HomeMy WebLinkAbout20060118Application Part IV.pdfOP - 3 Installation Commitments Met (continued)
Enhanced Extended Loops (EELs) - (DSO WA: 90%
level)All Other States: Diagnostic
Enhanced Extended Loops (EELs) - (DS1 90%
level)
Enhanced Extended Loops (EELs) - (DS3 WA: 90%
level)All Other States: Diagnostic
Availability:Notes:
Available Reporting will begin at the time GLEGs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 38
OP-4 - Installation Interval
Purpose:
Evaluates the timeliness of Qwest's installation of services for customers, focusing on the average
time to install service.
Description:
Measures the average interval (in business da s) NOTE 1 between the a lication date and the
completion date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed during the reporting period , subject to exclusions specified
below. Change order types for additional lines consist of all C orders representing inward activit
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date , subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (ab subsequent
to the original due date and (b) prior to a Qwest-initiated, changed due date, if any. N TE 2
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Qwest-initiated due date , if any, followin~ the Applicable Due Date, from the subsequent
customer-initiated due date, if any. NOTE
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA TypeCLEC Disaggregation" will be reported according to orders involving:
aggregate, OP-4A Dispatches within MSAs;individual CLEC OP-4B Dispatches outside MSAs; andand Qwest OP-4C No dispatches.
Retail results Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areas.
Formula:
1:((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date
and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting
period
lanation: The average installation interval is derived by dividing the sum of installation intervals for
all orders (in business days) NOTE 1 by total number of service orders completed in the reportinq period.
Exclusions:
Orders with customer requested due dates greater than the current standard interval.
. Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
. Records missinq data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 39
OP-4 - Installation Interval (continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed Parity with retail service
provisioning
Basic ISDN non-designed provisioning)Parity with retail service
Qwest DSL non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 3 days
Loop Splitting NOTE 3 Diagnostic
Line Sharing 3 days
Sub-Loop Unbundling CO: 6 days
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Primarv ISDN (designed provisioning)Parity with retail service
Basic ISDN(designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (designed provisioning) .Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDiT - OS 1 level Parity with DS1 Private Line Service
UDIT - Above DS11evei Parity with Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop 6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
OS 1-capable Loop Idaho, Iowa, Montana, Nebraska, North
Dakota, Oregon, Wyoming: Parity with retail
DS 1 Private Line
Arizona, Colorado, Minnesota, New Mexico,
South Dakota, Utah, Washington: 5.5 davs
xDSL-capable Loop 6 days
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-aualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 40
OP-4 - Installation Interval (continued)
Dark Fiber - Loop Diagnostic
Loops with Conditioning 15 days
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 6 days
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available For OP-4C, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4C and for all products under OP-
, -
, and -4E. Saturday is counted as a business day when the
service order is due or completed on Saturday.
According to this definition, the Applicable Due Date can change
per successive customer-initiated due date changes or delays, up
to the point when a Qwest-initiated due date change occurs. At
that point, the Applicable Due Date becomes fixed (Le., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. Following the first Qwest-
initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval, and customer-initiated impacts
on intervals are not counted in the reported interval.
Reporting will begin at the time CLECs order the product, in any
quantity, for three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 41
OP-5 - New Service Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the
percentage of newly-installed service orders that are free of CLEC/customer-initiated trouble reports during
the provisioning process and within 30 calendar days following installation completion, and focusing on the
quality of Qwest's resolution of such conditions with respect to multiple reports.
Description:
Measures two components of new service provisioning quality (OP-5A and -5B) and also reports a combined
result (OP-5T), as described below, each as a percentage of all inward line service orders completed in the
reporting period that are free of CLEC/customer-reported provisioning and repair trouble reports, as
described below. Also measures the percentage of all provisioning and repair trouble reports that constitute
multiple trouble reports for the affected service orders. (OP-5R)
Orders for new services considered in calculating all components of this performance indicator are all
inward line service orders completed in the reporting period , including Change (C-type) orders for
additional lines/circuits , subject to exclusions shown below. Chan~e order types considered in these
measurements consist of all C orders representing inward activit . OTE 1
Orders for new service installations include conversions (Retail to CLEC, CLEC to CLEC, and same
CLEC converting between products).
Provisioning or repair trouble reports include both out of service and other service affecting conditions
such as features on a line that are missing or do not function properly upon conversion, subject to
exclusions shown below.
Op.: New Service Installation Qualit orted to Re air
Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2
within 30 calendar days of installation completion, subject to exclusions below.
Repair trouble reports are defined as CLEC/customer notifications to Qwest of out-of-service and
other service affecting conditions for which Qwest opens repair tickets in its maintenance and repair
management and tracking systems NOTE 3 that are closed in the reporting period or the following
month , NOTE 4 subject to exclusions shown below. NOTE 5
Qwest is able to open repair tickets for repair trouble reports received from CLECs/customers once
the service order is completed in Qwest's systems.
OP-: New Service Provisionin Qualit
Measures the percentage of inward line service orders that are free of provisioning trouble reports
during the provisioning process and within 30 calendar days of installation completion , subject to
exclusions shown below.
Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other
service affecting conditions that are attributable to provisioning activities, including but not limited to
LSRlservice order mismatches and conversion outages. For provisioning trouble reports , Qwest
creates call center tickets in its call center database. Subject to exclusions shown below, call center
tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement.
Call center tickets closed to Network reasons will not be counted in OP-5B when a repair trouble
report for that order is captured in OP-5A. NOTE 5, 6
OP-5T: New Service Installation Qualit Total
Measures the percentage of inward line service orders that are free of repair or provisioning trouble
reports during the provisioning process and within 30 calendar days of installation completion, subject
to exclusion shown below.
OP-5R: New Service Qualit Multi le Re ort Rate
Evaluates the quality of Qwest's responses to repair and provisioning trouble reports for inward line
service orders completed in the reporting period. This measurement reports, for those service orders
that were not free of repair or provisioning trouble reports in OP-5A or OP-, the percentage of
trouble reports affecting the same service orders that were followed by additional repair and
provisioning trouble reports, as specified below.
Measures the percentage of all repair and provisioning trouble reports considered in OP-5A and
OP-5B that are additional repair or provisioning trouble reports received by Qwest for the same
service order during the provisioning process or within 30 calendar days following installation
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 42
op. 5 - New Service Qualit continued
completion.
Additional repair or provisioning trouble reports are defined as all such reports that are received
following the first report (whether the first report is represented by a call center ticket or a repair
ticket) relating to the same service order during the provisioning process or within 30 calendar days
following installation completion. In all cases, the trouble reports counted are those that are defined
for OP-5A and OP-5B above. NOTE
Reporting Period: One month, reported in arrears (Le., results first appear
in reports one month later than results for measurements that are not
re orted in arrears , in order to cover the 30-da eriod followin installation.
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level
individual CLEC and Qwest Retail results
Formulas:
OP-5A = (Number inward line service orders completed in the reporting period - Number of inward line
service orders with any re air trouble re orts as specified above) -;- (Number of inward line service
orders completed in the reporting period) x 100
Unit of Measure:
Percent
OP-5B = (Number of inward line service orders completed in the reporting period - Number of inward line
service orders with any rovisionin trouble re orts as specified above) + (Number of inward line
service orders completed in the reporting period) x 100
OP-5T = ((Number of inward line service orders completed in the reporting period) - Number of inward line
service orders with re air or rovisionin trouble re orts as defined above under OP-5A or OP-
as applicable) + (Number of inward line service orders completed in the reporting period) x 100
OP-5R = (Number of all repair and provisioning trouble reports, relating to inward line service orders closed in
the reporting period as defined above under OP-5A or OP-, that constitute additional repair and
provisioning trouble reports, within 30 calendar days following the installation date + Number of all
repair and provisioning trouble reports relating to inward line service orders closed In the reporting
period, as defined above under OP-5A or OP-5B) x 100
Exclusions:
licable to OP-OP-5T and OP-5R:
Repair trouble reports attributable to CLEC or coded to non-Qwest reasons as follows:
For products measured from MTAS data, repair trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous-
Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and
Reports from other than the CLEC/customer that result in a charge if dispatched.
For products measured from WFA (Workforce Administration) data, repair reports coded to codes for:
Carrier Action (IEC); Customer Provided Equipment (CPE); Commercial power failure; Customer
requested service order activity; and Other non-Qwest.
Repair reports coded to disposition codes for referral to another department (Le., for non-repair ticket
resolutions of non-installation-related problems, except cable cuts, which are not excluded).
licable to OP-OP-5T and OP-5R onl
Provisioning trouble reports attributable to CLEC or non-Qwest causes.
Call center tickets relating to activities that occur as part of the normal process of conversion (Le., while
Qwest is actively and properly engaged in process of converting or installing the service). Provisioning
trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling
and been disassociated from the related service order, as applicable, will be considered as not in the
normal process of conversion and will not be excluded.
licable to OP-OP-OP-5T and OP-5R:
Repair or provisioning trouble reports related to service orders captured as misses under measurements
OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).
Subsequent repair or provisioning trouble reports of any trouble on the installed service before the
original repair or provisioning trouble report is closed.
Service orders closed in the re ortin eriod with A rior to the
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 43
op. 5 - New Service Qualit continued
beginning of the reporting period.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Disconnect, From (another form of disconnect) and Record order types. When out of service or service
affecting problems are reported to the call center on conversion and move requests, the resulting call
center ticket will be included in the calculation of the numerator in association with the related inward
order type even when the call center ticket reflects the problem was caused by the Disconnect or From
order.
Records involving official Qwest company services.
Records missin data essential to the calculation. of the measurement as defined herein.
Product Reporting Categories: Standards:
As specified below - one OP-5A:
percentage result reported for OP-5B:
each bulleted category under
the sub-measurements shown.
Parity with retail service
Diagnostic for six months following first reporting. After
six months Benchmark (TBD)
OP-5T: Diagnostic
OP-5R: Diagnostic for six months following first reporting.
Possible standard (TBD)
(Where parity comparisons involve multiple service varieties in a
product category, weighting based on the retail analogue volumes may
be used if necessary to create a comparison that is not affected by
different proportions of wholesale and retail analogue volumes in the
same re ortin cate 0
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 44
OP. 5 - New Service Quality (continued)
Product Reporting:Standards:
Reported under OP-5A. OP-5B. OP-5T and OP-5R:
(Product categories may be combined as agreed upon by the parties in Long-Term PID Administration.
OP-OP-OP-5T &
OP-
Resale
Residential single line Parity with retail service 96.Diagnostic
service
Business single line Parity with retail service 96.Diagnostic
service
Centrex Parity with retail service 96.Diagnostic
Centrex 21 Parity with retail service 96.Diagnostic
PBX Trunks Parity with retail service 96.Diagnostic
Basic ISDN Parity with retail service 96.Diagnostic
Qwest DSL Parity with retail service 96.Diagnostic
Primary ISDN Parity with retail service 96.Diagnostic
DSO Parity with retail service 96.Diagnostic
DS1 Parity with retail service 96.Diagnostic
DS3 and higher bit-Parity with retail service 96.Diagnostic
rate services
(aggregate)
Frame Relay Parity with retail service Diagnostic Diagnostic
Unbundled Network Parity with like retail 96.Diagnostic
Element - Platform service
(UNE-P) (POTS)
Unbundled Network Parity with retail Centrex 96.Diagnostic
Element -, Platform
(UNE-P) (Centrex 21 )
Unbundled Network Parity with retail Centrex 96.Diagnostic
Element - Platform
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest 96.Diagnostic
DSL
Loop Splitting '~UIt:O Diagnostic Diagnostic Diagnostic
Line Sharing Parity with retail RES &96.Diagnostic
BUS POTS
Sub-Loop Unbundling Diagnostic Diagnostic Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res &96.Diagnostic
Bus POTS with dispatch
Non-loaded Loop (2-Parity with retail ISDN 96.Diagnostic
wire)BRI
Non-loaded Loop (4-Parity with retail DS 1 96.Diagnostic
wire)
OS 1-capable Loop Parity with retail DS1 96.Diagnostic
xDSL-capable Loop Parity with retail Qwest 96.Diagnostic
DSL
ISDN-capable Loop Parity with retail ISDN 96.Diagnostic
BRI
ADSL-qualified Loop Parity with retail Qwest 96.Diagnostic
DSL with dispatch
Loop types of DS3 and Parity with retail DS3 96.Diagnostic
higher bit-rates and higher bit-rate
(aggregate)services (aggregate)
Dark Fiber - Loop Diagnostic Diagnostic Diagnostic
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 45
OP. 5 - New Service Quality (continued)
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (DSO level)criteria are met
Enhanced Extended Loops Parity with retail OS 1 96.Diagnostic
(EELs) - (DS1 level)Private Line
Enhanced Extended Loops Diagnostic until volume 96.Diagnostic
(EELs) - (above DS1 criteria are met
level)
ReDorted under OP-5A and under OP-5R Coer OP-5A specifications):
OP-OP-
LIS Trunks Parity with Feature Diagnostic
Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT (DS1 Level)Parity with Retail Private Diagnostic
Lines (DS1)
UDIT (Above DS1 Level)Parity with Retail Private Diagnostic
Lines (Above DS1level)
Dark Fiber - IOF Diagnostic Diagnostic
E911/911 Trunks Parity with Retail Diagnostic
E911/911 Trunks
Availability:Notes:
The specified Change order types representing inward activity exclude Change
Available orders that do not involve installation of lines (in both wholesale and retail results).
Specifically this measurement does not include changes to existing lines, such as
number changes and PIC changes.
Including consideration of repeat repair trouble reports (Le., additional reports of
trouble related to the same newly-installed line/circuit that are received after the
preceding repair report is closed and within 30 days following installation
completion) to complete the determination of whether the newly-installed line/circuit
was trouble free within 30 days of installation.
Qwest's repair management and tracking systems consist of WFA (Work Force
Administration), MTAS (Maintenance Tracking and Administration System), and
successor repair systems, if any, as applicable to obtain the repair report data for
this measurement. Not included are Call Center Database systems supporting call
centers in logging calls from customers regarding problems or other inquiries (see
OP-5B and OP-5T).
The "following month" includes also the period of a few business da s (typically four
or five) afterward, up to the time when Qwest pulls the repair data to begin
processing results for this measurement.
Includes repair and provisioning trouble reports generated by new processes that
supersede or supplement existing processes for submitting repair and provisioning
trouble reports as specified in Qwest's documented or agreed upon procedures.
For purposes of calculating OP-, a call center ticket for multiple orders with
provisioning trouble reports will result in all orders reporting trouble counting as a
miss in OP-5B. If a repair trouble report(s) is received for the same orders, the
number of orders counted as a miss in OP-5B for Network reasons will be reduced
by the number of orders with repair troubles counted as a miss in OP-5A.
OP-5R will be counted on a per ticket basis.
Reporting will begin at the time CLECs order the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 46
OP-6 - Delayed Days
Purpose:
Evaluates the extent Qwest is late in installing services for customers, focusing on the average number of
days that late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business da s NOTE 1 that service is delayed beyond the
Applicable Due Date for non-facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period, later, due to non-facility reasons, than the
Applicable Due Date recorded by Qwest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period later due to facility reasons than the original
due date recorded by Qwest, subject to exclusions specified below.
For both OP-6A and OP-6B:
. Change order types for additional lines consist of "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE 2
Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated
due date, if any. NOTE 2
Reporting Period: One month
I Unit of Measure: Average Business DaysReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for products/services listed under Product Reporting under "MSA-type
CLEC aggregate , Disaggregation" will be reported for OP-6A and OP-6B according to ordersindividual CLEC involving:
and Qwest Retail 1. Dispatches within MSAs;results 2. Dispatches outside MSAs; and3. No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas.
Formula:
OP-6A = a(Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late
order) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)) + (Total Number of Late Orders for non-facility
reasons completed in the reporting period)
OP-6B = L((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late
order)) - (Time intervals associated with customer~initiated due date changes or delays
occurring after the Applicable Due Date) + (Total Number of Late Orders for facility reasons
completed in the reporting period)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 47
OP- 6 - Delayed Days (continued)
Exclusions:
Orders affected only by delays that are solely for customer and/or CLEC reasons.
Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product ReDorting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Paritv with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisioninQ)Paritv with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest DSL
Loop Splitting NU I ~ ::s Diagnostic
Line Sharing Parity with retail Qwest DSL
Sub-Loop Unbundling Diagnostic
Zone-tyee Disaaareaation -
Resale
Primary ISDN (designed provisionirla)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioninaT Parity with retail service
Qwest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with retail DS 1 Private Line- Service
UDIT -Above DS11evei Parity with retail Private Line- Services above DS1
level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS with dispatch
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest DSL, with dispatch
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Paritv with retail Qwest DSL, with dispatch
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 48
OP- 6 - Dela ed Da s continued
Loop types of DS3 and higher bit-rates
re ate
Dark Fiber - Loo
E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO
level
. Enhanced Extended Loops (EELs) - (DS1level
Enhanced Extended Loops (EELs) - (DS3
level
Availability:
Available
OP-6A: Parity with retail DS1 Private Line
OP-6B: Diagnostic
Diagnostic
Notes:
1. For OP-6A-3 and OP-6B-, Saturday is counted as a business day for
all orders for Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues specified above as
standards. For all other products under OP-6A-3 and OP-6B-, and
for all products under OP-6A-
, -
6A-
, -
6A-
, -
6A-
, -
6B-
, -
6B-
, -
6B-4, and -6B-, Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a Qwest-initiated due date change occurs. At that point
the Applicable Due Date becomes fixed (Le., with no further changes)
as the date on which it was set prior to the first Qwest-initiated due
date change, if any. Following the first Qwest-initiated due date
change, any further customer-initiated due date changes or delays are
measured as time intervals that are subtracted as indicated in the
formula. These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date
change and subsequent customer-initiated due date change or delay.
The intervals thus calculated from each pairing of Qwest and
customer-initiated due dates are summed and then subtracted as
indicated in the formula.) The result of this approach is that Qwest-
initiated impacts on intervals are counted in the reported interval, and
customer-initiated impacts on intervals are not counted in the reported
interval.3. Reporting will begin at the time CLECs order the product, in any
uanti ,for three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 49
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time
actually involved in disconnecting the loop from the Qwest network and connecting/testing the loop.
Description:
Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals
beginning with the "lift" time and ending with the completion time of Qwest's applicable tests for the
loop.
Includes all coordinated hot cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the
CLEC's equipment, via unbundled loops, that will serve the customers.
Lift" time is defined as when Qwest disconnects the existing loop.
Completion time" is defined as when Qwest completes the applicable tests after connecting the
loop to the CLEC.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC
results
Formula:
l:(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers
completed in the reporting period)
Exclusions:
Time intervals associated with CLEC-caused delays.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Standard:
Loops - Reported separately for:CO: 1 hour
Analog Loops All Other States: Diagnostic in light of OP-
All other Loop Types . (Coordinated Cuts On Time)
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 50
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-8B - LNP Timeliness with Loop Coordination (percent1: Measures the percentage of coordinated
LNP triggers set prior to the scheduled start time for the loop.
All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured , subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP
triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as
applicable.
All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated
standalone LNP), subject to exclusions specified below.
For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "1 O-digit
unconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated time. In the case of LNP cutovers coordinated with loops, the scheduled time
used in this measurement will be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula:
OP-B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) +
(Total Number of LNP activations coordinated with unbundled loops completed)) x 100
OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total
Number of LNP activations without loop cutovers completed)) x 100
Disaggregation Reporting: Statewide level.
Exclusions:
CLEC-caused delays in trigger setting.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique
telephone numbers and Centrex 21).
LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
Records with no-PON (purchase order number) or STATE.
Records where triggers cannot be set due to switch capabilities.
Records with invalid due dates, a lication dates, or start dates.
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 51
OP-13 - Coordinated Cuts On Time - Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing
on cuts completed within one hour of the committed order due time and the percent that were started
without CLEC approval.
Description:
Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
. OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled
loops that are started and completed on time. For coordinated loop cuts to be counted as "
time" in this measurement, the CLEC must agree to the start time, and Qwest must (1) receive
verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and
appropriate tests, (3) complete the Qwest portion of any associated LNP orders and (4) call the
CLEC with completion information, all within one hour of the time interval defined by the
committed order due time.
. OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are
actually started without CLEC approval.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated appointment time.
. The "committed order due time" is based on the number and type of loops involved in the cut and
is calculated by adding the applicable time interval from the following list to the scheduled start
time:
Analog unbundled loops:
1 to 16 lines: 1 Hour
17 to 24 lines: 2 Hours
25+ lines: Project*
All other unbundled loops:
1 to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours
12 to 24 lines: 4 Hours25+ lines: Project*
For Pro ects scheduled due dates and scheduled start times will be negotiated between CLEC
and Qwest, but no committed order due time is established. Therefore, projects are not included
in OP-13A (see exclusion below).
. "
Stop" time is defined as when Qwest notifies the CLEC that the Qwest physical work and the
appropriate tests have been successfully accomplished, including the Qwest portion of any
coordinated LNP orders.
. Time intervals following the scheduled start time or during the cutover process associated with
customer-caused delays are subtracted from the actual cutover duration.
. Where Qwest's records of completed coordinated cut transactions are missing evidence of CLEC
approval of the cutover, the cut will be counted as a miss under both OP-13A and OP-13B.
Reporting Period: One month
I Unit of Measure: PercentReporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC Results for this measurement will be reported according to:results OP-13A Cuts Completed On Time
OP-13B Cuts Started Without CLEC Approval
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 52
OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) + (Total
Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period))
x 100
OP-13B = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs
without CLEC approval) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts
completed in the reporting period)) x 100
Exclusions:
Applicable to OP-13A:
. Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines.
OP-13A & OP-13B:
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID which are not
otherwise designated to be "counted as a miss
Invalid start/stop dates/times or invalid scheduled date/times.
Projects involving 25 or more lines.
Product Reporting: Coordinated Unbundled
Loops - Reported separately for:
. Analog Loops
All Other Loops
Standards:
OP-13A:
AZ: 90 Percent or more
All Other States: 95 Percent or more
Availability:
OP-13B: Diagnostic
Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 53
OP-15 - Interval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which Qwest's pending orders are late, focusing on the average number of days the
endin orders are deja ed ast the A licable Due Date , as of the end of the re ortin eriod.
Description:
OP-15A - Measures the average number of business da s that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Qwest.
Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable
Due Date recorded by Qwest has been missed, subject to exclusions specified below. Change order
types included in this measurement consist of all "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons , the
Applicable Due Date is the customer-initiated due date, if any, that is ~a) subsequent to the original due
date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due
date, if any. NOTE 1
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed
for Qwest facility reasons.
Reporting Period: One month Unit of Measure:
OP-15A - Average Business Days NOTE
OP-15B - Number of orders endin facilities
Disaggregation Reporting:
Statewide
Reporting Comparisons:
CLEC aggregate, individual CLEC, Qwest retail
Formula:
OP-15A = 2:((Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time
intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) + (Total Number of Pending Orders Delayed for Qwest reasons as of the
last day of Reporting Period)
OP-15B = Count of pending orders measured in numerator of OP-15A that were delayed for Qwest facility
reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or a lication dates.
. Records with invalid product codes.
. Records missin data essential to the calculation of the measurement er the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 54
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:Standards: OP-15B = diagnostic only
For OP-15A:
Resale
Residential single line service Diagnostic Expectation: Parity with retail service
Business single line service Diagnostic Expectation: Parity with retail service
Centrex Diagnostic Expectation: Parity with retail service
Centex 21 Diagnostic Expectation: Parity with retail service
PBX Trunk Diagnostic Expectation: Parity with retail service)
Basic ISDN Diagnostic Expectation: Parity with retail service
Qwest DSL Diagnostic Expectation: Parity with retail service
Primary ISDN Diagnostic Expectation: Parity with retail service)
DSO Diagnostic Expectation: Parity with retail service
DS1 Diagnostic Expectation: Parity with retail service)
DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service)
(aggregate)
Frame Relay Diagnostic Expectation: Parity with retail service
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service)
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex 21)
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex)
(UNE-P) (Centrex)
Line Splitting Diagnostic (Expectation: Parity with retail Qwest
DSL)
Loop Splitting NUll:: 3 Diagnostic
Line Sharing Diagnostic (Expectation: Parity with retail Qwest
DSL)
Sub-Loop Unbundling Diagnostic
LIS Trunks Diagnostic (Expectation: Parity with Feature Group 0
(aggregate)) (separately reported)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic (Expectation: Parity with DS1 Private
Line- Service)
UDIT - Above DS1 level Diagnostic (Expectation: Parity with Private Line-
Services above DS1level)
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
Non-loaded Loop (2-wire)Diagnostic Expectation: Parity with retaiL ISDN BRI)
Non-loaded Loop (4-wire)Diagnostic Expectation: Parity with retail DS1
DS 1-capable Loop Diagnostic Expectation: Parity with retail DS1
ISDN-capable Loop Diagnostic Expectation: Parity with ISDN-BRI
ADSL-qualified Loop Diagnostic (Expectation: Parity with retail Qwest DSL
with dispatch)
Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and
(aggregate)higher bit-rate services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Diagnostic (Expectation: Parity with retail E911/911
Trunks)
Enhanced Extended Loops (EELs)Diagnostic
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 55
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Availability:
Available
Notes:
1. According to this definition , the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point
when a Qwest-initiated due date change occurs. At that point, the Applicable
Due Date becomes fixed (Le., with no further changes) as the date on which it
was set prior to the first Qwest-initiated due date change, if any. Following
the first Qwest-initiated due date change, any further customer-initiated due
date changes or delays are measured as time intervals that are subtracted as
indicated in the formula. These delay time intervals are calculated as stated
in the description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating delay
intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delay. The intervals thus
calculated from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of this
approach is that Qwest-initiated impacts on intervals are counted in the
reported interval , and customer-initiated impacts on intervals are not counted
in the reported interval.
2. For OP-15A, Saturday is counted as a business day for all non-dispatched
orders for Resale Residence, Resale Business, and UNE-P (POTS), as well
as for non-dispatched orders in the retail analogues specified above as
standards. For all other non-dispatched products and for all dispatched
products under OP-15A, Saturday is not counted as a business day.3. Reporting will begin at the time CLECs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 56
OP-17 - Timeliness of Disconnects associated with LNP Orders
Purpose:
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to
which porting occurs without implementing associated disconnects before the scheduled time/date.
Description:
OP-17 A
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with
loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date; as identified by associated qualifying trouble reports.
Focuses on disconnects associated with timely CLEC requests for delaying the disconnects or no
requests for delays.
The scheduled time/date is defined as 11 :59 p.m. on (1) the due date of the LNP order recorded
by Qwest or (2) the delayed disconnect date requested by the CLEC, where the CLEC submits a
timely request for delay of disconnection.
- A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00
m. MT on the current due date of the LNP order recorded by Qwest.
OP-17B
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated
with loops , that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Includes only disconnects associated with untimely CLEC requests for delaying the
disconnects.
A CLEC request for delay of disconnection is considered "untimely" if received by Qwest
after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before
12:00 p.m. MT (noon) on the day after the current due date.
Disconnects are defined as the removal of switch translations, including the 1 O-digit trigger.
Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are
those that the CLEC identifies as such to Qwest via trouble reports, within four calendar days of the
actual disconnect date, that are confirmed to be caused by disconnects being made before the
scheduled time.
Includes all CLEC orders for LNP TNs completed in the reporting period , subject to exclusions
specified below.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
and Individual CLEC
Formula:
((Total number of LNP TNs ported pursuant to orders completed in the reporting period - Number of TNs
with qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred)
+ Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100
Unit of Measure:Percent
Disaggregation Reporting:Statewide
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B. November 30, 2004 Page 57
OP-17 - Timeliness of Disconnects associated with LNP Orders (continued)
Exclusions:
OP-17 A only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
has failed to submit timely requests to have disconnects held for later implementation.
OP-17 A & B
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique TNs
and Centrex 21).
Records with invalid trouble receipt dates.
Records with invalid cleared , closed or due dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
OP-17B only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to
have disconnects held for later implementation.
Product Reporting:LNP Standards:
OP-17 A - 98.25%
OP-17B - Diagnostic only, in light of its measuring
only requests for delay of disconnect
that are defined as untimely.
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 58
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center
Purpose:
Evaluates Customer access to Qwest's Interconnection and/or Retail Repair Center(s), focusing on
the number of calls answered within 20 seconds.
Description:
Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20
seconds of the first ring.
Includes all calls to the Interconnect Repair Center during the reporting period, subject to
exclusions specified below.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Qwest agent.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU (Voice Response Unit) is not counted.
Product Reporting: None Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 59
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-
service trouble reports were cleared within the standard estimate for specified services (Le., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports , involving specified services, that are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports , closed during the reporting period, which involve a specified service
that is out-of-service (Le., unable to place or receive calls), subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: Results for product/services listed in Product Reporting under MSA-Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-3A Dispatches within MSAs;results MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24
hours) + (Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch , non-Qwest (includes CPE
Customer Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 60
MR-3 - Out of Service Cleared within 24 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest DSL
Loop Splitting NU I t: 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
Zone-tvDe Disaaareaation
Resale
Qwest DSL Parity with retail service
Unbundled Loops
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with ISDN-BRI
ADSL-aualified Loop Parity with retail Qwest DSL
Availability:Notes:
Available Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 61
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out
of service and service affecting) and on the number of such trouble reports cleared within the standard
estimate for specified services (Le., 48 hours for service-affecting conditions).
Description:
Measures the percentage of trouble reports, for specified services , that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period , which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: Results for product/services listed in Product Reporting under "MSA Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-4A Dispatches within MSAs;results MR-4B Dispatches outside MSAs; and
MR-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areas
Formula:
((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) + (Total Trouble
Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 62
MR-4 - All Troubles Cleared within 48 Hours (Continued)
ation -
Standards:
Parit with retail service
Parit with retail service
Parit with retail service
Parit with retail service
Pari with retail service
Parit with retail service
Parity with appropriate retail service
Parity with retail Centrex 21
Parity with retail Centrex
Parity with retail Qwest DSL
Diagnostic
Parity with RES and BUS POTS
Diagnostic
Parit with retail Res and Bus POTS
Parit with retailISDN-BRI
Parit with retail Qwest IDSL
Pari with retaillSDN-BRI
Parit with retail Qwest DSL
Notes:1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 63
MR-5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types
(including out of service and service affecting troubles) and on the number of such trouble reports
cleared within the standard estimate for specified services (Le., 4 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and Qwest Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to trouble
reports:
MR-
MR-
In Interval Zone 1 areas; and
In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) + (Total
Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time.
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 64
MR-S - All Troubles Cleared within 4 hours (continued)
Product Reporting:Standards:
Zone-Type Disaaareaation
Resale
Primary ISDN Parity with retail service
DSO Paritv with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with OS 1 Private Line Service
UDIT - Above DS1 level Parity with Private Line Services above OS 1 level
Unbundled Loops:
Non-loaded Loop (4-wire)Paritv with retail DS1
DS1-capable Loop Parity with retail DS1
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 65
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusing how lone it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
Includes all trouble reports closed during the reporting period , subject to exclusions specified below.
Includes customer direct reports, customer-relayed reports, and test assist reports that result in a
trouble report.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and
time trouble is cleared.Reporting Period: One month
I Unit of Measure: Hours and MinutesReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to trouble reports involving:individual CLEC MR-6A Dispatches within MSAs;and Qwest Retail MR-6B Dispatches outside MSAs; andresults MR-6C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
MR-6E In Interval Zone 2 areas.
Formula:
L((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of
Trouble Reports closed in the reporting period)
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer
Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (lEG) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
. For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 66
MR-6 - Mean Time to Restore (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest DSL
Loop Splitting NUll:: 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
Zone-Tyee Disaaareaation -
Resale
Qwest DSL Parity with retail service
Primarv ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relav Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail OS 1 Private Line
UDIT - Above DS1 level Parity with retail Private Lines above DS11evei
Dark Fiber - IOF I Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-aualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
. . Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 67
MR-6 - Mean Time to Restore (Continued)Availability: Notes:Available 1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 68
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of re eated trouble re orts received
for the same line/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
Includes all trouble reports closed during the reporting period that have a repeated trouble report
received within thirty (30) days of the initial trouble report for the same service (regardless of
whether the report is about the same type of trouble for that service), subject to exclusions
specified below.
In determining same service Qwest will compare the end user telephone number or circuit access
code of the initial trouble reports closed during the reporting period with reports received within 30
days of when the initial trouble report closed.
Includes reports due to Qwest network or system causes, customer-direct and customer~relayed
reports.
. The 30-day period applied in the numerator of the formula below is from the date and time that the
initial trouble report is closed to the date and time that the next, or "repeat" trouble report is
received (Le., opened).
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that
are not reported in arrears), in order to cover the
30-day period following the initial trouble report.Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under MSA-TypeCLEC Disaggregation" will be reported according to trouble reports involving:
aggregate, MR-7A Dispatches within MSAs;individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches.
Qwest Retail Results for products/services listed in Product Reporting under "Zone-typeresults Disaggregation" will be disaggregated according to trouble reports involving:
MR-7D In Interval Zone 1 areas; and
MR-7E In Interval Zone 2 areas.
Unit of Measure: Percent
Formula:
((Total trouble reports closed within the reporting period that had a repeated trouble report received
within 30 calendar days of when the initial trouble report closed) + (Total number of Trouble Reports
Closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
. Records with invalid trouble receipt dates.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 69
MR-7 - Repair Repeat Report Rate (Continued)
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element ~ Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
P) (Centrex)
Line Splitting Parity with Qwest Retail DSL
Loop Splitting NU I to 1 Diagnostic
Line Sharing AZ & CO: Parity with Qwest Retail DSL
All Other States: Diagnostic Comparison with
Qwest Retail DSL
Sub-Loop Unbundling CO: Parity with RetaiIISDN-BRI
All Other States: Diagnostic
Zone-Tyee Disaaareaation -
Resale
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate f
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with retail DS1 Private Line
UDIT - Above DS11evei Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-aualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 70
MR-7 - Repair Repeat Report Rate (Continued)
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Targeted availability with July 2004 Reporting will begin at the time CLECs order
results reported in September 2004 the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 71
MR-8 - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or
element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period , subject to exclusions specified
below.
Includes all applicable trouble reports, including those that are out of service and those that are
only service-affecting.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service
grouping) + (Total number of the specified services that are in service in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider).
For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (lEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 72
MR-8 - Trouble Rate (continued)
Product Reporting:Standards:
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Qwest DSL Parity with Qwest DSL service
Primarv ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate f
Frame Relay Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element -Parity with retail Centrex
Platform(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest DSL
Loop Splitting NOTE 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line Service
UDIT - Above DS1 level Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-aualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 73
MR-8 - Trouble Rate (continued)
Availability:
Available
Notes:1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 74
MR-9 - Repair Appointments Met
Purpose:
Evaluates the extent to which Qwest repairs services for Customers by the appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
Includes all trouble reports closed during the reporting period, subject to exclusions specified
below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC Results for listed services will be disaggregated and reported
aggregate, individual according to trouble reports involving:
CLEC and Qwest Retail MR-9A Dispatches within MSAsresults MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data , trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.Product Reporting: . Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-
(POTS)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 75
MR-10 Customer and Non-Qwest Related Trouble Reports
Purpose:
Evaluates the extent that trouble reports were customer related, and provides diagnostic information
to help address potential issues that might be raised by the core maintenance and repair performance
indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of
all trouble reports resolved during the reporting period, subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
For products measured from MT AS data, trouble reports coded to disposition codes for: Customer
Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-
Dispatch , non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider) and trouble
reports involving a "no access" delay for MSA type disaggregated products.
For products measured from WFA (Workforce Administration) data trouble reports coded to
trouble codes for Carrier Action (lEC) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Number of Trouble Reports coded to disposition codes specified above) + (Total Number of Trouble
Reports Closed in the Reporting Period)) x 100
Exclusions:
Subsequent trouble reports of any trouble before the original trouble report is closed
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 76
MR-10 Customer and Non-Qwest Related Trouble Reports (continued)
Product Reporting:Standards:
Resale
Residential single line service Diagnostic
Business single line service Diagnostic
Centrex Diagnostic
Centrex 21 Diagnostic
PBX Trunks Diagnostic
Basic ISDN Diagnostic
Qwest DSL Diagnostic
Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex)
Resale
Primary ISDN Diagnostic
DSO Diagnostic
DS1 Diagnostic
DS3 and higher bit-rate services Diagnostic
(aggregate)
Frame Relay Diagnostic
LIS Trunks Diagnostic
Unbundled Dedicated Interoffice Transport (UDIT
UDIT - DS11evei Diagnostic
UDIT -Above DS11evei Diagnostic
Unbundled Loops:
Analog Loop Diagnostic
Non-loaded Loop (2-wire)Diagnostic
Non-loaded Loop (4-wire)Diagnostic
DS1-capable Loop Diagnostic
xDSL-capable Loop Diagnostic
ISDN-capable Loop Diagnostic
ADSL-qualified Loop Diagnostic
Loop types of DS3 and higher bit-rates Diagnostic
(aggregate)
E911/911 Trunks Diagnostic
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 77
MR-11 - LNP Trouble Reports Cleared within 24 Hours
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and
business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all
LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (Le., not unbundled-loop), residence and
business, out-of-service. trouble reports that are cleared within four business hours of Qwest
receiving these trouble reports from CLECs.
Includes only trouble reports that are received on or before the currently-scheduled due date
of the actual LNP-related disconnect time/date, or the next business da , that are confirmed
to be caused by disconnects being made before the scheduled time, and that are closed
during the reporting period, subject to exclusions specified below.
MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours
of Qwest receiving these trouble reports from CLECs.
Includes all LNP-only trouble reports, received within four calendar days of the actual LNP-
related disconnect date and closed during the reporting period.
The "currently-scheduled due date/time" is the original due date/time established by Qwest in
response to CLEC/customer request for disconnection of service ported via LNP or, if CLEC submits
to Qwest a timely or untimely request for delay of disconnection, it is the CLEC/customer-requested
later date/time.
. A request for delay of disconnection is considered timely if received by Qwest before 8:00 p.m. MT
on the due date that Qwest has on record at the time of the request.
. A request for delay of disconnection is considered untimely if received by Qwest after 8:00 p.m. MT
on the due date and before 12:00 p.m. MT (noon) on the day after the due date
Time measured is from the date and time Qwest receives the trouble report to the date and time
trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate and
Individual CLEC
Disaggregation Reporting: Statewide level (all are
non-dispatched"
Formula:
MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles
confirmed to be caused by disconnects, that Qwest executed before the currently-scheduled
due date/time, that were closed in the reporting period and cleared within four business
hours) + (Total Number of specified out of service LNP-only Trouble Reports for LNP-related
troubles confirmed to be caused by disconnects that Qwest executed before the currently-
scheduled due date/time, that were closed in the reporting period)) x 100
MR-11 B = ((Number of specified LNP-only Trouble Reports closed in the reporting period that were
cleared within 48 hours) + (Total Number of specified LNP-only Trouble Reports closed in the
reporting period)) x 100
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 78
MR-11 - LNP Trouble Reports Cleared within 24 Hours (Continued)
Exclusions:
Trouble reports attributed to customer or non-Qwest reasons
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
. Subsequent trouble reports of LNP trouble before the original trouble report is closed.
For MR-11 B only: Trouble reports involving a "no access" delay.
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting: LNP Standards:
MR-11A:
If OP-17 result meets its standard, the MR-11A standard is Diagnostic.
If OP-17 result does not meet its standard, the MR-11A standard is as
follows:
For 0-20 trouble reports : No more than 1 ticket cleared in ~ four
business hours
For ~ 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
MR-11 B:
For 0-20 trouble reports : No more than 1 ticket cleared ~ 48 hours
For ~ 20 trouble reports : The lesser of 95% or Parity with MR-4C
results for Retail Residence and Business
* Based on MR-11A denominator.
Availability:
Available
**
Based on MR-11 B denominator.
Notes:
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 79
Billing
81-1 - Time to Provide Recorded Usage Records
Purpose:
Evaluates the timeliness with which Qwest provides recorded daily usage records to CLECs.
Description:
Measures the average time interval from date of recorded daily usage to date usage records are
transmitted or made available to CLECs as applicable.
BI-1A - Measures recorded daily usage for UNEs and Resale and includes indust standard
electronically transmitted usage records for feature group switched access N TE 1 local
measured usage, local message usage, toll usage, and local exchange service components
priced on a per-use basis, subject to exclusions specified below.
BI-1B - Measures the percent of recorded daily usage for Jointly provided switched access provided
within four days. This includes usage created by the CLEC and Qwest or IXC providing
access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group
, Feature Group 0, Phone to Phone IP Telephony, 8XX access, and 900 access and their
successors or similar Switched Access services.
BI-1C - Provides separate reporting for two elements captured in BI-1A above, as follows:
. BI-1C-1 - Measures recorded daily usage for UNEs and Resale and includes industrY
standard electronically transmitted usage records for feature group switched access, NOTE 1
subject to exclusions specified below.
. BI-1C-2 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for local measured usage, local
message usage, toll usage, and local exchange service components priced on a per-use
basis , subject to exclusions specified below.
Reporting Period: One month Unit of Measure:
BI-, BI-1C-, BI-1C-2: Average Business Da
BI-1 B: Percent
Disaggregation Reporting: State level.Reporting Comparisons: CLEC aggregate,
individual CLECs, and Qwest Retail results
Formula:
BI-, BI-1C-, BI-1C-2 (for specified products & records) = L(Date Record Transmitted or made
available - Date Usage Recorded) + (Total number of records)
BI-1B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total
daily usage records for Jointly provided switched access in the report period)) x 100
Exclusions:
Instances where the CLEC requests other than daily usage transmission or availability.
Duplicate records.
Product Reporting:
. UNEs and Resale
. Jointly-provided Switched Access
Standards:
BI-1A: Parity with Qwest retail.
BI-1B: 95% within 4 business days
BI-1C-, BI-1C-2: Diagnostic Comparison with the
Qwest Retail results used in standard for
BI-
Availability:
Available
Notes:1. "Feature group switched access" includes all
type 11 OXXX detail records for Feature
Groups A, B, C, and D.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 80
81-2 - Invoices Delivered within 10 Days
Purpose:
Evaluates the timeliness with which Qwest delivers industry standard electronically transmitted bills to
CLECs, focusing on the percent delivered within ten calendar days.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the number of days
between the bill date and bill delivery.
Includes all industry standard electronically transmitted invoices for local exchange services and
toll , subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined Qwest Disaggregation Reporting: State level
Retail/CLEC results (Parity by design)
Formula:
((Count of Invoices for which Bill Transmission Date to Bill Date is ten calendar days or less) + (Total
Number of Invoices)) x 100
Exclusions:
Bills transmitted via paper, magnetic tape, CD-ROM, diskette.
Records with missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
UNEs and Resale Parity by design.
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 81
BI-3 - Billing Accuracy - Adjustments for Errors
Purpose:
Evaluates the accuracy with which Qwest bills CLECs, focusing on the percentage of billed revenue
adjusted due to errors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total
billed revenue.
Both the billed revenue and amounts adjusted off bills due to error are calculated from bills
rendered in the reporting period.
Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the reporting
period that involve, either in part or in total, adjustment codes related to billing errors. (Each
adjustment thus qualifying is added to the sum in its entirety.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: State level.
individual CLECs, and Qwest Retail results
Formula:
(L(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to Errors) + (Total
Billed Revenue billed in Reporting Period)) x 100
Exclusions:
. BI-3A - UNEs and Resale - None
. BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of CLEC-caused
errors in return of minutes of use
Product Reporting:Standards:
BI-3A - UNEs and Resale BI-3A - UNEs and Resale: Parity with Qwest
BI-3B - Reciprocal Compensation Minutes of retail bills.
Use (MOU)BI-3B - Reciprocal Compensation (MOU) -
95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 82
BI-4 - Billing Completeness
Purpose:
UNEs and Resale - Evaluates the completeness with which Qwest reflects non-recurring and
recurring charges associated with completed service orders on the bills.
Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which Qwest
reflects the revenue for Local Minutes of Use associated with CLEC local traffic over Qwest's
network on the bills.
Description:
BI-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges
associated with completed service orders appear on the correct bill.
BI-4B - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local
minutes of use appearing on the correct (current) bill.
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLECs, and Qwest Retail results
Formula:
BI-4A - UNEs and Resale = (L(Count of service orders with non-recurring and recurring charges
associated with completed service orders on the bills that are billed on the correct bill + total
count of service orders with non-recurring and recurring charges associated with completed
service orders billed on the bill)) x 100
BI-4B - Reciprocal Compensation MOU = (L(Revenue for Local Minutes of Use billed on the correct*
bill + Total revenue for Local Minutes of Use collected during the month)) x 100
Exclusions: None
Product Reporting:Standards:
UNEs and Resale BI-4A - UNEs and Resale: Parity with Qwest
Reciprocal Compensation (MOU)Retail bills.
BI-4B - Reciprocal Compensation (MOU): 95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 83
Database Updates
DB-1 - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases of E911 , LlDB, and Directory Builder.
Description:
Measures the average time required to update the databases of E911 , LlDB, and Directory
Builder.
Includes all database updates as specified under Disaggregation Reporting completed during
the reporting period.
For DB~1A the time to update the E911 database is provided by the third party vendor that
performs the update. The elapsed time is captured automatically by the database system. There
are no "individual E911 database update records" provided with which to measure the database
. update process.
The numerator of DB-1A is calculated by multiplying the vendor-calculated results (Average
Minutes in Process Time) by the denominator (Count of records Processed). This method
produces a result from the vendor data that is the same as that which would.be produced by
totalling the update times from individual E911 database update records.Reporting Period: One month Unit of Measure:
E911 - Hrs: Mins.
LlDB & Directory Listings - Seconds
Disaggregation Reporting:
DB-1A: E911 for Qwest Retail and Reseller
CLEC-State level
DB-1B: LlDB for Qwest Retail, Reseller CLEC
and Facilities Based CLEC - Multi
state region-wide level
DB-1C-1: Listings for all Provider types including
Qwest Retail, Reseller CLEC, and
Facilities Based CLEC, ILEC and
Unknown Provider, Electronically
Submitted , Electronically Processed-
Sub-region applicable to state
Reporting Comparisons:
DB-1A - E911: Combined results for Qwest Retail
and Reseller CLEC Aggregate;
DB-1B - LlDB: Combined results for all Qwest
Retail, Reseller CLEC and Facilities Based CLEC
updates;
DB-1C-1 - Listings: Combined results for all
Provider types including Qwest Retail, Reseller
CLEC, and Facilities Based CLEC, ILEC and
Unknown Provider, Electronically Submitted
Electronically Processed updates. NOTE 1
Formula:
1:((Date and Time of database update for each database update as specified under Disaggregation
Reporting in the reporting period) - (Date and Time of submissions of data for entry into the database
for each database update as specified under Disaggregation Reporting in the reporting period)) + Total
database updates as specified under Disaggregation Reporting completed in the reporting period
Exclusion:
Invalid start/stop dates/times.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 84
D8-1 - Time to Update Databases (continued)
Product Reporting:Standards:
Not applicable (Reported by database type)DB-1A-E911: Parity by design
DB-1 B-LlDB: Parity by design
DB-1 C-1 - Listings: Parity by design
Availability:Notes:
Available Because they cannot be separated, results for Qwest Retail, Reseller
CLEC, Facilities-based CLECs, ILEC and Unknown Provider updates
are reported combined within these disaggregations.
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 85
DB-2 - Accurate Database Updates
Purpose:
Evaluates the accuracy of datab;:lse updates completed without errors in the reporting period.
Description:
Measures the percentage of database updates completed without errors in the reporting period.
Includes all database updates as specified under Disaggregation Reporting completed during the
reporting period.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:Disaggregation Reporting:
DB-2C-1 Listings - Combined results for all DB-2C-, Listings for Qwest Retail , Reseller
Qwest Retail , Reseller CLEC and Facilities-CLEC , and Facilities-Based CLEC Electronically
Based CLEC Electronically Submitted Submitted, Electronically Processed updates:
Electronically Processed updates Statewide
Formula:
(Total database updates as specified under Disaggregation Reporting completed without errors in the
reporting period + Total database updates as specified under Disaggregation Reporting completed in
the reporting period) x 100
Exclusions:
Invalid start/stop dates/times.
Product Reporting:Standards:
Not applicable (Reported by database type)DB-2C-1 - Listings: Parity by design NOTE 1
Availability:Notes:
Available Qwest retail and Reseller CLECs are parity by design. Because
Facilities-based CLEC Electronically Submitted , Electronically
Processed cannot be separated out from Reseller CLECs they are
reported combined within this disaggregation.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 86
Directory Assistance
DA-1 - Speed of Answer - Directory Assistance
Purpose:
Evaluates timeliness of customer access to Qwest's Directory Assistance operators, focusing on how
long it takes for calls to be answered.
Description:
Measures the average time following first ring until a call is first picked up by the Qwest agent/system
to answer Directory Assistance calls.
Includes all calls to Qwest directory assistance during the reporting period.
Because a system (electronic voice) prompts for city, state, and listing requested before the actual
operator comes on the line, the first ring is defined as when the voice response unit places the call
into queue.
Measurements are taken by sampling calls from the network queue at a-second intervals. A
count of calls in the queue is taken for every sampling event (10-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval. However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Results for Qwest and Disaggregation Reporting:
all CLECs are combined. Sub-region applicable to state
Formula:
1:((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard: Parity by design
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 87
Operator Services
OS-1 - Speed of Answer - Operator Services
Purpose:
Evaluates timeliness of customer access to Qwest's operators , focusing on how long it takes for calls
to be answered.
Description:
Measures the time following first ring until a call is answered by the Qwest agent.
Includes all calls to Qwest's operator services during the reporting period, subject to exclusions
specified below.
Measurements are taken by sampling calls from the network queue at 10-second intervals. A
count of calls in the queue is taken for every sampling event (1 a-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted , Le., are effectively counted as a zero interval.However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 1 a seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Qwest and all CLECs Disaggregation Reporting:
are aggregated in a single measure.Sub-region applicable to state
Formula:
1:((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard:Parity by design
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 88
Network Performance
NI-1 - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from Qwest end offices to CLEC end offices, compared with
the completion of calls from Qwest end offices to other Qwest end offices, focusing on average busy-hour
blockin ercenta es in interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.
Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk
rou s that are in service durin the re ortin eriod, sub.ect to exclusions s ecified below.
Reporting Period: One month Unit of Measure: Percent Blockage
Reporting Comparisons:
CLEC aggregate,
individual CLEC, and
Qwest Interoffice trunk
blocking results.
Disaggregation Reporting: Statewide level.
Reports the percentage of trunks blocking in interconnection final trunks
reported by:
NI-1A Interconnection (LIS) trunks to Qwest tandem offices, with TGSR-
related exclusions applied as specified below;
NI-1B LIS trunks to Qwest end offices, with TGSR-related exclusions
applied as specified below;
NI-1C LIS trunks to Qwest tandem offices, without TGSR-related
exclusions;
NI-1D LIS trunks to other Qwest end offices, without TGSR-related
exclusions.
Formula:
H2:(Blockage in Final Trunk Group of Specified Type)x(Number of Circuits in Trunk Group)) + (Total Number
of Final Trunk Circuits in all Final Trunk GroupsH x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average
number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type being
measured.
Exclusions:
For NI-1A and NI-1B onl
Trunk groups, blocking in excess of one percent in the reporting period, for which:
A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or
CLECs do not submit, within 20 calendar days of receiving a TGSR:
a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE
b) Trouble Reports; orc) Notification of traffic re-routing (as described in Note 1 below).
For NI-NI-NI-and NI-1D:
Trunk groups, blocking in excess of one percent in the reporting period, for which Qwest can identify, in
time to incorporate in the regular reporting of this measurement, the cause as being attributable to:
Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure
circu mstances;
The CLEC placing trunks in a "busy" condition;
Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely
forecast to Qwest. (This portion of the exclusion is limited to being applied in (a) the month the LIS
requests could not be fulfilled, due to lack of facilities, and (b) each month thereafter up to the month
following facility availability OR u~ to five months after the month the LIS requests could not be
fulfilled, whichever is sooner NOT 4); or
Isolated incidences of blocking, about which Qwest provides notification to the CLEC, that (a) are
not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by
CLEC or Qwest, and c thus, do not re uire an actionable TGSR.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 89
NI-1 - Trunk Blocking (Continued)
. Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review
period.
Toll trunks , non-final trunks, and trunks that are not connected to the public switched network.
. One-way trunks originating at CLEC end offices.
. Qwest official services trunks, local interoffice operator and directory assistance trunks, and local
interoffice 911/E911 trunks.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the pro.
Product Reporting: Standards:LIS Trunks Where NI-1A::;; 1%:
Where NI-1A ~ 1%:
Where NI-1B::;; 1%:
Where NI-1B ~ 1%:
NI-1C and NI-1D:
Availability:
Available
1 %
Parity with Qwest Interoffice Trunks to tandems
1 %
Parity with Qwest Interoffice Trunks to end offices
Diagnostic NOTE 5
Notes:
1. Qwest uses TGSRs to notify CLECs when trunk blocking exceeds standard thresholds or is
determined to be persistent. To respond properly to TGSRs, a CLEC must (a) submit
within 20 days ASRs to provide necessary trunk augmentations to avoid further blocking,
(b) notify Qwest within 20 days that it is initiating a Trouble Report where Qwest traffic
routing problems are causing the blocking referenced by the TGSR, or (c) notify Qwest that
the CLEC will undertake its own re-routing of traffic within 20 days to alleviate the blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in
the month in which the above-specified 20-day response period ends. Thus, any trunk
group excluded in one month will not be excluded in the next month , unless there is (a) a
20-day period following a TGSR ends in that month, (b) there is another TGSR applicable
to the next month for the same trunk group or (c) an exception documented, in lieu of
issuing a subsequent TGSR, where the CLEC's response to the previous TGSR indicated
that, for its own reasons, it plans to take no action at any time to augment the trunk group.
3. CLEC delays are reflected by CLEC-initiated order supplements that move the due date
later.
a) Qwest-initiated due date delays, including supplements made pursuant to Qwest
requests to delay due dates, shall not be counted as CLEC delays in this
measurement.
b) Qwest-initiated due date changes to earlier dates that the CLEC does not meet shall
not be counted as a CLEC delay in this measurement unless the earlier dates were
mutually agreed-upon.
c) CLEC delays (e.
, "
customer not ready" in advance of a due date) that do not
contribute to a Qwest-established due date being missed shall not be counted as a
CLEC delay in this measurement.
4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period
of time that treats the unforecasted ASR as if it were, in effect, the first forecast for the
facilities needed.
a) Given that forecast advance intervals are currently six months, this provision allows the
exclusion to apply for no longer than that period of time.
b) Nevertheless , this limitation to the exclusion also recognizes that facilities may become
available sooner and , if so, reduces the limitation accordingly. In that context, this
limitation recognizes that, absent a CLEC forecast, Qwest still retains a responsibility to
provide facilities for the ASR, although in a longer timeframe than for ASRs covered by
forecasts. NI-1C and NI-1D will be reported for information purposes only, with no
standard to be applied.
c) This limitation may change depending on the outcome of separate workshops dealing
with issues of interconnection forecasting.
5. NI-1C and NI-1D will be reported for information purposes only, with no standard to be
applied.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 90
NP-1 - NXX Code Activation
Purpose:
Evaluates the timeliness of Qwest's NXX code activation prior to the LERG effective date or by the
revised" effective date, as set forth herein.
Description:
NP-1A: Measures the percentage of NXX codes activated in the reporting period that are actually
loaded and tested prior to the LERG effective date or the "revised" date, subject to exclusions
shown below.
NP-1B: Measures the percentage of NXX codes activated in the reporting period that are delayed
beyond the LERG date or "revised" date due to Qwest-caused Interconnection facility delays
subject to exclusions shown below. Included among activations counted as a Qwest delay in
this sub-measurement are cases in which "6 codes" NOTE 1 associated with the Qwest
interconnection facilities are provided late by Qwest to the CLEC.
. Qwest must receive complete and accurate routing information required for code activation , which
includes but is not limited to "6 codes" for all interconnection trunk groups associated with the
activation no less than 25 days prior to the LERG Due Date or Revised Due Date.
. The "revised" date, for purposes of this measurement, is a CLEC-initiated renegotiation of the
activation effective date that is no less than 25 days after Qwest receives complete and accurate
routing information required for code activation, which includes but is not limited to "6 codes" for
all interconnection trunk groups associated with the activation.
. The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to
Qwest.
. NXX code activation is defined as complete when all translations associated with the new NXX are
complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if
different than the LERG date).
The NXX code activation completion process includes testing, including calls to the test number
when provided.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate,
individual CLEC and Qwest Retail results.
Formula:
NP-1A = ((Number of NXX codes loaded and tested in the reporting period prior to the LERG effective
date or the "revised" date) + (Number of NXX codes loaded and tested in the reporting
period)) x 100
Disaggregation Reporting: Statewide.
NP-1B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the
LERG effective date or "revised" date affected by Qwest Interconnection Facility Delays) +
(Number of NXX codes loaded and tested in the reporting period, including NXX codes
loaded and tested in the reporting period that were delayed past the LERG effective date or
the "revised" date due to Interconnection Facility Delays)) x 100
Exclusions:
NP-1A:
NXX code activations completed after the LERG date or "revised" date due to delays in the
installation of Qwest provided interconnection facilities associated with the activations. NOTE 2
NP-1A and NP-1B:
NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than
industry standard (currently 45 calendar days).
NXX codes where QWEST received complete and accurate routing information required for
code activations less than 25 days prior to the LERG due date or Revised due date.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 91
NP-1 - NXX Code Activation (continued)
Product Reporting: None Standards:
NP-1A: Parity
NP-1B: Diaanostic
Availability:Notes:
Available 6 codes" are industry-standard
designators for local interconnection trunk
groups, consisting of 2 alpha letters and six
numeric digits.
Only Qwest-provided interconnection facilities
are noted in this exclusion, because delays
related to facilities provided by CLECs or
others are accounted for by revising the due
date.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 92
Collocation
CP-1 - Collocation Completion Interval
Purpose:
Evaluates the timeliness of Qwest's installation of collocation arrangements for CLECs , focusing on the
average time to complete such arrangements.
Description:
Measures the interval between the Collocation Application Date and Qwest's completion of the
collocation installation.
Includes all collocations of types specified herein that are assigned a Ready for Service (RFS) date
by Qwest and completed during the reporting period, subject to exclusions specified below.
Collocation types included are: physical cageless, rhysical caged, shared physical caged , physical-
line sharing, cageless-line sharing, and virtual. NOT 1
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest
on a weekend or holiday, the Collocation Application Date is the next business day following the
weekend or holiday.
Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
Completion of the collocation installation is the date on which the requested collocation arrangement
is Ready For Service as defined in the Definition of Terms section herein.
Establishment of RFS Dates: RFS dates are established according to intervals specified in
interconnection agreements. Where an interconnection agreement does not specify intervals, or
where the CLEC requests, RFS dates are established as follows:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in seven or fewer calendar days after the quote date and , for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations : 120 calendar days after the Collocation Application Date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in eight or more calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations:90 calendar days after the quote acceptance date for collocations
for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Unforecasted Collocations : 120 calendar days after the quote acceptance date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendardays in advance of the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready
- for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 93
CP-1 - Collocation Completion Interval (continued)
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready -
for virtual collocation applications where the CLEC (1) accepts the quote in eight or more
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
All Collocations sical virtual forecasted or unforecasted uirin
Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote)
after the Collocation Application Date, or (2) for virtual collocations, 45 days following the date
equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure
Modifications are required. Qwest will provide to the CLEC, as part of the quotation, the need for
and the duration of, such extended intervals.
When a CLEC submits six (6) or more Collocation applications in a one-week period in any state,
completion intervals will be individually negotiated. These collocation arrangements will be
included in CP-1 A
, -
1 B , or -1 C according to the interval criteria specified below for these
measurements.
Where there is a CLEC-caused delay, the RFS Date is rescheduled
. RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond
Qwest's control, but not for Qwest reasons.
. Where CLECs do not accept the quote within thirty days of the quote date, the application is
considered expired.
CP-Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 90 calendar days or less.
CP-1 B Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 91 to 120 calendar days.
CP-Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 121 to 150 calendar days.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide.
Formula: (for CP-, CP-1B and CP-1C)
1:((Collocation Completion Date) - (Complete Application Date)) + (Total Number of Collocations
Completed in Reporting Period)
Qwest Idaho SGAT Third Revision, Seventh Amended Exhibit B November 30 2004 Page 94
CP-1 - Collocation Completion Interval (continued)
Exclusions:
. CP-1A: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90
calendar days from Collocation Application Date to RFS date.
. CP-1 B: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 91
calendar days or longer than 120 calendar days from Collocation Application Date to RFS date.
. CP-1C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121
calendar days or longer than 150 calendar days from Collocation Application Date to RFS date.
lications.
Standards:
CP-1A: 90 calendar days
CP-1B: 120 calendar days
CP-1C: 150 calendar da s
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered , they
will be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized , accepted , mature (Le., six months of
experience from first installations), and ordered in volumes warranting
re ortin Le., consistentl more than two er month in an state.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 95
CP-2 - Collocations Completed within Scheduled Intervals
Purpose:
Evaluates the extent to which Qwest completes collocation arrangements for CLECs within the standard
intervals or intervals established in interconnection agreements.
Description:
Measures the percentage of collocation applications that are completed within standard intervals, including
intervals set forth in interconnection agreements.
Includes all collocations of types specified herein that are assigned a Ready for Service Date RFS date
Qwest and that are completed within the reporting period, including those with CLEC-requested RFS dates
longer than the standard interval and those with extended RFS dates negotiated with the CLEC (including
supplemented collocation orders that extend the RFS date) subject to exclusions specified below.
Collocation types included are: physical ca~eless, physical caged , shared physical caged, physical-line
sharing, cageless-line sharing, and virtual. OTE 1
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest on a
weekend or holiday, the Collocation Application Date is the next business day following the weekend or
holiday.
Major Infrastructure Modifications are defined as conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
. A collocation arrangement is counted as met under this measurement if its RFS date is met.
Establishment of RFS Dates:RFS dates are established as follows, except where interconnection
agreements require different intervals, in which case the intervals specified in the interconnection
agreements apply:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven
or fewer calendar days after the quote date and , for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for physical
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the Collocation Application Date for physical
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or
more calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations for
which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the quote acceptance date for collocations
for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of
the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for
virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations:45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready - for
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 96
CP-2 - Collocations Completed within Scheduled Intervals (continued)
virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
All Collocations sical virtual forecasted or unforecasted uirin or Infrastructure
Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation
Application Date, or (2) for virtual collocations, 45 calendar days following the date equipment to be
collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are
required. Qwest will provide to the CLEC, as part of the quotation, the need for, and the duration of
such extended intervals.
. When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be included in
CP-
, -
, or -2C according to the criteria specified below for these measurements.
. Where there is a CLEC-caused delay, the RFS Date is rescheduled.
. Where CLECs do not accept the quote within thirty calendar days of the quote date, the application is
considered expired.
CP-Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast
to Qwest 60 or more calendar days in advance of the Collocation Application Date.
CP-Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for
which CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
CP-All Collocations requiring Major Infrastructure Modifications and Collocations with
intervals longer than 120 days: Measures all collocation installations requiring Major
Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar
days after the Collocation Application Date.
Reporting Period: One month
I Unit of Measure: Percent
Disaggregation Reporting: Statewide level.Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula: (for CP-, CP-2B and CP-2C)
((Count of Collocations for which the RFS is met) + (Total Number of Collocations Completed in the Reporting
Period)) x 100
Exclusions:
. RFS dates missed for reasons beyond Qwest's control.
Cancelled or expired requests.
Product Reporting: None Standards:
CP-2A & ~2B: 90%
CP-2C: 90%
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 97
CP-2 - Collocations Completed within Scheduled Intervals (continued)
Availability:
Available
Notes:
1 . Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered , they will
be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted, mature (Le., six months of
experience from first installations), and ordered in volumes warranting
re orting Le., consistentl more than two er month in an state.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 98
CP-3 - Collocation Feasibility Study Interval
Purpose:
Evaluates the timeliness of the Qwest sub-process function of providing a collocation feasibility study
to the CLEC.
Description:
Measures average interval to respond to collocation studies for feasibility of installation.
Includes feasibility studies, for collocations of types specified herein that are completed in the
reporting period, subject to exclusions specified below. Collocation types included are: physical
cageless, ~hysical caged, shared physical caged , physical-line sharing, cageless-line sharing, and
virtual. NOT
Interval begins with the Collocation Application Date and ends with the date Qwest completes the
Feasibility Study and provides it to the CLEC.
The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level.
individual CLEC results
Formula:
1:((Date Feasibility Study provided to CLEC) - (Date Qwest receives CLEC request for Feasibility
Study)) + (Total Feasibility Studies Completed in the Reporting Period)
Exclusions:
CLEC-caused delays of, or CLEC requests for feasibility study completions resulting in greater
than ten calendar days from Collocation Application Date to scheduled feasibility study completion
date.
Product Reporting: None Standard:10 calendar days or less
Availability:Notes:
Available Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered, they will be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and
field connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms
conditions, and processes for such collocation types become
finalized, accepted, mature (Le., six months of experience from first
installations), and ordered in volumes warranting reporting (Le.
consistently more than two per month in any state).
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 99
CP-4 - Collocation Feasibility Study Commitments Met
Purpose:
Evaluates the degree that Qwest completes the sub-process function of providing a collocation
feasibility study to the CLEC as committed.
Description:
Measures the percentage of collocation feasibility studies for installations that are completed within the
Scheduled Interval
The Scheduled Interval is ten calendar days from the Collocation Application Date or, if
interconnection agreements call for different intervals, within intervals specified in the agreements
or if otherwise delayed by the CLEC, the interval resulting from the delay.
Includes all feasibility studies for collocations of types specified herein, that are completed in the
reporting period. Collocation types included are: physical cageless , physical caged , shared
physical caged , physical-line sharing, cageless-line sharing, and virtual. NOTE 1
Considers the interval from the Collocation Application Date to the date Qwest completes the
Feasibility Study and provides it to the CLEC.
. The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Subject to superceding terms in the CLEC's interconnection agreement, when a CLEC submits six
(6) or more Collocation applications in a one-week period in any state, feasibility study intervals
will be individually negotiated and the resulting intervals used instead of tEm calendar days in this
measurement.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide level.
Formula:
((Total Applicable Collocation Feasibility studies completed within Scheduled Intervals) + (Total
applicable Collocation Feasibility studies completed in the reporting period)) x 100
Exclusions: None
Product Reporting: None Standard:90 percent or more
Availability:
Available
Notes:
1 . Collocations covered by this measurement are central office
related. As additional types of central office collocation are
defined and offered, they will be included in this measurement.
Non-central office-based types of collocation (such as remote
collocation and field connection points) will be considered for
either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for
such collocation types become finalized, accepted, mature (Le.
six months of experience from first installations), and ordered in
volumes warranting reporting (Le., consistently more than two
per month in any state).
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 100
DEFINITION OF TERMS
Application Date (and Time) - The date (and time) on which Qwest receives from the CLEC a
complete and accurate local service request (LSR) or access service request (ASR) or retail order
subject to the following:
For the following types of requests/orders, the application date (and time) is the start of the next
business day:
(1) LSRs and ASRs received after 3:00PM MT for Designed Services and Local Number
Portability (except non-designed, flow-through LNP).
(2) Retail orders received after 3:00 PM local time for Designed Services.
(3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design
Resale Centrex, non-designed UNE-, Unbundled Loops , and non-designed, flow-through
LNP.
(4) Retail orders for comparable non-designed services cannot be received after closing time, so
the cutoff time is essentially the business office closing time.
For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on
holidays, and do not flow through, the application date (and time) is the next, non-weekend
business day.
Automatic Location Information (All) - The feature of E911 that displays at the Public Safety
Answering Point (PSAP) the street address of the calling telephone number. This feature requires a
data storage and retrieval system for translating telephone numbers to the associated address. All
may include Emergency Service Number (ESN), street address, room or floor, and names of the
enforcement, fire and medical agencies with jurisdictional responsibility for the address. The
Management System (E911) database is used to update the Automatic E911 Location Information
databases.
Bill Date - The date shown at the top of the bill , representing the date on which Qwest begins to
close the bill.
Blocking - Condition on a telecommunications network where, due to a maintenance problem or an
traffic volumes exceeding trunking capacity in a part of the network, some or all originating or
terminating calls cannot reach their final destinations. Depending on the condition and the part of the
network affected, the network may make subsequent attempts to complete the call or the call may be
completely blocked. If the call is completely blocked , the calling party will have to re-initiate the call
attempt.
Business Day - Workdays that Qwest is normally open for business. Business Day = Monday
through Friday, excluding weekends and Qwest published Holidays including New Year s Day,
Memorial Day, July 4 , Labor Day, Thanksgiving and Christmas. Individual measurement definitions
may modify (typically expanding) this definition as described in the Notes section of the measurement
definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared, meaning the
customer is "back in service
Closed Trouble Report - A trouble report that has been closed out from a maintenance center
perspective , meaning the ticket is closed in the trouble reporting system following repair of thetrouble.
Code Activation (Opening) - Process by which new NPAlNXXs (area code/prefix) is defined
through software translations to network databases and switches, in telephone networks. Code
activation (openings) allow for new groups of telephone numbers (usually in blocks of 10 000) to be
made available for assignment to an ILEC's or CLEC's customers, and for calls to those numbers to
be passed between carriers.
Common Channel Signaling System 7 (CCSS7) - A network architecture used to for the exchange
of signaling information between telecommunications nodes and networks on an out-of-band basis.
Information exchanged provides for call set-up and supports services and features such as CLASS
and database query and response.
Common Transport - Trunk groups between tandem and end office switches that are shared by
more than one carrier, often including the traffic of both the ILEC and several CLECs.
Completion - The time in the order process when the service has been provisioned and service is
available.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 101
DEFINITION OF TERMS (continued)
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that the
requested service order activity is complete.
Coordinated Customer Conversion -- Orders that have a due date negotiated between the ILEC
the CLEC , and the customer so that work activities can be performed on a coordinated basis under
the direction of the receiving carrier.
Customer Requested Due Date - A specific due date requested by the customer which is either
shorter or longer than the standard interval or the interval offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service opens when
notified that a customer has a problem with their service. Once resolved , the disposition of the
trouble is changed to closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single customer, carrier
or pair of carriers used to exchange switched or special, local exchange, or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or time.
Directory Assistance Database - A database that contains subscriber records used to provide live
or automated operator-assisted directory assistance. Including 411 , 555-1212, NPA-555-1212.
Directory Listings - Subscriber information used for DA and/or telephone directory publishing,
including name and telephone number, and optionally, the customer s address.
DS-O - Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps, but
occasionally at 56 kbps.
DS-1 - Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
DS-3 - Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOC) the ILEC sends the CLEC
identifying the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly connected
and offered.
Final Trunk Groups - Interconnection and interoffice trunk groups that do not overflow traffic to
other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC that it has
received the CLECs service request, created a service order, and assigned it a due date.
Flow-Through -The term used to describe whether a LSR electronically is passed from the OSS
interface system to the ILEC legacy system to automatically create a service order. LSRs that do not
flow through require manual intervention for the service order to be created in the ILEC legacy
system.
Interval Zone 1/Zone 2 - Interval Zone 1 areas are wire centers for which Qwest specifies shorter
standard service intervals than for Interval Zone 2 areas.
Installation - The activity performed to activate a service.
Installation Troubles - A trouble, which is identified after service order activity and installation, has
completed on a customer s line. It is likely attributable to the service activity (within a defined time
period).
Interconnection Trunks - A network facility that is used to interconnect two switches generally of
different local exchange carriers
Inward Activity - Refers to all orders for new or additional lines/circuits. For change order types
additional lines/circuits consist of all C orders with "I" and "T" action coded line/circuit USOCs that
represent new or additional lines/circuits, including conversions from retail to CLEC and CLEC to
CLEC.
Jeopardy - A condition experienced in the service provisioning process which results potentially in
the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy has been
identified.
lack of Facilities - A shortage of cable facilities identified after a due date has been committed to a
customer, including the CLEC. The facilities shortage may be identified during the inventory
assignment process or during the service installation process, and typically triggers a jeopardy.
local Exchange Routing Guide (lERG) - A Bellcore master file that is used by the telecom
industry to identify NPA-NXX routing and homing information, as well as network element and
equipment designations. The file also includes scheduled network changes associated with activity
within the North American Numbering Plan (NANP).
local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area that
terminates to another LEC in a local calling area.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 102
DEFINITION OF TERMS (continued)
Local Number Portability (formerly defined under Permanent Number Portability and also
known as - Long Term Number Portability) - A network technology which allows end user
customers to retain their telephone number when moving their service between local service
providers. This technology does not employ remote call forwarding, but actually allows the
customer s telephone number to be moved and redefined in the network of the new service provider.
The activity to move the telephone number is called "porting.
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order services or to
request a change(s) be made to existing services.
MSAlNon-MSA - Metropolitan Statistical Area is a government defined geographic area with a
population of 50 000 or greater. Non-Metropolitan Statistical Area is a government defined
geographic area with population of less than 50 000. Qwest depicts MSA Non-MSA based on NPA
NXX. Where a wire center is predominantly within an MSA, all lines are counted within the MSA.
Mechanized Bill - A bill that is delivered via electronic transmission.
NXX, NXX Code or Central Office Code - The three digit switch entity indicator that is defined by
the "
, "
, and "F" digits of a 10-digit telephone number within the NANP. Each NXX Code
contains 10 000 station numbers.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog residential and
business services. Can include feature capabilities (e., CLASS features).
Projects - Service requests that exceed the line size and/or level of complexity which would allow for
the use of standard ordering and provisioning processes. Generally, due dates for projects are
negotiated, coordination of service installations/changes is required and automated provisioning may
not be practical.
Query Types - Pre-ordering information that is available to a CLEC that is categorized according to
standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in the installation of a collocation arrangement
when all "operational" work has been completed. Operational work consists of the following as
applicable to the particular type of collocation:
. Cage enclosure complete;
. DC power is active (including fuses available, BDFB (Battery Distribution Fuse Board) in place
and cables between the CLEC and power terminated);
Primary AC outlet in place;
Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between the
Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving the
CLEC). and
The following items complete, subject to the CLEC having made required payments to Qwest
(e., final payment): (If the required CLEC payments have not been made , the following items
are not required for RFS):
Key turnover made available to CLEC.
APOT/CFA complete, as defined/required in the CLEC's interconnection agreement
and
Basic telephone service and other services and facilities complete, if ordered by CLEC in
time to be provided on the scheduled RFS date (per Qwest's published standard installation
intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order (typically
determined by regulatory rulings, contract terms, or negotiations with CLEC) to indicate when
collocation installation is scheduled to be ready for service, as defined above.
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it does not
meet certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not
included in the LSR; and (2) content, which occur if invalid data is provided in a field. A rejected
service request must be corrected and re-submitted before provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same telephone
number/circuit 10 and at the same premises address within 30 days. The original report can be any
category, including excluded reports, and can carry any disposition code.
Service Group Type - The designation used to identify a category of similar services
, .
, UNE
loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC work groups
in response to a complete, valid local service request.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30 , 2004 Page 103
DEFINITION OF TERMS (continued)
Service Order Type - The designation used to identify the major types of provisioning activities
associated with a local service request.
Standard Interval - The interval that the ILEC publishes as a guideline for establishing due dates for
provisioning a service request. Typically, due dates will not be assigned with intervals shorter than
the standard. These intervals are specified by service type and type of service modification
requested. ILECs publish these standard intervals in documents used by their own service
representatives as well as ordering instructions provided to CLECs in the Qwest Standard Interval
Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior
to the date and time the initial report has a status of "closed.
Tandem Switch - Switch used to connect and switch trunk circuits between and among Central
Office switches.
Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on
customer s service to the time service is fully restored to the customer.
Unbundled Network Element - Platform (UNE-P) - Combinations of network elements, including
both new and conversions, involving POTS (Le., basic services providing dial tone).
Unbundled Loop - The Unbundled Loop is a transmission path between a Qwest Central Office
Distribution Frame, or equivalent, and the Loop Demarcation Point at an end user premises. Loop
Demarcation Point is defined as the point where Qwest owned or controlled facilities cease, and
CLEC, end user, owner or landlord ownership of facilities begins.
Usage Data - Data generated in network nodes to identify switched call data on a detailed or
summarized basis. Usage data is used to create customer invoices for the calls.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 104
GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ACD Automatic Call Distributor
ADSL Asymmetric Digital Subscriber Line
All Automatic Line Information (for 911/E911 systems)
ASR Service Request (processed via Exact system)
BRI Basic Rate Interface (type of ISDN service)
CABS Carrier Access Billing System
CKT Circuit
CLEC Competitive Local Exchange Carrier
Central Office
CPE Customer Premises Equipment
CRIS Customer Record Information System
CSR Customer Service R~cord
Directory Assistance
Decibel
Database
DSO Digital Service 0
DS1 Digital Service 1
DS3 Digital Service 3
E911 MS E911 Management System
EAS Extended Area Service
EB- T A Electronic Bonding - Trouble Administration
EDI Electronic Data Interchange
EELS Enhanced Extended Loops
Emergency Services (for 911/E911)
FOC Firm Order Confirmation
GUI Graphical User Interface
HDSL High-Bit-Rate Digital Subscriber Line
HICAP High Capacity Digital Service
IEC Interexchange Carrier
ILEC Incumbent Local Exchange Carrier
INP Interim Number Portability
IOF Interoffice Facilities (refers to trunk facilities located between
Qwest central offices)
ISDN Integrated Services Digital Network
IMA Interconnect Mediated Access
LATA Local Access Transport Area
LERG Local Exchange Routing Guide
LlDB Line Identification Database
LIS Local Interconnection Service Trunks
LNP Long Term Number Portability
LSR Local Service Request
, T Service Order Types - - N (new), T (to or transfer), C
(change)
NANP North American NumberinQ Plan
NOM Network Data Mover
NPAC Number Portability Administration Center
NXX Telephone number prefix
OBF Ordering and Billing Forum
Qwest Idaho SGAT Third Revision , Seventh Amended Exhibit B November 30 2004 Page 105
GLOSSARY OF ACRONYMS (continued)
ACRONYM DESCRIPTION
OOS Out of service (type of trouble condition)
OSS Operations Support Systems
PBX Private Branch Exchange
PON Purchase Order Number
POTS Plain Old Telephone Service
PRI Primary Rate Interface (type of ISDN service)
RFS Ready for Service (refers to collocation installations)
SIA SMFE (Strategic Application Architecture Framework and
Environment) Information Access
SOP Service Order Processor
SOT Service Order Type
SS7 Signaling System 7
STP Signaling Transfer Point
Telephone Number
UDIT Unbundled Dedicated Interoffice Transport
UNE Unbundled Network Element
UNE-Unbundled Network Element - Platform
VRU Voice Response Unit
WFA Work Force Administration
XDSL (x) Digital Subscriber Line. (The "" prefix refers to DSL
generically. An "" replaced by an "A" refers to Asymmetric
DSL , and by an "H" refers to High-bit-rate OSlo)
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 106
APPENDIX A
PO-20 Feature Detail Fields
Feature Detail
Resale and UNE-P (POTS and Centrex 21):
CFN
Validate the call forwarding TN
CFNS
Validate the call forwarding TN
CFND
Validate the call forwarding TN
RCYC
FID associated with a call forwarding don t answer USOC that determines how many rings before the call
forwards to the TN provided with the CFN or CFND FIDs.
HLN (HLA Hot Line)
FID associated with the USOC HLA (which is on our USOC list to validate.) The Hot Line feature call
forwards automatically to a pre-programmed number. This TN is provided following the HLN FID. The
data provided in the Feature Detail section on the LSR will be validated against the HLN FID on the
service order to determine whether the FID is present and the TN provided on the LSR with the FID is
correct on the service order.
LINK (HME CALL FORWARDING TO CELLULAR)
FID associated with the USOC HME (which is on our USOC list to validate.) The HME feature call
forwards a call from the landline telephone number to a cellular telephone number. The LINK FID, along
with the PCS telephone number provided in the Feature Detail section on the LSR, will be validated
against the LINK FID on the service order to determine whether the FID is present and the telephone
number provided on the LSR matches the telephone number on the service order.
DES on DID MSS
If the CLEC requests a DID voice mailbox the DID number will follow the FID DES on the LSR in the
Feature Detail section and on the service order. The DES FID along with the DID telephone number
provided in the Feature Detail section on the LSR will be validated against the DES FID on the service
order to determine whether the FID is present and the DID telephone number provided on the matches
the telephone number on the service order.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 107
APPENDIX A (continued)
TN on Custom Ring USOC (RGG1A etc.
We currently have 9 custom ring USOCs on our PO-20 USOC list. Along with the custom ring USOC is
the TN FID, The TN FID along with the custom ring telephone number provided in the Feature Detail
section on the LSR will be validated against the TN FID on the service order to determine whether the
FID is present and the custom ring telephone provided on the LSR with the FID is correct on the service
order. (The validation would only apply if the USOC and FID were present in the Feature Detail section of
the LSR.)
CAS (If provided on LSR for SEA)
Call Screening Code Assignment is a FID associated with the selective class of call feature (which is on
our USOC list to validate.) Along with the CAS FID is a two-digit number that indicates what type of
screening is being requested. The CAS FID along with a two-digit number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the featureUSOC and that the two-digit number matches the two-digit number provided on the
LSR.
WW (if provided on LSR for TFM)
Working With is a FID associated with the transfer mailbox feature (which is on our USOC list to validate.
Along with the WW FID is a ten-digit number that indicates where the voice mailbox is located. The WW
FID along with the ten-digit number is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that the ten-
digit number matches the ten-digit number provided on the LSR.
MBOA (if provided on LSR for VFN)
Mailbox out-dial notification is a FID associated with the message notification feature (which is on our
USOC list to validate.) Along with the MBOA FID is a two-digit alphanumeric combination that indicates
where the notification will be sent (Le., identifies pager type.) The MBOA FID along with the two-digit
alphanumeric combination is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the two-digit
alphanumeric matches the two-digit alphanumeric provided on the LSR.
DES on VGT (if provided on LSR)
Description is a FID associated with the scheduled greeting feature (which is on our USOC list to
validate.) Along with the DES FID is a ten-digit telephone number that reflects the DID mailbox number.
The DES FID along with the ten-digit telephone number is provided in the Feature Detail section on the
LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC
and that the ten-digit telephone number matches the ten-digit telephone number provided on the LSR.
WL (WLS Warm Line)
Warm line timeout is a FID associated with the warm line feature. Along with the WL T FID is a one or two
numeric value that indicates the number of seconds that must elapse before the DMS-100 switch sets up
the connection for a warm line service number. The WL T FID along with the one or two numeric value is
provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated
on the service order behind the feature USOC and that the one or two numeric value matches the one or
two numeric value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 108
APPENDIX A (continued)
FIDs associated with WFA (800 service line feature which is on our USOC list to validate):
SIT (if provided on LSR for WFA)
Special identifying telephone number is a FID associated with the 800 service line feature. Along
with the SIT FID is a ten-digit telephone number that reflects the 800, 888, 877, or 866 service
line feature. The SIT FID along with the ten-digit telephone number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature USOC and that the ten-digit telephone number matches the ten-digit
telephone number provided on the LSR.
SIS (if provided on LSR for WFA)
Special Identifying Telephone Number Supplemental is a FID associated with the 800 service line
feature. The SIS FID along with a one-digit number is provided in the Feature Detail section on
the LSR. The PO-20 review will validate that the FID is floated on the service order behind the
feature USOC and that the one-digit number matches the one-digit number provided on the LSR.
ELN (if provided on LSR for WFA)
800 Service listed name is a FID associated with the 800 service line feature. Along with the ELN
FID is a listed name, which follows the format of a business name. The ELN FID along with the
name is provided in the Feature Detail section on the LSR. The PO-20 review will validate that
the FID is floated on the service order behind the feature USOC and that the name matches the
name provided on the LSR.
ELA (if provided on LSR for WFA)
800 listed address is a FID associated with the 800 service line feature. Along with the ELA FID
is an address, which follows the format of a listed address plus LATA, State, and ZIP code. The
ELA FID along with the address is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the address matches the address provided on the LSR.
ADS (if provided on LSR for WFA)
Area of service is a FID associated with the 800 service line feature. Along with the AOS FID are
one to two alphanumeric characters and three numeric characters which represents LATA and
AC of the address. The AOS FID along with the additional characters are provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature USOC and that the additional characters match the additional characters
provided on the LSR.
ALC (if provided on LSR for WFA)
IntraLATA carrier is a FID associated with the 800 service line feature. It indicates the IntraLATA
carrier for the 800 service. Along with the ALC FID is the three-digit code (OTC) for the
IntraLA T A carrier. The ALC FID along with the three-digit code is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USOC and that the three-digit code matches the three-digit code provided on
the LSR.
Qwest Idaho SGA T Third Revision , Seventh Amended Exhibit B November 30, 2004 Page 109
APPENDIX A (continued)
Resale and UNE-P Centrex 21
FIDs associated with 503, 505, 5FB, C2T AX (Electronic Business Set USOCs which are on our
USOC list to validate):
KEY (If provided on LSR for Electronic Business Set EBS USOCs)
Key Designation (KEY number) is a FID associated with the Electronic Business Set feature.
Along with the KEY FID is a numeric value that indicates the key designated for different features
or lines on the EBS. The KEY FlD along with the numeric value is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USOC and that the numeric value matches the numeric value provided on the
LSR.
MADN (If provided on LSR for Electronic Business Set EBS USOCs)
Multiple Appearance Directory Number Call Arrangement is a FID associated with the Electronic
Business Set feature. Along with the MADN FID is a set of alpha values that indicate the type
appearance and ring status desired for different features or lines on the EBS. The KEY FID along
with the alpha values is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the alpha
values match the alpha values provided on the LSR.
ROL (If provided on LSR for Electronic Business Set EBS USOCs)
Ring On Line is a FID associated with the Electronic Business Set feature. Along with the ROL
FID is an alpha value that indicates if the line will ring (Y or N). The ROL FID along with the alpha
value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the
FID is floated on the service order behind the feature USOC and that the alpha value matches the
alpha value provided on the LSR.
TTYD (If provided on LSR for C2T AX)
Terminal Type is a FID associated with the adjunct module feature. Along with the TTYD FID is a
4 character alpha value based on customer equipment. The TTYD FID along with the 4 character
alpha value is provided in the Feature Detail section on the LSR. The PO-20 review will validate
that the FID is floated on the service order behind the feature USOC and that the 4 character
alpha value matches the 4 character alpha value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 110
APPENDIX A (continued)
FIDs associated with E3PPK (CALL PICK-UP feature which is on our USOC list to validate):
CPG (If provided on LSR for E3PPK)
Call Pickup Group is a FID associated with the CALL PICK-UP feature. Along with the CPG FID
is a 1-3 digit numeric value that identifies the call pickup group. The CPG FID along with the 1-
digit numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the 1-
digit numeric value matches the 1-3 digit numeric value provided on the LSR.
CPUO (If provided on LSR for E3PPK)
Call Pickup-Originating is a FID associated with the CALL PICK-UP feature. Along with the
CPUO FID is an alphanumeric value that identifies the call pickup group. The CPUO FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the alphanumeric value matches alphanumeric value provided on the LSR.
CPUT (If provided on LSR for E3PPK)
Call Pickup-Terminating is a FID associated with the CALL PICK-UP feature. Along with the
CPUT FID is an alphanumeric value that identifies the call pickup group. The CPUT FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the alphanumeric value matches alphanumeric value provided on the LSR.
FIDs associated with GVJ, EZJ, GVZ, GV2, EVH, GW (Speed Call feature USOCs that are on our
USOC list to validate):
SCG (If provided on LSR for Speed call USOCs)
Speed Call Group is a FID associated with the Speed call feature. Along with the SCG FID is a 7
digit numeric value that identifies the controller of the group. The SCG FID along with the 7 digit
numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USOC and that the 7 digit
numeric value matches 7 digit numeric value provided on the LSR.
CSt (If provided on LSR for Speed call USOCs)
Change Speed Calling Group List is a FID associated with the Speed call feature. Along with the
CSL FID is a 2 digit numeric value that identifies the size of the group list. The SCG FID along
with the 7 digit numeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the 2 digit numeric value matches 2 digit numeric value provided on the LSR.
SCF (If provided on LSR for Speed call USOCs)
Speed Calling Feature Name is a FID associated with the Speed call feature. Along with the SCF
FID is an alphanumeric value that identifies the controller of the shared list. The SCF FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USOC and that
the alphanumeric value matches alphanumeric value provided on the LSR.
Qwest Idaho SGA T Third Revision, Seventh Amended Exhibit B November 30, 2004 Page 111
EXHIBIT C
See Qwest's Wholesale web-site for the Service Interval Guide.
Exhibit C -Qwest Fourteen State Template Version 1., May 11 , 2005
Exhibit D
Date General Information Provided by Qwest:
General Agreement:
BAN Number(must be assigned before processing):
REVISED QWEST RIGHT OF WAY, POLE ATTACHMENT, INNERDUCT OCCUPANCY GENERAL
INFORMATION: EFFECTIVE 6/29/01
1. PURPOSE. The purpose of this General Information document is to share information and
proYide or deny permission to attach and maintain CLEC's facilities (" Facilities ) to Qwest
Corporation s ("Qwest") Poles, to place Facilities on or within Qwest's Innerduct (collectively
Polesllnnerduct") and to obtain access to Qwest's private right of way ("ROW"), to the extent Qwest
has the right to grant such access. This General Information is necessary to determine if Qwest can
meet the needs of the CLEC's request but does not guarantee that physical space or access is
currently available. Permission will be granted on a first-come, first-serve basis on the terms and
conditions set forth in the appropriate agreement pertaining to "Poles/lnnerduct"
PROCESS. The Qwest process is designed to provide the CLEC the information so as to assist
CLEC and Qwest to make Poles, Innerduct and ROW decisions in a cost-efficient manner. The
Process has these distinct steps:
Inquiry Review - Attachment 1.A (Database Search). The CLEC is requested to review
this document and return Attachment 1.A along with two copies of a map and the nonrefundable
Inquiry Fee, calculated in accordance with Attachment 1.A hereto. These fees are intended to
cover Qwest's expenses associated with performing an internal record (database) review
preparing a cost estimate for the required field survey, setting up an account, and determining
time frames for completion of each task to meet the CLEC's Request. Be sure a BAN number is
assigned by the Qwest Service Support Representative for each request before sending an
Attachment 1.A. To request a BAN number send an email requesting one to:
wholesale.servicessupportteam~qwest.com.Include your name , company, phone number, email
address, city and state of our inquiry. A BAN number will be assigned to your inquiry and will be
emailed to you along with other materials.
As indicated on Attachment 1., a copy of the signed Attachment and maps of the desired route
must be emailed to wholesale.servicessupportteam~qwest.com while the fee must be sent to the
Qwest CLEC Joint Use Manager with the original signed Attachment 1.A. The map should clearly
show street names and highways along the entire route, and specific locations of entry and exit of
the ROW/duct/pole system. Area Maps should be legible and identify all significant geographic
characteristics including, but not limited to, the following: Qwest central offices , streets, cities
states, lakes, rivers , mountains , etc. Qwest reserves the right to reject illegible or incomplete
maps. If CLEC wishes to terminate at a particular manhole (such as a POI) it must be indicated
on the maps. For ROW: Section , Range and Township, to the ~ section must also be provided.
Qwest will complete the Inquiry review and prepare and return a Polesllnnerduct
Verification/ROW Access Agreement Preparation Costs Quotation (Attachment 1.B) to the CLEC
generally within ten (10) days or the applicable federal or state law, rule or regulation that governs
this Agreement in the state in which Innerduct attachment is requested. In the case of poles
Qwest will assign a Field Engineer and provide his/her name and phone number to the CLEC.
The Field Engineer will check the local database and be available for a joint verification with the
CLEC. The Polesllnnerduct Verification/ROW Access Agreement Preparation Costs Quotation
will be valid for thirty (30) calendar days from the date of quotation. The Inquiry step results only
Qwest Idaho October 4, 2004 Page 1
Exhibit D
in the location and mapping of Qwest facilities and does not indicate whether space is available.
This information is provided with Attachment 1.8.
In the case of ROW, Qwest will prepare and return a ROW information matrix and a copy of
agreements listed in the ROW Matrix, within ten (10) days. The ROW Matrixwill identify (a) the
owner of the ROW as reflected in Qwest's records , and (b) the nature of each ROW (Le., publicly
recorded and non-recorded). The ROW information matrix will also indicate wheth~r or not Qwest
has a copy of the ROW agreement in its possession. Qwest makes no representations or
warranties regarding the accuracy of its records, and CLEC acknowledges that, to the extent that
real property rights run with the land , the original granting party may not be the current owner of
the property.
In the case of MDUs, Qwest will prepare and return an MDU information matrix, within ten (10)
days , which will identify (a) the owner of the MDU as reflected in Qwest's records , and (b)
whether or not Qwest has a copy of the agreement between Qwest and the owner of a specific
multi-dwelling unit that grants Qwest access to the multi-dwelling unit in its possession. Qwest
makes no representations or warranties regarding the accuracy of its records , and CLEC
acknowledges that the original landowner may not be the current owner of the property.
Qwest will provide to CLEC a copy of agreements listed in the Matrices that have not been
publicly recorded if CLEC obtains authorization for such disclosure from the third party owner(s)
of the real property at issue by an executed version of the Consent to Disclosure form, which is
included in Attachment 4. Qwest will redact all dollar figures from copies of agreements listed in
the Matrices that have not been publicly recorded that Qwest provides to CLEC. Alternatively, in
order to secure any agreement that has not been publicly recorded , a CLEC may provide a
legally binding and satisfactory agreement to indemnify Qwest in the event of any legal action
arising out of Qwest's provision of such agreement to CLEC. In that event, the CLEC shall not be
required to execute the Consent to Disclosure form.
If there is no other effective agreement (i.an Interconnection Agreement) between CLEC and
Qwest concerning access to Poles, Ducts and ROW, then Attachment 3 must be executed by
both parties in order to start the Inquiry Review and in order for CLEC to obtain access to Poles
Ducts and/or ROW.
Attachment 1.(Verification) & Attachment 4 (Access AQreement Preparation). With
respect to Poles and Innerduct, upon review and acceptance of signed Attachment 1.8 and
payment of the estimated verification costs by the CLEC , Qwest will conduct facilities verification
and provide the requested information which mayor may not include the following: a review of
public and/or internal Qwestright-of-ways records for restrictions , identification of additional
rights-of-way required; a field survey and site inyestigation of the Innerduct, including the
preparation of distances and drawings , to determine availability on existing Innerduct;
identification of any make-ready costs required to be paid by the CLEC , if applicable, prior to
installing its facilities. In the case of Poles, Attachment 1.8 orders the field verification which maybe done jointly. A copy of the signed Attachment 1.should be emailed to
wholesale.servicessupportteam~qwest.com while the appropriate fees should be sent to the
. Qwest-CLEC Joint Use Manager with the original signed Attachment 1.8. Upon completion of the
verification , Attachment 2 will be sent to the CLEC by Qwest.
With respect to ROW, upon review and acceptance of signed Attachment 1.8 and payment of the
ROW conveyance consideration, Qwest will deliver to the CLEC an executed and acknowledged
Access Agreement to the CLEC in the form attached hereto as Attachment 4 (the "Access
Qwest Idaho October 4, 2004 Page 2
Exhibit D
Agreement"). In the event that the ROW in question was created by a publicly recorded document
and Qwest has a copy of such document in its files, a copy of the Right-of-Way Agreement, as
defined in the Access Agreement, will be attached to the Access Agreement and provided to the
CLEC at the time of delivery of the Access Agreement. If the ROW was created by a document
that is not publicly recorded , or if Qwest does not have a copy of the Right-of-Way Agreement in
its possession , the Access Agreement will not have a copy of the Right-of-Way Agreement
attached. If the ROW was created by a non-publicly recorded document, but Qwest does not
have a copy of the Right-of-Way Agreement in its possession, the CLEC must obtain a copy of
the Right-of-Way Agreement or other suitable documentation reasonably satisfactory to Qwest to
describe the real property involved and the underlying rights giving rise to the Access Agreement.
Although Qwest will provide the identity of the original grantor of the ROW, as reflected
Qwest's records , the CLEC is responsible for determining the current owner of the property and
obtaining the proper signature and acknowledgement to the Access Agreement. If Qwest does
not have a copy of the Right-of-Way Agreement in its records , it is the responsibility of the CLEC
to obtain a copy of the Right-of-Way Agreement. If the ROW was created by a publicly recorded
document, the CLEC must record the Access Agreement (with the Right-of-Way Agreement
attached) in the real property records of the county in which the property is located. If the ROW
was created by a grant or agreement that is not publicly recorded , CLEC must proYide Qwest with
a copy of the properly executed and acknowledged Access Agreement and , if applicable, properly
executed Consent Regarding Disclosure form or letter of indemnification.
Qwest is required to respond to each Attachment 1.8. submitted by CLEC within 35 days of
receiving the Attachment 1.8. In the event that Qwest believes that circumstances require a
longer duration to undertake the activities reasonably required to deny or approve a request, it
may petition for relief before the Commission or under the escalation and dispute resolution
procedures generally applicable under the interconnection agreement, if any, between Qwest and
CLEC.
Poles/Duct Order Attachment 2 (Access). In the case of Poles and Innerduct, upon
completion of the inquiry and verification work described in Section 2.2 above, Qwest will provide
the CLEC a Poles/lnnerduct Order (Attachment 2) containing annual recurring charges, estimated
Make-ready costs. Upon receipt of the executed Attachment 2 Order form from the CLEC and
applicable payment for the Make-Ready Fees identified, Qwest will assign the CLEC's requested
space; Qwest will also commence the Make-ready work within 30 days following payment of the
Make-Ready Fees. Qwest will notify CLEC when Poles/lnnerduct are ready for attachment or
placement of Facilities. A copy of the signed Attachment 2 form should be emailed to
wholesale.servicessupportteam(W,qwestcom while the payment should go to the Joint Use
Manager along with the original signed Attachment 2.
NOTE: Make-ready work performed by Qwest concerns labor only. For Poles it involves
rearrangement to accommodate the new attachment. For Innerduct, it involves placing the
standard three innerducts in the conduit to accommodate fiber cable where spare conduit exists.
Segments without conduit space are considered "blocked". Qwest will consider repair or clearing
damaged facilities, but may not construct new facilities as part of Make-ready work.
Construction work to place conduit or replace poles may be required where facilities are blocked.
The CLEC may contract separately with a Qwest-approved contractor to complete the
construction provided a Qwest inspector inspects the work during and after construction. If other
parties benefit from construction , the costs may be divided among the beneficiaries. Construction
Qwest Idaho October 4, 2004 Page 3
Exhibit D
costs are not included in Attachment 2. The GLEG is not encouraged to sign the Polesllnnerduct
Order (Attachment 2) until provisions have been made for construction.
2.4 Provision of ROW/Polesllnnerduct.Qwest agrees to issue to GLEG for any lawful
telecommunications purpose, a nonexclusive , revocable Order authorizing GLEG to install
maintain, rearrange, transfer, and remove at its sole expense its Facilities on Poles/lnnerduct to
the extent owned or controlled by Qwest. Qwest provides access to PolesllnnerductlROW in
accordance with the applicable federal, state, or local law, rule, or regulation, incorporated herein
by this reference, and said body of law, which governs this Agreement in the state in which
Polesllnnerduct is provided. Any and all rights granted to GLEG shall be subject to and
subordinate to any future federal , state, and/or local requirements. Nothing in this General
Information shall be construed to require or compel Qwest to construct, install, modify, or place
any Poles/lnnerduct or other facility for use by the GLEG.
The costs included in the Polesllnnerduct Verification Fee are used to cover the costs incurred by
Qwest in determining if Poles/lnnerduct space is available to meet the GLEG's request; however
the GLEG must agree and will be responsible for payment of the actual costs incurred if such
costs exceed the estimate. If the actual costs are less than the estimate, an appropriate credit
can be provided upon request. If Qwest denies access, Qwest shall do so in writing, specifying
the reasons for denial within 45 days of the initial inquiry.
Likewise , the fees included in the ROW processing costs quotation are used to cover the costs
incurred by Qwest in searching its databases and preparing the Access Agreement. In the event
that complications arise with respect to preparing the Access Agreement or any other aspect of
conyeying access to Qwest's ROW, the GLEG agrees to be responsible for payment of the actual
costs incurred if such costs exceed the standard fees; actual costs shall include, without
limitation, personnel time, including attorney time.
DISPUTE RESOLUTION
1. Other than those claims over which a federal or state regulatory agency has exclusive
jurisdiction, all claims, regardless of legal theory, whenever brought and whether between the
parties or between one of the parties to this Agreement and the employees, agents or affiliated
businesses of the other party, shall be resolved by arbitration. A single arbitrator engaged in the
practice of law and knowledgeable about telecommunications law shall conduct the arbitration in
accordance with the then current rules of the American Arbitration Association ("AAA") unless
otherwise provided herein. The arbitrator shall be selected in accordance with AAA procedures
from a list of qualified people maintained by AAA. The arbitration shall be conducted in the
regional AAA office closest to where the claim arose.
2. All expedited procedures prescribed by the AAA shall apply. The arbitrator s decision
shall be final and binding and judgment may be entered in any court having jurisdiction thereof.
3. Other than the determination of those claims over which a regulatory agency has
exclusive jurisdiction , federal law (including the provisions of the Federal Arbitration Act, 9 U.
Sections 1-16) shall govern and control with respect to any issue relating to the validity of this
Agreement to arbitrate and the arbitrability of the claims.
3.4. If any party files a judicial or administrative action asserting claims subject to arbitration
and another party successfully stays such action and/or compels arbitration of such claims, the
Qwest Idaho October 4, 2004 Page 4
Exhibit D
party filing the action shall pay the other party s costs and expenses incurred in seeking such stay
or compelling arbitration , including reasonable attorney s fees.
Qwest Idaho October 4, 2004 Page 5
Exhibit D
ATTACHMENT 1. A
Poles/lnnerductl or ROW Inquiry Preparation Fee
General Agreement
BAN Number (one for each route must be assigned before processing):
Date Submitted:Date Replied to CLEC:
CLEC Name
Billing Address:
Phone Number:
State and city of inquiry:
Contact name:
e-mail address:
Poles/lnnerduct Permit Database Search Costs Quotation
(One Mile Minimum) Costs Est. Miles Total
1. Pole Inquiry Fee (see attached pricing chart) X
2. Innerduct Inquiry Fee (see attached pricing chart) X
3. ROW Records Inquiry (see attached pricing chart) X
4. Estimated Interval for Completion of Items 1 , 2 or 3:
5. Additional requirements of CLEC:
Days
This Inquiry will result in (a) for Poles and Innerduct: a drawing of the duct or innerduct structure
fitting the requested route, if available , and a quote of the charges for field verification, and/or (b)
in the case of ROW, a ROW identification matrix, a quote of the charges for preparation of and
consideration for, the necessary Access Agreements, and copies of ROW documents in
Qwest's Possession. (c) For Poles , the name and telephone number of the Field Engineer are
provided so that the CLEC may contact the Qwest Field engineer and discuss attachment plans.
If a field verification of poles is required , Attachment 1.8 must be completed and the appropriate
charges paid. Innerduct verification is always needed.
By signing below and providing payment of the Estimated Costs identified above, the CLEC
desires Qwest to proceed with the processing of its database/records search and acknowledges
receipt of this General Information , including the General Terms and Conditions under which
Qwest offers such Poles/lnnerduct. Quotes expire in 30 days.
Owest Corporation
SiQnature SiQnature
Name Typed or Printed Name Typed or Printed
Title Title
Date Date
This signed form (original) must be sent with a check for the Inquiry amount (to "Owest") to:
Qwest Idaho October 4, 2004 Page 6
Exhibit D
Manager, Qwest Joint Use, 6912 S Quentin, Suite 101 , Englewood , CO 80112 303-784-0387
A copy of this form must be sent with two acceptably-detailed maps showing the requested route to:
Qwest Service Representative at: wholesale.servicessupportteam~Qwest.com Put "Agree" on
signature line.
Qwest Idaho October 4, 2004 Page 7
Exhibit D
ATTACHMENT
General Agreement
BAN Number:
Poles/lnnerduct Verification/ROW Access Agreement Preparation Costs Quotation
Date Nonrefundable Received:Date Replied to CLEC:
NOTE: THIS ATTACHMENT WILL BE COMPLETED BY QWEST AND SENT TO THE CLEC FOR
SIGNATURE AFTER THE DATABASE INQUIRY IS COMPLETE.**
Estimated Costs Number Total Charge
1. Pole Field Verification Fee (10 pole minimum)
2. Innerduct Field Verification Fee
3. Preparation of private ROW documents
4. Access Agreement Prep. and Consideration$lO/ Access Agreement
5. Estimated Interval to Complete Items 1 or2 or 3 and/or 4:Working Days
Comments:
By signing below and providing payment of the Total Estimated Costs identified above, the CLEC desires
Qwest to proceed with the processing of its field survey/preparation of Access Agreements , and
acknowledges receipt of this General Information , including the General Terms and Conditions under
which Qwest offers such ROW/Poles/lnnerduct. The CLEC acknowledges the above costs are estimates
only and CLEC may be financially responsible for final actual costs which exceed this estimate, or
receive credit if requested. Quotes expire in 30 days.
Qwest Corporation
Sianature Signature
Name Typed or Printed Name Typed or Printed
Title Title
Date Date
The original signed form must be sent with a check for the verification amount to:
Qwest Idaho October 4 , 2004 Page 8
Exhibit D
Manager, Qwest CLEC Joint Use 6912 S Quentin, Suite 101 , Englewood, CO 80112
An email copy of this form must be sent to: wholesale.servicessupportteamcmqwestcom, with "Agree" on
the signature line.
Qwest Idaho October 4 , 2004 Page 9
Exhibit D
ATTACHMENT 2
Poles/lnnerduct Order General Agreement
BAN Number:
NOTE: THIS FORM WILL BE COMPLETED BY QWEST AND SENT TO CLEC FOR SIGNATURE**
Make-ready Work required: Yes ) No (Date Receiyed
If Yes is checked, estimated Make-ready costs: $
The following Attachments are hereby incorporated by reference into this Order:1. Term - Effective Date -2. Summary of Field Results (including Make-Ready work if required).3. When placing fiber, CLEC must:
a. provide Qwest representative, a final design of splice, racking and slack locations in Qwest utility holes.
b. tag all equipment located in/on Qwest's facilities from beginning of the route to the end , and at the entrance and
exit of each utility hole with the following information: (1) CLEC's Name and Contact Number, (2) Contract Number
and Date of Contract, (3) Number of Fibers in the Innerduct and Color of Occupied Innerduct.
thO Pnnuaecurnngarges or ermlt:
Total Annual
Annual Char Quantit Charge
1. Pole Attachment, Per Pole
, Innerduct Occupancy, Per Foot
Request conf. call for Construction?YES
Please check YES if construction by Qwest is needed for access to Qwest manholes (e.g. core drills, stubouts, not
innerduct placement) For Poles, quantity is based on the number of vertical feet used (One cable attachment = one
foot). If you do not place an order at this time, these Poles/lnnerduct will be assigned on a first come-first served
basis.
Additional Comments: THE ESTIMATED COSTS ARE FOR THE INSTALLATION OF INNERDUCT OR
REARRANGEMENT PER THE WORK SHEETS. THE ANNUAL RECURRING CHARGE FOR YEAR 2001 HASBEEN PRORATED TO (/DAY * DAYS). PLEASE PROVIDE PAYMENT FOR THE MAKE-
READY COSTS AND THE PRORATED 2001 RECURRING FEE ALONG WITH THIS SIGNED ORDER
By signing below and providing payment of the Make-ready costs and the first year s prorated Annual Recurring
Charge (or, if CLEC requests Semiannual billing, then the first half-year s prorated Semiannual Recurring Charge),
the CLEC desires Qwest to proceed with the Make-ready Work identified herein and acknowledges receipt of the
General Terms and Conditions under which Qwest offers such Poles/lnnerduct. By signing this document you are
agreeing to the access described herein. Quotes expire in 90 days.
Return this signed form and check to: Manager, Joint Use Supervisor, Suite 101, 6912 S. Quentin
Englewood, CO 80112. Send a co to: wholesale.servicessu ortteam westcom.
Qwest Cor oration
Si nature Si nature
Name T ed or Printed Name T ed or Printed
Qwest Idaho October 4, 2004 Page 10
Exhibit D
I TnleDate
Title
Date
Qwest Idaho October 4, 2004 Page 11
Exhibit D
ATTACHMENT 3
General Agreement:
QWEST RIGHT OF WAY ACCESS, POLE ATTACHMENT AND/OR INNERDUCT OCCUPANCY
GENERAL TERMS AND CONDITIONS
This is an Agreement between ("CLEC") and Qwest Corporation ("Qwest") , for
one or more Orders for the CLEC to obtain access to Qwest's Right-of-Way ("ROW") and/or to
install/attach and maintain their communications facilities ("Facilities ) to Qwest's Poles and/or placement
of Facilities on or within Qwest's Innerduct (collectively "Poles/lnnerduct") described in the General
Information and CLEC Map, which are incorporated herein by this reference (singularly "Order" or
collectively, "Orders ). If there is no other effective agreement (i.an Interconnection Agreement)
between CLEC and Qwest concerning access to Poles Ducts and ROW then this
Agreement/Attachment 3 must be executed by both parties in order to start the Inquiry Review and in
order for CLEC to obtain access to Poles, Ducts and/or ROW.
SCOPE.
Subject to the provisions of this Agreement, Qwest agrees to issue to CLEC for any lawful
telecommunications purpose, (a) one or more nonexclusive, revocable Orders authorizing
CLEC to attach , maintain , rearrange, transfer, and remove at its sole expense its Facilities
on Polesllnnerduct owned or controlled by Qwest, and/or (b) access to Qwest's ROW to
the extent that (i) such ROW exists, and (ii) Qwest has the right to grant access to the
CLEC. Any and all rights granted to CLEC shall be subject to and subordinate to any
future local , state and/or federal requirements, and in the case of ROW, to the original
document granting the ROW to Qwest or its predecessors.
Except as expressly provided herein, nothing in this Agreement shall be construed to
require or compel Qwest to construct, install , modify, or place any Poles/lnnerduct or other
facility for use by CLEC or to obtain any ROW for CLEC's use.
Qwest agrees to provide access to ROW/Polesllnnerduct in accordance with the
applicable local, state or federal law, rule , or regulation, incorporated herein by this
reference, which governs this Agreement in the state in which Poles/lnnerduct is provided.
TERM. Any Order issued under this Agreement for Pole attachments or Innerduct occupancy
shall continue in effect for the term specified in the Order. Any access to ROW shall be non-
exclusive and perpetual, subject to the terms and conditions of the Access Agreement (as
hereinafter defined) and the original instrument granting the ROW to Qwest. This Agreement shall
continue during such time CLEC is providing Poles/lnnerduct attachments under any Order to this
Agreement.
TERMINATION WITHOUT CAUSE.
Qwest Idaho
To the extent permitted by law, either party may terminate this Agreement (which will have
the effect of terminating all Orders hereunder), or any individual Order(s) hereunder
without cause, by providing notice of such termination in writing and by certified Mail to the
other party. The written notice for termination without cause shall be dated as of the day it
October 4, 2004 Page 12
3.4
Exhibit D
is mailed and shall be effective no sooner than one hundred twenty (120) calendar days
from the date of such notice.
Termination of this Agreement or any Order hereunder does not release either party from
any liability under this Agreement that may have accrued or that arises out of any claim
that may have been accruing at the time of termination , including indemnity, warranties
and confidential information.
If Qwest terminates this Agreement for Cause, or if CLEC terminates this Agreement
without Cause, CLEC shall pay termination charges equal to the amount of fees and
charges remaining on the terminated Order(s) and shall remove its Facilities from the
Polesllnnerduct within sixty (60) days, or cause Qwest to remove its Facilities from the
Poles/lnnerduct at CLEC's expense; provided , however, that CLEC shall be liable for and
pay all fees and charges provided for in this Agreement to Qwest until CLEC's Facilities
are physically removed. Notwithstanding anything herein to the contrary, upon the
termination of this Agreement for any reason whatsoever, all Orders hereunder shall
simultaneously terminate.
If this Agreement or any Order is terminated for reasons other than Cause , then CLEC
shall remove its Facilities from Polesllnnerduct within one hundred and eighty (180) days
from the date of termination; provided , however, that CLEC shall be liable for and pay all
fees and charges provided for in this Agreement to Qwest until CLEC'Facilities are
physically removed.
Qwest may abandon or sell any Polesllnnerduct at any time by giving written notice to the
CLEC. Upon abandonment of Poles/lnnerduct, and with the concurrence of the other
CLEC(s), if necessary, CLEC shall, within sixty (60) days of such notice, either apply for
usage with the new owner or purchase the Polesllnnerduct from Qwest, or remove its
Facilities therefrom. Failure to remove its Facilities within sixty (60) days shall be deemed
an election to purchase the Poles/lnnerduct at the current market value.
CHARGES AND BilLING.
CLEC agrees to pay Qwest Poles/lnnerduct usage fees ("Fees ) as specified in the Order.
Fees will be computed in compliance with applicable local, state and Federal law
regulations and guidelines. Such Fees will be assessed , in advance on an annual basis.
Annual Fees will be assessed as of January 1st of each year. Fees are not refundable
except as expressly proYided herein. CLEC shall pay all applicable Fees and charges
specified herein within thirty (30) days from receipt of inyoice. Any outstanding invoice will
be subject to applicable finance charges.
Qwest has the right to revise Fees, at its sole discretion, upon written notice to CLEC
within at least sixty (60) days prior to the end of any annual billing period.
INSURANCE. The CLEC shall obtain and maintain at its own cost and expense the following
insurance during the life of the Contract:
Qwest Idaho
Workers' Compensation and/or Longshoremen s and Harbor Workers Compensation
insurance with (1) statutory limits of coverage for all employees as required by statute;
and (2) although not required by statute, coverage for any employee on the job site; and
October 4, 2004 Page 13
5.4
Qwest Idaho
Exhibit D
(3) Stop Gap liability or employer liability insurance with a limit of One Hundred
Thousand Dollars ($100 000.00) for each accident.
General liability insurance providing coverage for underground hazard coverage
(commonly referred to as "U" coverage), products/completed operations, premises
operations, independent contractor s protection (required if contractor subcontracts the
work), broad form property damage and contractual liability with respect to liability
assumed by the CLEC hereunder. This insurance shall also include: (1) explosion
hazard coyerage (commonly referred to as "X" coverage) if the work involves blasting and
(2) collapse hazard coverage (commonly referred to as "C" coverage) if the work may
cause structural damage due to excavation , burrowing, tunneling, caisson work, or under-
pinning. The limits of liability for this coverage shall be not less than One Million Dollars
($1 000 000.00) per occurrence combined single limit for bodily injury or property damage.
These limits of liability can be obtained through any combination of primary and excess or
umbrella liability insurance.
Comprehensive automobile liability insurance covering the use and maintenance of
owned , non-owned and hired vehicles. The limits of liability for this coverage shall be not
less than One Million Dollars ($1 000 000.00) per occurrence combined single limit for
bodily injury or property damage. These limits of liability can be obtained through any
combination of primary and excess or umbrella liability insurance.
Qwest may require the CLEC from time-to-time during the life of the Contract to obtain
additional insurance with coverage or limits in addition to those described above.
However, the additional premium costs of any such additional insurance required by
Qwest shall be borne by Qwest, and the CLEC shall arrange to have such costs billed
separately and directly to Qwest by the insuring carrier(s). Qwest shall be authorized by
the CLEC to confer directly with the agent(s) of the insuring carrier(s) concerning the
extent and limits of the CLEC's insurance coverage in order to assure the sufficiency
thereof for purposes of the work performable under the Contract and to assure that such
coverage as a hole with respect to the work performable are coordinated from the
standpoint of adequate coverage at the least total premium costs.
The insuring carrier(s) and the form of the insurance policies shall be subject to approval
by Qwest. The CLEC shall forward to Qwest, certificates of such insurance issued by the
insuring carrier(s). The insuring carrier(s) may use the ACORD form, which is the
Insurance Industries certificate of insurance form. The insurance certificates shall providethat: (1) Qwest is named as an additional insured; (2) thirty (30) calendar days prior
written notice of cancellation of, or material change or exclusions in , the policy to which
the certificates relate shall be given to Qwest; (3) certification that underground hazard
overage (commonly referred to as "U" coverage) is part of the coverage; and (4) the words
pertains to all operations and projects performed on behalf of the certificate holder" are
included in the description portion of the certificate. The CLEC shall not commence work
hereunder until the obligations of the CLEC with respect to insurance have been fulfilled.
The fulfillment of such obligations shall not relieve the CLEC of any liability hereunder or
in any way modify the CLEC's obligations to indemnify Qwest.
Whenever any work is performed requiring the excavation of soil or use of heavy
machinery within fifty (50) feet of railroad tracks or upon railroad right-of-way, a Railroad
Protective Liability Insurance policy will be required. Such policy shall be issued in the
name of the Railroad with standard limits of Two Million Dollars ($2 000 000.00) per
October 4, 2004 Page 14
Exhibit D
occurrence combined single limit for bodily injury, property damage or physical damage to
property with an aggregate limit of Six Million Dollars ($6 000,000.00). In addition, said
policy shall name Qwest and the CLEC/SubCLEC on the declarations page with respect
to its interest in these specific job. Said insurance policy shall be in form and substance
satisfactory both to the Qwest and the Railroad and shall be delivered to and approved by
both parties prior to the entry upon or use of the Railroad Property.
Whenever any work must be performed in the Colorado State Highway right-of-way,
policies and certificates of insurance shall also name the State of Colorado as an
additional insured. Like coyerage shall be furnished by or on behalf of any subcontractor.
Copies of said certificates must be available on site during the performance of the work.
CONSTRUCTION AND MAINTENANCE OF FACILITIES.
Qwest Idaho
Qwest retains the right, in its sole judgment, to determine the availability of space on
Polesllnnerduct. When modifications to a Qwest spare conduit include the placement of
innerduct, Qwest retains the right to install the number of innerducts required to occupy
the conduit structure to its full capacity. In the event Qwest determines that
rearrangement of the existing facilities on Poles/lnnerduct is required before CLEC'
Facilities can be accommodated, the cost of such modification will be included in the
CLEC's nonrecurring charges for the associated Polesllnnerduct Order.
CLEC shall be solely responsible for obtaining the necessary underlying legal authority to
occupy Polesllnnerduct on governmental, federal , Native American , and private rights of
way, as applicable, and Qwest does not warrant or represent that providing CLEC with
access to the Poles/lnnerduct in any way constitutes such legal right. The CLEC shall
obtain any necessary permits, licenses, bonds, or other legal authority and permission , at
the CLEC's sole expense, in order to perform its obligations under this Agreement. The
CLEC shall contact all owners of public and private rights-of-way, as necessary, to obtain
written permission required to perform the work prior to entering the property or starting
any work thereon and shall provide Qwest with written documentation of such legal
authority prior to placement of its facilities on or in the Poles/lnnerduct. The CLEC shall
comply with all conditions of rights-of-way and Orders.
CLEC's Facilities shall be placed and maintained in accordance with the requirements and
specifications of the current applicable standards of Bellcore Manual of Construction
Standards, the National Electrical Code, the National Electrical Safety Code, and the rules
and regulations of the Occupational Safety and Health Act, all of which are incorporated
herein by reference, and any governing authority having jurisdiction of the subject matter
of this Agreement. Where a difference in specifications exists, the more stringent shall
apply. Failure to maintain Facilities in accordance with the above requirements shall be
Cause as referenced in Section 3 to this Agreement for termination of the Order in
question. Termination of more than two (2) Orders in any twelve-month period pursuant
to the foregoing sentence shall be Cause as referenced in Section 3 for termination of this
Agreement. Owest's procedures governing its standard maintenance practices shall be
made available upon request for public inspection at the appropriate Qwest premises.
CLEC's procedures governing its standards maintenance practices for Facilities shall be
made available to Qwest upon written request. CLEC shall within thirty (30) days comply
and provide the requested information to Qwest to bring their facilities into compliance
with these terms and conditions.
October 4, 2004 Page 15
6.4.
Exhibit D
In the event of any service outage affecting both Qwest and CLEC, repairs shall be
effectuated on a priority basis as established by local, state or federal requirements, or
where such requirement do not exists, repairs shall be made in the following order:
electrical , telephone (local), telephone (long distance), and cable television , or as mutually
agreed to by the users of the effected Poles/lnnerduct.
In the event of an infrastructure outage, the CLEC should contact their Network
Maintenance Center at 1-800-223-7881 or the CLEC may contact their Account Manager
at the Interconnect Service Center.
MODIFICATION TO EXISTING POLES/INNERDUCT.
If CLEC requests Qwest to replace or modify existing Polesllnnerduct to increase its
strength or capacity for the benefit of the CLEC and Qwest determines in its sole
discretion to provide the requested capacity, the CLEC shall pay Qwest the total
replacement cost, Qwest's cost to transfer its attachments , as necessary, and the cost for
removal (including destruction fees) of any replaced Polesllnnerduct, if such is necessary.
Ownership of new Poles/lnnerduct shall vest in Qwest. To the extent that a modification is
incurred for the benefit of multiple parties, CLEC shall pay a proportionate share of the
total cost as outlined above, based on the ratio of the amount of new space occupied by
the Facilities to the total amount of space occupied by all parties joining the modification.
Modifications that occur in order to bring Polesllnnerduct into compliance with applicable
safety or other requirements shall be deemed to be for the benefit of the multiple parties
and CLEC shall be responsible for its pro rata share of the modification cost. Except as
set forth herein, CLEC shall have no obligation to pay any of the cost of replacement or
modification of Poles/lnnerduct requested solely by third parties.
Written notification of modification initiated by or on behalf of Qwest shall be provided to
CLEC at least sixty (60) days prior to beginning modifications if such modifications are not
the result of an emergency situation. Such notification shall include a brief description of
the nature and scope of the modification. If CLEC does not rearrange its facilitates within
sixty (60) days after receipt of written notice from Qwest requesting such rearrangement
Qwest may perform or cause to have performed such rearrangement and CLEC shall pay
for cost thereof. No such notice shall be required in emergency situations or for routine
maintenance of Poles/lnnerduct.
INSPECTION OF FACILITIES. Qwest reserves the right to make final construction, subsequent
and periodic inspections of CLEC's facilities occupying the Poles/lnnerduct system. CLEC shall
reimburse Qwest for the cost of such inspections except as specified in Section 8 hereof.
Qwest Idaho
CLEC shall provide written notice to Qwest, at least fifteen (15) days in advance, of the
locations where CLEC's plant is to be constructed.
The CLEC shall forward Exhibit A, entitled "Pulling In Report" attached hereto and
incorporated herein by this reference, to Qwest within five (5) business days of the date(s)
of the occupancy.
Qwest shall provide written notification to CLEC within seven (7) days of the date of
completion of a final construction inspection.
October 4, 2004 Page 16
8.4.
8;6.
Exhibit D
Where final construction inspection by Qwest has been completed CLEC shall be
obligated to correct non-complying conditions within thirty (30) days of receiving written
notice from Qwest. In the event the corrections are not completed within the thirty (30)-
day period, occupancy authorization for the Poles/lnnerduct system where non-complying
conditions remain uncorrected shall terminate immediately, regardless of whether CLEC
has energized the facilities occupying said Poles/lnnerduct system , unless Qwest has
provided CLEC a written extension to comply. CLEC shall remove its facilities from said
Poles/lnnerduct in accordance with the provisions set forth in Section 10 of this
Agreement. No further occupancy authorization shall be issued to CLEC until such non-
complying conditions are corrected or until CLEC'facilities are removed from the
Pole/Conduit system where such non-complying conditions exist. If agreed to in writing,
by both parties, Qwest shall perform such corrections and CLEC shall pay Qwest the cost
of performing such work. Subsequent inspections to determine if appropriate corrective
action has been taken my be made by Qwest.
Once the CLECs facilities occupy Qwest Polesllnnerduct system and Exhibit A has been
received by Qwest, Qwest may perform periodic inspections. The cost of such
inspections shall be borne by Qwest, unless the inspection reveals any violations,
hazards, or conditions indicating that CLEC has failed to comply with the provisions set
forth in this Agreement, in which case the CLEC shall reimburse Qwest for full costs of
inspection , and re-inspection to determine compliance as required. A CLEC
representative may accompany Qwest on field inspections scheduled specifically for the
purpose of inspecting CLEC'Facilities; however, CLEC's costs associated with its
participation in such inspections shall be borne by CLEC. Qwest shall have no obligation
to notify CLEC , and CLEC shall have no right to attend , any routine field inspections.
The costs of inspections made during construction and/or the final construction survey
and subsequent inspection shall be billed to the CLEC within thirty (30) days upon
completion of the inspection.
Final construction , subsequent and periodic inspections or the failure to make such
inspections, shall not impose any liability of any kind upon Qwest, and shall not relieve
CLEC of any responsibilities, obligations, or liability arising under this Agreement.
UNAUTHORIZED FACILITIES
Qwest Idaho
If any facilities are found attached to Poles/lnnerduct for which no Order is in effect
Qwest, without prejudice to any other rights or remedies under this Agreement, shall
assess an unauthorized attachment administrative fee of Two Hundred Dollars ($200.00)
per attachment per Pole or innerduct run between manholes, and require the CLEC to
submit in writing, within ten (10) day after receipt of written notification from Qwest of the
unauthorized occupancy, a Polesllnnerduct application. Qwest shall waive the
unauthorized attachment fee if the following conditions are both met: (1) CLEC cures
such unauthorized attachment (by removing it or submitting a valid Order for attachment
in the form of Attachment 2 of Exhibit D, within thirty (30) days of written notification from
Qwest of the unauthorized attachment; and (2) the unauthorized attachment did not
require Qwest to take curative measures itself (e., pulling additional innerduct) prior to
the cure by CLEC. Qwest shall also waive the unauthorized attachment fee if the
unauthorized attachment arose due to error by Qwest rather than by CLEC. If such
application is not received by Qwest within the specified time period , the CLEC will be
required to remove its unauthorized facility within ten (10) days of the final date for
October 4, 2004 Page 17
10.
11.
Exhibit D
submitting the required application , Qwest may remove the CLEC'facilities without
liability, and the cost of such removal shall be borne by the CLEC.
For the purpose of determining the applicable charge, the unauthorized Poles/lnnerduct
occupancy shall be treated as having existed for a period of five (5) years prior to its
discovery, and the charges, as specified in Section 4 , shall be due and payable forthwith
whether or not CLEC is ordered to continue the occupancy of the Poles/lnnerduct system.
No act or failure to act by Qwest with regard to an unauthorized occupancy shall be
deemed to constitute the authorization of the occupancy; any authorization that may be
granted subsequently shall not operate retroactiyely or constitute a waiver by Qwest of
any of its rights of privileges under this Agreement or otherwise.
REMOVAL OF FACILITIES. Should Qwest, under the provisions of this Agreement, remove
CLEC'Facilities from the Polesllnnerduct covered by any Order (or otherwise), Qwest will
deliver the Facilities removed upon payment by CLEC of the cost of removal, storage and
delivery, and all other amounts due Qwest. If payment is not received by Qwest within thirty (30)
days , CLEC will be deemed to have abandoned such facilities, and Qwest may dispose of said
facilities as it determines to be appropriate. If Qwest must dispose of said facilities , such action
will not relieve CLEC of any other financial responsibility associated with such removal as
provided herein. If CLEC removes its Facilities from Poles/lnnerduct for reasons other than repair
or maintenance purposes, the CLEC shall have no right to replace such facilities on the
Poles/lnnerduct until such time as all outstanding charges due to Qwest for previous occupancy
have been paid in full. CLEC shall submit Exhibit B , entitled "Notification of Surrender of
Modification of Conduit Occupancy License by CLEC," or Exhibit C, entitled "Notification of
Surrender of Modification of Pole Attachment by CLEC," each as attached hereto, advising Qwest
as to the date on which the removal of Facilities from each Polesllnnerduct has been completed.
INDEMNIFICATION AND LIMITATION OF LIABILITIES. CLEC shall indemnify and hold
harmless Qwest, its owners, parents, subsidiaries, affiliates, agents, directors , and employees
against any and all liabilities, claims, judgments, losses, orders, awards , damages, costs, fines
penalties , costs of defense, and attorneys' fees ("Liabilities ) to the extent they arise from or in
connection with: (1) infringement, or alleged infringement, of any patent rights or claims caused,
or alleged to have been caused , by the use of any apparatus, appliances, equipment, or parts
thereof, furnished, installed or utilized by the CLEC; (2) actual or alleged fault or negligence of the
CLEC, its officers, employees, agents, subcontractors and/or representatives; (3) furnishing,
performance, or use of any material supplied by CLEC under this Contract or any product liability
claims relating to any material supplied by CLEC under this Contract; (4) failure of CLEC , its
officers, employees, agents, subcontractors and/or representatives to comply with any term
this Contract or any applicable local , state, or federal law or regulation, including but not limited to
the aSH Act and environmental protection laws; (5) assertions under workers' compensation or
similar employee benefit acts by CLEC or its employees, agents, subcontractors, or
subcontractors' employees or agents; (6) the acts or omissions (other than the gross negligence
or willful misconduct) of Qwest, its officers , employees, agents , and representatives, except as
otherwise provided in paragraphs 11.3 and 11.4 below; and/or, (7) any economic damages that
may rise, including damages for delay or other related economic damages that the Qwest or third
parties may suffer or allegedly suffer as a result of the performance or failure to perform work by
the CLEC. If both Qwest and the CLEC are sued as a result of or in connection with the
performance of work arising out of this Contract, the parties hereby agree that the defense of the
case (including the costs of the defense and attorneys' fees) shall be the responsibility of the
CLEC, if Qwest desires. Qwest shall give the CLEC reasonable written notice of all such claims
Qwest Idaho October 4, 2004 Page 18
Exhibit D
and any suits alleging such claims and shall furnish upon the CLEC's request and at the CLEC'
expense all information and assistance available to the Qwest for such defense. The parties shall
employ Article 13, Dispute Resolution , to resolve any dispute concerning the proportional fault
and liability after the underlying case is terminated.
11.
11.
11.
11.4
IF WORK IS PERFORMED IN THE STATE OF WASHINGTON UNDER THIS
GENERAL CONTRACT, THE CLEC ACKNOWLEDGES AND AGREES THAT THIS
INDEMNIFICATION OBLIGATION SHALL INCLUDE, BUT IS NOT LIMITED TO, ALL
CLAIMS AGAINST QWEST BY AN EMPLOYEE OR FORMER EMPLOYEE OF THE
CLEC, AND THE CLEC EXPRESSLY WAIVES ALL IMMUNITY AND LIMITATION ON
LIABILITY UNDER ANY INDUSTRIAL INSURANCE ACT, OTHER WORKERS'
COMPENSATION ACT, DISABILITY BENEFIT ACT, OR OTHER EMPLOYEE
BENEFIT ACT OF ANY JURISDICTION WHICH WOULD OTHERWISE BE
APPLICABLE IN THE CASE OF SUCH A CLAIM.
Except as expressly provided herein, NEITHER PARTY SHALL BE LIABLE TO THE
OTHER FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND , INCLUDING BUT NOT LIMITED TO, ANY LOSS OF USE
LOSS OF BUSINESS OR LOSS OF PROFIT; provided , however, there shall be no
limitation on a party's liability to the other for any fines or penalties imposed on theother party by any court of competent jurisdiction or federal, state or local
administrative agency resulting from the failure of the party to comply with any term or
condition of this Contract or any valid and applicable law, rule or regulation.
FOR ANY WORK PERFORMED IN ARIZONA, IDAHO, SOUTH DAKOTA, UTAH OR
WASHINGTON , SECTION 11 (6) SHALL NOT EXTEND TO THE SOLE
NEGLIGENCE OF QWEST BUT SHALL EXTEND TO THE NEGLIGENCE OF
QWEST WHEN CONCURRENT WITH THAT OF THE CLEC.
FOR ANY WORK PERFORMED IN THE STATES OF MINNESOTA, NEBRASKA
NEW MEXICO, OR OREGON, ARTICLE 11 SHALL NOT APPLY, EXCEPT THAT
SECTION 11 SHALL APPLY FOR WORK PERFORMED IN MINNESOTA FOR
MAINTENANCE OR REPAIR OF MACHINERY, EQUIPMENT, OR OTHER SUCH
DEVICES USED AS PART OF A MANUFACTURING, COVERING, OR OTHER
PRODUCTION PROCESS INDULGING ELECTRIC, GAS, STEAM, AND
TELEPHONE UTILITY EQUIPMENT USED FOR PRODUCTION , TRANSMISSION
OR DISTRIBUTION PURPOSES.
12.FORCE MAJEURE
12.
12.
Qwest Idaho
The CLEC shall be excused from its performance as to any Order if prevented by acts or
events beyond the CLEC's reasonable control including extreme weather conditions
strikes, fires, embargoes, actions of civil or military law enforcement authorities, acts of
God , or acts of legislative, judicial, executive, or administrative authorities.
If such contingency occurs, Qwest may elect:
12.1 To terminate this Agreement as to the Order in question; or
October 4 , 2004 Page 19
Exhibit D
12.2 To terminate already-assigned specific work assignment(s) the CLEC is unable to
perform, or any part thereof, and to assign new specific work assignments to other
parties for the duration of the cause of the delay; or
12.3 To suspend already-assigned specific work assignment(s) the CLEC is unable to
perform, or any part thereof, for the duration of the cause of the delay; and to
assign new specific work assignments to other parties for the duration of the cause
of the delay.
12.Qwest shall be deemed to have elected Section 12.3 above unless written notice of
termination is given by Qwest after the contingency occurs. With respect to Qwest's
election of Section 12.3 above:
12.1 Qwest shall give the CLEC written notice of the work to be performed by
such other party prior to its performance and shall deduct from the CLEC'
price the cost of the work or services actually performed by such other
parties.
12.2 The CLEC shall resume performance, and complete any work not
performed or to be performed by another party, once the delaying cause
ceases.
12.3 If appropriate, at the Qwest's discretion , the time for completion of specific
work assignment(s) shall be extended up to the length of time the
contingency endured.
12.4 Qwest shall be excused from its performance if prevented by acts or events beyond the
Qwest's reasonable control including extreme weather conditions , strikes , fires
embargoes, actions of civil or military law enforcement authorities, acts of God, or acts of
legislative, judicial , executive, or administrative authorities.
13.DISPUTE RESOLUTION.
13.1. Other than those claims over which a regulatory agency has exclusive jurisdiction, all
claims , regardless of legal theory, whenever brought and whether between the parties or
between one of the parties to this Agreement and the employees , agents or affiliated
businesses of the other party, shall be resolved by arbitration. A single arbitrator engaged
in the practice of law and knowledgeable about telecommunications law shall conduct the
arbitration in accordance with the then current rules of the American Arbitration
Association ("AM") unless otherwise provided herein. The arbitrator shall be selected in
accordance with AM procedures from a list of qualified people maintained by AM. The
arbitration shall be conducted in the regional AM office closest to where the claim arose.
13.2. All expedited procedures prescribed by the AM shall apply. The arbitrator s decision
shall be final and binding and judgment may be entered in any court having jurisdiction
thereof.
13.3. Other than the determination of those claims over which a regulatory agency has
exclusive jurisdiction , federal law (including the provisions of the Federal Arbitration Act, 9
C. Sections 1-16) shall govern and control with respect to any issue relating to the
validity of this Agreement to arbitrate and the arbitrability of the claims.
Qwest Idaho October 4, 2004 Page 20
14.
Exhibit D
13.4. If any party files a judicial or administrative action asserting claims subject to arbitration,
and another party successfully stays such action and/or compels arbitration of such
claims , the party filing the action shall pay the other party's costs and expenses incurred
in seeking such stay or compelling arbitration, including reasonable attorney s fees.
LAWFULNESS. This Agreement and the parties' actions under this Agreement shall comply with
all applicable federal, state, and local laws, rules , regulations, court orders, and governmental
agency orders. Any change in rates, charges or regulations mandated by the legally constituted
authorities will act as a modification of any contract to that extent without further notice. This
Agreement shall be governed by the laws of the state where Poles/lnnerduct is provided. Nothing
contained herein shall substitute for or be deemed a waiver of the parties' respective rights and
obligations under applicable federal, state and local laws , regulations and guidelines, including
(without limitation) Section 224 of the Communications Act of 1934, as amended (47 U.C. 224).
The CLEC represents that it is a certified Competitive Local Exchange Carrier or otherwise has
the legal right, pursuant to 47 U.C. 224 to attach to Qwest's pole pursuant to the terms thereof.
The CLEC acknowledges that Qwest will rely on the foregoing representation, and that if such
representation is not accurate, this Agreement shall be deemed void ab initio except for Article 9
hereof, for which CLEC shall remain fully liable.
15.SEVERABILITY. In the event that a court, governmental agency, or regulatory agency with
proper jurisdiction determines that this Agreement or a provision of this Agreement is unlawful
this Agreement, or that provision of the Agreement to the extent it is unlawful , shall terminate. If a
provision of this Agreement is terminated but the parties can legally, commercially and practicably
continue without the terminated provision , the remainder of this Agreement shall continue in
effect.
16.GENERAL PROVISIONS.
16.Failure or delay by either party to exercise any right, power, or privilege hereunder, shall
not operate as a waiver hereto.
16.This Agreement shall not be assignable by CLEC without the express written consent of
Qwest, which shall not be unreasonably withheld. Assignment of this Agreement by
CLEC to CLEC's subsidiary or affiliate shall be presumed to be reasonable; provided
however, that CLEC must obtain Qwest's consent in any event.
16.This Agreement benefits CLEC and Qwest. There are no third party beneficiaries.
16.4 This Agreement constitutes the entire understanding between CLEC and Qwest with
respect to Service provided herein and supersedes any prior agreements or
understandings.
Qwest Idaho October 4, 2004 Page 21
Exhibit D
The parties hereby execute and authorize this Agreement as of the latest date shown below:
CLEC Owest Corporation
Signature Signature
Name Typed or Printed Name Typed or Printed
PRODUCT MANAGER
TitleTitle
Date Date
Address for Notices Address for Notices
Owest Corporation
1801 California , Rm. 2330
Denver, CO 80202
Contact:Contact: Manager
Phone:Phone:303-896-0789
FAX:FAX:303-896-9022
Qwest Idaho October 4, 2004 Page 22
Exhibit D
EXHIBIT A
PULLING IN REPORT
This report is to be completed by the CLEC when fiber cable is placed into innerduct.
Send to:
ManaQer. Qwest Corp
700 W Mineral. Rm IAF12
Littleton. CO 80120 (303-707-7598)
This is to advise you that pursuant to General Agreement No. granted to us
under the terms of the Innerduct Agreement dated ,- we have completed installation
of the following cable into the following ducts.
Municipality
Location
From
Manhole at Manhole at
Cable and
Equipment Installed
Name of CLEC
By:
Title:
Receipt of the above report is hereby acknowledged
Qwest Corporation
By:
Title:
Reports shall be submitted in duplicate.
A complete description of all facilities shall be given, including a print showing the locations
quantities, sizes and types of all cables and equipment.
Sketch to be furnished showing duct used. Must be same duct assigned to Licensee by Licensor
as shown on Exhibit -' unless a change has been previously authorized in writing by Licensor.
Qwest Idaho October 4, 2004 Page 23
Exhibit D
EXHIBIT B
CLEC:
NOTIFICATION OF SURRENDER OR MODIFICATION
OF CONDUIT OCCUPANCY ORDER BY CLEC
Return to:
Manaaer. Qwest Corp
700 W Mineral Rm IAF12
Littleton, CO 80120
In accordance with the terms and conditions of this Agreement between us, dated
notice is hereby given that the licenses covering occupancy of the following conduit are surrendered
(and/or modified as indicated in Licensee s prior notification to Licensor, dated
) effective
CONDUIT LOCATION LlC. NO. &SURRENDER OR DATE
DATE MODIFICATION FAC. RMVD. OR
MODIFIED
Name of Licensor Name of Co- Provider
Date Notification Received
Title
Date Modification Accepted
Discontinued:Total duct footage
Qwest Idaho October 4, 2004 Page 24
Exhibit D
EXHIBIT C
NOTIFICATION OF SURRENDER OR MODIFICATION
OF POLE ATTACHMENT ORDER BY CLEC
CLEC:
Return to:
Manaqer, Qwest Corp
700 W Mineral Rm IAF12
Littleton, CO 80120
In accordance with the terms and conditions of the Agreement between Qwest and CLEC, dated
, notice is hereby given that the licenses covering attachments to the following poles and/or
anchors, and/or utilization of anchor/guy strand is surrendered (or modified as indicated in CLEC's prior
notification to Qwest, dated ,) effective
POLE NO.ASSOC. POLE LlC. NO. &SURRENDER OR DATE FAC.
NO.DATE MODIFICATION RMVD OR
MODIFIED
A/GS -
A/GS -
A/GS -
A/GS -
A/GS -
A/GS -
A/GS -
A/GS -
A/GS -
Date Notification Received
Date Modification Received
- By:Name of CLEC
Discontinued:
Poles
Anchors
By:
Anchor/Guy Strands Its:
Qwest Idaho October 4, 2004 Page 25
Exhibit D
ATTACHMENT 4
FORM OF ACCESS AGREEMENT
After recording, please return to:
Manaqer
700 W Mineral , Rm IAF12
Littleton , CO 80120
ACCESS AGREEMENT
THIS ACCESS AGREEMENT (this "Aqreement")is made as of the day of ,, by
and between QWEST CORPORATION a Colorado corporation , successor in interest to U S WEST
COMMUNICATIONS INC.Colorado corporation Grantor
),
whose address and
, whose address is
Grantee
RECITALS
This Agreement relates to certain real property (the Property") located in the County of
(the County ), State of (the "State
B. A copy of an agreement purporting to grant to Grantor certain rights to use the Property,
as described therein (the Easement Riqhts ), is attached as Exhibit A (the Riqht of Way Aqreement
C. Pursuant to 42 U.C. ~~ 224 and 251 (b)(5), Grantor, as a Local Exchange Carrier, is
required to provide access to rights-of-way to a requesting telecommunications carrier, as defined in 42
C. ~ 224. Grantee isa telecommunications carrier that has requested access to Grantor s Easement
Rights. To comply with the aforementioned legal requirement, Grantor has agreed to share with Grantee
its Easement Rights, if any, relating to the Property, to the extent Grantor may legally convey such an
interest.
D. Subject to the terms and conditions set forth in this Agreement, Grantor has agreed to
convey to Grantee, without any representation or warranty, the right to use the Easement Rights, and
Grantee has agreed to accept such conveyance.
NOW, THEREFORE, for Ten Dollars ($10.00) and other good and valuable consideration , the
receipt and sufficiency of which are hereby acknowledged, the parties hereby agree as follows:
1. Grant of Riqht of Access. Grantor hereby conveys to Grantee and its Authorized Users (as
defined below) a non-exclusive , perpetual right to access and use the Easement Rights, which right shall
be expressly (a) subject to, subordinate to, and limited by the Right of Way Agreement, and (b) subject to
the terms and conditions hereof. As used in this Agreement
, "
Authorized Users of Owner, Grantor and
Grantee shall mean Owner, Grantor or Grantee , as applicable, their respective Affiliates and agents
licensees , employees, and invitees, including, without limitation, contractors , subcontractors, consultants
Qwest Idaho October 4 , 2004 Page 26
Exhibit D
suppliers, public emergency vehicles , shipping or delivery vehicles , or construction vehicles. "Affiliates
means, with respect to any Person, any Person that controls, is controlled by or is under common control
with such Person, together with its and their respective members, partners, venturers, directors, officers,
stockholders, agents, employees and spouses. A Person shall be presumed to have control when it
possesses the power, directly or indirectly, to direct, or cause the direction of, the management or
policies of another Person, whether through ownership of voting securities, by contract, or otherwise.
Person means an individual , partnership, limited liability company, association, corporation or other
entity.
2. Grantor s Reserved Riqhts. Grantor reserves to itself and its Authorized Users the right to use
the Easement Rights for any purpose not incompatible with the rights conveyed to Grantee by this
Agreement.
3. Conditions Precedent to Effectiveness of Aqreement.
conditioned on the following:
This Agreement is expressly
a. Recordation of Aqreement.If the Right-of-Way Agreement has been publicly
recorded , Grantee shall be responsible for assuring that the Agreement is in appropriate form for
recording in the real property records of the County, shall pay for the recording thereof, and shall
provide a copy of the recorded Agreement to Grantor at the address set forth aboye. A legible
copy of the Right of Way Agreement must be attached to the Agreement when recorded or the
Agreement shall not be effective.
b. Payment of Costs and Expenses. Grantee shall pay to or reimburse Grantor for all
costs and expenses, including reasonable attorneys' fees , relating to Grantor s execution and
delivery of this Agreement.
4. Grantee s Representations and Warranties. Grantee represents and warrants to Grantor that:
a. Authority. Grantee is a duly formed and validly existing under the laws
of the State of All necessary action has been taken by Grantee to execute and
deliver this Agreement and to perform the obligations set forth hereunder. Grantee is a
telecommunications carrier" as that term is defined in 42 U.C. ~ 224.
b. Due Diliqence. Grantee acknowledges and agrees that neither Grantor nor any agent
employee, attorney, or representative of Grantor has made any statements, agreements,
promises, assurances, representations , or warranties, whether in this Agreement or otherwise
and whether express or implied , regarding the Right of Way Agreement or the Easement Rights
or the assignability or further granting thereof, or title to or the environmental or other condition of
the Property. Grantee further acknowledges and agrees that Grantee has examined and
investigated to its full satisfaction the physical nature and condition of the Property and the
Easement Rights and that it is acquiring the Easement Rights in an "AS IS, WHERE IS" condition.
Grantee expressly waives all claims for damages by reason of any statement, representation
warranty, assurance, promise or agreement made, if any.
Qwest Idaho October 4, 2004 .Page 27
Exhibit D
5. Grantee s Covenants.
a. Compliance with Riqht of Way Aqreement.Grantee agrees that the rights granted by
Grantor hereunder are expressly subject to, subordinate to , and limited by the Right of Way
Agreement, and Grantee further agrees to comply in all respects with the terms and conditions of
the Right of Way Agreement as they apply to the holder or user of the Easement Rights. In the
event Grantee fails to observe or perform any of its obligations under the Right of Way
Agreement, Grantor shall have the right, but not the obligation , to perform or observe such
obligation to the extent that such obligation can be observed or performed by Grantor.
b. Compliance with Laws . Grantee agrees to use the Property and the Easement Rights
in compliance with all applicable laws.
c. No Further Grant.Grantee shall not grant to any Person other than Grantee
Authorized Users the right to use the Easement Rights without the prior written consent of
Grantor, which consent may be granted or withheld in Grantor s sole discretion.
d. Non-Interference.Grantee agrees that it will not interfere with Grantor s or Grantor
Authorized Users' use of the Easement Rights and will not take any action or fail to take any
action that would negatively affect the Easement Rights or cause or contribute to the termination
of the Right of Way Agreement.
6. Indemnification. Grantee hereby agrees to indemnify, defend and hold Owner, Grantor and
their respective Affiliates harmless from and against any and all claims , judgments , damages, liabilities
penalties, fines, suits , causes of action , costs of settlement, and expenses (including, without limitation
reasonable attorneys' fees) which may be imposed upon or incurred by Grantor or its Authorized Users
or any of them , arising from , relating to or caused by Grantee s breach of this Agreement or the use, or
the use by any of Grantee s Authorized Users, of the Easement Rights. In addition to the indemnity
obligations described above, in the event that any act or omission of Grantee or Grantee s Authorized
Users causes, directly or indirectly, and without reference to any act or omission of Owner, Grantor or
their respective Authorized users, the termination or revocation of the Easement Rights , Grantee shall be
liable to Grantor for all costs incurred in connection with (a) acquiring replacement Easement Rights overthe Property or over other suitable Property, as determined in Grantor sole judgment (the
Replacement Easement"), (b) the fully-loaded cost of constructing replacement facilities over the
Replacement Easement, (c) the cost of removing its facilities and personal property from the Property, if
required by the Right of Way Agreement, and (d) any other costs of complying with the Right of Way
Agreement, including, without limitation , reasonable attorneys' fees. Grantee shall pay all such amounts
within ten (10) days of receipt of any invoice for such costs delivered to Grantee by Owner, Grantor or
their respective Authorized Users.
7. Condemnation. If any action is taken whereby the Right of Way Agreement or any part of the
Easement Rights are terminated, relocated or otherwise affected, by any taking or partial taking by a
governmental authority or otherwise, then such any compensation due or to be paid to the holder of the
Easement Rights due to such occurrence shall belong solely to Grantor.
8. Severable Provisions.If any term of this Agreement shall , to any extent, be invalid or
unenforceable , the remainder of this Agreement shall not be affected thereby, and each term of this
Agreement shall be valid and enforceable to the fullest extent permitted by law.
9. Default: Remedies.(a) If Grantee files a petition in bankruptcy, or a petition is bankruptcy is
filed against Grantee, which is not dismissed on or before fifteen (15) days after such filing, or (b) in the
Qwest Idaho October4 2004 Page 28
Exhibit D
event of Grantee s breach or threatened breach of any term, covenant or condition of this Agreement
then Grantor shall have, in addition to all other legal and equitable remedies, the right to (x) terminate
this Agreement, (y) enforce the provisions hereof by the equitable remedy of specific performance, or (z)
enjoin such breach or threatened breach by injunctiye action, all without the necessity of proof of actual
damages or inadequacy of any legal remedy. Grantee agrees to pay all costs of enforcement of the
obligations of Grantee hereunder, including reasonable attorneys' fees and all costs of suit , in case it
becomes necessary for Grantor to enforce the obligations of Grantee hereunder, whether suit be brought
or not, and whether through courts of original jurisdiction , as well as in courts of appellate jurisdiction, or
through a bankruptcy court or other legal proceedings.
10. BindinQ Effect.This Agreement shall be binding on and inure to the benefit of the parties
hereto and their respectiYe successors and assigns. This Agreement may be assigned at any time in
whole or in part by Grantor.
11. No Dedication . Nothing contained in this Agreement shall constitute a gift or dedication of any
portion of the Easement Rights to the general public or for any public purpose whatsoever. There are no
intended third-party beneficiaries to this Agreement.
12. Grantor s Waiver of Confidentiality. If the Right of Way Agreement is not publicly recorded
Grantor hereby grants a limited waiver of any right to keep the terms and conditions of the Right of Way
Agreement confidential , except for any dollar amounts in the Right of Way Agreement, which rights
Grantor expressly reserves , and subject to Grantee s and Owner s compliance with the terms and
conditions in this paragraph. In all instances, Grantee will use the Right of Way Agreement only for the
following purposes: (a) to determine whether Grantor has ownership or control over duct, conduits , or
rights-of-way within the property described in the Right of Way Agreement; (b) to determine the
ownership of wire within the property described in the Right of Way agreement; or (c) to determine the
demarcation point between Grantor facilities and the Owner s facilities in the property described in the
agreement. Grantee further agrees that Grantee shall not disclose the contents, terms, or conditions of
any agreement provided pursuant to Section 10.8 to any Grantee agents or employees engaged in
sales, marketing, or product management efforts on behalf of Grantee. Grantor s waiver of rights
subject to the limitations set forth above, is intended to be effective whether or not such right
confidentiality is expressly set forth in the Right of Way Agreement or elsewhere or may have been
agreed to orally, and so long as Grantee and Owner comply with the conditions set forth above, Grantor
further covenants not to assert any claim or commence any action , lawsuit, or other legal proceeding
against Owner or Grantee, based upon or arising out of Grantor s alleged right to confidentiality relating
to the Right of Way Agreement, except in the event of disclosure of dollar amounts in the Right of Way
Agreement. Grantor s waiver is expressly conditioned on Owner s waiver of Owner s confidentiality
rights , as set forth in the Consent to Disclosure form, which is a part hereof, or Grantee s provision to
Grantor of a legally binding and satisfactory agreement to indemnify Grantee in the event of any legal
action arising out of Owner s provision of a non-recorded agreement to Grantee. In the event that , the
person executing the Consent to Disclosure form does not have the legal right to bind the Owner
Grantor reserves the right to maintain an action for damages, including, without limitation, consequential
damages, arising from such improper execution against any Person improperly executing the Consent to
Disclosure form. In any event, Grantor reserves its right to (a) to enforce the confidentiality proYisions of
the Right of Way Agreement as to any dollar amounts set forth in such Right of Way Agreements, and/or
(b) to maintain an action for damages, including, without limitation, consequential damages, arising from
the disclosure of the dollar amounts in any Right of Way Agreement, against any party, including, without
limitation , against Grantee or against any Person improperly executing the Consent to Disclosure form.
13. Notices. All notices to be given pursuant to this Agreement shall be deemed delivered (a)
when personally delivered , or (b) three (3) business days after being mailed postage prepaid, by United
Qwest Idaho October 4, 2004 Page 29
Exhibit D
States certified mail, return receipt requested , or (c) one business day after being timely delivered to an
overnight express courier service such as Federal Express which provides for the equivalent of a return
receipt to the sender, to the above described addresses of the parties hereto, or to such other address
as a party may request in a writing complying with the provisions of this Section.
14. Modification: Counterparts. This Agreement may not be amended , modified or changed, nor
shall any waiver of any provision hereof be effective, except by an instrument in writing and signed by the
party against whom enforcement of any amendment, modification , change or waiyer is sought. This
Agreement may be executed in any number of counterparts, all of which shall constitute but one and the
same document.
15. Controllinq Law. This Agreement shall be governed by and construed in accordance with the
laws of the State.
16. Waiver of JUry Trial THE PARTIES HEREBY IRREVOCABLY WAIVE, TO THE FULLEST
EXTENT OF APPLICABLE LAW, ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING
OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT.
fSianature paaes follow1
Qwest Idaho October 4, 2004 Page 30
Exhibit D
EXECUTED as of the date first written above.
GRANTOR:
Witnessed by:QWEST CORPORATION, a Colorado corporation
successor in interest to
US WEST COMMUNICATIONS , INC.
a Colorado corporation
COUNTY OF
By:
Name:
Title:
) ss:
STATE OF
The foregoing instrument was acknowledged before me this day of, by
of QWEST CORPORATION, a Colorado
corporation.
Witness my hand and official seal.
(SEAL)
Notary Public
My Commission Expires:
Qwest Idaho October 4, 2004 Page 31
Exhibit D
EXECUTED as of the date first written above.
GRANTEE:
Witnessed by:, a
COUNTY OF
By:
Name:
Title:
) ss:
STATE OF
The foregoing instrument was acknowledged before me this day of, by
Witness my hand and official seal.
(SEAL)
Notary Public
My Commission Expires:
Qwest Idaho October 4, 2004 Page 32
Exhibit D
CONSENT TO DISCLOSURE
THE UNDERSIGNED , a Ownerwhose address is , hereby
consents to the terms of the following paragraphs regarding the agreement described or entitled as
between Qwest Corporation, formerly U S WEST
Communications, Inc. ("Qwest") and Owner for the property located at
Property ) that provides Qwest with access to Owner s Property
(the "AQreement
FOR TEN DOLLARS ($10) and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged , Owner agrees as follows:
1. Title to Property. Owner represents and warrants either (a) that Owner is the owner of fee title to the
Property described in the Agreement or, if no description of the Property is given in the Agreement, then
(b) that Owner is the grantor, or the successor to or assignee of the grantor, of the easement rights, if
any, under the Agreement. Owner further represents and warrants that Owner has the legal right to
execute this Consent to Disclosure, including, without limitation , the right to waive the confidentiality of
the Agreement as set forth in paragraph 3 of this Consent to Disclosure.
2. Owner s AcknowledQments Owner expressly acknowledges that (a) this is a legal document that
may affect Owner s rights and Owner was given the opportunity to have the Agreement and this Consent
to Disclosure reviewed by Owner s attorney; and (b) Owner, by signing this Consent to Disclosure
waives any rights it may have to keep the terms and provisions of the Agreement confidential.
3. Owner s Waiyer of Confidentiality. Owner hereby waives any right it may have to keep the terms and
conditions of the Agreement confidential, whether or not such right to confidentiality is expressly set forth
in the Agreement or elsewhere or may have been agreed to orally, subject to the compliance of the
competitive local exchange carrier ("CLEC") with the requirements of paragraph 5. Owner further
covenants not to assert any claim or commence any action, lawsuit, or other legal proceeding against
Qwest or CLEC presenting this Consent to Disclosure , based upon or arising out of Owner s alleged right
to confidentiality relating to the Agreement. Owner s consent to disclosure applies only to the Agreement
that is described in this Consent to Disclosure form and only to the undersigned CLEC.
4. Qwest's Waiver of Confidentiality. Qwest represents and warrants that it is granting a limited waiver
of its confidentiality rights that permits CLEC to reyiew the Agreement subject to CLEC's compliance with
the requirements of paragraph 5 and Qwest's right to redact all dollar amounts set forth in the
Agreement. Qwest's consent to disclosure applies only to the Agreement that is described in this
Consent to Disclosure form and only to the undersigned CLEC.
5. CLEC's Obligations. CLEC shall use the Agreement exclusively for the following purposes and for no
other purpose whatsoever:
(a) to determine whether Qwest has ownership or control over duct, conduits, or rights-of-way
within the Property described in the Agreement; or
(b)to determine the ownership of wire within the Property described in the Agreement; or
Qwest Idaho October 4, 2004 Page 33
Exhibit D
(c) to determine the demarcation point between Owest facilities and the Owner s facilities in
the Property described in the Agreement.
CLEC further agrees that CLEC shall not disclose the contents, terms, or conditions of the Agreement to
any CLEC agents or employees engaged in sales, marketing, or product management efforts on behalf
of CLEC.
6. Acknowledgement of Limitation on Waivers. Owner understands that Qwest does not agree to
waive the confidentiality of the dollar amounts set forth in any Agreement, and acknowledges
that Owner has no right to provide copies of such Agreements to any party unless Owner has
completely deleted the dollar amounts. Owner shall not provide a copy of the Agreement unless
Owner has completely deleted all dollar amounts. Whether provided by Owner or Qwest, CLEC
shall comply with the conditions set forth in paragraph 5.
7. Notices.All notices to be given pursuant to this Agreement shall be deemed delivered (a) when
personally delivered , or (b) three (3) business days after being mailed postage prepaid, by United States
certified mail , return receipt requested, or (c) one business day after being timely delivered to an
overnight express courier service such as Federal Express which provides for the equivalent of a return
receipt to the sender, to the above described addresses of the parties hereto, or to such other address
as a party may request in a writing complying with the provisions of this Section.
EXECUTED as of the date first written above.
OWNER:
CLEC:
Qwest Idaho October 4, 2004 Page 34
Exhibit D
EXHIBIT 1
Right of Way Agreement
(This represents the ROW agreement between the Co;.Provider and the property owner)
Qwest Idaho October 4, 2004 Page 35
Qwest All States
EXHIBIT E
INTENTIONALLY LEFT BLANK
October 4, 2004 Page 1
EXHIBIT F - SPECIAL REQUEST PROCESS
The Special Request Process shall be used for the following requests:
Requesting specific product feature(s) be made available by Owest that are
currently available in a switch, but which are not activated.
Requesting specific product feature(s) be made ayailable by Owest that are not
currently available in a switch , but which are available from the switch vendor
Requesting a combination of Unbundled Network Elements that is a combination
not currently offered by Owest as a standard product and:
that is made up of UNEs that are defined by the FCC or the Commission
as a network element to which Owest is obligated to provide unbundled access
and;
that is made up of UNEs that are ordinarily combined in the Owest
network.
1.4 Requesting an Unbundled Network Element that does not require a technical
feasibility analysis and has been defined by the FCC or the State Commission as a
network element to which Owest is obligated to provide unbundled access, but for which
Owest has not created a standard product, including, but not limited to, OC-192 (and
such higher bandwidths that may exist) UDIT, EEL between OC-3 and OC-192 and new
varieties of subloops.2. Any request that requires an analysis of Technical Feasibility shall be treated as
a Bona Fide Request (BFR), and will follow the BFR Process set forth in this Agreement.
If it is determined that a request should have been submitted through the BFR process
Owest will consider the BFR time frame to have started upon receipt of the original
Special Request application form.3. A Special Request shall be submitted in writing and on the appropriate Owest form
which is located on Owest's website.4. Owest shall acknowledge receipt of the Special Request within two (2) business days of
receipt.5. Owest shall respond with an analysis, including costs and timeframes, within fifteen (15)
business days of receipt of the Special Request. In the case of UNE Combinations, the analysis
shall include whether the requested combination is a combination of network elements that are
ordinarily combined in the Qwest network. If the request is for a combination of network
elements that are not ordinarily combined in the Owest network, the analysis shall indicate to
CLEC that it sho~ld use the BFR process if CLEC elects to pursue its request.6. Upon request, Qwest shall provide CLEC with Owest's supporting cost data and/or
studies for Unbundled Network Elements that CLEC wishes to order within seven (7) business
days, except where Owest cannot obtain a release from its vendors within seven (7) business
days, in which case Owest will make the data available as soon as Qwest receives the vendor
release. Such cost data shall be treated as Confidential Information, if requested by Qwest
under the non-disclosure sections of this Agreement.
Negotiations Template, Exhibit F 9/10/04
Owest All States
EXHIBIT G
INTENTIONALLY LEFT BLANK
October 4, 2004 Page
EXHIBIT H
Calculation of the Relative Use Factor (RUF)
Minutes that are Qwest's responsibility (A):
All EAS/Local 251 (b)(5) Minutes of Use (MOU) that Qwest sends to CLEC
All Qwest Exchange Access MOU that Qwest sends to CLEC
EAS/Local 251 (b)(5) traffic that transits Qwest network and is terminated to CLEC
for which Qwest receives compensation from the originating Carrier for performing
the local transiting function
AlllntraLATA transit MOU that Qwest sends to CLEC
. AIIISP-bound and FX MOU that CLECsends to Qwest
Minutes that are CLEC's responsibility (B)
All EAS/LocaI251(b)(5) MOU that CLEC sends to Qwest
All Exchange Access MOU that CLEC sends to Qwest
All EAS/Local 251 (b)(5) traffic that CLEC sends to Qwest for termination on another
Carrier s network
AlllntraLATA transit MOU that CLEC to Qwest
All Jointly Provided Switched Access (unless joint NECA 4 billing percentages have
been filed) that Qwest sends to CLEC and that CLEC sends to Qwest
. AIIISP-bound and VNXX MOU that Qwest sends to CLEC
All VNXX MOU that transits Qwest network and is terminated to CLEC
The mathematical equation for RUF is as follows:
Qwest (A) / (A+B)
CLEC (B) (A+B)
Rounded to nearest whole percentage
Rounded to nearest whole percentage
Data used for the calculation will be the average of the most recent three (3) months
usage determined not to be an anomaly.
Exhibit H -Qwest Fourteen State Template Version 1., May 11 , 2005
Qwest All States Except Minnesota and Washington
Exhibit I - Individual Case Basis
This Agreement contains references to both 1GB rates and 1GB intervals. The
purpose of this exhibit is to identify how CLEC's 1GB requests - whether they be
for rates or intervals - are processed through and by Qwest.
1GB Rate Intervals
For those products and services identified in the SGA T that contain a
provision for 1GB rates, Qwest will provide CLEC with a written quote of
the 1GB rate within twenty (20) business days unless a specific interval for
providing the quote is either contained in the SGA T or this Exhibit.
The purpose of this subsection is to identify those circumstances when
the generic twenty (20) business day interval in the aforementioned
subsection to this Exhibit does not apply. In these specified
circumstances, Qwest shall provide CLEC with an 1GB quote within the
stated specific intervals:
Quotes for all Bona Fide Requests (BFR) shall be proYided in
accord with Section 17.
Quotes for all Special Request Processes (SRP) shall be provided
in accord with Exhibit F.
Quotes for all collocation requests , regardless of the type of
collocation , shall be provided in accord with the Section 8 interval.
2.4 Quotes for all Field Connection Point requests shall be provided in
accord with Section 9.
Quotes for all Advanced Intelligent Network (AIN) requests shall
be provided in accord with Section 9.
Upon request, Qwest shall provide CLEC with Qwest's supporting cost
data and/or cost studies for the Unbundled Network Element or service
that CLEC wishes to order within seven (7) business days , except where
Qwest cannot obtain a release from its vendors within seven (7) business
days , in which case Qwest will make the data available as soon as Qwest
receives the vendor release. Consistent with the terms and conditions of
any applicable vendor contract or agreement, Qwest shall diligently
pursue obtaining the release of cost information as soon as reasonably
possible. To the extent consistent with the terms and obligations of any
applicable vendor contract or agreement, Qwest shall request the release
of vendor cost information when Qwest communicates with the vendor(s)
when Qwest seeks a quote for the costs of the 1GB project. Such cost
data shall be treated as confidential information if requested by Qwest
under the non-disclosure sections of this Agreement.
1GB Provisioning Intervals
For those products and services provided pursuant to this SGA T that
contain a provision for 1GB interval but do not contain a specific provision
Negotiations Template, Exhibit I 20-Page 1
Exhibit I - Individual Case Basis
for when the 1GB interval shall be provided, the 1GB interval shall be
provided within twenty (20) business days of receipt of the order, request
or application.
For 1GB intervals for those products and services that require negotiated
project time lines for installation , such as 2/4 wire analog loop for more
than twenty-five (25) loops, the Qwest representative, authorized to
commit to intervals, shall meet with GLEG's representative within seven
(7) business days of receipt. of the request from GLEG to negotiate
intervals.
Negotiations Template, Exhibit I 20-Page 2
Exhibit J
Election of Reciprocal Compensation Option
INTENTIONALLY LEFT BLANK
Negotiations Template Exhibit J - 9-10-
Exhibit K
PERFORMANCE ASSURANCE PLAN
Introduction
As set forth in this Agreement, Owest and CLEC voluntarily agree to the
terms of the following Performance Assurance Plan ("PAP"), prepared in conjunction
with Owest's application for approval under Section 271 of the Telecommunications
Act of 1996 (the "Act") to offer in-region long distance service.
Plan Structure
The PAP is a two-tiered , self-executing remedy plan. CLEC shall be provided
with Tier 1 payments if, as applicable , Owest does not provide parity between the
service it provides to CLEC and that which it provides to its own retail customers , or
Owest fails to meet applicable benchmarks.
1 As specified in section 7., if Owest fails to meet parity and benchmark
standards on an aggregate CLEC basis, Owest shall make Tier 2 payments to a
Fund established by the state regulatory commission or, if required by existing law , to
the state general fund.
As specified in sections 6.0 and 7.0 and Attachments 1 and 2, payment is
generally on a per occurrence basis, (Le., a set dollar payment times the number of
non-conforming service events). For the performance measurements which do not
lend themselves to per occurrence payment, payment is on a per measurement
basis, (Le., a set dollar payment). The level of payment also depends upon the
number of consecutive months of non-conforming performance, (Le., an escalating
payment the longer the duration of non-conforming performance).
Owest shall be in conformance with the parity standard when service Owest
provides to CLEC is equivalent to that which it provides to its retail customers. The
PAP relies upon statistical scoring to determine whether any difference between
CLEC and Owest performance results is significant, that is , not attributable to simple
random variation. Statistical parity shall exist when performance results for CLEC
and for Owest retail analogue result in a z-value that is no greater than the critical z-
values listed in the Critical Z-Statistical Table in section 5.
2.4 For performance measurements that have no Owest retail analogue, agreed
upon benchmarks shall be used. Benchmarks shall be evaluated using a "stare and
compare" method. For example, if the benchmark is for a particular performance
measurement is 95% or better, Owest performance results must be at least 95% to
meet the benchmark. Percentage benchmarks will be adjusted to round the
allowable number of misses up or down to the closest integer, except when a
benchmark standard and low CLEC volume are such that a 100% performance result
would be required to meet the standard and has not been attained. In such a
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit K, November 30, 2004 - 1-
Exhibit K
situation , the determination of whether Owest meets or fails the benchmark standard
will be made using performance results for the month in question , plus a sufficient
number of consecutive months so that a 100% performance result would not be
required to meet the standard. For purposes of section 6., a meet or fail determined
by this procedure shall count as a single month.
Performance Measurements
The performance measurements included in the PAP are set forth in
Attachment 1. Each performance measurement identified is defined in the
Performance Indicator Definitions ("PIDs ) developed in the ROG Operational
Support System ("OSS") collaborative, and which are included in the SGA T at Exhibit
B. The measurements have been designated as Tier 1 , Tier 2 , or both Tier 1 and
Tier 2 and given a High , Medium , or Low designation.
Statistical Measurement
Owest uses a statistical test, namely the modified "test " for evaluating the
difference between two means (i.e., Owest and GLEG service or repair intervals) or
two percentages (e., Owest and GLEG proportions), to determine whether a parity
condition exists between the results for Owest and the GLEG(s). The modified z-
tests shall be applicable if the number of data points are greater than 30 for a given
measurement. For testing measurements for which the number of data points are 30
or less , Owest will use a permutation test to determine the statistical significance ofthe difference between Owest and GLEG.
Owest shall be in conformance when the monthly performance results for
parity measurements (whether in the form of means , percents , or proportions and at
the equivalent level of disaggregation) are such that the calculated z-test statistics
are not greater than the critical z-values as listed in Table 1 , section 5.
Owest shall be in conformance with benchmark measurements when the
monthly performance result equals or exceeds the benchmark, if a higher value
means better performance, and when the monthly performance result equals or is
less than the benchmark if a lower value means better performance.
The formula for determining parity using the modified z-test is:
z = DIFF / O"OIFF
Where:
DIFF = MQwest - MCLEG
MQWEST = Owest average or proportion
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit K, November 30,2004 - 2-
Exhibit K
MCLEC = CLEC average or proportion
(jOIFF = square root D(j Owest (1/ n CLEC + 1/ n awest))
awest = calculated variance for Owest
nawest = number of observations or samples used in Owest
measurement
nCLEC = number of observations or samples used in CLEC
measurement
The modified z-tests will be applied to reported parity measurements that contain
more than 30 data points.
In calculating the difference between Owest and CLEC performance , the above
formula applies when a larger Owest value indicates a better level of performance. In
cases where a smaller Owest value indicates a higher level of performance, the order
is reversed, Le., MCLEC - MaWEST.
For parity measurements where the number of data points is 30 or less
Owest will apply a permutation test to test for statistical significance. Permutation
analysis will be applied to calculate the z-statistic using the following logic:
Calculate the modified z-statistic for the actual arrangement of the data
Pool and mix the CLEC and Owest data sets
Perform the following 1000 times:
Randomly subdivide the pooled data sets into two pools, one the same
size as the original CLEC data set (nCLEC) and one reflecting the
remaining data points , and one reflecting the remaining data points,
(which is equal to the size of the original Owest data set or nawEsT).
Compute and store the modified z-test score (Zs) for this sample.
Count the number of times the z-statistic for a permutation of the data
greater than the actual modified z-statistic
Compute the fraction of permutations for which the statistic for the rearranged
data is greater than the statistic for the actual samples
If the fraction is greater than a, the significance level of the test, the hypothesis of no
difference is not rejected, and the test is passed. The a shall be .05 when the critical
z value is 1.645 and .15 when the critical z value is 1.04.
Critical Z-Value
The following table shall be used to determine the critical z-value that is
referred to in section 6.0. It is based on the monthly business volume of the CLEC
Owest Idaho SGA T Third Revised , Fifth Amended Exhibit K, November 30, 2004 - 3-
Exhibit K
for the particular performance measurements for which statistic testing is being
performed.
TABLE 1: CRITICAL Z-VALUE
CLEC volume LIS Trunks UDITs All Other
(Sample size)Resale, UBL-DS1 and DS-
04*645
11-150 645 645
151-300
301-600
601-3000
3001 and above
The 1.04 applies for individual month testing for performance measurements
involving LIS trunks and DS-1 and DS-3 that are UDITs , Resale , or Unbundled
Loops. The performance measurements are OP-3d/e, OP-4d/e, OP-, OP-4/5
MR-5a/b, MR-7d/e, and MR-
For purposes of determining consecutive month misses, 1.645 shall be used. Where
performance measurements disaggregate to zone 1 and zone 2 , the zones shall be
combined for purposes of statistical testing.
Tier 1 Payments to CLEC
Tier 1 payments to CLEC shall be made solely for the performance
measurements designated as Tier 1 on Attachment 1. The payment amount for non-
conforming service varies depending upon the designation of performance
measurements as High, Medium, and Low and the duration of the non-conforming
service condition as described below. Non-conforming service is defined in section
Determination of Non-Conforming Measurements: The number of
performance measurements that are determined to be non-conforming and,
therefore, eligible for Tier 1 payments, are limited according to the critical z-value
shown in Table 1 , section 5.0. The critical z-values are the statistical standard that
determines for each CLEC performance measurement whether Qwest has met
parity. The critical z-value is selected from Table 1 according to the monthly CLEC
volume for the performance measurement. For instance; if the CLEC sample size for
that month is 100 , the critical z-value is 1.645 for the statistical testing of that parity
performance measurement.
Determination of the Amount of Payment: Tier 1 payments to CLEC , except
as provided for in sections 6.3 and 10., are calculated and paid monthly based on
the number of performance measurements exceeding the critical z-value. Payments
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit K, November 30, 2004 - 4-
Exhibit K
will be made on either a per occurrence or per measurement basis, depending upon
the performance measurement, using the dollar amounts specified in Table 2 below.
The dollar amounts vary depending upon whether the performance measurement is
designated High , Medium , or Low and escalate depending upon the number of
consecutive months for which Owest has not met the standard for the particular
measurement.
The escalation of payments for consecutive months of non-conforming
service will be matched month for month with de-escalation of payments for every
month of conforming service. For example, if Owest has four consecutive monthly
misses" it will make payments that escalate from month 1 to month 4 as shown in
Table 2. If, in the next month , service meets the standard Owest makes no
payment. A payment "indicator" de-escalates down from month 4 to month 3.
Owest misses the following month , it will make payment at the month 3 level of Table
2 because that is where the payment "indicator" presently sits. If Owest misses again
the following month , it will make payments that escalate back to the month 4 level.
The payment level will de-escalate back to the original month 1 level only upon
conforming service sufficient to move the payment "indicator" back to the month
level.
For those performance measurements listed on Attachment 2
Performance Measurements Subject to Per Measurement Caps," payment to a
CLEC in a single month shall not exceed the amount listed in Table 2 below for the
Per Measurement" category. For those performance measurements listed on
Attachment 2 as "Performance Measurements Subject to Per Measurement
Payments " payment to a CLEC will be the amount set forth in Table 2 below under
the section labeled "per measurement."
TABLE 2: TIER-1 PAYMENTS TO CLEC
Per Occurrence
Measurement Group Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
month
High $150 $250 $500 $600 $700 $800
Medium $ 75 $150 $300 $400 $500 $600
Low $ 25 $ 50 $100 $200 $300 $400
Per Measurement
Cap
Measurement Group Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
month
High $25 000 $50 000 $75 000 $100 000 $125,000 $150,000
Medium $10 000 $20 000 $30 000 $ 40 000 $ 50 000 $ 60 000
Low $ 5 000 $10 000 $15,000 $20 000 $ 25 000 $ 30 000
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30 2004 - 5-
Exhibit K
For collocation, CP-2 and CP-4 performance measurements shall be relied
upon for delineation of collocation business rules. For purposes of calculating Tier
payments, collocation jobs and collocation feasibility studies that are later than the
due date will have a per day payment applied according to Table 3. The per day
payment will be applied to any collocation job in which the feasibility study is provided
or the collocation installation is completed later than the scheduled date. The
calculation of the payment amount will be performed by applying the per day
payment amounts as specified in Table 3. Thus, for days 1 through 10, the payment
is $150 per day. For days 11 through 20 , the payment is $300 per day and so on.
TABLE 3: TIER-1 COLLOCATION PAYMENTS TO CLECS
Days Late Completion Date Feasibility Study
1 to 10 days $150/day $45/day
11 to 20 days $300/day $90/day
21 to 30 days $450/day $135/day
31 to 40 days $600/day $180/day
More than 40 days 000/day $300/day
6.4 A minimum payment calculation shall be performed at the end of each year
for each CLEC with annual order volumes of no more than 1 200. The payment shall
be calculated by multiplying $2 000 by the number of months in which at least one
payment was due to the CLEC. To the extent that the actual CLEC payment for the
year is less than the product of the preceding calculation, Qwest shall make an
additional payment equal to the difference.
Tier 2 Payments to the State
Payments to the State shall be limited to the performance measurements
designated in section 7.4 for Tier 2 per measurement payments and in Attachment
for per occurrence payments and which have at least 10 data points each month for
the period payments are being calculated. Similar to the Tier 1 structure, Tier 2
measurements are categorized as High , Medium, and Low and the amount of
payments for non-conformance varies according to this categorization.
Determination of Non-Conforming Measurements: The determination of non-
conformance will be based upon the aggregate of all CLEC data for each Tier 2
performance measurement. Non-conforming service is defined in section 4.2 (for
parity measurements) and 4.3 (for benchmark measurements), except that a 1.645
critical z-value shall be used for Tier 2 parity measurements that have Tier
counterparts. The critical z-value is the statistical standard that determines for each
performance measurement whether Qwest has met parity.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30,2004 - 6-
Exhibit K
Determination of the Amount of Payment: Except as provided in section 7.4
Tier 2 payments are calculated and paid monthly based on the number
performance measurements failing performance standards for a third consecutive
month , or if two out of three consecutive months in the 12 month period have been
missed, the second consecutive month for Tier 2 measurements with Tier
counterparts. For Tier 2 measurements that do not have Tier 1 counterparts
payments are calculated and paid monthly based on the number of performance
measurements exceeding the critical z-values , identified in section 5., in any single
month. Payment will be made on either a per occurrence or per measurement basis
whichever is applicable to the performance measurement, using the dollar amounts
specified in Table 4 or Table 5 below. Except as provided in section 7.4 , the dollar
amounts vary depending upon whether the performance measurement is designated
High , Medium , or Low.
For those Tier 2 measurements listed on Attachment 2 as "Performance
Measurements Subject to Per Measurement Caps " payment to the State in a single
month shall not exceed the amount listed in Table 4 for the "Per Measurement"
category .
TABLE 4: TIER-2 PAYMENTS TO STATE FUNDS
Per Occurrence
Measurement Group
High
$500
Medium
$300
Low
$200
Per MeasurementlCa
Measurement Grou
Hi h
Medium
Low
$75,000
$30 000
$20 000
7.4 Performance Measurements Subject to Per Measurement Payment:The
following Tier 2 performance measurements shall have their performance results
measured on a region-wide (14 state) basis. Failure to meet the performance
standard , therefore, will result in a per measurement payment in each of the Qwest
in-region 14 states adopting this PAP. The performance measurements are:
GA-1: Gateway Availability - IMA-GUI
GA-2: Gateway Availability - IMA-EDI
GA-3: Gateway Availability - EB-
GA-4: System Availability - EXACT
GA-6: Gateway Availability - GUI-Repair
PO-1: Pre-Order/Order Response Times
OP-2: Call Answered within Twenty Seconds - Interconnect Provisioning
Center
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit K, November 30 2004 - 7-