20030516Comment.pdf

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CPCIAHD Fax; (20R) 234.6297
www.cityofpocOltello,org
I D= 2982346297ROGER w. CHASE
Mayo,
ooq el/ P. 92
Pocatel1o City Council:
RON FRASURE
GARY MOORE
HARRY NEUHARDT
EVA JOHNSON NYE
RICHARD STALLINGS
BRIAN T. UNDERWOOD
May 12,2003
, ~
Bannock County Commissioners
PO Box 4016
Pocatello, ill 83205
Re: Case No. QWE-03-
Dear Commissioners:
I have spoken with Quest about their proposal to close the Pocatello Customer Payment
Center and they have assured me that there will be limited impact of that closure. I amsatisfied with their response and retract my April 17, 2003 letter objecting to theirproposal.
Qwest is a good employer in Pocatello and an important part of our community. TheirCustomer Solution Center employs about 140 people. While the loss
of any jobsconcerns, I believe we need to be supportive of our businesses. allow them to make the
necessary business decisions they face in an increasingly competitive environment, andfind the right balance between customer service and their bottom line.
I understand that this is a necessary business decision that Quest is making and that they
will continue to provide a variety of convenient options for Pocatello customers to pay
their telephone bills. Those options include the ability of residents to pay in person at 3
different payment agent locations in Pocatello, which include: "R" Place, Ridley s, andSuper Save Drug. Customers may also pay through automatic payment from their bankaccount, over the Internet, over the phone, and by mail.
This seems to be a reasonable proposal and I encourage you to approve Qwest's request.
Roger W. Chase
Mayor
R WC\rew
Cc: Idaho Public Utilities Commission
AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER