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Home My WebLink About20080501Application.pdfRECEIVED .-ml~f .0JiJLE~"E PuATTORNEYS AT LAW APR 30 Pì; 3: 5 10,;,;",:., f.~ . .UTlllTIES C iSSl0N Molly 0' Leary Tel: 208-938-7900 Fax: 208-938-7904 mol i y li ric h ards 0 na n dol ear y. co m P.O. Box n18 Boise,ID 83707 - 515 N. 27th St. Boise, ID 83702 30 April 2008 g,- R -t--ò 8 - C? 1 Ms. Jean Jewell Commission Secreta Idaho Public Utilities Commission PO Box 83720 Boise ID 83720-0074 Hand Dellvered RE: Syrnga Wireless, LLC Application for ETC Designation Dear Ms. Jewell: I am enclosing an original and seven (7) copies of Syrnga Wireless, LLC's APPLICATION FOR DESIGNATION AS AN ELIGIBLE TELECOMMUNICATIONS CARRIER. Also enclosed is a copy to be date staped and returned for our fies. Please note the enclosed Application contans confidential trade secret information that is exempt from public disclosure pursuant to Section 9- 340D(1), Idaho Code. Pursuant to Rule 67 of the Rules of Procedure of the Idaho Public Utilities Commission, the enclosed trade secret information has been submitted on yellow paper and has been separated from the non- confidential porton of the Application. , PLLC ~~i:... _ J .. MOLL Y O'LEARY (ISB # 4996) Richardson & O'Lear PLLC 515 Nort 27th Street P.O. Box 7218 Boise, Idaho 83707 Telephone: 208.938.7900 Fax: 208.938.7904 E-mail: mony~richardsonandolear.com KENNETH JOHNSON Bennet & Bennet, PLLC 4350 Eas West Highway Suite 201 Bethesda, MD 20814 Telephone: 202. 371.1500 Fax: 202.371.1558 E.-mail: rrurhy~bennetlaw.com RECEIVED APR 30 PH 3: 50 IDAHO ,:::.;fAJC UTILITieS COMMISSiON Attorneys for Syringa Wireless, LLC BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION IN THE MATTER OF THE APPLICATION OF) CASENO.s~n __ 'r /'8.". --ISYRNGA WIRELESS, LLC FOR ) k~ (~ '- DESIGNATION AS AN ELEGIBLE ) TELECOMMUNICATIONS CARRER )PURSUANT TO THE ) TELECOMMUNICATIONS ACT OF 1996 ) (RURL AND NON-RURAL AREAS) ) APPLICATION OF SYRNGA WIRELESS, LLC FOR DESIGNATION AS AN ELIGIBLE TELECOMMUICATIONS CARRER Syringa Wireless, LLC ("Syrnga Wireless"), by and through its undersigned attorneys, hereby submits this Application for Designation as an Eligible Telecommunications Carier ("ETC") pursuat to Sections 214(e)(l) ~ (2) of the Telecommunications Act of 1934, as amended Cthe Act), 476 U.S.C. §214(e)(l)-(2), and Section 54.201 of the Federal Communcations Commission's ("FCC") rules, 47 C.F.R. § 54.201, and ths Commission's ETC SYRGA WIRELESS ETC APPLICA nON - 1 lI Designation Requiements ("IPUC ETC Requirements"). i Syrnga Wireless requests that it be designated as eligible to receive all available support fromthe federal Universal Service Fund ("USF") including, but not limited to, support for rual, insular, high cost areas and low income customers in geographic areas specified in this Application, and that it be approved to paricipate in the Lifeline program. In support of this Application, Syringa Wireless provides the following information: i. APPLICANT Syringa Wireless is a Commercial Mobile Radio Services C:'CMRS") carier providing "mobile service" as defined in 47 U.S.C. § 153(27). Syringa Wireless provides such CMRS and "mobile servce" on a pre..paid and post-paid basis. Syringa Wireless' pre-paid customers purhase a specific amount of local calling minutes in advance and do not sign a contract. In certin plans, pre-paid customers also have the abilty to purchase specific amounts oflong distace and roaming minutes. Syrnga Wireless' post-paid customers sign a contract for a specific amount of monthly user-minutes and are biled for their usage. Syringa Wireless provides interstate telecommunications servces as defined in 47 U.S.C. § 153(22) and 47 C.F.R. § 54.706. Though its cellular authorizations, Syrnga is licensed to serve the following Basic Trading Areas ("BTAs") in Idaho: BTA 202 (Idaho Falls); BTA 353 (Pocatello), and BTA 451 (Twin Falls).2 Pursuat to these authorizations, Syringa provides servce in the following counties: Gooding, Twin Falls, Jerome, Lincoln, Minidoka, Cassia, Butte, Clark, Fremont, Madison, Teton, Bonnevile, Jefferson, Bingham, Banock, Power, and Oneida.3 i See In the Matter of the Applìcation ofWWC Holding Co., Inc. dba CellularOne Seeking Designation as an Eligible Telecommunications Carrier That May Receive Federal Universal Service Support, Order No. 29841, Appendix pp. 1-3 (lPUC Case No. WST-T-05-1, served August 4,2005) (hereinafer, "IPUC ETC Requirements Order"). 2 Although Syringa Wireless was) founded in January of 2007, it already has 27 employees in Idaho and anticipates hiring an additional 8 employees provided its ETC Application is granted. 3 CONFIDENTIAL Exhibit A, attched, is a map showing.Syrnga Wireless' curent coverage superimposed over a map of the counties encompassed withn Syringa Wireless' FCC licensed terrtory in Idaho. SYRIGA WIRELESS ETC APPLICATION - 2 \. II. ELIGIBILITY AND IDENTIFICATION OF THE SERVICE ARA Under Sections 214(e) and 254 of the Act, the Idaho Public Utilties Commission ("IPUC" or "Commission") is authorized to designate Syrnga Wireless as an ETC. Section 2 1 4( e) of the Act requires state cornssions to designate as an ETC, throughout the service area for which ETC status is sought, any common carier that: (i) offers services that are supported by federal unversal support mechanisms; and (ii) advertises the availabilty of such servces. In its First Report and Order implementing Sections 214(e) and 254 of the Act, the FCC designated the specific featues a carier must provide or agree to provide to be designated as an ETC. 4 The FCC also recognized that wieless telecommuncations providers are eligible to be designated as ETCs.5 Syringa Wireless is a telecommunications carier as defined in 47 U.S.C. § 153(44) and 47 C.F.R. § 51.5(a), and is a telecommuncations carier for the puroses of Par 54 of the FCC's rules. 47 U.S.C. § 54.1 et seq. Syrnga Wireless, therefore, is considered a common carier under the Act. Section 21 4( e )(2) of the Act provides that ETC designations shall be made for a "servce area" designated by the state cornssion. Section 214(e)(5) of the Act provides that the "servce area" shall be a geographic area established by the state cornssion. In areas served by a rual telephone company, the FCC's rules generally define a competitive ETC's servce area to mean the local exchange carer's ("LEC") study area.6 Attched hereto as Exhibit B is a map depicting Syringa's proposed ETC service area in Idao superimposed over the rual ILEC exchanges fallng within Syrga Wireless' proposed ETC servce area. Attached as Exhibit C-l is a list of non-rual ILEC and rural ILEC wire centers that fall withn Syrnga Wireless' BTAs.7 4 Federal..State Joint Board on Universal Service, First Report and Order, 12 FCC Rcd 8776, 8909-25 (1997) ("First Report and Order"). 5 Id. at 8858-59. 6 See, 47 C.F.R. §54.207(b). 7 Because some ILEC exchanges include more than one ILEC wire center, there is some varation between the list of ILEC centers on Exhibit C-i and the ILEC exchanges shown on SYRIGA WIRELESS ETC APPLICA nON - 3 Also attched is CONFIDENTIAL Exhibit C-2, which shows the densities of the relevant ILEC wire centers and the areas for which Syrnga Wireless seeks ETC designation. III. LEGAL STANDARD FOR GRANTING ETC STATUS IN NON-RURAL AREAS. Syringa Wireless satisfies each of the statutory and regulatory prerequisites set forth in the Act, the FCC Rules8 and this Cornssion's ETC Requirements.9 On March 17,2005, the FCC released its FCC ETC Requirements OrderlO establishig additional requirements for cariers seeking ETC designation before the FCC. These additional requirements, however, are not binding on state cornssions. This Commission subsequently considered whether to adopt all or some portion of the rules promulgated by the FCC and, as previously noted, issued a set of ETC designtion requirentents in Commission Order No. 29841. Syrnga Wireless may be designated as an ETC in non-rual ILEC areas upon a finding that: (1) Syringa Wireless offers the supported services; and (2) Syringa Wireless wil advertise the availabilty of those services using media of general distribution. 1 1 Syringa Wireless may be designated as an ETC in rural ILEC areas upon a finding that, in addition to the foregoing two criteria, it is shown that such a designation would serve the public interest. 12 To comply with the additional requirements set fort in the FCC ETC Requirements Order and the IPUC ETC Requirements Order, Syringa Wireless includes in this Application the followig: ExhibitB. 847 U.S.C. § 214(e)(l)-(2), and 47 C.F.R. § 54.201. 9 See IPUC Order No. 29841. 10 In the Matter of Federal-State Joint Board on Universal Service, Report and Order, 20 FCC Rcd 6371 (2005) ("FCC ETC Requirements Order"). 11 See, e.g., In the Matter of the Petition oflAT Communications, Inc. dba NTCH-Idaho, Inc. or Clear Talkfor Designation as an Eligible Telecommunications Carrier, Order No. 29261 (IPUC Case No. GNR..T-03-8, served June 11,2003). 12 See, 47 C.F.R. § 54.207(c). SYRIGA WIRELESS ETC APPLICATION - 4 · Demonstration of its commitment and abilty to provide supported services, including a two-year, wire center-specific network improvement plan, attached hereto as CONFIDENTIAL Exhibit D. · Demonstration of Syrnga Wireless' abilty to remain fuctional in emergency situtions. · Commitment to comply with all applicable service quality stadards and consumer protection rules, and an agreement to comply with Cellular Telecommunications and Internet Association's Consumer Code for Wireless Service ("CTIA Code"). · Description of Syringa Wireless' local rate plans and the local usage plans for the ILECs and an agreement to comply with CTIA: The Wireless Association's Consumer Code. A. SERVICES PROVIDED BY SYRNGA WIRELESS Syringa Wireless will offer the federally designated services listed at 47 C.F.R. § 54.101(a). The services which are supported by the federal USF program are: (1) voice grde access to the public switched telephone network; (2) local usage; (3) dual tone multi-frequency signaling or its fuctional equivalent; (4) single-par service or its fuctional equivalent; (5) access to emergency services; (6) access to operator services; (7) access to interexchage service; (8) access to directory assistace; and (9) toll limitation for qualifying 10w-income consumers. l3 Syrnga Wireless is a full service wireless carer that offers all of these services, as described in detal below, throughout its licensed service area utilizing its own wireless network inastructue (antenna, cell-sites, towers, trng, mobile switching, and interconnection). 1. Voice Grade Access to the Public Switched Telephone NetWork. As previously noted, FCC Rule Section 54. 101 (a)(l) requires voice-grade access to the public switched telephone network. The FCC defines this as: the abilty of a user of telecommunications servces to tranmit voice communications, including signaling the network that the caller wishes to place a 13 47.C.F.R. 54.101(a). SYRIGA WIRELESS ETC APPLICATION - 5 call, and to receive voice communcations, including receiving a signa indicating there is an incoming calL. For the puroses of this par, bandwidth for voice grade access should be, at a minimum, 300 to 3,000 Hert. 14 Syrnga Wireless provides voice grade access to the public switched telephone network through interconnection arangements with local telephone companies. Syringa Wireless ofÎers its subscribers ths service at a bandwidth between no less than 300 to 3,000 Hz, thereby providing voice grade access consistent with the FCC's definition. 2. Local Usage. Syringa Wireless' rate plans provide local usage consistent with Section 54. 101 (a)(2) of the FCC's Rules. In the First Report and Order, the FCC deÎerred a determination on the amount of local usage that a carer would be required to provide.15 Any minimum local usage requirement established by the FCC will be applicable to all designated ETCs. Syringa Wireless meets the local usage requirements by including local usage in its rate plans and Syringa Wireless will comply with any and all minimum local usage requirements adopted by the FCC. Consistent with the ¡PUC ETC Requirements Order, Appendix p.3, Syringa Wireless submits its tate plan brochures as Exhibit E. The relevant ILEC local usage rate plans are on file with the Cornssion at: http://ww.puc.state.id.us/tariff/approvedltitle611approved.htm. A comparson of Syrnga Wireless' local callng rates with other cariers in Syringa Wireless' servce area is attched as Exhibit F. The Commission has expressly rejected the FCC's requirement that the applicant's usage plan be comparable to that of the ILEC, stating: "we find it is suffcient for the ETC applìcant to simply describe its local usage plans and those of the 1447 C.F.R. § 54.101(a)(l). 15 ¡d. at 8814 SYRGA WIRELESS ETC APPLICATION - 6 ILEC.,,16 The Commission aptly noted that the FCC's comparability analysis could potentially discourage carers from offerig diverse services, and that, with competition, consumers should have the option to obtain the tye of servce offering they would like. i 7 One of the distinct advantages to the Syrnga Wireless rate plans is that Syrnga Wireless provides significantly wide loca callng areas. Whereas the relevant ILEC local calling areas are primarly limited to their local exchange boundaies and extended service area boundaries, Syringa Wireless' local calling area includes most of Southeastern Idaho. In addition, Syringa Wireless offers additional "local" network coverage via switching parers Silver Sta PCS, Farers Mutu Telephone, and Cambridge Telephone wieless networks. Second, Syringa Wireless provides unimited, toll-fre service for 911 emergency calls and for 61 1 customer care. Syringa Wireless also provides toll-free 511 road reports to the Idaho Deparent of Transportation, 711 calls to TRSITTY operators and 211 calls to social servce agencies, as well as 811 "Digline of Idaho" service for local utilties. Finally, all of Syringa Wireless' nationwide and .eight-state callng plans include unimited nationwide long distace at no additional charge. The Syringa Wireless callng plans priced at $59.95 and higher per month also include unimited night and weekend callng, unimited mobile-to-mobile calling, and unlimited incoming callng. 18 16 IP UC ETC Requirements Order, p. 12; see also, In the Matter of the Petiton of Inland Cellular Telephone Company for Designation as an Eligible Telecommunications Carrier Under 47 Us. C. §214(e)(2), Order No. 30212, p.1 1 (IPUC Case No. INC- T -06-02, served Dec. 28, 2006). 17 Id. 18 See Exhibit E (Syringa Wireless rate plan brochure). SYRIGA WIRELESS ETC APPLICATION - 7 3. Dual-Tone. Multi-Frequency Signaling or îts Functional Equivalent. Pursuant to Section 54.101(a)(3) ofthe FCC's Rules, an ETC must provide dual tone multi-frequency ("DTMF") signaling to faciltate the transporttion of signaling thoughout its network. Syringa Wireless curently provides DTMF signaling consistent with the FCC's Rules. 4. Single-Pary Service or its Functional Equivalent. "Single-par service" inean that only one par will be served by a subscriber loop or access line in contrast to a multi-par line.19 Syrnga Wireless provides single-pary servce, as required by 47 C.F.R. §54.101(a)(4). 5. Access to Emergency Servces and Abilty to Remain Functional in Emergency Situtions. The abilty to reach a public emergency service provider by dialing 91 1 is a required servce in any Rtiversal service offering. Syringa Wireless curently provides all ofits customers with access to emergency servce by dialing 911 in satisfaction of ths requirement. Phase I E91 1, which includes the capabilty of providing both automatic numbering inforiation ("ANI") and automatic location information ("ALI"), is only required if a public emergency service provider makes arangements with the local provider of the delivery of such information.20 In addition to providing Phase 0 E91 1, Syrnga Wireless provides Phase I and II wireless E91 1 to Public Safety Answering Points ("PSAP") when they request this improved service and are ready to receive the Phase I or II call information. To date, Syrnga Wireless has deployed requests for E911 Phase II in three counties: Bingha, Bonneville, and Frrmont. Six other counties; Jefferson, Banock, Twin Falls, Gooding, Jerome, and Lincoln have requested Phase II E91 1 deployments and are curently scheduled for deployment in 2008. Syringa has not 19 First Report and Order at 8810. 20 See ¡d., at 8815-17. SYRIGA WIRELESS ETC APPLICATION - 8 received requests in any other counties in its curent service area. Phase I and II wireless E911 service provides valuable location-based information to the PSAP which allows emergency personnel to determne the cell site servng the caller and the geographic location of the phone placing the call. Additional cell site coverage in rual areas will greatly improve access to wireless E911 services and greater accuracy of the location based information received by the PSAP. Consistent with the IPUC ETC Requirements Order at Appendix p. 3, Syringa Wireless also ha the abilty to remain fuctional in emergency situations. Syringa Wireless has designed a fault-tolerant network that employs the following features: · Mobile Switching Center located in Roosevelt, Utah o Nortel MTX switch with fully redundat fault-tolerant processors o 12 hours of back-up battery o 250 KW generator with the fuel supply connected to the public natual gas utility o Complete complement of spare circuit boards · Self-Healing Alternate Route Protection Service for Fiber Facilties interconnection o Multiple alternate trk routes for PSTN interconnection trs o Redundat Microwave radio links where used o Automated 7x24 network monitoring . Cell sites o Overlapping cell site coverage with retr for blocked calls o Backhaul network engineered with surlus back-bone capacity o Ready access to growth radio stock for all field technicians o 8 hours battery back-up for all cell sites o 4 Stadby Generators at 4 different locations ready for deployment when and where needed o Leased fiber and copper facilties to major network T -1 aggregation tò Syringa Networks Backhaul location o Quck-connect plugs for portable generator at all sites o Compact generator system stored in Albion, Idaho for use with Snow Cat-only accessible sites o Remote monitoring 7x24 of all sites · Monitoring Network and Outage Resolution procedures o Syrnga Wireless has a network operatig center ("NOC"), in Roosevelt, Utah; o All Switches and cell sites are remotely monitored 7x24, with critical and major SYRINGA WIRELESS ETC APPLICATION - 9 CONFIDENTIAL THIS PAGE ALLEGEDLY CONTAINS TRADE SECRETS OR CONFIDENTIAL MATERIAL AND IS SEPARATELY FILED. SYRINGA WIRELESS ETC APPLICATION Page 10 alars escalated to the next level of management every 20 minutes o Syringa Wireless' 7x24 on-call sta is sent a text message or called immediately when the monitoring system detects system problems · Staffing and Additional Equipment o The Syringa Wireless Technical Operations team consists of 6 people strategically located withn Southeastern Idaho in the following locations: 1 in Rexburg, 1 in Jerome, 1 in American Falls, 3 in Pocatello o Syringa Wireless staff is well trained and equipped to respond quickly in the event of outages, alars or emergencies o Complete inventory of alternate-access equipment, including: · All field staff are equipped with 4 wheel drive pickups; (1) Tucker Terra Snow Cat is stored at Albion, Idaho facility; (2) snowrobilesare stored at Albion, Idaho facilty; and (2) Polars 4-wheeler ATV's are located in Pocatello · All field sta are traied in operation for all alternative site-access equipment o Tower crews are on stadby for emergency tower and antenna repairs o Techncians are equipped with complete complement of spares for cell site o Microwave and DACs equipment is available to insure quick recovery In addition to the foregoing, Syringa Wireless is performng the following network upgrades for improved reliabilty: . MTX Switch upgrade to version MTX 13 · Continued deployment of lXRTT upgrades to remaining digital sites in network. Though all of these efforts, Syringa Wireless has demonstrated that it not only provides customers with needed emergency servces, but that it can also remain fuly fuctional in emergencies. In addition, if granted ETC status, Syringa Wireless plans the following 2008 reliability and technology upgrades: CONFIDENTAL INORMATION . END OF CONFIDENTIAL INFORMATION SYRIGA WIRELESS ETC APPLICATION - 10 6. Access to Operator Services. Access to operator services is defined as any automatic Or live assistance provided to a consuner to arange for the billng or completion, or both, of a telephone calL.21 Syrnga Wireless provides customer access to operator services. Customers can reach operator servces in the traditional maner by dialing "0", in compliance with Section 54. 101 (a)(6) of the Federal Rules. 7. Access to Interexchange Service. A universal service provider must offer consuners access to interexchange servce to make and receive toll or interexchange calls. Equal access, however, is not required. "The FCC do(esl not include equal access to interexchange servce among the servces supported by unversal services mechansms.,,22 Syringa Wireless presently meets this requirement by providing all of its post"paid customers with the ability to make and receive interexchange or toll calls though direct interconnection arangements Syringa Wireless has with several interexchange carers ("IXCs"). 8. Access to Directory Assistace. The abilty to place a call to directory assistace is a required servce offering,z3 Subscribers to Syringa Wireless' servces are able to dial "411" to reach directory assistance from their mobile phones. 9. Toll Limitation for Quaifying Low Income Consumers. An ETC must offer either "toll control" or "toll blocking" services to quaifying Lifeline 21 Id, at 8817-18 22Id, at 8819. 23 Id, at 8821. SYRGA WIRELESS ETC APPLICA nON - 11 customers at no charge. The FCC no longer requires an ETC to provide both services as par of the toll limitation service required under 47 C.F .R. § 54.101 (a)(9). 24 In paricular, all ETCs must provide toll blocking which allows customers to block the completion of outgoing toll calls.25 Syrnga Wireless curently has no Lifeline customers in Idao because only cariers designated as an ETC can paricipate in Lifeline. See 46 C.F.R. §§ 54.400-415. Once designated as an ETC, Syrnga Wireless will paricipate in Lifeline, as required. Syrnga Wireless has the capabilty and if requested provides toll blocking. In addition, once it receives its ETC designation, Syringa Wireless will promote its Lifeline Servces through traditional media avenues such as newsprit, radio advertisements and media flyers. In addition to these methods, Syrnga Wireless will develop an information sheet that explains the program and directs interested paries to the proper agencies to assist with the program qualification process. In addition to unimited long distace calling at no exta charge, Syringa Wireless' post- paid customers will have the ability to block roamng and international dialing, all of which will allow customers to avoid unexpected charges. B. ADVERTISING AVAILABILITY OF UNIVERSAL SERVICE. Pursuat to Section 54.201 of the FCC's rules, 47 C.F.R. Section 54.201, Syrnga Wireless plans to advertise the availabilty of each of the supported services detailed above, throughout its licensed service area, by media of general distrbution. The methods of advertsing utilized may include newspaper, magazine, radio, direct mailings, public exhibits and displays, bil inserts, and telephone directory advertising. Print media of general distribution in 24 See Universal Service Fourth Order on Reconsideration in CC Docket No. 96~45, Report and Order in CC Docket Nos. 96-45, 96-262, 94-1, 91-213, 95~72, 13 FCC Rcd 5318 (1997). 25 First Report and Order, at 8821-22. SYRIGA WIRELESS ETC APPLICATION - 12 Syrnga Wireless' servce area include: the Morning News (Blackfoot); the South Idaho Press (Burley); the Post-Register (Idaho Falls); the Sho-Ban News (Fort Hall); the Idaho State Joural (Pocatello); and the Times-News (Twin Falls). C. COMMITMENT TO CONSUMER PROTECTION Consistent with the ¡PUC ETC Requirements Order at Appendix A, p.3, Syringa Wireless will comply with all applicable servce quaity standards and consumer protection rues, and will abide by the consumer protection standards established by the CTIA Consumer Code.26 D. TRIBAL NOTIFICATION The ¡PUC ETC Requirements order at Appendix A p2, requires an ETC applicant seeking ETC designation for any par of trbal lands to provide a copy of its application to the afected trbal governent or tribal regulatory authority, as applicable, at the time it fies its application with Commssion. Syringa Wireless is seeking ETC designation for a portion of the Fort Hall Reservation. Consistent with ths requirement, contemporaneous with the filing of the Application with the Commssion, Syringa Wireless has provided a copy of its Application to: Shoshone-Banock Tribes ofthe Fort Hall Reservation ofIdao Attention: Ms. Diana Yupe Shoshone-Banock Heritage Tribal Offce P.O. Box 306 Fort Hall, ID 83203 Syringa Wireless curently provides servce to portions of the Fort Hall Reservation. Upon designation as an ETC, Syringa Wireless will offer Tribal Lifeline service to qualified residents of the Fort Hall Reservation for as little as one dollar a day plus applicable taxes. 26 See Exhibit G, attached. SYRIGA WIRELESS ETC APPLICATION - 13 iv. GRANT OF TIS PETITION SERVES THE PUBLIC INTEREST Syrnga Wireless' petition meets the strngent public interest stadards established by the FCC. In its ETC Order, the FCC clarfied its public analysis of ETC applications and suggested that states follow suit. 27 Pursuat to Section 214 of the Act, the FCC and states must determne that an ETC designation is consistent with the public interest, convenience and necessity.28 The FCC and states must also consider whether an ETC designation serves the public interest consistent with Section 254 of the Act.29 FUrher, the FCC has noted that it will analyze the public interest benefits of an ETC applicant in a maner that is consistent with the purses of the Act, including the fudamenta goals of preservng and advancing universal servce, ensurng the availabHity of quality telecommuncations services at just, reasonable, and affordable rates, and promoting the deployment of advanced telecommunications and information servces to all regions ofthe nation, including rual and high..cost areas.30 Specifically, the FCC considers three specific items when analyzing the public interest benefits of an ETC application: 1) unique advantages and disadvantages of the competitor's service offering through a cost-benefit analysis; 2) potential for cream skimmng; and 3) impact on the federal universal service fud (USF).31 27 In re Federal-State Joint Board on Universal Service, CC Docket No. 9645, Report and Order, FCC 05-46 (March 17,2005) ("ETC Order"). The Idaho Public Utilities Commission has outlned its ETC procedures in its IPUC ETC Requirements Order. 2847 U.S.C. § 214(e)(2). 2947 U.S.C. § 254(b)(7). 30 ETC Order ~ 40. 31 Id. ~ 41. SYRIGA WIRELESS ETC APPLICATION - 14 A. COST -BENEFIT ANALYSIS In evaluating ETC applications, the FCC and states consider the benefits of increased consumer choice, and the unique advantages and disadvantages of the competitor's service offering. Syringa Wireless' unversal service offering will provide consumers in rual Idaho with the benefits of increased competitive choice and quaity service. Syringa Wireless' universal service offering will speed the delivery of advanced wireless servces to rual Idaho citizens. Syrnga Wireless' unversal service offering not only increases competition in the area, but also provides greater consumer choice. In many of the areas it serves, Syringa Wireless is the only wireless carer providing high-quaity voice and data services to customers. Without Syringa Wireless, many consumers in Idaho would have to rely solely on traditional wireline services. Furer, unike traditional wireline servces, Syringa Wireless' mobile service affords customers increased flexibilty, public safety, and servce options. Syrnga Wireless' universal servce offering provides this flexibilty and public safety. The FCC has noted that mobilty of telecommuncations assists consumers in rual areas who must drive significant distances to their jobs, schools, and critical community 10cations.32 By offering the benefits of mobilty, Syringa Wireless' unversal service offering will provide unque and essential servces to consumers in rual Idaho. As an ETC, Syringa Wireless will also offer a basic universal servce package to subscribers who are eligible for Lifeline support. As stated earlier, Syrnga Wireless will offer the "core" or designated services that are supported by federal universal servce support mechansms.33 In addition to the core servces, designating Syrnga Wireless as an ETC will 32 Virginia Cellular Order 1 29. 33 See 47 U.S.C. § 254(c); 47 C.F.R. § 54.101. SYRIGA WIRELESS ETC APPLICATION -15 allow customers in rual Idaho to choose servce based on pricing, servce quality, customer servce, and servce availability. Syrnga Wireless' unversal servce offering provides several advantages including mobility, access to E911, voicemail,thee-way calling, call waiting, call forwarding, expanded calling scopes and several calling plans to allow customers to purchase plans that fit their telecommunications needs. Syringa Wireless expects that its servce offering will be competitive with those of the incumbent wireline carrers within its servce area. Upon designation as an ETC, Syringa Wireless will use the high cost support it receives to improve its infrastrctue in rual areas. Syringa Wireless has evaluated its projected levels of support, along with identifying areas where Syrnga Wireless' coverage needs improvement and demand for services coincide.J4 In fact, in 2007, Syringa Wireless built out some previously undersered or un-served areas in rual Idaho. This network constrction included areas such as Filer, Rogerson, Salmon Falls, Oakey, Howe, Albion, Malta, Arco, Malad, Devils Creek, Rockland, Mud Lake, East Arco Butte, Ashton, Saint Anthony, New Dale, Aberdeen, Cold Water, Raft River, Acequia, and PauL. In addition, Syrnga Wireless also built out some non- rual Qwest underserved terrtories, including Declo, Burley, Kimberley, Gooding, Shoshone, Wendell, Jerome, Buh, and Castleford. Syringa Wireless also plans to build in other undersered areas in eastern Idaho, including Fish Haven, Pars, Montpelier, Georgetown, Soda Springs, the Gem Valley, and Lava Hot Springs. Finally, Syringa Wireless plans to continue its implementation of its lXRTT wireless packet data system that offers speeds of up to 288 kilobytes per second (kbps). Designation as an ETC and high cost support will allow Syringa Wireless to expand upon its substatial build out and coverage plans. With the receipt of high cost support, Syrnga Wireless will be able to increase its 34 See Confidential Syringa Wireless Two-Year Network Improvement Plan (Exhibit D). SYRIGA WIRELESS ETC APPLICATION - 16 wireless coverage in rual Idao and provide more robust access to E911 servces for residents, travelers, and recreators in remote areas. Access to vital communcations servces, including emergency servces, will have a positive effect on the toursm industr since most tourists are reluctat to be "out of touch" with loved ones or the offce. Syrnga Wireless will also be able to provide additional data servces in rual areas, using unversal servce support to migrate from digital only to lXRTT and to EVDO broadband speeds. The development of a high..speed wireless network in rual Idaho will help with local jobs and economic development since businesses tend to relocate to areas that have reliable wireless technology. Universal servce fuds will also allow Syringa Wireless to offer voice and data services in areas that have never had wireless coverage before. As Syringa Wireless expands coverage upon the receipt of high cost support, it will also expand its local presence in rual communities as it has already done so in Arco, Malad, Rupert, Filer, Albion, and Rockland. Syringa Wireless' expanded presence will give consumers a choice in accessing vital telecommuncations services. Syrnga Wireless' designation as an ETC is crucial to its plans to provide high-speed wireless servces and essential communications services in rural Idao and is in the public interest. B. POTENTIAL FOR CREAM SKIMMING Syrga Wireless is seeking to serve ETC terrtories where Syrnga Wireless provides coverage and is not tageting low cost areas, or avoiding high cost areas, in order to "cream skim" high cost support. The FCC conducts a cream skirnng analysis that compares the population density of each wire center in which the ETC applicant seeks designation against that of the wire centers in the study area in which the ETC applicant does not seek designation.35 "Rural cream skimming occurs when competitors serve only the low-cost high revenue 35 ETC Order ~ 48. SYRIGA WIRELESS ETC APPLICATION - 17 Customers in a rual telephone company's studyarea.,,36 Syrnga Wireless has chosen to serve all customers where it is able to provide wireless service of vared population densities. Cönsistent with the FCC's Highland Cellular Order,37 Syringa Wireless is not seeking ETC designation in parial wire centers. Furer, Syringa Wireless is proposing to serve some of the least densely populated38 and costliest to serve study areas in Idaho.J9 Therefore, Syrnga Wireless is not engaging in any sort of customer targeting or cream skimming. C. IMPACT ON THE FUND Syringa Wireless' receipt of high cost support will have a nominal impact on the federa fud if calculated using the FCC's curent "identical support" rue. Syringa Wireless conducted a study using customer zip codes from its biling system to identify the location of its customers relative to the exchange area boundaries of the incumbent LECs (ILEC) with whom Syrnga Wireless competes. Syrnga Wireless calculated the total per-line support that each competing ILEC curently receives, including high cost, local switching, interstate common line, and long- ter support. The individual ILEC per-line support amount was then multiplied by the approximate number of Syringa Wireless consumers residing within the competing ILEC's parcular exchange and ultimately totaed. Based upon ths analysis, Syringa Wireless estimates that it will receive approximately $1,095,948 per year in USF support. This represents less than 0.0261 percent of the high-cost portion of the federal USF, assuming $4.2 billon in high cost support disbursements in a single year. Accordingly, grant of Syrnga Wireless' ETC request 36 Highland Cellular Order ir 26. 37 ¡d. 38 See Confidential Exhbit C..2, supra. 39 See Exhibit H, Universal Service Administrative Company High Cost Support Projections Second Quarer 2008. SYRIGA WIRELESS ETC APPLICATION - 18 will have minimal impact on the USF. The benefits of designating Syrnga Wireless as an ETC outweigh any potential har to the sustanabilty of the fud. 40 D. STATE AND FEDERAL PRECEDENT Designation of Syrnga Wireless as an ETC is consistent with ETC decisions across the countr. There are now numerous cases at the state and federal level, including ths Commission's recent designation of Edge Wireless, LLC as Idaho's first wireless rual ETC4 i , where designation of a wireless carier as an ETC in a rual area was found to be in the public interest. In addition to this Cornssion, numerous state cornssions and the FCC have repeatedly found that designating wireless carers as ETCs will promote competition, advance unversal servce and fuher the deployment of advanced services. For example, in its decision to designate Rural Cellular Corp. ("RCC") as an ETC, the Washington Utilities and Transporttion Cornssion stated: "Granting ETC designation to RCC. . . will facilitate the telecommunications choices available to rual citizens, support the growt of new technologies and services, preserve and advance universal service, and promote competition and the benefits it brings.,,42 In designating Midwest Wireless Communications, LLC as an ETC in Minnesota the Minnesota Public Utilties Cornssion held that, "( c )ompetition would benefit consumers in 40 See Virginia Cellular Order ir 31 (holding that 0.105% of tota high~cost support doesnot dramatically burden the USF); see also Highland Cellular Order ir 25 (holding that 0.04% of tota high-cost support does not dramatically burden the USF); see also Federal.State Joint Board on Universal Service, Advantage Cellular System, Inc., Petition for Designation as an Eligible Telecommunications Carrier in the state of Tennessee, Memorandum Opinion and Order, CC Docket. 96~45, FCC 04-3357 ir 25 (October 22,2004) (holding that 0.419% of tota high~cost support does not dramatically burden the USF). 41 In the Matter of the Petition of Edge Wireless, LLCfor Designation as an Eligible Telecommunications Carrier Under 47 US.C §214(e) (2), Order No. 30360 (lPUC Case No. EDG..T-07~01, Service Date June 29, 2007). 42 RCC Minnesota, Inc., d/b/a Cellular One, Order Granting Petition for Designation as an Eligible Telecommunications Carier, WUTC Docket No. UT -023033 ) Aug. 24. 2002), ir68. SYRINGA WIRELESS ETC APPLICATION - 19 southern Minnesota by increasing customer choice (from no choice in most areas to more than one) and providing new services made possible by wireless technologies. . . :,43 Similarly, in its decision designating Western Wireless as an ETC in the State of Wyoming, the FCC held: "Designation of competitive ETCs promotes competition and benefits consumers in rual and high-cost areas by increasing customer choice, innovative servces and new technologies.,,44 For all the above reasons, the public interest would be served by the designation of Syringa Wireless as a competitive ETC throughout its requested ETC service area. iv. COMMITMENT TO SERVE REQUESTING CUSTOMERS. Consistent with the ¡PUC ETC Requirements Order, Appendix p. 2, Syrnga Wireless is commtted to answering all reasonable requests for servce within its proposed ETC servce area. Syringa Wireless wants to use high-cost support prudently, to improve service to as many people as possible, while also extending service to as many requesting customers as possible. Syrga Wireless will use the following, six-point checklist in answering requests from residents withn its proposed ETC area, but outside its existing network coverage: (1) determne whether the customer's equiprnent can be modified or replaced to provide acceptable servce; (2) determe whether a roof-rnounted antenna or other network equipment can be deployed at the prernises to provide servce; (3) determine whether adjustments at the nearest cell site can be made to provide servce; (4) determine whether there are any other adjustments to nètwork or customer facilties that can be made to provide servce; (5) explore the possibilty of offering 43 Midwest Wireless Communications, LLC, OAH Docket No. 3-2500-14980-2, Minn. PUC Docket No. PT6153/AM-02..686, adopted Feb. 13,2003 (order pendig), adoptingALJ's Findings of Fact, Conclusions of Law, and Recommendation (ALF Dec. 31, 2002), ~37. 44 Western Wireless Corporation Petitionfor Designation as an Eligible Telecommunications Carrier in the State ofWyotning, Memorandum Opinion and Order, 16 FCC Rcd 48,55 (2000). SYRIGA WIRELESS ETC APPLICATION - 20 . resold service; and (6) determne whether an additional cell site, a cell-extender, or repeater can be employed or constrcted to provide service. V. LEGAL AUTHORITY The Commssion has the legal authority to grant the relief requested by Applicant pursuant to 47 U.S.C. § 214(e)(2); 47 C.F.R. § 54.201; see also, ¡PUC ETC Requirements Order. VI. RELIEF REQUESTED For the reasons set fort above, and pursuat to Section 214(e)(2) of the Act, Syringa Wireless requests that the Commssion enter an Order designating Syringa Wireless as an ETC for the areas described herein and that the Commssion process this Application under Modified Procedure and enter its Order at the earliest possible date. RESPECTFULL Y SUBMITTED this 30th day of April, 2008. RICHASON & O'LEARY, PLLC By: BENNET & BENNET, PLLC lsi: KENNETH JOHNSONY Attorneys for yringa Wireless, LLC Attorneys for Syringa Wireless, LLC SYRINGA WIRELESS ETC APPLICATION - 21 EXHIBIT A CONFIDENTIAL THIS EXHIBIT ALLEGEDLY CONTAINS TRADE SECRETS OR CONFIDENTIAL MATERIAL AND IS SEPARATELY FILED. SYRINGA WIRELESS ETC APPLICATION EXHIBIT B Exhibit B Exchange Ownership . ALBION TELEPHONE CO. DBA ATC COMMUNICATIONS . BLACKFOOT TELEPHONE COOPERATIVE, INC. . CAMBRIDGE TELEPHONE COMPANY . CENTURYTEL OF IDAHO, INC. g CENTURYTEL OF THE GEM STATE, INC.-ID . CITIZENS TELECOM IDAHO-FRONTIER COMM OF IDAHO . COLUMBINE TELCO DBA SILVER STAR COMMUNICATIPMS . CUSTER TELEPHONE COOPERATIVE, INC. . DIRECT COMMUNICATIONS ROCKLAND, INC. . FARMERS MUTUAL TELEPHONE CO. . FILER MUTUAL TELEPHONE CO. . FREMONT TELCOM CO . INLAND TELEPHONE CO. . MIDVALE TELEPHONE EXCHANGE, INC. . MUD LAKE TELEPHONE COOPERATIVE ASSOICATlON, INC. . II OREGON - IDAHO UTILITIES, INC. II POTLATCH TELEPHONE CO., INC. . PROJECT MUTUAL TELEPHONE COOP. ASSOCIATION, INC. . QWEST CORPORATION . RURAL TELEPHONE CO. . SILVER STAR TELEPHONE CO., INC. . VERIZON NORTHWEST INC..ID Syringa Market Boundary Exchange Boundary i I I Proposed ETC Boundary March 26, 2008 Jl BENNET &.BENNET ie 2008 Bennet & Bennet. PLLClOG Stl'. ~E 7tbJooor WashiilliloØ, DC 2002 (202)371-158 EXH!IBIT C1 IL E C W I R E C E N T E R S W I T H I N SY R I N G A W I R E L E S S P R O P O S E D E T C A R E A Qw e s t C o m m u n i c a t i o n s AM F L I D M A ( A m e r i c a n F a l l s ) BL F T I D M A ( B l a c k F o o t ) BL S I D M A ( B l i s s ) BN C R I D M A ( B a n c r o f t ) BR L Y I D M A ( B u r l e y ) BU H U D M A ( B a a l ) CS F R I D M A ( C a s t l e f o r d ) DW N Y I D M A ( D o w n e y ) ED H Z I D M A ( E d e n - H a z e l t o n ) GD N G I D M A G o o d i n g ) GR A C I D M A ( G r a c e ) HA L Y I D M A ( H a i l e y ) HG M N I D M A ( H a g e r m a n ) ID F L I D M A ( I d a h o F a l l s ) JE R M I D N M ( J e r o m e ) KM B R I D M A K i m b e r l y ) KT C H I D M A ( K e t c h u m ) LH S P I D M A ( L a v a H o t S p r i n g s ) M C C M I D M A ( M c C a m m o n ) MR T G I D M A ( M u r t a u g h ) MT P L I D M A M o n t p e l i e r ) PC T L I D M A ( P o c a t e l l o ) RB R T I D M A R o b e r t s ) RG B Y I D M A ( R i g b y ) RI R I I D M A ( R i r i e ) RX B G I D M A Re x b u r g ) SD S P I D M A ( So d a S p r i n g s ) SH L Y I D M A Sh e l l e y ) SH S H I D M A ( S h o s h o n e - D i e t r i c h ) AF T N W Y M A ( T y g e e V a l l e y ) TW F L I D M A ( T w i n F a l l s ) WI N D L I D M A ( W e n d e l l ) NO N - R U R A L I L E C W I R E C E N T E R S RU R A L I t E C W I R E C E N T E R S Al b i o n T e l e p h o n e C o m p a n y AL B N I D X C ( A l b i o n ) AL M O I D X C ( A l m o ) AR C O I D X C ( A r c o ) EL B A I D X C ( E l b a ) HL B K I D X C ( H o l b r o o k ) HO W E I D X C ( H o w e ) MS L T I D X C ( M a l t a ) MC K Y I D X C ( M a c k a y ) ML C Y I D X C ( M a l a d ) MO O R I D X C ( M o o r e ) RF R V I D X C ( R a f t R i v e r ) Ce n t u r v T e l o f I d a h o . I n c . LE D R I D X C ( L e a d o r e ) NF R K I D X C ( N o r t h F o r k ) SL M N I D X C ( S a l m o n ) Ci t i z e n s C o m m u n i c a t i o n s I F r o n t i e r C o m m u n i c a t i o n s AB R D I D X C D S O ( A b e r d e e n ) SP F D I D X C R S O ( S p r i n g f i e l d ) FR F D I D X C D S O ( F a i r f i e l d ) CA R Y I D X C D S O ( C a r e y ) Cu s t e r C o m m u n i c a t i o n s CH L S I D X C ( C h a l l i s ) CY T N I D X C ( C l a y t o n ) EK B N I D X C ( E l k B e n d ) MA Y I D X C ( M a y ) Di r e c t C o m m u n i c a t i o n s AR B N I D X C ( A r b o n ) PA R S I D X C ( P a r i s ) RK L D I D X C ( R o c k l a n d ) Fi l e r M u t u a l FI L R I D X C ( F i l e r 1 ) FI L R I D X C ( F i l e r 2 ) HL S T I D X C ( H o l l s t e r l ) HL S T I D X C ( H o l l s t e r 2 ) PD X 1 5 7 5 3 7 1 v l 0 0 5 4 1 8 9 - 0 0 0 0 4 9 Fr e m o n t T e l e c o m C o m p a n y AS T N I D M A ( A s h t o n ) ST A T I D M A ( S t . A n t h o n y ) IS P K I D M A ( I s l a n d P a r k ) Mi d v a l e T e l e p h o n e ST N U D X C D S O ( S t a n l e y ) Mu d L a k e DU B S I D X C ( D u b i o s ) HA M R I D X C ( H a m e r ) KL G R I D X C ( K i l g o r e ) MN V W I D X C ( M o n t e v i e w ) TR T N I D X C ( T e r r e t o n ) Pr o j e c t M u t u a l MN D K I D X C ( M i n i d o k a ) NR L D l Ð X C ( N o r l a n d ) OK L Y I D X C ( O a k l e y ) PA U U D X C ( P a u l ) RP R T I D X C ( R u p e r t ) Ru r a l T e l e p h o n e SH O P I D X C D S O ( S h o u p ) BR V E I D X C D S O ( B o i s e R i v e r ) Si l v e r S t a r - T e t o n T e l e p h o n e DR G S I D M A ( D r i Q Q s ) TT N I D M A ( T e t o n i a ) VC T R I D M A ( V i c t o r ) Si l v e r S t a r C o m m u n i c a t i o n s FR D M W Y X C ( F r e e d o m ) IR W N I D X C ( I r w i n ) WA Y N I D X C ( W a y a n ) EXHIBIT C-2 CONFIDENTIAL THIS EXHIBIT ALLEGEDLY CONTAINS TRADE SECRETS OR CONFIDENTIAL MATERIAL AND IS SEPARATELY FILED. YRINGA WIRELESS ETC APPLICATION EXHIBIT D CONFIDENTIAL THIS EXHIBIT ALLEGEDLY CONTAINS TRADE SECRETS OR CONFIDENTIAL MATERIAL AND IS SEPARATELY FILED. YRINGA WIRELESS ETC APPLICATION EXHIBIT E "1S-IIM'" . Thurs 7 p.rn . 7 a.m. minutes are Fr 7 p.m. . Mo 7 a.m......... MobìletoMoblle minutes ailow Syringa Wireless cusomrs to coil eah other for free. EXTRAS FeaturePok $4.95 · 50 Text Meses . ¡VOiCE ChtPc;k $9,95 · Unlimited Tex Mees .1VOtGE $12,95 UnHmited Pitue Messogmg $14,95 MediaPak $24,95 . Unled Tex lIng Unlmied Píctre Meagng Phe . Phone Dellled Paper Bill $2,95 per month Ter & Codlts. Temi re . No ac læ 00 3l mo co $1Q 00 2 ~ cotr and $25 on 1 ye coet lill at .1t¥ pe me Wí l! fí si mos of sece. ii of aìiiusa is re Wí l! Syi Ne .14 da reni po . 1:1 St an Fedl1l an reul fe ap pep!i next hies minute . COM Di E911 co ¡í reui 00 a! ra plans . Mm ov cb wi he bil at .50t pe ii and in log dis ~WiLLC_ll,i¡Ii_or_.WIplo~aian_notowP_. si Wi io a "il!ll'rn 'R f;' Ìl a ~ WI ms of S¡r Wiel..iic, e3 WIr U.C 2007 rev.01-iO7 ... s .....yringaELESS. Tall Af Vau Will · FREE Caller ID · FREE VoicemaHl · FREE Call Waiting' .. FREE Call Forwörôing1 $19~* ". ......11.............. · FREE lNCQM,Ne CALL ($10 per month vaiue) · 1VOI£E (Voice-Ottivated E-mail reading)) ~ Unlimited Directory Assistancel.Z - Mobile Conferencel.S · FRai80'feXt Messages 1 .. ~~, .. N~jde Coverag AI''1. ~AI..~~/ *111 ~1lr---.\. 60 40 1000 1000 1000 60 Unlimited Unlimited Unlimited 80 Unlimited Unlimited Unlimited 160 Unlimited Unlimited Unlimited 20 Unlimited Unlimited Unlimited 40 Unlimited Unlimited Unlimited 1 Airtme mtnutes apply , Unlimite Oi_ry Asslce uses loc ielehone direoriesi Mobile Conference up to 10 nurr at the same time and only be billed for one call All Primary and Share Unes include Voice Mail. Caller ID. Call Waiting and Call Forwarding anytime anytime nights/weekends mobile-te-mobile ìncominQ cOlis anytime niQhts/weekends mobile-to-mobile incOmlnQ calts anytime nights/weekends mobile-to~mobile incoming col anytime nights/weekends mobile-to-mobile incoming calls anytime nights/weekends mobile-to~mobile incoming cans anytime nights/weekends mobile-to-mobile incOmlng calls Add up to 4 Shan U,. fo on .. ea pe moth . Plan allowd only with qual~ed phone seecon, share line. no available. Freebie ine Caller 10, Voceil, Call Wating, an Call Forwing. Addiöoalservic ofring can be purcasd searaiely, se pla guide for full delas. -,I i ...,1.NOC Q 7 cm Y ñl' de seas so Vl 7 pm a i. 7 cm· ..,.. Ml\os a móvU perm¡te a los clientes de Syinga Wìreless ltdo gratis del uno 01 otro. EXTRAS Ofera caractensllca $4.95 · 50 mensajes de texto . 1 VOICE Oferta de P1tlcar $9,95 . Mensoje de texo Üimooo . 1 VOICE Meies de Fot lliitado $ 14.95 Me de texto · Mensjes de teo Ifimltod $12,95 · 100 mesoje dE tecxto $9,95 · 50 mensje dE texto $495 , menje de foto alimltad, y ac~ ìl de 10 red , SS.95 y po lí, Cue pe 00l&0 con detaes $2,95 par mes, lo pr se pa cada leléfooo, . La l¡ wa codl en incrto cl minut renclad ai prim milo ri al, . CO 1eo ãig reqndo enlodas los pianes. . Ua orad fu cl Synga Nik seán cobrdas a SO.50 paminulo. . Tiifa pa miut cu seái caga a $0.50 pa minuto y il1uye lara dista. S .....yringßlESS. S)Wnuc--.i..."" Qca¡i.i_..oi_SÍl1~ mi.S)Wn..iidelimii~..un""M¡ de_.isi I'UC, CI ~ILC, 1101 ,..&31001 Bali. ,..... t.I.. · Identificación de lífìa Ilamante GRATIS . Correo de voz GRATlsi . L1amada en espera GRATrSi · Ava nee de IIdmada GRATISl 1l1I. .... S.. J" · Llomadas Recibk:os Qk (Valor de $ 10 por mes) .1.VOI4:E. (correoelectrônico leído activodo por VOZ)l · Asistencia de directorio i1mitado1.2 . Conferencias de móvill;:) · 50 ~~çe texto GRATISl . Árf! Cubia Naçionl 1 Minutes deservicio què aplican. 2 Asstencia deiriformació telefónica îlmitada us direories telefónic locales.3 Coerecia môil usando 10 Iiumero telefónÏC a la misma vez pagando soomte por una llamada ! I $181l* ;;~1;1... *5.~ "-... ..... .................... ......... . .,1:" ':d ..tt. Todos líneos pnmano y líneas compartidas incluyen COrreo de VOl, identifcaciôn de linea, lIamante en espera, y avance dellamada 60 40 1000 1000 1000 60 lIimitado lIimitado lIimitado 80 lilmitado lilmitado lilmitado 160 lIimitado lilmitado lilmitado 2O IIlimitado I ii mitado lIimitado 40 i Ilimitad 0 IIlimitado lilmitado cualquier momento cualquier momenta noches/fines de semano móvila móvil Ilamodas recibldas cualquier momenta noches/fines de semano móvila móvil RarnCl r&eibas cualquier momenta noches/fines de semono móvilamóvil ilamadas recibidas cualquier momenta noches/fines de semana móvil a móvil Ilamada recibdas cualquier momenta noche~fines de semono móvil a móvil Ilamadas recibidas cualquier momenta noche~fines de semono móvila móvil Ilamodas recìbidas . Cuatquie momento con lelefono Sélecco~do escíl.Lineas coinpartsno esn disnile. Arki grati inctuyeidenölic~n d'lin,a iamante,o",.. de VOZ, I~mada en óspea y avance del~mada. Servci _""lo SO pueden copi seardos, I.. el manual par delill. iTODS APRS SINCON 0 DEPÓOl ....siD I~1181~i......./I~111.. - GRATIS Correa de voz, identificación de línea lIamante, y lIamada en espera EXTIAS - .V.~E -Correo el~ctróriico leído octivodo porvoz $l.f' -Asistencia de directorio i1mitado -Conferencias de.móvil · Me...~",.odo $12.95 - M.nsQ~s. toto ildo $14.95 · OICl dePl. (1 VOICE Y textos i1mitado) $14.95 -Ofera de Mtc (1 VOICE, textos y fotos i1mitado, y accesso ilmitodo dela red) $24.95 · C"-" ,.. cøro $2. '5po ma S¡ngWilliee dedecairoaimclcirisidcEl irS¡ngWiesirdefirey1~esirrl'Æ de!adeS¡ngWíll æ,Vi ll YJ re. 04103107 ~II 11- -I I ,...-S.!n~ EVERYONE'S APPIÐ NO CONTCT OR DlPO 1l111'lti".'II!i.."....._1.;1... · FREE Voice Mail, Caller ID and Gdll Waiting EXTRAS -1.VOICE. - Voice-actlvateo E-mail reaêirigM.95 - Unlimited directory assistancé - Mobilé conferencing · Unlil'8id__i.... $12.. · Unlim~.~ $14.95 · ChotPak (lVOICEand Unlimited Text) $14.95 · .Me (lVOICE. Unlimited Text and Pictures) $24.95 · Pa Bi $2.95 . Lo Syriga COY"" Are Syng i' LLC re 1h rigl to ca or ch sace plan dl at ai 1M ii to su. Synga Ylre is a re lr an 'Rng Me' ¡sa re se ri l¡ Synga i' LLC. 0Sng i' lL 2J re. 01/08107 11- -I i ..il... 83................1..\ \15 ..... ................. . pormes I TODOS APROBADOS SIN CONTRCTO 0 DEPÓITI_lIl1s111..1.1...... 41....(...'...... . .......,.......-:. · GRATIS Correa de voz. identifiCación de Hnea lIamante. y Ilamada en espera EXRAS · 1.VOIf:l -Correo electrónica leído activado por v.oz $4.'5 -Asistencia de directorio il¡tnitado -Conferencias de móvil · Men$øjde....o.~ $12.95 · Mensajèsde foto ildo $14.95 · Ofera de Plar (1 VOICE Y textos i1mitado) $14.95 · Ofeña de Mec (1 VOICE. textos y fotos i1mitado. y accesso i1mitado de la red) $24.9S · Cuentapo coreo $2.'5 pome .lllór cubi ~~UClleæi~O~¡iar\l~EI~si~à~S\riWÆesimæfi~y~estnniital~ællll~WÆli~WÆli 'l re. 0403107 I- I -I I ,...". $3I!n~ EVERYONE'S APVI NO CONTACT OtDEPOm 1I1111~.."'lI~...llI"-1ll..".....'1 · FREE Voice Mail, Caller ID and Call Waiting EXT · "lVOlc;E. - Voice-activated E-mail reading k.95 - Unlimited directory assistance - Mobile conferencirig · Unlimited Text ..~. $11.,. · Unlimited Pil\j. Meis..lll." · Chatk (l VOICE and Unlimited Te~)"4.. .. Me- (lVOICE,Unlin1ited Text ond Pictures)$lfS · Pa" $2.96 . U~ CoV~ A.. \ Airtme minut apply 2 Unlimi Direc Assistnce uses local tehone direes signal s1gU, cus as buildings and foliage. sece ra char, an subsbe mus be 14 Y E91 SyI1 Wre LL rell iito~(l Sy"J 'M is à fe ta ai 'Rng re. 01108107 '1- ........1.. Mlnutos de móvll a m6víl permite a los clntes de Syria Wifeles Dam gl' del uno oj otro. EXTS Ofel'Q c:aracteriQ $4.95 · 50 mensjes de texo . 1 VOICE Ofertade PI . Msnsjede o lVOICE Men&Qje de Foto IIlmitOOQ 814.95 Me $12.95· 1 95o 50 m~ de teçi $4.95 95 mens de foto illmitado. red, Procció paQ SU teléfono $3.95oPrQgam de r~ per ma y per fine. Cunto po COfO con detQlles $2.95 por meso Tér y Colene: . Co po Ii es as reuedo. .sîi liæacencoiitratos de 30 _, ta de $10.00 encolrat un ano. _ (! cotr, pa ca tefuoo. al pili minute ma alt. . COM le dìgít re en !o lo plan. . LIa orinad ft (! Syga Nek seáR cobrdas a $0,50 pomiut. . Tar po miut ci ~n carad a.$.5 ¡:r minute y incluy laga distacia. !lWfu._oI"""Òl_Ooapl"se"'~""Io!Înoolni. !I\I 10il.. lIreY'l..im "".. de..deSj wr_llC,1l wr_llC, 20m rev03l7JQ7-!i i l.APIIII .. LESS I- I labI81'.h. .Hi.. · Identificación de llneöllamante GRATIS · Correo.de voz GRATIS' li L1arnòôa en espera GRATIS i · Avance de lIamadå GRATISl '111111..1111..",_ · Uo lecibiOl Grats (Volar de $10 par mes) · iVCCE (correo electrónico leído activado por VOZ)l . Asistencia de directorio i1mitado l.2 . ConffàneÏQs de móvilL3 · 50 ménsajes de texto GRATISl Áreo cubia pOI oeho estados Área cooterta inçlye estos siete estados: Washington, Oregon, 100rMbntana, Wyoming, Nevada, Utah y un Estado adicional de su selección! \ Minute de servicio que apic i Asncia de informacon telefónica ilimtada us direcores lelefónis loces. i Conferencia móvil usndo 10 numeros teleic a la mîsa vez pagando solomente par una Ilarna. 81995* 'aw*.... '5t-";Il 'J'. .. .. 90 so 1000 1000 100 1000 1000 1000 100 IIlimitado IIlimitado IIlimitado 150 IIlimitado IlImitado lIimitado 20 I IImitad 0 lilmitado lIimitado lO IIlimitado IIlimitado IIlimitado cualquier momento (can teléfono seleccionado espeial) cualquier momento naches/fines de semana móvila móvil cualquier momento naches/fines de semana móvila móvil llamodas redbidas cualquier momento naches/fines de semana móvila móvilllomo recs cualquier momento naches/fines de semana móvil a móvil llamodas reciidas cualquier momento naches/fines de semana móvil a móvil Ilamados reCibis cualquier momento nache~fines de semana móvil a móvilUa~~s cuqlquier momento naches/fines de semana móvila móviI ,..~~.,....",¡,"j.-.W.,"..:.:.,,,,,i.'..'.::~-~-,-. """"."'_"'.t,._,:_,,,~..,.,_:.,_._,,,o,,.;.;,,.~,.,,,.,." -~_.".""'''~~''~,".~-/. Uno ~ ""es cis¡e. Aio gral ind id delineli. OOdevo 1_ en es y avan de i_ Sociad_æ~cose leeiripa_ie I- I -..II'. 7 p.m.- 7Oom. e Fri 7 p.m. - Mo ., a.m.. .... MObite-to.Moile Wireless customers to call ea other for free, EXTRAS FeturePak $4.96 . 50 Text Mesges .ivQICE ChatPok $9.96 . Unlimited Text Me . ivoiCE $12,96 . 50 Text Me 54.95 unlled Piluie Mè$iig $14.95 M $24.95 pe moth pe line Detailed Paper Bil 52.96 per month .. Tem & Coil mo of sece . 14 da re po . E911 S!an ~ taes¡¡ ffla_ap . Opoo ~ cl ar b/ pe øIe Jo cI Syri Sy\VLLC_1Ir¡gl!"!...."'ci_piofOgaiJlWl~Ió~. Sy \V is. .to"'_ ll'Rii iw;".~'"""" ofSiIn Wi.IeLlC, lJyr Wi.lellC 2001 "3V.01KJ7 ,."...."...'..."Ad(r¡pdlõ4_~'.. eii~~m~6Yi,~~I~~gec~71~~~~~e Une fQ on .. and Call Forwarding ...'".~."~.£~ /. sh";i~;~c:t;~i~e. Frebie;inclde Calí;r iõ.v~~~¡c;íWaiting, and Call Foiaring. Aditional sece ofng can be purc separate~, see plan guide fo ful detals Frll .. FREE Caller 10 ..FREE VOicémail' .. FREE Call Waiting1 .. FREE Call Forwarding 1 81;011. 'a~*,i0... !..11.111......1......."F.~CA ($10 pérrnonth valUe) .. i.~E (Voice..activatepE-ma¡i reading)' - Unlimited Directory AssisTonêé,.2 - Mobile Conferencei.3 .. .FR~~t~Messog.esl Eight Stms Covera Area Co~e includes these seven states: Washington, Orego'r,loaho, ~tana, Wyoming, Nevada and Utah plusQO additional state of your choice! ..........~.........i. . .-..... ~"" .,' ..,;.~):-';" ........d....."".:~~. ., ~'.lr , Airtme minutes apply , unUmite Direory Asstce use. ioe telephone direcories) Mobile Conference up to 10 numbe at the sae time and only be bitled for one can -I I 90 50 1000 1000 100 1000 1000 1000 100 Unlimited Unlimited Unlimited 150 Unlimited Unlimited Unlimited 20 Unlimited Unlimited Unlimited 3O Unlimited Unlimited Unlimited 50 Unlimited Unlimited Unlimited anytime (wi spai phone seleon) anytime nights/weekends mobile-to-mobile anytime nights/weekends mobile-to~mobileincom co anytime nights/weekends mobile-to-mobileincOlin ca anytime nights/weekends mobile-to-mobile incoming calls anytime nights/weekends mobile-to-mobile incoming CO anytime nights/weekends mobile-to~mobile incomin COlI anytme nights/weekends mobile-to-mobile incOIQ coi :; £:o5 d _.v co :Q(5 ..? 0~ 8Ž ~c -g . ø ~ ~Q)V) o 0'~ ~.i (D t: (jo ê) §; vo .¡¡$o ~oU?'C:'" 4- 0 0(í § Ij4- V § 0 2: 0- ~0.; .2 "§ U3 Õ5 v cñ -; :J B §o giQ) ~'~o (;1: 4l 15::o ll " " ' ' . . · U a m o R e c l b d a s G r (V a l o r d e $ 1 0 p o r m e s ) . I d e n t l f i c a c l ó n d è l í n e d l I a m a n t e G R A T I S . C o r r e o d e v o z G R A T l s i . L 1 a m a d a e n e s p e r a G R A T l S l . A v a n c e d e l I a m a d a G R A T I S 1 · i V O I C E ( c o r r e o e l e c l r 6 n i c o l e i d o a c l i v a d o p o r v o z ) \ . A s i s t e n c l o d e d i r e c t o r l o i 1 m i t a d o 1 . 2 . C o n f e r e n c i a s d e m ó v l l 1 . 3 'M r " " ' _ " " a p J A s s t d e i n o r t e e f ó n c a i 1 m i f a u s a d r t o 1 e 1 ó n l o e s . 'C o n e r l l u s a n c 1 0 " " l e a f 6 n c o a l a i r v e P " _ p o u n _ -i ' '6 r 'I I - 81 2 r 81 5 " 't I . 't I 82 . . II l i m i t a d o II l i m i t a d o II l i m i t a d o 75 0 lI i m i t a d o Il I m i t a d o II l i m i t a d o .. II l i m i t o d o II l i m ì t a d o lI i m i t c i d o 1. lI i m i t a d o Il I m i t a d o lI i m i t ø d o 17 5 0 lI i m i t a d o II l i m i t a d o II l i m i t a d o 20 lI i m ì t a d o lI i m i t a d o lI i m i t a d o 3Ø Il I m i t a d o II l i m i t a d o Il I m i t a d o cu a l q u i e r m o m e n t o no c h e s / f i n e s d e s e m a n a mó v i l a m ó v i l ll o m a d o s r e c l b ì d a s cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n a mó v i l a m ó v i l ll o a o o s r é c I D cu a l q u i e f m o m e n t a no c n e s / f i n e s d e s e m a n a mó v i l a mó v i l øa m a O s r e c i b o s cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n a mó v i l o m ó v i l lI ~ r ~ i b o s cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n a mó v i l a m ó v i l Il m a o o s r e d b i O S cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n a mó v i l a mó v i l ~s r e c i b a s cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n a mó v i i 0 m ó v i l .~ r e c l s Ac c e s s o M e n s u a l .. . tf s. '1 . HA . . . _ . . . . . , i ' . . . . . .w - . " " : : " - 81 1 To d a s ¡ í n e a s p r i n ' O f o y l í n e o s c o m p o r t i d o s i n c l u y e n c o r r a o d e v o z , id e n t i f i c a c i ó n d i ; l l n e a l l o f f n t é . l l a c e l ' E l s p e a . y a v a n c e d e ll m a d a . ¡ V O I C E y l l m o a s r e c ì b i d a s g r a f s . Ml n u t s 70 II l i m i t a d o II l i m i t a d o lI i m i t a d o 10 0 II l i m i t a d o II l i m i t a d o Il I m i t a d o 15 0 lI i m i f a d o lI i m i t a d o Il I m i t a d o 25 0 Il I m ì t a d o Il I m i t a d o Il I m i t a d o 4O II l i m i t a d o II l i m i t a d o lI i m i t a d o co t d e O C L ~ cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n a mó v i l o m ó v i l lI a m a d a s r e d b i d a s cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n o mó v i l o m ó v i l fi o m o o s r e c í b i d a s cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n o mó v i l 0 mó v i l lI o m o d o s r e c i b i d o s cu a l q u i e r m o m e n t a no c h e s / f i n e s d e s e m a n o mó v i l a m ó v i l Il a m a d a s r e d b i d o s cu a l q u i e r m o m e n t o no c h e s / f i n e s d e s e m a n a mó v i l a mó v i l lI a m a d a s r e d b i d a s "'C " ' " - - " ' - ' ' ' ' 4 " , , , , - . , PU è O O $ Q l h o 4 Ii n e c o . : q . . . . p e so t ø d . . c ø l i "" " ~ " . _ . . . . ~ ' ~ d . . . . . _ . _ ~ _ " , . . , J ! l ! ' ~ , . . . " '1 - iI. vcam o üvaor.;- u g. ~ :s ~ 2 ~ .E 0U) (1 § 13? "t2l 0(J 0 c'" '" c 0 .2 ~ -ê :E,g :t o1J ~# (ß ¿ ~v "c.2 E 0 ;¿ 0 ~.'" v .=(J- QCJ ¿ ,."00 õ (¡ CJ +-;, OJ::o ~() 0 _I I Y I _ . F R E E l N O M I C A U ($ 1 0 p e r m o n t h v a l u e ) . F R E E C a l l e r I D . F R E E V o i c e m a i i i . F R E E C a l l W a i t i n g ' . F R E E C a l l F o r w a r d i n g i · i V O l t E ( V o i c e - a c t i v a t e d E - m a i l r e a d l n g ) l - l , 1 1 l i m i t e d D i r e c t o r y A s s f s t a n c r ¡ l . 2 . M o b i l e C o n f e r e n c e l . 3 \ ;= : ~ ~ ~ l a u s e l o c a H e l e r d r e c ~ . M o l o C c f e r . . t o 1 0 o o . a l l h s a . . t i m o a n o n b i f o o n c a -- I i *I 'I . .... .. . , . - '1 . .. - Un l i m i t e d Un l i m i t e d Un l i m i t e d 75 0 Un l i m i t e d Un l i m i t e d Un l i m i t e d 1_ Un l i m i t e d Un l i m i t e d Un l i m i t e d 15 0 Un l i m i t e d Un l i m i t e d Un l i m i t e d 17 5 0 Un l i m i t e d Un l i m i t e d Un l i m i t e d 20 Un l i m i t e d Un l i m i t e d Un l i m i t e d 3Ø . Un l i m i t e d Un l i m i t e d Un l i m i t e d Na d e an y t i m e ni g h t s / w e e k e n d s mo b i l e - t o - m o b l l e in o m g c a l an y t i m e nl g b t s / w e e k e n d s mo b i l e - t o - m o b l l e lr c o r n g c o M s an y t i m e nl g h t s / w e e k e n d s mo b l l e - t o - m o b i l e in c o m l h c o l an y t i m e ni g h t s / w e e k e n d s mo b l l e - t o - m o b l l e lr c o r c o l an y t i m e ni g h t s / w e e k e n d s mo b l l e - t o - m o b l l e in o m i r c a l l an y t i m e ni g h t s / w e e k e n d s mo b l l e - t o - m o b l l e ìn o m o o an y t i m e ni g h t s / w e e k e n d s mø b l l e - t o - m o b l l e in c i C Q '1 l '. , . .. . '1 I Mi n u t e s 7Ð Un l i m i t e d Un l i m i t e d Un l i m i t e d __ Un l i m i t e d Un l i m i t e d Un l i m i t e d 1_ Un l i m i t e d Un l i m i t e d Un l i m i t e d 2S O Un l i m i t e d Un l i m i t e d Un l i m i t e d 40 Un l i m i t e d Un l i m i t e d Un l i m i t e d an y t i m e ni g h t s / w e e k e n d s mo b l l e - t o - m o b l l e cQ l I S an y t i m e ni g h t s / w e e k e n d s mo b i l e - t o - m o b l l e in c o m i n g c a l s an y t i m e ni g h t s / w e e k e n d s mo b i l e - t o - m o b l l e in o m l c o l an y t i m e ni g h t s / w e e k e n d s mo b i l e - t o - m o b i l e in c o m i n c o l l an y t i m e ni g h t s / w e e k e n d s mo b l l e - t o - m o b l l e in c o m i n g c a l s Af P r i m a r y a n d S h a r e l i e s i n c l u d e V o i c M a l l , C o l e r l O , C a l l W a i t n g , Ca l l F o r a r d i n g . l V o l c e a n d F R E E i n c o m i n g c a l , . , . ~ , . " . , . " , ~ ; J " c " " " . . . _ C ' = " ' ' ' ' . , , , , ' ~ ; " " ' ' ' ' " ' ' ' ' ' ~ . . ' . . . , . " , . - , c ' , " " ' ' ' . , á ' ' ' ~ ' " ' ' _ ' ~ ~ " ' ' ' ' , ' " _ . ~ \ , , ' " ' _ ~ ; " . . ' . . . c _ , . . ~ . - ~ . . ' . . - ' , _ , ' " , . ~ " A d d u p t o 1 0 i S h a r e .~ f o ~ S . p e m o / " , . " " " + , . . " , , , . ' , " " ' ' ' ' ' ' ' ' ' ' r , , - ' ' ' ' ' ' ' ~ ' ~ ~ i h ' ' ~ - ' _ * ' ' ' ' ' ' ' ' ' ~ ' ' ' ' ' ' ' ' * ' ~ ' : ~ - ' ' ' ' ' ' " . " ~ ' ' ; ' ~ ' . ' ' . . ~ , ~ . , . , . , . " , , , _ . , , ~ ~ . . . _ . . , " . " " . . ' ; ~ , . , ' ', - EXHIBIT F lo c a l C a l l n g A m o u n t Mo n t h l y S e r v i c e R a t e Mu d l a k e Ru a l Cle a r Ta l k AT C Di r e c t Fa i r p o i n t Fl i e r Te l e p h o n e PM T Te l e p h o n e Sli v e r S t a r Sl i v e r Sta r Qu e s t Qu e s t Sy r i n g a W i r e l e s s Wi r e l e s s la n d l i n e la n d l i n e la n d l i n e la n d l l n e la n d li n e la n d l i n e la n d l i n e la n d l l n e PC S la n d l i n e Wi r e l e s s Un l i m i t e d Un l i m i t e d " " Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d Un l i m i t e d $3 4 . 9 5 / $ 3 9 . 9 5 " $3 2 . 9 5 $3 2 . 0 0 $2 4 . 1 0 $3 5 . 9 5 $2 7 . 8 9 $1 5 . 0 0 $1 8 . 7 5 $2 1 . 6 3 - 2 4 . 1 0 $2 4 . 1 0 N/A $1 9 . 7 5 $1 9 9 . 9 5 "" U p to 5, 0 0 0 mi n u t e s EXHIBIT G Consumer Code for Wireless Service To provide consumers with information to help them make informed choices when selecting wireless service, to help ensure that consumers understand their wireless serv- ice and rate plans, and to continue to provide wireless service that meets consumers' needs, the CTIA and the wireless carriers that are signatories below have developed the following Consumer Code. The carriers that are signatories to this Code have voluntar- ily adopted the principles, disclosures, and practices here for wireless service provided to individual consumers. THE WIRELESS CARRIERS THAT ARE SIGNATORIES TO THIS COOE WILL: ONE DISCLOSE RATES AND TERMS OF SERVICE TO CONSUMERS For each rate plan offered to new consumers, wireless carriers will make available to consumers in col-lateral or other disclosures at point of sale and on their web sites, at least the following information, as applicable: (a) the calling area for the plan; (b) the monthly access fee or base charge; (c) the number of airtime minutes included in the plan; (d) any nights and weekend minutes included in the plan or other differing charges for different time periods and the time periods when nights and weekend minutes or other charges apply; (e) the charges for excess or additional minutes; (f) per-minute long distance charges or whether long distance is included in other rates; (g) per-minute roaming or off-network charges; (h) whether any additional taxes, fees or surcharges apply; (i) the amount or range of any such fees or sur- charges that are collected and retained by the carrier; Gl whether a fixed-term contract is required and its duration; (k) any activation or initiation fee; ard (I) any early termination fee that applies and the trial peri- od during which no early termination fee will apply. TWO MAKE AVAILABLE MAPS SHOWING WHERE SERVICE IS GENERAllY AVAILABLE W. ireless carriers will make available at point of sale and on their web sites maps depicting approxi-mate voice service coverage applicable to each of their rate plans currently offered to consumers. To enable consumers to make comparisons ëimong carriers, these maps will be generated using general- ly accepted methodologies and standards to depict the carrier's outdoor coverage. All such maps will contain an appropriate legend concerning limitations and/or variations in wireless coverage and map usage, including any geographic limitations on the availability of any services included in the rate plan. Wireless carriers will periodically update such maps as necessary to keep them reasonably current. If nec- essary to show the extent of service coveragê available to customers from carriers' roaming partners, car- riers will requést and incorporate coverage maps from roaming partners that are generated using similar industry-accepted criteria, or if such information is not available, incorporate publicly available informa- tion regarding roaming partners' coverage areas. T H R E E PROVIDE CONTRACT TERMS TO CUSTOMERS AND CONFIRM CHANGES IN SERVICE When a customer initiates service with awireless carrier or agrees to a change in service whereby the. customer is bound to a contract extension, the carrier will provide or confirm the material terms and conditions of service with the subscriber. Fa U R ALLOW A TRIAL PERIOD FOR NEW SERVICE When a customer initiates service with a wireless carrier, the customer will be informed of and givena period of not less than 14 days to try out the service. The carrier will not impose an early termi- nation fee if the customer cancels service within this period, provided that the customer complies with applicable return and/or exchange policies. Other charges, including airtime usage, may still apply. F i V E PROVIDE SPECIFIC DISCLOSURES IN ADVERTISING In advertising of prices for wireless service çir devices, wireless carriers will disclose material charges andconditions related to the advertised prices, including if applicable and to the extent the advertising medium reasonably allows: (a) activation or initiation fees; (b) monthly access fees or base charges; (c) any required contract term; (d) early termination fees; (e) the terms and conditions related to receiving a prod- uct or service for "free;" (f) the times of any peak and off-peak calling periods; (g) whether different or additional charges apply for calls outside of the carrier's network or outside of designated calling areas; (h) for any rate plan advertised as "nationwide," (or using similar terms), the carrier wil have available sub- stantiation for this claim; (i) whether prices or benefits apply only for a limited time or promotional peri- od and, if so, any different fees or charges to be paid for the remainder of the contract term; Gl whether any additional taxes, fees or surcharges apply; and (k) the amount or range of any such fees or surcharges collected and retained by the carrier. S i X SEPARATELY IDENTIFY CARRIER CHARGES FROM TAXES ON BILLING STATEMENTS On customers' bills, carriers will distinguish (a) monthly charges for service and features, and othercharges collected and retained by the carrier, from (b) taxes, fees and other charges collected by the carrier and remitted to federal state or local governments. Carriers will not label cost recovery fees or charges as taxes. S EVE N PROVIDE CUSTOMERS THE RIGHT TO TERMINATE SERVICE FOR CHANGES TO CONTRACT TERMS Carriers will not modify the material terms of their subscribers' contract in a manner that is materiallyadverse to subscribers without providing a reasonable advance notice of a proposed modification and allowing subscribers a time period of not less than 14 days to cancel their contracts with no early ter- mination fee. E I G H T PROVIDE READY ACCESS TO CUSTOMER SERVICE Customers will be provided a toll-free telephone number to access a carrier's customer service duringnormal business hours. Customer service contact information will be provided to customers online and on billing statements. Each wireless carrier will provide information about how customers can con~ tact the carrier in writing, by toll-free telepHone number, via the Internet or otherwise with any inquiries or complaints, and this information will be included, at a minimum, on all billing statements, in written responses to customer inquiries and on carriers' web sites. Each carrier will also make such contact infor- mation available, upon request, to any custOmer calling the carrier's customer service departments. N I N E PROMPny RESPOND TO CONSUMER INQUIRIES AND COMPLAINTS RECEIVED FROM GOVERNMENT AGENCIES W.. ireless carriers will respond in writing t..o state or federal administrative agencies within 30 days ofreceiving written consumer complaints from any such agency. TEN ABIDE BY POLICIES FOR PROTECTION OF CUSTOMER PRIVACY Each wireless carrier will abide by a policy regarding the privacy of customer information in accordance with applicable federal and state laws, and will make available to the public its privacy policy con- cerning information collected online. EXHIBIT H UN I V E R S A L S E R V I C E A D M I N I S T R A T I V E C O M P A N Y Ap p e n d i x H C O l Hi g h C o s t S u p p o r t P r o j e c t e d b y S t a t e b y S t u d y A r e a 2Q 2 0 0 8 Se c o n d Q u a r t e r 2 0 0 8 Pa g e 1 o f 1 R c y y $ $ $ $ R C V Y $ $ $ $ R C Y V $ $ $ $ R c y V $ $ $ $ R C V Y $ $ $ $ R C V V $ 13 6 3 9 4 $ 65 4 4 $ $ R C V Y $ 57 7 6 7 $ $ $ R C V Y $ 80 4 8 8 $ $ $ 41 9 7 7 $ R C Y Y $ $ 49 6 5 0 $ $ $ $ $ 28 0 0 3 $ R A Y Y . $ 24 9 0 1 $ $ $ $ $ 18 2 4 4 $ R C Y Y $ $ 9, 2 1 8 $ $ $ $ $ 15 5 5 0 $ R C Y V $ $ 54 5 4 5 $ $ $ $ $ 75 9 6 4 $ R C V V $ $ 55 6 0 2 $ $ $ $ $ 36 , 2 1 1 $ R C V Y $ $ 70 0 6 3 $ 91 4 $ $ $ $ 37 4 1 6 $ R c y y $ $ 29 3 9 3 7 $ $ $ $ $ 16 6 4 7 8 $ R C Y Y $ $ 46 6 0 4 $ $ $ 1.1 2 1 , 3 2 3 $ $ $ R c y y $ $ 22 4 9 3 $ $ $ $ 10 . 2 6 7 $ 12 . 8 8 6 $ R C Y Y $ $ 12 4 7 0 1 $ $ $ 14 1 , 1 5 8 $ 46 , 7 5 7 $ $ N C Y Y $ $ $ $ $ $ $ $ N C Y N $ $ $ $ $ $ $ R C Y Y $ $ $ $ $ $ 36 , 6 7 9 $ $ 36 6 7 9 $ 11 0 0 3 7 R X N N $ $ 50 2 0 14 8 $ $ 74 0 5 $ 51 5 9 $ 53 8 0 $ 23 1 1 2 $ 69 3 3 6 N X Y Y $ $ $ $ $ $ $ $ $ R X Y N $ $ 6,2 9 1 $ 23 5 $ $ $ 3. 7 1 3 $ 59 2 8 $ 16 1 6 7 $ 48 5 0 1 N X Y Y $ $ $ $ $ $ $ $ $ R X Y Y $ $ 34 9 0 7 8 $ 56 0 7 $ $ $ 66 5 7 7 $ 21 9 4 7 8 $ 64 0 7 4 0 $ 19 2 , 2 2 0 R X Y N $ $ $ $ $ $ $ $ $ R X N N $ $ 12 , 9 8 0 $ $ $ 43 , 8 1 7 $ 10 , 5 7 2 $ 13 , 2 2 $ 80 , 7 9 1 $ 24 2 , 3 7 3 US A C - H f i h C o s t S u p p o r t M e c h a n i s Fe b r u a r y 1. 20 0