20070227Application Part III.pdf

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and/or industry standards.
12.Qwest will meet with associ~ted personnel from CLEC to share contact
information and review Qwest's outage restoral processes and notification processes.
12.Qwest's emergency restor:;ltion process operates on a 7X24 basis.
12.Protective Maintenance
12.10.Qwest will perform scheduled maintenance of substantially the same type
and quality to that which it provides to itself, its End User Customers, its Affiliates, or any
other party.
12.10.2 Qwest will work cooperatively with CLEC to develop industry-wide
processes to provide as much notice as possible to CLEC of pending maintenance
activity. Qwest shall provide notice of potentially CLEC Customer impacting
maintenance activity, to the extent Qwest can determine such impact, and negotiate
mutually agreeable dates with CLEC in substantially the same time and manner as it
does for itself, its End User Customers, its Affiliates , or any other party.
12.10.Qwest shall advise CLEC of non-scheduled maintenance, testing,
monitoring, and surveillance activity to be performed by Qwest on any services
including, to the extent Qwest can determine, any hardware, equipment, software, or
system providing service functionality which may potentially impact CLEC and/or CLEC
End User Customers. Qwest shall provide the maximum advance notice of such non-
scheduled maintenance and testing activity possible, under the circumstances; provided
however, that Qwest shall provide emergency maintenance as promptly as possible to
maintain or restore service and shall advise CLEC promptly of any such actions it takes.
12.Hours of Coverage
12.11.1 Qwest's repair operation is seven (7) Days a week, twenty-four (24) hours
a day. Not all functions or locations are covered with scheduled employees on a 7X24
basis. Where such 7X24 coverage is not available , Qwest's repair operations center
(always available 7X24) can call-out technicians or other personnel required for the
identified situation.
12.Escalations
. 12.12.Qwest will provide trouble escalation procedures to CLEC. Such
procedures will be substantially the same type and quality as Qwest employs for itself
its End User Customers, its Affiliates, or any other party. Qwest escalations are manual
processes.
12.12.2 Qwest repair escalations may be initiated by either calling the trouble
reporting center or through the electronic interfaces. Escalations sequence through five
tiers: tester, duty supervisor, manager, director, vice president. The first escalation point
is the tester. CLEC may request escalation to higher tiers in its sole discretion.
Escalations status is available through telephone and the electronic interfaces.
Electronic escalation is not available for non-designed products.
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12.12.Qwest shall handle chronic troubles on non-designed services, which are
those greater than three (3) troubles in a rolling thirty (30) Day period, pursuant to
Section 12.
12.13.Dispatch
12.13.Qwest will provide maintenance dispatch personnel in substantially the
same time and manner as it provides for itself, its End User Customers, its Affiliates , or
any other party.
12.13.Upon the acceptance of a complete and accurate trouble report from
CLEC, Qwest will follow internal processes and industry standards, to resolve the repair
condition. Qwest will dispatch repair personnel on occasion to repair the condition. It
will be Qwest's decision whether or not to send a technician out on a dispatch. Qwest
reserves the right to make this dispatch decision based on the best information available
to it in the trouble resolution process. It is not always necessary to dispatch to resolve
trouble; should CLEC require a dispatch when Qwest believes the dispatch is not
necessary, appropriate Miscellaneous Charges for dispatch will be billed by Qwest to
CLEC if Qwest can demonstrate that the dispatch was in fact unnecessary to the
clearance of trouble or the trouble is identified to be caused by CLEC facilities or
equipment.
12.13.For POTS lines and designed service circuits , Qwest is responsible for all
Maintenance and Repair of the line or circuit and will make the determination to dispatch
to locations other than the CLEC Customer premises without prior CLEC authorization.
For dispatch to the CLEC Customer premises Qwest shall obtain prior CLEC
authorization with the exception of major outage restoration , cable rearrangements, andMTE terminal maintenance/replacement.
12.Trouble Reporting
12.14.CLEC may submit trouble reports through the Electronic Bonding or GUI
interfaces provided by Qwest. Trouble tickets created electronically in CEMR may be
viewed at any time after creation.
12.14.Manually reported trouble tickets may be accessed by CLEC through
electronic interfaces when the ticket has been closed. CLEC will only be able to view
the history on the account.
12.ntervals/Parity
12.15.Similar trouble conditions, whether reported on behalf of Qwest End User
Customers or on behalf of CLEC End User Customers, will receive commitment intervals
in substantially the same time and manner as Qwest provides for itself, its End User
Customers, its Affiliates, or any other party.
12.Jeopardy Management
12.16.Qwest will notify CLEC , in substantially the same time and manner as
Qwest provides this information to itself, its End User Customers, its Affiliates, or any
other party, that a trouble report commitment (appointment or interval) has been or is
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likely to be missed. At CLEC option, notification may be sent by email or fax through the
electronic interface. CLEC may telephone Qwest repair center or use the electronic
interfaces to obtain jeopardy status. A jeopardy, caused by either CLEC or Qwest
endangers completing provisioning and/or installation processes and impacts meeting
the Due Date for CLEC's service request. When CLEC's service request is in jeopardy,
Qwest notifies CLEC via a status update, e-mail, jeopardy notification , telephone call
and/or an FOC. The purpose of the jeopardy notification is to identify jeopardy
conditions to CLEC that impact meeting the Due Date of CLEC's service requests.
12.Trouble Screening
12.17.CLEC shall screen and test its End User Customer trouble reports
completely enough to insure , to the extent possible, that it sends to Qwest only trouble
reports that involve Qwest facilities. For services and facilities where the capability to
test all or portions of the Qwest network service or facility rest with Qwest, Qwest will
perform test isolation and test the service and facility on behalf of CLEC.
12.17.Intentionally Left Blank.
12.Maintenance Standards
12.18.Qwest will cooperate with CLEC to meet the maintenance standards
outlined in this Agreement.
12.18.On manually reported trouble, Qwest will inform CLEC of repair
completion in substantially the same time and manner as Qwest provides to itself, its
End User Customers, its Affiliates, or any other party. On electronically reported trouble
reports the electronic system will automatically update status information , including
trouble completion, across the joint electronic gateway as the status changes.
12.End User Customer Interface Responsibilities
12.19.CLEC will be responsible for all interactions with its End User Customers
including service call handling and notifying its End User Customers of trouble status
and resolution. .
12.19.All Qwest employees who perform repair service for CLEC End User
Customers will be trained in non-discriminatory behavior.
12.19.Qwest will recognize the designated CLECIDLEC as the Customer of
Record for all services ordered by CLECIDLEC and will send all notices, invoices and
pertinent information directly to CLEC/DLEC. Except as otherwise specifically provided
in this Agreement, Customer of Record shall be Qwest's single and sole point of contact
for all CLEC/DLEC End User Customers.
12.Repair Call Handling
12.20.Manually-reported repair calls by CLEC to Qwest will be answered with
the same quality and speed as Qwest answers calls from its own End User Customers.
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12.Single Point of Contact
12.21.Qwest will provide a single point of contact for CLEC to report
maintenance issues and trouble reports seven (7) Days a week, twenty-four (24) hours a
day. A single 7X24 trouble reporting telephone number will be provided to CLEC for
each category of trouble situation being encountered.
12.Network Information
12.22.Qwest maintains an information database , available to CLEC for the
purpose of allowing CLEC to obtain information about Qwest's NPAs, LATAs, Access
Tandem Switches and Central Offices.
12.22.This database is known as the ICONN database , available to CLEC via
Qwest's web site.
12.22.
database.
CPNI Information and NXX activity reports are also included in this
12.3.22.4 ICONN data is updated in substantially the same time and manner as
Qwest updates the same data for itself, its End User Customers, its Affiliates, or any
other party.
12.Maintenance Windows
12.23.Generally, Qwest performs major Switch maintenance activities off-hours
during certain "maintenance windows Major Switch maintenance activities include
Switch conversions, Switch generic upgrades and Switch equipment additions.
12.23.2 Generally, the maintenance window is between 10:00 p.m. through 6:00
m. Monday through Friday, and Saturday 10:00 p.m. through Monday 6:00 a.
Mountain Time. Although Qwest normally does major Switch maintenance during the
above maintenance window, there will be occasions where this will not be possible.
Qwest will provide notification of any and all maintenance activities that may impact
CLEC ordering practices such as embargoes, moratoriums, and quiet periods in
substantially the same time and manner as Qwest provides this information to itself, its
End User Customers, its Affiliates, or any other party.
12.23.Intentionally Left Blank.
12.23.4 Planned generic upgrades to Qwest Switches are included in the ICONN
database, available to CLEC via Qwest's web site.
12.Switch and Frame Conversion Service Order Practices
12.24.Switch Conversions. Switch conversion activity generally consists of the
removal of one Switch and its replacement with another. Generic Switch software or
hardware upgrades, the addition of Switch line and trunk connection hardware and the
addition of capacity to a Switch do not constitute Switch conversions.
12.24.Frame Conversions. Frame conversions are generally the removal and
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replacement of one or more frames , upon which the Switch Ports terminate.
12.3.24.Conversion Date. The "Conversion Date" is a Switch or frame conversion
planned day of cut-over to the replacement frame(s) or Switch. The actual conversion
time typically is set for midnight of the Conversion Date. This may cause the actual
Conversion Date to migrate into the early hours of the day after the planned Conversion
Date.
12.24.4 Conversion Embargoes. A Switch or frame conversion embargo is the
time period that the Switch or frame Trunk Side facility connections are frozen to
facilitate conversion from one Switch or frame to another with minimal disruption to the
End User Customer or CLEC services. During the embargo period, Qwest will reject
orders for Trunk Side facilities (see Section 12.24.4.1) other than conversion orders
described in Section 12.24.4.3. Notwithstanding the foregoing and to the extent Qwest
provisions trunk or trunk facility related service orders for itself, its End User Customers
its Affiliates, or any other party during embargoes, Qwest shall provide CLEC the same
capabilities.
12.24.4.ASRs for Switch or frame Trunk Side facility augments to
capacity or changes to Switch or frame Trunk Side facilities must be issued by
CLEC with a Due Date prior to or after the appropriate embargo interval as
identified in the ICONN database. Qwest shall reject Switch or frame Trunk Side
ASRs to augment capacity or change facilities issued by CLEC or Qwest, its End
User Customers, its Affiliates or any other party during the embargo period
regardless of the order s Due Date except for conversion ASRs described in
Section 12.24.4.
12.24.4.For Switch and Trunk Side frame conversions, Qwest shall
provide CLEC with conversion trunk group service requests (TGSR) no less than
ninety (90) Days before the Conversion Date.
12.24.4.For Switch and Trunk Side frame conversions, CLEC shall issue
facility conversion ASRs to Qwest no later than thirty (30) Days before the
Conversion Date for like-for-like, where CLEC mirrors their existing circuit design
from the old Switch or frame to the new Switch or frame, and sixty (60) Days
before the Conversion Date for addition of trunk capacity or modification of circuit
characteristics (Le., change of AMI to B8ZS).
12.24.Frame Embargo Period. During frame conversions, service orders and
ASRs shall be subject to an embargo period for services and facilities connected to the
affected frame. For conversion of trunks where CLEC mirrors their existing circuit
design from the old frame to the new frame on a like-for-like basis, such embargo period
shall extend from thirty (30) Days prior to the Conversion Date until five (5) Days after
the Conversion Date. If CLEC requests the addition of trunk capacity or modification of
circuit characteristics (Le., change of AMI to B8ZS) to the new frame , new facility ASRs
shall be placed, and the embargo period shall extend from sixty (60) Days prior to the
Conversion Date until five (5) Days after the Conversion Date. Prior to instituting an
embargo period , Qwest shall identify the particular dates and locations for frame
conversion embargo periods in its ICONN database in substantially the same time and
manner as Qwest notifies itself, its End User Customers, Affiliates, or any other party.
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12.24.Switch Embargo Period. During Switch conversions, service orders and
ASRs shall be subject to an embargo period for services and facilities associated with
the Trunk Side of the Switch. For conversion of trunks where CLEC mirrors their
existing circuit design from the old Switch to the new Switch on a like-for-like basis, such
embargo period shall extend from thirty (30) Days prior to the Conversion Date until five
(5) Days after the Conversion Date. If CLEC requests the addition of trunk capacity or
modification of circuit characteristics to the new Switch, new facility ASRs shall be
placed , and the embargo period shall extend from sixty (60) Days prior to the
Conversion Date until five (5) Days after the Conversion Date. Prior to instituting an
embargo period , Qwest shall identify the particular dates and locations for Switch
conversion embargo periods in its ICONN database in substantially the same time and
manner as Qwest notifies itself, its End User Customers, Affiliates, or any other party.
12.3.24.Switch and Frame Conversion Quiet Periods for LSRs. Switch and frame
conversion quiet periods are the time period within which LSRs may not contain Due
Dates, with the exception of LSRs that result in disconnect orders, including those
related to LNP orders, record orders, Billing change orders for non-switched products
and emergency orders.
12.24.LSRs of any kind issued during Switch or frame conversion quiet
periods create the potential for loss of End User Customer service due to manual
operational processes caused by the Switch or frame conversion. LSRs of any
kind issued during the Switch or frame conversion quiet periods will be handled
as set forth below, with the understanding that Qwest shall use its best efforts to
avoid the loss . of End User Customer service. Such best efforts shall be
substantially the same time and manner as Qwest uses for itself, its End User
Customers, its Affiliates , or any other party.
12.24.The quiet period for Switch conversions, where no LSRs except
those requesting order activity described in 12.24.7 are processed for the
affected location, extends from five (5) Days prior to conversion until two (2)
Days after the conversion and is identified in the ICONN database.
12.24.The quiet period for frame conversions, where no LSRs except
those requesting order activity described in 12.24.7 are processed or the
affected location, extends from five (5) Days prior to conversion until two (2)
Days after the conversion.
12.24.7.4 LSRs, except those requesting order activity described in
12.24., (i) must be issued with a Due Date prior to or after the conversion
quiet period and (ii) may not be issued during the quiet period. LSRs that do not
meet these requirements will be rejected by Qwest.
12.24.LSRs requesting disconnect activity issued during the quiet
period, regardless of requested Due Date , will be processed after the quiet
period expires.
12.24.CLEC may request a Due Date change to a LNP related
disconnect scheduled during quiet periods up to 12:00 noon Mountain Time the
Day prior to the scheduled LSR Due Date. Such changes shall be requested by
issuing a supplemental LSR requesting a Due Date change. Such changes shall
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be handled as emergency orders by Qwest.
12.24.CLEC may request a Due Date change to a LNP related
disconnect order scheduled during quiet periods after 12:00 noon Mountain Time
the Day prior to the scheduled LSR Due Date until 12 noon Mountain Time the
Day after the scheduled LSR Due Date. Such changes shall be requested by
issuing a supplemental LSR requesting a Due Date change and contacting the
Interconnect Service Center. Such changes shall be handled as emergency
orders by Qwest.
12.24.In the event that CLEC End User Customer service is
disconnected in error, Qwest will restore service in substantially the same time
and manner as Qwest does for itself, its End User Customers, its Affiliates, or
any other party. Restoration of CLEC End User Customer service will be
handled through the LNP escalations process.
12.24.Switch Upgrades. Generic Switch software and hardware upgrades are
not subject to the Switch conversion embargoes or quiet periods described above.
such generic Switch or software upgrades require significant activity related to
translations, an abbreviated embargo and/or quiet period may be required. Qwest shall
implement service order embargoes and/or quiet periods during Switch upgrades in
substantially the same time and manner as Qwest does for itself, its End User
Customers, its Affiliates, and any other party.
12.24.Switch Line and Trunk Hardware Additions. Qwest shall use its best
efforts to minimize CLEC service order impacts due to hardware additions and
modifications to Qwest's existing Switches. Qwest shall provide CLEC substantially the
same service order processing capabilities as Qwest provides itself, its End User
Customers, Affiliates, or any other party during such Switch hardware additions.
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Access to Telephone Numbers
Section 13.0 - ACCESS TO TELEPHONE NUMBERS
13.Nothing in this Agreement shall be construed in any manner to limit or otherwise
adversely impact either Party's right to request an assignment of any NANP number resources
including, but not limited to, Central Office (NXX) Codes pursuant to the Central Office Code
Assignment Guidelines published by the Industry Numbering Committee (INC) as INC 95-0407-
008 (formerly ICCF 93-0729-010) and Thousand Block (NXX-X) Pooling Administration
Guidelines INC 99-0127-023, when these Guidelines are implemented by the FCC
Commission Order. The latest version of the Guidelines will be considered the current
standard.
13.North American Numbering Plan Administration (NANPA) has transitioned to
NeuStar. Both Parties agree to comply with industry guidelines and Commission rules,
including those sections requiring the accurate reporting of data to the NANPA.
13.It shall be the responsibility of each Party to program and update its own
Switches and network systems pursuant to the Local Exchange Routing Guide (LERG) to
recognize and route traffic to the other Party s assigned NXX or NXX-X codes. Neither Party
shall impose any fees or charges on the other Party for such activities. The Parties will
cooperate to establish procedures to ensure the timely activation of NXX assignments in theirrespective networks. 13.4 Each Party is responsible for administering numbering resources assigned to it.
Each Party will cooperate to timely rectify inaccuracies in its LERG data. Each Party is
responsible for updating the LERG data for NXX codes assigned to its End Office Switches.
Each Party shall use the LERG published by Telcordia or its successor for obtaining routing
information and shall provide through an authorized LERG input agent, all required information
regarding its network for maintaining the LERG in a timely manner.
13.Each Party shall be responsible for notifying its End User Customers of any
changes in numbering or dialing arrangements to include changes such as the introduction of
new NPAs.
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Section 14
Local Dialing Parity
Section 14.0 - LOCAL DIALING PARITY
14.The Parties shall provide local Dialing Parity to each other as required under
Section 251(b)(3) of the Act. Qwest will provide local Dialing Parity to competing providers of
Telephone Exchange Service and telephone toll service, and will permit all such providers to
have non-discriminatory access to telephone numbers , operator services, Directory Assistance
and Directory Listings, with no unreasonable dialing delays. CLEC may elect to route all of its
End User Customers' calls in the same manner as Qwest routes its End User Customers' calls
for a given call type (e., 0, 0+411).
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Section 15
Qwest's Official Directory Publisher
Section 15.0 - QWEST'S OFFICIAL DIRECTORY PUBLISHER
15.Qwest and CLEC agree that certain issues outside the provision of basic white page
Directory Listings, such as yellow pages advertising, yellow pages Listings, directory coverage
access to call guide pages (phone service pages), applicable Listings criteria , white page
enhancements and publication schedules will be the subject of negotiations between CLEC and
directory publishers, including Qwest's Official Directory Publisher. Qwest acknowledges that
CLEC may request Qwest to facilitate discussions between CLEC and Qwest's Official Directory
Publisher.
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Section 16
Referral Announcement
Section 16.0 - REFERRAL ANNOUNCEMENT
16.When an End User Customer changes from Qwest to CLEC , or from CLEC to
Qwest, and does not retain its original main/listed telephone number, the Party formerly
providing service to the End User Customer will provide a transfer of service announcement on
the abandoned telephone number. Each Party will provide this referral service consistent with
its tariff. This announcement will provide details on the new number that must be dialed to
reach the End User Customer.
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Section 17
Bona Fide Request Process
Section 17.0 - BONA FIDE REQUEST PROCESS
17.Any request for Interconnection or access to an Unbundled Network Element or
ancillary service that is not already available as described in other sections of this Agreement
including but not limited to Exhibit F or any other interconnection agreement, Tariff or otherwise
defined by Qwest as a product or service shall be treated as a Bona Fide Request (BFR).
Qwest shall use the BFR Process to determine the terms and timetable for providing the
requested Interconnection, access to UNEs or ancillary services, and the technical feasibility of
new/different points of Interconnection. Qwest will administer the BFR Process in a non,.
discriminatory manner.
17.A BFR shall be submitted in writing and on the appropriate Qwest form for BFRs.
CLEC and Qwest may work together to prepare the BFR form and either Party may request that
such coordination be handled on an expedited basis. This form shall be accompanied by the
processing fee specified in Exhibit A of this Agreement. Qwest will refund one-half (1/2) of the
processing fee if the BFR is cancelled within ten (10) business days of the receipt of the BFR
. form. The form will request, and CLEC will need to provide , the following information, and may
also provide any additional information that may be reasonably necessary in describing and
analyzing CLEC's request:
17.technical description of each requested Network Element or
new/different points of Interconnection or ancillary services;
17.the desired interface specification;
17.each requested type of Interconnection or access;
17.2.4 a statement that the Interconnection or Network Element or ancillary
service will be used to provide a Telecommunications Service;
17.the quantity requested; and
17.the specific location requested.
17.3 Within two (2) business days of its receipt, Qwest shall acknowledge receipt of the
BFR and in such acknowledgment advise CLEC of missing information, if any, necessary to
process the BFR. Thereafter, Qwest shall promptly advise CLEC of the need for any additional
information required to complete the analysis of the BFR. If requested , either orally or in writing,
Qwest will provide weekly updates on the status of the BFR.17.4 Within twenty-one (21) Days of its receipt of the BFR and all information
necessary to process it, Qwest shall provide to CLEC an analysis of the BFR. The analysis
shall specify Qwest's conclusions as to whether or not the requested Interconnection or access
to an Unbundled Network Element complies with the unbundling requirements of the Act or
state law.
17.If Qwest determines during the twenty-one (21) Day period that a BFR does not
qualify as an Unbundled Network Element or Interconnection or ancillary service that is required
to be provided under the Act or state law, Qwest shall advise CLEC as soon as reasonably
possible of that fact, and Qwest shall promptly, but in no case later than the twenty-one (21)
Day period, provide a written report setting forth the basis for its conclusion.
17.If Qwest determines during such twenty-one (21) Day period that the BFR
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qualifies under the Act or state law, it shall notify CLEC in writing of such determination within
ten (10) Days, but in no case later than the end of such twenty-one (21) Day period.
17.As soon as feasible, but in any case within forty-five (45) Days after Qwest notifies
CLEC that the BFR qualifies under the Act, Qwest shall provide to CLEC a BFR quotation. The
BFR quotation will include , at a minimum, a description of each Interconnection, Network
Element, and ancillary service, the quantity to be provided, any interface specifications, and the
applicable rates (recurring and nonrecurring) including the separately stated development costs
and construction charges of the Interconnection , Unbundled Network Element or ancillary
service and any minimum volume arid term commitments required, and the timeframes the
request will be provisioned.
17.CLEC has sixty (60) business days upon receipt of the BFR quotation , to either
agree to purchase under the quoted price, or cancel its BFR.
17.If CLEC has agreed to minimum volume and term commitments under the
preceding paragraph, CLEC may cancel the BFR or volume and term commitment at any time
but may be subject to termination liability assessment or minimum period charges.
17.10 If either Party believes that the other Party is not requesting, negotiating or
processing any BFR in good faith, or disputes a determination or quoted price or cost, it may
invoke the Dispute Resolution provision of this Agreement.
17.11 All time intervals within which a response is required from one Party to another
under this Section are maximum time intervals. Each Party agrees that it will provide all
responses to the other Party as soon as the Party has the information and analysis required to
respond, even if the time interval stated herein for a response is not over.
17.12 In the event CLEC has submitted a request for Interconnection , Unbundled
Network Elements or any combinations thereof, or ancillary services and Qwest determines in
accordance with the provisions of this Section 17 that the request is Technically Feasible,
subsequent requests or orders for substantially similar types of Interconnection, Unbundled
Network Elements or combinations thereof or ancillary services by CLEC shall not be subject to
the BFR process. To the extent Qwest has deployed or denied a substantially similar
Interconnection , Unbundled Network Elements or combinations thereof or ancillary services
under a previous BFR, a subsequent BFR shall not be required and the BFR application fee
shall be refunded immediately. Qwest may only require CLEC to complete a New Product
Questionnaire before ordering such Interconnection, Unbundled Network Elements or
combinations thereof, or ancillary services. 1GB pricing and intervals will still apply for requests
that are not yet standard offerings. For purposes of this Section 17., a "substantially similar
request shall be one with substantially similar characteristics to a previous request with respect
to the information provided pursuant to Subsections 17.1 through 17.8 of Section 17.
above. The burden of proof is upon Qwest to prove the BFR is not substantially similar to a
previous BFR.
17.13 The total cost charged to CLEC shall not exceed the BFR quoted price.
17.14 Upon request, Qwest shall provide CLEC with Qwest's supporting cost data
and/or studies for the Interconnection, Unbundled Network Element or ancillary service that
CLEC wishes to order within seven (7) business days, except where Qwest cannot obtain a
release from its vendors within seven (7) business days, in which case Qwest will make the data
available as soon as Qwest receives the vendor release. Such cost data shall be treated as
Confidential Information, if requested by Qwest under the non-disclosure sections of this
Agreement.
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17.15 Qwest will provide notice to CLECs of all BFRs which have been deployed or
denied, provided, however, that identifying information such as the name of the requesting
CLEC and the location of the request shall be removed. Qwest shall make available a topical
list of the BFRs that it has received from CLECs. The description of each item on that list shall
be sufficient to allow CLEC to understand the general nature of the product, service , or
combination thereof that has been requested and a summary of the disposition of the request as
soon as it is made. Qwest shall also be required upon the request of CLEC to provide sufficient
details about the terms and conditions of any granted requests to allow CLEC to take the same
offering under substantially identical circumstances. Qwest shall not be required to provide
information about the request initially made by CLEC whose BFR was granted , but must make
available the same kinds of information about what it offered in response to the BFR as it does
for other products or services available under this Agreement. CLEC shall be entitled to the.
same offering terms and conditions made under any granted BFR, provided that Qwest may
require the use of 1GB pricing where it makes a demonstration to CLEC of the need therefor.
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Section 18
Audit Process
Section 18.0 - AUDIT PROCESS
18.Nothing in this Section 18 shall limit or expand the Audit provisions in the
Performance Assurance Plan (PAP). Nothing in the PAP shall limit or expand the Audit
provisions in this Section 18. For purposes of this section the following definitions shall apply:
18.1 "Audit" shall mean the comprehensive review of the books, records, and other
documents used in the Billing process for services performed, including, without limitation
reciprocal compensation and facilities provided under this Agreement.
18.2 "Examination" shall mean an inquiry into a specific element or process related to
the above. Commencing on the Effective Date of this Agreement, either Party may perform
Examinations as either Party deems necessary.
18.This Audit shall take place under the following conditions:
18.Either Party may request to perform an Audit or Examination.
18.The Audit or Examination shall occur upon thirty (30) business days written
notice by the requesting Party to the non-requesting Party.
18.The Audit or Examination shall occur during normal business hours. However
such Audit will be conducted in a commercially reasonable manner and both Parties will work to
minimize disruption to the business operations of the Party being audited.
18.2.4 There shall be no more than two (2) Audits requested by each Party under this
Agreement in any twelve (12) month period. Either Party may audit the other Party's books
records and documents more frequently than twice in any twelve (12) month period (but no
more than once in each quarter) if the immediately preceding audit found previously uncorrected
net variances, inaccuracies or errors in invoices in the audited Party's favor with an aggregate
value of at least two percent (2%) of the amounts payable for the affected services during the
period covered by the Audit.
18.The requesting Party may review the non-requesting Party s records, books and
documents, as may reasonably contain information relevant to the operation of this Agreement.
18.The location of the Audit or Examination shall be the location where the
requested records, books and documents are retained in the normal course of business.
18.All transactions under this Agreement which are over twenty-four (24) months old
will be considered accepted and no longer subject to Audit. The Parties agree to retain records
of all transactions under this Agreement for at least twenty-four (24) months.
18.Audit or Examination Expenses
18.Each Party shall bear its own expenses in connection with conduct of the
Audit or Examination. The requesting Party will pay for the reasonable cost of special
data extractions required by the Party to conduct the Audit or Examination. For
purposes of this section, a "Special Data Extraction" means the creation of an output
record or informational report (from existing data files) that is not created in the normal
course of business. If any program is developed to the requesting Party s specification
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Section 18
Audit Process
and at that Party s expense, the requesting Party will specify at the time of request
whether the program is to be retained by the other Party for reuse for any subsequent
Audit or Examination.
18.8.2 Notwithstanding the foregoing, the non-requesting Party shall pay all of
the requesting Party s commercially reasonable expenses in the event an Audit or
Examination identifies a difference between the amount billed and the amount
determined by the Audit that exceeds five percent (5%) of the amount billed and results
in a refund and/or reduction inthe Billing to the requesting Party.
18.2.The Party requesting the Audit may request that an Audit be conducted by a
mutually agreed-to independent auditor, which agreement will not be unreasonably withheld or
delayed by the non-requesting Party. Under this circumstance, the costs of the independent
auditor shall be paid for by the Party requesting the Audit subject to Section 18.
18.10 In the event that the non-requesting Party requests that the Audit be performed
by an independent auditor, the Parties shall mutually agree to the selection of the independent
auditor. Under this circumstance , the costs of the independent auditor shall be shared equally
by the Parties. The portion of this expense borne by the requesting Party shall be borne by the
non-requesting Party if the terms of Section 18.2 are satisfied.
18.11 Adjustments, credits or payments will be made and any corrective action must
commence within thirty (30) Days after the Parties' receipt of the final Audit report to
compensate for any errors and omissions which are disclosed by such Audit or Examination and
are agreed to by the Parties. The interest rate payable shall be in accordance with Commission
requirements. In the event that any of the following circumstances occur within thirty (30)
business days after completion of the Audit or Examination , they may be resolved at either
Party's election , pursuant to the Dispute Resolution Process; (i) errors detected by the Audit or
Examination have not been corrected; (ii) adjustments, credits or payments due as a result of
the Audit or Examination have not been made , or (iii) a dispute has arisen concerning the Audit
or Examination.
18.12 Neither the right to examine and Audit nor the right to receive an adjustment will
be affected by any statement to the contrary appearing on checks or otherwise.
18.13 This Section will survive expiration or termination of this Agreement for a period
of two (2) years after expiration or termination of the Agreement.
18.All information received or reviewed by the requesting Party or the independent
auditor in connection with the Audit is to be considered Proprietary Information as defined by
this Agreement in Section 5.16. The non-requesting Party reserves the right to require any non-
employee who is involved directly or indirectly in any Audit or the resolution of its findings as
described above to execute a nondisclosure agreement satisfactory to the non-requesting Party.
To the extent an Audit involves access to information of other competitors, CLEC and Qwest will
aggregate such competitors' data before release to the other Party, to insure the protection of
the proprietary nature of information of other competitors. To the extent a competitor is an
Affiliate of the Party being audited (including itself and its subsidiaries), the Parties shall be
allowed to examine such Affiliate s disaggregated data, as required by reasonable needs of the
Audit. Information provided in an Audit or Examination may only be reviewed by individuals with
a need to know such information for purposes of this Section 18 and who are bound by the
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Section 18
Audit Process
nondisclosure obligations set forth in Section 5.16. In no case shall the Confidential Information
be shared with the Parties' retail marketing, sales or strategic planning.
18.Either Party may request an Audit of the other compliance with this
Agreement'measures and requirements applicable to limitations on the distribution
maintenance , and use of proprietary or other protected information that the requesting Party has
provided to the other. Those Audits shall not take place more frequently than once in every
three (3) years , unless cause is shown to support a specifically requested Audit that would
otherwise violate this frequency restriction. Examinations will not be permitted in connection
with investigating or testing such compliance. All those other provisions of this Section 18 that
are not inconsistent herewith shall apply, except that in the case of these Audits, the Party to be
audited may also request the use of an independent auditor.
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Section 19
Construction Charges
Section 19.0 - CONSTRUCTION CHARGES
19.All rates, charges and initial service periods specified in this Agreement
contemplate the provision of network Interconnection services and access to Unbundled Loops
or ancillary services to the extent existing facilities are available. Except for modifications to
existing facilities necessary to accommodate Interconnection and access to Unbundled Loops
or ancillary services specifically provided for in this Agreement, Qwest will consider requests to
build additional or further facilities for network Interconnection and access to Unbundled Loops
or ancillary services , as described in the applicable section of this Agreement.
19.All necessary construction will be undertaken at the discretion of Qwest
consistent with budgetary responsibilities, consideration for the impact on the general body
End User Customers and without discrimination among the various Carriers.
19.A quotation for CLEC's portion of a specific job will be provided to CLEC. The
quotation will be in writing and will be binding for ninety (90) business days after the issue date.
When accepted, CLEC will be billed the quoted price and construction will commence after
receipt of payment. If CLEC chooses not to have Qwest construct the facilities, Qwest reserves
the right to bill CLEC for the expense incurred for producing the engineered job design.19.4 In the event a construction charge is applicable, CLEC's service Application Date
will become the date upon which Qwest receives the required payment.
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Section 20
Service Performance
Section 20.0 - SERVICE PERFORMANCE
Performance Indicator Definitions (PIDs), in their current form as developed by the Regional
Oversight Committee, are included in Exhibit B of this Agreement. Subsequent changes to
these PIDs that are made by the Regional Oversight Committee shall be incorporated into
Exhibit B by reference. Modifications of PIDs that apply to the Qwest Performance Assurance
Plan (QPAP) shall be made in accordance with Section 16.0 of Exhibit K.
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Section 21
Network Standards
Section 21.0 - NETWORK STANDARDS
21.The Parties recognize that Qwest services and Network Elements have been
purchased and deployed, over time, to Telcordia and Qwest technical standards. Specification
of standards is built into the Qwest purchasing process, whereby vendors incorporate such
standards into the equipment Qwest purchases. Qwest supplements generally held industry
standards with Qwest Technical Publications.21.2 The Parties recognize that equipment vendors may manufacture
Telecommunications equipment that does not fully incorporate and may differ from industry
standards at varying points in time (due to standards development processes and consensus)
and either Party may have such equipment in place within its network. Except where otherwise
explicitly stated within this Agreement, such equipment is acceptable to the Parties, provided
said equipment does not pose a security, service or safety hazard to Persons or property.
21.Generally accepted and developed industry standards which the Parties agree to
support include, but are not limited to:
21.Switching
GR-1428-CORE Common Channel Signaling Network Interface Specification (CCSNIS)
Supporting Toll Free Service
GR-1432-CORE CCSNIS Supporting TCAP
GR-317-CORE Call Control Using Integrated Services Network Digital User Part
(ISDNUP)
GR-905-CORE CCSNIS Supporting Network Interconnection , Message Transfer Part
(MTP), and ISUP
GR-1357-CORE Switched Fractional DS1
TR-TSY-000540 Tandem Supplement
GR-305-CORE
GR-1429-CORE CCSNIS Supporting Call Management Services
FR-64 LATA Switching System Generic Requirement (LSSGR)
GR-334-CORE Switched Access Service
TR-NWT-000335 Voice Grade Special Access Services
TR-TSY-000529 Public Safety LSSGR
TR-NWT-000505 LSSGR Call Processing
FR-NWT-000271 OSSGR
TR-NWT -001156 OSSGR Operator Subsystem
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Section 21
Network Standards
SR-TSY-001171 Methods and Procedures for System Reliability Analysis
21.Transport
FR-440 Transport System Generic Requirements (TSGR)
TR-NWT-000499 (TSGR) Transport Systems Generic Requirements
GR-820-CORE Generic Transmission Surveillance; DS1 and DS3 Performance
GR-253-CORE Synchronous Optical Network Systems (SONET) Transport Systems:
Common Generic Criteria
TR-NWT-000507 LSSGR: Transmission
TR-NWT-000776 NID for ISDN Subscriber Access
GR-342-CORE High Capacity Digital Special Access Service
ST-TEC-000051 & 52 Telecommunications Transmission Engineering Handbooks
Volumes 1 & 2
ANSI T1.102-1993 Digital Hierarchy - Electrical Interface, Annex B
21.Loops
TR-NWT-000057 Functional Criteria for Digital Loop Carrier (IDLC) Systems
TR-NWT-000393 Generic Requirements for ISDN Basic Access Digital Subscriber Lines
GR-253-CORE SONET Transport Systems: Common Generic Criteria
TR-TSY-000673 Operations Interface for an IDLC System
GR-303-CORE Integrated Digital Loop Carrier System Generic Requirements
TR- TSY -000008 Digital Interface Between the SLC 96 Digital Loop Carrier System and a
Local Digital Switch
TA-TSY-000120 Subscriber Premises or Network Ground Wire
GR-49-CORE Generic Requir~ments for Outdoor Telephone Network Interface Devices
(NID)
TR-NWT-000937 Generic Requirements for Building Entrance Terminals
TR-NWT -000133 Generic Requirements for Network Inside Wiring
ANSI T1.417, Spectrum Management for Loop Transmission Systems
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Section 21
Network Standards
21.Local Number Portability
Number Portability Generic Switching and Signaling Requirements for Number
Portability, Issue 1., February 12 , 1996 (Editor - Lucent Technologies, Inc.
Generic Requirements for SCP Application and GTT Function for Number Portability,
Issue 0., Final Draft, September 4, 1996 (Editor - Ameritech Inc.
Generic Operator Services Switching Requirements for Number Portability, Issue 1.
Final Draft, April 12 , 1996 (Editor - Nortel);
ATIS , TRQ No., Technical Requirements for Number Portability Operator Services
Switching Systems, April 1999;
ATIS , TRQ No., Technical Requirements for Number Portability Switching SystemsApril 1999;
ATIS, TRQ No., Technical Requirements for Number Portability Database and Global
Title Translation , April 1999;
FCC First Report and Order and Further Notice of Proposed Rulemaking; FCC 96-286;
CC Docket 95-116, RM 8535; Released July 2, 1996;
FCC First Memorandum Opinion and Order on Reconsideration; FCC 97-74; CC Docket
95-116, RM 8535; Released March 11 , 1997.
FCC Second Report and Order, FCC 97-298; CC Docket 95-116, RM 8535; Released
August 18, 1997.21.4 The Parties will cooperate in the development of national standards for
Interconnection elements as the competitive environment evolves. Recognizing that there are
no current national standards for Interconnection Network Elements, Qwest has developed its
own standards for some Network Elements. Details of these standards are documented in the
Qwest Technical Publications. QwestTechnical Publications have been developed to support
service offerings, inform End User Customers and suppliers, and promote engineering
consistency and deployment of developing technologies. Qwest provides all of its Technical
Publications at no charge via web site: http://www.qwest.com/techpub/.
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Section 22
Signature Page
Section 22.0. SIGNATURE PAGE
By signing below, and in consideration of the mutual promises set forth herein, and other good
and valuable consideration , the Parties agree to abide by the terms and conditions set forth in
this Interconnection Agreement
WTI, LLC aweat Corporation
~~ ,
Signature
L. T. Christensen
Name PrintedfTyped
CEo.
Title
Director - Interconnection Aqreements
Title
Date Date
L~7I..-
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Owest Fourteen State Template, Version 2., August 24, 2006 314
WTI, llC
Exhibit A
Idaho
Select the appropriate type of EAS / Local Traffic
contract below. For cost docket Reciprocal Compensation
changes, leave blank:Election
Wholesale Wholesale
Discount Discount
Percentage Percentage
Recurring Nonrecurring
Resale Charaes Charaes
Wholesale Discount Rates
Southern Idaho
Basic Exchanae Residential line Service 18.25%18.25%
Basic ExchanQe Business line Service 18.25%18.25%
IntraLATA Toll 18.25%18.25%
1.4 Packaae / Soecial Services (e., Centrex, Discounted line/Feature Packages, ISDN,18.25%18.25%
listinas, CO Features & Information Services 18.25%18.25%
Private line 18.25%18.25%
Operator Services / Directorv Assistance (OSIDA)18.25%18.25%
Volume PackaQed Services - HiQh Volume Customers 65%65%
Public Access line (PAl) Service 00%00%
Northem Idaho
Basic ExchanQe Residential line Service 19.37%19.37%
Basic ExchanQe Business line Service / PBX 19.37%19.37%
IntraLATA Toll 19.37%19.37%
2.4 Packaae / Soecial Services (e., Centrex, Discounted line/Feature Packaaes, ISDN,19.37%19.37%
listinas, CO Features & Information Services 19.37%19.37%
Private line 19.37%19.37%
Operator Services / Directory Assistance COSIDA)19.37%19.37%
Volume Packaoed Services - Hiah Volume Customers 87%87%
Public Access line (PAl) Service 00%00%
Customer Transfer Charge CCTC)
CTC for POTS Service
Manual
I First line $16.
lEach Additional line $2.
Mechanized
1 First line $0.
lEach Additional line $0.
CTC for Private line Transport Services
IFirst Circuit $38.
IAdditional Circuit, per Circuit, same CSR $33.
CTC for Advanced Communications Services, per Circuit $46.
0!lnterconnection
Entrance Facilities
!Intentionally left Blank
IDS1 $103.$208.
IDS3 $524.42 $277.73
21L1S EICT
17.IPerDS1 $0.$0.
17.IPer DS3 $0.$0.
Direct Trunked Transport
Intentionallv left Blank
DS1 CRecurrinQ Fixed & per Mile)
Over 0 to 8 Miles $37.$1.
Over 8 to 25 Miles $37.$1.
Over 25 to 50 Miles $37.$1.
2.4 Over 50 Miles $37.$1.
DS3 (RecurrinQ Fixed & per Mile)
Over 0 to 8 Miles $257.$19.48
Over 8 to 25 Miles $260.49 $24.
Over 25 to 50 Miles $260.$26.43
Over 50 Miles $259.$26.
4lMultiDlexing
17.IDS1 to DSO $263.$193.
17.IDS3 to DS1 $304.$193.
Trunk NonrecurrinQ CharQes
!lntentionallv left Blank
IDS11nterface
17.IFirst Trunk $229.40
Effective 8-31-2006 coma rates Page10f13
WTI, LLC
Exhibit A
Idaho
DS3 Interface
IFirst Trunk $235.
lEach Additional Trunk $11.
Exchange Service lEAS/Local) Traffic
End Office Call Termination, oer Minute of Use $0.001343
###
Tandem Switched Transcort, per Minute of Use $0.000690
Tandem Transmission, per Minute of Use (Recurrina Fixed & per Mile)
Over 0 to 8 Miles $0.0004564 $0.0000367
Over 8 to 25 Miles $0.0004564 $0.0000367
Over 25 to 50 Miles $0.0004564 $0.0000367
3.4 Over 50 Miles $0.000426 $0.0000144
71 Local Traffic - FCC -ISP Rate Caps
17.IMinute Of Use as of June 14, 2003, rate in effect until further FCC action $0.0007
Miscellaneous Charges
Qwest'
Idaho Access
Service
Excedite Charae (LIS Trunks)Cataloo
Qwest'
Idaho Access
Service
Cancellation Charoe (LIS Trunks)Cataloa
Qwest'
Idaho Access
Service
Additional Testina (LIS Trunks)Cataloa
Transit Traffic
Local Transit, per Minute of Use $0.0045 213
IntraLATA Transit Toll, per Minute of Use $0.0045 213
Intentionallv Left Blank
9.4 Cateaorv 11 Mechanized Record Charae, per Record
9.4.Mechanized Transit Records $0.0025 213
9.4.IMechanized Access Records $0.0025 213
10llntentionallv Left Blank
Qwest s Idaho Qwest s Idaho
Access Access
Service Service
IntraLATA Toll Traffic Cataloa Cataloa
olCollocation
All Collocation
Plannina and Enaineerina
Iintentionally Left Blank
1.1.2 ICable Auament Quote Preparation Fee 284.
Entrance Facilitv
IStandard Shared, per Fiber $5.44 $616.
1.2.ICross Connect, per Fiber $5.$722.
IExcress, per Cable $88.$9,009.
Cable Sclicina
IFiber, per Set-$399.
IPer Fiber Spliced $37.
Power
Power Plant
Less Than 60 Amps, per Amc Ordered $10.
Eaual To or Greater Than 60 Amps, per Amp Ordered $8.42
8.1.4.2 Power Usaoe
ILess Than or Eaual To 60 Amcs, per Amp Ordered $2.47
8.1.I Greater Than 60 Amps, per Amp Ordered or Used $4.
AC Power Feed
AC Power Feed, per Amc, per Month
8.1.120V $16.
208 V, Sinale Phase $27.
208 V, Three Phase $48.
1.4 240 V, Sinale Phase $32.
240 V, Three Phase $55.
480 V, Three Phase $111.
Effective 8-31-2006 coma rates Page20f13
WTI, LLC
Exhibit A
Idaho
AC Power Feed, per Foot. per Month
20 Amo, Sino Ie Phase $0.0084 $7.43
5.2.2 20 Amp, Three Phase $0.0105 $9.
30 Amp, Sinole Phase $0.0091 $8.
2.4 30 Amp, Three Phase $0.0125 $11.
40 Amp, Sinqle Phase $0.0107 $9.43
40 Amp, Three Phase $0.0147 $12.
50 Amp, Sinole Phase $0.0127 $11.
50 Amp, Three Phase $0.0177 $15.
60 Amp, Sinqle Phase $0.0144 $12.
60 Amp, Three Phase $0.0204 $17.
5.2.100 Amp, Sinole Phase $0.0178 $15.
100 Amp, Three Phase $0.0277 $24.44
Inspector Labor, per Half Hour
1.6.IReqular Hours Rate $28.
IAfter Hours Rate, minimum 3 Hours $37.
Channel Reoeneration
IDS1 $0.$0.
IDs3 $0.$0.
8.1.Collocation Terminatipns
Shared Access
DSO
1.1 Cable Placement, per 100 Pair Block $0.2262 $208.
8.1.Cable Placement. per Termination $0.0090 $4.
Cable, per 100 Pair Block $0.3304 $304.
Cable, per Termination $0.0066 $4.
Blocks, per 100 Pair Block $0.5730 $528.42
8.1.8.1.Blocks, per Termination $0.0115 $8.
8.1.Block Placement, per 100 Pair Block $0.2381 $219.
Block Placement, per Termination $0.0048 $3.
DS1
8.1.Cable Placement, per 28 DS1s $0.4111 $362.
8.1.Cable Placement, per Termination $0.0442 $38.
1.2.Cable, per 28 DS1s $0.3993 $351.
8.1.2.4 Cable, per Termination $0.0429 $37.
8.1.Panel, per 28 DS1s $0.2742 $241.
8.1.Panel, per Termination $0.0330 $29.
8.1.Panel Placement, per 28 DS1s $0.0847 $74.
Panel Placement, per Termination $0.0091 $8.
DS3
8.1.Cable Placement, per Termination $0.1521 $134.
Cable, per Termination $0.2578 $227.
Panel! Connector, per Termination $0.2625 $231.
8.1.3.4 Panel! Connector Placement, per Termination $0.0204 $18.
Fiber
1.4.Terminations, per 12 Fibers $26.513.
Additional Connector, if Applicable $0.47 $411.
8.1.4.Cable Rackino, Shared, per 12 Fibers $26.47
1.4.Cable Rackinq, Dedicated $1.$1,433.
SecuritY Chames
IPer Emplovee, per Card $0.
ICard Access, per Emplovee, per Central Office $7.
Composite Clock ! Central Office Synchronization
10.ISvnchronization - Composite Clock, per Port $7.44
Intentionally Left Blank
Space Availabilitv Report Charoe $313.
Charge will
be 25% of
Nonrecurring
Collocation Space Reservation Fee Fee
Collocation Space Option Administration Fee 107.
Collocation Space Option Fee, per S~uare Foot $2.
Jointlnventorv Visit Fee, per Visit 610.
Intentionally Left Blank
8.1.18 Intentionally Left Blank
Intentionally Left Blank
Splitter Collocation
20.TIE Cable Reclassification ICB
20.Splitter Shelf Charqe $4.$503.
8.1.20.Enoineerino 079.
8.1.20.Splitter TIE Cable Connections
20.4.Splitter in the Common Area - Data to 410 Block $3.$2,689.
20.4.Splitter in the Common Area - Data Direct to CLEC $3.24 $2,850.
20.Splitter on the IDF - Data to 410 Block $0.$834.
8.1.20.Splitter on the IDF - Data Direct to CLEC $1.$1,623.
20.Splitter on the MDF - Data to 410 Block $0.$861.
8.1.20.Solitter on the MDF - Data Direct to CLEC $2.922.42
Effective 8-31-2006 coma rates Page 3 of 13
WTI, LLC
Exhibit A
Idaho
Virtual Collocation
Plannina and Enaineerina
Quote Preoaration Fee 146.41 7 B
Maintenance Labor, per Half Hour
8.2.IReaular Hours Rate $29.
8.2.2.IAfter Hours Rate $39.
Traininn Labor, per Half Hour
8.2.I Reoular Hours Rate $29.
2.4 Bay Space
8.2.4.Eouipment Bay, per Shelf $4.
4.2 Virtual Space Construction. Initial Bay Provided $20.$17 749.
Each Additional Bay Space $3.24 854.
4.4 Virtual Cable Rackino, per Shelf $0.44 $384.
Enaineerina Labor, per Half Hour
8.2.IReaular Hours Rate $32.
8.2.5.2 IAfter Hours Rate $43.
8.2.Installation Labor, per Half Hour
8.2.IReoular Hours Rate $31.
8.2.6.2 IAfter Hours Rate $41.
Rent
8.2.IFloor Space Lease, per Sauare Foot $2.
I Rent,. per Shelf $4.
Intentionally Left Blank
8.2.-48 Voll DC Power Cable, per Cable
20 Amp Power Feed $4.985.41
8.2.30 Amo Power Feed $5.537.
40 Amp Power Feed $6.$5,480.42
8.2.60 Amp Power Feed $11.$9,706.
8.2.100 Amp Power Fee~$18.$16,370.
8.2.200 Amp Power Feed $34.$30,473.
8.2.300 Amp Power Feed $54.$47 917.
8.2.9.8 400 Amp Power Feed $77.23 $68,037.
Cageless Physical Collocation
Plannino and Enoineerino
8.3.Quote Preparation Fee $3,146.41 7 B
Space Construction and Site Preparation
8.3.Site Preparation Fee ICB
8.3.2 Bays $23.$20 603.40
Intentionally Left Blank
8.3.IntentionallY Left Blank
8.3.Space Construction for Each Additional Bay $3.$2,854.
8.3.Adiustment for Sinole Bay - Chance to Standard DesiQn ($3.($2,854.
8.3.-48 Volt DC Power Cable, per Feed
20 Amp Power Feed $4.$3,985.
30 Amp Power Feed $5.$4,537.
40 Amp Power Feed $6.$5,480.42
7.4 60 Amp Power Feed $11.$9,706.
8.3.100 Amp Power Feed $18.58 $16,370.
200 Amp Power Feed $34.$30,473.
300 Amp Power Feed $54.$47,917.
400 Amo Power Feed $77.23 $68,037.
8.3.Floor Space Lease, per S~uare Foot $2.
Caged Physical Collocation
8.4.Plannina and Enoineerino
8.4.IQuote Preparation Fee $3.185.
Snace Construction and Site Preparation
8.4.Site Preparation Fee ICB
8.4.Intentionally Left Blank
8.4.IntentionallY Left Blank
8.4.Space Construction
2.4.Cane: UP to 100 So. FI.$38.$33,927.76
8.4.2.4.Cane: 101 to 200 So. FI.$34.$30,113.
8.4.2.4.Caae: 201 to 300 So. Ft.$42.$37,154.
8.4.2.4.4 CaQe: 301 to 400 So. FI.$44.$38 922.
8.4.Intentionally Left Blank
8.4.-48 Volt DC Power Cable, per Feed
8.4.20 Amp Power Feed $5.954.
8.4.2.30 Amo Power Feed $6.$5,457.
8.4.2.40 Amp Power Feed $7.41 $6,526.
8.4.60 Amp Power Feed $12.$10 772.79
8.4.2.100 Amp Power Feed $19.$17 531.
8.4.2.200 Amp Power Feed $37.$32 634.
8.4.300 Amp Power Feed $58.$51 315.
Effectiye 8-31-2006 coma rates Page 4 of 13
WTI, LLC
Exhibit A
Idaho
8.4.Soace Construction - FencinQ Credit
8.4.Caae: Uo to 100 Sa. Ft.$10.723.
8.4.Caae: 101 to 200 Sa. Ft.$12.135.
8.4.CaQe: 201 to 300 Sa. Ft.$14.47 015.
8.4.3.4 CaQe: 301 ta 400 SQ. Ft.$16.851.
8.4.Floor Space Lease, per SQuare Foot $2.
8.4.5 Intentionally Left Blank
8.4.Intentionally Left Blank
8.4.Intentionally Left Blank
8.4.Grounding
2/0 AWG, per Foot $0.0097 $8.
8.4.1/0AWG, oerFoot $0.0170 $14.
8.4.8.4/0 AWG, per Foot $0.0200 $17.
8.4.8.4 350 kcmil, per Foot $0.0258 $22.
8.4.500 kcmil, per Foot $0.0299 $26.
8.4.750 kcmil. per Foot $0.0456 $40.
5lAdjacent Collocation ICB
Remote Collocation
Physical & Virtual Remote Collocation
Space, per Standard Mountina Unit $0.$665.47
FDI Terminations, per 25 Pair $0.$484.
Power UsaQe (uses rate from 8.1.4.2.
I Less Than ar EQual To 60 Amps, per Amp Ordered $2.47
1.4 Quote Preparation Fee 064.
Intentionally Left Blank
Additional Virtual Remote Collocation Elements
8.6.Flat CharQe, per Job $36.
Enaineerina Rate, oer Half Hour $35.
Maintenance, oer Half Hour $29.40
8.6.3.4 Installation, per Half Hour $29.40
TraininQ, per Half Hour $29.40
CLEC-to-CLEC
8.7.DesiQn EnQineerinQ & Installation - No Cables
IFiber Flat CharQe 229.
8.7.IFlat Charae $634.
Cable Rackina
7.2.DSO, per Foot, per Cable $0.11848
DS1, per Foot, per Cable $0.13075
8.7.DS3, per Foot, per Cable $0.10234
2.4 Fiber, per Faot, per Fiber $0.93313
Virtual Connections (if Applicable - Connections Only; No Cables)
8.7.DSO, per 100 Connections $194.
8.7.DS1, oer28Cannections $91.
DS3, per 1 Connection $5.
8.7.3.4 Fiber Connections, per Fiber Spliced $37.
8.7.4 Cable Hole, if Applicable $386.
CLEC-to-CLEC Crass-Connection $201.
Interconnection Distribution Frame (lCDF) Collocation
Quote Preparation Fee (uses rate from 8.$1,284.
DSO Circuit, per 200 Leas $17.$2,171.
DS1 Circuit, per Two Leas $0.$71.
DS3 Circuit, per Two LeQs $8.182.27
Fiber Circuit, per Two LeQs $2.$236.
QPF
Prorated Job
9 Collocation Cancellation Costs
Under
10 Microwave Collocation Develooment
I 8.11l1ntentionallv Left Blank
Facility Connected (FC) Collocation
12.Quote Preoaration Fee, per Reauest ICB
12.Enaineerina Fee, per Job ICB
12.Copper Entrance Facilitv, per 100 Pair ICB ICB
12.4 Fiber Entrance Facilitv, per 12 Strands (uses rates from 8.$5.44 $616.
12.Termination Block with Protectors, per 100 Pairs ICB ICB
12.Termination Panel, per 12 Strands ICB ICB
12.DS1 VoltaQe Isolation, per Pair ICB ICB
Effective 8-31-2006 coma rates Page 5 of 13
WTI, LLC
Exhibit A
Idaho
DC Power Reduction and Restoration
13.Power Reduction
13.Quote Preoaration Fee, oer Office $703.
13.1.2 Power Reduction, with or without Reservation, oer Feed Set
13.1.2.Less Than 60 Amps $494.45.
13.Equal To 60 Amps $706.
13.Greater Than 60 Amps $895.
13.Power Off, per Feed Set, per Secondary Feed $621.
13.Power Maintenance Charoe (Reservation Charoe), per Fuse Set $64.
13.Location ChanQe from Power Board to BDFB ICB
8.13.Power Restoration
13.IQuote Preoaration Fee, per Office $703.
13.IPower Restoration, applies to Primarv & Secondary Feed ICB
8.13.ILocation ChanQe from Power Board to BDFB ICB
Collocation Transfer of Responsibility
14.Intentionally Left Blank
14.Assessment Fee 036.
8.14.Network System Administration Fee 586.
8.14.Transfer of Responsibility applies to Wireline & Wireless Local Interconnection Trunks, UDIT,$32.
14.Transfer of Responsibility applies to Unbundled Loop, Subloop, Loop SplittinQ, Loop Mux Combo,$32.
Collocation Available Inventory
15.Standard Sites
15.Removal of Terminations
15.DSO, per 100 Terminations ICB
15.DS1, per Termination ICB
15.DS3, per Termination ICB
15.1.4 OCN, per 12 Fibers ICB
8.15.Quote Preparation Fee (QPF)
15.ICaoeless (uses rate from 8.3.$3,146.41 7 B
15.1.2.ICaaed (uses rate from 8.4.$3,185.
8.15.Special Sites
15.ISpecial Site Assessment Fee 051.
15.I Network Systems Assessment Fee 652.
15.ISite Survey Fee $163.
15.Re-usable Elements ICB
Collocation Decommissioning (uses rates from 9.201
16.Additional Labor Other - Basic $27.
16.Additional Labor Other - Overtime $36.
8.16.Additional Labor Other - Premium $46.
Qwest s Tariff
FCC No.
8.16.4 Additional Dispatch Section 13
I 8.17lJoint Testin!! (uses rates from 8.
18.17.ISet-Up Fee (price contains a one hour set-up fee)$58.
18.17.ITest Time Fee, per Half Hour $29.
0lUnbundled Network Elements (UNEs)
Interconnection Tie Pairs (lTP) . Per Termination
DSO $0.
DS1 $1.
DS3 $14.
Unbundled Loops
AnaloQ Loo s See 9.2.4
Wire Voice Grade Loop
IZone 1 $15.
IZone 2 $23.
9.2.IZone 3 $40.
Intentionally Left Blank
Wire Voice Grade Loop
IZone 1 $30.
IZone 2 $46.
IZone 3 $79.47
Nonloaded Looos See 9.2.4
Wire Nonloaded Loop
IZone 1 $15.
2.2.IZone 2 $23.
IZone 3 $40.
Intentionally Left Blank
9.2.Wire Nonloaded Loop
9.2.2.IZone 1 $30.
Effective 8-31-2006 coma rates Page 6 of 13
WTI, LLC
Exhibit A
Idaho
IZone 3 $79.47
## .
2:2.4 Loop UnloadinQ $9.
Looo Conditionino $22.
Dioital Capable Loops
Basic Rate ISDN xDSL-1 Capable ADSL Compatible Loop See 9.2.4
IZone 1 $15.
IZone 2 $23.
IZone 3 $40.
Intentionallv Left Blank
DS1 Capable Loop See 9.
IZone 1 $86.48
IZone 2 $86.46
IZone 3 $99.
3.4 DS3 Capable Loop See 9.
IZone 1 $941.
3.4.IZone 2 $955.
3.4.IZone 3 264.
Intentionallv Left Blank
Wire Extension Technoloov $22.
Loop Installation Charges for 2 & 4-Wire Analog Nonloaded, ADSL Compatible, ISDN BRI See 9.1 &
2.4 Canable and xDSL - I Capable Loops where conditioninQ is riot required.
2.4.Basic Installation
2.4.I First $11.
9.2.4.1.2 lEach Additional $6.
2.4.Basic Installation with Performance TestinQ
IFirst $17.
2.4.lEach Additional $8.
2.4.Coordinated Installation with Cooperative Testino Proiect Coordinated Installation
2.4.I First $171.
lEach Additional $94.
4.4 Coordinated Installation without Cooperative TestinQ Project Coordinated Installation
2.4.4.I First $59.
2.4.4.lEach Additional $53.
2.4.Basic Installation with Cooperative TestinQ
IFirst $142.
2.4.lEach Additional $94.
DS1 Loop Installation CharQes See 9.2.
Basic Installation
IFirst $128.
lEach Additional $99.
Basic Installation with Performance TestinQ
I First $279.
lEach Additional $212.
Coordinated Installation with Cooperative Testino Proiect Coordinated Installation
I First $316.
lEach Additional $222.40
Coordinated Installation without Coooerative Testing Project Coordinated Installation
5.4.IFirst $135.
5.4.lEach Additional $106.
Basic Installation with Cooperative TestinQ
I First $272.
lEach Additional $195.
DS3 Loop Installation CharQes See 9.3.4
Basic Installation
I First $128.
lEach Additional $99.
Basic Installation with Performance TestinQ
I First $279.
lEach Additional $212.
Coordinated Installation with Cooperative Testino Proiect Coordinated Installation
IFirst $316.
lEach Additional $222.
Coordinated Installation without Coooerative Testino Project Coordinated Installation
IFirst $135.
4.2 lEach Additional $106.
Basic Installation with Cooperative TestinQ
I First $272.
lEach Additional $195.
Intentionally Left Blank
Private Line Soecial Access to Unbundled Loop Conversion (as is)$34.
SubioOD
Wire Distribution Loop (Applies to both Analoo and Nonloaded Loops)
IFirst $107.
lEach Additional $29.
First & Each Additional 2-Wire Distribution Loop
Effective 8-31-2006 coma rates Page 7 of 13
WTI, LLC
Exhibit A
Idaho
19.IZone 2 $16.
19.IZone 3 $27.
Intentionallv Left Blank
Intra-BuildinQ Cable Loop, per Pair $0.
No Disoatch, First $51.
No Dispatch, Each Additional $21.
Dispatch, First $98.
3.4 Dispatch; Each Additional $31.
3.4 Intentionally Left Blank
MTE Terminal Subloop Access
ISubloop MTE - POI Site InventorY, per Reouest $110.46
IMTE - POI Rearrangement of Facilities ICB
IMTE - POI Construction of New SPOI ICB
Intentionallv Left Blank
Field Connection Point (FCP)
Feasibility Fee Quote Preparation Fee 197.
FCP Set-Up, per Reguest $3.$3,291.
FCP SplicinQ, per 25 Pairs $0.$13.
FCP Reclassification $463.
Shared Services
9:4.1 Intentionallv Left Blank
9.4.Intentionallv Left Blank
Loop Splittino
9.4.I Basic Installation Charoe for Loop Splittino $33.
9.4.4 OSS, per Line, per Month $3.
51 Network Interface Device (NIDI $0.$52.10A
Unbundled Dedicated Interoffice Transport (UDln
DSO UDIT (Recurring Fixed & per Mile)$241.
Over 0 to 8 Miles $24.$0.
1.2 Over 8 to 25 Miles $24.$0.
Over 25 to 50 Miles $24.$0.
Over 50 Miles $24.$0.
DS1 UDIT Recurring Fixed & per Mile)$284.
Over 0 to 8 Miles $36.43 $3.
Over 8 to 25 Miles $37.$3.
Over 25 to 50 Miles $39.$1.
2.4 Over 50 Miles $37.$0.
DS3 UDIT Recurrino Fixed & per Mile)$284.
Over 0 to 8 Miles $238.$54.
Over 8 to 25 Miles $242.$16.
Over 25 to 50 Miles $223.$21.
3.4 Over 50 Miles $235.$14.
6.4 Intentionallv Left Blank
Intentionallv Left Blank
Intentionallv Left Blank
UDIT DSO Channel Performance
IDSO UDIT Low Side Channelization $13.
Intentionallv Left Blank
Intentionallv Left Blank
Intentionallv Left Blank
UDIT Rearrangement
11.DSO, Single Office $164.
11.DSO, Dual Office $206.
11.Hioh Capacity, Single Office $221.
11.4 Hich Capacity, Dual Office $249.
Private Line Special Access to UDIT Conversion (as is)$131.
Unbundled Dark Fiber (UDFI
Initial Records InQuirY (lRI)
ISimple $196.
I Complex $251.
Field Verification and Quote Preparation (FVQPI $907.
Engineering Verification $297.
UDF - Single Strand
UDF - Interoffice Facility IUDF-IOF) - Single Strand
Order Charge, oer First Strand Route Order $492.
Order Charge, Each Additional Strand Route Order $255.
7.4.Fiber Transport, per Strand Mile $50.
1.4 Termination, Fixed, per Strand Office Termination $4.
7.4.Fiber Cross-Connect (Minimum of 2 Cross-Connects applvl, per Strand $2.$19.
UDF - per Pair
IUDF - Interoffice Facility (UDF-IOF) - per Pair
19.IOrder Charge, per First Pair Route Order $492.
Effective 8-31-2006 coma rates Page 8 of 13
WTI, LLC
Exhibit A
Idaho
Order CharQe, Each Additional Pair / Route / Order $255.
Fiber Transport, per Pair / Mile $66.
1.4 Termination, Fixed, oer Pair / Office / Termination $7.
Fiber Cross-Connect (Minimum of 2 Cross-Connects aoolvl, oer Pair $4.43 $19.
Dark Fiber Splice $602.
UDF MTE Subloop ICB ICB
8 Intentionally Left Blank
9 Intentionally Left Blank
I 9.10 Intentionally Left Blank
I 9.11 Intentionally Left Blank
I 9.121lntentionallY Left Blank
I 9.13l1ntentionally Left Blank
I 9.14i1ntentionally Left Blank
I 9.15l1ntentionally Left Blank
I 9.161lntentionally Left Blank
I 9.17l1ntentionally Left Blank
I 9.18l1ntentionally Left Blank
Construction Charges
19.CLEC Reouested UNE Construction (CRUNECI - aoolies to Unbundled Dark Fiber, Unbundled
19.IRecords Quote Preoaration Fee $347.46
19.IConstruction Quote Preparation Fee $863.43
19.Construction of Network Capacity, Faciliiies or Space for Access to or use of UNEs ICB ICB
Miscellaneous Char!!es
20.Additional EnQineerinQ, per Half Hour or fraction thereof
20.Additional EnQineering - Basic $31.
20.1.2 Additional Enoineerino - Overtime $39.
20.Additional Labor Installation, oer Half Hour or fraction thereof
20.IAdditional Labor Installation - Overtime $9.
20.IAdditional Labor Installation - Premium $18.
20.Additional Labor Other, oer Half Hour or. fraction thereof
20.IAdditional Labor Other - (Ootional Testinol Basic $27.
9.20.IAdditional Labor Other - (Optional TestinQI Overtime $36.
20.IAdditional Labor Other - (Optional Testing) Premium $46.
20.Testino and Maintenance, oer Half Hour or fraction thereof
20.ITestino and Maintenance - Basic $29.40
20.4.ITesting and Maintenance - Overtime $38.
20.ITestino and Maintenance - Premium $49.
20.Intentional Left Blank
20.Additional Cooperative Acceotance Testino. oer Half Hour or fraction thereof
20.IAdditional Cooperative Acceptance TestinQ - Basic $29.40
20.IAdditional Cooperative Acceptance Testing - Overtime $39.
20.IAdditional Coooerative Acceotance Testino - Premium $49.
20.Nonscheduled Cooperative TestinQ, per Half Hour or fraction thereof
20.INonscheduled Cooperative TestinQ - Basic $29.40
20.INonscheduled Cooperative Testing - Overtime $39.
20.INonscheduled Coooerative Testino - Premium $49.
20.Nonscheduled Manual TestinQ, per Half Hour or fraction thereof
20.INonscheduled Manual Testing - Basic $29.40
20.INonscheduled Manual Testing - Overtime $39.
20.INonscheduled Manual Testina - Premium $49.
9.20.Intentionally Left Blank
20.Intentionally Left Blank
20.Disoatch, oer Order (uses rates from Qwest s Tariff FCC No.1 Section 13)$100.
20.IntentionallY Left Blank
20.DesiQn ChanQe, per Order (uses rates from Qwest s Tariff FCC No.1 Section 5)$50.
20.Expedite Charge, per Day Advanced (uses rates from Qwest s Tariff FCC No.1 Section 5)$200.
Prorated Job
20.Cancellation Charae (Prorated Job Costs determined usina Qwest s Tariff FCC No.1 Section 51 Costs
20.Maintenance of Service (uses rates from Qwesl's Tariff FCC No.1 Section 5)
20.16.IBasicTime, per Technician, per 1/2 Hour or fraction thereof $35.
20.16.10vertime, oer Technician, oer 1/2 Hour or fraction thereof $42.
20.16.IPremium Time, oer Technician, oer 1/2 Hour or fraction thereof $50.
I 9.21lChannel Reaeneration
Effective 8-31-2006 coma rates Page 9 of 13
WTI. LLC
Exhibit A
Idaho
19.21.IDS3 $0.$0.
I 9.221lntentionally Left Blank
UNE Combinations
23.Intentionally Left Blank
9.23.Intentionally Left Blank
23.Intentionally Left Blank
23.4 Intentionally Left Blank
23.Intentionally Left Blank
23.UNE Combinations - LOOD Mux Combo (LMC)
23.Intentionally Left Blank
23.LOOD Mux, 2-Wire Analoo
23.LMC 2-Wire Installation
23.1 I First $225.
9.23.lEach Additional $148.
23.Wire AnaloQ LOOD (uses rates from 9.
9.23.Zone 1 $15.
23.Zone 2 $23.
23.2.2.Zone 3 $40.
23.LOOD Mux, 4-Wire AnaloQ
23.LMC 4-Wire Installation
9.23.1 I First $225.
23.2 I Each Additional $148.
23.3.2 Wire AnaloQ LOOD (uses rates from 9.
23.Zone 1 $30.
23.Zone 2 $46.
23.Zone 3 $79.
23.6.4 LOOD Mux, DS1
23.6.4.LMC DS1 LOOD Installation
23.6.4.1 I First $285.
23.6.4.2 I Each Additional $209.
23.6.4.DS1 CaDable LOOD (uses rates from 9.
23.6.4.IZone 1 $86.48
23.6.4.IZone 2 $86.46
23.6.4.IZone 3 $99.
23.Priyate Line / SDecial Access to LMC Conyersion (as is)$34.
23.Intentionally Left Blank
23.DSO Channel Performance
23.Intentionally Left Blank
9.23.IDS1/ DSO Low Side Channelization $7.47
23.LMC RearranQement
23.IDSO $130.
23.2 . IHioh Caoacitv $148.
23.Enhanced Extended LOOD (EEl)
23.EEL LOOD, DSO 2-Wire AnaloQ
23.EEL 2-Wire LOOD Installation
23.1.1 I First $245.
9.23.lEach Additional $182.
23.Wire AnaloQ LOOD (uses rates from 9.
9.23.Zone 1 $15.
23.1.2.Zone 2 $23.
23.Zone 3 $40.
23.EEL LOOD, DSO 4-Wire AnalOQ
23.EEL 4-Wire LoOD Installation
23.IFirst $245.
23.lEach Additional $182.
9.23.Wire AnaloQ LOOD (uses rates from 9.
23.Zone 1 $30.
23.Zone 2 $46.
9.23.Zone 3 $79.47
23.EEL LOOD. DS1
23.EEL DS1 Looo Installation
9.23.IFirst $300.
23.lEach Additional $225.
23.DS1 CaDable LOOD (uses rates from 9.
23.IZone 1 $86.48
23.IZone 2 $86.46
23.IZone 3 $99.
9.23.7.4 EEL LOOD. DS3
23.EEL DS3 Looo Installation
23.7.4.IFirst $323.
23.7.4.1.lEach Additional $248.
23.DS3 CaDable LOOD (uses rates from 9.
23.7.4.IZone 1 $941.
23.7.4.2.IZone 2 $955.
Effectiye 8-31-2006 coma rates Page 10 of 13
WTI, LLC
Exhibit A
Idaho
23.Intentionally Left Blank
23.7.6 Priyate Line Special Access to EEL Conversion (as is)$34.
23.EEL Rearranaement
23.IDSO $130.
23.IHioh Capacity $148.
23.EEL Transport
23.DSO IRecurrin Fixed & per Mile) (uses rates from 9.
23.Over 0 to 8 Miles $24.$0.29
9.23.Over 8 to 25 Miles $24.$0.
23.Over 25 to 50 Miles $24.$0.
23.8.1.4 Over 50 Miles $24.$0.
23.DS1 IRecurrin Fixed & per Mile) (uses rates from 9.
23.Over 0 to 8 Miles $36.43 $3.
23.8.2.Over 8 to 25 Miles $37.$3.
23.Over 25 to 50 Miles $39.$1.
23.2.4 Over 50 Miles $37.77 $0.
23.DS3 IRecurrin Fixed & oer Milel (uses rates from 9.
23.Over 0 to 8 Miles $238.$54.
23.Over 8 to 25 Miles $242.$16.
23.Over 25 to 50 Miles $223.$21.
9.23.3.4 Over 50 Miles $235.$14.
23.Intentionallv Left Blank
23.EEL Multiplexina
23.10.DS1 to DSO $263.$246.
23.10.DS3 to DS1 $304.$246.
23.EEL DSO Channel Performance
23.11.DSO Low Side Channelization $13.
23.11.2 IDS1/DSOLowSideChannelization $7.47
10.0lAnciliarv Services
10.Local Number Portability
See FCC See FCC
Tariff #1 Tariff #1
Section 13 &Section 13 &
10.LNP Queries
10.LNP Manaoed Cuts
10.Standard Manaaed Cuts, per Person, per Half Hour $26.
10.Overtime Manaaed Cuts, per Person, per Half Hour $34.
10.Premium Manaaed Cuts, per Person, per Half Hour $42.
10.9111 E911
10.911 E911 - Callina No Charae No Charae
10.Private Switch Automatic Location Identification IPS All) Service
10.Selective Routino (SR), per 100 Station Lines $4.$4.
10.Automatic Location Identification (All), per 100 Station Lines $4.$4.
10.Automatic Location Identification IALI\. Selective Routina ISRI, per 100 Station Lines $4.$4.
10.2.4 PS All Set-Up charoe 780.
10.Control Office Incomino Trunk $1.$16.
10.Emeraencv Service Trunk Elements
10.DSO 2-Wire uses rates from 9.23.
10.First $245.
10.1.2 Each Additional $182.
10.Wire Analo Loop (uses rates from 9.2.
10.Zone 1 $15.
10.Zone 2 $23.
10.Zone 3 $40.
10.DSO 4-Wire uses rates from 9.23.
10.3.2.First $245.1 .
10.Each Additional $182.
10.Wire Analoo Loop (uses rates from 9.2.
10.Zone $30.
10.Zone 2 $46.
10.Zone 3 $79.47
10.DSO Low Side Channelization (uses rates from 9.$13.
10.Transoort at DSO Level luses rates from 9.
10.DSO (Recurrin Fixed & oer Mile)
10.Over 0 t08 Miles $24.$0.
10.3.4.1.2 Over 8 to 25 Miles $24.$0.
10.2.3.4.Over 25 to 50 Miles $24.$0.
10.3.4.Over 50 Miles $24.$0.
I 10.3 White Paces Directory Listinas, Facility Based Providers
10.IPrimarv Listina No Charae No Charae
Effective 8-31-2006 coma rates Page11of13
WTI, LLC
Exhibit A
Idaho
General General
Exchange Exchange
Tariff Rate,Tariff Rate
Less Less
Wholesale Wholesale
10.Premium / Privacv Listinos Discount Discount
10.Directorv Assistance, Facility Based Providers
10.4.1 Local Directory Assistance, per Call $0.
10.4.National Directory Assistance, per Call $0.
10.4.Call Brandino, Set-Uo and Recordino $35,000.
10.4.4 Loadino Brand, per Switch $500.
10.4.Call Completion, per Call $0.
10.Directorv Assistance List Information
10.Initial Database Load, per Listino $0.025
10.Reload of Database, per Listino $0.020
10.Daily Updates, per Listino $0.
10.5.4 One-Time Set-Up Fee $73.
10.Media Charaes for File Delivery
10.I Electronic Transmission $0.0020
10.Toll and Assistance Operator Services, Facility Based Providers
10.Operator Assistance, per Call $0.
10.Busv Line Verify, per Call $0.
10.Busy Line Interrupt $0.
10.6.4 Call BrandinQ, Set-Up & RecordinQ $10,500.
10.LoadinQ Brand, per Switch $800.
10.Access to Poles, Ducts, Conduits and Rights of Way (ROWl
10.Pole InQuiry Fee, per InQuiry $341.
10.Innerduct InQuiry Fee, per InQuiry $233.
10.ROW InQuiry Fee, per InQuiry $378.
10.7.4 ROW Document Preparation Fee $122.
10.Field Verification Fee, per Pole $20.48
10.Field Verification Fee, per Manhole $190.
10.Planner Verification, per Manhole $16.
10.Manhole Verification Inspector, per Manhole $92.
10.Manhole Make-ReadY Inspector, per Manhole $245.
10.Transfer of Responsibility $106.
10.7.Pale Attachment Fee, per Foot, per Year $2.77 4 B
10.Innerduct Occuoancv Fee, per Foot, per Year $0.
10.12.I Microduct Occupancy Fee, per Micraduct, per Foot, per Year $0.4027
10.Access Agreement Consideration $10.
10.Make Ready ICB
12.010perational Support Systems
I 12.1lDevelooment and Enhancements, per Order $5.
I 12.210ngoing Maintenance, per Order $1.
I 12.31Dailv UsaQe Record File, per Record $0.000419
I 12.4lTrouble Isolation Charge
17.0IBona Fide ReQuest Process
I 17.1 1 Processing Fee 851.
NOTES:
. .
Unless otherwise indicated, all rates are pursuant to Idaho Public Utilites Commission Dockets:
AT&T Arbitration Docket USW-96-, Order No 27738, effective September 17,1998
Cost Docket QWE-T -01-11 Order No. 29408 (January 5, 2004) rates effective January 5. 2004.
Voluntarv Rate Reduction Docket USW-00-, effective 6/10/02. Reductions reflected in the 5/24/02 Exhibit A.
Second Voluntary Rate Reduction, Docket USW-00-3, effective 6/7102. Reductions reflected in the 7/10/02 Exhibit A
###
Third Voluntarv Rate Reduction Docket USW-00-, effective 12/16/02, Reductions reflected in the 10/16/02 Exhibit A.
TELRIC rates proposed in Cost Docket QWE-01-11 testimony filed on November 12, 2003. The case was bifurcated and the rates using this footnote are
lorooosed in Phase 2 of the cost docket.
Market-based rates.
ICB, Individual Case Basis oricino.
The State of Idaho has retained the oversiQht on these rates. These rates are not under the iurisdiction of the FCC.
FCC ordered rates pursuant to the FCC Os Order on Remand and Report and Order (Intercarrier Compensation for ISP-Bound Traffic) CC Docket 01-131 (FCC ISP
Order), effective June 14, 2001.
Effective August 1 , 2003, Qwest will no longer bill the recurring and nonrecurring charges for Channel Regeneration. Qwest reserves the right to revert back to the
contracutal rate only after appropriate notice is Qiven.
Effective 8-31-2006 coma rates Page 12 of 13
WTI, LLC
Exhibit A
Idaho
Owest has chosen to offer this service as part of its
Effective 8-31-2006 coma rates Page 13 of 13
Qwest
Spirit of Service
Service Performance Indicator Definitions (PID)
14-State 271 PID Version 8.
QWEST'S SERVICE PERFORMANCE INDICATOR DEFINITIONS (PID)
14-State 271 PID Version 8.
Introduction
Owest will report performance results for the service performance indicators defined herein. Owest will report
separate performance results associated with the services it provides to Competitive Local Exchange Carriers
(CLECs) in aggregate (except as noted herein), to CLECs individually and , as applicable, to Owest's retail
customers in aggregate. Within these categories, performance results related to service provisioning and
repair will be reported for the products listed in each definition. Reports for CLECs individually will be subject
to agreements of confidentiality and/or nondisclosure.
The definitions in this version of the PID apply in the 14 states of Owest's local service region: Arizona
Colorado, Idaho , Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota,
Utah, Washington and Wyoming. Individual state Performance Assurance Plans may specify and apply state
specific variations from the Performance Measure definitions and/or standards contained herein.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Pagei
Qwest's Service Performance Indicator Definitions
Table of Contents
ELECTRONIC GATEWAY AVAILABILITY
...........................................................................
GA-1 - Gateway Availability - IMA-GUI..............................................................................
GA-2 - Gateway Availability - IMA-EDI ..............................................................................
GA-3 - Gateway Availability - EB-TA .................................................................................
GA-4 - System Availability - EXACT .................................................................................
GA-6 - Gateway Availability - GUI -- Repair.................
................. ............................... ......
GA-7 - Timely Outage Resolution following Software Releases.........................................
PRE-ORDER/ORDER
.... ....................... ....... ......... ...................... .............. ........... ..................
PO-1 - Pre-Order/Order Response Times ..........................................................................
PO-2 - Electronic Flow-through ........................................................................................1 0
PO-3 - LSR Rejection Notice Interval...............................................................................
PO-4 - LSRs Rejected ....................... .......
................................................. ..... ..................
PO-5 - Firm Order Confirmations (FOCs) On Time ..........................................................
PO-6 - Work Completion Notification Timeliness....................................................... ...... .
PO-7 - Billing Completion Notification Timeliness ............................................................
PO-8 - Jeopardy Notice Interval .......................................................................................
PO-9 - Timely Jeopardy Notices.......................................................................................
PO-15 - Number of Due Date Changes per Order ...........................................................
PO-16 - Timely Release Notifications........................ .................................................. .
PO-19 - Stand-Alone Test Environment (SATE) Accuracy.................... ............ ...............
PO-20 (Expanded) - Manual Service Order Accuracy ......................................................
ORDERING AND PROVISIONING
......................................................................................
OP-2 - Calls Answered within Twenty Seconds -Interconnect Provisioning Center........
OP-3 - Installation Commitments Met..............................................................................
OP-4 - Installation Interval................................................................................................
OP-5 - New Service Quality..............................................................................................42
OP-6 - Delayed Days.... ........
......................................... .............................................. .....
OP- 7 - Coordinated "Hot Cut" Interval - Unbundled Loop
........ ............... .......... ...............
OP-8 - Number Portability Timeliness ..............................................................................
OP-13 - Coordinated Cuts On Time - Unbundled Loop ...................................................
OP-15 - Interval for Pending Orders Delayed Past Due Date...........................................
OP-17 - Timeliness of Disconnects associated with LNP Orders .....................................
MAINTENANCE AND REPAIR
...........................................................................................
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center ........................
MR-3 - Out of Service Cleared within 24 Hours.......................... ............................. '.."'.. .
MR-4 - All Troubles Cleared within 48 hours........... ................... ..................................... .
MR-5 - All Troubles Cleared within 4 hours................ ................................................. .....
MR-6 - Mean Time to Restore ...........................................................................................66
MR-7 - Repair Repeat Report Rate ..................................................................................
MR-8 - Trouble Rate.... ..............
........
............................................................................... 72
MR-9 - Repair Appointments Met .................................................,...................................
MR-10 - Customer and Non-Qwest Related Trouble Reports ..........................................
MR-11 - LNP Trouble Reports Cleared within 24 Hours...................................................
BI LLI NG
......... .....................
.........................................................................................n......
BI-1 - Time to Provide Recorded Usage Records ............................................................
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page ii
Table of Contents (continued)
BI-2 - Invoices Delivered within 10 Days ..........................................................................
BI-3 - Billing Accuracy - Adjustments for Errors ...............................................................
BI-4 - Billing Completeness ..............................................................................................
DATABASE UPDATES.........
.................................................... ................................... .......
DB-1 - Time to Update Databases....................................................................................
DB-2 - Accurate Database Updates .................................................................................
DIRECTORY ASSISTANCE
..................................................................................~.............
DA-1 - Speed of Answer - Directory Assistance ..............................................................
OPERATOR SERVICES
......................................................................................................
OS-1 - Speed of Answer - Operator Services..................................................................
NETWORK PERFORMANCE..............................................................................................
NI-1 - Trunk Blocking ................................................................,.......................................
NP-1 - NXX Code Activation.............................................................................................
COLLOCATION
...................................................................................................................
CP-1 - Collocation Completion Interval.............................................................................
CP-2 - Collocations Completed within Scheduled Intervals..............................................
CP-3 - Collocation Feasibility Study Interval.....................................................................
CP-4 - Collocation Feasibility Study Commitments Met .................................................100
DEFIN ITION OF TERMS
............. ................. ....................... .............................. .......... ......
101
. GLOSSARY OF ACRONYMS ...........................................................................................105
APPENDIX A .....................................................................................................................107
Feature Detail..................................................................................................................107
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page iii
Electronic Gateway Availability
GA-1 - Gateway Availability - IMA-GUI
Purpose:
Evaluates the quality of CLEC access to the IMA-GUI electronic gateway and one associated system
focusinq on the extent they are actually available to CLECs.
Description:
GA-1A: Measures the availability of the IMA-GUI (Interconnect Mediated Access- Graphical User
Interface), and reports the percentage of Scheduled Availability Time the IMA-GUI interface is
available for view and/or input.
Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the
currently published hours of availability found on the following website:
http://www.qwest. com/wholesale/em p/ossHou rs. htm
GA-1 D: Measures the availability of the SIA system , which facilitates access for the IMA-GUI interface
and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the SIA
system is available. Scheduled availability times will be no less than the same hours as listed for
IMA-GUI and IMA-EDI.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., IMA-GUI, SIA), affecting Owest's ability to serve its customers. An outage is
determined by Owest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Region-wide level.
results Results will be reported as follows:
GA-1A IMA Graphical User Interface Gateway
GA-1 D SIA system
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) .;- (Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 1
GA-2 - Gateway Availability - IMA-EDI
Purpose:
Evaluates the quality of CLEC access to the IMA-EDI electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of IMA-EDI (Interconnect Mediated Access - Electronic Data Interchange)
interface and reports the percentage of scheduled availability time the IMA-EDI Interface is available
for view and/or input All times during which the interface is scheduled to be operating during the
reporting period are measured.
Scheduled Up Time hours for IMA-EDI based on the currently published hours of availability found
on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html. Time Gateway is
Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., IMA-EDI), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide level.
aaareaate results (See GA-1D for reporting of SIA system availability.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability Time During Reporting Period) ) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 2
GA-3 - Gateway Availability - EB-
Purpose:
Evaluates the quality of CLEC access to the EB- T A interface, focusing on the extent the gateway is
actually available to CLECs.
Description:
Measures the availability of EB-TA (Electronic Bonding - Trouble Administration) interface and reports
the percentage of scheduled availability time the EB-TA Interface is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EB-TA), affecting Qwest's ability to serve its customers. An outage is determined
by Qwest technicians through the use of verifiable data, collected from the affected customer(s)
and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 3
GA-4 - System Availability - EXACT
Purpose:
Evaluates the quality of CLEC batch access to the EXACT electronic access service request system
focusinq on the extent the system is actually available to CLECs.
Description:
Measures the availability of EXACT system and reports the percentage of scheduled availability time
the EXACT system is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the system is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable tothe specified gateway or
component (i.e., EXACT), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data , collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) + (Number of
Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 4
GA-6 - Gateway Availability - GUI -- Repair
Purpose:
Evaluates the quality of CLEC access to the GUI Repair electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports
the percentage of scheduled availability time the interface is available for view and/or input All times
during which the interface is scheduled to be operating during the reporting period are measured.
Scheduled Up Time" hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage IS a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., GUI-Repair), affecting Owest's ability to serve its customers. An outage is
determined by Owest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide level.
aqqreqate results
Formula:
(Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period -;- Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 5
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to software releases for
specified ass interfaces, focusing on GLEe-affecting software releases involving the specified gateways
or systems.
Description:
Measures the percentage of gateway or system outages, which are attributable to ass system
software releases and which occur within two weeks after the implementation of the ass system
software releases, that are resolved NOTE 1 within 48 hours of detection by the Owest monitoring group
or reporting by a GLEe/co-provider.
Includes software releases associated with the following ass interfaces in Owest: IMA-GUI, IMA-
EDI , and CEMR, Exchan~e Access, Control, & Tracking (EXACT)NOTE 2, Electronic Bonding- Trouble
Administration (EB -TA) OTE 3
An outage for this measurement is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting Owest's ability to serve its customers or data loss NOTE 4 on
the Owest side of the interface. An outage is determined by Owest technicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event management
systems.
The outage resolution time interval considered in this measurement starts at the time Owest's
monitoring group detects a failure, or at the date/time of the first transaction sent to Owest that cannot
be processed (Le. lost data), and ends with the time functionality is restored or the lost data is
recovered.
Reporting Period: Monthly Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate Disaggregation Reporting: Region-wide level.
Formula:
((Total outages detected within two weeks of a Software Release that are resolved within 48 hours of the
time Owest detects the outage).;- (Total number of outages detected within two weeks of Software
Releases resolved in the Reporting Period)) x 100
Exclusions:
Outages in releases prior to any CLEC migrating to the release.
Duplicate reports attributable to the same software defect.
Product Reporting: None Standards:
Volume = 1-20: 1 miss
Volume;:. 20:95%
Availability:Notes:
1. "Resolved" means that service is restored to the reporting CLEC, as
Available experienced by the CLEC.
2. EXACT is a Telecordia system. Only releases for changes initiated by
Owest for hardware or connectivity will be included in this measurement.
3. Outages reported under EB-TA are the same as outages in MEDIACC.
4. For data loss to be considered for GA-, a functional acknowledgement
must have been provided for the data in question (e., EDI 997, LSR ID
or trouble ticket number).
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 6
Pre-Order/Order
PO-1 - Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/ordering queries for CLECs through the use of
Qwest's Operational Support Systems (OSS). Qwest's ass are accessed through the specified gateway
interface.
Description:
PO-1A & PO-1B:
Measures the time interval between query and response for specified pre-order/order transactions through the
electronic interface.
. Measurements are made using a system that simulates the transactions of requesting pre-
ordering/ordering information from the underlying existing ass. These simulated transactions are made
through the operational production interfaces and existing systems in a manner that reflects, in a
statistically-valid manner, the transaction response times experienced by CLEC service representatives in
. the reporting period.
. The time interval between query and response consists of the period from the time the transaction request
was "sent" to the time it is "received" via the gateway interface.
. A query is an individual request for the specified type of information.
PO-1C:
. Measures the percentage of all IRTM Queries measured by PO-1A & 1B transmitted in the reporting
period that timeout before receiving a response.
PO-1D:
. Measures the average response time for a sampling of rejected queries across preorder transaction types.
The response time measured is the time between the issuance of a pre-ordering transaction and the
receipt of an error message associated with a "rejected query." A rejected query is a transaction that
cannot be successfully processed due to the provision of incomplete or invalid information by the sender
which results in an error messaQe back to the sender. NOTE 1
Reporting Period: One month Unit of Measure:
PO-, PO-, & PO-1D: Seconds
PO-1C: Percent
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 7
PO-1 - Pre-Order/Order Response Times (continued)
Reporting
Comparisons:
CLEC aggregate.
Disaggregation Reporting: Region-wide level. Results are reported as follows:
PO-1A Pre-Order/Order Response Time for IMA-GUI
PO-1B Pre-Order/Order Response Time for IMA-EDI
Results are reported separately for each of the following transaction types: NOTE 2
1. Appointment Scheduling (Due Date Reservation, where appointment is required)2. Service Availability Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools NOTE 3
8. Resale of Qwest DSL Qualification
9. Connecting Facility Assignment NOTE 4
10. Meet Point Inquiry NOTE 5
For PO-1A (transactions via IMA-GUI), in addition to reporting total response time
response times for each of the above transactions will be reported in two parts: (a) time
to access the request screen, and (b) time to receive the response for the specified
transaction. For PO-1A 6, Telephone Number, a third part (c) accept screen, will be
reported.
For PO-1B (transactions via IMA-EDI), requesUresponse will be reported as a combined
number.
PO-1C Results for PO-1C will be reported according to the gateway interface used:
1. Percent of Preorder Transactions that Timeout IMA-GUI2. Percent of Preorder Transactions that Timeout IMA-EDI
PO-1 D Results for PO-1 D will be reported according to the gateway interface used:1. Rejected Response Times for IMA-GUI2. Rejected Response Times for IMA-EDI
Formula:
PO-1A & PO-1 B = L((Query Response Date & Time) - (Query Submission Date & Time)) + (Number of
Queries Submitted in Reporting Period)
PO-1 C
PO-
((Number of IRTM Queries measured by PO-1A & 1 B that Timeout before receiving
response) + (Number of IRTM Queries Transmitted in Reporting Period)) x 100
L((Rejected Query Response Date & Time) - (Query Submission Date & Time)) +
(Number of Rejected Query Transactions Simulated by IRTM)
Exclusions:
PO-1A & PO-1B:
Rejected requests/errors, and timed out transactions
PO-1C:
Rejected requests and errors
PO-1 D:
Timed out transactions
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 8
PO-1 - Pre-Order/Order Response Times (continued)
Product Reporting: None Standards:
Total Response Time:
1 . Appointment Scheduling2. Service Availability
Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. LOOD Qualification Tools
NOT~ 3
8. Resale of Qwest DSL
Qualification9. Connecting Facility
Assignment
10. Meet Point Inquiry
IMA-GUI
0:::10 seconds
0:::25 seconds
0:::25 seconds
0:::10 seconds
0:::12.5 seconds
0:::10 seconds
$; 20 seconds
$; 20 seconds
$; 25 seconds
$; 30 seconds
IMA-EDI
0:::10 seconds
0:::25 seconds
0:::25 seconds
0:::10 seconds
0:::12.5 seconds
0:::10 seconds
$; 20 seconds
$; 20 seconds
$; 25 seconds
$; 30 seconds
PO-1C-
PO-1C-
PO-1 D-1 & 2
Notes:1. Rejected query types used in PO-1 D are those developed for internal
Qwest diagnostic purposes.
2. As additional transactions, currently done manually, are mechanized
they will be measured and added to or included in the above list of
transactions, as applicable.3. Results based on a weighted combination of ADSL Loop Qualification
and Raw Loop Data Tool.4. Results based on Connecting Facility Assignment by Unit Query.5. Results based on meet Point Query, POTS Splitter option for Shared
loops.
6. Times reflect non-complex services, including residential, simple
business, or POTS account. Does not include ADSL or accounts::.25
lines.
7. Benchmark applies to response time only. Request time and Total
time will also be reported.
Availability:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004
Diagnostic
Page 9
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent Qwest's processing of CLEC Local Service Requests (LSRs) is completely
electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the service
order rocessor without human intervention or without manual ret in.
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic
gateway interface to the Service Order Processor (SOP) without any human intervention.
Includes all LSRs that are submitted electronically through the specified interface during the
reporting period, subject to exclusions specified below.
PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified
electronic gateway interface to the SOP without any human intervention.
Includes all flow-through-eligible LSRs that are submitted electronically through the specified
interface during the re ortin eriod, sub'ect to exclusions s ecified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC
Disaggregation Reporting: Statewide level (per multi-
state system serving the state).
Results for PO-2A and PO-2B will be reported
according to the gateway interface* used to submit the
LSR:
LSRs received via IMA-GUI
LSRs received via IMA-EDI
CO also reports an aggregate of IMA-GUI and IMA-EDI
results.
Formula:
PO-2A = ((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without
human intervention) + (Total Number of Electronic LSRs that pass through the Gateway
Interface)) x 100
PO-2B = ((Number of flow-through-eligible Electronic LSRs that actually pass from the Gateway
Interface to the SOP without human intervention) + (Number of flow-through-eligible
Electronic LSRs received through the Gateway Interface)) x 100
Exclusions:
Rejected LSRs and LSRs containing GLEe-caused non-fatal errors.
Non-electronic LSRs (e., via fax or courier).
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid starUsto dates/times.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 10
PO-2 - Electronic Flow-through (continued)
Product Reporting:Standards:
Resale PO-2A:
Unbundled Loops (with or CO: CO PO-2B benchmarks minus 10 percent NOTE 2
without Local Number All Other States: Diagnostic
Portability)
PO-: NOTE 2Local Number Portability
UNE-P (POTS) and UNE-
(Centrex 21)Resale:95%
Line Sharing Unbundled Loops:85%
LNP:95%
UNE-P (POTS & Centrex 21):95%
Line Sharing:Diagnostic "v I c:;j
Availability:Notes:
Available (except as The list of LSR types classified as eligible for flow through is contained in
follows):the "LSRs Eligible for Flow Through" matrix. This matrix also includes
availability for enhancements to flow through. Matrix will be distributed
Combined reporting'through the CMP process.
of UNE-P (POTS)In Colorado the standard for PO-2 is considered met if the standard for
and UNE-P (Centrex either PO-2A or PO-2B is met. For both PO-2A and PO-, the
21) - beginning with benchmark percentages shown apply to the aggregations of PO-2A-1 and
Jul 04 data on the PO-2A-2 (Le., the combined PO-2A result) and of PO-2B-1 and PO-2B-
Aug 04 report.(Le., the combined PO-2B result).
The standard and future disaggregated reporting of the Line Sharing
Line Sharing -product is TBD, pending resolution of TRO issues.
beginning with Jul 04
data on the Aug 04
report
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 11
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which Qwest notifies CLECs that electronic and manual LSRs were
rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the
LSR for standard categories of errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected during the reporting
period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information
duplicate request or LSR/PON (purchase order number), no separate LSR for each account
telephone number affected, no valid contract, no valid end user verification, account not working in
Qwest territory, service-affecting order pending, request is outside established parameters for
service, and lack of CLEC response to Qwest question for clarification about the LSR.
Included in the interval is time required for efforts by Qwest to work with the CLEC to avoid the
necessity of rejecting the LSR.
. With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving
human intervention) and (2) published Gateway Availability hours for auto-rejects (involving no
human intervention). Business hours are defined as time during normal business hours of the
Wholesale Delivery Service Centers, except for PO-3C in which hours counted are workweek
clock hours. Gateway Availability hours are based on the currently published hours of availability
found on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period: One month Unit of Measure:
PO-3A-, PO-3B-1 & PO-3C - Hrs: Mins.
PO-3A-2 & PO-3B-2 - Mins: Secs.
Disaggregation Reporting:
Results for this indicator are reported according to the gateway interface
used to submit the LSR:
. PO-3A-, LSRs received via IMA-GUI and rejected manually:
Statewide
. PO-3A -, LSRs received via IMA-GUI and auto-rejected: Region
wide
. PO-3B-, LSRs received via IMA-EDI and rejected manually:
Statewide
. PO-3B -, LSRs received via IMA-EDI and auto-rejected: Region
wide
. PO-, LSRs received via facsimile: Statewide
Reporting Comparisons:
CLEC aggregate and
individual CLEC results
Formula:
L ((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt)) + (Total number of
LSR Rejection Notifications)
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the riD.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid starUstop dates/times.
Product Reporting: Not applicable (reported by
ordering interface).
Standards:
. PO-3A-1 and -3B-1: ~ 12 business hours
. PO-3A -2 and -3B -2: ~ 18 seconds
. PO-3C: ~ 24 work week clock
hours
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 12
PO-4 - LSRs Rejected
Purpose:
Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help
address potential issues that might be raised by the indicator of LSR rejection notice intervals.
Description:
Measures the percentage of LSRs rejected (returned to the GLEG) for standard categories of
errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected or FOG'd during the
reporting period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information;
duplicate request or LSR/PON (purchase order number); no separate LSR for each account
telephone number affected; no valid contract; no valid end user verification; account not working in
Qwest territory; service-affecting order pending; request is outside established parameters for
service; and lack of GLEG response to Qwest ( uestion for clarification about the LSR.
Reporting Period: One month Unit of Measure: Percent of LSRs
Reporting Comparisons: GLEG aggregate and
individual GLEG results
Disaggregation Reporting:
Results for this indicator are reported according to
the gateway interface used to submit the LSR:
PO-4A-1 LSRs received viaIMA-GUI and
rejected manually - Region wide
PO-4A -2 LSRs received via IMA-GUI and
auto-rejected - Region wide
PO-4B-1 LSRs received via IMA-EDI and
rejected manually - Region wide
PO-4B -2 LSRs received via IMA-EDI and
auto-rejected - Region wide
PO-4G LSRs received via facsimile -
Statewide
Formula:
((Total number of LSRs rejected via the specified method in the reporting period) + (Total of all LSRs
that are received via the specified interface that were rejected or FOG'd in the reporting period)) x 100
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid starUstop dates/times.
Product Reporting: Not applicable (reported by Standard: Diagnostic
orderina interface).
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 13
PO-5 - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Qwest returns Firm Order Confirmations (FOCs) to CLECs in
response to LSRs/ASRs received from CLECs , focusing on the degree to which FOCs are provided
within specified intervals.
Description:
Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs within the
intervals specified under "Standards" below for FOC notifications.
Includes all LSRs/ASRs that are submitted through the specified interface or in the specified
manner (Le., facsimile) that receive an FOC during the reporting period, subject to exclusions
specified below. (Acknowledgments sent separately from an FOC (e., EDI 997 transactions are
not included.
For PO-, the interval measured is the period between the LSR received date/time (based on
scheduled up time) and Qwest's response with a FOC notification (notification date and time).
For PO-, 5C, and 5D , the interval measured is the period between the a lication date and time
as defined herein , and Qwest's response with a FOC notification (notification date and time).
. "
Fully electronic" LSRs are those (1) that are received via IMA-GUI or IMA-EDI, (2) that involve no
manual intervention, and (3) for which FOCs are provided mechanically to the CLEC. NOTE 2
. "
Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EDI and involve manual
processing.
. "
Manual" LSRs are received manually (via facsimile) and processed manually.
. ASRs are measured only in business da
. LSRs will be evaluated according to the FOC interval categories shown in the "Standards" section
below, based on the number of lines/services requested on the LSR or, where multiple LSRs from
the same CLEC are related , based on the combined number of lines/services requested on the
related LSRs.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level (per multi-state system
Comparisons: CLEC serving the state).
aggregate and individual Results for this indicator are reported as follows:
CLEC results . PO-5A:FOCs provided for full electronic LSRs received via:
- PO-5A-1 IMA-GUI
- PO-5A-2 IMA-EDI
. PO-5B:FOCs provided for electronic/manual LSRs received via:
- PO-5B-1 IMA-GUI
- PO-5B-2 IMA-EDI
. PO-5C:FOCs provided for manual LSRs received via Facsimile.
. PO-5D: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-, PO-5B and PO-5C measurements listed above
will be further disaggregated as follows:(a) FOCs provided for Resale services and UNE-(b) FOCs provided for Unbundled Loops and specified
Unbundled Network Elements(c) FOCs provided for LNP
Formula:
PO-5A = HCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received
date/time (based on scheduled up time))" is within 20 minutes) + (Total Number of original
FOC Notifications transmitted for the service category in the reporting periodH x 100
PO-, 5C, & 5D = HCount of LSRs/ASRs for which the original FOC's "(FOC Notification Date & Time)
- (Application Date & Time)" is within the intervals specified for the service category involved)
+ (Total Number of original' FOC Notifications transmitted for the service category in the
reportinQ periodH x 100
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 14
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Exclusions:
LSRs/ASRs involving individual case basis (ICB) handling based on quantities of lines, as specified
in the "Standards" section below, or service/request types , deemed to be ects.
Hours on Weekends and holidays. (Except for PO-5A which only excludes hours outside the
scheduled up time).
LSRs with CLEC-requested FOC arrangements different from standard FOC arrangements.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Additional PO-50 exclusion:
Records with invalid a lication or confirmation dates.
Product Reporting: Standards:
For PO-5A (all):
For PO-5B (all):For PO-
, -
5B and
5C:
(a) Resale services
UNE-P (POTS)
and UNE-P Centrex
(b) Unbundled Loops
and specified
Unbundled Network
Elements.
(c) LNP
For PO-50: LIS
Trunks.
95% within 20 minutes
For PO-5C (manual):
90% within standard FOC intervals
(specified below)
90% within standard FOC intervals
s ecified below PLUS 24 hours NOTE 3
85% within ei ht business da s
Standard FOC Intervals for PO-58 and PO-
Product Grou
NOTE 1
Resale
Residence and Business POTS
ISDN-Basic
Conversion As Is
Adding/Changing features
Add primary directory listing to established loop
Add call appearance
Centrex Non-Design
with no Common Block Configuration
Centrex line feature chan es/adds/removals all
LNP 24 lines
Unbundled Loops 24 loops
2/4 Wire analog
DS3 Ca able
Sub-loop
included in Product Re ortin rou b
Line Sharing/Line Splitting/Loop Splitting
24 shared loops
included in Product Re ortin rou b
Unbundled Network Element-Platform (UNE-P POTS)
1 - 39 lines
FOC Interval
39 lines
10 lines
24 hours
19 lines
. 1-24 sub-loops
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 15
Resale
Centrex (including Centrex 21 , Non-design
Centrex 21 Basic ISDN, Centrex-Plus
Centron, Centrex Primes) 1-10 lines
With Common Block Configuration required
Initial establishment of Centrex CMS services
Tie lines or NARs activity
Subsequent to initial Common Block
Station lines
Automatic Route Selection
Uniform Call Distribution
Additional numbers
UNE-P Centrex 1-10 lines
UNE-P Centrex 21 1-10 lines
Unbundled Loops with Facility Check(NOTE2,3) 1 - 24 loops
2/4 wire Non-loaded
ADSL compatible
ISDN capable
XDSL-I capable
DS1 capable
Resale
ISDN-PRI (Trunks)
For PO-5D:
LIS Trunks
Notes:
1. LSRs with quantities above the highest number specified for
each product type are considered ICB.
2. Unbundled Loop with Facility Check can be processed
electronically; however, because this category always carries a
72-hour FOC interval the FOC results for this product will
appear in PO-5B if received electronically or PO-5C if received
manually.
3. Unbundled Loop with Facility Check will not add an additional
24 hours to the 72-hour interval if the LSR is submitted
manually.
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Resale
ISDN-Basic
Conversion As Specified
New Installs
Address Changes
Change to add Loop
ISDN-PRI (Facility)
PBX
DSO or Voice Grade Equivalent
DS1 Facility
DS3 Facility
LNP
Enhanced Extended Loops (EELs)
(included in Product Reporting group (b))~1 1~ci~~
10 lines
24 trunks
25-49 lines
12 trunks
240 trunk circuits
Availability:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004
48 hours
72 hours
96 hours
8 business
days
Page 16
PO-6 - Work Completion Notification Timeliness
Purpose:
To evaluate the timeliness of Owest issuing electronic notification at an LSR level to CLECs that
provisioning work on all service orders that comprise the CLEC LSR have been completed in the
Service Order Processor and the service is available to the customer.
Description:
PO-6A & 68:
Includes all orders completed in the Owest Service Order Processor that generate completion
notifications in the reporting period , subject to exclusions shown below.
The start time is the date/time when the last of the service orders that comprise the CLEC LSR is
posted as completed in the Service Order Processor.
The end time is when the electronic order completion notice is made available (IMA~GUI) NOTE 1 or
transmitted (IMA-EDI) to the CLEC via the ordering interface used to place the local service
request The notification is transmitted at an LSR level when all service orders that comprise the
CLEC LSR are complete.
With hours: minutes reporting, hours counted are during the published Gateway Availability hours.
Gateway Availability hours are based on the currently published hours of availability found on the
followinq website: http://www.awestcom/wholesale/cmp/ossHours.html.
Reporting Period:
I Unit of Measure:One month PO-6A - 68:Hrs:Mins
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC
aggregate and individual PO-6A Notices transmitted via IMA-GUI
CLEC results.PO-68 Notices transmitted via IMA-EDI
Formula:
For completion notifications aenerated from LSRs received via IMA-GUI:
PO-6A = 1:((Date and Time Completion Notification made available to GLEe) - (Date and Time the
last of the service orders that comprise the CLEC LSR is completed in the Service Order Processor)) +
(Number of completion notifications made available in reporting period)
For completion notifications aenerated from LSRs received via IMA-EDI:
PO-68 = 1:((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of
the service orders that comprise the CLEC LSR is completed in the Service Order Processor.)) +
(Number of completion notifications transmitted in reporting period)
Exclusions:
PO - 6A & 68:
Records with invalid completion dates.
LSRs submitted manually (e., via facsimile).
ASRs submitted via EXACT.
Product Reporting:Standard:
PO - 6A & 68 Aggregate reporting for all products ordered through 6 hours
IMA-GUI and, separately, IMA-EDI (see disaqqreqation reporting).
Availability:Notes:
Available The time a notice is "made available" via the IMA-GUI is the time Owest stores
a status update related to the completion notice in the IMA Status Updates
database. When this occurs, the notice can be immediately viewed by the
CLEC using the Status Updates window or by using the LSR Notice Inquiry
function.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit 8 November 30 , 2004 Page 17
PO-7 - Billing Completion Notification Timeliness
Purpose:
To evaluate the timeliness with which electronic billing completion notifications are made available or
transmitted to CLECs , focusing on the percentage of notifications that are made available or
transmitted for CLECs or osted in the billing s stem for Owest retail within five business da s.
Description:
PO-7A& 7B:
This measurement includes all orders posted in the CRIS billing system for which billing completion
notices are made available or transmitted in the reporting period , subject to exclusions shown
below.
Intervals used in this measurement are from the time a service order is completed in the SOP to
the time billing completion for the order is made available or transmitted to the CLEC.
- The time a notice is "made available" via the IMA-GUI consists of the time Owest stores the
completion notice in the IMA Status Updates database. When this occurs, the notice can be
immediately viewed by the CLEC using the Status Updates window.
- The time a notice is "transmitted" via IMA-EDI consists of the time Owest actually transmits the
completion notice via IMA-EDI. Applicable only to those CLECs who are certified and setup to
receive the notices via IMA-EDI.
. The start time is when the completion of the service order is posted in the Owest SOP. The end
time is when, confirming that the order has been posted in the CRIS billing system, the electronic
billing completion notice is made available to the CLEC via the same ordering interface (IMA-GUI
or IMA-EDI) as used to submit the LSR.
Intervals counted in the numerator of these measurements are those that are five business days or
less.
PO-7C:
This measurement includes all retail orders posted in the CRIS Billing system in the reporting
period , subject to exclusions shown below.
Intervals used in this measurement are from the time an order is completed in the SOP to the time
it is posted in the CRIS billing system.
. The start time is when the completion of the order is posted in the SOP. The end time is when the
order is posted in the CRIS billing system.
Intervals counted in the numerator of this measurement are those that are five business days or
less.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
PO-7A and -7B: CLEC
aggregate and individual CLEC
results.
PO-7C: Owest retail results.
Formula:
For wholesale service orders Owest enerates for LSRs received via IMA:
PO-7A = (Number of electronic billing completion notices in the reporting period made available
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices made available during the reporting period)
(Number of electronic billing completion notices in the reporting period transmitted
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices transmitted during the reporting period)
Disaggregation Reporting: Statewide level.
. PO-7A Notices made available via IMA-GUI
. PO-7B Notices transmitted via IMA-EDI
. PO-7C Billing system posting completions for Owest Retail
PO-7B =
For service orders Owest enerates for retail customers Le.the retail analo ue for PO-7A & -
PO-7C = (Total number of retail service orders posted in the CRIS billing system in the reporting
period that were posted within 5 business days) + (Total number of retail service orders
osted in the CRIS billin s stem in the re ortin eriod
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 18
PO-7 - Billing Completion Notification Timeliness (continued)
Exclusions:
PO-, 7B & 7C
Services that are not billed through CRIS, e.g. Resale Frame Relay.
Records with invalid completion dates.
PO-7A & 7B
LSRs submitted manually.
ASRs submitted via EXACT.
Product Reporting:Standard:
Aggregate reporting for all products ordered through IMA-PO-7A and -7B: Parity with PO-
GUI and, separately, IMA-EDI (see disaggregation
reporting).
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 19
PO-8 - Jeopardy Notice Interval
Purpose:
Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates
jeopardy notifications are provided to CLECs (regardless of whether the due date was actually
missed).
Description:
Measures the average time lapsed between the date the customer is first notified of an order jeopardy
event and the original due date of the order.
Includes all orders completed in the reporting period that received jeopardy notifications.
Reporting Period: One month Unit of Measure: Average Business days '~Ult::.
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate, individual CLEC and Qwest (This measure is reported by jeopardy notification process
Retail results as used for the categories shown under Product
ReportinQ. )
Formula:
(L(Date of the original due date of orders completed in the reporting period that received jeopardy
notification - Date of the first jeopardy notification) -;- Total orders completed in the reporting period
that received jeopardy notification)
Exclusions:
Jeopardies done after the original due date is past.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
Non-Designed Services A Parity with Retail POTS
Unbundled Loops (with or without B Parity with Retail POTS
Number Portability)
LIS Trunks C Parity with Feature Group D (FGD) services
UNE-P (POTS)D Parity with Retail POTS
Availability:Notes:
Available 1. For PO-8A and -, Saturday is counted as a
business day for all non-dispatched orders for
Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues
specified above as standards. For dispatched
orders for Resale Residence, Resale Business
and UNE-P (POTS) and for all other products
reported under PO-8B and -8C, Saturday is
counted as a business day when the service order
is due on Saturday.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 20
PO-9 - Timely Jeopardy Notices
Purpose:
When original due dates are missed, measures the extent to which Owest notifies customers in
advance of jeopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Owest and which are completed/closed in the reporting period that missed the original due date.
Change order types included in this measurement consist of all C orders representing inward
activit
Missed due date orders with jeopardy notifications provided on or after the original due date is
past will be counted in the denominator of the formula but will not be counted in the numerator.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate, individual CLEC and (This measure is reported by jeopardy notification process as
Owest Retail results used for the cateQories shown under Product Reportina.
Formula:
((Total missed due date orders completed in the reporting period that received jeopardy notification in
advance of original due date) -;- (Total number of missed due date orders completed in the reporting
period)) x 100
Exclusions:
Orders missed for customer reasons.
Records with invalid product codes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
Non-Designed Services A Parity with Retail POTS
Unbundled Loops (with or without Number B Parity with Retail POTS
Portability)
LIS Trunks C Parity with Feature Group 0 (FGD) Services
UNE-P (POTS)Parity with Retail POTS
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 21
PO-15 - Number of Due Date Changes per Order
Purpose:
To evaluate the extent to which Qwest changes due dates on orders.
Description:
Measures the average number of Qwest due date changes per order.
Includes all inward orders (Change, New, and Transfer order types) that have been assigned a
due date in the reporting period subject to the exclusions below. Change order types for
additional lines consist of all "C" orders representing inward activit
Counts all due date changes made for Qwest reasons following assignment of the original due
date.
Reporting Period: One month Unit of Measure: Average Number of Due Date Changes
Reporting Comparisons:Disaggregation Reporting: Statewide level.
CLEC aggregate, individual CLEC, and Qwest
retail results.
Formula:
L(Count of Qwest due date changes on all orders) + (Total orders in reporting period)
Exclusions:
Customer requested due date changes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
None Diagnostic
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 22
PO-16- Timely Release Notifications
Purpose:
Measures the percent of release notifications for changes to specified ass interfaces sent by Qwest to
CLECs within the intervals and scope specified within the change management plan found on Qwest's
Chan e Management Process CMP website at htt ://www. westcom/wholesale/cm /whatiscm .html.
Description:
. Measures the percent of release notices that are sent by Qwest within the intervals/timeframes
prescribed by the release notification procedure on Qwest's CMP website. NOTE 1
Release notices measured are:
Draft Technical Specifications (for App to App interfaces only);
Final Technical Specifications (for App to App interfaces only);
Draft Release Notices (for IMA-GUI interfaces only);
Final Release Notices (for IMA-GUI interfaces only); and
- ass Interface Retirement Notices. NOTE
For the following ass interfaces:
IMA-GUI, IMA-EDI;
CEMR;
Exchange Access, Control, & Tracking (EXACT); NOTE 3
Electronic Bonding - Trouble Administration (EB -TA); NOTE 4
lABS and CRIS Summary Bill Outputs; NOTE 5
Loss and Completion Records; NOTE 5
New ass interfaces (for introduction notices only.) NOTE 6
Also included are notifications for connectivity or system function changes to Resale Product
Database.
Includes ass interface release notifications by Qwest relating to the following products and
service categories: LIS/Interconnection, Collocation, Unbundled Network Elements (UN E),
Ancillary, and Resale Products and Services.
Includes ass interface release notifications by Qwest to CLECs for the following ass
functions: Pre-Ordering, Ordering, Provisioning, Repair and Maintenance , and Billing.
Includes Types of Changes as specified in the "Qwest Wholesale Change Management
Process Document" (Section 4 - Types of Changes).
Includes all ass interface release notifications pertaining to the above ass systems, subject to
the exclusions specified below.
Release Notifications sent on or before the date required by the CMP are considered timely. A
release notification "sent date" is determined by the date of the e-mail sent by Qwest that provides the
Release Notification. NOTE 7
Release Notifications sent after the date required by the (CMP) are considered untimely. Release
Notifications required but not sent are considered untimely.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Number of required release notifications for specified ass interface changes made within the reporting
period that are sent on or before the date required by the change management plan (CMP) + Total
number of required release notifications for specified ass interface changes within reporting period))x100
Exclusions:
Changes to be implemented onan expedited basis (exception to ass notification intervals) as
mutually agreed upon by CLEGs and Qwest through the CMP.
Chan es where Qwest and CLECs a ree, throu h the CMP, that notification is unnecessa
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 23
PO-16 Timely Release Notifications (continued)
Product Reporting:None Standards:
Vol. 1-10: No more than one
untimely notification
Vol. ;::. 10: 92.5% timely notifications
Availability:
Available
Notes:
1 . The Qwest Wholesale Change Management Process Document specifies the
intervals for release notifications by type of notification. These intervals are
documented in the change management plan.
2. The documents described in section "0 - Retirement of Existing ass
Interfaces" of the "Qwest Wholesale Change Management Process Document"
as "Initial Retirement Notice" and "Final Retirement Notice."
3. EXACT is a Telecordia system. Only release notifications for changes initiated
by Qwest for hardware or connectivity will be included in this measurement.
4. EB-TA is the same system as MEDIACC.
5. CRIS, lABS, and Loss and Completions will adhere to the notification intervals
documented in section 8.1 - Changes to Existing Application to Application
Interface.
6. The documents described in section "0 -Introduction of New ass Interface" of
the "Qwest Wholesale Change Management Process Document" as "Initial
Release Announcement and Preliminary Implementation Plan" (new App to App
only), "Initial Interface Technical Specification" (new App to App only), "Final
Interface Technical Specifications (new App to App only), "Release Notification
(new GUI only). CMP notices for "Introduction of a New aSS" are to be included
in this measurement even though the new system is not explicitly listed in the
Description" section of this PID. However, once implemented, the system will
not be added to the measurement for purposes of measuring release, change
and retirement notifications unless specifically incorporated as an authorized
change to the PID.
7. The intervals used to determine timeliness are based on CMP guidelines.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 24
PO-19 - Stand-Alone Test Environment (SATE) Accuracy
Purpose:
Evaluates Qwest's ability to provide accurate production-like tests to CLECs for testing new releases in
the SATE and production environments and testing between releases in the SATE environment.
Description:
PO-19A
Measures the percentage of test transactions that conform to the test scenarios published in the IMA
EDI Data Document for the Stand Alone Test Environment (SATE) that are successfully executed
in SATE at the time a newlMARelease is deployed to SATE. In months where no release activity
occurs, measures the percentage of test transactions that conform to the test scenarios published in
the current IMA EDI Data Document-for the Stand Alone Test Environment (SATE) that are
successfully executed in SATE during the between-releases monthly performance test.
Includes one test transaction for each test scenario published in the IMA EDI Data Document for
the Stand A/one Test Environment (SA TE).
Test transactions will be executed for each of the IMAreleases supported in SATE utilizing all test
scenarios for each of the current versions of the IMA EDI Data Document for the Stand A/one Test
Environment (SA TE).
The successful execution of a transaction is determined by the Qwest Test Engineer according to:
The expected results of the test scenario as described in the IMA EDI Data Document for the
Stand Alone Test Environment (SATE) and the EDI disclosure document.
The transactions strict adherence to business rules published in Qwest's most current IMA EDI
Disclosure Documentation for each release and the associated Addenda. NOTE 1
For this measurement, Qwest will execute the test transactions in the Stand-Alone Test Environment.
Release related test transactions will be executed when a full or point release of IMA is installed
in SATE. These transactions will be executed within five business da s of the numbered release
being originally installed in SATE. This five-business day period will be referred to as the "Testing
Window.
Mid-release monthly performance test transactions will be executed in the months when no
Testing Window for a release is completed. These transactions will be executed on the 15 , or
the nearest working day to the 15th of the month, in the months when no release related test
transactions are executed.
Test transaction results will be reported by release and included in the Reporting Period during which
the release transactions or mid-release test transactions are completed.
PO-19B
Validates the extent that SATE mirrors production by measuring the percentage of IMA EDI test
transactions that produce comparable results in SATE and in production.
Transactions counted as producing comparable results are those that return correctly formatted
data and fields as specified in the release s EDI disclosure document and developer worksheets
related to the IMA release being tested.
Comparability will be determined by evaluating the data and fields in each EDI message for the
test transactions against the same data and fieldsfor Preorder queries, LSRs, and
Supplementals, and returned as Query Responses, Acknowledgements, Firm Order
Confirmations (FOCs) for flow-through eligible products, and rejects.
Test transactions are executed one time for each new major IMA release within 7 days after the IMA
release.
Test transactions consist of a defined suite of ProducUActivity combinations. Qwest's three
regions will be represented. NOTE 2
- Pre-order, Order, and Post-order transactions (FOCs for flow-through products) are included.
With respect to the comparability of the structure and content of results from SATE and production
environments, this measurement focuses only on the validity of the structure and the validity of the
content, per developer worksheets and EID mapping examples distributed as part of release
notifications. NOTE 3
Reporting Period:
PO-19A -- One month
PO-19B: -- One month (for those months in
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B
Unit of Measure:Percent
November 30, 2004 Page 25
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
which release-related test transactions are
completed)
Reporting Comparisons: None Disaggregation Reporting:
PO-19A - Reported separately for each release tested
in the reporting period
PO-19B -- None
Formula:
PO-19A
((Total number of successfully completed SATE test transactions executed for a Software Release or
between-releases performance test completed in the Reporting Period) -;- (Total number of SATE test
transactions executed for each Software Release or between-releases performance test completed in
the Reporting Period)) x 100
PO-19B
((Total number of completed IMA EDI test transactions executed in SATE and production that
produce comparable results for each new major IMA Software Release completed in the Reporting
Period) -;- (Total number of completed IMA EDI test transactions executed in SATE and production for
each new major IMA Software Release completed in the Reporting Period)) x 100
Exclusions:
For PO-19B:
Transactions that fail due to the unavailability of a content item (e., TN exhaustion in SATE or the
production environment) or a function in the SATE or production environments (e., address
validation query or CSR query) that is unsuccessful due to an outage in systems that interface with
IMA-EDI (e., PREMIS or SIA).
Transactions that fail because of differences between the production and SATE results caused when
an IMA candidate is implemented into IMA and not SATE (Le., where CMP decides not to implement
an IMA candidate in a SATE release: e., the Reject Duplicate LSR candidate in IMA 12.0). This
exclusion does not apply during reporting periods in which there are no differences between
production IMA and SATE caused by SATE releases packaged pursuant to CMP decisions.
Product Reporting: None Standard:
PO-19A - 95% for each release tested
PO-19B - 95%
Notes:
1. Transactions that are executed and found to
have inconsistencies with the data and format
rules will be corrected and rerun. Rerun
volumes will not be counted in the denominator
for PO-19. Such corrections and re-executions
are intended to enforce strict adherence to
business rules published in Qwest's most
current IMA EDI Data and Disclosure
Documents.
2. The product and activity combinations that
make up the test decks for PO-19B will be
updated after each major IMA software release
and provided to CLECs with the publication of
IMA EDI Draft Interface Technical
Specifications for the next major IMA software
release as defined in the CMP process. All
combinations with EDI transaction volumes
;:.
100 in the previous 12-month period will be
included in the test deck. 75 days prior to the
execution of the test, Qwest will run a query
against IMA to determine which combinations
meet the criteria for inclusion (Le., volumes;:.
100).
Availability:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 26
PO-19 Stand-Alone Test Envir6hment (SATE) Accuracy (continued)
3. The intent of this provision is to avoid including
the effects of circumstances beyond the SATE
environment that could cause differences in
SATE and production results that are not due
to problems in mirroring production. For
example, because of real-time data
manipulation in production, an appointment
availability query transaction in SATE will not
return the same list of available appointments
as in production. Available appointments in
production are fully dependent on real-time
activities that occur there, whereas available
appointments in SATE are based on a pre-
defined list that is representative of production.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 27
PO-20 (Expanded) - Manual Service Order Accuracy
Purpose:
Evaluates the degree to which Qwest accurately processes CLECs' Local Service Requests (LSRs), which
are electronically-submitted and manually processed by Qwest, into Qwest Service Orders, based on
mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually-
processed Service Orders that are accurate/error-free.
Description:
Measures the percentage of manually-processed Qwest Service Orders that are populated correctly, in
specified data fields, with information obtained from CLEC LSRs.
Includes only Service Orders created from CLEC LSRs that Qwest receives NOTE 1 electronically (via IMA-
GUI or IMA-EDI) and manually processes in the creation of Service Orders, regardless of flow through
eligibility, subject to exclusions specified below.
Includes only Service Orders, from the product reporting categories specified below, that request inward
line or feature activity (Change, New; and Transfer order types), are assigned a due date by Qwest, and
are completed/closed in the reporting period. Change Service Order types included in this measurement
consist of all C orders with "I" and 'T' action-coded line or feature USOCs.
All Service Orders satisfying the above criteria and as specified in the Availability section below are
evaluated in this measurement.
An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the
formula below when the mechanized comparisons of this measurement determine that the fields
specified in the Service Order Fields Evaluated section below (when the source fields have been properly
populated on the LSR) are all accurate on the Service Order. An inward feature Service Order will be
classified as "accurate" if the fields specified in the Service Order Fields Evaluated section below (when
the source fields have been properly populated on the LSR) are all accurate on the Service Order and if
no CLEC notifications to the call center have generated call center tickets coded to LSRlSO mismatch for
that order.
Service Orders will be counted as being accurate if the contents of the relevant fields, as recorded in
the completed Service Orders involved in provisioning the service, properly match or correspond to
the information from the specified fields as provided in the latest version of associated LSRs.
Service orders generated from LSRs receiving a PIA (Provider Initiated Activity value will be counted
as being accurate if each and every mismatch has a correct and corresponding PIA value.
Service Orders, including those otherwise considered accurate under the above-described
mechanized field comparison , will not be counted as accurate if Qwest corrects errors in its Service
Order(s) as a result of contacts received from CLECs no earlier than one business day prior to the
original due date.
Reporting Period: One month, reported in
arrears (i.e., results first appear in reports one
month later than results for measurements that are
not reported in arrears), in order to exclude Service
Orders that are the subject of call center tickets
counted in OP-5B and OP-, as having new
service problems attributed to Service Order errors.
Unit of Measure:Percent
Reporting Comparisons:
CLEC Aggregate and individual CLEC
Disaggregation Reporting:
Statewide Level
Formula:
((Number of accurate, evaluated Service Orders) + (Number of evaluated Service Orders completed in
the reporting period)) x 100
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 28
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Exclusions:
Service Orders that are the subject of call center tickets counted in OP-5B and OP-5T as having new
service problems attributed to Service Order errors.
Cancelled Service Orders.
Service Orders that cannot be matched to a corresponding LSR
Records missinq data essential to the calculation of the measurement per the PID.Product Reporting: Standard:
Resale and UNE-P (POTS and Centrex 21) Benchmarks, as follows:
Unbundled Loops (Analog and Non-Loaded 2/4-wire, DS1
Capable, DS3 and higher Capable, ADSL Compatible
XDSL-I Capable, ISDN-BRI Capable)
Availability:
Phase 0 - PO-20 (Old) (the first version using
sampling of limited fields). (Available now)
Phase 1 NOTE 2 - PO-20 (Expanded) Mechanized
version (as defined herein). All qualifying orders
associated with initial LSRs received via IMA
version 15.0 or higher beginning with May 2004
data reported in Jul 04.
Phase 2 - Additional fields added. No later than
Sep 04 results reported in Nov 04
Phase 3- Additional fields added. Targeted for
1 sl Quarter 05
Phase 4 - Additional fields added. (Date TBD).
Phase 1
Phase 2
Phase 3 & beyond
97%
96%
95%
Notes:
1. To be included in the measurement, Service
Orders created from CLEC LSRs must be
received and completed in the same version of
IMA-GUI or IMA-EDI.
2. Phase 1: Consists of all manually-processed
qualifying Service Orders per product reporting
category specified above, from throughout
Qwest's 14-state local service region.
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field
LSR Name identifier in the Extended ID section of the Service Order.
Abbreviation
paN Purchase Order paN field of LSR form compared to the PON field in Bill
Number Section of the Service Order.
DrrSENT Date and time The DrrSENT field of LSR form from the Firm Order
sent Manager, using applied business day cut-off rules and
business typing rules, and compare to the APP (Application
Date) used on the Service Order.
CHC Coordinated Hot Applies only to Unbundled Loop.
Cut Requested Validate that the installation USOC used on the Service
Order matches the Coordinated Cut request. (Evaluated in
coniunction with the TEST field to determine correct USOC.
TEST Testing required Applies only to Unbundled Loop.
Validate that the installation USOC used on the Service
Order matches the TEST request. (Evaluated in conjunction
with the CHC field to determine correct USOC.
Network Channel Applies only to Unbundled Loop. NC field on the LSR form
Code compared to provisioning USOC for CKL 1 on the Service
Order.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 29
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
NCI Network Channel Applies only to Unbundled Loop NCI field on the LSR form
Interface Code compared to provisioning USOC for CKL 1 on the Service
Order.
SECNCI Secondary Applies only to Unbundled Loop orders.
Network Channel SECNCI field on the LSR form compared to the provisioning
Interface Code USOC for CKL2 on the Service Order.
PIC InterLA T A Pre-PIC field on Resale or Centrex form compared to PIC
subscription populated on the "I" or "T" action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR PIC = None; S.O. PIC = None
Resale or LPIC IntraLATA Pre-LPIC field on Resale or Centrex form compared to LPIC
Centrex subscription populated on the "I" or "T" action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR LPIC = None; S.O. LPIC = 9199
LSR LPIC = DFL T; S.O. LPIC = 5123
TNS Telephone Validate that all telephone numbers in the TNS fields in the
Numbers Service Details section on the Resale or Centrex form
reQuirinq inward activity are addressed on the Service Order.
FA!Feature When the FA = N, T, V
FEATURE Activity/Feature Validate line and feature USOCs provided in the FEATURE
Codes field on the Resale or Centrex form are addressed with "
Resale and/or "T" action lines on the Service Order.
Note: Comparison will be based on the USOCs associated
Centrex with line and feature activity listed in the PO-20 USOC List
posted on Owest's public website , on the web page
containing the current PID
www.qwestcom/whoiesale/results). Owest may add USOCs
to the list, delete grand-fathered/ discontinued or obsolete
USOCs, or update USOCs assigned to listed descriptions by
providing notice in the monthly Summary of Notes and
updating the list
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 30
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
ECCKT Exchange Applies to LSRs with ACT = C (only when NC code has not
Company Circuit changed , M , or T.
ECCKT field on the LS form compared to the CLS field in the
Service and Equipment section of the Service Order.
LS/CFA Connecting CFA field on the LS or LSNP forms compared to the CFA
LSNP Facility field used in CKL 1 of the Service Order. (Verbal acceptance
Assignment of CFA changes will be FOC'd and PIA', which will account
for the mismatch and eliminate it as an error in the PO-
calculation.
LTV Listing Type L TV = 1 (Listed - appears in DA and the directory.) Validate
that there is a LN in the List section of the Service Order.
L TV = 2 (Non Listed - appears only in DA.) Validate that
there is non listing instructions in the LN field in the List
section of the Service Order.
CentrallWestern Region: Validate that the left handed field
is NLST and (NON-LIST) is contained in the NLST data field
in the List section of the Service order.
Eastern Region: Validate that the left handed field is NL
and (NON LIST) is contained in the NL data field in the List
Ii)section of the Service Order.
L TV = 3 (Non Pub - does not appear in the directory and
:0:0 telephone number does not appear in DA.) Validate that
!!!
there is non published instructions in the LN field in the List... ..J
.2 c:section of the Service Order.
!/) .-
CentrallWestern Regions: Validate that the left handedC) CIS
c: :2:field is NP and (NON-PUB) is contained in the NP data field:0:0 iU
!!! C)in the List section of the Service Order...J 0
~-:
Eastern Region: Validate that the left handed field is NP
0 0 and (NP LODA) or (NP NODA) is contained in the NP data
......
C) ~field in the List section of the Service Order.(1,)-
TOA Type of Account Validate TOA entries (only reviewed when BRO field on DL
I "form is not populated):
..J S TOA valid entries are B or RPc ~Validate that there is a semi colon (;) within the LN in the
List section of the Service Order.
TOA valid entries are R or BP
Validate that there is a comma (,) within the LN in the List
section of the Service Order.
Exception: When LSR-TOS = 3, TOA review is Not
Applicable. Handled by Complex Listing Group. Requires
separate Service Order.
DML Direct Mail List DML field = 0 on DL form; Service Order LN contains
(OCLS).
NOSL No Solicitation Arizona Only
Indicator NOSL field = Y on DL form; Service Order LN contains
(NSOL) (OCLS).
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 31
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
TMKT Telemarketing Colorado Only
TMKT field = 0 on DL form; Service Order LN contains
(OATD).
When both the DML and the TMKT fields are populated , DML
validation applies.
LNLN and Listed Name LNLN and LNFN fields on DL form compared to the LN field
LNFN in the List section of the Service Order.
ADI Address Indicator ADI = 0 on DL form; Service Order LA contains (OAD).
LAPR Listed Address LAPR field of the Listing form compared to LA in the List
Number Prefix section of the Service Order.
LANO Listed Address LANO field of the Listing form compared to LA in the List
Number section of the Service Order.
LASF Listed Address LASF field of the Listing form compared to LA in the List
Number Suffix section of the Service Order.
LASD Listed Address LASD field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
LASN Listed Address LASN field of the Listing form compared to LA in the List
Street Name section of the Service Order.
LATH Listed Address LATH field of the Listing form compared to LA in the List
Street Type section of the Service Order.
LASS Listed Address LASS field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
Suffix
LALOC Listed Address LALOC field of the Listing form compared to LA in the List
Localitv section of the Service Order.
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT = Z or V only.
If DSPTCH field on the LSR form = Y, validate dispatch
USOC in the Service and Equipment section of the Service
Order.
LTC Line Treatment Applies only to Centrex 21
Code LTC field numeric value on the Centrex form compared to the
data following the CAT field for the Line USOC on the
Centrex Service Order.
COS Class of Service Applies only to Centrex 21.
- awest Specific COS field of the Centrex form compared to the CS field in the
ID section of the Service Order.
awest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 32
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale FEATURE Feature Details As specified in Appendix A of the 14 State Working PID.
DETAILS Comparison would be based on the fields associated with the
Centrex USOC list referenced under Feature Activity in Phase
above.
Phase 3 - Targeted for 1st Quarter 05
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale BLOCK Blocking Type For each LNUM provided in the Service Detail section of the
(Stage 1)Resale or Centrex form when BA = E:
Centrex Note: The BLOCK field may have one or more alpha and/or
numeric values per LNUM. This review will only validate
based on BAIBLOCK fields and will not address blocking
information provided in the "Remark" section on the LSR or
the Feature Detail section of the LSR. The values listed
below will be considered as follows:
If BLOCK contains A, validate FID TBE A is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains B, validate FID TBE B is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains C, validate FID TBE C is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains H, validate FID BLKD is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
awest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 33
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 4 - Date TBD
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
DFDT Desired Frame Applicable only to orders for Resale and UNE-P (POTS and
Due Time Centrex 21 )
DFDT field on the LSR form compared to the FDT field in the
Extended ID section of the Service Order.
LSR DDD Desired Due DDD field from the last FOC'd LSR compared to the original
Date or last subsequent due date in the Extended ID section on
the Service Order when no CFLAG/PIA is present on the
FOC. (i.e. Evaluation includes recognition of valid differences
between DDD and Service Order based on population of the
CFLAG/PIA field on the LSRC (FOC))
LTN Listed Telephone For Resale and UNE-P (POTS and Centrex 21):
II)Number L TN field on the Listing form compared to the Main Account
...
Number of the Service Order.
+::
II)
~E 0:'For Unbundled Loop: L TN field on the Listing form compared... 't' I:-0Q)to the TN floated after the LN in the Listing section of the(J-1ii~
Service Order.iOnI ~ LNPL Letter Name LNPL field on the Listing form = L, validate that LN on the...J -Placement Service Order follows letter placement versus word
placement.
Resale FEATURE Feature Details If CLECs propose additional FIDs for review, Qwest will
DETAILS undertake a feasibility evaluation.
Centrex
BLOCK Blocking Type If CLECs identify value in additional Blocking review, Qwest
(Stage 2)will undertake development. rRequirements to be developed)
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 34
Ordering and Provisioning
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center
Purpose:
Evaluates the timeliness of CLEC access to Qwest's interconnection provisioning center(s) and retail
customer access to the Business Office, focusinq on the extent calls are answered within 20 seconds.
Description:
Measures the percentage of (Interconnection Provisioning Center or Retail Business Office) calls that
are answered by an agent within 20 seconds of the first ring.
Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the
reporting period, subject to exclusions specified below.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Qwest agent.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail results
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU Voice Response Unit is not counted.
Product Reporting: Not applicable Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 35
OP-3 - Installation Commitments Met
Purpose:
Evaluates the extent to which Qwest installs services for Customers by the scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.
All inward orders (Change; New, and Transfer order types) assigned a due date by Qwest and
which are completed/closed during the reporting period are measured, subject to exclusions
specified below. Change order types included in this measurement consist of all C orders
representing inward activit . Also included are orders with customer-requested due dates longer
than the standard interval.
Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met due
date. The Applicable Due Date is the original due date or, if changed or delayed by the customer
the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the original due date and (b) prior to a Qwest-initiated, changed due date, if any.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA Type
CLEC aggregate, Disaggregation" will be reported according to orders involving:individual CLEC OP-3A Dispatches within MSAs;
and Qwest Retail OP-3B Dispatches outside MSAs; andresults OP-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-3D In Interval Zone 1 areas; and
OP-3E In Interval Zone 2 areas.
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date) -;- (Total Orders
Completed in the Reporting Period)) x 100
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Due dates missed for standard categories of customer and non-Qwest reasons. Standard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued , no access to customer premises, and customer hold for
payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 36
OP - 3 Installation Commitments Met (continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential sinqle line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-desiqned provisioninq)Parity with retail service
Primary ISDN (non-desiqned provisioning)Parity with retail service
Basic ISDN (non-desiqned provisioninq)Parity with retail service
awest DSL (non-desiqned provisioninq)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 95%
Loop Splitting NU I t: 1 Diagnostic
Line Sharing 95%
Sub-Loop Unbundling CO: 90%
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Primary ISDN (desiqned provisioning)Parity with retail service
Basic ISDN (desiqned provisioninq)Paritv with retail service
DSO (designed provisioninq)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
awest DSL (desiqned provisioninq)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail OS 1 Private Line
UDIT - Aboye DS1 level Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analog Loop 90%
Non-loaded Loop (2-wire)90%
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail OS 1 Private Line
xDSL-capable Loop 90%
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop 90%
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aqqreqate)Line services (aqqreqate)
Dark Fiber - Loop Diagnostic
Loops with Conditioninq 90%
E911/911 Trunks Parity with retail E911/911 Trunks
awest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 37
OP - 3 Installation Commitments Met (continued)
Enhanced Extended Loops (EELs) - (DSO WA: 90%
level)All Other States: Diagnostic
Enhanced Extended Loops (EELs) - (DS1 90%
level)
Enhanced Extended Loops (EELs) - (OS3 WA: 90%
level)All Other States: Diagnostic
Availability:Notes:
Available Reporting will begin at the time CLECs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 38
OP-4 - Installation Interval
Purpose:
Evaluates the timeliness of Owest's installation of services for customers, focusing on the average
time to install service.
Description:
Measures the average interval (in business da s) NOTE 1 between the a lication date and the
completion date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Owest and which are completed/closed during the reporting period, subject to exclusions specified
below. Change order types for additional lines consist of all C orders representing inward activi
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date, subject to the following: If Owest changes a due date for Owest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (ab subsequent
to the original due date and (b) prior to a Owest-initiated, changed due date, if any. N TE 2
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Owest-initiated due date, if any, followin~ the Applicable Due Date, from the subsequent
customer-initiated due date, if any. NOTE
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-TypeCLEC Disaggregation" will be reported according to orders involving:
aggregate, OP-4A Dispatches within MSAs;individual CLEC OP-4B Dispatches outside MSAs; andand Owest OP-4C No dispatches.
Retail results Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areas.
Formula:
L((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date
and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting
period
lanation: The average installation interval is derived by dividing the sum of installation intervals for
all orders (in business days) NOTE 1 by total number of service orders completed in the reportinQ period.
Exclusions:
Orders with customer requested due dates greater than the current standard interval.
. Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
. Records missinQ data essential to the calculation of the measurement per the PID.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 39
OP-4 - Installation Interval (continued)
Product Reportina:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential sinQle line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioninQ)Parity with retail service
PBX Trunks non-designed provisioning)Parity with retail service
Primary ISDN (non-designed Parity with retail service
provisioninq
Basic ISDN non-desiQned provisioning)Parity with retail service
Qwest DSL non-designed provisioninq)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittinq 3 days
Loop Splitting NUIU Diagnostic
Line Sharing 3 days
Sub-Loop Unbundling CO: 6 days
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Primary ISDN (desiqned provisioninq)Parity with retail service
Basic ISDN designed provisioning)Parity with retail service
DSO (desiqned provisioninq)Parity with retail service
DS1 Parity with retail service
PBX Trunks (desiqned provisioninq)Parity with retail service
Qwest DSL designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aQQreQate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with DS1 Private Line Service
UDIT -Above DS11evei Parity with Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
Unbundled Loops:
AnaloQ Loop 6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS 1-capable Loop Idaho, Iowa, Montana, Nebraska, North
Dakota, Oregon, Wyoming: Parity with retail
DS1 Private Line
Arizona, Colorado, Minnesota, New Mexico,
South Dakota, Utah, Washington: 5.5 days
xDSL-capable Loop 6 days
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-Qualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aqqreqate)(aggregate)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 40
OP-4 - Installation Interval (continued)
Dark Fiber - Loop Diagnostic
Loops with Conditioninq 15 days
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 6 days
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available For OP-4C, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4C and for all products under OP-
, -
, and -4E. Saturday is counted as a business day when the
service order is due or completed on Saturday.
According to this definition, the Applicable Due Date can change
per successive customer-initiated due date changes or delays, up
to the point when a Qwest-initiated due date change occurs. At
that point, the Applicable Due Date becomes fixed (i.e., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. Following the first Qwest~
initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval , and customer-initiated impacts
on intervals are not counted in the reported interval.
Reporting will begin at the time CLECs order the product, in any
quantity, for three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 41
OP-5 - New Service Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the
percentage of newly-installed service orders that are free of GLEe/customer-initiated trouble reports during
the provisioning process and within 30 calendar days following installation completion, and focusing on the
ualit of Qwest's resolution of such conditions with res ect to multi Ie re orts.
Description:
Measures two components of new service provisioning quality (OP-5A and -58) and also reports a combined
result (OP-5T), as described below, each as a percentage of all inward line service orders completed in the
reporting period that are free of GLEe/customer-reported provisioning and repair trouble reports, as
described below. Also measures the percentage of all provisioning and repair trouble reports that constitute
multiple trouble reports for the affected service orders. (OP-5R)
Orders for new services considered in calculating all components of this performance indicator are all
inward line service orders completed in the reporting period, including Change (C-type) orders for
additional lines/circuits, subject to exclusions shown below. Chan~e order types considered in these
measurements consist of all C orders representing inward activit . aTE 1
Orders for new service installations include conversions (Retail to CLEC, CLEC to CLEC, and same
CLEC converting between products).
Provisioning or repair trouble reports include both out of service and other service affecting conditions
such as features on a line that are missing or do not function properly upon conversion, subject to
exclusions shown below.
OP-5A: New Service Installation Qualit orted to Re air
-----;-
Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2
within 30 calendar days of installation completion, subject to exclusions below.
Repair trouble reports are defined as GLEe/customer notifications to Qwest of out-of-service and
other service affecting conditions for which Qwest opens repair tickets in its maintenance and repair
management and tracking systems NOTE 3 that are closed in the reporting period or the following
month, NOTE 4 subject to exclusions shown below. NOTE 5
Qwest is able to open repair tickets for repair trouble reports received from GLEes/customers once
the service order is completed in Qwest's systems.
OP-5B: New Service Provisionin Qualit
Measures the percentage of inward line service orders that are free of provisioning trouble reports
during the provisioning process and within 30 calendar days of installation completion , subject to
exclusions shown below.
Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other
service affecting conditions that are attributable to provisioning activities, including but not limited to
LSRlservice order mismatches and conversion outages. For provisioning trouble reports , Qwest
creates call center tickets in its call center database. Subject to exclusions shown below, call center
tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement.
Call center tickets closed to Network reasons will not be counted in OP-58 when a repair trouble
report for that order is captured in OP-5A. NOTE 5, 6
OP-5T: New Service Installation Qualit Total
Measures the percentage of inward line service orders that are free of repair or provisioning trouble
reports during the provisioning process and within 30 calendar days of installation completion subject
to exclusion shown below.
OP-5R: New Service Qualit Multi le Re ort Rate
Evaluates the quality of Qwest's responses to repair and provisioning trouble reports for inward line
service orders completed in the reporting period. This measurement reports, for those service orders
that were not free of repair or provisioning trouble reports in OP-5A or OP-, the percentage of
trouble reports affecting the same service orders that were followed by additional repair and
provisioning trouble reports, as specified below.
Measures the percentage of all repair and provisioning trouble reports considered in OP-5A and
OP-58 that are additional repair or provisioning trouble reports received by Qwest for the same
service order durin the rovisionin rocess or within 30 calendar da s followin installation
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit 8 November 30, 2004 Page 42
op. 5 - New Service Qualit continued
completion.
Additional repair or provisioning trouble reports are defined as all such reports that are received
following the first report (whether the first report is represented by a call center ticket or a repair
ticket) relating to the same service order during the provisioning process or within 30 calendar days
following installation completion. In all cases, the trouble reports counted are those that are defined
for OP-5A and OP-58 above. NOTE
Reporting Period: One month, reported in arrears (i.e., results first appear
in reports one month later than results for measurements that are not
re orted in arrears , in order to cover the 30-da eriod followin installation.
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level
individual CLEC and Qwest Retail results
Formulas:
OP-5A = (Number inward line service orders completed in the reporting period - Number of inward line
service orders with any re air trouble re orts as specified above) + (Number of inward line service
orders completed in the reporting period) x 100
Unit of Measure:
Percent
OP-5B = (Number of inward line service orders completed in the reporting period - Number of inward line
service orders with any rovisionin trouble re orts as specified above) + (Number of inward line
service orders completed in the reporting period) x 100
OP-5T = ((Number of inward line service orders completed in the reporting period) - Number of inward line
service orders with re air or rovisionin trouble re orts as defined above under OP-5A or OP-
as applicable) + (Number of inward line service orders completed in the reporting period) x 100
OP-5R = (Number of all repair and provisioning trouble reports , relating to inward line service orders closed in
the reporting period as defined above under OP-5A or OP-, that constitute additional repair and
provisioning trouble reports, within 30 calendar days following the installation date + Number of all
repair and provisioning trouble reports relating to inward line service orders closed In the reporting
period , as defined above under OP-5A or OP-58) x 100
Exclusions:
licable to OP-OP-5T and OP-5R:
Repair trouble reports attributable to CLEC or coded to non-Qwest reasons as follows:
For products measured from MTAS data , repair trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble 8eyond the Network Interface; and Miscellaneous-
Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and
Reports from other than the GLEe/customer that result in a charge if dispatched.
For products measured from WFA (Workforce Administration) data, repair reports coded to codes for:
Carrier Action (IEC); Customer Provided Equipment (CPE); Commercial power failure; Customer
requested service order activity; and Other non-Qwest.
Repair reports coded to disposition codes for referral to another department (i.e., for non-repair ticket
resolutions of non-installation-related problems, except cable cuts, which are not excluded).
licable to OP-OP-5T and OP-5R onl
Provisioning trouble reports attributable to CLEC or non-Qwest causes.
Call center tickets relating to activities that occur as part of the normal process of conversion (i.e., while
Qwest is actively and properly engaged in process of converting or installing the service). Provisioning
trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling
and been disassociated from the related service order, as applicable, will be considered as not in the
normal process of conversion and will not be excluded.
licable to OP-OP-OP-5T and OP-5R:
Repair or provisioning trouble reports related to service orders captured as misses under measurements
OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).
Subsequent repair or provisioning trouble reports of any trouQle on the installed service before the
original repair or provisioning trouble report is closed.
Service orders closed in the re ortin eriod with A rior to the
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit 8 November 30, 2004 Page 43
op. 5 - New Service Qualit continued
beginning of the reporting period.
Information tickets generated for internal Owest system/network monitoring purposes.
. Disconnect, From (another form of disconnect) and Record order types. When out of service or service
affecting problems are reported to the call center on conversion and move requests, the resulting call
center ticket will be included in the calculation of the numerator in association with the related inward
order type even when the call center ticket reflects the problem was caused by the Disconnect or From
order.
Records involving official Owest company services.
Records missin data essential to the calculation of the measurement as defined. herein.
Product Reporting Categories: Standards:
As specified below - one OP-SA:
percentage result reported for OP-SB:
each bulleted category under
the sub-measurements shown.
Parity with retail service
Diagnostic for six months following first reporting. After
six months Benchmark (TBD)
OP-ST: Diagnostic
OP-SR: Diagnostic for six months following first reporting.
Possible standard (TBD)
(Where parity comparisons involve multiple service varieties in a
product category, weighting based on the retail analogue volumes may
be used if necessary to create a comparison that is not affected by
different proportions of wholesale and retail analogue volumes in the
same re ortin cate 0
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 44
OP- 5 - New Service Quality (continued)
Product Reporting:I Standards:
Reported under OP-5A, OP-58, OP-5T and OP-5R:
(Product cateQories may be combined as aQreed upon by the parties in LonQ-Term PID Administration.
OP-OP-OP-5T &
OP-
Resale
Residential single line Parity with retail service 96.Diagnostic
service
Business single line Parity with retail service 96.Diagnostic
service
Centrex Parity with retail service 96.DiaQnostic
Centrex 21 Parity with retail service 96.Diagnostic
PBX Trunks Parity with retail service 96.DiaQnostic
Basic ISDN Parity with retail service 96.Diagnostic
Qwest DSL Parity with retail service 96.DiaQnostic
Primary ISDN Parity with retail service 96.Diagnostic
DSO Parity with retail service 96.DiaQnostic
DS1 Parity with retail service 96.DiaQnostic
DS3 and higher bit-Parity with retail service 96.Diagnostic
rate services
(aQQreQate)
Frame Relay Parity with retail service DiaQnostic DiaQnostic
Unbundled Network Parity with like retail 96.Diagnostic
Element - Platform service
(UNE-P) (POTS)
Unbundled Network Parity with retail Centrex 96.Diagnostic
Element - Platform
(UNE-P) (Centrex 21 )
Unbundled Network Parity with retail Centrex 96.Diagnostic
Element - Platform
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest 96.Diagnostic
DSL
Loop SplittinQ NUl!::!!Diaqnostic Diagnostic Diagnostic
Line Sharing Parity with retail RES &96.Diagnostic
BUS POTS
Sub-Loop Unbundlinq Diaqnostic Diagnostic Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res &96.Diagnostic
Bus POTS with dispatch
Non-loaded Loop (2-Parity with retail ISDN 96.Diagnostic
wire)BRI
Non-loaded Loop (4-Parity with retail DS1 96.Diagnostic
wire)
DS1-capable Loop Parity with retail OS 1 96.DiaQnostic
xDSL-capable Loop Parity with retail Qwest 96.Diagnostic
DSL
ISDN-capable Loop Parity with retail ISDN 96.Diagnostic
BRI
ADSL-qualified Loop Parity with retail Qwest 96.Diagnostic
DSL with dispatch
Loop types of DS3 and Parity with retail DS3 96.Diagnostic
higher bit-rates and higher bit-rate
(aggregate)services (aggregate)
Dark Fiber - Loop DiaQnostic Diaqnostic DiaQnostic
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 45
op. 5 - New SerVice Quality (continued)
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (DSO level)criteria are met
Enhanced Extended Loops Parity with retail DS1 96.Diagnostic
(EELs) - (DS1 level)Private Line
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (above DS1 criteria are met
level)
ReDorted under OP-5A and under OP-5R (cer OP-5A scecifications):
OP-OP-
LIS Trunks Parity with Feature Diagnostic
Group 0 (aqqreqate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT (DS1 Level)Parity with Retail Private Diagnostic
Lines (DS1)
UDIT (Above DS1 Level)Parity with Retail Private Diagnostic
Lines (Above DS1level)
Dark Fiber - IOF Diaqnostic Diagnostic
E911/911 Trunks Parity with Retail Diagnostic
E911/911 Trunks
Availability:Notes:
The specified Change order types representing inward activity exclude Change
Available orders that do not involve installation of lines (in both wholesale and retail results).
Specifically this measurement does not include changes to existing lines, such as
number changes and PIC changes.
Including consideration of repeat repair trouble reports (Le., additional reports of
trouble related to the same newly-installed line/circuit that are received after the
preceding repair report is closed and within 30 days following installation
completion) to complete the determination of whether the newly-installed line/circuit
was trouble free within 30 days of installation.
Owest's repair management and tracking systems consist of WFA (Work Force
Administration), MTAS (Maintenance Tracking and Administration System), and
successor repair systems, if any, as applicable to obtain the repair report data for
this measurement. Not included are Call Center Database systems supporting call
centers in logging calls from customers regarding problems or other inquiries (see
OP-5B and OP-5T).
The "following month" includes also the period of a few business da s (typically four
or five) afterward, up to the time when Owest pulls the repair data to begin
processing results for this measurement.
Includes repair and provisioning trouble reports generated by new processes that
supersede or supplement existing processes for submitting repair and provisioning
trouble reports as specified in Owest's documented or agreed upon procedures.
For purposes of calculating OP-, a call center ticket for multiple orders with
provisioning trouble reports will result in all orders reporting trouble counting as a
miss in OP-5B. If a repair trouble report(s) is received for the same orders, the
number of orders counted as a miss in OP-5B for Network reasons will be reduced
by the number of orders with repair troubles counted as a miss in OP-5A.
OP-5R will be counted on a per ticket basis.
Reporting will begin at the time CLECs order the product, in any quantity, for three
consecutive months.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 46
OP-6 - Delayed Days
Purpose:
Evaluates the extent Qwest is late in installing services for customers, focusing on the average number of
days that late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business da s NOTE 1 that service is delayed beyond the
Applicable Due Date for non-facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period , later, due to non-facility reasons, than the
Applicable Due Date recorded by Qwest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for facility reasons attributed to Qwest.
Includes all inward orders (Change , New, and Transfer order types) that are
completed/closed during the reporting period later due to facility reasons than the original
due date recorded by Qwest, subject to exclusions specified below.
Fo'r both OP-6A and OP-6B:
. Change order types for additional lines consist of "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE 2
Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated
due date, if any. NOTE 2
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for products/services listed under Product Reporting under "MSA type
CLEC aggregate, Disaggregation" will be reported for OP-6A and OP-6B according to ordersindividual CLEC involving:
and Qwest Retail 1. Dispatches within MSAs;results 2. Dispatches outside MSAs; and3. No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas.
Formula:
OP-6A = L((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late
order) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)) + (Total Number of Late Orders for non-facility
reasons completed in the reporting period)
OP-6B = L((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late
order)) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date) + (Total Number of Late Orders for facility reasons
completed in the reporting period)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 47
op. 6 - Delayed Days (continued)
Exclusions:
Orders affected only by delays that are solely for customer and/or CLEC reasons.
Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Product ReportinQ:Standards:
MSA-Tvoe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-desiqned provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-desiqned provisioninq)Parity with retail service
Basic ISDN (non-designed provisioning)Parity with retail service
awest DSL (non-desiqned provisioninq).Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittinq Parity with retail awest DSL
Loop Splittinq NOTE 3 Diagnostic
Line Sharinq Parity with retail awest DSL
Sub-Loop Unbundling Diagnostic
Zone-tvoe Disaaareaation -
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN (desiqned provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
awest DSL (desiqned provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT
UDIT - DS1 level Parity with retail DS1 Private Line- Service
UDIT - Above DS1 level Parity with retail Private Line- Services above DS1
level
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS with dispatch
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail awest DSL, with dispatch
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail awest DSL, with dispatch
awest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 48
op. 6 - Dela ed Da s continued
Loop types of DS3 and higher bit-rates
re ate
Dark Fiber - Loo
E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO
level
. Enhanced Extended Loops (EELs) - (DS1
level
. Enhanced Extended Loops (EELs) - (DS3
level
Availability:
Available
Parity with retail DS3 and higher bit-rate Private
Line services a re ate
Dia nostic
Parity with retail E911/911 Trunks
Diagnostic
OP-6A: Parity with retail DS1 Private Line
OP-6B: Diagnostic
Diagnostic
Notes:
1. For OP-6A-3 and OP-6B-, Saturday is counted as a business day for
all orders for Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues specified above as
standards. For all other products under OP-6A-3 and OP-6B-, and
for all products under OP-6A-
, -
6A-
, -
6A-
, -
6A-
, -
6B-
, -
6B-
, -
6B-4 , and -6B-, Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a Qwest-initiated due date change occurs. At that point
the Applicable Due Date becomes fixed (Le., with no further changes)
as the date on which it was set prior to the first Qwest-initiated due
date change, if any. Following the first Qwest-initiated due date
change, any further customer-initiated due date changes or delays are
measured as time intervals that are subtracted as indicated in the
formula. These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date
change and subsequent customer-initiated due date change or delay.
The intervals thus calculated from each pairing of Qwest and
customer-initiated due dates are summed and then subtracted as
indicated in the formula.) The result of this approach is that Qwest-
initiated impacts on intervals are counted in the reported interval , and
customer-initiated impacts on intervals are not counted in the reported
interval.3. Reporting will begin at the time GLEGs order the product, in any
uanti ,for three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 49
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time
actually involved in disconnecting the loop from the Qwest network and connectinq/testinq the loop.
Description:
Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals
beginning with the "lift" time and ending with the completion time of Qwest's applicable tests for the
loop.
Includes all coordinated hot cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the
CLEC's equipment, via unbundled loops , that will serve the customers.
Lift" time is defined as when Qwest disconnects the existing loop.
Completion time" is defined as when Qwest completes the applicable tests after connecting the
loop to the CLEC.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC
results
Formula:
I(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers
completed in the reporting period)
Exclusions:
Time intervals associated with GLEC-caused delays.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Standard:
Loops - Reported separately for:CO: 1 hour
Analog Loops All Other States: Diagnostic in light of OP-
All other Loop Types (Coordinated Cuts On Time)
Availability:Notes:
Available
. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 50
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-8B - LNP Timeliness with Loop Coordination (percent1: Measures the percentage of coordinated
LNP triggers set prior to the scheduled start time for the loop.
All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period .are measured, subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP
triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as
applicable.
All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated
standalone LNP), subject to exclusions specified below.
For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "10-digit
unconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated time. In the case of LNP cutovers coordinated with loops, the scheduled time
used in this measurement will be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula:
OP-8B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) +
(Total Number of LNP activations coordinated with unbundled loops completed)) x 100
Disaggregation Reporting: Statewide level.
OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total
Number of LNP activations without loop cutovers completed)) x 100
Exclusions:
GLEe-caused delays in trigger setting.
LNP requests that do not involve automatictriggers (e., DID lines without separate, unique
telephone numbers and Centrex 21).
LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
Records with no PON (purchase order number) or STATE.
Records where triggers cannot be set due to switch capabilities.
Records with invalid due dates, a lication dates, or start dates.
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the riD.
Invalid start/stop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30 , 2004 Page 51
OP-13 - Coordinated Cuts On Time - Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing
on cuts completed within one hour of the committed order due time and the percent that were started
without CLEC approval.
Description:
Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
. OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled
loops that are started and completed on time. For coordinated loop cuts to be counted as "
time" in this measurement, the CLEC must agree to the start time, and Owest must (1) receive
verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and
appropriate tests, (3) complete the Owest portion of any associated LNP orders and (4) call the
CLEC with completion information , all within one hour of the time interval defined by the
committed order due time.
. OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are
actually started without CLEC approval.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated appointment time.
. The "committed order due time" is based on the number and type of loops involved in the cut and
is calculated by adding the applicable time interval from the following list to the scheduled start
time: .
Analog unbundled loops:
1 to 16 lines: 1 Hour
17 to 24 lines: 2 Hours
25+ lines: Project*
All other unbundled loops:
1 to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours
12 to 24 lines: 4 Hours
25+ lines: Project*
For Pro ects scheduled due dates and scheduled start times will be negotiated between CLEC
and Owest, but no committed order due time is established. Therefore, projects are not included
in OP-13A (see exclusion below).
. "
Stop" time is defined as when Owest notifies the CLEC that the Owest physical work and the
appropriate tests have been successfully accomplished, including the Owest portion of any
coordinated LNP orders.
. Time intervals following the scheduled start time or during the cutover process associated with
customer-caused delays are subtracted from the actual cutover duration.
. Where Owest's records of completed coordinated cut transactions are missing evidence of CLEC
approval of the cutover, the cut will be counted as a miss under both OP-13A and OP-13B.
Reporting Period: One month .\ Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC Results for this measurement will be reported according to:results OP-13A Cuts Completed On Time
OP-13B Cuts Started Without CLEC Approval
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 52
OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) + (Total
Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period))
x 100
OP-13B = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs
without CLEC approval) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts
completed in the reporting period)) x 100
Exclusions:
Applicable to OP-13A:
. Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines.
OP-13A & OP-13B:
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the riD which are not
otherwise designated to be "counted as a miss
Invalid start/stop dates/times or invalid scheduled date/times.
Proiects involvinq 25 or more lines.
Product Reporting: Coordinated Unbundled
Loops - Reported separately for:
. Analog Loops
All Other Loops
Standards:
OP-13A:
AZ: 90 Percent or more
All Other States: 95 Percent or more
Availability:
OP-13B: Diagnostic
Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 53
OP-15 - Interval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which Owest's pending orders are late , focusing on the average number of days the
pending orders are delayed past the Applicable Due Date, as of the end of the reporting period.
Description:
OP-15A - Measures the average number of business da s that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Owest.
Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable
Due Date recorded by Owest has been missed, subject to exclusions specified below. Change order
types included in this measurement consist of all "Cn orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Owest changes a due date for Owest reasons, the
Applicable Due Date is the customer-initiated due date , if any, that is ~a) subsequent to the original due
date and (b) prior to a Owest-initiated, changed due date, if any. NOTE
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Owest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due
date, if any. NOTE 1
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed
for Owest facility reasons.
Reporting Period: One month
Reporting Comparisons:
CLEC aggregate, individual CLEC, Owest retail
Unit of Measure:
OP-15A - Average Business Days NOTE
OP-15B - Number of orders pendinq facilities
Disaggregation Reporting:
Statewide
Formula:
OP-15A = L((Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time
intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) -;- (Total Number of Pending Orders Delayed for Owest reasons as of the
last day of Reporting Period)
OP-15B = Count of pending orders measured in numerator of OP-15A that were delayed for Owest facility
reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or a lication dates.
. Records with invalid product codes.
. Records missinq data essential to the calculation of the measurement per the PID.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 54
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:Standards: OP-15B = diagnostic only
For OP-15A:
Resale
Residential single line service Diagnostic Expectation: Parity with retail service
Business sinqle line service Diaqnostic Expectation: Parity with retail service
Centrex Diagnostic Expectation: Parity with retail service
Centex 21 Diagnostic Expectation: Parity with retail service
PBX Trunk Diagnostic Expectation: Parity with retail service)
Basic ISDN Diaqnostic Expectation: Parity with retail service
Qwest DSL Diagnostic Expectation: Parity with retail service)
Primary ISDN Diagnostic Expectation: Parity with retail service)
DSO Diagnostic Expectation: Parity with retail service
DS1 Diaqnostic (Expectation: Parity with retail service
DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service)
(aqqreqate f
Frame Relay Diaqnostic (Expectation: Parity with retail service
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service)
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex 21)
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex)
(UNE-P) (Centrex)
Line Splitting Diagnostic (Expectation: Parity with retail Qwest
DSL)
LOOD SDlitting NUI1=3 Diagnostic
Line Sharing Diagnostic (Expectation: Parity with retail Owest
DSL)
Sub-Loop Unbundlinq Diagnostic
LIS Trunks Diagnostic (Expectation: Parity with Feature Group 0
(aqqreqate)) (separately reported)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic (Expectation: Parity with DS1 Private
Line- Service)
UDIT - Above DS11evei Diagnostic (Expectation: Parity with Private Line-
Services above OS 1 level)
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
Non-loaded Loop (2-wire)Diagnostic Expectation: Parity with retail ISDN BRI)
Non-loaded Loop (4-wire)Diagnostic Expectation: Parity with retail DS1
OS 1-capable Loop Diagnostic Expectation: Parity with retail DS1
ISDN-capable Loop Diaqnostic Expectation: Parity with ISDN-BRI
ADSL-qualified Loop Diagnostic (Expectation: Parity with retail Qwest DSL
with dispatch)
Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and
(aqqreqate)hiqher bit-rate services (aggregate)
Dark Fiber - LOOD Diagnostic
E911/911 Trunks Diagnostic (Expectation: Parity with retail E911/911
Trunks)
Enhanced Extended Loops (EELs)Diagnostic
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 55
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Availability:
Available
Notes:
1. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point
when a Qwest-initiated due date change occurs. At that point, the Applicable
Due Date becomes fixed (Le., with no further changes) as the date on which it
was set prior to the first Qwest-initiated due date change, if any. Following
the first Qwest-initiated due date change, any further customer-initiated due
date changes or delays are measured as time intervals that are subtracted as
indicated in the formula. These delay time intervals are calculated as stated
in the description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating delay
intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delay. The intervals thus
calculated from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of this
approach is that Qwest-initiated impacts on intervals are counted in the
reported interval, and customer-initiated impacts on intervals are not counted
in the reported interval.
2. For OP-15A, Saturday is counted as a business day for all non-dispatched
orders for Resale Residence, Resale Business, and UNE-P (POTS), as well
as for non-dispatched orders in the retail analogues specified above as
standards. For all other non-dispatched products and for all dispatched
products under OP-15A, Saturday is not counted as a business day.3. Reporting will begin at the time GLEGs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 56
OP-17 - Timeliness of Disconnects associated with LNP Orders
Purpose:
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to
which portinq occurs without implementing associated disconnects before the scheduled time/date.
Description:
OP-17 A
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with
loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date , as identified by associated qualifying trouble reports.
Focuses on disconnects associated with timely CLEC requests for delaying the disconnects or no
requests for delays.
The scheduled time/date is defined as 11 :59 p.m. on (1) the due date of the LNP order recorded
by Qwest or (2) the delayed disconnect date requested by the CLEC, where the CLEC submits a
timely request for delay of disconnection.
- A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00
m. MT on the current due date of the LNP order recorded by Qwest.
OP-17B
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated
with loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date , as identified by associated qualifying trouble reports.
Includes only disconnects associated with untimely CLEC requests for delaying the
disconnects.
A CLEC request for delay of disconnection is considered "untimely" if received by Qwest
after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before
12:00 p.m. MT (noon) on the day after the current due date.
Disconnects are defined as the removal of switch translations, including the 1 O-digit trigger.
Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are
those that the CLEC identifies as such to Qwest via trouble reports, within four calendar days of the
actual disconnect date, that are confirmed to be caused by disconnects being made before the
scheduled time.
Includes all CLEC orders for LNP TNs completed in the reporting period , subject to exclusions
specified below.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
and Individual CLEC
Formula:
((Total number of LNP TNs ported pursuant to orders completed in the reporting period - Number of TNs
with qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred)
-;- Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100
Unit of Measure:Percent
Disaggregation Reporting:Statewide
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 57
OP-17 - Timeliness of Disconnects associated with LNP Orders (continued)
Exclusions:
OP-17 A only
Trouble reports notifying Owest of early disconnects associated with situations for which the CLEC
has failed to submit timely requests to have disconnects held for later implementation.
OP-17 A & B
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
LNP requests that do not involve automatic triggers (e., DID lines without separate , unique TNs,
and Centrex 21).
Records with invalid trouble receipt dates.
Records with invalid cleared, closed or due dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the riD.
OP-17B only
Trouble reports notifying Owest of early disconnects associated with situations for which the CLEC
did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to
have disconnects held for later implementation.
Product Reporting:LNP
Availability:
Available
Standards:
OP-17 A - 98.25%
OP-17B - Diagnostic only, in light of its measuring
only requests for delay of disconnect
that are defined as untimely.
Notes:
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 58
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center
Purpose:
Evaluates Customer access to Qwest's Interconnection and/or Retail Repair Center(s), focusing on
the number of calls answered within 20 seconds.
Description:
Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20
seconds of the first ring.
Includes all calls to the Interconnect Repair Center during the reporting period , subject to
exclusions specified below.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Qwest agent.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU (Voice Response Unit) is not counted.
Product Reporting: None Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 59
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-
service trouble reports were cleared within the standard estimate for specified services (Le., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services, that are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
that is out-of-service (Le., unable to place or receive calls), subject to exclusions specified below.
. Time measured is from date and time that Owest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under MSA-Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Owest Retail MR-3A Dispatches within MSAs;results MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24
hours) -;- (Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Owest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
. For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 60
MR-3 - Out of Service Cleared within 24 Hours (Continued)
Product Reporting:Standards:
MSA-Tvne Disaaareaation -
Resale
Residential sin ale line service Parity with retail service
Business sinale line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittina Parity with retail Qwest DSL
Loop Splittina NUll: 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub.Loop Unbundling CO: Parity with retail ISDN-BRI
All Other States: Diagnostic
Zone-tvne Disaaareaation -
Resale
Qwest DSL Parity with retail service
Unbundled Loops
Analoa Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with ISDN-BRI
ADSL-aualified Loop Parity with retail Qwest DSL
Availability:Notes:
Available Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 61
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out
of service and service affecting) and on the number of such trouble reports cleared within the standard
estimate for specified services- (Le., 48 hours for service-affecting conditions).
Description:
Measures the percentage of trouble reports, for specified services, that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate , Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-4A Dispatches within MSAs;results MR-4B Dispatches outside MSAs; and
MR-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areas
Formula:
((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) -;- (Total Trouble
Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
. For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
. Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 62
MR-4 - All Troubles Cleared within 48 Hours (Continued)
ation -
Standards:
Parit with retail servicePari with retail service
Parit with retail service
Parit with retail service
Parit with retail service
Pari with retail service
Parity with appropriate retail service
Parity with retail Centrex 21
Parity with retail Centrex
Parity with retail Owest DSL
Diagnostic
Parity with RES and BUS POTS
Diagnostic
Pari with retail Res and Bus POTS
Parit with retailISDN-BRI
Parit with retail Owest IDSL
Pari with retailISDN-BRI
Parit with retail Owest DSL
Notes:1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 63
MR.5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types
(including out of service and service affecting troubles) and on the number of such trouble reports
cleared within the standard estimate for specified services (Le., 4 hours).
Description:
Measures the percentage of trouble reports for. specified services that are cleared within 4 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period , which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Owest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and Owest Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to trouble
reports:
MR-
MR-
In Interval Zone 1 areas; and
In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) + (Total
Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time.
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 64
MR-5 - All Troubles Cleared within 4 hours (continued)
Product Reporting:Standards:
Zone-Type Disaggregation -
Resale
Primarv ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate f
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with DS1 Private Line Service
UDIT - Above DS1 level Parity with Private Line Services above DS 1 level
Unbundled Loops:
Non-loaded Loop (4-wire)Parity with retail DS1
DS1-capable Loop Parity with retail DS1
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aqqreqate)(aggregate)
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 65
MR.6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusing how long it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
Includes all trouble reports closed during the reporting period, subject to exclusions specified below.
Includes customer direct reports, customer-relayed reports, and test assist reports that result in a
trouble report.
. Time measured is from date and time that Owest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month
I Unit of Measure: Hours and MinutesReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA Type
CLEC aggregate, Disaggregation" will be reported according to trouble reports involving:individual CLEC MR-6A Dispatches within MSAs;and Owest Retail MR-6B Dispatches outside MSAs; andresults MR-6C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
MR-6E In Interval Zone 2 areas.
Formula:
2:((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of
Trouble Reports closed in the reporting period)
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; and Miscellaneous - Non~Dispatch, non-Owest (includes CPE , Customer
Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
. For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Records involving official company services.
. Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
. Records with invalid product codes.
. Records missinQ data essential to the calculation of the measurement per the PID.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 66
MR.6 - Mean Time to Restore (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential sinqle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Owest DSL
Loop Splittinq NOTE 1 Diagnostic
Line Sharing CO: Parity with Owest DSL
All Other States: Parity with RES and BUS POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Owest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreaate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS 1 Private Line
UDIT -Above DS11evei Parity with retail Private Lines above DS11evei
Dark Fiber - IOF I Diaqnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
xDSL-1 capable Loop Parity with retail Owest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Owest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aqqreqate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 67
MR.6 - Mean Time to Restore (Continued)Availability: Notes:Available 1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 68
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of re eated trouble re orts received
for the same line/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
Includes all trouble reports closed during the reporting period that have a repeated trouble report
received within thirty (30) days of the initial trouble report for the same service (regardless of
whether the report is about the same type of trouble for that service), subject to exclusions
specified below.
In determining same service Qwest will compare the end user telephone number or circuit access
code of the initial trouble reports closed during the reporting period with reports received within 30
days of when the initial trouble report closed.
Includes reports due to Qwest network or system causes, customer-direct and customer-relayed
reports.
. The 3D-day period applied in the numerator of the formula below is from the date and time that the
initial trouble report is closed to the date and time that the next, or "repeat" trouble report is
received (Le., opened).
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that
are not reported in arrears), in order to cover the
3D-day period followinq the initial trouble report.Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under MSA-TypeCLEC Disaggregation" will be reported according to trouble reports involving:
aggregate, MR-7A Dispatches within MSAs;individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches.
Qwest Retail Results for products/services listed in Product Reporting under "Zone-type
results Disaggregation" will be disaggregated according to trouble reports involving:
MR-7D In Interval Zone 1 areas; and
MR-7E In Interval Zone 2 areas.
Unit of Measure: Percent
Formula:
((Total trouble reports closed within the reporting period that had a repeated trouble report received
within 30 calendar days of when the initial trouble report closed) + (Total number of Trouble Reports
Closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
Records with invalid trouble receipt dates.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 69
MR.7 - Repair Repeat Report Rate (Continued)
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product ReportinQ:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
P) (Centrex)
Line Splitting Parity with Owest Retail DSL
Loop Splitting NUl!:: 1 Diagnostic
Line Sharing AZ & CO: Parity with Owest Retail DSL
All Other States: Diagnostic Comparison with
Owest Retail DSL
Sub-Loop Unbundling CO: Parity with RetaiIISDN-BRI
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Owest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with retail DS1 Private Line
UDIT - Above DS1 level Parity with retail Private Lines above DS1 level
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Pari y with retail Owest IDSL
ISDN-capable Loop Pari v with retail ISDN BRI
ADSL-Qualified Loop Pari y with retail Owest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aqqreqate)Line services (aqqreqate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 70
MR-7 - Repair Repeat Report Rate (Continued)
Enhanced Extended Loops (EELs) - (DSO Diagnosticlevel)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Targeted availability with July 2004 Reporting will begin at the time GLEGs order
results reported in September 2004 the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 71
MR-8 -Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or
element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period , subject to exclusions specified
below.
Includes all applicable trouble reports, including those that are out of service and those that are
only service-affecting.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service
grouping) + (Total number of the specified services that are in service in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data , trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE , Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 72
MR.8 - Trouble Rate (continued)
Product Reporting:Standards:
Resale
Residential sinqle line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Qwest DSL Parity with Qwest DSL service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element -Parity with retail Centrex
Platform(UNE-P) (Centrex)
Line Splittinq Parity with retail Qwest DSL
Loop Splittinq NOTE 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line Service
UDIT - Above DS1 level Parity with retail Private Lines above DS 1 level
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analoq Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aqqreqate)(aqqreqate)
Dark Fiber - Loop . Diaqnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 73
MR-8 - Trouble Rate (continued)
Availability:
Available
Notes:1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 74
MR-9 - Repair Appointments Met
Purpose:
Evaluates the extent to which Qwest repairs services for Customers by the appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
Includes all trouble reports closed during the reporting period, subject to exclusions specified
below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC Results for listed services will be disaggregated and reported
aggregate, individual according to trouble reports involving:
CLEC and Qwest Retail MR-9A Dispatches within MSAsresults MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-
(POTS)
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 75
MR-10 - Customer and Non-Qwest Related Trouble Reports
Purpose:
Evaluates the extent that trouble reports were customer related, and provides diagnostic information
to help address potential issues that might be raised by the core maintenance and repair performance
indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of
all trouble reports resolved during the reporting period, subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
For products measured from MTAS data, trouble reports coded to disposition codes for: Customer
Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-
Dispatch, non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider) and trouble
reports involving a "no access" delay for MSA type disaggregated products.
For products measured from WFA (Workforce Administration) data trouble reports coded to
trouble codes for Carrier Action (lEC) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Number of Trouble Reports coded to disposition codes specified above) + (Total Number of Trouble
Reports Closed in the Reporting Period)) x 100
Exclusions:
Subsequent trouble reports of any trouble before the original trouble report is closed
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 76
MR-10 Customer and Non-Qwest Related Trouble Reports (continued)
Product ReportinQ:Standards:
Resale
Residential single line service Diagnostic
Business single line service Diagnostic
Centrex Diagnostic
Centrex 21 Diagnostic
PBX Trunks Diagnostic
Basic ISDN Diagnostic
Qwest DSL Diagnostic
Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex)
Resale
Primary ISDN Diagnostic
DSO Diagnostic
DS1 Diagnostic
DS3 and higher bit-rate services Diagnostic
(aggregate)
Frame Relay Diagnostic
LIS Trunks Diagnostic
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic
UDIT - Above DS1 level Diagnostic
Unbundled Loops:
Analog Loop Diagnostic
Non-loaded Loop (2-wire)Diagnostic
Non-loaded Loop (4-wire)Diagnostic
DS1-capable Loop Diagnostic
xDSL-capable Loop Diagnostic
ISDN-capable Loop Diagnostic
ADSL-Qualified Loop Diagnostic
Loop types of DS3 and higher bit-rates Diagnostic
(aggregate)
E911/911 Trunks Diagnostic
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 77
MR-11 - LNP Trouble Reports Cleared within 24 Hours
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and
business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all
LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (Le., not unbundled-loop), residence and
business, out-of-service trouble reports that are cleared within four business hours of Owest
receiving these trouble reports from GLEGs.
Includes only trouble reports that are received on or before the currently-scheduled due date
of the actual LNP-related disconnect time/date, or the next business da , that are confirmed
to be caused by disconnects being made before the scheduled time , and that are closed
during the reporting period, subject to exclusions specified below.
MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours
of Owest receiving these trouble reports from GLEGs.
Includes all LNP-only trouble reports, received within four calendar days of the actual LNP-
related disconnect date and closed during the reporting period.
The "currently-scheduled due date/time" is the original due date/time established by Owest in
response to GLEG/customer request for disconnection of service ported via LNP or, if GLEG submits
to Owest a timely or untimely request for delay of disconnection , it is the GLEG/customer-requested
later date/time.
. A request for delay of disconnection is considered timely if received by Owest before 8:00 p.m. MT
on the due date that Owest has on record at the time of the request.
. A request for delay of disconnection is considered untimely if received by Owest after 8:00 p.m. MT
on the due date and before 12:00 p.m. MT (noon) on the day after the due date
Time measured is from the date and time Owest receives the trouble report to the date and time
trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG Aggregate and
Individual GLEG
Disaggregation Reporting: Statewide level (all are
non-dispatched"
Formula:
MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles
confirmed to be caused by disconnects, that Owest executed before the currently-scheduled
due date/time, that were closed in the reporting period and cleared within four business
hours) -;- (Total Number of specified out of service LNP-only Trouble Reports for LNP-related
troubles confirmed to be caused by disconnects that Owest executed before the currently-
scheduled due date/time, that were closed in the reporting period)) x 100
MR-11 B = ((Number of specified LNP-only Trouble Reports closed in the reporting period that were
cleared within 48 hours) -;- (Total Number of specified LNP-only Trouble Reports closed in the
reporting period)) x 100
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 78
MR-11 - LNP Trouble Reports Cleared within 24 Hours (Continued)
Exclusions:
Trouble reports attributed to customer or non-Qwest reasons
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
. Subsequent trouble reports of LNP trouble before the original trouble report is closed.
For MR-11 B only: Trouble reports involving a "no access" delay.
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting: LNP Standards:
MR-11A:
If OP-17 result meets its standard , the MR-11A standard is Diagnostic.
If OP-17 result does not meet its standard, the MR-11A standard is as
follows:
For 0-20 trouble reports : No more than 1 ticket cleared in ;:. four
business hours
For;:. 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
MR-11 B:
For 0-20 trouble reports : No more than 1 ticket cleared;:. 48 hours
For;:. 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
* Based on MR-11A denominator.
Availability:
Available
**
Based on MR-11 B denominator.
Notes:
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 79
Billing
81-1 - Time to Provide Recorded Usage Records
Purpose:
Evaluates the timeliness with which Owest provides recorded daily usage records to CLECs.
Description:
Measures the average time interval from date of recorded daily usage to date usage records are
transmitted or made available to CLECs as applicable.
BI-1A - Measures recorded daily usage for UNEs and Resale and includes indust standard
electronically transmitted usage records for feature group switched access N TE 1 local
measured usage, local message usage, toll usage, and local exchange service components
priced on a per-use basis, subject to exclusions specified below.
B 1-1 B - Measures the percent of recorded daily usage for Jointly provided switched access provided
within four days. This includes usage created by the CLEC and Owest or IXC providing
access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group
, Feature Group D , Phone to Phone IP Telephony, 8XX access, and 900 access and their
successors or similar Switched Access services.
BI-1C - Provides separate reporting for two elements captured in BI-1A above, as follows:
. BI-1C-1 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for feature group switched access, NOTE 1
subject to exclusions specified below.
. BI-1C-2 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for local measured usage, local
message usage, toll usage, and local exchange service components priced on a per-use
basis, subiect to exclusions specified below.
Reporting Period: One month Unit of Measure:
BI-, BI-1C-, BI-1C-2: Average Business Da
BI-1B: Percent
Disaggregation Reporting: State level.Reporting Comparisons: CLEC aggregate
individual CLECs, and Owest Retail resultsFormula:
BI-, BI-1C-, BI-1 C-2 (for specified products & records) = L:(Date Record Transmitted or made
available - Date Usage Recorded) + (Total number of records)
BI-1 B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total
daily usage records for Jointly provided switched access in the report period)) x 100
Exclusions:
Instances where the CLEC requests other than daily usage transmission or availability.
Duplicate records.
Product Reporting:
. UNEs and Resale
. Jointly-provided Switched Access
Standards:
BI-1A: Parity with Owest retail.
BI-1B: 95% within 4 business days
BI-1C-, BI-1C-2: Diagnostic Comparison with the
Owest Retail results used in standard for
BI-
Availability:
Available
Notes:
1. "Feature group switched access" includes all
type 11 OXXX detail records for Feature
Groups A, B, C, and D.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 80
81-2 - Invoices Delivered within 10 Days
Purpose:
Evaluates the timeliness with which Qwest delivers industry standard electronically transmitted bills to
CLECs, focusing on the percent delivered within ten calendar days.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the number of days
between the bill date and bill delivery.
Includes all industry standard electronically transmitted invoices for local exchange services and
toll, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined Qwest Disaggregation Reporting: State level
Retail/CLEC results (Parity by design)
Formula:
((Count of Invoices for which Bill Transmission Date to Bill Date is ten calendar days or less) -;- (Total
Number of Invoices)) x 100
Exclusions:
Bills transmitted via paper, magnetic tape , CD-ROM, diskette.
Records with missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
UNEs and Resale Parity by design.
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 81
81-3 - Billing Accuracy - Adjustments for Errors
Purpose:
Evaluates the accuracy with which Qwest bills CLECs, focusing on the percentage of billed revenue
adiusted due to errors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total
billed revenue.
Both the billed revenue and amounts adjusted off bills due to error are calculated from bills
rendered in the reporting period.
Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the reporting
period that involve, either in part or in total, adjustment codes related to billing errors. (Each
adiustment thus qualifvinq is added to the sum in its entirety.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: State level.
individual CLECs, and Qwest Retail results
Formula:
(L(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to Errors) + (Total
Billed Revenue billed in Reporting Period)) x 100
Exclusions:
. BI-3A - UNEs and Resale - None
. BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of GLEe-caused
errors in return of minutes of use
Product Reporting:Standards:
BI-3A - UNEs and Resale BI-3A - UNEs and Resale: Parity with Qwest
BI-3B - Reciprocal Compensation Minutes of retail bills.
Use (MOU)BI-3B - Reciprocal Compensation (MOU) -
95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 82
BI-4 - Billing Completeness
Purpose:
UNEs and Resale - Evaluates the completeness with which Qwest reflects non-recurring and
recurring charges associated with completed service orders on the bills.
Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which Qwest
reflects the revenue for Local Minutes of Use associated with CLEC local traffic over Qwest's
network on the bills.
Description:
BI-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges
associated with completed service orders appear on the correct bill.*
BI-4B - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local
minutes of use appearing on the correct (current) bill.*
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLECs, and Qwest Retail results
Formula:
BI-4A - UNEs and Resale = (L(Count of service orders with non-recurring and recurring charges
associated with completed service orders on the bills that are billed on the correct bill + total
count of service orders with non-recurring and recurring charges associated with completed
service orders billed on the bill)) x 100
BI-4B - Reciprocal Compensation MOU = (L(Revenue for Local Minutes of Use billed on the correct*
bill + Total revenue for Local Minutes of Use collected during the month)) x 100
Exclusions: None
Product Reporting:Standards:
UNEs and Resale BI-4A - UNEs and Resale: Parity with Qwest
Reciprocal Compensation (MOU)Retail bills.
BI-4B - Reciprocal Compensation (MOU): 95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 83
Database Updates
DB-1 - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases of E911 , LlDB , and Directory Builder.
Description:
Measures the average time required to update the databases of E911 , LlDB, and Directory
Builder.
Includes all database updates as specified under Disaggregation Reporting completed during
the reporting period.
For DB-1A the time to update the E911 database is provided by the third party vendor that
performs the update. The elapsed time is captured automatically by the database system. There
are no "individual E911 database update records" provided with which to measure the database
update process.
The numerator of DB-1A is calculated by multiplying the vendor-calculated results (Average
Minutes in Process Time) by the denominator (Count of records Processed). This method
produces a result from the vendor data that is the same as that which would be produced by
totalling the update times from individual E911 database update records.
Reporting Period: One month Unit of Measure:
E911 - Hrs: Mins.
LlDB & Directory ListinQs - Seconds
Disaggregation Reporting:
DB-1A: E911 for Qwest Retail and Reseller
GLEe-State level
DB-1B: LlDB for Qwest Retail , Reseller CLEC
and Facilities Based CLEC - Multi
state region-wide level
DB-1 C-1: Listings for all Provider types including
Qwest Retail, Reseller CLEC, and
Facilities Based CLEC , ILEC and
Unknown Provider, Electronically
Submitted, Electronically Processed-
Sub-region applicable to state
Reporting Comparisons:
DB-1A - E911: Combined results for Qwest Retail
and Reseller CLEC Aggregate;
DB-1B - LlDB: Combined results for all Qwest
Retail, Reseller CLEC and Facilities Based CLEC
updates;
DB-1C-1 - Listings: Combined results for all
Provider types including Qwest Retail, Reseller
CLEC, and Facilities Based CLEC, ILEC and
Unknown Provider, Electronically Submitted
Electronically Processed updates. NOTE 1
Formula:
L((Date and Time of database update for each database update as specified under Disaggregation
Reporting in the reporting period) - (Date and Time of submissions of data for entry into the database
for each database update as specified under Disaggregation Reporting in the reporting period)) -;- Total
database updates as specified under Disaggregation Reporting completed in the reporting period
Exclusion:
Invalid start/stop dates/times.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 84
DB-1 - Time to Update Databases (continued)
Product Reporting:Standards:
Not applicable (Reported by database type)OB-1A-E911: Parity by design
OB-1 B-LlOB: Parity by design
OB-1 G-1 - Listings: Parity by design
Availability:Notes:
Available Because they cannot be separated , results for Qwest Retail, Reseller
GLEG, Facilities-based GLEGs, ILEG and Unknown Provider updates
are reported combined within these disaggregations.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B . November 30, 2004 Page 85
D8-2 - Accurate Database Updates
Purpose:
Evaluates the accuracy of database updates completed without errors in the reportinq period.
Description:
Measures the percentage of database updates completed without errors in the reporting period.
Includes all database updates as specified under Disaggregation Reporting completed during the
reportinq period.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:Disaggregation Reporting:
. DB-2C-1 Listings - Combined results for all DB-2C-, Listings for awest Retail, Reseller
awest Retail, Reseller CLEC and Facilities-CLEC, and Facilities-Based CLEC Electronically
Based CLEC Electronically Submitted Submitted , Electronically Processed updates:
Electronically Processed updates Statewide
Formula:
(Total database updates as specified under Disaggregation Reporting completed without errors in the
reporting period + Total database updates as specified under Disaggregation Reporting completed in
the reporting period) x 100
Exclusions:
Invalid start/stop dates/times.
Product Reporting:Standards:
Not applicable (Reported by database type)DB-2C-1 - Listings: Parity by design NOTE 1
Availability:Notes:
Available awest retail and Reseller CLECs are parity by design. Because
Facilities-based CLEC Electronically Submitted, Electronically
Processed cannot be separated out from Reseller CLECs they are
reported combined within this disaqgregation.
awest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 86
Directory Assistance
DA-1 - Speed of Answer - Directory Assistance
Purpose:
Evaluates timeliness of customer access to Qwest's Directory Assistance operators, focusing on how
long it takes for calls to be answered.
Description:
Measures the average time following first ring until a call is first picked up by the Qwest agent/system
to answer Directory Assistance calls.
Includes all calls to Qwest directory assistance during the reporting period.
Because a system (electronic voice) prompts for city, state, and listing requested before the actual
operator comes on the line, the first ring is defined as when the voice response unit places the call
into queue.
Measurements are taken by sampling calls from the network queue at 10-second intervals. A
count of calls in the queue is taken for every sampling event (10-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval. However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as1 0 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Results for Qwest and Disaggregation Reporting:
all CLECs are combined.Sub-region applicable to state
Formula:
1:((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard: Parity by design
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 87
Operator Services
OS-1 - Speed of Answer - Operator Services
Purpose:
Evaluates timeliness of customer access to Owest's operators, focusing on how long it takes for calls
to be answered.
Description:
Measures the time following first ring until a call is answered by the Owest agent.
Includes all calls to Owest's operator services during the reporting period, subject to exclusions
specified below.
Measurements are taken by sampling calls from the network queue at 10-second intervals. A
count of calls in the queue is taken for every sampling event (10-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval.However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Owest and all CLECs Disaggregation Reporting:
are aggregated in a single measure.Sub-region applicable to state
Formula:
L((Date and Time of Call Answer) - (Date and Time of First Ring)) -:- (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard:Parity by design
Availability:Notes:
Available
Owest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 88
Network Performance
NI-1 - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from Owest end offices to CLEC end offices , compared with
the completion of calls from Owest end offices to other Owest end offices, focusing on average busy-hour
blockinQ percentaQes in interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.
Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk
qroups that are .in service during the reporting period, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent Blockage
Reporting Comparisons: Disaggregation Reporting: Statewide level.
CLEC aggregate Reports the percentage of trunks blocking in interconnection final trunks
individual CLEC, and reported by:
Owest Interoffice trunk NI-1A Interconnection (LIS) trunks to Owest tandem offices, with TGSR-blocking results. related exclusions applied as specified below;
NI-1 B LIS trunks to Owest end offices , with TGSR-related exclusions
applied as specified below;
NI-1C LIS trunks to Owest tandem offices, without TGSR-related
exclusions;
NI-1D LIS trunks to other Owest end offices, without TGSR-related
exclusions.
Formula:
~(L(Blockage in Final Trunk Group of Specified Type)x(Number of Circuits in Trunk Group)) -1- (Total Number
of Final Trunk Circuits in all Final Trunk GroupsH x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average
number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type beingmeasured.
Exclusions:
For NI-1A and NI-1B onl
Trunk groups, blocking in excess of one percent in the reporting period, for which:
- A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or
CLECs do not submit, within 20 calendar days of receiving a TGSR:
a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE 3
b) Trouble Reports; orc) Notification of traffic re-routing (as described in Note 1 below).
For NI-NI-NI-and NI-1D:
Trunk groups, blocking in excess of one percent in the reporting period , for which Owest can identify, in
time to incorporate in the regular reporting of this measurement, the cause as being attributable to:
Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure
circumstances;
The CLEC placing trunks in a "busy" condition;
Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely
forecast to Owest. (This portion of the exclusion is limited to being applied in (a) the month the LIS
requests could not be fulfilled, due to lack of facilities, and (b) each month thereafter up to the month
following facility availability OR urH to five months after the month the LIS requests could not be
fulfilled, whichever is sooner NOT 4); or
Isolated incidences of blocking, about which Owest provides notification to the CLEC, that (a) are
not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by
CLEC or Owest, and (c) thus, do not require an actionable TGSR.
Owestldaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 89
NI-1 - Trunk Blockin Continued
. Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review
period.
Toll trunks, non-final trunks, and trunks that are not connected to the public switched network.
. One-way trunks originating at GLEG end offices.
. Qwest official services trunks, local interoffice operator and directory assistance trunks, and local
interoffice 911/E911 trunks.
Records with invalid product codes.
Records missin data essential to the calculation of the measurement er the PID.
Product Reporting: Standards:LIS Trunks Where NI-1A:$; 1%:
Where NI-1A ~ 1%:
Where NI-1B:$; 1%:
Where NI-1B ~ 1%:
NI-1G and NI-1D:
Availability:
Available
1 %
Parity with Qwest Interoffice Trunks to tandems
1 %
Parity with Qwest Interoffice Trunks to end offices
Dia nostic NOTE 5
Notes:
1. Qwest uses TGSRs to notify GLEGs when trunk blocking exceeds standard thresholds or is
determined to be persistent. To respond properly to TGSRs , a GLEG must (a) submit
within 20 days ASRs to provide necessary trunk augmentations to avoid further blocking,
(b) notify Qwest within 20 days that it is initiating a Trouble Report where Qwest traffic
routing problems are causing the blocking referenced by the TGSR, or (c) notify Qwest that
the GLEG will undertake its own re-routing of traffic within 20 days to alleviate the blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in
the month in which the above-specified 20-day response period ends. Thus, any trunk
group excluded in one month will not be excluded in the next month, unless there is (a) a
20-day period following a TGSR ends in that month, (b) there is another TGSR applicable
to the next month for the same trunk group or (c) an exception documented, in lieu of
issuing a subsequent TGSR, where the GLEG's response to the previous TGSR indicated
that, for its own reasons, it plans to take no action at any time to augment the trunk group.
3. GLEG delays are reflected by GLEG-initiated order supplements that move the due date
later.
a) Qwest-initiated due date delays, including supplements made pursuant to Qwest
requests to delay due dates, shall not be counted as CLEGdelays in this
measurement.
b) Qwest-initiated due date changes to earlier dates that the GLEG does not meet shall
not be counted as a GLEG delay in this measurement unless the earlier dates were
mutually agreed-upon.
c) GLEG delays (e.
, "
customer not ready" in advance of a due date) that do not
contribute to a Qwest-established due date being missed shall not be counted as a
GLEG delay in this measurement.
4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period
of time that treats the unforecasted ASR as if it were, in effect, the first forecast for the
facilities needed.
a) Given that forecast advance intervals are currently six months, this provision allows the
exclusion to apply for no longer than that period of time.
b) Nevertheless, this limitation to the exclusion also recognizes that facilities may become
available sooner and, if so, reduces the limitation accordingly. In that context, this
limitation recognizes that, absent a GLEG forecast, Qwest still retains a responsibility to
provide facilities for the ASR, although in a longer timeframe than for ASRs covered by
forecasts. NI-1G and NI-1D will be reported for information purposes only, with no
standard to be applied.
c) This limitation may change depending on the outcome of separate workshops dealing
with issues of interconnection forecasting.
5. NI-1G and NI-1D will be reported for information purposes only, with no standard to be
lied.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 90
NP-1 - NXX Code Activation
Purpose:
Evaluates the timeliness of Owest's NXX code activation prior to the LERG effective date or by the
revised" effective date, as set forth herein.
Description:
NP-1A: Measures the percentage of NXX codes activated in the reporting period that are actually
loaded and tested prior to the LERG effective date or the "revised" date, subject to exclusions
shown below.
NP-1B: Measures the percentage of NXX codes activated in the reporting period that are delayed
beyond the LERG date or "revised" date due to Owest-caused Interconnection facility delays
subject to exclusions shown below. Included among activations counted as a Owest delay in
this sub-measurement are cases in which "6 codes" NOTE 1 associated with the Owest
interconnection facilities are provided late by Owest to the CLEC.
. Owest must receive complete and accurate routing information required for code activation, which
includes but is not limited to "6 codes" for all interconnection trunk groups associated with the
activation no less than 25 days prior to the LERG Due Date or Revised Due Date.
. The "revised" date, for purposes of this measurement, is a GLEe-initiated renegotiation of the
activation effective date that is no less than 25 days after Owest receives complete and accurate
routing information required for code activation, which includes but is not limited to "6 codes" for
all interconnection trunk groups associated with the activation.
. The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to
Owest.
. NXX code activation is defined as complete when all translations associated with the new NXX are
complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if
different than the LERG date).
The NXX code activation completion process includes testing, including calls to the test number
when provided.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLEC and Owest Retail results.
Formula:
NP-1A = ((Number of NXX codes loaded and tested in the reporting period prior to the LERG effective
date or the "revised" date) -;- (Number of NXX codes loaded and tested in the reporting
period)) x 100
Disaggregation Reporting: Statewide.
NP-1B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the
LERG effective date or "revised" date affected by Owest Interconnection Facility Delays)-;-
(Number of NXX codes loaded and tested in the reporting period, including NXX codes
loaded and tested in the reporting period that were delayed past the LERG effective date or
the "revised" date due to Interconnection Facility Delays)) x 100
Exclusions:
NP-1A:
NXX code activations completed after the LERG date or "revised" date due to delays in the
installation of Owest provided interconnection facilities associated with the activations. NOTE 2
NP-1A and NP-1B:
NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than
industry standard (currently 45 calendar days).
NXX codes where OWEST received complete and accurate routing information required for
code activations less than 25 days prior to the LERG due date or Revised due date.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 91
NP-1 - NXX Code Activation (continued)
Product Reporting: None Standards:
NP-1A: Parity
NP-1B: Diaqnostic
Availability:Notes:
Available 6 codes" are industry-standard
designators for local interconnection trunk
groups, consisting of 2 alpha letters and six
numeric digits.
Only Qwest-provided interconnection facilities
are noted in this exclusion, because delays
related to facilities provided by CLECs or
others are accounted for by revising the due
date.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 92
Collocation
CP-1 - Collocation Completion Interval
Purpose:
Evaluates the timeliness of Qwest's installation of collocation arrangements for CLECs, focusing on the
averaQe time to complete such arranQements.
Description:
Measures the interval between the Collocation Application Date and Qwest's completion of the
collocation installation.
Includes all collocations of types specified herein that are assigned a Readv for Service (RFS) date
by Qwest and completed during the reporting period, subject to exclusions specified below.
. ~ollocati?n types inclu~ed are: physical ~ageless, rhysical caged , shared physical caged, physical-
line sharing, cageless-line sharing, and virtual. NOT 1
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest
on a weekend or holiday, the Collocation Application Date is the next business dav following the
weekend or holiday.
Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
Completion of the collocation installation is the date on which the requested collocation arrangement
is Ready For Service" as defined in the Definition of Terms section herein.
Establishment of RFS Dates: RFS dates are established according to intervals specified in
interconnection agreements. Where an interconnection agreement does not specify intervals, or
where the CLEC requests, RFS dates are established as follows:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in seven or fewer calendar days after the quote date and , for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations 90 calendar days after the Collocation Application Date for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations 120 calendar days after the Collocation Application Date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in eight or more calendar days after the quote date and , for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations 90 calendar days after the quote acceptance date for collocations
for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Unforecasted Collocations 120 calendar days after the quote acceptance date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready
- for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 93
CP-1 - Collocation Completion Interval (continued)
collocations for which the CLEC does not provide a forecast to Owest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready-
for virtual collocation applications where the CLEC (1) accepts the quote in eight or more
calendar days after the quote date and (2) provides the equipment to be collocated to Owest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Owest, for
collocations for which the CLEC provides a complete forecast to Owest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Owest, for
collocations for which the CLEC does not provide a forecast toOwest 60 or more calendar
days in advance of the Collocation Application Date.
All Collocations sical virtual forecasted or unforecasted uirin!:l
Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote)
after the Collocation Application Date, or (2) for virtual collocations, 45 days following the date
equipment to be collocated is provided to Owest for collocations in which Major Infrastructure
Modifications are required. Owest will provide to the CLEC, as part of the quotation, the need for
and the duration of, such extended intervals.
When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be
included in CP-1 A
, -
1 B , or -1 C according to the ihterval criteria specified below for these
measurements.
Where there is a GLEe-caused delay, the RFS Date is rescheduled
. RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond
Owest's control, but not for Owest reasons.
. Where CLECs do not accept the quote within thirty days of the quote date, the application is
considered expired.
CP-Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 90 calendar days or less.
CP-1 B Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 91 to 120 calendar days.
CP-1C Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 121 to 150 calendar days.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide.
Formula: (for CP-, CP-1B and CP-1C)
1:((Collocation Completion Date) - (Complete Application Date)) -;- (Total Number of Collocations
Completed in Reporting Period)
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 94
CP-1 - Collocation Completion Interval (continued)
Exclusions:
. CP-1A: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90
calendar days from Collocation Application Date to RFS date.
. CP-1 B: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 91
calendar days or longer than 120 calendar days from Collocation Application Date to RFS date.
. CP-1C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121
calendar days or longer than 150 calendar days from Collocation Application Date to RFS date.
lications.
Standards:
CP-1A: 90 calendar days
CP-1 B: 120 calendar days
CP-1C: 150 calendar da s
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered, they
will be included in this measurement. Non-central office-based types of
collocation (such as remote collocationand field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions , and processes for such
collocation types become finalized , accepted , mature (Le., six months of
experience from first installations), and ordered in volumes warranting
re ortin Le., consistent! more than two er month in an state.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 95
CP-2 - Collocations Completed within Scheduled Intervals
Purpose:
Evaluates the extent to which Qwest completes collocation arrangements for CLECs within the standard
intervals or intervals established in interconnection aqreements.
Description:
Measures the percentage of collocation applications that are completed within standard intervals, including
intervals set forth in interconnection agreements.
Includes all collocations of types specified herein that are assigned a Ready for Service Date RFS date
Qwest and that are completed within the reporting period , including those with GLEe-requested RFS dates
longer than the standard interval and those with extended . RFS dates negotiated with the CLEC (including
supplemented collocation orders that extend the RFS date) subject to exclusions specified below.
Collocation types included are: physical ca~eless, physical caged , shared physical caged, physical-line
sharing, cageless-line sharing, and virtual. OTE 1
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest on a
weekend or holiday, the Collocation Application Date is the next business day following the weekend orholiday.
Major Infrastructure Modifications are defined as conditioning the collocation space , obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
. A collocation arrangement is counted as met under this measurement if its RFS date is met.
Establishment of RFS Dates: RFS dates are established as follows, except where interconnection
agreements require different intervals, in which case the intervals specified in the interconnection
agreements apply:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven
or fewer calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for physical
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations:120 calendar days after the Collocation Application Date for physical
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or
more calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations for
which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the quote acceptance date for collocations
for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of
the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for
virtual collocation applications where the GLEC (1) accepts the quote in seven or fewer calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready - for
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 96
CP-2 - Collocations Completed within Scheduled Intervals (continued)
virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
All Collocations sica virtual forecasted or unforecasted uirin or Infrastructure
Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation
Application Date, or (2) for virtual collocations, 45 calendar days following the date equipment to be
collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are
required. Qwest will provide to the CLEC, as part of the quotation, the need for, and the duration of
such extended intervals.
. When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be included in
CP-
, -
, or -2C according to the criteria specified below for these measurements.
. Where there is a GLEe-caused delay, the RFS Date is rescheduled.
. Where CLECs do not accept the quote within thirty calendar days of the quote date, the application isconsidered expired.
CP-Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast
to Qwest 60 or more calendar days in advance of the Collocation Application Date.
CP-Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for
which CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
CP-All Collocations requiring Major Infrastructure Modifications and Collocations with
intervals longer than 120 days: Measures all collocation installations requiring Major
Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar
days after the Collocation Application Date.
Reporting Comparisons: CLEC aggregate and
individual CLEC results
I Unit of Measure: Percent
Disaggregation Reporting: Statewide level.
Reporting Period: One month
Formula: (for CP-, CP-28 and CP-2C)
((Count of Collocations for which the RFS is met) -;- (Total Number of Collocations Completed in the Reporting
Period)) x 100
Exclusions:
. RFS dates missed for reasons beyond Qwest's control.
Cancelled or expired requests.
Product Reporting: None Standards:
CP-2A & -28: 90%
CP-2C: 90%
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit 8 November 30, 2004 Page 97
CP-2 - Collocations Completed within Scheduled Intervals (continued)
Availability:
Available
Notes:1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered, they will
be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted, mature (Le., six months of
experience from first installations), and ordered in volumes warranting
re ortin Le., consistentl more than two er month in an state.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 98
CP-3 - Collocation Feasibility Study Interval
Purpose:
Evaluates the timeliness of the Owest sub-process function of providing a collocation feasibility study
to the CLEC.
Description:
Measures average interval to respond to collocation studies for feasibility of installation.
Includes feasibility studies, for collocations of types specified herein that are completed in the
reporting period, subject to exclusions specified below. Collocation types included are: physical
cageless, ~hysical caged , shared physical caged, physical-line sharing, cageless-line sharing, and
virtual. NOT
Interval begins with the Collocation Application Date and ends with the date Owest completes the
Feasibility Study and provides it to the CLEC.
The Collocation Application Date is the date Owest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Owest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level.
individual CLEC results
Formula:
L((Date Feasibility Study provided to GLEe) - (Date Owest receives CLEC request for Feasibility
Study)) + (Total Feasibility Studies Completed in the Reporting Period)
Exclusions:
GLEe-caused delays of, or CLEC requests for feasibility study completions resulting in greater
than ten calendar days from Collocation Application Date to scheduled feasibility study completion
date.
Product Reporting: None Standard:10calendar days or less
Availability:Notes:
Available Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered , they will be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and
field connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms
conditions, and processes for such collocation types become
finalized , accepted , mature (i.e., six months of experience from first
installations), and ordered in volumes warranting reporting (i.e.
consistently more than two per month in any state).
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30,2004 Page 99
CP-4 - Collocation Feasibility Study Commitments Met
Purpose:
Evaluates the degree that Qwest completes the sub-process function of providing a collocation
feasibility study to the CLEC as committed.
Description:
Measures the percentage of collocation feasibility studies for installations that are completed within the
Scheduled Interval
The Scheduled Interval is ten calendar days from the Collocation Application Date or, if
interconnection agreements call for different intervals, within intervals specified in the agreements
or if otherwise delayed by the CLEC , the interval resulting from the delay.
Includes all feasibility studies for collocations of types specified herein, that are completed in the
reporting period. Collocation types included are: physical cageless, physical caged, shared
physical caged, physical-line sharing, cageless-line sharing, and virtual. NOTE 1
Considers the interval from the Collocation Application Date to the date Qwest completes the
Feasibility Study and provides it to the CLEC.
. The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Subject to superceding terms in the CLEC's interconnection agreement, when a CLEC submits six
(6) or more Collocation applications in a one-week period in any state, feasibility study intervals
will be individually negotiated and the resulting intervals used instead of ten calendar days in this
measurement.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide level.
Formula:
((Total Applicable Collocation Feasibility studies completed within Scheduled Intervals) + (Total
applicable Collocation Feasibility studies completed in the reporting period)) x 100
Exclusions: None
Product Reporting: None Standard:90 percent or more
Availability:
Available
Notes:1. Collocations covered by this measurement are central office
related. As additional types of central office collocation are
defined and offered, they will be included in this measurement.
Non-central office-based types of collocation (such as remote
collocation and field connection points) will be considered for
either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for
such collocation types become finalized , accepted , mature (Le.
six months of experience from first installations), and ordered in
volumes warranting reporting (Le., consistently more than two
per month in any state).
Qwest Idaho SGAT Third Revision, Seventh AmendedExhibit B November 30 2004 Page 100
DEFINITION OF TERMS
Application Date (and Time) - The date (and time) on which Owest receives from the CLEC a
complete and accurate local service request (LSR) or access service request (ASR) or retail order
subject to the following:
For the following types of requests/orders, the application date (and time) is the start of the next
business day:
(1) LSRs and ASRs received after 3:00PM MT for Designed Services and Local Number
Portability (except non-designed, flow-through LNP).
(2) Retail orders received after 3:00 PM local time for Designed Services.
(3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design
Resale Centrex, non-designed UNE-, Unbundled Loops, and non-designed, flow-through
LNP.
(4) Retail orders for comparable non-designed services cannot be received after closing time, so
the cutoff time is essentially the business office closing time.
For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on
holidays, and do not flow through , the application date (and time) is the next, non-weekendbusiness day.
Automatic Location Information (All) - The feature of E911 that displays at the Public Safety
Answering Point (PSAP) the street address of the calling telephone number. This feature requires a
data storage and retrieval system for translating telephone numbers to the associated address. All
may include Emergency Service Number (ESN), street address, room or floor, and names of the
enforcement, fire and medical agencies with jurisdictional responsibility for the address. The
Management System (E911) database is used to update the Automatic E911 Location Information
databases.
Bill Date - The date shown at the top of the bill, representing the date on which Owest begins to
close the bill.
Blocking - Condition on a telecommunications network where, due to a maintenance problem or an
traffic volumes exceeding trunking capacity in a part of the network, some or all originating or
terminating calls cannot reach their final destinations. Depending on the condition and the part of the
network affected, the network may make subsequent attempts to complete the call or the call may be
completely blocked. If the call is completely blocked , the calling party will have to re-initiate the callattempt.
Business Day - Workdays that Owest is normally open for business. Business Day = Monday
through Friday, excluding weekends and Owest published Holidays including New Year s Day,
Memorial Day, July 4 , Labor Day, Thanksgiving and Christmas. Individual measurement definitions
may modify (typically expanding) this definition as described in the Notes section of the measurement
definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared, meaning the
customer is "back in service
Closed Trouble Report - A trouble report that has been closed out from a maintenance center
perspective, meaning the ticket is closed in the trouble reporting system following repair of the
trouble.
Code Activation (Opening) - Process by which new NPAlNXXs (area code/prefix) is defined
through software translations to network databases and switches, in telephone networks. Code
activation (openings) allow for new groups of telephone numbers (usually in blocks of 10 000) to be
made available for assignment to an ILEC's or CLEC's customers, and for calls to those numbers to
be passed between carriers.
Common Channel Signaling System 7.(CCSS7) - A network architecture used to for the exchange
of signaling information between telecommunications nodes and networks on an out-of-band basis.
Information exchanged provides for call set-up and supports services and features such as CLASS
and database query and response.
Common Transport - Trunk groups between tandem and end office switches that are shared by
more than one carrier, often including the traffic of both the ILEC and several CLEGs.
Completion - The time in the order process when the service has been provisioned and service is
available.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 101
DEFINITION OF TERMS (continued)
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that therequested service order activity is complete.
Coordinated Customer Conversion -- Orders that have a due date negotiated between the ILEC
the CLEC, and the customer so that work activities can be performed on a coordinated basis under
the direction of the receiving carrier.
Customer Requested Due Date - A specific due date requested by the customer which is either
shorter or longer than the standard interval or the interval offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service opens when
notified that a customer has a problem with their service. Once resolved , the disposition of the
trouble is changed to closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single customer, carrier
or pair of carriers used to exchange switched or special, local exchange, or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or time.
Directory Assistance Database - A database that contains subscriber records used to provide live
or automated operator-assisted directory assistance. Including 411 555-1212, NPA-555-1212.
Directory Listings - Subscriber information used for DA and/or telephone directory publishing,
including name and telephone number, and optionally, the customer s address.
DS-O - Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps, but
occasionally at 56 kbps.
DS-1 - Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
DS-3 - Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOC) the ILEC sends the CLEC
identifying the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly connected
and offered.
Final Trunk Groups - Interconnection and interoffice trunk groups that do not overflow traffic
other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC that it has
received the CLECs service request, created a service order, and assigned it a due date.
Flow-Through -The term used to describe whether a LSR electronically is passed from the OSS
interface system to the ILEC legacy system to automatically create a service order. LSRs that do not
flow through require manual intervention for the service order to be created in the ILEC legacy
system.
Interval Zone 1/Zone 2 - Interval Zone 1 areas are wire centers for which Owest specifies shorter
standard service intervals than for Interval Zone 2 areas.
Installation - The activity performed to activate a service.
Installation Troubles - A trouble, which is identified after service order activity and installation, has
completed on a customer s line. It is likely attributable to the service activity (within a defined time
period).
Interconnection Trunks - A network facility that is used to interconnect two switches generally of
different local exchange carriers
Inward Activity - Refers to all orders for new or additional lines/circuits. For change order types
additional lines/circuits consist of all C orders with "I" and "action coded line/circuit USOCs that
represent new or additional lines/circuits, including conversions from retail to CLEC and CLEC to
CLEC.
Jeopardy - A condition experienced in the service provisioning process which results potentially in
the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy has been
identified.
lack of Facilities - A shortage of cable facilities identified after a due date has been committed to a
customer, including the CLEC. The facilities shortage may be identified during the inventory
assignment process or during the service installation process, and typically triggers a jeopardy.
local Exchange Routing Guide (lERG) - A Bellcore master file that is used by the telecom
industry to identify NPA-NXX routing and homing information, as well as network element and
equipment designations. The file also includes scheduled network changes associated with activity
within the North American Numbering Plan (NANP).
local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area that
terminates to another LEC in a local calling area.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 102
DEFINITION OF TERMS (continued)
Local Number Portability (formerly defined under Permanent Number Portability and also
known as - Long Term Number Portability) - A network technology which allows end user
customers to retain their telephone number when moving their service between local service
providers. This technology does not employ remote call forwarding, but actually allows the
customer s telephone number to be moved and redefined in the network of the new service provider.
The activity to move the telephone number is called "porting.
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order services or to
request a change(s) be made to existing services.
MSAlNon-MSA - Metropolitan Statistical Area is a government defined geographic area with a
population of 50 000 or greater. Non-Metropolitan Statistical Area is a government defined
geographic area with population of less than 50 000. Qwest depicts MSA Non-MSA based on NPA
NXX. Where a wire center is predominantly within an MSA, all lines are counted within the MSA.
Mechanized Bill - A bill that is delivered via electronic transmission.
NXX, NXX Code or Central Office Code - The three digit switch entity indicator that is defined by
the "
, "
, and "F" digits of a 10-digit telephone number within the NANP. Each NXX Code
contains 10 000 station numbers.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire , non-complex analog residential and
business services. Can include feature capabilities (e., CLASS features).
Projects - Service requests that exceed the line size and/or level of complexity which would allow for
the use of standard ordering and provisioning processes. Generally, due dates for projects are
negotiated, coordination of service installations/changes is required and automated provisioning may
not be practical.
Query Types - Pre-ordering information that is available to a CLEC that is categorized according to
standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in the installation of a collocation arrangement
when all "operational" work has been completed. Operational work consists of the following as
applicable to the particular type of collocation:
. Cage enclosure complete;
. DC power is active (including fuses available, BDFB (Battery Distribution Fuse Board) in place
and cables between the CLEC and power terminated);
Primary AC outlet in place;
Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between the
Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving the
CLEC). and
The following items complete, subject to the CLEC having made required payments to Qwest
(e., final payment): (If the required CLEC payments have not been made, the following items
are not required for RFS):
Key turnover made available to CLEC.
APOT/CFA complete, as definedlrequired in the CLEC's interconnection agreementand
Basic telephone service and other services and facilities complete, if ordered by CLEC in
time to be provided on the scheduled RFS date (per Qwest's published standard installation
intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order (typically
determined by regulatory rulings, contract terms, or negotiations with CLEC) to indicate when
collocation installation is scheduled to be ready for service, as defined above.
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it does not
meet certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not
included in the LSR; and (2) content, which occur if invalid data is provided in a field. A rejected
service request must be corrected and re-submitted before provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same telephone
number/circuit 10 and at the same premises address within 30 days. The original report can be any
category, including excluded reports, and can carry any disposition code.
Service Group Type - The designation used to identify a category of similar services, ., UNE
loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC work groups
in response to a complete, valid local service request.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 103
DEFINITION OF TERMS (continued)
Service Order Type - The designation used to identify the major types of provisioning activities
associated with a local service request.
Standard Interval - The interval that the ILEC publishes as a guideline for establishing due dates for
provisioning a service request. Typically, due dates will not be assigned with intervals shorter than
the standard. These intervals are specified by service type and type of service modification
requested. ILECs publish these standard intervals in documents used by their own service
representatives as well as ordering instructions provided to CLECs in the Owest Standard Interval
Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior
to the date and time the initial report has a status of "closed.
Tandem Switch - Switch used to connect and switch trunk circuits between and among Central
Office switches.
Time to Restore - The time interval from the receipt, by the ILEC , of a trouble report on
customer s service to the time service is fully restored to the customer.
Unbundled Network Element - Platform (UNE-P) - Combinations of network elements, including
both new and conversions, involving POTS (Le., basic services providing dial tone).
Unbundled Loop - The Unbundled Loop is a transmission path between a Owest Central Office
Distribution Frame, or equivalent, and the Loop Demarcation Point at an end user premises. Loop
Demarcation Point is defined as the point where Owest owned or controlled facilities cease, and
CLEC, end user, owner or landlord ownership of facilities begins.
Usage Data - Data generated in network nodes to identify switched call data on a detailed or
summarized basis. Usage data is used to create customer invoices for the calls.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 104
GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ACD Automatic Call Distributor
ADSL Asymmetric Diqital Subscriber Line
All Automatic Line Information (for 911/E911 systems)
ASR Service Request (processed via Exact system)
BRI Basic Rate Interface (type of ISDN service)
CABS Carrier Access Billing System
CKT Circuit
CLEC Competitive Local Exchange Carrier
Central Office
CPE Customer Premises Equipment
CRIS Customer Record Information System
CSR Customer Service Record
Directory Assistance
Decibel
Database
DSO Digital Service 0
DS1 Diqital Service 1
DS3 Diqital Service 3
E911 MS E911 Management System
EAS Extended Area Service
EB-Electronic Bonding - Trouble Administration
EDI Electronic Data Interchanqe
EELS Enhanced Extended Loops
Emergency Services (for 911/E911)
FOC Firm Order Confirmation
GUI Graphical User Interface
HDSL High-Bit-Rate Digital Subscriber Line
HICAP High Capacity Digital Service
IEC Interexchanqe Carrier
ILEC Incumbent Local Exchanqe Carrier
INP Interim Number Portability
IOF Interoffice Facilities (refers to trunk facilities located between
Qwest central offices)
ISDN Inteqrated Services Digital Network
IMA Interconnect Mediated Access
LATA Local Access Transport Area
LERG Local Exchange Routing Guide
LlDB Line Identification Database
LIS Local Interconnection Service Trunks
LNP Long Term Number Portability
LSR Local Service Request
, T Service Order Types - - N (new), T (to or transfer), C
(chanqe)
NANP North American Numberinq Plan
NDM Network Data Mover
NPAC Number Portability Administration Center
NXX Telephone number prefix
OBF Orderinq and Billinq Forum
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 105
GLOSSARY OF ACRONYMS (continued)
ACRONYM DESCRIPTION
OOS Out of service (type of trouble condition)
OSS Operations Support Systems
PBX Private Branch Exchange
PON Purchase Order Number
POTS Plain Old Telephone Service
PRI Primary Rate Interface (type of ISDN service)
RFS Ready for Service (refers to collocation installations)
SIA SMFE (Strategic Application Architecture Framework and
Environment) Information Access
SOP Service Order Processor
SOT Service Order Type
SS?Siqnalinq System ?
STP Siqnaling Transfer Point
Telephone Number
UDIT Unbundled Dedicated Interoffice Transport
UNE Unbundled Network Element
UNE-Unbundled Network Element - Platform
VRU Voice Response Unit
WFA Work Force Administration
XDSL (x) Digital Subscriber Line. (The "" prefix refers to DSL
generically. An "" replaced by an "A" refers to Asymmetric
DSL, and by an "H" refers to High-bit-rate DSL.)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 106
APPENDIX A
PO-20 Feature Detail Fields
Feature Detail
Resale and UNE-P (POTS and Centrex 21):
CFN
Validate the call forwarding TN
CFNB
Validate the call forwarding TN
CFND
Validate the call forwarding TN
RCYC
FID associated with a call forwarding don t answer usee that determines how many rings before the call
forwards to the TN provided with the eFN or eFND FIDs.
HLN (HLA Hot Line)
FID associated with the usee HLA (which is on our usee list to validate.) The Hot Line feature call
forwards automatically to a pre-programmed number. This TN is provided following the HLN FID. The
data provided in the Feature Detail section on the LSR will be validated against the HLN FID on the
service order to determine whether the FID is present and the TN provided on the LSR with the FID is
correct on the service order.
LINK (HME CALL FORWARDING TO CELLULAR)
FID associated with the usee HME (which is on our usee list to validate.) The HME feature call
forwards a call from the landline telephone number to a cellular telephone number. The LINK FID , along
with the pes telephone number provided in the Feature Detail section on the LSR, will be validated
against the LINK FID on the service order to determine whether the FID is present and the telephone
number provided on the LSR matches the telephone number on the service order.
DES on DID MBB
If the eLEe requests a DID voice mailbox the DID number will follow the FID DES on the LSR in the
Feature Detail section and on the service order. The DES FID along with the DID telephone number
provided in the Feature Detail section on the LSR will be validated against the DES FID on the service
order to determine whether the FID is present and the DID telephone number provided on the matches
the telephone number on the service order.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 107
APPENDIX A (continued)
TN on Custom Ring USOC (RGG1A etc.
We currently have 9 custom ring USOGs on our PO-20 USCG list. Along with the custom ring USCG is
the TN FID. The TN FID along with the custom ring telephone number provided in the Feature Detail
section on the LSR will be validated against the TN FID on the service order to determine whether the
FID is present and the custom ring telephone provided on the LSR with the FID is correct on the service
order. (The validation would only apply if the USCG and FID were present in the Feature Detail section of
the LSR.)
CAS (If provided on LSR for SEA)
Gall Screening Gode Assignment is a FrD associated with the selective class of call feature (which is on
our USCG list to validate.) Along with the GAS FID is a two-digit number that indicates what type of
screening is being requested. The GAS FID along with a two-digit number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USCG and that the two-digit number matches the two-digit number provided on the
LSR.
WW (if provided on LSR for TFM)
Working With is a FID associated with the transfer mailbox feature (which is on our USCG list to validate.
Along with the WW FID is a ten-digit number that indicates where the voice mailbox is located. The WW
FID along with the ten-digit number is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that the ten-
digit number matches the ten-digit number provided on the LSR.
MBOA (if provided on LSR for VFN)
Mailbox out-dial notification is a FID associated with the message notification feature (which is on our
USCG list to validate.) Along with the MBOA FID is a two-digit alphanumeric combination that indicates
where the notification will be sent (Le., identifies pager type.) The MBOA FID along with the two-digit
alphanumeric combination is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USCG and that the two-digit
alphanumeric matches the two-digit alphanumeric provided on the LSR.
DES on VGT (if provided on LSR)
Description is a FID associated with the scheduled greeting feature (which is on our USCG list to
validate.) Along with the DES FID is a ten-digit telephone number that reflects the DID mailbox number.
The DES FID along with the ten-digit telephone number is provided in the Feature Detail section on the
LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USCG
and that the ten-digit telephone number matches the ten-digit telephone number provided on the LSR.
WL (WLS Warm Line)
Warm line timeout is a FID associated with the warm line feature. Along with the WL T FID is a one or two
numeric value that indicates the number of seconds that must elapse before the DMS-100 switch sets up
the connection for a warm line service number. The WL T FID along with the one or two numeric value is
provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated
on the service order behind the feature USCG and that the one or two numeric value matches the one or
two numeric value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 108
APPENDIX A (continued)
FIDs associated with WFA (800 service line feature which is on our usee list to validate):
SIT (if provided on LSR for WFA)
Special identifying telephone number is a FID associated with the 800 service line feature. Along
with the SIT FID is a ten-digit telephone number that reflects the 800 888 877, or 866 service
line feature. The SIT FID along with the ten-digit telephone number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature USCG and that the ten-digit telephone number matches the ten-digit
telephone number provided on the LSR.
SIS (if provided on LSR for WFA)
Special Identifying Telephone Number Supplemental is a FID associated with the 800 service line
feature. The SIS FID along with a one-digit number is provided in the Feature Detail section on
the LSR. The PO-20 review will validate that the FID is floated on the service order behind the
feature USCG and that the one-digit number matches the one-digit number provided on the LSR.
ELN (if provided on LSR for WFA)
800 Service listed name is a FID associated with the 800 service line feature. . Along with the ELN
FID is a listed name, which follows the format of a business name. The ELN FID along with the
name is provided in the Feature Detail section on the LSR. The PO-20 review will validate that
the FID is floated on the service order behind the feature USCG and that the name matches the
name provided on the LSR.
ELA (if provided on LSR for WFA)
800 listed address is a FID associated with the 800 service line feature. Along with the ELA FID
is an address, which follows the format of a listed address plus LATA, State, and ZIP code. The
ELA FID along with the address is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that
the address matches the address provided on the LSR.
AOS (if provided on LSR for WFA)
Area of service is a FID associated with the 800 service line feature. Along with the AOS FID are
one to two alphanumeric characters and three numeric characters which represents LATA and
AG of the address. The AOS FID along with the additional characters are provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature USCG and that the additional characters match the additional characters
provided on the LSR.
ALC (if provided on LSR for WFA)
IntraLATA carrier is a FID associated with the 800 service line feature. It indicates the IntraLATA
carrier for the 800 service. Along with the ALG FID is the three-digit code (OTG) for the
IntraLATA carrier. The ALG FID along with the three-digit code is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USCG and that the three-digit code matches the three-digit code provided on
the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 109
APPENDIX A (continued)
Resale and UNE-P Centrex 21
FIDs associated with 503, 505, SFB , C2T AX (Electronic Business Set USOCs which are on our
USOC list to validate):
KEY (If provided on LSR for Electronic Business Set EBS USOCs)
Key Designation (KEY number) is a FID associated with the Electronic Business Set feature.
Along with the KEY FID is a numeric value that indicates the key designated for different features
or lines on the EBS. The KEY FID along with the numeric value is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USCG and that the numeric value matches the numeric value provided on the
LSR.
MADN (If provided on LSR for Electronic Business Set EBS USOCs)
Multiple Appearance Directory Number Gall Arrangement is a FID associated with the Electronic
Business Set feature. Along with the MADN FID is a set of alpha values that indicate the type
appearance and ring status desired for different features or lines on the EBS. The KEY FID along
with the alpha values is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USCG and that the alpha
values match the alpha values provided on the LSR.
ROL (If provided on LSR for Electronic Business Set EBS USOCs)
Ring On Line is a FID associated with the Electronic Business Set feature. Along with the ROL
FID is an alpha value that indicates if the line will ring (Y or N). The ROL FID along with the alpha
value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the
FID is floated on the service order behind the feature USCG and that the alpha value matches the
alpha value provided on the LSR.
TTYD (If provided on LSR for C2TAX)
Terminal Type is a FID associated with the adjunct module feature. Along with the TTYD FID is a
4 character alpha value based on customer equipment. The TTYD FIO along with the 4 character
alpha value is provided in the Feature Detail section on the LSR. The PO-20 review will validate
that the FID is floated on the service order behind the feature USCG and that the 4 character
alpha value matches the 4 character alpha value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 110