20120910LSO Memo.pdf

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DATE:
MEMORANDUM cnc c: "
Rules Review Subcommittee of the Senate State Affairs Committee and the use Sate
Affairs Committee
Division Manager - Mike Nugent
September 10, 2012
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SUBJECT: Public Utilities Commission
IDAPA 31.41.01 - Rules Pertaining To The Customer Relations Rules for Telephone Corporations Pro-
viding Services in Idaho Subject to Customer Service Regulation by the Idaho Public Utilities
Commission (The Telephone Customer Relations Rules) (Docket No. 31-4101-1201)
The Idaho Public Utilities Commission is proposing to amend its rules regarding customer relations by
telephone companies by adopting both temporary and proposed rules. The Commission indicates that the rule
changes were initiated by telephone companies as a result of the competitive change in the marketplace since
1993 when the rules were last amended. The temporary and proposed rules would increase the time to restore
service when outages occur, would eliminate penalty payments and would eliminate certain automatic reporting
requirements to the Commission from telephone companies. It appears that the temporary and proposed rules
have been promulgated within the scope of statutory authority granted to the Public Utilities Commission.
cc: Public Utilities Commission
Jean D. Jewell
Weldon B. Sutzman
Mike Nugent Manager Cathy Holland-Smith, Manager April Renfro, Manager Glenn Harris, Manager
Research & Legislation Budget & Policy Analysis Legislative Audits Information Technology
Statehouse, P.O. Box 83720 Tel: [phone]
Boise, Idaho 83720-0054 www.legislature.idaho.gov