20150908Notification of Relinquishment.pdf

Darcy Hoellwarth PLLC E1.96$E+?Suna Shore Lane Eagle, lD 83616
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September 4,20L5
fean fewell
Commission Secretary
Idaho Public Utilities Commission
472W. Washington
Boise, Idaho 83720-007 4
Via Mail and Email: [e-mail]
RE: File No. SYR-T-08-01
Dear Ms. fewell,
Syringa Wireless, an Idaho PUC registered Eligible Telecommunications Carrier, will be
discontinuing all business as of December 31,2015 and wishes to relinquish its ETC
designation. Syringa Wireless has notified all of its customers, including ITSAP Lifeline
subscribers, of its closure by mail and through its website at:
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/ Ads / 09 -0l-20L5o/o20Customer%o 20Letter-FlNAL%o20COPY.pdf
A copy of the notice is included with this letter.
We would appreciate confirmation that this letter has been received and that there is
nothing further that IPUC requires. Thank you for your assistance in this matter.
Sincerely,
Darcy E. Hoellwarth
Attorney at Law
cc: client
Enclosure
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PO BOX 1117 Pocatello lD 83204
r Fri 11, t- Irl
September L,2015
Dear valued customer,
Syringa Wireless has been operating in southern Idaho for almost 10 years and has proudly
served thousands of customers during that time. lt is with much regret that we must inform you
that beginning December 31, 2015, Syringa Wireless will no longer be providing wireless
communications services and will cease doing business. As your neighbors, Syringa Wireless has
fought hard to maintain low prices and high quality service for our Idaho communities. We are
disappointed that we cannot continue to serve you.
Over the last 3 years we have made extensive financial investments into our network and to the
communities we serve with the intent to offer services comparable to our competitors. The
wireless industry is fiercely competitive with rapidly changing technologies and cost structures.
As a small, locally owned and operated provider, we have arrived at a point where it's simply
not feasible to continue to operate.
Your account will remain active and service will be provided through the end of the year.
You will need to close your account and pursue other options for your Syringa Wireless
services on, or before, Dec 31n 2O1-S, There is information included with this letter to
assist making your transition to a new wireless carrier as seamless as possible.
If you receive Syringa Wireless services through one of our partners, you will receive a
different set of instructions for terminating your service. As reminder, our partners are
Proiect Mutual Telephone, Filer Mutual Telephone, Direct Communications, and Albion
Telephone.
Options for closing your account if you are a'no contract' customer, 'Pay-go' customer, or
a'contract' customer who has completed the terms of their contract
t. You may begin to transition your services to another carrier at anytime, but no later
than Dec 31st, 2015.
2. You are free to keep your device. You may also return your device to Syringa Wireless
and receive a prorated value ofyour out ofpocket expenses for the device, based upon a
24-month service life. To be eligible for the rebate, the phone must be in good working
order and your account must be in good standing. Refunds are processed at our
corporate office and checks are mailed within 45 days.
3. Do nothing, and your service will remain active, you will continue to owe for service
through December 31, 2015. After that date, service will be discontinued and any
agreements will be voided.
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PO BOX 1117 Pocatello lD 83204
Options for closing your account if you are a'contract' customer currently within the
period ofyour contract
1. You may begin to transition your services to another carrier at an5rtime, but no later
than Dec 31st, 2015. Certain restrictions apply (see below).
2. If you continue service with Syringa Wireless through Nov 15m 2015, you may keep your
device at no charge. All Early Termination Fees (ETF) will be waived if the account is
closed in good standing after Nov 15d' 2015 but before Dec 31st, 2015.
3. If you choose to leave Syringa Wireless prior to Nov l5tt then you will need to return
any device that was purchased as part of your contract or you will be charged an ETF. If
your account is closed in good standing and the device is returned in good working
order then you will receive a prorated rebate ofyour out ofpocket expense in the
purchase of the device based upon a 24 month service life. Refunds are processed at our
corporate office and checks are mailed within 45 days.
4. Do nothing, and your service will remain active, you will continue to owe for service
through December 37,20L5. After that date, service will be discontinued and any
agreements will be voided.
To return your device:
L. Drop it off at any store and our staff will return it to our corporate office where your
rebate will be processed. See our website for store locations.
www.SyringaWireless.com/locations.
2. Print the return form at www.SyringaWireless.com/returnform. Return the filled out
form and your phone to us at the address below. We will process your refund within 45
days. We cannot issue refunds on devices we don't receive; it is recommended your
package is traceable.
SYRINGAWIRELESS
Suite 220
L23OL W EXPLORER DR
BOISE ID 83713
Ifyou have any questions, or to return your device, stop by any store or call our customer care
department at (866) 54!-7464.
Customer care is open Monday through Saturday 9:00 am to 6:00 pm.
Thank you for your business with us over the past several years, it has been our pleasure to
serye you.
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PO BOX 1117 Pocatello lD 83204
Wireless Carriers
Silver Star Communications
www.silverstar.com
AT&T
www.att.com
Sprint
www.sprint.com
T-Mobile
www.t-mobile.com
Verizon Wireless
www.verizonwirel ess.com