HomeMy WebLinkAbout20020524Exhibit C Effective 05-24-02.pdfEXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 1
1.0 Unbundled Loops, Line Sharing and Line Splitting Service Interval Table:
(a) Established Service Intervals 2/4 Wire Analog (Voice Grade):
a) 1-8 lines Five (5) business days
b) 9-16 lines Six (6) business days
c) 17-24 lines Seven (7) business days
d) 25 or more ICB
(b) Established Service Intervals for 2/4 Wire Non-Loaded Loops, and ADSL Compatible
Loops that do not require conditioning:
a) 1-8 lines Five (5) business days
b) 9-16 lines Six (6) business days
c) 17-24 lines Seven (7) business days
d) 25 or more ICB
(c) Established Service Intervals for xDSL-I/ BRI ISDN Capable Loops that do not require
conditioning:
a) 1-8 lines Five (5) business days
b) 9-16 lines Six (6) business days
c) 17-24 lines Seven (7) business days
d) 25 or more ICB
(d) Established Service Intervals for existing DS-1 Capable Loops, DS1 Capable Feeder
Loop:
a) 1 – 24 lines Nine (9) business days
b) 25 or More ICB
(e) Established Service Intervals for existing DS3 Capable Loops:
a) 1-3 lines Seven (7) business days
b) 4 or more ICB
(f) Established Service Intervals for Line Sharing and Line Splitting that do not require
conditioning:
a) 1-24 lines Three (3) business days
d) 25 or More Three (3) business days
(g) Conditioned Loops for 2/4 Wire Non-Loaded Loops, ADSL Compatible, Basic Rate ISDN
Capable, xDSL-I Capable Loops, Line Sharing and Line Splitting:
a) 1-8 lines Fifteen (15) business days
b) 9 or more ICB
(h) Established Repair Intervals for Basic 2-wire Analog Loops, Line Sharing, Line Splitting,
and Shared Distribution Loop:
Twenty-four (24) hours OSS
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 2
Forty-eight (48) hours AS
(i) Established Repair Intervals for 4-wire Analog Loops, 2/4 Wire Non-Loaded Loops,
Basic Rate ISDN Capable Loops, and ADSL Compatible Loops, xDSL-I Capable Loops, DS1
Capable Loops, DS3 Capable Loops, and Ocn Capable Loops:
Four (4) hours
(j) Quick Loop
a) 1 to 24 Lines Three (3) business days
b) 25 or more Lines ICB
Quick Loop with Number Portability
a) 1 to 8 Lines Three (3) business days
b) 9 to 24 Lines Four (4) business days
c) 25 or more Lines ICB
(k) OCn Loop
1 or more Lines ICB
(l) Shared Distribution Loop
1 or more Lines Five (5) business days
(M) Established Service Intervals for 2/4 wire Distribution and Non-loaded Distribution Loop
1 or more Lines Two (2) business days or Appointment Scheduler
2.0 Unbundled Dedicated Interoffice Transport (UDIT) Service Interval Table:
Product
Services Ordered
Installation
Commitments
Repair
Commitments
UDIT, EUDIT, UCCRE
1 to 8 Zone 1: Five (5)
business days
Zone 2: Six (6)
business days
Four (4) hrs.
Zone 1
Four (4) hrs.
Zone 2
9 to 16 Zone 1: Six (6) business
days
Zone 2: Seven (7)
business days
Four (4) hrs.
Zone 1
Four (4) hrs.
Zone 2
DS0
17 to 24 Zone 1: Seven (7)
business days
Zone 2: Eight (8)
business days
Four (4) hrs.
Zone 1
Four (4) hrs.
Zone 2
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 3
25 or more ICB ICB
1 to 8 Zone 1: Five (5)
business days
Zone 2: Eight (8)
business days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
9 to 16 Zone 1: Six (6)
business days
Zone 2: Nine (9)
business days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
17 to 24 Zone 1: Seven (7)
business days
Zone 2: Ten (10)
business days
Four (4) hrs
Zone1
Four (4) hrs
Zone 2
DS1
25 or more ICB Four (4) hrs
1 to 3 Circuits Zone 1: Seven (7)
business days
Zone 2: Nine (9)
business days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
DS3
4 or more Circuits ICB Four (4) hrs
OC3 and Higher 1 or more Circuits ICB Four (4) hrs
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 4
3.0 Unbundled Local Switching Service Interval Table:
Product
Services Ordered
Installation
Commitments
Repair
Commitments
Unbundled Switching
1 to 8 Zone 1: Five (5)
business days
Zone 2: Six (6)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
9 to 16 Zone 1: Six (6)
business days
Zone 2: Seven (7)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
17 to 24 Zone 1: Seven (7)
business days
Zone 2: Eight (8)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
Unbundled Switching – Line Side
Analog With Line Class Code (LCC)
already supported in requested
switch.
25 or more ICB Twenty-four (24)
hrs.
1 to 19 Two (2) business days Twenty-four (24)
hrs. OOS
Forty-eight (48)
hrs. AS
20 to 39 Four (4) business days Twenty-four (24)
hrs. OOS
Forty-eight (48)
hrs. AS
Unbundled Switching – Line Side
Analog – Existing – Vertical
Feature(s) (Features change without
inward line activity and not impacting
the design of the circuit.)
40 or more ICB Twenty-four (24)
hrs. OOS
Forty-eight (48)
hrs. AS
Unbundled Switching –New Line
Class Code (LCC) ordered through
customized routing
ICB Twenty-four (24)
hrs.
1 to 4 Lines Zone 1: Seven (7)
business days
Zone 2: ICB
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
Unbundled Switching – BRI-ISDN
Line-side Port. With a QWEST
standard configuration and Line
Class Code (LCC) already supported
in the requested switch
5 or more ICB Twenty-four (24)
hrs.
Unbundled Switching – BRI-ISDN
Line-side Port. With non-standard
configuration and Line Class Code
(LCC) already supported in the
requested switch
1 to 4 Lines Zone 1: Seventeen (17)
business days (includes
10 days for complex
translations.)
Zone 2: ICB
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 5
5 or more ICB Twenty-four (24)
hrs.
1 to 8 Ports Zone 1: Five (5)
business days
Zone 2: Six (6)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
9 to 16 Ports Zone 1: Six (6)
business days
Zone 2: Seven (7)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
17 to 24 Ports Zone 1: Seven (7)
business days
Zone 2: Eight (8)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
Unbundled Switching – DS1 Trunk
Port
25 or more Ports ICB Twenty-four (24)
hrs.
Zone 1:
1 to 24
Seven (7) business
days
Twenty-four (24)
hrs.
25 to 48 Eight (8) business days Twenty-four (24)
hrs.
49 to 72 Ten (10) business days Twenty-four (24)
hrs.
73 to 96 Twelve (12) business
days
Twenty-four (24)
hrs.
97 to 120 Fourteen (14) business
days
Twenty-four (24)
hrs.
121 to 144 Fifteen (15) business
days
Twenty-four (24)
hrs.
145 to 168 Sixteen (16) business
days
Twenty-four (24)
hrs.
169 to 240 Eighteen (18) business
days
Twenty-four (24)
hrs.
241 or more ICB Twenty-four (24)
hrs.
Zone 2:
1 to 24
Eighteen (18) business
days
Twenty-four (24)
hrs.
25 to 72 Nineteen (19) business
days
Twenty-four (24)
hrs.
73 to 120 Twenty (20) business
days
Twenty-four (24)
hrs.
Unbundled Switching – Message
Trunk Groups
• Translation questionnaire
required
• Routing to trunks is ordered
separately as Customized
Routing
• DS1 trunk port & UDIT in place.
121 or more ICB Twenty-four (24)
hrs.
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 6
1 to 8 Trunks Zone 1: Five (5)
business days
Zone 2: Six (6)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
9 to 16 Trunks Zone 1: Six (6)
business days
Zone 2: Seven (7)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs Zone 2
17 to 24 Trunks Zone 1: Seven (7)
business days
Zone 2: Eight (8)
business days
Twenty-four (24)
hrs. Zone 1
Twenty-four (24)
hrs. Zone 2
Unbundled Switching – Two Way
and DID Equivalent Group
(add/change/increase)
DS1 trunk port in place
25 or more Trunks ICB Twenty-four (24)
hrs.
1 to 8 Zone 1: Five (5)
business days
Zone 2: Six (6)
business days
4 hrs. Zone 1
4 hrs. Zone 2
9 to 16 Zone 1: Six (6)
business days
Zone 2: Seven (7)
business days
4 hrs. Zone 1
4 hrs. Zone 2
17 to 24 Zone 1: Seven (7)
business days
Zone 2: Eight (8)
business days
Four (4) hrs.
Zone 1
Four (4) hrs.
Zone 2
Unbundled Switching – PRI-ISDN
Capable Trunk-Side
DS1 Trunk port in place
25 or more ICB Four (4) hrs.
Unbundled Packet Switching • Design changes –
8 Business days
• Non-design
changes – 5
Business days
• Service changes –
5 Business days
New service request –
10 Business days
Twenty-four (24)
hrs
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 7
4.0 Unbundled Dark Fiber Interval Table:
Installation Guidelines apply where facilities/network capacity is in place, on Qwest-owned, in
region facilities. Where non-Qwest locations are involved, intervals are handled on an Individual
Case Basis – (ICB).
Product
Activity/
Features
Services
Ordered
FOC
Guidelines
Installation
Guidelines
Repair
Guidelines
Dark Fiber
Initial Records
Inquiry (IRI)
(simple & complex)
N/A Ten (10)
business days
N/A
Field Verification
And Quote
Preparation
(FVQP)
N/A Twenty (20)
business days
N/A
Provisioning (non-
FVQP requests)
N/A Twenty (20)
business days
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 8
5.0 Unbundled Network Elements Platform (UNE-P) Service Interval Table:
For UNE-P POTS, Saturday due dates are available under the
following circumstances:
The Saturday Desired Due Date (DDD) must be at least the standard interval.
For dispatched orders, a Saturday appointment must be available and reserved in Appointment
Scheduler.
For UNE-P POTS non-dispatched orders, Saturday is counted as part of the standard
installation interval, even if a Saturday due date is not desired. For example: when the standard
interval is 2 (two) business days, an LSR submitted on a Friday morning may have a due date
as early as the following Monday.
Product
Services Ordered
Installation Commitments
Repair
Commitments
UNE-P POTS
New Installs, Address Changes,
or Change Requests adding
new lines.Facility Check
indicates "AVAILABLE (SDT)"
and DISPATCH "NO"
Three (3) business days
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
Forty-eight (48)
Three (3) Business Days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
Addition, removal, or change of
CO Features, PIC/LPIC change,
number changes without inward
line activity, or hunting changes
without inward line activity
Customers with
service placed on
“vacation”
Next Business Day (includes
Saturday)
Twenty-four (24)
hrs OOS
48 hrs AS
UNE-P POTS
Suspend/Restore
Deny/Restore Treatment for Non-
payment issues
Same Business Day if request
received before noon MT,
otherwise next business day
(includes Saturday)
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 9
Product
Services Ordered
Installation Commitments
Repair
Commitments
Next available due date as
indicated by Appointment
Scheduler
Note: Appointment Scheduler
minimum default interval is 3
(Three) Business Days.
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P POTS
New Installs, Address Changes,
Changes with inward line activity
Facility Check indicates
“AVAILABLE DISP. REQ” and
DISPATCH “YES”
Same business day
UNE-P POTS
Directory Listings Changes –
• Simple (Non-complex)
Listings - Simple
Straight Line and/or
Straight-Line Under
(SLU) Listings
Depends on changes
requested. For instance,
addition of another line would
follow New Installs guidelines.
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
Conversion as Specified
Retail, Resale, or UNE-P POTS
to UNE-P POTS
1 to 39 Lines Same Business Day if
received before noon MT, or
Next Business Day if received
later than noon MT.
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
Conversions to UNE-P POTS-
UNE-P POTS to UNE-P POTS
- Conversion as Is
UNE-P Line Splitting –
UNE-P POTS to UNE-P POTS
with Line Splitting
- Conversion As Specified
3 business days
24 hrs OOS
Forty-eight (48) hrs
AS
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 10
Product
Services Ordered
Installation Commitments
Repair
Commitments
3 BUSINESS DAYS
UNE-P Line Splitting –
POTS Residence or POTS
Business with Line Sharing to
UNE-P POTS with Line Splitting
- Conversion as Specified
1 to 8 Trunks Zone 1: Five (5) Business
Days
Zone 2: Six (6) business days
Four (4) hrs
9 to 16 Trunks Zone 1; Six (6) business days
Zone 2: Seven (7) business
days
Four (4) hrs
17 to 24 Trunks Zone 1: Seven (7) business
days
ZONE 2: EIGHT (8)
BUSINESS DAYS
Four (4) hrs
UNE-P PBX
New Install,
Conversion As
Specified,
Changes (ex. PIC/LPIC or
feature changes, etc.), and
Suspend/Restore
25 or more Trunks ICB Four (4) hrs
business days
business days
business days
UNE-P DSS
T1 Facility Installation
1 to 3 Facilities Nine (9) business days Four (4) hrs
4 to 6 Facilities Twelve (12) business days Four (4) hrs
7 to 9 Facilities Thirteen (13) business days Four (4) hrs
10 to 12 Facilities Seventeen (17) business days Four (4) hrs
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 11
Product
Services Ordered
Installation Commitments
Repair
Commitments
1 to 3 Facilities Twelve (12) business days Four (4) hrs
4 to 6 Facilities Sixteen (16) business days Four (4) hrs
UNE-P DSS
Trunk Installation when ordered
with new T1 Facility
(Note: The number of facilities
ordered drives the due dates for
both facilities and trunks.
7 to 9 Facilities Twenty (20) business days Four (4) hrs
10 to 12 Facilities Twenty four (24) business
days
Four (4) hrs
Five (5) business Days Four (4) hrs Conversions to UNE-P DSS-
As Is
Conversion As Specified
See intervals for type of
change requested
Four (4) hrs
1 to 8 Trunks Five (5) business Days
Four (4) hrs
9 to 16 Trunks Six (6) business days
Four (4) hrs
17 to 24 Trunks Seven (7) business days
Four (4) hrs
UNE-P DSS-
Add/Change Trunks on existing
facilities
Each Additional 8
Trunks
One (1) business Day for each
Four (4) hrs
1 to 10 Loops Thirteen (13) business days Twenty-four (24)
hrs
UNE-P ISDN BRI
New Installs, Address Changes,
Change to add Loop (N2Q)
11 or more Loops ICB Twenty-four (24)
hrs
1 to 10 Loops Three (3) business days Twenty-four (24)
hrs
UNE-P ISDN BRI
Add or Change Feature(s), Add
Primary Directory Number (PDN
) to established Loop (N2Q),
Add Call Appearance
11 or more Loops ICB Twenty-four (24)
hrs
1 to 10 Loops Three (3) business days Twenty-four (24)
hrs
Conversion to UNE-P ISDN
BRI-
Conversion As Is
11 or more Loops ICB Twenty-four (24)
hrs
1 to 10 Loops Three (3) business days if a
Loop is not involved
(or)
Thirteen (13) business days if
a Loop is added or changed
Twenty-four (24)
hrs
Conversion to UNE-P ISDN
BRI-
Conversion As Specified
11 or more Loops ICB Twenty-four (24)
hrs
UNE-P ISDN PRI ‘New’- 1 to 3 Nine (9) business days Four (4) hrs
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 12
Product
Services Ordered
Installation Commitments
Repair
Commitments
New Facility and Associated
Trunks (With this activity, the
number of facilities ordered
drives the due dates for both
facilities and trunks. See table
below.)
4 to 6
7 to 9
10 to 12
Over 12
Twelve (12) business days
Thirteen (13) business
Seventeen (17) business
Add 4 business days for each
additional 3 facilities
(13-16=21 days,
17-20=25 days, etc.)
Four (4) hrs
1 to 3 Trunks Twelve (12) business days Four (4) hrs
4 to 6 Trunks Sixteen (16) business days Four (4) hrs
7 to 9 Trunks Twenty (20) business days Four (4) hrs
10 to 12 Trunks Twenty-four (24) business
days
Four (4) hrs
UNE-P ISDN PRI ‘New’-
Trunks
13 or more Trunks Facility due date plus 5 days Four (4) hrs
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 13
Product
Services Ordered
Installation Commitments
Repair
Commitments
See intervals for type of change
requested
Four (4) hrs Conversion to UNE-P ISDN
PRI- As Specified
As Is
Five (5) business days Four (4) hrs
1 to 8 Five (5) business daysbusiness
days
Four (4) hrs
9 to 16 Six (6) business days Four (4) hrs
17 to 24 Seven (7) business days Four (4) hrs
Over 25 ICB Four (4) hrs
UNE-P ISDN PRI- Add/Change
Trunks on Existing Facility
Five (5) business days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex 21 -
Non Designed-
Conversions as Specified
[Facility check
indicates “Available
Dispatch Required”
and Dispatch
“Yes”.]
Next available due date as
indicated by Appointment
Scheduler
Note: Appointment Scheduler
minimum default interval is 3
(Three) business days.
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex 21 -
Non Designed-
New Installations, Address
Changes, and Change
Requests adding new lines
1 to 21 Lines - No
Optional Features
Twenty (20) business days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
1 to 21 Lines - w/
Optional Features
(i.e., ARS, DFIs,
SMDR, UCD, etc.)
ICB Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
Common Block Configuration
Required
- Establish Common Block
22 or more Lines
with or without
Optional Features
ICB Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
1 to 10 Lines Twenty (20) business days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
Common Block Configuration
Required
- Feature Additions requiring
Common Block activity per
Common Block
11 or more Lines ICB Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 14
Product
Services Ordered
Installation Commitments
Repair
Commitments
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
Common Block Configuration
Required
- Line Class Codes (LCCs)/
CAT/NCOS/DPAT
additions/changes requiring
Common Block work.
Per Common Block
(must be existing
Line Class
Codes(LCCs)/
CAT/NCOS/DPAT)
Five (5) business days
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
If new
LCC/CAT/NCOS or
DPAT
Twenty (20) business days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
Common Block Configuration
Required
- Centrex Management System
(CMS)
New Common
Blocks & Cust ID’s
(lines installed at
the same time the
Common Block is
installed)
Twenty (20) business days
(after the initial Common Block
& associated lines are installed)
N/A
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
Common Block Configuration
Required
- Designed Services subsequent
to initial Common Block
installation
Tie Lines/DFI/FX Thirteen (13) business days
(may be longer due to facility
due date requirements)
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
Additional/New
Station Lines to be
added to CMS
Five (5) business days after line
is installed
N/A
Additions Five (5) business days N/A
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
No Common Block
Configuration Required
- Centrex Management System
(CMS)
Network Access Registers
(NARs)
Change from Non
Blocked to Blocked
Service
ICB N/A
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 15
Product
Services Ordered
Installation Commitments
Repair
Commitments
1 to 10 Lines per
location
Five (5) business days or Next
available due date thereafter
as indicated by Appointment
Scheduler.
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
11 to 20 Lines per
location
Ten (10) business days or
Next available due date
thereafter as indicated by
Appointment Scheduler.
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
No Common Block
Configuration Required
- Station Lines (subsequent to
the establishment of the
Common Block) Includes:
Conversions
New Lines
Moves
NOTE: On conversions,
numbers are “chipped” into the
Common Block at the time of
installation.
21 or more Lines per
location
ICB Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
1 to 19 Lines Three (3) business days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
No Common Block
Configuration Required
Line Feature changes/additions/
Removals
20 or more Lines ICB Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
No Common Block
Configuration Required
Designed Services subsequent
to initial Common Block
installation
Tie Lines/DFI/FX Thirteen (13) business days
(may be longer due to facility
due date requirements)
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
Subsequent to
Common Block
Installation
Twenty (20) business days
(may be longer if the activation
of ARS is tied to a Private Line
facility installation)
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
Changes to
Patterns:
1 to 25 changes
26 to 50 changes
51 or more changes
business days:
Five (5) days
Ten (10) days
Twenty (20) days
Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
No Common Block
Configuration Required
Automatic Route Selection
(ARS)
Adding new Patterns Twenty (20) business days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 16
Product
Services Ordered
Installation Commitments
Repair
Commitments
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
No Common Block
Configuration Required
Uniform Call Distribution (UCD)
Per Request Thirteen (13) business days Twenty-four (24)
hrs OOS
Forty-eight (48) hrs
AS
UNE-P Centrex Plus / UNE-P
Centron
[Centron is MN only]
No Common Block
Configuration Required
Additional Numbers subsequent
to initial Common Block
installation
NOTE: Additional numbers are
“chipped” into the Common
Block at the time of request.
Blocks
(No limit on amount
of numbers.)
Five (5) business days N/A
EXHIBIT C
SERVICE INTERVAL TABLES
Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 17
6.0 Enhanced Extended Loop Service Interval Table (EEL):
Product
Services Ordered
Installation Commitments
Repair
Commitments
1 to 8 Zone 1: Five (5) business days
Zone 2: Six (6) business days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
9 to 16 Zone 1: Six (6) business days
Zone 2: Seven (7) business
days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
17 to 24 Zone 1: Seven (7) business
days
Zone 2: Eight (8) business
days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
Enhanced Extended Loop
(EEL)-
DS0 or Voice Grade
Equivalent
25 or more ICB Four (4) hrs
1 to 8 Zone 1: Five (5) business days
Zone 2: Eight (8) business
days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
9 to 16 Zone 1: Six (6) business days
Zone 2: Nine (9) business
days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
17 to 24 Zone 1: Seven (7) business
days
Zone 2: Ten (10) business
days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
Enhanced Extended Loop
(EEL) –
DS1
25 or more ICB Four (4) hrs
1 to 3 Circuits Zone 1: Seven (7) business
days
Zone 2: Nine (9) business
days
Four (4) hrs
Zone 1
Four (4) hrs
Zone 2
Enhanced Extended Loop
(EEL) –
DS3
4 or more Circuits ICB Four (4) hrs
Enhanced Extended Loop
Conversions (EEL-C) –
Private Line (PLTS)
- Conversion as is
ICB
Twenty-four (24)
hrs OOS
Forty-eight (48)
hrs AS
* Installation Guidelines apply where facilities/network capacity is in place. Where
facilities/network capacity are not in place, intervals are handled on an Individual Case Basis
(ICB).