20060830Application Part III.pdf

Section 12
Access to Operational Support Systems (OSS)
Section 12.0 - ACCESS TO OPERATIONAL SUPPORT SYSTEMS (055)
12.Description
12.Qwest has developed and shall continue to provide Operational Support System
(OSS) interfaces using electronic gateways and manual processes. These gateways act as a
mediation or control point between CLEC's and Qwest's ass. These gateways provide security
for the interfaces, protecting the integrity of the Qwest ass and databases. Qwest's ass
interfaces have been developed to support Pre-ordering, Ordering and Provisioning,
Maintenance and Repair and Billing. This section describes . the interfaces and manual
processes that Qwest has developed and shall provide to CLEC. Additional technical
information and details shall be provided by Qwest in training sessions and documentation and
support, such as the "Interconnect Mediated Access User s Guide." Qwest will continue to
make improvements to the electronic interfaces as technology evolves, Qwest's legacy systems
improve, or CLEC needs require. Qwest shall provide notification to CLEC consistent with the
provisions of the Change Management Process (CMP) set forth in Section 12.2.
12.Through its electronic gateways and manual. processes, Qwest shall provide
CLEC non-discriminatory access to Qwest's ass for Pre-ordering, Ordering and Provisioning,
Maintenance and Repair, and Billing functions. For those functions with a retail analogue , such
as pre-ordering and ordering and Provisioning of resold services, Qwest shall provide CLEC
access to its ass in substantially the same time and manner as it provides to itself. For those
functions with no retail analogue , such as pre-ordering and ordering and Provisioning of
Unbundled Elements, Qwest shall provide CLEC access to Qwest's ass sufficient to allow an
efficient competitor a meaningful opportunity to compete. Qwest will comply with the standards
for access to ass set forth in Section 20. Qwest shall deploy the necessary systems and
personnel to provide sufficient access to each of the necessary ass functions. Qwest shall
provide assistance for CLEC to understand how to implement and use all of the available ass
functions. Qwest shall provide CLEC sufficient electronic and manual interfaces to allow CLEC
equivalent access to all of the necessary ass functions. Through its web site, training,
disclosure documentation and development assistance, Qwest shall disclose to CLEC any
internal business rules and other formatting information necessary to ensure that CLEC'
requests and orders are processed efficiently. Qwest shall provide training to enable CLEC to
devise its own course work for its own employees. Through its documentation available to
CLEC, Qwest will identify how its interface differs from national guidelines or standards. Qwest
shall provide ass designed to accommodate both current demand and reasonably foreseeable
demand.
12.055 Support for Pre-Ordering, Ordering and Provisioning
12.Local Service Request (LSR) Ordering Process
12.Qwest shall provide electronic interface gateways for submission of
LSRs, including both an Electronic Data Interchange (EDI) interface and a Graphical
User Interface (GUI).
12.The interface guidelines for EDI are based upon the Order & Billing
Forum (OBF) Local Service Order Guidelines (LSOG), the Telecommunication Industry
Forum (TCIF) Customer Service Guidelines; and the American National Standards
Institute/Accredited Standards Committee (ANSI ASC) X12 protocols. Exceptions to the
above guidelines/standards shall be specified in the EDI disclosure documents.
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12.The GUI shall provide a single interface for Pre-Order and Order
transactions from CLEC to Qwest and is browser based. The GUI interface shall be
based on the LSOG and utilizes a WEB standard technology, Hyper Text Markup
Language (HTML), JAVA and the Transmission Control Protocol/lnternet Protocol
(TCP/IP) to transmit messages.
12.Functions Pre-ordering - Qwest will provide real time, electronic access
to pre-order functions to support CLEC's ordering via the electronic interfaces described
herein. Qwest will make the following real time pre-order functions available to CLEC:
12.1.4.1 Features , services and Primary Interexchange Carrier (PIC)
options for IntraLATA Toll and InterLATA Toll available at a valid service
address;
12.1.4.Access to Customer Service Records (CSRs) for Qwest retail or
resale End User Customers. The information will include Billing name, service
address, Billing address, service and feature subscription , Directory Listing
information, and Long Distance Carrier identity;
12.1.4.Telephone number request and selection;
12.1.4.4 Reservation of appointments for service installations requiring
the dispatch of a Qwest technician on a non-discriminatory basis;
12.1.4.Information regarding whether dispatch is required for service
installation and available installation appointments;
12.1.4.Service address verification;
12.1.4.Facility availability, Loop qualification, and Loop make-up
information , including, but not limited to, Loop length, presence of Bridged Taps
repeaters , and loading coils.
12.1.4.A list of valid available CFAs for Unbundled Loops.
12.1.4.A list of one to five (1-5) individual Meet Points or a range of
Meet Points for shared Loops.
12.2.1.4.10 Design Layout Record (DLR) Query which provides the layout
for the local portion of a circuit at a particular location where applicable.
12.Dial-Up Capabilities
12.Intentionally Left Blank.
12.Intentionally Left Blank.
12.When CLEC requests from Qwest more than fifty (50) SecurlDs
for use by CLEC Customer service representatives at a single CLEC location
CLEC shall use a T1 line instead of dial-up access at that location. If CLEC is
obtaining the line from Qwest, then CLEC shall be able to use SecurlDs until
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such time as Qwest provisions the T1 line and the line permits pre-order and
order information to be exchanged between Qwest and CLEC.
12.Access Service Request (ASR) Ordering Process
12.Qwest shall provide a computer-to-computer batch file interface
for submission of ASRs based upon the OBF Access Service Order Guidelines
(ASOG). Qwest shall supply exceptions to these guidelines in writing in sufficient
time for CLEC to adjust system requirements.
12.Facility Based EDI Listing Process -- Qwest shall provide a Facility
Based ED! Listing interface to enable CLEC Listing data to be translated and passed
into the Qwest Listing database. This interface is based upon OBF LSOG and ANSI
ASC X12 standards. Qwest shall supply exceptions to these guidelines/standards in
writing in sufficient time for CLEC to adjust system requirements.
12.Qwest will establish interface contingency plans and disaster recovery
plans for the interfaces described in this Section. Qwest will work cooperatively with
CLECs through the CMP process to consider any suggestions made by CLECs to
improve or modify such plans. CLEC specific requests for modifications to such plans
will be negotiated and mutually agreed upon between Qwest and CLEC.
12.Ordering and Provisioning - Qwest will provide access to ordering and
status functions. CLEC will populate the service request to identify what features
services , or elements it wishes Qwest to provision in accordance with Qwest's published
business rules.
12.Qwest shall provide all Provisioning services to CLEC during the
same business hours that Qwest provisions services for its End User Customers.
Qwest will provide out-of-hours Provisioning services to CLEC on a non-
discriminatory basis as it provides such Provisioning services to itself, its End
User Customers, its Affiliates or any other Party. Qwest shall disclose the
business rules regarding out-of-hours Provisioning on its wholesale web site.
12.When CLEC places an electronic order, Qwest will provide
CLEC with an electronic Firm Order Confirmation notice (FOC). The FOC will
follow industry-standard formats and contain the Qwest Due Date for order
completion. Upon completion of the order, Qwest will provide CLEC with an
electronic completion notice which follows industry-standard formats and which
states when the order was completed. Qwest supplies two (2) separate
completion notices: 1) service order completion (SOC) which notifies CLEC that
the service order record has been completed, and 2) Billing completion that
notifies CLEC that the service order has posted to the Billing system.
12.When CLEC places a manual order, Qwest will provide CLEC
with a manual Firm Order Confirmation notice. The confirmation notice will follow
industry-standard formats. Upon completion of the order, Qwest will provide
CLEC with a completion notice which follows industry-standard formats and
which states when the order was completed. Qwest supplies two (2) separate
completion notices: 1) service order completion (SOC) which notifies CLEC that
the service order record has been completed , and 2) Billing completion that
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notifies CLEC that the service order has posted to the Billing system.
12.2.9.4 When CLEC places an electronic order, Qwest shall provide
notification electronically of any instances when (1) Qwest's Committed Due
Dates are in jeopardy of not being met by Qwest on any service or (2) an order is
rejected. The standards for returning such notices are set forth in Section 20.
12.When CLEC places a manual order, Qwest shall provide
notification of any instances when (1) Qwest's Committed Due Dates are in
jeopardy of not being met by Qwest on any service or (2) an order is rejected.
The standards for returning such notices are set forth in Section 20.
12.Business rules regarding rejection of LSRs or ASRs are subject
to the provisions of Section 12.
12.Where Qwest provides installation on behalf of CLEC, Qwest
shall advise the CLEC End User Customer to notify CLEC immediately if CLEC'
End User Customer requests a service change at the time of installation.
12.2 Maintenance and Repair
12.Qwest shall provide electronic interface gateways , including an Electronic
Bonding interface and a GUI interface, for reviewing an End User Customer s trouble
history at a specific location, conducting testing of an End User Customer s service
where applicable, and reporting trouble to facilitate the exchange of updated information
and progress reports between Qwest and CLEC while the Trouble Report (TR) is open
and a Qwest technician is working on the Tesolution. CLEC may also report trouble
through manual processes. For designed services, the TR will not be closed prior to
verification by CLEC that trouble is cleared.
12.3 Interface Availability
12.Qwest shall make its ass interfaces available to CLEC during the hours
listed in the Gateway Availability PIDs in Section 20.
12.Qwest shall notify CLEC in a timely manner regarding system downtime
through mass email distribution and pop-up windows as applicable.
12.4 Billing
12.2.4.For products billed out of the Qwest Interexchange Access Billing System
(lABS), Qwest will utilize the existing CABS/BaS format and technology for the
transmission of bills.
12.2.4.For products billed out of the Qwest Customer Record Information
System (CRIS), Qwest will utilize the existing EDI standard for the transmission of
monthly local Billing information. EDI is an established standard under the auspices of
the ANSI/ASC X12 Committee. A proper subset of this specification has been adopted
by the Telecommunications Industry Forum (TCIF) as the "811 Guidelines" specifically
for the purposes of Telecommunications Billing. Any deviance from these standards and
guidelines shall be documented and accessible to CLEC.
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12.5 Outputs
Output information will be provided to CLEC in the form of bills, files, and reports. Bills will
capture all regular monthly and incremental/usage charges and present them in a summarized
format. The files and reports delivered to CLEC come in the following categories:
Usage Record File Line Usage Information
Loss and Completion Order Information
Category 11 Facility Based Line Usage Information
SAG/FAM Street Address/Facility Availability Information
12.Bills
12.CRIS Summary Bill - The CRIS Summary Bill represents a
monthly summary of charges for most wholesale products sold by Qwest. This
bill includes a total of all charges by entity plus a summary of current charges
and adjustments on each sub-account. Individual sub-accounts are provided as
Billing detail and contain monthly, one-time charges and incremental/call detail
information. The Summary Bill provides one bill and one payment document for
CLEC. These bills are segmented by state and bill cycle. The number of bills
received by CLEC is dictated by the product ordered and the Qwest region in
which CLEC is operating.
12.lABS Bill - The lABS Bill represents a monthly summary of
charges. This bill includes monthly and one-time charges plus a summary of any
usage charges. These bills are segmented by product, LATA, Billing account
number (BAN) and bill cycle.
12.Files and Reports
12.Daily Usage Record File provides the accumulated set of call
information for a given Day as captured or recorded by the network Switches.
This file will be transmitted Monday through Friday, excluding Qwest holidays.
This information is a file of unrated Qwest originated usage messages and rated
CLEC originated usage messages. It is provided in A TIS standard Electronic
Message Interface (EMI) format. This EMI format is outlined in the document
SR-320; which can be obtained directly from A TIS. The Daily Usage Record File
contains multi-state data for the Data Processing Center generating this
information. Individual state identification information is contained with the
message detail. Qwest will provide this data to CLEC with the same level of
precision and accuracy it provides itself. This file will be provided for resale
products.
12.5.2.The charge for this Daily Usage Record File is contained in Exhibit
A of this Agreement.
12.Routing of in-region IntraLATA Collect, Calling Card, and Third
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Number Billed Messages - Qwest will distribute in-region IntraLA T A collect
calling card, and third number billed messages to CLEC and exchange with other
CLECs operating in region in a manner consistent with existing inter-company
processing agreements. Whenever the daily usage information is transmitted to
a Carrier, it will contain these records for these types of calls as well.
12.2.4 Loss Report provides CLEC with a daily report that contains a list
of accounts that have had lines and/or services disconnected. This may indicate
that the End User Customer has changed CLECs or removed services from an
existing account. This report also details the order number, service name and
address , and date this change was made. Individual reports will be provided for
resale , Unbundled Loop, and Interim Number Portability products.
12.5.2.Completion Report provides CLEC with a daily report. This
report is used to advise CLEC that the order(s) for the service(s) requested is
complete. It details the order number, service name and address and date this
change was completed. Individual reports will be provided for resale and
Unbundled Loop products.
12.5.2.Category 11 Records are Exchange Message Records (EMR)
which provide mechanized record formats that can be used to exchange access
usage information between Qwest and CLEC. Category 1101 series records are
used to exchange detailed access usage information.
12.Intentionally Left Blank.
12.2.5.2.SAG/FAM Files. The SAG (Street Address Guide)/FAM (Features
Availability Matrix) files contain the following information:
SAG provides Address and Serving Central Office Information.
b) FAM provides USOCs and descriptions by state (POTS services
only), and USCG availability by NPA-NXX with the exception of Centrex.
InterLATA/lntraLATA Carriers by NPA-NXX.
These files are made available via a download process. They can be retrieved
by FTP (File Transfer Protocol), NOM connectivity, or a web browser.
12.6 Change Management
Qwest agrees to maintain a change management process, known as the Change Management
Process (CMP), that is consistent with or exceeds industry guidelines, standards and practices
to address Qwest's ass , products and processes. The CMP shall include, but not be limited to
the following: (i) provide a forum for CLEC and Qwest to discuss CLEC and Qwest change
requests (CR), CMP notifications, systems release life cycles , and communications; (ii) provide
a forum for CLECs and Qwest to discuss and prioritize CRs, where applicable pursuant to the
CMP Document; (iii) develop a mechanism to track and monitor CRs and CMP notifications; (iv)
establish intervals where appropriate in the process; (v) processes by which CLEC impacts that
result from changes to Qwest's ass, products or processes can be promptly and effectively
resolved; (vi) processes that are effective in maintaining the shortest timeline practicable for the
receipt, development and implementation of all CRs; (vii) sufficient dedicated Qwest processes
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to address and resolve in a timely manner CRs and other issues that come before the CMP
body; (viii) processes for ass Interface testing; (ix) information that is clearly organized and
readily accessible to CLECs, including the availability of web-based tools; (x) documentation
provided by Qwest that is effective in enabling CLECs to build an electronic gateway; and (xi) a
process for changing CMP that calls for collaboration among CLECs and Qwest and requires
agreement by the CMP participants. Pursuant to the scope and procedures set forth in the
CMP Document , Qwest will submit to CLECs through the CMP, among other things
modifications to existing products and product and technical documentation available to CLECs
introduction of new products available to CLECs, discontinuance of products available to
CLECs, modifications to pre-ordering, ordering/Provisioning, maintenance/repair or Billing
processes , introduction of pre-ordering, ordering/Provisioning, maintenance/repair or Billing
processes, discontinuance of pre-ordering, ordering/Provisioning, maintenance/repair or Billing
processes , modifications to existing ass interfaces, introduction of new ass interfaces, and
retirement of existing ass interfaces. Qwest will maintain as part of CMP an escalation
process so that CMP issues can be escalated to a Qwest representative authorized to make a
final decision and a process for the timely resolution of disputes. The governing document for
CMP, known as the "Change Management Process" Document is the subject of ongoing
negotiations between Qwest and CLECs in the ongoing CMP redesign process. The CMP
Document will continue to be changed through those discussions. The CMP Document reflects
the commitments Qwest has made regarding maintaining its CMP and Qwest commits to
implement agreements made in the CMP redesign process as soon as practicable after they are
made. The CMP Document will be subject to change through the CMP process , as set forth in
the CMP Document. Qwest will maintain the most current version of the CMP Document on its
wholesale web site.
12.In the course of establishing operational ready system interfaces between
Qwest and CLEC to support local service delivery, CLEC and Qwest may need to define
and implement system interface specifications that are supplemental to existing
standards. CLEC and Qwest will submit such specifications to the appropriate
standards committee and will work towards their acceptance as standards.
12.Release updates will be implemented pursuant to the CMP.
12.Intentionally Left Blank.
12.7 CLEC Responsibilities for Implementation of OSS Interfaces
12.Before CLEC implementation can begin CLEC must completely and
accurately answer the New Customer Questionnaire as required in Section 3.
12.Once Qwest receives a complete and accurate New Customer
Questionnaire, Qwest and CLEC will mutually agree upon time frames for
implementation of connectivity between CLEC and the ass interfaces.
12.8 Qwest Responsibilities for On-going Support for OSS Interfaces
Qwest will support previous EDI releases for six (6) months after the next subsequent EDI
release has been deployed.
12.2.
release.
Qwest will provide written notice to CLEC of the need to migrate to a new
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12.8.2 Qwest will provide an EDI Implementation Coordinator to work with CLEC
for business scenario re-certification, migration and data conversion strategy definition.
12.Re-certification is the process by which CLEC demonstrates the ability to
generate correct functional transactions for enhancements not previously certified.
Qwest will provide the suite of tests for re-certification to CLEC with the issuance of the
disclosure document.
12.8.4 Qwest shall provide training mechanisms for CLEC to pursue in educating
its internal personnel. Qwest shall provide training necessary for CLEC to use Qwest'ass interfaces and to understand Qwest's documentation, including Qwest's business
rules.
12.9 CLEC Responsibilities for On-going Support for OSS Interfaces
12.2.If using the GUI interface, CLEC will take reasonable efforts to train CLEC
personnel on the GUI functions that CLEC will be using.
12.An exchange protocol will be used to transport EDI formatted content.
CLEC must perform certification testing of exchange protocol prior to using the EDI
interface.
12.Qwest will provide CLEC with access to a stable testing environment that
mirrors production to certify that its ass will be capable of interacting smoothly and
efficiently with Qwest's ass. Qwest has established the following test processes to
assure the implementation of a solid interface between Qwest and CLEC:
12.Connectivity Testing CLEC and Qwest will conduct
connectivity testing. This test will establish the ability of the trading partners tosend and receive EDI messages effectively. This test verifies the
communications between the trading partners. Connectivity is established during
each phase of the implementation cycle. This test is also conducted prior to
controlled production and before going live in the production environment if
CLEC or Qwest has implemented environment changes when moving into
production.
12.2 Stand-Alone Testing Environment (SATE) - Qwest's stand-
alone testing environment will take pre-order and order requests, pass them to
the stand-alone database, and return responses to CLEC during its development
and implementation of EDI. The SATE provides CLEC the opportunity to validate
its technical development efforts built via Qwest documentation without the need
to schedule test times. This testing verifies CLEC's ability to send correctly
formatted EDI transactions through the EDI system edits successfully for both
new and existing releases. SATE uses test account data supplied by Qwest.
Qwest will make additions to the test beds and test accounts as it introduces newass electronic interface capabilities , including support of new products and
services, new interface features, and functionalities. All SATE pre-order queries
and orders are subjected to the same edits as production pre-order and order
transactions. This testing phase is optional.
12.Interoperability Testing - CLEC has the option of participating
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with Qwest in Interoperability testing to provide CLEC with the opportunity to
validate technical development efforts and to quantify processing results.
Interoperability testing verifies CLEC's ability to send correct EDI transactions
through the EDI system edits successfully. Interoperability testing requires the
use of valid data in Qwest production systems. All Interoperability pre-order
queries and order transactions are subjected to the same edits as production
orders. This testing phase is optional when CLEC has conducted Stand-Alone
Testing successfully. Qwest shall process pre-order transactions in Qwest'
production ass and order transactions through the business processing layer of
the EDI interfaces.
12.3.4 Controlled Production - Qwest and CLEC will perform controlled
production. The controlled production process is designed to validate the ability
of CLEC to transmit EDI data that completely meets X12 standards definitions
and complies with all Qwest business rules. Controlled production consists of
the controlled submission of actual CLEC production requests to the Qwest
production environment. Qwest treats these pre-order queries and orders as
production pre-order and order transactions. Qwest and CLEC use controlled
production results to determine operational readiness. Controlled production
requires the use of valid account and order data. All certification orders are
considered to be live orders and will be provisioned.
12.If CLEC is using EDI, Qwest shall provide CLEC with a pre-
allotted amount of time to complete certification of its business scenarios. Qwest
will allow CLEC a reasonably sufficient amount of time during the day and
reasonably sufficient number of days during the week to complete certification of
its business scenarios consistent with CLEC's business plan. It is the sole
responsibility of CLEC to schedule an appointment with Qwest for certification of
its business scenarios. CLEC must make every effort to comply with the agreed
upon dates and times scheduled for the certification of its business scenarios.
the certification of business scenarios is delayed due to CLEC , it is the sole
responsibility of CLEC to schedule new appointments for certification of its
business scenarios. Qwest will make reasonable efforts to accommodate CLEC
schedule. Conflicts in the schedule could result in certification being delayed.
a delay is due to Qwest, Qwest will honor CLEC's schedule through the use of
alternative hours.
12.9.4 If CLEC is using the EDI interface, CLEC must work with Qwest to certify
the business scenarios that CLEC will be using in order to ensure successful transaction
processing. Qwest and CLEC shall mutually agree to the business scenarios for which
CLEC requires certification. Certification will be granted for the specified release of the
EDI interface. If CLEC is certifying multiple products or services, CLEC has the option of
certifying those products or services serially or in parallel where Technically Feasible.
12.9.4.For a new software release or upgrade, Qwest will provide
CLEC a stable testing environment that mirrors the production environment in
order for CLEC to test the new release. For software releases and upgrades
Qwest has implemented the testing processes set forth in Sections 12.
12.2.3 and 12.3.4.
12.New releases of the EDI interface may require re-certification of some or
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all business scenarios. A determination as to the need for re-certification will be made
by the Qwest coordinator in conjunction with the release manager of each IMA EDI
release. Notice of the need for re-certification will be provided to CLEC as the new
release is implemented. The suite of re-certification test scenarios will be provided to
CLEC with the disclosure document. If CLEC is certifying multiple products or services
CLEC has the option of certifying those products or services serially or in parallel , where
Technically Feasible.
12.CLEC will contact the Qwest EDI Implementation Coordinator to initiate
the migration process. CLEC may not need to certify to every new EDI release
however, CLEC must complete the re-certification and migration to the new EDI release
within six (6) months of the deployment of the new release. CLEC will use reasonable
efforts to provide sufficient support and personnel to ensure that issues that arise in
migrating to the new release are handled in a timely manner.
12.The following rules apply to initial development and certification
of EDI interface versions and migration to subsequent EDI interface versions:
12.2.Stand Alone and/or Interoperability testing must
begin on the prior release before the next release is implemented.
Otherwise, CLEC will be required to move its implementation plan to the
next release.
12.New EDI users must be certified and in production
with at least one (1) product and one (1) order activity type on a prior
release two (2) months after the implementation of the next release.
Otherwise, CLEC will be required to move its implementation plan to the
next release.
12.Any EDI user that has been placed into production
on the prior release not later than two (2) months after the next release
implementation may continue certifying additional products and activities
until two (2) months prior to the retirement of the release. To be placed
into production , the products/order activities must have been tested in the
SATE or Interoperability environment before two (2) months after the
implementation of the next release.
12.CLEC will be expected to execute the re-certification test cases in the
stand alone and/or Interoperability test environments. CLEC will provide Purchase
Order Numbers (PONs) of the successful test cases to Qwest.
12.In addition to the testing set forth in other sections of Section 12., upon
request by CLEC, Qwest shall enter into negotiations for comprehensive production test
procedures. In the event that agreement is not reached , CLEC shall be entitled to
employ, at its choice, the Dispute Resolution procedures of this Agreement or expedited
resolution through request to the state Commission to resolve any differences. In such
cases, CLEC shall be entitled to testing that is reasonably necessary to accommodate
identified business plans or operations needs, accounting for any other testing relevant
to those plans or needs. As part of the resolution of such dispute, there shall be
considered the issue of assigning responsibility for the costs of such testing. Absent a
finding that the test scope and activities address issues of common interest to the CLEC
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community, the costs shall be assigned to CLEC requesting the test procedures.
12.CLEC Support
12.10.Qwest shall provide documentation and assistance for CLEC to
understand how to implement and use all of the available ass functions. Qwest shall
provide to CLEC in writing any internal business rules and other formatting information
necessary to ensure that CLEC's requests and orders are processed efficiently. This
assistance will include, but is not limited to, contacts to the CLEC account team , training,
documentation, and CLEC Help Desk. Qwest will also supply CLEC with an escalation
level contact list in the event issues are not resolved via contacts to the CLEC account
team, training, documentation and CLEC Help Desk.
12.10.CLEC Help Desk
12.10.The CLEC Systems Help Desk will provide a single point of
entry for CLEC to gain assistance in areas involving connectivity, system
availability, and file outputs. The CLEC Systems Help Desk areas are further
described below.
12.10.Connectivity covers trouble with CLEC's access to
the Qwest system for hardware configuration requirements with relevance
to EDI and GUI interfaces; software configuration requirements with
relevance to EDI and GUI interfaces; modem configuration requirementsT1 configuration and dial-in string requirements firewall access
configuration, SecurlD configuration Profile Setup, and password
verification.
12.10.System Availability covers system errors generated
during an attempt by CLEC to place orders or open trouble reports
through EDI and GUI interfaces. These system errors are limited to:
Resale/POTS; UNE POTS; Design Services and Repair.
12.2.10.File Outputs covers CLEC's output files and reports
produced from its usage and order activity. File outputs system errors are
limited to: Daily Usage File; Loss / Completion File, lABS Bill CRIS
Summary Bill, Category 11 Report and SAG/FAM Reports.
12.2.10.Additional assistance to CLEC is available through various public web
sites. These web sites provide electronic interface training information and user
documentation and technical specifications and are located on Qwest's wholesale web
site. Qwest will provide Interconnect Service Center Help Desks which will provide a
single point of contact for GLEC to gain assistance in areas involving order submission
and manual processes.
12.Compensation/Cost Recovery
Recurring and nonrecurring ass startup charges, as applicable, will be billed at rates set forth
in Exhibit A. Any such rates will be consistent with Existing Rules. Qwest shall not impose any
recurring or nonrecurring ass start up charges unless and until the Commission authorizes
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Qwest to impose such charges and/or approves applicable rates at the completion
appropriate cost docket proceedings.
12.Maintenance and Repair
12.1 Service levels
12.Qwest will provide repair and maintenance for all services covered by this
Agreement in substantially the same time and manner as that which Qwest provides for
itself, its End User Customers, its Affiliates, or any other party. . Qwest shall provide
CLEC repair status information in substantially the same time and manner as Qwest
provides for its retail services.
12.During the term of this Agreement, Qwest will provide necessary
maintenance business process support to allow CLEC to provide similar service quality
to that provided by Qwest to itself, its End User Customers , its Affiliates, or any other
party.
12.Qwest will perform repair service that is substantially the same in
timeliness and quality to that which it provides to itself, its End User Customers, its
Affiliates, or any other party. Trouble calls from CLEC shall receive response time
priority that is substantially the same as that provided to Qwest, its End User Customers
its Affiliates, or any other party and shall be handled in a nondiscriminatory manner.
12.2 Branding
12.Qwest shall use unbranded Maintenance and Repair forms while
interfacing with CLEC End User Customers. Upon request, Qwest shall use CLEC
provided and branded Maintenance and Repair forms. Qwest may not unreasonably
interfere with branding by CLEC.
12.3.2.2 Except as specifically permitted by CLEC , in no event shall Qwest provide
information to CLEC subscribers about CLEC or CLEC product or services.
12.This section shall confer on Qwest no rights to the service marks
trademarks and trade names owned by or used in connection with services offered by
CLEC or its Affiliates, except as expressly permitted by CLEC.
12.3 Service Interruptions
12.The characteristics and methods of operation of any circuits , facilities or
equipment of either Party connected with the services, facilities or equipment of the
other Party pursuant to this Agreement shall not: 1) interfere with or impair service over
any facilities of the other Party, its affiliated companies, or its connecting and concurring
Carriers involved in its services; 2) cause damage to the plant of the other Party, its
affiliated companies, or its connecting concurring Carriers involved in its services; 3)
violate any Applicable Law or regulation regarding the invasion of privacy of any
communications carried over the Party's facilities; or 4) create hazards to the employees
of either Party or to the public. Each of these requirements is hereinafter referred to as
an "Impairment of Service
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12.If it is confirmed that either Party is causing an Impairment of Service, as
set forth in this Section, the Party whose network or service is being impaired (the
Impaired Party ) shall promptly notify the Party causing the Impairment of Service (the
Impairing Party ) of the nature and location of the problem. The Impaired Party shall
advise the Impairing Party that, unless promptly rectified , a temporary discontinuance of
the use of any circuit, facility or equipment may be required. The Impairing Party a!ld
the Impaired Party agree to work together to attempt to promptly resolve the Impairment
of Service. If the Impairing Party is unable to promptly remedy the Impairment of
Service, the Impaired Party may temporarily discontinue use of the affected circuit
facility or equipment.
12.To facilitate trouble reporting and to coordinate the repair of the service
provided by each Party to the other under this Agreement, each Party shall designate a
repair center for such service.
12.3.4 Each Party shall furnish a trouble reporting telephone number for the
designated repair center. This number shall give access to the location where records
are normally located and where current status reports on any trouble reports are readily
available. If necessary, alternative out-of-hours procedures shall be established to
ensure access to a location that is staffed and has the authority to initiate corrective
action.
12.Before either Party reports a trouble condition, it shall use its best efforts
to isolate the trouble to the other s facilities.
12.In cases where a trouble condition affects a significant portion of
the other s service, the Parties shall assign the same priority provided to CLEC
as itself, its End User Customers, its Affiliates, or any other party.
12.The Parties shall cooperate in isolating trouble conditions.
12.4 Trouble Isolation
12.3.4.CLEC is responsible for its own End User Customer base and will have
the responsibility for resolution of any service trouble report(s) from its End User
Customers. CLEC will perform trouble isolation on services it provides to its End User
Customers to the extent the capability to perform such trouble isolation is available to
CLEC, prior to reporting trouble to Qwest. CLEC shall have access for testing purposes
at the Demarcation Point, NID, or Point of Interface. Qwest will work cooperatively with
CLEC to resolve trouble reports when the trouble condition has been isolated and found
to be within a portion of Qwest's network. Qwest and CLEC will report trouble isolation
test results to the other. Each Party shall be responsible for the costs of performing
trouble isolation on its facilities, subject to Sections 12.3.4.2 and 12.3.4.
12.3.4.When CLEC requests that Qwest perform trouble isolation with CLEC, a
Maintenance of Service charge will apply if the trouble is found to be on the End User
Customer s side of the Demarcation Point. If the trouble is on the End User Customer
side of the Demarcation Point, and CLEC authorizes Qwest to repair trouble on CLEC'
behalf, Qwest will charge CLEC the appropriate Additional Labor Charge set forth in
Exhibit A in addition to the Maintenance of Service charge.
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12.3.4.When CLEC elects not to perform trouble isolation and Qwest performs
tests at CLEC request, a Maintenance of Service Charge shall apply if the trouble is not
in Qwest's facilities, including Qwest'facilities leased by CLEC. Maintenance of
Service charges are set forth in Exhibit A. When trouble is found on Qwest's side of the
Demarcation Point, or Point of Interface during the investigation of the initial or repeat
trouble report for the same line or circuit within thirty (30) Days , Maintenance of Service
charges shall not apply.
12.5 Inside Wire Maintenance
Except where specifically required by state or federal regulatory mandates, or as may be
provided for under Section 6 of this Agreement, Qwest will not perform any maintenance of
inside wire (premises wiring beyond the End User Customer s Demarcation Point) for CLEC or
its End User Customers.
12.6 Testing/Test Requests/Coordinated Testing/UNEs
12.Where CLEC does not have the ability to diagnose and isolate trouble on
a Qwest line, circuit, or service provided in this Agreement that CLEC is utilizing to serve
an End User Customer, Qwest will conduct testing, to the extent testing capabilities are
available to Qwest, to diagnose and isolate a trouble in substantially the same time and
manner that Qwest provides for itself, its End User Customers, its Affiliates , or any other
party.
12.Prior to Qwest conducting a test on a line , circuit, or service provided in
this Agreement that CLEC is utilizing to serve an End User Customer, Qwest must
receive a trouble report from CLEC.
12.On manually reported trouble for non-designed services, Qwest will
provide readily available test results to CLEC or test results to CLEC in accordance with
any applicable Commission rule for providing test results to End User Customers or
CLECs. On manually reported trouble for designed services provided in this Agreement
Qwest will provide CLEC test results upon request. For electronically reported trouble,
Qwest will provide CLEC with the ability to obtain basic test results in substantially the
same. time and manner that Qwest provides for itself, its End User Customers, its
Affiliates, or any other party.
12.6.4 CLEC shall isolate the trouble condition to Qwest's portion of the line
circuit, or service provided in this Agreement before Qwest accepts a trouble report for
that line , circuit or service. Once Qwest accepts the trouble report from CLEC, Qwest
shall process the trouble report in substantially the same time and manner as Qwest
does for itself, its End User Customers, its Affiliates , or any other party.
12.Qwest shall test to ensure electrical continuity of all UNEs, including
Central Office Demarcation Point, and services it provides to CLEC prior to closing a
trouble report.
12.7 Work Center Interfaces
12.Qwest and CLEC shall work cooperatively to develop positive , close
working relationships among corresponding work centers involved in the trouble
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resolution processes.
12.8 Misdirected Repair Calls
12.CLEC and Qwest will employ the following procedures for handling
misdirected repair calls:
12.CLEC and Qwest will provide their respective End User
Customers with the correct telephone numbers to call for access to their
respective repair bureaus.
12.End User Customers of CLEC shall be instructed to report all
cases of trouble to CLEC. End User Customers of Qwest shall be instructed to
report all cases of trouble to Qwest.
12.To the extent the correct provider can be determined
misdirected repair calls will be referred to the proper provider of Basic Exchange
Telecommunications Service; however, nothing in this Agreement shall be
deemed to prohibit Qwest or CLEC from discussing its products and services
with CLEC's or Qwest's End User Customers who call the other Party seeking
such information.
12.1.4 CLEC and Qwest will provide their respective repair contact
numbers to one another on a reciprocal basis.
12.In responding to repair calls, CLEC's End User Customers
contacting Qwest in error will be instructed to contact CLEC; and Qwest's End
User Customers contacting CLEC in error will be instructed to contact Qwest. In
responding to calls, neither Party shall make disparaging remarks about each
other. To the extent the correct provider can be determined , misdirected calls
received by either Party will be referred to the proper provider of local Exchange
Service; however, nothing in this Agreement shall be deemed to prohibit Qwest
or CLEC from discussing its products and services with CLEC's or Qwest's End
User Customers who call the other Party seeking such information.
12.9 Major Outages/RestorallNotification
12.Qwest will notify CLEC of major network outages in substantially the
same time and manner as it provides itself, its End User Customers, its Affiliates, or any
other party. This notification will be via e-mail to CLEC's identified contact. With the
minor exception of certain Proprietary Information such as Customer information, Qwest
will utilize the same thresholds and processes for external notification as it does for
internal purposes. This major outage information will be sent via e-mail on the same
schedule as is provided internally within Qwest. The email notification schedule shall
consist of initial report of abnormal condition and estimated restoration time/date,
abnormal condition updates, and final disposition. Service restoration will be non-
discriminatory, and will be accomplished as quickly as possible according to Qwest
and/or industry standards.
12.Qwest will meet with associated personnel from CLEC to share contact
information and review Qwest's outage restoral processes and notification processes.
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12.Qwest's emergency restoration process operates on a 7X24 basis.
12.Protective Maintenance
12.10.Qwest will perform scheduled maintenance of substantially the same type
and quality to that which it provides to itself, its End User Customers, its Affiliates, or any
other party.
12.10.Qwest will work cooperatively with CLEC to develop industry-wide
processes to provide as much notice as possible to CLEC of pending maintenanceactivity. Qwest shall provide notice of potentially CLEC Customer impacting
maintenance activity, to the extent Qwest can determine such impact, and negotiate
mutually agreeable dates with CLEC in substantially the same time and manner as it
does for itself, its End User Customers, its Affiliates , or any other party.
12.10.Qwest shall advise CLEC of non-scheduled maintenance, testing,
monitoring, and surveillance activity to be performed by Qwest on any services
including, to the extent Qwest can determine, any hardware, equipment, software, or
system providing service functionality which may potentially impact CLEC and/or CLEC
End User Customers. Qwest shall provide the maximum advance notice of such non-
scheduled maintenance and testing activity possible, under the circumstances; provided
however, that Qwest shall provide emergency maintenance as promptly as possible to
maintain or restore service and shall advise CLEC promptly of any such actions it takes.
12.Hours of Coverage
12.11.1 Qwest's repair operation is seven (7) Days a week, twenty-four (24) hours
a day. Not all functions or locations are covered with scheduled employees on a 7X24
basis. Where such 7X24 coverage is not available , Qwest's repair operations center
(always available 7X24) can call-out technicians or other personnel required for the
identified situation.
12.Escalations
12.12.Qwest will provide trouble escalation procedures to CLEC. Such
procedures will be substantially the same type and quality as Qwest employs for itself
its End User Customers, its Affiliates, or any other party. Qwest escalations are manual
processes.
12.12.Qwest repair escalations may be initiated by either calling the trouble
reporting center or through the electronic interfaces. Escalations sequence through five
tiers: tester, duty supervisor, manager, director, vice president. The first escalation point
is the tester. CLEC may request escalation to higher tiers in its sole discretion.
Escalations status is available through telephone and the electronic interfaces.
12.12.Qwest shall handle chronic troubles on non-designed services, which are
those greater than three (3) troubles in a rolling thirty (30) Day period, pursuant to
Section 12.
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12.Dispatch
12.13.Qwest will provide maintenance dispatch personnel in substantially the
same time and manner as it provides for itself, its End User Customers, its Affiliates, or
any other party.
12.13.Upon the receipt of a trouble report from CLEC, Qwest will follow internal
processes and industry standards , to resolve the repair condition. Qwest will dispatch
repair personnel on occasion to repair the condition. It will be Qwest's decision whether
or not to send a technician out on a dispatch. Qwest reserves the right to make this
dispatch decision based on the best information available to it in the trouble resolution
process. It is not always necessary to dispatch to resolve trouble; should CLEC require
a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will
be billed by Qwest to CLEC for those dispatch-related costs in accordance with Exhibit A
if Qwest can demonstrate that the dispatch was in fact unnecessary to the clearance
trouble or the trouble is identified to be caused by CLEC facilities or equipment.
12.13.For POTS lines and designed service circuits, Qwest is responsible for all
Maintenance and Repair of the line or circuit and will make the determination to dispatch
to locations other than the CLEC Customer premises without prior CLEC authorization.
For dispatch to the CLEC Customer premises Qwest shall obtain prior CLEC
authorization with the exception of major outage restoration , cable rearrangements, and
MTE terminal maintenance/replacement.
12.Electronic Reporting
12.14.CLEC may submit Trouble Reports through the Electronic Bonding or GUI
interfaces provided by Qwest.
12.14.The status of manually reported trouble may be accessed by CLEC
through electronic interfaces.
12.Intervals/Parity
12.15.Similar trouble conditions, whether reported on behalf of Qwest End User
Customers or on behalf of CLEC End User Customers , will receive commitment intervals
in substantially the same time and manner as Qwest provides for itself, its End User
Customers, its Affiliates, or any other party.
12.Jeopardy Management
12.16.Qwest will notify CLEC, in substantially the same time and manner as
Qwest provides this information to itself, its End User Customers, its Affiliates, or any
other party, that a trouble report commitment (appointment or interval) has been or is
likely to be missed. At CLEC option , notification may be sent by email or fax through the
electronic interface. CLEC may telephone Qwest repair center or use the electronic
interfaces to obtain jeopardy status.
12.Trouble Screening
12.17.CLEC shall screen and test its End User Customer trouble reports
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completely enough to insure, to the extent possible, that it sends to Qwest only trouble
reports that involve Qwest facilities. For services and facilities where the capability to
test all or portions of the Qwest network service or facility rest with Qwest, Qwest will
make such capability available to CLEC to perform appropriate trouble isolation and
screening.
12.17.Qwest will cooperate with CLEC to show CLEC how Qwest screens
trouble conditions in its own centers, so that CLEC may employ similar techniques in its
centers.
12.Maintenance Standards
12.18.Qwest will cooperate with CLEC to meet the maintenance standards
outlined in this Agreement.
12.18.On manually reported trouble, Qwest will inform CLEC of repair
completion in substantially the same time and manner as Qwest provides to itself, its
End User Customers, its Affiliates, or any other party. On electronically reported trouble
reports the electronic system will automatically update status information , including
trouble completion, across the joint electronic gateway as the status changes.
12.End User Customer Interface Responsibilities
12.19.CLEC will be responsible for all interactions with its End User Customers
including service call handling and notifying its End User Customers of trouble status
and resolution.
12.19.All Qwest employees who perform repair service for CLEC End User
Customers will be trained in non-discriminatory behavior.
12.19.Qwest will recognize the designated CLEC/DLEC as the Customer of
Record for all services ordered by CLEC/DLEC and will send all notices, invoices and
pertinent information directly to CLEC/DLEC. Except as otherwise specifically provided
in this Agreement, Customer of Record shall be Qwest's single and sole point of contact
for all CLEC/DLEC End User Customers.
12.Repair Call Handling
12.20.Manually-reported repair calls by CLEC to Qwest will be answered with
the same quality and speed as Qwest answers calls from its own End User Customers.
12.Single Point of Contact
12.21.Qwest will provide a single point of contact for CLEC to report
maintenance issues and trouble reports seven (7) Days a week, twenty-four (24) hours a
day. A single 7X24 trouble reporting telephone number will be provided to CLEC for
each category of trouble situation being encountered.
12.Network Information
12.22.Qwest maintains an information database, available to CLEC for the
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purpose of allowing CLEC to obtain information about Qwest's NPAs , LATAs , Access
Tandem Switches and Central Offices.
12.22.This database is known as the ICONN database, available to CLEC via
Qwest's web site.
12.22.
database.
CPNI Information and NXX activity reports are also included in this
12.22.4 ICONN data is updated in substantially the same time and manner as
Qwest updates the same data for itself, its End User Customers, its Affiliates, or any
other party.
12.Maintenance Windows
12.23.Generally, Qwest performs major Switch maintenance activities off-hours
during certain "maintenance windows Major Switch maintenance activities include
Switch conversions, Switch generic upgrades and Switch equipment additions.
12.23.Generally, the maintenance window is between 10:00 p.m. through 6:00
m. Monday through Friday, and Saturday 10:00 p.m. through Monday 6:00 a.
Mountain Time. Although Qwest normally does major Switch maintenance during the
above maintenance window , there will be occasions where this will not be possible.
Qwest will provide notification of any and all maintenance activities that may impact
CLEC ordering practices such as embargoes, moratoriums, and quiet periods in
substantially the same time and manner as Qwest provides this information to itself, its
End User Customers, its Affiliates, or any other party.
12.23.Intentionally Left Blank.
12.23.4 Planned generic upgrades to Qwest Switches are included in the ICONN
database , available to CLEC via Qwest's web site.
12.Switch and Frame Conversion Service Order Practices
12.24.Switch Conversions. Switch conversion activity generally consists of the
removal of one Switch and its replacement with another. Generic Switch software or
hardware upgrades , the addition of Switch line and trunk connection hardware and the
addition of capacity to a Switch do not constitute Switch conversions.
12.24.Frame Conversions. Frame conversions are generally the removal and
replacement of one or more frames, upon which the Switch Ports terminate.
12.24.Conversion Date. The "Conversion Date" is a Switch or frame conversion
planned day of cut-over to the replacement frame(s) or Switch. The actual conversion
time typically is set for midnight of the Conversion Date. This may cause the actual
Conversion Date to migrate into the early hours of the day after the planned Conversion
Date.
12.24.4 Conversion Embargoes. A Switch or frame conversion embargo is the
time period that the Switch or frame Trunk Side facility connections are frozen to
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facilitate conversion from one Switch or frame to another with minimal disruption to the
End User Customer or CLEC services. During the embargo period , Qwest will reject
orders for Trunk Side facilities (see Section 12.24.4.1) other than conversion orders
described in Section 12.24.4.3. Notwithstanding the foregoing and to the extent Qwest
provisions trunk or trunk facility related service orders for itself, its End User Customers
its Affiliates, or any other party during embargoes, Qwest shall provide CLEC the same
capabilities.
12.24.4.ASRs for Switch or frame Trunk Side facility augments to
capacity or changes to Switch or frame Trunk Side facilities must be issued by
CLEC with a Due Date prior to or after the appropriate embargo interval as
identified in the ICONN database. Qwest shall reject Switch or frame Trunk Side
ASRs to augment capacity or change facilities issued by CLEC or Qwest, its End
User Customers, its Affiliates or any other party during the embargo period
regardless of the order s Due Date except for conversion ASRs described in
Section 12.24.4.
12.24.4.For Switch and Trunk Side frame conversions, Qwest shall
provide CLEC with conversion trunk group service requests (TGSR) no less than
ninety (90) Days before the Conversion Date.
12.24.4.For Switch and Trunk Side frame conversions , CLEC shall issue
facility conversion ASRs to Qwest no later than thirty (30) Days before the
Conversion Date for like-for-like, where CLEC mirrors their existing circuit design
from the old Switch or frame to the new Switch or frame , and sixty (60) Days
before the Conversion Date for addition of trunk capacity or modification of circuit
characteristics (Le., change of AMI to B8ZS).
12.24.Frame Embargo Period. During frame conversions , service orders and
ASRs shall be subject to an embargo period for services and facilities connected to the
affected frame. For conversion of trunks where CLEC mirrors their existing circuit
design from the old frame to the new frame on a like-for-like basis, such embargo period
shall extend from thirty (30) Days prior to the Conversion Date until five (5) Days after
the Conversion Date. If CLEC requests the addition of trunk capacity or modification of
circuit characteristics (i.e., change of AMI to B8ZS) to the new frame, new facility ASRs
shall be placed, and the embargo period shall extend from sixty (60) Days prior to the
Conversion Date until five (5) Days after the Conversion Date. Prior to instituting an
embargo period, Qwest shall identify the particular dates and locations for frame
conversion embargo periods in its ICONN database in substantially the same time and
manner as Qwest notifies itself, its End User Customers, Affiliates, or any other party.
12.24.Switch Embargo Period. During Switch conversions , service orders and
ASRs shall be subject to an embargo period for services and facilities associated with
the Trunk Side of the Switch. For conversion of trunks where CLEC mirrors their
existing circuit design from the old Switch to the new Switch on a like-for-like basis, such
embargo period shall extend from thirty (30) Days prior to the Conversion Date until five
(5) Days after the Conversion Date. If CLEC requests the addition of trunk capacity or
modification of circuit characteristics to the new Switch , new facility ASRs shall be
placed , and the embargo period shall extend from sixty (60) Days prior to the
Conversion Date until five (5) Days after the Conversion Date. Prior to instituting an
embargo period, Qwest shall identify the particular dates and locations for Switch
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conversion embargo periods in its ICONN database in substantially the same time and
manner as Qwest notifies itself, its End User Customers, Affiliates , or any other party.
12.24.Switch and Frame Conversion Quiet Periods for LSRs. Switch and frame
conversion quiet periods are the time period within which LSRs may not contain Due
Dates , with the exception of LSRs that result in disconnect orders, including those
related to LNP orders, record orders, Billing change orders for non-switched products
and emergency orders.
12.24.LSRs of any kind issued during Switch or frame conversion quiet
periods create the potential for loss of End User Customer service due to manual
operational processes caused by the Switch or frame conversion. LSRs of any
kind issued during the Switch or frame conversion quiet periods will be handled
as set forth below, with the understanding that Qwest shall use its best efforts to
avoid the loss of End User Customer service. Such best efforts shall be
substantially the same time and manner as Qwest uses for itself, its End User
Customers , its Affiliates , or any other party.
12.24.The quiet period for Switch conversions , where no LSRs except
those requesting order activity described in 12.24.7 are processed for the
affected location, extends from five (5) Days prior to conversion until two (2)
Days after the conversion and is identified in the ICONN database.
12.24.The quiet period for frame conversions, where no LSRs except
those requesting order activity described in 12.24.7 are processed or the
affected location , extends from five (5) Days prior to conversion until two (2)
Days after the conversion.
12.24.7.4 LSRs, except those requesting order activity described in
12.24., (i) must be issued with a Due Date prior to or after the conversion
quiet period and (ii) may not be issued during the quiet period. LSRs that do not
meet these requirements will be rejected by Qwest.
12.24.LSRs requesting disconnect activity issued during the quiet
period, regardless of requested Due Date, will be processed after the quiet
period expires.
12.24.CLEC may request a Due Date change to a LNP related
disconnect scheduled during quiet periods up to 12:00 noon Mountain Time the
Day prior to the scheduled LSR Due Date. Such changes shall be requested by
issuing a supplemental LSR requesting a Due Date change. Such changes shall
be handled as emergency orders by Qwest.
12.24.CLEC may request a Due Date change to a LNP related
disconnect order scheduled during quiet periods after 12:00 noon Mountain Time
the Day prior to the scheduled LSR Due Date until 12 noon Mountain Time the
Day after the scheduled LSR Due Date. Such changes shall be requested by
issuing a supplemental LSR requesting a Due Date change and contacting the
Interconnect Service Center. Such changes shall be handled as emergency
orders by Qwest.
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12.24.In the event that CLEC End User Customer service is
disconnected in error, Qwest will restore service in substantially the same time
and manner as Qwest does for itself, its End User Customers, its Affiliates , or
any other party. Restoration of CLEC End User Customer service will be
handled through the LNP escalations process.
12.24.Switch Upgrades. Generic Switch software and hardware upgrades are
not subject to the Switch conversion embargoes or quiet periods described above.
such generic Switch or software upgrades require significant activity related to
translations , an abbreviated embargo and/or quiet period may be required. Qwest shall
implement service order embargoes and/or quiet periods during Switch upgrades in
substantially the same time and manner as Qwest does for itself, its End User
Customers, its Affiliates, and any other party.
12.24.Switch Line and Trunk Hardware Additions. Qwest shall use its best
efforts to minimize CLEC service order impacts due to hardware additions and
modifications to Qwest's existing Switches. Qwest shall provide CLEC substantially the
same service order processing capabilities as Qwest provides itself, its End User
Customers, Affiliates, or any other party during such Switch hardware additions.
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Section 13.0 - ACCESS TO TELEPHONE NUMBERS
13.Nothing in this Agreement shall be construed in any manner to limit or otherwise
adversely impact either Party s right to request an assignment of any NANP number resources
including, but not limited to , Central Office (NXX) Codes pursuant to the Central Office Code
Assignment Guidelines published by the Industry Numbering Committee (INC) as INC 95-0407-
008 (formerly ICCF 93-0729-010) and Thousand Block (NXX-X) Pooling Administration
Guidelines INC 99-0127-023, when these Guidelines are implemented by the FCC
Commission Order. The latest version of the Guidelines will be considered the current
standard.
13.North American Numbering Plan Administration (NANPA) has transitioned to
NeuStar. Both Parties agree to comply with industry guidelines and Commission rules,
including those sections requiring the accurate reporting of data to the NANPA.
13.It shall be the responsibility of each Party to program and update its own
Switches and network systems pursuant to the Local Exchange Routing Guide (LERG) to
recognize and route traffic to the other Party s assigned NXX or NXX-X codes. Neither Party
shall impose any fees or charges on the other Party for such activities. The Parties will
cooperate to establish procedures to ensure the timely activation of NXX assignments in their
respective networks.13.4 Each Party is responsible for administering numbering resources assigned to it.
Each Party will cooperate to timely rectify inaccuracies in its LERG data. Each Party is
responsible for updating the LERG data for NXX codes assigned to its End Office Switches.
Each Party shall use the LERG published by Telcordia or its successor for obtaining routing
information and shall provide through an authorized LERG input agent, all required information
regarding its network for maintaining the LERG in a timely manner.
13.Each Party shall be responsible for notifying its End User Customers of any
changes in numbering or dialing arrangements to include changes such as the introduction
new NPAs.
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Section 14
Local Dialing Parity
Section 14.0 - LOCAL DIALING PARITY
14.The Parties shall provide local Dialing Parity to each other as required under
Section 251 (b )(3) of the Act. Qwest will provide local Dialing Parity to competing providers of
Telephone Exchange Service and telephone toll service , and will permit all such providers to
have non-discriminatory access to telephone numbers, operator services , Directory Assistance
and Directory Listings, with no unreasonable dialing delays. CLEC may elect to route all of its
End User Customers' calls in the same manner as Qwest routes its End User Customers ' calls
for a given call type (e., 0, 0+411).
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Section 15
Qwest's Official Directory Publisher
Section 15.0 - QWEST'S OFFICIAL DIRECTORY PUBLISHER
15.Qwest and CLEC agree that certain issues outside the provision of basic white page
Directory Listings, such as yellow pages advertising, yellow pages Listings, directory coverage
access to call guide pages (phone service pages), applicable Listings criteria , white page
enhancements and publication schedules will be the subject of negotiations between CLEC and
directory publishers, including Qwest's Official Directory Publisher. Qwest acknowledges that
CLEC may request Qwest to facilitate discussions between CLEC and Qwest's Official Directory
Publisher.
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Section 16
Referral Announcement
Section 16.0 - REFERRAL ANNOUNCEMENT
16.When an End User Customer changes from Qwest to CLEC, or from CLEC to
Qwest, and does not retain its original main/listed telephone number, the Party formerly
providing service to the End User Customer will provide a transfer of service announcement on
the abandoned telephone number. Each Party will provide this referral service consistent with
its tariff. This announcement will provide details on the new number that must be dialed to
reach the End User Customer.
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Section 17
Bona Fide Request Process
Section 17.0 - BONA FIDE REQUEST PROCESS
17.Any request for Interconnection or access to an Unbundled Network Element or
ancillary service that is not already available as described in other sections of this Agreement
including but not limited to Exhibit F or any other interconnection agreement, Tariff or otherwise
defined by Qwest as a product or service shall be treated as a Bona Fide Request (BFR).
Qwest shall use the BFR Process to determine the terms and timetable for providing the
requested Interconnection, access to UNEs or ancillary services, and the technical feasibility of
new/different points of Interconnection. Qwest will administer the BFR Process in a non-
discriminatory manner.
17.A BFR shall be submitted in writing and on the appropriate Qwest form for BFRs.
CLEC and Qwest may work together to prepare the BFR form and either Party may request that
such coordination be handled on an expedited basis. This form shall be accompanied by the
processing fee specified in Exhibit A of this Agreement. Qwest will refund one-half (1/2) of the
processing fee if the BFR is cancelled within ten (10) business days of the receipt of the BFR
form. The form will request, and CLEC will need to provide, the following information , and may
also provide any additional information that may be reasonably necessary in describing and
analyzing CLEC's request:
17.2.technical description of each requested Network Element or
new/different points of Interconnection or ancillary services;
17..2.2 the desired interface specification;
17.each requested type of Interconnection or access;
17.2.4 a statement that the Interconnection or Network Element or ancillary
service will be used to provide a Telecommunications Service;
17.the quantity requested; and
17.the specific location requested.
17.Within two (2) business days of its receipt, Qwest shall acknowledge receipt of the
BFR and in such acknowledgment advise CLEC of missing information , if any, necessary to
process the BFR. Thereafter, Qwest shall promptly advise CLEC of the need for any additional
information required to complete the analysis of the BFR. If requested, either orally or in writing,
Qwest will provide weekly updates on the status of the BFR.17.4 Within twenty-one (21) calendar Days of its receipt of the BFR and all information
necessary to process it, Qwest shall provide to CLEC an analysis of the BFR. The analysis
shall specify Qwest's conclusions as to whether or not the requested Interconnection or access
to an Unbundled Network Element complies with the unbundling requirements of the Act or
state law.
17.If Qwest determines during the twenty-one (21) Day period that a BFR does not
qualify as an Unbundled Network Element or Interconnection or ancillary service that is required
to be provided under the Act or state law, Qwest shall advise CLEC as soon as reasonably
possible of that fact, and Qwest shall promptly, but in no case later than the twenty-one (21)
Day period , provide a written report setting forth the basis for its conclusion.
17.If Qwest determines during such twenty-one (21) Day period that the BFR
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Section 17
Bona Fide Request Process
qualifies under the Act or state law, it shall notify CLEC in writing of such determination within
ten (10) calendar Days, but in no case later than the end of such twenty-one (21) Day period.
17.As soon as feasible, but in any case within forty-five (45) calendar Days after
Qwest notifies CLEC that the BFR qualifies under the Act, Qwest shall provide to CLEC a BFR
quote. The BFR quote will include, at a minimum , a description of each Interconnection
Network Element, and ancillary service , the quantity to be provided, any interface specificationsand the applicable rates (recurring and nonrecurring) including the separately stated
development costs and construction charges of the Interconnection, Unbundled Network
Element or ancillary service and any minimum volume and term commitments required , and the
timeframes the request will be provisioned.
17.CLEC has sixty (60) business days upon receipt of the BFR quote, to either agree
to purchase under the quoted price, or cancel its BFR.
17.If CLEC has agreed to minimum volume and term commitments under the
preceding paragraph, CLEC may cancel the BFR or volume and term commitment at any time
but may be subject to termination liability assessment or minimum period charges.
17.10 If either Party believes that the other Party is not requesting, negotiating or
processing any BFR in good faith, or disputes a determination or quoted price or cost, it may
invoke the Dispute Resolution provision of this Agreement.
17.11 All time intervals within which a response is required from one Party to another
under this Section are maximum time intervals. Each Party agrees that it will provide all
responses to the other Party as soon as the Party has the information and analysis required to
respond, even if the time interval stated herein for a response is not over.
17.12 In the event CLEC has submitted a request for Interconnection , Unbundled
Network Elements or any combinations thereof, or ancillary services and Qwest determines in
accordance with the provisions of this Section 17 that the request is Technically Feasible
subsequent requests or orders for substantially similar types of Interconnection, Unbundled
Network Elements or combinations thereof or ancillary services by CLEC shall not be subject to
the BFR process. To the extent Qwest has deployed or denied a substantially similar
Interconnection, Unbundled Network Elements or combinations thereof or ancillary services
under a previous BFR, a subsequent BFR shall not be required and the BFR application fee
shall be refunded immediately. Qwest may only require CLEC to complete a New Product
Questionnaire before ordering such Interconnection, Unbundled Network Elements or
combinations thereof, or ancillary services. 1GB pricing and intervals will still apply for requests
that are not yet standard offerings. For purposes of this Section 17., a "substantially similar
request shall be one with substantially similar characteristics to a previous request with respect
to the information provided pursuant to Subsections 17.1 through 17.8 of Section 17.
above. The burden of proof is upon Qwest to prove the BFR is not substantially similar to a
previous BFR.
17.13 The total cost charged to CLEC shall not exceed the BFR quoted price.
17.14 Upon request, Qwest shall provide CLEC with Qwest's supporting cost data
and/or studies for the Interconnection , Unbundled Network Element or ancillary service that
CLEC wishes to order within seven (7) business days except where Qwest cannot obtain a
release from its vendors within seven (7) business days, in which case Qwest will make the data
available as soon as Qwest receives the vendor release. Such cost data shall be treated as
Confidential Information, if requested by Qwest under the non-disclosure sections of this
Agreement.
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Section 17
Bona Fide Request Process
17.15 Qwest will provide notice to CLECs of all BFRs which have been deployed or
denied, provided, however, that identifying information such as the name of the requesting
CLEC and the location of the request shall be removed. Qwest shall make available a topical
list of the BFRs that it has received from CLECs. The description of each item on that list shall
be sufficient to allow CLEC to understand the general nature of the product, service, or
combination thereof that has been requested and a summary of the disposition of the request as
soon as it is made. Qwest shall also be required upon the request of CLEC to provide sufficient
details about the terms and conditions of any granted requests to allow CLEC to take the same
offering under substantially identical circumstances. Qwest shall not be required to provide
information about the request initially made by CLEC whose BFR was granted , but must make
available the same kinds of information about what it offered in response to the BFR as it does
for other prodtJcts or services available under this Agreement. CLEC shall be entitled to the
same offering terms and conditions made under any granted BFR, provided that Qwest may
require the use of 1GB pricing where it makes a demonstration to CLEC of the need therefor.
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Section 18
Audit Process
Section 18.0 - AUDIT PROCESS
18.Nothing in this Section 18 shall limit or expand the Audit provisions in the Performance
Assurance Plan (PAP). Nothing in the PAP shall limit or expand the Audit provisions in this
Section 18. For purposes of this section the following definitions shall apply:
18.1 "Audit" shall mean the comprehensive review of the books, records , and
other documents used in the Billing process for services performed, including, without
limitation , reciprocal compensation and facilities provided under this Agreement.
18.2 "Examination" shall mean an inquiry into a specific element or process
related to the above. Commencing on the Effective Date of this Agreement, either Party
may perform Examinations as either Party deems necessary.
18.This Audit shall take place under the following conditions:
18.Either Party may request to perform an Audit or Examination.
18.The Audit or Examination shall occur upon thirty (30) business days written
notice by the requesting Party to the non-requesting Party.
18.The Audit or Examination shall occur during normal business hours.
However, such Audit will be conducted in a commercially reasonable manner and both
Parties will work to minimize disruption to the business operations of the Party being
audited.
18.2.4 There shall be no more than two (2) Audits requested by each Party under
this Agreement in any twelve (12) month period. Either Party may audit the other Party
books , records and documents more frequently than twice in any twelve (12) month
period (but no more than once in each quarter) if the immediately preceding audit found
previously uncorrected net variances, inaccuracies or errors in invoices in the audited
Party's favor with an aggregate value of at least two percent (2%) of the amounts
payable for the affected services during the period covered by the Audit.
18.The requesting Party may review the non-requesting Party s records, books
and documents, as may reasonably contain information relevant to the operation of this
Agreement.
18.The location of the Audit or Examination shall be the location where the
requested records, books and documents are retained in the normal course of business.
18.All transactions under this Agreement which are over twenty-four (24) months
old will be considered accepted and no longer subject to Audit. The Parties agree to
retain records of all transactions under this Agreement for at least twenty-four (24)
months.
18.Audit or Examination Expenses
18.Each Party shall bear its own expenses in connection with
conduct of the Audit or Examination. The requesting Party will pay for the
reasonable cost of special data extractions required by the Party to conduct the
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Section 18
Audit Process
Audit or Examination. For purposes of this section, a "Special Data Extraction
means the creation of an output record or informational report (from existing data
files) that is not created in the normal course of business. If any program is
developed to the requesting Party s specification and at that Party's expense, the
requesting Party will specify at the time of request whether the program is to be
retained by the other Party for reuse for any subsequent Audit or Examination.
18.Notwithstanding the foregoing, the non-requesting Party shall pay
all of the requesting Party's commercially reasonable expenses in the event an
Audit or Examination identifies a difference between the amount billed and the
amount determined by the Audit that exceeds five percent (5%) of the amount
billed and results in a refund and/or reduction in the Billing to the requesting
Party.
18.The Party requesting the Audit may request that an Audit be conducted by a
mutually agreed-to independent auditor, which agreement will not be unreasonably
withheld or delayed by the non-requesting Party. Under this circumstance, the costs of
the independent auditor shall be paid for by the Party requesting the Audit subject to
Section 18.
18.10 In the event that the non-requesting Party requests that the Audit be
performed by an independent auditor, the Parties shall mutually agree to the selection of
the independent auditor. Under this circumstance, the costs of the independent auditor
shall be shared equally by the Parties. The portion of this expense borne by the
requesting Party shall be borne by the non-requesting Party if the terms of Section
18.2 are satisfied.
18.11 Adjustments, credits or payments will be made and any corrective action
must commence within thirty (30) Days after the Parties' receipt of the final Audit report
to compensate for any errors and omissions which are disclosed by such Audit or
Examination and are agreed to by the Parties. The interest rate payable shall be in
accordance with Commission requirements. In the event that any of the following
circumstances occur within thirty (30) business days after completion of the Audit or
Examination, they may be resolved at either Party's election, pursuant to the Dispute
Resolution Process; (i) errors detected by the Audit or Examination have not been
corrected; (ii) adjustments, credits or payments due as a result of the Audit or
Examination have not been made, or (iii) a dispute has arisen concerning the Audit or
Examination.
18.12 Neither the right to examine and Audit nor the right to receive an adjustment
will be affected by any statement to the contrary appearing on checks or otherwise.
18.2.13 This Section will survive expiration or termination of this Agreement for a
period of two (2) years after expiration or termination of the Agreement.
18.All information received or reviewed by the requesting Party or the independent auditor
in connection with the Audit is to be considered Proprietary Information as defined by this
Agreement in Section 5.16. The non-requesting Party reserves the right to require any non-
employee who is involved directly or indirectly in any Audit or the resolution of its findings as
described above to execute a nondisclosure agreement satisfactory to the non-requesting Party.
To the extent an Audit involves access to information of other competitors, CLEC and Qwest will
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Section 18
Audit Process
aggregate such competitors' data before release to the other Party, to insure the protection of
the proprietary nature of information of other competitors. To the extent a competitor is an
Affiliate of the Party being audited (including itself and its subsidiaries), the Parties shall be
allowed to examine such Affiliate s disaggregated data, as required by reasonable needs of the
Audit. Information provided in an Audit or Examination may only be reviewed by individuals with
a need to know such information for purposes of this Section 18 and who are bound by the
nondisclosure obligations set forth in Section 5.16. In no case shall the Confidential Information
be shared with the Parties' retail marketing, sales or strategic planning.
18.Either Party may request an Audit of the other s compliance with this
Agreement's measures and requirements applicable to limitations on the distribution
maintenance, and use of proprietary or other protected information that the requesting
Party has provided to the other. Those Audits shall not take place more frequently than
once in every three (3) years , unless cause is shown to support a specifically requested
Audit that would otherwise violate this frequency restriction. Examinations will not be
permitted in connection with investigating or testing such compliance. All those other
provisions of this Section 18 that are not inconsistent herewith shall apply, except that in
the case of these Audits, the Party to be audited may also request the use of an
independent auditor.
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Section 19
Construction Charges
Section 19.0 - CONSTRUCTION CHARGES
19.All rates, charges and initial service periods specified in this Agreement
contemplate the provision of network Interconnection services and access to Unbundled Loops
or ancillary services to the extent existing facilities are available. Except for modifications to
existing facilities necessary to accommodate Interconnection and access to Unbundled Loops
or ancillary services specifically provided for in this Agreement, Qwest will consider requests to
build additional or further facilities for network Interconnection and access to Unbundled Loops
or ancillary services, as described in the applicable section of this Agreement.
19.All necessary construction will be undertaken at the discretion of Qwest
consistent with budgetary responsibilities, consideration for the impact on the general body of
End User Customers and without discrimination among the various Carriers.
19.A quote for CLEC's portion of a specific job will be provided to CLEC. The quote
will be in writing and will be binding for ninety (90) business days after the issue date. When
accepted , CLEC will be billed the quoted price and construction will commence after receipt of
payment. If CLEC chooses not to have Qwest construct the facilities, Qwest reserves the right
to bill CLEC for the expense incurred for producing the engineered job design.19.4 In the event a construction charge is applicable, CLEC's service Application Date
will become the date upon which Qwest receives the required payment.
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Section 20
Service Performance
Section 20.0 - SERVICE PERFORMANCE
Performance Indicator Definitions (PI Os), in their current form as developed by the Regional
Oversight Committee, are included in Exhibit B of this Agreement. Subsequent changes to
these PIDs that are made by the Regional Oversight Committee shall be incorporated into
Exhibit B by reference. Modifications of PIDs that apply to the Qwest Performance Assurance
Plan (QPAP) shall be made in accordance with Section 16.0 of Exhibit K.
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Section 21
Network Standards
Section 21.0 - NETWORK STANDARDS
21.The Parties recognize that Qwest services and Network Elements have been
purchased and deployed , over time, to Telcordia and Qwest technical standards. Specification
of standards is built into the Qwest purchasing process, whereby vendors incorporate such
standards into the equipment Qwest purchases. Qwest supplements generally held industry
standards with Qwest Technical Publications.
21.The Parties recognize that equipment vendors may manufacture
Telecommunications equipment that does not fully incorporate and may differ from industry
standards at varying points in time (due to standards development processes and consensus)
and either Party may have such equipment in place within its network. Except where otherwise
explicitly stated within this Agreement, such equipment is acceptable to the Parties, provided
said equipment does not pose a security, service or safety hazard to Persons or property.
21.Generally accepted and developed industry standards which the Parties agree to
support include, but are not limited to:
21.Switching
GR-1428-CORE Common Channel Signaling Network Interface Specification (CCSNIS)
Supporting Toll Free Service
GR-1432-CORE CCSNIS Supporting TCAP
GR-317-CORE Call Control Using Integrated Services Network Digital User Part
(ISDNUP)
GR-905-CORE CCSNIS Supporting Network Interconnection, Message Transfer Part
(MTP), and ISUP
GR-1357-CORE Switched Fractional DS1
TR-TSY-000540 Tandem Supplement
GR-305-CORE
GR-1429-CORE CCSNIS Supporting Call Management Services
FR-64 LATA Switching System Generic Requirement (LSSGR)
GR-334-CORE Switched Access Service
TR-NWT-000335 Voice Grade Special Access Services
TR-TSY-000529 Public Safety LSSGR
TR-NWT -000505 LSSGR Call Processing
FR-NWT-0002710SSGR
TR-NWT-001156 OSSGR Operator Subsystem
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Section 21
Network Standards
SR-TSY-001171 Methods and Procedures for System Reliability Analysis
21.Transport
FR-440 Transport System Generic Requirements (TSGR)
TR-NWT-000499 (TSGR) Transport Systems Generic Requirements
GR-820-CORE Generic Transmission Surveillance; DS1 and DS3 Performance
GR-253-CORE Synchronous Optical Network Systems (SONET) Transport Systems:
Common Generic Criteria
TR-NWT-000507 LSSGR: Transmission
TR-NWT-000776 NID for ISDN Subscriber Access
GR-342-CORE High Capacity Digital Special Access Service
ST-TEC-000051 & 52 Telecommunications Transmission Engineering Handbooks
Volumes 1 & 2
ANSI T1.1 02-1993 Digital Hierarchy - Electrical Interface, Annex B
21.Loops
TR-NWT-000057 Functional Criteria for Digital Loop Carrier (IDLC) Systems
TR-NWT-000393 Generic Requirements for ISDN Basic Access Digital Subscriber Lines
GR-253-CORE SONET Transport Systems: Common Generic Criteria
TR-TSY-000673 Operations Interface for an IDLC System
GR-303-CORE Integrated Digital Loop Carrier System Generic Requirements
TR-TSY-000008 Digital Interface Between the SLC 96 Digital Loop Carrier System and a
Local Digital Switch
TA-TSY-000120 Subscriber Premises or Network Ground Wire
GR-49-CORE Generic Requirements for Outdoor Telephone Network Interface Devices
(NID)
TR-NWT-000937 Generic Requirements for Building Entrance Terminals
TR-NWT-000133 Generic Requirements for Network Inside Wiring
ANSI T1.417, Spectrum Management for Loop Transmission Systems
21.Local Number Portability
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Section 21
Network Standards
Number Portability Generic Switching and Signaling Requirements for Number
Portability, Issue 1., February 12 1996 (Editor - Lucent Technologies , Inc.
Generic Requirements for SCP Application and GTT Function for Number Portability,
Issue 0., Final Draft, September 4, 1996 (Editor - Ameritech Inc.
Generic Operator Services Switching Requirements for Number Portability, Issue 1.
Final Draft, April 12, 1996 (Editor - Nortel);
ATIS, TRQ No., Technical Requirements for Number Portability Operator Services
Switching Systems , April 1999;
ATIS , TRQ No., Technical Requirements for Number Portability Switching Systems
April 1999;
ATIS , TRQ No., Technical Requirements for Number Portability Database and Global
Title Translation, April 1999;
FCC First Report and Order and Further Notice of Proposed Rulemaking; FCC 96-286;
CC Docket 95-116 , RM 8535; Released July 2 , 1996;
FCC First Memorandum Opinion and Order on Reconsideration; FCC 97-74;. CC Docket
95-116, RM 8535; Released March 11 , 1997.
FCC Second Report and Order, FCC 97-298; CC Docket 95-116, RM 8535; Released
August 18, 1997.21.4 The Parties will cooperate in the development of national standards for
Interconnection elements as the competitive environment evolves. Recognizing that there are
no current national standards for Interconnection Network Elements, Qwest has developed its
own standards for some Network Elements. Details of these standards are documented in the
Qwest Technical Publications. Qwest Technical Publications have been developed to support
service offerings, inform End User Customers and suppliers, and promote engineering
consistency and deployment of developing technologies. Qwest provides all of its Technical
Publications at no charge via web site: http://www.qwestcom/techpub/.
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Section 22
Signature Page
Section 22.0 - SIGNATURE PAGE
By signing below, and in consideration of the mutual promises set forth herein, and other good
and valuable consideration , the Parties agree to abide by the terms and conditions set forth in
this Interconnection Agreement.
nications Corp.Qwest Corporation
~rCL~L
Signature
L. T. Christensen
Name PrintedlTyped
Date
of' f'~f\N-Director - Interconnection Aareements
Title
gilt
Date
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Qwest Fourteen State Template, Version 2., April 17 2006 310
Negotiation s Template Exhibit A
Idaho
EAS / Local Traffic Reciprocal
Compensation Election
New : Bill ~Keep Notes
Resale Wholesale Wholesale
Discount Discount
Percentage Percentage
Recurring Nonrecurring
Charges Charges
Wholesale Discount Rates
Southern Idaho
Basic Exchanoe Residential Line Service 18.25%18.25%
1.1.Basic Exchange Business Line Service 18.25%18.25%
IntraLATA Toll 18.25%18.25%
1.4 Package / Special Services (e.g., Centrex, Discounted Line/Feature Packages,18.25%18.25%
ISDN, PBX-Trunks, DSS & VAS, Frame Relay Service, LAN, MegaBit and other
ACS)
Listinos, CO Features & Information Services 18.25%18.25%
Private Line 18.25%18.25%
Ooerator Services / Directorv Assistance (OS/DA\18.25%18.25%
Volume Packaoed Services - Hioh Volume Customers 65%65%
Public Access Line (PAL\ Service 00%00%
Northern Idaho
1.2.1 Basic Exchanoe Residential Line Service 19.37%19.37%
Basic Exchanae Business Line Service / PBX 19.37%19.37%
1.2.IntraLATA Toll 19.37%19.37%
2.4 Package / Special Services (e., Centrex, Discounted Line/Feature Packages 19.37%19.37%
ISDN, PBX-Trunks, DSS & VAS, Frame Relay Service, LAN, MegaBit and other
ACS)
1.2.Listin\js, CO Features & Information Services 19.37%19.37%
1.2.Private Line 19.37%19.37%
Operator Services / Directory Assistance (OSIDA)19.37%19.37%
Volume Packaoed Services - Hioh Volume Customers 87%87%
1.2.Public Access Line (PAL) Service 00%00%
Customer Transfer Char\je (CTC)
CTC for POTS Service
Manual
6.2.First Line $16.
6.2.Each Additional Line $2.
Mechanized
1.2.First Line $0.
Each Additional Line $0.
CTC for Private Line Transport Services
First Circuit $38.
Additional Circuit, per Circuit, same CSR $33.
CTC for Advanced Communications Services, per Circuit $46.
Interconnection
Entrance Facilities
Intentionally Left Blank
DS1 $103.$208.
DS3 $524.42 $277.73
LIS EICT
7.2.PerDS1 $0.$0.
Per DS3 $0.$0.
Direct Trunked Transport
Intentionally Left Blank
DS1 (Recurrina Fixed & oer Mile)
Over 0 to 8 Miles $37.$1.
2.2 Over 8 to 25 Miles $37.$1.
Over 25 to 50 Miles $37.$1.
2.4 Oyer 50 Miles $37.$1.
DS3 (Recurrina Fixed oer Mile)
Over 0 to 8 Miles $257.$19.48
Owest Idaho TRRO Template Exhibit A Eighth Revision
June 1 2006 Page 1 of 16
Negotiation s Template Exhibit A
Idaho
Over 8 to 25 Miles $260.49 $24.
Over 25 to 50 Miles $260.$26.43
3.4 Over 50 Miles $259.$26.
Multiplexina
7.4.DS1 to DSO $263.$193.
7.4.DS3 to DS1 $304.22 $193.
Trunk Nonrecurrina Charaes
Intentionally Left Blank
DS1 Interface
5.2.First Trunk $229.40
2.2 Each Additional Trunk $5.46
DS3 Interface
First Trunk $235.
3.2 Each Additional Trunk $11.
Exchanae Service IEAS/Locan Traffic
End Office Call Termination, per Minute of Use $0.001343
###
6.2 Tandem Switched Transport, per Minute of Use $0.000690
Tandem Transmission, per Minute of Use fRecurrina Fixed Der Mile)
Over 0 to 8 Miles $0.0004564 $0.0000367
Over 8 to 25 Miles $0.0004564 $0.0000367
Over 25 to 50 Miles $0.0004564 $0.0000367
3.4 Over 50 Miles $0.0004260 $0.0000144
Local Traffic - FCC - ISP Rate Caps
Minute Of Use as of June 14, 2003, rate in effect until further FCC action $0.0007
Miscellaneous Char!les
Expedite Charge (LIS Trunks)Qwest's Idaho
Access Service
Catalog
8.2 Cancellation Charge (LIS Trunks)Qwest's Idaho
Access Service
Catalog
Additional Testing (LIS Trunks)Qwest's Idaho
Access Service
Catalog
Transit Traffic
Local Transit, per Minute of Use $0.0045
IntraLATA Transit Toll, per Minute of Use $0.0045
Intentionally Left Blank
9.4 Cateaory 11 Mechanized Record Charae, per Record
Mechanized Transit Records $0.0025
9.4.Mechanized Access Records $0.0025
Intentionally Left Blank
IntraLATA Toll Traffic Qwest's Idaho Qwest's Idaho
Access Service Access Service
Catalog Catalog
Collocation
All Collocation
Plan nino and Enoineenno
Intentionally Left Blank
Cable Auoment Quote Preparation Fee 284.
Entrance Facilitv
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1, 2006 Page 2 of 16
Negotiation s Template Exhibit A
Idaho
8.1.Standard Shared, Der Fiber $5.44 $616.
8.1.Cross Connect, per Fiber $5.$722.
ExDress, Der Cable $88.009.
Cable SDlicino
8.1.Fiber, per Set-$399.
Per Fiber Spliced $37.
1.4 Power
Power Plant
1.4.Less Than 60 $10.
1.4.Eoual To or Greater Than 60 AmDs $8.42
8.1.4.Power Usaoe
1.4.Less Than or Eaual To 60 Amps $2.47
1.4.Greater Than $4.
AC Power Feed
8.1.AC Power Feed, Der AmD, Der Month
120V $16.
208 V, Sinale Phase $27.
8.1.208 V, Three Phase $48.
1.4 240 V, Sinale Phase $32.
240 V, Three Phase $55.
480 V, Three Phase $111.
8.1.AC Power Feed, Der Foot, Der Month
5.2.20 Amp, Sinale Phase $0.0084 $7.43
2.2 20 AmD, Three Phase $0.0105 $9.
8.1.30 Amp, Sinale Phase $0.0091 $8.02
2.4 30 AmD, Three Phase $0.0125 $11.
40 Amp, Sinale Phase $0.0107 $9.43
40 AmD, Three Phase $0.0147 $12.
50 AmD, Sinale Phase $0.0127 $11.
50 AmD, Three Phase $0.0177 $15.
60 AmD, Sinale Phase $0.0144 $12.
60 AmD, Three Phase $0.0204 $17.
100 AmD, Sinale Phase $0.0178 $15.
100 AmD, Three Phase $0.0277 $24.44
Inspector Labor, Der Half Hour
Reaular Hours Rate $28.25
After Hours Rate, minimum 3 Hours $37.
Channel Reaeneration
DS1 $0.$0.
DS3 $0.$0.
Collocation Terminations
8.1 Shared Access
DSO
Cable Placement, per 100 Pair Block $0.2262 $208.
Cable Placement, Der Termination $0.0090 $4.
Cable, per 100 Pair Block $0.3304 $304.
Cable, Der Termination $0.0066 $4.
Blocks, per 100 Pair Block $0.5730 $528.42
Blocks, DerTerminatiDn $0.0115 $8.
Block Placement, per 100 Pair Block $0.2381 $219.
8.1.Block Placement, Der Termination $0.0048 $3.
DS1
Cable Placement, per 28 DS1s $0.4111 $362.
1.2.Cable Placement, Der Termination $0.0442 $38.
Cable, per 28 DS1s $0.3993 $351.
Cable, DerTermination $0.0429 $37.
Panel, per 28 DS1s $0.2742 $241.
Panel, Der TerminatiDn $0.0330 $29.
Panel Placement, per 28 DS1s $0.0647 $74.
Panel Placement, Der Termination $0.0091 $8.
8.1.DS3
Cable Placement, Der Termination $0.1521 $134.
Cable, per Termination $0.2578 $227.
Panel! Connector, oer Termination $0.2625 $231.
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1 , 2006 Page 3 of 16
Negotiation s Template Exhibit A
Idaho
3.4 Panel! Connector Placement, per Termination $0.0204 $18.01
1.8.1.4 Fiber
8.1.1.4.Terminations, per 12 Fibers $26.513.
1.4.Additional Connector, if Applicable $0.47 $411.
Cable Rackino, Shared, oer 12 Fibers $26.47
8.1.4.4 Cable Racking, Dedicated $1.$1,433.
Security CharQes
Per Emolovee, per Card $0.
Card Access, per Employee, per Central Office $7.
1.10 Composite Clock ! Central Office Synchronization
10.Svnchronization - Composite Clock, per Port $7.44
Intentionallv Left Blank
Space Availability Report Chame $313.
Collocation Space Reservation Fee Charge will be
25% of
Nonrecurring
Fee
Collocation Space Option Administration Fee 107.
Collocation Space Option Fee, per Souare Foot $2.
Joint Inyentorv Visit Fee, per Visit 610.
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Solitter Collocation
20.TIE Cable Reclassification ICB
8.1.20.Splitter Shelf CharQe $4.$503.
20.EnaineerinQ 079.
20.4 Solitter TIE Cable Connections
20.4.Splitter in the Common Area - Data to 410 Block $3.689.
20.4.2 Splitter in the Common Area - Data Direct to CLEC $3.$2,850.
20.4.Splitter on the IDF - Data to 410 Block $0.$834.
1.20.4.4 Splitter on the IDF - Data Direct to CLEC $1.$1,623.47
20.4.Splitter on the MDF - Data to 410 Block $0.$861.
20.4.Splitter on the MDF - Data Direct to CLEC $2.922.42
20.Splitter CharQe ICB
Virtual Collocation
Plannina and Enaineerino
8.2.Quote Preparation Fee 146.41 B,7
Maintenance Labor, per Half Hour
Reoular Hours Rate $29.
2.2.2 After Hours Rate $39.
Trainina Labor, per Half Hour
Reoular Hours Rate $29.
2.4 Bav Space
2.4.Equipment Bay, per Shelf $4.
8.2.4.Virtual Space Construction, Initial Bay Provided $20.$17,749.
Each Additional Bay Space $3.854.
2.4.4 Virtual Cable Rackino, oer Shelf $0.44 $384.
Enoineerina Labor, per Half Hour
Reoular Hours Rate $32.
After Hours Rate $43.
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1 2006 Page 4 of 16
Negotiation s Template Exhibit A
Idaho
8.2.Installation Labor, per Half Hour
Reqular Hours Rate $31.
8.2.6.2 After Hours Rate $41.
8.2.Rent
Floor Space Lease, per Square Foot $2.
8.2.Rent, per Shelf $4.
Intentionally Left Blank
8.2.-48 Volt DC Power Cable, per Cable
20 Amp Power Feed $4.$3,985.
8.2.30 Amp Power Feed $5.537.
40 Amp Power Feed $6.$5,480.
9.4 60 Amp Power Feed $11.$9,706.
100 Amo Power Feed $18.$16 370.
200 Amp Power Feed $34.$30 473.
300 Amp Power Feed $54.$47 917.
400 Amp Power Feed $77.$68,037.
Caqeless Physical Collocation
8.3.Planning and Enqineerinq
Quote Preparation Fee 146.41 B,7
3.2 Space Construction and Site Preoaration
Site Preparation Fee ICB
2 Bays $23.$20,603.40
Intentionally Left Blank
3.2.4 Intentionally Left Blank
3.2.Space Construction for Each Additional Bay $3.854.
3.2.Adiustment for Single Bay - Change to Standard Desiqn ($3.($2 854.
-48 Volt DC Power Cable, per Feed
3.2.20 Amp Power Feed $4.985.41
30 Amp Power Feed $5.537.
8.3.40 Amp Power Feed $6.480.42
60 Amp.Power Feed $11.706.
100 Amp Power Feed $18.$16 370.
200 Amp Power Feed $34.$30 473.
8.3.300 Amp Power Feed $54.$47 917.
400 Amp Power Feed $77.23 $68 037.
Floor Soace Lease, per Square Foot $2.
Caaed Physical Collocation
8.4.Planninn and Ennineerinq
8.4.Quote Preparation Fee 185.B,7
8.4.Space Construction and Site Preparation
8.4.Site Preparation Fee ICE
8.4.2.2 Intentionally Left Blank
8.4.Intentionally Left Blank
8.4.2.4 Space Construction
8.4.2.4.Cage: Up to 100 Sq. FI.$38.$33,927.
8.4.2.4.Cage: 101 to 200 Sq. FI.$34.$30,113.
8.4.2.4.Cage: 201 to 300 Sq. FI.$42.$37 154.
8.4.2.4.4 Cage: 301 to 400 Sq. Ft $44.$38,922.
8.4.2.Intentionally Left Blank
8.4.-48 Volt DC Power Cable, per Feed
8.4.20 Amp Power Feed $5.954.
8.4.30 Amp Power Feed $6.$5,457.
8.4.40 Amp Power Feed $7.41 $6,526.
8.4.6.4 60 Amp Power Feed $12.$10,772.79
8.4.100 Amp Power Feed $19.$17 531.
8.4.200 Amp Power Feed $37.$32 634.
300 Amp Power Feed $58.$51 315.
400 Amp Power Feed $82.$72 861.
8.4.3 Space Construction - Fencing Credit
8.4.Cage: Up to 100 Sq. FI.($10.723.
8.4.3.2 Caae: 101 to 200 SQ. Ft ($12.($7 135.
8.4.Cage: 201 to 300 Sq. FI.$14.47 015.26
Qwestldaho TRRO Template Exhibit A Eighth Reyision
June 1, 2006 Page 5 of 16
Negotiation s Template Exhibit A
Idaho
8.4.4 Floor Soace Lease, oer Square Foot $2.
8.4.Intentionally Left Blank
8.4.Intentionally Left Blank
Intentionally Left Blank
8.4.Grounding
8.4.2'0 AWG, oer Foot $0.0097 $8.
8.4.1'0 AWG, per Foot $0.0170 $14.
8.4.8.4'0 AWG, oer Foot $0.0200 $17.
8.4.8.4 350 kcmil, per Foot $0.0258 $22.
500 kcmil, oer Foot $0.0299 $26.
8.4.750 kcmil, per Foot $0.0456 $40.
Adiacent Collocation ICB
Remote Collocation
Physical & Virtual Remote Collocation
Soace, oer Standard Mountina Unit $0.$665.47
FDI Terminations, per 25 Pair $0.$484.
Power Usaae
8.6.Less Than or Equal To 60 Amps, per Amp (uses rate from $2.47
1.4.
8.6.1.4 Quote Preparation Fee $1,064.
Intentionally Left Blank
8.6.Additional Virtual Remote Collocation Elements
Flat Charae, oer Job $36.
Enqineerinq Rate, per Half Hour $35.
Maintenance, oer Half Hour $29.40
3.4 Installation, per Half Hour $29.40
Trainina, oer Half Hour $29.40
CLEC-to-CLEC
Desiqn Enqineerinq & Installation - No Cables
Fiber Flat Charae 229.
Flat Charqe $634.
Cable Rackinq
7.2.DSO, oer Foot, oer Cable $0.11848
DS1 , per Foot, per Cable $0.13075
DS3, oer Foot, oer Cable $0.10234
2.4 Fiber, per Foot, per Fiber $0.93313
Virtual Connections (if Applicable - Connections Only; No Cables)
DSO, oer 100 Connections $194.
DS1, per 28 Connections $91.
DS3, oer 1 Connection $5.
3.4 Fiber Connections, oer Fiber Soliced $37.
Cable Hole, if Applicable $386.
CLEC-to-CLEC Cross-Connection $201.
Interconnection Distribution Frame IICDF) Collocation
Quote Preoaration Fee uses rate from 8.284.
DSO Circuit, per 200 Leqs $17.171.
DS1 Circuit, oerTwo Leas $0.$71.
8.4 DS3 Circuit, per Two Leqs $8.182.
Fiber Circuit, oer Two Leas $2.$236.
Collocation Cancellation QPF, Prorated
Jab Costs
Microwaye Collocation Under
Deyelopment
Intentionally Left Blank
Qwest Idaho TRRO Template Exhibit A Eighth Reyision
June 1 2006 Page 6 of 16
Negotiation s Template Exhibit A
Idaho
Facilitv Connected (FCI Collocation
12.Quote Preparation Fee, per Request ICB
12.2 EnQineerinQ Fee, per Job ICB
12.Copper Entrance Facility, per 100 Pair ICB ICB
12.4 Fiber Entrance Facilitv, per 12 Strands uses rates from 8.$5.44 $616.
12.Termination Block with Protectors, per 100 Pairs ICB ICB
8.12.Termination Panel, per 12 Strands ICB ICB
12.DS1 VoltaQe Isolation, per Pair ICB ICB
DC Power Reduction
13.Quote Preparation Fee $703.
13.Power Reduction Less Than 60 Amps $494.45
13.Power Reduction Equal To 60 Amps $706.
13.4 Power Reduction Greater Than 60 Amps, per Amp $895.
13.Power On Off $621.
13.Ballerv Distribution Fuse Board (BDFB Rent $64.
13.Power Restoration, applies to Primarv & Secondarv Feed ICE
13.Location Chance from Power Board to BDFB ICE
Collocation Transfer of Responsibility
14.Wireline and Wireless Local Interconnection Service Trunks
14.Per Trunk Group $32.
14.Per Facilitv Circuit $32.
14.Assessment Fee 036.
14.Network Svstems Administration Fee $1,586.
14.4 Unbundled Loop, per Circuit $32.
14.Subloop and Shared Distribution Loop, per Circuit $32.
14.Shared Loop, Line SplillinQ, and Line PartitioninQ, per Circuit $32.
14.Unbundled Dedicated Interoffice Transport, per Circuit $32.
14.Enhanced Extended Loop Loop Mux Combination, per Circuit $32.
14.Loop SplillinQ, per Circuit $32.
14.Unbundled Dark Fiber, per Circuit $32.
Collocation Available Inventory
15.Standard Sites
15.Removal of Terminations
15.DSO, per 100 Terminations
8.15.1.2 DS1, per Termination
15.DS3, per Termination
15.1.4 OCN, per 12 Fibers
15.Quote Preparation Fee (QPFI
15.Caaeless uses rate from 8.146.41 B,7
15.CaQed (uses rate from 8.4.185.B,7
15.Special Sites
15.Special Site Assessment Fee 051.
15.Network Svstems Assessment Fee 652.
8.15.2.Site Survev Fee $163.
15.Re-usable Elements ICB
Collocation Decommissionina (uses rates from 9.201
16.Additional Labor Other - Basic $27.
16.Additional Labor Other - Overtime $36.
16.Additional Labor Other - Premium $46.29
16.4 Additional Dispatch Qwest's Tariff
FCC No.
Section 13
Joint Testina (uses rates from 8.
17.Set-Up Fee (price contains a one hour set-up fee). $58.
17.Test Time Fee, per Half Hour $29.
0 Unbundled Network Elements (UNEsl
Interconnection Tie Pairs (lTPI - Per Termination
DSO $0.
DS1 $1.
DS3 $14.
Unbundled LOODS
AnaloQ Loops See 9.2.4
Wire Voice Grade Loop
Qwestldaho TRRO Template Exhibit A Eighth Revision
June 1 , 2006 Page 7 of 16
Negotiation s Template Exhibit A
Idaho
Zone 1 $15.
1.1.2 Zone 2 $23.
9.2.Zone 3 $40.
Intentionallv Left Blank
Wire Voice Grade Loop
Zone 1 $30.
Zone 2 $46.
Zone 3 $79.47
2.2 Nonloaded Loops See 9.2.4
Wire Nonloaded LooD
Zone 1 $15.
9.2.2.Zone 2 $23.
Zone 3 $40.
Intentionallv Left Blank
Wire Nonloaded Loop
Zone 1 $30.
3.2 Zone 2 $46.
Zone 3 $79.47
2.4 Loop Unloadina $9.00
Loop Conditionina $22.
Digital Capable Loops
Basic Rate ISDN xDSL-1 Capable ADSL Compatible Loop See-9.
Zone 1 $15.
Zone 2 $23.76
Zone 3 $40.
Intentionallv Left Blank
DS1 Capable Loop See-9.
9.2.Zone 1 $86.48
9.2.Zone 2 $86.46
Zone 3 $99.
3.4 DS3 Capable Loop See 9.
3.4.Zone 1 $941.
4.2 Zone 2 $955.
9.2.3.4.Zone 3 264.
Intentionallv Left Blank
Wire Extension Technoloav $22.
2.4 Loop Installation Charges for 2 & 4-Wire Analog Nonloaded, ADSL Compatible, ISDN BRI See 9.2.1 &
Capable and xDSL - I Capable Loops where conditioning is not required.2.2
Basic Installation
2.4.1.First $11.
2.4.Each Additional $6.
2.4.Basic Installation with Performance Testina
2.4.First $17.
2.4.Each Additional $8.99
Coordinated Installation with Cooperative Testing Project Coordinated Installation
2.4.First $171.
Each Additional $94.
2.4.4 Coordinated Installation without Cooperative Testing Project Coordinated
Installation
First $59.
4.4.Each Additional $53.
Basic Installation with Cooperative Testing
2.4.First $142.
2.4.Each Additional $94.
DS1 Loop Installation Charges See 9.
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1 , 2006 Page 8 of 16
Negotiation s Template Exhibit A
Idaho
Basic Installation
First $128.71
Each Additional $99.
9.2.Basic Installation with Perfonnance TestinQ
5.2.First $279.
9.2.5.2.Each Additional $212.
Coordinated Installation with Cooperative Testing Project Coordinated Installation
First $316.
3.2 Each Additional $222.40
5.4 Coordinated Installation without Cooperative Testing Project Coordinated
Installation
9.2.5.4.First $135.
5.4.Each Additional $106.
Basic Installation with Cooperative TestinQ
9.2.First $272.24
9.2.Each Additional $195.
DS3 Loop Installation CharQes See 9.2.3.4
Basic Installation
First $128.
Each Additional $99.
9.2.Basic Installation with Performance Testino
First $279.
6.2.Each Additional $212.
9.2.Coordinated Installation with Cooperative Testing Project Coordinated Installation
First $316.
Each Additional $222.40
9.2.6.4 Coordinated Installation without Cooperative Testing Project Coordinated
Installation
6.4.First $135.
9.2.6.4.Each Additional $106.
Basic Installation with Cooperative TestinQ
First $272.
Each Additional $195.
Intentionallv Left Blank
Private Line Special Access to Unbundled Loop Conversion (as is)$34.
Subloop
Wire Distribution Looo (Aoolies to both Analoa and Nonloaded Looos)
First $107.
Each Additional $29.
First & Each Additional 2-Wire Distribution Looo
Zone 1 $11.
3.2 Zone 2 $16.
Zone 3 $27.
Intentionally Left Blank
Intra-BuildinQ Cable Looo, per Pair $0.
No Disoatch, First $51.
No Dispatch, Each Additional $21.
Disoatch, First $98.
Dispatch, Each Additional $31.
Intentionally Left Blank
MTE Terminal Subloop Access
Sublooo MTE - POI Site InventorY, per Reouest $110.46
MTE - POI RearranQement of Facilities ICB
MTE - POI Construction of New SPOI ICB
Owest Idaho TRRO Template Exhibit A Eighth Revision
June 1, 2006 Page 9 of 16
Negotiation s Template Exhibit A
Idaho
Intentionallv Left Blank
Field Connection Point (FCP)
Feasibility Fee Quote Preparation Fee 197.
FCP Set-, oer Reauest $3.$3,291.
FCP SplicinQ, per 25 Pairs $0.$13.
7.4 FCP Reclassification $463.26
Shared Services
9.4.Intentionally Left Blank
9.4.Intentionallv Left Blank
9.4.Looo Solittina
9.4.Basic Installation Charqe for Loop SplittinQ $33.
9.4.OSS, per Line, per Month $3.
Network Interface Device INID)$0.$52.76
Unbundled Dedicated Interoffice Transport IUDIT)
DSO UDIT IRecurrino Fixed Der Mile!$241.74
Over 0 to 8 Miles $24.$0.
Over 8 to 25 Miles $24.$0.
Over 25 to 50 Miles $24.$0.
1.4 Over 50 Miles $24.$0.
DS1 UDIT IRecurrino Fixed Der Mile!$284.
Over 0 to 8 Miles $36.43 $3.
Over 8 to 25 Miles $37.$3.
Over 25 to 50 Miles $39.$1.
6.2.4 Over 50 Miles $37.77 $0.
DS3 VOlT (Recurrino Fixed Der Mile!$284.
Over 0 to 8 Miles $238.$54.
Over 8 to 25 Miles $242.$16.
Over 25 to 50 Miles $22;3.$21.
3.4 Over 50 Miles $235.$14.
6.4 Intentionallv Left Blank
Intentionallv Left Blank
Intentionallv Left Blank
UDIT DSO Channel Performance
DSO UDIT Low Side Channelization $13.
Intentionallv Left Blank
Intentionallv Left Blank
Intentionallv Left Blank
UDIT RearranQement
11.DSO, Sinole Office $164.
11.DSO, Dual Office $206.
11.Hioh CapacitY, Sinole Office $221.
11.4 HiQh Capacity, Dual Office $249.
Private Line Special Access to UDIT Conversion (as is)$131.
Unbundled Dark Fiber IUDFI
Initial Records InquirY (IRI)
Simple $196.
Complex $251.
Field Verification and Quote Preparation FVQP)$907.
Enaineerina Verification $297.
7.4 UDF - Sinale Strand
7.4.UDF - Interoffice Facility (UDF-IOF) - SinQle Strand
7.4.Order Charae, per First Strand Route Order $492.
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1, 2006 Page 10 of 16
Negotiation s Template Exhibit A
Idaho
7.4.1.Order Charae, Each Additional Strand Route Order $255.
Fiber Transoort, oer Strand Mile $50.
7.4.1.4 Termination, Fixed, oer Strand Office Termination $4.
Fiber Crass-Connect (Minimum of 2 Cross-Connects apply), per $2.$19.
Strand
UDF - oer Pair
UDF - Interaffice Facililv IUDF-IOF) - oer Pair
Order Charae, oer First Pair Route Order $492.
Order Chame, Each Additional Pair Route Order $255.
1.3 Fiber Transoort, oer Pair Mile $66.
Termination, Fixed, oer Pair Office Termination $7.
Fiber Crass-Connect (Minimum of 2 Crass-Connects apply), per Pair $4.43 $19.
Dark Fiber Sollee $602.
UDF MTE Sublooo ICB ICB
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Intentionally Left Blank
Construction Charoes
19.CLEC Reauested UNE Construction ICRUNEC) - aoolies to Unbundled Dark Fiber, Unbundled
19.Records Quote Preoaration Fee $347.46
19.Construction Quote Preoaration Fee $863.43
19.Construction of Network Caoacilv, Facilities or Soace for Access to or use of UNEs ICB ICB
Miscellaneous Charaes
20.Additional Enoineerino, oer Half Hour or fraction thereof
9.20.Additional Enaineerina - Basic $31.
20.Additional Enoineerinq - Overtime $39.
20.Additional Labor Installation, oer Half Hour or fraction thereof
9.20.Additional Labor Installation - Overtime $9.
20.Additional Labor Installation - Premium $18.
20.Additional Labor Other, oer Half Hour or fraction thereof
20.Additional Labor Other - 100tionai Testina) Basic $27.
20.Additional Labor Other - 100tionai Testinq) Overtime $36.
20.Additional Labor Other - 100tionai Testina) Premium $46.
20.Testina and Maintenance, oer Half Hour or fraction thereof
9.20.4.1 Testino and Maintenance - Basic $29.40
20.4.Testina and Maintenance - Overtime $38.
20.4.Testino and Maintenance - Premium $49.
20.Intentionallv Left Blank
20.Additional Coooerative Acceotance Testinq, oer Half Hour or fraction thereof
20.Additional Coooerative Acceotance Testina - Basic $29.40
20.Additional Coooerative Acceotance Testinq - Overtime $39.
20.Additional Coooerative Acceotance Testina - Premium $49.
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1, 2006 Page 11 of 16
Negotiation s Template Exhibit A
Idaho
20.Nonscheduled Coooerative Testina, oer Half Hour or fraction thereof
20.Nonscheduled Cooperative Testino - Basic $29.40
20.7.2 Nonscheduled Coooerative Testina - Overtime $39.
20.Nonscheduled Coooerative Testina - Premium $49.
9.20.Nonscheduled Manual Testina, oer Half Hour or fraction thereof
20.Nonscheduled Manual Testina - Basic $29.40
20.Nonscheduled Manual Testina - Overtime $39.
20.8.3 Nonscheduled Manual Testina - Premium $49.
20.Intentionallv Left Blank
20.Intentionallv Left Blank
20.Additional Dispatch Qwest's Tariff
FCC No.
Section 13
20.Trouble Isolation Charge Qwest's Idaho
Exchange &
Network
Services
Catalog No.
Section 13
9.20.Design Change Qwest's Tariff
FCC No.
Section 5
20.Expedite Charge Qwest's Tariff
FCC No.
Section 5
20.Cancellation Charge Qwest's Tariff
FCC No.
Section 5
9.20.Maintenance of Service Qwest's Tariff
FCC No.
Section 13
Channel Reaeneration
21.DS1 $0.$0.
9.21.DS3 $0.$0.
Intentionallv Left Blank
UNE Combinations
23.Intentionallv Left Blank
23.Intentionallv Left Blank
23.Intentionallv Left Blank
9.23.4 Intentionallv Left Blank
23.Intentionallv Left Blank
23.UNE Combinations - Looo Mux Combo (LMC)
9.23.Intentionallv Left Blank
23.6.2 Looo Mux, 2-Wire Analoa
23.LMC 2-Wire Installation
23.First $225.
9.23.6.2.Each Additional $148.
23.2.2 Wire Analoa Looo (uses rates from 9.
23.6.2.Zone 1 $15.
9.23.Zone 2 $23.
23.6.2.Zone 3 $40.
23.Looo Mux, 4-Wire Analoa
23.LMC 4-Wire Installation
23.First $225.
23.Each Additional $148.
23.Wire Analoa Looo uses rates from 9.
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1, 2006 Page 12 of 16
Negotiation s Template Exhibit A
Idaho
23.3.2.Zone 1 $30.
23.Zone 2 $46.
23.. Zone 3 $79.47
23.6.4 Loop Mux, DS1
23.6.4.LMC DS1 Looo Installation
23.6.4.First $285.
9.23.6.4.1.Each Additional $209.
23.6.4.DS1 Caoable Looo (uses rates from 9.
23.6.4.Zone 1 $86.48
9.23.6.4.Zone 2 $86.46
23.6.4.2.Zone 3 $99.
23.Private Line / Special Access to LMC Conversion (as is)$34.
9.23.Intentionallv Left Blank
23.DSO Channel Performance
23.Intentionally Left Blank
23.7.2 DS1/ DSO Low Side Channelization $7.47
23.LMC Rearranoement
23.8.1 DSO $130.
23.Hioh Capacity $148.
23.Enhanced Extended Loop I EEL)
23.EEL Loop, DSO 2-Wire Analoa
23.EEL 2-Wire Loop Installation
23.First $245.
23.Each Additional $182.
9.23.Wire AnaloQ Loop (uses rates from 9.2.
23.1.2.1 Zone 1 $15.
23.Zone 2 $23.
9.23.Zone 3 $40.
23.EEL Loop, DSO 4-Wire Analoa
23.EEL 4-Wire Loop Installation
23.7.2.First $245.
9.23.Each Additional $182.
23.Wire AnaloQ Loop (uses rates from 9.
23.Zone 1 $30.
23.Zone 2 $46.
23.Zone 3 $79.47
23.EEL Loop, DS1
9.23.EEL DS1 Loop Installation
23.First $300.49
23.Each Additional $225.
9.23.DS1 Capable Loop (uses rates from 9.2.
23.Zone 1 $86.
9.23.Zone 2 $86.46
23.Zone 3 $99.
9.23.7.4 EEL Loop, DS3
23.7.4.EEL DS3 Loop Installation
23.First $323.
23.7.4.Each Additional $248.
23.7.4.DS3 Capable Loop (uses rates from 9.2.3.4)
23.7.4.Zone 1 $941.
23.7.4.Zone 2 $955.
23.Zone 3 $1,264.
23.Intentionally Left Blank
23.Private Line / Special Access to EEL Conversion (as is)$34.
23.EEL Rearranaement
23.DSO $130.
23.Hiah Capacity $148.
Owest Idaho TRRO Template Exhibit A Eighth Revision
June 1 , 2006 Page 13 of 16
Negotiation s Template Exhibit A
Idaho
9.23.EEL Transoort
9.23.DSO (Recurrina Fixed aer Mile) (uses rates from 9.
9.23.Over 0 to 8 Miles $24.$0.
9.23.Over 8 to 25 Miles $24.$0.
23.1.3 Over 25 to 50 Miles $24.$0.
23.1.4 Over 50 Miles $24.$0.
9.23.DS1 (Recurrina Fixed Der Mile I (uses rates from 9.
23.Over 0 to 8 Miles $36.43 $3.
9.23.Over 8 to 25 Miles $37.$3.
23.Over 25 to 50 Miles $39.$1.
9.23.2.4 Over 50 Miles $37.$0.
23.DS3 IRecurrinq Fixed per Mile) (uses rates from 9.
23.Over 0 to 8 Miles $238.$54.
23.Over 8 to 25 Miles $242.$16.
23.Over 25 to 50 Miles $223.$21.
23.3.4 Over 50 Miles $235.$14.
23.Intentionally Left Blank
23.EEL MultiplexinQ
23.10.DS1 to DSO $263.$246.
9.23.10.DS3 to DS1 $304.22 $246.
23.DSO Channel Performance
23.11.DSO Low Side Channelization $13.
23.11.DS1 DSO Low Side Channelization $7.47
10.0 Ancillarv Services
10.Local Number PortabilitY
10.LNP Queries See FCC Tariff See FCC Tariff
#1 Section 13 &#1 Section 13 &
10.1.2 LNP Manaoed Cuts
10.Standard ManaQed Cuts, oer Person, oer Half Hour $26.
10.1.2.Overtime ManaQed. Cuts, per Person, per Half Hour $34.
10.Premium ManaQed Cuts oer Person, oer Half Hour $42.
10.911 E911
10.911 E911 - CallinG No Charoe No Charoe
10.Private Switch Automatic Location Identification (PS All) Service
10.Selective RoutinQ (SR), oer 100 Station Lines $4.$4.
10.Automatic Location Identification (All), per 100 Station Lines $4.$4.
10.2.2.Automatic Location Identification (All), Selective RoutinQ (SR , oer 100 Station Lin $4.$4.
10.2.2.4 PS All Set-Up charQe 780.44
10.Control Office IncominQ Trunk $1.$16.
10.2.EmerQencv Service Trunk Elements
10.DSO 2-Wire (uses rates from 9.23.
10.First $245.
10.Each Additional $182.
10.Wire AnaloQ Looo (uses rates from 9.
10.Zone 1 $15.
10.Zone 2 $23.
10.2.3.Zone 3 $40.
10.DSO 4-Wire (uses rates from 9.23.
10.First $245.
10.Each Additional $182.
10.Wire AnaloQ Looo (uses rates from 9.
10.3.2.Zone 1 $30.
10.2.Zone 2 $46.
10.Zone 3 $79.47
10.DSO Low Side Channelization (uses rates from 9.$13.
10.3.4 Transoort at DSO Level (uses rates from 9.
10.DSO (Recurrina Fixed Der Mile)
10.Over 0 to 8 Miles $24.$0.
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1 , 2006 Page 14 of 16
Negotiation s Template Exhibit A
Idaho
10.3.4.Over 8 to 25 Miles $24.$0.
10.2.3.4.1.Over 25 to 50 Miles $24.$0.
10.3.4.1.4 Over 50 Miles $24.$0.
10.White Paaes DirectolV Listinas Facilitv Based Providers
10.Primary Listina No Charae No Charae
10.3.2 Premium / Privacy Listings General General
Exchange Tariff Exchange Tariff
Rate, Less Rate, Less
Wholesale Wholesale
Discaunt Discount
10.Directorv Assistance Facilitv Based Providers
10.4.Local Directarv Assistance, per Call
10.4.2 National Directorv Assistance, per Call
10.4.Call Brandina, Set-Ua and Recordina $35 000.
10.4.4 Loadina Brand, per Switch $500.
10.4.Call Completion, per Call
10.Directorv Assistance List Information
10.Initial Database Laad. per Listina '1:0.025
10.Reload of Database, per Listina $0.020
10.Daily Updates, per Listina $0.250
10.5.4 One-Time Set-Uo Fee $73.
10.Media Charaes for File Deliverv
10.Electranic Transmission $0.0020
10.Toll and Assistance Operator Services Facilitv Based Providers
10.Ooerator Assistance, per Call $0.
10.Busv Line Verify, per Call $0.
10.Busv Line Interrupt $0.
10.6.4 Call Brandina, Set-Up & Recardina $10 500.
10.Loadina Brand, per Switch $800.
10.Access to Poles Ducts Conduits and Riahts of Way (ROWI
10.Pole InQuirY Fee, oer InQuirY $341.
10.Innerduct Inouirv Fee, per InQuirY $233.
10.ROW InQuirY Fee, per InQuirY $378.
10.7.4 ROW Document Preoaration Fee $122.
10.Field Verification Fee, per Pole $20.48
10.Field Verification Fee, oer Manhole $190.
10.Planner Verification, per Manhole $16.
10.Manhole Verification Inspector, per Manhole $92.
10.Manhole Make-Readv Inspector, per Manhole $245.
10.Transfer of Responsibility $106.
10.Pole Attachment Fee, oer Foot, per Year $2.
10.Innerduct Occuoancv Fee, per Foot, per Year $0.
10.12.Microduct Occupancv Fee, per Microduct, oer Foot, oer Year $0.4027
10.Access Aoreement Consideration $10.
10.Make Readv ICE
12.0 Operational Support Svstems
12.Development and Enhancements, oer Order $5.
12.Onaoina Maintenance, per Order $1.40
12.Dailv Usaae Recard File, per Record $0.000419
17.0 Bona Fide ReQuest Process
17.Processina Fee 851.
NOTES:
Unless otherwise indicated, all rates are pursuant ta Idaho Public Utilities Commission Dockets:
A AT&T Arbitration Docket USW-96-, Order Na 27738, effective September 17,1998.
B Cast Docket QWE-01-, Order No. 29408 (January 5,2004) rates effective January 5 2004.
# Voluntary Rate Reduction, Docket USW-00-, effective 6/10/02. Reductions reflected in the 5/24102 Exhibit A.
## Second Voluntary Rate Reduction, Docket USW-00-3, effective 6f7102. Reductions reflected in the 7/10/02 Exhibit A.
### Third Voluntary Rate Reduction, Docket USW-00-3, effective 12/16/02, Reductions reflected in the 10/16/02 Exhibit A
Qwest Idaho TRRO Template Exhibit A Eighth Revision
June 1 , 2006 Page 150f16
Negotiation s Template Exhibit A
Idaho
(1) TELRIC rates proposed in Cost Docket OWE-01-11 testimony filed on November 12, 2003. The case was bifurcated and the rates using this footnote are
proposed in Phase 2 of the cost docket
(2) Market-based rates.
(3) ICB, Individual Case Basis pricing.
(4) The State of Idaho has retained the oversight on these rates. These rates are not under the jurisdiction of the FCC.
(5) FCC ordered rates pursuant to the FCC's Order on Remand and Report and Order (Intercarrier Compensation for ISP-Bound Traffic) CC Docket 01-131 (FCC
ISP Order), effective June 14, 2001.
(6) Effective August 1 , 2003, Owest will no longer bill the recurring and nonrecurring charges for Channel Regeneration. Owest reserves the right to revert back to
the contractual rate only after appropriate notice is given.
(7) The preliminary Quote Preparation Fees (OPF) are included in the space construction charges. Upon completion of the collocation construction, the OPF will
be credited to the final space construction charge for the virtual, caged or cageless collocation job. These engineering and planning charges are also included
in the Virtual, Caged and Cageless Quote Preparation Fees.
(8) Effective 11/04, Owest will no longer perform Bridge Tap and/or Load Coil Removal (Conditioning) to facilitate provisioning of its Owest Retail DSL offering. In
order to permit CLECs to provision their own xDSL Capable Loops, Owest in now re-instituting the charge to continue Conditioning for the 2/4-Wire Unbundled
Loop, ADSL Compatible Unbundled Loop, ISDN (BRI) Capable Unbundled Loop, xDSL-1 Capable Unbundled Loop, Non-Commercial Line Sharing, Line
Splitting, Non-Commercial Shared Distribution Loop and Loop Splitting, effective 3/14/05. Owest can t bill the REC rate structure, but will bill customers the
lower of the two rates.
(9) Owest is voluntarily reducing this rate in order to keep rate relationship with the Fiber Transport .per Pair" rate element
(10) Owest has not implemented this UNE rate or charge in its billing system but reserves the right to aSsess such a charge in the future.
l11) Uses the Shared Loop rate.
(12) Rates not addressed in Cost Docket (estimated TELRIC)
Owest Idaho TRRO Template Exhibit A Eighth Revision
June 1, 2006 Page 16 of 16
Qwest
Spirit of Service
Service Performance Indicator Definitions (PID)
14-State 271 PID Version 8.
QWEST'S SERVICE PERFORMANCE INDICATOR DEFINITIONS (PID)
14-State 271 PID Version 8.
Introduction
Qwest will report performance results for the service performance indicators defined herein. Qwest will report
separate performance results associated with the services it provides to Competitive Local Exchange Carriers
(CLECs) in aggregate (except as noted herein), to CLECs individually and, as applicable, to Qwest's retail
customers in aggregate. Within these categories , performance results related to service provisioning and
repair will be reported for the products listed in each definition. Reports for CLECs individually will be subject
to agreements of confidentiality and/or nondisclosure.
The definitions in this version of the PID apply in the 14 states of Qwest's local service region: Arizona
Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota , Oregon, South Dakota
Utah , Washington and Wyoming. Individual state Performance Assurance Plans may specify and apply state
specific variations from the Performance Measure definitions and/or standards contained herein.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Pagei
Qwest's Service Performance Indicator Definitions
Table of Contents
ELECTRONIC GATEWAY AVAILABILITY ...........................................................................
GA-1 - Gateway Availability - IMA-GUI..............................................................................
GA-2 - Gateway Availability - IMA-EDI ..............................................................................
GA-3 - Gateway Availability - EB-TA .................................................................................
GA-4 - System Availability - EXACT .................................................................................
GA-6 - Gateway Availability - GUI -- Repair.......................................................................
GA-7 - Timely Outage Resolution following Software Releases.........................................
PRE-ORDER/ORDER............................................................................................................ 7
PO-1 - Pre-Order/Order Response Times.......................................... ............. ................... 7
PO-2 - Electronic Flow-through........................................................................................1 0
PO-3 - LSR Rejection Notice Interval...............................................................................
PO-4 - LSRs Rejected ......................................................................................................
PO-5 - Firm Order Confirmations (FOCs) On Time ..........................................................
PO-6 - Work Completion Notification Timeliness....................................... ..................... ..
PO- 7 - Billing Completion Notification Timeliness.......................................................... ..
PO-8 - Jeopardy Notice Interval..................................................................................... ..
PO-9 - Timely Jeopardy Notices.......................................................................................
PO-15 - Number of Due Date Changes per Order ...........................................................
PO-16 - Timely Release Notifications......................................................................... ..
PO-19 - Stand-Alone Test Environment (SATE) Accuracy ...............................................
PO-20 (Expanded) - Manual Service Order Accuracy ......................................................
ORDERING AND PROVISIONING ......................................................................................
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center........
OP-3 - Installation Commitments Met............................................................................. ..
OP-4 - Installation Interval...................................................................................... ......... .
OP-5 - New Service Quality..............................................................................................
OP-6 - Delayed Days........................................................................................................
OP-7 - Coordinated "Hot Cut" Interval- Unbundled Loop ................................................
OP-8 - Number Portability Timeliness ..............................................................................
OP-13 - Coordinated Cuts On Time - Unbundled Loop ...................................................
OP-15 - Interval for Pending Orders Delayed Past Due Date...........................................
OP-17 - Timeliness of Disconnects associated with LNP Orders .....................................
MAINTENANCE AND REPAIR ...........................................................................................
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center........................
MR-3 - Out of Service Cleared within 24 Hours................................................................
MR-4 - All Troubles Cleared within 48 hours..
......................... ........................................ .
MR-5 - All Troubles Cleared within 4 hours ......................................................................
MR-6 - Mean Time to Restore ..........................................................................................
MR-7 - Repair Repeat Report Rate ..................................................................................
MR-8 - Trouble Rate......................................................................................................... 72
MR-9 - Repair Appointments Met............................................................................. ........
MR-10 - Customer and Non-Qwest Related Trouble Reports ..........................................
MR-11 - LNP Trouble Reports Cleared within 24 Hours...................................................
BILLING ...............................................................................................................................
BI-1 - Time to Provide Recorded Usage Records ............................................................
awest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page ii
Table of Contents (continued)
BI-2 - Invoices Delivered within 10 Days ..........................................................................
BI-3 - Billing Accuracy - Adjustments for Errors ...............................................................
BI-4 - Billing Completeness............................................................................................ ..
DATABASE UPDATES..... ............... ......... ............
.................... ............... ......................... ..
DB-1 - Time to Update Databases.................................................................................. ..
DB-2 - Accurate Database Updates .................................................................................
DIRECTORY ASSISTANCE ................................................................................................
DA-1 - Speed of Answer - Directory Assistance ..............................................................
OPERATOR SERVICES......................................................................................................
OS-1 - Speed of Answer - Operator Services ..................................................................
NETWORK PERFORMANCE..............................................................................................
NI-1 - Trunk Blocking........................................................................................................
NP-1 - NXX Code Activation.............................................................................................
COLLOCATION ...............................................................................................
....................
CP-1 - Collocation Completion IntervaL.......................................................................... ..
CP-2 - Collocations Completed within Scheduled Intervals..............................................
CP-3 - Collocation Feasibility Study IntervaL........................................ .......................... ..
CP-4 - Collocation Feasibility Study Commitments Met .................................................100
DEFINITION OF TERMS ...................................................................................................101
GLOSSARY OF ACRONYMS ...........................................................................................1 05
APPENDIX A....................... ..... ............
....... .................. ........ ...................... ....... ...............
107
Feature Detail............................... ...........
.......... ................................ ............. ... .... ....... ...
107
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Pageiii
Electronic Gateway Availability
GA-1 - Gateway Availability - IMA-GUI
Purpose:
Evaluates the quality of GLEG access to the IMA-GUI electronic gateway and one associated system
focusinq on the extent they are actually available to GLEGs.
Description:
GA-1A: Measures the availability of the IMA-GUI (Interconnect Mediated Access- Graphical User
Interface), and reports the percentage of Scheduled Availability Time the IMA-GUI interface is
available for view and/or input.
Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the
currently published hours of availability found on the following website:
http://www.qwest.com/wholesale/cmp/ossHours.html.
GA-1 D: Measures the availability of the SIA system, which facilitates access for the lMA-GUI interface
and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the SIA
system is available. Scheduled availability times will be no less than the same hours as listed for
IMA-GUI and IMA-EDI.
Time Gateway is Available to GLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., IMA-GUI, SIA), affecting Owest's ability to serve its customers. An outage is
determined by Owest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG aggregate Disaggregation Reporting: Region-wide level.
results Results will be reported as follows:
GA-1A IMA Graphical User Interface Gateway
GA-1D SIA system
Formula:
((Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period) -;- (Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 1
GA-2 - Gateway Availability - IMA-EDI
Purpose:
Evaluates the quality of CLEC access to the IMA-EDI electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of IMA-EDI (Interconnect Mediated Access - Electronic Data Interchange)
interface and reports the percentage of scheduled availability time the IMA-EDI Interface is available
for view and/or input All times during which the interface is scheduled to be operating during the
reporting period are measured.
Scheduled Up Time hours for IMA-EDI based on the currently published hours of availability found
on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html. Time Gateway is
Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., IMA-EDI), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Region-wide level.
aaareaate results (See GA-1D for reporting of SIA system availability.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) 7 (Number
of Hours and Minutes of Scheduled Availability Time During Reporting Period) ) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 2
GA-3 - Gateway Availability - EB-T A
Purpose:
Evaluates the quality of CLEC access to the EB-TA interface, focusing on the extent the gateway is
actually available to CLECs.
Description:
Measures the availability of EB-TA (Electronic Bonding - Trouble Administration) interface and reports
the percentage of scheduled availability time the EB-TA Interface is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EB-TA), affecting Qwest's ability to serve its customers. An outage is determined
by Qwest technicians through the use of verifiable data, collected from the affected customer(s)
and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) -;- (Number
of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30,2004 Page 3
GA-4 - System Availability - EXACT
Purpose:
Evaluates the quality of CLEC batch access to the EXACT electronic access service request system
focusinq on the extent the system is actually available to CLECs.
Description:
Measures the availability of EXACT system and reports the percentage of scheduled availability time
the EXACT system is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the system is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EXACT), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event manaqement systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) -;- (Number
Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 4
GA-6 - Gateway Availability - GUI -- Repair
Purpose:
Evaluates the quality of GLEG access to the GUI Repair electronic gateway, focusing on the extent the
gateway is actually available to GLEGs.
Description:
Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports
the percentage of scheduled availability time the interface is available for view and/or input All times
during which the interface is scheduled to be operating during the reporting period are measured.
Scheduled Up Time" hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to GLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., GUI-Repair), affecting Owest's ability to serve its customers. An outage is
determined by Owest technicians through the use of verifiable data , collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG Disaggregation Reporting: Region-wide level.
aqqreqate results
Formula:
(Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period -;- Number
Hours and Minutes of Scheduled Availability Time During Reporting Period) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 5
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to software releases for
specified OSS interfaces, focusing on GLEe-affecting software releases involving the specified gateways
or systems.
Description:
Measures the percentage of gateway or system outages, which are attributable to OSS system
software releases and which occur within two weeks after the implementation of the ass system
software releases , that are resolved NOTE 1 within 48 hours of detection by the Owest monitoring group
or reporting by a GLEe/co-provider.
Includes software releases associated with the following OSS interfaces in Owest: IMA-GUI , IMA-
EDI , and CEMR, Exchan~e Access , Control, & Tracking (EXACT)NOTE 2, Electronic Bonding- Trouble
Administration (EB -TA) OTE 3
An outage for this measurement is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting Owest's ability to serve its customers or data loss NOTE 4 on
the Owest side of the interface. An outage is determined by Owest technicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event management
systems.
The outage resolution time interval considered in this measurement starts at the time Owest's
monitoring group detects a failure, or at the date/time of the first transaction sent to Owest that cannot
be processed (i.e. lost data), and ends with the time functionality is restored or the lost data is
recovered.
Reporting Period: Monthly Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate Disaggregation Reporting: Region-wide level.
Formula:
((Total outages detected within two weeks of a Software Release that are resolved within 48 hours of the
time Owest detects the outage) + (Total number of outages detected within two weeks of Software
Releases resolved in the Reporting Period)) x 100
Exclusions:
Outages in releases prior to any CLEC migrating to the release.
Duplicate reports attributable to the same software defect.
Product Reporting: None Sbndard s:
Volume = 1-20: 1 miss
Volume;:. 20:95%
Availability:Notes:
1. "Resolved" means that service is restored to the reporting CLEC, as
Available experienced by the CLEC.
2. EXACT is a Telecordia system. Only releases for changes initiated by
Owest for hardware or connectivity will be included in this measurement.
3. Outages reported under EB-TA are the same as outages in MEDIACC.
4. For data loss to be considered for GA-, a functional acknowledgement
must have been provided for the data in question (e., EDI 997, LSR 10
or trouble ticket number).
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 6
Pre-Order/Order
PO-1 - Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/ordering queries for CLECs through the use of
Qwest's Operational Support Systems (OSS). Qwest's ass are accessed through the specified gateway
interface.
Description:
PO-1A & PO-18:
Measures the time interval between query and response for specified pre-order/order transactions through the
electronic interface.
Measurements are made using a system that simulates the transactions of requesting pre-
ordering/ordering information from the underlying existing ass. These simulated transactions are made
through the operational production interfaces and existing systems in a manner that reflects, in a
statistically-valid manner, the transaction response times experienced by CLEC service representatives in
the reporting period.
. The time interval between query and response consists of the period from the time the transaction request
was "sent" to the time it is "received" via the gateway interface.
. A query is an individual request for the specified type of information.
PO-1C:
. Measures the percentage of all IRTM Queries measured by PO-1A & 18 transmitted in the reporting
period that timeout before receiving a response.
PO-1D:
. Measures the average response time for a sampling of rejected queries across preorder transaction types.
The response time measured is the time between the issuance of a pre-ordering transaction and the
receipt of an error message associated with a "rejected query." A rejected query is a transaction that
cannot be successfully processed due to the provision of incomplete or invalid information by the sender
which results in an error message back to the sender. NOTE 1
Reporting Period: One month Unit of Measure:
PO-, PO-, & PO-1D: Seconds
PO-1C: Percent
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit 8 November 30 2004 Page 7
PO-1 - Pre-Order/Order Response Times (continued)
Reporting
Comparisons:
CLEC aggregate.
Disaggregation Reporting: Region-wide level. Results are reported as follows:
PO-1A Pre-Order/Order Response Time for IMA-GUI
PO-1 B Pre-Order/Order Response Time for IMA-EDI
Results are reported separately for each of the following transaction types: NOTE 2
1. Appointment Scheduling (Due Date Reservation, where appointment is required)2. Service Availability Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools NOTE 3
8. Resale of Qwest DSL Qualification9. Connecting Facility Assignment NOTE 4
10. Meet Point Inquiry NOTE 5
For PO-1A (transactions via IMA-GUI), in addition to reporting total response time
response times for each of the above transactions will be reported in two parts: (a) time
to access the request screen, and (b) time to receive the response for the specified
transaction. For PO-1A 6, Telephone Number, a third part (c) accept screen, will be
reported.
For PO-1B (transactions via IMA-EDI), request/response will be reported as a combined
number.
PO-1C Results for PO-1C will be reported according to the gateway interface used:1. Percent of Preorder Transactions that Timeout IMA-GUI2. Percent of Preorder Transactions that Timeout IMA-EDI
PO-1 D Results for PO-1 D will be reported according to the gateway interface used:1. Rejected Response Times for IMA-GUI2. Rejected Response Times for IMA-EDI
Formula:
PO-1A & PO-1 B = ~((Query Response Date & Time) - (Query Submission Date & Time))
-;-
(Number of
Queries Submitted in Reporting Period)
PO-1 C
PO-
((Number of IRTM Queries measured by PO-1A & 1 B that Timeout before receiving
response)
-;-
(Number of IRTM Queries Transmitted in Reporting Period)) x 100
~((Rejected Query Response Date & Time) - (Query Submission Date & Time))-;-
(Number of Rejected Query Transactions Simulated by IRTM)
Exclusions:
PO-1A & PO-1B:
Rejected requests/errors, and timed out transactions
PO-1C:
Rejected requests and errors
PO-1D:
Timed out transactions
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 8
PO-1 - Pre-Order/Order Response Times (continued)
Product Reporting: None Standards:
Total Response Time:
1. Appointment Scheduling2. Service Availability
Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification ToolsNOT~ 3
8. Resale of Qwest DSL
Qualification9. Connecting Facility
Assignment
10. Meet Point Inquiry
IMA-GUI
c::10 seconds
c::25 seconds
c::25 seconds
c::10 seconds
c::12.5 seconds
c::10 seconds
:-0; 20 seconds
:-0; 20 seconds
:-0; 25 seconds
:-0; 30 seconds
IMA-EDI
c::10 seconds
c::25 seconds
c::25 seconds
c::10 seconds
c::12.5 seconds
c::10 seconds
:-0; 20 seconds
:-0; 20 seconds
:-0; 25 seconds
:-0; 30 seconds
PO-1C-
PO-1 C-
PO-1D-1 & 2
Notes:1. Rejected query types used in PO-1 D are those developed for internal
Qwest diagnostic purposes.
2. As additional transactions, currently done manually, are mechanized
they will be measured and added to or included in the above list of
transactions , as applicable.3. Results based on a weighted combination of ADSL Loop Qualification
and Raw Loop Data Tool.4. Results based on Connecting Facility Assignment by Unit Query.5. Results based on meet Point Query, POTS Splitter option for Sharedloops.
6. Times reflect non-complex services, including residential, simple
business, or POTS account. Does not include ADSL or accounts:::-25
lines.
7. Benchmark applies to response time only. Request time and Total
time will also be reported.
Availability:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004
Diagnostic
Page 9
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent Qwest's processing of CLEC Local Service Requests (LSRs) is completely
electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the service
order processor without human intervention or without manual retyping.
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic
gateway interface to the Service Order Processor (SOP) without any human intervention.
Includes all LSRs that are submitted electronically through the specified interface during the
reporting period , subject to exclusions specified below.
PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified
electronic gateway interface to the SOP without any human intervention.
Includes all flow-through-eligible LSRs that are submitted electronically through the specified
interface during the reporting period, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level (per multi-
aggregate, individual CLEC state system serving the state).
Results for PO-2A and PO-2B will be reported
according to the gateway interface* used to submit the
LSR:
LSRs received via IMA-GUI
LSRs received via IMA-EDI
CO also reports an aggregate of IMA-GUI and IMA-EDI
results.
Formula:
PO-2A = ((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without
human intervention) + (Total Number of Electronic LSRs that pass through the Gateway
Interface)) x 100
PO-2B = ((Number of flow-through-eligible Electronic LSRs that actually pass from the Gateway
Interface to the SOP without human intervention) + (Number of flow-through-eligible
Electronic LSRs received through the Gateway Interface)) x 100
Exclusions:
Rejected LSRs and LSRs containing GLEe-caused non-fatal errors.
Non-electronic LSRs (e., via fax or courier).
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 10
PO-2 - Electronic Flow-through (continued)
Product Reporting:Standards:
Resale PO-2A:
NOTE 2Unbundled Loops (with or CO: CO PO-2B benchmarks minus 10 percent
without Local Number All Other States: Diagnostic
Portability)
PO-2B: NOTE 2Local Number Portability
UNE-P (POTS) and UNE-
(Centrex 21)Resale:95%
Line Sharing Unbundled Loops:85%
LNP:95%
UNE-P (POTS & Centrex 21):95%
Line Sharinq:Diaqnostic '~U I to "'
Availability:Notes:
Available (except as The list of LSR types classified as eligible for flow through is contained in
follows):the "LSRs Eligible for Flow Through" matrix. This matrix also includes
availability for enhancements to flow through. Matrix will be distributed
Combined reporting through the CMP process.
of UNE-P (POTS)In Colorado the standard for PO-2 is considered met if the standard for
and UNE-P (Centrex either PO-2A or PO-2B is met. For both PO-2A and PO-, the
21) - beginning with benchmark percentages shown apply to the aggregations of PO-2A-1 and
Jul 04 data on the PO-2A-2 (i.e., the combined PO-2A result) and of PO-2B-1 and PO-2B-
Aug 04 report.(i.e., the combined PO-2B result).
The standard and future disaggregated reporting of the Line Sharing
Line Sharing -product is TBD, pending resolution of TRO issues.
beginning with Jul 04
data on the Aug 04
report
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 11
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which Qwest notifies CLECs that electronic and manual LSRs were
rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the
LSR for standard categories of errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected during the reporting
period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information
duplicate request or LSR/PON (purchase order number), no separate LSR for each account
telephone number affected, no valid contract, no valid end user verification , account not working in
Qwest territory, service-affecting order pending, request is outside established parameters for
service, and lack of CLEC response to Qwest question for clarification about the LSR.
Included in the interval is time required for efforts by Qwest to work with the CLEC to avoid the
necessity of rejecting the LSR.
With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving
human intervention) and (2) published Gateway Availability hours for auto-rejects (involving no
human intervention). Business hours are defined as time during normal business hours of the
Wholesale Delivery Service Centers, except for PO-3C in which hours counted are workweek
clock hours. Gateway Availability hours are based on the currently published hours of availability
found on the followinq website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period: One month Unit of Measure:
PO-3A-, PO-3B-1 & PO-3C - Hrs: Mins.
PO-3A-2 & PO-3B-2 - Mins: Secs.
Disaggregation Reporting:
Results for this indicator are reported according to the gateway interface
used to submit the LSR:
. PO-3A-, LSRs received via IMA-GUI and rejected manually:
Statewide
. PO-3A -, LSRs received via IMA-GUI and auto-rejected: Region
wide
. PO-3B-, LSRs received via IMA-EDI and rejected manually:
Statewide
. PO-3B -, LSRs received via IMA-EDI and auto-rejected: Region
wide
. PO-, LSRs received via facsimile: Statewide
Reporting Comparisons:
CLEC aggregate and
individual CLEC results
Formula:
L ((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt)) -;- (Total number of
LSR Rejection Notifications)
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by
ordering interface).
Standards:
. PO-3A-1 and -3B-1: ::; 12 business hours
. PO-3A -2 and -3B -2: ::; 18 seconds
. PO-3C: ::; 24 work week clock
hours
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 12
PO-4 - LSRs Rejected
Purpose:
Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help
address potential issues that mi~ht be raised by the indicator of LSR rejection notice intervals.
Description:
Measures the percentage of LSRs rejected (returned to the GLEG) for standard categories of
errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected or FOG'd during the
reporting period.
Standard reasons for rejections are: missinglincomplete/mismatching/unintelligible information;
duplicate request or LSRlPON (purchase order number); no separate LSR for each account
telephone number affected; no valid contract; no valid end user verification; account not working in
Qwest territory; service-affecting order pending; request is outside established parameters for
service; and lack of GLEG response to Qwest question for clarification about the LSR.
Reporting Period: One month Unit of Measure: Percent of LSRs
Reporting Comparisons: GLEG aggregate and
individual GLEG results
Disaggregation Reporting:
Results for this indicator are reported according to
the gateway interface used to submit the LSR:
PO-4A-1 LSRs received via IMA-GUI and
rejected manually - Region wide
PO-4A -2 LSRs received via IMA-GUI and
auto-rejected - Region wide
PO-4B-1 LSRs received via IMA-EDI and
rejected manually - Region wide
PO-4B -2 LSRs received via IMA-EDI and
auto-rejected - Region wide
PO-4G LSRs received via facsimile -
Statewide
Formula:
((Total number of LSRs rejected via the specified method in the reporting period) -0- (Total of all LSRs
that are received via the specified interface that were rejected or FOG'd in the reporting period)) x 100
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid starUstop dates/times.
Product Reporting: Not applicable (reported by Standard: Diagnostic
orderinq interface).
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 13
PO-5 - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Owest returns Firm Order Gonfirmations (FOGs) to GLEGs in
response to LSRs/ASRs received from GLEGs, focusing on the degree to which FOGs are provided
within specified intervals.
Description:
Measures the percentage of Firm Order Gonfirmations (FOGs) that are provided to GLEGs within the
intervals specified under "Standards" below for FOG notifications.
Includes all LSRs/ASRs that are submitted through the specified interface or in the specified
manner (Le., facsimile) that receive an FOG during the reporting period, subject to exclusions
specified below. (Acknowledgments sent separately from an FOG (e., EOI 997 transactions are
not included.
For PO-, the interval measured is the period between the LSR received date/time (based on
scheduled up time) and Owest's response with a FOG notification (notification date and time).
. For PO-, 5G, and 50, the interval measured is the period between the a lication date and time
as defined herein , and Owest's response with a FOG notification (notification date and time).
. "
Fully electronic" LSRs are those (1) that are received via IMA-GUI or IMA-EOI, (2) that involve no
manual intervention, and (3) for which FOGs are provided mechanically to the GLEG. NOTE 2
. "
Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EOI and involve manual
processing.
. "
Manual" LSRs are received manually (via facsimile) and processed manually.
. ASRs are measured only in business da
. LSRs will be evaluated according to the FOG interval categories shown in the "Standards" section
below, based on the number of lines/services requested on the LSR or, where multiple LSRs from
the same GLEG are related , based on the combined number of lines/services requested on the
related LSRs.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level (per multi-state system
Comparisons: GLEG serving the state).
aggregate and individual Results for this indicator are reported as follows:GLEG results . PO-5A:FOGs provided for full electronic LSRs received via:
- PO-5A-1 IMA-GUI
- PO-5A-2 IMA-EOI
. PO-5B:FOGs provided for electronic/manual LSRs received via:
- PO-5B-1 IMA-GUI
- PO-5B-2 IMA-EOI
. PO-5G:FOGs provided for manual LSRs received via Facsimile.
. PO-50: FOGs provided for ASRs requesting LIS Trunks.
* Each of the PO-, PO-5B and PO-5G measurements listed above
will be further disaggregated as follows:(a) FOGs provided for Resale services and UNE-(b) FOGs provided for Unbundled Loops and specified
Unbundled Network Elements(c) FOGs provided for LNP
Formula:
PO-5A = HGount of LSRs for which the original FOG's "(FOG Notification Date & Time) - (LSR received
date/time (based on scheduled up time))" is within 20 minutes) + (Total Number of original
FOG Notifications transmitted for the service category in the reporting period)) x 100
PO-, 5G, & 50 = HGount of LSRs/ASRs for which the original FOG's "(FOG Notification Date & Time)
- (Application Date & Time)" is within the intervals specified for the service category involved)
+ (Total Number of original FOG Notifications transmitted for the service category in the
reportinq periodH x 100
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 14
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Exclusions:
LSRs/ASRs involving individual case basis (ICB) handling based on quantities of lines , as specified
in the "Standards" section below, or service/request types , deemed to be ects.
Hours on Weekends and holidays. (Except for PO-5A which only excludes hours outside the
scheduled up time).
LSRs with GLEe-requested FOC arrangements different from standard FOC arrangements.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Additional PO-50 exclusion:
Records with invalid a lication or confirmation dates.
Product Reporting: Standards:
For PO-5A (all):
For PO-5B (all):For PO-
, -
5B and
5C:
(a) Resale services
UNE-P (POTS)
and UNE-P Centrex
(b) Unbundled Loops
and specified
Unbundled Network
Elements.
(c) LNP
For PO-50: LIS
Trunks.
For PO-5C (manual):
95% within 20 minutes
90% within standard FOC intervals
(specified below)
90% within standard FOC intervals
s ecified below PLUS 24 hours NOTE 3
85% within ei ht business da s
Standard FOC Intervals for PO-58 and PO-
Product Group NOTE 1
Resale
Residence and Business POTS
ISDN-Basic
Conversion As Is
Adding/Changing features
Add primary directory listing to established loop
Add call appearance
Centrex Non-Design
with no Common Block Configuration
Centrex line feature chan es/adds/removals allLNP 1-24 linesUnbundled Loops 1-24 loops
2/4 Wire analog
DS3 Ca able
Sub-loop
included in Product Re ortin rou b
Line Sharing/Line Splitting/Loop Splitting
24 shared loops
included in Product Re ortin rou b
Unbundled Network Element-Platform (UNE-P POTS)
1 - 39 lines
FOC Interval
39 lines
10 lines
24 hours
19 lines
24 sub-loops
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 15
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Resale
ISDN-Basic
Conversion As Specified
New Installs
Address Changes
Change to add Loop
ISDN-PRI (Facility)
PBX
DSO or Voice Grade Equivalent
DS1 Facility
DS3 Facility
LNP
Enhanced Extended Loops (EELs)
(included in Product Reporting group (b))~1 ~ ci~~
Resale
Centrex (including Centrex 21 , Non-design
Centrex 21 Basic ISDN , Centrex-Plus
Centron , Centrex Primes) 1-10 lines
With Common Block Configuration required
Initial establishment of Centrex CMS services
Tie lines or NARs activity
Subsequent to initial Common Block
Station lines
Automatic Route Selection
Uniform Call Distribution
Additional numbers
UNE-P Centrex 1-10 lines
UNE-P Centrex 21 1-10 lines
Unbundled Loops with Facility Check(NOTE2 3) 1 - 24 loops
2/4 wire Non-loaded
ADSL compatible
ISDN capable
XDSL-I capable
DS1 capable
Resale
ISDN-PRI (Trunks)
For PO-5D:
LIS Trunks
Notes:
1. LSRs with quantities above the highest number specified for
each product type are considered ICB.
2. Unbundled Loop with Facility Check can be processed
electronically; however, because this category always carries a
72-hour FOC interval the FOC results for this product will
appear in PO-5B if received electronically or PO-5C if received
manually.
3. Unbundled Loop with Facility Check will not add an additional
24 hours to the 72-hour interval if the LSR is submitted
manually.
Availability:
Available
10 lines
24 trunks
25-49 lines
12 trunks
240 trunk circuits
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004
48 hours
72 hours
96 hours
8 business
days
Page 16
PO-6 - Work Completion Notification Timeliness
Purpose:
To evaluate the timeliness of Owest issuing electronic notification at an LSR level to CLECs that
provisioning work on all service orders that comprise the CLEC LSR have been completed in the
Service Order Processor and the service is available to the customer.
Description:
PO-6A & 6B:
Includes all orders completed in the Owest Service Order Processor that generate completion
notifications in the reporting period , subject to exclusions shown below.
The start time is the date/time when the last of the service orders that comprise the CLEC LSR is
posted as completed in the Service Order Processor.
The end time is when the electronic order completion notice is made available (IMA-GUI) NOTE 1 or
transmitted (IMA-EDI) to the CLEC via the ordering interface used to place the local service
request The notification is transmitted at an LSR level when all service orders that comprise the
CLEC LSR are complete.
With hours: minutes reporting, hours counted are during the published Gateway Availability hours.
Gateway Availability hours are based on the currently published hours of availability found on the
followinq website: http://www.Qwestcom/wholesale/cmp/ossHours.html.
Reporting Period:
I Unit of Measure:One month PO-6A - 6B:Hrs:Mins
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC
aggregate and individual PO-Notices transmitted via IMA-GUI
CLEC results. .PO-Notices transmitted via IMA-EDI
Formula:
For completion notifications qenerated from LSRs received via IMA-GUI:
PO-6A = ~((Date and Time Completion Notification made available to CLEC) - (Date and Time the
last of the service orders that comprise the CLEC LSR is completed in the Service Order Processor)) +
(Number of completion notifications made available in reporting period)
For completion notifications qenerated from LSRs received via IMA-EDI:
PO-6B = ~((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of
the service orders that comprise the CLEC LSR is completed in the Service Order Processor.)) +
(Number of completion notifications transmitted in reporting period)
Exclusions:
PO-6A & 6B:
Records with invalid completion dates.
LSRs submitted manually (e., via facsimile).
ASRs submitted via EXACT.
Product Reporting:Standard:
PO - 6A & 6B Aggregate reporting for all products ordered through 6 hours
IMA-GUI and, separately, IMA-EDI (see disaggregation reporting).
Availability:Notes:
Available The time a notice is "made available" via the IMA-GUI is the time Owest stores
a status update related to the completion notice in the IMA Status Updates
database. When this occurs, the notice can be immediately viewed by the
CLEC using the Status Updates window or by using the LSR Notice Inquiry
function.
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 17
PO-7 - Billing Completion Notification Timeliness
Purpose:
To evaluate the timeliness with which electronic billing completion notifications are made available or
transmitted to CLECs, focusing on the percentage of notifications that are made available or
transmitted (for CLECs) or posted in the billinQ system (for Owest retail) within five business davs.
Description:
PO-7A & 7B:
This measurement includes all orders posted in the CRIS billing system for which billing completion
notices are made available or transmitted in the reporting period, subject to exclusions shown
below.
Intervals used in this measurement are from the time a service order is completed in the SOP to
the time billing completion for the order is made available or transmitted to the CLEC.
- The time a notice is "made available" via the IMA-GUI consists of the time Owest stores the
completion notice in the IMA Status Updates database. When this occurs, the notice can be
immediately viewed by the CLEC using the Status Updates window.
- The time a notice is "transmitted" via IMA-EDI consists of the time Owest actually transmits the
completion notice via IMA-EDI. Applicable only to those CLECs who are certified and setup to
receive the notices via IMA-EDI.
. The start time is when the completion of the service order is posted in the Owest SOP. The end
time is when , confirming that the order has been posted in the CRIS billing system, the electronic
billing completion notice is made available to the CLEC via the same ordering interface (IMA-GUI
or IMA-EDI) as used to submit the LSR.
Intervals counted in the numerator of these measurements are those that are five business days or
less.
PO-
This measurement includes all retail orders posted in the CRIS Billing system in the reporting
period, subject to exclusions shown below.
Intervals used in this measurement are from the time an order is completed in the SOP to the time
it is posted in the CRIS billing system.
. The start time is when the completion of the order is posted in the SOP. The end time is when the
order is posted in the CRIS billing system.
Intervals counted in the numerator of this measurement are those that are five business days or
less.
Reporting Period: One month
Reporting Comparisons:
PO-7A and -7B: CLEC
aggregate and individual CLEC
results.
PO-7C: Owest retail results.
Formula:
For wholesale service orders Owest enerates for LSRs received via IMA:
PO-7A = (Number of electronic billing completion notices in the reporting period made available
within five business days of posting complete in the SOP) -;- (Total Number of electronic
billing completion notices made available during the reporting period)
(Number of electronic billing completion notices in the reporting period transmitted
within five business days of posting complete in the SOP) -;- (Total Number of electronic
billing completion notices transmitted during the reporting period)
I Unit of Measure:
Percent
Disaggregation Reporting: Statewide level.
. PO-7A Notices made available via IMA-GUI
. PO-7B Notices transmitted via IMA-EDI
. PO- 7C Billing system posting completions for Owest Retail
PO-7B =
For service orders Owest enerates for retail customers Le.the retail analo ue for PO-7A & -
PO-7C = (Total number of retail service orders posted in the CRIS billing system in the reporting
period that were posted within 5 business days) -;- (Total number of retail service orders
posted in the CRIS billing system in the reportinQ period)
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 18
PO-7 - Billing Completion Notification Timeliness (continued)
Exclusions:
PO-, 7B & 7C
Services that are not billed through CRIS, e.g. Resale Frame Relay.
Records with invalid completion dates.
PO-7A & 7B
LSRs submitted manually.
ASRs submitted via EXACT.
Product Reporting:Standard:
Aggregate reporting for all products ordered through IMA-PO-7A and -7B: Parity with PO-
GUI and, separately, IMA-EDI (see disaggregation
reporting).
Availability:Notes:
Available
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 19
PO-8 - Jeopardy Notice Interval
Purpose:
Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates
jeopardy notifications are provided to CLECs (regardless of whether the due date was actually
missed).
Description:
Measures the average time lapsed between the date the customer is first notified of an order jeopardy
event and the original due date of the order.
Includes all orders completed in the reportinq period that received jeopardy notifications.
Reporting Period: One month Unit of Measure: Average Business days '"VII::
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate, individual CLEC and Owest (This measure is reported by jeopardy notification process
Retail results as used for the categories shown under Product
Reporting.
Formula:
(L(Date of the original due date of orders completed in the reporting period that received jeopardy
notification - Date of the first jeopardy notification) -;- Total orders completed in the reporting period
that received jeopardy notification)
Exclusions:
Jeopardies done after the original due date is past.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
Non-Designed Services A Parity with Retail POTS
Unbundled Loops (with or without B Parity with Retail POTS
Number Portability)
LIS Trunks C Parity with Feature Group 0 (FGD) services
UNE-P (POTS)Parity with Retail POTS
Availability:Notes:
Available 1. For PO-8A and -, Saturday is counted as a
business day for all non-dispatched orders for
Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues
specified above as standards. For dispatched
orders for Resale Residence, Resale Business
and UNE-P (POTS) and for all other products
reported under PO-8B and -, Saturday is
counted as a business day when the service order
is due on Saturday.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 20
PO-9 - Timely Jeopardy Notices
Purpose:
When original due dates are missed, measures the extent to which Owest notifies customers in
advance of jeopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Owest and which are completed/closed in the reporting period that missed the original due date.
Change order types included in this measurement consist of all C orders representing inward
activity
Missed due date orders with jeopardy notifications provided on or after the original due date is
past will be counted in the denominator of the formula but will not be counted in the numerator.
Reporting Period: One month
I Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate, individual CLEC and (This measure is reported by jeopardy notification process as
Owest Retail results used for the categories shown under Product Reporting.
Formula:
((Total missed due date orders completed in the reporting period that received jeopardy notification in
advance of original due date) -;- (Total number of missed due date orders completed in the reporting
period)) x 100
Exclusions:
Orders missed for customer reasons.
Records with invalid product codes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
Non-Designed Services A Parity with Retail POTS
Unbundled Loops (with or without Number B Parity with Retail POTS
Portability)
LIS Trunks C Parity with Feature Group D (FGD) Services
UNE-P (POTS)D Parity with Retail POTS
Availability:Notes:
Available
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 21
PO-15- Number of Due Date Changes per Order
Purpose:
To evaluate the extent to which Qwest changes due dates on orders.
Description:
Measures the average number of Qwest due date changes per order.
Includes all inward orders (Change, New, and Transfer order types) that have been assigned a
due date in the reporting period subject to the exclusions below. Change order types for
additional lines consist of all "C" orders representing inward activit
Counts all due date changes made for Qwest reasons following assignment of the original due
date.
Reporting Period: One month
I Unit of Measure: Average Number of
Due Date Changes
Reporting Comparisons:Disaggregation Reporting: Statewide level.
CLEC aggregate, individual CLEC, and Qwest
retail results.
Formula:
L(Count of Qwest due date changes on all orders) + (Total orders in reporting period)
Exclusions:
Customer requested due date changes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
None Diagnostic
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 22
PO-16- Timely Release Notifications
Purpose:
Measures the percent of release notifications for changes to specified ass interfaces sent by Qwest to
CLECs within the intervals and scope specified within the change management plan found on Qwest's
ChanQe ManaQement Process, (CMP) website at http://www.qwestcom/wholesale/cmp/whatiscmD.html.
Description:
. Measures the percent of release notices that are sent by Qwest within the intervals/timeframes
prescribed by the release notification procedure on Qwest's CMP website. NOTE 1
Release notices measured are:
Draft Technical Specifications (for App to App interfaces only);
Final Technical Specifications (for App to App interfaces only);
Draft Release Notices (for IMA-GUI interfaces only);
Final Release Notices (for IMA-GUI interfaces only); and
- ass Interface Retirement Notices. NOTE 2
For the following ass interfaces:
- IMA-GUI , IMA-EDI;
CEMR;
Exchange Access, Control, & Tracking (EXACT); NOTE 3
Electronic Bonding - Trouble Administration (EB -TA); NOTE4
lABS and CRIS Summary Bill Outputs; NOTE 5
Loss and Completion Records; NOTE
New ass interfaces (for introduction notices only.) NOTE 6
Also included are notifications for connectivity or system function changes to Resale Product
Database.
Includes ass interface release notifications by Qwest relating to the following products and
service categories: LIS/Interconnection, Collocation , Unbundled Network Elements (UN E),
Ancillary, and Resale Products and Services.
Includes ass interface release notifications by Qwest to CLECs for the following ass
functions: Pre-Ordering, Ordering, Provisioning, Repair and Maintenance, and Billing.
Includes Types of Changes as specified in the "Qwest Wholesale Change Management
Process Document" (Section 4 - Types of Changes).
Includes all ass interface release notifications pertaining to the above ass systems , subject to
the exclusions specified below.
Release Notifications sent on or before the date required by the CMP are considered timely. A
release notification "sent date" is determined by the date of the e-mail sent by Qwest that provides the
Release Notification. NOTE 7
Release Notifications sent after the date required by the (CMP) are considered untimely. Release
Notifications required but not sent are considered untimely.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Number of required release notifications for specified ass interface changes made within the reporting
period that are sent on or before the date required by the change management plan (CMP)
-;-
Total
number of required release notifications for specified ass interface changes within reporting period))x100
Exclusions:
Changes to be implemented on an expedited basis (exception to ass notification intervals) as
mutually agreed upon by CLECs and Qwest through the CMP.
ChanQes where Qwest and CLECs agree, throuQh the CMP, that notification is unnecessary.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 23
PO-16 Timely Release Notifications (continued)
Product Reporting:None Standards:
Vol. 1-10: No more than one
untimely notification
Vol. ;:. 10: 92.5% timely notifications
Availability:
Available
Notes:
1. The Qwest Wholesale Change Management Process Document specifies the
intervals for release notifications by type of notification. These intervals are
documented in the change management plan.
2. The documents described in section "0 - Retirement of Existing ass
Interfaces" of the "Qwest Wholesale Change Management Process Document"
as "Initial Retirement Notice" and "Final Retirement Notice.
3. EXACT is a Telecordia system. Only release notifications for changes initiated
by Qwest for hardware or connectivity will be included in this measurement.
4. EB-TA is the same system as MEDIACC.
5. CRIS, lABS, and Loss and Completions will adhere to the notification intervals
documented in section 8.1 - Changes to Existing Application to Application
Interface.
6. The documents described in section "0 -Introduction of New ass Interface" of
the "Qwest Wholesale Change Management Process Document" as "Initial
Release Announcement and Preliminary Implementation Plan" (new App to App
only), "Initial Interface Technical Specification" (new App to App only), "Final
Interface Technical Specifications (new App to App only), "Release Notification
(new GUI only). CMP notices for "Introduction of a New ass" are to be included
in this measurement even though the new system is not explicitly listed in the
Description" section of this PID. However, once implemented, the system will
not be added to the measurement for purposes of measuring release, change
and retirement notifications unless specifically incorporated as an authorized
change to the PID.
7. The intervals used to determine timeliness are based on CMP guidelines.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 24
PO-19- Stand-Alone Test Environment (SATE) Accuracy
Purpose:
Evaluates Qwest's ability to provide accurate production-like tests to CLECs for testing new releases in
the SATE and production environments and testing between releases in the SATE environment.
Description:
PO-19A
Measures the percentage of test transactions that conform to the test scenarios published in the IMA
EDI Data Document for the Stand Alone Test Environment (SATE) that are successfully executed
in SATE at the time a new IMA Release is deployed to SATE. In months where no release activity
occurs, measures the percentage of test transactions that conform to the test scenarios published in
the current IMA EDI Data Document-for the Stand Alone Test Environment (SATE) that are
successfully executed in SATE during the between-releases monthly performance test.
Includes one test transaction for each test scenario published in the IMA EDI Data Document for
the Stand Alone Test Environment (SA TE).
Test transactions will be executed for each of the IMA releases supported in SATE utilizing all test
scenarios for each of the current versions of the IMA EDI Data Document for the Stand Alone Test
Environment (SA TE).
The successful execution of a transaction is determined by the Qwest Test Engineer according to:
The expected results of the test scenario as described in the IMA EDI Data Document for the
Stand Alone Test Environment (SA TE) and the EDI disclosure document.
The transactions strict adherence to business rules published in Qwest's most current IMA EDI
Disclosure Documentation for each release and the associated Addenda. NOTE 1
For this measurement, Qwest will execute the test transactions in the Stand-Alone Test Environment.
Release related test transactions will be executed when a full or point release of IMA is installed
in SATE. These transactions will be executed within five business da s of the numbered release
being originally installed in SATE. This five-business day period will be referred to as the "Testing
Window.
Mid-release monthly performance test transactions will be executed in the months when no
Testing Window for a release is completed. These transactions will be executed on the 15 , or
the nearest working day to the 15th of the month, in the months when no release related test
transactions are executed.
Test transaction results will be reported by release and included in the Reporting Period during which
the release transactions or mid-release test transactions are completed.
PO-19B
Validates the extent that SATE mirrors production by measuring the percentage of IMA EDI test
transactions that produce comparable results in SATE and in production.
Transactions counted as producing comparable results are those that return correctly formatted
data and fields as specified in the release s EDI disclosure document and developer worksheets
related to the IMA release being tested.
Comparability will be determined by evaluating the data and fields in each EDI message for the
test transactions against the same data and fields for Preorder queries, LSRs, and
Supplementals, and returned as Query Responses, Acknowledgements, Firm Order
Confirmations (FOCs) for flow-through eligible products, and rejects.
Test transactions are executed one time for each new major IMA release within 7 days after the IMA
release.
Test transactions consist of a defined suite of ProducUActivity combinations. Qwest's three
regions will be represented. NOTE 2
- Pre-order, Order, and Post-order transactions (FOCs for flow-through products) are included.
With respect to the comparability of the structure and content of results from SATE and production
environments, this measurement focuses only on the validity of the structure and the validity of the
content, per developer worksheets and EID mapping examples distributed as part of release
notifications. NOTE 3
Reporting Period:
PO-19A -- One month
PO-19B: -- One month (for those months in
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B
Unit of Measure:Percent
November 30, 2004 Page 25
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
which release-related test transactions are
completed)
Reporting Comparisons: None Disaggregation Reporting:
PO-19A - Reported separately for each release tested
in the reporting period
PO-19B -- None
Formula:
PO-19A
((Total number of successfully completed SATE test transactions executed for a Software Release or
between-releases performance test completed in the Reporting Period) -;- (Total number of SATE test
transactions executed for each Software Release or between-releases performance test completed in
the Reporting Period)) x 100
PO-19B
((Total number of completed IMA ED! test transactions executed in SATE and production that
produce comparable results for each new major IMA Software Release completed in the Reporting
Period) -;- (Total number of completed IMA EDt test transactions executed in SATE and production for
each new major IMA Software Release completed in the Reporting Period)) x 100
Exclusions:
For PO-19B:
Transactions that fail due to the unavailability of a content item (e., TN exhaustion in SATE or the
production environment) or a function in the SATE or production environments (e., address
validation query or CSR query) that is unsuccessful due to an outage in systems that interface with
IMA-EDI (e., PREMIS or SIA).
Transactions that fail because of differences between the production and SATE results caused when
an IMA candidate is implemented into IMA and not SATE (Le., where CMP decides not to implement
an IMA candidate in a SATE release: e., the Reject Duplicate LSR candidate in IMA 12.0). This
exclusion does not apply during reporting periods in which there are no differences between
production IMA and SATE caused by SATE releases packaqed pursuant to CMP decisions.
Product Reporting: None Standard:
PO-19A - 95% for each release tested
PO-19B - 95%
Notes:
1. Transactions that are executed and found to
have inconsistencies with the data and format
rules will be corrected and rerun. Rerun
volumes will not be counted in the denominator
for PO-19. Such corrections and re-executions
are intended to enforce strict adherence to
business rules published in Owest's most
current IMA EDI Data and Disclosure
Documents.
2. The product and activity combinations that
make up the test decks for PO-19B will be
updated after each major IMA software release
and provided to CLECs with the publication of
IMA EDI Draft Interface Technical
Specifications for the next major IMA software
release as defined in the CMP process. All
combinations with EDI transaction volumes
;:.
100 in the previous 12-month period will be
included in the test deck. 75 days prior to the
execution of the test, Owest will run a query
against IMA to determine which combinations
meet the criteria for inclusion (Le., volumes;:.
100).
Availability:
Available
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 26
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
3. The intent of this provision is to avoid including
the effects of circumstances beyond the SATE
environment that could cause differences in
SATE and production results that are not due
to problems in mirroring production. For
example, because of real-time data
manipulation in production, an appointment
availability query transaction in SATE will not
return the same list of available appointments
as in production. Available appointments in
production are fully dependent on real-time
activities that occur there, whereas available
appointments in SATE are based on a pre-
defined list that is representative of production.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 27
PO-20 (Expanded) - Manual Service Order Accuracy
Purpose:
Evaluates the degree to which Qwest accurately processes CLECs' Local Service Requests (LSRs), which
are electronically-submitted and manually processed by Qwest, into Qwest Service Orders, based on
mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually-
processed Service Orders that are accurate/error-free.
Description:
Measures the percentage of manually-processed Qwest Service Orders that are populated correctly, in
specified data fields, with information obtained from CLEC LSRs.
Includes only Service Orders created from CLEC LSRs that Qwest receives NOTE 1 electronically (via IMA-
GUI or IMA-EDI) and manually processes in the creation of Service Orders , regardless of flow through
eligibility, subject to exclusions specified below.
Includes only Service Orders , from the product reporting categories specified below, that request inward
line or feature activity (Change , New, and Transfer order types), are assigned a due date by Qwest, and
are completed/closed in the reporting period. Change Service Order types included in this measurement
consist of all C orders with "I" and 'T' action-coded line or feature USOCs.
All Service Orders satisfying the above criteria and as specified in the Availability section below are
evaluated in this measurement.
An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the
formula below when the mechanized comparisons of this measurement determine that the fields
specified in the Service Order Fields Evaluated section below (when the source fields have been properly
populated on the LSR) are all accurate on the Service Order. An inward feature Service Order will be
classified as "accurate" if the fields specified in the Service Order Fields Evaluated section below (when
the source fields have been properly populated on the LSR) are all accurate on the Service Order and if
no CLEC notifications to the call center have generated call center tickets coded to LSRlSO mismatch for
that order.
Service Orders will be counted as being accurate if the contents of the relevant fields, as recorded in
the completed Service Orders involved in provisioning the service, properly match or correspond to
the information from the specified fields as provided in the latest version of associated LSRs.
Service orders generated from LSRs receiving a PIA (Provider Initiated Activity value will be counted
as being accurate if each and every mismatch has a correct and corresponding PIA value.
Service Orders, including those otherwise considered accurate under the above-described
mechanized field comparison, will not be counted as accurate if Qwest corrects errors in its Service
Order(s) as a result of contacts received from CLECs no earlier than one business day prior to the
original due date.
Reporting Period: One month, reported in
arrears (i.e., results first appear in reports one
month later than results for measurements that are
not reported in arrears), in order to exclude Service
Orders that are the subject of call center tickets
counted in OP-58 and OP-, as having new
service problems attributed to Service Order errors.
Unit of Measure:Percent
Reporting Comparisons:
CLEC Aggregate and individual CLEC
Disaggregation Reporting:
Statewide Level
Formula:
((Number of accurate, evaluated Service Orders)
-;-
(Number of evaluated Service Orders completed in
the reporting period)) x 100
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit 8 November 30, 2004 Page 28
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Exclusions:
Service Orders that are the subject of call center tickets counted in OP-5B and OP-5T as having new
service problems attributed to Service Order errors.
Cancelled Service Orders.
Service Orders that cannot be matched to a corresponding LSR
Records missinq data essential to the calculation of the measurement per the PID.Product Reporting: Standard:
Resale and UNE-P (POTS and Centrex 21) Benchmarks , as follows:
Unbundled Loops (Analog and Non-Loaded 2/4-wire DS1
Capable, DS3 and higher Capable, ADSL Compatible
XDSL-I Capable, ISDN-BRI Capable)
Availability:
Phase 0 - PO-20 (Old) (the first version using
sampling of limited fields). (Available now)
Phase 1 NOTE 2 - PO-20 (Expanded) Mechanized
version (as defined herein). All qualifying orders
associated with initial LSRs received via IMA
version 15.0 or higher beginning with May 2004
data reported in Jul 04.
Phase 2 - Additional fields added. No later than
Sep 04 results reported in Nov 04
Phase 3- Additional fields added. Targeted for
151 Quarter 05
Phase 4 - Additional fields added. (Date TBD).
Phase 1
Phase 2
Phase 3 & beyond
97%
96%
95%
Notes:
1. To be included in the measurement, Service
Orders created from CLEC LSRs must be
received and completed in the same version of
IMA-GUI or IMA-EDI.
2. Phase 1: Consists of all manually-processed
qualifying Service Orders per product reporting
category specified above, from throughout
Qwest's 14-state local service region.
LSR Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field
LSR Name identifier in the Extended 10 section of the Service Order.
Abbreviation
PON Purchase Order PON field of LSR form compared to the PON field in Bill
Number Section of the Service Order.
DrrSENT Date and time The DrrSENT field of LSR form from the Firm Order
sent Manager, using applied business day cut-off rules and
business typing rules, and compare to the APP (Application
Date) used on the Service Order.
CHC Coordinated Hot Applies only to Unbundled Loop.
Cut Requested Validate that the installation USOC used on the Service
Order matches the Coordinated Cut request. (Evaluated in
conjunction with the TEST field to determine correct USOC.
TEST Testing required Applies only to Unbundled Loop.
Validate that the installation USOC used on the Service
Order matches the TEST request. (Evaluated in conjunction
with the CHC field to determine correct USOC.
Network Channel Applies only to Unbundled Loop. NC field on the LSR form
Code compared to provisioning USOC for CKL 1 on the Service
Order.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 29
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
NCI Network Channel Applies only to Unbundled Loop NCI field on the LSR form
Interface Code compared to provisioning USOC for CKL 1 on the Service
Order.
SECNCI Secondary Applies only to Unbundled Loop orders.
Network Channel SECNCI field on the LSR form compared to the provisioning
Interface Code USOC for CKL2 on the Service Order.
PIC InterLATA Pre-PIC field on Resale or Centrex form compared to PIC
subscription populated on the "I" or 'T' action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR PIC = None; S.O. PIC = None
Resale or LPIC IntraLATA Pre-LPIC field on Resale or Centrex form compared to LPIC
Centrex subscription populated on the "I" or 'T' action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR LPIC = None; S.O. LPIC = 9199
LSR LPIC = DFLT; S.O. LPIC = 5123
TNS Telephone Validate that all telephone numbers in the TNS fields in the
Numbers Service Details section on the Resale or Centrex form
requirinq inward activity are addressed on the Service Order.
FA!Feature When the FA = N, T, V
FEATURE Activity/Feature Validate line and feature USOCs provided in the FEATURE
Codes field on the Resale or Centrex form are addressed with "
Resale and/or 'T' action lines on the Service Order.
Note: Comparison will be based on the USOCs associated
Centrex with line and feature activity listed in the PO-20 USOC List
posted on Qwest's public website , on the web page
containing the current PIO
www.qwestcom/whoiesale/results). Qwest may add USOCs
to the list, delete grand-fathered/ discontinued or obsolete
USOCs, or update USOCs assigned to listed descriptions by
providing notice in the monthly Summary of Notes and
updating the list.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 30
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
ECCKT Exchange Applies to LSRs with ACT = C (only when NC code has not
Company Circuit changed , M , or T.
ECCKT field on the LS form compared to the CLS field in the
Service and Equipment section of the Service Order.
LS/CFA Connecting CFA field on the LS or LSNP forms compared to the CFA
LSNP Facility field used in CKL 1 of the Service Order. (Verbal acceptance
Assignment of CFA changes will be FOC'd and PIA'd, which will account
for the mismatch and eliminate it as an error in the PO-
calculation.
LTY Listing Type L TY = 1 (Listed - appears in DA and the directory.) Validate
that there is a LN in the List section of the Service Order.
L TY = 2 (Non Listed - appears only in DA.) Validate that
there is non listing instructions in the LN field in the List
section of the Service Order.
Central/Western Region: Validate that the left handed field
is NLST and (NON-LIST) is contained in the NLST data field
in the List section of the Service order.
Eastern Region: Validate that the left handed field is NL
and (NON LIST) is contained in the NL data field in the List
section of the Service Order.
L TY = 3 (Non Pub - does not appear in the directory and
:0;telephone number does not appear in DA.) Validate thatE .there is non published instructions in the LN field in the List... ....I.2 !:section of the Service Order.
1/1 'Central/Western Regions: Validate that the left handed
g' :?:
:0; "iii field is NP and (NON-PUB) is contained in the NP data field
(,)
in the List section of the Service Order.....I 0 Eastern Region: Validate that the left handed field is NP
0 0 and (NP LODA) or (NP NODA) is contained in the NP data
........(,) ;:..
field in the List section of the Service Order.Q)
!:::!:
TOA Type of Account Validate TOA entries (only reviewed when BRO field on DLc 0
I "C form is not populated):
....I .!TOA valid entries are B or RPc ~Validate that there is a semi colon (;) within the LN in the
"iii List section of the Service Order.
TOA valid entries are R or BP
Validate that there is a comma (,) within the LN in the List
section of the Service Order.
Exception: When LSR-TOS = 3, TOA review is Not
Applicable. Handled by Complex Listing Group. Requires
separate Service Order.
DML Direct Mail List DML field = 0 on DL form; Service Order LN contains
(OCLS).
NOSL No Solicitation Arizona Only
Indicator NOSL field = Y on DL form; Service Order LN contains
(NSOL) (OCLS).
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 31
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
TMKT Telemarketing Colorado Only
TMKT field = 0 on DL form; Service Order LN contains
(OATD).
When both the DML and the TMKT fields are populated , DML
validation applies.
LNLN and Listed Name LNLN and LNFN fields on DL form compared to the LN field
LNFN in the List section of the Service Order.
ADI Address Indicator ADI = 0 on DL form; Service Order LA contains (OAD).
LAPR Listed Address LAPR field of the Listing form compared to LA in the List
Number Prefix section of the Service Order.
LAN 0 Listed Address LANO field of the Listing form compared to LA in the List
Number section of the Service Order.
LASF Listed Address LASF field of the Listing form compared to LA in the List
Number Suffix section of the Service Order.
LASD Listed Address LASD field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
LASN Listed Address LASN field of the Listing form compared to LA in the List
Street Name section of the Service Order.
LATH Listed Address LATH field of the Listing form compared to LA in the List
Street Type section of the Service Order.
LASS Listed Address LASS field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
Suffix
LALOC Listed Address LALOC field of the Listing form compared to LA in the List
Locality section of the Service Order.
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT = Z or V only.
If DSPTCH field on the LSR form = Y, validate dispatch
USOC in the Service and Equipment section of the Service
Order.
LTC Line Treatment Applies only to Centrex 21
Code LTC field numeric value on the Centrex form compared to the
data following the CAT field for the Line USOC on the
Centrex Service Order.
COS Class of Service Applies only to Centrex 21.
- Owest Specific COS field of the Centrex form compared to the CS field in the
ID section of the Service Order.
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 32
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale FEATURE Feature Details As specified in Appendix A of the 14 State Working PID.
DETAILS Comparison would be based on the fields associated with the
Centrex USOC list referenced under Feature Activity in Phase
above.
Phase 3 - Targeted for 1 St Quarter 05
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale BLOCK Blocking Type For each LNUM provided in the Service Detail section of the
(Stage 1)Resale or Centrex form when BA = E:
Centrex Note: The BLOCK field may have one or more alpha and/or
numeric values per LNUM. This review will only validate
based on BA/BLOCK fields and will not address blocking
information provided in the "Remark" section on the LSR or
the Feature Detail section of the LSR. The values listed
below will be considered as follows:
If BLOCK contains A, validate FID TBE A is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains B, validate FID TBE B is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains C, validate FID TBE C is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains H , validate FID BLKD is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 33
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 4 - Date TBD
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
DFDT Desired Frame Applicable only to orders for Resale and UNE-P (POTS and
Due Time Centrex 21)
DFDT field on the LSR form compared to the FDT field in the
Extended ID section of the Service Order.
LSR DDD Desired Due DDD field from the last FOC'd LSR compared to the original
Date or last subsequent due date in the Extended ID section on
the Service Order when no CFLAG/PIA is present on the
FOC. (Le. Evaluation includes recognition of valid differences
between DDD and Service Order based on population of the
CFLAG/PIA field on the LSRC (FOC))
LTN Listed Telephone For Resale and UNE-P (POTS and Centrex 21):
Number L TN field on the Listing form compared to the Main Account
...
Number of the Service Order.
....
::i
~ E o:"For Unbundled Loop: L TN field on the Listing form compared... 'tJ -.... 0 Q) ~to the TN floated after the LN in the Listing section of the0",,1O:!:
::J Service Order.is ca -;;:
Jj a LNPL Letter Name LNPL field on the Listing form = L, validate that LN on the....I -Placement Service Order follows letter placement versus word
placement.
Resale FEATURE Feature Details If CLECs propose additional FIDs for review, Qwest will
DETAILS undertake a feasibility evaluation.
Centrex
BLOCK Blocking Type If CLECs identify value in additional Blocking review, Qwest
(Stage 2)will undertake development. (Requirements to be developedl
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 34
Ordering and Provisioning
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center
Purpose:
Evaluates the timeliness of CLEC access to Owest's interconnection provisioning center(s) and retail
customer access to the Business Office, focusinq on the extent calls are answered within 20 seconds.
Description:
Measures the percentage of (Interconnection Provisioning Center or Retail Business Office) calls that
are answered by an agent within 20 seconds of the first ring.
Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the
reporting period , subject to exclusions specified below.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Owest agent.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting:. Region-wide level.
Owest Retail results
Formula:
((Total Calls Answered by Center within 20 seconds) -;- (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU Voice Response Unit is not counted.
Product Reporting: Not applicable Standard: Parity
Availability:Notes:
Available
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 35
OP-3 - Installation Commitments Met
Purpose:
Evaluates the extent to which Qwest installs services for Customers by the scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.
All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and
which are completed/closed during the reporting period are measured, subject to exclusions
specified below. Change order types included in this measurement consist of all C orders
representing inward activit . Also included are orders with customer-requested due dates longer
than the standard interval.
Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met due
date. The Applicable Due Date is the original due date or, if changed or delayed by the customer
the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the oriqinal due date and (b) prior to a Qwest-initiated, chanqed due date, if any.Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to orders involving:individual CLEC OP-3A Dispatches within MSAs;
and Qwest Retail OP-3B Dispatches outside MSAs; andresults OP-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-3D In Interval Zone 1 areas; and
OP-3E In Interval Zone 2 areas.
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date) -;- (Total Orders
Completed in the Reporting Period)) x 100
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Due dates missed for standard categories of customer and non-Qwest reasons. Standard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued, no access to customer premises, and customer hold for
payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage.
Records involving official company services.
Records with invalid due dates or a lication dates.
. Records with invalid completion dates.
Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 36
OP - 3 Installation Commitments Met (continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisioning)Parity with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 95%
Loop Splitting NO II:: 1 Diagnostic
Line Sharing 95%
Sub-Loop Unbundling CO: 90%
All Other States: Diagnostic
Zone- TvDe Disaaareaation -
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS 1 Private Line
UDIT - Above DS 1 level Parity with retail Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop 90%
Non-loaded Loop (2-wire)90%
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS 1 Private Line
xDSL-capable Loop 90%
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop 90%
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
Loops with Conditioning 90%
E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 37
OP - 3 Installation Commitments Met (continued)
Enhanced Extended Loops (EELs) - (DSO WA: 90%
level)All Other States: Diagnostic
Enhanced Extended Loops (EELs) - (DS1 90%
level)
Enhanced Extended Loops (EELs) - (DS3 WA: 90%
level)All Other States: Diagnostic
Availability:Notes:
Available Reporting will begin at the time CLECs order the product, in any quantity, for
three consecutive months.
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 38
OP-4 - Installation Interval
Purpose:
Evaluates the timeliness of Qwest's installation of services for customers, focusing on the average
time to install service.
Description:
Measures the average interval (in business da s) NOTE 1 between the a lication date and the
completion date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed during the reporting period, subject to exclusions specified
below. Change order types for additional lines consist of all C orders representing inward activit
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent
to the original due date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE 2
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Qwest-initiated due date) if any, followin~ the Applicable Due Date, from the subsequent
customer-initiated due date, if any. NOTE
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA TypeCLEC Disaggregation" will be reported according to orders involving:
aggregate, OP-4A Dispatches within MSAs;individual CLEC OP-4B Dispatches outside MSAs; andand Qwest OP-4C No dispatches.
Retail results Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areas.
Formula:
L((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date
and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting
period
lanation: The average installation interval is derived by dividing the sum of installation intervals for
all orders (in business days) NOTE 1 by total number of service orders completed in the reportinq period.
Exclusions:
Orders with customer requested due dates greater than the current standard interval.
. Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 39
OP-4 -Installation Interval (continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed Parity with retail service
provisioning)
Basic ISDN (non-desiqned provisioninq)Parity with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittinq 3 days
Loop Splittinq NO II:: 3 Diagnostic
Line Sharing 3 days
Sub-Loop Unbundling CO: 6 days
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN(desiqned provisioninq)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (desiqned provisioninq)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with DS1 Private Line Service
UDIT - Above DS1 level Parity with Private Lines above DS 1 level
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analog Loop 6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Idaho, Iowa, Montana, Nebraska, North
Dakota, Oregon, Wyoming: Parity with retail
DS 1 Private Line
Arizona, Colorado, Minnesota, New Mexico,
South Dakota, Utah, Washington: 5.5 days
xDSL-capable Loop 6 days
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aqqreqate)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 40
OP-4 - Installation Interval (continued)
Dark Fiber - Loop Diaqnostic
Loops with Conditioninq 15 davs
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 6 days
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available For OP-, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4C and for all products under OP-
, -
, and -4E. Saturday is counted as a business day when the
service order is due or completed on Saturday.
According to this definition, the Applicable Due Date can change
per successive customer-initiated due date changes or delays , up
to the point when a Qwest-initiated due date change occurs. At
that point, the Applicable Due Date becomes fixed (Le., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. Following the first Qwest-
initiated due date change , any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval, and customer-initiated impacts
on intervals are not counted in the reported interval.
Reporting will begin at the time CLECs order the product, in any
quantity, for three consecutive months.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 41
OP-5 - New Service Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the
percentage of newly-installed service orders that are free of GLEG/customer-initiated trouble reports during
the provisioning process and within 30 calendar days following installation completion, and focusing on the
ualit of Owest's resolution of such conditions with res ect to multi Ie re orts.
Description:
Measures two components of new service provisioning quality (OP-5A and -5B) and also reports a combined
result (OP-5T), as described below, each as a percentage of all inward line service orders completed in the
reporting period that are free of GLEG/customer-reported provisioning and repair trouble reports, as
described below. Also measures the percentage of all provisioning and repair trouble reports that constitute
multiple trouble reports for the affected service orders. (OP-5R)
Orders for new services considered in calculating all components of this performance indicator are all
inward line service orders completed in the reporting period, including Ghange (G-type) orders for
additional lines/circuits, subject to exclusions shown below. Ghan~e order types considered in these
measurements consist of all G orders representing inward activit . OTE 1
Orders for new service installations include conversions (Retail to GLEG, GLEG to GLEG , and same
GLEG converting between products).
Provisioning or repair trouble reports include both out of service and other service affecting conditions
such as features on a line that are missing or do not function properly upon conversion, subject to
exclusions shown below.
OP-: New Service Installation Qualit orted to Re air
Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2
within 30 calendar days of installation completion, subject to exclusions below.
Repair trouble reports are defined as GLEG/customer notifications to Owest of out-of-service and
other service affecting conditions for which Owest opens repair tickets in its maintenance and repair
management and tracking systems NOTE 3 that are closed in the reporting period or the following
month , NOTE 4 subject to exclusions shown below. NOTE 5
Owest is able to open repair tickets for repair trouble reports received from GLEGs/customers once
the service order is completed in Owest's systems.
OP-: New Service Provisionin Qualit
Measures the percentage of inward line service orders that are free of provisioning trouble reports
during the provisioning process and within 30 calendar days of installation completion , subject to
exclusions shown below.
Provisioning trouble reports are defined as GLEG notifications to Owest of out of service or other
service affecting conditions that are attributable to provisioning activities, including but not limited to
LSRlservice order mismatches and conversion outages. For provisioning trouble reports , Owest
creates call center tickets in its call center database. Subject to exclusions shown below, call center
tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement.
Gall center tickets closed to Network reasons will not be counted in OP-5B when a repair trouble
report for that order is captured in OP-5A. NOTE 5, 6
OP-5T: New Service Installation Qualit Total
Measures the percentage of inward line service orders that are free of repair or provisioning trouble
reports during the provisioning process and within 30 calendar days of installation completion, subject
to exclusion shown below.
OP-5R: New Service Quali Multi le Re ort Rate
Evaluates the quality of Owest's responses to repair and provisioning trouble reports for inward line
service orders completed in the reporting period. This measurement reports, for those service orders
that were not free of repair or provisioning trouble reports in OP-5A or OP-, the percentage of
trouble reports affecting the same service orders that were followed by additional repair and
provisioning trouble reports, as specified below.
Measures the percentage of all repair and provisioning trouble reports considered in OP-5A and
OP-5B that are additional repair or provisioning trouble reports received by Owest for the same
service order durin the rovisionin rocess or within 30 calendar da s followin installation
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 42
OP- 5 - New Service Qualit continued
completion.
Additional repair or provisioning trouble reports are defined as all such reports that are received
following the first report (whether the first report is represented by a call center ticket or a repair
ticket) relating to the same service order during the provisioning process or within 30 calendar days
following installation completion. In all cases, the trouble reports counted are those that are defined
for OP-5A and OP-5B above. NOTE
Reporting Period: One month, reported in arrears (Le., results first appear
in reports one month later than results for measurements that are not
re orted in arrears , in order to cover the 30-da eriod followin installation.
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level
individual CLEC and Owest Retail results
Formulas:
OP-5A = (Number inward line service orders completed in the reporting period - Number of inward line
service orders with any re air trouble re orts as specified above) + (Number of inward line service
orders completed in the reporting period) x 100
Unit of Measure:
Percent
OP-5B = (Number of inward line service orders completed in the reporting period - Number of inward line
service orders with any rovisionin trouble re orts as specified above) + (Number of inward line
service orders completed in the reporting period) x 100
OP-5T = ((Number of inward line service orders completed in the reporting period) - Number of inward line
service orders with re air or rovisionin trouble re orts as defined above under OP-5A or OP-
as applicable) + (Number of inward line service orders completed in the reporting period) x 100
OP-5R = (Number of all repair and provisioning trouble reports, relating to inward line service orders closed in
the reporting period as defined above under OP-5A or OP-, that constitute additional repair and
provisioning trouble reports, within 30 calendar days following the installation date + Number of all
repair and provisioning trouble reports relating to inward line service orders closed In the reporting
period, as defined above under OP-5A or OP-5B) x 100
...
Exclusions:
licable to OP-OP-5T and OP-5R:
Repair trouble reports attributable to CLEC or coded to non-Owest reasons as follows:
For products measured from MT AS data, repair trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous-
Non-Dispatch, non-Owest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and
Reports from other than the GLEe/customer that result in a charge if dispatched.
For products measured from WFA (Workforce Administration) data, repair reports coded to codes for:
Carrier Action (IEC); Customer Provided Equipment (CPE); Commercial power failure; Customer
requested service order activity; and Other non-Owest.
Repair reports coded to disposition codes for referral to another department (Le., for non-repair ticket
resolutions of non-installation-related problems, except cable cuts, which are not excluded).
licable to OP-OP-5T and OP-5R onl
Provisioning trouble reports attributable to CLEC or non-Owest causes.
Call center tickets relating to activities that occur as part of the normal process of conversion (Le., while
Owest is actively and properly engaged in process of converting or installing the service). Provisioning
trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling
and been disassociated from the related service order, as applicable , will be considered as not in the
normal process of conversion and will not be excluded.
licable to OP-OP-OP-5T and OP-5R:
Repair or provisioning trouble reports related to service orders captured as misses under measurements
OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).
Subsequent repair or provisioning trouble reports of any trouble on the installed service before the
original repair or provisioning trouble report is closed.
Service orders closed in the re ortin eriod with A rior to the
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 43
OP- 5 - New Service Qualit continued
beginning of the reporting period.
Information tickets generated for internal Owest system/network monitoring purposes.
. Disconnect, From (another form of disconnect) and Record order types. When out of service or service
affecting problems are reported to the call center on conversion and move requests, the resulting call
center ticket will be included in the calculation of the numerator in association with the related inward
order type even when the call center ticket reflects the problem was caused by the Disconnect or From
order.
Records involving official Owest company services.
Records missin data essential to the calculation of the measurement as defined herein.
Product Reporting Categories: Standards:
As specified below - one OP.5A:
percentage result reported for OP-5B:
each bulleted category under
the sub-measurements shown.
Parity with retail service
Diagnostic for six months following first reporting. After
six months Benchmark (TBD)
OP-5T: Diagnostic
OP.5R: Diagnostic for six months following first reporting.
Possible standard (TBD)
(Where parity comparisons involve multiple service varieties in a
product category, weighting based on the retail analogue volumes may
be used if necessary to create a comparison that is not affected by
different proportions of wholesale and retail analogue volumes in the
same re orting cate or .
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 44
OP- 5 - New Service Quality (continued)
Product Reporting:Standards:
Reported under OP-5A. OP-5B. OP-5T and OP-5R:
(Product categories may be combined as aqreed upon by the parties in Long-Term PID Administration.
OP-OP-OP-5T &
OP-
Resale
Residential single line Parity with retail service 96.Diagnostic
service
Business single line Parity with retail service 96.Diagnostic
service
Centrex Parity with retail service 96.Diaqnostic
Centrex 21 Parity with retail service 96.Diagnostic
PBX Trunks Parity with retail service 96.Diaqnostic
Basic ISDN Parity with retail service 96.Diagnostic
awest DSL Parity with retail service 96.Diaqnostic
Primary ISDN Parity with retail service 96.Diagnostic
DSO Parity with retail service 96.Diagnostic
DS1 Parity with retail service 96.Diagnostic
DS3 and higher bit-Parity with retail service 96.Diagnostic
rate services
(aqqregate)
Frame Relay Parity with retail service Diaqnostic Diaqnostic
Unbundled Network Parity with like retail 96.Diagnostic
Element - Platform service
(UNE-P) (POTS)
Unbundled Network Parity with retail Centrex 96.Diagnostic
Element - Platform
(UNE-P) (Centrex 21 )
Unbundled Network Parity with retail Centrex 96.Diagnostic
Element - Platform
(UNE-P) (Centrex)
Line Splitting Parity with retail awest 96.Diagnostic
DSL
Loop Splitting "u '" 0 Diagnostic Diagnostic Diagnostic
Line Sharing Parity with retail RES &96.Diagnostic
BUS POTS
Sub-Loop Unbundling Diagnostic Diagnostic Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res &96.Diagnostic
Bus POTS with dispatch
Non-loaded Loop (2-Parity with retail ISDN 96.Diagnostic
wire)BRI
Non-loaded Loop (4-Parity with retail DS 1 96.Diagnostic
wire)
DS1-capable Loop Parity with retail DS1 96.Diaqnostic
xDSL-capable Loop Parity with retail awest 96.Diagnostic
DSL
ISDN-capable Loop Parity with retail ISDN 96.Diagnostic
BRI
ADSL-qualified Loop Parity with retail awest 96.Diagnostic
DSL with dispatch
Loop types of DS3 and Parity with retail DS3 96.Diagnostic
higher bit-rates and higher bit-rate
(aggregate)services (aggregate)
Dark Fiber - Loop Diagnostic Diagnostic Diagnostic
awest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 45
OP- 5 - New Service Quality (continued)
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (DSO level)criteria are met
Enhanced Extended Loops Parity with retail DS1 96.Diagnostic
(EELs) - (DS1 level)Private Line
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (above DS1 criteria are met
level)
Reoorted under OP-5A and under OP-5R (oer OP-5A soecifications):
OP-OP-
LIS Trunks Parity with Feature Diagnostic
Group D (aqqreqate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT (DS1 Level)Parity with Retail Private Diagnostic
Lines (DS1)
UDIT (Above DS1 Level)Parity with Retail Private Diagnostic
Lines (Above DS 1 level)
Dark Fiber - IOF Diagnostic Diagnostic
E911/911 Trunks Parity with Retail Diagnostic
E911/911 Trunks
Availability:Notes:
The specified Change order types representing inward activity exclude Change
Available orders that do not involve installation of lines (in both wholesale and retail results).
Specifically this measurement does not include changes to existing lines, such as
number changes and PIC changes.
Including consideration of repeat repair trouble reports (i.e., additional reports of
trouble related to the same newly-installed line/circuit that are received after the
preceding repair report is closed and within 30 days following installation
completion) to complete the determination of whether the newly-installed line/circuit
was trouble free within 30 days of installation.
Qwest's repair management and tracking systems consist of WFA (Work Force
Administration), MTAS (Maintenance Tracking and Administration System), and
successor repair systems, if any, as applicable to obtain the repair report data for
this measurement. Not included are Call Center Database systems supporting call
centers in logging calls from customers regarding problems or other inquiries (see
OP-58 and OP-5T).
The "following month" includes also the period of a few business da s (typically four
or five) afterward , up to the time when Qwest pulls the repair data to begin
processing results for this measurement.
Includes repair and provisioning trouble reports generated by new processes that
supersede or supplement existing processes for submitting repair and provisioning
trouble reports as specified in Qwest's documented or agreed upon procedures.
For purposes of calculating OP-, a call center ticket for multiple orders with
provisioning trouble reports will result in all orders reporting trouble counting as a
miss in OP-5B. If a repair trouble report(s) is received for the same orders, the
number of orders counted as a miss in OP-58 for Network reasons will be reduced
by the number of orders with repair troubles counted as a miss in OP-5A.
OP-5R will be counted on a per ticket basis.
Reporting will begin at the time CLECs order the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit 8 November 30 2004 Page 46
OP-6 - Delayed Days
Purpose:
Evaluates the extent Qwest is late in installing services for customers, focusing on the average number of
days that late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business da s NOTE 1 that service is delayed beyond the
Applicable Due Date for non-facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period, later, due to non-facility reasons, than the
Applicable Due Date recorded by Qwest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period later due to facility reasons than the original
due date recorded by Qwest, subject to exclusions specified below.
For both OP-6A and OP-6B:
. Change order types for additional lines consist of "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE 2
Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated
due date, if any. NOTE 2
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for products/services listed under Product Reporting under "MSA type
CLEC aggregate, Disaggregation" will be reported for OP-6A and OP-6B according to ordersindividual CLEC involving:
and Qwest Retail 1. Dispatches within MSAs;results 2. Dispatches outside MSAs; and3. No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas.
Formula:
OP-6A = L((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late
order) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)) + (Total Number of Late Orders for non-facility
reasons completed in the reporting period)
OP-6B = L((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late
order)) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date) + (Total Number of Late Orders for facility reasons
completed in the reporting period)
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 47
OP- 6 - Delayed Days (continued)
Exclusions:
Orders affected only by delays that are solely for customer and/or CLEC reasons.
Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-Tvpe Disaaareaation
Resale
Residential sinQle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-desiQned provisioninQ)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-desiqned provisioninq)Parity with retail service
Basic ISDN (non-desiQned provisioninQ)Parity with retail service
Owest DSL (non-desiqned provisioninq)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittinq Parity with retail Owest DSL
Loop Splittinq NOTt: 3 Diagnostic
Line Sharing Parity with retail Owest DSL
Sub-Loop UnbundlinQ Diagnostic
Zone-tYpe Disaaareaation
Resale
Primary ISDN (designed provisioninQ)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioninQ)Parity with retail service
Owest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aQQreQate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with retail DS1 Private Line- Service
UDIT - Above DS11evei Parity with retail Private Line- Services above DS
level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS with dispatch
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail . DS 1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Owest DSL, with dispatch
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Owest DSL, with dispatch
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 48
OP- 6 - Dela ed Da s continued
Loop types of DS3 and higher bit-rates
re ate
Dark Fiber - Loo
E911/911 Trunks
. Enhanced Extended Loops (EELs) - (DSO
level
. Enhanced Extended Loops (EELs) - (DS1
level
. Enhanced Extended Loops (EELs) - (DS3
level
Availability:
Available
OP-6A: Parity with retail DS1 Private Line
OP-6B: Diagnostic
Diagnostic
Notes:
1. For OP-6A-3 and OP-6B-, Saturday is counted as a business day for
all orders for Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues specified above as
standards. For all other products under OP-6A-3 and OP-6B-3, and
for all products under OP-6A-
, -
6A-
, -
6A-
, -
6A-
, -
6B-
, -
6B-
, -
6B-, and -6B-, Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition , the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a Qwest-initiated due date change occurs. At that point
the Applicable Due Date becomes fixed (Le., with no further changes)
as the date on which it was set prior to the first Qwest-initiated due
date change, if any. Following the first Qwest-initiated due date
change, any further customer-initiated due date changes or delays are
measured as time intervals that are subtracted as indicated in the
formula. These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date
change and subsequent customer-initiated due date change or delay.
The intervals thus calculated from each pairing of Qwest and
customer-initiated due dates are summed and then subtracted as
indicated in the formula.) The result of this approach is that Qwest-
initiated impacts on intervals are counted in the reported interval, and
customer-initiated impacts on intervals are not counted in the reported
interval.3. Reporting will begin at the time GLEGs order the product, in any
uantit ,for three consecutive months.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 49
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time
actually involved in disconnecting the loop from the Qwest network and connecting/testing the loop.
Description:
Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals
beginning with the "lift" time and ending with the completion time of Qwest's applicable tests for the
loop.
Includes all coordinated hot cuts of unbundled loops that are completed/closed during the
reporting period , subject to exclusions specified below.
Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the
CLEC's equipment, via unbundled loops, that will serve the customers.
Lift" time is defined as when Qwest disconnects the existing loop.
Completion time" is defined as when Qwest completes the applicable tests after connecting the
loop to the CLEC.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC
results
Formula:
L;(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers
completed in the reporting period)
Exclusions:
Time intervals associated with GLEe-caused delays.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Standard:
Loops - Reported separately for:CO: 1 hour
Analog Loops All Other States: Diagnostic in light of OP-
All other Loop Types (Coordinated Cuts On Time)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 50
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-8B - LNP Timeliness with Loop Coordination (percentj: Measures the percentage of coordinated
LNP triggers set prior to the scheduled start time for the loop.
All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured , subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP
triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as
applicable.
All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated,
standalone LNP), subject to exclusions specified below.
For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "1 O-digit
unconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOG), or a
newly negotiated time. In the case of LNP cutovers coordinated with loops, the scheduled time
used in this measurement will be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula:
OP-8B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover)
(Total Number of LNP activations coordinated with unbundled loops completed)) x 100
Disaggregation Reporting: Statewide level.
OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) -7 (Total
Number of LNP activations without loop cutovers completed)) x 100
Exclusions:
GLEe-caused delays in trigger setting.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique
telephone numbers and Centrex 21).
LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
Records with no paN (purchase order number) or STATE.
Records where triggers cannot be set due to switch capabilities.
Records with invalid due dates, a lication dates, or start dates.
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 51
OP-13- Coordinated Cuts On Time - Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing
on cuts completed within one hour of the committed order due time and the percent that were started
without CLEC approval.
Description:
Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the
reporting period , subject to exclusions specified below.
. OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled
loops that are started and completed on time. For coordinated loop cuts to be counted as "
time" in this measurement, the CLEC must agree to the start time , and Owest must (1) receive
verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and
appropriate tests , (3) complete the Owest portion of any associated LNP orders and (4) call the
CLEC with completion information, all within one hour of the time interval defined by the
committed order due time.
. OP-138 - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are
actually started without CLEC approval.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated appointment time.
. The "committed order due time" is based on the number and type of loops involved in the cut and
is calculated by adding the applicable time interval from the following list to the scheduled start
time:
- Analog unbundled loops:
1 to 16 lines: 1 Hour
17 to 24 lines: 2 Hours
25+ lines: Project*
All other unbundled loops:
1 to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours
12 to 24 lines: 4 Hours
25+ lines: Project*
For Pro ects scheduled due dates and scheduled start times will be negotiated between CLEC
and Owest, but no committed order due time is established. Therefore, projects are not included
in OP-13A (see exclusion below).
. "
Stop" time is defined as when Owest notifies the CLEC that the Owest physical work and the
appropriate tests have been successfully accomplished, including the Owest portion of any
coordinated LNP orders.
. Time intervals following the scheduled start time or during the cutover process associated with
customer-caused delays are subtracted from the actual cutover duration.
. Where Owest's records of completed coordinated cut transactions are missing evidence of CLEC
approval of the cutover, the cut will be counted as a miss under both OP-13A and OP-138.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC Results for this measurement will be reported according to:results OP-13A Cuts Completed On Time
OP-138 Cuts Started Without CLEC Approval
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit 8 November 30 2004 Page 52
OP-13- Coordinated Cuts On Time - Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) -;- (Total
Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period))
x 100
OP-13B = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs
without CLEC approval) -;- (Total Number of LSRs for Coordinated Unbundled Loop Cuts
completed in the reporting period)) x 100
Exclusions:
Applicable to OP-13A:
. Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines.
OP-13A & OP-13B:
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID which are not
otherwise designated to be "counted as a miss
Invalid start/stop dates/times or invalid scheduled date/times.
Projects involving 25 or more lines.
Product Reporting: Coordinated Unbundled
Loops - Reported separately for:
. Analog Loops
All Other Loops
Standards:
OP-13A:
AZ.: 90 Percent or more
All Other States: 95 Percent or more
Availability:
OP-13B: Diaqnostic
Notes:
Available
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 53
OP-15- Interval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which Qwest's pending orders are late, focusing on the average number of days the
ending orders are deJa ed ast the A licable Due Date, as of the end of the re orting eriod.
Description:
OP-15A - Measures the average number of business da s that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Qwest.
Includes all pending inward orders (Change , New, and Transfer order types) for which the Applicable
Due Date recorded by Qwest has been missed , subject to exclusions specified below. Change order
types included in this measurement consist of all "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the
Applicable Due Date is the customer-initiated due date, if any, that is ~a) subsequent to the original due
date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due
date, if any. NOTE 1
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed
for Qwest facility reasons.
Reporting Period: One month
Reporting Comparisons:
CLEC aggregate, individual CLEC, Qwest retail
Unit of Measure:
OP-15A - Average Business Days NOTE
OP-15B - Number of orders endin facilities
Disaggregation Reporting:
Statewide
Formula:
OP-15A = a(Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time
intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) 7 (Total Number of Pending Orders Delayed for Qwest reasons as of the
last day of Reporting Period)
OP-15B = Count of pending orders measured in numerator of OP-15A that were delayed for Qwest facility
reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or a lication dates.
. Records with invalid product codes.
. Records missin data essential to the calculation of the measurement er the riD.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 54
OP-15- Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:
I Standards:
OP-15B = diagnostic only
For OP-15A:
Resale
Residential single line service Diagnostic (Expectation: Paritv with retail service
Business sinale line service Diaanostic Exoectation: Paritv with retail service
Centrex Diagnostic Expectation: Paritv with retail service)
Centex 21 Diagnostic Expectation: Paritv with retail service)
PBX Trunk Diagnostic Expectation: Paritv with retail service)
Basic ISDN Diaanostic Exoectation: Paritv with retail service
Owest DSL Diagnostic Expectation: Parity with retail service)
Primary ISDN Diaanostic Exoectation: Paritv with retail service)
DSO Diagnostic Expectation: Parity with retail service)
DS1 Diaanostic TExoectation: Paritv with retail service
DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service)
(aggregate)
Frame Relay Diagnostic (Expectation: Paritv with retail service
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service)
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex 21)
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex)
(UNE-P) (Centrex)
Line Splitting Diagnostic (Expectation: Parity with retail Owest
DSL.)
Loop Splittina NOTE 3 Diagnostic
Line Sharing Diagnostic (Expectation: Parity with retail Owest
DSL)
Sub-Loop Unbundling Diagnostic
LIS Trunks Diagnostic (Expectation: Parity with Feature Group 0
(aaareaate)) (seoaratelv reoorted)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic (Expectation: Parity with DS1 Private
Line- Service)
UDIT - Above DS1 level Diagnostic (Expectation: Parity with Private Line-
Services above DS1 level)
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
Non-loaded Loop (2-wire)Diaanostic Exoectation: Paritv with retail ISDN BRI)
Non-loaded Loop (4-wire)Diagnostic Expectation: Parity with retail DS1
DS1-capable Loop Diaanostic Exoectation: Parity with retail DS1
ISDN-capable Loop Diagnostic Expectation: Parity with ISDN-BRI
ADSL-qualified Loop Diagnostic (Expectation: Parity with retail Owest DSL
with disoatch)
Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and
(aggregate)higher bit-rate services (aggreaate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Diagnostic (Expectation: Parity with retail E911/911
Trunks)
Enhanced Extended Loops (EELs)Diagnostic
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 55
OP-15- Interval for Pending Orders Delayed Past Due Date (continued)
Availability:
Available
Notes:
1. According to this definition, the Applicable Due Date can change , per
successive customer-initiated due date changes or delays, up to the point
when a Qwest-initiated due date change occurs. At that point, the Applicable
Due Date becomes fixed (i.e., with no further changes) as the date on which it
was set prior to the first Qwest-initiated due date change, if any. Following
the first Qwest-initiated due date change, any further customer-initiated due
date changes or delays are measured as time intervals that are subtracted as
indicated in the formula. These delay time intervals are calculated as stated
in the description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating delay
intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delay. The intervals thus
calculated from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of this
approach is that Qwest-initiated impacts on intervals are counted in the
reported interval, and customer-initiated impacts on intervals are not counted
in the reported interval.
2. For OP-15A, Saturday is counted as a business day for all non-dispatched
orders for Resale Residence, Resale Business, and UNE-P (POTS), as well
as for non-dispatched orders in the retail analogues specified above as
standards. For all other non-dispatched products and for all dispatched
products under OP-15A, Saturday is not counted as a business day.3. Reporting will begin at the time GLEGs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 56
OP-17- Timeliness of Disconnects associated with LNP Orders
Purpose:
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to
which porting occurs without implementing associated disconnects before the scheduled time/date.
Description:
OP-17 A
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with
loops , that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Focuses on disconnects associated with timely GLEG requests for delaying the disconnects or no
requests for delays.
The scheduled time/date is defined as 11 :59 p.m. on (1) the due date of the LNP order recorded
by Qwest or (2) the delayed disconnect date requested by the GLEG, where the GLEG submits a
timely request for delay of disconnection.
- A GLEG request for delay of disconnection is considered timely if received by Qwest before 8:00
m. MT on the current due date of the LNP order recorded by Qwest.
OP-17B
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated
with loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Includes only disconnects associated with untimely GLEG requests for delaying the
disconnects.
A GLEG request for delay of disconnection is considered "untimely" if received by Qwest
after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before
12:00 p.m. MT (noon) on the day after the current due date.
Disconnects are defined as the removal of switch translations, including the 1 O-digit trigger.
Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are
those that the GLEG identifies as such to Qwest via trouble reports, within four calendar days of the
actual disconnect date, that are confirmed to be caused by disconnects being made before the
scheduled time.
Includes all GLEG orders for LNP TNs completed in the reporting period, subject to exclusions
specified below.
Reporting Period: One month
Reporting Comparisons: GLEG Aggregate
and Individual GLEG
Formula:
((Total number of LNP TNs ported pursuant to orders completed in the reporting period - Number of TNs
with qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred)
+ Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100
Unit of Measure:Percent
Disaggregation Reporting:Statewide
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 57
OP-17- Timeliness of Disconnects associated with LNP Orders (continued)
Exclusions:
OP-17 A only
Trouble reports notifying Owest of early disconnects associated with situations for which the CLEC
has failed to submit timely requests to have disconnects held for later implementation.
OP-17 A & B
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique TNs,
and Centrex 21).
Records with invalid trouble receipt dates.
Records with invalid cleared , closed or due dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
OP-17B only
Trouble reports notifying Owest of early disconnects associated with situations for which the CLEC
did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to
have disconnects held for later implementation.
Product Reporting:LNP Standards:
OP-17A - 98.25%
OP-17B - Diagnostic only, in light of its measuring
only requests for delay of disconnect
that are defined as untimely.
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 58
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center
Purpose:
Evaluates Customer access to Owest's Interconnection and/or Retail Repair Center(s), focusing on
the number of calls answered within 20 seconds.
Description:
Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20
seconds of the first ring.
Includes all calls to the Interconnect Repair Center during the reporting period, subject to
exclusions specified below.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Owest agent.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Owest Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU (Voice Response Unit) is not counted.
Product Reporting: None Standard: Parity
Availability:Notes:
Available
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 59
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-
service trouble reports were cleared within the standard estimate for specified services (i.e., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services, that are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports , closed during the reporting period , which involve a specified service
that is out-of-service (i.e., unable to place or receive calls), subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-3A Dispatches within MSAs;results MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24
hours)
-+-
(Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 60
MR-3 - Out of Service Cleared within 24 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation
Resale
Residential sinQle line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Owest DSL
Loop Splittinq NOTE 1 Diagnostic
Line Sharing CO: Parity with Owest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
Zone-tvoe Disaaareaation
Resale
Owest DSL Parity with retail service
Unbundled Loops
Analoq Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI
xDSL-capable Loop Parity with retail Owest IDSL
ISDN-capable Loop Parity with ISDN-BRI
ADSL-qualified Loop Parity with retail Owest DSL
Availability:Notes:
Available Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 61
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services , focusing on trouble reports of all types (both out
of service and service affecting) and on the number of such trouble reports cleared within the standard
estimate for specified services (Le., 48 hours for service-affectinq conditions).
Description:
Measures the percentage of trouble reports, for specified services , that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-4A Dispatches within MSAs;results MR-4B Dispatches outside MSAs; and
MR-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areas
Formula:
((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) -;- (Total Trouble
Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
. For products measured from MT AS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
. Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 62
MR-4 - All Troubles Cleared within 48 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation
Resale
Residential sinqle line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittinq Parity with retail Qwest DSL
Loop Splittinq NO 1101 Diagnostic
Line Sharinq Parity with RES and BUS POTS
Sub-Loop Unbundlinq Diagnostic
Zone-TvDe Disaaareaation
Resale
Qwest DSL Parity with retail service
Unbundled Loops:
Analoq Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retaillSDN-BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Availability:Notes:
Available Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 63
MR-5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types
(including out of service and service affecting troubles) and on the number of such trouble reports
cleared within the standard estimate for specified services (Le., 4 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period , which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Owest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and Owest Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to trouble
reports:
MR-
MR-
In Interval Zone 1 areas; and
In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) -;- (Total
Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time.
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Owestldaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 64
MR-5 - All Troubles Cleared within 4 hours (continued)
Product Reporting:Standards:
Zone-Type Disaggregation
Resale
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with DS 1 Private Line Service
UDIT - Above DS1 level Parity with Private Line Services above DS1 level
Unbundled Loops:
Non-loaded Loop (4-wire)Parity with retail DS 1
DS 1-capable Loop Parity with retail DS 1
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS 1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 65
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusinq how lonq it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
Includes all trouble reports closed during the reporting period, subject to exclusions specified below.
Includes customer direct reports , customer-relayed reports, and test assist reports that result in a
trouble report.
. Time measured is from date and time that Owest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month
I Unit of Measure: Hours and
Minutes
Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to trouble reports involving:individual CLEC MR-6A Dispatches within MSAs;and Owest Retail MR-6B Dispatches outside MSAs; andresults MR-6C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
MR-6E In Interval Zone 2 areas.
Formula:
L((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) -;- (Total number of
Trouble Reports closed in the reporting period)
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; and Miscellaneous - Non-Dispatch, non-Owest (includes CPE, Customer
Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) andCustomer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
For products measured from MT AS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 66
MR-6 - Mean Time to Restore (Continued)
Product Reporting:Standards:
MSA-TVDe Disaaareaation -
Resale
Residential sinqle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittinq Parity with retail Qwest DSL
Loop Splittinq NOTE 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diaqnostic
Zone-TVDe DisaClClreCiation -
Resale
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line
UDIT - Above DS11evei Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS 1-capable Loop Parity with retail DS 1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aqqreqate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 67
MR-6 - Mean Time to Restore (Continued)Availability: Notes:Available 1. Reporting will begin at the time GLEGs order
the product, in any quantity, for three
consecutive months.
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 68
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of re eated trouble re orts received
for the same line/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
Includes all trouble reports closed during the reporting period that have a repeated trouble report
received within thirty (30) days of the initial trouble report for the same service (regardless of
whether the report is about the same type of trouble for that service), subject to exclusions
specified below.
In determining same service Owest will compare the end user telephone number or circuit access
code of the initial trouble reports closed during the reporting period with reports received within 30
days of when the initial trouble report closed.
Includes reports due to Owest network or system causes, customer-direct and customer-relayed
reports.
. The 30-day period applied in the numerator of the formula below is from the date and time that the
initial trouble report is closed to the date and time that the next, or "repeat" trouble report is
received (Le., opened).
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that
are not reported in arrears), in order to cover the
30-dav period followinq the initial trouble report.Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA TypeCLEC Disaggregation" will be reported according to trouble reports involving:
aggregate , MR-7A Dispatches within MSAs;individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches.
Owest Retail Results for products/services listed in Product Reporting under "Zone-type
results Disaggregation" will be disaggregated according to trouble reports involving:
MR-7D In Interval Zone 1 areas; and
MR-7E In Interval Zone 2 areas.
Unit of Measure: Percent
Formula:
((Total trouble reports closed within the reporting period that had a repeated trouble report received
within 30 calendar days of when the initial trouble report closed) -;- (Total number of Trouble Reports
Closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Owest (includes CPE
Customer Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 69
MR-7 - Repair Repeat Report Rate (Continued)
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-Tvpe Disaaareaation -
Resale
Residential sinqle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element"": Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
P) (Centrex)
Line Splitting Parity with Owest Retail DSL
Loop Splitting NOTE 1 Diagnostic
Line Sharing AZ & CO: Parity with Owest Retail DSL
All Other States: Diagnostic Comparison with
Owest Retail DSL
Sub-Loop Unbundling CO: Parity with RetaiIISDN-BRI
All Other States: Diagnostic
Zone-Type Disaaareaation -
Resale
Owest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqreqate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS 1 Private Line
UDIT - Above DS 1 level Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analoq Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Owest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Owest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diaqnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 70
MR-7 - Repair Repeat Report Rate (Continued)
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Targeted availability with July 2004 Reporting will begin at the time GLEGs order
results reported in September 2004 the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 71
MR-8 - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or
element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period , subject to exclusions specified
below.
Includes all applicable trouble reports, including those that are out of service and those that are
onlv service-affectinQ.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Owest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service
grouping) + (Total number of the specified services that are in service in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data , trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch , non-Owest (includes CPE , Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 72
MR-8 - Trouble Rate (continued)
Product Reporting:Standards:
Resale
Residential sinQle line service Parity with retail service
Business sinqle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Qwest DSL Parity with Qwest DSL service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregatef
Frame Relay Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element -Parity with retail Centrex
Platform(UNE-P) (Centrex)
Line SplittinQ Parity with retail Qwest DSL
Loop Splittinq NOTE 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line Service
UDIT - Above DS1 level Parity with retail Private Lines above OS 1 level
Dark Fiber - IOF Diaqnostic
Unbundled Loops:
AnaloQ Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail OS 1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aqQreqate)(aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 73
MR-8 - Trouble Rate (continued)
Availability:
Available
Notes:1. Reporting will begin at the time GLEGs order
the product, in any quantity, for three
consecutive months.
Owest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 74
MR-9 - Repair Appointments Met
Purpose:
Evaluates the extent to .which Owest repairs services for Customers by the appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
Includes all trouble reports closed during the reporting period , subject to exclusions specified
below.
. Time measured is from date and time that Owest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC Results for listed services will be disaggregated and reported
aggregate, individual according to trouble reports involving:
CLEC and Owest Retail MR-9A Dispatches within MSAsresults MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time) -;- (Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch , non-Owest (includes CPE, Customer Instruction, Carrier, Alternate Provider).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
. Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
. Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-
(POTS)
Availability:Notes:
Available
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 75
MR-10 - Customer and Non-Qwest Related Trouble Reports
Purpose:
Evaluates the extent that trouble reports were customer related , and provides diagnostic information
to help address potential issues that might be raised by the core maintenance and repair performance
indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of
all trouble reports resolved during the reporting period, subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
For products measured from MT AS data , trouble reports coded to disposition codes for: Customer
Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-
Dispatch , non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider) and trouble
reports involving a "no access" delay for MSA type disaggregated products.
For products measured from WFA (Workforce Administration) data trouble reports coded to
trouble codes for Carrier Action (lEC) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Number of Trouble Reports coded to disposition codes specified above) -;- (Total Number of Trouble
Reports Closed in the Reporting Period)) x 100
Exclusions:
Subsequent trouble reports of any trouble before the original trouble report is closed
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 76
MR-10 Customer and Non-Qwest Related Trouble Reports (continued)
Product Reporting:Standards:
Resale
Residential sinqle line service Diagnostic
Business single line service Diagnostic
Centrex Diagnostic
Centrex 21 Diaqnostic
PBX Trunks Diagnostic
Basic ISDN Diaqnostic
Qwest DSL Diagnostic
Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex)
Resale
Primary ISDN Diagnostic
DSO Diagnostic
DS1 Diagnostic
DS3 and higher bit-rate services Diagnostic
(aqqreqate)
Frame Relay Diagnostic
LIS Trunks Diagnostic
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Diagnostic
UDIT - Above DS1 level Diaqnostic
Unbundled Loops:
Analog Loop Diagnostic
Non-loaded Loop (2-wire)Diagnostic
Non-loaded Loop (4-wire)Diagnostic
OS 1-capable Loop Diagnostic
xDSL-capable Loop Diagnostic
ISDN-capable Loop Diagnostic
ADSL-qualified Loop Diagnostic
Loop types of DS3 and higher bit-rates Diagnostic
(aqqreqate)
E911/911 Trunks Diagnostic
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 77
MR-11 - LNP Trouble Reports Cleared within 24 Hours
Purpose:
Evaluates timeliness of clearing LNP trouble reports , focusing on the degree to which residence and
business , disconnect-related, out-of-service trouble reports are cleared within four business hours and all
LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (Le., not unbundled-loop), residence and
business, out-of-service trouble reports that are cleared within four business hours of Owest
receiving these trouble reports from GLEGs.
Includes only trouble reports that are received on or before the currently-scheduled due date
of the actual LNP-related disconnect time/date, or the next business da , that are confirmed
to be caused by disconnects being made before the scheduled time, and that are closed
during the reporting period , subject to exclusions specified below.
MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours
of Owest receiving these trouble reports from GLEGs.
Includes all LNP-only trouble reports , received within four calendar days of the actual LNP-
related disconnect date and closed during the reporting period.
The "currently-scheduled due date/time" is the original due date/time established by Owest in
response to GLEG/customer request for disconnection of service ported via LNP or, if GLEG submits
to Owest a timely or untimely request for delay of disconnection , it is the GLEG/customer-requested
later date/time.
. A request for delay of disconnection is considered timely if received by Owest before 8:00 p.m. MT
on the due date that Owest has on record at the time of the request.
. A request for delay of disconnection is considered untimely if received by Owest after 8:00 p.m. MT
on the due date and before 12:00 p.m. MT (noon) on the day after the due date
Time measured is from the date and time Owest receives the trouble report to the date and time
trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG Aggregate and
Individual GLEG
Disaggregation Reporting: Statewide level (all are
non-dispatched"
Formula:
MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles
confirmed to be caused by disconnects, that Owest executed before the currently-scheduled
due date/time, that were closed in the reporting period and cleared within four business
hours) + (Total Number of specified out of service LNP-only Trouble Reports for LNP-related
troubles confirmed to be caused by disconnects that Owest executed before the currently-
scheduled due date/time, that were closed in the reporting period)) x 100
MR-11 B = ((Number of specified LNP-only Trouble Reports closed in the reporting period that were
cleared within 48 hours) + (Total Number of specified LNP-only Trouble Reports closed in the
reporting period)) x 100
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 78
MR-11 - LNP Trouble Reports Cleared within 24 Hours (Continued)
Exclusions:
Trouble reports attributed to customer or non-Owest reasons
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
Subsequent trouble reports of LNP trouble before the original trouble report is closed.
For MR-11 B only: Trouble reports involving a "no access" delay.
Information tickets generated for internal Owest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting: LNP Standards:
MR-11A:
If OP-17 result meets its standard , the MR-11A standard is Diagnostic.
If OP-17 result does not meet its standard , the MR-11A standard is as
follows:
For 0-20 trouble reports : No more than 1 ticket cleared in
;::.
four
business hours
For;::. 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
MR-11 B:
For 0-20 trouble reports : No more than 1 ticket cleared;::. 48 hours
For;::. 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
* Based on MR-11A denominator.
Based on MR-11 B denominator.
Availability:
Available
Notes:
Owest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 79