PROPRULE.docx

IDAPA 31 - IDAHO PUBLIC UTILITIES COMMISSION
31.41.01 - TELEPHONE CUSTOMER RELATIONS RULES
FORTELEPHONE CORPORATIONS
PROVIDING LOCAL EXCHANGE OR INTRASTATE MTS/WATS SERVICE
IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE
IDAHO PUBLIC UTILITIES COMMISSION
DOCKET NO.  31-4101-9801
NOTICE OF PROPOSED RULES
AUTHORITY:  In compliance with Section 67-5220(1), Idaho Code, notice is hereby given of the Idaho Public Utilities Commission’s proposed rulemaking.  This action is authorized pursuant to the Commission’s legal authority under the Public Utilities Law, Chapters 1 through 7, Title 61, Idaho Code and the Telecommunications Act of 1988, Chapter 6, Title 62, Idaho Code and the specific authority of Sections 61-302, 61-502, 61-507, 62-605, 62-615, 62-616 and 62-622, Idaho Code.
PUBLIC HEARING SCHEDULE:  A public hearing concerning this rulemaking will be scheduled only if requested in writing by twenty-five (25) persons, a political subdivision, or an agency, no later than August 19, 1998.  The hearing site will be accessible to persons with disabilities.  Request for accommodations must be made no later than five (5) days prior to the hearing, to the Commission’s address set out below.
DESCRIPTIVE SUMMARY: The following is a non-technical explanation of the substance and purpose of the proposed rules:  The proposed changes fall into four principal categories:  changes to address concerns about “cramming” (invalid or unclear charges for services other than local exchange services), “slamming” (unauthorized switching of customers’ exchange carriers), held orders, and certain “housekeeping” changes to reflect its current mailing address, correct typos and stray words, insure consistency, and other non-substantive changes.  
NEGOTIATED RULEMAKING:  Pursuant to IDAPA 04.11.01.0811, negotiated rulemaking was not conducted.
ASSISTANCE ON TECHNICAL QUESTIONS:  For assistance on technical questions concerning the proposed rules, contact Cheri C. Copsey, Deputy Attorney General at [phone] or Beverly Barker, Consumer Assistance at [phone].
DEADLINE FOR WRITTEN COMMENTS:  Anyone may submit written comments regarding these proposed rules.  All written comments and data concerning the proposed rules must be delivered to the Commission Secretary at the address identified above or must be postmarked on or before August 26, 1998.  Persons desiring to comment are encouraged to submit written comments at their earliest convenience rather than wait until the comment deadline.
DATED this            day of  June 1998.

Myrna J. Walters
Commission Secretary
Idaho Public Utilities CommissionStreet Address for Express Mail:
PO Box 83720
Boise, ID 83720-0074472 West Washington Street
Telephone:  [phone]Boise, ID 83702-5983
FAX:           [phone]