20061113Application Part III.pdf

Section 21
Network Standards
FR-64 LATA LSSGR
GR-334-CORE Switched Access Service
TR-NWT-000335 Voice Grade Special Access Services
TR-TSY-000529 Public LSSGR
TR-NWT-000505 LSSGR Call Processing
FR-NWT-000271 OSSGR
TR-NWT-001156 OSSGR Subsystem
SR-TSY-001171 System Reliability Analysis
21.Transport
Telcordia FR-440
TR-NWT-000499 (TSGR) Transport Systems Generic Requirements
GR-820-CORE Generic Transmission Surveillance; DS1 and DS3 Performance
GR-253-CORE Synchronous Optical Network Systems (SONET)
TR-NWT -000507 Transmission
TR-NWT-000776 NID for ISDN Subscriber Access
TR-INS-000342 High Capacity Digital Special Access Service
ST-TEC-000051 & 52 Telecommunications
Handbooks Volumes 1 & 2
Transmission Engineering
ANSI T1.1 02-1993 Digital Hierarchy - Electrical Interface, Annex B.
21.Loops
TR-NWT-000057 Functional Criteria for Digital Loop Carrier Systems Issue 2
TR-NWT-000393 Generic Requirements for ISDN Basic Access Digital
Subscriber Lines
GR-253-CORE SONET Common Generic Criteria
TR-NWT-000303 Integrated Digital Loop Carrier System Generic Requirements
TR-TSY-000673 Operations Interface for an IDLC System
GR-303-CORE Issue Integrated Digital Loop Carrier System Generic
Requirements
September 13, 2006/ccd/ID
QwestiMCI Negotiated Agreement
CDS -060830-0001 - 270 -
Section 21
Network Standards
TR-NWT-000393 Generic Requirements for ISDN Basic Access Digital
Subscriber Lines
TR-TSY-000008 Digital Interface Between the SLC 96 Digital Loop Carrier
System and a Local Digital Switch
TR-NWT -008 and 303
TA-TSY-000120 Subscriber Premises or Network Ground Wire
GR-49-CORE Generic Requirements for Outdoor Telephone Network Interface
Requirements
TR-NWT-000239 Indoor Telephone Network Interfaces
TR-NWT-000937 Generic Requirements for Outdoor and Indoor Building
Entrance
TR-NWT-000133 Generic Requirements for Network Inside Wiring
21.3.4 Local Number Portability
Number Portability Generic Switching and Signaling Requirements for Number
Portability, Issue 1.00, February 12 1996 (Editor - Lucent Technologies, Inc.
Generic Requirements for SCP Application and GTT Function for Number
Portability, Issue 0.95, Final Draft, September 4, 1996 (Editor - Ameritech Inc.
Generic Operator Services Switching Requirements for Number Portability, Issue
00, Final Draft, April 12, 1996 (Editor - Nortel);
A TIS, TRQ No., Technical Requirements for Number Portability Operator
Services Switching Systems, April 1999;
ATIS, TRQ No., Technical Requirements for Number Portability Switching
Systems, April 1999;
ATIS, TRQ No.3, Technical Requirements for Number Portability Database and
Global Title Translation, April 1999;
FCC First Report and Order and Further Notice of Proposed Rulemaking; FCC
96-286; CC Docket 95-116, RM 8535; Released July 2 1996;
FCC First Memorandum Opinion and Order on Reconsideration; FCC 97-74; CC
Docket 95-116, RM 8535; Released March 11 , 1997.
FCC Second Report and Order, FCC 97-298; CC Docket 95-116, RM 8535;
Released August 18, 1997.21.4 The Parties will cooperate in the development of national standards for
Interconnection elements as the competitive environment evolves. Recognizing that there are
no current national standards for Interconnection network elements, Qwest has developed its
September 13, 2006/ccd1lD
QwestiMCI Negotiated Agreement
CDS -060830-0001 - 271 -
Section 21
Network Standards
own standards for some network elements, including:
Qwest Interconnection - Unbundled Loop #77384
Expanded Interconnection and Collocation for Private Line Transport and Switched
Access Services - #77386
Unbundled Dedicated Interoffice Transport - #77389
Telecommunications Equipment Installation Guidelines - #77350
21.Qwest Technical Publications have been developed to support service
offerings, inform End User Customers and suppliers, and promote engineering
consistency and deployment of developing technologies. Qwest provides all of its
Technical Publications at no charge via website: http://www.awestcom/techpub/
September 13, 2006/ccd1lD
QwestiMCI Negotiated Agreement
CDS -060830-0001 - 272 -
Section 22
Signature Page
Section 22.0 - SIGNATURE PAGE
By signing below, and in consideration of the mutual promises set forth herein , and other good
and valuable consideration , the Parties agree to abide by the terms and conditions set forth in
this Interconnection Agreement.
MClmetro Access Transmission
Signature
Qwest Corporation
'irU,,
Signature
Peter H. Reynolds
Name Printed/Typed
loT. Christensen
Name Printed/Typed
Director - National Carrier Contracts and
Initiatives
Title6J92~
Date
Director-Interconnection Aqreements
Title
D ;;~Jo~
Date
September 13, 2006/ccd/ID
QwestlMCI Negotiated Agreement
CDS -060830-0001 - 273 -
Exhibit A
Idaho
Resale Wholesale Wholesale
Discount Discount
Percentage Percentage
Recurring Nonrecurring
Charges Charges
Wholesale Discount Rates
1.1 Southern Idaho
Basic Exchanoe Residential Line Service 18.25%18.25%
1.2 Basic Exchange Business Line Service 18.25%18.25%
IntraLATA Toll 18.25%18.25%
1.4 Package/Special Services (e., Centrex, Discounted Line/Feature Packages,18.25%18.25%
ISDN, PBX-Trunks, DSS & UAS, Frame Relay Service, LAN, MegaBit and other
ACS)
1.1.Listinos, CO Features & Information Services 18.25%18.25%
Private Line 18.25%18.25%
Operator Services / Directory Assistance COSIDA)18.25%18.25%
Volume PackaQed Services - HiQh Volume Customers 65%65%
Public Access Line (PAl) Service 00%00%
1.2 Northern Idaho
Basic Exchanoe Residential Line Service 19.37%19.37%
1.2.Basic ExchanQe Business Line Service / PBX 19.37%19.37%
1.2.IntraLATA Toll 19.37%19.37%
1.2.4 Package/Special Services (e., Centrex, Discounted Line/Feature Packages,19.37%19.37%
ISDN, PBX-Trunks, DSS & UAS, Frame Relay Service, LAN, MegaBit and other
ACS)
1.2.ListinQs, CO Features & Information Services 19.37%19.37%
1.2.Private Line 19.37%19.37%
ODerator Services / Directorv Assistance (OSIDA 19.37%19.37%
Volume Packaoed Services - Hioh Volume Customers 87%87%
1.2.Public Access Line (PAL Service 00%00%
Customer Transfer CharQe (CTC)
6.2.CTC for POTS Service
Manual
First Line $16.
1.2 Each Additional Line $2.27
1.2 Mechanized
First Line $0.
6.2.1.2.2 Each Additional Line $0.
CTC for Private Line TransDort Services
2.2.First Circuit $38.
6.2.2.Additional Circuit, Der circuit, same CSR $33.
6.2.CTC for Advanced Communications Services, per Circuit $46.
Interconnection
Entrance Facilities
Intentionallv Left Blank
DS1 $103.$208.
DS3 $524.42 $277.
LIS EICT
PerDS1 $0.$0.
2.2 Per DS3 $0.$0.
Direct Trunked TransDort
Intentionallv Left Blank
DS1 IRecurrino Fixed Der Mile
Over 0 to 8 Miles $37.$1.
3.2.2 Over 8 to 25 Miles $37.$1.
Over 25 to 50 Miles $37.$1.
Over 50 Miles $37.$1.
DS3 Recurrino Fixed Der Mile
Over 0 to 8 Miles $257.$19.48
3.2 Over 8 to 25 Miles $260.49 $24.24
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 1 of 19
Exhibit A
Idaho
Over 25 to 50 Miles $260.$26.43
3.4 Over 50 Miles $259.$26.
MultinlexlnQ
7.4.DS1 to DSO $263.$193.
7.4.DS3 to DS1 $304.$193.
Trunk Nonrecunrtna Charoes
Intentionallv Left Blank
DS1 Interface
First Trunk $229.40
2.2 Each Additional Trunk $5.46
DS3 Interface
First Trunk $235.
Each Additional Trunk $11.
Exchanoe Service IEAS/Locan Traffic
End Office Call Termination, Der Minute of Use $0.001343
###
Tandem Switched TransDort, Per Minute of Use $0.000690
Tandem Transmission, Der Minute of Use IRecu"ino Fixed Der Mile)
Over 0 to 8 Miles $0.0004564 $0.0000367
Over 8 to 25 Miles $0.0004564 $0.0000367
Over 25 to 50 Miles $0.0004564 $0.0000367
3.4 Over 50 Miles $0.0004260 $0.0000144
Local Traffic-FCC-ISP Rate CaDs
MOU as of June 14, 2003, rate in effect until further FCC action $0.0007
Miscellaneous CharGes
Expedite Charge (LIS Trunks)Owest's Idaho
Access Service
Catalog
Cancellation Charge (LIS Trunks)Owest's Idaho
Access Service
Catalog
Additional Testing (LIS Trunks)Owest's Idaho
Access Service
Catalog
Transit Traffic
Local Transil (Local Transit Assumed Mileage - 7 Miles)See Tandem See Tandem
Switching and Switching and
Tandem Tandem
Transmission Transmission
Rates Above.Rates Above.
9.2 IntraLATA Transit Toll (IntraLATA Transit Toll Assumed Mileage - 7 Miles)Owest's Idaho Owesl's Idaho
Access Service Access Service
Catalog Catalog
JoinUy Provided Switched Access Owest's Idaho Owest's Idaho
Access Service Access Service
Catalog Catalog
9.4 CateQory 11 Mechanized Record CharQe, Der Record $0.0014877
Collocation
All Collocation
Plan nino and Enoineerino
Intentionallv Left Blank
Cable Auoment Ouote Preoaration Fee $1,264.
Entrance Facility
Standard Shared, Der Fiber $5.$616.
Cross Connect, cer Fiber $5.$722.
ExDress, Der Cable $88.009.
1.3 Cable SDlicino
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page20f19
Exhibit A
Idaho
Fiber - Per Set-$399.
Per Fiber SDliced $37.
1.4 Power Usaoe
-48 Volt DC Power UsaQe, per AmDere, Der Month
Power Plant
Power Plant - Less than 60 AmDS $10.
1.4.Power Plant - Equal to or Greater Than 60 Amps $8.42
1.2 Power Usaoe
1.2.Power Usaae 60 AmDs or Less, Der Amo $2.47
1.4.1.2.2 Power Usaae More Than 60 AmDS, oer AmD $4.
AC Power Feed
AC Power Feed, Der AmD, Der Month
120V $16.09 ' B
208 V, Sinale Phase $27.
208 V, Three Phase $48.25
1.4 240 V, Sinole Phase $32.
240 V, Three Phase $55.
480 V, Three Phase $111.35
AC Power Feed, Der Foot, per Month
20 AmD, Sinole Phase $0.0084 $7.43
1.5.2.2 20 Amp, Three Phase $0.0105 $9.
30 Amp, Sinole Phase $0.0091 $8.02
2.4 30 Amp, Three Phase $0.0125 $11.
5.2.40 AmD, Sinale Phase $0.0107 $9.43
40 AmD, Three Phase $0.0147 $12.
5.2.50 AmD, Sinole Phase $0.0127 $11.
5.2.50 Amo, Three Phase $0.0177 $15.
5.2.60 AmD, Sinole Phase $0.0144 $12.
60 Amp, Three Phase $0.0204 $17.
100 Amp, SinQle Phase $0.0178 $15.
5.2.100 AmD, Three Phase $0.0277 $24.44
8.1.InsDector Labor, per Half Hour
Reaular Hours Rate $28.25
6.2 After Hours Rate, minimum 3 hours $37.
Channel Reaeneration
1.7.DS1 ReQeneration $0.$0.
7.2 DS3 ReQeneration $0.$0.
Collocation Terminations
Shared Access
DSO
Cable Placement, per 100 Pair Block $0.2262 $208.
1.2 Cable Placement, per Termination $0.0090 $4.
Cable, per 100 Pair Block $0.3304 $304.
Cable, DerTermination $0.0066 $4.
Blocks, per 100 Pair Block $0.5730 $528.
Blocks, DerTermination $0.0115 $8.
Black Placement, Der 100 Pair Block $0.2381 $219.
Block Placement, per Termination $0.0048 $3.
1.2 DS1
Cable Placement, Der 28 DS1s $0.4111 $362.
Cable Placement, oer Termination $0.0442 $38.
1.2.Cable, Der 28 DS1s $0.3993 $351.74
8.1.2.4 Cable, per Termination $0.0429 $37.
Panel, Der28 DS1s $0.2742 $241.
1.2.Panel, per Termination $0.0330 $29.
1.2.Panel Placement, per 28 DS1s $0.0847 $74.
1.2.Panel Placement, Der Termination $0.0091 $8.
DS3
Cable Placement, per Termination $0.1521 $134.
3.2 Cable, DerTermination $0.2578 $227.
Panel/ Connector, DerTermination $0.2625 $231.21
3.4 Panel/ Connector Placement, Der Termination $0.0204 $18.
8.1.4 Fiber Termination
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 3 of 19
Exhibit A
Idaho
1.4.Terminations, Der 12 Fibers $26.24 $1,513.
1.4.Additional Connector (if applicable)$0.47 $411.
1.4.Cable RackinQ - Shared, Der 12 Fibers $26.47
1.4.4 Cable Racking - Dedicated $1.$1,433.
Securitv Charoe
Per EmDlovee, Der Card $0.
Card Access, per EmDlovee, per Office $7.
Central Office Securitv Infrastructure ICB ICB
ComDosite Clock / Central Office Svnchronization
10.Svnchronization - ComDosite Clock, Der Port $7.
Intentionally Left Blank
SDace Availabilitv CharGe $313.
Collocation Space Reservation Fee The charge will b
25% of the
Nonrecurring Fee
Collocation SDace ODtion Administration Fee 107.
Collocation SDace ODtion Fee, Der Square Foot $2.
Virtual Collocation
8.2.Plannino and Enoineerino Fees
8.2.Ouote PreDaration Fee 146.B,7
Maintenance Labor, per Half Hour
ReQular Hours Rate $29.
8.2.2.2 After Hours Rate $39.
8.2.Trainino Labor, Der Half Hour
8.2.Reoular Hours Rate $29.
2.4 Bav SDace
8.2.4.Eouipment Bay, Der Shelf $4.
2.4.Virtual SDace Construction, Initial Bav Provided $20.$17 749.
Each Additional Bav SDace $3.854.
8.2.4.4 Virtual Cable Rackina, per Shelf $0.44 $384.
8.2.Enoineerino Labor, Der Half Hour
Reoular Hours Rate $32.
8.2.5.2 After Hours Rate $43.
Installation Labor, Der Half Hour
8.2.Reaular Hours Rate $31.
After Hours Rate $41.
8.2.Rent
8.2.Floor Space Lease, oer SQuare Foot $2.
Rent, Der Shelf $4.
8.2.Intentionallv Left Blank
Power Plant
-48 DC Power Cable
8.2.20 Amp Power Feed $4.$3,985.41
30 Amp Power Feed $5.$4,537.
8.2.40 AmD Power Feed $6.$5,480.42
60 Amp Power Feed $11.$9,706.
1.5 100 AmD Power Feed $18.$16 370.
200Amo Power Feed $34.$30,473.
8.2.300 AmD Power Feed $54.$47 917.
400 Amp Power Feed $77.$68,037.
Caneless Physical Collocation
PlanninQ and EnQineerinQ Fee
8.3.Ouote PreDaraUon Fee $3,146.41 B,7
3.2 SDace Construction and Site PreDaration
Site PreDaration Fee ICB
8.3.2 Bavs $23.$20 603.40
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 4 of 19
Exhibit A
Idaho
3.2.Intentionallv Left Blank
3.2.4 Intentionally Left Blank
3.2.SDace Construction for Each Additional Bav $3.24 854.
3.2.Adiustment for Sinale Bav - ChanQe to Standard Desian $3.1$2,854.
DC Power Cable
20 Amp Power Feed $4.985.41
3.2.7.2 30 Amp Power Feed $5.$4,537.
40 Amp Power Feed $6.22 $5,480.42
3.2.7.4 60 Amp Power Feed $11.$9,706.
3.2.100 AmD Power Feed $18.$16,370.
3.2.200 AmD Power Feed $34.$30,473.
3.2.300 Amp Power Feed $54.$47,917.
3.2.400 Amp Power Feed $77.$68,037.
Floor SDace Lease, Der Square Foot $2.
Caoed Physical Collocation
8.4.1 Plannino and Enoineerino Fee
8.4.Ouote PreDaration Fee 185.B,7
8.4.2 SDace Construction and Site Preoaration
8.4.2.Site Preparation Fee
8.4.Intentionallv Left Blank
8.4.2.Intentionallv Left Blank
8.4.2.4 SDace Construction
8.4.2.4.Caae UD to 100 Sa. Ft.$38.$33,927.
8.4.2.4.Caoe - 101 So. Ft to 200 Sa. Ft.$34.$30 113.
8.4.2.Caoe - 201 So. Ft. to 300 SQ. Ft.$42.$37,154.
4.2.4.4 Cage - 301 Sq. Ft. to 400 Sq. Ft.$44.$38 922.
8.4.2.Intentionally Left Blank
8.4.2.Intentionallv Left Blank
8.4.DC Power Cable
20 AmD Power Feed $5.$4,954.
8.4.7.2 30 AmD Power Feed $6.$5,457.
8.4.40 Amp Power Feed $7.41 $6,526.
8.4.2.7.4 60 Amo Power Feed $12.$10,772.
4.2.100 AmD Power Feed $19.$17 531.
4.2.200 Amn Power Feed $37.$32 634.
8.4.300 Amp Power Feed $58.25 $51 315.
8.4.2.400 AmD Power Feed $82.$72,861.
8.4.Space Construction - Fencing Credit
8.4.Caoe Uo to 100 So. Ft $10.$5,723.
8.4.3.2 Caoe 101 - 200 So. Ft.$12.$7,135.
8.4.CaQe 201 - 300 Sa. Ft.$14.47 $8,015.26
8.4.3.4 CaQe 301 - 400 SQ. Ft.$16.$8,851.38
8.4.4 Floor SDace Lease, Der Square Foot $2.
8.4.Intentionallv Left Blank
8.4.Intentionallv Left Blank
8.4.Intentionallv Left Blank
8.4.Groundino
8.4.2/0 AWG, Der Foot $0.0097 $8.
8.4.8.1/0 AWG, oer Foot $0.0170 $14.
8.4.4/0 AWG, per Foot $0.0200 $17.
8.4.8.4 350 kcmil, Der Foot $0.0258 $22.
8.4.500 kcmil, Der Foot $0.0299 $26.
8.4.750 kcmil, Der Foot $0.0456 $40.
Adiacent Collocation ICB
Remote Collocation
Phvsical & Virtual Remote Collocation
SDace (Der Standard Mountina Unit)$0.$665.47
FDI Terminations (eer 25 Pair)$0.$484.
Power Usaae
Qwest Idaho SGA T Third Revision Exhibit A 7th Amended March 24, 2005 Page 5 of 19
Exhibit A
Idaho
Power Usaoe 60 AmDs or Less, per AmD $2.47
3.2 Power Usaoe Mare Than 60 Amps, per Amp $4.
1.4 Ouote Preoaration Fee $1,064.
6.2 Adiacent Remote Collocation
6.2.Adiacent Remote Collocation New ICB
2.2 Adiacent Remote Collocation Existino)
6.2.2.SDace (oer Standard Mountina Un~)$0.$665.47
6.2.2.2 FDI Terminations (per 25 Pair)$0.$484.
Power UsaQe
6.2.Power UsaQe 60 AmDs or Less, Der AmD $2.47
6.2.2.3.2 Power Usaae More Than 60 AmDS, Der AmD $4.
6.2.2.4 Ouote PreDaration Fee 064.
Additional Virtual Remote Collocation Elements
Flat CharQe, Der Job $36.
EnQineerino Rate, Der Half Hour $35.
Maintenance, Der Half Hour $29.40
3.4 Installation, Der Half Hour $29.40
Trainino, Der Half Hour $29.40
CLEC to CLEC
DesiQn EnQineerinQ & Installation
Flat Charoe CDesion Enaineerino - No Cables $634.
1.2 Fiber Flat Charoe $1,229.
Cable Rackino, Per Foot
DSO, oer Foot, Der Cable $0.11848
7.2.2 DS1, Der Foot, Der Cable $0.13075
7.2.DS3, Der Foot, Der Cable $0.10234
7.2.Fiber, Der Foot, Der Fiber $0.93313
Virtual Connections (if aDDlicable - Connections onlv: No cables)
DSO (Per 100 Connections $194.
3.2 DS1 (Per 28 Connections) $91.
DS3 (Per 1 Connection)$5.
3.4 Fiber Connections, Der Fiber SDliced $37.
7.4 Cable Hole (if ADDlicable)$386.
CLEC to CLEC Cross Connection $201.
Interconnection Distribution Frame (leD F) Collocation
Annlicatlon to Reouest Cancellation No Charoe
Microwave Collocation Under
DeveloDment
IntentionallY Left Blank
IntentionallY Left Blank
DC Power Reduction
13.Ouote PreDaration Fee $703.
13.2 Power Reduction Less than 60 Amos $494.
13.Power Reduction Eoual to 60 Amps $706.
8.13.Power Reduction Greater than 60 AmDs, Der AmD $895.
13.Power On / Off $621.
13.Battery Distribution Fuse Board CBDFB) Rent $64.
Collocation Transfer of ResDonsibilitv
14.Intentionallv Left Blank
14.2 Assessment Fee 036.
14.Network Svstems Administration Fee 586.
IntentionallY Left Blank
0 Unbundled Network Elements (UNEs)
Interconnection Tie Pairs ITP) - Per Termination
DSO $0.
9.1.DS1 $1.24
DS3 $14.
Owest Idaho SGATThird Revision Exhibit A 7th Amended March 24, 2005 Page 6 of 19
Exhibit A
Idaho
Unbundled Loons
9.2.AnaloQ LOaDS See 9.2.4
Wire Voice Grade LoaD
1.1.Zone 1 $15.
9.2.Zone 2 $23.
9.2.Zone 3 $40.
9.2.1.2 Intentionallv Left Blank
9.2.Wire Voice Grade LOOD
9.2.Zone 1 $30.
9.2.3.2 Zone 2 $46.
Zone 3 $79.47
9.2.2 Nonloaded LOODS See 9.2.4
9.2.2.Wire Nonloaded LoaD
Zone 1 $15.
Zone 2 $23.
Zone 3 $40.
2.2.2 Intentionallv Left Blank
9.2.2.Wire Nonloaded Loon
9.2.2.Zone 1 $30.
9.2.3.2 Zone 2 $46.
9.2.Zone 3 $79.47
9.2.2.4 LOOD Unloadino $9., 8
9.2.2.LoaD Conditionino $22.A, 8
9.2.DiQital CaDable LoaDs
9.2.Basic Rate ISDN / xDSL-1 CaDable / ADSL ComDatible LoaD See-9.2.
9.2.Zone 1 $15.
9.2.Zone 2 $23.
Zone 3 $40.
Intentionallv Left Blank
9.2.DS1 CaDable LoaD See-9.
9.2.Zone 1 $86.48
9.2.3.2 Zone 2 $86.46
9.2.Zone 3 $99.
9.2.3.4 DS3 CaDable LoaD See-9.
9.2.Zone 1 $941.
3.4.2 Zone 2 $955.
9.2.3.4.Zone 3 264.
9.2.OC - n CaDable LoaD See-9.2.
OC-$924.
9.2.5.2 OC-$1,314.
OC-$3,528.
9.2.Wire Extension Technoloov $22.
2.4 Loop Installation Charges for 2 & 4 wire Analog / Non-Loaded, ADSL Compatible, ISDN BRI See 9.1 &
CaDable and xDSL - I CaDable Loons where conditionino is not required.
Basic Installation
2.4.First $11.
9.2.4.Each Additional $6.
Basic Installation with Performance TestinQ
2.4.First LOOD $17.
9.2.Each Additional $8.
2.4.Coordinated Installation with Cooperative Testing / Project Coordinated Installation
9.2.4.First LOOD $171.
2.4.Each Additional $94.
9.2.4.4 Coordinated Installation without Cooperative Testing / Project Coordinated
Installation
9.2.4.4.First LOOD $59.
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 7 of 19
Exhibit A
Idaho
4.4.2 Each Additional $53.
2.4.5 Basic Installation with Cooperative Testina
First Looo $142.
2.4.Each Additional $94.
9.2.DS1 LoaD Installation CharQes See 9.
9.2.Basic Installation
First LOOD $128.
Each Additional $99.
Basic Installation with Performance Testino
First LoaD $279.
5.2.2 Each Additional $212.
9.2.Coordinated Installation with Cooperative Testing / Project Coordinated Installation
First LoaD $316.
Each Additional $222.40
5.4 Coordinated Installation without Cooperative Testing / Project Coordinated
Installation
9.2.5.4.First LOOD $135.
5.4.Each Additional $106.
Basic Installation with Cooperative Testing
First LOOD $272.
9.2.5.2 Each Additional $195.
DS3 Looo Installation Charoes See 9.2.3.4
Basic Installation
First LOOD $128.
Each Additional $99.
6.2 Basic Installation with Performance Testino
6.2.First Loop $279.
Each Additional $212.
9.2.Coordinated Installation with Cooperative Testing / Project Coordinated Installation
9.2.First LoaD $316.
3.2 Each Additional $222.40
Coordinated Installation without Cooperative Testing / Project Coordinated
Installation
9.2.6.4.First LOOD $135.
9.2.Each Additional $106.
Basic Installation with CooDerative TestinQ
9.2.First LOOD $272.
9.2.Each Additional $195.
OC - 3, 12,48 Loop Installation Charges See 9.2.
Basic Installation
First LoaD $128.71
Each Additional Loop $99.
9.2.Basic Installation with Performance TestinQ
First Loop $279.
7.2.2 Each Additional LoaD $212.
9.2.Coordinated Installation with Cooperative Testing
First LOOD $316.
9.2.3.2 Each Additional LoaD $222.40
Coordinated Installation without Cooperative Testina
9.2.7.4.First LooD $135.
7.4.2 Each Additional LoaD $106.
9.2.Basic Installation with Cooperative Testing
9.2.First LOOD $272.24
9.2.Each Add~ional Loop $195.
Private Line to Unbundled Loop Conversions $34.
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 8 of 19
Exhibit A
Idaho
SubioOD
Wire Distribution LOOD ADDlies to both Analoo and Nonloaded
First $107.
1.2 Each Additional $29.
First & Each Additional 2-Wire Distribution LoaD
Zone 1 $11.
3.2 Zone 2 $16.
Zone 3 $27.
3.2 Intentionallv Left Blank
Intra-BuildinQ Cable LOOD, Per Pair $0.
No DisDatch, First $51.
No DisDatch, Each Additional $21.
DisDatch, First $98.
3.4 Dispatch, Each Additional $31.
3,4 Feeder LoaD
3.4.DS1 CaDable Feeder LOOD
3.4.First $310.
3.4.1.2 Each Additional $221.
3.4.First & Each Additional DS1 Capable Feeder LoaD
3.4.Zone 1 $77.
3.4.3.2 Zone 2 $77.17
3.4.Zone 3 $90.
MTE Terminal Sublooo Access
SublooD MTE - POI Site Inventory (per request)$110.4E
MTE - POI RearranQement of Facilities ICB
MTE - POI Construction of New SP~ I ICB
Intentionallv Left Blank
Field Connection Point FCP\
Feasibilitv Fee / Ouote Preparation Fee 197.
FCP Reclassification $463.2
Intentionallv Left Blank
Intentionallv Left Blank
Intentionally Left Blank
Construction Fee ICB
Shared Services
Shared Looo, oer Looo $0.$33.
9.4.2 UNE - P Line SDlittino
9.4.2.Basic Installation Charoe for UNE-P Line SDlittina $33.
9.4.Loop SDlIttino
Basic Installation Charae for LoaD SDlittino $33.
9.4.4 ass, per Line, per Month $3.23
9.4.Reclassification CharQe ICB
9.4.SDlItter Shelf Charoe $4.$503.
9.4.SDlitter TIE Cable Connections
9.4.SDlitter in the Common Area-Data to 410 block $3.689.
9.4.Spl~ter in the Common Area-Data direct to CLEC $3.850.
9.4.7.SplitteronthelDF- Data to 410 Block $0.$834.
9.4.7.4 SDlitter on the IDF - Data direct to CLEC $1.623.47
SDlitter on the MDF-Data to 410 block $0.$861.
9.4.Splitter on the MDF - Data direct to CLEC $2.922,42
9.4.Enoineerino $1,079.
Network Interface Device /NIDI $0.$52.
Unbundled Dedicated Interoffice Transport UDITI
DSO UDIT IRecurrino Fixed oar Mile $241.
Over 0 to 8 Miles $24.$0.29
Owest Idaho SGA T Third Revision Exhibn A 7th Amended March 24, 2005 Page 9 of 19
Exhibit A
Idaho
Over 8 to 25 Miles $24.$0.
Over 25 to 50 Miles $24.$0.
1.4 Over 50 Miles $24.$0.
6.2 DS 1 UDIT (Recurrinq Fixed & per Mile)$284.
6.2.Over 0 to 8 Miles $36.$3.
Over 8 to 25 Miles $37.$3.
Over 25 to 50 Miles $39.$1.
2.4 Over 50 Miles $37.$0.
DS3 UDIT Recurrina Fixed Der Mile $284.
Over 0 to 8 Miles $238.$54.
3.2 Over 8 to 25 Miles $242.$16.
Over 25 to 50 Miles $223.$21.
3.4 Over 50 Miles $235.$14.
OC-3 UDIT (Recurrina Fixed Der Mile $295.
6.4.Over 0 to 8 Miles $763.$36.
6.4.2 Over 8 to 25 Miles $763.$36.
6.4.Over 25 to 50 Miles $763.$36.
6.4.4 Over 50 Miles $763.$66.
OC-12 UDIT Recurrina Fixed Der Mile $295.
Over 0 t08 Miles 163.$72.66
5.2 Over 8 to 25 Miles 163.$72.66
Over 25 to 50 Miles $2,163.$72.
5.4 Over 50 Miles 163.$135.
9.6.OC-48 UDIT (Recurrina Fixed Der Mile $295.
Over 0 to 8 Miles $4,420.$183.
Over 8 to 25 Miles $4,420.$183.
Over 25 to 50 Miles $4,420.$183.
6.4 Over 50 Miles $4,420.$346.
UDIT DSO Channel Performance
DSO UDiT Low Side Channelization $13.
7.2 DS1/ DSO Low Side Channelization $7.$191.
UDIT MultiDlexino (Stand Alone)
DS1 to DSO $263.$238.
8.2 DS3 to DS1 $304.996.
Extended Unbundled Dedicated Interoffice Transport
DS1 E-UDIT $80.$339.
9.2 DS3 E-UDIT $371.$347.
OC-3 E-UDIT $819.$412.
OC-12 E-UDIT 256.$427.
OC-48 E-UDIT $3 299.92 'U13.
Remote Node / Remote Port
10.OC-3 Remote Node
10.Remote Node $476.
10.DS1 Remote Port $3.$198.
10.DS3 Remote Port $49.$198.
10.2 OC-12 Remote Node
10.2.Remote Node $894.
10.DS1 Remote Port $12.$198.
10.DS3 Remote Port $33.$198.
10.2.OC-3 Remote Port $103.$198.
10.OC-48 Remote Node
10.Remote Node $3,207.
10.3.2 DS3 Remote Port $22.$198.
10.OC-3 Remote Port $121.$198.
10.3.4 OC-12 Remote Port $479.45 $198.
UDIT Rearranoement
11.DSO SinQle Office $164.40
11.DSO Dual Office $206.
11.HiQh CaDacitv SinGle Office $221.
11.4 Hiah CaDacitv Dual Office $249.
Unbundled Dark Fiber UDF
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 10 of 19
Exhibit A
Idaho
Simole $196.
1.2 Comolex $251.
7.2 Reid Verification and Quote PreDaration (FVOP)$907.
Reid Verification Enoineerino Verification $297.
7.4 UDF - Sinole Strand
7.4.UDF - Interoffice Facilitv lUDF-IOF) - SinQle Strand
7.4.Order Charoe, Der First Strand / Route / Order $492.
1.2 Order Charoe, Each Additional Strand / Same Route $255.
7.4.Fiber TransDort, Der Strand / Mile $50.
7.4.1.4 Termination, Fixed, Der Strand / Office / Termination $4.
Fiber Cross-Connect, per Strand / Office $2.$19.
7.4.2 UDF-LoOD Charaes - Sinale Strand
7.4.Order Charoe, Der First Strand / Route / Order $492.
7.4.2.2 Order Charoe, Each Additional Strand / Same Route $255.
Fiber Loop, per Strand / Route $88.
7.4.2.4 Termination, Fixed, per Strand / Office $4.
7.4.2.Termination, Fixed, Der Strand / Premise $3.
Fiber Cross-Connect, Der Strand / Office $2.$19.
7.4.Extended Unbundled Dark Fiber E-UDF) - Sinole Strand
7.4.Order Charoe, oer First Strand / Route / Order $492.
Order Charoe, Each Additional Strand / Same Route $255.
7.4.Fiber TransDort, Der Route / Strand $96.
7.4.3.4 Termination, Fixed, Der Strand / Office $4.
7.4.Termination, Fixed, Der Strand / Premise $3.
7.4.3.Fiber Cross-Connect, Der Pair $2.$19.
UDF - Der Pair
UDF-IOF Charoes - per Pair
Order CharQe, Der First Pair / Route / Order $492.
Order Charne Each Additional Pair / Same Route $255.
Fiber Transport, per Pair / Mile $66.
1.4 Termination, Fixed, per Pair / Office / Termination $7.
Fiber Cross-Connect, Der Pair / Office $4.43 $19.
5.2 UDF-LoOD Charaes - Der Pair
Order Charoe, Der First Pair / Route / Order $492.
5.2.Order Charoe, Each Additional-Pair / Same Route $255.
Fiber Loop, per Route / Der Pair $131.
5.2.Termination, Fixed, per Pair / Office $7.
5.2.Termination, Fixed, per Pair / Premise $6.29
Fiber Cross-Connect, Der Pair / Office $3.$19.
Extended Unbundled Dark Fiber E-UDF
Order Charae, Der First Pair / Route / Order $492.
Order Charae, Each Additional-Pair / Same Route $255.
Fiber Transport Der Route / Per Pair $131.
Termination, Fixed Per Pair / Office $7.
Termination Fixed Per Pair / Premise $6.
Fiber Cross-Connect, Der Pair $3.$19.
Dark Fiber Splice $602.
Shared Transoort
Per Minute of Use $0.001110
Unbundled Customer Controlled Rearranoement Element UCCRE)
DS1 Port ICB ICB
DS3 Port ICB ICB
Dial Up Access ICB
9.4 Attendant Access ICB
Virtual Ports ICB
Local Tandem Switchlna
10.DS1 Local Messaoe Trunk Port, per Order $187.
10.DS1 Trunk Group
10.2.First Trunk, per Order $209.
9.10.Each Add~ional Trunk, Der Order $21.
10.Per Minute of Use $0.000690
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page110f19
Exhibit A
Idaho
Local Switchino
11.1 Ports
11.1.1 AnaloQ Line Side Port
11.First Port $1.$10.21
11.1.2 Each Additional Port $1.$5.
11.Dioital Line Side Port (SuDDortinQ BRIISDN), First & Each Additional $12.$205.
11.DiQital Trunk Ports
11.1.PBX / DID Trunk Part, per DSO $2.43 $213.
11.3.2 DS1 Local Messaoe Trunk Port $39.$205.
11.Message Trunk Group, First Trunk $176.
11.1.3.4 Messaoe Trunk GrouD, Each Additional $37.
11.DS1 PRIISDN Trunk Port $198.$611.49
11.1.4 DSO Analoo Trunk Part
11.1.4.First Port $14.$115.
11.Each Additional Port $14.$31.
11.Local Usaae, Der Minute of Use $0.001343
11.2 Vertical Features
11.Basic Features
11.2.Account Codes - Der System $77.41
11.2.1.2 Attendant Access Line, Der Station Line $1.
11.2.1.3 Audible Messaae WaitinQ $0.
11.2.1.4 Authorization Codes,- Der Svstem $231.
11.2.Automatic Line $0.
11.Automatic Route Selection - Common Equipment, Der Svstem 015.
11.2.Call Drop $0.
11.Call Exclusion - Automatic $0.
11.Call Exclusion - Manual $0.46
11.2.1.10 Call Forwardino: Busv Line / Dont Answer Proarammable Service $11.
11.2.Call Forwardino: Dont Answer / Call Forwardino Busv Customer $0.
11.Call Waitino Indication - Der Timina State $0.
11.2.Centrex Common EouiDment 370.
11.2.Call Forwardino Busv Line - IncominQ Only $20.
11.Call ForwardinQ Don t Answer IncominQ Onlv $20.
11.2.CLASS - Continuous Redial $1.
11.1.17 CLASS - Last Call Return $1.
11.2.CLASS - Priorilv Callina $1.
11.2.CLASS - Selective Call Forwardino $1.
11.2.CLASS - Selective Call Reiection $1.
11.1.21 Direct Station Selection / Busy Lamp Field, per ArranQement $0.
11.2.Directed Call Pickup with BarQe-in $13.
11.Directed Call Pickup without BarQe-in $13.
11.2.1.24 Distinctive Rina/Distinctive Call Wanina $27.
11.2.1.25 ExDensive Route Warnina Tone, Der System $49.48
11.Facililv Restriction Level, Der Svstem $30.44
11.GroUD Intercom $0.
11.2.Hot Line, aer Line $1.
11.Huntino: Multiaosition Hunt OueuinQ $29.
11.2.HuntinQ: MuttiDosition with Announcement in Oueue $31.
11.2.HuntinQ: MultiDosition with Music in Oueue $28.
11.ISDN Short Hunt $1.
11.2.Loudsoeaker Paoino, Der Trunk GrouD $183.
11.Make Busv Arranoements, Der GrouD $0.
11.2.Make Busv Arranoements, Der Line $0.
11.Messaoe Center, per Main Station Line $0.
11.MessaQe WaitinQ Visual $0.
11.2.Music On Hold, Der Svstem $20.
11.2.Privacv Release $0.42
11.1.40 Ouerv Time $0.
11.2.1.41 Station CamD-On Service, DerMain Station $0.
11.2.1.42 Time of Day Control for ARS, oer System $95.
11.2.Time of Day NCOS UPdate $0.41
11.1.44 Time of Dav Routing, per Line $0.
11.2.1.45 Trunk Verification from DesiQnated Station $0.
11.2.1.46 UCD in Hunt Group, per Line $0.
11.2.1.47 SMDR-P - Service Establishment Charae, Initial Installation $323.
11.1.48 SMDR-P - Archived Data $170.
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 12 of 19
Exhibit A
Idaho
11.Premium Port - Additional CharGe $3.42 , 12
11.CMS - Svstem Establishment - Initial Installation $962.
11.2.2.2 CMS - Svstem Establishment, SubseQuent Installation $481.
11.2.CMS - Packet Control CaDabilitv, Der Svstem $481.
11.2.4 Conference Callino - Meet Me $32.24
11.2.2.Conference CallinQ - Preset $32.24
11.2.2.Conference CallinQ - Station Dial (6-Wav)$47.48
11.CLASS Call Trace, per Occurrence $1.43
11.Subseouent Order Charoe $12.
11.4 Local Switching - Market Based Rates These rates These rates
are only available are only available
in Zone 1 Wire in Zone 1 Wire
Centers Centers
Customized Routino
12.Development of Custom Line Class Code - Directory Assistance or Operator Services Routing $235.
Only
12.2 Installation CharGe, Der Switch - Directorv Assistance or ODerator Service Routino Only $237.
12.All Other Custom Routino ICB ICB
Common Channel Slonalino/SS7
13.CCSAC STP Port $208.$368.
13.2 CCSAC ODtions Activation Charoe
13.2.Basic Translations
13.First Activation, oerOrder $100.
13.2.Each Additional Activation, per Order $8.
13.2.CCSAC ODtions Database Translations
13.First Activation, Der Order $116.
13.2.2.2 Each Additional Activation, per Order $53.
13.SiQnal Formulation, ISUP, Der Call Set-UD Reauest $0.000524
13.4 SiQnal TransDort, ISUP, Der Call Set-UD Reauest $0.000176
13.Sional TransDort, TCAP, Der Data Reouest $0.000019
13.SiGnal SwitchinG, ISUP, Der Call Set-UD Reauest $0.000983
13.Sional SwitchinG, TCAP, Der Data Reouest $0.000837
Advanced Intellioent Network AIN\
14.AIN Customized Services (ACS)ICB
14.AIN Platform Access (APA)ICB ICB
14.AIN Ouery ProcessinG, Der Ouerv ICB
Line Infonnation Database ILiDB
15.LlDB Storaoe No Charoe
15.Line Validation Administration System Access (LVAS)
15.2.LlDB Line Record Initial Load
15.2.UD to 20000 Line Records 601.
15.2.Over 20,000 Line Records ICB
15.2.Mechanized Service Account Update, per Addition or Update Processed
15.2.Individual Line Record Audit
15.2.4 Account GrouD Audit
15.ExDedited Reauest CharGe for Manual UDdates
15.LlDB Ouerv Service, Der Ouerv $0.0008230
15.4 Fraud Alert Notification, Der Alert No CharQe
8XX Database Querv Service
16.Basic Ouery, Der Ouery $0.0130355
16.POTS Translation $0.00000048
9.16.Call Handlino & Destination Feature $0.00000145
ICNAM PerQuerv $0.000768
IntentionallY Left Blank
Construction CharQes ICB ICB
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 13 of 19
Exhibit A
Idaho
Miscellaneous Charaes
9.20.Additional Enoineerino, Der Half Hour or fraction thereof
20.Additional EnQineerinQ - Basic $31.74
20.Additional EnQineerinQ - Overtime $39.
9.20.Additional Labor Installation, Der Half Hour or fraction thereof
20.Addnional Labor Installation - Overtime $9.
9.20.2.Additional Labor Installation Premium $18.
20.Additional Labor Other, Der Half Hour or fraction thereof
20.Additional Labor Other - Basic $27.
20.Additional Labor Other- Overtime $36.
9.20.Addnional Labor Other - Premium $46.29
20.4 Testino and Maintenance, oer Ha~ Hour or fraction thereof
9.20.4.1 TestinQ and Maintenance - Basic $29.40
20A.2 Testina and Maintenance - Overtime $38.
9.20.4.Testino and Maintenance - Premium $49.
9.20.Maintenance of Service, Der Ha~ Hour or fraction thereof
9.20.Maintenance of Service - Basic $28.
20.5.2 Maintenance of Service - Overtime $36.
20.Maintenance of Service - Premium $46.
20.Additional CooDerative AcceDtance Testino, Der Half Hour or fraction thereof
9.20.Additional CooDerative AcceDtance TestinQ Basic $29.40
20.Additional CooDerative AcceDtance TestinQ Overtime $39.
20.Addnional CooDerative AcceDtance TestinQ - Premium $49.
9.20.Nonscheduled CooDerative Testina, Der Half Hour or fraction thereof
9.20.Nonscheduled CooDerative Testino - Basic $29.40
20.Nonscheduled CooDerative Testino - Overtime $39.28
20.Nonscheduled CooDerative Testino Premium $49.
20.Nonscheduled Manual TestinQ, 'Der Half Hour or fraction thereof
9.20.Nonscheduled Manual Testina - Basic $29.
20.Nonscheduled Manual Testino - Overtime $39.28
9.20.Nonscheduled Manual Testino - Premium $49.
20.Intentionallv Left Blank
20.Intentionallv Left Blank
20.Additional DisDatch $87.
20.Date Chance $10.
20.Desian Chanoe $73.
20.ExDedite Charoe ICB
9.20.Cancellation Charoe ICB
Channel Reaeneratlon
9.21.DS1 $0.$0.
21.DS3 $0.$0.
IntentionallY Left Blank
UNE Combinations
9.23.IntentionaHv Left Blank
23.2 UNE-P Conversion Nonrecurrino Charaes
9.23.2.UNE-P POTS, Centrex, Analoo PBX , Mechanized
23.2.First $0.
9.23.2.1.2 Each Additional $0.
9.23.UNE-P POTS, Centrex, PAL, AnaloQ PBX, Manual
23.2.First $16.22
23.Each Additional $2.
9.23.UNE-P PBX DID Trunks
23.First $28.
23.3.2 Each Additional $2.
9.23.2.4 UNE-P ISDN BRI
23.2.4.First $30.
Owest Idaho SGAT Third Revision ExhiM A 7th Amended March 24, 2005 Page 14 of 19
Exhibit A
Idaho
23.2.4.Each Additional $2.
23.UNE-P ISDN PRI, DSS Der DS1 Facilitv $27.
23.UNE-P ISDN PRI, DSS - per Trunk
23.First $28.
9.23.2.Each Additional $2.
9.23.UNE-P New Connection Nonrecurrino Charaes
9.23.UNE-P POTS, Centrex, Analoo PBX, Mechanized
9.23.First $57.
23.Each Additional $15.
23.UNE-P POTS, Centrex, PAL, AnaloQ PBX, Manual
23.First $82.
9.23.Each Additional $18.
9.23.UNE - P PBX DID - per Trunk $15.
9.23.3.4 UNE - P ISDN BRI $272.
23.UNE - P Trunks
23.DSS Basic Trunk - In Onlv, Out Onlv, or Two 2-Wav $74.2
9.23.5.2 DSS, ISDN PRI Advanced Trunk - In only w / DID & Hunting, or 2-$73.
Way w / DID, Hunting & Answer Supervision
9.23.DSS, ISDN PRI Advanced Trunk - Out Only w/Answer Supervision $74.4
23.Facilities for UNE - P DSS, UNE - P ISDN PRI
9.23.DS1 LoaD Facilitv $279.
9.23.6.2 DS3 LoaD Facilitv $279.
9.23.UNE - P PRI Confiourations
9.23.UNE-P PRI Dedicated PRI 23 + D $596.
9.23.UNE-P PRI Dedicated PRI 24B $576.
23.UNE-P PRI Dedicated PRI 23B + Back-Up D ConfiQuration - 5E $575.
9.23.4 Miscellaneous UNE-P DID Trunks CharQes
23.4.UNE-P ComDlex Translations DiQits OutDulsed ChanQe SiQnalinQ $15.2
23.4.UNE-P DID ComDlex Translations SiQnalina Chanae $35.
9.23.UNE-P DID Block ComDramise $25.
23.4.4 UNE-P DID GroUD of 20 Numbers $31.
23.4.UNE-P DID Reserve Seouential # Block $25.
23.4.UNE-P DID Reserve Nonseouential Telephone Numbers $23.
9.23.4.UNE-P DID Nonseauential Telephone Numbers $33.
9.23.UNE - P Owest DSL See applicable
Owest Retail
Tariff, Catalog,
or Price List
9.23.UNE Combinations - Loap MUX Combinations (LMC)
23.Interconnection TIe Pair IITP), per Termination
23.DS1 $1.
9.23.1.2 DS3 $14.
23.6.2 LoaD MUX 2-Wire Analoo
23.LMC 2-Wire Installation
9.23.First $225.
23.6.2.1.2 Each Additional $148.
9.23.2.2 WireAnaloo LOaD I uses rates from 9.2.
23.Zone 1 $15.
23.Zone 2 $23.
23.6.2.Zone 3 $40.
9.23.LoaD MUX 4-Wire Analoo
9.23.LMC 4-Wire Installation
23.First $225.
23.Each Additional $148.
9.23.3.2 Wire Analoo LoaD (uses rates from 9.2.
23.3.2.Zone 1 $30.
9.23.3.2.Zone 2 $46.
23.3.2.Zone 3 $79.47
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 150119
Exhibit A
Idaho
9.23.6.4 DS1 LoaD MUX
9.23.6.4.LMC DS1 Loop Installation
9.23.6.4.First $285.
23.Each Additional $209.
9.23.6.4.2 DS1 CaDable LoaD' uses rates from 9.
9.23.6.4.2.Zone 1 $86.48
23.6.4.Zone 2 $86.46
9.23.6.4.Zone 3 $99.
23.Private Line to LoaD MUX Conversion $34.
9.23.LMC MultiDlexino
9.23.DS1 to DSO $263.$193.
9.23.6.2 DS3 to DS1 $304.$193.
9.23.DSO Channel Performance
23.DS1/ DSO Low Side Channelization $7.47
9.23.Enhanced Extended Looo EEL\
9.23.EEL DSO 2-Wire AnalOQ
9.23.1.1 EEL 2-Wire LoaD Installation
9.23.1.1 First $245.
23.Each Additional $182.
23.1.2 Wire Analoo LoaD (uses rates from 9.
9.23.1.2.Zone 1 $15.
23.1.2.Zone 2 $23.
23.1.2.Zone 3 $40.
23.EEL DSO 4-Wire AnalOQ
23.EEL 4-Wire LoaD Installation
9.23.First $245.
23.7.2.Each Additional $182.
9.23.7.2.Wire AnaloQ Loop (uses rates from 9.
23.Zone 1 $30.
23.7.2.2.2 Zone 2 $46.
23.Zone 3 $79.47
23.EEL DS1
23.EEL DS1 LoaD Installation
23.First $300.4
9.23.Each Additional $225.
9.23.3.2 DS1 CaDable LoaD (uses rates from 9.
23.3.2.Zone 1 $86.48
23.Zone 2 $86.46
9.23.3.2.Zone 3 $99.
9.23.7.4 EEL DS3
9.23.EEL DS3 LoaD Installation
9.23.First $323.
9.23.7.4.Each Additional $248.
9.23.DS3 Capable Loop (uses rates from 9.2.3.4)
9.23.7.4.2.Zone 1 $941.
9.23.4.2.2 Zone 2 $955.
9.23.7.4.Zone 3 264.
23.Intentionallv Left Blank
9.23.Private Line to EEL Conversion $34.
23.Intentionallv Left Blank
9.23.EEL TransDort
9.23.DSO Recurrina Fixed Der Mile
23.Over 0 to 8 Miles $24.$0.
23.Over 8 to 25 Miles $24.$0.
23.Over 25 to 50 Miles $24.$0.
9.23.Over 50 Miles $24.$0.
9.23.8.2 DS1 (Recurrina Fixed Der Mile
9.23.8.2.Over 0 to 8 Miles $36.$3.
9.23.8.2.Over 8 to 25 Miles $37.26 $3.
23.Over 25 to 50 Miles $39.$1.
9.23.8.2.4 Over 50 Miles $37.$0.
Owest Idaho SGA T Third Revision Exhibit A 7th Amended March 24, 2005 Page 16 Df 19
Exhibit A
Idaho
23.DS3(RecurrinQ Fixed /i,ne, Mile;
9.23.Over 0 to 8 Miles $238.$54.
23.8.3.Over 8 to 25 Miles $242.$16.
9.23.Over 25 to 50 Miles $223.$21.
23.3.4 Over 50 Miles $235.$14.
23.Intentionally Left Blank
9.23.EEL MultiDlexinQ
23.10.DS1 to DSO $263.$246.
9.23.10.DS3toDS1 $304.$246.
23.DSO Channel Performance
23.11.DSO Low Side Channelization $13.
23.11.2 DS1/ DSO Low Side Channelization $7.47
23.Concentration CaDability ICB
Unbundled Packet SwitchinQ
24.Unbundled Packet Switch Customer Channel
24.DSLAM (and Splitter) Functionalitv $21.
9.24.Virtual TransDort $3.
24.Customer Channel Shared Distribution SubioOD $61.
24.Unbundled Packet Switch Interface Port
24.DS1 $158.$210.
24.3.2 DS3 $272.$210.
10.0 Ancillarv Services
10.Local Number Portabilitv
10.LNP Oueries See FCC Tariff
#1 Section 13&
10.LNP Manaoed Cuts
10.Standard Manaoed Cuts, Der Person, Der Half Hour $26.
10.Overtime Manaoed Cuts, per Person, Der Half Hour $34.
10.1.2.Premium ManaQed Cuts, per Person, Der Half Hour $42.21
10.911/E911
10.911/E911 No CharlIe No CharGe
10.White Paoes Directorv Listinas Facilitv Based Providers
10.Primarv Listino No Charoe No Charne
10.3.2 Premium / Privacy Listings General General
Exchange Tariff Exchange Tariff
Rate, Less Rate, Less
Wholesale Wholesale
Discount Discount
10.Directorv Assistance Facilitv Based Providers
10.4.Local Directorv Assistance, per Call $0.
10.4.2 National Directory Assistance, per Call $0.
10.Call BrandinQ, Set- Up and RecordinQ $35,000.
10.4.4 Loadina Brand, Der Switch $500.
10.4.5 Call ComDletion Link, Der Call $0.0893
10.Directorv Assistance List Information
10.Initial Database Load. Der Listino $0.025
10.Reload of Database, Der Listina $0.020
10.Dailv Updates, Der Listino $0.250
10.One-time Set-UD Fee $73.
10.Media CharGes for File Delivery
10.Electronic Transmission $0.0020
10.5.2 TaDes (charQes onlv aDDlv if this is selected as the normal deliverv medium for $30.
10.ShiDDino Charoes for taDe deliverv\ICB
10.Toll and Assistance Ooerator Services Facllitv Based Providers
10.Ootlon A - Per Messaoe
10.Operator Handled CallinQ Card $1.45
10.Machine Handled CallinQ Card $0.
10.Station Call $1.
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 17 of 19
Exhibit A
Idaho
10.1.4 Person Call $3.
10.Connect to Directory Assistance $0.
10.Busv Line Verifv, Der Call $0.
10.Busv Line InterruDt $0.
10.ODerator Assistance, Der Call $0.
10.6.2 ODtion B Per ODerator Work Second and ComDuter Handled Calls
10.6.2.ODerator Handled, Der ODerator Work Second $0.02800
10.Machine Handled, Der Call $0.25000
10.Call Brandino, Set-UD & Recordinn $10,500.
10.6.2.4 Loadino Brand/Per Switch $800.
10.Access to Poles Ducts, Conduits and Ri!lhts of Way (ROW\
10.Pole Inquiry Fee, Der Inquiry $341.
10.7.2 Innerducl InQuirv Fee, Der Inquiry $233.
10.ROW Inouirv Fee, Der InQuirv $378.
10.7.4 ROW Document Preoaration Fee $122.
10.Field Verification Fee, per Pole $20.4
10.Field Verification Fee, per Manhole $190.
10.Planner Verification, Der Manhole $16.
10.Manhole Verification InsDector, Der Manhole $92.
10.Manhole Make-Readv InsDector, oer Manhole $245.
10.Transfer of Responsibility $106.
10.Pale Attachment Fee, oer Foot, per Year $2., 4
10.Innerduct OccuDancv Fee, Der Foot, oer Year $0., 4
10.Access Aoreement Consideration $10.
10.Make Readv
12.0 ODerational Support Systems
12.DeveloDment and Enhancements, Der Order $5.
12.2 Onnoinn Maintenance, Der Order $1.40
12.Dailv Usaoe Record File, Der Record $0.000419
12.Trouble Isolation Charoe See 9.
17.0 Bona Fide Renuest Process
17.Processinn Fee 851.
NOTES:
Unless otherwise indicated, all rates are pursuant to Idaho Public Utilities Commission Dockets:
A AT&T Arbitration Docket USW-96-15, Order No 27738, effective September 17 1998.
B Cost Docket OWE-01-, Order No. 29408 (January 5, 2004) rates effective January 5, 2004.
# Voluntary Rate Reduction, Docket USW-00-, effective 6/10/02. Reductions reflected in the 5/24/02 ExhibitA.
## Second Voluntary Rate Reduction, Docket USW-00-3, effective 6/7/02. Reductions reflected in the 7/10/02 ExhibitA.
### Third Voluntary Rate Reduction, Docket USW-T-Q0-, effective 12/16/02, Reductions reflected in the 10/16/02 Exhibit A
(1) TELRIC rates proposed in Cost Docket OWE-01-11 testimony filed on November 12, 2003. The case was bifurcated and the rates using this footnote are
proposed in Phase 2 ofthe cost docket
(2) Market-based rates.
(3) ICB, Individual Case Basis pricing.
(4) The State of Idaho has retained the oversight on these rates. These rates are not under the jurisdiction of the FCC.
(5) FCC ordered rates pursuant to.the FCC's Order on Remand and Report and Order (Intercarrier Compensation for ISP-Bound Traffic) CC Docket 01-131 (FCC
ISP Order), effective June 14, 2001.
(6) Effective August 1, 2003, Owest will no longer bill the recurring and nonrecurring charges for Channel Regeneration. Owest reserves the right to revert back to
the contractual rate only after appropriate notice is given.
(7J The preliminary Ouote Preparation Fees (OPF) are included in the space construction charges. Upon completion of the collocation construction, the OPF will
be credited to the final space construction charge for the virtual, caged or cageless collocation job. These engineering and planning charges are also included
in the Virtual, Caged and Cageless Ouote Preparation Fees.
(8) Effective 11/04, Owest will no longer perform Bridge Tap and/or Load Coil Removal (Conditioning) to facilitate provisioning of its Owest Retail DSL offering. In
order to permit CLECs to provision their own xDSL Capable Loops, Owest in now re-instituting the charge to continue Conditioning for the 2/4-Wore Unbundled
Loop, ADSL Compatible Unbundled Loop, ISDN (BRI) Capable Unbundled Loop, xDSL-1 Capable Unbundled Loop, Non-Commercial Line Sharing, Line
Splitting, Non-Commercial Shared Distribution Loop and Loop Splitting, effective 3/14/05. Owest cant bill the REC rate structure, but will bill customers the
lower of the two rates.
(9) Owest is voluntarily reducing this rate in order to keep rate relationship with the Fiber Transport "per Pair" rate element
(10) Owest has not implemented this UNE rate or charge in its billing system but reserves the right to assess such a charge in the future.
(11) All technically feasible Vertical Switch Features are available with compatible unbundled switch ports. No monthly recurring charge applies for Basic Vertical
Switch Features. Only basic Vertical Switch Features with nonrecurring charges are listed. Nonrecurring charges are applicable whenever a feature is. added -
whether on new installation, conversion, or change order activity. Vertical Switch Features not listed are included in the cost of the switch port and have a rate
of zero for both recurring and nonrecurring charges.
Owest Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 18 of 19
Exhibit A
Idaho
(121 The Premium Port monthly recurring charge applies in addition to the Analog or Digital Line Side Port recurring charges when Premium Features are ordered
with analog or digital ports.
Owes! Idaho SGAT Third Revision Exhibit A 7th Amended March 24, 2005 Page 19 of 19
Qwe st.
Spirit of Service
Service Performance Indicator Definitions (PI D)
14-State 271 PID Version 8.
QWEST'S SERVICE PERFORMANCE INDICATOR DEFINITIONS (PID)
14-State 271 PID Version 8.
Introduction
Qwest will report performance results for the service performance indicators defined herein. Qwest will report
separate performance results associated with the services it provides to Competitive Local Exchange Carriers
(CLECs) in aggregate (except as noted herein), to CLECs individually and, as applicable, to Qwest's retail
customers in aggregate. Within these categories, performance results related to service provisioning and
repair will be reported for the products listed in each definition. Reports for CLECs individually will be subject
to agreements of confidentiality and/or nondisclosure.
The definitions in this version of the PID apply in the 14 states of Qwest's local service region: Arizona
Colorado, Idaho, Iowa , Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota
Utah, Washington and Wyoming. Individual state Performance Assurance Plans may specify and apply state
specific variations from the Performance Measure definitions and/or standards contained herein.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page i
Qwest's Service Performance Indicator Definitions
Table of Contents
ELECTRONIC GATEWAY AVAILABILITY ...........................................................................
GA-1 - Gateway Availability - IMA-GUI..............................................................................
GA-2 - Gateway Availability - IMA-EDI ..............................................................................
GA-3 - Gateway Availability - EB-TA ..'.'."."".'."'.""".".".""."'.'.""."'."".".'."................
GA-4 - System Availability EXACT .................................................................................
GA-6 - Gateway Availability - GUI -- Repair.......................................................................
GA-7 - Timely Outage Resolution following Software Releases.........................................
PRE-ORDER/ORDER ......................... ..... ........ ............................. ...... ................ ................... 7
PO-1 - Pre-Order/Order Response Times ..".'.'.""'.""'.""."'...""'.'.'.......'...'.......'.............
PO-2 - Electronic Flow-through ........................................................................................
PO-3 - LSR Rejection Notice Interval..................................................
..... .......... ........ ......
PO-4 - LSRs Rejected ......................................................................................................
PO-5 - Firm Order Confirmations (FOCs) On Time ..........................................................
PO-6 - Work Completion Notification Timeliness..............................................................
PO-7 - Billing Completion Notification Timeliness ............................................................
PO-8 - Jeopardy Notice Interval .......................................................................................
PO-9- Timely Jeopardy Notices........................ ..... ....................
................ ................. .....
PO-15 - Number of Due Date Changes per Order ...........................................................
PO-16 - Timely Release Notifications.................
".".""'..".""".".'.".""...""'.'.."""". ..
PO-19 - Stand-Alone Test Environment (SATE) Accuracy ...............................................
PO-20 (Expanded) - Manual Service Order Accuracy ......................................................
ORDERING AND PROVISIONING ......................................................................................
OP-2 - Calls Answered within Twenty Seconds -Interconnect Provisioning Center........
OP-3 - Installation Commitments Met...............................................................................
OP-4 - Installation Interval............. .............. ........... ........ ...........
.............................,....... ..
OP-5 - New Service Quality........................................................................................ "." .
OP-6 - Delayed Days................................................................................................... .....
OP-7 - Coordinated "Hot Cut" Interval- Unbundled Loop ................................................
OP-8 - Number Portability Timeliness .......,.."."."",..".....,."..",..".,.".,.".,.".."................
OP-13 - Coordinated Cuts On Time - Unbundled Loop ...................................................
OP-15 - Interval for Pending Orders Delayed Past Due Date...........................................
OP-17 - Timeliness of Disconnects associated with LNP Orders .....................................
. MAINTENANCE AND REPAIR ...........................................................................................
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center........................
MR-3 - Out of Service Cleared within 24 Hours........... ..... ...... ........
...... ...................... ......
MR-4 - All Troubles Cleared within 48 hours..
............. ...................... ............. ................. .
MR-5 - All Troubles Cleared within 4 hours ......................................................................
MR-6 - Mean Time to Restore ....................
......................................................................
MR-7 - Repair Repeat Report Rate ..................................................................................
MR-8 - Trouble Rate................................................................................................... ......
MR-9 - Repair Appointments Met ............................................ ..... ....................................
MR-10 - Customer and Non-Qwest Related Trouble Reports ..........................................
MR-11 - LNP Trouble Reports Cleared within 24 Hours...................................................
BI LLIN G......................................................................................................................... ..... .
BI-1 - Time to Provide Recorded Usage Records ............................................................
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page ii
Table of Contents (continued)
BI-2 - Invoices Delivered within 10 Days.....
..... ....... .................... ...............................,... ..
BI-3 - Billing Accuracy - Adjustments for Errors ...............................................................
BI-4 - Billing Completeness....................................
......... ............................................... ..
DATABASE UPDATES
.......................................................................................................
DB-1- Time to Update Databases....................................................................................
DB-2 - Accurate Database Updates....................... ........................................,............... ..
DIRECTORY ASSISTANCE
................................................................................................
DA-1 - Speed of Answer - Directory Assistance ..............................................................
OPERATOR SERVICES
......................................................................................................
OS-1 - Speed of Answer - Operator Services.......
................ ................................... ...... ..
NETWORK PERFORMAN CE
......................... ......... ...................... ......................................
NI-1 - Trunk Blocking........................................................................................................
NP-1 - NXX Code Activation............................ ......................................... ............ ........9191
COLLOCATION
....... ......... ...................... ......................................... ............ ................ ....
9393
CP-1 - Collocation Completion IntervaL............................................................................
CP-2- Collocations Completed within Scheduled Intervals..............................................
CP-3 - Collocation Feasibility Study Interval.....................................................................
CP-4 - Collocation Feasibility Study Commitments Met .................................................100
DEFINITION OF TERMS
,..................................................................................................
101
GLOSSARY OF ACRONYMS
...........................................................................................
105
APPENDIX A "'."'.".""."""""""""""""'.'."."""""..........................................................107
Feature Detail..............................................................................................................,...107
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page iii
Electronic Gateway Availability
GA-1 - Gateway Availability - IMA-GUI
Purpose:
Evaluates the quality of GLEC access to the IMA-GUI electronic gateway and one associated system
focusinQ on the extent they are actually available to GLEGs.
Description:
GA-1A: Measures the availability of the IMA-GUI (Interconnect Mediated Access- Graphical User
Interface), and reports the percentage of Scheduled Availability Time the IMA-GUI interface is
available for view and/or input
Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the
currently published hours of availability found on the following website:
http://www.qwestcom/wholesale/cmp/ossHours.html.
GA-1 D: Measures the availability of the SIA system, which facilitates access for the IMA-GUI interface
and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the SIA
system is available. Scheduled availability times will be no less than the same hours as listed for
IMA-GUI and IMA-EDI.
Time Gateway is Available to GLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., IMA-GUI , SIA), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data , collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEC aggregate Disaggregation Reporting: Region-wide level.
results Results will be reported as follows:
GA-1A IMA Graphical User Interface Gateway
GA-1D SIA system
Formula:
((Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period) + (Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 1
GA-2 - Gateway Availability -IMA-EDI
Purpose:
Evaluates the quality of GLEG access to the IMA-EDI electronic gateway, focusing on the extent the
gateway is actually available to GLECs.
Description:
Measures the availability of IMA-EDI (Interconnect Mediated Access - Electronic Data Interchange)
interface and reports the percentage of scheduled availability time the IMA-EDllnterface is available
for view and/or input All times during which the interface is scheduled to be operating during the
reporting period are measured.
Scheduled Up Time hours for IMA-EDI based on the currently published hours of availability found
on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html. Time Gateway is
Available to CLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., IMA-EDI), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data , collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEC Disaggregation Reporting: Region-wide level.
aQQreQate results (See GA-1D for reporting of SIA system availabilitv.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability Time During Reporting Period) ) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 2
GA-3 - Gateway Availability - EB-
Purpose:
Evaluates the quality of CLEC access to the EB-TA interface, focusing on the extent the gateway is
actuallv available to CLECs.
Description:
Measures the availability of EB-TA (Electronic Bonding - Trouble Administration) interface and reports
the percentage of scheduled availability time the EB-TA Interface is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EB-TA), affecting Qwest's ability to serve its customers. An outage is determined
by Qwest technicians through the use of verifiable data, collected from the affected customer(s)
and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 3
GA-- System Availability EXACT
Purpose:
Evaluates the quality of CLEC batch access to the EXACT electronic access service request system
focusinQ on the extent the system is actually available to CLECs.
Description:
Measures the availability of EXACT system and reports the percentage of scheduled availability time
the EXACT system is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.Qwestcom/wholesale/cmp/ossHours.html.
Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the system is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EXACT), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event manaQement systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) + (Number of
Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard: ' 99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 4
GA-6 - Gateway Availability - GUI -- Repair
Purpose:
Evaluates the quality of CLEC access to the GUI Repair electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports
the percentage of scheduled availability time the interface is available for view and/or input All times
during which the interface is scheduled to be operating during the reporting period are measured.
Scheduled Up Time" hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., GUI-Repair), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide level.
a~:lQreQate results
Formula:
(Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period + Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 5
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to software releases for
specified OSS interfaces, focusing on GLEe-affecting software releases involving the specified gateways
or svstems.
Description:
Measures the percentage of gateway or system outages, which are attributable to OSS system
software releases and which occur within two weeks after the implementation of the OSS system
software releases, that are resolved NOTE 1 within 48 hours of detection by the Qwest monitoring group
or reporting by a GLEe/co-provider.
Includes software releases associated with the following OSS interfaces in Qwest: IMA-GUI, IMA-
EDI, and CEMR, Exchan~e Access, Control, & Tracking (EXACT)NOTE 2, Electronic Bonding- Trouble
Administration (EB -TA) aTE 3
An outage for this measurement is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting Qwest's ability to serve its customers or data loss NOTE 4 on
the Qwest side of the interface. An outage is determined by Qwest technicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event management
systems.
The outage resolution time interval considered in this measurement starts at the time Qwest's
monitoring group detects a failure, or at the date/time of the first transaction sent to Qwest that cannot
be processed (Le. lost data), and ends with the time functionality is restored or the lost data is
recovered.
Reporting Period: Monthly Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate Disaggregation Reporting: Region-wide level.
Formula:
((Total outages detected within two weeks of a Software Release that are resolved within 48 hours of the
time Qwest detects the outage) 7- (Total number of outages detected within two weeks of Software
Releases resolved in the Reporting Period)) x 100
Exclusions:
Outages in releases prior to any CLEC migrating to the release.
Duplicate reports attributable to the same software defect.
Product Reporting: None Standards:
Volume = 1-20: 1 miss
Volume;:. 20:95%
Availability:Notes:
1. "Resolved" means that service is restored to the reporting CLEC, as
Available experienced by the CLEC.
2. EXACT is a Telecordia system. Only releases for changes initiated by
Qwest for hardware or connectivity will be included in this measurement.
3. Outages reported under EB-TA are the same as outages in MEDIACC.
4. For data loss to be considered for GA-, a functional acknowledgement
must have been provided for the data in question (e., EDI 997, LSR 10
or trouble ticket number).
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 6
Pre-Order/Order
PO-1 - Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/ordering queries for GLEGs through the use of
Qwest's Operational Support Systems (OSS). Qwest's ass are accessed through the specified gateway
interface.
Description:
PO-1A & PO-1B:
Measures the time interval between query and response for specified pre-order/order transactions through the
electronic interface.
Measurements are made using a system that simulates the transactions of requesting pre-
ordering/ordering information from the underlying existing ass. These simulated transactions are made
through the operational production interfaces and existing systems in a manner that reflects, in a
statistically-valid manner, the transaction response times experienced by GLEG service representatives in
the reporting period.
. The time interval between query and response consists of the period from the time the transaction request
was "sent" to the time it is "received" via the gateway interface.
. A query is an individual request for the specified type of information.
PO-1G:
. Measures the percentage of all IRTM Queries measured by PO-1A & 1B transmitted in the reporting
period that timeout before receiving a response.
PO-1 D:
. Measures the average response time for a sampling of rejected queries across preorder transaction types.
The response time measured is the time between the issuance of a pre-ordering transaction and the
receipt of an error message associated with a "rejected query." A rejected query is a transaction that
cannot be successfully processed due to the provision of incomplete or invalid information by the sender
which results in an error messaQe back to the sender. NOTE 1
Reporting Period: One month Unit of Measure:
PO-, PO-, & PO-1D: Seconds
PO-1G: Percent
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 7
PO-1 - Pre-Order/Order Response Times (continued)
Reporting
Comparisons:
CLEC aggregate.
Disaggregation Reporting: Region-wide level. Results are reported as follows:
PO-1A Pre-Order/Order Response Time for IMA-GUI
PO-1B Pre-Order/Order Response Time for IMA-EDI
Results are reported separately for each of the following transaction types: NOTE 2
1. Appointment Scheduling (Due Date Reservation, where appointment is required)2. Service Availability Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools NOTE 3
8. Resale of Qwest DSL Qualification
9. Connecting Facility Assignment NOTE 4
10. Meet Point Inquiry NOTE 5
For PO-1A (transactions via IMA-GUI), in addition to reporting total response time
response times for each of the above transactions will be reported in two parts: (a) time
to access the request screen, and (b) time to receive the response for the specified
transaction. For PO-1A 6, Telephone Number, a third part (c) accept screen, will be
reported.
For PO-1 B (transactions via IMA-EDI), request/response will be reported as a combined
number.
PO-1C Results for PO-1C will be reported according to the gateway interface used:
1. Percent of Preorder Transactions that Timeout IMA-GUI2. Percent of Preorder Transactions that Timeout IMA-EDI
PO-1D Results for PO-1D will be reported according to the gateway interface used:
1. Rejected Response Times for IMA-GUI2. Reiected Response Times for IMA-EDI
Formula:
PO-1A & PO-1 B = ~((Query Response Date & Time) - (Query Submission Date & Time)) + (Number of
Queries Submitted in Reporting Period)
PO-
PO-
((Number of IRTM Queries measured by PO-1A & 1B that Timeout before receiving
response) + (Number of IRTM Queries Transmitted in Reporting Period)) x 100
~((Rejected Query Response Date & Time) - (Query Submission Date & Time)) +
(Number of Rejected Query Transactions Simulated by IRTM)
Exclusions:
PO-1A & PO-1 B:
Rejected requests/errors, and timed out transactions
PO-1C:
Rejected requests and errors
PO-1D:
Timed out transactions
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 8
PO-1 - Pre-Order/Order Response Times (continued)
Product Reporting: None Standards:
Total Response Time:
1. Appointment Scheduling2. Service Availability
Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools
NOTE: 3
8. Resale of Qwest DSL
Qualification
9. Connecting Facility
Assignment
10. Meet Point Inquiry
IMA-GUI
0::::10 seconds
0::::25 seconds
0::::25 seconds
0::::10 seconds
0::::12.5 seconds
0::::10 seconds
:;; 20 seconds
:;; 20 seconds
:;; 25 seconds
:;; 30 seconds
IMA-EDI
0::::10 seconds
0::::25 seconds
. 0::::25 seconds
0::::10 seconds
0::::12.5 seconds
0::::10 seconds
:;; 20 seconds
:;; 20 seconds
:;; 25 seconds
:;; 30 seconds
PO-1 C-
PO-1 C-
PO-1D-1 & 2
Notes:
1. Rejected query types used in PO-1 D are those developed for internal
Qwest diagnostic purposes.
2. As additional transactions, currently done manually, are mechanized
they will be measured and added to or included in the above list of
transactions, as applicable.3. Results based on a weighted combination of ADSL Loop Qualification
and Raw Loop Data Tool.4. Results based on Connecting Facility Assignment by Unit Query.5. Results based on meet Point Query, POTS Splitter option for Shared
loops.
6. Times reflect non-complex services, including residential, simple
business, or POTS account. Does not include ADSL or accounts::-25
lines.
7. Benchmark applies to response time only. Request time and Total
time will also be reported.
Availability:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004
Diagnostic
Page 9
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent Qwest's processing of CLEG Local Service Requests (LSRs) is completely
electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the service
order rocessor without human intervention or without manual re in.
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic
gateway interface to the Service Order Processor (SOP) without any human intervention.
Includes all LSRs that are submitted electronically through the specified interface during the
reporting period, subject to exclusions specified below.
PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified
electronic gateway interface to the SOP without any human intervention.
Includes all flow-through-eligible LSRs that are submitted electronically through the specified
interface durin the re ortin eriod, sub.ect to exclusions s ecified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG
aggregate , individual CLEG
Disaggregation Reporting: Statewide level (per multi-
state system serving the state).
Results for PO-2A and PO-2B will be reported
according to the gateway interface* used to submit the
LSR:
LSRs received via IMA-GUI
LSRs received via IMA-EDI
CO also reports an aggregate of IMA-GUI and IMA-EDI
results.
Formula:
PO-2A = ((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without
human intervention) + (Total Number of Electronic LSRs that pass through the Gateway
Interface)) x 100
PO-2B = ((Number of flow-through-eligible Electronic LSRs that actually pass from the Gateway
Interface to the SOP without human intervention) + (Number of flow-through-eligible
Electronic LSRs received through the Gateway Interface)) x 100
Exclusions:
Rejected LSRs and LSRs containing GLEC-caused non-fatal errors.
Non-electronic LSRs (e., via fax or courier).
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid startlsto dates/times.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 10
PO-2 - Electronic Flow-through (continued)
Product Reporting:Standards:
Resale PO-2A:
Unbundled Loops (with or CO: CO PO-2B benchmarks minus 10 percent NOTE 2
without Local Number All Other States: Diagnostic
Portability)
PO-: NOTE 2 Local Number Portability
UNE-P (POTS) and UNE-
(Centrex 21)Resale:95%
Line Sharing Unbundled Loops:85%
LNP:95%
UNE-P (POTS & Centrex 21):95%
Line Sharin~r DiaQnostic ",V, ".0
Availability:Notes:
Available (except as The list of LSR types classified as eligible for flow through is contained in
follows):the "LSRs Eligible for Flow Through" matrix. This matrix also includes
availability for enhancements to flow through. Matrix will be distributed
Combined reporting through the CMP process.
of UNE-P (POTS)In Colorado the standard for PO-2 is considered met if the standard for
and UNE-P (Centrex either PO-2A or PO-2B is met. For both PO-2A and PO-, the
21) - beginning with benchmark percentages shown apply to the aggregations of PO-2A-1 and
Jul 04 data on the PO-2A-2 (Le., the combined PO-2A result) and of PO-2B-1 and PO-2B-
Aug 04 report.(Le., the combined PO-2B result).
The standard and future disaggregated reporting of the Line Sharing
Line Sharing -product is TBO, pending resolution of TRO issues.
beginning with Jul 04
data on the Aug 04
report
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 11
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which Qwest notifies CLECs that electronic and manual LSRs were
rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the
LSR for standard categories of errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected during the reporting
period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information
duplicate request or LSR/PON (purchase order number), no separate LSR for each account
telephone number affected , no valid contract, no valid end user verification , account not working in
Qwest territory, service-affecting order pending, request is outside established parameters for
service, and lack of CLEC response to Qwest question for clarification about the LSR.
Included in the interval is time required for efforts by Qwest to work with the CLEC to avoid the
necessity of rejecting the LSR.
. With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving
human intervention) and (2) published Gateway Availability hours for auto-rejects (involving no
human intervention). Business hours are defined as time during normal business hours of the
Wholesale Delivery Service Centers, except for PO-3C in which hours counted are workweek
clock hours. Gateway Availability hours are based on the currently published hours of availability
found on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period: One month Unit of Measure:
PO-3A-, PO-3B-1 & PO-3C - Hrs: Mins.
PO-3A-2 & PO-3B-2 - Mins: Secs.
Disaggregation Reporting:
Results for this indicator are reported according to the gateway interface
used to submit the LSR:
. PO-3A-, LSRs received via IMA-GUI and rejected manually:Statewide
. PO-3A -2; LSRs received via IMA-GUI and auto-rejected: Region
wide
. PO-3B-, LSRs received via IMA-EDI and rejected manually:
Statewide
. PO-3B -, LSRs received via IMA-EDI and auto-rejected: Region
wide
. PO-, LSRs received via facsimile: Statewide
Reporting Comparisons:
CLEC aggregate and
individual CLEC results
Formula:
((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt)) + (Total number of
LSR Rejection Notifications)
Exclusions:
Records with invalid product codes.
Records missing data essential to the catculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by
ordering interface).
Standards:
. PO-3A-1 and -3B-1 : ::; 12 business hours
. PO-3A -2 and -3B -2: ::; 18 seconds
. PO-3C: ::; 24 work week clock
hours
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 12
PO-4 - LSRs Rejected
Purpose:
Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help
address potential issues that might be raised bv the indicator of LSR rejection notice intervals.
Description:
Measures the percentage of LSRs rejected (returned to the GLEe) for standard categories of
errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected or FOC'd during the
reporting period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information;
duplicate request or LSRlPON (purchase order number); no separate LSR for each account
telephone number affected; no valid contract; no valid end user verification; account not working in
Qwest territory; service-affecting order pending; request is outside established parameters for
service; and lack of CLEC response to Qwest ( uestion for clarification about the LSR.
Reporting Period: One month Unit of Measure: Percent of LSRs
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting:
individual CLEC results Results for this indicator are reported according to
the gateway interface used to submit the LSR:
PO-4A-LSRs received via IMA-GUI and
rejected manually - Region wide
PO-4A -2 LSRs received via IMA-GUI and
auto-rejected - Region wide
PO-4B-1 LSRs received via IMA-EDI and
rejected manually - Region wide
PO-4B -2 LSRs received via IMA-EDI and
auto-rejected - Region wide
PO-LSRs received via facsimile -
Statewide
Formula:
((Total number of LSRs rejected via the specified method in the reporting period) + (Total of all LSRs
that are received via the specified interface that were rejected or FOC'd in the reporting period)) x 100
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by Standard: Diagnostic
ordering interface).
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 13
PO-5 - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Qwest returns Firm Order Gonfirmations (FOGs) to GLEGs
response to LSRs/ASRs received from GLECs, focusing on the degree to which FOGs are provided
within specified intervals.
Description:
Measures the percentage of Firm Order Gonfirmations (FOGs) that are provided to CLEGs within the
intervals specified under "Standards" below for FOC notifications.
Includes all LSRs/ASRs that are submitted through the specified interface or in the specified
manner (i.e., facsimile) that receive an FOG during the reporting period , subject to exclusions
specified below. (Acknowledgments sent separately from an FOG (e., EOI 997 transactions are
not included.
. For PO-, the interval measured is the period between the LSR received date/time (based on
scheduled up time) and Qwest's response with a FOG notification (notification date and time).
For PO-, 5C, and 50, the interval measured is the period between the a lication date and time
as defined herein , and Qwest's response with a FOG notification (notification date and time).
. "
Fully electronic" LSRs are those (1) that are received via IMA-GUI or IMA-EOI , (2) that involve no
manual intervention , and (3) for which FOGs are provided mechanically to the GLEG. NOTE 2
. "
Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EDI and involve manual
processing.
. "
Manual" LSRs are received manually (via facsimile) and processed manually.
. ASRs are measured only in business da
. LSRs will be evaluated according to the FOG interval categories shown in the "Standards" section
below, based on the number of lines/services requested on the LSR or, where multiple LSRs from
the same GLEG are related , based on the combined number of lines/services requested on the
related LSRs.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level (per multi-state system
Comparisons: GLEG serving the state).
aggregate and individual Results for this indicator are reported as follows:GLEG results . PO-5A:* FOGs provided for full electronic LSRs received via:
- PO-5A-1 IMA-GUI
- PO-5A-2 IMA-EOI
. PO-5B:FOCs provided for electronic/manual LSRs received via:
- PO-5B-1 IMA-GUI
- PO-5B-2 IMA-EDI
. PO-5C:FOGs provided for manual LSRs received via Facsimile.
. PO-50: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-, PO-5B and PO-5G measurements listed above
will be further disaggregated as follows:(a) FOCs provided for Resale services and UNE-(b) FOGs provided for Unbundled Loops and specified
Unbundled Network Elements(c) FOGs provided for LNP
Formula:
PO-5A:;: UCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received
date/time (based on scheduled up time))" is within 20 minutes) + (Total Number of original
FOC Notifications transmitted for the service category in the reporting period)) x 100
PO-, 5C, & 5D :;: UCount of LSRs/ASRs for which the original FOC's "(FOG Notification Date & Time)
- (Application Date & Time)" is within the intervals specified for the service category involved)
+ (Total Number of original FOC Notifications transmitted for the service category in the
reportinQ periodH x 100
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 14
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Exclusions:
LSRs/ASRs involving individual case basis (ICB) handling based on quantities of lines, as specified
in the "Standards" section below, or service/request types, deemed to be ects.
Hours on Weekends and holidays. (Except for PO-5A which only excludes hours outside the
scheduled up time).
LSRs with GLEe-requested FOC arrangements different from standard FOC arrangements.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Additional PO-50 exclusion:
Records with invalid a lication or confirmation dates.
Product Reporting: Standards:
For PO-5A (all):
. For PO-5B (all):For PO-
, -
5B and
5C:
(a) Resale services
UNE-P (POTS)
and UNE-P Centrex
(b) Unbundled Loops
and specified
Unbundled Network
Elements.
(c) LNP
For PO-50: LIS
Trunks.
For PO-5C (manual):
95% within 20 minutes
90% within standard FOC intervals
(specified below)
90% within standard FOC intervals
s ecified below PLUS 24 hours NOTE 3
85% within ei ht business da s
Standard FOC Intervals for PO-5B and PO-
Product Grou NOTE 1
Resale
Residence and Business POTS
ISDN-Basic
Conversion As Is
Adding/Changing features
Add primary directory listing to established loop
Add call appearance
Centrex Non-Design
with no Common Block Configuration
Centrex line feature chan es/adds/removals allLNP 1-24 linesUnbundled Loops 1-24 loops
2/4 Wire analog
DS3 Ca able
Sub-loop
included in Product Re ortin rou b
Line Sharing/Line Splitting/Loop Splitting
24 shared loops
included in Product Re ortin rou b
Unbundled Network Element-Platform (UNE-P POTS)
1 - 39 lines
FOC Interval
39 lines
10 lines
24 hours
19 lines
24 sub-loops
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 15
Resale
Centrex (including Centrex 21 , Non-design
Centrex 21 Basic ISDN, Centrex-Plus,
Centron, Centrex Primes) 1-10 lines
With Common Block Configuration required
Initial establishment of Centrex CMS services
Tie lines or NARs activity
Subsequent to initial Common Block
Station lines
Automatic Route Selection
Uniform Call Distribution
Additional numbers
UNE-P Centrex 1-10 lines
UNE-P Centrex 21 1-10 lines
Unbundled Loops with Facility Check(NOTE2 3) 1 - 24 loops
2/4 wire Non-loaded
ADSL compatible
ISDN capable
XDSL-I capable
DS 1 capable
Resale
ISDN-PRI (Trunks)
For PO-5D:
LIS Trunks
Notes:
1. LSRs with quantities above the highest number specified for
each product type are considered ICB.
2. Unbundled Loop with Facility Check can be processed
electronically; however, because this category always carries a
72-hour FOC interval the FOC results for this product will
appear in PO-5B if received electronically or PO-5C if received
manually.
3. Unbundled Loop with Facility Check will not add an additional
24 hours to the 72-hour interval if the LSR is submitted
manually.
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Resale
ISDN-Basic
Conversion As Specified
New Installs
Address Changes
Change to add Loop
ISDN-PRI (Facility)
PBX
DSO or Voice Grade Equivalent
DS1 Facility
DS3 FacilitY
LNP
Enhanced Extended Loops (EELs)
(included in Product Reporting group (b))DS1 1-24 circuits
10 lines
24 trunks
25-49 lines
12 trunks
240 trunk circuits
Availability:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004
48 hours
72 hours
96 hours
8 business
davs
Page 16
PO-6 - Work Completion Notification Timeliness
Purpose:
To evaluate the timeliness of Qwest issuing electronic notification at an LSR level to CLECs that
provisioning work on all service orders that comprise the CLEC LSR have been completed in the
Service Order Processor and the service is available to the customer.
Description:
PO-6A & 6B:
Includes all orders completed in the Qwest Service Order Processor that generate completion
notifications in the reporting period, subject to exclusions shown below.
The start time is the date/time when the last of the service orders that comprise the CLEC LSR is
posted as completed in the Service Order Processor.
The end time is when the electronic order completion notice is made available (IMA-GUI) NOTE 1 or
transmitted (IMA-EDI) to the CLEC via the ordering interface used to place the local service
request The notification is transmitted at an LSR level when all service orders that comprise the
CLEC LSR are complete.
With hours: minutes reporting, hours counted are during the published Gateway Availability hours.
Gateway Availability hours are based on the currently published hours of availability found on the
followinq website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period:
I Unit of Measure:One month PO-6A - 6B:Hrs:Mins
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC
aggregate and individual PO-6A Notices transmitted via IMA-GUI
CLEC results.PO-6B Notices transmitted via IMA-EDI
Formula:
For completion notifications qenerated from LSRs received via IMA-GUI:
PO-6A = L((Date and Time Completion Notification made available to CLEC) - (Date and Time the
last of the service orders that comprise the CLEC LSR is completed in the Service Order Processor)).;-
(Number of completion notifications made available in reporting period)
For completion notifications qenerated from LSRs received via IMA-EDI:
PO-6B = 1:((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of
the service orders that comprise the CLEC LSR is completed in the Service Order Processor.
)) .;-
(Number of completion notifications transmitted in reporting period)
Exclusions:
PO - 6A & 6B:
Records with invalid completion dates.
LSRs submitted manually (e., via facsimile).
ASRs submitted via EXACT.
Product Reporting:Standard:
PO - 6A & 6B Aggregate reporting for all products ordered through 6 hours
IMA-GUI and, separately, IMA-EDI (see disaqqregation reporting).
Availability:Notes:
Available The time a notice is "made available" via the IMA-GUI is the time Qwest stores
a status update related to the compl~tion notice in the IMA Status Updates
database. When this occurs, the notice can be immediately viewed by the
CLEC using the Status Updates window or by using the LSR Notice Inquiry
function.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 17
PO-7 - Billing Completion Notification Timeliness
Purpose:
To evaluate the timeliness with which electronic billing completion notifications are made available or
transmitted to CLEGs, focusing on the percentage of notifications that are made available or
transmitted for GLEGs or osted in the billin s stem for Qwest retail within five business da s.
Description:
PO-7A & 7B:
. This measurement includes all orders posted in the GRIS billing system for which billing completion
notices are made available or transmitted in the reporting period, subject to exclusions shown
below.
Intervals used in this measurement are from the time a service order is completed in the SOP to
the time billing completion for the order is made available or transmitted to the GLEG.
- The time a notice is "made available" via the IMA-GUI consists of the time Qwest stores the
completion notice in the IMA Status Updates database. When this occurs, the notice. can be
immediately viewed by the GLEC using the Status Updates window.
- The time a notice is "transmitted" via IMA-EDI consists of the time Qwest actually transmits the
completion notice via IMA-EDI. Applicable only to those GLEGs who are certified and setup to
receive the notices via IMA-EDI.
. The start time is when the completion of the service order is posted in the Qwest SOP. The end
time is when, confirming that the order has been posted in the CRIS billing system, the electronic
billing completion notice is made available to the GLEG via the same ordering interface (IMA-GUI
or IMA-EDI) as used to submit the LSR.
Intervals counted in the numerator of these measurements are those that are five business days or
less.
PO-
. This measurement includes all retail orders posted in the CRIS Billing system in the reporting
period, subject to exclusions shown below.
Intervals used in this measurement are from the time an order is completed in the SOP to the time
it is posted in the CRIS billing system.
. The start time is when the completion of the order is posted in the SOP. The end time is when the
order is posted in the CRIS billing system.
Intervals counted in the numerator of this measurement are those that are five business days or
less.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
PO-7A and -7B: GLEG
aggregate and individual GLEG
results.
PO- 7C: Qwest retail results.
Formula:
For wholesale service orders Qwest enerates for LSRs received via IMA:
PO-7A = (Number of electronic billing completion notices in the reporting period made available
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices made available during the reporting period)
(Number of electronic billing completion notices in the reporting period transmitted
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices transmitted during the reporting period)
Disaggregation Reporting: Statewide level.
. PO-7A Notices made available via IMA-GUI
. PO-7B Notices transmitted via IMA-EDI
. PO- 7C Billing system posting completions for Qwest Retail
PO-7B =
For service orders Qwest enerates for retail customers Le.the retail analo ue for PO-7A & -
PO-7G = (Total number of retail service orders posted in the CRIS billing system in the reporting
period that were posted within 5 business days) + (Total number of retail service orders
osted in the CRIS billin s stem in the re ortin eriod
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 18
PO-7 - Billing Completion Notification Timeliness (continued)
Exclusions:
PO-, 7B & 7C
Services that are not billed through CRIS, e.g. Resale Frame Relay.
Records with invalid completion dates.
PO-7A & 7B
LSRs submitted manually.
ASRs submitted via EXACT.
Product Reporting:Standard:
Aggregate reporting for all products ordered through IMA-PO-7A and -7B: Parity with PO-
GUI and, separately, IMA-EDI (see disaggregation
reporting).
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 19
PO-8 - Jeopardy Notice Interval
Purpose:
Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates
jeopardy notifications are provided to CLECs (regardless of whether the due date was actually
missed).
Description:
Measures the average time lapsed between the date the customer is first notified of an order jeopardy
event and the original due date of the order.
Includes all orders completed in the reportinQ period that received jeopardy notifications.
Reporting Period: One month Unit of Measure: Average Business days NUl!::.'
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate, individual CLEC and Qwest (This measure is reported by jeopardy notification process
Retail results as used for the categories shown under Product
Reportinq.
Formula:
(L(Date of the original due date of orders completed in the reporting period that received jeopardy
notification - Date of the first jeopardy notification) + Total orders completed in the reporting period
that received jeopardy notification)
Exclusions:
Jeopardies done after the original due date is past.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
Non-Designed Services A Parity with Retail POTS
Unbundled Loops (with or without B Parity with Retail POTS
Number Portability)
LIS Trunks C Parity with Feature Group D (FGD) services
UNE-P (POTS)D Parity with Retail POTS
Availability:Notes:
Available 1. For PO-BA and -, Saturday is counted as a
business day for all non-dispatched orders for
Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues
specified above as standards. For dispatched
orders for Resale Residence, Resale Business
and UNE-P (POTS) and for all other products
reported under PO-BB and -, Saturday is
counted as a business day when the service order
is due on Saturday.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 20
PO-9 - Timely Jeopardy Notices
Purpose:
When original due dates are missed, measures the extent to which Qwest notifies customers in
advance of ieopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed in the reporting period that missed the original due date.
Change order types included in this measurement consist of all C orders representing inward
activity
Missed due date orders with jeopardy notifications provided on or after the original due date is
cast will be counted in the denominator of the formula but will not be counted in the numerator.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate, individual CLEC and (This measure is reported by jeopardy notification process as
Qwest Retail results used for the cateaories shown under Product Reportina.
Formula:
((Total missed due date orders completed in the reporting period that received jeopardy notification in
advance of original due date) -;- (Total number of missed due date orders completed in the reporting
period)) x 100
Exclusions:
Orders missed for customer reasons.
Records with invalid product codes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
Non-Designed Services A Parity with Retail POTS
Unbundled Loops (with or without Number B Parity with Retail POTS
Portability)
LIS Trunks C Parity with Feature Group D (FGD) Services
UNE-P (POTS)D Parity with Retail POTS
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 21
PO-15 - Number of Due Date Changes per Order
Purpose:
To evaluate the extent to which Qwest chanqes due dates on orders.
Description:
Measures the average number of Qwest due date changes per order.
Includes all inward orders (Change, New, and Transfer order types) that have been assigned a
due date in the reporting period subject to the exclusions below. Change order types for
additional lines consist of all "C" orders representing inward activi
Counts all due date changes made for Qwest reasons following assignment of the original due
date.
Reporting Period: One month Unit of Measure: Average Number of Due Date Changes
Reporting Comparisons:Disaggregation Reporting: Statewide level.
CLEC aggregate, individual CLEC, and Qwest
retail results.
Formula:
1:(Count of Qwest due date changes on all orders) -;- (Total orders in reporting period)
Exclusions:
Customer requested due date changes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
None Diagnostic
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 22
PO-16- Timely Release Notifications
Purpose:
Measures the percent of release notifications for changes to specified ass interfaces sent by Qwest to
CLECs within the intervals and scope specified within the change management plan found on Qwest's
Chan e Mana ement Process, CMP website at htt :/Iwww. west.com/wholesale/cm /whatiscm .html.
Description:
. Measures the percent of release notices that are sent by Qwest within the intervals/timeframes
prescribed by the release notification procedure on Qwest's CMP website. NOTE 1
Release notices measured are:
Draft Technical Specifications (for App to App interfaces only);
Final Technical Specifications (for App to App interfaces only);
Draft Release Notices (for IMA-GUI interfaces only);
Final Release Notices (for IMA-GUI interfaces only); and
- ass Interface Retirement Notices. NOTE 2
For the following ass interfaces:
IMA-GUI , IMA-EDI;
CEMR;
Exchange Access, Control , & Tracking (EXACT); NOTE 3
Electronic Bonding - Trouble Administration (EB -TA); NOTE4
lABS and CRIS Summary Bill Outputs; NOTE 5
Loss and Completion Records; NOTE
New ass interfaces (for introduction notices only.) NOTE 6
- Also included are notifications for connectivity or system function changes to Resale Product
Database.
Includes ass interface release notifications by Qwest relating to the following products and
service categories: LIS/Interconnection, Collocation, Unbundled Network Elements (UNE),
Ancillary, and Resale Products and Services.
Includes ass interface release notifications by Qwest to CLECs for the following ass
functions: Pre-Ordering, Ordering, Provisioning, Repair and Maintenance, and Billing.
Includes Types of Changes as specified in the "Qwest Wholesale Change Management
Process Document" (Section 4 - Types of Changes).
Includes all ass interface release notifications pertaining to the above ass systems, subject to
the exclusions specified below.
Release Notifications sent on or before the date required by the CMP are considered timely. A
release notification "sent date" is determined by the date of the e-mail sent by Qwest that provides the
Release Notification. NOTE 7
Release Notifications sent after the date required by the (CMP) are considered untimely. Release
Notifications required but not sent are considered untimely.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Number of required release notifications for specified ass interface changes made within the reporting
period that are sent on or before the date required by the change management plan (CMP) + Total
number of required release notifications for specified ass interface changes within reporting period))x100
Exclusions:
Changes to be implemented on an expedited basis (exception to ass notification intervals) as
mutually agreed upon by CLECs and Qwest through the CMP.
Chan es where Qwest and CLECs a ree , throu h the CMP, that notification is unnecessa
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 23
PO-16 Timely Release Notifications (continued)
Product Reporting:None Standards:
Vol. 1-10: No more than one
untimely notification
Vol. ~ 10: 92.5% timely notifications
Availability:
Available
Notes:
1. The Qwest Wholesale Change Management Process Document specifies the
intervals for release notifications by type of notification. These intervals are
documented in the change management plan.
2. The documents described in section "0 - Retirement of Existing ass
Interfaces" of the "Qwest Wholesale Change Management Process Document"
as "Initial Retirement Notice" and "Final Retirement Notice.
3. EXACT is a Telecordia system. Only release notifications for changes initiated
by Qwest for hardware or connectivity will be included in this measurement.
4. EB-TA is the same system as MEDIACC.
5. CRIS, lABS, and Loss and Completions will adhere to the notification intervals
documented in section 8.1 - Changes to Existing Application to Application
Interface.
6. The documents described in section "0 - Introduction of New ass Interface" of
the "Qwest Wholesale Change Management Process Document" as "Initial
Release Announcement and Preliminary Implementation Plan" (new App to App
only), "Initial Interface Technical Specification" (new App to App only), "Final
Interface Technical Specifications (new App to App only), "Release Notification
(new GUI only). CMP notices for "Introduction of a New ass" are to be included
in this measurement even though the new system is not explicitly listed in the
Description" section of this PID. However, once implemented, the system will
not be added to the measurement for purposes of measuring release , change
and retirement notifications unless specifically incorporated as an authorized
change to the PID.
7. The intervals used to determine timeliness are based on CMP guidelines.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 24
PO-19 - Stand-Alone Test Environment (SATE) Accuracy
Purpose:
Evaluates Qwest's ability to provide accurate production-like tests to CLECs for testing new releases in
the SATE and production environments and testinq between releases in the SATE environment.
Description:
PO-19A
Measures the percentage of test transactions that conform to the test scenarios published in the IMA
EDI Data Document for the Stand Alone Test Environment (SA TE) that are successfully executed
in SATE at the time a new IMA Release is deployed to SATE. In months where no release activity
occurs, measures the percentage of test transactions that conform to the test scenarios published in
the current IMA EDI Data Document-for the Stand Alone Test Environment (SATE) that are
successfully executed in SATE during the between-releases monthly performance test.
Includes one test transaction for each test scenario published in the IMA EDI Data Document for
the Stand A/one Test Environment (SATE).
Test transactions will be executed for each of the IMA releases supported in SATE utilizing all test
scenarios for each of the current versions of the IMA EDI Data Document for the Stand Alone Test
Environment (SATE).
The successful execution of a transaction is determined by the Qwest Test Engineer according to:
The expected results of the test scenario as described in the IMA EDI Data Document for the
Stand Alone Test Environment (SATE) and the EDI disclosure document.
The transactions strict adherence to business rules published in Qwest's most current IMA EDI
Disclosure Documentation for each release and the associated Addenda. NOTE 1
For this measurement, Qwest will execute the test transactions in the Stand-Alone Test Environment.
Release related test transactions will be executed when a full or point release of IMA is installed
in SATE. These transactions will be executed within five business da s of the numbered release
being originally installed in SATE. This five-business day period will be referred to as the "Testing
Window.
Mid-release monthly performance test transactions will be executed in the months when no
Testing Window for a release is completed. These transactions will be executed on the 15 , or
the nearest working day to the 15th of the month, in the months when no release related test
transactions are executed.
Test transaction results will be reported by release and included in the Reporting Period during which
the release transactions or mid-release test transactions are completed.
PO-19B
Validates the extent that SATE mirrors production by measuring the percentage of IMA EDI test
transactions that produce comparable results in SATE and in production.
Transactions counted as producing comparable results are those that return correctly formatted
data and fields as specified in the release s EDI disclosure document and developer worksheets
related to the IMA release being tested.
Comparability will be determined by evaluating the data and fields in each EDI message for the
test transactions against the same data and fields for Preorder queries, LSRs, and
Supplementals, and returned as Query Responses, Acknowledgements , Firm Order
Confirmations (FOCs) for flow-through eligible products, and rejects.
Test transactions are executed one time for each new major IMA release within 7 days after the IMA
release.
Test transactions consist of a defined suite of Product/Activity combinations. Qwest's three
regions will be represented. NOTE 2
- Pre-order, Order, and Post-order transactions (FOCs for flow-through products) are included.
With respect to the comparability of the structure and content of results from SATE and production
environments, this measurement focuses only on the validity of the structure and the validity of the
content, per developer worksheets and EID mapping examples distributed as part of release
notifications. NOTE 3
Reporting Period:
PO-19A - One month
PO-19B: - One month (for those months in
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B
Unit of Measure:Percent
November 30, 2004 Page 25
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
which release-related test transactions are
completed)
Reporting Comparisons: None Disaggregation Reporting:
PO-19A - Reported separately for each release tested
in the reporting period
PO-19B -- None
Formula:
PO-19A
((Total number of successfully completed SATE test transactions executed for a Software Release or
between-releases performance test completed in the Reporting Period) + (Total number of SATE test
transactions executed for each Software Release or between-releases performance test completed in
the Reporting Period)) x 100
PO-1gB
((Total number of completed IMA EDI test transactions executed in SATE and production that
produce comparable results for each new major IMA Software Release completed in the Reporting
Period) + (Total number of completed IMA EDI test transactions executed in SATE and production for
each new major IMA Software Release completed in the Reporting Period)) x 100
Exclusions:
For PO-19B:
Transactions that fail due to the unavailability of a content item (e., TN exhaustion in SATE or the
production environment) or a function in the SATE or production environments (e., address
validation query or CSR query) that is unsuccessful due to an outage in systems that interface with
IMA-EDI (e., PREMIS or SIA).
Transactions that fail because of differences between the production and SATE results caused when
an IMA candidate is implemented into IMA and not SATE (Le., where CMP decides not to implement
an IMA candidate in a SATE release: e., the Reject Duplicate LSR candidate in IMA 12.0). This
exclusion does not apply during reporting periods in which there are no differences between
production IMA and SATE caused bv SATE releases packaQed pursuant to CMP decisions.Product Reporting: None Standard:
PO-19A - 95% for each release tested
PO-19B - 95%
Notes:
1. Transactions that are executed and found to
have inconsistencies with the data and format
rules will be corrected and rerun. Rerun
volumes will not be counted in the denominator
for PO-19. Such corrections and re-executions
are intended to enforce strict adherence to
business rules published in Qwest's most
current IMA EDI Data and Disclosure
Documents.
2. The product and activity combinations that
make up the test decks for PO-19B will be
updated after each major IMA software release
and provided to CLECs with the publication of
IMA EDI Draft Interface Technical
Specifications for the next major IMA software
release as defined in the CMP process. All
combinations with EDI transaction volumes
;:.
100 in the previous 12-month period will be
included in the test deck. 75 days prior to the
execution of the test, Qwest will run a query
against IMA to determine which combinations
meet the criteria for inclusion (Le., volumes ;:.
100).
Availability:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 26
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
3. The intent of this provision is to avoid including
the effects of circumstances beyond the SATE
environment that could cause differences in
SATE and production results that are not due
to problems in mirroring production. For
example, because of real-time data
manipulation in production, an appointment
availability query transaction in SATE will not
return the same list of available appointments
as in production. Available appointments in
production are fully dependent on real-time
activities that occur there, whereas available
appointments in SATE are based on a pre-
defined list that is representative of production.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 27
PO-20 (Expanded) - Manual Service Order Accuracy
Purpose:
Evaluates the degree to which Qwest accurately processes GLECs' Local Service Requests (LSRs), which
are electronically-submitted and manually processed by Qwest, into Qwest Service Orders, based on
mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually-
processed Service Orders that are accurate/error-free.
Description:
Measures the percentage of manually-processed Qwest Service Orders that are populated correctly, in
specified data fields, with information obtained from CLEC LSRs.
Includes only Service Orders created from CLEC LSRs that Qwest receives NOTE 1 electronically (via IMA-
GUI or IMA-EDI) and manually processes in the creation of Service Orders, regardless of flow through
eligibility, subject to exclusions specified below.
Includes only Service Orders, from the product reporting categories specified below, that request inward
line or feature activity (Change, New, and Transfer order types), are assigned a due date by Qwest, and
are completed/closed in the reporting period. Ghange Service Order types included in this measurement
consist of all C orders with "I" and "action-coded line or feature USOGs.
All Service Orders satisfying the above criteria and as specified in the Availability section below are
evaluated in this measurement.
An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the
formula below when the mechanized comparisons of this measurement determine that the fields
specified in the Service Order Fields Evaluated section below (when the source fields have been properly
populated on the LSR) are all accurate on the Service Order. An inward feature Service Order will be
classified as "accurate" if the fields specified in the Service Order. Fields Evaluated section below (when
the source fields have been p~operly populated on the LSR) are all accurate on the Service Order and if
no GLEC notifications to the call center have generated call center tickets coded to LSRlSO mismatch for
that order.
Service Orders will be counted as being accurate if the contents of the relevant fields, as recorded in
the completed Service Orders involved in provisioning the service, properly match or correspond to
the information from the specified fields as provided in the latest version of associated LSRs.
Service orders generated from LSRs receiving a PIA (Provider Initiated Activity value will be counted
as being accurate if each and every mismatch has a correct and corresponding PIA value.
Service Orders, including those otherwise considered accurate under the above-described
mechanized field comparison, will not be counted as accurate if Qwest corrects errors in its Service
Order(s) as a result of contacts received from CLEGs no earlier than one business day prior to the
original due date.
Reporting Period: One month, reported in
arrears (i.e., results first appear in reports one
month later than results for measurements that are
not reported in arrears), in order to exclude Service
Orders that are the subject of call center tickets
counted in OP-5B and OP-, as having new
service problems attributed to Service Order errors.
Unit of Measure:Percent
Reporting Comparisons:
GLEG Aggregate and individual GLEC
Disaggregation Reporting:
Statewide Level
Formula:
((Number of accurate, evaluated Service Orders) + (Number of evaluated Service Orders completed in
the reporting period)) x 100
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 28
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Exclusions:
Service Orders that are the subject of call center tickets counted in OP-5B and OP-5T as having new
service problems attributed to Service Order errors.
Cancelled Service Orders.
Service Orders that cannot be matched to a corresponding LSR
Records missinq data essential to the calculation of the measurement per the PID.Product Reporting: Standard:
Resale and UNE-P (POTS and Centrex 21) Benchmarks, as follows:
Unbundled Loops (Analog and Non-Loaded 2/4-wire DS1
Capable, DS3 and higher Capable, ADSL Compatible,
XDSL-I Capable, ISDN-BRI Capable)
Availability:
Phase 0 - PO-20 (Old) (the first version using
sampling of limited fields). (Available now)
Phase 1 NOTE 2 - PO-20 (Expanded) Mechanized
version (as defined herein). All qualifying orders
associated with initial LSRs received via IMA
version 15.0 or higher beginning with May 2004
data reported in Jul 04.
Phase 2 - Additional fields added. No later than
Sep 04 results reported in Nov 04
Phase 3- Additional fields added. Targeted for
1st Quarter 05
Phase 4 - Additional fields added. (Date TBD).
Phase 1
Phase 2
Phase 3 & beyond
97%
96%
95%
Notes:
1. To be included in the measurement, Service
Orders created from CLEC LSRs must be
received and completed in the same version of
IMA-GUI or IMA-EDI.
2. Phase 1: Consists of all manually-processed,
qualifying Service Orders per product reporting
category specified above, from throughout
Qwest's 14-state local service region.
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comoarison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field
LSR Name identifier in the Extended ID section of the Service Order.
Abbreviation
PON Purchase Order PON field of LSR form compared to the PON field in Bill
Number Section of the Service Order.
D/TSENT Date and time The D/TSENT field of LSR form from the Firm Order
sent Manager, using applied business day cut-off rules and
business typing rules, and compare to the APP (Application
Date) used on the Service Order.
CHC Coordinated Hot Applies only to Unbundled Loop.
Cut Requested Validate that the installation USOC used on the Service
Order matches the Coordinated Cut request. (Evaluated in
coniunction with the TEST field to determine correct USOC.
TEST Testing required Applies only to Unbundled Loop.
Validate that the installation USOC used on the Service
Order matches the TEST request. (Evaluated in conjunction
with the CHC field to determine correct USOC.
Network Channel Applies only to Unbundled Loop. NC field on the LSR form
Code compared to provisioning USOC for CKL 1 on the Service
Order.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 29
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
Form
LSR Field
Code
NCI
SECNCI
PIC
Resale or LPIC
Centrex
Resale
Centrex
TNS
LSR Field Name
Network Channel
Interface Code
Secondary
Network Channel
Interface Code
InterLJ\Tt\ Pre-
subscription
Indicator Code
IntraLJ\Tt\ Pre-
subscription
Indicator Code
Telephone
NumbersFN Feature
FEt\ TURE t\ctivity/Feature
Codes
Remarks/Service Order Field:
t\pplies only to Unbundled Loop NCI field on the LSR form
compared to provisioning USCG for CKL 1 on the Service
Order.
t\pplies only to Unbundled Loop orders.
SECNCI field on the LSR form compared to the provisioning
USCG for CKL2 onthe Service Order.
PIC field on Resale or Centrex form compared to PIC
populated on the "I" or "T" action lines in the Service and
Equipment section of the Service Order.
Note:
LSR PIC = None; S.O. PIC = None
LPIC field on Resale or Centrex form compared to LPIC
populated on the "I" or "T" action lines in the Service and
Equipment section of the Service Order.
Note:
LSR LPIC = None; S.O. LPIC = 9199
LSR LPIC = DFL T; S.O. LPIC = 5123
Validate that all telephone numbers in the TNS fields in the
Service Details section on the Resale or Centrex form
requiring inward activity are addressed on the Service Order.
When the Ft\ = N, T, V
Validate line and feature USOCs provided in the FEt\TURE
field on the Resale or Centrex form are addressed with "
and/or 'T' action lines on the Service Order.
Note: Comparison will be based on the USOCs associated
with line and feature activity listed in the PO-20 USCG List
posted on Qwest's public website, on the web page
containing the current PID
www.qwestcom/whoiesalelresults). Qwest may add USOCs
to the list, delete grand-fathered/ discontinued or obsolete
USOCs, or update USOCs assigned to listed descriptions by
providing notice in the monthly Summary of Notes and
updatinQ the list
Qwest Idaho SGt\ T Third Revision, Seventh t\mended Exhibit B November 30, 2004 Page 30
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
ECCKT Exchange Applies to LSRs with ACT = C (only when NC code has not
Company Circuit changed, M, or T.
ECCKT field on the LS form compared to the CLS field in the
Service and Equipment section of the Service Order.
LSI CFA Connecting CFA field on the LS or LSNP forms compared to the CFA
LSNP Facility field used in CKL 1 of the Service Order. (Verbal acceptance
Assignment of CFA changes will be FOC'd and PIA', which will account
for the mismatch and eliminate it as an error in the PO-
calculation.
LTY Listing Type L TY = 1 (Listed - appears in DA and the directory.) Validate
that there is a LN in the List section of the Service Order.
L TY = 2 (Non Listed - appears only in DA.) Validate that
there is non listing instructions in the LN field in the List
section of the Service Order.
Central/Western Region: Validate that the left handed field
is NLST and (NON-LIST) is contained in the NLST data field
in the List section of the Service order.
Eastern Region: Validate that the left handed field is NL
and (NON LIST) is contained in the NL data field in the List
section of the Service Order.
L TY = 3 (Non Pub - does not appear in the directory and
telephone number does not appear in DA.) Validate that
!!!
there is non published instructions in the LN field in the List"'..J.e c section of the Service Order.I/) "iij Central/Western Regions: Validate that the left handed~:2:
~ iij field is NP and (NON-PUB) is contained in the NP data field
!!! CJ in the List section of the Service Order...J 0 Eastern Region: Validate that the left handed field is NP
0 0 and (NP LODA) or (NP NODA) is contained in the NP data
....-
CJ ::0.field in the List section of the Service Order.CD-!:: c TOA Type of Account Validate TOA entries (only reviewed when BRO field on DLc 0
I 'a form is not populated):
..J S TOA valid entries are B or RPc ~Validate that there is a semi colon (;) within the LN in theiij
;::.
List section of the Service Order.
TOA valid entries are R or BP
Validate that there is a comma (,) within the LN in the List
section of the Service Order.
Exception: When LSR-TOS = 3, TOA review is Not
Applicable. Handled by Complex Listing Group. Requires
separate Service Order.
DML Direct Mail List DML field = 0 on DL form; Service Order LN contains
(OCLS).
NOSL No Solicitation Arizona Only
Indicator NOSL field = Y on DL form; Service Order LN contains
(NSOL) (OCLS).
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 31
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
TMKT Telemarketing Colorado Only
TMKT field;:: 0 on DL form; Service Order LN contains
(OATD).
When both the DML and the TMKT fields are populated, DML
validation applies.
LNLN and Listed Name LNLN and LNFN fields on DL form compared to the LN field
LNFN in the List section of the Service Order.
ADI Address Indicator ADI;:: 0 on DL form; Service Ord~r LA contains (OAD).
LAPR Listed Address LAPR field of the Listing form compared to LA in the List
Number Prefix section of the Service Order.
LANO Listed Address LANO field of the Listing form compared to LA in the List
Number section of the Service Order.
LASF Listed Address LASF field of the Listing form compared to LA in the List
Number Suffix section of the Service Order.
LASD Listed Address LASD field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
LASN Listed Address LASN field of the Listing form compared to LA in the List
Street Name section of the Service Order.
LATH Listed Address LATH field of the Listing form compared to LA in the List
Street Type section of the Service Order.
LASS Listed Address LASS field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
Suffix
LALOC Listed Address LALOC field of the Listing form compared to LA in the List
Locality section of the Service Order.
Phase 2 - No later than SeD 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT;:: Z or V only.
If DSPTCH field on the LSR form;:: Y, validate dispatch
USOC in the Service and Equipment section of the Service
Order.
LTC Line Treatment Applies only to Centrex 21
Code LTC field numeric value on the Centrex form compared to the
data following the CAT field for the Line USOC on the
Centrex Service Order.
COS Class of Service Applies only to Centrex 21.
- Owest Specific COS field of the Centrex form compared to the CS field in the
ID section of the Service Order.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 32
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 2 - No later than SeD 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale FEATURE Feature Details As specified in Appendix A of the 14 State Working PID.
DETAILS Comparison would be based on the fields associated with the
Centrex USOC list referenced under Feature Activity in Phase 1
above.
Phase 3 - Taraeted for 1st Quarter 05
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale BLOCK Blocking Type For each LNUM provided in the Service Detail section of the
(Stage 1)Resale or Centrex form when BA ::: E:
Centrex Note: The BLOCK field may have one or more alpha and/or
numeric values per LNUM. This review will only validate
based on BA/BLOCK fields and will not address blocking
information provided in the "Remark" section on the LSR or
the Feature Detail section of the LSR. The values listed
below will be considered as follows:
If BLOCK contains A, validate FID TBE A is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains B, validate FID TBE B is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains C, validate FID TBE C is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains H, validate FID BLKD is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 33
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 4 - Date TBD
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
DFDT Desired Frame Applicable only to orders for Resale and UNE-P (POTS and
Due Time Centrex 21)
DFDT field on the LSR form compared to the FDT field in the
Extended ID section of the Service Order.
LSR DDD Desired Due DDD field from the last FOC'd LSR compared to the original
Date or last subsequent due date in the Extended ID section on
the Service Order when no CFLAG/PIA is present on the
FOC. (Le. Evaluation includes recognition of valid differences
between DDD and Service Order based on population of the
CFLAG/PIA field on the LSRC (FOC))
LTN Listed Telephone For Resale and UNE-P (POTS and Centrex 21):
1/1
...
Number L TN field on the Listing form compared to the Main Account
Number of the Service Order.
:;:;....
1/1
~E 0:'For Unbundled Loop: L TN field on the Listing form compared... "C!:+-0Q)to the TN floated after the LN in the Listing section of theu.... +-Q) Service Order.
... ~
iii -;;1 ~ LNPL Letter Name LNPL field on the Listing form = L, validate that LN on the...J -Placement Service Order follows letter placement versus word
placement.
Resale FEATURE Feature Details If CLECs propose additional FIDs for review, Qwest will
DETAILS undertake a feasibility evaluation.
Centrex
BLOCK Blocking Type If CLECs identify value in additional Blocking review, Qwest
(Stage 2)will undertake development. (Requirements to be developed)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 34
Ordering and Provisioning
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center
Purpose:
Evaluates the timeliness of CLEC access to Qwest's interconnection provisioning center(s) and retail
customer access to the Business Office, focusinq on the extent calls are answered within 20 seconds.
Description:
Measures the percentage of (Interconnection Provisioning Center or Retail Business Office) calls that
are answered by an agent within 20 seconds of the first ring.
Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the
reporting period, subject to exclusions specified below.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
First ring is defined as when the customer s call is first placed in queue by the ACO (Automatic
Call Distributor).
Answer is defined as when the call is first picked UP by the Qwest aqent.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail results
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU Voice Response Unit is not counted.
Product Reporting: Not applicable Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 35
OP-3 - Installation Commitments Met
Purpose:
Evaluates the extent to which Qwest installs services for Customers by the scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.
All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and
which are completed/closed during the reporting period are measured, subject to exclusions
specified below. Change order types included in this measurement consist of all Corders
representing inward activi . Also included are orders with customer-requested due dates longer
than the standard interval.
Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met due
date. The Applicable Due Date is the original due date or, if changed or delayed by the customer
the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date , if any, that is (a) subsequent to
the oriQinal due date and (b) prior to a Qwest-initiated, chanQed due date, if any.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to orders involving:individual CLEC OP-3A Dispatches within MSAs;
and Qwest Retail OP-3B Dispatches outside MSAs; andresults OP-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-3D In Interval Zone 1 areas; and
OP-3E In Interval Zone 2 areas.
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date) + (Total Orders
Completed in the Reporting Period)) x 100
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Due dates missed for standard categories of customer and non-Qwest reasons. Standard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued, no access to customer premises, and customer hold for
payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
. Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 36
OP - 3 Installation Commitments Met (continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Pari v with retail service
Business single line service Pari v with retail service
Centrex Pari v with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisionirlQ)Pari v with retail service
PBX Trunks (non-designed Drovisioninq)Pari v with retail service
Primary ISDN (non-designed Drovisioninq)Pari v with retail service
Basic ISDN (non-designed provisioninq)Pari v with retail service
Qwest DSL (non-designed provisioninq)Pari tv with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 95%
Loop Splitting NOTE 1 Diagnostic
Line Sharing 95%
Sub-Loop Unbundling CO: 90%
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Primary ISDN (desiqned Drovisioninq)Parity with retail service
Basic ISDN (desiqned provisioninq)Parity with retail service
DSO (desiqned provisioninq)Parity with retail service
DS1 Parity with retail service
PBX Trunks (desiqned provisioninq)Parity with retail service
Qwest DSL (desiqned provisioninq)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice TransDort (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line
UDIT - Above DS1 level Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analoq Loop 90%
Non-loaded Loop (2-wire)90%
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop 90%
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-Qualified Loop 90%
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aqqreqate)Line services (aqqreqate)
Dark Fiber - Loop Diaqnostic
Loops with Conditioninq 90%
E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 37
OP - 3 Installation Commitments Met (continued)
Enhanced Extended Loops (EELs) - (DSO WA: 90%
level)All Other States: Diagnostic
Enhanced Extended Loops (EELs) - (DS1 90%
level)
Enhanced Extended Loops (EELs) - (DS3 WA: 90%
level)All Other States: Diagnostic
Availability:Notes:
Available Reporting will begin at the time CLECs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 38
OP-4 - Installation Interval
Purpose:
Evaluates the timeliness of Qwest's installation of services for customers, focusing on the average
time to install service.
Description:
Measures the average interval (in business da s) NOTE 1 between the a lication date and the
completion date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed during the reporting period, subject to exclusions specified
below. Change order types for additional lines consist of all C orders representing inward activi
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (ab subsequent
to the original due date and (b) prior to a Qwest-initiated, changed due date, if any. N TE 2
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Qwest-initiated due date, if any, followin~ the Applicable Due Date, from the subsequent
customer-initiated due date, if any. NOTE
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-TypeCLEC Disaggregation" will be reported according to orders involving:
aggregate OP-4A Dispatches within MSAs;individual CLEC OP-4B Dispatches outside MSAs; andand Qwest OP-4C No dispatches.
Retail results Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areas.
Formula:
:L((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date
and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting
period
lanation: The average installation interval is derived by dividing the sum of installation intervals for
all orders (in business davs) NOTE 1 by total number of service orders completed in the reportinq period.
Exclusions:
Orders with customer requested due dates greater than the current standard interval.
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
Records with invalid due dates or application dates.
. Records with invalid completion dates.
Records with invalid product codes.
. Records missinq data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 39
OP-4 - Installation Interval (continued)
Product Reportina:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Pari ~ with retail service
Business sinQle line service Pari iN with retail service
Centrex Pari iN with retail service
Centrex 21 Pari tv with retail service
DSO (non-designed provisioninq)Pari tv with retail service
PBX Trunks non-desiQned provisioninq)Pari tv with retail service
Primary ISDN (non-designed Parity with retail service
provisionina
Basic ISDN non-designed provisionirlQ)Parity with retail service
Qwest DSl(non-desianed provisionina)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 3 days
Loop Splittina Diagnostic
Line SharinQ 3 days
Sub-Loop Unbundling CO: 6 days
All Other States: DiaQnostic
Zone-TvDe Disaaareaation -
Resale
Primarv ISDN (designed provisioninQ)Pari ~ with retail service
Basic ISDN(designed provisionina)Pari lv with retail service
DSO (desiqned provisioninq)Pari lv with retail service
DS1 Pari lv with retail service
PBX Trunks (desianed provisionirlQ)Pari tv with retail service
Qwest DSL(desianed provisionina)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(a~:mreQatef
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with DS 1 Private Line Service
UDIT - Above DS1 level Parity with Private Lines above DS 1 level
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analoa Loop 6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)ParitVwith retail DS1 Private Line
DS 1-capable Loop Idaho, Iowa, Montana, Nebraska, North
Dakota, Oregon, Wyoming: Parity with retail
DS1 Private Line
Arizona, Colorado, Minnesota, New Mexico
South Dakota, Utah, Washington: 5.5 davs
xDSL-capable Loop 6 days
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aQQreQate) .(aQQreQate)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 40
OP-4 -Installation Interval (continued)
Dark Fiber - Loop Diaanostic
Loops with ConditioninQ 15 davs
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 6 days
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available For OP-4C, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4C and for all products under OP-, -4B
, and -4E. Saturday is counted as a business day when the
service order is due or completed on Saturday.
According to this definition , the Applicable Due Date can change
per successive customer~initiated due date changes or delays, up
to the point when a Qwest-initiated due date change occurs. At
that point, the Applicable Due Date becomes fixed (Le., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. Following the first Qwest-
initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval, and customer-initiated impacts
on intervals are not counted in the reported interval.
Reporting will begin at the time CLECs order the product, in any
quantity, for three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 41
OP-5 - New Service Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the
percentage of newly-installed service orders that are free of GLEe/customer-initiated trouble reports during
the provisioning process and within 30 calendar days following installation completion , and focusing on the
uali of Qwest's resolution of such conditions with res ect to multi Ie re orts.
Description:
Measures two components of new service provisioning quality (OP-5A and -58) and also reports a combined
result (OP-5T), as described below, each as a percentage of all inward line service orders completed in the
reporting period that are free of GLEe/customer-reported provisioning and repair trouble reports, as
described below. Also measures the percentage of all provisioning and repair trouble reports that constitute
multiple trouble reports for the affected service orders. (OP-5R)
Orders for new services considered in calculating all components of this performance indicator are all
inward line service orders completed in the reporting period, including Change (C-type) orders for
additional lines/circuits, subject to exclusions shown below. Chan~e order types considered in these
measurements consist of all C orders representing inward activi . aTE 1
Orders for new service installations include conversions (Retail to CLEC, CLEC to CLEC, and same
CLEC converting between products).
Provisioning or repair trouble reports include both out of service and other service affecting conditions,
such as features on a line that are missing or do not function properly upon conversion, subject to
exclusions shown below.
OP-: New Service Installation Qualit orted to Re air
Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2
within 30 calendar days of installation completion , subject to exclusions below.
Repair trouble reports are defined as GLEe/customer notifications to Qwest of out-of-service and
other service affecting conditions for which Qwest opens repair tickets in its maintenance and repair
management and tracking systems NOTE 3 that are closed in the reporting period or the following
month, NOTE 4 subject to exclusions shown below. NOTE 5
Qwest is able to open repair tickets for repair trouble reports received from GLEes/customers once
the service order is completed in Qwest's systems.
OP-: New Service Provisionin Qualit
Measures the percentage of inward line service orders that are free of provisioning trouble reports
during the provisioning process and within 30 calendar days of installation completion, subject to
exclusions shown below.
Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other
service affecting conditions that are attributable to provisioning activities, including but not limited to
LSRlservice order mismatches and conversion outages. For provisioning trouble reports, Qwest
creates call center tickets in its call center database. Subject to exclusions shown below, call center
tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement.
Call center tickets closed to Network reasons will not be counted in OP-58 when a repair trouble
report for that order is captured in OP-5A. NOTE 5, 6
OP-5T: New Service Installation Qualit Total
Measures the percentage of inward line service orders that are free of repair or provisioning trouble
reports during the provisioning process and within 30 calendar days of installation completion, subject
to exclusion shown below.
OP-5R: New Service Qualit Multi le Re ort Rate
Evaluates the quality of Qwest's responses to repair and provisioning trouble reports for inward line
service orders completed in the reporting period. This measurement reports, for those service orders
that were not free of repair or provisioning trouble reports in OP-5A or OP-, the percentage of
trouble reports affecting the same service orders that were followed by additional repair and
provisioning trouble reports, as specified below.
Measures the percentage of all repair and provisioning trouble reports considered in OP-5A and
OP-58 that are additional repair or provisioning trouble reports received by Qwest for the same
service order durin the rovisionin rocess or within 30 calendar da s followin installation
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit 8 November 30, 2004 Page 42
OP- 5 - New Service Qualit continued
completion.
Additional repair or provisioning trouble reports are defined as all such reports that are received
. following the first report (whether the first report is represented by a call center ticket or a repair
ticket) relating to the same service order during the provisioning process or within 30 calendar days
following installation completion. In all cases, the trouble reports counted are those that are defined
for OP-5A and OP-5B above. NOTE
Reporting Period: One month , reported in arrears (Le., results first appear
in reports one month later than results for measurements that are not
re orted in arrears , in order to cover the 30-da eriod followin installation.
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level
individual CLEC and Qwest Retail results
Formulas:
OP-5A = (Number inward line service orders completed in the reporting period - Number of inward line
service orders with any re air trouble re orts as specified above) + (Number of inward line service
orders completed in the reporting period) x 100
Unit of Measure:
Percent
OP-5B = (Number of inward line service orders completed in the reporting period - Number of inward line
service orders with any rovisionin trouble re orts as specified above) + (Number of inward line
service orders completed in the reporting period) x 100
OP-5T = ((Number of inward line service orders completed in the reporting period) - Number of inward line
service orders with re air or rovisionin trouble re orts as defined above under OP-5A or OP-
as applicable) + (Number of inward line service orders completed in the reporting period) x 100
OP-5R = (Number of all repair and provisioning trouble reports, relating to inward line service orders closed in
the reporting period as defined above under OP-5A or OP-, that constitute additional repair and
provisioning trouble reports, within 30 calendar days following the installation date + Number of all
repair and provisioning trouble reports relating to inward line service orders closed In the reporting
period, as defined above under OP-5A or OP-5B) x 100
Exclusions:
licable to OP-OP-5T and OP-5R:
Repair trouble reports attributable to CLEC or coded to non-Qwest reasons as follows:
For products measured from MTAS data, repair trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous-
Non-Dispatch, non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider); and
Reports from other than the GLEe/customer that result in a charge if dispatched.
For products measured from WFA (Workforce Administration) data, repair reports coded to codes for:
Carrier Action (IEC); Customer Provided Equipment (CPE); Commercial power failure; Customer
requested service order activity; and Other non-Qwest.
Repair reports coded to disposition codes for referral to another department (Le., for non-repair ticket
resolutions of non-installation-related problems, except cable cuts, which are not excluded).
licable to OP-OP-5T and OP-5R onl
Provisioning trouble reports attributable to CLEC or non-Qwest causes.
Call center tickets relating to activities that occur as part of the normal process of conversion (Le., while
Qwest is actively and properly engaged in process of converting or installing the service). Provisioning
trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling
and been disassociated from the related service order, as applicable, will be considered as not in the
normal process of conversion and will not be excluded.
licable to OP-OP-OP-5T and OP-5R:
Repair or provisioning trouble reports related to service orders captured as misses under measurements
OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).
Subsequent repair or provisioning trouble reports of any trouble on the installed service before the
original repair or provisioning trouble report is closed.
Service orders closed in the re ortin eriod with A rior to the
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 43
OP- 5 - New Service Qualit continued
beginning of the reporting period.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Disconnect, From (another form of disconnect) and Record order types. When out of service or service
affecting problems are reported to the call center on conversion and move requests, the resulting call
center ticket will be included in the calculation of the numerator in association with the related inward
order type even when the call center ticket reflects the problem was caused by the Disconnect or From
order.
Records involving official Qwest company services.
Records missin data essential to the calculation of the measurement as defined herein.
Product Reporting Categories: Standards:
As specified below - one OP-5A:
percentage result reported for OP-5B:
each bulleted category under
the sub-measurements shown.
Parity with retail service
Diagnostic for six months following first reporting. After
six months Benchmark (TBD)
OP-5T: Diagnostic
OP-5R: Diagnostic for six months following first reporting.
Possible standard (TBD)
(Where parity comparisons involve multiple service varieties in a
product category, weighting based on the retail analogue volumes may
be used if necessary to create a comparison that is not affected by
different proportions of wholesale and retail analogue volumes in the
same re ortin cate 0 '
Qwest Idaho.SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 44
OP- 5 - New Service Quality (continued)Product ReDorting: I Standards:
orted under OP-OP-OP-5T and OP-5R:
(Product cateaories may be combined as aareed UDon bv the Darties in Lona-Term PID Administration.
OP-5A OP.OP-5T &
OP-
Resale
Residential single line
service
Business single line
service
Centrex
Centrex 21 .
PBX Trunks
Basic ISDN
Qwest DSL
Primary ISDN
DSO
DS1
DS3 and higher bit-
rate services
(aqqreaate)
Frame Relav
Unbundled Network
Element - Platform
(UNE-P) (POTS)
Unbundled Network
Element - Platform
(UNE-P) (Centrex 21 )
Unbundled Network
Element - Platform
(UNE-P) (Centrex)
Line Splitting
LOOD SDlittina NU I to "
Line Sharing
Sub-LoOD Unbundlinq
Unbundled Loops:
Analog Loop
Non-loaded Loop (2-
wire)
Non-loaded Loop (4-
wire)
DS1-capable Loop
xDSL-1 capable Loop
ISDN-capable Loop
ADSL-qualified Loop
Loop types of DS3 and
higher bit-rates
(aqqreqate)
Dark Fiber - Loop
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with like retail
service
Parity with retail Centrex
Parity with retail Centrex
Parity with retail Qwest
DSL
Diaqnostic
Parity with retail RES &
BUS POTS
Diaanostic
Parity with retail Res &
Bus POTS with dispatch
Parity with retail ISDN
BRI
Parity with retail DS 1
Paritv with retail DS1
Parity with retail Qwest
DSL
Parity with retail ISDN
BRI
Parity with retail Qwest
DSL with dispatch
Parity with retail DS3
and higher bit-rate
services (aaareqate)
Diaanostic
96.Diagnostic
96.Diagnostic
96.
96.
96.
96.
96.
96.
96.
96.
96.
Diaanostic
Diaanostic
Diaanostic
Diaanostic
Diaanostic
Diaanostic
Diaanostic
Diaanostic
Diagnostic
Diaanostic
96.
Diaanostic
Diagnostic
96.Diagnostic
96.Diagnostic
96.Diagnostic
Diaanostic
96.
Diaanostic
Diagnostic
Diaanostic Diaanostic
96.Diagnostic
96.Diagnostic
96.Diagnostic
96.
96.
Diaanostic
Diagnostic
96.Diagnostic
96.Diagnostic
96.Diagnostic
Diaqnostic Diaanostic
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 45
OP- 5 - New Service Quality (continued)
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (DSO level)criteria are met
Enhanced Extended Loops Parity with retail DS1 96.Diagnostic
(EELs) - (OS 1 level)Private Line
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (above DS1 criteria are met
level)
Reoorted under OP-5A and under OP-5R (oer OP-5A soecifications\:
OP-OP-
LIS Trunks Parity with Feature Diagnostic
GrouD 0 (aaareaate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT (DS1 Level)Parity with Retail Private Diagnostic
Lines (DSH
UDIT (Above DS1 Level)Parity with Retail Private Diagnostic
Lines (Above DS11evel)
Dark Fiber - IOF Diaanostic Diaqnostic
E911/911 Trunks Parity with Retail Diagnostic
E911/911 Trunks
Availability:Notes:
The specified Change order types representing inward activity exclude Change
Available orders that do not involve installation of lines (in both wholesale and retail results).
Specifically this measurement does not include changes to existing lines, such as
number changes and PIC changes.
Including consideration of repeat repair trouble reports (Le., additional reports of
trouble related to the same newly-installed line/circuit that are received after the
preceding repair report is closed and within 30 days following installation
completion) to complete the determination of whether the newly-installed line/circuit
was trouble free within 30 days of installation.
Qwest's repair management and tracking systems consist of WFA (Work Force
Administration), MTAS (Maintenance Tracking and Administration System), and
successor repair systems, if any, as applicable to obtain the repair report data for
this measurement. Not included are Call Center Database systems supporting call
centers in logging calls from customers regarding problems or other inquiries (see
OP-5B and OP-5T).
The "following month" includes also the period of a few business da s (typically four
or five) afterward, up to the time when Qwest pulls the repair data to begin
processing results for this measurement.
Includes repair and provisioning trouble reports generated by new processes that
supersede or supplement existing processes for submitting repair and provisioning
trouble reports as specified in Qwest's documented or agreed upon procedures.
For purposes of calculating OP-, a call center ticket for multiple orders with
provisioning trouble reports will result in all orders reporting trouble counting as a
miss in OP-5B. If a repair trouble report(s) is received for the same orders, the
number of orders counted as a miss in OP-5B for Network reasons will be reduced
by the number of orders with repair troubles counted as a miss in OP-5A.
OP-5R will be counted on a per ticket basis.
Reporting will begin at the time CLECs order the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 46
OP-6 - Delayed Days
Purpose:
Evaluates the extent Qwest is late in installing services for customers, focusing on the average number of
davs that late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business da s NOTE 1 that service is delayed beyond the
Applicable Due Date for non-facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period, later, due to non-facility reasons, than the
Applicable Due Date recorded by Qwest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period later due to facility reasons than the original
due date recorded by Qwest, subject to exclusions specified below.
For both OP-6A and OP-6B:
. Change order types for additional lines consist of "Cn orders representing inward activi
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE 2
Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated
due date, if any. NOTE 2
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for products/services listed under Product Reporting under "MSA-typeCLEC aggregate, Disaggregation" will be reported for OP-6A and OP-6B according to ordersindividual CLEC involving:
and Qwest Retail 1. Dispatches within MSAs;results 2. Dispatches outside MSAs; and3. No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas.
Formula:
OP-6A = L((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late
order) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)) + (Total Number of Late Orders for non-facility
reasons completed in the reporting period)
OP-6B = L((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late
order)) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date) + (Total Number of Late Orders for facility reasons
completed in the reporting period)
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 47
OP- 6 - Delayed Days (continued)
Exclusions:
Orders affected only by delays that are solely for customer and/or CLEC reasons.
Disconnect, From (another form of disconnect) and Record order types.
Records Involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA- TvDe Disaaareaation -
Resale
Residential sinqle line service Parity with retail service
Business sinqle line service Pari v with retail service
Centrex Pari y with retail service
Centrex 21 Pari y with retail service
DSO (non-desiqned provisioninq)Pari y with retail service
PBX Trunks (non-desiqned provisioninq)Pari!y with retail service
Primary ISDN (non-desiqned provisioning)Pari!y with retail service
Basic ISDN (non-desiqned provisioning)Pari!y with retail service
Qwest DSL (non-desiqned provisioninq)Pari!y with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitlinq Parity with retail Qwest DSL
Loop Splitlinq NUI!::3 Diagnostic
Line SharinQ Parity with retail Qwest DSL
Sub-Loop Unbundlinq Diagnostic
Zone-tvDe Disaaareaation -
Resale
Primary ISDN (desiQned provisioninQ)Pari V with retail service
Basic ISDN (desiQned provisioninQ)Pari V with retail service
DSO (desiQned provisioninQ)Pari V with retail service
DS1 Pari V with retail service
PBX Trunks (desiQned provisioning)Pari V with retail service
Qwest DSL (desiQned provisioninQ)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line- Service
UDIT - Above DS1 level Parity with retail Private Line- Services above DS
level
Dark Fiber - IOF DiaQnostic
Unbundled Loops:
Analoq Loop Pari ty with retail Res and Bus POTS with dispatch
Non-loaded Loop (2-wire)Pari tv with retail ISDN BRI
Non-loaded Loop (4-wire)Pari tv with retail DS1 Private Line
DS1-capable Loop Pari tv with retail DS1 Private Line
xDSL-1 capable Loop Pari tv with retail Qwest DSL, with dispatch
ISDN-capable Loop Pari tv with retail ISDN BRI
ADSL-qualified Loop Pari tv with retail Qwest DSL, with dispatch
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 48
OP- 6 - Dela ed Da s continued
Loop types of DS3 and higher bit-rates
reate
Dark Fiber - Loo
E911/911 Trunks
. Enhanced Extended Loops (EELs) - (DSO
level
. Enhanced Extended Loops (EELs) - (DS1
level
. Enhanced Extended Loops (EELs) - (DS3
level
Availability:
Available
Parity with retail DS3 and higher bit-rate Private
Line services a re ate
Dia nostic
Parity with retail E911/911 Trunks
Diagnostic
OP-6A: Parity with retail DS 1 Private Line
OP-6B: Diagnostic
Diagnostic
Notes:
1. For OP-6A-3 and OP-6B-, Saturday is counted as a business day for
all orders for Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues specified above as
standards. For all other products under OP-6A-3 and OP-6B-, and
for all products under OP-6A-
, -
6A-
, -
6A-
, -
6A-
, -
6B-
, -
6B-
, -
6B-, and -6B-, Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a Qwest-initiated due date change occurs. At that point
the Applicable Due Date becomes fixed (Le., with no further changes)
as the date on which it was set prior to the first Qwest-initiated due
date change, if any. Following the first Qwest-initiated due date
change, any further customer-initiated due date changes or delays are
measured as time intervals that are subtracted as indicated in the
formula. These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date
change and subsequent customer-initiated due date change or delay.
The intervals thus calculated from each pairing of Qwest and
customer-initiated due dates are summed and then subtracted as
indicated in the formula.) The result of this approach is that Qwest-
initiated impacts on intervals are counted in the reported interval, and
customer-initiated impacts on intervals are not counted in the reported
interval.3. Reporting will begin at the time CLECs order the product, in any
uanti ,for three consecutive months.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 49
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time
actually involved in disconnectinQ the loop from the Qwest network and connectinQ/testinQ the loop.
Description:
Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals
beginning with the "lift" time and ending with the completion time of Qwest's applicable tests for the
loop.
Includes all coordinated hot cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the
CLEC's equipment, via unbundled loops, that will serve the customers.
Lift" time is defined as when Qwest disconnects the existing loop.
Completion time" is defined as when Qwest completes the applicable tests after connecting the
loop to the CLEC.
Reporting Period: One month
I Unit of Measure: Hours and Minutes
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC
results
Formula:
I(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers
completed in the reporting period)
Exclusions:
Time intervals associated with GLEe-caused delays.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Standard:
Loops - Reported separately for:CO: 1 hour
Analog Loops All Other States: Diagnostic in light of OP-
All other Loop Types (Coordinated Cuts On Time)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 50
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-8B - LNP Timeliness with Loop Coordination (percent1: Measures the percentage of coordinated
LNP triggers set prior to the scheduled start time for the loop.
All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured , subject to exclusions specified below.
OP-8G -LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP
triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as
applicable.
All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated
standalone LNP), subject to exclusions specified below.
For purposes of these measurements (OP-8B and -8G), "trigger" refers to the "1 O-digit
unconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest.
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated time. In the case of LNP cutovers coordinated with loops, the scheduled time
used in this measurement will be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: GLEC aggregate and Disaggregation Reporting: Statewide level.
individual CLEC results
Formula:
OP-8B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) +
(Total Number of LNP activations coordinated with unbundled loops completed)) x 100
OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total
Number of LNP activations without loop cutovers completed)) x 100
Exclusions:
GLEC-caused delays in trigger setting.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique
telephone numbers and Centrex 21).
LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
Records with no paN (purchase order number) or STATE.
Records where triggers cannot be set due to switch capabilities.
Records with invalid due dates, a lication dates, or start dates.
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 51
OP-13 - Coordinated Cuts On Time - Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing
on cuts completed within one hour of the committed order due time and the percent that were started
without CLEC approval.
Description:
Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
. OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled
loops that are started and completed on time. For coordinated loop cuts to be counted as "
time" in this measurement, the CLEC must agree to the start time, and Qwest must (1) receive
verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and
appropriate tests, (3) complete the Qwest portion of any associated LNP orders and (4) call the
CLEC with completion information, all within one hour of the time interval defined by the
committed order due time.
. OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are
actually started without CLEC approval.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated appointment time.
. The "committed order due time" is based on the number and type of loops involved in the cut and
is calculated by adding the applicable time interval from the following list to the scheduled start
time:
- Analog unbundled loops:
1 to 16 lines: 1 Hour
17 to 24 lines: 2 Hours
25+ lines: Project*
All other unbundled loops:
1 to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours
12 to 24 lines: 4 Hours
25+ lines: Project*
For Pro ects scheduled due dates and scheduled start times will be negotiated between CLEC
and Qwest, but no committed order due time is established. Therefore, projects are not included
in OP-13A (see exclusion below).
. "
Stop" time is defined as when Qwest notifies the CLEC that the Qwest physical work and the
appropriate tests have been successfully accomplished, including the Qwest portion of any
coordinated LNP orders.
. Time intervals following the scheduled start time or during the cutover process associated with
customer-caused delays are subtracted from the actual cutover duration.
. Where Qwest's records of completed coordinated cut transactions are missing evidence of CLEC
approval of the cutover, the cut will be counted as a miss under both OP-13A and OP-13B.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC Results for this measurement will be reported according to:results OP-13A Cuts Completed On Time
OP-13B Cuts Started Without CLEC Approval
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 52
OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) + (Total
Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period))
x 100
OP-13B = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs
without CLEC approval) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts
completed in the reporting period)) x 100
Exclusions:
Applicable to OP-13A:
. Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines.
OP-13A & OP-13B:
Records with invalid completion dates.
. Records missing data essential to the calculation of the measurement per the PID which are not
otherwise designated to be "counted as amiss
Invalid start/stop dates/times or invalid scheduled date/times.
Proiects involvinq 25 or more lines.
Product Reporting: Coordinated Unbundled
Loops - Reported separately for:
. Analog Loops
All Other Loops
Standards:
OP-13A:
AZ: 90 Percent or more
All Other States: 95 Percent or more
Availability:
OP-13B: Dia!:)nostic
Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 53
OP-15 - Interval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which Qwest's pending orders are late , focusing on the average number of days the
endin orders are deja ed ast the A licable Due Date, as of the end of the re ortin eriod.
Description:
OP-15A - Measures the average number of business da s that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Qwest.
Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable
Due Date recorded by Qwest has been missed, subject to exclusions specified below. Change order
types included in this measurement consist of all "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date , subject to the following: If Qwest changes a due date for Qwest reasons, the
Applicable Due Date is the customer-initiated due date , if any, that is ~a) subsequent to the original due
date and (b) prior to a Qwest-initiated , changed due date , if any. NOTE
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due
date , if any. NOTE 1
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed
for Qwest facility reasons.
Reporting Period: One month
Reporting Comparisons:
CLEC aggregate, individual CLEC, Qwest retail
Unit of Measure:
OP-15A - Average Business Days NOTE
OP-15B - Number of orders endin facilities
Disaggregation Reporting:
Statewide
Formula:
OP-15A = a(Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time
intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) + (Total Number of Pending Orders Delayed for Qwest reasons as of the
last day of Reporting Period)
OP-15B = Count of pending orders measured in numerator of OP-15A that were delayed for Qwest facility
reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or a lication dates.
. Records with invalid product codes.
. Records missin data essential to the calculation of the measurement er the PID.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30,2004 Page 54
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:
I Standards:
OP-15B = diagnostic only
For OP-15A:
Resale
Residential sinQle line service DiaQnostic Expectation: Parity with retail service
Business sinQle line service DiaQnostic Expectation: Pari tv with retail service
Centrex DiaQnostic Expectation: Pari tv with retail service
Centex 21 DiaQnostic Expectation: Pari tv with retail service
PBX Trunk DiaQnostic Expectation: Pari y with retail service)
Basic ISDN DiaQnostic Expectation: Pari y with retail service
Qwest DSL DiaQnostic Expectation: Pari y with retail service)
Primary ISDN DiaQnostic Expectation: Pari y with retail service)
DSO DiaQnostic Expectation: Parity with retail service)
DS1 DiaQnostic Expectation: Pari y with retail service)
DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service)
(aQQreQate)
Frame Relay Diagnostic (Expectation: Parity with retail service)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service)
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex 21)
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex)
(UNE-P) (Centrex)
Line Splitting Diagnostic (Expectation: Parity with retail Qwest
DSL)
Loop SplittinQ NUIt::;J Diagnostic
Line Sharing Diagnostic (Expectation: Parity with retail Qwest
DSL)
Sub-Loop UnbundlinQ Diagnostic
LIS Trunks Diagnostic (Expectation: Parity with Feature Group D
(aggregate)) (separately reported)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic (Expectation: Parity with DS1 Private
Line- Service)
UDIT - Above DS1 level Diagnostic (Expectation: Parity with Private Line-
Services above DS1 level)
Dark Fiber - IOF DiaQnostic
Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
Non-loaded Loop (2-wire)DiaQnostic Expectation: Pari y with retail ISDN BRI)
Non-loaded Loop (4-wire)DiaQnostic Expectation: Pari y with retail DS 1
DS 1-capable Loop DiaQnostic Expectation: Pari y with retail DS1
ISDN-capable Loop DiaQnostic Expectation: Pari y with ISDN-BRI
ADSL-qualified Loop Diagnostic (Expectation: Parity with retail Qwest DSL
with dispatch)
Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and
(aggregate)hiQher bit-rate services (aQQreQate)
Dark Fiber - Loop DiaQnostic
E911/911 Trunks Diagnostic (Expectation: Parity with retail E911/911
Trunks)
Enhanced Extended Loops (EELs)Diagnostic
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 55
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Availability:
Available
Notes:
1. According to this definition, the Applicable Due Date can change , per
successive customer-initiated due date changes or delays, up to the point
when a Qwest-initiated due date change occurs. At that point, the Applicable
Due Date becomes fixed (Le., with no further changes) as the date on which it
was set prior to the first Qwest-initiated due date change, if any. Following
the first Qwest-initiated due date change, any further customer-initiated due
date changes or delays are measured as time intervals that are subtracted as
indicated in the formula. These delay time intervals are calculated as stated
in the description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating delay
intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delay. The intervals thus
calculated from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of this
approach is that Qwest-initiated impacts on intervals are counted in the
reported interval, and customer-initiated impacts on intervals are not counted
in the reported interval.
2. For OP-15A, Saturday is counted as a business day for all non-dispatched
orders for Resale Residence, Resale Business, and UNE-P (POTS), as well
as for non-dispatched orders in the retail analogues specified above as
standards. For all other non-dispatched products and for all dispatched
products under OP-15A, Saturday is not counted as a business day.3. Reporting will begin at the time CLECs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 56
OP-17 - Timeliness of Disconnects associated with LNP Orders
Purpose:
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to
which portinq occurs without implementinq associated disconnects before the scheduled time/date.
Description:
OP-17 A
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with
loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date , as identified by associated qualifying trouble reports.
Focuses on disconnects associated with timely GLEG requests for delaying the disconnects or no
requests for delays.
The scheduled time/date is defined as 11 :59 p.m. on (1) the due date of the LNP order recorded
by Qwest or (2) the delayed disconnect date requested by the GLEG, where the GLEC submits a
timely request for delay of disconnection.
- A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00
m. MT on the current due date of the LNP order recorded by Qwest.
OP-17B
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated
with loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Includes only disconnects associated with untimely GLEG requests for delaying the
disconnects.
A CLEC request for delay of disconnection is considered "untimely" if received by Qwest
after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before
12:00 p.m. MT (noon) on the day after the current due date.
Disconnects are defined as the removal of switch translations, including the 1 O-digit trigger.
Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are
those that the GLEC identifies as such to Qwest via trouble reports, within four calendar days of the
actual disconnect date, that are confirmed to be caused by disconnects being made before the
scheduled time.
Includes all CLEC orders for LNP TNs completed in the reporting period, subject to exclusions
specified below.
Reporting Period: One month
Reporting Comparisons: GLEC Aggregate
and Individual CLEC
Formula:
((Total number of LNP TNs ported pursuant to orders completed in the reporting period - Number of TNs
with qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred)
+ Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100
Unit of Measure:Percent
Disaggregation Reporting:Statewide
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 57
OP-17 - Timeliness of Disconnects associated with LNP Orders (continued)
Exclusions:
OP-17A only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
has failed to submit timely requests to have disconnects held for later implementation.
OP-17A & B
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique TNs
and Centrex 21).
Records with invalid trouble receipt dates.
Records with invalid cleared , closed or due dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
OP-17B only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to
have disconnects held for later implementation.
. Product Reporting:LNP Standards:
OP-17 A - 98.25%
OP-17B - Diagnostic only, in light of its measuring
only requests for delay of disconnect
that are defined as untimely.
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 58
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds'Interconnect Repair Center
Purpose:
Evaluates Customer access to Qwest's Interconnection and/or Retail Repair Center(s), focusing on
the number of calls answered within 20 seconds.
Description:
Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20
seconds of the first ring.
Includes all calls to the Interconnect Repair Center during the reporting period , subject to
exclusions specified below.
First ring is defined as when the customer's call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Qwest agent.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU (Voice Response Unit) is not counted.
Product Reporting: None Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 59
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-
service trouble reports were cleared within the standard estimate for specified services (Le., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services , that are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period , which involve a specified service
that is out-of-service (Le., unable to place or receive calls), subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-3A Dispatches within MSAs;results MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24
hours) + (Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 60
MR-3 - Out of Service Cleared within 24 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Pari y with retail service
Centrex 21 Pari y with retail service
PBX Trunks Pari y with retail service
Basic ISDN Pari ~ with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest DSL
Loop Splitting NU It:.Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
. Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
Zone-tvDe Disaaareaation -
Resale
Qwest DSL Parity with retail service
Unbundled Loops
Analoq Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI
xDSL-capable Loop Pari ty with retail Qwest IDSL
ISDN-capable Loop Pari ty with ISDN-BRI
ADSL-Qualified Loop Pari tv with retail Qwest DSL
Availability:Notes:
Available Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 61
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out
of service and service affecting) and on the number of such trouble reports cleared within the standard
estimate for specified services (Le., 48 hours for service-affectinQ conditions).
Description:
Measures the percentage of trouble reports, for specified services, that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period , which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:
and Qwest Retail MR-4A Dispatches within MSAs;results MR-4B Dispatches outside MSAs; and
MR-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areas
Formula:
((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) + (Total Trouble
Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
. For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
. Records involving official company services.
. Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 62
MR-4 - All Troubles Cleared within 48 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line SplittinQ Parity with retail Qwest DSL
Loop Splitting NOTE 1 Diagnostic
Line Sharinq Parity with RES and BUS POTS
Sub-Loop UnbundlinQ Diagnostic
Zone-TvDe Disaaareaation
Resale
Qwest DSL Parity with retail service
Unbundled Loops:
Analoq Loop Pari y with retail Res and Bus POTS
Non-loaded Loop (2 wire)Pari v with retailISDN-BRI
xDSL-1 capable Loop Pari v with retail QwestiDSL
ISDN-capable Loop Pari v with retail ISDN-BRI
ADSL-qualified Loop Pari v with retail Qwest DSL
Availability:Notes:
Available Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 63
MR-5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types
(including out of service and service affecting troubles) and on the number of such trouble reports
cleared within the standard estimate for specified services (Le., 4 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
subject to exclusions specified below.
Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:Disaggregation Reporting: Statewide level.
CLEC aggregate, individual Results for listed products will be disaggregated according to trouble
CLEC and Qwest Retail results reports:
MR-In Interval Zone 1 areas; and
MR-In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) + (Total
Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Time delays due to "no access" are excluded from repair time.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 64
MR-5 - All Troubles Cleared within 4 hours (continued)
Product Reporting:Standards:
Pari with retail servicePari with retail service
Pari with retail service
Parity with retail service
with DS 1 Private Line Service
with Private Line Services above DS 1 level
Pari with retail OS 1
Pari with retail OS 1
Parity with retail DS3 and higher bit-rate services
re ate
Parity with retail E911/911 Trunks
Diagnostic
Parity with retail DS1 Private Line
Diagnostic
Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 65
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusing how long it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
Includes all trouble reports closed during the reporting period , subject to exclusions specified below.
Includes customer direct reports, customer-relayed reports , and test assist reports that result in a
trouble report.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting Disaggregation Reporting: Statewide level.
Comparisons: Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to trouble reports involving:individual CLEC MR-6A Dispatches within MSAs;and Qwest Retail MR-6B Dispatches outside MSAs; andresults MR-6C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
MR-6E In Interval Zone 2 areas.
Formula:
L((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of
Trouble Reports closed in the reporting period)
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer
Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 66
Zone-TvDe Disaaareaation -
Resale
Qwest DSL
Primary ISDN
DSO
DS1
DS3 and higher bit-rate services
(aggregatefFrame Relay Parity with retail serviceLIS Trunks Parity with Feature Group D (aggregate)
. Unbundled Dedicated Interoffice Transport (UDIT)UDIT - DS1 level Parity with retail DS1 Private LineUDIT - Above DS11evei Parity with retail Private Lines above DS1 levelDark Fiber - (OF Diagnostic
Unbundled Loops:
Analog Loop
Non-loaded Loop (2-wire)
Non-loaded Loop (4-wire)
DS 1-capable Loop
xDSL-capable Loop
ISDN-capable Loop
ADSL-Qualified Loop
Loop types of DS3 and higher bit-rates
(aggregate)
Dark Fiber - Loop
E911/911 Trunks
. Enhanced Extended Loops (EELs) - (DSO
level)
. Enhanced Extended Loops (EELs) - (DS1
level)
. Enhanced Extended Loops (EELs) - (DS3
level)
MR-6 - Mean Time to Restore (Continued)
Product Reporting:
MSA-TvDe Disaaareaation -Resale
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Network Element - Platform
(UNE-P) (POTS)
Unbundled Network Element - Platform
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform
(UNE-P) (Centrex)
Line Splitting
. Loop Splitting NUl t: 1
Line Sharing
. Sub-Loop Unbundling
Standards:
Parity with retail service
Pari y with retail service
Pari y with retail service
Pari y with retail service
Pari y with retail service
Pari y with retail service
Parity with like retail service
Parity with retail Centrex 21
Parity with retail Centrex
Parity with retail Qwest DSL
Diagnostic
CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS POTS
CO: Parity with retailISDN-BRI
All Other States: Diagnostic
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail Res and Bus POTS
Parity with retail ISDN BRI
Parity with retail DS1 Private Line
Parity with retail DS1 Private Line
Parity with retail Qwest IDSL
Parity with retail ISDN BRI
Parity with retail Qwest DSL
Parity with retail DS3 and higher bit-rate Private
Line services (aggregate)
Diagnostic
Parity with retail E911/911 Trunks
Diagnostic
Parity with retail DS1 Private Line
Diagnostic
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 67
MR-6 - Mean Time to Restore (Continued)Availability: Notes:Available 1. Reporting will begin at the time GLEGs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 68
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of re eated trouble re orts received
for the same line/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
Includes all trouble reports closed during the reporting period that have a repeated trouble report
received within thirty (30) days of the initial trouble report for the same service (regardless of
whether the report is about the same type of trouble for that service), subject to exclusions
specified below.
In determining same service Qwest will compare the end user telephone number or circuit access
code of the initial trouble reports closed during the reporting period with reports received within 30
days of when the initial trouble report closed.
Includes reports due to Qwest network or system causes, customer-direct and customer-relayed
reports.
. The 30-day period applied in the numerator of the formula below is from the date and time that the
initial trouble report is closed to the date and time that the next, or "repeat" trouble report is
received (Le., opened).
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that
are not reported in arrears),.in order to cover the
30-day period followinq the initial trouble report.Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under MSA-TypeCLEC Disaggregation" will be reported according to trouble reports involving:
aggregate, MR-7A Dispatches within MSAs;individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches.
Qwest Retail Results for products/services listed in Product Reporting under "Zone-type
results Disaggregation" will be disaggregated according to trouble reports involving:
MR-7D In Interval Zone 1 areas; and
MR-7E In Interval Zone 2 areas.
Unit of Measure: Percent
Formula:
((Total trouble reports closed within the reporting period that had a repeated trouble report received
within 30 calendar days of when the initial trouble report closed) + (Total number of Trouble Reports
Closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
. Records with invalid trouble receipt dates.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 69
MR-7 - Repair Repeat Report Rate (Continued)
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Product ReportinQ:Standards:
MSA- TvDe Disaaareaation -
Resale
Residential single line service Pari tv with retail service
Business single line service Pari tv with retail service
Centrex Pari tv with retail service
Centrex 21 Pari tv with retail service
PBX Trunks Pari tv with retail service
Basic ISDN Paritv with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
P) (Centrex)
Line Splitting Parity with Qwest Retail DSL
Loop Splitting NOTE Diagnostic
Line Sharing AZ & CO: Parity with Qwest Retail DSL
All Other States: Diagnostic Comparison with
Qwest Retail DSL
Sub-Loop Unbundling CO: Parity with RetaiIISDN-BRI
All Other States: Diaqnostic
Zone-TvDe Disaaareaation -
Resale
Qwest DSL Pari tv with retail service
Primary ISDN Pari tv with retail service
DSO Pari tv with retail service
DS1 Pari tv with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relav Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Paritvwith retail DS1 Private Line'
UDIT - Above DS1 level Parity with retail Private Lines above DS1 level
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analog Loop Pari y with retail Res and Bus POTS
Non-loaded Loop (2-wire)Pari v with retail ISDN BRI
Non-loaded Loop (4-wire)Pari v with retail DS1 Private Line
DS1-capable Loop Pari v with retail DS 1 Private Line
xDSL-1 capable Loop Pari v with retail Qwest IDSL
ISDN-capable Loop Pari v with retail ISDN BRI
ADSL-qualified Loop Pari v with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggreqate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 70
MR-7 - Repair Repeat Report Rate (Continued)
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Targeted availability with July 2004 Reporting will begin at the time GLECs order
results reported in September 2004 the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 71
MR-8 - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or
element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period , subject to exclusions specified
below.
Includes all applicable trouble reports, including those that are out of service and those that are
onlv service-affectinQ.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service
grouping) + (Total number of the specified services that are in service in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch , non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PIO.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit November 30, 2004 Page 72
MR-8 - Trouble Rate (continued)
Product Reporting:Standards:
Resale
Residential sinQle line service Pari with retail service
Business sinQle line service Pari with retail service
Centrex Pari with retail service
Centrex 21 Pari with .retail service
PBX Trunks Pari with retail service
Basic ISDN Pari with retail service
Qwest DSL Paritv with Qwest DSL service
Primary ISDN Paritv with retail service
DSO Paritv with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element -Parity with retail Centrex
Platform(UNE-P) (Centrex)
Line SplittinQ Parity with retail Qwest DSL
Loop Splittinq NOTE 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: DiaQnostic
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line Service
UDIT - Above DS1 level Parity with retail Private Lines above DS1 level
Dark Fiber - IOF DiaQnostic
Unbundled Loops:
AnaloCi Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-1 capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-Qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aClClreCiate)(a~mreQate)
Dark Fiber - Loop DiaQnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 73
MR-8 - Trouble Rate (continued)
Availability:
Available
Notes:1. Reporting will begin at the time GLEGs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 74
MR-9 - Repair Appointments Met
Purpose:
Evaluates the extent to which Qwest repairs services for Customers by the appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
Includes all trouble reports closed during the reporting period, subject to exclusions specified
below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC Results for listed services will be disaggregated and reported
aggregate , individual according to trouble reports involving:
CLEC and Qwest Retail MR-9A Dispatches within MSAsresults MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
. Records with invalid cleared or closed dates.
Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-
(POTS)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 75
MR-10 Customer and Non-Qwest Related Trouble Reports
Purpose:
Evaluates the extent that trouble reports were customer related, and provides diagnostic information
to help address potential issues that might be raised by the core maintenance and repair performance
indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of
all trouble reports resolved during the reporting period , subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
For products measured from MTAS data , trouble reports coded to disposition codes for: Customer
Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-
Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider) and trouble
reports involving a "no access" delay for MSA type disaggregated products.
For products measured from WFA (Workforce Administration) data trouble reports coded to
trouble codes for Carrier Action (lEC) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Number of Trouble Reports coded to disposition codes specified above) + (Total Number of Trouble
Reports Closed in the Reporting Period)) x 100
Exclusions:
Subsequent trouble reports of any trouble before the original trouble report is closed
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 76
MR-10 Customer and Non-Qwest Related Trouble Reports (continued)
Product Reporting:Standards:
Resale
Residential sinQle line service DiaQnostic
Business sinQle line service DiaQnostic
Centrex DiaQnostic
Centrex 21 DiaQnostic
PBX Trunks DiaQnostic
Basic ISDN DiaQnostic
Qwest DSL DiaQnostic
Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex)
Resale
Primary ISDN DiaQnostic
DSO DiaQnostic
DS1 DiaQnostic
DS3 and higher bit-rate services Diagnostic
(aQQreaate)
Frame Relav DiaQnostic
LIS Trunks Diagnostic
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level DiaQnostic
UDIT - Above DS1 level DiaQnostic
Unbundled Loops:
Analoa Loop Diagnostic
Non-loaded Loop (2-wire)Diagnostic
Non-loaded Loop (4-wire)Diagnostic
DS 1-capable Loop Diagnostic
xDSL-capable Loop DiaQnostic
ISDN-capable Loop DiaQnostic
ADSL-aualified Loop DiaQnostic
Loop types of DS3 and higher bit-rates Diagnostic
(aaaregate)
E911/911 Trunks Diagnostic
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 77
MR-11 - LNP Trouble Reports Cleared within 24 Hours
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and
business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all
LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (Le., not unbundled-loop), residence and
business, out-of-service trouble reports that are cleared within four business hours of Qwest
receiving these trouble reports from GLEGs.
Includes only trouble reports that are received on or before the currently-scheduled due date
of the actual LNP-related disconnect time/date, or the next business da , that are confirmed
to be caused by disconnects being made before the scheduled time, and that are closed
during the reporting period, subject to exclusions specified below.
MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours
of Qwest receiving these trouble reports from GLEGs.
Includes all LNP-only trouble reports, received within four calendar days of the actual LNP-
related disconnect date and closed during the reporting period.
The "currently-scheduled due date/time" is the original due date/time established by Qwest in
response to GLEC/customer request for disconnection of service ported via LNP or, if GLEG submits
to Qwest a timely or untimely request for delay of disconnection, it is the GLEe/customer-requested
later date/time.
. A request for delay of disconnection is considered timely if received by Qwest before 8:00 p.m. MT
on the due date that Qwest has on record at the time of the request.
. A request for delay of disconnection is considered untimely if received by Qwest after 8:00 p.m. MT
on the due date and before 12:00 p.m. MT (noon) on the day after the due date
Time measured is from the date and time Qwest receives the trouble report to the date and time
trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG Aggregate and
Individual CLEC
Disaggregation Reporting: Statewide level (all are
non-dispatched"
Formula:
MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, forLNP-related troubles
confirmed to be caused by disconnects, that Qwest executea before the currently-scheduled
due date/time, that were closed in the reporting period and cleared within four business
hours) + (Total Number of specified out of service LNP-only Trouble Reports for LNP-related
troubles confirmed to be caused by disconnects that Qwest executed before the currently-
scheduled due date/time, that were closed in the reporting period)) x 100
MR-11 B = ((Number of specified LNP-only Trouble Reports closed in the reporting period that were
cleared within 48 hours) + (Total Number of specified LNP-only Trouble Reports closed in the
reporting period)) x 100
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 78
MR-11 - LNP Trouble Reports Cleared within 24 Hours (Continued)
Exclusions:
Trouble reports attributed to customer or non-Qwest reasons
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
. Subsequent trouble reports of LNP trouble before the original trouble report is closed.
For MR-11 B only: Trouble reports involving a "no access" delay.
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Product Reporting: LNP Standards:
MR-11A:
If OP-17 result meets its standard, the MR-11 A standard is Diagnostic.
If OP-17 result does not meet its standard, the MR-11A standard is as
follows:
For 0-20 trouble reports : No more than 1 ticket cleared in :;. four
business hours
For:;. 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
MR-11B:
For 0-20 trouble reports : No more than 1 ticket cleared:;. 48 hours
For:;. 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
* Based on MR-11A denominator.
Availability:
Available
**
Based on MR-11 B denominator.
Notes:
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 79
Billing
81-1 - Time to Provide Recorded Usage Records
Purpose:
Evaluates the timeliness with which Qwest provides recorded daily usage records to CLECs.
Description:
Measures the average time interval. from date of recorded daily usage to date usage records are
transmitted or made available to CLECs as applicable.
BI-1A - Measures recorded daily usage for UNEs and Resale and includes indust standard
electronically transmitted usage records for feature group switched access N TE 1 local
measured usage, local message usage, toll usage, and local exchange service components
priced on a per-use basis , subject to exclusions specified below.
BI-1 B - Measures the percent of recorded daily usage for Jointly provided switched access provided
within four days.This includes usage created by the CLEC and Qwest or IXC providing
access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group
, Feature Group D, Phone to Phone IP Telephony, 8XX access, and 900 access and their
successors or similar Switched Access services.
BI-1C - Provides separate reporting for two elements captured in BI-1A above, as follows:
BI-1 C-1 - Measures recorded daily usage for UNEs and Resale and includes industrY
standard electronically transmitted usage records for feature group switched access, NOTE 1
subject to exclusions specified below.
BI-1 C-2 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for local measured usage,local
message usage, toll usage, and local exchange service components priced on a per-use
basis, subject to exclusions specified below.
Reporting Period: One month Unit of Measure:
BI-, BI-1C-, BI-1C-2: Average Business Da
BI-1B:Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: State level.
individual CLECs, and Qwest Retail results
Formula:
BI-, BI-1C-, BI-1C-2 (for specified products & records) = I(Date Record Transmitted or made
available - Date Usage Recorded) + (Total number of records)
BI-1 B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total
daily usage records for Jointly provided switched access in the report period)) x 100
Exclusions:
Instances where the CLEC requests other than daily usage transmission or availability.
Duplicate records.
Product Reporting:Standards:
UNEs and Resale BI-1A: Parity with Qwest retail.
Jointly-provided Switched Access BI-1B: 95% within 4 business days
BI-1C-, BI-1C-2: Diagnostic Comparison with the
Qwest Retail results used in standard for
BI-
Availability:Notes:
Available Feature group switched access" includes all
type 11 OXXX detail records for Feature
Groups A, B, C , and D.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 80
81-2 -Invoices Delivered within 10 Days
Purpose:
Evaluates the timeliness with which Qwest delivers industry standard electronically transmitted bills to
CLECs, focusinQ on the percent delivered within ten calendar days.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the number of days
between the bill date and bill delivery.
Includes all industry standard electronically transmitted invoices for local exchange services and
toll , subiect to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined Qwest Disaggregation Reporting: State level
Retail/CLEC results (Parity by design)
Formula:
((Count of Invoices for which Bill Transmission Date to Bill Date is ten calendar days or less) + (Total
Number of Invoices)) x 100
Exclusions:
Bills transmitted via paper, magnetic tape, CD-ROM, diskette.
Records with missing data essential to the calculation of the measurement per the PlD.
Product Reporting:Standard:
UNEs and Resale Parity by design.
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 81
BI-3 - Billing Accuracy - Adjustments for Errors
Purpose:
Evaluates the accuracy with which Qwest bills CLECs, focusing on the percentage of billed revenue
adjusted due to errors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total
billed revenue.
Both the billed revenue and amounts adjusted off bills due to error are calculated from bills
rendered in the reporting period.
Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the reporting
period that involve, either in part or in total, adjustment codes related to billing errors. (Each
adiustment thus Qualifyinq is added to the sum in its entiretv.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: State level.
individual CLECs, and Qwest Retail results
Formula:
(L(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to Errors) + (Total
Billed Revenue billed in Reporting Period)) x 100
Exclusions:
. BI-3A - UNEs and Resale - None
. BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of CLEC-caused
errors in return of minutes of use
Product Reporting:Standards:
BI-3A - UNEs and Resale BI-3A - UNEs and Resale: Parity with Qwest
BI-3B - Reciprocal Compensation Minutes of retail bills.
Use (MOU)BI-3B - Reciprocal Compensation (MOU) -
95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 82
BI-4 - Billing Completeness
Purpose:
UNEs and Resale - Evaluates the completeness with which Qwest reflects non-recurring and
recurring charges associated with completed service orders on the bills.
Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which Qwest
reflects the revenue for Local Minutes of Use associated with CLEC local traffic over Qwest's
network on the bills.
Description:
81-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges
associated with completed service orders appear on the correct bill.
81-48 - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local
minutes of use appearing on the correct (current) bill.*
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent,
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLECs, and Qwest Retail results
Formula:
81-4A - UNEs and Resale = (L(Count of service orders with non-recurring and recurring charges
associated with completed service orders on the bills that are billed on the correct bill + total
count of service orders with non-recurring and recurring charges associated with completed
service orders billed on the bill)) x 100
81-48 - Reciprocal Compensation MOU = (L(Revenue for Local Minutes of Use billed on the correct*
bill + Total revenue for Local Minutes of Use collected during the month)) x 100
Exclusions: None
Product Reporting:Standards:
UNEs and Resale 81-4A - UNEs and Resale: Parity with Qwest
Reciprocal Compensation (MOU)Retail bills.
81-48 - Reciprocal Compensation (MOU): 95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit 8 November 30, 2004 Page 83
Database Updates
DB-1 - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases of E911 , LlDB, and Directory Builder.
Description:
Measures the average time required to update the databases of E911 , LlDB, and Directory
Builder.
Includes all database updates as specified under Disaggregation Reporting completed during
the reporting period.
For DB-1A the time to update the E911 database is provided by the third party vendor that
performs the update. The elapsed time is captured automatically by the database system. There
are no "individual E911 database update records" provided with which to measure the database
update process.
The numerator of DB-1A is calculated by multiplying the vendor-calculated results (Average
Minutes in Process Time) by the denominator (Count of records Processed). This method
produces a result from the vendor data that is the same as that which would be produced by
totallinq the update times from individual E911 database update records.
Reporting Period: One month Unit of Measure:
E911 - Hrs: Mins.
LlDB & Directory Listings - Seconds
Disaggregation Reporting:
DB-1A: E911 for Qwest Retail and Reseller
GLEC-State level
DB-1 B: LlDB for Qwest Retail, Reseller CLEC
and Facilities Based CLEC - Multi
state region-wide level
DB-1 C-1: Listings for all Provider types including
Qwest Retail , Reseller CLEC, and
Facilities Based CLEC, ILEC and
Unknown Provider, Electronically
Submitted, Electronically Processed-
Sub-region applicable to state
Reporting Comparisons:
DB-1A - E911: Combined results for Qwest Retail
and Reseller CLEC Aggregate;
DB-1B - LlDB: Combined results for all Qwest
Retail, Reseller CLEC and Facilities Based CLEC
updates;
DB-1C-1 - Listings: Combined results for all
Provider types including Qwest Retail, Reseller
CLEC, and Facilities Based CLEC,ILEC and
Unknown Provider, Electronically Submitted
. Electronically Processed updates. NOTE 1
Formula:
L((Date and Time of database update for each database update as specified under Disaggregation
Reporting in the reporting period) - (Date and Time of submissions of data for entry into 'the database
for each database update as specified under Disaggregation Reporting in the reporting period)) + Total
database updates as specified under Disaggregation Reporting completed in the reporting period
Exclusion:
Invalid start/stop dates/times.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 84
DB-1 - Time to Update Databases (continued)
Product Reporting:Standards:
Not applicable (Reported by database type)OB-1A-E911: Parity by design
OB-1 B-LlDB: Parity by design
OB-1C-1 - Listings: Parity by design
Availability:Notes:
Available Because they cannot be separated, results for Qwest Retail , Reseller
CLEC, Facilities-based CLECs, ILEC and Unknown Provider updates
are reported combined within these disaggregations.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 85
DB-2 - Accurate Database Updates
Purpose:
Evaluates the accuracy of database updates completed without errors in the reportinQ period.
Description:
Measures the percentage of database updates completed without errors in the reporting period.
Includes all database updates as specified under Disaggregation Reporting completed during the
reportinQ period.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:Disaggregation Reporting:
DB-2C-1 Listings - Combined results for all DB-2C-, Listings for Qwest Retail, Reseller
Qwest Retail , Reseller CLEC and Facilities-CLEC, and Facilities-Based CLEC Electronically
Based CLEC Electronically Submitted Submitted, Electronically Processed updates:
Electronically Processed updates Statewide
Formula:
(Total database updates as specified under Disaggregation Reporting completed without errors in the
reporting period + Total database updates as specified under Disaggregation Reporting completed in
the reporting period) x 100
Exclusions:
Invalid start/stop dates/times.
Product Reporting:Standards:
Not applicable (Reported by database type)DB-2C-1 - Listings: Parity by design NOTE 1
Availability:Notes:
Available Qwest retail and Reseller CLECs are parity by design. Because
Facilities-based CLEC Electronically Submitted, Electronically
Processed cannot be separated out from Reseller CLECs they are
reported combined within this disaQQreQation.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 86
Directory Assistance
DA-1 - Speed of Answer - Directory Assistance
Purpose:
Evaluates timeliness of customer access to Qwest's Directory Assistance operators, focusing on how
10nQ it takes for calls to be answered.
Description:
Measures the average time following first ring until a call is first picked up by the Qwest agent/system
to answer Directory Assistance calls.
Includes all Galls to Qwest directory assistance during the reporting period.
Because a system (electronic voice) prompts for city, state, and listing requested before the actual
operator comes on the line, the first ring is defined as when the voice response unit places the call
into queue.
Measurements are taken by sampling calls from the network queue at a-second intervals. A
count of calls in the queue is taken for every sampling event (1a~second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval. However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time , and which are counted as 10 seconds. The call intervals shorter than 1 a seconds that are
counted as 1 a seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Results for Qwest and Disaggregation Reporting:
all CLECs are combined.Sub-region applicable to state
Formula:
L((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard: Parity by design
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 87
Operator Services
OS-1 - Speed of Answer - Operator Services
Purpose:
Evaluates timeliness of customer access to Qwest's operators, focusing on how long it takes for calls
to be answered.
Description:
Measures the time following first ring until a call is answered by the Qwest agent.
Includes all calls to Qwest's operator services during the reporting period , subject to exclusions
specified below.
Measurements are taken by sampling calls from the network queue at 10-second intervals. A
count of calls in the queue is taken for every sampling event (10-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted , i.e., are effectively counted as a zero interval.However, this
situation is offset by calls that enter just prior to a sampling time , but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset bv those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Qwest and all CLECs Disaggregation Reporting:
are aggregated in a single measure.Sub-region applicable to state
Formula:
L((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard:Parity by design
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 88
Network Performance
NI-1 - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from Qwest end offices to CLEC end offices, compared with
the completion of calls from Qwest end offices to other Qwest end offices, focusing on average busy-hourblockin ercenta es in interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.
Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk
rou s that are in service durin the re ortin eriod, sub.ect to exclusions s ecified below.Reporting Period: One month Unit of Measure: Percent Blockage
Reporting Comparisons:
CLEC aggregate
individual CLEC, and
Qwest Interoffice trunk
blocking results.
Disaggregation Reporting: Statewide level.
Reports the percentage of trunks blocking in interconnection final trunks
reported by:
NI-1A Interconnection (LIS) trunks to Qwest tandem offices, with TGSR-
related exclusions applied as specified below;
NI-1 B LIS trunks to Qwest end offices, with TGSR-related exclusions
applied as specified below;
NI-1C LIS trunks to Qwest tandem offices, without TGSR-related
exclusions;
NI-1D LIS trunks to other Qwest end offices, without TGSR-related
exclusions.
Formula:
UL(Blockage in Final Trunk Group of Specified Type)x(Number of Circuits in Trunk Group)) + (Total Number
of Final Trunk Circuits in all Final Trunk Groups)) x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average
number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type being
measured.
Exclusions:
For NI-1A and NI-1 B onl
Trunk groups, blocking in excess of one percent in the reporting period, for which:
- A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or
CLECs do not submit, within 20 calendar days of receiving a TGSR:
a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE
b) Trouble Reports; orc) Notification of traffic re-routing (as described in Note 1 below).
For NI-NI-NI-and NI-1D:
Trunk groups, blocking in excess of one percent in the reporting period, for which Qwest can identify, in
time to incorporate in the regular reporting of this measurement, the cause as being attributable to:
Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure
circumstances;
The CLEC placing trunks in a "busy" condition;
Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely
forecast to Qwest. (This portion of the exclusion is limited to being applied in (a) the month the LIS
requests could not be fulfilled, due to lack of facilities, and (b) each month thereafter up to the month
following facility availability OR ~ to five months after the month the LIS requests could not be
fulfilled, whichever is sooner NOT 4); or
Isolated incidences of blocking, about which Qwest provides notification to the CLEC, that (a) are
not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by
CLEC or Qwest, and c thus, do not re uire an actionable TGSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 89
NI-1 - Trunk Blockina (Continued)
. Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review
period.
Toll trunks, non-final trunks, and trunks that are not connected to the public switched network.
. One-way trunks originating at GLEG end offices.
. Qwest official services trunks, local interoffice operator and directory assistance trunks, and local
interoffice 911/E911 trunks.
. Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PIO.
Product Reporting: Standards:LIS Trunks Where NI-1A~ 1%:
Where NI-1A;:. 1%:
Where NI-1B ~ 1%:
Where NI-1B;:. 1%:
NI-1C and NI-1D:
Availability:
Available
1 %
Parity with Qwest Interoffice Trunks to tandems
1 %
Parity with Qwest Interoffice Trunks to end offices
OiaQnostic NOTE
Notes:
1. Qwest uses TGSRs to notify CLEGs when trunk blocking exceeds standard thresholds or is
determined to be persistent. To respond properly to TGSRs, a GLEG must (a) submit
within 20 days ASRs to provide necessary trunk augmentations to avoid further blocking,
(b) notify Qwest within 20 days that it is initiating a Trouble Report where Qwest traffic
routing problems are causing the blocking referenced by the TGSR, or (c) notify Qwest that
the GLEG will undertake its own re-routing of traffic within 20 days to alleviate the blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in
the month in which the above-specified 20-day response period ends. Thus, any trunk
group excluded in one month will not be excluded in the next month, unless there is (a) a
20-day period following a TGSR ends in that month , (b) there is another TGSR applicable
to the next month for the same trunk group or (c) an exception documented , in lieu of
issuing a subsequent TGSR, where the GLEG's response to the previous TGSR indicated
that, for its own reasons, it plans to take no action at any time to augment the trunk group.
3. GLEG delays are reflected by GLEe-initiated order supplements that move the due date
later.
a) Qwest-initiated due date delays, including supplements made pursuant to Qwest
requests to delay due dates, shall not be counted as CLEC delays in this
measurement.
b) Qwest-initiated due date changes to earlier dates that the CLEG does not meet shall
not be counted as a CLEG delay in this measurement unless the earlier dates were
mutually agreed-upon.
c) CLEG delays (e.
, "
customer not ready" in advance of a due date) that do not
contribute to a Qwest-established due date being missed shall not be counted as a
CLEG delay in this measurement.
4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period
of time that treats the unforecasted ASR as if it were, in effect, the first forecast for the
facilities needed.
a) Given that forecast advance intervals are currently six months, this provision allows the
exclusion to apply for no longer than that period of time.
b) Nevertheless, this limitation to the exclusion also recognizes that facilities may become
available sooner and, if so , reduces the limitation accordingly. In that context, this
limitation recognizes that, absent a GLEG forecast, Qwest still retains a responsibility to
provide facilities for the ASR, although in a longer timeframe than for ASRs covered by
forecasts. NI-1G and NI-10 will be reported for information purposes only, with no
standard to be applied.
c) This limitation may change depending on the outcome of separate workshops dealing
with issues of interconnection forecasting.
5. NI-1G and NI-1D will be reported for information purposes only, with no standard to be
applied.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 90
NP-1 - NXX Code Activation
Purpose:
Evaluates the timeliness of Qwest's NXX code activation prior to the LERG effective date or by the
revised" effective date, as set forth herein.
Description:
NP-1A: Measures the percentage of NXX codes activated in the reporting period that are actually
loaded and tested prior to the LERG effective date or the "revised" date, subject to exclusions
shown below.
NP-1 B: Measures the percentage of NXX codes activated in the reporting period that are delayed
beyond the LERG date or "revised" date due to Qwest-caused Interconnection facility delays,
subject to exclusions shown below. Included among activations counted as a Qwest delay in
this sub-measurement are cases in which "6 codes" NOTE 1 associated with the Qwest
interconnection facilities are provided late by Qwest to the CLEC.
. Qwest must receive complete and accurate routing information required for code activation, which
includes but is not limited to "6 codes" for all interconnection trunk groups associated with the
activation no less than 25 days prior to the LERG Due Date or Revised Due Date.
. The "revised" date, for purposes of this measurement, is a GLEe-initiated renegotiation of the
activation effective date that is no less than 25 days after Qwest receives complete and accurate
routing information required for code activation , which includes but is not limited to "6 codes" for
all interconnection trunk groups associated with the activation.
. The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to
Qwest.
. NXX code activation is defined as complete when all translations associated with the new NXX are
complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if
different than the LERG date).
The NXX code activation completion process includes testing, including calls to the test number
when provided.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,
individual CLEC and Qwest Retail results.
Formula:
NP-1A = ((Number of NXX codes loaded and tested in the reporting period prior to the LERG effective
date or the "revised" date) + (Number of NXX codes loaded and tested in the reporting
period)) x 100
Disaggregation Reporting: Statewide.
NP-1 B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the
LERG effective date or "revised" date affected by Qwest Interconnection Facility Delays) +
(Number of NXX codes loaded and tested in the reporting period, including NXX codes
loaded and tested in the reporting period that were delayed past the LERG effective date or
the "revised" date due to Interconnection Facility Delays)) x 100
Exclusions:
NP-1A:
NXX code activations completed after the LERG date or "revised" date due to delays in the
installation of Qwest provided interconnection facilities associated with the activations. NOTE 2
NP-1A and NP-1B:
NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than
industry standard (currently 45 calendar days).
NXX codes where QWEST received complete and accurate routing information required for
code activations less than 25 days prior to the LERG due date or Revised due date.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 91
NP-1 - NXX Code Activation (continued)
Product Reporting: None Standards:
NP-1A: Parity
NP-1B: Diagnostic
Availability:Notes:
Available 6 codes" are industry-standard
designators for local interconnection trunk
groups, consisting of 2 alpha letters and six
numeric digits.
Only Qwest-provided interconnection facilities
are noted in this exclusion, because delays
related to facilities provided by GLEGs or
others are accounted for by revising the due
date.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 92
Exhibit G
Change Management Process (CMP)
For Local Service
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 24
Exhibit G
Change Management Process (CMP)
For Local Service
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Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 25
Exhibit G
Change Management Process (CMP)
For Local Service
~JEI1I11'J!lJII:fleD.IIDlliLII~jIJ.1
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Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 26
Exhibit G
Change Management Process (CMP)
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~~Q~lllI1ftj~iI2~:~ff:l~r1Jil~II!I~tl.:cIlllI(I!IEl:le
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 27
Exhibit G
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~~jl~fjlt~;J1I1J!t~!fl~~QI,
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 28
Exhibit G
Change Management Process (CMP)
For Local Service
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Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 29
Exhibit G
Change Management Process (CMP)
For Local Service
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 30
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Exhibit G
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2 For a CLEC converting from a prior release, the CLEC implementation date can be no earlier
than the weekend after the Qwest Release Production Date, if production LSR conversion is
required.
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 33
Exhibit G
Change Management Process (CMP)
For Local Service
~f~li:~QJ~lttID:~~fLgl~I!~JJtIDI1
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 34
Exhibit G
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 35
Exhibit G
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Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 36
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Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 39
Exhibit G
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 40
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Exhibit G
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Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 43
Exhibit G
Change Management Process (CMP)
For Local Service
11~tti;~5!~~ggrlf~5:ijJjn~U~!rY,*;~:yli,llrR~:g:~;iD~fifilmii(tlll(~jj;D
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Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 44
Exhibit G
Change Management Process (CMP)
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Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 45
Exhibit G
Change Management Process (CMP)
For Local Service
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 46
Exhibit G
Change Management Process (CMP)
For Local Service
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 47
Exhibit G
Change Management Process (CMP)
For Local Service
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Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 49
Exhibit G
Change Management Process (CMP)
For Local Service
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 50
Exhibit G
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 51
Exhibit G
Change Management Process (CMP)
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Qwest Idaho SGAT Third Revision, Exhibit G May 24 , 2002
Page 52
Exhibit G
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 53
Exhibit G
Change Management Process (CMP)
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 54
Exhibit G
Change Management Process (CMP)
For Local Service
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Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 55
Exhibit G
Change Management Process' (CMP)
For Local Service
13.TRAINING
All changes to existing interfaces as well as the introduction of new interfaces, will be
incorporated into GLEG training.
Qwest may conduct GLEG workshops. GLEG workshops are organized and facilitated by
Qwest and can serve anyone of the following purposes:
Educate GLEGs on particular process or business function
Gollect feedback from GLEGs on particular process or business function
Provide forum for Qwest or GLEGs to lobby for the implementation of a particular process
or business function
Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 57
Exhibit G
Change Management Process (CMP)
For Local Service
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Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 58