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Home My WebLink About20041101Application.pdf()O l:f 2... TO E L ' '- ' \: i' C \J ~ I;\ \~ l.J ~- Ii I- :::: ! EO IT1 r~- '-_ 101 S. Capitol Boulevard, Suite 1900 Boise, Idaho 83702 main 208.389.9000 fax 208.389.9040 www.stoel.com 711111 fIrr ?Pt" 4: 30t.. ~,tt ..t \.; ,~, i t,.. ATTORNEYS AT LAW ' :: i,- ...,' ,!,,.-- , jTtLj ' \1.-_:) Lur'1rl1:)~\Or October 27, 2004 MARY S. HOBSON Direct (208) 387-4277 mshobsonCiYstoel.com VIA HAND DELIVERY Jean D. Jewell Idaho Public Utilities Commission 472 West Washington Street O. Box 83720 Boise, ID 83720-0074 /r."I , ~. (:' .-j /) e.:- lA..-J L~ - -- 1' ' ,?--:.::;, Re:Qwest/Northstar Telecom, Inc. QPPTM Agreement Dear Ms. Jewell: Qwest Corporation ("Qwest") and Northstar Telecom, Inc. ("Customer ) recently executed a commercial agreement "Master Services Agreement" together with an attachment marked Exhibit 1 the "Qwest Platform PlusTM Service." Together, these documents shall hereinafter be termed the "QPPTMAgreement." I am submitting with this letter a courtesy copy of the QPPTM Agreement for informational purposes only. The reason that I am submitting the QPPTM agreement for informational purposes only is because Qwest believes that Section 252(e) of the Federal Telecommunications Act, 47 C. 9 252(e), does not require filing of the QPPTM Agreement for approval with state commissions. As you are likely aware, the D.C. Circuit Court of Appeals' decision in what has been termed USTA II became effective on June 16 2004.1 In USTA II the D.C. Circuit vacated various rules promulgated by the FCC, including but not limited to the requirement that incumbent local exchange carriers ("ILECs ) unbundle certain network elements pursuant to Section 251(c)(3), including but not limited to switching and shared transport. As stated by the FCC, the Section 252( e) filing obligation applies to "an agreement that creates an ongoing obligation pertaining to resale, number portability, dialing parity, access to rights-of-way, reciprocal compensation, interconnection, unbundled network elements, or collocation.,,2 Combining the impact of the D.C. Circuit's opinion with the FCC's Declaratory Ruling United States Telecom Ass 'n. FCC Case No. 00-1012, (Decided March 2 2004). In the Matter of Qwest Communications International Inc. Petition for Declaratory Ruling on the Scope of the Duty to File and Obtain Prior Approval of Negotiated Contractual Arrangements under Section 252(a)(l), para. 8 (emphasis that of the FCC). 0 reg 0 Washington California Boise-177499.1 0029164-00016 Utah Idaho Jean D. Jewell Idaho Public Utilities Commission October 27, 2004 Page 2 regarding Section 252(e), there are no Section 251(c)(3) obligations upon the incumbent to provide switching and shared transport as an unbundled network element, and thus there are no Section 252( e) filing obligations associated with the QPPTM Agreement. The QPPTM Agreement is posted to the Qwest Wholesale website in its entirety and is available to all carriers that assume all of the terms and obligations assumed by Customer. Further, Qwesthas filed the Agreement with the FCC under 47 U.C. 9211(a). Please contact me with any questions you may have. Very truly yours IJ//A/lAf.#o~ ~;;~ ~~son MSH:blg Enclosure ' , Boise-177499.10029164-00016 aWEST MASTER SERVICES AGREEMENT This Master Services Agreement, which includes this signature page, the subsequent general terms and conditions, the Rate Sheet for each applicable state, Exhibit 1 (Owest Platform Plus Service), and Attachment A to Exhibit 1 (Performance Metrics) attached hereto or incorporated herein by reference (collectively the " Agreement") is entered into between Owest Corporation ("Owest") and NorthStar Telecom, Inc. a wholly owned subsidiary of Midwest Marketing Group, Inc ("CLEC") (each identified for purposes of this Agreement in the signature blocks below, and referred to separately as a "Party" or collectively as the "Parties ), on behalf of itself and its Affiliates. This Agreement may be executed in count~rparts. This Agreement shall become effective on the Effective Date. The undersigned Parties have read and agree to the terms and conditions set forth in the Agreement. By: ( Name ): ( Title J: Date: NorthStar Telecom, Inc. a wholly owned subsidiary of Midwest Marketing Group, Inc OWEST CORPORATION: By: t'~ (Name): ')'1I1A:...T-r a'" l..A /f€..ie (Title): P~cES 11) e. AI-r Date: '0 I' 'II 2,0" c..t NOTICE INFORMATION: All written notices required under the Agreement shall be sent to the following: To Owest Corp. 1801 California Street. Suite 2420 Denver. CO 80202 Phone #: 303~965-3029 Facsimile #: 303'-896-7077 mail: Intagree CiY awestcom Attention: Manaaer-Interconnection To Northstar Telecom, Inc. 1101 Hills Road Fremont. NE 68025 Phone #: 402-753-0057 Facsimile #: 402-721-8845 E-mail: matoCiYmmai.net Attention: Matt O'Flahertv. President With copy to:Owest c/o 1801 California Street, Suite 4900 Denver, Colorado 80202 Facsim ile #: 1-303-295-6973 Attention: Corporate Counsel, Wholesale Reference: MSA for Owest Platform Plus Service APPLICABLE SERVICES:APPLICABLE STATES: Owest agrees to offer and CLEC intends to purchase the Services indicated below by CLEC's signatory initialing on the applicable blanks: Owest agrees to offer and CLEC intends to purchase Owest Platform Plus OPP") service in the states indicated below by CLEC'signatory initialing on the applicable blanks: Exhibit 1 - Owest Platform Plus Service .L&. Arizona Colorado Idaho Iowa Minnesota Montana Nebraska New Mexico North Dakota Oregon South Dakota. Utah Washington Wyoming...l!!:J&. The Parties may amend the Owest Master Services Agreement in writing from time to time to include additional products and services. October 5, 2004/pjdlNorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041 005-0016 Page 1 of 14 MN CDS-041005-000a MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 aWEST MASTER SERVICES AGREEMENT GENERAL TERMS AND CONDITIONS WHEREAS , CLEC previously purchased on an unbundled basis from Owest certain combinations of network elements, ancillary functions and additional features, including without limitation the local loop, port, switching, and shared transport combination commonly known as unbundled network element platform ("UNE- WHEREAS such UNE-P arrangements were previously obtained by CLEC under the terms and conditions of certain interconnection agreements ("ICA"), including without limitation in certain states Owest's statement of generally available terms ("SGAT"); WHEREAS both CLEC and Owest acknowledge certain regulatory uncertainty in light of the DC Circuit Court's decision in United States Telecom Association v. FCC, 359 F.3d 554 (March 2, 2004) ("DC Circuit Mandate ), with respect to the future existence, scope, and nature of Owest's obligation to provide such UNE-P arrangements under the Communications Act (the "Act"); and WHEREAS to address such uncertainty and to create a stable arrangement for the continued availability to CLEC from Owest of services technically and functionally equivalent to the June 14, 2004 UNE-P arrangements the parties have contemporaneously entered into ICA amendments; Now, therefore, in consideration of the terms and conditions contained herein, CLEC and Owest hereby mutually agree as follows: 1. Definitions. . Capitalized terms used herein are defined inAddendum 1. 2. Effective Date This Amendment shall become effective upon the latest execution date by the Parties. ("Effective Date 3. Term The term of this Agreement shall begin on the Effective Date and shall continue through July 31 , 2008. At any time within 6 months prior to expiration of the Agreement, either Party may provide notice of renegotiation. The Parties shall meet and negotiate in good faith a transition of existing customers. Upon mutual agreement, the term of the Agreement may be extended upon the same terms and conditions for no more than one (1) extension period and such extension period shall not exceed six (6) months to allow CLEC to transition its customers to other services. In the event that at the expiration of the Agreement or of the extension period, as the casemay be CLEC has any remaining customers served under this Agreement, Owest may immediately convert GLEC to an equivalent alternative service at market-based wholesale rates. 4. ScoDe of Aareement: Service Provisionina: Controllina Documents: Chanae - of Law: Eliaibilitv for Services under this Aareement: Non-ADDlicabilitv of Chanae Manaaement Process. The services described in this Agreement will only be provided in Owest's incumbent LEC service territory in the states of Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyom ing. Each of the Services shall be provided pursuant to the terms and conditions of this Agreement. In the event of a conflict between the terms of any Service Exhibit attached hereto and these' General Terms and Conditions, the Service Exhibit shall control. The terms of this Agreement, including any Annex or Service Exhibit, shall supersede any inconsistent terms and conditions contained in an Order Form. CLEC acknowledges and agrees that the Services shall be offered by Owest pursuant to this Agreement and are subject to (i) compliance with all applicable laws and regulations; and (ii) obtaining any domestic or foreign approvals and authorizations required or advisable. The provisions in this Agreement are intended to be compliance with and based on the existing state of the law, rules regulations and interpretations thereof, including but not limited to Federal rules, regulations, and laws, as of the Effective Date regarding October 5, 2004/pjdlNorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 NO CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041005-0017 Owest's obligation under Section 271 of the Act to continue to provide certain Network Elements ("Existing Rules ). Nothing in thisAgreement shall be deemed an admission by Owest or CLEC concerning the interpretation or effect of the Existing Rules or an admission by Owest or CLEC that the Existing Rules should not be changed, vacated, dismissed, stayed or modified. Nothing in this Agreement shall preclude or estop Owest or CLEC from taking any position in any forum concerning the proper interpretation or effect of the Existing Rules or concerning whether the Existing Rules should be changed, vacated, dismissed, stayed or modified.4.4 If a change in law, rule, or regulation materially impairs a Party's ability to perform or obtain a benefit under this Agreement, both Parties agree to negotiate in good faith such changes as may be necessary to address such material impairment. To receive services under this Agreement, CLEC must be a certified CLEC under applicable state rules. CLEC may not purchase or utilize services or Network Elements covered under this Agreement for its own administrative use or for the use by an Affiliate. Except as otherwise provided in this Agreement, the Parties agree that Network Elements and services provided under this Agreement are not subject to the Owest WholesaleChange Management Process ("CMP") requirementsOwest's Performance Indicators (PID), Performance Assurance Plan (PAP), or any other wholesale service quality standards liquidated damages, and remedies. Except as otherwise provided CLEC hereby waives anyrights it may have under the PID, PAP and all other wholesale service quality standards, liquidated damagesand remedies with respect to Network Elements andservices provided pursuant to this Agreement. Notwithstanding the foregoing, CLEC proposed changes toOPP attributes and process enhancements will be communicated through the standard account interfaces. Change requests common to shared systems and processes subject to CMP will continue to be addressed via the CMP procedures. 5. CLEC Information. CLEC agrees to work with Owest in good faith to promptly complete or update, as applicable, Owest's New Customer Ouestionnaire" to the extent that CLEC has notalready done so, and CLEC shall hold Owest harmless for anydamages to or claims from CLEC caused by CLEC'failure to complete or update the questionnaire. Page 2 of 14 NM CDS-041 005-0012 OR CDS-041 005-0013 SO CDS-041 005-0014 UT CDS-041 005-0015 aWEST MASTER SERVICES AGREEMENT Financial Terms. Rates and Terms Each attached Service Exhibit specifies the description terms, and conditions specific to that Network Element or service. The applicable rates. for each Network Element or service contained in a Service Exhibit shall be contained in the applicable Rate Sheets, the contents of which are incorporated into this Agreement by reference. The Parties agree that the rates set forth in the Rate Sheet are just and reasonable. The Parties agree that no rates, charges, costs, or fees shall apply to the Network Elements or services provided under this Agreement other than as is set forth in the Rate Sheets. The rates will not necessarily include Taxes, fees, or surcharges. No Taxes, fees, or surcharges shall apply to the OPpTM service except such Taxes, fees and surcharges as apply to the UNE-P service as of June 14, 2004 unless a subsequent change in applicable law requires th~ applicability of new or additional Taxes, fees, or surcharges to the OPpTM service. Taxes. Fees. and other GovernmentallmDositions All charges for Services provided herein are exclusive of any federal, state, or local sales, use, excise, gross receipts, transaction or similar taxes, fees or surcharges ("Tax" or "Taxes ). Taxes resulting from the performance of this Agreement shall be borne by the Party upon which the obligation for payment is imposed under Applicable Law, even if the obligation to collect and remit such Taxes is placed upon the other Party. However, where the selling Party is specifically permitted by an Applicable Law to collect such Taxes from the purchasing Party, such Taxes shall be borne by the Party purchasing the services. Each Party is responsible for any tax on its corporate existence, status or income. Taxes shall be billed as a separate item on the invoice in accordance with Applicable Law. The Party billing such Taxes shall, at the written request of the Party billed, provide the billed Party with detailed information regarding billed Taxes, including the applicable Tax jurisdiction, rate, and base upon which the Tax is applied. If either Party (the Contesting Party) contests the application of any Tax collected by the other Party (the Collecting Party), the Collecting Party shall reasonably cooperate in good faith with the Contesting Party's challenge, provided that the Contesting Party pays any reasonable costs incurred by the Collecting Party. The Contesting Party is entitled to the benefit of any refund or recovery resulting from the contest, provided that the Contesting Party has paid the Tax contested. If the purchasing Party provides the selling Party with a resale or other exemption certificate, the selling Party shall exempt the purchasing Party if the. purchasing Party accepts the certificate in goodfaith. If a Party becomes aware that any Tax is incorrectly or erroneously collected by that Party from the other Party or paid by the other Party to that Party, that Party shall refund the incorrectly or erroneously collected Tax or paid Tax to the other Party. Each Party shall be solely responsible for all taxes on its own business, the measure of which is its own net income or net worth and shall be responsible for any related tax filings, payment, protest audit and litigation. Each Party shall be solely responsible for the billing, collection and proper remittance of all applicable Taxes relating to its own services provided to its own customers. Intellectual ProDertv Except for a license to use any facilities or equipment (including software) solely for the purposes of this Agreement or to receive any service solely (a) as provided in this Agreement or (b) as specifically required by the then-applicable federal rules and regulations relating to the Network Elements or service provided under October 5, 2004/pjd/NorthStar Telecom , Inc. Qwest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009. ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005~0017 this Agreement, nothing contained within this Agreement shall be construed as the grant of a license, either express or implied, with respect to any patent, copyright, trade name, trade mark, service mark trade secret, or other proprietary interest or intellectual property, now or hereafter owned, controlled or licensable by either Party. Nothing in this Agreement shall be construed as the grant to the other Party of any rights or licenses to trade or service marks. Subject to the general Indemnity provisions of this Agreement, each Party (an Indemnifying Party) shall indemnify and hold the other Party (an Indemnified Party) harmless from and against any loss, cost, expense or liability arising out of a claim that the services provided by the Indemnifying Party provided or used pursuant to the terms of this Agreement misappropriate or otherwise violate the intellectual property rights of any third party. The obligation for indemnification recited in this paragraph shall not extend infringement which results from (a) any combination of the facilities or services of the Indemnifying Party with facilities or services of anyother Person (including the Indemnified Party but excluding the Indemnifying Party and any of its Affiliates), which combination is not made by or at the direction of the Indemnifying Party or is not reasonably necessary. to CLEC's use of the Network Elements andservices offered by Owest under this Agreement or (b) any modification made to the facilities or services of the Indemnifying Party by, on behalf of, or at the request of the Indemnified Party and not required by the Indemnifying Party. In the event of any claim , the Indemnifying Party may, at its sole option (a) obtain the right for the Indemnified Party to continue to use the facility or service; or (b) replace or modify the facility or service to make such facility or service non-infringing. If the Indemnifying Party is not reasonably able to obtain the right for continued use or to replace or modify the facility or service as provided in the preceding sentence and either (a) the facility or service is held to be infringing by a court of competent jurisdiction or (b) the Indemnifying Party reasonably believes that the facility or service will be held to infringe, the Indemnifying Party shall notify the Indemnified Party and the Parties shall negotiate in good faith regarding reasonable modifications to this Agreement necessary to (1) mitigate damage or comply with an injunction which may result from such infringement or (2) allow cessation of further infringement. The Indemnifying Party may request that the Indemnified Party take stepsto mitigate damages resulting from the infringement or alleged infringement including, but not limited to, accepting modifications to thefacilities or services, and such request shall not be unreasonably denied. To the extent required under applicable federal and state law, Owest shall use commercially reasonable efforts to obtain, from its vendors who have licensed intellectual property rights to Owest in connection with facilities and services provided hereunder, licenses under such intellectual property rights as necessary for CLEC to use such facilities and services as contemplated hereunder and at least in the same manner used by Owest for the facilities and services provided hereunder. Owest shall notify CLEC immediately in the event that Owest believes it has used its commercially reasonable efforts to obtain such rights, but has been unsuccessful in obtaining such rights. Nothing in this subsection shall be construed in any way to condition, limit, or alter a Party's indemnification obligations under Section 7. preceding. 7.4 Except as expressly provided in this Intellectual Property Section, nothing in this Agreement shall be construed as the grant of a license, either express or implied, with respect to any patent, copyright logo, trademark, trade name, trade secret or any other intellectual property right now or hereafter owned, controlled or licensable byeither Party. Neither Party may use any patent, copyright, logo trademark, trade name, trade secret or other intellectual property rights Page 3 of 14 NM CDS-041 005-0012 OR CDS-041005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 aWEST MASTER SERVICES AGREEMENT of the other Party or its Affiliates without execution of a separate agreement between the Parties. Neither Party shall without the express written permission of the other Party, state or imply that: 1) it is connected, or in any way affiliated with the other or its Affiliates; 2) it is part of a joint business association or any similar arrangement with the other or its Affiliates; 3) the other Party and its Affiliates are in any way sponsoring, endorsing or certifying it and its goods and services; or 4) with respect to its marketing, advertising or promotional activities or materials, the services are in any way associated with or originated from the other Party or any of its Affiliates. Nothing in this paragraph shall prevent either Party from truthfully describing the Network Elements and services it uses to provide service to its End User Customers, provided it does not represent the Network Elements and services as originating from the other Party or its Affiliates or otherwise attempt to sell its End User Customers using the name of the other Party or its Affiliates. Owest and CLEC each recognize that nothing contained in this Agreement is intended as an assignment or grant to the other of any right, title or interest in or to the trademarks or service marks of the other (the Marks) and that this Agreement does not confer any right or license to grant sublicenses or permission to third parties to use the Marks of the other and is not assignable. Neither Party will do anything inconsistent with the other s ownership of their respective Marks, and all rights, if any, that may be acquired by use of the Marks shall inure to the benefit of their respective owners. The Parties shall comply with all Applicable Law governing Marks worldwide and neither Party will infringe the Marks of the other. Since a breach of the material provisions of this Section 7 may cause irreparable harm for which monetary damages may be inadequate, in addition to other available remedies, the non-breaching Party may seek injunctive relief. Financial ResDonsibilitv. Pavment and Security Pavment Obliaation Amounts payable under this Agreement are due and payable within thirty (30) calendar Days after the date of invoice (payment due date). If the payment due date is a Saturday, the payment shall be due on the previous Friday; if the payment due date is otherwise not a business day, the payment shall be due the next business day. Invoices shall be sent electronically, and shall bear the date on which they are sent, except that invoices sent on a day other than a business day shall be dated on the next business day. Cessation of Order Processina.Owest may discontinue processing orders for Network Elements and services provided pursuant to this Agreement for the failure of CLEC to make full payment for the relevant services, less any good faith disputed amount as provided for in this Agreement, for the relevant services provided under this Agreement within thirty (30) calendar Days following the payment due date provided that Owest has first notified CLEC in writing at least ten (10) business days prior to discontinuing the processing of orders for the relevant services. If Owest does not refuse to accept additional orders for the relevant services on the date specified in the ten (10) business days notice, and CLEC's non- compliance continues, nothing contained herein shall preclude Owest' right to refuse to accept additional orders for the relevant services from CLEC without further notice. For order processing to resume, CLEC will be required to make full payment of all past-due charges for the relevant services not disputed in good faith under this Agreement, and Owest may require a deposit (or recalculate the deposit) pursuant to Section 8.5. In addition to other remedies that may be available at law October 5, 2004/pjdlNorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA CDS-041005-0016 MN CDS-041005-0008 MT CDS-041 005-0009 NO CDS-041 005-0010 NE CDS-041005-0011 WY CDS-O41 005-0017 or equity, CLEC reserves the right to seek equitable relief including injunctive relief and specific performance. Disconnection. Owest may disconnect any and all relevant Network Elements and services provided under this Agreement for failure by CLEC to make full payment for such Network Elements or services, less any disputed amount as provided for in this Agreement for the relevant services provided under this Agreement within sixty (60) calendar Days following the payment due date provided that Owest has first notified CLEC in writing at least thirty (30) days prior to disconnecting the relevant services. CLEC will pay the applicable reconnect charge set forth in the Rate Sheet required to reconnect Network Elements and services for each End User Customer disconnected pursuant to this paragraph. In case of such disconnection, all applicable undisputed charges, including termination charges, shall become due. If Owest does not disconnect CLEC' service(s) on the date specified in the thirty (30) day notice, and CLEC's noncompliance continues, nothing contained herein shall preclude Owest's right to disconnect any or all relevant services of the non-complying Party without further notice. Owest shall provide a subsequent written notice at least two (2) business days prior to disconnecting service. Disconnect of certain Network Elements or services under this Agreement with respect to which CLEC has failed to pay undisputed charges shall not trigger the disconnection of Network Elements or services for which CLEC has paid all undisputed charges, and Owest shall be permitted to disconnect under this section only those Network Elements or services for which CLEC fails to pay all undisputed charges prior to the expiration of the applicable thirty- day or two business day notice period. For reconnection of the non- paid service to occur, CLEC will be required to make full payment of all past and current undisputed charges under this Agreement for the relevant services and Owest may require a deposit (or recalculate the deposit) pursuant to Section 8.5. Both Parties agree, however, that the application of this Section 8.3 will be suspended for the initial three (3) Billing cycles of this Agreement and will not apply to amounts billed during those three (3) cycles. In addition to other remedies that may be available at law or equity, each Party reserves the right to seek equitable relief, including injunctive relief and specific performance. Notwithstanding the foregoing, Owest shall not effect a disconnection pursuant to this section in such manner that CLEC may not reasonably. comply with Applicable Law concerning End User Customer disconnection and notification, provided that, the foregoing is subject to CLEC's reasonable diligence in effecting such compliance. Billina DisDutes.Should either Party dispute, in good faith and withhold payment on any portion ofthe nonrecurring charges or monthly Billing under this Agreement, the Parties will notify each other in writing within fifteen (15) calendar days f0110wing the payment due date identifying the amount, reason and rationale of such dispute. At a minimum, each Party shall pay all undisputed amounts due to the other Party. Both CLEC and Owest agree to expedite the investigation of any disputed amounts, promptly provide all documentation regarding the amount disputed that is reasonably requested, and work in good faith in an effort to resolve and settle the dispute through informal means prior to initiating any other rights or remedies. 8.4.If a Party disputes charges and does not pay such charges' by the payment due date, such charges may be subject to late payment charges. If the disputed charges have been withheld and the dispute is resolved in favor of Owest, the withholding Party shall pay the disputed amount and applicable late payment charges no later than the next Bill Date following the resolution. The withholding Party may not continue to withhold the disputed amount following the initial resolution while pursuing further dispute resolution. the disputed charges have been withheld and the dispute is Page 4 of 14 NM CDS-041 005-0012 OR CDS-041 005-0013 SO CDS-041 005-0014 UT CDS-041 005-0015 aWEST MASTER SERVICES AGREEMENT resolved in favor of the disputing Party, Owest shall credit the bill of the disputing Party for the amount of the disputed charges and any late payment charges that have beenassessed no later than the second Bill Date after the resolution of the dispute. If a Party pays the disputed charges and the dispute is resolved in favor of Owest, no further action is required. 8.4.If a Party pays the charges disputed at the time of payment or at any time thereafter pursuant to Section 8.4. and the dispute is resolved in favor of the disputing Party Owest shall, no later than the next Bill Date after the resolution of the dispute: (1) credit the disputing Party s bill for the disputed amount and any associated interest or (2) pay the remaining amount to CLEC, if the disputed amount is greater than the bill to be credited. The interest calculated on the disputed amounts will be the same rate as late payment charges. In no event, however, shall any late payment charges be assessed on any previously assessed late payment charges. 8.4.If a Party fails to bill a charge or discovers an error on a bill it has already provided to the other Party, or if a Party fails to dispute a charge and discovers an error on a bill it has paid after the period set forth in Section 8.4, the Party may dispute the bill at a later time through an informal process notwithstanding' the requirements of Section 8.4, but subject to the Dispute Resolution provision of this Agreement, and Applicable Law. Security Deposits In the event of a material adverse change in CLEC'financial condition subsequent to the Effective Date, Owest may request a security deposit. A "material adverse change in financial condition" shall mean a Party is a new CLEC with no established credit history, or is a CLEC that has not established satisfactory credit with Owest, or the Party is repeatedly delinquent in making its payments, or the Party is being reconnected after a disconnection of service or discontinuance of the processing of orders by the Billing Party due to a previous undisputed nonpayment situation. The Billing Party may require a deposit to be held as security for the payment of charges before the orders from the billed Party willbe provisioned and completed or before reconnection of service. Repeatedly delinquent" means any payment of a material amount of total monthly billing under the Agreement received thirty (30) calendar Days or more after the payment due date, three (3) or more times during a twelve (12) month period. The INITIAL deposit may not exceed the estimated total monthly charges for an average two (2) month period within the 151 three (3) months for all services. The deposit may be a surety bond if allowed by the applicable Commission regulations, a letter of credit with terms and conditions acceptable to the Billing Party, or some other form of mutually acceptable security such as a cash deposit. The deposit may be adjusted by the billing party's actual monthly average charges, payment history under this agreement, or other relevant factors, but in no event shall the security deposit exceed five million dollars ($5 000 000.00). Required deposits are due and payable within thirty (30) calendar Days after demand and non-payment shall be subject to 8.2 and 8.3 of this Section. Interest on Deposits. Any interest earned on cash deposits shall be credited to GLEC in the amount actually earned or at the rate set forth in Section 8.7 below, whichever is lower, except as otherwise required by law, provided that, for elimination of doubt, the Parties agree that such deposits shall not be deemed subject to state laws or regulations relating to consumer or End User Customer cash deposits. Cash deposits and accrued interest, if applicable, will be credited to CLEC's account or refunded, as appropriate , - upon the earlier of the October 5, 2004/pjd/NorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041005-0017 expiration of the term of the Agreement or the establishment satisfactory credit with Owest, which will generally be one full year timely payments of undisputed amounts in full by CLEC. Upon a material change in financial standing, CLEC may request and Owest will consider a recalculation of the deposit. The fact that a deposit has been made does not relieve CLEC from any requirements of this Agreement. Late Pavment Penaltv If any portion of the payment is received by Owest after the payment due date as set forth above, or if any portion of the payment is received by Owest in funds that are not immediately available, then a late payment penalty shall be due to Owest. The ,late payment penalty shall be the portion of the payment not received by the payment due date multiplied by a late factor. The late factor shall be the lesser of: (1) The highest interest rate (indecimal value) which may be levied by law for commercial transactions compounded daily for the number of days from the payment due date to and including the date that the CLEC actuallymakes the payment to the Company, or (2) 0.000407 per day, compounded daily for the number of days from the payment due date to and including the date that the CLEG actually makes the payment to Owest. Notice to End User Customers. CLEC shall be responsible for notifying its End User Customers of any pending disconnection of a non-paid service by CLEC, if necessary, to allow those End User Customers to make other arrangements for such non- paid services. 9. ConversionslTerminations. If CLEC is obtaining services from Owest under an arrangement or agreement that includes the application of termination liability assessment (TLA) or minimum period charges, and if GLEC wishes to convert such services to a serviceunder this Agreement, the conversion of such services will not be delayed due to the applicability of TLA or minimum period charges. The applicability of such charges is governed by the terms of the original agreement, Tariff or arrangement. Nothing herein shall be construed as expanding the rights otherwise granted by this Agreement or by law to elect to make such conversions. In the event Owest terminates the Provisioning any service to CLEC for any reason, CLEC shall be responsible for providing any and all necessary notice to its End User Customers of the termination. In no case shall Owest be responsible for providing such notice to GLEe's End User Customers. Owest shall only be required to notify CLEC of Owest's termination of the service on a timely basis consistent with FCC rules and notice requirements. 10. Customer Contacts GLEC, or CLEC' authorized agent, shall act as the single point of contact for its End User Customers' service needs , including without limitation, sales service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, colleCtion and inquiry. CLEC shall inform its End User Customers that they are End User Customers of CLEC. CLEC's End User Customers contacting Owest will be instructed to contact CLEC, and Owest's End User Customers contacting CLEC will be instructed to contact Owest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by. either Party will be referred to the proper provider of Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Owest or CLEC from discussing its products and services with CLEC's or Owest's End User Customers who call the other Party seeking such information. Page 5 of NM CDS-041 005-0012 OR CDS-041 005-0013 SO CDS-041 005-0014 UT GDS-041 005-0015 11.Defau It and Breach aWEST MASTER SERVICES AGREEMENT If either Party defaults in the payment of any amount due hereunder, or if either Party violates any other material provision of this Agreement including, but not limited to, Sections 6, 7, 8 and 35, and such default or violation continues for thirty (30) calendar Days after written notice thereof, the other Party may terminate this Agreement and seek relief in accordance with the Dispute Resolution provision, or any remedy under this Agreement. 12.limitation of liabilitv 12.To the extent the Agreement or an Exhibit contains an express remedy in the form of a quality of service credit or other liquidated damages in connection with services provided by Owest under this Agreement or for a failure to provide such services, suchcredit shall be deemed to be CLEC'sole remedy under thisAgreement for losses, damages, or other claims related to or connected with the events giving rise to the claim for quality of service credit. 12.Neither Party shall be liable to the other for indirect incidental, consequential, exemplary, punitive, or special damages, including (without limitation) damages for lost profits, lost revenues lost savings suffered by the other Party regardless of the form of action, whether in contract, warranty, strict liability, tort, including (without limitation) negligence of any kind and regardless of whether the Parties know the possibility that such damages could result. 12.Nothing contained in this Section 12 shall limit either Party' obligations of indemnification specified in this Agreement, nor shall this Section 12 limit a Party's liability for failing to make any payment due under this Agreement. 12.4 The foregoing limitations apply to all causes of actions and claims, including without limitation, breach of contract, breach of warranty, negligence, strict liability, misrepresentation and other torts. In any arbitration under this Agreement, the Arbitrator shall not be able to award, nor shall any party be entitled to receive damages not otherwise recoverable under this agreement. 12.Nothing contained in this Section shall limit either Partyliability to the other for willful misconduct, provided that, a Party' liability to the other Party pursuant to the foregoing exclusion, other than direct damages, shall be limited to a total cap equal to one hundred per cent (100%) of the annualized run rate of total amounts charged by Owest to CLEC under the Agreement. 13.Indemnitv13. 1 The Parties agree that unless otherwise specifically set forth in this Agreement the following constitute the sole indemnification obligations between and among the Parties: 13.Each Party (the Indemnifying Party) agrees to release, indemnify, defend and hold harmless the other Party and each of its officers, directors, employees and agents (each an Indemnitee) from and against and in respect of any loss, debt, liability, damage, obligation, claim, demand, judgment or settlement of any nature or kind known or unknown, liquidated or unliquidated including, but not limited to, reasonable costs and expenses (including attorneys fees), whether suffered, made, instituted, orasserted by any Person or entity, for invasion of privacy, bodily injury or death of any Person or Persons, or for loss October 5, 2004/pjdlNorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 13. upon: damage to, or destruction of tangible property, whether or not owned by others, resulting from the Indemnifying Party breach of or failure to perform under this Agreement, regardless of the form of action, whether in contract, warranty, strict liability, or tort including (without limitation) negligence of any kind. 13.In the case of claims or loss alleged or incurred by an End User Customer of either Party arising .out of or in connection with services provided to the End User Customer by the Party, the Party whose End User Customer alleged or incurred such claims or loss (the Indemnifying Party) shall defend and indemnify the other Party and each of its officers, directors employees and agents (collectively the Indemnified Party) against any and all such claims or loss by the Indemnifying Party s End User Customers regardless of whether the underlying service was provided or Network Element was provisioned by the Indemnified Party, unlessthe loss was caused by the gross negligence or willful misconduct of the Indemnified Party. The obligation to indemnify with respect to claims of the Indemnifying Party End User Customers shall not extend to any claims for physical bodily injury or death of any Person or persons, orfor loss, damage to, or destruction of tangible property, whether or not owned by others, alleged to have resulted directly from the negligence or intentional conduct of the employees, contractors, agents, or other representatives of the Indemnified Party. The indemnification provided herein shall be conditioned 13.The Indemnified Party shall promptly notify the Indemnifying Party of any action taken against the Indemnified Party relating to the indemnification. Failure toso notify the Indemnifying Party shall not relieve the Indemnifying Party of any liability that the Indemnifying Party might have, except to the extent that such failure prejudices the Indemnifying Party s ability to defend such claim. 13.If the Indemnifying Party wishes to defend against such action, it shall give written notice to the Indemnified Party of acceptance of the defense of such action. In such event, the Indemnifying Party shall have sole authority to defend any such action, including the selection of legal counsel, and the Indemnified Party may engage separate legal counsel only at its sole cost and expense. In the event that the Indemnifying Party does not accept the defense of the action, the Indemnified Party shall have the right to employ counsel for such defense at the expense of the Indemnifying Party. Each Party agrees to cooperate with theother Party in the defense of any such action and the relevant records of each Party shall be available to the other Party with respect to any such defense. 13.In no event shall the Indemnifying Party settle or consent to any judgment for relief other than monetary damages pertaining to any such action without the prior written consent of the Indemnified Party. In the event the Indemnified Party withholds consent the Indemnified Party may, at its cost, take over such defense, provided that, in such event, the Indemnifying Party shall not be responsible for, nor shall it be obligated to indemnify the relevant Indemnified Party against, any cost or liability in excess of such refused compromise or settlement. NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 Page 6 of 14 14.Limited Warranties. aWEST MASTER SERVICES AGREEMENT 14.1 Each party shall provide suitably qualified personnel to perform this Agreement and all services hereunder in a good and workmanlike manner and in material conformance with all applicable laws and regulations. 14.EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT OWEST SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, AS TO . ANY SERVICE OR NETWORK ELEMENT PROVIDED HEREUNDER. OWEST SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. 15. RelationshiD.Except to the limited extent expressly provided in this Agreement: (i) neither Party shall have the authority to bind the other by contract or otherwise or make any representations or guarantees on behalf of the other or otherwise act on the other behalf; and (ii) the relationship arising from this Agreement does not constitute an agency, joint venture, partnership, employee relationship, or franchise. 16.Assianment or Sale 16.CLEC may not assign or transfer (whether by operation of law or otherwise) this Agreement (or any rights or obligations hereunder) to a third party without the prior written consent of the other Party. Notwithstanding the foregoing, CLEC may assign or transfer this Agreement to a corporate Affiliate or an entity under its control or to a purchaser of substantially all or substantially all of CLEC's assets related to the provisioning of local services in the Owest region without the consent of Owest, provided that the performance of this Agreement by any such assignee is guaranteed by the assignor. A Party making an assignment or transfer permitted by this Section shall provide prior written notice to the other Party. Any attempted assignment or transfer that is not permitted is void ab initio. Without limiting the generality of the foregoing, this Agreement shall be binding upon and shall inure to the benefit of the Parties' respective successors and assigns. 16.In the event that Owest transfers to any unaffiliated party exchanges including End User Customers that CLEC serves in whole or in part through facilities or services provided by Owest under this Agreement, Owest shall ensure that the transferee shall serve as a successor to and fully perform all of Owest'responsibilities and obligations under this Agreement for a period of one-hundred-and- eighty (180) days from the effective date of such transfer or until such later time as the FCC may direct pursuant to the FCC's then applicable statutory authority to impose such responsibilities either as a condition of the transfer or under such other state statutory authority as may give it such power. In the event of such a proposed transfer, Owest shalluse best efforts to facilitate discussions between CLEC and the transferee with respect to transferee assumption of Owest' obligations after the above-stated transition period pursuant to theterms of this Agreement. 17. ReDortina Reauirements If reporting obligations orrequirements are imposed upon either Party by any third party or - regulatory agency in connection with either this Agreement or the services, including use of the services by CLEC or its End Users, the October 5, 2004/pjdlNorthStar Telecom, Inc, Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 W A COS-041005-0016 MN COS-041 005-0008 MT CDS-041 005-0009 NO COS-041 005-001 0 NE CDS-041005-0011 WY COS-041 005-0017 other Party agrees to assist that Party in complying with such obligations and requirements, as reasonably required by that Party. 18.Intentionallv Left Blank 19. Survival. The expiration or termination of this Agreement shall not relieve either Party of those obligations that by their nature are intended to survive. 20. Publicitv. Following the execution of this Agreement, the Parties may publish or use any publicity materials with respect to the execution, delivery, existence, or substance of this Agreement without the prior written approval of the other Party. Nothing in this section shall limit a Party s ability to issue public statements with respect to regulatory or judicial proceedings. 21.Confidentialitv 21.All Proprietary Information shall remain the property of the disclosing Party. A Party who receives Proprietary Information via an oral communication may request written confirmation that the materialis Proprietary Information. A Party who delivers Proprietary Information via an oral communication may request written confirmation that the Party receiving the information understands that the material is Proprietary Information. Each Party shall have the right to correct an inadvertent failure to identify information as Proprietary Information by giving written notification within thirty (30) Days after the information is disclosed. The receiving Party shall from that time forward, treat such information as Proprietary Information. 21.Upon request by the disclosing Party, the receiving Party shall return all tangible copies of Proprietary Information, whether written, graphic or otherwise, except that the receiving Party may retainone copy for archival purposes. 21.Each Party shall keep all of the other Party's Proprietary Information confidential and will disclose it on a need to know basis only. Each Party shall use the other Party's Proprietary Information only in connection with this Agreement and in accordance with Applicable Law. In accordance with Section 222 of the Act, when either Party receives or obtains Proprietary Information from the other Party for purposes of providing any Telecommunications Services or information services or both, that Party shall use such information onlyfor such purpose, and shall not use such information for its own marketing efforts. Neither Party shall use the other Partys Proprietary Information for any other purpose except upon such terms and conditions as may be agreed upon between the Parties in writing. Violations of these obligations shall subject a Party s employees to disciplinary action up to and including termination of employment. either Party loses, or makes an unauthorized disclosure of, the other Party'Proprietary Information it will notify such other Party immediately and use reasonable efforts to retrieve the information. 21.4 Nothing herein is intended to prohibit a Party from supplying factual information about its network and TelecommunicationsServices on or connected to its network to regulatory agencies including the FCC and the appropriate state regulatory commission so long as any confidential obligation is protected. In addition either Party shall have the right to disclose Proprietary Information to any mediator arbitrator, state or federal regulatory body, the Department of Justice or any court in the conduct of any proceeding arising under or relating in any way to this Agreement or the conduct of either Party in connection with this Agreement or in any proceedings concerning the provision of InterLA T A services by Owest that are or may be required by the Act. The Parties agree to cooperate with each other in order to Page 7 of 14 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 aWEST MASTER SERVICES AGREEMENT seek appropriate protection or treatment of such Proprietary Information pursuant to an appropriate protective order in any such proceeding. 21.Effective Date of this Section. Notwithstanding any other provision of this Agreement, the Proprietary Information provisions of this Agreement shall apply to all information furnished by either Party to the other in furtherance of the purpose of this Agreement, even if furnished before the Effective Date. 21.Each Party agrees that the disclosing Party could be irreparably injured by a breach of the confidentiality obligations of this Agreement by the receiving Party or its representatives and that the disclosing Party shall be entitled to seek equitable relief, including injunctive relief and specific performance in the event of any breach of the confidentiality provisions of this Agreement. Such remedies shall not be deemed to be the exclusive remedies for a breach of the confidentiality provisions of this Agreement, but shall be in addition to all other remedies available at law or in equity. 21.Nothing herein should be construed as limiting either Party rights with respect to its own Proprietary Information or its obligations with respect to the other Party s Proprietary Information under Section 222 of the Act. 21.Nothing in this Agreement shall prevent either Party from disclosing this Agreement or the substance thereof to any third party after its execution. 22.Waiver. The failure of either Party to enforce any of the provisions of this Agreement or the waiver thereof in any instance shall not be construed as a general waiver or relinquishment on its part of any such provision, but the same shall, nevertheless, be and remain in full force and effect. 23. Reaulatorv ADDroval. Each party reserves its rights with respect to whether this Agreement is subject to Sections 251 and 252of the Act. In the event the FCC, a state commission or any other governmental authority or agency rejects or modifies any material provision in this Agreement, either Party may immediately upon written notice to the other Party terminate this Agreement and any interconnection agreement amendment executed concurrently with this Agreement. If a Party is required by a lawful, binding order to file this Agreement or a provision thereof with the FCC or state regulatory authorities for approval or regulatory review, the filing party shall provide written notice to the other party of the existence of such lawful binding order so that the other party may seek an injunction or other relief from such order. In addition, the filing party agrees to reasonably cooperate to amend and make modifications to the Agreement to allow the filing of the Agreement or the specific part of the Agreement affected by the order to the extent reasonably necessary. 24. Notices.Any notices required by or concerning this Agreement shall be in writing and shall be sufficiently given if delivered personally, delivered by prepaid overnight express service, sent by facsimile with electronic confirmation, or sent by certified mail, return receipt requested, or by email where specified in this Agreement to Owest and CLEC at the addresses shown on the cover sheet of this Agreement. 25. Force Majeure. Neither Party shall be liable for any delay or failure in performance of any part of this Agreement from any cause beyond its control and without its fault or negligence including, without limitation, acts of nature, acts of civil or military authority, government October 5, 2004/pjd/NorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 regulations, embargoes, epidemics, terrorist acts, riots, insurrections fires explosions, earthquakes, nuclear accidents floods, work stoppages power blackouts volcanic action other major environmental disturbances, or unusually severe weather conditions (collectively, a Force Majeure Event). Inability to secure products orservices of other Persons or transportation facilities or acts or omissions of transportation carriers shall be considered Force Majeure Events to the extent any delay or failure in performance caused by these circumstances is beyond the Party s control and without that Partys fault or negligence. The Party affected by a Force Majeure Event shall give prompt notice to the other Party, shall be excused from performance of its obligations hereunder on a day to day basis to the extent those obligations are prevented by the Force Majeure Event, and shall use reasonable efforts to remove or mitigate the Force Majeure Event. In the event of a labor dispute or strike the Parties agree to provide service to each other at a level equivalent to the level they provide themselves. 26. Governina Law. This Agreement is offered by Owest in accordance with Section 271 of the Act. Any issue of general contract law shall be interpreted solely in accordance with the state law of New York, without reference to any conflict of laws principles. 27.DisDute Resolution 27.If any claim, controversy or dispute between the Parties their agents, employees, officers, directors or affiliated agents should arise, and the Parties do not resolve it in the ordinary course of their dealings (the "Dispute ), then it shall be resolved in accordance with this Section. Each notice of default, unless cured within the applicable cure period, shall be resolved in accordance herewith. Dispute resolution under the procedures provided in this Section 27 shall be the preferred, but not the exclusive remedy for all disputes between Owest and CLEC arising out of this Agreement or its breach. EachParty reserves its rights to resort to any forum with competent jurisdiction. Nothing in this Section 23 shall limit the right of either Owest or CLEC, upon meeting the requisite showing, - to obtain provisional remedies (including injunctive relief) from a court before, during or after the pendency of any arbitration proceeding brought pursuant to this Section 27. Once a decision is reached by the arbitrator, however, such decision shall supersede any provisional remedy. 27.At the written request of either Party (the Resolution Request), and prior to any other formal dispute resolution proceedings, each Party shall within seven (7) calendar Days after such Resolution Request designate a director level employee or a representative with authority to make commitments to review, meet, and negotiate, in good faith, to resolve the Dispute. The Parties intend that these negotiationsbe conducted by non-lawyer, business representatives, and the locations, format, frequency, duration, and conclusions of these discussions shall be at the discretion of the representatives. By mutual agreement, the representatives may use other procedures, such as mediation, to assist in these negotiations. The discussions and correspondence among the representatives for the purposes of these negotiations shall be treated as Confidential Information developed for purposes of settlement, and shall be exempt from discovery and production, and shall not be admissible in any subsequent arbitration or other proceedings without the concurrence of both of the Parties. 27.If the director level representatives or the designated representative with authority to make commitments have not reached a resolution of the Dispute within fifteen (15) calendar Days after the Resolution Request (or such longer period as agreed to in writing by the Parties), then the Parties shall in good faith attempt to resolve the Dispute through vice-presidential representatives. If the vice- Page 8 of 14 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 aWEST MASTER SERVICES AGREEMENT presidential representatives are unable to resolve the Dispute within thirty (30) Calendar Days after the Resolution Request (or such longer period as agreed to in writing by the Parties), then either Party may request that the Dispute be settled by arbitration. If either Party requests arbitration, the other Party shall be required to comply with that request and both Parties shall submit to binding arbitration of the Dispute as described in this Section. Notwithstanding the foregoing escalation timeframes, a Party may request that the Dispute of the type described. in Section 27., below, be settled by arbitration two (2) calendar Days after the Resolution Request pursuant to the terms of Section 27.1. In any case, the arbitration proceeding shall be conducted by a single arbitrator, knowledgeable about the Telecommunications industry unless the Dispute involves amounts exceeding five million ($5 000,000) in which case the proceeding shall be conducted by a panel of three (3) arbitrators, knowledgeable about the Telecommunications industry. The arbitration proceedings shall be conducted under the then-current rules for commercial disputes of the American Arbitration Association (AAA) or J.A.M.S./Endispute, at the eleCtion of the Party that initiates dispute resolution under this Section 27. Such rules and procedures shall apply notwithstanding any part of such rules that may limit their availability for resolution of a Dispute. The Federal Arbitration Act, 9 U.C. Sections 1-, not state law, shall govern the arbitrability of the Dispute. The arbitrator shall not have authority to award punitive damages. The arbitrator's award shall be final and binding and may be entered in any court having jurisdiction thereof. Each Party shall bear its own costs and attorneys' fees, and shall share equally in the fees and expenses of the arbitrator. The arbitration proceedings shall occur in the Denver Colorado metropolitan area or in another mutually agreeable location. It is acknowledged that the Parties, by mutual, written agreement, may change any of these arbitration practices for a particular, some, or all Dispute(s). The Party that sends the Resolution Request must notify the Secretary of the FCC of the arbitration proceeding within forty-eight (48) hours of the determination to arbitrate. 27.All expedited procedures prescribed by the AAA or S./Endispute rules, as the case may be, shall apply to Disputes affecting the ability of a Party to provide uninterrupted, high quality services to its End User Customers, or as otherwise called for in this Agreement. A Party may seek expedited resolution of a Dispute if the vice- presidential level representative, or other representative with authority to make commitments, have not reached a resolution of the Dispute within two (2) calendar Days after the Resolution Request. In the event the Parties do not agree that a service-affecting Dispute exists, the Dispute resolution shall commence under the expedited process set forth in this Section 27, however, the first matter to be addressed by the arbitrator shall be the applicability of such process to such Dispute. 27.There shall be no discovery except for the exchange of documents deemed necessary by the arbitratorto an understanding and determination of the Dispute. Owest and CLEC shall attempt, in good faith, to agree on a plan for such document discovery. Should they fail to agree, either Owest or CLEC may request a joint meeting or conference call with the arbitrator. The arbitrator shall resolve any Disputes between Owest and CLEC, and such resolution with respect to the need, scope, manner, and timing of discovery shall be final and binding. 27.Arbitrator s Decision 27.1 The arbitrator s decision and award shall be in writing and shall state concisely the reasons October 5, 2004/pjd/NorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA CDS-041005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 NO CDS-041 005-0010 NE CDS-041005-0011 WY CDS-041 005-0017 for the award, including the arbitrator s findings of fact and conclusions of law. 27.2 An interlocutory decision and award of the arbitrator granting or denying an application for preliminary injunctive relief may be challenged in a forum of competent jurisdiction immediately, butno later than ten (10) business days after the appellant'receipt of the decision challenged. During the pendency of any such challenge, any injunction ordered by the arbitrator shall remain in effect, but the enjoined Party may make an application to the arbitrator for appropriate security for the payment of such costs and damages as may be incurred or suffered by it if it is found - to have been wrongfully enjoined, if such security has not previously been ordered. If the authority of competent jurisdiction determines that it will review a decision granting or denying an application for preliminary injunctive relief, such review shall be conducted on an expedited basis. 27.3.4 To the extent that any information or materials disclosed in the course of an arbitration proceeding contain proprietary, trade secret or Confidential Information of either Party, it shall be safeguarded in accordance with Section of this Agreement, or if the Parties mutually agree, such other appropriate agreement for the protection of proprietary, trade secret or Confidential Information that the Parties negotiate. However, nothing in such negotiated agreement shall be construed to prevent either Party from disclosing the other Party's information to the arbitrator in connection withor in anticipation of an arbitration proceeding, provided however, that the Party seeking to disclose the information shall first provide fifteen (15) calendar Days notice to the disclosing Party so that that Party, with the cooperation of the other Party, may seek a protective order from the arbitrator. Except as the Parties otherwise agree, or as the arbitrator for good cause orders, the arbitration proceedings including hearings, briefs, orders, pleadings and discovery shall not be deemed confidential and may be disclosed at the discretion of either Party, unless it is subject to being safeguarded as proprietary, trade secret or Confidential Information, in which event the procedures for disclosure of such information shall apply. 27.4 Reserved. 27.No Dispute, regardless of the form of action, arising out of this Agreement, may be brought by either Party more than two (2) years after the cause of action accrues. 27.Reserved. 27.In the event of a conflict between this Agreement and the rules prescribed by the AAA or J.S./Endispute, this Agreement shall be controlling. 27.This Section does not apply to any claim , controversy or Dispute between the Parties, their agents, employees, officers directors or affiliated agents concerning the misappropriation or use of intellectual property rights of a Party, including, but not limited to, the use of the trademark, tradename, trade dress or service mark of a Party. Page 9 of 14 NM CDS-041 005-0012 OR CDS-041 005-0013 SO CDS-041 005-0014 UT CDS-041 005-0015 aWEST MASTER SERVICES AGREEMENT 28. Headinas. The headings used in this Agreement are for convenience only and do not in any way limit or otherwise affect the meaning of any terms of this Agreement. 29. Authorization. Each Party represents and warrants that: (i) the full legal name of the legal entity intended to provide and receive the benefits and services under this Agreement is accurately set forth herein; (ii) the person signing this Agreement has been duly authorized to execute this Agreement on that Party s behalf; and (iii) .the executionhereof is not in conflict with law, the terms of any charter, bylaw articles of association, or any agreement to which such Party is boundor affected. Each Party may act in reliance upon any instruction instrument, or signature reasonably believed by it to be authorized and genuine. 30. Third Party Beneficiaries. This Agreement will not provide any benefit or any remedy, claim, liability, reimbursement, claim of action, or other right in excess of those existing by explicit reference in this Agreement to any third party. 31. Insurance. Each Party shall at all times during the term of this Agreement, at its own cost and expense, carry and maintain the insurance coverage listed below with insurers having a "Best'" rating of B+XIII with respect to liability arising from its operations for whichthat Party has assumed legal responsibility in this Agreement. If a Party or its parent company has assets equal to or exceeding $10 000,000 000, that Party may utilize an Affiliate captive insurancecompany in lieu of a "Best'" rated insurer. To the extent that the parent company of a Party is relied upon to meet the $10 000,000 000 asset threshold, such parent shall be responsible for the insurance obligations contained in this Section 31 , to the extent its affiliated Party fails to meet such obligations. 31.1 Workers' Compensation with statutory limits as required in the state of operation and Employers Liability insurance with limits of not less than $100 000 each accident. 31.Commercial General Liability insurance covering claims for bodily injury, death, personal injury orproperty damage including coverage for independent contractor protection (required if any work will be subcontracted), products and/or completed operations and contractual liability with respect to the liability assumed by each Party hereunder. The limits of insurance shall not be less than $1 000 000 each occurrence and $2 000,000 general aggregate limit. 31.3 "All Risk" Property coverage on a full replacement cost basis insuring all of such Party s personal property situated on or within the Premises. 31.Each Party may be asked by the other to provide certificate(s) of insurance evidencing coverage, and thereafter shallprovide such certificate(s) upon request. Such certificates shall (1)name the other Party as an additional insured under commercial general liability coverage; (2) provide thirty (30) calendar Days prior written notice of cancellation of, material change or exclusions in the policy(s) to which certificate(s) relate; (3) indicate that coverage is primary and not exCeSS of, or contributory with, any other valid and collectible insurance purchased by such Party; and (4) acknowledge severability of interest/cross liability coverage. October 5, 2004/pjdlNorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 NO CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 32. Communications Assistance Law Enforcement Act of 1994 Each Party represents and warrants that any equipment facilities or services provided to the other Party under this Agreement comply with the CALEA. Each Party shall indemnify and hold the other Party harmless from any and all penalties imposed upon the other Party for such noncompliance and shall at the non-compliant Party' sole cost and expense, modify or replace any equipment, facilities orservices provided to the other Party under this Agreement to ensure that such equipment, facilities and services fully comply with CALEA. 33.Entire Aareement. 33.This Agreement (including all Service Exhibits, Attachments, Rate Sheets, and other documents referred to herein) constitutes the full and entire understanding and agreement between the Parties with regard to the subjects of this Agreement and supersedes any prior understandings, agreements, or representations by or between the Parties written or oral, including but not limited to, any term sheet or memorandum of understanding entered into by the Parties to the extent they relate in any way to the subjects of this Agreement. Notwithstanding the foregoing, certain Network Elements and services used in combination with the OPPservice provided under this Agreement are provided by Owest to CLEC under the terms and conditions of ICAs and SGATs, where CLEC has opted into an SGAT as its ICA and nothing contained herein is intended by the parties to amend, alter, or otherwise modify those terms and conditions. 34.Proof of Authorization. 34.Each Party shall be responsible for obtaining and maintaining Proof of Authorization (POA), as required by applicable federal and state law, as amended from time to time. 34.Each Party shall make POAs available to the other Party upon request. In the event of an allegation of an unauthorized change or unauthorized service in accordance with all Applicable Laws and rules, the Party charged with the alleged infraction shall be responsible for resolving such claim , and it shall indemnify and hold harmless the other Party for any losses, damages, penalties, or other claims connection with the alleged unauthorized change or service. 35.General Terms for Network Elements 35.Owest shall provide general repair and maintenance services on its facilities, including those facilities supporting Network Elements and OPpTM services purchased by CLEC under thisAgreement, at a level that is consistent with other comparable services provided by Owest. 35.In order to maintain and modernize the network properly, Owest may make necessary modifications and changes to the Network Elements in its network on an as needed basis. Such changes mayresult in minor changes to transmission parameters. Network maintenance and modernization activities will result in Network Element transmission parameters that are within transmission limits of the Network Element ordered by CLEC. Owest shall provide advance notice of changes that affect network Interoperability pursuant toapplicable FCC rules. Changes that affect network Interoperability include changes to local dialing from seven (7) to ten (10) digit, areacode splits, and new area code implementation. FCC rules are contained in CFR Part 51 and 52. Owest provides such disclosures on an Internet web site. NM CDS-041 005-0012 OR CDS-041 005-0013 SO CDS-041 005-0014 UT CDS-041 005-0015 Page 10 of 14 QWEST MASTER SERVICES AGREEMENT 35.Miscellaneous Charges are defined in the Definitions Section. Miscellaneous Charges are in addition to nonrecurring and recurring charges set forth in the Rate Sheet. Miscellaneous Charges apply to activities CLEC requests Owest perform, activities CLECauthorizes, or charges that are a result of CLEC's actions, such ascancellation charges. Rates for Miscellaneous Charges are contained or referenced in the Rate Sheet. Unless otherwise provided for in this Agreement, no additional charges will apply. 35.4 Network Security 35.4.Protection of Service and Property. Each Party shall exercise the same degree of care to prevent harm or damage to the other Party and any third parties, its employees, agents or EndUser Customers, or their property as it employs to protect its ownpersonnel, End User Customers and property, etc., but in no case less than a commercially reasonable degree of care. 35.4.Each Party is responsible to provide security and privacy of communications. This entails protecting the confidential nature of Telecommunications transmissions between End UserCustomers during technician work operations and at all times.Specifically, no employee, agent or representative shall monitor any circuits except as required to repair or provide service of any End User Customer at any time. Nor shall an employee, agent or representative disclose the nature of overheard conversations, or who participated in such communications or even that such communication has takenplace. Violation of such security may entail state and federal criminal penalties, as well as civil penalties. CLEC is responsible for covering its employees on such security requirements and penalties. 35.4.The Parties' networks are part of the national security network, and as such, are protected by federal law. Deliberate sabotage or disablement of any portion of the underlying equipmentused to provide the network is a violation of federal statutes with severe penalties, especially in times of national emergency or state of war. The Parties are responsible for covering their employees on such security requirements and penalties. 35.4.4 Owest shall not be liable for any losses, damages or other claims including, but not limited to, uncollectible or unbillablerevenues, resulting from accidental, erroneous, malicious, fraudulent or otherwise unauthorized use of services or facilities ('Unauthorized Use ), whether or not such Unauthorized Use could have been reasonably prevented by Owest, except to the extent Owest has been notified in advance byCLEC of the existence of such UnauthorizedUse, and fails to take commercially reasonable steps to assist stopping or preventing such activity. 35.4.4.Owest shall make available to CLEC future fraud prevention or revenue protection features with OPP on a commercially reasonable basis. Presently, OPP fraud features include, but are not limited to, screening codes, information digits '29' and 70' which indicate prisonand COCCI pay phone originating line types respectively; call blocking of domestic, international, 800, 888, 900, NPA-976, 700 and 500 numbers. 35.4.4.If either Party becomes aware of potential fraud with respect to End User accounts, the Party shall promptly inform the other Party and, at the direction of that Party, take commercially reasonable actiqn to mitigate the fraud where such action is possible. October 5, 2004/pjd/NorthStar Telecom , Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 COS-041005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-0010 NE CDS-041005-0011 WY CDS-041 005-0017 35.5. Construction Charaes Owest will provide necessary construction only to the extent required by applicable law. 35.6. Individual Case Basis Reauests.CLEC may request additional Network Element or services not specified in this Agreement, and Owest will consider such requests on an Individual Case Basis ("ICB" 36.Responsibility For Environmental Contamination 36.Neither Party shall be liable to the other for any costswhatsoever resulting from the presence or release of any Environmental Hazard that either Party did not introduce to theaffected work location. Both Parties shall defend and hold harmless the other, its officers, directors and employees from and against any losses, damages, claims, demands, suits, liabilities, fines, penalties and expenses (including reasonable attorneys' fees) that arise out of or result from (i) any Environmental Hazard that the Indemnifying Party,its contractors or agents introduce to the work locations or (ii) the presence or release of any Environmental Hazard for which theIndemnifying Party is responsible under Applicable Law.. 36.2. In the event any suspect materials within Owest-owned operated or leased facilities are identified to CLEC by Owest to be asbestos containing, CLEC will ensure that to the extent any activities which it undertakes in the facility disturb such suspect materials, such CLEC activities will be in accordance with applicable local, state and federal environmental and health and safety statutes and regulations. Except for abatement activities undertaken by CLEC or equipment placement activities that result in the generation of asbestos-containing material, CLEC does not have any responsibility for managing, nor is it the owner of, nor does it have any liability for, or in connection with any asbestos-containing material. Owest agrees to immediately notifyCLEC if Owest undertakes any asbestos control or asbestosabatement activities that potentially could affect CLEC personnel equipment or operations, including, but not limited to, contamination ofequipment. NM CDS-041 005-0012 OR CDS-041005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 Page 11 of 14 aWEST MASTER SERVICES AGREEMENT ADDENDUM 1 DEFINITIONS: Act" means the Communications Act of 1934 (47 U.C. 151 et. seq.), asamended.. Advanced Intelligent Network" or "AIN" is a Telecommunications network architecture in which call processing, call routing and network management are provided by means of centralized databases. Affiliate" means a Person that (directly or indirectly) owns or controls, is owned or controlled by, or is under common ownership or control with another person. For purposes of this paragraph, the term 'own' means toown an equity interest (or the equivalent thereof) of more than 10 percent. Automatic Location Identification" or "All" is the automatic display at thePublic Safety Answering Point of the caller s telephone number, theaddress/location of the telephone and supplementary emergency services information for Enhanced 911 (E911). Applicable Law" means all laws, statutes, common law including, but not lim ited to, the Act, the regulations, rules, and final orders of the FCC, a state regulatory authority, and any final orders and decisions of a court of competent jurisdiction reviewing the regulations, rules, or orders of theFCC or a state regulatory authority. Bill Date" means the date on which a Billing period ends, as identified on the bill. Billing involves the provision of appropriate usage data by oneTelecommunications Carrier to another to facilitate Customer Billing with attendant acknowledgments and status reports. It also involves theexchange of information between Telecommunications Carriers to process claims and adjustments. Carrier" or "Common Carrier" See Telecommunications Carrier. Central Office" means a building or a space within a building where transmission facilities or circuits are connected or switched. Commercial Mobile Radio Service" or "CMRS" .is defined in 47 U. Section 332 and FCC rules and orders interpreting that statute. Communications Assistance for Law Enforcement Act" or "CALEA" refers to the duties and obligations of Carriers under Section 229 of the Act. Confidential Information" means information, including but not limited to specifications, microfilm, photocopies, magnetic disks, magnetic tapes drawings, sketches, models, samples, tools, technical information, dataemployee records, maps, financial reports, and market data, (i) furnished by one Party to the other Party dealing with business or marketing plans End User Customer specific, facility specific, or usage specific information, other than End User Customer information communicated for the purpose of providing Directory Assistance or publication of directory database, or (ii) in written, graphic, electromagnetic, or other tangible form and marked at the time of delivery as "Confidential" or "Proprietary , or (iii) communicatedand declared to the receiving Party at the time of delivery, or by written notice given to the receiving Party within ten (10) calendar Days afterdelivery, to be "Confidential" or "Proprietary . Confidential information does not include information that: a)was at the time of receipt already known to the receiving Party free of any obligation to keep it confidential evidenced by written records prepared prior to delivery by the disclosing Party; b) is or becomes publicly known through no wrongful act of the receiving Party; c) October 5, 2004/pjdlNorthStar Telecom, Inc. Qwest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041005-0017 is rightfully received from a third Person having no direct or indirect secrecy or confidentiality obligation to the disclosing Party with respect to such information; d) is independently developed without reference to or use of Confidential Information of the other Party; e) is disclosed to a third Person by the disclosing Party without similar restrictions on such third Person s rights; f) is approved for release by written authorization of the disclosing Party; g) is required to be disclosed by the receiving Party pursuant to Applicable Law or regulation provided that the receiving Party shall give sufficient notice of the requirement to the disclosing Party to enable the disclosing Party to seek protective orders. Customer" means the Person purchasing a Telecommunications Service or an information service or both from a Carrier. Day" means calendar days unless otherwise specified. Demarcation Point" is defined as the point at which the LEC ceases toown or control Customer premises wiring including without limitation inside wiring. Directory Assistance Database" contains only those published and non-listed telephone number listings obtained by Owest from its own End User Customers and other Telecommunications Carriers. Directory Assistance Service" includes, but is not limited to, makingavailable to callers, upon request, information contained in the DirectoryAssistance Database. Directory Assistance Service includes, where available, the option to complete the call at the caller s direction. Directory Listings" or "Listings" are any information: (1) identifying thelisted names of subscribers of a Telecommunications Carrier and such subscriber telephone numbers, addressees, or primary advertisingclassifications (as such classifications are assigned at the time of theestablishment of such service), or any combination of such listed names numbers addresses or classifications; and (2) that theTelecommunications Carrier or an Affiliate has published, caused to bepublished, or accepted for publication in any directory format. Due Date" means the specific date on which the requested service is to be available to the CLEC or to CLEC's End User. Customer, as applicable. End User Customer" means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers. Environmental Hazard" means any substance the presence, usetransportabandonment or disposal of which (i) requires investigation,remediation, compensation, fine or penalty under any Applicable Law (including, without limitation, the Comprehensive Environmental Response Compensation and Liability Act Superfund Amendment and Reauthorization Act, Resource Conservation Recovery Act, the Occupational Safety and Health Act and provisions with similar purposes in applicable foreign, state and local jurisdictions) or (ii) poses risks to human health, safety or the environment (including, without limitation, indoor outdoor or orbital space environments) and is regulated under any Applicable Law. FCC" means the Federal Communications Commission. Interexchange Carrier" or "IXC" means a Carrier that provides InterLATA or IntraLATA Toll services. Line Information Database" or "LlDB" stores various telephone line NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 Page 12 of 14 aWEST MASTER SERVICES AGREEMENT numbers and Special Billing Number (SBN) data used by operator services systems to process and bill Alternately Billed Services (ABS) calls. The operator services system accesses LlDB data to provide originating line (calling number), Billing number and terminating line (called number)information. LlDB is used for calling card validation, fraud preventionBilling or service restrictions and the sub-account information to be included on the call's Billing record. Telcordia s GR-446-CORE defines the interface between the administration system and LlDB including specific message formats (Telcordia s TR-NWP-000029, Section 10). Line Side" refers to End Office Switch connections that have been programmed to treat the circuit as a local line connected toa terminatingstation (e., an End User Customers telephone station set, a PBX answering machine, facsimile machine, computer, or similar customer device). Local Exchange Carrier" or "LEC" means any Carrier that is engaged in the provision of telephone Exchange Service or Exchange Access. Such term does not include a Carrier insofar as such Carrier is engaged in the provision of Commercial Mobile Radio Service under Section 332(c) of the Act, except to the extent that the FCC finds that such service should be included in the definition of such term. Loop" or "Unbundled Loop" is defined as a transmission facility between a distribution frame (or its equivalent) in a Owest Central Office and the Loop Demarcation Point at an End User Customer s premises Local Service Request" or "LSR" means the industry standard forms and supporting documentation used for ordering local services. Miscellaneous Charges" mean cost-based charges that Owest may assess in addition to recurring and nonrecurring rates set forth in the rate sheet, for activities CLEC requests Owest to perform, activities CLEC authorizes, or charges that are a result of CLEC's actions, such as cancellation charges, additional labor and maintenance. MiscellaneousCharges are not already included in Owest's recurring or nonrecurring rates. Miscellaneous Charges shall be contained in or referenced in the rate sheet. Network Element" is a facility or equipment used in the provision of Telecommunications Service or an information service or both. It also includes features, functions, and capabilities that are provided by means ofsuch facility or equipment, including subscriber numbers, databases signaling systems, and information sufficient for Billing and collection orused in the transmission routing, or other provision of Telecommunications Service or an information service or both, as is more fully described in the Agreement. Operational Support Systems" or "OSS" mean pre-ordering, provisioning, maintenance, repair and billing systems. Order Form" means service order request forms issued by Owest, as amended from time to time. Party" means either Owest or CLEC and "Parties. means Owest and CLEC. Person is a general term meaning an ' individual or association corporation, firm, joint-stock company, organization, partnership, trust or any other form or kind of entity. Port" means a line or trunk connection point, including a line card and associated peripheral equipment, on a Central Office Switch but does not include Switch features. The Port serves as the hardware termination for October 5, 2004/pjd/NorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 line or Trunk Side facilities connected to the Central Office Switch. Each Line Side Port is typically associated with one or more telephone numbers that serve as the Customer s network address. POTS" means plain old telephone service. Premises" refers to Owest's Central Offices and Serving Wire Centers; all buildings or similar structures owned, leased, or otherwise controlled by Owest that house its network facilities; all structures that house Owestfacilities on public rights-of-way, including but not limited to vaults containing loop concentrators or similar structures; and all land owned leased, or otherwise controlled by Owest that is adjacent to these Central Offices, Wire Centers, buildings and structures. Proof of Authorization" or "POA" shall consist of verification of the End User Customers selection and authorization adequate to document the End User Customer s selection of its local service provider and may take the form of a third party verification format. Proprietary Information" shall have the same meaning as Confidential Information. Provisioning involves the exchange of information between Telecommunications Carriers where one executes a request for a set of products and services or Network Elements or combinations thereof from the other with attendant acknowledgments and status reports. Public Switched Network" includes all Switches and transmission facilities, whether by wire or radio, provided by any Common Carrier including LECs IXCs and CMRS providers that use the North American Numbering Plan in connection with the provision of switched services. Service Exhibits" means the descriptions, terms, and conditions relating to specific Network Elements or services provided under this Agreement attached hereto as an exhibit. Serving Wire Center" denotes the Wire Center from which dial tone for local exchange servic~ would normally be provided to a particular Customer premises. Shared Transport" is defined as local interoffice transmission facilities shared by more than one Carrier, including Owest, between End Office Switches, between End Office Switches and Tandem Switches (local and Access Tandem Switches), and between Tandem Switches within the Local Calling Area, as described more fully in the Agreement. Switch" means a switching device employed by a Carrier within the Public Switched Network. Switch includes but is not limited to End Office Switches, Tandem Switches, Access Tandem Switches, Remote Switching Modules, and Packet Switches. Switches may be employed as a combination of End OfficefTandem Switches. Switched Access Traffic," as specifically defined in Owest'interstate Switched Access Tariffs, is traffic that originates at one of the Party's End User Customers and terminates at an IXC Point of Presence, or originates at an IXC Point of Presence and terminates at one of the Party s End User Customers, whether or not the traffic transits the other Party s network. Tariff" as used throughout this Agreement refers ' to Owest interstate Tariffs and state Tariffs, price lists, and price schedules. Telecommunications Carrier" means any provider of TelecommunicationsServices, except that such term does not include aggregators of Page 13 of 14 NM CDS-041 005-0012 OR CDS-041005-0013 SD CDS-041005-0014 UT CDS-041005-0015 aWEST MASTER SERVICES AGREEMENT Telecommunications Services (as defined in Section 226 of the Act). A Telecommunications Carrier shall be treated as a Common Carrier underthe Act only to the extent that it is engaged in providing Telecommunications Services, except that the FCC shall determine whether the provision of fixed and mobile satellite service shall be treated as common carriage. Telecommunications Services" means the offering of telecommunicationsfor a fee directly to the public, or to such classes of users as to be effectively available directly to the public, regardless of the facilities used. Telephone Exchange Service" means a service within a telephoneexchange, or within a connected system of telephone exchanges within thesame exchange area operated to furnish to End User Customers intercommunicating service of the character ordinarily furnished by a single exchange, and which is covered by the exchange service charge, or comparable service provided through a system of Switches, transmission equipment or other facilities (or combinations thereof) by which a subscriber can originate and terminate a Telecommunications Service. Trunk Side" refers to Switch connections that have been programmed to treat the circuit as connected to another switching entity. Wire Center" denotes a building or space within a building that serves as an aggregation point on a given Carriers network, where transmission facilities are connected or switched. Wire Center can also denote a building where one or more Central Offices, used for the provision of basic exchange telecommunications services and access services, are located. Terms not otherwise defined here but defined in the Act and the orders and the rules implementing the Act or elsewhere in the Agreement, shall have the meaning defined there. The definition of terms that are included here and are also defined in the Act, or its implementing orders or rules, are intended to include the definition as set forth in the Act and the rules implementing the Act. October 5, 2004/pjd/NorthStar Telecom, Inc. Owest MSA AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 NO COS-041 005-001 0 NE COS-041 005-0011 WY COS-041 005-0017 NM CDS-041 005-0012 OR COS-041 005-0013 SO COS-041005-0014 UT COS-041 005-0015 Page 14 of 14 SERVICE EXHIBIT 1 - QWEST PLATFORM PLUSTM SERVICE SERVICE EXHIBIT QWEST PLATFORM PLUSTM (QPp ) SERVICE combined with 4 wire loops: OPpTM PBX Analog 2-Way DID Trunks. Owest shall provide OppTM service offerings according to the following terms and conditions. CLEC may use OppTMservices to provide any telecommunications services, information services, or both that CLEC chooses to offer. Local Switching General QPPTM Service Description The Local Switching Network Element of OppTM service willbe technically and functionally equivalent or superior to the Local Switching Network Element of the comparable UNE- service provided by Owest to CLEC under its ICAs as of June 14, 2004. The Local Switching Network Element of OppTM service encompasses Line Side and Trunk Sidefacilities - including without lim itation the basic switching function, plus the features, functions, and all vertical featuresthat are loaded in Owest's End Office Switch. Vertical features are software attributes on End Office Switches and are listed in the PCAT. OppTM services shall consist of the LocalSwitching Network Element (including the basic switching function, the port, plus the features, functions, and capabilities of the Switch including all compatible and available vertical features, such as hunting and anonymous call rejection, provided by the Owest switch) and the Shared Transport Network Element in combination, at a minimum to the extent available on UNE- under the applicable interconnection agreement or SGA where CLEC has opted into an SGA T as its interconnection agreement (collectively, "I CAs ) as the same existed on June , 2004. . Owest Advanced Intelligent Network (AIN)services (such as Remote Access Forwarding/Call. Following), Owest Digital Subscriber Line (DSL), and OwestVoice Messaging Services (VMS) may also be purchasedwith compatible OppTM services.- These Network Elements will be provided in compliance with all BeliCore and otherindustry standards and technical and performancespecifications and will allow CLEC to combine the OPpTMservices with a compatible voicemail product and stutter dial tone. Access to 911 emergency services and directorylistings will be provided by Owest pursuant to the terms and conditions of CLEC's ICAs. As part of the OPpTM service,Owest shall combine the Network Elements that make up OppTM service with Analog/Digital Capable Loops, with such Loops (including services such as line splitting) being provided pursuant to the rates, terms and conditions of the CLEC's ICAs as described below. Local Switching components include Analog Line Port,Digital Line Port Supporting BRI ISDN and Analog Trunk Ports. Line Port attributes include but are not limited to: Telephone Number, Dial Tone, Signaling (Loop or ground start), On/Off Hook Detection, Audible and Power Ringing,Automatic Message Accounting (AMA Recording), andBlocking Options. Operator Services, and Directory Assistance are provided pursuant to the terms and conditions of CLEC's ICAs. OppTM service shall be available in six different service arrangements, each of which is described more fully below:OppTM Residential; OppTM Business; OPpTM Centrex(including Centrex 21 , Centrex Plus, and Centron in Minnesota only); OPpTM ISDN BRI; OPpTM PAL; and OPpTMPBX Analog DID and non-DID (one way and two way) trunks. Digital Line Port Supporting BRIISDN. Basic RateInterface Integrated Services Digital Network (BRI ISDN) is a digital architecture that provides integrated voice and data capability (2 wire). A BRI ISDN Port is a Digital 2B+0 (2 Bearer Channels for voice or data and 1 Delta Channel forsignaling and Channel Packet) Line Side Switchconnection with BRI ISDN voice and data basic elements.For flexibility and customization, optional features can be added. BRI ISDN Port does not offer B Channel Packetservice capabilities. The serving arrangement conforms tothe internationally developed, published, and recognizedstandards generated by International Telegraph and Telephone Union (formerly CCITT). Analog Trunk Port. DSO Analog Trunk Ports can be configured as DID, DOD, and Two-way. Combination of QPPTM Network Elements with Loops Analog Trunk Ports provide a 2-Way Aoalog Trunk with DID, E&M Signaling and 2-Wire or 4-Wire - connections. This Trunk Side connection inherently includes hunting within the trunk group.The Loop will be provided by Owest under the applicableICAs in effect between Owest and CLEC at the time theorder is placed. As part of the OPpTM service, Owest shall as described below combine the Local Switching and Shared Transport Network Elements with the Loop providedpursuant to the terms and conditions of CLEC's ICAs. . 1.All trunks are designed as 4-Wire leaving the Central Office. For 2-Wire service, the trunks are converted at the End User Customer's location. 1 The following OPpTM service types will combined with 2-wire loops: OppTM Business; OPpTM Centrex (including Centrex 21 , Centrex. Plus, and Centron in Minnesota Only), OppTM ISDN BRI; OPpTM PAL; OppTMPBX Analog non-DID and 1-Way DID Trunks, and; OPpTMResidential. Two-way Analog DID Trunks arecapable of initiating out going calls, and may be equipped with either rotary or Touch-tone (DTMF) for this purpose. When the trunk is equipped with DID Call Transfer feature, ' both the trunk and telephone instruments must be equipped with DTMF. 2 The following OppTM service type will be October 12, 2004/pjdlNorthstar Telecom, Inc. Page 1 of 6 AZ CDS-041 005-0004 MN CDS-041 005-0008CO CDS-041 005-0005 MT CDS-041 005-0009IA CDS-041 005-0006 ND CDS-041 005-001 010 CDS-041 005-0007 NE CDS-041005-0011WA CDS-041 005-0016 wy CDS-041 005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE 3.4 Two-way Analog DID Trunks require E&M signaling. Owest will use Type I and 1\ E&M signaling NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 SERVICE EXHIB 1 \ aWEST PLATFORM PLUSTM SERVICE to provide these trunks to the PBX. Type II E8i gnalingfrom Owest to the PBX will be handled as a . SpecialAssembly request Via 1GB. Vertical Features and Ancillary Functions and Services 1.4.1 OPpTM service includes nondiscriminatory access to ~II vertical features that are loaded in Owest's End OfficeSwitch. 1.4.The Local Switching Network Element of OppTMincludes Owest's signaling network for traffic originated from the Port, including the use of Owest's call-related databases. In conjunction with OppTM service, Owest will provide Owest's Service Control Points in the same manner, and viathe same signaling links, as Owest uses such serviceControl Points and, signaling links to provide service to its End User Customers from that Switch. Owest's call related databases include the line Information Database. (lIDB),Internetwork Calling Name Database (ICNAM), axxDatabase for toll free calling, Advanced Intelligent Network Databases (AIN), and Local Number Portability Database. CLEC shall not have access to Owest's AIN based services that qualify for proprietary treatment, except as expressly provided for in this Agreement. 1.4.3 ICNAM and lIDB. Owest will provide CLEC with non- discriminatory access to Owest's lIDB database and ICNAMdatabase as part of the delivery of OPpTM service. 1.4.4 The lIDB database is used to store various telephone line numbers and Special Billing Number (SBN) data used by operator services systems to process and bill Alternately Billed Services (ABS) calls. The operator services systemaccesses lIDB data to provide originating line (callingnumber), Billing number and terminating line (called number) information. lIDB is used for calling card validation, fraud prevention, Billing or service restrictions and the sub-account information to be included on the call's Billing record. 1.4.4.lIDB database provides information foruse in processing Alternately Billed Services(ABS) calls including calling card, billed to third number, and collect calls. 1.4.5 The-ICNAM database is used with certain End Office Switch feptures to provide the calling party's name CLEC's End User Customer with the applicable featurecapability. ICNAM database contains current listed name data by working telephone number served or administered by Owest, including listed name data provided by other Telecommunications Carriers participating in Owest's callingname delivery service arrangement. 1.4.1 Owest will provide the listed name of the calling party that relates to the calling telephone number (when the information is actually available in Owest' database and the delivery thereof is not blocked or otherwise limited by the calling party or other appropriate request). 1.4.2 For CLEC's OPpTM End User Customers,Owest will load and update CLEC's OppTM End UserCustomers' name information into the lIDB and ICNAM databases from CLEC's completed service orders. The October 12, 2004/pjdlNorthstar Telecom, Inc. Page 2 ot6AZ CDS-041 005-0004 MN CDS-041005-000a CO CDS-041 005-0005 MT CDS-041 005-0009IA CDS-041 005-0006 ND CDS-Q41 005-001 010 CDS-041 005-0007 NE CDS-041005-0011WA CDS-041005-0016 WY,CDS-041005-0017Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE process will be functionally equivalent to the process used for these databases with UNE-P as of June 14, 2004. CLECis responsible for the accuracy of its End User Customers information. 1.4.3 Owest shall exercise reasonable efforts toprovide accurate and complete lIDB and ICNAMinformation. The information is provided on an as-is basis with all faults. Owest does not warrant or guarantee the correctness or the completeness of such information;however, Owest will access the same database for CLEC' OppTM End User Customers as Owest accesses for its End User Customers. In no event shall Owest have any liability for system outage or inaccessibility or for losses arising from the authorized use of the data by CLEC. 1.4.There is no charge for the storage of CLEC's OPpTM End User Customers' information in the lIDB. or ICNAM databases. 1.4.6 CLEC Branded Operator Services and DirectoryAssistance will be available to CLEC with OppTM serviceand will be provided pursuant to the terms and conditions of , CLEC's ICAs. Shared Transport Owest shall provide the Shared Transport NetworkElement as part of the OPpTM service. Transport beyond Owest's local interoffice network will be carried on Owest' IntraLATA Toll network and provided by Owest to CLEC only if CLEC chooses Owest to provide IntraLATA Toll services for its OppTM End User Customers. The existing routingtables resident in the Switch will direct bothOwest and CLEC traffic over Owest's interoffice message trunk network. 1 Owest does not authorize CLEC to offer Owest the ILEC as a Local Primary Interexchange Carrier (LPIC) to its existing or new OppTM End User Customers. Where CLEC assigns Owest as LPIC 5123 to CLEC's existing or new OppTM End User Customers, Owest will bill CLEC at the rates contained or referenced in the attached Rate Sheet. 2 If, during the term of this Agreement, Owest offers toll service to CLEC's OppTM End User Customers, Owest must establish its ownBilling relationship with such OppTM End User Customers. Owest may not bill CLEC, and CLEC shall have no obligation to pay Owest, for tollservice Owest provides to CLEC's OppTM End User Customers. In addition, CLEC shall have no obligation to bill CLEC OppTM End User Customers for toll service provided by Owest. Owest will provide Shared Transport to carryoriginating access traffic from, and term inating to, CLEC OppTM End User Customers. CLEC traffic will be carried on the same transmission facilities between End OfficeSwitches, between End Office Switches and TandemSwitches, and between Tandem Switches in its network facilities that Owest uses for its own traffic. NM CDS-041 005-0012 OR CDS-041005~0013 SO CDS-041 005-0014 UT CDS-041 005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE Shared Transport usage will be billed in accordance with the rates provided in The Rate Sheet. QPPTM Service Arrangement Descriptions 1 QPPTM Business is available to CLEC for CLEC'business end users and is offered in the following combination: Analog Line Side Port and Shared Transport provided pursuant to this Agreement combined with Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC' ICAs. QPPTM Centrex is available to CLEC for CLEC'business end users. OppTM Centrex services include Centrex 21 , Centrex Plus, and Centron and is offered in the following combination: Analog Line Side Port and SharedTransport provided pursuant to this Agreement combined with an Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC's ICAs. CLEC may request a conversion from Centrex 21 , Centrex-Plus or Centron service to OppTMBusiness or OPpTM Residential. Owest will provide access to Customer Management System (CMS) with OppTM Centrex at the rates set forth in the Rate Sheet. 3 QPpTM.ISDN BRI is available to CLEC for CLEC's end user customers and is offered in the following combination: Digital Line Side Port (Supporting BRI ISDN), and Shared Transport provided pursuant to this Agreement combined with a Basic Rate ISDN Capable Loop provided pursuant to CLEC's ICAs. QPPTM PAL is available to CLEC for CLEC' Payphone Service Providers (PSPs) and is offered in the following combination: Analog Line Side Port, and Shared Transport provided pursuant to this Agreement combined with Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC's ICAs.. OppTM PAL may only be ordered for and provisioned to Payphone Service Providers (PSPs). 5 QPPTM PBX is available to CLEC for CLEC's businessEnd User Customers. OPpTM PBX will be offered in the following combinations: 6 PBX Analog non-DID Trunk combination consists of Analog line Side Port and Shared Transport provided pursuant to this Agreement combined with Analog - 2 wire Voice Grade Loop provided pursuant to CLEC's ICAs. PBX with Analog 1-Way DID Trunks combination consists of DID Trunk Port and Shared Transport provided pursuant to this Agreement combined with Analog - 2 wire Voice Grade Loop provided pursuant to CLEC's ICAs. 8 PBX with Analog 2- Way DID Trunks combination consists ' of DID Trunk Port and Shared Transport provided pursuant to this Agreement combined with Analog - 4 wire Voice Grade Loop provided pursuant to CLEC's ICAs. 9 QPPTM Residential is available to CLEC for CLEC' October 12, 2004/pjdlNorthstar Telecom, Inc. Page 3 of 6 AZ CDS-041 005-0004 ' MN CDS-041 005-0008 CO CDS-041 005-0005 MT CDS-041 005-0009 IA CDS-041 005-0006 ND CDS-041 005-001 0 ID CDS-041 005-0007 NE CDS-041005-0011 WA CDS-041005-0016 WY CDS-041 005-0017 Service Exhibit 1- aWESTPLATFORM PLUSTM SERVICE residential End User Customers and is offered in thefollowing combination: Analog Line Side Port and SharedTransport provided pursuant to this Agreement combined with Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC's ICAs. OppTM Residential may only be ordered for and provisioned for residential end user application. The definition of residential service shall be the same as inOwest's retail tariffs as applied to Owest's End User Customers. Additional Terms arid Conditions and Service Features OppTM services will be available only in Owest's Incumbent Local Exchange Carrier service area within its fourteen-state region. OppTM services will not be subject to any line limitations such as the Zone 1 four-line MSA restriction forunbundled switching. Owest does not warrant the availability of facilities at any particular serving wire center provided that Owest warrants that CLEC shall be able to convert all CLEC UNE-P End User Customers as of the Effective Date to the OPP~ service. OppTM services willnot be available if facilities are not available. Notwithstanding the foregoing, Owest represents and warrants that it will not otherwise restrict facilities eligible to provide OPpTM service and that any and all facilities thatwould otherwise be available for retail service to a Owest End User Customer will be considered eligible for use by CLEC for OPpTM service to serve that sam e End User Customer. Reserved. This Agreement is not intended to change or amend existing intercarrier compensation arrangements between CLEC and Owest. Nothing in this Agreement shall alter or affect CLEC'right to receive any applicable universal service subsidy or other similar payments. 1 Owest shall provide to CLEC usage information within Owest'control with respect to calls originated by or terminated to CLEC OppTM End User Customers in the form of the actual information that is comparable to the information Owest uses to bill its own End User Customers. Without limiting the generality of the foregoing, Owest shall provide CLEC with the Daily Usage Feed billing information. Owest shall provide CLEC with usage informationnecessary for CLEC to bill for InterLA T A and IntraLA T A Exchange Access to the toll carrier (including Owest where it is the toll carrier) in the form of either the actual usage or a , negotiated or approved surrogate for this information. These Exchange Access records will be provided as Category EMI records. 0west will provide DUF records for all usage billable to GLEC's OPPTMlines, including Busy Line Verify (BLV), . Busy Line Interrupt (BLI), originating local usage, usage sensitive CLASSTM features, and Owest-provided intraLA T toll. These records will be provided as Category 01 or. Category- 10 EMI records. Under this Agreement terminating local usage records will not be provided. By agreeing to the foregoing, neither Party is foreclosed from advocating for the provision of local terminating records via an appropriate forum. NM CDS-041 005-0012 OR CDS-041 005-0013 - SD CDS-041005-0014 UT CDS-041 005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE 3.4 If CLEC chooses Owest to provide IntraLATA Toll services for its OppTM End User Customers, CLEC shall com pensate Owest for such services in accordance with the Rate Sheet. OppTM will include the capability for CLEC's End User Customers to choose their long distance service (InterLATA and IntraLATA) on a 2-PIC basis. CLEC shall designate the Primary InterexchangeCarrier (PIC) assignments on behalf of its End UserCustomers for InterLATA and IntraLATA services. CLEC shall follow all Applicable Laws, rules and regulations with respect to PIC changes and Owest disclaims any liability for CLEC's improper PIC change requests. Feature and InterLA T A or IntraLA T A PIC changes or additions for OPpTM, will be processed concurrently with the OppTM order as specified by CLEC. Access to 911/E911 emergency services for CLEC's End User Customers shall be available pursuant to the terms and conditions of CLEC's ICAs. If Owest becomes no longer obligated to provide access to 911/E911 emergency services pursuant to 47 U.C. 9251 , then Owest shall thereafter provide such services under this Agreement with resp~ct to all CLEC OPpTM service End User Customers and new OppTM service End User Customers, to the same degreeand extent that such 911/E911 emergency services were provided by Owest prior to the elimination of 911/E911 emergency services as an obligation under 47 U.C. 9251. Reserved. Owest AIN, Owest Voice Messaging Services and Owest DSL (dependent upon service compatibility and end office availability) are offered on a commercial basis and may be purchased with OppTM at the rates set forth in the attached Rate Sheet. Retail promotions may not be combined with OppTM Non-recurring charges associated with Owest DSL TM are not subject to discount. CLEC may order new or retain existing Owest DSL service for End User Customers when utilizing OppTM POTS, OPPTM Centrex, and OppTMPBX (analog, non-DID trunks only) combinations, whereTechnically Feasible. The price for Owest DSL providedwith OppTM service is included in the Rate Sheet to thisAgreement. Owest DSL host service is not available with OPpTM service. If Owest develops and deploys new local switch features for its End User Customers, those switch features will be available in the same areas and subject to the samelimitations with OPpTM service. The rates to be chargedCLEC for such new local switch features will be negotiated but will not in any case be higher than the retail rate Owest charges. CLEC shall have the ability to combine the Oppl'M service with a compatible voicemail product and stutter dial tone. October 12, 2004/pjdlNorthstar Telecom, Inc. Page 4 of 6 AZ CDS-041 005-0004 MN COS-041 005-0008 CO COS-041 005-0005 MT COS-041 005-0009 IA COS-041 005-0006 NO COS-041 005-001 10 COS-o41 005-0007 NE CDS-041005-0011WA COS-041005-0016 WY COS-041 005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE Rates and Charges The recurring ("MRC") and nonrecurring ("NRC") rates for OppTM services and all applicable usage-based rates and miscellaneous charges (other than applicable intercarrier compensation charges such as access charges and reciprocal compensation and MRCs and NRCs for elements and services provided pursuant to CLEC's ICAs) are set forth in the attached Rate Sheets. The rates for OppTMservices set forth in the attached Rate Sheets will be in addition to the applicable rates for elements and services provided under CLEC's ICAs. The loop element combined with a OppTM service will be provided pursuant to CLEC's ICAs with Owest at the rates set forth in those ICAs. To the extent that the monthly recurring rate for the loop element in a particular state is modified on or after the Effective Date, the OppTM port rate for that state in the Rate Sheet will be adjusted (either up or down) so that the total rate applicable to the OPpTM serViceand loop combination in that state (after giving effect to the OppTM Port Rate Increases as adjusted for any applicable discount pursuant to Section 3.of this Service Exhibit) remains constant. The corresponding adjustment will be applied against the Port Rate Increases for the applicable state negotiated as a part of this Agreement and contained in the Rate Sheet. In no event shall any downward adjustment for a particular state under this section result in OPpTM Port Rate Increase of less than $1., nor shall any upward adjustment for a particular state result in a OPpTMPort Rate Increase of more than twice the scheduled increase. If the monthly recurring rate for the loop is modified by a shift in zone designation the parties shall use the difference in the statewide average loop rate as the basis for such adjustment, if any. Nothing in this Agreement shall affect the rates or any other terms and conditions for loops set forth in CLEC's ICAs with Owest. For purposes of thisAgreement, the Port Rate Increases refer to the increases in the Port rate reflecting market pricing on the attached Rate Sheets. Illustration 1: If the initial loop rate is $15, the initial Port rate is $3, and the scheduled Port Rate Increase is $2 for residential and $3 for business, an increase in the loop rate of $1.50 to $16.50 will result in a corresponding reduction of the Port Rate Increase for residential to $1.00 (calculated: $2.00 - $1., but in no event less than $1.00) and a reduction of the Port Rate Increase for business of $1. (calculated: $3.00 - $1.50). Illustration 2: If the initial loop rate is $15, the initial Port rate is $3, and the scheduled Port Rate Increase is $2 for residential and $3 for business, a decrease in the loop rate of $2.50 to $12.50 will result in a corresponding upward adjus~ent of the Port Rate Increase for residential to $4. (calculated: $2.00 plus $2.50, but in no event greater than 2 X $2.00) and an upward adjustment of the Port Rate Increase for business to $5.50 (calculated: $3.00 plus $2.50). Provided that Owest has implemented the Batch Hot Cut Process in a particular state pursuant to the terms and conditions of the Amendment to CLEC's ICAs entered into contemporaneously with this Agreement, ,the monthly recurring rates for the switch port in the attached Rate NM COS-041 005-0012 OR COS-041005-0013 SO COS-041005-0014 UT COS-041005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE Sheets shall increase incrementally by the amount of the applicable OPpTM Port Rate Increase (as the same may be subsequently adjusted under Section 3.2) on January 1 2005, January 1 , 2006 and January 1 , 2007. If the BatchHot Cut Process has not been implemented in a particular state such that Owest is not able to process Batch Hot Cuts in that state by December 31 2004, the OPpTM Port Rate Increases for that state will not go into effect until such time asOwest is able to process Batch Hot Cut orders in that state, and in the event of any such delay in the effective date of the OppTM Port Rate increases, there shall be no subsequent true up of the OPpTM Port Rate Increases. If the number of CLEC's OPpTM lines as of Octbber 31 , 2005equals or exceeds 90% of the sum of CLEC's OPPTMand UNE-P lines as of October, 31 , 2004, CLEC will be, entitled to a discount off of the monthly recurring switch port rate applicable during calendar year 2006 equal to 10% of the OPpTM Port Rate Increases that take effect January 1, 2006. If the number of CLEC's OPpTM lines as of October 31,2006equals or exceeds 90% of the sum of CLEC's OPPTMand UNE-P lines as of October, 31 2005, CLEC will be entitled to a discount off of the monthly recurring switch port rate applicable during calend!1r year 2007 equal to 10% of the OPpTM Port Rate Increases that take effect January 1 , 2007.For purposes of this section, the number of OppTM lines and the sum of OPpTM service and UNE-P lines shall be calculated on a regionwide basis that includes all states in which this Agreement is in effect. CLEC shall be responsible for Billing its End UserCustomers served via OPpTM for all Miscellaneous Chargesand surcharges required of CLEC by statute, regulation orotherwise required. , CLEC shall pay Owest the PIC change charge associatedwith CLEC End User Customer changes of InterLA T A IntraLATA Carriers. Any change in CLEC's End UserCustomers' InterLATA or IntraLATA Carrier must be requested by CLEC on behalf of its End User Customer. If an End User Customer is served by CLEC through a OppTM service, Owest will not charge, assess, or collectSwitched Access charges for InterLATA or IntraLATA calls originating or terminating from that End User Customer phone. Owest shall have a reasonable amount of time to implement system or 9ther changes necessary to bill CLEC for rates or charges associated with OPpTM services. Such system orother changes must be completed and operational no later thanDecember 31 2004. OPpTM services have a one month minimum service period requirement for each CLEC End User Customer. The one month minimum service period is the period of time that CLEC is required to pay 100% of the monthly recurring price for the service even if CLEC does not retain service for the entire month. OppTM services are billed month to month and shall after the one month minimum service period is satisfied be pro-rated for partial months based on the number of days service was provided. To receive OppTM Residential rates after December 312004, CLEC must identify residential end users by working telephone number (WTN) via LSR by the later of (a) ninety October 12, 2004/pjdlNorthstar Telecom, Inc. Page 5 of 6 AZ CDS-041 005-0004 MN CDS-041005-000a CO CDS-041 005-0005 MT CDS-041 005-0009IA COS-041 005-0006 NO CDS-041 005-001 0, 10 COS-041 005-0007 NE CDS-041005-0011W A CDS-041005-0016 wy COS-041 005-0017Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE (90) days after the Effective Date and (b) January 1 , 2005.Owest will not assess nonrecurring charge for the processing of this records order to identify the installed base of residential end users. Following submission by CLEC of such LSRs, CLEC and Owest shall cooperate to ensure that appropriate updates are reflected in Owest's billing. systems.To the extent rates are not correctly applied during the first ninety (90) days after January 1 , 2005, Owest shall creditany overpayments to CLEC in a commercially reasonable manner. OPpTM Business rates will apply to all WTNs not specifically identified as OPpTM Residential. Changes to theLSR process intended to implement the residential identifier for new orders going forward shall be implemented through the Change Management Process If the billing and ordering software for OppTM service is not available for commercial use on or before December 31 2004, Owest and CLEC shall true-up charges monthly to reflect the pricing for Owest OPpTM service. The subsequent order charge is applicable on a per order basis when changes are requested to existing serviceincluding changing a telephone number initiating orremoving Suspension or Service, denying or restoring service, adding, removing or changing features, and othersimilar requests. Systems and Interfaces Owest and CLEC shall continue to support use of existing UNE-P OSS interfaces and current OSS business rules for OPpTM (including without limitation electronic ordering and flowthrough applicable to UNE-P on June 14 2004) as the same may evolve over time .:. OPpTM products and services are ordered via an LSR as described in the PCA T. Products and Services Ordering are found on the Owest wholesal.e website. Prior to placing an order on behalf of each End User Customer, CLEC shall be responsible for obtaining and have in its possession a Proof of Authorization as set forth in this Agreement. When Owest or another provide~ of 9hoice, at the End User Customer's request, orders the discontinuance of the End User Customer existing service with CLEC, Owest will' render its closing bill to CLEC effective with thedisconnection. Owest will notify CLEC by FAX, OSSinterface, or other agreed upon processes when an EndUser Customer moves to Owest or another service provider. Owest shall not provide CLEC or Owest retail personnel with the name of the other service provider selected by the End User Customer. CLEC shall provide Owest and Owest shall provide CLECwith points of contact for order entry, problem resolution;repair, and in the e~ent special attention is required onservice request. Billing Owest shall provide CLEC, on a monthly basis, within seven to ten (7 - 10) calendar days of the last day of the mostrecent Billing period, in an agreed upon standard electronic NM CDS-041 005-0012 OR CDS-041 005-0013 SO COS-041 005-0014 UT CDS-041 005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE format, Billing information including (1) a summary bill, and (2) individual End User Customer sub-account information.To the extent CLEC needs additional or different billing information in order to properly bill its End Users or other Carriers (including without limitation Owest) , Owest shall work with CLEC in good faith to deliver such information. Installation Commitments Met. For each installation commitment that Owest, through its own fault, fails to meet, Owest will provide a service credit equal to 100% of the nonrecurring charge for that installation. The definition of a "missed installation commitment" and the associated exclusions are described in Attachment A. Maintenance and Repair Out of Service Cleared within 24 Hours. For each out-of-service condition that Owest, through its own fault, fails to resolve within 24 hours, Owest will provide a service credit equal to one day~s recurring charge (monthly recurring charge divided by 30) for each day out of service beyond the first 24 hours. (For example, if the out-of-service condition exists for 25 to 47 hours, CLEC would be entitled to a credit equal to the monthly recurring charge divided by 30. If the out-of-service condition existed for 48 to 71 hours, the credit would equal two times the monthly recurring charge divided by 30).. The definition of an "out of service condition" and the associated exclusions are described in Attachment A. Owest will maintain facilities and equipment that comprise the OPpTM service provided to CLEC. CLEC or its End User Customers may not rearrange, move, disconnect or attemptto repair Owest facilities or equipment, other than by connection or disconnection to any interface between Owest and the End User Customer, without the written consent Owest. Owest shall provide general repair and maintenance services on its facilities, including those facilities supporting OppTM services purchased by CLEC. Without limiting the generality of' the foregoing, Owest shall repair and restore any equipment or any other maintainable component that may adversely impact CLEC's use of OPpTM service. Owest and CLEC shall cooperate with each other to implement procedures and processes for handling service-affecting events. There shall be no charge for the services provided under this section except as set forth in the Rate Sheet. Performance Measures and Reporting, Performance Targets.and Service Credits Each party shall provide suitably qualified personnel to perform its obligations under this Agreement and all OppTM services hereunder in a timely and efficient manner with diligence and care, consistent with the professional standards of praCtice in the industry, and in conformance with all applicable laws and regulations. The OppTM service attributes and process enhancements are not subject to the Change Management Process ("CMP"). CLEC proposed changes to OPpTM service attributes and process enhancements will be communicated through the standard account interfaces. Change requests common to shared systems and processes subject to CMP will continue to be addressed via the CMP procedures. Owest will provide commercial performance measurements and reporting against established performance targets with OPpTM ser;vice. The following performance measurements will apply to OPpTM Residential and OPpTM Business: (a) Firm Order Confirmations (FOCs) On Time, (b) Installation Commitments Met, (c) Order Installation Interval, (d) Out Service Cleared within 24 Hours, (e) Mean Time to Restore, and (f) Trouble Rate. Commercial measurement definitions, methodologies, performance targets and reporting requirements are attached as Attachment A. Owest will provide CLEC with the raw data necessary to allow CLEC to disaggregate results at the state level. CLEC will be entitled to service credits only for each instance ora missed installation commitment and each instance of an out of service condition that is not cleared within 24 hours as described below. All such service credits shall be applied automatically by Owest as credit against CLEC's bill for the billing period following the one in which the credits were accrued. October 12, 2004lpjdlNorthstar Telecom, Inc. Page 6 of AZ CDS-041 005-0004 MN CDS-041 005-0008 CO CDS-041 005-0005 MT CDS-041 005-0009 IA COS-041 005-0006 NO COS-041 005-0010 10 COS-041 005-0007 NE COS-041005-0011 WA COS-041 005-0016 WY COS-041 005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE NM COS-041005-0012 OR COS-041 005-0013 SO COS-041005-0014 UT COS-041 005-0015 Attachment A to Service Exhibit Performance Targets for Owest OPP Service October 12, 2004/pjd/NorthStar Telecom, Inc. AZ COS-041 005-0004 CO COS-041 005-0005 IA COS-041 005-0006 10 COS-041 005-0007 W A COS-041005-0016 MN COS-041 005-0008 MT COS-041 005-0009 NO COS-041 005-001 0 NE COS-041005-0011 WY COS-041005-0017 Page 1 of 15 NM COS-041005-0012 OR COS-041 005-0013 SO COS-041 005-0014 UT COS-041005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit FOC-1 - Firm Order Confirmations (FOCs) On Time Purpose: Monitors the timeliness with which Owest returns Firm Order Confirmations (FOCs) to CLECs in response to LSRs received from CLECs, focusing on the degree to which FOCs are provided within specified intervals. Description: Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs within the intervals specified under "Performance Targets" below for FOC notifications. Includes all LSRs that are submitted through IMA-GUI and IMA-EDI interfaces that receive an FOC during the reporting period, subject to exclusions specified below. (Acknowledgments sent separately from an FOC (e., EDI 997 transactions are not included. For FOC-1 A, the interval measured is the period between the LSR received date/time (based on scheduled up time) and Owest's response with a FOC notification (notification date and time). For FOC-1 B, the interval measured is the period between the application date and time, as defined herein, and Owest's response with a FOC notification (notification date and time). . " Fully electronic" LSRs are those (1) that are received via IMA-GUI or IMA-EDI , (2) that involve o manual intervention , and (3) for which FOCs are provided mechanically to the CLEC. . " Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EDI and involve manual processing. LSRs will be evaluated according to the FOC interval categories shown in the "Performance Targets" section below, based on the number of lines requested on the LSR or, where multiple LSRs from the same CLEC are related, based on the combined number of lines requested on the related LSRs. Reporting Period: One month Unit of Measure: Percent Reporting: Individual CLEC Disaggregation Reporting: Regional level. FOC-1 A: FOCs provided for full electronic LSRs received via I MA- GUI or IMA-EDI FOC-1 B: FOCs provided for electronic/manual LSRs received via IMA-GUI or IMA-EDI Formula: FOC-1A = nCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received date/time (based on scheduled up time))" is within 20 minutes) + (Total Number of original FOC Notifications transmitted for the service category in the reporting periodH x 100 FOC-1 B = nCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (Application Date & Time)" is within the intervals specified for the service category involved) + (Total Number of original FOC Notifications transmitted for the service category in the reporting period) 1 x 100 October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041005-0008 MT CDS-041 005-0009 NO COS-041 005-001 0 NE COS-041005-0011 WY COS-041 005-0017 Page 2 of 15 NM CDS-041 005-0012 OR CDS-041005-0013 SD CDS-041 005-0014 UT COS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Exclusions: LSRs involving individual case basis (1GB) handling based on quantities of lines, as specified in the Performance Targets" section below, or service/request types, deemed to be projects. Hours on Weekends and holidays. (Except for FOG-, which only excludes hours outside the scheduled system up time. LSRs with GLEG-requested FOG arrangements different from standard FOG arrangements. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the measure definition. Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to disallow duplicate LSR #' Invalid start/stop dates/times. Product Reporting:Performance Tar et: FOG-1 A 950/0 within 20 minutes OPP-POTS FOG-1 B 950/0 within standard FOG intervals (specified below) Standard FOe Intervals Product Group NOTE 1 FOC Interval 24 hrsOPP-POTS (1-39 lines) Availability: Performance can be measured beginning in August 2004 (to be reflected on September 2004 reporting) or the first full month of OPP service (for the following month's reporting), whichever is later. Notes: 1. LSRs with quantities above the highest number specified for each product type are considered 1GB. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ COS-041 005-0004 CO COS-041 005-0005 IA COS-041 005-0006 10 COS-041 005-0007 W A COS-041 005-0016 MN COS-041 005-0008 MT COS-041 005-0009 NO COS-041 005-001 0 NE COS-041005-0011 WY COS-041 005-0017 Page 3 of 15 NM COS-041005-0012 OR COS-041 005-0013 SO COS-041005-0014 UT COS-041 005-0015 aWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit ICM-1 -Installation Commitments Met Purpose: Evaluates the extent to which Qwest installs services for Customers by the scheduled due date. Description: Measures the percentage of orders for which the scheduled due date is met. All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which are completed/closed during the reporting period are measured, subject to exclusions specified below. Change order types included in this measurement consist of all C orders representing inward activity (with "I" and "T" action coded line USOCs). Also included are orders with customer-requested due dates longer than the standard interval. Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met due date. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the original due date and (b) prior to a Qwest-initiated, changed due date, if any. Reporting Period: One month Unit of Measure: Percent Reporting: Individual CLEC Disaggregation Reporting: Regional level. Results for product/services listed in Product Reporting under "MSA Type Disaggregation" will be reported according to orders involving: ICM-1A Dispatches (Includes within MSA and outside MSA); and . ICM-1 B No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be reported according to installations: ICM-1 C Interval Zone 1 and Interval Zone 2 areas. Formula: ((Total Orders completed in the reporting period on or before the Applicable Due Date) + (Total Orders Completed in the Reporting Period)) x 100 Exclusions: Disconnect, From (another form of disconnect) and Record order types. Due dates missed for standard categories of customer and non-Qwest reasons. Standard categories of customer reasons are: previous service at the location did not have a customer-requested disconnect order issued, no access to customer premises, and customer hold for payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage. Records involving official company services. Records with invalid due dates or application dates. Records with invalid completion dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the measure definition. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 . W A CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-0010 NE CDS-041005-0011 WY CDS-041 005-0017 Page 4 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Product Reporting Performance Target: MSA- Tvee: QPP-POTS QPP-POTS (Dispatch and No Dispatch)195% Zone- Tvpe: Availability:Notes: Performance can be measured beginning In August 2004 (to be reflected on Septem ber 2004 reporting) or the first full month of QPP service (for the following month's reporting), whichever is later. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 W A CDS-041005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041005-0017 Page 5 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit 011-1 - Order Installation Interval Purpose: Evaluates the timeliness of Qwest's installation of services for CLECs, focusing on the average time to install service. Description: Measures the average interval (in business days) between the application date and the completion date for service orders accepted and implemented. Includes all inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which are completed/closed during the reporting period, subject to exclusions specified below. Change order types for additional lines consist of all C orders representing inward activity. Intervals for each measured event are counted in whole days: the application date is day zero (0); the day following the application date is day one (1). . The Applicable Due Date is the original due date or, if changed or delayed by the CLEC, the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the Applicable Due Date is the GLEe-initiated due date, if any, that is (a~ subsequent to the original due date and (b) prior to a Qwest-initiated , changed due date, if any. OTE 1 . Time intervals associated with GLEe-initiated due date changes or delays occurring after the Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-initiated due date, if any, following the Applicable Due Date , from the subsequent CLEC- initiated due date, if any. NOTE Reporting Period: One month Unit of Measure: Average Business Days Reporting: Individual CLEC Disaggregation Reporting: Regional level. Results for product/services listed in Product .Reporting under "MSA Type Disaggregation" will be reported according to orders involving: 01l-1A Dispatches (Includes within MSA and outside MSA); and 011-1 B No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be reported according to installations: 011-1 C Interval Zone 1 and Interval Zone 2 areas. Formula: l((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date and the Applicable Date) - (Time intervals associated with CLEC-initiated due date changes or delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting period lanation: The average installation interval is derived by dividing the sum of installation intervals for all orders (in business days) by total number of service orders completed in the reporting period. Exclusions: Orders with CLEC requested due dates greater than the current standard interval. Disconnect, From (another form of disconnect) and Record order types. Records involving official company services. Records with invalid due dates or application dates. Records with invalid completion dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the measure definition. Orders involving individual case basis (ICB) handling based on quantities of lines or orders deemed to be projects. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 W A CDS-041005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 Page 6 of 15 NM CDS-041 005-0012 OR CDS-041005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Zone- T e - Re orted As: Avera e business da s Performance Target: QPP-POTS (Dispatched) QPP-POTS (No Dispatch) Availability: Performance can be measured beginning in August 2004 (to be reflected on Septem ber 2004 reporting) or the first full month of QPP service (for the following month' reporting), whichever is later. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041005-0006 I D CDS-041 005-0007 WA CDS-041 005-0016 6 Days 5 Days Notes: According to this definition, the Applicable Due Date can change per successive GLEG-initiated due date changes or delays, up to the point when a .Qwest-initiated due date change occurs. At that point, the Applicable Due Date becomes fixed (Le., with no further changes) as the date on which it was set prior to the first Qwest- initiated due date change, if any. Following the first Qwest-initiated due date change, any further GLEG-initiated due date changes or delays are measured as time intervals that are subtracted as indicated in the formula. These delay time intervals are calculated as stated in the description. (Though infrequent, in cases where multiple Qwest-initiated due date changes occur, the stated method for calculating delay intervals is applied to each pair of Qwest- initiated due date change and subsequent GLEG-initiated due date change or delay. The intervals thus calculated from each pairing of Qwest and GLEG-initiated due dates are summed and then subtracted as indicated in the formula.) The result of this approach is that Qwest-initiated impacts on intervals are counted in the reported interval, and GLEG-initiated impacts on intervals are not counted in the reported interval. MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 Page 7 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit 00524-1 - Out of Service Cleared within 24 Hours Purpose: Evaluates timeliness of repair for specified services , focusing on trouble reports where the out-of- service trouble reports were cleared within the standard estimate for specified services (Le., 24 hours for out-of-service conditions). Description: Measures the percentage of out of service trouble reports, involving specified services, that are cleared within 24 hours of receipt oftrouble reports from CLECs or from retail customers. Includes all trouble reports, closed during the reporting period, which involve a specified service that is out-of-service (Le., unable to place or receive calls), subject to exclusions specified below. . Time measured is from date and time of receipt of trouble ticket to the date and time trouble is indicated as cleared. Reporting Period: One month Unit of Measure: Percent Reporting: Individual CLEC Disaggregation Reporting: Regionalleve\. Results for product/services listed in Product Reporting under "MSA Type Disaggregation" will be reported according to orders involving: 00S24-1A Dispatches (Includes within MSA and outside MSA); and 00S24-1 B No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be reported according to installations: 00S24-1 C Interval Zone 1 and Interval Zone 2 areas. Formula: ((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24 hours) (Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100 Exclusions: Trouble reports coded as follows: For products measured from MT AS data (products listed for MSA-type disaggregation), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; No Field Visit Test OK, No Field Visit Found OK, Field Visit Found OK, and Miscellaneous - Non-Dispatch , non-Owest (includes CPE, Customer Instruction , Carrier, Alternate Provider). For products measured from WFA (Workforce Administration) data (products listed for Zone-type disaggregation) trouble reports coded to trouble codes for No Trouble Found (NTF), Test 0 K (TOK), Carrier Action (IEC) and Customer Provided Equipment (CPE). Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Owest system/network monitoring purposes. . Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting under "Zone-type Disaggregation For products measured from MT AS data (products listed for MSA-type disaggregation), trouble reports involving a IIno access II delay. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. Records with invalid trouble receipt dates. October 5, 2004/pjd/Northstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT COS-041 005-0009 ND CDS-041 005-001 0 NE COS-041 005-0011 WY CDS-041 005-0017 Page 8 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Records with invalid cleared or closed dates. Records with invalid product codes. Records missing data essential to the calculation of the measurement per the measure definition. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 I D CDS-041 005-0007 W A CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Page 9 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 Product Reporting:Performance Targets: MSA- TvDe - OPP POTS Dispatch and Non-Dispatch 90% Zone- TvDe - Availability:Notes: Performance can be measured beginning In August 2004 (to be reflected on Septem ber 2004 reporting) or the first full month of OPP service (for the following month's reporting), whichever is later. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CD$-041005-0011 WY CDS-041 005-0017 Page 10 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit MTTR-1 - Mean Time to Restore Purpose: Evaluates timeliness of repair, focusinQ how long it takes to restore services to proper operation. Description: Measures the average time taken to clear trouble reports. 1. Includes all trouble reports closed during the reporting period, subject to exclusions specified below. 2. Includes customer direct reports, customer-relayed reports, and test assist reports that result in a trouble report. 3. Time measured is from date and time of receipt to date and time trouble is cleared. Reporting Period: One month Unit of Measure: Hours and Minutes Reporting: Individual CLEC Disaggregation Reporting: Regional level. Results for product/services listed in Product Reporting under "MSA Type Disaggregation" will be reported according to orders involving: MTTR-1 A Dispatches (Includes within MSA and outside MSA); and MTTR-1 B No dispatches. Results for products/services listed in Product Reporting under "Zone-type Disaggregation" will be reported according to installations: MTTR-1 C Interval Zone 1 and Interval Zone 2 areas. Formula: I((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of Trouble Reports closed in the reporting period) Exclusions: Trouble reports coded as follows: For products measured from MT AS data (products listed for MSA-type disaggregation), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; No Field Visit Test OK, No Field Visit Found OK, Field Visit Found OK, and Miscellaneous - Non-Dispatch, non-Owest (includes CPE, Customer Instruction, Carrier Alternate Provider). For products measured from WFA (Workforce Administration) data (products listed for Zone-type disaggregation) trouble reports coded to trouble codes for No Trouble Found (NTF), Test 0 (TOK), Carrier Action (IEC) and Customer Provided Equipment (CPE). Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal Owest system/network monitoring pyrposes. . Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting under "Zone-type Disaggregation For products measured from MT AS data (products listed for MSA-type disaggregation), trouble reports involving a "no access" delay. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. 1. Records missing data essential to the calculation of the measurement per the measure October 5, 2004/pjdlNorthstar Telecom , Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA COS-041 005-0006 10 COS-041 005-0007 W A CDS-041005-0016 MN COS-041 005-0008 MT COS-041 005-0009 NO CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 Page 11 of 15 NM COS-041 005-0012 OR CDS-041005-0013 SO CDS-041 005-0014 UT COS-041005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit definition. October 5, 2004/pjdlNorthstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005:0007 WA CDS-041 005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 . ND CDS-041 005-001 0 NE CDS-041005-0011 WY CDS-041 005-0017 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Page 12 of 15 NM CDS-041005-0012 OR CDS-041 005-0013 SD CDS-041005-0014 UT CDS-041 005-0015 Product Reporting:Performance Target: MSA- T e -QPP-POTS (No Dispatch)5 HoursQPP-POTS QPP-POTS (Dispatched)14 Hours Zone-Type - Availability:Notes: Performance can be measured beginning in August 2004 (to be reflected on September 2004 reporting) or the first full month of QPP service (for the following month's reporting), whichever is later. October 5, 2004/pjd/Northstar Telecom , Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 WA CDS-041005-0016 MN CDS-041 005-0008 MT CDS-041 005-0009 ND CDS-041 005-0010 NE CDS-041005-0011 WY CDS-041005-0017 Page 13 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit TR-1 - Trouble Rate Purpose: Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or element. Description: Measures trouble reports by product and compares them to the number of lines in service. Includes all trouble reports closed during the reporting period, subject to exclusions specified below. Includes all applicable trouble reports, including those that are out of service and those that are only service-affectinQ. Reporting Period: One month Unit of Measure: Percent Reporting Individual CLEC Disaggregation Reporting: Regional level. Formula: ((Total number of trouble reports closed in the reporting period involving the specified service groupIng) + (Total number of the specified services that are in service in the reporting period)) x 100 Exclusions: Trouble reports coded as follows: For products measured from MT AS data (products listed for MSA-type, trouble reports codedto disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; No Field Visit Test OK, No Field Visit Found OK, Field Visit Found OK, and Miscellaneous - Non-Dispatch, non-awest (includes CPE, Customer Instruction, Carrier Alternate Provider). For products measured from WFA (Workforce Administration) data (products listed for Zone-type) trouble reports coded to trouble codes for No Trouble Found (NTF), Test 0 K (TOK), CarrierAction (IEC) and Customer Provided Equipment (CPE). Subsequent trouble reports of any trouble before the original trouble report is closed. Information tickets generated for internal awest system/network monitoring purposes. . Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting under "Zone-type For products measured from MT AS data (products listed for MSA-type, troublereports involving a "no access" delay. Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Records involving official company services. Records with invalid trouble receipt dates. Records with invalid cleared or closed dates. Records with invalid product codes. 1. Records missing data essential to the calculation of the measurement per the measure definition. October 5, 2004/pjd/Northstar Telecom , Inc. AZ COS-041 005-0004 CO COS-041 005-0005 IA CDS-041 005-0006 10 CDS-041 005-0007 WA COS-041005-0016 MN COS-041 005-0008 MT COS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041005-0011 WY COS-041 005-0017 Page 14 of 15 NM COS-041 005-0012 . OR COS-041 005-0013 SO COS-041 005-0014 UT COS-041005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Product Reporting:Performance Target: MSA Type: QPP-POTS Diagnostic Zone Type: Availability:Notes: Performance can be measured beginning in August 2004 (to be reflected on September 2004 reporting) or the first full month of QPP service (for the following month's reporting), whichever is later. October 5, 2004/pjd/Northstar Telecom, Inc. AZ CDS-041 005-0004 CO CDS-041 005-0005 IA CDS-041 005-0006 ID CDS-041 005-0007 W A CDS-041 005-0016 MN CDS-041 005-000a MT CDS-041 005-0009 ND CDS-041 005-001 0 NE CDS-041 005-0011 WY CDS-041 005-0017 Page 15 of 15 NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 QWEST PLATFORM PLUSTM SERVICE Attachment A to Service Exhibit Qwest Platform PlusTM (QPPTM) Rate Sheet - Arizona 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.OPpTM Residential Business and PAL (Per MOU)$0.0008236109.OPpTM Centrex ISDN BRI and PBX Analon Trunks (Per line/trunk)UGUFM $0.26 109.Local Switchina Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.1.1 Ports 109.11.Ports Effective throunh December 31 2004 109.11.1 Analoa Port $2.109.11.2 Analoa Port Residential end user credit $0.109.11.3 Diaital Port (Sunnortinn BRIISDN)$10.109.11.1.1.1.4 PBX DID Port $3. 109.11.Ports Effective Januarv 1 2005 throunh December 31 2005 109.11.1.1.1 Analoa Port $5.109.11.2 Analoa Port Residential end user credit ($1.109.11.3 Diaital Port (Sunnortinn BRIISDN)$13. 109.11.2.4 PBX DID Port $6. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thre~holrlCt ARE met 109.11.1 Analoa Port $6.109.11.2 Analoo Port Residential end user credit ($2.46109.11.3 Diaital Port (Sunnortinn BRIISDN)!f14. 109.11.1.3.4 PBX DID Port $7. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.1 Analoa Port $7.109.11.1.4.2 Analoa Port Residential end user credit ($2.109.11.1.4.3 Diaital PortlSunnortinn BRIISDN)$15.109.11.4 PBX DID Port $8. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.1 Analoa Port $8.109.11.2 Analoa Port Residential end user credit ($4.109.11.3 Diaita! Port (Sunnortina BRIISDN)$16.109.11.5.4 PBX DID Port $9. 109.11.Ports, Effective January 01, 2007 through term, if Incentive thresholds ARE NOT met 109.11.1 Analoa Port $9.40109.11.2 Analoa Port Residential end user credit 1$4.109.11.3 Diaital Port (Sunnortina BRIISDN)$17.109.11.6.4 PBX DID Port $10. 109.11.Local Switch Usane 109.11.OPpTM Residential Business and PALIPer MaUl $0.00097109.11.OPpTM Centrex ISDN BRI and PBX Analoa Trunks (Per LinefTrunk)UGUST $0.8100c 109.11.1.3 Switch Features 109.11.Account Codes - oer svstem AZ8PS $78.109.11.Attendant Access Line - oer station line DZR $1.109.11.Audible Message Waiting MGN,$0. MWW109.11.3.4 Authorization Codes - oer svstem AFYPS $235.109.11.Automatic Line ETVPB $0.109.11.Automatic Route Selection - Common Enuin. ner system F5GPG $2 062.41109.11.Call DroD NA-FID $0.109.11.Call Exclusion - Automatic NXB $0. ISDN)109.11.Call Exclusion - Manual NA-FID $0. IDSN)109.11.Call Forwardina Don't Answer - Incomina Only 69A $37.25109.11.Call Forwardina: Busv Line / Don't Answer Proarammable Svc. Establishment SEPFA $15.109.11.Call Forwarding: Busy LinelDont Answer (Expanded)FVJ $37. FVJHG 109.11.Call Forwarding: Don't Answer 69H, EVD $37. EVDHG109.11.Call Forwarding: Don't Answer / Call Forward Busy Customer Programmable- Per FSW $0.Line 109.11.Call Waitina Indication - oer timina state WUT SiO.109.11.Centrex Commom Eauioment HYE. HYS $1184.109.11.CLASS - Call Trace Per Occurrence NO USOC $2.109.11.CLASS - Continuous Redial NSS 109.11.CLASS - Last Call Retum NSO109.11.CLASS - Prioritv Callinn NSK109.11.1.CLASS - Selective Call Forwardinn NCE109.11.CLASS - Selective Call Reiection NSY109.11.CMS - Packet Control Canabi~ ner System PTGPS ;477.109.11.CMS - Svstem Establishment - Initial Installation MB5XX 954.41109.11.CMS - SYStem Establishment - SubseQuent Installation CPVWO ;477. Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheei Qwest Platform PlusTM (QPPTM) Rate Sheet - Arizona 109.11,Conference Callina - Meet Me MJJPK $41.109.11.Conference Callina - Preset M09PK $41.109.11.Direct Station Select Busv Lamo Field oer arranaement BUD $0.109.11.Directed Call Pickuo with Baroe-6MD $19. 109.11.Directed Call Pickuo without Barae-69D $19.109.11.Distinctive RinalDistinctive Call Waitina RNN $39. 109.11.1.Expensive Route Wamina Tone- oer system with ARS AQWPS $70.109.11.Facility Restriction Level - oer svstem FRKPS $43.4109.11.1.3.Grouo Intercom GCN $0.4109.11.Hot Line - per line HLA HLN $0.109.11.1.3.Hunting: Multioosition Hunt Queuino MH5 $37.109.11.Hunting: Multioosition with Announcement in Queue MHW $37.109.11.Huntina: Multiposition with Music in Queue MOHPS $40.109.11.ISDN Short Hunt NHGPG $1.109.11.3.40 Loudsoeaker Paaino ~ oer trunk arouo PTQPG $173.109.11.Make Busy Arrangements - per group A9AEX $0. P89 109.11.3.42 Make Busy Arranaements - oer line MB1 $0.109.11.Messaae Center - oer main station line MFR $0.109.11.Messaae Waitina Visual MV5 $0.301109.11.3.45 Music On Hold - oer system MHHPS $22.109.11.1.3.46 Privacy Release K7KPK $0.109.11.Query Time QT1 PK $0.109.11.1.3.48 SMDR-P - Archived Data SR7CX $174,109.11.3.49 SMDR-P - Service Establishment Charge, Initial Installation SEPSP,$333. SEPSR109.11.Station Camo-On Service - oer main station CPK $0.109.11.Time of Day Control for ARS - oer svstem ATBPS $123.109.11.Time of Day NCOS Uodate with ARS A4T $0.109.11.Time of Day Routina - oer line with ARS ATB $0.109.11.Trunk Verification from Designated Station BVS $0.109.11.UCD in hunt group - per line MHM, H6U,$0. NZT 109.11.1.4 Other 109.11.1.4.Custom Number See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and109.11.1.4.3 PBX DID Comolex Translations Diaits Outoulsed Chanae Signalina $14.109.11.1.4.4 PBX DID Block Comoromise $25.109.11.1.4.PBX DID Grouo of 20 Numbers $33.109.11.1.4.PBX DID Reserve Seauential # Block $25.109.11.1.4.PBX DID Reserve Non Seauential TN $23. 109.11.1.4.PBX DID NonSeouential TN $35. 109.11.SubseQuent Order Charae NHCUU $13. 109.11.Owest Corporation (OC) Intra LATA Toll, LPIC 5123 See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be. provided pursuant to terms and 109.Miscellaneous Charaes 109.20.Non-Des Ian 109.20.Trouble Isolation Charge (TIC)LTESX See Maintenanc e of Service, Basic, First Interval 109.20.Network Premises Work Charge 109.20.Basic 109.20.First Increment HRH11 See 109.20.Each Additional Increment HRHA1 Additional 109.20.Overtime 109.20.First Increment HRH12 See109.20.Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.First Increment HRH13 See109.20.Each Additional Increment HRHA3 Additional109.20.Deslon 109.20.Maintenance of Service 109.20.Basic 109.20.FIrst Increment MVWXX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Arizona 109.20,Each Additional Increment MVW2X Maintenanc 109.20.2.Premium 109.20.First Increment MVWPX See109.20.Each Additional Increment MVW3X Maintenanc 109,20.2.Ootional Testina (Additional Labor\ 109.20.Basic Rrst and Each Additional Increment OTNBX See109.20,Overtime Rrst and Each Additional Increment OTNOX Additional109.20.Premium. First and Each Additional Increment OTNPX Labor - 109.20.Disoatch (Additional Disoatch . No trouble found\VT6DC See109.20.Disnatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Network Premises Work Charae 109.20.Basic 109.20.First Increment HRH11 See109.20.Each Additional Increment HRHA1 Additional 109.20.Overtime 109.20.First Increment HRH12 See109.20.Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.First Increment HRH13 See109.20.Each Additional Increment HRHA3 Additional 109.20.Desian and Non-Desian 109.20.Trip Charge - Premises Visit Charge NRTCY See Additional DisDatch109.20.Premises Work Charae 109.20.Basic 109.20.First Increment HRD11 See109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.Rrst Increment HRD12 See109.20.Each Additional Increment HRDA2 Additional 109.20.3.2.Premium 109.20.First Increment HRD13 See109.20.Each Additional Increment HRDA3 Additional 109.20.Date Chanae $10.109.20.3.4 Desinn Channe $72,109.20.Exnedite Charne ICE109.20.Cancellation Charae ICE 109.Owest Platform PIUSTM (OPPTM\ 109.23.Conversion Nonrecurrina Charaes 109.23.OppTM Business. Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized\URCCU $0.109.23.Each Additional Line (Mechanized\URCCY $0.109.23.Disconnect $0.109.23.1.4 First Line (Manual\URCCV 16.109.23.Each Additional Line (Manual)URCCZ $2. 109.23.OPpTM Analoa PBX DID Trunks 109.23.First Trunk URCCD $20.109.23.Each Additional $3. 109.23.OPpTM ISDN BRI URCCU 109.23.First $0.109.23.Each Additional $0.109.23.Disconnect $0. 109.23.Installation Nonrecurrina Charaes 109.23.OppTM Business. Centrex. PAL. and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized\NHCRA $33.109.23.Each Additional Une (Mechanized\NHCRC $9.109.23.First Line (Manual\NHCRB $50.109.23.Each Additional Line (Manual\NHCRD ' $11. 109.23.OppTM Analoa DID PBX Trunks $177. 109.23.OppTM ISDN-BRI $241. 109.23.Owest AlN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided oursuant to terms and Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Owest Platform PlusTM (QPPTM Rate Sheet - Arizona 109.23.Qwest DSL See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount 109.23.Qwest Voice Messaging Services 112. Notes Monthly Recurring credit applies to OPP"'" Residential Services as set forth in Service Exhibit 1 to this Agreement. OPpTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible andavailable vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges areapplicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease ilem description and USOC association with charges. In the event USOCs are inaccurate or are revised. Owest reserves thn ,.;nht t" ~"",,~t th" Q",t" Qh""t The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initialing orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design , Remaining OppTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each stale SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not aTelecommunications Service, the discount will be 18%. Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Colorado 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.QPPTM Residential Business and PAL (Per MOU)$0.0011100109.QPPTM Centrex ISDN BRI and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local Switchina Purchased As Part of QPPTM 109.11.1 Mass Market SwitchinQ 109.11.Ports 109.11.Ports, Effective throuah December 31 2004 109.11.Analoa Port 109.11.Analoa Port, Residential end user credit 109.11.1.1.Diaital Port (Supportina BRIISDN) 109.11.1.4 PBX DID Port $54. 109.11.Ports Effective Januarv 1 2005 throuQh December 31 2005 109.11.1.1.Analoa Port $3. 109.11.1.2.Analoa Port Residential end user credit ($0.109.11.Diaital Port (Supportina BRIISDN)$12. 109.11.2.4 PBX DID Port $56. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $5.109.11.1.1.3.Analoa Port Residential end user credit ($1. 109.11.Diaital Port (Supportina BRIISDN)$14.27109.11.1.3.4 PBX DID Port $58.54 109,11.1.4 Ports, Effective January 01 , 2006 through December 31 , 2006, if incentive thresholds ARE NOT met 109.11.1.4.Analoa Port $5.109.11.1.4.Analoa Port Residential end user credit ($1. 109.11.1.4.3 Diaital Port (Supportina BRIISDN)$14.109.11.1.4.4 PBX DID Port $59. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.Analoa Port $7.41 109.11.Analoa Port Residential end user credit ($3.109.11.Diaital Port (Supportina BRIISDN)$16, 109.11.PBX DID Port $60.45 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port $8. 109.11.Analoa Port Residential end user credit $3.109.11.1.6.Diaital Port (Supportina BRIISDN)$16.109.11.6.4 PBX DID Port $61. 109.11.1.2 Local Switch UsaQe 109.11.QPPTM Residential Business, and PAL (Per MOU)$0.00161 109.11.QPPTM Centrex ISDN BRI and PBX Analoa Trunks (Per Linerrrunk)UGUST $1,35000 109.11.1.3 Switch Features 2 3109.11.6 Wav Callina For Non-Centron Line Ports GVT $42.109.11.Account Codes Per Svstem AZ8PS $80.109.11.ARS- Common Eauipment Per Group F5GPG $2,059.109.11.3.4 ARS- Expensive Route Warnina Tone- Per System . AQWPS $71.109.11.ARS- Facility Restriction Level Per SyStem FRKPS $66.109.11.Attendant Access Line, Per Station DZR $1.109.11.Audible Message Waiting MGN MWW $1. 109.11.Authorization Codes Per Svstem AFVPS $236.109.11.Centrex Common Eauioment HYE, HYS $1,210.109.11.CLASS - Call Trace. Per Occurrence NO usee $2. 109.11.CMS- Packet Control Capability, Per System PTGPS $482.109.11.CMS- System Establishment, Initial Installation MB5XX $965.109.11.CMS- System Establishment, SubseQuent Installation CPVWO $482. 109.11.Conference Callina- Meet Me, Per System MJJPK $42.109.11.Conference Callina- Preset - Per SyStem M09PK $42. 109.11.EBS- Automatic Line Per Station Une ETVPB $1.109.11.EBS- Dir Sta Sel/Busv Lamp Fld Per Arranaement BUD $1.109.11.EBS- Messaae Center, Per Main Station Line, Per Line MFR $1. 109.11.EBS- Messaae Waitino Visual Per Station Une MLN $1.109.11.EBS- Privacv Release, Per Station Line K7KPK $1. 109.11.EBS Querv TIme, Per Station Line QT1 PK $1.109.11.EBS- Station Camp On Per Main Une Per Line CPK $1.109.11.Hot Une, Per Line Eauipped Per Une HLN, HLA $1. 109.11.Loudspeaker Paaina Trunkside Per Group PTQPG $175.109.11.Messaae Waitina Visual. Per Une MV5 $1.109.11.Multiple Position Hunt Announcement, Per Group MH5 $72.109.11.Multiple Position Hunt Queuina. Per Group MHW $37.109.11.Multiple Position Hunt Per Line MOHPS $0.109.11.1~3.Music On Hold, Per Svstem (oMS Only)MHHPS . $67. 109.11.SMDR-P- Archived Data SR7CX $176. September 23, 2oo4/pjd/Z-TeV14 states Agreement No. CDS-040923-oooi Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Owest Platform PlusTM (QPPTM) Rate Sheet - Colorado 109.11.SMDR-P- Service Establishment Charge. Initial Installation SEPSP SEPSR $337.109.11,Time of Day Control lor ARS Per System ATBPS $124.109.11.Time of Day NCOS Updated Per Main Station A4T $0.109.11.Time of Day Routina Per Line ATBPS $1.109.11.Trunk Verification from Desianated Station Per Line Eauipped BVS $1.109.11.UCD- Call Waitina Indication Per Uniaue Timina State Per Timina State WUT $1. 109.11.UCD- In Hunt Group, Per Line MHM, H6U NZT $0.109.11.UCD- Make Busy Arrangements, Per Group A9AEX, P89 $1.109.11.UCD- Make Busy Arranaements, Per Line MB1 $1.109,11.3.40 UCD- With Music after Delay A5M $0. 109.11.1.4 Other 109.11.1.4.Custom Number See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.11.1.4.PBX DID Complex Translations Diaits Outoulsed Change Sianalina $10.109.11.1.4.4 PBX DID Complex Translations Sianalina Chanae $24.109.11.1.4.PBX DID Block Compromise $18.109.11.1.4.PBX DID Grouo of 20 Numbers $25.109.11.1.4.PBX DID Reserve Sequential # Block $18. 109.11.PBX DID Reserve Nan Sequential TN $17.48109.11.1.4.PBX DID NonSeauential TN $26. 109.11.Subsequent Order Charge NHCUU $13.49 109.1.1.Owest Corporation (OC) Intra LATA Toll, LPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.Miscellaneous Charaes 5 6109.20.Non-DeslQn 109.20.Trouble Isolation Charge (TIC)L TESX See Maintenanc e of Service. Basic. First Interval 109.20.Desian 109.20.Maintenance of Service 109.20.2.Basic 109.20.First Increment MVWXX See109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX ""'" 1 09.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.1.3.First Increment MVWPX """ 109.20.Each Additional Increment MVW3X Maintenanc 109.20.Optional Testina (Additional Labor) 109.20.Basic, Rrst and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Dispatch (Additional Dispatch - No trouble found)VT6DC See109.20.Dispatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desian and Non-Desian 109.20.Trip Charge - Premises Visit Charge NRTCY See Additional Dispatch109.20.Premises Work CharQe 109.20.Basic 109.20.First Increment HRD11 See109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.First Increment HRD12 See 109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Colorado 109.20.Each Additional Increment HRDA3 Additional109.20.Network Premises Work Charne 109.20.Basic 109.20.First Increment HRH11 See109.20.Each Additional Increment HRHA1 Additional 109.20.Overtime 109.20.First Increment HRH12 See 109.20.Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.First Increment HRH13 See109.20.Each Additional Increment HRHA3 Additional 109.20.3.4 Date Channe $10.109.20.Desian Chance $73.109.20.ExDedite Charae 109.20.Cancellation Charne 109.Qwest Platform PIUSTM (QPPTM\ 109.23.Conversion Nonrecurrlna Charaes 109.23.QPPTM Business. Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Une (Mechanized)URCCU $0.109.23.Each Additional Une (Mechanized)URCCY $0.109.23.First Line IManua1\URCCV $12.109.23.1.4 Each Additional Line IManuaj)URCCZ $2. 109.23.QPPTM PBX DID Trunks 109.23.First Trunk URCCD $15.49109.23.Each Additional $2. 109.23.QPPTM ISDN BRI URCCU109.23.First $11.109.23.Each Additional $2. 109.23.Installation Nonrecurrina Charaes 109.23.QPPTM Business Centrex PAL. and PBX Analoa non-DID Trunks. Residential 109.23.2:1.First Une IMechanized)NHCRA $41.109.23.Each Additional Line IMechanized\NHCRC $11.109.23.First Une IManua1\NHCRB $61.109.23.1.4 Each Additional Une IManual)NHCRD $13. 109.23.QPPTM Analoa DID PBX Trunks $132.41 109.23.QPPTM ISDN-BRI $180.49 109.23.Qwest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Qwest DSL See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and 109.23.Qwest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount 112.Oaeratlonal SUDDort Svstems 112.Develoments and Enhancements oer Order No Charae at this time112.Onaoina Maintenance oer Order No Charne at this time112.Dailv Usaae Records File, oer Record $0.000886 Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement. QPPTM service includes ",ondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCA T for all compatible andavailable vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges areapplicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owest reserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number. initiating or removingSuspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. QPPTM ISDN BRI and PBX are 'Design . Remaining OPpTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGA September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Colorado Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not a Telecommunications Service, the discount will be 18%. September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PIUSTM (QPPTM) Rate Sheet - Iowa 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.1 OPpTM Residential Business andPAL(PerMOU)$0.0011100 109.2 OppTM Centrex ISDN BRI and PBX Analoa Trunks (Per line/trunk) UGUFM $0. 109.Local Switchino Purchased As Part of QPPTM 109.11.Mass Market Switchino 109.11.1 Ports 109.11.Ports Effective throuoh December 31 2004 109.11.Analoa Port $1.15 109.11.1. Analoa Port Residential end user credit $0.109.11.Diaital Port (Supportina BRIISDN)$14. 109.11.1, PBX DID Port $2. 109.11.1.Ports Effective Januarv 1 2005 through December 31 2005 109.11.Analoa Port $3.109.11.Analoa Port Residential end user credit ($1. 109.11.1.2. Diaital Port (SuDDortina BRIISDN)$17. 109.11.PBX DID Port $5.46 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.1.1.3. Analoa Port $4. 109.11.1.3. Analoa Port Residential end user credit ($2.109.11.3. Diaital Port (Supportina BRIISDN)$18. 109.11.PBX DID Port $6.49 109.11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4. Analoa Port $5. 109.11.1.4. Analoa Port Residential end user credit ($2. 109.11.1.4. Dialtal Port ISuoDortina BRIISDN)$18.109.11.1.1.4. PBX DID Port $6. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.5. Analoa Port $6.109.11.5. Analoa Port Residential end user credit ($3.40 109.11.5. Diaita! Port (Supportina BRIISDN)$19. 109.11.1.1.5. PBX DID Port $7. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port $6. 109.11.6. Analoa Port Residential end user credit ($3. 109.11.6. Diaital Port (SuDoortina BRI ISDN)$19. 109.11.6. PBX DID Port $8. 109.11.2 Local Switch Usage 109,11.OPpTM Residential Business and PAL (Per MOU)$0.001558109.11.OppTM Centrex ISDN BRI and PBX AnaloQ Trunks (Per Unerrrunk)UGUST $1. 109.11.3 Switch Features 2 3 109.11.Account Codes - per System AZ8PS $81.109.11.Attendant Access Une, per Station Une DZR $1.109.11.Audible Message Waiting MGN, MWW $1.109.11.3.4 Authorization Codes per Svstem AFYPS $245.109.11.Auto Callback RGE $8. 109.11.Automatic Une ETVPB $0,109.11.1.3.Automatic Route Selection - Common EQuipment. per System F5GPG $2150.42109.11.NA - FID Call Drop ONLY $0.109.11.NXB (ISDN) Call Exclusion - Automatic $1. 109.11.NA-FID Call Exclusion - Manual IDSN)$0.109.11.Call Forwarding Busy Une 69J,$8. 69JHG, EVO EVOHG, EVB EVBHG109.11.Call Forwardina Busv Une - Incomina OnlY 69B1X $38. 109.11.Call Forwarding Don t Answer 69H $8. 69HHG, EVD EVDHG109.11.Call Forwarding Don t Answer / Call Forwarding Busy Customer Programmable-FSW Per Una $1.109.11.1.Call Forwardina Don t Answer Incomina OnlY 69A $38. 109.11.Call Forwardina Variable ESM, CV9 S8.52 109.11.FVJ Call Forwardina: Busy Une / Don't Answer (Expanded)FVJHG $38. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-Q40923-0001 Owest Master SeNices Agreement Owest Platform Plus (OPP) Rate Sheet Owest Platform PlusTM (QPPTM) Rate Sheet - Iowa 109.11.18 Call Forwarding: Busv Line / Don t Answer Programmable Service Establishment SEPFA $16.109.11.1.3.19 Call Hold 6APPK $8. 109.11.20 Call Park (Store & Retrieve \C4Z $8,109.11.21 Call Pickup E3PPK $8. NZHPN 109.11.22 Call Waiting / Cancel Call Waiting ESX $8.109.11.23 Call Waiting Indication, per limine State WUT $1. 109.11.24 CLASS - Anonymous Call Reiection AYK $8.109.11.25 CLASS - Call Trace Per Occurrence NO USOC $2.43 109.11.3.26 CLASS - Call Waiting ID NWT $8.109.11.27 CLASS - Calling Name & Number NNK $8.109.11.28 CLASS - Calling Number Deliverv NSD . $8.109.11.29 CLASS - Callina Number Delivery -Blocking NKM NKS $8.109.11.30 CLASS - Continuous Redial NSS $8.109.11.31 CLASS-Last Call Return NSQ $8.109.11.32 CLASS - Priority Call in a NSK $8.109.11.33 CLASS - Selective Call Forwardina NCE $8.109.11.34 CLASS - Selective Call Reiection NSY $8.52109.11.35 CMS - Packet Control Caoability, per System PTGPS $497.109.11.36 . CMS - System Establishment- Initial Installation MB5XX $995.109.11.37 CMS - System Establishment- SubseQuent Installation CPVWO $497.109.11.38 Conference Calling - Meet Me MJJPK $43.109.11.39 Conference Calling - Preset M09PK $43.109.11.3.40 Data Call Protection (oMS 100)D7N $8.109.11.3.41 Direct Station Select / Busv Lamp Field per Arrangement BUD $0.109.11.3.42 Directed Call Pickup with Barge-6MD $8.109.11.3.43 Directed Call Pickup without Barge-69D $20.109.11.3.44 Distinctive Ring/Distinctive Call Waiting RNN $41. 109.11.3.45 Distinctive Ringing DHA $8. RGG++109.11.Establish Centrex Common Block , per CLEC, per CO HYE HYS $324. 109.11.Expensive Route Waming Tone, per System AQWPS $73.109.11.1.Facility Restriction Level, per System FRKPS $45.109.11.3.49 Group Intercom GCN $0.47109.11.Hot Line, per Line HLN HLA $1.109.11.Hunting: Multiposition Hunt Queuina MH5 $39.109.11.1.3.Hunting: Multiposition with Announcement in Queue MHW $39.109.11.1,Hunting: Multiposition with Music in Queue MOHPS $41.109.11.ISDN Short Hunt NHGPG $1.109.11.Loudspeaker Pacing, per Trunk Group PTOPG $180.109.11.Make Busy Arrangements, per Group A9AEX P89 $0.109.11.Make Busy Arrangements, per Line MB1 $0. 109.11.1.3.Message Center, per Main Station Line MFR $0.109.11.Message Waiting Indication AN M1W $8.109.11.Message Waiting Visual MV5 $0. 109.11.Music On Hold, per System MHHPS $23.109.11.Privacy Release K7KPK $0.49109.11.Query lime OT1 PK $0.109.11.SMDR-P - Archived Data SR7CX $181. 109.11.1.3.SMDR-P - Service Establishment Charge, Initial Installation SEPSP $347. SEPSR109.11.Speed Call Long - Customer Changeable EVH, GW $8. GV2 109.11.67 Station Camp-On Service, per Main Station CPK $0. 109.11.68 Station Dial Conferencina (6-wav)GVT $8.109.11.69 Three Way Calling ESC $8.109.11.70 lime of Day Control for ARS. per System ATBPS $128. 109.11.71 lime of Day NCOS Update A4T $0.109.11.72 lime of Day Routina, per Line ATB $0.109.11.73 Trunk Answer Anv Station NTU $8. 109.11.74 Trunk Verification from Designated Station BVS $0.40109.11.75 UCD in Hunt Group, per Line MHM, H6U, NZT $0. 109.11.1.4 Other 109.11.Custom Number See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and conditions in CLEC' 109.11.1.4.3 PBX DID Complex Translations Digits Outpulsed Change Signaling $14.109.11.1.4.4 PBX DID Complex Translaiions Signaling Chance $34.109.11.PBX DID Block Compromise $25. 109.11.PBX DID Group of 20 Numbers $34.47109.11.1.4.7 PBX DID Reserve SeQuential # Block $25.109.11.PBX UNE-P DID Reserve Nonseauential Telephone Numbers $24.109.11.PBX DID Nonseauential Telephone Numbers $36. 109.11.SubseQuent Order Charae NHCUU $13. September 23. 20O4/pjdlZ-TeV14 states Agreement No. CDS-O40923-0001 Owest Master Services Agreement Owest Plationm Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Iowa 109.11.Owest Corporation (OC) IntraLATA Toll, LPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and conditions in CLEC' 109.Miscellaneous Charaes 109.20.Non-Desian 109.20.1 Trouble Isolation Charge (TIC)L TESX See Maintenanc e of Service Basic, First Interval 109.20.Desian 109.20.1 Maintenance of Service 109.20.Basic 109.20.1. First Increment MVWxx.See 109.20.1. Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.1.2. First Increment MVWOX See 109.20.2. Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.3. First Increment MVWPX See 109.20.3. Each Additional Increment MVW3X Maintenanc 109.20.2 Ootional Testina (Additional Labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.3 Disnatch (Additional Disoatch - No trouble found)VT6DC See 109.20.2.4 Disoatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desian and Non-Desion 109.20.1 Trip Charge - Premises Visit Charge No USOC Additional Disoatch 109.20.2 Premises Work Charne 109.20.Basic 109.20.1. First Increment HRD11 See 109.20,1. Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.2. First Increment HRD12 See 109.20.2. Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.3. First Increment HRD13 See 109.20.3. Each Additional Increment HRDA3 Additional 109.20.3 Date Channe $10. 109.20.4 Desinn Channe ~75. 109.20.5 Exoedite Charae 109.20.6 Cancellation Charae 109.Qwest Platform PlusTM (QPPTM) 109.23.Conversion Nonrecurrina Charaes 109.23.1 QPPTM Business Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)URCCU $0. 109.23.Each Additional Une (Mechanized)URCCY $0. 109.23.First Une (Manual)URCCV $16. 109.23.1.4 Each Additional Line (Manual)URCCZ $2. 109.23.1.2 QPPTM PBX DID Trunks 109.23.First Trunk URCCD $21. 109.23.Each Additional $3. 109.23.3 OppTM ISDN BRI URCCU 109.23.First $15. 109.23.Each Additional $3. 109.23.Installation Nonrecurrina Charaes 109.23.1 QPPTM Business Centrex PAL and PBX Analoo non-DID Trunks. Residential 109.23.FIrst Une (Mechanized)NHCRA $56. 109.23.Each Additional Line (Mechanized)NHCRC $16. 109.23.First Una (Manual)NHCRB $84.47 109.23.1.4 Each Additional Una (Manual)NHCRD $18. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Iowa 109.23.30PPTM ISDN-BRI $248. See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and conditions in CLEC' See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and conditions in CLEC' See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount No Char e at this time No Char e at this time $0.000948 109.23.Owest AIN Features 109.23.Owest DSL 109.23.Owest Voice Messaging Services 112. Notes Monthly Recurring credit applies to OPpTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OPpTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCA T for all compatible andavailable vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges areapplicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owestreserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design . Remaining OppTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not aTelecommunications Service, the discount will be 18%. September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet . Qwest Platform PIUSTM (QPPTM) Rate Sheet - Idaho 109.Shared Transport Purchased As Part of OppTM 109.Mass Market 109.OppTM Residential Business and PAL in ID-S (Per MOU)$0.0011100109.OppTM Centrex, ISDN BRt PAL in ID-N and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local Switching Purchased As Part of OppTM 109.11.Mass Market Switching 109.11.Ports 109.11.Ports Effective through December 31 2004 109.11.Analoa Port $1.34 109.11.1.Analoa Port Residential end user credit $0. 109.11.Diaital Port lSupportina BRIISDN)$12.109.11.1.PBX DID Port $2.43 109.11.Ports Effective Januarv 1. 2005 through December 31 2005 109.11.Analoa Port $4.109.11.Analoa Port Residential end user credit ($1. 109.11.Diaital Port (Suooortina BRIISDN)$15. 109.11.2.4 PBX DID Port $5. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $4. 109.11.1.3.Analoa Port Residential end user credit ($1.99\109.11.Diaital Port (Supportina BRIISDN)$15. 109.11.3.4 PBX DID Port $5. 109.11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.Analoa Port $5. 109.11.1.4.Analoa Port Residential end user credit ($2.109.11.1.1.4.3 Diaital Port (Supportina BRIISDN)$16. 109.11.4.4 PBX DID Port $6. 109.11.Ports, Effective January 01 2007 through term, if incentive thresholds ARE met 109.11.1.AnaloG Port $5.109.11.Analoa Port, Residential end user credit ($2. 109.11.Diaital Port (Supportinc BRIISDN)$16. 109.11.5.4 PBX DID Port $6. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.AnaloG Port $6.109.11.AnaloG Port, Residential end user credit ($3. 109.11.Diaital Port (Supportina BRIISDN)$17.40 109.11.1.6.4 PBX DID Port $7. 109.11.Local Switch Usage 109.11.OppTM Residential Business and PAL in ID-S (Per MOU)$0.001343 109.11.OppTM Centrex ISDN BRr PAL in ID-N and PBX Analoa Trunks (Per UGUST $1. 109.11.Switch Features 2 3 109.11.Account Codes - per Svstem AZ8PS $77.41 109.11.1.3.Attendant Access Line per Station Line DZR $1.109.11.Audible Message Waiting MGN $0. MWW 109.11.3.4 Authorization Codes - per Svstem AFYPS $231. 109,11.Automatic Line ETVPB $0. 109.11.Automatic Route Selection - Common Equipment per System F5GPG $2015. 109,11.Call Drop FID ONLY $0. 109.11.Call Exclusion - Automatic NXB $0.'IISDN) 109.11.Call Exclusion - Manual NA-FID $0.46 IIIDSN)' 109.11.10 Call Forwardina Busy Line - IncominQ Only 69B1X $20. 109.11.Call Forwardina Don't Answer Incomina Only 69A $20. 109.11.Call Forwardina: Busv Line / Don't Answer Programmable Service Establishment SEPFA $11.109.11.13 Call Forwarding: Don't Answer / Call Forwarding Busy Customer Programmable,FSW $0. per Line 109.11.14 Call WaitinG Indication - per Timind State WUT $0. 109.11.15 Centrex Common Equipment HYE, HYS 370. 109.11.CLASS - Call Trace Per Occurrence NO USOC $1.109.11.CLASS - Continuous Redial NSS $1. 109.11.CLASS - Last Call Retum NSO $1. 109.11.CLASS - Prioritv CallinG NSK $1.109.11.CLASS - Selective Call Forwardina NCE $1. 109.11.CLASS - Selective Call Rejection FKOPN;$1. NSY 109.11.Direct Station Selection / Busv Lamp Field. per Arrangement BUD $0. 109.11.Directed Call Pickup with Barce-6MD 13.109.11.1.Directed Call Pickup without Barce-69D 13. 109.11.Distinctive RinalDistinctive Call Waitina RNN 27. September 23, 2004/pjdlZ-TeIl14 states Agreement No. CDS-040923-0oo1 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PIUSTM (QPPTM) Rate Sheet -Idaho 109.11.Exoensive Route Warnina Tone per System AOWPS $49.48 109.11.Group Intercom GCN $0. 109.11.Hot Une per Line HLN HLA $1. 109.11.Huntina: Multiposition Hunt Oueuina MH5 $29. 109.11.Huntina: Multiaosition with Announcement in Queue MHW $31. 109.11.Huntina: Multiposition with Music in Queue MOHPS $28. 109.11.ISDN Short Hunt NHGPG,$1.17 NHGPN 109.11.Loudsaeaker Paaina, oer Trunk Group PTOPG $183. 109.11.Make Busy Arrangef!'ents, per Group A9AEX,$0.53 P89 109.11.Make Busv Arranaements, per Line MB1 $0. 109.11.Messaae Center. per Main Station Line MFR $0. 109.11.1.3.Messaae Waitina Visual MV5 $0. 109.11.Music On Hold. oer System MHHPS !t20. 109.11.1.Privacy Release K7KPK $0.42 109.11.3.40 Ouerv TIme OT1PK $0. 109.11.3.41 SMDR-P - Archived Data SR7CX $170. 109.11.3.42 SMDR-P - Service Establishment Charge, Initial Installation SEPSP $323. SEPSR 109.11.3.43 Station Camp-On Service, per Main Station CPK $0. 109.11.3.44 TIme of Dav Control for ARS. per System ATBPS $95. 109.11.3.45 TIme of Dav NCOS Uodate A4T $0.41 109.11.3.46 TIme of Dav Routina. per Line ATB $0.46 109.11.3.47 Trunk Verification from Designated Station BVS $0. 109.11:1.3.48 UCD in Hunt Group. per Line MHM $0. 109.11.1.4 Premium Port Features- Additional Charae $2. 109.11.1.4.CMS - Svstem Establishment - Initial Installation MB5XX $962. 109.11.1.4.2 CMS - Svstem Establishment Subsequent Installation CPVWO $481. 109.11.CMS - Packet Control CapabilitY. per System PTGPS $481. 109.11.1.4.4 Conference Callina - Meet Me MJJPK $32. 109.11.1.4.Conference Callina - Preset MO9PK $32. 109.11.Conference CallinG - Station Dial (6-Wav)GVf $47.48 109.11.Other 109.11.1.5.Custom Number See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and 109.11.PBX DID Complex Translations Digits Outpulsed Chance Sinnalinn $15. 109.11.5.4 PBX DID Complex Translations Sianalina Chance $35. 109.11.PBX DID Block ComPromise $25. 109.11.PBX DID Groua of 20 Numbers $31, 109.11.1.5.PBX DID Reserve Sequential # Block $25. 109.11.PBX DID Reserve Nonseauential Telephone Numbers $23. 109.11.PBX DID Nonseauential Telephone Numbers $33. 109.11.Subsequent Order Charoe NHCUU .$12. 109.11.awest Corporation (aC) IntraLATA Toll, LPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and .. --, .-.. 109.Miscellaneous Charaes 109.20.Deslon - North 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVWXX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.1.2.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc 109.20.Optional Testina (Additional Labor\ 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Disoatch (Additional Disaatch - No trouble found)Vf6DC See 109.20.Disoatch for Maintenance of Service - No Trouble Found Vf6DM Additional 109.20.Deslan and Non-Desian - North September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PIUSTM (QPPTM) Rate Sheet -Idaho 109.20,Trip Charge - Premises Visit Charge SCO See Additional DisDatch 109.20.Premises Work Charge 109.20.Basic 109.20.First Increment HRD11 See109.20.Each Additional Increment HRDA1 Additional 109.20.2.2 Overtime 109.20.First Increment HRD12 See 109.20.2.2.Each Additional Increment HRDA2 Additional 109.20.2.Premium 109.20.First Increment HRD13 See 109.20.Each Additional Increment HRDA3 Additional109.20.Non-Desian - South 109.20.Network Premises Work Charae 109.20.All Hours 1st 15 minutes HRH11 See109.20.All Hours next three 15 minutes HRHA1 Additional109.20.All Hours ea addt'115 minutes HRDA1 Labor - 109.20.Desian - South 109.20.4.Maintenance of Service 109.20.Basic 109.20.First Increment MVWXX See109.20.4.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109,20.4.First Increment MVWOX See 109.20.4.1.Each Additional Increment MVW2X Maintenanc 109.20.4.1.Premium 109.20.4.First Increment MVWPX See 109.20.4.Each Additional Increment MVW3X Maintenanc 109.20.4.ODtional Testina (Additional Labor) 109.20.4.2.Basic First and Each Additional Increment OTNBX See109,20.4.2.Overtime First and Each Additional Increment OTNOX Additional109.20.4.Premium First and Each Additional Increment OTNPX Labor - 109.20.4.DisDatch (Additional DisDatch - No trouble found)VT6DC See109.20.4.4 DisDatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.4.Network Premises Work Charae 109.20.Basic 109.20.First Increment HRH11 See 109.20.Each Additional Increment HRHA1 Additional 109.20.4.Overtime 109.20.First Increment HRH12 See 109.20.Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.First Increment HRH13 See 109.20.Each Additional Increment HRHA3 Additional 109.20.Desian and Non-Desian - South 109.20.Trip Charge - Premises Visit Charge NRTCY See Additional DisDatch109.20.5.Premises Work Charge 109.20,Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.First Increment HRD12 See 109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See109.20.Each Additional Increment HRDA3 Additional 109.20.Date Chance $10.109.20.Desian Chanoe $73.109.20.EXDedite Charge 109.20.Cancellation Charoe 109.Owest Platform PlusTM (OPPTM) 109.23.Conversion Nonrecurrlna Charges 109.23.OppTM Business Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Une (Mechanized)URCCU $0. 109.23.Each Additional Une (Mechanized)URCCY $0. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Idaho 109.23.OppTM PBX DID Trunks 109.23.FirstTrunk 109.23.Each Additional URCCD $28. $2. 109.23.OppTM ISDN BRI 109.23.First 109.23.Each Additional URCCU $30. 109.23. non-DID Trunks Residential NHCRA NHCRC NHCRB NHCRD 109.23.OppTM Analo DID PBX Trunks 109.23.OppTM ISDN-BRI $272. 109.23.Owest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and 109.23.Owest DSL 109.23.Owest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112. er Order $5. $1. $0.000419 Notes Monthly Recurring credit applies to OPpTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible and available vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges are applicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USCG association with charges. In the event USOCs are inaccurate or are revised, Owestreserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design . Remaining OPpTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not a Telecommunications Service, the discount will be 18%. September 23, 2004/pjdlZ-TeI/14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platfonm Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Minnesota 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.OppTM Residential and Business (Per MOU)$0.0006513109.OppTM Centrex ISDN BRI PAL and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local Switching Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.Ports 109.11.Ports. Effective throuah December 31. 2004 109.11.Analoo Port $3. 109.11.1:2 Analoo Port Residential end user credit $0. 109.11.Diaital Port (SuoDortina BRIISDN)$9. 109.11.1.4 PBX DID Port $2. 109.11.1.2 Ports Effective January 1 2005 through December 31 2005 109.11.Analoa Port $5.109.11.Analoa Port Residential end user credit ($0.361 109.11.1.1.Diaital Port (Suooortina BRIISDN)$12, 109.11.1.2.4 PBX DID Port $5. 109.11.1.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $7.47 109.11.Analoa Port. Residential end user credit ($1. 109.11.Diaital Port (SuDDortino BRIISDN)$13.109.11.PBX DID Port $7, 109.11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.Analoa Port $7. 109.11.1.4.Analoo Port Residential end user credit ($1. 109,11.1.4.Diaital Port (SuDDortina BRIISDN)$14. 109.11.1.4.PBX DID Port $7. 109.11.1.1.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.Analoa Port $9. 109.11.Analoo Port Residential end user credit ($3. 109.11.Diaital Port (Suooortina BRIISDN)$15. 109.11.PBX DID Port $9. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.1.1.Analoo Port $10. 109.11.Analoo Port Residential end user credit ($3. 109.11.Diaital Port (SuDDortina BRIISDN)$16. 109.11.6.4 PBX DID Port $9. 109.11.Local Switch Usage 109.11.OppTM Residential and Business (Per MOU)$0.109.11.OppTM Centrex ISDN BRI PAL and PBX Analoa Trunks (Per LinefTrunk)UGUST $0. 109.11.Switch Features $0.$0.2 3 109.11.1.4 Other 109.11.1.4.Custom Number See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.11.1.4.PBX DID ComDlex Translation Diaits OutDulsed $11. 109.11.1.4.4 PBX DID Comolex Translations Sianalina Change $26. 109.11.1.4.PBX DID Block Comcromise $4.109.11.PBX DID GrouD of 20 Numbers $1. 109.11.PBX DID Reserve SeQuential # Block $4.109.11.1.4.PBX DID Reserve Nonseauential Telephone Number $3. 109.11.1.4.PBX DID Nonseauential Teleohone Number $3. 109.11.Subsequent Order ChargeJFeature Change Charge NHCUU,$0.NHCVO 109.11.Qwest Corporation (QC) Intra LATA Toll, LPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.Miscellaneous Charaes 109.20.Non-Design September 23, 2004/pjdJZ-Tel/14 states Agreement No. CDS-040923-0oo1 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Minnesota 109.20.Trouble Isolation Charge (TIC)LTESX See Maintenanc e of Service Basic, First Interval 109.20.2 Desian 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVWX:X See 109,20.Each Additional Increment MVW1X Maintenanc 109.20.1.2 Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc 109.20.Optional Testina (Additional Labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Disnatch (Additional Dispatch - No trouble found)Vf6DC See 109.20.2.4 Dispatch for Maintenance of Service - No Trouble Found Vf6DM Additional 109.20.Design and Non-Desian 109.20.Trip Charge - Premises Visit Charge No USCG See Additional Dispatch 109.20.Premises Work Charae 109.20.Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.First Increment HRD12 See 109.20.2.2.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See 109.20.Each Additional Increment HRDA3 Additional 109.20.Date Chance Unde 109.20.Desinn Channe Unde109.20.Exnedite Charne ICE 109.20.Cancellation Charne ICE 109.Qwest Platform PlusTM (QPPTM) 109.23.Conversion Nonrecurrina Charaes 109.23.QPPTM Business. Centrex. PAL. and PBX Analoa non-DID Trunks Residential 109.23.First Une (Mechanized)URCCU $0. 109.23.Each Additional Line (Mechanized)URCCY $0. 109.23.Disconnect (Manual and Mechanized)$0.44 109.23.1.4 First Line (Manual)URCCV $0. 109.23.Each Additional Line (Manual)URCCZ $0. 109.23.QPPTM PBX DID Trunks $1. 109.23.QPPTM ISDN BRI URCCU $1. 109.23.Installation Nonrecurrina Charaes 109.23.QPPTM Business. Centrex. PAL and PBX Analoa non-DID Trunks Residential 109.23.First Une (Mechanized)NHCRA $0. 109.23.Each Additional Line (Mechanized)NHCRC,$0. 109.23.Disconnect (Manual and Mechanized)$0.44 109.23.First Une (Manual)NHCRB $0. 109.23.Each Additional Line (Manual)NHCRD $0.44 109.23.QPPTM Analoa DID PBX Trunks $181. 109.23.QPPTM ISDN-BRI $248. 109.23.Qwest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and September 23, 2004/pjdlZ-Tel/14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Minnesota 109.23.Owest DSL 109.23.Owest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112. er Order Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OPpTht service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible and available vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges areapplicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owest reserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design . Remaining OppTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not aTelecommunications Service, the discount will be 18%. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-DOO1 Owest Master Services Agreement Owest Platfonm Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Montana 109.Shared TransDOrt Purchased As Part of QPPTM 109.Mass Market 109.OppTM Residential and Business (Per MOU\$0.0011100 109.OppTM Centrex ISDN BRI PAL and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local Switchina Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.Ports 109.11.1.1.Ports, Effective throuah December 31 2004 109.11.Analoa Port $1. 109.11.Analoa Port Residential end user credit $0.109.11.1.Oiaita! Port (Supportina BRIISON)$17. 109.11.1.4 PBX DID Port $4. 109,11.1.Ports Effective Januarv 1 2005 through December 31 2005 109.11.1.1.2.Analoa Port $4. 109.11.Analoa Port Residential end user credit ($1.53' 109.11.1.Diaital Port (Supporting BRIISDN)$19. 109.11.PBX DID Port $7. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $4. 109.11.Analoa Port Residential end user credit ($1.109.11.Diaital Port (Supportina BRIISDN)$20. 109.11.1.3.4 PBX DID Port $8. 109.11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.1 Analoa Port $5. 109.11.1.4.Analoa Port Residential end user credit ($2.109.11.1.4.3 Diaital Port (Supportina BRIISDN)$21. 109.11.PBX DID Port $8.40 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.Analoa Port $5.109.11.Analoa Port Residential end user credit ($2.109.11.Diaital Port (Supportina BRIISDN)$21. 109.11.5.4 PBX DID Port $8. 109.11.1.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109,11.Analoa Port $6.109.11.Analoa Port Residential end user credit ($3. 109.11.Diaital Port (Supportina BRIISDN)$22. 109.11.1.1.PBX DID Port $9.48 109.11.Local Switch Usage 109.11.OppTM Residential and Business (Per MOU)$0.001574109.11.OPpTM Centrex ISDN BRI, PAL and PBX Analog Trunks (Per Uneffrunk\UGUST $1.320 109.11.Switch Features 2 3 109.11.Account Codes - oer svstem AZ8PS $81.45109.11.1.Attendant Access Une - per station line DZR $1. 109.11.1.Audible Message Waiting MGN $1. MWW 109.11.3.4 Authorization Codes - per system AFYPS $243.109.11.Automatic Une ETVPB $0.109.11.Automatic Route Selection - Common Eauip. per system F5GPG $2137. 109.11.1.Call Drop FID ONLY $0. 109.11.Call Exclusion - Automatic NXB $1. ISDN\ 109.11.Call Exclusion - Manual NA-FiO $0. IDSN)109.11.10 Call Forwarding Dont Answer / Call Forwarding Busy, Customer Programmable,FSW $1.per Line 109.11.Call Forwardina: Busy Une/Dont Answer Proarammable Svc. Establishment SEPFA $15. 109.11.Call Waitina Indication - per timina state WUT $1.109.11.13 Centrex Common Equipment HYE, HYS 227. 109.11.CLASS - Call Trace Per Occurrence NO USOC S1. 109.11.CLASS - Continuous Redial NSS $1.109.11.CLASS - Last Call Retum NSO $1. 109.11.CLASS - PrioritY Callina NSK $1.23109.11.CLASS - Selective Call Forwardina NCE $1. 109.11.CLASS - Selective Call Rejection NSY $1.109.11.CMS - Pack Control CapabilitY PTGPS $494.109.11.CMS - System Establishment - Initial Installation MB5XX $989. 109.11.CMS - System Establishment - Subsequent Installation CPVWO $494.109.11.Conference Callina - Meet Me MJJPK $43.109.11.Conference Callina - Preset MO9PK $43.24 109.11.Direct Station Selection / Busv Lamp Field, per Arrangement BUD $0. September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-O40923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Montana 109.11.Directed Call Pickup with Barae-6MD $20.109.11.Directed Call Pickup without Barce-69D $20. 109.11.Distinctive Rino/Distinctive Call WaitinQ RNN $41. 109.11.Expensive Route WaminQ Tone- per system AQWPS $73.109.11.Facilitv Restriction Level - per svstem FRKPS $45. 109.11.1.Group Intercom GCN $0.46109.11.Hot Line - per line HLA, HLN $1. 109.11.HuntinQ: Multiposition Hunt QueuinQ MH5 $39. 109.11.Huntina: Multiposition with Announcement in Queue MHW $39.109.11.Hunting: Multiposition with Music in Queue MOHPS $41.48 109.11.ISDN Short Hunt NHGPG $1. 109.11.Loudspeaker Paoino - per trunk Qroup PTQPG $179.109.11,Make Busy Arrangements - per group A9AEx,$0. P89 109.11.1.3.Make Busy Arranaements - per line MB1 $0. 109.11.3.40 Messaae Center - per main station line MFR $0. 109.11.3.41 Messaae Waitina Visual MV5 $0.109.11.3.42 Music On Hold - per svstem MHHPS $23.109.11.3.43 Privacy Release K7KPK $0.48 109.11.1.3.44 Query Time QT1PK $0.109.11.3.45 SMDR-P - Service Establishment Charge, Initial Installation SEPSP $180.49 SEPSR 109.11.1.3.46 Station Camp-On Service - per main station CPK $0.109.11.3.47 Time of Dav Control for ARS - per system ATBPS $128. 109.11.3.48 Time of Dav NCOS Update A4T $0. 109.11.1.3.49 Time of Dav Routino - per line ATB $0. 109.11.1.Trunk Verification from Desianated Station BVS $0.40 109.11.UCD in hunt group - per line MHM $0, H6U NZT 109.11.1.4 Other 109.11.1.4.Custom Number See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and conditions in CLEC's ICA). 109.11.PBX DID Complex Translation Diaits Outpulsed Changed Sianalina $14. 109.11.1.4.4 PBX DID Complex Translations SionalinQ ChanQe $34. 109.11.1.4.5 PBX DID Block Compromise $25.109.11.1.4.PBX DID Reserve SeQuential Number Block $25. 109.11.1.4.PBX DID Trunk Terminations $24.109.11.1.4.PBX DID Reserve Nonseouential Telephone Number $23.109.11.1.4.9 PBX DID Nonseauential Telephone Numbers $35. 109.11.SubseQuent Order Charae NHCUU $13:40 109.11.Owest Corporation (OC) Intra LATA Toll, LPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and 109.Miscellaneous Charaes 109.20.Non-Desion 109.20.Trouble Isolation Charge (TIC)LTESX See Maintenanc e of Service Basic, First Interval 109.20.Desian 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVW'XX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc 109.20.Optional TestinQ (Additional labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX labor - September 23, 2004/pjdlZ-Tel/14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Qwest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Montana 109.20.2.4 Disoatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desian and Non-Desian 109.20.Trip Charge - Premises Visit Charge NRTCY See Additional Disoatch109.20.Premises Work Charae 109.20.Basic 109.20,3.2.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.Rrst Increment HRD12 See 109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See 109.20.3.2 Each Additional Increment HRDA3 Additional109.20.Network Premises Work Charoe 109.20.Basic 109.20.First Increment HRH11 See 109.20.Each Additional Increment HRHA1 Additional 109.20.Overtime 109.20.First Increment HRH12 See 109.20.Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.First Increment HRH13 See 109.20.Each Additional Increment HRHA3 Additional 109.20.3.4 Date Chanoe , $10.109.20.Desion Chanoe $75.4109.20.Expedite Charae ICI109.20.Cancellation Charae ICI 109.Qwest Platlorm PlusTM (QPPTM) 109.23.Conversion Nonrecurring Charges 109.23.QPPTM Business Centrex PAL and PBX Analoa non-DID Trunks. Residential 109.23.First Line (Mechanized)URCCU $0. 109.23.Each Additional Line (Mechanized)URCCY $0.109.23.First Line (Manual\URCCV $16.109.23.1.4 Each Additional Line (Manual)URCCZ $2. 109.23.QPPTM PBX DID Trunks 109.23.First Trunk URCCD $30.109.23.Each Additional $2. 109.23.QPPTM ISDN BRI URCCU 109.23.Rrst $32.109.23.Each Additional $2. 109.23.Installation Nonrecurrina Charaes 109.23.QPPTM Business Centrex PAL and PBX Analoa non-DID Trunks, Residential 109.23.First Line (Mechanized)NHCRA $56.109.23.Each Additional Line (Mechanized)NHCRC $16. 109.23.Rrst Line (Manual)NHCRB $83.109.23.2.Each Additional Line (Manual\NHCRD $18. 109.23.QPPTM Analoa DID PBX Trunks $165. 109.23,QPPTM ISDN-BRI $318. 109.23.Qwest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Qwest DSL See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and 109.23.Qwest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount 112.Operational SUDDari Systems 112.Develoments and Enhancements. oer Order No Charae at this time112.Onooino Maintenance. oer Order No Charge at this time September 23, 20O4/pjdlZ-TeV14 states Agreement No. CDS-O40923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - Montana Monthly Recurring credit applies to OPpTM Residential SelVices as set forth in SelVice Exhibit 1 to this Agreement. OPpTM selVice includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCA T for all compatible andavailable vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed, Non-Recurring charges areapplicable whenever a feature is added - whether on new installation, conversion, or change order activity, Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges, USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, OwestreselVes The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing selVice, including changing a telephone number, initiating orremoving Suspension or SelVice, denying or restoring selVice, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design , Remaining OPpTM selVices are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. Owest and MCI agree to negotiate a charge in good faith, The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the selVice has been deemed to be a Telecommunications SelVice, the Discount will be provided pursuant to CLEC's ICA, Where the selVice is not aTelecommunications SelVice, the discount will be 18%. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-Q40923-0001 Owest Master SelVices Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - North Dakota 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.OPpTM Residential and Business (Per MOU\$0.0011100109.OppTM Centrex ISDN BRI PAL and PBX Analon Trunks (Per line/trunk\UGUFM $0. 109.Local Switchina Purchased As Part of OppTM 109.11.Mass Market Switchina 109.11.Ports 109.11.1.1.Ports Effective throuah December 31. 2004 109.11.Analoo Port $1.109.11.Analoo Port Residential end user credit $0.109.11.Diaital Port (Sunnortinn BRIISDN\$21.16109.11.1.4 PBX DID Port $2. 109.11.Ports Effective Januarv 1 2005 throuah December 31. 2005 109.11.Analoo Port $3.109.11.Analoo Port Residential end user credit 1$1.109.11.Diaital Port (Sunnortinn BRIISDN\$23.109.11.2.4 PBX DID Port $5. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analon Port $5.109.11.Analoa Port. Residential end user credit (S;2.109.11.Diaital Port (Suooortinn BRIISDN\$25.109.11.1.3.4 PBX DID Port $6. 109.11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.Analoa Port $6.109.11.1.4.Analoo Port Residential end user credit ($3. 109.11.1.4.3 Diaital Port (Sunnortinn BRIISDN)$25.109.11.1.4.4 PBX DID Port $7. 109.11.Ports, Effective January 01, 2007 through term, if Incentive thresholds ARE met 109.11.Analon Port $7.109.11.Analoo Port Residential end user credit ($4.109.11.Diaital Port (Suooortinn BRIISDN\$27.109.11.5.4 PBX DID Port !t8. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port $8.109.11.Analoo Port Residential end user credit ($5.16\109.11.1.6.Diaital Port (Suooortinn BRIISDN)$28.109.11.6.4 PBX DID Port $9. 109.11.Local Switch Usaae 109.11.OPpTM Residential and Business (Per MOU\$0.001475109.11.OPpTM Centrex ISDN BRI PAL and PBX Analoa Trunks (Per Linerrrunk\UGUST S;1. 109.11,Switch Features 109.11.Account Codes - oer svstem AZ8PS $81.45109.11.Attendant Access Line - oer station line DZR $1.109.11.Audible Message Waiting MGN, MWW $1. 109.11.3.4 Authorization Codes - oer svstem AFVPS $243.109.11.Automatic Line ETVPB $0.109.11.Automatic Route Selection - Common Eauio. oer svstem F5GPG $2137.109.11.Call Droo NA-FID $0.109.11.Call Exclusion - Automatic NXB (ISDN)$1.109.11.1.Call Exclusion - Manual NA-FID $0. IDSN\109.11.1.3.Call Forwarding Dont Answer / Call Forwarding Busy, Customer FSW $1.Pronrammable. cer Line 109.11.Call Forwardina: Busv Line/Don t Answer Proarammable Svc. Establishment SEPFA $15.109.11.Call Waitina Indication - cer timina state WUT $1.109.11.Centrex Common EauiDment HYE HYS $1 227.109.11.CLASS - Call Trace Per Occurrence NO USOC $1.109.11.CLASS - Continuous Redial NSS109.11.CLASS - Last Call Return NSO109.11.CLASS - PrioritY Callinn NSK 109.11.CLASS - Selective Call Forwardina NCE $1.109.11.CLASS - Selective Call Reiection NSY $1.109.11.CMS - Pack Control Caoabilitv PTGPS ~94.109.11.CMS - System Establishment - Initial Installation MB5XX $989.109.11.CMS - SYStem Establishment - SubseQuent Installation CPVWO $494.109.11.Conference Callina - Meet Me MJJPK $43.109.11.Conference Callina - Preset M09PK $43.109.11.Direct Station Selection / Busv Lamn Field oer Arranaement BUD $0.109.11.Directed Call Pickuc with Barne-6MD $20.109.11.Directed Call Pickuc without Barne-69D $20.109.11.Distinctive RinalDistinctive Call Waitina --.- RNN $41. September 23, 20O4/pjdlZ-TeV14 states Agreement No. CDS-O40923-oo01 Owest Master Services Agreement Owest Platfonn Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - North Dakota 109.11.1.Expensive Route Waming Tone- per system AQWPS $73. 109.11.Facilitv Restriction Level - per svstem FRKPS $45.109.11.Group Intercom GCN $0.46109.11.Hot Line - per line HLA HLN $1.03 .109.11.Hunting: Multioosition Hunt Queuina MH5 $39. 109.11.Hunting: Multioosition with Announcement in Queue MHW $39.109.11.Hunting: Multioosition with Music in Queue MOHPS $41.48109.11.1.ISDN Short Hunt NHGPG $1. 109.11.Loudspeaker Paaina - per trunk croup PTQPG $179.109.11.Make Busy Arrangements - per group A9AEX, P89 $0. 109.11.1.Make Busy Arrangements - per line MB1 $0.109.11.3.40 Messaae Center - per main station line MFR $0,109.11.3.41 MessaQe Waitina Visual MV5 $0. 109.11.3.42 Music On Hold - per svstem MHHPS $23. 109.11.Privacv Release K7KPK $0.48 109.11.3.44 Query TIme QT1PK $0.109.11.3.45 SMDR-P - Service Establishment Charge, Initial Installation SEPSP,$180.49 SEPSR 109.11.3.46 Station Came-On Service - per main station CPK $0. 109.11.3.47 TIme of Day Control for ARS - per system ATBPS $128. 109.11.3.48 TIme of Day NCOS Update . A4T $0.109.11.3.49 TIme of Day Routina - oer line ATB $0. 109.11.Trunk Verification from Designated Station BVS $0.40109.11.UCD in hunt group - per line MHM, H6U,$0. NZT 109.11.1.4 Other 109.11.1.4.Custom Number See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.11.1.4.PBX DID Complex Translations Diaits Outpulsed Change Sianalina 14.109.11.1.4.4 PBX DID Comolex Translations Sianalina Change 34. 109.11.1.4.PBX DID Block Compromise 26. 109.11.1.4.PBX DID Group of 20 Numbers 35.109.11.1.4.PBX DID Reserve SeQuential # Block 26. 109.11.1.4.PBX DID Reserve Non SeQuential TN 24.44 109.11.PBX DID NonSeauential TN 36. 109.11.SubseQuent Order Char~e NHCUU 14. 109.11.Qwest Corporation (QC) Intra LATA Toll, LPIC 5123 See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.Miscellaneous Charaes 109.20.Non-Desion 109.20.Trouble Isolation Charge (TIC)L TESX See Maintenanc e of Service Basic, First Interval 109.20.Design 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVWXX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc 109.20.Optional Testing (Additional Labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Dispatch (Additional Dispatch - No trouble found)VT6DC See 109.20.2.4 Dispatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desion and Non-Desion September 23, 2004/pjdlZ-TeI/14 states Agreement No. CDS-O40923-0001 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - North Dakota 109.20.Trip Charge - Premises Visit Charge No USOC See Additional Disoatch109.20.Premises Work Charae 109.20.Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment I-iRDA1 Additional 109,20.Overtime 109.20.First Increment HRD12 See109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See109.20.Each Additional Increment HRDA3 Additional 109.20.Date Channe ~10.109.20.3.4 Desinn Channe $77.109.20,Exoedite Charae 109.20.Cancellation Charne 109.Owest Platform PIUSTM (OPPTM\ 109.23.Conversion Nonrecurrina CharGes 109.23.OppTM Business. Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)URCCU $0.109.23.1.1.Each Additional Line (Mechanized\URCCY $0.109.23.First Line (Manual)URCCV $16.109.23.1.4 Each Additional Une (Manual)URCCZ $2. 109.23.OPpTM PBX DID Trunks 109.23.First Trunk URCCD $25. 109.23.Each Additional $3. 109.23.1.3 OppTM ISDN BRI URCCU109.23.First $27.109.23.Each Additional $3. 109.23.Installation Nonrecurrina CharGes 109.23.OPpTM Business. Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)NHCRA $57.109.23.Each Additional Une (Mechanized)NHCRC $16.109.23.First Line (Manual)NHCRB $85.109.23.Each Additional Une (Manual)NHCRD $19. 109.23.OPpTM Analoa DID PBX Trunks $186. 109.23.OppTM ISDN-BRI $325. 109.23.Owest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Owest DSL See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Owest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112.a-rational SUDDOrt Svstems 112.Develoments and Enhancements oer Order No Charne at this time112.OnGoinG Maintenance ner Order No Charae at this time112.Dailv Usaae Records File, ner Record $0.0011 Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OPpTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible andavailable vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges areapplicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owest reserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are "Design . Remaining OppTM services are "Non-Design September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platfonm Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Sheet - North Dakota All charges and increments shall be the same as the comparable charges and increments in each state SGA Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service. the DiscQunt will be provided pursuant to CLEC's ICA Where the service is not aTelecommunications Service, the discount will be 18%. September 23. 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Owest Platform PlusTM (QPPTM) Rate Page - Nebraska 109.Shared Transport Purchased As Part of QPPTM 109.Mass Market 109,OppTM Residential Business and PAL (Per MOU)$0.0011100109.OppTM Centrex ISDN BRI and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local SwitchinQ Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.1.Ports 109.11.Ports Effective throuah December 31 2004 109.11.1.1.Analoa Port $2.47109.11.Analoo Port Residential end user credit $0. 109.11.Diaital Port (Supportina BRIISDN)$8. 109.11.1.4 PBX DID Port $3. 109.11.Ports. Effective Januarv 1 2005 throuah December 31 2005 109.11.Analoa Port $5. 109.11.Analoa Port Residential end user credit ($1. 109.11.Dioital Port (Suooortino BRIISDN)$11. 109.11.1.1.2.4 PBX DID Port $5. 109.11.Ports, Effective January 01, 2006 through December 31 , 2006, if incentive thresholds ARE met 109.11.Analoo Port $6. 109.11.Analoo Part Residential end user credit ($2.109.11.Diaital Port (Supportina BRIISDN)$12. 109.11.3.4 PBX DID Port $7. 109.11.Ports, Effective January 01 , ' 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.1.4.Analoo Port $7. 109.11.1.4.Analoo Port Residential end user credit ($3.109.11.1.4.Dioital Port (Supportina BRIISDN)$13.41 109.11.1.4.4 PBX DID Port $7. 109.11,Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.1.1.Analoa Port $8. 109.11.Analoa Port Residential end user credit ($4,109.11.Dioital Port (Supportino BRIISDN)$14. 109.11.5.4 PBX DID Port $9. 109.11.1.1.Ports, Effective January 01 , 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port $9.43 109.11.Analoa Port Residential end user credit ($5. 109.11.Dioital Port (Suooortino BRIISDN)$15. 109.11.6.4 PBX DID Port $9. 109.11.Local Switch Us80e 109.11.OppTM Residential Business and PAL (Per MOU)$0.00126 109.11.OppTM Centrex ISDN BRI and PBX AnaloQ Trunks (Per LinefTrunk)UGUST $1.060 109.11.Switch Features 2 3109.11.Account Codes, oer System AZ8PS $75.47 109.11.Attendant Access Une. per Station Line DZR $1. 109.11.Audible Message Waiting MGN,$0.MWW 109.11.3.4 Authorization Codes. oer System AFVPS $225. 109.11.Automatic Line ETVPB $0.109.11.Automatic Route Selection - Common Eouipment, per System F5GPG $1 980.44 109.11.Call Drop NA-FID $0.109.11.NXB $0.Call Exclusion - Automatic i'ISDN) 109.11.1.NA-FID $0,Call Exclusion - Manual IDSN) 109.11.10 Call Forwardina: Busv Line - IncominG Only 69B1X $35. 109.11.Call Forwardina: Busy Une / Don't Answer ProGrammable Service Establishment SEPFA $14. 109.11.Call Forwardina: Dont Answer - Incomina Only 69A $35. 109.11.13 Call Forwarding: Don't Answer / Call Forwarding Busy, Customer Programmable,FSW $0. per Line 109.11.14 Call WaitinG Indication, peromino State WUT $0. 109.11.15 Centrex Common Equipment HYE, HYS 137. 109.11.CLASS - Call Trace, Per Occurrence $1.42USOC 109.11.CMS - Packet Control Capability. per System PTGPS $458. 109.11.CMS - System Establishment - Initial Installation MB5XX $916.48109.11.CMS - Svstem Establishment - SubseQuent Installation CPVWO $458. 109.11.Conference Callina - Meet Me MJJPK $40. 109.11.Conference Callina - Preset MO9PK $40. 109.11.Direct Station Selection / Busy Lamp Field, per Arranaement BUD $0. 109.11.Directed Call Pickup with Barae-6MD $19. 109.11.1.3.Directed Call Pickup without Barae-690 $19. 109.11.Distinctive Rina / Distinctive Call WaitinG RNN $38. September 23. 2004/pjdlZ-Tel/14 states Agreement No. CDS-040923-0oo1 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Nebraska 109.11.Expensive Route Warnina Tone, per Svstem AQWPS $67.109.11.Facility Restriction Level, per Svstem FRKPS $41.109.11.Group Intercom GCN $0.109.11.Hot Line, per Line HLA, HLN $0. 109.11.Hunting: Multiposition Hunt Queuina MH5 $36.40109.11.1.3.Hunting: Multiposition with Announcement in Queue MHW $36.40109.11.Hunting: Multiposition with Music in Queue MOHPS $38.43109.11.1.3.ISDN Short Hunt NHGPG $1.109.11.Loudspeaker Paaina, per Trunk Group PTQPG $166.52109.11.A9AEX $0.Make Busy Arranaements, per Group P89 109.11.Make Busy Arranaements, per Line MB1 $0.109.11.Message Center, cer Main Station Line MFR $0.109.11.Messaae Waitina Visual MV5 $0.109.11.Music On Hold, per Svstem MHHPS $21.82109.11.3.40 Privacy Release K7KPK $0.45109.11.Query 1ime QT1PK $0.109.11.3.42 SMDR-P - Archived Data SR7CX $167.109.11.SMDR-P - Service Establishment, Initial Installation SEPSP,$314. SEPSR109.11.Station Camp-On Service, per Main Station CPK $0.109.11.3.45 1ime of Dav Control for ARS, per Svstem ATBPS $118.109.11.3.46 1irne of Day NCOS Update A4T $0.51109.11.3.47 1ime of Day Routina, per Line ATB $0.49109.11.1.3.48 Trunk Verification from Desianated Station BVS $0.109.11.3.49 UCD in Hunt Group, per Line MHM H6U, NZT $0. 109.11.Other 109.11.1.4.1 Custom Number See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and conditions in CLEC's ICA). 109.11.PBX DID Complex Translations Diaits Outpulsed Chanae Sianalina $13.109.11.1.4.PBX DID Comclex Translations Sianalina Chanae $31.109.11.1.4.5 PBX DID Block Comcromise $23.109.11.1.4.PBX DID Graue of 20 Numbers $24.48109.11.PBX DID Reserve SeQuential # Block $23.109.11.1.4.PBX DID Reserve NonseQuential Telephone Numbers $22. 109.11.PBX DID NonseQuential Telephone Numbers $26. 109.11.SubseQuent Order Charge NHCUU $12. 109.11.Qwest Corporation (QC) IntraLATA Toll, LPIC 5123 See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.Miscellaneous Charges 5 6109.20.Non-Desion 109.20.Trouble Isolation Charge (TIC)LTESX See Maintenanc e of Service Basic, First Interval 109.20.Desion 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVWX:X See109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See109.20.Each Additional Increment MVW3X Maintenanc 109.20.Optional TestinQ (Additional Labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor- September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Nebraska 109.20.2.4 DisDatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desion and Non-Desian 109.20.Trip Charge - Premises Visit Charge No USOC See Additional Disnatch109.20.Premises Work Charne 109.20.Basic 109.20.First Increment HRD11 See109.20.Each Additional Increment HRDA 1 Additional 109.20.Overtime 109.20.First Increment HRD12 See109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See109.20.Each Additional Increment HRDA3 Additional 109.20.Date Channe $9.109.20.3.4 Desinn Channe !!:69.109.20.Exnedite Charne ICE109.20.Cancellation Charae ICE 109.Qwest Platform PlusTM (QPPTM) 109.23.Conversion Nonrecurrinn Charaes 109.23.QPPTM Business Centrex. PAL. and PBX Analoa non-DID Trunks Residential 109.23.First Une (Mechanized)URCCU $0.109.23.Each Additional line (Mechanized)URCCY $0.109.23.1.3 First Line (Manual)URCCV $15.109.23.1.4 Each Additional line (Manual)URCCZ $2. 109.23.QPPTM PBX DID Trunks 109.23.First Trunk URCCD $23.45109.23.Each Additional $2. 109.23.QPPTM ISDN BRI URCCU 109.23.First $25.109.23.Each Additional $2. 109.23.Installation Nonrecurrina Charaes 109.23.QPPTM Business Centrex PAL and PBX Analoo non-DID Trunks Residential 109,23.First Line (Mechanized)NHCRA $50.109.23.Each Additional line (Mechanized)NHCRC $13.109.23.First Une (Manual)NHCRB $69.109.23.1.4 Each Additional line (Manual)NHCRD $16. 109.23,QPPTM Analoa DID PBX Trunks $188. 109.23.QPPTM ISDN-BRI $244. 109.23.Qwest AIN Features See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and 109.23.Qwest DSL See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Qwest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112.ODerational SuDixirt Systems 112.Develoments and Enhancements cer Order No Charne at this time112.Onaoina Maintenance ner Order No Charae at this time112.Dailv Usaoe Records File, Der Record $0.000829 Notes Monthly Recurring credit applies to OPpTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible andavailable vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges areapplicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owest reserves September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-ooo1 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Nebraska The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating or removingSuspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design , Remaining OppTM services are .Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approvedcharge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not aTelecommunications Service, the discount will be 18%, September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP),Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - New Mexico 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.8.1.1 OPpTM Residential and Business IPer MouT $0.0001252109.OppTM Centrex ISDN BRI PAL and PBX Analoo Trunks IPer line/trunk)UGUFM $0. 109.Local Switchina Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.Ports. 109.11.1.1 Ports Effective throuah December 31 2004 109.11.1. Analoo Port $1. 109.11.: Analoa Port Residential end user credit $0.109.11.1. L Diaital Port ISunnortinn BRIISDN)$9.37 109.11.PBX DID Port $2. 109.11.Ports Effective Januarv 1 2005 throuah December 31 2005 109.11.2. Analoa Port $4.109.11.: Analoa Port Residential end user credit 1$1.14\109.11.: Diaital Port ISunnortinn BRIISDN)$12.109.11., PBX DID Port $5. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.3. Analoa Port $4.48109.11.: Analoa Port Residential end user credit 1$1. 109.11.: Diaital Port ISunnortinn BRIISDN)$12.47 109.11.. PBX DID Port ~6. 109.11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.1.4. Analoa Port $4. 109.11.1.4.: Analoa Port Residential end user credit 1$1. 109.11.1.4.: Diaital Port ISunnortinn BRIISDN)$12.109.11.1.4.. PBX DID Port $6. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.5. Analoa Port $5. 109.11.: Analoa Port Residential end user credit I.cfj . 109.11.1.: Diaital Port ISuooortina BRIISDN)$13. 109.11.; PBX DID Port $6. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.1.6. Analoa Port $5.109.11.: Analoa Port Residential end user credit 1$1.78 109.11.: Diaital Port 'lSunnortina BRIISDN)$13.109.11.1.1., PBX DID Port $7. 109.11.Local Switch Usaae 109.11.QPPTM Residential and Business (Per MOU)$0.0011083 109.11.QPPTM Centrex. ISDN BRI PAL and PBX Analoa Trunks IPer LinefTrunk)UGUST $0. 109.11.Switch Features 109.11.Account Codes - oer system AZ8PS $80. 109.11.Attendant Access Line - oer station line DZR $1.109.11.MGN,$1. Audible Messaoe Waitinn MNW109,11.3.4 Authorization Codes - ner system AFYPS $239.109.11.Automatic Line loor station line)ETVPB $0. 109.11.Automatic Route Selection - Common Equip. per system F5GPG 103. 109.11.Call Drao NA-FID $0.109.11.NXB $1. Call Exclusion - Automatic ISDN) 109.11.NA-FID $0. Call Exclusion - Manual IDSN) 109.11.Call Forwarding: Busy Line/Dont Answer Prog Svc. Estab SEPFA $15. 109.11.Call Forwarding: Don't Answer 69H $37. 69HHG, EVD EVDHG 109.11.Call Waitina Indication - oer timina state WUT $1. 109.11.HYE, HYS 208. CENTREX COMMON EQUIPMENT 109.11.CF Dont Ans.lCF Busy Cust. ProD. - Per Line FSW $1. 109.11.CLASS - Call Trace, Per Occurrence NO USOC $2. 109.11.CMS - Packet Control Caoabilitv. oer SYStem PTGPS $486.109.11.CMS - System Establishment - Initial Installation MB5XX $973. 109.11.CMS - SYStem Establishment - Subseauent Installation CPVWO $486.109.11.Conference Callina - Meet Me MJJPK $42.109.11.Conference Callina - Preset MO9PK $42.109.11.Dir Sta SeVBusv Lamo Fld oer arranoement BUD $0.109.11.Directed Call PickuD with Barna-in 6MD $20. 109.11.Directed Call PickuD without Barne-69D $20. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-O40923-0001 Qwest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - New Mexico 109.11.Distinctive RirlQTDistinctive Call Waitino RNN $40.109.11.Expensive Route Warnina Tone- per system AQWPS $72.109,11.1.3.Facilitv Restriction Level - per svstem FRKPS $44,109.11.Groue Intercom GCN $0.109.11.HLA, HLN $1.Hot Line - per line 109.11.Huntino: Multieosition Hunt Queuino MH5 $38.109:11.Huntino: Multiposition with Announcement in Queue MHW $38.109.11.Huntino: Multiposition with Music in Queue MOHPS $40.109.11.ISDN Short Hunt NHGPG $1.70109.11.Loudsoeaker Paoino - per trunk oroup PTQPG $176.109.11.Make Busy Arrangements - per group A9AEX $0. P89109.11.Make Busv Arranaements - per line MB1 $0.109.11.Messaae Center - per main station line MFR $0.109.11.Messaoe WaitinQ Visual MV5 $0.109.11.Music On Hold - per svstem MHHPS $23.109.11.Privacv Release K7KPK $0.109.11.3.40 Querv TIme QT1PK $0.109.11.3.41 SMDR-P - Archived Data SR7CX $177.63109.11.3.42 SMDR-P - Service Establishment Chg., Initial Installation SEPSP,$339. SEPSR109.11.Station Camo-On Service - per main station CPK $0.109.11.Time of Day Control for ARS - per system ATBPS $126.109.11.3.45 TIme of Dav NCOS Uodate A4T $0.109.11.Time of Dav Routina - per line ATB $0.109.11.3.47 Trunk Verification from DesiQnated Station BVS $0.109.11.3.48 UCD in hunt group - per line MHM $0. H6U NZT 109.11.1.4 Other 109.11.1.4.Custom Number See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.11.1.4.PBX DID Complex Translation Dioits OutDulsed Sionalina Chno $14.109.11.1.4.4 PBX DID Complex Translation Diaits Sianalina Chna.$33.109.11.1.4.5 PBX DID Block Compromise $25.109.11.1.4.PBX DID Group of 20 Numbers $33.109.11.1.4.7 PBX DID Reserve Sequential Number Block $25.109.11.1.4.PBX DID Reserve Nonsequential TNs $23.109.11.1.4.9 PBX DID Nonseauential TNs $35. 109.11.Subse~uent Order Charge NHCUU $12. 109.11.Owest Corporation (OC) Intra LATA Toll, LPIC 5123 See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and . . ,..,-., "-.,, 109.Miscellaneous Charoes 109.20.Non-Desion 109.20.Trouble Isolation Charge (TIC)LTESX See Maintenanc e of Service, Basic, First Interval 109.20.Desion 109.20.Maintenance of Service 109.20.Basic 109.20.1. First Increment MVWXX See109.20.: Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109,20.2. First Increment MVWOX See109.20.: Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.3. First Increment MVWPX See109.20.: Each Additional Increment MVW3X Maintenanc 109.20.Cotional Testina (Additional Labor\ 109.20.Basic FIrst and Each Additional Increment OTNBX See109.20.Overtime First and Each Additional Increment OTNOX Additional109.20.Premium FIrst and Each Additional Increment OTNPX Labor - 109.20.Dispatch (Additional Dispatch - No trouble found\VT6DC See109.20.2.4 Dispatch for Maintenance of Service - No Trouble Found VT6DM Additional September 23, 2004/pjdlZ-Tell14 states Agreement No. CDS-Q40923-0001 Qwest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - New Mexico 109.20.Desian and Non-Design 109.20.Trip Charge - Premises Visit Charge NRTCY See Additional Disoatch109.20.Premises Work Charqe 109.20.Basic 109.20.1. First Increment HRD11 See 109.20.: Each Additional Increment HRDA1 Additional . 109.20.Overtime 109.20.2. First Increment HRD12 See 109.20.: Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.3. First Increment HRD13 See109.20.: Each Additional Increment HRDA3 Additional109.20.Network Premises Work Charae 109.20.Basic 109.20.1. First Increment HRH11 See109.20.: Each Additional Increment HRHA1 Additional 109.20.Overtime 109.20.3.2. First Increment HRH12 See 109.20.: Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.3. First Increment HRH13 See 109.20.: Each Additional Increment HRHA3 Additional 109.20.3.4 Date Chance $10.109.20.Desiqn Chanqe $60.109.20.Expedite Charqe ICE109.20.Cancellation Charae ICE 109.Qwest Platform PIUSTM (QPPTM) 109.23.Conversion Nonrecurrina Charges 109.23.QPPTM Business Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)URCCU $0.109.23.Each Additional Line (Mechanized)URCCY $0,109.23.Rrst Line (Manual)URCCV $16.109.23.1.4 Each Additional Line (Manual)URCCZ $1.81 109.23.QPPTM PBX DID Trunks 109.23.' First Trunk URCCD $18.109.23.Each Additional $2. 109.23.QPPTM ISDN BRI URCCU 109.23.First $13.109.23.Each Additional $2. 109.23.Installation Nonrecurrina Charaes 109.23.QPPTM Business Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)NHCRA $37.109.23.Each Additional Line (Mechanized)NHCRC $11.109.23.First Line (Manual)NHCRB $48.109.23.1.4 Each Additional Line (Manual)NHCRD $14. 109.23.2.QPPTM Analoa DID PBX Trunks $177.43 109.23.QPPTM ISDN-BRI $312. 109.23.Qwest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Qwest DSL See Applicable Owest Retail Tariff, Catalog or Price Listless Discount (which will be provided pursuant to terms and 109.23.Qwest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112.Operational SuPPOrt Svstems 112.Development and Enhancements, per Order 112.OSS Start Up - Per Electronic Order $4.112.OSS Start UP - Per Manual Order $7. 112.Onaoina Maintenance. per Order September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - New Mexico 112. Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible and available vertical switch features, Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed, Non-Recurring charges are applicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges, In the event USOCs are inaccurate or are revised, Owest reserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design , Remaining OppTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not a Telecommunications Service, the discount will be 18%. September 23, 20041pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Owest Platform PIUSTM (QPPTM) Rate Page - Oregon 109.Shared Transport Purchased As Part of OppTM 109.Mass Market 109.OppTM Residential Business. and PAL (Per MOU)$0.0010400 109.OppTM Centrex. ISDN BRI and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local Switching Purchased As Part of OppTM 109.11.Mass Market SwitchinG 109.11.1.1 Ports 109.11.Ports. Effective throuGh December 31 2004 109.11.1.1.Analoo Port $1. 109.11.1.Analoo Port Residential end user credit $0. 109.11.Dioital Port (Suooortino BRIISDN)$6. 109.11.PBX DID Port $2. 109.11.Ports. Effective Januarv 1. 2005 throuGh December 31 2005 109.11.Analoo Port $3. 109.11.Analoo Port, Residential end user credit ($1. 109.11.Diaital Port (SuoDortina BRIISDN)$8. 109.11.2.4 PBX DID Port $5. 109.11.1.1.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $4.109.11.Analoa Port Residential end user credit ($1.68\ 109.11.Dioital Port (Suooortino BRIISDN)$9. 109.11.1.3.4 PBX DID Port $5. 109.11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.Analoa Port $4. 109.11.1.4.Analoa Port, Residential end user credit ($1. 109.11.1.4.Diaital Port (Supportina BRIISDN)$9. 109.11.1.4.4 PBX DID Port $6. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.Analoo Port $4. 109.11.Analoa Port, Residential end user credit ($2. 109.11.Dioital Port (Supportino BRIISDN)$9. 109.11.5.4 PBX DID Port $6. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port $5. 109.11.Analoa Port, Residential end user credit ($2. 109.11.Diaital Port (Suooortina BRIISDN) .$10. 109.11.6.4 PBX DID Port $6. 109.11.1.2 Local Switch UsaGe 109.11.OppTM Residential Business and PAL (Per MOU)$0.00133 109.11.OPpTM Centrex ISDN BRr and PBX Analoa Trunks (Per Linerrrunk)UGUST $1. 109,11.Switch Features 2 3 109.11.Account Codes, per Svstem AZ8PS $99, 109.11.Attendant Access Line per Station Line DZR $1. 109.11.Audible Message Waiting MGN,$1. MWW 109.11.3.4 Authorization Codes. oer Svstem AFYPS $254.47 109.11.1.Automatic Line ETVPB $0. 109.11.Automatic Route Selection - Common Eouioment, per System F5GPG $2080. 109.11.Call Droo NA-FID $0.44 109.11.Call Exclusion - Automatic NXB IISDN)$1. 109.11.Call Forwarding: Busy Line 69J,69JGH $0. EVB, EVBHG 109.11.1.Call Forwarding: Busy Line - Don t Answer (Expanded)FVJ, FVJHG $0. 109.11.Call Forwarding: Busy Une - Don t Answer (Overflow)EV2 $0. EV2HG 109.11.Call Forwardino: Busv Une - Don't Answer Service Establishment SEPFA $21. 109.11.Call Forwardino: Busv Une - Incoming Only 69B1X $36. 109.11.Call Forwarding: Busy Line (Expanded)FBJ, FBJHG $0. 109.11.Call Forwarding: Busy Une (External)EVB $0. EVBHG 109.11.Call Forwarding: Busy Line (Overflow)EVO,$0. EVOHG 109.11.Call Forwardino: Busv Line (Proorammable), Each Une ERB $0. 109.11.Call Forwarding: Don t Answer EVD,$0. EVDHG, 69H, 69HHG September 23,2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPpTM) Rate Page - Oregon 109.11.Call Forwarding: Dont Answer (Expanded)FDJ $0. FDJHG 109.11.3.20 Call Forwardina: Dont Answer IPronrammable)ERD $0.109.11.Call Forwardina: Don't Answer - Incomina Onlv 69A $36.109.11.Call Forwardina: Variable ESM $0.109.11.1.3.23 Call Hold ICentrex)6APPK $0.109.11.Call Transfer E03 $0.109.11.Call Wait in a / Cancel Call Waitina ESX 6SY $0.109.11.Call Waitinn Indication - oer liminn State WUT $1.109.11.Centrex Common Eauioment HYE HYS $1 430.109.11.CLASS - Call Trace. oer Occurrence NO USOC $0.109.11.CLASS - Callinn Name & Number NNK $0.109.11.CLASS - Callinn Number Deliverv NSD $0.109.11.CLASS - Calling Number Delivery - Blocking NDD(ISDN),$0. NKM, NKS 109.11.CLASS - Continuous Redial NSS $0.109.11.1.CLASS - Last Call Return NSQ $0.109.11.CLASS - PrioritY Callina NSK $0.109.11.CLASS - Selective Call Forwardinn NCE $0.109.11.CLASS - Selective Call Reiection NSY $0.109.11.CMS - Packet Control Caoabimv:- oer System PTGPS $502.109.11.CMS - System Establishment - Initial Installation MB5XX $1 004.48109.11.CMS - System Establishment - Subsenuent Installation CPVWO $502.109.11.3.40 Conference Callinn - Meet Me MJJPK $46.109.11.3.41 Conference Callinn - Preset M09PK $46.109.11.3.42 ConferenceCaliina - Station DiaI16-wav)GVT $49.109.11.3.43 Direct Station Selection / Busv Lamn Field oer Arranaement BUD $0.109.11.Directed Call Pick uo 6MD $0.109.11.3.45 Directed Call Pick uo with Barce-69D $0.109.11.3.46 Distinctive Rina / Distinctive Call Waitinn RNN $50.109.11.3.47 Distinctive Rinaina (Distinctive Alert)WDD $0.109.11.3.48 Exoensive Route Warn inn Tone ner Svstem AQWPS $80.109.11.3.49 Facilitv Restriction Level. oer SYStem FRKPS $43.02109.11.Groun Intercom GCN $0.109.11.Hot Line (Centrex), oer Line HLN $0.109.11.Huntina (Centrex)NO USOC $0.109.11.Huntinn: Multioosition Hunt Queuinn MH5 $37.48109.11.Huntinn: Multioosition with Announcement in Queue MHW $37.48109.11.Huntina: Multioosition with Music in Queue MOHPS $37.109.11.ISDN Short Hunt NHGPG $1.109.11.Loudsneaker Paaina. oer Trunk Grouo PTOPG $194.109.11.Make Busy Arrangements, per Group A9AEX, P89 $0. 109.11.Make Busv Arranaements oer Line MB1 $0.109.11.Messane Center. oer Main Station Line MFR $0.109.11.Messane Waitina Visual MV5 $0.109.11.Music On Hald. oer Svstem MHHPS 31.109.11.Privacy Release K7KPK109.11.Querv lime QT1PK $0.109.11.SMDR-P Archived Data SR7CX $165.109.11.SMDR-P Service Establishment Charge, Initial Installation SEPSP $361. SEPSR109.11.Speed Calling - Eight Code Capacity ESL, GVJ,$0. EZJ GVZ109.11.Speed Calling - Thirty Code Capacity ESF, GV2 $0. EVH GW109.11.Station Camo - On Service ner Main Station CPK $0.109.11.Three Way Callina ESC $0.109.11.1.lime of Dav Control for ARS. oer SYStem ATBPS $135.109.11.lime of Dav NCOS Uodate A4T $0.109.11.lime of Dav Routina. oar Line ATBPS $0.109.11.Trunk Verification from Desinnated Station BVS $0.109.11.UCD in Hunt Group, per Une MHM, H6U,$0. NZT 1.09.11.Warm Line WLS $0. 109.11.1.4 Other 109.11.1.4.1 Custom Number See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and 109.11.PBX DID Comolex Translation Dinital Outoulsed Chanaed Sinnalinn $15.109.11.1.4.4 PBX DID Comnlex Translation Sinnalinn Channe $37.109.11.PBX DID Block Comoromise $26.109.11.1.4.PBX DID Reserve SeQuential # Block $26.109.11.PBX DID Reserve Nonsenuential Teleohone Numbers $24.109.11.PBX DID Nonseauential Teleohone Numbers $34. 109.11.Subseouent Order Charae NHCUU $14. September 23, 2OO4/pjdlZ-TeV14 states Agreement No. CDS-Q40923-0001 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Oregon 109.11.Owest Corporation (OC) IntraLATA Toll, LPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and 109.Miscellaneous Charges 109.20.Non-Design 109.20.Trouble Isolation Charge (TIC)MCE See Maintenanc e of Service, Basic, First Interval 109.20.Design 109.20.Maintenance of Service 109.20.BasIc 109.20.First Increment MVWXX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc 109.20.2.Ootional Testina (Additional Labor) 109.20.Basic First and Each Additional Increment OTNBX See109.20.2.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Disoatch (Additional Disoatch - No trouble found)Vf6DC See109.20.2.4 Disoatch for Maintenance of Service - No Trouble Found Vf6DM Additional 109.20.Design and Non-Desian 109.20.Trip Charge - Premises Visit Charge SCO See Additional Disoatch109,20.Premises Work Charae 109.20.Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.First Increment HRD12 See 109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See 109.20.Each Additional Increment HRDA3 Additional 109.20.Date Channe $48.109.20.3.4 Desinn Channe $103.109.20.ExDedite Charae ICE109.20.Cancellation Charae 1GB 109.Owest Platform PlusTM (OPPTM) 109.23.Conversion Nonrecurrina CharGes 109.23.OppTM Business. Centrex PAL and PBX Analoo non-DID Trunks Residential 109.23.First Line (Mechanized)URCCU $0. 109.23.Each Additional Line (Mechanized)URCCY $0.109.23.First Line (Manual)URCCV $17.109.23.Each Additional Line (Manual)URCCZ $2. 109.23.OPpTM PBX DID Trunks 109.23.First Trunk URCCD $30. 109.23.Each Additional $2. 109.23.OppTM ISDN BRI URCCU 109.23.First $32.109.23.1.3.Each Additional $2. 109.23.Installation Nonrecurrlna CharGes 109.23.QPPTM Business. Centrex PAL and PBX Analog non-DID Trunks Residential 109.23.First Line (Mechanized)NHCRA $59. 109.23.2.Each Additional Line (Mechanized)NHCRC $16.109.23.First Line (Manual)NHCRB $85. 109.23.Each Additional Line (Manual)NHCRD $19. September 23, 2004/pjd/Z-Tel/14 states Agreement No. CDS-O40923-0001 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PIUSTM (QPPTM) Rate Page - Oregon 109.23.appTM ISDN-BRt $310, See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and See Applicable Owest Retail Tariff, Catalog or Price List less Discount 109.23.awest AIN Features 109.23.awest DSL 109.23.awest Voice Messaging Services 112. No Char e at this time No Char e at this time No Char e at this time Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCA T for all compatible and available vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges are applicable whenever a feature is added - whether on new installation, conversion, or change order activity, Those vertical switch features not listed have a rate 01$0 for Monthly Recurring, Non-Recurring, or Per Occurrence' charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owest reserves the right to correct the Rate Sheet. The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating or removing Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are "Design , Remaining OppTM services are "Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not a Telecommunications Service, the discount will be 18%. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-Q40923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - South Dakota 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.OppTM Residential and Business (Per MOU)$0.00138786 109.OppTM Centrex ISDN BRI PAL and PBX Analoa Trunks (Per line/trunk)UGUFM $0.44 109.Local Switchina Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.1.Ports 109.11.Ports Effective throuah December 31, 2004 109.11.Analoa Port $1. 109.11.Analoa Port Residential end user credit $0. 109.11,Diaital Port (Suooortina BRIISDN)$11. 109.11.1.4 PBX DID Port $4. 109.11.Ports. Effective Januarv 1 2005 throuah December 31 2005 109.11.Analoa Port $4. 109.11.Analoa Port Residential end user credit 1$1. 109.11.Diaital Port (Supportina BRIISDN)$14. 109.11.PBX DID Port $6. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $6. 109.11.Analoa Port Residential end user credit ($2. 109.11.1.1.Diaital Port (Suooortina BRIISDN)$16. 109.11.1.3.PBX DID Port $8.45 109,11.1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.Analoa Port $6. 109.11.1.4.Analoa Port Residential end user credit 1$3. 109.11.1.4.Diaital Port (Supportina BRIISDN)$16.48 109.11.1.4.4 PBX DID Port $8. 109.11.1.1.Ports, Effective January 01 , 2007 through term, if incentive thresholds ARE met 109.11.Analoa Port $8. 109.11.Analoa Port Residential end user credit 1$4. 109.11.Diaital Port (Supportina BRIISDN)$17. 109.11.5.4 PBX DID Port !t10. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port $8.80 109.11.Analoa Port Residential end user credit 1$5. 109.11.Diaital Port (Suooortino BRIISDN)$18. 109.11.6.4 PBX DID Port $11. 109.11.Local Switch Usaae 109.11.OppTM Residential and Business (Per MOU)$0.000702 109.11.OppTM Centrex ISDN BRI PAL and PBX Analoa Trunks (Per linerrrunk)UGUST $0. 109.11.Switch Features 2 3 109.11.Account Codes - per system AZ8PS $81. 109.11.Attendant Access line - per station line DZR $1. 109.11.Audible Message Waiting MGN,$1. MWW 109.11.1.3.Authorization Codes - per system AFYPS $243. 109.11.Automatic Une. per station line ETVPB $0. 109.11.Automatic Route Selection - Common Eauio. per system F5GPG $2132. 109.11.Call Droo NA-FID $0. 109.11.NXB $1. Call Exclusion - Automatic ISDN) 109.11.NA-FID $0. Call Exclusion - Manual IDSN) 109.11.Call Forwardina Incomina Only 69B1X !t38. 109.11.Call Forwardina: Busv Une/Don t Answer Proarammable Svc. Establishment SEPFA $38. 109.11.Call Waitina Indication - per timina state WUT $1. 109.11.HYE, HYS 225.CENTREX Common Eauipment 109.11.CF Don't answer/CF busy customer Proarammable - per Une FSW $1. 109.11.CLASS - Call Trace, per Occurrence NO USOC $1.48 109.11.CLASS - Continuous Redial,NSS $1. 109.11.CLASS - Last Call Retum NSO $1. 109.11.CLASS - PrioritY Callina NSK $1. 109.11.CLASS - Selective Call Forwardina NCE $1.28 109.11.CLASS - Selective Call Rejection NSY !t1. 109.11.CMS - PACKET CONTROL CAPABILITY PER SYSTEM PTGPS $493. 109.11.CMS - SYSTEM ESTABLISHMENT - INmAL INSTALLATION MB5XX $987. 109.11.CMS - SYSTEM ESTABLISHMENT - SUBSE~UENT INSTALLATION CPVWO $493. 109.11.Conference Callina - Meet Me MJJPK $43. 109.11.Conference Callina - Preset MO9PK $43. 109.11.Conference Callina - Station Dial GVT $46. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-Q40923-oo01 Owest Master Services Agreement Owest PlatfonTl Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - South Dakota 109.11.3.27 Dir Sta SeVBusv Lamo Fld oer arranoement BUD $0. 109.11.3.28 Directed Call Pickuo with Bame-6MD $20.48 109.11.Directed Call Pickuo without Barne-690 $20.48 109.11.Distinctive RinalDistinctive Call Waitinn RNN $40. 109.11.Exoensive Route Warnino Tone- oer svstem AQWPS $73. 109.11.Facilitv Restriction level - oer svstem FRKPS $44. 109.11.Grouo Intercom- Per Line GCN $0.46 109.11.Hot Line - oer line HLA, HlN $1. 109.11.Huntino: Multioosition Hunt Queuino - oer orouo MH5 $39. 109.11.Huntina: Multioosition with Announcement in Queue MHW $39. 109.11.Huntino: Multioosition with Music in Queue MOHPS $41. 109.11.ISDN Short Hunt NHGPG $1. 109.11.loudsoeaker ranine - oer trunk nroun PTOPG $179. 109.11.3.40 Make Busy Arrangements - per group A9AEX $0.P89 109.11.3.41 Make Busv Arranaements - oer line MB1 $0. 109.11.3.42 Messane Center - oer main station line MFR $0. 109.11.3.43 Messane Waitinn Visual, oer line MV5 $0. 109.11.1.3.Music On Hold - oer system MHHPS $23. 109.11.3.45 Privacy Release, oer station line K7KPK $0.48 109.11.3.46 Querv Time oer station line QT1PK $0. 109.11.3.47 SMDR-P - ARCHIVED DATA SR7CX $180. 109.11.3.48 SMDR-P - SERVICE ESTABLISHMENT CHARGE, INITIAL INSTALLATION SEPSP $344.SEPSR 109.11.3.49 Station Camo-On Service - oer main line. oer line CPK $0. 109.11.3.50 Time of Dav Control for ARS - oer system ATBPS $127. 109.11.Time of Dav NCOS Uodate A4T $0. 109.11.Time of Dav Routinn - oer line ATBPS $0. 109.11.Trunk Verification from Desionated Station BVS $0.40 109.11.UCD in hunt group - per line MHM,$0,H6U NZT 109.11.Other 109.11.1.4.Custom Number See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and conditions in ClEC' 109.11.1.4.PBX DID Comolex Translations Dinits Outoulsed Chance Sinnalina $14. 109.11.1.4.4 PBX DID Comnlex Translations Sinnalinn Chance $34. 109.11.1.4.5 PBX DID Block Comnromise $25. 109.11.PBX DID Grouo of 20 Numbers $34. 109.11.1.4.PBX DID Reserve SeQuential # Block $25. 109.11.1.4.PBX DID Reserve Non SeQuential TN $23. 109.11.PBX DID NonSenuential TN $35. 109.11.SubseQuent Order Charae NHCUU $13. 1~9.11.Owest Corporation (OC) Intra LATA Toll, lPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and conditions in ClEC' 109.Miscellaneous Charaes 109.20.Non-Desian 109.20.Trouble Isolation Charge (TIC)l TESX See Maintenanc e of Service, Basic, First Interval 109.20.Deslon 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVW'XX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc 109.20.Ootional TestinalAdditional Labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - September 23, 2004/pjcllZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platfonm Plus (QPP) Rate Sheet Qwest Platform PIUSTM (QPPTM) Rate Page - South Dakota 109.20.DisDatch (Additional DisDatch - No trouble found)VT6DC See 109.20.2.4 DisDatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desion and Non-Desian 109.20.Trip Charge - Premises Visit Charge No USOC See Additional DisDatch 109.20.Premises Work Charae 109.20.Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.First Increment HRD12 See 109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See 109.20.Each Additional Increment HRDA3 Additional 109.20.Date ChanDe ~8. 109.20.3.4 Desinn Channe $105. 109.20.ExDedite Ch~rne ICP 109.20.Cancellation Charae ICE 109.Owest Platform PIUSTM (OPPTM\ 109.23.Conversion Nonrecurrina Charges 109.23.OppTM Business Centrex PAL and PBX Analoa non-DID Trunks. Residential 109.23.First Une (Mechanized\URCCU $0. 109.23.Each Additional Line (Mechanized)URCCY $0. 109.23.First Line (Manual)URCCV $16. 109.23.1.4 Each Additional Line (Manual)URCCZ $2, 109.23.OppTM PBX DID Trunks 109.23.First Trunk URCCD $30. 109.23.Each Additional $2, 109.23.OppTM ISDN BRI URCCU 109.23.First $31. 109.23.Each Additional $2. 109.23.Installation Nonrecurrina Charges 109.23.OppTM Business Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)NHCRA $56.44 109.23.Each Additional Line (Mechanized)NHCRC $16. 109.23.Rrst Line (Manual)NHCRB $83. 109.23.Each Additional Line (Manual)NHCRD $18. 109.23.OppTM Analoa DID PBX Trunks $165. 109.23.OppTM ISDN-BRI $317. 109.23.Owest AIN Features See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and conditions in CLEC' 109.23.Owest DSL See Applicable Owest Retail Tariff, Catalog or Price List less Discount (whiCh will be provided pursuant to terms and conditions in CLEC''_0' 109.23.Owest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112.ODerational SUDDOrt Svstems 112.Develoments and Enhancements oer Order No Charae at this time 112.Onaoina Maintenance. oer Order No Charae at this time 112.Dailv Usaae Records File, oer Record $0.000441 Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest'sEnd Office Switch. See the PCAT for all compatible and available vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges are applicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owest reserves the right to correct the Rate Sheet September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PIUSTM (QPPTM) Rate Page - South Dakota The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating or removing Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design . Remaining OppTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not a Telecommunications Service, the discount will be 18%. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owes! Platform Plus (OPP) Rate Sheet Owest Platform PlusTM (QPPTM) Rate Page - Utah 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.1.1 OppTM Residential. Business and PAL (Per MOU)$0.0010390 109.OppTM Centrex ISDN BRI and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local Switchina Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.Ports 109.11.Ports. Effective throuah December 31. 2004 109.11.1.1.1.Analoa Port $3. 109.11.Analoo Port Residential end user credit $0, 109.11.Diaital Port (Supportina BRIISDN)$10.49 109.11.1.4 PBX DID Port $2. 109.11.Ports. Effective Januarv 1. 2005 throuah December 31 2005 109.11.1.1.Analoa Port $6. 109.11.Analoa Port Residential end user credit ($1. 109.11.1.Diaital Port (Supportina BRIISDN)$13. 109.11.2.4 PBX DID Port $4. 109.11.Ports, Effec~ive January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $6. 109.11.Analoa Port Residential end user credit ($1. 109.11.Diaital Port (Supportina BRIISDN)$13. 109.11.3.4 PBX DID Port $5.45 109.11,1.4 Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.Analoa Port $7. 109.11.1.4.Analoo Port Residential end user credit ($1. 109.11.Diaital Port /SuPDortina BRIISDN)$14. 109.11.1.4.4 PBX DID Port $5. 109.11.Ports, Effective January 01, 2007 through term, if Incentive thresholds ARE met 109.11.Analoa Port $7. 109.11.Analoa Port Residential end user credit ($2. 109.11.Diaital Port (Supportino BRIISDN)$14. 109.11.5.4 PBX DID Port $6.42 109.11.1.6 Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port !t8.43 109.11.Analoa Port Residential end user credit ($2.47 109.11.Diaital Port (SuPDOrtina BRIISDN\$15. 109.11.6.4 PBX DID Port $6. 109,11.Local Switch Usaae 109.11.OppTM Residential Business and PAL (Per MOU)$0. 109.11.OppTM Centrex ISDN BRI and PBX Analoa Trunks (Per Linerrrunk)UGUST $0. 109.11.1.3 Switch Features 109.11.Account Codes - per System AZ8PS $43. 109.11.1.Attendant Access Line - per Station Line DZR $0. 109.11.Audible Message Waiting MGN $0. MWW 109.11.1.3.4 Authorization Codes - per System AFYPS $131. 109.11.Automatic Line ETVPB $0. 109.11.Automatic Route Selection - Common Eauipment.. per Svstem F5GPG $1151. 109.11.Call Drop NA-FID $0. 109.11.Call Exclusion - Automatic NXB $0. ISDN) 109.11.Call Exclusion - Manual NA-FID $0. IDSN) 109.11.Call Forwardina Busv Line - Incomino Only 69B1X $20. 109.11,Call Forwarding Dont Answer / Call Forwarding Busy - Customer FSW $0. Proarammable, per Line 109.11.Call Forwardina Dont Answer Incomino Only 69A $20. 109.11.Call Forwarding: Busy Line / Dont Answer (Expanded)FVJ,$20. FVJHG 109.11.Call Forwardina: Busv Line / Don't Answer ProGrammable Service Establishme SEPFA $8. 109.11.Call Forwarding: Don't Answer 69H, EVD $20. EVDHG 109.11.Call WaitinG Indication, oerllmina State WUT $0. 109.11.Centrex Common Eauioment HYE HYS $661. 109.11.CLASS - Call Trace, per Occurrence NO USOC $1. 109.11.CLASS - Continuous Redial NSS $0. 109.11.CLASS - Last Call Return NSQ 109.11.CLASS - PrioritY Callina NSK 109.11.CLASS - Selective Call Forwardina NCE 109.11.CLASS - Selective Call Rejection NSY $0. 109.11.CMS - Packet Control Capability. per System PTGPS $266. 109.11.CMS - System Establishment - Initial Installation MB5XX $533. September 23, 2004/pjd/Z:Tel/14 states Agreement No. CDS-O40923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Utah 109.11.Conference CallinG - Meet Me MJJPK $23. 109.11.1.Conference CallinG - Preset MO9PK $23. 109.11,Direct Station Selected / Busy Lamp Field per Arranaement BUD $0. 109.11.Directed Call Pickup with Barae-6MD $11. 109.11.Directed Call Pickup without Barae-69D $11. 109.11.Distinctive Rina / Distinctive Call WaitinG RNN $22. 109.11.ExDensive Route WarninG Tone, per System AQWPS $39.45 109.11.Facilitv Restriction Level. per Svstem FRKPS $24. 109.11.Grouo Intercom GCN $0. 109.11.Hot Line. per line HLA HLN $0. 109.11.Huntina: MultiDosilion Hunt Queuina MH5 $21. 109.11.Huntina: MultiDosition with Announcement in Queue MHW $21. 109.11.Huntina: Multioosition with Music in Queue MOHPS $22. 109.11.3.40 ISDN Short Hunt NHGPG $0. 109.11.3.41 Loudsoeaker Paaina,- per Trunk Grouo PTQPG $96. 109.11.3.42 Make Busy Arrangements,- per Group A9AEX,$0. P89 109.11.3.43 Make Busv Arranaements per Line MB1 $0. 109.11.Messaae Center per Main Station Line MFR $0. 109,11.3.45 Messaae WaitinG Visual MV5 $0. 109.11.3.46 Music On Hold. per Svstem MHHPS $12. 109.11.Privacv Release K7KPK $0.26 109.11.3.48 Querv Time QT1PK $0. 109.11.3.49 SMDR-P - Archived Data SR7CX $97. 109.11.SMDR-P - Service Establishment Charge, Initial Installation SEPSP $164. SEPSR 109.11.Station Camp-On Service. per Main Station CPK $0. 109.11.Time of Dav Control for ARS - per Svstem ATBPS $69. 109.11.Time of Day NCOS Update A4T $0. 109.11.1.Time of Dav Routina.- per Line ATBPS $0. 109.11.Trunk Verification from Desianated Station BVS $0. 109.11.UCD in Hunt Group, per Line MHM, H6U,$0. NZT 109.11.1.4 Other 109.11.Custom Number See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and .. ,,~~, ,~. 109.11.1.4.PBX DID ComDlex Translations Diaits Outoulsed Chance SiGnalinG $14. 109.11.1.4.PBX DID ComDlex Translations SiGnalinG Chance $34. 109.11.PBX DID Block Comoromise $26.08 109.11.1.4.PBX DID Group of 20 Numbers $34. 109.11.1.4.PBX DID Reserve SeQuential # Block $25. 109.11.1.4.PBX DID Reserve Nonseauential Telephone Number $24. 109,11.1.4.PBX DID Nonseauential Teleohone Number $36.41 109.11.Subse~uent Order Charae NHCUU $3. 109.11.Owest Corporation (OC) Intra LATA Toll, LPIC 5123 See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.Miscellaneous Charges 5 6 109.20.Non-Design 109.20.Trouble Isolation Charge (TIC)LTESX See Maintenanc e of Service, Basic, First Interval 109.20.Network Premises Work Charae - Basic 109.20.First Increment HRH11 See 109.20.Each Additional Increment HRHA1 Additional 109.20.Deslon 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVWXX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.Rrst Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc September 23, 2004/pjd/Z-TeI/14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Qwest Platform Plus (QPP) Rate Sheet Owest Platform PlusTM (QPPTM) Rate Page. Utah 109.20.ODtional Testina(Additional Labor) 109.20.2.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Disoatch (Additional Disoatch - No trouble found)Vf6DC See 109.20.2.4 Disoatch for Maintenance of Service - No Trouble Found Vf6DM Additional 109.20,Network Premises Work Charoe 109.20.2.5.Basic 109.20.First Increment HRH11 See 109.20.Each Additionallncrehlent HRHA1 Additional 109.20.Overtime 109.20.First Increment HRH12 See 109.20.Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.First Increment HRH13 See 109.20.Each Additional Increment HRHA3 Additional 109.20.Desion and Non-Deslon 109.20.Trip Charge - Premises Visit Charge NRTCY See Additional DisDatch 109.20.Premises Work Charne 109.20.Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.First Increment HRD12 See 109.20.3.2.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See 109.20.Each Additional Increment HRDA3 Additional 109.20.Date Chanoe $2. 109.20.3.4 Desion ChanDa $35. 109.20.Exoedite Charae 1GB 109.20.Cancellation Charae 1GB 109.Qwest Platform PIUSTM (QPPTM) 109.23.Conversion Nonrecurrino Charoes 109.23.QPPTM Business. Centrex. PAL. and PBX Analoa non-DID Trunks Residential 109.23.First Une (Mechanized)URCCU 109.23.Each Additional Line (Mechanized)URCCY $0. 109.23.Rrst Line (Manual)URCCV $8. 109.23.Each Additional Line (Manual)URCCZ $1.49 109.23.QPPTM PBX DID Trunks 109.23.First Trunk URCCD $5. 109.23.Each Additional $0. 109.23.QPPTM ISDN BRI URCCU 109.23.First $4. 109.23.Each Additional $0. 109.23.Installation Nonrecurrlna Charges 109.23.QPPTM Business Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Lina (Mechanized)NHCRA $28. 109.23.Each Additional Line (Mechanized)NHCRC $7. 109.23.Disconnection First Une (Mechanized)$1.31 109.23.Disconnection Each Additional Line (Mechanized)$1. , 109.23.First Line (Manual)NHCRB $37. 109.23.Each Additional Line (Manual)NHCRD $9. 109.23.Disconnection First Line (Manual)$7. 109.23.Disconnection Each Additional Une (Manual)$1. 109.23.2.2 QPPTM Analoo DID PBX Trunks $183. 109.23.QPPTM ISDN-BRI $249. 109.23.Qwest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and September 23. 2004/pjcllZ-TeV14 states Agreement No. CDS-04O923-0001 Qwest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Utah 109.23.Qwest DSL See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and See Applicable Owest Retail Tariff, Catalog or Price List less Discount 109.23.Qwest Voice Messaging Services 112. er Order No Char e at this time No Char e at this time $0.000506 Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible and available vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges are applicable whenever a feature is added - whether on new installation, conversion, or change order activity, Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges, In the event USOCs are inaccurate or are revised, Owest reserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests, OppTM ISDN BRI and PBX are "Design . Remaining OppTM services are "Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs, Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not a Telecommunications Service, the discount will be 18%. September 23. 2004/pjdlZ-Tel/14 states Agreement No. CDS-Q40923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Washington 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.OppTM Residential and Business (Per MOU)$0.0007600 109.OppTM Centrex ISDN BRI PAL and PBX Analoa Trunks (Per line/trunk)UGUFM $0. 109.Local SwitchinG Purchased As Part of QPPTM 109.11.Mass Market SwitchinG 109.11.Ports 109.11.Ports Effective throuGh December 31 2004 109.11.Analoa Port $1. 109.11.Analoa Port Residential end user credit $0. 109.11.Diaital Port (SuDDortinQ BRIISDN)$8. 109.11.1.4 PBX DID Port $3. 109.11.1.1.Ports Effective Januarv 1. 2005 throuGh December 31 2005 109.11.Analoa Port $4.109.11.Analoa Port Residential end user credit 1$1. 109.11.1.Diaital Port (SupPOrtina BRIISDN)$11. 109.11.2.4 PBX DID Port $5. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $5. 109.11.Analoa Port Residential end user credit 1$2.46 109.11.Diaital Port ISuDoorting BRIISDN)$13. 109.11.3.4 PBX DID Port $7. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.Analog Port $6. 109.11.1.4.Analoa Port, Residential end user credit 1$2. 109.11.1.4.Diaital Port (Suooortina BRIISDN)$13. 109.11.1.4.4 PBX DID Port $7. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.1.1.Analoa Port $7. 109.11.Analoa Port Residential end user credit ($4. 109.11.Diaital Port (Suooortina BRIISDN)$15. 109.11.5.4 PBX DID Port $9. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoa Port $8. 109.11.Analoa Port Residential end user credit 1$4.56\ 109.11.. Diaital Port (Supportina BRIISDN)$15. 109.11.6.4 PBX DID Port $10. 109.11.Local Switch UsaGe 109.11.1.OppTM Residential and Business IPer MOU)$0.001178 109.11.OppTM Centrex ISDN BRI PAL and PBX Analog Trunks (Per Linerrrunk\UGUST $0. 109.11.Switch Features 2 3 109.11.1.Account Codes. per System AZ8PS $55. 109.11.Attendant Access Line per Station Line DZR $0. 109.11.Audible Message Waiting MGN $0. MWW 109.11.Authorization Codes. per System AFVPS $165. 109.11.Automatic Une (per station line)ETVPB $0. 109.11.Automatic Route Selection - Common Eauioment per Svstem F5GPG $1 452. 109.11.Call Drop NA-FID $0. 109.11.1.Call Exclusion - Automatic NXB $0. ISDN\ 109.11.Call Exclusion - Manual NA-FID $0.46I/IDSN\ 109.11.Call Forwardina Busv Une . Incomina Only 69B1X $26. 109.11.Call Forwardina Don t Answer - Incomina OnlY 69A $26. 109.11.Call Forwardina Don t Answer / Call Forwardina Busv Customer Proaram - per Une FSW $0. 109.11.Call Forwarding: Busy Une / Dont Answer (Expanded)FVJ,$10. FVJHG 109.11.Call Wailina Indication - per timina state WUT $0. 109.11.Centrex Common Equipment HYE, HYS $834. 109.11.1.CLASS - Call Trace, per Occurrence NO USOC $1. 109.11.CLASS - Continuous Redial NSS 109.11.CLASS - Last Call Retum NSQ 109.11.CLASS - Priority Callina NSK 109.11.1.3.CLASS - Selective Call Forwardina NCE 109.11.CLASS - Selective Call Reiection NSY 109.11.Direct Station Selection/Busv Lamp Reid. per Arranaement BUD 109.11.Directed Call Pickup with Barce-6MD $13. 109.11.Directed Call Pickup without Barce-69D $13. 109.11.Distinctive Rina / Distinctive Call Waiting RNN $27. September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0oo1 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PIUSTM (QPPTM) Rate Page - Washington 109.11.1.EXDensive Route Wamino Tone, oer Svstem AQWPS $49. 109.11.Facilitv Restriction Level oer Svstem FRKPS $30. 109.11.Grouo Intercom GCN $0. 109.11.Hot Une. oer Line HLA HLN $0. 109.11.Huntina: Multioosition Hunt Queuina MH5 $26. 109.11.Huntino: Multioosition with Announcement in Queue MHW $26. 109.11.Huntina: Multioosition with Music in Queue MOHPS $26. 109.11.ISDN Short Hunt NHGPG $1. 109.11.Loudsoeaker Paoino. oer Trunk Grouo PTQPG $122. 109.11.Make Busy Arrangements, per Group A9AEX,$0.46 P89 109.11.Make Busv Arranaements, oer Une MB1 $0.46 109.11.Messaae Center. oer Main Station Line MFR $0. 109.11.Messaae Waitina Visual MV5 $0. 109.11.Music On Hold oer System MHHPS $16. 109.11.3.40 Privacv Release K7KPK $0. 109.11.3.41 Querv Time QT1PK $0. 109.11.1.3.42 SMDR-P - Archived Data SR7CX $122. 109.11.1.3.43 SMDR-P - Service Establishment Charge, Initial Installation SEPSP $228.40 SEPSR 109.11.Station Camo-On Service oer Main Station CPK $0. 109.11.3.45 Time of Dav Control for ARS.oer Svstem ATBPS $87. 109.11.3.46 Time of Dav NCOS Uodate A4T $0. 109.11.3.47 Time of Dav Routino. oer Line ATBPS $0. 109.11.3.48 Trunk Verification from Desianated Station BVS $0. 109.11.1.3.49 UCD in Hunt Group, per Line MHM,$0.46 H6U. NZT 109.11.1.4 Premium Port Features - Additional Charae $2. 109.11.1.4.CMS - System Establishment - Initial Installation $671. 109.11.1.4.CMS - SYStem Establishment - Subsequent Installation $335. 109.11.1.4.CMS - Packet Control Caoabilitv. oer Svstem $335. 109.11.1.4.4 Conference Gallina - Meet Me $29. 109.11.1.4.Conference Gallina - Preset $29. 109.11.Other 109.11.1.Custom Number See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and conditions in CLEC's ICA). 109.11.PBX DID Comolex Translations Diaits Outoulsed Chance Sianalina $9. 109.11.5.4 PBX DID Comolex Translations Sianalina Chance $23. 109.11.PBX DID Block Comoromise $9. 109.11.PBX DID Grouo of 20 Numbers Installation $6. 109.11.PBX DID Grouo of 20 Numbers Disconnection $5. 109.11.PBX DID Reserve Sequential # Block $9. 109.11.1.PBX DID Reserve Nonseauential Teleohone Number $7. 109.11.1.PBX DID Nonseauential Teleohone Number Installation $7. 109.11.PBX DID Nonseauential Teleohone Number Disconnection $5. 109.11.Subsequent Order Charae NHCUU $5.48 109.11.Owest Corporation (OC) Intra LATA Toll, LPIC 5123 See Applicable Qwest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to tenms and 109.Miscellaneous Charoes 109.20.Non-Desian 109.20.Trouble Isolation Charge (TIC)MCE See Maintenanc e of Service, Basic, First Interval 109.20.Desion 109.20.Maintenance of Service 109.20.Basic 109.20.First Increment MVWXX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc September 23, 2004/pjdlZ-Tel/14 states Agreement No. CDS-040923-0oo1 Owest Master Services Agreement Owest Platfonm Plus (QPP) Rate Sheet Owest Platform PlusTM (OPPTM) Rate Page - Washington 109.20.Ootional Testina (Additional Labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109,20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Disoatch (Additional Disoatch - No trouble found)VT6DC See 109.20.2.4 Disoatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desion and Non-Deslon 109.20.Trip Charge - Premises Visit Charge SCO See Additional Disoatch 109.20.Premises Work Charae 109.20.Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.2.2 Overtime 109,20.First Increment HRD12 See 109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109.20.First Increment HRD13 See 109.20.Each Additional Increment HRDA3 Additional 109.20.Date Channe $6.4 109.20.3.4 Desinn Channe $50.4 109.20.Exoedite Gharae 109.20.Cancellation Charae 109.Qwest Platform PlusTM (QPPTM) 109.23.Conversion Nonrecurrina Charaes 109.23.QPPTM Business. Centrex. PAL. and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)URCCU $0. 109.23.Each Additional Line (Mechanized)URCCY $0. 109.23.First Line (Manual)URCCV $5.42 109.23.1.4 Each Additional Line (Manual)URCCZ $2. 109.23.QPPTM PBX DID Trunks 109.23.First Trunk URCCD $5, 109.23.Each Additional $2. 109.23.QPPTM ISDN BRI URCCU 109.23.First $5. 109.23.Each Additional $2. 109.23.Installation Nonrecurrino Charaes 109.23.QPPTM Business. Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized)NHCRA $39. 109.23.Each Additional Line (Mechanized)$11. 109.23.Disconnection First Line (Mechanized)$1. 109.23.1.4 Disconnection Each Additional Line (Mechanized)$1. 109.23.First Line (Manual)$49. 109.23.1.6 Each Additional Line (Manual)$13. 109.23.Disconnection First Line (Manual)$9. 109.23.Disconnection Each Additional Line (Manual)NHCRC $1.44 109.23.QPPTM Analoa DID PBX Trunks $175. 109.23.OppTM ISDN-BRI 109.23.First $140. 109.23..Disconnect $44. 109.23.Owest AIN Features See Applicable Owest Retail Tariff. Catalog or Price Listless Discount (which will be provided pursuant to tenms and 109.23.Owest DSL See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Owest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112.ODerational SUDDort Svstems 112.Develoments and Enhancements Per Local Service Reouest $3. 112.Onooine Maintenance, oer Local Service Reauest $3. 112.Dailv Usaae Records File, oer Record $0.0011 September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Washington Notes Monthly Recurring credit applies to OppTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCAT for all compatible and available vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges are applicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of.$O for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOC association with charges. In the event USOCs are inaccurate or are revised, Owest reserves the right to correct the Rate Sheet. The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating or removing Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design . Remaining OppTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGAT. Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge. The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not a TelecommunicationsService, the discount will be 18%. September 23, 2004/pjd/Z-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Wyoming 109.Shared TransDort Purchased As Part of QPPTM 109.Mass Market 109.QPPTM Residential Business and PAL IPer MOU)$0.0011100109.QPPTM Centrex. ISDN BRI and PBX Analoa Trunks IPer line/trunk)UGUFM $0. 109.Local Switching Purchased As Part of QPPTM 109.11.Mass Market Switchina 109.11.Ports 109.11.Ports Effective throuah December 31 2004 109.11.Analoc Port $2. 109.11.Analoc Port, Residential end user credit $0. 109.11.Dioital Port ISupportina BRIISDN)$13. 109.11.1.4 PBX DID Port $3. 109.11.1.1.Ports Effective Januarv 1 2005 through December 31 2005 109.11.Analoa Port $4. 109.11.Analoa Port. Residential end user credit 1$0. 109.11.Diaital Port ISuDDortina BRIISDN)$14. 109.11.2.4 PBX DID Port $4. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE met 109.11.Analoa Port $4. 109.11.1.3.Analoa Port Residential end user credit 1$0. 109.11.Dicital Port ISupportino BRIISDN)$14. 109.11.3.4 PBX DID Port $4. 109.11.Ports, Effective January 01, 2006 through December 31, 2006, if incentive thresholds ARE NOT met 109.11.1.4.Analoa Port $4.45 109 11.1.4.Analoa Port Residential end user credit 1$0, 109.11.1.4.Dicital Port (Supportina BRIISDN)$15. 109.11.1.4.4 PBX DID Port $4. 109.11.1.1.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE met 109.11.Analoc Port $4. 109.11.1.5.Analoc Port Residential end user credit 1$0. 109.11.Diaital Port ISuPDortina BRIISDN)$15. 109.11.PBX DID Port $4. 109.11.Ports, Effective January 01, 2007 through term, if incentive thresholds ARE NOT met 109.11.Analoc Port $4. 109.11.1.6.Analoo Port Residential end user credit 1$0. 109.11.Diaital Port ISuDPortina BRIISDN)$15. 109.11.6.4 PBX DID Port $5. 109.11.Local Switch Usaae 109.11.QPPTM Residential Business and PAL IPer MOW $0.00092 109.11.QPPTM Centrex ISDN BRI and PBX Analoa Trunks IPer UnefTrunk)UGUST $0. 109.11.Switch Features 2 3 109.11.Account Codes - Der svstem AZ8PS $81. 109.11.Attendant Access Une - Der station line DZR $1.18 109.11.1.Audible Message Waiting MGN $1.MWW 109.11.3.4 Authorization Codes - Der svstem AFYPS $243. 109.11.Automatic Une ETVPB $0. 109.11.Automatic Route Selection - Common Eauip. per svstem F5GPG $2 139. 109.11.Call Drop NA-FID $0. 109.11.NXB $1.Call Exclusion - Automatic I(lSDN) 109.11.NA-FID $0.Call Exclusion - Manual IDSN) 109.11.Call Forwardina: Busv Une/Don't Answer Proarammable Svc. Establishment SEPFA $15. 109.11.Call Waitina Indication - per timina state WUT $1. 109.11.HYE, HYS $1,229.CENTREX COMMON EQUIPMENT 109.11.CF DON'T ANSWERlCF BUSY CUSTOMER PROGRAMMABLE - PER LINE FSW $1. 109.11.CFBL - Incomina Onlv 69B1X $38. 109.11.CFDA Incomina Onlv 69A $38. 109.11.CLASS - Call Trace. Per Occurrence NO USOC $2. 109.11.CMS - PACKET CONTROL CAPABILITY. PER SYSTEM PTGPS $495. 109.11.CMS - SYSTEM ESTABLISHMENT - INmAL INSTALLATION MB5XX $990. 109.11.CMS - SYSTEM ESTABLISHMENT - SUBSEQUENT INSTALLATION CPWlO $495. 109.11.Conference Calli no - Meet Me MJJPK $43.109.11.Conference Calli no - Preset MO9PK $43. 109.11.Dir Sta SellBusv Lamp Fld per arranoement BUD $0. 109.11.Directed Call Pickup with Baroe-6MD $20. 109.11.Directed Call Pickup without Barae-69D $20. 109.11.Distinctive RinaJDistinctive Call Waitino RNN $41.109.11.Expensive Route Wamina Tone- per svstem AQWPS $73. 109.11.Facilitv Restriction Level - per svstem FRKPS $45. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-oooi Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Wyoming 109.11.Grouo Intercom GCN $0.46 109.11.Hot Une - per line HLA HlN $1. 109.11.Huntina: Multiposition Hunt Queuina MH5 $39.109.11.Huntina: Multiposition with Announcement in Queue MHW $39. 109.11.Huntina: Multiposition with Music in Queue MOHPS $41. 109.11.ISDN Short Hunt NHGPG $1. 109.11.loudsoeaker PacinG - per trunk Qroup PTQPG $179. 109.11.Make Busy Arrangements - per group A9AEX,$0.P89 109.11.Make Busy Arranaements - oer line MB1 $0. 109.11.1.3.Messaae Center - oer main station line MFR $0. 109.11.MessaQe WaitinQ Visual MV5 $0. 109.11.Music On Hold - per system MHHPS $23. 109.11.3.40 Privacy Release K7KPK $0.48 109.11.3.41 Querv Time QT1PK $0. 109.11.3.42 SMDR-P - ARCHIVED DATA SR7CX $180. 109.11.3.43 SMDR-P - SERVICE ESTABLISHMENT CHARGE, INITIAL INSTALLATION SEPSP,$345. SEPSR 109.11.3.44 Station Camp-On Service - per main station CPK $0. 109.11.Time of Day Control for ARS - per system ATBPS $128. 109.11.Time of Day NCOS Uodate A4T $0.109.11.3.47 Time of Day RoutinQ - per line ATBPS $0. 109.11.1.3.48 Trunk Verification from Desianated Station BVS $0.40 109.11.3.49 MHM,$0.UCD in hunt arouo - oer line H6U NZT 109.11.1.4 Other 109.11.1.4.Custom Number See Applicable Qwest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and ....", "'. 109.11.1.4.PBX DID Complex Translations $14. 109.11.1.4.4 PBX DID Complex Translations $34. 109.11.PBX DID Block Compromise $25. 109.11.1.4.6 PBX DID Group of 20 Numbers $34. 109.11.1.4.PBX DID Reserve SeQuential # Block $25. 109.11.1.4.8 PBX DID Reserve $23. 109.11.1.4.9 PBX DID Nonseauential $35. 109.11.Subsequent Order CharGe NHCUU $13. 109.11.Qwest Corporation (QC) Intra LATA Toll, LPIC 5123 See Applicable Owest Retail Tariff, Catalog or Price Ust less Discount (which will be provided pursuant to terms and ~. ~~'-.~ 109.Miscellaneous Char~es 5 6 109.20.Non-Desian 109.20.Trouble Isolation Charge (TIC)lTESX See Maintenanc e of Service Basic, First Interval 109.20.Network Premises Work Charae - Basic/Normal hours 1st Increment HRH 11 See 109.20.Network Premises Work Charae - Basic/Normal hours, ea addt'l increment HRHA1 Additional 109.20.Desion 109.20.2.Maintenance of Service 109.20,Basic 109.20.First Increment MVWXX See 109.20.Each Additional Increment MVW1X Maintenanc 109.20.Overtime 109.20.First Increment MVWOX See 109.20.Each Additional Increment MVW2X Maintenanc 109.20.Premium 109.20.First Increment MVWPX See 109.20.Each Additional Increment MVW3X Maintenanc 109.20.Optional Testina (Additional labor) 109.20.Basic First and Each Additional Increment OTNBX See 109.20.Overtime First and Each Additional Increment OTNOX Additional 109.20.Premium First and Each Additional Increment OTNPX Labor - 109.20.Dispatch (Additional Dispatch - No trouble found)VT6DC See 109.20.Disoatch for Maintenance of Service - No Trouble Found VT6DM Additional 109.20.Desion and Non-Desion September 23, 2004/pjd/Z-TeI/14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (QPP) Rate Sheet Qwest Platform PlusTM (QPPTM) Rate Page - Wyoming 109.20.Trip Charge - Premises Visit Charge NRTCY See Additional Disoatch109.20.Premises Work Charge 109.20.1 ' Basic 109.20.First Increment HRD11 See 109.20.Each Additional Increment HRDA1 Additional 109.20.Overtime 109.20.First Increment HRD12 See109.20.Each Additional Increment HRDA2 Additional 109.20.Premium 109,20.First Increment HRD13 See 109.20,Each Additional Increment HRDA3 Additional 109.20.Network Premises Work Charne 109.20.Basic 109.20.First Increment HRH11 See 109.20.Each Additional Increment HRHA1 Additional 109.20.Overtime 109.20.First .Increment HRH12 See 109.20.Each Additional Increment HRHA2 Additional 109.20.Premium 109.20.First Increment HRH13 See 109.20.Each Additional Increment HRHA3 Additional 109.20.3.4 Date Chance $10. 109.20.Design Change $75.109.20.Exoedite Charge ICE:109.20.Cancellation Charge ICE: 109.Owest Platform PlusTM (OPPTM) 109.23.Conversion Nonrecurrina Charges 109.23.OppTM Business Centrex PAL and PBX Analoa non-DID Trunks. Residential 109.23.First Une (Mechanized\URCCU $0.109.23.Each Additional Une (Mechanized)URCCY $0. 109.23.First Une (Manual)URCCV $16. 109.23.1.4 Each Additional Line (Manual)URCCZ $2. 109.23.OppTM PBX DID Trunks 109.23.First Trunk URCCD $25. 109.23.Each Additional $3. 109.23.OppTM ISDN BRI URCCU 109.23.First $27.109.23.Each Additional $3. 109.23.Installation Nonrecurring Charaes 109.23.OppTM Business Centrex PAL and PBX Analoa non-DID Trunks Residential 109.23.First Line (Mechanized\NHCRA $56.109.23.Each Additional Line (Mechanized\NHCRC $16.109.23.First Une (Manual)NHCRB $84. 109.23.Each Additional Line (Manual)NHCRD $18. 109.23.OppTM Analog DID PBX Trunks $182. 109.23.OppTM ISDN-BRI $318. 109.23.Owest AIN Features See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Owest DSL See Applicable Owest Retail Tariff, Catalog or Price List less Discount (which will be provided pursuant to terms and 109.23.Owest Voice Messaging Services See Applicable Owest Retail Tariff, Catalog or Price List less Discount 112.Operational SuoDOrt Svstems 112.Develoments and Enhancements per Order No Charge at this time112.Onaoina Maintenance per Order No Charge at this time112.Dailv Usage Records File, per Record $0.001092 Notes September 23, 2004/pjdlZ-Tel/14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet Owest Platform PlusTM (QPPTM) Rate Page - Wyoming Monthly Recurring credit applies to OPpTM Residential Services as set forth in Service Exhibit 1 to this Agreement. OppTM service includes nondiscriminatory access to all vertical switch features that are loaded in Owest's End Office Switch. See the PCA T for all compatible andavailable vertical switch features. Only vertical switch features with Non-Recurring, Recurring, or Per Occurrence charges are listed. Non-Recurring charges are applicable whenever a feature is added - whether on new installation, conversion, or change order activity. Those vertical switch features not listed have a rate of $0 for Monthly Recurring, Non-Recurring, or Per Occurrence charges. USOCs have been provided in an effort to ease item description and USOG association with charges. In the event USOGs are inaccurate or are revised, Owest reserves The Subsequent Order Charge is applicable on a per order basis when changes are requested to existing service, including changing a telephone number, initiating orremoving Suspension or Service, denying or restoring service, adding, removing, or changing features, and other similar requests. OppTM ISDN BRI and PBX are 'Design . Remaining OppTM services are 'Non-Design All charges and increments shall be the same as the comparable charges and increments in each state SGA Owest and MCI agree to negotiate a charge in good faith. The Parties agree that the charges are intended to allow Owest to recover its relevant costs and will be an approved charge.The charge MCI and Owest have agreed upon will be binding to all CLECs. Where the service has been deemed to be a Telecommunications Service, the Discount will be provided pursuant to CLEC's ICA. Where the service is not aTelecommunications Service, the discount will be 18%. September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-OO01 Owest Master Services Agreement Owest Platform Plus (OPP) Rate Sheet September 23, 2004/pjdlZ-TeV14 states Agreement No. CDS-040923-0001 Owest Master Services Agreement Qwest Platform PlusTM (QPPTM) Rate Page - Port Rate Increases The price of the port will be increased by the amounts indicated effective on the dates set forth below. QPPTM Residential Port Rate Increases If Incentive Thresholds Are Met: 01/01/05 01/01/06 01/01/07 $1.$1.$2. $2.$2.$3. $1.$1.42 $1. $1.$1.42 $1. $2.$2.$3. $1.$1.42 $1. $1.$1.42 $1. $1.56 $1.$2. $1.$1.42 $1. $1.$1.42 $1. $1.$1.42 $1. $1.$1.$2. $1.56 $1.$2. $1,$1.42 $1. QPPTM Business Port Rate Increases If Incentive Thresholds Are Met: 01/01/05 01/01/06 01/01/07 $2.$4.$6. $2.$4.$6. $2.$3.41 $4. $2.$3.$5. $2.$4.$6. $2.$3.41 $4. $2.$4.$6. $2.$3.$3. $2.$4.$6. $2.$3.$3. $2.$4.$6. $2.$3.41 $4. $2.$4.$6. $1.$1.$1. QPPTM Residential Port Rate Increases If Incentive Thresholds are NOT met: 01/01/05 01/01/06 01/01/07 $1.$2.$2.40 $2.. $3.$3. $1.$1.$1. $1.$1.$1.80 $2.$3.$3. $1.$1.$1. $1.$1.$1. $1.$2.$2.40 $1.$1.$1. $1.$1.$1. $1.$1.$1. $1.$2.$2.40 $1.$2.$2.40 $1.$1.$1. QPPTM Business Port Rate Increases If Incentive Thresholds Are NOT Met: 01/01/05 01/01/06 01/01/07 $2.$4.$6. $2.$4.$6. $2.$3.$4. $2.$4.$5. $2.$4.$6. $2.$3.$4. $2.$4.$6. $2.$3.44 $4. $2.$4.$6. $2.$3.$4. $2.$4.$6. $2.$3.$4. $2.$4.$6. $1.$1.$2. Owest Platform Plus (QPP) Rate Sheet SERVICE EXHIBIT 1 - QWEST PLATFORM PLUSTM SERVICE SERVICE EXHIBIT QWEST PLATFORM PLUSTM (QPp ) SERVICE combined with 4 wire loops: OppTM PBX Analog 2-Way DID Trunks. Owest shall provide OppTM service offerings according to the following terms and conditions. CLEC may use OPpTM services to provide any telecommunications services information services, or both that CLEC chooses to offer. Local Switching General QPPTM Service Description The Local Switching Network Element of OppTM service will be technically and functionally equivalent or superior to the Local Switching Network Element of the comparable. UNE- service provided by Owest to CLEC under its ICAs as of June 14, 2004. The Local Switching Network Element of OppTM service encompasses Line Side and Trunk Side facilities including without limitation the basic switching function, plus the features, functions, and all vertical features that are loaded in Owest's End Office Switch. Vertical features are software attributes on End Office Switches and are listed in the PCAT. OppTM services shall consist of the Local Switching Network Element (including the basic switching function, the port plus the features, functions, and capabilities of the Switch including all compatible and available vertical features, such as hunting and anonymous call rejection, provided by the Owest switch) and the Shared Transport Network Element in combination, at a minimum to the extent available on UNE- under the applicable interconnection agreement or SGAT where CLEC has opted into an SGA T as its interconnection agreement (collectively, "I CAs ) as the same existed on June, 2004. Owest Advanced Intelligent Network (AIN)services (such as Remote Access Forwarding/Call Following), Owest Digital Subscriber Line (DSL), and Owest Voice Messaging Services (VMS) may also be purchased with compatible OPpTM services.- These Network Elements will be provided in compliance with all BellCore and otherindustry standards and technical and performance specifications and will allow CLEC to combine the OppTM services with a compatible voicemail product and stutter dial tone. Access to 911 emergency services and directory listings will be provided by Owest pursuant to the terms and conditions of CLEC's ICAs. As part of the OppTM service, Owest shall combine the Network Elements that make up OppTM service with Analog/Digital Capable Loops, with such Loops (including services such as line splitting) being provided pursuant to the rates, terms and conditions of the CLEC's ICAs as described below. Local Switching components include Analog Line Port, Digital Line Port Supporting BRI ISDN and Analog Trunk Ports. Line Port attributes include but are not limited to: Telephone Number, Dial Tone, Signaling (Loop or ground start), On/Off Hook Detection, Audible and Power Ringing, Automatic Message Accounting (AMA Recording), and Blocking Options. Operator Services, and Directory Assistance are provided pursuant to the terms and conditions of CLEC's ICAs. OppTM service shall be available in six different service arrangements, each of which is described more fully below: OppTM Residential; OppTM Business; OppTM Centrex (including Centrex 21 , Centrex Plus, and Centron in Minnesota only); OPpTM ISDN BRI; OPpTM PAL; and OPpTM PBX Analog DID and non-DID (one way and two way)trunks. Digital Line Port Supporting BRIISDN. Basic Rate Interface Integrated Services Digital Network (BRI ISDN) is a digital architecture that provides integrated voice and data capability (2 wire). A BRI ISDN Port is a Digital 2B+D (2 Bearer Channels for voice or data and 1 Delta Channel forsignaling and D Channel Packet) Line Side Switch connection with BRI ISDN voice and data basic elements. For flexibility and customization, optional features can be added. BRI ISDN Port does not offer B Channel Packet service capabilities. The serving arrangement conforms tothe internationally developed, published, and recognizedstandards generated by International Telegrap~ and Telephone Union (formerly CCITT). Analog Trunk Port. DSO Analog Trunk Ports can be configured as DID, DOD, and Two-way. Combination of QPPTM Network Elements with Loops Analog Trunk Ports provide a 2-Way Analog Trunk with DID, E&M Signaling and 2-Wire or 4-Wire connections. This Trunk Side connection inherently includes hunting within the trunk group.The Loop will be provided by Owest under the applicable ICAs in effect between Owest and CLEC at the time the order is placed. As part of the OppTM service, Owest shall as described below combine the Local Switching and Shared Transport Network Elements with the Loop provided pursuant to the terms and conditions of CLEC's ICAs. All trunks are designed as 4-Wire leaving the Central Office. For 2-Wire service, the trunks are converted at the End User Customer s location. 1 The following OppTM service types will be combined with 2-wire loops: OPpTM Business; OPpTM Centrex (including Centrex 21 , Centrex Plus, and Centron in Minnesota Only), OppTM ISDN BRI; OppTM PAL; OppTM PBX Analog non-DID and 1-Way DID Trunks, and; OPpTM Residential. Two-way Analog DID Trunks are capable of initiating out going calls, and may be equipped with either rotary or Touch-tone (DTMF) for this purpose. When the trunk is equipped with DID Call Transfer feature both the trunk and telephone instruments must be equipped with DTMF. 2 The following OPpTM service type will be October 12, 2004/pjdlNorthstar Telecom, Inc. Page 1 of 6 AZ CDS-041 005-0004 MN CDS-041 005-0008 CO CDS-041 005-0005 MT CDS-041 005-0009 IA CDS-041 005-0006 ND CDS-041 005-001 0 10 CDS-041 005-0007 NE CDS-041005-0011 WA CDS-041005-0016 WY CDS-041 005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE 3.4 Two-way Analog DID Trunks require E&M signaling. Owest will use Type I and 1\ E&M signaling NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041005-0014 UT CDS-041 005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE to provide these trunks to the PBX. Type II E&M signaling from Owest to the PBX will be handled as a Special Assembly request Via 1GB. process will be functionally equivalent to the process used for these databases with UNE-P as of June 14, 2004. CLEC is responsible for the accuracy of its End User Customers information. Vertical Features and Ancillary Functions and Services 1.4.1 OppTM service includes nondiscriminatory access to all vertical features that are loaded in Owest's End Office Switch. 1 .4.3 Owest shall exercise reasonable efforts toprovide accurate and complete LlDB and ICNAM information. The information is provided on an as-is basis with all faults. Owest does not warrant or guarantee the correctness or the completeness of such information; however, Owest will access the same database for CLEC' OppTM End User Customers as Owest accesses for its End User Customers. In no event shall Owest have any liability for system outage or inaccessibility or for losses arising from the authorized use of the data by CLEC. The Local Switching Network Element of OppTM includes Owest's signaling network for traffic originated from the Port, including the use of Owest's call-related databases. In conjunction with OppTM service, Owest will provide , Owest's Service Control Points in the same manner, and viathe same signaling links, as Owest uses such service Control Points and signaling links to provide service to its End User Customers from that Switch. Owest's call related databases include the Line Information Database (LlDB), Internetwork Calling Name Database (ICNAM), 8XX Database for toll free calling, Advanced Intelligent Network Databases (AIN), and Local Number Portability Database. CLEC shall not have access to Owest's AIN based services that qualify for proprietary treatment, except as expressly provided for in this Agreement 1.4.5.4 There is no charge for the storage of CLEC's OppTM End User Customers' information in the LlDB or ICNAM databases. 1.4.6 CLEC Branded Operator Services and Directory Assistance will be available to CLEC with OppTM service and will be provided pursuant to the terms and conditions of CLEC's ICAs. Shared Transport 1.4.3 ICNAM and LlDB. Owest will provide CLEC with non- discriminatory access to Owest's LlDB database and ICNAM database as part of the delivery of OppTM service.Owest shall provide the Shared Transport Network Element as part of the OPpTM service. Transport beyond Owest's local interoffice network will be carried on Owest' IntraLATA Toll network and provided by Owest to CLEC only if CLEC chooses Owest to provide IntraLATA Toll services for its OPpTM End User Customers. The existing routingtables resident in the Switch will direct both Owest and CLEC traffic over Owest's interoffice message trunk network. 1.4.4 The LlDB database is used to store various telephone line numbers and Special Billing Number (SBN) data used by operator services systems to process and bill Alternately Billed Services (ABS) calls. The operator services system accesses LlDB data to provide originating line (calling number), Billing number and terminating line (called number) information. LlDB is used for calling card validation, fraud prevention, Billing or service restrictions and the sub-account information to be included on the call's Billing record. 1.4.4.LlDB database provides information foruse in processing Alternately Billed Services (ABS) calls including calling card, billed to third number, and collect calls. 1 .1 Owest does not authorize CLEC to offer Owest the ILEC as a Local Primary Interexchange Carrier (LPIC) to its existing or new OPpTM End User Customers. Where CLEC assigns Owest LPIC 5123 to CLEC's existing or new OPpTM End User Customers, Owest will bill CLEC at the rates contained or referenced in the attached Rate Sheet 1.4.5 The ICNAM database is used with certain End Office Switch features to provide the calling party's name CLEC's End User Customer with the applicable feature capability. ICNAM database contains current listed name data by working telephone number served or administered by Owest, including listed name data provided by other Telecommunications Carriers participating in Owest's calling name delivery service arrangement 1 Owest will provide the listed name of the calling party that relates to the calling telephone number (when the information is actually available in Owest' database and the delivery thereof is not blocked or otherwise limited by the calling party or other appropriate request). 2 If, during the term of this Agreement, Owest offers toll service to CLEC's OppTM End User Customers, Owest must establish its own Billing relationship with such OppTM End User Customers. Owest may not bill CLEC, and CLEC shall have no obligation to pay Owest, for toll service Owest provides to CLEC's OppTM End User Customers. In addition, CLEC shall have no obligation to bill CLEC OppTM End User Customers for toll service provided by Owest. Owest will' provide Shared Transport to carry originating access traffic from , and terminating to CLEC OPpTM End User Customers. CLEC traffic will be carried onthe same transmission facilities between End Office Switches, between End Office Switches and Tandem Switches, and between Tandem Switches in its network facilities that Owest uses for its own traffic. 1.4.2 For CLEC's QPPTM End User Customers, Owest will load and update CLEC's OppTM End User Customers' name information into. the LlDB and ICNAM databases from CLEC's completed service orders. The October 12, 2004/pjd/Northstar Telecom, Inc. Page 2 of 6 AZ CDS-041 005-0004 MN CDS-041 005-0008 CO CDS-041 005-0005 MT CDS-041 005-0009 IA CDS-041 005-0006 ND CDS-041 005-001 0 ID CDS-041005-00Q7 NE CDS-041005-0011 WA CDS-041005-0016 WY CDS-041 005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE 1.5.Shared Transport usage will be billed in accordance with the rates provided in The Rate Sheet. QPPTM Service Arrangement Descriptions 1 QPPTM Business is available to CLEC for CLEC' business end users and is offered in the following combination: Analog Line Side Port and Shared Transport provided pursuant to this Agreement combined with Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC' ICAs. QPPTM Centrex is available to CLEC for CLEC' business end users. OppTM Centrex services include Centrex 21 , Centrex Plus, and Centron and is offered in the following combination: Analog Line Side Port and Shared Transport provided pursuant to this Agreement combined with an Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC's ICAs. CLEC may request a conversion from Centrex 21 , Centrex-Plus or Centron service to OPpTM Business or OppTM Residential. Owest will provide access to Customer Management System (CMS) with OppTM Centrex at the rates set forth in the Rate Sheet. 3 QPPTM ISDN BRI is available to CLEC for CLEC's end user customers and is offered in the following combination: Digital Line Side Port (Supporting BRI ISDN), and Shared Transport provided pursuant to this Agreement combined with a Basic Rate ISDN Capable Loop provided pursuant to CLEC's ICAs. QPPTM PAL is available to CLEC for CLEC' Payphone Service Providers (PSPs) and is offered in the following combination: Analog Line Side Port, and Shared Transport provided pursuant to this Agreement combined with Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC's ICAs.. OppTM PAL may only be ordered for and provisioned to Payphone Service Providers (PSPs). 5 QPPTM PBX is available to CLEC for CLEC's business End User Customers. OppTM PBX will be offered in the following combinations: 6 PBX Analog non-DID Trunk combination consists of Analog Line Side Port and Shared Transport provided pursuant to this Agreement combined with Analog - 2 wire Voice Grade Loop provided pursuant to CLEC's ICAs. PBX with Analog 1-Way DID Trunks combination consists of DID Trunk Port and Shared Transport provided pursuant to this Agreement combined with Analog - 2 wire Voice Grade Loop provided pursuant to CLEC's ICAs. PBX with Analog 2- Way DID Trunks combination consists of DID Trunk Port and Shared Transport provided pursuant to this Agreement combined with Analog - 4 wire Voice Grade Loop provided pursuant to CLEC's ICAs. 9 QPPTM Residential is available to CLEC for CLEC' October 12, 2004/pjdINorthstar Telecom, Inc. Page 3 of 6 AZ CDS-041 005-0004 MN CDS-041 005-0008 CO CDS-041 005-0005 MT CDS-041 005-0009 IA CDS-041 005-0006 NO CDS-041 005-001 0 10 CDS-041005-0007 NE CDS-041005-0011 WA CDS-041 005-0016 WY CDS-041 005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE residential End User Customers and is offered in the following combination: Analog Line Side Port and Shared Transport provided pursuant to this Agreement combined with Analog - 2 Wire Voice Grade Loop provided pursuant to CLEC's ICAs. OppTM Residential may only be ordered for and provisioned for residential end user application. The definition of residential service shall be the same as in Owest'retail tariffs as applied to Owest's End User Customers. Additional Terms and Conditions and Service Features OPpTM services will be available only in Owest's Incumbent Local Exchange Carrier service area within its fourteen-stateregion. OppTM services will not be subject to any line limitations such as the Zone 1 four-line MSA restriction for unbundled switching. Owest does not warrant the availability of facilities at any particular serving wire center provided that Owest warrants that CLEC shall be able to convert all CLEC UNE-P End User Customers as of the Effective Date to the OPP~ service. OppTM services willnot be available if facilities are not available. Notwithstanding the foregoing, Owest represents and warrants that it will not otherwise restrict facilities eligible to provide OPpTM service and that any and all facilities that would otherwise be available for retail service to a Owest End User Customer will be considered eligible for use by CLEC for OPpTM service to serve that same End User Customer. Reserved. This Agreement is not intended to change or amend existing intercarrier compensation arrangements between CLEC and Owest. Nothing in this Agreement shall alter or affect CLEC'right to receive any applicable universal service subsidy or other similar payments. 1 Owest shall provide to CLEC usage information within Owest's control with respect to calls originated by or terminated to CLEC OPpTM End User Customers in the form of the actual information that is comparable to the information Owest uses to bill its own End User Customers. Without lim iting the generality of the foregoing, Owest shall provide CLEC with the Daily Usage Feed billing information. Owest shall provide CLEC with usage information necessary for CLEC to bill for InterLA T A and IntraLA T A Exchange Access to the toll carrier (including Owest where it is the toll carrier) in the form of either the actual usage or a negotiated or approved surrogate for this information. These Exchange Access records will be provided as Category 11 EMI records. 3 Owest will provide DUF records for all usage billable to CLEC's OppTM lines, including Busy Line Verify (BL V), Busy Line Interrupt (BLI), originating local usage, usage sensitive CLASSTM features, and Owest-provided intraLA T toll. These records will be provided as Category 01 or Category 10 EMI records. Under this Agreement, terminating local usage records will not be provided. By agreeing to the foregoing, neither Party is foreclosed from advocating for the provision of local terminating records viaan appropriate forum. NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-041 005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE 3.4 If CLEC chooses Owest to provide IntraLATA Toll services for its OppTM End User Customers, CLEC shall compensate Owest for such services in accordance with the Rate Sheet. OppTM will include the capability for CLEC's End User Customers to choose their long distance service (InterLATA and IntraLA T A) on a 2-PIC basis. CLEC shall designate the Primary Interexchange Carrier (PIC) assignments on behalf of its End User Customers for InterLATA and IntraLATA services. CLEC shall follow all Applicable Laws, rules and regulations with respect to PIC changes and Owest disclaims any liability for GLEe's improper PIC change requests. Feature and InterLATA or IntraLATA PIC changes or additions for OPPTM , will be processed concurrently with the OPpTM order as specified by CLEC. Access to 911/E911 emergency services for CLEC's End User Customers shall be available pursuant to the terms and conditions of CLEC's ICAs. If Owest becomes no longer obligated to provide access to 911/E911 emergency services pursuant to 47 U.C. 92S1 , then Owest shall thereafter provide such services under this Agreement with respect to all CLEC OppTM service End User Customers and new OPpTM service End User Customers, to the same degree and extent that such 911/E911 emergency services were provided by Owest prior to the elimination of 911/E911 emergency services as an obligation under 47 U.C. 92S1. Reserved. Owest AIN, Owest Voice Messaging Services and Owest DSL (dependent upon service compatibility and end office availability) are offered on a commercial basis and may be purchased with OPpTM at the rates set forth in the attached Rate Sheet. Retail promotions may not be combined with OPpTM Non-recurring charges .associated with Owest DSL TM are not subject to discount. CLEC may order new or retain existing Owest DSL service for End User Customers when utilizing OPpTM POTS, OPPTM-Centrex, and OPpTM PBX (analog, non-DID trunks only) combinations, where Technically Feasible. The price for Owest DSL provided with OppTM service is included in the Rate Sheet to this Agreement. Owest DSL host service is not available with OppTM service. If Owest develops and deploys new local switch features forits End User Customers, those switch features will be available in the same areas and subject to the same limitations with OPpTM service. The rates to be charged CLEC for such new local switch features will be negotiated but will not in any case be higher than the retail rate Owest charges. CLEC shall have the ability to combine the OPpTM service with a. compatible voicemail product and stutter dial tone. October 12, 2004/pjd/Northstar Telecom, Inc. Page 4 of 6 AZ CDS-04100S-0004 MN CDS-04100S-000a CO CDS-04100S-000S MT CDS-04100S-0009 IA CDS-04100S-0006 NO CDS-041 00S-001 0 10 CDS-04100S-0007 NE CDS-04100S-0011 WA CDS-04100S-0016 WY CDS-04100S-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE Rates and Charges The recurring ("MRC") and nonrecurring ("NRC") rates for OppTM services and all applicable usage-based rates and miscellaneous charges (other than applicable intercarrier compensation charges such as access charges and reciprocal compensation and MRCs and NRCs for elements and services provided pursuant to CLEC's ICAs) are set forth in the attached Rate Sheets. The rates for OppTM services set forth in the attached Rate Sheets will be in addition to the applicable rates for elements and services provided under CLEC's ICAs. The loop element combined with a OppTM service will be provided pursuant to CLEC's ICAs with Owest at the rates set forth in those ICAs. To the extent that the monthly recurring rate for the loop element in a particular state is modified on or after the Effective Date, the OppTM port rate for that state in the Rate Sheet will be adjusted (either up or down) so that the total rate applicable to the OppTM service and loop combination in that state (after giving effect to the OppTM Port Rate Increases as adjusted for any applicable discount pursuant to Section 3.3 of this Service Exhibit) remains constant. The corresponding adjustment will be applied against the Port Rate Increases for the applicable state negotiated as a part of this Agreement and contained in the Rate Sheet. In no event shall any downward adjustment for a particular state under this section result in OPpTM Port Rate Increase of less than $1., nor shall any upward adjustment for a particular state result in a OppTM Port Rate Increase of more than twice the scheduled increase. If the monthly recurring rate for the loop is modified by a shift in zone designation the parties shall use the difference in the statewide average loop rate as the basis for such adjustment, if any. Nothing in this Agreement shall affect the rates or any other terms and conditions for loops set forth in CLEC's ICAs with Owest. For purposes of this Agreement, the Port Rate Increases refer to the increases in the Port rate reflecting market pricing on the attached Rate Sheets. Illustration 1: If the initial loop rate is $1S, the initial Port rate is $3, and the scheduled Port Rate Increase is $2 for residential and $3 for business, an increase in the loop rate of $1.S0 to $16.S0 will result in a corresponding reduction of the Port Rate Increase for residential to $1.00 (calculated: $2.00 - $1., but in no event less than $1.00) and a reduction of the Port Rate Increase for business of $1. (calculated: $3.00 - $1.S0). Illustration 2: If the initial loop rate is $1S, the initial Port rate is $3, and the scheduled Port Rate Increase is $2 for residential and $3 for business, a decrease in the loop rate of $2.S0 to $12.S0 will result in a corresponding upward adjustment of the Port Rate Increase for residential to $4. (calculated: $2.00 plus $2., but in no event greater than 2 X $2.00) and an upward adjustment of the Port Rate Increase for business to $S.SO (calculated: $3.00 plus $2.S0). Provided that Owest has implemented the Batch Hot Cut Process in a particular state pursuant to the terms and conditions of the Amendment to CLEC's ICAs entered into contemporaneously with this Agreement , , the monthly recurring rates for the switch port in the attached Rate NM CDS-04100S-0012 OR CDS-04100S-0013 SO CDS-04100S-0014 UT CDS-04100S-001S SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE Sheets shall increase incrementally by the amount of the applicable OPpTM Port Rate Increase (as the same may be subsequently adjusted under Section 3.2) on January 1 2005, January 1 , 2006 and January 1 , 2007. If the Batch Hot Cut Process has not been implemented in a particular state such that Owest is not able to process Batch Hot Cuts in that state by December 31 , 2004, the OPpTM Port Rate Increases for that state will not go into effect until such time as Owest is able to process Batch Hot Cut orders in .that state, and in the event of any such delay in the effective date of the OPpTM Port Rate increases, there shall be no subsequent true up of the OppTM Port Rate Increases. If the number of CLEC's OPpTM lines as of October 31 2005 equals or exceeds 90% of the sum of CLEC's OPPTMand UNE-P lines as of October, 31 2004, CLEC will be entitled to a discount off of the monthly recurring switch port rate applicable during calendar year 2006 equal to 10% of the OPpTM Port Rate Increases that take effect January 1 , 2006. If the number of CLEC's OPpTM lines as of October 31 , 2006 equals or exceeds 90% of the sum of CLEC's OPPTMand UNE-P lines as of October, 31 , 2005, CLEC will be entitled to a discount off of the monthly recurring switch port rate applicable during calendar year 2007 equal to 10% of the OppTM Port Rate Increases that take effect January 1 , 2007. For purposes of this section, the number of OppTM lines and the sum of QPPTM service and UNE-P lines shall be calculated on a regionwide basis that includes all states in which this Agreement is in effect. 3.4 CLEC shall be responsible for Billing its End User Customers served via QPPTM for all Miscellaneous Charges and surcharges required of CLEC by statute, regulation or . otherwise required. CLEC shall pay Owest the PIC change charge associated with CLEC End User Customer changes of InterLATA or IntraLA T A Carriers. Any change in CLEC's End User Customers' InterLATA or IntraLATA Carrier must requested by CLEC on behalf of its End User Customer. If an End User Customer is served by CLEC through a OppTM service, Owest will not charge, assess, or collect Switched Access charges for InterLATA or IntraLATA calls originating or terminating from that End User Customer phone. Owest shall have a reasonable amount of time to implement system or other changes necessary to bill CLEC for rates or charges associated with QPPTM services. Such system or other changes must be completed and operational no later than December 31, 2004. OPpTM services have a one month minimum setvice period requirement for each CLEC End User Customer. The one month minimum service period is the period of time that CLEC is required to pay 100% of the monthly recurring price for the service even if CLEC does not retain service for the entire month. OPpTM services are billed month to month and shall after the one month minimum service period is satisfied be pro-rated for partial months based on the number of days service was provided. To receive OppTM Residential rates after December 31 2004 CLEC must identify residential end users by working telephone number (WTN) via LSR by the later of (a) ninety October 12, 2004/pjd/Northstar Telecom, Inc. Page 5 of 6 AZ CDS-041 005-0004 MN CDS-041 005-0008 CO CDS-041 005-0005 MT CDS-041 005-0009 IA CDS-041 005-0006 ND CDS-041 005-001 0 ID CDS-041 005-0007 NE CDS-041005-0011 WA CDS-041 005-0016 WY CDS-041005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE (90) days after the Effective Date and (b) January 1 , 2005.Owest will not assess a nonrecurring charge for the processing of this records order to identify the installed base of residential end users. Following submission by CLEC of such LSRs, CLEC and Owest shall cooperate to ensure that appropriate updates are reflected in Owest's billing systems. To the extent rates are not correctly applied during the first ninety (90) days after January 1 , 2005, Owest shall creditany overpayments to CLEC in a commercially reasonable manner. OPpTM Business rates will apply to all WTNs not specifically identified as OppTM Residential. Changes to the LSR process intended to implement the residential identifier for new orders going forward shall be implemented through the Change Management Process If the billing and ordering software for OppTM service is not available for commercial use on or before December 31 , 2004, Owest and CLEC shall true-up charges monthly to reflect the pricing for Owest OPpTM service. The subsequent order charge is applicable on a per order basis when changes are requested to existing service,including changing a telephone number initiating orremoving Suspension or Service, denying or restoring service, adding, removing or changing features, and other similar requests. Systems and Interfaces Owest and CLEC shall continue to support use of existing UNE-P OSS interfaces and current ass business rules for OppTM (including without limitation electronic ordering and flowthrough acclicable to UNE-P on June 14, 2004) as the same may evolve over time .:. OPpTM products and services are ordered via an LSR as described in the PCA T. Products and Services Ordering are found on the Owest wholesale website. Prior to placing an order on behalf of each End User Customer, CLEC shall be responsible for obtaining and have in its possession a Proof of Authorization as set forth in this Agreement. When Owest or another provider of choice, at the End User Customer s request, orders the discontinuance of the End User Customer existing service with CLEC, Qwest willrender its closing bill to CLEC effective with the disconnection. Owest will notify CLEC by FAX OSS interface, or other agreed upon processes when an End User Customer moves to Owest or another service provider. Owest shall not provide CLEC or Owest retail personnel with the name of the other service provider selected by the End User Customer. CLEC shall provide Owest and Owest shall provide CLEC with points of contact for order entry, problem resolution repair, and in the event special attention is required on service request. Billing Owest shall provide CLEC, on a monthly basis, within seven to ten (7 - 10) calendar days of the last day of the most recent Billing period, in an agreed upon standard electronic NM CDS-041 005-0012 OR CDS-041 005-0013 SD CDS-041 005-0014 UT CDS-O41 005-0015 SERVICE EXHIBIT 1 - aWEST PLATFORM PLUSTM SERVICE format, Billing information including (1) a summary bill, and (2) individual End User Customer sub-account information. To the extent CLEC needs additional or different billing information in order to properly bill its End Users or other Carriers (including without limitation Owest), Owest shall work with CLEC in good faith to deliver such information. Installation Commitments Met. For each installation commitment that Owest, through its own fault fails to meet, Owest will provide a service credit equal to 100% of the nonrecurring charge for that installation. The definition of a "missed installation commitment" and the associated exclusions are described in Attachment A. Maintenance and Repair Out of Service Cleared within 24 Hours. For each out-of-service condition that Owest, through its own fault fails to resolve within 24 hours, Owest will provide a service credit equal to one day s recurring charge (monthly recurring charge divided by 30) for each day out of service beyond the first 24 hours. (For example, if the out-of-service condition exists for 25 to 47 hours, CLEC would be. entitled to a credit equal to the monthly recurring charge divided by 30. If the out-of-service condition existed for 48 to 71 hours, the credit would equal two times the monthly recurring charge divided by 30).. The definition of an "out of service condition" and the associated exclusions are described in Attachment A. Owest will maintain facilities and equipment that comprise the OppTM service provided to CLEC. CLEC or its End User Customers may not rearrange, move, disconnect or attemptto repair Owest facilities' or equipment , other than by connection or disconnection to any interface between Owest and the End User Customer, without the written consent of Owest. Owest shall provide general repair and maintenance services on its facilities, including those facilities supporting OppTM services purchased by CLEC. Without limiting the generality of the foregoing, Owest shall repair and restore any equipment or any other maintainable component that may adversely impact CLEC's use of OppTM service. Owest and CLEC shall cooperate with each other to implement procedures and processes for handling service-affecting events. There shall be no charge for the services provided under this section except as set forth in the Rate Sheet. Performance Measures and Reporting, Performance Targets and Service Credits Each party shall provide suitably qualified personnel to perform its obligations under this Agreement and all OppTM services hereunder in a timely and efficient manner with diligence and care, consistent with the professional standards of practice in the industry, and in conformance with all applicable laws and regulations. The OppTM service attributes and process enhancements are not subject to the Change Management Process ("CMP"). CLEC proposed changes to OPpTM service attributes and process enhancements will be communicated through the standard account interfaces. Change requests common to shared systems and processes subject to CMP will continue to be addressed via the CMP procedures. Owest iNillprovide commercial performance measurements and reporting against established performance targets with OppTM service. The following performance measurements will apply to OPpTM Residential and OppTM Business: (a) Firm Order Confirmations (FOCs) On Time, (b) Installation Commitments Met, (c) Order Installation Interval, (d) Out of Service Cleared within 24 Hours, (e) Mean Time to Restore, and (f) Trouble Rate. Commercial measurement definitions, methodologies, performance targets and reporting requirements are attached as Attachment A. Owestwill provide CLEC with the raw data necessary to allow CLEC to disaggregate results at the state level. CLEC will be entitled to service credits only for each instance of a missed installation commitment and each instance of an out of service condition that is not cleared within 24 hours as described below. All such service credits shall be applied automatically by Owest as credit against CLEC's bill for the billing period following the one in which the credits were accrued. October 12, 2004/pjdlNorthstar Telecom, Inc. Page 6 of 6 AZ CDS-041 005-0004 MN CDS-041 005-0008 CO CDS-041 005-0005 MT CDS-041 005-0009 IA CDS-041 005-0006 NO COS-041 005-001 0 10 CDS-041005-0007 NE COS-041005-0011 WA CDS-041 005-0016 WY COS-041 005-0017 Service Exhibit 1- QWEST PLATFORM PLUSTM SERVICE NM CDS-041 005-0012 OR CDS-041 005-0013 SO COS-041 005-0014 UT CDS-041 005-0015