20101012Exhibit B to the Application.pdf

Owest
1600 7th Avenue, Room 1506
Seattle, Washington 98191
[phone]
Facsimile [phone]
Maura E. Peterson
Paralegal
Regulatory Law
2010 OCT 12 AM 9: 24 Qwest~
Spirit of Service'"
Via Overnight delivery
October 8, 2010
Jean Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
P.O. Box 83720
Boise, Idaho 83720-0074
Re: Case No. QWE-T-1O-06
Exhibit B to LibertyBell IQwest Interconnection Agreement
Dear Ms. Jewell:
Please find enclosed an original and three copies of Exhibit B to the Interconnection
Agreement between Qwest Corporation and Liberty-Bell Telecom, LLC. This exhibit was
inadvertently i d m the original filing.
MEP/mep
cc: Service list
~*--tLJ-Òb
1=x~,h;1/3 .
iOin OCT' 2 AM 9=24
Qwest
Spirit of Service
Service Penormance Indicator Definitions (PI D)
14-State 271 PID Version 9.0
QWEST'S SERVICE PERFORMANCE INDICATOR DEFINITIONS (PID)
14-State 271 PID Version 9.0
Introduction
Qwest will report performance results for the service performance indicators defined herein. Qwest wil report
separate performance results associated with the services it provides to Competitive Local Exchange Carriers
(CLECs) in aggregate (except as noted herein), to CLECs individually and, as applicable, to Qwests retail
customers in aggregate. Within these categories, performance results related to service provisioning and
repair will be reported for the products listed in each definition. Reports for CLECs individually will be subject
to agreements of confidentiality and/or nondisclosure.
The definitions in this version of the PID apply in the 14 states of Qwests local service region: Arizona,
Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota,
Utah, Washington and Wyoming. Individual state Performance Assurance Plans may specify and apply state
specific variations from the Performance Measure definitions and/or standards contained herein.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page i
Qwests Service Penormance Indicator Definitions
Table of Contents
ELECTRONIC GATEWAY AVAILABILITY..........................................................................1
GA-1 - Gateway Availability -IMA-GUI..............................................................................1
GA-2 - Gateway Availabilty -IMA-EDI..............................................................................2
GA-3 - Gateway Availability - EB-TA.........................;.......................................................3
GA-4 - System Availability - EXACT .................................................................... ..............4
GA-6 - Gateway Availability - GUI -- Repair ......................................................................5
GA-7 - Timely Outage Resolution following Softare Releases........................................ 6
PRE-ORDER/ORDER .........................................................................................."................ 7
PO-1 - Pre-Order/Order Response Times.......................................;..................................7
PO-2 - Electronic Flow-through........................................................................................ 10
PO-3 - LSR Rejection Notice Interval...............................................................................12
PO-4 - LSRs Rejected......................................................................................................13
PO-5 - Firm Order Confirmations (FOCs) On Time.......................................................... 14
PO-6 _ Work Completion Notification Timeliness......................... ..... ....................... ........ 17
PO-7 - Billng Completion Notification Timeliness............................................................ 18
PO-8 - Jeopardy Notice Interval..................................... ..................................................20
PO-9 - Timely Jeopardy Notices................................................. ................................. ....21
PO-15 - Number of Due Date Changes per Order ........................................................... 22
PO-16 - Timely Release Notifications...........................................................................23
PO-19 - Stand-Alone Test Environment (SATE) Accuracy ..............................................25
PO-20 (Expanded) - Manual Service Order Accuracy......................................................28
ORDERING AND PROVISIONING .....................................................................................34
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center....... 34
OP-3 -Installation Commitments Met ..............................................................................35
OP-4 -Installation Interval................................................................................................38
OP-5 - New Service Quality............................................................................................. 41
OP-6 - Delayed Days....................................................................................................... 46
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop....................... .............. ...........49
OP-8 - Number Portabilty Timeliness.............................................................................. 50
OP-13 - Coordinated Cuts On Time - Unbundled Loop................................................... 51
OP-15 -Interval for Pending Orders Delayed Past Due Date .......................................... 53
OP-17 - Timeliness of Disconnects associated with LNP Orders..................................... 56
MAINTENANCE AND REPAIR ...........................................................................................58
MR-2 - Calls Answered within 20 Seconds -Interconnect Repair Center ....................... 58
MR-3 - Out of Service Cleared within 24 Hours ............................... ................................59
MR-4 - All Troubles Cleared within 48 hours................................... ......... ....... ......... ........61
MR-5 - All Troubles Cleared within 4 hours.... ..................... .......... ...................... ..... ........63
MR-6 - Mean Time to Restore...........................................................................................65
MR-7 - Repair Repeat Report Rate.................................................................................. 68
MR-8 - Trouble Rate. ................................................ ........................... ............................71
MR-9- Repair Appointments Met..................................................................................... 74
MR-10 - Customer and Non-Qwest Related Trouble Reports.......................................... 75
MR-11 - LNP Trouble Reports Cleared within Specified Timeframes ............................. 77
BI LLI N.G ........ .......... ................. .......... .......... ........ .... .... ........ ............... ............ ................ ........ 7.9
BI-1 - Time to Provide Recorded Usage Records ....................;..~.................................... 79
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page ii
Table of Contents (continued)
BI-2 - Invoices Delivered within 1 0 Days..........................................................................80
BI-3 - Billing Accuracy - Adjustments for Errors ..............................................................81
BI-4 - Billing Completeness .............................................................................................. 82
DATABASE UPDATES....................................................................................................... 83
DB-1 - Time to Update Databases ...................................................................................83
DB-2 - Accurate Database Updates.........................,.......................................................85
DIRECTORY ASSISTANCE ................................................................................................86
DA-1 - Speed of Answer - Directory Assistance.......,...................................................... 86
OPERATOR SERVICES ........................ .............................................................................87
OS-1 - Speed of Answer - Operator Services .................................................................87
NETWORK PERFORMANCE .............................................................................................88
NI-1 - Trunk Blocking ....................................................................................................... 88
NP-1 - NXX Code Activation ............................................................................................90
COLLOCATION .. ........ ........................................................................................................92
CP-1 - Collocation Completion Interval.................................. ................................ ..........92
CP-2 - Collocations Completed within Scheduled Intervals... ....... .......... .............. ...........95
CP-3 - Collocatior, Feasibility Study Interval....................................................................98
CP-4 - Collocation Feasibility Study Commitments Met....................................... ............ 99
DEFINITION OF TERMS ...................................................................................................100
GLOSSARY OF ACRONYMS ..................... ........ .............................................................. 104
APPENDIX A.....................................................................................................................106
Feature , Detail ........................................ ... ........ .................. ............................................ 106
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page iii
Electronic Gateway Availabilty
GA-1 - Gateway Availabilty -IMA-GUI
Purpose:
Evaluates the quality of CLEC access to the IMA-GUI electronic gateway and one associated system,
focusing on the extent they are actually available to CLECs.
Description:
GA-1A: Measures the availability of the IMA-GUI (Interconnect Mediated Access- Graphical User
Interface), and reports the percentage of Scheduled Availability Time the IMA-GUI interface is
available for view and/or input.
.Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the
currently published hours of availability found on the following website:
http://ww.qwest.com/wholesale/cmp/ossHours.html.
GA-1 D: Measures the availability of the SIA system, which facilitates access for the IMA-GUI interface
and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the SIA
system is available. Scheduled availability times wil be no less than the same hours as listed for
IMA-GUI and IMA-EDI..Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time..Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/orupgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance..An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le.,IMA-GUI, SIA), affecting Qwests ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Region-wide leveL.
results Results will be reported as follows:
GA-1A IMA Graphical User Interface Gateway
GA-1D SIA system
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) .; (Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 1
GA-2 - Gateway Availabilty -IMA-EDI
Purpose:
Evaluates the quality of CLEC access to the IMA-EDI electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of IMA-EDI (Interconnect Mediated Access - Electronic Data Interchange)
interface and reports the percentage of scheduled availabilty time the IMA-EDI Interface is available
for view and/or input. All times during which the interface is scheduled to be operating during the
reporting period are measured..Scheduled Up Time hours for.IMA-EDI based on the currently published hours of availability found
on the following website: http://ww.qwest.com/wholesale/cmp/ossHours.html. Time Gateway is
Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
.Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the interface is not available due
to maint~nance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance..An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., IMA-EDI), affecting Qwests ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide leveL.
açiçireçiate results (See GA-1D for reporting of SIA system availability.)
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability Time During Reporting Period) ) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 2
GA-3 - Gateway Availabilty - EB-TA
Purpose:
Evaluates the quality of CLEC access to the EB-TAinterface, focusing on the extent the gateway is
actuallv available to CLECs.
Description:
Measures the availability of EB-TA (Electronic Bonding - Trouble Administration) interface and reports
the percentage of scheduled availability time the EB-TA Interface is available..Scheduled Up Time hours are based on the currently published hours of availability found ,on the
following website: http://ww.qwest.com/wholesale/cmp/ossHours.html..Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time..Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work wil be provided no less than 48 hours in advance..An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., EB-TA), affecting Qwests abilty to serve its customers. An outage is determined
by Qwest technicians through the use of verifiable data, collected from the affected customer(s)
and/or from mechanized event manaaement systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide leveL.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 3
GA-4 - System Availabilty - EXACT
Purpose:.
Evaluates the quality of CLEC batch access to the EXACT electronic access service request system,
focusinQ on the extent the system is actually available to CLECs.
Description:
Measures the availability of EXACT system and reports the percentage of scheduled availabilty time
the EXACT system is available..Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://ww.qwest.com/wholesale/cmp/ossHours.html..Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
.Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the system is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for rQutine maintenance
and/or upgrade work wil be provided no less than 48 hours in advance..An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EXACT), affecting Qwests ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event manaQement systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide leveL.
formula:
((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) + (Number of
Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 4
GA-6 - Gateway Availabilty - GUI - Repair
Purpose:
Evaluates the quality of GLEC access to the GUI Repair electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports
the percentage of scheduled availability time the interface is available for view and/or input. All times
during which the interface is scheduled to be operating during the reporting period are measured..Scheduled Up Time" hours are based on the currently published hours of availability found on the
following website: http://ww.qwest.com/wholesale/cmp/ossHours.html..Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time..Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work wil be provided no less than 48 hours in advance..An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., GUI-Repair), affecting Qwests ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide leveL.
aaareaate results
Formula:
(Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period -; Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availabilty:Notes:
Available
Qwest IdahoSGAT Third Revision, Eighth Amended Exhibit B June 26,2007 PageS
GA-7 - Timely Outage Resolution following Softare Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to softare releases for
specified OSS interfaces, focusing on CLEC-affecting software releases involving the specified gateways
or systems.
Description:
· Measures the percentage of gateway or system outages, which are attributable to ass system
software releases and which occur within two weeks after the implementation of the OSS system
software releases, that are resolved NOTE 1 within 48 hours of detection by the Qwest monitoring group
or reporting by a CLEC/co-provider.
· Includes software releases associated with the following OSS interfaces in Qwest: IMA-GUI, IMA-
EDI, and CEMR, Exchan~e Access, Control, & Tracking (EXACT)NOTE 2, Electronic Bonding- Trouble
Administration (EB -TA) OTE 3
· An outage for this measurement is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting Qwest's ability to serve its customers or data loss NOTE 4 on
the Qwest side of the interface. An outage is determined by Qwesttechnicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event management
systems.
. The outage resolution time interval considered in this measurement starts atthe time Qwests
monitoring group detects a failure, or at the date/time of the first transaction sent to Qwest that cannot
be processed (i.e. lost data), and ends with the time functionality is restored or the lost data is
recovered.
Reporting Period: Monthly
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide leveL.
Formula:
((Total outages detected within two weeks of a Softare Release that are resolved within 48 hours of the
time Qwest detects the outage) + (Total number of outages detected within two weeks of Software
Releases resolved in the Reporting Period)) x 100
Exclusions:
· Outages in releases prior to any CLEC migrating to the release.
· Duplicate reports attributable to the same software defect.
Product Reporting: None Standards:
Volume = 1-20:1 miss
Volume ~ 20: 95%
Availabilty:
Available
Notes:
1. "Resolved" means that service is restored to the reporting CLEC, as
experienced by the CLEC.
2. EXACT is a Telecordia system. Only releases for changes initiated by
Qwest for hardware or connectivity will be included in this measurement.
3. Outages reported under EB-TA are the same as outages in MEDIACC.
4. For data loss to be considered for GA-7, a functional acknowledgement
must have been provided for the data in question (e.g., EDI 997, LSR ID
or trouble ticket number).
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 6
Pre-Order/Order
PO-1 - Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/ordering queries for CLECs through the use of
Qwests Operational Support Systems (OSS). Qwests OSS are accessed through the specified gateway
interface. ..
Description:
PO-1A & PO-1B:
Measures the time interval between query and response for specified pre-order/order transactions through the
electronic interface.
· Measurements are made using a system that simulates the transactions of requesting pre-
ordering/ordering information from the underlying existing OSS. These simulated transactions are made
through the operational production interfaces and existing systems in a manner that reflects, in. a
statistically-valid manner, the transaction response times experienced by CLEC service representatives in
the reporting period.
· The time interval between query and response consists of the period from the time the transaction request
was "sent" to the time it is "received" via the gateway interface. ..
· A query is an individual request for the specified type of information.
PO-1C:
· Measures the percentage of all IRTM Queries measured by PO-1A & 1 B transmitted in the reporting
period that timeout before receiving a response.
PO-1D:
· Measures the average response time for a sampling of rejected queries across preorder transaction types.
The response time measured is the time between the issuance of a pre-ordering transaction and the
receipt of an error message associated with. a "rejected query." A rejected query is a transaction that
cannot be successfully processed due to the provision of incomplete or invalid information by the sender,
which results in an error message back to the sender. NOTE 1Reporting Period: One month Unit of Measure:
PO-1A, PO-1B, & PO-1D: Seconds
PO-1C: Percent
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 7
PO-1 - Pre-Order/Order Response Times (continued)
Reporting
Comparisons:
CLEC aggregate.
Disaggregation Reporting: Region-wide leveL. Results are reported as follows:
PO-1A Pre-Order/Order Response Time for IMA-GUI
PO-1 B Pre-Order/Order Response Time for IMA-EDI
Results are reported separately for each of the following transaction types: NOTE 2
1. Appointment Scheduling (Due Date Reservation, where appointment is required)
2. Service Availability Information
3. Facility Availability
4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools NOTE 3
8. Left intentionally blank to preserve numbering
9. Connecting Facility Assignment NOTE 4
10. Meet Point Inquiry NOTE 5
For PO-1A (transactions via IMA-GUI), in addition to reporting total response time,
response times for each of the above transactions wil be reported in two parts: (a) time
to access the request screen, and (b) time to receive the response for the specified
transaction. For PO-1A 6, Telephone Number, a third part (c) accept screen, wil be
reported.
For PO-1 B (transactions via IMA-EDI), request/response will be reported as a combined
number.
PO-1C Results for PO-1C wil be reported according to the gateway interface used:
1. Percent of Preorder Transactions that Timeout IMA-GUI
2. Percent of Preorder Transactions that Timeout IMA-EDI
PO-1 D Results for PO-1 D will be reported according to the gateway interface used:
1. Rejected Response Times for IMA-GUI
2. Rejected Response Times for IMA-EDI
Formula:
PO-1A & PO-1B = i'((Query Response Date & Time) - (Query Submission Date & Time)) + (Number of
Queries Submitted in Reporting Period)
PO-1C = ((Number of IRTM Queries measured by PO-1A & 1 B that Timeout before receiving
response) + (Number of IRTM Queries Transmitted in Reporting Period)) x 100
PO-1D = I.((Rejected Query Response Date & Time) - (Query Submission Date & Time)) +
(Number of Rejected Query Transactions Simulated by IRTM)
Exclusions:
PO-1A & PO-1B:
· Rejected requests/errors, and timed out transactions
PO-1C:
· Rejected requests and errors
PO-1D:
. Timed out transactions
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 8
PO-1 - Pre-Order/Order Response Times (continued)
Product Reporting: None Standards:IMA-GUI IMA-EDI
Total Response Time:
1.Appointment Scheduling -=10 seconds -=10 seconds
2.Service Availability -=25 seconds -=25 seconds
Information
3.Facility Availability -=25 seconds6 -=25 seconds6
4.Street Address Validation -=10 seconds -=10 seconds
5.Customer Service Records -=12.5 seconds6 -=12.5 seconds6
6.Telephone Number -=10 seconds -=10 seconds
7.L00il Qualification Tools ~ 20 seconds7 ~ 20 secondsNOT 3
8.Left intentionally blank to
preserve numbering
9.Connecting Facility ~ 25 seconds ~ 25 seconds
Assignment
10. Meet Point Inquiry ~ 30 seconds ~ 30 seconds
PO-1C-1
PO-1C-2
PO-1D-1 & 2
Notes:
1. Rejected query types used in PO-1 D are those developed for internal
Qwest diagnostic purposes.
2. As additional transactions, currently done manually, are mechanized,
they wil be measured and added to or included in the above list of
transactions, as applicable.
3. Results based on a weighted combination of ADSL Loop Qualification
and Raw Loop Data TooL.
4. Results based on Connecting Facility Assignment by Unit Query.
5. Results based on meet Point Query, POTS Splitter option for Shared
loops.
6. Times reflect non-complex services, including residential, simple
business, or POTS account. Does not include ADSL or accountp25
lines.
7. Benchmark applies to response time only. Request time and Total
time will also be reported.
0.5%
0.5%
Diagnostic
Availabilty:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 9
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent Qwests processing of CLEC Local Service Requests (LSRs) is completely
electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the service
order orocessor without human intervention or without manual retvpinQ.
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic
gateway interface to the Service Order Processor (SOP) without any human intervention.
· Includes all LSRs that are submitted electronically through the specified interface during the
reporting period, subject to exclusions specified below.
PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified
electronic gateway interface to the SOP without any human intervention.
· Includes all flow-through-eligible LSRs that are submitted electronically through the specified
interface durina the reoortinQ period, subject to exclusions specified below.
Reporting Period: One month I Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level (per multi-
aggregate, individual CLEC state system serving the state).
Results for PO-2A and PO-2B will be reported
according to the gateway interface* used to submit the
LSR:
1 LSRs received via IMA-GUI
2 LSRs received via IMA-EDI
*CO also reports an aggregate of IMA-GUI and IMA-EDI
results.
Formula:
PO-2A = ((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without
human intervention) + (Total Number of Electronic LSRs that pass through the Gateway
Interface)) x 1 00
PO-2B = ((Number of f1ow-through-eligible Electronic LSRs that actually pass from the Gateway
Interface to the SOP without human intervention) + (Number of flow-through-eligible
Electronic LSRs received through the Gateway Interface)) x 100
Exclusions:
· Rejected LSRs and LSRs containing CLEC-caused non-fatal errors.
· Non-electronic LSRs (e.g., via fax or courier).
. Records with invalid product codes.
· Records missing data essential to the calculation of the measurement per the PID.
· Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capabilty to
disallow duplicate LSR #'s.)
. Invalid startstop dates/times.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 10
PO-2 - Electronic Flow-through (continued)
Product Reporting:Standards:.Resale PO-2A:
.Unbundled Loops (with or Diagnostic
without Local Number .
Portability)PO-2B:
.Local Number Portability.UNE-P (POTS) and UNE-P Resale:95%
(Centrex 21)Unbundled Loops:85%.Line Sharing LNP:95%
UNE-P (POTS & Centrex 21):95%
Line Sharinçi:Diagnostic I~UI""
Availabilty:Notes:
Available 1.The list of LSR types classified as eligible for flow through is contained in
the "LSRs Eligible for Flow Through" matrix. This matrix also includes
availability for enhancements to flow through. Matrix wil be distributed
through the CMP process.
2.The standard and future disaggregated reporting of the Line Sharing
product is TBD, pending resolution of TRO issues.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 11
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which Qwest notifies CLECs that electronic and manual LSRs were
rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the
LSR for standard categories of errors/reasons.
. Includes all LSRs submitted through the specified interface that are rejected during the reporting
period.
. Standard reasons for rejections are: missing/incomplete/mismatchinglunintelligible information,
duplicate request or LSRlPON (purchase order number), no separate LSR for each account
telephone number affected, no valid contract, no valid end user verification, account not working in
Qwest territory, service-affecting order pending, request is outside established parameters for
service, and lack of CLEC response to Qwest question for clarification about the LSR.
. Included in the interval is time required for efforts by Qwest to work with the CLEC to avoid the
necessity of rejecting the LSR.
. With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving
human intervention) and (2) published Gateway Availability hours for auto-rejects (involving no
human intervention). Business hours are defined as time during normal business hours of the
Wholesale Delivery Service Centers, except for PO-3C in which hours counted are workweek
clock hours. Gateway Availability hours are based on the currently published hours of availability
found on the following website: http://ww.qwest.com/wholesale/cmp/ossHours.html.Reporting Period: One month Unit of Measure:
PO-:3A-1, PO-3B-1 & PO-3C - Hrs: Mins.
PO-3A-2 & PO-3B-2 - Mins: Secs.
Disaggregation Reporting:
Results for this indicator are reported according to the gateway interface
used to submit the LSR:
. PO-3A-1, LSRs received via IMA-GUI and rejected manually:
Statewide
. PO-3A -2, LSRs received via IMA-GUI and auto-rejected: Region
wide
. PO-3B-1, LSRs received via IMA-EDI and rejected manually:
Statewide
. PO-3B -2, LSRs received via IMA-EDI and auto-rejected: Region
wide
. PO-3C, LSRs received via facsimile: Statewide
Reporting Comparisons:
CLEC aggregate and
individual CLEC results
Formula:
i: ((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt)) + (Total number of
LSR Rejection Notifications)
Exclusions:
. Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PID.
. Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'s.)
. Invalid startstop dates/times.
Product Reporting: Not applicable (reported by
ordering interface).
Standards:
. PO-3A-1 and -3B-1 : :: 12 business hours
. PO-3A -2 and -3B -2: :: 18 seconds. PO-3C: :: 24 work week clock
hours
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 12
PO-4 - LSRs Rejected
Purpose:
Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help
address potential issues that miqht be raised by the indicator of LSR rejection notice intervals.
Description:
Measures the percentage of LSRs rejected (returned to the CLEC) for standard categories oferrors/reasons. .
· Includes all LSRs submitted through the specified interface that are rejected or FOC'd during the
reporting period.
. Standard reasons for rejections are: missing/incomplete/mismatching/unintellgible information;
duplicate request or LSRlPON (purchase order number); no separate LSR for each account
telephone number affected; no valid contract; no valid end user verification; account not working in
Qwest territory; service-affecting order pending; request is outside established parameters for
service; and lack of CLEC response to Qwest uestion for clarification about the LSR.
Reporting Period: One month Unit of Measure: Percent of LSRs
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting:
Results for this indicator are reported according to
the gateway interface used to submit the LSR:
PO-4A-1 LSRs received via IMA-GUI and
rejected manually - Region wide
PO-4A -2 LSRs received via IMA-GUI and
auto-rejected - Region wide
PO-4B-1 LSRs received via IMA-EDI and
rejected manually - Region wide
PO-4B -2 LSRs received via IMA-EDI and
auto-rejected - Region wide
PO-4C LSRs received via facsimile-
Statewide
Formula:
((Total number of LSRs rejected via the specified method in the reporting period) + (Total of all LSRs
that are received via the specified interface that were rejected or FOC'd in the reporting period)) x 100
Exclusions:
. Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PID.
. Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'s.)
. Invalid startstop dates/times.
Product Reporting: Not applicable (reported by Standard: Diagnostic
orderinq interface).Availabilty: Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 13
PO-5- Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Qwest returns Firm Order Confirmations (FOCs) to CLECs in
response to LSRs/ASRs received from CLECs, focusing on the degree to which FOCs are provided
within specified intervals.
Description:
Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs within the
intervals specified under "Standards" below for FOC notifications.
. Includes all LSRs/ASRs that are submitted through the specified interface or in the specified
manner (i.e., facsimile) that receive an FOC during the reporting period, subject to exclusions
specified below. (Acknowledgments sent separately from an FOC (e.g., EDI 997 transactions are
not included.)
. For PO-5A, the interval measured is the period between the LSR received date/time (based on
scheduled up time) and Qwests response with a FOC notification (notification date and time).
. For PO-58, 5C, and 5D, the interval measured is the period between the application date and time,
as defined herein, and Qwests response with a FOC notification (notification date and time).
. "Fully electronic" LSRs are those (1) that are received via IMA-GUlorIMA-EDI, (2) that involve no
manual intervention, and (3) for which FOCs are provided mechanically to the CLEC. NOTE 2
. "Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EDI and involve manual
processing.
. "Manual" LSRs are received manually (via facsimile) and processed manually.
. ASRs are measured only in business days.
. LSRs will be evaluated according to the FOC interval categories shown in the "Standards" section
below, based on the number of lines/services requested on the LSR or, where multiple LSRs from
the same CLEC are related, based on the combined number of lines/services requested on the
related LSRs.
Reporting Period: One month I Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level (per multi-state system
Comparisons: CLEC serving the state).
aggregate and individual Results for this indicator are reported as follows:
CLEC results . PO-5A:* FOCs provided for fully electronic LSRs received via:
- PO-5A-1 IMA-GUI
- PO-5A-2 IMA-EDI
. PO-58:* FOCs provided for electronic/manual LSRs received via:
- PO-58-1 IMA-GUI
- PO-58-2 IMA-EDI .
. PO-5C:* FOCs provided for manual LSRs received via Facsimile.
. PO-5D: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-5A, PO-58 and PO-5C measurements listed above
will be further disaggregated as follows:
- (a) FOCs provided for Resale services and UNE-P
- (b) FOCs provided for Unbundled Loops and specified
Unbundled Network Elements
- (c) FOCs provided for LNP
Formula:
PO-5A = HCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received
date/time (based on scheduled Up time))" is within 20 minutes) + (Total Number of original
FOC Notifications transmitted for the service category in the reporting period)) x 100
PO-58, 5C, & 5D = HCount of LSRs/ASRs for which the original FOC's "(FOC Notification Date & Time)
- (Application Date & Time)" is within the intervals specified for the service category involved)
+ (Total Number of original FOC Notifications transmitted for the service category in the
reportinQ periodH x 100
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit 8 June 26,2007 Page 14
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Exclusions:.LSRs/ASRs involving individual case basis (ICB) handling based on quantities of lines, as specified
in the "Standards" section below, or service/request types, deemed to be projects..Hours on Weekends and holidays. (Except for PO-5A which only excludes hours outside the
scheduled up time)..LSRs with CLEC-requested FOC arrangements different from standard FOC arrangements..Records with invalid product codes..Records missing data essential to the calculation of the measurement per the PID..Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'s.).Invalid startstop dates/times.
Additional PO-5D exclusion:.Records with invalid a )plication or confirmation dates.
Product Reporting:Standards:
.For PO-5A (all):95% within 20 minutes NUIt:;!
.For PO-5A, -5B and .For PO-5B (all):90% within standard FOC intervals
-5C:(specified below)
(a) Resale services .For PO-5C (manual):90% within standard FOC intervalsUNE-P (POTS)specified below PLUS 24 hours NOTE 3and UNE-P Centrex .For PO-5D (LIS Trunks): 85% within eiQht business days
(b) Unbundled Loops
and specified Standard FOC Intervals for PO-58 and PO-5CUnbundled Network
Elements.Product Group NOTE 1 FOC Interval
(c) LNP Resale
For PO-5D: LIS Residence and Business POTS 1-39 lines .ISDN-Basic 1-10 linesTrunks.Conversion As Is 24 hours-
-Adding/Changing features-Add primary directory listing to established loop-Add call appearance
Centrex Non-Design 1-19 lines
with no Common Block Configuration
Centrex line feature chanoes/adds/removals (all)
LNP 1-24 lines
Unbundled Loops 1-24 loops
2/4 Wire analog
DS3 CaoableSub-loop 1-24 sub-loops
(included in Product ReoortinQ Qroup (b))
Line Sharing/Line Splitting/Loop Splitting
1-24 shared loops
fincluded in Product Reportino orouo (b)l
Unbundled Network Element-Platform (UNE-P POTS)
1 - 39 lines
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 PageJ5
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
1-10 lines
48 hours
1-3
1-24 trunks
1-24
1-24
1-3
25-49 lines
Resale
Centrex (including Centrex 21, Non-design,
Centrex 21 Basic ISDN, Centrex-Plus,
Centron, Centrex Primes) 1-10 lines
- With Common Block Configuration required
- Initial establishment of Centrex CMS services
- Tie lines or NARs activity
- Subsequent to initial Common Block
- Station lines
- Automatic Route Selection
- Uniform Call Distribution
- Additional numbersUNE-P Centrex 1-10 linesUNE-P Centrex 21 1-10 lines
Unbundled Loops with Facilty Check(NOTE 2, 3) 1 - 24 loops
2/4 wire Non-loaded
ADSL compatible
ISDN capable
XDSL-I capable
DS1 capable
Resale
ISDN-PRI (Trunks)
For PO-50: .
LIS Trunks
Notes:
1. LSRs with quantities above the highest number specified for
each product type are considered ICB.
2. Unbundled Loop with Facility Check can be processed
electronically; however, because this category always carries a
72-hour FOCinterval the FOC results for this product will
appear in PO-5B if received electronically or PO-5C if received
manually.
3. Unbundled Loop with Facility Check wil not add an additional
24 hours to the 72-hour interval if the LSR is submitted
manually.
72 hours
1-12 trunks 96 hours
8 business
days1-240 trunk circuits
Availabilty:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 16
PO-6 - Work Completion Notification Timeliness
Purpose:
To evaluate the timeliness of Qwest issuing electronic notification at an LSR level to CLECs that
provisioning work on all service orders that comprise the CLEC LSR have been completed in the
Service Order Processor and the service is available to the customer.
Description:
PO-6A&68:.Includes all orders completed in the Qwest Service Order Processor that generate completion
notifications in the reporting period, subject to exclusions shown below..The start time is the date/time when the last of the service orders that comprise the CLEC LSR is
posted as completed in the Service Order Processor..The end time is when the electronic order completion notice is made available (IMA-GUI) NOTE 1 or
transmitted (IMA-EDI) to the CLEC via the ordering interface used to place the local service
request. The notification is transmitted at an LSR level when all service orders that comprise the
CLEC LSR are complete..With hours: minutes reporting, hours counted are during the published Gateway Availability hours.
Gateway Availability hours are based on the currently published hours of availability found on the
followinQ website: http://ww.Qwest.com/wholesale/cmp/ossHours.html.
Reporting Period:
i Unit of Measure:One month PO-6A - 68:Hrs:Mins
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: CLEC
aggregate and individual .PO..6A Notices transmitted via IMA-GUI
CLEC results..PO-68 Notices transmitted via IMA-EDI
Formula:
For completion notifications generated from LSRs received via IMA-GUI:
Pü-A = L((Date and Time Completion Notification made available to CLEC) - (Date and Time the
last of the service orders that comprise the CLEC LSR is completed in the Service Order Processor)) +
(Number of completion notifications made available in reporting period)
For completion notifications generated from LSRs received via IMA-EDI:
PO-68 = L((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of
the service orders that comprise the CLEC LSR is completed in the Service Order Processor.)) +
(Number of completion notifications transmitted in reporting period)
Exclusions:
PO-6A&68:.Records with invalid completion dates..LSRs submitted manually (e.g., via facsimile)..ASRs submitted via EXACT.
Product Reporting:Standard:
PO - 6A & 68 Aggregate reporting for all products ordered through 6 hours
IMA-GUI and, separatelv, IMA-EDI (see disaaareaation reportinaL.
Availabilty:Notes:
Available 1.The time a notice is "made available" via the IMA-GUI is the time Qwest stores
a status update related to the completion notice in the IMA Status Updates
database. When this occurs, the notice can be immediately viewed by the
CLEC using the Status Updates window or by using the LSR Notice Inquiry
function.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit 8 June 26,2007 Page 17
PO-7 - Biling Completion Notification Timeliness
Purpose:
To evaluate the timeliness with which electronic biling completion notifications are made available or
transmitted to CLECs, focusing on the percentage of notifications that are made available or
transmitted (for CLECs) or posted in the billinQ system (for Qwest retail) within five business davs.
Description:
PO-7A & 7B:
. This measurement includes all orders posted in the CRIS biling system for which biling completion
notices are made available or transmitted in the reporting period, subject to exclusions shown
below.
. Intervals used in this measurement are from the time a service order is completed in the SOP to
the time billing completion for the order is made available or transmitted to the CLEC.
- The time a notice is "made available" via the IMA-GUI consists of the time Qwest stores the
completion notice in the IMA Status Updates database. When this occurs, the notice can be
immediately viewed by the CLEC using the Status Updates window.
- The time a notice is "transmitted" via IMA-EDI consists of the time Qwest actually transmits the
completion notice via IMA-EDI. Applicable only to those CLECs who are certified and setup to
receive the notices via IMA-EDI.
. The start time is when the completion of the service order is posted in the Qwest SOP. The end
time is when, confirming that the order has been posted in the CRIS biling system, the electronic
billing completion notice is made available to the CLEC via the same ordering interface (IMA-GUI
or IMA-EDI) as used to submit the LSR.
. Intervals counted in the numerator of these measurements are those that are five business days or
less.
PO-7C:
. This measurement includes all retail orders posted in the CRIS Billing system in the reporting
period, subject to exclusions shown below.
. Intervals used in this measurement are from the time an order is completed in the SOP to the time
it is posted in the CRIS biling system.
. The start time is when the completion of the order is posted in the SOP. The end time is when the
order is posted in the CRIS billing system.
. Intervals counted in the numerator of this measurement are those that are five business days or
less.
Reporting Period: One month
Reporting Comparisons:
PO-7A and -7B: CLEC
aggregate and individual CLEC
results.
PO-7C: Qwest retail results.
Formula:
For wholesale service orders Qwestgenerates for LSRs received via IMA:
PO-7A = (Number of electronic biling completion notices in the reporting period made available
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices made available during the reporting period)
(Number of electronic biling completion notices in the reporting period transmitted
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices transmitted during the reporting period) .
I Unit of Measure: Percent
Disaggregation Reporting: Statewide leveL.
. PO-7 A Notices made available via IMA-GUI
. PO-7B Notices transmitted via IMA-EDI
. PO-7C Biling system posting completions for Qwest Retail
PO-7B =
For service orders Qwest generates for retail customers (i.e.. the retail analogue for PO-7A & -7B):
PO-7C = (Total number of retail service orders posted in the CRIS billing system in the reporting
period that were posted within 5 business days) + (Total number of retail service orders
posted in the CRIS bilinQ system in the reportinQ period)
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 18
PO-7 - Biling Completion Notification Timeliness (continued)
Exclusions:
PO-7A, 78 & 7C.Services that are not billed through CRIS, e.g. Resale Frame Relay..Records with invalid completion dates.
PO-7A& 78.LSRs submitted manually..ASRs submitted via EXACT.
Product Reporting:Standard:
Aggregate reporting for all products ordered through IMA-PO-7A and -78: Parity with PO-7C
GUI and, separately, IMA-EDI (see disaggregation
reporting).
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit 8 June 26,2007 Page 19
PO-8, - Jeopardy Notice Interval
Purpose:
Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates
jeopardy notifications are provided to CLECs (regardless of whether the due date was actually
missed),
Description:
Measures the average time lapsed between the date the customer is first notified of an order jeopardy
event and the original due date of the order..Includes all orders completed in the reportinq period that received ieopardv notifications.
Reporting Period: One month Unit of Measure: Average Business days 1M t: I
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide leveL.
aggregate, individual CLEC and Qwest (This measure is reported by jeopardy notification process
Retail results as used for the categories shown under Product
Reporting.)
Formula:
(I.(Date of the original due date of orders completed in the reporting period that received jeopardy
notification - Date of the first jeopardy notification).; Total orders completed in the reporting period
that received jeopardy notification)
Exclusions:.Jeopardies done after the original due date is past..Records involving official company services..Records with invalid due dates or application dates..Records with invalid completion dates..Records with invalid product codes..Records missinQ data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
A Non-Designed Services A Parity with Retail POTS
B Unbundled Loops (with or without B Parity with Retail POTS
Number Portability)
C LIS Trunks C Parity with Feature Group D (FGD) services
D UNE-P (POTS)D Parity with Retail POTS
Availabilty:Notes:"
Available 1. For PO-BA and -D, Saturday is counted as a
business day for all non-dispatched orders for
Resale Residence, Resale Business, and UNE-P
(POTS), as well as for the retail analogues
specified above as standards. For dispatched
orders for Resale Residence, Resale Business,
and UNE-P (POTS) and for all other products
reported under PO-BB and -Be, Saturday is
counted as a business day when the service order
is due on Saturday.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 20
PO-9 - Timely Jeopardy Notices
Purpose:
When original due dates are missed, measures the extent to which Qwest notifies customers in
advance of ieopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided..Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed in the reporting period that missed the original due date.
Change order types included in this measurement consist of all C orders representing inward
activity..Missed due date orders with jeopardy notifications provided on or after the original due date is
past will be counted in the denominator of the formula but will not be counted in the numerator.
Reporting Period: One month
I Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide leveL.
aggregate, individual CLEC and (This measure is reported by jeopardy notification process as
Qwest Retail.results used for the cateQories shown under Product Reporting.)
Formula:
((Total missed due date orders completed in the reporting period that received jeopardy notification in
advance of original due date) -; (Total number of missed due date orders completed in the reporting
period)) x 100
Exclusions:.Orders missed for customer reasons..Records with invalid product codes.
.Records involving official company services..Records with invalid due dates or application dates..Records with invalid completion dates..Records with invalid product codes..Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
A Non-Designed Services .A Parity with Retail POTS
B Unbundled Loops (with or without Number B Parity with Retail POTS
Portability)
C LIS Trunks C Parity with Feature Group D (FGD) Services
D UNE-P (POTS)D Parity with Retail POTS
Availabilty:Notes:
Available
.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 21
PO-15 - Number of Due Date Changes per Order
Purpose:
To evaluate the extent to which Qwest chanQes due dates on orders.
Description:
Measures the average number of Qwest due date changes per order..Includes all inward orders (Change, New, and Transfer order types) that have been assigned a
due date in the reporting period subject to the exclusions below. Change order types for
additional lines consist of all "C" orders representing inward activity..Counts all due date changes made for Qwest reasons following assignment of the original due
date.
Reporting Period: One month
I Unit of Measure: Average Number of Due Date Changes
Reporting Comparisons:Disaggregation Reporting: Statewide leveL.
CLEC aggregate, individual CLEC, and Qwest
retail results.
Formula:
1:(Count of Qwest due date changes on all orders) + (Total orders in reporting period)
Exclusions:.Customer requested due date changes..Records involving official company services..Records with invalid due dates or application dates..Records with invalid product codes..Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
None Diagnostic
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 22
PO-16- Timely Release NotificationsPurpose: .
Measures the percent of release notifications for changes to specified OSS interfaces sent by Qwest to
CLECs within the intervals and scope specified within the change management plan found on Qwests
ChanQe ManaQement Process, (CMP) website at http://ww.qwest.com/wholesale/cmD/whatiscmD.html.
Description:
· Measures the percent of release notices that are sent by Qwest within the intervals/timeframes
prescribed by the release notification procedure on Qwest's CMP website. NOTE 1
- Release notices measured are:
- Draft Technical Specifications (for App to App interfaces only);
- Final Technical Specifications (for App to App interfaces only);
- Draft Release Notices (for IMA-GUI interfaces only);
- Final Release Notices (for IMA-GUI interfaces only); and
- OSS Interface Retirement Notices. NOTE 2
- For the following OSS interfaces:
- IMA-GUI, IMA-EDI;
- CEMR;
- Exchange Access, Control, & Tracking (EXACT); NOTE 3
- Electronic Bonding - Trouble Administration (EB -TA); NOTE 4
- lABS and CRIS Summary Bill Outputs; NOTE 5
- Loss and Completion Records; NOTE 5
- New OSS interfaces (for introduction notices only.) NOTE 6
- Also included are notifications for connectivity or system function changes to Resale Product
Database.
- Includes OSS interface release notifications by Qwest relating to the following products and
service categories: L1S/lnterconnection, Collocation, Unbundled Network Elements (UNE),
Ancillary, and Resale Products and Services.
- Includes OSS interface release notifications by Qwest to CLECs for the following OSS
functions: Pre-Ordering, Ordering, Provisioning, Repair and Maintenance, and Biling.
- Includes Types of Changes as specified in the "Qwest Wholesale Change Management
Process Document" (Section 4 - Types of Changes).
- Includes all OSS interface release notifications pertaining to the above OSS systems, subject to
the exclusions specified below.
· Release Notifications sent on or before the date required by the CMP are considered timely. A
release notification "sent date" is determined by the date of the e-mail sent by Qwest that provides the
Release Notification. NOTE 7
· Release Notifications sent after the date required by the (CMP) are considered untimely. Release
Notifications required but not sent are considered untimely.
.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide leveL.
Formula:
((Number of required release notifications for specified OSS interface changes made within the reporting
period that are sent on or before the date required by the change management plan (CMP) + Total
number of required release notifications for specified OSS interface changes within reporting period))x100
Exclusions:
· Changes to be implemented on an expedited basis (exception to OSS notification intervals) as
mutually agreed upon by CLECs and Qwest through the CMP.
· ChanQes where Qwest and CLECs aQree, through the CMP, that notification is unnecessary.
Qwestldaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 23
PO-16 Timely Releas.e Notifications (continued)
Product Reporting:None Standards:
Vol. 1-10: No more than one
untimely notification
Vol. ;: 10: 92.5% timely notifications
Availabilty:
Available
Notes:
1 . The Qwest Wholesale Change Management Process Document specifies the
intervals for release notifications by type of notification. These intervals are
documented in the change management plan.
2. The documents described in section "9.0 - Retirement of Existing OSS
Interfaces" of the "Qwest Wholesale Change Management Process Document"
as "Initial Retirement Notice" and "Final Retirement Notice."
3. EXACT is a Telecordia system. Only release notifications for changes initiated
by Qwest for hardware or connectivity wil be included in this measurement.
4. EB-TA is the same system as MEDIACC.
5. CRIS, lABS, and Loss and Completions will adhere to the notification intervals
documented in section 8.1 - Changes to Existing Application to Application
Interface.
6. The documents described in section "7.0 -Introduction of New OSS Interface" of
the "Qwest Wholesale Change Management Process Document" as "Initial
Release Announcement and Preliminary Implementation Plan"(new App to App
only), "Initial Interface Technical Specification" (new App to App only), "Final
Interface Technical Specifications (new App to App only), "Release Notification"
(new GUI only). CMP notices for "Introduction of a New OSS" are to be included
in this measurement even though the new system is not explicitly listed in the
"Description" section of this PID. However, once implemented, the system will
not be added to the measurement for purposes of measuring release, change
and retirement notifications unless specifically incorporated as an authorized
change to the PID.
7. The intervals used to determine timeliness are based on CMP guidelines.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 24
PO-19 - Stand-Alone Test Environment (SATE) Accuracy
Purpose:
Evaluates Qwests ability to provide accurate production-like tests to CLECs for testing new releases in
the SATE and production environments and testing between releases in the SATE environment.
Description:
PO-19A
. Measures the percentage of test transactions that conform to the test scenarios published in the IMA
EDI Data Document - for the Stand Alone Test Environment (SA TE) that are successfully executed
in SATE at the time a new IMA Release is deployed to SATE. In months where no release activity
occurs, measures the percentage of test transactions that conform to the test scenarios published in
the current IMAEDI Data Document-for the Stand Alone Test Environment (SATE) that are
successfully executed in SATE during the between-relèases monthly performance test.
· Includes one test transaction for each test scenario published in the IMA EDI Data Document ~ for
the Stand Alone Test Environment (SA TE).
. Test transactions wil be executed for each of the IMA releases supported in SATE utilizing all test
scenarios for each of the current versions of the IMA ED/ Data Document - for the Stand A/one Test
Environment (SA TE).
. The successful execution of a transaction is determined by the Qwest Test Engineer according to:
- The expected results of the test scenario as described in the IMA EDI Data Document - for the
Stand A/one Test Environment (SATE) and the EDI disclosure document.
- The transactions strict adherence to business rules published in Qwests most current IMA EDI
Disclosure Documentation for each release and the associated Addenda. NOTE 1
. For this measurement, Qwest wil execute the test transactions in the Stand-Alone Test Environment.
- Release related test transactions will be executed when a full or point release of IMA is installed
in SATE. These transactions will be executed within five business days of the numbered release
being originally installed in SATE. This five-business day period will be referred to as the"Testing
Window."
- Mid-release. monthly performance test transactions wil be executed in the months when no
Testing Window for a release is completed. These transactions wil be executed on the 15th, or
the nearest working day to the 15th of the month, in the months when no release related test
transactions are executed.
· Test transaction results wil be reported by release and included in the Reporting Period during which,
the release transactions or mid-release test transactions are completed.
PO-19B
. Validates the extent that SATE mirrors production by measuring the percentage of IMA EDI test
transactions that produce comparable results in SATE and in production.
- Transactions counted as producing comparable results are those that return correctly formatted
data and fields as specified in the release's EDI disclosure document and developer worksheets
related to the IMA release being tested.
- Comparabilty will be determined by evaluating the data and fields in each EDI message for the
test transactions against the same data and fields for Preorder queries, LSRs, and
Supplementals, and returned as Query Responses, Acknowledgements, Firm Order
Confirmations (FOCs) for flow-through eligible products, and rejects.
. Test transactions are executed one time for each new major IMA release within 7 days after the IMA
release.
- Test transactions consist of a defined suite of Product/Activity combinations. Qwests threeregions will be represented. NOTE 2 .....
- Pre-order, Order, and Post-order transactions (FOCs for flow-through products) are included.
. With respect to the comparability of the structure and content of results from SATE and production
environments, this measurement focuses only on the validity of the structure and the validity of the
content, per developer worksheets and EID mapping examples distributed as part of release
notifications. NOTE 3
Reporting Period:
PO-19A -- One month
PO-19B: -- One month (for those months in
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007
Unit of Measure:Percent
Page 25
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
which release-related test transactions are
completed)
Reporting Comparisons: None Disaggregation Reporting:
PO-19A - Reported separately for each release tested
in the reporting period
PO-19B -- None
Formula:
PO-19A
((Total number of successfully completed SATE test transactions executed for a Software Release or
between-releases performance test completed in the Reporting Period) + (Total number of SATE test
transactions executed for each Software Release or between-releases performance test completed in
the Reporting Period)) x 100
PO-19B
((Total number of completed IMA ED! test transactions executed in SATE and production that
produce comparable results for each new major IMA Softare Release completed in the Reporting
Period) + (Total number of completed IMA EDI test transactions executed in SATE and production for
each new major IMA Software Release completed in the Reporting Period)) x 100
Exclusions:
For PO-19B:
. Transactions that fail due to the unavailability of a content item (e.g., TN exhaustion in SATE or the
production environment) or a function in the SATE or production environments (e.g., address
validation query or CSR query) that is unsuccessful due to an outage in systems that interface with
IMA-EDI (e.g., PREMIS or SIA).
. Transactions that fail because of differences between the production and SATE results caused when
an IMA candidate is implemented into IMA and not SATE (Le., where CMP decides not to implement
an IMA candidate in a SATE release: e.g., the Reject Duplicate LSR candidate in IMA 12.0). This
exclusion does not apply during reporting periods in which there are no differences between
production IMA and SATE caused by SATE releases packaged pursuant to CMP decisions.
Product Reporting: None \ Standard:
PO-19A - 95% for each release tested
PO-19B - 95%Availabilty: Notes:Available 1. Transactions that are executed and found to
have inconsistencies with the data and format
rules wil be corrected and rerun. Rerun
volumes wil not be còunted in the denominator
for PO-19. Such corrections and re-executions
are intended to enforce strict adherence to
business rules published in Qwests most
current IMA EDI Data and Disclosure
Documents.
2. The product and activity combinations that
make up the test decks for PO-19B wil be
updated after each major IMA software release
and provided to CLECs with the publication of
IMA EDI Draft Interface Technical
Specifications for the next major IMA software
release as defined in the CMP process. All
combinations with EDI transaction volumes::
100 in the previous 12-month period wil be
included in the test deck. 75 days prior to the
execution of the test, Qwest wil run a query
.against IMA to determine which combinations
meet the criteria for inclusion (Le., volumes::
100).
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 26
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
3. The intent of this provision is to avoid including
the effects of circumstances beyond the SATE
environment that coùld cause differences in
SATE and production results that are not due
to problems in mirroring production. For
example, because of real-time data
manipulation in production, an appointment
availability query transaction in SATE wil not
return the same list of available appointments
as in production. Available appointments in
production are fully dependent on real-time
activities that occur there, whereas available
appointments in SATE are based on a pre-
defined list that is representative of production.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 27
PO-20 (Expanded) - Manual Service Order Accuracy
Purpose:
Evaluates the degree to which Qwest accurately processes CLECs' Local Service Requests (LSRs), which
are electronically-submitted and manually processed by Qwest, into Qwest Service Orders, based on
mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually-
processed Service Orders that are accurate/error-free.
Description:
Measures the percentage of manually-processed Qwest Service Orders that are populated correctly, in
specified data fields, with information obtained from CLEC LSRs.
. Includes only Service Orders created from CLEC LSRs that Qwest receives NOTE 1 electronically (via IMA-
GUI or IMA-EDI) and manually processes in the creation of Service Orders, regardless of flow through
eligibility, subject to exclusions specified below.
. Includes only Service Orders, from the product reporting categories specified below, that request inward
line or feature activity (Change, New, and Transfer order types), are assigned a due date by Qwest, and
are completed/closed in the reporting period. Change Service Order types included in this measurement
consist of all C orders with "I" and "T" action-coded line or feature USOCs.
. All Service Orders satisfying the above criteria are evaluated in this measurement.NOTE 2
. An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the
formula below when the mechanized comparisons of this measurement determine that the fields
specified in the Service Order Fields Evaluated section below (when the source fields have been properly
populated on the LSR) are all accurate on the Service Order. An inward feature Service Order will be
classified as "accurate" if the fields specified in the Service Order Fields Evaluated section below (when
the source fields have been properly populated on the LSR) are all accurate on the Service Order and if
no CLEC notifications to the call center have generated call center tickets coded to LSR/SO mismatch for
that order.
- Service Orders will be counted as being accurate if the contents of the relevant fields, as recorded in
the completed Service Orders involved in provisioning the service, properly match or correspond to
the information from the specified fields as provided in the latest version of associated LSRs.
- Service orders generated from LSRs receiving a PIA (Provider Initiated Activity value wil be counted
as being accurate if each and every mismatch has a correct and corresponding PIA value.
- Service Orders, including those otherwise considered accurate under the above-described
mechanized field comparison, will not be counted as accurate if Qwest corrects errors in its Service
Order(s) as a result of contacts received from CLECs no earlier than one business day prior to the
original due date.
Reporting Period: One month, reported in Unit of Measure:
arrears (Le., results first appear in reports one
month later than results for measurements that are
not reported in arrears), in order to exclude Service
Orders that are the subject of call center tickets
counted in OP-5B and OP-5T, as having new
service problems attributed to Service Order errors.
Percent
Reporting Comparisons:
CLEC Aggregate and individual CLEC
Disaggregation Reporting:
Statewide Level
Formula:
((Number of accurate, evaluated Service Orders) + (Number of evaluated Service Orders completed in
the reporting period)) x 100
Exclusions:
. Service Orders that are the subject of call center tickets counted in OP-5e and OP-5T as having new
service problems attributed to Service Order errors.
. Cancelled Service Orders.
. Service Orders that cannot be matched to a corresponding LSR
. Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 28
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Product Reporting:
. Resale and UNE-P (POTS and Centrex 21)
· Unbundled Loops (Analog and Non-Loaded 2/4-wire, DS1
Capable, DS3 and higher Capable, ADSL Compatible,
XDSL-I Capable, ISDN-BRI Capable)
Standard:
95%
Availabilty:
Available
Notes:
1. To be included in the measurement, Service
Orders created from CLEC LSRs must be
received and completed in the same version of
IMA-GUI or IMA-EDI.
2. Consists of all manually-processed, qualifying
Service Orders per product reporting category
specified above, from throughout Qwests 14-
state local service region.
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field
Name identifier in the Extended ID section of the Service Order.
Abbreviation
PON Purchase Order PON field of LSR form compared to the PON field in Bil
Number Section of the Service Order.
DITSENT Date and time The D/TSENT field of LSR form from the Firm Order
sent Manager, using applied business day cut-off rules and
business typing rules, and compare to the APP (Application
Date) used on the Service Order.
CHC Coordinated Hot Applies only to Unbundled Loop.
Cut Requested Validate that the installation USOC used on the Service
LSR Order matches the Coordinated Cut request. (Evaluated in
coniunction with the TEST field to determine correct USOC.)
TEST Testing required Applies only to Unbundled Loop.
Validate that the installation USOC used on the Service
Order matches the TEST request. (Evaluated in conjunction
with the CHC field to determine correct USOC.)
NC Network Channel Applies only to Unbundled Loop. NÇ field on the LSR form
Code compared to provisioning USOC for CKL 1 on the Service
Order.
NCI Network Channel Applies only to Unbundled Loop NCI field on the LSR form
Interface Code compared to provisioning USOC for CKL 1 on the Service
Order.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 29
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
"
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
SECNCI Secondary Applies only to Unbundled Loop orders.
Network Channel SECNCI field on the LSR form compared to the provisioning
Interface Code USOC for CKL2 on the Service Order.
.
PIC InterLATA Pre-PiC field on Resale or Centrex form compared to PIC
subscription populated on the "i" or "T" action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR PiC = None; S.O. PIC = None
Resale or LPIC IntraLATA Pre-LPIC field on Resale or Centrex form compared to LPIC
Centrex subscription populated on the ",i" or 'T' action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR LPIC = None; S.O. LPIC = 9199
LSR LPIC = DFL T; S.O. LPIC = 5123
TNS Telephone Validate that all telephone numbers in the TNS fields in the
Numbers Service Details section on the Resale or Centrex form
reauirina inward activitv are addressed on the Service Order.
FA!Feature When the FA = N, T, V
FEATURE Activity/Feature Validate line and feature USOCs provided in the FEATURE
Codes field on the Resale or Centrex form are addressed with "I"
Resale ..and/or "T" action lines on the Service Order.
or Note: Comparison wil be based on the USOCs associated
Centrex with line and feature.activity listed in the PO-20 USOC List
posted on Qwests public website, on the web page
containing the current PID
ww.qwest.com/wholesale/results). Qwest may add USOCs
to the list, delete grand-fathered/ discontinued or obsolete
USOCs, or update USOCsassigned to listed descriptions by
providing notice in the monthly Summary of Notes and
updatinQ the list.
LS ECCKT Exchange Applies to LSRs with ACT = C (only when NC code has not
Company Circuit changed, M, or T.
ID
ECCKT field on the LS form compared to the CLS field in the
Service and Equipment section of the Service Order.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 30
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
LS/CFA Connecting CFA field on the LS or LSNP forms compared to the CFA
LSNP Facility field used in CKL 1 of the Service Order. (Verbal acceptance
Assignment of CFA changes wil be FOC'd and PIA'd, which will account
for the mismatch and eliminate itas an error in the PO-20
calculation.-
LTY Listing Type L TY = 1 (Listed - appears in DA and the directory.) Validate
that there is a LN in the List section of the Service Order.
L TY = 2 (Non Listed - appears only in DA.) Validate that
there is non listing instructions in the LN field in the List
section of the Service Order.
Central/Western Region: Validate that the left handed field
is NLST and (NON-LIST) is contained in the NLST data field
in the List section of the Service order.
Eastern Region: Validate that the left handed field is NL
and (NON LIST) is contained in the NL data field in the List
section of the Service Order.
LTV = 3 (Non Pub - does not appear in the directory and
telephone number does not appear in DA.) Validate that
there is non published instructions in the LN field in the List-section of the Service Order.in Central/Western Regions: Validate that the left handedC)i::¡field is NP and (NON-PUB) is contained in the NP data field
E .!!in the List section of the Service Order.~ ..
.e i:Eastern Region: Validate that the left handed field is NP
in ëu and (NP LODA) or(NP NODA) is contained in the NP datag':E
:¡ ii field in the List section of the Service Order.
.!! u TOA Type of Account Validate TOA entries (only reviewed when BRO field on DL.. 0
~~form is not populated):
.s .e .TOA valid entries are B or RPu ~Validate that there is a semi colon (;) within the LN in the(1_.: i:List section of the Service Order.CO
I "C .TOA valid entries are R or BP.. !Validate that there is a comma (,) within the LN in the Listc II:J section of the Service Order.ii Exception: When LSR-TOS = 3, TOA review is Not;:w Applicable. Handled by Complex Listing Group. Requires-
separate Service Order.
DML Direct Mail List DML field = 0 on DL form; Service Order LN contains
(OCLS).
NOSL No Solicitation Arizona Only
Indicator NOSL field = Y on DL form; Service Order LN contains
(NSOL) (OCLS).
TMKT Telemarketing Colorado Only
TMKT field = 0 on DL form; Service Order LN contains
(OATD).
When both the DML and the TMKT fields are populated, DML
validation applies.
LNLN and Listed Name LNLN and LNFN fields on DL form compared to the LN field
LNFN in the List section of the Service Order.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 31
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
ADI Address Indicator ADI = 0 on DL form; Service Order LA contains (OAD).
LAPR Listed Address LAPR field of the Listing form compared to LA in the List
Number Prefix section of the Service Order.
LANO Listed Address LANO field of the Listing form compared to LA in the List
Number section of the Service Order. .
LASF Listed Address LASF field of the Listing form compared to LA in the List
Number Suffix section of the Service Order.
LASD Listed Address LASD field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
LASN Listed Address LASN field of the Listing form compared to LA in the List
Street Name section of the Service Order.
LATH Listed Address LATH field of the Listing form compared to LA in the List
Street Type section of the Service Order.
LASS Listed Address LASS field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
Suffix
LALOC Listed Address LALOC field of the Listing form compared to LA in the List
Locality section of the Service Order.
LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT = Z or V only.
If DSPTCH field on the LSR form = Y, validate dispatch
USOC in the Service and Equipment section of the Service
Order.
LTC Line Treatment Applies only to Centrex 21
Code LTC field numeric value on the Centrex form compared to the
data following the CAT field for the Line USOC on the
Centrex Service Order.
COS Class of Service Applies only to Centrex 21.
- Qwest Specific COS field of the Centrex form compared to the CS field in the
ID section of the Service Order.
Resale FEATURE Feature Details As specified in Appendix A of the 14 State Working PID.
or DETAILS Comparison would be based on the fields associated with the
Centrex USOC list referenced under Feature Activitv above.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 32
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale BLOCK Blocking Type For each LNUM provided in the Service Detail section of the
or (Stage 1)Resale or Centrex form when BA = E:
Centrex Note: The BLOCK field may have one or more alpha and/or
numeric values per LNUM. This review will only validate
based on BA/BLOCK fields and will not address blocking
information provided in the "Remark" section on the LSR or
the Feature Detail section of the LSR. The values listed
below will be considered as follows:
If BLOCK contains A, validate FID TBE A is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains B, validate FID TBE B is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains C, validate FID TBE C is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains H, validate FID BLKD is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
DFDT Desired Frame Applicable only to orders for Resale and UNE-P (POTS and
Due Time Centrex 21)
DFDT field on the LSR form compared to the FDT field in the
Extended ID section of the Service Order.
LSR DOD Desired Due DDD field from the last FOC'd LSR compared to the original
Date or last subsequent due date in the Extended ID section on
the Service Order when no CFLAG/PIA is present on the
FOC. (Le. Evaluation includes recognition of valid differences
between DDD and Service Order based on population of the
CFLAG/PIA field on the LSRC (FOC))
LTN Listed Telephone For Resale and UNE-P (POTS and Centrex 21):tiC)~0 Number L TN field on the Listing form compared to the Main Accounti:
.2 C)Number of the Service Order.;¡ti ::.5:J --i: ti~ o:J For Unbundled Loop: L TN field on the Listing form comparedoE'ti:ü.2.!ëü to the TN floated after the LN in the Listing section of the~ ~ ::Service Order.
i5 ¡¡ ¡¡
I ~ u LNPL Letter Name LNPL field on the Listing form = L, validate that LN on thew 0..-..Placement Service Order follows letter placement versus wordc
placement..
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 33
Ordering and Provisioning
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center
Purpose:
Evaluates the timeliness of CLECaccess to Qwests interconnection provisioning center(s) and retail
customer access to the Business Office, focusinQ on the extent calls are answered within 20 seconds.
Description:
Measures the percentage of (Interconnection Provisioning Center or Retail Business Ofice) calls that
are answered by an agent within 20 seconds of the first ring..Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the
reporting period, subject to exclusions specified below..Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds..First ring is defined as when the customer's call is first placed in queue by the ACD (Automatic
Call Distributor)..Answer is defined as when the call is first picked UP by the Qwest aQent.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide leveL.
Qwest Retail results
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU Voice Response Unit is not counted.
Product Reporting: Not applicable Standard: Parity
Availabilty:Notes:
Available
.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 34
OP-3 - Installation Commitments Met
Purpose:
Evaluates the extent to which Qwest installs services for Customers by the scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.
· All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and
which are completed/closed during the reporting period are measured, subject to exclusions
specified below. Change order types included in this measurement consist of all Corders
representing inward activity. Also included are orders with customer-requested due dates longer
than the standard interval.
· Completion date on or before the Applicable Due Ðate recorded by Qwest is counted as a met due
date. The Applicable Due Date is the original due date or, if changed or delayed by the customer,
the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the oriQinal due date and (b) prior to a Qwest-initiated, chanQed due date, if any.
Reporting Period: One month I Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA- Type
CLEC/aggregate, Disaggregation" will be reported according to orders involving:
individual CLEC OP-3A Dispatches within MSAs;
and Qwest Retail OP-3B Dispatches outside MSAs; and
results OP-3C No dispatches.
. Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" wil be disaggregated according to installations:
OP-3D In Interval Zone 1 areas; and
OP-3E In Interval Zone 2 areas.
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date) + (Total Orders
Completed in the Reporting Period)) x 100
Exclusions:
· Disconnect, From (another form of disconnect) and Record order types.
· Due dates missed for standard categories of customer and non-Qwest reasons. Standard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued, no access to customer premises, and customer hold for
payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage.
. Records involving official company services.
· Records with invalid due dates or application dates.
. Records with invalid completion dates.
. Records with invalid product codes.
· Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 35
OP - 3 Installation Commitments Met (continued)
Product Reporting:Standards:
MSA- TVDe Disaaareaation ..Resale
Residential single line service Parity with retail service
BusinesssinQle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-desiQned provisioning)Parity with retail service
Primary ISDN (non-designed provisioninQ)Parity with retail service
Basic ISDN (non-desiQned provisioninQ)Parity with retail service.Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex).Line Splittng 95%,
.Loop Splitting NU I i: 1 Diagnostic
.Line Sharing 95%
.Sub-Loop Unbundling CO: 90%
All Other States: Diagnostic
Zone- TVDe Disaaareaation -.Resale'
Primary ISDN (desiQned provisioninQ)Parity with retail service
Basic ISDN (desiQned provisioning)Parity with retail service
DSO (designed provisioninQ)Parity with retail service
DS1 Parity with retail service
PBX Trunks (desiQned provisioninQ)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aQQreQate)
Frame Relay Parity with retail service.LIS Trunks Pa~ity with Feature Group D (aggregate).Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line
UDIT -Above DS11evei Parity with retail Private Lines above DS1 level
Dark Fiber - 10F DiaQnostic.Unbundled Loops:
AnaloQ Loop 90%
Non-loaded Loop (2-wire)90%
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
xDSL-1 capable Loop 90%
ISDN-capable Loop Parity with retail ISDN BRI (desiQned)
ADSL-aualified Loop 90%
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggreQate)Line services (aQQreQate) .
Dark Fiber - Loop DiaQnostic
Loops with ConditioninQ 90%.E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 36
OP - 3 Installation Commitments Met (continued)
.Enhanced Extended Loops (EELs) - (DSO WA: 90%
level)All Other States: Diagnostic
.Enhanced Extended Loops (EELs) - (DS1 90%
level)
.Enhanced Extended Loops (EELs) - (DS3 WA: 90%
level)All Other States: Diagnostic
Availabilty:Notes:
Available 1.Reporting wil begin at the time CLECs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 37
OP-4 - Installation IntervalPurpose: .
Evaluates the timeliness of Qwests installation of services for customers, focusing on the average
time to install service.
Description:
Measures the average interval (in business days) NOTE 1 between the application date and the
completion date for service orders accepted and implemented.
· Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed during the reporting period, subject to exclusions specified
below. Change order types for additional lines consist of all C orders representing inward activity.
· Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
· The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (ab subsequent
to the original due date and (b) prior to a Qwest-initiated, changed due date, if any. N TE2
· Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Qwest-initiated due date, if any, foiiowin~ the Applicable Due Date, from the subsequent
customer-initiated due date, if any. NOTE
Reporting Period: One month I Unit of Measure: Average Business Days
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: .. Results for product/services listed in Product Reporting under "MSA- Type
CLEC Disaggregation" will be reported according to orders involving:
aggregate, OP-4A Dispatches within MSAs;
individual CLEC OP-4B Dispatches outside MSAs; andand Qwest OP-4C No dispatches.
Retail results . Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" wil be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areas.
Formula:
L((Order Completion Date)- (Order Application Date) - (Time interval between the Original Due Date
and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date)) .; Total Number of Orders Completed in the reporting
period
Explanation: The average installation interval is derived by dividing the sum of installation intervals for
all orders (in business days) NOTE 1 by total number of service orders completed in the reportina period.
Exclusions:
· Orders with customer requested due dates greater than the current standard intervaL.
· Disconnect, From (another form of disconnect) and Record order types.
· Records involving official company services.
· Records with invalid due dates or application dates.
· Records with invalid completion dates.
· Records with invalid product codes.
· Records missina data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 38
OP-4 -Installation Interval (continued)
Product Reportina:Standards:
MSA- Tvne Disacuireaation -.Resale
Residential sinQle line service Parity with retail service
Business sinQle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-desiQned provisioninQ)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed Parity with retail service
provisioninQ)
Basic ISDN (non-desiQned provisioning)Parity with retail service.Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex).Line SplittinQ 3.3 days.Loop SplittinQ NUl!:"Diagnostic .
.Line Sharina 3.3 days.Sub-Loop Unbundling CO: 6 days
All Other States: Diagnostic
Zone- Tvne Disaooreaation -.Resale
Primarv ISDN (designed provisioning)Parity with retail service
Basic ISDN(desiQned provisionina)Parity with retail service
DSO (designed provisioninQ)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioninQ)Parity with retail service
DS3and higher bit-rate services Parity with retail service
(aQQreQate)
Frame Relay Parity with retail service.LIS Trunks Parity with Feature Group D (aggregate)
.Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with DS1 Private Line Service
UDIT - Above DS1 level Parity with Private Lines above DS1 level
Dark Fiber - 10F Diagnostic.Unbundled Loops:
AnaloQ Loop 6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Idaho, Iowa, Montana, Nebraska, North
Dakota, Oregon, Wyoming: Parity with retail
DS1 Private Line
Arizona, Colorado, Minnesota, New Mexico,
South Dakota, Utah, Washington: 5.5 days
xDSL-1 capable Loop 6 days
ISDN-capable Loop Parity with retail ISDN BRI (designed)
ADSL-aualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aQQreQate)(aQQreQate)
Dark Fiber - Loop Diagnostic
Loops with Conditionina 15 days
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 39
OP-4 -Installation Interval (continued)
.E911/911 Trunks Parity with retail E911/911 Trunks
.Enhanced Extended Loops (EELs) - (DSO Diagnostic
level).Enhanced Extended Loops (EELs) - (DS1 6 days
level).Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availabilty:Notes:
Available 1.For OP-4C, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4C and for all products under OP-4A, -4B,
-4D, and -4E. Saturday is counted as a business day when the
service order is due or completed on Saturday.
2.According to this definition, the Applicable Due Date can change,
per successive customer-initiated due date changes or delays, up
to the point when a Qwest-initiated due date change occurs. At
that point, the Applicable Due Date becomes fixed (i.e., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. .Following the first Qwest-
initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval, and customer-initiated impacts
on intervals are not counted in the reported interval.
3.Reporting wil begin at the time CLECs order the product, in any
quantity, for three consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 40
OP-5 - New Service Quality
Purpose:
Evaluates the quality of ordering and installng new services (inward line service orders), focusing on the
percentage of newly-installed service orders that are free of CLEC/customer-initiated trouble reports during
the provisioning process and within 30 calendar days following installation completion, and focusing on the
quality of Qwests resolution of such conditions with respect to multiple reports.
Description:
Measures two components of new service provisioning quality (OP-5A and -5B) and also reports a combined
result (OP-5T), as described below, each as a percentage of all inward line service orders completed in the
reporting period that are free of CLEC/customer-reported provisioning and repair trouble reports, as
described below. Also measures the percentage of all provisioning and repair trouble reports that constitute
multiple trouble reports for the affected service orders. (OP-5R)
· Orders for new services considered in calculating all components of this performance indicator are all
inward line service orders completed in the reporting period, including Change (C-type) orders for
additional lines/circuits, subject to exclusions shown below. Chan~e order types considered in these
measurements consist of all C orders representing inward activity. aTE 1
· Orders for new service installations include conversions (Retail to CLEC, CLEC to CLEC, and same
CLEC converting between products).
· Provisioning or repair trouble reports include both out of service and other service affecting conditions,
such as features on a line that are missing or do not function properly upon conversion, subject to
exclusions shown below.
OP-5A: New Service Installation Quality Reported to Repair
. Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2
within 30 calendar days of installation completion, subject to exclusions below.
· Repair trouble reports are defined as CLEC/customer notifications to Qwest of out-of-service and
other service affecting conditions for which Qwest opens repair tickets in its maintenance and repair
management and tracking systems NOTE 3 that are closed in the reporting period or the following
month, NOTE 4 subject to exclusions shown below. NOTE 5
· Qwest is able to open repair tickets for repair trouble reports received from CLECs/customers once
the service order is completed in Qwests systems.
OP-5B: New Service Provisioning Quality
· Measures the percentage of inward line service orders that are free of provisioning trouble reports
during the provisioning process and within 30 calendar days of installation completion, subject to
exclusions shown below.
· Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other
service affecting conditions that are attributable to provisioning activities, including but not limited to
LSRlservice order mismatches and conversion outages. For provisioning trouble reports, Qwest
creates call center tickets in its call center database. Subject to exclusions shown below, call center
tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement.
Call center tickets closed to Network reasons wil not be counted in OP-5B when a repair trouble
report for that order is captured in OP-5A. NOTE 5, 6
OP-5T: New Service Installation Quality Total
· Measures the percentage of inward line service orders that are free of repair or provisioning trouble
reports during the provisioning process and within 30 calendar days of installation completion, subject
to exclusion shown below.
OP-5R: New Service Quality Multiple Report Rate
· Evaluates the quality of Qwests responses to repair and provisioning trouble reports for inward line
service orders completed in the reporting period. This measurement reports, for those service orders
that were not free of repair or provisioning trouble reports in OP-5A or OP-5B, the percentage of
trouble reports affecting the same service orders that were followed by additional repair and
provisioning trouble reports, as specified below.
· Measures the percentage of all repair and provisioning trouble reports considered in OP-5A and
OP-5B that are additional repair or provisioning trouble reports received by Qwest for the same
service order during the provisioninQ process or within 30 calendar days following installation
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 41
op- 5 - New Service Quality (continued)
completion.
· Additional repair or provisioning trouble reports are defined as all such reports that are received
following the first report (whether the first report is represented by a call center ticket or a repair
ticket) relating to the same service order during the provisioning process or within 30 calendar days
following installation completion. In all cases, the trouble reports counted are those that are defined
for OP-5A and Op':5B above. NOTE 7
Reporting Period: One month, reported in arrears (Le., results first appear
in reports one month later than results for measurements that are not
reported in arrears), in orderto cover the 30-dav period following installation.
Reporting Comparisons: CLEC aggregate, I Disaggregation Reporting: Statewide level
individual CLEC and Qwest Retail results
Formulas:
OP-5A = (Number inward line service orders completed in the reporting period - Number of inward line
service orders with any repair trouble reports as specified above) + (Number of inward line service
orders completed in the reporting period) x 100
Unit of Measure:
Percent
OP-5B = (Number of inward line service orders completed in the reporting period - Number of inward line
service orders with any provisioning trouble reports as specified above) + (Number of inward line
service orders completed in the reporting period) x 100
OP-5T = ((Number of inward line service orders completed in the reporting period)- Number of inward line
service orders with repair or provisioning trouble reports as defined above under OP-5A or OP-5B,
as applicable) + (Number of inward line service orders completed in the reporting period) x 100
OP-5R = (Number of all repair and provisioning trouble reports, relating to inward line service orders closed in
the reporting period as defined above under OP-5A or OP-5B, that constitute additional repair and
provisioning trouble reports, within 30 calendar days following the installation date + Number of all
repair and provisioning trouble reports relating to inward line service orders closed In the reporting
period, as defined above under OP-5A or OP-5B) x 100
Exclusions:
Applicable to OP-5A. OP-5T and OP-5R:
· Repair trouble reports attributable to CLEC or coded to non-Qwest reasons as follows:
- For products measured from MT AS data, repair trouble reports coded to disposition codes for:
- Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous-
Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and
Reports from other than the CLEC/customer that result in a charge if dispatched.
- For products measured from WFA (Workforce Administration) data, repair reports coded to codes for:
- Carrier Action (IEC); Customer Provided Equipment (CPE); Commercial power failure; Customer
requested service order activity; and Other non-Qwest.
- Repair reports coded to disposition codes for referral to another department (Le., for non-repair ticket
resolutions of non-installation-related problems, except cable cuts, which are not excluded).
Applicable to OP-5B. OP-5T and OP-5R only:
· Provisioning trouble reports attributable to CLEC or non-Qwest causes.
· Call center tickets relating to activities that occur as part of the normal process of conversion (Le., while
Qwest is actively and properly engaged in process of converting or installng the service). Provisioning
trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling
and been disassociated from the related service order, as applicable, wil be considered as not in the
normal process of conversion and wil not be excluded.
Applicable to OP-5A. OP-5B. OP-5T and OP-5R:
. Repair or provisioning trouble reports related to service orders captured as misses under measurements
OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).
. Subsequent repair or provisioning trouble reports of any trouble on the installed service before the
original repair or provisioning trouble report is closed.
. Service orders closed in the reporting period with App Dates earlier than eiQht months prior to the
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 42
op- 5 - New Service Quality (continued)
beginning of the reporting period.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Disconnect, From (another form of disconnect) and Record order types. When out of service or service
affecting problems are reported to the call center on conversion and move requests, the resulting call
center ticket will be included in the calculation of the numerator in association with the related inward
order type even when the call center ticket reflects the problem was caused by the Disconnect or From
order.
· Records involving official Qwest company services.
Records missina data essential to the calculation of the measurement as defined herein.
Product.Reporting Categories: Standards:
. As specified below - one OP-5A:
percentage result reported for OP-5B:
each bulleted category under OP-5T:
the sub-measurements shown. OP-5R:
Parity with retail service
96.5%
Diagnostic
Diagnostic for six months following first reporting.
Possible standard (TBD)
(Where parity comparisons involve multiple service varieties in a
product category, weighting based on the retail analogue volumes may
be used if necessary to create a comparison that is not affected by
different proportions of wholesale and retail analogue volumes in the
same reportina cateaorv.)
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 43
OP-5 - New Service Quality (continued)
Produ t Reporting:I Standards:.
ReDori ed under OP-5A OP-5B OP-5T and OP-5R:
OP-5A OP-5B OP~5T &
OP-5R
Resale
Residential single line Parity with retail service 96.5%Diagnostic
service
Business single line Parity with retail service 96.5%Diagnostic
service
Centrex Parity with retail service 96.5%Diaonostic
Centrex 21 Parity with retail service 96.5%Diagnostic
PBX Trunks Parity with retail service 96.5%.Diaonostic
Basic ISDN Parity with retail service 96.5%Diagnostic
Primary ISDN Parity with retail service 96.5%Diaonostic
DSO Parity with retail service 96.5%Diagnostic
DS1 Parity with retail service 96.5%Diaonostic
DS3 and higher bit-Parity with retail service 96.5%Diagnostic
rate services
(aggregate)
Frame Relay Parity with retail service Diagnostic Diaonostic.Unbundled Network Parity with like retail 96.5%Diagnostic
Element - Platform service
(UNE-P) (POTS).Unbundled Network Parity with retail Centrex 96.5%Diagnostic
Element - Platform 21
(UNE-P) (Centrex 21 ).Unbundled Network Parity with retail Centrex 96.5%Diagnostic
Element - Platform
(UNE-P) (Centrex)
Line Splittng Parity with retail RES &96.5%Diagnostic
BUS POTS
Loop Splittino ",u,i:o Diagnostic Diagnostic Diagnostic
Line Sharing Parity with retail RES &96.5%Diagnostic
BUS POTS
Sub-Loop Unbundlino Diagnostic Diagnostic Diaonostic
Unbundled Loops:
Analog Loop Parity with retail Res &96.5%Diagnostic
Bus POTS with dispatch
Non-loaded Loop (2-Parity with retail ISDN 96.5%Diagnostic
wire)BRI (desioned)
Non-loaded Loop (4-Parity with retail DS1 96.5%Diagnostic
wire)
DS1-capable Loop Parity with retail DS1 96.5%Diagnostic
xDSL-1 capable Loop Parity with retail DS1 96.5%Diagnostic
Private Line
ISDN-capable Loop Parity with retail ISDN 96.5%Diagnostic
BRI (desioned)
ADSL-qualified Loop Parity with retail ISDN 96.5%Diagnostic
BRI (designed)
Loop types of DS3 and Parity with retail DS3 96.5%Diagnostic
higher bit-rates and higher bit-rate
(aggregate)services ( aooreoate),
Dark Fiber - Loop Diagnostic Diagnostic Diagnostic
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 44
op- 5 - New Service Quality (continued)
.Enhanced Extended Loops Diagnostic unti volume 96.5%Diagnostic
(EELs) - (DSO level)criteria are met
.Enhanced Extended Loops Parity with retail DS1 96.5%Diagnostic
(EELs) - (DS1 level)Private Line.Enhanced Extended Loops Diagnostic until volume 96.5%Diagnostic
(EELs) - (above DS1 criteria are met
level)
ReDorted under OP-5A and under OP-5R (oer OP-5A soecifications\:
OP-5A OP-5R.LIS Trunks Parity with Feature Diagnostic
Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT (DS1 Level)Parity with Retail Private Diagnostic
Lines (DS1)
UDIT (Above DS1 Level)Parity with Retail Private Diagnostic
Lines (Above DS1 level)
Dark Fiber - 10F Diaqnostic Diagnostic.E911/911 Trunks Parity with Retail Diagnostic ,
E911/911 Trunks
Availabilty:Notes:
1.The specified Change order types representing inward activity exclude Change
Available orders that do not involve installation of lines (in both wholesale and retail results).
Specifically this measurement does not include changes to existing lines, such as
number changes and PIC changes.
2.Including consideration of repeat repair trouble reports (Le., additional reports of
trouble related to the same newly-installed line/circuit that are received after the
preceding repair report is closed and within 30 days following installation
completion) to complete the determination of whether the newly-installed line/circuit
was trouble free within 30 days of installation.
3.Qwests repair management and tracking systems consist of WFA (Work Force
Administration), MTAS (Maintenance Tracking and Administration System), and
successor repair systems, if any, as applicable to obtain the repair report data for
this measurement. Not included are Call Center Database systems supporting call
centers in logging calls from customers regarding problems or other inquiries (see
OP-5B and OP-5T).
4.The "following month" includes also the period of a few business days (typically four
'or five) afterward, up to the time when Qwest pulls the repair data to begin
processing results for this measurement.
5.Includes repair and provisioning trouble reports generated by new processes that
supersede or supplement existing processes for submittng repair and provisioning
trouble reports as specified in Qwests documented or agreed upon procedures.
6.For purposes of calculating OP-5B, a call center ticket for multiple orders with
provisioning trouble reports will result in all orders reporting trouble counting as a
miss in OP-5B. If a repair trouble report(s) is received for the same orders, the
number of orders counted as a miss in OP-5B for Network reasons wil be reduced
by the number of orders with repair troubles counted as a miss in OP-5A.
7.OP-5R wil be counted on a per ticket basis.
8.Reporting wil begin at the time CLECs order the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 45
OP-6 - Delayed Days
Purpose:
Evaluates the extent Qwest is late in installng services for customers, focusing on the average number of
days that late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for non-facilty reasons attributed to Qwest.
· Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period, later, due to non-facility reasons, th,an the
Applicable Due Date recorded by Qwest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for facility reasons attributed to Qwest.
· Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period later due to facility reasons than the original
due date recorded by Qwest, subject to exclusions specified below.
For both OP-6A and Op..6B:
. Change order types for additional lines consist of "C" orders representing inward activity.
· The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons,
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE 2
· Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated
due date, if any. NOTE 2 .
Reporting Period: One month I Unit of Measure: Average Business Days
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: . Results for products/services listed under Product Reporting under "MSA-type
CLEC aggregate, _ Disaggregation" wil be reported for OP-6A and OP-6B according to orders
individual CLEC involving:
and Qwest Retail 1. Dispatches within MSAs;
results 2. Dispatches outside MSAs; and
3. No dispatches.
. Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" wil be disaggregated according to installations:
4. In Interval Zone 1 areas; and
5. In Interval Zone 2 areas.
Formula:
OP-6A = L((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late
order) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)) + (Total Number of Late Orders for non-facilty
reasons completed in the reporting period)
OP-6B = L((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late
order))- (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date) + (Total Number of Late Orders for facilty reasons
completed in the reporting period)
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 46
op- 6 - Delayed Days (continued)
Exclusions:.Orders affected only by delays that are solely for customer and/or CLEC reasons..Disconnect, From (another form of disconnect) and Record order types..Records involving official company services..Records with invalid due dates or application dates..Records with invalid completion dates..Records with invalid product codes..Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA- TVDe Disaaareaation -.Resale /
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioninQ)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisioninQ)Parity with retail service.Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element '- Platform Parity with retail Centrex
(UNE-P) (Centrex).Line SplittinQ Parity with retail Res and Bus POTS.Loop Splitting NOTE 3 Diagnostic
.Line Sharing Parity with retail Res and Bus POTS.Sub-Loop Unbundling Diagnostic
Zone-tvDe Disaaareaation -
.Resale
Primary ISDN (desiQned provisioning)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (desiQned provisioninQ)Parity with retail service
DS1 Parity with retail service
PBX Trunks (desiQned provisioninQ)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service.LIS Trunks Parity with Feature Group D (aggregate).Unbundled Dedicated Interoffice Transport (UDIT)
UDIT -DS1 level Parity with retail DS1 Private Line- Service
UDIT -Above DS1 level Parity with retail Private Line- Services above DS1
level
Dark Fiber - 10F Diagnostic.Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS with dispatch
Non-loaded Loop (2-wire)Parity with retail ISDN BRI (desiQned
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-1 capable Loop Parity with retail ISDN BRI desiQned
ISDN-capable Loop Parity with retail ISDN BRI desiQned
ADSL-qualified Loop Parity with retail ISDN BRI designed
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aQQreQate)Line services (aggregate)
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 47
op- 6 - Delayed Days (continued)
Dark Fiber - Loop Diagnostic.E911/911 Trunks Parity with retail E911/911 Trunks.Enhanced Extended Loops (EELs) - (DSO Diagnostic
level).Enhanced Extended Loops (EELs) - (DS1 OP-6A: Parity with retail DS1 Private Line
level)OP-6B: Diagnostic.Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availabilty:Notes:
Available 1.For OP-6A-3 and OP-6B-3, Saturday is counted as a business day for
all orders for Resale Residence, Resale Business, and UNE-P
(POTS), as well as for the retail analogues specified above as
standards. For all other products under OP-6A-3 and OP-6B-3, and
for all products under OP-6A-1, -6A-2, -6A-4, -6A-5, -6B-1, -6B-2, -
6B-4, and -6B-5, Saturday is counted as a business day when the
service order is due or completed on Saturday.
2.According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a Qwest-initiated due date change occurs. At that point,
the Applicable Due Date becomes fixed (Le., with no further changes)
as the date on which it was set prior to the first Qwest-initiated due
date change, if any. Following the first Qwest-initiated due date
change, any further customer-initiated due date changes or delays are
measured as time intervals that are subtracted as indicated in the
formula. These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date
change and subsequent customer-initiated due date change 9r delay.
The intervals thus calculated from each pairing of Qwest and
customer-initiated due dates are summed and then subtracted as
indicated in the formula.) The result of this approach is that Qwest-
initiated impacts on intervals are counted in the reported interval, and
customer-initiated impacts on intervals are not counted in the reported
intervaL.
3.Reporting wil begin at the time CLECs order the product, in any
Quantity, for three consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 48
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time
actually involved in disconnectinQ the loop from the Qwest network and connecting/testing the loop.
Description:
Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals
beginning with the "lift" time and ending with the completion time of Qwests applicable tests for the
loop..Includes all coordinated hot cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.."Hot cut" refers to moving the service of existing customers from Qwests switch/frames to the
CLEC's equipment, via unbundled loops, that wil serve the customers.."Lift" time is defined as when Qwest disconnects the existing loop.."Completion time" is defined as when Qwest completes the applicable tests after connecting the
loop to the CLEC.
Reporting Period: One month
I Unit of Measure: Hours and Minutes
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide leveL.
aggregate and individual CLEC
results
Formula:
¿(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers
completed in the reporting period)
Exclusions:.Time intervals associated with CLEC-caused delays..Records missing data essential to the calculation of the measurement per the PID..Invalid startstop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Standard:
Loops - Reported separately for:CO: 1 hour.Analog Loops All Other States: Diagnostic in light of OP-13.All other Loop Types (Coordinated Cuts On Time)
Availabilty:Notes:
Available
,
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 49
OP-8 - Number Portabilty Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-8B - LNP Timeliness with Loop Coordination (percent): Measures the percentage of coordinated
LNP triggers set prior to the scheduled start time for the loop.
· All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured, subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP
triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as
applicable.
· All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated,
standalone LNP), subject to exclusions specified below.
· For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "10-digit
.. unconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest.
· "Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated time. In the case of LNP cutovers coordinated with loops, the scheduled time
used in this measurement wil be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide leveL.
individual CLEC results
Formula:
OP-8B =, ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) +
(Total Number of LNP activations coordinated with unbundled loops completed)) x 100
\OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total
Number of LNP activations without loop cutovers completed)) x 100
Exclusions:
. CLEC-caused delays in trigger settng.
· LNP requests that do not involve automatic triggers (e.g., DID lines without separate, unique
telephone numbers and Centrex 21).
· LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
- Records with no PON (purchase order number) or STATE.
- Records where triggers cannot be set due to switch capabilities.
- Records with invalid due dates, application dates, or start dates.
- Records with invalid completion dates.
- Records missing data essential to the calculation of the measurement per the PID.
- Invalid startstop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 50
OP-13 - Coordinated Cuts On Time - Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing
on cuts completed within one hour of the committed order due time and the percent that were started
without CLEC approval.
Description:
· Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
· OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled
loops that are started and completed on time. For coordinated loop cuts to be counted as "on
time" in this measurement, the CLEG must agree to the start time, and Qwest must (1) receive
verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and
appropriate tests, (3) complete the Qwest portion of any associated LNP orders and (4) call the
CLEC with completion information, all within one hour of the time interval defined by the
committed order due time.
· OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are
actually starte"d without CLEC approvaL.
· "Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated appointment time.
· The "committed order due time" is based on the number and type of loops involved in the cut and
is calculated by adding the applicable time interval from the following list to the scheduled start
time:
- Analog unbundled loops:1 to 16 lines: 1 Hour
17 to 24 lines: 2 Hours
25+ lines: Project*
- All other unbundled loops:1 to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours12 to 24 lines: 4 Hours
25+ lines: Pr-oject*
*For Projects scheduled due dates and scheduled start times wil be negotiated between CLEC
and Qwest, but no committed order due time is established. Therefore, projects are not included
in OP-13A (see exclusion below).
· "Stop" time is defined as when Qwest notifies the CLEC that the Qwest physical work and the
appropriate tests have been successfully accomplished, including the Qwest portion of any
coordinated LNP orders.
· Time intervals following the scheduled start time or during the cutover process associated with
customer-caused delays are subtracted from the actual cutover duration.
· Where Qwests records of completed coordinated cut transactions are missing evidence of CLEC
approval of the cutover, the cut wil be counted as a miss under both OP-13A and OP-13B.Reporting Period: One month I Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide leveL.
aggregate and individual CLEC Results for this measurement will be reported according to:
results OP-13A Cuts Completed On Time
OP-13B Cuts Started Without CLEC Approval
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 51
OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time") + (Total
Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period))
x 100
OP-13B = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs
without CLEC approval) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts
completed in the reporting period)) x 100
Exclusions:
Applicable to OP-13A:
· Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines.
OP-13A & OP-13B:
. Records with invalid completion dates.
· Records missing data essential to the calculation of the measurement per the PID which are not
otherwise designated to be "counted as a miss".
· Invalid startstop dates/times or invalid scheduled date/times.
· Projects involving 25 or more lines.
Product Reporting: Coordinated Unbundled
Loops - Reported separately for:
. Analog Loops
. All Other Loops
Standards:
OP-13A:
AZ: 90 Percent or more
All Other States: 95 Percent or more
Availabilty:
OP-13B: Diagnostic
Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 52
OP-15 -Interval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which Qwests pending orders are late, focusing on the average number of days the
pendinçi orders are delayed past the Applicable Due Date, as of the end of the reportinçi period.
Description:
OP-15A - Measures the average number of business days that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Qwest.
· Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable
Due Date recorded by Qwest has been missed, subject to exclusions specified below. Change order
types included in this measurement consist of all "C" orders representing inward activity.
· The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the
Applicable Due Date is the customer-initiated due date, if any, that is ~a) subsequent to the original due
date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE
· Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due
date, if any. NOTE 1
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed
for Qwest facility reasons.
Reporting Period: One month Unit of Measure:
OP-15A - Average Business Days NOTE 2
OP-15B - Number of orders pendinQ facilities
Disaggregation Reporting:
Statewide
Reporting Comparisons:
CLEC aggregate, individual CLEC, Qwest retail
Formula:
OP~15A = ¿((Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time
intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) + (Total Number of Pending Orders Delayed for Qwest reasons as of the
last day of Reporting Period)
OP-15B = Count of pending orders measured in numerator of OP-15A that ~ere delayed for Qwest facility
reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or application dates.
. Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 53
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:Standards: OP-15B = diagnostic only
For OP-15A:.Resale
Residential single line service Diagnostic Expectation: Parity with retail service
Business sinale line service Diagnostic Expectation: Parity with retail service
Centrex Diagnostic Expectation: Parity with retail service
Centex 21 Diagnostic Expectation: Parity with retail service
PBX Trunk Diagnostic Expectation: Parity with retail service)
Basic ISDN Diaanostic Expectation: Parity with retail service
Primary ISDN.Diagnostic Expectation: Parity with retail service)
DSO Diaanostic Expectation: Parity with retail service)
DS1 Diagnostic Expectation: Parity with retail service)
DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service)
(aggregate)
.Frame Relay Diagnostic Expectation: Parity with retail service).Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service)
(UNE-P) (POTS).Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex 21 )
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex)
(UNE-P) (Centrex).Line Splitting Diagnostic (Expectation: Parity with retail Res and
Bus POTS).Loop Splitting NUIl:;j Diagnostic.Line Sharing Diagnostic (Expectation: Parity with retail Res and
Bus POTS).Sub-Loop Unbundling Diagnostic.LIS Trunks Diagnostic (Expectation: Parity with Feature GroupD
(aggregate)) (separately reported).Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic (Expectation: Parity with DS1 Private
Line- Service)
UDIT - Above DS1 level Diagnostic (Expectation: Parity with Private Line-
Services above DS1 level)
Dark Fiber - 10F Diagnostic.Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
Non-loaded Loop (2-wire)Diagnostic (Expectation: Parity with retail ISDN BRI
(designed))
Non-loaded Loop (4-wire)Diagnostic Expectation: Parity with retail DS1)
DS1-capable Loop Diagnostic Expectation: Parity with retail DS1)
ISDN-capable Loop Diagnostic (Expectation: Parity with ISDN BRI
(desianed))
ADSL-qualified Loop Diagnostic (Expectation: Parity with retail ISDN BRI
(designed))
Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and
(aggregate)hiaher bit-rate services (aggregate)
Dark Fiber - Loop Diagnostic.E911/911 Trunks Diagnostic (Expectation: Parity with retail E911 /911
Trunks).Enhanced Extended Loops (EELs)Diagnostic
Qwest Idaho SGATThird Revision, Eighth Amended Exhibit B June 26,2007 Page 54
OP-15 - Interval for Pending Orders Delayed Past Due Date (continued)
Availabilty:
Available
Notes:
1. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point
when a Qwest-initiated due date change occurs. At that point, the Applicable
Due Date becomes fixed (Le., with no further changes) as the date on which it
was set prior to the first Qwest-initiated due date change, if any. Following
the first Qwest-initiated due date change, any further customer-initiated due
date changes or delays are measured as time intervals that are subtracted as
indicated in the formula. These delay time intervals are calculated as stated
in the description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating delay
intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delay. The intervals thus
calculated from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of this
approach is that Qwest-initiated impacts on intervals are counted in the
reported interval, and customer-initiated impacts on intervals are not counted
in the reported intervaL.
2. For OP-15A, Saturday is counted as a business day for all non-dispatched
orders for Resale Residence, Resale Business, and UNE-P (POTS), as well
as for non-dispatched orders in the retail analogues specified above as
standards. For all other non-dispatched products and for all dispatched
products under OP-15A, Saturday is not counted as a business day.
3. Reporting will begin at the time CLECs order the product, in any quantity, for
three consecutive months.
'\
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 55
OP-17 - Timeliness of Disconnects associated with LNP OrdersPurpose: .
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to
which portinQ occurs without implementing associated disconnects before the scheduled time/date.
Description:
OP-17A
· Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with
loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
- Focuses on disconnects associated with timely CLEC requests for delaying the disconnects or no
requests for delays.
- The scheduled time/date is defined as 11 :59 p.m. on (1 )the due date of the LNP order recorded
by Qwest or (2) the delayed disconnect date requested by the CLEC, where the CLEC submits a
timely request for delay of disconnection.
- A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00
p.m. MT on the current due date of the LNP order recorded by Qwest.
OP-17B
· Measures the percentage of all LNP telephone numbers (TN~), both stand alone and associated
with loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
- Includes only disconnects associated with untimely CLEC requests for delaying the
disconnects.
- A CLEC request for delay of disconnection is considered "untimely" if received by Qwest
after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before
12:00 p.m. MT (noon) on the day after the current due date.
· Disconnects are defined as the removal of switch translations, including the 10-digit trigger.
· Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are
those that the CLEC identifies as such to Qwest via trouble reports, within four calendar days of the
actual disconnect date, that are confirmed to be caused by disconnects being made before the
scheduled time.
· Includes all CLEC orders for LNP TNs completed in the reporting period, subject to exclusions
specified below.Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate Disaggregation Reporting: Statewide
and Individual CLEC
Formula:
((Total number of LNP TNs ported pursuant to orders completed in the reporting period - Number of TNs
with qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred)
+ Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 56
OP-17 - Timeliness of Disconnects associated with LNP Orders (continued)
Exclusions:
OP-17Aonly
· Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
has failed to submit timelyrequests to have disconnects held for later implementation.
OP-17A& B
· Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
· LNP requests that do not involve automatic triggers (e.g" DID lines without separate, unique TNs,
and Centrex 21 ).
· Records with invalid trouble receipt dates.
· Records with invalid cleared, closed or due dates.
· Records with invalid product codes.
· Records missing data essential to the calculation of the measurement per the PID.
OP-17B only
· Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to
have disconnects held for later implementation.
Product Reporting: LNP Standards:
OP-17 A - 98.25%
OP-17B - Diagnostic only, in light of its measuring
only requests for delay of disconnect
that are defined as untimelv.
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 57
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center
Purpose:
Evaluates Customer access to Qwests Interconnection-and/or Retail Repair Center(s), focusing on
the number of calls answered within 20 seconds.
Description:
Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20
seconds of the first ring..Includes all calls to the Interconnect Repair Center during the reporting period, subject to
exclusions specified below..First ring is defined as when the customer's call is first placed in queue by the ACD (Automatic
Call Distributor)..Answer is defined as when the call is first picked up by the Qwest agent..Abandoned calls and busv calls are counted as calls which are not answered within 20 seconds.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide leveL.
Qwest Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU (Voice Response Unit) is not counted.
Product Reporting: None Standard: Parity
Avaitabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 58
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-
service trouble reports were cleared within the standard estimate for specified services (Le., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services, that are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
· Includes all trouble reports, closed during the reporting period, which involve a specified service
that is out-of-service (Le., unable to place or receive calls), subject to exclusions specified below.
· Time measured is from date and time that Qwest is first notified of the trouble byCLEC to date
and time trouble is cleared.
Reporting Period: One month I Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" wil be disaggregated and reported according to trouble
individual CLEC reports involving:
and Qwest Retail MR-3A Dispatches within MSAs;
results MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
· Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and .
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24
hours) + (Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100
Exclusions:
· Trouble reports coded as follows:
- For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE,
Customer Instruction, Carrier, Alternate Provider).
- For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
· Subsequent trouble reports of any trouble before the original trouble report is closed.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation".
· For products measured from MTAS data(products listed for MSA-type disaggregation), trouble
reports involving a "no access"delay.
· Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
· Records involving official company services.
· Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
· Records with invalid product codes.
· Records missina data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 59
MR-3 - Out of Service Cleared within 24 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation-.Resale
Residential sinqle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service.Unbundled Network Element - Platform Parity with appropriate retail sèrvice
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex).Line Splittinq Parity with retail RES and BUS POTS.Loop Splittinq NUll: 1 Diagnostic.Line Sharing Parity with retail RES and BUS POTS
.Sub-Loop Unbundling CO: Parity with retail ISDN-BRI
All Other States: Diagnostic
Zone-tvDe Disaaareaation -.Unbundled Loops
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI (desiqned)
xDSL-1 capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with ISDN-BRI (desiqned)
ADSL-aualified Loop Parity with retaillSDN-BRI (designed)
Availabilty:Notes:
Available 1.Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 60
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out
of service and service affecting) and on the number of such trouble reports cleared within the standard
estimate for-specified services (i.e., 48 hours for service-affectina conditions).
Description:
Measures the percentage of trouble reports, for specified services, that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
· Includes all trouble reports, closed during the reporting period, which involve a specified service,
subject to exclusions specified below.
· Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month I Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: . Results for product/services listed in Product Reporting under "MSA- Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving: ,
and Qwest Retail MR-4A Dispatches within MSAs;
results MR-4B Dispatches outside MSAs; and
MR-4C No dispatches.
. Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areas
Formula:
((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) + (Total Trouble
Reports closed in the reporting period)) x 100
Exclusions:
· Trouble reports coded as follows:
- For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE,
Customer Instruction, Carrier, Alternate Provider).
- For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
· Subsequent trouble reports of any trouble before the original trouble report is closed.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation".
· For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
. Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
· Records involving official company services.
· Records with invalid trouble receipt dates.
· Records with invalid cleared or closed dates.
. Records with invalid product codes.
· Records missinQ data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 61
MR-4 - All Troubles Cleared within 48 Hours (Continued)
Product Reporting:Standards:
MSA- TVDe Disaaareaation -.Resale
Residential sinale line service Paritv with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service.Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex).Line Splitting Parity with retail RES and BUS POTS.Loop Splitting NUIt: 1 Diagnostic.Line Sharing Parity with retail RES and BUS POTS.Sub-Loop Unbundling Diagnostic
Zone- TVDe Disaaareaation -.Unbundled Loops:
Analoa Looo Paritv with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI (designed)
xDSL-1 caoable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retailISDN-BRI (designed)
ADSL-aualified Loop Paritv with retaillSDN-BRI (designed)
Availabilty:Notes:
Available 1.Reporting wil begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 62
MR-5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types
(including out of service and service affecting troubles) and on the number of such trouble reports
cleared within the standard estimate for specified services (i.e., 4 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4 hours of
receipt of trouble reports from CLECs or from retail customers.
· Includes all trouble reports, closed during the reporting period, which involve a specified service,
subject to exclusions specified below.
· Time measured is from date and time that Qwestis first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and Qwest Retail results
Disaggregation Reporting: Statewide leveL.
Results for listed products wil be disaggregated according to trouble
reports:
MR-5A
MR-5B
In Interval Zone 1 areas; and
In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) + (Total
Trouble Reports closed in the reporting period)) x 100
Exclusions:
· Trouble reports coded as follows:
- For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Time delays due to "no access" are excluded from repair time.
· Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
· Records with invalid trouble receipt dates.
· Records with invalid cleared or closed dates.
. Records with invalid product codes.
. Records missinQ data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 63
MR-5 - All Troubles Cleared within 4 hours (continued)
Product Reporting:Standards:
Zone-Type Disaggregation -
.Resale
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service i
(aQQreQate f
Frame Relay Parity with retail service -
.LIS Trunks Parity with Feature Group D (aggregate).Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with DS 1 Private Line Service
UDIT - Above DS1 level Parity with Private Line Services above DS1 level.Unbundled Looos:
Non-loaded Looo (4-wire)Parity with retail DS1
DS1-caoable Looo Parity with retail DS1
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aooreoate)(aQQreQate).E911/911 Trunks Parity with retail E911/911 Trunks.Enhanced Extended Loops (EELs) - (DSO Diagnostic
level).Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level).Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availabilty:Notes:
Available
Qwest Idaho SGATThird Revision, Eighth Amended Exhibit B June 26,2007 Page 64
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of reoair, focusing how long it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
· Includes all trouble reports closed during the reporting period, subject to exclusions specified below.
· Includes customer direct reports, customer-relayed reports, and test assist reports that result in a
trouble report.
· Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month I Unit of Mea~ure: Hours and Minutes
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA- Type
CLEC aggregate, Disaggregation" wil be reported according to trouble reports involving:
individual CLEC MR-6A Dispatches within MSAs;
and Qwest Retail MR-6B Dispatches outside MSAs; and
results MR-6C No dispatches.
· Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
. MR-6E In Interval Zone 2 areas.
Formula:
L((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of
Trouble Reports closed in the reporting period)
Exclusions:
. Trouble reports coded as follows:
- For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer
Instruction, Carrier, Alternate Provider).
- For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (lEG) and
Customer Provided Equipment (CPE).
· Subsequent trouble reports of any trouble before the original trouble report is closed.
· Trouble reports from MTAS or WFA that are coded as No Trouble Found or Test Okay and with
durations of less than or equal to 1. hour.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation".
· For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
· Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
· Records with invalid trouble receipt dates.
· Records with invalid cleared or closed dates.
. Records with invalid product codes.
· Records missina data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT"1ird Revision, Eighth Amended Exhibit B June 26,2007 Page 65
MR-6 - Mean Time to Restore (Continued)
Product Reportina:Standards:
MSA- Tvpe Disaaareaation -.Resale
Residential single line service Parity with retail service
Business sinQle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service.Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex).Line Splitting Parity with retail RES and BUS POTS.Loop Splittng NUll: 1 Diagnostic.Line Sharing Parity with retail RES and BUS POTS .
.Sub-Loop Unbundling CO: Parity with retail ISDN-BRI
All Other States: DiaQnostic
Zone- TVDe Disaaareaation -.Resale
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service.LIS Trunks Parity with Feature Group D (aggregate).Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line
UDIT - Above DS1 level Parity with retail Private Lines above DS11evei
Dark Fiber - 10F Diagnostic.Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI (designed)
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-1 capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI (designed)
ADSL-qualified Loop Parity with retail ISDN BRI (designed)
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aQQreQate)Line services (aggregate)
Dark Fiber - Loop DiaQnostic
.. E911/911 Trunks Parity with retail E911/911 Trunks.Enhanced Extended Loops (EELs) - (DSO Diagnostic
level).Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level).Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 66
MR-6 - Mean Time to Restore (Continued)Availabilty: Notes:Available .1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 67
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of repeated trouble reports received
for the same line/circuit within a soecified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
· Includes all trouble reports closed during the reporting period that have a repeated trouble report
received within thirty (30) days of the initial trouble report for the same service (regardless of
whether the report is about the same type of trouble for that service), subject to exclusions
specified below.
· In determining same service Qwest wil compare the end user telephone number or circuit access
code of the initial trouble reports closed during the reporting period with reports received within 30
days of when the initial trouble report closed.
· Includes reports due to Qwest network or system causes, customer-direct and customer-relayed
reports.
· The 30-day period applied in the numerator of the formula below is from the date and time that the
initial trouble report is closed to the date and time that the next, or "repeat" trouble report is
received (Le., opened).
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that
are not reported in arrears), in order to cover the
30-dav oeriod following the initial trouble report.
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC Disaggregation" wil be reported according to trouble reports involving:
aggregate, MR-7A Dispatches within MSAs;
individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches.
Qwest Retail . Results for products/services listed in Product Reporting under "Zone-type
results Disaggregation" will be disaggregated according to trouble reports involving:
MR-7D In Interval Zone 1 areas; and
MR-7E In Interval Zone 2 areas.
Unit of Measure: Percent
.
Formula:
((Total trouble reports closed within the reporting period that had a repeated trouble report received
within 30 calendar days of when the initial trouble report closed) + (Total number of Trouble Reports
Closed in the reporting period)) x 100
Exclusions:
. Trouble reports coded as follows:
- For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE,
Customer Instruction, Carrier, Alternate Provider).
- For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
· Subsequent trouble reports of any trouble before the original trouble report is closed.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
· Records involving official company services.
. Records with invalid trouble receipt dates.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit BJune 26,2007 Page 68
MR-7 - Repair Repeat Report Rate (Continued)
.Records with invalid cleared or closed dates..Rec~rds with invalid product codes..Records missinçi data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA- Tvoe Disaaareaation -.Resale
Residential sinale line service Parity with retail service
Business sinçile line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service.Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform (UNE-Parity with retail Centrex
P) (Centrex).Line Splittng Parity with retail Res and Bus POTS
.Loop Splitting NOTE 1 Diagnostic
.Line Sharing AZ & CO: Parity with retail Res and Bus POTS
All Other States: Diagnostic Comparison with
retail Res and Bus POTS.Sub-Loop Unbundling CO: Parity with Retail ISDN-BRI
All Other States: Diagnostic
Zone- Tvoe Disaaareaation -.Resale
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
( açiçireçiate)
Frame Relav Parity with retail service.LIS Trunks Parity with Feature Group D (aggregate).Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DSllevel Parity with retail DS1 Private Line
UDIT - Above DS1 level Parity with retail Private Lines above DS1 level
Dark Fiber - 10F Diaçinostic.Unbundled Looos:
Analoçi Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI (desiçined)
Non-loaded Looo (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-1 capable Looo Parity with retail DS1 Private Line
ISDN-caoable Loop Parity with retail ISDN BRI (desiçined)
ADSL-qualified Loop Parity with retail ISDN BRI (designed)
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aaareaate)Line services (açiçireçiate)
Dark Fiber - Loop Diagnostic.E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 69
MR-7 - Repair Repeat Report Rate (Continued)
.Enhanced Extended Loops (EELs) - (DSO Diagnostic
level).Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level).Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availabilty:Notes:
Targeted availability with July 2004 1.Reporting will begin at the time CLECs order
results reported in September 2004 the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 70
MR-8 - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or
element.
Description:
Measures trouble reports by product and compares them to the number of lines in service..Includes all trouble reports closed during the reporting period, subject to exclusions specified
below..Includes all applicable trouble reports, including those that are out of service and those that are
onlv service-affectína.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: Statewide leveL.
individual CLEC and Qwest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service.
grouping) + (Total number of the specified services that are in service in the reporting period)) x 100
Exclusions:.Trouble reports coded as follows: -For products measured from MTAS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider).-For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (IEC) and Customer Provided Equipment (CPE)..Subsequent trouble reports of any trouble before the original trouble report is closed..Information tickets generated for internal Qwest system/network monitoring purposes..Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete..Records involving official company services..Records with invalid trouble receipt dates..Records with invalid cleared or closed dates..Records with invalid product codes..Records missina data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 71
MR-8 - Trouble Rate (continued)
Product Reporting:Standards:
.Resale
Residential sinQle line service Parity with retail service
Business single line service Parity with retail service \
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service.Unbundled Network Element - Platform Parity with like retail service ..
(UNE-P) (POTS).Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 ).Unbundled Network Element-Parity with retail Centrex
Platform(UNE-P) (Centrex).Line Splitting Parity with retail RES and BUS POTS.Loop SplittinQ NUIt: 1 Diagnostic.Line Sharing Parity with retail RES and BUS POTS
.Sub-Loop Unbundling CO: Parity with retail ISDN-BRI
All Other States: Diagnostic.LIS Trunks Parity with Feature Group D (aggregate).Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line Service
UDIT -AboveDS1level Parity with retail Private Lines above DS1 level
Dark Fiber - 10F Diagnostic..Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI (desiQned)
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-1 capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI (desiQned)
ADSL-qualified Loop Parity with retail ISDN BRI (designed)
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aQQreQate)(aggregate)
Dark Fiber - Loop /DiaQnostic.E911/911 Trunks Parity with retail E911/911 Trunks.Enhanced Extended Loops (EELs) - (DSO Diagnostic
level).Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level).Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 72
MR-8 - Trouble Rate (continued)
Availabilty:
Available
Notes:
1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
"
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 73
MR-9 -.Repair Appointments Met
Purpose:
Evaluates the extent to which Qwest repairs services for Customers by the appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
· Includes all trouble reports closed during the reporting period, subject to exclusions specified
below.
· Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month I Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide leveL.
Comparisons: CLEC Results for listed services wil be disaggregated and reported
aggregate, individual according to trouble reports involving:
CLEC and Qwest Retail MR-9A Dispatches within MSAs;
results MR-9B Dispatchès outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
. Trouble reports coded as follows:
- For products measured from MT AS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider).
· Subsequent trouble reports of any trouble before the original trouble report is closed.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
· Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
· Records involving official company services.
· Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
. Records with invalid product codes.
· Records missinçi data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-P)
(POTS)
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 74
MR-10 - Customer and Non-Qwest Related Trouble Reports
Purpose:
Evaluates the extent that trouble reports were customer related, and provides diagnostic information
to help address potential issues that might be raised by the core maintenance and repair performance
indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of
all trouble reports resolved during the reporting period, subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
.For products measured from MT AS data, trouble reports coded to disposition codes for: Customer
Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-
Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider) and trouble
reports involving a "no access" delay for MSA type disaggregated products..For products measured from WFA (Workforce Administration) data trouble reports coded to
trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: Statewide leveL.
individual CLEC and Qwest Retail results
Formula:
((Number of Trouble Reports coded to disposition codes specified above) .; (Total Number of Trouble
Reports Closed in the Reporting Period)) x 100
Exclusions:.Subsequent trouble reports of any trouble before the original trouble report is closed .Information tickets generated for internal Qwest system/network monitoring purposes..Records involving official company services..Records with invalid trouble receipt dates..Records with invalid cleared or closed dates..Records with invalid product codes..Records missing data essential to the calculation of the measurement per the PID..Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 75
MR-10 Customer and Non-Qwest Related Trouble Reports (continued)
Product Reportina:Standards:.Resale
Residential sinale line service Diaanostic
Business sinale line service Diaanostic
Centrex Diaanostic
Centrex 21 Diaanostic
PBX Trunks Diaanostic
Basic ISDN Diaanostic.Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS).Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex 21 ).Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex).Resale
Primary ISDN Diaanostic
DSO Diaanostic
DS1 Diaanostic
DS3 and higher bit-rate services Diagnostic
(aaareaate)
Frame Relay Diaanostic.LIS Trunks Diagnostic.Unbundled Dedicated Interoffice Transoort fUDIT)
UDIT - DS1 level Diaanostic
UDIT -Above DS11evei Diaanostic.Unbundled Looos:
Analoa Loop Diaanostic
Non-loaded Loop (2-wire)Diaanostic .
Non-loaded Loop (4-wire)Diaanostic
DS1-caoable Loop Diaanostic
xDSL-1 capable Loop Diaanostic
ISDN-caoable Loop Diaanostic
ADSL-Qualified Loop Diaanostic
Loop types of DS3 and higher bit-rates Diagnostic
(aaareaate).E911/911 Trunks Diagnostic
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 76
MR-11 - LNP Trouble Report Cleared within Specified Timeframes
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and
business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all
LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (Le., not unbundled-loop), residence and
business, out-of-service trouble reports that are cleared within four business hours of Qwest
receiving these trouble reports from CLECs.
· Includes only trouble reports that are received on or before the currently-scheduled due date
of the actual LNP-related disconnect time/date, or the next business day, that are confirmed
to be caused by disconnects being made before the scheduled time, and that are closed
during the reporting period, subject to exclusions specified below.
MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours
of Qwest receiving these trouble reports from CLECs.
· Includes all LNP-only trouble reports, received within four calendar days of the actual LNP-
related disconnect date and closed during the reporting period.
· The "currently-scheduled due date/time" is the original due date/time established by Qwest in
response to CLEC/customer request for disconnection of service ported via LNP or, if CLEC submits
to Qwest a timely or untimely request for delay of disconnection, it is the CLEC/customer-requested
later date/time.
· A request for delay of disconnection is considered timely if received by Qwest before 8:00 p.m. MT
on the due date that Qwest has on record at the time of the request.
· A request for delay of disconnection is considered untimely if received by Qwest after 8:00 p.m. MT
on the due date and before 12:00 p.m. MT (noon) on the day after the due date
· Time measured is from the date and time Qwest receives the trouble report to the date and time
trouble is cleared.Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate and
Individual CLEC
Disaggregation Reporting: Statewide level (all are
"non-dispatched").
Formula:
MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles
confirmed to be caused by disconnects, that Qwest executed before the currently-scheduled
due date/time, that were closed in the reporting period and cleared within four business
hours) + (Total Number of specified out of service LNP-only Trouble Reports for LNP-related
troubles confirmed to be caused by disconnects that Qwest executed before the currently-
scheduled due date/time, that were closed in the reporting period)) x 100
MR-11 B = ((Number of specified LNP-only Troubié Reports closed in the reporting period that were
cleared within 48 hours) + (Total Number of specified LNP-only Trouble Reports closed in the
reporting period)) x 100
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 77
MR-11 - LNP Trouble Reports Cleared within Specified Timeframes (Continued)
Exclusions:
· Trouble reports attributed to customer or non-Qwest reasons
· Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
· Subsequent trouble reports of LNP trouble before the original trouble report is closed.
· For MR-11 B only: Trouble reports involving a "no access" delay.
· Information tickets generated for internal Qwest system/network monitoring purposes.
· Records involving official company services.
· Records with invalid trouble receipt dates.
· Records with invalid cleared or closed dates.
· Records with invalid product codes.
· Records missinQ data essential to the calculation of the measurement per the PID.
Product Reporting: LNP Standards:
MR-11A:
· If OP-17 result meets its standard, the MR-11A standard is Diagnostic.
. If OP-17 result does not meet its standard, the MR-11A standard is as
follows:
- For 0-20 trouble reports*: No more than 1 ticket cleared in ;: four
business hours
- For;: 20 trouble reports*: The lesser of 95% or Parity with MR-3C
results for Retail Residence and Business
MR-11B:
· For 0~20 trouble reports**: No more than 1 ticket cleared;: 48 hours
· For;: 20 trouble reports**: The lesser of 95% or Parity with MR-4C
results for Retail Residence and Business
* Based on MR-11A denominator.
**Based on MR-11 B denominator.
Availabilty:
Available
Notes:
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 78
Biling
BI-1 - Time to Provide Recorded Usage Records
Purpose:
Evaluates the timeliness with which Qwest provides recorded dailY usage records to CLECs.
Description:
Measures the average time interval from date of recorded daily usage to date usage records are
transmitted or made available to CLECs as applicable.
BI-1A - Measures recorded daily usage for UNEs and Resale and includes industr~ standard
electronically transmitted usage records for feature group switched access,N TE 1 local
measured usage, local message usage, toll usage, and local exchange service components
priced on a per-use basis, subject to exclusions specified below.
BI-1 B - Measures the percent of recorded daily usage for Jointly provided switched access provided
within four days. This includes usage created by the CLEC and Qwest or IXC providing
access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group
B, Feature Group D, Phone to Phone IP Telephony, axx access, and 900 access and their
successors or similar Switched Access services.
BI-1C - Provides separate reporting for two elements captured in BI-1A above, as follows:
· BI-1C-1 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for feature group switched access, NOTE 1
subject to exclusions specified below.
· BI-1C-2 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for local measured usage, local
message usage, toll usage, and local exchange service components priced on a per-use
basis, subject to exclusions specified below.Reporting Period: One month Unit of Measure:
BI-1A, BI-1C-1, BI-1C-2: Average Business DaysBI-1 B: Percent
Reporting Comparisons: CLEC aggregate, Disaggregation Reporting: State leveL.
individual CLECs, and Qwest Retail results
Formula:
BI-1A, BI-1 C-1, BI-1 C-2 (for specified products & records) = ¿(Date Record Transmitted or made
available - Date Usage Recorded) + (Total number of records)
BI-1 B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total
daily usage records for Jointly provided switched access in the report period)) x 100
Exclusions:
· Instances where the CLEC requests other than daily usage transmission or availability.
· Duplicate records.
Product Reporting:
. UNEs and Resale
· Jointly-provided Switched Access
Standards:
BI-1A: Parity with Qwest retail.
BI-1B: 95% within 4 business days
BI-1C-1, BI-1C-2: Diagnostic Comparison with the
Qwest Retail results used in standard for
BI-1A
Availabilty:
Available
Notes:
1. "Feature group switched access" includes all
type 11 OXX detail records for Feature
Groups A, B, C, and D.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 79
81-2 -Invoices Delivered within 10 Days
Purpose:
Evaluates the timeliness with which Qwest delivers industry standard electronically transmitted bils to
CLECs, focusina on the percent delivered within ten calendar days.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the number of days
between the bill date and bil delivery..Includes all industry standard electronically transmitted invoices for local exchange services and
toll, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined Qwest Disaggregation Reporting: State level
Retail/CLEC results (Parity by design)
Formula:
((Count of Invoices for which Bil Transmission Date to Bil Date is ten calendar days or less) + (Total
Number of Invoices)) x 100
Exclusions:.Bils transmitted via paper, magnetic tape, CD-ROM, diskette..Records with missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:.UNEs and Resale Parity by design.
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 80
BI-3 - Biling Accuracy - Adjustments for Errors
Purpose:
Evaluates the accuracy with which Qwest bills CLECs, focusing on the percentage of biled revenue
adiusted due to errors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total
billed revenue..Both the biled revenue and amounts adjusted off bills due to error are calculated from bills
rendered in the reporting period.."Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the reporting
period that involve, either in p~rt or in total, adjustment codes related to biling errors. (Each
adiustment thus aualifvina is ádded to the sum in its entirety.)
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: State leveL.
individual CLECs, and Qwest Retail results
Formula:
(I(Total Biled Revenue Biled in Reporting Period - Amounts Adjusted Off Bills Due to Errors) + (Total
Biled Revenue billed in Reporting Period)) x 100
Exclusions:
· BI-3A - UNEs and Resale - None
· BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of CLEC-caused
errors in return of minutes of use
Product Reporting:Standards:.BI-3A - UNEs and Resale .BI-3A - UNEs and Resale: 98%.BI-3B - Reciprocal Compensation Minutes of .BI-3B - Reciprocal Compensation (MOU) -
Use (MOU)95%
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 81
BI-4 - Biling Completeness
Purpose:.UNEs and Resale - Evaluates the completeness with which Qwest reflects non-recurring and
recurring charges associated with completed service orders on the bills. .Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which Qwest
reflects the revenue for Local Minutes of Use associated with CLEC local traffic over Qwests
network on the bills.
Description:
BI-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges
associated with completed service orders appear on the correct bill.*
BI-4B - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local
minutes of use appearing on the correct (current) bill.*
* Correct bill = next available bil
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: Statewide leveL.
individual CLECs, and Qwest Retail results
Formula:
BI-4A - UNEs and Resale = (¿(Count of service orders with non-recurring and recurring charges
associated with completed service orders on the bils that are biled on the correct bil + total
count of service orders with non-recurring and recurring charges associated with completed
service orders biled on the bill)) x 100
BI-4B - Reciprocal Compensation MOU = (¿(Revenue for Local Minutes of Use biled on the correct*
bill + Total revenue for Local Minutes of Use collected during the month)) x 100
Exclusions: None
Product Reporting:Standards:.UNEs and Resale BI-4A - UNEs and Resale: Parity with Qwest.Reciprocal Compensation (MOU)Retail bils.
BI-4B - Reciprocal Compensation (MOU): 95%
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 82
Database Updates
DB-1 - Time to Update Databases
Purpose:
Ëvaluates the time required for uodates to the databases of E911, L1DB, and Directory Builder.
Description:
· Measures the average time required to update the databases of E911, L1DB, and Directory
Builder.
· Includes all database updates as specified under Disaggregation Reporting completed during
the reporting period.
· For DB-1A the time to update the E911 database is provided by the third party vendor that
performs the update. The elapsed time is captured automatically by the database system. There
are no "individual E911 database update records" provided with which to measure the database
update process.
· The numerator of DB-1A is calculated by multiplying the vendor-calculated results (Average
Minutes in Process Time) by the denominator (Count of records Processed). This method
produces a result from the vendor data that is the same as that which would be. produced by
totallinQ the uodate times from individual E911 database update records.
Reporting Period: One month Unit of Measure:
E911 - Hrs: Mins.
L1DB & Directory Listings - Seconds
Disaggregation Reporting:
DB-1 A: E911 for Qwest Retail and Reseller
CLEC-State level
DB-1B: L1DB for Qwest Retail, Reseller CLEC
and. Facilities Based CLEC - Multi
state region-wide level
DB-1C-1: Listings for all Provider types incly.ding
Qwest Retail, Reseller CLEC, and
Facilties Based CLEC, ILEC and
Unknown Provider, Electronically
Submitted, Electronically Processed-
Sub-region applicable to state
Reporting Comparisons: '
DB-1A - E911: Combined results for Qwest Retail
and Reseller CLEC Aggregate;
OB-1 B - L1DB: Combined results for all Qwest
Retail, Reseller CLEC and Facilities Based CLEC
updates;
DB-1C-1 - Listings: Combined results for all
Provider types including Qwest Retail, Reseller
CLEC, and Facilities Based CLEC, ILEC and
Unknown Provider, Electronically Submitted,
Electronically Processed updates. NOTE 1
Formula:
L((Date and Time of database update for each database update as specified under Disaggregation
Reporting in the reporting period) - (Date and Time of submissions of data for entry into the database
for each database update as specified under Disaggregation Reporting in the reporting period)) + Total
database updates as specified under Disaggregation Reporting completed in the reporting period
Exclusion:
· Invalid startstop dates/times.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 83
DB-1 - Time to Update Databases (continued)
Product Reporting:Standards:
Not applicable (Reported by database type)DB-1A-E911: Parity by design
DB-1 B-L1DB: Parity by design
DB-1C-1 - Listings: Parity by design
Availabilty:Notes:
Available 1.Because they cannot be separated, results for Qwest Retail, Reseller
CLEC, Facilities-based CLECs, ILEC and Unknown Provider updates
are reported combined within these disaggregations.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 84
DB-2 - Accurate Database Updates
Purpose:
Evaluates the accuracy of database updates completed without errors in the reportinq period.
Description:.Measures the percentage of database updates completed without errors in the reporting period..Includes all database updates as specified under Disaggregation Reporting completed during the
reoortina period.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:Disaggregation Reporting:
DB-2C-1 Listings - Combined results for all DB-2C-1, Listings for Qwest Retail, Reseller
Qwest Retail, Reseller CLEC and Facilities-CLEC, and Facilities-Based CLEC Electronically
Based CLEC Electronically Submitted,Submitted, Electronically Processed updates:
Electronically Processed updates Statewide
Formula:
(Total database updates as specified under Disaggregation Reporting completed without errors in the
reporting period + Total database updates as specified under Disaggregation Reporting completed in
the reporting period) x 100
Exclusions:
Invalid start/stop dates/times.
Product Reporting:Standards:
Not applicable (Reported by database type)DB-2C-1 - Listings: Parity by design NOTE 1
Availabilty:Notes:
Available 1.Qwest retail and Reseller CLECs are parity by design. Because
Facilties-based CLEC Electronically Submitted, Electronically
Processed cannot be separated out from Reseller CLECs they are
reported combined within this disaqqreqation.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 85
Directory Assistance
DA-1 - Speed of Answer - Directory Assistance
Purpose:
Evaluates timeliness of customer access to Qwests Directory Assistance operators, focusing on how
Ionr¡ it takes for calls to be answered.
Description:
Measures the average time following first ring until a call is first picked up by the Qwest agenUsystem
to answer Directory Assistance calls..Includes all calls to Qwest directory assistance during the reporting period..Because a system (electronic voice) prompts for city, state, and listing requested before the actual
operator comes on the line, the first ring is defined as when the voice response unit places the call
into queue..Measurements are taken by sampling calls from the network queue at 10-second intervals. A
count of calls in the queue is taken for every sampling event (1 O-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals..Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, i.e., are effectively counted as a zero intervaL. However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset bv those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Results for Qwest and Disaggregation Reporting:
all CLECs are combined.Sub-region applicable to state
Formula:
I:((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard: Parity by design
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 86
Operator Services
OS-1 - Speed of Answer - Operator Services
Purpose:
Evaluates timeliness of customer access to Qwests operators, focusing on how long it takes for calls
to be answered.
Description:
Measures the time following first ring until a call is answered by the Qwest agent..Includes all calls to Qwests operator services during the reporting period, subject to exclusions
specified below..Measurements are taken by sampling calls from the network queue at 10-second intervals. A
count of calls in the queue is taken for every sampling event (10-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals..Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, i.e., are effectively counted as a zero intervaL.However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Qwest and all CLECs Disaggregation Reporting:
are aggregated in a single measure.Sub-region applicable to state
Formula:
t((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard:Parity by design
Availabilty:Notes:
Available
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 87
Network Penormance
NI-1 - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from Qwest end offices to CLEC end offices, compared with
the completion of calls from Qwest end offices to other Qwest end offces, focusing on average busy-hour
blockina oercentaaes in interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.
· Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk
arouos that are in service durina the reportinçi period, subiectto exclusions specified below.Reporting Period: Öne month I Unit of Measure: perc~nt Blockage
Reporting Comparisons: Disaggregation Reporting: Statewide leveL.
CLEC aggregate, Reports the percentage of trunks blocking in interconnection final trunks,
individual CLEC, and reported by:
Qwest Interoffice trunk NI-1A Interconnection (LIS) trunks to Qwest tandem offices, with TGSR-
blocking results. related exclusions applied as specified below;
NI-1 B LIS trunks to Qwest end offices, with TGSR-related exclusions
applied as specified below;
NI-1C LIS trunks to Qwest tandem offices, without TGSR-related
exclusions;
NI-1 D LIS trunks to other Qwest end offices, without TGSR-related
exclusions.
Formula:
~(L(Blockage in Final Trunk Group of Specified Type)x(Number of Circuits in Trunk Group)) .; (Total Numberof Final Trunk Circuits in all Final Trunk Groups)) x 100 .
Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average
number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type being
measured.
Exclusions:
For NI-1A and NI-1B only:
· Trunk groups, blocking in excess of one percent in the reporting period, for which:
- A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or
- CLECs do not submit, within 20 calendar days of receiving a TGSR:
a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE
3);
b) Trouble Reports; or
c) Notification of traffic re-routing (as described in Note 1 below).
For NI-1A. NI-1B, NI-1C, and NI-1D:
· Trunk groups, blocking in excess of one percent in the reporting period, for which Qwest can identify, in
time to incorporate in the regular reporting of this measurement, the cause as being attributable to:
- Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure
circumstances;
- The CLEC placing trunks in a "busy" condition;
- Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely
forecast to Qwest. (This portion of the exclusion is limited to being applied in (a) the month the LIS
requests could not be fulfilled, due to lack of facilties, and (b) each month thereafter up to the month
following facility availability OR ~ to five months after the month the LIS requests could not be
fulfiled, whichever is sooner NOT 4); or
- Isolated incidences of blocking, about which Qwest provides notification to the CLEC, that (a) are
not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by
CLEC or Qwest, and (c) thus, do not require an actionable TGSR.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 88
NI-1 - Trunk Blocking (Continued)
· Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review
period.
· Toll trunks, non-final trunks, and trunks that are not connected to the public switched network.
· One-way trunks originating at CLEC end offices.
· Qwest official services trunks, local interoffice operator and directory assistance trunks, and local
interoffice 911/E911 trunks.
· Records with invalid product codes.
· Records missini: data essential to the calculation of the measurement per the PID.
Product Reporting: Standards:
LIS Trunks Where NI-1A:5 1%:
Where NI-1A:: 1%:
Where NI-1B:5 1%:
Where NI-1B ::1%:
NI-1C and NI-1D:
1 %
Parity with Qwest Interoffice Trunks to tandems
1 %
Parity with Qwest Interoffice Trunks to end offices
Diaonostic NOTE 5
Availabilty:
Available
Notes:
1. Qwest uses TGSRs to notify CLECs when trunk blocking exceeds standard thresholds or is
determined to be persistent. To respond properly to TGSRs, a CLEC must (a) submit
within 20 days ASRs to provide necessary trunk augmentations to avoid further blocking,
(b) notify Qwest within 20 days that it is initiating a Trouble Report where Qwest traffic
routing problems are causing the blocking referenced by the TGSR, or (c) notify Qwest that
the CLEC wil undertake its own re-routing of traffc within 20 days to alleviate the blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in
the month in which the above-specified 20-day response period ends. Thus, any trunk
group excluded in one month will not be excluded in the next month, unless there is (a) a
20-day period following a TGSR ends in that month, (b) there is another TGSR applicable
to the next month for the same trunk group or (c) an exception documented, in lieu of
issuing a subsequent TGSR, where the CLEC's response to the previous TGSR indicated
that, for its own reasons, it plans to take no action at any time to augment the trunk group.
3. CLEC delays are reflected by CLEC-initiated order supplements that move the due date
later.
a) Qwest-initiated due date delays, including supplements made pursuant to Qwest
requests to delay due dates, shall not be counted as CLEC delays in this
measurement.
b) Qwest-initiateddue date changes to earlier dates that the CLEC does not meet shall
not be counted as a CLEC delay in this measurement unless the earlier dates were
mutually agreed-upon.
c) CLEC delays (e.g., "customer not ready" in advance of a due date) that do not
contribute to a Qwest-established due date being missed shall not be counted as a
CLEC delay in this measurement.
4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period
of time that treats the unforecasted ASR as if itwere, in effect, the first forecast for the
facilities needed.
a) Given that forecast advance intervals are currently six months, this provision allows the
exclusion to apply for no longer than that period of time.
b) Nevertheless, this limitation to the exclusion also recognizes that facilties may become
available sooner and, if so, reduces the limitation accordingly. In that context, this
limitation recognizes that, absent a CLEC forecast, Qwest still retains a responsibility to
provide facilities for the ASR, although in a longer timeframe than for ASRs covered by
forecasts. NI-1 C and NI-1 D wil be reported for information purposes only, with no
standard to be applied.
c) This limitation may change depending on the outcome of separate workshops dealing
with issues of interconnection forecasting.
5. NI-1 C and NI-1 D wil be reported for information purposes only, with no standard to be
applied.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 89
NP-1 - NXX Code Activation
Purpose:
Evaluates the timeliness of Qwests NXX code activation prior to the LERG effective date or by the
"revised" effective date, as set forth herein.
Description:
NP-1 A: Measures the percentage of NXX codes activated in the reporting period that are actually
loaded and tested prior to the LERG effective date or the "revised" date, subject to exclusions
shown below.
NP-1 B: Measures the percentage of NXX codes activated in the reporting period that are delayed
beyond the LERG date or "revised" date due to Qwest-caused Interconnection facility delays,
subject to exclusions shown below. Included among activations counted as a Qwest delay in
this sub-measurement are cases in which "2-6 codes" NOTE 1 associated with the Qwest
interconnection facilities are provided late by Qwest to the CLEC.
· Qwest must receive complete and accurate routing information required for code activation, which
includes but is not limited to "2-6 codes" for all interconnection trunk groups associated with the
activation no less than 25 days prior to the LERG Due Date or Revised Due Date.
· The "revised" date, for purposes of this measurement, is a CLEC-initiated renegotiation of the
activation effective date that is no less than 25 days after Qwest receives complete and accurate
routing information required for code activation, which includes but is not limited to "2-6 codes" for
all interconnection trunk groups associated with the activation.
· The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to
Qwest.
· NXX code activation is defined as complete when all translations associated with the new NXX are
complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if
different than the LERG date).
· the NXX code activation completion process includes testing, including calls to the test number
when provided.Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate, Disaggregation Reporting: Statewide.
individual CLEC and Qwest Retail results.
Formula:
NP-1A = ((Number of NXX codes loaded and tested in the reporting period prior to the LERG effective
date or the "revised" date) + (Number of NXX codes loaded and tested in the reporting
period)) x 100
NP..1 B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the
LERG effective date or "revised" date affected by Qwest Interconnection Facility Delays) +
(Number of NXX codes loaded and tested in the reporting period, including NXX codes
loaded and tested in the reporting period that were delayed past the LERG effective date or
the "revised" date due to Interconnection Facility Delays)) x 100
Exclusions:
NP-1A:
· NXX code activations completed after the LERG date or "revised" date due to delays in the
installation of Qwest provided interconnection facilities associated with the activations. NOTE 2
NP-1A and NP-1B:
· NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than
industry standard (currently 45 calendar days).
· NXX codes where QWEST received complete and accurate routing information required for
code activations less than 25 days prior to the LERG due date or Revised due date.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 90
NP-1 - NXX Code Activation (continued)
Product Reporting: None Standards:
NP-1A: Parity
NP-1 B: Diaanostic
Availabilty:Notes:
Available 1."2-6 codes" are industry-standard
designators for local interconnection trunk
groups, consisting of 2 alpha letters and six
numeric digits. .
2.Only Qwest-provided interconnection facilities
are noted in this exclusion, because delays .
related to facilties provided by CLECs or
others are accounted for by revising the due
date.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 91
Collocation
CP-1 - Collocation Completion Interval
Purpose:
Evaluates the timeliness of Qwests installation of collocation arrangements for CLECs, focusing on the
averaQe time to comolete such arranQements.
Description:
Measures the interval between the Collocation Application Date and Qwests completion of the
collocation installation.
. Includes all collocations of types specified herein that are assigned a Ready for Service (RFS) date
by Qwest and completed during the reporting period, subject to exclusions specified below.
. Collocation types included are: physical cagelessìiPhysical caged, shared physical caged, physical-
line sharing, cageless-line sharing, and virtuaL. NO 1
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest
on a weekend or holiday, the Collocation Application Date is the next business day following the
weekend or holiday.
. Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
. Completion of the collocation installation is the date on which the requested collocation arrangement
is "Ready For Service" as defined in the Definition of Terms section herein.
. Establishment of RFS Dates: RFS dates are established according to intervals specified in
interconnection agreements. Where an interconnection agreement does not specify intervals, or
where the CLEC requests, RFS dates are established as follows:
. Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in seven or fewer calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the Collocation Application Date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
. Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready -for collocation applications where the CLEC accepts the quote
in eight or more calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations
for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the quote acceptance date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
. Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready
- for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is orovided to Qwest, for
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 92
CP-1 - Collocation Completion Interval (continued)
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
· Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready -
for virtual collocation applications where the CLEC (1) accepts the quote in eight or more
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
- Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
- Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
· All Collocations (physical. virtual. forecasted. or unforecasted) requiring Major
Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote)
after the Collocation Application Date, or (2) for virtual collocations, 45 days following the date
equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure
Modifications are required. Qwest will provide to the CLEC, as part of the quotation, the need for,
and the duration of, such extended intervals.
· When a CLEC submits six (6) or more Collocation applications in a one-week period in any state,
completion intervals wil be individually negotiated. These collocation arrangements wil be
included in CP-1 A, -1 B, or -1 C according to the interval criteria specified below for these
measurements.
· Where there is a CLEC-caused delay, the RFS Date is rescheduled
· RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond
Qwests control, but not for Qwest reasons.
· Where CLECs do not accept the quote within thirty days of the quote date, the application is
considered expired.
CP-1A Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 90 calendar days or less.
CP-1B Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 91 to 120 calendar days.
CP-1C Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 121 to 150 calendar days.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide.
Formula: (for CP-1A, CP-1 Band CP-1C)
1:((Collocation Completion Date) - (Complete Application Date)) + (Total Number of Collocations
Completed in Reporting Period)
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 93
CP-1 - Collocation Completion Interval (continued)
Exclusions:
· CP-1A: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90
calendar days from Collocation Application Date to RFS date.
· CP-1B: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 91
calendar days or longer than 120 calendar days from Collocation Application Date to RFS date.
· CP-1C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121
calendar days or longer than 150 calendar days from Collocation Application Date to RFS date.
· Cancelled or exoired aoolications.
Product Reporting: None Standards:
CP-1A: 90 calendar days
CP-1 B: 120 calendar days
CP-1 C: 150 calendar days
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered, they
wil be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) wil be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted, mature (Le., six months of
experience from first installations), and ordered in volumes warranting
reoortinQ (Le., consistently more than two oer month in any state).
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 94
CP-2 - Collocations Completed within Scheduled Intervals
Purpose:
Evaluates the extent to which Qwest completes collocation arrangements for CLECs within the standard
intervals or intervals established in interconnection agreements.
Description:
Measures the percentage of collocation applications that are completed within standard intervals, including
intervals seUorth in interconnection agreements.
· Includes all collocations of types specified herein that are assigned a Ready for Service Date RFS date by
Qwest and that are completed within the reporting period, including those with CLEC-requested RFS dates
longer than the standard interval and those with extended RFS dates negotiated with the CLEC (including
supplemented collocation orders that extend the RFS date) subject to exclusions specified below.
Collocation types included are: physical ca~eless, physical caged, shared physical caged, physical-line
sharing, cageless-line sharing, and virtuaL. OTE 1
· The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest on a
weekend or holiday, the Collocation Application Date is the next business day following the weekend or
holiday.
. Major Infrastructure Modifications are defined as conditioning the collocation space, obtaining permits, and
installng DC power plant, standby generators, heating, venting or air conditioning equipment.
. A collocation arrangement is counted as met under this measurement if its RFS date is met.
. Establishment of RFS Dates: RFS dates are established as follows, except where interconnection
agreements require different intervals, in which case the intervals specified in the interconnection
agreements apply:
. Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven
or fewer calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date,
the RFS date shall be:
- Forecasted Collocations: 90 calendar days after the Collocation Application Date for physical
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
- Unforecasted Collocations: 120 calendar days after the Collocation Application Date for physical
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
. Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or
more calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date,
the RFS date shall be:
- Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations for
which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
- Unforecasted Collocations: 120 calendar days after the quote acceptance date for collocations
for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of
the Collocation Application Date.
. Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for
virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
- Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
- Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
. Virtual Collocation Applications with Late Quote Acceptance and Late Eauipment Ready - for
Qwest Idaho SGAT Third Revision, E!ghth Amended Exhibit B June 26, 2007 Page 95
CP-2 - Collocations Completed within Scheduled Intervals (continued)
virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
- Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
- Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
· All Collocations (physical. virtual. forecasted. or unforecastedl requiring Major Infrastructure
Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation
Application Date, or (2) for virtual collocations, 45 calendar days following the date equipment to be
collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are
required. Qwest wil provide to the CLEC, as part of the quotation, the need for, and the duration of,
such extended intervals.
· When a CLEC submits six (6) or more Collocation applications ina one-week period in any state,
completion intervals wil be individually negotiated. These collocation arrangements wil be included in
CP-2A, -2B, or -2C according to the criteria specified below for these measurements.
· Where there is aCLEC-caused delay, the RFS Date is rescheduled.
· Where CLECs do not accept the quote within thirty calendar days of the quote date, the application is
considered expired.
CP-2A Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast
to Qwest 60 or more calendar days in advance of the Collocation Application Date.
CP..2B Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for
which CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
CP-2C All Collocations requiring Major Infrastructure Modifications and Collocations with
intervals longer than 120 days: Measures all collocation installations requiring Major
Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar
days after the Collocation Application Date.
Reporting Period: One month
I Unit of Measure: Percent
Disaggregation Reporting: Statewide leveL.Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula: (for CP-2A, CP-2B and CP-2C)
((Count of Collocations for which the RFS is met) -I (Total Number of Collocations Completed in the Reporting
Period)) x 100
Exclusions:
· RFS dates missed for reasons beyond Qwests control.
· Cancelled or expired requests.
Product Reporting: None Standards:
CP-2A & -2B: 90%
CP-2C: 90%
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007.Page 96
CP-2 - Collocations Completed within Scheduled Intervals (continued)
Availabilty:
Available
Notes:
1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered, they wil
be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) wil be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted, mature (Le., six months of
experience from first installations), and ordered in volumes warranting
reportinQ (Le., consistently more than two per month in any state).
Qwest Idaho SGAT Third Revision, Eighth,Amended Exhibit B June 26,2007 Page 97
CP-3 - Collocation Feasibilty Study Interval
Purpose:.
Evaluates the timeliness of the Qwest sub-process function of providing a collocation feasibility study
to the CLEC.
Description:
Measures average interval to respond to collocation studies for feasibility of installation..Includes feasibility studies, for collocations of types specified herein that are completed in the
reporting period, subject to exclusions specified below. Collocation types included are: physical
cageless, lhysical caged, shared physical caged, physical-line sharing, cageless-line sharing, and
virtuaL. NOT 1.Interval begins with the Collocation Application Date and ends with the date Qwest completes the
Feasibility Study and provides it to the CLEC..The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is. received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business day
following the weekend or holiday.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide leveL.
individual CLEC results
Formula:
~((Date Feasibility Study provided to CLEC) - (Date Qwest receives CLEC request for Feasibility
Study)) + (Total Feasibility Studies Completed in the Reporting Period)
Exclusions:.CLEC-caused delays of, or CLEC requests for feasibility study completions resulting in greater
than ten calendar days from Collocation Application Date to scheduled feasibility study completion
date.
Product Reporting:None Standard:10 calendar days or less
.
Availabilty:Notes:
Available 1.Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered, they wil be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and
field connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms,
conditions, and processes for such collocation types become
finalized, accepted, mature (i.e., six months of experience from first
installations), and ordered in volumes warranting reporting (i.e.,
consistently more than two per month in any state).
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 98
CP-4 - Collocation Feasibilty Study Commitments Met
Purpose:
Evaluates the degree that Qwest completes the sub-process function of providing a collocation
feasibility study to the CLEC as committed.
Description:
Measures the percentage of collocation feasibility studies for installations that are completed within the
Scheduled Interval
· The Scheduled Interval is ten calendar days from the Collocation Application Date or, if
interconnection agreements call for different intervals, within intervals specified in the agreements,
or if otherwise delayed by the CLEC, the interval resulting from the delay.
· Includes all feasibilty studies for collocations of types specified. herein, that are completed in the
reporting period. Collocation types included are: physical cageless, physical caged, shared
physical caged, physical-line sharing, cageless-line sharing, and virtuaL. NOTE 1
· Considers the interval from the Collocation Application Date to the date Qwest completes the
Feasibility Study and provides it to the CLEC.
· The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business day
following the weekend or holiday.
· Subject to superceding terms in the CLEC's interconnection agreement, when a CLEC submits six
(6) or more Collocation applications in a one-week period in any state, feasibilty study intervals
wil be individually negotiated and the resulting intervals used instead of ten calendar days in this
measurement.
Repørting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide leveL.
.
Formula:
((Total Applicable Collocation Feasibiliy studies completed within Scheduled Intervals) -+ (Total
applicable Collocation Feasibility studies completed in the reporting period)) x 100
Exclusions: None
Product Reporting: None Standard:90 percent or more
Availabilty:
Available
Notes:
1 . Collocations covered by this measurement are central office
related. As additional types of central office collocation are
defined and offered, they will be included in this measurement.
Non-central offce-based types of collocation (such as remote
collocation and field connection points) wil be considered for
either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for
such collocation types become finalized, accepted, mature (Le.,
six months of experience from first installations), and ordered in
volumes warranting reporting (Le., consistently more than two
per month in any state).
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 9ß
DEFINITION OF TERMS
Application Date (and Time) - The date (and time) on which Qwest receives from the CLEC a
complete and accurate local service request (LSR) or access service request (ASR) or retail order,
subject to the following:
· For the following types of requests/orders, the application date (and time) is the start of the next
business day:
(1) LSRs and ASRsreceived after 3:00PM MT for Designed Services and Local Number
Portability (except non-designed, f1ow4hrough LNP).
(2) Retail orders received after 3:00 PM local time for Designed Services.
(3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design
Resale Centrex, non-designed UNE-P, Unbundled Loops, and non-designed, flow-through
LNP.
(4) Retail orders for comparable non-designed services cannot be received after closing time, so
the cutoff time is essentially the business office closing time.
· For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on
holidays, and do not flow through, the application date (and time) is the next, non-weekend
business day.
Automatic Location Information (ALI) - The feature of E911 that displays at the Public Safety
Answering Point (PSAP) the street address of the callng telephone number. This feature requires a
data storage and retrieval system for translating telephone numbers to the associated address. AU
may include Emergency Service Number (ESN), street address, room or floor, and names of the
enforcement, fire and medical agencies with jurisdictional responsibility for the address. The
Management System (E911) database is used to update the Automatic E911 Location Information
databases.
Bil Date - The date shown at the top of the bil, representing the date on which Qwest begins to
close the bilL.
Blocking - Condition on a telecommunications network where, due to a maintenance problem or an
traffic volumes exceeding trunking capacity in a part of the network, some or all originating or
terminating calls cannot reach their final destinations. Depending on the condition and the part of the
network affected, the network may make subsequent attempts to complete the call or the call may be
completely blocked. If the call is completely blocked, the calling party will have to re-initiate the call
attempt.
Business Day - Workdays that Qwest is normally open for business. Business Day = Monday
through Friday, excluding weekends and Qwest published Holidays including New Year's Day,
Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Individual measurement definitions
may modify (typically expanding) this definition as described in the Notes section of the measurement
definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared, meaning the
customer is "back in service".
Closed Trouble Report - A trouble report that has been closed out from a maintenance center
perspective, meaning the ticket is closed in the trouble reporting system following repair of the
trouble.
Cöde Activation (Opening) - Process by which new NPAlNXXs (area code/prefix) is defined,
through software translations to network databases and switches, in telephone networks. Code
activation (openings) allow for new groups of telephone numbers (usually in blocks of 10,000) to be
made available for assignment to an.ILEC's or CLEC's customers, and for calls to those numbers to
be passed between carriers.
Common Channel Signaling System 7 (CCSS7) - A network architecture used to for the exchange
of signaling information between telecommunications nodes and networks on an out-of-band basis.
Information exchanged provides for call set-up and supports services and features such as CLASS
and database query and response.
Common Transport - Trunk groups between tandem and end office switches that are shared by
more than one carrier, often including the traffic of both the ILEC and several CLECs.
Completion - The time in the order process when the service has been provisioned and service is
available.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 100
DEFINITION OF TERMS (continued)
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that the
requested service order activity is complete.
Coordinated Customer Conversion -- Orders that have a due date negotiated between the ILEC,
the CLEC, and the customer so that work activities can be performed on a coordinated basis under
the direction of the receiving carrier.
Customer Requested Due Date - A specific due date requested by the customer which is either
shorter or longer than the standard interval or the interval offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service opens when
notified that a customer has a problem with their service. Once resolved, the disposition of the
trouble is changed to closed.
Dedicated Transport - A network facilty reserved to the exclusive use of a single customer, carrier
or pair of carriers used to exchange switched or special, local exchange, or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or time.
Directory Assistance Database - A database that contains subscriber records used to provide live
or automated operator-assisted directory assistance. Including 411, 555-1212, NPA-555-1212.
Directory Listings - Subscriber information used for DA and/or telephone directory publishing,
including name and telephone number, and optionally, the customer's address.
D5-0 - Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps, but
occasionally at 56 kbps.
D5-1 - Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
D5-3 - Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOG) the ILEC sends the CLEC
identifying the planned completion date for the order.
End Ofice Switch - A switch from which an end users' exchange services are directly connected
and offered.
Final Trunk Groups - Interconnection and interoffice trunk groups that do not overflow traffic to
other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC that it has
received the CLECs service request, created a service order, and assigned it a due date.
Flow-Through -The term used to describe whether a LSR electronically is passed from the OSS
interface system to the ILEC legacy system to automatically create a service order. LSRs that do not
flow through require manual intervention for the service order to be created in the ILEC legacy
system.
Interval Zone 1/Zone 2 - Interval Zone 1 areas are wire centers for which Qwest specifies shorter
standard service intervals than for Interval Zone 2 areas.
Installation - The activity performed to activate a service.
Installation Troubles - A trouble, which is identified after service order activity and installation, has
completed on a customer's line. It is likely attributable to the service activity (within a defined time
period).
Interconnection Trunks - A network facility that is used to interconnect two switches generally of
different local exchange carriers
Inward Activity - Refers to all orders for new or additional lines/circuits. For change order types,
additional lines/circuits consist of all C orders with "I" and "T" action coded line/circuit USOCs that
represent new or additional lines/circuits, including conversions from retail to CLEC and CLEC to
CLEC.
Jeopardy - A condition experienced in the service provisioning process which results potentially in
the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy has been
identified.
Lack of Facilties - A shortage of cable facilities identified after a due date has been committed to a
customer, including the CLEC. The facilities shortage may be identified during the inventory
assignment process or during the service installation process, and typically triggers a jeopardy.
Local Exchange Routing Guide (LERG) - A Bellcore master file that is used by the telecom
industry to identify NPA-NXX routing and homing information, as well as network element and
equipment designations. The file also includes scheduled network changes associated with activity
within the North American Numbering Plan (NANP).
Local Exchange Traffic - Traffic originated on the network of a LEC in a local callng area that
terminates to another LEC in a local callng area.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 101
DEFINITION OF TERMS (continued)
Local Number Portabilty (formerly defined under Permanent Number Portabilty and also
known as - Long Term Number Portabilty) - A network technology which allows end user
customers to retain their telephone number when moving their service between local service
providers. This technology does not employ remote call forwarding, but actually allows the
customer's telephone number to be moved and redefined in the network of the new service provider.
The activity to move the telephone number is called "porting."
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order services or to
request a change(s) be made to existing services.
MSA/Non-MSA - Metropolitan Statistical Area is a government defined geographic area with a
population of 50,000 or greater. Non-Metropolitan Statistical Area is a government defined
geographic area with population of less than 50,000. Qwestdepicts MSA Nor.-MSA based on NPA
NXX. Where a wire center is predominantly within an MSA, all lines are counted within the MSA.
Mechanized Bil - A bil that is delivered via electronic transmission.
NXX, NXX Code or Central Office Code - The three digit switch entity indicator that is defined by
the "D", "E", and "F" digits of a 10-digit telephone number within the NANP. Each NXX Code
contains 10,000 station numbers.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog residential and
business services. Can include feature capabilities (e.g., CLASS features).
Projects - Service requests that exceed the line size and/or level of complexity which would allow for
the use of standard ordering and provisioning processes. Generally, due dates for projects are
negotiated, coordination of service installations/changes is required and automated provisioning may
not be practicaL.
Query Types - Pre-ordering information that is available to a CLEC that is categorized according to
standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in. the installation of a collocation arrangement
when all "operational" work has been completed. Operational work consists of the following as
applicable to the particular type of collocation:
. Cage enclosure complete;
· DC power is active (including fuses available, BDFB (Battery Distribution Fuse Board) in place,
and cables between the CLEC and power terminated);
· Primary AC outlet in place; .
· Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between the
Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving the
CLEC). and
· The following items complete, subject to the CLEC having made required payments to Qwest
(e.g., final payment): (If the required CLEC payments have not been made, the following items
are not required for RFS):
Key turnover made available to CLEC.
APOT/CFA complete, as defined/required in the CLEC's interconnection agreement
and
Basic telephone service and other services and facilties complete, if ordered by CLEC in
time to be provided on the scheduled RFS date (per Qwests published standard installation
intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order (typically
determined by regulatory rulings, contract terms, or negotiations with CLEC) to indicate when
collocation installation is scheduled to be ready for service, as defined above.
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it does not
meet certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not
included in the LSR; and (2) content, which occur if invalid data is provided in a field. A rejected
service request must be corrected and re-submitted before provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same telephone
number/circuit ID and at the same premises address within 30 days. The original report can be any
category, including excluded reports, and can carry any disposition code.
Service Group Type - The designation used to identify a category of similar services, .e.g., UNE
loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC work groups
in response to a complete, valid local service request.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 102
DEFINITION OF TERMS (continued)
Service 'Order Type - The designation used to identify the major types of provisioning activities
associated with a local service request.
Standard Interval- The interval that the ILEC publishes as a guideline for establishing due dates for
provisioning a service request. Typically, due dates will not be assigned with intervals shorter than
the standard. These intervals are specified by service type and type of service modification
requested. ILECs publish these standard intervals in documents used by their own service
representatives as well as ordering instructions provided to CLECs in the Qwest Standard Interval
Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior
to the date and time the initial report has a status of "closed."
Tandem Switch - Switch used to connect and switch trunk circuits between and among Central
Office switches.
Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on a
customer's service to the time service is fully restored to the customer.
Unbundled Network Element - Platform (UNE-P) - Combinations of network elements, including
both new and conversions, involving POTS (i.e., basic services providing dial tone).
Unbundled Loop. The Unbundled Loop is a transmission path between a Qwest Central Office
Distribution Frame, or equivalent, and the Loop Demarcation Point at an end user premises. Loop
Demarcation Point is defined as the point where Qwest owned or controlled facilities cease, and
CLEC, end user, owner or landlord ownership of facilities begins.
Usage Data - Data generated in network nódes to identify switched call data on a detailed or
summarized basis. Usage data is used to create customer invoices for the calls.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 103
GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ACD Automatic Call Distributor
ADSL Asvmmetric Digital Subscriber Line
ALI Automatic Line Information (for 911 /E911 systems)
ASR Service Request (processed via Exact system)
BRI Basic Rate Interface (type of ISDN service)
CABS Carrier Access Biling System
CKT Circuit
CLEC Competitive Local ExchanQe Carrier
CO Central Office
CPE Customer Premises Equipment
CRIS Customer Record Information System
CSR Customer Service Record
DA Directory Assistance
DB Decibel
DB Database
DSO DiQital Service 0 .
DS1 Digital Service 1
DS3 Dioital Service 3 .
E911 MS E911 Manaoemei:t System
EAS Extended Area Service
EB-TA Electronic BondinQ - Trouble Administration
EDI Electronic Data Interchange
EELS Enhanced Extended Loops
, ES EmerQency Services (for 911/E911)
FOC Firm Order Confirmation
GUI Graphical User Interface
HDSL HiQh-Bit-Rate Dioital Subscriber Line
HICAP HiQh Capacity DiQital Service
IEC Interexchange Carrier
ILEC Incumbent Local Exchange Carrier
INP Interim Number Portabiltv
10F Interoffice Facilities (refers to trunk facilities located between
Qwest central offices)
ISDN Integrated Services Digital Network
IMA Interconnect Mediated Access
LATA Local Access Transport Area
LERG Local Exchanoe RoutinQ Guide
L1DB Line Identification Database
LIS Local Interconnection Service Trunks
LNP .Lono Term Number Portability
LSR Local Service Request
N, T,C Service Order Types - - N (new), T (to or transfer), C
(chanQe)
NANP North American Numbering Plan
NDM Network Data Mover
NPAC Number Portabilitv Administration Center
NXX Telephone number prefix
OBF Ordering and Billing Forum
OOS Out of service (type of trouble condition)
OSS Operations Support Systems
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 104
GLOSSARY OF ACRONYMS (continued)
ACRONYM DESCRIPTION
PBX Private Branch Exchange
PON Purchase Order Number
POTS Plain Old Telephone Service
PRJ Primary Rate Interface (type of ISDN service)
RFS Ready for Service (refers to collocation installations)
SIA SAAFE (Strategic Application Architecture Framework and .
Environment) Information Access
SOP .Service Order Processor
SOT Service Order Type
SS7 Signaling System 7
STP Signaling Transfer Point
TN Telephone Number
UDIT Unbundled Dedicated Interoffice Transport
UNE Unbundled Network Element
UNE-P Unbundled Network Element - Platform
VRU Voice Response Unit
WFA Work Force Administration
XDSL (x) Digital Subscriber Line. (The "x" prefix refers to DSL
generically. An "x" replaced by an "A" refers to Asymmetric
DSL, and by an "H" refers to High-bit-rate DSL.)
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26, 2007 Page 105
APPENDIX A
PO-20 Feature Detail Fields
Feature Detail
Resale and UNE.P (POTS and Centrex 21):
CFN
Validate the call forwarding TN
CFNB
Validate the call forwarding TN
CFND
Validate the call forwarding TN
RCYC
FID associated witlì a call forwarding don't answer USOC that determines how many rings before the call
forwards to the TN provided with the CFN or CFND FIDs.
HLN (HLA Hot Line)
FID associated with the USOC HLA (which is on our USOC list to validate.) The Hot Line feature call forwards
automatically to a pre-programmed number. This TN is provided following the HLN FID. The data provided in
the Feature Detail section on the LSR will be validated against the HLN FID on the service order to determine
whether the FID is present and the TN provided on the LSR with the FID is correct on the service order.
LINK (HME CALL FORWARDING TO CELLULAR)
FID associated with the USOC HME(which is on our USOC list to validate.) The HME feature call forwards a
call from the landline telephone number to a cellular telephone number. The LINK FID, along with the PCS
telephone number provided in the Feature Detail section on the LSR, wil be validated against the LINK FID on
the service order to determine whether the FID is present and the telephone number provided on the LSR
matches the telephone number on the service order.
DES on DID MBB
If the CLEC requests a DID voice mailbox the DID number wil follow the FID DES on the LSR in the Feature
Detail section and on the service order. The DES FID along with the DID telephone number provided in the
Feature Detail section on the LSR wil be validated against the DES FID on the service order to determine
whether the FID is present and the DID telephone number provided on the matches the telephone number on
the service order.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 106
APPENDIX A (continued)
TN on Custom Ring USOC (RGG1A etc.)
We currently have 9 custom ring USOCs on our PO-20 USOC list. Along with the custom ring USOC is the
TN FID. The TN FID along with the custom ring telephone number provided in the Feature Detail section on
the LSR wil be validated against the TN FID on the service order to determine whether the FID is present and
the custom ring telephone provided on the LSR with the FID is correct on the service order. (The validation
would only apply if the USOC and FID were present in the Feature Detail section of the LSR.)
CAS (If provided òn LSR for SEA)
Call Screening Code Assignment is a FID associated with the selective class of call feature (which is on our
USOC list to validate.) Along with the CAS FID is a two-digit number that indicates what type of screening is
being requested. The CAS FID along with a two-digit number is provided in the Feature Detail section on the
LSR. The PO-20 review wil validate that the FID is floated on the service order behind the feature USOC and
that the two-digit number matches the two-digit number provided on the LSR.
WW (if provided on LSR for TFM)
Working With is a FID associated with the transfer mailbox feature (which is on our USOC list to validate.)
Along with the WW FID is a ten-digit number that indicates where the voice mailbox is located. The WW FID
along with the ten-digit number is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the ten-digit number
matches the ten-digit number provided on the LSR.
MBOA (if provided on LSR for VFN)
Mailbox out-dial notification is a FID associated with the message notification feature (which is on our USOC
list to validate.) Along with the MBOA FID is a two-digit alphanumeric combination that indicates where the
notification wil be sent (i.e., identifies pager type.) The MBOA FID along with the two-digit alphanumeric
combination is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID
is floated on the service order behind the feature USOC and that the two-digit alphanumeric matches the two-
digit alphanumeric provided on the LSR.
DES on VGT (if provided on LSR)
Description is a FlO associated with the scheduled greeting feature (which ison our USOC list to validate.)
Along with the DES FID is a ten-digit telephone number that reflects the DID mailbox number. The DES FID
along with the ten-digit telephone number is provided in the Feature Detail section on the LSR. The PO-20
review wil validate that the FID is floated on the service order behind the feature USOC and that the ten-digit
telephone number matches the ten-digit telephone number provided on the LSR.
WL T (WLS Warm Line)
Warm line timeout is a FID associated with the warm line feature. Alongwith the WL T FID is a one or two
numeric value that indicates the number of seconds that must elapse before the DMS-100 switch sets up the
conneètion for a warm line service number. The WL T FID along with the one or two numeric value is provided
in the Feature Detail section on the LSR. The PO-20 review wil validate that the FID is floated on the service
order behind the feature USOC and that the one or two numeric value matches the one or two numeric value
provided on the LSR.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 107
APPENDIX A (continued)
FIDs associated with WFA (800 service line feature which is on our USOC list to validate):
SIT (if provided on LSR for WFA)
Special identifying telephone number is a FID associated with the 800 service line feature. Along with
the SIT FID is a ten-digit telephone number that reflects the 800, 888, 877, or 866 service line feature.
The SIT FlO along with the ten-digit telephone number is provided in the Feature Detail section on the
LSR. The PO-20 review wil validate that the FID is floated on the. service order behind the feature
USOC and that the ten-digit telephone number matches the ten-digit telephone number provided on
the LSR.
SIS (if provided on LSR for WFA)
Special Identifying Telephone Number Supplemental is a FID associated with the 800 service line
feature. The SiS FID alorig with a one-digit number is provided in the Feature Detail section on the
LSR. The PO-20 review wil validate that the FID is floated on the service order behind the feature
USOC and that the one-digit number matches the one-digit number provided on the LSR.
ELN (if provided on LSR for WFA)
800 Service listed name is a FlO associated with the 800 service line feature. Along with the ELN FlO
is a listed name, which follows the format of a business name. The ELN FID along with the name is
provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is
floated on the service order behind the feature USOC and that the name matches the name provided
on the LSR.
ELA (if provided on LSR for WFA)
800 listed address is a FID associated with the 800 service line feature. Along with the ELA FID is an
address, which follows the format of a listed address plus LATA, State, and ZiP code. The ELA FID
along with the address is provided in the Feature Detail section on the LSR. The PO-20 review wil
validate that the FID is floated on the service order behind the feature USOC and that the address
matches the address provided on the LSR.
AOS (if provided on LSR for WFA)
Area of service is a FID associated with the 800 service line feature. Along with theAOS FID are one
to two alphanumeric characters and three numeric characters which represents LATA and AC of the
. address. The AOS FID along with the additional characters are provided in the Feature Detail section
on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the
feature USOC and that the additional characters match the additional characters provided on the LSR.
ALC (if provided on LSR for WFA)
IntraLATA carrier is a FID associated with the 800 service line feature. It indicates the IntraLATA
carrier for the 800 service. Along with the ALC FID is the three-digit code (OTC) for the IntraLATA
carrier. The ALC FlO along with the three-digit code is provided in the Feature Detail section on the
LSR. The PO-20 review wil validate that the FID is floated on the service order behind the feature
USOC and that the three-digit code matches the three-digit code provided on the LSR.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 108
APPENDIX A (continued)
Resale and UNE.P Centrex 21
FIDs associated with 503, 505, SFB, C2TAX (Electronic Business Set USOCs which are on our USOC
list to validate):
KEY (If provided on LSR for Electronic Business Set EBS USOCs)
Key Designation (KEY number) is a FID associated with the Electronic Business Set feature. Along
with the KEY FID is a numeric value that indicates the key designated for different features or lines on
the EBS. The KEY FID along with the numeric value is provided in the Feature Detail section on the
LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature
USOC and that the numeric value matches the numeric value provided on the LSR.
MADN (If provided on LSR for Electronic Business Set EBS USOCs)
Multiple Appearance Directory Number Call Arrangement is a FID associated with the Electronic
Business Set feature. Along with the MADN FID is a set of alpha values that indicate the type,
appearance and ring status desired for different features or lines on the EBS. The KEY FID along with
the alpha values is provided in the Feature Detail section on the LSR. The PO-20 revi.ew will validate
that the FID is floated on the service order behind the feature USOC and that the alpha values match
the alpha values provided on the LSR.
ROL (If provided on LSR for Electronic Business Set EBS USOCs)
Ring On Line is a FID associated with the Electronic Business Set feature. Along with the ROL FID is
an alpha value that indicates if the line wil ring (Y or N). The ROL FID along with the alpha value is
provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is
floated on the service order behind the feature USOCand that the alpha value matches the alpha
value provided on the LSR.
TTYD (If provided on LSR for C2TAX
Terminal Type is a FID associated with the adjunct module feature. Along with the TTYD FID is a 4
character alpha value based on customer equipment. The TTYD FID along with the 4 character alpha
value is provided in the Feature Detail section on the LSR. The PO-20 review wil validate that the FID
is floated on the service order behind the feature USOC and that the 4 character alpha value matches
the 4 character alpha value provided on the LSR.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 109
APPENDIX A (continued)
FIDs associated with E3PPK (CALL PICK-UP feature which is on our USOC list to validate):
CPG (If provided on LSR for E3PPK)
Call Pickup Group is a FID associated with the CALL PICK-UP feature. Along with the CPG FID isa
1-3 digit numeric value that identifies the call pickup group. The CPG FID along with the 1-3 digit
numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that
the FID is floated on the service order behind the feature USOC and that the 1-3 digit numeric value
matches the 1-3 digit numeric value provided on the LSR.
CPUO (If provided on LSR for E3PPK)
Call Pickup-Originating is a FID associated with the CALL PICK-UP feature. Along with the CPUO FID
is an alphanumeric value that identifies the call pickup group. The CPUO FID along with the
alphanumeric value is provided in the Feature Detail section on the LSR. The PO-20 review wil
validate that the FID is floated on the service order behind the feature USOC and that the
alphanumeric value matches alphanumeric value provided on the LSR.
CPUT (If provided on LSR for E3PPK)
Call Pickup-Terminating is a FID associated with the CALL PICK-UP feature. Along with the CPUT
FID is an alphanumeric value that identifies the call pickup group. The CPUT FID along with the
alphanumeric value is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the
alphanumeric value matches alphanumeric value provided on the LSR.
FIDs associated with GVJ, EZJ, GVZ, GV2, EVH, GW (Speed Call feature USOCs that are on our USOC
list to validate):
SCG (If provided on LSR for Speed call USOCs)
Speed Call Group is a FID associated with the Speed call feature. Along with the SCG FID is a 7 digit
numeric value that identifies the controller of the group. The SCG FID along with the 7 digit numeric
value is provided in the Feature Detail section on the LSR. The PO-20 review wil validate that the FID
is floated on the service order behind the feature USOC and that the 7 digit numeric value matches 7
digit numeric value provided on the LSR.
CSL (If provided on LSR for Speed call USOCs)
Change Speed Calling Group List is a FID associated with the Speed call feature. Along with the CSL
FID is a 2 digit numeric value that identifies the size of the group list. The SCG FID along with the 7
digit numeric value is provided in the Feature Detail section on the LSR. The PO-20 review wil
validate that the FID is floated on the service order behind the feature USOC and tha:t the 2 digit
numeric value matches 2 digit numeric value provided on the LSR.
SCF (If provided on LSR for Speed call USOCs)
Speed Calling Feature Name is a FID associated with the Speed call feature. Along with the SCF FID
is an alphanumeric value that identifies the controller of the shared list. The SCF FID along with the
alphanumeric value is provided in the Feature Detail section on the LSR. The PO-20 review wil
validate that the FID is floated on the service order behind the feature USOC and that the
alphanumeric value matches alphanumeric value provided on the LSR.
Qwest Idaho SGAT Third Revision, Eighth Amended Exhibit B June 26,2007 Page 110