
Non-Recurring Charges: The one time charges for services or order processing including, but not limited to installation, special
fees at time of ordering service.
Operator Services: Operator services are operator provided services that help Customers to complete calls.
Id'aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FILING
JUL 1 - 2004
Boise, Idaho
, - - ".' -
--- i
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 14
SECTION 1 - DEFINITIONS AND ABBREVIATIONS
Person-to-Person: A Person-to-Person call is any call whereby the person originating a call specifies a particular person to be
reached , or a particular station, room number, department, or office to be reached through a PBX attendant. Person-to-Person
calls are provided by an operator.
PIC: PIC stands for Primary Interexchange Carrier and is identified by a code number which is assigned by the LEC to the
telephone numbers of all the Customers presubscribed to that carrier to ensure the calls are routed over the correct network.
When a subscriber switches long distance carriers, it often is referred to as a PIC change.
POP: POP is an acronym for Point-of-Presence and is the central office of where the LEC hands off the traffic of the Company
Customers or where the Customer s access facility interconnects with the long distance network.
Promotions: Promotions are offerings of service that may include waivers or reductions in rates that may be limited in term
dates, times and locations.
Presubscription: Presubscription is an arrangement whereby a Customer may select and designate an exchange carrier that it
wishes to use for toll calling.
Residential Customer: A Residential Customer is a Customer who subscribes to a Service for a non-business, non-trade, or
non-professional purpose.
Restriction Services: Restriction services allow Customers to customize the outbound calling capabilities of their lines.
Service Charges: Service charges are charges for services performed by the Company with respect to establishment and
altering of Customer s lines and associated services and features.
Id.aho Public Utilities Commission
Office of the Secretary
ACCEP
""j"'
) 1('"'11 INGr \d \"~.. 11-
- "
JUL 1 - 2004
Boise, Idaho
-'.--. - ...", , ..... '", ....,
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 15
SECTION 1 - DEFINITIONS AND ABBREVIATIONS
Special Charges: Special charges are administrative fees associated with payment.
State: State refers to the State of Idaho.
Station.to.Station: For the purposes of this Tariff, Station-to-Station is any operator handled call that is not a Person-to-Person
call.
Terminate: Terminate means to permanently disconnect service.
Underlying Carrier: Underlying Carrier refers to any carrier that provides local exchange services resold by the Company
pursuant to this Tariff.
V&H: V&H stands for Vertical and Horizontal.
IDAHO PUC: Refers to the Idaho Public Utilities Commission.
Id~ho P~b!ic Utilities Commission
2~;c~ of the SecretaryACCt:Pl ED FOH FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004 _
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 16
SECTION 2 - RULES AND REGULATIONS
Application of the Tariff
This Tariff contains the description, regulations, and rates applicable to all local and intrastate
telecommunications services offered by Verizon Avenue Corp. with principal offices at Two
Conway Park, 150 Field Drive, Suite 300, Lake Forest, Illinois 60045 and 12901 Worldgate
Drive, Herndon, Virginia 20170. Service is furnished for communications originating and
terminating at points within the State of Idaho under terms of this Tariff. The Company operates
as both a reseller and a facilities-based provider. Where the Company operates as a reseller it
resells the services of LECs and DUCs. The coverage area is the entire State. The Company
Tariffs are on file at the Idaho Public Utilities Commission and may be viewed at the Company
offices.
Id,aho Public Utilities Commission.c:
." ~,
; I ve OT Tne 0ccreIary
ACCEPTED FOR FiliNG
J U L 1 - 2004
Boise, Idaho
....,-
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 17
SECTION 2 - RULES AND REGULATIONS
Limitations on Service
Availability of Facilities
Service is offered subject to the availability of facilities, equipment, or systems, including
those to be provided by the DUC(s), Company, CLEC(s) or LEC, the Company s ability to
fulfill the order, and the provisions of this Tariff. The Company reserves the right, without
incurring liability, to limit service to or from any location where the necessary facilities
equipment, systems, and/or switch software are available or where the Company is
unable to fulfill the order. When the Company is unable to supply telephone service as
requested by an applicant it shall make available information pertaining to the
application and reasons for denial.
Limited Communication
Shortage of facilities provided by the Company, a LEC or a DUC caused by emergency
conditions may result in limitation on the length of communication. Company recognizes
that underlying carriers may impose such limitation on service and reserves such right on
their behalf.
Third Number Calls
A third number call is any call charged to a number other than that of the called or calling
party. The Company reserves the right to refuse to process a third number call when the
Company cannot confirm acceptance of charges at the third number or based on
characteristics of the originating location.
Idaho ~~blic Utilities Commission
;i';:l '" f\" J.v, J\.. lit: ,)"": ::;l8ryACCEPTED FOH FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 18
SECTION 2 - RULES AND REGULATIONS
Limitations on Service (continued)
2.4 Discontinuance of Service with Notice
The Company reserves the right to discontinue service without liability, or to limit the use
of service when necessitated by conditions beyond the Company s control , when the
Customer or End User is using service in violation of the law or in violation of the
provisions of this Tariff.
The Company may discontinue or suspend service, with notice, under the following
conditions:
(A)
(8)
(C)
(D)
(E)
(F)
Abandonment of the service.
Failure of the customer to provide the Company with reasonable access to its
equipment and property.
Failure of the Customer to meet the Company s credit requirements or make
suitable deposit as required by this Tariff.
Non-payment of any sum due for exchange, long distance or other services.
Use of service in such a way as to impair or interfere with the service of other
customers.
Abuse or fraudulent use of equipment or service including but not limited to (i)
the use of equipment or service to transmit a message or to locate a person or
otherwise to give or obtain information without payment of the charge applicable
for the service; or (ii) the obtaining, or attempting to obtain, or assisting another
to obtain or to attempt to obtain, long distance message telephone service, by
rearranging, tampering with, or making connection with any facilities of the
Company, or by any trick, scheme, false representation , or false credit device, or
by or through any other fraudulent means or device whatsoever, with intent to
avoid the payment, in whole or in part, of the regular charge for such service.
(G)Customer violation or non-compliance with any order, rule or regulation of the
Commission or any provision of the Company s Tariff or contract for service
between the Company and the customer.
Issued: June 21 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 2004
fdsho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FiliNG
J U L 1 - 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 19
SECTION 2 - RULES AND REGULATIONS
Limitations on Service (continued)
Discontinuance of Service Without Notice
Service is furnished subject to the condition that there will be no abuse or fraudulent use
of the service. Company may deny service without notice for the following reasons:
(A)Conditions on the Customer s premises determined to be hazardous.
(8)Use of service in such a manner as to interfere unreasonably with the use of
service by one or more other Customers.
(C)Tampering with any facilities or equipment of the Company or the LEC or
evidence of fraud.
(D)Unauthorized use of service by any method which causes hazardous signals
over the network of the Company, CLEC(s), LEC or DUC(s).
(E)Illegal use of service or equipment including, but not limited to:
use of the service with intent to frighten , abuse, torment or harass
another;
use of foul or profane language;
impersonation of another person with fraudulent intent in application for
or use of service;
use of illegal equipment, services, or devices to place calls.
Idaho Public Utiiities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 20
SECTION 2 - RULES AND REGULATIONS
Limitations on Service (continued)
Discontinuance Procedures
(A)No basic residential service shall be discontinued for local service
charges until all the requirements are met.
(8)No residential service can be discontinued for local service charges
unless the Company has given the affected customer a written notice of
the proposed discontinuance at least fifteen (15) days and a second
written notice at least five (5) days before the proposed date
disconnection. The notice must include:
The name of the person whose service is to be terminated and
the telephone number where service is being rendered;
The rule or regulation violated and explanation thereof or the
amount of the bill which the customer failed to pay;
The date on or after which service may be terminated.
The final payment date of the amount due;
A telephone number which the customer may call for information
about the proposed discontinuance and any deferred billing
procedure which the Company may offer (if applicable); and
The procedure for medical emergency waivers.
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FILING
l U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 21
SECTION 2 - RULES AND REGULATIONS
Limitations on Service (continued)
Recording of Conversations
Recording of telephone conversations of service provided by the Company under this
Tariff is prohibited except as authorized by applicable federal, state, and local laws.
Failure to Provide Notice or Insist Upon Compliance
The Company s failure to give notice of default, to enforce or insist upon compliance with
any of the terms or conditions herein , or the Company s grant of a waiver of any term or
conditions herein , or the Company s grant to the Customer of an extension of time for
performance, will not constitute the permanent waiver of any such term or condition
herein. Each of the provisions will remain, at all times, in full force and in effect until
modified in writing, signed by the Company and Customer.
Id~hQ Public Utilities Commission
(",'
dii:ce OJ :; e ecrela,
- '"\""-"
:'~ ;-0 LING
-~~ ~~"
II""'!
~ _,,",' .
JUL 1 - 2004
iroi~t, Idaho
, ..'" ,.,.?
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 22
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability
The included tariff language does not constitute a determination by the Commission that a
limitation of liability imposed by the Company should be upheld in a court of law. Acceptance for
filing by the Commission recognizes that it is a court's responsibility to adjudicate negligence and
consequential damage claims. It is also the court's responsibility to determine the validity of the
exculpatory clause.
The Company s liability is limited as expressly assumed in the Sections 2.1 through 2.
below.
Fit for Purpose
With respect to service provided hereunder, the Company hereby expressly disclaims,
without limitation, all warranties not stated in this Tariff, whether express, implied or
statutory, and in particular disclaims all implied warranties of merchantability and of
fitness for a particular purpose.
Contractors and Agents
No contractors, agents or employees of connecting, concurring or other participating
carriers or companies will be deemed to be contractors, agents or employees of the
Company without the Company s written authorization.
Company s Officers
Under no circumstances whatsoever will the Company s officers, agents, or employees
be liable for any damages, including but not limited to direct, indirect, actual
consequential , special or punitive damages or lost profits.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
.. - -
.. I
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 23
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
3.4 Lim itations
The Company will not be liable for, and shall be fully indemnified and held harmless by
the Customer against:
(A)Any claim , loss, expense or damage for any interruption, delay, error, omission
or defect in service, facility or transmission provided under this Tariff, if caused
by the CLEC(s), LEC or DUC(s) or any other third party providing a portion of the
service, or by an act of God , fire, war, civil disturbance, act of government, or
due to any other causes beyond the Company s control, and no event absent a
determination of willful misconduct through a judicial or administrative
proceeding.
(8)Any claim , loss, expense , or damage for defamation, libel , slander, invasion
infringement of copyright or patent, unauthorized use of any trademark, trade
name or service mark, proprietary or creative right, or any other injury to any
person, property or entity arising out of the material, data or information
transmitted.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiliNG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 24
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
3.4 Limitations (continued)
(C)The use or abuse of any service described herein by any party including, but not
limited to, the Customer s employees or members of the public. Use or abuse
includes, but is not limited to, any calls placed by means of PBX-reorigination or
any other legal or illegal equipment, service, or device. In the case of inbound
service, this also applies to third parties who dial the Customer s inbound toll free
numbers (e.g. 800/888/877) by mistake.
(D)Any action , such as Blocking or refusal to accept certain calls, that Company
deems necessary in order to prevent unauthorized, fraudulent, or unlawful use of
its service. Compensation for any injury the Customer may suffer due to the fault
of parties other than the Company must be sought from such other parties.
(E)Any claim where the Customer indemnifies the Company pursuant to Section 2.
of this Tariff.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 25
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
Liability for Damages
The Company will use its best efforts to provide competent services consistent with
industry standards. The Company will have no liability to the Customer for any loss of
revenue or any other direct, special, incidental, consequential, or other damages the
Customer may sustain resulting from the failure or inability of the Company to provide
service to its Customers; negligent or defective services to Customers; equipment
computer, network, or electrical malfunctions of any kind, breakdowns , or outages; or any
other cause, whether or not within the control of the Company.
The liability of the Company for damages arising out of mistakes, omissions
interruptions, delays, errors or defects occurring in the course of providing Service
hereunder, where such damages were not caused by the Company s willful misconduct
will in no event exceed an amount equivalent to the initial contract period charge to the
Customer for services according to this Tariff during which such mistake, omission
interruption, delay, error or defect occurred.
Idaho Public Utilities Commission
('F (",- ."f i+,,- c.:"
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JUL 1 - 2004
Boise, Idaho
.. ..,.. ---
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 26
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
Liability for Message Content
The Company does not undertake to transmit messages but furnishes the use of its
services to its Customers for telecommunications. The Company is not liable for the
content of Customer messages.
Directory Errors and Omissions
In the event of an error in the number published in the directory, the extent of the
Company s liability shall be limited to the amount of actual impairment to the customer
service and in no event shall exceed one-half the amount of the fixed monthly charges
applicable to the local exchange service affected during the period covered by the
directory in which the error or omission occurs.
In cases of charged Directory Listings the liability of the Company shall be limited to an
amount not exceeding the amount of charges for the charged listing in listings involved
during the period covered by the directory in which the error or omission occurs.
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOF~ FiliNG
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 27
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
With Respect to Emergency Number 911 Service
The Company will take appropriate measures at all times to provision Emergency
Number 911 Service. The Company relies on the LEC and its interfaces with Emergency
Organizations to provide Emergency 911 service. As such, the Company assumes no
liability of any kind for any claims, damages or suits for any personal injury, death , loss
or damage caused by mistakes, omissions, interruptions, delays, errors or defects in the
provision of service for portions of this service provided by the LEC , DUC, CLEC(s) or
other third parties (including Emergency organizations) on behalf of the Company.
Neither is the Company responsible for any infringement or invasion of the right of
privacy of any person or persons , caused or claimed to have been caused, directly or
indirectly, by the installation , operation, failure to operate, maintenance, removal
presence, condition, occasion or use of enhanced 911 service features and the
equipment associated therewith, or by any services furnished by the Company including,
but not limited to, the identification of the telephone number, address or name associated
with the telephone used by the party or parties accessing enhanced 911 service, and
which arise out of the negligence or other wrongful act of the Company, the Customer, its
Users, agencies or municipalities, or the employees or agents of anyone of them.
Id,aho Public Utilities Commission
Office 0'( the Secretary
ACCEPTED FOR FilING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004.,,--.. .
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 28
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
With Respect to Non-Published and Non-Listed Telephone Numbers
In conjunction with a non-published and non-listed telephone number, as described in
Section 4 the Company will not be liable for failure or refusal to complete any call to such
telephone when the call is not placed by number. The Company will try to prevent the
disclosure of the number of such telephone, but will not be liable should such number be
divulged through other sources including Caller ID display units and the Return Call
custom calling feature.
When a Customer with a nonpublished telephone number, as defined herein, places a
call to the Emergency 911 Service, the Company will release the name and address of
the calling party, where such information can be determined , to the appropriate local
governmental authority responsible for the Emergency 911 Service upon request of such
governmental authority. By subscribing to service under this tariff, Customer
acknowledges and agrees with the release of information as described above.
10 With Respect to Busy Line Verification and Interruption
In conjunction with the Busy Line Verification and Interrupt Service as described in
Section 4, the Company shall not be liable for any claim that may arise from either party
to the interrupted call or any person.
11 Defacement of Premises
The Company or its agents or employees is not liable for any defacement of, or damage
, the customer s premises resulting from the furnishing of service or the attachment of
equipment and facilities furnished by the Company or the LEC on such premises or by
the installation or removal thereof, when the defacement or damage is not the result of
negligence of the Company.
Id~ho Public Utilities Commission
Office of the Secret8fv
ACCEPTED FOF~ FILING
JUL 1 - 2004
. .
Boise, Idaho
Issued: June 21 2004 EffeCtive: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 29
SECTION 2 - RULES AND REGULATIONS
2.4 Use of Service
2.4.Service Availability
The Company s services are available for use twenty-four hours per day, seven days per
week.
2.4.Allowable Uses
The service offered herein may be used for any lawful purpose, including residential
business, governmental, or other use. The use of service shall be restricted to the
Customer, the Customer s employees and representatives in the case of business
service, or the Customer, the Customer s family and persons residing in the Customer
household in the case of residential service except as otherwise specified in this Tariff.
The Company will have no liability to any person or entity other than the Customer and
only as set forth herein. The Customer will not use nor permit others to use the service
in a manner that could interfere with service provided to others or that could harm the
facilities of the Company, CLEC(s), DUC(s), LEC or others as given in Sections 2.2.4
and 2.5 and will be liable for reimbursing the Company or LEC, CLEC or DUC for
damages to any facilities or equipment caused by such negligence or willful acts.
Service furnished under this Tariff is intended only for communications in which the
Customer has a direct interest and shall not be used for any purpose for which a
payment or other compensation shall be received by the Customer for such use or in the
collection, transmission or delivery of any communication for others, except as otherwise
stated in this Tariff.
Id'aho
t~blic Utilities Commission
vfflce of the Secrei-afYACCEPTED FOR FILiNG
JUll - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 30
SECTION 2 - RULES AND REGULATIONS
Obligations of the Customer
Indemnification of Company by Customer
The Customer will indemnify, defend, and hold the Company harmless from and against
all claims and liabilities against the Company:
(A)
(B)
where the Company has stated a limitation of liability in Section 2.3 of this Tariff.
resulting from Customer (or its employee s agent's or independent contractor
actions hereunder, including, but not limited to breach of any provision in this Tariff
misrepresentation of Company services or rates, unauthorized or illegal acts, or
violations of right to privacy by the Customer its employees, agents, or
independent contractor.
(C)for any personal injury to, or death of, any person or persons, and for any loss
damage or destruction of any property, whether owned by the Customer or others,
caused or claimed to have been caused directly or indirectly by the provision of
service, whatever shall be the cause and whether negligent or otherwise.
for any and all liability not expressly assumed by the Company in Section 2.3 of
this Tariff and arising in connection with the provision of service to the Customer
and will protect and defend the Company from any suits or claims alleging such
liability, and will pay all expenses and satisfy all judgments which may be incurred
by or rendered against the Company in connection therewith.
(D)
(E)for any and all claims, demands, suits, actions, losses, damages, assessments or
payments which may be asserted or demanded by third parties directly or indirectly
authorized by Customer to use the service.
Id-aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FILING
JUL 1 - 2004
Boise, Idaho
", - --
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 31
SECTION 2 - RULES AND REGULATIONS
Obligations of the Customer (continued)
Payment Obligations
The intent of the Company is to observe all regulations concerning customers payment
obligations. The Customer is responsible for payment for all applicable charges pursuant
to this Tariff originated at the Customer s number(s), accepted at the Customer s number
or incurred at the specific request of the Customer. The Customer is responsible for
paying for all services the Company provides to or from the Customer s number(s),
regardless of whether the Customer s facilities were used fraudulently.
The termination or disconnection of service(s) by the Company does not relieve the
Customer of any obligations to pay the Company for charges due and owing for
service(s) furnished up to the time of termination or disconnection. The remedies set
forth herein will not be exclusive and the Company will at all times be entitled to all rights
available to it under either law or equity.
The Customer will be responsible for the payment of all charges for services provided
under this Tariff and for the payment of all excise, sales, use, gross receipts or other
taxes that may be levied by a state or local governing body or bodies applicable to the
service(s) furnished under this Tariff unless specified otherwise herein. Also see Section
13 of this Tariff for the Customer s obligations concerning taxes.
'd~ho ~;~~lic U!iiiti~s Commission
2"I....e of the SecretarvACCePTED FOR F(LfNG
JUll - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 32
SECTION 2 - RULES AND REGULATIONS
Obtaining Service
Application for Service
To obtain service, the Company shall require the Customer to provide the Company with
a signed letter of agency or third party verified verbal authorization of agency. Upon the
Company s acceptance of this proof, all applicable provisions in the Company s Tariff, as
amended from time-to-time which are lawfully on file, become the agreement for service
between the Company and the Customer. Acceptance or use of service offered by the
Company shall be deemed an application for such service and an agreement by the
Customer to subscribe to, use, and pay for such service in accordance with the
applicable Tariffs of the Company.
Company reserves the right to refuse service to applicants per Sections 2.2.4 and 2.
of this Tariff including those who are known to have been previously terminated by
Company or by LEC or other CLECs or cannot establish credit satisfactory to the
Company as given in Section 2.2 of this tariff.
Idaho Public Utilities Commission
Office of the Secretarv
ACCEPTED FOR FiliNG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 33
SECTION 2 - RULES AND REGULATIONS
Obtaining Service (continued)
Establishment of Credit
(A)Applicant
It is the intent of the Company to observe all regulations concerning establishment
of credit and deposits. The Company reserves the right to require all Applicants to
establish credit worthiness to the reasonable satisfaction of the Company. Upon
receipt of the signed letter of agency or verbal third party verified authorization the
Company, the Applicant will be deemed to have authorized the Company to obtain
such routine credit information and verification as the Company requires.
(B)Customer
Under certain conditions an existing Customer may be required to establish
additional credit. The Company reserves the right to examine the credit record and
check the references of any Customer under these circumstances.
Id,aho Public Utilities Commission
Vi r. ' a " t d.(,;~ I me. ;)ecretaiV
ACCEPTED FOR FiLING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 34
SECTION 2 - RULES AND REGULATIONS
Obtaining Service (continued)
Reserved for Future Use
Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOf~ FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004'
.. ,
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 35
SECTION 2 - RULES AND REGULATIONS
Obtaining Service (continued)
Reserved for Future Use
Idaho Public Utilities Commission
Q 1\'( +h C:Of,"foh-
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,:.., U, ul '
.'(",,
:'::to.IJ
ACCEPTED FOR FI LI NG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004" ..
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 36
SECTION 2 - RULES AND REGULATIONS
Obtaining Service (continued)
6.4 Initial Contract Periods and Termination of Service
(A)Initial Contract Periods
Except as provided herein, the Initial Contract Period is one month. Service is
provided and billed on the basis of a minimum period of at least one month, and
shall continue to be provided until cancelled by the Customer, with written
notification to the Company within a reasonable period in advance of the date of
cancellation. Unless otherwise specified herein, for purposes of computing this
tariff, every month is considered to have thirty (30) days. Initial Contract Periods
begin on and include the day following the establishment of service.
(B)Cancellation of Service
When an application or request for service, including additions and changes is
cancelled or changed in whole or in part before service is established , the
customer may be required to reimburse the Company for all costs incurred in
connection with that part of the application or request which is cancelled or
changed , except as otherwise stated in this Tariff. The charge to the Customer
shall not exceed the charges which would have applied to normal establishment
of the original order and subsequent cancellation thereof.
Service may be cancelled prior to expiration of the Initial Contract Period with
written notification from the Customer to the Company within a reasonable period
in advance of the date of cancellation. Upon such cancellation, the Customer will
be responsible for the payment of all charges due for the service period.
Service may be cancelled subsequent to the expiration of the Initial Contact
Period with written notification from the Customer to the Company within a
reasonable period in advance of the date of cancellation. Upon such cancellation
the Customer will be responsible for the payment of all charges up to and
including the date of cancellation.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Id.aho publrcffrn~H~~:c~~~s~ib~004
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ACCEPTED FOF~ FILING
Issued: June 21 , 2004
J U L 1 - 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 37
SECTION 2 - RULES AND REGULATIONS
Obtaining Service (continued)
Provision and Ownership of Equipment and Facilities
Company may use equipment and facilities for provision of services that are furnished in
whole or in part by the Company, a LEC, A CLEC or a DUC. Such equipment and
facilities located on the premise of a Customer remain the property of those providers
whose employees or agents acting on behalf of the Company may enter said premises at
any reasonable hour to install, repair and inspect equipment and facilities up to and
including the Network Interface. In cases where the equipment and facilities beyond the
Network Interface remain the property of the Building Owner or other entity, Agents and
employees of the Company may enter the premises at any reasonable hour to install
repair and inspect facilities and equipment beyond the Network Interface up to and
including the inside wiring and the jack(s).
Equipment and facilities utilized by the Company for the provision of services, termination
of service shall be returned to their owner in good condition, reasonable wear and tear
thereof expected. In the case of damage, loss or destruction of any aforementioned
equipment and facilities, due to the negligence or willful act of the Customer or other
Authorized Users, the Customer shall be required to pay the expense incurred by the
Company in connection with replacement of the property damaged, lost, stolen or
destroyed , or the expense incurred in restoring it to its original condition.
Idaho Public Utilities Commission
".1' hp.
(';;"~
r-"+1"'Jl.'l Lvv"'\,,VUII
ACCEPTED FOR FfL!NG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 38
SECTION 2 - RULES AND REGULATIONS
Obtaining Service (continued)
Installation , Maintenance and Repair
All installation, service and repair expense is borne by the Company except as otherwise
specified in this tariff. The Customer shall not install , disconnect, rearrange, remove or
attempt to repair any equipment or facilities furnished by the Company or permit others to
do so, except upon the written consent of the Company or as specified in this tariff.
Non-Routine Establishment of Services
At the Customer s request, establishment of services may be performed outside the
Company s normal business hours and normal work intervals. In such cases, costs may
be incurred that would not otherwise have been incurred. The Customer may be
required to pay, in addition to the other rates and charges specified in this tariff, the
amount of additional costs incurred by the Company as a result of the Customer s special
requests.
Provision and Ownership of Directories
Directories are furnished by or on behalf of the Company to Customers as an aid to the
use of services. The Company will furnish to its Customers without charge such
directories as it deems necessary for efficient use of the services.
Id-aho Pub!k Utilities Commission
Office of (1'1,8 S\::Cietm'
ACCEPTED FOI~ FiliNG
JUL 1 - 2004
Boise, Idaho
. .
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 39
SECTION 2 - RULES AND REGULATIONS
Advance and Assurance of Payments
Customers and applicants may be required to pay for service charges, installation and non-
recurring charges of one month's fixed charge in advance of installation of their service. The
amount of any advance payment is credited to the Customer s account and applied to
indebtedness for the services ordered once provisioned. Customers may also be required to
provide a guarantee of payment in the form of credit card imprint or other such guarantee of
payment for future services.
Idaho Public Utilities Commission
Office of H\~ ~r'r-re1'::Inl
ACCEPTED 'FOR FilING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 40
SECTION 2 - RULES AND REGULATIONS
Rendering Bill
General
The Company uses cycle billing. The billing period is one month. Billing will include a
statement of payment due date, the date after which interest charges will accrue and the
interest rate for late payments. The Company uses direct billing by Company or
authorized billing agent. Where billing systems allow, Credit Card billing and automatic
withdrawal from Customer s checking or savings accounts are available.
Direct Billing By Company Or Authorized Billing Agent
Bills are sent to the Customer s current billing address no later than sixty (60) days
following the close of billing. Call detail is included with the bill. Payment in full is due by
the due date disclosed on the bill. Charges are payable only in United States currency.
Payment may be made by check, money order, or cashier s check, which should be
made payable as named on the bill and are sent to the address as listed on the bill.
the bill is not paid within fifteen (15) days from the invoice date, the Company may
impose a late charge on the delinquent amount. A interest rate of 1.5% per month
applies to any past due balance. In instances where a check is returned by the bank and
not accepted as payment, the Company may impose a returned check charge of $20.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 41
SECTION 2 - RULES AND REGULATIONS
Rendering Bill (continued)
Credit Card Billing
With Credit Card billing, the charges for services provided by the Company are billed on
the Customer s designated and approved credit card bill. Charges are billed monthly in
accordance with the terms and conditions between the Customer and the Customer
designated Credit Card Company. Call detail will not be included in the Credit Card bill.
Call detail will be provided by the Company in a separate mailing.
8.4 Automatic Withdrawal From Checking or Savings Account
If the Customer utilizes automatic withdrawal, the charges for services provided by the
Company are automatically debited to the Customer s designated checking account or
savings account. Call detail will be provided by the Company in a separate mailing.
Id.aho Public Utilities Commission
~' .
'1(1 ,\,",('-I-"'
,"' ""'~'-'
:'.JACCEPTED FOri FiLING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive , Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 42
SECTION 2 - RULES AND REGULATIONS
Dispute Procedures
It is the intent of the Company to observe all regulations concerning customer disputes. Inquiries
and disputes , including billing disputes, will be handled as follows:
(A)The Customer shall pose the inquiry or dispute directly to the Company for resolution.
Written communications should be directed to the Company s Customer Service
department as per Section 2.10 of this Tariff. All undisputed portions of any outstanding
balance due are to be paid while resolution of the inquiry or dispute is pending
(B)The Company will investigate a Customer inquiry or dispute and report the findings to the
Customer.
(C)If the Company finds it's actions to be consistent with this Tariff, the Company will inform
the Customer of it's no fault finding and require full payment of any outstanding balance
due.
(D)If the Customer is not satisfied with the Company s resolution of an inquiry or dispute, the
Customer may refer the matter to the Idaho Public Utilities Commission , 472 West
Washington, Boise, ID 83702.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOr~ FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 43
SECTION 2 - RULES AND REGULATIONS
Customer Service
The Company maintains a Customer Service Department exclusively for Customers' questions,
requests for service, compliments, complaints and trouble handling. The Company s Customer
Service address and toll free number are printed on the Customer s bill. For Customers using
Credit Card billing or automatic withdrawal from the checking or savings account, the Company
Customer Service address and toll free numbers are provided with the Customer s call detail.
Customers may contact the Company s Customer Service Department in writing or by calling a
toll free number.
The Customer Service Department is located at 12901 Worldgate Drive, Herndon, Virginia
20170. The toll free number is [phone]. Excluding holidays, Customer Service
Representatives are available 8:00 AM to 8:00 PM eastern time Monday through Friday and an
answering service on Saturday and Sunday. After hours and on holidays Customers are
automatically forwarded to an answering service for messaging.
Customer Service support for repair services is available twenty four (24) hours per day, 365
days per year at [phone]. After hours , trouble management teams will be paged by the
answering service for immediate response to reports of trouble and repair needed.
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOri FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive , Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 44
SECTION 2 - RULES AND REGULATIONS
Credits
11.Allowances for Interruptions
The Company will take appropriate measures to assure minimal service interruptions. If
service is interrupted, appropriate action will be taken to the extent possible to restore
service within twenty four (24) hours following notification by the Customer.
Interruptions of more than twenty four (24) consecutive hours, which are reported to or
detected by the Company, and which are not due to the negligence or willful act of the
Customer will be credited to the Customer s account in accordance with the applicable
Rules of the Idaho PUC.
11.Credit for an Incomplete Call
An incomplete call is a call where two-way communication was not possible between the
called station and the calling station. When a Customer notifies the Company that the
Customer has been inadvertently billed for an incomplete call, the Company will issue
credit for the amount of the charge for that call.
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive , Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 45
SECTION 2 - RULES AND REGULATIONS
Rates and Charges Computation
Usage charges are based on usage used or billed as timed and recorded by the Company or the
DUC. Chargeable time for the Customer begins when the called party answers and ends when
the calling station hangs up thereby releasing the network connection. If the called station hangs
up but the calling station does not, chargeable time ends when the network connection is
released either by the automatic timing equipment in the telecommunications network or by the
operator. For all services, fractions of a billing increment are rounded up to the next higher
increment. Calls are measured in sixty (60) second increments. The usage charges for each
completed call during a billing month will be computed. If the charge includes a fraction of a cent
of $.005 or more, the fraction is rounded up to the next higher whole cent. Otherwise, the charge
is rounded down to the next lower whole cent.
12.Rate Periods - General
Different rates may be applicable to a call at a different time of the day and on certain
days of the week, as specified in the appropriate rate schedule for that call. The rate
periods shown in 2.12.2 below apply.
12.Day, Evening, and Night Rate Periods
Times Applicable
Rate Period From Days Applicable
Day 8:00:00 AM 4:59:59 PM Monday - Friday
Evening/Night 5:00:00 PM 7:59:59 AM Monday - Sunday
8:00:00 AM 4:59:59 PM Saturday, Sunday
Idaho Public Utilities CGmmiss~on
Office of the Secretarv
ACCEPTED FOli FILiNG
JUL 1 - 2004
Boise, Idaho
C...,
.. '.." .
'- i
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 46
SECTION 2 - RULES AND REGULATIONS
Taxes and Surcharges
13.State and Local Taxes and Surcharges
(A)In addition to the charges specifically pertaining to services, certain state, and
local surcharges, taxes, and fees apply to services. These taxes, surcharges
and fees are calculated based upon the point of origination of the call , the point
of termination of the call, the length of each call , and the taxing jurisdiction s rules
and regulations. These surcharges, taxes and fees include, but are not limited to
the Idaho Telephone Service Assistance Plan, the excise tax to fund
telecommunications devices for the deaf, the excise tax to fund emergency
telecommunication service, the surcharge to fund the Universal Service Fund
and the annual assessment to fund the Commission.
(B)All state and local taxes, surcharges, and fees (Le., sales tax, gross receipts tax
municipal utilities tax, etc.) are listed on the Customer s invoices, and unless
otherwise specified herein, are not included in the rates listed in this Tariff.
Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiliNG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 47
SECTION 2 - RULES AND REGULATIONS
Taxes and Surcharges (continued)
13.Reserved For Future Use
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FiLING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 48
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Exchange Services
Explanation of Terms and Regulations
(A)Unlimited Calling
Unlimited Calling is a flat rate service that provides unlimited local calling within
the Customer s local calling area. Unlimited Calling is available on business and
residential lines. Determination of a residential line is based on the character
and usage of the service. Residential rates apply where the use of the service is
of a domestic nature and where any business use is purely incidental. Business
service is classified and charged where the use is primarily or substantially of a
business, professional , institutional or occupational nature.
Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 2004 _.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 49
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Exchange Services (continued)
Explanation of Terms and Regulations (continued)
(B)Standard Line
Standard Line is residential service for which message unit charges are based
on the number of local calls placed. Determination of a residential line is based
on the character and usage of the service. Residential rates apply where the use
of the service is of a domestic nature and where any business use is purely
incidental. Business service is classified and charged where the use is primarily
or substantially of a business , professional, institutional or occupational nature.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 50
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Exchange Services (continued)
Explanation of Terms and Regulations (continued)
(C)Local Usage Charges
The Local Usage Charges are the message rate charges that apply to all local
calls, if Standard Line service is selected.
(D)Temporary Suspension Service
Temporary Suspension is service that allows a Customer exchange
telephone service to be temporarily suspended, at the customer s request
without termination of contract. The minimum period of suspension is one (1)
month; maximum period of suspension is six (6) months.
(E)Local Exchange Service
The Local Exchange Services offered within this tariff are available following the
exchange boundaries and local calling areas specified by the Idaho PUC.
Idi!ho Public Utilities Commission
Off!c(~ of the Secretary
ACCEPT D FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 51
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Exchange Services (continued)
Application of Rates
(A)Unlimited Calling
Unlimited calling is charged at a flat monthly rate with no limit on the number of
local calls that can be placed to the local service portion of a Customer
exchange area. Service is billed one month in advance.
(8)Standard Line
Message rate lines have a component that is charged at a flat monthly rate. This
portion of the service is billed one month in advance. Residential local usage
charges apply on a message unit basis to all local calls. On standard lines, one
residential message unit applies for each local message to standard lines in the
local service portion of the customer s exchange area.
Id'aho Public Utilities Commission
Office of the Secretary
ACCEPT D FOF~ FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 52
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Exchange Services (continued)
Application of Rates (continued)
(C)Local Usage Charges
For Customers subscribing to Standard Line service, the Local Usage Charge
applies on a message basis for all calls placed within exchanges in the same
local calling area.
(D)Temporary Suspension Service
The suspension rate is equal to 50 percent of the regular monthly rate for
exchange services and the rates for other services. The charge for local
messages is not affected.
Idaho Public Utilities Commission
Office or the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 53
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Service Charges
Explanation of Terms and Regulations
(A)Line Connection Charge
Line Connection Charge New Connection
The Line Connection charge is a one time charge for the establishment
of a Customer' account , order processing and connection of service
associated with a Customer request for service.
Line Connection Charge - Conversion
The Line Connection Charge - Conversion is a one time charge for order
processing and account establishment associated with a Customer
request for service to switch local exchange service provider to the
Company service. This charge also applies to relocation of a
Customer s service to a different building served by the Company.
(8)Line Restoral Charge
Line Restoral - Voluntary
This charge is associated with restoring normal service at the
Customer s request after voluntary temporary suspension.
Line Restoral- Denied Service
This is a charge associated with restoring service after it has been
suspended for denial of service from non-payment.
Id~ho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 54
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Service Charges (continued)
Explanation of Terms and Regulations (continued)
(C)Move Add Change Fee
A Moves Add Change Charge is a charge associated with moves, adds or
changes to an existing Customer account including changes to any services or
features that a Customer makes to their Local Exchange Service.
(D)Record Change Fee
A Record Change is associated with Customer initiated requests for changes in
Customer records.
Ideho PubHc Utilities Commission
Office of the Secretary
ACCEPTED FOii FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 55
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Service Charges (continued)
Explanation of Terms and Regulations (continued)
(E)Change of Service Charge
A Change of Service Charge applies to a change in class or grade of service and
a change associated with fixed call forwarding.
(F)PIC Change Charge
A PIC Change Charge is associated with the changing of presubscribed long
distance carrier for either interstate communications, intrastate-interexchange
communications or both (at the same time).
(G)Change in Billing Responsibility Charge
A Change in Billing Responsibility Charge applies to a change in billing name
responsibility subsequent to the initial installation of service. This charge will
also apply to establish toll only accounts.
(H)Telephone Number Change Charge
A Telephone Number Change Charge is associated with the changing of a
telephone number at the Customer s request.
Id,aho Pub!ic Utilities Commission
Office of the Secretaiy
ACCEF:1J"fED FOR FiliNG
J U L 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 56
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Service Charges (continued)
Explanation of Terms and Regulations (continued)
(I)Listing Service Change Fee
A listing Service Change Fee is associated with changing to Non Listed or Non
Published Service.
Idaho Public Utilities Commission
Office of the Secretary
r'~':
"'-
~ iF ~P LiNG'v L. , I L- ,~
... ,\
J U L 1 - 2004
Boise, Idaho
. '.' . , ..
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 57
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Service Charges (continued)
Application of Rates
(A)Line Connection Charge
Line Connection Charge New Connection
Line Connection Charge - New Connection is a one time non-
recurring charge that applies to the connection of an initial or additional
lines as well as relocation of existing service to a different premise.
Line Connection Charge - Conversion
Line Connection Charge - Conversion is a one time non-recurring
charge that applies to the conversion of initial and additional lines from
another local exchange provider to the Company s service.
Promotional Periods
During specific promotional periods, the offer may be made to reduce
line connection charges on a non-discriminatory basis, up to the full
amount, for customers who order an additional line.
(B)Line Restoral Charge
A Line Restoral Charge is a one-time non-recurring charge that applies to the
restoral of service to a specific line.
Idi1ho Public Utilities Commission
ffi
:\
Hi':' ""t",:'d
,,'~ , ..." \)",
1...",0.'1ACCEPTED FOH FILiNG
JUL 1 - 2004
Boise, Idaho
, .... .."...., __,
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 58
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Service Charges (continued)
Application of Rates (continued)
(C)Move Add Change Fee
A Move Add Change Fee is a service charge that applies each time a Customer
makes a change to the services and features on their line subsequent to initial
service installation.
(D)Record Change Fee
A Record Change Fee applies each time a Customer makes a change in their
listings.
(E)Change of Service Charge
A Change of Service Charge is a service charge applicable each time a
Customer requests a change in telephone number, change in class or grade of
service, or makes a change associated with fixed call forwarding.
(F)PIC Change Charge
A PIC Change Charge applies each time a Customer elects to change their
presubscribed long distance carriers.
(G)Change in Billing Responsibility Charge
A Change in Billing Responsibility Charge is a service charge that applies each
time a Customer requests a change in billing name responsibility or a toll only
account.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLiNG
J U L 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 59
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Service Charges (continued)
Application of Rates (continued)
(H)Telephone Number Change Charge
A Telephone Number Change Charge is a service charge that applies each time
a Customer requests a change in telephone number. No charge applies to
change the telephone number due to annoyance calls or Company initiated
number changes.
(I)Listing Service Change Fee
A Listing Service Change Fee is a service charge associated with changing to
Non Listed or Non Published Service. The charge only applies to subsequent
service order activity. It does not apply if the Customer subscribes to Non Listed
or Non Published Service concurrent with the initial installation of basic service.
Id,aho Public Utilities Commission
Offic(~ of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 60
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Restriction Services
Explanation of Terms and Regulations
(A)900 , 976, 676 Restriction Service
The 900, 976 , 676 Restriction Service is an arrangement which prohibits access
to 900, 976, and 676 service telephone numbers from selected Local Exchange
Service lines.
(B)Long Distance Message Restriction
Long Distance Message Restriction (LDMR) is available to residential customers
only. It is an arrangement on a Customer s line that denies access to billable toll
calls. Local directory assistance calls are allowed. Incoming traffic and billing
arrangements are not affected by this service. It is available subject to the
serving central office s capability to provide such service.
LDMR does not relieve customers of any payment obligations for calls charged
to their telephone number. The Company is not liable in any way for any
consequences arising from customer s inability to access blocked services.
(C)Billed Number Screening
Billed Number Screening (BNS) prohibits collect and/or third number billing calls
from being charged to BNS equipped numbers. Callers attempting to place a
collect or third number billing call using a BNS number for billing will be advised
by an operator that such billing is unauthorized and the call will not be completed
until other payment or billing arrangements are made.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOf'~ FiliNG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 61
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Restriction Services (continued)
Application of Rates
(A)900, 976, 676 Restriction Service
900, 976, 676 Restriction Service is charged only on a non-recurring basis at the
time of service request.
(B)Long Distance Message Restriction
Long Distance Toll Restriction is charged only on a non-recurring basis at the
time of service request.
(C)Billed Number Screening
Billed Number Screening is available to the Customer at no charge.
Id~ho Public Utilit!8S Cornmission
Office of the Secn3tmy
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
,- :..., -.. ,,
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 62
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features
3.4.Explanation of Terms and Regulations
Custom Calling Services are optional features available for use in conjunction with
Customer local exchange service. Feature availability is based on Central Office
capability and may also depend on the Customer s premise equipment.
(A)Anonymous Call Rejection
Anonymous Call Rejection (ACR) is an arrangement that allows a called party to
reject calls from parties that have activated Per Call Blocking to prevent display
of the calling number/calling name to Caller ID with Name and Return Call
subscribers. When ACR is active callers hear an announcement which says that
calls from anonymous sources are not being accepted, the calling party is
instructed to hang up and redial without activating per call blocking. The
Customer s phone will not ring when such parties call. ACR may be activated
and deactivated by dialing an activation code.
(B)Incoming Call Blocking
Incoming Call Blocking allows the Customer to block calls from up to fifteen (15)
prespecified phone numbers. Callers from such numbers hear an
announcement that the calling party is not accepting calls and the Customer
phone will not ring.
Id,aho Pub!ic Utilities Commission
Office of the Secretary
ACCEPTED FOH FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 63
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(C)Call Forwarding
Call Forward transfers incoming calls to another telephone number. Calls
forwarded by Call Forward are subject to local and long distance message
charges. These arrangements contemplate that normal transmission
performance quality cannot be guaranteed to all calls forwarded.
Call Forward - Don t Answer is equipped at the time of service order with a
predetermined number of ringing cycles to be completed prior to the incoming
calls being forwarded. These arrangements are made on a fixed basis and may
only be rearranged by notifying the Company of the new telephone number to
which calls are to be forwarded. A Line Change Charge will apply to such
changes.
Call Forward - Busy Line forwards all calls to a predetermined number when the
line is busy. In order to change the Forward To number, the Customer must
rearrange service with the Company. A Line Change Charge will apply to such
changes.
(D)Call Trace
Call Trace allows the Customer to trace the last call received. The result of the
trace is automatically logged to be sent to appropriate authorities upon request.
The trace is not available to the Customer and the Company is not liable for
damages if, for any reason, the Trace attempt is not successful. The trace log
will automatically be sent to local law enforcement authorities after three
successful traces.
Idaho Public Utilities Commission
Office of the Sf~cmtafY
ACCEPTED FOF, FiliNG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 , Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 64
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(E)Call Waiting
Call Waiting allows a Customer that is on the phone to receive notification, by
means of a tone signal, that another caller is trying to dial in. The Customer is
able to alternate between calling parties by flashing the switchhook. Where
facilities permit, the incoming call waiting tone may be blocked on a per call
basis. At the end of the call , Call Waiting is automatically reactivated. Where
facilities permit, Call Waiting may be activated on a pay per use basis.
Idaho P~b!ic Utilities Commission
Office of the Secretarv
ACCEPTED ~:~npJ C:(~ !
. "-'
d" ~L,1! U
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 65
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(F)Caller ID with Privacy Plus
Caller ID with Privacy Plus identifies calls even if they are sent as "Private" or
Unavailable" to the Caller ID display unit. A pre-recorded message explains to
callers that the end user would like them to identify themselves by recording their
name. Once the end user hears the distinctive Caller ID with Privacy Plus ring
and listens to the recorded name, the end user has the option to take the call or
not. If the end user doesn t take the call, the caller hears a message explaining
that the end user is not available. If the end user has a voice message service
the caller has the option to leave a message.
(G)Call Waiting ID
A Customer with Caller ID may receive name and/or number information on a
call that is waiting.
(H)Caller ID with Name
Caller ID with Name allows the Customer to receive the calling telephone
number and main listed name of the party initiating an incoming call. Customer
Premise Equipment is required to display the information. The calling party can
prevent display of telephone number information by using Per Call Blocking. If
calling party information is not available or is being blocked, a message will so
indicate on the Customer s display. There is no charge for Per Call Blocking.
Caller ID customers may forward blocked calling party number callers to an
announcement using ACR service.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 66
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(I)Distinctive Ringing
Distinctive Ringing is a feature that allows a Customer to have up to three
separate phone numbers assigned to one local exchange line. Each telephone
number will provide a distinctive ring on an incoming call to allow for identification
of the number being called. A distinctive call waiting tone is also provided for
each telephone number, where facilities permit. Distinctive ringing can
provided with other custom Calling Service features and features associated with
a master number are automatically associated with dependent numbers except
call forwarding where all lines are forwarded to the same number, or only calls to
the master number are forwarded , calls to dependent numbers will not be
forwarded at all.
(J)Line Block
Line Block enables a customer to control the disclosure of his/her name and/or
telephone number to a subscriber of Caller Identification (where technically
feasible) by temporarily changing the public/private status indicator of the
telephone number. Line Block is available on a per line basis. A Customer may
change the indicator from private to public before each call. This one call
unblock allows the name and/or telephone number to be sent for that one call
only. 911 is not affected.
(K)Priority Call
Priority Call provides a single distinctive audio signal when a call is received from
one of fifteen prespecified telephone numbers. When combined with call waiting,
the usual call waiting tone is modified with a distinctive pattern.
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 , 2004
Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FILING
J U L 1 - 2004
Issued: June 21 , 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 67
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(L)Repeat Call
Repeat Call allows a Customer to redial the last number dialed automatically. If
the line is busy, Repeat Call continues to attempt connection for a 30 minute
queuing period until either both lines are idle or the queuing process expires.
Repeat Call is billable once the feature is activated , whether the call is completed
or not.
(M)Return Call
Return Call enables a Customer to return automatically the most recent incoming
call whether it was answered or not. If the line is busy, Return Call continues to
attempt connection for 30 minutes until either both lines are idle or the
minutes expires. Return Call is billable once the feature is activated, whether the
call is completed or not.
(N)RESERVED FOR FUTURE USE
(0)RESERVED FOR FUTURE USE
Idilho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 68
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(P)Three Way Calling
Three Way Calling enables an existing call to be held and a second call to be
established and added to the connection for conferencing. Where facilities
permit, Three Way Calling is available on a pay per use basis.
ftl,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
" . ~.
J U L 1 - 2004
Bo~, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 69
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(Q)Reserved for Future Use
Idi1ho Pub!ic Utiiities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 70
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(R)Reserved for Future Use
Idaho Public Utilities Commission
Qtfi~~ of th~ Secretary
ACCcIJ) fED i~OR FILING
1 U L 1 - 2004
t101:,C, i t;aho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 71
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
Explanation of Terms and Regulations (continued)
(S)Reserved for Future Use
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
J U L 1 - 2004
Boise. Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 72
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(T)Optional Convenience Packages:
The Simple One
The Simple One is a discounted feature package for Residential
Customers and consists of a combination of Unlimited Calling, Call
Waiting and Return Call. Customers subscribing to The Simple One are
not eligible for the Residence Package discount. Features from The
Simple One may not be added or deleted individually unless a Customer
wishes to purchase the features a la carte. Other Custom Calling
features may be added to an exchange line in addition to the package a
la carte.
The Standard One
The Standard One is a discounted feature package for Residential
Customers and consists of a combination of Unlimited Calling, Call
Waiting, Return Call and Caller ID with Name. Customers subscribing to
The Standard One are not eligible for the Residence Package discount.
Features from The Standard One may not be added or deleted
individually unless a Customer wishes to purchase the features a la
carte. Other Custom Calling features may be added to an exchange line
in addition to the package a la carte.
The AII-in-One
The AII-in-One is a discounted feature package for Residential
Customers and consists of a combination of Unlimited Calling, Call
Waiting, Caller ID with Name, Return Call and Voice Mail. Customers
subscribing to The AII-in-One are not eligible for the Residence Package
discount. Features from The AII-in-One may not be added or deleted
individually unless a Customer wishes to purchase the features a la
carte. Other Custom Calling features may be added to an exchange line
in addition to the package a la carte.
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 , 2004
Idaho Public Utilities Commission
Or.J:'r.
.! "
.::~ o '( 16. vecretaryACCE~) I ED FOR FILING
J U L 1 2004
Issued: June 21 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 73
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(T)Optional Convenience Packages (continued):
The Simple Unlimited
The Simple Unlimited is a discounted feature package for Residential
Customers. The Simple Unlimited local usage service plan consists
an unlimited number of local calls per month , non-published service, call
waiting, return call, and local directory assistance for a fixed monthly
rate. 1 + dialing and operator assistance will be restricted. Customers
will have access to E911 and 800 dialing. Customers subscribing to The
Simple Unlimited are not eligible for the Residence Package discount.
The features from The Simple Unlimited may not be added or deleted
individually, nor may additional services be added ala carte. This service
is only available where technically feasible.
The Simple Unlimited Plus
The Simple Unlimited Plus is a discounted feature package for
Residential Customers. The Simple Unlimited Plus consists of
unlimited number of local calls per month, non-published service, call
waiting, return call, voice messaging (an untariffed service) and local
directory assistance for a fixed monthly rate. 1 + dialing and operator
assistance will be restricted. Customers will have access to E911 and
800 dialing. Customers subscribing to The Simple Unlimited Plus are
not eligible for the Residence Package discount. The features from The
Simple Unlimited Plus may not be added or deleted individually, nor may
additional services be added ala carte. This service is only available
where technically feasible.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 , 2004
Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 2004
, ,
Issued: June 21 , 2004
. ~
Boise, Idaho
J .
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 74
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(T)Optional Convenience Packages (continued):
Reserved for Future Use
Reserved for Future Use
Id-aho ~~b'ic Utilities Commission
Office of the Secretary
ACCEPTf::D FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 75
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Explanation of Terms and Regulations (continued)
(T)Optional Convenience Packages (continued):
Reserved for Future Use
Reserved for Future Use
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiliNG
JUL 1 ,2004
Boise Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 76
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
3.4 Custom Calling Features (continued)
3.4.Application of Rates
Where rates are given for Residential or Business Lines, the feature is available. When
a N/A is shown the feature is not available to that rate class. Some features are also
available on a pay per use basis to Customers who do not subscribe to the feature on a
monthly basis. When a feature is activated on a usage basis, the charge is applied for
each attempt to activate the feature unless the serving central office is not equipped to
provide pay per use. Some features are subject to installation charges as shown.
Custom Calling features are also subject to Move Add Change Fees when added
deleted or changed subsequent to initial establishment of service.
When a Residential Customer subscribes to Additional Lines, Call Waiting, Caller ID with
Name and/or Voice Dialing a discounted monthly rate will apply to Additional Listings
Call Forward, Call Block, Repeat Call, Distinctive Ringing, Priority Call, Select Forward
or Three Way Calling. The discounted rates for these Custom Calling features are
specified in Section 5.4, following. The discounted monthly rate is applicable only to
Residence rate class.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 77
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Enhanced Services
Explanation of Terms and Regulations
(A)Hotline
Hotline is a feature that provides the Customer with the ability to automatically be
connected with another predetermined telephone line in the circuit switched
network. When the Customer s telephone goes off-hook, a switched connection
is set up without further customer action. The predetermined number is selected
by the Customer at the time service is established and can only be changed via
service order.
(8)Warmline
Warm line is a feature that provides the Customer with time delayed automatic
dialing. When the Customer s telephone goes off-hook and initiates dialing
within the time-delay period (0-20seconds) the call proceeds as normal. If dialing
does not commence within the time-delay period , a predetermined telephone
number is automatically dialed without further customer action. The
predetermined number and time-delay period are selected by the Customer at
the time service is established and can only be changed via service order.
(C)Remote Call Forwarding
When Remote Call Forwarding is activated , all incoming calls are automatically
routed to another customer selected telephone number. Remote Call
Forwarding is subject to availability of suitable facilities. It is not available to be
originated on a Centrex line. Call Forwarding is not available on a terminating
station of Remote Call Forwarding. Classification of service for Remote Call
Forwarding for usage rate calculations is based on the classification of the
terminating phone number. Charges for calls from the originating number to the
terminating number of the forward service are the responsibility of the Remote
Call Forwarding Customer.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Idaho Pubi~f\~~H~~:c~nY~s~ib~004
Office of the Secretary
ACCEPTED FOR FiLING
JUL 2004
Issued: June 21 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 78
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Enhanced Services (continued)
Explanation of Terms and Regulations (continued)
(D)Referral
Referral is a recorded announcement that states the line number status and a
referral number for calls placed to a disconnected or changed residence or
business line number. This service is subject to the availability of facilities. The
maximum term for this service is three months. (Residential Customers receive
90 days of free Referral Service.
(E)Message Waiting Indication
Message Waiting Indication is a feature that enables subscribers to receive a
Message Waiting Indication on their lines.
Message Waiting - Audible is an audible signal (stutter dial tone) on the
subscriber s line notifying the subscriber that a message is waiting.
Message Waiting - AudibleNisual is an audible signal (stutter dial tone) on the
subscriber line as well as a visual signal notifying the subscriber that a
message is waiting.
Idaho ~!!biic Utilities Commissio
(fl/",p' n"
f"t'
,.....~ (,I Ie .A;cretaryEPTED FOH FILING
JUll - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 79
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Enhanced Services (continued)
Application of Rates
(A)Hotline
Hotline has an associated recurring monthly charge which is billed one month in
advance.
(8)Warmline
Warmline has a recurring monthly charge which is billed one month in advance.
(C)Remote Call Forwarding
In addition to all installation and monthly usage charges, local usage charges
apply for each call that is forwarded to a terminating phone number within the
local exchange area. Local usage charges are given in the Local Exchange
Service portion of this Tariff. For terminating numbers outside the local
exchange area , toll charges may also apply.
(D)Referral
The charge for this service is billed in advance as a one-time charge on the final
bill for that number, and is based on the length of time service is required.
Residential Customers receive 90 days of free Referral Service.
(E)Message Waiting Indication
Message Waiting Indication is charged on a monthly recurring basis. Move Add
Change Fees apply to additions or changes in this service. Idaho Pub/" 'l'~'i
f '
,.. IC ~1Il,eS Comrmssron
e of the SecretaryCCEPTED FOf( FiliNG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 80
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services
Explanation of Terms and Regulations
All Directory Services are resold from the LEC and subject to the Regulations of the LEC.
A summary of applicable regulations is provided here.
(A)Preferred Phone Number Service
Preferred Phone Number Service provides for the assignment of a telephone
number (last four digits) which is selected by the customer, rather than the
telephone number normally assigned by the Telephone Company. Preferred
Telephone Number Service may be established only in association with the initial
establishment of a service, the relocation of an existing service, or a customer-
requested change in an existing telephone number. The provision of a preferred
number is based upon the current availability of that telephone number. Charges
associated with this service do not give the Customer any property right in the
telephone number selected. A telephone number which meets the criteria for a
preferred number may be reserved either prior to or after it has been in service.
Reserved Number charges will apply during the reservation period. When a
telephone number for which a Customer has previously paid the service
establishment charge for a Preferred Number is reserved and then put back into
service immediately following the reservation period, a Preferred Telephone
Number establishment charge is not applicable.
Idaho P!~bHc Utilities Commission
Office of thA
!),
l'ra
,"
......... c,
. ,
ACCEPTED FOR FilING
JUL 1,~ 2004
Boise. Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 81
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services (continued)
Explanation of Terms and Regulations (continued)
(B)Directory Listing
Directory Listings are alphanumeric listings provided in the alphabetical section
of the telephone directory in accordance with the regulations and rates specified
herein. Directory Listings are provided in connection with each customer service.
The White Pages of the telephone directory consist of list of names
customers in alphabetical order, designed for the purpose of informing calling
parties of the telephone numbers of customers as an aid to the use of telephone
service. Special position or arrangement of names is not offered. Listings must
conform to the LEC's specifications and regulations with respect to its directories.
The length of listings may be limited by the LEC and listings may be refused by
the LEC if regarded as misleading, obscene or non-legal. The primary listing is
provided without charge in connection with each account (including each
Distinctive Ringing dependent number). The primary listing for business
ordinarily the name of the customer or the name under which a business is
regularly conducted. The yellow pages section of the telephone directory is
designed to afford the public suitable listing information where a patron knows
the nature of the business with which he desires to communicate but does not
know the name of the customer. Listings in this section of the directory are
grouped under headings showing the nature or class of the business. One listing
will be allowed without charge in the yellow pages section of the directory for
each primary white pages business listing.
(C)Non Listed Number
A Non Listed Number Service provides for the omission or deletion of the
customer s telephone listing from the telephone directory, at the customer
request. Such listings will be carried in the LEC's directory assistance and other
records and will be given to any calling party. A non-listed number and
associated name may be forwarded to called parties who subscribe to Caller ID
with Name.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 2004
jd'~"f1 Publlt: Utilities Commission
QWG~ ,$)f the SecretaryArf~(::~;r'f'R:~r FILINGFh'.:J~,pt". U i:G."J,
Issued: June 21 , 2004
J U L 1 - 2004
6oise ldaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 82
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services (continued)
Explanation of Terms and Regulations (continued)
(D)Non Published Number
A Non Published Number Service provides for the omission or deletion of the
customer s telephone listing from the telephone directory and , in addition, the
customer telephone listing will be omitted or deleted from the directory
assistance records. The Company and the LEC will try to prevent the disclosure
of the number of such telephone, but will not be liable should such number be
divulged inadvertently. When a customer with Non Published Number Service
places a call to the Universal Emergency Number 911 Service, the LEC will
release the name and address of the calling party, where such information can
be determined , to the appropriate local governmental authority responsible for
the Universal Emergency number 911 Service upon request of such
governmental authority. A non-published number and associated name may be
forwarded to called parties who subscribe to Caller ID with Name.
(E)Additional Directory Listing
Additional Directory Listing is a service that provides for additional entries in the
White Pages section of the phone book. In connection with business and
residence service, regular additional listings are available only in the names of
authorized users of the customer s service. Business additional listings are not
permitted in connection with residence service. Residence additional listings at
business rates are permitted in connection with business service that is located in
a residence and for permanent guests residing in a hotel or club. Additional
Yellow Page listings must be arranged directly with Yellow Pages.
Id.aho ,!~blic Utilities Commission
(:h"'G 1'
: /"
f1 ,'
":'::',
~ :.~"il
.::. ,
)ecre ary
\ Ct:i"fl:U I~OR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 83
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services (continued)
Explanation of Terms and Regulations (continued)
(F)Directory Assistance
The Company resells the Directory Assistance services of the LEC. Such
services are furnished to give customers assistance in determining telephone
numbers. Directory Assistance Services may be subject to an allowance of free
calls for Residential Customers as specified in Section 4.6 (F) of this Tariff. Call
allowances are not transferable between Customers or between separate
accounts of the same customer. The Customer may request a maximum of two
telephone numbers per call to Directory Assistance Service.
(G)Call Completion Service
Call Completion Service allows Directory Assistance Customers calling from
Touch-Tone telephones to have the requested number automatically dialed by
the Operator Services System. Customers may block this service using Call
Completion Blocking. Call Completion is not available on lines that have Long
Distance Message Restriction or are blocked from such calls by Toll Call Control.
Requests for Call Completion to the following numbers will not be offered: 700
900, 915, 950, 976 and toll free numbers. Call Completion is only available on
the second of the two telephone numbers that a Customer requests from
Directory Assistance.
(H)Reverse Directory Assistance Service
The Company resells the Directory Services of the LEC. Where facilities permit
Reverse Directory Assistance Service permits a customer to enter a telephone
number to the Directory Assistance service, and receive the customer name and
address associated with that telephone number. The name and address
associated with the telephone number entered must be listed in Directory
Assistance. Reverse Directory Assistance Service is available with both local
and national directory assistance.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 , 2004
Id,aho Public Utilities Commission
, ,
" Omce of the Secretary
ACCEP"TED FOR FILING
JUL 1,~ 2004
Issued: June 21 , 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 84
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services (continued)
Application of Rates
(A)Preferred Phone Number Service
Residential Customers pay only a non-recurring charge at service activation.
Business Customers have two payment options - they may choose to pay a non-
recurring and monthly fee, or a one time fee.
(B)Directory Listing
There is no charge for the primary directory listing associated with any
Customer s account.
(C)Non Listed Number
Non Listed Number service is chargeable on a monthly basis.
(D)Non Published Number
Non Published Number service is chargeable on a monthly basis.
Irll,1hn PI~blic Utilities Commission
'r" :t~~I~~
~~.,
the Secretary
ACt;f:""J) ~ to FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 85
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services (continued)
Application of Rates (continued)
(E)Additional Directory Listing
There is a charge for all directory listings additional to the primary listing
associated with any Customer s account. The initial contract period for additional
listings where the listing appears in the directory is the directory period. Each
directory period , with the appearance of the listing in the directory will constitute
a separate initial contract period. Listings are automatically included in the
directory unless otherwise requested by the Customer. Termination charges for
additional listings are the charges associated with the remaining time in the initial
contract period except where service is terminated or moved to a new location
the additionally listed party contracts for service in their own name, or dies.
Additional Directory Listing service is chargeable on a monthly basis.
Id,aho P;~blic Utilities Commission
Of!:c of the Serft:l
A C f"'o.
g'~
..', '1~ ... v ,.
."lvt:P ED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 86
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services (continued)
Application of Rates (continued)
(F)Directory Assistance
Effective when facilities are generally available, the rates set forth following apply
when customers request Directory Assistance in determining telephone numbers
of customers who are located in the same local exchange area or who are not
located in the same local exchange area but who are located within the same
NPA. Customers have an allowance of one (1) free Directory Assistance Service
call per dial tone line per month. For calls that are placed through an operator
Local Operator Assistance charges apply, except when the call cannot otherwise
be completed.
Charges for Directory Assistance are not applicable in the case of residential
service to calls to the Directory Assistance Service where the Customer or a
member of the Customer s household, has been affirmed in writing as unable to
use a directory because of a physical or reading handicap. Charges are also not
applicable to calls made by such persons from their place of employment.
Customers will receive credit for Directory Assistance calls when the
transmission is poor or disconnected or the Customer is given the wrong
telephone number. To gain such credit the Customer must notify Customer
Service promptly after such call.
Idaho Public Utilities Commission
Office oJ the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004 '
Andrea L. Custis, President
Two Conway Park
150 Field Drive , Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 87
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Directory Services (continued)
Application of Rates (continued)
(G)Call Completion
Call Completion calls automatically connected are subject to a Call Completion
surcharge and any other applicable rates for the call, including the Directory
Assistance charge and any usage charges associated with the completed call.
Charges for Call Completion are not applicable in the case of residential service
to calls to the Call Completion Service where the Customer or a member of the
Customer s household, has been affirmed in writing as unable to use a directory
because of a physical or reading handicap. Charges are also not applicable to
calls made by such persons from their place of employment where the telephone
is used exclusively by that person.
(H)Reverse Directory Assistance Service
This feature is available on a pay per use basis only. The charge is applied for
each attempt to activate the feature.
Idaho P~blic Utilities Commission
Ofllce ~f the SecretaryACCEPTt::D FOH FILING
JUL 1,- 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive , Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 88
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Operator Services
Explanation of Terms and Regulations
(A)Operator Assisted Calling
Operator Assisted Local Calls are calls placed within the customer s exchange
area through a LEC operator. Local message charges for calls placed through
an operator, will be charged the same as for local calls dialed direct by the
customer. Charges for local messages transferred to message rate or measured
rate services will not affect the normal allowance applicable to such service.
Collect Calling allows the charges for calling to be reversed provided the charge
is accepted at the terminating number.
(8)Specialized Operator Services
Upon request, subject to technical limitations, the operator will verify that a
conversation exists on a line and will interrupt a communication in progress to
announce that someone is trying to call.
'~h(j yOlic Ut!iities Commission
OfIV;$ of tne Secrp)ary
CEPTED FOR FILING
JUL 1 ,2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 89
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Operator Services (continued)
Application of Rates
(A)Operator Assisted Calling
Operator Assisted Calling charges are surcharges that apply per call in addition
to any charges for local usage. Operator assistance charges do not apply to the
following calls: calls to official Public Emergency Agencies, calls to Directory
Assistance Service, calls from persons who are visually and/or physically
disabled and who are certified with the Company.
(8)Specialized Operator Services
Charges for Specialized Operator Services apply on a usage basis when the
Interruption or verification is completed. No charge will apply if, during the line
verification , such verification indicates that a trouble condition exists and may be
waived at the Company option in life-threatening or emergency agency
situations. Once a call is completed, any charges for local message also apply
to the call as usual. Charges may be billed to a third number but cannot
designated as collect calls.
'd~h~ ~jJbHr H~iFf;f!S '"'nml~~i
. "
~ ;:: ~tI
::
~I : I I
;)~
(1'If''O:-'l'r""""'
'. ' "" "'", , --.." \~' (.
ACCE;~Tr;c=
~ ~=
)n"'
...,~~,
t,J,jr\
JUL 1 - 2004
Boise. Idaho
Issued: June 21 , 2004 Effective: July 1 2004..'
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 90
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Miscellaneous Charges
Explanation of Terms and Regulations
(A)Dishonored Check Charge
Dishonored Check Charge is a charge associated with a personal check
remitted for payment that is not honored by the bank.
(B)Late Payment Interest Charge
A Late Payment Interest Charge is associated with accounts that are delinquent.
Late Payment Interest Charge" means an additional charge, over the net total
cost of service provided, which is applied to any past due bill as a percentage of
that past due amount.
Idaho ,P~tJiic Utilities Commission
... "
I .r; " L I'; .:;.8crel.ary
ACCEPTED FOR FILING
JUL 1,- 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 91
SECTION 3 - DESCRIPTION OF LOCAL EXCHANGE SERVICES
Miscellaneous Charges (continued)
Application of Rates
(A)Dishonored Check Charge
A Dishonored Check Charge applies when any negotiable instrument presented
for payment for service or deposit becomes dishonored , and is returned to the
Company from the bank.
(B)Late Payment Interest Charge
A Late Payment Interest Charge applies to any unpaid balance carried forward
from the monthly bill to the next month's bill, including all charges billed on behalf
of other carriers. An amount equal to 1.5% of the net unpaid balance will be
applied to any portion of a previous month's bill not paid in a timely manner. Bill
payment is considered late , or delinquent, if not paid by the Customer within 30
days after the date of invoice.
Idaho P~blic .Utilities Commission
Office 01' the Secretary
Accr':pT~::n r=n INGI L....... I \')1 ~ L
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 92
SECTION 4 - RATES AND CHARGES
Exchange Services
(A)
(B)
Per Line
Per Month
Unlimited Calling:
Residential,............................... OM..........................$ 19.
Business,................ ...............oo.............. OM.........oo..$ 39.
Per Line
Per Month
Standard Line:
Residential........................................................... $ 17.
1t1~~~ ~!~bfic Utilities Commission
, qhlGE: of tn/:! Secretary
ACCEP'TED FOR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 93
SECTION 4 - RATES AND CHARGES
Exchange Services (continued)
Per Call
(C)Local Usage Charges:
Residential Message Unit ...............-........-----....--...........--n/a
(D)Temporary Suspension of Service
Nonrecurring
Charae
Monthly
Rate
Suspension of Entire Service ......--....--......................,$ 20.50% of the
Fixed Monthly
Rate
Idaho Public Utilities Commission
Office of the Secl"etaryACCEPTED FOR FILING
J U L 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 94
SECTION 4 - RATES AND CHARGES
Service Charges
Service Charge
jper Occurrence)
(A)Line Connection Charge:
1. Line Connection New Connection
Residence 1 st Line. 0 0 0 0 0 0 0 0 0.00.. 0..... 0.. 0 0 0... 0 0 0 0 0 0 0 0 0 0.. 0 0 0 ...--.....0'" 0 0... .$75.
Residence Add'i Line at the same time....--..o..........................$25.
Residence Add'i Line later..............................o.......................$75.
Business Each Line $75.000.0..... 0.....0.. 0.... 0 0 0....................." 0 0 0 0......'2. Line Connection - Conversion
Res id ence
...........
0....................0................0000000000000........... 0 0 0 0 .$50.
Bus iness ...............0......0.0.....00.0..0.........000000 0 0 0 0 0 0 00.0.0..........0000.$50.
* The customer may elect to pay Line Connection New Connection of Line Connection - Conversion
charges in three monthly installments , without interest. Deferred charges will be payable monthly
during the deferral period. All deferred amounts must be paid in full if the customer disconnects service
prior to the expiration of the deferral period. Lin Connection charge includes any location and/or
premises work and materials which may be necessary.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 , 2004
Id,aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1,- 2004
Issued: June 21 , 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 95
SECTION 4 - RATES AND CHARGES
Service Charges (continued)
(B)Line Restoral Charge:1. Line Restoral - Voluntary
Residential......oo............... moo. - -
-.... - -..... - -.............. $
1 0.
Business...... no........... no.......... oo... oo... oo...... moo...... $ 25.
Line Restoral- Denied Service
Residential....... no.....-.... oo. oo mm oo oo........ oo.......m .-oo $ 1 0.
Business............ ...-.... oo........................... oo........... $ 32.
Issued: June 21 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 , 2004
Idaho Public Utiiities Commission
Office of the Secretary
ACCEPTED FOf-( FILING
JUL 1 - 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 96
SECTION 4 - RATES AND CHARGES
Service Charges (continued)
(C)
(D)
Service Charge
.coer Occurrencel
Move Add Change Fee:
Residential,....................................................................... $ 15.
Business,.......................................................................... $ 15.
Record Change Fee:
Residential,....................................................................... $ 15.
Business
,...... ........... .....
.................................................... $ 15.
(E)Change of Service Charge:
Residential
,...............
........................................................ $ 15.
Business
,.............. ................ ...................................... ......
$ 27.
(F)PIC Change Charge
Residential,......................... ......................... ..................... $ 5.
Business
,.
.................................. ....................................... $ 5.
(G)Change in Billing Responsibility
Residential
,..............
......................................................... $ 15.
Business,.......................................... ................................ $ 15.
(H)Telephone Number Change Charge - Customer Requested
Residential
,....................................................................... $
1 5.
Business,....................................... ....................... ............ $ 27.
(I)Listing Service Change Charge
Residential,....................................................................... $ 15.
Business
,.
......................................................................... $ 15.
Issued: June 21 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 2004
Id~ho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 97
SECTION 4 - RATES AND CHARGES
Restriction Services
(A)
(B)
(C)
Installation
Charae (per Line)
900, 976, 676 Restriction
Per Residence Individual line - free at initial install,--............ $ 10.
Per Business Individual line ..........................----................... $ 0.
Long Distance Message Restriction
Per Residence Individualline
................----..................--.......
$ 10.
Per Line
Per Month
Per Business Individualline ................................................ $ 5.
* A Business Installation Charge of $27.50 applies in addition to the monthly rate.
Billed Number Screening
Per Residence Individualline
.......--............................--........
$ 10.
Per Business Individual I ine................--................--............. $ 0.
Id.aho P;!blic Utilities Commission
Qfl:~;~ ~f the SecretaryACCEPT f::D FOR FILING
JUL 1 - 2004
Boise,ldaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 98
SECTION 4 - RATES AND CHARGES
4.4 Custom Calling Features
4.4.
(A)
(B)
(C)
(D)
(E)
Monthly Rates
Residence Business
Anonymous Call Rejection
To Caller ID with Name and
Return Call Customers,mnmm.mmmn.m.....m........m$ 3.
Incoming Call Blockmmm.mmmmnnmm.m.m..m......$ 5.
Call Forwarding --nmm._..._........-......................m..m.$ 4.
Call Forward BusY................m..........mmmmmmm._.$ 2.
Call Forward Busy/DA,m_m..........mm....mm.--.--.m.m$ 3.
Call Forward DA.m...mmmmmm._.._.........m....m--mn$ 3.
Call Trace (per use) $ 1.00 (Residence) $ 1.00 (Business)
Call Waiting -
- -
-.... _m...... -
- - - - -........ - - -
-.... -... _m 00 00...... m..$ 4.
Call Waiting, per use.n....m................m..mm...m...m.$ 1.
(F)Caller ID with Privacy Plusm..m.--.--.--.....--mmm.....m
$ 5.
$ 5.
$ 5.
$ 6.
$ 8.
$ 5.
$ 6.
$ 1.
$ 9.
$10.
Id,aho P~blic Utilities Commission
ACC ~ ~T E8h ~wwr LI N G
JUL 1 ,2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
(G)Call Waiting ID...............mm.....--mn--._mmmm..........$ 5.
(H)Caller ID with Name..........--._nmmmnmmmn........mn$ 6.
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 99
SECTION 4 - RATES AND CHARGES
4.4 Custom Calling Features (continued)
Monthly Rates (continued)
Residence Business
(I)
(J)
(K)
(L)
(M)
(N)
(0)
(P)
Distinctive Ringing, 1 st Line ----------------....-----....------..$ 6.25*
Distinctive Ringing, 2nd and 3rd Line
------..--..---..........
$ 3.50*
Line Block
....... ........................ --........... --....................
$11 .
Priority Call
.................---.......---......... ---. ---. ---........ ---...
$ 5.
Repeat Call ,.
--......................................... -.... .--....... ...
$ 4.
Return Call
..... --........................................ -....... --......
$ 4.
RESERVED FOR FUTURE USE
RESERVED FOR FUTURE USE
Three Way Calling ---..---.-----------------------------......---.....$ 3.
Three Way Calling, per use
,..........---------.....------.------..
$ 1.
* An Installation Charge of $17.50 applies in addition to the Move Add Change Fee.
N/A
N/A
$13.
$ 6.
$ 6.
$ 5.
$ 5.
$1.
Id'aho P~b!ic Utilities CommissionOffIE;~f th~. ~ecietary
ACCEP! cD i~OR FILING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 100
SECTION 4. RATES AND CHARGES
4.4 Custom Calling Features (continued)
4.4.Monthly Rates (continued)
(Q)
(R)
Reserved for Future Use
Optional Convenience Packages:
Residence
Jper month)
The Simple One.mm.m.mm..m........m.m..m.....m.... $ 25.
The Standard Onemmmmmm......mm..mm.....mm..$ 31.
The AII-in-One ..m..mmmmm...........mm.mm.m....... $ 39.
The Simple Unlimited m...............mmmm...mm.mm.$ 25.
The Simple Unlimited Plus........mm.._mm_....m..mm $ 31.
4.4.Custom Calling, Per Occurrence
(A)
(B)
(C)
Residence
Call Trace ...........................-.....-..................--....-......$ 1.
Repeat Call * __.m_.....m._....mm..m.._..m......mm....m..$ 1.
Return Call *._.....mm_m..m_mmmm_._.......m__mm_m..$ 1.
Business
$ 1.
$ 1.
$ 1.
Id~ho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Boise, Idaho
* Usage basis Repeat Call and Return Call are pricing options which will be available where facilities
perm it.
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 101
Enhanced Services
(A)
(B)
(C)
(D)
SECTION 4 - RATES AND CHARGES
Installation Per
Charae Month
Hotline
Per Residence Individualline
......................................,
$ 0.
Per Business Individualline
........................................,
$ 0.
Warmline
Per Residence Individualline...............................oo.....,$ 0.
Per Business Individual line ........................0................$ 0.
Remote Call Forwarding
Per Remote Call Forwarding arrangement
..................
$40.
Per Call Charge......................................................o...,$0.
$ 2.
$ 2.
$ 2.
$ 2.
$20.
Referral (per equipped line)
Residential
,....................
0...0 0....................................0..............0....$ 0.
Business
,............
.......................................................... 0."......"" ,$ 0.
(E)Message Waiting Indicator
Audible Signal , Per Individual Line
Residential
,.......... .........
..............................00............ ..,$13.
Business
,........
0."0"....."......."'.....'...".."..."""'" 0....... .$13.
$ 0.
$ 0.
Id.aho Public Utilities Commission
Of!ice of tn8 Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 102
SECTION 4 - RATES AND CHARGES
Directory Services
(A)Preferred Phone Number Service
Non-recurrina
Charaes
Per
Month
Residence Services, per preferred
telephone number
,.................................................. ....,
$ 50.
Business Services, per preferred
telephone num ber
,... ................................................... ,
Nt
$ 0.
NtA
(B)Directory Listing
No Charge for primary listing.
(C)Non Listed Number
Per Non Listed Number
Residential.................................................................. $ 9.25*
Business ........ .......... ............. ...................................... $ 22.00*
$ 1.
$ 1.
Id-aho Pt!biic Utilities Commissi
OV..., ~h ";!!J OJ u.c ,)ecretarvACCEPTED FOR FiLiNG
JUL 1,- 2004
Boise, Idaho
* The Non-recurring Charge applies only to subsequent service order activity. This charge does not apply
if the Customer subscribes to Non Listed Number concurrent with the initial service order activity to
install basic service.
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 103
SECTION 4 - RATES AND CHARGES
Directory Services (continued)
Non-recurrinQ
CharQes
Per
Month
(D)Non Published Number
Per Non Published Number
Residential.................................................................. $ 9.25*$1.
Business
...............................
"'8O"""""""""""'.......... $ 22.$1.
(E)Additional Directory Listing
Non-recurrinQ
CharQes
Per
Month
Residence Services, per
Add ition al listing,...................................... "8O""'.....'" ..,$ 8.
Business Services, per
Add itional listing,....
................................................... ..,
$22.
$ 1.
$ 1.
(F)Directory Assistance
Direct Dialed Directory Assistance Service Calls , per call*,................ $ 0.
Residential Directory Assistance Allowance
Free Direct Dialed Calls per month ..........................................................
(G)Call Completion Service
Call Completion Service, per call completed,..................................... $ 0.
(H)Reverse Directory Assistance Service
Reverse Directory Assistance Service , per call
..................................
$ 1.
* The Non-recurring Charge applies only to subsequent service order activity. This charge does not apply
if the Customer subscribes to Non Published Number concurrent with the initial service order activity to
install basic service.
** This charge applies to those calls exceeding the monthly allowance specified below.
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Effective: July 1 , 2004
laaho P~blic Utilities Commission
OffIce of the Secretary
ACCEPTED FOR FILING
JUL 1 - 2004
Issued: June 21 2004
~se, !daho
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 104
Operator Services
(A)
(B)
SECTION 4 - RATES AND CHARGES
Operator Assisted Calling
Station-to-Station (collect, third party or operator dialed)m___....m..$ 1.
Person-to-person
. - - - - - - - - - -
n_- - - - - - n -
-..... - -........... -
n nn_. -
- - - -
-..... n - _n. - _...$ 3.
Per m in ute charge -
- - - - - - -- -......................... -.
- - - - - - - - - - n
-. -...... - - - - - - - - --.. ..
$ 0.
Specialized Operator Services
Busy Line Verification , each requestnmn__..m.m..m_--.m..mm--n_..$ 5.
Busy Line Verification with Interrupt, each requestn--mmm_m_m...$ 7.
Id~ho Public Utilities CommissionJ:' t!
('
rIce 0 c:l€ ,A~cre_ary
ACCEPTED FOR FILiNG
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis, President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 105
SECTION 4 - RATES AND CHARGES
Miscellaneous Charges
(A)
(B)
Dishonored Check Charge, per instrument, per return...mm..mm$ 20.
Late Payment Interest Charge ......mm....mm--mm......m..--m--....5% of the
total outstanding
balance due per
month
Id,aho Pl~b!ic Utilities Commission
O~f ~f th~= Se~retaryACCEP! eO r~OR FfLING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive , Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 106
SECTION 5 - PROMOTIONAL OFFERINGS
General
From time-to-time, the Company may engage in Special Promotional Offerings designed to
attract new Customers , retain existing Customers, win back former Customers, stimulate
Customer usage, test potential new services and/or increase existing Customer awareness of the
Company s services. Promotional Offerings may include reducing or waiving applicable service
charges for the promoted service. Promotional offerings will be available on a non-discriminatory
basis but may be limited to certain dates, times of day, customers eligible to receive the
promotion and/or locations determined by the Company. Promotions will be filed with the
Commission as a tariff revision , and will state a beginning and an ending date.
Market Trial Service Program
Reserved for Future Use
nI...k~ .D !.; i.~w 'V; .
.'
I, !Fi~
.....-. , "/: , ~ ~~,,
;?~If.ij~~ ~!1SSt:QnOI#,;iyi ~'t;~It-i"
, , ' -j;,
fJ.
' ,:, ,
'~'dJ!' ,HIe ;)E!'Crelary
~f;...l'J~: t9T1f:~t;,
""'...." '..., ",,
",'" IL
!'
J U L 1 ,
-::
2004
B'Oj~, Idaho
Issued: June 21 , 2004 Effective: July 1 , 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 107
SECTION 5 - PROMOTIONAL OFFERINGS
Market Trial Service Programs
Reserved for Future Use
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOi~ F!LING
JUL 1 - 2004
Boise, Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045
Verizon Avenue Corp.Idaho PUC Tariff No.
Original Page 108
SECTION 6 - INDIVIDUAL CASE BASIS
General
Arrangements may be made on a case-by-case basis in response to a bona fide special request
from a customer or prospective customer to develop a bid for a service not generally offered
under this tariff. ICB rates will be offered to the customer in writing and on a non-discriminatory
basis.
_t6B~ ,~r.$~t i~;t~N,;"""l1""'m ~~t-
' , """""",
U,,~t"L~, 1u,I.j1it6'
.~~~
lJtf.it$ of Hl!~ Secmtary
ACC~:Pl'ED FOR FILING
JUL 1 ,-: 2004
Boise. Idaho
Issued: June 21 , 2004 Effective: July 1 2004
Andrea L. Custis , President
Two Conway Park
150 Field Drive, Suite 300
Lake Forest, Illinois 60045