20060920Application Part III.pdf

CP-3 - Collocation Feasibility Study Interval
Purpose:
Evaluates the timeliness of the Qwest sub-process function of providing a collocation feasibility study
to the CLEC.
Description:
Measures average interval to respond to collbcation studies for feasibility of installation.
Includes feasibility studies, for collocations of types specified herein that are completed in the
reporting period, subject to exclusions specified below. Collocation types included are: physical
cageless, ~hysical caged, shared physical caged , physical-line sharing, cageless-line sharing, and
virtual. NOT
Interval begins with the Collocation Application Date and ends with the date Qwest completes the
Feasibility Study and provides it to the CLEC.
The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business da
followinq the weekend or holiday.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level.
individual CLEC results
Formula:
L((Date Feasibility Study provided to CLEC) - (Date Qwest receives CLEC request for Feasibility
Study)) + (Total Feasibility Studies Completed in the Reporting Period)
Exclusions:
GLEe-caused delays of, or CLEC requests for feasibility study completions resulting in greater
than ten calendar days from Collocation Application Date to scheduled feasibility study completion
date.
Product Reporting: None Standard:10 calendar days or less
Availability:Notes:
Available Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered , they will be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and
field connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms
conditions, and processes for such collocation types become
finalized , accepted, mature (Le., six months of experience from first
installations), and ordered in volumes warranting reporting (Le.
consistently more than two per month in any state).
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 99
CP-4 - Collocation Feasibility Study Commitments Met
Purpose:
Evaluates the degree that Qwest completes the sub-process function of providing a collocation
feasibility study to the CLEC as committed.
Description:
Measures the percentage of collocation feasibility studies for installations that are completed within the
Scheduled Interval
The Scheduled Interval is ten calendar days from the Collocation Application Date or, if
interconnection agreements call for different intervals, within intervals specified in the agreements
or if otherwise delayed by the CLEC, the interval resulting from the delay.
Includes all feasibility studies for collocations of types specified herein, that are completed in the
reporting period. Collocation types included are: physical cageless, physical caged, shared
physical caged, physical-line sharing, cageless-line sharing, and virtual. NOTE 1
Considers the interval from the Collocation Application Date to the date Qwest completes the
Feasibility Study and provides it to the CLEC.
. The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Subject to superceding terms in the CLEC's interconnection agreement, when a CLEC submits six
(6) or more Collocation applications in a one-week period in any state, feasibility study intervals
will be individually negotiated and the resulting intervals used instead of ten calendar days in this
measurement.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide level.
Formula:
((Total Applicable Collocation Feasibility studies completed within Scheduled Intervals) + (Total
applicable Collocation Feasibility studies completed in the reporting period)) x 100
Exclusions: None
Product Reporting: None Standard:90 percent or more
Availability:
Available
Notes:1. Collocations covered by this measurement are central office
related. As additional types of central office collocation are
defined and offered, they will be included in this measurement.
Non-central office~basedtypes of collocation (such as remote
collocation and field connection points) will be considered for
either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for
such collocation types become finalized, accepted, mature (Le.
six months of experience from first installations), and ordered in
volumes warranting reporting (Le., consistently more than two
per month in any state).
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 100
DEFINITION OF TERMS
Application Date (and Time) - The date (and time) on which Qwest receives from the CLEC a
complete and accurate local service request (LSR) or access service request (ASR) or retail order
subject to the following:
For the following types of requests/orders, the application date (and time) is the start of the next
business day:
(1) LSRs and ASRs received after 3:00PM MT for Designed Services and Local Number
Portability (except non-designed , flow-through LNP).
(2) Retail orders received after 3:00 PM local time for Designed Services.
(3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design
Resale Centrex, non-designed UNE-, Unbundled Loops , and non-designed, flow-through
LNP.
(4) Retail orders for comparable non-designed services cannot be received after closing time , so
the cutoff time is essentially the business office closing time.
For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on
holidays, and do not flow through, the application date (and time) is the next, non-weekend
business day.
Automatic Location Information (All) - The feature of E911 that displays at the Public Safety
Answering Point (PSAP) the street address of the calling telephone number. This feature requires a
data storage and retrieval system for translating telephone numbers to the associated address. All
may include Emergency Service Number (ESN), street address , room or floor, and names of the
enforcement, fire and medical agencies with jurisdictional responsibility for the address. The
Management System (E911) database is used to update the Automatic E911 Location Information
databases.
Bill Date - The date shown at the top of the bill, representing the date on which Qwest begins to
close the bill.
Blocking - Condition on a telecommunications network where , due to a maintenance problem or an
traffic volumes exceeding trunking capacity in a part of the network, some or all originating or
terminating calls cannot reach their final destinations. Depending on the condition and the part of the
network affected, the network may make subsequent attempts to complete the call or the call may be
completely blocked. If the call is completely blocked , the calling party will have to re-initiate the call
attempt.
Business Day - Workdays that Qwest is normally open for business. Business Day = Monday
through Friday, excluding weekends and Qwest published Holidays including New Year s Day,
Memorial Day, July 4 , Labor Day, Thanksgiving and Christmas. Individual measurement definitions
may modify (typically expanding) this definition as described in the Notes section of the measurement
definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared, meaning the
customer is "back in service
Closed Trouble Report - A trouble report that has been closed out from a maintenance center
perspective, meaning the ticket is closed in the trouble reporting system following repair of the
trouble.
Code Activation (Opening) - Process by which new NPAlNXXs (area code/prefix) is defined
through software translations to network databases and switches, in telephone networks. Code
activation (openings) allow for new groups of telephone numbers (usually in blocks of 10 000) to be
made available for assignment to an ILEC's or CLEC's customers, and for calls to those numbers to
be passed between carriers.
Common Channel Signaling System 7 (CCSS7) - A network architecture used to for the exchange
of signaling information between telecommunications nodes and networks on an out-of-band basis.
Information exchanged provides for call set-up and supports services and features such as CLASS
and database query and response.
Common Transport - Trunk groups between tandem and end office switches that are shared by
more than one carrier, often including the traffic of both the ILEC and several CLECs.
Completion - The time in the order process when the service has been provisioned and service is
available.
Qwestldaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 101
DEFINITION OF TERMS (continued)
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that the
requested service order activity is complete.
Coordinated Customer Conversion -- Orders that have a due date negotiated between the ILEC
the CLEC, and the customer so that work activities can be performed on a coordinated basis under
the direction of the receiving carrier.
Customer Requested Due Date - A specific due date requested by the customer which is either
shorter or longer than the standard interval or the interval offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service opens when
notified that a customer has a problem with their service. Once resolved, the disposition of the
trouble is changed to closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single customer, carrier
or pair of carriers used to exchange switched or special, local exchange, or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or time.
Directory Assistance Database - A database that contains subscriber records used to provide live
or automated operator-assisted directory assistance. Including 411 , 555-1212, NPA-555-1212.
Directory Listings - Subscriber information used for DA and/or telephone directory publishing,
including name and telephone number, and optionally, the customer s address.
DS-O - Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps, but
occasionally at 56 kbps.
DS-1 - Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
DS-3 - Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOC) the ILEC sends the CLEC
identifying the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly connected
and offered.
Final Trunk Groups - Interconnection and interoffice trunk groups that do not overflow traffic
other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC that it has
received the CLECs service request, created a service order, and assigned it a due date.
Flow-Through -The term used to describe whether a LSR electronically is passed from the OSS
interface system to the ILEC legacy system to automatically create a service order. LSRs that do not
flow through require manual intervention for the service order to be created in the ILEC legacy
system.
Interval Zone 1/Zone 2 - Interval Zone 1 areas are wire centers for which Qwest specifies shorter
standard service intervals than for Interval Zone 2 areas.
Installation - The activity performed to activate a service.
Installation Troubles - A trouble, which is identified after service order activity and installation , has
completed on a customer s line. It is likely attributable to the service activity (within a defined timeperiod).
Interconnection Trunks - A network facility that is used to interconnect two switches generally of
different local exchange carriers
Inward Activity - Refers to all orders for new or additional lines/circuits. For change order types
additional lines/circuits consist of all C orders with "I" and "T" action coded line/circuit USOCs that
represent new or additional lines/circuits, including conversions from retail to CLEC and CLEC to
CLEC.
Jeopardy - A condition experienced in the service provisioning process which results potentially in
the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy has beenidentified.
Lack of Facilities - A shortage of cable facilities identified after a due date has been committed to a
customer, including the CLEC. The facilities shortage may be identified during the inventory
assignment process or during the service installation process, and typically triggers a jeopardy.
Local Exchange Routing Guide (LERG) - A Bellcore master file that is used by the telecom
industry to identify NPA-NXX routing and homing information, as well as network element and
equipment designations. The file also includes scheduled network changes associated with activity
within the North American Numbering Plan (NANP).
Local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area that
terminates to another LEC in a local calling area.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 102
DEFINITION OF TERMS (continued)
Local Number Portability (formerly defined under Permanent Number Portability and also
known as - Long Term Number Portability) - A network technology which allows end user
customers to retain their telephone number when moving their service between local service
providers. This technology does not employ remote call forwarding, but actually allows the
customer s telephone number to be moved and redefined in the network of the new service provider.
The activity to move the telephone number is called "porting.
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order services or to
request a change(s) be made to existing services.
MSAlNon-MSA - Metropolitan Statistical Area is a government defined geographic area with a
population of 50 000 or greater. Non-Metropolitan Statistical Area is a government defined
geographic area with population of less than 50 000. Qwest depicts MSA Non-MSA based on NPA
NXX. Where a wire center is predominantly within an MSA, all lines are counted within the MSA.
Mechanized Bill - A bill that is delivered via electronic transmission.
NXX, NXX Code or Central Office Code - The three digit switch entity indicator that is defined by
the "
, "
, and "F" digits of a 10-digit telephone number within the NANP. Each NXX Code
contains 10 000 station numbers.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog residential and
business services. Can include feature capabilities (e., CLASS features).
Projects - Service requests that exceed the line size and/or level of complexity which would allow for
the use of standard ordering and provisioning processes. Generally, due dates for projects are
negotiated, coordination of service installations/changes is required and automated provisioning may
not be practical.
Query Types - Pre-ordering information that is available to a CLEC that is categorized according to
standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in the installation of a collocation arrangement
when all "operational" work has been completed. Operational work consists of the following as
applicable to the particular type of collocation:
. Cage enclosure complete;
. DC power is active (including fuses available, BDFB (Battery Distribution Fuse Board) in place
and cables between the CLEC and power terminated);
Primary AC outlet in place;
Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between the
Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving the
CLEC). and
The following items complete, subject to the CLEC having made required payments to Qwest
(e., final payment): (If the required CLEC payments have not been made, the following items
are not required for RFS):
Key turnover made available to CLEC.
APOT/CFA complete, as defined/required in the CLEC's interconnection agreement
and
Basic telephone service and other services and facilities complete, if ordered by CLEC in
time to be provided on the scheduled RFS date (per Qwest's published standard installation
intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order (typically
determined by regulatory rulings, contract terms , or negotiations with CLEC) to indicate when
collocation installation is scheduled to be ready for service, as defined above.
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it does not
meet certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not
included in the LSR; and (2) content, which occur if invalid data is provided in a field. A rejected
service request must be corrected and re-submitted before provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same telephone
number/circuit ID and at the same premises address within 30 days. The original report can be any
category, including excluded reports , and can carry any disposition code.
Service Group Type - The designation used to identify a category of similar services
, .
, UNE
loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC work groups
in response to a complete, valid local service request.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 103
DEFINITION OF TERMS (continued)
Service Order Type - The designation used to identify the major types of provisioning activities
associated with a local service request.
Standard Interval - The interval that the ILEC publishes as a guideline for establishing due dates for
provisioning a service request. Typically, due dates will not be assigned with intervals shorter than
the standard. These intervals are specified by service type and type of service modification
requested. ILECs publish these standard intervals in documents used by their own service
representatives as well as ordering instructions provided to CLECs in the Qwest Standard Interval
Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior
to the date and time the initial report has a status of "closed.
Tandem Switch - Switch used to connect and switch trunk circuits between and among Central
Office switches.
Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on
customer s service to the time service is fully restored to the customer.
Unbundled Network Element - Platform (UNE-P) - Combinations of network elements, including
both new and conversions, involving POTS (Le., basic services providing dial tone).
Unbundled Loop - The Unbundled Loop is a transmission path between a Qwest Central Office
Distribution Frame, or equivalent, and the Loop Demarcation Point at an end user premises. Loop
Demarcation Point is defined as the point where Qwest owned or controlled facilities cease, and
CLEC, end user, owner or landlord ownership of facilities begins.
Usage Data - Data generated in network nodes to identify switched call data on a detailed or
summarized basis. Usage data is used to create customer invoices for the calls.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 104
GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ACD Automatic Call Distributor
ADSL Asvmmetric Digital Subscriber Line
All Automatic Line Information (for 911/E911 systems)
ASR Service Request (processed via Exact system)
BRI Basic Rate Interface (tvpe of ISDN service)
CABS Carrier Access Billinq System
CKT Circuit
CLEC Competitive Local Exchange Carrier
Central Office
CPE Customer Premises Equipment
CRIS Customer Record Information System
CSR Customer Service Record
Directory Assistance
Decibel
Database
DSO Digital Service 0
DS1 Digital Service 1
DS3 Digital Service 3
E911 MS E911 Management System
EAS Extended Area Service
EB-Electronic Bondinq - Trouble Administration
EDI Electronic Data Interchange
EELS Enhanced Extended Loops
Emerqencv Services (for 911/E911)
FOC Firm Order Confirmation
GUI Graphical User Interface
HDSL High-Bit-Rate Digital Subscriber Line
HICAP Hiqh Capacity Diqital Service
IEC Interexchanqe Carrier
ILEC Incumbent Local Exchange Carrier
INP Interim Number Portability
IOF Interoffice Facilities (refers to trunk facilities located between
Qwest central offices)
ISDN Inteqrated Services Diqital Network
IMA Interconnect Mediated Access
LATA Local Access Transport Area
LERG Local Exchange Routing Guide
LlDB Line Identification Database
LIS Local Interconnection Service Trunks
LNP Long Term Number Portability
LSR Local Service Request
, T Service Order Types - - N (new), T (to or transfer), C
(change)
NANP North American Numberinq Plan
NDM Network Data Mover
NPAC Number Portability Administration Center
NXX Telephone number prefix
OBF Orderinq and Billinq Forum
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 105
GLOSSARY OF ACRONYMS (continued)
ACRONYM DESCRIPTION
OOS Out of service (type of trouble condition)
OSS Operations Support Systems
PBX Private Branch Exchange
PON Purchase Order Number
POTS Plain Old Telephone Service
PRI Primary Rate Interface (type of ISDN service)
RFS Readv for Service (refers to collocation installations)
SIA SAAFE (Strategic Application Architecture Framework and
Environment) Information Access
SOP Service Order Processor
SOT Service Order Type
SS7 Signaling System 7
STP Signaling Transfer Point
Telephone Number
UDIT Unbundled Dedicated Interoffice Transport
UNE Unbundled Network Element
UNE-Unbundled Network Element - Platform
VRU Voice Response Unit
WFA Work Force Administration
XDSL (x) Digital Subscriber Line. (The "" prefix refers to DSL
generically. An "" replaced by an "A" refers to Asymmetric
DSL, and bv an "H" refers to Hiqh-bit-rate DSL.)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 106
APPENDIX A
PO-20 Feature Detail Fields
Feature Detail
Resale and UNE-P (POTS and Centrex 21):
CFN
Validate the call forwarding TN
CFNB
Validate the call forwarding TN
CFND
Validate the call forwarding TN
RCYC
FID associated with a call forwarding don t answer USOC that determines how many rings before the call
forwards to the TN provided with the CFN or CFND FIDs.
HLN (HLA Hot Line)
FID associated with the USOC HLA (which is on our USOC list to validate.) The Hot Line feature call
forwards automatically to a pre-programmed number. This TN is provided following the HLN FID. The
data provided in the Feature Detail section on the LSR will be validated against the HLN FID on the
service order to determine whether the FID is present and the TN provided on the LSR with the FID is
correct on the service order.
LINK (HME CALL FORWARDING TO CELLULAR)
FID associated with th~ USOC HME (which is on our USOC list to validate.) The HME feature call
forwards a call from the landline telephone number to a cellular telephone number. The LINK FID, along
with the PCS telephone number provided in the Feature Detail section on the LSR, will be validated
against the LINK FID on the service order to determine whether the FID is present and the telephone
number provided on the LSR matches the telephone number on the service order.
DES on DID MBB
If the CLEC requests a DID voice mailbox the DID number will follow the FID DES on the LSR in the
Feature Detail section and on the service order. The DES FID along with the DID telephone number
provided in the Feature Detail section on the LSR will be validated against the DES FID on the service
order to determine whether the FID is present and the DID telephone number provided on the matches
the telephone number on the service order.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 107
APPENDIX A (continued)
TN on Custom Ring USOC (RGG1A etc.
We currently have 9 custom ring USOCs on our PO-20 USOC list. Along with the custom ring USOC is
the TN FID. The TN FID along with the custom ring telephone number provided in the Feature Detail
section on the LSR will be validated against the TN FID on the service order to determine whether the
FID is present and the custom ring telephone provided on the LSR with the FID is correct on the service
order. (The validation would only apply if the USOC and FID were present in the Feature Detail section of
the LSR.)
CAS (If provided on LSR for SEA)
Call Screening Code Assignment is a FID associated with the selective class of call feature (which is on
our USOC list to validate.) Along with the CAS FID is a two-digit number that indicates what type of
screening is being requested. The CAS FID along with a two-digit number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USOC and that the two-digit number matches the two-digit number provided on the
LSR.
WW (if provided on LSR for TFM)
Working With is a FID associated with the transfer mailbox feature (which is on our USOC list to validate.
Along with the WW FID is a ten-digit number that indicates where the voice mailbox is located. The WW
FID along with the ten-digit number is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that the ten-
digit number matches the ten-digit number provided on the LSR.
MBOA (if provided on LSR for VFN)
Mailbox out-dial notification is a FID associated with the message notification feature (which is on our
USOC list to validate.) Along with the MBOA FID is a two-digit alphanumeric combination that indicates
where the notification will be sent (Le., identifies pager type.) The MBOA FID along with the two-digit
alphanumeric combination is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the featureUSOC and that the two-digit
alphanumeric matches the two-digit alphanumeric provided on the LSR.
DES on VGT (if provided on LSR)
Description is a FID associated with the scheduled greeting feature (which is on our USOC list to
validate.) Along with the DES FID is a ten-digit telephone number that reflects the DID mailbox number.
The DES FID along with the ten-digit telephone number is provided in the Feature Detail section on the
LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC
and that the ten-digit telephone number matches the ten-digit telephone number provided on the LSR.
WLT (WLS Warm Line)
Warm line timeout is a FID associated with the warm line feature. Along with the WL T FID is a one or two
numeric value that indicates the number of seconds that must elapse before the DMS-100 switch sets up
the connection for a warm line service number. The WL T FID along with the one or two numeric value is
provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated
on the service order behind the feature USOC and that the one or two numeric value matches the one or
two numeric value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 108
APPENDIX A (continued)
FIDs associated with WFA (800 service line feature which is on our USOC list to validate):
SIT (if provided on LSR for WFA)
Special identifying telephone number is a FID associated with the 800 service line feature. Along
with the SIT FID is a ten-digit telephone number that reflects the 800 888 877, or 866 service
line feature. The SIT FID along with the ten-digit telephone number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature USOC and that the ten-digit telephone number matches the ten-digit
telephone number provided on the LSR.
SIS (if provided on LSR for WFA)
Special Identifying Telephone Number Supplemental is a FID associated with the 800 service line
feature. The SIS FID along with a one-digit number is provided in the Feature Detail section on
the LSR. The PO-20 review will validate that the FID is floated on the service order behind the
feature USOC and that the one-digit number matches the one-digit number provided on the LSR.
ELN (if provided on LSR for WFA)
800 Service listed name is a FID associated with the 800 service line feature. Along with the ELN
FID is a listed name, which follows the format of a business name. The ELN FID along with the
name is provided in the Feature Detail section on the LSR. The PO-20 review will validate that
the FID is floated on the service order behind the feature USOC and that the name matches the
name provided on the LSR.
ELA (if provided on LSR for WFA)
800 listed address is a FID associated with the 800 service line feature. Along with the ELA FID
is an address, which follows the format of a listed address plus LATA, State, and ZIP code. The
ELA FID along with the address is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the address matches the address provided on the LSR.
AOS (if provided on LSR for WFA)
Area of service is a FID associated with the 800 service line feature. Along with the AOS FID are
one to two alphanumeric characters and three numeric characters which represents LATA and
AC of the address. The AOS FID along with the additional characters are provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature USOC and that the additional characters match the additional characters
provided on the LSR.
ALC (if provided on LSR for WFA)
IntraLATA carrier is a FID associated with the 800 service line feature. It indicates the IntraLATA
carrier for the 800 service. Along with the ALC FID is the three-digit code (OTC) for the
IntraLATA carrier. The ALC FID along with the three-digit code is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USOC and that the three-digit code matches the three-digit code provided on
the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 109
APPENDIX A (continued)
Resale and UNE-P Centrex 21
FIDs associated with SO3, SO5, SFB, C2T AX (Electronic Business Set USOCs which are on our
USOC list to validate):
KEY (If provided on LSR for Electronic Business Set EBS USOCs)
Key Designation (KEY number) is a FID associated with the Electronic Business Set feature.
Along with the KEY FID is a numeric value that indicates the key designated for different features
or lines on the EBS. The KEY FID along with the numeric value is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USOC and that the numeric value matches the numeric value provided on the
LSR.
MADN (If provided on LSR for Electronic Business Set EBS USOCs)
Multiple Appearance Directory Number Call Arrangement is a FID associated with the Electronic
Business Set feature. Along with the MADN FID is a set of alpha values that indicate the type
appearance and ring status desired for different features or lines on the EBS. The KEY FID along
with the alpha values is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the alpha
values match the alpha values provided on the LSR.
ROL (If provided on LSR for Electronic Business Set EBS USOCs)
Ring On Line is a FID associated with the Electronic Business Set feature. Along with the ROL
FID is an alpha value that indicates if the line will ring (Y or N). The ROL FID along with the alpha
value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the
FID is floated on the service order behind the feature USOC and that the alpha value matches the
alpha value provided on the LSR.
TTYD (If provided on LSR for C2TAX)
Terminal Type is a FID associated with the adjunct module feature. Along with the TTYD FID is a
4 character alpha value based on customer equipment. The TTYD FID along with the 4 character
alpha value is provided in the Feature Detail section on the LSR. The PO-20 review will validate
that the FID is floated on the service order behind the feature USOC and that the 4 character
alpha value matches the 4 character alpha value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 110
APPENDIX A (continued)
FIDs associated with E3PPK (CALL PICK-UP feature which is on our USOC list to validate):
CPG (If provided on LSR for E3PPK)
Call Pickup Group is a FID associated with the CALL PICK-UP feature. Along with the CPG FID
is a 1-3 digit numeric value that identifies the call pickup group. The CPG FID along with the 1-
digit numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the 1-
digit numeric value matches the 1-3 digit numeric value provided on the LSR.
CPUO (If provided on LSR for E3PPK)
Call Pickup-Originating is a FID associated with the CALL PICK-UP feature. Along with the
CPUO FID is an alphanumeric value that identifies the call pickup group. The CPUO FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the alphanumeric value matches alphanumeric value provided on the LSR.
CPUT (If provided on LSR for E3PPK)
Call Pickup-Terminating is a FID associated with the CALL PICK-UP feature. Along with the
CPUT FID is an alphanumeric value that identifies the call pickup group. The CPUT FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the alphanumeric value matches alphanumeric value provided on the LSR.
FIDs associated with GVJ, EZJ, GVZ, GV2, EVH, GW (Speed Call feature USOCs that are on our
USOC list to validate):
SCG (If provided on LSR for Speed call USOCs)
Speed Call Group is a FID associated with the Speed call feature. Along with the SCG FID is a 7
digit numeric value that identifies the controller of the group. The SCG FID along with the 7 digit
numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the 7 digit
numeric value matches 7 digit numeric value provided on the LSR.
CSL (If provided on LSR for Speed call USOCs)
Change Speed Calling Group List is a FID associated with the Speed call feature. Along with the
CSL FID is a 2 digit numeric value that identifies the size of the group list. The SCG FID along
with the 7 digit numeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the 2 digit numeric value matches 2 digit numeric value provided on the LSR.
SCF (If provided on LSR for Speed call USOCs)
Speed Calling Feature Name is a FID associated with the Speed call feature. Along with the SCF
FID is an alphanumeric value that identifies the controller of the shared list. The SCF FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the alphanumeric value matches alphanumeric value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 111
Exhibit G
Change Management Process (CMP)
For Local Service
TABLE OF CONTENTS
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 1
Exhibit G
Change Management Process (CMP)
For Local Service
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 2
Exhibit G
Change Management Process (CMP)
For Local Service
ffl~f!lq~ M~f!l~~jji"E,tfImjL~J~I~~~~~t~~M~j
TB~;~i~~!IgJ1!"
~lrg~?~Jj/f~"m0~~QY~ml'~~i,~Nm;!;:~~~~I
Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 3
Exhibit G
Change Management Process (CMP)
For Local Service
~gIJ1!~~,iMlfil;ltiJ~lti";.tfilif~~Rt~Nflti~'MIFlI~~Jit~'ffjiD;R~~~g,
glfl.1t?lM~11;g!~;gItl~~Iil!~t1~;;iM~u~g~mJ!J!'lfiNgr:~i;19JtqIQ1~fi~
If'-Illl~HSilSg~;,,1 ~g ggJjJl~mi11~~?'ni~)~f~iq11 il~11r~~id
I,lIIllliiQg;1IDggg~ m~nl,e~iM~I\
It,l~ilmli$i1;iM r:.:R~~R,gJ'f~i~jltf!,
rtl~1iIli'MPlJ"'~D,
~g~'
r:~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 4
Exhibit G
Change Management Process (CMP)
For Local Service
g~~tiIJrI11~lta~~rl~jlB,g~I~ligJ~~'iiM~n~g~~Xt~j~!~M)
~~I~~!!1!~'~~)~f( ~JJlgr~I~I,
~;:'
~~~;I~t!Q ~,;M~n~g~r
~l~~1;i1lltl'tl1I~iJll~J~,lmaJlI~fjIJ
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 5
Exhibit G
Change Management Process (CMP)
For Local Service
"":
Vii?k if"c
!"'
'r!ii1 'Y(kN E,",,".; .,.,
"".!"""".
P""'k""~""'i'.""""."
,.," ",.
~I!1~~iWt~i:M:lltI'glIM~Ilfgll!;ff~t~tr;ffliUjllfj:fJlgis.g:~aifQ.~f!~mg~:M:~:fl;;rggmJ!~flM:g~tlng
:1;~~I!igJmJi!fgmm~Il~Q~~l ~i;I~ Qly~l~jt~,gill~lj~'!Q 91.;&1 ~dm~!!~ ~~
i~~J~g!lti~1'~t~lQ~i~
Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 6
Exhibit G
Change Management Process (CMP)
For Local Service
~t?Jrdt;!J; M~ ~ !ipgM iPMj~~ifgngb ~rig~M~JJ~g~m~9Ir~t~i
~j,
!!tg
~~?J!~.
~.
1.: i~~~~~J~lJS:'I(fH~~(~!'~MI4W~~t~,,!'
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 7
Exhibit G
Change Management Process (CMP)
For Local Service
~~,
9~;'i~;~m~e:~~J'~fl1~,IiI'
~~,
~~~~ITg'~!J~~~Et~~w~I!1~~I~!;l~nf'jnt~1h~ngRQ;~~i~JIQU~J~limg!,~I~~I~In~~~~t!i:~~
~~'fit;\~!i'j;!Rt~gg,'~fa"rY~iJ!~trgg
~;ii1
~!'
ij~1~tJg~JrY!?tliqli~J'!"1~ii~l\~m~
~:
~:~'~(I~lg~!I,~r gj;~jf~ ~:;~ m~pjjl
4:4." xR!)~j1gi;,~~~~JJ1ginm,gflit1~~g~
;~ltf~j'~f!f!~~a'~~)~riQJ)f~II;;~i~llii!t~;~!i~'#mg~~Jflj~!~~~
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 8
Exhibit G
Change Management Process (CMP)
For Local Service
~~;g;~, , '
f~~'I~Jtj~~' ~~J tj~iiYl,~~~~f~J~i~jJ~ NCl:)tj~il~~
~'1J011iYmjfl~'~~I~Qir~~~(li~t:gt~!if~~~;~f!i~g~~lifg:Y.~~i~11ti,!iJ!~nt;~~q~~~
Regulatory or Industry Guideline Change Request
The party submitting Regulatory or Industry Guideline GR must also include sufficient
information to justify the GR being treated as a Regulatory or Industry Guideline GR in the GR
description section of the GR form. Such information must include specific references to
regulatory or court orders, legislation, or industry guidelines as well as dates, docket or case.
number, page or paragraph numbers and the mandatory or recommended implementation date
if any. If regulatory GR is implemented by manual process and later it is determined that
change in circumstance warrants mechanized solution, the GR originator must provide the
evidence of the change in circumstance, such as an estimated volume increase or changes in
technical feasibility.
Qwest or any GLEG may submit Regulatory and Industry Guideline GRs. Qwest will send
GLEGs notice when it posts Regulatory or Industry Guideline GRs to the Web and identify
when comments are due as described below. Regulatory and Industry Guideline GRs will also
be identified in the GMP Systems Monthly Meeting Distribution Package. Not later than
business days prior to the Systems GMP Monthly meeting, any party objecting to the
classification of such GR as Regulatory or Industry Guideline must submit statement
documenting reasons why the objecting party does not agree that the GR should be classified
as Regulatory or Industry Guideline change. Regulatory and Industry Guideline GRs may not be
presented as walk-on items.
If Qwest or any GLEG has objected to the classification of a GR as Regulatory or Industry
Guideline, that GR will be discussed at the next monthly Ghange Management Meeting. At that
meeting, Qwest and the GLEGs will attempt to agree that the GR is Regulatory or Industry
Guideline. At that meeting, if Qwest or any GLEG does not agree that the GR is Regulatory or
Industry Guideline, the GR will be treated as a non-Regulatory, non-Industry Guideline GR and
prioritized with the GLEG-originated and Qwest-originated GRs, unless and until the GR is
declared to be Regulatory or Industry Guideline through dispute resolution. Final determination
of GR type will be made by the GLEG and Qwest designated representatives at that monthly
meeting, and documented in the meeting minutes.
Implementation Plan for Regulatory CRs
If agreement is reached at the monthly GMP meeting that GR constitutes Regulatory
Ghange, then at that same meeting, Qwest will propose an implementation plan for compliance
with regulatory mandate. The proposal will include the criteria that Qwest used to determine
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 9
Exhibit G
Change Management Process (CMP)
For Local Service
the proposed method of implementation, including estimated volume, an estimated level of effort
for implementing manual solution, and an estimated level of effort for implementing
mechanized solution. Qwest will express the estimated levels of effort for these purposes in
terms of a range of hours required to implement. Ifrelied upon, the criteria may also include
cost, estimated volume, number of CLECs technical feasibility, parity with retail, or
effectiveness/feasibility of manual process.
If the difference between the midpoint of each range of the estimated levels of effort for
implementing the manual and mechanized solutions is less than 10% of the larger number, and
Qwest did not rely upon other criteria in determining the proposed method of implementation
then the decision regarding whether to implement the manual or mechanized solution will be
determined by the desires of the majority of the parties present at the monthly meeting where
the implementation plan is presented. For example, if Qwest did not rely on other criteria, this
provision applies where the midpoint of the level of effort for the mechanized solution is 2000
hours and the midpoint of the level of effort for the manual solution is 2200 hours, because the
difference is 200 hours, which is less than 10% of 2200, or 220. After the implementation plan
has been discussed at that meeting, Qwest will request that representative of each CLEC and
Qwest indicate their preference for the manual or the mechanized solution, e., by show
raised hands. The determination will be made by the majority of parties that express
preference. The results will be reflected in the meeting minutes.
If Qwest is unable to fully implement mechanized solution in the first release that occurs after
the CMP participants agree that change has been mandated, Qwest's implementation plan for
the mechanized solution may include the short-term implementation of manual work-around
until the mechanized solution can be implemented. In that situation, the CR to implement the
mechanized change will be treated as a Regulatory Change, notwithstanding the fact that
manual work-around is required for some interim period, and Qwest will continue to work that
Regulatory CR until the mechanized solution is implemented.
Qwest's implementation plan for manual solution may include plan to implement
mechanized solution when and if estimated volume for the functionality justifies implementation
of a mechanized solution. In that situation subsequent CR to implement the mechanized
change must be submitted when estimated volume justifies implementation of the mechanized
solution and will be treated as a Regulatory Change only if the CLECs and Qwest agree to such
treatment. If the parties do not agree to treat such CR as a Regulatory Change, it will be
treated as a non-Regulatory Change.
CLECs and Qwest will attempt to reach agreement on the implementation plan at the monthly
CMP meeting at which the proposed implementation is presented.
If any CLEC objects to the proposed implementation plan because it disagrees with Qwest'
assessment of the estimated volume, the CLEC must submit information to Qwest
demonstrating that Qwest's volume estimate should be .revised. The CLEC shall submit such
information to Qwest within business days after the monthly meeting. Qwest shall consider
If necessary, CLEC may indicate that such information is confidential by marking each page
with the word "Confidential." If Qwest receives information pursuant to this provision that
marked "Confidential", Qwest will not disclose such confidential information to any other CLEC
Qwest Idaho SGAT Third Revision , Exhibit G May 24 2002
Page 10
Exhibit G
Change Management Process (CMP)
For Local Service
all such information submitted and determine whether revision of its volume estimate is
appropriate. Within 10 business days after the monthly meeting, Qwest will notify GLEGs via
the maHout process whether it has determined that revision of the volume estimate is
appropriate. If it has revised the volume estimate, Qwest will include the revised volume
estimate and will state whether the revised volume estimate results in change to Qwest'
estimated levels of effort to implement manual and/or mechanized solution. If the volume
estimate is revised and the revision results in change to Qwest's estimated levels of effort to
implement manual and/or mechanized solution and/or Qwest's proposed implementation plan
Qwest will include the revised estimated levels of effort and the revised implementation plan in
the notification. This implementation plan will be presented at the next monthly GMP meeting.
GLEGs and Qwest will attempt to reach agreement on the implementation plan at the monthly
GMP meeting at which the revised implementation is presented.
The final determination regarding the implementation plan will be made by Qwest with input
from GLEGs, except where the estimated levels of effort for implementing the manual and
mechanized solutions are not significantly different and the decision regarding whether to
implement manual or mechanized solution is determined by the GLEGs, as set forth above. If
no GLEGs object to the proposed plan at the monthly meeting where it is first presented, final
determinations will be made at that meeting and documented in the meeting minutes.
Qwest will present the proposed plan at the next monthly meeting only if all of the fol/owing
apply:
one or more GLEGs object to the proposed plan at the monthly meeting where it is first
presented
one or more GLEGs submit additional volume estimate information as set forth above, and
the additional information submitted by GLEGs results in revision to the implementation
plan.
If aI/ of the above apply, resulting in revised implementation plan, then Qwest will present the
revised implementation plan at the next monthly meeting. Final determinations regarding the
implementation plan will be made at that monthly meeting and documented in the meeting
minutes.
If any GLEG does not agree with the final implementation plan, the objecting GLEG may initiate
dispute resolution under the GMP Dispute Resolution process.
jDJ1t~'eg~IDI!'ill'1(~
~lJfjt\1l'r~~~\~'~li~:~~J;1:~~~%:I~'if\if1fIBir~~~ii'~wJ~~~f!~;~Jij~
'Jl&I!.gz~~"'Q:i~~~';~JmIJJ~'JI'~~i\;I~t~~f~~)I~~mmt~!~Jl~J;~)rtQ'flli~;,
~~~,
W~~;
~j~~;
but Qwest may use such confidential information to revise its demand estimate, if appropriate
and may disclose its revised demand estimate.
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 11
Exhibit G
Change Management Process (CMP)
For Local Service
. %
n'~JJj~~I.~J~;~f~;m~~~r~t~~~:S;!mli~
~~If'~!f~JI,~'tl~J!~Iltw!it~~!l(l~!!~?l.f~~i;~~f~lliJ;I'n~i;~a~~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 12
Exhibit G
Change Management Process (CMP)
For Local Service
iil~111Ir~~:ftej~f~"1~t;Q.~~IJf:lf~11jiq~r~IJ!tiJig~ig~!Jgl~Il~!I!ry:;I~
~~m,~:I:m;~f~;Ji,jJ:~~~~Wjg~ts:~~i!i~g9ll)l~x~4t~~glril'~:oV!:~M~IJ!r'~*J;)I~~'ltl(lmtllt(~
~~jJ'~'iW! 1:~li;akt '~y~lgmlfJjll('fJ:~c'ii!lltJ
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 13
Exhibit G
Change Management Process (CMP)
For Local Service
~~~~lp~:ll~,lflgJQg,
~~,
g;:~t~1~mg~rQ"
~~~~IIft!~~JI1:;jffi1~li
~(~111wi:l~g;~~~;I~lm,gil
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 14
Exhibit G
Change Management Process (CMP)
For Local Service
if~f~k\i;~1i~lp:I~y;mgm
;jlI1N~~I~I~~~lm~
:~~~'
;\ir~~~tl~,
~~'
:i~!~~~~~l:t~iI~I~:~~IUi~:~gfg"~~~~mit~Jijj;I~~;q((~i~~~~~~!IT~
~!~;wl~~~~fi~~~JR:r2,aJf~ftRi~,
~g~,
~\i~~~ng~YR~qq.
~~;
flIgli!~fig,Q1~I~q~~~~
~J!~ Ii i,fW:P' '1?j:;~~~jR~~~:'~~~~l~l~t~~~II:~II~:?iIJ!1~Jl
. tl~~~'AiM~tl~~zg'f~t~ii;?~,oo~~ :tft.~
,' '';.".,';"
,i.
)';""";'"
'W""b'Tn;"i,,,;,;;;,'i
;"""","",\"';";'
. o. .a$:'tr"rNl1'(tliN~slg!il~:..J,jI.Jg!?i'~'Z'
~""~~';~~~,, "
x~,')
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 15
Exhibit G
Change Management Process (CMP)
For Local Service
, Ry~~~t~~IK~;t$;t~ i i~a t~Rr~ m~~;~~gi:~~~J~'~f~i'Q l!~t~~~~~IW~lilg~l:m~~~
. . a~"~f~1:~I~~If!(~~~,,~fQi,mJ~1~J~L~,~t!;i~:~JRI,&f~'~tl!~ij
.~ .
.Q9t. ~~6Yf;~I,~~~I,~('1~~~~'~~fj~,
~~;
~!~r!t~~~IIm~~~j~jj g~~t~~~1IlJjJ~Q9~.ltglreR~';~'
~~~~
jj~s~ RPly! ID~~gi~JJi\~;I~JJ!r~gBt ~ :tg'~R~'Jf!~jmi~yJJQirt~ f~J
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 16
Exhibit G
Change Management Process (CMP)
For Local Service
~r;lH~I~it~;g;~~i~r~I~~Qrr~~lff~l~~giR~~~~jl~lllfl~'i1~1!1~11
~lt~jj!Jifrl~~~g(m!'it(I(~f!~ft~:(q,flJjtf,~:~~J:iI1g'
;~~
Qwest Idaho SGA T Third Revision , Exhibit G May 24 2002
Page 17
Exhibit G
Change Management Process (CMP)
For Local Service
~!I~,~i~*;~~~~!1~1~aigg~~
:C;~~J~l.!PJI;iA"
g~!\
9J(f~g!l rt~~~.~t ~.
~L'jJt~~~~:l4ii~JjIllfI~~i~ll~:tt!~mII~i
I~glt~
II~i;I~~~~~,;4)~!r~I;JJlgg!
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 18
Exhibit G
Change Management Process (CMP)
For Local Service
;m'R,~~~nl~~~;f Jg~~li,
\.!,
ID~~t'~M'f:f'1~ g,y iJj2~,~jf~m ~;~~~!i~E~
C~y'~lr'1r~~m:~g~i~~~t~g~fl~'~E~ ~j
~)f~!~~1(i~i!'~Ii!jJ"I~~~~,~~;l:l~ttf~~lll~~,
i41~J~f~~f411~;~ti~gg 'ft~
!~~~lllJ!il~ii~~~l~~WJI~$;:~:~~~
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 19
Exhibit G
Change Management Process (CMP)
For Local Service
. 11;,
' '
i1tliij~~';~'
yg~~.
t~~;~;~xe ig~if-fg;rii1rf~:!;;;~r jH~i';~g~U ~g! i9.p.~ ~;;fli~!1!t~rl~i.~m~m~~tr:f;iti~~(i(~j
~il~l~ii~~~I~~tlt~~I~~~rJ;)ltri!I~~tr~El~~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 20
Exhibit G
Change Management Process (CMP)
For Local Service
~~,
: ;Pl,~M~',;~,,~t1iJI~t~~
~1~~J;'?1;~ft?'Qg~;:~~1~ggEi~ ~j?t~~
~~~~~lfig~I!M~t!~~!~J~'Zg!1~Jr~1
~ti~ll~ji'!JE;: . ?;~~ ~tit~~jg t 99~~~~J;J:gllii,gt~~J ~i~
. at.; l~lfi$~'~1~'~~I~iiI~~E'~~f~~'if.~rP~"l\I~,
18:5
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 21
Exhibit G
Change Management Process (CMP)
For Local Service
61;~~Y;~f~llg~img~:!JIti;~~i~QJjlf~~ti;~mI9f"tffl~l;p~~Bgmi~.fg&1~~~~1~~'~ri~~g
. ,.,. .' .' .
;IDJ~'
;~~~;~!;
~Ut&f~n12~itlli~J;~~~G~~&r~~l~~~~QgtUn~~!iIDll$~;g!jm.;tm~fi1~fi~tm:i~
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 22
Exhibit G
Change Management Process (CMP)
For Local Service
m!lil.JJfl~'ig!~j~~:a~J);g:~~,
(~i~j!~!~f~~~ uii~l~:~:~~I~ir~'
€~~
cr~Vi!~'i&~Ei~~~n~~1JI;t;Ii'l:~~11
~fl(iiIJi~ ~y.~I ~;:g~~~~~~~I,!jlgl~~j~~~
I1jI!lIJJI~f~1?)~~~IQi~I((t:I~:1'~imJg~~9~JI1l~!~i6f~r~l~i
I/JmII~lif~J~IIii~J,~(ijl~I~~III~f~n~p;;~~~wmfl~J'g~~m~i
~~~k1)ii!~m~,
h~ffiff~S fQi($i
~g
~i~~~ t8~;
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 23
Exhibit G
Change Management Process (CMP)
For Local Service
. '~~g~~'
~1~Jrgal~~~~f~;J~,. g~~lg11"~1;~B'?gvEi:9!!1~t~~f~\'ihIbtil:rJ(Tm~~~
I(g~imfit~1
'rn~mlfff.!~4ler~~~~~f.u'~imR~!~~~;'tm.I?JJ;rngm!jDgt
Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 24
Exhibit G
Change Management Process (CMP)
For Local Service
Qwest Idaho SGA T Third Revision , Exhibit G May 24, 2002
Page 25
Exhibit G
Change Management Process (CMP)
For Local Service
~~g" :
1;j,s~I,"ill'jJ~,~~~1~J~!
~~~'g~~gg~~g~,
~I~~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 26
Exhibit G
Change Management Process (CMP)
For Local Service
~~g~j
t .i, INrnB~"~MI,~illl!t),,j~~1J1?f)~i:NE~'
q~~'
JN~~RJ1~~~
. " ... )~.~~~~'
~~fJ~~.~';~~~~~TI~~j);f!!J~~t~~i~~illfilt!1!~:gn~g~jIiM'iiflJ (~,I~~~~t~~
!l11~i~'ilQmfla:glit~pf!~I~liFi:l.wii~ppJig~Ji9Q~J~~RPjll~tt~Q:!I:pj'ftlisl
~11t~lrlftl.I~,~~~~,IDP:~uJr.'~mgd1
g':~n~t,1?r~jimin~~')Jm;pJt$ntifiI ~J'!2i!;B
'~g
~~II~~j~\1;6 in~JUn Ii ~~~~!&i:ig~fial~iIi.~R~gi!!g~tiQJ1
~~J'~itJBlf,Q!f !~JJNgill!~~U?in5:.~g~"tgvj
tE ~1~;,n~I!U~~tf pm,~n !r~~i ~f~lBi
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 27
Exhibit G
Change Management Process (CMP)
For Local Service
IR+HKroui
.,...
.z.'."d.9..
~t;,;;!ijlji~!~~1~il'6R(g;~~1tQ~~gi~~minl!ffi~;1'if~~6P~~li'~Rg~i!i)~~1IQ'
!i;11;il;!~9.~~:~~f~~;IJf~tft~Q'
~g~
;i:3:~wlftilil~it"mm~RI~~~:~JX~R~m4tHf~~~~~~f~.g!1ni~~fjl~~~~ifi~j~ttlQ.~
1~1~JJIII!~tlRg,~l!gn~~;;tgi'Rm'~ 6
~~~;~JI~iiti!f.lr~rlQ.~g~~~Q;rt.~~fu!!lq~IM~BI~jf!l~ti~11
E.!m~Ji~~J gfJ~~jR~:g~i ~gm.g~j~;w.Hljt~~ J~g~j
W~~i~ml~'%~~J'~ii~~~gprnm~51$ijgQjiQ)jf.~ft.~ff;~:~III~j~~!
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 28
Exhibit G
Change Management Process (CMP)
For Local Service
)P;?f-f~~g~!p~~;'g;(i,~~g:m:~~!~Ji~Q~I~fjf~~g~;,f2 w, ~jh~~'~V~mIg
~'II~ij~iij Jnfl~tty'sU gJJ'Igti!~fftij;w~rii!lJ
9ay:.fjyefiG~~);i~~Igm~~:mf!t1g~~i(~~~~Y~D~~,qft~e:~~~:C~~:
~!?~1
' .
j~U!fgl~~~;t~~~~!~1
~i~1:~J'!IIII(lifj1l~ltfli!g:I~lw~~ftl~~:BPS~
~l~~~I'jf~ltlgiJlflttlltrll
tW~llifY7gn"~~~JIJlr~1~~!I.'t:l~~~iilp'fJQrtGjti1~;i~J~f~1f'~~
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 29
Exhibit G
Change Management Process (CMP)
For Local Service
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 30
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
Qw
e
s
t
-
CL
E
C

C
h
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s
In
t
r
o
d
u
c
t
i
o
n

o
f

A

Ne
w

A
p
p
H
c
a
t
i
o
n
-
to
-
Ap
p
l
i
c
a
t
i
o
n

as
s

In
t
e
r
f
a
c
e
Ti
m
e
l
i
n
e
Qw
e
s
t

I
s
s
u
e
s

I
n
i
t
i
a
l
Re
l
e
a
s
e
An
n
o
u
n
c
e
m
e
n
t

a
n
d
Pr
e
l
i
m
i
n
a
r
y
Im
p
l
e
m
e
n
t
a
t
i
o
n

P
l
a
n
Qw
e
s
t

R
e
s
p
o
n
s
e
to

C
L
E
C
Co
m
m
e
n
t
s
Qw
e
s
t

R
e
s
p
o
n
s
e

t
o
CL
E
C

C
o
m
m
e
n
t
s
Qw
e
s
t

R
e
s
p
o
n
s
e

t
o
CL
E
C

C
o
m
m
e
n
t
s
Re
l
e
a
s
e
Pr
o
d
u
c
t
i
o
n

D
a
t
e
CL
E
C

C
o
m
m
e
n
t
s
Du
e
Qw
e
s
t

I
s
s
u
e
s

I
n
i
t
i
a
l
In
t
e
r
f
a
c
e

T
e
c
h
n
i
c
a
l
Sp
e
c
i
f
i
c
a
t
i
o
n
s
Qw
e
s
t

I
s
s
u
e
s

F
i
n
a
l
CL
E
C

W
a
l
k

In
t
e
r
f
a
c
e

T
e
c
h
n
i
c
a
l
Th
r
o
u
g
h

E
n
d
s

S
p
e
c
i
f
i
c
a
t
i
o
n
s
CL
E
C

W
a
l
k
Th
r
o
u
g
h
Be
g
i
n
s
CL
E
C

T
e
s
t
i
n
g
En
d
s
Qw
e
s
t
Co
n
d
u
c
t
s
Pr
e
l
i
m
i
n
a
r
y
Im
p
l
e
m
e
n
t
a
t
i
o
n
Pl
a
n

R
e
v
i
e
w
Me
e
t
i
n
g
CL
E
C

T
e
s
t
i
n
g
Be
g
i
n
s
CL
E
C
Co
m
m
e
n
t
s
Du
e
ID
a
y
ID
a
y
ID
a
y

2
7
0

(
A
p
p
r
o
x
i
m
a
t
e
l
y
)
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
9
M
o
n
t
h

T
i
m
e
l
i
n
e

(
A
p
p
r
o
x
i
m
a
t
e
l
y
)
Th
e

e
v
e
n
t
s

l
i
s
t
e
d

a
b
o
v
e

a
r
e

i
n
t
e
n
d
e
d

t
o

o
c
c
u
r

o
n

b
u
s
i
n
e
s
s

d
a
y
s
.

If

t
h
e

d
a
t
e

o
n

w
h
i
c
h

a
n
y

e
v
e
n
t

i
s

s
c
h
e
d
u
l
e
d

t
o

o
c
c
u
r

f
a
l
l
s

o
n

a
we
e
k
e
n
d

o
r

h
o
l
i
d
a
y
,

t
h
e
n

Q
w
e
s
t

a
n
d

t
h
e

C
L
E
C
s

m
a
y

n
e
g
o
t
i
a
t
e

a

r
e
v
i
s
e
d

t
i
m
e
l
i
n
e
.
Qw
e
s
t

I
d
a
h
o

S
G
A

T

T
h
i
r
d

R
e
v
i
s
i
o
n
,
E
x
h
i
b
i
t

G
Ma
y

2
4
,
2
0
0
2
Pa
g
e

3
1
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
Qw
e
s
t
-
CL
E
C

C
h
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s
In
t
r
o
d
u
c
t
i
o
n

o
f

A

Ne
w

G
r
a
p
h
i
c
a
l

U
s
e
r

I
n
t
e
r
f
a
c
e

(G
U
I
)
Ti
m
e
l
i
n
e
Re
l
e
a
s
e
Pr
o
d
u
c
t
i
o
n

D
a
t
e
Qw
e
s
t

I
s
s
u
e
s
Re
l
e
a
s
e
No
t
i
f
i
c
a
t
i
o
n
Qw
e
s
t

I
s
s
u
e
s
Re
l
e
a
s
e
An
n
o
u
n
c
e
m
e
n
t
Qw
e
s
t

C
o
n
d
u
c
t
s
In
t
e
r
f
a
c
e
Ov
e
r
v
i
e
w
Me
e
t
i
n
g
CL
E
C
Co
m
m
e
n
t
s

D
u
e
Fi
n
a
l

N
o
t
i
c
e
...
.
...
.
ID
a
y
ID
a
y
ID
a
y
...
.
.
ID
a
y
ID
a
y
ID
a
y
45

D
a
y

T
i
m
e
l
i
n
e
Th
e

e
v
e
n
t
s

l
i
s
t
e
d

a
b
o
v
e

a
r
e

i
n
t
e
n
d
e
d

t
o

o
c
c
u
r

o
n

b
u
s
i
n
e
s
s

d
a
y
s
.

If

t
h
e

d
a
t
e

o
n

w
h
i
c
h

a
n
y

e
v
e
n
t

i
s

s
c
h
e
d
u
l
e
d

t
o

o
c
c
u
r

f
a
l
l
s

o
n

a
we
e
k
e
n
d

o
r

h
o
l
i
d
a
y
,

t
h
e
n

Q
w
e
s
t

a
n
d

t
h
e

C
L
E
C
s

m
a
y

n
e
g
o
t
i
a
t
e

a

r
e
v
i
s
e
d

t
i
m
e
l
i
n
e
.
Qw
e
s
t

I
d
a
h
o

S
G
A

T

T
h
i
r
d

R
e
v
i
s
i
o
n
,

E
x
h
i
b
i
t

G
Ma
y

2
4
,
2
0
0
2
Pa
g
e

3
2
Exhibit G
Change Management Process (CMP)
For Local Service
8~a0~li~~~ii!:gEi:JS!.fJGE1f~"E.)(!~\f:I~G~~~,~O~1f~t~.j~.JS!.~~~
\ 1~1~BKQ,~I~~,' ;~~r
~t&fI!m:g
~itJJlli1I~j;i ~tg~JS!.RJ' ~,!~j!Qp'ij~~~ii(nJ~fi~~~
IT~Ji ~Ql1Jf1'bJ!mng
GIIJJIIIII',~II:il;Jiijll~~li(~G!lIl~
.~iikM;:liljl:!JS!.IRftqaliQ!:l~ ~g'7JS!.RpI ic~t i ($n' Iht~jI~~~
~~,~~'
~#;i~,~~m(ffJe\fi~g~:;;Tg~f~J1i~ID~~li~!I!IQ~fiJ~ff~
2 For a CLEC converting from a prior release , the CLEC implementation date can be no earlier
than the weekend after the Qwest Release Production Date , if production LSR conversion is
required.
Qwest Idaho SGA T Third Revision , Exhibit G May 24, 2002
Page 33
Exhibit G
Change Management Process (CMP)
For Local Service
mlf~ti~~Bi:~~I~lf!~~~gifl~~tiQ~~'!:j!tQj~ gf~ ~1:~~2
!;'
Wlj~~I1;g~mm~rlt~l !i1!.I~~tj og~j!;Ycr~~': t,
~1~!~~rHl!tW9j)1~J)t'!~fL~!~ftl&fll(t(;fgII~f;fQ.lfl.l~~;~~~~!fi1~I,qi~
m~~;!~:~j!ft~~~~lt~Jt~f.i:II1Jlt~~m~iQ
~;1;~:~,~ii\~II~JJSZt1iL~,~1~1If~~~iftl1:!Jblil~,iJ~~~II~t1:g:i~~U~Rgllfi:g~!I~'
!!~
811r3~1 :W~i~~iJ ~9ygiWflJiiJ~!riIi~Jfgjn1fu~~~;f~~i
IT'fli~IDQ~,!I~~~Q9tl mj.m~6!;J;fj,
~~I~~~~~;!~~fJJ~I!lII~f)~tm;~Jw~Ikkthrough
~W!~~~IIJ~ii~l~JI~Qmm~Qj~l.QfJKi1l:~~ft:l~'iglig,fl~EHn~~~I~~;~~iifl!~f;rCtfi~
~~~~~j~I;I~i."iig~ft9g~~:ft 9,::~~mX4lIt~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 34
Exhibit G
Change Management Process (CMP)
For Local Service
D(1~flfmiIDlinI(ff~~iZE~~bn!:IIIJ~I!l!flrI1.11~
Dmriil~,IJ~IUfJ1t~ ~liilbr;Jr:tj 9 i!I!~J!i!gm;lr(tll
l!i!lm;~~gJ$J~~~~I~iJ t;rl1,'g J;y ~ gl!f~~il~l!~~r(1
~~'
~;~Ii!i!;~~~, ~!P J'!li~(i!gg!!m!II,,
. i;~my'~~~~~J;.~fu~i;~~~jr g~ ~;!g~4!Qlil1j IM:;i!~~~wit tl
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 35
Exhibit G
Change Management Process (CMP)
For Local Service
~~~. . !. '
~iiftji R,,)'r~iiil'~~~gi~rDf~JI~~~jr~i(ji'~
Q'~~~~~jjigE~ltlti~fJ;j:R~I~ji~;;%lf?,ifsg
~:J,~WJ!wj!:li~Q.~\i~:~~.~~~~:~!\!I~jj~,IJi
lY~r~~fgJ:~in(.';iillliJ4~j.
(~~j
~lfJ~lijt~1?J1*~fl~:Bfjg,6~lli~J~!;JJ1~~!R~Ig~~~i:fi4~t!~~
m~~JjiI!~Ji~i~ ~lt~m;;w(!jlj~~im~~Irm~j
:~'I~i'lil~Jill!rJII!iir~l:ail~~iil'mi~:tf~~~I'rR:~Ig~~I!J1j~Wtill
~1~'J~~~~I~~ml!~lIJ(tlil~~I~JI~lbtll~i!:Wjli"llwEltif1gljfil~If~l€.t~I~1~1VJBi!I~ID~9g~1
l~fir4i~'lfJ;~~~lRgIPJ:I~I~tJg~igmmg~.
~ItDlIiil~'JJ:fjfJ;:llle;(a;lr~'n1!'tf~~~rr~J~~.~ij",gtl,~g
ge. .
.: .
1~~y~mi~IN~~JpJ~.r?i:t~~iii;r~J~j~fm~ijfiQ'~I.!im211~gi.~ wtlt~al~I.~II
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 36
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
Qw
e
s
t
-
CL
E
C

C
h
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s
Ch
a
n
g
e
s

t
o

A
n

E
x
i
s
t
i
n
g

A
p
p
l
i
c
a
t
i
o
n
-
to
-
Ap
p
l
i
c
a
t
i
o
n

as
s
In
t
e
r
f
a
c
e
Dr
a
f
t

I
n
t
e
r
f
a
c
e
Te
c
h
n
i
c
a
l
Sp
e
c
i
f
i
c
a
t
i
o
n
s
Su
b
m
i
t
t
e
d

t
o
CL
E
C
s
Wa
l
k
-
th
r
o
u
g
h

E
n
d
s
Fi
n
a
l

I
n
t
e
r
f
a
c
e
Te
c
h
n
i
c
a
l
Sp
e
c
i
f
i
c
a
t
i
o
n
s
Is
s
u
e
d
Wa
l
k
-
th
r
o
u
g
h
Be
g
i
n
s
CL
E
C

C
o
m
m
e
n
t
s
Du
e
Qw
e
s
t
Re
s
p
o
n
s
e

t
o
CL
E
C
Co
m
m
e
n
t
s
CL
E
C

T
e
s
t
i
n
g
Be
g
i
n
s
Wa
l
k
-
th
r
o
u
g
h
CL
E
C

T
e
s
t
i
n
g
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
73

C
a
l
e
n
d
a
r

D
a
y

T
i
m
e
l
i
n
e
18

C
a
l
e
o
.
"

D
a
y
,

10

C
a
l
e
o
.
"

D
a
Y
'

CL
E
C

C
o
m
m
e
n
t
s

Qw
e
s
t

R
e
p
l
y

a
n
d

F
i
n
a
l

N
o
t
i
f
i
c
a
t
i
o
n
Th
e

e
v
e
n
t
s

l
i
s
t
e
d

a
b
o
v
e

a
r
e

i
n
t
e
n
d
e
d

t
o

o
c
c
u
r

o
n

b
u
s
i
n
e
s
s

d
a
y
s
.

If

t
h
e

d
a
t
e

o
n

w
h
i
c
h

a
n
y

e
v
e
n
t

i
s

s
c
h
e
d
u
l
e
d

t
o

o
c
c
u
r

f
a
l
l
s

o
n

a
we
e
k
e
n
d

o
r

h
o
l
i
d
a
y
,

t
h
e
n

Q
w
e
s
t

a
n
d

t
h
e

C
L
E
C
s

m
a
y

n
e
g
o
t
i
a
t
e

a

r
e
v
i
s
e
d

t
i
m
e
l
i
n
e
.
Qw
e
s
t

I
d
a
h
o

S
G
A

T

T
h
i
r
d

R
e
v
i
s
i
o
n
,

E
x
h
i
b
i
t

G
Ma
y

2
4
,

2
0
0
2
Pa
g
e

3
7
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
Qw
e
s
t
-
CL
E
C

C
h
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s
Ch
a
n
g
e
s

t
o

An

E
x
i
s
t
i
n
g

G
r
a
p
h
i
c

U
s
e
r

I
n
t
e
r
f
a
c
e

(G
U
I
)
Ti
m
e
l
i
n
e

Dr
a
f
t

G
U
I
Re
l
e
a
s
e

N
o
t
e
s

t
o
CL
E
C
s
Co
m
m
e
n
t
s

d
u
e
fr
o
m

C
L
E
C
s
Fi
n
a
l

I
n
t
e
r
f
a
c
e
Re
l
e
a
s
e

N
o
t
i
c
e
an
d

U
s
e
r

G
u
i
d
e
Is
s
u
e
d
Re
l
e
a
s
e
Pr
o
d
u
c
t
i
o
n
Qw
e
s
t

R
e
s
p
o
n
s
e
.
to

C
L
E
C
Co
m
m
e
n
t
s
...
..
-
-
ID
a
y
ID
a
y
!D
a
y
ID
a
y
28

C
a
l
e
n
d
a
r

D
a
y

T
i
m
e
l
i
n
e
Th
e

e
v
e
n
t
s

l
i
s
t
e
d

a
b
o
v
e

a
r
e

i
n
t
e
n
d
e
d

t
o

o
c
c
u
r

o
n

b
u
s
i
n
e
s
s

d
a
y
s
.

If

t
h
e

d
a
t
e

o
n

w
h
i
c
h

a
n
y

e
v
e
n
t

i
s

s
c
h
e
d
u
l
e
d

t
o

o
c
c
u
r

f
a
l
l
s

o
n

a
we
e
k
e
n
d

o
r

h
o
l
i
d
a
y
,

t
h
e
n

Q
w
e
s
t

a
n
d

t
h
e

C
L
E
C
s

m
a
y

n
e
g
o
t
i
a
t
e

a

r
e
v
i
s
e
d

t
i
m
e
l
i
n
e
.
Qw
e
s
t

I
d
a
h
o

S
G
A

T

T
h
i
r
d

R
e
v
i
s
i
o
n
,

E
x
h
i
b
i
t

G
Ma
y

2
4
,
2
0
0
2
Pa
g
e

3
8
Exhibit G
Change Management Process (CMP)
For Local Service
9i.~~~l~~.M~ rJ!f(g g~!S mlN.~~!gSS:i; rrJ,m,g.~il~gs
ij~!g'~i~ll~pm'il~tf~!;1.~tl~~lippn~~iJ9Jl.g~~jnf~~~~~
~:j:~1;i:fiJnJfJ~1~.B;tJ~~t1lg~ti~i~f1~
I~l~~~t~p:jii~nii~tir~m~ ft:t"Ri"~i;~~1i't))\'ii E'e$~
tiW!\~1~~!!~.~m~m~:~Q li~g~~ll1wf~ ~J~m~~
~$~i1~"i"e ~ ~q;pJDJjJrQ!$~~~rj'ij iJi!ii~~i i~~m.~~!tN9Ii.
~ti~it~A'~i~q~ m:iI~€~t~Jg~iY~.~tt p~~lit~
~~~~~i~& mJa~JII~I!'t.~m~niiJf!p iJi
Qwest Idaho SGA T Third Revision , Exhibit G May 24, 2002
Page 39
Exhibit G
Change Management Process (CMP)
For Local Service
~JI~i~~~j~;~IR,HI~~1 ;i~I~~~iIQ!~it~B~ir~g(1
li~~f1nll,if~:ij!B1~irl~:m~ft ~iRji'
Igt~j'jj~tr~'jiB~'"r~m~n!i1t:!gt!:~~1lg;t~: ~g~~~
~mlJ!~F~ll~~f!'E~m~f1~~ l~tJ~lt~,g~%~m~'lp~Jm~~:
l~g!(~J;:;;;If,I;li;lmmgQt~!!~11jnft,~IB~~In~m! ~tZNgJ I~~
. ,
u g;:t~:!~~~~~~B;~:t1i~j~~,l~ ~ mi' i!jl~:~lit~li~J
IJII.II~m:gJt~~lti!~fJJn~t.iQll~I ,fY,
P~E~~I~;fy;m~J!~J~11110IQ;!~~~j:!Ii~mi'!,HJiMt:~~!i!;;tt~~~I~~~M~1~~!&F~ifr~t!E~DI~c~!t1!
~f~I(.IILttIJK g;(!t~m~6t;ifJ9jlg~;
Qwest Idaho SGA T Third Revision , Exhibit G May 24, 2002
Page 40
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
Qw
e
s
t
-
CL
E
C

C
h
a
n
g
e

Ma
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s
Re
t
i
r
e
m
e
n
t

o
f

A
n

E
x
i
s
t
i
n
g

A
p
p
l
i
c
a
t
i
o
n
-
to
-
Ap
p
l
i
c
a
t
i
o
n

a
s
s
In

te
r
f
a
c
e
Ti
m
e
l
i
n
e
Qw
e
s
t

I
s
s
u
e
s

I
n
i
t
i
a
l
Re
t
i
r
e
m
e
n
t

N
o
t
i
c
e

t
o
CL
E
C
s
Qw
e
s
t

i
s
s
u
e
s
Fi
n
a
l

R
e
t
i
r
e
m
e
n
t
No
t
i
c
e
Co
m
p
a
r
a
b
l
e
Fu
n
c
t
i
o
n
a
l
i
t
y
Av
a
i
l
a
b
l
e
Re
t
i
r
e
m
e
n
t
CL
E
C
s
Co
m
m
e
n
t
s

t
o
In
i
t
i
a
l
Re
t
i
r
e
m
e
n
t
No
t
i
c
e

D
u
e
17
9

D
a
y
s

-

(
6

m
o
n
t
h
s
)
ID
a
y
ID
a
y
ID
a
y
ID
a
y
ID
a
y
9
M
o
n
t
h
s

(
A
p
p
r
o
x
i
m
a
t
e
l
y
)
Th
e

e
v
e
n
t
s

l
i
s
t
e
d

a
b
o
v
e

a
r
e

i
n
t
e
n
d
e
d

t
o

o
c
c
u
r

o
n

b
u
s
i
n
e
s
s

d
a
y
s
.

If

t
h
e

d
a
t
e

o
n

w
h
i
c
h

a
n
y

e
v
e
n
t

i
s

s
c
h
e
d
u
l
e
d

t
o

o
c
c
u
r

f
a
l
l
s

o
n

a
we
e
k
e
n
d

o
r

h
o
l
i
d
a
y
,

t
h
e
n

Q
w
e
s
t

a
n
d

t
h
e

C
L
E
C
s

m
a
y

n
e
g
o
t
i
a
t
e

a

r
e
v
i
s
e
d

t
i
m
e
l
i
n
e
.
Qw
e
s
t

I
d
a
h
o

S
G
A
T

T
h
i
r
d

R
e
v
i
s
i
o
n
,
E
x
h
i
b
i
t

G
Ma
y

2
4
,

2
0
0
2
Pa
g
e

4
1
Qw
e
s
t

I
s
s
u
e
s

I
n
i
t
i
a
l
Re
t
i
r
e
m
e
n
t

N
o
t
i
c
e

t
o
CL
E
C
s
ID
a
y
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
Qw
e
s
t
-
CL
E
C

C
h
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s
Re
t
i
r
e
m
e
n
t

o
f

A
n

E
x
i
s
t
i
n
g

Gr
a
p
h
i
c

U
s
e
r

I
n
t
e
r
f
a
c
e
Ti
m
e
l
i
n
e
CL
E
C
s
Co
m
m
e
n
t
s

o
n
In
i
t
i
a
l

N
o
t
i
c
e
Du
e
Co
m
p
a
r
a
b
l
e
Fu
n
c
t
i
o
n
a
l
i
t
y
Av
a
i
l
a
b
l
e
Qw
e
s
t

i
s
s
u
e
s
Fi
n
a
l

R
e
t
i
r
e
m
e
n
t
No
t
i
c
e
~
~
ID
a
y
ID
a
y
ID
a
y
Mo
n
t
h

T
i
m
e
l
i
n
e

(
A
p
p
r
o
x
i
m
a
t
e
l
y
)
Th
e

e
v
e
n
t
s

l
i
s
t
e
d

a
b
o
v
e

a
r
e

i
n
t
e
n
d
e
d

t
o

o
c
c
u
r

o
n

b
u
s
i
n
e
s
s

d
a
y
s
.

If

t
h
e

d
a
t
e

o
n

w
h
i
c
h

a
n
y

e
v
e
n
t

i
s

s
c
h
e
d
u
l
e
d

t
o

o
c
c
u
r

f
a
l
l
s

o
n

a
we
e
k
e
n
d

o
r

h
o
l
i
d
a
y
,

t
h
e
n

Q
w
e
s
t

a
n
d

t
h
e

C
L
E
C
s

m
a
y

n
e
g
o
t
i
a
t
e

a

r
e
v
i
s
e
d

t
i
m
e
l
i
n
e
.
Ma
y

2
4
,
2
0
0
2
Qw
e
s
t

I
d
a
h
o

S
G
A

T

T
h
i
r
d

R
e
v
i
s
i
o
n
,
E
x
h
i
b
i
t

G
Pa
g
e

4
2
Re
t
i
r
e
m
e
n
t
...
,
.
.
.
ID
a
y
Exhibit G
Change Management Process (CMP)
For Local Service
19;~Q~j',r~~r;~'
i!Ql!1';~~t, E'il~gyj~\Q~:~~~l" f~~p;stFY;~gi~~J rq~,~~I1f~;gg,li(~;P;~~!~
t~l~ii~~~jSiri:,!~~ml~~~ii~ID:~I~r~~l
1(1I~3jffjll~Jjyr~t~~'!~6;iqg~~
a~~;1l~~:'~f!~Q~tl;~~lt~ll!IQpj~b'l~ijJ~~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 43
Exhibit G
Change Management Process (CMP)
For Local Service
~~"1,~~;r~:B.~gij!~t'9:~K~ija;fj:~giJi~IW&~Jj!~~jJD1~i1~H~Qg~fJm~l~m,gQ!~fJ91!
~~;,.;
grifiritiza(i'Qdiiij~te:.~g~
atO~?i~1i~t1gi~~~.li~~I!1~H1t;I~~i~1
m!if~~~f~(I~ ~~1 !~tI;g~yl~~ijQWJ~~Jf~"~~ijr:~:t C?~
~itjj?~.B~d~!!1g
Qwest Idaho SGA T Third Revision , Exhibit G May 24, 2002
Page 44
Exhibit G
Change Management Process (CMP)
For Local Service
~ii~i:tl~ii~gKit1g(:Ifi~~ii!~!!g~
. ~lli~~~z~~iin)5;p:ri~~\J~t~l~I~:~~;a\o~J~J~
~iti~..i~g!~~!II~JjB!g~jC,J~gy;~~l~lrtgg~~~Itlll~1
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 45
Exhibit G
Change Management Process (CMP)
For Local Service
~fY1~~::
~~~~
Q~,
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 46
Exhibit G
Change Management Process (CMP)
For Local Service
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 47
Exhibit G
Change Management Process (CMP)
For Local Service
~0.(Q;*l~~~JXFJ.~I~~Si:I'f.jrii~'&~B.i!r~iiJ~JgltiJ~~Bl~'Rfi~~~jf'iiLf.jli
mi~!g~~'fQa!N4~Ialfta~.g:f.~~~fI(a;'I~'p'~lf~~mBlfQ,~'(YiJm~1.~~~$:
i~~;i1i ~1!.!Qt~tl ~ 9i:~t~.~ii!fiJJJf~'m~~n~:~M!~!.
~~~j
11!~~\lJ1%~51J g~ J~!19'l:l E9!gi!~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 49
Exhibit G
Change Management Process (CMP)
For Local Service
~!!~F~lt~"~EI,ft~f~Ji
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 50
Exhibit G
Change Management Process (CMP)
For Local Service
211~lf!i~~"qe I~:q!J~t i'
q;;'
p PQ,
~~!~~"
!"i~;i
~q!lfl ~~ J,i~!Ji~I~igl~.n!1~:g!~ig~gg~i
~:gi!~:;\~iii,w!Y1\;m;~DJ~~~~ti~~;~~j;g!~ijj!~r~w~~J~J!~g
~t~~j&J~i~tBggyfi~tifQ~!i iPu;Jig~iy~~I~u2~~pjigfi!iQJJ~Qg~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 51
Exhibit G
Change Management Process (CMP)
For Local Service
~!.I"jlml!llrdimEIY'~il\i~%:im
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 52
Exhibit G
Change Management Process (CMP)
For Local Service
~~;
PfiQ'rat;M
~Ifl$III~r.~rJ!~!;~r.iji
~!ii!fittl~;~~lni!ili f!iIQ~~~ t
~ililfj11:tl~j
~li~mrMfl(i~l~lI!(tmltiqi
~1;m'is~0fB ~jO ri+.n; i:f~t~ti!E~rft rftitrft'ent.
"'."'.
""'.J.,..,ra.~Y;,
. ",."".,"....... .,...,' ..,.
Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 53
Exhibit G
Change Management Process (CMP)
For Local Service
~~f.mB'(~~J
~~~~!1B~~,IJfa ~~~t~jmtp~~l
~~~mtil~~
~JI'g~!IM~i!f!Mi JJJjm:~,~2Im:lll~i
.~~~~t~?~I~~I~ir~~~~~~
il~mll~l~
411jJitij~litl~1.~g;tifii~ll!nii!~n,illF;ijf'r9:ul!:m~!'~f~r~
mJl~~~I~I~Jft~pj~?~f!;~~~t~;~!I~ti~~~iim;i!lif~I~~lltlgJ?J~&ffi\i~I~'IJ
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 54
Exhibit G
Change Management Process (CMP)
For Local Service
~!~Q~ t;t8( ~i:~ffi;lt~~i11~!ftm~mJ~J~;W~;Jrif!Jif I'Ir(~tl~~~J
~!~iTi!riJt:~J!I!It~~iI~D1iJ!it~ltI~
Ital~~ml~i~I!~,~SI;;~~:~t~iQI~JI(~1f(~ft'm5r~~~,f~R~f4~ittJIDmM~
~~~~iJ,!Y0~~~M~!~J~J
~i~(p!tM~.~~ygJjl ~lthigl;IJIW~~:jl!lfi~j1 ~ittVJ;i~'l~li;ml~~
~~~~ilJ~g~~~IIJf~~1)n,ij~~GI~Ji~fn~;tlftJilli Yli!itljIn1~Jt1i:i'mr~
~gf,~~i~J~~\J~~~\~\J~imi ~~m~~f!(~~~~tmJi~!1 ~\tflin&,~~iF's
Qwest Idaho SGA T Third Revision, Exhibit G May 24 2002
Page 55
Exhibit G
Change Management Process (CMP)
For Local Service
13.TRAINING
All changes to existing interfaces as well as the introduction of new interfaces, will be
incorporated into GLEG training.
Qwest may conduct GLEG workshops. GLEG workshops are organized and facilitated by
Qwest and can serve anyone of the following purposes:
Educate GLEGs on particular process or business function
Gollect feedback from GLEGs on particular process or business function
Provide forum for Qwest or GLEGs to lobby for the implementation of a particular process
or business function
Qwest Idaho SGAT Third Revision , Exhibit G May 24, 2002
Page 57
Exhibit G
Change Management Process (CMP)
For Local Service
;'11'~jW'mr~ ,lill1\i~'~Kl;1i~;lg~~
~:~~~f'I,~:fl~,gIa,~ljgg~
'jp~;,
i~b",jgl~,~~~~I:t~!~I~~~~~~~:~~6~n~~itrl~~~~11!~~~~itqg~~,t~~
rnl~iillrl'~lt~
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 58
Exhibit G
Change Management Process (CMP)
For Local Service
qlp21ttI~g'I~~tigg~;~~,~ll!iQ~WI~J
Qwest Idaho SGAT Third Revision, Exhibit G May 24, 2002
Page 59
Exhibit G
Change Management Process (CMP)
For Local Service
1I~~p(!;:"ml$R(J J' e,\~~Qi1!P ifiU;jj~J:eB Q~i~~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 60
gl
g
i
2
,
~t
t
~
!M
.
4
;
i
!?
9
!!
J
J
V
9
Q
1:
,
$/
g
~
~
Q
1
I
Q
W
~
~
t
~
g
~
Q
g
g
at

g
g
q
~
j
:
!W
~
c
;
i
Q
m
I
T
!
J
;
)
j
:
j

$l
?
J
~
l
9
,
!!;
!
,
W~
,
ll\
i
l
~
~
g
&
r
!
i
9
i
a

&~
~
g
g
l
K
X
~
J
~W
;
~
$
J
;&
I
g',
$
.
a
l
Q
IM
~
1
~
j
!l:
P
1ip
j
~
.

I
!
~
I!
~
g
Q
~
J
~~
e
,
~
j
81
~
;
Z
w
S
;
'
f
i
b,

"
,
:,
)
L
~
:
J
!
i
\W
j
$
%
~
Q
m
m
g
:
i
I
fJ
(
:
!
l
~
~
J
J
2
;
~
~l
t
il
i
l
~
i
~
$
,
~
IM
!
X
J
f
i
i
!
i
5
J
n
f
f
i
g
!
l

J~
l
~
j
?
l
~
j
J
J
~W
€
l
~
t
g
g
p
,
9
g
;
!
i
'3

i
g
9
9
,
f1
:

~
9
:
g
i
1
l
~
g
~
Q
g
J
~
i
~
9
9
;
3
i
Z
~
g
?f
t

g~
~
&
'
t
~
:
1
J
!f
i
I
1
.
~
;
i
Q
Q
r
;
r
l
.
'
t
j
!
j
Q
!
1
J:
M
~
:
I
4
Q
l
b
:
!
,
\
'
i
J
?
J
:
'
i
!.
M
l
;
1
i
3
~
g
m
i
~
.
ri
t
,
!r
0
~
i
~
q
!
J
)
j
j
!
j
:
j
q
i
!
!M
~
\
~
Q
i
J
i
m'9
t
J
j
H0
.
b
3
J
,
!
!
J
,
,
i~
(
g
g
t
Q
~
i
Q
w
.
~
$
.
t
;!
;
I
l
g
~
X
~
i
~
i

~
w
.
~
:
~
j
&~
X
g
~
l
9
J
J

~w
.
~
,
~~
g
~
I
t
1
M
'

:Q
W
M
.
~
t
\~
/
i
g
J
~
l
~
,
~J

~
W
~
i
i
J
m1
2
.
~;
l
f
l
~

E;
~
~
m
:
\
(
1
I
Q
g
Qw
e
s
t

I
d
a
h
o

S
G
A
T

T
h
i
r
d

R
e
v
i
s
i
o
n
,
E
x
h
i
b
i
t

G
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
!.
i
J
!
E
9
g
I,
;

i

d~

I
.
$.

~
!
!
.
!
f
.
!

d
g
,
4t
9
J
J
j
q
~
.

g
t
a
J
g
g
'
g
,
QQ
Q
t
~
4?
t
g
,
~
Fe
l

g~
J
:
j
r
Q
~
g

l
1
i
i
y:r
4
l
!
~
:
l
j
i
t~
J
i
l
,
;
;
!
i
/
;
!
;
!
?
I

4~
f
S
J
!
?
D
J

f
i
~
~
fif
:
!
i
Y
1
:
r
l
~g
f
!
3
.
N~
,
Wi~

y
t
9
B
J
.
j

~
l
;
i
j
~
f
~
~
Y

.
~~
~
M~
g
m
m
!e
!
;
!
r
9
t
:
!
~J
'
!
m
~
!
I
~
l
l
~
J
i
l
~
j
!
1
~
r
~
~
~~
!
!
m~
J
j
;
er
:
e
J
~
J
~
,
!~
X
~
~~
~
,
~B
J
'
~
~
mt
~
~
,
~g
~
1
:
!
~J
~
~
~
J
;
)
!
~
g
FJ
E
~
.
$
.
g
E
t
t
!.!
~
,
tg
~
Ma
g
l
g
i
l
l
!t
j
~
t
g
~
~;!
;
!
t
g
'
M~
'
Q
J
i
.
J
M~
g
!
(
j
m
Ma
y

2
4
,
2
0
0
2
Pa
g
e

6
1
i,
1
Q
Q
~
1

g
~
ftQ
I
'
i
r
Y
i
l
;
1
,
~tQ
Q;
i
c
:
g
p
j
j
(
Q?
!
~
g
Q
tY
j
~~
~
~
l
i
g
i
J
3
I
r
&?
g
t
~
9
9
1y
'

A
'
i
!
N
2
!
'
;f
f
l
~
1
:
!
k
'
,
1;;
1
.
i
9

i
b

I
~
.
QQ
,
Q~
j
99
Q
Q
W
i
h
~
t6
j
,
i
\%
Q
c)
d
Q
!
~
L&
~
QQ
P
'
~

M\l
i
6
'
~t
~
I
i
i
;
~
,
~g
Q
6
i
~
~1
J
:
t
~
g
!!i
tY
j
l
,
:

.
N
!
!
i
t
\
g
:
~
(
'
i
~:J
;

l
i
g
!
:
g
i
a
~?
l
~
g
1?
Y
;.f
\
,
i
;i:
N
Q
t
'
;
R
g
r
)
a~
l
~
Z&
;
t
~Q
;
Q
Q
Mv
j
!
1
~
l
g
n
4
:
;
~
9
J
1
1
~
i
~
RQ
Q
:
~~
Q
~

MY
i
Q
~
t
g
b
i
.
Y.Q
~g
t
!
f
.
~
!
i
?
f
Y
)
~
l
j
~
p
J
.
gQ
;
t
?9
Q
M'l
i
!
)
~
t
g
t
i
.
i
~
Q
.
gE
.
!
~
~~
t
~
g

rY
i
~
g
;
l
\
l
6
J
I
~
J
!
Q
R
.

I
B
I
J
g

il
?
(
~
~q
~
~
~
,
26
~
,
qJ
)
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
~?
r
~
i
:
t
:
;
~
g

Q
P
'
iE
D
J
i
?

r
l
~
g
m
~
D

t
$
A~
q
i
:
~
~
w
'
,
VJ
)
R
E
o
:
l
?
!
R
A
!
i
A
g
;
t
l
:
\
1
~
\I
V

/
J
g
j
g
$

~
1
1
:
t

,
~Q
:
9
g
l
. !
;
;
~
!
5
1
1

aQ
g
~
~
€

t
~
~
j
;
j
7
:
J
~
,
\,~
~
$
:
g
;
q
j
;
Q
t
\
;
~
,
Qi
~
~
~W
g
~
!
~w
.
~
~
~w
&
~
!
~w
J
~
$
!
~g
J
g
c
J
q
,
!i
I
~
n
Q
i
j
J
g
\
:
!
4
$
I
3
~
QW
~
$
J
~:
g
~
!
~
X
q
t
\
m
#
~
l
~
J
2
!
5
J
~
!
~
!
?
J
i
Q
i
i
I
~

!
;
~
P
I
1
~
1
9
i
;
t
i,
,
(
~
~
f
~
.
!
I
l
~
$
~
E
~
I
~
N
:
o
.
1
n
9
1
~
:1
~
1
i
E
~
~
~
i
i
l
i
f
.
q
.
?i(
!
j
'
j
;
!
1
'
:
~
m
!
!
i
t
i
9

a
Qw
e
s
t

I
d
a
h
o

S
G
A
T

T
h
i
r
d

R
e
v
i
s
i
o
n
,
E
x
h
i
b
i
t

G
~Q
g
1
2
Q?
,
$'J
'
7
6
6
9i
!
J
,
$
.
Q
~
~
qQ
4
.
q;
l
6
.?
g
Q
,
~$
~
3
I
1
o:4
Q
f
~
J
)
9
Z
~!
9
.
~
J
g
~
$Q
B
~
4
:
(
J
~
Q
g
~
1
$~
B
Q
1
~
g
Q
g
i
~
1f
t
$~
~
~
1
.
Q4
:
~
~:
~!'!
$~
a
\
&
~
~
;
Q
:
g
g
$J
i
~
J
i
~
f
.
~
~
~
~
~
~
Pa
g
e

6
2
t;
$
g
m
g
l
g
i
i
FL
)
Wc
g
~
j
?
g
9
~;
Q
R
t
g
~
'
Qj(
i
j
~Q
~
g
g
9
J
4
P
~
~~
~
~
.
~!
t
(
g
$
!
qM
;
\
~
i
;
J
t
G!
w
!
O
!
~
t
Ma
y

2
4
,
2
0
0
2
!;;
i
;
l
t
g
~
,
Mg
~
i
!
l
r
o
Jf
?
i
"
g
g
If
?
t
g
g
M.
~
9
i
P
m
tM
p
.
iq
I
D
~J
:
I
(
g
~
gg
p

f,
;
?
t
g
g
g~
t
g
i
:
!
~r
o
i
;
i
U
rY
)
g
e
j
j
Y
I
D
M.
~
!
;
H
Y
m
M.
~
9
i
Y
m
Mg
g
'
!
!
i
\
m
M'i
f
$
!
1
9
n
1
3Q
O
1
75
1
~P
O
1
~Q
P
1
75
1
7.9
1
1
:
30
P
~
30
P
1
:3
0
(
j
1
'
2.0
1
.
'l
q
1
lT
5
1
,
~$
J
4\
(
i
i
!
J
p1
,
,?
"
p
Q
Q
99
.
0
9
~q
:
O
P
pp
Q
Q
:3
Q
P
Q
.$
p
o
Q
p;q
,
Q.Q
~Q
Q
pp
o
Q
05
.
0
q!
L
Q
Q
QQ
Q
$Q
~
Q
~Q
Q
Q
QP
.
I
1
Ex
h
i
b
i
t

G
Ch
a
n
g
e

M
a
n
a
g
e
m
e
n
t

P
r
o
c
e
s
s

(C
M
P
)
Fo
r

L
o
c
a
l

S
e
r
v
i
c
e
tl0
~
~
~
:
Q
:
i
T
I
I
T
l
i
;
1
1
J
B
K~
~
g
~
$~
g
j
i
1
;
51
5
0
9
~~
~
i

~
~
g
;
~
~
~
~
Q
~
t
~

,
~J
q
~
t
J
j
'
~
Q
g
g
l
j
i
(Q
r
n
~
,
4P
,
~I
~
~
!
$
g
Q
!
"
Y
:
,
:
Q
t
J
~
I
I
!
i
?
~
1
~

~
W
,
e
,
.
Jl
'
1
1
!
~
\
I
~
~
J
i
i
l
m
!
.
9
j
,
~~
;
?
J

~
\
9
~
~
\
~
~
$
l
0
1
1
&
~
;
~~
I
Q
P
9l
;
!
Q
$1
5
i4
:
~~
\
~

~
J
~
.
g!
?
~l
~
J

~
~
g
Q
;
~
I
?
,
Q
P
Z
~
$
~~
J
~

P
!
I
~
y
p
l
l
g
,
?
J
i
'
i
.
j
J
h
;
p
J
~
~
~~
~
.
IM
A
.
Qd
m
h
1
o
i
\
!
.
~l
t
I
g
t
q
q
!
:
!
&
~
M\
'
J
c
J
J
\
!
m
Etg
J
i'l
M
$Q
P
.
9
~9
;
Q
;
q
~:
W
~
~
t
IM
A
.
Gq
m
m
Q
i
\
!
.
M~
i
:
J
j
q
r
o
Qw
e
s
t

I
d
a
h
o

S
G
A

T

T
h
i
r
d

R
e
v
i
s
i
o
n
,
E
x
h
i
b
i
t

G
Ma
y

2
4
,
2
0
0
2
Pa
g
e

6
3
Exhibit G
Change Management Process (CMP)
For Local Service
APPENDIX D
~~r.(~~1
~Qtt!W!.
~p'
,,~fl Mglr!~,~r~fiJY1gj;~R1~~~;~%~t!~~
III~I.~
R$:)l~f~m
it~19pJpn~I~PJg~1
0J,~M~t~0IB~~~
G~E~Bt~r~~~~,
~~%~
1iZH.lml
f2j~i~;!
1iZH~1~;
'20"'i!1~R1t;i~f~~T~L:.:d;;""v JYJi.1jilifA!i\. .
EIill~I'6~
Qwest Idaho SGAT Third Revision, Exhibit G
Page 64
May 24 , 2002
Exhibit G
Change Management Process (CMP)
For Local Service
APPENDIX D
:i;il!;:j:)ii~
1i1~:QtJI~~
, ;.
~q;;:f;:;ii;l:j
.~~I!~D!fl~
mEl::gJ,f~~8J~
ffidJiiijnl~g
L~~
.i~j~~
.~~~;m
mi~~I~i1
li1~iim:!liM~
li1!iHj~~~
fII~MJ~jt?l~;~
.jl~!1\t~~J~~~~~I~
1i1~~~J!i
1i1~~~~I~~~~liiltilg~r(~~~fg~~
Qwest Idaho SGA T Third Revision , Exhibit G May 24 2002
Page 65
Exhibit G
Change Management Process (CMP)
For Local Service
APPENDIX D
~fiBJ~f~~~~I~
rJqp,~~,I~j ~!tjrmii~~ifg
~~~;
~f/~~~P:g~;H~;~~~'
m!I!~i~(~Qq~l!g~
!r((IIR,!!pfi!~rj~J,tJ(tfg~
~,)II~fJ~~~R~iig~~!iJ~X~~
B.ltlI!~~~'jmp!.~~~~';;;;'Qpt19!i,
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 66
Exhibit G
Change Management Process (CMP)
For Local Service
APPENDIX D
~~!i;;!~il~~t~ifi;~; ~~~i91i;
~Ei~;\!pJI!f~~I~;f!~pJ!it~~')~;~~'fl~ij~
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 67
CLEC/Qwest Industry Change Management Process
Program
Qwest Wholesale
.~.
ff:I ttll 1"1 L~I7&~~,R ""~.
m~Im
,~.",..""
.iP:lf.1nJUQ1
~~~~!
E~,l~~I~:gt~
~oo'(jIe
~!.
Qwest Idaho SGA T Third Revision, Exhibit G May 24, 2002
Page 68
CLEC/Qwest Industry Change Management Process
Program
Ict11
~~~jUJ'~~i~~
~ll~J~~fi,~JIJ~1
lIiIR~~Ii~'~I~~~!Q&I
1~~~~~,!2~iITt~~Ximg
Qwest Wholesale
~rFi i"F';Y'
4~ 1m IQI1
May 24 , 2002Qwest Idaho SGA T Third Revision , Exhibit G
Page 69
CLEC/Qwest Industry Change Management Process
Program
I~~fg
:~~I~i~~
1~~:~J~i~~!~JIfjl~~'~11!~I:flm1
~~j~~~~!fa~
ig~roc~!~fJJK~ig~ti~llt~i1~
Qwest Wholesale
ij~i~oiliqij
.IC
. .
Qwest Idaho SGA T Third Revision, Exhibit G May 24 2002
Page 70
CLEC/Qwest Industry Change Management Process
Program
Qwest Wholesale
reg;l~l~f.!l!!!i
f1GI1 Gf~a.w."",d.".'dh"','
jl~~III!ff~;~~~l~;i~~J,llrl~p.~J~~~lf!fM'II~~~rm.!~lJI):ai~:
~i,
~~~~~. :
~E~~J~~~~~;~,~JiJ;:I~~il~lIf
Qwest Idaho SGA T Third Revision, Exhibit G May 24 , 2002
Page 71
Exhibit K
PERFORMANCE ASSURANCE PLAN
Introduction
As set forth in this Agreement, Qwest and CLEC voluntarily agree to the
terms of the following Performance Assurance Plan ("PAP"), prepared in conjunction
with Qwest's application for approval under Section 271 of the Telecommunications
Act of 1996 (the "Act") to offer in-region long distance service.
Plan Structure
The PAP is a two-tiered , self-executing remedy plan. CLEC shall be provided
with Tier 1 payments if, as applicable, Qwest does not provide parity between the
service it provides to CLEC and that which it provides to its own retail customers, or
Qwest fails to meet applicable benchmarks.
As specified in section 7., if Qwest fails to meet parity and benchmark
standards on an aggregate CLEC basis , Qwest shall make Tier 2 payments to a
Fund established by the state regulatory commission or, if required by existing law, tothe state general fund.
As specified in sections 6.0 and 7.0 and Attachments 1 and 2, payment is
generally on a per occurrence basis , (Le., a set dollar payment times the number of
non-conforming service events). For the performance measurements which do not
lend themselves to per occurrence payment, payment is on a per measurement
basis , (Le., a set dollar payment). The level of payment also depends upon the
number of consecutive months of non-conforming performance, (Le., an escalating
payment the longer the duration of non-conforming performance).
Qwest shall be in conformance with the parity standard when service Qwest
provides to CLEC is equivalent to that which it provides to its retail customers. The
PAP relies upon statistical scoring to determine whether any difference between
CLEC and Qwest performance results is significant, that is, not attributable to simple
random variation. Statistical parity shall exist when performance results for CLEC
and for Qwest retail analogue result in a z-value that is no greater than the critical z-
values listed in the Critical Z-Statistical Table in section 5.
2.4 For performance measurements that have no Qwest retail analogue, agreed
upon benchmarks shall be used. Benchmarks shall be evaluated using a "stare and
compare" method. For example , if the benchmark is for a particular performance
measurement is 95% or better, Qwest performance results must be at least 95% to
meet the benchmark. Percentage benchmarks will be adjusted to round the
allowable number of misses up or down to the closest integer, except when a
benchmark standard and low CLEC volume are such that a 100% performance result
would be required to meet the standard and has not been attained. In such a
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30 2004 - 1-
Exhibit K
situation, the determination of whether Owest meets or fails the benchmark standard
will be made using performance results for the month in question, plus a sufficient
number of consecutive months so that a 100% performance result would not be
required to meet the standard. For purposes of section 6., a meet or fail determined
by this procedure shall count as a single month.
Performance Measurements
The performance measurements included in the PAP are set forth in
Attachment 1. Each performance measurement identified is defined in the
Performance Indicator Definitions ("PIDs ) developed in the ROC Operational
Support System ("OSS") collaborative, and which are included in the SGA T at Exhibit
B. The measurements have been designated as Tier 1 , Tier 2 , or both Tier 1 and
Tier 2 and given a High , Medium , or Low designation.
Statistical Measurement
Owest uses a statistical test, namely the modified "test " for evaluating the
difference between two means (i.e., Owest and CLEC service or repair intervals) or
two percentages (e., Owest and CLEC proportions), to determine whether a parity
condition exists between the results for Owest and the CLEC(s). The modified z-
tests shall be applicable if the number of data points are greater than 30 for a given
measurement. For testing measurements for which the number of data points are 30
or less, Owest will use a permutation test to determine the statistical significance of
the difference between Owest and CLEC.
4~2 Owest shall be in conformance when the monthly performance results for
parity measurements (whether in the form of means, percents, or proportions and at
the equivalent level of disaggregation) are such that the calculated z-test statistics
are not greater than the critical z-values as listed in Table 1 , section 5.
Owest shall be in conformance with benchmark measurements when the
monthly performance result equals or exceeds the benchmark, if a higher value
means better performance , and when the monthly performance result equals or is
less than the benchmark if a lower value means better performance.
The formula for determining parity using the modified z-test is:
z = DIFF / crOIFF
Where:
DIFF = MQwest - MCLEC
MQWEST = Owest average or proportion
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30,2004 - 2-
Exhibit K
MCLEC = CLEC average or proportion
O'OIFF = square root oO'Qwest (1/ n CLEC + 1/ n Qwest))
(lOwest = calculated variance for Qwest
nQwest = number of observations or samples used in Qwest
measurement
nCLEC = number of observations or samples used in CLEC
measurement
The modified z-tests will be applied to reported parity measurements that contain
more than 30 data points.
In calculating the difference between Qwest and CLEC performance , the above
formula applies when a larger Qwest value. indicates a better level of performance. In
cases where a smaller Qwest value indicates a higher level of performance, the order
is reversed , i.e., MCLEC - MQWEST.
For parity measurements where the number of data points is 30 or less
Qwest will apply a permutation test to test for statistical significance. Permutation
analysis will be applied to calculate the z-statistic using the following logic:
Calculate the modified z-statistic for the actual arrangement of the data
Pool and mix the CLEC and Qwest data sets
Perform the following 1000 times:
Randomly subdivide the pooled data sets into two pools, one the same
size as the original CLEC data set (nCLEC) and one reflecting the
remaining data points, and one reflecting the remaining data points
(which is equal to the size of the original Qwest data set or nQWEST).
Compute and store the modified z-test score (Zs) for this sample.
Count the number of times the z-statistic for a permutation of the data
greater than the actual modified z-statistic
Compute the fraction of permutations for which the statistic for the rearranged
data is greater than the statistic for the actual samples
If the fraction is greater than a, the significance level of the test, the hypothesis of no
difference is not rejected, and the test is passed. The a shall be .05 when the critical
z value is 1.645 and .15 when the critical z value is 1.04.
Critical Z-Value
The following table shall be used to determine the critical z-value that is
referred to in section 6.0. It is based on the monthly business volume of the CLEC
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit K, November 30, 2004 - 3-
Exhibit K
for the particular performance measurements for which statistic testing is being
performed.
TABLE 1: CRITICAL Z-VALUE
CLEC volume LIS Trunks UDITs All Other
(Sample size)Resale , UBL-DS1 and DS-
04*645
11-150 645 645
151-300
301-600
601-3000
3001 and above
The 1.04 applies for individual month testing for performance measurements
involving LIS trunks and DS-1 and DS-3 that are UDITs, Resale, or Unbundled
Loops. The performance measurements are OP-3d/e , OP-4d/e, OP-, OP-4/5
MR-5a/b , MR-7d/e, and MR-
For purposes of determining consecutive month misses, 1.645 shall be used. Where
performance measurements disaggregate to zone 1 and zone 2, the zones shall be
combined for purposes of statistical testing.
Tier 1 Payments to CLEC
Tier 1 payments to CLEC shall be made solely for the performance
measurements designated as Tier 1 on Attachment 1. The payment amount for non-
conforming service varies depending upon the designation of performance
measurements as High , Medium , and Low and the duration of the non-conforming
service condition as described below. Non-conforming service is defined in section
Determination of Non-Conforming Measurements: The number of
performance measurements that are determined to be non-conforming and
therefore , eligible for Tier 1 payments, are limited according to the critical z-value
shown in Table 1 , section 5.0. The critical z-values are the statistical standard that
determines for each CLEC performance measurement whether Owest has met
parity. The critical z-value is selected from Table 1 according to the monthly CLEC
volume for the performance measurement. For instance . if the CLEC sample size for
that month is 100, the critical z-value is 1.645 for the statistical testing of that parity
performance measurement.
Determination of the Amount of Payment: Tier 1 payments to CLEC, except
as provided for in sections 6.3 and 10., are calculated and paid monthly based on
the number of performance measurements exceeding the critical z-value. Payments
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30 2004 - 4-
Exhibit K
will be made on either a per occurrence or per measurement basis , depending upon
the performance measurement, using the dollar amounts specified in Table 2 below.
The dollar amounts vary depending upon whether the performance measurement is
designated High , Medium , or Low and escalate depending upon the number of
consecutive months for which Owest has not met the standard for the particular
measurement.
The escalation of payments for consecutive months of non-conforming
service will be matched month for month with de-escalation of payments for every
month of conforming service. For example , if Owest has four consecutive monthly
misses" it will make payments that escalate from month 1 to month 4 as shown in
Table 2. If, in the next month , service meets the standard Owest makes no
payment. A payment "indicator" de-escalates down from month 4 to month 3.
Owest misses the following month , it will make payment at the month 3 level of Table
2 because that is where the payment "indicator" presently sits. If Owest misses again
the following month , it will make payments that escalate back to the month 4 level.
The payment level will de-escalate back to the original month 1 level only upon
conforming service sufficient to move the payment "indicator" back to the month
level.
For those performance measurements listed on Attachment 2
Performance Measurements Subject to Per Measurement Caps " payment to a
CLEC in a single month shall not exceed the amount listed in Table 2 below for the
Per Measurement" category. For those performance measurements listed on
Attachment 2 as "Performance Measurements Subject to Per Measurement
Payments " payment to a CLEC will be the amount set forth in Table 2 below under
the section labeled "per measurement."
TABLE 2: TIER-1 PAYMENTS TO CLEC
Per Occurrence
Measurement Group Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
month
High $150 $250 $500 $600 $700 $800
Medium $ 75 $150 $300 $400 $500 $600
Low $ 25 $ 50 $100 $200 $300 $400
Per Measurement
Cap
Measurement Group Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
month
High $25 000 $50 000 $75 000 $100 000 $125 000 $150 000
Medium $10 000 $20 000 $30 000 $ 40 000 $ 50,000 $ 60 000
Low $ 5,000 $10 000 $15 000 $20 000 $ 25 000 $ 30 000
Qwest Idaho SGAT Third Reyised, Fifth Amended Exhibit K, Noyember 30 2004 - 5-
Exhibit K
For collocation , CP-2 and CP-4 performance measurements shall be relied
upon for delineation of collocation business rules. For purposes of calculating Tier
payments, collocation jobs and collocation feasibility studies that are later than the
due date will have a per day payment applied according to Table 3. The per day
payment will be applied to any collocation job in which the feasibility study is provided
or the collocation installation is completed later than the scheduled date. The
calculation of the payment amount will be performed by applying the per day
payment amounts as specified in Table 3. Thus, for days 1 through 10, the payment
is $150 per day. For days 11 through 20, the payment is $300 per day and so on.
TABLE 3: TIER-1 COLLOCATION PAYMENTS TO CLECS
Days Late Completion Date Feasibility Study
1 to 10 days $150/day $45/day
11 to 20 days $300/day $90/day
21 to 30 days $450/day $135/day
31 to 40 days $600/day $180/day
More than 40 days 000/day $300/day
6.4 A minimum payment calculation shall be performed at the end of each year
for each CLEC with annual order volumes of no more than 1 200. The payment shall
be calculated by multiplying $2 000 by the number of months in which at least one
payment was due to the CLEC. To the extent that the actual CLEC payment for the
year is less than the product of the preceding calculation , Qwest shall make an
additional payment equal to the difference.
Tier 2 Payments to the State
Payments to the State shall be limited to the performance measurements
designated in section 7.4 for Tier 2 per measurement payments and in Attachment 1
for per occurrence payments and which have at least 10 data points each month for
the period payments are being calculated. Similar to the Tier 1 structure, Tier 2
measurements are categorized as High , Medium, and Low and the amount of
paymellts for non-conformance varies according to this categorization.
Determination of Non-Conforming Measurements: The determination of non-
conformance will be based upon the aggregate of all CLEC data for each Tier 2
performance measurement. Non-conforming service is defined in section 4.2 (for
parity measurements) and 4.3 (for benchmark measurements), except that a 1.645
critical z-value shall be used for Tier 2 parity measurements that have Tier
counterparts. The critical z-value is the statistical standard that determines for each
performance measurement whether Qwest has met parity.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30 2004 - 6-
Exhibit K
Determination of the Amount of Payment: Except as provided in section 7.4
Tier 2 payments are calculated and paid monthly based on the number
performance measurements failing performance standards for a third consecutive
month , or if two out of three consecutive months in the 12 month period have been
missed, the second consecutive month for Tier 2 measurements with Tier
counterparts. For Tier 2 measurements that do not have Tier 1 counterparts
payments are calculated and paid monthly based on the number of performance
measurements exceeding the critical z-values , identified in section 5., in any single
month. Payment will be made on either a per occurrence or per measurement basis
whichever is applicable to the performance measurement, using the dollar amounts
specified in Table 4 or Table 5 below. Except as provided in section 7.4 , the dollar
amounts vary depending upon whether the performance measurement is designated
High, Medium, or Low.
For those Tier 2 measurements listed on Attachment 2 as "Performance
Measurements Subject to Per Measurement Caps " payment to the State in a single
month shall not exceed the amount listed in Table 4 for the "Per Measurement"
category.
TABLE 4: TIER-2 PAYMENTS TO STATE FUNDS
Per Occurrence
Measurement Group
High
$500
Medium
$300
Low
$200
Per MeasuremenUCa
Measurement Grou
High
Medium
Low
$75 000
$30 000
$20 000
7.4 Performance Measurements Subject to Per Measurement Payment:The
following Tier 2 performance measurements shall have their performance results
measured on a region-wide (14 state) basis. Failure to meet the performance
standard, therefore, will result in a per measurement payment in each of the Qwest
in-region 14 states adopting this PAP. The performance measurements are:
GA-
GA-
GA-
GA-
GA-
PO-
OP-
Center
Gateway Availability - IMA-GUI
Gateway Availability - IMA-EDI
Gateway Availability - EB-
System Availability EXACT
Gateway Availability - GUI-Repair
Pre-Order/Order Response Times
Call Answered within Twenty Seconds Interconnect Provisioning
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30 2004 - 7-
Exhibit K
MR-2: Calls Answered within Twenty Seconds - Interconnect Repair Center
GA-1 has two sub-measurements: GA-, and GA-1 D. PO-1 shall have two sub-
measurements: PO-1 A and PO-1 B. PO-1 A and PO-1 B shall have their transaction
types aggregated together.
For these measurements , Qwest will make a Tier 2 payment based upon monthly
performance results according to Table 5: Tier 2 Per Measurement Payments to
State Funds.
TABLE 5: TIER-2 PER MEASUREMENT PAYMENTS TO STATE FUNDS
Measuremen Performance State Payment 14 State Payment
GA-1 ,3,4,1 % or lower $1 ,000 $14 000
:::-1% to $10 000 $140 000
:::-3% to $20 000 $280 000
:::-5%$30 000 $420 000
PO-2 sec. Or less $1 ,000 $14 000
:::-2 sec.000 $70 000
sec.
:::-5 sec. to 10 $10 000 $140 000
sec.
:::-1 0 sec.$15 000 $210 000
OP-2/MR-1 % or lower 000 $14 000
:::-1% to 000 $70 000
:::-3% to $10 000 $140 000
:::-5%$15 000 $210 000
Step by Step Calculation of Monthly Tier 1 Payments to CLEC
Application of the Critical Z-Values: Qwest shall identify the Tier 1 parity
performance measurements that measure the service provided to CLEC by Qwest for
the month in question and the critical z-value from Table 1 in section 5.0 that shall be
used for purposes of statistical testing for each particular performance measurement.
The statistical testing procedures described in section 4.0 shall be applied. For the
purpose of determining the critical z-values, each disaggregated category of a
performance measurement is treated as a separate sub-measurement. The critical
z-value to be applied is determined by the CLEC volume at each level of
disaggregation or sub-measurement.
8.2 Performance Measurements for which Tier 1 Payment is Per Occurrence:
Performance Measurements that are Averages or Means:
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30,2004 - 8-
Exhibit K
1 Step 1: For each performance measurement, the average or the mean that
would yield the critical z-value shall be calculated. The same denominator as the one
used in calculating the z-statistic for the measurement shall be used. (For
benchmark measurements, the benchmark value shall be used.
2 Step 2: The percentage differences between the actual averages and the
calculated averages shall be calculated. The calculation is % diff = (CLEC result
Calculated Value)/Calculated Value. The percent difference shall be capped at a
maximum of 100%. In all calculations of percent differences in sections 8.0 and 9.
the calculated percent differences is capped at 100%.
2 Step 3: For each performance measurement, the total number of data points
shall be multiplied by the percentage calculated in the previous step and the per
occurrence dollar amounts from the Tier 1 Payment Table shall determine the
paymentto the CLEC for each non-conforming performance measurement.
8.2.Performance Measurements that are Percentages:
1 Step 1: For each performance measurement, the percentage that would yield
the critical z-value shall be calculated. The same denominator as the one used in
calculating the z- statistic for the measurement shall be used. (For benchmark
measurements , the benchmark value shall be used.
2 Step 2: The difference between the actual percentages for the CLEC and the
calculated percentages shall be determined.
3 Step 3: For each performance measurement, the total number of data points
shall be multiplied by the difference in percentage calculated in the previous step,
and the per occurrence dollar amount taken from the Tier 1 Payment Table, to
determine the payment to the CLEC for each non-conforming performance
measurement.
Performance Measurements that are Ratios or Proportions:
1 Step 1: For each performance measurement the ratio that would yield the
critical z-value shall be calculated. The same denominator as the one used
calculating the z-statistic for the measurement shall be used. (For benchmark
measurements, the benchmark value shall be used.
8.2.2 Step 2: The absolute difference between the actual rate for the CLEC and
the calculated rate shall be determined.
8.2.3 Step 3: For each performance measurement, the total number of data points
shall be multiplied by the difference calculated in the previous step, and the per
occurrence dollar amount taken from the Tier 1 Payment Table, to determine the
payment to the CLEC for each non-conforming performance measurement.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit K, November 30, 2004 - 9-
Exhibit K
Performance Measurements for which Tier 1 Payment is Per Measure:
For each performance measurement where Owest fails to meet the standard
the payment to the CLEC shall be the dollar amount shown on the "per measure
portion of Table 2: Tier 1 Payments to CLEC.
Step by Step Calculation of Monthly Tier 2 Payments to State Funds
Application of the Critical Z-Value: Owest shall identify the Tier 2 parity
performance measurements that measure the service provided by Owest to all
CLECs for the month in question. The statistical testing procedures described in
section 4.0 shall be applied , except that a 1.645 critical z-value shall be used for Tier
parity measurements that have Tier 1 counterparts For Tier 2 parity
measurements that do not have Tier 1 counterparts, the statistical testing procedures
described section 4.0 shall be applied using the critical z-values identified in section
To determine if Tier 2 payments for performance measurements listed on
Attachment 1 shall be made in the current month , the following shall be determined.
For Tier 2 measurements that have Tier 1 counterparts , it shall be determined
whether Owest missed the performance standard for three consecutive months , or if
Owest has missed the standard in any two out of three consecutive months for the 12
month period and for an additional two consecutive months. For Tier 2
measurements that do not have Tier 1 counterparts, it shall be determined whether
Owest missed the performance standard for single month. If any of these
conditions are met and there are at least 10 data points for the measurement in each
month , a Tier 2 payment will be calculated and paid as described below and will
continue in each succeeding month until Owest's performance meets the applicable
standard. For Tier 2 measures that have Tier 1 counterparts , the most recent three
months of nonconforming performance data that results in payment liability shall be
averaged to determine payment.
Performance Measurements for which Tier 2 Payment is Per Occurrence:
Performance Measurements that are Averages or Means:
1 Step 1: The monthly average or the mean for each performance
measurement that would yield the critical z-value for each month shall be calculated.
The same denominator as the one used in calculating the z-statistic for the
measurement shall be used. (For benchmark measurements , the benchmark value
shall be used.
2 Step 2: The percentage difference between the actual averages and the
calculated averages for the relevant month(s) shall be calculated. The calculation
for parity measurements is % diff
==
(actual average - .calculated average)/calculated
awest Idaho SGA T Third Revised, Fifth Amended Exhibit K, November 30, 2004 - 10-
Exhibit K
average. The percent difference shall be capped at a maximum of 100%. In all
calculations of percent differences in section 8.0 and section 9., the calculated
percent difference is capped at 100%.
3 Step 3: For each performance measurement, the total number of data points
for the relevant month(s) shall be multiplied by the percentage calculated in the
previous step. The amount (average amount, if more than one month) (rounded to
the nearest integer) is then multiplied by the result of the per occurrence dollar
amount taken from the Tier 2 Payment Table to determine the payment to the State
for each non-conforming performance measurement.
Performance Measurements that are Percentages:
Step 1: For each performance measurement, the monthly percentage that
would yield the critical z-value for each month shall be calculated. The same
denominator as the one used in calculating the z-statistic for the measurement shall
be used. (For benchmark measurements, the benchmark value shall be used.
2 Step 2: The difference between the actual percentages and the calculated
percentages for the relevant month(s) shall be calculated. The calculation for parity
measurement is diff = (GLEG result - calculated percentage). This formula shall be
applicable where a high value is indicative of poor performance. The formula shall be
reversed where high performance is indicative of good performance.
3 Step 3: For each performance measurement, the total number of data points
for the relevant month(s) shall be multiplied by the difference in percentage
calculated in the previous step. The amount (average amount, if more than one
month)(rounded to the nearest integer) is then multiplied by the result of the per
occurrence dollar amounts taken from the Tier 2 Payment Table to determine the
payment to the State.
9.4 Performance Measurements that are Ratios or Proportions:
9.4.Step 1: For each performance measurement, the ratio that would yield the
critical z-value for each month shall be calculated. The same denominator as the
one used in calculating the z-statistic for the measurement shall be used. (For
benchmark measurements, the benchmark value shall be used.
9.4.1 Step 2: The difference between the actual rate for the GLEG and the
calculated rate for the relevant month(s) shall be calculated. The calculation is: diff =
(GLEG rate calculated rate). This formula shall apply where a high value is
indicative of poor performance. The formula shall be reversed where high
performance is indicative of good performance.
9.4.2 Step 3: For each performance measurement, the total number of data points
shall be multiplied by the difference calculated in the previous step for each month.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30 2004 - 11-
Exhibit K
The amount (average amount, if more than one month)(rounded to the nearest
integer) is then multiplied by the result of the per occurrence dollar amounts taken
from the Tier 2 Payment Table to determine the payment to the State.
Performance Measurements for which Tier 2 Payment is Per Measure:
For each performance measurement where Qwest fails to meet the standard
the payment to the State Fund shall be the dollar amount shown on the "per
measure" portion of the Tier 2 Payment Table.
10.Low Volume, Developing Markets
10.For certain qualifying performance standards , if the aggregate monthly
volumes of GLEGs participating in the PAP are more than 10, but less than 100,
Qwest will make Tier 1 payments to GLEGs for failure to meet the parity or
benchmark standard for the qualifying performance sub-measurements. The
qualifying sub-measurements are the UNE-P (POTS), megabit resale, and ADSL
qualified loop product disaggregation of OP-, OP-, OP-, MR-, MR-, MR-, and
MR-8. If the aggregate monthly GLEG volume is greater than 100 , the provisions of
this section shall not apply to the qualifying performance sub-measurement.
10.The determination of whether Qwest has met the parity or benchmark
standards will be made using aggregate volumes of GLEGs participating in the PAP.
In the event Qwest does not meet the applicable performance standards, a total
payment to affected GLEGs will be determined in accordance with the high, medium
low designation for each performance measurement (see Attachment 1) and as
described in section 8., except that GLEG aggregate volumes will be used. In the
event the calculated total payment amount to GLEGs is less than $5 000 , a minimum
payment of $5 000 shall be made. The resulting total payment amount to GLEGs will
be apportioned to the affected GLEGs based upon each GLEG's relative share of the
number of total service misses.
10.At the six (6)-month reviews, Qwest will consider adding to the above list of
qualifying performance sub-measurements new products disaggregation
representing new modes of GLEG entry into developing markets.
11.Payment
11.Payments to GLEG, the State , or the Special Fund shall be made one month
following the due date of the performance measurement report for the month for
which payment is being made. Qwest will pay interest on any late payment and
underpayment at the prime rate as reported in the Wall Street Journal. On any
overpayment, Qwest is allowed to offset future payments by the amount of the
overpayment plus interest at the prime rate.
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30,2004 - 12-
Exhibit K
11.Payment to CLEC shall be made via bill credits. Bill credits shall be identified
on a summary format substantially similar to that distributed as a prototype to the
CLECs and the Commissions. To the extent that a monthly payment owed to CLEC
under this PAP exceeds the amount owed to Qwest by CLEC on a monthly bill
Qwest will issue a check or wire transfer to CLEC in the amount of the overage.
Payment to the State shall be made via check or wire transfer.
11.3 A Special Fund shall be created for the purpose of payment of an
independent auditor and audit costs as specified in section 15.0 and payment of
other expenses incurred by the participating Commissions in the regional
administration of the PAP.
11.1 Qwest shall establish the Special Fund as an interest bearing escrow account
upon the first FCC section 271 approval of the PAP applicable to a participating state
Commission. Qwest shall be authorized to withhold and deposit into the Special
Fund one-half of all Tier 2 payments. The cost of the escrow account will be paid
for from account funds.
11.2 Commissions participating in the Special Fund shall appoint a person
designated to administer and authorize disbursement of funds. All claims against the
fund shall be presented to the Commissions' designates and shall be the
responsibility of the participating Commissions.
11.3 Qwest shall advance funds to meet initial claims against the Special Fund to
the extent Tier 2 contributions are insufficient. Such funds shall not exceed $500 000
and shall be reduced appropriately in the event that at least six states in which the
QPAP is in effect do not agree to participate in the Special Fund. Upon a
determination by the participating Commissions that the Special Fund has become
self-sustaining or is no longer required Qwest shall be allowed to recover any such
advances plus interest at the rate that the escrow account would have earned.
11.3.4 Upon the execution of a memorandum of understanding with the Idaho
Commission , Qwest shall establish an Idaho Discretionary Fund as a separate
interest bearing escrow account. Qwest shall deposit into the Discretionary Fund the
remaining balance of Tier 2 payments after disbursement of Tier 2 payments to the
Special Fund pursuant to section 13.1. The Commission shall appoint a person
designated to administer and authorize disbursements of funds from the
Discretionary Fund. Disbursements from the Discretionary Fund shall be limited to
competitively neutral Idaho telecommunications initiatives. The costs of the
Discretionary Fund will paid for from the account's funds.
12.Cap on Tier 1 and Tier 2 Payments
12.There shall be a cap on the total payments made by Qwest for a 12 month
period beginning with the effective date of the PAP for the State of Idaho. The
Owest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30,2004 - 13-
Exhibit K
annual cap for the State of Idaho shall be 36% of ARMIS Net Return , recalculated
each year based upon the prior year s Idaho ARMIS results , subject to any
applicable adjustment permitted pursuant to section 12.2. Owest shall submit to the
Commission the calculation of each year s cap no later than 30 days after submission
of ARMIS results to the FCC. CLEC agrees that this amount constitutes a maximum
annual cap that shall apply to the aggregate total of Tier 1 liquidated damages
including any such damages paid pursuant to this Agreement, any other
interconnection agreement, or any other payments made for the same underlying
activity or omission under any other contract, order or rule and Tier 2 assessments or
payments made by Owest for the same underlying activity or omission under any
other contract , order or rule.
12.The 36% annual cap may be increased to 44% or decreased to 30% of
ARMIS Net Return as follows:
12.1 An increase in the cap of a maximum of 4 percentage points at anyone time
(Le., first to 40 percent) shall occur upon order by the Commission if the cap has
been exceeded for any consecutive period of 24 months by that same 4 percent or
more, provided that: (a) the Commission has determined that the preponderance of
the evidence shows Owest could have remained beneath the cap through
reasonable and prudent effort , and (b) the Commission has made that determination
after having available to it on the record the results of audits and root cause
analyses, and provided an opportunity for Owest to be heard.
12.2 A decrease in the cap of a maximum of 4 percentage points at anyone time
shall occur upon order by the Commission after performance for any consecutive
period of 24 months in which total payments are 8 or more percentage points below
the cap amount, provided that: (a) the Commission has determined that the
preponderance of the evidence shows the performance results underlying those
payments results from an adequate Owest commitment to meeting its responsibilities
to provide adequate wholesale service and to keeping open its local markets and (b)
the Commission shall have made that determination after providing all interested
parties an opportunity to be heard.
12.3 The provisions of 12.1 and 12.2 shall be in effect for the next 24 month
period commencing with the end of the 24 month period upon which the
Commission s order is based.
12.If the annual cap is reached, each CLEC shall, as of the end of the year, be
entitled to receive the same percentage of its total calculated Tier 1 payments.
order to preserve the operation of the annual cap, the percentage equalization shall
take place as follows:
12.1 The amount by which any month'total year-to-date Tier 1 and Tier 2
payments exceeds the cumulative monthly cap (defined as 1/1ih of the annual cap
times the cumulative number of months to date) shall be calculated and apportioned
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit K, November 30, 2004 - 14-
Exhibit K
between Tier 1 and Tier 2 according to the percentage that each bore of total
payments for the year-to-date. The Tier 1 apportionment resulting of this calculation
shall be known as the "Tracking Account."
12.2 The Tier 1 apportionment shall be debited against the monthly payment due
to each CLEC , by applying to the year-to-date payments received by each the
percentage necessary to generate the required total Tier 1 amount.
12.3 The Tracking Amount shall be apportioned among all CLECs so as to provide
each with payments equal in percentage of its total year to date Tier 1 payment
calculations.
12.3.4 This calculation shall take place in the first month that the year-to-date total
Tier 1 and Tier 2 payments are expected to exceed the cumulative monthly cap and
for each month of that year thereafter. Owest shall recover any debited amounts by
reducing payments due to any CLEC for that month and any succeeding months , as
necessary .
13.Limitations
13.The PAP shall not become available in the State unless and until Owest
receives effective section 271 authority from the FCC for that State.
13.Owest will not be liable for Tier 1 payments to CLEC in an FCC approved
state until the Commission has approved an interconnection agreement between
CLEC and Owest which adopts the provisions of this PAP.
13.Owest shall not be obligated to make Tier 1 or Tier 2 payments for any
measurement if and to the extent that non-conformance for that measurement was
the result of any of the following: 1) with respect to performance measurements with
a benchmark standard , a Force Majeure event as defined in section 5.7 of the SGAT.
Owest will provide notice of the occurrence of a Force Majeure event within 72 hours
of the time Owest learns of the event or within a reasonable time frame that Owest
should have learned of it; 2) an act or omission by a CLEC that is contrary to any of
its obligations under its interconnection agreement with Owest or under federal
state law; an act or omission by CLEC that is in bad faith. Examples of bad faith
conduct include , but are not limited to: unreasonably holding service orders and/or
applications
, "
dumping" orders or applications in unreasonably large batches
dumping" orders or applications at or near the close of a business day, on a Friday
evening or prior to a holiday, and failing to provide timely forecasts to Owest for
services or facilities when such forecasts are explicitly required by the SGAT; 3)
problems associated with third-party systems or equipment, which could not have
been avoided by Owest in the exercise of reasonable diligence provided, however
that this third party exclusion will not be raised in the State more than three times
within a calendar year. If a Force Majeure event or other excusing event recognized
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30,2004 - 15-
Exhibit K
in this section merely suspends Owest's ability to timely perform an activity subject to
a performance measurement that is an interval measure, the applicable time frame in
which Owest's compliance with the parity or benchmark criterion is measured will be
extended on an hour-for-hour or day-for-day basis , as applicable, equal to the
duration of the excusing event.
13.1 Owest will not be excused from Tier 1 or Tier 2 payments for any reason
except as described in Section 13.0. Owest will have the burden of demonstrating
that its non-conformance with the performance measurement was excused on one of
the grounds described in this PAP. A party may petition the Commission to require
Owest to deposit disputed payments into an escrow account when the requesting
party can show cause, such as grounds provided in the Uniform Commercial Code
for cases of commercial uncertainty.
13.3.2 Notwithstanding any other provision of section 13 of this OP AP , Owest shall
not be excused for failing to provide such performance that Owest could reasonably
have been expected to deliver assuming that it had designed , implemented , staffed
provisioned, and otherwise provided for resources reasonably required to meet
foreseeable volumes and patterns of demands upon its resources by CLECs.
13.4 Owest's agreement to implement these enforcement terms , and specifically
its agreement to pay any "liquidated damages" or "assessments" hereunder, will not
be considered as an admission against interest or an admission of liability in any
legal, regulatory, or other proceeding relating in whole or in part to the same
performance.
13.4.1 CLEC may not use: 1) the existence of this enforcement plan; or 2) Owest's
payment of Tier -1 "liquidated damages" or Tier 2 "assessments" as evidence that
Owest has discriminated in the provision of any facilities or services under Sections
251 or 252, or has violated any state or federal law or regulation. Owest's conduct
underlying its performance measures , however are not made inadmissible by its
terms.
13.4.2 By accepting this performance remedy plan CLEC agrees that Owest's
performance with respect to this remedy plan may not be used as an admission of
liability or culpability for a violation of any state or federal law or regulation. (Nothing
herein is intended to preclude Owest from introducing evidence of any Tier 1
liquidated damages" under these provisions for the purpose of offsetting the
payment against any other damages or payments a CLEC might recover.) The terms
of this paragraph do not apply to any proceeding before the Commission or the FCC
to determine whether Owest has met or continues to meet the requirements of
section 271 of the Act.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30 2004 - 16-
Exhibit K
13.By incorporating these liquidated damages terms into the PAP , Qwest and
CLEC accepting this PAP agree that proof of damages from any non-conforming
performance measurement would be difficult to ascertain and , therefore, liquidated
damages are a reasonable approximation of any contractual damages that may
result from a non-conforming performance measurement. Qwest and CLEC further
agree that Tier 1 payments made pursuant to this PAP are not intended to be a
penalty. The application of the assessments and damages provided for herein is not
intended to foreclose other noncontractual legal and non-contractual regulatory
claims and remedies that may be available to a CLEC.
13.This PAP contains a comprehensive set of performance measurements,
statistical methodologies, and payment mechanisms that are designed to function
together, and only together; as an integrated whole. To elect the PAP , CLEC must
adopt the PAP in its entirety, in its interconnection agreement with Qwest.
electing remedies under the PAP, CLEC waives any causes of action based on a
contractual theory of liability, and any right of recovery under any other theory of
liability (including but not limited to a state utility regulatory commission or Federal
Communications Commission rule or order) to the extent such recovery is related to
harm compensable under a contractual theory of liability (even though it is sought
through a noncontractual claim , theory, or cause of action).
13.
If for any reason a CLEC agreeing to this QPAP is awarded compensation for the
same harm for which it received payment under the QPAP , the court or other
adjudicatory body hearing such a claim may offset the damages resulting from such
claim against payments made for the same harm.
13.Qwest shall not be liable for both Tier 2 payments under the PAP and
assessments , sanctions , or other payments for the same underlying activity or
omission pursuant to any Commission order or service quality rules.
13.Whenever a Qwest Tier 1 payment to an individual CLEC exceeds $3 million
in a month , Qwest may commence a proceeding to demonstrate why it should not be
required to pay any amount in excess of the $3 million. Upon timely commencement
of the proceeding, Qwest must pay the balance of payments owed in excess of $3
million into escrow, to be held by a third-party pending the outcome of the
proceeding. To invoke these escrow provisions, Qwest must file , not later than the
due date of the Tier 1 payments, its application. Qwest will have the burden of proof
to demonstrate why, under the circumstances, it would be unjust to require it to make
the payments in excess of $3 million. If Qwest reports non-conforming performanceto CLEC for three consecutive months on 20% or more of the measurements
reported to CLEC and has incurred no more than $1 million in liability to CLEC, then
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30 2004 - 17-
Exhibit K
CLEC may commence a similar proceeding. In any such proceeding CLEC will have
the burden of proof to demonstrate why, under the circumstances , justice requires
Qwest to make payments in excess of the amount calculated pursuant to the terms of
the PAP. The disputes identified in this section shall be resolved in a manner
specified in the Dispute Resolution section of the SGA T with the CLEC.
14.Reporting
14.Upon receiving effective section 271 authority from the FCC for a state
Qwest will provide CLEC that has an approved interconnection agreement with
Qwest, a monthly report of Qwest's performance for the measurements identified in
the PAP by the last day of the month following the month for which performance
results are being reported. However Qwest shall have a grace period of five
business days, so that Qwest shall not be deemed out of compliance with its
reporting obligations before the expiration of the five business day grace period.
Qwest will collect, analyze, and report performance data for the measurements listed
on Attachment 1 in accordance with the most recent version of the PIDs. Upon
CLEC's request, data files of the CLEC's raw data, or any subset thereof, will be
transmitted , without charge, to CLEC in a mutually acceptable format, protocol , and
transmission medium.
14.Qwest will also provide the Commission a monthly report of aggregate CLEC
performance results pursuant to the PAP by the last day of the month following the
month for which performance results are being reported. However, Qwest shall have
a grace period of five business days , so that Qwest shall not be deemed out of
compliance with its reporting obligations before the expiration of the five business day
grace period. Individual CLEC reports of participating CLECs will also be available to
the Commission upon request. By accepting this PAP , CLEC consents to Qwest
providing CLEC's report and raw data to the State Commission. Pursuant to the
terms of an order of the Commission, Qwest may provide GLEe-specific data that
relates to the PAP, provided that Qwest shall first initiate any procedures necessary
to protect the confidentiality and to prevent the public release of the information
pending any applicable Commission procedures and further provided that Qwest
provides such notice as the Commission directs to the CLEC involved , in order to
allow it to prosecute such procedures to their completion. Data files of participating
CLEC raw data , or any subset thereof, will be transmitted , without charge , to the
Commission in a mutually acceptable format, protocol, and transmission form.
14.In the event Qwest does not provide CLEC and the Commission with a
monthly report by the last day of the month following the month for which
performance results are being reported , Qwest will pay to the State a total of $500 for
each business day for which performance reports are 6 to 10 business days past the
due date; $1 000 for each business day for which performance reports are 11 to 15
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30 2004 - 18-
Exhibit K
business days past the due date; and $2 000 for each business day for which
performance results are more than 15 business days past the due date. If reports
are on time but are missing performance results , Owest will pay to the State a total of
one-fifth of the late report amount for each missing performance measurement
subject to a cap of the full late report amount. These amounts represent the total
payments for omitting performance measurements or missing any report deadlines,
rather than a payment per report. Prior to the date of a payment for late reports
Owest may file a request for a waiver of the payment, which states the reasons for
the waiver. The Commission may grant the waiver, deny the waiver, or provide any
other relief that may be appropriate.
14.4 To the extent that Owest recalculates payments made under this PAP, such
recalculation shall be limited to the preceding three years (measured from the later of
the provision of a monthly credit statement or payment due date). Owest shall retain
sufficient records to demonstrate fully the basis for its calculations for long enough to
meet this potential recalculation obligation. CLEC verification or recalculation efforts
should be made reasonably contemporaneously with Owest measurements. In any
event, Owest shall maintain the records in a readily useable format for one year. For
the remaining two years, the records may be retained in archived format. Any
payment adjustments shall be subject to the interest rate provisions of section 11.
15.Integrated Audit Programllnvestigations of Performance Results
15.Audits of the PAP shall be conducted in a two-year cycle under the auspices
of the participating Commissions in accordance with a detailed audit plan developed
by an independent auditor retained for a two-year period. The participating
Commissions shall select the independent auditor with input from Owest and CLECs.
15.1 The participating Commissions shall form an oversight committee of
Commissioners who will choose the independent auditor and approve the audit plan.
Any disputes as to the choice of auditor or the scope of the audit shall be resolved
through a vote of the chairs of the participating commissions pursuant to Section
15.1.4.
15.2 The audit plan shall be conducted over two years. The audit plan will identify
the specific performance measurements to be audited , the specific tests to be
conducted, and the entity to conduct them. The audit plan will give priority to auditing
the higher risk areas identified in the ass report. The two-year cycle will examine
risks likely to exist across that period and the past history of testing, in order to
determine what combination of high and more moderate areas of risk should be
examined during the two-year cycle. The first year of a two-year cycle will
concentrate on areas most likely to require follow-up in the second year.
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit K, November 30 , 2004 - 19-
Exhibit K
15.3 The audit plan shall be coordinated with other audit plans that may be
conducted by other state commissions so as to avoid duplication, shall not impede
Qwest's ability to comply with the other provisions of the PAP and should be of a
nature and scope that can be conducted in accordance with the reasonable course of
Qwest's business operations.
15.1.4 Any dispute arising out of the audit plan , the conduct of the audit, or audit
results shall be resolved by the oversight committee of Commissioners. Decisions of
the oversight committee of Commissioners may be appealed to a committee of the
chairs of the participating Commissions.
15.Qwest may make management processes more accurate or more efficient to
perform without sacrificing accuracy. These changes are at Qwest's discretion but
will be reported to the independent auditor in quarterly meetings in which the auditor
may ask questions about changes made in the Qwest measurement regimen. The
meetings, which will be limited to Qwest and the independent auditor, will permit an
independent assessment of the materiality and propriety of any Qwest changes
including, where necessary, testing of the change details by the independent auditor.
The information gathered by the independent auditor may be the basis for reports bythe independent auditor to the participating Commissions and , where the
Commissions deem it appropriate, to other participants.
15.In the event of a disagreement between Qwest and CLEC as to any issue
regarding the accuracy or integrity of data collected , generated , and reported
pursuant to the PAP, Qwest and the CLEC shall first consult with one another and
attempt in good faith to resolve the issue. If an issue is not resolved within 45 days
after a request for consultation , CLEC and Qwest may, upon a demonstration of good
cause , (e., evidence of material errors or'discrepancies) request an independent
audit to be conducted, at the initiating party s expense. The independent auditor will
assess the need for an audit based upon whether there exists a material deficiency in
the data or whether there exists an issue not otherwise addressed by the audit plan
for the current cycle. The dispute resolution provision of section 18.0 is available to
any party questioning the independent auditor s decision to conduct or not conduct a
CLEC requested audit and the audit findings, should such an audit be conducted. An
audit may not proceed until dispute resolution is completed. Audit findings will
include: (a) general applicability of findings and conclusions (Le., relevance to
CLECs or jurisdictions other than the ones causing test initiation), (b) magnitude of
any payment adjustments required and , (c) whether cost responsibility should be
shifted based upon the materiality and clarity of any Qwest non-conformance with
measurement requirements (no pre-determined variance is appropriate, but should
be based on the auditor s professional judgment). CLEC may not request an audit of
data more than three years from the later of the provision of a monthly credit
statement or payment due date.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30 2004 - 20-
Exhibit K
15.4 Expenses for the audit of the PAP and any other related expenses, except
that which may be assigned under section 15., shall be paid first from the Tier 2
funds in the Special Fund. For Idaho, the remainder of the audit expenses will be
paid by Owest.
15.Owest will investigate any second consecutive Tier 2 miss to determine the
cause of the miss and to identify the action needed in order to meet the standard set
forth in the performance measurements. To the extent an investigation determines
that a CLEC was responsible in whole or in part for the Tier 2 misses, Owest shall
receive credit against future Tier 2 payments in an amount equal to the Tier 2
payments that should not have been made. The relevant port~on of subsequent Tier
2 payments will not be owed until any responsible CLEC problems are corrected. For
the purposes of this sub-section , Tier 1 performance measurements that have not
been designated as Tier 2 will be aggregated and the aggregate results will be
investigated pursuant to the terms of this Agreement.
16.Reviews
16. 1 Every six (6) months, beginning six months after the effective date of section
271 approval by the FCC for the state of Idaho , Owest, CLECs, or the Idaho Public
Utilities Commission may initiate a review of the performance measurements to
determine whether measurements should be added , deleted , or modified; whether
the applicable benchmark standards should be modified or replaced by parity
standards; and whether to move a classification of a measurement to High, Medium
or Low, Tier 1 or Tier 2. The criterion for reclassification of a measurement shall be
whether the actual volume of data points was less or greater than anticipated.
Criteria for review of performance measurements , other than for possible
reclassification, shall be whether there exists an omission or failure to capture
intended performance, and whether there is duplication of another measurement. Any
disputes regarding adding, deleting, or modifying performance measurements shall
be resolved pursuant to a proceeding before the Commission and subject to judicial
review. No new performance measurements shall be added to this PAP that have
not been subject to observation as diagnostic measurements for a period of 6
months. Any changes made at the six-month review pursuant to this section shall
apply to and modify this agreement between Owest and CLEC , subject to a stay,
modification or reversal upon appeal or judicial review.
16.Notwithstanding section 16., if any agreements on adding, modifying
or deleting performance measurements as permitted by section 16.1 are reached
between Owest and CLECs participating in an industry Regional Oversight
Committee (ROC) PID administration forum , those agreements shall be incorporated
into the OPAP and modify the agreement between CLEC and Owest at any time
those agreements are submitted to the Commission, whether before or after a six-
month review.
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit K, November 30 , 2004 - 21-
Exhibit K
16.For the first twelve months that any changes made pursuant to paragraphs
16.1 or 16.1 are in effect, Qwest's liability for such changes shall be limited to 10%
of the monthly payments that Qwest would have made absent the effect of such
changes as a whole. This provision shall be referred as "the 10% payment collar.
Such payment limitation shall be accomplished by factoring the payments resulting
from the changes to ensure that such payments remain within 10% of the payments
Qwest would have made absent such changes.
16.In the event that the Commission adds , modifies , or reclassifies a
performance measurement that has not been agreed upon in the ROC PID
administration forum process in 16., the 10% payment collar shall remain in effect
unless removed by the Commission pursuant to this section. If, after a minimum of 6
months of payments to a CLEC , Qwest's payments have been limited by the 10%
payment collar to 80% or less of what the total payments would have been absent
the collar for the preceding 6-month period , the Commission may, upon motion by an
affected CLEC , conduct a record proceeding to determine whether the 10% payment
collar should be removed from any such performance measure. The Commission
can prospectively remove the 10% collar for Tier 1 payments to affected CLEC(s) for
any such performance measure upon a demonstration through a record proceeding
and a Commission determination that the total payments to the CLEC(s) under the
QPAP were inadequate to compensate CLEC(s) for actual harm incurred during the
same period and upon a determination that such change is otherwise necessary and
appropriate and in the public interest.
16.Two years after the effective date of the first FCC 271 approval of the PAP
the participating Commissions may conduct a joint review by a independent third
party to examine the continuing effectiveness of the PAP as a means of inducing
compliant performance. This review shall not be used to open the PAP generally to
amendment, but would serve to assist Commissions in determining existing
conditions and reporting to the FCC on the continuing adequacy of the PAP to serve
its intended functions. The expense of the reviews shall be paid from the Special
Fund.
16.Qwest will make the PAP available for CLEC interconnection agreements
until such time as Qwest eliminates its Section 272 affiliate. At that time, the
Commission and Qwest shall review the appropriateness of the PAP and whether its
continuation is necessary. However, in the event Qwest exits the interLATA market
that State PAP shall be rescinded immediately.
17.Voluntary Performance Assurance Plan
This PAP represents Qwest's voluntary offer to provide performance assurance.
Nothing in the PAP or in any conclusion of non-conformance of Qwest's service
performance with the standards defined in the PAP shall be construed to be, of itself
non-conformance with the Act.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit K, November 30, 2004 - 22-
ExhibitK
18.Dispute Resolution
For the purpose of resolving disputes over the meaning of the provisions of the PAP
and how they should be applied , the dispute resolution provisions of the SGAT
section 5.18, shall apply whether the GLEG uses the SGA T in its entirety or elects to
make the PAP part of its interconnection agreements (Le., the unique dispute
resolution provisions of interconnection agreements should not apply).
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30,2004 - 23-
Exhibit K
Attachment 1: Tier 1 and Tier 2 Performance Measurements Subject to Per Occurrence
Payment
Performance Measurement Tier 1 Payments Tier 2 Payments
low Med low Med High
High
GATEWAY
Timely Outage Resolution GA-
PRE-ORDER/ORDERS
lSR Rejection Notice Interval PO-
Firm Order Confirmations On Time PO-
Work Completion Notification Timeliness PO-
Billing Completion Notification Timeliness PO- 70
Jeopardy Notice Interval PO-
Timely Jeopardy Notices PO-
Release Notifications PO-
(Expanded)Manual Service Order PO-20c
Accuracy
ORDERING AND PROVISIONING
Installation Commitments Met OP-
Installation Intervals OP-4c
New Service Quality OP-
Delayed Days OP-
Number Portability Timeliness OP-
Coordinated Cuts On Time -Unbundled OP-13a
loops
lNP Disconnect Timeliness OP-
MAINTENANCE AND REPAIR
Out of Service Cleared within 24 hours MR-
All Troubles Cleared within 4 hours MR-
Mean time to Restore MR-
Repair Repeat Report Rate MR-
Trouble Rate MR-lNP Trouble Reports Cleared within 24 MR-
Hours
lNP Trouble Reports-Mean Time MR-
Restore
BilLING
Time to Provide Recorded Usage Records BI-
Billing Accuracy-Adjustments for Errors BI-
Billing Completeness BI-
NETWORK PERFORMANCE
Trunk Blocking NI-
NXX Code Activation NP-
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30 2004 - 24-
Exhibit K
a. PO-3 is limited to PO-3a-, PO-3b-, and PO-3c.
b. PO-6 is included with PO-7 as two "families:" PO-6a/PO-7a and PO-6b/PO-7b. Measurements within
each family share a single payment opportunity with only the measurements with the highest payment being
paid.
c. Low Volume Exception: In lieu of Section 2.4 for PO-, where CLEC order volumes for a given month
are less than 17 in Phase 1 , less than 13 in Phase 2, and less than 10 in Phase 3 and subsequent phases
a benchmark standard of "no more than one order with PO-20 errors" is applied. Under this provision, no
payment applies if there is only one order with errors.
Stabilization Period: For each phase beginning with Phase 1 , there will be no more than a 3-month
measurement stabilization period for all fields introduced in that phase. Performance results that include all
such fields are not subject to payments during the measurement stabilization period.
d. OP-4 is included with OP-6 as five "families:" OP-4a/OP-, OP-4b/OP-, OP-4c/OP-, OP-4d/OP-
, and OP-4e/OP-5. Measurements within each family share a single payment opportunity with only the
measurement with the highest payment being paid.
e. Low volume treatment for OP-5b will apply if both (1) the CLEC volume of orders is less than or equal to
29 (the denominator of OP-5t) and (2) the number of orders with trouble in OP-5a is no more than one.
When these two conditions are met, a standard of no more than one order with new service trouble applies.
f. For purposes of the PAP, OP-6a and OP-6b will be combined and treated as one. The combined OP-
breaks down to OP-1 (within MSA), OP-2 (outside MSA), OP-3 (no dispatch), OP-4 (zone 1), and
OP-5 (zone 2).
g. Applicable only to xDSL-capable loops.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30 2004 - 25-
Exhibit K
Attachment 2: Performance Measurements Subject to Per Measurement Caps
Billing
Time to Provide Recorded Usage Records - BI-1 (Tier 1/Tier 2)
Billing Accuracy - Adjustments for Errors - BI-(Tier 1)
Billing Completeness - BI-(Tier 1/Tier 2)
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit K, November 30 , 2004 - 26-