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HomeMy WebLinkAbout20070816Amendment.pdfMaura E. Peterson Paralegal Regulatory Law zom I b 2:: 50 Qwest. Spirit of Service Qwest 1600 7th Avenue, Room 3206 Seattle, Washington 98191 (206) 398-2504 Facsimile (206) 343-4040 RECEIVED Via Overnight delivery August 14, 2007 Jean Jewell, Secretary Idaho Public Utilities Commission 472 West Washington Street O. Box 83720 Boise, Idaho 83720-0074 Re: Case No. QWE-05- Application for Approval of Amendment to the Interconnection Agreement DIECA Communications, Inc. d/b/a Covad Communications Company Dear Ms. Jewell: Enclosed for filing with this Commission on behalf of Qwest Corporation is an original and three (3) copies of the Application for Approval of Amendment to the Interconnection Agreement. Qwest respectfully requests that this matter be placed on the Commission Decision Meeting Agenda for expedited approval. if you have any questions concerning the enclosed. Thank you for your atter. mep Enclosure cc: Service list Adam L. Sherr (WSBA# 25291) Qwest 1600 7th Ave, Room 3206 Seattle, WA 98191 Telephone: (206) 398-2504 Facsimile: (206) 343-4040 Adam.sherr(fYqwest.com '"'\ '" """'" I\. ""--: v t: ~i1 . ' .. iJ . ;:", ;;) 0 . :~;Lj(~ HSSJON BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION APPLICATION OF QWEST CORPORATION FOR APPROVAL OF AN INTERCONNECTION AGREEMENT PURSUANT TO 47 U.c. ~252(e) CASE NO.: QWE-O5- APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT Qwest Corporation ("Qwest") hereby files this Application for Approval of Amendment to the Interconnection Agreement ("Amendment") which was approved by the Idaho Public Utilities Commission on October 12 2005 (the "Agreement"). The Amendment with Dieca Communications, Inc. ("DIECA") is submitted herewith. This Amendment was reached through voluntary negotiations without resort to mediation or arbitration and is submitted for approval pursuant to Section 252( e) of the Communications Act of 1934, as amended by the Telecommunications Act of 1996 (the "Act" Section 252( e )(2) of the Act directs that a state Commission may reject an amendment reached through voluntary negotiations only if the Commission finds that: the amendment (or portiones) thereof) discriminates against a telecommunications carrier not a party to this agreement; or the implementation of such an amendment (or portion) is not consistent with the public interest, convenience and necessity. Qwest respectfully submits this Amendment provides no basis for either of these findings, and, therefore requests that the Commission approve this Amendment expeditiously. This Amendment is consistent with the public interest as identified in the pro-competitive policies ofthe State ofIdaho, the Commission, the United States Congress, and the Federal Communications Commission. Expeditious approval of this Amendment will enable Dieca APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT - Page I DIECA, INC. Local Number Portability (LNP) Amendment interconnect with Qwest facilities and to provide customers with increased choices among local telecommunications services. Qwest further requests that the Commission approve this Amendment without a hearing. Because this Amendment was reached through voluntary negotiations, it does not raise issues requiring a hearing and does not concern other parties not a party to the negotiations. Expeditious approval would further the public interest. Respectfully submitted this\qt0day of August, 2007. Qwest Corporation dam L. Sherr Attorney for Qwest APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT - Page 2 DIECA, INC. Local Number Portability (LNP) Amendment CERTIFICATE OF SERVICE I hereby certify that on this l'-tt day of August 2007, I served the foregoing APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT upon all parties of record in this matter as follows: Jean Jewell, Secretary Idaho Public Utilities Commission 472 West Washington Street O. Box 83720 Boise, Idaho 83720-0074 i i ewell(fYpuc.state.id. us Hand Delivery U. S. Mail Overnight Delivery Facsimile Email Gregory T. Diamond Senior Counsel Covad Communications Company 7901 Lowry Blvd. Denver, CO 80320 Hand Delivery U. S. Mail Overnight Delivery Facsimile Maura Peterson Paralegal, Qwest Corporation APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT - Page 3 DIECA, INc. Local Number Portability (LNP) Amendment Local Number Portability (LNP) Amendment to the Interconnection Agreement between Owest Corporation and DlECA Communications, Inc. d/b/a Covad Communications Company for the State of Idaho This Amendment ("Amendment"is to the Interconnection Agreement between Owest Corporation ("Owest"), a Colorado corporation , and DIECA Communications, Inc. d/b/a Covad Communications Company ("CLEC"), a Virginia corporation; (collectively, the "Parties RECITALS WHEREAS, the Parties entered into an Interconnection Agreement, for service in the State of Idaho, that was approved by the Idaho Public Utilities Commission on October 12, 2005, as referenced in Case No. OWE-05-19 ("Agreement"); and WHEREAS , the Parties agree to amend the Agreement under the terms and conditions contained herein. AGREEMENT NOW THEREFORE, in consideration of the mutual terms, covenants and conditions contained in this Amendment and other good and valuable consideration , the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows: Amendment Terms The Agreement is hereby amended by adding the terms, conditions and rates for Local Number Portability (LNP), as set forth in Attachment 1 and Exhibit A, attached hereto and incorporated herein. Rates in Exhibit A shall be updated to reflect legally binding decisions of the Commission and shall be applied on a prospective basis from the effective date of the legally binding Commission decision , unless otherwise ordered by the Commission. Effective Date This Amendment shall be deemed effective upon Commission approval; however, the Parties may agree to implement the provisions of this Amendment upon execution. To accommodate this need, CLEC must generate , if necessary, an updated Customer Questionnaire. In addition to the Questionnaire , all system updates will need to be completed by Qwest. CLEC will be notified when all system changes have been made. Actual order processing may begin once these requirements have been met. Additionally, Owest shall implement any necessary billing changes within two (2) billing cycles after the latest execution date of this Amendment , with a true-up back to the latest execution date of this Amendment by the end of the second billing cycle. The Parties agree that so long as Owest implements the billing changes and the true-up as set forth above, CLEC's bills shall be deemed accurate and adjusted without error. April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) Amendments: Waivers Except as modified herein , the provisions of the Agreement shall remain in full force and effect. The provisions of this Amendment, including the provisions of this sentence, may not be amended, modified or supplemented, and waivers or consents to departures from the provisions of this Amendment may not be given without the written consent thereto by both Parties authorized representative. No waiver by any Party of any default, misrepresentation , or breach of warranty or covenant hereunder, whether intentional or not, will be deemed to extend to any prior or subsequent default, misrepresentation , or breach of warranty or covenant hereunder or affect in any way any rights arising by virtue of any prior or subsequent such occurrence. Entire Aareement The Agreement as amended (including the documents referred to herein) constitutes the full and entire understanding and agreement between the Parties with regard to the subjects of the Agreement as amended and supersedes any prior understandings, agreements, or representations by or between the Parties, written or oral, to the extent they relate in any way to the subjects of the Agreement as amended. The Parties intending to be legally bound have executed this Amendment as of the dates set forth below, in multiple counterparts, each of which is deemed an original, but all of which shall constitute one and the same instrument. DIECA Communications, Inc. d/b/a Covad Communications Company f..?~ Signatu Ja .. es A. Kirkland Name Printed/Typed Qwest Corporation -'i re) It- ..I Signature --' L. T. Christensen Name Printed/Typed Senior VP and General Counsel Title 1//3/ Date Director - Interconnection AQreements Title /r, r5'f Date April 25, 2007/msd/DIECA dba Covad/LNPIID Amendment to CDS-050818-0009 - (from 4-30-07 Template) ATTACHMENT 1 LOCAL NUMBER PORTABILITY 10.Local Number Portability 10.1 Description 10.Local Number Portability (LNP) is defined by the FCC as the ability of users of Telecommunications Services to retain, at the same location, existing Telecommunications numbers without impairment of quality, reliability, or convenience when switching from one Telecommunications Carrier to another. Owest will allow CLEC to port telephone numbers for its End User Customers in the same manner as Owest ports telephone numbers for Owest End User Customers. CLEC may port telephone numbers into and out of Owest End Office Switches on behalf of an End User Customer using the FCC rules and industry guidelines as described in the following Sections. 10.Owest uses the Location Routing Number (LRN) architecture. Under the LRN architecture, each End Office Switch is assigned a unique ten-digit LRN , the first six digits of which identify the location of that End Office Switch. The LRN technology is a triggering and addressing method which allows the re-homing of individual telephone numbers to other End Office Switches and ensures the proper routing of calls to ported telephone numbers through the use of a database and the signaling network. The LRN solution interrupts call processing through the use of an Advanced Intelligent Network (AIN) trigger, commonly referred to as the LRN trigger. During this interruption, a query is launched to the LNP database in the signaling network and the call is re-addressed using the LRN information for the ported telephone number. The LRN will route the call to the proper End Office Switch destination. The actual routing of the call with either the dialed telephone number, for calls to non-ported telephone numbers, or the LRN, for calls to ported telephone numbers, observes the rules, protocols and requirements of the existing Public Office Dialing Plan (PODP). 10.2 Terms and Conditions 10.Owest will provide Local Number Portability (LNP), also known as long- term number portability, in a non-discriminatory manner in compliance with the FCC' rules and regulations and the guidelines of the FCC's North American Numbering Council's (NANC) Local Number Portability Administration (LNPA) Working Group andthe Industry Numbering Committee (lNC) of the Alliance for Telecommunications Industry Solutions (ATIS). Unless specifically excluded in Section 10.6 below, all telephone numbers assigned to an End User Customer are available to be ported through LNP. Mass calling events shall be handled in accordance with the industry non-LRN recommendation (NANC's High Volume Call-In Networks dated February 18 1998). 10.Each Party shall use reasonable efforts to facilitate the expeditious deployment of LNP. The Parties shall comply with the processes and implementation schedules for LNP deployment prescribed by the FCC. In accordance with industry guidelines , the publications of LNP capable End Office Switches and the schedule and April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) status for future deployment will be identified in the Local Exchange Routing Guide (LERG). 10.In connection with the provision of LNP , the Parties agree to support and comply with all relevant requirements or guidelines that are adopted by the FCC, or that are agreed to by the Telecommunications industry as a national industry standard. 10.2.4 Owest will coordinate LNP with Unbundled Loop cutovers in a reasonable amount of time and with minimum service disruption, pursuant to the Unbundled Loop provisions identified in Section 9.2 of the Agreement. CLEC will coordinate with Owest for the transfer of the Owest Unbundled Loop coincident with the transfer of the End User Customer s service to Owest in a reasonable amount of time and with minimum service disruption. For coordination with Loops not associated with Owest's Unbundled Loop offering, CLEC may order the LNP managed cut, as described in Section 10.5.4 below. 10.2.4.Parties understand that LNP order activity must be coordinated with facilities cutovers in order to ensure that the End User Customer is provided with uninterrupted service. If the Party porting the telephone number experiences problems with its port or provision of its Loop, and needs to delay or cancel the port and any Loop disconnection, that Party shall notify the other Party immediately. Parties will work cooperatively and take prompt action to delay or cancel the port and any Loop disconnection in accordance with industry (LNPA' National Number Porting Operations Team), accepted procedures to minimize End User Customer service disruptions. 10.2.4.Parties shall transmit a port create subscription or port concurrence message to the NPAC, in accordance with the FCC's LNPA Working Group s guidelines. Owest will routinely send a concurrence message within the time frames established by the industry. 10.The Parties agree to implement LNP within the guidelines set forth by the generic technical requirements for LNP as specified in Section 21 (Network Standards) of the Agreement. 10.Neither Party shall be required to provide Local Number Portability for telephone numbers that are excluded by FCC rulings (e.g. 500 and 900 NPAs, 950 and 976 NXX number services). 10.After an End Office Switch becomes equipped with LNP, all NXXs assigned to that End Office Switch will be defined as portable, to the extent Technically Feasible, and translations will be changed in each Party s Switches so that the portable NXXs are available for LNP database queries. When an NXX is defined as portable , it will also be defined as portable in all LNP-capable End Office Switches that have direct trunks to the End Office Switch associated with the portable NXX. 10.Each Party shall offer Local Number Portability to End User Customers for any portion of an existing DID block without being required to port the entire block of DID telephone numbers. Each Party shall permit End User Customers who port a portion of DID telephone numbers to retain DID service on the remaining portion of the April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) DID telephone numbers. 10.At the time of porting a telephone number via LNP from Qwest, Owest shall ensure that the LlDB entry for that telephone number is de-provisioned if the Qwest LlDB is not being used by CLEC. 10.10 Both Parties agree to follow the LNP End Office Switch request process established by the Parties and in compliance with industry guidelines. 10.11 NXX Migration, or Local Exchange Routing Guide Reassignment reassigns the entire Central Office Code (NXX) to CLEC's End Office Switch if the code is used solely for one End User Customer. Where one Party has activated an entire NXX for a single End User Customer, or activated a substantial portion of an NXX for a single End User Customer with the remaining telephone numbers in the NXX either reserved for future use or otherwise unused , if such End User Customer chooses to receive service from the other Party, the first Party shall cooperate with the second Party to have the entire NXX reassigned to an End Office Switch operated by the second Party through the NANP administrator. In addition, both Parties agree to cooperate arranging necessary updates and industry notification in the LERG (and associated industry databases, routing tables , etc.). Such transfer will be accomplished with appropriate coordination between the Parties and subject to appropriate industry lead- times (as identified in the LERG and the Central Office Code Administration guidelines) for movement of NXXs from one End Office Switch to another. Other applications of NXX migration will be discussed by the Parties as circumstances arise. 10.12 In connection with all LNP requests , the Parties agree to comply with the National Emergency Number Association (NENA) recommended standards for service provider Local Number Portability (NENA-02-011), as may be updated from time to time regarding unlocking and updating End User Customers' telephone number records in the 911/Automatic Location Information (All) database. The Current Service Provider shall send the 911 unlock record on the completion date of the order to the 911 database administrator. 10.13 Porting of Reserved Numbers. The End User Customers of each Party may port Reserved Numbers from one Party to the other Party via LNP. Qwest will port telephone numbers previously reserved by the End User Customer via the appropriate retail Tariffs until these reservations expire. Qwest will reserve telephone numbers in accordance with the FCC's rules. 10.14 Limits on Subscriber Relocation. Qwest and CLEC agree that an End User Customer may geographically relocate at the same time as it ports its telephone number, using LNP , to the New Service Provider; provided , however, that the Current Service Provider may require that the End User Customer s relocation at the time of the port to the New Service Provider be limited to the geographic area represented by the NXX of the ported telephone number. The Current Service Provider may not impose a relocation limitation on the New Service Provider or the New Service Provider subscribers that is more restrictive than that which the Current Service Provider would impose upon its own subscribers with telephone numbers having the same NXX as the telephone number(s) being ported. In addition, the Current Service Provider may not impose any restrictions on relocation within the same Rate Center by a ported End User April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) Customer while that End User Customer is served by the New Service Provider. 10.3 Service Management System 10.Each Party shall sign the appropriate NPAC user agreement(s) and obtain certification from the appropriate NPAC administrator(s) that the Party or the Party s Service Order Administration (SOA) and Local Service Management System (LSMS) vendor(s) has systems and equipment that are compatible with the NPAC' established protocols and that the application of such systems and equipment is compatible with the NPAC. 10.Each Party shall cooperate to facilitate the administration of the SMS through the process prescribed in the documents referenced in Section 21 (Network Standards) of the Agreement. 10.4 Database and Ouery Services 10.2.4.The LNP database provides the call routing information used by Qwest' End Office Switches and Tandem Switches to route CLEC's End User Customer s calls to a ported telephone number or to terminate calls to CLEC's End User Customers using a ported telephone number. Owest shall perform default LNP queries where CLEC is unable to perform its own query. CLEC shall perform default LNP queries where Qwest is unable to perform its own query. Owest query services and charges are defined in FCC Tariff #5, including End Office and Tandem Switch Default Query Charges which are contained in Tariff Section 13 (Miscellaneous Service) and Database Ouery Charges which are contained in Tariff Section 20 (CCSAC Service Applications). 10.2.4.For local calls to a NXX in which at least one (1) telephone number has been ported via LNP at the request of CLEC, the Party that owns the originating Switch shall query an LNP database as soon as the call reaches the first LNP-capable Switch in the call path. The Party that owns the originating Switch shall query on a local call to a NXX in which at least one (1) telephone number has been ported via LNP prior to any attempts to route the call to any other Switch. Prior to the first telephone number in a NXX being ported via LNP at the request of CLEC , Qwest may query all calls directed to the NXX, subject to the Billing provisions as discussed in Section 10.2.4.1 above and provided that Qwest queries shall not adversely affect the quality of service to CLEC' End User Customers as compared to the service Owest provides its own End User Customers. 10.2.4.A Party shall be charged for a LNP query by the other Party only if the Party to be charged is the N-1 Carrier and it was obligated to perform the LNP query but failed to do so. Parties are not obligated to perform the LNP query prior to the first port requested in a NXX. 10.2.4.4 On calls originating from a Party s network, the Party will populate , if Technically Feasible , the Jurisdiction Information Parameter (JIP) with the first six digits of the originating LRN in the SS7 Initial Address Message. 10.2.4.Each Party shall cooperate in the process of porting telephone numbers from one Carrier to another so as to limit service outage for the ported End User April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) Customer. Owest shall update its LNP database from the NPAC SMS data within fifteen (15) minutes of receipt of a download from the NPAC SMS. 10.Ordering 10.Both Parties shall comply with ordering standards as developed by the industry and as described in Section 12 (OSS) of the Agreement. LNP service is ordered via a Local Service Request and associated LNP forms. CLEC may order LNP either manually or through an electronic interface. The electronic gateway solution for ordering service is described in Section 12 (OSS) of this Agreement. 10.Standard Due Date Intervals. Service intervals for LNP are described below. These intervals include the time for Firm Order Confirmation (FOC). Orders received after 7:00 p.m. (Mountain time) are considered the next business day. The following service intervals have been established for LNP: Telephone Numbers Interval* To Port Simple (1 FR/1 FB)3 business days (includes FOC 24 hr interval) 4 business days (includes FOC 24 hr interval) 51 or more Project Basis Complex (PBX Trunks, ISDN Centrex) 5 business days (includes FOC 24 hr interval) 26 or more Project Basis Intervals for LNP with Unbundled Loops shall be governed by Section 9.2 (Unbundled Loops) of the Agreement. 10.Most LNP order activity is flow-through , meaning that the ten (10) digit unconditional trigger , or Line Side Attribute (LSA) trigger, can be set automatically. CLEC may request any Due Date/Frame Due Time (DD/FDT) where the trigger can be set automatically, although there may be some instances when Owest or the Number Portability Administration Center/Service Management System (NPAC/SMS) will provide prior electronic notice of specific blocks of time which cannot be used as a DD/FDT due to scheduled maintenance or other circumstances. If the DD/FDT on a flow-though cut is outside Owest's normal business hours for LNP, Owest will have personnel available in the repair center to assist in the event that CLEC experiences problems during the cut. In addition, Owest allows CLEC to request a managed cut on a 24 X 7 basis in those situations where a cut would otherwise have been flow-through , but where CLEC April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) has a business need to have Owest personnel dedicated to the cut. The terms and conditions for managed cuts are described in 10.5.4. 10.Owest will set the ten (10) digit unconditional trigger for telephone numbers to be ported , unless technically infeasible, by 11 :59 p. (local time) on the business day preceding the scheduled port date. (A 10-digit unconditional trigger cannot be set for DID services in AXE10 and DMS10 End Office Switches thus managed cuts are required, at no charge.) The ten (10) digit unconditional trigger and End Office Switch translations associated with the End User Customer s telephone number will not be removed, nor will Owest disconnect the End User Customer s Billing and account information , until 11 :59 m. (local time) of the next business day after the Due Date. CLEC is required to make timely notifications of Due Date changes or cancellations by 8:00 p. (mountain time) on the Due Date through a supplemental LSR order. In the event CLEC does not make a timely notification CLEC may submit a late notification to Owest as soon as possible but in no event later than 12:00 p. (mountain time) the next business day after the Due Date to Owest' Interconnect Service Center in the manner set forth below. For a late notification properly submitted , Owest agrees to use its best efforts to ensure that the End User Customer s service is not disconnected prior to 11 :59 p.m. of the next business day following the new Due Date or, in the case of a cancellation , no disruption of the End User Customer s existing service. Late notifications must be made by calling Owest's Interconnect Service Center followed by CLEC submitting a confirming supplemental LSR order. 10.5.4 LNP Managed Cut With CLEC-Provided Loop: A managed cut permits CLEC to select a project managed cut for LNP. Managed cuts are offered on a 24 X 7 basis. 10.5.4.The date and time for the managed cut requires up-front planning and may need to be coordinated between Owest and CLEC. All requests will be processed on a first come , first served basis and are subject to Owest's ability to meet a reasonable demand. Considerations such as system downtime, Switch upgrades, Switch maintenance , and the possibility of other CLECs requesting the same FDT in the same End Office Switch (Switch contention) must be reviewed. In the event that any of these situations would occur, Owest will coordinate with CLEC for an agreed upon FDT, prior to issuing the Firm Order Confirmation (FOC). In special cases where a FDT must be agreed upon , the interval to reach agreement will not exceed two (2) days. In addition, standard intervals will apply. 10.5.4.CLEC shall request a managed cut by submitting a Local Service Request (LSR) and designating this order as a managed cut in the remarks section of the LSR form. 10.5.4.CLEC will incur additional charges for the managed cut dependent upon the FDT. The rates are based upon whether the request is within Owest's normal business hours or out of hours. Owest's normal business hours are 7:00 a.m. to 7:00 p., End User Customer local time, Monday through Friday. The rate for managed cuts during normal business hours is the standard April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) rate. The rate for managed cuts out of hours, except for Sundays and Holidays is the overtime rate. Sundays and Holidays are at premium rate. 10.5.4.4 Charges for managed cuts shall be based upon actual hours worked in one-half (112) hour increments. Exhibit A of this Amendment contains the rates for managed cuts. CLEC understands and agrees that in the event CLEC does not make payment for managed cuts, unless disputed as permitted under Section 5.4 (Payment) of the Agreement, Owest shall not accept any new LSR requests for managed cuts. 10.5.4.Owest will schedule the appropriate number of employees prior to the cut, normally not to exceed three (3) employees, based upon information provided by CLEC. CLEC will also have appropriate personnel scheduled for the negotiated FDT. If CLEC's information is modified during the cut, and, as a result, non-scheduled employees are required , CLEC shall be charged a three (3) hour minimum callout charge per each additional non-scheduled employee. If the cut is either cancelled, or supplemented to change the Due Date, within twenty-four (24) hours of the negotiated FDT, CLEC will be charged a one person three (3) hour minimum charge. If the cut is cancelled due to a Owest error or a new Due Date is requested by Owest within twenty-four (24) hours of the negotiated FDT, Owest may be charged by CLEC one person three (3) hour minimum charge as set forth in Exhibit A. 10.5.4.In the event that the LNP managed cut conversion is not successful, CLEC and Owest agree to isolate and fix the problem in a timeframe acceptable to CLEC or the End User Customer. If the problem cannot be corrected within an acceptable timeframe to CLEC or the End User Customer CLEC may request the restoral of Owest service for the ported End User Customer. Such restoration shall begin immediately upon request. If CLEC is in error then a supplemental order shall be provided to Owest. If Owest is in error no supplemental order or additional order will be required of CLEC. 10.5.4.Owest shall ensure that any LNP order activity requested in conjunction with a managed cut shall be implemented in a manner that avoids interrupting service to the End User Customer, including, without limitation ensuring that the End User Customer s Owest Loop will not be disconnected prior to confirmation that CLEC's Loop has been successfully installed. 10.Maintenance and Repair 10.Each Party is responsible for its own End User Customers and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. End User Customers will be instructed to report all cases of trouble to their Current Service Provider. 10.Each Party will provide its respective End User Customers the correct telephone numbers to call for access to its respective repair bureau. Each Party will provide its repair contact telephone numbers to one another on a reciprocal basis. 10.Owest will work cooperatively with CLEC to isolate and resolve trouble April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) reports. When the trouble condition has been isolated and found to be within a portion of the Owest network, Owest will perform standard tests and isolate and repair the trouble within twenty-four (24) hours of receipt of the report. 10.6.4 Owest will proactively test new Switch features and service offerings to ensure there are no problems with either the porting of telephone numbers or calls from Owest End User Customers to CLEC End User Customers with ported telephone numbers or vice versa. 10.Rate Elements 10.Owest will comply with FCC and Commission rules on cost recovery for Local Number Portability. April 25, 2007/msd/DIECA dba Covad/LNP/ID Amendment to CDS-050818-0009 - (from 4-30-07 Template) Exhibit A - Idaho DIECA dba Covad Amendment Notes Recurring Non-jJ ;;: Recurrin!!Per Mile Recurrin!!='ico ~ 10.0lAncillary Services 10.Local Number Portability 10,LNP Queries See FCC See FCC Tariff #1 Tariff #1 Section 13 &Section 13 & 10.LNP Manaaed Cuts 10,Standard Manaaed Cuts, per Person, per Hall Hour $26. 10.Overtime Manaoed Cuts, per Person, oer Hall Hour $34. 10.Premium Manaaed Cuts, per Person, per Half Hour $42. NOTES: ICost Docket QWE-01-11, Order No. 29408 (Januarv 5 2004\ rates effective Januarv 5, 2004. Owest Idaho Negotiation s Template Exhibit A Eleventh Revision April 30, 2007 Page 1 of 1