20190206Revised Application.pdf

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February 5,2019 Sent Via: Overnight
Ms. Diane Hanian, Secretary
ldaho Public Utilities Commission
47 2 W . Washington Street
PO Box 83720
Boise, lD 83720-0074
RE: Case No. TML-T-19-01
Request for Approval of Application for Certification for TDS Metrocom, LLC
Dear Ms. Hanian
Please see replacement Price List (Exhibit 3) to the TDS Metrocom, LLC Application for
a Certificate of Public Convenience and Necessity (CPCN) that was filed on February 1,
2019. An original plus seven (7) copies of the Price List have been enclosed for filing
with this Commission.
lf you have questions regarding this application, please contact me at [phone] or
[e-mail]. Thank you in advance for your assistance in this matter.
Sincerely,
6a^! rY1
Gail tt/. Long
Manager, State Government Affairs
Enclosure
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EXHIBIT 3
TDS Metrocom LLC - ldaho
Price List No. I OriginalTitle Sheet 1
Exhibit 3 (N)
$7e troc o m
Regulations and Schedule of Intrastate Charges
Applying to Local End-User Telecommunications Service
Within the State of ldaho
525 Junction Road
Madison, WI 53717
l.88E.callTDS
www.tdstelecom.com
(N)
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
TDS Metrocom LLG - ldaho
Price List No. 1
Section
1
2
3
4
5
6
7I
TABLE OF CONTENTS
Application of Price List
Definitions
General Provisioning of Service Terms & Conditions
Service Areas
Directory lnfo
Service Order/Labor Charges
Optional Services (ACS, CCS)
M iscellaneous Services
Table of Contents
Original Sheet 1
(N)
(N)
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EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 1
Original Sheet 1TDS Metrocom LLC - ldaho
Price List No. 1
APPLICATION OF PRICE LIST
A. APPLICATION
This Price List sets forth the service offerings, rates, terms and conditions applicable to
the furnishing of intrastate end-user telecommunications service by TDS METROCOM,
herein after referred to as the Company, to customers within the State of ldaho.
Except as may otherwise be specified in this Price List, service is provided on the basis
of a minimum period of at least one month, 24 hours per day, seven days a week. For
the purpose of computing charges in this price list, a month is considered to have 30
days.
B. PRICE LIST FORMAT
Page numbers appear in the upper right hand corner of the page. Pages are numbered
sequentially in each Section. When a new page is added between existing pages with
whole numbers, a decimal is added. For example, a new page added between pages 4
and 5 would be 4.1
(N)
(N)
Revision numbers also appear in the upper right hand corner of the page. These
numbers are used to determine the most current page on file. For example, a 4th
Revised sheet cancels a 3'd Revised sheet.
These Price List revision symbols will appear in the right hand margin, when applicable.
(C) To signify changed regulation(D) To signify discontinued material(l) To signify rate increase(M) To signiff material moved from or to another part of the Price List with no
change, unless there is another symbol present(N) To signiff new material(R) To signify rate reduction(T) To signiff a change in text but not change in rate or regulation
ISSUED: February 1,2019 EFFECTIVE
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 2
OriginalSheet 1TDS Metrocom LLC - ldaho
Price List No. I
DEFNITIONS
Access Lines - Telephone facilities which permits access to and from the Custome/s
premises and the telephone exchange or serving central office.
Authorized User - A person, firm, corporation or other entity who is authorized by the
Customer to be connected to the service of the Customer under the terms and regulations of
this Price List.
Business Service - A switched network service that provides for dial station communications
that is described as a business or commercial rate.
Business Customer - A Business Customer is a Customer who subscribes to the Company's
Service(s) and whose primary use of the Service is of a business, professional, institutional, or
othenrise occupational natu re.
Central Office - A switching unit in a telephone system which provides service to the general
public, having the necessary equipment and operating arrangements for terminating and
interconnecting Customer lines and trunks or trunks only. There may be more than one
central office in a building or exchange.
Company - Used throughout this Price List to refer to TDS METROCOM, unless otherwise
clearly indicated by the context.
Contiguous Property - Contiguous property is defined as plot of ground, together with any
buildings thereon, occupied by the Customer; which is not separated by public thoroughfares
or by property occupied by others.
Contract - The agreement between a Customer and the Company under which service and
facilities are furnished in accordance with the applicable provisions of the Price List.
(N)
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ISSUED: February 1,2019 EFFECTIVE
EXHIBIT 3
LOCAL EXGHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. I
Section 2
Original Sheet 2
DEFNITIONS
Exchange - One or more contiguous central offices and all associated facilities within a
geographic area in which local exchange telecommunication services are offered.
Holidays - Holidays observed by the Company as specified in this Price List.
Premises - The buildings, portion of portions of a building on continuous property used and/or
occupied at one time by the customer in the conduct of their business or as a residence.
Where floor space in adjoining buildings is made continuous at one or more floor levels, all
floor space in both buildings is considered as the same premises insofar as the customer who
uses and occupies such continuous floor space is concerned, the two buildings otherwise
being considered as separate buildings.
Price List- The rates, charges, rules and regulations adopted and filed by the Company with
the Public Service Commission.
Residential Customer - A Residential Customer is a person to whom telecommunications
services are furnished predominantly for personal or domestic purposes at the person's
dwelling.
Service Area - The area in which the Company provides service as identified in Section 4 of
this Price List.
Switched Access - A method for reaching the Company through the local switched network
whereby the End User uses standard business or residential local lines.
(N)
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ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 3
TDS Metrocom LLG - ldaho
Price List No. 1 Original Contents Sheet 1
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
Sheet No.
1. Establishment of Service
General
Applications
Business Use
Residence Use
Minimum Contract Period
Provisioning of Telecommunications Service
lnstallation in Hazardous Locations
2. Use and Care of Company Facilities
A. GeneralB. Ownership of FacilitiesC Access to Customer PremisesD. lnstallation, Maintenance, and RepairE. Service lnterruptionsF. Telephone Numbers
3. Use of Service
General
Responsibility of the Customer
Customer Provided Equipment and lnside Wire
Change in Responsibility or Occupancy
Customer Complaints
Company Liability
4. Customer Billing and Payments
A.
B.
c.
D.
E.
F.
G.
1
1
2
2
3
3
4
5
5
5
5
6
6
(N)
General
Overtime Work and Work Performed Outside Regular Working Hours
Promotions
Notice of Service Changes and Rate lncreases
Electronic Billing
Billing Errors and Adjustments
Billing Disputes
Non-Sufficient Funds (NSF) Charge
Service Restoration
Deferred Payment Arrangements
Contractual Service Arrangements
7
8
8II
10
A.
B.
c.
D.
E.
F.
A.
B.
C.
D.
E.
F.
G.
H.
t.
J.
K.
12
12
13
13
13
13
14
14
15
15
15
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(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
5. Termination of Service
A. Termination By the CustomerB. Termination By the Company For CauseC Disconnect for Non-PaymentD. ContractTerminationE. Medical EmergencyF. ProhibitionsAgainstDisconnection
Section 3
Original Contents Sheet 2
Sheet No.
GENERAL PROVISIONING OF SERVICE TERMS & CONDITIONS
16
16
17
17
17
18
(N)
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ISSUED: February 1, 2019 EFFECTIVE
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 3
Original Sheet 1
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
1 ESTABLISHMENT OF SERVICEA. General
(N)
The general terms and conditions of this Price List apply to local voice services and
facilities furnished by TDS Metrocom LLC, hereinafter referred to as the Telephone
Company or Company, or in part by other companies. Failure to observe these terms and
conditions could result in discontinuance of service.
Voice services for both residential and business customers are only offered in bundles with
non-voice related services. Prices and service offerings can be located at
www.tdstelecom.com A valid service address must be provided in order to check
availability on-line.
B. Apolications
1) Requests for telephone service and facilities made verbally, in writing, or
electronically will become contracts upon the establishment of the service or
facilities.
2) An application shall be deemed to be a notice to the Company that the applicant
desires service and an expression of a willingness to conform to the terms and
conditions set forth in this Price List.
3) The Company reserves the right to refuse service to an applicant or customer who
has not paid for prior telephone service rendered by a telephone company in the
same or different location, and furnished to the same person, member of the same
household, or legal entity until satisfactory arrangements have been made for
payment of the indebtedness.
4)The Company reserves the right to refuse to furnish or continue to furnish service
when service is applied for in the name of another person or legal entity, or a
fictitious name of other member of the same household, for the purpose of avoiding
payment of or for illegal purposes.
The Company does not take deposits or advanced payments unless stated
elsewhere in this Price List.
6) Any change in the service terms, conditions, offerings, and/or rates modifies the
terms of contracts to the extent of such change.
Although, in general, business rates apply at business locations and residence rates
apply at residence locations, the determination as to whether customer service
should be classified as business or residence is based on the character of use to be
made of the service.
8) Where special conditions or special requirements of the customer involve unusual
construction or installation costs, the customer may be required to pay a reasonable
portion of such costs.
5)
7)
ISSUED: February 1, 20'19 EFFECTIVE
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. I
Section 3
Original Sheet 2
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
1. ESTABLISHMENT OF SERVICE (cont'd)
C. Business Use
1) Business rates apply whenever the use of service is primarily or substantially for any
business, trade or professional use including, but not limited to, clubs or lodges,
public or parochial schools and colleges, hospitals, libraries, churches, municipal
emergency fire and police, government building and other similar institutions.
D. Residence Use
1) Residence rates apply when the use of service will be primarily for personal, social
and dornestic purposes and only incidental for business purposes. Residence rates
apply to an individual or family, (such as single residence), or a private dwelling,
apartment, rooming or boarding or sorority house, college dorm rooms, or a trailer,
where service will be used by the customer or members of the custome/s family.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 3
Original Sheet 3
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
1. ESTABLISHMENT OF SERVICE (Cont'd)
E. Minimum Contract Period
1) Unless otherwise specified elsewhere in the Company's Price List, the
minimum contract period for voice service offerings is one month from the
date service is established at the same location.
2) The Company may require a contract period longer than one (1) month at the
same location in connection with special facilities, or for unusual construction
necessary to meet special demands, and involving extra costs.
3) Customer termination of seruice prior to the expiration of the minimum
contract period of service may result in payment for work already began to
provide service and/or termination charges.
F. Provisionino of Telecommunication Service
1) The Telephone Company's obligation to furnish service is dependent upon its
ability to secure and retain, without unreasonable expense, suitable facilities
and rights for the construction and maintenance of the necessary company
facilities such as pole lines, buried lines, circuits and other equipment.
2) The Company will determine the type of outside plant facilities to be provided
for the furnishing of service.
3) The Company will provide and install a connecting device as part of
telephone service at no additional charge that will be installed on the
customer's premises in a location determined by the Company that is
accessible to the customer and the Company as a part of
telecommunications service, unless specified elsewhere in this Price List.
4) The rates and charges listed in this Price List provide for the furnishing of
service and facilities where suitable facilities are available or when the
construction of the necessary facilities does not involve excessive costs.
5) The customer may be required to provide suitable housing or other protective
measures where equipment is to be installed in locations exposed to weather
or other hazards.
(N)
ISSUED: February 1,2019 EFFECTIVE
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 3
Original Sheet 4TDS Metrocom LLC - ldaho
Price List No. I
1
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
ESTABLISHMENT OF SERVICE (Cont'd)
F. Provisionino of Telecommunication Service (cont'd)
6) The Company shall make the following services available to all its customers
where technically feasible:
a) Access to the public switched network including unlimited minutes for
local seruice at no chargeb) Access to 911 emergency service and 9-1-1 operating ability where
requested by local authorities.
G. lnstallation in Hazardous Locations
lf the installation and maintenance of service are requested at locations which are
or may be hazardous or dangerous to the Telephone Company's employees or to
the public or to property, the Company may refuse to install and maintain such
service and, if such service is furnished, may require the customer to indemnify
and hold the Company harmless from any claims, loss or damage by reason of the
installations and maintenance of such service.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 3
Original Sheet 5
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
2. USE AND CARE OF COMPANY FAC!LITIES
A. General
1) The Company shall be responsible for the installation, operations, and maintenance
of any company facilities.
2) The Company will be responsible for testing the circuit from the main frame to the
connecting device on the customer premises.
3)The Company does not undertake to transmit messages but offers the use of its
facilities when available for communications between its customers.
B. Ownership of Facilities
All facilities up to and including the point of termination on the customer's premises will be
owned by the Company, except where such facilities are situated, in the judgement of the
Company, in hazardous or inaccessible locations.
C. Access to Customer Premises
Company employees and agents shall be allowed access to company facilities located on
customer premises at any reasonable hour for the purpose of installing, inspecting, testing,
maintaining, repairing, or upgrading the lines and facilities.
Customers may be required to furnish, at no charge, equipment space and electrical power
for Company facilities located inside the customer's building in order to provide services.
D. lnstallation, Maintenance, and Repairs
1) All work associated with installation, relocation, changing, repairing, and
maintenance of Company provided equipment and facilities on the Customer's
premises is performed by the Company or an authorized agent unless agreed upon
by the Company.
2) The Company will maintain and repair the equipment and facilities which it furnishes
to customers, for as long a period as replacement components are available from the
manufacturer or from stock. When the manufacturer will no longer provide the
required components, and none are available from stock, components required will
be provided at charges based on cost when the Company is able, by special
manufacture or procurement from outside sources, to procure the required
components.
The Company will be reimbursed for any loss or damage to its facilities
customer's premise resulting from intentional destruction or negligence
customer.
on the
of the
3)
(N)
ISSUED: February 1,2019 EFFECTIVE
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 3
TDS Metrocom LLG - ldaho Original Sheet 6
Price List No. 1
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
2. USE AND CARE OF COMPANY FACILITIES (Cont'd)
E. Servicelnterruptions
1) The Company cannot guarantee the uninterrupted working of its services and
facilities. The Company will make reasonable effort to notify customers of
any known service interruptions.
2) The Company will make reasonable effort to re-establish service within the
shortest possible time when service interruptions occur. ln the event of
national emergency or local disaster resulting in disruption of service, the
Company will give priority based on instructions or requests from duly
authorized emergency agencies.
3) When there is a general interruption of service, which is not due to the
negligence or willful act of the customer or force majeure; a credit may be
provided to the Customer for services rendered inoperative.
4) The Company will adhere to lD Rules 500-502 as it relates to Quality of
Service, Services Outages and Repair Service requirements and Standards.
F. Telephone Numbers
1) The customer has no property right in telephone numbers or any right to the
establishment of continuous service through any particular central office.
2) The Company reserves the right to, and may at its sole discretion, change
either the customeds telephone number, the central office associated with such
number, or both as may be required for the proper conduct of its business in
compliance with state and/or federal requirements, and not as an
accommodation to another customer.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 3
Original Sheet 7
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
3. USE OF SERVICE
A. General
1) Service is furnished for use by the customer as long as the following
conditions do not exist:
a). When there is danger to company facilities, company employees, or to
other customers; service;
b) When service is used for any unlawful purpose presented by:(1) A government law enforcement agency, acting within its
jurisdiction, advises the Company that such service is being used
or will be used unlawfully or for an unlavrrful purpose, or(2) A court order; or(3) A regulatory authority order; or(4) The Company having other information, which reasonably causes
it to believe that such service is being used or will be used
unlawfully or for an unlawful purpose.
c) When a customer uses equipment in a manner that adversely affects
the company's equipment, or interferes with another custome/s
service, or prevents another person from using the service, or
otherwise impairs the quality of service to other customers.
d) When a customer tampers with company facilities
e) When service is obtained fraudulently or without authorization or is
used in a fraudulent manner or with malicious intent.
f) When a customer does not comply with the terms and conditions of the
Company or with contractual obligations.
g) When a customer does not allow the Company reasonable access to its
equipment and property for the purpose of installation, maintenance,
repair, and upgrades.
2) lf any of the above conditions exist, the Company may refuse to furnish
service to an applicant or may disconnect the service of a customer.
3) The Company reserves the right to limit the length of communication when
necessary because of a shortage of facilities caused by emergency
conditions.
(N)
ISSUED: February 1,2019 EFFECTIVE:
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVIGES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. I
Section 3
Original Sheet 8
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
3. USE OF SERVICE (cont'd)
Customer Responsibilitv
1) The customer subscribing to telephone service is responsible for its use and for the
payment of all charges in connection therewith, and shall exercise such control as
may be necessary to insure that it is not improperly used.
2) The customer or authorized user may not rearrange, disconnect, remove or attempt
to repair any company provided facilities except upon the written consent of the
Company. The customer agrees to notify the Company at least 90 days in advance
to request rearrangement of Company's facilities located on the customer's
premises. The customer may be charged for such changes.
3) The customer shall be responsible for damages to facilities of the Company caused
by the negligence or willful act of the customer or authorized user.
4) The customer will be solely responsible for any loss or damage, or for any
impairment or failure of the service, arising from or in connection with the use of
customer-prem ise equipment or facilities.
5) The Company does not monitor recordings of telephone conversations between its
subscribers and other end-users or the use of automatic recording devices. Any
customer recording telephone conversations or using automatic recording devices is
responsible for the proper use and for adhering to the regulations governing such
use.
Customer Provided Equipment and lnside Wire
1) The customer shall be responsible forthe installation, operation, or maintenance of
any customer-provided equipment and inside wire. The customer-premises
equipment and inside wire would be connected to the general exchange network
facilities of the Company by means of suitable connecting arrangements.
2) Any customer-premises equipment connected to the Company's facilities shall not
interfere with any of the services offered by the Company.
3) The use of customer-premises equipment shall not
a) endanger the safety of the Company employees or the publicb) damage, require changes, or alter the equipment or facilities of the Companyc) interfere with the proper functioning of such equipment or facilitiesd) impair the operation of the telecommunications systeme) injure the public in its use of the Company's services
ISSUED: February 1,2019 EFFECTIVE
B
(N)
(N)
C
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 3
TDS Metrocom LLC - ldaho Original Sheet 9
Price List No. 1
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
3. USE OF SERVICE (cont'd)
C. Customer Provided Eouipment and lnside Wire (cont'd)
4) Upon notice from the Company that the customer-premises equipment is causing or
is likely to cause hazard or interference, the customer shall make the necessary
change(s) to remove or prevent such hazard or interference or be subject to
temporary discontinuance of service as long as the condition exists.
5) Except as otherwise provided in this Price List nothing herein shall be construed to
permit the use of a device to interconnect any line or channel of the Company with
any other communication line or channel of the Company or of any other person.
6) Customer Premises Equipment is not to be used for performing any part of the work
of transmitting, delivering or collecting any messages where any toll or consideration
has been or is to be paid any party other than the Telephone Company, without the
written consent of the Telephone Company. Customers, who furnish telephone
service to guests or patients, may recover billed charges of the Telephone Company
for local and toll messages placed by guests or patients.
D. Chanqe in Responsibilitv or Occupancv
1) At least 3 working days advance notice must be provided to the Company to
discontinue service or to change occupancy or to change account responsibility.
2)The customer whose service is being rendered shall be responsible for all Company
services provided and/or consumed up to the scheduled date of service
discontinuance.
3) Existing service may be transferred for a new subscriber only if the former subscriber
consents and an agreement acceptable to the Company is made to pay all
outstanding charges against the service.
4) Change of responsibility on an account shall occur only in those cases where both
parties previously shared service or when it is mutually agreed upon and acceptable
to the Company.
E. Customer Comolaints
1) When there is a customer complaint, the Company will do the following.a) Promptly investigate each customer complaint it receives;b) Report the findings of the investigation to the customer within a reasonable
time;c) Make a good faith effort to resolve the complaint within a reasonable time
dependent on the urgency of the complaint; andd) Retain a record of the complaint for 1 year.
e) The Company will inform the customer of the right to escalate the resolution to
a Supervisor and to appeal the results of the investigation with the appropriate
regulatory authority.
(N)
ISSUED: February 1,2019 EFFECTIVE
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. I
Section 3
Original Sheet 10
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
3. USE OF SERVICE (cont'd)
F. Companv Liabilitv
1) The Company is not responsible for the actions of one end-user customer
upon another end-user customer. Such actions will be left for the legal
authorities to handle.
2) The Company shall be indemnified and saved harmless by the customer or
customers against claims for libel, slander, or the infringement of copyright
arising directly or indirectly from the material transmitted over the facilities or
the use thereof; against claims for infringement of patents arising from
combining with, or using in connection with, facilities furnished by the
Company, apparatus and systems of the customer; and against all other
claims arising out of any act of omission of the customer in connection with
the facilities provided by the Company.
3) The Company is not liable for damages for any accident, injury, or death from
its facilities and apparatus when such accident, injury, or death is not due to
the negligence of the Company.
4) When suitable arrangements can be made, the Company will connect with
other companies to provide service outside the local exchange area. The
Company is not liable, for the operations of other companies with which its
facilities are connected in order to provide service to the customer.
5) The Company's liability, if any, with respect to any other claims or suits by a
Customer or by any others for damages associated with the installation,
provision, termination, maintenance, repair, or restoration of seruice, shall not
exceed an amount equal to the proportionate part of the monthly recurring
charge for the service for the period during which the service was affected.
This liability shall be in addition to any amounts that may other-wise be due
the Customer under this Price List as an allowance for interruptions.
6) The Company is not liable for any defacement or damage to the customer's
premises or claims for infringement of patents arising or resulting from the
furnishing of service or the attachment of its equipment and associated wiring
furnished by the Company on such premises.
7) The Company shall not be responsible to the customer or otherwise if
changes in the criteria or in any of the facilities, operations or procedures of
the Company render any customer provided facilities obsolete or require
modification or alteration of such facilities or otherwise affect its use or
performance.
(N)
ISSUED: February 1,2019 EFFECTIVE
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 3
Original Sheet 11
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
3. USE OF SERVICE (cont'd)
F. Comoanv Liability (cont'd)
The customer indemnifies and saves the Company harmless against any accident, injury
or death caused through the use of telephone apparatus which fail to meet the dielectric
requirements as established by the Company when such apparatus is provided by the
customer. The Company has the right of refusing to, or ceasing to, render telephone
service to a customer if at any time any of the telephones, appliances, lines or apparatus
on the customer's premises shall be considered unsafe by Company personnel, or if the
use of the service shall be prohibited by or forbidden under any law, ordinance or
regulation.
9) The customer also agrees to release, indemnifo and hold harmless the Company for any
infringement or invasion of the right of privacy of any person or persons, caused or
claimed to have been caused, directly or indirectly, by the installation, operation, failure to
operate, maintenance, removal, presence, condition, occasion to use of E91 1 service
features and the equipment associated therewith, or by any services furnished by the
Company in connection therewith, including but not limited to, the identification of the
telephone number, address or name associated with the telephone used by persons
accessing 911 service thereunder, and which arises out of the negligence or other
wrongful act of the customer, its user, agencies or municipalities, or the employees or
agents of any one of them.
10) Under no circumstances shall the Company or its officers, directors, employees or agents
have any liability to the county, a person placing an emergency call on the system or to
any other person or entity for any loss, damage, injury or liability which they may suffer,
sustain, incur or become subject to, arising out of, based upon or resulting from any
negligence on the part of the telco or its officers, directors, employees or agents in
preparing orfurnishing, orany delay in preparing orfurnishing any E911 listings and/or
updates to the coun$ and/or in responding to an emergency call, including but not limited
to any death or bodily injury or any direct, indirect, incidental, special, consequential or
other damages.
1 1) The liability of the Company for damages arising out of mistakes, omissions,
interruptions, delays, errors or defects in transmission occurring in the course of
furnishing service and not caused by negligence of the customer, shall in no event
exceed an amount equivalent to the proportionate charge to the customer for the period
of service during which such mistakes, omissions, interruptions, delays or errors or
defects in transmission occur.
12) The Company shall not be liable for damages or statutory penalties in any cases where a
claim is not presented in writing within thirty days after the alleged delinquency occurs.
13) The included Price List language does not constitute a determination by the Commission
that a limitation of liability imposed by the Company should be upheld in a court of law.
Acceptance for filing by the Commission recognizes that it is a court's responsibility to
adjudicate negligence and consequential damage claims. lt is also the court's
responsibility to determine the validity of the exculpatory clause.
8)
(N)
ISSUED: February 1,2019 EFFECTIVE
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 3
Original Sheet 't2TDS Metrocom LLC - ldaho
Price List No. 1
4.
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
CUSTOMER BILLING AND PAYMENTS
A. General
1) Charges for service commence when the service is installed and connection is
made, whether used or not.
2) The Company will collect from the customer the prevailing amount of taxes,
surcharges, and other imposed fees upon them by local, state, or federal
governments and regulatory authorities.
3) All service connection charges, recurring monthly charges, taxes, surcharges, fees,
etc. will be billed in one month in advance All long distance per message and per
minute charges (if applicable) will be billed in arrears.
4) Charges for a fractional part of a month are prorated and computed on the basis of a
30-day month.
5) Bills to customers will be rendered monthly and will contain a clear listing of charges.
6) The customer is responsibility for all charges in conjunction with the services
furnished including originating toll calls and accepted collect calls at the customer's
access line. Failure to receive bills or notices which have been properly sent shall
not prevent such bills from becoming delinquent nor relieve the customer of the
obligations therein.
7) Customers will not be held responsible for the nonpayment of another customer's bill
unless the customer superseded the service or was a co-applicant or guarantor for
the service of the nonpaid account.
8) Bills are due when rendered unless othenrvise specified and are payable to the
Company or to any agency duly authorized to receive such payments.
9) The Company will not bill the customer for delinquency in payments by a previous
occupant of the premises other than a member of the same household residing at
the same premises.
B. Overtime Work or Work Performed Outside Reqular Workinq Hours
Unless specified elsewhere in this Price List, the rates and charges contemplate that all
work for installations, moves or changes of service, equipment, facilities, or
instrumentalities is performed during regular business hours. lf the customer requests the
work to be performed during non-business hours or the time allowed is insufficient to permit
completion during regular business hours or the customer interrupts work once it's begun,
the customer may be required to bear any additional costs incurred.
(N)
ISSUED: February 1,2019 EFFECTIVE
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLG - ldaho
Price List No. 1
Section 3
OriginalSheet 13
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
4. CUSTOMER BILLING AND PAYMENTS (Cont'd)
C. Promotions
From time{o-time, the Company, may offer temporary price reductions on monthly
charges or waive non-recurring charges to promote certain services.
D. Notice of Service Chanoes and Rate lncreases
The Company will follow the applicable rules for notifying customers of service
changes and rate increases.
E. Electronic Billino
Customers may elect to view and pay their monthly telephone bill electronically via
the lnternet. The bill will include a summary of the current charges as well as totals
by section/service. Customers who choose this option will stop receiving paper
bills after two months. They may choose to resume receiving paper bills.
F. Billinq Errors and Adiustments
1) lf the Company determines that the character of use of a service is not in
accordance with the class of service contracted for, the Company may
require the customer to contract for the proper class of service and
retroactively bill for the appropriate class of service.
2) When billing errors are brought to the attention of the Company, the
Company will provide retroactive billing adjustments to customers as follows:
a) Over billed'. The Company will provide, at the option of the customer,
either a credit applied to the next available bill or a reimbursement for
charges (if more than $25) that were over billed to the customer,
including any applicable taxes, surcharges, etc. from the preceding 6
months that the billing error had occurred.
b) Under billed: The Company will add the additional charges that were
under billed or missing, including any applicable taxes, surcharges, etc.
from the preceding 6 months that the billing error had occurred to the
custome/s next available bill. The Company may provide an option to
pay the additional charges in equal monthly installments not to exceed 2
months.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE
EXHIBIT 3
LOGAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLG - ldaho
Price List No. I
Section 3
Original Sheet 14
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
4. CUSTOMER BILLING AND PAYMENTS (Cont'd)
G. Billino Disputes
1) Unless the Company receives a dispute within 60 days of the bill date, the
items and charges appearing on the bill shall be deemed to be correct and
binding upon the customer.
2) When a customer disputes a charge or charges on the bill, in no way does
this relieve the customer from obligation of paying the undisputed charges.
3) The Company will do the following:a) Promptly investigate each customer complaint it receives;b) Report the findings of the investigation to the customer within a
reasonable time;c) Make a good faith effort to resolve the complaint within a reasonable
time dependent on the urgency of the complaint; andd) Retain a record of the compliant for 1 year.e) The Company will inform the customer of the right to escalate the
resolution to a Supervisor and to appeal the results of the investigation
with the appropriate regulatory authority.
4) lf the results of the Company investigation indicate the customer is obligated
to pay, the customer shall submit payment within five (5) working days to the
Company or its duly authorized agents for the disputed amounts. Failure to
make full payment shall be grounds for termination of service.
5) lf the results of the Company investigation indicate the Company is obligated
to credit the customer for any portion of the disputed bill, the Company will
apply the appropriate adjustment on next available bill.
H. Non-Sufficient Funds (NSF) Charqe
A charge of $15 per incident will be assessed when a customer's payment for
service becomes dishonored, is not valid, or is rejected.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLG - ldaho
Price List No. 1
Section 3
OriginalSheet 15
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
4. CUSTOMER BILLING AND PAYMENTS (Cont'd)
l. Service Restoration
The Company will restore service that has been temporarily disconnected for non-
payment upon payment of all applicable charges including a Reconnect for Non-
Payment Charge. Service that has been fully disconnected will be restored upon
payment of applicable charges and on the basis of a new application.
J. Deferred Pavment Arranqements
1) A Deferred Payment Agreement is available to residential customers unable
to pay an outstanding bill in full. The terms include a reasonable initial
payment and installment payments to be paid over an agreed upon number
of months not to exceed 6 months.
2) Any payment made by a customer in compliance with a Deferred Payment
Agreement will be applied to payment of the previous outstanding bill with
any remainder credited to the current bill.
3) lf a customer fails to fulfill the terms of a Deferred Payment Agreement, the
Company shall have the right to disconnect service upon at least five (5)
calendar days written notice and under such circumstances the Company
shall not be required to offer subsequent negotiation of a Deferred Payment
Agreement prior to disconnection.
K. ContractualServiceArranqements
1) The Company may offer unique Contract Service Arrangements for services
not available through this Price List or for deviations to the rates or conditions
for services contained in this Price List.
Unless specified differently in the contract, the regulations listed in this Price
List will apply.
3) Specific rates, charges, and terms may be provided at a Company standard
or developed on a non-discriminatory individual case basis.
2
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 3
OriginalSheet 16
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
5. TERMTNATION OF SERVICE
A. Termination Bv the Customer
A customer terminating service must notify the Company prior to the termination date,
and is responsible for the payment of all charges incurred up to the termination date.
B. Termination By the Comoanv For Cause
1) Except in case of danger to life or property, no disconnection shall be
accomplished on a Friday, Saturday, Sunday, Holiday, or before a
Holiday after 12 PM.
2) The Company may terminate service to a customer without providing a written
notice in the following instances:
a) When there is existence of immediate danger or a condition that is
hazardous to life, physical safety, or propefi.b) When a customer tampers with company facilities.c) When there is knowledge that the service is being or will be used for
unlawful purposes, or upon order by any court, the Commission, or any
other duly authorized public authority.d) Obtains service fraudulently or without authorization or uses services
and/or facilities for fraudulent purposes such as, but not limited to, avoiding
payment.e) Engages in unauthorized resale of equipment or service.
0 Unable to contact customer.
(N)
3) The Company may either temporarily deny service or terminate service to a
customer after the Company provides the first notice (written and 7+ days before
termination) and a 2nd notice (phone call w/in 24 hours of termination) to the
customer to comply with the violation listed below, but the customer does not
comply:
a) When a customer uses equipment in such manner as to adversely affect the
company's equipment or the company's service to others.
b) Fails to provide the Company reasonable access to its equipment and
proper$.c) Fails to comply with the terms and conditions of service offerings and/or
violation of Commission rules.d) Fails to comply with contractual obligations.e) Non-payment of disputed bill.
0 Failure to abide by Payment Arrangement Terms.g) lf customer is a minor.
ISSUED. February 1,2019 EFFECTIVE:
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
Section 3
OriginalSheet 17TDS Metrocom LLC - ldaho
Price List No. I
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
5. TERMINATION OF SERVICE (Cont'd)
C. Disconnect for Non-Pavment
1) When a customer does not pay an entire bill by the due date, excluding
charges that are in the process of being disputed, or made payment that was
rejected for insufficient funds, the Company will temporally disconnect service
and send a written notice regarding full disconnect. To avoid termination of
service, a customer must pay all charges due including Non-Sufficient Funds
charge, Late Payment Fee plus any applicable Reconnection charges or
negotiate a Deferred Payment Arrangement within 15 days after the date of
the written notice.
2) The Company may attempt to make at least one telephone call to the
customer prior to disconnecting service.
3) lf the customer does not pay the entire bill or contact the company to make
payment arrangements by the termination date, service will be fully
terminated. Any payment received after service has been fully terminated,
will be considered a new application for service and installation charges may
apply.
D. ContractTermination
1) Unless specified elsewhere, contracts for service or facilities may not be
terminated except upon advance notice, written or verbal, to the Telephone
Company, at which time all unpaid charges or guarantees for the period the
service or facilities have been furnished plus all applicable minimum and
termination charges are due and payable.
2) The customer is required to pay only the charges for the period during
which service or facilities have been furnished. Minimum or termination
charges will not apply when the use of the service or facilities is terminated
because of the condemnation, destruction, or damage or property by fire or
other cause beyond the control of the customer which renders the premises
unfit for occupancy.
E. Medical Emeroencv
The Company will postpone disconnecting local exchange residential seruice for
30 days for non-payment, if the customer submits certification from a qualified
medical professional, who is licensed to practice in the state, stating that
disconnection would create a life threatening situation for the customer or other
permanent resident of the customer's household.
ISSUED: February 1,2019 EFFECTIVE:
(N)
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 3
OriginalSheet 18
GENERAL PROVISIONING OF SERVICE TERMS AND CONDITIONS
5. TERMINATION OF SERVICE (Cont'd)
F. ProhibitionsAoainstDisconnection
1) ln the event of a dispute involving a customer's bill, the custome/s service
will not be disconnected for non-payment of that portion of the bill under
dispute pending completion of the dispute. Customers are required to pay
allcharges, which are not in dispute.
2) Service may not be refused because of a delinquent account (Under $30) if
the customer or applicant agrees to a Deferred Payment Agreement.
3) The Company may not disconnect or refuse service for the following
reasons:
a) Failure to pay the account of another customer as guarantor thereof.
b) Nonpayment of a delinquent account over 4 years old where
collection efforts have not been made within that period of time unless
the passage of additional time results from other provisions here or
from good faith negations or arrangements made with the customer,
Per lD Rule 308.01.d.
4) The Company may not terminate on Friday or prior to a holiday after 12 pm or
on any Saturday, Sunday or legal holiday. Termination of service is only
allowed between 8 am to 4 pm.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 4
OriginalSheet 1
SERVICE AREAS
lntrastate end-user local exchange services are provided, subject to availability of
facilities and equipment, in the state of ldaho.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 5
Original Sheet 1
DIRECTORY INFO
(N)
The Company will provide access to directory information to its customers. The directory
information will include listings of names, addresses and telephone numbers of customers.
The Primary Listing is included w/ voice bundles.
The Company, except as provided herein, assumes no liability for damages claimed on
account of errors or omission from the directories and, in accepting listings as prescribed by
applicants or customers, will not assume responsibility for the result of the publication in the
directory.
Rates
The following monthly charges may apply:
Non-Published Number, per listing
Non-Listed Number, per listing
Monthlv Rate
$3 00
$1.65
(N)
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 6
Original Sheet 1
SERVICE ORDER/LABOR CHARGES
A. GENERAL
Service Connection Charges are non-recurring charges for work performed by the
Telephone Company in connection with customer-initiated requests for voice services.
They apply to ordering, connecting, moving, changing, or rearranging of voice services.
Changes initiated and made by the Company for the convenience of the customer,
changes of service and facilities for continuation of satisfactory service, changes stemming
from Company errors, or normal repair and maintenance performed on general voice
services and associated equipment will be done at the expense of the Company.
SERVICE DESCRIPTIONS1. Service Order Charqe
Service Order charge applies to Company representative's time required in making
changes to already established billing records due to a customer's service request. This
charge is applicable to phone number changes, or when a customer requests their service
be moved to a new location.
Central Office Work Charqe:
Central Office Work charge applies to Company representative's time required in making
changes in the switch or with central office systems and equipment at the request of the
customer. Work would include, but is not limited to adding or changing features, changing
a telephone number, and moves and Relocation Fonruarding Service.
Line Connection Charqe.
A Line Connection charge would apply to Company representative's time working on the
line between the central office and up to the pedestal, or the demarcation point such as the
network interface device (NlD) or Optical Network Terminal (ONT); or on a circuit between
premises traversing company distribution plant. This charge is applicable to Relocation
forwarding Service or Trouble lsolation. Also see Conditions and Limitations number 5.
Premise Visit Charqe:
A premise visit charge applies for a Company vehicle deployment when a company
representative is required to isolate trouble at the request of the customer. Also see
Conditions and Limitations number 5.
Reconnect for Non-Pavment:
This charge applies to work performed by the telephone company to reestablish service
that has been disconnected for non-payment and where satisfactory arrangements were
not made prior to the preparation of the disconnect.
RearranqemenURepair
When the Company is requested to relocate or rearrange existing facilities, the customer
requesting such relocation or rearrangement may be required to pay labor charges listed in
Section 6.D. Repair service applies for work performed by the telephone company as
requested by the customer, or to repair damaged company facilities caused by the
customer's neglect or abuse. Labor charges listed in Section 6. D. may apply.
2
(N)
B.
2
3.
4.
5.
b.
ISSUED: February 1,2019 EFFECTIVE:
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. I
Section 6
Original Sheet 2
SERVICE ORDER/LABOR CHARGES
C. CONDITIONS AND LIMITATIONS
Service Connection Charges contemplate work performed by the Telephone Company
during normal work hours. Additional charges may apply to work performed outside of
normal work hours at the request of the customer.
Service Connection Charges are in addition to recurring rates and any other charges
applicable for voice services subscribed to by the customer. Service Connection Charges
may apply in addition to special installation charges as set forth elsewhere in Company's
Price List.
Service Connection Charges are non-refundable unless the order is cancelled before work
is begun or unless specified elsewhere in the Company's Price List.
One Service Order Charge applies for all services requested at the same time for the same
customer at the same premises.
A Line Connection and a Premises Visit charge will apply to service trouble that is
determined to be in customer-provided equipment or inside wire, and the customer does
not subscribe to lnside Wire Maintenance. No other Service Connection Charges apply.
The charges in this Price List do not include work related to the installation or repair of
customer owned equipment or inside wiring.
A Premise Visit charge will apply for Relocation Fonrarding Service, Trouble lsolation, and
when a customer requests their service be moved to a new location.
The Company may waive Service Connection Charges from time-to-time as part of a
promotion for new or existing products and services
Service Connection Charges DO NOT apply to the following customer requests
When a change is made and initiated by the Company, for the convenience of the
Company, such as a change in grade of service, change in customer's telephone
number, or in changes of service and facilities for continuation of satisfactory service.
Changes stemming from Company errors or to normal repair and maintenance
performed on general voice service and associated equipment.
Re-establishing voice service at a secondary location immediately following the
rendering of a customer's primary location as unfit for occupancy due to fire, flood,
etc. At the option of the Company, a different telephone number may be used.
2
3
(N)
(N)
4
5.
6.
7.
8.
9.
a.
b
c.
ISSUED: February 1,2019 EFFECTIVE
1.
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 6
Original Sheet 3
C
SERVICE ORDER/LABOR CHARGES
CONDITIONS AND LIMITATIONS (Continued)
10. Service Connection Charges DO NOT apply to the following customer requests:
(continued)
a. Changing the billing person's name
RATES
Non-Recurring Rates
$12.00
$5.00
$20.00
$1s.00
$20.00
(N)
(N)
D
Service Order Charge
Central Office Connect
Line Connection
Premise Visit
Recon nect for Non-Payment
Labor Charoes
Normal Hours - First Hour (1 Hour minimum)
Each additional Yrhour
After Hours - First Hour (1 Hour minimum)
Each additional/qhour
1.
2.
3.
4.
5.
$60.00
$15.00
$e0.00
$22.50
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 7
OriginalSheet 1
OPTIONAL SERVICES
CUSTOM CALLING SERVICES
A. GENERAL
Custom Calling Services are optional services offered to those Business customers
served by central offices arranged to provide such services. The number of Custom
Calling Services available depends upon the exchange central office providing the
service and is subject to the availability of its facilities.
Residential bundles include some but not all of the features in this section. Optional
features are not available to residential customers.
B. SERVICEDESCRIPTIONS
1) CALL FORWARDTNG
This service redirects incoming calls to another telephone number. The customer
can activate this service by dialing a code and entering the number to which calls
should be forwarded. When activated, all calls that are forwarded when the line is
idle cause a short ring on the forwarded line as a reminder that the service is
active. To deactivate Call Forward, a customer must dial a special access code.
All calls forwarded are subject to transmission limitations and all applicable local
and long distance charges.
2) CALL FORWARD - BUSY -(Fixed & Variable)
This service routes incoming calls to another telephone number when the
customer's dedicated number is busy.
(Variable - Programmed by Gustomer) The customer can activate this service
by dialing a code and entering the number to which calls should be forwarded. To
deactivate Call Forward - Busy, a customer must dial a special access code. All
calls forwarded with this service are subject to transmission limitations and all
applicable local and long distance charges.
(Fixed - Programmed by Telco) This service automatically redirects incoming
calls to a predesignated telephone number or voice mail service when the
customer's line is busy. The customer activates the service by contacting the
telephone company and designating the number to which all calls will be
forwarded when the line is busy. The telephone company then establishes the
fixed forwardto telephone number within the switch. To cancel the service or
change the forward{o telephone number, the customer must contact the
telephone @mpany. All call forwarded with this service are subject to
transmission limitations and all applicable local and long distance charges.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
OPTIONAL SERVICES
Section 7
Original Sheet 2TDS Metrocom LLC - ldaho
Price List No. 1
CUSTOM CALLING SERVICES
B. SERVICEDESCRIPTIONS(Continued)
3) CALL FORWARD - NO ANSWER (Fixed & Variable)
This service redirects incoming calls not answered after a predetermined number
of rings to another telephone number. The number of rings is determined and set
by the Company unless otherwise specified by the customer. The customer can
activate this service by dialing a code and entering the number to which calls
should be forwarded. To deactivate Call Forward - No Answer, a customer must
dial a special access code. All calls forwarded are subject to transmission
limitations and all applicable local and long distance charges.
(Variable - Programmed by Customer) This service redirects incoming calls not
answered after a predetermined number of rings to another telephone number.
The number of rings is determined and set by the Company unless otherwise
specified by the customer. The customer c€ln activate this service by dialing a
code and entering the number to which calls should be forwarded. To deactivate
Call Forward - No Answer, a customer must dial a specialaccess code. All calls
forwarded are subject to transmission limitations and all applicable local and long
distance charges.
(Fixed - Programmed by Telco) This service automatically redirects incoming
calls to another telephone number or voice mail service when the customer's
telephone is not answered in a pre-determined number of rings. The number of
rings is determined and set by the Company unless otherwise specified by the
customer. The customer activates the service by contacting the telephone
company and designating the number to which all calls will be forwarded when the
telephone is not answered within an established period of time. The telephone
company then establishes the fixed forward-to telephone number within the switch.
To cancel the seruice or change the forward-to telephone number, the customer
must contact the telephone company. All calls forwarded with this service are
subject to transmission limitations and all applicable local and long distance
charges.
4) 3-WAY CALLTNG
This service allows a customer to add a third party to an existing telephone call.
To add a third party, the customer depresses the switchhook once to place the
current party on hold, receives a dialtone, dials the third party's number, and then
depresses the switchhook again to establish the three-way connection. All 3-way
calls are subject to transmission limitations and all applicable local and long
distance charges.
(N)
ISSUED: February 1,2019 EFFECTIVE:
(N)
EXHIBIT 3
LOGAL EXCHANGE SERVICES PRICE LIST
OPTIONAL SERVICES
Section 7
Original Sheet 3TDS Metrocom LLC - ldaho
Price List No. 1
CUSTOM CALLING SERVICES
B. SERVICEDESCRIPTIONS(Continued)
5) CALL WATTING/CANCEL CALL WATTTNG
This service alerts a customer who is on the phone that another local or long
distance caller wants to get through the line. The customer will receive a tone
signal to indicate another incoming call and the caller will receive the usual ringing
tone. To place the first call on hold and answer the incoming call, the customer
depresses the switchhook once. The customer can then toggle between both calls
by depressing the switchhook. lf the customer hangs up when a call is still on
hold, the customer's line will automatically ring back.
Cancel Call Waiting allows a CallWaiting customer to deactivate the CallWaiting
service by dialing a code. When this service is activated, the customer will not be
interrupted by the Call Waiting tone and the incoming caller will receive a busy
signal. Call Waiting will remain disabled for the rest of the call, but will be
automatica lly restored u pon call termination.
6) PERSONAL RINGING
This service allows the customer to have up to four distinct telephone numbers on
a single line. The second, third and fourth number will each have a distinctive
ringing pattern so the customer can identify which number has been called. lf a
customer also subscribes to Call Waiting, each phone number will have a
distinctive Call Waiting tone. lf a customer also subscribes to Call Forward, the
main directory number or all four telephone numbers can be forwarded.
7) SPEED CALL 8
This service allows the customer to keep a list of eight specified telephone
numbers which can be dialed by using a one-digit (2 through 9) access code.
8)SPEED CALL 30
This service allows the customer to keep a list of 30 specified telephone numbers
which can be dialed by using a two-digit (20 through 49) access code.
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE:
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 7
Original Sheet 3
OPTIONAL SERV!CES
CUSTOM CALLING SERVICES
B. SERVICE DESCRIPTIONS(Continued)
9) TOLL RESTRICTION WtrH PtN OVERRTDE
This service enables customers to restrict all or a combination of 0+ and 1+ toll
calls from being placed over their exchange lines/trunks. ln addition, the customer
will have the ability to override the restriction on a per call basis by using a
Personal ldentification Number (PlN). To activate the override, the customer dials
a code, the PlN, waits for a dial tone and then dials the toll number. When a
restricted call is attempted without the PlN, from a line/trunk equipped with this
service, a dial tone or Company recorded announcement will be heard by the
caller.
10) CALLTRANSFERENHANCED
This feature enables a customer to transfer multiple incoming or outbound calls to
a third party with either a Screened Transfer or a Blind Transfer. A Screened
Transfer enables the transferring party to announce a call to the third party prior to
completing the transfer. lf the third party chooses not to take the call, the
transferring party may disconnect the third party and return to the caller.
11) CALL TRANSFER ENHANCED - Continued
Otherwise, the transferring party may disconnect, completing the transfer and
returning the line to an idle state. A Blind Transfer enables the transferring party to
immediately disconnect after dialing the third party, prior to the third party
answering the call. After disconnecting, the transferring pafi may either originate
or receive a new call, even though the transferred call is still in progress. ln
addition, this feature enables a customer to establish a 3-way conference call while
enabling any party (including the originator of the call) to drop out of the
conference while leaving the other two parties connected. The customer is
responsible for all applicable long distance charges for originating or terminating
calls that will apply for the duration of the call, even if the customer drops off the
call.
C. LIMITATIONS
Custom Calling Services require specialcentralofflce equipment and will be
provided only where facilities are available.
(N)
1
ISSUED: February 1,2019 EFFECTIVE:
(N)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. I
Section 7
Original Sheet 4
OPTIONAL SERVICES
CUSTOM CALLING SERVICES
D. RATES AND DISCOUNTS
1. RATES
The following monthly rates apply to Custom Calling Services and are in addition to
basic local exchange service and any other service, equipment or facilities
subscribed to by the customer. The rates apply per line.
Call Forwarding
Call Forward - Busy
Call Forward - No Answer
Speed Calling
8 codes
30 codes
3-Way Calling
Call Waiting/Cancel Call Waiting
Personal Ringing
2nd Directory Number
3'd Directory Numberl
4th Directory Numberl
Toll Restriction w/PlN
Override
Call Transfer Enhanced
Rate
Per Month
Business
$3.2s
$3.25
$3.25
$3.25
$4.25
$3.75
$4.75
$1.75
$0.75 (lncremental)
$0.50 (lncremental)
$3.00
$5.00
1. Discounts do not apply to these services.
(N)
(N)
ISSUED. February 1,2019 EFFECTIVE
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 7
Original Sheet 5
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
A. GENERAL
Advanced Calling Seruices (ACS) are optional services which allow customers to
efficiently manage the call flow. Customers will be able to screen, redirect, or return
selected calls. These services offer Customers convenience, time savings, and a
greater degree of control over the use of their telephones. Advanced Calling Services
are available to business customers where facilities are available. lndividual feature
availability may differ by exchange.
Residential bundles include some but not all of the features in this section. Optional
features are not available to residential customers.
B. SERVICE DESCRIPTION
(N)
(N)
1 ANONYMOUS CALL REJECTION
This service enables a Customer to reject incoming calls from which a privacy
indicator is received. The service is activated by dialing a unique code. When
the seruice is active, the Telephone Company ("Company") will not complete
calls to its customer when the calling party has activated Caller lD blocking
services. Such calls will be routed to a Company recorded announcement.
Anonymous Call Rejection is included with Caller lD at no charge.
CALL REJECTION
This service enables a Customer to reject up to a maximum of six (6)
preselected incoming telephone numbers from which he/she does not wish to
receive calls. To select a telephone number, the Customer dials a unique
code and then constructs or modifies a telephone number screening list. To
add an unknown telephone number to the list, a Customer can activate a code
immediately after receiving an unwanted incoming call. The Company's
equipment will screen incoming calls against the Customer's list and reject
those on the list. Callers whose numbers are rejected are directed to a
Company recorded announcement. lf facilities are unavailable to provide
incoming call screening via the Customer's list, standard call completion will
occur.
2.
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LOCAL EXCHANGE SERVICES PRICE LIST
OPTIONAL SERVICES
Section 7
Original Sheet 6TDS Metrocom LLC - ldaho
Price List No. 1
ADVANCED CALLING SERVICES
B. SERVICE DESCRIPTION (continued)
3
4.
5
CALL RETURN
This service enables the Customer to automatically redial the telephone
number of the most recent incoming call. The Company's equipment will make
repeated attempts to establish the call for approximately a thirty (30) minute
period, beginning with the Customer's activation of Call Return if the most
recent incoming call is busy. lf the most recent incoming call is blocked, the
Customer will get a Company recorded announcement indicating the number
is a private number and the call cannot be returned. The service cannot be
activated for calls originating from a line that is forwarded or from a line not
associated with a telephone number, e.9., multiline hunting groups.
Call Return is available on a per usage or flat rate basis. This service will have
a per activation rate and a specified number of chargeable activations. After
the specified number of chargeable activations, each activation thereafter will
be at no charge.
PREFERRED CALL FORWARDING
This service enables the Customer to forward up to a maximum of six (6)
preselected incoming telephone numbers to another telephone number. To
forward a telephone number, the Customer dials an activation code and then
constructs or modifies a telephone number screening list. The Company's
equipment will screen incoming calls against the Custome/s list and forward
only those telephone numbers on the list. Calls forwarded by this service are
subject to all applicable local and long distance charges. These calls are also
su bject to transmission limitations.
PRIORITY RINGING
This service allows the subscriber to provide up to a maximum of six (6)
preselected incoming telephone numbers with a distinctive alerting signal or
ring (or a distinctive Call Waiting tone if the Customer has subscribed to Call
Waiting), when the Customer receives calls from them. To program a
telephone number, the subscriber dials a unique code and then constructs or
modifies a telephone number screening list. The Company's equipment will
screen incoming calls against the Custome/s list and provide the Priority
Ringing service for the preselected telephone numbers on the Customer's list.
(N)
(N)
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LOCAL EXCHANGE SERVICES PRICE LIST
OPTIONAL SERVICES
Section 7
Original Sheet 7TDS Metrocom LLC - ldaho
Price List No. 1
ADVANCED CALLING SERVICES
B. SERVICE DESCRIPTION (continued)
6.
7
SPECIAL CALL ACCEPTANCE
This service enables a Customer to allow up to a maximum of six (6)
preselected incoming telephone numbers to be accepted. To select a
telephone number to be accepted, the Customer dials a unique code and then
constructs or modifies a telephone number screening list. The Company's
equipment will screen incoming calls against the Customer's list and allow only
those calls to be completed. Calls from all other numbers will be routed to a
Company recorded annou ncement.
CALLER ID
Caller lD - Basic (Number only) and Caller lD-Deluxe (Name and Number) are
the available services.
a)Caller lD - Basic
This service utilizes specific network capabilities to transmit and display
the number associated with an incoming call to the called party's
access line. The number of the incoming call is transmitted during the
silent interval between the first and second ring of the called party's
line. Caller lD Customers must provide, and connect, their own
compatible premises equipment in order to process and display the
number transmission. The Company will fonrard all telephone
numbers where technically feasible.
lf a calling party has activated blocking, the number will not be
transmitted to the display equipment of a Caller lD subscriber. lnstead,
the Caller lD Customer will receive a privacy indicator. This privacy
indicator notifies the Caller lD Customer that the calling party chose to
block number delivery.
(N)
(N)
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LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 7
Original Sheet 8
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
B. SERVICE DESCRIPTION (continued)
7. CALLER lD (continued)
(N)
b) Caller lD - Deluxe
This service utilizes specific network capabilities, where technically
feasible, to transmit the Name and Number associated with an
incoming call to the called party's access line. The name and number of
the incoming call is transmitted during the silent interval between the
first and second ring of the called party's line. Caller lD - Deluxe
Customers must provide, and connect, their own compatible premises
equipment in order to process the name and number transmission. The
Company will fonrvard all telephone numbers and names where
technically feasible.
lf a calling party has activated blocking, the name and number will not
be transmitted to the display equipment of a Caller lD - Deluxe
Customer. lnstead, the Caller lD - Deluxe Customer will receive a
privacy indicator. This privacy indicator notifies the Caller lD - Deluxe
Customer that the calling party chose to block name and number
delivery.
(N)
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LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 7
Original Sheet 9
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
B. SERVICE DESCRIPTION (continued)
8 CALLER !D BLOCKING
Caller lD Blocking allows the caller to prevent the delivery of his/her calling
data to a Caller lD Customer on a per call basis (Caller lD Blocking - Per Call)
or per line basis (Caller lD Blocking - Per Line).
Galler lD Blocking - Per Call
This service will block the delivery of the caller's data to a Caller lD
Customer for one call only and may be activated from all single party
access lines by dialing .67 (1167 from a rotary phone) priorto placing
the call. PER THE FCC CALLER !D ORDER, EFFECTIVE 1211195,
CALLER ID BLOCKING . PER CALL IS PROVIDED TO ALL
CUSTOMERS AT NO CHARGE.
As of 111197, per FCC Docket 91-281, per call blocking will be provided
on calls originating from public, semi-public or other paystations used
by the general public and party lines.
b)Caller lD Blocking - Per Line
This service will automatically block the delivery of the calle/s data to a
Caller lD Customer on all calls and will be made available or offered, at
no charge, to all customers, including law enforcement agencies and
domestic violence programs. Per line blocking can be deactivated by
dialing -82 (1182 from a rotary phone) prior to placing the call.
a)
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE
TDS Metrocom LLC - ldaho
Price List No. 1
ADVANCED CALLING SERVICES
B. SERVICEDESCRIPTION(continued)
e)
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
OPTIONAL SERVICES
CALL TRACE
This service enables the customer to initiate a trace of the last incoming call
completed by dialing an activation code immediately after terminating the call.
A Call Trace is considered successfulwhen the Company's equipment is able
to record the incoming call detail (not the conversation). lncoming call detail
includes: the calling number, the time the trace was activated, and in some
locations, the time the traced call was received. Upon completion of a
successful trace, the customer will be assessed a Call Trace fee that will
appear on the customer's next bill. The results of the trace are never provided
to the customer directly. Call Trace information will only be given to appropriate
law enforcement agencies. For further action to be taken, the customer is
required to contact the Telephone Company Business Office during normal
business hours, which will refer the customer to appropriate law enforcement
agencies, or contact the law enforcement agency directly. Call Trace detailwill
be retained by the company and made avaihble to the local law enforcement
for ten business days after the trace has been initiated.
Call Trace may not capture incoming telephone numbers marked "private" or
"out of arga".
Only calls from locations with compatible signaling services are traceable using
CallTrace.
(N)
(N)
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Section 7
OriginalSheet 10
EXHIBIT 3
LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 7
Original Sheet 11
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
C. SPECIAL CONDITIONS AND LIMITATIONS
1) Special Conditions for Caller lD:
(N)
a) An originating caller's data may not be displayed to the called party under
the following conditions:
The caller's data will not be displayed if the called pafi is off-hook. The
called party must be on-hook to receive the caller's data. lf the
customer subscribes to both Call Waiting and Caller lD, and is on an
existing call, the second incoming call information will not be displayed.
lnstead, the called party will receive the usual Call Waiting tone.
a The caller's data will not be displayed if the called party answers the
incoming call during the first ring interval.
a Caller lD services cannot be provided with any distinctive ringing lines
having a maximum silent interval duration that is not long enough to
allow transmission of the date message.
a ldentification of names, specific stations or extensions served by a PBX
or Key System is not possible. The main directory number or name
and number (if available) of the PBX or Key System will be displayed.
a Caller lD services cannot be provided if the calling pafi is from a multi-
party line. The called party will receive an "Unavailable" display.
a The caller's data will be unavailable if it is from another office that is not
linked by appropriate facilities with the called party's office.
a The calling party has activated blocking
a Caller lD services do not display a directory number or name and
number (if available) for operator assisted calls, calls marked private by
the originator or calls originating from pay and party line stations.
(N)
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LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
C. SPECIAL CONDITIONS AND LIMITATIONS (continued)
1) Special Conditions for Caller lD: (continued)
b) The following special conditions apply to Caller lD services based on the
FCC Caller lD Order effective 1211195
lf a customer dials a "1-800" or other Automatic Number ldentification
(ANl) Service number, the telephone number that they are calling from
will be revealed to the called party through ANI technology. Even if the
customer has per line blocking or has activated per call blocking, the
800 number party has the right to obtain this information through ANl.
ANI information may not be reused or resold for other purposes without
a caller's consent, even where the called party has paid for the call.
Caller lD services are available on all long distance calls where
technically feasible.
All calling data will be displayed to E911 through ANI technology, even
if the customer has per line blocking or has activated per call blocking.
All calling data will be passed, even for customers who do not
subscribe to Caller lD.
Per Call Blocking will be available to all customers. (The FCC Order
overrules all state PUC/PSC decisions on Per Call blocking.)
a
a
a
a
a
Section 7
Original Sheet 12
(N)
(N)
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LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
Section 7
Original Sheet 13
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
C. SPECIAL CONDITIONS AND LIMITATIONS (continued)
2) Limitations of Advanced Galling Services:
The management of these services is possible only:
Where the calling party's data can be forwarded from the central office
originating the call to the terminating central office serving the called
party;
When both the originating customer and the call terminating customer
are served from the same central office;
When both the call originating customer and the call terminating
customer are served from different central offices equipped for ACS
and are linked by appropriate facilities;
lf offering Caller lD - Deluxe, the Calling Name will be displayed only
where appropriate facilities are available to provide a match of Calling
Name to Calling Number.
The Company shall not be liable for any loss or damages arising out of error,
interruptions, defects, failures, or malfunctions of ACS Services or equipment. Such
damages of services after the Company has been notified, and has had reasonable
time for repair, shall in no event exceed an amount equivalent to the rates charged for
the service affected from the time the customer gives notice until service is restored.
It shall be the responsibility of the Customer to provide customer premise equipment
(CPE) compatible with ACS.
(N)
(N)
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LOCAL EXCHANGE SERVICES PRICE LIST
Section 7
OriginalSheet 14TDS Metrocom LLC - ldaho
Price List No. 1
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
D. RATES, DISCOUNTS, AND PAY-PER-USE SERVICES
1. RATES
1) Anonymous Call Rejection
2) Call Rejection
3) Call Return N/A
4) Preferred Call Forwarding
5) Priority Ringing
6) Special Call Acceptance
7) a. Caller lD - Basic
b. Caller lD - Deluxe
8) Caller lD Blocking
a. Per Call
b. Per Line
a) The monthly rates and credits are in addition to basic local exchange
service or any other services subscribed to by the customer.
b)Activation and Deactivation codes listed below apply to touchtone
telephones. (Rotary phones use the codes prefaced by a 11. For
example, Call Return would be 1169.)
c) The below rates apply to both residential and business customers
One Service Per Line
Bus Rate
Per Month
(N)
(N)
$3.25
3.25
3.25
2.75
3.75
2.75
7.50
9.00
No Charge
No Charge
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LOCAL EXCHANGE SERVICES PRICE LIST
TDS Metrocom LLC - ldaho
Price List No. 1
OPTIONAL SERVICES
ADVANCED CALLING SERVICES
D. RATES AND PAY-PER-USE SERVICES (continued)
2. PAY.PER.USE SERVICES
Section 7
Original Sheet 15
Per
Successful
Activation
$ 3.00
$0.75
Monthly
Cap
N/A
N/A
(N)
(N)
CallTrace
Call Return
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Section 8
OriginalSheet 1
MISCELLANEOUS CHARGES
RELOCATION FORWARDI NG SERVICEA. GENERAL
Relocation Forwarding Service (RFS) is a voice only application service which allows
calls sent to a telephone number programmed in the central office to automatically
forward to a customer's terminating premises equipment or voice mail box. The
customers premise equipment or voice mail box may be located in the same or different
exchange from the callforwarding location.
B. CONDITIONS AND LIMITATIONS
1. RFS service is offered subject to availability of suitable facilities
2. RFS is provided on the condition that the Telephone Company's facilities are able to
adequately handle calls to the RFS customer without interfering with or impairing any
services offered by the Telephone Company. lf in the opinion of the Telephone
Company, the facilities are inadequate to handle the calls to the RFS customer, the
customer will be required to pay for the cost of additional seruices and facilities.
3. Only one call will be forwarded at one time. Another call will not be sent through
untilthe previous call is completed.
4. Customers subscribing to this service are responsible for any toll call charges
between the callforwarding location and the terminating point.
5. The minimum seruice period is two months.
6. RFS service is not offered where the terminating station is a coin telephone.
7. Service is not available on ported numbers or to lnternet Service Providers.
TDS Metrocom LLG - ldaho
Price List No. 1
C. RATES AND CHARGES
Non-Recurring
Charqes
Relocation Forwarding, per number (1)
(N)
(N)
Per
Month
$1g.oo(2)
(1) Service Order, Central Office Connect, Line Connection and Premise Visit charges
apply. The rates are listed elsewhere in this Price List.
(2) lncludes One free Directory Listing
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TDS Metrocom LLC - ldaho
Price List No. 1
MISCELLANEOUS CHARGES
BILL COPY REQUEST
Additional copies of bills will provided per customer request.
Per Copy/Per Bill
Rate
$5.00
Section I
Original Sheet 2
(N)
(N)
ISSUED: February 1,2019 EFFECTIVE