20030213Comments.pdf

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Quintin T. Phillips
11720 Goldenrod
Boise, 10 83713
8 Feb. 2003.02.
Idaho Public Utilities Commission
O. Box 83720,
Boise, 10 83720-0074
208-334-3762
RE: CASE aWE- T -03-
To Whom It May Concern:
The phone service in my neighborhood is unacceptable. My home has
experienced a number of outages in addition to static on the lines with almost
every rainstorm. In response to my complaints, the service personnel from
QWEST have responded that the lines are old and there are no good twisted
pairs remaining.
Last Christmas the phone service was out from about the 231\1 to the 26th due to
failed QWEST lines and no alternate lines being available.
How would you like to lose phone service over Christmas?
This is not only inconvenient but puts my home and family at risk due to the
dependence our society has on "phoning for help.
Please direct QWEST to upgrade the service to my neighborhood with a portion
of the funds referred to in this case.
Sincerely,
Quintin T. Phillips
RECEIVED
FILED
f"PIL;:.J Qwest.
Spirit of Service
999 Main Street
Boise, 10 83703
2mB PEB I 2 Aff 10: 20
February 7,2003 UTILiTiES COj'H"iisSi0N
Jean Jewell , Com~LQD~$E)cretary
Idaho Public Utilities Commission
472 W. Washington Street
O. Box 83720
Boise, ID 83720-0074
Re: CASE NO. QWE-03-4 -- In the matter of Qwest's proposal to use revenue sharing funds to
make network improvements in its southern Idaho service area
Dear Ms. Jewell:
As the Directors responsible for engineering, construction, operation and maintenance of Qwest's
Idaho network infrastructure, we are writing to express our full support for the Tech III proposal
recently submitted by Qwest. Our primary concern is the timely provision of reliable, high-quality local
exchange service to all our Idaho residence, business and wholesale customers.
The Tech III program accelerates the replacement of older outside plant facilities which would
otherwise not be modernized at this time. The lead cables, which are more prone to service
interruption during rainy, wet weather, are the source of above-average customer trouble reports.
There is no effective way to prevent the on-going problem of rodent damage on these cables which
creates additional service problems and customer frustration. Likewise, the Anaconda carrier
systems, while continuing to provide adequate voice service, utilize out-dated analog carrier
technology which will not support state-of-the-art signaling technology necessary for many of the
services and features demanded by our customers today.
New facilities funded through Tech III will help us provide the quality service our customers have
come to expect and deserve. The replacement cables will essentially be "squirrel proof" since they
are wrapped in a steel sheath. Lead cable sections most susceptible to wet weather will be replaced
with modern cables unaffected by moisture invasion. The bottom line is better, more reliable service
to our customers.
The Tech III program is customer-focused and service driven. In our opinion, it is by far the best use
of the Commission s remaining revenue sharing funds. The Company s commitment to invest an
incremental amount of matc~ng funds above our allotted capital budget is a significant benefit which
underscores Qwest's new Spl~it of Service. We encourage the Commission to approve the Tech III
program and to help us continue a tradition of service excellence in Idaho.
Sincerely,
Qwest-Idaho Network Engineering & Construction
Dale Wocicki, Director
Qwest-Idaho Network Installation & Maintenance