20030522Revised Comment.pdf

A MUNICIPAL CORPORAI1ON OF IDAHO
OFFICE OF THE MA Y9J
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[phone]
Fax: [phone] MAY 2 \ AM 8: \
www.cityofpocatello.org
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UTILfnES COrH11SSION
Pocatello City Council:
RON FRASURE
GARY MOORE
HARRY NEUHARDT
EVA JOHNSON NYE
RICHARD STALLINGS
BRIAN T. UNDERWOOD
May 19 2003
Public Utilities Commission
o. Box 83720
Boise, ID 83720-0074
Re: Case No. QWE-03-
Dear Commissioners:
I have spoken with Quest about their proposal to close the Pocatello Customer Payment
Center and they have assured me that there will be limited impact of that closure. I am
satisfied with their response and retract my April 17, 2003 letter objecting to their
proposal.
Qwest is a good employer in Pocatello and an important part of our community. Their
Customer Solution Center employs about 140 people. While the loss of any jobs
concerns, I believe we need to be supportive of our businesses, allow them to make the
necessary business decisions they face in an increasingly competitive environment, and
find the right balance between customer service and their bottom line.
I understand that this is a necessary business decision that Quest is making and that they
will continue to provide a variety of convenient options for Pocatello customers to pay
their telephone bills. Those options include the ability of residents to pay in person at 3
different payment agent locations in Pocatello, which include: "R" Place, Ridley , and
Super Save Drug. Customers may also pay through automatic payment from their bank
account, over the Internet, over the phone, and by mail.
This seems to be a reasonable proposal and I encourage you to approve Qwest's request.
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Mayor
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AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER