Talknow Inc.pdf

SHEET 1
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
TITLE SHEET
IDAHO TELECOMMUNICATIONS TARIFF
This tariff contains the descriptions, regulations, and
rates applicable to the furnishing of service or facilities for
Telecommunications Services furnished TalkNow,Inc.
(ITalkNow"), with principal offices at 9775 Business Park Avenue,
San Diego, California 92131.This tariff applies for services
furnished within the State of Idaho.This tariff is on file with
the Idaho Public Utilities Commission,and copies may
inspected,during normal business hours,the company I
principal place of business.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 2
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
CONCURRING, CONNECTING OR
OTHER PARTICIPATING CARRIERS
Concurring Carriers None
Connecting Carriers None
Other Participating Carriers None
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 3
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
CHECK SHEET
The Sheets of this tariff are effective as of the date shown
at the bottom of the respective sheet (s). Original and revised
sheets as named below comprise all changes from the original
tariff and are currently in effect as of the date on the bottom
of this sheet.
SHEET REVISION SHEET
OriglnalOrlginalOrlginalOriglnalOriglnalOriglnalOriglnalOriglnalOriglnalOrlginalOriglnalOrlginalOriglnalOrlginalOriglnalOriglnalOriglnalOriglnalOrlginalOrlginalOriglnalOriglnalOrlginalOriglnalOrlginalOriglnalOriglnalOrlginalOriglnalOriglnal
New or Revised Sheet
REVI S ION
OriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginal
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 4
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
TABLE OF CONTENTS
Page
Title Sheet..............................................
Concurring / Connecting or Other ParticipatingCarriers.................................................
Check Sheet..............................................
Table of Contents........................................
Tariff Format............................................
Tracking and Contact Information.........................
Section 1 - Technical Terms and Abbreviations.
. . . . . . . . . . .
Section 2 - Rules and Regulations........................
Undertaking of the Company.....................
Use of Services...............................
Liability of the Company......................
Responsibilities of the Customer. . . . . . . . .
. . . . .
Cancellation or Interruption of Service...... .
Credit Allowance..............................
Restoration of Service........................8 Deposit.......................................
Advance Payments..............................
10 Payment & Billing.............................
11 Reserved for Future Use.......................
12 Taxes.........................................
13 Late Charge...................................
14 Reconnection Charge...........................
Section 3 - Description of Service......................
Computation of Charges........................
Customer Complaints and/or Billing Disputes.
. .
Level of Service..............................
Service Offerings.............................
Section 4- Rates........................................
Idaho P~blic Utilities Commission
ACC~~of the Secretary
0 FOR FILING
OCT 1 5 2001
Boise Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 5
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
TARIFF FORMAT
A. Sheet Numbering: Sheet numbers appear in the upperright corner of the page. Sheets are numbered sequentially.
However / new sheets are occasionally added to the tariff. When
new sheet is added between sheets already in effect / a decimal isadded. For example / a new sheet added between pages 11 and would be page 11.
B. Sheet Revision Numbers: Revision numbers also appear in
the upper right corner of each sheet where applicable. These
numbers are used to indicate the most current page version on
file with the Commission. For example/4th Revised Sheet
cancels 3rd Revised Sheet 13. Consult the Check Sheet for thesheets currently in effect.
C. Paragraph Numbering Sequence: There are nine levels of
paragraph coding. Each level of coding is subservient to itsnext higher level:
1.1
1.1.A1.1.A.1.1.A.1. (a)
1.1.A.1. (a). I
1.1.A.1. (a).1. (i)
1.1.A.1. (a).1. (i). (1)
D. Check Sheets: When a tariff filing is made with the
Commission , an updated Check Sheet accompanies the tariff filing.
The Check Sheet lists the sheets contained in the tariff / with across reference to the current Revision Number. When new sheets
are added, the Check Sheet is changed to reflect the revision.
All revisions made in a given filing are designated by anasterisk (*
).
There will be no other symbols used on this sheet
if these are the only changes made to it (i.e., the format, etc.
remains the same, just revised revision levels on some sheets).
The tariff user should refer to the latest Check Sheet to find
out if a particular sheet is the most current on Commission file.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILlN(
OCT 1 5 20Ot
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:Boise. Idaho
October 15, 2001
SHEET 6
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
TRACKING
The following are the only symbols used for the purposes
indicated below:
(C)signify change in regulation
(D)signify a deletion
(I)signify rate increase
(L)signify material relocated in the tariff
(N)signify a new rate or regulation
(R)signify a rate reduction
(T)signi fy change text /but no change rateregulation
CONTACT INFORMATION
Customer complaints / bill inquiry / new service or disconnectrequests:
Bobby Vannoy
9775 Business Park Avenue
San Diego, California 92131
[phone]
Mail Address: bobby. vannoygworldxchange. com
Commission contact - tariff information:
Gary Wasserson
9775 Business Park Avenue
San Diego, California 92131
[phone]Mail Address: desiree. nealgworldxchange. com
Commission contact - complaints:
Gary Wasserson
9775 Business Park Avenue
San Diego, California 92131
[phone]Mail Address: desiree. nealgworldxchange. com
Idaho Agent:Na tional Corporate Research / LTD.
6140 Corporal LaneBoise, Idaho 83704
[phone]
Idaho P~blic Utilities Commission
OffIce of the Secretary
ACCEPTED FOR FILlN(
OCT 1 5 2001
Boise. Idaho
. "- 0
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 7
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
10XXX or 101XXXX Access Code - The Access Code is the 10XXX
or 101XXXX Access number.
Access Line - An arrangement from a local exchange telephone
company or other common carrier / using ei ther dedicated orswi tched access / which connects a Customer s location to the
Company s location or switching center.
Authorization Code - A numerical code, one or more of which
may be assigned to a Customer / to enable the Company to identify
the origin of the Customer so it may rate and bill the call.
Automatic number identification (ANI) is used as the
authorization code wherever possible.
Casual Calling - A dialing method that enables a Customer to
reach the interexchange carrier of the Customer / s choice even if
the Customer is not a regular Customer of that carrier. The
Customer utilizes a 10XXX or 101XXXX Access Code to make calls
and the Customer does not change its Primary InterexchangeCarrier.
Commission - Used throughout this tariff to mean the Idaho
Public Utili ties Commission.
Customer - The person, firm, corporation or other legal
enti ty which orders the services of the Company or purchases a
Company Prepaid Calling Card and/or originates prepaid callsusing such cards / and is responsible for the payment of charges
and for compliance with the Company s tariff regulations.
Company or TalkNow - Used throughout this tariff to mean
TalkNow / Inc. / a Delaware Corporation.
Dedicated Access - The Customer gains entry to the Company '
services by a direct path from the Customer s location to the
Company I s point of presence.
DUC - DUC stands for Designated Underlying Carrier.
Holiday - New Year I s Day / Independence Day / Labor Day
Thanksgiving Day and Christmas Day. Holidays shall be billed atthe evening rate from 8 a.m. to 11 p.m. After 11 p.m. / the lowernight rate shall go into effect.
LEC - LEC stands for Local Exchange Carrier.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:Oc t ~!1.~fubik5utilitiP a~mission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
6015e. Idaho
SHEET 8
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Prepaid Account - An inventory of Telecom Units purchased in
advance by the Customer, and associated with one and only one
Authorization Code as contained in a specific Prepaid Calling
Card.
Prepaid Calling Card - A card issued by the Company
containing an Authorization Code which identifies a specific
Prepaid Account of Telecom Units / which enables calls to beprocessed, account acti vi ty to be logged, and balances to be
maintained, on a prepayment basis.
Presubscribed Service - A service whereby the Customer can
make long distance calls and the Customer must change its Primary
Interexchange Carrier to the Company.
Resp. Org - Responsible Organization or entity identified by
an 800 service Customer that manages and administers records in
the 800 database and management system.
Swi tched Access - The Customer gains entry to the Company '
services by a transmission line that is switched through the
local exchange carrier to reach the Company s point of presence.
Telecom Unit - A measurement of telecommunications service
equivalent to one minute of usage between any two points within
the State of Idaho.
Telecommunications - The transmission of voicecommunications or / subj ect to the transmission capabilities of
the services / the transmission of data, facsimile, signaling
metering / or other similar communications.
Underlying Carrier - The telecommunications carrier whose
network facilities provide the technical capability and capacity
necessary for the transmission and reception of Customertelecommunications traffic.
F. - U.F. stands for Universal Service Fund.
Idaho P~blic Utilities Commission
Office of the SecretaryACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 9
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
SECTION 2 - RULES AND REGULATIONS
Undertakinq of the Company
This tariff contains the regulations and
rates applicable to intrastate interexchange
telecommunications services provided by the Company for
telecommunications between points within the State ofIdaho. Services are furnished subj ect to the
availability of necessary facilities, equipment and/or
billing arrangements with the DUC and/or LEC, and
subj ect to the terms and conditions of this tariff in
compliance with limitations set forth in the
Commission I s rules. Necessary facilities and equipment
may include, but are not limited to/ facilities or
equipment to be provided by the Company / connectingcarriers / underlying carriers / owners and operators of
transmission capacity leased to the Company or the LEC.
The Company s services are provided on a statewide
basis and are not intended to be limited
geographically / however / all Switched Access services
are only available in equal access areas. The selection
of the DUC is made solely in the discretion of theCompany. The Company offers service to all those who
desire to purchase service from the Company consistent
wi th all of the provisions of this tariff. Except for
101XXXX Access Service, Customers interested in the
Company s services shall file a service application
wi th the Company which fully identifies the Customer
the services requested and other information requested
by the Company. The Company reserves the right to
examine the credit record and check the references of
all applicants and Customers prior to accepting the
service order. The service application shall not in
itself obligate the Company to provide services. The
Company may act as the Customer s agent for ordering
access connection facilities provided by other carriers
or entities when authorized by the Customer / to allow
connection of a Customer I s location to a service
provided by the Company. The Customer shall be
responsible for all charges due for such service
arrangement. Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:Boise. Ida
October 15, 2001
SHEET 10
ORIGINAL
TALKNOW, INC.
1.1
1.2
1. 3
IDAHO PUC TARIFF NO.
The services provided by the Company are notpart of a j oint undertaking with any otherenti ty providing telecommunications channels
facilities, or services, but may involve the
resale of the Message Toll Services (MTS) and
Wide Area Telecommunications Services (WATS)
of underlying common carriers subj ect to the
jurisdiction of this Commission.
The rates and regulations contained in this
tariff apply only to the services furnished
by the Company and do not apply / unlessotherwise specified, to the lines
facilities, or services provided by a local
exchange telephone company or other common
carriers for use in accessing the services of
the Company.
The Company reserves the right to limit the
length of communications / to discontinuefurnishing services / or limit the use of
service necessitated by conditions beyond itscontrol/including / without limitation: lack
of satellite or other transmission medium
capacity; the revision, alteration or
repricing of the Underlying Carrier '
tariffed offerings; or when the use of
service becomes or is in violation of the law
or the provisions of this tariff.
Use of Services
The Company s services may be used for any
lawful purpose consistent with thetransmission and switching parameters of the
telecommunications facilities utilized in theprovision of services / subj ect to anylimi tations set forth in this Section 2.
The use of the Company I s services to make
calls which might reasonably be expected to
frighten, abuse, torment, or harass another
or in such a way as to unreasonably interfere
wi th use by others is prohibited.
Effective:October 15, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Bnis-p.. Id:!ho
SHEET 11
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
The use of the Company s services without
payment for service or attempting to avoid
payment for ser~ice by fraudulent means or
devices / schemes / false or invalid numbers
or false calling or credit cards isprohibi ted .
The Company I s services are available for use
24 hours per day / seven days per week.
The Company does not transmit messages / but
the services may be used for that purpose.
The Company s services may be denied for
nonpayment of charges or for other tariff
violations as set forth in Section 2.herein.
Customers shall not use the service provided
under this tariff for any unlawful purpose.
The Customer is responsible for notifying the
Company immediately of any unauthorized use
of services.
Liability of the Company
The Company shall not be liable for anyclaim, loss / expense or damage for anyinterruption, delay/error / omission, or
defect in any service / facility or
transmission provided under this tariff / ifcaused by the Underlying Carrier / an act ofGod, fire / war / civil disturbance / act of
government / or due to any other causes beyond
the Company s control.
The Company shall not be liable for / and
shall be fully indemnified and held harmless
by the Customer against any claim , loss
expense, or damage for defamation, libelslander / invasion , infringement of copyright
or patent, unauthorized use of any trademark,
trade name or service mark / proprietary or
creative right, or any other injury to any
person, property or entity arising out of thematerial, data or information transmitted.
Effective:October 15, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Boise. Idaho
SHEET 12
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
No agent or employee of any other carrier or
enti ty shall be deemed to be an agent or
employee of the Company.
The Company 's liability for damages
resul ting in whole or in part from or arising
in connection with the furnishing of service
under this tariff , including but not limited
to mistakes / omissions / interruptions
delays / errors / or other defects or
misrepresentations shall not exceed an amount
equal to the charges provided for under this
tariff for the long distance call for the
period during which the call was affected.
No other liability in any event shall attach
to the Company.
The Company shall not be liable for and shall
be indemnified and saved harmless by any
Customer or by any other entity from any and
all loss / claims / demands / suits / or other
action or any liability whatsoever / whether
suffered, made, instituted, or asserted by
any Customer or any other entity for anypersonal injury to / or death of / any person
or persons, and for any loss, damage,
defacement or destruction of the premises of
any Customer or any other entity or any other
property whether owned or con trolled by the
Customer or others.
The Company shall not be liable for anyindirect / special/incidental/
consequential damages under this tariff
including / but not limi ted to / loss of
revenue or profits / for any reason
whatsoever / including the breakdown offacili ties associated with the service / or
for any mistakes, omissions, delays, errors,
or defects in transmission occurring duringthe course of furnishing service.
Effective:October 15, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Boise. Idaho
SHEET 13
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
The remedies set forth herein are exclusive
and in lieu of all other warranties and
remedies / whether express / implied, or
statutory / INCLUDING WITHOUT LIMITATION
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
The included tariff language does not
consti tute a determination by the Commission
that a limitation of liability imposed by the
Company should be upheld in a court of law.
Acceptance for filing by the Commission
recognizes that it is a court'
responsibili ty to adjudicate negligence and
consequential damage claims. It is also thecourt I s responsibility to determine the
validi ty of the exculpatory clauses.
ResDonsibilities of the Customer
The Customer is responsible for placing any
necessary orders and complying with tariff
regulations. The Customer is also
responsible for the payment of charges for
services provided under this tariff.
The Customer is responsible for charges
incurred for special construction and/or
special facilities which the Customer
requests and which are ordered by the Company
on the Customer s behalf.
If required for the provision of the
Company I s services / the Customer must provideany equipment space / supporting structure
conduit and electrical power without charge
to the Company.
The Customer is responsible for arranging
access to its premises at times mutually
agreeable to the Company and the Customer
when required for Company personnel toinstallrepair / maintain, program, inspect
or remove equipment associated with the
provision of the Company I s services.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:Oc tfiPcJR6!rs-iJ blk~i I it~H2ffi mission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
SHEET 14
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
The Customer shall cause the temperature and
relative humidity in the equipment space
provided by Customer for the installation of
the Company s equipment to be maintained
wi thin the range normally provided for the
operation of microcomputers.
The Customer shall ensure that the equipment
and/or system is properly interfaced with the
Company s facilities or services / that the
signals emitted into the Company s network
are of the proper mode / bandwidth, power and
signal level for the intended use of the
subscriber and in compliance with criteriaset forth in this tariff / and that the
signals do not damage equipment, injurepersonnel/or degrade service to other
Customers. If the Federal Communications
Commission or some other appropriate
certifying body certifies terminal equipment
as being technically acceptable for direct
electrical connection with interstatecommunications service, the Company will
permi t such equipment to be connected with
its channels without the use of protective
interface devices. If the Customer fails to
maintain the equipment and/or the system
properly / with resulting imminent harm to
Company equipment / personnel or the quality
of service to other Customers / the Company
may / upon written notice / require the use of
protective equipment at the Customer '
expense. If this fails to produce
satisfactory quality and safety / the Company
may, upon written notice, terminate the
Customer I s service.
The Customer must pay the Company for
replacement or repair of damage to the
equipment or facilities of the Company caused
by negligence or willful act of the Customer
or others / by improper use of the services
or by use of equipment provided by Customer
or others.
Effective:October 15, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Boise, Idaho
SHEET 15
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
The Customer must pay for the loss through
theft of any Company equipment installed at
Customer s premises.
If the Company installs equipment at
Customer s premises / the Customer shall be
responsible for payment of any applicableinstallation charge.
The Customer must use the services offered in
this tariff in a manner consistent with the
terms of this tariff and the policies and
regulations of all state, federal and local
authori ties having jurisdiction over theservice.
Cancellation or InterruDtion of Services
Without incurring liability, upon five (5)
working days I (defined as any day on which
the company s business office is open and the
S. Mail is delivered) written notice to the
Customer / the Company may discontinue
services 24 hours after an attempt at
personal contact or may withhold the
provision of ordered or contracted services:
1.A
1.B
1.C
1.D
For nonpayment of any sum due the
Company for more than thirty (30)
days after issuance of the bill for
the amount due
For violation of any of the
provisions of this tariff
For violation of any law/rule /regulation , policy of any governingauthori ty having jurisdiction over
the Company s services / or
By reason of any order or decision
of a court / public service
commission or federal regulatorybody or other governing au thori ty
prohibi ting the Company from
furnishing its services.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:Oc t,tiW~blil= ~tilit~rM1ission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
SHEET 16
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Wi thout incurring liability / the Company may
interrupt the provision of services at any
time in order to perform tests and
inspections to assure compliance with tariff
regulations and the proper installation and
operation of Customer and the Company
equipment and facilities and may continue
such interruption until any items of
noncompliance or improper equipment operationso identified are rectified.
Service may be discontinued by the Companywi thout notice to the Customer / by blocking
traffic to certain countries / cities or NXX
exchanges / or by blocking calls using certain
Customer authorization codes, when the
Company deems it necessary to take such
action to prevent unlawful use of its
service. The Company will restore service as
soon as it can be provided without undue
risk, and will upon request by the Customer
affected, assign a new authorization code to
replace the one that has been deactivated.
The Customer may terminate service upon
thirty (30) days written notice for the
Company s standard month to month contract.
Customer will be liable for all usage on any
of the Company s service offerings until the
Customer actually leaves the service.
Customers will continue to have Company usage
until the Customer notifies its local
exchange carrier and changes its long
distance carrier. Until the Customer so
notifies its local exchange carrier / it shallcontinue to generate and be responsible for
long distance usage.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
SHEET 17
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Credi t Allowance
Credi t may be given for disputed calls / on a
per call basis.
Credi t shall not be issued for unavailability
of long distance services.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 18
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Restoration of Service
The use and restoration of service shall be in
accordance with the priority system specified in part
64/ Subpart D of the Rules and Regulations of the
Federal Communications Commission.
DeDosit
The Company does not require deposits.
Advance Payments
The Company does not require advance payments.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 19
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
10 Payment and Billinq
10.
10.
Service is provided and billed on a billingcycle basis / beginning on the date that
service becomes effective. Billing is
payable upon receipt.
The customer is responsible for payment of
all charges for services furnished to the
Customer / as well as to all persons using the
Customer s codes, exchange lines, facilities,
or equipment / with or without the knowledge
or consent of the Customer. The security of
the Customer s Authorization Codes presubscribed exchange lines / and direct
connect facilities is the responsibility of
the Customer. All calls placed using direct
connect facilities / pre subscribed exchange
lines, or Authorization Codes will be billed
to and must be paid by the Customer.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
Effective:October 15, 2001Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
SHEET
ORIGINAL
TALKNOW, INC.
10.
10.
IDAHO PUC TARIFF NO.
Reserved for Future Use
The Company may utilize direct billing and
LEC billing. The selection of the billing
option is made by the Company. With LECbilling / the Customer I s charges for
Service (s) are billed with the Customer '
bill for local service. If LEC billing is
utilized, the rules and regulations applying
to rendering and payment of the bill and late
charges are the same as covered in the
applicable LEC tariff. The Company will make
every effort to post any credit due to the
Customer account (s) on the Customer s next
LEC bill. However / based on the date of the
resolution of a dispute and the date credits
must be provided to the LEC / it may be two or
more billing cycles before a credit will be
issued. The Company s name and toll-free
telephone number will appear on the
Customer s bill.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Effective:October 15, 2001Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
SHEET 21
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
11 Reserved for Future Use
2 . 12 Taxes
All federal/state and local taxes / assessments
surcharges / or fees / including sales taxes / use taxes
gross receipts taxes / and municipal utili ties taxes
are billed as separate line items and are not included
in the rates quoted herein.
2 . 13 Late Charqe
A one-time late fee of 1.5% or the amount otherwiseauthorized by law/whichever is lower / will be charged
on any past due balances.
14 Reconnection Charqe
A reconnect ion fee of $25 per occurrence will be
charged when service is reestablished for Customers
which have been disconnected due to non-payment.
Payment of the reconnection fee and any other
outstanding amounts will be due in full prior toreconnection of service.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 22
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
SECTION 3 - DESCRIPTION OF SERVICE
Computation of Charaes
1.1
1. 2
Formula:
The total charge for each completed call may
be a variable measured charge dependent on
the duration, distance and time of day of thecall. The total charge for each completed
call may also be dependent only on the
duration of the call , i. e. a statewide flat
rate per minute charge. The variable
measured charge is specified as a rate per
minute which is applied to each minute. All
calls are measured in increments as set forth
in the Rates Section of this tariff. For allcalls / fractions of an increment are rounded
up to the next whole increment. For example,
a call with a one (1) minute increment
lasting 35 seconds will be rounded to one (1)
minute. Calls with charges that include a
fraction of a cent . 5 or greater will be
rounded to the next highest cent. For
example, a Customer making a call with a
computed charge of $1.434 will be charged
$1.43 and a Customer making a call with a
computed charge of $1.435 will be charged
$1. 44 .
Usage charges for all mileage sensi ti ve
products are based on the airline distance
between rate centers associated with the
originating and terminating points of thecall. The airline mileage between rate
centers is determined by applying the formula
below to the vertical and horizontal
coordinates associated wi th the rate centers
involved. The Company uses the rate centers
that are produced by Bell Communications
Research in the NPA-NXX V&H Coordinates Tapeand Bell's NECA Tariff No.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 20Ot(V1-V2) 2 + (H1-H2) 2
Boise, Idaho
Effective:Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
October 15, 2001
SHEET 23
ORIGINAL
TALKNOW, INC.
1. 3
1. 4
IDAHO PUC TARIFF NO.
Timing begins when the called station is
answered and two way communication is
possible / as determined by standard industry
methods generally in use for ascertaining
answer / including hardware answer supervision
in which the local telephone company sends a
signal to the switch or the software
utilizing audio tone detection. Recognition
of answer supervision is the responsibility
of the Underlying Carrier. Timing for each
call ends when either party hangs up. The
Company will not bill for uncompleted calls.
If the Customer uses a calling plan with amonthly recurring charge / that monthly charge
is charged for every billing or calendar
month in which a customer uses the service as
defined by placing a call from a working
telephone number.
Customer ComDlaints and/or Billina DisDutes
Customer inquiries or complaints regarding service or
accounting may be made in writing or by telephone to
the Company at:
9775 Business Park Avenue
San Diego, California 92131
[phone]
Mail Address: bobby. vannoygworldxchange. com
If Customer complaints cannot be resolved by the
Company / the Customer may contact the Commission at the
following address and phone number:
472 W. Washington Street
Boise, ID 83702
Toll Free 1-800-432-0369
Any obj ection to billed charges should be reported
promptly to the Company. Adjustments to Customers
bills shall be made to the extent that records are
available and/or circumstances exist which reasonably
indicate that such charges are not in accordance with
approved rates or that an adjustment may otherwise be
appropriate. Where overbilling of a subscriber occurs
due either to Company or subscriber error / no liability
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:ocr8fo%'blitmMi~ ~~ission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
i3oise, Idaho
SHEET 24
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
exists which will require the Company to pay any
interest, dividend or other compensation on the amountoverbilled.
If a Customer accumulates more than One Dollar of
undisputed delinquent Company 800 Service charges, the
Company Resp. Org. reserves the right not to honor that
Customer I s request for a Resp. Org. change until such
undisputed charges are paid in full.
Level of Service
A Customer can expect end to end network availability
of not less than 99% at all times for all services.
Service Offerinqs
presubscribed 1+ Dialing
This service permits Customers to originate
calls via switched or dedicated access lines
and to terminate intrastate calls. The
customer dials "1+" followed by "ten digits
The customer is presubscribed to the
Company / s service.
Casual Calling
This service permits Customers to originate
calls via switched access lines, and to
terminate intrastate calls via a 10XXX or
101XXXX Access Code. The Customer dials theAccess Code followed by "1+ ten digits . This
service is Non-Primary Interexchange Carrier
Service. Non-Primary Interexchange Carrier
Service is available to residences and
businesses / except hospitals / payphones /
hotels and in-mate only facilities / that
demonstrate credit-worthiness.
Idaho P~blic Utilities Commission
OffIce of the Secretary
ACCEPTED FOR FILING
OCT 1 5 20Ot
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Travel Cards
The Customer utilizes an 11 digit " toll-free
access number established by the Company to
access a terminal. Upon receiving a voice
prompt, the Customer uses push button dialing
to enter an identification code assigned by
the Company / and the ten digit number of the
called party.
800 Service (Toll-Free)
This service is inbound calling only where an
800/ 888 or other toll-free prefix number
rings into a Customer s premise routed to a
specific telephone number or terminated overa dedicated facili ty.
Prepaid Calling Cards
This service permi ts use of Prepaid Calling
Cards for placing long distance calls.
Customers may purchase Company Prepaid
Calling Cards at a variety of retail outlets
or through other distribution channels.
Company Prepaid Calling Cards are availableat a variety of face values. Company Prepaid
Calling Card service is accessed using the
Company toll-free number printed on the card.
The caller is prompted by an automated voice
response system to enter his/her
Authorization Code / and then to enter theterminating telephone number. The Company
processor tracks the call duration on a real
time basis to determine the number of Telecom
Uni ts consumed. The total consumed Telecom
Uni ts and applicable taxes for each call are
deducted from the remaining Telecom Unit
balance on the Cus tomer I s Company Prepaid
Calling Card.
All calls must be charged against Prepaid
Calling Card that has a sufficient Telecom
Uni t balance. A Customer s call will be
interrupted with an announcement when the
balance is about to be depleted.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
SHEET
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
When the balance is depleted, the Customer
can either call the toll-free number on the
back of the Company Prepaid Calling Card andrecharge" the balance on the card using a
nationally recognized credit card, or the
Customer can throw the card away and purchase
a new one. Calls in progress will be
termina ted by the Company if the balance on
the Company Prepaid Calling Card is
insufficient to continue the call.
A card will expire on the date indicated on
the card, or if no date is specified, 6
months from the date of purchase, or the date
of last recharge, whichever is later. The
Company will not refund unused balances.
A credit allowance for the Company Prepaid
Calling Card Service is applicable to calls
that are interrupted due to poor
transmission, one-way transmission, or
involuntary disconnection of a call. receive the proper credit / the Customer must
notify the Company at the designated toll-
free customer service number printed on the
Company Prepaid Calling Card and furnish the
called number / the trouble experienced (e. g.cut-off / noisy circuit / etc.) / and the
approximate time that the call was placed.
When a call charged to a Company PrepaidCalling Card is interrupted due to cut-off
one-way transmission, or poor transmission
condi tions / the Customer will receive a
credit equivalent of one Telecom Unit.
Credi t allowances for calls pursuant to
Company Prepaid Card Service do not apply for
interruptions not reported promptly to the
Company or interruptions that are due to the
failure of power / equipment or systems not
provided by the Company.
Credi t for failure of service shall be
allowed only when such failure is caused by
or occurs due to causes wi thin the control of
the Company.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:Oq~iPPtmI i c~ Ittie~.gJrission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
SHEET 27
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
The Company will block all calls beginning
with the NPA "900" and NXX "976" calls,
therefore such calls can not be completed.
Directory Assistance.
Access to long distance directory assistance
is obtained by dialing 1 + 555-1212 for
listings within the originating area code and1 + (area code) + 555-1212 for other
listings. When more than one number is
requested in a single call, a charge will
apply for each number requested. A charge
will be applicable for each number requested,
whether or not the number is listed orpublished. Directory assistance is available
to any Customer that has access to the
directory assistance bureau of the DUC.
Specialized pricing Arrangements.
Customized service packages and competi ti ve
pricing packages at negotiated rates may be
furnished on a case-by-case basis in response
to requests by Customers to the Company for
proposals or for competitive bids. Service
offered under this tariff provision will be
provided to Customers pursuant to contract.
Unless otherwise specified, the regulations
for such arrangements are in addition to the
applicable regulations and prices in other
sections of the tariff. Specialized rates or
charges will be made available to similarly
situated Customers on a non-discriminatorybasis. All such arrangements will be filed
as required by Commission rules andregulations.
Emergency Call Handling Procedures
Emergency "911" calls are not routed to
company / but are completed through the local
network at no charge.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
Idaho Public Utilities Commi5sion
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
SHEET
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Promotional Offerings
The Company may / from time to time, make
promotional offerings to enhance the
marketing of its services. These offerings
may be limited to certain dates, times and
locations. The Company will notify the
Commission of such offerings as required by
Commission rules and regulations.
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Bo~~. Jdano
SHEET
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
SECTION 4 - RATES
presubscribed 1+ Dialinq
Calls for Less Plan
$0.049 Per Minute Initial Period
$0.069 Per Minute Additional periodsIni tial Period ten minute Increment
Additional periods one minute Increments
Lucky Penny Plan
$0.079 Per Minute
Billed in one minute Increments
Penny Plan - 1010629 Access Code
$0.079 Per Minute
Billed in one minute Increments
Call 4 Cents Plan
$0.04 Per Minute Initial Period
$0.04 Per Minute Additional PeriodsIni tial Period ten minute Increment
Additional periods one minute Increments
Talk Cents Plan
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
Xchanger Plan
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
5200 Plan
$0.049 Per Minute Initial Period
$0.069 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional periods one minute Increments
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 30
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Reserved For Future Use
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise. Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 31
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Casual Callina
Calls for Less Plan - 1015992 Access Code
$0.049 Per Minute Initial Period
$0.069 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional periods one minute Increments
Lucky Penny Plan - 1010834 Access Code
$0.079 Per Minute
Billed in one minute Increments
Penny Plan - 1010629 Access Code
$0.079 Per Minute
Billed in one minute Increments
Call 4 Cents Plan - 1015335 Access Code
$0.04 Per Minute Initial Period
$0.04 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional Periods one minute Increments
Talk Cents Plan - 1010502 Access Code
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
Xc hanger Plan - 1010275 Access code
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
5200 Plan -1015200 Access Code
$0.049 Per Minute Initial Period
$0.069 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional periods one minute Increments
Idaho Public Utilities
Commo 0Off ISSlon
ACCEP of the Secretary
0 FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 32
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Reserved For Future Use
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 33
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Travel Cards
Calls for Less Plan
$0.049 Per Minute Initial Period
$0.069 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional periods one minute Increments
Lucky Penny Plan
$0.079 Per Minute
Billed in one minute Increments
Penny Plan
$0.079 Per Minute
Billed in one minute Increments
Call 4 Cents Plan
$0.04 Per Minute Initial Period
$ 0 . 04 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional periods one minute Increments
Talk Cents Plan
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
Xchanger Plan
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
5200 Plan
$0.049 Per Minute Initial Period
$0.069 Per Minute Addi tional periodsIni tial Period ten minute Increment
Additional periods one minute Increments Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
For all PlansA $1.00 per call service charge applies.
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 34
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Reserved For Future Use
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Baise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
800 Service (Toll Free)
Calls for Less Plan
$0.049 Per Minute Initial Period
$0.069 Per Minute Additional PeriodsIni tial Period ten minute Increment
Additional periods one minute Increments
Lucky Penny Plan
$0.079 Per Minute
Billed in one minute Increments
Penny Plan
$0.079 Per Minute
Billed in one minute Increments
Call 4 Cents Plan
$0.04 Per Minute Initial Period
$0.04 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional periods one minute Increments
Talk Cents Plan
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
Xchanger Plan
$0.07 Per Minute
Billed in one minute Increments
A monthly recurring charge of $4.95 applies
1015200 Plan
$0.049 Per Minute Initial Period
$0.069 Per Minute Additional periodsIni tial Period ten minute Increment
Addi tional periods one minute Increments
For all Plans
A monthly recurring charge of $2.00 applies
A one-time set up fee of $10.00 applies
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: president
Effective:October 15, 2001
SHEET 36
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Reserved for Future Use
Idaho Public Utilities Commission
Office of the SecretaryACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001
SHEET 37
ORIGINAL
TALKNOW, INC.
Pre aid Callin Cards
Pro ram
A $.
015
019
025
029
032
035
039
049
059
$ .$ .$ .$ .$ .$ .$ .
005
per call
Per Telecom Unit
Per Telecom Uni t
Per Telecom Unit
Per Telecom Uni t
Per Telecom Unit
Per Telecom Uni
Per Telecom Unit
Per Telecom Uni
Per Telecom Unit
Per Telecom Unit
Per Telecom Uni t
Per Telecom Unit
Per Telecom Unit
Per Telecom UnitPer Telecom Uni t
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Uni t
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Unit
Per Telecom Uni t
Per Telecom Unit
service charge applies.
IDAHO PUC TARIFF NO.
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
OCT 1 5 2001
Boise, Idaho
Effective:Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
October 15, 2001
SHEET
ORIGINAL
TALKNOW, INC.
IDAHO PUC TARIFF NO.
Directory Assistance
Rate Periods
Monday - Friday Sat.Sun.
8 a.
5 p.m. *
Daytime Rate Period
5 p.
11 p.
Evening Rate Period Evening
Rate
Period
11 p.
8 a.m. *
Night/Weekend Rate Period
To, but not including
When a message spans more than one rate period,
charges for the minutes in each rate period are
calculated and the results for each rate period
totaled to obtain the total message charge. If
calculation results in a fractional charge, the
will be rounded down to the lower cent.
total
arethe
amoun t
PaVDhone Dial Around Surcharqe
A dial around surcharge of $.50 per call will be added to
any completed INTRAstate toll access code and subscriber
800/888 type calls placed from a publi c or semi-public
payphone .
If/aho Public Uti/if
Qffice of the
~s Commission
CEPTED ecretary
OR FlUNG
OCT 1 5 2001
Boise Idaho
Issued: October 3, 2001
Issued By: Gary Wasserson
Title: President
Effective:October 15, 2001