20180715Customer Notice.pdf

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2134 W Laburnum Ave.
Richmond, VA23227
July 15, 2019
Customer Name
Customer Address
city, state zip
URGENT: Your telephone services will be impacted unless you take action!
Dear Valued Customer,
Talk America Services, LLC will discontinue offering local exchange (dialtone), digital subscriber line (DSL)
internet access and intrastate and interstate long distance services to all customers in the states of
Alabama, Arkansas, ldaho, Missouri, Nebraska, New Mexico, North Dakota, South Carolina, Washington,
and Wyoming on or after September \ 2A19, pending applicable regulatory approvals. Your service will
be affected bv this discontinuance.
To avoid a permanent disruption of vour telephone services, please contact Talk America Services at l.-
800-962-4772 as soon as possible to discuss your available options for selecting an alternative service
provider. Failure to do so may result in insufficient time to transition your services to an alternative
provider. lf you subscribe to our local services, you could lose your dialtone, including your telephone
number, with no short-term ability to restore them. lf you subscribe to our internet access or long distance
services, you will experience loss of those services if you fail to transition to another provider or providers
before September t,2OL9. Therefore, you will need to migrate the services you now receive from Talk
America Services to an alternative provider before September 1. 2019.
A filing is being made with the FCC for approval of this discontinuance of service. The FCC will normally
authorize this proposed discontinuance of service unless it is shown that customers would be unable to
receive service or a reasonable substitute from another carrier or that the public convenience and
necessity is otherwise adversely affected. lf you wish to object, you should file your comments as soon as
possible, but no later than 15 days after the Commission releases public notice of the proposed
discontinuance. You may file your comments electronically through the FCC'S Electronic Comment Filing
System using the docket number established in the Commission's public notice for this proceeding, or you
may address them to the Federal Communications Commission, Wireline Competition Bureau,
Competition Policy Division, Washington, DC 20554, and include in your comments a reference to the
563.71 Application of Talk America Services, LLC. Comments should include specific information about the
impact of this proposed discontinuance upon you or your company, including any inability to acquire
reasonable substitute service.
You may contact Talk America Services directly to obtain information about this discontinuance, including
how to receive a refund on any unused service or how to contact regulatory agencies to obtain
information on possible replacement providers. Talk America Services' customer service can be reached
at 1-800-962-4772 or [e-mail] or in writing at 2134 W Laburnum Ave.,
Richmond, VA23227.
Sincerely,
Talk America Services, LLC