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Home My WebLink About20060920Application Part II.pdfQwest's Service Performance Indicator Definitions Table of Contents ELECTRONIC GATEWAY AVAilABILITY ........................................................................... GA-1 - Gateway Availability - . IMA-GUI........o.................................................................... GA-2 - Gateway Availability - IMA-EDI .............................................................................. GA-3 - Gateway Availability - EB-TA ................................................................................. GA-4 - System Availability - EXACT ................................................................................. GA-6 - Gateway Availability - GUI -- Repair....................................................................... GA-7 - Timely Outage Resolution following Software Releases ......................................... PRE-ORDER/ORDER............................................................................................................ PO-1 - Pre-Order/Order Response Times .......................................................................... PO-2 - Electronic Flow-through........................................................................................1 0 PO-3 - LSR Rejection Notice Interval............................................................................... PO-4 - LSRs Rejected............................................................... ~.................................... .. PO-5 - Firm Order Confirmations (FOCs) On Time .......................................................... PO-6 - Work Completion Notification Timeliness.............................................................. PO-7 - Billing Completion Notification Timeliness ............................................................ PO-8 - Jeopardy Notice Interval..................................................................................... .. PO-9 - Timely Jeopardy Notices....................................................................................... PO-15 - Number of Due Date Changes per Order ........................................................... PO-16 - Timely Release Notifications ........................................................................... PO-19 - Stand-Alone Test Environment (SATE) Accuracy............................................... PO-20 (Expanded) - Manual Service Order Accuracy ...................................................... ORDERING AND PROVISIONING ...................................................................................... OP-2 - Calls Answered within Twenty Seconds -Interconnect Provisioning Center........ OP-3 - Installation Commitments Met............................................................................. .. OP-4 - Installation Interval................................................................................................ OP-5 - New Service Quality.............................................................................................. OP-6 - Delayed Days........................................................................................................ OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop ................................................ OP-8 - Number Portability Timeliness .............................................................................. OP-13 - Coordinated Cuts On Time - Unbundled Loop ................................................... OP-15 - Interval for Pending Orders Delayed Past Due Date........................................... OP-17 - Timeliness of Disconnects associated with LNP Orders ..................................... MAINTENANCE AND REPAIR ........................................................................................... MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center........................ MR-3 - Out of Service Cleared within 24 Hours......................................... ............ .......... . MR-4 - All Troubles Cleared within 48 hours .................................................................... MR-5 - All Troubles Cleared within 4 hours.............................................. """"""""""'" . MR-6 - Mean Time to Restore .......................................................................................... MR-7 - Repair Repeat Report Rate .................................................................................. M R-8 - Trouble Rate............ ................................................................. ............................ MR-9 - Repair Appointments Met ..................................................................................... MR-10 - Customer and Non-Qwest Related Trouble Reports .......................................... MR-11 - LNP Trouble Reports Cleared within 24 Hours................................................... BilliNG ............................................................................................................................... BI-1 - Time to Provide Recorded Usage Records ............................................................ Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page ii Table of Contents (continued) BI-2 - Invoices Delivered within 10 Days .................... ............................................ ......... . BI-3 - Billing Accuracy - Adjustments for Errors............................................................. .. BI-4 - Billing Completeness............................................................................................ .. DATABASE UPDATES ....................................................................................................... DB-1 - Time to Update Databases....................... ~............................................................ DB-2 - Accurate Database Updates ................................................................................. DIRECTORY ASSISTANCE ................................................................................................ DA-1 - Speed of Answer -Directory Assistance .............................................................. OPERATOR SERVICES ...................................................................................................... OS-1 - Speed of Answer - Operator Services.................................................................. NETWORK PERFORMANCE.............................................................................................. NI-1 - Trunk Blocking........................................................................................................ NP-1 - NXX Code Activation............................................................................................. COLLOCATION ................................................................................................................... CP-1 - Collocation Completion Interval............................................................................. CP-2 - Collocations Completed within Scheduled Intervals.............................................. CP-3 - Collocation Feasibility Study Interval................................................................... .. CP-4 - Collocation Feasibility Study Commitments Met .................................................100 DEFIN ITION OF TERMS ... ......... .............. .............. ...................... .............. ................ ....... 101 GLOSSARY OF ACRONYMS ........................................................................................... 105 APPENDIX A .... ....... .... ............... ............. ............. ........................... ............ ...................... 107 Feature Detail..................................................................................................................107 Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page iii Electronic Gateway Availability GA-1 - Gateway Availability -IMA-GUI Purpose: Evaluates the quality of CLEC access to the IMA-GUI electronic gateway and one associated system focusinq on the extent they are actually available to CLECs. Description: GA-1A: Measures the availability of the IMA-GUI (Interconnect Mediated Access- Graphical User Interface), and reports the percentage of Scheduled Availability Time the IMA-GUI interface is available for view and/or input. Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the currently published hours of availability found on the following website: http://www.qwest.com/wholesale/cmp/ossHours.html. GA-1 D: Measures the availability of the SIA system , which facilitates access for the IMA-GUI interface and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the SIA system is available. Scheduled availability times will be no less than the same hours as listed for IMA-GUI and IMA-EDI. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time. Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time. Scheduled Down Time is time identified and communicated that the interface is not available due to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or upgrade work will be provided no less than 48 hours in advance. An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (Le., IMA-GUI, SIA), affecting Qwest's ability to serve its customers. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and/or from mechanized event management systems. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Region-wide level. results Results will be reported as follows: GA-1A IMA Graphical User Interface Gateway GA-1 D SIA system Formula: ((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number of Hours and Minutes of Scheduled Availability Time During Reporting Period)) x 100 Exclusions: None Product Reporting: None Standard:99.25 percent Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 1 GA-2 - Gateway Availability - IMA-EDI Purpose: Evaluates the quality of CLEC access to the IMA-EDI electronic gateway, focusing on the extent the gateway is actually available to CLECs. Description: Measures the availability of IMA-EDI (Interconnect Mediated Access - Electronic Data Interchange) interface and reports the percentage of scheduled availability time the IMA-EDllnterface is available for view and/or input. All times during which the interface is scheduled to be operating during the reporting period are measured. Scheduled Up Time hours for IMA-EDI based on the currently published hours of availability found on the following website: http://www.qwest.com/wholesale/cmp/ossHours.html. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time. Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time. Scheduled Down Time is time identified and communicated that the interface is not available due to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or upgrade work will be provided no less than 48 hours in advance. An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (Le., IMA-EDI), affecting Qwest's ability to serve its customers. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and/or from mechanized event management systems. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide level. aqqreqate results (See GA-1 D for reportinq of SIA system availability. Formula: ((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number of Hours and Minutes of Scheduled Availability Time During Reporting Period) ) x 100 Exclusions: None Product Reporting: None Standard:99.25 percent Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 2 GA-3 - Gateway Availability - EB- Purpose: Evaluates the quality of GLEG access to the EB- T A interface, focusing on the extent the gateway is actually available to GLEGs. Description: Measures the availability of EB-TA (Electronic Bonding - Trouble Administration) interface and reports the percentage of scheduled availability time the EB-TA Interface is available. Scheduled Up Time hours are based on the currently published hours of availability found on the following website: http://www.qwest.com/wholesale/cmp/ossHours.html. Time Gateway is Available to GLECs is equal to Scheduled Availability Time minus Outage Time. Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time. Scheduled Down Time is time identified and communicated that the interface is not available due to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or upgrade work will be provided no less than 48 hours in advance. An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (Le., EB-TA), affecting Qwest's ability to serve its customers. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and/or from mechanized event management systems. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: GLEG aggregate results Disaggregation Reporting: Region-wide level. Formula: ((Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period) + (Number of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100 Exclusions: None Product Reporting: None Standard:99.25 percent Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 3 GA-4 - System Availability - EXACT Purpose: Evaluates the quality of CLEC batch access to the EXACT electronic access service request system focusinQ on the extent the system is actually available to CLECs. Description: Measures the availability of EXACT system and reports the percentage of scheduled availability time the EXACT system is available. Scheduled Up Time hours are based on the currently published hours of availability found on the following website: http://www.Qwest.com/wholesale/cmp/ossHours.html. Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time. Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time. Scheduled Down Time is time identified and communicated that the system is not available due to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or upgrade work will be provided no less than 48 hours in advance. An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (Le., EXACT), affecting Qwest's ability to serve its customers. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and/or from mechanized event manaqement systems. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level. Formula: ((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) + (Number of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100 Exclusions: None Product Reporting: None Standard:99.25 percent Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 4 GA-6 - Gateway Availability - GUI -- Repair Purpose: Evaluates the quality of CLEC access to the GUI Repair electronic gateway, focusing on the extent the gateway is actually available to CLECs. Description: Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports the percentage of scheduled availability time the interface is available for view and/or input. All times during which the interface is scheduled to be operating during the reporting period are measured. Scheduled Up Time" hours are based on the currently published hours of availability found on the following website: http://www.qwest.com/wholesale/cmp/ossHours.html. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time. Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time. Scheduled Down Time is time identified and communicated that the interface is not available due to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or upgrade work will be provided no less than 48 hours in advance. An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (Le., GUI-Repair), affecting Qwest's ability to serve its customers. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and/or from mechanized event management systems. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide level. aqqreqate results Formula: (Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period + Number of Hours and Minutes of Scheduled Availability Time During Reporting Period) x 100 Exclusions: None Product Reporting: None Standard:99.25 percent Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 5 GA-7 - Timely Outage Resolution following Software Releases Purpose: Measures the timeliness of resolution of gateway or system outages attributable to software releases for specified OSS interfaces , focusing on GLEe-affecting software releases involving the specified gateways or systems. Description: Measures the percentage of gateway or system outages, which are attributable to OSS system software releases and which occur within two weeks after the implementation of the OSS system software releases, that are resolved NOTE 1 within 48 hours of detection by the Qwest monitoring group or reporting by a GLEe/co-provider. Includes software releases associated with the following OSS interfaces in Qwest: IMA-GUI , IMA- EDI, and CEMR, Exchan~e Access, Control, & Tracking (EXACT)NOTE 2, Electronic Bonding- Trouble Administration (EB - T A) aTE 3 An outage for this measurement is a critical or serious loss of functionality, attributable to the specified gateway or component, affecting Qwest's ability to serve its customers or data loss NOTE 4 on the Qwest side of the interface. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and/or from mechanized event management systems. The outage resolution time interval considered in this measurement starts at the time Qwest's monitoring group detects a failure, or at the date/time of the first transaction sent to Qwest that cannot be processed (Le. lost data), and ends with the time functionality is restored or the lost data is recovered. Reporting Period: Monthly Unit of Measure: Percent Reporting Comparisons: CLEC Aggregate Disaggregation Reporting: Region-wide level. Formula: ((Total outages detected within two weeks of a Software Release that are resolved within 48 hours of the time Qwest detects the outage) + (Total number of outages detected within two weeks of Software Releases resolved in the Reporting Period)) x 100 Exclusions: Outages in releases prior to any CLEC migrating to the release. Duplicate reports attributable to the same software defect. Product Reporting: None Standards: Volume = 1-20: 1 miss Volume:;. 20:95% Availability:Notes: 1. "Resolved" means that service is restored to the reporting CLEC, as Available experienced by the CLEC. 2. EXACT is a Telecordia system. Only releases for changes initiated by Qwest for hardware or connectivity will be included in this measurement. 3. Outages reported under EB-TA are the same as outages in MEDIACC. 4. For data loss to be considered for GA-, a functional acknowledgement must have been provided for the data in question (e., EDI 997, LSR ID or trouble ticket number). Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 6 Pre-Order/Order PO-1 - Pre-Order/Order Response Times Purpose: Evaluates the timeliness of responses to specific preordering/ordering queries for CLECs through the use of Qwest's Operational Support Systems (OSS). Qwest's OSS are accessed through the specified gateway interface. Description: PO-1A & PO-1 B: Measures the time interval between query and response for specified pre-order/order transactions through the electronic interface. . Measurements are made using a system that simulates the transactions of requesting pre- ordering/ordering information from the underlying existing OSS. These simulated transactions are made through the operational production interfaces and existing systems in a manner that reflects, in a statistically-valid manner, the transaction response times experienced by CLEC service representatives in the reporting period. . The time interval between query and response consists of the period from the time the transaction request was "sent" to the time it is "received" via the gateway interface. . A query is an individual request for the specified type of information. PO-1C: . Measures the percentage of all IRTM Queries measured by PO-1A & 1B transmitted in the reporting period that timeout before receiving a response. PO-1D: . Measures the average response time for a sampling of rejected queries across preorder transaction types. The response time measured is the time between the issuance of a pre-ordering transaction and the receipt of an error message associated with a "rejected query." A rejected query is a transaction that cannot be successfully processed due to the provision of incomplete or invalid information by the sender which results in an error message back to the sender. NOTE 1 Reporting Period: One month Unit of Measure: PO-, PO-, & PO-1D: Seconds PO-1C: Percent Qwest Idaho SGA T Third Revision,. Seventh Amended Exhibit B November 30, 2004 Page 7 PO-1 - Pre-Order/Order Response Times (continued) Reporting Comparisons: CLEC aggregate. Disaggregation Reporting: Region-wide level. Results are reported as follows: PO-1A Pre-Order/Order Response Time for IMA-GUI PO-1 B Pre-Order/Order Response Time for IMA-EDI Results are reported separately for each of the following transaction types: NOTE 2 1. Appointment Scheduling (Due Date Reservation, where appointment is required)2. Service Availability Information3. Facility Availability4. Street Address Validation 5. Customer Service Records 6. TelephoneNumber 7. Loop Qualification Tools NOTE 38. Resale of Qwest DSL Qualification9. Connecting Facility Assignment NOTE 4 10. Meet Point Inquiry NOTE 5 For PO-1A (transactions via IMA-GUI), in addition to reporting total response time response times for each of the above transactions will be reported in two parts: (a) time to access the request screen, and (b) time to receive the response for the specified transaction. For PO-1A 6, Telephone Number, a third part (c) accept screen , will be reported. For PO-1 B (transactions via IMA-EDI), requesUresponse will be reported as a combined number. PO-1C Results for PO-1C will be reported according to the gateway interface used: 1. Percent of Preorder Transactions that Timeout IMA-GUI2. Percent of Preorder Transactions that Timeout IMA-EDI PO-1D Results for PO-1D will be reported according to the gateway interface used:1. Rejected Response Times for IMA-GUI2. Rejected Response Times for IMA-EDI Formula: PO-1A & PO-1B = L((Query Response Date & Time) - (Query Submission Date & Time)) + (Number of Queries Submitted in Reporting Period) PO- PO-1 D ((Number of IRTM Queries measured by PO-1A & 1B that Timeout before receiving response) + (Number of IRTM Queries Transmitted in Reporting Period)) x 100 L((Rejected Query Response Date & Time) - (Query Submission Date & Time)) + (Number of Rejected Query Transactions Simulated by IRTM) Exclusions: PO-1A & PO-1B: Rejected requests/errors, and timed out transactions PO-1C: Rejected requests and errors PO-1D: Timed out transactions Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 8 PO-1 - Pre-Order/Order Response Times (continued) Product Reporting: None Standards: Total Response Time: 1. Appointment Scheduling2. Service Availability Information3. Facility Availability4. Street Address Validation 5. Customer Service Records 6. Telephone Number 7. Loop Qualification ToolsNOT~3 8. Resale of Qwest DSL Qualification 9. Connecting Facility Assignment 10. Meet Point Inquiry PO-1 C- PO-1 C- PO-1 D-1 & 2 Availability: Available IMA-GUI 0:::10 seconds 0:::25 seconds 0:::25 seconds 0:::10 seconds 0:::12.5 seconds 0:::10 seconds :::; 20 seconds :::; 20 seconds :::; 25 seconds :::; 30 seconds IMA-EDI 0:::10 seconds 0:::25 seconds 0:::25 seconds 0:::10 seconds 0:::12.5 seconds 0:::10 seconds :::; 20 seconds :::; 20 seconds :::; 25 seconds :::; 30 seconds Diagnostic Notes: 1. Rejected query types used in PO-1 D are those developed for internal Qwest diagnostic purposes. 2. As additional transactions, currently done manually, are mechanized they will be measured and added to or included in the above list of transactions, as applicable.3. Results based on a weighted combination of ADSL Loop Qualification and Raw Loop Data Tool.4. Results based on Connecting Facility Assignment by Unit Query.5. Results based on meet Point Query, POTS Splitter option for Shared loops. 6. Times reflect non-complex services, including residential, simple business, or POTS account. Does not include ADSL or accounts::-25 lines. 7. Benchmark applies to response time only. Request time and Total time will also be reported. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 9 PO-2 - Electronic Flow-through Purpose: Monitors the extent Qwest's processing of CLEC Local Service Requests (LSRs) is completely electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the service order rocessor without human intervention or without manual ret in. Description: PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic gateway interface to the Service Order Processor (SOP) without any human intervention. Includes all LSRs that are submitted electronically through the specified interface during the reporting period , subject to exclusions specified below. PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified electronic gateway interface to the SOP without any human intervention. Includes all flow-through-eligible LSRs that are submitted electronically through the specified interface durin the re ortin eriod, sub'ect to exclusions s ecified below. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate, individual CLEC Disaggregation Reporting: Statewide level (per multi- state system serving the state). Results for PO-2A and PO-2B will be reported according to the gateway interface* used to submit the LSR: LSRs received via IMA-GUI LSRs received via IMA-EDI CO also reports an aggregate of IMA-GUI and IMA-EDI results. Formula: PO-2A = ((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without human intervention) + (Total Number of Electronic LSRs that pass through the Gateway Interface)) x 100 PO-2B = ((Number of flow-through-eligible Electronic LSRs that actually pass from the Gateway Interface to the SOP without human intervention) + (Number of flow-through-eligible Electronic LSRs received through the Gateway Interface)) x 100 Exclusions: Rejected LSRs and LSRs containing GLEe-caused non-fatal errors. Non-electronic LSRs (e., via fax or courier). Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to disallow duplicate LSR #' Invalid startlsto dates/times. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30; 2004 Page 10 PO-2 - Electronic Flow-through (continued) Product Reporting:Standards: Resale PO-2A: Unbundled Loops (with or CO: CO PO-2B benchmarks minus 10 percent NOTE 2 without Local Number All Other States: Diagnostic Portability) PO-2B: NOTE 2Local Number Portability UNE-P (POTS) and UNE- (Centrex 21)Resale:95% Line Sharing Unbundled Loops:85% LNP:95% UNE-P (POTS & Centrex 21):95% Line Sharinq:Diaqnostic "VIC,) Availability:Notes: Available (except as The list of LSR types classified as eligible for flow through is contained in follows):the "LSRs Eligible for Flow Through" matrix. This matrix also includes availability for enhancements to flow through. Matrix will be distributed Combined reporting through the CMP process. of UNE-P (POTS)In Colorado the standard for PO-2 is considered met if the standard for and UNE-P (Centrex either PO-2A or PO-2B is met. For both PO-2A and PO-, the 21) - beginning with benchmark percentages shown apply to the aggregations of PO-2A-1 and Jul 04 data on the PO-2A-2 (Le., the combined PO-2A result) and of PO-2B-1 and PO-2B- Aug 04 report.(Le., the combined PO-2B result). The standard and future disaggregated reporting of the Line Sharing Line Sharing -product is TBD, pending resolution of TRO issues. beginning with Jul 04 data on the Aug 04 report Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 11 PO-3 - LSR Rejection Notice Interval Purpose: Monitors the timeliness with which Qwest notifies CLECs that electronic and manual LSRs were rejected. Description: Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the LSR for standard categories of errors/reasons. Includes all LSRs submitted through the specified interface that are rejected during the reporting period. Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information duplicate request or LSRlPON (purchase order number), no separate LSR for each account telephone number affected, no valid contract, no valid end user verification, account not working in Qwest territory, service-affecting order pending, request is outside established parameters for service, and lack of CLEC response to Qwest question for clarification about the LSR. Included in the interval is time required for efforts by Qwest to work with the CLEC to avoid the necessity of rejecting the LSR. . With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving human intervention) and (2) published Gateway Availability hours for auto-rejects (involving no human intervention). Business hours are defined as time during normal business hours of the Wholesale Delivery Service Centers, except for PO-3C in which hours counted are workweek clock hours. Gateway Availability hours are based on the currently published hours of availability found on the following website: http://www.qwest.com/wholesale/cmp/ossHours.html. Reporting Period: One month Unit of Measure: PO-3A-, PO-3B-1 & PO-3C - Hrs: Mins. PO-3A-2 & PO-3B-2 - Mins: Secs. Disaggregation Reporting: Results for this indicator are reported according to the gateway interface used to submit the LSR: . PO-3A-, LSRs received via IMA-GUI and rejected manually: Statewide . PO-3A -, LSRs received via IMA-GUI and auto-rejected: Region wide . PO-3B-, LSRs received via IMA-EDI and rejected manually: Statewide . PO-3B -, LSRs received via IMA-EDI and auto-rejected: Region wide . PO-, LSRs received via facsimile: Statewide Reporting Comparisons: CLEC aggregate and individual CLEC results Formula: L ((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt)) + (Total number of LSR Rejection Notifications) Exclusions: Records with invalid product codes. Records missing data essential to the calculation of the measurem~nt per the PID. Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to disallow duplicate LSR #' Invalid start/stop dates/times. Product Reporting: Not applicable (reported by ordering interface). Standards: . PO-3A-1 and -3B-1: ::::; 12 business hours . PO-3A -2 and -3B -2: ::::; 18 seconds . PO-3C: ::::; 24 work week clock hours Availability:Notes: Available Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 12 PO-4 - LSRs Rejected Purpose: Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help address potential issues that miqht be raised by the indicator of LSR rejection notice intervals. Description: Measures the percentage of LSRs rejected (returned to the CLEC) for standard categories of errors/reasons. Includes all LSRs submitted through the specified interface that are rejected or FOC'd during the reporting period. Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information; duplicate request or LSR/PON (purchase order number); no separate LSR for each account telephone number affected; no valid contract; no valid end user verification; account not working in Qwest territory; service-affecting order pending; request is outside established parameters for service; and lack of CLEC response to Qwest ( uestion for clarification about the LSR. Reporting Period: One month Unit of Measure: Percent of LSRs Reporting Comparisons: CLEC aggregate and individual CLEC results Disaggregation Reporting: Results for this indicator are reported according to the gateway interface used to submit the LSR: PO-4A-1 LSRs received via IMA-GUI and rejected manually - Region wide PO-4A -2 LSRs received via IMA-GUI and auto-rejected - Region wide PO-4B-1 LSRs received via IMA-EDI and rejected manually - Region wide PO-4B -2 LSRs received via IMA-EDI and auto-rejected - Region wide PO-4C LSRs received via facsimile - Statewide Formula: ((Total number of LSRs rejected via the specified method in the reporting period) + (Total of all LSRs that are received via the specified interface that were rejected or FOC'd in the reporting period)) x 100 Exclusions: Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to disallow duplicate LSR #' Invalid start/stop dates/times. Product Reporting: Not applicable (reported by Standard: Diagnostic ordering interface). Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 13 PO-5 - Firm Order Confirmations (FOCs) On Time Purpose: Monitors the timeliness with which Qwest returns Firm Order Confirmations (FOCs) to CLECs in response to LSRs/ASRs received from CLECs, focusing on the degree to which FOCs are provided within specified intervals. Description: Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs within the intervals specified under "Standards" below for FOC notifications. Includes all LSRs/ASRs that are submitted through the specified interface or in the specified manner (Le., facsimile) that receive an FOC during the reporting period, subject to exclusions specified below. (Acknowledgments sent separately from an FOC (e., EDI 997 transactions are not included. For PO-, the interval measured is the period between the LSR received date/time (based on scheduled up time) and Qwest's response with a FOC notification (notification date and time). For PO-, 5C, and 5D , the interval measured is the period between the a lication date and time as defined herein, and Qwest's response with a FOC notification (notification date and time). . " Fully electronic" LSRs are those (1) that are received via IMA-GUI or IMA-EDI , (2) that involve no manual intervention, and (3) for which FOCs are provided mechanically to the CLEC. NOTE 2 . " Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EDI and involve manual processing. . " Manual" LSRs are received manually (via facsimile) and processed manually. . ASRs are measured only in business da . LSRs will be evaluated according to the FOC interval categories shown in the "Standards" section below, based on the number of lines/services requested on the LSR or, where multiple LSRs from the same CLEC are related , based on the combined number of lines/services requested on the related LSRs. Reporting Period: One month I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level (per multi-state system Comparisons: CLEC serving the state). aggregate and individual Results for this indicator are reported as follows: CLEC results . PO-5A:FOCs provided for full electronic LSRs received via: - PO-5A-1 IMA-GUI - PO-5A-2 IMA-EDI . PO-5B:FOCs provided for electronic/manual LSRs received via: - PO-5B-1 IMA-GUI - PO-5B-2 IMA-EDI . PO-5C:FOCs provided for manual LSRs received via Facsimile. . PO-5D: FOCs provided for ASRs requesting LIS Trunks. * Each of the PO-, PO-5B and PO-5C measurements listed above will be further disaggregated as follows:(a) FOCs provided for Resale services and UNE-(b) FOCs provided for Unbundled Loops and specified Unbundled Network Elements(c) FOCs provided for LNP Formula: PO-5A = HCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received date/time (based on scheduled up time))" is within 20 minutes) + (Total Number of original FOC Notifications transmitted for the service category in the reporting periodH x 100 PO-, 5C, & 5D = HCount of LSRs/ASRs for which the original FOC's "(FOC Notification Date & Time) - (Application Date & Time)" is within the intervals specified for the service category involved) + (Total Number of original FOC Notifications transmitted for the service category in the reporting periodH x 100 Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 14 PO-5 - Firm Order Confirmations (FOCs) On Time (continued) Exclusions: LSRs/ASRs involving individual case basis (ICB) handling based on quantities of lines , as specified in the "Standards" section below, or service/request types , deemed to be ects. Hours on Weekends and holidays. (Except for PO-5A which only excludes hours outside the scheduled up time). LSRs with GLEe-requested FOC arrangements different from standard FOC arrangements. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to disallow duplicate LSR #' Invalid start/stop dates/times. Additional PO-5D exclusion: Records with invalid a )plication or confirmation dates. Product Reporting:Standards: For PO-5A (all):95% within 20 minutes NU I to L. For PO- , - 5B and For PO-5B (all):90% within standard FOC intervals 5C:(specified below) (a) Resale services For PO-5C (manual):90% within standard FOC intervalsUNE-P (POTS)specified below PLUS 24 hours NOTE 3 and UNE-P Centrex For PO-50 (LIS Trunks):85% within eight business days(b) Unbundled Loops and specified Standard FOC Intervals for PO-58 and PO-Unbundled Network Elements. Product Group NOTE 1 FOC Interval(c) LNP Resale For PO-5D: LIS Residence and Business POTS 39 lines ISDN-Basic 10 linesTrunks.Conversion As Is 24 hours Adding/Changing features Add primary directory listing to established loop Add call appearance Centrex Non-Design 19 lines with no Common Block Configuration Centrex line feature chanqes/adds/removals (all) LNP 24 lines Unbundled Loops 24 loops 2/4 Wire analog DS3 Capable Sub-loop 24 sub-loops fincluded in Product Reportinq qroup (b)) Line Sharing/Line Splitting/Loop Splitting 24 shared loops (included in Product Reportinq group (bH Unbundled Network Element-Platform (UNE-P POTS) 1 - 39 lines Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 15 Resale Centrex (including Centrex 21 , Non-design Centrex 21 Basic ISDN, Centrex-Plus Centron, Centrex Primes) 1-10 lines With Common Block Configuration required Initial establishment of Centrex CMS services Tie lines or NARs activity Subsequent to initial Common Block Station lines Automatic Route Selection Uniform Call Distribution Additional numbers UNE-P Centrex 10 lines UNE-P Centrex 21 10 lines Unbundled Loops with Facility Check(NOTE2, 3) 1 - 24 loops 2/4 wire Non-loaded ADSL compatible ISDN capable XDSL-I capable DS1 capable Resale ISDN-PRI (Trunks) For PO-5D: LIS Trunks Notes: 1. LSRs with quantities above the highest number specified for each product type are considered 1GB.2. Unbundled Loop with Facility Check can be processed electronically; however, because this category always carries a 72-hour FOC interval the FOC results for this product will appear in PO-5B if received electronically or PO-5C if received manually. 3. Unbundled Loop with Facility Check will not add an additional 24 hours to the 72-hour interval if the LSR is submitted manually. PO-5 - Firm Order Confirmations (FOCs) On Time (continued) Resale ISDN-Basic Conversion As Specified New Installs Address Changes Change to add Loop ISDN-PRI (Facility) PBX DSO or Voice Grade Equivalent DS1 Facility DS3 Facility LNP Enhanced Extended Loops (EELs) (included in Product Reporting group (b))~1 1~ci~~ 10 lines 24 trunks 25-49 lines 12 trunks 240 trunk circuits Availability: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 48 hours 72 hours 96 hours 8 business days Page 16 PO-6 - Work Completion Notification Timeliness Purpose: To evaluate the timeliness of Qwest issuing electronic notification at an LSR level to CLECs that provisioning work on all service orders that comprise the CLEC LSR have been completed in the Service Order Processor and the service is available to the customer. Description: PO-6A & 6B: Includes all orders completed in the Qwest Service Order Processor that generate completion notifications in the reporting period, subject to exclusions shown below. The start time is the date/time when the last of the service orders that comprise the CLEC LSR is posted as completed in the Service Order Processor. The end time is when the electronic order completion notice is made available (IMA-GUI) NOTE 1 or transmitted (IMA-EDI) to the CLEC via the ordering interface used to place the local service request. The notification is transmitted at an LSR level when all service orders that comprise the CLEC LSR are complete. With hours: minutes reporting, hours counted are during the published Gateway Availability hours. Gateway Availability hours are based on the currently published hours of availability found on the followinq website: http://www.Qwest.com/wholesale/cmp/ossHours.html. Reporting Period: I Unit of Measure:One month PO-6A - 6B:Hrs:Mins Reporting Disaggregation Reporting: Statewide level. Comparisons: CLEC aggregate and individual PO-6A Notices transmitted via IMA-GUI CLEC results.PO-6B Notices transmitted via IMA-EDI Formula: For completion notifications qenerated from LSRs received via IMA-GUI: PO-6A = L((Date and Time Completion Notification made available to CLEC) - (Date and Time the last of the service orders that comprise the CLEC LSR is completed in the Service Order Processor)) + (Number of completion notifications made available in reporting period) For completion notifications qenerated from LSRs received via IMA-EDI: PO-6B = L((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of the service orders that comprise the CLEC LSR is completed in the Service Order Processor.)) + (Number of completion notifications transmitted in reporting period) Exclusions: PO - 6A & 6B: Records with invalid completion dates. LSRs submitted manually (e., via facsimile). ASRs submitted via EXACT. Product Reporting:Standard: PO - 6A & 6B Aggregate reporting for all products ordered through 6 hours IMA-GUI and, separately, IMA-EDI (see disaqqreqation reportinq). Availability:Notes: Available The time a notice is "made available" via the IMA-GUI is the time Qwest stores a status update related to the completion notice in the IMA Status Updates database. When this occurs, the notice can be immediately viewed by the CLEC using the Status Updates window or by using the LSR Notice Inquiry function. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 17 PO-7 - Billing Completion Notification Timeliness Purpose: To evaluate the timeliness with which electronic billing completion notifications are made available or transmitted to CLECs, focusing on the percentage of notifications that are made available or transmitted (for CLECs) or posted in the billing system (for Qwest retail) within five business davs. Description: PO-7A & 7B: This measurement includes all orders posted in the CRIS billing system for which billing completion notices are made available or transmitted in the reporting period , subject to exclusions shown below. Intervals used in this measurement are from the time a service order is completed in the SOP to the time billing completion for the order is made available or transmitted to the CLEC. - The time a notice is "made available" via the IMA-GUI consists of the time Qwest stores the completion notice in the IMA Status Updates database. When this occurs, the notice can be immediately viewed by the CLEC using the Status Updates window. - The time a notice is "transmitted" via IMA-EDI consists of the time Qwest actually transmits the completion notice via IMA-EDI. Applicable only to those CLECs who are certified and setup to receive the notices via IMA-EDI. . The start time is when the completion of the service order is posted in the Qwest SOP. The end time is when, confirming that the order has been posted in the CRIS billing system, the electronic billing completion notice is made available to the CLEC via the same ordering interface (IMA-GUI or IMA-EDI) as used to submit the LSR. Intervals counted in the numerator of these measurements are those that are five business days or less. PO- This measurement includes all retail orders posted in the CRIS Billing system in the reporting period, subject to exclusions shown below. Intervals used in this measurement are from the time an order is completed in the SOP to the time it is posted in the CRIS billing system. . The start time is when the completion of the order is posted in the SOP. The end time is when the order is posted in the CRIS billing system. Intervals counted in the numerator of this measurement are those that are five business days or less. Reporting Period: One month Reporting Comparisons: PO-7A and -7B: CLEC aggregate and individual CLEC results. PO-7C: Qwest retail results. Formula: For wholesale service orders Qwest enerates for LSRs received via IMA: PO-7A = (Number of electronic billing completion notices in the reporting period made available within five business days of posting complete in the SOP) + (Total Number of electronic billing completion notices made available during the reporting period) (Number of electronic billing completion notices in the reporting period transmitted within five business days of posting complete in the SOP)+ (Total Number of electronic billing completion notices transmitted during the reporting period) I Unit of Measure: Percent Disaggregation Reporting: Statewide level. . PO-7A Notices made available via IMA-GUI . PO-7B Notices transmitted via IMA-EDI . PO-7C Billing system posting completions for Qwest Retail PO-7B = For service orders Qwest enerates for retail customers Le.the retail analo ue for PO-7A & - PO-7C = (Total number of retail service orders posted in the CRIS billing system in the reporting period that were posted within 5 business days) + (Total number of retail service orders posted in the CRIS billing system in the reporting period) Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 18 PO-7 - Billing Completion Notification Timeliness (continued) Exclusions: PO-, 7B & 7C Services that are not billed through CRIS, e.g. Resale Frame Relay. Records with invalid completion dates. PO-7A & 7B LSRs submitted manually. ASRs submitted via EXACT. Product Reporting:Standard: Aggregate reporting for all products ordered through IMA-PO-7A and -7B: Parity with PO- GUI and, separately, IMA-EDI (see disaggregation reporting). Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 19 PO-8 - Jeopardy Notice Interval Purpose: Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates jeopardy notifications are provided to CLECs (regardless of whether the due date was actually missed). Description: Measures the average time lapsed between the date the customer is first notified of an order jeopardy event and the original due date of the order. Includes all orders completed in the reporting period that received jeopardy notifications. Reporting Period: One month Unit of Measure: Average Business days NUIt: Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level. aggregate , individual CLEC and Qwest (This measure is reported by jeopardy notification process Retail results as used for the categories shown under Product Reportinq. ) Formula: (~(Date of the original due date of orders completed in the reporting period that received jeopardy notification - Date of the first jeopardy notification) + Total orders completed in the reporting period that received jeopardy notification) Exclusions: Jeopardies done after the original due date is past. Records involving official company services. Records with invalid due dates or a lication dates. Records with invalid completion dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Product Reporting:Standards: Non-Designed Services A Parity with Retail POTS Unbundled Loops (with or without B Parity with Retail POTS Number Portability) LIS Trunks C Parity with Feature Group D (FGD) services UNE-P (POTS)D Parity with Retail POTS Availability:Notes: Available 1. For PO-8A and -, Saturday is counted as a business day for all non-dispatched orders for Resale Residence, Resale Business, and UNE- (POTS), as well as for the retail analogues specified above as standards. For dispatched orders for Resale Residence, Resale Business and UNE-P (POTS) and for all other products reported under PO-8B and -, Saturday is counted as a business day when the service order is due on Saturday. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 20 PO-9 - Timely Jeopardy Notices Purpose: When original due dates are missed, measures the extent to which Qwest notifies customers In . advance of jeopardized due dates. Description: Measures the percentage of late orders for which advance jeopardy notification is provided. Includes all inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which are completed/closed in the reporting period that missed the original due date. Change order types included in this measurement consist of all C orders representing inward activity Missed due date orders with jeopardy notifications provided on or after the original due date is past will be counted in the denominator of the formula but will not be counted in the numerator. Reporting Period: One month I Unit of Measure: Percent Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level. aggregate, individual CLEC and (This measure is reported by jeopardy notification process as Qwest Retail results used for the cateqories shown under Product Reportinq. Formula: ((Total missed due date orders completed in the reporting period that received jeopardy notification in advance of original due date) + (Total number of missed due date orders completed in the reporting period)) x 100 Exclusions: Orders missed for customer reasons. Records with invalid product codes. Records involving official company services. Records with invalid due dates or a lication dates. Records with invalid completion dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Product Reporting:Standards: Non-Designed Services A Parity with Retail POTS Unbundled Loops (with or without Number B Parity with Retail POTS Portability) LIS Trunks C Parity with Feature Group D (FGD) Services UNE-P (POTS)D Parity with Retail POTS Availability:Notes: Available Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 21 PO-15 - Number of Due Date Changes per Order Purpose: To evaluate the extent to which Qwest chanqes due dates on orders. Description: Measures the average number of Qwest due date changes per order. Includes all inward orders (Change, New, and Transfer order types) that have been assigned a due date in the reporting period subject to the exclusions below. Change order types for additional lines consist of all "C" orders representing inward activit Counts all due date changes made for Qwest reasons following assignment of the original due date. Reporting Period: One month Unit of Measure: Average Number of Due Date Changes Reporting Comparisons:Disaggregation Reporting: Statewide level. CLEC aggregate, individual CLEC, and Qwest retail results. Formula: 1:(Count of Qwest due date changes on all orders) + (Total orders in reporting period) Exclusions: Customer requested due date changes. Records involving official company services. Records with invalid due dates or a lication dates. Records with invalid product codes. . Records missing data essential to the calculation of the measurement per the PID. Product Reporting:Standard: None Diagnostic Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 22 PO-16- Timely Release Notifications Purpose: Measures the percent of release notifications for changes to specified OSS interfaces sent by Qwest to CLECs within the intervals and scope specified within the change management plan found on Qwest's Change Management Process , (CMP) website at http://www.qwest.com/whoiesale/cmp/whatiscmp.htmi. Description: . Measures the percent of release notices that are sent by Qwest within the intervals/timeframes prescribed by the release notification procedure on Qwest's CMP website. NOTE 1 Release notices measured are: Draft Technical Specifications (for App to App interfaces only); Final Technical Specifications (for App to App interfaces only); Draft Release Notices (for IMA-GUI interfaces only); Final Release Notices (for IMA-GUI interfaces only); and - OSS Interface Retirement Notices. NOTE2 For the following OSS interfaces: - IMA-GUI , IMA-EDI; CEMR; Exchange Access , Control, & Tracking (EXACT); NOTE 3 Electronic Bonding - Trouble Administration (EB -TA); NOTE 4 lABS and CRIS Summary Bill Outputs; NOTE 5 Loss and Completion Records; NOTE New OSS interfaces (for introduction notices only.) NOTE 6 Also included are notifications for connectivity or system function changes to Resale Product Database. Includes OSS interface release notifications by Qwest relating to the following products and service categories: LIS/Interconnection , Collocation , Unbundled Network Elements (UN E), Ancillary, and Resale Products and Services. Includes OSS interface release notifications by Qwest to CLECs for the following OSS functions: Pre-Ordering, Ordering, Provisioning, Repair and Maintenance, and Billing. Includes Types of Changes as specified in the "Qwest Wholesale Change Management Process Document" (Section 4 - Types of Changes). Includes all OSS interface release notifications pertaining to the above OSS systems, subject to the exclusions specified below. Release Notifications sent on or before the date required by the CMP are considered timely. A release notification "sent date" is determined by the date of the e-mail sent by Qwest that provides the Release Notification. NOTE 7 Release Notifications sent after the date required by the (CMP) are considered untimely. Release Notifications required but not sent are considered untimely. Reporting Period: One month Reporting Comparisons: CLEC Aggregate Unit of Measure: Percent Disaggregation Reporting: Region-wide level. Formula: ((Number of required release notifications for specified OSS interface changes made within the reporting period that are sent on or before the date required by the change management plan (CMP) + Total number of required release notifications for specified OSS interface changes within reporting period))x100 Exclusions: Changes to be implemented on an expedited basis (exception to OSS notification intervals) as mutually agreed upon by CLECs and Qwest through the CMP. Changes where Qwest and CLECs agree, through the CMP, that notification is unnecessary. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 23 PO-16 Timely Release Notifications (continued) Product Reporting:None Standards: Vol. 1-10: No more than one untimely notification Vol. ;:. 10: 92.5% timely notifications Availability: Available Notes: 1. The Qwest Wholesale Change Management Process Document specifies the intervals for release notifications by type of notification. These intervals are documented in the change management plan. 2. The documents described in section "0 - Retirement of Existing OSS Interfaces" of the !lOwest Wholesale Change Management Process Document" as "Initial Retirement Notice" and "Final Retirement Notice. 3. EXACT is a Telecordia system. Only release notifications for changes initiated by Qwest for hardware or connectivity will be included in this measurement. 4. EB~TA is the same system as MEDIACC. 5. CRIS, lABS , and Loss and Completions will adhere to the notification intervals documented in section 8.1 - Changes to Existing Application to Application Interface. 6. The documents described in section "0 - Introduction of New OSS Interface" of the "Qwest Wholesale Change Management Process Document" as "Initial Release Announcement and Preliminary Implementation Plan" (new App to App only), "Initial Interface Technical Specification" (new App to App only), "Final Interface Technical Specifications (new App to App only), "Release Notification (new GUI only). CMP notices for "Introduction of a New OSS" are to be included in this measurement even though the new system is not explicitly listed in the Description" section of this PID. However, once implemented , the system will not be added to the measurement for purposes of measuring release , change and retirement notifications unless specifically incorporated as an authorized change to the PID. 7. The intervals used to determine timeliness are based on CMP guidelines. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 24 PO-19 - Stand-Alone Test Environment (SATE) Accuracy Purpose: Evaluates Qwest's ability to provide accurate production-like tests to CLECs for testing new releases in the SATE and production environments and testing between releases in the SATE environment. Description: PO-19A Measures the percentage of test transactions that conform to the test scenarios published in the /MA EDI Data Document for the Stand A/one Test Environment (SA TE) that are successfully executed in SATE at the time a new IMA Release is deployed to SATE. In months where no release activity occurs, measures the percentage of test transactions that conform to the test scenarios published in the current IMA EDI Data Document-for the Stand Alone Test Environment (SATE) that are successfully executed in SATE during the between-releases monthly performance test. Includes one test transaction for each test scenario published in the IMA EDI Data Document for the Stand A/one Test Environment (SATE). Test transactions will be executed for each of the IMA releases supported in SATE utilizing all test scenarios for each of the current versions of the /MA ED/ Data Document for the Stand A/one Test Environment (SA TE). The successful execution of a transaction is determined by the Qwest Test Engineer according to: The expected results of the test scenario as described in the /MA ED/ Data Document for the Stand Alone Test Environment (SATE) and the EDI disclosure document. The transactions strict adherence to business rules published in Qwest's most current IMA EDI Disclosure Documentation for each release and the associated Addenda. NOTE 1 For this measurement, Qwest will execute the test transactions in the Stand-Alone Test Environment. Release related test transactions will be executed when a full or point release of IMA is installed in SATE. These transactions will be executed within five business da s of the numbered release being originally installed in SATE. This five-business day period will be referred to as the "Testing Window. Mid-release monthly performance test transactions will be executed in the months when no Testing Window for a release is completed. These transactions will be executed on the 15 , or the nearest working day to the 15th of the month, in the months when no release related test transactions are executed. Test transaction results will be reported by release and included in the Reporting Period during which the release transactions or mid-release test transactions are completed. PO-19B Validates the extent that SATE mirrors production by measuring the percentage of IMA EDI test transactions that produce comparable results in SATE and in production. Transactions counted as producing comparable results are those that return correctly formatted data and fields as specified in the release s EDI disclosure document and developer worksheets related to the IMA release being tested. Comparability will be determined by evaluating the data and fields in each EDI message for the test transactions against the same data and fields for Preorder queries, LSRs, and Supplementals, and returned as Query Responses, Acknowledgements, Firm Order Confirmations (FOCs) for flow-through eligible products, and rejects. Test transactions are executed one time for each new major IMA release within 7 days after the IMA release. Test transactions consist of a defined suite of ProducUActivity combinations. Qwest's three regions will be represented. NOTE 2 - Pre-order, Order, and Post-order transactions (FOCs for flow-through products) are included. With respect to the comparability of the structure and content of results from SATE and production environments, this measurement focuses only on the validity of the structure and the validity of the content, per developer worksheets and EID mapping examples distributed as part of release notifications. NOTE 3 Reporting Period: PO-19A -- One month PO-19B: -- One month (for those months in Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B Unit of Measure:Percent November 30, 2004 Page 25 PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued) which release-related test transactions are completed) Reporting Comparisons: None Disaggregation Reporting: PO-19A - Reported separately for each release tested in the reporting period PO-19B -- None Formula: PO-19A ((Total number of successfully completed SATE test transactions executed for a Software Release or between-releases performance test completed in the Reporting Period) + (Total number of SATE test transactions executed for each Software Release or between-releases performance test completed in the Reporting Period)) x 100 PO-19B ((Total number of completed IMA EDI test transactions executed in SATE and production that produce comparable results for each new major IMA Software Release completed in the Reporting Period)..;. (Total number of completed IMA EDI test transactions executed in SATE and production for each new major IMA Software Release completed in the Reporting Period)) x 100 Exclusions: For PO-19B: Transactions that fail due to the unavailability of a content item (e., TN exhaustion in SATE or the production environment) or a function in the SATE or production environments (e., address validation query or CSR query) that is unsuccessful due to an outage in systems that interface with IMA-EDI (e., PREMIS or SIA). Transactions that fail because of differences between the production and SATE results caused when an IMA candidate is implemented into IMA and not SATE (Le., where CMP decides not to implement an IMA candidate in a SATE release: e., the Reject Duplicate LSR candidate in IMA 12.0). This exclusion does not apply during reporting periods in which there are no differences between production IMA and SATE caused by SATE releases packaqed pursuant to CMP decisions.Product Reporting: None Standard: PO-19A - 95% for each release tested PO-19B - 95% Notes: 1. Transactions that are executed and found to have inconsistencies with the data and format rules will be corrected and rerun. Rerun volumes will not be counted in the denominator for PO-19. Such corrections and re-executions are intended to enforce strict adherence to business rules published in Qwest's most current IMA EDI Data and Disclosure Documents. 2. The product and activity combinations that make up the test decks for PO-19B will be updated after each major IMA software release and provided to CLECs with the publication of IMA EDI Draft Interface Technical Specifications for the next major IMA software release as defined in the CMP process. All combinations with EDI transaction volumes ::- 100 in the previous 12-month period will be included in the test deck. 75 days prior to the execution of the test, Qwest will run a query against IMA to determine which combinations meet the criteria for inclusion (Le., volumes ::- 100). Availability: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 26 PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued) 3. The intent of this provision is to avoid including the effects of circumstances beyond the SATE environment that could cause differences in SATE and production results that are not due to problems in mirroring production. For example, because of real-time data manipulation in production , an appointment availability query transaction in SATE will not return the same list of available appointments as in production. Available appointments in production are fully dependent on real-time activities that occur there, whereas available appointments in SATE are based on a pre- defined list that is representative of production. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30 , 2004 Page 27 PO-20 (Expanded) - Manual Service Order Accuracy Purpose: Evaluates the degree to which Qwest accurately processes CLECs' Local Service Requests (LSRs), which are electronically-submitted and manually processed by Qwest, into Qwest Service Orders, based on mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually- processed Service Orders that are accurate/error-free. Description: Measures the percentage of manually-processed Qwest Service Orders that are populated correctly, in specified data fields, with information obtained from CLEC LSRs. Includes only Service Orders created from CLEC LSRs that Qwest receives NOTE 1 electronically (via IMA- GUI or IMA-EDI) and manually processes in the creation of Service Orders, regardless of flow through eligibility, subject to exclusions specified below. Includes only Service Orders, from the product reporting categories specified below, that request inward line or feature activity (Change, New, and Transfer order types), are assigned a due date by Qwest, and are completed/closed in the reporting period. Change Service Order types included in this measurement consist of all C orders with "I" and "T" action-coded line or feature USOCs. All Service Orders satisfying the above criteria and as specified in the Availability section below are evaluated in this measurement. An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the formula below when the mechanized comparisons of this measurement determine that the fields specified in the Service Order Fields Evaluated section below (when the source fields have been properly populated on the LSR) are all accurate on the Service Order. An inward feature Service Order will be classified as "accurate" if the fields specified in the Service Order Fields Evaluated section below (when the source fields have been properly populated on the LSR) are all accurate on the Service Order and if no CLEC notifications to the call center have generated call center tickets coded to LSRlSO mismatch for that order. Service Orders will be counted as being accurate if the contents of the relevant fields , as recorded in the completed Service Orders involved in provisioning the service, properly match or correspond to the information from the specified fields as provided in the latest version of associated LSRs. Service orders generated from LSRs receiving a PIA (Provider Initiated Activity value will be counted as being accurate if each and every mismatch has a correct and corresponding PIA value. Service Orders, including those otherwise considered accurate under the above-described mechanized field comparison, will not be counted as accurate if Qwest corrects errors in its Service Order(s) as a result of contacts received from CLECs no earlier than one business day prior to the original due date. Reporting Period: One month, reported in arrears (Le., results first appear in reports one month later than results for measurements that are not reported in arrears), in order to exclude Service Orders that are the subject of call center tickets counted in OP-5B and OP-, as having new service problems attributed to Service Order errors. Unit of Measure:Percent Reporting Comparisons: CLEC Aggregate and individual CLEC Disaggregation Reporting: Statewide Level Formula: ((Number of accurate, evaluated Service Orders) + (Number of evaluated Service Orders completed in the reporting period)) x 100 Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 28 PO-20 (Expanded) - Manual Service Order Accuracy (continued) Exclusions: Service Orders that are the subject of call center tickets counted in OP-SB and OP-ST as having new service problems attributed to Service Order errors. Cancelled Service Orders. Service Orders that cannot be matched to a corresponding LSR Records missing data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Resale and UNE-P (POTS and Centrex 21) Benchmarks, as follows: Unbundled Loops (Analog and Non-Loaded 2/4-wire , DS1 Capable, DS3 and higher Capable, ADSL Compatible XDSL-I Capable, ISDN-BRI Capable) Availability: Phase 0 - PO-20 (Old) (the first version using sampling of limited fields). (Available now) Phase 1 NOTE 2 - PO-20 (Expanded) Mechanized version (as defined herein). All qualifying orders associated with initial LSRs received via IMA version 1S.0 or higher beginning with May 2004 data reported in Jul 04. Phase 2 - Additional fields added. No later than Sep 04 results reported in Nov 04 Phase 3- Additional fields added. Targeted for 1 sl Quarter OS Phase 4 - Additional fields added. (Date TBD). Phase 1 Phase 2 Phase 3 & beyond 97% 96% 9S% Notes: 1 . To be included in the measurement, Service Orders created from CLEC LSRs must be received and completed in the same version of IMA-GUI or IMA-EDI. 2. Phase 1: Consists of all manually-processed qualifying Service Orders per product reporting category specified above, from throughout Qwest's 14-state local service region. LSR-Service Order Fields Evaluated Phase 1 - (Effective with LSRs received be~linning May 2004) Mechanized comparison of the fields from the Service Order to the LSR: LSR Field Form Code LSR Field Name Remarks/Service Order Field: CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field LSR Name identifier in the Extended ID section of the Service Order. Abbreviation PON Purchase Order PON field of LSR form compared to the PON field in Bill Number Section of the Service Order. DITSENT Date and time The DITSENT field of LSR form from the Firm Order sent Manager, using applied business day cut-off rules and business typing rules, and compare to the APP (Application Date) used on the Service Order. CHC Coordinated Hot Applies only to Unbundled Loop. Cut Requested Validate that the installation USOC used on the Service Order matches the Coordinated Cut request. (Evaluated in conjunction with the TEST field to determine correct USOC. TEST Testing required Applies only to Unbundled Loop. Validate that the installation USOC used on the Service Order matches the TEST request. (Evaluated in conjunction with the CHC field to determine correct USOC. Network Channel Applies only to Unbundled Loop. NC field on the LSR form Code compared to provisioning USOC for CKL 1 on the Service Order. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 29 PO-20 (Expanded) - Manual Service Order Accuracy (continued) LSR-Service Order Fields Evaluated Phase 1 - (Effective with LSRs received beginning May 2004) Mechanized comparison of the fields from the Service Order to the LSR: LSR Field Form Code LSR Field Name Remarks/Service Order Field: NCI Network Channel Applies only to Unbundled Loop NCI field on the LSR form Interface Code compared to provisioning USOC for CKL 1 on the Service Order. SECNCI Secondary Applies only to Unbundled Loop orders. Network Channel SECNCI field on the LSR form compared to the provisioning Interface Code USOC for CKL2 on the Service Order. PIC InterLJ\TJ\ Pre-PIC field on Resale or Centrex form compared to PIC subscription populated on the "I" or 'action lines in the Service and Indicator Code Equipment section of the Service Order. Note: LSR PIC = None; S.O. PIC = None Resale or LPIC IntraLATA Pre-LPIC field on Resale or Centrex form compared to LPIC Centrex subscription populated on the "I" or 'action lines in the Service and Indicator Code Equipment section of the Service Order. Note: LSR LPIC = None; S.O. LPIC = 9199 LSR LPIC = DFL T; S.O. LPIC = 5123 TNS Telephone Validate that all telephone numbers in the TNS fields in the Numbers Service Details section on the Resale or Centrex form requirinq inward activity are addressed on the Service Order. Feature When the FA = N , T, V FEATURE Activity/Feature Validate line and feature USOCs provided in the FEATURE Codes field on the Resale or Centrex form are addressed with " Resale and/or "action lines on the Service Order. Note: Comparison will be based on the USOCs associated Centrex with line and feature activity listed in the PO-20 USOC List posted on Qwest's public website , on the web page containing the current PID www.qwest.com/whoiesale/results). Qwest may add USOCs to the list, delete grand-fathered/ discontinued or obsolete USOCs, or update USOCs assigned to listed descriptions by providing notice in the monthly Summary of Notes and updatinq the list. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 30 PO-20 (Expanded) - Manual Service Order Accuracy (continued) LSR-Service Order Fields Evaluated Phase 1 - (Effective with LSRs received beginning May 2004) Mechanized comparison of the fields from the Service Order to the LSR: LSR Field Form Code LSR Field Name Remarks/Service Order Field: ECCKT Exchange Applies to LSRs with ACT = C (only when NC code has not Company Circuit changed, M, or T. ECCKT field on the LS form compared to the CLS field in the Service and Equipment section of the Service Order. LS/CFA Connecting CFA field on the LS or LSNP forms compared to the CFA LSNP Facility field used in CKL 1 of the Service Order. (Verbal acceptance Assignment of CFA changes will be FOC'd and PIA', which will account for the mismatch and eliminate it as an error in the PO- calculation. LTY Listing Type L TY = 1 (Listed - appears in DA and the directory.) Validate that there is a LN in the List section of the Service Order. L TY = 2 (Non Listed - appears only in DA.) Validate that there is non listing instructions in the LN field in the List section of the Service Order. CentrallWestern Region: Validate that the left handed field is NLST and (NON-LIST) is contained in the NLST data field in the List section of the Service order. Eastern Region: Validate that the left handed field is NL and (NON LIST) is contained in the NL data field in the List section of the Service Order. !/) L TY = 3 (Non Pub - does not appear in the directory and telephone number does not appear in DA.) Validate that !!.! there is non published instructions in the LN field in the List"'..J .2 c section of the Service Order. !/) ' CentrallWestern Regions: Validate that the left handed :!: +0 "'iU field is NP and (NON-PUB) is contained in the NP data field !!.! u in the List section of the Service Order...J 0 Eastern Region: Validate that the left handed field is NP 0 0 and (NP LODA) or (NP NODA) is contained in the NP data ;::.. field in the List section of the Service Order.Q) : c TOA Type of Account Validate TOA entries (only reviewed when BRO field on DLc 0 I 1J form is not populated): ..J .!TOA valid entries are B or RPc ~Validate that there is a semi colon (;) within the LN in the "'iU List section of the Service Order. TOA valid entries are R or BP Validate that there is a comma (,) within the LN in the List section of the Service Order. Exception: When LSR- TOS = 3 , TOA review is Not Applicable. Handled by Complex Listing Group. Requires separate Service Order. DML Direct Mail List DML field = 0 on DL form; Service Order LN contains (OCLS). NOSL No Solicitation Arizona Only Indicator NOSL field = Y on DL form; Service Order LN contains (NSOL) (OCLS). Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 31 PO-20 (Expanded) - Manual Service Order Accuracy (continued) LSR-Service Order Fields Evaluated Phase 1 - (Effective with LSRs received beginning May 2004) Mechanized comparison of the fields from the Service Order to the LSR: LSR Field Form Code LSR Field Name Remarks/Service Order Field: TMKT Telemarketing Colorado Only TMKT field = 0 on DL form; Service Order LN contains (OATD). When both the DML and the TMKT fields are populated, DML validation applies. LNLN and Listed Name LNLN and LNFN fields on DL form compared to the LN field LNFN in the List section of the Service Order. ADI Address Indicator ADI = 0 on DL form; Service Order LA contains (OAD). LAPR Listed Address LAPR field of the Listing form compared to LA in the List Number Prefix section of the Service Order. LANO Listed Address LANO field of the Listing form compared to LA in the List Number section of the Service Order. LASF Listed Address LASF field of the Listing form compared to LA in the List Number Suffix section of the Service Order. LASD Listed Address LASD field of the Listing form compared to LA in the List Street Directional section of the Service Order. LASN Listed Address LASN field of the Listing form compared to LA in the List Street Name section of the Service Order. LATH Listed Address LATH field of the Listing form compared to LA in the List Street Type section of the Service Order. LASS Listed Address LASS field of the Listing form compared to LA in the List Street Directional section of the Service Order. Suffix LALOC Listed Address LALOC field of the Listing form compared to LA in the List Locality section of the Service Order. Phase 2 - No later than Sep 04 results LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field Form Code LSR Field Name Remarks/Service Order Field: LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT = Z or V only. If DSPTCH field on the LSR form = Y, validate dispatch USOC in the Service and Equipment section of the Service Order. LTC Line Treatment Applies only to Centrex 21 Code LTC field numeric value on the Centrex form compared to the data following the CAT field for the Line USOC on the Centrex Service Order. COS Class of Service Applies only to Centrex 21. - Qwest Specific COS field of the Centrex form compared to the CS field in the ID section of the Service Order. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 32 PO-20 (Expanded) - Manual Service Order Accuracy (continued) Phase 2 - No later than Sep 04 results LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field Form Code LSR Field Name Remarks/Service Order Field: Resale FEATURE Feature Details As specified in Appendix A of the 14 State Working PID. DETAILS Comparison would be based on the fields associated with the Centrex USOC list referenced under Feature Activity in Pha~e above. Phase 3 - Targeted for 1 st Quarter 05 LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field Form Code LSR Field Name Remarks/Service Order Field: Resale BLOCK Blocking Type For each LNUM provided in the Service Detail section of the (Stage 1)Resale or Centrex form when BA = E: Centrex Note: The BLOCK field may have one or more alpha and/or numeric values per LNUM. This review will only validate based on BAIBLOCK fields and will not address blocking information provided in the "Remark" section on the LSR or the Feature Detail section of the LSR. The values listed below will be considered as follows: If BLOCK contains A, validate FID TBE A is present on the service order floated behind line USOC associated with the TNS for that LNUM. If BLOCK contains B, validate FID TBE B is present on the service order floated behind line USOC associated with the TNS for that LNUM. If BLOCK contains C, validate FID TBE C is present on the service order floated behind line USOC associated with the TNS for that LNUM. If BLOCK contains H, validate FID BLKD is present on the service order floated behind line USOC associated with the TNS for that LNUM. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 33 PO-20 (Expanded) - Manual Service Order Accuracy (continued) Phase 4 - Date TBD LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field CodeForm LSR DFDT DDD LTNC) ...!!! ::-" ..J ~E 0:'... "C !:+' 0 QI ':0.... 10 ~ ~ .. mOO;; Jj ~ LNPL..J - Resale Centrex LSR Field Name Desired Frame Due Time Desired Due Date Listed Telephone Number Letter Name Placement FEATURE Feature Details DETAILS BLOCK (Stage 2) Blocking Type Remarks/Service Order Field: Applicable only to orders for Resale and UNE-P (POTS and Centrex 21 ) DFDT field on the LSR form compared to the FDT field in the Extended ID section of the Service Order. DDD field from the last FOC'd LSR compared to the original or last subsequent due date in the Extended ID section on the Service Order when no CFLAG/PIA is present on the FOC. (Le. Evaluation includes recognition of valid differences between DDD and Service Order based on population of the CFLAG/PIA field on the LSRC (FOC)) For Resale and UNE-P (POTS and Centrex 21): L TN field on the Listing form compared to the Main Account Number of the Service Order. For Unbundled Loop: L TN field on the Listing form compared to the TN floated after the LN in the Listing section of the Service Order. LNPL field on the Listing form = L, validate that LN on the Service Order follows letter placement versus word placement. If CLECs propose additional FIDs for review, Qwest will undertake a feasibility evaluation. If CLECs identify value in additional Blocking review, Qwest will undertake development. (Requirements to be developedl Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 34 Ordering and Provisioning OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center Purpose: Evaluates the timeliness of CLEC access to Qwest's interconnection provisioning center(s) and retail customer access to the Business Office, focusing on the extent calls are answered within 20 seconds. Description: Measures the percentage of (Interconnection Provisioning Center or Retail Business Office) calls that are answered by an agent within 20 seconds of the first ring. Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the reporting period, subject to exclusions specified below. Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds. First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic Call Distributor). Answer is defined as when the call is first picked up by the Qwest aqent. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level. Qwest Retail results Formula: ((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100 Exclusions: Time spent in the VRU Voice Response Unit is not counted. Product Reporting: Not applicable Standard: Parity Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 35 OP-3 - Installation Commitments Met Purpose: Evaluates the extent to which Qwest installs services for Customers by the scheduled due date. Description: Measures the percentage of orders for which the scheduled due date is met. All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which are completed/closed during the reporting period are measured, subject to exclusions specified below. Change order types included in this measurement consist of all C orders representing inward activit . Also included are orders with customer-requested due dates longer than the standard interval. Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met due date. The Applicable Due Date is the original due date or, if changed or delayed by the customer the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the oriqinal due date and (b) prior to a Qwest-initiated , changed due date , if any.Reporting Period: One month I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level. Comparisons: . Results for producUservices listed in Product Reporting under "MSA-Type CLEC aggregate, Disaggregation" will be reported according to orders involving:individual CLEC OP-3A Dispatches within MSAs; and Qwest Retail OP-3B Dispatches outside MSAs; andresults OP-3C No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be disaggregated according to installations: OP-3D In Interval Zone 1 areas; and OP-3E In Interval Zone 2 areas. Formula: ((Total Orders completed in the reporting period on or before the Applicable Due Date) + (Total Orders Completed in the Reporting Period)) x 100 Exclusions: . Disconnect, From (another form of disconnect) and Record order types. . Due dates missed for standard categories of customer and non-Qwest reasons. Standard categories of customer reasons are: previous service at the location did not have a customer- requested disconnect order issued , no access to customer premises, and customer hold for payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage. Records involving official company services. Records with invalid due dates or a lication dates. Records with invalid completion dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 36 OP - 3 Installation Commitments Met (continued) Product Reporting:Standards: MSA-TvDe Disaaareaation - Resale Residential single line service Parity with retail service Business single line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service DSO (non-designed provisioning)Parity with retail service PBX Trunks (non-designed provisioninq)Parity with retail service Primary ISDN (non-designed provisioning)Parity with retail service Basic ISDN (non-designed provisioninq)Parity with retail service Qwest DSL (non-designed provisioning)Parity with retail service Unbundled Network Element - Platform Parity with like retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element -Platform Parity with retail Centrex (UNE-P) (Centrex) Line Splitting 95% Loop Splitting NUII= 1 Diagnostic Line Sharing 95% Sub-Loop Unbundling CO: 90% All Other States: Diagnostic Zone-TvDe Disaaareaation - Resale Primary ISDN (designed provisioning)Parity with retail service Basic ISDN (desiqned provisioninq)Parity with retail service DSO (designed provisioning)Parity with retail service DS1 Parity with retail service PBX Trunks (designed provisioning)Parity with retail service Qwest DSL (desiqned provisioninq)Parity with retail service DS3 and higher bit-rate services Parity with retail service (aggregate) Frame Relay Parity with retail service LIS Trunks Parity with Feature Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS1 level Parity with retail DS1 Private Line UDIT - Above DS11evei Parity with retail Private Lines above DS1 level Dark Fiber - IOF Diaqnostic Unbundled Loops: Analog Loop 90% Non-loaded Loop (2-wire)90% Non-loaded Loop (4-wire)Parity with retail DS1 Private Line DS 1-capable Loop Parity with retail DS 1 Private Line xDSL-capable Loop 90% ISDN-capable Loop Parity with retail ISDN BRI ADSL-qualified Loop 90% Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private (aqqreqate)Line services (aggregate) Dark Fiber - Loop Diagnostic Loops with Conditioninq 90% E911/911 Trunks Parity with retail E911/911 Trunks Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 37 OP - 3 Installation Commitments Met (continued) Enhanced Extended Loops (EELs) - (DSO WA: 90% level)All Other States: Diagnostic Enhanced Extended Loops (EELs) - (DS1 90% level) Enhanced Extended Loops (EELs) - (DS3 WA: 90% level)All Other States: Diagnostic Availability:Notes: Available Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 38 OP-4 - Installation Interval Purpose: Evaluates the timeliness of Qwest's installation of services for customers, focusing on the average time to install service. Description: Measures the average interval (in business da s) NOTE 1 between the a lication date and the completion date for service orders accepted and implemented. Includes all inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which are completed/closed during the reporting period, subject to exclusions specified below. Change order types for additional lines consist of all C orders representing inward activit Intervals for each measured event are counted in whole days: the application date is day zero (0); the day following the application date is day one (1). . The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (ab subsequent to the original due date and (b) prior to a Qwest-initiated, changed due date , if any. N TE 2 . Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-initiated due date , if any, followin~ the Applicable Due Date, from the subsequent customer-initiated due date, if any. NOTE Reporting Period: One month I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level. Comparisons: . Results for product/services listed in Product Reporting under "MSA TypeCLEC Disaggregation" will be reported according to orders involving: aggregate, OP-4A Dispatches within MSAs;individual CLEC OP-4B Dispatches outside MSAs; andand Qwest OP-4C No dispatches. Retail results Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be disaggregated according to installations: OP-4D In Interval Zone 1 areas; and OP-4E In Interval Zone 2 areas. Formula: L((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting period lanation: The average installation interval is derived by dividing the sum of installation intervals for all orders (in business days) NOTE 1 by total number of service orders completed in the reporting period. Exclusions: Orders with customer requested due dates greater than the current standard interval. . Disconnect, From (another form of disconnect) and Record order types. Records involving official company services. . Records with invalid due dates or application dates. Records with invalid completion dates. . Records with invalid product codes. Records missinq data essential to the calculation of the measurement per the PID. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 39 OP-4 - Installation Interval (continued) Product Reporting:Standards: MSA-Tvne Disaaareaation - Resale Residential single line service Parity with retail service Business sinqle line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service DSO (non-designed provisioning)Parity with retail service PBX Trunks non-desiqned provisioninq)Parity with retail service Primary ISDN (non-designed Parity with retail service provisioninq Basic ISDN non-designed provisioning)Parity with retail service Qwest DSL non-desiqned provisioninq)Parity with retail service Unbundled Network Element - Platform Parity with like retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform Parity with retail Centrex (UNE-P) (Centrex) Line Splittinq 3 days Loop Splitting NU I t:: 3 Diagnostic Line Sharing 3 days Sub-Loop Unbundling CO: 6 days All Other States: Diaqnostic Zone-Tvne Disaaareaation - Resale Primary ISDN (desiqned provisioninq)Parity with retail service Basic ISDN(designed provisioning)Parity with retail service DSO (desiqned provisioninq)Parity with retail service DS1 Parity with retail service PBX Trunks (desiqned provisioninq)Parity with retail service Qwest DSL (designed provisioning)Parity with retail service DS3 and higher bit-rate services Parity with retail service (aqqreqate) Frame Relay Parity with retail service LIS Trunks Parity with Feature Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS11evei Parity with DS 1 Private Line Service UDIT - Above DS11evei Parity with Private Lines above DS11evei Dark Fiber - IOF Diagnostic Unbundled Loops: Analoq Loop 6 days Non-loaded Loop (2-wire)6 days Non-loaded Loop (4-wire)Parity with retail DS1 Private Line DS 1-capable Loop Idaho, Iowa, Montana, Nebraska, North Dakota, Oregon, Wyoming: Parity with retail OS 1 Private Line Arizona, Colorado, Minnesota, New Mexico South Dakota, Utah, Washington: 5.5 days xDSL-1 capable Loop 6 days ISDN-capable Loop Parity with retail ISDN BRI ADSL-Qualified Loop 6 days Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services (aggregate)(agqreqate) Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 40 OP-4 -Installation Interval (continued) Dark Fiber - Loop Diaqnostic Loops with Conditioning 15 days E911/911 Trunks Parity with retail E911/911 Trunks Enhanced Extended Loops (EELs) - (DSO Diagnostic level) Enhanced Extended Loops (EELs) - (DS1 6 days level) Enhanced Extended Loops (EELs) - (DS3 Diagnostic level) Availability:Notes: Available For OP-, Saturday is counted as a business day for all orders for Resale Residence, Resale Business, and UNE-P (POTS), as well as for the retail analogues specified above as standards. For all other products under OP-4C and for all products under OP- , - , and -4E. Saturday is counted as a business day when the service order is due or completed on Saturday. According to this definition , the Applicable Due Date can change per successive customer-initiated due date changes or delays, up to the point when a Qwest-initiated due date change occurs. At that point, the Applicable Due Date becomes fixed (Le., with no further changes) as the date on which it was set prior to the first Qwest-initiated due date change, if any. Following the first Qwest- initiated due date change, any further customer-initiated due date changes or delays are measured as time intervals that are subtracted as indicated in the formula. These delay time intervals are calculated as stated in the description. (Though infrequent, in cases where multiple Qwest-initiated due date changes occur, the stated method for calculating delay intervals is applied to each pair of Qwest-initiated due date change and subsequent customer- initiated due date change or delay. The intervals thus calculated from each pairing of Qwest and customer-initiated due dates are summed and then subtracted as indicated in the formula.) The result of this approach is that Qwest-initiated impacts on intervals are counted in the reported interval , and customer-initiated impacts on intervals are not counted in the reported interval. Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 41 OP-5 - New Service Quality Purpose: Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the percentage of newly-installed service orders that are free of GLEe/customer-initiated trouble reports during the provisioning process and within 30 calendar days following installation completion , and focusing on the ualit of Qwest's resolution of such conditions with res ect to multi Ie re orts. Description: Measures two components of new service provisioning quality (OP-SA and -SB) and also reports a combined result (OP-ST), as described below, each as a percentage of all inward line service orders completed in the reporting period that are free of GLEe/customer-reported provisioning and repair trouble reports, as described below. Also measures the percentage of all provisioning and repair trouble reports that constitute multiple trouble reports for the affected service orders. (OP-SR) Orders for new services considered in calculating all components of this performance indicator are all inward line service orders completed in the reporting period , including Change (C-type) orders for additional lines/circuits, subject to exclusions shown below. Chan~e order types considered in these measurements consist of all C orders representing inward activit . aTE 1 Orders for new service installations include conversions (Retail to CLEC, CLEC to CLEC, and same CLEC converting between products). Provisioning or repair trouble reports include both out of service and other' service affecting conditions such as features on a line that are missing or do not function properly upon conversion, subject to exclusions shown below. OP-: New Service Installation Qualit orted to Re air Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2 within 30 calendar days of installation completion, subject to exclusions below. Repair trouble reports are defined as GLEe/customer notifications to Qwest of out-of-service and other service affecting conditions for which Qwest opens repair tickets in its maintenance and repair management and tracking systems NOTE 3 that are closed in the reporting period or the following month, NOTE 4 subject to exclusions shown below. NOTE 5 Qwest is able to open repair tickets for repair trouble reports received from GLEes/customers once the service order is completed in Qwest's systems. OP-: New Service Provisionin Quali Measures the percentage of inward line service orders that are free of provisioning trouble reports during the provisioning process and within 30 calendar days of installation completion, subject to exclusions shown below. Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other service affecting conditions that are attributable to provisioning activities, including but not limited to LSR/service order mismatches and conversion outages. For provisioning trouble reports, Qwest creates call center tickets in its call center database. Subject to exclusions shown below, call center tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement. Call center tickets closed to Network reasons will not be counted in OP-SB when a repair trouble report for that order is captured in OP-SA. NOTE 5, 6 OP-5T: New Service Installation Qualit Total Measures the percentage of inward line service orders that are free of repair or provisioning trouble reports during the provisioning process and within 30 calendar days of installation completion , subject to exclusion shown below. OP-5R: New Service Qualit Multi le Re ort Rate Evaluates the quality of Qwest's responses to repair and provisioning trouble reports for inward line service orders completed in the reporting period. This measurement reports, for those service orders that were not free of repair or provisioning trouble reports in OP-SA or OP-, the percentage of trouble reports affecting the same service orders that were followed by additional repair and provisioning trouble reports, as specified below. Measures the percentage of all repair and provisioning trouble reports considered in OP-SA and OP-SB that are additional repair or provisioning trouble reports received by Qwest for the same service order durin the rovisionin rocess or within 30 calendar da s followin installation Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 42 OP- 5 - New Service Qualit continued completion. Additional repair or provisioning trouble reports are defined as all such reports that are received following the first report (whether the first report is represented by a call center ticket or a repair ticket) relating to the same service order during the provisioning process or within 30 calendar days following installation completion. In all cases, the trouble reports counted are those that are defined for OP-SA and OP-SB above. NOTE Reporting Period: One month , reported in arrears (Le., results first appear in reports one month later than results for measurements that are not re orted in arrears , in order to cover the 30-da eriod followin installation. Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level individual CLEC and Qwest Retail results Formulas: OP-5A = (Number inward line service orders completed in the reporting period - Number of inward line service orders with any re air trouble re orts as specified above) + (Number of inward line service orders completed in the reporting period) x 100 Unit of Measure: Percent OP-5B = (Number of inward line service orders completed in the reporting period - Number of inward line service orders with any- rovisionin trouble re orts as specified above) + (Number of inward line service orders completed in the reporting period) x 100 OP-5T = ((Number of inward line service orders completed in the reporting period) - Number of inward line service orders with re air or rovisionin trouble re orts as defined above under OP-SA or OP- as applicable) + (Number of inward line service orders completed in the reporting period) x 100 OP-5R = (Number of all repair and provisioning trouble reports, relating to inward line service orders closed in the reporting period as defined above under OP-SA or OP-, that constitute additional repair and provisioning trouble reports, within 30 calendar days following the installation date + Number of all repair and provisioning trouble reports relating to inward line service orders closed In the reporting period, as defined above under OP-SA or OP-SB) x 100 Exclusions: licable to OP-OP-ST and OP-SR: Repair trouble reports attributable to CLEC or coded to non-Qwest reasons as follows: For products measured from MTAS data , repair trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and Reports from other than the GLEe/customer that result in a charge if dispatched. For products measured from WFA (Workforce Administration) data, repair reports coded to codes for: Carrier Action (IEC); Customer Provided Equipment (CPE); Commercial power failure; Customer requested service order activity; and Other non-Qwest. Repair reports coded to disposition codes for referral to another department (Le., for non-repair ticket resolutions of non-installation-related problems, except cable cuts, which are not excluded). licable to OP-OP-ST and OP-SR onl Provisioning trouble reports attributable to CLEC or non-Qwest causes. Call center tickets relating to activities that occur as part of the normal process of conversion (Le., while Qwest is actively and properly engaged in process of converting or installing the service). Provisioning trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling and been disassociated from the related service order, as applicable, will be considered as not in the normal process of conversion and will not be excluded. licable to OP-OP-OP-ST and OP-SR: Repair or provisioning trouble reports related to service orders captured as misses under measurements OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness). Subsequent repair or provisioning trouble reports of any trouble on the installed service before the original repair or provisioning trouble report is closed. Service orders closed in the re ortin eriod with A rior to the Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 43 OP- 5 - New Service Qualit continued beginning of the reporting period. Information tickets generated for internal Qwest system/network monitoring purposes. . Disconnect, From (another form of disconnect) and Record order types. When out of service or service affecting problems are reported to the call center on conversion and move requests, the resulting call center ticket will be included in the calculation of the numerator in association with the related inward order type even when the call center ticket reflects the problem was caused by the Disconnect or From order. Records involving official Qwest company services. Records missin data essential to the calculation of the measurement as defined herein. Product Reporting Categories: Standards: As specified below - one OP-5A: percentage result reported for OP-5B: each bulleted category under the sub-measurements shown. Parity with retail service Diagnostic for six months following first reporting. After six months Benchmark (TBD) Op.5T: Diagnostic OP-5R: Diagnostic for six months following first reporting. Possible standard (TBD) (Where parity comparisons involve multiple service varieties in a product category, weighting based on the retail analogue volumes may be used if necessary to create a comparison that is not affected by different proportions of wholesale and retail analogue volumes in the same reporting catego Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 44 OP- 5 - New Service Quality (continued) Product Reporting:Standards: Reported under OP-5A. OP-58. OP-5T and OP-5R: (Product categories may be combined as agreed upon by the parties in Long-Term PID Administration. OP-OP-OP-5T & OP- Resale Residential single line Parity with retail service 96.Diagnostic service Business single line Parity with retail service 96.Diagnostic service Centrex Parity with retail service 96.Diaqnostic Centrex 21 Parity with retail service 96.Diaqnostic PBX Trunks Parity with retail service 96.Diagnostic Basic ISDN Parity with retail service 96.Diaqnostic Qwest DSL Parity with retail service 96.Diagnostic Primary ISDN Parity with retail service 96.Diaqnostic DSO Parity with retail service 96.Diaqnostic DS1 Parity with retail service 96.Diaqnostic DS3 and higher bit-Parity with retail service 96.Diagnostic rate services (aqqreqate) Frame Relay Parity with retail service Diaqnostic Diagnostic Unbundled Network Parity with like retail 96.Diagnostic Element - Platform service (UNE-P) (POTS) Unbundled Network Parity with retail Centrex 96.Diagnostic Element - Platform (UNE-P) (Centrex 21 ) Unbundled Network Parity with retail Centrex 96.Diagnostic Element - Platform (UNE-P) (Centrex) Line Splitting Parity with retail Qwest 96.Diagnostic DSL Loop Splittinq NU I t: 1\Diaqnostic Diagnostic Diaqnostic Line Sharing Parity with retail RES &96.Diagnostic BUS POTS Sub-Loop Unbundling Diagnostic Diagnostic Diaqnostic Unbundled Loops: Analog Loop Parity with retail Res &96.Diagnostic Bus POTS with dispatch Non-loaded Loop (2-Parity with retail ISDN 96.Diagnostic wire)BRI Non-loaded Loop (4-Parity with retail DS 1 96.Diagnostic wire) DS 1-capable Loop Parity with retail DS1 96.Diagnostic xDSL-capable Loop Parity with retail Qwest 96.Diagnostic DSL ISDN-capable Loop Parity with retail ISDN 96.Diagnostic BRI ADSL-qualified Loop Parity with retail Qwest 96.Diagnostic DSL with dispatch Loop types of DS3 and Parity with retail DS3 96.Diagnostic higher bit-rates and higher bit-rate (aggregate)services (aggregate) Dark Fiber - Loop Diaqnostic Diaqnostic Diaqnostic Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 45 OP- 5 New Service Quality (continued) Enhanced Extended Loops Diagnostic until volume 96.Diagnostic (EELs) - (DSO level)criteria are met Enhanced Extended Loops Parity with retail DS 1 96.Diagnostic (EELs) - (DS1Ievel)Private Line Enhanced Extended Loops Diagnostic until volume 96.Diagnostic (EELs) - (above DS1 criteria are met level) Reoorted under OP-5A and under OP-5R Coer OP-5A soecifications\: OP-OP- LIS Trunks Parity with Feature Diagnostic Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT) UDIT (DS1 Level)Parity with Retail Private Diagnostic Lines (DS1) UDIT (Above DS1 Level)Parity with Retail Private Diagnostic Lines (Above DS1 level) Dark Fiber - IOF Diagnostic Diagnostic E911/911 Trunks Parity with Retail Diagnostic E911/911 Trunks Availability:Notes: The specified Change order types representing inward activity exclude Change Available orders that do not involve installation of lines (in both wholesale and retail results). Specifically this measurement does not include changes to existing lines, such as number changes and PIC changes. Including consideration of repeat repair trouble reports (Le., additional reports of trouble related to the same newly-installed line/circuit that are received after the preceding repair report is closed and within 30 days following installation completion) to complete the determination of whether the newly-installed line/circuit was trouble free within 30 days ofinstallation. Qwest's repair management and tracking systems consist of WFA (Work Force Administration), MTAS (Maintenance Tracking and Administration System), and successor repair systems, if any, as applicable to obtain the repair report data for this measurement. Not included are Call Center Database systems supporting call centers in logging calls from customers regarding problems or other inquiries (see OP-5B and OP-5T). The "following month" includes also the period of a few business da s (typically four or five) afterward, up to the time when Qwest pulls the repair data to begin processing results for this measurement. Includes repair and provisioning trouble reports generated by new processes that supersede or supplement existing processes for submitting repair and provisioning trouble reports as specified in Qwest's documented or agreed upon procedures. For purposes of calculating OP-, a call center ticket for multiple orders with provisioning trouble reports will result in all orders reporting trouble counting as a miss in OP-5B. If a repair trouble report(s) is received for the same orders, the number of orders counted as a miss in OP-5B for Network reasons will be reduced by the number of orders with repair troubles counted as a miss in OP-5A. OP-5R will be counted on a per ticket basis. Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 46 OP-6 - Delayed Days Purpose: Evaluates the extent Qwest is late in installing services for customers , focusing on the average number of days that late orders are completed beyond the committed due date. Description: OP-6A - Measures the average number of business da s NOTE 1 that service is delayed beyond the Applicable Due Date for non-facility reasons attributed to Qwest. Includes all inward orders (Change, New, and Transfer order types) that are completed/closed during the reporting period , later, due to non-facility reasons, than the Applicable Due Date recorded by Qwest, subject to exclusions specified below. OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the Applicable Due Date for facility reasons attributed to Qwest. Includes all inward orders (Change, New, and Transfer order types) that are completed/closed during the reporting period later due to facility reasons than the original due date recorded by Qwest, subject to exclusions specified below. For both OP-6A and OP-6B: . Change order types for additional lines consist of "C" orders representing inward activit . The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the original due date and (b) prior to a Qwest-initiated , changed due date, if any. NOTE 2 Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest- initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due date, if any. NOTE 2 Reporting Period: One month I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level. Comparisons: . Results for products/services listed under Product Reporting under "MSA-type CLEC aggregate, Disaggregation" will be reported for OP-6A and OP-6B according to ordersindividual CLEC involving: and Qwest Retail 1. Dispatches within MSAs;results 2. Dispatches outside MSAs; and3. No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas. Formula: OP-6A = L((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late order) - (Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date)) + (Total Number of Late Orders for non-facility reasons completed in the reporting period) OP-6B = L((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late order)) - (Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date) + (Total Number of Late Orders for facility reasons completed in the reporting period) Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 47 OP- 6 - Delayed Days (continued) Exclusions: Orders affected only by delays that are solely for customer and/or CLEC reasons. Disconnect, From (another form of disconnect) and Record order types. Records involving official company services. Records with invalid due dates or a lication dates. Records with invalid completion dates. Records with invalid product codes. Records missinq data essential to the calculation of the measurement per the PID. Product Reporting:Standards: MSA-TvDe Disaaareaation - Resale Residential sinqle line service Parity with retail service Business single line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service DSO (non-desiqned provisioninq)Parity with retail service PBX Trunks (non-designed provisioning)Parity with retail service Primary ISDN (non-desiqned provisioning)Parity with retail service Basic ISDN (non-desiqned provisioning)Parity with retail service Qwest DSL (non-designed provisioning)Parity with retail service Unbundled Network Element - Platform Parity with like retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform Parity with retail Centrex (UNE-P) (Centrex) Line Splitting Parity with retail Qwest DSL Loop Splitting NU I t::;j Diagnostic Line Sharing Parity with retail Qwest DSL Sub-Loop Unbundling Diagnostic Zone-tvDe Disaaareaation - Resale Primary ISDN (designed provisioning)Parity with retail service Basic ISDN (designed provisioning)Parity with retail service DSO (designed provisioning)Parity with retail service DS1 Parity with retail service PBX Trunks (desiqned provisioninq)Parity with retail service Qwest DSL (designed provisioning)Parity with retail service DS3 and higher bit-rate services Parity with retail service(aqgreqate) Frame Relay Parity with retail service LIS Trunks Parity with Feature Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS11evei Parity with retail DS 1 Private Line- Service UDIT - Above DS1 level Parity with retail Private Line- Services above DS level Dark Fiber - IOF Diagnostic Unbundled Loops: Analoq Loop Parity with retail Res and Bus POTS with dispatch Non-loaded Loop (2-wire)Parity with retail ISDN BRI Non-loaded Loop (4-wire)Parity with retail DS1 Private Line DS 1-capable Loop Parity with retail DS1 Private Line xDSL-capable Loop Parity with retail Qwest DSL, with dispatch ISDN-capable Loop Parity with retail ISDN BRI ADSL-qualified Loop Parity with retail Qwest DSL, with dispatch Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 48 OP- 6 - Dela ed Da s continued Loop types of DS3 and higher bit-rates re ate Dark Fiber - Loo E911/911 Trunks . Enhanced Extended Loops (EELs) - (DSO level . Enhanced Extended Loops (EELs) - (DS1 level . Enhanced Extended Loops (EELs) - (DS3 level Availability: Available OP-6A: Parity with retail DS1 Private Line OP-6B: Diagnostic Diagnostic Notes: 1. For OP-6A-3 and OP-6B-, Saturday is counted as a business day for all orders for Resale Residence, Resale Business, and UNE- (POTS), as well as for the retail analogues specified above as standards. For all other products under OP-6A-3 and OP-6B-, and for all products under OP-6A- , - 6A- , - 6A- , - 6A- , - 6B- , - 6B- , - 6B-4, and -6B-, Saturday is counted as a business day when the service order is due or completed on Saturday.2. According to this definition , the Applicable Due Date can change , per successive customer-initiated due date changes or delays, up to the point when a Qwest-initiated due date change occurs. At that point the Applicable Due Date becomes fixed (Le., with no further changes) as the date on which it was set prior to the first Qwest-initiated due date change, if any. Following the first Qwest-initiated due date change, any further customer-initiated due date changes or delays are measured as time intervals that are subtracted as indicated in the formula. These delay time intervals are calculated as stated in the description. (Though infrequent, in cases where multiple Qwest- initiated due date changes occur, the stated method for calculating delay intervals is applied to each pair of Qwest-initiated due date change and subsequent customer-initiated due date change or delay. The intervals thus calculated from each pairing of Qwest and customer-initiated due dates are summed and then subtracted as indicated in the formula.) The result of this approach is that Qwest- initiated impacts on intervals are counted in the reported interval, and customer-initiated impacts on intervals are not counted in the reported interval.3. Reporting will begin at the time CLECs order the product, in any quantit ,for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 49 OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop Purpose: Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time actually involved in disconnecting the loop from the Qwest network and connecting/testing the loop. Description: Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals beginning with the "lift" time and ending with the completion time of Qwest's applicable tests for the loop. Includes all coordinated hot cuts of unbundled loops that are completed/closed during the reporting period, subject to exclusions specified below. Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the CLEC's equipment, via unbundled loops, that will serve the customers. Lift" time is defined as when Qwest disconnects the existing loop. Completion time" is defined as when Qwest completes the applicable tests after connecting the loop to the CLEC. Reporting Period: One month Unit of Measure: Hours and Minutes Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level. aggregate and individual CLEC results Formula: ~(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers completed in the reporting period) Exclusions: Time intervals associated with GLEe-caused delays. Records missing data essential to the calculation of the measurement per the PID. Invalid start/stop dates/times or invalid scheduled date/times. Product Reporting: Coordinated Unbundled Standard: Loops - Reported separately for:CO: 1 hour Analog Loops All Other States: Diagnostic in light of OP- All other Loop Types (Coordinated Cuts On Time) Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 50 OP-8 - Number Portability Timeliness Purpose: Evaluates the timeliness of cutovers of local number portability (LNP). Description: OP-8B - LNP Timeliness with Loop Coordination (percentl: Measures the percentage of coordinated LNP triggers set prior to the scheduled start time for the loop. All orders for LNP coordinated with unbundled loops that are completed/closed during the reporting period are measured , subject to exclusions specified below. OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as applicable. All orders for LNP for which coordination with a loop was not requested that are completed/closed during the reporting period are measured (including standalone LNP coordinated with other than Qwest-provided Unbundled Loops and non-coordinated standalone LNP), subject to exclusions specified below. For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "1 O-digit unconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest. . " Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a newly negotiated time. In the case of LNP cutovers coordinated with loops, the scheduled time used in this measurement will be no later than the "lay" time for the loop. Reporting Period: One month Unit of Measure: Percent of triggers set on time Reporting Comparisons: CLEC aggregate and individual CLEC results Formula: OP-8B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) + (Total Number of LNP aC?tivations coordinated with unbundled loops completed)) x 100 Disaggregation Reporting: Statewide level. OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total Number of LNP activations without loop cutovers completed)) x 100 Exclusions: GLEe-caused delays in trigger setting. LNP requests that do not involve automatic triggers (e., DID lines without separate, unique telephone numbers and Centrex 21). LNP requests for which the records used as sources of data for these measurements have the following types of errors: Records with no PON (purchase order number) or STATE. Records where triggers cannot be set due to switch capabilities. Records with invalid due dates, a lication dates, or start dates. Records with invalid completion dates. Records missing data essential to the calculation of the measurement per the PID. Invalid start/stop dates/times or invalid frame due or scheduled date/times. Product Reporting: None Standard:95% Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 51 OP-13 - Coordinated Cuts On Time - Unbundled Loop Purpose: Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing on cuts completed within one hour of the committed order due time and the percent that were started without CLEC approval. Description: Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the reporting period, subject to exclusions specified below. . OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled loops that are started and completed on time. For coordinated loop cuts to be counted as " time" in this measurement, the CLEC must agree to the start time, and Qwest must (1) receive verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and appropriate tests, (3) complete the Qwest portion of any associated LNP orders and (4) call the CLEC with completion information, all within one hour of the time interval defined by the committed order due time. . OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are actually started without CLEC approval. . " Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a newly negotiated appointment time. . The "committed order due time" is based on the number and type of loops involved in the cut and is calculated by adding the applicable time interval from the following list to the scheduled start time: Analog unbundled loops: 1 to 16 lines: 1 Hour 17 to 24 lines: 2 Hours 25+ lines: Project* All other unbundled loops: 1 to 5 lines: 1 Hour 6 to 8 lines: 2 Hours 9 to 11 lines: 3 Hours 12 to 24 lines: 4 Hours 25+ lines: Project* For Pro ects scheduled due dates and scheduled start times will be negotiated between CLEC and Qwest, but no committed order due time is established. Therefore, projects are not included in OP-13A (see exclusion below). . " Stop" time is defined as when Qwest notifies the CLEC that the Qwest physical work and the appropriate tests have been successfully accomplished, including the Qwest portion of any coordinated LNP orders. . Time intervals following the scheduled start time or during the cutover process associated with customer-caused delays are subtracted from the actual cutover duration. . Where Qwest's records of completed coordinated cut transactions are missing evidence of CLEC approval of the cutover, the cut will be counted as a miss under both OP-13A and OP-13B. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level. aggregate and individual CLEC Results for this measurement will be reported according to:results OP-13A Cuts Completed On Time OP-13B Cuts Started Without CLEC Approval Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 52 OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued) Formula: OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period)) x 100 OP-13B = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs without CLEC approval) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period)) x 100 Exclusions: Applicable to OP-13A: . Loop cuts that involve GLEe-requested non-standard methodologies, processes, or timelines. OP-13A & OP-13B: Records with invalid completion dates. Records missing data essential to the calculation of the measurement per the PID which are not otherwise designated to be "counted as a miss Invalid start/stop dates/times or invalid scheduled date/times. Projects involvinq 25 or more lines. Product Reporting: Coordinated Unbundled Loops - Reported separately for: . Analog Loops All Other Loops Standards: OP-13A: AZ.: 90 Percent or more All Other States: 95 Percent or more Availability: OP-13B: Diagnostic Notes: Available Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 53 OP-15 - Interval for Pending Orders Delayed Past Due Date Purpose: Evaluates the extent to which Qwest's pending orders are late , focusing on the average number of days the pending orders are delayed past the Applicable Due Date, as of the end of the reporting period. Description: OP-15A - Measures the average number of business da s that pending orders are delayed beyond the Applicable Due Date for reasons attributed to Qwest. Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable Due Date recorded by Qwest has been missed , subject to exclusions specified below. Change order types included in this measurement consist of all "Cn orders representing inward activit . The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the Applicable Due Date is the customer-initiated due date, if any, that is ~a) subsequent to the original due date and (b) prior to a Qwest-initiated , changed due date, if any. NOTE . Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest- initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due date, if any. NOTE 1 OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed for 'Owest facility reasons. Reporting Period: One month Reporting Comparisons: CLEC aggregate, individual CLEC, Qwest retail Unit of Measure: OP-15A - Average Business Days NOTE OP-15B - Number of orders pending facilities Disaggregation Reporting: Statewide Formula: OP-15A = L((Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date)) + (Total Number of Pending Orders Delayed for Qwest reasons as of the last day of Reporting Period) OP-15B = Count of pending orders measured in numerator of OP-15A that were delayed for Qwest facility reasons Exclusions: . Disconnect, From (another form of disconnect) and Record order types. . Records involving official company services. . Records with invalid due dates or a lication dates. . Records with invalid product codes. . Records missinq data essential to the calculation of the measurement per the PID. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 54 OP-15 -Interval for Pending Orders Delayed Past Due Date (continued) Product Reporting:Standards: OP-15B = diagnostic only For OP-15A: Resale Residential sinqle line service Diagnostic Expectation: Parity with retail service Business single line service Diaqnostic Expectation: Parity with retail service Centrex Diagnostic Expectation: Parity with retail service Centex 21 Diaqnostic Expectation: Parity with retail service PBX Trunk Diaqnostic Expectation: Parity with retail service) Basic ISDN Diaqnostic Expectation: Parity with retail service Qwest DSL Diagnostic Expectation: Parity with retail service) Primary ISDN Diagnostic Expectation: Parity with retail service DSO Diagnostic Expectation: Parity with retail service) DS1 Diaqnostic Expectation: Parity with retail service DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service) (aqqregate) Frame Relay Diaqnostic Expectation: Parity with retail service) Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service) (UNE-P) (POTS) Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex 21) (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex) (UNE-P) (Centrex) Line Splitting Diagnostic (Expectation: Parity with retail Qwest DSL) Loop Splitting NO II:: ;;Diagnostic Line Sharing Diagnostic (Expectation: Parity with retail Qwest DSL) Sub-Loop Unbundling Diagnostic LIS Trunks Diagnostic (Expectation: Parity with Feature Group D (aqqreqaten (separately reported) Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS1 level Diagnostic (Expectation: Parity with DS1 Private Line- Service) UDIT - Above DS11evei Diagnostic (Expectation: Parity with Private Line- Services above DS 1 level). Dark Fiber - IOF Diagnostic Unbundled Loops: Analog Loop Diagnostic (Expectation: Parity with retail Res and Bus POTS with dispatch) Non-loaded Loop (2-wire)Diaqnostic Expectation: Parity with retail ISDN BRI) Non-loaded Loop (4-wire)Diagnostic Expectation: Parity with retail DS1 DS1-capable Loop Diagnostic Expectation: Parity with retail DS1 ISDN-capable Loop Diagnostic Expectation: Parity with ISDN-BRI ADSL-qualified Loop Diagnostic (Expectation: Parity with retail Qwest DSL with dispatch) Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and (aqqreqate)higher bit-rate services (aggregate) Dark Fiber - Loop Diaqnostic E911/911 Trunks Diagnostic (Expectation: Parity with retail E911/911 Trunks) Enhanced Extended Loops (EELs)Diagnostic Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 55 OP-15 -Interval for Pending Orders Delayed Past Due Date (continued) Availability: Available Notes: 1. According to this definition , the Applicable Due Date can change, per successive customer-initiated due date changes or delays, up to the point when a Qwest-initiated due date change occurs. At that point, the Applicable Due Date becomes fixed (Le., with no further changes) as the date on which it was set prior to the first Qwest-initiated due date change, if any. Following the first Qwest-initiated due date change, any further customer-initiated due date changes or delays are measured as time intervals that are subtracted as indicated in the formula. These delay time intervals are calculated as stated in the description. (Though infrequent, in cases where multiple Qwest- initiated due date changes occur, the stated method for calculating delay intervals is applied to each pair of Qwest-initiated due date change and subsequent customer-initiated due date change or delay. The intervals thus calculated from each pairing of Qwest and customer-initiated due dates are summed and then subtracted as indicated in the formula.) The result of this approach is that Qwest-initiated impacts on intervals are counted in the reported interval, and customer-initiated impacts on intervals are not counted in the reported interval. 2. For OP-15A, Saturday is counted as a business day for all non-dispatched orders for Resale Residence, Resale Business, and UNE-P (POTS), as well as for non-dispatched orders in the retail analogues specified above as standards. For all other non-dispatched products and for all dispatched products under OP-15A, Saturday is not counted as a business day.3. Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 56 OP-17 - Timeliness of Disconnects associated with LNP Orders Purpose: Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to which porting occurs without implementing associated disconnects before the scheduled time/date. Description: OP-17 A Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with loops, that are ported without the incidence of disconnects being made by Qwest before the scheduled time/date, as identified by associated qualifying trouble reports. Focuses on disconnects associated with timely CLEC requests for delaying the disconnects or no requests for delays. The scheduled time/date is defined as 11 :59 p.m. on (1) the due date of the LNP order recorded by Qwest or (2) the delayed disconnect date requested by the CLEC , where the CLEC submits a timely request for delay of disconnection. - A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00 m. MT on the current due date of the LNP order recorded by Qwest. OP-17B Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with loops , that are ported without the incidence of disconnects being made by Qwest before the scheduled time/date , as identified by associated qualifying trouble reports. Includes only disconnects associated with untimely CLEC requests for delaying the disconnects. A CLEC request for delay of disconnection is considered "untimely" if received by Qwest after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before 12:00 p.m. MT (noon) on the day after the current due date. Disconnects are defined as the removal of switch translations, including the 1 O-digit trigger. Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are those that the CLEC identifies as such to Qwest via trouble reports, within four calendar days of the actual disconnect date, that are confirmed to be caused by disconnects being made before the scheduled time. Includes all CLEC orders for LNP TNs completed in the reporting period , subject to exclusions specified below. Reporting Period: One month Reporting Comparisons: CLEC Aggregate and Individual CLEC Formula: ((Total number of LNP TNs ported pursuant to orders completed in the reporting period - Number of TNs with qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred) + Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100 Unit of Measure:Percent Disaggregation Reporting:Statewide Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 57 OP-17 - Timeliness of Disconnects associated with LNP Orders (continued) Exclusions: OP-17 A only Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC has failed to submit timely requests to have disconnects held for later implementation. OP-17 A & 8 Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects. LNP requests that do not involve automatic triggers (e., DID lines without separate, unique TNs and Centrex 21). Records with invalid trouble receipt dates. Records with invalid cleared, closed or due dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. OP-178 only Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to have disconnects held for later implementation. Product Reporting:LNP Standards: OP-17 A - 98.25% OP-17B - Diagnostic only, in light of its measuring only requests for delay of disconnect that are defined as untimely. Availability:Notes: Available Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 58 Maintenance and Repair MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center Purpose: Evaluates Customer access to Qwest's Interconnection and/or Retail Repair Center(s), focusing on the number of calls answered within 20 seconds. Description: Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20 seconds of the first ring. Includes all calls to the Interconnect Repair Center during the reporting period , subject to exclusions specified below. First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic Call Distributor). Answer is defined as when the call is first picked up by the Qwest agent. Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level. Qwest Retail levels. Formula: ((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100 Exclusions: Time spent in the VRU (Voice Response Unit) is not counted. Product Reporting: None Standard: Parity Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 59 MR-3 - Out of Service Cleared within 24 Hours Purpose: Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of- service trouble reports were cleared within the standard estimate for specified services (Le., 24 hours for out-of-service conditions). Description: Measures the percentage of out of service trouble reports , involving specified services, that are cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers. Includes all trouble reports, closed during the reporting period, which involve a specified service that is out-of-service (Le., unable to place or receive calls), subject to exclusions specified below. . Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and time trouble is cleared. Reporting Period: One month Unit of Measure: Percent Reporting Disaggregation Reporting: Statewide level. Comparisons: Results for producUservices listed in Product Reporting under "MSA-Type CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-3A Dispatches within MSAs;results MR-3B Dispatches outside MSAs; and MR-3C No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be disaggregated according to trouble reports involving: MR-3D In Interval Zone 1 areas; and MR-3E In Interval Zone 2 areas. Formula: ((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24 hours) + (Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100 Exclusions: Trouble reports coded as follows: For products measured from MTAS data (products listed for MSA-type disaggregation), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE Customer Instruction, Carrier, Alternate Provider). For products measured from WFA (Workforce Administration) data (products listed for Zone- type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE). Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Qwest system/network monitoring purposes. . Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting under "Zone-type Disaggregation For products measured from MTAS data (products listed for MSA-type disaggregation), trouble reports involving a "no access" delay. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. . Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. Records missinq data essential to the calculation of the measurement per the PID. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 60 MR-3 - Out of Service Cleared within 24 Hours (Continued) Product Reporting:Standards: MSA-TvDe Disaaareaation Resale Residential sinqle line service Parity with retail service Business single line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service PBX Trunks Parity with retail service Basic ISDN Parity with retail service Unbundled Network Element - Platform Parity with appropriate retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform Parity with retail Centrex (UNE-P) (Centrex) Line Splittinq Parity with retail Qwest DSL Loop Splitting NUIt: 1 Diagnostic Line Sharing CO: Parity with Qwest DSL All Other States: Parity with RES and BUS POTS Sub-Loop Unbundling CO: Parity with retailISDN-BRI All Other States: Diaqnostic Zone-tvDe Disaaareaation Resale Qwest DSL Parity with retail service Unbundled Loops Analog Loop Parity with retail Res and Bus POTS Non-loaded Loop (2 wire)Parity with retailISDN-BRI xDSL-capable Loop Parity with retail Qwest IDSL ISDN-capable Loop Parity with ISDN-BRI ADSL-qualified Loop Parity with retail Qwest DSL Availability:Notes: Available Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 61 MR-4 - All Troubles Cleared within 48 hours Purpose: Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out of service and service affecting) and on the number of such trouble reports cleared within the standard estimate for specified services (Le., 48 hours for service-affecting conditions). Description: Measures the percentage of trouble reports, for specified services , that are cleared within 48 hours of receipt of trouble reports from CLECs or from retail customers. Includes all trouble reports, closed during the reporting period , which involve a specified service subject to exclusions specified below. . Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and time trouble is cleared. Reporting Period: One month I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level. Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-4A Dispatches within MSAs;results MR-4B Dispatches outside MSAs; and MR-4C No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be disaggregated according to trouble reports involving: MR-4D In Interval Zone 1 areas; and MR-4E In Interval Zone 2 areas Formula: ((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) + (Total Trouble Reports closed in the reporting period)) x 100 Exclusions: Trouble reports coded as follows: For products measured from MTAS data (products listed for MSA-type disaggregation), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE Customer Instruction, Carrier, Alternate Provider). For products measured from WFA (Workforce Administration) data (products listed for Zone- type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE). . Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Qwest system/network monitoring purposes. . Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting under "Zone-type Disaggregation For products measured from MTAS data (products listed for MSA-type disaggregation), trouble reports involving a "no access" delay. Trouble reports on the day of installation before the installation work is reported by the technicianlinstaller as complete. . Records Involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. . Records missinq data essential to the calculation of the measurement per the PID. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 62 MR-4 - All Troubles Cleared within 48 Hours (Continued) Product Reporting:Standards: MSA-Tvoe Disaaareaation Resale Residential sinqle line service Parity with retail service Business single line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service PBX Trunks Parity with retail service Basic ISDN Parity with retail service Unbundled Network Element - Platform Parity with appropriate retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform Parity with retail Centrex (UNE-P) (Centrex) Line Splittinq Parity with retail Qwest DSL Loop Splitting NUIt:l Diagnostic Line Sharing Parity with RES and BUS POTS Sub-Loop Unbundling Diagnostic Zone-Tvoe Disaaareaation Resale Qwest DSL Parity with retail service Unbundled Loops: Analoq Loop Parity with retail Res and Bus POTS Non-loaded Loop (2 wire)Parity with retailISDN-BRI xDSL-capable Loop Parity with retail Qwest IDSL ISDN-capable Loop Parity with retailISDN-BRI ADSL-qualified Loop Parity with retail Qwest DSL Availability:Notes: Available Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 63 MR-S - All Troubles Cleared within 4 hours Purpose: Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types (including out of service and service affecting troubles) and on the number of such trouble reports cleared within the standard estimate for specified services (Le., 4 hours). Description: Measures the percentage of trouble reports for specified services that are cleared within 4 hours of receipt of trouble reports from CLECs or from retail customers. Includes all trouble reports, closed during the reporting period , which involve a specified service subject to exclusions specified below. . Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and time trouble is cleared. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate, individual CLEC and Qwest Retail results Disaggregation Reporting: Statewide level. Results for listed products will be disaggregated according to trouble reports: MR- MR- In Interval Zone 1 areas; and In Interval Zone 2 areas. Formula: ((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) + (Total Trouble Reports closed in the reporting period)) x 100 Exclusions: Trouble reports coded as follows: For products measured using WFA (Workforce Administration) data (products listed for Zone- type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE). . Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Qwest system/network monitoring purposes. . Time delays due to "no access" are excluded from repair time. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 64 MR-S - All Troubles Cleared within 4 hours (continued) Product Reporting:Standards: Zone-Type Disaggregation - Resale Primary ISDN Parity with retail service DSO Parity with retail service DS1 Parity with retail service DS3 and higher bit-rate services Parity with retail service (aggregate) Frame Relay Parity with retail service LIS Trunks Parity with Feature Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT UDIT - DS11evei Parity with DS1 Private Line Service UDIT - Above DS11evei Parity with Private Line Services above DS1 level Unbundled Loops: Non-loaded Loop (4-wire)Parity with retail DS1 DS1-capable Loop Parity with retail DS 1 Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services (aqgregate)(agqregate) E911/911 Trunks Parity with retail E911/911 Trunks Enhanced Extended Loops (EELs) - (DSO Diagnostic level) Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS 1 Private Line level) Enhanced Extended Loops (EELs) - (DS3 Diagnostic level) Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 65 MR-6 - Mean Time to Restore Purpose: Evaluates timeliness of re air, focusin Description: Measures the time actually taken to clear trouble reports. Includes all trouble reports closed during the reporting period , subject to exclusions specified below. Includes customer direct reports , customer-relayed reports, and test assist reports that result in a trouble report. . Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and time trouble is cleared. Reporting Period: One month Unit of Measure: Hours and Minutes Reporting Comparisons: CLEC aggregate individual CLEC and Qwest Retail results Disaggregation Reporting: Statewide level. Results for producUservices listed in Product Reporting under "MSA Type Disaggregation" will be reported according to trouble reports involving: MR-6A Dispatches within MSAs; MR-6B Dispatches outside MSAs; and MR-6C No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be disaggregated according to trouble reports involving: MR-6D In Interval Zone 1 areas; and MR-6E In Interval Zone 2 areas. Formula: L((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of Trouble Reports closed in the reporting period) Exclusions: Trouble reports coded as follows: For products measured from MTAS data (products listed for MSA-type disaggregation), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch , non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider). For products measured from WFA (Workforce Administration) data (products listed for Zone- type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE). Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Qwest system/network monitoring purposes. . Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting under "Zone-type Disaggregation For products measured from MTAS data (products listed for MSA-type disaggregation), trouble reports involving a "no access" delay. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. Records missin data essential to the calculation of the measurement er the PID. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 66 MR-6 - Mean Time to Restore (Continued) Product Reporting:Standards: MSA-TvDe Disaaareaation - Resale Residential sinqle line service Parity with retail service Business single line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service PBX Trunks Parity with retail service Basic ISDN Parity with retail service Unbundled Network Element - Platform Parity with like retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform Parity with retail Centrex (UNE-P) (Centrex) Line Splittinq Parity with retail Qwest DSL Loop Splittinq NOTt: 1 Diagnostic Line Sharing CO: Parity with Qwest DSL All Other States: Parity with RES and BUS POTS Sub-Loop Unbundling CO: Parity with retailISDN-BRI All Other States: Diaqnostic Zone-TvDe Disaaareaation - Resale Qwest DSL Parity with retail service Primary ISDN Parity with retail service DSO Parity with retail service DS1 Parity with retail service DS3 and higher bit-rate services Parity with retail service (aggregate) Frame Relay Parity with retail service LIS Trunks Parity with Feature Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS1 level Parity with retail DS1 Private Line UDIT - Above DS11evei Parity with retail Private Lines above DS1 level Dark Fiber - IOF Diagnostic Unbundled Loops: Analoq Loop Parity with retail Res and Bus POTS Non-loaded Loop (2-wire)Parity with retail ISDN BRI Non-loaded Loop (4-wire)Parity with retail DS1 Private Line DS1-capable Loop Parity with retail DS1 Private Line xDSL-capable Loop Parity with retail Qwest IDSL ISDN-capable Loop Parity with retail ISDN BRI ADSL-qualified Loop Parity with retail Qwest DSL Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private (aggregate)Line services (aqqreqate) Dark Fiber - Loop Diaqnostic E911/911 Trunks Parity with retail E911/911 Trunks Enhanced Extended Loops (EELs) - (DSO Diagnostic level) Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line level) Enhanced Extended Loops (EELs) - (DS3 Diagnostic level) Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 67 MR-6 - Mean Time to Restore (Continued)Availability: Notes:Available 1. Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 68 MR-7 - Repair Repeat Report Rate Purpose: Evaluates the accuracy of repair actions, focusing on the number of re eated trouble re orts received for the same line/circuit within a specified period (30 calendar days). Description: Measures the percentage of trouble reports that are repeated within 30 days on end user lines and circuits. Includes all trouble reports closed during the reporting period that have a repeated trouble report received within thirty (30) days of the initial trouble report for the same service (regardless of whether the report is about the same type of trouble for that service), subject to exclusions specified below. In determining same service Qwest will compare the end user telephone number or circuit access code of the initial trouble reports closed during the reporting period with reports received within 30 days of when the initial trouble report closed. Includes reports due to Qwest network or system causes, customer-direct and customer-relayed reports. . The 30-day period applied in the numerator of the formula below is from the date and time that the initial trouble report is closed to the date and time that the next, or "repeat" trouble report is received (Le., opened). Reporting Period: One month, reported in arrears (Le., results first appear in reports one month later than results for measurements that are not reported in arrears), in order to cover the 30-day period following the initial trouble report.Reporting Disaggregation Reporting: Statewide level. Comparisons: . Results for producUservices listed in Product Reporting under "MSA TypeCLEC Disaggregation" will be reported according to trouble reports involving: aggregate, MR-7A Dispatches within MSAs;individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches. Qwest Retail Results for products/services listed in Product Reporting under "Zone-type results Disaggregation" will be disaggregated according to trouble reports involving: MR-7D In Interval Zone 1 areas; and MR-7E In Interval Zone 2 areas. Unit of Measure: Percent Formula: ((Total trouble reports closed within the reporting period that had a repeated trouble report received within 30 calendar days of when the initial trouble report closed) + (Total number of Trouble Reports Closed in the reporting period)) x 100 Exclusions: Trouble reports coded as follows: For products measured from MTAS data (products listed for MSA-type disaggregation), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE Customer Instruction, Carrier, Alternate Provider). For products measured from WFA (Workforce Administration) data (products listed for Zone- type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE). . Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Qwest system/network monitoring purposes. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. Records with invalid trouble receipt dates. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 69 MR-7 - Repair Repeat Report Rate (Continued) Records with invalid cleared or closed dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Product Reporting:Standards: MSA-Tvpe Disaaareaation - Resale Residential single line service Parity with retail service Business single line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service PBX Trunks Parity with retail service Basic ISDN Parity with retail service Unbundled Network Element - Platform Parity with like retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform (UNE-Parity with retail Centrex P) (Centrex) Line Splitting Parity with Qwest Retail DSL Loop Splitting NOTE 1 Diagnostic Line Sharing AZ & CO: Parity with Qwest Retail DSL All Other States: Diagnostic Comparison with Qwest Retail DSL Sub-Loop Unbundling CO: Parity with RetaiIISDN-BRI All Other States: Diagnostic Zone-TvDe Disaaareaation - Resale Qwest DSL Parity with retail service Primary ISDN Parity with retail service DSO Parity with retail service DS1 Parity with retail service DS3 and higher bit-rate services Parity with retail service (aqqreqate) Frame Relay Parity with retail service LIS Trunks Parity with Feature Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS11evei Parity with retail DS1 Private Line UDIT - Above DS11evei Parity with retail Private Lines above DS 1 level Dark Fiber - IOF Diagnostic Unbundled Loops: Analoq Loop Parity with retail Res and Bus POTS Non-loaded Loop (2-wire)Parity with retail ISDN BRI Non-loaded Loop (4-wire)Parity with retail DS1 Private Line DS 1-capable Loop Parity with retail DS1 Private Line xDSL-capable Loop Parity with retail Qwest IDSL ISDN-capable Loop Parity with retail ISDN BRI ADSL-qualified Loop Parity with retail Qwest DSL Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private (aggregate)Line services (agqreqate) Dark Fiber - Loop Diaqnostic E911/911 Trunks Parity with retail E911/911 Trunks Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 70 MR-7 - Repair Repeat Report Rate (Continued) Enhanced Extended Loops (EELs) - (DSO Diagnostic level) Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line level) Enhanced Extended Loops (EELs) - (DS3 Diagnostic level) Availability:Notes: Targeted availability with July 2004 Reporting will begin at the time CLECs order results reported in September 2004 the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 71 MR-8 - Trouble Rate Purpose: Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or element. Description: Measures trouble reports by product and compares them to the number of lines in service. Includes all trouble reports closed during the reporting period, subject to exclusions specified below. Includes all applicable trouble reports, including those that are out of service and those that are only service-affecting. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level. individual CLEC and Qwest Retail results Formula: ((Total number of trouble reports closed in the reporting period involving the specified service grouping) + (Total number of the specified services that are in service in the reporting period)) x 100 Exclusions: Trouble reports coded as follows: For products measured from MT AS data, trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider). For products measured from WFA data trouble reports coded to trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE). Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Qwest system/network monitoring purposes. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 72 MR-8 - Trouble Rate (continued) Product Reporting:Standards: Resale Residential sinqle line service Parity with retail service Business sinqle line service Parity with retail service Centrex Parity with retail service Centrex 21 Parity with retail service PBX Trunks Parity with retail service Basic ISDN Parity with retail service Qwest DSL Parity with Qwest DSL service Primary ISDN Parity with retail service DSO Parity with retail service DS1 Parity with retail service DS3 and higher bit-rate services Parity with retail service (aqgregate) Frame Relay Parity with retail service Unbundled Network Element - Platform Parity with like retail service (UNE-P) (POTS) Unbundled Network Element - Platform Parity with retail Centrex 21 (UNE-P) (Centrex 21 ) Unbundled Network Element -Parity with retail Centrex Platform(UNE-P) (Centrex) Line Splittinq Parity with retail Qwest DSL Loop Splittinq NUIt: 1 Diagnostic Line Sharing CO: Parity with Qwest DSL All Other States: Parity with RES and BUS POTS Sub-Loop Unbundling CO: Parity with retailISDN-BRI All Other States: Diagnostic LIS Trunks Parity with Feature Group D (aggregate) Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS11evei Parity with retail DS1 Private Line Service UDIT - Above DS1 level Parity with retail Private Lines above DS1 level Dark Fiber - IOF Diagnostic Unbundled Loops: Analoq Loop Parity with retail Res and Bus POTS Non-loaded Loop (2-wire)Parity with retail ISDN BRI Non-loaded Loop (4-wire)Parity with retail DS1 Private Line DS 1-capable Loop Parity with retail DS1 Private Line xDSL-capable Loop Parity with retail Qwest IDSL ISDN-capable Loop Parity with retail ISDN BRI ADSL-Qualified Loop Parity with retail Qwest DSL Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services (aqqreqate)(aggregate) Dark Fiber - Loop Diaqnostic E911/911 Trunks Parity with retail E911/911 Trunks Enhanced Extended Loops (EELs) - (DSO Diagnostic level) Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line level) Enhanced Extended Loops (EELs) - (DS3 Diagnostic level) Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 73 MR-8 - Trouble Rate (continued) Availability: Available Notes:1. Reporting will begin at the time CLECs order the product, in any quantity, for three consecutive months. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 74 MR-9 - Repair Appointments Met Purpose: Evaluates the extent to which Qwest repairs services for Customers by the appointment date and time. Description: Measures the percentage of trouble reports for which the appointment date and time is met. Includes all trouble reports closed during the reporting period, subject to exclusions specified below. . Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and time trouble is cleared. Reporting Period: One month I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.Comparisons: CLEC Results for listed services will be disaggregated and reported aggregate, individual according to trouble reports involving: CLEC and Qwest Retail MR-9A Dispatches Within MSAsresults MR-9B Dispatches outside MSAs; and MR-9C No dispatches. Formula: ((Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports Closed in the Reporting Period)) x 100 Exclusions: Trouble reports coded as follows: For products measured from MT AS data, trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider). . Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Qwest system/network monitoring purposes. . Time delays due to "no access" are excluded from repair time by using the rescheduled appointment time to determine if the repair appointment is met. Trouble reports on the day of installation before the installation work is reported by the technicianlinstaller as complete. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity Resale: Residential single line service Business single line service Centrex Centrex 21 PBX Trunks Basic ISDN Unbundled Elements - Platform (UNE- (POTS) Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 75 MR-10 - Customer and Non-Qwest Related Trouble Reports Purpose: Evaluates the extent that trouble reports were customer related , and provides diagnostic information to help address potential issues that might be raised by the core maintenance and repair performance indicators. Description: Measures the percentage of all trouble reports that are attributed to the customer as a percentage of all trouble reports resolved during the reporting period , subject to exclusions specified below. Includes trouble reports closed during the reporting period coded as follows: For products measured from MT AS data, trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non- Dispatch, non-Qwest (includes CPE , Customer Instruction, Carrier, Alternate Provider) and trouble reports involving a "no access" delay for MSA type disaggregated products. For products measured from WFA (Workforce Administration) data trouble reports coded to trouble codes for Carrier Action (lEC) and Customer Provided Equipment (CPE). Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level. individual CLEC and Qwest Retail results Formula: ((Number of Trouble Reports coded to disposition codes specified above) + (Total Number of Trouble Reports Closed in the Reporting Period)) x 100 Exclusions: Subsequent trouble reports of any trouble before the original trouble report is closed Information tickets generated for internal Qwest system/network monitoring purposes. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 76 MR-10 Customer and Non-Qwest Related Trouble Reports (continued) Product Reporting:Standards: Resale Residential single line service Diagnostic Business sinqle line service Diaqnostic Centrex Diagnostic Centrex 21 Diaqnostic PBX Trunks Diagnostic Basic ISDN Diagnostic Qwest DSL Diaqnostic Unbundled Network Element - Platform Diagnostic (UNE-P) (POTS) Unbundled Network Element - Platform Diagnostic (UNE-P) (Centrex 21 ) Unbundled Network Element - Platform Diagnostic (UNE-P) (Centrex) Resale Primary ISDN Diagnostic DSO Diagnostic DS1 Diaqnostic DS3 and higher bit-rate services Diagnostic (aqqreqate) Frame Relay Diaqnostic LIS Trunks Diagnostic Unbundled Dedicated Interoffice Transport (UDIT) UDIT - DS1 level Diaqnostic UDIT - Above DS 1 level Diagnostic Unbundled Loops: Analoq Loop Diaqnostic Non-loaded Loop (2-wire)Diagnostic Non-loaded Loop (4-wire)Diaqnostic DS1-capable Loop Diagnostic xDSL-capable Loop Diaqnostic ISDN-capable Loop Diaqnostic ADSL-qualified. Loop Diaqnostic Loop types of DS3 and higher bit-rates Diagnostic (aaareaate) E911/911 Trunks Diagnostic Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 77 MR-11 - LNP Trouble Reports Cleared within 24 Hours Purpose: Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all LNP-related trouble reports are cleared within 48 hours. Description: MR-11A: Measures the percentage of specified LNP-only (Le., not unbundled-loop), residence and business, out-of-service trouble reports that are cleared within four business hours of Qwest receiving these trouble reports from CLECs. Includes only trouble reports that are received on or before the currently-scheduled due date of the actual LNP-related disconnect time/date, or the next business da , that are confirmed to be caused by disconnects being made before the scheduled time, and that are closed during the reporting period , subject to exclusions specified below. MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours of Qwest receiving these trouble reports from CLECs. Includes all LNP-only trouble reports, received within four calendar days of the actual LNP- related disconnect date and closed during the reporting period. The "currently-scheduled due date/time" is the original due date/time established by Qwest in response to GLEe/customer request for disconnection of service ported via LNP or, if CLEC submits to Qwest a timely or untimely request for delay of disconnection, it is the GLEe/customer-requested later date/time. . A request for delay of disconnection is considered timely if received by Qwest before 8:00 p.m. MT on the due date that Qwest has on record at the time of the request. . A request for delay of disconnection is considered untimely if received by Qwest after 8:00 p.m. MT on the due date and before 12:00 p.m. MT (noon) on the day after the due date Time measured is from the date and time Qwest receives the trouble report to the date and time trouble is cleared. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC Aggregate and Individual CLEC Disaggregation Reporting: Statewide level (all are non-dispatched" Formula: MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles confirmed to be caused by disconnects, that Qwest executed before the currently-scheduled due date/time, that were closed in the reporting period and cleared within four business hours) + (Total Number of specified out of service LNP-only Trouble Reports for LNP-related troubles confirmed to be caused by disconnects that Qwest executed before the currently- scheduled due date/time, that were closed in the reporting period)) x 100 MR-11 B = ((Number of specified LNP-only Trouble Reports closed in the reporting period that were cleared within 48 hours) + (Total Number of specified LNP-only Trouble Reports closed in the reporting period)) x 100 Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 78 MR-11 - LNP Trouble Reports Cleared within 24 Hours (Continued) Exclusions: Trouble reports attributed to customer or non-Qwest reasons Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects. . Subsequent trouble reports of LNP trouble before the original trouble report is closed. For MR-11 B only: Trouble reports involving a "no access" delay. Information tickets generated for internal Qwest system/network monitoring purposes. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. Records missinq data essential to the calculation of the measurement per the PID. Product Reporting: LNP Standards: MR-11A: If OP-17 result meets its standard , the MR-11A standard is Diagnostic. If OP-17 result does not meet its standard, the MR-11A standard is as follows: For 0-20 trouble reports : No more than 1 ticket cleared in :;:. four business hours For:;:. 20 trouble reports : The lesser of 95% or Parity with MR- results for Retail Residence and Business MR-11 B: For 0-20 trouble reports : No more than 1 ticket cleared:;:. 48 hours For :;:. 20 trouble reports : The lesser of 95% or Parity with MR- results for Retail Residence and Business * Based on MR-11A denominator'. Availability: Available ** Based on MR-11 B denominator. Notes: Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 79 Billing BI-1 - Time to Provide Recorded Usage Records Purpose: Evaluates the timeliness with which Qwest provides recorded daily usage records to CLECs. Description: Measures the average time interval from date of recorded daily usage to date usage records are transmitted or made available to CLECs as applicable. BI-1A - Measures recorded daily usage for UNEs and Resale and incl udes indust standard electronically transmitted usage records for feature group switched access N TE 1 local measured usage, local message usage, toll usage, and local exchange service components priced on a per-use basis, subject to exclusions specified below. BI-1 B - Measures the percent of recorded daily usage for Jointly provided switched access provided within four days. This includes usage created by the CLEC and Qwest or IXC providing access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group , Feature Group D, Phone to Phone IP Telephony, 8XX access, and 900 access and their successors or similar Switched Access services. BI-1 C - Provides separate reporting for two elements captured in BI-1A above, as follows: . BI-1C-1 - Measures recorded daily usage for UNEs and Resale and includes industrY standard electronically transmitted usage records for feature group switched access, NOTE 1 subject to exclusions specified below. . BI-1C-2 - Measures recorded daily usage for UNEs and Resale and includes industry standard electronically transmitted usage records for local measured usage, local message usage, toll usage, and local exchange service components priced on a per-use basis, subject to exclusions specified below. Reporting Period: One month Unit of Measure: BI-, BI-1C-, BI-1C-2: Average Business Da BI-1B: Percent Disaggregation Reporting: State level.Reporting Comparisons: CLEC aggregate individual CLECs, and Qwest Retail results Formula: BI-, BI-1C-, BI-1 C-2 (for specified products & records) = L(Date Record Transmitted or made available - Date Usage Recorded) + (Total number of records) BI-1 B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total daily usage records for Jointly provided switched access in the report period)) x 100 Exclusions: Instances where the CLEC requests other than daily usage transmission or availability. Duplicate records. Product Reporting: . UNEs and Resale . Jointly-provided Switched Access Standards: BI-1A: Parity with Qwest retail. BI-1B: 95% within 4 business days BI-1C-, BI-1C-2: Diagnostic Comparison with the Qwest Retail results used in standard for BI- Availability: Available Notes: 1. "Feature group switched access" includes all type 11 OXXX detail records for Feature Groups A, B , C, and D. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 80 BI-2 - Invoices Delivered within 10 Days Purpose: Evaluates the timeliness with which Qwest delivers industry standard electronically transmitted bills to CLECs, focusing on the percent delivered within ten calendar days. Description: Measures the percentage of invoices that are delivered within ten days, based on the number of days between the bill date and bill delivery. Includes all industry standard electronically transmitted invoices for local exchange services and toll , subject to exclusions specified below. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: Combined Qwest Disaggregation Reporting: State level Retail/CLEC results (Parity by design) Formula: ((Count of Invoices for which Bill Transmission Date to Bill Date is ten calendar days or less) + (Total Number of Invoices)) x 100 Exclusions: Bills transmitted via paper, magnetic tape, CD-ROM, diskette. Records with missing data essential to the calculation of the measurement per the PID. Product Reporting:Standard: UNEs and Resale Parity by design. Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 81 BI-3 - Billing Accuracy - Adjustments for Errors Purpose: Evaluates the accuracy with which Qwest bills CLECs, focusing on the percentage of billed revenue adiusted due to errors. Description: Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total billed revenue. Both the billed revenue and amounts adjusted off bills due to error are calculated from bills rendered in the reporting period. Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the reporting period that involve, either in part or in total, adjustment codes related to billing errors. (Each adiustment thus qualifyinq is added to the sum in its entirety. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate Disaggregation Reporting: State level. individual CLECs, and Qwest Retail results Formula: (L:(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to Errors) + (Total Billed Revenue billed in Reporting Period)) x 100 Exclusions: . BI-3A - UNEs and Resale - None . BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of GLEe-caused errors in return of minutes of use Product Reporting:Standards: BI-3A - UNEs and Resale BI-3A - UNEs and Resale: Parity with Qwest BI-3B - Reciprocal Compensation Minutes of retail bills. Use (MOU)BI-3B - Reciprocal Compensation (MOU) - 95% Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 82 BI-4 - Billing Completeness Purpose: UNEs and Resale - Evaluates the completeness with which Qwest reflects non-recurring and recurring charges associated with completed service orders on the bills. Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which Qwest reflects the revenue for Local Minutes of Use associated with CLEC local traffic over Qwest's network on the bills. Description: BI-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges associated with completed service orders appear on the correct bill.* BI-4B - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local minutes of use appearing on the correct (current) bill.* * Correct bill = next available bill Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level. individual CLECs, and Qwest Retail results Formula: BI-4A - UNEs and Resale = (L(Count of service orders with non-recurring and recurring charges associated with completed service orders on the bills that are billed on the correct bill + total count of service orders with non-recurring and recurring charges associated with completed service orders billed on the bill)) x 100 . BI-4B - Reciprocal Compensation MOU = (~(Revenue for Local Minutes of Use billed on the correct* bill + Total revenue for Local Minutes of Use collected during the month)) x 100 Exclusions: None Product Reporting:Standards: UNEs and Resale 81-4A - UNEs and Resale: Parity with Qwest Reciprocal Compensation (MOU)Retail bills. 81-48 - Reciprocal Compensation (MOU): 95% Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 83 Database Updates DB-1 - Time to Update Databases Purpose: Evaluates the time required for updates to the databases of E911 , LlDB, and Directory Builder. Description: Measures the average time required to update the databases of E911 , LlDB, and Directory Builder. Includes all database updates as specified under Disaggregation Reporting completed during the reporting period. For DB-1A the time to update the E911 database is provided by the third party vendor that performs the update. The elapsed time is captured automatically by the database system. There are no "individual E911 database update records" provided with which to measure the database update process. The numerator of DB-1A is calculated by multiplying the vendor-calculated results (Average Minutes in Process Time) by the denominator (Count of records Processed). This method produces a result from the vendor data that is the same as that which would be produced by totalling the update times from individual E911 database update records. Reporting Period: One month Unit of Measure: E911 - Hrs: Mins. LlDB & Directory Listinqs - Seconds Disaggregation Reporting: DB-1A: E911 for Qwest Retail and Reseller GLEe-State level DB-1 B: LlDB for Qwest Retail, Reseller CLEC and Facilities Based CLEC - Multi state region-wide level DB-1 C-1: Listings for all Provider types including Qwest Retail , Reseller CLEC , and Facilities Based CLEC, ILEC and Unknown Provider, Electronically Submitted , Electronically Processed- Sub-region applicable to state Reporting Comparisons: DB-1A - E911: Combined results for Qwest Retail and Reseller CLEC Aggregate; DB-1B - LlDB: Combined results for all Qwest Retail, Reseller CLEC and Facilities Based CLEC updates; DB-1 C-1 - Listings: Combined results for all Provider types including Qwest Retail, Reseller CLEC, and Facilities Based CLEC , ILEC and Unknown Provider, Electronically Submitted Electronically Processed updates. NOTE 1 Formula: L((Date and Time of database update for each database update as specified under Disaggregation Reporting in the reporting period) - (Date and Time of submissions of data for entry into the database for each database update as specified under Disaggregation Reporting in the reporting period)) + Total database updates as specified under Disaggregation Reporting completed in the reporting period Exclusion: Invalid start/stop dates/times. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 84 DB-1 - Time to Update Databases (continued) Product Reporting:Standards: Not applicable (Reported by database type)DB-1A-E911: Parity by design DB-1B-LlDB: Parity by design DB-1C-1 - Listings: Parity by design Availability:Notes: Available Because they cannot be separated , results for Qwest Retail, Reseller CLEC, Facilities-based CLECs, ILEC and Unknown Provider updates are reported combined within these disaggregations. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 85 DB-2 - Accurate Database Updates Purpose: Evaluates the accuracy of database updates completed without errors in the reporting period. Description: Measures the percentage of database updates completed without errors in the reporting period. Includes all database updates as specified under Disaggregation Reporting completed during the reporting period. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons:Disaggregation Reporting: DB-2C-1 Listings - Combined results for all DB-2C-, Listings for Qwest Retail, Reseller Qwest Retail , Reseller CLEC and Facilities-CLEC, and Facilities-Based CLEC Electronically Based CLEC Electronically Submitted Submitted, Electronically Processed updates: Electronically Processed updates Statewide Formula: (Total database updates as specified under Disaggregation Reporting completed without errors in the reporting period + Total database updates as specified under Disaggregation Reporting completed in the reporting period) x 100 Exclusions: Invalid start/stop dates/times. Product Reporting:Standards: Not applicable (Reported by database type)DB-2C-1 - Listings: Parity by design NOTE 1 Availability:Notes: Available Qwest retail and Reseller CLECs are parity by design. Because Facilities-based CLEC Electronically Submitted, Electronically Processed cannot be separated out from Reseller CLECs they are reported combined within this disaggregation. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 86 Directory Assistance DA-1 - Speed of Answer - Directory Assistance Purpose: Evaluates timeliness of customer access to Qwest's Directory Assistance operators, focusing on how long it takes for calls to be answered. Description: Measures the average time following first ring until a call is first picked up by the Qwest agenUsystem to answer Directory Assistance calls. Includes all calls to Qwest directory assistance during the reporting period. Because a system (electronic voice) prompts for city, state, and listing requested before the actual operator comes on the line, the first ring is defined as when the voice response unit places the call into queue. Measurements are taken by sampling calls from the network queue at 10-second intervals. A count of calls in the queue is taken for every sampling event (1 O-second snapshot), and this count is multiplied by 10 to get a measurement of waiting intervals. Using this method , calls that enter the queue after a sample is taken but exit before the next sample is taken are not counted , Le., are effectively counted as a zero interval. However, this situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted. Reporting Period: One month Unit of Measure: Seconds Reporting Comparisons: Results for Qwest and Disaggregation Reporting: all CLECs are combined.Sub-region applicable to state Formula: I.((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center) Exclusions: Abandoned Calls are not included in the total number of calls answered by the center. Product Reporting: None Standard: Parity by design Availability:Notes: Available Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 87 Operator Services 05-1 - Speed of Answer - Operator Services Purpose: Evaluates timeliness of customer access to Qwest's operators, focusing on how long it takes for calls to be answered. Description: Measures the time following first ring until a call is answered by the Qwest agent. Includes all calls to Qwest's operator services during the reporting period, subject to exclusions specified below. Measurements are taken by sampling calls from the network queue at 10-second intervals. A count of calls in the queue is taken for every sampling event (1 O-second snapshot), and this count is multiplied by 10 to get a measurement of waiting intervals. Using this method, calls that enter the queue after a sample is taken but exit before the next sample is taken are not counted, Le., are effectively counted as a zero interval.However, this situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted. Reporting Period: One month Unit of Measure: Seconds Reporting Comparisons: Qwest and all CLECs Disaggregation Reporting: are aggregated in a single measure.Sub-region applicable to state Formula: 1:((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center) Exclusions: Abandoned Calls are not included in the total number of calls answered by the center. Product Reporting: None Standard:Parity by design Availability:Notes: Available Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 88 Network Performance NI-1 - Trunk Blocking Purpose: Evaluates factors affecting completion of calls from Qwest end offices to CLEC end offices, compared with the completion of calls from Qwest end offices to other Qwest end offices, focusing on average busy-hour blockinq percentaqes in interconnection or interoffice final trunks. Description: Measures the percentage of trunks blocking in interconnection and interoffice final trunks. Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk qroups that are in service durinq the reporting period , subject to exclusions specified below. Reporting Period: One month I Unit of Measure: Percent Blockage Reporting Comparisons: Disaggregation Reporting: Statewide level. CLEC aggregate Reports the percentage of trunks blocking in interconnection final trunks individual CLEC, and reported by: Qwest Interoffice trunk NI-1A Interconnection (LIS) trunks to Qwest tandem offices, with TGSR-blocking results. related exclusions applied as specified below; NI-1 B LIS trunks to Qwest end offices, with TGSR-related exclusions applied as specified below; NI-1C LIS trunks to Qwest tandem offices, without TGSR-related exclusions; NI-1D LIS trunks to other Qwest end offices, without TGSR-related exclusions. Formula: H2:(Blockage in Final Trunk Group of Specified Type)x(Number of Circuits in Trunk Group)) + (Total Number of Final Trunk Circuits in all Final Trunk GroupsH x 100 Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type being measured. Exclusions: For NI-1A and NI-1B onl Trunk groups, blocking in excess of one percent in the reporting period , for which: - A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or CLECs do not submit, within 20 calendar days of receiving a TGSR:a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE b) Trouble Reports; orc) Notification of traffic re-routing (as described in Note 1 below). For NI-NI-NI-and NI-1D: Trunk groups , blocking in excess of one percent in the reporting period , for which Qwest can identify, in time to incorporate in the regular reporting of this measurement, the cause as being attributable to: Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure circumstances; The CLEC placing trunks in a "busy" condition; Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely forecast to Qwest. (This portion of the exclusion is limited to being applied in (a) the month the LIS requests could not be fulfilled , due to lack of facilities, and (b) each month thereafter up to the month following facility availability OR to five months after the month the LIS requests could not be fulfilled , whichever is sooner NOT 4); or Isolated incidences of blocking, about which Qwest provides notification to the CLEC, that (a) are not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by CLEC or Qwest, and (c) thus, do not require an actionable TGSR. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 89 NI-1 - Trunk Blocking (Continued) . Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review period. Toll trunks, non-final trunks, and trunks that are not connected to the public switched network. . One-way trunks originating at CLEC end offices. . Qwest official services trunks, local interoffice operator and directory assistance trunks, and local interoffice 911/E911 trunks. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the PID. Product Reporting: Standards:LIS Trunks Where NI-1A ~ 1%: Where NI-1A:::- 1%: Where NI-1B ~ 1%: Where NI-1B :::-1%: NI-1C andNI-1D: Availability: Available 1 % Parity with Qwest Interoffice Trunks to tandems 1 % Parity with Qwest Interoffice Trunks to end offices Diagnostic NOTE Notes: 1. Qwest uses TGSRs to notify CLECs when trunk blocking exceeds standard thresholds or is determined to be persistent. To respond properly to TGSRs, a CLEC must (a) submit within 20 days ASRs to provide necessary trunk augmentations to avoid further blocking, (b) notify Qwest within 20 days that it is initiating a Trouble Report where Qwest traffic routing problems are causing the blocking referenced by the TGSR, or (c) notify Qwest that the CLEC will undertake its own re-routing of traffic within 20 days to alleviate the blocking. 2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in the month in which the above-specified 20-day response period ends. Thus, any trunk group excluded in one month will not be excluded in the next month, unless there is (a) a 20-day period following a TGSR ends in that month, (b) there is another TGSR applicable to the next month for the same trunk group or (c) an exception documented, in lieu of issuing a subsequent TGSR, where the CLEC's response to the previous TGSR indicated that, for its own reasons, it plans to take no action at any time to augment the trunk group. 3. CLEC delays are reflected by GLEe-initiated order supplements that move the due date later. a) Qwest-initiated due date delays , including supplements made pursuant to Qwest requests to delay due dates, shall not be counted as CLEC delays in this measurement. b) Qwest-initiated due date changes to earlier dates that the CLEC does not meet shall not be counted as a CLEC delay in this measurement unless the earlier dates were mutually agreed-upon. c) CLEC delays (e. , " customer not ready" in advance of a due date) that do not contribute to a Qwest-established due date being missed shall not be counted as a CLEC delay in this measurement. 4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period of time that treats the unforecasted ASR as if it were, in effect, the first forecast for the facilities needed. a) Given that forecast advance intervals are currently six months, this provision allows the exclusion to apply for no longer than that period of time. b) Nevertheless, this limitation to the exclusion also recognizes that facilities may become available sooner and, if so, reduces the limitation accordingly. In that context, this limitation recognizes that, absent a CLEC forecast, Qwest still retains a responsibility to provide facilities for the ASR, although in a longer timeframe than for ASRs covered by forecasts. NI-1C and NI-1D will be reported for information purposes only, with no standard to be applied. c) This limitation may change depending on the outcome of separate workshops dealing with issues of interconnection forecasting. 5. NI-1C and NI-1D will be reported for information purposes only, with no standard to be applied. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 90 NP-1 - NXX Code Activation Purpose: Evaluates the timeliness of Qwest's NXX code activation prior to the LERG effective date or by the revised" effective date, as set forth herein. Description: NP-1A: Measures the percentage of NXX codes activated in the reporting period that are actually loaded and tested prior to the LERG effective date or the "revised" date, subject to exclusions shown below. NP-1B: Measures the percentage of NXX codes activated in the reporting period that are delayed beyond the LERG date or "revised" date due to Qwest-caused Interconnection facility delays subject to exclusions shown below. Included among activations counted as a Qwest delay in this sub-measurement are cases in which "6 codes" NOTE 1 associated with the Qwest interconnection facilities are provided late by Qwest to the CLEC. . Qwest must receive complete and accurate routing information required for code activation , which includes but is not limited to "6 codes" for all interconnection trunk groups associated with the activation no less than 25 days prior to the LERG Due Date or Revised Due Date. . The "revised" date, for purposes of this measurement, is a GLEe-initiated renegotiation of the activation effective date that is no less than 25 days after Qwest receives complete and accurate routing information required for code activation, which includes but is not limited to "6 codes" for all interconnection trunk groups associated with the activation. . The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to Qwest. . NXX code activation is defined as complete when all translations associated with the new NXX are complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if different than the LERG date). The NXX code activation completion process includes testing, including calls to the test number when provided. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate individual CLEC and Qwest Retail results. Formula: NP-1A = ((Number of NXX codes loaded and tested in the reporting period prior to the LERG effective date or the "revised" date) + (Number of NXX codes loaded and tested in the reporting period)) x 100 Disaggregation Reporting: Statewide. NP-1 B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the LERG effective date or "revised" date affected by Qwest Interconnection Facility Delays) + (Number of NXX codes loaded and tested in the reporting period, including NXX codes loaded and tested in the reporting period that were delayed past the LERG effective date or the "revised" date due to Interconnection Facility Delays)) x 100 Exclusions: NP-1A: NXX code activations completed after the LERG date or "revised" date due to delays in the installation of Qwest provided interconnection facilities associated with the activations. NOTE 2 NP-1A and NP-1B: NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than industry standard (currently 45 calendar days). NXX codes where QWEST received complete and accurate routing information required for code activations less than 25 days prior to the LERG due date or Revised due date. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 91 NP-1 - NXX Code Activation (continued) Product Reporting: None Standards: NP-1A: Parity NP-1B: Diagnostic Availability:Notes: Available 6 codes" are industry-standard designators for local interconnection trunk groups , consisting of 2 alpha letters and six numeric digits. Only Qwest-provided interconnection facilities are noted in this exclusion, because delays related to facilities provided by CLECs or others are accounted for by revising the due date. Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 92 Collocation CP-1 - Collocation Completion Interval Purpose: Evaluates the timeliness of Qwest's installation of collocation arrangements for CLECs, focusing on the average time to complete such arrangements. Description: Measures the interval between the Collocation Application Date and Qwest's completion of the collocation installation. Includes all collocations of types specified herein that are assigned a Ready for Service (RFS) date by Qwest and completed during the reporting period, subject to exclusions specified below. Collocation types included are: physical cageless, fhysical caged, shared physical caged , physical- line sharing, cageless-line sharing, and virtual. NOT 1 . The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid application for collocation. In cases where the CLEC's collocation application is received by Qwest on a weekend or holiday, the Collocation Application Date is the next business day following the weekend or holiday. Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and installing DC power plant, standby generators, heating, venting or air conditioning equipment. Completion of the collocation installation is the date on which the requested collocation arrangement is "Ready For Service" as defined in the Definition of Terms section herein. Establishment of RFS Dates:RFS dates are established according to intervals specified in interconnection agreements. Where an interconnection agreement does not specify intervals, or where the CLEC requests, RFS dates are established as follows: Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven or fewer calendar days after the quote date and, for virtual collocations, where the CLEC provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 90 calendar days after the Collocation Application Date for collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations:120 calendar days after the Collocation Application Date for collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or more calendar days after the quote date and , for virtual collocations, where the CLEC provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date, the RFS date shall be: Forecasted Collocations:90 calendar days after the quote acceptance date for collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations: 120 calendar days after the quote acceptance date for collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer calendar days after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar days after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 93 CP-1 - Collocation Completion Interval (continued) collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready for virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days after the quote date and (2) provides the equipment to be collocated to Qwest more than "53 calendar days after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. All Collocations sical virtual forecasted or unforecasted uirin Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation Application Date, or (2) for virtual collocations, 45 days following the date equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are required. Qwest will provide to the CLEC, as part of the quotation, the need for and the duration of, such extended intervals. When a CLEC submits six (6) or more Collocation applications in a one-week period in any state completion intervals will be individually negotiated. These collocation arrangements will be included in CP-1 A , - 1 B, or -1 C according to the interval criteria specified below for these measurements. Where there is a GLEe-caused delay, the RFS Date is rescheduled . RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond Qwest's control, but not for Qwest reasons. . Where CLECs do not accept the quote within thirty days of the quote date, the application is considered expired. CP-Measures collocation installations for which the scheduled interval from Collocation Application Date to RFS date is 90 calendar days or less. CP-1 B Measures collocation installations for which the scheduled interval from Collocation Application Date to RFS date is 91 to 120 calendar days. CP-1 C Measures collocation installations for which the scheduled interval from Collocation Application Date to RFS date is 121 to 150 calendar days. Reporting Period: One month Unit of Measure: Calendar Days Reporting Comparisons: CLEC aggregate and individual CLEC results Disaggregation Reporting: Statewide. Formula: (for CP-, CP-1B and CP-1C) 1:((Collocation Completion Date) - (Complete Application Date)) + (Total Number of Collocations Completed in Reporting Period) Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 94 CP-1 - Collocation Completion Interval (continued) Exclusions: . CP-1A: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90 calendar days from Collocation Application Date to RFS date. . CP-1 B: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 91 calendar days or longer than 120 calendar days from Collocation Application Date to RFS date. . CP-1 C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121 calendar days or longer than 150 calendar days from Collocation Application Date to RFS date. lications. Standards: CP-1 A: 90 calendar days CP-1 B: 120 calendar days CP-1 C: 150 calendar da s Availability: Available Notes: 1. Collocations covered by this measurement are central office related. As additional types of central office collocation are defined and offered, they will be included in this measurement. Non-central office-based types of collocation (such as remote collocation and field connection points) will be considered for either inclusion in this measurement, or in new, separate measurements, after the terms, conditions, and processes for such collocation types become finalized, accepted, mature (Le., six months of experience from first installations), and ordered in volumes warranting re ortin Le., consistent! more than two er month in an state. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 95 CP-2 - Collocations Completed within Scheduled Intervals Purpose: Evaluates the extent to which Qwest completes collocation arrangements for CLECs within the standard intervals or intervals established in interconnection agreements. Description: Measures the percentage of collocation applications that are completed within standard intervals, including intervals set forth in interconnection agreements. Includes all collocations of types specified herein that are assigned a Ready for Service Date RFS date Qwest and that are completed within the reporting period, including those with GLEe-requested RFS dates longer than the standard interval and those with extended RFS dates negotiated with the CLEC (including supplemented collocation orders that extend the RFS date) subject to exclusions specified below. Collocation types included are: physical ca~eless, physical caged, shared physical caged , physical-line sharing, cageless-line sharing, and virtual. OTE 1 . The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid application for collocation. In cases where the CLEC's collocation application is received by Qwest on a weekend or holiday, the Collocation Application Date is the next business day following the weekend or holiday. Major Infrastructure Modifications are defined as conditioning the collocation space, obtaining permits, and installing DC power plant, standby generators, heating, venting or air conditioning equipment. . A collocation arrangement is counted as met under this measurement if its RFS date is met. Establishment of RFS Dates: RFS dates are established as follows , except where interconnection agreements require different intervals, in which case the intervals specified in the interconnection agreements apply: Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven or fewer calendar days after the quote date and , for virtual collocations, where the CLEC provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date the RFS date shall be: Forecasted Collocations: 90 calendar days after the Collocation Application Date for physical collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations: 120 calendar days after the Collocation Application Date for physical collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Collocation Applications with Late Quote Acceptance and, for Virtual Collocations , also with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or more calendar days after the quote date and, for virtual collocations, where the CLEC provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date the RFS date shall be: Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations:120 calendar days after the quote acceptance date for collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer calendar days after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar days after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready - for Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 96 CP-2 - Collocations Completed within Scheduled Intervals (continued) virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar days after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. All Collocations sical virtual forecasted or unforecasted uirin or Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation Application Date, or (2) for virtual collocations, 45 calendar days following the date equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are required. Qwest will provide to the CLEC, as part of the quotation , the need for, and the duration of such extended intervals. . When a CLEC submits six (6) or more Collocation applications in a one-week period in any state completion intervals will be individually negotiated. These collocation arrangements will be included in CP- , - , or -2C according to the criteria specified below for these measurements. . Where there is a GLEe-caused delay, the RFS Date is rescheduled. . Where CLECs do not accept the quote within thirty calendar days of the quote date, the application is considered expired. CP-Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. CP-Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for which CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. CP-All Collocations requiring Major Infrastructure Modifications and Collocations with intervals longer than 120 days: Measures all collocation installations requiring Major Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar days after the Collocation Application Date. Reporting Comparisons: CLEC aggregate and individual CLEC results I Unit of Measure: Percent Disaggregation Reporting: Statewide level. Reporting Period: One month Formula: (for CP-, CP-2B and CP-2C) ((Count of Collocations for which the RFS is met) + (Total Number of Collocations Completed in the Reporting Period)) x 100 Exclusions: . RFS dates missed for reasons beyond Qwest's control. Cancelled or expired requests. Product Reporting: None Standards: CP-2A & -2B: 90% CP-2C: 90% Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 97 CP-2 - Collocations Completed within Scheduled Intervals (continued) Availability: Available Notes:1. Collocations covered by this measurement are central office related. As additional types of central office collocation are defined and offered, they will be included in this measurement. Non-central office-based types of collocation (such as remote collocation and field connection points) will be considered for either inclusion in this measurement, or in new, separate measurements, after the terms, conditions, and processes for such collocation types become finalized , accepted , mature (Le., six months of experience from first installations), and ordered in volumes warranting re ortin Le., consistentl more than two er month in an state. Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 98