20040719Amendment.pdf

F\ECE!VED
Mary S. Hobson (ISB# 2142)
Stoel Rives LLP
101 South Capitol Boulevard - Suite 1900
Boise, ill 83702
Telephone: [phone]
Facsimile: [phone]
mshobson~stoel.com
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UTILiTiES COr;il"'1ISSION
Karen Frame
Covad Communications Company
7901 Lowry Boulevard
Denver, CO 80230
Telephone: [phone]
kframe~covad.com
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
JOINT APPLICATION OF QWEST
CORPORATION tka U S WEST
COMMUNICATIONS, INC. AND COY AD
COMMUNICATIONS COMPANY FOR
APPROVAL OF AN INTERCONNECTION
AGREEMENT PURSUANT TO 47 U.
9252(e)
CASE NO.USW- T -99-
APPLICATION FOR APPROVAL OF
AMENDMENT TO THE
INTERCONNECTION AGREEMENT
Qwest Corporation ("Qwest") and Covad Communications Company ("Covad") hereby
jointly file this Application for Approval of Amendment to the Interconnection Agreement
Amendment"), which was approved by the Idaho Public Utilities Commission on April 22
1999 (the "Agreement"). A copy of the Amendment is submitted herewith.
This Amendment was reached through voluntary negotiations without resort to mediation
or arbitration and is submitted for approval pursuant to Section 252( e) of the Communications
Act of 1934, as amended by the Telecommunications Act of 1996 (the "Act"
Section 252(e)(2) of the Act directs that a state Commission may reject an amendment
reached through voluntary negotiations only if the Commission finds that: the amendment (or
portion( s) thereof) discriminates against a telecommunications carrier not a party to this
agreement; or the implementation of such an amendment (or portion) is not consistent with the
public interest, convenience and necessity.
APPLICATION FOR APPROV AL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT Page 1
Boise-173784.1 0029164-00016
Covad and Qwest respectfully submit this Amendment provides no basis for either
these findings, and, therefore jointly request that the Commission approve this Amendment
expeditiously. This Amendment is consistent with the public interest as identified in the pro-
competitive policies of the State of Idaho, the Commission, the United States Congress, and the
Federal Communications Commission. Expeditious approval of this Amendment will enable
Covad to interconnect with Qwest facilities and to provide customers with increased choices
among local telecommunications services.
Covad and Qwest further request that the Commission approve this Amendment without
a hearing. Because this Amendment was reached through voluntary negotiations, it does not
raise issues requiring a hearing and does not concern other parties not a party to the negotiations.
Expeditious approval would further the public interest.
Respectfully submitted this 19th day of July, 2004.
Qwe Cor
and
Karen Frame, Senior Counsel
Covad Communications Company
APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT Page 2
Boise-173784.1 0029164-00016
CERTIFICATE OF SERVICE
I hereby certify that on this 19th day of July, 2004, I served the foregoing
APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION
AGREEMENT upon all parties of record in this matter as follows:
Jean Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
Boise, Idaho 83720-0074
i i ewell~puc.state.id. us
Hand Delivery
U. S. Mail
Overnight Delivery
Facsimile
Email
Karen Frame, Senior Counsel
Covad Communications Company
7901 Lowry Boulevard
Denver, CO 80230
Telephone: [phone]
kframe~covad.com
Hand Delivery
U. S. Mail
Overnight Delivery
Facsimile
Email
~~/f?
Brandi L. Gearhart, PLS
Legal Secretary to Mary S. Hobson
Stoel Rives LLP
APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT Page 3
Boise-173784.1 0029164-00016
Commercial Line-Sharing Amendment
to the
Interconnection Agreement
Between
Qwest Corporation
and
DIECA Communications Inc.
d/b/a Covad Communications Company,
for the State of Idaho
This Amendment ("Amendment") is to the Interconnection Agreement between Owest
Corporation (fIk/a U S WEST Communications, Inc.
) ("
Owest"), a Colorado corporation
and DIECA Communications, Inc., d/b/a Covad Communications Company ("CLEC"), a
Virginia corporation.
RECIT ALS
WHEREAS, the Parties entered into an Interconnection Agreement dated January 15
1999 , for service in the State of Idaho, that was approved by t e Idaho Public Utilities
omm on omm on il 22 1999 ("Agreemen ; an
WHEREAS CLEC wishes to enter into an agreement to obtain line-sharing on a
commercial basis from Owest between October 2, 2003 and October 1 , 2007 at rates
terms , and conditions agreed to and different than the rates terms and conditions of the
Agreement, and Qwest wishes to provide such line-sharing;
WHEREAS, the Parties wish to amend the Agreement by adding the applicable terms
and conditions for commercial line-sharing.
AG REEM ENT
NOW THEREFORE , in consideration of the mutual terms, covenants and conditions
contained in this Amendment and other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, the Parties agree as follows:
1. Amendment Terms
This Amendment is made in order to add to the Agreement the terms, conditions and
rates for Commercial Line-Sharing, as set forth in Attachments 1 and Exhibit A, attached
hereto and incorporated herein.
2. Effective Date
This Amendment shall be deemed effective upon Commission approval; however, the
Parties agree to implement the provisions of this Amendment for Line Sharing orders
with due dates on or after October 2, 2003. To accommodate this need , CLEC must
generate if necessary, an updated Customer Questionnaire. In addition to the
Questionnaire, all system updates will need to be completed by Qwest. CLEC will be
notified when all system changes have been made. Actual order processing may begin
once these requirements have been met.
June 29, 2004/Covad/Commercial Line Sharing/ID
Amendment
3. Amendments:Waivers
The provisions of this Amendment, including the provisions of this sentence, may not be
amended , modified or supplemented , and waivers or consents to departures from the
provisions of this Amendment may not be given without the written consent thereto by
both Parties' authorized representative. No waiver by any Party of any default
misrepresentation, or breach of warranty or covenant hereunder, whether intentional or
not, will be deemed to extend to any prior or subsequent default, misrepresentation , or
breach of warranty or covenant hereunder or affect in any way any rights arising by
virtue of any prior or subsequent such occurrence.
4. Reservation of Riahts
Nothing in this Amendment shall be deemed an admission by Qwest or CLEC
concerning the interpretation or effect of the rates, terms or conditions for the subject
matter contained in this Amendment or an admission by Qwest or CLEC that the rates
terms or conditions should not be changed , vacated, dismissed, stayed or modified.
Nothing in this Amendment shall preclude or estop Qwest or CLEC from taking any
position in any forum concerning the proper rates , terms or conditions or concerning
whether the rates, terms or conditions should be changed , vacated, dismissed, stayed or
mod ified.
5. Entire Aareement
This Amendment (including the documents referred to herein) constitutes the full and
entire understanding and agreement between the Parties with regard to the subjects of
this Amendment and supersedes any prior understandings, agreements, amendments
or representations by or between the Parties , written or oral, to the extent they relate
any way to the subjects of this Amendment.
The Parties intending to be legally bound have executed this Amendment as of the dates
set forth below, in multiple counterparts, each of which is deemed an original , but all of
which shall constitute one and the same instrument.
DIECA Communications Inc., dba
Covad Communications Company
~~ 4/ ~
horized Signature J~b It, /?I~
Name PrintedlTyped
~p~
f'odJU'al
Title
7/fQLrH
Date
June 29, 20o.4/Covad/Commercial Line Sharing/ID
Amendment
Qwest Corporation
~rCLi~
Authorized Signature
L. T. Christensen
Name PrintedlTyped
Director - Business Policy
Title
Vi;
, ~
Dat
Attachment
ATTACHMENT
22 Commercial Line Sharing
22.1 Description
Commercial Line Sharing provides CLEC with the opportunity to offer advanced data
services simultaneously with an existing end user customer s analog voice-grade
POTS") service provided by Qwest on a single copper loop referred to herein as
Commercial Shared Loop" by using the frequency range above the voice band on a
copper loop. This frequency range will be referred to herein as the High Frequency
Portion of the loop ("the HFPL"). A splitter separates the voice and data traffic and
allows the copper loop to be used for simultaneous data transmission and Qwest POTS
service. The splitter must be provisioned prior to ordering Commercial Line Sharing.
The POTS service must be provided to the end user customer by Qwest.
22.Qwest agrees to provide Line Sharing on a commercial basis asset forth below.
22.Term. CLEC may order Commercial Line Sharing
arrangements during the period beginning on October 2, 2003 and ending
on October 1 , 2004 ("Commercial Line Sharing ) in accordance with the
provisions of this subsection. The monthly recurring charge for any
Commercial Line Sharing arrangement shall apply as set forth below.
This Amendment expires on October 1 , 2007, however, Covad shall not
place any orders pursuant to the terms and conditions of the Amendment
after October 1 2004.
(a) During the period beginning on October 2 2003
and ending on October 1 , 2007, the monthly recurring charge for any
Commercial Line Sharing arrangement shall be as provided in Exhibit A.
22.Discontinuation of Voice Service. Notwithstanding
anything herein to the contrary, if Qwest disconnects an , end user
customer s voice service in accordance with Applicable Law, then CLEC
shall have the option to purchase the entire loop being disconnected if it
wishes to continue providing DSL service to such end user customer;
provided that.if Covad does not exercise such option, both the DSL and
voice services provisioned over the line will be disconnected by Qwest.
22.Conversion of Existing Line Sharing Arrangements.
COV AD may convert any existing line sharing arrangements under its
Interconnection Agreement or any amendment thereto to Commercial
Line Sharing during the term of this Amendment provided that.such
conversions shall not be included as New Incremental Growth for
purposes of determining pricing of Commercial Line Sharing under this
Amendment. A separate, cost-based conversion charge may apply.
June 29, 2004/Covad/Commercial Line Sharing/lD
Amendment
Attachment
22.2 Terms and Conditions
22.2. 1 General
22.To order the HFPL, CLEC must have a splitter installed in
the Qwest wire center that serves the end user customer as provided for
in this Section. Splitters may be installed in Qwest Wire Centers per the
Collocation Section of CLEC's interconnection agreement with Owest.
Splitters will be appropriately hard-wired or pre-wired so that Qwest is not
required to inventory more than two (2) points of termination. The end
user customer must have dial tone originating from a Qwest Switch in that
Wire Center. CLEC must provide the end user customer with, and
responsible for, the installation of a splitter filter(s) and/or other
equipment necessary for the end user customer to receive separate voice
and data service across a single copper loop.
22.On or after October 2, 2004 , changes to the operations
support systems and other processes required to support Commercial
Line Sharing shall not be subject to and shall be exempt from any
otherwise aQplicable provisions of the change management process
(CMP); and Commercial Line Sharing arrangements shall not be subject
to performance assurance plan remedies or any other service quality
standards or remedies applicable to Qwest. On or after October 2, 2004
Qwest shall provide Installation and Repair metrics for Line Sharing
performance reporting to replace standard performance measurements
and reporting, which will be set forth in Exhibit B.
22.CLEC may use the HFPL to provide any xDSL services
that will not interfere with analog voiceband transmissions and otherwise
in accordance with Applicable Law. Such services currently include but
may not be limited to ADSL, RADSL, Multiple Virtual Lines (MVL) and
G.lite. In the future, additional services may be used by CLEC to the
extent those services are deemed acceptable for Commercial Line
Sharing deployment under Applicable Law or governing industry
standards.
22.1.4 CLEC may not order the HFPL on a given copper loop if
Qwest, or another Telecommunications Carrier, is already using the high
frequency spectrum , unless the end user customer provides authorization
to the new provider to perform the disconnect of the incumbent provider
DSL or other service using the high frequency spectrum.
22.CLEC may request, and Qwest shall provide, required
conditioning on up to 50/0 of the Commercial Shared Loops arrangements
ordered by CLEC in a calendar year. Conditioning shall mean the
removal of load coils and interfering bridged taps, but shall not include
any line moves or special construction. UDC removal and line moves
may be provided by Qwest on Commercial Shared Loop arrangements in
accordance with Qwest's facility provisioning and routine network
modification processes; notwithstanding the foregoing, Qwest may
modify or discontinue such processes pursuant to Applicable Law. Any
conditioning above the 50/0 cap shall be subject to the charges for loop
June 29, 2004/Covad/Commercial Line Sharing/ID
Amendment
Attachment
conditioning in Exhibit A. Qwest shall perform requested conditioning,
including de-loading and removal of interfering bridged taps, unless
Qwest demonstrates in advance that conditioning a Commercial Shared
loop will significantly degrade the end user customer s analog voice-grade
POTS service. Based on the pre-order make-up of a given copper loop,
CLEC can make a preliminary determination if the loop can meet the
technical parameters applicable to the data service it intends to provide
over the loop.
22.Qwest may conduct an annual audit to determine
the sum of conditioned Commercial Line Shared loops in the
preceding calendar year (January through December), if any, that
exceeded the 50/0 cap on conditioning. The number that exceed
the 50/0 cap shall be assessed a non-recurring charge to
assessed for all conditioning performed above the 50/0 cap
described in section 9.22.5 of this Agreement. CLEC shall
pay such charges within 30 days of receiving notice of them.
22.Rate Elements
22.Recurring Rates for Commercial Shared Loop.
22.Commercial Shared Loop Charge - A monthly recurring
charge for the use of the Commercial Shared Loop shall apply. This
charge shall be inclusive of any charges to recover modification or
upgrade costs to Qwest Operations Support Systems (OSS) required to
accommodate line sharing, whether such charges are recovered by
Qwest as recurring or non-recurring charges. Notwithstanding the
foregoing, OSS development, enhancement, and maintenance costs
applicable to all UNEs may be recovered through a separate cost-based
charge pursuant to Applicable Law.
22.Interconnection Tie Pairs - Two Interconnection Tie Pairs
(2 ITPs), 1 for voice and 1 for combined voice/data, per connection.
22.Nonrecurring Rates for the Commercial Shared Loop.
22.Basic Installation Charge for Commercial Shared Loop - A
nonrecurring charge for each Commercial Shared Loop installed shall
apply. As provided in Section 9.22., Conditioning shall be included
in this charge , subject to the 50/0 cap on conditioning.
22.If the conditioning significantly degrades the voice services
on the loop such that it is unacceptable to the end user customer, CLEC
shall pay the conditioning charge in Exhibi~ A to recondition the loop.
22.A separate Conditioning charge may apply pursuant to
Section 9.22.5 above.
22.Any Miscellaneous work performed by Qwest at the
request of the CLEC will be billed according to current Qwest federal
June 29, 2004/Covad/Commercial Line Sharing/ID
Amendment
Attachment
access tariff, and CLEC agrees to pay such charges.
22.A separate cost-based charge for Conversions of existing
line sharing arrangements pursuant to section 9.22.3 may apply. If
the Parties cannot mutually agree upon such charge, Qwest shall apply a
conversion charge on an 1GB basis, and COV AD agrees to pay such
charges.
22.Nonrecurring Rates for Maintenance and Repair.
22.Trouble Isolation Charge - A nonrecurring charge for
trouble isolation shall be applied in accordance with Qwest's current
federal access tariff.
22.Additional Testing CLEC may request Qwest to perform
additional testing, and Qwest may decide to perform the requested testing
on a case-by-case basis. A nonrecurring charge will apply in accordance
with Qwest's current federal access tariff.
22.4 Ordering Process
22.The ordering process for Commercial Shared Loops shall be
pursuant to the process stated in Qwest Product Catalog ("PCA T"). In the event
there is a conflict between the Qwest PCA and the Interim Line-sharing
Agreement dated April 20, 2000, as amended ("the Interim Agreement"), the
terms and conditions of the Interim Agreement shall prevail.
22.5 Repair and Maintenance
22.1 The repair and maintenance process for Commercial Shared Loops
shall be pursuant to the process stated in the Qwest PCA T. In the event there
is a conflict between the Qwest PCA T and the Interim Agreement. the terms
and conditions of the Interim Agreement shall prevail.
22.6 Intervals
22.1 The intervals for the provisioning and repair of Commercial Shared
Loops ordered under this Amendment shall be pursuant to the applicable
process stated in the Interconnection Agreement, as amended , subject
to the provisions of section 9.22.2 of this Amendment.
June 29, 2004/Covad/Commercial Line Sharing/ID
Amendment
Interconnection Tie Pairs IITP) - Per Termination
DSO $0.
DS1 $1.
DS3 $14.
Shared Services
Line Sharina
9.4.Shared Loop, per Loop from 10/2103 through 10/1/04 (footnote 1)$0.$38.
Rate GrouDs for determinina Rc rate for Line Installed 10/2/2004-9/30/2005
Previous Year New Incremental Growth totalina 15000 Lines or more $5.$35.
Previous Year New Incremental Growth totalina 12500-14999 LineslGt. 12,500 rate)$6.$35.
Previous Year New Incremental Growth totalina 7 500-12,499 Lines(Gt. 7500 rate)$7.$35.
Previous Year New, Incremental Growth totalina less that 7,500 Lines $8.$35.
Rate GrouDs for determinina Rc rate for Line Installed 10/1/2005-10/1/2007
Previous Year New Incremental Growth totalina 17,500 Lines or more $5.$35.
Previous Year New Incremental Growth totalina, 12 500-17 499 LineslGt. 12 500 rate)$6.$35.
Previous Year New Incremental Growth totalino 7 500-12499 Lines(Gt. 7,500 rate)$7.$35.
Previous Year New Incremental Growth totalina less that 7,500 Lines $8.$35.
9.4.Cable Unloadina / Bridae Tap Removal
22.Loop Unloadina $9.
22.Looo conditionina $22.
Reclassification charae IcB
9.4.Splitter Shelf charQe $4.45 $547.
9.4.Solitter TIE Cable Connections
Splitter in the Common Area-Data to 410 Bblock $3.689.
Splitter in the Common Area-Data Direct to cLEC $3.850.
Splitter on the IDF - Data to 410 Block $0.$834.
Splitter on the IDF 0, Data Direct to cLEC $1.623.47
Splitter on the MDF-Data to 410 Block $0.$861.
Splitter on the MDF - Data Direct to cLEc $2.$1,922.42
9.4.Engineering 079.
9.4.Conversion charae.IcB
1. Beginning in October 2, 2004 the Rc will be adjusted based on annual volumes from the previous
year.To determine the annual additional net volume of Line Shared services, Qwest will subtract the
total number of Line Shared services in service as of September 30, of the immediate previous year
from the total number of Line Shared services in service as of September 30,of the current vear.
# The Cable UnloadinQ Bridae Tap Removal charae does not aoolv until further notice
EXHIBIT B TO COMMERCIAL LINE SHARING AMENDMENT
1. On or after October 2 , 2004 all of CLEC's existing Line Sharing arrangements, whether
ordered pursuant to this Amendment, shall not be subject to performance assurance plan remedies
or any other service quality standards or remedies applicable to Qwest.
In lieu of these performance provisions , Qwest shall provide performance reporting on the following
commercial line sharing metrics:
Firm Order Commitments On Time
Installation Commitments Met
Order Installation Interval
...
Out of Service Cleared within 24 Hours
Mean Time to Restore
Trouble Rate
The business rules for the foregoing metrics are attached and are subject to change upon written
notice to CLEC. In addition, Qwest shall provide CLEC with ad hoc data showing the monthly
Repeat Trouble rate for Commercial Line Sharing arrangements in a reasonable form and manner
for the term of the Amendment in any month that CLEC makes a written request for such ad hoc
data.2. Qwest agrees to provide a one-time credit to CLEC according to the formula set forth below.
To the extent that it is necessary for the Parties to seek the consent or approval of a regulatory
agency or authority to effect the provisions of this section, the Parties shall, either jointly or severally,
reasonably act to make and support such a request and cooperate in such process.
NPV 1($0.065 * CLEC Lines * 24 months)
Where
NPV = Net Present Value function
Discount Rate = 100/0
CLEC Lines = Total number of CLEC's Line Sharing arrangements in service as of the
Effective Date of the Amendment.
Qwe st.
Spirit of Service
Line Sharing Commercial Measurement Definitions
Version 1.
June 7, 2004
Page 2
FOC-1 - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Qwest returns Firm Order Confirmations (FOCs) to
CLECs in response to LSRs received from CLECs, focusing on the degree to which FOCs are
provided within specified intervals.
Description:
Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs
within the intervals specified under "Standards" below for FOC notifications.
Includes all LSRs that are submitted through llvlA-GUI and IMA-EDI interfaces that
receive an FOC during the reporting period, subject to exclusions specified below.
(Acknowledgments sent separately from an FOC (e., EDI 997 transactions are not
included.
. LSRs will be evaluated according to the FOC interval categories shown in the "Standards
section below, based on the number of lines/services requested on the LSR or, where
multiple LSRs from the same CLEC are related, based on the combined number of
lines/services requested on the related LSRs.
Reporting Period: One month Unit of Measure: Percent
Keporllng: illUlVluual ulsaggreganon Kepornng: KegIonalleVel.
CLEC
Formula:
FOC-1 = ~(Count ofLSRs for which the original FOC's "(FOC Notification Date & Time)-
(Application Date & Time)" is within the intervals specified for the service category
involved) + (Total Number of original FOC Notifications transmitted for the service
category in the reporting period)) x 100
Exclusions:
LSRs involving individual case basis (ICB) handling based on quantities of lines, as specified in the
Standards" section below, or service/request types, deemed to be projects.
Hours on Weekends and holidays.
LSRs with CLEC-requested FOC arrangements different from standard FOC arrangements.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the measure definition.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting:
Line Sharing
Standard FOe Intervals
Product Group NOTE
Line Sharing
loops
24 shared
Foe
Interval
24 hours
Availability:
TBD
Page 3
Notes:
LSRs with quantities above the highest number specified for
each product type are considered ICB.
Page 4
ICM-1 -Installation Commitments Met
Purpose:
Evaluates the extent to which Qwest installs services for Customers by the scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.
All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and
which are completed/closed during the reporting period are measured, subject to exclusionsspecified below. Change order types included in this measurement consist of all C ordersrepresenting inward activity (with "I" and "T" action coded line USOCs). Also included are orders withcustomer-requested due dates longer than the standard interval.
Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met
due date. The Applicable Due Date is the original due date or, if changed or delayed by thecustomer, the most recently revised due date, subject to the following: If Qwest changes a due
date for Qwest reasons, the Applicable Due Date is the customer-initiated due date, if any, thatis (a) subsequent to the original due date and (b) prior to a Qwest-initiated , changed due date, ifany.
Reporting Period: One month Unit of Measure: Percent
Reporting:
y "
...:1 'r"'1YT'""r""1,TIC VIC I~ I ( .1 .
( .
Disaggregation Reporting: Regional level.
Results for product/services listed in Product Reporting under "MSA Type
Disaggregation" will be reported according to orders involving:
ICM-1A Dispatches (Includes within MSA and outside MSA); and
ICM-IB No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be reported according to installations:
ICM-1 C Interval Zone 1 and Interval Zone 2 areas.
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date) 7 (Total
Orders Completed in the Reporting Period)) x 100
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Due dates missed for standard categories of customer and non-Qwest reasons. Standard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued, no access to customer premises, and customer hold for
payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the measure definition.
Page 5
Product Reportin2
MSA- Type:
Line Sharing
Zone- Type:
Availability:Notes:
TBD
Page 6
011-1 - Order Installation Interval
Purpose:
Evaluates the timeliness of Qwest's installation of services for CLECs, focusing on the
average time to install service.
Description:
Measures the average interval (in business days) between the application date and the completion
date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date
by Qwest and which are completed/closed during the reporting period, subject to
exclusions specified below. Change order types for additional lines consist of all Corders
representing Inward activity.
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the CLEC , the most
recently revised due date, subject to the following: If Owest changes a due date for Owest
reasons , the Applicable Due Date is the GLEe-initiated due date, if any, that is (a) subsequent tothe original due date and (b) prior to a Owest-initiated, changed due date, if any. NOTE 1
Time intervals associated with GLEe-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Owest-initiated due date, if any, following the Applicable Due Date, from the subsequent CLEC-
initiated due date, if any. NOTE 1
Reporting Period: One month Unit of Measure: Average Business Days
Reporting:
Individual
CLEC
Disaggregation Reporting: Regional level.
Results for product/services listed in Product Reporting under "MSA Type
Disaggregation" will be reported according to orders involving:
OII-1A Dispatches (Includes within MSA and outside MSA); and
OII-IB No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be reported according to installations:
011-1 C Interval Zone 1 and Interval Zone 2 areas.
Formula:
L((Order Completion Date) - (Order Application Date) - (Time interval between the Original
Due Date and the Applicable Date) - (Time intervals associated with CLEC-initiated due date
changes or delays occurring after the Applicable Due Date)) + Total Number of Orders
Completed in the reporting period
lanation: The average installation interval is derived by dividing the sum of installation
intervals for all orders (in business days) by total number of service orders completed in the
reporting period.
Exclusions:
Orders with CLEC requested due dates greater than the current standard interval.
. Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
Page 7
. Records missing data essential to the calculation of the measurement per the measure
definition.
Orders involving individual case basis (ICB) handling based on quantities of lines, circuits
or 100 s , or orders deemed to be roj ects.
Product Re ortin
MSA-
Line Sharing
Re orted As:
Average business days
Zone-e -
Availability:
TBD
Notes:
1. According to this definition , the Applicable Due Date can
change , per successive GLEG-initiated due date changes or
e ays, up 0 e pOIn w en a wes -Inl la e ue ate change
occurs. At that point, the Applicable Due Date becomes fixed
(Le., with no further changes) as the date on which it was set
prior to the first Qwest-initiated due date change, if any.
Following the first Qwest-initiated due date change, any further
GLEG-initiated due date changes or delays are measured as
time intervals that are subtracted as indicated in the formula.
These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple
Qwest-initiated due date changes occur, the stated method for
calculating delay intervals is applied to each pair of Qwest-
initiated due date change and subsequent GLEG-initiated due
date change or delay. The intervals thus calculated from each
pairing of Qwest and GLEG-initiated due dates are summed
. and then subtracted as indicated in the formula.) The result of
this approach is that Qwest-initiated impacts on intervals are
counted in the reported interval, and GLEG-initiated impacts on
intervals are not counted in the reported interval.
Page 8
00824-1 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the
out-of-service trouble reports were cleared within the standard estimate for specified services
(i., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services, that
are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a
specified service that is out-of-service (i., unable to place or receive calls), subject to
exclusions specified below.
. Time measured is from date and time of receipt to date and time trouble is indicated as
cleared.
Reporting Period: One month Unit of Measure: Percent
..,. -
illv n,o
...
Individual CLEC
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."R l;.-t~ IF'.VF'.l
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Results for producUservices listed in Product Reporting under "MSA Type
Disaggregation" will be reported according to orders involving:
OOS24-1A Dispatches (Includes within MSA and outside MSA);
and
OOS24-1B No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be reported according to installations:
00S24-1 C Interval Zone 1 and Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared
within 24
hours) I (Total Number of Out of Service Trouble Reports closed in the reporting period)) x
100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; No Field Visit Test OK, No Field Visit Found OK, Field VisitFound OK, and Miscellaneous - Non-Dispatch , non-owest (includes CPE, Customer
Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for No Trouble Found (NTF), Test
0 K (TOK), Carrier Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involvinq a "no access" delay,
Page 9
. Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
. Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
. Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the measure
definition.
, Page 10
Product Reporting:
M SA-Type -
Line Sharing
Zone-Type -
Availability:Notes:
TBD
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MTTR-1 - Mean Time to Restore
Purpose:
Evaluates timeliness ofre air, focusin how long it takes to restore services to
Description:
Measures the average time taken to clear trouble reports.
Includes all trouble reports closed during the reporting period, subject to exclusions specified below.
Includes customer direct reports, customer-relayed reports, and test assist reports that result in a
trouble report.
. Time measured is from date and time of recei t to date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Hours and Minutes
eration.
Reporting:
Individual CLEC
Disaggregation Reporting: Regional level.
Results for product/services listed in Product Reporting under "MSA Type
Disaggregation" will be reported according to orders involving:
MTTR-1A Dispatches (Includes within MSA and outside MSA);
and
MTTR-IB No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Isaggrega Ion WI e repo e accor Ing 0 Ins a a Ions:
MTTR-1 C Interval Zone 1 and Interval Zone 2 areas.
Formula:
I((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) -T (Total
number of Trouble Reports closed in the reporting period)
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; No Field Visit Test OK, No Field Visit Found OK, Field Visit Found OK, andMiscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier
Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for No Trouble Found (NTF), Test 0
K (TOK), Carrier Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
. Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
. Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
. Records with invalid product codes.
Records missin data essential to the calculation of the measurement er the measure definition.
Page 12
Product Reporting:
M SA-
Line Sharing
Zone- Tvee
Availability:Notes:
TBD
Page 13
TR-1 - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the
service or element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period, subject to exclusions
specified below.
Includes all applicable trouble reports, including those that are out of service and those
that are only service-affecting.
Reporting Period: One month Unit of Measure: Percent
Reporting Individual CLEC Disaggregation Reporting: Regional level.Formula:
. ,
((Total number of trouble reports closed in the reporting period involving the specified service
grouping) -7- (Total number of the specified services that are in servIce in the reportIng
penOd)j x IUU
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data (products listed for MSA-type, trouble reports coded
to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network
Interface; No Field Visit Test OK, No Field Visit Found OK, Field Visit Found OK, and
Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction , Carrier
Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type) trouble reports coded to trouble codes for No Trouble Found (NTF), Test 0 K (TOK),
Carrier Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets genera~ed for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type
For products measured from MT AS data (products listed for MSA-type, trouble reports involving a
no access" delay.
. Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
. Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
. Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the measure
defini tion.
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Product Reporting:
MSA Type:
Line Sharing
Zone Type:
Availability:Notes:
TBD
Page 15