20070817Deanhardt exhibits 73-75.pdf

Idaho Public Utilities Commission
Office of the SecretaryRECEIVED
AUG 1 6 2007
Boise, Idaho
Deanhardt, C. - Exhibit 73
Case No. Q WE- T -06-
AT&T
~JC-(J-
DOC lC2
State Of Minn2sota
Department of Commerc2
INFORMATION REQUEST
P-421/C-O2-197
Information Requested From:Qwest Corporation
Information Requested .By:'
Date Requested:
Date Response Due:
03/22/2002
03/27/2002
REQUEST:
In Qwest's response to Information Request DOC 067.b in docketP421/DI-01-814, Qwest provided a list of "Eschelon Implementation andConsulting Teams.Please provide the following with r2spect to tha= lis=:a. The work product resulting from work performed by the Billing
(Connectivity Billing) Team.b. Notes of every meeting involving Qwest and the Billing (Connectivi:yBilling) Team.c. The number of hours spent (to date) by the Billing (Connecti vi tyBilling) Team providing services to Qwest.d. A description of the work performed by the Billing (Connecti vi tyBilling) Team. e. Any written document describing the work to be performed by the Billing
(Connectivity Billing) Team.
RESPONSE:
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. Notwithstanding and without waiving the objection, Qweststates:
Qwest never established a Billing Connectivity Team based on work
productivity and staffing availability. This response is continuing andQwest will supplement it as information becomes available.
Respondent:Tina Colvin
DOC 103
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-421/C-02 -197
Information Requested From:Qwest Corporation
Info~ation Requested By: ,
Date Requested:
Date Response Due:
03/22/20oi
03/27/2002
REQUEST:
In Qwest' s response to Information Request DOC 067. b in docketP42l/DI-Ol-S14, Qwest provided a list of ~Eschelon Implementation andConsulting Teams.Please provide the following with respect to that list:a. The work product resulting from work performed by the Collocation Team.b. Notes of every meeting involving Qwest and the Collocation Team.c. The number of hours spent (to date) by the Collocation Team providingservices to Qwest.d. A description of the work performed by the Collocation Team.e. Any written document describing the work to be performed by the
Collocation Team.
RESPONSE:
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. Notwithstanding and without waiving the objection Qweststates:
a. Qwest implemented a new policy of providing APOT within 24 hours of
completion; educated Eschelon on Qwest' s policies of responding to 2 optionslisted on applications and/or working with SICM to develop alternatives, of
new collocation relinquishing policy and of existing CLEC to CLEC
collocations. Explained how orders in batches of 10 or more will be staggeredover seven days as a means of prioritization. Assigned a collocation projectmanager. Investigated how to rectify odd lots of APOT, developed process tofill in the gaps.
See Trade Secret Attachment A.
c. 4-5 meetings lasting 1-2 hours each for committee members. Unquantifiedhours for product people that internally worked issues and for the collocationproj ect manager.
d. Team identified issues, discussed procedures and policies, formulated
action plans and agreed on steps to resolution. Issues addressed:Augmentation timelines, alternatives when applications are rejected,collocation relinquishing policy, CLEC to CLEC collocations, prioritizing
collocation applications, project management, and Mpls APOT that is in lessthan 100 count increments.
No wri tten documentation has been retained.
This response is continuing and Qwest will supplement it as information
becomes available.Respondent: Tina Colvin
TRADE SECRET/PRIVILEGED INFORMATION
CLASSIFICATION RATIONALE
State: Minnesota
DescriptionfTitJe of Information: In the Matter of the Complaint of the Minnesota
Department of Commerce Against Qwest Corporation
PUC Docket No.42I1C-02-197
Trade SecretlPrivileeed Infonnation Rationale for TRADE SECRET Attachment A to
Qwest s ResDonse to DOC Infonnation ReQuest No. 103
TRADE SECRET Attachment A to Qwest's response to DOC Information Request No. 103contains infonnation that is considered TRADE SECRET because it derives independent
economic value, actual or potential. from not being generally known to, and not being readily
ascertainable by proper means by, other persons who can obtain economic value from its
disclosure or use. For this reason, TRADE SECRET Attachment A to Qwest s response toDOC Infonnation Request No. 103 should be protected from public disclosure.
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, Minutes of Eschelon!Qwest Meeting on January 26, 2001
Invitees! Atten ~es:
(Trade Secret Data Begi 5
Eschelan:
Karen Clauso Director of InterconnectionDavid Kunde ecutive Vice President
Operation and Engineering
Jeff Oxley, Vi" e President and GeneralCounsel
Lynne Powe Vice President Provisioning
and Repai
Richard A. S ith, President & COO
Qwest:
Cathy Augustson, Sen'ice Deliver)' Process
Becky Boyd, Network
BiJJ Campbell, Product Management
Diane Diebel, Network
Christie Doherty, Service Delivery
Jasmin Espy, Product Management
Dana Filip, Service Delivery
Tiffany Hale, Network
Arturo Ibarra, Custom Solutions
Steve Kast, Interconnect Service Center
Mike Marshall, Service Delivery Process
Audrey McKenney, Wholesale Business
Development
Freddie Pennington, Product Management
Linda Pike. Wholesale BiJlingKathy Rein. Interconnect Wholesale Service
Center
Judy Rixe, Account Management
Kevin Saville, Account ManagementWayne Spohn, Custom Solutions
Penny Spurgeon, Wholesale Billing
Marian Wilcox, Information Technologies
Kandy Williams, Network
Qwest
I. Initial Remarks
pectations for Meeting (Filip):
I) Discuss Ese elon s prioritized list of service: quality issues and e:'tplain ho\\' organizationaland other c . ges underway at Qwc:st are exp~cted to respond to those issues.2) Identify gap in coverage of service qualify issues; decide next steps.3) Discuss UN
. -
E agreement issues.
Expectations (or Meeting (Smith):
I) Escheton h' performed as agreed upon: no opposition in 271 proceedings, no filing ofcomplaints. Cl).ment in full of resale bill. Qwest has not followed through in implementingUNE-E agr ment. Qwest's sen'ice quality has not improved.
NONPUBLIC DOCUMENT
CONTAINS TRADE SECRET DATA
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~~~;esOf EsctelOnlQwest Meeting on Jonuary 26, 200
Page 2
2) Service qu ity is unacceptable. We ne~d to deci~e on a process for resolving service issues.Recommen using EschelonlQwest teams rather than funneling all communication through
account tea, . Establish monthly report card review. Eschelon will relinquish MN DMOQs(financial r medics) in exchange for service quality billing adjustments based on report cJrd
in aU states;
We are to reso' e UNE-E economic issues within 10 &)'s: resale bill credits, access revenue forOctober, numb r of lines in base, whether EAS is included in recurring rate, nonrecuning
chargefor new UNE- lines, AZ UNE-L coordinated cut charge, treatment of base, orderinl! of new
lines.
Qwest will pr . ide credit on resale bills for October and November next week or will \...iremoney. Qwestl ill cooperate in resolving October access dispute and tell Eschelon its count lines in Esche n s base next week. Qwest will consider report card proposal and biJJingadjustmenr pro 05al. Qwest is moving functions. Dana Filip has all service/process issues.Teams are in . lace to fix service issues. McKenney and Smith will resolve AZ UNE-coordinated cu~ charge off.line. (McKenney)
Christie Dohe ' and Wayne Spohn are in Dana Filip s organization. They are responsible forall service, est lations and project managl:ment. They arc building "Centers of Excellence- forcollocation pro essing. project management and other areas. After restructuring is complete.Qwest will pro ' ide Eschelon with escalation lists. There will be clear lines of responsibility andi1ccountability.: Re5tnlcturing begins in mid-February. The expectation is that service centers.....ill be: realign ' by June (with the roll.out beginning March 1). (Filip)
Eschelon will I ve an integrated (...inual) sl:rvice center. Toni Dubuque will
handle all types ofservice center: york for Eschelon, irrespective of where that work is actually performed.(Doherty) Pat evene and Bill Fellman will be: in Dubuque s group. (Saville)
II. Discussion of Service Quality Issues
schelDn s Measurements Show 85% DfQwest UNE-L Cuts in January Were. f Unsatisfactory Quality.
Eschelon n:ga S Qwest's performance on UNE-L cuts as unsatisfactory - 85% of cuts inJanuary were 0 unacceptable quality. (See attached handouts.
) Cutover trial resulted in averagetime per loop c ' t being substantially less for trial centers than other centers. (13.
85 \'e~us 22.minutes.) Still, oth measures are far from meeting the standard (5 minutes).
Eschelon measurescut from the ti e testers arc: in contact until CO tech rcports cut is complete: or T AC determinescut is complete ' Eschelon has T AC on site tor each cut. January was a light month
for cutovers.Eschelon s~eks 0 perform 4.000 UNE-L cuts per month plus migrations but cannot do it at this
chelon has asked Qwest a series of questions about DSL pricing that need to be~ In addition.
addressed.
NONPUBLIC DOCUMENT
CONTAINS TRADE SE:GHET D~.Tf,
Minutes of Ese lon/Qwest Meeting on January 26, 2001
Page 3
level of service Qwest perfonnance cripples Escheton migration and loop cut efforts.
OtherILECs manage tter perfonnance - 98% \'without problems, no need for CLEC presence atcustomer site.
scheron s Suggested Sen'ice Improvements.
The process us d in loop cut triar works; problem is that Qwest does not always follow
theprocess. Esche n believes line by line procedure is best because
, if there is a problem with aline, the others. HJ work and the customer remains in service. (Kunde)
Qwest should n t pull teem away from cuts to do repairs. Techs leave work unfinished and put
Eschelon custo ers out of service.
Qwest should have separate repair and cutover resources.Qwest should a 0 consider the Frame Due Time approach being implemented by other
RBOCs.(Kunde:)
. \'Vest Responses.
Escheton reque . s UNE-L orders be sent to RID system to determine if line
IPG before Qwestsends FOC. , elon wants notice of IPG 48 hours in
advance of cut. (Kunde)
Eschelon obse , s that MPAC is frequently down withoul nolice and \\ith no indication of whenit will Come bac up. Qwest needs 10 keep CLECs better infom1ed. (Powers)
Eschelon belie 5 there are resource issues in Q\vest
CDs in OR, W A, MN AZ, and UT.(Powers)
Cutover trial w I end in a couple of weeks. Qwest will need to review results to determinewhether Qwest . prepared to agree to extend trial on a permanent basis. (Saville)
Qwest has a tea working on LPG. Team is considering 48-hour notice. examining service orderprocess. There ill be a conference call on January 31 with Qwest wholesale and network reps.
Qwest hopes t have a response on what its improvement plan is after the cal) on the 31 sa(Augustson)
Qwest agrees t t prewiring is pan of cut process and that it does speed the lift and lay.
Qwestneeds to anaJyz why the Design Verified Assign (OY A) is not being completed.
Williams andSaville will ana e Eschelon orders involving prewiring failures. (Augustson/Williams)
t the Frame Due Time approach.
Qwest e:xplaine it is in the process of backfilling vacancies caused by retirees, but significanttraining is requ ed. Qwest has increased staffing at BelJevue CO Olnd elsewhere. Repair ishighest priorityj - provisioning resources do get moved to repair because it
is important thatcustomers don ' go out of service. Qwest indicate:d that it wourd be helpful if Qwest had bettercapability to c ntTOI scheduling. and it is working on an appointment scheduler (but thatscheduler wiU ot be available through IMA).
Qwest did not have a date by which the
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Minutes ofEschelon/Qwest Meeting on January 26, 2001 Page"
appointment 51 heduler would be: available. Qwe5t CDs will also try to do a better job of lettingDes Moines how when they are bu.sy. (Williams) Doheny will provide to Eschelon a readoutof what the C west team is doing and its timeIine. Responsibility for cutover improvementbelongs to Oar 3 Filip.
Qwest Proposal.
Qwest wants E ;cheJon to use UNE-E in wire centers that have a lot ofJPG.
(McKenney)
. Eschelon does not regard that as a solution. EschelOI1 does not want to strand investment incolJocations. Usually IPQ difficulties can be worked around with advance notice. JeffThompson of Jwest has stated that having orders go through RID "vould
help. Qwest 11150indicated in C CMP that Qwest is evaluating methods for unbundling lPG, and Eschclon hasasked to remair apprised of any progress. (KundelPowers)
Repair
Eschelon preSf lted repair data for unbundled loops and T -I s. Qwest repair performance wasunsatisfactory i 1 December and January. Translation repairs were particularly
time-consuming-menn timc fol' repair 44.8 hours in December and 31.7 hours in January. Three-fourths ofEsch~lon lines ~re in Minnesota, so more problems are observed in Minnesota. (Powers)
Qwest requestfd trouble ticket numbers. (Diebel) Powers \\;)) provide. Responsibility forimproving Tepa r belongs to Filip.
Networ'(, - LIS Trunking.
Eschelon prese !led data showing J 1 % of LIS trunking orders \Vere held across our six marketsI:\.en though E:c:helon provided advance: forecasts to Qwest. This is unsatisfactory. Eschelonsaid Qwest did not engage in adequate cooperative planning for US
trunking. Eschelon statedthat Denver wo lId be the sire of its next switch coming on-line. (Powers)
Qwc::n willund :rtake joint planning for Denver US trunking (and network planning generally)with Eschelon. Wayne Spohn is responsible.
Nctwor \ - T-Is.
Eschdon presel tc:d data from February, 2000 through January 23.
2001 showing 45 percent ofall T- I orders .... ere either held or were provisioned with defective loops. This is
unsatisfactory.(Powers) Esch 'Ion wiJl provide T-I information. (Kunde) Since February of 2000, Eschelonhas repeated I)" E iked Qwest to provide a writll::n policy on held orders.
Held Older Policy
Qwcst previous
j'
promised a written policy statement by January J I. However
, that will bedelayed. No fir 11 dare was given but end of February 'W"as suggested. (McKenney) Qwest stated
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~rinutes of Esd ~loniQwest Meeting on j,muary 26, 2001
Page 5
that it wiI) not build new facilities for wholesale. Eschelon must escalate issue with Qwes!.(McKenney)
Resale. Day of Cut Issues.
Escheton states that while CENTREX conversions are managed, I FB conversions are not.Eschelon cxperi::nces substantial feature problems with t FB Conversions and spends significanttime resch'ing I tern. Eschclon find.. the cscalation
process in Denve, extramely unsatisfactory.Qwest prevents Eschelon from creating repair tickets on these Jines until 72 hours after cut. .Escheton reques'ed a 72-hour hold for I FB lines, similar to that for Centrex lines. (Powers)
Qwest indicated that it had not seen a need for a 72-hour hold from other CLECs. Qwest statedthat it was not h. ving the problem with the Denver Center with other CLEC:i (Powers disagreed).Qwest will prov:de a service management escalation list for 7 x 24 coverage.
Qwest also agreedto have Terry Sinmons talk with
Esche/on about the Denver Center issues. (Doheny)
Account Team.
( Dllocation Project Manager.
Eschelon has er ter~d into portions of R.h)'1hms amendment to get augments done in 30 da)"Ho\vever. that p 'ocess applies onl)' after a time lag, and the forecasting requirements are oftenonerous. Some Current augments are subject to the previous process, which
is very lengthy.Eschelon requC:IS project manager from Qwest to work until approximately June to mo\'augments along 15 dictated by common sense. (Clauson) Eschelon is willing to pay for projectmanagement res')urce. (Smith) McLeod has had collocation project management from Qwest.(Powers)
Qwest believes ts new center for collocation excellenc~ will help. (Filip) Becky Bo)'d will bemeeting with E: ~helon people on February 2 to discuss. Q\\'est will get back lu Eschelon onrequest for proje.=t manager. (McKenney)
D SL Manager.
Esche!on is pIa- 'ning on rolling oul Q",SI DSl producI on March J. Esche!on is "ekingIraining on proc lICtS. how to track down problems. and reporting. Esch~lon requests a DSLproject manager Currently, Cov:Id provides one full-time and two half-time representatives tosuPPOrt DSL. (f oJwers, Clauson)
Qwest will respt"'nd to Esche/on s needs. (\1cKenney) A meeting is scheduled on Tuesday todiscuss DSL issl!es. (Saville)
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Minutes ofEsd elon/Qwest Meeting on JanUJry 26,2001
Page: 6
FilJingIPricing Manager.
Eschelon need, a Qwes! resource for resolving billing and pricing issues expeditiously.Esche/on wants to resolve issues on a monthly basis.
QWI:!\t resource should have aUthority toresolve issues. I Powers)
Qwc:st resource, for this are Anura Ibarra, Freddie Pennington. and someone from ChristieDohertys grouj: after initial UNE-
E issues are resolved by McKenney Smith.. (McKenney)
UNE-E issues.
Eschelon reques's a presentation on pricing. Eschelon is concerned about what line USOCs in
itsbase will be bill~d at UNE-E rates. Eschelon expectc; all but a very fev,,' lines in its base will bebilled at UNE-J, rates. Eschelon will provide to Qwest the list of line USOCs that Qwestpreviously indic Ited it would include in the line count
, which appears 10 be too Jimited to coveraU lines. (Claus In/Smith)
Qwest will resc I\"e issue of base line Count and other UNE-E economic issues in 10 d:l)'s.(McKenney)
Report ( 'ard.
Eschelon will pro)duce monthly report card for Qwest for each state., January report card will beprovided to QWI'SI on or before February 22. (Powers) Eschelon believes Qwest s commissionapproved prices arc for high quality
wholesale: service. When Eschelon receives unsatisfactoryservice. it i!\ not Jetting whAt it is paying for. Eschelon w~nts bill adjustments for poor service ineach state. IfQ,,'est agre:es 10 this, Eschelon will relinquish Minnesota DMOQs.
(Smith)
Qwest will revie'\' report card. Qwesl will consider Eschelon s proposal. (~1cKenney)
Smith and Filip 'ill meet during the last week of February to discuss the report card.
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DOC 10..
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-421/C-02-197
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:03/22/2002
03/27/2002
REQUEST:
In Qwest' s response to Information Request DOC 067. b in docketP421/DI-01-814 , Qwest provided a list of "Eschelon Implementation andConsulting Teams.Please provide the following with respect to that list:a. The work product resulting from work performed by the Cutover (Loop
Cutovers/Hotcuts) Team.b. Notes of every meeting involving Qwest and the Cutover
(LoopCutovers/Hotcuts) Team.c. The number of hours spent (to date) by the Cutover (LoopCutovers/Hotcuts) Team providing services to
Qwest.d. A description of the work performed by the Cutover
(LoopCutovers/Hotcuts) Team.e. Any written document describing the work to be performed by the Cutover
(Loop Cutovers/Hotcuts) Team.
RESPONSE:
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. This response is continuing and Qwest will supplement itas information becomes available. Notwithstanding and without waiving theobjection, Qwest states:a. Qwest and Eschelon performed a cutover trial, which resultedcreation of the Cutover cwenter in Omaha. That center is known as
The Occc handles all coordinated cuts, which are orders that havetime during which the order must be worked.
in the
the Qccc.
a specifiedb. Qwest has no notes from the meeting with Eschelon in regards to theCutovers.
c. Qwest had weekly 1 hour meeting wi th Eschelon during the trial whichlasted about 8 weeks. Qwest continues. even today, to have meetings withEschelon and the Qccc every other week lasting 1 hour
each.d. The team discussed the orders that were to be
cut, and out of whichCentral office so Qwest could have central office techs available for those
cuts. The team discussed any problems that occurred during the cut anddiscussed how to solve those problems. The team
started the 48 hour dial tonecheck because of those meetings. The team made the testers notes much better
and more specific because of those meetings so that if and when a problem does
occur Qwest can find out why it happened and what/or who is the responsible
party. The Qccc does random checks on the orders today to make sure that
process is being followed.
See Trade Secret Attachment A.
Respondent:Tina Colvin
TRADE SECRETIPRIVILEGED INFORMA TIO~
CLASSIFICATION RATIONALE
S tate: Minnesota
Descriptionffitle of Information: In the Matter of the Complaint of the MinnesotaDepartment of Commer~e Against Qwest Corporation
pue Docket No.42I1C-02-197
Trade Secret/Privilel!ed Information Rationale for TRADE SECRET Attachment A to
Owest's Response to DOC Information ReQuest No. 104
TRADE SECRET Attachment A to Qwest's response to DOC Information Request No. 104
contains information that is considered TRADE SECRET because it derives independent
economic value. actual or potential. from not being generally known to. and not being readily
ascertainable by proper means by. other persons who can obtain economic value from its
disclosure or use. For this reason. TRADE SECRET Attachment A to Qwest's
response toDOC Information Request No. 104 should be protected from public disclosure.
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Pete Vielhaber" c:pvi.lha~uswest.com:o on 10/~12000 06:43:25 AM
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Please respond to pYielha~uswest.c;am
To:Phil SkinnerICOMPLEXlUSWESTIUS~USWEST. gshypu/~U$west.com
. -roye,Denise" cdtoY.e(g)uswesLconP
, "
Newman, Janet" cj/newmalS)uswesLCOf7P'dtombis~uswest.com. jrixe~usweslcom. RayBunoIVCOMPLf.XlUSWt:STIUS~USWEST, caugustCusweslcom, Mary
MadiUlCOMPLEXlUSWESTIUS~USWEST, "leech, Debora. CdleechOusweslcotrPEllison. Pamela- cpelfiso~uswest.com~
, "
I(6n8, Rosemary" cr1k1ine~uswesLcom~
Saulters. Michel/e. cmaoil/i~usweSlco/1P'
Subjed Disc In Etror
cc:
Phil- Please have your tescers follow the proposed change below,
Deni- Process change?Janet- Please get this to our tescers.
Jerry- Talked to some of my tescars and the local RCMAC last nightabouc the issue concerning the ~l: OOpm "auto-disconnect. on Eschelon' (and other Ct.Ea) ordcro. wc. vc di3covered that many t.i.IUt:1II Whll!llwe call RCMAC and ask for the D-Order "to be held, the RCMAC onlyputs a hold on the .combo order-This seems to correlate with manyof the orders that hav8 been disconnected in error.
Beginning immediately, we will request RCMAC to put a hold on both~he Co~o Order and t~e D-O~der. Maybe Dawn can help ~ith p=oces8and compliance on the RCMAC side. Of course, we will concinue tocontact the .Call Handle~M to get the dates moved out on all the orders.
Pet. ViolMbcZ'
(51.5) 286-5645
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n: Vielhaber; Pete
tel;pagftr, (~1~) '~~-'7n~
tel; fax: [phone]
NONPUBLJC DOCUMENT
!XJNT AlNS TRADE SECRET DATA
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- --------- ----------- ----:-----"-- --------- ----------------- --
SLIP SHEET
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Problem Statement:
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Eschelon Minneapolis Trial Proposal
Eschclon (CLEC) has concerns with Qwcst s current perfonnancc on coordinatedcuts for OOL orders. Their areas of concern are:
::i..JQwest Cut activity on day of cut is taking an :xcessive amount of time to
complction and thcir cnd uscr is out of service during this cntirc time.
Cut problems include issues such as:
Facility and Eschelon dial tone issues discovered because proper pre/post
ANI was not perfonned.
Jumpers not pre-wired and this is adding to end user downtime.
~ RCMAC disconnect order being worked prematurely.
Objective:
Joint trial in (Eschelon to provide two central offices
ti"om the following areas;Portland, Seattle or Minneapolis-StPaul area) to Improve UBL Coordinated CutProcess
Scope:
Trial to be conducted in two (2) central offices in either Portland, Seattle or theMinneapolis-St. Paul area.
Trial period would be for 60 days.
Tentative starting date is Monday Nov. 13 2000. Trial would go through to January2001. The starting point would be any orders with coordinated cu~ scheduled forNovember 13lh and continue on through January 13111
Process Tasks:
Qwest would request Eschelon to "stagger" the coordinated cut times if multiplecuts on the same day at the trial central offices on the uptront LSRs received from
Eschelon.
- --- - -
11/01100 DRAFT -
NONPUBuC DOCUMENT
CONTAINS TRADE Ser,qET :jAiL
- ____
__m_u..___-------_u_-----_u_--------
- - --
- -----------_u_-_u- ------ uu_--
----- -------
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'I.
Eschelon will also make sure telephone numbers have been prep
d for numberportability within 12 hours of receipt ofFOC.
On the DV A date, which is 48 hours before Due Date, the central office technicianswilJ do the pre-wire work and do an ANI on the QWEST cable pair. Any facility issues
uncovered at this time will follow normal problem solving process including animmediate call to thc DC3 Moinc:J Test Center to alcrt E:schelon of the faciJity issue and the coordinated cut date is in jeopardy.
On the Due Date, at the commitment time, the implementer wilJ contact Eschelon toverify that the cut is stilI on. The implementer wilI establish the open line betWeen thecentra) office: technician and EschcJon. 111e: central ofTu;t: It:clmkian wiJI stay on the linewith Eschelon, unless both parties agree to the cut method.
Eschelon will identify which cuts need to be done Line-By-Line and which onescan be grouped.
Qwest would request if the group of cuts involve a total of 10 or less
, the centraloffice will keep the line open with Eschelon. if cut is larger that 10
, the ('.t".ntTal officewould go do the cut and call the Implementer and Eschelon back upon completion. AIlline-by-Jine cuts would be done with the open line between Eschelon, central officetechnician and the implementer.
For the acrual "lift and Jay" cut, the central office technician would perform the cut,
check for EscheJon dial tone and perform an Eschelon ANI (dial 71
I).
The central office technician will come back to the line and then Eschelon wiII do
their testS, port the telephone number and accept the service. What time frame are we
working on here for Eschelon
to accept service? Can we establish n tnrget time? This willhelp determine if central office tech needs to stay on
line.
Upon completion of the cut. the Implementer will then contact the RCMAC to workthe disconnect order.
The central office technician will remove the old jumpers
without interrupting the-new VBL service.
Any jeopardy condition encountered during the cut will have all ponies attempting
to resolve while on the open line. If the jeopardy condition canuol be resolved in areasonable time period, the cut will be ended and any service restored to previous state.
I 110 1100 DRAFT NQNpUBUC DOCUMENT
CONTAINS TRADE SECRET DATA
- -----------
-- ______m
_----- ----------------.-----
_.____m___--_
_------
- u
- - - ------ -------------- -------- ------
RCMAC will be contacted to make sure the disconnect order is not workedprematurely until jeopardy condition is resolved and/or new due date established.
If a problem is discovered by Eschelon within 24 hours of the cut, Eschelon willcontact the Implementer involved with the cut
1110 1100 DRAFT
NONPUBUC DOCUMENT
CONTAINS TRADE SECRET DATA
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EscheJoa Telecom
Coordiuattd Cutuvers ot Unbundled Loops With LNI'
Issues and Recommeadatioa
Esche10n Telecom has raised numerous q~ty, timeliness and staff'resource issuesassociated with Qwest unbundled loop conversions. Under the tenus of the business-to-businessdeal with Eschelon, these issues will be escalated to Greg Casey, Executive Vice PresidentWholesale and ultimately Joe Nacchio, CEO (in 10 business days) ifQwest does T!ot provide asubstantive plan to resolve Eschelon s concerns on Tuesday. February 27 2001. The te2l11addressing Eschelon s loop conversion issues recommends that Qwest negotiate and implement a
project plan with Eschelon to convert rcsoldIUNE platform lines in mass on a Central Office by. Central Office basis.
Bac:qroUDd
Since Eschelon started turning up their facility-
based network in early 2000 they haveconsistently reponed that conversion of unbundled
loops to their network has been a chronicproblem both in terms of quality and timeliness of work co~pleted.
Since 3/00 Eschelon and Qwest has had
weeIrJy joint calls to address cutover issues.2 Thesecalls have been effective in resolviIli specific
i~!me.~ on specific orders and h2ve a),oidentified some process gaps. These weeldy meetings have, however, done little to addressEschelons concerns regarding coordinated cutoVClS.
Eschclon has averaged approximAtcly 2000 coordinated loop conversions per month.
By endof year 2000, Eschelon had 17,580 loops instal)ed on their own local switching facilities.January 2001 - Eschelon identifies objective for installation of unbundled loops onto their
own local switching facilities. Eschelon estimates conversion of21,179 lines ftom existingbase oCresold lines and 62,755 newly acquired lines.)/31101 Eschelon submitted an Unbundled Loop forecast indicating an intent to convert in
excess of 83 000 lines in 2001:
Summary State:
Arizonlt J 8 676Colorado754Minnesota208Oregon19,7112Utah478Washington036
Total Loops 934
NONPUBLIC DOCUMENT
CONTAINS TRADE SEC~ET 'JAT~
. Team incJudes Kevin Savine, Ken Beck, Lori Weaver, Jerry Shypulski
, Cathy Augustson. Janet NeWIZWJ (for DebLeech), Denise Toye (for Diane Diebel), Pat Levene and Judy RUe.
2 Qw.c:t ha pllJ'ticipetion ttom: accOIUU b:4m (1u(), RlJtc and Plr Levene), Test and l"wn-Up
(fete Vielhaber, PhilSkinner); CcDttaJ Office (Lori WC3ver). Deaver
Intercolll1ecr (Stephanie Sbrbeck), Duluth Order Writing (Kerryupcinski) and W1b~cd process (Cathy Augustson).
.- --..----------------..----.- - -----------
. .--.--..-. -.--.-..--
':i
n. Cutover Trial
As part of November 2000 business-to-busincss deal negotiated with Eschelon, Qwest
agreed to conduct six-week loop cutover tria) with Eschclon.
Jerry Shypulski worked withEKhclou Lu ~r:velop a trial conversion process customized to Eschelon s requirements in sixcentral offices (two each in Minneapolis, Seattle and Portland). This trial process actuallyencompassed much of the standard M&P used for all co-providers, the major deviation bein2 a
commitment for the tester and COT to remain on the telephone with Eschelon while the cut is
taking place. The trlaJ ends OD February 28.
&chelon s primary objective for the trial was to reduce the aver:lse loop C::Jtover timedown to five minutes or less. The empirical results ftom the trial, however. are mixed. Duringthe period of the trial EscheloD reports that Qwest averages 22 minutes per line on coordinatedconversions in offices that were Dot part of the tri31. For the:Jix offices subject to the trial, Qwestimproved to 13 "minutes per line.
EschcJOD Propo.scd Standard venus %71 PID StaDdard for Loop Catoven
On February 27th, Eschelon will begin delivering a Service Quality Report Card. (January resulls to be presented 2/27/01). Per Eschelon
s new tq)on card structure, the standardthey would like to bold Qwest to is: Lift and Lay Interval for Unbundled Loops
-:: or = minuteper line. Eschelon is demanding the S-
minute interval because its process is to have a technicianon sight at the customcr s premise to monitor the cut Extended cut times result in longertechnician down time at the customer location. Qwest currently is not in a position to meet the
minute per line standard sought by Eschelon. Even operating under the loop cutover trial
processes, 71 of79 (90%) oCcuts failed to meet Eschelon s S minute per line standard.
The 271 Regional Oversight Committoe (ROC) pm col13iders a loop culov.:r ~ un-umeif it is completed within one hour
of the committed order due time., that includes one hour beforeand one hour after, for cuts of 1-16 lines. During the loop cutover trial. 16 of79 (20%) cuts didnot meet tho pm standard. & a result tlu:n:: is a major inconsistency between Eschelonstandard and the ROC PID. If Qwest agrees to Eschelon s standard it may undenninc its 271advocacy.
IV.Options
Eschelon expects Qwest to convert a large nwnber oC
resaleIUNE platfonn lines tounbundled loops by the end of2oo1.
Qwcst has identified the following three options forcompleting this work:
1. Continue with standard Unbundled Loop Conversions processes and procedures where
EscheJnn p~aces orders for loop c:onvercion on an
a.s needed ba.sis.
Risks: Extreme customer dissatisfaction due to likelihood that volume
of requested cutsCmt not be met nolO un::t at Lhr: cut Standards expected of I:schelon. Issue
of conversionswill be escalated"and may result in regulatory proceedings.
Benefits:No deviation ftcm standard process.
2. Expand trial processes, including asking Office Technician, to remain on linc. to all cutsordered by Eschelon.
w t:i
CI)
..... ..... ....... .
.... . .- u n - .-. . .... ..
...._~.. .. ........ - ..-.__.
.0_.
_...
. .. .- .-. .'--"-.
Risks: Qwest will have to ad&ess possible
~g
and addition of human resources to fulfill trial proccn n:quin:mems. Trial methods
Will not necessarily satisfy performancemetrics or facilitate a large number of cuts.
Benefits: EscheJon will recognize Qwest's attempt to manage a process to their
specifications. Qwest likely to see some cutover performance improvements.
3. Develop a Project Plan and Project Team that could accommodate executing
:a ID2.CEconversion of lines in a short time fi'ame. &chelon would prioritize COs by geographicmarket for cutovers and provide lists of aU cuts in a particular CO to be cut in mass on
specified day, In that CO. pre-wiring work would be completed fof W1
~g
in advmc.c..Then on day-of-cut. all lift and lays would be performed rapidly, one after another, with the
Eschelon personnel present in CO to note and communicate each cut and to do the LNP port
on an almost real-time basis.
Risks: Requires dedication oc Central Office technicians or outside
contractors to thePlUjc:cL Project would need to be ctosely manased to avoid risks
associated withinterfering with 271 efforts.
Benefit~: Project represents best chance ofmeetmi customer rcquircment~ in teonns volume and timeliness.
Recommendation and Other Condder:atiolls
Qwest should agree to implement a project plan to migrate Eschelon s resoldIUNEptatfonn lines to unbundled loops on D CO by CO basis. Qwcst should agree to negotiate andwork out the specific details oflbo loop cutover project with Eschelon. The following issues
could be addressed in the project
plan discussions:
Project could be started/delayed to address Qwest resource issues and 271 objectives in
Particular states.
Eschclon could be required to idcntify cas in prioritized order for conversions. Qwcstwould have ability to reorder list. in advance based on staffing and other concerns.
Eschelon Could be required to place LSR for conversion to identify custo
.:uer lines (WTNs) tohe converted 30 daY5 or more in advance before cut.
Eschelon could be required to pay flat rate or pay outside contractor costs to accomplish the
conversion. Eschelon could also be asked to release Qwest from Minncsota DMOQs totaling
over SSOO,OOO annuaUy. The project method of conversion could be developed into a billable
product for any co-providcr.
EscheJon could be required to add all new endusers to their network via the tINE-
StarplatfolD1 until a certain level oc Jines are reachetf in 8 central office.
Somo prodotenninedvolume could trigger a central office specific mass conversion precluding the need to manage
coordinated cuts on an order by order basis.
&chelon could be required to agree that loop conversion project satisfies "ImplementationPlan" requirement in B2B deal.
d__- --
---.. ---..-..---- --..------ .--.-.--.--
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.....
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SLIP SHEET
, ~ ..... ~
~~_--_--..n.__._n
.. ..... ..--....---.....-...._......
hhu_..n......--_..u_.
High Level Process Flow
Esche/oD:
). All orden are Coordinated "Hot CuI" without QwesllnJc:k roU to end user premise
All orden cMry' COOrdinated cut appolJlDnem bme ot"I:OO AM of Due Dare
).
Eschelon has a technician at end user premise for each cut
I~~-~~~'tNU08~
COtAI-
---........ ~
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NONPUBLIC DOCUMENT
CONTAINS TRADE SECRET DAiA
...---...--..--.....---...--... -.
--__--_n__.
. _
__n
- ..... ..--------...-.-.
-_..n._._-
CL3
CLEC gels rvady.
Yes
CLI
Need IICI chanoe
DO via supp 10 US
West.
IMS
Imp! Put Jeep
code on IrIe OIO8r.
No1llies SOA and
ACMAC ~I Cln:hoo
held per Ihe
CLEC.
NONPUBUC DOCUMENT
CONTAINS TRADE SECRET DATA
-"'-_..
_n_
_._...........---..........--........------. .. ........ .......
IMI
CLI
COI
1M2co:
C03
1M3
eLl
IM4
RCI
CL3
CL4
CL5
l:L6
IMS
Process Work Sreps
AI a oinunenllime. I lementer CIMPL) will call the CUC 10 conflll11 cut is still onCLEC will confirm CUt is still on. If not see Will be :lithe Cennl Office (CO) al the appoinuncnt time. Will havc pre-wired the newrior to inancnt time on the DV A date of Wcsl order (two d:I s before due d:lIe\on ClEC confinn:lIion. the fMPl will conl:Jl:t CO technician to be in "lift.n-hl .. cutCO '~h p-..rforn~ the: ncc;a.wry work inc;ludins ANI At able heW IJefUle iUKJ IIficr C:UL Anyroblems or discre :mcies results in no CUI bein done and CO teCh contacts the IMPlIf no roblems. the CO tech conlactS lMPL thaI "lift-n.la .. cut was successfulRcceive5 po.\itive notification from CO tech of successful cut and c:nntaet" C".I.F.C 1":11 work i.com lete.. If there Me roblem.s wilh CUI. IMPL will contact a..EC with SUtlJS.Receives notific:uion from QweSlIMPL and accepts unbundled loop order. CLEC alsoco lete! the ortabilil subsc:ri lion ull. If not s= IM5Receives acceptance from CLEC and then contac:ts RCMA 10 release the disconnect order
POTS service in Ihe west CO switch.
RCMAC performs work Steps a.ssociated with the disc:onncct order. The disconnect order
ClllTic::llL CRO (complete with related order) in ~ocialion with the: unbundled loop order and
needs to be manuall released u n norific::ttion from the IMPlCLEC has initially indicated they arc nol ready. They will need to do whatever to get ready and
re-contaCI west
See CU
Based on initially not being ready. c:1n the: CLEC be ready and re-cont4Kt QwesllMPL within
30 minutes ora inunenl time. If es then 0 to CLIo ifnot 010 CL6.(,;LJ:::(; needs 10 contacllMPL. cut wlll not happen today and then send in a change to the LSR
re uestin a Due Date chan e.
)0 Have receive an unaccepted unbundled loop order and begin to work with CLEC and/or
CO tec:h 10 fix problem :and/or l'WiUm ,ervic:e '0 origin.1 &tate.
Have received notification from CLEC that they 3J"C not ready and will be clulnging Ihe duedate.. Must contact CO tech and re.work service back to original stale if "Iift.n-Iay" w:tSpcr(ormed.
'). Have received no nOlification from CLEC of either accept3l1ce and/or due dale change
within any acceptable rime h:une.If"lih.n-lay" has been performed. con~ct CO lech retUm service to original state.
In a"'cases.lMPL puu order into Jeop:ttdy 3I1d notifies Service Order Assistant (SOA) DndRCMAC thaI there is a roblcm and order is bein held due to ClEC.
NONPUBUC DOCUMENT
CONTAINS TRADE SECRET DATA
.- - - .
.. .
OVERVIEW OF" ESCHEte!" TEST AND TURN-UP PROCESS
1. Review all orderS and confirm cuts for the day.
2. Communication between Qwest and Eschelon Testers.
3. Eschelon Migration Engineer gives go ahead for Lift and Lay to Eschelon T~ster.
1. Esch.lon Tesler gives ~n ahead for Lift Ind Lay to Owest Tester.
S. Qwest Tester indicates tift and Lay is complete to Esthelon Tester.
6. Migration Engineer verities dlill tone on-site and Inlchm:!; LI::oLill!6-
7. Eschelon Tester communicates with Qwest Tester to get TlCU1Slations worked.
I. Eschelon Tester ports numbc:rs.
9. Escheton Mi~J'1!tion Engineer completes testing and communicates back to Eschelon Tester.
10. Eschelon Tesler contacts QweS1 Tester to release and close our orders.
NONPUBLIC DOCUMENT
caNT AINS TRADE SECRET DATA
00.. _0. . _
- -
mo_
_- -.
SLIP SHEET
- -. - -- -.. -" - -----.. - -
J'o
Gerald Shypulski cgshypul~uSw8Slcom=- on 021201200110:09:31 AM
To:Pam Otegora Axberg cp~tegor~u~we~lcom.. nandy Wlllialn$ ..rtwilli~u:lwc~t.com.IIweaYe~USWeSlcom -
Catherine Augustson ccaugust~uswest.com~. Judy Rixe cjrixe~uswest.com~. ChristieDoherty ccdohert~usweSl.com~. Jerry ShypuJski cgshypul(g)uswest.com~E.schelon Trial data
cc:
Subjed
TeAm.
I juSt wanted to provide a summary of
the data so far from the Eschelonhot cut" trial...
The a~~ached Excel sprea~sheet is aCtually from Eschelon work Sheetswith my summary calculations listed.
Over3l1, through th. t:ial dates of 11-29-00 thru ~-11-01, the cutecompleted under 10 min~tes were 56' of time among all :he trial offices.
When includinq cuts comcleted under 15 minu:es :he percen: iU~DS to 82'.
When we s:arted the trial Escheloo was quoted as saying that cuts were
taking on an average of over 20 minutes.
My goal of the trial was to improve :~at and get it closer to, in ~yopinion. what it should be 45 within 5-10 min~tes per line (i f ~v~ iscompleted and pre-wired) .
Also if I take the data and apply it to the ~!D mea~~rement (which is :hour for 16 lines or lessl a total of :6 CUts would have exceeded ~h~~measurement.
While I know we have room for i~roveme~t, I ~eel
there should beacknowledgment on both sides regarding the positive aspects. The datapresented by Eschelon at ~h. Network meeting on Friday, 2/lG/O~,reflec~ed the worse J week peri~d of trial (7 out of 98 lines werecomple:ed unQer ~U ~nU~e5. ", ~u: ju~eQ ~o IV' comple~eQ under ~~minutes J .
Jerry ShypulaJci
10 - c:lrt1 htm
10 - ESCl'IeJon Trial JntormationxlS NQNpUBlIC DOCUMENT
CONTAINS TRADE SECQET
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Subject.(Fwd: Mllliiag miautu from 1-23-01
Attached Ire the .inutes documented by Klthy Stichter It Elchelon.
Pl.I.e review and let me know if you heve any queltionl.
Thank you rathy for .endin; the notel'
Dene
Return- Pith: ~kllt f ch terae.chel on.co.~Received: fr08 eglte-nl'.u.wc.ulwe.t.co. (r151. 117.64.218))net.III2.UIWC.USWI.~.CO8 CNetscape Mes.l,in, Server 3.61)for cdfr.nki;net..ll2.uawc.ulw..t.C08~: Wed, 29 AUI 2001Received: from ulwgc033.uswest.c08 (iocilhost tI27.1)) eglte'ne4.ulwC.uIWelt.co8 (8.10.0/1.10.0) with ESMT' id f7Tleur11606 for~dfrentliqwe.t.co.~: Ved, 29 Au; 2001 13:40:56 -0500 CCDT)Received: fro. k2.corp.eschelon.c08 Cr209.150.197.198)) by ulwGc033.ulwelt.com(a.lo.o/l.1o.0) with ESMTP id f7Tlltl22711 for cdfrenklaqwelt.co.~: Wed, 29 Au; 200112:40:55 ,0600 (MDT)
Received: by k2.corp.eachelon.co8 with Internet Mill Sirvic. (5.2653.19)c.JGR8ZSG~: Wid, 29 Au, 200' 13:36:37 -0500
Messl,e-1 0: cE37A7C49F2F2E04EAE6oA86DoC570C18o2E7D295ak2 .corp. eschel on- co.~Fro.: UStlchter , rlthleen L.8 ctl.tichteraelchelon.co.~To: dfrenklaqwe.t.co8, 8Power., F. Lynne. cflpower.;elchllon.co.~-Schiller, Tlnl M.ct.achilleraeachelon.c08~. -lewia . .Ick F - crflewiaal.ch.lnn.co.~Subject: Mletlnl .inutla fr08 8.23.01 cell
Olte: Wed , 29 AUI 2001 13:36:36 -0500
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cc8-23-0' Mt; DIne frenktng.doc~~
I:athy Stichur
rLtC R-Ie, ions H."I.er
Eschelon TeleCOG Inc
Voice 612 436-6022
E-M811 klltichteraelchelon.co.
. 8.23.01 MID 08111 frlnmo.doc
. dfrlllnvcf
NONPUBLIC DOCUMENT
CONTAINS TRADE SECRET OAT#
-- _Un
Eschelon/Qwest Meeting
Summary and Action Log
Next Meeting:
Thunday, September 6, 2001
Conference Call Start Time: I :00 p.m. CST
Conference Call Number: 877-542-7612 passcode 6725264#
Summary of August 23, 2001 Meeting
Specifics:
Purpose of Meeting: Discuss open issues.
Location: Conference Call
Meeting Chair: Kathy Stichter
Attendees:
aWEST ESCHELON
Dalla FI~l\kiflY KaUIY Slil.;"l~
Kathy Garcia Tina Schiller
!odd Miller Rick Lewis
Pat Levene
Sleve Sheahan
Summary:
There was discussion around the issues flom Ihe 'in person' meeting with Eschclon in Omaha.
48-Hour Dial Tonc Test: July 29,2001 the 48-hour dial tOne test process was Tolled OUL Qwestjustneeds to chcck for compliance and training issues.
IMA Ac:oess for Om_hi! Qcrr.: ~1IJ'lervic:n", ~creenen. the Audit Team and the Resolution Team inthe Omaha QCCC now have IMA access.
ANAC; The ANAC process will now be done during the 48-hour dial tone t~t process, both II theQW'C3t fD~ilil)' and IU thg :lpot boy.
CNR: There is now better communication on JEP notices and Eschelon is now getting secondary
notices and a call fTom the service managtT for CN1t
CF A changes day of cut: Dana was not sure she had documentation of this process. Kathy Stichter
advised her we have documentation.
Ecchelon was soing to correct Ions hold timK. Per Dana tMir hold limes are shonei'.
Tina sent documentation on bad cuts to Dana. Dana was unable to find some of the examples with the
paN. TIM will get the LSR or order number to DauL Dana will investigate and document findings on a
sprcQcbhc~ DDDA will scad tho sproDCbheoc to u:I prior to the next meeting. W. will du:cucs the .:umpl..on the next calL
Furore meeting wiU include discussion Itt'ound examples of bad cuts from the previous two weeks. Tina will~t amnpl~s, with order numbcn, to Dana by thc Tuc:Jdoy of tho wee!t in which W. h:1v. our c:aU. D:anawill have the investigation complete for discussion during the call.
. I .
NONPUBlIC DOCUMENT
CONTAINS TRADE SECRET DATA
-.0-
. -- - --- -
0-'
.___---"--------------
,. .
Issues and Action Items
1 Troubled Cuts Dana Frenking
2 Trouble Cuts Tina Schiller
Tina will get LSR or order
number on exam tes to Dana.
Dana will investigate examples.
create a spreadsheet and ~t!flU
spreadsheet to Esche/on for
discussion on next call.
Tina will have her testers enter a
note in !he tracking database of
the orders that exoerience NOT.
9/6/01
On going
Open
Open
Trade Secret Data Eads)
NONPUBlIC DOCUMENT
CONTAINS TRADE SECRET DATA
- 2-
- _HU~ ~
DOC 105
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-421/C-02 -197
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:
03/22/2002
03/27/2002
REQUEST:
(TRADE SBCRET DATA BBGINS In Qwest' s response to Information Request DOC067.b in docket P421/DI-01-B14, Qwest provided a list of ~EschelonImplementation and Consulting Teams.Please provide the following withrespect to that list:a. The work product resulting from work performedb. Notes of every meeting involving Qwest and thec. The number of hours spent (to date) by the DSLto Qwest.d. A description of the work performed by the DSL Team.e. Any wri tten document describing the work to be performed by the DSLTeam. TRADB SBCRET DATA ENDS)
by the DSL Team.
DSL Team.
Team providing services
RESPONSE:
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. This response is continuing and Qwest will supplement it
as information becomes available. Notwithstanding and without waiving the
obj ection. Qwest states:
(TRADB SBCRET DATA BEGINSa. The DSL team documented and/or developed processes for ordering and
provisioning of Resale DSL for wholesale customers.
See Trade Secret Attachment A.c. Bill Fellman was assigned as the single point of contact at Qwest.
performed this function from February 2001 to June 2001. In February andMarch, Bill met with his counterpart at Eschelon on a daily basis. They
coordinated meetings between five designated workgroups, Order Fulfillment,Provisioning, Test & Turn-up, Installation. and Repair. During this timeframe, February to June, the estimated time spent in joint meetings with
Eschelon to be 220 hours.
d. Resale of Qwest DSL was a relatively new product. Eschelon and Qwestdocumented, established, and tested processes for Resale DSL including the
ordering of equipment. These would be processes used by all Wholesalecustomers.
See Trade Secret Attachments A and
TRADB SECRBT DATA ENDS)
- .. ,' ,
Respondent Tina Colvin
- - ,
oc - .
NONPUBLIC DOCUMENT
CONTAINS TRADE SECRET DATA
n- --n_,____----
-, ,,"'---
TRADE SECRET/PRIVILEGED INFORMATION
CLASSIFICATION RATIONALE
S tate: Minnesota
Descriptionffitle ofInformation: In the Matter of the Complaint of the Minnesota
Department of Commerce Against Qwest Corporation
PUC Docket No.: P-421/C-02-197
Trade Secret/Privile~ed Information Rationale for TRADE SECRET Attachments A and B
to Owest s ResDonse to DOC Information ReQuest No. 105
TRADE SECRET Attachments A and B to Qwest s response to DOC Information RequestNo. 105 contains information that is considered TRADE SECRET because it derives
independent economic value, actual or potential, from not being generally known to. and not
being readily ascertainable by proper means by, other persons who can obtain economic
value from its disclosure or use. For this reason, TRADE SECRET Attachments A and B to
Qwesfs response to DOC Information Request No.1 05 should be protected from publicdisclosure.
- --. ---..-.----. .-...
- - on.
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ITrade Secret Data Begins
\!'
:'I.I..";c 'T..\
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,!,
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. 1:\,'-I/,\JC'rr A~ 8Ludke, Jey E,8 cJ.ludk.~.sch.'on.
colTP an 01/2312002 04:46:42 PM
To:
cc:
I8heahafi'QWeSlcom"'Stichter. t':athleen L - cIds1iclrterGeschelon.com=-
. -
Johnson. Bonnie J: C'b1iohnsonCeschelon,co~Schlller,lina M.8 ctmsd1iner~esch8Ion.conp
, -
Garfock, Anne M: camgarlock~eschelon.c:om=-rnmcJeme( tqweslcom, wfeUma~qwesLcom
Subject OWest-Esc "1elon DSL Resale Project Dellverables (from RADSl2001 ewlopment)
Steve:
I wanted to cc~tact you to follow-up on action items assigned to me last
year during ou~ development cycle for the Re-sale RADSL product.
As you may mo'
.,.
, I worked closely with Bill Pellman as a SPOC for Qwest this project -. he and I co-produced both of the attached documents andpresented to t~e collective representatives at the June 14, 2001Qwest-Eschelon meeting. Attached are the key materials from that meeting:Presentacion a-'d Long-Term Needs document.
For the follow.ng items, I am asking for your input/assistance to completethem:
Scheduli~g of Group 1 ~ 2 SHE Teama Review Sessions:
See .ttacheddocument outlir:ing how we structured our -Virtual Implementation Team.This is relatee: to the items on the Long-Term doc. under .B2B OperationalProcesses Fina:,ized. with my name a8aigned. Group 1 involved the OrderFulfillmen1: anI' Provisioning staft and Group 2 Test. Turn-up, Installationand Repair sta: f. I would like to schedule two meetings/cont. calls -- onefor Group I an(: one for Group 2 -- ..,lth SMEs from both aide. (or if st:affassignments ha"e changed their replacements) to review agreed upon B2Bprocesses and c'reate any action plans/follolit-up as needed to address iasues.
Billing C;roup 5MB Meeting: You can see on the char1:, this group wasto meet post p)'oduct launch -- this group has never met. I would like tohelp facilitate' Betting up SHEs from both sides to d1scuBB any billing
related issues -- could you identify SHEs from your side and I will forour.?
CPZ Whole.ale Ordering Proce.1 Review Session: I have been workingdirectly with ~olly Clemen on this process and islues we discovered.
b.14_~. wo heyc .. opC~.~~~u&l ~~u~e.., DU~ WOULQ suggest holding a jointmeeting with ~e8t-EBchelon staff to revie.., what was developed 80 theappropriate h~~off can be completed -- this would be related to completionof the Long-Te~ Needs item under CPK .Wholesale Ordering ProcessFinalized.. I :an work with Molly Clemen directly on this but let me
knowif you or other Qwest Btaff would like to participate.
I would like to schedule these foruma/meetings ASAP -- to be held by the
first week in PI~bruary (by the 8th). E8chelon staff will be meetinginternally befo~e the Group 1/2 lesBions to identity performancedata/issues. I can help provide you with any documentation produced related
to the developm~nt ;in each area it you do not bave it.Bill: I am woniering if you would agree to participate in the Group 1 ~ 2
Teams Review Seisions for historical reference?
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Thanks much ~t let me know
.**... .**..... ........ ...*.... ...-... ... ..... ..........
JAY LtJDD
Product Develo~ment Manager
BachelOD Telec:1lD, :me.
612.436.6246 ("'oice) 612.436.6346 (fax)jeludke~Bchel:)n.com (e-mail) - WWW.eschelon.com
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II'IIwest Qwest DSL Repair Checklist
DSL Number OOO-OOO-O( 00 Today s Date 6/1412001Contact Name John/Jane Doe Repeat Ticket Click or Tab to Select
Contact Number OOO-OOC -DODO ISP Ticket Tkt NumberYour Name Technician Supervisor Name Supervisor Name
Has th is customer ever worked?Click or Tab to Select
What CPE does the customer have? Click and Select
Not Trainet:. to DSLAM Trained to DSL-\..1\1
Is the modem connected dim .Iy to the wall Click and Select What exactly is the problem? Click and Selccl
Can the customer access modem (hypenerminaVfelncl)
Click and SelectIs the cuslomer using our core: with no spliners, with filter
dosesllO rout~r Click and Se ::ct
Is Customer using an existing ack
Click and Select
How many devices are connect~d to the DSt router
Click and Select
Did th~ Internal modem insta I successtWly Click and Select
For Cisco mod~ms, what are the ETHO scatistics
B)1~s Tx 00000 Rx 00000
Is the modem programmed clrrectly Click and Select Customer s downstream signal quality is xx dB
Customers Upstream signal qualily is xx dB
Ate there errors: transmitted and received
OTx
RS 0000 CRC 0000
After Reboot and ODe wcbpage 0000
0000 eRC
DRx
RS 0000 CRC DODO
After Reboot and one webpage 0000 RS
0000 CRC
Is there di:lllone on the phon: plugged into the back of the
modem Click and Select
""'hat is that telephone numb- r 000-000-0000
Is evcI)1hing unplugged fro" all of the wall jaclc.s
Click OInd Sel~cl
On the Intel ~odem diagnos ic tests reflect the umc
m(orrmtion OIS the PoilDSlJ ~ Click and Select
Did the CUstomer attempt to rain router at demark:
Click and Select
ICslow speeds problem, the DNS name and IF artest
download site 000 000 000 000 ftp:\\ test your s~.com
PICOlse input lP address of customer s gateway: x.x..x.
How much tr:1ffic is crossing th: ISP VPWCI:
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DRAFT VERSION 2.
~eschelol1'"
telecoDl, jnc-
PURCHASE ORDER
aWEST RADSL CPE - WHOLESALE
SHIP TO:
., ''- ', '
:' I 'SEND ORDER VIA E.MAIl TO: "
' ,;. ,, -:::
Jay Ludke
EscheloD Telec:onl, loCo
730 2Dd Ave. S.
Suite 1200
Minneapolis, Mf\ 55402
Queslions/Conjirn !alion Contact:
612-436-6246
jeludke(!Yeschelon com
Thomas McDermott
Qwest Communications
tmederm&Jqwest.com
602-630-0842
IBILUNG INFORMATION:
EscheloD Account:
XXX-XXX - XXX)(
, ,., ,
ORDER DATE REQ. DUE DATE,
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SHIPDATE:"SHIP TRACKING
QWEST DUE DATE OPERATING SYSTEM ORDER NO.
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Cisco 678 Router S295.$295.
Micro- FHtets S20.$40.
If you ha'.c problelns with your order contact:
MIChelle Walker (3r'J-896-8009 or m)'W.lk~q"esLcom)
Order ftCCipl eonrll"ltDban 'houl4 be lenl rrum Qwal Yi. c0ft"8illO .Ship To Hamr within 24hours, rmn Order ConrumJlion should be ~mI vi, c.ni! wilhin 48 hours or submission,TOTAL DUE 5335.
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\II~'H;SOT"
()OCKETNO. N11/DI-OI.81~
DOCII- 1'\ \
ArL\CIlMENT
TRIAL AGREEMENT
This Trial Agreement (the "Agreement") is entered into by and between OWEST Corporation(formerly U S WEST Communications, Inc.) rowesr) and Eschelon Telecom . Inc. (fonnertyAdvanced Telecommunications, Inc. dba Cady Communications, Inc.. Cady Telemanagement,Inc.. American Telephone Technology, Inc., Electrcr Tel, Inc. and Intellecom, Inc.) (eellectivelyEschelon). On a Trial basis. OWEST and Eschelon (collectively the "Parties ) have agreed tolocate a dedicated provisioning team at Eschelon s facility at 511 11 TH Avenue South, Suite 340,Minneapolis, MN' 55415 (the "Facility"), and Esche/on has agreed to pay the incremental and
extraordinary costs associated with the dedicated provisioning team.
Esche/on agrees to be a Trial Participant for the OWEST Market Trial rTrial") of the Products andServices that are set forth on Attachment 1 (collectively, the "Services ), which is incorporatedherein by this reference. Section 3 of Attachment 1 provides an overview of the Trial anddescribes goals of the Trial.
Eschelon understands and acknowledges that the Agreement is a Trial, and that this Trial does
not commit either Party to provide a dedicated provisioning team outside the context of the Trial
or to continue providing a dedicated provisioning team after conclusion of the Trial. Eschelonalso understands and acknowledges that, other than this Agreement, there is. no legalregulatory, or contractual requirement that OWEST locate a dedicated provisioning team at acompetitive local exchange provider's facility. This Trial will be conducted under the followingTerms and Conditions, including Attachment 1.
ABOUT THE SERVICE. The respective responsibilities of QWEST and Eschelon aredescribed in Attachment 1.
TERM. The Parties have agreed that this Agreement is effective as of May 1 , 2000 andwill expire one (1) year from this date.
PA YMENT AND CHARGES.
Eschelon shall pay aWEST the sum of $9.206 each month for the term of theAgreement. Such charges do not include applicable taxes imposed by law.
Eschelon shall pay each bill thirty days after receipt of the invoice.
Late paymentsare subject to a charge of one and one-half percent (1-1/2%) per month, or themaximum allowed by law. whichever is less.
TERMINA TION. Either Party may terminate this Agreement for cause provided writtennotice specifying the cause for termination and requesting correction within thirty (30)days is given the other Party and such cause is not corrected within such thirty (30) dayperiod. Cause is any material breach of the terms of this Agreement.
LIMITATION OF LIABILITY. QWEST SHALL NOT BE LIABLE TO ESCHELON FORANY INCIDENTAL, INDIRECT. SPECIAL. OR CONSEQUENTIAL DAMAGES OF ANYKIND INCLUDING BUT NOT LIMITED TO ANY LOSS OF USE, LOSS OF BUSINESSLOSS OF PROFIT. OR LOSS OF INFORMATION OR DATA. IN NO EVENT SHALL
, 1 -OOIkdd/EsCI'Ielorv'Tllil Agr aae
CDS-oO0424-0Q~/c:.----
-----_. --._---- --.-- -
NONPUBLIC DOCUMENT
CONTAINS TRADE SECRET D.AJ ~un t-
OweST LIABILITY TO ESCHELON FOR ANY DAMAGES RELATED TO SERVICE
EXCEED AN AMOUNT EQUAL TO THE TOTAL AMOUNT THAT WOULD HAVE BEEN
CHARGED TO ESCHELON FOR SERVICE NOT PERFORMED OR IMPROPERLY
PERFORMED. REMEDIES OF ESCHELON UNDER THIS AGREEMENT ARE
EXCLUSIVE AND LIMITED TO THOSE EXPRESSLY DESCRIBED IN THIS
AGREEMENT.
PERSONAL INJURY; PROPERTY DAMAGE. Each Party shall be responsible for any
actual physical damages it directly causes in the course of its performance under this
Agreement, limited to damages resulting from personal injuries, death, or property
damage arising from negligent acts or omissions; PROVIDED HOWEVER, THAT.
EXCEPT AS PROVIDED IN SECTION 4.1.4 OF ATTACHMENT 1 , NEITHER PARTY
SHALL BE LIABLE TO THE OTHER FOR ANY INCIDENTAL, CONSEQUENTIAL,
INDIRECT, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO
ANY LOSS OF USE, LOSS OF BUSINESS. LOSS OF PROFIT OR LOSS OF
INFORMATION OR DATA.
DISCLAIMER OF WARRANTIES; LIMITED REMEDY. OWEST MAKES NO
WARRANTY OF ANY KIND, WRITTEN OR ORAL, STATUTORY, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICUlAR PURPOSE. In the event of an error, delay, defect, breakdown, or failure in
Service or awesT platform. aWEST's sole obligation shall be limited to the use of
reasonable diligence under the circumstances to restore Service. Eschelon s sole and
exclusive remedy in the event of an error, delay, defect. breakdown or failure in Service
shall be limited to a daily prorated credit of any monthly service fee Eschelon paid for
Service during the period of said event. No credit shall be available for difficulties such as
Eschelon equipment failure. slow dial tone, busy circuits. any local telephone company or
long distance company network failures or other causes beyond aWESrs reasonable
control. Nothing in this section in any way affects or limits the rights Eschelon has under
other agreements with CWEST or in consequence of any statute, regulation, or rule to
service quality and performance guarantees , credits. penalties, or compensation of any
kind.
UNCONTROLLABLE CIRCUMSTANCES. Neither Party shall be deemed in violation ofthis Agreement if it is prevented from performing any of the obligations under thisAgreement by reason of severe weather and storms: earthquakes or other natural
occurrences: strikes or other labor unrest; power failures; nuclear or other civil or militaryemergencies: acts of legislative. judicial, executive or administrative authorities; or any
other circumstances which are not within its reasonable control.
CONFIDENTIALITY, PRESS RELEASES. The terms of this Agreement are confidential
contain trade secret information and shall not be disclosed unless pursuant to a lawful Order
compelling such disclosure. In such event that production is compelled, neither Party shan
disclose the terms of this Agreement without first notifying the other Party. Neither Partyshall use the other's name in any press releases. sales promotions. or other pubticitymatters relating to the Trial or the Services without written approval from the other Party.
. Nothing in this section in any way affects or limits rights and obligations of the Parties
relating to confidentiality and nondisclosure under other agreements with one another. .
II-OO/kddlEsctlllonITnal Agr.drx:
. ";ij5",,~~-:~..oG:I"'.:--.
..._-_.__._---_.._----_._--
NONPUBlfC DOCUMENT
- _..__
CONTAINS. TRADE SE~J:lET QAT~._- 2
10. DISPUTE RESOLUTION. If any claim, confroversy or dispute between the Parties. their
agents. employees, officers, directors or affiliated agents should arise. and the Parties do
not resolve it in the ordinary course of their dealings (the -Dispute ), then it shall be
resolved in accordance with the then-current rules of the American Arbitration Association
rAM-). A single arbitrator engaged in the practice of law and knowledgeable about the
subject. matter of the dispute shall conduct the arbitration. The Federal Arbitration Act. 9
C. Sections 1-16, not state law, shall govern the arbitrability of the Dispute. The
arbitrator shall not have authority to award punitive damages. All expedited procedures
prescribed by the AAA rules shall apply. The arbitrator's award shall be final and binding
and may be. entered in any court having jurisdiction thereof. Each Party shall bear its own
costs and attorneys' fees, and shall share equally in the fees and expenses of the
arbitrator. The arbitration proceedings shall occur in the Minneapolis, Minnesota
metropolitan area or in another mutually agreeable location. It is acknowledged that the
Parties, by mutual, written agreement, may change any of these arbitration practices for a
particular, some, or all Dispute(s). -
11. LA WFULNESS. This Agreement and the Parties' actions under this Agreement shall
comply with all applicable federal. state, and local laws, rules, regulations, court orders,
and governmental agency orders. Any provision not in compliance is void. This
Agreement shall be governed by the laws of the state where Service is purchased.
12. SEVERABILITY. In the event that a court,governmental agency, or regulatory agency
with proper jurisdiction determines that this Agreement or a provision of this Agreement is
unlawful, this Agreement. or that provision of the Agreement to the extent it Is unlawful
shall terminate~ If a provision of this Agreement is terminated but the Parties can legally,
commercially and practicably continue without the terminated provision. the remainder
this Agreement shall continue in effect.
13. HUMAN RELATIONS.
13.Eschelon will not attempt to manage, supervise. or otherwise direct the
performance of aWEST employees. including the Coach and the Service Delivery
Coordinator rSDC-
).
, 3.. Eschelon agrees that during the term of the Agreement and for a period of 12
months thereafter, without the prior written consent of QWEST, Eschelon will not
actively solicit for employment any employee of QWEST, including the Coach and
SDC, working in its Facility.
13.Eschelon agrees that it will abide by and support in every respect the aWEST
Code of Conduct. related policies and procedures, and applicable state and federal
laws. as the same relate to the working conditions of the Coach and the sac
working in its Facility. Eschelon s agreement to so abide specifically includes but
is not limited to the aWEST Non-Discrimination, Workplace Violence, Sexual
Harassment. and Safety and Hygiene policies, abbreviated copies of which are
attached as Attachment 2.
14. RESPONSIBILITY FOR ENVIRONMENTAL CONTAMINATION. Neither Party shall be
liable to the other for any costs whatsoever resulting from the presence or release of any
NONPUBLIC DOCUMENT
-. --
I'~d~sch.Io~,,~IAqr dOC
_.__-_. ----_...
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___
G9J~T~I~~JB_
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environmental hazard that either Party did not introduce to the affected work location. Both
Parties shall defend and hold harmless the other, its officers, directors and employees from and
against any losses, damages, c!aims, demands, suits, liabilities, fines, penalties and expenses
(induding reasonable attorneys' fees) that arise out of or result from (i) any environmental
hazard that the indemnifying Party, its contractors or agents introduce to the work locations
(ii) the presence or release of any environmental hazard for which the indemnifying Party is
responsible under applicable law.
15. GENERAL.
15.
15.
15.
15.
15.
15.
Eschelon shall not assign or transfer any interest in this Agreement without the
prior written consent of QWEST, which consent shall not be unreasonably denied
or delayed. QWEST may assign or transfer this Agreement to any parent,
subsidiary, successor or affiliated company without the prior written consent
Eschelon.
This Agreement constitutes the entire understanding between Eschelon and
OWEST with resped to the Service provided herein and supersedes any prior
Agreement or understanding(s).
If either Attachment conflicts with any terms or conditions stated in the body of this
Agreement. this Agreement shall govern the Parties' relationship with respect to
such conflict If the terms and conditions of this Agreement conflict with any other
document, the terms and conditions stated in this Agreement shall govern the
Parties' relationship with respect to such conflict.
This Agreement benefits Eschelon and QweST.
beneficiaries.
There are no third Party
Failure or delay by either Party to exercise any right, power 9r privilege
hereunder, will not operate as a waiver hereto.
If a Party returns this Agreement by facsimile machine , the signing Party intends
the copy of this authorized signature printed by the receiving facsimile machine to
be its original signature.
NONPUBUC DOCUMENT
CONTAINS TRADE SECRET DATA
7 -11-OOJkddiEscnllonITrill Agr doc
COS.cooq'-oO5'rc- u- 0_
__--- "'-......--, "-' ---_...... -..-, ,------- -
""_-_0_,"_0 "O_---"-'---_U_---"--'-
---..
--_U-
16. EXECUTION. The Parties have read. understand and agree to all of the above terms and
conditions of this Agreement and hereby execute and authorize this Agreemen: as of the
latest date shown below.
Eschelen Telecom. Inc. (formerly
Advanced Telecommunications, Inc. dba
Cady Communications, Inc.. Cady
Telemanagement, Inc., American
Telephone Technology,lnc., EI~ro-Tel
Inc. and Intellecom, Inc.
AutJted
J. Jeffery Oxley
Name Typed or Printed
QWEST Corporation (formerly U S
WEST Communications, Inc.
~JiUft) T~uthorized Signature
Jasmin T. Espy
Name Typed or Printed
Executive Director - Law and Policy
Title
Vice President - Marketing
Title
Ii '-1/00
Date
'!-
~J-
Date
730 Second Avenue SOl..1h, Suite 1200
Minneapolis, MN 55402
=Iizabeth J. Stamp
'801 California Street, Suite 2410
Denver, CO eO202
Address for NoticesAddress for Notices
NONPUBUC DOCUMENT -
CONTAINS TRADE SEC~ET DATA
1 1-~dd1Esd'!.lonfTnat Agr dOC- -
CDS-OOOA24-l10S.&1to
-.---- - -- --- --- ------- -- --- --- - --
IT ACHMENT 1
TRIAL AGREEMENT
PARTICIPANT'S NAME. The Participant is Eschelon Telecom, Inc. (formerly Advanced
Telecommunications, Inc. dba Cady Communications, Inc., Cady Telemanagement, Inc.,
American Telephone Technology,lnc., Electro-Tel, Inc. and Intel/ecom lnc.
PARTICIPANT'S LOCATION(S). The location for the Trial shall be 511 11:1\ Avenue South,
#340, Minneapolis, MN 55415 (the -Facility1.
TRIAL OVERVIEW AND GOALS.
During the Trial, subject to the parameters outlined below QWEST will locate a
provisioning team, consisting of at least two OWEST employees, at the Facility. Though
the activities performed by these employees will not differ from the activities these
employees would perform on any CLEC's behalf at a QWEST service center, the OweST
employees will perform such activities at the Facility for the term of the Trial.
The goals of the Trial include, but are not limited to, the following three items. The first
goal is to evaluate whether offering dedicated provisioning teams at customer locations
outside of Q~ST service centers would be feasible, given the logistics of providing
provisioning support on a broad scale. The second goal is to evaluate whether offering
dedicated provisioning teams at customer locations outside of OWEST service centers
has the potential to significantly reduce the number of errors in orders submitted by
customers. The third goal is to evaluate whether offering dedicated provisioning teams at
customer locations outside of OweST service centers, when compared to existing
provisioning support arrangements, has the potential to facilitate the resolution of service
and provisioning issues.
THE TRIAL The Trial shall consist of the Services as set forth in this Section 4.
Facilities and Equipment
Eschelon shall provide the following facilities and equipment so OweST
can provide the services identified in this Agreement.
Eschelon will provide to QWEST a secured office at the Facility.
The office will have a lock on the door. Eschelon will not have a
key to the secured office at the Facility. The OWEST Coach and
SDC will be the only people with a key to the secured office.
Eschelon will provide office furnishings, including desks and
chairs, for the office. Eschelon will provide power for the office.
1.3 Eschelon will provide 5 telephone lines (with long .distancefunctionality), 2 telephone sets, and a dedicated facsimile
machine for OWEST's use.
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Esche/on will provide badges for the Coach and the SOC. These.badges will provide access to the two main doors at the Facility
from 6:30 am to 6:30 pm.
Eschelon will provide parking at the Facility free of charge.
2 OWEST shall provide the following equipment so it can provide the
services identified in this Agreement.
1 OWEST will provide 2 computers and 2 printers solely for the use
of the Coach and SOC.
1 :2.2 OWEST will install the computers in the secured office provided
by Eschelon and conned the computers via dial-up access to
appropriate OweST systems.
Duties and Services
Eschelon shaD perform the following activities:
Esche/on wiD perform normal order provisioning activities (i.e.,. order issuance, order updates, and error resolution).
Eschelon will escalate and seek the expedition of orders/repairs
as it considers appropriate.
Eschelon and OWEST will consider the adequacy of assignedhuman resource$ every ninety (90) days.
1.4 Eschelon recognizes that OWEST has an obligation to protect the
confidentiality of the data in its computer systems. Eschelonagrees that it shall not, under any circumstances, attempt toaccess the computers provided by OWEST that allow access toowesrs computer systems. Inappropriate or unauthorizedaccess by Esche/on to OWESrs computer systems through the
computers provided by OWEST is grounds for the immediatetermination of this Agreement with cause. EscheJon furtheragrees to release, indemnify, defend and hold harmless OweSTfrom and against and in respect of any loss, debt, liability,damage. obligation, claim, demand, judgment or settlement of any
nature or kind, known or unknown, liquidated or unliquidatedincluding, but not limited to, costs and attorneys' fees, whethersuffered, made, instituted, or asserted by any other Party orperson, for invasion of privacy, personal injury to or death of any
person or persons, or for loss damage to, or destruction ofproperty, whether or not owned by others, resulting from thebreach of this section by Escheton or any its officers, directors.employees. agents, or subcontractors.
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Eschelon agrees to hold in strict confidence all Confidential
Information received from QWEST as a result
of this Agreement
and to use such information solely for the purposes of thisAgreement. Eschelon agrees to treat such ConfidentialInformation as confidential unless otherwise agreed to in writing
by both parties. In handling the Confidential Information
Eschelon agrees: (a) not to copy any such Confidential
Information; (b) not to make disclosure
of any such ConfidentialInformation to anyone: and (c) to appropriately notify its
employees and subcontractors not to make discfosure
of any suchConfidential Information to anyone. The obligations set forthherein shall be satisfied by Eschelon through the exercise of
least the same degree of care used to restrict disclosure of itsown information of like importance. Upon termination of thisAgreement for any reason or upon request by QWEST. Eschelonshall return to OWEST all Confidential information received fromQWEST as a result of this Agreement or certify that it hasdestroyed all Confidential Information received from QweST as a
result of this Agreement.
2 QWEST shall perform the following activities:
QWEST Coach shall participate on conference calls between
Eschelon and QWEST as appropriate.
The QWEST Coach and SDC shall investigate on a daily basis:
Reject and other issuas ar.a:i1g ;;"(7',
=.;;';';.
;~Ion provisioningactivities
Orders that have not been issued/typed by QWEST
Confirm information for Firm Order Commitments
Outstanding issues such as CRM, customer notifications andother issues with QWEST representatives.
The QWEST Coach and SDC shall collect data tor Esche/on
pending orders.
The QWEST Coach and SDC shall use the data to conduct root
cause analysis and identify trends for issues, including:
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Order Provisioning Issues (orders. interaction with centerprocesses, policies)
Request Rejects
Line Validation (PIC issues, conversions. features)Billing Inquiries (including verifying Eschelon CSRs)
Escalations/expedites
Chronic Repair and Service Issues (as they relate
to orderprovision functions)
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. FOC timeliness
Order timeliness/completion
The CWEST Coach and SDC shan use the data. root cause
analysis and identified trends to;
Recommend training (as appropriate) to OWEST and/or
Esche/on
Propose process/policy change (as appropriate) to OweSTand/or Eschelon
Present quarterly reviews of the .on-site team status,successes ' and failures to senior management of bothEschelon and CWEST
Recommend action plans to senior management of bothEschelon and OWEST
Implement action plans approved by senior management of
both Eschelon and OWEST .
Provide feedback (as appropriate) to OWEST and/or Esche/on
The OWEST Coach and SDC will act as a liaison with OWEST on
other service and order provisioning issues that are not resolved
through normal operations and provisioning processes.
The OWEST Coach and SDC will provide ongoing support to
Eschelon in understanding QWESTs normal operating andprovisioning processes.
7 On-Site Reporting:
For the term of this Agreement, the OWEST Coach and secwill report and be located at the Facility with occasional return
to OWEST for meetings/ongoing training.
The OWEST Coach or SDC will generally be available on-site
during regular business hours.
The OweST Coach will provide a schedule to Eschelon toensure that Eschelon is aware of the Coach's and sec'planned availability.
8 OWEST and Eschelon will consider the adequacy of assignedhuman resources within sixty (60) days after this Agreement issigned.
OWEST agrees to hold in strict confidence all ConfidentialInformation received from Eschelon as a result of this Agreement
and to use such information solely for the purposes of tt"Agreement. OWEST agrees to treat such Confidem,;JiInformation as confidential unless otherwise agreed to in writing
by both parties. In handling the Confidential Information, CWESTagrees: (a) not to copy any such Confidential Information: (b) net
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to make disclosure -of any such Confidential Information to
anyone; and (c) to appropriately notify its employees not to make
disclosure of any such Confidential Information to anyone. Theobligations set forth herein shall be satisfied by OweST throughthe exercise of at least the same degree of care used to restrid
disclosure of its own information of like importance. Upontermination of this Agreement for any reason or upon request
Eschelon, OweST shall return to Eschelon a/l Confidentialinformation received from Eschelon as a result of this Agreement
or certif"! that it has destroyed all Confidential Information received
from Eschelon as a result of this Agreement.
3 OweST shaJ/ not perform the following activities:
The CWEST Coach and sec shall not perlorm normal orderprovisioning activities (i.e.. order issuance. order updates, or errorresolution).
The QWEST Coach and SDC shall not perform account teamfunctions (i.e., contract issues and negotiations).
The QweST Coach and SDC will not perform escalations or seekexpedites on behalf of Escheton; however, they will support
Eschelon in the escalation . and expedite process fororders/repairs.
NOTICE. Each Party shall provide any and all notices required under this Trial Agreement
to the other Party at the following address:
PARTICIPANT'S ADDRESS QWES7'S ADDRESS
J. Jeffery Oxley
Executive Director. Law and Policy
730 Second Avenue South, Suite 1200Minneapolis. MN 55402
Elizabeth J. Stamp
Director. Interconnect
1801 California Street, Suite 2410
Denver, CO 80202
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iTACHMENT 2
TRIAL AGREEMENT
Non-Discrimination
It is the policy of QweST to provide equal employment opportunity for employees andapplicants in connection with employment decisions. Unlawful discrimination against ;anindividual based on race gender age, sexual orientation, religion national origin, disabilities, orcovered veteran" status, or any other form of unlawful discrimination or harassment, is contraryto aweST policy and strictly prohibited. Each awesT employee is respcnsible for promoting aworkplace free of unlawful discrimination. Because laws protecting an individual'right to non..discrimination based on sexual orientation only exist on a state or local basis, the Non.Discrimination Policy of the Company with respect to sexual orientation extends to allemployees, regardless of whether or not a state or loeallaw applies.
OweST is committed to a policy of affirmative action to em~oy and to advance in employment
minorities, women, qualified individuals with disabilities
, special disabled veterans and veteransof the Vietnam War.
Generally, nOl'\-discrimination means making employment decisions without regard to person s race, gender, age. sex;.!al orientation, religion, national origin, disabilities, or "coveredveteran status
Exarr,ples of employment decisions inc'ude. b~t are not limited to: evaluatir.g employeesperformance; making recommendations on hires
, transfers, and promotions: recommendingdiScipline, corrective action and termination.
In some instances, a disability or a required religious practice may need to be taken intoaccount when the individual is otherNise
Q~alif;ed. An individual may !Je disabled under Federalor s:ate law if he or she has ar. o.,;oing r:t:ysical or mental condition or impairment thatsubstantially limits his or her life activities. A disability may, but does not
necessarily, includeongoing conditions such as epilepsy, ciabetes, HIV/AIOS. cancer, etc. T"e legal duty ofnondiscrimination may include a duty to make a reasonable accommodation.
Harassment on the basis of race, gender, age. sexual orientation, religion. national origindisabilities. or "Covered veteran" status will not be tolerated and can be illegal. Epithets, slursnegative stereotyping, or threatening, intimidating or hostile acts
;:nat re;ate to a basis describedabove can constitute harassmen:.
Written or graphic material placed on walls. bulletin boards or elsewhere in the employer'spremises, or circulated in the workplace that denigrates
or shows hostility toward an individualor group on the basis described above can also constitute harassment.
If you have a violation to
report, or if you feel that you have been discriminated against youshould contact your supervIsor or manager
the EEO Hotline [phone]), or the HumanResources Department.
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Retaliatf"n against an employee who complains about or reports d!scrimi'1ation or whoparticipates in an investigacion concerning alleged discrimination is prohibited.
Not only must managers and supervisors condud themselves in a manner consistent with thispolicy, they are also responsible for establishing and maintaining a work environment free of
untawful harass~ent and UIlJawful discrimination. Mana;ers and supervisors must identit,.potential incidents of discrimination immediately and report them to the EEO Hotline [phone]~6) or Human Resources.
The interpretation and .examples in this policy are illustrative and not intendec1 to be all-inclusive.
Workplace Violence
Employees shall not use violence or threats at violence at work. .
QWEST prohibits v;olence or threats of violence at work. This prohibition includes threateninglanguage, both verbal and written, threatening gestures or behavior. and/or actual physicalfighting by any employee. Firearms and/or weapons of any kind are prohibited on Company
property, in the work place, in Company vehicles or in an employee s possession while onCompany property or on Company business. It is the responsibility of each employee to be .aware of, and to adhere to. this poLicy and report any violations to the appropriate managementrepresenta1ive.
Management is respo:"lsible to take appropriate action whenever threats of violence or physicalviolence are observed by or reported to management
Safety & Industrial Hygiene
OWEST recognizes the importance of providing employees with a safe and healthful workplacefree o~ r;~cgni=!!d haza~s. To :lc::omplis~ th:s, aWEST aims to conduct its operations in amanner that reasonably minimizes the risk of occupational injury and illness, reasonablyminimizes property damage, ar.d ccmpiies with applicable laws and regtJlatiol"ls. In addition,OWEST adopts detailed co":1pliance plans for managing safety risks as necessary.
Employees must understand and adhere to all applicable oCCupational safety and health Irequirements, and promptly report unsafe acts, hazardous conditions, or suspected violations ofthe law.
The rules for QWEST operations and state and federal occupational safety and health laws
are::omplex. and your EnVironmental Health and Safety (EHS) group has developed detailedcompliance plans for various tasks and operations. These plans help managers and employees
understand what their occupational safety and health responsibilities are.
- . .
ElT1ployees must be aware of occupational safety and health requirements. and be alert
andresponsive to potential violations ana hazards. Each OWEST employee must understand andfollow those detailed compliance plans that apply to their work and should seek training and
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help where necessary. Employee compliance- and reports of hazards are mal to makin~QWEST an even safer place to work.
Employees must immediately obtain the approval
of their EHS group prior to allowing anygovernmental agency, including the Occupational Safety and Health Administration (OSHA),access to Company facilities. If served with ill subpoena or search wamint or if a seriousaccident occurs involving multiple injuries or a fatality, your EHS group and the EHS lawyer in
the O\tVEST Law Department must be contacted immediately. In either case, call UniCALL800-654-2525.
Sexuai Harassment
Sexual Harassment, a rm of sex discrimination, is illegal, c~ntrary to Q ;' policy, ' andstrictly prohibited. Each QWEST employee is n!sponsible for
promoting a WOrkplace free 01 unlawful sexual harass
Unlawful Sexual Haras~ent: The federal government has
defined sexual harassment asunwelcome sexual advaices
, requests for sexual (avo~ and other verbaf or physical condud a sexual nature when:
Submission to such conduct is made either explicitly or implicitly a term or condition employment;
Submission or rejection of such conduct by an individual ;s used as a basis fer employment
decisions affecting such individual: or
Such conduct has the purpose or effe~ of unreasonably
interfering with an individual's woricperforrr.anG.a or :::-sating an intimidating, hostile, or offensive working environment
Sexual harassmen: may indude a range of subtle and
not-so-subtle behaviors. Examples ofsexual harassment are: Ul'\solicjted verbal sexual comments or jokes: subtle pressure forsexual activity; repeated unwelcome flirtations, advances or
propositions; graphic remarksabout a person s body or sexual activities: or pa:ting, pinching or unnecessary touching.
Sexually oriented gestures, noises,
remarks or rumors about a person
s sexuality or sexualexperience directed at or ma~ in tt:e presence of any emp10yee can be sexual harassmenLEngagingin SUCh behavior is unacceptable, whether at the workplace or at any work-relatedsetting outside the workplace, such as a business trip or business-related social event
Displaying pictures, reading or viewing posters, calendars. graffiti, objects, promotionalmaterials, reading materials. or other materials that are sexually suggestive, sexuallydemeaning, or pornographic, can also be a form of sexual harassment, and, in any event, isprohibited.
Managers and supervisors have special resconsibilities with respect to this sexual harassment
policy. Not only must managers and supervisors conduct themselves in a manner consistent0 with this poijcy, they
are also responsible
for establishing and maintaining a workplace free ofunlawful sexual harassment They must identify suspected incidents of sexual harassment
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immediately to their assigned Human Resources Representative and/or the EEO Hotline [phone]).
OWEST win not tolerate behavior in violation of this sexual harassment policy of
, or by, non.employees, such as customers, dealers/contractors, visitors, or others.
Concerns will be reviewed and investigated as appropriate. Even conduct that does not
rise tothe level of unlawful sexual harassment may nonetheless constitute
poor business judgmentand be grounds for discipline.
If you believe that you have been subjected to sexual harassment. promptly contact either
yoursupervisor, the Human Resources Department, or caU the eeo Hotftne (8001336-4636).
. ..c::
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DOC 106
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-421/C-02 -197
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:03/22/2002
03/27/2002
REQUEST:
In Qwest' s response to Information Request DOC 067.b in docketP42l/DI-01-814, Qwest provided a list of K Eschelon Implementation andConsulting Teams.Please provide the following with respect to that list:a. The work product resulting from work performed by the Held Order
(Lackor Reuse of Facilities) Team.b. Notes of every meeting involving Qwest and the Held Order
(Lack or Reuseof Facilities) Team.c. The number of ~ours spent (to date) by the Held Order (Lack or Reuse ofFacilities) Team providing services to Qwest.d. A description of the work performed by the Held Order
(Lack or Reuse ofFacilities) Team.e. Any written document describing the work to be performed by the HeldOrder (Lack or Reuse of Facilities) Team.
RES PONSE :
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. This response is continuing and Qwest will supplement it
as information becomes available. Notwithstanding
and without waiving theobjection, Qwest states:
Qwest never established a Held Order (Lack or Reuse of FacilitiesJ Team basedon work productivity and stafflng a~ailability.
See Trade Secret AttachmentA - Opportunities/Issues: Held Order, Including Lack or Reuse of Facilities.Respondent:Tina Colvin
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TRADE SECRET/PRIVILEGE-D INFORMATION
CLASSIFICATION RATIONALE
State: Minnesota
Descriptionffitle of Information: In the Matter of the Complaint of the Minnesota
Department of Commerce Against Qwest Corporation
PUC Docket No.: P-42I1C-02-197
Trade SecretlPrivile2ed Information Rationale for TRADE SECRET Attachment A to
Owest"s ResDonse to DOC Information Request No. 106
TRADE SECRET Attachment A to Qwest s response to DOC Information Request No. 106contains information that is considered TRADE SECRET because it derives independent
economic value. actual or potential. from not being generally known to. and not being readily
ascertainable by proper means by, other persons who can obtain economic value from its
disclosure or use. For this reason. TRADE SECRET Attachment A to Qwesfs response toDOC Information Request No. 106 should be protected from public disclosure.
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:::-:
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-421/C-O2-l97
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:
03/:!2/2002
03/27/2002
REQUEST:
In Qwest's response to Information Request DOC 067.b in docketP42l/DI-01-814, Qwest provided a list of n Eschelon Implementation andConsulting Teams. Please provide the following with respect to that list:a. The work product resulting from work performed by the Network(Interconnection Trunking, etc.) Team.b. Notes of every meeting i~vol ving Qwest and the Network (InterconnectionTrunking, etc.) Team.c. The number of hours spe~tTrunking, etc.) Team providingd. A description of the workTrunking, etc.) Team.e. Any written document describing the work to be performed by the Network
(Interconnect ion Trunking, etc.) Team.
(to date) by the Network (Interconnection
services to Qwest.performed by the Network (Interconnection
RESPONSE: :
Qwest objects to this data ~eques: on the ground that it is overly broad andunduly burdensome. This respo~se is continuing and Qwest will supplement itas information becomes available. Notwithstanding and without waiving theobjection, Qwest states: a. This team simply ~equired education on the issues, no further follow-upwas needed.
Notes have not been retained.
2 -3 meetings lasting 1-2 hou~s each.d. Team identified issues, discussed procedures and policies and clarifiedpositions. Issues addressed i~cl~ded, but were not limited to the following:SPOP, LIS trunking, DIXIE repo~:s. a~d forecasting.
See Trade ~ecret Attachme~t
?espondent:Tina Colvin
TRADE SECRETIPRIVILEGED INFORMATION
CLASSIFICA TION RATIONALE
State: Minnesota
Descriptionffitle ofInformation: In the Maner of the Complaint of the Minnesota
Department of Commerce Against Qwest Corporatio!1
PUC Docket No.: P-4211C-02-197
Trade Secret/Privileszed Information Rationale for TRADE SECRET Attachment A toOwesfs Resoonse to DOC Infonnation ReQuest No. 107
TRADE SECRET Anachmen~ A to Qwest s response to DOC Information Request No. 107contains information that is considered TRADE SECRET because it derives independent
economic value. actual or potential. from not being generally known to. and not being readily
ascertainable by proper means by. other persons who can obtain economic value from its
disclosure or use. For this reason. TRADE SECRET Attachment A to Qwest"s response to
DOC Information Request No. 107 should be protected from public disclosure.
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Opportl.lnity/Issue A IT ACHMENT
Issue II 1)$ I and OSJ loops should be delivered with no errors 98% of the time. This isanother area ..yhere Eschelon loses time on turning up circuits, In Minneapolis we h~...e 38 orderswhere we ha 'e been able to do the initial test with Owest. Out of the 38 circuits 17 of them
hOldQwest problc"ms on the initi:lI test. This is approximately 45%. It is hard to pinpoint one issue as
the cause of his problem because the issues that cause this are so varied. Often we lose 2 to 3
days or marc onlhese loops.
Examples:
Carrier Orde j
N9327040 1 .. Eschelon tested the loop on 1217/00. The tests failed and it was reponed to Qwest.Even though Eschelon stated that the trouble was on the Qwc:st side Owest refused tu ill.:Ccptrespol1sibilit: " The l!schclon tech had to go to the CO and prove to the Qwest tech that the trouble
was on the C West side. The issue was finally resolved on 12120. We lost 10 business days on thisorder.
C8298726 I . . Eschelon tried to test this circuit on 12118/00. We Were unable to loop the NH J.Eschelon reF )rted the issue fo Qwe~t hUf the i~~ue wa~ nor fixed unti I 12121.
Issue #I 6 )S I and OS3 circuit orders should nor go into held status with Qwest as often as
they do. Rigl t now (in Minneapolis) out of60 pending orders Eschelon has. had 23 (38%) ofthem go helc :11 Qwest for facilities. The 3 major reasons we are provided for the held orders arebad F I pairs. bad F2 pairs and bad conditioned pairs. When these issues Occur we lose severalweeks on an Jrder, Here are examples of orders that have gone held:
Courier Orde' fI
N94044673 .. This order went held on 8/18/00 with a release date of9/19/00. When Eschelon
tried to test (n 9119/00 the Qwest tester notified us that the circuit had gone held again. Eschelon
escalated wi1 1 Qwest and was promised a due date by 9/25. ~chelon did not receive a due datefrom Q,...est mliII0/16/00. The due date that 'Was received was for 121\ \100. Esche\on continuedto escalate fc r ~ better due date until 1215. On 1215 Eschelon was provided a due date of 1216. On12/7/00 QWf;t put the circuit back into held status for defective pairs and was not able to provide
:10 estimated due date. On 12113 Qwest provided a due date of 12/21, On 12l21 Qwest was notable to test tJ"C circuit good with Eschelon stating the problem was betw~n the spot bay and thecustomer. A~ of 1110/01 Owest is still having problems with this circuit and has not successfully
Lleli.u:rcLl th" cin:uiL
C92580453 . . 111 is order went held with Qwest on 9118 for bad FI pairs. The release date
Eschelon wa; provided was for 11/8/00. We continued to push Owest for a better due date and on
I O/:!7/00 we were given a due date of lilt/DO. When Eschelon called to test the circuit on I
Qwest intorr led us that it was h.,ving hardware problems in the CO, (QWe5t had a labeling issuein the CO). ('n 11/15 Eschc:lon chc:cked with Qwest to see if the problem had bc:c:n resolved andfound it was lot but Qwest felt it would be able to resolve the issue by 11117. On 11117 Qwesthad not resol..ed the issue and the renson given was that it had to do some rewiring at the
panel in the ' ~O and Owest would not gi.,'c an estimated due date. Eschelon again called tofollow up wi' h Owest on 11/18 and found the issue still not resolved. Qwest sr:1ted that it \\
t~uNtJU8_j:'" JOLJMEr,n
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having problt ms with the contr:lctor it had hired for the wiring. Q\vest agreed to send
One of itsTcchs our to I orre:ct the: problem but would not give :1 date for repair. Esche:lol1 calh:d the heldorder group :II Qwest on II "'-9 to see if:1 d:1te for repair was eStablished but QweSt \Yould onlygive :1n estirn lted due date of 121 12. On 11112 the issue W:1S still nor resolved but Owest didpruvit.lc a due. for die: rcpair of 12118. Eschelon was ablc 10 test the circuit to
tJlI~ NIU un 12,'20.
Issue ## 7 C 'arrier Order # N9JOOO I 23
Owest states I will not move or extend the NIU for any customer in Minneapolis. This Customer,
MerTiam Pari. has not bc=en able to gel service from anyon~ other Ihan Qwest due to the distance:they are from the Owest NfU in the building. There is an NIU in the building closer to the
customer site but Owesl will not wire to it. Unlt:s.s Qwc:st wires to this NIU dle cUStomer will notbe able to gel service. Eschelon h.:ls requested from Q'Vl:!st Ih:1I the NUl be moved but Qwestrefuses to do ;0.
Issue ## 11 Qwest makes design changes to its orders but Eschelon i!\ not notified. WhenOwest m:1kes a design ch.:lnge the order number and the circuit ID change. The problem with thiscomes when ~chc:lon tries to initiate testing on the circuit and we hne the wrong orde:r numberand circuit Ie-. The Qwest tester is then unable to test with Eschelon because the order number
and circuit Ir:. Eschelon has are not accurate. Here are several orders where this has
occurTed:
Original ord'~r
## I N94049S: 3
11."2 N926513C 5
iiJN931418::1
Original circuit ID
J/HCFU/61345/1NW
3/HCFU/94681I/NW
.3/HCFUI94756IfNW
New order
#1 N9:6S190
#2 N926519ll
#3 :-\9319031 S
New circuit ID
J/HCFUlI S6207//NW
3/HCFu/ISS20S//NW
J/HCFU.'94760//NW
(ssue # 15 Qwest will not check entire ASR for erTors before rejecting: order. If one erTor isfound, Qwesl rejects the order without reviewing the rest of it to see if there are other errors that
n~~d corTeeti, 111 as \\'ell. Qwest also rejects the order in situations where if the entire order were
re...ie\\...ed it \\ .)uld be clear that the order should not be rejected. This cre.:ltes delays in theordering pro ess dlle to numerous supplements for each order. Here :1rC examples where dlesedelays h:1"e c :curred:
I) Carrier C -der # N92060261
A supplemen! for this order was sent to change the requested due date:ll1d to remove one of thenumbers fron being ported. Eschelon then realized that the number needed to be added as a
billing teleph'me number (Brn) so an additional supplement was sent. Qwest rejected the orderback to Eschclon stating that the number that we requested to add as the BTN was scheduled topan and QWt ,t could not make it rhe 8TIl. Esche/on called Qwest to inform it that werequested thi: number not be ported in a previous supplement. Qwest acknowledged that it was an
error but still requested th:1I Esche/on send another supplement requesting the same thing, Thishappened se\ :r:lJ times until Eschelon escalated to Ken Beck with Qwest. This order wasdel:1yed alml" ;t :2 weeks through this proc~s.
NONFUfUli LiU(;iJI'v1EN !
~;(:NT ""'I~ 'j =/A('!E, ~~~nr:-: ';.~ 1"..
~) CarrierO dcr #5 ' C2.313968 1-1. CO0800.318.9. COOO17013-4
These orders vere for Eschc:lon s IXc. local and toll trunking. Eschelon sent the orders
to ()westwithout the: )AINXX because EscheJon did not have the codes yeL Eschelon asked Qwest to
look over the 1rders and make sure that all the information on the orders was accurate so that
when we did: ;et the codes rhe orders would not be delayed and Qwest agreed. Eschelon sent the
supplement flr the NPAlNXX to be added to the orders. Sever:11 days later the orders wererejected bec:1llse the CFA fonn:1t we h:1d submitted W:1S incorrect (this wasjust:1 typo on ourpart) so Escll( Ion sent a supplement to correct. The orders were rejected again. this time for the
NC code tiek This h:1ppened 2 more rime before the orders were corrected. 111is back :1nd forthprocess could h.:lve been avoided irQwe~r h:ld reviewed the entire order for accuracy Ihe tirst
lime it was su )mined as requested by Eschclol1. Each time this happens Eschelon loses ~8 to
hours on the ( rtler and in many cases morc.
Issue Ii 16 . "he issue is that Owest will cancel circuits if Eschelon has not tested and acceptedwithin JO day i from the day they are ready. The problem is not with the policy. the problem
how Qwest !! )es about enforcin~ rhe policy. Qwest provisioning will send a letter shortly after itfinds out Eschelon is not re:ldy to test rhe .:ircuit. TIle letter states that the circuit is in jeopard)' ofbeing c:lOcele J. This is the only communication Qwest initiates on the issue. It is not policy for
Qwest to call before c:anceling the order. When the 30 days have passed and Owest is going tocancel the ore ~r the Owest provisioning group will call the Qwest tester to see if Eschelon hadcalled to acce:,t the circuit. If Ihe Provisioning group is unable to get in touch with the tester or
the tester doe., not callthern back thc)' will automatically cancel the order without 311)' internale!\caJation. Wlen the circuit order is cancelled the order goes to the Qwest techs in the field and
they will pull :lawn Ihe cross connect. Qwest does not monitor the circuit to see if there is any
traffic on it. f ven if customers are on the circuit they will bring the circuit down. There arc:sever:ll thing! we c:a11 do to pre\.enf this pmblem. First. we should receive a receipt/conformation
from 0\\ est clever)' circuit th.:lt we ~ccepl. Sc::ond. Qwest techs should never disconncct .:ircuit that h..; live tramc on it
Here is an e:'wmple of a circuit that was cancelled in error with resting going on:
Carrier Order
C331 i9:!49 - This was a OS) cross connect thai we: hod accepted from Qwe5t but its records didnor reflect th~ t. We were in rhe process of running test patterns over rhis circuit ovemight to makesLire the circu:r was good. When our rechs went out ro the site in the morning the circuit was
gone.
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Tnde Secret Data EDdsl
DOC 108
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-42l/C-02-l97
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:
03/22/2002
03/27/2002
REQUEST:
In Qwest's response to Information Request DOC 067.b in docketP42l/DI-01-814, Qwest provided a list of "Eschelon Implementation and
Consulting Teams. Please provide the following with respect to that list:a. The work product resulting from work performedb. Notes of every meeting involving Qwest and thec. The number of hours spent (to date) by the OSS
to Qwest.d. A description of the work performed by the OSS Team.e. Any written document describing the work to be performed by the OSSTeam.
by the OSS Team.
OSS Team.
Team providing services
RESPONSE:
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. This response is continuing and Qwest will supplement it
as information becomes available. Notwithstanding and without waiving the
obj ection, Qwest states:
Qwest never established an OSS Team based on work productivity and staffingavailabili ty.
Respondent:Tina Colvin
DOC 109
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-421/C-02 -197
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:
03/22/2002
03/27/2002
REQUEST:
In Qwest' s response to Information Request DOC 067. b in docketP421/DI-Ol-B14, Qwest provided a list of "Eschelon Implementation and
Consulting Teams.Please provide the following with respect to that list:a. The work product resulting from work performed by the Repair Team.b. Notes of every meeting involving Qwest and the Repair Team.c. The number of hours spent (to date) by the Repair Team providing
services to Qwest.d. A description of the work performed by the Repair Team.e. Any written document describing the work to be performed by the Repair
Team.
RESPONSE:
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. This response is continuing and Qwest will supplement it
as information becomes available. Notwithstanding and without waiving the
objection, Qwest states:
Qwest never established a Repair Team based on work productivity and staffingavailability.
------------------------ ---. --
DOC 110
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P-421/C-02 -197
Information Requested From:Qwest Corporation
Information Requested By:Date Requested:
Date Response Due:03/22/2002
03/27/2002
REQUEST:
In Qwest's response to Information Request DOC 067.b in docketP421/DI-01-814, Qwest provided a list of "Eschelon Implementation andConsulting Teams.Please provide the following with respect to that list:a. The work product resulting from work performed by the UNE-P Team.b. Notes of every meeting involving Qwest and the UNE-P Team.c. The number of hours spent (to date) by the UNE-P Team providing servicesto Qwest.d. A description of the work performed by the UNE-P Team.e. Any written document describing the work to be performed by the UNE-PTeam.
RES PONSE :
Qwest objects to this data request on the ground that it is overly broad andunduly burdensome. This response is continuing and Qwest will supplement it
as information becomes available. Notwithstanding and without waiving theobj ectin, Qwest states:
Discussions of UNE-P started as a working team between Eschelon and Qwest (notas one of the teams formed with the implementation plan). Weekly meetingswere started in 2000 between Eschelon and Qwest to address ordering and
product issues. Qwest had recently rolled out the product and there were many
processes and procedures still under development. Representatives from Qwestincluded account team, service delivery and product management. Once Eschelonbegan ordering a different platform of lines, there was no focus on UNE-P as aproduct since it was no longer being ordered. The team did not have reason tomeet any longer and UNE-P documentation, notes etc. were discarded.
Respondent:Tina Colvin
Idaho Public Utilities Commission
Office of the SecretaryRECEIVED
AUG 1 6 2007
Boise, Idaho
Deanhardt, C. - Exhibit
Case No. Q WE- T -06-
AT&T
DOC 338
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P421/CI-01-137l and P421/C-02-l97
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:
Ferguson, Sharon
07/10/2002
07/18/2002
REQUEST:
Admit that the handwriting on Exhibit 12 to these request is that of Audrey
McKenney.
RESPONSE:
The handwri ting on Exhibit 12, which was a coversheet for draft
scenarios used for internal discussions, is that of Audrey McKenney.
Respondent:Audrey McKenney
DOC 340
State Of Minnesota
Department of Commerce
INFORMATION REQUEST
P42l/CI-01-137l and P42l/C-02-l97
Information Requested From:Qwest Corporation
Information Requested By:
Date Requested:
Date Response Due:
Ferguson, Sharon
07/10/2002
07/18/2002
REQUEST:
Admit that the handwriting on Exhibit 13 to these requests is that of AudreyMcKenney.
RESPONSE:
The handwri ting on Exhibit 13, which was a coversheet for draftscenarios used for internal discussions, is that of Audrey McKenney.
Respondent:Audrey MCKenney
Idaho Public Utilities Commission
Office of the SecretaryRECEIVED
AUG 1 6 2007
Boise, Idaho
Deanhardt, C. - Exhibit
Case No. Q WE- T -06-
AT&T
AGREEMENT
FOR LOCAL WIRELINE NETWORK INTERCONNECTION
AND
SERVICE RESALE
Between
AT&T Corp.
and
U S WEST Communications, Inc.
in the State of Idaho
TABLE OF CONTENTS
RECITALS
SCOPE OF AGREEMENT
DEFINITIONS
1. General Provisions
2. Most Favored Nation Terms and Treatment
3. Payment
4. Taxes
5. Intellectual Property
6. Severability
7. Responsibilitv for Environmental Contamination
8. Brandino
9. Independent Contractor Status
10. Referenced Documents
11. Publicity and Advertisino
12. Executed in Counterparts
13. Headinqs Not Controllinq
14. Joint Work Product
15. Survival
16. Effective Date
17. Amendment of Aqreement
18. Indemnification
19. Limitation of Liabilitv
USWC/AT&T Interconnection Agreement - Idaho
Page
07/27/98
Page 2
20. Term of Aqreement
21. Governinq Law
22. Cancellation Charqes
23. Requlatory Approvals
24. Compliance
25. Force Majeure
26. Escalation Procedures
27. Dispute Resolution
28. Nondisclosure
29. Notices
30. Assiqnment
31. Warranties
32. Default
33. Remedies
34. Waivers
35. No Third Party Beneficiaries
36. Physical Security
37. Network Security
38. Revenue Protection
39. Law Enforcement Interface
40. Collocation
41. Technical References - Collocation
42. Number Portability
43. Dialinq Parity
44. Directory Listinqs
45. Intentionally Left Blank
46. U S WEST Dex Issues
47. Access to Poles. Ducts. Conduits. and Riqhts of Way
48. Bona Fide Request Process for Further Unbundlinq
49. Audit Process
USWC/AT& T Interconnection Agreement - Idaho 07/27198
Page 3
50. Miscellaneous Services
51. Unused Transmission Media
52. Service Standards
53. Entire Aareement
54. Reservation of Riahts
SIGNATURE PAGE
ATTACHMENTS
Attachment 1
Attachment 2
Attachment 3
Attachment 4
Attachment 5
Attachment 6
Attachment 7
Rates and Charges
Resale
Unbundled Access/Elements
Interconnection
Business Process Requirements
Electronic Interfaces
Implementation Schedule
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
Page 4
This Interconnection Agreement (this "Agreement'J, effective 199 (the "Effective Date"),
is entered into by and between T& T Communications of the Mountain States, Inc.Colorado Corporation
and U WEST Communications, Inc.Colorado corporation, to establish the rates, terms and conditions
for local interconnection, local resale, and the purchase of unbundled network elements (individually refeffed
to as the "service or collectively as the "services").
RECITALS
WHEREAS, pursuant to this Agreement, T& T and U WEST will extend certain affangements to
one another within each LATA in which they both operate within Idaho. This Agreement is combination of
agreed terms and terms imposed by arbitration under Section 252 of the Communications Act of 1934, as
modified by the Telecommunications Act of 1996. the rules and regulations of the Federal Communications
Commission, and the orders, rules and regulations of the Idaho Public Utilities Commission; and as such
does not necessarily represent the position of either Party on any given issue; and
WHEREAS, the Parties wish to interconnect their local exchange networks in technically and
economically efficient manner for the transmission and termination of calls, so that subscribers of each can
seamlessly receive calls that originate on the other's network and place calls that terminate on the other's
network, and for T& Ts use in the provision of exchange access ("Local Interconnection"); and
WHEREAS, T& T wishes to purchase Telecommunications Services for resale to others, and
WEST is willing to provide such services; and
WHEREAS T& T wishes to purchase on an unbundled basis Network Elements, Ancillary Services
and Functions and additional features separately or in any Combination and to use such services for itself
or for the provision of its Telecommunications Services to others, and U WEST is willing to provide such
services;
Now, therefore, in consideration of the terms and conditions contained herein T& T and U WEST
hereby mutually agree as follows:
SCOPE OF AGREEMENT
A. This Agreement specifies the rights and obligations of each Party with respect to the
purchase and sale of Local Interconnection, Local Resale and Network Elements in the LA TAs in Idaho
where U WEST operates.
B. In the performance of their obligations under this Agreement, the Parties shall act in good
faith and consistently with the intent of the Act. Where notice, approval or similar action by Party is
permitted or required by any provision of this Agreement (including, without limitation, the obligation of the
Parties to further negotiate the resolution of new or open issues under this Agreement) such action shall not
be unreasonably delayed, withheld or conditioned.c. US WEST will provide AT&T with at least the level of service quality or performance
of obligations under this Agreement as U S WEST provides itself or any other Person with respect to
all Telecommunications Services, Local Interconnection Services for Resale, and Network Elements
1 Per Order 27236 of the Idaho Public Utitlites Commission (Dec. 1 , 1997), at p. 8.4 Per Sixth Order, at p. 3.
USWC/A T& T Interconnection Agreement. Idaho 07/27/98
Page
as applicable and shall provide such level of service quality or performance of service obligations in
accordance with the specific requirements agreed to in Attachment 5.
D. U S WEST shall provide to T& T Services for Resale that are equal in quality, subject to the
same conditions (including the conditions in U S WESTs effective tariffs which are not otherwise inconsistent
with the tenns and conditions contained herein), within the same provisioning time intervals that US WEST
provides these services to itse/~ its Affiliates and others, including end users, and in accordance with any
applicable Commission service quality standards, including standards the Commission may impose pursuant
to Section 252 (e)(3) of the Act.
E. Each Network Element provided by U S WEST to AT&T shall be at least equal in the
quality of design, performance, features, functions, capabilities and other characteristics, including,
but not limited to, levels and types of redundant equipment and facilities for power, diversity and
security, that U S WEST provides to itself, U S WEST's own subscribers, to a U S WEST Affiliate or to
any other entity.F. The Parties agree to work jointly and cooperatively in testing and implementing processes
for pre-ordering, ordering, maintenance, provisioning and billing and in reasonably resolving issues which
result from such implementation on timely basis.
G. If Party makes change in its network which it believes will materially affect the
interoperability of its network with that of the other Party, the Party making the change shall provide advance
notice of such change to the other Party in accordance with applicable FCC or Commission regulations.
H. In accordance with Section 251(c)(5) of the Act and the rules and regulations established by
the FCC and the Commission, the Parties shall provide reasonable notice of changes in the information
necessary for the transmission and routing of services using that local exchange carrier's facilities or network
as well as of any other changes that would affect the interoperability of those facilities and networks.I. Except as otherwise provided for in Section of Attachment , US WEST shall not
discontinue or refuse to provide any service required hereunder without T& T's prior written agreement in
accordance with Section 17 of Part of this Agreement, nor shall US WEST reconfigure, reengineer or
otherwise redeploy its network in manner which would materially impair T& T's ability to offer
Telecommunications Services in the manner contemplated by this Agreement, the Act or the FCC's rules and
regulations. U S WEST agrees that all obligations undertaken pursuant to this Agreement, including, without
limitation, performance standards, intervals, and technical requirements are material obligations hereof and
that time is of the essence.
DEFINITIONS
Certain tenns used in this Agreement shall have the meanings set forth herein or as otherwise
elsewhere defined throughout this Agreement. Other tenns used but not defined herein will have the
meanings ascribed to them in the Act and the FCC's rules and regulations.
911 Service" means universal telephone number which gives the public direct access to the Public Safety
Answering Point (PSAP). Basic 911 service collects 911 calls from one or more local exchange switches that
serve geographic area. The calls are then sent to the correct authority designated to receive such calls.
911 Site Administrator" is a person assigned by T& T to establish and maintain 911 service location
infonnation for its subscribers.
5 Per Sixth Order, at p. 3.
USWC/AT&T Interconnection Agreement - Idaho 07/27/98
Page 16
TERMS AND CONDITIONS
General Provisions
Each Party is individually responsible to provide facilities within its network which are
necessary for routing, transporting, measuring, and billing traffic from the other Party's
network and for delivering such traffic to the other Party s network in the standard fonnat
compatible with A T& rs network and to tenninate the traffic it receives in that standard
fonnat or the proper address on its network. The Parties are each solely responsible for
participation in and compliance with national network plans, including the National Network
Security Plan and the Emergency Preparedness Plan.
Neither Party shall impair the quality of service to other carriers or to either Party'
Customers, and each Party may discontinue or refuse service if the other Party violates this
provision. Upon such violation, either Party shall provide the other Party notice of such
violation, at the earliest practicable time.
Each Party is solely responsible for the services it provides to its Customers and to other
Telecommunications Carriers.
The Parties recognize that equipment vendors may manufacture telecommunications
equipment that does not fully incorporate and may deviate from industry standards
referenced in this Agreement. Due to the manner in which individual equipment
manufacturers have chosen to implement industry standards into the design of their
products, along with differing vintages of individual facility components and the presence of
embedded technologies pre-c/ating current technical standards, some of the individual
facility components deployed within V WEST's network, including, without limitation,
Network Elements and associated business processes and the standards associated with
the equipment providing such Network Elements (collectively, "Network Components"), may
not adhere to all the specifications set forth and described in the Bellcore, ANSI, ITV and
other technical and perfonnance standards outlined in this Agreement. Within forty-five (45)
days after the Effective Date of this Agreement, the Parties will develop process by which
V S WEST will infonn A T& of deviations from standards referenced in this Agreement.
addition, the Parties agree that those deviations from such standards documented by
V S WEST to A T& T shall, to the extent permitted by FCC and Commission rules and regula-
tions, supersede sections of this Agreement referencing technical standards otherwise
applicable for the affected Network Elements.
V S WEST agrees that in no event shall it intentionally allow any Network Com-
ponent provided by V WEST to A T& T under this Agreement to perform below
the standards or deviations therefrom reflected in Section 3. 1. WEST
shall minimize any degradation to its equipment relative to currently applicable
service, where reasonable in view of industry adopted performance standards
and technological developments. Written notice (the "Change Notice ) of any
planned changes in standards for any Network Component which could impact
that Network Component will be provided at least ninety (90) days (or at the
make/buy point) prior to the planned implementation. If A T& T notifies
WEST of how the proposed change may adversely impact A T& T or its
Customers within fourteen (14) calendar days after receipt of V S WEST's
Change Notice, V WEST and A T& T will schedule joint discussions to address
and attempt to resolve the matter, including without limitation consideration of
proposed alternatives. In addition, if V S WEST learns that any Network
USWC/AT&T Interconnection Agreement - Idaho 07/27/98
Page 17
Component purchased by A T& T under this Agreement has been permitted
(even if not intentionally) to fall materially below the level or specification in
effect as of the Effective Date, US WEST shall inform A T& T immediately.
Nothing in this Agreement shall be construed as an agreement by the
parties to waive any continuing legal requirement that U S WEST need
only provide access to or interconnection with its network as it exists at
the time that AT&T may request such access, as opposed to a yet unbuilt,
superior one. Modifications to U S WEST's network may be limited to
those required to accommodate interconnection or access to unbundled
network elements. Nothing in this agreement shall constitute a waiver of
any obligation that U S WEST has to meet applicable state or federal
standards respecting the nature, extent, or capabilities of its network that
serves customers in Idaho.
For purposes of providing interconnection to AT&T, in no event shall
U S WEST be required to provide a level of service superior to that which it
provides to Itself.
These preceding conditions shall be applicable for the entire contract and take
precedence over any other conflicting section. The absence of specific references to
this Section in potentially conflicting sections is not to be construed to mean that this
Section does not apply.
4The Parties recognize that services and processes to be provided or followed
by US WEST may deviate from those desired by AT&T or otherwise outlined in
this Agreement. Due to the manner in which U 5 WEST has chosen to adopt
its own processes or Implement industry standards into the design of its
services or support functions, some of the services or support functions
deployed within U S WEST may not adhere to all the specifications set forth
and described in this Agreement. Within forty-five (45) days after a request by
either Party, the Parties will develop processes by which U S WEST will inform
AT&T of the standards known by US WEST to differ from standards referenced
in this Agreement for services or support functions actually provided to AT&T.
In addition, the Parties agree that such documented by U S WEST pursuant to
such process shall, to the extent permitted by FCC and Board rules and
regulations, supersede sections of this Agreement referencing such standards,
services, or functions.
Most Favored Nation Terms and Treatment
Until such time as there is final court determination interpreting Section 252(i) of the Act
S WEST shall make available to A T& T the terms and conditions of any other
agreement for interconnection, unbundled network elements and resale services
approved by the Commission under Section 252 of the Act, in that agreements entirety.
9 Per Sixth Order, at p. 4.10 Per Fifth Order, at p. 13
11 Per Sixth Order, at p. 5.
USWC/AT&T Interconnection Agreement - Idaho 07/27/98
Page 18
After there is final court determination interpreting Section 252(i) of the Act, the Parties
agree to revise this Section to reflect such interpretation
Payment
In consideration of the services provided by U S WEST under this Agreement, T& T shall
pay the charges set forth in Attachment to this Agreement. The bilfing procedures for
charges incurred by T& T hereunder are set forth in Attachment to this Agreement.
Amounts payable under this Agreement, unless reasonably disputed. are due and payable
within thirty (30) days after the date of U S WESTs invoice or within twenty (20) days of
receipt of the invoice, whichever is later. If the payment due date is not Business Day, the
payment shall be made the next Business Day.
late payment charge of 5% applies to all billed balances, not reasonably disputed, which
are not paid within the applicable time period set forth in Section above. To the extent
T& T pays the billed balance on time, but the amount of the billed balance is reasonably
disputed by AT&T, and, it is later determined that refund is due AT&T, interest shall be
payable on the refunded amount in the amount of 5% per month. To the extent AT&T
pays the billed balance on time, but the amount of the billed balance is reasonably disputed
by T& T, and, it is later determined that no refund is due T& T, no interest shall be payable
on the disputed amount.
3.4 Late payment charges shall not be used as a credit" to deposit, if any, without the express
approval of U S WEST.
Unless specified otherwise in this Agreement U S WEST shall bill all amounts due from
T& T for each resold service in accordance with the terms and conditions as specified in
the US WEST tariff.
Taxes
Any federal, state or local excise, sales, or use taxes (excluding any taxes levied on income)
resulting from the performance of this Agreement shall be borne by the Party upon which the
obligation for payment is imposed under applicable law, even if the obligation to collect and
remit such taxes is placed upon the other Party. Any such taxes shall be shown as separate
items on applicable billing documents between the Parties. The Party so obligated to pay
any such taxes may contest the same in good faith at its own expense, and shall be entitled
to the benefit of any refund or recovery, provided that such Party shall not permit any lien
exist on any asset of the other Party by reason of the contest. The Party obligated to collect
and remit taxes shall cooperate fully in any such contest by the other Party by providing
records, testimony and such additional information or assistance as may reasonably be
necessary to pursue the contest. To the extent sale is claimed to be for resale tax
exemption, the purchasing Party shall furnish the providing Party proper resale tax
exemption certificate as authorized or required by statute or regulation by the jurisdiction
providing said resale tax exemption. Failure to timely provide said resale tax exemption
certificate will result in no exemption being available to the purchasing Party during the
applicable reporting period.
Intellectual Property
12 Per Third Order, at pp. 1-
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
Page 19
Obligations of Party Requesting Access. As a condition to the access or use of
patents, copyright, trade secrets, and other intellectual property (including software)
owned or controlled by a third party to the extent necessary to implement this
Agreement or specifically required by the then applicable federal and state rules and
regulations relating to Interconnection and access to telecommunications facilities
and services ("Third Party Intellectual Property"), the Party providing access may
require the other, upon written notice from time to time, to obtain a license or
permission for such access or use of Third Party Intellectual Property, make all
payment, if any, in connection with obtaining such license, and provide evidence of
such license.
5.2 Obligations of Party Providing Access. The Party providing access shall provide a list
of all known and necessary Third Party Intellectual Property applicable to the other
Party, and take all necessary and appropriate steps to facilitate the negotiation of any
mandatory licenses. The Party providing access shall undertake such steps in good
faith and shall encourage the Third Party Intellectual Property Owner to grant any
mandatory licenses. The treatment of third party licenses shall be in accordance with
FCC rules and regulations andlor judicial determinations.
Any intellectual property jointly developed in the course of performing this
Agreement shall belong to both Parties who shall have the right to grant non-
exclusive licenses to third parties except as otherwise designated in writing by one
Party to another. Any intellectual property which originates from or is developed by
a Party shall remain the exclusive ownership of that Party. Except for a limited
license to use patents or copyrights to the extent necessary for the Parties to use
any facilities or equipment (including software) or to receive any service solely as
provided under this Agreement, no license In patent, copyright, trademark or trade
secret, or other proprietary or intellectual property presently or hereafter owned,
controlled or licensable by a Party, is granted to the other Party or shall be implied
or arise by estoppel.
If, after the Party providing access under this Agreement has met all of its
obligation set forth pursuant to this Section 5, the other Party fails to obtain a
license or permission for access or use of Third Party Intellectual Property, the
Party providing access shall have no indemnification obligation hereunder for any
loss, cost, claim, liability, damage and expense, including reasonable attorney
fees, to third parties, relating to or arising out of the failure of the other Party to
obtain such license or permission. The applicability of Section 18 indemnification
rights in the case of Third Party Intellectual Property shall be contingent upon
compliance with all obligations under this Section 5.
Severability
In the event that anyone or more of the provisions contained herein shall for any reason be
held to be unenforceable or invalid in any respect under law or regulation, the Parties will
negotiate in good fafth for replacement language. If any pari of this Agreement is held to be
invalid or unenforceable for any reason, such invalidfty or unenforceabilfty will affect only the
portion of this Agreement which is invalid or unenforceable. In all other respects this
USWC/AT&T Interconnection Agreement - Idaho 07/27/98
Page 20
Agreement will stand as if such invalid or unenforceable provision had not been part
hereo~ and the remainder of this Agreement shall remain in full force and effect.
Responsibility for Environmental Contamination
A T& T shall in no event be liable to US WEST for any costs whatsoever resulting from the
presence or release of any environmental hazard A T& T did not introduce to the affected
work location. U WEST shall, at A T& T's request, indemnify, defend, and hold harmless
A T& T, and each of its officers, directors and employees from and against any losses,
damages, claims, demands, suits, liabilities, fines, penalties and expenses (including
reasonable attomeys' fees) arising out of or resulting from (a) any environmental hazard
WEST, its contractors or agents introduce to the work location, or (b) the presence or
release of any environmental hazard for which U WEST is responsible under applicable
law.
WEST shall in no event be liable to T& T for any costs whatsoever resulting from the
presence or release of any environmental hazard U WEST did not introduce to the
affected work location. T& T shall, at U WEST's request, indemnify, defend, and hold
harmless U WEST, and each of its officers, directors and employees from and against any
losses, damages, claims, demands, suits, liabilities, fines, penalties and expenses (including
reasonable attorneys' fees) arising out of or resulting from (a) any environmental hazard
T& T, its contractors or agents introduce to the work location, or (b) the presence of release
of any environmental hazard for which T& T is responsible under applicable law.
In the event any suspect materials within U WEST -owned, operated or leased facilities are
identified to be asbestos-containing, T& T will ensure that, to the extent any activfties which
it undertakes in the facility disturb such suspect materials, such T& T activities will be in
accordance with applicable local, state and federal environmental and health and safety
statutes and regulations. Except for abatement activities undertaken by T& T or equipment
placement activities that result in the generation of asbestos containing material T& T shall
not have any responsibility for managing, nor be the owner o~ not have any liability for, or in
connection with, any asbestos containing material. U WEST agrees to immediately notify
A T& T if WEST undertakes any asbestos control or asbestos abatement activities that
potentially could affect T& T equipment or operations, including, but not limited to,
contamination of equipment.
7.4 Each Party will be solely responsible, at its own expense, for proper handling, storing,
transport and disposal of all (a) substances or materials that it or its contractors or agents
bring to, create or assume control over at work locations, or (b) waste resulting therefrom or
otherwise generated in connection with its or its contractors' or agents' activities at the work
locations.
Branding
This section describes U S WEST's obligations to offer branded and unbranded
services to AT&T.
Where technically feasible, US WEST will offer AT&T branded directory assistance
and operator services. Where branding is not technically feasible, U S WEST will be
13 Per First Order at pages 18-19; Third Order, at 2-
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
Page 21
required to unbrand directory assistance and operator services. U S WEST shall be
able to recover its costs for providing branding and/or unbranding.
(Intentionally left blank for numbering consistency)
(Intentionally left blank for numbering consistency)
U S WEST will not be required to rebrand uniforms and vehicles. If a U S WEST
service representative is dispatched to an AT&T customer at the request of AT&T,
that U S WEST representative shall identify themselves as being present on behalf of
AT&T.
US WEST service representatives dispatched on behalf of AT&T shall leave behind
AT&T supplied information necessary for the service call. This information must
contain a conspicuous disclaimer that U S WEST does not necessarily endorse the
content of the information. However, as provided in this Agreement, neither AT&T
nor U S WEST personnel shall disparage the other company in any manner during a
service call and shall not utilize the service call to market either company s products
unless requested by the customer.
US WEST shall provide, for A T& s review, the methods and procedures, training
and approaches to be used by U WEST to assure that U WEST meets A T&
branding requirements.
This Section sha// confer on WEST no rights to the service marks, trademarks
and trade names owned by or used in connection with services by A T& T or its
Affiliates, except as expressly permitted by A T & T.
Independent Contractor Status
9, 1 Nothing contained herein shall constitute the Parties as joint venturers, partners, employees
or agents of one another, and neither Party shall have the right or power to bind or obligate
the other.
Each Party is an independent contractor, and has and hereby retains the right to exercise
full control of and supervision over its own performance or its obligations under this
Agreement and retains full control over the employment, direction, compensation and
discharge of all employees assisting in the performance of such obligations. Each Party will
be solely responsible for all matters relating to payment of such employees, including
compliance with social security taxes, withholding taxes, and other payroll taxes with respect
to their respective employees, as well as any taxes, contributions or other obligations
imposed by applicable state unemployment or workers' compensation acts and all other
regulations governing such matters. Each Party has sole authority and responsibility to hire,
fire and otherwise control its employees.
Subject to the limitations on liabiHty and except as otherwise provided in this Agreement
each Party shall be responsible for (a) its own acts and performance of all obligations
14 Per First Order at 19.
15 Per First Order at 19.
16 Per First Order at 19.
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
12.
13.
14.
15.
Page 22
imposed by applicable law in connection with its activities, legal status and property, real or
personal, and (b) the acts of its own Affiliates, employees, agents and contractors during the
performance of that Party's obligations hereunder. Except for provisions herein expressly
authorizing one Party to act for the other, nothing in this Agreement shall constitute Party
as legal representative or agent of the other Party, nor shall Party have the right or
authority to assume, create or incur any liability or any obligation of any kind, express or
implied, against or in the name or on behalf of the other Party unless otherwise expressly
permitted by such other Party. Except as otherwise expressly provided in this Agreement
neither Party shall undertake to perform any obligation of the other Party, whether regulatory
or contractual, or to assume any responsibility for the management of the other Party
business.
10.Referenced Documents
10.All references to Sections, Exhibffs, and Schedules shall be deemed to be references to
Sections o~ and Exhibits and Schedules to, this Agreement unless the context shall
otherwise require. Whenever any provision of this Agreement refers to technical
reference, technical publication T& T practice, U WEST practice, any publication of
telecommunications industry administrative or technical standards, or any other document
specifically incorporated into this Agreement, it will be deemed to be reference to the most
recent version or edition (including any amendments, supplements, addenda, or
successors) or such document that is in effect, and will include the most recent version or
edition (including any amendments, supplements, addenda, or successors) of each
document incorporated by reference in such technical reference, technical publication,
T& T practice, U WEST practice, or publication of industry standards, unless T& T elects
otherwise.
11.Publicity and Advertising
11. 1 Neither Party shall publish or use any advertising, sales promotions or other publicity
materials that use the other Party s logo, trademarks or service marks without the prior
written approval of the other Party.
Executed in Counterparts
12.This Agreement may be executed in any number of counterparts, each of which shall be
deemed an original, but such counterparts shall together constitute one and the same
instrument.
Headings Not Controlling
13.The headings and numbering of Sections, Parts, Appendices and Attachments in this
Agreement are for convenience only and shall not be construed to define or limit any of the
terms herein or affect the meaning or interpretation of this Agreement.
Joint Work Product
14.This Agreement is the joint work product of the Parties and has been negotiated by the
Parties and their respective counsel and shall be fairly interpreted in accordance with its
terms and, in the event of any ambiguities, no inferences shall be drawn against either Party.
Survival
USWC/AT&T Interconnection Agreement. Idaho 07/27/98
18.
15.
Page 23
Any liabilities or obligations of a Party for acts or omissions prior to the cancellation or
termination of this Agreement: any obligation of Party under the provisions regarding
indemnification, confidential information, limitation of liability, and any other provisions of this
Agreement which, by their terms, are contemplated to survive, or to be performed after
termination of this Agreement, shall suNive cancellation or termination thereof.
16.Effective Date
16.This Agreement shall become effective pursuant to Sections 251 and 252 of the Act, on
17.Amendment of Agreement
17. 1 Except as otherwise provided in this Agreement, no amendment or waiver of any provision
of this Agreement, and no consent to any default under this Agreement, shall be effective
unless the same is in writing and signed by an officer of the Party against whom such
amendment, waiver or consent is claimed. If effher Party desires an amendment to this
Agreement during the term of this Agreement, ff shall provide written notice thereof to the
other Party describing the nature of the requested amendment. If the Parties are unable to
agree on the terms of the amendment within thirty (30) days after the inff.ial request therefor
the Party requesting the amendment may invoke the dispute resolution process under
Section 27 of this Part A of this Agreement to determine the terms of any amendment to this
Agreement.
Indemnification
18.Notwffhstanding any limitations in remedies contained in this Agreement, each Party (the
Indemnifying Party? will indemnify and hold harmless the other Party ("Indemnified Party")
from and against any loss, cost, claim, liability, damage and expense, including reasonable
attomey's fees, to third parties, relating to or arising out of the libel, slander, invasion of
privacy, misappropriation of a name or likeness, actual or alleged infringement or other
violation or breach of any patent, copyright, trademark, seMce mark, trade name, trade
dress, trade secret or any other intellectual property presently existing or later created
negligence or willful misconduct by the Indemnifying Party, its employees, agents, or
contractors in the performance of this Agreement or the failure of the Indemnifying Party to
perform its obligations under this Agreement. In addition, the Indemnifying Party will, to the
extent of its obligations to indemnify hereunder, defend any action or suit brought by third
party against the Indemnified Party.
18.The Indemnified Party will notify the Indemnifying Party promptly in writing of any written
claim, lawsuit, or demand by third parties for which the Indemnified Party alleges that the
Indemnifying Party is responsible under this Section 18 and tender the defense of such
claim, lawsuit or demand to the Indemnifying Party. Failure to so notify the Indemnifying
Party shall not relieve the Indemnifying Party of any liability that the Indemnifying Party might
have, except to the extent that such failure prejudices the Indemnifying Party's ability to
defend such claim.
18.The Indemnified Party also will cooperate in evety reasonable manner with the defense or
settlement of such claim, demand, or lawsuit. The Indemnifying Party shall keep the
Indemnified Party reasonably and timely apprised of the status of the claim, demand or
lawsuit. The Indemnified Party shall have the right to retain its own counsel, including in-
house counsel, at its expense, and participate in but not direct the defense: provided,
USWC/AT&T Interconnection Agreement -Idaho 07/27/96
Page 24
however, that if there are reasonable defenses in addition to those asserted by the
Indemnifying Party, the Indemnified Party and its counsel may raise and direct such
defenses, which shall be at the expense of the Indemnifying Party.
18.4 The Indemnifying Party will not be liable under this Section 18 for settlements or
compromises by the Indemnified Party of any claim, demand or lawsuit unless the
Indemnifying Party has approved the settlement or compromise in advance or unless the
defense of the claim, demand or lawsuit has been tendered to the Indemnifying Party in
writing and the Indemnifying Party has failed to timely undertake the defense. In no event
shall the Indemnifying Party settle or consent to any judgment pertaining to any such action
without the prior wrftten consent of the Indemnified Party.
Limitation of Liability
19.Except as otherwise provided in the indemnity section, no Party shall be liable to the other
Party for any loss, defect or equipment failure caused by the conduct of the other Party, the
other Party's agents, servants, contractors or others acting in aid or concert with the other
Party.
19.
19.2
19.
(Intentionally left blank to preserve numbering consistency)
In no event shall either Party have any liability whatsoever to the other Party for any indirect,
special, consequential, incidental or punitive damages, including, but not limited to, loss of
anticipated proffts or revenue or other economic loss in connection with or arising from
anything said, omftted or done hereunder (collectively, "Consequential Damagesj, even if
the other Party has been advised of the possibility of such damages; provided, that the
foregoing shall not limit Party's obligation to indemnify, defend and hold the other Party
hannless against any amounts payable to third party, including any losses, costs, fines
penalties, criminal or civil judgments or settlements, expenses (including attomeys' fees)
and Consequential Damages of such third party. Nothing contained in this section shall limit
either Party's liability to the other for (i) willful or intentional misconduct (including gross
negligence); or (ii) bodily injury, death or damage to tangible real or tangible personal
property proximately caused by such Party's negligent act or omission or that of their
respective agents, subcontractors or employees. Notwithstanding the provisions of
Section 19.3, to the extent that U WEST tariffs contain limitations on liability, A T& T
shall submit language for inclusion in its Intrastate retail tariffs, that is substantially
similar to the limitation of liability language contained in U WEST's tariffs, and such
limitations of liability shall govern for Customer claims. In addition, notwithstanding
the provisions of Section 19.3, to the extent that the Commission s quality of service
rules provide for remedies to T& T or its Customers for Customer claims, then those
remedies shall govern as to such claims.
Term of Agreement
20. This Agreement shall be effective for period of three (3) years, and thereafter shall
continue in force and effect unless and until new agreement, addressing all of the terms of
this Agreement, becomes effective between the Parties. The Parties shall commence
negotiations on new agreement no later than one (1) year prior to the expiration of the
tann of this Agreement. Either Party may request resolution of open issues in accordance
20.
17 Per Third Order, at pp. 3-4.
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
24.
Page 25
with the provisions of Section 27 of this Part of this Agreement, Dispute Resolution
beginning nine (9) months prior to the expiration of this Agreement. Any disputes regarding
the terms and conditions of the new interconnection agreement shall be resolved
accordance with said Section 27 and the resulting agreement shall be submitted to the
Commission. This Agreement shall remain in effect until new interconnection agreement
approved by the Commission has become effective.
21.Governing Law
21.This Agreement shall be governed by and construed in accordance with the Act and the
FCC's rules and regulations, except insofar as state law may control any aspect of this
Agreement, in which case the domestic laws of the State of Idaho, without regard to its
conflicts of laws principles, shall govern.
22.Cancellation Charges
22.Except as provided pursuant to a Bona Fide Request, or as otherwise provided in any
applicable tariff or contract referenced herein, no cancellation charges shall apply.
23.Regulatory Approvals
23.This Agreement, and any amendment or modification hereo~ will be submitted to the
Commission for approval in accordance with Section 252 of the Act. In the event any
govemmental authority or agency rejects any provision hereo~ the Parties shall negotiate
promptly and in good faith such revisions as may reasonably be required to achieve
approval.
23.US WEST shall provide AT&T summary describing the proposed changers) to each
Telecommunications Service which is available pursuant to this Agreement. US WEST
shall also provide AT&T summary describing the proposed changers) of each intrastate
and interstate tariff which provides for an Interconnection, unbundled Network Element or
Ancillary Service that is available pursuant to this Agreement. Such summaries shall be
available through an intemet Web page to be posted on the same day the proposed change
is filed with the Commission or the FCC or at least thirty (30) days in advance of its effective
date, whichever is earlier.
23.In the event any governmental authority or agency orders U WEST to provide any service
covered by this Agreement in accordance with any terms or conditions that individually differ
from one or more corresponding terms or conditions of this Agreement, T& T may elect to
amend this Agreement to reflect any such differing terms or conditions contained in such
decision or order, with effect from the date T& T makes such election. The other services
covered by this Agreement and not covered by such decision or order shall remain
unaffected and shall remain in full force and effect.
23.4 The Parties intend that any additional services requested by either Party relating to the
subject matter of this Agreement will be incorporated into this Agreement by amendment.
Compliance
24.Each Party shall comply with all applicable federal, state, and local laws, rules and
regulations applicable to its performance under this Agreement.
USWC/A T& T Interconnection Agreement - Idaho 07/27/98
25.
24.
24.
Page 26
Each Party represents and warrants that any equipment. faciHties or services provided to the
other Party under this Agreement comply wffh the Communications Law Enforcement Act of
1994 ("CALEAj. Each Party (the "Indemnifying Partyj shall indemnify and hold the other
Party (the "Indemnified party'J harmless from any and all penalties imposed upon the
Indemnified Party for such noncompliance and shall, at the Indemnifying Party s sole cost
and expense, modify or replace any equipment, faciHties or services provided to the
Indemnified Party under this Agreement to ensure that such equipment, faciHties and
services fully comply with CALEA.
All terms, conditions and operations under this Agreement shall be performed in accordance
with all applicable laws, regulations and judicial or regulatory decisions of all duly constituted
governmental authorities with appropriate jurisdiction, and this Agreement shall be
implemented consistent with the FCC Interconnection Order and any applicable
Commission orders. Each Party shall be responsible for obtaining and keeping in effect all
FCC, Commission, franchise authority and other regulatory approvals that may be required
in connection with the performance of its obligations under this Agreement. In the event the
Act or FCC or Commission rules and regulations applicable to this Agreement are held
invalid, this Agreement shall survive, and the Parties shall promptly renegotiate any
provisions of this Agreement which, in the absence of such invalidated Act, rule or
regulation, are insufficiently clear to be effectuated, violate, or are either required or not
required by the new rule or regulation. During these negotiations, each Party will continue to
provide the same services and elements to each other as are provided for under this
Agreement. Provided, however, that either Party shall give ten (10) Business Days notice.
if it intends to cease any development of any new element or service that is not at that time
being provided pursuant to this Agreement. In the event the Parties cannot agree on an
amendment within thirty (30) days from the date any such rules, regulations or orders
become effective, then the Parties shall resolve their dispute, including liability for non-
compliance with the new clause or the cost, if any, of performing activities no longer required
by the rule or regulation during the renegotiation of the new clause under the applicable
procedures set forth in Section 27 herein.
Force Majeure
25.Neither Party shall be liable for any delay or failure in performance of any part of this
Agreement from any cause beyond its control and without its fault or negligence including,
wffhout limitation, acts of nature, acts of civil or military authority, embargoes, epidemics,
te"orist acts, riots, insu"ections, fires, explosions, earthquakes, nuclear accidents, floods,
work stoppages, equipment failure, power blackouts, volcanic action, other major
environmental disturbances, unusually severe weather conditions, inability to secure
products or services of other persons or transportation facilities or acts or omissions
transportation carriers. No delay or other failure to perform shall be excused pursuant to this
Section 25 unless such delay or failure and the consequences thereof are beyond the
control and without the fault or negligence of the Party claiming excusable delay or other
failure to perform. In the event of any such excused delay in the performance of Party
obligation(s) under this Agreement, the due date for the performance of the original
obligation(s) shall be extended by term equal to the time lost by reason of the delay. In the
event of such delay, the delaying Party shall perform its obligations at performance level
no less than that which it uses for ffs own operations. In the event of labor dispute or
strike, the Parties agree to provide service to each other at level equivalent to the level
they provide themselves. In the event of labor dispute or strike or work stoppage that
continues for period in excess of forty-eight (48) hours, A T& T may obtain replacement
services for those services affected by such labor dispute or strike or work stoppage, in
USWC/A T& T Interconnection Agreement - Idaho 07/27/98
Page 27
which event any liability of A T& T for the affected services shall be suspended for the period
of the work stoppage or labor dispute or strike. In the event of such performance delay or
failure by U S WEST, U S WEST agrees to resume performance in nondiscriminatory
manner and not favor ffs own provision of Telecommunications Services above that
AT&T.
26.
Escalation Procedures26.
A T& T and U S WEST agree to exchange escalation lists which reflect contact personnel
including vice president-level officers. These lists shall include name, department, title.
phone number, and fax number for each person. A T& T and U S WEST agree to exchange
up-to-date lists as reasonably necessary.
Dispute Resolution
27.If any claim, controversy or dispute between the Parties, their agents, employees,
officers, directors or affiliated agents ("Dispute cannot be settled through
negotiation, it may be resolved by arbitration conducted by single arbitrator
engaged in the practice of law, under the then current rules of the American
Arbitration Association ("AAA',. The Federal Arbitration Act, C. Sees. 1-16, not
state law, shall govern the arbltrabi/lty of all Disputes. The arbitrator shall not have
authority to award punitive damages. All expedited procedures prescribed by the
AAA rules shall apply. The arbitrator's award shall be final and binding and may be
entered in any court having jurisdiction thereof and shall be noticed to the
Commission. The arbitrator shall determine which Party or Parties will bear the costs
of arbitration, including apportionment, if appropriate. The laws of Idaho shall
govern the construction and interpretation of this Agreement, and the arbitration
shall occur in Denver, Colorado.
27.
27.
27.
In the event AT&T and US WEST are unable to agree on certain issues during the
term of this Agreement, the Parties may identify such issues for arbitration before the
Commission. Only those points identified by the Parties for arbitration will be
submitted.
If Dispute is submitted to arbitration pursuant to Section 27.above, the
procedures described in this Section 27.shall apply, notwithstanding the then
current rules of the AAA. Discovery shall be controlled by the arbitrator and shall
permitted to the extent set forth below. Each party may submit in writing to a Party,
and that Party shall so respond, to an agreed amount of the following:
interrogatories, demands to produce documents, and requests for admission. Not
less than ten (10) days prior to the arbitration hearing, the Paroes shall exchange
witness and exhibit lists. Deposition discovery shall be controlled by the arbitrator.
Additional discovery may be permitted upon mutual agreement of the Parties or the
determination of the arbitrator. The arbitration hearing shall be commenced within
thirty (30) days after demand for arbitration by either Party and shall be held in
Denver, Colorado. The arbitrator shall control the scheduling so as to process the
matter expeditiously. The Parties may submit written briefs. The arbitrator shall rule
on the dispute by issuing written opinion within seven (7) days after the close of the
hearings. The times specified in this section may be extended upon mutual
agreement of the Parties or by the arbitrator upon showing of good cause. The
18 Per First Order at 48-
USWC/AT&T Interconnection Agreement - Idaho 07/27/98
Page 28
decision of the arbitrator shall be final and binding upon the Parties and judgment
upon the award rendered by the arbitrator may be entered in a court having
jurisdiction. The decision shall also be submitted to the Commission.
28.
Nondisclosure28.
28.
28.
28.4
All information, including, but not limited to, specifications, microfilm, photocopies, magnetic
disks, magnetic tapes, drawings, sketches, models, samples, tools. technical information,
data, employee records maps, financial reports, and market data (a) furnished by one Party
to the other Party dealing with Customer specific, facility specific, or usage specific
information, other than Customer information communicated for the purpose of publication of
directory database inclusion, or (b) in written, graphic, electromagnetic, or other tangible
form and marked at the time of delivery as Confidentiar or "Proprietary", or (c) declared
orally or in writing to the Recipient at the time of delivery, or by written notice given to the
Recipient within ten (10) days after delivery, to be "Confidential" or "Proprietary" (collectively
refe"ed to as Proprietary Informationi, shall remain the property of the Discloser. Party
who receives Proprietary Information via an oral communication may request written
confirmation that the material is Proprietary Information. Party who delivers Proprietary
Information via an oral communication may request written confirmation that the Party
receiving the information understands that the material is Proprietary Information.
Upon request by the Discloser. the Recipient shall return all tangible copies of Proprietary
Information, whether written, graphic or otherwise, except that the Recipient's legal counsel
may retain one (1) copy for archival purposes.
Each Party shall keep all of the other Party's Proprietary Information confidential and shaff
use the other Partys Proprietary Information only in connection with this Agreement.
Neither Party shaff use the other Party's Proprietary Information for any other purpose
except upon such terms and conditions as may be agreed upon between the Parties in
writing.
Unless otherwise agreed, the obligations of confidentiality and non-use set forth in this
Agreement do not apply to such Proprietary Information that:
28.4. 1 was, at the time of receipt, already known to the Recipient free of any obligation to
keep it confidential evidenced by written records prepared prior to delivery by the
Discloser; or
28.4.is or becomes publicly known through no wrongful act of the Recipient; or
28.4.is rightfully received from third person having no direct or indirect secrecy or
confidentiality obligation to the Discloser with respect to such information; or
28.4.4 is independently developed by an employee, agent, or contractor of the Recipient
which individual is not involved in any manner with the provision of services
pursuant to this Agreement and does not have any direct or indirect access to the
Proprietary Information; or
28.4.is approved for release by written authorization of the Discloser; or
28.4.is required by law a court or governmental agency, provided that the Discloser has
been notified of the requirement promptly after the Recipient becomes aware of the
USWC/AT&T Interconnection Agreement - Idaho 07/27/9B
29.
28.
28.
28.
28.
28.
Notices
29.
Page 29
requirement, and provided that the Recipient undertakes all lawful measures to
avoid disclosing such information until the Discloser has had reasonable time to
obtain protective order. The Recipient agrees to comply wfth any protective order
that covers the Proprietary Information to be disclosed.
For period often (10) years from receipt of Proprietary Information, the Recipient shall (a)
use ft only for the purpose of performing under this Agreement, (b) hold ff in confidence and
disclose ft only to employees, authorized contractors and authorized agents who have
need to know ff in order to perform under this Agreement, and (c) safeguard ff from
unauthorized use or disclosure using no less than the degree of care wffh which the
Recipient safeguards its own Proprietary Information. Any authorized contractor or agent to
whom Proprietary Information is provided must have executed written agreement
comparable in scope to the terms of this Section. Each Party shall provide advance notice
of three (3) Business Days to the other of the intent to provide Proprietary information to
govemmental authority and the Parties shall cooperate wffh each other in attempting
obtain suftable protective order.
Each Party agrees that the Discloser would be i"eparably injured by breach of this Section
28 by the Recipient or its representatives and that the Discloser shall be entffled to seek
equitable relie~ including injunctive relief and specific performance, in the event of any
breach of this Section 28. Such remedies shall not be exclusive but shall be in addition to all
other remedies available at law or in equity.
CPNI related to either Party s subscribers obtained by virtue of Local Interconnection or any
other service provided under this Agreement shall be the Discloser's Proprietary Information
and may not be used by the Recipient for any purpose except performance of fts obligations
under this Agreement, and in connection wfth such performance, shall be disclosed only
employees, authorized contractors and authorized agents with need to know, unless the
subscriber expressly directs the Discloser to disclose such information to the Recipient
pursuant to the requirements of Section 222(c)(2) of the Act. If the Recipient seeks and
obtains written approval to use or disclose such CPNI from the Discloser, such approval
shall be obtained only in compliance with Section 222(c)(2) and, in the event such
authorization is obtained, the Recipient may use or disclose only such information as the
Discloser provides pursuant to such authorization and may not use information that the
Recipient has othefWise obtained, directly or indirectly, in connection wffh its performance
under this Agreement.
Except as othefWise expressly provided in this Section nothing herein shall be construed
as Jimfting the rights of either Party with respect to ffs subscriber information under any
applicable law, including, without limitation, Section 222 of the Act.
Effective Date Of This Section. Notwithstanding any other provision of this Agreement, the
Proprietary Information provisions of this Agreement shall apply to all Proprietary Information
furnished by either Party with claim of confidentiality or proprietary nature at any time.
Except as othefWise provided herein, all notices or other communication hereunder shall be
deemed to have been duly given when made in writing and delivered in person or deposited
in the United States mail, certified mail, postage prepaid, return receipt requested, or
delivered by prepaid overnight express mail, and addressed as follows:
USWC/AT& T Interconnection Agreement - Idaho 07/27/98
31.
Page 30
To AT&T:AT&T
Vice President, Local Services
1875 Lawrence Street
Denver, Colorado 80202
Copy to:AT&T
Vice President, Law
1875 Lawrence Street
Denver, Colorado 80202
To U WEST:US WEST
Executive Director Interconnect Services
1801 California, 23rd Floor
Denver, Colorado 80202
Copy to:WEST, Inc.
Senior Counsel, Law Dept.
7800 East Orchard Road, Suite 480
Englewood, Colorado 80111
29.If personal delivery is selected to give notice, receipt of such delivery shall be obtained.
The address to which notices or communications may be given to either Party may be
changed by written notice given by such Party to the other pursuant to this Section 29.
30.Assignment
30.Neither Party may assign, transfer (whether by operation of law or otherwise) or delegate
this Agreement (or any rights or obligations hereunder) to third party without the prior
written consent of the other Party, which consent shall not be unreasonably withheld,
provided that each Party may assign this Agreement to an Affiliate or an entity under its
common control or an entity acquiring all or substantially all of its assets or equity by
providing prior written notice to the other Party of such assignment or transfer. Any
attempted assignment or transfer that is not permitted under the provisions of this Section
30 is void ab initio.Without limiting the generality of the foregoing, this Agreement shall be
binding upon and shall inure to the benefit of the Parties' respective successors and assigns.
No assignment or delegation hereof shall relieve the assignor of its obligations under this
Agreement.
30.If any obligation of WEST under this Agreement is performed by subcontractor or
Affiliate, U WEST shall remain fully responsible for the performance of this Agreement in
accordance with its terms, and US WEST shall be solely responsible for payments due to
its subcontractors.
30.If any obligation of A T& T under this Agreement is performed by subcontractor or Affiliate,
T& T shall remain fully responsible for the performance of this Agreement in accordance
with its terms, and T& T shall be solely responsible for payments due to its subcontractors.
Warranties
31.WEST shall conduct all activities and interfaces which are provided for under this
Agreement with T& T Customers in a carrier-neutral, nondiscriminatory manner.
USWC/AT&T Interconnection Agreement. Idaho 07/27/98
31.
32.
Page 31
U S WEST wa"ants that ft has provided, and during the term of this Agreement ft will
continue to provide, to A T& T true and complete copies of all material agreements in effect
between U S WEST and any third party (including Affiliates) providing any services to A T& T
on behalf of or under contract to U WEST in connection with US WEST's performance of
this Agreement, or from whom U S WEST has obtained licenses or other rights used by
U S WEST to perform fts obligations under this Agreement, provided, however, that
WEST may provide such agreements under appropriate protective order.
Default
32. 1 In the event of breach of any material provision of this Agreement by either Party, the
non-breaching Party shall give the breaching Party and the Commission written notice
thereo~ and:
32.
32.
32.4
32.if such material breach is for non-payment of amounts due hereunder pursuant to
Section of Part A of this Agreement, the breaching Party shall cure such breach
wffhin thirty (30) days of receiving such notice. The non-breaching Party shall be
entffled to pursue all available legal and equitable remedies for such breach.
Amounts disputed in good faffh and withheld or set off shall not be deemed
amounts due hereunder" for the purpose of this provision.
32.if such material breach is for any failure to perform in accordance wfth this
Agreement, which, in the sole judgment of the non-breaching Party, adversely
affects the non-breaching Party's subscribers, the non-breaching Party shall give
notice of the breach and the breaching Party shall cure such breach to the non-
breaching Party's reasonable satisfaction wffhin ten (10) calendar days or wffhin
period of time equivalent to the applicable interval required by this Agreement
whichever is shorter. If the breaching Party does not cure such breach wffhin the
applicable time period, the non-breaching Party may, at its sole option, terminate
this Agreement, or any parts hereof. The non-breaching Party shall be entftled to
pursue all available legal and equffable remedies for such breach. Notice under this
Subsection 32.may be given electronically or by facsimile, provided that hard
copy or original of such notice is sent by ovemight delivery service.
32.if such material breach is for any other failure to perform in accordance with this
Agreement, the breaching Party shall cure such breach to the non-breaching Party
reasonable satisfaction wffhin forty-five (45) calendar days, and, if ff does not, the
non-breaching Party may, at its sole option, terminate this Agreement, or any parts
hereof. The non-breaching Party shall be entitled to pursue all available legal and
equitable remedies for such breach.
A T& T may terminate this Agreement in whole at any time only for cause upon sixty (60)
calendar days' prior written notice. A T& T's sole liability shall be payment of amounts due
for services provided or obligations assumed up to the date of termination.
In the event of any termination under this Section U S WEST and A T& T agree to
cooperate to provide for an unintenvpted transition of services to A T& T or another vendor
designated by A T& T to the extent that U WEST has the ability to provide such
cooperation.
Notwithstanding any termination hereo~ the Parties shall continue to comply wffh their
obligations under the Act.
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
34.
35.
36.
Page 32
33.Remedies
33.In the event U WEST fails to switch subscriber to T& T service as provided in this
Agreement, U WEST shall reimburse T& T in an amount equal to all fees paid by such
subscriber to U WEST for such failed-to-be-transferred services from the time of such
failure to switch to the time at which the subscriber switch is accomplished. This remedy
shall be in addition to all other remedies available to T& T under this Agreement or
otherwise available.
33.All rights of termination, cancellation or other remedies prescribed in this Agreement, or
otherwise available, are cumulative and are not intended to be exclusive of other remedies
to which the injured Party may be entitled at law or equity in case of any breach or
threatened breach by the other Party of any provision of this Agreement. Use of one or
more remedies shall not bar use of any other remedy for the purpose of enforcing the
provisions of this Agreement.
Waivers
34.No waiver of any provisions of this Agreement and no consent to any default under this
Agreement shall be effective unless the same shall be in writing and properly executed by or
on behalf of the Party against whom such waiver or consent is claimed.
34.No course of dealing or failure of efther Party to strictly enforce any term, right, or condition
of this Agreement in any instance shall be construed as a general waiver or relinquishment
of such term, right or condition.
34.Waiver by either Party of any default or breach by the other Party shall not be deemed
waiver of any other default or breach.
34.4 By entering into this Agreement, neither Party waives any right granted to ft pursuant to the
Act.
No Third Party Beneficiaries
35.The provisions of this Agreement are for the benefit of the Parties hereto and not for any
other person; provided, however, that this shall not be construed to prevent A T& T from
providing fts Telecommunications Services to other carriers. This Agreement shall not
provide any person not party hereto wfth any remedy, claim, liability, reimbursement, claim
of action, or other right in excess of those existing wfthout reference hereto.
Physical Security
36. 1 WEST shall exercise the same degree of care to prevent harm or damage to A T& T
its employees, agents or subscribers, or its property as US WEST provides ftself. AT&T
shall exercise the same degree of care to ensure the security of its equipment physically
collocated wfthin U WESTs space as T& T provides such security to itself.
36.US WEST will restrict access to approved personnel to US WEST's buildings.
T& T is responsible for the action of fts employees and other authorized non-A T& T
personnel; U WEST is responsible for the action of its employees and other
authorized non-WEST personnel.
USWC/AT& T Interconnection Agreement - Idaho 07/27/98
37.
38.
36.
Page 33
US WEST will furnish to T& T the current name(s) and telephone number(s)
those central office supervisor(s) where a physical Collocation arrangement exists.
The central office supervisor(s) will be the only US WEST employee(s) with
access to T& T collocation space.
36.WEST will comply at all times with U WEST security and safety procedures
at the individual central office locations where A T& T has physical Collocation
arrangements. The Parties will cooperate to analyze security procedures of each
company to evaluate ways in which security procedures of US WEST may be
enhanced.
36.1.4 WEST will allow T& T to inspect or observe its physical spaces which house
contain A T& T equipment or equipment enclosures at any time upon completion
the physical Collocation quotation. Upon completion of the build out of the physical
space, U WEST will furnish A T& T with all keys, entry codes, lock combinations.
or other materials or information which may be needed to gain entry via direct
access to A T& T's physical space.
36.US WEST agrees to logically partition any US WEST owned access device
systems, whether biometric or card reader or types which are encoded identically
or mechanical coded locks on external and or internal doors to spaces which house
A T& T equipment.
36.WEST agrees to limit the keys used in its keying systems for spaces which
contain A T& T equipment to the US WEST supervisor for the specific facility to
emergency access only. T& T shall further have the right to change locks where
deemed necessary for the protection and security of its physical spaces and will
provide the U WEST supervisor with the current key.
36.US WEST shall control unauthorized access from passenger and freight elevators
elevator lobbies and spaces which contain or house T& T equipment or equipment
space in the same manner as WEST provides such control for itself.
36.US WEST will provide notification to designated AT&T personnel to indicate an
actual or attempted security breach of A T& T physical space in the same time frame
as U WEST provides such notification to itself.
Network Security
37.WEST shall provide an appropriate and sufficient back-up and recovery plan to be used
in the event of system failure or emergency.
37.US WEST shall install controls to (a) disconnect user for pre-determined period of
inactivity on authorized ports; (b) protect subscriber proprietary information; and (c) ensure
both ongoing operational and update integrity.
37.Each Party shall be responsible for the security arrangements on its side of the network to
the Point of Interconnection. The Parties shall jointly cooperate to analyze network security
procedures and cooperate to ensure the systems, access and devices are appropriately
secured and compatible.
Revenue Protection
USWC/AT&T Interconnection Agreement - Idaho 07/27/98
39.
40.
38.
38.
38.4
38.
38.
Page 34
WEST shall make available to T& T all present and future fraud prevention or revenue
protection features that U WEST provides to itself or others. These features include, but
are not limited to, operator screening codes, information digits assigned such as information
digits 29' and 70' which indicate prison and COCOT pay phone originating line types
respectively, in accordance with the requirements established by the FCC, call blocking
domestic. international blocking for business and residence, 900. NPA-976, and specific line
numbers. U WEST shall additionally provide partitioned access to fraud prevention
detection and control functionality within pertinent Operations Support Systems tOSS?
which include, but are not limited to, Line Information Data Base Fraud monitoring systems.
Uncollectible or unbillable revenues resulting from, but not confined to, provisioning,
maintenance, or signal network routing errors shall be the responsibility of the Party causing
such error.
Uncollectible or unbillable revenues resulting from the accidental or malicious alteration
software underlying Network Elements or their subtending operational support systems by
unauthorized third parties shall be the responsibility of the Party having administrative
control of access to said Network Element or operational support system software.
Each Party shall be responsible for any uncollectible or unbillable revenues resulting from
the unauthorized use of facilities under its control or services it provides. including clip-on
fraud.
The Parties shall work cooperatively to minimize fraud associated with third-number billed
calls, calling card calls, and any other services related to this Agreement.
39.
Law Enforcement Interface
WEST shall provide all necessary assistance to facilitate the execution of wiretap or
dialed number recorder orders from law enforcement authorities.
40.
Collocation
General Description
40.Collocation is the right of AT&T to obtain dedicated space in US WEST Local
Serving Office (LSO) or other US WEST locations, including, but not limited to,
U S WEST serving wire center and tandem offices, as well as all buildings or similar
structures owned or leased by U S WEST, whether or not on public rights-of way,
that house U S WEST network facilities, including, but not limited to, vaults
containing loop concentrators or similar structures, and the right to place equipment
in such spaces for the purposes of interconnection with U S WEST's network or
access to U S WEST's unbundled Network Elements. Collocation also includes
U S WEST providing resources necessary for the operation and economical use of
collocated equipment.
40.Collocation is offered for network interconnection between the Parties. AT&T may
cross connect to other collocated parties via facilities provided by U WEST
provided that A T& T's collocated equipment is also used for interconnection with
WEST or access to U WEST's unbundled Network Elements.
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
40.
Page 35
A T& T is responsible for bringing its own or leased facilities to the U WEST-
designated Point of Interface ("POli. US WEST will extend A T& T's facilities from
the POI to the cable vault within the wire center. If necessary, U WEST may bring
the facilities into compliance with US WEST internal fire code standards and extend
the facilities to the collocated space.
40.1.4 A T& T will be provided two (2) points of entry into the US WEST wire center only
when there are at least two (2) existing entry points for U WEST cable and when
there are vacant entrance ducts in both.
40.AT&T may collocate transmission equipment (including Digital Cross
Connect Systems and Remote Switching Units (RSUs) to tenninate basic
transmission facilities. A T& T must identify what equipment will be installed, to
allow for U WEST to use this infonnation in engineering the power, floor loading,
heat release, environmental participant level, and HVAC. At US WEST's request,
AT&T should be required to demonstrate that the switching capabilities of
any such units have been disabled.
40.
40.(Intentionally left blank for numbering consistency)
40.
40.
Expanded Interconnection Channel Tennination (EIC1). Telecommunications
interconnection between A T& T's collocated equipment and U WEST's network
may be accomplished via an Expanded Interconnection Channel Tennination
(EICT). This element can be at the OS-3, OS-, OS-O, or any other technically
feasible level, subject to network disclosure requirements of the FCC, depending on
the U WEST service to which it is connected. The terms and conditions of the
tariff for EICT are incorporated only to the extent that they are agreed to by the
Parties. Within ninety (90) days (or other acceptable time agreed to by the Parties)
after request, the Parties will meet to review the tariff and seek resolution on
disagreed items.
Consistent with US WEST's internal practice , within ten (10) Business Days of
A T& T's request for any space, U WEST shall provide infonnation available to it
regarding the environmental conditions of the space provided for placement of
equipment and interconnection, including, but not limited to, the existence and
condition of asbestos, lead paint, hazardous substance contamination or radon.
Infonnation is considered "availablen under this Agreement if it is in U WEST's
possession or files, or the possession of an agent, contractor, employee, lessor
tenant of U WEST's that holds such infonnation on WEST's behalf.
WEST shall allow A T& T to perfonn any environmental site investigations,
including, but not limited to, asbestos surveys, which A T& T deems to be necessary
in support of its collocation needs. A T& T shall advise WEST in writing of its
intent to conduct such investigation, and shall receive written approval from
US WESTto proceed. AT&T shall indemnify U WEST according to Section 18
Part A of this Agreement for any loss or claim for damage suffered by U WEST
result of A T& T's actions during any site inspection.
40.10 If the space provided for the placement of equipment, interconnection, or provision
of service contains environmental contamination or hazardous material. particularly,
19 First sentence Per First Order at 5.
USWC/AT&T Interconnection Agreement. Idaho 07/27/98
Page 36
but not limited to, asbestos, lead paint or radon, which makes the placement of such
equipment or interconnection hazardous, U WEST shall offer an alternative
space, if available, for T& T's consideration.
40.Virtual Collocation
40.1 US WEST shall provide virtual collocation for the purpose of Interconnection or
access to unbundled Network Elements subject to the rates, tenns and conditions
of this Agreement.
40.Upon mutual agreement, T& T will have physical access to the U WEST wire
center building pursuant to virtual collocation arrangement.
40.3 AT&T will be responsible for obtaining and providing to US WEST administrative
codes, e., common language codes, for all equipment specified by T& T and
installed in wire center buildings.
40.2.4 T& T will be responsible for payment of training of U WEST employees for the
maintenance, operation and installation of A T& T's virtually collocated equipment
when that equipment is different than the equipment used by U WEST. Training
conditions are further described in the Virtual Collocation Rate Element section
following.
40.T& T will be responsible for payment of reasonable charges incurred as result of
agreed upon maintenance and/or repair of T& T's virtually collocated equipment.
40.6 U WEST does not guarantee the reliability of A T& T's virtually collocated
equipment, but U WEST is responsible for proper installation, maintenance and
repair of such equipment, including the change out of electronic cards provided by
AT&T.
40.7 A T& T is responsible for ensuring the functionality and interoperability of virtually
collocated SONET equipment provided by different manufacturers.
40.2. a A T& T, as bailor, will transfer possession of A T& T's virtually collocated equipment to
US WEST, as bailee, for the sole purpose of providing US WEST with the ability to
install, maintain and repair A T& T's virtually collocated equipment. Title to the T& T
virtually collocated equipment shall not pass to U WEST.
40.A T& T shall ensure that upon receipt by US WEST of A T& T's virtually collocated
equipment, T& T will make available all access to ongoing technical support to
WEST, as available under the equipment warranty or other tenns and
conditions, all at A T& T's expense. T& T shall advise the manufacturer and seller of
the virtually collocated equipment that it will be installed, maintained and repaired by
WEST.
40.10 A T& T's virtually collocated equipment must comply with the Bellcore Network
Equipment Building System (NEBS) Generic Equipment Requirements TR-NWT-
000063, electromagnetic compatibility (EMC) per GR-10a9-CORE, Company wire
center environmental and transmission standards and any statutory (local, state or
federal) and/or regulatory requirements, all of the foregoing which may be in effect
at the time of equipment installation or which may subsequently become effective.
USWC/AT&T Interconnection Agreement. Idaho 07/27/98
51.
51.
52.
51.4.
Page 83
For WDM applications, US WEST shall provide to T& T an interface to an existing
WDM device or allow T& T to install its own WDM device (where sufficient system
loss margins exist or where T& T provides the necessary loss compensation) to
multiplex the traffic at different wavelengths. This applies to both the transmft and
receive ends of the Dark Fiber.
(Intentionally left blank for numbering consistency.
Portions of the bandwidth of the fiber may be sectioned and T& T may share the bandwidth
with US WEST and other CLECs.S WEST may not deny access to interconnection or
any unbundled network element on the basis of technical feasibility or capacity
limitation, where such unfeasibility or capacity may be eliminated by making any
existing dark fiber capable of operation.
52.
Service Standards
53.
WEST shall provide to T& T service that is equal to that which U S WEST provided
to itself or to its Affiliates. U WEST and T& T agree to amend this Section and all
relevant portions of this Agreement to incorporate any performance standards and
reporting measures to which the Parties may mutually agree. In the event the Parties do
not reach agreement as to specific performance standards and reporting measures, U
WEST will provide to T& T performance standard reports that U S WEST prepares for
itself or can reasonably develop. AT&T may request any additional reports. provided
that it pays U S WEST's efficient incremental costs for providing these additional
reports Either Party may resolve specific disputes regarding performance standards
and reporting measures in accordance wfth the dispute resolution process contained
herein. However, AT&T is not entitled to demand in the name of service parity
levels at any predetermined level,35 no will any performance penalties or credits
be included in this Agreement except as the Parties may otherwise agree.
Entire Agreement
53. 1 This Agreement shall include the Attachments, Appendices and other documents referenced
herein all of which are hereby incorporated by reference, and constitutes the entire
agreement between the Parties and supersedes all prior oral or written agreements,
representations, statements, negotiations, understandings, proposals and undertakings with
respect to the subject matter hereof.
53.
54.
If provision contained in any U WEST tariff conflicts wfth any provision of this
Agreement, the provision of this Agreement shall control, unless otherwise ordered by the
FCC or the Commission.
Reservation of Rights
54. 1 The Parties acknowledge that the terms of this Agreement were established pursuant to an
order of the Commission. Any or all of the terms of this Agreement may be altered or
abrogated by successful challenge to this Agreement (or the order approving this
33 Per First Order at 10; Second Order at 7.
34 Per First Order at p. 47.
35 Per First Order at p. 46
36 Per First Order at p. 48.
USWC/AT&T Interconnection Agreement - Idaho 07/27/98
. .
Page 84
Agreement) as permitted by applicable law. By signing this Agreement, neither Party waives
its right to pursue such challenge.
54.The Parties enter into this Agreement without prejudice to any position they may have
taken previously, or may take in the future in any legislative, regulatory, or other public
forum addressing any matters, including matters related to the types of arrangements
prescribed by this Agreement.
USWC/AT&T Interconnection Agreement -Idaho 07/27/98
ZO.
IN WfTNESS WHEREOF, the Parties hereto have caused this Agreement to be e1Ct!ClJted by the" respective
duly authonzfJd rapf8sftntatives.
A T& T Communications of the Mountain
Stat.., Inc:.
Signature
"~r.hy Flcm1nR
Name Printedl'rypedName PnntedITyped
Executive Direclor - Interconnection
Tille Title
8/ /2, /98
Dllte Date
Signature does not indicate agfFHImenl with all aspects of the BrtJitratDr's decision nor does it waive any
US WEST's right to seek Judicial review of a/l or plitt of the agreement, or 10 reform the agreement as the
result of successful judicial ",\liew,
USWCIA. T & T Inlctalnnedion Agreement. Idaho 07f2719S
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