Reliant Communications Inc.pdf

SHEET 1
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
TITLE SHEET
IDAHO TELECOMMUNICATIONS TARIFF
This tariff contains the descriptions, regulations , and
rates applicable to the furnishing of service or facilities for
Telecommunications Services furnished by Reliant Communications
Inc.("Reliant"), with principal offices at 801 International
Parkway, S ili Floor , Lake Mary, Florida 32746.This tariff
applies for services furnished within the State of Idaho.This
tariff is on file with the Idaho Public utili ties Commission, and
copies may be inspected, during normal business hours , at the
company s principal place of business.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 ZOGZ
Boise. Idaho
Issued: November 20, 2002
Issued By: Lisa Rogers
Ti tle: President
Effective :N"ov'ember , 2002 -
SHEET 2
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
CONCURRING , CONNECTING OR
OTHER PARTICIPATING CARRIERS
Concurring Carriers None
Connecting Carriers None
Other Participating Carriers None
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 ZOOl
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Ti tle: President
- .. .. - -
Effective: November 30, 2002
SHEET 3
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
CHECK SHEET
Sheets 1 through 30 inclusive of this tariff are effective
as of the date shown at the bottom of the respective sheet (s) .
Original and revised sheets as named below comprise all changes
from the original tariff and are currently in effect as of the
date on the bottom of this sheet.
SHEET REVISION
OriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginalOriginal Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002* New or Revised Sheet
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
SHEET 4
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
Page
Title Sheet..............................................
Concurring, Connecting or Other ParticipatingCarriers.................................................
Check Sheet..............................................
Table of Contents........................................
Tariff Format............................................
Tracking and Contact Information.........................
Section 1 - Technical Terms and Abbreviations. . . . . . . . . . . . 7
Section 2 - Rules and Regulations........................
Undertaking of the Company.....................
Use of Services...............................
Liability of the Company......................
Responsibilities of the Customer..............
Cancellation or Interruption of Service....... 15
Credit Allowance..............................
Restoration of Service........................8 Deposit.......................................
Advance Payments..............................
10 Payment & Billing.............................
11 Reserved for Future Use.......................
12 Taxes.........................................
13 Late charge...................................
Section 3 - Description of Service......................
Computation of Charges........................
Customer Complaints and/or Billing Disputes... 22
Level of Service..............................
Billing Entity Conditions.....................
Service Offerings.............................
Section 4- Rates........................................
TABLE OF CONTENTS
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
SHEET 5
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
TARIFF FORMAT
A. Sheet Numbering: Sheet numbers appear in the upper
right corner of the page. Sheets are numbered sequentially.
However , new sheets are occasionally added to the tariff. When a
new sheet is added between sheets already in effect, a decimal isadded. For example, a new sheet added between pages 11 and
would be page 11.
B. Sheet Revision Numbers: Revision numbers also appear in
the upper right corner of each sheet where applicable. These
numbers are used to indicate the most current page version on
file with the Commission. For example, 4th Revised Sheet 13
cancels 3rd Revised Sheet 13. Consult the Check Sheet for thesheets currently in effect.
C. Paragraph Numbering Sequence: There are nine levels of
paragraph coding. Each level of coding is subservient to its
next higher level:
1.11.1.A1.1.A.1.1.A.1. (a)
1.1.A.1. (a). I
1.1.A.1. (a).1. (i)
1.1.A.1. (a).1. (i). (1)
D. Check Sheets: When a tariff filing is made with the
Commission, an updated Check Sheet accompanies the tariff filing.
The Check Sheet lists the sheets contained in the tariff, with a
cross reference to the current Revision Number. When new sheets
are added, the Check Sheet is changed to reflect the revision.
All revisions made in a given filing are designated by anasterisk (*
).
There will be no other symbols used on this sheet
if these are the only changes made to it (i.e., the format, etc.
remains the same, just revised revision levels on some sheets).
The tariff user should refer to the latest Check Sheet to find
out if a particular sheet is the most current on Commission file.
Issued: November 20 , 2002
Issued By: Lisa Rogers
Ti tle: President
Effective: November 30 , 2002
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
NOV 302002
Boise, Idaho
SHEET 6
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
TRACKING
The following are the only symbols used for the purposes
indicated below:
(C)
(D)
(I)
(L)
(N)
(R)
(T)
to signify
to signify
to signify
to signify
to signify
to signify
to signifyregulation
change in regulation
a deletion
a rate increase
material relocated in the
a new rate or regulation
a rate reduction
a change in text, but no
tariff
change in rate or
CONTACT INFORMATION
Customer complaints, bill inquiry, new service or disconnect
requests:
Lisa Rogers
801 International Parkwayth Floor
Lake Mary, Florida 32746Toll Free -rg:~:~.)-q\O'-d\qq
Commission contact - tariff information:
Commission contact - complaints:
Lisa Rogers
801 International Parkwayth Floor
Lake Mary, Florida 32746
Idaho Agent:National Registered Agents, Inc.
512 West Bannock
Idaho Public Utilities Commission
Boise, Idaho 83702 Office of the Secretary
208-344-8400
ACCEPTED FOR FiliNG
NOV 3 0 2002
Boise, Idaho
Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
SHEET 7
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
Access Line - An arrangement from a local exchange telephone
company or other common carrier, using either dedicated or
switched access, which connects a Customer s location to
Reliant's location or switching center.
Authorization Code - A numerical code, one or more of which
may be assigned to a Customer, to enable Reliant to identify the
origin of the Customer so it may rate and bill the call.
Automatic number identification (ANI) is used as the
authorization code wherever possible.
Commission - Used throughout this tariff to mean the Idaho
Public Utilities Commission.
Customer - The person, firm, corporation or other legal
enti ty which orders the services of Reliant or purchases an
Reliant Prepaid Calling Card and/or originates prepaid calls
using such cards, and is responsible for the payment of charges
and for compliance with the Company s tariff regulations.
Company or Reliant - Used throughout this tariff to mean
Reliant Communications, Inc., a Georgia Corporation.
Holiday - New Year s Day, Independence Day, Labor Day,
Thanksgi ving Day and Christmas Day Holidays shall be billed at
the evening rate from 8 a.m. to 11 p.m. After 11 p.m., the lower
night rate shall go into effect.
Prepaid Account - An inventory of Telecom Units purchased in
advance by the Customer, and associated with one and only one
Authorization Code as contained in a specific Prepaid Calling
Card.
Prepaid Calling Card - A card issued by the Company,
containing an Authorization Code which identifies a specific
Prepaid Account of Telecom Units, which enables calls to be
processed, account acti vi ty to be logged, and balances to be
maintained, on a prepayment basis.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FlUNG
NOV 3 0 2002
Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
Boise, Idaho
Effective: Nov~er , 2002
SHEET 8
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
Telecom Unit - A measurement of telecommunications service
equivalent to one minute of usage between any two points wi thin
the State of Idaho.
Telecommunications - The transmission of voice
communications or, subj ect to the transmission capabilities of
the services, the transmission of data, facsimile, signaling,
metering, or other similar communications.
Underlying Carrier - The telecommunications carrier whose
network facilities provide the technical capability and capacity
necessary for the transmission and reception of Customertelecommunications traffic.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
SHEET 9
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
SECTION 2 - RULES AND REGULATIONS
Undertaking of the Company
This tariff contains the regulations and rates
applicable to intrastate resale telecommunications
services provided by Reliant for telecommunicationsbetween points wi thin the State of Idaho. Resale
services are furnished subj ect to the availability offacili ties and subj ect to the terms and conditions of
this tariff in compliance with limitations set forth in
the Commission s rules. The Company s services are
provided on a statewide basis and are not intended to
be limited geographically. The Company offers service
to all those who desire to purchase service from the
Company consistent with all of the provisions of thistariff. Customers interested in the Company s services
shall file a service application with the Company which
fully identifies the Customer, the services requested
and other information requested by the Company. The
Company reserves the right to examine the credit record
and check the references of all applicants and
Customers prior to accepting the service order. The
service application shall not in itself obligate the
Company to provide services. The Company may act as
the Customer s agent for ordering access connectionfacili ties provided by other carriers or entities when
authorized by the Customer , to allow connection of a
Customer s location to a service provided by theCompany. The Customer shall be responsible for all
charges due for such service arrangement. The Company
does not own any switching, transmission or other
physical facilities in Idaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30 , 2002
SHEET
ORIGINAL
RELIANT COMMUNICATIONS , INC.
1.1
1. 2
1. 3
IDAHO PUC TARIFF NO.
The services provided by Reliant are not partof a j oint undertaking with any other entity
providing telecommunications channels,facili ties, or services, but may involve the
resale of the Message Toll Services (MTS) and
Wide Area Telecommunications Services (WATS)
of underlying common carriers subj ect to the
jurisdiction of this Commission.
The rates and regulations contained in this
tariff apply only to the resale services
furnished by Reliant and do not apply, unless
otherwise specified, to the lines,facili ties, or services provided by a local
exchange telephone company or other common
carriers for use in accessing the services ofReliant.
The Company reserves the right to limit the
length of communications, to discontinue
furnishing services, or limit the use of
service necessitated by conditions beyond its
control, including, without limitation: lack
of satellite or other transmission medium
capaci ty; the revision, alteration or
repricing of the Underlying Carrier
tariffed offerings; or when the use of
service becomes or is in violation of the law
or the provisions of this tariff.
Use of Services
Reliant's services may be used for any lawful
purpose consistent with the transmission and
swi tching parameters of the
telecommunications facilities utilized in the
provision of services, subj ect to anylimi tations set forth in this Section 2.
The use of Reliant's services to make calls
which might reasonably be expected tofrighten, abuse, torment, or harass another
or in such a way as to unreasonably interferewith use by others is prohibited.
Effective: November 30, 2002
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
Boise. Idaho
SHEET 11
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
The use of Reliant's services without payment
for service or attempting to avoid payment
for service by fraudulent means or devices,
schemes, false or invalid numbers, or false
calling or credit cards is prohibited.
Reliant's services are available for use 24
hours per day, seven days per week.
Reliant does not transmit messages, but the
services may be used for that purpose.
Reliant's services may be denied for
nonpayment of charges or for other violations
of this tariff as set forth in Section 2.herein.
Customers shall not use the service provided
under this tariff for any unlawful purpose.
The Customer is responsible for notifying the
Company immediately of any unauthorized use
of services.
Liabili ty of the Company
The Company shall not be liable for any
claim, loss, expense or damage for anyinterruption, delay, error, omission, or
defect in any service, facility or
transmission provided under this tariff, if
caused by the Underlying Carrier, an act of
God, fire, war, civil disturbance, act of
government, or due to any other causes beyond
the Company s control.
The Company shall not be liable for, and
shall be fully indemnified and held harmless
by the Customer against any claim, loss,
expense, or damage for defamation, libel,
slander , invasion, infringement of copyright
or patent, unauthori zed use of any trademark,
trade name or service mark, proprietary or
creative right, or any other inj ury to any
person, property or entity arising out of the
material, data or information transmitted.
Effective:Novemhex: 2002
, ,
Toaho I'U iTic tI ttles CommIssion
Oifice of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Issued: November 20 , 2002
Issued By: Lisa Rogers
Ti tle: President
Boise. Idaho
SHEET 12
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
No agent or employee of any other carrier or
enti ty shall be deemed to be an agent or
employee of the Company.
The Company s liability for damages,
resulting in whole or in part from or arising
in connection with the furnishing of service
under this tariff, including but not limited
to mistakes, omissions, interruptions,
delays, errors, or other defects or
misrepresentations shall not exceed an amount
equal to the charges provided for under this
tariff for the long distance call for the
period during which the call was affected.
No other liability in any event shall attach
to the Company.
The Company shall not be liable for and shall
be indemnified and saved harmless by any
Customer or by any other entity from any and
all loss, claims, demands, suits, or other
action or any liability whatsoever, whether
suffered, made, instituted, or asserted by
any Customer or any other entity for any
personal injury to, or death of, any person
or persons, and for any loss, damage,
defacement or destruction of the premises of
any Customer or any other entity or any other
property whether owned or controlled by the
Customer or others.
The Company shall not be liable for any
indirect, special , incidental, or
consequential damages under this tariff
including, but not limited to, loss of
revenue or profits, for any reason
whatsoever, including the breakdown of
facilities associated with the service, or
for any mistakes, omissions, delays, errors,
or defects in transmission occurring during
the course of furnishing service.
Effective: November 30 , 2002
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
NOV 3 0 2002
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Boise, Idaho
SHEET 13
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
The remedies set forth herein are exclusive
and in lieu of all other warranties and
remedies, whether express, implied, or
statutory, INCLUDING WITHOUT LIMITATION
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
The included tariff language does not
constitute a determination by the Commission
that a limitation of liability imposed by the
Company should be upheld in a court of law.
Acceptance for filing by the Commission
recognizes that it is a court'
responsibili ty to adj udicate negligence and
consequential damage claims. It is also the
court I s responsibility to determine the
validi ty of the exculpatory clauses.
Responsibili ties of the Customer
The Customer is responsible for placing any
necessary orders and complying with tariff
regulations. The Customer is also
responsible for the payment of charges for
services provided under this tariff.
The Customer is responsible for charges
incurred for special construction and/or
special facilities which the Customer
requests and which are ordered by Reliant on
the Customer s behalf.
If required for the provision of Reliant'
services, the Customer must provide any
equipment space, supporting structure,
condui t and electrical power without charge
to Reliant.
The Customer is responsible for arranging
access to its premises at times mutually
agreeable to Reliant and the Customer when
required for Reliant personnel to install,
repair, maintain , program, inspect or remove
equipment associated with the provision Reliant's services.
Effective:No~dc \:B:mt~es ~l2sio(1
Office of the Secretary
ACCEPTED FOR FI LING
NOV 3 0 2002
Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
Boise, Idaho
SHEET 14
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
The Customer shall cause the temperature andrelati ve humidity in the equipment space
provided by Customer for the installation ofReliant's equipment to be maintained wi thin
the range normally provided for the operation
of microcomputers.
The Customer shall ensure that the equipment
and/ or system is properly interfaced withReliant's facilities or services, that thesignals emitted into Reliant's network are of
the proper mode, bandwidth, power and signal
level for the intended use of the subscriber
and in compliance with criteria set forth in
this tariff, and that the signals do not
damage equipment, inj ure personnel, or
degrade service to other Customers. If the
Federal Communications Commission or some
other appropriate certifying body certifies
terminal equipment as being technically
acceptable for direct electrical connection
wi th interstate communications service,
Reliant will permit such equipment to be
connected with its channels without the useof protective interface devices. If the
Customer fails to maintain the equipment
and/or the system properly, with resulting
imminent harm to Reliant equipment, personnel
or the quality of service to other Customers,
Reliant may, upon written notice, require the
use of protective equipment at the Customer
expense. If this fails to produce
satisfactory quality and safety, Reliant may,
upon written notice, terminate the Customerservice.
The Customer must pay Reliant for replacement
or repair of damage to the equipment or
facilities of Reliant caused by negligence or
willful act of the Customer or others, by
improper use of the services, or by use of
equipment provided by Customer or others.
Effecti ve November ~O 2002
Idaho Public Lftilitles Cbmmlsslon
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 ZOOZ
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Boise, Idaho
\ "
SHEET 15
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
The Customer must pay for the loss through
theft of any Reliant equipment installed at
Customer s premises.
If Reliant installs equipment at Customer
premises, the Customer shall be responsible
for payment of any applicable installationcharge.
The Customer must use the services offered in
this tariff in a manner consistent with the
terms of this tariff and the policies and
regulations of all state, federal and local
authori ties having jurisdiction over theservice.
Cancellation or Interruption of Services
Wi thout incurring liability, upon five (5)
working days ' (defined as any day on which
the company s business office is open and the
S. Mail is delivered) written notice to the
Customer , Reliant may discontinue services 24
hours after an attempt at personal contact or
may withhold the provision of ordered orcontracted services:5. 1. A For nonpayment of any sum due
Reliant for more than thirty (30)
days after issuance of the bill for
the amount due,
1.B For violation of any of the
provisions of this tariff,
1.C For violation of any law, rule,
regulation, policy of any governing
authori ty having jurisdiction overReliant's services, or
1.D By reason of any order or decision
of a court, public service
commission or federal regulatory
body or other governing authority
prohibi ting Reliant from furnishing
its services.
Effecti ve Noven\!j~~~ tltll~~6~11IliiSSiOn
ffice of the ecre 'ary
ACCEPTED FOR FiliNG
NOV 3 0 2002
Issued: November 20 , 2002
Issued By: Lisa Rogers
Ti tle: President
Boise, Idaho
SHEET 16
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
Without incurring liability, Reliant may
interrupt the provision of services at any
time in order to perform tests and
inspections to assure compliance with tariff
regulations and the proper installation and
operation of Customer and Reliant's equipment
and facilities and may continue such
interruption until any items of noncompliance
or improper equipment operation so identifiedare rectified.
Service may be discontinued by Reliant
wi thout notice to the Customer, by blocking
traffic to certain countries, cities or NXX
exchanges, or by blocking calls using certain
Customer authorization codes, when Reliant
deems it necessary to take such action to
prevent unlawful use of its service. Reliant
will restore service as soon as it can be
provided without undue risk, and will, upon
request by the Customer affected, assign a
new authorization code to replace the one
that has been deactivated.
The Customer may terminate service uponthirty (30) days written notice for the
Company s standard month to month contract.
Customer will be liable for all usage on any
of the Company s service offerings until the
Customer actually leaves the service.
Customers will continue to have Company usage
until the Customer notifies its local
exchange carrier and changes its long
distance carrier. Until the Customer so
notifies its local exchange carrier, it shall
continue to generate and be responsible for
long distance usage.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Effective: November 30, 2002Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
SHEET 1 7
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
Credi t Allowance
Credi t allowance for the interruption of
service which is not due to the Company
testing or adj usting, negligence of the
Customer, or to the failure of channels or
equipment provided by the Customer, are
subj ect to the general liability provisions
set forth in 2.3 herein. It shall be the
obligation of the Customer to notify the
Company immediately of any interruption in
service for which a credit allowance isdesired. Before giving such notice, the
Customer shall ascertain that the trouble is
not being caused by any action or omission by
the Customer wi thin his control, or is not in
wiring or equipment, if any, furnished by the
Customer and connected to the Companyfacilities.
No credit is allowed in the event that
service must be interrupted in order to
provide routine service quality or relatedinvestigations.
Credi t for failure of service shall be
allowed only when such failure is caused by
or occurs due to causes wi thin the control of
the Company or in the event that the Company
is entitled to a credit for the failure of
the facilities of the Company s Underlying
Carrier used to furnish service.
Credi t for interruption shall commence after
the Customer notifies the Company of the
interruption or when the Company becomes
aware thereof, and ceases when service hasbeen restored.
For purposes of credit computation, every
month shall be considered to have 720 hours.
Effective: November 30 , 2002
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Issued: November 20 , 2002
Issued By: Lisa Rogers
Ti tle: President
Boise, Idaho
SHEET 18
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
No credit shall be allowed for an
interruption of a continuous duration of less
than two hours.
The Customer shall be credited for an
interruption of two hours or more at the rate
of 1/720th of the monthly charge for thefacili ties affected for each hour or maj
fraction thereof that the interruptioncontinues.
Credi t Formula:
Credit =
720
A" - outage time in hoursB" - monthly charge for affected acti vi ty
Restoration of Service
The use and restoration of service shall be in
accordance with the priority system specified in part
64, Subpart D of the Rules and Regulations of the
Federal Communications Commission.
Deposi t
The Company does not require deposits.
Advance PaYments
The Company does not require advance payments.
Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
Effective:November 30, 2002
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
SHEET 19
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
10.
10 Payment and Billinq
10.
10.
Service is provided and billed on a billing
cycle basis, beginning on the date that
service becomes effective. Billing ispayable upon receipt.
The customer is responsible for payment of
all charges for services furnished to the
Customer, as well as to all persons using the
Customer s codes, exchange lines, facilities,
or equipment, with or without the knowledge
or consent of the Customer. The security of
the Customer s Authori zation Codes,
presubscribed exchange lines, and direct
connect facilities is the responsibility of
the Customer. All calls placed using direct
connect facilities, presubscribed exchange
lines, or Authorization Codes will be billed
to and must be paid by the Customer.
Recurring charges and non-recurring charges
are billed in advance. Charges based on
actual usage during a month and any accrued
interest will be billed monthly in arrears.
Reserved for Future Use
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Effective: November 30, 2002Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
SHEET
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
11 Reserved for Future Use
12 Taxes
All federal, state and local taxes, assessments,
surcharges, or fees, including sales taxes, use taxes,
gross receipts taxes, and municipal utilities taxes,
are billed as separate line items and are not included
in the rates quoted herein.
13 Late Charge
A one-time late fee of 1.5% or the amount otherwise
authorized by law , whichever is lower, will be charged
on any past due balances.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30 , 2002
SHEET 21
ORIGINAL
RELIANT COMMUNICATIONS , INC.
SECTION 3 - DESCRIPTION OF SERVICE
IDAHO PUC TARIFF NO.
1.1
Compu ta tion of Charqes
1. 2
Formula:
The total charge for each completed call may
be a variable measured charge dependent on
the duration, distance and time of day of thecall. The total charge for each completed
call may also be dependent only on the
duration of the call, i. e. a statewide flat
rate per minute charge. The variable
measured charge is specified as a rate per
minute which is applied to each minute. All
1+ and toll-free calls are measured in six
second increments with an eighteen second
minimum per call. All calling card calls are
measured in one minute increments. All calls
are rounded up to the next whole increment.
Usage charges for all mileage sensi ti ve
products are based on the airline distance
between rate centers associated with the
originating and terminating points of thecall. The airline mileage between rate
centers is determined by applying the formula
below to the vertical and horizontal
coordinates associated with the rate centersinvolved. The Company uses the rate centers
that are produced by Bell Communications
Research in the NPA-NXX V&H Coordinates Tapeand Bell's NECA Tariff No.
(V1-V2)2 + (H1-H2)
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Effective: November 30 , 2002Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
SHEET 22
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
1. 3 Timing begins when the called station is
answered and two way communication is
possible, as determined by standard industry
methods generally in use for ascertaining
answer, including hardware answer supervision
in which the local telephone company sends a
signal to the switch or the softwareutili zing audio tone detection. Recognition
of answer supervision is the responsibility
of the Underlying Carrier. Timing for each
call ends when either party hangs up.
Reliant will not bill for uncompleted calls.
Customer Complaints and/or Billinq Disputes
Customer inquiries or complaints regarding service or
accounting may be made in writing or by telephone to
the Company at:
801 International Parkwayth Floor
Lake Mary, Florida 32746
C800).:...Q I 0 - :;2 \'iq
I f Customer complaints cannot be resolved by Reliant,
the Customer may contact the Commission at the
following address and phone number:
472 W. Washington Street
Boise, ID 83702
Toll Free 1-800-432-0369
Any obj ection to billed charges should be reported
promptly to Reliant. Adj ustments to Customers ' bills
shall be made to the extent that records are available
and/or circumstances exist which reasonably indicate
that such charges are not in accordance with approved
rates or that an adj ustment may otherwise beappropriate. Where overbilling of a subscriber occurs,
due either to Company or subscriber error, no liability
exists which will require the Company to pay any
interest, dividend or other compensation on the amountoverbilled.
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effecti ve November 30 , 2002
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
SHEET
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
If a Customer accumulates more than One Dollar of
undisputed delinquent Reliant 800 Service charges, the
Reliant Resp. Org. reserves the right not to honor that
Customer s request for a Resp. Org. change until such
undisputed charges are paid in full.
Level of Service
A Customer can expect end to end network availability
of not less than 99% at all times for all services.
Billinq Entity Conditions
When billing functions on behalf of Reliant or its
intermediary are performed by local exchange telephone
companies or others, the payment of charge conditions
and regulations of such companies and any regulations
imposed upon these companies by regulatory bodies
having jurisdiction apply. Reliant's name and toll-
free telephone number will appear on the CustomerbilL
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 302002
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30 , 2002
SHEET 24
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
Service Offerings
1 + Dialing
The customer utili zes "1+" dialing, or
101XXXX" dialing followed by "1 + tendigi ts " for interLATA calls, or dials
101XXXX" followed by "1 + 7 digits " or
10 digits " for intraLATA calls.1 +
Travel Cards
The Customer utili zes an 11 digit "toll-free
access number established by the Company to
access a terminal. Upon receiving a voice
prompt, the Customer uses push button dialing
to enter an identification code assigned by
the Company, and the ten digit number of the
called party.
800 Service (Toll-Free)
This service is inbound calling only where an
800, 888 or other toll-free prefix number
rings into a Customer s premise routed to a
specific telephone number or terminated over
a dedicated facility.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30 , 2002
SHEET
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
Reliant Prepaid Calling Cards
This service permits use of Prepaid Calling
Cards for placing long distance calls.
Customers may purchase Reliant Prepaid
Calling Cards at a variety of retail outlets
or through other distribution channels.
Reliant Prepaid Calling Cards are available
at a variety of face values ranging from five
dollars ($5.00), in one dollar ($1.00)increments. Reliant Prepaid Calling Card
service is accessed using the Reliant toll-
free number printed on the card. The caller
is prompted by an automated voice response
system to enter his/her Authorization Code,
and then to enter the terminating telephonenumber. Reliant's processor tracks the call
duration on a real time basis to determine
the number of Telecom Units consumed. The
total consumed Telecom Units for each call is
deducted from the remaining Telecom Unit
balance on the Customer s Reliant Prepaid
Calling Card.
All calls must be charged against Prepaid
Calling Card that has a sufficient Telecom
Unit balance. A Customer s call will be
interrupted with an announcement when the
balance is about to be depleted.
In order to continue the call, the Customer
can either call the toll-free number on the
back of the Reliant Prepaid Calling Card andrecharge" the balance on the card using a
nationally recognized credit card, or the
Customer can throw the card away and purchase
a new one. Calls in progress will be
terminated by the Company if the balance on
the Reliant Prepaid Calling Card is
insufficient to continue the call and the
Customer fails to enter the number of another
valid Reliant Prepaid Calling Card prior totermination.
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effecti ve November 30, 2002
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise. Idaho
SHEET
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
A card will expire 12 months from the date of
purchase, or the date of last recharge,
whichever is later. The Company will not
refund unused balances.
A credit allowance for Reliant Prepaid
Calling Card Service is applicable to calls
that are interrupted due to poortransmission, one-way transmission, or
involuntary disconnection of a call.
receive the proper credit, the Customer must
notify the Company at the designated toll-
free customer service number printed on the
Reliant Prepaid Calling Card and furnish thecalled number, the trouble experienced (e.cut-off, noisy circuit, etc.), and the
approximate time that the call was placed.
When a call charged to an Reliant Prepaid
Calling Card is interrupted due to cut-off,
one-way transmission , or poor transmission
conditions, the Customer will receive a
credit equivalent of one Telecom Unit.
Credit allowances for calls pursuant to
Reliant Prepaid Card Service do not apply for
interruptions not reported promptly to the
Company or interruptions that are due to the
failure of power, equipment or systems not
provided by the Company.
Credi t for failure of service shall be
allowed only when such failure is caused by
or occurs due to causes wi thin the control of
the Company.
The Company will block all calls beginning
with the NPA "900" and NXX "976" calls,
therefore such calls can not be completed.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise, Idaho
Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
SHEET
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
Directory Assistance.
Access to long distance directory assistance
is obtained by dialing 1 + 555-1212 for
listings within the originating area code and1 + (area code) + 555-1212 for other
listings. When more than one number is
requested in a single call, a charge will
apply for each number requested. A charge
will be applicable for each number requested,
whether or not the number is listed orpublished.
Idaho Public Utilities Commission
Office of the Secret~ry
ACCEPTED FOH FILING
NOV 3 0 2002
Boise. Idaho
Issued: November 20, 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
SHEET
ORIGINAL
RELIANT COMMUNICATIONS, INC.
IDAHO PUC TARIFF NO.
Specialized Pricing Arrangements.
Customi zed service packages and competitive
pricing packages at negotiated rates may be
furnished on a case-by-case basis in response
to requests by Customers to the Company for
proposals or for competi ti ve bids. Service
offered under this tariff provision will be
provided to Customers pursuant to contract.
Unless otherwise specified, the regulations
for such arrangements are in addition to the
applicable regulations and prices in other
sections of the tariff. Specialized rates or
charges will be made available to similarly
situated Customers on a non-discriminatorybasis. All such arrangements will be filed
as required by Commission rules andregulations.
Emergency Call Handling Procedures
Emergency " 911" calls are not routed to
company, but are completed through the local
network at no charge.
Promotional Offerings
The Company may, from time to time, make
promotional offerings to enhance the
marketing of its services. These offerings
may be limited to certain dates, times andlocations. The Company will notify the
Commission of such offerings as required by
Commission rules and regulations.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 302002
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Ti tle: President
Effective: November 30, 2002
SHEET
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
SECTION 4 - RATES
1+ Dialing
$0.277 per minute
A $5 per month service charge applies unless a Customer
monthly usage exceeds $50.
Travel Cards
25 per minute
A $.20 per call service charge applies.
Toll Free
$0.282 per minute
A $5 per month per number service charge applies.
Prepaid Callinq Cards
$ . 25 Per Telecom Uni
Cards will be decremented by one Telecom Unit for each
minute or fractional part of a minute for intrastate calls.
These rates apply twenty-four hours per day, seven days per week.
Directory Assistance
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 2002
Boise Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
SHEET 30
ORIGINAL
RELIANT COMMUNICATIONS , INC.
IDAHO PUC TARIFF NO.
Rate Periods
Monday - Friday Sat.Sun.
8 a.
5 p.
Daytime Rate Period
5 p.
11 p.
Evening Rate Period Evening
Rate
Period
11 p.
8 a.
Night/Weekend Rate Period
To, but not including
When a message spans more than one rate period,
charges for the minutes in each rate period are
calculated and the results for each rate period
totaled to obtain the total message charge. If
calculation results in a fractional charge, the
will be rounded down to the lower cent.
total
arethe
amount
Payphone Dial Around Surcharqe
A dial around surcharge of $.35 per call will be added to
any completed INTRAstate toll access code and subscriber
800/888 type calls placed from a public or semi-public
payphone.
Idaho Public Utilities Commissiol!
Office of the Secretary
ACCEPTED FOR FILING
NOV 3 0 ZO02
Boise, Idaho
Issued: November 20 , 2002
Issued By: Lisa Rogers
Title: President
Effective: November 30, 2002
Page 1 of 1
Anga Velasquez
From: Birdelle Brown
Sent: Thursday, December 05 20025:10 PM
To: AL YSON ANDERSON (E-mail); Anga Velasquez; Chris Adams; Nancy Harman
HJN Telecom, Inc - See Reliant 11/30/02 - Name Change
Communications
Reliant Communications, Inc. fka HJM Telecom CLEC Book 091 - A V 6/99
Inc.
801 International Parkway 5th Floor 3/12/02 TCS update
Lake Mary FL 32746 11/30/02 - Name Change
CS: Lisa Rogers (Owner)
800-810-2199
Agent: National Registered Agents
12/6/2002