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HomeMy WebLinkAbout20040512Amendment.pdfMary S. Hobson (ISB# 2142) Stoel Rives LLP 101 South Capitol Boulevard - Suite 1900 Boise, ill 83702 Telephone: (208) 389-9000 Facsimile: (208) 389-9040 msho bson~stoel. COlli Idaho Public Utilities Commission Office of the SecretaryRECEIVED MAY 1 1 2004 Boise, Idaho Mike Dolezal Fretel Communications, LLC 110 East Main - Suite 200 St. Anthony, ID 83445 Telephone: (208) 624-7300 mm urdoch~fairpoin 1. com BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION JOINT APPLICATION OF QWEST CORPORATION AND FRETEL COMMUNICATIONS LLC FOR APPROVAL OF A WIRE LINE INTERCONNECTION AGREEMENT PURSUANT TO 47 U.C. ~252(E) CASE NO.: USW-99- APPLICATION FOR APPROVAL OF AME ND ME NT TO THE INTERCO NNECTI ON AGREEMENT Qwest Corporation ("Qwest") and Fretel Communications, LLC ("Fretel") hereby jointly file this Application for Approval of Amendment to the Interconnection Agreement Amendment"), which was approved by the Idaho Public Utilities Commission on September 1 1999 (the "Agreement"). A copy of the Amendment is submitted herewith. This Amendment was reached through voluntary negotiations without resort to mediation or arbitration and is submitted for approval pursuant to Section 252( e) of the Communications Act of 1934, as amended by the Telecommunications Act of 1996 (the "Act" Section 252(e)(2) of the Act directs that a state Commission may reject an amendment reached through voluntary negotiations only if the Commission finds that: the amendment (or portiones) thereof) discriminates against a telecommunications carrier not a party to this agreement; or the implementation of such an amendment (or portion) is not consistent with the public interest, convenience and necessity. APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT Page 1 Boise-171O32.10029164-00016 Fretel and Qwest respectfully submit this Amendment provides no basis for either these findings, and, therefore jointly request that the Commission approve this Amendment expeditiously. This Amendment is consistent with the public interest as identified in the pro- competitive policies of the State of Idaho, the Commission, the United States Congress, and the Federal Communications Commission. Expeditious approval of this Amendment will enable Fretel to interconnect with Qwest facilities and to provide customers with increased choices among local telecommunications services. Fretel and Qwest further request that the Commission approve this Amendment without a hearing. Because this Amendment was reached through voluntary negotiations, it does not raise issues requiring a hearing and does not concern other parties not a party to the negotiations. Expeditious approval would further the public interest. Respectfully submitted this 11 th day of May, 2004. Qwest Corporation .LUtf4/ silo Mary S.~bson Stoel Rives LLP, Attorneys for Qwest and Mike Dolezal Fretel Communications, LLC APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT Page 2 Boise-171032.10029164-00016 CERTIFICATE OF SERVICE I hereby certify that on this 11 th day of May, 2004, I served the foregoing APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT upon all parties of record in this matter as follows: Jean Jewell, Secretary Idaho Public Utilities Commission 472 West Washington Street O. Box 83720 Boise, Idaho 83720-0074 11 ewell~puc.state.id. us Hand Delivery U. S. Mail . Overnight Delivery Facsimile Email Mike Dolezal Fretel Communications, LLC 110 East Main - Suite 200 St. Anthony, ill 83445 Telephone: (208) 624-7300 mn1 urdoch~fairpo int. com Hand Delivery U. S. Mail Overnight Delivery Facsimile Email Brandi L. Gearhart, PLS Legal Secretary to Mary S. Hobson Stoel Rives LLP APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT Page 3 Boise-171O32.10029164-00016 Local Number Portability (LNP) Amendment to the Interconnection Agreement between Qwest Corporation and Fretel Communications, LLC for the State of Idaho This is an Amendment ("Amendment") for Local Number Portability (LNP) to the Interconnection Agreement between Qwest Corporation ("Qwest"), and Fretel Communications, LLC ("CLEC" CLEC and Qwest shall be known jointly as the "Parties RECITALS WHEREAS, CLEC and Qwest entered into an Interconnection Agreement ("Agreemenf') for service in the state of Idaho which was approved by the Idaho Public Utilities Commission Commission ) August 27, 1999; and WHEREAS, the Parties wish to amend the Agreement further under the terms and conditions contained herein. AGREEMENT NOW THEREFORE, in consideration of the mutual terms, covenants and conditions contained in this Amendment and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows: Amendment Terms The Agreement is hereby amended by adding terms, conditions and rates for Local Number Portability as set forth in Attachment 1 and Exhibit A, to this Amendment, attached hereto and incorporated herein by this reference. Rates in Exhibit A that are "Under Development" shall be updated upon establishment of a rate. Rates in Exhibit A shall otherwise be updated to reflect legally binding decisions of the Commission and shall be applied on a prospective basis from the effective date of the legally binding Commission decision, unless otherwise ordered by the Commission. Effective Date This Amendment shall be deemed effective upon approval by the Commission; however, the Parties may agree to implement the provisions of this Amendment upon execution. To accommodate this need, CLEC must generate if necessary, an updated Customer Questionnaire. In addition to the Questionnaire, all system updates will need to be completed by Qwest. CLEC will be notified when all system changes have been made. Actual order processing may begin once these requirements have been met. 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24, 2002 (July 25, 2002 Errata) Amendments:Waivers Except as modified herein , the provisions of the Agreement shall remain in full force and effect. The provisions of this Amendment, including the provisions of this sentence, may not be amended, modified or supplemented, and waivers or consents to departures from the provisions of this Amendment may not be given without the written consent thereto by both Parties authorized representative. No waiver by any Party of any default, misrepresentation, or breach of warranty or covenant hereunder, whether intentional or not, will be deemed to extend to any prior or subsequent default, misrepresentation, or breach of warranty or covenant hereunder or affect in any way any rights arising by virtue of any prior or subsequent such occurrence. Chan,ge of L~w A. The provisions in this Amendment are intended to be in compliance with and based on the existing state of the law, rules, regulations and interpretations thereof, including but not limited to state rules, regulations, and laws, as of April 1, 2003 (the Existing Rules). Nothing in this Amendment shall be deemed an admission by Qwest or CLEC concerning the interpretation or effect of the Existing Rules or an admission by Qwest or CLEC that the Existing Rules should not be changed, vacated, dismissed, stayed or modified. Nothing this Amendment shall preclude or estop Qwest or CLEC from taking any position in any forum concerning the proper interpretation or effect of the Existing Rules or concerning whether the Existing Rules should be changed, vacated, dismissed , stayed or modified. To the extent that the Existing Rules are vacated, dismissed, stayed or materially changed or modified, then this Amendment shall be amended to reflect such legally binding modification or change of the Existing Rules. Where the Parties fail to agree upon such an amendment within sixty (60) Days after notification from a Party seeking amendment due to modification or change of the Existing Rules or if any time during such sixty (60) Day period the Parties shall have ceased to negotiate such new terms for a continuous period of fifteen (15) Days, it shall be resolved in accordance with the Dispute Resolution provision of the Agreement. It is expressly understood that this Amendment will be corrected, or if requested by CLEC, amended as set forth herein, to reflect the outcome of generic proceedings by the Commission for pricing, service standards, or other matters covered by this Amendment. Any amendment shall be deemed effective on the effective date of the legally binding change or modification of the Existing Rules for rates, and to the extent practicable for other terms and conditions, unless otherwise ordered. During the pendancy of any negotiation for an amendment pursuant to this Section the Parties shall continue to perform their obligations in accordance with the terms and conditions of this Amendment, for up to sixty (60) Days. If the Parties fail to agree on an amendment during the sixty (60) Day negotiation period, the Parties agree that the first matter to be resolved during Dispute Resolution will be the implementation of an interim operating agreement between the Parties regarding the disputed issues, to be effective during the pendancy of Dispute Resolution. The Parties agree that the interim operating agreement shall be determined and implemented within the first fifteen (15) Days of Dispute Resolution and the Parties will continue to perform their obligations in accordance with the terms and conditions of this Amendment, until the interim operating agreement is implemented. For purposes of this section , " legally binding" means that the legal ruling has not been stayed, no request for a stay is pending, and any deadline for requesting a stay designated by statute or regulation has passed. B. In addition , but without limiting Section A above , nothing in this Amendment shall be deemed an admission by Qwest or CLEC concerning the interpretation or effect of the 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24, 2002 (July 25,2002 Errata) FCC's decision and rules adopted in In the Matter of Review of the Section 251 Unbundling Obligations of Incumbent Local Exchange Carriers; Implementation of the Local Competition Provisions of the Telecommunications Act of 1996; Deployment of Wireline Services Offering Advanced Telecommunications Capability, CC Docket Nos. 01-338,96-98 and 98- 147, Report and Order on Remand, FCC 03-36, nor rules, regulations and interpretations thereof, including but not limited to state rules, regulations, and laws as they may be issued or promulgated regarding the same ("Decision(st). Nothing in this Amendment shall preclude or estop Qwest or CLEC from taking any position in any forum concerning the proper interpretation or effect of the Decision or concerning whether the Decision should be changed, vacated, dismissed, stayed or modified. gmire Agreemen\ The Agreement as amended (including the documents referred to herein) constitutes the full and entire understanding and agreement between the Parties with regard to the subjects of the Agreement as amended and supersedes any prior understandings, agreements, representations by or between the Parties, written or oral, to the extent they relate in any way to the subjects of the Agreement as amended. The Parties intending to be legally bound have executed this Amendment as of the dates set forth below, in multiple counterparts, each of which is deemed an original, but all of which shall constitute one and the same instrument. Fretel Communications, LLC Qwest Corporation ~ -.L- )~- --L-~S~~~re S~n~ure S ~ ,,\e -:s ~ L~ 'r\""(1 L. T. ChristensenName Printedffyped Name Printedffyped \/l c-e ~ €' es " e.. 'Y'-) r...-~'C"Y\ "" ""- Director - Interconnection AareementsTitle "\ ~ 'Q 0 C b "'" c:.-""'t\ - ~ ~ -y- Title .., t; -- ...., b'4- Date Date 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24 2002 (July 25, 2002 Errata) ATTACHMENT 10.Local Number Portability 10.1 Description 10.Local Number Portability (LNP) is defined by the FCC as the ability of users of Telecommunications Services to retain, at the same location existing telecommunications numbers without impairment of quality, reliability, or convenience when switching from one Telecommunications Carrier to another. 10.Qwest uses the Location Routing Number (LRN) architecture. Under the LRN architecture, each Switch is assigned a unique ten-digit LRN, the first six digits of which identify the location of that Switch. The LRN technology is a triggering and addressing method which allows the re-homing of individual telephone numbers to other Switches and ensures the proper routing of calls to ported telephone numbers through the use of a database and the signaling network. The LRN solution interrupts call processing through the use of an Advanced Intelligent Network (AIN) trigger, commonly referred to as the LRN trigger. During this interruption, a query is launched to the LNP database in the signaling network and the call is re-addressed using the LRN information for the ported telephone number. The LRN will route the call to the proper Switch destination. The actual routing of the call with either the dialed number, for calls to non-ported numbers, or the LRN , for calls to ported numbers, observes the rules, protocols and requirements of the existing Public Office Dialing Plan (PODP). 10.2 Terms and Conditions 10.Qwest will provide Local Number Portability (LNP), also known as long-term number portability, in a non-discriminatory manner in compliance with the FCC's rules and regulations and the guidelines of the FCC's North American Numbering Council's (NANC) Local Number Portability Administration (LNPA) Working Group and the Industry Numbering Committee (INC) of the Alliance for Telecommunications Industry Solutions (ATIS). Unless specifically excluded the Agreement, all telephone numbers assigned to an End User Customer are available to be ported through LNP. Mass calling events shall be handled in accordance with the industry s non-LRN recommendation (NANC's High Volume Call-In Networks dated February 18, 1998. 10.Each Party shall use reasonable efforts to facilitate the expeditious deployment of LNP. The Parties shall comply with the processes and implementation schedules for LNP deployment prescribed by the FCC. accordance with industry guidelines , the publications of LNP capable Switches and the schedule and status for future deployment will be identified in the Local Exchange Routing Guide (LERG). 10.In connection with the provision of LNP, the Parties agree to support and comply with all relevant requirements or guidelines that are adopted by the FCC, or that are agreed to by the telecommunications industry as a national industry standard. 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGA T - Third Revision, May 24, 2002 (July 25, 2002 Errata) ATTACHMENT 10.2.4 Qwest will coordinate LNP with Unbundled Loop cutovers in a reasonable amount of time and with minimum service disruption, pursuant to Unbundled Loop provisions identified in the Agreement. CLEC will coordinate with Qwest for the return of the Qwest Unbundled Loop coincident with the transfer of the Customer s service to Qwest in a reasonable amount of time and with minimum service disruption. For coordination with Loops not associated with Qwest's Unbundled Loop offering, CLEC may order the LNP Managed Cut, as described in the Agreement. 10.Parties understand that LNP order activity must be coordinated with facilities cutovers in order to ensure that the End User is provided with uninterrupted service. If the Party porting the telephone number experiences problems with its port or provision of its Loop, and needs to delay or cancel the port and any Loop disconnection, that Party shall notify the other Party immediately. Parties will work cooperatively and take prompt action to delay or cancel the port and any Loop disconnection in accordance with industry (LNPA's National Number Porting Operations Team), accepted procedures to minimize End User Customer service disruptions. 10.Parties shall transmit a port create subscription or port concurrence message to the NPAC, in accordance with the FCC' LNPA Working Group s guidelines. Qwest will routinely send a concurrence message within the time frames established by the industry. 10.The Parties agree to implement LNP within the guidelines set forth by the generic technical requirements for LNP as specified in the Agreement. 10.Neither Party shall be required to provide number portability for numbers that are excluded by FCC rulings (e.g. 500 and 900 NPAs, 950 and 976 NXX number services). 10.After an end-office becomes equipped with LNP, all NXXs assigned to that end office will be defined as portable, to the extent Technically Feasible, and translations will be changed in each Party's Switches so that the portable NXXs are available for LNP database queries. When an NXX is defined as portable, it will also be defined as portable in all LNP-capable Switches that have direct trunks to the end office associated with the portable NXX. 10.Each Party shall offer number portability to customers for any portion of an existing DID block without being required to port the entire block of DID numbers. Each Party shall permit customers who port a portion of DID numbers to retain DID service on the remaining portion of the DID numbers. 10.At the time of porting a number via LNP from Qwest, Qwest shall ensure that the LlDB entry for that number is de-provisioned if the Qwest LlDB is not being used by CLEC. 10.04/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24, 2002 (July 25, 2002 Errata) ATTACHMENT 10.10 Both Parties agree to follow the LNP Switch request process established by the Parties and in compliance with industry guidelines. 10.11 NXX Migration , or Local Exchange Routing Guide Reassignment, reassigns the entire Central Office Code (NXX) to the CLEC Switch if the code is used solely for one End User. Where one Party has activated an entire NXX for a single End User, or activated a substantial portion of an NXX for a single End User with the remaining numbers in the NXX either reserved for future use or otherwise unused, if such End User chooses to receive service from the other Party, the first Party shall cooperate with the second Party to have the entire NXX reassigned to an End Office operated by the second Party through the NANP administrator. In addition, both Parties agree to cooperate in arranging necessary updates and industry notification in the LERG (and associated industry databases, routing tables, etc. ). Such transfer will be accomplished with appropriate coordination between the Parties and subject to appropriate industry lead-times (as identified in the LERG and the Central Office Code Administration guidelines) for movement of NXXs from one Switch to another. Other applications of NXX migration will be discussed by the Parties as circumstances arise. 10.12 In connection with all LNP requests, the Parties agree to comply with the National Emergency Number Association (NENA) recommended standards for service provider Local Number Portability (NENA-02-011), as may be updated from time to time, regarding unlocking and updating End Users telephone number records in the 911/Automatic Location Information (All) database. The current provider shall send the 911 unlock record on the completion date of the order to the 911 database administrator. 10.13 Porting of Reserved Numbers. The customers of each Party may port reserved numbers from one Party to the other Party via LNP. Qwest will port numbers previously reserved by the Customer via the appropriate retail tariffs until these reservations expire. Qwest will no longer reserve numbers for End User customers. 10.14 Limits on Subscriber Relocation. Qwest and CLEC agree that a Customer may geographically relocate at the same time as it ports its telephone number, using LNP, to the new service provider; provided, however, that the current service provider may require that the Customer s relocation at the time of the port to the new service provider be limited to the geographic area represented by the NXX of the ported telephone number. The current service provider may not impose a relocation limitation on the new service provider or the new service provider s subscribers that is more restrictive than that which the current service provider would impose upon its own subscribers with telephone numbers having the same NXX as the telephone number(s) being ported. addition, the current service provider may not impose any restrictions on relocation within the same Rate Center by a ported End User while that End User is served by the new service provider. 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGA T - Third Revision, May 24, 2002 (July 25, 2002 Errata) ATTACHMENT 10.3 Service Management System 10.Each Party shall sign the appropriate NPAC user agreement(s) and obtain certification from the appropriate NPAC administrator(s) that the Party or the Party's Service Order Administration (SOA) and Local Service Management System (LSMS) vendor(s) has systems and equipment that are compatible with the NPAC's established protocols and that the application of such systems and equipment is compatible with the NPAC. 10.Each Party shall cooperate to facilitate the administration of the SMS through the process prescribed in the documents referenced in the Agreement. 10.4 Database and Query Services 10.Qwest shall perform default LNP queries where CLEC is unable to perform its own query. CLEC shall perform default LNP queries where Qwest is unable to perform its own query. Qwest query services and charges are defined in FCC Tariff #1, including End Office and Tandem Default Query Charges which are contained in Tariff Section 13 (Miscellaneous Service) and Database Query Charges which are contained in Tariff Section 20 (CCSAC Service Applications). 10.For local calls to a NXX in which at least one number has been ported via LNP at the request of CLEC, the Party that owns the originating Switch shall query an LNP database as soon as the call reaches the first LNP capable Switch in the call path. The Party that owns the originating Switch shall query on a local call to a NXX in which at least one number has been ported via LNP prior to any attempts to route the call to any other Switch. Prior to the first number in a NXX being ported via LNP at the request of CLEC, Qwest may query all calls directed to the NXX, subject to the billing provisions as discussed in the Agreement and provided that Qwest queries shall not adversely affect the quality of service to CLEC's customers or End Users as compared to the service Qwest provides its own customers and End Users. 10.A Party shall be charged for a LNP query by the other Party only if the Party to be charged is the N-1 carrier and it was obligated to perform the LNP query but failed to do so. Parties are not obligated to perform the LNP query prior to the first port requested in a NXX. 10.On calls originating from a Party s network, the Party will populate if Technically Feasible, the Jurisdiction Information Parameter (JIP) with the first six digits of the originating LRN in the SS7 Initial Address Message. 10.Each Party shall cooperate in the process of porting numbers from one carrier to another so as to limit service outage for the ported subscriber. Qwest shall update its LNP database from the NPAC SMS data within fifteen (15) minutes of receipt of a download from the NPAC SMS. 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24 2002 (July 25,2002 Errata) ATTACHMENT 10.5 Ordering 10.Both Parties shall comply with ordering standards as developed by the industry and as described in the Agreement. LNP service is ordered via a Local Service Request and associated Number Portability forms. CLEC may order long term number portability either manually or through an electronic interface. The electronic gateway solution for ordering service is described in the Agreement. 10.Standard Due Date Intervals. Service intervals for LNP are described below. These intervals include the time for Firm Order Confirmation (FOC). Orders received after 7:00 p.m. (mountain time) are considered the next business day. The following service intervals have been established for local number portability: Telephone Numbers To Port Interval* Simple (1 FR/1 FB)3 business days (includes FOC 24 hr interval) 4 business days (includes FOC 24 hr interval) 51 or more Project Basis Complex (PBX Trunks, ISDN, Centrex) 5 business days (includes FOC 24 hr interval) 26 or more Project Basis Intervals for LNP with Unbundled Loops shall be governed by the SGAT. 10.Most LNP order activity is flow-through, meaning that the ten (10) digit unconditional trigger, or line side attribute (LSA) trigger, can be set automatically. CLEC may request any Due Date/Frame Due Time (DD/FDT) where the trigger can be set automatically, although there may be some instances when Qwest or the Number Portability Administration Center/Service Management System (NPAC/SMS) will provide prior electronic notice of specific blocks of time which cannot be used as a DD/FDT due to scheduled maintenance or other circumstances. If the DD/FDT on a flow-though cut is outside Qwest's normal business hours for LNP, Qwest will have personnel available in the Repair Center to assist in the event that CLEC experiences problems during the cut. In addition, Qwest allows CLEC to request a Managed Cut on a 24 X 7 basis in those situations where a cut would otherwise have been 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24, 2002 (July 25, 2002 Errata) ATTACHMENT flow-through, but where CLEC has a business need to have Qwest personnel dedicated to the cut. The terms and conditions for Managed Cuts are described in 10. 10.Qwest will set the ten (10) digit unconditional trigger for numbers to be ported, unless technically infeasible, by 11 :59 p.m. (local time) on the business day preceding the scheduled port date. (A 10- digit unconditional trigger cannot be set for DID services in 1AESS, AXE10, and DMS10 Switches thus managed cuts are required, at no charge.) The ten (10) digit unconditional trigger and Switch translations associated with the End User Customer s telephone number will not be removed, nor will Qwest disconnect the Customer s billing and account information, until 11 :59 p.m. (local time) of the next business day after the Due Date. CLEC is required to make timely notifications of Due Date changes or cancellations by 8:00 p.m. mountain time on the Due Date through a supplemental LSR order. In the event CLEC does not make a timely notification, CLEC may submit a late notification to Qwest as soon as possible but in no event later than 12:00 p.m. mountain time the next business day after the Due Date to Qwest's Interconnect Service Center in the manner set forth below. For a late notification properly submitted, Qwest agrees to use its best efforts to ensure that the End User s service is not disconnected prior to 11 :59 p.m. of the next business day following the new Due Date or, in the case of a cancellation, no disruption of the End User s existing service. Late notifications must be made by calling Qwest's Interconnect Service Center followed by CLEC submitting a confirming supplemental LSR order. 10.LNP Managed Cut with CLEC-provided Loop: A Managed Cut permits CLEC to select a project managed cut for LNP. Managed Cuts are offered on a 24 X 7 basis. 10.The date and time for the managed cut requires up-front planning and may need to be coordinated between Qwest and CLEC. All requests will be processed on a first come, first served basis and are subject to Qwest's ability to meet a reasonable demand. Considerations such as system downtime, Switch upgrades, Switch maintenance, and the possibility of other CLECs requesting the same FDT in the same Switch (Switch contention) must be reviewed. In the event that any of these situations would occur, Qwest will coordinate with CLEC for an agreed upon FDT, prior to issuing the Firm Order Confirmation (FOC). In special cases where a FDT must be agreed upon, the interval to reach agreement will not exceed two (2) days. In addition , standard intervals will apply. 10.CLEC shall request a Managed Cut by submitting a Local Service Request (LSR) and designating this order as a Managed Cut in the remarks section of the LSR form. 1 O.O4/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24, 2002 (July 25,2002 Errata) ATTACHMENT 1 10.CLEC will incur additional charges for the Managed Cut dependent upon the FDT. The rates are based upon whether the request is within Qwest's normal business hours or out of hours. Qwest's normal business hours are 7:00 a.m. to 7:00 p., End User local time, Monday through Friday. The rate for Managed Cuts during normal business hours is the standard rate. The rate for Managed Cuts out of hours, except for Sundays and Holidays, is the overtime rate. Sundays and Holidays are at premium rate. 10.Charges for Managed Cuts shall be based upon actual hours worked in one half (~) hour increments. Exhibit A of this Amendment contains the rates for Managed Cuts. CLEC understands and agrees that in the event CLEC does not make payment for Managed Cuts, unless disputed as permitted under the Agreement, Qwest shall not accept any new LSR requests for Managed Cuts. 10.Qwest will schedule the appropriate number of employees prior to the cut, normally not to exceed three (3) employees, based upon information provided by CLEC. CLEC will also have appropriate personnel scheduled for the negotiated FDT. If CLEC's information is modified during the cut, and, as a result, non-scheduled employees are required, CLEC shall be charged a three (3) hour minimum callout charge per each additional non-scheduled employee. If the cutis either cancelled, or supplemented (supp) to change the due date, within twenty four (24) hours of the negotiated FDT, CLEC will be charged a one person three (3) hour minimum charge. If the cut is cancelled due to a Qwest error or a new due date is requested by Qwest , within twenty-four (24) hours of the negotiated FDT, Qwest may be charged by CLEC one person three (3) hour minimum charge as set forth in Appendix A. 10.In the event that the LNP Managed Cut LNP conversion is not successful, CLEC and Qwest agree to isolate and fix the problem in a timeframe acceptable to CLEC or the Customer. If the problem cannot be corrected within an acceptable timeframe to CLEC or the Customer, CLEC may request the restoral of Qwest service for the ported Customer. Such restoration shall begin immediately upon request. If CLEC is in error then a supplemental order shall be provided to Qwest. If Qwest is in error, no supplemental order or additional order will be required of CLEC. 10.5.4.Qwest shall ensure that any LNP order activity requested in conjunction with a Managed Cut shall be implemented in a manner that avoids interrupting service to the End User, including, without limitation, ensuring that the End User s Qwest Loop will not be disconnected prior to confirmation that CLEC Loop has been successfully installed. 10.6 Maintenance and Repair 1 0.04/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGAT - Third Revision, May 24, 2002 (July 25, 2002 Errata) ATTACHMENT 10.Each Party is responsible for its own End Users and will have the responsibility for resolution of any service trouble report(s) from its End Users. End user customers will be instructed to report all cases of trouble to their Service Provider. 10.Each Party will provide their respective End User customers the correct telephone numbers to call for access to their respective repair bureaus. Each Party will provide their repair contact numbers to one another on a reciprocal basis. 10.Qwest will work cooperatively with CLEC to isolate and resolve trouble reports. When the trouble condition has been isolated and found to be within a portion of the Qwest network, Qwest will perform standard tests and isolate and repair the trouble within twenty-four (24) hours of receipt of the report. 10.Qwest will proactively test new Switch features and service offerings to ensure there are no problems with either the porting of numbers or calls from Qwest customers to CLEC customers with ported numbers or vice versa. 10.7 Rate Elements 10.Qwest will comply with FCC and Commission rules on cost recovery for long term number portability. 10.04/mm/LNP Amd/Fretel Comm. LLC/ID Amendment to CDS-990518-0068 Qwest Idaho SGA T - Third Revision, May 24, 2002 (July 25, 2002 Errata) Exhibit A Idaho Fretel Communications, LLP Resale Wholesale Discount Percentage Recurring Charges Wholesale Discount Percentage Nonrecurring Charges See FCC Tariff #1 Section 20.1 & 20. $26. $34. $42. 10.9111E911 No Char e NOTES: Order No. 29408, Idaho Public Utilities Commission, Case No. OWE-01-11 (Jan. 5, 2004). Owest Idaho SGAT Third Revision Exhibit A 11.04/mm/Fretel Communications, LLC/LNP Amend/ID CDS-990518-0068 4th Amended January 16, 2004