20040916Changes to QPAP Exhibit K.pdf

Mary S. Hobson (ISB #2142)
Stoel Rives LLP
101 South Capitol Boulevard - Suite 1900
Boise, ill 83702
Telephone: [phone]
Facsimile: [phone]
msho bson~stoel. com
Adam L. Sherr (WSBA #25291)
Qwest
1600 ih Avenue - Room 3206
Seattle, W A 98191
Telephone: [phone]
Facsimile: [phone]
adam.sherr~qwest.com
Attorneys for Qwest Corporation
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BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF QWEST
CORPORATION'S FILING OF A
STATEMENT OF GENERALL Y
AVAILABLE TERMS AND CONDITIONS
PURSUANT TO 47 U.C. ~ 252(F)
MODIFICATIONS TO THE
PERFORMANCE INDICATOR
DEFINITIONS CONTAINED IN EXHIBIT B
(pO-2 and PO-~O)
- -- -
Docket No. QWE-O3-
QWEST CORPORATION'S NOTICE OF
DELETION OF EXHIBIT B-1 AND
MODIFICATIONS TO EXHIBIT B OF
THE STATEMENT OF GENERALL Y
AVAILABLE TERMS & CONDITIONS
IN THE MATTER OF QWEST
CORPORATION'S REVISIONS TO THE
IDAHO QWEST PERFORMANCE
ASSURAN CE PLAN (Q P AP)
Docket No. QWE-O3-
NOTICE OF CHANGES TO THE QWEST
PERFORMANCE ASSURANCE PLAN
QP AP") FOUND IN EXmBIT K TO THE
ST A TEMENT OF GENERALL Y
AVAILABLE TERMS AND CONDITIONS
QWEST CORPORATION'S NOTICE OF DELETION OF EXHIBIT B-1 AND MODIFICATIONS TO EXHIBIT
B OF THE STATEMENT OF GENERALLY A V AILABLE TERMS & CONDITIONS / NOTICE OF CHANGES
TO THE QWEST PERFORMANCE ASSURANCE PLAN ("QP AP") FOUND IN EXHIBIT K TO THE
STATEMENT OF GENERALLY A V AILABLE TERMS AND CONDITIONS - Page 1
Boise-175994.10029164-oo098
II.AGREED UPON ITEMS AND DESCRIPTION OF CHANGES
Aggregate Payment Report by PID and Product
As part of the Stipulation, Qwest agreed to publish on its web site, beginning with
September 2004 performance data, a state payment report by major PID category similar to the
one Qwest currently files with the Commission. Qwest will also make available to the individual
CLECs (opting in to the QP AP) in Tab 25 of the CLEC payment report data showing QP
payments at the PID/Product submeasure level including a total of the payments for Idaho for
each submeasure and/or product.
Summary of specific products affected
Line splitting: The standard to be applied for line splitting is Qwest DSL. Where it was
not already in effect or otherwise agreed upon, this standard shall be applied beginning with
September 2004 performance data.
Loop splitting: Loop splitting will bereported on with a diagnostic standard at such
time as the CLECs order the product in any quantity for three consecutive months in the state.
xDSL-I Capable loops: This product will now be included in the OP and MR Pills at
the standards appearing in Exhibit B Version 8.0. These standards shall be applied beginning
with September 2004 performance data.
PO-20: The expanded PO-20 was previously filed on June 29, 2004 with certain
requests related to the PAP treatment. Qwest and the CLECs subsequently agreed in the
This report is created in excel format with "tabs" at the bottom of the workbook that identify eachworksheet separately.
This agreement is not limited to CLECs participating in the Stipulation.
QWEST CORPORATION'S NOTICE OF DELETION OF EXHIBIT B-1 AND MODIFICATIONS TO EXHIBIT
B OF THE STATEMENT OF GENERALLY A V AILABLE TERMS & CONDITIONS / NOTICE OF CHANGES
TO THE QWEST PERFORMANCE ASSURANCE PLAN ("QP AP") FOUND IN EXHIBIT K TO THE
STATEMENT OF GENERALLY AVAILABLE TERMS AND CONDITIONS Page 3
Boise-175994.10029164-00098
Stipulation to a Tier 1 Medium, no Tier 2 designation.7 Those parties also agreed that a
measurement stabilization period and low volume exceptions were appropriate.
Removal of Exhibit B-
The submissions in this filing again result in part from work during Long T enn PID
Administration ("L TP A") sessions where participants identified and agreed upon a number of
modifications to the PIDs. The principal change in this category is the completion of the
addition to the QPAP of Expanded PO-20 and the deletion of Exhibit B-1 containing the old PO-
20 along with the removal of references in the QPAP to that old version of the Pill. In the
Exhibit B filing referenced above, Qwest indicated that it would make a subsequent filing to
remove Exhibit B-1 so that the Expanded PO-20 replaces the old PO-20 in the Pills. This filing
does that.
III.CHANGES TO EXHIBIT B APPEARING IN VERSION 8.
Line Splitting Standard
Version 8.0 of Exhibit B contains ,changes to the MR-, 4, 6 and 8, and OP-5A Pills for
Line Splitting to adopt the standard of parity with Qwest DSL for that product in accord with the
Stipulation.
Loop Splitting
Version 8.0 of Exhibit B contains changes to the PO-, OP-3 through OP-6 and OP-
and MR-, 4 and 6 through 8 PIDs to include Loop Splitting as a separately reported product
The stipulating CLECs agreed that Qwest would file to add Expanded PO-20 to Tier 1 Medium (in
Minnesota Tier 1B), and without a Tier 2 assignment
,...
Stipulation, page 5. Washington Commission staff are
currently pursing Tier 2 as a separate issue.
QWEST CORPORATION'S NOTICE OF DELETION OF EXHIBIT B-1 AND MODIFICATIONS TO EXHIBIT
B OF THE 'STATEMENT OF GENERALLY AVAILABLE TERMS & CONDITIONS! NOTICE OF CHANGES
TO THE QWEST PERFORMANCE ASSURANCE PLAN ("QP AP") FOUND IN EXHIBIT K TO THE
STATEMENT OF GENERALLY A V AILABLE TERMS AND CONDITIONS -
Boise-175994.1 0029164-00098
Page 4
with a diagnostic standard except that it is not reported separately in PO-5 in the (b) product
category of Unbundled Loops and specified Unbundled Network Elements.
xDSL-I Capable Loops Inclusion
Version 8.0 of Exhibit B contains changes to include xDSL-I capable loops in: the OP-
PID with a standard of90%; the OP-4 PID with a standard of six business days; the OP-5A PID
with a standard of parity with Qwest DSL; the OP-, OP-5R and OP-5T Pills with a diagnostic
standard; the OP-6 PID with a standard of parity with Qwest DSL with dispatch; the MR-, MR-
, MR-6 and MR-8 Pills with a standard of parity with Qwest IDSL; and the MR-10 PID with a
diagnostic standard.
IV.QPAP CHANGES RESULTING FROM VERSION 8.0 OF EXHIBIT B AND THE
DELETION OF EXHIBIT B-
Attachment 1 to Exhibit K includes PO-20 as a Tier 1 Medium measurement, and
references to PO-20 have been removed from Table 5 and Section 7.4. Attachment 1 includes
footnotes to the PO-20 measurement that reflect the low volume relief and the bum in periods
applicable to this new measurement.
With this filing, Qwest has modified the QP AP to reflect the described changes. In order
to ensure a smooth transition from the old PO-20 to the expanded PO-, Qwest respectfully
requests that the Commission issue its order permitting the changes to become effective no later
than October 1 2004. During implementation ofPO-20 Phase 1 , reporting will occur on the
existing Exhibit B-1 and on the expanded PO-20 in Exhibit B, Version 7.1. Any required
payments will be made under the existing Exhibit B-1 ending with July, 2004 performance data
reported in August, 2004.. The measurement stabilization for each Phase will allow Qwest to
adequately assess the measurement's reliability and validate results. For example, the QP AP
QWEST CORPORATION'S NOTICE OF DELETION OF EXHIBIT B-1 AND MODIFICATIONS TO EXHIBITB OF THE STATEMENT OF GENERALLY A V AILABLE TERMS & CONDITIONS / NOTICE OF CHANGES
TO THE QWEST PERFORMANCE ASSURANCE PLAN ("QP AP") FOUND IN EXHIBIT K TO THE
STATEMENT OF GENERALLY AVAILABLE TERMS AND CONDITIONS Page 5
Boise-175994.10029164-00098
would apply to Phase 1 beginning with August, 2004 data reported in October, 2004 on an
ongoing basis. No later than three months after the implementation of Phase 2, the QP AP would
apply to both Phase 1 and Phase 2 on an ongoing basis. This cumulative approach then
continues until all four phases of the expanded PO-20 are subject to the QP AP.
CONCLUSION
By making this filing in Docket Nos. QWE- T -03-23 and QWE- T -03-, Qwest agrees to
publish and make available for the benefit of all CLECs that have opted into the state specific
PAP, an aggregate payment report as described above, requests that the Commission approve
Exhibit B and the QP AP, as revised and modified, designate PO-20 as Tier 1 Medium without a
Tier 2 assignment, establish a low-volume-differentiated benchmark for PO-, and allow PO-
a measurement stabilization for no more than three months with the implementation of each
phase. Qwest requests that the Commission approve the modifications and permit the amended
Exhibit B to go into effect on October 1 2004 but in any event pursuant to 47 D.C. ~ 252(f)(3)
no later than 60 days after submission. Qwest will report and make payments on the existing
PO-20 contained in Exhibit B-1 until Phase 1 of expanded PO-20 becomes subject to the QPAP.
Qwest requests the Commission approve the modifications relating to PO-, tier designation
low volume relief and stabilization ("bum-) period in the QP AP.
Further, Qwest requests pursuant to Section 16 of the QP AP, that the changes
automatically apply to all existing interconnection agreements that contain Exhibit B, Exhibit B-
1 and the QP AP, Exhibit K as exhibits.
QWEST CORPORATION'S NOTICE OF DELETION OF EXHIBIT B""l AND MODIFICATIONS TO EXHIBIT
B OF THE STATEMENT OF GENERALLY AVAILABLE TERMS & CONDITIONS / NOTICE OF CHANGES
TO THE QWEST PERFORMANCE ASSURANCE PLAN ("QP AP") FOUND IN EXHIBIT K TO THE
STATEMENT OF GENERALLY A V AILABLE TERMS AND CONDITIONS - Page 6
Bolse-175994.10029164-00098
VI.REQUESTED RELIEF
Qwest respectfully requests that the Commission approve the amended Exhibits Band
Exhibit K, the QP AP, attached hereto and order them to become effective no later than October
, 2004 with the simultaneous deletion of Exhibit B-1. Qwest further requests that pursuant to
section 16 of Exhibit K, the changes shall automatically apply to and modify all existing
interconnection agreements that currently contain Exhibit B and Exhibit K, the QP AP, as
exhibits.
Respectfully submitted this 15th day of Septem
Adam Sherr
Qwest
QWEST CORPORATION'S NOTICE OF DELETION OF EXHIBIT B-1 AND MODIFICATIONS TO EXHIBIT
B OF THE STATEMENT OF GENERALLY AVAILABLE TERMS & CONDITIONS / NOTICE OF CHANGES
TO THE QWEST PERFORMANCE ASSURANCE PLAN ("QP AP") FOUND IN EXHIBIT K TO THE
STATEMENT OF GENERALLY AVAILABLE TERMS AND CONDITIONS Page 7
Boise-175994.1 0029164-00098
CERTIFICATE OF SERVICE
I hereby certify that on this 15th day of September, 2004, I served the foregoing QWEST
CORPORATION'S NOTICE OF DELETION OF EXHIBIT B-1 AND MODIFICATIONS
TO EXHIBIT B OF THE STATEMENT OF GENERALLY AVAILABLE TERMS &
CONDITIONS / NOTICE OF CHANGES TO THE QWEST PERFORMANCE
ASSURANCE PLAN ("QPAP") FOUND IN EXHIBIT K TO THE STATEMENT OF
GENERALL Y AVAILABLE TERMS AND CONDITIONS as follows:
Jean Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
O. Box 83720
Boise, ID 83720-0074
Phone: [phone]
Fax: [phone]
i i ewell~puc. state.id.
Hand Delivery
U. S. Mail
Overnight DeliveryFacsimile
Email
Weldon Stutzman
Deputy Attorney General
Idaho Public Utilities Commission
472 West Washington Street
O. Box 83720
Boise, ID 83702
Phone: [phone]
Fax: [phone]
Hand Delivery
U. S. Mail
Overnight Delivery
Facsimile
Email
Brandi L. Gearhart, PLS
Legal Secretary to Mary S. Hobson
Stoel Rives LLP
QWEST CORPORATION'S NOTICE OF DELETION OF EXHIBIT B-1 AND MODIFICATIONS TO EXHIBIT
B OF THE STATEMENT OF GENERALLY A V AILABLE TERMS & CONDITIONS / NOTICE OF CHANGES
TO THE QWEST PERFORMANCE ASSURANCE PLAN ("QP AP") FOUND IN EXHIBIT K TO THE
STATEMENT OF GENERALLY A V AILABLE TERMS AND CONDITIONS - Page 8
Boise-175994.1 0029164-00098
Qwest
Spirit of Service
Service Performance Indicator Definitions (PID)
14-State 271 PIC Version 8.
QWEST'S SERVICE PERFORMANCE INDICATOR DEFINITIONS (PID)
14-State 271 PIC Version 8.
Introduction
Qwest will report performance results for the service performance indicators defined herein. Qwest will report
separate performance results associated with the services it provides to Competitive Local Exchange Carriers
(CLECs) in aggregate (except as noted herein), to CLECs individually and, as applicable, to Qwest's retail
customers in aggregate. Within these categories, performance results related to service provisioning and
repair will be reported for the products listed in each definition. Reports for CLECs individually will be subject
to agreements of confidentiality and/or nondisclosure.
The definitions in this version of the PID apply in the 14 states of Qwest's local service region: Arizona
Colorado, Idaho, Iowa , Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota,
Utah , Washington and Wyoming. Individual state Performance Assurance Plans may specify and apply state
specific variations from the Performance Measure definitions and/or standards contained herein.
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page i
Qwest's Service Performance Indicator Definitions
Table of Contents
ELECTRONIC GATEWAY AVAILABILITY ...........................................................................
GA-Gateway Availability - IMA-GUI.............................................................................. 1
GA-2 - Gateway Availability - IMA-EDI.............................................................................. 2
GA-3 - Gateway Availability - EB- T A.................................................................................
GA-4 - System Availability EXACT.................................................................................. 4
GA-6 - Gateway Availability - GUI -- Repair ...................................................................... 5
GA-7 - Timely Outage Resolution following Software Releases ........................................
PRE-ORDER/ORDER ..................... ....
.......... .... ..... .......... ............. .............. .... ......
................ 7
PO-- Pre-Order/Order Response Times.......................................................................... 7
PO-2 - Electronic Flow-through....................................................................................._
...
PO-3 - LSR Rejection Notice Interval............................................................................... 12
PO-4 - LSRsRejected...................................................................................................... 13
PO-5 - Firm Order Confirmations (FOCs) On Time.......................................................... 14
PO-6 - Work Completion Notification Timeliness ............................................................. 17
PO-7 - Billing Completion Notification Timeliness ................
.... ..... ..... ......................... .....
PO-8 - Jeopardy Notice Interval.......................................................................................
PO-9 - Timely Jeopardy Notices ......................................................................................
PO-15 - Number of Due Date Changes per Order ........................................................... 22
PO-16 - Timely Release Notifications.............................................................
~.............
PO-19 - Stand-Alone Test Environment (SATE) Accuracy ..............................
;;...~..........
PO-20 (Expanded) - Manual Service Order Accuracy...................................... '-'
....
............ 2.8
ORDERI N G AN D PROVISION I NG ...........
.................................................... ...~... .: .:~.
:........ 35
OP-2'~' Calls Answered within Twenty Seconds -Interconnect Provisioning Center'.......
OP-3 -Installation Commitments Met .............................................................................. 36
OP-4 - Installation Interval..... .......
... ...... .... .......... ........ ....... .......... ........... .... ...... ... ... .... .....
OP-5 - New Service Quality. ........
.... ............................ ............. .... ......... ... .... ......... .......~..-
.. 42
OP-6 - Delayed Days....................................................................................................... 47
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop................................................ 50
OP-8 - Number Portability Timeliness ..............................................................................
OP-13 - Coordinated Cuts On Time - Unbundled Loop................................................... 52
OP-15 - Interval for Pending Orders Delayed Past Due Date ..........................................
OP-17 ~ Timeliness of Disconnects associated with LNP Orders..................................... 57
MAl NTENANCE AN D REPAIR......... ....... ..........
.......... ......... ......... ... ......... ................... ......
MR-2 - Calls Answered within 20 Seconds -Interconnect Repair Center .......................
MR-3 - Out of Service Cleared within 24 Hours ...............................................................
MR-4 - All Troubles Cleared within 48 hours.................................................................... 62
MR-5 - All Troubles Cleared within 4 hours...................................................................... 64
MR-6 - Mean Time to Restore..........................................................................................
MR-7 - Repair Repeat Report Rate.................................................................................. 69
MR-8 - Trouble Rate ........................................................................................................
M R-9 - Repair Appointments Met......................................................................... ............
MR-10 - Customer and Non-Qwest Related Trouble Reports.......................................... 76
MR-11 - LNP Trouble Reports Cleared within 24 Hours .................................................. 78
81 LLI N G........................ ...........................
........ ... ............................. ......... .................
.... ..... 80
81-1 - Time to Provide Recorded Usage Records ............................................................
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page ii
Table of Contents (continued)
BI-2 -Invoices Delivered within 10 Days..........................................................................
BI-3 - Billing Accuracy - Adjustments for Errors ..............................................................
BI-4 - Billing Completeness ..............................................................................................
DATABASE U PDA TES..
... ........ .......... ........ ............... ..... ....................... ....... ....... ............ ...
DB-1 - Time to Update Databases................................................................................... 84
DB-2 - Accurate Database Updates..
......... ..... .... ..... ...... .... ..... ..... .......
........ .... ....... ..... ..... 86
DI RECTORY ASSIST AN CE.........................
................ ...................".. .... ...... ... ........ ......... ...
OPE RA TOR SE RVICES
. ... ... ............... ..-.. .... .... ......... ......... ....... ....... ...... ...... ................. ... ...
DA-1 - Speed of Answer - Directory Assistance.............................................................. 87
NETWORK PE RFORMANCE
......... ..... ..... ..... ..... ... ............ ....... ..... .... ..... ..... ........ ......... ......
OS-Speed of Answer - Operator Services .................................................................
NI-- Trunk Blocking ....................................................................................................... 89
NP-1 - NXX Code Activation ............................................................................................
COL.L.OCA TION
........... ............. .......... ....................... ............ ..............
......................... ...... 9~CP-1 - Collocation Completion Interval............................................................................ 93
CP-2 - Collocations Completed within Scheduled Intervals .............................................
CP-3 - Collocation Feasibility Study Interval.................................................................... 99
CP-4 - Collocation Feasibility Study Commitments Met.................................................100
DEFI NITION OF TERMS
... ........... .............. ........ ............... ... ..... ..... .......
........... ........ ...... ... 101
APPE N DIX A. ........................ ......... ........................ .....
....................... ............ ... ................
107
G L.OSSARY OF ACRONYMS.
..... ...... ...... ..... .............. ......................................................
105
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page iii
Electronic Gateway Availability
GA-1 - Gateway Availability - IMA-GUI
Purpose:
Evaluates the quality of CLEC access to the IMA-GUI electronic gateway and one associated system
focusing on the extent they are actually available to CLECs.
Description:
GA-1A: Measures the availability of the IMA-GUI (Interconnect Mediated Access- Graphical User
Interface), and reports the percentage of Scheduled Availability Time the IMA-GUI interface is
available for view and/or input
Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the
currently published hours of availability found on the following website:
http://www . qwestcom/wholesale/ cm p/oss Hou rs. htm I.
GA-1 D: Measures the availability of the SIA system , which facilitates access for the IMA-GUI interface
and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the SIA
system is available. Scheduled availability times will be no less than the same hours as listed for
IMA-GUI and IMA-EDI.
. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
. An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., IMA-GUI, SIA), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data , collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month
Reporting Comparisons: CLEC aggregate
results
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Results will be reported as follows:
GA-1A IMA Graphical User Interface Gateway
GA-1D SIA system
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period)
-:-
(Number ofHours and Minutes of Scheduled Availability Time During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page
GA-2 - Gateway Availability -IMA-EDI
Purpose:
Evaluates the quality of CLEC access to the IMA-EDI electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of IMA-EDI (Interconnect Mediated Access - Electronic Data Interchange)
interface and reports the percentage of scheduled availability time the IMA-EDllnterface is available
for view and/or input All times during which the interface is scheduled to be operating during the
reporting period are measured.
Scheduled Up Time hours for IMA-EDI based on the currently published hours of availability found
on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html. Time Gateway is
Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
. An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., IMA-EDI), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month
Reporting Comparisons: CLEC
aggregate results
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability Time During Reporting Period) ) x 100
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
(SeeGA-1D for reporting of SIA system availability.
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 2
GA-3 - Gateway Availability - EB-
Purpose:
Evaluates the quality of CLEC access to the EB- T A interface, focusing on the extent the gateway is
actually available to CLECs.
Description:
Measures the availability of EB-TA (Electronic Bonding - Trouble Administration) interface and reports
the percentage of scheduled availability time the EB- T A Interface is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EB- T A), affecting Qwest's ability to serve its customers. An outage is determined
by Qwest technicians through the use of verifiable data, collected from the affected customer(s)
and/or from mechanized event manaoement systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 3
GA-4 - System Availability EXACT
Purpose:
Evaluates the quality of CLEC batch access to the EXACT electronic access service request system
focusing on the extent the system is actually available to CLECs.
Description:
Measures the availability of EXACT system and reports the percentage of scheduled availability time
the EXACT system is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the system is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EXACT), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized evenimanagement systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) + (Number of
Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
~~oduct Reporting: None Standard:99.25 percent
- -
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 4
GA-6 - Gateway Availability - GUI -- Repair
Purpose:
Evaluates the quality of CLEC access to the GUI Repair electronic gateway, focusing on the extent the
gateway is actually available to CLECs.
Description:
Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports
the percentage of scheduled availability time the interface is available for view and/or input All times
during which the interface is scheduled to be operating during the reporting period are measured.
Scheduled Up Time" hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
. Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
. ,
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
. An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., GUI-Repair), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month
Reporting Comparisons: GLEG
aggregate results
Formula:
(Number of Hours and Minutes Gateway is Available to CLEGs During Reporting Period -7 Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period) x 100
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 5
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to software releases for
specified ass interfaces, focusing on GLEe-affecting software releases involving the specified gateways
or systems.
Description:
Measures the percentage of gateway or system outages, which are attributable to ass system
software releases and which occur within two weeks after the implementation of the ass system
software releases, that are resolved NOTE 1 within 48 hours of detection by the Qwest monitoring group
or reporting by a GLEe/co-provider.
Includes software releases associated with the following ass interfaces in Qwest: IMA-GUI , IMA-
EDI, and CEMR, Exchan~e Access, Control, & Tracking (EXACT)NOTE 2, Electronic Bonding- Trouble
Administration (EB - T A) OTE 3
. An outage for this measurement is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting Qwest's ability to serve its customers or data loss NOTE 4
the Qwest side of the interface. An outage is determined by Qwest technicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event management
systems.
. The outage resolution time interval considered in this measurement starts at the time Qwest'
monitoring group detects a failure, or at the date/time of the first transaction sent to Qwest that cannot
be processed (Le. lost data), and ends with the time functionality is restored or the lost data is
recovered.
Reporting Period: Monthly
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Total outages detected within two weeks of a Software Release that are resolved within 48 hours of the
time Qwest detects the outage) + (Total number of outages detected within two weeks of Software
Releases resolved in the Reporting Period)) x 100
Exclusions:
Outages in releases prior to any CLEC migrating to the release.
Duplicate reports attributable to the same software defect.
Product Reporting: None Standards:
Volume = 1-20: 1 miss
Volume:;::. 20: 95%
Availability:
Available
Notes:
1. "Resolved" means that service is restored to the reporting CLEC, as
experienced by the CLEC.
2. EXACT is a Telecordia system. Only releases for changes initiated by
Qwest for hardware or connectivity will be included in this measurement.
3. Outages reported under EB-TA are the same as outages in MEDIACC.
4. For data loss to be considered for GA-, a functional acknowledgement
must have been provided for the data in question (e., EDI 997, LSR 10
or trouble ticket number).
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 6
Pre-Order/Order
PO-1 - Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/orderingqueries for CLECs through the use of
Qwest's Operational Support Systems (055). Qwest's ass are accessed through the specified gateway
interface.
Description:
PO-1A & PO-1B:
Measures the time interval between query and response for specified pre-order/order transactions through the
electronic interface.
Measurements are made using a system that simulates the transactions of requesting pre-
ordering/ordering information from the underlying existing 055. These simulated transactions are made
through the operational production interfaces and existing systems in a manner that reflects, in a
statistically-valid manner, the transaction response times experienced by CLEC service representatives in
the reporting period.
. The time interval between query and response consists of the period from the time the transaction request
was "sent" to the time it is "received" via the gateway interface.
. A query is an individual request for the specified type of information.
PO-1 C:
Measures the percentage of all IRTM Queries measured by PO-1A & 1 B transmitted in the reporting
period that timeout before receiving a response.
PO-1 D:
Measures the average response time for a sampling of rejected queries across preorder transaction types.
The response time, measured is the time between the issuance of a pre-ordering transaction and the
receipt of an error message associated with a "rejected query.'~ A rejected query is a transaction that
cannot be successfully processed due to the provision of incomplete or invalid information by the sender
which results in an error message back to the sender. NOTE 1
Reporting Period: One month Unit of Measure:
PO-, PO-1 B , & PO-1 D: Seconds
PO-1 C: Percent
Owest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 7
PO-1 - Pre-Order/Order Response Times (continued)
Reporting
Com parisons:
CLEC aggregate.
Disaggregation Reporting: Region-wide level. Results are reported as follows:
PO-1A Pre-Order/Order Response Time for IMA-GUI
PO-1 B Pre-Order/Order Response Time for IMA-EDI
Results are reported separately for each of the following transaction types: NOTE 2
1. Appointment Scheduling (Due Date Reservation , where appointment is required)2. Service Availability Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools NOTE 3
8. Resale of Qwest DSL Qualification9. Connecting Facility Assignment NOTE 4
10. Meet Point Inquiry NOTE 5
For PO-1A (transactions via IMA-GUI), in addition to reporting total response time,
response times for each of the above transactions will be reported in two parts: (a) time
to access the request screen , and (b) time to receive the response for the specified
transaction. For PO-1A 6, Telephone Number, a third part (c) accept screen, will be
reported.
For PO-1 B (transactions via IMA-EDI), requesUresponse will be reported as a combined
number.
PO-1C Results for PO-1C will be reported according to the gateway interface used:1. Percent of Preorder Transactions that Timeout IMA-GUI2. Percent of Preorder Transactions that Timeout IMA-EDI
. j,
PO-1 D Results for PO-1 D will be reported according to the gateway interface used:
1. 'Rejected Response Times .for IMA-GUI2. Rejected Response Times for IMA-EDI
Formula:
PO-1A & PO-1 B L((Query Response Date & Time) - (Query Submission Date & Time)) + (Number of
Queries Submitted in Reporting Period)
PO-1 C ((Number of IRTM Queries measured by PO-1A & 1 B that Timeout before receiving
response) + (Number of IRTM Queries Transmitted in Reporting Period)) x 100
PO-1 D L((Rejected Query Response Date & Time) - (Query Submission Date & Time)) +
(Number of Rejected Query Transactions Simulated by IRTM)
Exclusions:
PO-1A & PO-1B:
Rejected requests/errors, and timed out transactions
PO-1 C:
Rejected requests and errors
PO-1 D:
Timed out transactions
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 8
PO-1 - Pre-Order/Order Response Times (continued)
Product Reporting: None Standards:
Total Response Time:
1. Appointment Scheduling2. Service Availability
Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. Loop Qualification Tools
NOTE: 3
8. Resale of Qwest OSL
QuaUfication9. Connecting Facility
Assignment
10. Meet Point Inquiry
IMA-GUI
c::: 1 0 seconds
c:::25 seconds
c:::25 seconds
c:::10 seconds
c:::12.5 seconds
c:::10 seconds
:::;;
20 seconds 7
:::;;
20 seconds 7
:::;;
25 seconds
:::;;
30 seconds
IMA-EOI
c:::10 seconds
.:::25 seconds
.:::25 seconds
.:::10 seconds
.:::12.5 seconds
.:::10 seconds
::; 20 seconds
::; 20 seconds
::; 25 seconds
::; 30 seconds
PO-1 C-
PO-1 C-
PO-10-1 & 2
Notes:1. Rejected query types used in PO-1 D are those developed for internal
Qwest diagnostic purposes.
2. As additional transactions, currently done manually, are mechanized
they will be measured and added to or included in the above list of
transactions, as applicable.3. Results based on a weighted combination of ADSL Loop Qualification
and Raw Loop Data Tool.4. Results based on Connecting Facility Assignment by Unit Query.5. Results based on meet Point Query, POTS Splitter option for Shared
loops.
6. Times reflect non-complex services, including residential , simple
business, or POTS account. Does not include ADSL or accounts~25
lines.
7. Benchmark applies to response time only. Request time and Total
time will also be reported.
Availability:
Available
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004
Diagnostic
Page 9
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent Qwest's processing of CLEC Local Service Requests (LSRs) is completely
electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the serviceorder rocessor without human intervention or without manual ret in
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic
gateway interface to the Service Order Processor (SOP) without any human intervention.
Includes all LSRs that are submitted electronically through the specified interface during the
reporting period, subject to exclusions specified below.
PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified
electronic gateway interface to the SOP without any human intervention.
Includes all flow-through-eligible LSRs that are submitted electronically through the specified
interface durin the re ortin eriod, sub'ect to exclusions s ecified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC
Disaggregation Reporting: Statewide level (per multi-
state system serving the state).
Results for PO-2A and PO-2B will be reported
according to the gateway interface* used to submit the
LSR:
LSRs received via IMA-GUI
LSRs received via IMA-EDI
CO also reports an aggregate of IMA-GUI and IMA-EDI
results.Formula:
PO-2A = ((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without
human intervention) + (Total Number of Electronic LSRs that pass through the GatewayInterface)) x 100
PO-2B = ((Number of flow-through-eligible Electronic LSRs that actually pass from the Gateway
Interface to the SOP without human intervention) + (Number of flow-through-eligibleElectronic LSRs received through the Gateway Interface)) x 100
Exclusions:
Rejected LSRs and LSRs containing GLEe-caused non-fatal errors.
Non-electronic LSRs (e., via fax or courier).
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/sto dates/times.
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 1 0
PO-2 - Electronic Flow-through (continued)
Product Reporting:
Resale
Unbundled Loops (with or
without Local Number
Portability)
Local Number Portability
. UNE-P (POTS) and UNE-
(Centrex 21)
Line Sharing
Availability:
Available (except as
follows):
Combined reporting
of UNE-P (POTS)
and UNE-P (Centrex
21) - beginning with
Jul 04 data on the
Aug 04 report.
Line Sharing -
beginning with Jul 04
data on the Aug 04
report
Standards:
.' PO-2A:
CO: CO PO-2B benchmarks minus 10 percent NOTE 2
All Other States: Diagnostic
PO-2B: NOTE
Resale:
Unbundled Loops:
LNP:
UNE-P (POTS & Centrex 21):
Line Sharing:
95%
85%
95%
95%
Diagnostic NU I t: ;:s
Notes:
1. The list of LSR types classified as eligible for flow through is contained in
the "LSRs Eligible for Flow Through" matrix. This matrix also includes
availability for enhancements to flow through. Matrix will be distributed
through the CMP process.2. In Colorado the standard for PO-2 is considered met if the standard for
either PO-2A or PO-2B is met. For both PO-2A and PO-, the
benchmark percentages shown apply to the aggregations of PO-2A-1 and
PO-2A-2 (Le., the combined PO-2A result) and of PO-2B-1 and PO-2B-
(Le., the combined PO-2B result).
3. The standard and future disaggregated reporting of the Line Sharing
product is TBD , pending resolution of TRO issues.
awest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 11
Reporting Comparisons:
CLEC aggregate and
individual CLEC results
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which awest notifies CLEGs that electronic and manual LSRs were
rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the
LSR for standard categories of errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected during the reporting
period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information
duplicate request or LSR/PON (purchase order number), no separate LSR for each account
telephone number affected, no valid contract, no valid end user verification, account not working in
awest territory, service-affecting order pending, request is outside established parameters for
service, and lack of CLEC response to awest qLiestion for clarification about the LSR.
Included in the interval is time required for efforts by awest to work with the CLEC to avoid the
necessity of rejecting the LSR.
With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving
human intervention) and (2) published Gateway Availability hours for auto-rejects (involving no
human intervention). Business hours are defined as time during normal business hours of the
Wholesale Delivery Service Centers, except for PO-3C in which hours counted are workweek
clock hours. Gateway Availability hours are based on the currently published hours of availability
found on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period: One month Unit of Measure:
PO-3A-, PO-3B-1 & PO-3C - Hrs: Mins.
PO-3A-2 & PO-3B-2 - Mins: Sees.
Disaggregation Reporting:
Results for this indicator are reported according to the gateway interface
used to submit the LSR:
. PO-3A-, LSRs received via IMA-GUI and rejected manually:
Statewide
. PO-3A -, LSRs received via IMA-GUI and auto-rejected: Region
wide
. PO-3B-, LSRs received via IMA-EDI and rejected manually:
Statewide
. PO-3B -, LSRs received via IMA-EDI and auto-rejected: Region
wide
. PO-3C, LSRs received via facsimile: Statewide
Formula:
((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt))
-;-
(Total number of
LSR Rejection Notifications)
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by
ordering interface).
Standards:
. PO-3A-1 and -3B-1: s 12 business hours
. PO-3A -2 and -3B -2: s 18 seconds
. PO-3C: s 24 work week clock
hours
Availability:Notes:
Available
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 12
PO-4 - LSRs Rejected
Purpose:
Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help
address potential issues that might be raised by the indicator of LSR rejection notice intervals.
Description:
Measures the percentage of LSRs rejected (returned to the CLEC) for standard categories of
errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected or FOC'd during the
reporting period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information;
duplicate request or LSR/PON (purchase order number); no separate LSR for each account
telephone number affected; no valid contract; no valid end user verification; account not working in
awest territory; service-affecting order pending; request is outside established parameters for
service; and lack of CLEC response to awest c uestion for clarification about the LSR.
Reporting Period: One month Unit of Measure: Percent of LSRs
Reporting Comparisons: GLEC aggregate and
individual CLEC results
Disaggregation Reporting:
Results for this indicator are reported according to
the gateway interface used to submit the LSR:
PO-4A-1 LSRs received via IMA-GUI and
rejected manually - Region wide
PO-4A -2 LSRs received via IMA-GUI and
auto-rejected - Region wide
PO-4B-1 LSRs received via IMA-EDI and
rejected manually - Region wide
. PO-4B -2 LSRs received via IMA-EDI and
auto-rejected - Region wide
PO-4C LSRs received via facsimile
Statewide
Formula:
((Total number of LSRs rejected via the specified method in the reporting period) + (Total of all LSRs
that are received via the specified interface that were rejected or FOC'd in the reporting period)) x 100
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by Standard: Diagnostic
ordering interface).
Availability:Notes:
Available
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 13
PO-5 - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Qwest returns Firm Order Confirmations (FOCs) to CLECs in
response to LSRs/ASRs received from CLECs, focusing on the degree to which FOCs are provided
within specified intervals.
Description:
Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs within the
intervals specified under "Standards" below for FOC notifications.
Includes all LSRs/ASRs that are submitted through the specified interface or in the specified
manner (Le., facsimile) that receive an FOC during the reporting period, subject to exclusions
specified below. (Acknowledgments sent separately from an FOC (e., EOl997 transactions are
not included.
For PO-5A, the interval measured is the period between the LSR received date/time (based on
scheduled up time) and Qwest's response with a FOC notification (notification date and time).
For PO-5B, 5C, and 50, the interval measured is the period between the a lication date and time
as defined herein , and Qwest's response with a FOC notification (notification date and time).
. "
Fully electronic" LSRs are those (1) that are received via IMA-GUI or IMA-EOI, (2) that involve no
manual intervention, and (3) for which FOCs are provided mechanically to the CLEC. NOTE 2
. "
Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EOI and involve manual
processing.
. "
Manual" LSRs are received manually (via facsimile) and processed manually.
. ASRs are measured only in business da
. LSRs will be evaluated according to the FOC interval categories shown in the "Standards" section
below, based on the number of lines/services requested on the LSR or, where multiple LSRs from
the same CLEC are related, based on the combined number of lines/services requested on the
related LSRs.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons: CLEC
aggregate and individual
CLEC results
Disaggregation Reporting: Statewide level (per multi-state system
serving the state).
Results for this indicator are reported as follows:
. PO-5A:FOCs provided for full electronic LSRs received via:
- PO-5A-1 IMA-GUI
- PO-5A-2 IMA-EOI
. PO-5B:FOCs provided for electronic/manual LSRs received via:
- PO-5B-1 IMA-GUI
- PO-5B-2 IMA-EOI
. PO-5C:FOCs provided for manual LSRs received via Facsimile.
. PO-50: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-, PO-5B and PO-5C measurements listed above
will be further disaggregated as follows:(a) FOCs provided for Resale services and UNE-(b) FOCs provided for Unbundled Loops and specified
Unbundled Network Elements(c) FOCs provided for LNP
Formula:
PO-5A = nCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received
date/time (based on scheduled up time))" is within 20 minutes)
-:-
(Total Number of original
FOC Notifications transmitted for the service category in the reporting period)) x 100
PO-, 5C, & 50 = nCount of LSRs/ASRs for which the original FOC's "(FOC Notification Date & Time)
- (Application Date & Time)" is within the intervals specified for the service category involved)
-:-
(Total Number of original FOC Notifications transmitted for the service category in the
reporting period)) x 100
awest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 14
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Exclusions:
LSRs/ASRs involving individual case basis (ICB) handling based on quantities of lines, as specified
in the "Standards" section below, or service/request types, deemed to be ects.
Hours on Weekends and holidays. (Except for PO-5A which only excludes hours outside the
scheduled up time).
LSRs with CLEC-requested FOC arrangements different from standard FOC arrangements.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Additional PO-50 exclusion:
Records with invalid a lication or confirmation dates.
Product Reporting: Standards:
For PO-5A (all):
For PO-5B (all):For PO-
, -
5B and
5C:
(a) Resale services
UNE-P (POTS)
and UNE-P Centrex
(b) Unbundled Loops
and specified
Unbundled Network
Elements.
(c) LNP
For PO-50: LIS
Trunks.
For PO-5C (manual):
95% within 20 minutes
90% within standard FOC intervals
(specified below)
90% within standard FOC intervals
ecified below PLUS 24 hours NOTE 3
85% within ei ht business da sFor PO-50 LIS Trunks:
Standard FOC Intervals for PO-58 and PO-
Product Group NOTE 1
Resale
Residence and Business POTS
ISDN-Basic
Conversion As Is
Adding/Changing features
Add primary directory listing to established loop
Add call appearance
Centrex Non-Design
with no Common Block Configuration
Centrex line feature chan es/adds/removals allLNP 1-24 linesUnbundled Loops 1-24 loops
2/4 Wire analog
DS3 Ca able
Sub-loop
included in Product Re ortin rou b
Line Sharing/Line Splitting/Loop Splitting
24 shared loops
included in Product Re ortin rou b
Unbundled Network Element-Platform (UNE-P POTS)
1 - 39 lines
FOC Interval
39 lines
10 lines
24 hours
19 lines
24 sub-loops
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 15
Resale
Centrex (including Centrex 21 , Non-design
Centrex 21 Basic ISDN , Centrex-Plus
Centron, Centrex Primes) 1-10 lines
With Common Block Configuration required
Initial establishment of Centrex CMS services
Tie lines or NARs activity
Subsequent to initial Common Block
Station lines
Automatic Route Selection
Uniform Call Distribution
Additional numbers
UNE-P Centrex 1-10 lines
UNE-P Centrex 21 1-10 lines
Unbundled Loops with Facility Check(NOTE2,3) 1 - 24 loops
2/4 wire Non-loaded
ADSL compatible
ISDN capable
XDSL-I capable
DS 1 capable
Resale
ISDN-PRI (Trunks)
For PO-5D:
LIS Trunks
Notes:
1 . LSRs with quantities above the highest number specified for
each product type are considered ICB.2. Unbundled Loop with Facility Check can be processed
electronically; however, because this category always carries a
72-hour FOC interval the FOC results for this product will
appear in PO-5B if received electronically or PO-5C if received
manually.3. Unbundled Loop with Facility Check will not add an additional
24 hours to the 72-hour interval if the LSR is submitted
manually.
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Resale
ISDN-Basic
Conversion As Specified
New Installs
Address Changes
Change to add Loop
ISDN-PRI (Facility)
PBX
DSO or Voice Grade Equivalent
DS1 Facility
DS3 Facility
LNP
Enhanced Extended Loops (EELs)
(included in Product Reporting group (b))DS1 1-24 circuits
10 lines
24 trunks
25-49 lines
12 trunks
240 trunk circuits
Availability:
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004
48 hours
72 hours
96 hours
8 business
days
Page 16
PO-6 - Work Completion Notification Timeliness
Purpose:
To evaluate the timeliness of Qwest issuing electronic notification at an LSR level to CLECs that
provisioning work on all service orders that comprise the CLEC LSR have been completed in the
Service Order Processor and the service is available to the customer.
Description:
PO-6A & 68:
Includes all orders completed in the Qwest Service Order Processor that generate completion
notifications in the reporting period , subject to exclusions shown below.
. The start time is the date/time when the last of the service orders that comprise the CLEC LSR is
posted as completed in the Service Order Processor.
. The end time is when the electronic order completion notice is made available (IMA-GUI) NOTE 1 or
transmitted (IMA-EDI) to the CLEC via the ordering interface used to place the local service
request The notification is transmitted at an LSR level when all service orders that comprise the
CLEC LSR are complete.
With hours: minutes reporting, hours counted are during the published Gateway Availability hours.
Gateway Availability hours are based on the currently published hours of availability found on the
following website: http://www.Qwestcom/wholesale/cmp/ossHours.html.Reporting Period: Unit of Measure:One month PO-6A - 68:
Disaggregation Reporting: Statewide level.
Hrs:Mins
Reporting
Comparisons: CLEC
aggregate and individual
CLEC results.
. PO-6A Notices transmitted via IMA-GUI
. PO-68 Notices transmitted via IMA-EDIFormula:
. .
For com letion notifications enerated from LSRsreceived via IMA-GUI:
PO-6A = L((Date and Time Completion Notification made available to CLEC) - (Date and Time the
last of the service orders that comprise the CLEC LSRis completed in the Service Order Processor))-:-
(Number of completion notifications made available in reporting period)
For com letion notifications enerated from LSRs received via IMA-EDI:
PO-68 = L((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of
the service orders that comprise the CLEC LSR is completed inthe Service Order Processor.
))-:-
(Number of completion notifications transmitted in reporting period)
Exclusions:
PO - 6A & 68:
Records with invalid completion dates.
. LSRs submitted manually (e., via facsimile).
. ASRs submitted via EXACT.
Product Reporting:
PO - 6A & 68 Aggregate reporting for all products ordered through
IMA-GUI and, separately, IMA-EDI (see disa~)Qregation reportina).Availability: Notes:Available 1. The time a notice is "made available" via the IMA-GUI is the time Qwest stores
a status update related to the completion notice in the IMA Status Updates
database. When this occurs , the notice can be immediately viewed by the
CLEC using the Status Updates window or by using the LSR Notice Inquiry
function.
Standard:
6 hours
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit 8 September 15, 2004 Page 17
PO-7 - Billing Completion Notification TimelinessPurpose:
To evaluate the timeliness with which electronic billing completion notifications are made available or
transmitted to CLECs, focusing on the percentage of notifications that are made available or
transmitted for CLECs or osted in the billin s stem for Owest retail within five business da s.
Description:
PO-7A & 7B:
This measurement includes all orders posted in the CRIS billing system for which billing completion
notices are made available or transmitted in the reporting period, subject to exclusions shown
below.
Intervals used in this measurement are from the time a service order is completed in the SOP to
the time billing completion for the order is made available or transmitted to the CLEC.
- The time a notice is "made available" via the IMA-GUI consists of the time Owest stores the
completion notice in the IMA Status Updates database. When this occurs, the notice can be
immediately viewed by the CLEC using the Status Updates window.
- The time a notice is "transmitted" via IMA-EDI consists of the time Owest actually transmits the
completion notice via IMA-EDI. Applicable only to those CLECs who are certified and setup to
receive the notices via IMA-EDI.
. The start time is when the completion of the service order is posted in the awes! SOP. The end
time is when, confirming that the order has been posted in the CRIS billing system, the electronic
billing completion notice is made available to the CLEC via the same ordering interface (IMA-GUI
or IMA-EDI) as used to submit the LSR.
Intervals counted in the numerator of these measurements are those that are five business days or
less.
PO-7C:
This measurement includes all retail orders posted in the CRIS Billing system in the reporting
period, subject to exclusions shown below.
. "
Intervals used in this measurement are from the time an order is completed in the SOP to the timeit is posted in the CRIS billing system.
. The start time is when the completion of the order is posted in the SOP. The end time is when theorder is posted in the CRIS billing system.
Intervals counted in the numerator of this measurement are those that are five business days or
less.
Reporting P'eriod: One month Unit of Measure: Percent
Reporting Comparisons:
PO-7A and -78: CLEC
aggregate and individual CLEC
results.
PO-7C: Owest retail results.
Formula:
For wholesale service orders Owest enerates for LSRs received via IMA:
PO-7A = (Number of electronic billing completion notices in the reporting period made available
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices made available during the reporting period)
(Number of electronic billing completion notices in the reporting period transmitted
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices transmitted during the reporting period)
Disaggregation Reporting: Statewide level.
. PO-7A Notices made available via IMA-GUI
. PO-78 Notices transmitted via IMA-EDI
. PO-7C Billing system posting completions for awest Retail
PO- 7B =
or serv ce orders Owest enera or retail customers Le.the reta ue or PO-7A & -
PO-7C = (Total number of retail service orders posted in the CRIS billing system in the reporting
period that were posted within 5 business days) + (Total number of retail service orders
osted in the CRIS billin s stem in the re ortin eriod
Owest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 18
PO-7 - Billing Completion Notification Timeliness (continued)
Exclusions:
PO-, 78 & 7C
Services that are not billed through CRIS, e.g. Resale Frame Relay.
Records with invalid completion dates.
PO-7A & 78
. LSRs submitted manually.
. ASRs submitted via EXACT.
Product Reporting:
Aggregate reporting for all products ordered through IMA-
GUI and, separately, IMA-EDI (see disaggregation
reporting).
Standard:
PO-7A and -78: Parity with PO-
~"ailai)ilit3f:
Available
Notes:
awest Idaho SGAT Third Revision, Sixth Amended Exhibit 8 September 15, 2004 Page 19
PO.8 - Jeopardy Notice Interval
Purpose:
Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates
jeopardy notifications are provided to CLECs (regardless of whether the due date was actually
missed).
Description:
Measures the average time lapsed between the date the customer is first notified of an order jeopardy
event and the original due date of the order.
Includes all orders completed in the reporting period that received jeopardy notifications.
Reporting Period: One month Unit of Measure: Average Business da s NUll: 1
Reporting Comparisons: CLEC
aggregate, individual CLEC and Qwest
Retail results
Disaggregation Reporting: Statewide level.
(This measure is reported by jeopardy notification process
as used for the categories shown under Product
Reporting. )
Formula:
(1:(Date of the original due date of orders completed in the reporting period that received jeopardy
notification - Date of the first jeopardy notification) + Total orders completed in the reporting period
that received jeopardy notification)
Exclusions:
Jeopardies done after the original due. date is past.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missino data essential to the calculation of the measurement per the PID.Product Reporting: Standards:
A Non-Designed Services Parity with Retail POTS
Unbundled Loops (with or without Parity with Retail POTS
Number Portability)
LIS Trunks
D UNE-P (POTS)
Available
Parity with Feature Group D (FGD) services
D Parity with Retail POTS
Notes:
1. For PO-BA and -, Saturday is counted as a
business day for all non-dispatched orders for
Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues
specified above as standards. For dispatched
orders for Resale Residence, Resale Business,
and UNE-P (POTS) and for all other products
reported under PO-BB and -, Saturday is
counted as a business day when the service order
is due on Saturday.
Availability:
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 20
PO-9 - Timely Jeopardy Notices
Purpose:
When original due dates are missed, measures the extent to which awest notifies customers in
advance of jeopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
awest and which are completed/closed in the reporting period that missed the original due date.
Change order types included in this measurement consist of all C orders representing inward
activit
Missed due date orders with jeopardy notifications provided on or after the original due date is
past will be counted in the denominator of the formula but will not be counted in the numerator.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC and
awest Retail results
Formula:
((Total missed due date orders completed in the reporting period that received jeopardy notification in
advance of original due date)
-;-
(Total number of missed due date orders completed in the reporting
period)) x 100
Disaggregation Reporting: Statewide level.
(This measure is reported by jeopardy notification process as
used for the categories shown under Product ReportinQ.
Exclusions:
Orders missed for customer reasons.
Records with invalid product codes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:
A Non-Designed Services
Unbundled Loops (with or without Number
Portability)
LIS Trunks
D UNE-P (POTS)
Standards:
Parity with Retail POTS
Parity with Retail POTS
Parity with Feature Group D (FGD) Services
Parity with Retail POTS
Availability:Notes:
Available
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 21
PO-15 - Number of Due Date Changes per Order
Purpose:
To evaluate the extent to which awest changes due dates on orders.
Description:
Measures the average number of awest due date changes per order.
Includes all inward orders (Change, New, and Transfer order types) that have been assigned a
due date in the reporting period subject to the exclusions below. Change order types for
additional lines consist of all "C" orders representing inward activit
Counts all due date changes made for awest reasons following assignment of the original due
date.
Reporting Period: One month Unit of Measure: Average Number of Due Date Changes
Reporting Comparisons:Disaggregation Reporting: Statewide level.
CLEC aggregate, individual CLEC , and Owest
retail results.
Formula:
~(Count of awest due date changes on all orders) + (Total orders in reporting period)
Exclusions:
Customer requested due date changes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
None Diagnostic
Availability:Notes:
Available
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 22
PO-16- Timely Release Notifications
Purpose:
Measures the percent of release notifications for changes to specified ass interfaces sent by Qwest toCLECs within the intervals and scope specified within the change management plan found on Qwest'
Chan e Mana ement Process, CMP website at htt ://www. westcom/wholesale/cm /whatiscm .htm!.Description:
Measures the percent of release notices that are sent by Qwest within the intervals/timeframes
prescribed by the release notification procedure on Qwest's CMP website. NOTE 1
Release notices measured are:
Draft Technical Specifications (for App to App interfaces only);
Final Technical Specifications (for App to App interfaces only);
Draft Release Notices (for IMA-GUI interfaces only);
Final Release Notices (for IMA-GUI interfaces only); and
- ass Interface Retirement Notices. NOTE 2
For the following ass interfaces:
IMA-GUI, IMA-EDI;
CEMR;
Exchange Access, Control, & Tracking (EXACT); NOTE 3
Electronic Bonding - Trouble Administration (EB - T A); NOTE 4
lABS and CRIS Summary Bill Outputs; NOTE 5
Loss and Completion Records; NOTE 5
New ass interfaces (for introduction notices only.) NOTE 6
Also included are notifications for connectivity or system function changes to Resale Product
Database.
Includes ass interface release notifications by Qwest relating to the following products and
service categories: LIS/Interconnection, Collocation , Unbundled Network Elements (UN E),Ancillary, and Resale Products and Services.
Includes ass interface release notifications by Qwest to CLECs for the following ass
functions: Pre-Ordering, Ordering, Provisioning, Repair and Maintenance, and Billing.
Includes Types of Changes as specified in the "Qwest Wholesale Change Management
Process Document" (Section 4 - Types of Changes).
Includes all ass interface release notifications pertaining to the above ass systems, subject tothe exclusions specified below.
Release Notifications sent on or before the date required by the CMP are considered timely. A
release notification "sent date" is determined by the date of the e-mail sent by Qwest that provides the
Release Notification. NOTE 7
Release Notifications sent after the date required by the (CMP) are considered untimely. Release
Notifications required but not sent are considered untimely.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Number of required release notifications for specified ass interface changes made within the reporting
period that are sent on or before the date required by the change management plan (CMP) + Total
number of required release notifications for specified ass interface changes within reporting period))x100
Exclusions:
Changes to be implemented on an expedited basis (exception to ass notification intervals) asmutually agreed upon by CLECs and Qwest through the CMP.
Chan es where Qwest and CLECs a ree, throu h the CMP, that notification is unnecessar .
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 23
PO-16 Timely Release Notifications (continued)
Product Reporting:None Standards:
Availability:
Available
Vol. 1-10: No more than one
untimely notification
Vol. ~ 10: 92.5% timely notifications
Notes:
1. The Owest Wholesale Change Management Process Document specifies the
intervals for release notifications by type of notification. These intervals are
documented in the change management plan.
2. The documents described in section "0 - Retirement of Existing OSS
Interfaces" of the "Owest Wholesale Change Management Process Document"
as "Initial Retirement Notice" and "Final Retirement Notice.
3. EXACT is a Telecordia system. Only release notifications for changes initiated
by Owest for hardware or connectivity will be included in this measurement.
4. EB-TA is the same system as MEDIACC.
5. CRIS, lABS , and Loss and Completions will adhere to the notification intervals
documented in section 8.1 - Changes to Existing Application to Application
Interface.
6. The documents described in section "0 - Introduction of New OSS Interface" ofthe "Owest Wholesale Change Management Process Document" as "Initial
Release Announcement and Preliminary Implementation Plan" (new App to App
only), "Initial Interface Technical Specification" (new App to App only), "FinalInterface Technical Specifications (new App to App only), "Release Notification
(new GUI only). CMP nptices for "Introduction of a New OSS" are to be included
in this measurement even though the new system is not explicitly listed in the
Description" section of this PID. However, once implemented, the system will
not be added to the rne~surement for purposes of measuring release, change
and retirement hotifica~ions unless specifically incorporated as an authorizedchange to the PID.
7. The intervals used. to determine timeliness are based on CMP guidelines.
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15,2004 Page 24
PO-19 - Stand-Alone Test Environment (SATE) Accuracy
Purpose:
Evaluates Qwest's ability to provide accurate production-like tests to CLECs for testing new releases in
the SATE and production environments and testing between releases in the SATE environment.
Description:
PO-19A
Measures the percentage of test transactions that conform to the test scenarios published in the IMA
EDI Data Document for the Stand Alone Test Environment (SA TE) that are successfully executed
in SATE at the time a new IMA Release is deployed to SATE. In months where no release activity
occurs, measures the percentage of test transactions that conform to the test scenarios published in
the current IMA EDI Data Document-for the Stand Alone Test Environment (SATE) that are
successfully executed in SATE during the between-releases monthly performance test.
Includes one test transaction for each test scenario published in the IMA EDI Data Document for
the Stand Alone Test Environment (SATE).
Test transactions will be executed for each of the IMA releases supported in SATE utilizing all test
scenarios for each of the current versions of the IMA EDI Data Document for the Stand Alone Test
Environment (SA TE).
The successful execution of a transaction is determined by the Qwest Test Engineer according to:
The expected results of the test scenario as described in the IMA EDI Data Document for the
Stand Alone Test Environment (SA TE) and the EDI disclosure document.
The transactions strict adherence to business rules published in Qwest's most current IMA EDI
Disclosure Documentation for each release and the associated Addenda. NOTE 1
For this measurement, Qwest will execute the test transactions in the Stand-Alone Test Environment.
Release related test transactions will be executed when a full or point release of IMA is installed
in SATE. These transactions will be executed within five business da s of the numbered release
being originally installed in SATE. This five-business day period will be referred to as the "Testing,
Window.
Mid-release monthly performance test transactions will be executed in the months when no
Testing Window for a release is completed. These transactions will be executed on the 15 , or
the nearest working day to the 15th of the month , in the months when no release related test
transactions are executed.
Test transaction results will be reported by release and included in the Reporting Period during which
. the release transactions or mid-release test transactions are completed.
PO-19B '
Validates the extent that SATE mirrors production by measuring the percentage of IMA EDI test
transactions that produce comparable results in SATE and in production.
Transactions counted as producing comparable results are those that return correctly formatted
data and fields as specified in the release s EDI disclosure document and developer worksheets
related to the IMA release being tested.
Comparability will be determined by evaluating the data and fields in each EDI message for the
test transactions against the same data and fields for Preorder queries, LSRs, and
Supplementals, and returned as Query Responses, Acknowledgements, Firm Order
Confirmations (FOCs) for flow-through eligible products, and rejects.
Test transactions are executed one time for each new major IMA release within 7 days after the IMA
release.
Test transactions consist of a defined suite of Product/Activity combinations. Qwest's three
regions will be represented. NOTE 2
- Pre-order, Order, and Post-order transactions (FOCs for flow-through products) are included.
With respect to the comparability of the structure and content of results from SATE and production
environments, this measurement focuses only on the validity of the structure and the validity of the
content, per developer worksheets and EID mapping examples distributed as part of release
notifications. NOTE 3
Reporting Period:
PO-19A -- One month
PO-19B: -- One month (for those months in
Qwest Idaho SGAT Third Revision , Sixth Amended
Unit of Measure:Percent
Exhibit B September 15, 2004 Page 25
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
which release-related test transactions are
completed)
Reporting Comparisons: None Disaggregation Reporting:
PO-19A - Reported separately for each release tested
in the reporting period
PO-19B -- None
Formula:
PO-19A
((Total number of successfully completed SATE test transactions executed for a Software Release or
between-releases performance test completed in the Reporting Period) + (Total number of SATE test
transactions executed for each Software Release or between-releases performance test completed in
the Reporting Period)) x 100
PO-19B
((Total number of completed IMA EDI test transactions executed in SATE and production that
produce comparable results for each new major IMA Software Release completed in the Reporting
Period) + (Total number of completed IMA EDI test transactions executed in SATE and production for
each new major IMA Software Release completed in the Reporting Period)) x 100
Availability:
Exclusions:
For PO-19B:
Transactions that fail due to the unavailability of a content item (e., TN exhaustion in SATE or the
production environment) or a function in the SATE or production environments (e., address
validation query or CSR query) that is unsuccessful due to an outage in systems that interface with
IMA-EDI (e., PREMIS or SIA).
Transactions that fail because of differences between the production and SATE results caused when
an IMA candidate is implemented intolMA and not SATE (i.e., where CMP decides not to implement
an IMA candidate ina SATE release:. e., the Reject Duplicate LSR candidate in IMA 12.0). This
exclusion does not apply during reporting periods in which there are no differences between
production IMA and SATE caused by SATE releases packaoed pursuant to CMP decisions.
Product Reporting: None Standard:
PO-19A - 95% for each release tested
PO-19B - 95%
Notes:1. Transactions that are executed and found to
have inconsistencies with the data and format
rules will be corrected and rerun. Rerun
volumes will not be counted in the denominator
for PO-19. Such corrections and re-executions
are intended to enforce strict adherence to
business rules published in Qwest's most
current IMA EDI Data and Disclosure
Documents.
2. The product and activity combinations that
make up the test decks for PO-19B will be
updated after each major IMA software release
and provided to CLECs with the publication of
IMA EDI Draft Interface Technical,
Specifications for the next major IMA software
release as defined in the CMP process. All
combinations with EDI transaction volumes:::-
100 in the previous 12-month period will be
included in the test deck. 75 days prior to the
execution of the test, Qwest will run a query
against IMA to determine which combinations
meet the criteria for inclusion (i.e., volumes
:::-
100).
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 26
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
3. The intent of this provision is to avoid including
the effects of circumstances beyond the SATE
environment that could cause differences in
SATE and proquction results that are not due
to problems in mirroring production. For
example, because of real-time data
manipulation in production , an appointment
availability query transaction in SATE will not
return the same list of available appointments
as in production. Available appointments
production are fully dependent on real-time
activities that occur there, whereas available
appointments in SATE are based on a pre-
defined list that is representative of production.
Owest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 27
PO-20 (Expanded) - Manual Service Order Accuracy
Purpose:
Evaluates the degree to which awest accurately processes CLECs' Local Service Requests (LSRs), which
are electronically-submitted and manually processed by awest, into awest Service Orders , based on
mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually-
processed Service Orders that are accurate/error-free.
Description:
Measures the percentage of manually-processed awest Service Orders that are populated correctly, in
specified data fields, with information obtained from CLEO LSRs.
Includes only Service Orders created from CLEO LSRs that awest receives NOTE 1 electronically (via IMA-GUI or IMA-EDI) and manually processes in the creation of Service Orders, regardless of flow through
eligibility, subject to exclusions specified below.
Includes only Service Orders, from the product reporting categories specified below, that request inwardline or feature activity (Change, New, and Transfer order types), are assigned a due date by awest, andare completed/closed in the reporting period. Change Service Order types included in this measurementconsist of all C orders with "I" and "T" action-coded line or feature USOCs.
All Service Orders satisfying the above criteria and as specified in the Availability section below are
evaluated in this measurement.
An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the
formula below when the mechanized comparisons of this measurement determine that the fields
specified in the Service Order Fields Evaluated section below (when the source fields have been properly
populated on the LSR) are all accurate on the Service Order. An inward feature Service Order will be
classified as "accurate" if the fields specified in the Service Order Fields Evaluated section below (when
the source fields have been properly populated on the LSR) are all accurate on the Service Order and if
no CLEO notifications to the call center have generated call center tickets coded to LSRlSO mismatch for
that order.
Service Orders will be counted as being accurate if the contents of the relevant fields, as recorded in
the completed Service Orders involved in provisioning the service, properly match or correspond to
the information from the specified fields as provided in the latest version of associated LSRs.
Service orders generated from LSRs receiving a PIA (Provider Initiated Activity value will be counted
as being accurate if each and every mismatch has a correct and corresponding PIA value.
Service Orders, including those otherwise considered accurate under the above-described
mechanized field comparison, will not be counted as accurate if awest corrects errors in its Service
Order(s) as a result of contacts received from CLEOs no earlier than one business day prior to the
original due date.
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that are
not reported in arrears), in order to exclude Service
Orders that are, the subject of call center tickets
counted in OP-SB and OP-, as having new
service problems attributed to Service Order errors.
Unit of Measure:Percent
Reporting Comparisons:
CLEO Aggregate and individual CLEO
Disaggregation Reporting:
Statewide Level
Formula:
((Number of accurate, evaluated Service Orders) + (Number of evaluated Service Orders completed in
the reporting period)) x 100
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 1S, 2004 Page 28
PO.20 (Expanded) - Manual Service Order Accuracy (continued)
Exclusions:
Service Orders that are the subject of call center tickets counted in OP-5B and OP-5T as having new
service problems attributed to Service Order errors.
Cancelled Service Orders.
Service Orders that cannot be matched to a corresponding LSR
Records missinQ data essential to the calculation of the measurement per the PID.Product Reporting: Standard:
Resale and UNE-P (POTS and Centrex 21) Benchmarks, as follows:
Unbundled Loops (Analog and Non-Loaded 214-wire, DS
Capable, DS3 and higher Capable, ADSL Compatible
XDSL-I Capable, ISDN-BRICapable)
Availability:
Phase 0 - PO-20 (Old) (the first version using
sampling of limited fields). (Available now)
Phase 1 NOTE 2 - PO-20 (Expanded) Mechanized
version (as defined herein). All qualifying orders
associated with initial LSRs received via IMA
version 15.0 or higher beginning with May 2004
data reported in Jul 04.
Phase 2 - Additional fields added. No later than
Sep 04 results reported in Nov 04
Phase 3- Additional fields added. Targeted for
1 st Quarter 05
Phase 4 - Additional fields added. (Date TBD).
Phase 1
Phase 2
Phase 3 & beyond
97%
96%
95%
Notes:
1. To be included in the measurement, Service
Orders created from CLEC LSRs must be
received and completed in the same version of
IMA-GUI or IMA-EDI.
2. Phase 1: Consists of all manually-processed,
qualifying Service Orders per product reporting
category specified above, from throughout
Qwest's 14-state local service region.
LSR-Service Order Fields Evaluated
Phase - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field
LSR Name identifier in the Extended ID section of the Service Order.
Abbreviation
PON Purchase Order PON field of LSR form compared to the PON field in Bill
Number Section of the Service Order.
DITSENT Date and time The D/TSENT field of LSR form from the Firm Order
sent Manager, using applied business day cut-off rules and
business typing rules, and compare to the APP (Application
Date) used on the Service Order.
CHC Coordinated Hot Applies only to Unbundled Loop.
Cut Requested Validate that the installation USOC used on the Service
Order matches the Coordinated Cut request. (Evaluated in
conjunction with the TEST field to determine correct USOC.
TEST Testing required Applies only to Unbundled Loop.
Validate that the installation USOC used on the Service
Order matches the TEST request. (Evaluated in conjunction
with the CHC field to determine correct USOC.
Network Channel Applies only to Unbundled Loop. NC field on the LSR form
Code compared to provisioning USOC for CKL 1 on the Service
Order.
Qwest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 29
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
NCI Network Channel Applies only to Unbundled Loop NCI field on the LSR form
Interface Code compared to provisioning USOC for CKL 1 on the Service
Order.
SECNCI Secondary Applies only to Unbundled Loop orders.
Network Channel SECNCI field on the LSR form compared to the provisioning
Interface Code USOC for CKL2 on the Service Order.
PIC InterLA T A Pre-PIC field on Resale or Centrex form compared to PIC
subscription populated on the "I" or "T" action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR PIC = None; S.O. PIC = None
Resale or LPIC IntraLA T A Pre-LPIC field on Resale or Centrex form compared to LPIC
Centrex subscription populated on the "I" or "T" action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR LPIC = None; S.O. LPIC = 9199
LSR LPIC = DFL T; S.O. LPIC = 5123
TNS Telephone Validate that all telephone numbers in the TNS fields in the
Numbers Service Details section on the Resale or Centrex form
requiring inward activity are addressed on the Service Order.
FA!Feature When the FA = N, T, V
FEATURE Activity/Feature Validate line and feature USOCs provided in the FEATURE
Codes field on the Resale or Centrex form are addressed with "
Resale and/or "T" action lines on the Service Order.
Note: Comparison will be based on the USOCs associated
Centrex with line and feature activity listed in the PO-20 USOC List
posted on Qwest's public website, on the web page
containing the current PID
www.qwestcom/whoiesale/results). Qwest may add USOCs
to the list, delete grand-fathered/ discontinued or obsolete
USOCs , or update USOCs assigned to listed descriptions by
providing notice in the monthly Summary of Notes and
updating the list
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 30
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
Form
LS/
LSNP
E ,... ..J.E c
en '~:E
~ a;f/) U::i 0
~-:
,g .E
: cc 0
I "C
..J C ~
;:.
, LSR Field
Code
ECCKT
CFA
LTY
TOA
DML
NOSL
LSR Field Name
Exchange
Company Circuit
Connecting
Facility
Assignment
Listing Type
Type of Account
Direct Mail List
No Solicitation
Indicator
Remarks/Service Order Field:
Applies to LSRs with ACT = C (only when NC code has not
changed, M, or T.
ECCKT field on the LS form compared to the CLS field in the
Service and Equipment section of the Service Order.
CFA field on the LS or LSNP forms compared to the CFA
field used in CKL 1 of the Service Order. (Verbal acceptance
of CFA changes will be FOC'd and PIA', which will account
for the mismatch and eliminate it as an error in the PO-
calculation.
TV = 1 (Listed - appears in DA and the directory.) Validate
that there is a LN in the List section of the Service Order.
TY = 2 (Non Listed - appears only in DA.) Validate that
there is non listing instructions in the LN field in the List
section of the Service Order.
CentrallWestern Region: Validate that the left handed field
is NLST and (NON-LIST) is contained in the NLST data field
in the List section of the Service order.
Eastern Region: Validate that the left handed field is NL
and (NON LIST). is contained in the NL data field in the List
section of the Service Order.
TV = 3 (Non Pub - does not appear in the directory and
telephone number does' not appear in DA.) Validate that
there is non published instructions in the LN field in the List
section of the Service Order.
CentrallWestern Regions: Validate that the left handed
field is NP and (NON-PUB) is contained in the NP data field
in the List section of the Service Order.
Eastern Region: Validate that the left handed field is NP
and (NP LODA) or (NP NODA) is contained in the NP data
field in the List section of the Service Order.
Validate TOA entries (only reviewed when BRO field on DL
form is not populated):
TOA valid entries are B or RP
Validate that there is a semi colon (;) within the LN in the
List section of the Service Order.
TOA valid entries are R or BP
Validate that there is a comma (,) within the LN in the List
section of the Service Order.
Exception: When LSR- TOS = 3, TO A review is Not
Applicable. Handled by Complex Listing Group. Requires
separate Service Order.
DML field = 0 on DL form; Service Order LN contains
(OCLS).
Arizona Only
NOSL field = Y on DL form; Service Order LN contains
(NSOL) (OCLS).
awest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 31
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
TMKT Telemarketing Colorado Only
TMKT field = 0 on DL form; Service Order LN contains
(OATD).
When both the DML and the TMKT fields are populated, DML
validation applies.
LNLN and Listed Name LNLN and LNFN fields on DL form compared to the LN field
LNFN in the List section of the Service Order.
ADI Address Indicator ADI = 0 on DL form; Service Order LA contains (OAD).
LAPR Listed Address LAPR field of the Listing form compared to LA in the List
Number Prefix section of the Service Order.
LANO Listed Address LANO field of the Listing form compared to LA in the List
Number section of the Service Order.
LASF Listed Address LASF field of the Listing form compared to LA in the List
Number Suffix section of the Service Order.
LASD Listed Address LASD field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
LASN Listed Address LASN field of the Listing .form compared to LA in the List
Street Name section of the Service Order.
LATH Listed Address LATH field of the Listing form compared to LA in the List
Street Type section of the Service Order.
LASS Listed Address LASS field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
Suffix
LALOC Listed Address LALOC field of the Listing form compared to LA in the List
Local itv section of the Service Order.
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT = Z or V only.
If DSPTCH field on the LSR form = Y, validate dispatch
USOC in the Service and Equipment section of the Service
Order.
LTC Line Treatment Applies only to Centrex 21
Code LTC field numeric value on the Centrex form compared to the
data following the CAT field for the Line USOC on the
Centrex Service Order.
COS Class of Service Applies only to Centrex 21.
- awest Specific COS field of the Centrex form compared to the CS field in the
ID section of the Service Order.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 32
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale FEATURE Feature Details As specified in Appendix A of the 14 State Working PID.
DETAILS Comparison would be based on the fields associated with the
Centrex USOC list referenced under Feature Activity in Phase
above.
Phase 3 - Targeted for 1 st Quarter 05
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale BLOCK Blocking Type For each LNUM provided in the Service Detail section of the
(Stage 1)Resale or Centrex form when BA = E:
Centrex Note: The BLOCK field may have one or more alpha and/or
numeric values per LNUM. This review will only validate
based on BAIBLOCK fields and will not address blocking
information provided in the "Remark" section on the LSR or
the Feature Detail section of the LSR. The values listed
below will be considered as follows:
If BLOCK contains A, validate FID TBE A is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains B, validate FID TBE B is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains C, validate FID TBE C is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains H , validate FID BLKD is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
awest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 33
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 4 ~ Date TBD
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
DFDT Desired Frame Applicable only to orders for Resale and UNE-P (POTS and
Due Time Centrex 21
DFDT field on the LSR form compared to the FDT field in the
Extended ID section of the Service Order.
LSR DDD Desired Due DDD field from the last FOC'd LSR compared to the original
Date or last subsequent due date in the Extended ID section on
the Service Order when no CFLAG/PIA is present on the
FOC. (Le. Evaluation includes recognition of valid differences
between DDD and Service Order based on population of the
CFLAG/PIA field on the LSRC (FOC))
LTN Listed Telephone For Resale and UNE-P (POTS and Centrex 21):
'- ""
Number TN field on the Listing form compared to the Main Account
Number of the Service Order.
::;
~E 0:"For Unbundled Loop: L TN field on the Listing form compared
to the TN floated after the LN in the Listing section of theu"--CD Service Order.
'-
::J
.- -
canI ~ LNPL Letter Name LNPL field on the Listing form = L, validate that LN on the..J -Placement Service Order follows letter placement versus word
placement.
Resale FEATURE Feature Details If CLECs propose additional FIDs for review, Qwest willDETAILSundertake a feasibility evaluation.
Centrex
BLOCK Blocking Type If CLECs identify value in additional Blocking review, Qwest(Staae 2)will undertake development. rRequirements to be developedl
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 34
Ordering and Provisioning
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center
Purpose:
Evaluates the timeliness of CLEC access to Owest's interconnection provisioning center(s) and retail
customer access to the Business Office, focusing on the extent calls are answered within 20 seconds.
Description:
Measures the percentage of (Interconnection Provisioning Center or Retail Business Office) calls that
are answered by an agent within 20 seconds of the first ring.
Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the
reporting period , subject to exclusions specified below.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Owest aoent.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Owest Retail results
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU Voice Response Unit is not counted.
Product Reporting: Not applicable Standard: Parity
Availability:Notes:
Available
Owest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 35
OP-3 - Installation Commitments Met
Purpose:
Evaluates the extent to which awest installs services for Customers by the scheduled due date.Description:
Measures the percentage of orders for which the scheduled due date is met.
All inward orders (Change, New, and Transfer order types) assigned a due date by awest and
which are completed/closed during the reporting period are measured, subject to exclusions
specified below. Change order types included in this measurement consist of all C orders
representing inward activit . Also included are orders with customer-requested due dates longer
than the standard interval.
Completion date on or before the Applicable Due Date recorded by awest is counted as a met due
date. The Applicable Due Date is the original due date or, if changed or delayed by the customer
the most recently revised due date, subject to the following: If awest changes a due date for awest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the original due date and (b) prior to a awest-initiated, changed due date, if any.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and awest Retail
results
Disaggregation Reporting: Statewide level.
Results for product/services listed in Product Reporting under "MSA-Type
Disaggregation" will be reported according to orders involving:
OP-3A Dispatches within MSAs;
OP-3B Dispatches outside MSAs; and
OP-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-3D In Interval Zone 1 areas; and
OP-3E In Interval Zone 2 areas.
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date) + (Total Orders
Completed in the Reporting Period)) x 100
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Due dates missed for standard categories of customerandnon:..awest reasons. Stcmdard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued, no access to customer premises, and customer hold for
payment. Standard categories of non-awest reasons are: Weather, Disaster, and Work Stoppage.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 36
OP - 3 Installation Commitments Met (continued)
Product Reporting:Standards:
MSA- TvDe Disaaareaation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-desiQned provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisioning)Parity with retail service
awest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 95%
Loop Splitting NUlc 1 Diagnostic
Line Sharing 95%
Sub-Loop Unbundling CO: 90%
All Other States: Diagnostic
Zone-Type Disa reaation -
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
awest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS 1 Private Line
UDIT -Above DS11evei Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
. ,
Unbundled Loops:
Analog Loop 90%
Non-loaded Loop 2-wire'90%
Non-loaded Loop 4-wire'Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS 1 Private Line
xDSL-capable Loop 90%
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop 90%
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
Loops with Conditioning 90%
E911/911 Trunks Parity with retail E911/911 Trunks
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 37
OP - 3 Installation Commitments Met (continued)
Enhanced Extended Loops (EELs) - (DSO WA: 90%
level)All Other States: Diagnostic
Enhanced Extended Loops (EELs) - (DS 1 90%
level)
Enhanced Extended Loops (EELs) - (DS3 WA: 90%
level)All Other States: Diagnostic
Availability:Notes:
Available Reporting will begin at the time GLEGs order the product, in any quantity, for
three consecutive months.
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 38
OP-4 -Installation Interval
Purpose:
Evaluates the timeliness of Qwest's installation of services for customers , focusing on the average
time to install service.
Description:
Measures the average interval (in business da s) NOTE 1 between the a lication date and the
completion date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed during the reporting period, subject to exclusions specified
below. Change order types for additional lines consist of all C orders representing inward activit
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a~ subsequent
to the original due date and (b) prior to a Qwest-initiated , changed due date, if any. N TE 2
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Qwest-initiated due date, if any, followin~ the Applicable Due Date, from the subsequent
customer-initiated due date, if any. NOTE
Reporting Period: One month Unit of Measure: Average Business Days
Reporting
Comparisons:
CLEC
aggregate,
individual CLEC
and Qwest
Retail results
Disaggregation Reporting: Statewide level.
Results for product/services listed in Product Reporting under MSA-Type
Disaggregation" will be reported according to orders involving:
OP-4A Dispatches within MSAs;
OP-4B Dispatches outside MSAs; and
OP-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areas.Formula:
~((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date
and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting
period
lanation: The average installation interval is derived by dividing the sum of installation intervals for
all orders (in business days) NOTE 1 by total number of service orders completed in the reporting period.
Exclusions:
Orders with customer requested due dates greater than the current standard interval.
. Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
awest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 39
OP-4 -Installation Interval (continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential sinale line service Parity with retail service
Business sinale line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-desianed provisioning)Parity with retail service
PBX Trunks (non-desianed provisionina)Parity with retail service
Primary ISDN (non-designed Parity with retail service
provisioning)
Basic ISDN (non-desianed provisionina)Parity with retail service
awest DSL (non;..desianed provisionina~Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittina 3 days
Loop Splitting NOTE 3 Diagnostic
Line Sharina 3 days
Sub-Loop Unbundling CO: 6 days
All Other States: Diagnostic
Zone-Tyee Disaaareaation -
Resale
Primary ISDN (designed provi~ionina)Parity with retail service
Basic ISDN(designed provisioning)Parity with retail service
DSO (designed provisionina)Parity with retail service
DS1 Parity with retail service
PBX Trunks (desianed provisionina)Parity with retail service
awest DSL (desianed provisioning) Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(agaregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with DS 1 Private Line Service
UDIT - Above DS1 level Parity with Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop 6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Idaho, Iowa, Montana, Nebraska, North
Dakota, Oregon, Wyoming: Parity with retail
DS 1 Private Line
Arizona, Colorado, Minnesota, New Mexico
South Dakota, Utah, Washington: 5.5 days
xDSL-capable Loop 6 days
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-Qualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15 2004 Page 40
OP-4 -Installation Interval (continued)
Dark Fiber - Loop
Loops with Conditioning
E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO
level)
Enhanced Extended Loops (EELs) - (DS1
level)
Enhanced Extended Loops (EELs) - (DS3
level)
Availability:
Available
Diagnostic
15 days
Parity with retail E911/911 Trunks
Diagnostic
6 days
Diagnostic
Notes:
1. For OP-4C, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4G and for all products under OP-
, -
, and -4E. Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition , the Applicable Due Date can change
per successive customer-initiated due date changes or delays, up
to the point when a Qwest-initiated due date change occurs.
that point, the Applicable Due Date becomes fixed (Le., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. Following the first Qwest-
initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description~ (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval, and customer-initiated impacts
on intervals are not counted in the report~d interval. '3. Reporting will begin at the time CLEGs order the product, in any
quantity, for three consecutive months.
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 41
OP-5 - New Service Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the
percentage of newly-installed service orders that are free of GLEe/customer-initiated trouble reports during
the provisioning process and within 30 calendar days following installation completion, and focusing on the
quality ot' Qwest's resolution of such conditions with respect to multiple reports.
Description:
Measures two components of new service provisioning quality (OP-SA and -S8) and also reports a combined
result (OP-ST), as described below, each as a percentage of all inward line service orders completed in the
reporting period that are free of GLEe/customer-reported provisioning and repair trouble reports, as
described below. Also measures the percentage of all provisioning and repair trouble reports that constitute
multiple trouble reports for the affected service orders. (OP-SR)
Orders for new services considered in calculating all components of this performance indicator are all
inward line service orders completed in the reporting period, including Change (C-type) orders for
additional lines/circuits, subject to exclusions shown below. Chan~e order types considered in these
measurements consist of all C orders representing inward activity. aTE 1
Orders for new service installations include conversions (Retail to CLEC, CLEC to CLEC , and same
CLEC converting between products).
Provisioning or repair trouble reports include both out of service and other service affecting conditions,
such as features on a line that are missing or do not function properly upon conversion, subject to
exclusions shown below.
OP-New Service Installation Quality Reported to Repair
Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2
within 30 calendar days of installation completion, subject to exclusions below.
Repair trouble reports are defined as GLEe/customer notificat!ons to Qwest of out-of-service and
other service affecting conditions for which Owest opens repair tickets in its maintenance and repair
management and tracking systems NOTE 3 that are closed in the reporting period or the following
month, NOTE 4 subject to exclusions shown below. NOTE 5
Qwest is able to open repair tickets for repair trouble reports received from GLEes/customers once
the service order is completed in Qwest's systems.
OP-New Service Provisionina Quality
Measures the percentage of inward line service orders that are "free of provisioning trouble reports
during the provisioning process and within 30 calendar days of installation completion, subject to
exclusions shown below.
" ,
Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other
service affecting conditions that are attributable to provisioning activities
, "
including but not limited to
LSRlservice order mismatches and conversion outages. For provisioning trouble reports, Qwest
creates call center tickets in its call center database. Subject to exclusions shown below, call center
tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement.
Call center tickets closed to Network reasons will not be counted in OP-SB when a repair trouble
report for that order is captured in OP-SA. NOTE 5, 6
OP-5T: New Service Installation Quality Total
Measures the percentage of inward line service orders that are free of repair or provisioning trouble
reports during the provisioning process and within 30 calendar days of installation completion , subject
to exclusion shown below.
OP-5R: New Service Quality Multiple Report Rate
Evaluates the quality of Qwest's responses to repair and provisioning trouble reports for inward line
service orders completed in the reporting period. This measurement reports, for those service orders
that were not free of repair or provisioning trouble reports in OP-SA or OP-, the percentage of
trouble reports affecting the same service orders that were followed by additional repair and
provisioning trouble reports, as specified below.
Measures the percentage of all repair and provisioning trouble reports considered in OP-SA and
OP-SB that are additional repair or provisioning trouble reports received by Qwest for the same
service order during the provisioning process or within 30 calendar days following installation
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 1S, 2004 Page 42
OP- 5 - New Service Quality (continued)
completion.
Additional repair or provisioning trouble reports are defined as all such reports that are received
following the first report (whether the first report is represented by a call center ticket or a repair
ticket) relating to the same service order during the provisioning process or within 30 calendar days
following installation completion. In all cases, the trouble reports counted are those that are defined
for OP-5A and OP-5B above. NOTE
Reporting Period: One month, reported in arrears (Le., results first appear
in reports one month later than results for measurements that are not
reported in arrears), in order to cover the 30-day period following installation.
Reporting Comparisons: CLEC aggregate, Disaggregation Reporting: Statewide level
individual CLEC and Qwest Retail results
Formulas:
OP-5A = (Number inward line service orders completed in the reporting period Number of inward line
service orders with any re air trouble re orts as specified above) + (Number of inward line service
orders completed in the reporting period) x 100
Unit of Measure:
Percent
OP-5B = (Number of inward line service orders completed in the reporting period Number of inward line
service orders with any rovisionin trouble re orts as specified above) + (Number of inward line
service orders completed in the reporting period) x 100
OP-5T ((Number of inward line service orders completed in the reporting period) Number of inward line
service orders with re air or rovisionin trouble re orts as defined' above under OP-5A or OP-
as applicable) + (Number of inward line service orders completed in the reporting period) x 100
OP-5R = (Number of all repair and provisioning trouble reports, relating to inward line service orders Closed in
the reporting period as defined above under OP-5A or OP-, that constitute additional repair and
provisioning trouble reports, within 30 calendar days following the installation date + Number of all
repair and provisioning trouble reports relating toinward line service orders closed In the reporting
period, as defined above under OP-5A or OP-5B) x 100
Exclusions:
licable to OP-OP-5T and OP-5R:
Repair trouble reports attributable to CLEC or coded to non-Qwest reasons as follows:
For products measured from MT AS data, repair trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous-
Non-Dispatch , non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and
Reports from other than the GLEe/customer that result in a charge if dispatched.
For products measured from WFA (Workforce Administration) data, repair reports coded to codes for:
Carrier Action (lEC); Customer Provided Equipment (CPE); Commercial power failure; Customer
requested service order activity; and Other non-Qwest.
Repair reports coded to disposition codes for referral to another department (Le., for non-repair ticket
resolutions of non-installation-related problems, except cable cuts, which are not excluded).
licable to OP-OP-5T and OP-5R onl
Provisioning trouble reports attributable to CLEC or non-Qwest causes.
Call center tickets relating to activities that occur as part of the normal process of conversion (Le., while
Qwest is actively and properly engaged in process of converting or installing the service). Provisioning
trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling
and been disassociated from the related service order, as applicable, will be considered as not in the
normal process of conversion and will not be excluded.
licable to OP-OP-OP-5T and OP-5R:
Repair or provisioning trouble reports related to service orders captured as misses under measurements
OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).
Subsequent repair or provisioning trouble reports of any trouble on the installed service before the
original repair or provisioning trouble report is closed.
Service orders closed in the reporting period with App Dates earlier than eight months prior to the
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 43
OP- 5 - New Service Qualit continued
beginning of the reporting period.
Information tickets generated for internal Owest system/network monitoring purposes.
. Disconnect, From (another form of disconnect) and Record order types. When out of service or service
affecting problems are reported to the call center on conversion and move requests , the resulting call
center ticket will be included in the calculation of the numerator in association with the related inward
order type even when the call center ticket reflects the problem was caused by the Disconnect or From
order.
Records involving official Qwest company services.
Records missin data essential to the calculation of the measurement as defined herein.
Product Reporting Categories: Standards:
As specified below - one OP-5A:
percentage result reported for OP-5B:
each bulleted category under
the sub-measurements shown.
Parity with retail service
Diagnostic for six months following first reporting. After
six months Benchmark (TBD)
OP-5T: Diagnostic
OP-5R: Diagnostic for six months following first reporting.
Possible standard (TBD)
(Where parity comparisons involve multiple service varieties in a
product category, weighting based on the retail analogue volumes may
be used if necessary to create a comparison that is not affected by
different proportions of wholesale and retail analogue volumes in the
same reporting categor .
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 44
Op. 5 - New Service Quality (continued)
Product Reporting:Standards:
Reported under OP-SA, OP-SB, OP-T and OP-
(Product categories may be combined as agreed upon by the parties in Long-Term PID Administration.
OP-OP-OP-ST &
OP-
Resale
Residential single line Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
service
Business single line Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
service
Centrex Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Centrex 21 Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
PBX Trunks Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Basic ISDN Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
awest DSL Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Primary ISDN Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
DSO Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
DS1 Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
DS3 and higher bit-Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
rate services
(aggregate)
Frame Relay Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Unbundled Network Parity with like retail 6 mo. Diagnostic; Benchmark TBD Diagnostic
Element - Platform service
(UNE-P) (POTS)
Unbundled Network Parity with retail Centrex 6 mo. Diagnostic; Benchmark TBD Diagnostic
Element - Platform
(UNE-P) (Centrex 21 )
Unbundled Network Parity with retail Centrex 6 mo. Diagnostic; Benchmark TBD Diagnostic
Element - Platform
(UNE-P) (Centrex)
Line Splitting Parity with retail awest Diagnostic Diagnostic
DSL
Loop Splitting Diagnostic Diagnostic Diagnostic
Line Sharing Parity with retail RES &6 mo. Diagnostic; Benchmark TBD Diagnostic
BUS POTS
Sub-Loop Unbundling Diagnostic Diagnostic Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res &6 mo. Diagnostic; Benchmark TBD Diagnostic
Bus POTS with dispatch
Non-loaded Loop (2-Parity with retail ISDN 6 mo. Diagnostic; Benchmark TBD Diagnostic
wire)BRI
Non-loaded Loop (4-Parity with retail DS1 6 mo. Diagnostic; Benchmark TBD Diagnostic
wire)
DS1-capable Loop Parity with retail DS1 6 mo. Diagnostic; Benchmark TBD Diagnostic
xDSL-capable Loop Parity with retail awest Diagnostic Diagnostic
DSL
ISDN-capable Loop Parity with retail ISDN 6 mo: Diagnostic; Benchmark TBD Diagnostic
BRI
ADSL-qualified Loop Parity with retail awest 6 mo. Diagnostic; Benchmark TBD Diagnostic
DSL with dispatch
Loop types of DS3 and Parity with retail DS3 6 mo. Diagnostic; Benchmark TBD Diagnostic
higher bit-rates and higher bit-rate
(aggregate)services (aggregate)
Dark Fiber - Loop Diagnostic Diaanostic Diagnostic
awest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004,Page 45
op. 5 - New Service Quality (continued)
Enhanced Extended Loops Diagnostic until volume
(EELs) - (DSO level) criteria are met
Enhanced Extended Loops
(EELs) - (DS1 level)
Enhanced Extended Loops
(EELs) - (above DS1
level)
Parity with retail DS 1
Private Line
Diagnostic until volume
criteria are met
LIS Trunks
Dark Fiber - IOF
E911/911 Trunks
Availability:
Diagnostic until volume criteria are Diagnostic
met
6 mo. Diagnostic; Benchmark Diagnostic
TBD
Diagnostic until volume criteria are Diagnostic
met
DiaQnostic
Diagnostic
Notes:
1. The specified Change order types representing inward activity exclude Change
orders that do not involve installation of lines (in both wholesale and retail results).
Specifically this measurement does not include changes to existing lines, such as
number changes and PIC changes.2. Including consideration of repeat repair trouble reports (Le., additional reports of
trouble related to the same newly-installed line/circuit that are received after the
preceding repair report is closed and within 30 days following installation
completion) to complete the determination of whether the newly-installed line/circuit
was trouble free within 30 days of installation.
3. Owest's repair management and tracking systems consist ofWFA (Work ForceAdministration), MTAS (Maintenance Tracking and Administration System), and
successor repair systems, if any, as applicable to obtain the repair report data for
this measurement. Not included are Call Center Database systems supporting call
centers in logging calls from customers regarding problems or other inquiries (see
OP-5B and OP-5T).
4. The "following month" includes also the period of a few business da s (typically four
or five) afterward , up to the time when Owest pulls the repair data to begin
processing results for this measurement.5. Includes repair and provisioning trouble reports generated by new processes that
supersede or supplement existing processes for submitting repair and provisioning
trouble reports as specified in Owest's documented or agreed upon procedures.6. For purposes of calculating OP-, a call center ticket for multiple orders with
provisioning trouble reports will result in all orders reporting trouble counting as a
miss in OP-5B. If a repair trouble report(s) is received for the same orders, the
number of orders counted as a miss in OP-5B for Network reasons will be reduced
by the number of orders with repair troubles counted as a miss in OP-5A.
7. OP-5R will be counted on a per ticket basis.8. Reporting will begin at the time CLECs order the product, in any quantity, for three
consecutive months.
Reported under OP-5A and under OP-5R (Der OP-5A specifications):OP~A OP~RParity with Feature Diagnostic
Group D (aQQregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT (DS1 Level) Parity with Retail Private Diagnostic
Lines (DS 1
UDIT (Above DS1 Level) Parity with Retail Private Diagnostic
Lines (Above DS 1 level)
DiaQnostic
Parity with Retail
E911/911 Trunks
Available
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 46
OP-6 - Delayed Days
Purpose:
Evaluates the extent awest is late in installing services for customers, focusing on the average number of
days that late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business da s NOTE 1 that service is delayed beyond the
Applicable Due Date for non-facility reasons attributed to awest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period, later, due to non-facility reasons, than the
Applicable Due Date recorded by awest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for facility reasons attributed to awest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period later due to facility reasons than the original
due date recorded by awest, subject to exclusions specified below.
For both OP-6A and OP-6B:
. Change order types for additional lines consist of "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If awest changes a due date for awest reasons,
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a awest-initiated, changed due date, if any. NOTE 2
Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest awest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiateddue date, ifany. NOTE 2
Reporting Period: One month Unit of Measure: Average Business Days
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and' awest Retail
results
Disaggregation Reporting: Statewide level.
Results for products/services listed under Product Reporting under MSA-type
Disaggregation" will be reported for OP-6A and OP-6.B according to orders
involving:. 1. Dispatches within MSAs; 2. Dispatches outside MSAs; and3. No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas.
Formula:
OP-6A = I((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of lateorder) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)) -7 (Total Number of Late Orders for non-facility
reasons completed in the reporting period)
OP-6B = I((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late
order)) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date) -7 (Total Number of Late Orders for facility reasons
completed in the reporting period)
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 47
OP- 6 - Delayed Days (continued)
Exclusions:
Orders affected only by delays that are solely for customer and/or CLEC reasons.
Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-Tvpe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisioning)Parity with retail service
Qwest OSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE.P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
CUNE-P) (Centrex)
, Line Splitting Parity with retail Qwest DSL
. ,
,'Loop Splitting NOTE 3 Diagnostic
Line Sharing Parity with retail Qwest DSL
Sub-Loop Unbundling Diagnostic
Zone-type Disaaareaation -
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UOIT - DS1 level Parity with retail DS1 Private Line- Service
UDIT -Above DS11evei Parity with retail Private Line- Services above OS
level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS with dispatch
Non-loaded Loop ~2-wire)Parity with retail ISDN BRI
Non-loaded Loop 4-wire)Parity with retail DS1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest DSL, with dispatch
ISDN-capable Loop Parity with retail ISDN BRI
AOSL-qualified Loop Parity with retail Qwest OSL, with dispatch
Qwest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 48
OP. 6 - Dela ed Da s continued
Loop types of DS3 and higher bit-rates
re ate
Dark Fiber - Loo
E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO
level
Enhanced Extended Loops (EELs) - (DS 1
level
Enhanced Extended Loops (EELs) - (DS3
level
Availability:
Available
Parity with retail DS3 and higher bit-rate Private
Line services a re ate
Dia nostic
Parity with retail E911/911 Trunks
Diagnostic
OP-6A: Parity with retail DS1 Private Line
OP-6B: Diagnostic
Diagnostic
Notes:1. For OP-6A-3 and OP-6B-, Saturday is counted as a business day for
all orders for Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues specified above as
standards. For all other products under OP-6A-3 and OP-6B-, and
for all products under OP-6A-
, -
6A-
, -
6A-
, -
6A-
, -
6B-
, -
6B-
, -
6B-, and -6B-, Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a Qwest-initiated due date change occurs. At that point
the Applicable Due Date becomes fixed (Le., with no further changes)
as the date on which it was set prior to the first Qwest-initiated due
date change, if any. Following the first Qwest-initiated due date
change , any further customer-initiated due date changes or delays are
measured as time intervals that are subtracted as indicated in the
formula. These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date
change and subsequent customer-initiated due date change or delay.
The intervals thus calculated from each pairing of Qwest and
customer-initiated due dates are summed and then subtracted as
indicated in the formula.) The result of this approach is that Qwest-
, initiated impacts on intervals are counted in the reported interval , and
customer-initiated impacts on intervals are not counted in the reported
interval.3. Reporting will begin at the time CLECs order the product, in any
uantit ,for three consecutive months.
Qwest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 49
OP-7 - Coordinated "Hot Cut" Interval Unbundled Loop
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time
actually involved in disconnecting the loop from the Qwest network and connecting/testing the loop.
Descri ption:
Measures the average time, to complete coordinated "hot cuts" for unbundled loops, based on intervals
beginning with the "lift" time and ending with the completion time of Qwest's applicable tests for the
loop.
Includes all coordinated hot cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
. "
Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the
CLEC's equipment, via unbundled loops, that will serve the customers.
. "
Lift" time is defined as when Qwest disconnects the existing loop.
. "
Completion time" is defined as when Qwest completes the applicable tests after connecting the
loop to the CLEC.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting Comparisons: CLEC
aggregate and individual CLEC
results
Formula:
L(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers
completed in the reporting period)
Disaggregation Reporting: Statewide level.
Exclusions:
Time intervals associated with GLEe-caused delays.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Standard:
Loops - Reported separately for: CO: 1 hourAnalog Loops All Other States:Diagnostic in light of OP-All other Loop Types (Coordinated Cuts On Time)
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 50
oP-s - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-BB - LNP Timeliness with Loop Coordination (percent): Measures the percentage of coordinated
LNP triggers set prior to the scheduled start time for the loop.
. ,
All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured, subject to exclusions specified below.
OP-BC - LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP
triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as
applicable.
All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated,
standalone LNP), subject to exclusions specified below.
For purposes of these measurements (OP-BB and -BC), "trigger" refers to the "10-digitunconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated time. In the case of LNP cutovers coordinated with loops, the scheduled time
used in this measurement will be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula:
, OP-BB = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) +
(Total Number of LNP activations coordinated with unbundled loops completed)) x 100
Disaggregation Reporting: Statewide level.
OP-BC = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total
Number of LNP activations without loop cutovers completed)) x 100
Exclusions:
. CLEC':'caused delays in trigger setting.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique
telephone numbers and Centrex 21
LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
Records with no paN (purchase order number) or STATE.
Records where triggers cannot be set due to switch capabilities.
Records with invalid due dates, a lication dates, or start dates.
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 51
OP-13 - Coordinated Cuts On Time - Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing
on cuts completed within one hour of the committed order due time and the percent that were started
without CLEC approval.
Description:
Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
. OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled
loops that are started and completed on time. For coordinated loop cuts to be counted as "
time" in this measurement, the CLEC must agree to the start time, and awest must (1) receive
verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and
appropriate tests, (3) complete the awest portion of any associated LNP orders and (4) call the
CLEC with completion information, all within one hour of the time interval defined by the
committed order due time.
. OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are
actually started without CLEC approval.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated appointment time.
. The "committed order due time" is based on the number and type of loops involved in the cut and
is calculated by adding the applicable time interval from the following list to the scheduled start
time:
Analog unbundled loops:
1 to 16 lines: 1 Hour
17 to 24 lines: 2 Hours25+ lines: Project*
All other unbundled loops:
1 to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours
12 to 24 lines: 4 Hours
25+ lines: Project*
For Pro ects scheduled due dates and scheduled start times will be negotiated between CLEC
and awest, but no committed order due time isestablished~ Therefore, projects 'are not included'
in OP-13A (see exclusion below).
. "
Stop" time is defined as when awest notifies the GLEC that the awest physical work and the
appropriate tests have been successfully accomplished, including the awest portion of any
coordinated LNP orders.
. Time intervals following the scheduled start time or during the cutover process associated with
customer-caused delays are subtracted from the actual cutover duration.
. Where Qwest's records of completed coordinated cut transactions are missing evidence of CLEC
approval of the cutover, the cut will be counted as a miss under both, OP-13A and OP-13B.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate and individual CLEC
results
Disaggregation Reporting: Statewide level.
Results for this measurement will be reported according to:
OP-13A Cuts Completed On Time
OP-13B Cuts Started Without CLEC Approval
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 52
OP-13 - Coordinated Cuts On Time Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) + (Total
Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period))
x 100
OP-13B = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs
without CLEC approval) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts
completed in the reporting period)) x 100
Exclusions:
Applicable to OP-13A:
Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines.
OP-13A & OP-13B:
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID which are not
otherwise designated to be "counted as a miss
Invalid start/stop dates/times or invalid scheduled date/times.
Projects involving 25 or more lines.
Product Reporting: Coordinated Unbundled
Loops - Reported separately for:
Analog Loops
All Other Loops
Standards:
OP-13A:
AZ: 90 Percent or more
All Other States: 95 Percent or more
Availability:
OP-13B: Diagnostic
Notes:
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 53
OP-15 - Interval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which Qwest's pending orders are late, focusing on the average number of days the
endin orders are del a ed ast the A licable Due Date, as of the end of the re ortin eriod.
Description:
OP-15A - Measures the average number of business da s that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Qwest.
Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable
Due Date recorded by Qwest has been missed , subject to exclusions specified below. Change order
types included in this measurement consist of all "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the
Applicable Due Date is the customer-initiated due date , if any, that is ~a) subsequent to the original due
date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due
date, if any. NOTE 1
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed
for Qwest facility reasons.
Reporting Period: One month Unit of Measure:
OP-15A - Average Business Days NOTE 2
OP-15B - Number of orders end in facilities
Disaggregation Reporting:
Statewide
Reporting Comparisons:
CLEC aggregate, individual CLEC, Qwest retail
Formula:
OP-15A = :L((Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time
intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) + (Total Number of Pending Orders Delayed for Qwest reasons as of the
last day of Reporting Period)
OP-15B = Count of pending orders measured in numerator of OP-15A that were delayed for Qwest facility
reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or a lication dates.
. Records with invalid product codes.
. Records missin data essential to the calculation of the measurement er the PID.
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 54
OP-15 -Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:Standards: OP-15B = diagnostic only
For OP-15A:
Resale
Residential single line service Diagnostic (Expectation: Parity with retail service
Business single line service Diagnostic Expectation: Parity with retail service
Centrex Diagnostic Expectation: Parity with retail service
Centex 21 Diagnostic Expectation: Parity with retail service
PBX Trunk Diagnostic Expectation: Parity with retail service
Basic ISDN Diagnostic (Expectation: Parity with retail service
awest DSL Dia~Jnostic I Expectation: Parity with retail service.
Primary ISDN Diagnostic Expectation: Parity with retail service)
DSO Diagnostic Expectation: Parity with retail service)
DS1 Diagnostic (Expectation: Parity with retail service
DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service)
(aggregate)
Frame Relay Diagnostic Expectation: Parity with retail service
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service)
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex)
(UNE-P) (Centrex)
Line Splitting Diagnostic (Expectation: Parity with retail awest
DSL)
Loop Splitting NU I ~ 3 Diagnostic'
Line Sharing Diagnostic (Expectation: Parity with retail Qwest
DSL)
Sub-Loop Unbundling Diagnostic
LIS Trunks Diagnostic (Expectation: Parity with Feature Group D
(aggregate)) (separately reported)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Diagnostic (Expectation: Parity with DS1 Private
Line- Service)
UDIT - Above DS 1 level Diagnostic (Expectation: Parity with Private Line-
Services above DS 1 level)
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
Non-loaded Loop (2-wire)Diagnostic Expectation: Parity with retail ISDN BRI)
Non-loaded Loop (4-wire)Diagnostic (Expectation: Parity with retail DS1)
DS 1-capable Loop Diagnostic Expectation: Parity with retail DS 1 )
ISDN;.capable Loop Diagnostic Expectation: Parity with ISDN-BRI
ADSL-qualified Loop Diagnostic (Expectation: Parity with retail awest DSL
with dispatch)
Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and
(aggregate)higher bit-rate services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Diagnostic (Expectation: Parity with retail E911/911
Trunks)
Enhanced Extended Loops (EELs)Diagnostic
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 55
OP-15 - Interval for Pending Orders Delayed Past Due Date (continued)
Availability:
Available
Notes:
1 . According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point
when a Qwest-initiated due date change occurs. At that point, the Applicable
Due Date becomes fixed (Le., with no further changes) as the date on which it
was set prior to the first Qwest-initiated due date change, if any. Following
the first Qwest-initiated due date change, any further customer-initiated due
date changes or delays are measured as time intervals that are subtracted as
indicated in the formula. These delay time intervals are calculated as stated
in the description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating delay
intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delay. The intervals thus
calculated from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of this
approach is that Qwest-initiated impacts on intervals are counted in the
reported interval, and customer-initiated impacts on intervals are not counted
in the reported interval.2. For OP-15A, Saturday is counted as a business day for all non-dispatched
orders for Resale Residence, Resale Business, and UNE-P (POTS), as well
as for non-dispatched orders in the retail analogues specified above as
standards. For all other non-dispatched products and for all dispatched
products under OP-15A, Saturday is not counted as a business day.3. Reporting will begin at the time CLECs order the product, in any quantity, for
three consecutive months.
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 56
OP-17 - Timeliness of Disconnects associated with LNP Orders
Purpose:
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to
which porting occurs without implementing associated disconnects before the scheduled time/date.
Description:
OP-17 A
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with
loops, that are ported without the incidence of disconnects being made by Owest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Focuses on disconnects associated with timely GLEG requests for delaying the disconnects or no
requests for delays.
The scheduled time/date is defined as 11 :59 p.m. on (1) the due date of the LNP order recorded
by Qwest or (2) the delayed disconnect date requested by the CLEC, where the GLEC submits a
timely request for delay of disconnection.
- A GLEC request for delay of disconnection is considered timely if received by Owest before 8:00
m. MT on the current due date of the LNP order recorded by Owest.
OP-17B
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated
with loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Includes only disconnects associated with untimely GLEC requests for delaying the
disconnects.
A GLEC request for delay of disconnection is considered "untimely" if received by Qwest
after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before
12:00 p.m. MT (noon) on the day after the current due date.
Disconnects are defined as the removal of switch translations, inGluding the 1 O-digit trigger.
Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are
those that the CLEC identifies as such to Qwest via trouble reports, within four calendar days of the
actual disconnect date, that are confirmed to be caused by disconnects being made before the
scheduled time.
Includes all CLEG orders for LNP TNs completed in the reporting period , subject to exclusions
specified below.
Reporting Period: One month
Reporting Comparisons: GLEC Aggregate
and Individual GLEG
Formula:
((Total number of LNP TNs ported pursuant to orders completed in the reporting period Number of TNs
with qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred)
+ Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100
Unit of Measure:Percent
Disaggregation Reporting:Statewide
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 57
OP.17 - Timeliness of Disconnects associated with LNP Orders (continued)
Exclusions:
OP-17A only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
has failed to submit timely requests to have disconnects held for later implementation.
OP-17A& B
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
LNP requests that do not involve automatic triggers (e.g., DID lines without separate, unique TNs,
and Centrex 21).
Records with invalid trouble receipt dates.
Records with invalid cleared, closed or due dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
OP-17B only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to
have disconnects held for later implementation.
Product Reporting:LNP Standards:
OP-17A - 98.25%
OP-17B - Diagnostic only, in light of its measuring
only requests for delay of disconnect
that are defined as untimely.
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 58
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center
Purpose:
Evaluates Customer access to Qwest's Interconnection and/or Retail Repair Center(s), focusing on
the number of calls answered within 20 seconds.
Description:
Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20
seconds of the first ring.
Includes all calls to the Interconnect Repair Center during the reporting period, subject to
exclusions specified below.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Qwest agent.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU (Voice Response Unit) is not counted.
Product Reporting: None Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 59
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-
service trouble reports were cleared within the standard estimate for specified services (Le., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services , that are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
that is out-of-service (Le., unable to place or receive calls), subject to exclusions specified below.
. Time measured is from date and time that awest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and awest Retail
results
Disaggregation Reporting: Statewide level.
Results for producVservices listed in Product Reporting under "MSA-Type
Disaggregation" will be disaggregated and reported according to trouble
reports involving:
MR-3A Dispatches within MSAs;
MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24
hours) + (Total Number of Out of Service Trouble Reports closed in the reporting period)) x100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telto Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-awest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal awest system/network monitoring purposes:
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 60
MR-3 - Out of Service Cleared within 24 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail awest DSL
Loop Splitting NU II: 1 Diagnostic
Line Sharing CO: Parity with awest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retaillSDN-BRI
All Other States: Diagnostic
Zone-tvee Disaaareaation -
Resale
'Owest DSL Parity with retail service
Unhundled Loops
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retaillSDN-BRI
xDSL-capable Loop Parity with retail awest IDSL
ISDN-capable Loop Parity with ISDN-BRI
ADSL-qualified Loop Parity with retail awest DSL
Availability: Notes:
Available Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 61
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out
of service and service affecting) and on the number of such trouble reports cleared within the standard
estimate for specified services (Le., 48 hours for service-affecting conditions).
Description:
Measures the percentage of trouble reports, for specified services, that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
subject to exclusions specified' below.
. Time measured is from date and time that Owest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and Owest Retail
results
Disaggregation Reporting: Statewide level.
Results for product/services listed in Product Reporting under MSA Type
Disaggregation" will be disaggregated and reported according to trouble
reports involving:
MR-4A Dispatches within MSAs;
MR-4B Dispatches outside MSAs; and
MR-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areasFormula:
((Total Trouble, Reports closed in the reporting period that are cleared within 48 hours) 7- (Total Troubie iReports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble repbrtscoded to disposition codes for: Customer Action; NOh-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Owest (includes CPE
Customer Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal OWest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MT AS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 62
MR-4 - All Troubles Cleared within 48 Hours (Continued)
ation -
Standards:
Parit with retail service
Parit with retail service
Parit with retail service
Parit with retail service
Parit with retail service
Parit with retail service
Parity with appropriate retail service
Parity with retail Centrex 21
Parity with retail Centrex
Parity with retail awest DSL
Diagnostic
Parity with RES and BUS POTS
Diagnostic
Parit with retail Res and Bus POTS
Parit with retailISDN-BRI
Parit with retail awest IDSL
Parit with retail ISDN-BRI
Parit with retail awest DSL
Notes:1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 63
MR-5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types
(including out of service and service affecting troubles) and on the number of such trouble reports
cleared within the standard estimate for specified services (Le., 4 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service
subject to exclusions specified below.
Time measured is from date and time that awest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and awest Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to trouble
reports:
MR-
MR-
In Interval Zone 1 areas; and
In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) + (Total
Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. .
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal awest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time.
Trouble reports on the day . of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
awest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 64
MR-5 - All Troubles Cleared within 4 hours (continued)
Product Reporting:Standards:
Zone-Type Disaggregation -
Resale
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aQQreQate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with DS 1 Private Line Service
UDIT - Above DS11evei Parity with Private Line Services above 081 level
Unbundled Loops:
Non-loaded Loop (4-wire)Parity with retail OS1
DS 1-capable Loop Parity with retail OS 1
Loop typesot OS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aQQreQate)(aggreQate)
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (D80 Diagnostic
level)
Enhanced Extended Loops (EELs) - (OS1 Parity with retail DS 1 Private Line
, level)
Enhanced Extended Loops (EELs) - (OS3 Diagnostic
level)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 65
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusino how long it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
Includes all trouble reports closed during the reporting period, subject to exclusions specified below.
Includes customer direct reports, customer-relayed reports, and test assist reports that result in a
trouble report. '
. Time measured is from date and time that awest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting
Comparisons:
CLEC aggregate,
individual CLEC
and awest Retail
results
Disaggregation Reporting: Statewide level.
Results for producUservices listed in Product Reporting under "MSA-Type
Disaggregation" will be reported according to trouble reports involving:
MR-6A Dispatches within MSAs;
MR-6B Dispatches outside MSAs; and
MR-6C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
MR-6E In Interval Zone 2 areas.
Formula:
L:((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of
Trouble Reports closed in the reporting period)
, '
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; and Miscellaneous - Non-Dispatch, non-awest (includes CPE, Customer
Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal awest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
For products measure~ from MTAS data (products listed for MSA-type disaggregati~n), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 66
MR-6 - Mean Time to Restore (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest DSL
Loop Splitting NUI~ 1 Diagnostic
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS POTS
Sub-Loop Unbundling CO: Parity with retaillSDN-BRI
All Other States: Diagnostic
Zone-TvDe Disaaareaation -
Resale
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail OS 1 Private Line
UDIT - Above DS11evei Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop f4-wire )Parity with retail OS 1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-Qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail OS 1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 67
MR-6 - Mean Time to Restore (Continued)Availability: Notes:Available 1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 68
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of re eated trouble re orts received
for the same line/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
Includes all trouble reports closed during the reporting period that have a repeated trouble report
received within thirty (30) days of the initial trouble report for the same service (regardless of
whether the report is about the same type of trouble for that service), subject to exclusions
specified below.
In determining same service awest will compare the end user telephone number or circuit access
code of the initial trouble reports closed during the reporting period with reports received within 30
days of when the initial trouble report closed.
Includes reports due to awest network or system causes, customer-direct and customer-relayed
reports.
. The 3D-day period applied in the numerator of the formula below is from the date and time that the
initial trouble report is closed to the date and time that the next, or "repeat" trouble report is
received (Le., opened).
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that
are not reported in arrears), in order to cover the
3D-day period following the initial trouble report.Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA-TypeCLEC Disaggregation" will be reported according to trouble reports involving:
aggregate, MR-7 A Dispatches within MSAs;individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches.
awest Retail . Results for products/services listed in Product Reporting under "Zone-type
results Disaggregation" will be disaggregated according to trouble reports involving:
MR-7D In Interval Zone 1 areas; and
MR- 7E In Interval Zone 2 areas.
Unit of Measure: Percent
Formula:
((Total trouble reports closed within the reporting period that had a repeated trouble report received
within 30 calendar days of when the initial trouble report closed)
-;-
(Total number of Trouble Reports
Closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch , non-awest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (lEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal awest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 69
MR-7 - Repair Repeat Report Rate (Continued)
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business sinale line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
. (UNE-P) (Centrex 21 )
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
P) (Centrex)
Line Splitting Parity with Owest Retail DSL
Loop Splitting NOTE 1 Diagnostic
Line Sharing AZ & CO: Parity with Owest Retail DSL
All Other States: Diagnostic Comparison with
Owest Retail DSL
Sub-Loop Unbundling CO: Parity with RetC!iIISDN-BRI
All Other States: D~agnostic
, Zone-TvDe Disaaareaation -
Resale
Owest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with'retail service
(aaareaate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line
UDIT -Above DS11evei Parity with retail Private Lines above OS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop 2-wire Parity with retail ISDN BRI
Non-loaded Loop 4-wire Parity with retail DS1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
xDSL-capable Loop Parity with retail Owest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-Qualified Loop Parity with retail Owest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aaareaate)Line services (aaareaate)
Dark Fiber - Loop Diaanostic
E911/911 Trunks Parity with retail E911/911 Trunks
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 70
MR-7 - Repair Repeat Report Rate (Continued)
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS 1 Parity with retail DS 1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Targeted availability with July 2004 Reporting will begin at the time CLEGs order
results reported in September 2004 the product, in any quantity, for three
consecutive months.
, '
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 71
MR-8 - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or
element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period , subject to exclusions specified
below.
Includes all applicable trouble reports, including those that are out of service and those that are
only service-affectinQ.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLEC and Qwest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service
grouping)
-;-
(Total number of the specified services that are in service in the reporting period)) x 100
Disaggregation Reporting: Statewide level.
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 72
MR.8 - Trouble Rate (continued)
Product Reporting:Standards:
Resale
Residential sim:Jle line service Parity with retail service
Business sinQle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Qwest DSL Parity with Qwest DSL service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with ret~il service
(aQQreQate)
Frame Relay Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element -Parity with retail Centrex
Platform(UNE-P) (Centrex)
Line SplittinQ Parity with retail Qwest DSL
Loop SplittinQ NOTE 1 Diagnostic,
~ '
Line Sharing CO: Parity with Qwest DSL
: ,
All Other States: Parity with RES and B~S
POTS
Sub-Loop Unbundling CO: Parity with retail ISDN-BRI
All Other States: Diagnostic
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
, UDIT -- DS'11evei 'Parity with retail DS1 Private Line Service
UDIT -Above DS11evei Parity with retail Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS 1-capable Loop Parity with retail DS 1 Private Line
xDSL-capable Loop Parity with retail Qwest IDSL
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-Qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aQQreQate)(aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911 /911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail OS 1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 73
MR-8 - Trouble Rate (continued)
Availability:
Available
Notes:1. Reporting will begin at the time CLECs order
the product, in any quantity, for three
consecutive months.
Qwest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 74
MR.9 - Repair Appointments Met
Purpose:
Evaluates the extent to which Qwest repairs services for Customers by the appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
Includes all trouble reports closed during the reporting period, subject to exclusions specified
below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons: CLEC
aggregate, individual
CLEC and Qwest Retail
results
Disaggregation Reporting: Statewide level.
Results for listed services will be disaggregated and reported
according to trouble reports involving:
MR-9A Dispatches within MSAs;
MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time)
-:-
(Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch , non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
, Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-
(POTS)
Availability:Notes:
Available
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 75
MR-10 Customer and Non-Qwest Related Trouble Reports
Purpose:
Evaluates the extent that trouble reports were customer related , and provides diagnostic information
to help address potential issues that might be raised by the core maintenance and repair performance
indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of
all trouble reports resolved during the reporting period, subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
For products measured from MT AS data, trouble reports coded to disposition codes for: Customer
Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-
Dispatch, non-Qwest (includes CPE, Customer Instruction , Carrier, Alternate Provider) and trouble
reports involving a "no access" delay for MSA type disaggregated products.
For products measured from WFA (Workforce Administration) data trouble reports coded to
trouble codes for Carrier Action (lEC) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLEC and Qwest Retail results
Disaggregation Reporting: Statewide level.
Formula:
((Number of Trouble Reports coded to disposition codes specified above)
-;-
(Total Number of Trouble
Reports Closed in the Reporting Period)) x 100
Exclusions:
Subsequent trouble reports of any trouble before the original trouble report is closed
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Trouble reports on the day of installation before the in~tallation work is reported by the
technician/installer as complete.
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 76
MR-10 Customer and Non-Qwest Related Trouble Reports (continued)
Product Reporting:Standards:
Resale
Residential sinQle line service Diagnostic
Business sinQle line service Diagnostic
Centrex Diagnostic
Centrex 21 Diagnostic
PBX Trunks Diagnostic
Basic ISDN Diagnostic
awest DSL Diagnostic
Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex)
Resale
Primary ISDN Diagnostic
DSO Diagnostic
DS1 Diagnostic
DS3 and higher bit-rate services Diagnostic
(aQQreQate)
Frame Relay Diagnostic
LIS Trunks Diagnostic
Unbundled Dedicated Interoffice Transport (UDIT
UDIT ~ DS11evei Diagnostic
UDIT ~ Above DS11evei Diagnostic
Unbundled Loops:
Analog Loop Diagnostic
Non-loaded Loop (2-wire)Diagnostic
Non-loaded Loop (4-wire)Diagnostic
DS 1-capable Loop Diagnostic
xDSL-capable Loop Diagnostic
. ISDN-capable Loop Diagnostic"
ADSL-Qualified Loop Diagnostic
Loop types of DS3 and higher bit-rates Diagnostic
(aggregate)
E911/911 Trunks Diagnostic
Availability:Notes:
Available
awest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 77
MR-11 - LNP Trouble Reports Cleared within 24 Hours
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and
business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all
LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (Le., not unbundled-loop), residence and
business, out-of-service trouble reports that are cleared within four business hours of awest
receiving these trouble reports from CLECs.
Includes only trouble reports that are received on or before the currently-scheduled due date
of the actual LNP-related disconnect time/date, or the next business da , that are confirmed
to be caused by disconnects being made before the scheduled time, and that are closed
during the reporting period, subject to exclusions specified below.
MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours
of awest receiving these trouble reports from CLECs.
Includes all LNP-only trouble reports, received within four calendar days of the actual LNP-
related disconnect date and closed during the reporting period.
The "currently-scheduled due date/time" is the original due date/time established by awest
response to GLEe/customer request for disconnection of service ported via LNP or, if CLEC submits
to awest a timely or untimely request for delay of disconnection, it is the GLEe/customer-requested
later date/time.
. A request for delay of disconnection is considered timely if received by awest before 8:00 p.m. MT
on the due date that awest has on record at the time of the request.
. A request for delay of disconnection is considered untimely if received by awest after 8:00 p.m. MT
on the'due date 'and before 12:00 p.m. MT (noon) on the day after the due date
Time measured is from the date and time awest receives the trouble report to the date and time
trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate and
Individual CLEC
Disaggregation Reporting: Statewide level (all are
non-dispatched"
Formula:
MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles
confirmed to be caused by disconnects, that awest executed before the currently-scheduled
due date/time, that were closed in the reporting period and cleared within four business
hours) of- (Total Number of specified out of service LNP-only Trouble Reports for LNP-related
troubles confirmed to be caused by disconnects that awest executed before the currently-
scheduled due date/time, that were closed in the reporting period)) x 100
MR-11 B = ((Number of specified LNP-only Trouble Reports closed in the reporting period that were
cleared within 48 hours) of- (Total Number of specified LNP-only Trouble Reports closed in the
reporting period)) x 100
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 78
MR-11 - LNP Trouble Reports Cleared within 24 Hours (Continued)
Exclusions:
Trouble reports attributed to customer or non-awest reasons
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
Subsequent trouble reports of LNP trouble before the original trouble report is closed.
For MR-11 B only: Trouble reports involving a "no access" delay.
Information tickets generated for internal awest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting: LNP Standards:
MR-11A:
If OP-17 result meets its standard, the MR-11A standard is Diagnostic.
If OP-17 result does not meet its standard, the MR-11A standard is as
follows:
For 0-20 trouble reports : No more than 1 ticket cleared in ~ four
business hours
For ~ 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
MR-11 B:
For 0-20 trouble reports : No more than 1 ticket cleared ~ 48 hours
For ~ 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
* Based on MR-11A denominator.
Based onMR-11 B denominator.
Availability:
Available
Notes:
awest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 79
Billing
81-1 - Time to Provide Recorded Usage Records
Purpose:
Evaluates the timeliness with which awest provides recorded daily usaQe records to CLECs.
Description:
Measures the average time interval from date of recorded daily usage to date usage records aretransmitted or made available to CLECs as applicable.
BI-1A - Measures recorded daily usage for UNEs and Resale and includes industr~ standardelectronically transmitted usage records for feature group switched access,N TE 1 local
measured usage, local message usage, toll usage, and local exchange service components
priced on a per-use basis, subject to exclusions specified below.
BI-1 B - Measures the percent of recorded daily usage for Jointly provided switched access providedwithin four days. This includes usage created by the CLEC and awest or IXC providing
access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group, Feature Group D, Phone to Phone IP Telephony, 8XX access, and 900 access and their
successors or similar Switched Access services.
BI-1C - Provides separate reporting for two elements captured in BI-1A above, as follows:
. BI-1 C-1 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for feature group switched access, NOTE 1
subject to exclusions specified below.
. BI-1 C-2 - Measures recorded daily usage for UNEs and Resale and includes industrystandard electronically transmitted usage records for local measured usage, local
message usage, toll usage, and local exchange service components priced on a per-use
basis, subject to exclusions specified below.
Reporting Period: One month UI1~t of Measure:
BI.,;1A, BI-1 C-, BI-1 C-2: Average Business Da
BI-1B: Percent
Disaggregation Reporting: State level.Reporting Comparisons: CLEC aggregate,
individual CLECs, and awest Retail results
Formula:
BI-1A, BI-1C-, BI-1C-2 (for specified products & records) = 2:(Date Record Transmitted or made
available- Date Usage Recorded) + (Total number of records)
BI-1B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total
daily usage records for Jointly provided switched access in the report period)) x 100
Exclusions:
Instances where the CLEC requests other than daily usage transmission or availability.
Duplicate records.
Product Reporting:
. UNEs and Resale
. Jointly-provided Switched Access
Standards:
BI-1A: Parity with awest retail.
BI-1 B: 95% within 4 business days
BI-1 C-, BI-1 C-2: Diagnostic Comparison with the
awest Retail results used in standard for
BI-
Availability:
Available
Notes:
1. "Feature group switched access" includes all
type 11 OXXX detail records for Feature
Groups A, B, C, and D.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 80
81-2 - Invoices Delivered within 10 Days
Purpose:
Evaluates the timeliness with which awest delivers industry standard electronically transmitted bills to
CLECs, focusing on the percent delivered within ten calendar days.
Descri ptio n:
Measures the percentage of invoices that are delivered within ten days, based on the number of days
between the bill date and bill delivery.
Includes all industry standard electronically transmitted invoices for local exchange services and
toll, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined awest Disaggregation Reporting: State level
Retail/CLEC results (Parity by design)
Formula:
((Count of Invoices for which Bill Transmission Date to Bill Date is ten calendar days or less) + (Total
Number of Invoices)J x 100
Exclusions:
Bills transmitted via paper, magnetic tape, CD-ROM, diskette.
Records with missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
UNEs and Resale Parity by design.
Availability:Notes:'
Available
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 81
81.3 - Billing Accuracy - Adjustments for Errors
Purpose:
Evaluates the accuracy with which Owest bills CLECs, focusing on the percentage of billed revenue
adjusted due to errors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total
billed revenue.
Both the billed revenue and amounts adjusted off bills due to error are calculated from bills
rendered in the reporting period.
Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the reporting
period that involve , either in part or in total , adjustment codes related to billing errors. (Each
adjustment thus Qualifying is added to the sum in its entirety.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: State level.
individual CLECs, and Owest Retail results
Formula:
(L(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to Errors) + (Total
Billed Revenue billed in Reporting Period)) x 100
Exclusions:
. BI-3A - UNEs and Resale - None
. 81-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of GLEe-caused
errors in return of minutes of use
Product Reporting:Standards:
BI-3A - UNEs and Resale BI-3A - UNEs and Resale: Parity with Owest
BI-3B - Reciprocal Compensation Minutes of retail bills. '
Use (MOU)BI-3B - Reciprocal Compensation (MOU) -
95%
Availability:Notes:
Available
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 82
BI-4 - Billing Completeness
Purpose:
. UNEs and Resale - Evaluates the completeness with which awest reflects non-recurring and
recurring charges associated with completed service orders on the bills.
Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which awest
reflects the revenue for Local Minutes of Use associated with CLEC local traffic over awest'
network on the bills.
Description:
81-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges
associated with completed service orders appear on the correct bill.
81-48 - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local
minutes of use appearing on the correct (current) bill.
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLECs, and awest Retail results
Formula:
81-4A - UNEs and Resale = (2:(Count of service orders with non-recurring and recurring charges
associated with completed service orders on the bills that are billed on the correct bill 7 total
count of service orders with non-recurring and recurring charges associated with completed
service orders billed on the bill)) x 100
Disaggregation Reporting: Statewide level.
81-48 - Reciprocal Compensation MOU = (2:(Revenue for Local Minutes of Use billed on the correct*
bill 7 Total revenue for Local Minutes of Use collected during the month)) x 100
Exclusions: None
Product Reporting:
. UNEsand Resale
Reciprocal Compensation (MOU)
Availability:
standards: .
BI-4A - UNEs and Resale: Parity with awest
Retail bills.
BI-4B - Reciprocal Compensation (MOU): 95%
Notes:
Available
awest Idaho SGA T Third Revision, Sixth Amended Exhibit 8 September 15, 2004 Page 83
Database Updates
DB-1 - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases of E911, LlDB, and Directory Builder.
Description:
Measures the average time required to update the databases of E911 , LlDB, and Directory
Builder.
Includes all database updates as specified under Disaggregation Reporting completed during
the reporting period.
For DB-1A the time to update the E911 database is provided by the third party vendor that
performs the update. The elapsed time is captured automatically by the database system. There
are no "individual E911 database update records" provided with which to measure the database
update process.
The numerator of DB-1A is calculated by multiplying the vendor-calculated results (Average
Minutes in Process Time) by the denominator (Count of records Processed). This method
produces a result from the vendor data that is the same as that which would be produced by
totallinQ the update times from individual E911 database update records.
Reporting Period: One month Unit of Measure:
E911 - Hrs: Mins.
LlDB & Directory Listings - Seconds
Disaggregation Reporting:
DB-1A: E911 for awest Retail and Reseller
GLEe-State level
DB-1 B: LlDB for awest Retail, Reseller CLEC
, and Facilities Based CLEC - Multi
state region-wide level
DB-1C-1: Listings for all Provider types including
awest Retail , Reseller CLEC, and
Facilities Based CLEC, ILEC and
Unknown Provider, Electronically
Submitted, Electronically Processed-
Sub-region applicable to state
Reporting Comparisons:
DB-1A - E911: Combined results for awest Retail
and Reseller CLEC Aggregate;
DB-1 B - LlDB: Combined results for all awest
Retail , Reseller CLEC and Facilities Based GLEC
updates;
DB-1 C-1 - Listings: Combined results for all
Provider types including awest Retail, Reseller
CLEC, and Facilities Based CLEC , ILEC and
Unknown Provider, Electronically Submitted
Electronically Processed updates. NOTE 1
Formula:
~((Date and Time of database update for each database update as specified under Disaggregation
Reporting in the reporting period) - (Date and Time of submissions of data for entry into the database
for each database update as specified under Disaggregation Reporting in the reporting period)) -7 Total
database updates as specified under Disaggregation Reporting completed in the reporting period
Exclusion:
Invalid start/stop dates/times.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 84
DB-1 - Time to Update Databases (continued)
Product Reporting:Standards:
Not applicable (Reported by database type)OB-1A-E911: Parity by design
OB-1 B-LlOB: Parity by design
OB-1 C-1 - Listings: Parity by design
Availability:Notes:
Available Because they cannot be separated, results for Qwest Retail , Reseller
CLEC , Facilities-based CLECs, ILEC and Unknown Provider updates
are reported combined within these disaggregations.
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 85
D8-2 - Accurate Database Updates
Purpose:
Evaluates the accurac of database u dates' com
Description:
Measures the percentage of database updates completed without errors in the reporting period.
Includes all database updates as specified under Disaggregation Reporting completed during there ortin eriod.
Reporting Period: One month Unit of Measure: Percent
eriod.
Reporting Comparisons:
DB-2C-1 Listings - Combined results for all
awest Retail , Reseller CLEC and Facilities-
Based CLEC Electronically Submitted
Electronically Processed updates
Disaggregation Reporting:
DB-2C-, Listings for awest Retail, Reseller
CLEC, and Facilities-Based CLEC Electronically
Submitted , Electronically Processed updates:
Statewide
Formula:
(Total database updates as specified under Disaggregation Reporting completed without errors in the
reporting period + Total database updates as specified under Disaggregation Reporting completed in
the reporting period) x 1
Exclusions:
Invalid start/stop dates/times.
Product Reporting:
Not applicable (Reported by database type)
Standards:
DB-2C-1 - Listings: Parity by design NOTE 1
Availability:
Available
Notes:
1. awest retail and Reseller CLECs are parity by design. Because
Facilities-based CLEC Electronically Submitted, Electronically
Processed cannot be separated out from Reseller CLECs they are
re orted combined within this disa re ation.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 86
Directory Assistance
DA-1 - Speed of Answer - Directory Assistance
Purpose:
Evaluates timeliness of customer access to Qwest's Directory Assistance operators, focusing on how
Ion a it takes for calls to be answered.
Description:
Measures the average time following first ring until a call is first picked up by the Qwest agent/system
to answer Directory Assistance calls.
Includes all calls to Qwest directory assistance during the reporting period.
Because a system (electronic voice) prompts for city, state, and listing requested before the actual
operator comes on the line, the first ring is defined as when the voice response unit places the call
into queue.
Measurements are taken by sampling calls from the network queue at 10-second intervals.
count of calls in the queue is taken for every sampling event (10-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval. However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Results for Qwest and Disaggregation Reporting:
all CLECs are combined.Sub-region applicable to state
Formula:
L((Date and Time of Call Answer) - (Date and Time of First Ring))
-;-
(Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard: Parity by design
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 87
Operator Services
OS-1 - Speed of Answer - Operator Services
Purpose:
Evaluates timeliness of customer access to Qwest's operators, focusing on how long it takes for calls
to be answered.
Description:
Measures the time following first ring until a call is answered by the Qwest agent.
Includes all calls to Qwest's operator services during the reporting period, subject to exclusions
specified below.
Measurements are taken by sampling calls from the network queue at 10-second intervals. A
count of calls in the queue is taken for every sampling event (10-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval.However, th is
situation is offset by calls that enter just prior to a sampling time, but exit before the next samplingtime, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Qwest and all CLECs Disaggregation Reporting:
are aggregated in a single measure.Sub-region applicable to state
Formula:
L((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard:Parity by design
Availability:Notes:
Available
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 88
Network Performance
NI-1 - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from Owest end offices to CLEC end offices, compared with
the completion of calls from Owest end offices to other Owest end offices, focusing on average busy-hourblockin ercenta es in interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.
Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk
rou s that are in service durin the re ortin eriod, sub'ect to exclusions s ecified below.
Reporting Period: One month Unit of Measure: Percent Blockage
Reporting Comparisons:
CLEC aggregate,
individual CLEC, and
Owest Interoffice trunk
blocking results.
Disaggregation Reporting: Statewide level.
Reports the percentage of trunks blocking in interconnection final trunks
reported by:
NI-1A Interconnection (LIS) trunks to Owest tandem offices, with TGSR-
related exclusions applied as specified below;
NI-1 B LIS trunks to Owest end offices, with TGSR-related exclusions
applied as specified below;
NI-1 C LIS trunks to Owest tandem offices, without TGSR-related
exclusions;
NI-1 D LIS trunks to other Owest end offices, without TGSR-related
exclusions,
Formula:
HL:(Blockage in Final Trunk Group of Specified Type )x(Number of Circuits in Trunk Group)J + (Total Number
of Final Trunk Circuits in all Final Trunk GroupsH x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average
number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type beingmeasured,
Exclusions:
For NI-1A and NI-1 B onl
" '
Trunk groups, blocking in excess of one percent in the reporting period, for which:
A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or
CLECs do not submit, within 20 calendar days of receiving a TGSR:a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE 3
b) Trouble Reports; orc) Notification of traffic re-routing (as described in Note 1 below).
For NI-NI-NI-and NI-1D:
Trunk groups, blocking in excess of one percent in the reporting period, for which Owest can identify, in
time to incorporate in the regular reporting of this measurement, the cause as being attributable to:
Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure
circumstances;
The CLEC placing trunks in a "busy" condition;
Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely
forecast to Owest. (This portion of the exclusion is limited to being applied in (a) the month the LIS
requests could not be fulfilled, due to lack of facilities, and (b) each month thereafter up to the month
following facility availability OR u~ to five months after the month the LIS requests could not be
fulfilled, whichever is sooner NOT 4); or
Isolated incidences of blocking , about which Owest provides notification to the CLEC, that (a) are
not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by
CLEC or Owest, and c thus, do not re uire an actionable TGSR.
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 89
NI-1 - Trunk Blocking (Continued)
Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review
period.
Toll trunks, non-final trunks, and trunks that are not connected to the public switched network.
. One-way trunks originating at CLEC end offices.
. awest official services trunks, local interoffice operator and directory assistance trunks, and local
interoffice 911/E911 trunks.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting: Standards:LIS Trunks Where NI-1A :$; 1
Where NI-1A ;::. 1
Where NI-1 8 :$; 1
Where NI-18;::. 1%:
NI-1C and NI-1D:
Availability:
Available
1 %
Parity with awest Interoffice Trunks to tandems
1 %
Parity with awest Interoffice Trunks to end offices
Diagnostic NOTE
Notes:
1. awest uses TGSRs to notify CLECs when trunk blocking exceeds standard thresholds or is
determined to be persistent. To respond properly to TGSRs, a CLEC must (a) submit
within 20 days ASRs to provide necessary trunk augmentations to avoid further blocking,
(b) notify awest within 20 days that it is initiating a Trouble Report where awest traffic
routing problems are causing the blocking referenced by the TGSR, or (c) notify awest that
the CLEC will undertake its own re-routing of traffic within 20 days to alleviate the blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in
the month in which the above-specified 20-day response period ends. Thus, any trunk
group excluded in one month will not be excluded in the next month , unless there is (a) a
20-day period following a TGSR ends in that month, (b) there is another TGSR applicable
to the next month for the same trunk group or (c) an exception documented, in lieu of
. issuing a subsequent TGSR, where the CLEC's response to the previous TGSR indicated
, that, for its own reasons, it plans to take no action at any time to augment the trunk group.
3. CLEC delays are reflected by GLEe-initiated order supplements that move the due date
later.
a) awest-initiated due date delays, including supplements made pursuant to awest
requests to delay due dates, shall not be counted as CLEC delays in this
measurement.
b) awest-initiated due date changes to earlier dates that the CLEC does not meet shall
not be counted as a CLEC delay in this measurement unless the earlier dates were
mutually agreed-upon.
c) CLEC delays (e.
, "
customer not ready" in advance of a due date) that do not
contribute to a Owest-established due date being missed shall not be counted as a
CLEC delay in this measurement.
4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period
of time that treats the unforecasted ASR as if it were, in effect, the first forecast for the
facilities needed.
a) Given that forecast advance intervals are currently six months, this provision allows the
exclusion to apply for no longer than that period of time.
b) Nevertheless, this limitation to the exclusion also recognizes that facilities may become
available sooner and, if so, reduces the limitation accordingly. In that context, this
limitation recognizes that, absent a CLEC forecast, Owest still retains a responsibility to
provide facilities for the ASR, although in a longer timeframe than for ASRs covered by
forecasts. NI-1 C and NI-1 D will be reported for information purposes only, with no
standard to be applied.
c) This limitation may change depending on the outcome of separate workshops dealing
with issues of interconnection forecasting.
5. NI-1C and NI-1 D will be reported for information purposes only, with no standard to be
applied.
Owest Idaho SGAT Third Revision, Sixth Amended Exhibit 8 September 15, 2004 Page 90
NP-1 - NXX Code Activation
Purpose:
Evaluates the timeliness of Qwest's NXX code activation prior to the LERG effective date or by the
revised" effective date, as set forth herein.
Description:
NP-1A: Measures the percentage of NXX codes activated in the reporting period that are actually
loaded and tested prior to the LERG effective date or the "revised" date, subject to exclusions
shown below.
NP-1 B: Measures the percentage of NXX codes activated in the reporting period that are delayed
beyond the LERG date or "revised" date due to Qwest-caused Interconnection facility delays
subject to exclusions shown below. Included among activations counted as a Qwest delay in
this sub-measurement are cases in which "6 codes" NOTE 1 associated with the Qwest
interconnection facilities are provided late by Qwest to the CLEC.
. Qwest must receive complete and accurate routing information required for code activation, which
includes but is not limited to "6 codes" for all interconnection trunk groups associated with the
activation no less than 25 days prior to the LERG Due Date or Revised Due Date.
. The "revised" date, for purposes of this measurement, is a GLEe-initiated renegotiation of the
activation effective date that is no less than 25 days after Qwest receives complete and accurate
routing information required for code activation, which includes but is not limited to "6 codes" for
all interconnection trunk groups associated with the activation.
. The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to
Qwest.
. NXX code activation is defined as complete when all translations associated with the new NXX are
complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if
different than the LERG date).
Ttle NXX code activ9tion completion process includes testing, including calls to the test number
when provided.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLEC and Qwest Retail results.
Formula:
NP-1 A = ((Number of NXX codes loaded and tested in the reporting period prior to the LERG effective
date or the "revised" date) + (Number of NXX codes loaded and tested in the reporting
period)) x 100
Disaggregation Reporting: Statewide.
NP-1 B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the
LERG effective date or "revised" date affected by Qwest Interconnection Facility Delays) +
(Number of NXX codes loaded and tested in the reporting period, including NXX codes
loaded and tested in the reporting period that were delayed past the LERG effective date or
the "revised" date due to Interconnection Facility Delays)) x 100
Exclusions:
NP-1A:
NXX code activations completed after the LERG date or "revised" date due to delays in the
installation of Qwest provided interconnection facilities associated with the activations. NOTE 2
NP-1A and NP-1B:
NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than
industry standard (currently 45 calendar days).
NXX codes where QWEST received complete and accurate routing information required for
code activations less than 25 days prior to the LERG due date or Revised due date.
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 91
NP-1 - NXX Code Activation (continued)
Product Reporting: None
Availability:
Available
Standards:
NP-1A: Parity
NP-1 B: DiaQnostic
Notes:1. "6 codes" are industry-standard
designators for local interconnection trunk
groups, consisting of 2 alpha letters and six
numeric digits.2. Only Qwest-provided interconnection facilities
are noted in this exclusion, because delays
related to facilities provided by GLEGs or
others are accounted for by revising the due
date.
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 92
Collocation
CP-1 - Collocation Completion Interval
Purpose:
Evaluates the timeliness of Qwest's installation of collocation arrangements for CLECs, focusing on the
average time to complete such arranQements.
Description:
Measures the interval between the Collocation Application Date and Qwest's completion of the
collocation installation.
Includes all collocations of types specified herein that are assigned a Ready for Service (RFS) date
by Qwest and completed during the reporting period, subject to exclusions specified below.
Collocation types included are: physical cageless rhysical caged, shared physical caged , physical-
line sharing, cageless-line sharing, and virtual. NOT
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest
on a weekend or holiday, the Collocation Application Date is the next business day following theweekend or holiday.
Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
Completion of the collocation installation is the date on which the requested collocation arrangement
is Ready For Service" as defined in the Definition of Terms section herein.
Establishment of RFS Dates: RFS dates are established according to intervals specified in
interconnection agreements. Where an interconnection agreement does not specify intervals, or
where the CLEC requests, RFS dates are established as follows:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in seven or fewer calendar days after the quote date and, for virtual collocations, where the CLEC
provide~ the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application, Date.
Unforecasted Collocations: 120 calendar days after the Collocation Application Date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in eight or more calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less aft~r the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations
for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the quote acceptance date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready
- for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
Qwest Idaho SGAT Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 93
CP-- Collocation Completion Interval (continued)
collocations for which the CLEC does not provide a forecast to awest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready
for virtual collocation applications where the CLEC (1) accepts the quote in eight or more
calendar days after the quote date and (2) provides the equipment to be collocated to awest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to awest, for
collocations for which the CLEC provides a complete forecast to awest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to awest, for
collocations for which the CLEC does not provide a forecast to awest 60 or more calendar
days in advance of the Collocation Application Date.
ocations rn..hvsica orecas or unforecas uirin i.Q.r
Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote)
after the Collocation Application Date, or (2) for virtual collocations, 45 days following the date
equipment to be collocated is provided to awest for collocations in which Major Infrastructure
Modifications are required. awest will provide to the CLEC, as part of the quotation , the need for
and the duration of, such extended intervals.
When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be
included in CP-1 A
, -
1 B, or -1 C according to the interval criteria specified below for these
measurements.
Where there is a GLEe-caused delay, the RFS Date is rescheduled
. RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond
awest's control, but not for awest reasons.
. Where CLECs do not accept the quote within thirty days of the quote date, the application is
considered expired.
CP-Measures collocation installations'lor which the scheduled interval from Collocation
Application Date to RFS date is 90' calendar days or less.
CP-1 B Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 91 to 120 calendar days.
CP-1C Measures collocation installations for which the scheduled interval from Collocation
" ,, ,
Application Date to RFS date is 121 to 150 calendar days.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide.
Formula: (for CP-, CP-1B and CP-1C)
L((Coliocation Completion Date) - (Complete Application Date)) + (Total Number of Collocations
Completed in Reporting Period)
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 94
CP-1 - Collocation Completion Interval (continued)
Exclusions:
. CP-1A: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90
calendar days from Collocation Application Date to RFS date.
. CP-1 B: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than
calendar days or longer than 120 calendar days from Collocation Application Date to RFS date.
. CP-1 C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121
calendar days or longer than 150 calendar days from Collocation Application Date to RFS date.
Cancelled or ex ired a lications.
Product Reporting: None Standards:
CP-1A: 90 calendar days
CP-1B: 120 calendar days
CP-1C: 150 calendar da s
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related.
additional types of central office collocation are defined and offered , they
will be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted, mature (Le., six months of
experience from first installations), and ordered in volumes warranting
re ortin Le., consistentl more than two er month in an state.
Owest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 95
CP-2 - Collocations Completed within Scheduled Intervals
Purpose:
Evaluates the extent to which Qwest completes collocation arrangements for CLECs within the standard
intervals or intervals established in interconnection aareements.
Description:
Measures the percentage of collocation applications that are completed within standard intervals, including
intervals set forth in interconnection agreements.
Includes all collocations of types specified herein that are assigned a Ready for Service Date RFS date
Qwest and that are completed within the reporting period, including those with GLEe-requested RFS dates
longer than the standard interval and those with extended RFS dates negotiated with the CLEC (including
supplemented collocation orders that extend the RFS date) subject to exclusions specified below.
Collocation types included are: physical ca~eless, physical caged, shared physical caged, physical-linesharing, cageless-line sharing, and virtual. GTE 1
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest on a
weekend or holiday, the Collocation Application Date is the next business day following the weekend orholiday.
Major Infrastructure Modifications are defined as conditioning the collocation space, obtaining permits, andinstalling DC power plant, standby generators, heating, venting or air conditioning equipment.
. A collocation arrangement is counted as met under this measurement if its RFS date is met.
Establishment of RFS Dates: RFS dates are established as follows, except where interconnection
agreements require different intervals, in which case the intervals specified in the interconnection
agreements apply:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven
or fewer calendar days after the quote date and, for virtual collocations , where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for physical
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar daysin advance of the Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the Collocation Application Date for physical
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also withTimely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or
more calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date,
the RFS date shall be:
Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations for
which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the quote acceptance date for collocations
for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of
the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - forvirtual collocation applications where the CLEC (1) accepts the quote in seven or fewer calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53, calendardays after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, forcollocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late EQuipment Ready - for
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 96
CP-2 - Collocations Completed within Scheduled Intervals (continued)
virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days
after the quote date and (2) provides the equipment to be collocated to awest more than 53 calendardays after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to awest, for
collocations for which the CLEC provides a complete forecast to awest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to awest, forcollocations for which the CLEC does not provide a forecast to awest 60 or more calendar days in
advance of the Collocation Application Date.
All Collocations lohvsical. virtual. forecasted. or unforecasted\ reauirina Maior Infrastructure
Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation
Application Date, or (2) for virtual collocations, 45 calendar days following the date equipment to be
collocated is provided to awest for collocations in which Major Infrastructure Modifications are
required. awest will provide to the CLEC, as part of the quotation, the need for, and the duration of
such extended intervals.
. When a CLEC submits six (6) or more Collocation applications in a one-week period in any state,
completion intervals will be individually negotiated. These collocation arrangements will be included in
CP-
, -
, or ~2C according to the criteria specified below for these measurements.
. Where there is a GLEe-caused delay, the RFS Date is rescheduled.
. Where CLECs do not accept the quote within thirty calendar days of the quote date, the application isconsidered expired.
CP-Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast
to awest 60 or more calendar days in advance of the Collocation Application Date.
CP-Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for
which CLEC does not provide a forecast to awest 60 or more calendar days in advance of the
Collocation Application Date.
CP-All Collocations requiring Major Infrastructure Modifications and Collocations with
intervals longer than 120 days: Measures all collocation installations requiring Major
Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar
days after the Collocation Application Date.
Reporting Period: One month
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Unit of Measure: Percent
Disaggregation Reporting: Statewide level.
Formula: (for CP-, CP-2B and CP-2C)
((Count of Collocations for which the RFS is met) + (Total Number of Collocations Completed in the Reporting
Perio~)) x 100
Exclusions:
. RFS dates missed for reasons beyond awest's control.
Cancelled or expired requests.
Product Reporting: None Standards:
CP-2A & -2B: 90%
CP-2C: 90%
awest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 97
CP-2 - Collocations Completed within Scheduled Intervals (continued)
Availability:
Available
Notes:1. Collocations covered by this measurement are central office related.
additional types of central office collocation are defined and offered, they will
be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted, mature (Le., six months of
experience from first installations), and ordered in volumes warranting
re ortin Le., consistentl more than two er month in an state.
Owest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 98
CP-3 - Collocation Feasibility Study Interval
Purpose:
Evaluates the timeliness of the Qwest sub-process function of providing a collocation feasibility study
to the CLEC.
Description:
Measures average interval to respond to collocation studies for feasibility of installation.
Includes feasibility studies, for collocations of types specified herein that are completed in the
reporting period, subject to exclusions specified below. Collocation types included are: physical
cageless, ohysical caged, shared physical caged , physical-line sharing, cageless-line sharing, and
virtual. NOTt 1
Interval begins with the Collocation Application Date and ends with the date Qwest completes the
Feasibility Study and provides it to the CLEC.
. The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide level.
Formula:
l:((Date Feasibility Study provided to CLEC) - (Date Qwest receives CLEC request for Feasibility
Study)) + (Total Feasibility Studies Completed in the Reporting Period)
Exclusions:
GLEe-caused delays of, or CLEC requests for feasibility study completions resulting in greater
. than ten calendar days from Collocation Application Date to scheduled feasibility study completion
date.
Product Reporting: None Standard:10 calendar days or less
Availability:
Available
Notes:1. Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered, they will be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and
field connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms,
conditions, and processes for such collocation types become
finalized, accepted , mature (Le., six months of experience from first
installations), and ordered in volumes warranting reporting (Le.
consistently more than two per month in any state).
Qwest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 99
CP-4 - Collocation Feasibility Study Commitments Met
Purpose:
Evaluates the degree that awest completes the sub-process function of providing a collocation
feasibility study to the CLEC as committed.
Descri ptio n:
Measures the percentage of collocation feasibility studies for installations that are completed within the
Scheduled Interval
The Scheduled Interval is ten calendar days from the Collocation Application Date or, if
interconnection agreements call for different intervals, within intervals specified in the agreements
or if otherwise delayed by the CLEC, the interval resulting from the delay.
Includes all feasibility studies for collocations of types specified herein, that are completed in the
reporting period. Collocation types included are: physical cageless, physical caged, sharedphysical caged, physical-line sharing, cageless-line sharing, and virtual. NOTE 1
Considers the interval from the Collocation Application Date to the date awest completes the
Feasibility Study and provides it to the CLEC.
. The Collocation Application Date is the date awest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
awest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Subject to superceding terms in the CLEC's interconnection agreement, when a CLEC submits six
(6) or more Collocation applications in a one-week period in any state, feasibility study intervals
will be individually negotiated and the resulting intervals used instead of ten calendar days in this
measurement.
Reporting Period: One month Unit of Measure: Percent
R~porting Comparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide level.
, .
Formula:
((Total Applicable Collocation Feasibility studies completed within Scheduled Intervals) + (Total
applicable Collocation Feasibility studies completed in the reporting period)) x 100
Exclusions: None
Product Reporting: None Standard:90 percent or more
Availability:
Available
Notes:
1 . Collocations covered by this measurement are central office
related. As additional types of central office collocation are
defined and offered, they will be included in this measurem'ent.
Non-central office-based types of collocation (such as remote
collocation and field connection points) will be considered for
either Inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for
such collocation types become finalized, accepted, mature (Le.
six months of experience from first installations), and ordered in
volumes warranting reporting (Le., consistently more than two
per month in any state).
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 100
DEFINITION OF TERMS.
Application Date (and Time) - The date (and time) on which awest receives from the CLEC a
complete and accurate local service request (LSR) or access service request (ASR) or retail order
subject to the following:
For the following types of requests/orders, the application date (and time) is the start of the next
business day:
(1) LSRs and ASRs received after 3:00PM MT for Designed Services and Local Number
Portability (except non-designed , flow-through LNP).
(2) Retail orders received after 3:00 PM local time for Designed Services.
(3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design
Resale Centrex, non-designed UNE-, Unbundled Loops, and non-designed, flow-throughLNP.
(4) Retail orders for comparable non-designed services cannot be received after closing time, so
the cutoff time is essentially the business office closing time.
For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on
holidays, and do not flow through, the application date (and time) is the next, non-weekend
business day.
Automatic Location Information (All) - The feature of E911 that displays at the Public Safety
Answering Point (PSAP) the street address of the calling telephone number. This feature requires a
data storage and retrieval system for translating telephone numbers to the associated address. All
may include Emergency Service Number (ESN), street address, room or floor, and names of the
enforcement, fire and medical agencies with jurisdictional responsibility for the address. The
Management System (E911) database is used to update the Automatic E911 Location Informationdatabases.
Bill Date - The date shown at the top of the bill, representing the date on which awest begins to :'
. close the bill.
Blocking - Condition on a telecommunications network where, due to a maintenance problem oran
traffic volumes exceeding trunking capacity in a part of the network, some or all originating or
terminating calls cannot reach their final destinations. Depending on the condition and the part of the
network affected , the network may make subsequent attempts to complete the call or the call may be
completely blocked. If the call is completely blocked , the calling party will have to re-initiate the call
attempt.
Business Day - Workdays that awest is normally open for business. Business Day = Mondaythrough Friday, excluding weekends and awest published Holidays including New Year s Day,
Memorial Day, July 4 , Labor Day, Thanksgiving and Christmas. Individual measurement definitions
may modify (typically expanding) this definition as described in the Notes section of the measurement
definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared, meaning the
customer is "back in service
Closed Trouble Report - A trouble report -that has been closed out from a maintenance center
perspective, meaning the ticket is closed in the trouble reporting system following repair of the
trouble.
Code Activation (Opening) - Process by which new NPAlNXXs (area code/prefix) is defined
through software translations to network databases and switches, in telephone networks. Code
activation (openings) allow for new groups of telephone numbers (usually in blocks of 10 000) to bemade available for assignment to an ILEC's or CLEC's customers, and for calls to those numbers to
be passed between carriers.
Common Channel Signaling System 7 (CCSS7) - A network architecture used to for the exchange
of signaling information between telecommunications nodes and networks on an out-of-band basis.
Information exchanged provides for call set-up and supports services and features such as CLASS
and database query and response.
Common Transport - Trunk groups between tandem and end office switches that are shared by
more than one carrier, often including the traffic of both the ILEC and several CLECs.
Completion - The time in the order process when the service has been provisioned and service is
available.
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 101
DEFINITION OF TERMS (continued)
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that the
requested service order activity is complete.
Coordinated Customer Conversion -- Orders that have a due date negotiated between the ILEC
the CLEC, and the customer so that work activities can be performed on a coordinated basis under
the direction of the receiving carrier.
Customer Requested Due Date - A specific due date requested by the customer which is either
shorter or longer than the standard interval or the interval offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service opens when
notified that a customer has a problem with their service. Once resolved , the disposition of the
trouble is changed to closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single customer, carrier
or pair of carriers used to exchange switched or special, local exchange, or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or time.
Directory Assistance Database - A database that contains subscriber records used to provide live
or automated operator-assisted directory assistance. Including 411 555-1212 , NPA-555-1212.
Directory Listings - Subscriber information used for DA and/or telephone directory publishing,
including name and telephone number, and optionally, the customer s address.
DS-- Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps , but
occasionally at 56 kbps.
DS-- Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
D8-- Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOC) the ILEC sends the CLEC
identifying the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly connected
and offered.
Final Trunk Groups - Interconnection and interoffice trunk groups that do not overflow traffic to
other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC that it has
received the CLECs service request, created a service order, and assigned it a due date.
, Flow-Through The term used to describe whether a LSR electronically is passed from the OSSinterface system to the ILEC legacy system to automatically create a service order. LSRs that do notflow through require manual intervention for the service order to be created in the ILEC legacysystem.
Interval Zone 1/Zone 2 - Interval Zone 1 areas are wire centers for which awest specifies shorter
standard service intervals than for Interval Zone 2 areas.
Installation - The activity performed to activate a service.
Installation Troubles - A trouble, which is identified after service order activity and installation, has
completed on a customer s line. It is likely attributable to the service activity (within a defined time
period).
Interconnection Trunks - A network facility that is used to interconnect two switches generally of
different local exchange carriers
Inward Activity - Refers to all orders for new or additional lines/circuits. For change order types
additional lines/circuits consist of all C orders with "I" and "T" action coded line/circuit USOCs that
represent new or additional lines/circuits, including conversions from retail to CLEC and CLEC to
CLEC.
Jeopardy - A condition experienced in the service provisioning process which results potentially in
the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy has been
identified.
Lack of Facilities - A shortage of cable facilities identified after a due date has been committed to a
customer, including the CLEC. The facilities shortage may be identified during the inventory
assignment process or during the service installation process, and typically triggers a jeopardy.
Local Exchange Routing Guide (LERG) - A Bellcore master file that is used by the telecom
industry to identify NPA-NXX routing and homing information, as well as network element and
equipment designations. The file also includes scheduled network changes associated with activity
within the North American Numbering Plan (NANP).
Local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area that
terminates to another LEC in a local calling area.
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 1 02
DEFINITION OF TERMS (continued)
Local Number Portability (formerly defined under Permanent Number Portability and alsoknown as -Long Term Number Portability) - A network technology which allows end user
customers to retain their telephone number when moving their service between local serviceproviders. This technology does not employ remote call forwarding, but actually allows thecustomers telephone number to be moved and redefined in the network of the new service provider.The activity to move the telephone number is called "porting.
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order services or to
request a change(s) be made to existing services.
MSAlNon-MSA - Metropolitan Statistical Area is a government defined geographic area with a
population of 50 000 or greater. Non-Metropolitan Statistical Area is a government defined, geographic area with population of less than 50 000. Qwest depicts MSA Non-MSA based on NPANXX. Where a wire center is predominantly within an MSA, all lines are counted within the MSA.
Mechanized Bill - A bill that is delivered via electronic transmission.
NXX, NXX Code or Central Office Code - The three digit switch entity indicator that is defined by
the "
, "
, and "F" digits of a 10-digit telephone number within the NANP. Each NXX Code
contains 10 000 station numbers.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog residential and
business services. Can include feature capabilities (e., CLASS features).
Projects - Service requests that exceed the line size and/or level of complexity which would allow for
the use of standard ordering and provisioning processes. Generally, due dates for projects are
negotiated, coordination of service installations/changes is required and automated provisioning may
not be practical.
Query Types - Pre-ordering information that is available to a CLEC that is categorized according
standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in the installation of a collocation arrangementwhen all "operational" work has been completed. Operational work consists of the following as
applicable to the particular type of collocation:
Cage enclosure complete;
. DC power is active (including fuses available, BDFB (Battery Distribution Fuse Board) in place
and cables between the CLEC and power terminated);
Primary AC outlet in place;
Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between the
Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving the
CLEC). and
The following items complete, subject to the CLEC having made required payments to Qwest
(e., final payment):. (If the requiredCLEC payments have not been made, the following items
are not required for RFS):
Key turnover made available to CLEC.
APOT/CFA complete , as definedlrequired in the CLEC's interconnection agreement
and
Basic telephone service and other services and facilities complete, if ordered by CLEC intime to be provided on the scheduled RFS date (per Qwest's published standard installation
intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order (typically
determined by regulatory rulings, contract terms, or negotiations with CLEC) to indicate when
collocation installation is scheduled to be ready for service, as defined above.
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it does not
meet certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not
included in the LSR; and (2) content, which occur if invalid data is provided in a field. A rejected
service request must be corrected and re-submitted before provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same telephonenumber/circuit 10 and at the same premises address within 30 days. The original report can be any
category, including excluded reports, and can carry any disposition code.
Service Group Type - The designation used to identify a category of similar services
, .
, UNEloops.
Service Order - The work order created and distributed in ILECs systems and to ILEC work groupsin response to a complete, valid local service request.
Qwest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 1 03
DEFINITION OF TERMS (continued)
Service Order Type - The designation used to identify the major types of provisioning activities
associated with a local service request.
Standard Interval- The interval that the ILEC publishes as a guideline for establishing due dates for
provisioning a service request. Typically, due dates will not be assigned with intervals shorter thanthe standard. These intervals are specified by service type and type of service modification
requested. ILECs publish these standard intervals in documents used by their own service
representatives as well as ordering instructions provided to CLECs in the Owest Standard IntervalGuidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior
to the date and time the initial report has a status of "closed.
Tandem Switch - Switch used to connect and switch trunk circuits between and among Central
Office switches.
Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on
customer s service to the time service is fully restored to the customer.
Unbundled Network Element - Platform (UNE-P) - Combinations of network elements, including
both new and conversions, involving POTS (Le., basic services providing dial tone).
Unbundled Loop - The Unbundled Loop is a transmission path between a Owest Central OfficeDistribution Frame, or equivalent, and the Loop Demarcation Point at an end user premises. LoopDemarcation Point is defined as the point where Owest owned or controlled facilities cease, and
CLEC, end user, owner or landlord ownership of facilities begins.
Usage Data - Data generated in network nodes to identify switched call data on a detailed or
summarized basis. Usage data is used to create customer invoices for the calls.
Owest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 104
GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ACD Automatic Call Distributor
ADSL Asymmetric Digital Subscriber Line
All Automatic Line Information (for 911/E911 systems)
ASR Service Request (processed via Exact system)"
BRI Basic Rate Interface (type of ISDN service)
CABS Carrier Access Billing System
CKT Circuit
CLEC Competitive Local ExchanQe Carrier
Central Office
CPE Customer Premises Equipment
CRIS Customer Record Information System
CSR Customer Service Record
Directory Assistance
Decibel
Database
DSO DiQital Service 0
DS1 DiQital Service
DS3 DiQital Service 3
E911 MS E911 ManaQement System
EAS Extended Area Service
EB- T A Electronic BondinQ - Trouble Administration
EDI Electronic Data InterchanQe
EELS Enhanced Extended Loops
EmerQency Services (for 911/E911)
FOC Firm Order Confirmation
GUI Graphical User Interface
HDSL HiQh-Bit-Rate DiQital Subscriber Line
HICAP High Capacity DiQital Service
IEC InterexchanQe Carrier
ILEC Incumbent Local ExchanQe Carrier
INP Interim Number Portability
IOF Interoffice Facilities (refers to trunk facilities located between
awest central offices)
ISDN InteQrated Services Diaital Network
IMA Interconnect Mediated Access
LATA Local Access Transport Area
LERG Local Exchange Routina Guide
LlDB Line Identification Database
LIS Local Interconnection Service Trunks
LNP Long Term Number Portability
LSR Local Service Request
Service Order Types - - N (new), T (to or transfer), C
(chanQe)
NANP North American Numberina Plan
NOM Network Data Mover
NPAC Number Portability Administration Center
NXX Telephone number prefix
OBF OrderinQ and Billing Forum
awest Idaho SGA T Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 1 05
GLOSSARY OF ACRONYMS (continued)
ACRONYM DESCRIPTION
OOS Out of service (type of trouble condition)
OSS Operations Support Systems
PBX Private Branch Exchanae
PON Purchase Order Number
POTS Plain Old Telephone Service
PRI Primary Rate Interface (type of ISDN service)
RFS Ready for Service (refers to collocation installations)
SIA SAAFE (Strategic Application Architecture Framework and
Environment) Information Access
SOP Service Order Processor
SOT Service Order Type
SS7 Sianaling System 7
STP Sianaling Transfer Point
Telephone Number
UDIT Unbundled Dedicated Interoffice Transport
UNE Unbundled Network Element
UNE-Unbundled Network Element - Platform
VRU Voice Response Unit
WFA Work Force Administration
XDSL (x) Digital Subscriber Line. (The "" prefix refers to DSL
generically. An "" replaced by an "A" refers to Asymmetric
DSL, and by an "H" refers to Hiah-bit-rate OSlo)
Owest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 1 06
APPENDIX A
PO-20 Feature Detail Fields
Feature Detail
Resale and UNE-P (POTS and Centrex 21):
CFN
Validate the call forwarding TN
CFNB
Validate the call forwarding TN
CFND
Validate the call forwarding TN
RCYC
FID associated with a call forwarding don t answer USCG that determines how many rings before the call
forwards to the TN provided with the GFN or GFND FIDs.
HLN (HLA Hot Line)
FID associated with the USCG HLA (which is on our USCG list to validate.) The Hot Line feature call
forwards automatically to a pre-programmed number. This TN is provided following the HLN FID. The
data provided in the Feature Detail section on the LSR will be validated against the HLN FID on the
service order to determine whether the FID is present and the TN provided on the LSR with the FID is
correct on the service order.
LINK (HME CALL FORWARDING TO CELLULAR)
FID associated with the USCG HME (which is on our USCG list to validate.) The HME feature call
forwards a call from the landline telephone number to a cellular telephone number. The LlNKFID, along
with the PGS telephone number provided in the Feature Detail section on the LSR, will be validated
against the LINK FID on the service order to determine whether the FID is present and the telephone
number provided on the LSR matches the telephone number on the service order.
DES on DID MSS
If the GLEG requests a DID voice mailbox the DID number will follow the FID DES on the LSR in the
Feature Detail section and on the service order. The DES FID along with the DID telephone number
provided in the Feature Detail section on the LSR will be validated against the DES FID on the service
order to determine whether the FID is present and the DID telephone number provided on the matches
the telephone number on the service order.
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 107
APPENDIX A (continued)
TN on Custom Ring USOC (RGG1A etc.
We currently have 9 custom ring USOCs on our PO-20 USCG list. Along with the custom ring USCG is
the TN FID. The TN FID along with the custom ring telephone number provided in the Feature Detail
section on the LSR will be validated against the TN FID on the service order to determine whether the
FID is present and the custom ring telephone provided on the LSR with the FID is correct on the service
order. (The validation would only apply if the USCG and FID were present in the Feature Detail section of
the LSR.
CAS (If provided on LSR for SEA)
Call Screening Code Assignment is a FID associated with the selective class of call feature (which is on
our USCG list to validate.) Along with the CAS FID is a two-digit number that indicates what type of
screening is being requested. The CAS FID along with a two-digit number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USCG and that the two-digit number matches the two-digit number provided on the
LSR.
WW (if provided on LSR for TFM)
Working With is a FID associated with the transfer mailbox feature (which is on our USCG list to validate.
Along with the WW FID is a ten-digit number that indicates where the voice mailbox is located. The WW
FID along with the ten-digit number is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that the ten-
digit number matches the ten-digit number provided on the LSR.
MBOA (if provided on LSR for VFN)
Mailbox out-dial notification is a FID associated with the message notification feature (which is on our
USCG list to validate.) Along with the MBOA FID is a two-digit alphanumeric combination that indicates
where the notification will be sent (Le., identifies pager type:) The MBOA FID along with the two-digit
alphanumeric combination is provided in the Feature Detai! section on the LSR. The PO-20 review will
validate that the FIDis floated on the service order behind the feature USCG and that the two-digit
alphanumeric matches the two-digit alphanumeric provided on the LSR.
DES on VGT (if provided on LSR)
Description is a FID associated with the scheduled greeting feature (which is on our USCG list to
validate.) Along with the DES FID is a ten-digit telephone number that reflects the DID mailbox number.
The DESFID along with the ten-digit telephone number is provided in the Feature Detail sectionon the
LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USCG
and that the ten-digit telephone number matches the ten-digit telephone number provided on the LSR.
WL (WLS Warm Line)
Warm line timeout is a FID associated with the warm line feature. Along with the WL T FID is a one or two
numeric value that indicates the number of seconds that must elapse before the DMS-100 switch sets up
the connection for a warm line service number. The WL T FID along with the one or two numeric value is
provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated
on the service order behind the feature USCG and that the one or two numeric value matches the one or
two numeric value provided on the LSR.
Owest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 108
APPENDIX A (continued)
FIDs associated with WFA (800 service line feature which is on our usee list to validate):
SIT (if provided on LSR for WFA)
Special identifying telephone number is a FID associated with the 800 service line feature. Along
with the SIT FID is a ten-digit telephone number that reflects the 800, 888, 877, or 866 service
line feature. The SIT FID along with the ten-digit telephone number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature usee and that the ten-digit telephone number matches the ten-digit
telephone number provided on the LSR.
SIS (if provided on LSR for WFA)
Special Identifying Telephone Number Supplemental is a FID associated with the 800 service line
feature. The SIS FID along with a one-digit number is provided in the Feature Detail section on
the LSR. The PO-20 review will validate that the FID is floated on the service order behind the
feature usee and that the one-digit number matches the one-digit number provided on the LSR.
ELN (if provided on LSR for WFA)
800 Service listed name is a FID associated with the 800 service line feature. Along with the ELN
FID is a listed name, which follows the format of a business name. The ELN FID along with the
name is provided in the Feature Detail section on the LSR. The PO-20 review will validate that
the FID is floated on the service order behind the feature usee and that the name matches the
name provided on the LSR.
ELA (if provided on LSR for WFA)
800 listed address is a FID associated with the 800 service line feature. Along with the ELA FID
is an address, which follows the format of a listed address plus LATA, State, and ZIP code. The
ELA FID along with the address is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature usee and that
the address matches the address provided on the LSR.
OS (if provided on LSR for WFA)
Area of service is a FID associated with the 800 service line feature. Along with the AOS FID are
one to two alphanumeric characters and three numeric characters which represents LATA and
Ae of the address. The AOS FID along with the additional characters are provided in the Feature
Detail section on the LSR. The PO-20 review will' validate that the FID is floated on the service
order behind the feature usee and that the additional characters match the additional characters
provided on the LSR.
ALC (if provided on LSR for WFA)
IntraLATA carrier is a FID associated with the 800 service line feature. It indicates the IntraLATA
carrier for the 800 service. Along with the ALe FID is the three-digit code (OTe) for the
IntraLA T A carrier. The ALe FID along with the three-digit code is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature usee and that the three-digit code matches the three-digit code provided on
the LSR.
awest Idaho SGAT Third Revision, Sixth Amended Exhibit B September 15, 2004 Page 109
APPENDIX A (continued)
Resale and UNE-P Centrex 21
FIDs associated with S03, S05, SFB, C2T AX (Electronic Business Set USOCs which are on ourUSOC list to validate):
KEY (If provided on LSR for Electronic Business Set EBS USOCs)Key Designation (KEY number) is a FID associated with the Electronic Business Set feature.
Along with the KEY FID is a numeric value that indicates the key designated for different features
or lines on the EBS. The KEY FID along with the numeric value is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USCG and that the numeric value matches the numeric value provided on the
LSR.
MADN (If provided on LSR for Electronic Business Set EBS USOCs)Multiple Appearance Directory Number Gall Arrangement is a FID associated with the Electronic
Business Set feature. Along with the MADN FID is a set of alpha values that indicate the typeappearance and ring status desired for different features or lines on the EBS. The KEY FID alongwith the alpha values is provided in the Feature Detail section on the LSR. The PO-20 review willvalidate that the FID is floated on the service order behind the feature USCG and that the alpha
values match the alpha values provided on the LSR.
ROL (If provided on LSR for Electronic Business Set EBS USOCs)
Ring On Line is a FID associated with the Electronic Business Set feature. Along with the ROLFID is an alpha value that indicates if the line will ring (Y or N). The ROL FID along with the alpha
value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that theFID is floated on the service order behind the feature USCG and that the alpha value matches the
alpha value provided on the LSR.
TTYD (If provided on LSR for C2T AX)
Terminal Type is a FID associated with the adjunct module feature. Along with the TTYD FID is a
4 character alpha value based on customer equipment. The TTYD FID along with the 4 character
alpha value is provided in the Feature Detail section on the LSR. The PO-20 review will validatethat the FID is floated on the service order behind the feature USCG and that the 4 character
. alpha value matches the 4 character alpha value provided on the LSR.
Owest Idaho SGA T Third Revision , Sixth Amended Exhibit B September 15, 2004 Page 110
Exhibit K
PERFORMANCE ASSURANCE PLAN
Introduction
As set forth in this Agreement, Owest and CLEC voluntarily agree to the
terms of the following Performance Assurance Plan ("PAP"), prepared in conjunction
with Owest's application for approval under Section 271 of the Telecommunications
Act of 1996 (the "Act") to offer in-region long distance service.
Plan Structure
The PAP is a two-tiered , self-executing remedy plan. GLEG shall be provided
with Tier 1 payments if, as applicable, Qwest does not provide parity between the
service it provides to GLEG and that which it provides to its own retail customers , or
Qwest fails to meet applicable benchmarks.
As specified in section 7., if Qwest fails to meet parity and benchmarkstandards on an aggregate GLEC basis, Owest shall make Tier 2 payments to a
Fund established by the state regulatory commission or, if required by existing law, to
the state general fund.
As specified in sections 6.0 and 7.0 and Attachments 1 and 2, payment is
generally on a per occurrence basis , (Le., a set dollar payment times the number of
non-conforming service events). For the performance measurements which do not
lend themselves to per occurrence payment payment is on a per measurement
basis , (i.e., a set dollar payment). The level of payment also depends upon the
number of consecutive months of non-conforming performance, (Le., an escalating
. payment the'longertheduration of non-conforming performance).
Owest shall be in conformance with the parity standard when service Owest
provides to CLEC is equivalent to that which it provides to its retail customers. ThePAP relies upon statistical scoring to determine whether any difference between
CLEC and Owest performance results is significant, that is, not attributable to simple
random variation. Statistical parity shall exist when performance results for GLEC
and for Owest retail analogue result in a z-value that is no greater than the critical z-
values listed in the Critical Z-Statistical Table in section 5.
For performance measurements that have no Owest retail analogue, agreed
upon benchmarks shall be used. Benchmarks shall be evaluated using a "stare and
compare" method. For example, if the benchmark is for a particular performance
measurement is 950/0 or better, Owest performance results must be at least 950/0 to
meet the benchmark. Percentage benchmarks will be adjusted to round the
allowable number of misses up or down to the closest integer, except when a
benchmark standard and low CLEC volume are such that a 100% performance result
would be required to meet the standard and has not been attained. In such a
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 1-
Exhibit K
situation, the determination of whether Owest meets or fails the benchmark standard
will be made using performance results for the month in question , plus a sufficient
number of consecutive months so that a 1000/0 performance result would not be
required to meet the standard. For purposes of section 6.2, a meet or fail determined
by this procedure shall count as a single month.
Performance Measurements
The performance measurements included in the PAP are set forth
Attachment 1. Each performance measurement identified is defined in the
Performance Indicator Definitions ("PI Ds ) developed in the ROC Operational
Support System ("OSS") collaborative, and which are included in the SGA T at Exhibit
B. The measurements have been designated as Tier 1 , Tier 2 , or both Tier 1 and
Tier 2 and given a High , Medium , or Low designation.
Statistical Measurement
Owest uses a statistical test, namely the modified "test " for evaluating the
difference between two means (i.e., Owest and GLEC service or repair intervals) or
two percentages (e., Owest and CLEC proportions), to determine whether a parity
condition ,exists between the results for Owest and the GLEG(s). The modified z"
tests shalt be applicable if the number of data points are greater than 30 for a giver~
measurement. For testing measurements for which the number of data points are 30
or less, Owest will use a permutation test to determine the statistical significance of
the difference between Owest and GLEG.
2 "Owest shall'be, in "conformance'when the monthly performance 'results for
parity measurements (whether in the form of means, percents, or proportions and at
the equivalent level of disaggregation) are such that the calculated z-test statistics
are not greater than the critical z-values as listed in Table 1 , section 5.
Owest shall be in conformance with benchmark measurements when the
monthly performance result equals or exceeds the benchmark, if a higher value
means better performance, and when the monthly performance result equals or is
less than the benchmark if a lower value means better performance.
The formula for determining parity using the modified z-test is:
z = 01 FF O'DIFF
Where:
01 FF = MQwest - MCLEC
MQWEST = owest average or proportion
Qwest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 2-
Exhibit K
MCLEC = CLEC average or proportion
crOIFF = square root Dcr Qwest(1/ n CLEC + 1/ n Owest))
0west = calculated variance for Qwest
nOwest = number of observations or samples used in Qwest
measu rement
nCLEC = number of observations or samples used in CLEC
measurement
The modified z-tests will be applied to reported parity measurements that contain
more than 30 data points.
In calculating the difference between Owest and CLEC performance, the above
formula applies when a larger Owest value indicates a better level of performance.
cases where a smaller Owest value indicates a higher level of performance, the order
is reversed , Le., MCLEC - MowEsr.
For parity measurements where the number of data points is 30 or less
Owest will apply a permutation test to test for statistical significance. Permutation
analysis will be ~pplied to calculate the z-statistic using the following logic:
Calculate the modified z-statistic for the actual arrangement of the data
Pool and mix the CLEC and Owest data sets
Perform the following 1000 times:
Randomly subdivide the pooled data sets into two pools, one the ,same
size as the original CLEC data set (nCLEC) and one reflecting the
remaining data points, and one reflecting the remaining data points
(which is equal to the size of the original Owest data set or nOWEST).
Compute and store the modified z-test score (Zs) for this sample.
Count the number of.. times the z-statistic for a permutation of the data
. greater than the actual modified z-statistic
Compute the fraction of permutations for which the statistic for the rearranged
data is greater than the statistic for the actual samples
If the fraction is greater than a, the significance level of the test, the hypothesis of no
difference is not rejected , and the test is passed. The a shall be .05 when the critical
z value is 1.645 and .15 when the critical z value is 1.04.
Critical Z-Value
The following table shall be used to determine the critical z-value that is
referred to in section 6.0. It is based on the monthly business volume of the CLEC
Qwest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 3-
Exhibit K
for the particular performance measurements for which statistic testing is being
performed.
TABLE 1: CRITICAL Z.VALUE
CLEC volume LIS Trunks UDITs All Other
(Sample size)Resale, UBL-DS 1 and DS-
04*645
11-645 645
151-300
301-600
601-3000
3001 and above
The 1.04 applies for individual month testing for performance measurements
involving LIS trunks and OS-. and 08-3 that are UDITs, Resale , or Unbundled
. Loops. The performance measurements are OP-3d/e , OP-4d/e , OP-, OP-4/5
MR-5a/b, MR-7d/e, and MR-
For purposes of determining consecutive month misses, 1.645 shall be used. Where
performance measurements disaggregate to zone 1 and zone 2, the zones shall be
combi~ed for purposes of statistical t~sting.
Tier 1 Payments to CLEC
Tier payments to CLEC shall be made solely for the performance
measu rements designated as Tier 1 on Attachment 1. The payment amount for non-
conforming service varies depending' upon the ' designati6n of performance
measurements as High , Medium , and Low and the duration of the non-conforming
service condition as described below. Non-conforming service is defined in section
Determination of Non-Conforming Measurements: The number of
performance . measurements that are determined to be non-conforming and,
therefore, eligible for Tier 1 payments, are limited according to the critical z-value
shown in Table 1, section 5.0. The critical z-values are the statistical standard that
determines for each CLEC performance measurement whether awest has met
parity. The critical z-value is selected from Table 1 according to the monthly GLEC
volume for the performance measurement. For instance, if the GLEC sample size for
that month is 100, the critical z-value is 1.645 for the statistical testing of that parity
performance measurement.
Determination of the Amount of Payment: Tier 1 payments to GLEC, except
as provided for in sections 6.3 and 10., are calculated and paid monthly based on
the number of performance measurements exceeding the critical z-value. Payments
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15 2004 - 4-
Exhibit K
will be made on either a per occurrence or per measurement basis , depending upon
the performance measurement, using the dollar amounts specified in Table 2 below.
The dollar amounts vary depending upon whether the performance measurement is
designated High Medium, or Low and escalate depending upon the number of
consecutive months for which Owest has not met the standard for the particular
measu rement.
The escalation of payments for consecutive months of non-conforming
service will be matched month for month with de-escalation of payments for every
month of conforming service. For example, if Owest has four consecutive monthly
misses" it will make payments that escalate from month 1 to month 4 as shown inTable 2: If, in the next month , service meets the standard Owest makes no
payment. A payment "indicator" de-escalates down from month 4 to month 3.
Owest misses the following month, it will make payment at the month 3 level of Table
2 because that is where the payment "indicator" presently sits. If Qwest misses again
the following month , it will make payments that escalate back to the month 4 level.
The payment level will de-escalate back to the original month level only upon
conforming service sufficient to move the payment "indicator" back to the month
level.
For those performance measurements listed on Attachment 2
Performance Measurements Subject to Per Measurement Caps " payment to a
CLEC ih a single month shall not exceed the amount listed in Table 2 below for the
Per Measurement" category. For those performance measurements listed on
Attachment 2 as "Perforrflance Measurements Subject to Per Measurement
Payments " payment to a CLEC will be the amount set forth in Table 2 below under
the section labeled "per measurement."
, TABLE 2: TIER-1 PAYMENTS TO CLEC
Per Occurrence
Measurement Group Month Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
, month
High $150 $250 $500 $600 $700 $800
Medium $ 75 $150 $300 $400 $500 $600
Low $ 25 $ 50 $100 $200 $300 $400
Per Measurement
Cap
Measurement Group Month Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
month
High $25 000 $50 000 $75,000 $100 000 $125,000 $150,000
Medium $10 000 $20 000 $30 000 $ 40,000 $ 50,000 $ 60 000
Low $ 5,000 $10,000 $15 000 $20,000 $ 25,000 $ 30,000
Owest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 5-
Exhibit K
For collocation, CP-2 and CP-4 performance measurements shall be relied
upon for delineation of collocation business rules. For purposes of calculating Tier
payments, collocation jobs and collocation feasibility studies that are later than the
due date will have a per day payment applied according to Table 3. The per day
payment will be applied to any collocation job in which the feasibility study is provided
or the collocation installation is completed later than the scheduled date. The
calculation of the payment amount will be performed by applying the per day
payment amounts as specified in Table 3. Thus, for days 1 through 10 , the payment
is $150 per day. For days 11 through 20, the payment is $300 per day and so on.
TABLE 3: TIER-1 COLLOCATION PAYMENTS TO CLECS
Days Late Completion Date Feasibility Study
1 to 10 days $150/day $45/day
11 to 20 days $300/day $90/day
21 to 30 days $450/day $135/day
31 to 40 days $600/day $180/day
More than 40 days 000/day $300/day
A minimum payment calculation shall be performed at the end of each year
for each CLEC with annual order volumes of no more than 1,200. The payment shall
be calculated by multiplying $2 000 by the number of months in which at least one
payment was due to the GLEC. To the extent that the actual CLEG payment for theyear is less than the product of the preceding calculation Qwest shall make an
additional payment equal to the difference.
Tier 2 Payments to the State
Payments to the State shall be limited to the performance measurements
designated in section 7.4 for Tier 2 per measurement payments and in Attachment
for per occurrence payments and which have at least 10 data points each month for
the period payments are being calculated. Similar to the Tier 1 structure, Tier 2
measurements are categorized as High , Medium, and Low and the amount of
payments for non-conformance varies according to this categorization.
Determination of Non-Conforming Measurements: ' The determination of non-
conformance will be based upon the aggregate of all CLEC data for each Tier 2
performance measurement. Non-conforming service is defined in section 4.2 (for
parity measurements) and 4.3 (for benchmark measurements), except that a 1.645
critical z-value shall be used for Tier 2 parity measurements that have Tier
counterparts. The critical z-value is the statistical standard that determines for each
performance measurement whether Qwest has met parity.
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15 2004 - 6-
Exhibit K
Determination of the Amount of Payment: Except as provided in section 7.Tier 2 payments are calculated and paid monthly based on the number performance measurements failing performance standards for a third consecutive
month , or if two out of three consecutive months in the 12 month period have been
missed , the second consecutive month for Tier 2 measurements with Tier counterparts. For Tier 2 measurements that do not have Tier 1 counterparts
payments are calculated and paid monthly based on the number of performance
measurements exceeding the critical z-values, identified in section 5., in any single
month. Payment will be made on either a per occurrence or per measurement basis
whichever is applicable to the performance measurement , using the dollar amounts
specified in Table 4 or Table 5 below. Except as provided in section 7., the dollaramounts vary depending upon whether the performance measurement is designated
High , Medium , or Low.
For those Tier 2 measurements listed on Attachment 2 as "Performance
Measurements Subject to Per Measurement Caps " payment to the State in a single
month shall not exceed the amount listed in Table 4 for the "Per Measurement"
category.
TABLE 4: TIER-2 PAYMENTS TO STATE FUNDS
Per Occurrence
Measurement Group
High
$500
Medium
$300
Low
$200
Per MeasurementiCa
Measurement Grou
Hi h
Medium
Low
$75 000
$30 000
$20 000
Performance Measurements Subject to Per Measurement Payment: The
following Tier 2 performance measurements shall have their performance results
measured on a region-wide (14 state) basis. Failure to meet the performancestandard, therefore, will result in a per measurement payment in each of the Qwestin-region 14 states adopting this PAP. The performance measurements are:
GA-1: Gateway Availability - IMA-GUI
GA-2: Gateway Availability - IMA-EDI
GA-3: Gateway Availability - EB- T A
GA-4: System Availability EXACT
GA-6: Gateway Availability - GUI-RepairPO-1: Pre-Order/Order Response Times
OP-2: Call Answered within Twenty Seconds - Interconnect ProvisioningCenter
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15 2004 - 7-
Exhibit K
MR-2: Calls Answered within Twenty Seconds -Interconnect Repair Center
GA-1 has two sub-measurements: GA-, and GA-1 D. PO-1 shall have two sub-
measurements: PO-1A and PO-18. PO-1A and PO-18 shall have their transactiontypes aggregated together.
For these measurements, Owest will make a Tier 2 payment based upon monthly
performance results according to Table 5: Tier 2 Per Measurement Payments to
State Funds.
TABLE 5: TIER-2 PER MEASUREMENT PAYMENTS TO STATE FUNDS
Measuremen Performance State Payment 14 State Payment
GA-1 ,1 % or lower 000 $14 000
::::-1 % to 30 $10 000 $140 000
::::-30/0 to 50/0 $20 000 $280 000
::::-50/0 $30 000 $420 000
PO-2 sec. Or less 000 $14 000
::::-2 sec.000 $70 000
sec.
::::-5 sec. to 10 $10~OOO $140 000
sec.
::::-1 0 sec.$15,000 $210 000
OP-2/MR-1 % or lower 000 $14 000
::::-1% to 3%$5,000 $70,000
::::-3% to 5%$10 000 $140 000
::::-5%$15 000 $210 000
Step by Step Calculation of Monthly Tier 1 Payments to CLEC
Application of the Critical Z-Values: Owest shall identify the Tier parityperformance measurements that measure the ~ervice provided to CLEC by Owest for
the month in question and the critical z-value from Table 1 in section 5.0 that shall be
used for purposes of statistical testing for each particular performance measurement.
The statistical testing procedures described in section 4.0 shall be applied. For the
purpose of determining the critical z-values, each disaggregated category of a
performance measurement is treated as a separate sub-measurement. The critical
z-value to be applied is determined by the CLEC volume at each level of
disaggregation or sub-measurement.
Performance Measurements for which Tier 1 Payment is Per Occurrence:
Performance Measurements that are Averages or Means:
Qwest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 8-
Exhibit K
1 Step 1: For each performance measurement, the average or the mean that
would yield the critical z-value shall be calculated. The same denominator as the oneused in calculating the z-statistic for the measurement shall be, used. (For
benchmark measurements, the benchmark value shall be used.
2 Step 2: The percentage differences between the actual averages and the
calculated averages shall be calculated. The calculation is 10 diff = (CLEC result
Calculated Value )/Calculated Value. The percent difference shall be capped at a
maximum of 1000/0. In all calculations of percent differences in sections 8.0 and 9.
the calculated percent differences is capped at 100%.
2 Step 3: ' For each performance measurement, the total number of data points
shall be multiplied by the percentage calculated in the previous step and the per
occurrence dollar amounts from the Tier 1 Payment Table shall determine the
payment to the CLEC for each non-conforming performance measurement.
Performance Measurements that are Percentages:
1 Step 1: For each performance measurement, the percentage that would yield
the critical z-value shall be calculated. The same denominator as the one used in
calculating the z- statistic for the measurement shall be used. (For benchmark
measurements , the benchmark value shall be used.
2 Step 2: The difference between the actual,p~rcentages for the CLEC and the
calculated percentages shall be determined.
3 Step 3: For each performance measurement, the total number of data points
shall be multiplied by the difference in percentage calculated in the previous step,and the per occurrence dollar amount taken ,from the Tier 1 PaymentTable~'
determine the payment to the CLEC for each non-conforming performance
measu rement.
Performance Measurements that are Ratios or Proportions:
1 Step 1: For each performance measurement,the ratio that would yield the
critical z-value shall be calculated. The same denominator as the one used in
calculating the z-statistic for the measurement shall be used. (For benchmark
measurements, the benchmark value shall be used.
2 Step 2: The absolute difference between the actual rate for the CLEC and
the calculated rate shall be determined.
3 Step 3: For each performance measurement, the total number of data points
shall be multiplied by the difference calculated in the previous step, and the per
occurrence dollar amount taken from the Tier 1 Payment Table , to determine the
payment to the CLEC for each non-conforming performance measurement.
Owest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 9-
Exhibit K
Performance Measurements for which Tier 1 Payment is Per Measure:
For each performance measurement where awest fails to meet the standarq,the payment to the CLEC shall be the dollar amount shown on the "per measure
portion of Table 2: Tier 1 Payments to CLEC.
Step by Step Calculation of Monthly Tier 2 Payments to State Funds
Application of the Critical Z-Value: Owest shall identify the Tier 2 parity
performance measurements that measure the service provided by Owest to allCLECs for the month in question. The statistical testing procedures described
section 4.0 shall be applied , except that a 1.645 critical z-value shall be used for Tierparity measurements that have Tier 1 counterparts For Tier 2 paritymeasurements that do not have Tier 1 counterparts , the statistical testing procedures
described section 4.0 shall be applied using the critical z-values identified in section
To determine if Tier 2 payments for performance measurements listed onAttachment 1 shall be made in the current month, the following shall be determined.
For Tier 2 measurements that have Tier 1 counterparts, it shall be determined
whether awest missed the performance standard for three consecutive months, or if
awest has missed the standard in any two out of three co!)secutive months for the 12
month period and for an additional two consecutive months. For Tier 2measurements that do not have Tier 1 counterparts, it shall be determined whetherawes! missed the performance standard for single month. If any of these
conditions are met and there are at least 10 data points for the measurement in each
. month, a Tier 2 payment will be calculated and paid as described "below ,and will
continue in each succeeding month until awest's performance meets the applicable
standard. For Tier 2 measures that have Tier 1 counterparts, the most recent three
months of nonconforming performance data that results in payment liability shall be
averaged to determine payment.
Performance Measurements for which Tier 2 Payment is Per Occurrence:
Performance Measurements that are 'Averages or Means:
1 Step 1: The monthly average or the mean for each performance
measurement that would yield the critical z-value for each month shall be calculated.The same denominator as the one used in calculating the z-statistic for themeasurement shall be used. (For benchmark measurements, the benchmark value
shall be used.
2 Step 2: The percentage difference between the actual averages and thecalculated averages for the relevant month(s) shall be calculated. The calculation
for parity measurements is % diff = (actual average - calculated average)/calculated
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15,2004 10-
Exhibit K
average. The percent difference shall be capped at a maximum of 1000/0. In all
calculations of percent differences in section 8.0 and section 9., the calculated
percent difference is capped at. 1 000/0.
3 Step 3: For each performance measurement, the total number of data points
for the relevant month(s) shall be multiplied by the percentage calculated in the
previous step. The amount (average amount, if more than one month) (rounded to
the nearest integer) is then multiplied by the result of the per occurrence dollar
amount taken from the Tier 2 Payment Table to determine the payment to the State
for each non-conforming performance measurement.
Performance Measurements that are Percentages:
Step 1: For each performance measurement, the monthly percentage that
would yield the critical z-value for each month shall be calculated. The same
denominator as the one used in calculating the z-statistic for the measurement shall
be used. (For benchmark measurements, the benchmark value shall be used.
2 Step 2: The difference between the actual percentages and the calculated
percentages for the relevant month( s) shall be calculated. The calculation for parity
measurement is diff = (CLEC result - calculated percentage). This formula shall be
applicable where a high value is indicative of poor performance. , The formula shall be
reversed where high performance is indicative of good performance.
3 Step 3: For each performance measurement, the total number of data points
for the relevant month(s) shall be multiplied by the difference in percentage
calculated in the previous step. The amount (average amount, if more than one
month)(rounded to the nearest integer) is then multiplied by the result of the per
occurrence dollar amounts taken from the Tier 2 'Payment Table to determine the
payment to the State.
Performance Measurements that are Ratios or Proportions:
Step 1: For each performance measurement, the ratio that would yield the
critical z-value for each month shall be calculated. The same denominator as the
one used in calculating the z-statistic for the measurement shall be used. (For
benchmark measurements, the benchmark value shall be used.
1 Step 2: The difference between the actual rate for the CLEC and the
calculated rate for the relevant month(s) shall be calculated. The calculation is: diff =
(CLEC rate calculated rate). This formula shall apply where a high value is
indicative of poor performance. The formula shall be reversed where high
performance is indicative of good performance.
2 Step 3: For each performance measurement, the total number of data points
shall be multiplied by the difference calculated in the previous step for each month.
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 11-
Exhibit K
The amount (average amount, if more than one month)(rounded to the nearest
integer) is then multiplied by the result of the per occurrence dollar amounts taken
from the Tier 2 Payment Table to determine the payment to the State.
Performance Measurements for which Tier 2 Payment is Per Measure:
For each performance measurement where Owest fails to meet the standard
the payment to the State Fund shall be the dollar amount shown on the "permeasure" portion of the Tier 2 Payment Table.
10.Low Volume , Developing Markets
10.For certain qualifying performance standards if the aggregate monthlyvolumes of CLECs participating in the PAP are more than 10 , but less than 100Qwest will make Tier 1 payments to GLEGs for failure to meet the parity orbenchmark standard for the qualifying performance sub-measurements. The
qualifying sub-measurements are the UNE-P (POTS), megabit resale , and ADSL
qualified loop product disaggregation of OP-, OP-, OP-, MR-, MR-, MR-, and
MR-8. If the aggregate monthly CLEC volume is greater than 100 , the provisions of
this section shall not apply to the qualifying performance sub-measurement.
. ,
10.The determination of whether Owest has met the parity. or benchmark:
standards will be made using aggregate volumes of CLECs participating in the PAP.In the event Owest does not meet the applicable performance standards, a total
payment to affected CLECs will be determined in accordance with the high , mediumlow designation for each performance measurement (see Attachment 1) and as
described in section 8.0, except that CLEC aggregate volumes will be used. In the
" event- the calculated total payment amount-to CLECs is ,less than $5 OOO~ a minimum
payment of $5 000 shall be made. The resulting total payment amount to CLECs will
be apportioned to the affected CLECs based upon each CLEC's relative share of the
number of total service misses.
10.At the six (6)-month reviews, Owest will consider adding to the above list of
qualifying performance sub-measurements, new products disaggregation
representing new modes of CLEC entry into developing markets.
11.Payment
11.Payments to CLEC, the State, or the Special Fund shall be made one monthfollowing the due date of the performance measurement report for the month for
which payment is being made. Owest will pay interest on any late payment and
underpayment at the prime rate as reported in the Wall Street Journal. On any
overpayment Owest is allowed to offset future payments by the amount of the
overpayment plus interest at the prime rate.
Qwest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 12-
Exhibit K
11.Payment to CLEC shall be made via bill credits. Bill credits shall be identified
on a summary format substantially similar to that distributed as a prototype to the
CLECs and the Commissions. To the extent that a monthly payment owed to CLEC
under this PAP exceeds the amount owed to awest by CLEC on a monthly billawest will issue a check or wire transfer to CLEC in the amount of the overage.
Payment to the State shall be made via check or wire transfer.
11.Special Fund shall be created for the purpose of payment of an
independent auditor and audit costs as specified in section 15.and payment ofother expenses incurred by the participating Commissions in the regional
administration of the PAP.
11 .1 Owest shall establish the Special Fund as an interest bearing escrow account
upon the first FCC section 271 approval of the PAP applicable to a participating state
Commission. Owest shall be authorized to withhold and deposit into the Special
Fund one-half of all Tier 2 payments. The cost of the escrow account will be paid
for from account funds.
11.2 Commissions participating in the Special Fund shall appoint a person
designated to administer and authorize disbursement of funds. All claims against thefund shall be presented to the Commissions' designates and shall be the
responsibility of the participating Commissions.
. 1.1.3 awest shall advance funds to meet initial claims against the Special Fund to
the extent Tier 2 contributions are insufficient. Such funds shall not exceed ,$500 000
and shall be reduced appropriately in the event that at least six states in which theaPAP is in effect do not agree to participate in the Special Fund. Upon a
determination, by the participating Commissions that the' Special Fund has become
self-sustaining or is no longer required, awest shall be allowed to recover any such
advances plus interest at the rate that the escrow account would have earned.
11.4 Upon the execution of a memorandum of understanding with the Idaho
Commission awest shall establish an Idaho Discretionary Fund as a separate
interest bearing escrow account. awest shall deposit into the Discretionary Fund the
remaining balance of Tier 2 payments after disbursement of Tier 2 payments to the
Special Fund pursuant to section 13.1. The Commission shall appoint a person
designated to administer and authorize disbursements of funds from the
Discretionary Fund. Disbursements from the Discretionary Fund shall be limited to
competitively neutral Idaho telecommunications initiatives. The costs of the
Discretionary Fund will paid for from the account's funds.
12.Cap on Tier 1. and Tier 2 Payments
12.There shall be a cap on the total payments made by awest for a 12 month
period beginning with the effective date of the PAP for the State of Idaho. The
Owest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 13-
Exhibit K
annual cap for the State of Idaho shall be 360/0 of ARMIS Net Return, recalculated
each year based upon the prior year Idaho ARMIS results , subject to any
applicable adjustment permitted pursuant to section 12.2. Owest shall submit to the
Commission the calculation of each year s cap no later than 30 days after submission
of ARMIS results to the FCC. CLEC agrees that this amount constitutes a maximum
annual cap that shall apply to the aggregate total of Tier 1 liquidated damages
including any such damages paid pursuant to this Agreement, any other
interconnection agreement . or any other payments made for the same underlying
activity or omission under any other co~tract, order or rule and Tier 2 assessments or
payments made by Qwest for the same underlying activity or omission under any
other contract , order or rule.
12.The 360/0 annual cap may be increased to 440/0 or decreased to 300/0 of
ARMIS Net Return as follows:
12.1 An increase in the cap of a maximum of 4 percentage points at anyone time
(Le., first to 40 percent) shall occur upon order by the Commission if the cap has
been exceeded for any consecutive period of 24 months by that same 4 percent or
more , provided that: (a) the Commission has determined that the preponderance ofthe evidence shows Qwest could have remained beneath the cap through
reasonable and prudent effort, and (b) the Commission has made that determination
after having available. to it on the record the results of audits and root cause
analyses , and provided an opportunity for Qwest to be heard.
12.2 ,A decrease in the cap of a maximum of 4 percentage points at anyone titTle
shall occur upon order by the Commission after performance for any consecutive
period of 24 months in which total payments are 8 or more percentage points below
the cap amount, provided that: (a) the Commission has determined that the
preponderance' of- the evidence shows the performance. results underlying those
payments results from an adequate Owest commitment to meeting its responsibilities
to provide adequate wholesale service and to keeping open its local markets and (b)
the Commission shall have made that determination after providing all interested
parties an opportunity to be heard.
12.3 The provisions of 12.1 and 12.2 shall be. in effect for the next 24 monthperiod commencing with the end of the 24 month period upon which the
Commission s order is based.
12.If the annual cap is reached, each CLEC shall, as of the end of the year, be
entitled to receive the same percentage of its total calculated Tier 1 payments.
'Order to preserve the operation of the annual cap, the percentage equalization shall
take place as follows:
12.1 The amount by which any month'total year-to-date Tier 1 and Tier 2
payments exceeds the cumulative monthly cap (defined as 1/12th of the annual cap
times the cumulative number of months to date) shall be calculated and apportioned
Qwest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 14-
Exhibit K
between Tier 1 and Tier 2 according to the percentage that each bore of total
payments for the yea r-to-d ate. The Tier 1 apportionment resulting of this calculation
shall be known as the "Tracking Account"
12.2 The Tier 1 apportionment shall be debited against the monthly payment dueto each CLEC, by applying to the year-to-date payments received by each the
percentage necessary to generate the required total Tier 1 amount.
12.3 The Tracking Amount shall be apportioned among all CLECs so as to provide
each with payments equal in percentage of its total year to date Tier 1 payment
calculations.
12.4 This calculation shall take place in the first month that the year-to-date total
Tier 1 and Tier 2 payments are expected to exceed the cumulative monthly cap and
for each month of that year thereafter. Owest sha.ll recover any debited amounts by
reducing payments due to any CLEC for that month and any succeeding months , as
necessary.
13.Limitations
13.The PAP shall not become available in the State unless and until Owest
receives effective section 271 authority from the FCC for that State.
13.Owest will not be liable for Tier 1 payments to CLEC in an FCC approvedstate until the Commission has approved an interconnection agreement between
CLEC and Owest which adopts the provisions of this PAP.
13;3 'Owest shall' not be obligated to make Tier 1 or Tier '2 payments "for, any
measurement if and to the extent that non-conformance for that measurement was
the result of any of the foUowing: 1) with respect to performance measurements with
a benchmark standard , a Force Majeure event as defined in section 5.7 of the SGAT.
Owest will provide notice of the occurrence of a Force Majeure event within 72 hours
of the time Owest learns of the event or within a reasonable time frame that Owest
should have learned of it; 2) an act or omission by a CLEC that is contrary to any of
its obligations under its interconnection agreement with Owest or under federal or
state law; an act or omission by GLEC that is in bad faith. Examples of bad faith
conduct include, but are not limited to: unreasonably holding service orders and/or
applications, "dumping" orders or applications in unreasonably large batches,
dumping" orders or applications at or near the close of a business day, on a Friday
evening or prior to a holiday, and failing to provide timely forecasts to Owest for
services or facilities when such forecasts are explicitly required by the SGA T;
problems associated with third-party systems or equipment, which could not have
been avoided by Owest in the exercise of reasonable diligence, provided, however
that this third party exclusion will not be raised in the State more than three times
within a calendar year. If a Force Majeure event or other excusing event recognized
Owest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 15-
Exhibit K
in this section merely suspends Qwest's ability to timely perform an activity subject to
a performance measurement that is an interval measure, the applicable time frame in
which Qwest's compliance with the parity or benchmark criterion is measured will be
extended on an hour-for-hour or day-for-day basis, as applicable, equal to the
duration of the excusing event.
13.1 Qwest will not be excused from Tier 1 or Tier 2 payments for any reason
except as described in Section 13.0. Qwest will have the burden of demonstrating
that its non-conformance with the performance measurement was excused on one of
the grounds described in this PAP. A party may petition the Commission to require
Qwest to deposit disputed payments into an escrow account when the requestingparty can show cause, such as grounds provided in the Uniform Commercial Code
for cases of commercial uncertainty.
13.Notwithstanding any other provision of section 13 of this QPAP , Qwest shall
not be excused for failing to provide such performance that Qwest could reasonably
have been expected to deliver assuming that it had designed , implemented , staffed
provisioned , and otherwise provided for resources reasonably required to meet
foreseeable volumes and patterns of demands upon its resources by CLECs.
13.Qwest's agreement to implement these enforcement terms, and specifically
its agreement to pay any "liquidated damages" or "assessments" hereunder, will not
be considered as an admission against interest or an admission of liability in any
legal , regulatory, or other proceeding relating in whole or in part to the same
performance.
" .. ,
13.1 CLEC may not use: 1) the existence of this enforcement plan; or 2) Qwest's
payment of Tier -1 "liquidated damages" or Tier 2 "assessments" as evidence that
Qwest has discriminated in the provision of any facilities or services under Sections251 or 252, or has violated any state or federal law or regulation. Qwest's conduct
underlying its performance measures, however are not made inadmissible by its
terms.
13.2 By accepting this performance remedy plan CLEC agrees that Qwest's
performance with respect to this remedy plan may not be used as an admission of
liability, or culpability for a violation of any state or federal law or regulation. (Nothing
herein is intended to preclude Qwest from introducing evidence of any Tier
liquidated damages" under these provisions for the purpose of offsetting the
payment against any other damages or payments a CLEC might recover.) !he terms
of this paragraph do not apply to any proceeding before the Commission or the FCC
to determine whether Qwest has met or continues to meet the requirements of
section 271 of the Act.
Owest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 16-
Exhibit K
13.By incorporating these liquidated damages terms into the PAP , Owest and
CLEC accepting this PAP agree that proof of damages from any non-conforming
performance measurement would be difficult to ascertain and, therefore, liquidated
damages are a reasonable approximation of any contractual damages that may
result from a non-conforming performance measurement. Owest and CLEC further
agree that Tier 1 payments made pursuant to this PAP are not intended to be a
penalty. The application of the assessments and damages provided for herein is not
intended to foreclose other noncontractual legal and non-contractual regulatory
claims and remedies that may be available to a CLEC.
1.3.This PAP contains a comprehensive set of performance measurements
statistical methodologies , and payment mechanisms that are designed to function
together, and only together, as an integrated whole. To elect the PAP, CLEC must
adopt the PAP in its entirety, in its interconnection agreement with Owest. By
electing remedies under the PAP, CLEC waives any causes of action based on a
contractual theory of liability, and any right of recovery under any other theory of
liability (including but not limited to a state utility regulatory commission or Federal
Communications Commission rule or order) to the extent such recovery is related to
harm compensable under a contractual theory of liability (even though it is sought
thro~gh a noncontractual claim, theory, or cause of action).
13.
If for any reason a CLEC agreeing to this QPAP is awarded compensation for the
same harm for which it received payment under the OPAP , the court or other
adjudicatory body hearing"such a claim may offset the damages resulting from such
claim against payments made for the same harm.
13.Owest shall not be liable for both Tier 2 payments under the PAP and
assessments, sanctions, or other payments for the same underlying activity or
omission pursuant to any Commission order or service quality rules.
13.Whenever a Owest Tier 1 payment to an individual CLEC exceeds $3 million
in a month, Owest may commence a proceeding to demonstrate why it should not be
required to pay any amount in excess of the $3 million. Upon timely commencement
of the proceeding, Owest must pay the balance of payments owed in excess of $3
million into escrow, to be held by a third-party pending the outcome of the
proceeding. To invoke these escrow provisions, Owest must file , not later than the
due date of the Tier 1 payments, its application. Owest will have the burden of proof
to demonstrate why, under the circumstances, it would be unjust to require it to make
the payments in excess of $3 million. If Owest reports non-conforming performanceto CLEC for three consecutive months on 200/0 or more of the measurements
reported toCLEC and has incurred no more than $1 million in liability to CLEC, then
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 17-
Exhibit K
CLEC may commence a similar proceeding. In any such proceeding CLEC will have
the burden of proof to demonstrate why, under the circumstances, justice requires
Owest to make payments in excess of the amount calculated pursuant to the terms of
the PAP. The disputes identified in this section shall be resolved in a manner
specified in the Dispute Resolution section of the SGA T with the CLEC.
14.Reporting
14.Upon receiving effective section 271 authority from the FCC for a state
Owest will provide CLEC that has an approved interconnection agreement with
Owest, a monthly report of Owest's performance for the measurements identified inthe PAP by the last day of the month following the month for which performance
results are being reported. However Owest shall have a grace period of five
business days, so that Owest shall not be deemed out of compliance with its
reporting obligations before the expiration of the five business day grace period.
Owest will collect, analyze , and report performance data for the measurements listed
on Attachment 1 in accordance with the most recent version of the PIOs. Upon
CLEC's request, data files of the CLEC's raw data, or any subset thereof, will be
transmitted , without charge , to CLEC in a mutually acceptable format, protocol, and
transmission medium.
14.Owest will also provide the Commission a monthly report of aggregate CLEC
performance results pursuant to the PAP by the last day of the month following the
month for which performance results are being reported. However, Owest shall have
a grace period of five business days, so that Owest shall not be deemed out of
compliance with its reporting obligations before the expiration of the five bus,iness daygrace period. Individual CLEC reports of participating CLECs will also be available to
the Commission upon request. By accepting this PAP, CLEC consents to Owest
providing CLEC's report and raw data to the State Commission. Pursuant to the
terms of an order of the Commission, Owest may provide GLEe-specific data that
relates to the PAP, provided that Owest shall first initiate any procedures necessary
to protect the confidentiality and to prevent the public release of the information
pending any applicable Commission procedures and further provided that Owest
provides such notice as the Commission directs to the CLEC involved, in order to
allow it to prosecute such procedures to their completion. Data files of participating
CLEC raw data, or any subset thereof, will be transmitted without charge, to the
Commission in a mutually a~ceptable format, protocol, and transmission form.
14.In the event Owest does not provide CLEC and the Commission with a
monthly report by the last day of the month following the month for which
performance results are being reported, Owest will pay to the State a total of $500 for
each business day for which performance reports are 6 to 10 business days past the
due date; $1,000 for each business day for which performance reports are 11 to 15
Owest Idaho SGAT Third Revised , Fourth Amended Exhibit K, September 15 2004 18-
Exhibit K
business days past the due date; and $2 000 for each business day for which
performance results are more than 15 business days past the due date. If reports
are on time but are missing performance results, Qwest will pay to the State a total of
one-fifth of the late report amount for each missing performance measurement
subject to a cap of the full late report amount. These amounts represent the total
payments for omitting performance measurements or missing any report deadlines,
rather than a payment per report. Prior to the date of a payment for late reports
Owest may file a request for a waiver of the payment, which states the reasons for
the waiver. The Commission may grant the waiver, deny the waiver, or provide any
other relief that may be appropriate.
14.To the extent that Owest recalculates payments made under this PAP , such
recalculation shall be limited to the preceding three years (measured from the later of
the provision of a monthly credit statement or payment due date). Owest shall retain
sufficient records to demonstrate fully the basis for its calculations for long enough to
meet this potential recalculation obligation. CLEC verification or recalculation efforts
should be made reasonably contemporaneously with Owest measurements. In any
event, Owest shall maintain the records in a readily useable format for one year. ,For
the remaining two years , the records may be retained in archived format. Any
payment adjustments shall be subject to the interest rate provisions of section 11.
- 15.Integrated Audit Program/Investigations of Performance Results
15.Audits of the PAP shall be conducted in a two-year cycle under the auspices
of the participating Commissions in accordance with a detailed audit plan developedby an independent auditor' retained for a ' two-year' period.' The participating
Commissions shall select the independent auditor with input from Qwest and CLECs.
15.1 The participating Commissions shall form an oversight committee of
Commissioners who will choose the independent auditor and approve the audit plan.Any disputes as to the choice of auditor or the scope of the audit shall be resolved
through a vote of the chairs of the participating commissions pursuant to Section
15.
15.2 The audit plan shall be conducted over two years. The audit plan will identifythe specific performance measurements to be audited , the specific tests to
conducted, and the entity to conduct them. The audit plan will give priority to auditing
the higher risk areas identified in the ass report. The two-year cycle will examine
risks likely to exist across that period and the past history of testing, in order to
determine what combination of high and more moderate areas of risk should beexamined during the two-year cycle. The first year of a two-year cycle will
concentrate on areas most likely to require follow-up in the second year.
Qwest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 19-
Exhibit K
15.3 The audit plan shall be coordinated with other audit plans that may be
conducted by other state commissions so as to avoid duplication , shall not impede
Qwest's ability to comply with the other provisions of the PAP and should be of a
nature and scope that can be conducted in accordance with the reasonable course of
Qwest's business operations.
15.4 Any dispute arising out of the audit plan , the conduct of the audit, or audit
results shall be resolved by the oversight committee of Commissioners. Decisions of
the oversight committee of Commissioners may be appealed to a committee of the
chairs of the participating Commissions.
15.Qwest may make management processes more accurate or more efficient to
perform without sacrificing accuracy. These changes are at Qwest's discretion but
will be reported to the independent auditor in quarterly meetings in which the auditor
may ask questions about changes. made in ~he Qwest measurement regimen. The
meetings , which will be limited to Qwest and the independent auditor, will permit anindependent assessment of the materiality and propriety of any Qwest changes
including, where necessary, testing of the change details by the independent auditor.
The information gathered by the independent auditor may be the basis for reports bythe independent auditor to the participating Commissions and , where the
Commissions deem it appropriate, to other participants.
15.In the event of a disagreement between Qwest and CLEC as to any issue
regarding the accuracy or integrity of data collected , generated , and reported
pursuant to the PAP, Qwest and the CLEC shall first consult with one another and
attempt in good faith to resolve the issue. If an issue is not resolved within 45 days
after a requestfor'consultation,CLEC 'and Qwest may, 'upon a demonstration of good,
cause, (e., evidence of material errors or discrepancies) request an independent
audit to be conducted , at the initiating party s expense. The independent auditor will
assess the need for an audit based upon whether there exists a material deficiency in
the data or whether there exists an issue not otherwise addressed by the audit planfor the current cycle. The dispute resolution provision of section 18.0 is available to
any party questioning the independent auditor s decision to conduct or not conduct a
CLEC requested audit and the audit findings, should such an audit be conducted.
audit may not proceed until dispute resolution is completed. Audit findings willinclude: (a) general applicability of findings and conclusions (i.e.relevance to
CLECs or jurisdictions other than the ones causing test initiation), (b) magnitude of
any payment adjustments required and , (c) whether cost responsibility should be
shifted based upon the materiality and clarity of any Qwest non-conformance with
measurement requirements (no pre-determined variance is appropriate , but should
be based on the auditor s professional judgment). CLEC may not request an audit of
data more than three years from the later of the provision of a monthly credit
statement or payment due date.
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15 2004 - 20-
Exhibit K
15.Expenses for the audit of the PAP and any other related expenses, except
that which may be assigned under section 15.3, shall be paid first from the Tier 2
funds in the Special Fund. For Idaho, the remainder of the audit expenses will be
paid by Owest.
15.Owest will investigate any second consecutive Tier 2 miss to determine the
cause of the miss and to identify the action needed in order to meet the standard set
forth in the performance measurements. To the extent an investigation determines
that a CLEC was responsible in whole or in part for the Tier 2 misses, Owest shall
receive credit against future Tier 2 payments in an amount equal to the Tier 2
payments that should not have been made. The relevant portion of subsequent Tier
2 payments will not be owed until any responsible CLEC problems are corrected. For
the purposes of this sub-section , Tier 1 performance measurements that have not
been designated as Tier 2 will be aggregated and the aggregate results will
investigated pursuant to the terms of this Agreement.
II 16.Reviews
16. 1 Every six (6) months , beginning six months after the effective date of section
271 approval by the FCC for the state of Idaho, awest, CLECs , or the Idaho Public
Utilities Commission may initiate a review of the performance measurements to
determine whether measurements should be added, deleted , or modified; whetherthe applicable benchmark standards should be modified or replaced by parity
standards; and whether to move a classification .of a measurement to High, Medium
or Low, Tier 1 or Tier 2. The criterion for reclassification of a measurement shall be
whether the actual volume of data points was less or greater than anticipated.
Criteria for review of performance measurements, other than for possible
, reclassification, shaH be whether" there exists an omission or failure to capture
intended performance, and whether there is duplication of another measurement. Any
disputes regarding adding, deleting, or modifying performance measurements shall
be resolved pursuant to a proceeding before the Commission and subject to judicial
review. No new performance measurements shall be added to this PAP that havenot been subject to observation as, diagnostic measurements for a period of 6
months. Any changes made at the. six-month revi'ew pursuant to this section shall
apply to and modify this agreement between awest and CLEC, subject to a stay,
modification or reversal upon appeal or judicial review.
16.Notwithstanding section 16., if any agreements on adding, modifying
or deleting performance measurements as permitted by section 16.1 are reached
between awest and CLECs participating in an industry Regional Oversight
Committee (ROC) PID administration forum, those agreements shall be incorporated
into the aPAP and modify the agreement between CLEC and awest at any time
those agreements are submitted to the Commission, whether before or after a six-
month review.
Qwest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 21-
Exhibit K
16.For the first twelve months that any changes made pursuant to paragraphs
16.1 or 16.1 are in effect, Owest's liability for such changes shall be limited to 100/0
of the monthly payments that Owest would have made absent the effect of such
changes as a whole. This provision shall be referred as "the 100/0 payment collar.
Such payment limitation shall be accomplished by factoring the payments resulting
from the changes to ensure that such payments remain within 100/0 of the payments
Owest would have made absent such changes.
16.In the event that the Commission adds, modifies , or reclassifies a
performance measurement that has not been agreed upon in the ROC PID
administration forum process in 16., the 100/0 payment collar shall remain in effect
unless removed by the Commission pursuant to this section. If, after a minimum of 6
months of payments to a CLEC , Owest's payments have been limited by the 100
payment collar to 800/0 or less of what the 'total payments would have been absent
the collar for the preceding 6-month period , the Commission may, upon motion by an
affected CLEC, conduct a record proceeding to determine whether the 100/0 paymentcollar should be removed from any such performance measure. The Commission
can prospectively remove the 100/0 collar for Tier 1 payments to affected CLEC(s) for
any such performance measure upon a demonstration through a record proceeding
and a Commission determination that the total payments to the CLEC(s) under the
OPAP were inadequate to compensate CLEC(s) for 'actual harm incurred during the
same period and upon a determination that such chal~ge is otherwise necessary and
appropriate and in the public interest.
16.Two years after the effective date of the first FCC 271 approval of the PAPthe participating Commissions may conduct a joint review by a independent thirdparty to examine the continuing effectiveness of the PAP as a means of inducing
compliant performance. This review shall not be used to open the PAP generally to
amendment, but would ' serve " to " assist Commissions in ' determining ' existing
conditions and reporting to the FCC on the continuing adequacy of the PAP to serve
its intended functions. The expense of the reviews shall be paid from the Special
Fund.
16.Owest will make the PAP available for CLEC interconnection agreements
until such time as Owest eliminates its Section 272 affiliate. At that time, the
Commission and Owest shall review the appropriateness of the PAP and whether its
continuation is necessary. However, in the event Owest exits the interLA T A market
that State PAP shall be rescinded immediately.
17.Voluntary Performance Assurance PI~n
This PAP represents Owest's voluntary offer to provide performance assurance.
Nothing in the PAP or in any conclusion of non-conformance of Owest's service
performance with the standards defined in the PAP shall be construed to be, of itself
non-conformance with the Act.
Owest Idaho SGAT Third Revised, Fourth Amended Exhibit K, September 15 2004 - 22-
Exhibit K
18.Dispute Resolution
For the purpose of resolving disputes over the meaning of the provisions of the PAP
and how they should be applied, the dispute resolution provisions of the SGA T
section 5., shall apply whether the GLEG uses the SGAT in its entirety or elects to
make the PAP part of its interconnection agreements (i.e., the unique dispute
resolution provisions of interconnection agreements should not apply).
Owest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15, 2004 - 23-
Exhibit K
Attachment 1: Tier 1 and Tier 2 Performance Measurements Subject to Per OccurrencePayment
Performance Measurement Tier 1 Payments Tier 2 Payments
low Med low Med High
High
GATEWAY
Timely Outaqe Resolution GA-
PRE-ORDER/ORDERS
lSR Rejection Notice Interval PO-
Firm Order Confirmations On Time PO-
Work Completion Notification Timeliness PO-
Billing Completion Notification Timeliness PO- 70
Jeopardy Notice Interval PO-
Timely Jeopardy Notices PO-
Release Notifications PO-
(Expanded)Manual Service Order PO-20c
Accuracy
ORDERING AND PROVISIONING
Installation Commitments Met OP-
Installation Intervals OP-
New Service Quality OP-
Delayed Days OP-
Number Portability Timeliness OP-
Coordinated Cuts On Time -Unbundled OP-13a
loops
LNP Disconnect Timeliness OP-
- MAINTENANCE AND REPAIR
'Out, of Service Cleared within. 24.hours MR-. X,
All Troubles Cleared within 4 hours MR-
Mean time to Restore MR-
Repair Repeat Report Rate MR-
Trouble Rate MR-lNP Trouble Reports Cleared within 24 MR-
Hours
lNP Trouble Reports-Mean Time MR-
Restore
BilLING
Time to Provide Recorded Usage Records BI-
, Billing Accuracy-Adjustments for Errors BI-
Billing Completeness BI-
NE~ORK PERFORMANCE
Trunk Blockinq NI-
. NXX Code Activation NP-
Owest Idaho SGA T Third Revised, Fourth Amended Exhibit K, September 15 , 2004 - 24-
Exhibit K
a. PO-3 is limited to PO-3a-, PO-3b-, and PO-3c.
b. PO-6 is included with PO-7 as two "families:" PO-6a/PO-7a and PO-6b/PO-7b. Measurements within
each family share a single payment opportunity with only the measurements with the highest payment beingpaid.
c. Low Volume Exception: In lieu of Section 2.4 for PO-, where CLEC order volumes for a given month
are less than 17 in Phase 1 , less than 13 in Phase 2, and less than 10 in Phase 3 and subsequent phases
a benchmark standard of "no more than one order with PO-20 errors:' is applied. Under this provision, no
payment applies if there is only one order with errors.
Stabilization Period: For each phase beginning with Phase 1 , there will be no more than a 3-month
measurement stabilization period for all fields introduced in that phase. Performance results that include all
such fields are not subject to payments during the measurement stabilization period.
d. OP-4 is included with OP-6 as five "families:" OP-4a/OP-, OP-4b/OP-, OP-4c/OP-, OP-4d/OP-
, and OP-4e/OP-5. Measurements within each family share a single payment opportunity with only the
measurement with the highest payment being paid.
e. For purposes of the PAP, OP-6a and OP-6b will be combined and treated as one. The combined OP-breaks down to OP-1 (within MSA), OP-2 (outside MSA), OP-3 (no dispatch), OP-6-4 (zone 1), and
OP-5 (zone 2).
f. Applicable only to xDSl-capable loops.
Qwest Idaho SGAT Third Revised, Fourth.Amended Exhibit K, September 15, 2004 - 25-