20040630Changes to QPAP PID PO-20.pdf

Mary S. Hobson (ISB #2142)
Stoel Rives LLP
101 South Capitol Boulevard - Suite 1900
Boise, ill 83702
Telephone: [phone]
Facsimile: [phone]
msho bson~stoe1. com
Adam L. Sherr (WSBA #25291)
Qwest
1600 7th Avenue - Room 3206
Seattle, W A 98191
Telephone: [phone]
Facsimile: [phone]
adam.sherr~qwest.com
Attorneys for Qwest Corporation
Idaho Public Utilities Commission
Office of the SecretaryRECEIVED
JUN 2 9 2004
Boise, Idaho
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF QWEST
CORPORATION'S FILING OF A
ST A TEMENT OF GENERALL Y
AVAILABLE TERMS AND CONDITIONS
PURSUANT TO 47 U.C. ~ 252(F)
MODIFICATIONS TO THE
PERFORMANCE INDICATOR
DEFINITIONS CONTAINED IN EXHIBIT B
(PO-2 and PO-20)
IN THE MATTER OF QWEST
CORPORATION'S REVISIONS TO THE
IDAHO QWEST PERFORMANCE
ASSURANCE PLAN (QP AP)
Docket No. QWE- T -03-
NOTICE OF MODIFICATION TO
EXHIBIT B TO QWEST
CORPORATION'S STATEMENT OF
GENERALL Y AVAILABLE TERMS AND
CONDITIONS
--------
NOTICE OF CHANGES TO QP
MOTION FOR TIER DESIGN:~ TIO
VOLUME DIFFERENTIATED
BEN CHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE
REVISED PID PO-
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
ST ABILIZA TION PERIOD FOR THE REVISED PID PO-20 - Page 1
Boise-172918.1 0029164-00098
Qwest Corporation ("Qwest") submits an updated Exhibit B (Version 7.1) to the
Statement of Generally Available Terms and Conditions ("SGA T") containing the Performance
Indicator Definitions ("Pills ). Copies of updated Exhibit B are attached. 1 Qwest also submits
its revised Qwest Performance Plan ("QP AP") for Idaho. This revision modifies the QP AP to
reflect changes from Long Term Pill Administration ("L TP A"discussions.With this
submission Qwest requests a determination regarding the tier designation, volume-differentiated
benchmark, and measurement stabilization period related to the revised and expanded PO-
which relates to Manual Service Order Entry. Qwest's revised Idaho QP AP is also attached.
These submissions result from work completed during L TP A sessions in which
participants identified and agreed upon a number of modifications to the Pills. Some of those
modifications impact the QP AP. The agreements were reached between Qwest and the CLECs
in the LTPA meetings from December 18 , 2003 through March 25, 2004, and during the
subsequent impasse process.
In support of these notices and motion Qwest states as follows:
Changes to Exhibit B appearing illV ersion 7.
Version 7.1 of Exhibit B contains changes to PO-
, "
Electronic Flow-Through"
and PO-
, "
(Expanded) Manual Service Order Accuracy.
In the L TP A Qwest offered to begin reporting flow-through performance of
UNE-P Centrex 21 on a combined basis with UNE-P POTs, which is an existing product
category in PO-The issue was disputed by one CLEC and the issue went to impasse.
Qwest is submitting "clean" and "red-lined" versions of Exhibit B, as modified.
The QPAP can also be found as Exhibit K to the SGAT. Qwest submits a "clean" and redline version of
the QPAP, as modified.
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALL Y A V AILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 2
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Recently, Qwest reached agreement with that CLEC and now submits this change as an agreed-
upon change. Accordingly, Exhibit B has been updated to reflect that UNE-P POTs and UNE-
Centrex 21 will be reported in PO-2 on a combined basis.
The current version of PO-is contained in Exhibit B-, filed with this
Commission on March 12, 2003 , and describes a manual review of 11 fields on a sample of
orders (approximately 900 orders per month) for four products. The expanded PO-20 includes:
an electronic evaluation of the universe of eligible orders as well as an increase in the number of
additional products and fields and a "safety net" that encompasses both pre-completion and post-
completion activities. A phased implementation schedule of fields reviewed has been agreed to
by the participants of L TP A.
Qwest is implementing the new version of PO-20 in four phases beginning with
Phase 1 in May of 2004.These phases are described in more detail below.With the
implementation of Phase 1 , Qwest will begin reporting results for this enhanced PO-20 with the
May results on the July report. Qwest proposes that Phase 1 be subject to the QP AP beginning
with August results that are reported in October and paid in November or what equates to three
months later for the reasons contained below. Further, Qwest proposes that the existing PO-
contained in Exhibit B-1 remain in effect in the QPAP until the enhanced PO-20 becomes
subj ect to QP AP
In Phase 1 , Qwest will review and measure all service orders within the defined
scope of PO-, increasing the orders reviewed by approximately 1800% to more than 18 000
orders per month. During this phase, Qwest will move from a manual review to an automated
review for specific fields. In addition, this phase will include in the measure certain escalation
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY A V AILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 3
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tickets related to service order errors that are opened by the CLEC with Qwest. Beginning with
Phase 1 , the enhanced PO-20 measures Resale POTS, UNE-P POTS, Resale Centrex 21 , UNE-
Centrex 21 , and eight unbundled loop types (Analog, non-loaded 2-wire, non-loaded 4-wire, DS1
Capable DS3 Capable and higher ADSL Compatible, XDSL-I Capable, and ISDN-BRI
Capable).3 In terms of the number of fields reviewed, each phase adds new fields and field entry
combinations. Phase 1 increases the number of fields that are reviewed by 164% over the
current measurement. Additionally in this phase, Qwest begins reviewing the accuracy of 205
possible feature codes (universal service order codes
- "
USOCs ) in the service and equipment
S&E") section of the service order for the first time.
Phase 2 adds four additional fields and the evaluation of the accuracy of 29
floated4 fields after specified USOCs.
In Phase 3 Qwest adds the BLOCK field to the PO-20 review.This field
establishes various blocking options on a line, such as long distance blocking or 976 blocking.
Although it is a single field on the LSR, it can equate to multiple entries on the service order.
Qwest will complete the expansion of the automated portion of PO-20 in Phase 4
by adding four more fields to the review and completing the second stage of implementation for
the BLOCK field. With implementation of this phase, the automated field-to- field comparison
will evaluate 39 potential fields 205 feature codes (USOCs), 29 feature detail codes and a
The current PO-20 measures Resale POTS, UNE-P POTS, and two unbundled loops types, analog and non-
loaded 2-wire.
On the service order USOCs are entered to request specific products or services from Qwest. Floated fields
(FIDs or Field Identifiers) are entered after these USOCs to provide additional information needed for the product.
For example a TN (Telephone Number) or HTG (hunting) might be floated after a USOC requesting an inward line.
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY A V AILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 4
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multitude of combinations of these entries on all electronically-submitted manually-processed
LSRs for the products and activity types specified in the definition.
Brief explanation of certain Exhibit B modifications from Versions 6.0 and 7.0 that
do not require changes in the QP
On January 29, 2004, the LTPA agreed to add two pre order transactions to PO-
Pre-Order/Order Response Times: Connecting Facility Assignment and Meet Point Inquiry.
These two transactions are identified as the 9th and 10th pre-order transactions. Benchmarks of
25 seconds and 30 seconds, respectively, were also agreed upon for these transactions. 5 The
QP AP does not require changes because PO-1 in Idaho does not delineate each transaction.
10.The parties agreed on January 15, 2004, to add DS-1 level Enhanced Extended
Loops (EELs-DS1) as a product group to PO-, Firm Order Confirmations (FOCs) On Time.
Therefore, activity for EELs-DS 1 will be included in the reporting of PO-5B(b) and PO-5C(b).
No QP AP changes are required since the product categories are not delineated separately.
11.Further, although several modifications were made to Exhibit B as a result of the
parties' agreement to begin reporting EELs on a disaggregated basis, no changes to the QP
are required.? The aggregate category for EELs was removed from OP-, OP-, OP-, MR-
MR-, MR-, & MR-8. This aggregate category was replaced with the disaggregations of DS-
DS-1 and DS-3. Agreement was reached to apply the EEL standards from the Colorado PAP in
the fourteen state Pills; consequently, the standards that are applied to EELs DS-1 in the
See LTPA Meeting Minutes for January 29 2004, filed herewith as Attachment 3.
See LTPA Meeting Minutes for January 15 2004, filed herewith as Attachment 2.
Please note that the same changes for EELs were made to MR-, Mean Time to Restore as the other PIDs;
however, MR-
, -
6E which contain the EEL disaggregations are not in the PAP.
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY A AILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 5
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Colorado PAP are applied to the Pills OP-, OP-, OP-, MR-, MR-, MR-7 and MR-8. A
diagnostic standard was applied to EELs DS-O and EELs DS-3 in the Pills OP-, OP-, OP-
MR-, MR-, MR- 7 and MR-
12.Unlike EELs reporting, with regard to line splitting, the parties were able to reach
agreement in several instances but remain at impasse in other instances. In the Pill OP-
Installation Commitments Met " LTPA agreed on March 25, 2004, that line splitting would be
reported on a disaggregated basis with a 95% benchmark.Similarly, in OP-
, "
Installation
Interval " LTP agreed on March 25, 2004, that line splitting would be reported on a
disaggregated basis with a benchmark of 3.3 days 10 and in OP-
, "
Delayed Days " it was agreed
that line splitting be reported on a disaggregated basis with a standard of parity with retail Qwest
DSL.
13.With respect to MR- 7 and line splitting, the parties agreed to report line splitting
on a disaggregation basis and apply a standard of parity with Qwest DSL.
14.LTPA agreed on January 15, 2004, to change the standard for line sharing in the
OP-6 Pill
, "
Delayed Days " from diagnostic to parity with retail Qwest DSL~
15.On February 19, 2004, the parties agreed to change the methodology by which
results for MR- 7
, "
Repair Repeat Report Rate " was to more closely tie a repeated trouble report
8 OP-6B is diagnostic. OP-6B measures the average number of business days that service is delayed beyond
the applicable due date for facility reasons attributed to Qwest.
See L TP A Meeting Minutes for March 25 , 2004, filed herewith as Attachment 6.
Id.
See LTPA Meeting Minutes March 11-2004, filed herewith as Attachment 5.
Id.
See LTPA Meeting Minutes for January 15 2004 (Attachment 2).
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 6
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with the initial trouble report. 14 Thus, to provide time to identify a repeat trouble report within
30 days of the initial trouble report, this Pill will be reported one month in arrears (i., July
results would be reported in September).
QP AP changes resulting from Version 6.0 of Exhibit B
16.On February 13 , 2004, Qwest filed Version 6.0 of the Pills in Exhibit B, which
took effect 60 days later on April 13, 2004. Although there were various changes, only two
items in Version 6.0 require QP AP modifications.
17.The administrative changes and substantive change to GA-1 were negotiated with
participating CLECs and state commission staffs in the L TP A collaborative forum in the last
quarter of 2003 and final agreement was reached on December 18, 2003.Because the
administrative changes are not of a substantive nature, they do not alter any provisions in the
QP AP or have any impact on Qwest's obligations under the QP AP.Therefore, the
administrative changes filed in Version 6.0 require no changes be made to the QPAP.
18.However, the change to GA-
, "
Gateway Availability - IMA-GUI " does require
a modification to the QPAP. The LTPA agreed to remove two subparts to GA-and replace
them with another. Specifically, subparts GA-, (Fetch-Stuff) and GA-1 C (Data Arbiter)
were replaced with GA-1D (SIA). Fetch-Stuff and Data Arbiter were two components of the
electronic gateways through which CLECs interact electronically with Qwest's Operational
Support Systems (OSS). These components were retired in December, 2002 and replaced with
the new component called "SIA." During the conversion from Fetch-Stuff and Data Arbiter to
SIA, Qwest reported gateway availability performance for all three components; however, after
See LTPA Meeting Minutes, February 19 2004, filed herewith as Attachment 4.
See L TP A Meeting Minutes for December 18, 2003, filed herewith as Attachment 1.
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 7
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the retirement of the former two components, Qwest stopped reporting their performance, but
continued reporting performance for SIA; Qwest continues to report on SIA today. During the
conversion, GA-1D was monitored with respect to provisions under the QPAP and because SIA
has never missed its standard, no QP AP payments arose. However, the QP AP requires that GA-
be accordingly modified.
Additional QP AP administrative changes
19.In previous versions of the QP AP, the footnote "" table reference for OP-
referred to a non-existent footnote and has accordingly been deleted from the version of the
QP AP which is attached.
QPAP changes resulting from Version 7.of Exhibit
Since PO-2 does not appear in the QP AP, no changes are required or included relating to
that Pill change in Version 7.1. However, as to PO-, Qwest requests that the Commission
determine the appropriate tier designation, apply a low-volume-differentiated benchmark (to
avoid requiring 100% perfect performance in any reporting period), and allow a maximum of a
3-month measurement stabilization period prior to each implementation phase. As support for
these requests, Qwest states as follows:
20.The PO-20 modifications presented here were discussed by the LTPA in one
more of the weekly L TP A sessions and numerous ad hoc meetings. A number of staff members
from various state commissions attended those discussions as well. The parties agreed that these
substantive changes would be submitted together after completion of the negotiation sessions
rather than individually as agreement was reached. The version of PO-20 included in the
attached Exhibit B (Version 7.1) was circulated to the LTPA collaborative via email on June 8
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 8
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2004 with comments requested by June 16 2004.16 This email contained the following language:
If comments are not received on or before June 16, 2004, the attached version will be included
in Qwest's anticipated Exhibit B filings as the agreed upon PO-20.One CLEC responded
indicating they had no concern with the language. Qwest now submits the attached Exhibit B.
21.However, it should be noted that while the parties reached agreement in L TP A on
the Pill definition and implementation of the enhanced PO-, the parties only briefly addressed
its treatment in the QP AP during ad hoc meetings in March 2004. Therefore, Qwest requests
that the enhanced PO-20 be assigned a tier designation of Tier 1 Low, no Tier 2; a low volume
differentiated benchmark for a specific number of orders be applied and that a maximum 3-
month measurement stabilization period apply for each phase of implementation before the phase
is subj ect to the QP AP.
22.Given the types of errors captured by PO-20 and the fact that customer impact
mayor may not result, the designation of Tier 1 low, and no Tier 2 , appropriately reflects the
importance of these types of errors. The majority of errors that PO-20 will capture are associated
with feature-only activity. Feature-only activity orders do not involve interconnection, switching
of customers, collocation, or access to unbundled loops. Even though PO-20 measures orders for
inward line activity as well as feature only activity, most of the errors on the competitively
sensitive inward activity (and conversion activity) can be detected and corrected before the due
date and thus, result in no end user impact. Appropriately, these types of activities have not risen
to anything above a Tier 1 Low designation in any other measure.
See the Qwest's email to the LTPA , dated June 8, 2004 at 4:42 PM (Denver time) attached as Attachment
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 9
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23.Additionally, simply because a PO-20 error is identified does not mean that an
end user customer will be impacted, or that the impact will necessarily translate to end user
customer harm. In fact, PO-20 does not have the capacity to quantify the harm, if any, to an end
user customer; it can only quantify the existence of error.
24.Finally, it must be noted that several of the errors that PO-20 is designed
capture will be captured in other Pills. For example, if a service order error results in an
installation problem on an inward-line order, either OP-5A - which measures the percentage of
inward line service orders that are free of repair trouble reports -- could capture that condition or
OP-5B -- which measures the percentage of inward line service orders that are free of
provisioning trouble reports -- could report the error. If the PO-20 error results in incorrect
billing, that error will be reflected in BI-, billing accuracy results. In the preceding examples
in the case of OP-5A and BI-Qwest is already subject to payments to CLECs for the
perceived error.
25.Volume-Differentiated Benchmark: A different benchmark for low volumes of
orders received is appropriate because Qwestwould be held to a standard of perfection if a single
order error would otherwise cause the benchmark to be missed.In this case where the
benchmark is otherwise 95%, when a CLEC's order volumes in a particular month are 20 orders
or below, the standard should be
, "
no greater than one order in error.Failure to make this
volume differentiation will mean that, for order volumes of 20 or fewer orders, Qwest could only
satisfy the 95% benchmark if its performance were perfect on every order which is not
reasonable.
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY A V AILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 10
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26.Measurement Stabilization Period: A "bum in" or measurement stabilization
period is appropriate because past experience with respect to implementation of new measures
demonstrates that Qwest will need time to test and make adjustments to its systems to ensure that
the systems accurately report the measure. There are some elements of the reporting system that
simply cannot be evaluated without being in active production.The enhancements and
expansion of PO-20 require systems changes that are not simple, and essentially result in two
performance measurements during the overlapping reporting timeframe. As a result, the second
new" PO-20 is appropriate for measurement stabilization consistent with Section 16.1 the
QP AP, which states in pertinent part that:
. . .
No new performance measurements shall be added to this QP
that have not been subject to observation as diagnostic
measurement for a period of 6 months.
. ..
With this filing, and pursuant to section 16 of the QP AP, Qwest has modified the QP
to reflect certain changes. The new PO-20 measurement reporting will begin with May results
reported in July. During implementation of Phase 1 , reporting will occur on the existing Exhibit
1 and on the new PO-20 in Exhibit B, Version 7.1. Any required payments will be made
under the existing Exhibit B-1 until such time as the measurement stabilization for Phase 1 on
the new Exhibit B, Version 7.1 version of PO-20 has expired.Qwest will then make a
compliance filing deleting Exhibit B-1 from its SGA T. Qwest requests that it be granted a
maximum three-month measurement stabilization for each phase to adequately assess the
measurement's reliability and validate results.
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 11
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Conclusion
By making this filing in Docket No. QWE-03-24 Qwest requests that the Commission
permit the amended Exhibit B (Version 7.1) to go into effect no later than 60 days after
submission in accordance with 47 U.C. ~ 252(f)(3). Further, upon determination of the issues
outlined above, and upon a compliance filing by Qwest removing Exhibit B-, Qwest requests
that Version 7.1 of Exhibit B supercede Exhibit B-1. In the interim, Qwest will report on the
expanded PO-20 contained within Exhibit B Version 7.1; Qwest will also report and make
payments on the existing PO-20 contained in Exhibit B-1 until such time as the Commission
determines the appropriate tier designation, measurement stabilization period and whether a low
volume differentiated benchmark should apply.
By making this filing in Docket No. QWE-03-, Qwest requests that the Commission
accept the QP AP, as revised and modified, designate a tier for PO-, establish a low-volume-
differentiated benchmark for PO-, and allow PO-20 a measurement stabilization for no more
than three months with the implementation of each phase, meaning that Qwest will make any
required payments for PO-20 on the prior phase . but under Exhibit B-for Phase
implementation, until the expiration of the measurement stabilization period.
Finally, Qwest requests that pursuant to Section 16 of the QP AP, the changes shall
automatically apply to all existing interconnection agreements that currently contain Exhibit B
and the QP AP, Exhibit K as exhibits.
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY A V AILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIA TED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 12
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Respectfully submitted this 29th day of June, 2004.
Adam Sherr
Qwest Service Corporation
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 13
Boise-l 72918.1 0029164-00098
CERTIFICATE OF SERVICE
I hereby certify that on this 29th day of June, 2004, I served the foregoing NOTICE OF
MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY AVAILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES
TO QP AP AND MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED
BENCHMARK AND MEASUREMENT STABILIZATION PERIOD FOR THE
REVISED PID PO-20 as follows:
Jean Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
o. Box 83720
Boise, ill 83720-0074
Phone: [phone]
Fax: [phone]
i i ewell~puc. state.id.
Hand Delivery
U. S. Mail
Overnight Delivery
Facsimile
Email
Weldon Stutzman
Deputy Attorney General
Idaho Public Utilities Commission
472 West Washington Street
O. Box 83720
Boise, ill 83702
Phone: [phone]
Fax: [phone]
Hand Delivery
U. S. Mail
Overnight Delivery
Facsimile
Email
&~
cp./-
Brandi L. Gearhart, PLS
Legal Secretary to Mary S. Hobson
Stoel Rives LLP
NOTICE OF MODIFICATION TO EXHIBIT B TO QWEST CORPORATION'S STATEMENT OF
GENERALLY A V AILABLE TERMS AND CONDITIONS and NOTICE OF CHANGES TO QP AP AND
MOTION FOR TIER DESIGNATION, VOLUME DIFFERENTIATED BENCHMARK AND MEASUREMENT
STABILIZATION PERIOD FOR THE REVISED PID PO-20 - Page 14
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.. .. .
we s .
Spirit of Se.rvlce
Service Performance Indicator Definitions (PI D)
14-State 271 PID Version 7.
QWEST'S SERVICE PERFORMANCE INDICATOR DEFINITIONS (PID)
14-State 271 PID Version 7.
Introduction
Qwest will report performance results for the service performance indicators defined herein. Qwest will report
separate performance results associated with the services it provides to Competitive Local Exchange Carriers
(CLECs) in aggregate (except as noted herein), to CLECs individually and , as applicable, to Qwest's retail
customers in aggregate. Within these categories, performance results related to service provisioning and
repair will be reported for the products listed in each definition. Reports for CLECs individually will be subject
to agreements of confidentiality and/or nondisclosure.
The definitions in this version of the PID apply in the 14 states of Qwest's local service region: Arizona
Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota , Oregon, South Dakota
Utah , Washington and Wyoming. Individual state Performance Assurance Plans may specify and apply state
specific variations from the Performance Measure definitions and/or standards contained herein.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page i
Qwest's Service Performance Indicator Definitions
Table of Contents
ELECTRONIC GATEWAY AVAILABILITY
...........................................................................
GA-1 - Gateway Availability - IMA-GUI..............................................................................
GA-2 - Gateway Availability - IMA-EDI..............................................................................
GA-3 - Gateway Availability - EB- T A .................................................... .............................
GA-4 - System Availability EXACT................................................ ..................................
GA-6 - Gateway Availability - GUI -- Repair ...................................................................... 5
GA-7 - Timely Outage Resolution following Software Releases ........................................
PRE-O RDE RIORD E R ........................................................................................................... 7
PO-1 - Pre-Order/Order Response Times.......................................................................... 7
PO-2 - Electronic Flow-through ........................................................................................ 10
PO-3 - LSR Rejection Notice Interval....................... ............................. ........................... 12
PO-4 - LSRs Rejected......................................................................................................
PO-5 - Firm Order Confirmations (FOCs) On Time.......................................................... 14
PO-6 - Work Completion Notification Timeliness .............................................................
PO-7 - Billing Completion Notification Timeliness ............................................................ 18
PO-8 - Jeopardy Notice Interval.......................................................................................
PO-9 - Timely Jeopardy Notices ......................................................................................
PO-15 - Number of Due Date Changes per Order ........................................................... 22
PO-16 - Timely Release Notifications...........................................................................
PO-19 - Stand-Alone Test Environment (SATE) Accuracy ..............................................
PO-20 (Expanded) - Manual Service Order Accuracy...................................................... 28
ORDERING AN D PROVISION ING
... ..... ...... ....... .... ... ......... ........ ...... ......... ........ ... ... ........ ...
OP-2 - Calls Answered within Twenty Seconds -Interconnect Provisioning Center .......
OP-3 - Installation Commitments Met ..............................................................................
OP-4 -Installation Interval................................................................................................
OP-5 - N.ew Service Quality ...
...........................................................................................
OP-6 - Delayed Days... .................................... ................................................................
OP-7 - Coordinated "Hot Cut" Interval- Unbundled Loop................................................ 50
OP-8 - Number Portability Timeliness ..............................................................................
OP-13 - Coordinated Cuts On Time - Unbundled Loop................................................... 52
OP-15 - Interval for Pending Orders Delayed Past Due Date ..........................................
OP-17 - Timeliness of Disconnects associated with LNP Orders..................................... 57
MAINTENANCE AN D REPAIR
.......... .... ........ ........... ................ ........ ......... ... .............. ........
MR-2 - Calls Answered within 20 Seconds -Interconnect Repair Center .......................
MR~3 - Out of Service Cleared within 24 Hours ............................................................... 60
MR-4 - All Troubles Cleared within 48 hours.................................................................... 62
MR-5 - All Troubles Cleared within 4 hours........................... .............................. .............
MR-6 - Mean Time to Restore..........................................................................................
MR-7 - Repair Repeat Report Rate.................................................................................. 69
MR-8 - Trouble Rate ........................................................................................................
MR-9 - Repair Appointments Met....................................................................................
MR-10 - Customer and Non-Qwest Related Trouble Reports.......................................... 75
MR-11 - LNP Trouble Reports Cleared within 24 Hours .................................................. 77
BI LLI N G
..............................................................................................................................
BI-Time to Provide Recorded Usage Records ............................................................
awest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page ii
Table of Contents (continued)
BI-2 -Invoices Delivered within 10 Days..........................................................................
BI-3 - Billing Accuracy - Adjustments for Errors ..............................................................
BI-4 - Billing Completeness..............................................................................................
DATABASE U PDA TES
... .... ............ .... .... ......... ........ ... ... ... .... ... .... ............... ......... .... ... ........
DB-1 - Time to Update Databases ...................................................................................
DB-2 - Accurate Database Updates .................................................................................
DIRECTORY ASSIST AN CE
............ .... .... ...... .............. ....... ... .... ........... ....... .... ....... ... ..........
DA-1 - Speed of Answer - Directory Assistance................................ ..............................
OPERA TOR SERVICES
... .......... ....... ... ............... ...... ...... ........ .... .... ...... ... ......... .... .... ... ......
OS-1 - Speed of Answer - Operator Services ................................................................. 87
NETWORK PERFORMANCE
........... ... ..... .......... ......... ... ......... .... ... ....... ......... ....... ....... ......
NI-1 - Trunk Blocking ....................................................................................................... 88
NP-1 - NXX Code Activation ............................................................................................
COLLOCATION
............ ... ... .... ......... ..... ... ...... ... ... ................ .... ............ ........ ..... ...... ....... .....
CP-1 - Collocation Completion Interval............................................................................
CP-2 - Collocations Completed within Scheduled Intervals .............................................
CP-3 - Collocation Feasibility Study Interval.................................................................... 99
CP-4 - Collocation Feasibility Study Commitments Met.................................................100
DEFI N ITION OF TERMS
.............. ...... ...... .......... ...... .... ....... ..... .... ...... ..... ............. .......... ...
101
GLOSSARY OF ACRONYMS
........... .... .... ... ..... .... ....... ........ ..... .......... ....... ... ...... .... ...... ....
105
AP PEN D IX A..................................................................................................................... 1
awest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page iii
Electronic Gateway Availability
GA-1 - Gateway Availability - IMA-GUI
Purpose:
Evaluates the quality of GLEG access to the IMA-GUI electronic gateway and one associated system
focusing on the extent they are actually available to GLEGs.
Description:
GA-1A: Measures the availability of the IMA-GUI (Interconnect Mediated Access- Graphical User
Interface), and reports the percentage of Scheduled Availability Time the IMA-GUI interface is
available for view and/or input.
Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the
currently published hours of availability found on the following website:
http://www.qwest.com/wholesale/cmp/ossHours.html.
GA-1 D: Measures the availability of the SIA system , which facilitates access for the IMA-GUI interface
and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the SIA
system is available. Scheduled availability times will be no less than the same hours as listed for
IMA-GUI and IMA-EDI.
. Time Gateway is Available to GLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
. An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., IMA-GUI , SIA), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data , collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month
Reporting Comparisons: GLEG aggregate
results
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Results will be reported as follows:
GA-1A IMA Graphical User Interface Gateway
GA-1D SIA system
Formula:
((Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period) -:- (Number
Hours and Minutes of Scheduled Availability Time During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page
GA-2 - Gateway Availability - IMA-EDI
Purpose:
Evaluates the quality of GLEG access to the IMA-EDI electronic gateway, focusing on the extent the
gateway is actually available to GLEGs.
Description:
Measures the availability of IMA-EDI (Interconnect Mediated Access - Electronic Data Interchange)
interface and reports the percentage of scheduled availability time the IMA-EDllnterface is available
for view and/or input All times during which the interface is scheduled to be operating during the
reporting period are measured.
Scheduled Up Time hours for IMA-EDI based on the currently published hours of availability found
on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html. Time Gateway is
Available to GLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
. An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., IMA-EDI), affecting Owest's ability to serve its customers. An outage is
determined by Owest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month
Reporting Comparisons: GLEG
aggregate results
Formula:
((Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period)
-;-
(Number
of Hours and Minutes of Scheduled Availability Time During Reporting Period) ) x 100
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
(See GA-1 D for reporting of SIA system availability.
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 2
GA-3 - Gateway Availability - EB-T A
Purpose:
Evaluates the quality of GLEG access to the EB- T A interface , focusing on the extent the gateway is
actually available to GLEGs.
Description:
Measures the availability of EB-TA (Electronic Bonding - Trouble Administration) interface and reports
the percentage of scheduled availability time the EB- T A Interface is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time Gateway is Available to GLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (Le., EB-TA), affecting Owest's ability to serve its customers. An outage is determined
by Owest technicians through the use of verifiable data, collected from the affected customer(s)
and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period) + (Number
of Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 3
GA-4 - System Availability EXACT
Purpose:
Evaluates the quality of CLEC batch access to the EXACT electronic access service request system
focusing on the extent the system is actually available to CLECs.
Description:
Measures the availability of EXACT system and reports the percentage of scheduled availability time
the EXACT system is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the system is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance
and/or upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., EXACT), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/or from mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) -7 (Number of
Hours and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 4
GA-6 - Gateway Availability - GUI -- Repair
Purpose:
Evaluates the quality of GLEG access to the GUI Repair electronic gateway, focusing on the extent the
gateway is actually available to GLEGs.
Description:
Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports
the percentage of scheduled availability time the interface is available for view and/or input All times
during which the interface is scheduled to be operating during the reporting period are measured.
Scheduled Up Time" hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
. Time Gateway is Available to GLEGs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due
to maintenance and/or upgrade work. Notification of Scheduled Down Time for routine
maintenance and/or upgrade work will be provided no less than 48 hours in advance.
. An outage is a critical or serious loss of functionality, attributable to the specified gateway or
component (i.e., GUI-Repair), affecting Qwest's ability to serve its customers. An outage is
determined by Qwest technicians through the use of verifiable data, collected from the affected
customer(s) and/orfrom mechanized event management systems.
Reporting Period: One month
Reporting Comparisons: GLEG
aggregate results
Formula:
(Number of Hours and Minutes Gateway is Available to GLEGs During Reporting Period + Number of
Hours and Minutes of Scheduled Availability Time During Reporting Period) x 100
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 5
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to software releases for
specified ass interfaces, focusing on GLEe-affecting software releases involving the specified gateways
or systems.
Description:
Measures the percentage of gateway or system outages , which are attributable to ass system
software releases and which occur within two weeks after the implementation of the ass system
software releases, that are resolved NOTE 1 within 48 hours of detection by the Qwest monitoring group
or reporting by a GLEe/co-provider.
Includes software releases associated with the following ass interfaces in Qwest: IMA-GUI, IMA-
EDI , and CEMR, Exchan~e Access, Control , & Tracking (EXACT)NOTE 2, Electronic Bonding- Trouble
Administration (EB - T A) aTE 3
. An outage for this measurement is a critical or serious loss of functionality, attributable to the
specified gateway or component, affecting Qwest's ability to serve its customers or data loss NOTE 4
the Qwest side of the interface. An outage is determined by Qwest technicians through the use of
verifiable data, collected from the affected customer(s) and/or from mechanized event management
systems.
. The outage resolution time interval considered in this measurement starts at the time Qwest's
monitoring group detects a failure, or at the date/time of the first transaction sent to Qwest that cannot
be processed (i.e. lost data), and ends with the time functionality is restored or the lost data is
recovered.
Reporting Period: Monthly
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Total outages detected within two weeks of a Software Release that are resolved within 48 hours of the
time Qwest detects the outage) + (Total number of outages detected within two weeks of Software
Releases resolved in the Reporting Period)) x 100
Exclusions:
Outages in releases prior to any CLEC migrating to the release.
Duplicate reports attributable to the same software defect.
Product Reporting: None Standards:
Volume = 1-20: 1 miss
Volume;::. 20: 95%
Availability:
Available
Notes:
1. "Resolved" means that service is restored to the reporting CLEC, as
experienced by the CLEC.
2. EXACT is a Telecordia system. Only releases for changes initiated by
Qwest for hardware or connectivity will be included in this measurement.
3. Outages reported under EB-TA are the same as outages in MEDIACC.
4. For data loss to be considered for GA- 7 , a functional acknowledgement
must have been provided for the data in question (e., EDI 997 , LSR ID
or trouble ticket number).
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 6
Pre-Order/Order
PO-1 - Pre-Order/Order Response Times
Purpose:
Evaluates the timeliness of responses to specific preordering/ordering queries for CLECs through the use of
Qwest's Operational Support Systems (OSS). Qwest's ass are accessed through the specified gateway
interface.
Description:
PO-1A & PO-1 B:
Measures the time interval between query and response for specified pre-order/order transactions through the
electronic interface.
Measurements are made using a system that simulates the transactions of requesting pre-
ordering/ordering information from the underlying existing ass. These simulated transactions are made
through the operational production interfaces and existing systems in a manner that reflects, in a
statistically-valid manner, the transaction response times experienced by CLEC service representatives in
the reporting period.
. The time interval between query and response consists of the period from the time the transaction request
was "sent" to the time it is "received" via the gateway interface.
. A query is an individual request for the specified type of information.
PO-1 C:
Measures the percentage of all IRTM Queries measured by PO-1A & 1 B transmitted in the reporting
period that timeout before receiving a response.
PO-1 D:
Measures the average response time for a sampling of rejected queries across preorder transaction types.
The response time measured is the time between the issuance of a pre-ordering transaction and the
receipt of an error message associated with a "rejected query." A rejected query is a transaction that
cannot be successfully processed due to the provision of incomplete or invalid information by the sender
which results in an error messaQe back to the sender. NOTE 1
Reporting Period: One month Unit of Measure:
PO-, PO-1 B, & PO-1 D: Seconds
PO-1 C: Percent
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 7
PO-1 - Pre-Order/Order Response Times (continued)
Reporting
Comparisons:
CLEC aggregate.
Disaggregation Reporting: Region-wide level. Results are reported as follows:
PO-1A Pre-Order/Order Response Time for IMA-GUI
PO-1 B Pre-Order/Order Response Time for IMA-EDI
Results are reported separately for each of the following transaction types: NOTE 2
1. Appointment Scheduling (Due Date Reservation, where appointment is required)2. Service Availability Information3. Facility Availability4. Street Address Validation
5. Customer Service Records6. Telephone Number
7. Loop Qualification Tools NOTE 3
8. Resale of Qwest DSL Qualification9. Connecting Facility Assignment NOTE 4
10. Meet Point Inquiry NOTE 5
For PO-1A (transactions via IMA-GUI), in addition to reporting total response time,
response times for each of the above transactions will be reported in two parts: (a) time
to access the request screen, and (b) time to receive the response for the specified
transaction. For PO-1A 6, Telephone Number, a third part (c) accept screen, will be
reported.
For PO-1 B (transactions via IMA-EDI), request/response will be reported as a combined
number.
PO-1 C Results for PO-1 C will be reported according to the gateway interface used:1. Percent of Preorder Transactions that Timeout IMA-GUI2. Percent of Preorder Transactions that Timeout IMA-EDI
PO-1 D Results for PO-1 D will be reported according to the gateway interface used:1. Rejected Response Times for IMA-GUI2. Rejected Response Times for IMA-EDI
Formula:
PO-1A & PO-1 B L((Query Response Date & Time) - (Query Submission Date & Time)) -7 (Number of
Queries Submitted in Reporting Period)
PO-1 C
PO-
((Number of IRTM Queries measured by PO-1A & 1 B that Timeout before receiving
response) -7 (Number of IRTM Queries Transmitted in Reporting Period)) x 100
L((Rejected Query Response Date & Time) - (Query Submission Date & Time))-7
(Number of Rejected Query Transactions Simulated by IRTM)
Exclusions:
PO-1A & PO-1 B:
Rejected requests/errors, and timed out transactions
PO-1C:
Rejected requests and errors
PO-1D:
Timed out transactions
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 8
PO-1 - Pre-Order/Order Response Times (continued)
Product Reporting: None Standards:
Total Response Time:
1. Appointment Scheduling2. Service Availability
Information3. Facility Availability4. Street Address Validation
5. Customer Service Records
6. Telephone Number
7. LOOD Qualification Tools
NOTE: 3
8. Resale of Qwest DSL
Qual ification9. Connecting Facility
Assignment
10. Meet Point Inquiry
I MA-G U I
c:::10 seconds
c:::25 seconds
c:::25 seconds
c:::10 seconds
c:::12.5 seconds
c::: 1 0 seconds
~ 20 seconds
~ 20 seconds
~ 25 seconds
~ 30 seconds
IMA-EDI
c:::10 seconds
c:::25 seconds
c:::25 seconds
c:::10 seconds
c:::12.5 seconds
c:::10 seconds
~ 20 seconds
~ 20 seconds
~ 25 seconds
~ 30 seconds
PO-1 C-
PO-1 C-
PO-1D-1 & 2
Notes:1. Rejected query types used in PO-1D are those developed for internal
Qwest diagnostic purposes.
2. As additional transactions, currently done manually, are mechanized
they will be measured and added to or included in the above list of
transactions, as applicable.3. Results based on a weighted combination of ADSL Loop Qualification
and Raw Loop Data Tool.4. Results based on Connecting Facility Assignment by Unit Query.5. Results based on meet Point Query, POTS Splitter option for Shared
loops.
6. Times reflect non-complex services, including residential, simple
business, or POTS account. Does not include ADSL or accounts:;:,.25
lines.
7. Benchmark applies to response time only. Request time and Total
time will also be reported.
Availability:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29,2004
Diagnostic
Page 9
PO-2 - Electronic Flow-through
Purpose:
Monitors the extent Qwest's processing of GLEG Local Service Requests (LSRs) is completely
electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the service
order rocessor without human intervention or without manual ret in
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic
gateway interface to the Service Order Processor (SOP) without any human intervention.
Includes all LSRs that are submitted electronically through the specified interface during the
reporting period, subject to exclusions specified below.
PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified
electronic gateway interface to the SOP without any human intervention.
Includes all flow-through-eligible LSRs that are submitted electronically through the specified
interface durin the re orting eriod , subject to exclusions s ecified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG
aggregate, individual GLEG
Disaggregation Reporting: Statewide level (per multi-
state system serving the state).
Results for PO-2A and PO-2B will be reported
according to the gateway interface* used to submit the
LSR:
LSRs received via IMA-GUI
LSRs received via IMA-EDI
GO also reports an aggregate of IMA-GUI and IMA-EDI
results.
Formula:
PO-2A = ((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without
human intervention) 7 (Total Number of Electronic LSRs that pass through the Gateway
Interface)) x 100
PO-2B = ((Number of flow-through-eligible Electronic LSRs that actually pass from the Gateway
Interface to the SOP without human intervention) 7 (Number of flow-through-eligible
Electronic LSRs received through the Gateway Interface)) x .1
Exclusions:
Rejected LSRs and LSRs containing GLEG-caused non-fatal errors.
Non-electronic LSRs (e., via fax or courier).
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid starUsto dates/times.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 10
PO-2 - Electronic Flow-through (continued)
Product Reporting:
Resale
Unbundled Loops (with or
without Local Number
Portability)
Local Number Portability
. UNE-P (POTS) and UNE-
(Centrex 21
Line Sharing
Availability:
Available (except as
follows):
Combined reporting
of UNE-P (POTS)
and UNE-P (Centrex
21) - beginning with
Jul 04 data on the
Aug 04 report.
Line Sharing -
beginning with Jul 04
data on the Aug 04
report
Standards:
PO-2A:
CO: CO PO-2B benchmarks minus 10 percent NOTE 2
All Other States: Diagnostic
PO-2B: NOTE 2
Resale:
Unbundled Loops:
LNP:
UNE-P (POTS & Centrex 21):
Line Sharing:
95%
85%
95%
95%
DiaQnostic NOTE
Notes:
1. The list of LSR types classified as eligible for flow through is contained in
the "LSRs Eligible for Flow Through" matrix. This matrix also includes
availability for enhancements to flow through. Matrix will be distributed
through the CMP process.2. In Colorado the standard for PO-2 is considered met if the standard for
either PO-2A or PO-2B is met. For both PO-2A and PO-, the
benchmark percentages shown apply to the aggregations of PO-2A-1 and
PO-2A-2 (i.e., the combined PO-2A result) and of PO-2B-1 and PO-2B-
(i.e., the combined PO-2B result).
3. The standard and future disaggregated reporting of the Line Sharing
product is TBD, pending resolution of TRO issues.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 11
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which awest notifies CLECs that electronic and manual LSRs were
rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the
LSR for standard categories of errorslreasons.
Includes all LSRs submitted through the specified interface that are rejected during the reporting
period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information
duplicate request or LSRlPON (purchase order number), no separate LSR for each account
telephone number affected , no valid contract, no valid end user verification, account not working in
awest territory, service-affecting order pending, request is outside established parameters for
service, and lack of CLEC response to awest question for clarification about the LSR.
Included in the interval is time required for efforts by awest to work with the CLEC to avoid the
necessity of rejecting the LSR.
With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving
human intervention) and (2) published Gateway Availability hours for auto-rejects (involving no
human intervention). Business hours are defined as time during normal business hours of the
Wholesale Delivery Service Centers, except for PO-3C in which hours counted are workweek
. clock hours. Gateway Availability hours are based on the currently published hours of availability
found on the following website: http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period: One month Unit of Measure:
PO-3A-, PO-3B-1 & PO-3C - Hrs: Mins.
PO-3A-2 & PO-3B-2 - Mins: Secs.
Disaggregation Reporting:
Results for this indicator are reported according to the gateway interface
used to submit the LSR:
. PO-3A-, LSRs received via IMA-GUI and rejected manually:
Statewide
. PO-3A -, LSRs received via IMA-GUI and auto-rejected: Region
wide
. PO-3B-, LSRs received via IMA-EDI and rejected manually:
Statewide
. PO-3B -, LSRs received via IMA-EDI and auto-rejected: Region
wide
. PO-, LSRs received via facsimile: Statewide
Reporting Comparisons:
CLEC aggregate and
individual CLEC results
Formula:
L ((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt)) + (Total number of
LSR Rejection Notifications)
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid starUstop dates/times.
Product Reporting: Not applicable (reported by
ordering interface).
Standards:
. PO-3A-1 and -3B-1: ::; 12 business hours
. PO-3A -2 and -3B -2: ::; 18 seconds
. PO-3C: ::; 24 work week clock
hours
Availability:Notes:
Available
awest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 12
PO-4 - LSRs Rejected
Purpose:
Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help
address potential issues that might be raised by the indicator of LSR rejection notice intervals.
Description:
Measures the percentage of LSRs rejected (returned to the CLEC) for standard categories of
errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected or FOC'd during the
reporting period.
Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information;
duplicate request or LSR/PON (purchase order number); no separate LSR for each account
telephone number affected; no valid contract; no valid end user verification; account not working in
Qwest territory; service-affecting order pending; request is outside established parameters for
service; and lack of CLEC response to Qwest (uestion for clarification about the LSR.
Reporting Period: One month Unit of Measure: Percent of LSRs
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting:
Results for this indicator are reported according to
the gateway interface used to submit the LSR:
PO-4A-1 LSRs received via IMA-GUI and
rejected manually - Region wide
PO-4A -2 LSRs received via IMA-GUI and
auto-rejected - Region wide
PO-4B-1 LSRs received via IMA-EDI and
rejected manually - Region wide
PO-4B -2 LSRs received via IMA-EDI and
auto-rejected - Region wide
PO-4C LSRs received via facsimile
Statewide
Formula:
((Total number of LSRs rejected via the specified method in the reporting period) + (Total of all LSRs
that are received via the specified interface that were rejected or FOC'd in the reporting period)) x 100
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (I;xclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by Standard: Diagnostic
orderinQ interface).
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 13
PO-5 - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Qwest returns Firm Order Confirmations (FOCs) to CLECs in
response to LSRs/ASRs received from CLECs, focusing on the degree to which FOCs are provided
within specified intervals.
Description:
Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs within the
intervals specified under "Standards" below for FOC notifications.
Includes all LSRs/ASRs that are submitted through the specified interface or in the specified
manner (Le., facsimile) that receive an FOC during the reporting period , subject to exclusions
specified below. (Acknowledgments sent separately from an FOC (e., EOI 997 transactions are
not included.
For PO-, the interval measured is the period between the LSR received date/time (based on
scheduled up time) and Qwest's response with a FOC notification (notification date and time).
For PO-, 5C, and 50, the interval measured is the period between the a lication date and time
as defined herein , and Qwest's response with a FOC notification (notification date and time).
. "
Fully electronic" LSRs are those (1) that are received via IMA-GUI or IMA-EOI, (2) that involve no
manual intervention, and (3) for which FOCs are provided mechanically to the CLEC. NOTE 2
. "
Electronic/manual" LSRs are received electronically via IMA-GUI or IMA-EOI and involve manual
processing.
. "
Manual" LSRs are received manually (via facsimile) and processed manually.
. ASRs are measured only in business da
. LSRs will be evaluated according to the FOC interval categories shown in the "Standards" section
below, based on the number of lines/services requested on the LSR or, where multiple LSRs from
the same CLEC are related , based on the combined number of lines/services requested on the
related LSRs.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons: CLEC
aggregate and individual
CLEC results
Disaggregation Reporting: Statewide level (per multi-state system
serving the state).
Results for this indicator are reported as follows:
. PO-5A:FOCs provided for full electronic LSRs received via:
- PO-5A-1 IMA-GUI
- PO-5A-2 IMA-EOI
. PO-5B:FOCs provided for electronic/manual LSRs received via:
- PO-5B-1 IMA-GUI
- PO-5B-2 IMA-EOI
. PO-5C:FOCs provided for manual LSRs received via Facsimile.
. PO-50: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-, PO-5B and PO-5C measurements listed above
will be further disaggregated as follows:(a) FOCs provided for Resale services and UNE-(b) FOCs provided for Unbundled Loops and specified
Unbundled Network Elements(c) FOCs provided for LNP
Formula:
PO-5A = nCount of LSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received
date/time (based on scheduled up time))" is within 20 minutes) -7 (Total Number of original
FOC Notifications transmitted for the service category in the reporting periodn x 100
PO-, 5C, & 50 = nCount of LSRs/ASRs for which the original FOC's "(FOC Notification Date & Time)
- (Application Date & Time)" is within the intervals specified for the service category involved)
-7 (Total Number of original FOC Notifications transmitted for the service category in the
reporting periodH x 100
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 14
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Exclusions:
LSRs/ASRs involving individual case basis (ICB) handling based on quantities of lines, as specified
in the "Standards" section below, or service/request types, deemed to be ects.
Hours on Weekends and holidays. (Except for PO-SA which only excludes hours outside the
scheduled up time).
LSRs with CLEC-requested FOC arrangements different from standard FOC arrangements.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Additional PO-5D exclusion:
Records with invalid a lication or confirmation dates.
Product Reporting: Standards:
For PO-SA (all):
For PO-5B (all):For PO-
, -
5B and
5C:
(a) Resale services
UNE-P (POTS)
and UNE-P Centrex
(b) Unbundled Loops
and specified
Unbundled Network
Elements.
(c) LNP
For PO-5D: LIS
Trunks.
For PO-5C (manual):
95% within 20 minutes
90% within standard FOC intervals
(specified below)
90% within standard FOC intervals
ecified below PLUS 24 hours NOTE 3
85% within ei ht business da sFor PO-5D LIS Trunks):
Standard FOC Intervals for PO-58 and PO-
Product Group NOTE 1
Resale
Residence and Business POTS
ISDN-Basic
Conversion As Is
Adding/Changing features
Add primary directory listing to established loop
Add call appearance
Centrex Non-Design
with no Common Block Configuration
Centrex line feature chan es/adds/removals allLNP 1-24 linesUnbundled Loops 1-24 loops
2/4 Wire analog
DS3 Ca able
Sub-loop
included in Product Re ortin
Line Sharing/Line Splitting 1-24 shared
included in Product Re ortin rou b 100 s
Unbundled Network Element-Platform (UNE-P POTS)
1 - 39 lines
FOC Interval
39 lines
10 lines
24 hours
19 lines
24 sub-loops
Owest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 15
PO-5 - Firm Order Confirmations (FOCs) On Time (continued)
Resale
ISDN-Basic
Conversion As Specified
New Installs
Address Changes
Change to add Loop
ISDN-PRI (Facility)
PBX
DSO or Voice Grade Equivalent
DS1 Facility
DS3 F acil ity
LNP
Enhanced Extended Loops (EELs)
(included in Product Reporting group (b))
DS1 24 circuits
10 lines
48 hours
24 trunks
25-49 lines
Available
Resale
Centrex (including Centrex 21 , Non-design
Centrex 21 Basic ISDN , Centrex-Plus
Centron, Centrex Primes) 1-10 lines
With Common Block Configuration required
Initial establishment of Centrex CMS services
Tie lines or NARs activity
Subsequent to initial Common Block
Station lines
Automatic Route Selection
Uniform Call Distribution
Additional numbers
UNE-P Centrex 10 lines
UNE-P Centrex 21 10 lines
Unbundled Loops with Facility Check(NOTE2,3) 1 - 24 loops
2/4 wire Non-loaded
ADSL compatible
ISDN capable
XDSL-I capable
DS 1 capable
Resale
ISDN-PRI (Trunks)
For PO-5D:
LIS Trunks
Notes:
1. LSRs with quantities above the highest number specified for
each product type are considered ICB.2. Unbundled Loop with Facility Check can be processed
electronically; however, because this category always carries a
72-hour FOC interval the FOC results for this product will
appear in PO-5B if received electronically or PO-5C if received
manually.3. Unbundled Loop with Facility Check will not add an additional
24 hours to the 72-hour interval if the LSR is submitted
manually.
72 hours
12 trunks 96 hours
8 business
days240 trunk circuits
Availability:
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 16
PO-6 - Work Completion Notification Timeliness
Purpose:
To evaluate the timeliness of awest issuing electronic notification at an LSR level to CLECs that
provisioning work on all service orders that comprise the CLEC LSR have been completed in the
Service Order Processor and the service is available to the customer.
Description:
PO-6A & 68:
Includes all orders completed in the awest Service Order Processor that generate completion
notifications in the reporting period, subject to exclusions shown below.
. The start time is the date/time when the last of the service orders that comprise the CLEC LSR is
posted as completed in the Service Order Processor.
. The end time is when the electronic order completion notice is made available (IMA-GUI) NOTE 1 or
transmitted (IMA-EDI) to the CLEC via the ordering interface used to place the local service
request The notification is transmitted at an LSR level when all service orders that comprise the
CLEC LSR are complete.
With hours: minutes reporting, hours counted are during the published Gateway Availability hours.
Gateway Availability hours are based on the currently published hours of availability found on the
following website: http://www.qwestcom/wholesale/cmp/ossHours.html.Reporting Period: Unit of Measure:One month PO-6A - 68:
Disaggregation Reporting: Statewide level.
Hrs:Mins
Reporting
Comparisons: CLEC
aggregate and individual
CLEC results.
. PO-6A Notices transmitted via IMA-GUI
. PO-68 Notices transmitted via IMA-EDI
Formula:
For com letion notifications enerated from LSRs received via IMA-GUI:
PO-6A = L((Date and Time Completion Notification made available to CLEC) - (Date and Time the
last of the service orders that comprise the CLEC LSR is completed in the Service Order Processor)) +
(Number of completion notifications made available in reporting period)
For com letion notifications enerated from LSRs received via IMA-EDI:
PO-68 = L((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of
the service orders that comprise the GLEC LSR is completed in the Service Order Processor.)) +
(Number of completion notifications transmitted in reporting period)
Exclusions:
PO - 6A & 68:
Records with invalid completion dates.
. LSRs submitted manually (e., via facsimile).
. ASRs submitted via EXACT.
Product Reporting:
PO - 6A & 68 Aggregate reporting for all products ordered through
IMA-GUI and, separately, IMA-EDI (see disaggregation reporting).Availability: Notes:Available 1. The time a notice is "made available" via the IMA-GUI is the time awest stores
a status update related to the completion notice in the IMA Status Updates
database. When this occurs , the notice can be immediately viewed by the
CLEC using the Status Updates window or by using the LSR Notice Inquiry
function.
Standard:
6 hours
awest Idaho SGAT Third Revised , Fifth Amended Exhibit 8 June 29,2004 Page 17
PO-7 - Billing Completion Notification Timeliness
Purpose:
To evaluate the timeliness with which electronic billing completion notifications are made available or
transmitted to CLECs , focusing on the percentage of notifications that are made available or
transmitted for CLECs or osted in the billin s stem for Owest retail within five business da s.
Description:
PO-7A & 7B:
This measurement includes all orders posted in the CRIS billing system for which billing completion
notices are made available or transmitted in the reporting period, subject to exclusions shown
below.
Intervals used in this measurement are from the time a service order is completed in the SOP to
the time billing completion for the order is made available or transmitted to the CLEC.
- The time a notice is "made available" via the IMA-GUI consists of the time Owest stores the
completion notice in the IMA Status Updates database. When this occurs, the notice can be
immediately viewed by the CLEC using the Status Updates window.
- The time a notice is "transmitted" via IMA-EDI consists of the time Owest actually transmits the
completion notice via IMA-EDI. Applicable only to those CLECs who are certified and setup to
receive the notices via IMA-EDI.
. The start time is when the completion of the service order is posted in the Owest SOP. The end
time is when , confirming that the order has been posted in the CRIS billing system , the electronic
billing completion notice is made available to the CLEC via the same ordering interface (IMA-GUI
or IMA-EDI) as used to submit the LSR.
Intervals counted in the numerator of these measurements are those that are five business days or
less.
PO- 7C:
This measurement includes all retail orders posted in the CRIS Billing system in the reporting
period, subject to exclusions shown below.
Intervals used in this measurement are from the time an order is completed in the SOP to the time
it is posted in the CRIS billing system.
. The start time is when the completion of the order is posted in the SOP. The end time is when the
order is posted in the CRIS billing system.
Intervals counted in the numerator of this measurement are those that are five business days or
less.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
PO-7A and -78: CLEC
aggregate and individual CLEC
results.
PO-7C: Owest retail results.
Formula:
For wholesale service orders Owest enerates for LSRs received via IMA:
PO- 7 A = (Number of electronic billing completion notices in the reporting period made available
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices made available during the reporting period)
(Number of electronic billing completion notices in the reporting period transmitted
within five business days of posting complete in the SOP) + (Total Number of electronic
billing completion notices transmitted during the reporting period)
Disaggregation Reporting: Statewide level.
. PO-7A Notices made available via IMA-GUI
. PO-7B Notices transmitted via IMA-EDI
PO- 7C Billing system posting completions for Owest Retail
PO-7B =
For service orders Owest enerates for retail customers i.e.the retail analo ue for PO-7A & -
PO-7C = (Total number of retail service orders posted in the CRIS billing system in the reporting
period that were posted within 5 business days) + (Total number of retail service orders
osted in the CRIS billing s stem in the re ortin eriod
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 18
PO-7 - Billing Completion Notification Timeliness (continued)
Exclusions:
PO-, 7B & 7C
Services that are not billed through CRIS, e.g. Resale Frame Relay.
Records with invalid completion dates.
PO-7A & 7B
. LSRs submitted manually.
. ASRs submitted via EXACT.
Product Reporting:
Aggregate reporting for all products ordered through IMA-
GUI and, separately, IMA-EDI (see disaggregation
reporting).
Standard:
PO-7A and -7B: Parity with PO-
Availability:
Available
Notes:
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 19
PO-8 - Jeopardy Notice Interval
Purpose:
Evaluates the timeliness of jeopardy notifications , focusing on how far in advance of original due dates
jeopardy notifications are provided to CLECs (regardless of whether the due date was actually
missed).
Description:
Measures the average time lapsed between the date the customer is first notified of an order jeopardy
event and the original due date of the order.
Includes all orders completed in the reporting period that received jeopardy notifications.
Reporting Period: One month Unit of Measure: Average Business da s NUI~ 1
Reporting Comparisons: CLEC
aggregate, individual CLEC and Owest
Retail results
Disaggregation Reporting: Statewide level.
(This measure is reported by jeopardy notification process
as used for the categories shown under Product
Reporting. )
Formula:
(L(Date of the original due date of orders completed in the reporting period that received jeopardy
notification - Date of the first jeopardy notification) 7 Total orders completed in the reporting period
that received jeopardy notification)
Exclusions:
Jeopardies done after the original due date is past.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.Product Reporting: Standards:
A Non-Designed Services Parity with Retail POTS
Unbundled Loops (with or without Parity with Retail POTS
Number Portability)
LIS Trunks
D UNE-P (POTS)
Parity with Feature Group D (FGD) services
D Parity with Retail POTS
Availability:
Available
Notes:
1. For PO-8A and -, Saturday is counted as a
business day for all non-dispatched orders for
Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues
specified above as standards. For dispatched
orders for Resale Residence, Resale Business,
and UNE-P (POTS) and for all other products
reported under PO-8B and -, Saturday is
counted as a business day when the service order
is due on Saturday.
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 20
PO-9 - Timely Jeopardy Notices
Purpose:
When original due dates are missed , measures the extent to which Qwest notifies customers in
advance of jeopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
Qwest and which are completed/closed in the reporting period that missed the original due date.
Change order types included in this measurement consist of all C orders representing inward
activit
Missed due date orders with jeopardy notifications provided on or after the original due date is
past will be counted in the denominator of the formula but will not be counted in the numerator.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC and
Qwest Retail results
Formula:
((Total missed due date orders completed in the reporting period that received jeopardy notification in
advance of original due date) + (Total number of missed due date orders completed in the reporting
period)) x 100
Disaggregation Reporting: Statewide level.
(This measure is reported by jeopardy notification process as
used for the categories shown under Product Reporting.
Exclusions:
Orders missed for customer reasons.
Records with invalid product codes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:
A Non-Designed Services
Unbundled Loops (with or without Number
Portability)
LIS Trunks
D UNE-P (POTS)
Standards:
Parity with Retail POTS
Parity with Retail POTS
Parity with Feature Group D (FGD) Services
Parity with Retail POTS
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 21
PO-15 - Number of Due Date Changes per Order
Purpose:
To evaluate the extent to which Qwest chanqes due dates on orders.
Description:
Measures the average number of Qwest due date changes per order.
Includes all inward orders (Change, New, and Transfer order types) that have been assigned a
due date in the reporting period subject to the exclusions below. Change order types for
additional lines consist of all "C" orders representing inward activit
Counts all due date changes made for Qwest reasons following assignment of the original due
date.
Reporting Period: One month Unit of Measure: Average Number of Due Date Changes
Reporting Comparisons:Disaggregation Reporting: Statewide level.
CLEC aggregate, individual CLEC, and Qwest
retail results.
Formula:
~(Count of Qwest due date changes on all orders) -7 (Total orders in reporting period)
Exclusions:
Customer requested due date changes.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
None Diagnostic
Availability:Notes:
Available
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 22
PO-16- Timely Release Notifications
Purpose:
Measures the percent of release notifications for changes to specified ass interfaces sent by Qwest to
CLECs within the intervals and scope specified within the change management plan found on Qwest's
Change Management Process, (CMP) website at http://www.qwestcom/whoiesale/cmp/whatiscmp.htmi.
Description:
Measures the percent of release notices that are sent by Qwest within the intervals/timeframes
prescribed by the release notification procedure on Qwest's CMP website. NOTE 1
Release notices measured are:
Draft Technical Specifications (for App to App interfaces only);
Final Technical Specifications (for App to App interfaces only);
Draft Release Notices (for IMA-GUI interfaces only);
Final Release Notices (for IMA-GUI interfaces only); and
- ass Interface Retirement Notices. NOTE 2
For the following ass interfaces:
- IMA-GUI, IMA-EDI;
CEMR;
Exchange Access, Control , & Tracking (EXACT); NOTE 3
Electronic Bonding - Trouble Administration (EB - T A); NOTE 4
lABS and CRIS Summary Bill Outputs; NOTE 5
Loss and Completion Records; NOTE 5
New ass interfaces (for introduction notices only.) NOTE 6
Also included are notifications for connectivity or system function changes to Resale Product
Database.
Includes ass interface release notifications by Qwest relating to the following products and
service categories: LIS/Interconnection, Collocation , Unbundled Network Elements (UN E),
Ancillary, and Resale Products and Services.
Includes ass interface release notifications by Qwest to CLECs for the following ass
functions: Pre-Ordering, Ordering, Provisioning, Repair and Maintenance , and Billing.
Includes Types of Changes as specified in the "Qwest Wholesale Change Management
Process Document" (Section 4 - Types of Changes).
Includes all ass interface release notifications pertaining to the above ass systems, subject to
the exclusions specified below.
Release Notifications sent on or before the date required by the CMP are considered timely. A
release notification "sent date" is determined by the date of the e-mail sent by Qwest that provides the
Release Notification. NOTE 7
Release Notifications sent after the date required by the (CMP) are considered untimely. Release
Notifications required but not sent are considered untimely.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Number of required release notifications for specified ass interface changes made within the reporting
period that are sent on or before the date required by the change management plan (CMP) + Total
number of required release notifications for specified ass interface changes within reporting period))x100
Exclusions:
Changes to be implemented on an expedited basis (exception to ass notification intervals) as
mutually agreed upon by CLECs and Qwest through the CMP.
Changes where Qwest and CLECs aqree, through the CMP, that notification is unnecessary.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 23
PO-16 Timely Release Notifications (continued)
Product Reporting:None Standards:
Vol. 1-10: No more than one
untimely notification
Vol. ~ 10: 92.5% timely notifications
Availability:
Available
Notes:
1. The Qwest Wholesale Change Management Process Document specifies the
intervals for release notifications by type of notification. These intervals are
documented in the change management plan.
2. The documents described in section "0 - Retirement of Existing OSS
Interfaces" of the "Qwest Wholesale Change Management Process Document"
as "Initial Retirement Notice" and "Final Retirement Notice.
3. EXACT is a Telecordia system. Only release notifications for changes initiated
by Qwest for hardware or connectivity will be included in this measurement.
4. EB-TA is the same system as MEDIACC.
5. CRIS, lABS, and Loss and Completions will adhere to the notification intervals
documented in section 8.1 - Changes to Existing Application to Application
Interface.
6. The documents described in section "0 - Introduction of New OSS Interface" of
the "Qwest Wholesale Change Management Process Document" as "Initial
Release Announcement and Preliminary Implementation Plan" (new App to App
only), "Initial Interface Technical Specification" (new App to App only), "Final
Interface Technical Specifications (new App to App only), "Release Notification
(new GUI only). CMP notices for "Introduction of a New OSS" are to be included
in this measurement even though the new system is not explicitly listed in the
Description" section of this PID. However, once implemented, the system will
not be added to the measurement for purposes of measuring release , change
and retirement notifications unless specifically incorporated as an authorized
change to the PID.
7. The intervals used to determine timeliness are based on CMP guidelines.
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 24
PO-19 - Stand-Alone Test Environment (SATE) Accuracy
Purpose:
Evaluates Qwest's ability to provide accurate production-like tests to CLECs for testing new releases in
the SATE and production environments and testing between releases in the SATE environment.
Description:
PO-19A
Measures the percentage of test transactions that conform to the test scenarios published in the IMA
EDI Data Document for the Stand Alone Test Environment (SA TE) that are successfully executed
in SATE at the time a new IMA Release is deployed to SATE. In months where no release activity
occurs, measures the percentage of test transactions that conform to the test scenarios published in
the current IMA EDI Data Document-for the Stand Alone Test Environment (SATE) that are
successfully executed in SATE during the between-releases monthly performance test.
Includes one test transaction for each test scenario published in the IMA EDI Data Document for
the Stand Alone Test Environment (SATE).
Test transactions will be executed for each of the IMA releases supported in SATE utilizing all test
scenarios for each of the current versions of the IMA EDI Data Document for the Stand Alone Test
Environment (SA TE).
The successful execution of a transaction is determined by the Qwest Test Engineer according to:
The expected results of the test scenario as described in the IMA EDI Data Document for the
Stand Alone Test Environment (SATE) and the EDI disclosure document.
The transactions strict adherence to business rules published in Qwest's most current IMA EDI
Disclosure Documentation for each release and the associated Addenda. NOTE 1
For this measurement, Qwest will execute the test transactions in the Stand-Alone Test Environment.
Release related test transactions will be executed when a full or point release of IMA is installed
in SATE. These transactions will be executed within five business da s of the numbered release
being originally installed in SATE. This five-business day period will be referred to as the "Testing
Window.
Mid-release monthly performance test transactions will be executed in the months when no
Testing Window for a release is completed. These transactions will be executed on the 15 , or
the nearest working day to the 15th of the month, in the months when no release related test
transactions are executed.
Test transaction results will be reported by release and included in the Reporting Period during which
the release transactions or mid-release test transactions are completed.
PO-19B
Validates the extent that SATE mirrors production by measuring the percentage of IMA EDI test
transactions that produce comparable results in SATE and in production.
Transactions counted as producing comparable results are those that return correctly formatted
data and fields as specified in the release s EDI disclosure document and developer worksheets
related to the IMA release being tested.
Comparability will be determined by evaluating the data and fields in each EDI message for the
test transactions against the same data and fields for Preorder queries, LSRs, and
Supplementals, and returned as Query Responses, Acknowledgements, Firm Order
Confirmations (FOCs) for flow-through eligible products, and rejects.
Test transactions are executed one time for each new major IMA release within 7 days after the IMA
release.
Test transactions consist of a defined suite of ProducUActivity combinations. Qwest's three
regions will be represented. NOTE 2
- Pre-order, Order, and Post-order transactions (FOCs for flow-through products) are included.
With respect to the comparability of the structure and content of results from SATE and production
environments, this measurement focuses only on the validity of the structure and the validity of the
content, per developer worksheets and EID mapping examples distributed as part of release
notifications. NOTE 3
Reporting Period:
PO-19A -- One month
PO-19B: -- One month (for those months in
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 , 2004
Unit of Measure:Percent
Page 25
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
which release-related test transactions are
completed)
Reporting Comparisons: None Disaggregation Reporting:
PO-19A - Reported separately for each release tested
in the reporting period
PO-19B -- None
Formula:
PO-19A
((Total number of successfully completed SATE test transactions executed for a Software Release or
between-releases performance test completed in the Reporting Period) -7 (Total number of SATE test
transactions executed for each Software Release or between-releases performance test completed in
the Reporting Period)) x 100
PO-19B
((Total number of completed IMA EDI test transactions executed in SATE and production that
produce comparable results for each new major IMA Software Release completed in the Reporting
Period) + (Total number of completed IMA EDI test transactions executed in SATE and production for
each new major IMA Software Release completed in the Reporting Period)) x 100
Exclusions:
For PO-19B:
Transactions that fail due to the unavailability of a content item (e., TN exhaustion in SATE or the
production environment) or a function in the SATE or production environments (e., address
validation query or CSR query) that is unsuccessful due to an outage in systems that interface with
IMA-EDI (e., PREMIS or SIA).
Transactions that fail because of differences between the production and SATE results caused when
an IMA candidate is implemented into IMA and not SATE (Le., where CMP decides not to implement
an IMA candidate in a SATE release: e., the Reject Duplicate LSR candidate in IMA 12.0). This
exclusion does not apply during reporting periods in which there are no differences between
production IMA and SATE caused by SATE releases packaged pursuant to CMP decisions.
Product Reporting: None Standard:
PO-19A - 95% for each release tested
PO-19B - 95%
Notes:
1 . Transactions that are executed and found to
have inconsistencies with the data and format
rules will be corrected and rerun. Rerun
volumes will not be counted in the denominator
for PO-19. Such corrections and re-executions
are intended to enforce strict adherence to
business rules published in Qwest's most
current IMA EDI Data and Disclosure
Documents.
2. The product and activity combinations that
make up the test decks for PO-19B will be
updated after each major IMA software release
and provided to CLECs with the publication of
IMA EDI Draft Interface Technical
Specifications for the next major IMA software
release as defined in the CMP process. All
combinations with EDI transaction volumes
;::.
100 in the previous 12-month period will be
included in the test deck. 75 days prior to the
execution of the test, Qwest will run a query
against IMA to determine which combinations
meet the criteria for inclusion (Le., volumes
;::.
100).
Availability:
Available
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 26
PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued)
3. The intent of this provision is to avoid including
the effects of circumstances beyond the SATE
environment that could cause differences in
SATE and production results that are not due
to problems in mirroring production. For
example, because of real-time data
manipulation in production , an appointment
availability query transaction in SATE will not
return the same list of available appointments
as in production. Available appointments in
production are fully dependent on real-time
activities that occur there, whereas available
appointments in SATE are based on a pre-
defined list that is representative of production.
awest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 27
PO-20 (Expanded) - Manual Service Order Accuracy
Purpose:
Evaluates the degree to which Qwest accurately processes CLECs' Local Service Requests (LSRs), which
are electronically-submitted and manually processed by Qwest, into Qwest Service Orders , based on
mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually-
processed Service Orders that are accurate/error-free.
Description:
Measures the percentage of manually-processed Qwest Service Orders that are populated correctly, in
specified data fields, with information obtained from CLEC LSRs.
Includes only Service Orders created from CLEC LSRs that Qwest receives NOTE 1 electronically (via IMA-
GUI or IMA-EDI) and manually processes in the creation of Service Orders, regardless of flow through
eligibility, subject to exclusions specified below.
Includes only Service Orders, from the product reporting categories specified below, that request inward
line or feature activity (Change, New, and Transfer order types), are assigned a due date by Qwest, and
are completed/closed in the reporting period. Change Service Order types included in this measurement
consist of all C orders with "I" and "T" action-coded line or feature USOCs.
All Service Orders satisfying the above criteria and as specified in the Availability section below are
evaluated in this measurement.
An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the
formula below when the mechanized comparisons of this measurement determine that the fields
specified in the Service Order Fields Evaluated section below (when the source fields have been properly
populated on the LSR) are all accurate on the Service Order. An inward feature Service Order will be
classified as "accurate" if the fields specified in the Service Order Fields Evaluated section below (when
the source fields have been properly populated on the LSR) are all accurate on the Service Order and if
no CLEC notifications to the call center have generated call center tickets coded to LSR/SO mismatch for
that order.
Service Orders will be counted as being accurate if the contents of the relevant fields, as recorded in
the completed Service Orders involved in provisioning the service, properly match or correspond to
the information from the specified fields as provided in the latest version of associated LSRs.
Service orders generated from LSRs receiving a PIA (Provider Initiated Activity value will be counted
as being accurate if each and every mismatch has a correct and corresponding PIA value.
Service Orders , including those otherwise considered accurate under the above-described
mechanized field comparison, will not be counted as accurate if Qwest corrects errors in its Service
Order(s) as a result of contacts received from CLECs no earlier than one business day prior to the
original due date.
Reporting Period: One month , reported in
arrears (Le., results first appear in reports one
month later than results for measurements that are
not reported in arrears), in order to excl~de Service
Orders that are the subject of call center tickets
counted in OP-5B and OP-, as having new
service problems attributed to Service Order errors.
Unit of Measure:Percent
Reporting Comparisons:
CLEC Aggregate and individual CLEC
Disaggregation Reporting:
Statewide Level
Formula:
((Number of accurate, evaluated Service Orders) + (Number of evaluated Service Orders completed in
the reporting period)) x 100
Qwest ldaho SGAT Third Revised , Fifth Amended Exhibit B June 29,2004 Page 28
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Exclusions:
Service Orders that are the subject of call center tickets counted in OP-5B and OP-5T as having new
service problems attributed to Service Order errors.
Cancelled Service Orders.
Service Orders that cannot be matched to a corresponding LSR
Records missing data essential to the calculation of the measurement per the PID.Product Reporting: Standard:
Resale and UNE-P (POTS and Centrex 21) Benchmarks, as follows:
Unbundled Loops (Analog and Non-Loaded 2/4-wire, DS1
Capable, DS3 and higher Capable, ADSL Compatible,
XDSL-I Capable, ISDN-BRI Capable)
Availability:
Phase 0 - PO-20 (Old) (the first version using
sampling of limited fields). (Available now)
Phase 1 NOTE 2 - PO-20 (Expanded) Mechanized
version (as defined herein). All qualifying orders
associated with initial LSRs received via IMA
version 15.0 or higher beginning with May 2004
data reported in Jul 04.
Phase 2 - Additional fields added. No later than
Sep 04 results reported in Nov 04
Phase 3- Additional fields added. Targeted for
1 st Quarter 05
Phase 4 - Additional fields added. (Date TBD).
Phase 1 97%
Phase 2 96%
Phase 3 & beyond 95%
Notes:
1. To be included in the measurement, Service
Orders created from CLEC LSRs must be
received and completed in the same version of
IMA-GUI or IMA-EDI.
2. Phase 1: Consists of all manually-processed
qualifying Service Orders per product reporting
category specified above, from throughout
Qwest's 14-state local service region.
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field
LSR Name identifier in the Extended 10 section of the Service Order.
Abbreviation
PON Purchase Order PON field of LSR form compared to the PON field in Bill
Number Section of the Service Order.
D/TSENT Date and time The D/TSENT field of LSR form from the Firm Order
sent Manager, using applied business day cut-off rules and
business typing rules , and compare to the APP (Application
Date) used on the Service Order.
CHC Coordinated Hot Applies only to Unbundled Loop.
Cut Requested Validate that the installation USOC used on the Service
Order matches the Coordinated Cut request. (Evaluated in
conjunction with the TEST field to determine correct USOC.
TEST Testing required Applies only to Unbundled Loop.
Validate that the installation USOC used on the Service
Order matches the TEST request. (Evaluated in conjunction
with the CHC field to determine correct USOC.
Network Channel Applies only to Unbundled Loop. NC field on the LSR form
Code compared to provisioning USOC for CKL 1 on the Service
Order.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 29
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
NCI Network Channel Applies only to Unbundled Loop NCI field on the LSR form
Interface Code compared to provisioning USOC for CKL 1 on the Service
Order.
SECNCI Secondary Applies only to Unbundled Loop orders.
Network Channel SECNCI field on the LSR form compared to the provisioning
Interface Code USOC for CKL2 on the Service Order.
PIC InterLA T A Pre-PIC field on Resale or Centrex form compared to PIC
subscription populated on the "I" or "T" action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR PIC = None; S.O. PIC = None
Resale or LPIC IntraLATA Pre-LPIC field on Resale or Centrex form compared to LPIC
Centrex subscription populated on the "I" or "T" action lines in the Service and
Indicator Code Equipment section of the Service Order.
Note:
LSR LPIC = None; S.O. LPIC = 9199
LSR LPIC = DFL T; S.O. LPIC = 5123
TNS Telephone Validate that all telephone numbers in the TNS fields in the
Numbers Service Details section on the Resale or Centrex form
requiring inward activity are addressed on the Service Order.
FA!Feature When the FA = N , T, V
FEATURE Activity/Feature Validate line and feature USOCs provided in the FEATURE
Codes field on the Resale or Centrex form are addressed with "
Resale and/or "T" action lines on the Service Order.
Note: Comparison will be based on the USOCs associated
Centrex with line and feature activity listed in the PO-20 USOC List
posted on Qwest's public website, on the web page
containing the current PID
www.qwestcom/whoiesale/results). Qwest may add USOCs
to the list, delete grand-fathered/ discontinued or obsolete
USOCs, or update USOCs assigned to listed descriptions by
providing notice in the monthly Summary of Notes and
updating the list
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 30
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
Form
LS/
LSNP
II)
:t:i
E .
!!!
...J
II) . ~:E
:t:i "i
II) (,):::i 0
~-:
0 0'I-
= I:C 0
I "C...J .!c ~
::.
LSR Field
Code
ECCKT
CFA
LTY
TOA
DML
NOSL
LSR Field Name
Exchange
Company Circuit
Connecting
Facility
Assignment
Listing Type
Type of Account
Direct Mail List
No Solicitation
Indicator
Remarks/Service Order Field:
Applies to LSRs with ACT = C (only when NC code has not
changed, M , or T.
ECCKT field on the LS form compared to the CLS field in the
Service and Equipment section of the Service Order.
CFA field on the LS or LSNP forms compared to the CFA
field used in CKL 1 of the Service Order. (Verbal acceptance
of CFA changes will be FOC'd and PIA', which will account
for the mismatch and eliminate it as an error in the PO-
calculation.
TY = 1 (Listed - appears in DA and the directory.) Validate
that there is a LN in the List section of the Service Order.
TY = 2 (Non Listed - appears only in DA.) Validate that
there is non listing instructions in the LN field in the List
section of the Service Order.
Central/Western Region: Validate that the left handed field
is NLST and (NON-LIST) is contained in the NLST data field
in the List section of the Service order.
Eastern Region: Validate that the left handed field is NL
and (NON LIST) is contained in the NL data field in the List
section of the Service Order.
TY = 3 (Non Pub - does not appear in the directory and
telephone number does not appear in DA.) Validate that
there is non published instructions in the LN field in the List
section of the Service Order.
Central/Western Regions: Validate that the left handed
field is NP and (NON-PUB) is contained in the NP data field
in the List section of the Service Order.
Eastern Region: Validate that the left handed field is NP
and (NP LODA) or (NP NODA) is contained in the NP data
field in the List section of the Service Order.
Validate TOA entries (only reviewed when BRO field on DL
form is not populated):
TOA valid entries are B or RP
Validate that there is a semi colon (;) within the LN in the
List section of the Service Order.
TOA valid entries are R or BP
Validate that there is a comma (,) within the LN in the List
section of the Service Order.
Exception: When LSR-TOS = 3 , TOA review is Not
Applicable. Handled by Complex Listing Group. Requires
separate Service Order.
DML field = 0 on DL form; Service Order LN contains
(OCLS).
Arizona Only
NOSL field = Y on DL form; Service Order LN contains
(NSOL) (OCLS).
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29,2004 Page 31
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
LSR-Service Order Fields Evaluated
Phase 1 - (Effective with LSRs received beginning May 2004)
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
TMKT Telemarketing Colorado Only
TMKT field = 0 on DL form; Service Order LN contains
(OATD).
When both the DML and the TMKT fields are populated, DML
validation applies.
LNLN and Listed Name LNLN and LNFN fields on DL form compared to the LN field
LNFN in the List section of the Service Order.
ADI Address Indicator ADI = 0 on DL form; Service Order LA contains (OAD).
LAPR Listed Address LAPR field of the Listing form compared to LA in the List
Number Prefix section of the Service Order.
LANO Listed Address LANO field of the Listing form compared to LA in the List
Number section of the Service Order.
LASF Listed Address LASF field of the Listing form compared to LA in the List
Number Suffix section of the Service Order.
LASD Listed Address LASD field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
LASN Listed Address LASN field of the Listing form compared to LA in the List
Street Name section of the Service Order.
LATH Listed Address LATH field of the Listing form compared to LA in the List
Street Type section of the Service Order.
LASS Listed Address LASS field of the Listing form compared to LA in the List
Street Directional section of the Service Order.
Suffix
LALOC Listed Address LALOC field of the Listing form compared to LA in the List
Locality section of the Service Order.
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT = Z or V only.
If DSPTCH field on the LSR form = Y, validate dispatch
USOC in the Service and Equipment section of the Service
Order.
LTC Line Treatment Applies only to Centrex 21
Code LTC field numeric value on the Centrex form compared to the
data following the CAT field for the Line USOC on the
Centrex Service Order.
COS Class of Service Applies only to Centrex 21.
- Qwest Specific COS field of the Centrex form compared to the CS field in the
ID section of the Service Order.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 32
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 2 - No later than Sep 04 results
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale FEATURE Feature Details As specified in Appendix A of the 14 State Working PID.
DETAILS Comparison would be based on the fields associated with the
Centrex USOC list referenced under Feature Activity in Phase
above.
Phase 3 - Targeted for 1 SI Quarter 05
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
Resale BLOCK Blocking Type For each LNUM provided in the Service Detail section of the
(Stage 1)Resale or Centrex form when BA = E:
Centrex Note: The BLOCK field may have one or more alpha and/or
numeric values per LNUM. This review will only validate
based on BA/BLOCK fields and will not address blocking
information provided in the "Remark" section on the LSR or
the Feature Detail section of the LSR. The values listed
below will be considered as follows:
If BLOCK contains A, validate FID TBE A is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains B, validate FID TBE B is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains C, validate FID TBE C is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
If BLOCK contains H, validate FID BLKD is present on the
service order floated behind line USOC associated with the
TNS for that LNUM.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 33
PO-20 (Expanded) - Manual Service Order Accuracy (continued)
Phase 4 - Date TBD
LSR-Service Order Fields Evaluated
Mechanized comparison of the fields from the Service Order to the LSR:
LSR Field
Form Code LSR Field Name Remarks/Service Order Field:
DFDT Desired Frame Applicable only to orders for Resale and UN E-P (POTS and
Due Time Centrex 21
DFDT field on the LSR form compared to the FDT field in the
Extended ID section of the Service Order.
LSR DDD Desired Due DDD field from the last FOC'd LSR compared to the original
Date or last subsequent due date in the Extended ID section on
the Service Order when no CFLAG/PIA is present on the
FOC. (Le. Evaluation includes recognition of valid differences
between DDD and Service Order based on population of the
CFLAG/PIA field on the LSRC (FOC))
LTN Listed Telephone For Resale and UNE-P (POTS and Centrex 21):
'- ....
Number TN field on the Listing form compared to the Main Account
Number of the Service Order.'I-
...J
~E 0:"For Unbundled Loop: L TN field on the Listing form compared
- 0 C1) .to the TN floated after the LN in the Listing section of theu 'I- 10 :!Service Order.
ca
LNPL Letter Name LNPL field on the Listing form = L, validate that LN on the
...J Placement Service Order follows letter placement versus word
placement.
Resale FEATURE Feature Details If CLECs propose additional FIDs for review, Qwest will
DETAILS undertake a feasibility evaluation.
Centrex
BLOCK Blocking Type If CLECs identify value in additional Blocking review, Qwest
(Stage 2)will undertake development. rReQuirements to be developedl
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 34
Ordering and Provisioning
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center
Purpose:
Evaluates the timeliness of CLEC access to Qwest's interconnection provisioning center(s) and retail
customer access to the Business Office , focusing on the extent calls are answered within 20 seconds.
Description:
Measures the percentage of (Interconnection Provisioning Center or Retail Business Office) calls that
are answered by an agent within 20 seconds of the first ring.
Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the
reporting period, subject to exclusions specified below.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Qwest agent.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail results
Formula:
((Total Calls Answered by Center within 20 seconds) 7 (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU Voice Response Unit is not counted.
Product Reporting: Not applicable Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 35
OP-3 - Installation Commitments Met
Purpose:
Evaluates the extent to which Owest installs services for Customers by the scheduled due date.
Description:
Measures the percentage of orders for which the scheduled due date is met.
All inward orders (Change, New, and Transfer order types) assigned a due date by Owest and
which are completed/closed during the reporting period are measured, subject to exclusions
specified below. Change order types included in this measurement consist of all C orders
representing inward activit . Also included are orders with customer-requested due dates longer
than the standard interval.
Completion date on or before the Applicable Due Date recorded by Owest is counted as a met due
date. The Applicable Due Date is the original due date or, if changed or delayed by the customer
the most recently revised due date , subject to the following: If Owest changes a due date for Owest
reasons , the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the original due date and (b) prior to a Owest-initiated, changed due date, if any.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and Owest Retail
results
Disaggregation Reporting: Statewide level.
Results for producUservices listed in Product Reporting under "MSA Type
Disaggregation" will be reported according to orders involving:
OP-3A Dispatches within MSAs;
OP-38 Dispatches outside MSAs; and
OP-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-3D In Interval Zone 1 areas; and
OP-3E In Interval Zone 2 areas.
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date)
-;-
(Total Orders
Completed in the Reporting Period)) x 100
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Due dates missed for standard categories of customer and non-Owest reasons. Standard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued , no access to customer premises, and customer hold for
payment. Standard categories of non-Owest reasons are: Weather, Disaster, and Work Stoppage.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit 8 June 29,2004 Page 36
OP - 3 Installation Commitments Met (continued)
Product Reporting:Standards:
MSA-TYDe Disaaareaation
Resale
Residential sinQle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-desiQned provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-desiQned provisioning)Parity with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 95%
Line Sharing 95%
Sub-Loop Unbundling CO: 90%
All Other States: Diagnostic
Zone-Tyee Disaaareaation -
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN (desiQned provisioninQ)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (desiQned provisioning)Parity with retail service
Qwest DSL (desiQned provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS 1 Private Line
UDIT - Above DS11evei Parity with retail Private Lines above DS11evei
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop 90%
Non-loaded Loop (2-wire)90%
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop 90%
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
Loops with ConditioninQ 90%
E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 37
OP - 3 Installation Commitments Met (continued)
Enhanced Extended Loops (EELs) - (080 WA: 90%
level)All Other States: Diagnostic
Enhanced Extended Loops (EELs) - (081 90%
level)
Enhanced Extended Loops (EELs) - (083 WA: 90%
level)All Other States: Diagnostic
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 38
OP-4 - Installation Interval
Purpose:
Evaluates the timeliness of awest's installation of services for customers, focusing on the average
time to install service.
Description:
Measures the average interval (in business da s) NOTE 1 between the a lication date and the
completion date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by
awest and which are completed/closed during the reporting period , subject to exclusions specified
below. Change order types for additional lines consist of all C orders representing inward activit
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date, subject to the following: If awest changes a due date for awest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (ab subsequent
to the original due date and (b) prior to a awest-initiated, changed due date, if any. N TE 2
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
awest-initiated due date, if any, followin~ the Applicable Due Date , from the subsequent
customer-initiated due date, if an . NOTE
Reporting Period: One month Unit of Measure: Average Business Days
Reporting
Comparisons:
CLEC
aggregate
individual CLEC
and awest
Retail results
Disaggregation Reporting: Statewide level.
Results for producUservices listed in Product Reporting under "MSA Type
Disaggregation" will be reported according to orders involving:
OP-4A Dispatches within MSAs;
OP-4B Dispatches outside MSAs; and
OP-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areas.
Formula:
L((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date
and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date))
-;-
Total Number of Orders Completed in the reporting
period
lanation: The average installation interval is derived by dividing the sum of installation intervals for
all orders in business da s NOTE 1 b total number of service orders com leted in the re ortin eriod.
Exclusions:
Orders with customer requested due dates greater than the current standard interval.
. Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missin data essential to the calculation of the measurement er the PID.
awest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 39
OP-4 - Installation Interval (continued)
Product Reporting:Standards:
MSA-TYDe Disaaareaation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed Parity with retail service
provisioning)
Basic ISDN (non-designed provisioning)Parity with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting 3 days
Line Sharing 3 days
Sub-Loop Unbundling CO: 6 days
All Other States: Diagnostic
Zone-Tyee Disaaareaation -
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN(designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with DS 1 Private Line Service
UDIT - Above DS11evei Parity with Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop 6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS 1-capable Loop Idaho, Iowa, Montana, Nebraska, North
Dakota, Oregon, Wyoming: Parity with retail
DS 1 Private Line
Arizona, Colorado, Minnesota, New Mexico,
South Dakota, Utah, Washington: 5.5 days
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
Dark Fiber - Loop Diagnostic
Loops with Conditioning 15 days
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 40
OP-4 - Installation Interval (continued)
E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO
level)
Enhanced Extended Loops (EELs) - (OS 1
level)
Enhanced Extended Loops (EELs) - (DS3
level)
Availability:
Available
Parity with retail E911/911 Trunks
Diagnostic
6 days
Diagnostic
Notes:
1. For OP-, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4C and for all products under OP-
, -
, and -4E. Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition, the Applicable Due Date can change
per successive customer-initiated due date changes or delays, up
to the point when a Qwest-initiated due date change occurs. At
that point, the Applicable Due Date becomes fixed (Le., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. Following the first Qwest-
initiated due date change , any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval, and customer-initiated impacts
on intervals are not counted in the reported interval.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 41
OP-- New Service Quality
Purpose:
Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the
percentage of newly-installed service orders that are free of GLEe/customer-initiated trouble reports during
the provisioning process and within 30 calendar days following installation completion, and focusing on the
quality of Qwest's resolution of such conditions with respect to multiple reports.
Description:
Measures two components of new service provisioning quality (OP-5A and -5B) and also reports a combined
result (OP-5T), as described below, each as a percentage of all inward line service orders completed in the
reporting period that are free of GLEe/customer-reported provisioning and repair trouble reports, as
described below. Also measures the percentage of all provisioning and repair trouble reports that constitute
multiple trouble reports for the affected service orders. (OP-5R)
Orders for new services considered in calculating all components of this performance indicator are all
inward line service orders completed in the reporting period , including Change (C-type) orders for
additional lines/circuits, subject to exclusions shown below. Chan~e order types considered in these
measurements consist of all C orders representing inward activity. aTE 1
Orders for new service installations include conversions (Retail to CLEC, CLEC to CLEC , and same
CLEC converting between products).
Provisioning or repair trouble reports include both out of service and other service affecting conditions
such as features on a line that are missing or do not function properly upon conversion, subject to
exclusions shown below.
OP-New Service Installation Quality Reported to Repair
Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2
within 30 calendar days of installation completion , subject to exclusions below.
Repair trouble reports are defined as GLEe/customer notifications to Qwest of out-of-service and
other service affecting conditions for which Qwest opens repair tickets in its maintenance and repair
management and tracking systems NOTE 3 that are closed in the reporting period or the following
month , NOTE 4 subject to exclusions shown below. NOTE 5
Qwest is able to open repair tickets for repair trouble reports received from GLEes/customers once
the service order is completed in Qwest's systems.
OP-New Service Provisioning Quality
Measures the percentage of inward line service orders that are free of provisioning trouble reports
during the provisioning process and within 30 calendar days of installation completion, subject to
exclusions shown below.
Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other
service affecting conditions that are attributable to provisioning activities, including but not limited to
LSR/service order mismatches and conversion outages. For provisioning trouble reports, Qwest
creates call center tickets in its call center database. Subject to exclusions shown below, call center
tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement.
Call center tickets closed to Network reasons will not be counted in OP-5B when a repair trouble
report for that order is captured in OP-5A. NOTE 5, 6
OP-5T: New Service Installation Quality Total
Measures the percentage of inward line service orders that are free of repair or provisioning trouble
reports during the provisioning process and within 30 calendar days of installation completion, subject
to exclusion shown below.
OP-5R: New Service Quality Multiple Report Rate
Evaluates the quality of Qwest's responses to repair and provisioning trouble reports for inward line
service orders completed in the reporting period. This measurement reports, for those service orders
that were not free of repair or provisioning trouble reports in OP-5A or OP-, the percentage of
trouble reports affecting the same service orders that were followed by additional repair and
provisioning trouble reports , as specified below.
Measures the percentage of all repair and provisioning trouble reports considered in OP-5A and
OP-5B that are additional repair or provisioning trouble reports received by Qwest for the same
service order during the provisioning process or within 30 calendar days following installation
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 42
OP- 5 - New Service Quality (continued)
completion.
Additional repair or provisioning trouble reports are defined as all such reports that are received
following the first report (whether the first report is represented by a call center ticket or a repair
ticket) relating to the same service order during the provisioning process or within 30 calendar days
following installation completion. In all cases , the trouble reports counted are those that are defined
for OP-5A and OP-5B above. NOTE
Reporting Period: One month , reported in arrears (i.e., results first appear
in reports one month later than results for measurements that are not
reported in arrears), in order to cover the 3D-day period following installation.
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level
individual CLEC and Qwest Retail results
Formulas:
OP-5A = (Number inward line service orders completed in the reporting period Number of inward line
service orders with any re air trouble re orts as specified above)
-;-
(Number of inward line service
orders completed in the reporting period) x 100
Unit of Measure:
Percent
OP-5B = (Number of inward line service orders completed in the reporting period - Number of inward line
service orders with any rovisionin trouble re orts as specified above)
-;-
(Number of inward line
service orders completed in the reporting period) x 100
OP-5T = ((Number of inward line service orders completed in the reporting period) Number of inward line
service orders with re air or rovisionin trouble re orts as defined above under OP-5A or OP-
as applicable)
-;-
(Number of inward line service orders completed in the reporting period) x 100
OP-5R = (Number of all repair and provisioning trouble reports, relating to inward line service orders closed in
the reporting period as defined above under OP-5A or OP-, that constitute additional repair and
provisioning trouble reports, within 30 calendar days following the installation date
-;-
Number of all
repair and provisioning trouble reports relating to inward line service orders closed In the reporting
period, as defined above under OP-5A or OP-5B) x 100
Exclusions:
licable to OP-OP-5T and OP-5R:
R~pair trouble reports attributable to CLEC or coded to non-Q~est reasons as follows:
For products measured from MT AS data, repair trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous-
Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and
Reports from other than the GLEe/customer that result in a charge if dispatched.
For products measured from WFA (Workforce Administration) data, repair reports coded to codes for:
Carrier Action (IEC); Customer Provided Equipment (CPE); Commercial power failure; Customer
requested service order activity; and Other non-Qwest.
Repair reports coded to disposition codes for referral to another department (i.e., for non-repair ticket
resolutions of non-installation-related problems, except cable cuts, which are not excluded).
licable to OP-OP-5T and OP-5R onl
Provisioning trouble reports attributable to CLEC or non-Qwest causes.
Call center tickets relating to activities that occur as part of the normal process of conversion (i.e., while
Qwest is actively and properly engaged in process of converting or installing the service). Provisioning
trouble reports involving service orders that, at the time of the calls, have fallen out for manual handling
and been disassociated from the related service order, as applicable, will be considered as not in the
normal process of conversion and will not be excluded.
licable to OP-OP-OP-5T and OP-5R:
Repair or provisioning trouble reports related to service orders captured as misses under measurements
OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness).
Subsequent repair or provisioning trouble reports of any trouble on the installed service before the
original repair or provisioning trouble report is closed.
Service orders closed in the reporting period with App Dates earlier than eight months prior to the
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 43
OP- 5 - New Service Quality (continued)
beginning of the reporting period.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Disconnect, From (another form of disconnect) and Record order types. When out of service or service
affecting problems are reported to the call center on conversion and move requests, the resulting call
center ticket will be included in the calculation of the numerator in association with the related inward
order type even when the call center ticket reflects the problem was caused by the Disconnect or From
order.
Records involving official Qwest company services.
Records missinQ data essential to the calculation of the measurement as defined herein.
Product Reporting Categories: Standards:
As specified below - one OP-5A:
percentage result reported for OP-5B:
each bulleted category under
the sub-measurements shown.
Parity with retail service
Diagnostic for six months following first reporting. After
six months Benchmark (TBD)
OP-5T: Diagnostic
OP-5R: Diagnostic for six months following first reporting.
Possible standard (TBD)
(Where parity comparisons involve multiple service varieties in a
product category, weighting based on the retail analogue volumes may
be used if necessary to create a comparison that is not affected by
different proportions of wholesale and retail analogue volumes in the
same reporting category.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 44
OP- 5 - New Service Quality (continued)
Product Reporting:I Standards:
Reported under OP-5A. OP-5B. OP-5T and OP-5R:
(Product categories may be combined as agreed upon by the parties in Long-Term PID Administration.
OP-OP-OP-5T &
OP-
Resale
Residential single line Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
service
Business single line Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
service
Centrex Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Centrex 21 Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
PBX Trunks Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Basic ISDN Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Qwest DSL Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Primary ISDN Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
DSO Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
DS1 Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
DS3 and higher bit-Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
rate services
(agg reg ate)
Frame Relay Parity with retail service 6 mo. Diagnostic; Benchmark TBD Diagnostic
Unbundled Network Parity with like retail 6 mo. Diagnostic; Benchmark TBD Diagnostic
Element - Platform service
(UNE-P) (POTS)
Unbundled Network Parity with retail Centrex 6 mo. Diagnostic; Benchmark TBD Diagnostic
Element - Platform
(UNE-P) (Centrex 21 )
Unbundled Network Parity with retail Centrex 6 mo. Diagnostic; Benchmark TBD Diagnostic
Element - Platform
(UNE-P) (Centrex)
Line Splitting Diagnostic Diagnostic Diagnostic
Line Sharing Parity with retail RES &6 mo. Diagnostic; Benchmark TBD Diagnostic
BUS POTS
Sub-Loop Unbundling Diagnostic Diagnostic Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res &6 mo. Diagnostic; Benchmark TBD Diagnostic
Bus POTS with dispatch
Non-loaded Loop (2-Parity with retail ISDN 6 mo. Diagnostic; Benchmark TBD Diagnostic
wire)BRI
Non-loaded Loop (4-Parity with retail DS 1 6 mo. Diagnostic; Benchmark TBD Diagnostic
wire)
DS 1-capable Loop Parity with retail DS 1 6 mo. Diagnostic; Benchmark TBD Diagnostic
ISDN-capable Loop Parity with retail ISDN 6 mo. Diagnostic; Benchmark TBD Diagnostic
BRI
ADSL-qualified Loop Parity with retail Qwest 6 mo. Diagnostic; Benchmark TBD Diagnostic
DSL with dispatch
Loop types of DS3 and Parity with retail DS3 6 mo. Diagnostic; Benchmark TBD Diagnostic
higher bit-rates and higher bit-rate
(aggregate)services (aggregate)
Dark Fiber - Loop Diagnostic Diagnostic Diagnostic
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 45
OP. 5 - New Service Quality (continued)
Enhanced Extended Loops Diagnostic until volume Diagnostic until volume criteria are Diagnostic
(EELs) - (DSO level)criteria are met met
Enhanced Extended Loops Parity with retail DS1 6 mo. Diagnostic; Benchmark Diagnostic
(EELs) - (DS1 level)Private Line TBD
Enhanced Extended Loops Diagnostic until volume Diagnostic until volume criteria are Diagnostic
(EELs) - (above DS1 criteria are met met
level)
Reeorted under OP-5A and under OP-5R leer OP-5A seecifications):
OP-OP-
LIS Trunks Parity with Feature Diagnostic
Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT (DS1 Level)Parity with Retail Private Diagnostic
Lines (OS 1)
UDIT (Above DS1 Level)Parity with Retail Private Diagnostic
Lines (Above OS 1 level)
Dark Fiber - IOF Diagnostic DiaQnostic
E911/911 Trunks Parity with Retail Diagnostic
E911/911 Trunks
Availability:Notes:
The specified Change order types representing inward activity exclude Change
Available orders that do not involve installation of lines (in both wholesale and retail results).
Specifically this measurement does not include changes to existing lines, such as
number changes and PIC changes.
Including consideration of repeat repair trouble reports (Le., additional reports of
trouble related to the same newly-installed line/circuit that are received after the
preceding repair report is closed and within 30 days following installation
completion) to complete the determination of whether the newly-installed line/circuit
was trouble free within 30 days of installation.
Qwest's repair management and tracking systems consist of WFA (Work Force
Administration), MTAS (Maintenance Tracking and Administration System), and
successOr repair systems, if any, as applicable to obtain the repair report data for
this measurement. Not included are Call Center Database systems supporting call
centers in logging calls from customers regarding problems or other inquiries (see
OP-5B and OP-5T).
The "following month" includes also the period of a few business da s (typically four
or five) afterward, up to the time when Qwest pulls the repair data to begin
processing results for this measurement.
Includes repair and provisioning trouble reports generated by new processes that
supersede or supplement existing processes for submitting repair and provisioning
trouble reports as specified in Qwest's documented or agreed upon procedures.
For purposes of calculating OP-, a call center ticket for multiple orders with
provisioning trouble reports will result in all orders reporting trouble counting as a
miss in OP-5B. If a repair trouble report(s) is received for the same orders, the
number of orders counted as a miss in OP-5B for Network reasons will be reduced
by the number of orders with repair troubles counted as a miss in OP-5A.
OP-5R will be counted on a per ticket basis.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 46
OP-6 - Delayed Days
Purpose:
Evaluates the extent Qwest is late in installing services for customers, focusing on the average number of
days that late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business da s NOTE 1 that service is delayed beyond the
Applicable Due Date for non-facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period, later, due to non-facility reasons, than the
Applicable Due Date recorded by Qwest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the
Applicable Due Date for facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are
completed/closed during the reporting period later due to facility reasons than the original
due date recorded by Qwest, subject to exclusions specified below.
For both OP-6A and OP-6B:
. Change order types for additional lines consist of "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE 2
Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated
due date , if any. NOTE 2
Reporting Period: One month Unit of Measure: Average Business Days
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and. Qwest Retail
results
Disaggregation Reporting: Statewide level.
Results for products/services listed under Product Reporting under "MSA type
Disaggregation" will be reported for OP-6A and OP-6B according to orders
involving:
Dispatches within MSAs;2. Dispatches outside MSAs; and3. No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas.
Formula:
OP-6A = L((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late
order) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date)) -7 (Total Number of Late Orders for non-facility
reasons completed in the reporting period)
OP-6B = L((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late
order)) - (Time intervals associated with customer-initiated due date changes or delays
occurring after the Applicable Due Date) -7 (Total Number of Late Orders for facility reasons
completed in the reporting period)
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 47
OP. 6 - Delayed Days (continued)
Exclusions:
Orders affected only by delays that are solely for customer and/or CLEC reasons.
Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or a lication dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-Tvee Disaaareaation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisioning)Parity with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting Parity with retail Qwest DSL
Line Sharing Parity with retail Qwest DSL
Sub-Loop Unbundling Diagnostic
Zone-tyee Disaaareaation
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with retail DS1 Private Line- Service
UDIT - Above DS11evei Parity with retail Private Line- Services above DS
level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS with dispatch
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS 1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL, with dispatch
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 48
OP- 6 - Delayed Days (continued)
Dark Fiber - Loop
E911 /911 Trunks
Enhanced Extended Loops (EELs) - (DSO
level)
Enhanced Extended Loops (EELs) - (DS1
level)
Enhanced Extended Loops (EELs) - (DS3
level)
Availability:
Available
Diagnostic
Parity with retail E911/911 Trunks
Diagnostic
OP-6A: Parity with retail DS1 Private Line
OP-6B: Diagnostic
Diagnostic
Notes:
1 . For OP-6A-3 and OP-6B-, Saturday is counted as a business day for
all orders for Resale Residence, Resale Business, and UNE-
(POTS), as well as for the retail analogues specified above as
standards. For all other products under OP-6A-3 and OP-6B-, and
for all products under OP-6A-
, -
6A-
, -
6A-
, -
6A-
, -
6B-
, -
6B-
, -
6B-, and -6B-, Saturday is counted as a business day when the
service order is due or completed on Saturday.2. According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the
point when a Qwest-initiated due date change occurs. At that point
the Applicable Due Date becomes fixed (Le., with no further changes)
as the date on which it was set prior to the first Qwest-initiated due
date change, if any. Following the first Qwest-initiated due date
change, any further customer-initiated due date changes or delays are
measured as time intervals that are subtracted as indicated in the
formula. These delay time intervals are calculated as stated in the
description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date
change and subsequent customer-initiated due date change or delay.
The intervals thus calculated from each pairing of Qwest and
customer-initiated due dates are summed and then subtracted as
indicated in the formula.) The result of this approach is that Qwest-
initiated impacts on intervals are counted in the reported interval , and
customer-initiated impacts on intervals are not counted in the reported
interval.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 49
OP-7 - Coordinated "Hot Cut" Interval Unbundled Loop
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time
actually involved in disconnecting the loop from the Qwest network and connecting/testing the loop.
Description:
Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals
beginning with the "lift" time and ending with the completion time of Qwest's applicable tests for the
loop.
Includes all coordinated hot cuts of unbundled loops that are completed/closed during the
reporting period, subject to exclusions specified below.
. "
Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the
CLEC's equipment, via unbundled loops, that will serve the customers.
. "
Lift" time is defined as when Qwest disconnects the existing loop.
. "
Completion time" is defined as when Qwest completes the applicable tests after connecting the
loop to the CLEC.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting Comparisons: CLEC
aggregate and individual CLEC
results
Formula:
I(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers
completed in the reporting period)
Disaggregation Reporting: Statewide level.
Exclusions:
Time intervals associated with GLEe-caused delays.
Records missing data essential to the calculation of the measurement per the PID.
Invalid starUstop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Standard:
Loops - Reported separately for: CO: 1 hour
Analog Loops All Other States: Diagnostic in light of OP-All other Loop Types (Coordinated Cuts On Time)
Availability:Notes:
Available
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 50
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP).
Description:
OP-8B - LNP Timeliness with Loop Coordination (percentj: Measures the percentage of coordinated
LNP triggers set prior to the scheduled start time for the loop.
All orders for LNP coordinated with unbundled loops that are completed/closed during
the reporting period are measured, subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP
triggers set prior to the Frame Due Time or scheduled start time for the LNP cutover as
applicable.
All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated
standalone LN P), subject to exclusions specified below.
For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "1 O-digit
unconditional trigger" or Line Side Attribute (LSA) that is set or translated by Qwest.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated time. In the case of LNP cutovers coordinated with loops , the scheduled time
used in this measurement will be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula:
OP-8B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) +
(Total Number of LNP activations coordinated with unbundled loops completed)) x 100
Disaggregation Reporting: Statewide level.
OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total
Number of LNP activations without loop cutovers completed)) x 100
Exclusions:
GLEe-caused delays in trigger setting.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique
telephone numbers and Centrex 21).
LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
Records with no paN (purchase order number) or STATE.
Records where triggers cannot be set due to switch capabilities.
Records with invalid due dates, a lication dates , or start dates.
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid frame due or scheduled date/times.
Product Reporting: None Standard:95%
Availability:Notes:
Available
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 51
OP-13 - Coordinated Cuts On Time Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing
on cuts completed within one hour of the committed order due time and the percent that were started
without CLEC approval.
Description:
Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the
reporting period , subject to exclusions specified below.
. OP-13A - Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled
loops that are started and completed on time. For coordinated loop cuts to be counted as "
time" in this measurement, the CLEC must agree to the start time, and Qwest must (1) receive
verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and
appropriate tests, (3) complete the Qwest portion of any associated LNP orders and (4) call the
CLEC with completion information , all within one hour of the time interval defined by the
committed order due time.
. OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are
actually started without CLEC approval.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a
newly negotiated appointment time.
. The "committed order due time" is based on the number and type of loops involved in the cut and
is calculated by adding the applicable time interval from the following list to the scheduled start
time:
Analog unbundled loops:
1 to 16 lines: 1 Hour
17 to 24 lines: 2 Hours
25+ lines: Project*
All other unbundled loops:
1 to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours
12 to 24 lines: 4 Hours25+ lines: Project*
For Pro ects scheduled due dates and scheduled start times will be negotiated between CLEC
and Qwest, but no committed order due time is established. Therefore, projects are not included
in OP-13A (see exclusion below).
. "
Stop" time is defined as when Qwest notifies the CLEC that the Qwest physical work and the
appropriate tests have been successfully accomplished, including the Qwest portion of any
coordinated LNP orders.
. Time intervals following the scheduled start time or during the cutover process associated with
customer-caused delays are subtracted from the actual cutover duration.
. Where Qwest's records of completed coordinated cut transactions are missing evidence of CLEC
approval of the cutover, the cut will be counted as a miss under both OP-13A and OP-13B.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate and individual CLEC
results
Disaggregation Reporting: Statewide level.
Results for this measurement will be reported according to:
OP-13A Cuts Completed On Time
OP-13B Cuts Started Without CLEC Approval
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 52
OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) -7 (Total
Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period))
x 100
OP-138 = ((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs
without CLEC approval) -7 (Total Number of LSRs for Coordinated Unbundled Loop Cuts
completed in the reporting period)) x 100
Exclusions:
Applicable to OP-13A:
Loop cuts that involve CLEC-requested non-standard methodologies, processes , or timelines.
OP-13A & OP-138:
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID which are not
otherwise designated to be "counted as a miss
Invalid starUstop dates/times or invalid scheduled date/times.
Projects involving 25 or more lines.
Product Reporting: Coordinated Unbundled
Loops - Reported separately for:
Analog Loops
All Other Loops
Standards:
OP-13A:
AZ.: 90 Percent or more
All Other States: 95 Percent or more
Availability:
OP-13B: Diagnostic
Notes:
Available
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit 8 June 29, 2004 Page 53
OP-15 - Interval for Pending Orders Delayed Past Due Date
Purpose:
Evaluates the extent to which Qwest's pending orders are late , focusing on the average number of days the
pending orders are delayed past the Applicable Due Date , as of the end of the reporting period.
Description:
OP-15A - Measures the average number of business da s that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Qwest.
Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable
Due Date recorded by Qwest has been missed, subject to exclusions specified below. Change order
types included in this measurement consist of all "C" orders representing inward activit
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date , subject to the following: If Qwest changes a due date for Qwest reasons, the
Applicable Due Date is the customer-initiated due date, if any, that is ~a) subsequent to the original due
date and (b) prior to a Qwest-initiated, changed due date, if any. NOTE
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-
initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due
date, if any. NOTE 1
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed
for Qwest facility reasons.
Reporting Period: One month Unit of Measure:
OP-15A - Average Business Days NOTE 2
OP-15B - Number of orders pending facilities
Disaggregation Reporting:
Statewide
Reporting Comparisons:
CLEC aggregate, individual CLEC , Qwest retail
Formula:
OP-15A = I((Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time
intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) + (Total Number of Pending Orders Delayed for Qwest reasons as of the
last day of Reporting Period)
OP-15B = Count of pending orders measured in numerator of OP-15A that were delayed for Qwest facility
reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or a lication dates.
. Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 54
OP-15 - Interval for Pending Orders Delayed Past Due Date (continued)
Product Reporting:Standards: OP-15B = diagnostic only
For OP-15A:
Resale
Residential sin Ie line service
Business sin Ie line service
Centrex
Centex 21
with retail service
with retail service)
with retail service)
with retail service
PBX Trunk
Basic ISDN
Qwest DSL
Primar ISDN
DSO
DS1
DS3 and higher bit-rate services
(ag reg ate
Frame Rela
Unbundled Network Element - Platform
UNE-P) POTS
Unbundled Network Element - Platform
UNE-P) (Centrex 21
Unbundled Network Element - Platform
UNE-P) (Centrex
Line Splitting
Diagnostic Ex ectation: Parit with retail service
Diagnostic (Expectation: Parity with retail service)
Diagnostic (Expectation: Parity with retail Centrex 21)
Diagnostic (Expectation: Parity with retail Centrex)
Diagnostic (Expectation: Parity with retail Qwest
DSL)
Diagnostic (Expectation: Parity with retail Qwest
DSL
Diagnostic
Diagnostic (Expectation: Parity with Feature Group 0re ate se aratel re orted
UDIT
Diagnostic (Expectation: Parity with DS1 Private
Line- Service
Diagnosti~ (Expectation: Parity with Private Line-
Services above OS 1 level
Dia nostic
Line Sharing
Sub-Loo Unbundling
LIS Trunks
Unbundled Dedicated Interoffice Trans ort
UDIT - DS11evei
UDIT - Above OS 1 level
Dark Fiber - IOF
Unbundled Loo s:
Analog Loop
Loop types of DS3 or higher bit rate(a re ate
Dark Fiber - Loo
E911/911 Trunks
Enhanced Extended Loo
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 55
OP-15 - Interval for Pending Orders Delayed Past Due Date (continued)
Availability:
Available
Notes:1. According to this definition , the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point
when a Qwest-initiated due date change occurs. At that point, the Applicable
Due Date becomes fixed (i.e., with no further changes) as the date on which it
was set prior to the first Qwest-initiated due date change, if any. Following
the first Qwest-initiated due date change, any further customer-initiated due
date changes or delays are measured as time intervals that are subtracted as
indicated in the formula. These delay time intervals are calculated as stated
in the description. (Though infrequent, in cases where multiple Qwest-
initiated due date changes occur, the stated method for calculating delay
intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delay. The intervals thus
calculated from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The result of this
approach is that Qwest-initiated impacts on intervals are counted in the
reported interval , and customer-initiated impacts on intervals are not counted
in the reported interval.2. For OP-15A, Saturday is counted as a business day for all non-dispatched
orders for Resale Residence, Resale Business , and UNE-P (POTS), as well
as for non-dispatched orders in the retail analogues specified above as
standards. For all other non-dispatched products and for all dispatched
products under OP-15A, Saturday is not counted as a business day.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 56
OP-17 - Timeliness of Disconnects associated with LNP Orders
Purpose:
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to
which porting occurs without implementing associated disconnects before the scheduled time/date.
Description:
OP-17 A
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with
loops , that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Focuses on disconnects associated with timely CLEC requests for delaying the disconnects or no
requests for delays.
The scheduled time/date is defined as 11 :59 p.m. on (1) the due date of the LNP order recorded
by Qwest or (2) the delayed disconnect date requested by the CLEC , where the CLEC submits a
timely request for delay of disconnection.
- A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00
m. MT on the current due date of the LNP order recorded by Qwest.
OP-17B
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated
with loops, that are ported without the incidence of disconnects being made by Qwest before the
scheduled time/date, as identified by associated qualifying trouble reports.
Includes only disconnects associated with untimely CLEC requests for delaying the
disconnects.
A CLEC request for delay of disconnection is considered "untimely" if received by Qwest
after 8:00 p.m. MT on the current due date of the LNP order recorded by Qwest and before
12:00 p.m. MT (noon) on the day after the current due date.
Disconnects are defined as the removal of switch translations, including the 1 O-digit trigger.
Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are
those that the CLEC identifies as such to awest via trouble reports, within four calendar days of the
actual disconnect date, that are confirmed to be caused by disconnects being made before the
scheduled time.
Includes all CLEC orders for LNP TNs completed in the reporting period, subject to exclusions
specified below.
Reporting Period: One month
. .
Reporting Comparisons: CLEC Aggregate
and Individual CLEC
Formula:
((Total number of LNP TNs ported pursuant to orders completed in the reporting period Number of TNs
with qualifying trouble reports notifying awest that disconnection before the scheduled time has occurred)
+ Total Number of LNP TNs ported pursuant to orders completed in the reporting period) x 100
Unit of Measure:Percent
Disaggregation Reporting:Statewide
awest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 57
OP-17 - Timeliness of Disconnects associated with LNP Orders (continued)
Exclusions:
OP-17A only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
has failed to submit timely requests to have disconnects held for later implementation.
OP-17A & B
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique TNs
and Centrex 21).
Records with invalid trouble receipt dates.
Records with invalid cleared, closed or due dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
OP-17B only
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC
did not submit its untimely requests by 12:00 p.m. MT (noon) on the day after the LNP due date to
have disconnects held for later implementation.
Product Reporting:LNP Standards:
OP-17A - 98.25%
OP-17B - Diagnostic only, in light of its measuring
only requests for delay of disconnect
that are defined as untimely.
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 58
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds -Interconnect Repair Center
Purpose:
Evaluates Customer access to Qwest's Interconnection and/or Retail Repair Center(s), focusing on
the number of calls answered within 20 seconds.
Description:
Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20
seconds of the first ring.
Includes all calls to the Interconnect Repair Center during the reporting period, subject to
exclusions specified below.
First ring is defined as when the customer s call is first placed in queue by the ACD (Automatic
Call Distributor).
Answer is defined as when the call is first picked up by the Qwest agent.
Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Region-wide level.
Qwest Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) 7 (Total Calls received by Center)) x 100
Exclusions: Time spent in the VRU (Voice Response Unit) is not counted.
Product Reporting: None Standard: Parity
Availability:Notes:
Available
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 59
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-
service trouble reports were cleared within the standard estimate for specified services (i.e., 24 hours
for out-of-service conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services, that are
cleared within 24 hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period , which involve a specified service
that is out-of-service (i.e., unable to place or receive calls), subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and Qwest Retail
results
Disaggregation Reporting: Statewide level.
Results for producUservices listed in Product Reporting under "MSA Type
Disaggregation" will be disaggregated and reported according to trouble
reports involving:
MR-3A Dispatches within MSAs;
MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24
hours) 7 (Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codesfor:" Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch , non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 60
MR-3 - Out of Service Cleared within 24 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting TBD
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retail ISDN-BRI
All Other States: Diagnostic
Zone-tyee Disaaareaation -
Resale
Qwest DSL Parity with retail service
Unbundled Loops
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI
ISDN-capable Loop Parity with ISDN-BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29,2004 Page 61
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out
of service and service affecting) and on the number of such trouble reports cleared within the standard
estimate for specified services (i.e., 48 hours for service-affecting conditions).
Description:
Measures the percentage of trouble reports, for specified services, that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period , which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and Qwest Retail
results
Disaggregation Reporting: Statewide level.
Results for producUservices listed in Product Reporting under "MSA Type
Disaggregation" will be disaggregated and reported according to trouble
reports involving:
MR-4A Dispatches within MSAs;
MR-4B Dispatches outside MSAs; and
MR-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areas
Formula:
((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) + (Total Trouble
Reports closed in the reporting period)) x 100
Exclusions~
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports codedto disposition codesfor: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 62
MR-4 - All Troubles Cleared within 48 Hours (Continued)
Product Reporting:Standards:
MSA-TvDe Disaaareaation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splitting TBD
Line Sharing Parity with RES and BUS POTS
Sub-Loop UnbundlinQ Diagnostic
Zone-Tvee Disaaareaation
Resale
Qwest DSL Parity with retail service
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retailISDN-BRI
ISDN-capable Loop Parity with retailISDN-BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 63
MR-5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types
(including out of service and service affecting troubles) and on the number of such trouble reports
cleared within the standard estimate for specified services (i.e., 4 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports , closed during the reporting period, which involve a specified service
subject to exclusions specified below.
. Time measured is from date and time that awest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:
CLEC aggregate, individual
CLEC and awest Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to trouble
reports:
MR-
MR-
In Interval Zone 1 areas; and
In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) -T (Total
Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal awest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
awest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 64
MR-5 - All Troubles Cleared within 4 hours (continued)
Product Reporting:Standards:
Zone-Type Disaggregation -
Resale
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with OS 1 Private Line Service
UDIT - Above DS11evei Parity with Private Line Services above OS 1 level
Unbundled Loops:
Non-loaded Loop (4-wire)Parity with retail DS1
OS 1-capable Loop Parity with retail OS 1
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aQgreQate)(aggregate)
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available
awest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 65
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusing how long it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
Includes all trouble reports closed during the reporting period , subject to exclusions specified below.
Includes customer direct reports, customer-relayed reports, and test assist reports that result in a
trouble report.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and
time trouble is cleared.
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting
Comparisons:
CLEC aggregate
individual CLEC
and Qwest Retail
results
Disaggregation Reporting: Statewide level.
Results for producUservices listed in Product Reporting under "MSA Type
Disaggregation" will be reported according to trouble reports involving:
MR-6A Dispatches within MSAs;
MR-6B Dispatches outside MSAs; and
MR-6C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
MR-6E In Interval Zone 2 areas.
Formula:
I((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of
Trouble Reports closed in the reporting period)
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the
Network Interface; and Miscellaneous - Non-Dispatch , non-Qwest (includes CPE, Customer
Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 66
MR-6 - Mean Time to Restore (Continued)
Product Reporting:Standards:
MSA- Tyee Disaaareaation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Line Splittinq TBD
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS POTS
Sub-Loop Unbundling CO: Parity with retailISDN-BRI
All Other States: Diagnostic
Zone-Tyee Disaaareaation -
Resale
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqq reg ate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with retail DS1 Private Line
UDIT - Above DS11evei Parity with retail Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS 1-capable Loop Parity with retail DS 1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aqqreqate)Line services (aqqreqate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS 1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 67
MR-6 - Mean Time to Restore (Continue
Availability: Notes:
Available
Owest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29,2004 Page 68
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of re eated trouble re orts received
for the same line/circuit within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
Includes all trouble reports closed during the reporting period that have a repeated trouble report
received within thirty (30) days of the initial trouble report for the same service (regardless of
whether the report is about the same type of trouble for that service), subject to exclusions
specified below.
In determining same service Owest will compare the end user telephone number or circuit access
code of the initial trouble reports closed during the reporting period with reports received within 30
days of when the initial trouble report closed.
Includes reports due to Owest network or system causes, customer-direct and customer-relayed
reports.
. The 3D-day period applied in the numerator of the formula below is from the date and time that the
initial trouble report is closed to the date and time that the next, or "repeat" trouble report is
received (Le., opened).
Reporting Period: One month, reported in
arrears (Le., results first appear in reports one
month later than results for measurements that
are not reported in arrears), in order to cover the
3D-day period following the initial trouble report.Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA TypeCLEC Disaggregation" will be reported according to trouble reports involving:
aggregate, MR-7A Dispatches within MSAs;individual MR-7B Dispatches outside MSAs; andCLEC and MR-7C No dispatches.
Owest Retail Results for products/services listed in Product Reporting under "Zone-typeresults Disaggregation" will be disaggregated according to trouble reports involving:
. MR-7D In Interval Zone 1 areas; and .
MR-7E In Interval Zone 2 areas.
Unit of Measure: Percent
Formula:
((Total trouble reports closed within the reporting period that had a repeated trouble report received
within 30 calendar days of when the initial trouble report closed) + (Total number of Trouble Reports
Closed in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble
Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Owest (includes CPE
Customer Instruction , Carrier, Alternate Provider).
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 69
MR-7 - Repair Repeat Report Rate (Continued)
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-Tvoe Disaaareaation -
Resale
Residential sinQle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
P) (Centrex)
Line Splitting Parity with Qwest Retail DSL
Line Sharing AZ & CO: Parity with Qwest Retail DSL
All Other States: Diagnostic Comparison with
Qwest Retail DSL
Sub-Loop Unbundling CO: Parity with Retail ISDN-BRI
All Other States: Diagnostic
Zone-Tvoe Disaaareaation -
Resale
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Parity with retail OS 1 Private Line
UDIT - Above DS11evei Parity with retail Private Lines above DS1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aQQreQate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 70
MR-7 - Repair Repeat Report Rate (Continued)
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (DS1 Parity with retail DS 1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Targeted availability with July 2004
results reported in September 2004
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 71
MR-8 - Trouble Rate
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or
element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period , subject to exclusions specified
below.
Includes all applicable trouble reports , including those that are out of service and those that are
only service-affecting.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLEC and Owest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service
grouping) -T (Total number of the specified services that are in service in the reporting period)) x 100
Disaggregation Reporting: Statewide level.
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch , non-Owest (includes CPE, Customer Instruction , Carrier, Alternate Provider).
For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Owest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinq data essential to the calculation of the measurement per the PID.
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 72
MR-8 - Trouble Rate (continued)
Product Reporting:Standards:
Resale
Residential sinqle line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Qwest DSL Parity with Qwest DSL service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aqqregate)
Frame Relay Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex 21
(UNE-P) (Centrex 21 )
Unbundled Network Element -Parity with retail Centrex
Platform(UNE-P) (Centrex)
Line Splitting TBD
Line Sharing CO: Parity with Qwest DSL
All Other States: Parity with RES and BUS
POTS
Sub-Loop Unbundling CO: Parity with retail ISDN-BRI
All Other States: Diagnostic
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail OS 1 Private Line Service
. UDIT - Above DS11evei Parity with retail Private Lines above DS1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail OS 1 Private Line
OS 1-capable Loop Parity with retail OS 1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Loops (EELs) - (DSO Diagnostic
level)
Enhanced Extended Loops (EELs) - (OS 1 Parity with retail DS1 Private Line
level)
Enhanced Extended Loops (EELs) - (DS3 Diagnostic
level)
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 73
MR-9 - Repair Appointments Met
Purpose:
Evaluates the extent to which Qwest repairs services for Customers by the appointment date and time.
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
Includes all trouble reports closed during the reporting period, subject to exclusions specified
below.
. Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date
and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting
Comparisons: CLEC
aggregate, individual
CLEC and Qwest Retail
results
Disaggregation Reporting: Statewide level.
Results for listed services will be disaggregated and reported
according to trouble reports involving:
MR-9A Dispatches within MSAs;
MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time) + (Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data, trouble reports coded to disposition codes for:
Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE , Customer Instruction , Carrier, Alternate Provider).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
Troublee reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
Records i~volving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missinQ data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
Centrex 21
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-(POTS)
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 74
MR-10 Customer and Non-Qwest Related Trouble Reports
Purpose:
Evaluates the extent that trouble reports were customer related , and provides diagnostic information
to help address potential issues that might be raised by the core maintenance and repair performance
indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of
all trouble reports resolved during the reporting period, subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
For products measured from MTAS data, trouble reports coded to disposition codes for: Customer
Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-
Dispatch , non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider) and trouble
reports involving a "no access" delay for MSA type disaggregated products.
For products measured from WFA (Workforce Administration) data trouble reports coded to
trouble codes for Carrier Action (lEC) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLEC and Qwest Retail results
Disaggregation Reporting: Statewide level.
Formula:
((Number of Trouble Reports coded to disposition codes specified above) -7 (Total Number of Trouble
Reports Closed in the Reporting Period)) x 100
Exclusions:
Subsequent trouble reports of any trouble before the original trouble report is closed
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Trouble reportson ~he day of installation before the installation work is reported qy the
technician/installer as complete.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 75
MR-10 Customer and Non-Qwest Related Trouble Reports (continued)
Product Reporting:Standards:
Resale
Residential single line service Diagnostic
Business single line service Diagnostic
Centrex Diagnostic
Centrex 21 Diagnostic
PBX Trunks Diagnostic
Basic ISDN Diagnostic
Qwest DSL Diagnostic
Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex 21 )
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex)
Resale
Primary ISDN Diagnostic
DSO Diagnostic
DS1 Diagnostic
DS3 and higher bit-rate services Diagnostic
(aggregate)
Frame Relay Diagnostic
LIS Trunks Diagnostic
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic
UDIT - Above DS11evei Diagnostic
Unbundled Loops:
Analog Loop Diagnostic
Non-loaded Loop (2-wire)Diagnostic
Non-loaded Loop (4-wire)Diagnostic
DS 1-capable Loop Diagnostic
ISDN-capable Loop Diagnostic
ADSL-qualified Loop .Diagnostic
Loop types of DS3 and higher bit-rates Diagnostic
(aggregate)
E911/911 Trunks Diagnostic
Availability:Notes:
Available
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 76
MR-11 - LNP Trouble Reports Cleared within 24 Hours
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and
business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all
LNP-related trouble reports are cleared within 48 hours.
Description:
MR-11A: Measures the percentage of specified LNP-only (i.e., not unbundled-loop), residence and
business, out-of-service trouble reports that are cleared within four business hours of awest
receiving these trouble reports from CLECs.
Includes only trouble reports that are received.on or before the currently-scheduled due date
of the actual LNP-related disconnect time/date, or the next business da , that are confirmed
to be caused by disconnects being made before the scheduled time, and that are closed
during the reporting period, subject to exclusions specified below.
MR-11 B: Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours
of Owest receiving these trouble reports from CLECs.
Includes all LNP-only trouble reports, received within four calendar days of the actual LNP-
related disconnect date and closed during the reporting period.
The "currently-scheduled due date/time is the original due date/time established by Owest in
response to GLEe/customer request for disconnection of service ported via LNP or, if CLEC submits
to Owest a timely or untimely request for delay of disconnection, it is the GLEe/customer-requested
later date/time.
. A request for delay of disconnection is considered timely if received by Owest before 8:00 p.m. MT
on the due date that awest has on record at the time of the request.
. A request for delay of disconnection is considered untimely if received by Owest after 8:00 p.m. MT
on the due date and before 12:00 p.m. MT (noon) on the day after the due date
Time measured is from the date and time Owest receives the trouble report to the date and time
trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate and
Individual CLEC
Disaggregation Reporting: Statewide level (all are
non-d ispatched"
Formula:
MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles
confirmed to be caused by disconnects, that awest executed before the currently-scheduled
due date/time, that were closed in the reporting period and cleared within four business
hours) + (Total Number of specified out of service LNP-only Trouble Reports for LNP-related
troubles confirmed to be caused by disconnects that Owest executed before the currently-
scheduled due date/time, that were closed in the reporting period)) x 100
MR-11 B = ((Number of specified LNP-only Trouble Reports closed in the reporting period that were
cleared within 48 hours) + (Total Number of specified LNP-only Trouble Reports closed in the
reporting period)) x 100
awest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 77
MR-11 - LNP Trouble Reports Cleared within 24 Hours (Continued)
Exclusions:
Trouble reports attributed to customer or non-Qwest reasons
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
Subsequent trouble reports of LNP trouble before the original trouble report is closed.
For MR-11 B only: Trouble reports involving a "no access" delay.
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting: LNP Standards:
MR-11A:
If OP-17 result meets its standard, the MR-11A standard is Diagnostic.
If OP-17 result does not meet its standard, the MR-11A standard is as
follows:
For 0-20 trouble reports : No more than 1 ticket cleared in ~ four
business hours
For ~ 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
MR-11 B:
For 0-20 trouble reports : No more than 1 ticket cleared ~ 48 hours
For ~ 20 trouble reports : The lesser of 95% or Parity with MR-
results for Retail Residence and Business
* Based on MR-11A denominator.
Based on MR-11 B denominator.
Availability:
Available
Notes:
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 78
Billing
81-1 - Time to Provide Recorded Usage Records
Purpose:
Evaluates the timeliness with which Qwest provides recorded daily usaqe records to CLECs.
Description:
Measures the average time interval from date of recorded daily usage to date usage records are
transmitted or made available to CLECs as applicable.
BI-1A - Measures recorded daily usage for UNEs and Resale and includes industr~ standard
electronically transmitted usage records for feature group switched access N TE 1 local
measured usage, local message usage, toll usage , and local exchange service components
priced on a per-use basis, subject to exclusions specified below.
BI-1 B - Measures the percent of recorded daily usage for Jointly provided switched access provided
within four days. This includes usage created by the CLEC and Qwest or IXC providing
access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group
, Feature Group 0, Phone to Phone IP Telephony, 8XX access, and 900 access and their
successors or similar Switched Access services.
BI-1C - Provides separate reporting for two elements captured in BI-1A above, as follows:
. BI-1 C-1 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for feature group switched access, NOTE 1
subject to exclusions specified below.
. BI-1 C-2 - Measures recorded daily usage for UNEs and Resale and includes industry
standard electronically transmitted usage records for local measured usage, local
message usage, toll usage, and local exchange service components priced on a per-use
basis, subject to exclusions specified below.
Reporting Period: One month Unit of Measure:
BI-, BI-1C-, BI-1C-2: Average Business Da
BI-1 B: Percent
Disaggregation Reporting: State level.Reporting Comparisons: CLEC aggregate
individual CLECs, and Qwest Retail results
Formula:
BI-, BI-1 C-, BI-1 C-2 (for specified products & records) = L:(Date Record Transmitted or made
available - Date Usage Recorded) + (Total number of r~cords)
BI-1 B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total
daily usage records for Jointly provided switched access in the report period)) x 100
Exclusions:
Instances where the CLEC requests other than daily usage transmission or availability.
Duplicate records.
Product Reporting:
. UNEs and Resale
. Jointly-provided Switched Access
Standards:
BI-1A: Parity with Qwest retail.
BI-1 B: 95% within 4 business days
BI-1 C-, BI-1 C-2: Diagnostic Comparison with the
Qwest Retail results used in standard for
BI-
Availability:
Available
Notes:
1 . "Feature group switched access" includes all
type 11 OXXX detail records for Feature
Groups A, B, C, and D.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 79
81-2 - Invoices Delivered within 10 Days
Purpose:
Evaluates the timeliness with which awest delivers industry standard electronically transmitted bills to
CLECs, focusing on the percent delivered within ten calendar days.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the number of days
between the bill date and bill delivery.
Includes all industry standard electronically transmitted invoices for local exchange services and
toll , subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined awest Disaggregation Reporting: State level
Retail/CLEC results (Parity by design)
Formula:
((Count of Invoices for which Bill Transmission Date to Bill Date is ten calendar days or less) + (Total
Number of Invoices)) x 100
Exclusions:
Bills transmitted via paper, magnetic tape , CD-ROM , diskette.
Records with missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
UNEs and Resale Parity by design.
Availability:Notes:
Available
awest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 80
BI-3 - Billing Accuracy Adjustments for Errors
Purpose:
Evaluates the accuracy with which Qwest bills CLECs, focusing on the percentage of billed revenue
adjusted due to errors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total
billed revenue.
Both the billed revenue and amounts adjusted off bills due to error are calculated from bills
rendered in the reporting period.
Amounts adjusted off bills due to errors" is the sum of all bill adjustments made in the reporting
period that involve, either in part or in total, adjustment codes related to billing errors. (Each
adjustment thus qualifying is added to the sum in its entirety.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: State level.
individual CLECs, and Qwest Retail results
Formula:
(L:(Total Billed Revenue Billed in Reporting Period - Amounts Adjusted Off Bills Due to Errors) -7 (Total
Billed Revenue billed in Reporting Period)) x 100
Exclusions:
. BI-3A - UNEs and Resale - None
. BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of GLEe-caused
errors in return of minutes of use
Product Reporting:Standards:
BI-3A - UNEs and Resale BI-3A - UNEs and Resale: Parity with Qwest
BI-3B - Reciprocal Compensation Minutes of retail bills.
Use (MOU)BI-3B - Reciprocal Compensation (MOU) -
95%
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 81
BI-4 - Billing Completeness
Purpose:
. UNEs and Resale - Evaluates the completeness with which Qwest reflects non-recurring and
recurring charges associated with completed service orders on the bills.
Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which Qwest
reflects the revenue for Local Minutes of Use associated with CLEC local traffic over Qwest's
network on the bills.
Description:
81-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges
associated with completed service orders appear on the correct bill.
81-48 - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local
minutes of use appearing on the correct (current) bill.*
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
individual CLECs , and Qwest Retail results
Formula:
81-4A - UNEs and Resale = (I(Count of service orders with non-recurring and recurring charges
associated with completed service orders on the bills that are billed on the correct bill + total
count of service orders with non-recurring and recurring charges associated with completed
service orders billed on the bill)) x 100
Disaggregation Reporting: Statewide level.
81-48 - Reciprocal Compensation MOU = (I(Revenue for Local Minutes of Use billed on the correct*
bill + Total revenue for Local Minutes of Use collected during the month)) x 100
Exclusions: None
. "
Product Reporting:
. UNEs and Resale
Reciprocal Compensation (MOU)
Standards:
BI-4A - UNEs and Resale: Parity with Qwest
Retail bills.
BI-4B - Reciprocal Compensation (MOU): 95%
Notes:Availability:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit 8 June 29 2004 Page 82
Database Updates
DB-1 - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases of E911 , LlDB , and Directory Builder.
Description:
Measures the average time required to update the databases of E911 , LlDB, and Directory
Builder.
Includes all database updates as specified under Disaggregation Reporting completed during
the reporting period.
For DB-1A the time to update the E911 database is provided by the third party vendor that
performs the update. The elapsed time is captured automatically by the database system. There
are no "individual E911 database update records" provided with which to measure the database
update process.
The numerator of DB-1A is calculated by multiplying the vendor-calculated results (Average
Minutes in Process Time) by the denominator (Count of records Processed). This method
produces a result from the vendor data that is the same as that which would be produced by
totalling the update times from individual E911 database update records.
Reporting Period: One month Unit of Measure:
E911 - Hrs: Mins.
LlDB & Directory Listings - Seconds
Disaggregation Reporting:
DB-1A: E911 for Qwest Retail and Reseller
GLEe-State level
DB-1 B: LlDB for Qwest Retail, Reseller CLEC
and Facilities Based CLEC - Multi
state region-wide level
DB-1 C-1: Listings for all Provider types including
Qwest Retail, Reseller CLEC, and
Facilities Based CLEC, ILEC and
Unknown Provider, Electronically
Submitted , Electronically Processed-
Sub-region applicabl~ to state
Reporting Comparisons:
DB-1A - E911: Combined results for Qwest Retail
and Reseller CLEC Aggregate;
DB-1 B - LlDB: Combined results for all Qwest
Retail, Reseller CLEC and Facilities Based CLEC
updates;
DB-1 C-1 - Listings: Combined results for all
Provider types including Qwest Retail , Reseller
CLEC, and Facilities Based CLEC, ILEC and
Unknown Provider, Electronically Submitted
Electronically Processed updates. NOTE 1
Formula:
L((Date and Time of database update for each database update as specified under Disaggregation
Reporting in the reporting period) - (Date and Time of submissions of data for entry into the database
for each database update as specified under Disaggregation Reporting in the reporting period)) + Total
database updates as specified under Disaggregation Reporting completed in the reporting period
Exclusion:
Invalid start/stop dates/times.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 83
DB-1 - Time to Update Databases (continued)
Product Reporting:Standards:
Not applicable (Reported by database type)OB-1A-E911: Parity by design
OB-1 B-LlOB: Parity by design
OB-1 C-1 - Listings: Parity by design
Availability:Notes:
Available Because they cannot be separated, results for Qwest Retail , Reseller
CLEC, Facilities-based CLECs, ILEC and Unknown Provider updates
are reported combined within these disaggregations.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 84
DB-2 - Accurate Database Updates
Purpose:
Evaluates the accuracy of database updates completed without errors in the reportinQ period.
Description:
Measures the percentage of database updates completed without errors in the reporting period.
Includes all database updates as specified under Disaggregation Reporting completed during the
reporting period.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:Disaggregation Reporting:
DB-2C-1 Listings - Combined results for all DB-2C-, Listings for Qwest Retail, Reseller
Qwest Retail, Reseller CLEC and Facilities-CLEC , and Facilities-Based CLEC Electronically
Based CLEC Electronically Submitted,Submitted, Electronically Processed updates:
Electronically Processed updates Statewide
Formula:
(Total database updates as specified under Disaggregation Reporting completed without errors in the
reporting period + Total database updates as specified under Disaggregation Reporting completed in
the reporting period) x 100
Exclusions:
Invalid start/stop dates/times.
Product Reporting:Standards:
Not applicable (Reported by database type)DB-2C-1 - Listings: Parity by design NOTE
Availability:Notes:
Available Qwest retail and Reseller CLECs are parity by design. Because
Facilities-based CLEC Electronically Submitted, Electronically
Processed cannot be separated out from Reseller CLECs they are
reported combined within this disaooregation.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 85
Directory Assistance
DA-1 - Speed of Answer - Directory Assistance
Purpose:
Evaluates timeliness of customer access to Qwest's Directory Assistance operators, focusing on how
long it takes for calls to be answered.
Description:
Measures the average time following first ring until a call is first picked up by the Qwest agenUsystem
to answer Directory Assistance calls.
Includes all calls to Qwest directory assistance during the reporting period.
Because a system (electronic voice) prompts for city, state, and listing requested before the actual
operator comes on the line, the first ring is defined as when the voice response unit places the call
into queue.
Measurements are taken by sampling calls from the network queue at 10-second intervals.
count of calls in the queue is taken for every sampling event (1 a-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval. However, this
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Results for Qwest and Disaggregation Reporting:
all CLECs are combined.Sub-region applicable to state
Formula:
~((Date and Time of Call Answer) - (Date and Time of First Ring)) + (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None S.andard: Parity by design
Availability:Notes:
Available
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29,2004 Page 86
Operator Services
OS-1 - Speed of Answer - Operator Services
Purpose:
Evaluates timeliness of customer access to Owest's operators, focusing on how long it takes for calls
to be answered.
Description:
Measures the time following first ring until a call is answered by the Owest agent.
Includes all calls to Owest's operator services during the reporting period, subject to exclusions
specified below.
Measurements are taken by sampling calls from the network queue at 10-second intervals.
count of calls in the queue is taken for every sampling event (1 O-second snapshot), and this count
is multiplied by 10 to get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next
sample is taken are not counted, Le., are effectively counted as a zero interval.However, th is
situation is offset by calls that enter just prior to a sampling time, but exit before the next sampling
time, and which are counted as 10 seconds. The call intervals shorter than 10 seconds that are
counted as 10 seconds are offset by those calls shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Owest and all CLECs Disaggregation Reporting:
are aggregated in a single measure.Sub-region applicable to state
Formula:
~((Date and Time of Call Answer) - (Date and Time of First Ring)) 7 (Total Calls Answered by Center)
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard:Parity by design
Availability:Notes:
Available
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 87
Network Performance
NI-1 - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from Qwest end offices to CLEC end offices, compared with
the completion of calls from Qwest end offices to other Qwest end offices, focusing on average busy-hour
blocking percentages in interconnection or interoffice final trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice final trunks.
Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk
qroups that are in service during the reporting period, subject to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent Blockage
Reporting Comparisons:
CLEC aggregate
individual CLEC, and
Qwest Interoffice trunk
blocking results.
Disaggregation Reporting: Statewide level.
Reports the percentage of trunks blocking in interconnection final trunks
reported by:
NI-1A Interconnection (LIS) trunks to Qwest tandem offices, with TGSR-
related exclusions applied as specified below;
NI-1 B LIS trunks to Qwest end offices , with TGSR-related exclusions
applied as specified below;
NI-1 C LIS trunks to Qwest tandem offices, without TGSR-related
exclusions;
NI-1 D LIS trunks to other Qwest end offices, without TGSR-related
exclusions.
Formula:
HL(Blockage in Final Trunk Group of Specified Type)x(Number of Circuits in Trunk Group)) + (Total Number
of Final Trunk Circuits in all Final Trunk Groups)) x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average
number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type being
measured.
Exclusions:
For NI-1A and NI-1 B onl
Trunk groups, blocking in excess of one percent in the reporting period, for which:
- A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or
CLECs do not submit, within 20 calendar days of receiving a TGSR:a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE 3
b) Trouble Reports; orc) Notification of traffic re-routing (as described in Note 1 below).
For NI-NI-1 B NI-1 C and NI-1 D:
Trunk groups, blocking in excess of one percent in the reporting period, for which Qwest can identify, in
time to incorporate in the regular reporting of this measurement, the cause as being attributable to:
Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure
circumstances;
The CLEC placing trunks in a "busy" condition;
Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely
forecast to Qwest. (This portion of the exclusion is limited to being applied in (a) the month the LIS
requests could not be fulfilled , due to lack of facilities, and (b) each month thereafter up to the month
following facility availability OR u~ to five months after the month the LIS requests could not be
fulfilled , whichever is sooner NOT 4); or
Isolated incidences of blocking, about which Qwest provides notification to the CLEC, that (a) are
not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by
CLEC or Qwest, and (c) thus, do not require an actionable TGSR.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 88
NI-1 - Trunk Blocking (Continued)
Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review
period.
Toll trunks, non-final trunks, and trunks that are not connected to the public switched network.
. One-way trunks originating at GLEC end offices.
. Qwest official services trunks, local interoffice operator and directory assistance trunks, and local
interoffice 911 /E911 trunks.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting: Standards:LIS Trunks Where NI-1A:::; 1%:
Where NI-1A ~ 1%:
Where NI-1B:::; 1%:
Where NI-1 B ~ 1 %:
NI-1 G and NI-1 D:
Availability:
Available
1 %
Parity with Qwest Interoffice Trunks to tandems
1 %
Parity with Qwest Interoffice Trunks to end offices
Diagnostic NOTE
Notes:
1. Qwest uses TGSRs to notify GLEGs when trunk blocking exceeds standard thresholds or is
determined to be persistent. To respond properly to TGSRs , a GLEG must (a) submit
within 20 days ASRs to provide necessary trunk augmentations to avoid further blocking,
(b) notify Qwest within 20 days that it is initiating a Trouble Report where Qwest traffic
routing problems are causing the blocking referenced by the TGSR, or (c) notify Qwest that
the GLEG will undertake its own re-routing of traffic within 20 days to alleviate the blocking.
2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in
the month in which the above-specified 20-day response period ends. Thus , any trunk
group excluded in one month will not be excluded in the next month , unless there is (a) a
20-day period following a TGSR ends in that month , (b) there is another TGSR applicable
to the next month for the same trunk group or (c) an exception documented , in lieu of
issuing a subsequent TGSR, where the GLEG's response to the previous TGSR indicated
that, for its own reasons, it plans to take no action at any time to augment the trunk group.
3. GLEG delays are reflected by GLEG-initiated order supplements that move the due date
later.
a) Qwest-initiated due date delays , including supplements made pursuant to Qwest
requests to delay due dates, shall not be counted as CLEG delays in this
measurement.
b) Qwest-initiated due date changes to earlier dates that the GLEG does not meet shall
not b~ counted as a CLEG delay in this measurement unless the earlier dates were
mutually agreed-upon.
c) GLEC delays (e.
, "
customer not ready" in advance of a due date) that do not
contribute to a Qwest-established due date being missed shall not be counted as a
GLEC delay in this measurement.
4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period
of time that treats the unforecasted ASR as if it were, in effect, the first forecast for the
facilities needed.
a) Given that forecast advance intervals are currently six months, this provision allows the
exclusion to apply for no longer than that period of time.
b) Nevertheless, this limitation to the exclusion also recognizes that facilities may become
available sooner and , if so, reduces the limitation accordingly. In that context, this
limitation recognizes that, absent a GLEG forecast, Qwest still retains a responsibility to
provide facilities for the ASR, although in a longer timeframe than for ASRs covered by
forecasts. NI-1 C and NI-1D will be reported for information purposes only, with no
standard to be applied.
c) This limitation may change depending on the outcome of separate workshops dealing
with issues of interconnection forecasting.
5. NI-1 G and NI-1 0 will be reported for information purposes only, with no standard to be
applied.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 89
NP-1 - NXX Code Activation
Purpose:
Evaluates the timeliness of Qwest's NXX code activation prior to the LERG effective date or by the
revised" effective date, as set forth herein.
Description:
NP-1A: Measures the percentage of NXX codes activated in the reporting period that are actually
loaded and tested prior to the LERG effective date or the "revised" date, subject to exclusions
shown below.
NP-1 B: Measures the percentage of NXX codes activated in the reporting period that are delayed
beyond the LERG date or "revised" date due to Qwest-caused Interconnection facility delays
subject to exclusions shown below. Included among activations counted as a Qwest delay in
this sub-measurement are cases in which "6 codes" NOTE 1 associated with the Qwest
interconnection facilities are provided late by Qwest to the GLEG.
. Qwest must receive complete and accurate routing information required for code activation, which
includes but is not limited to "6 codes" for all interconnection trunk groups associated with the
activation no less than 25 days prior to the LERG Due Date or Revised Due Date.
. The "revised" date, for purposes of this measurement, is a GLEG-initiated renegotiation of the
activation effective date that is no less than 25 days after Qwest receives complete and accurate
routing information required for code activation, which includes but is not limited to "6 codes" for
all interconnection trunk groups associated with the activation.
. The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to
Qwest.
. NXX code activation is defined as complete when all translations associated with the new NXX are
complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if
different than the LERG date).
The NXX code activation completion process includes testing, including calls to the test number
when provided.
Reporti ng Period: One month Unit of Measure: Percent
Reporting Comparisons: GLEG aggregate
individual GLEG and Qwest Retail results.
Formula:
NP-1A = ((Number of NXX codes loaded and tested in the reporting period prior to the LERG effective
date orthe "revised" date) + (Number ofNXX codes loaded and tested inthe reporting
period)) x 100
Disaggregation Reporting: Statewide.
NP-1 B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the
LERG effective date or "revised" date affected by Qwest Interconnection Facility Delays) +
(Number of NXX codes loaded and tested in the reporting period , including NXX codes
loaded and tested in the reporting period that were delayed past the LERG effective date or
the "revised" date due to Interconnection Facility Delays)) x 100
Exclusions:
NP-1A:
NXX code activations completed after the LERG date or "revised" date due to delays in the
installation of Qwest provided interconnection facilities associated with the activations. NOTE 2
NP-1A and NP-1 B:
NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than
industry standard (currently 45 calendar days).
NXX codes where QWEST received complete and accurate routing information required for
code activations less than 25 days prior to the LERG due date or Revised due date.
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29,2004 Page 90
NP-1 - NXX Code Activation (continued)
Product Reporting: None
Availability:
Available
Standards:
NP-1A: Parity
NP-1 B: Diagnostic
Notes:1. "6 codes" are industry-standard
designators for local interconnection trunk
groups, consisting of 2 alpha letters and six
numeric digits.
2. Only Owest-provided interconnection facilities
are noted in this exclusion, because delays
related to facilities provided by GLEGs or
others are accounted for by revising the due
date.
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 91
Collocation
CP-1 - Collocation Completion Interval
Purpose:
Evaluates the timeliness of Qwest's installation of collocation arrangements for CLECs, focusing on the
average time to complete such arrangements.
Description:
Measures the interval between the Collocation Application Date and Qwest's completion of the
collocation installation.
Includes all collocations of types specified herein that are assigned a Ready for Service (RFS) date
by Qwest and completed during the reporting period, subject to exclusions specified below.
Collocation types included are: physical cageless, rhysical caged, shared physical caged , physical-
line sharing, cageless-line sharing, and virtual. NOT
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by Qwest
on a weekend or holiday, the Collocation Application Date is the next business day following the
weekend or holiday.
Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
Completion of the collocation installation is the date on which the requested collocation arrangement
is "Ready For Service" as defined in the Definition of Terms section herein.
Establishment of RFS Dates: RFS dates are established according to intervals specified in
interconnection agreements. Where an interconnection agreement does not specify intervals, or
where the CLEC requests, RFS dates are established as follows:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in seven or fewer calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations 90 calendar days after the Collocation Application Date for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation AppliGation Date.
Unforecasted Collocations 120 calendar days after the Collocation Application Date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in eight or more calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest 53 calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations 90 calendar daY$ after the quote acceptance date for collocations
for which the CLEC provides a complete forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Unforecasted Collocations 120 calendar days after the quote acceptance date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready
- for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 92
CP-1 - Collocation Completion Interval (continued)
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready -
for virtual collocation applications where the CLEC (1) accepts the quote in eight or more
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
All Collocations sical virtual forecasted or unforecast.!Q)uirin lQr
Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote)
after the Collocation Application Date, or (2) for virtual collocations, 45 days following the date
equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure
Modifications are required. Qwest will provide to the CLEC , as part of the quotation, the need for
and the duration of, such extended intervals.
When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be
included in CP-1 A
, -
1 B, or -1 C according to the interval criteria specified below for these
measurements.
Where there is a GLEe-caused delay, the RFS Date is rescheduled
. RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond
Qwest's control , but not for Qwest reasons.
. Where CLECs do not accept the quote within thirty days of the quote date, the application is
considered expired.
CP-1 A Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 90 calendar days or less.
CP-1 B Measures collocation installations for which the scheduled interval from Collocation
Application Date to RFS date is 91 to 120 calendar days.
CP-Measures collocation installations for which the scheduled interval from Collocation
. .
Application Date to RFS date is 121 to 150 calendar days.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide.
Formula: (for CP-1 A, CP-Band CP-1 C)
L((Collocation Completion Date) - (Complete Application Date))
-:-
(Total Number of Collocations
Completed in Reporting Period)
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 93
CP-1 - Collocation Completion Interval (continued)
Exclusions:
. CP-1A: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90
calendar days from Collocation Application Date to RFS date.
. CP-1 B: GLEC collocation applications with RFS dates yielding scheduled intervals shorter than
calendar days or longer than 120 calendar days from Collocation Application Date to RFS date.
. CP-1 C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121
calendar days or longer than 150 calendar days from Collocation Application Date to RFS date.
Cancelled or ex ired a lications.
Product Reporting: None Standards:
CP-1 A: 90 calendar days
CP-1 B: 120 calendar days
GP-1 C: 150 calendar da s
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered , they
will be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted, mature (Le., six months of
experience from first installations), and ordered in volumes warranting
reporting Le., consistentl more than two er month in an state).
Qwest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 94
CP-2 - Collocations Completed within Scheduled Intervals
Purpose:
Evaluates the extent to which awest completes collocation arrangements for CLECs within the standard
intervals or intervals established in interconnection agreements.
Description:
Measures the percentage of collocation applications that are completed within standard intervals, including
intervals set forth in interconnection agreements.
Includes all collocations of types specified herein that are assigned a Ready for Service Date RFS date
awest and that are completed within the reporting period, including those with GLEe-requested RFS dates
longer than the standard interval and those with extended RFS dates negotiated with the CLEC (including
supplemented collocation orders that extend the RFS date) subject to exclusions specified below.
Collocation types included are: physical ca~eless, physical caged, shared physical caged, physical-line
sharing, cageless-line sharing, and virtual. aTE 1
. The Collocation Application Date is the date awest receives from the CLEC a complete and valid
application for collocation. In cases where the CLEC's collocation application is received by awest on a
weekend or holiday, the Collocation Application Date is the next business day following the weekend or
holiday.
Major Infrastructure Modifications are defined as conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
. A collocation arrangement is counted as met under this measurement if its RFS date is met.
Establishment of RFS Dates : RFS dates are established as follows, except where interconnection
agreements require different intervals, in which case the intervals specified in the interconnection
agreements apply:
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven
or fewer calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to awest 53 calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations 90 calendar days after the Collocation Application Date for physical
collocations for which the CLEC provides a complete forecast to awest 60 or more calendar daysin advance of the Collocation Application Date.
Unforecasted Collocations 120 calendar days after the Collocation Application Date for physical
collocations for which the CLEC does not provide a forecast to awest 60 or more calendar days in
advance of the Collocation Application Date. .
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or
more calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to awest 53 calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations 90 calendar days after the quote acceptance date for collocations for
which the CLEC provides a complete forecast to awest 60 or more calendar days in advance of the
Collocation Application Date.
Unforecasted Collocations 120 calendar days after the quote acceptance date for collocations
for which the CLEC does not provide a forecast to awest 60 or more calendar days in advance of
the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for
virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer calendar days
after the quote date and (2) provides the equipment to be collocated to awest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations 45 calendar days after the equipment is provided to awest, for
collocations for which the CLEC provides a complete forecast to awest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations 75 calendar days after the equipment is provided to awest, for
collocations for which the CLEC does not provide a forecast to awest 60 or more calendar days in
advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready - for
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 95
CP-2 - Collocations Completed within Scheduled Intervals (continued)
virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than 53 calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
All Collocations sical virtual forecasted or unforecasted uirin or Infrastructure
Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation
Application Date, or (2) for virtual collocations , 45 calendar days following the date equipment to be
collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are
required. Qwest will provide to the CLEC, as part of the quotation, the need for, and the duration of
such extended intervals.
. When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be included in
CP-
, -
, or -2C according to the criteria specified below for these measurements.
. Where there is a GLEe-caused delay, the RFS Date is rescheduled.
. Where CLECs do not accept the quote within thirty calendar days of the quote date, the application is
considered expired.
CP-Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast
to Qwest 60 or more calendar days in advance of the Collocation Application Date.
CP-Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for
which CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
CP-All Collocations requiring Major Infrastructure Modifications and Collocations with
intervals longer than 120 days: Measures all collocation installations requiring Major
Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar
days after the Collocation Application Date.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide level.
Formula: (for CP-, CP-2B and CP-2C)
((Count of Collocations for which the RFS is met)
-;-
(Total Number of Collocations Completed in the Reporting
Period)) x 100
Exclusions:
. RFS dates missed for reasons beyond Qwest's control.
Cancelled or expired requests.
Product Reporting: None Standards:
CP-2A & -2B: 90%
CP-2C: 90%
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 96
CP-2 - Collocations Completed within Scheduled Intervals (continued)
Availability:
Available
Notes:1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered, they will
be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions , and processes for such
collocation types become finalized , accepted, mature (i.e., six months of
experience from first installations), and ordered in volumes warranting
re ortin i.e., consistentl more than two er month in an state.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 97
CP-3 - Collocation Feasibility Study Interval
Purpose:
Evaluates the timeliness of the Qwest sub-process function of providing a collocation feasibility study
to the CLEC.
Description:
Measures average interval to respond to collocation studies for feasibility of installation.
Includes feasibility studies, for collocations of types specified herein that are completed in the
reporting period, subject to exclusions specified below. Collocation types included are: physical
cageless, ~hysical caged, shared physical caged , physical-line sharing, cageless-line sharing, and
virtual. NOT
Interval begins with the Collocation Application Date and ends with the date Qwest completes the
Feasibility Study and provides it to the CLEC.
. The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business dafoliowinQ the weekend or holiday.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide level.
Formula:
L((Date Feasibility Study provided to CLEC) - (Date Qwest receives CLEC request for Feasibility
Study)) -T (Total Feasibility Studies Completed in the Reporting Period)
Exclusions:
. GLEe-caused delays of, or CLEC requests for feasibility study completions resulting in greater
than ten calendar days from Collocation Application Date to scheduled feasibility study completion
date.
Product Reporting: None Standard:10 calendar days or less
Availability:
Available
Notes:1. Collocations covered by this measurement are central office related.
As additional types of central office collocation are defined and
offered, they will be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and
field connection points) will be considered for either Inclusion in this
measurement, or in new, separate measurements, after the terms
conditions, and processes for such collocation types become
finalized, accepted, mature (i.e., six months of experience from first
installations), and ordered in volumes warranting reporting (i.e.
consistently more than two per month in any state).
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 99
CP-4 - Collocation Feasibility Study Commitments Met
Purpose:
Evaluates the degree that Qwest completes the sub-process function of providing a collocation
feasibility study to the CLEC as committed.
Description:
Measures the percentage of collocation feasibility studies for installations that are completed within the
Scheduled Interval
The Scheduled Interval is ten calendar days from the Collocation Application Date or, if
interconnection agreements call for different intervals, within intervals specified in the agreements
or if otherwise delayed by the CLEC, the interval resulting from the delay.
Includes all feasibility studies for collocations of types specified herein, that are completed in the
reporting period. Collocation types included are: physical cageless, physical caged, shared
physical caged, physical-line sharing, cageless-line sharing, and virtual. NOTE 1
Considers the interval from the Collocation Application Date to the date Qwest completes the
Feasibility Study and provides it to the CLEC.
. The Collocation Application Date is the date Qwest receives from the CLEC a complete
application for collocation. In cases where the CLEC's application for collocation is received by
Qwest on a weekend or holiday, the Collocation Application Date is the next business da
following the weekend or holiday.
Subject to superceding terms in the CLEC's interconnection agreement, when a CLEC submits six
(6) or more Collocation applications in a one-week period in any state, feasibility study intervals
will be individually negotiated and the resulting intervals used instead of ten calendar days in this
measurement.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate
and individual CLEC results
Disaggregation Reporting: Statewide level.
Formula:
((Total Applicable Collocation Feasibility studies completed within Scheduled Intervals) -7 (Total
applicable Collocation Feasibility studies completed in the reporting period)) x 100
Exclusions:" Nohe
Product Reporting: None Standard:90 percent or more
Availability:
Available
Notes:1. Collocations covered by this measurement are central office
related. As additional types of central office collocation are
defined and offered, they will be included in this measurement.
Non-central office-based types of collocation (such as remote
collocation and field connection points) will be considered for
either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for
such collocation types become finalized , accepted , mature (Le.
six months of experience from first installations), and ordered in
volumes warranting reporting (Le., consistently more than two
per month in any state).
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 1 00
DEFINITION OF TERMS
Application Date (and Time) - The date (and time) on which Owest receives from the CLEC a
complete and accurate local service request (LSR) or access service request (ASR) or retail order
subject to the following:
For the following types of requests/orders, the application date (and time) is the start of the next
business day:
(1) LSRs and ASRs received after 3:00PM MT for Designed Services and Local Number
Portability (except non-designed , flow-through LNP).
(2) Retail orders received after 3:00 PM local time for Designed Services.
(3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design
Resale Centtex, non-designed UNE-, Unbundled Loops, and non-designed , flow-through
LNP.
(4) Retail orders for comparable non-designed services cannot be received after closing time, so
the cutoff time is essentially the business office closing time.
For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on
holidays, and do not flow through, the application date (and time) is the next, non-weekend
business day.
Automatic Location Information (All) - The feature of E911 that displays at the Public Safety
Answering Point (PSAP) the street address of the calling telephone number. This feature requires a
data storage and retrieval system for translating telephone numbers to the associated address. All
may include Emergency Service Number (ESN), street address, room or floor, and names of the
enforcement, fire and medical agencies with jurisdictional responsibility for the address. The
Management System (E911) database is used to update the Automatic E911 Location Information
databases.
Bill Date - The date shown at the top of the bill , representing the date on which Owest begins to
close the bill.
Blocking - Condition on a telecommunications network where, due to a maintenance problem or an
traffic volumes exceeding trunking capacity in a part of the network, some or all originating or
terminating calls cannot reach their final destinations. Depending on the condition and the part of the
network affected , the network may make subsequent attempts to complete the call or the call may be
completely blocked. If the call is completely blocked, the calling party will have to re-initiate the callattempt. .
. .
Business Day - Workdays that Owest is normally open for business. Business Day = Monday
through Friday, excluding weekends and Owest published Holidays including New Year s Day,
Memorial Day, July 4 , Labor Day, Thanksgiving and Christmas. Individual measurement definitions
may modify (typically expanding) this definition as described in the Notes section of the measurement
definition.
Cleared Trouble Report - A trouble report for which the trouble has been cleared, meaning the
customer is "back in service
Closed Trouble Report - A trouble report that has been closed out from a maintenance center
perspective meaning the ticket is closed in the trouble reporting system following repair of the
trouble.
Code Activation (Opening) - Process by which new NPAlNXXs (area code/prefix) is defined
through software translations to network databases and switches, in telephone networks. Code
activation (openings) allow for new groups of telephone numbers (usually in blocks of 10 000) to be
made available for assignment to an ILEC's or CLEC's customers, and for calls to those numbers to
be passed between carriers.
Common Channel Signaling System 7 (CCSS7) - A network architecture used to for the exchange
of signaling information between telecommunications nodes and networks on an out-of-band basis.
Information exchanged provides for call set-up and supports services and features such as CLASS
and database query and response.
Common Transport - Trunk groups between tandem and end office switches that are shared by
more than one carrier, often including the traffic of both the ILEC and several CLECs.
Completion - The time in the order process when the service has been provisioned and service is
available.
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 101
DEFINITION OF TERMS (continued)
Completion Notice - A notification the ILEC provides to the CLEC to inform the CLEC that the
requested service order activity is complete.
Coordinated Customer Conversion -- Orders that have a due date negotiated between the ILEC
the CLEC , and the customer so that work activities can be performed on a coordinated basis under
the direction of the receiving carrier.
Customer Requested Due Date - A specific due date requested by the customer which is either
shorter or longer than the standard interval or the interval offered by the ILEC.
Customer Trouble Reports - A report that the carrier providing the underlying service opens when
notified that a customer has a problem with their service. Once resolved, the disposition of the
trouble is changed to closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single customer, carrier
or pair of carriers used to exchange switched or special , local exchange, or exchange access traffic.
Delayed Order - An order which has been completed after the scheduled due date and/or time.
Directory Assistance Database - A database that contains subscriber records used to provide live
or automated operator-assisted directory assistance. Including 411 , 555-1212 , NPA-555-1212.
Directory Listings - Subscriber information used for DA and/or telephone directory publishing,
including name and telephone number, and optionally, the customer s address.
DS-- Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps, but
occasionally at 56 kbps.
DS-- Digital Service Level 1. Service provided at a digital signal speed of 1.544 Mbps.
DS-- Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbps.
Due Date - The date provided on the Firm Order Confirmation (FOC) the ILEC sends the CLEC
identifying the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly connected
and offered.
Final Trunk Groups - Interconnection and interoffice trunk groups that do not overflow traffic to
other trunk groups when busy.
Firm Order Confirmation (FOC) - Notice the ILEC sends to the CLEC to notify the CLEC that it has
received the CLECs service request, created a service order, and assigned it a due date.
Flow-Through The term used to describe whether a LSR electronically is passed from the OSS
interface system to the ILEC legacy system to automatically create a service order. LSRs that do not
flow through require manual intervention for the service order to be created in the ILEC legacy
system.
Interval Zone 1/Zone 2 - Interval Zone 1 areas are wire centers for which Qwest specifies shorter
standard service intervals than for Interval Zone 2 areas.
Installation - The activity performed to activate a service.
Installation Troubles - A trouble, which is identified after service order activity and installation , has
completed on a customer s line. It is likely attributable to the service activity (within a defined time
period).
Interconnection Trunks - A network facility that is used to interconnect two switches generally of
different local exchange carriers
Inward Activity - Refers to all orders for new or additional lines/circuits. For change order types
additional lines/circuits consist of all C orders with "I" and "T" action coded line/circuit USOCs that
represent new or additional lines/circuits, including conversions from retail to CLEC and CLEC to
CLEC.
Jeopardy - A condition experienced in the service provisioning process which results potentially in
the inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the CLEC when a jeopardy has been
identified.
Lack of Facilities - A shortage of cable facilities identified after a due date has been committed to a
customer, including the CLEC. The facilities shortage may be identified during the inventory
assignment process or during the service installation process, and typically triggers a jeopardy.
Local Exchange Routing Guide (LERG) - A Bellcore master file that is used by the telecom
industry to identify NPA-NXX routing and homing information, as well as network element and
equipment designations. The file also includes scheduled network changes associated with activity
within the North American Numbering Plan (NANP).
Local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area that
terminates to another LEC in a local calling area.
Qwest Idaho SGA T Third Revised , Fifth Amended Exhibit B June 29, 2004 Page 102
DEFINITION OF TERMS (continued)
Local Number Portability (formerly defined under Permanent Number Portability and also
known as - Long Term Number Portability) - network technology which allows end user
customers to retain their telephone number when moving their service between local service
providers. This technology does not employ remote call forwarding, but actually allows the
customer s telephone number to be moved and redefined in the network of the new service provider.
The activity to move the telephone number is called "porting.
Local Service Request (LSR) - Transaction sent from the CLEC to the ILEC to order services or to
request a change(s) be made to existing services.
MSAlNon-MSA - Metropolitan Statistical Area is a government defined geographic area with a
population of 50 000 or greater. Non-Metropolitan Statistical Area is a government defined
geographic area with population of less than 50 000. Qwest depicts MSA Non-MSA based on NPA
NXX. Where a wire center is predominantly within an MSA, all lines are counted within the MSA.
Mechanized Bill - A bill that is delivered via electronic transmission.
NXX, NXX Code or Central Office Code - The three digit switch entity indicator that is defined by
the "
, "
, and "F" digits of a 10-digit telephone number within the NANP. Each NXX Code
contains 10,000 station numbers.
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog residential and
business services. Can include feature capabilities (e., CLASS features).
Projects - Service requests that exceed the line size and/or level of complexity which would allow for
the use of standard ordering and provisioning processes. Generally, due dates for projects are
negotiated, coordination of service installations/changes is required and automated provisioning may
not be practical.
Query Types - Pre-ordering information that is available to a CLEC that is categorized according to
standards issued by OBF and/or the FCC.
Ready For Service (RFS) - The status achieved in the installation of a collocation arrangement
when all "operational" work has been completed. Operational work consists of the following as
applicable to the particular type of collocation:
Cage enclosure complete;
. DC power is active (including fuses available, BDFB (Battery Distribution Fuse Board) in place
and cables between the CLEC and power terminated);
Primary AC outlet in place;
Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between the
Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving the
CLEC). and
The following items complete, subject to the CLEC having made required payments to Qwest
(e., final payment): (If the required GLEC payments have not been made, the following items
are not required for RFS):
Key turnover made available to CLEC.
APOT/CFA complete, as defined/required in the CLEC's interconnection agreement
and
Basic telephone service and other services and facilities complete, if ordered by CLEC in
time to be provided on the scheduled RFS date (per Qwest's published standard installation
intervals for such telephone service).
Ready for Service Date (RFS date) - The due date assigned to a collocation order (typically
determined by regulatory rulings, contract terms, or negotiations with CLEC) to indicate when
collocation installation is scheduled to be ready for service, as defined above.
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it does not
meet certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not
included in the LSR; and (2) content, which occur if invalid data is provided in a field. A rejected
service request must be corrected and re-submitted before provisioning can begin.
Repeat Report - Any trouble report that is a second (or greater) report on the same telephone
number/circuit 10 and at the same premises address within 30 days. The original report can be any
category, including excluded reports , and can carry any disposition code.
Service Group Type - The designation used to identify a category of similar services
, .
, UNE
loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC work groups
in response to a complete, valid local service request.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29,2004 Page 103
DEFINITION OF TERMS (continued)
Service Order Type - The designation used to identify the major types of provisioning activities
associated with a local service request.
Standard Interval - The interval that the ILEC publishes as a guideline for establishing due dates for
provisioning a service request. Typically, due dates will not be assigned with intervals shorter thanthe standard. These intervals are specified by service type and type of service modification
requested. ILECs publish these standard intervals in documents used by their own service
representatives as well as ordering instructions provided to CLECs in the awest Standard Interval
Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior
to the date and time the initial report has a status of "closed.
Tandem Switch - Switch used to connect and switch trunk circuits between and among Central
Office switches.
Time to Restore - The time interval from the receipt, by the ILEC , of a trouble report on
customer s service to the time service is fully restored to the customer.
Unbundled Network Element - Platform (UNE-P) - Combinations of network elements, including
both new and conversions, involving POTS (i.e., basic services providing dial tone).
Unbundled Loop - The Unbundled Loop is a transmission path between a awest Central Office
Distribution Frame, or equivalent, and the Loop Demarcation Point at an end user premises. Loop
Demarcation Point is defined as the point where awest owned or controlled facilities cease, and
CLEC, end user, owner or landlord ownership of facilities begins.
Usage Data - Data generated in network nodes to identify switched call data on a detailed or
summarized basis. Usage data is used to create customer invoices for the calls.
awest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 104
GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ACD Automatic Call Distributor
ADSL Asymmetric Digital Subscriber Line
All Automatic Line Information (for 911/E911 systems)
ASR Service Request (processed via Exact system)
BRI Basic Rate Interface (type of ISDN service)
CABS Carrier Access Billing System
CKT Circuit
CLEC Competitive Local Exchange Carrier
Central Office
CPE Customer Premises Equipment
CRIS Customer Record Information System
CSR Customer Service Record
Directory Assistance
Decibel
Database
DSO Digital Service 0
DS1 Digital Service
DS3 Digital Service 3
E911 MS E911 Management System
EAS Extended Area Service
EB-Electronic Bonding - Trouble Administration
EDI Electronic Data Interchange
EELS Enhanced Extended Loops
Emergency Services (for 911/E911)
FOC Firm Order Confirmation
GUI Graphical User Interface
HDSL High-Bit-Rate Digital Subscriber Line
HICAP HiQh Capacity Digital Service
IEC InterexchanQe Carrier
ILEC Incumbent Local Exchange Carrier
INP Interim Number Portability
IOF Interoffice Facilities (refers to trunk facilities located between
Qwest central offices)
ISDN Integrated Services Digital Network
IMA Interconnect Mediated Access
LATA Local Access Transport Area
LERG Local Exchange Routina Guide
LlDB Line Identification Database
LIS Local Interconnection Service Trunks
LNP Long Term Number Portability
LSR Local Service Request
, T Service Order Types - - N (new), T (to or transfer), C
(change)
NANP North American Numbering Plan
NDM Network Data Mover
NPAC Number Portability Administration Center
NXX Telephone number prefix
OBF Ordering and Billing Forum
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 105
GLOSSARY OF ACRONYMS (continued)
ACRONYM.DESCRIPTION
OOS Out of service (type of trouble condition)
OSS Operations Support Systems
PBX Private Branch Exchange
PON Purchase Order Number
POTS Plain Old Telephone Service
PRI Primary Rate Interface (type of ISDN service)
RFS Ready for Service (refers to collocation installations)
SIA SAAFE (Strategic Application Architecture Framework and
Environment) Information Access
SOP Service Order Processor
SOT Service Order Type
SS?SiQnaling System ?
STP SiQnaling Transfer Point
Telephone Number
UDIT Unbundled Dedicated Interoffice Transport
UNE Unbundled Network Element
UNE-Unbundled Network Element - Platform
VRU Voice Response Unit
WFA Work Force Administration
XDSL (x) Digital Subscriber Line. (The "" prefix refers to DSL
generically. An "" replaced by an "A" refers to Asymmetric
DSL, and by an "H" refers to High-bit-rate DSL.)
Owest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29, 2004 Page 106
APPEN DIX A
PO-20 Feature Detail Fields
Feature Detail
Resale and UNE-P (POTS and Centrex 21):
CFN
Validate the call forwarding TN
CFNB
Validate the call forwarding TN
CFND
Validate the call forwarding TN
RCYC
FID associated with a call forwarding don t answer USCG that determines how many rings before the call
forwards to the TN provided with the CFN or CFND FIDs.
HLN (HLA Hot Line)
FID associated with the USCG HLA (which is on our USCG list to validate.) The Hot Line feature call
forwards automatically to a pre-programmed number. This TN is provided following the HLN FID. The
data provided in the Feature Detail section on the LSR will be validated against the HLN FID on the
service order to determine whether the FID is present and the TN provided on the LSR with the FID is
correct on the service order.
LINK (HME CALL FORWARDING TO CELLULAR)
FID associated with the USCG HME (which is on our USCG list to validate.) The HME feature call
forwards a call from the landline telephone number to a cellular telephone number: The LINK FID along
with the PCS telephone number provided in the Feature Detail section on the LSR, will be validated
against the LINK FID on the service order to determine whether the FID is present and the telephone
number provided on the LSR matches the telephone number on the service order.
DES on DID MBB
If the CLEC requests a DID voice mailbox the DID number will follow the FID DES on the LSR in the
Feature Detail section and on the service order. The DES FID along with the DID telephone number
provided in the Feature Detail section on the LSR will be validated against the DES FID on the service
order to determine whether the FID is present and the DID telephone number provided on the matches
the telephone number on the service order.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 107
APPENDIX A (continued)
TN on Custom Ring USOC (RGG1A etc.
We currently have 9 custom ring USOGs on our PO-20 USCG list. Along with the custom ring USCG is
the TN FID. The TN FID along with the custom ring telephone number provided in the Feature Detail
section on the LSR will be validated against the TN FID on the service order to determine whether the
FID is present and the custom ring telephone provided on the LSR with the FID is correct on the service
order. (The validation would only apply if the USCG and FID were present in the Feature Detail section of
the LSR.
CAS (If provided on LSR for SEA)
Gall Screening Gode Assignment is a FID associated with the selective class of call feature (which is on
our USCG list to validate.) Along with the GAS FID is a two-digit number that indicates what type of
screening is being requested. The GAS FID along with a two-digit number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USCG and that the two-digit number matches the two-digit number provided on the
LSR.
WW (if provided on LSR for TFM)
Working With is a FID associated with the transfer mailbox feature (which is on our USCG list to validate.
Along with the WW FID is a ten-digit number that indicates where the voice mailbox is located. The WW
FID along with the ten-digit number is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that the ten-
digit number matches the ten-digit number provided on the LSR.
MBOA (if provided on LSR for VFN)
Mailbox out-dial notification is a FID associated with the message notification feature (which is on our
USCG list to validate.) Along with the MBOA FID is a two-digit alphanumeric combination that indicates
where the notification will be sent (Le., identifies pager type.) The MBOA FID along with the two-digit
alphanumeric combination is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USCG and that the two-digit
alphanumeric matches the two-digit alphanumeric provided on the LSR.
DES on VGT (if provided on LSR)
Description is a FID associated with the scheduled greeting feature (which is on our USCG list to
validate.) Along with the DES FID is a ten-digit telephone number that reflects the DID mailbox number.
The DES FID along with the ten-digit telephone number is provided in the Feature Detail section on the
LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USCG
and that the ten-digit telephone number matches the ten-digit telephone number provided on the LSR.
WL (WLS Warm Line)
Warm line timeout is a FID associated with the warm line feature. Along with the WL T FID is a one or two
numeric value that indicates the number of seconds that must elapse before the DMS-100 switch sets up
the connection for a warm line service number. The WL T FID along with the one or two numeric value is
provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated
on the service order behind the feature USCG and that the one or two numeric value matches the one or
two numeric value provided on the LSR.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 108
APPENDIX A (continued)
FIDs associated with WFA (800 service line feature which is on our usoe list to validate):
SIT (if provided on LSR for WFA)
Special identifying telephone number is a FID associated with the 800 service line feature. Along
with the SIT FID is a ten-digit telephone number that reflects the 800, 888, 877, or 866 service
line feature. The SIT FID along with the ten-digit telephone number is provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature usee and that the ten-digit telephone number matches the ten-digit
telephone number provided on the LSR.
SIS (if provided on LSR for WFA)
Special Identifying Telephone Number Supplemental is a FID associated with the 800 service line
feature. The SIS FID along with a one-digit number is provided in the Feature Detail section on
the LSR. The PO-20 review will validate that the FID is floated on the service order behind the
feature usee and that the one-digit number matches the one-digit number provided on the LSR.
ELN (if provided on LSR for WFA)
800 Service listed name is a FID associated with the 800 service line feature. Along with the ELN
FID is a listed name, which follows the format of a business name. The ELN FID along with the
name is provided in the Feature Detail section on the LSR. The PO-20 review will validate that
the FID is floated on the service order behind the feature usee and that the name matches the
name provided on the LSR.
ELA (if provided on LSR for WFA)
800 listed address is a FID associated with the 800 service line feature. Along with the ELA FID
is an address, which follows the format of a listed address plus LATA, State, and ZIP code. The
ELA FID along with the address is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature usee and that
the address matches the address provided on the LSR.
OS (if provided on LSR for WFA)
Area of service is a FID associated with the 800 service line feature. Along with the AOS FID are
one to two alphanumeric characters and three numeric characters which represents LATA and
Ae of the address. The AOS FID along with the additional characters are provided in the Feature
Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service
order behind the feature usee and that the additional characters match the additional characters
provided on the LSR.
ALC (if provided on LSR for WFA)
IntraLA T A carrier is a FID associated with the 800 service line feature. It indicates the IntraLA T A
carrier for the 800 service. Along with the ALe FID is the three-digit code (OTe) for the
IntraLATA carrier. The ALe FID along with the three-digit code is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature usee and that the three-digit code matches the three-digit code provided on
the LSR.
Owest Idaho SGAT Third Revised, Fifth Amended Exhibit B June 29 2004 Page 1 09
APPENDIX A (continued)
Resale and UNE-P Centrex 21
FIDs associated with S03, S05, SFB, C2T AX (Electronic Business Set USOCs which are on our
USOC list to validate):
KEY (If provided on LSR for Electronic Business Set EBS USOCs)
Key Designation (KEY number) is a FID associated with the Electronic Business Set feature.
Along with the KEY FID is a numeric value that indicates the key designated for different features
or lines on the EBS. The KEY FID along with the numeric value is provided in the Feature Detail
section on the LSR. The PO-20 review will validate that the FID is floated on the service order
behind the feature USCG and that the numeric value matches the numeric value provided on the
LSR.
MADN (If provided on LSR for Electronic Business Set EBS USOCs)
Multiple Appearance Directory Number Call Arrangement is a FID associated with the Electronic
Business Set feature. Along with the MADN FID is a set of alpha values that indicate the type
appearance and ring status desired for different features or lines on the EBS. The KEY FID along
with the alpha values is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USCG and that the alpha
values match the alpha values provided on the LSR.
ROL (If provided on LSR for Electronic Business Set EBS USOCs)
Ring On Line is a FID associated with the Electronic Business Set feature. Along with the ROL
FID is an alpha value that indicates if the line will ring (Y or N). The ROL FID along with the alpha
value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the
FID is floated on the service order behind the feature USCG and that the alpha value matches the
alpha value provided on the LSR.
TTYD (If provided on LSR for C2T AX)
Terminal Type is a FID associated with the adjunct module feature. Along with the TTYD FID is a
4 character alpha value based on customer equipment. The TTYD FID along with the 4 character
alpha value is provided in the Feature Detail section on the LSR. The PO-20 review will validate
that the FID is floated on the service order behind the feature USCG and that the 4 character
. alpha value matches the 4 character alpha value provided on the LSR.
Qwest Idaho SGAT Third Revised , Fifth Amended Exhibit B June 29 2004 Page 110
APPENDIX A (continued)
FIDs associated with E3PPK (CALL PICK-UP feature which is on our USOC list to validate):
CPG (If provided on LSR for E3PPK)
Call Pickup Group is a FID associated with the CALL PICK-UP feature. Along with the CPG FID
is a 1-3 digit numeric value that identifies the call pickup group. The CPG FID along with the 1-
digit numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USCG and that the 1-
digit numeric value matches the 1-3 digit numeric value provided on the LSR.
CPUO (If provided on LSR for E3PPK)
Call Pickup-Originating is a FID associated with the CALL PICK-UP feature. Along with the
CPUO FID is an alphanumeric value that identifies the call pickup group. The CPUO FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that
the alphanumeric value matches alphanumeric value provided on the LSR.
CPUT (If provided on LSR for E3PPK)
Call Pickup-Terminating is a FID associated with the CALL PICK-UP feature. Along with the
CPUT FID is an alphanumeric value that identifies the call pickup group. The CPUT FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that
the alphanumeric value matches alphanumeric value provided on the LSR.
FIDs associated with GVJ, EZJ, GVZ, GV2, EVH, GW (Speed Call feature USOCs that are on our
USOC list to validate):
SCG (If provided on LSR for Speed call USOCs)
Speed Call Group is a FID associated with the Speed call feature. Along with the SCG FID is a 7
digit numeric value that identifies the controller of the group. The SCG FID along with the 7 digit
numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will
validate that the FID is floated on the service order behind the feature USCG and that the 7 digit
numeric value matches 7 digit numeric value provided on the LSR.
CSt (If provided on LSR for Speed call USOCs)
Change Speed Calling Group List is a FID associated. with the Speed califeatLJre. Along with the
CSL FID is a 2 digit numeric value that identifies the size of the group list. The SCG FID along
with the 7 digit numeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that
the 2 digit numeric value matches 2 digit numeric value provided on the LSR.
SCF (If provided on LSR for Speed call USOCs)
Speed Calling Feature Name is a FID associated with the Speed call feature. Along with the SCF
FID is an alphanumeric value that identifies the controller of the shared list. The SCF FID along
with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-
review will validate that the FID is floated on the service order behind the feature USCG and that
the alphanumeric value matches alphanumeric value provided on the LSR.
Qwest Idaho SGA T Third Revised, Fifth Amended Exhibit B June 29 , 2004 Page 111