20030617Meierotto Comment.pdf

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SIDNEY MEIEROTTO
7701 Ustick #25
Boise, Idaho 83704
2003 Jur~ ! 7 AM 8: 21
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UTtUTiES CQivH!1ISSION
June 13, 2003
Commissioners
Idaho Public Utilities Commission
472 W Washington Street
Boise, Idaho 83702
Re: My Comments 011 Qwest Local Service
Deregulation Petition
Dear Commissioners:
I am one of the Intervenors in this case, but I did not testify because at the time testimony
was due, I thought I was no longer a Qwest customer. It turned out that I was unable to
disconnect Qwest and substitute MCI, so I have in fact remained a Qwest customer and that is
why I did appear at the hearing in this case.
I do not believe Qwest should be able to deregulate local service until such time as their
billing practices are subject to some kind of supervision, such as arbitration. Further, the ITSAP
credit should be applied to cell phones too. Presently it is only applicable to land line phones.
receive this credit on my land line and it is necessary for me.
My problems with Qwest billing began in December, 2002, when I attempted to
disconnect MSN service. My son actually ordered it, and he moved out in December, so I didn
have any use for it, since he took his computer. My wife, Tina Dietz, and I made 6 or 7 phone
calls to Qwest with no results. I received a disconnect notice and I had to pay for this service
even though I didn t use it. I am still (in June) being charged $21 a month for MSN.
, in March I talked to MCI and tried to change phone carriers. However, several weeks
after I talked to them, MCI called and said I needed to put down a $60 deposit. But, then Qwest
kept charging for MSN and I did not pay and now MCI says they cannot connect me because
Qwest has a block on my line. I presently have a bill for $21 for the June MSN charge. I don
use MSN or want it.
I do feel the survey results by Dr. Lincoln are not reliable because I know that many people
refuse to answer these surveys and Dr. Lincoln did not ask the customers surveyed if they had
problems with Qwest, which might affect a customers response to the questions.
Thank you for considering my views. ~c!