20030207Amendment.pdf

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February 5 2003
MARY S. HOBSON
Direct [phone]
mshobson(iiJstoel.com
VIA HAND DELIVERY
Jean Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
Boise, Idaho 83720-0074
Re:Case No. QWE-O2-
APPLICATION FOR APPROVAL OF INTERCONNECTION AGREEMENT
Dear Ms. Jewell:
Enclosed for filing with this Commission on behalf of Qwest Corporation and XO Idaho, Inc. is
an original ofthe Application for Approval of Interconnection Agreement. The parties
respectfully request that this matter be placed on the Commission Decision Meeting Agenda for
expedited approval.
Please contact me if you have any questions concerning the enclosed. Thank you for your
assistance in this matter.
Very truly yours
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Enclosure
Oregon
Washinglon
California
Boise-151977.1 0029164-00012
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Idaho
Mary S. Hobson (ISB# 2142)
Stoel Rives LLP
101 South Capitol Boulevard - Suite 1900
Boise, ill 83702
Telephone: [phone]
Facsimile: [phone]
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Rex Knowles, Vice President
XG Communications
111 East Broadway - Suite 1000
Salt Lake City, UT 84111
Telephone: [phone]
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
JOINT APPLICATION OF QWEST
CORPORATION AND XO IDAHO, INC
FOR APPROVAL OF A WIRELINE
INTERCONNECTION AGREEMENT
PURSUANT TO 47 U.C. ~252(E)
CASE NO.: QWE-02-
APPLICATION FOR APPROVAL OF
AMENDMENT TO THE
INTERCONNECTION AGREEMENT
Qwest Corporation ("Qwest") and XG Idaho, Inc. ("XG") hereby jointly file this
Application for Approval of Amendment to the Interconnection Agreement ("Amendment"
which was approved by the Idaho Public Utilities Commission on February 28, 2002 (the
Agreement"). A copy ofthe Amendment is submitted herewith.
This Amendment was reached through voluntary negotiations without resort to mediation
or arbitration and is submitted for approval pursuant to Section 252(e) of the Communications
Act of 1934, as amended by the Telecommunications Act of 1996 (the "Act"
Section 252(e)(2) of the Act directs that a state Commission may reject an amendment
reached through voluntary negotiations only if the Commission finds that: the amendment (or
portiones) thereof) discriminates against a telecommunications carrier not a party to this
agreement; or the implementation of such an amendment (or portion) is not consistent with the
public interest, convenience and necessity.
XG and Qwest respectfully submit this Amendment provides no basis for either of these
findings, and, therefore jointly request that the Commission approve this Amendment
APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT - Page 1
Boise-152746.10029164-00016
expeditiously. This Amendment is consistent with the public interest as identified in the pro-
competitive policies of the State of Idaho, the Commission, the United States Congress, and the
Federal Communications Commission. Expeditious approval ofthis Amendment will enable XG
to interconnect with Qwest facilities and to provide customers with increased choices among
local telecommunications services.
XG and Qwest further request that the Commission approve this Amendment without a
hearing. Because this Amendment was reached through voluntary negotiations, it does not raise
issues requiring a hearing and does not concern other parties not a party to the negotiations.
Expeditious approval would further the public interest.
Respectfully submitted this day of February, 2003.
Qwest Corporation4r~~
Mary S. obson
Stoel Rives LLP, Attorneys for Qwest
and
Rex Knowles , Vice President - Regulatory
XG Communications
APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT - Page 2
Boise-152746.10029164-00016
CERTIFICATE OF SERVICE
I hereby certify that on this day of February, 2003 , I served the foregoing
APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION
AGREEMENT upon all parties of record in this matter as follows:
Jean Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
Boise, Idaho 83720-0074
i i ewell((j),puc.state.id. us
Hand Delivery
U. S. Mail
Overnight Delivery
Facsimile
Email
Rex Knowles, Vice President
XO Communications
111 East Broadway - Suite 1000
Salt Lake City, UT 84111
Telephone: [phone]
Hand Delivery
U. S. Mail
Overnight Delivery
Facsimile
Email
Alaine Miller
XO Communications
1633 Westlake Avenue North
Seattle, W A 98109
Hand Delivery-L u. S. Mail
Overnight Delivery
Facsimile
Email
Luba Hromyk
Qwest Communications International Inc.
7800 East Orchard Road - Suite 250
Englewood, CO 80111
Telephone: [phone]
Facsimile: [phone]
Ihrom vk((j),q west. com
Hand Delivery-L U. S. Mail
Overnight Delivery
Facsimile
Email
Brandi L. Gearhart, PLS
Legal Secretary to Mary S. Hobson
Stoel Rives LLP
APPLICATION FOR APPROVAL OF AMENDMENT TO THE INTERCONNECTION AGREEMENT - Page 3
Boise-152746.1 0029164-00016
Performance Assurance Plan Amendment
to the Interconnection Agreement between
Qwest Corporation and
XO Idaho, Inc.
for the State of Idaho
This is an Amendment ("Amendment"), for the Performance Assurance Plan (PAP), to the
Interconnection Agreement between Qwest Corporation ("Qwest") , a Colorado corporation , and
XO Idaho , Inc. ("CLEC"
).
CLEC and Qwest shall be known jointly as the "Parties
RECITALS
WHEREAS, CLEC and Qwest entered into an Interconnection Agreement ("Agreement") which
was approved by the Idaho Public Utilities Commission ("Commission ) on February 28 , 2002
Order No. 28964; and
WHEREAS, the Parties wish to amend the Agreement further under the terms and conditions
contained herein.
AGREEMENT
NOW THEREFORE, in consideration of the mLtual terms, covenants and conditions contained
in this Amendment and other good and valuable consideration , the receipt and sufficiency of
which is hereby acknowledged , the Parties agree as follows:
AMENDMENT TERMS
Service Performance
The Performance Assurance Plan ("PAP") as approved by the Commission and the
Performance Indicator Definitions ("PIDs ) included as Exhibit B to the Commission approved
Statement of Generally Acceptable Terms and Conditions ("SGAT") are hereby incorporated
into this Amendment as Attachments 1 and 2, respectively. Modifications to PIDs that apply to
the PAP shall be made in accordance with section 16.0 of the PAP. Changes made pursuant to
section 16.0 shall apply to and modify this Agreement, subject to and in accordance with terms
therein and any applicable subsequent judicial review.
Consistent with section 13.0 of the PAP, CLEC elects the PAP as a part of its Interconnection
Agreement with Qwest. Therefore , all references in the Agreement to performance standards
and measurements and accompanying payment mechanisms (including, but not limited to
Direct Measures of Quality (DMOQ) and Supplier Performance Quality Management System)
are superceded by this Amendment.
Force Majeure and Dispute Resolution
Pursuant to sections 13.3 and 18.0 of the PAP, sections 5.7 (Force Majeure) and 5.18 (Dispute
Resolution), of the SGAT respectively, attached hereto as Attachments 3 and 4 to this
Amendment , are hereby incorporated into the Amendment for the sole purpose of implementing
the PAP.
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 1
Implementation Date
If the FCC has granted Section 271 authorization for the State, the PAP will be implemented on
the date the Amendment is executed by both parties. If the FCC has not granted Section 271
authorization for the State as of the date the Amendment is executed by both parties, the PAP
will be implemented on the date the FCC grants Section 271 approval for the State. In the initial
month of implementation, payments to CLEC under the PAP will be pro-rated to reflect the
applicable percentage of the monthly payment.
CLEC Information
GLEC agrees that for amounts owed under the PAP that are not credited to CLEC's bill as
allowed by the PAP, payments shall be made by the use of electronic fund transfers, or check, if
the option of electronic fund transfer is not available. CLEC agrees that monthly performance
reports shall be delivered via a password-protected website. In order to implement these
provisions, CLEC shall provide specific information in response to the Performance Assurance
Plan Amendment Questionnaire. To accommodate this need, CLEC shall generate an updated
Performance Assurance Plan Amendment Questionnaire within 30 days.
FURTHER AMENDMENTS
Except as modified herein, the provisions of the Agreement shall remain in fLiI force and effect.
The provisions of this Amendment, including the provisions of this sentence may not be
amended, modified or supplemented , and waivers or consents to departures from the provisions
of this Amendment may not be given without the written consent thereto by both Parties
authorized representative. No waiver by any Party of any default, misrepresentation , or breach
of warranty or covenant hereunder, whether intentional or not, will be deemed to extend to any
prior or subsequent default , misrepresentation , or breach of warranty or covenant hereunder or
affect in any way any rights arising by virtue of any prior or subsequent such occurrence.
ENTIRE AGREEMENT
This Amendment (including the documents referred to herein) constitutes the full and entire
understanding and agreement between the Parties with regard to the subjects of this
Amendment and supersedes any prior understandings, agreements , or representations by or
between the Parties, written or oral , to the extent they relate in any way to the subjects of this
Amendment.
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 2
The Parties intending to be legally bound have executed this Amendment as of the dates set
forth below, in multiple counterparts, each of which is deemed an original , but all of which shall
constitute one and the same instrument.
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1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 3
Attachment 1
Idaho Performance Assurance Plan Amendment
Attachment 1
PERFORMANCE ASSURANCE PLAN
Introduction
As set forth in this Agreement, Qwest and CLEC voluntarily agree to the terms of the
following Performance Assurance Plan ("PAP"), prepared in conjunction with Qwest's
application for approval under Section 271 of the Telecommunications Act of 1996 (the "Act"
to offer in-region long distance service.
Plan Structure
The PAP is a two-tiered, self-executing remedy plan. CLEC shall be provided with
Tier 1 payments if, as applicable, Qwest does not provide parity between the service it
provides to CLEC and that which it provides to its own retail customers, or Qwest fails to
meet applicable benchmarks.
1 As specified in section 7., if Qwest fails to meet parity and benchmark standards on
an aggregate CLEC basis, Qwest shall make Tier 2 payments to a Fund established by the
state regulatory commission or, if required by existing law, to the state general fund.
As specified in sections 6.0 and 7.0 and Attachments 1 and 2 , payment is generally
on a per occurrence basis, (i.e., a set dollar payment times the number of non-conforming
service events). For the performance measurements which do not lend themselves to per
occurrence payment, payment is on a per measurement basis, (i.e., a set dollar payment).
The level of payment also depends upon the number of consecutive months of non-
conforming performance, (i.e., an escalating payment the longer the duration of non-
conforming performance).
Qwest shall be in conformance with the parity standard when service Qwest provides
to CLEC is equivalent to that which it provides to its retail customers. The PAP relies upon
statistical scoring to determine whether any difference between CLEC and Qwest
performance results is significant, that is, not attributable to simple random variation.
Statistical parity shall exist when performance results for CLEC and for Qwest retail analogue
result in a z-value that is no greater than the critical z-values listed in the Critical Z-Statistical
Table in section 5.
2.4 For performance measurements that have no Qwest retail analogue , agreed upon
benchmarks shall be used. Benchmarks shall be evaluated using a "stare and compare
method. For example, if the benchmark is for a particular performance measurement is 95%
or better, Qwest performance results must be at least 95% to meet the benchmark.
Percentage benchmarks will be adjusted to round the allowable number of misses up or
down to the closest integer, except when a benchmark standard and low CLEC volume are
such that a 100% performance result would be required to meetthe standard and has not
been attained. In such a situation, the determination of whether Qwest meets or fails the
benchmark standard will be made using performance results for the month in question , plus
a sufficient number of consecutive months so that a 100% performance result would not be
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 1
Attachment 1
Idaho Performance Assurance Plan Amendment
required to meet the standard. For purposes of section 6., a meet or fail determined by this
procedure shall count as a single month.
Performance Measurements
The performance measurements included in the PAP are set forth in Attachment 1.
Each performance measurement identified is defined in the Performance Indicator Definitions
PIDs ) developed in the ROC Operational Support System ("OSS") collaborative , and which
are included in Attachment 2. The measurements have been designated as Tier 1 , Tier 2 , or
both Tier 1 and Tier 2 and given a High , Medium , or Low designation.
Statistical Measurement
Qwest uses a statistical test, namely the modified "test " for evaluating the
difference between two means (Le., Qwest and CLEC service or repair intervals) or two
percentages (e., Qwest and CLEC proportions), to determine whether a parity condition
exists between the results for Qwest and the CLEC(s). The modified z-tests shall be
applicable if the number of data points are greater than 30 for a given measurement. For
testing measurements for which the number of data points are 30 or less, Qwest will use a
permutation test to determine the statistical significance of the difference between Qwest and
CLEC.
Qwest shall be in conformance when the monthly performance results for parity
measurements (whether in the form of means, percents , or proportions and at the equivalent
level of disaggregation) are such that the calculated z-test statistics are not greater than the
critical z-values as listed in Table 1 , section 5.
Qwest shall be in conformance with benchmark measurements when the monthly
performance result equals or exceeds the benchmark, if a higher value means better
performance , and when the monthly performance result equals or is less than the benchmark
if a lower value means better performance.
The formula for determining parity using the modified z-test is:
z = DIFF / crOIFF
Where:
DIFF = MQwest - MCLEC
MQWEST = Qwest average or proportion
MCLEC = GLEG average or proportion
crOIFF = square root ocr Qwest (1/ n CLEC + 1/ n Qwest))
Qwest = calculated variance for Qwest
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 2
Attachment 1
Idaho Performance Assurance Plan Amendment
nOwest = number of observations or samples used in Qwest
measurement
nCLEC = number of observations or samples used in GLEG
measurement
The modified z-tests will be applied to reported
parity measurements that contain more than 30
data points.
In calculating the difference between Qwest and CLEC performance, the above formula
applies when a larger Qwest value indicates a better level of performance. In cases where a
smaller Qwest value indicates a higher level of performance , the order is reversed , i.e., MCLEC
- MQwEsT.
For parity measurements where the number of data points is 30 or less, Qwest will
apply a permutation test to test for statistical significance. Permutation analysis will be
applied to calculate the z-statistic using the following logic:
Calculate the modified z-statistic for the actual arrangement of the data
Pool and mix the CLEC and Qwest data sets
Perform the following 1000 times:
Randomly subdivide the pooled data sets into two pools , one the same size as
the original CLEC data set (nCLEc) and one reflecting the remaining data
points, and one reflecting the remaining data points, (which is equal to the size
of the original Qwest data set or IQWEST)'
Compute and store the modified z-test score (Zs) for this sample.
Count the number of times the z-statistic for a permutation of the data is greater than
the actual modified z-statistic
Compute the fraction of permutations for which the statistic for the rearranged data is
greater than the statistic for the actual samples
If the fraction is greater than a, the significance
level of the test, the hypothesis of no difference
is not rejected , and the test is passed. The a
shall be .05 when the critical z value is 1.645
and .15 when the critical z value is 1.04.
Critical Z-Value
The following table shall be used to determine the critical z-value that is referred to in
section 6.0. It is based on the monthly business volume of the CLEC for the particular
performance measurements for which statistic testing is being performed.
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 3
Attachment 1
Idaho Performance Assurance Plan Amendment
TABLE 1: CRITICAL Z-VALUE
CLEC volume LIS Trunks, UDITs, Resale All Other
(Sample size)UBL-DS1 and DS-
1.04*1.645
11-150 1.645 645
151-300
301-600
601-3000
3001 and above
* The 1.04 applies for individual month testing for performance measurements involving LIS
trunks and DS-1 and DS-3 that are UDITs, Resale, or Unbundled Loops. The performance
measurements are OP-3d/e, OP-4d/e, OP-, 0 P-6-4/5 , MR-5a/b, MR-7d/e , and MR-
For purposes of determining consecutive month misses, 1.645 shall be used. Where
performance measurements disaggregate to zone 1 and zone 2, the zones shall be
combined for purposes of statistical testing.
Tier 1 Payments to CLEC
Tier 1 payments to CLEC shall be made solely for the performance measurements
designated as Tier 1 on Attachment 1. The payment amount for non-conforming service
varies depending upon the designation of performance measurements as High, Medium , and
Low and the duration of the non-conforming service condition as described below. Non-
conforming service is defined in section 4.
Determination of Non-Conforming Measurements: The number of performance
measurements that are determined to be non-conforming and , therefore, eligible for Tier
payments, are limited according to the critical z-value shown in Table 1 , section 5.0. The
critical z-values are the statistical standard that determines for each CLEC performance
measurement whether Qwest has met parity. The critical z-value is selected from Table
according to the monthly CLEC volume for the performance measurement. For instance , if
the CLEC sample size for that month is 100 , the critical z-value is 1.645 for the statistical
testing of that parity performance measurement.
Determination of the Amount of Payment: Tier 1 payments to CLEC, except as
provided for in sections 6.3 and 10., are calculated and paid monthly based on the number
of performance measurements exceeding the critical z-value. Payments will be made on
either a per occurrence or per measurement basis , depending upon the performance
measurement, using the dollar amounts specified in Table 2 below. The dollar amounts vary
depending upon whether the performance measurement is designated High , Medium, or Low
and escalate depending upon the number of consecutive months for which Qwest has not
met the standard for the particular measurement.
The escalation of payments for consecutive months of non-conforming service will be
matched month for month with de-escalation of payments for every month of conforming
service. For example, if Qwest has four consecutive monthly "misses" it will make payments
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 4
Attachment 1
Idaho Performance Assurance Plan Amendment
that escalate from month 1 to month 4 as shown in Table 2. If, in the next month , service
meets the standard , Qwest makes no payment A payment "indicator" deescalates down
from month 4 to month 3. If Qwest misses the following month, it will make payment at the
month 3 level of Table 2 because that is where the payment "indicator" presently sits. If
Qwest misses again the following month , it will make payments that escalate back to the
month 4 level. The payment level will de-escalate back to the original month 1 level only
upon conforming service sufficient to move the payment "indicator" back to the month 1 level.
For those performance measurements listed on Attachment 2 as "Performance
Measurements Subject to Per Measurement Caps " payment to a CLEC in a single month
shall not exceed the amount listed in Table 2 below for the "Per Measurement" category. For
those performance measurements listed on Attachment 2 as "Performance Measurements
Subject to Per Measurement Payments " payment to a CLEC will be the amount set forth in
Table 2 below under the section labeled "per measurement"
TABLE 2: TIER-l PAYMENTS TO CLEC
Per Occurrence
Measurement Group Month Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
month
High $150 $250 $500 $600 $700 $800
Medium $ 75 $150 $300 $400 $500 $600
Low $ 25 $ 50 $100 $200 $300 $400
Per Measurement Cap
Measurement Group Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
and each
following
month
High $25 000 $50 000 $75 000 $100 000 $125 000 $150 000
Medium $10 000 $20 000 $30 000 $ 40 000 $ 50 000 $ 60 000
Low $ 5 000 $10 000 $15 000 $ 20 000 $ 25 000 $ 30 000
For collocation, CP-2 and CP-4 performance measurements shall be relied upon for
delineation of collocation business rules. For purposes of calculating Tier 1 payments
collocation jobs and collocation feasibility studies that are later than the due date will have a
per day payment applied according to Table 3. The per day payment will be applied to any
collocation job in which the feasibility study is provided or the collocation installation is
completed later than the scheduled date. The calculation of the payment amount will
performed by applying the per day payment amounts as specified in Table 3. Thus, for days
1 through 10, the payment is $150 per day. For days 11 through 20, the payment is $300
per day and so on.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 5
Attachment 1
Idaho Performance Assurance Plan Amendment
TABLE 3: TIER-1 COLLOCATION PAYMENTS TO CLECS
Days Late Completion Date Feasibility Study
1 to 10 days $150/day $45/day
11 to 20 days $300/day $90/day
21 to 30 days $450/day $135/day
31 to 40 days $600/day $180/day
More than 40 days 000/day $300/day
6.4 A minimum payment calculation shall be performed at the end of each year for each
CLEC with annual order volumes of no more than 1 200. The payment shall be calculated by
multiplying $2 000 by the number of months in which at least one payment was due to the
CLEC. To the extent that the actual CLEC payment for the year is less than the product of
the preceding calculation, Qwest shall make an additional payment equal to the difference.
Tier 2 Payments to the State
Payments to the State shall be limited to the performance measurements designated
in section 7.4 for Tier 2 per measurement payments and in Attachment 1 for per occurrence
payments and which have at least 10 data points each month for the period payments are
being calculated. Similar to the Tier 1 structure, Tier 2 measurements are categorized as
High , Medium, and Low and the amount of payments for non-conformance varies according
to this categorization.
Determination of Non-Conforming Measurements: The determination of non-
conformance will be based upon the aggregate of all CLEC data for each Tier 2 performance
measurement. Non-conforming service is defined in section 4.2 (for parity measurements)
and 4.3 (for benchmark measurements), except that a 1.645 critical z-value shall be used for
all parity measurements but MR-2 and OP-2. The critical z-value is the statistical standard
that determines for each performance measurement whether Qwest has met parity.
Determination of the Amount of Payment: Except as provided in section 7.4, Tier 2
payments are calculated and paid monthly based on the number of performance
measurements failing performance standards for a third consecutive month, or if two out of
three consecutive months in the 12 month period have been missed, the second consecutive
month for Tier 2 measurements with Tier 1 counterparts and one month for Tier 2
measurements that do not have Tier 1 counterparts. Payment will be made on either a per
occurrence or per measurement basis , whichever is applicable to the performance
measurement, using the dollar amounts specified in Table 4 or Table 5 below. Except as
provided in section 7.4, the dollar amounts vary depending upon whether the performance
measurement is designated High , Medium, or Low.
For those Tier 2 measurements listed on Attachment 2 as "Performance
Measurements Subject to Per Measurement Caps " payment to the State in a single month
shall not exceed the amount listed in Table 4 for the "Per Measurement" category.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 6
Attachment 1
Idaho Performance Assurance Plan Amendment
TABLE 4: TIER-2 PAYMENTS TO STATE FUNDS
Per Occurrence
Measurement Group
High
$500
Medium
$300
Low
$200
Per Measurement/Cap
Measurement Group
High $75 000
Medium $30 000
Low $20 000
7.4 Performance Measurements Subject to Per Measurement Payment The following
Tier 2 performance measurements shall have their performance results measured on a
region-wide (14 state) basis. Failure to meet the performance standard , therefore, will result
in a per measurement payment in each of the Owest in-region 14 states adopting this PAP.
The performance measurements are:
GA-1: Gateway Availability - IMA-GUI
GA-2: Gateway Availability - IMA-EDI
GA-3: Gateway Availability -EB-
GA-4: System Availability - EXACT
GA-6: Gateway Availability - GUI-Repair
PO-1: Pre-Order/Order Response Times
OP-2: Call Answered within Twenty Seconds - Interconnect Provisioning Center
MR-2: Calls Answered within Twenty Seconds -Interconnect Repair Center
GA-1 has three sub-measurements: GA-, GA-, and GA-1C. PO-1 shall have two sub-
measurements: PO-1A and PO-1 B. PO-1A and PO-1 B shall have their transaction types
aggregated together.
For these measurements, Owest will make a Tier 2 payment based upon monthly
performance results according to Table 5: Tier 2 Per Measurement Payments to State
Funds.
TABLE 5: TIER-2 PER MEASUREMENT PAYMENTS TO STATE FUNDS
Measurement Performance State Payment 14 State Payment
GA-1 % or lower 000 $14 000
:::-1% to $10 000 $140 000
:::-3% to $20 000 $280 000
:::-5%$30 000 $420 000
PO-2 sec. Or less 000 $14 000
1/17 /2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 7
Attachment 1
Idaho Performance Assurance Plan Amendment
~2 sec. to 5 000 $70 000
sec.
~5 sec. to 10 $10 000 $140 000
sec.
~1 0 sec.$15 000 $210 000
OP-2/MR-1 % or lower 000 $14 000
~1% to 3%000 $70 000
~3% to 5%$10 000 $140 000
~5%$15 000 $210 000
Step by Step Calculation of Monthly Tier 1 Payments to CLEC
Application of the Critical Z-Values: Qwest shall identify the Tier 1 parity performance
measurements that measure the service provided to CLEC by Qwest for the month in
question and the critical z-value from Table 1 in section 5.0 that shall be used for purposes of
statistical testing for each particular performance measurement. The statistical testing
procedures described in section 4.0 shall be applied. Forthe purpose of determining the
critical z-values, each disaggregated category of a performance measurement is treated as a
separate sub-measurement. The critical z-value to be applied is determined by the CLEC
volume at each level of disaggregation or sub-measurement.
Performance Measurements for which Tier 1 Payment is Per Occurrence:
Performance Measurements that are Averages or Means:
1 Step 1: For each performance measurement, the average or the mean that would
yield the critical z-value shall be calculated. The same denominator as the one used in
calculating the z-statistic for the measurement shall be used. (For benchmark
measurements, the benchmark value shall be used.
2 Step 2: The percentage differences between the actual averages and the calculated
averages shall be calculated. The calculation is % diff = (CLEC result - Calculated
Value)/Calculated Value. The percent difference shall be capped at a maximum of 100%. In
all calculations of percent differences in sections 8.0 and 90 , the calculated percent
differences is capped at 100%.
3 Step3: For each performance measurement, the total number of data points shall be
multiplied by the percentage calculated in the previous step and the per occurrence dollar
amounts from the Tier 1 Payment Table shall determine the payment to the CLEC for each
non conforming performance measurement.
Performance Measurements that are Percentages:
1 Step 1: For each performance measurement, the percentage that would yield the
critical z-value shall be calculated. The same denominator as the one used in calculating the
z- statistic for the measurement shall be used. (For benchmark measurements , the
benchmark value shall be used.
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Template version: Qwest Idaho SGAT - May 24 2002 Page - 8
Attachment
Idaho Performance Assurance Plan Amendment
2 Step 2: The difference between the actual percentages for the CLEC and the
calculated percentages shall be determined.
3 Step 3: For each performance measurement, the total number of data points shall be
multiplied by the difference in percentage calculated in the previous step, and the per
occurrence dollar amount taken from the Tier 1 Payment Table, to determine the payment to
the CLEC for each non-conforming performance measurement.
Performance Measurements that are Ratios or Proportions:
1 Step 1: For each performance measurement the ratio that would yield the critical z-
value shall be calculated. The same denominator as the one used in calculating the z-
statistic for the measurement shall be used. (For benchmark measurements, the benchmark
value shall be used.
2 Step 2: The absolute difference between the actual rate for the CLEC and the
calculated rate shall be determined.
3 Step 3: For each performance measurement , the total number of data points shall be
multiplied by the difference calculated in the previous step, and the per occurrence dollar
amount taken from the Tier 1 Payment Table , to determine the payment to the CLEC for
each non-conforming performance measurement.
Performance Measurements for which Tier 1 Payment is Per Measure:
For each performance measurement where Qwest fails to meet the standard, the
payment to the CLEC shall be the dollar amount shown on the "per measure" portion of
Table 2: Tier 1 Payments to CLEC.
0 Step by Step Calculation of Monthly Tier 2 Payments to State Funds
Application of the Critical Z-Value: Qwest shall identify the Tier 2 parity performance
measurements that measure the service provided by Qwest to all CLECs for the month in
question. The statistical testing procedures described in section 4.0 shall be applied , except
that a 1.645 critical z-value shall be used for all parity measurements but MR-2 and OP-
To determine if Tier 2 payments for performance measurements listed on Attachment
1 shall be made in the current month , the following shall be determined. For Tier 2
measurements that have Tier 1 counterparts, it shall be determined whether Qwest missed
the performance standard for three consecutive months, or if Qwest has missed the standard
in any two out of three consecutive months for the 12 month period and for an additional two
consecutive months. For Tier 2 measurements that do not have Tier 1 counterparts, it shall
be determined whether Qwest missed the performance standard for three consecutive
months , or if Qwest has missed the standard in any two out of three consecutive months for
the 12 month period and for the current month. If any of these conditions are met and there
are at least 10 data points for the measurement in each month, a Tier 2 payment will be
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Attachment 1
Idaho Performance Assurance Plan Amendment
calculated and paid as described below and will continue in each succeeding month until
Qwest's performance meets the applicable standard.
Performance Measurements for which Tier 2 Payment is Per Occurrence:
Performance Measurements that are Averages or Means:
1 Step 1: The monthly average or the mean for each performance measurement that
would yield the critical z-value for each month shall be calculated. The same denominator as
the one used in calculating the z-statistic for the measurement shall be used. (For
benchmark measurements, the benchmark value shall be used.
2 Step 2: The percentage difference between the actual averages and the calculated
averages for each month shall be calculated. The calculation for parity measurements is %
diff = (actual average - calculated average)/calculated average. The percent difference shall
be capped at a maximum of 100%. In all calculations of percent differences in section 8.
and section 9., the calculated percent difference is capped at 100%.
3 Step 3: For each performance measurement, the total number of data points each
month shall be multiplied by the percentage calculated in the previous step. The average for
three months (rounded to the nearest integer) shall be calculated and multiplied by the result
of the per occurrence dollar amount taken from the Tier 2 Payment Table to determine the
payment to the State for each non-conforming performance measurement.
Performance Measurements that are Percentages:
Step 1: For each performance measurement, the monthly percentage that would
yield the critical z-value for each month shall be calculated. The same denominator as the
one used in calculating the z-statistic for the measurement shall be used. (For benchmark
measurements , the benchmark value shall be used.
2 Step 2: The difference between the actual percentages and the calculated
percentages for each of the three non-conforming months shall be calculated. The
calculation for parity measurement is diff = (GLEG result -calculated percentage). This
formula shall be applicable where a high value is indicative of poor performance. The
formula shall be reversed where high performance is indicative of good performance.
3 Step 3: For each performance measurement, the total number of data points for each
month shall be multiplied by the difference in percentage calculated in the previous step.
The average for three months shall be calculated (rounded to the nearest integer) and
multiplied by the result of the per occurrence dollar amounts taken from the Tier 2 Payment
Table to determine the payment to the State.
9.4 Performance Measurements that are Ratios or Proportions:
9.4.Step 1: For each performance measurement, the ratio that would yield the critical z-
value for each month shall be calculated. The same denominator as the one used in
calculating the z-statistic for the measurement shall be used. (For benchmark
measurements, the benchmark value shall be used.
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Attachment 1
Idaho Performance Assurance Plan Amendment
9.4.1 Step 2: The difference between the actual rate for the GLEG and the calculated rate
for each month of the non-conforming three-month period shall be calculated. The
calculation is: diff = (GLEG rate -calculated rate). This formula shall apply where a high
value is indicative of poor performance. The formula shall be reversed where high
performance is indicative of good performance.
9.4.2 Step 3: For each performance measurement, the total number of data points shall be
multiplied by the difference calculated in the previous step for each month. The average for
three months shall be calculated (rounded to the nearest integer) and multiplied by the result
of the per occurrence dollar amounts taken from the Tier 2 Payment Table to determine the
payment to the State.
Performance Measurements for which Tier 2 Payment is Per Measure:
For each performance measurement where Qwest fails to meet the standard , the
payment to the State Fund shall be the dollar amount shown on the "per measure" portion of
the Tier 2 Payment Table.
10.Low Volume, Developing Markets
10.For certain qualifying performance standards , if the aggregate monthly volumes of
GLEGs participating in the PAP are more than 10, but less than 100 , Qwest will make Tier
payments to GLEGs for failure to meet the parity or benchmark standard for the qualifying
performance sub-measurements. The qualifying sub-measurements are the UNE-P (POTS),
megabit resale , and ADSL qualified loop product disaggregation of OP-, OP-, OP-, MR-
MR-, MR-, and MR-8. If the aggregate monthly GLEG volume is greater than 100, the
provisions of this section shall not apply to the qualifying performance sub-measurement.
10.The determination of whether Qwest has met the parity or benchmark standards will
be made using aggregate volumes of GLEGs participating in the PAP. In the event Qwest
does not meet the applicable performance standards , a total payment to affected GLEGs will
be determined in accordance with the high, medium , low designation for each performance
measurement (see Attachment 1) and as described in section 8., except that GLEG
aggregate volumes will be usedo In the event the calculated total payment amount to GLEGs
is less than $5 000, a minimum payment of $5 000 shall be made. The resulting total
payment amount to GLEGs will be apportioned to the affected GLEGs based upon each
GLEG's relative share of the number of total service misses.
10.At the six (6)-month reviews, Qwest will consider adding to the above list of qualifying
performance sub-measurements, new products disaggregation representing new modes of
GLEG entry into developing markets.
11.Payment
11.Payments to GLEG, the State, or the Special Fund shall be made one month
following the due date of the performance measurement report for the month for which
payment is being made. Qwest will pay interest on any late payment and underpayment at
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Attachment 1
Idaho Performance Assurance Plan Amendment
the prime rate as reported in the Wall Street Journal. On any overpayment, Qwest is allowed
to offset future payments by the amount of the overpayment plus interest at the prime rate.
11.Payment to CLEC shall be made via bill credits. Bill credits shall be identified on a
summary format substantially similar to that distributed as a prototype to the CLECs and the
Commissions. To the extent that a monthly payment owed to CLEC under this PAP exceeds
the amount owed to Qwest by CLEC on a monthly bill , Qwest will issue a check or wire
transfer to CLEC in the amount of the overage. Payment to the State shall be made via
check or wire transfer.
11.3 A Special Fund shall be created for the purpose of payment of an independent
auditor and audit costs as specified in section 15.0 and payment of other expenses incurred
by the participating Commissions in the regional administration of the PAP.
11.1 Qwest shall establish the Special Fund as an interest bearing escrow account upon
the first FCC section 271 approval of the PAP applicable to a participating state Commission.
Qwest shall be authorized to withhold and deposit into the Special Fund one-half of all Tier
2 payments. The cost of the escrow account will be paid for from account funds.
11.2 Commissions participating in the Special Fund shall appoint a person designated to
administer and authorize disbursement of funds. All claims against the fund shall be
presented to the Commissions' designates and shall be the responsibility of the participating
Commissions.
11.3 Qwest shall advance funds to meet initial claims against the Special Fund to the
extent Tier 2 contributions are insufficient. Such funds shall not exceed $500 000 and shall
be reduced appropriately in the event that at least six states in which the QPAP is in effect do
not agree to participate in the Special Fund. Upon a determination by the participating
Commissions that the Special Fund has become self-sustaining or is no longer required
Qwest shall be allowed to recover any such advances plus interest at the rate that the
escrow account would have earned.
11.3.4 Upon the execution of a memorandum of understanding with the Idaho Commission
Qwest shall establish an Idaho Discretionary Fund as a separate interest bearing escrow
account. Qwest shall deposit into the Discretionary Fund the remaining balance of Tier 2
payments after disbursement of Tier 2 payments to the Special Fund pursuant to section
13.1. The Commission shall appoint a person designated to administer and authorize
disbursements of funds from the Discretionary Fund. Disbursements from the Discretionary
Fund shall be limited to competitively neutral Idaho telecommunications initiatives. The costs
of the Discretionary Fund will paid for from the account's funds.
12.Cap on Tier 1 and Tier 2 Payments
12.There shall be a cap on the total payments made by Qwest for a 12 month period
beginning with the effective date of the PAP for the State of Idaho. The annual cap for the
State of Idaho shall be 36% of ARMIS Net Return, recalculated each year based upon the
prior year s Idaho ARMIS results , subject to any applicable adjustment permitted pursuant to
section 12.2. Qwest shall submit to the Commission the calculation of each year s cap no
later than 30 days after submission of ARMIS results to the FCC. CLEC agrees that this
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Attachment 1
Idaho Performance Assurance Plan Amendment
amount constitutes a maximum annual cap that shall apply to the aggregate total of Tier
liquidated damages, including any such damages paid pursuant to this Agreement , any other
interconnection agreement, or any other payments made for the same underlying activity or
omission under any other contract, order or rule and Tier 2 assessments or payments made
by Qwest for the same underlying activity or omission under any other contract, order or rule.
12.The 36% annual cap may be increased to 44% or decreased to 30% of ARMIS Net
Return as follows:
12.1 An increase in the cap of a maximum of 4 percentage points at anyone time (Le., first
to 40 percent) shall occur upon order by the Commission if the cap has been exceeded for
any consecutive period of 24 months by that same 4 percent or more, provided thct: (a) the
Commission has determined that the preponderance of the evidence shows Qwest could
have remained beneath the cap through reasonable and prudent effort, and (b) the
Commission has made that determination after having available to it on the record the results
of audits and root cause analyses, and provided an opportunity for Qwest to be heard.
12.2 A decrease in the cap of a maximum of 4 percentage points at anyone time shall
occur upon order by the Commission after performance for any consecu1ve period of 24
months in which total payments are 8 or more percentage points below the cap amount
provided that: (a) the Commission has determined that the preponderance of the evidence
shows the performance results underlying those payments results from an adequate Qwest
commitment to meeting its responsibilities to provide adequate wholesale service and to
keeping open its local markets and (b) the Commission shall have made that determination
after providing all interested parties an opportunity to be heard.
12.3 The provisions of 12.1 and 12.2 shall be in effect for the next 24 month period
commencing with the end of the 24 month period upon which the Commission s order is
based.
12.If the annual cap is reached, each CLEC shall , as of the end of the year, be entitled to
receive the same percentage of its total calculated Tier 1 payments. In order to preserve the
operation of the annual cap, the percentage equalization shall take place as follows:
12.1 The amount by which any month's total year-to-date Tier 1 and Tier 2 payments
exceeds the cumulative monthly cap (defined as 1/1 ih of the annual cap times the
cumulative number of months to date) shall be calculated and apportioned between Tier
and Tier 2 according to the percentage that each bore of total payments for the year-to-date.
The Tier 1 apportionment resulting of this calculation shall be known as the "Tracking
Account."
12.2 The Tier 1 apportionment shall be debited against the monthly payment due to each
CLEC, by applying to the year-to-date payments received by each the percentage necessary
to generate the required total Tier 1 amount.
12.3 The Tracking Amount shall be apportioned among all CLECs so as to provide each
with payments equal in percentage of its total year to date Tier 1 payment calculations.
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Attachment 1
Idaho Performance Assurance Plan Amendment
12.3.4 This calculation shall take place in the first month that the year-to-date total Tier
and Tier 2 payments are expected to exceed the cumulative monthly cap and for each month
of that year thereafter. Qwest shall recover any debited amounts by reducing payments due
to any CLEC for that month and any succeeding months, as necessary.
13.Limitations
130 The PAP shall not become available in the State unless and until Qwest receives
effective section 271 authority from the FCC for that State.
13.Qwest will not be liable for Tier 1 payments to CLEC in an FCC approved state until
the Commission has approved an interconnection agreement between CLEC and Qwest
which adopts the provisions of this PAP.
13.Qwest shall not be obligated to make Tier 1 or Tier 2 payments for any measurement
if and to the extent that non-conformance for that measurement was the result of any of the
following: 1) with respect to performance measurements with a benchmark standard , a
Force Majeure event as defined in Attachment 3. Qwest will provide notice of the occurrence
of a Force Majeure event within 72 hours of the time Qwest learns of the event or within a
reasonable time frame that Qwest should have learned of it; 2) an act or omission by a CLEC
that is contrary to any of its obligations under its interconnection agreement with Qwest or
under federal or state law; an act or omission by CLEC that is in bad faith. Examples of bad
faith conduct include , but are not limited to: unreasonably holding service orders and/or
applications
, "
dumping" orders or applications in unreasonably large batches
, "
dumping
orders or applications at or near the close of a business day, on a Friday evening or prior to a
holiday, and failing to provide timely forecasts to Qwest for services or facilities when such
forecasts are explicitly required by the Interconnection Agreement; 3) problems associated
with third-party systems or equipment , which could not have been avoided by Qwest in the
exercise of reasonable diligence provided, however that this third party exclusion will not be
raised in the State more than three times within a calendar year. If a Force Majeure event or
other excusing event recognized in this section merely suspends Qwest's ability to timely
perform an activity subject to a performance measurement that is an interval measure, the
applicable time frame in which Qwest's compliance with the parity or benchmark criterion is
measured will be extended on an hour-for-hour or day-for-day basis , as applicable, equal to
the duration of the excusing event.
13.1 Qwest will not be excused from Tier 1 or Tier 2 payments for any reason except as
described in Section 13.0. Qwest will have the burden of demonstrating that its non-
conformance with the performance measurement was excused on one of the grounds
described in this PAP. A party may petition the Commission to require Qwest to deposit
disputed payments into an escrow account when the requesting party can show cause, such
as grounds provided in the Uniform Commercial Code for cases of commercial uncertainty.
13.2 Notwithstanding any other provision of section 13 of this QPAP , Qwest shall not be
excused for failing to provide such performance that Qwest could reasonably have been
expected to deliver assuming that it had designed, implemented , staffed , provisioned , and
otherwise provided for resources reasonably required to meet foreseeable volumes and
patterns of demands upon its resources by CLECs.
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Attachment 1
Idaho Performance Assurance Plan Amendment
13.4 Qwest's agreement to implement these enforcement terms , and specifically its
agreement to pay any "liquidated damages" or "assessments" hereunder, will not be
considered as an admission against interest or an admission of liability in any legal
regulatory, or other proceeding relating in whole or in part to the same performance.
13.4.1 CLEC may not use: 1) the existence of this enforcement plan; or 2) Qwest's payment
of Tier -1 "liquidated damages" or Tier 2 "assessments" as evidence that Qwest has
discriminated in the provision of any facilities or services under Sections 251 or 252, or has
violated any state or federal law or regulation. Qwest's conduct underlying its performance
measures, however are not made inadmissible by its terms.
13.4.2 By accepting this performance remedy plan , CLEC agrees that Qwest's performance
with respect to this remedy plan may not be used as an admission of liability or culpability for
a violation of any state or federal law or regulation. (Nothing herein is intended to preclude
Qwest from introducing evidence of any Tier 1 "liquidated damages" under these provisions
for the purpose of offsetting the payment against any other damages or payments a CLEC
might recover.) The terms of this paragraph do not apply to any proceeding before the
Commission or the FCC to determine whether Qwest has met or continues to meet the
requirements of section 271 of the Act.
13.By incorporating these liquidated damages terms into the PAP , Qwest and CLEC
accepting this PAP agree that proof of damages from any non-conforming performance
measurement would be difficult to ascertain and , therefore , liquidated damages are a
reasonable approximation of any contractual damages that may result from a non-
conforming performance measurement. Qwest and CLEC further agree that Tier 1 payments
made pursuant to this PAP are not intended to be a penalty. The application of the
assessments and damages provided for herein is not intended to foreclose other
noncontractual legal and non-contractual regulatory claims and remedies that may be
available to a CLEC.
13.This PAP contains a comprehensive set of performance measurements, statistical
methodologies, and payment mechanisms that are designed to function together, and only
together, as an integrated whole. To elect the PPP, CLEC must adopt the PAP in its entirety,
in its interconnection agreement with Qwest. By electing remedies under the PAP, CLEC
waives any causes of action based on a contractual theory of liability, and any right of
recovery under any other theory of liability (including but not limited to a state utility
regulatory commission or Federal Communications Commission rule or order) to the extent
such recovery is related to harm compensable under a contractual theory of liability (even
though it is sought through a noncontractual claim, theory, or cause of action).
13.
If for any reason a CLEC agreeing to this QPAP is awarded compensation for the same harm
for which it received payment under the QPAP , the court or other adjudicatory body hearing
such a claim may offset the damages resulting from such claim against payments made for
the same harm.
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Idaho Performance Assurance Plan Amendment
13.Qwest shall not be liable for both Tier 2 payments under the PAP and assessments
sanctions , or other payments for the same underlying activity or omission pursuant to any
Commission order or service quality rules.
13.Whenever a Qwest Tier 1 payment to an individual CLEC exceeds $3 million in a
month, Qwest may commence a proceeding to demonstrate why it should not be required to
pay any amount in excess of the $3 million. Upon timely commencement of the proceeding,
Qwest must pay the balance of payments owed in excess of $3 million into escrow, to be
held by a third-party pending the outcome of the proceeding. To invoke these escrow
provisions, Qwest must file, not later than the due date of the Tier 1 payments, its
application. Qwest will have the burden of proof to demonstrate why, under the
circumstances , it would be unjust to require it to make the payments in excess of $3 milliono
If Qwest reports non-conforming performance to CLEC for three consecutive months on 20%
or more of the measurements reported to CLEC and has incurred no more than $1 million in
liability to CLEC, then CLEC may commence a similar proceeding. In any such proceeding
CLEC will have the burden of proof to demonstrate why, under the circumstances, justice
requires Qwest to make payments in excess of the amount calculated pursuant to the terms
of the PAP. The disputes identified in this section shall be resolved in a manner specified in
Attachment 4 Dispute Resolution of this Amendment.
14.Reporting
14.Upon receiving effective section 271 authority from the FCC for a state , Qwest will
provide CLEC that has an approved interconnection agreement with Qwest, a monthly report
of Qwest's performance for the measurements identified in the PAP by the last day of the
month following the month for which performance results are being reported. However
Qwest shall have a grace period of five business days, so that Qwest shall not be deemed
out of compliance with its reporting obligations before the expiration of the five business day
grace period. Qwest will collect, analyze, and report performance data for the
measurements listed on Attachment 1 in accordance with the most recent version of the
PIDs. Upon CLEC's request, data files of the CLEC's raw data , or any subset thereof, will be
transmitted , without charge , to CLEC in a mutually acceptable format, protocol, and
transmission medium.
14.Qwest will also provide the Commission a monthly report of aggregate CLEC
performance results pursuant to the PAP by the last day of the month following the month for
which performance results are being reported. However, Qwest shall have a grace period of
five business days, so that Qwest shall not be deemed out of compliance with its reporting
obligations before the expiration of the five business day grace period. Individual CLEC
reports of participating CLECs will also be available to the Commission upon request. By
accepting this PAP , CLEC consents to Qwest providing CLEC's report and raw data to the
State Commission. Pursuant to the terms of an order of the Commission , Qwest may
provide GLEe-specific data that relates to the PAP , provided that Qwest shall first initiate any
procedures necessary to protect the confidentiality and to prevent the public release of the
information pending any applicable Commission procedures and further provided that Qwest
provides such notice as the Commission directs to the CLEC involved , in order to allow it to
prosecute such procedures to their completion. Data files of participating CLEC raw data, or
any subset thereof, will be transmitted , without charge , to the Commission in a mutually
acceptable format , protocol , and transmission form.
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14.In the event Qwest does not provide CLEC and the Commission with a monthly report
by the last day of the month following the month for which performance results are being
reported, Qwest will pay to the State a total of $500 for each business day for which
performance reports are 6 to 10 business days past the due date; $1 000 for each business
day for which performance reports are 11 to 15 business days past the due date; and $2 000
for each business day for which performance results are more than 15 business days past
the due date. If reports are on time but are missing performance results , Qwest will pay to
the State a total of one-fifth of the late report amount for each missing performance
measurement, subject to a cap of the full late report amount. These amounts represent the
total payments for omitting performance measurements or missing any report deadlines
rather than a payment per report. Prior to the date of a payment for late reports , Qwest may
file a request for a waiver of the payment, which states the reasons for the waiver. The
Commission may grant the waiver, deny the waiver, or provide any other relief that may be
appropriate.
14.4 To the extent that Qwest recalculates payments made under this PAP, such
recalculation shall be limited to the preceding three years (measured from the later of the
provision of a monthly credit statement or payment due date). Qwest shall retain sufficient
records to demonstrate fully the basis for its calculations for long enough to meet this
potential recalculation obligation. CLEC verification or recalculation efforts should be made
reasonably contemporaneously with Qwest measurements. In any event, Qwest shall
maintain the records in a readily useable format for one year. For the remaining two years
the records may be retained in archived format. Any payment adjustments shall be subject
to the interest rate provisions of section 11.
15.Integrated Audit Program/Investigations of Performance Results
15.Audits of the PAP shall be conducted in a two-year cycle under the auspices of the
participating Commissions in accordance with a detailed audit plan developed by an
independent auditor retained for a two-year period. The participating Commissions shall
select the independent auditor with input from Qwest and CLECs.
15.1 The participating Commissions shall form an oversight committee of Commissioners
who will choose the independent auditor and approve the audit piano Any disputes as to the
choice of auditor or the scope of the audit shall be resolved through a vote of the chairs of
the participating commissions pursuant to Section 15.1.4.
15.2 The audit plan shall be conducted over two years. The audit plan will identify the
specific performance measurements to be audited , the specific tests to be conducted, and
the entity to conduct them. The audit plan will give priority to auditing the higher risk areas
identified in the ass report. The two-year cycle will examine risks likely to exist across that
period and the past history of testing, in order to determine what combination of high and
more moderate areas of risk should be examined during the two-year cycle. The first year of
a two-year cycle will concentrate on areas most likely to require follow-up in the second year.
15.3 The audit plan shall be coordinated with other audit plans that may be conducted by
other state commissions so as to avoid duplication , shall not impede Qwest's ability to
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Attachment 1
Idaho Performance Assurance Plan Amendment
comply with the other provisions of the PAP and should be of a nature and scope that can be
conducted in accordance with the reasonable course of Qwest's business operations.
15.1.4 Any dispute arising out of the audit plan, the conduct of the audit, or audit results shall
be resolved by the oversight committee of Commissioners. Decisions of the oversight
committee of Commissioners may be appealed to a committee of the chairs of the
participating Commissions.
15.Qwest may make management processes more accurate or more efficient to perform
without sacrificing accuracy. These changes are at Qwest's discretion but will be reported to
the independent auditor in quarterly meetings in which the auditor may ask questions about
changes made in the Qwest measurement regimen. The meetings, which will be limited to
Qwest and the independent auditor, will permit an independent assessment of the materiality
and propriety of any Qwest changes, including, where necessary, testing of the change
details by the independent auditor. The information gathered by the independent auditor
may be the basis for reports by the independent auditor to the participating Commissions
and , where the Commissions deem it appropriate, to other participants.
15.In the event of a disagreement between Qwest and CLEC as to any issue regarding
the accuracy or integrity of data collected , generated, and reported pursuant to the PAP
Qwest and the CLEC shall first consult with one another and attempt in good faith to resolve
the issue. If an issue is not resolved within 45 days after a request for consultation, CLEC
and Qwest may, upon a demonstration of good cause, (e., evidence of material errors or
discrepancies) request an independent audit to be conducted, at the initiating party
expense. The independent auditor will assess the need for an audit based upon whether
there exists a material deficiency in the data or whether there exists an issue not otherwise
addressed by the audit plan for the current cycle. The dispute resolution provision of section
18.0 is available to any party questioning the independent auditor s decision to conduct or
not conduct a CLEC requested audit and the audit findings, should such an audit be
conducted. An audit may not proceed until dispute resolution is completed. Audit findings
will include: (a) general applicability of findings and conclusions (i.e., relevance to CLECs or
jurisdictions other than the ones causing test initiation), (b) magnitude of any payment
adjustments required and , (c) whether cost responsibility should be shifted based upon the
materiality and clarity of any Qwest non-conformance with measurement requirements (no
pre-determined variance is appropriate, but should be based on the auditor s professional
judgment). CLEC may not request an audit of data more than three years from the later of
the provision of a monthly credit statement or payment due date.
15.4 Expenses for the audit of the PAP and any other related expenses , except that which
may be assigned under section 15., shall be paid first from the Tier 2 funds in the Special
Fund. For Idaho , the remainder of the audit expenses will be paid by Qwest.
15.Qwest will investigate any second consecutive Tier 2 miss to determine the cause of
the miss and to identify the action needed in order to meet the standard set forth in the
performance measurements. To the extent an investigation determines that a CLEC was
responsible in whole or in part for the Tier 2 misses, Qwest shall receive credit against future
Tier 2 payments in an amount equal to the Tier 2 payments that should not have been made.
The relevant portion of subsequent Tier 2 payments will not be owed until any responsible
CLEC problems are corrected. For the purposes of this sub-section , Tier 1 performance
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measurements that have not been designated as Tier 2 will be aggregated and the aggregate
results will be investigated pursuant to the terms of this Agreement.
16.Reviews
16. 1 Every six (6) months, beginning six months after the effective date of section 271
approval by the FCC for the state of Idaho, Owest, CLECs, or the Idaho Public Utiliies
Commission may initiate a review of the performance measurements to determine whether
measurements should be added , deleted , or modified; whether the applicable benchmark
standards should be modified or replaced by parity standards; and whether to movea
classification of a measurement to High, Medium , or Low, Tier 1 or Tier 2. The criterion for
reclassification of a measurement shall be whether the actual volume of data points was less
or greater than anticipated. Criteria for review of performance measurements, other than for
possible reclassification, shall be whether there exists an omission or failure to capture
intended performance , and whether there is duplication of another measurement. Any
disputes regarding adding, deleting, or modifying performance measurements shall be
resolved pursuant to a proceeding before the Commission and subject to judicial review.
new performance measurements shall be added to this PAP that have not been subject to
observation as diagnostic measurements for a period of 6 months. Any changes made at the
six-month review pursuant to this section shall apply to and modify this agreement between
Owest and CLEC , subject to a stay, modification or reversal upon appeal or judicial review.
16.Notwithstanding section 16., if any agreements on adding, modifying or deleting
performance measurements as permitted by section 16.1 are reached between Owest and
CLECs participating in an industry Regional Oversight Committee (ROC) PID administration
forum , those agreements shall be incorporated into the OPAP and modify the agreement
between CLEC and Owest at any time those agreements are submitted to the Commission
whether before or after a six-month review.
16.2 For the first twelve months that any changes made pursuant to paragraphs 16.1 or
16.1 are in effect , Owest's liability for such changes shall be limited to 10% of the monthly
payments that Owest would have made absent the effect of such changes as a whole. This
provision shall be referred as "the 10% payment collaro " Such payment limitation shall be
accomplished by factoring the payments resulting from the changes to ensure that such
payments remain within 1 0% of the payments Owest would have made absent such
changes.
16.In the event that the Conmission adds, modifies , or reclassifies a performance
measurement that has not been agreed upon in the ROC PID administration forum process
in 16., the 10% payment collar shall remain in effect unless removed by the Commission
pursuant to this section. If, after a minimum of 6 months of payments to a CLEC , Owest's
payments have been limited by the 10% payment collar to 80% or less of what the total
payments would have been absent the collar for the preceding 6-month period, the
Commission may, upon motion by an affected CLEC, conduct a record proceeding to
determine whether the 10% payment collar should be removed from any such performance
measure. The Commission can prospectively remove the 10% collar for Tier 1 payments to
affected CLEC(s) for any such performance measure upon a demonstration through a record
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 19
Attachment 1
Idaho Performance Assurance Plan Amendment
proceeding and a Commission determination that the total payments to the CLEC(s) under
the QPAP were inadequate to compensate CLEC(s) for actual harm incurred during the
same period and upon a determination that such change is otherwise necessary and
appropriate and in the public interest.
16.Two years after the effective date of the first FCC 271 approval of the PAP, the
participating Commissions may conduct a joint review by a independent third party to
examine the continuing effectiveness of the PAP as a means of inducing compliant
performance. This review shall not be used to open the PAP generally to amendment , but
would serve to assist Commissions in determining existing conditions and reporting to the
FCC on the continuing adequacy of the PAP to serve its intended functions. The expense of
the reviews shall be paid from the Special Fund.
16.Qwest will make the PAP available for CLEC interconnection agreements until such
time as Qwest eliminates its Section 272 affiliate. At that time, the Commission and Qwest
shall review the appropriateness of the PAP and whether its continuation is necessary.
However, in the event Qwest exits the interLATA market, that State PAP shall be rescinded
immediately.
17.Voluntary Performance Assurance Plan
This PAP represents Qwest's voluntary offer to provide performance assurance.
Nothing in the PAP or in any conclusion of non-conformance of Qwest's service
performance with the standards defined in the PAP shall be construed to be , of itself
non-conformance with the Act.
18.Dispute Resolution
For the purpose of resolving disputes over the meaning of the provisions of the PAP
and how they should be applied , the dispute resolution provisions of Attachment 4
shall apply in lieu of the dispute resolution provisions in the interconnection
agreement (i.e., the unique dispute resolution provisions of interconnection
agreements should not apply).
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 20
Attachment 1
Idaho Performance Assurance Plan Amendment
Attachment 1: Tier 1 and Tier 2 Performance Measurements Subject to Per Occurrence Payment
Performance Measurement Tier 1 Payments Tier 2 Payments
Low Med High Low Med High
GATEWAY
Timely Outage Resolution GA-
PRE-ORDER/ORDERS
LSR Rejection Notice Interval PO-
Firm Order Confirmations On Time PO-
Work Completion Notification Timeliness PO-
Billing Completion Notification Timeliness PO- 70
Jeopardy Notice Interval PO-
Timely Jeopardy Notices PO-
Release Notifications PO-
ORDERING AND PROVISIONING
Installation Commitments Met OP-
Installation Intervals OP-
New Service Installation Quality OP-
Delayed Days OP-
Number Portability Timeliness OP-
Coordinated Cuts On Time - Unbundled Loops OP-13a
LNP Disconnect Timeliness OP-
MAINTENANCE AND REPAIR
Out of Service Cleared within 24 hours MR-
All Troubles Cleared within 4 hours MR-
Mean time to Restore MR-
Repair Repeat Report Rate MR-
Trouble Rate MR-
LNP Trouble Reports Cleared within 24 Hours MR-
LNP Trouble Reports-Mean Time to Restore MR-
BILLING
Time to Provide Recorded Usage Records BI-
Billing Accuracy-Adjustments for Errors BI-
Billing Completeness BI-
NETWORK PERFORMANCE
Trunk Blocking NI-
NXX Code Activation NP-
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Template version: Qwest Idaho SGAT - May 24 2002 Page - 1
Attachment 1
Idaho Performance Assurance Plan Amendment
a. PO-3 is limited to PO-3a-, PO-3b-, and PO-3co
b. PO-6 is included with PO-7 as two "families:" PO-6a/PO-7a and PO-6b/PO-7b.
Measurements within each family share a single payment opportunity with only the
measurements with the highest payment being paid.
c. OP-4 is included with OP-6 as five "families:" OP-4a/OP-, OP-4b/OP-, OP-4c/OP-
OP-4d/OP-, and OP-4e/OP-5. Measurements within each family share a single payment
opportunity with only the measurement with the highest payment being paid.
d. For purposes of the PAP, OP-6a and OP-6b will be combined and treated as one. The
combined OP-6 breaks down to OP-1 (within MSA), OP-2 (outside MSA), OP-3 (no
dispatch), OP-4 (zone 1), and OP-5 (zone 2).
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 2
Attachment 1
Idaho Performance Assurance Plan Amendment
Attachment 2: Performance Measurements Subject to Per Measurement Caps
Billing
Time to Provide Recorded Usage Records - BI-1 (Tier 11Tier 2)
Billing Accuracy -Adjustments for Errors - BI-3 (Tier 1)
Billing Completeness - BI-4 (Tier 1/Tier 2)
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 3
Attachment 2
Idaho Performance Assurance Plan Amendment
rid e the I igh t
Qwe st.
Service Performance Indicator Definitions (PID)
ROC 271 Working PID Version 4.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 1
Attachment 2
Idaho Performance Assurance Plan Amendment
QWEST'S SERVICE PERFORMANCE INDICATOR DEFINITIONS (PID)
ROC 271 Working PID Version 4.
Introduction
Qwest will report perfonnance results for the service perfonnance indicators deemed herein. Qwest will report
separate perfonnance results associated with the services it provides to Competitive Local Exchange Carriers
(CLECs) in aggregate (except as noted herein), to CLECs individually and, as applicable, to Qwest's retail
customers in aggregateo Within these categories, perfonnance results related to service provisioning and repair will
be reported for the products listed in each defmition. Reports for CLECs individually will be subject to agreements
of confidentiality and/or nondisclosure.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 2
Attachment 2
Idaho Performance Assurance Plan Amendment
Qwest's Service Performance Indicator Definitions
Table of Contents
ELECTRONIC GATEWAY AVAILABILITY .......................................................................... 5
GA-1 - Gateway Availability - IMA-GUI ............................................................................. 5
GA-2 - Gateway Availability - IMA-EDI.............................................................................. 5
GA-3 - Gateway Availability - EB-TA................................................................................. 7
GA-4 - System Availability - EXACT.................................................................................. 8
GA-6 - Gateway Availability - GUI - Repair .......................................................................
GA- 7 - Timely Outage Resolution following Software Releases...................................... 10
PRE-ORDER/ORDER...................... ..................... ..................... ...................... ................... 10
PO-1 - Pre-Order/Order Response Times....................................................................... 10
PO-2 - Electronic Flow-through........................................................................................
PO-3 - LSR Rejection Notice Interval............................................................................... 15
PO-4 - LSRs Rejected .....................................................................................................
PO-5 - Firm Order Confirmations (FOCs) On Time......................................................... 18
PO-6 - Work Completion Notification Timeliness ............................................................. 21
PO- 7 - Billing Completion Notification Timeliness............................................................ 22
PO-8 - Jeopardy Notice Interval....................................................................................... 24
PO-9 - Timely Jeopardy Notices ......................................................................................
PO-10 - LSR Accountability ............................................................................................. 26
PO-16 - Timely Release Notifications............................................................................
PO-19 - Stand-Alone Test Environment (SATE) Accuracy.............................................. 30
ORDERING AND PROVISIONING
...................................................................................
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center .......
OP-3 - Installation Commitments Met .............. .................. ............. .................................
OP-4 - Installation Interval..
................... ........... ...................... ..................... .............. ......
OP-5 - New Service Installation Quality........................................................................... 38
OP-6 - Delayed Days ........................ ............................................................................... 40
OP-7 - Coordinated "Hot Cut" Interval- Unbundled Loop ............................................... 43
OP-8 - Number Portability Timeliness.............................................................................. 44
OP-13 - Coordinated Cuts On Time - Unbundled Loop................................................... 45
OP-15 - Interval for Pending Orders Delayed Past Due Date .......................................... 47
OP-17 - Timeliness of Disconnects associated with LNP Orders .................................... 50
MAINTENANCE AND REPAIR.....
....................... .................. ......... ............... ........... ..........
MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center ....................... 51
MR-3 - Out of Service Cleared within 24 Hours ............................................................... 52
MR-4 - All Troubles Cleared within 48 hours ................................................................... 54
MR-5 - All Troubles Cleared within 4 hours .....................................................................
MR-6 - Mean Time to Restore ......................................................................................... 58
MR-7 - Repair Repeat Report Rate .................................................................................
MR-8 - Trouble Rate ........................................................................................................
MR-9 - Repair Appointments Met ....................................................................................
MR-10 - Customer and Non-Qwest Related Trouble Reports.......................................... 65
MR-11 - LNP Trouble Reports Cleared within 24 Hours .................................................. 67
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24, 2002 Page - 3
Attachment 2
Idaho Performance Assurance Plan Amendment
MR-12 - LNP Trouble Reports - Mean Time to Restore.................................................. 68
BilliNG ..............................................................................................................................
BI-1 - Time to Provide Recorded Usage Records ............................................................ 69
BI-2 - Invoices Delivered within 10 Days.......................................................................... 70
BI-3 - Billing Accuracy - Adjustments for Errors .............................................................. 71
BI-4 - Billing Completeness..............................................................................................
DATABASE UPDA TES....................................................................................................... 73
DB-1 - Time to Update Databases........ .................... ................. .............. .............. .......... 73
DB-2 - Accurate Database Updates..........
.....
.................................................................. 75
DIRECTORY ASSISTANCE...... ............ .................. ........... .......................... ............. ......... 76
DA-1 - Speed of Answer - Directory Assistance.............................................................. 76
OPERATOR SERVICES .............. ........................... ...................................... .... ............. ..... 77
OS-1 - Speed of Answer - Operator Services .................................................................
NETWORK PERFORMANCE ............................................................................................. 78
NI-1 - Trunk Blocking ....................................................................................................... 78
NP-1 - NXX Code Activation ............................................................................................ 80
COllOCATION. ..................... ..................
............................................... ........
........... ........ 82
CP-1 - Collocation Completion Interval............................................................................ 82
CP-2 - Collocations Completed within Scheduled Intervals ............................................. 85
CP-3 - Collocation Feasibility Study Interval.................................................................... 88
CP-4 - Collocation Feasibility Study Commitments Met.................................................. 89
DEFINITION OF TERMS......... .................. ...................... ................................ .......... .......... 90
GLOSSARY OF ACRONYMS.............................................................................................
1/17/200311hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 4
Attachment 2
Idaho Performance Assurance Plan Amendment
Electronic Gateway Availability
GA-1 - Gateway Availability -IMA-GUI
Purpose:
Evaluates the quality of CLEC access to the IMA-GUI electronic gateway and two associated systems, focusing on
the extent they are actually available to CLECs.
Description:
GA-IA: Measures the availability of the IMA (Interconnect Mediated Access- graphical user interface), and reports
the percentage of Scheduled Availability Time the IMA interface is available for view and/or input.
Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the currently
published hours of availability found on the following website:
http://www . qwestcom/w holesale/ cmp/ ossHours.html.
GA-IB: Measures the availability of the "Fetch-Stuff' system , which facilitates access for the IMA-GUI
interface and the IMA-EDI interface (see GA-2), and reports the percentage of scheduled time the Fetch-
Stuff system is available. Scheduled times will be no less than the same hours as listed for IMA and ED!.
GA-IC: Measures the availability of the Data Arbiter system, which facilitates access for the IMA-GUI interface
and the IMA-ED! interface (see GA-2), and reports the percentage of scheduled time the Data Arbiter
system is available. Scheduled times will be no less than the same hours as listed for IMA and ED!.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Timeo
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or
upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (i.
IMA-GUI, Fetch-Stuff, or Data Arbiter), affecting Qwest's ability to serve its customerso An outage is
detennined by Qwest technicians through the use of verifiable data, collected from the affected customer(s)
and/or from mechanized event management systemso
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Results will be reported as follows:
GA-IA IMA Graphical User Interface Gateway
GA-lB "Fetch-Stuff'system
GA-IC Data Arbiter system
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) -7 (Number of Hours and
Minutes of Scheduled Availability Time During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
A vaila bility:Notes:
Available
GA-2 - Gateway Availability -IMA-EDIPurpose:
Evaluates the quality of CLEC access to the ED! electronic gateway, focusing on the extent the gateway is
actually available to CLECs.
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 5
Attachment 2
Idaho Performance Assurance Plan Amendment
Description:
Measures the availability of ED! (Electronic Data Interchange) interface and reports the percentage of scheduled
availability time the EDI Interface is available for view and/or input All times during which the interface is
scheduled to be operating during the reporting period are measuredo
Scheduled Up Time hours for ED! based on the currently published hours of availability found on the
following website: http://wwwoqwestcom/wholesale/cmp/ossHours.html.Time Gateway is Available to
CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or
upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or component
(i., IMA-EDI), affecting Qwest's ability to serve its customers. An outage is detennined by Qwest
technicians through the use of verifiable data, collected from the affected customer(s) and/or from
mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Region-wide level.
results (See GA-l for reporting of "Fetch-n-Stuff' and Data Arbiter
systems availability.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) 7 (Number of Hours
and Minutes of Scheduled Availability Time During Reporting Period) ) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 6
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the quality of CLEC access to the EB- T A interface, focusing on the extent the gateway is actually
available to CLECs.
Description:
Measures the availability of EB- T A (Electronic Bonding - Trouble Administration) interface and reports the
percentage of scheduled availability time the EB- T A Interface is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the following
website: http://wwwoqwest.com/wholesale/cmp/ossHours.html.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or
upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or component
(i., EB-TA), affecting Qwest's ability to serve its customers. An outage is detennined by Qwest
technicians through the use of verifiable data, collected from the affected customer(s) and/or from
mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) 7 (Number of Hours
and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
GA-3 - Gateway Availability -EB-
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 7
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the quality of CLEC batch access to the EXACT electronic access service request system, focusing on
the extent the system is actually available to CLECs.
Description:
Measures the availability of EXACT system and reports the percentage of scheduled availability time the
EXACT system is available.
Scheduled Up Time hours are based on the currently published hours of availability found on the following
website: http://www.qwest.com/wholesale/cmp/ossHours.html.
Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Timeo
Scheduled Down Time is time identified and communicated that the system is not available due to
maintenance and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or
upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or component
(i., EXACT), affecting Qwest's ability to serve its customerso An outage is detennined by Qwest
technicians through the use of verifiable data, collected from the affected customer(s) and/or from
mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) -;- (Number of Hours
and Minutes of Scheduled Availability During Reporting Period)) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
GA-4 - System Availability - EXACT
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-O20124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 8
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the quality of CLEC access to the GUI Repair electronic gateway, focusing on the extent the gateway
is actually available to CLECs.
Description:
Measures the availability ofthe GUI (Graphical User Interface) repair electronic interface and reports the
percentage of scheduled availability time the interface is available for view and/or input. All times during which
the interface is scheduled to be operating during the reporting period are measured.
Scheduled Up Time" hours are based on the cucrently published hours of availability found on the following
website: http://www.qwest.com/wholesale/cmp/ossHours.htmi.
Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time.
Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time.
Scheduled Down Time is time identified and communicated that the interface is not available due to
maintenance and/or upgrade worko Notification of Scheduled Down Time for routine maintenance and/or
upgrade work will be provided no less than 48 hours in advance.
An outage is a critical or serious loss of functionality, attributable to the specified gateway or component
(i., GUI-Repair), affecting Qwest's ability to serve its customers. An outage is determined by Qwest
technicians through the use of verifiable data, collected from the affected customer(s) and/or from
mechanized event management systems.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Region-wide level.
results
Formula:
(Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period + Number of Hours
and Minutes of Scheduled Availability Time During Reporting Period) x 100
Exclusions: None
Product Reporting: None Standard:99.25 percent
Availability:Notes:
Available
GA-6 - Gateway Availability - GUI - Repair
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 9
Attachment 2
Idaho Performance Assurance Plan Amendment
GA-7 - Timely Outage Resolution following Software Releases
Purpose:
Measures the timeliness of resolution of gateway or system outages attributable to software releases for specified
OSS interfaces, focusing on CLEC-affecting software releases involving the specified gateways or systems.
Description:
Measures the percentage of gateway or system outages, which are attributable to OSS system software releases
and which occur within two weeks after the implementation of the OSS system software releases, that are
resolved NOTE 1 within 48 hours of detection by the Qwest monitoring group or reporting by a CLEC/co-
providero
Includes software releases associated with the following OSS interfaces in Qwest: IMA-GUI, IMA-EDI, and
CEMR NOTE 2, Exchange Access, Control, & Tracking (EXACTtOTE 3, Electronic Bonding- Trouble
Administration (EB -TA) NOTE 4
An outage for this measurement is a critical or serious loss of functionality, attributable to the specified gateway
or component, affecting Qwest's ability to serve its customers or data loss NOTE 5 on the Qwest side of the
interface. An outage is detennined by Qwest technicians through the use of verifiable data, collected from the
affected customer(s) and/or from mechanized event management systems.
The outage resolution time interval considered in this measurement starts at the time Qwest's monitoring group
detects a failure, or at the date/time of the fIrst transaction sent to Qwest that cannot be processed (i.e. lost data),
and ends with the time functionality is restored or the lost data is recovered.
Reporting Period: Monthly Unit of Measure: Percent
Reporting Comparisons: CLEC Aggregate Disaggregation Reporting: Region-wide level.
Formula:
((Total outages detected within two weeks of a Software Release that are resolved within 48 hours of the time Qwest
detects the outage) + (Total number of outages detected within two weeks of Software Releases resolved in the
Reporting Period)) x 100
Exclusions:
Outages in releases prior to any CLEC migrating to the release.
Duplicate reports attributable to the same software defect.
Product Reporting: None Standard:
Volume = 1-20: 1 miss
Volume? 20:95%
Availability:Notes:
Resolved" means that service is restored to the reporting CLEC, as experienced
Available by the CLEC.
CEMR replaced CT AS in April 01. CT AS has been retired.
EXACT is a Telecordia system. Only releases for changes initiated by
Qwest for hardware or connectivity will be included in this measurement.
Outages reported under EB-TA are the same as outages in MEDIACC.
For data loss to be considered for GA- 7, a functional acknowledgement
must have been provided for the data in question (e., EDI 997, LSR ID or
trouble ticket number).
Pre-Order/Order
PO-1 - Pre-Order/Order Res onse Times
Purpose:
Evaluates the timeliness of responses to specific preorderinglordering queries for CLECs through the use of Qwest
Operational Support Systems (OSS). Qwest's OSS are accessed , through the specified gateway interface.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 10
Attachment 2
Idaho Performance Assurance Plan Amendment
Description:
PO-1A & PO-lB:
Measures the time interval between query and response for specified pre-order/order transactions through the electronic
interface.
Measurements are made using a system that simulates the transactions of requesting pre-ordering/ordering
infonnation from the underlying existing OSSo These simulated transactions are made through the operational
production interfaces and existing systems in a manner that reflects, in a statistically-valid manner, the transaction
response times experienced by CLEC service representatives in the reporting periodo
. The time interval between query and response consists of the period from the time the transaction request was "sent"
to the time it is "received" via the gateway interface.
. A query is an individual request for the specified type of infonnation.
PO-I C:
Measures the percentage of all IRTM Queries measured by PO-1A & 1B transmitted in the reporting period that
timeout before receiving a response.
PO-ID:
Measures the average response time for a sampling of rejected queries across preorder transaction types. The
response time measured is the time between the issuance of a pre-ordering transaction and the receipt of an error
message associated with a "rejected query." A rejected query is a transaction that cannot be successfully processed
due to the provision of incomplete or invalid infonnation by the sender, which results in an error message back to the
sender. NOTE 5
Reporting Period: One month
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002
Unit of Measure:
PO-, PO-, & PO-ID: Seconds
PO-1C: Percent
Page - 11
Attachment 2
Idaho Performance Assurance Plan Amendment
Reporting
Comparisons:
CLEC aggregate.
Disaggregation Reporting: Region-wide level. Results are reported as follows:
PO-1A Pre-Order/Order Response Time for IMA
PO-1B Pre-Order/Order Response Time for EDI
Results are reported separately for each of the following transaction types: NOTE 1. Appointment Scheduling (Due Date Reservation, where appointment is
required)
10.
Service Availability Infonnation
Facility Availability
Street Address Validation
Customer Service Records
Telephone Number
ADSL Loop Qualification
Resale of Qwest DSL Qualification
Connecting Facility Assignment NOTE 7
Meet Point Inquiry NOTE 8
For PO-lA (transactions via IMA), in addition to reporting total response time, response times
for each of the above transactions will be reported in two parts: (a) time to access the request
screen, and (b) time to receive the response for the specified transactiono
For PO-1B (transactions via EDI), request/response will be reported as a combined numbero
For PO-lA 6. Telephone Number, a third part (c) accept screen, will be reported. NOTE 6
PO-l C Results for PO-l C will be reported according to the gateway interface used:1. Percent of Preorder Transactions that
Timeout IMA
Timeout EDI
Percent of Preorder Transactions that
PO-lD Results for PO-1D will be reported according to the gateway interface used:
1. Rejected Response Times for IMA2. Rejected Response Times for ED!
Formula:
PO-1A & PO-1B = ~((Query Response Date & Time) - (Query Submission Date & Time)) + (Number of Queries
Submitted in Reporting Period)
PO-1 C ((Number ofIRTM Queries measured by PO-1 A & 1B that Timeout before receiving response) +
(Number ofIRTM Queries Transmitted in Reporting Period)) x 100
PO-~((Rejected Query Response Date & Time) - (Query Submission Date & Time)) + (Number of
Rejected Query Transactions Simulated by IRTM)
Exclusions:
PO-1A & PO-1B:
Rejected requests/errors, and timed out transactions
PO-lC:
Rejected requests and errors
PO-lD:
Timed out transactions
1/17/200311hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 12
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting: None Standard:
Total Response Time:
1. Appointment Scheduling2. Service Availability
Infonnation3. Facility Availability4. Street Address Validation
5. Customer Service Records6. Telephone Number
7. ADSL Loop Qualification
8. Resale of Qwest DSL
Qualification9. Connecting Facility
Assignment
10. Meet Point Inquiry
PO-1C-
PO-1C-
PO-lD-l & 2
Availability:
Available
lMA
-c1O seconds
-c25 seconds
-c25 seconds
-C10 seconds
-C12.5 seconds
-C10 seconds
::; 20 seconds
::; 20 seconds
TBD
TBD
EDI
-c1O seconds
-c25 seconds
-c25 seconds
-c10 seconds
-c120 5 seconds
-C1O seconds
::; 20 seconds
::; 20 seconds
TBD
TBD
Diagnostic
Notes:
1. As additional transactions, currently done manually, are mechanized, they
will be measured and added to or included in the above list of transactions
as applicable.2. Effective 9/1/00 Qwest reduced the Service Availability Benchmark from 30
seconds to 25 seconds.
3. Times reflect non-complex services, including residential, simple business
or POTS account. Does not include ADSL or accounts :;0.25 lines.
4. Benchmark applies to response time only. Request time and Total time will
also be reported.
50 As agreed to in the January 25 & 26 PID workshop, rejected query
types used in PO-1 D will be those developed for internal Qwest
diagnostic purposes.
6. With IMA 7., effective April 23, 2001 , Appointment Scheduling for
GUI and EDI and Telephone Number for EDI no longer include an
accept screen. Therefore beginning with April 2001 results, the
accept screen results will no longer be reported 7. Results based on Connecting Facility Assignment by Unit Query.80 Results based on Meet Point Query, POTS Splitter option for Shared
loops.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-O20124-0083
Template version: Qwest Idaho SGAT - May 24, 2002 Page - 13
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Monitors the extent Qwest's processing ofCLEC Local Service Requests (LSRs) is completely electronic
focusing on the degree that electronically-transmitted LSRs flow directly to the service order processor without
human intervention or without manual retyping.
Description:
PO-2A - Measures the percentage of all electronic LSRs that flow from the specified electronic gateway
interface to the Service Order Processor (SOP) without any human intervention.
Includes all LSRs that are submitted electronically through the specified interface during the reporting
period, subject to exclusions specified below.
PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified
electronic gateway interface to the SOP without any human intervention.
Includes all flow-through-eligible LSRs that are submitted electronically through the specified interface
during the reporting period, subject to exclusions specified below.
Reporting Period: One month
I Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level (per multi-state
individual CLEC and Qwest Retail results system serving the state).
Results for PO-2A and PO-2B will be reported according to
the gateway interface used to submit the LSR:
LSRs received via IMA
LSRs received via ED!
Formula:
PO-2A =((Number of Electronic LSRs that pass from the Gateway Interface to the SOP without human
intervention) -;- (Total Number of Electronic LSRs that pass through the Gateway Interface)) x 100
PO-2B =((Number offlow-through-eligible Electronic LSRs that actually pass from the Gateway Interface to
the SOP without human intervention) -;- (Number offlow-through-eligible Electronic LSRs received
through the Gateway Interface)) x 100
Exclusions:
Rejected LSRs and LSRs containing GLEG-caused non-fatal errorso
Non-electronic LSRs (e., via fax or courier).
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/timeso
Product Reporting:Standard:
Resale PO-2A:Diagnostic
Unbundled Loops (with or without Local PO-2B:
Number Portability)Beginning -7 Jan 02 Jul02 Jan 03
Local Number Portability Resale:90%95%95%
UNE-P (POTS)Unb Loops:70%80%85%
LNP:90%95%95%
UNE-75%90%95%
Availability:Notes:
Availabl The list of LSR types classified as eligible for flow
through is contained in the "LSRs Eligible for Flow
Through" matrix. This matrix also includes availability
for enhancements to flow througho Matrix will be
distributed through the GMP processo
PO-2 - Electronic Flow-through
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: awest Idaho SGAT - May 24 2002 Page - 14
Attachment 2
Idaho Performance Assurance Plan Amendment
Exclusion of LSRs containing
GLEe-caused non-fatal error
beginning with results reported in
the Apr 02 report.
PO-3 - LSR Rejection Notice Interval
Purpose:
Monitors the timeliness with which Qwest notifies CLECs that electronic and manual LSRs were rejected.
Description:
Measures the interval between the receipt of a Local Service Request (LSR) and the rejection ofthe LSR for
standard categories of errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected during the reporting period.
Standard reasons for rejections are: missinglincomplete/mismatchinglunintelligible infonnation, duplicate
request or LSR/PON (purchase order number), no separate LSR for each account telephone number
affected, no valid contract, no valid end user verification, account not working in Qwest territory, service-
affecting order pending, request is outside established parameters for service, and lack of CLEC response to
Qwest question for clarification about the LSR.
Included in the interval is time required for efforts by Qwest to work with the CLEC to avoid the necessity
of rejecting the LSR.
. With hours: minutes reporting, hours counted are (1) business hours for manual rejects (involving human
intervention) and (2) published Gateway Availability hours for auto-rejects (involving no human
intervention). Business hours are deemed as time during nonnal business hours ofthe Wholesale Delivery
Service Centers, except for PO-3C in which hours counted are workweek clock hours. Gateway Availability
hours are based on the currently published hours of availability found on the following website:
http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period: One month Unit of Measure:
PO-3A-, PO-3B-1 & PO-3C - Hrs: Mins.
PO-3A-2 & PO-3B-2 - Mins: Secso
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-O20124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 15
Attachment 2
Idaho Performance Assurance Plan Amendment
Reporting Comparisons:Disaggregation Reporting:
CLEC aggregate and Results for this indicator are reported according to the gateway interface used
individual CLEC results to submit the LSR:
PO-3A-, LSRs received via lMA and rejected manually: Statewide
PO-3A -, LSRs received via lMA and auto-rejected: Region wide
PO-3B-, LSRs received via Em and rejected manually: Statewide
PO-3B -, LSRs received via Em and auto-rejected: Region wide
PO-, LSRs received via facsimile: Statewide
Formula:
~ ((Date and time of Rejection Notice transmittal) - (Date and time ofLSR receipt)) + (Total number ofLSR
Rejection Notifications)
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the riD.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by Standard:
ordering interface).PO-3A-I and -3B-~ 12 business hours
PO-3A -2 and -3B -~ 18 seconds
PO-3C:~ 24 work week clock
hours
Availability:Notes:
Available
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 16
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help address
potential issues that might be raised by the indicator of LSR rejection notice intervals.
Description:
Measures the percentage of LSRs rejected (returned to the CLEC) for standard categories of errors/reasons.
Includes all LSRs submitted through the specified interface that are rejected or FOC'd during the reporting
period.
Standard reasons for rejections are: missinglincomplete/mismatchinglunintelligible information; duplicate
request or LSR/PON (purchase order number); no separate LSR for each account telephone number
affected; no valid contract; no valid end user verification; account not working in Qwest territory; service-
affecting order pending; request is outside established parameters for service; and lack of CLEC response to
Qwest question for clarification about the LSR.
Reporting Period: One month Unit of Measure: Percent ofLSRs
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting:
individual CLEC results Results for this indicator are reported according to the
gateway interface used to submit the LSR:
PO-4A-LSRs received via lMA and rejected
manually - Region wide
PO-4A -2 LSRs received via lMA and auto-rejected
- Region wide
PO-4B-I LSRs received via ED! and rejected
manually - Region wide
PO-4B -2 LSRs received via ED! and auto-rejected
- Region wide
PO-LSRs received via facsimile - Statewide
Formula:
((Total number ofLSRs rejected via the specified method in the reporting period) 7 (Total of all LSRs that are
received via the specified interface that were rejected or FOC'd in the reporting period)) x 100
Exclusions:
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of lMA capability to disallow
duplicate LSR #'
Invalid start/stop dates/times.
Product Reporting: Not applicable (reported by Standard: Diagnostic
ordering interface)
A vaila bility:Notes:
Available
PO-4 - LSRs Rejected
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 17
Attachment 2
Idaho Performance Assurance Plan Amendment
PO-5 - Firm Order Confirmations (FOCs) On Time
Purpose:
Monitors the timeliness with which Qwest returns Finn Order Confinnations (FOCs) to CLECs in response to
LSRs/ASRs received from CLECs, focusing on the degree to which FOCs are provided within specified intervals.
Description:
Measures the percentage of Finn Order Confmnations (FOCs) that are provided to CLECs within the intervals
specified under "Standards" below for FOC notifications.
Includes all LSRs/ASRs that are submitted through the specified interface or in the specified manner (i.
facsimile) that receive an FOC during the reporting period, subject to exclusions specified below.
(Acknowledgments sent separately from an FOC (e., ED! 997 transactions are not includedo
. For PO-, the interval measured is the period between the LSR received date/time (based on scheduled up
time) and Qwest's response with a FOC notification (notification date and time).
For PO-, 5C, and 5D, the interval measured is the period between the application date and time, as deemed
herein, and Qwest's response with a FOC notification (notification date and time).
. "
Fully electronic" LSRs are those (1) that are received via IMA or ED!, (2) that involve no manual
intervention, and (3) for which FOCs are provided mechanically to the CLEC. NOTE 2
. "
Electronic/manual" LSRs are received electronically via IMA or EDI and involve manual processingo
. "
Manual" LSRs are received manually (via facsimile) and processed manually.
. ASRs are measured only in business days.
. LSRs will be evaluated according to the FOC interval categories shown in the "Standards" section below
based on the number of lines/services requested on the LSR or, where multiple LSRs from the same CLEC
are related, based on the combined number of lines/services requested on the related LSRs.Reporting Period: One month
I Unit of Measure: PercentReporting Comparisons: Disaggregation Reporting: Statewide level (per multi-state system serving the
CLEC aggregate and state).
individual CLEC results Results for this indicator are reported as follows:
. PO-5A:FOCs provided for full electronic LSRs received via:
- PO-5A-IMA
- PO-5A-ED!
. PO-5B:*FOCs provided for electronic/manual LSRs received via:
- PO-5B-IMA
- PO-5B-ED!
. PO-5C:* FOCs provided for manual LSRs received via Facsimileo
. PO-5D: FOCs provided for ASRs requesting LIS Trunks.
* Each of the PO-, PO-5B and PO-5C measurements listed above will be
further disaggregated as follows:(a) FOCs provided for Resale services and UNE-(b) FOCs provided for Unbundled Loops and specified Unbundled
Network Elements(c) FOCs provided for LNP
Formula:
PO-5A = HCount ofLSRs for which the original FOC's "(FOC Notification Date & Time) - (LSR received
date/time (based on scheduled up time))" is within 20 minutes) -;- (Total Number of original FOC
Notifications transmitted for the service category in the reporting period)) x 100
PO-, 5C, & 5D = ((Count of LSRs/ASRs for which the original FOC's "(FOC Notification Date & Time)-
(Application Date & Time)" is within the intervals specified for the service category involved) -;- (Total
Number of original FOC Notifications transmitted for the service category in the reporting period) ~ x
100
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 18
Attachment 2
Idaho Performance Assurance Plan Amendment
Exclusions:
LSRs/ASRs involving individual case basis (1GB) handling based on quantities of lines, as specified
in the "Standards" section below, or service/request types , deemed to be projects.
Hours on Weekends and holidays. (Except for PO-SA which only excludes hours outside the
scheduled up time).
LSRs with GLEG-requested FOG arrangements different from standard FOG arrangements.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capability to
disallow duplicate LSR #'
Invalid start/stop dates/times.
Additional PO-50 exclusion:
Records with invalid application or confirmation dateso
Product Reporting:Standards:
For PO-5A (all):95% within 20 minutes NUltL
For PO-
, -
5B and For PO-5B (all):90% within standard FOC intervals (specified
5C:below)
(a) Resale services For PO-5C (manual):90% within standard FOC intervals specifiedUNE-P (POTS)below PLUS 24 hours NOTE 3
and UNE- P Centrex For PO-5D (LIS Trunks):85% within eight business days(b)Unbundled
Loops and Standard FOC Intervals for PO-5B and PO-
specified
Unbundled Product Group NOTE FOC Interval
Network Elements.Resale
(c) LNP Residence and Business POTS 39 lines
ISDN-Basic 10 lines
For PO-5D: LIS Conversion As Is 24 hours
Trunks.Adding/Changing features
Add primary directory listing to established loop
Add call appearance
Centrex Non-Design 19 lines
with no Common Block Configuration
Centrex line feature changes/adds/removals (all)
LNP 24 lines
Unbundled Loops 24 loops
2/4 Wire analog
DS3 Capable
Sub-loop 24 sub-loops
(included in Product Reporting group (b))
S ha red -100 pILi n e-s ha ring 24 shared
(included in Product Reporting group (b))loops
Unbundled Network Element-Platform (UNE-P POTS)
1 - 39 lines
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24, 2002 Page - 19
Loop
ISDN-PRl (Facility)
PBX
DSO or Voice Grade Equivalent
DS 1 Facility
DS3 Facility
LNP
Resale
Centrex (including Centrex 21 , Non-design
Centrex 21 Basic ISDN, Centrex-Plus
Centron, Centrex Primes) 1-10 lines
With Common Block Configuration required
Initial establishment of Centrex CMS services
Tie lines or NARs activity
Subsequent to initial Common Block
Station lines
Automatic Route Selection
Unifonn Call Distribution
Additional numbers
UNE-P Centrex
UNE-P Centrex 21
Unbundled Loops with Facility Check(NOTE2
2/4 wire Non-loaded
ADSL compatible
ISDN capable
XDSL-I capable
DS1 capable
Resale
ISDN-PRl (Trunks)
For PO-5D:
LIS Trunks
Notes:
10 LSRs with quantities above the highest number specified for each
product type are considered ICE.
20 Unbundled Loop with Facility Check can be processed electronically;
however, because this category always carries a 72-hour FOC interval
the FOC results for this product will appear in PO-5B if received
electronically or PO-5C if received manually.
3. Unbundled Loop with Facility Check will not add an additional 24
hours to the 72-hour interval if the LSR is submitted manually.
Attachment 2
Idaho Performance Assurance Plan Amendment
Resale
ISDN-Basic 10 lines
Conversion As
Specified
New Installs
Address
Changes
Change to add
24 trunks
25-49 lines
10 lines
10 lines
1 - 24 loops
12 trunks
240 trunk circuits
Availability:
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002
48 hours
72 hours
96 hours
8 business
days
Page - 20
Attachment 2
Idaho Performance Assurance Plan Amendment
PO-6 - Work Completion Notification Timeliness
Purpose:
To evaluate the timeliness of Qwest issuing electronic notification at an LSR level to CLECs that provisioning
work on all service orders that comprise the CLEC LSR have been completed in the Service Order Processor and
the service is available to the customer.
Description:
PO-6A & 6B:
Includes all orders completed in the Qwest Service Order Processor that generate completion notifications in
the reporting period, subject to exclusions shown below.
. The start time is the date/time when the last of the service orders that comprise the CLEC LSR is posted as
completed in the Service Order Processor.
. The end time is when the electronic order completion notice is made available (IMA) NOTE 1 or transmitted
NOTE 2 (EDI) to the CLEC via the ordering interface used to place the local service request The notification
is transmitted at an LSR level when all service orders that comprise the CLEC LSR are complete.
With hours: minutes reporting, hours counted are during the published Gateway Availability hours. Gateway
Availability hours are based on the cuITendy published hours of availability found on the following website:
http://www.qwestcom/wholesale/cmp/ossHours.html.
Reporting Period: Unit of Measure:One month PO-6A - 6B:
Reporting Comparisons: Disaggregation Reporting: Statewide level.
CLEC aggregate and
individual CLEC results.
Hrs:Mins
. PO-6A Notices transmitted via IMA
. PO-6B Notices transmitted via ED!
Formula:
For com letion notifications enerated from LSRs received via IMA-GUI:
P0-6A = L((Date and Time Completion Notification made available to CLEC) - (Date and Time the last ofthe
service orders that comprise the CLEC LSR is completed in the Service Order Processor)) -;- (Number
completion notifications made available in reporting period)
For com letion notifications enerated from LSRs received via IMA-EDI:
P0-6B = L((Date and Time Completion Notification transmitted to CLEC) - (Date and Time the last of the
service orders that comprise the CLEC LSR is completed in the Service Order Processor.)) -;- (Number
completion notifications transmitted in reporting period)
Exclusions:
PO - 6A & 6B:
Records with invalid completion dates.
. LSRs submitted manually (e., via facsimile).
. ASRs submitted via EXACT.
Product Reporting:
PO - 6A & 6B Aggregate reporting for all products ordered through
IMA-GUI and, separately, IMA-ED! (see disaggregation reporting).Availability: Notes:
Available (except as 1. The time a notice is "made available" via the IMA-GUI is the time Qwestnoted below) stores a status update related to the completion notice in the IMA Status
Updates database. When this occurs, the notice can be immediately viewed by
the CLEC using the Status Updates window or by using the LSR Notice
Inquiry function.2. Initially the end time for PO-6B will be the time a notice is "made available
via IMA-EDI. This is the time Qwest completes processing for the completion
notice in IMA immediately prior to transmission. As Qwest develops the
ability to capture the transmission date and time from ED!, the end time will be
based on the EDI transmit date and time.
Standard:
6 hours
Under Development:
. PO-6B - Calculated
based on EDI
transmission date
and time - TBD
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 21
Attachment 2
Idaho Performance Assurance Plan Amendment
PO-7 - Billing Completion Notification Timeliness
Purpose:
To evaluate the timeliness with which electronic billing completion notifications are made available or
transmitted to CLECs, focusing on the percentage of notifications that are made available or transmitted (for
CLECs) or posted in the billing system (for Qwest retail) within five business days.
Description:
PO-7A & 7B:
This measurement includes all orders posted in the CRlS billing system for which billing completion notices
are made available or transmitted in the reporting period, subject to exclusions shown below.
Intervals used in this measurement are from the time a service order is completed in the SOP to the time
billing completion for the order is made available or transmitted to the CLEc.
- The time a notice is "made available" via the IMA-GUI consists of the time Qwest stores the
completion notice in the IMA Status Updates database. When this occurs, the notice can be
immediately viewed by the CLEC using the Status Updates window.
- The time a notice is "transmitted" via IMA-EDI consists of the time Qwest actually transmits the
completion notice via ED!. Applicable only to those CLECs who are certified and setup to receive the
notices via ED!. NOTE 1
. The start time is when the completion of the service order is posted in the Qwest SOP. The end time is
when, confmning that the order has been posted in the CRlS billing system, the electronic billing
completion notice is made available to the CLEC via the same ordering interface (IMA-GUI or IMA-EDI)
as used to submit the LSR.
Intervals counted in the numerator of these measurements are those that are five business days or less.
PO-
This measurement includes all retail orders posted in the CRlS Billing system in the reporting period, subject
to exclusions shown below.
Intervals used in this measurement are from the time an order is completed in the SOP to the time it is posted
in the CRlS billing system.
. The start time is when the completion of the order is posted in the SOP. The end time is when the order is
posted in the CRlS billing system.
Intervals counted in the numerator of this measurement are those that are five business days or less.
Reporting Period: One month
I Unit of Measure: PercentReporting Comparisons: Disaggregation Reporting: Statewide level.
PO-7A and -7B: CLEC aggregate . PO-7A Notices made available via IMA-GUI
and individual CLEC results. . Po- 7B Notices transmitted via IMA-EDI
Po- 7C: Qwest retail results. . Po- 7C Billing system posting completions for Qwest Retail
Formula:
For wholesale service orders Qwest enerates for LSRs received via IMA:
PO- 7 A = (Number of electronic billing completion notices in the reporting period made available within
five business days of posting complete in the SOP) -;- (Total Number of electronic billing
completion notices made available during the reporting period)
(Number of electronic billing completion notices in the reporting period transmitted within five
business days of posting complete in the SOP) -;- (Total Number of electronic billing completion
notices transmitted during the reporting period)
PO- 7B =
For service orders west enerates for retail customers the retail analo ue for PO- 7 A & - 7B
PO- 7C = (Total number of retail service orders posted in the CRlS billing system in the reporting period
that were posted within 5 business days) -;- (Total number of retail service orders posted in the
CRlS billing system in the reporting period)
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 22
Attachment 2
Idaho Performance Assurance Plan Amendment
Exclusions:
PO-, 78 & 7C
Services that are not billed through CRlS, e.g. Resale Frame Relay.
Records with invalid completion dates.
PO-7A & 78
LSRs submitted manually.
ASRs submitted via EXACT.
Product Reporting:Standard:
Aggregate reporting for all products ordered through IMA-GUI PO-7A and -7B: Parity with PO-
and, separately, IMA-EDI (see disaggregation reporting)o
Availability:Notes:
Available Prior to Jan 02 the end time for EDI was based on the time a notice
was "made available . The time a notice was "made available" via
IMA-EDI consisted of the time Qwest completed processing for the
completion notice in IMA immediately prior to transmission of the
EDI notification.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 23
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates jeopardy
notifications are provided to CLECs (regardless of whether the due date was actually missed).
Description:
Measures the average time lapsed between the date the customer is first notified of an order jeopardy event and tht
original due date of the order.
Includes all orders completed in the reporting period that received jeopardy notifications.
Reporting Period: One month Unit of Measure: Average Business days "UHO
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide leveL
individual CLEC and Qwest Retail results (This measure is reported by jeopardy notification process as used
the categories shown under Product Reporting.
Formula:
(L(Date of the original due date of orders completed in the reporting period that received jeopardy notification -
Date of the first jeopardy notification) 7 Total orders completed in the reporting period that received jeopardy
notification)
Exclusions:
Jeopardies done after the original due date is past.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codeso
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
Non-Designed ServIces Parity with Retail POTS
Unbundled Loops (with or without Number B Parity with Retail POTS
Portability)Parity with Feature Group D (FGD) services
LIS Trunks D Parity with Retail POTS
UNE-P (POTS)
Availability:Notes:
Available (except as noted below):1. Effective with Dec 01 results in the Apr 02 report
for PO-8A and -, Saturday is counted as a business
Under Development:day for all non-dispatched orders for Resale Residence
Saturday counted as business day for:Resale Business, and UNE-P (POTS), as well as for the
Resale/Retail Residence (non-dispatched orders)retail analogues specified above as standards. For
reported under A - Non-Designed Services -dispatched orders for Resale Residence, Resale
beginning with Dec 01 data on the Mar 02 Business, and UNE-P (POTS) and for all other
repOrtO products reported under PO-8B and -, Saturday is
ResalelRetail Business (non-dispatched orders)counted as a business day when the service order is due
reported under - A Non-Designed Services -on Saturday
beginning with Mar 02 data on the Apr 02 report.
UNE-P (POTS)-(non-dispatched orders) -
beginning with Mar 02 data on the Apr 02 report.
PO-8 - Jeopardy Notice Interval
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 24
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
When original due dates are missed, measures the extent to which Qwest notifies customers in advance of
jeopardized due dates.
Description:
Measures the percentage of late orders for which advance jeopardy notification is provided.
Includes all orders completed in the reporting period that missed original due date.
Missed due date orders with jeopardy notifications provided on or after the original due date is past will be
counted in the denominator of the fonnula but will not be counted in the numerator.
Reporting Period: One month
I Unit of Measure: Percent
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate, individual CLEC and Qwest (This measure is reported by jeopardy notification process as used
Retail results for the categories shown under Product Reporting.
Formula:
(Total missed due date orders completed in the reporting period that received jeopardy notification in advance of
original due date) -;- (Total number of missed due date orders completed in the reporting period) x 100
Exclusions:
Orders missed for customer reasonso
Records with invalid product codes.
Records involving official company serviceso
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
Non-Designed Services Parity with Retail POTS
Unbundled Loops (with or without Number B Parity with Retail POTS
Portability)Parity with Feature Group D (FGD) Services
LIS Trunks (available)D Parity with Retail POTS
UNE-P (POTS)
Availability:Notes:
Available
PO-9 - Timely Jeopardy Notices
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 25
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the degree to which Qwest can account for all LSRs received electronically.
Description:
Measures the number ofLSRs received via IMA-GUI and lMA-EDI interfaces that Qwest has issued
(confirmed) or accounted for in specific status categories, as a percentage of all LSRs received in the reporting
period.
Includes all LSRs that are received via the IMA-GUI and lMA-EDI interfaces, subject to exclusions
specified below.
Status categories accounted for include:
Pending (i., assigned to a center representative for handling);
Supplemented (i., subsequent version of request that has not been confirmed or rejected at time of
reporting);
Cancelled (by the CLEC prior to Qwest returning confmnation to the CLEC);
Rejected (Le., rejection notice has been sent to the CLEC);
Issued (i., the order has been processed and confmnation has been returned to the CLEC);
Error (Le., auto-logging error indicating a field value mismatch between the electronic interface and the
Customer Request Management (CRM) system, at time of reporting, in parallel with the ordering
processing in a manner that does not impede timeliness);
Project (i., routed to project management for handling);
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide level.
Formula:
((Count of all LSRs issued or in status categories specified above) -;- (Total number ofLSRs received in
reporting period)) x 100 NOTE 1
Exclusions:
Front-end rejects (e., 997notifications) that would not be eligible for confirmation or rejection
Product Reporting:None Standard:Diagnostic "v.~~
Availability:Notes:
Available 1. Results that nominally exceed 100 percent may be due to timing differences
in obtaining the quantities for the status categories (numerator) and for the total
LSRs received (denominator). It is also possible for results to nominally fall
short of 100 percent for the same reason.
2. Because Qwest has a mechanized auto-logging process for tracking LSRs
Qwest believes the ROC TAG will determine this measurement to be
unnecessary after being audited in the ROC Test. Accordingly, Qwest may
approach the TAG to withdraw this measurement after the Test, after reporting
multiple consecutive months demonstrating that Qwest adequately tracks and
accounts for LSRs.
PO-10 LSR Accountability
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 26
Attachment 2
Idaho Performance Assurance Plan Amendment
PO-IS (ROC) - Number of Due Date Changes per Order
Purpose:
To evaluate the extent to which Qwest changes due dates on orders.
Description:
Measures the average number of Qwest due date changes per order.
Includes all inward orders (Change, New, and Transfer order types) that have been assigned a due date in
the reporting period subject to the exclusions below, Change order types for additional lines consist of all
C" orders representing inward activity (with "I" and "T" action coded line USOCS.NOTE I
Counts all due date changes made for Qwest reasons following assignment ofthe original due date.
Reporting Period: One month Unit of Measure: Average Number of Due Date Changes
Reporting Comparisons:Disaggregation Reporting: Statewide level.
CLEC aggregate, individual CLEC, and Qwest
retail results.
Formula:
~(Count of Qwest due date changes on all orders) -;- (Total orders in reporting period)
Exclusions:
Customer requested due date changes.
Records involving official company services.
Records with invalid due dates or application dateso
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
None Diagnostic
Availability:Notes:
Available Prior to Aug 01 results the specified Change order types (io , with "I" & "
action codes) included some orders that do not strictly represent additional
lines (in both wholesale and retail results). Specifically these include changes
to existing lines, such as conversions, number changes, PIC changes, and
class of service changes.Beginning with Aug 01 results Qwest developed
the capability to exclude "Change" service orders that do not involve
installation of lines.
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 27
Attachment 2
Idaho Performance Assurance Plan Amendment
PO-16 - Timely Release Notifications
Purpose:
Measures the percent of release notifications for changes to specified OSS interfaces sent by Qwest to CLECs within
the intervals specified within the change management plan found on Qwest's Change Management Process, (CMP)
website.
Description:
Measures the percent of timely release notices: Draft Developer Worksheets (Initial Requirements), Disclosure
Documents (Final Requirements) and/or Release Notes, (collectively "release notifications ) sent by Qwest
within the intervals/time frames prescribed by the release notification procedure on Qwest's CMP website NOTE 1
for the following OSS interfaces: IMA-GUI, IMA-EDI, and CEMR, NOTE 2 Exchange Access, Control
, &
Tracking (EXACT), NOTE 3 Electronic Bonding - Trouble Administration (EB - T A), NOTE 4 and lABS and CRlS
Summary Bill Outputs, Retail Product Database , Loss and Completion Records.
Includes OSS interface release notifications by Qwest relating to the following products and service
categories: LIS/Interconnection, Collocation, Unbundled Network Elements (UNE), Ancillary, and Resale
Products and Services.
Includes OSS interface release notifications by Qwest to CLECs for the following OSS functions: Pre-
Ordering, Ordering, Provisioning, Repair and Maintenance, and Billingo
Includes ass interface release notifications by Qwest to CLECs, specified in
Qwest's Change Management Process.
NOTE 5
Includes all OSS interface release notifications pertaining to the above OSS systems, subject to the
exclusions specified below.
Release Notifications sent on or before the date required by the CMP are considered timely. A release
notification "sent date" is detennined by the date of the e-mail sent by Qwest that provides the Release
Notification.
Release Notifications sent after the date required by the (CMP) are considered untimely. Release Notifications
required but not sent are considered untimely.
Reporting Period: One month
Reporting Comparisons: CLEC Aggregate
Unit of Measure: Percent
Disaggregation Reporting: Region-wide level.
Formula:
((Number of required release notifications for specified OSS interface changes made within the reporting period that
are sent on or before the date required by the change management plan (CMP)..;- Total number of required release
notifications for specified OSS interface changes within reporting period))x1O0
Exclusions:
Changes to be implemented on an expedited basis (exception to OSS notification intervals) as mutually agreed
upon by CLECs and Qwest through the CMP.
Changes where Qwest and CLECs agree, through the CMP, that notification is unnecessary.
Product Reporting:None Standard:
Vol. 1-10: 1 miss
Vol. )- 10: 92.
Availability:
Available
Notes:
The Change Management Process (CMP) specifies the intervals for release notifications
by type of notification. These intervals are documented in the change management pIano
CEMR replaced CT AS in April 01. CT AS will not be included in this measure because
it is scheduled for retirement at the end of May 01.
EXACT is a Telecordia system. Only release notifications for changes initiated by
Qwest for hardware or connectivity will be included in this measurement.
EB-TA is the same system as MEDIACC.
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 28
Attachment 2
Idaho Performance Assurance Plan Amendment
5. Qwest is collaborating with CLECs in CMP on updates to the change
management plan that will specify the types of OSS interface release
notifications. The current proposal includes:
Type 1: Production Support Change
Type 2: Regulatory Change
Type 3: Industry Guideline Change
Type 4: Qwest Originated Change
Type 5: CLEC Originated Change
The intent is for this measure to include the notifications specified in the
CMP.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 29
Attachment 2
Idaho Performance Assurance Plan Amendment
PO-19 - Stand-Alone Test Environment (SATE) Accuracy
Purpose:
Evaluates Qwest's ability to provide accurate production-like tests to CLECs for testing both new releases and
between releases in the SATE environment.
Description:
Measures the percentage of test transactions published in the IMA EDI Data Document for the Stand Alone
Test Environment (SATE) that are successfully executed in SATE at the time a new IMA Release is deployed to
SA TE. In months where no release activity occurs, measures the percentage of test transactions published in
the current lMA ED! Data Document-for the Stand Alone Test Environment (SATE) that are successfully
executed in SATE during the mid-release monthly performance test.
Includes one test transaction for each scenario published in the IMA EDI Data Document for the Stand Alone
Test Environment (SATE).
Test transactions will be executed for each of the IMA releases supported in SATE utilizing all current versions
of the IMA EDI Data Document -for the Stand Alone Test Environment (SATE).
The successful execution of a transaction is determined by the Qwest Test Engineer according to:
The expected results of the test scenario as described in the IMA EDI Data Document -for the Stand
Alone Test Environment (SATE) and the EDI disclosure document.
The transactions strict adherence to business rules published in Qwest's most current lMA EDI Disclosure
Documentation for each release and the associated Addenda.
For this measurement, Qwest will execute the test transactions in the Stand-Alone Test Environment.
Release related test transactions will be executed when a full or point release of lMA is installed in SATE.
These transactions will be executed within five business days of the numbered release being originally
installed in SATE. This five-business day period will be referred to as the 'Testing Window.
Mid-release monthly performance test transactions will be executed in the months when no Testing
Window for a release is completed. These transactions will be executed on the 15 , or the nearest working
day to the 15th of the month, in the months when no release related test transactions are executed.
Test transaction results will be included in the Reporting Period during which the release transactions or mid-
release test transactions are completed.
Reporting Period:One month Unit of Measure:Percent
Reporting Comparisons: None Disaggregation Reporting: None
Formula:
((Total number of successfully completed SATE test transactions executed for a Software
Release or Mid-release performance test completed in the Reporting Period) 7 (Total number
of SATE test transactions executed for a Software Release or Mid-release performance test
completed in the Reporting Period)) x 100
Exclusions:
None
Product Reporting: None Standard:95%
Availability:
Under Development:
Benchmark of 95% beginning with Mar 02 data
on the Apr 02 report
Notes:
1. Due to accelerated implementation schedule for this
PID the "Testing Window" associated with the 8.
release will be within 12 business days of the 80
release being originally installed in SA TEo
1/17 /2003/lhd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 30
Attachment 2
Idaho Performance Assurance Plan Amendment
Ordering and Provisioning
OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center
Purpose:
Evaluates the timeliness ofCLEC access to Qwest's interconnection provisioning center(s) and retail customer
access to the Business Office, focusing on the extent calls are answered within 20 seconds
Description:
Measures the percentage of (Interconnection Provisioning Center or Retail Business Office) calls that are
answered by an agent within 20 seconds of the first ring.
Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the reporting period
subject to exclusions specified below.
Abandoned calls are counted as missed.
First ring is defmed as when the customer s call is fITst placed in queue by the ACD (Automatic Call
Distributor).
Answer is defmed as when the call is fITst picked up by the Qwest agent.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Qwest Disaggregation Reporting: Region-wide level.
Retail results
Formula:
((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100
lanation: Percentage is derived from total number of calls answered within 20 seconds divided by total numbe
of calls received.
Exclusions: Time spent in the VRU V Dice Response Unit is not counted.
Product Reporting: Not applicable Standard: Parity
Availability:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 31
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-3 - Installation Commitments Met
Purpose:
Evaluates the extent to which Qwest installs services for Customers by the scheduled due date
Description:
Measures the percentage of orders for which the scheduled due date is met.
All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and
which are completed/closed during the reporting period are measured , subject to exclusions
specified belowo Change order types included in this measurement consist of all C orders
representing inward activity (with "I" and 'T' action coded line USOCs). NOTE 1 Also included are
orders with customer-requested due dates longer than the standard interval.
Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met due
date. The Applicable Due Date is the original due date or, if changed or delayed by the customer
the most recently revised due date , subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to
the original due date and (b) prior to a Qwest-initiated, changed due date, if anyo
Reporting Period: One month
I Unit of Measure: Percent
Reporting Disaggregation Reporting: Statewide level.
Comparisons: CLEC Results for product/services listed in Product Reporting under "MSA-Type
aggregate, individual Disaggregation" will be reported according to orders involving:
CLEC and Qwest OP-3A Dispatches within MSAs;Retail results OP-3B Dispatches outside MSAs; and
OP-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-3D In Interval Zone 1 areas; and
OP-3E In Interval Zone 2 areaso
Formula:
((Total Orders completed in the reporting period on or before the Applicable Due Date).;- (Total Orders Completed
in the Reporting Period)) x 100
lanation: The percent commitments met is obtained by dividing the total number of service orders completed
on or before the Applicable Due Date (as defined in the description above) by the total number of service orders
completed during the measurement period.
Exclusions:
. Disconnect, From (another form of disconnect) and Record order typeso
. Due dates missed for standard categories of customer and non-Qwest reasonso Standard
categories of customer reasons are: previous service at the location did not have a customer-
requested disconnect order issued , no access to customer premises, and customer hold for
payment. Standard categories of non-Qwest reasons are: Weather, Disaster, and Work Stoppage.
Records involving official company services.
Records with invalid due dates or application dateso
Records with invalid completion dateso
Records with invalid product codeso
Records missing data essential to the calculation of the measurement per the PID.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 32
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:
MSA- T e Disa ation -
Resale
Residential single line service
Business smgle line service
Centrex
Centrex 21
DSO (non-designed provisioning)
PBX Trunks (non-designed provisioning)
Primary ISDN (non-desIgned provisioning)
Basic ISDN (non-designed provisioning)
Qwest DSL (non-designed provisioning)
Unbundled Network Element - Platform (UNE-
(POTS)
Unbundled Network Element- Platform (UNE-
(Centrex)
Unbundled Loop - Analog (non-designed)
Shared Loop/Line Sharing
. Sub-Loop Unbundling
Zone-e Disa ation -
Resale
Primary ISDN (designed provisioning)
Basic ISDN (designed provisioning)
DSO (designed provisioning)
DS1
PBX Trunks (designed provisioning)
Qwest DSL (designed provisioning)
DS3 and higher bit-rate services (aggregate)
Frame Relay
. LIS Trunks
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1levei
UDIT - Above DS 1 level
Dark Fiber - IOF
Unbundled Loops:
Analog Loop (designed provisioning)
Non-loaded Loop (2-wire)
Non-loaded Loop (4-wire)
DS I-capable Loop
ISDN-capable Loop
ADSL-qualified Loop
Loop types of DS3 and higher bit-rates
(aggregate)
Dark Fiber - Loop
Loops with Conditioning
E911/911 Trunks
Enhanced Extended Links (EELs)
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24, 2002
Standards:
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with like retail service
Parity with retail Centrex
90%
95%
Diagnostic
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with retail service
Parity with Feature Group D (aggregate)
Parity with retail DS 1 Private Line
Parity with retail Private Lines above DS 1 level
Diagnostic
90%
90%
Parity with retail DS 1 Private Line
Parity with retail DS 1 Private Line
Parity with retail ISDN BRI
90%
Parity with retail DS3 and higher bit-rate Private Line
services (aggregate)
Diagnostic
90%
Parity with retail E911/911 Trunks
90%
Page - 33
Attachment 2
Idaho Performance Assurance Plan Amendment
Availability:Notes:1. Prior to Aug 01 results the specified Change order types (i., with "I" & "T" action
codes) included some orders that do not strictly represent additional lines (in both
wholesale and retail results). Specifically these include changes to existing lines, such
as conversions, number changes, PIC changes, and class of service changes.
Beginning with Aug 01 results Qwest developed the capability to exclude "Change
service orders that do not involve installation of lines.
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 34
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-4 - Installation Interval
Purpose:
Evaluates the timeliness of Qwest's installation of services for customers, focusing on the average time to install
service.
Description:
Measures the average interval (in business days) NOTE 1 between the application date and the
completion date for service orders accepted and implemented.
Includes all inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which
are completed/closed during the reporting period, subject to exclusions specified below. Change order types
for additional lines consist of all C orders representing inward activity (with "I" and "T" action coded line
USOCS).NOTE2
Intervals for each measured event are counted in whole days: the application date is day zero (0);
the day following the application date is day one (1).
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the
most recently revised due date, subject to the following: If Qwest changes a due date for Qwest
reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (~ subsequent
to the original due date and (b) prior to a Qwest-initiated , changed due date , if any. aTE 3
. Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest
Qwest-initiated due date, if any, followin~ the Applicable Due Date, from the subsequent
customer-initiated due date , if anyo NOTE
Reporting Period: One month
I Unit of Measure: Average Business Days
Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to orders involving:individual CLEC OP-4A Dispatches within MSAs;
and Qwest Retail OP-4B Dispatches outside MSAs; andresults OP-4C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:
OP-4D In Interval Zone 1 areas; and
OP-4E In Interval Zone 2 areaso
Formula:
L((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date and the
Applicable Date) - (Time intervals associated with customer-initiated due date changes or delays occurring after
the Applicable Due Date)) -;- Total Number of Orders Completed in the reporting period
lanation: The average installation interval is derived by dividing the sum of installation intervals for all
orders (in business days) NOTE I by total number of service orders completed in the reporting period.
Exclusions:
Orders with customer requested original due dates greater than the current standard interval. (This exclusion
does not apply to LIS trunks, E911 and products involving dispatches reported under "MSA-Type
Disaggregation " for which orders for all requested intervals are included. These exceptions to this exclusion
will be removed as Qwest develops the corresponding measurement capability, at which time this defmition
will be updated.
. Disconnect, From (another fonn of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dateso
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation ofthe measurement per the PID.
1/17 /2003/lhd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 35
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
MSA- Type Disaggregation -
Resale
Residential single line service Parity with retail service
Business smgle line servIce Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisionmg)Parity with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform (UNE-Parity with like retail service
(POTS)
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
(Centrex)
Unbundled Loop - Analog (non-designed)6 days
Shared Loop/Line Sharing 3.3 days
Sub-Loop Unbundling Diagnostic
Zone-Type Disaggregation
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN(designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services (aggregate)Parity with retail service
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS 1 level Parity with DS 1 Private Line Service
UDIT - Above DS 1 level Parity with Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop (designed provisioning)6 days
Non-loaded Loop (2-wire)6 days
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS1-capable Loop Parity with retail DS 1 Private Line
ISDN-capable Loop Parity with retail ISDN BRl
ADSL-qualified Loop 6 days
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
Dark Fiber - Loop Diagnostic
Loops with Conditioning 16.5 days
E9111911 Trunks Parity with retail E9111911 Trunks
Enhanced Extended Links (EELs)Diagnostic
1/17/200311hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 36
Attachment 2
Idaho Performance Assurance Plan Amendment
Availability:
Available: (except as
specified below)
Under Development:
Saturday counted as a
business day for:
Resale/Retail
Residence (non-
dispatched orders) -
beginning with Dec 01
data on the Mar 02
reporto
ResalelRetail Business
and UNE-P (POTS) (non-
dispatched orders)-
beginning with Dec 01
data on the Apr 02 report.
Notes:
1. For OP-, Saturday is counted as a business day for all orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well
as for the retail analogues specified above as standards. For all
other products under OP-4C and for all products under OP-4A
, -
, and -4E (effective with Dec 01 results and forward , beginning
in the Apr 02 report). Saturday is counted as a business day when
the service order is due or completed on Saturday.2. Prior to Aug 01 results the specified Change order types (i.e., with
I" & "T" action codes) included some orders that do not strictly
represent additional lines (in both wholesale and retail results).
Specifically these include changes to existing lines, such as
conversions, number changes , PIC changes, and class of service
changes. Beginning with Aug 01 results Qwest developed the
capability to exclude "Change" service orders that do not involve
installation of lineso
3. According to this definition, the Applicable Due Date can change
per successive customer-initiated due date changes or delays, up
to the point when a Qwest-initiated due date change occurs. At
that point, the Applicable Due Date becomes fixed (i.e., with no
further changes) as the date on which it was set prior to the first
Qwest-initiated due date change, if any. Following the first Qwest-
initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are
subtracted as indicated in the formula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in
cases where multiple Qwest-initiated due date changes occur, the
stated method for calculating delay intervals is applied to each pair
of Qwest-initiated due date change and subsequent customer-
initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are
summed and then subtracted as indicated in the formula.) The
result of this approach is that Qwest-initiated impacts on intervals
are counted in the reported interval, and customer-initiated impacts
on intervals are not counted in the reported interval.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 37
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-5 - New Service Installation Quality
Purpose:
Evaluates quality of ordering and installation of services, focusing on the percentage of average monthly new
order installations that were free of trouble reports for thirty (30) calendar days following installation, including
the percentage of new service installations that experienced a trouble report on the installation date after the
order is reported as work complete by the technician.
Description:
OP-5 Measures the monthly average percentage of new installations that are free of trouble reports
within 30 calendar days of initial installation.
. New installation orders used in calculating this performance indicator (appearing in the numerator
and the denominator of the OP-5 formula shown below) are all inward orders for the current and
previous reporting periods, including Change (C-type) orders for additional lines. Change order
types included in this measurement consist of all C orders representing inward activity (with "I" and
action coded line USOCs), NOTE 1 (The average monthly number of new installation orders
calculated in the denominator of the formula shown below will be rounded up to the nearest
integer whole numbero
All trouble reports (for both out-of-service and service-affecting conditions) closed within the
reporting period, which were received within thirty (30) days of the original installation of service
including on the day the order is installed are measured (for use in the numerator of the formula
shown below), subject to exclusions shown belowo
. Because the trouble reports in the numerator of this measurement are reported on a per-line basis
and therefore may exceed the number of orders it is possible for the numerator, and thus the
reported result, to be negativeo Accordingly, a lower limit of zero will be applied to the numerator
of this measurement, reflecting that there cannot be a negative number of "new service
installations.
Includes both out of service and service affecting trouble reports, subject to exclusions shown
belowo
Reporting Period: One month (for trouble reports); Average of prior and Unit of Measure: Percent
current reporting month (for new installation activity)
:~r~i~~:f ~:cf:~s~r:~~i~;i
~~~~~~~te
I Disaggregation Reporting:
Statewide level
Formula:
(((Number of New Installation Orders completed in the (prior + current months)/2*) - (Total Number of New
Installation-related Trouble Reports closed in the reporting period within 30 Calendar Days of Order
Completion, including on the day the order is installed)) 7 (Number of New Installation Orders completed in the
(prior + current months)/2*)) x 100
* The value of the two-month average New Installation Orders completed is rounded up to an integer value.
Exclusions:
Trouble reports coded as follows (applies to the trouble reports subtracted from the New Installation Orders
in the numerator of OP-5):
For products measured from MTAS data trouble reports coded to disposition codes for: Customer
Action (6); Non-Telco Plant (11); Trouble Beyond the Network Interface (12); and Miscellaneous-
Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider (13);
For products measured from WFA (Workforce Administration) data, trouble reports coded to
trouble codes for Carrier Action (IEC) and Customer Provided Equipment (CPE)
Subsequent trouble reports of any trouble on the installed service before the original trouble report is closed.
Infonnation tickets generated for internal Qwest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the technician/installer
as complete.
. Disconnect, From (another fonn of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates, application dates, or start dates.
1/17/200311hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 38
Attachment 2
Idaho Performance Assurance Plan Amendment
Records with invalid completion, cleared, or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
Resale
Residential single line service Parity with retail service
Business smgle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services (aggregate)Parity with retail service
Frame Relay Parity with retail service
Unbundled Network Element - Platform (UNE-Parity with like retail service
(POTS)
Unbundled Network Element - Platform (UNE-Parity with retail Centrex
(Centrex)
Shared Loop/Line Sharing Parity with retail RES & BUS POTS
Sub-Loop Unbundling Diagnostic
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS 1 level Parity with retail DS 1 Private Lines
UDIT - Above DS 1 level Parity with retail Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res & Bus POTS with dispatch
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS 1
DS1-capable Loop Parity with retail DS 1
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL with dispatch
Loop types ofDS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Links (EELs)Diagnostic
Availability:Notes:
Available Prior to Aug 01 results, the specified Change order types (i.e., with "I" & "
action codes) included some orders that do not strictly represent additional lines (in
both wholesale and retail results). Specifically these include changes to existing
lines, such as conversions, number changes, PIC changes, and class of service
changes.Beginning with Aug 01 results Qwest developed the capability to
exclude "Change" service orders that do not involve installation of lineso
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 39
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-6 - Delayed Days
Purpose:
Evaluates the extent Qwest is late in installing services for customers, focusing on the average number of days that
late orders are completed beyond the committed due date.
Description:
OP-6A - Measures the average number of business days NOTE I that service is delayed beyond the Applicable Due
Date for non-facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are completed/closed during
the reporting period, later, due to non-facility reasons, than the Applicable Due Date recorded by
Qwest, subject to exclusions specified below.
OP-6B - Measures the average number of business days NOTE 1 that service is delayed beyond the Applicable Due
Date for facility reasons attributed to Qwest.
Includes all inward orders (Change, New, and Transfer order types) that are completed/closed during
the reporting period later due to facility reasons than the original due date recorded by Qwest, subject
to exclusions specified below.
For both OP-6A and OP-68:
. Change order types for additional lines consist of "C" orders with "I" and "T" action coded line
USOCSo NOTE
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most
recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons
the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the
original due date and (b) prior to a Qwest-initiated, changed due date, if anyo NOTE 3
Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due
Date, as applied in the fonnula below, are calculated by subtracting the latest Qwest-initiated due date, if any,
following the Applicable Due Date, from the subsequent customer-initiated due date, if any. NOTE 3
Reporting Period: One month
I Unit of Measure: Average
Business Days
Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for products/services listed under Product Reporting under "MSA-type
CLEC aggregate, Disaggregation" will be reported for OP-6A and OP-68 according to ordersindividual CLEC involving:
and Qwest Retail 1. Dispatches within MSAs;results 2. Dispatches outside MSAs; and3. No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to installations:4. In Interval Zone 1 areas; and5. In Interval Zone 2 areas.
Formula:
OP-6A = L((Actual Completion Date oflate order for non-facility reasons) - (Applicable Due Date of late order)-
(Time intervals associated with customer-initiated due date changes or delays occurring after the
Applicable Due Date)) +- (Total Number of Late Orders for non-facility reasons completed in the
reporting period)
OP-58 =L((Actual Completion Date of late order for facility reasons) - (Applicable Due
Date of late order)) - (Time intervals associated with customer-initiated due date
changes or delays occurring after the Applicable Due Date) +- (Total Number of Late
Orders for facility reasons completed in the reporting period)
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 40
Attachment 2
Idaho Performance Assurance Plan Amendment
Exclusions:
Disconnect, From (another form of disconnect) and Record order types.
Records involving official company services.
Records with invalid due dates or application dates.
Records with invalid completion dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standards:
MSA-Type Disaggregation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
DSO (non-designed provisioning)Parity with retail service
PBX Trunks (non-designed provisioning)Parity with retail service
Primary ISDN (non-designed provisioning)Parity with retail service
Basic ISDN (non-designed provisioning)Parity with retail service
Qwest DSL (non-designed provisioning)Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Unbundled Loop - Analog (non-designed)Parity with retail Res & Bus POTS with dispatch
Shared Loop/Line Sharing Diagnostic
Sub-Loop Unbundling Diagnostic
Zone-type Disaggregation
Resale
Primary ISDN (designed provisioning)Parity with retail service
Basic ISDN (designed provisioning)Parity with retail service
DSO (designed provisioning)Parity with retail service
DS1 Parity with retail service
PBX Trunks (designed provisioning)Parity with retail service
Qwest DSL (designed provisioning)Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line- Service
UDIT - Above DS1 level Parity with retail Private Line- Services above DS1
level
Dark fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop (designed provisioning)Parity with retail Res and Bus POTS with dispatch
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
OS 1-capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL, with dispatch
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
1/17/200311hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 41
Attachment 2
Idaho Performance Assurance Plan Amendment
I Parity with retail E911/911 Trunks
I Diagnostic
E911/911 Trunks
. Enhanced Extended Links (EELs)Availability: Notes:
Available ( except as 1. For OP-6A-3 and OP-6B-, Saturday is counted as a business day for allspecified below) orders for Resale Residence, Resale Business, and UNE-P (POTS), as well as
for the retail analogues specified above as standards. For all other products
under OP-6A-3 and OP-6B-, and for all products under OP-6A-
, -
6A-
6A-
, -
6A-
, -
6B-
, -
6B-
, -
6B-, and -6B-5 (effective with Dec 01 results
and forward, beginning in the Apr 02 report). Saturday is counted as a
business day when the service order is due or completed on Saturday.20 Prior to Aug 01 results the specified Change order types (i., with "I" & "
action codes) included some orders that do not strictly represent additional
lines (in both wholesale and retail results). Specifically these include changes
to existing lines, such as conversions, number changes, PIC changes, and class
of service changes. Beginning with Aug 0 I results Qwest developed the
capability to exclude "Change" service orders that do not involve installation of
lines.
According to this definition, the Applicable Due Date can change, per
successive customer-initiated due date changes or delays, up to the point when
a Qwest-initiated due date change occurs. At that point, the Applicable Due
Date becomes fixed (i.e., with no further changes) as the date on which it was
set prior to the first Qwest-initiated due date change, if any. Following the
first Qwest-initiated due date change, any further customer-initiated due date
changes or delays are measured as time intervals that are subtracted as
indicated in the fonnula. These delay time intervals are calculated as stated in
the description. (Though infrequent, in cases where multiple Qwest-initiated
due date changes occur, the stated method for calculating delay intervals is
applied to each pair of Qwest-initiated due date change and subsequent
customer-initiated due date change or delay. The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are summed and
then subtracted as indicated in the fonnula.) The result of this approach is that
Qwest-initiated impacts on intervals are counted in the reported interval, and
customer-initiated impacts on intervals are not counted in the reported
interval.
Development:
Saturday counted as a
business day for:
Resale/Retail
Residence (non-
dispatched orders) -
beginning with Dec 01
data on the Mar 02
report.
Resale/Retail
Business and UNE-
(POTS) (non-
dispatched orders) -
beginning with Dec
01 data on the Apr
02 report.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 42
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time actually
involved in disconnecting the loop from the Qwest network and connecting/testing the loop.
Description:
Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals beginning
with the "lift" time and ending with the completion time of Qwest's applicable tests for the loop.
Includes all coordinated hot cuts of unbundled loops that are completed/closed during the reporting period
subject to exclusions specified belowo
Hot cut" refers to moving the service of existing customers from Qwest's switch/frames to the CLEC'
equipment, via unbundled loops, that will serve the customers.
Lift" time is derIDed as when Qwest disconnects the existing loop.
Completion time" is defined as when Qwest completes the applicable tests after connecting the loop to the
CLEc.
Reporting Period: One month
I Unit of Measure: Hours and
Minutes
Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC
results
Formula:
L;(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers completed in the
reporting period)
Exclusions:
Time intervals associated with CLEC-caused delays.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid scheduled date/times.
Product Reporting: Coordinated Unbundled Loops -Standard: Diagnostic in light of OP-
Reported separately for:(Coordinated Cuts On Time)
Analog Loops
All other Loop Types
A vaila bility:Notes:
Available
OP-7 - Coordinated "Hot Cut" Interval - Unbundled Loop
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 43
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-8 - Number Portability Timeliness
Purpose:
Evaluates the timeliness of cutovers of local number portability (LNP)o
Description:
OP-8B - LNP Timeliness with Loop Coordination (percent),: Measures the percentage of coordinated LNP
triggers set prior to the scheduled start time for the loopo
All orders for LNP coordinated with unbundled loops that are completed/closed during the
reporting period are measured, subject to exclusions specified below.
OP-8C - LNP Timeliness without Loop Coordination (percent): Measures the percentage ofLNP triggers set
prior to the Frame Due Time or scheduled start time for the LNP cutover as applicable.
All orders for LNP for which coordination with a loop was not requested that are
completed/closed during the reporting period are measured (including standalone LNP
coordinated with other than Qwest-provided Unbundled Loops and non-coordinated, standalone
LNP), subject to exclusions specified below.
For purposes of these measurements (OP-8B and -8C), "trigger" refers to the "la-digit unconditional trigger
or Line Side Attribute (LSA) that is set or translated by Qwest.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a newly
negotiated time. In the case ofLNP cutovers coordinated with loops, the scheduled time used in this
measurement will be no later than the "lay" time for the loop.
Reporting Period: One month Unit of Measure: Percent of triggers set on time
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula:
OP-8B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) 7 (Total
Number ofLNP activations coordinated with unbundled loops completed)) x 100
Disaggregation Reporting: Statewide level.
OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) 7 (Total Number
ofLNP activations without loop cutovers completed)) x 100
Exclusions:
CLEC-caused delays in trigger setting.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique telephone
numbers and Centrex 21).
LNP requests for which the records used as sources of data for these measurements have the
following types of errors:
Records with no paN (purchase order number) or STATE
Records where triggers cannot be set due to switch capabilities
Records with invalid due dates, application dates, or start dates.
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID.
Invalid start/stop dates/times or invalid frame due or scheduled date/timeso
Product Reporting: None Standard:95%
Availability:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 44
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-13 - Coordinated Cuts On Time - Unbundled Loop
Purpose:
Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing on cuts
completed within one hour of the committed order due time and the percent that were started without CLEC
approval.
Description:
Includes all LSRs for coordinated cuts of unbundled loops that are completed/closed during the reporting
period, subject to exclusions specified below.
. OP-13A - Measures the percentage ofLSRs (CLEC orders) for all coordinated cuts of unbundled loops that
are started and completed on time. For coordinated loop cuts to be counted as "on time" in this
measurement, the CLEC must agree to the start time, and Qwest must (1) receive verbal CLEC approval
before starting the cut or lifting the loop, (2) complete the physical work and appropriate tests, (3) complete
the Qwest portion of any associated LNP orders and (4) call the CLEC with completion information, all
within one hour of the time interval derIDed by the committed order due time.
. OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are actually
started without CLEC approval.
. "
Scheduled start time" is defined as the confirmed appointment time (as stated on the FOe), or a newly
negotiated appointment time.
. The "committed order due time" is based on the number and type of loops involved in the cut and is
calculated by adding the applicable time interval from the following list to the scheduled start time:
Analog unbundled loops:1 to 16lines: I Hour
17 to 24 lines: 2 Hours
25+ lines: Project*
All other unbundled loops:I to 5 lines: 1 Hour
6 to 8 lines: 2 Hours
9 to 11 lines: 3 Hours
12 to 24 lines: 4 Hours25+ lines: Project*
*For Projects scheduled due dates and scheduled start times will be negotiated between CLEC and Qwest
but no committed order due time is establishedo Therefore, projects are not included in OP-13A (see
exclusion below).
. "
Stop" time is derIDed as when Qwest notifies the CLEC that the Qwest physical work and the appropriate
tests have been successfully accomplished, including the Qwest portion of any coordinated LNP orders.
. Time intervals following the scheduled start time or during the cutover process associated with customer-
caused delays are subtracted from the actual cutover duration.
. Where Qwest's records of completed coordinated cut transactions are missing evidence of CLEC approval
ofthe cutover, the cut will be counted as a miss under both OP-13A and OP-13B.Reporting Period: One month
I Unit of Measure: PercentReporting Comparisons: CLEC Disaggregation Reporting: Statewide level.
aggregate and individual CLEC Results for this measurement will be reported according to:results OP-13A Cuts Completed On Time
OP-13B Cuts Started Without CLEC Approval
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 , 2002 Page - 45
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued)
Formula:
OP-13A = ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time ) 7 (Total Number of
LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period)) x 100
OP-13B = ((Count ofLSRs for Coordinated Unbundled Loop cuts whose actual start time occurs without
CLEC approval) 7 (Total Number of LSRs for Coordinated Unbundled Loop Cuts completed in the
reporting period)) x 100
Exclusions:
Applicable to OP-13A:
. Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines.
OP-13A & OP-13B
Records with invalid completion dates.
Records missing data essential to the calculation of the measurement per the PID which are not otherwise
designated to be "counted as a miss
Invalid start/stop dates/times or invalid scheduled date/times.
Projects involving 25 or more lines.
Product Reporting: Coordinated Unbundled Loops -
Reported separately for:
Analog Loops
All Other Loops
Standard:
OP-13A: 95 Percent or more
OP-13B: Diagnostic
Availability:Notes:
Available
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 46
Attachment 2
Idaho Performance Assurance Plan Amendment
OP-15 - Interval for Pendina Orders Delaved Past Due Date
Purpose:
Evaluates the extent to which Qwest's pending orders are late , focusing on the average number of days the pending
orders are delayed past the Applicable Due Date, as of the end of the reporting period.
Description:
OP-15A - Measures the average number of business days that pending orders are delayed beyond the
Applicable Due Date for reasons attributed to Owest.
Includes all pending inward orders (Change, New, and Transfer order types) for which the Applicable Due Date
recorded by Qwest has been missed, subject to exclusions specified below. Change order types included in this
measurement consist of all "C" orders representing inward activity (with "I" and "T" action coded line USOCs).
NOTE 2
. The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most recently
revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the Applicable Due
Date is the customer-initiated due date, if any, that is (a) subsequent to the original due date and (b) prior to a
Qwest-initiated, changed due date, if any. NOTE 3
. Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due
Date, as applied in the formula below, are calculated by subtracting the latest Qwest-initiated due date, if any,
following the Applicable Due Date, from the subsequent customer-initiated due date, if any. NOTE 3
OP-15B - Reports the number of pending orders measured in the numerator of OP-15A that were delayed for Qwest
facility reasons.
Reporting Period: One month Unit of Measure:
OP-15A - Average Business Days NOTE
OP-15B - Number of orders pending facilities
Disaggregation Reporting:
Statewide
Reporting Comparisons:
CLEC aggregate, individual CLEC, Qwest retail
Formula:
OP-15A = L((Last Day of Reporting Period) - (Applicable Due Date of Late Pending Order) - (Time intervals
associated with customer-initiated due date changes or delays occurring after the Applicable Due Date)) 7
(Total Number of Pending Orders Delayed for Qwest reasons as of the last day of Reporting Period)
OP-15B =Count of pending orders measured in numerator of OP-15A that were delayed for
Owest facility reasons
Exclusions:
. Disconnect, From (another form of disconnect) and Record order types.
. Records involving official company services.
. Records with invalid due dates or application dates.
. Records with invalid product codes.
. Records missing data essential to the calculation of the measurement per the PIDo
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 47
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards: OP-15B = diagnostic only
For OP-15A:
Resale
Residential single line service Diagnostic (Expectation: Parity with retail service)
Business single line service Diagnostic (Expectation: Parity with retail service)
Centrex Diagnostic (Expectation: Parity with retail service)
Centex 21 Diagnostic (Expectation: Parity with retail service)
PBX Trunk Diagnostic (Expectation: Parity with retail service)
Basic ISDN Diagnostic (Expectation: Parity with retail service
Qwest DSL Diagnostic (Expectation: Parity with retail service)
Primary ISDN Diagnostic (Expectation: Parity with retail service)
DSO Diagnostic (Expectation: Parity with retail service)
DS1 Diagnostic (Expectation: Parity with retail service)
DS3 and higher bit-rate services Diagnostic (Expectation: Parity with retail service)
(aggregate)
Frame Relay Diagnostic (Expectation: Parity with retail service)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail service)
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic (Expectation: Parity with retail Centrex)
(UNE-P) (Centrex)
Shared Loop/Line Sharing Diagnostic
Sub-Loop Unbundling Diagnostic
LIS Trunks Diagnostic (Expectation: Parity with Feature Group D
(aggregate)) (separately reported)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Diagnostic (Expectation: Parity with DS1 Private
Line- Service)
UDIT - Above DS11evei Diagnostic (Expectation: Parity with Private Line-
Services above DS1 level)
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Diagnostic (Expectation: Parity with retail Res and
Bus POTS with dispatch)
Non-loaded Loop (2-wire)Diagnostic (Expectation: Parity with retail ISDN BRI)
Non-loaded Loop (4-wire)Diagnostic (Expectation: Parity with retail DS1)
DS 1-capable Loop Diagnostic (Expectation: Parity with retail DS1)
ISDN-capable Loop Diagnostic (Expectation: Parity with ISDN-BRI)
ADSL-qualified Loop Diagnostic (Expectation: Parity with retail Qwest DSL
with dispatch)
Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 and
(aggregate)higher bit-rate services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Diagnostic (Expectation: Parity with retail E911/911
Trunks)
Enhanced Extended Links (EELs)Diagnostic
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 48
Attachment 2
Idaho Performance Assurance Plan Amendment
Availability:
Available (except as
specified below)
Under Development:
Saturday counted as a
business day for:
Resale/Retail
Residence (non-
dispatched orders)
- beginning with
Dec 01 data on the
Mar 02 report.
Resale/Retail
Business and UNE-
(POTS) (non-
dispatched orders)-
beginning with
Dec 01 data on the
Apr 02 report.
Notes:
Through Jan 01 results reported include products that flow through the design process
only. Beginning with Feb 01 , results reported include both design flow and non-
design flow for products.
Prior to Aug 01 results the specified Change order types (i., with "I" & "T" action
codes) included some orders that do not strictly represent additional lines (in both
wholesale and retail results). Specifically these include changes to existing lines
such as conversions, number changes, PIC changes, and class of service changes.
Beginning with Aug 01 results Qwest developed the capability to exclude "Change
service orders that do not involve installation of lines.
According to this definition, the Applicable Due Date can change, per successive
customer-initiated due date changes or delays, up to the point when a Qwest-initiated
due date change occurs. At that point, the Applicable Due Date becomes fixed (i.e.
with no further changes) as the date on which it was set prior to the fIrst Qwest-
initiated due date change, if any. Following the first Qwest-initiated due date change
any further customer-initiated due date changes or delays are measured as time
intervals that are subtracted as indicated in the fonnula. These delay time intervals
are calculated as stated in the description. (Though infrequent, in cases where
multiple Qwest-initiated due date changes occur, the stated method for calculating
delay intervals is applied to each pair of Qwest-initiated due date change and
subsequent customer-initiated due date change or delayo The intervals thus calculated
from each pairing of Qwest and customer-initiated due dates are summed and then
subtracted as indicated in the fonnula.) The result of this approach is that Qwest-
initiated impacts on intervals are counted in the reported interval, and customer-
initiated impacts on intervals are not counted in the reported interval.
For OP-15A, Saturday is counted as a business day for all non-dispatched orders for
Resale Residence, Resale Business, and UNE-P (POTS), as well as for non-
dispatched orders in the retail analogues specified above as standards (effective with
Dec 01 results and forward, beginning in the Apr 02 report). For all other non-
dispatched products and for all dispatched products under OP-15A, Saturday is not
counted as a business day.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 49
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degree to which porting
occurs without implementing associated disconnects before the scheduled time/dateo
Description:
Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with loops, that
are ported without the incidence of disconnects being made by Qwest before the scheduled time/date, as
identified by associated qualifying trouble reportso
The scheduled time/date is deemed as 11 :59 p.m. on (1) the due date of the LNP order recorded by Qwest
or (2) the delayed disconnect date requested by the CLEC, where the CLEC submits a timely request for
delay of disconnection.
A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00 p.m. on
the current due date of the LNP order recorded by Qwest.
Disconnects are defined as the removal of switch translations, including the 10-digit trigger.
Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are those that the
CLEC identifies as such to Qwest via trouble reports, within 96 clock hours of the actual disconnect time/date
that are confinned to be caused by disconnects being made before the scheduled time.
Includes all CLEC orders for LNP TNs completed in the reporting period, subject to exclusions specified below.
Reporting Period: One month Unit of Measure:Percent
Reporting Comparisons: Individual CLEC Disaggregation Reporting:Statewide
Formula:
((Total number ofLNP TNs ported pursuant to orders completed in the reporting period - Number ofTNs with
qualifying trouble reports notifying Qwest that disconnection before the scheduled time has occurred) + Total
Number ofLNP TNs ported pursuant to orders completed in the reporting period) x 100
Exclusions:
Trouble reports notifying Qwest of early disconnects associated with situations for which the CLEC has failed
to submit timely requests, by 8:00 p.m. on the LNP due date, to have disconnects held for later implementation.
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
LNP requests that do not involve automatic triggers (e., DID lines without separate, unique TNs, and Centrex
21).
Records with invalid trouble receipt dates.
Records with invalid cleared, closed or due dateso
Records with invalid product codeso
Records missing data essential to the calculation of the measurement per the riD.
Product Reporting:LNP Standard:98.25%
A vaila bility:Notes:
Available
OP-17 - Timeliness of Disconnects associated with LNP Orders
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 50
Attachment 2
Idaho Performance Assurance Plan Amendment
Maintenance and Repair
MR-2 - Calls Answered within 20 Seconds -Interconnect Repair Center
Purpose:
Evaluates Customer access to Qwest's Interconnection and/or Retail Repair Center(s), focusing on the number of
calls answered within 20 seconds.
Description:
Measures the percentage ofInterconnection and/or Retail Repair Center calls answered within 20 seconds of the
first ring.
Includes all calls to the Interconnect Repair Center during the reporting period, subject to exclusions
specified below.
First ring is defmed as when the customer s call is first placed in queue by the ACD (Automatic Call
Distributor).
Answer is defmed as when the call is fIrSt picked up by the Qwest agent.
Abandoned calls and busy calls are counted as not answered within 20 secondso
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Qwest Disaggregation Reporting: Region-wide level.
Retail levels.
Formula:
((Total Calls Answered by Center within 20 seconds) -;- (Total Calls received by Center)) x 100
lanation: Percentage is derived from total number of calls answered within 20 seconds divided by total
number of calls receivedo
Exclusions: Time spent in the VRU (Voice Response Unit) is not countedo
Product Reporting: None Standard: Parity
Availability:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 51
Attachment 2
Idaho Performance Assurance Plan Amendment
MR-3 - Out of Service Cleared within 24 Hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports where the out-of-service trouble
reports were cleared within the standard estimate for specified services (i.e., 24 hours for out-of-service
conditions).
Description:
Measures the percentage of out of service trouble reports, involving specified services, that are cleared within 24
hours of receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service that is out-
of-service (i.e., unable to place or receive calls), subject to exclusions specified belowo
. Time measured is from date and time of receipt to date and time trouble is indicated as cleared.Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for producUservices listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-3A Dispatches within MSAs;results MR-3B Dispatches outside MSAs; and
MR-3C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-3D In Interval Zone 1 areas; and
MR-3E In Interval Zone 2 areas.
Formula:
((Number of Out of Service Trouble Reports closed in the reporting period that are cleared within 24 hours)
.;-
(Total Number of Out of Service Trouble Reports closed in the reporting period)) x 100
lanation: Percentage is obtained by dividing the total number of OOS reports cleared within 24 hours by the
total number of OOS reports closed during the measurement period.
Exclusions:
Trouble reports coded as follows:
For products measured from MT AS data (products listed for MSA-type
disaggregation), trouble reports coded to disposition codes for: Customer Action (6);
Non-Telco Plant (11); Trouble Beyond the Network Interface (12); and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE , Customer Instruction, Carrier, Alternate
Provider (13);
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposeso
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay 0
Trouble reports on the day of installation before the installation work is reported by the technician/installer
as complete.
Records involving official company serviceso
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 52
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
MSA-Tvpe Disaggregation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Shared Loop/Line Sharing Parity with RES and BUS POTS
Sub-Loop Unbundling Diagnostic
Zone-type Disaggregation
Resale
Qwest DSL Parity with retail service
Unbundled Loops
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retail ISDN-BRl
ISDN-capable Loop Parity with ISDN-BRl
ADSL-qualified Loop Parity with retail Qwest DSL
Availability:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page-
Attachment 2
Idaho Performance Assurance Plan Amendment
MR-4 - All Troubles Cleared within 48 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out of service
and service affecting) and on the number of such trouble reports cleared within the standard estimate for
specified services (Le., 48 hours for service-affecting conditions).
Description:
Measures the percentage of trouble reports, for specified services, that are cleared within 48 hours of
receipt of trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service, subject to
exclusions specified below.
. Time measured is from date and time of receipt to date and time trouble is indicated as cleared.
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be disaggregated and reported according to troubleindividual CLEC reports involving:and Qwest Retail MR-4A Dispatches within MSAs;results MR-4B Dispatches outside MSAs; and
MR-4C No dispatcheso
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-4D In Interval Zone 1 areas; and
MR-4E In Interval Zone 2 areas
Formula:
((Total Trouble Reports closed in the reporting period that are cleared within 48 hours) ... (Total Trouble Reports
closed in the reporting period)) x 100
Exclusions:
. Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type
disaggregation), trouble reports coded to disposition codes for: Customer Action (6);
Non-Telco Plant (11); Trouble Beyond the Network Interface (12); and Miscellaneous
- Non-Dispatch, non-Qwest (includes CPE , Customer Instruction , Carrier, Alternate
Provider (13);
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (lEG) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal awest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time for products/services listed in
Product Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the technician/installer
as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 54
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
MSA- Type Disaggregation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with appropriate retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Shared Loop/Line Sharing Parity with RES and BUS POTS
Sub-Loop Unbundling Diagnostic
Zone-Type Disaggregation
Resale
Qwest DSL Parity with retail service
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2 wire)Parity with retail ISDN-BRl
ISDN-capable Loop Parity with retail ISDN-BRl
ADSL-qualified Loop Parity with retail Qwest DSL
A vaila bility:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 55
Attachment 2
Idaho Performance Assurance Plan Amendment
MR-5 - All Troubles Cleared within 4 hours
Purpose:
Evaluates timeliness of repair for specified services, focusing on all trouble reports of all types (including out of
service and service affecting troubles) and on the number of such trouble reports cleared within the standard
estimate for specified services (Le., 4 hours).
Description:
Measures the percentage of trouble reports for specified services that are cleared within 4 hours of receipt of
trouble reports from CLECs or from retail customers.
Includes all trouble reports, closed during the reporting period, which involve a specified service, subject to
exclusions specified below.
. Time measured is from date and time of receipt to date and time trouble is cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC
aggregate, individual CLEC and
Qwest Retail results
Disaggregation Reporting: Statewide level.
Results for listed products will be disaggregated according to trouble
reports:
MR-
MR-
In Interval Zone 1 areas; and
In Interval Zone 2 areas.
Formula:
((Number of Trouble Reports closed in the reporting period that are cleared within 4 hours) + (Total Trouble
Reports closed in the reporting period)) x lOO
Exclusions:
. Trouble reports coded as follows:
For products measured using WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair timeo
Trouble reports on the day of installation before the installation work is reported by the
technicianlinstaller as complete.
. Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
. Records with invalid product codeso
Records missing data essential to the calculation of the measurement per the PID.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page-
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
Zone-Type Disaggregation -
Resale
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group 0 (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with DS1 Private Line Service
UDIT - Above DS11evei Parity with Private Line Services above DS1 level
Unbundled Loops:
Non-loaded Loop (4-wire)Parity with retail DS1
DS1-capable Loop Parity with retail DS1
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Links (EELs)Diagnostic
Availability:Notes:
Available
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 57
Attachment 2
Idaho Performance Assurance Plan Amendment
MR-6 - Mean Time to Restore
Purpose:
Evaluates timeliness of repair, focusing how long it takes to restore services to proper operation.
Description:
Measures the time actually taken to clear trouble reports.
Includes all trouble reports closed during the reporting period, subject to exclusions specified belowo
Includes customer direct reports, customer-relayed reports, and test assist reports that result in a
trouble report.
. Time measured is from date and time of receipt to date and time trouble is cleared.Reporting Period: One month
I Unit of Measure: Hours and
Minutes
Reporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to trouble reports involving::individual CLEC MR-6A Dispatches within MSAs;and Qwest Retail MR-6B Dispatches outside MSAs; andresults MR-6C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-6D In Interval Zone 1 areas; and
MR-6E In Interval Zone 2 areas.
Formula:
L((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)) + (Total number of Trouble
Reports closed in the reporting period)
Exclusions:
. Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action (6); Non-Telco Plant
(11); Trouble Beyond the Network Interface (12); and Miscellaneous - Non-Dispatch
non-Owest (includes CPE, Customer Instruction, Carrier, Alternate Provider (13);
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal awest system/network monitoring purposeso
. Time delays due to "no access" are excluded from repair time for products/services listed in Product
Reporting under "Zone-type Disaggregation
For products measured from MTAS data (products listed for MSA-type disaggregation), trouble
reports involving a "no access" delay.
Trouble reports on the day of installation before the installation work is reported by the
technician/installer as complete.
Records Involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dateso
. Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PIDo
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 58
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
MSA-Type Disaggregation
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Shared Loop/Line Sharing Parity with RES and BUS POTS
Sub-Loop Unbundling Diagnostic
Zone-Type Disaggregation
Resale
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services Parity with retail service
(aggregate)
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1 level Parity with retail DS1 Private Line
UDIT - Above DS11evei Parity with retail Private Lines above DS1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private
(aggregate)Line services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Links (EELs)Diagnostic
Availability:Notes:
Available Saturday is counted as a business day when
the repair is completed on Saturday.
1/17/200311hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 59
Attachment 2
Idaho Performance Assurance Plan Amendment
MR-7 - Repair Repeat Report Rate
Purpose:
Evaluates the accuracy of repair actions, focusing on the number of repeated trouble reports received for the
same trouble within a specified period (30 calendar days).
Description:
Measures the percentage of trouble reports that are repeated within 30 days on end user lines and
circuits.
Includes all trouble reports closed during the reporting period that are received within thirty (30)
days of the previous trouble report for the same service (regardless of whether the report is about
the same type of trouble for that service), subject to exclusions specified below.
In determining same service Owest will compare the end user telephone number or circuit number
of the trouble reports with reports received in the prior 30 dayso
Includes reports due to Owest network or system causes, customer-direct and customer-relayed
reports.
. The 3D-day period applied in the numerator of the formula below is from the date and time that the
immediately-preceding trouble report is closed to the date and time that the next, or "repeat" trouble report
is received (i.e., opened).
Reporting Period: One month
I Unit of Measure: PercentReporting Disaggregation Reporting: Statewide level.
Comparisons: . Results for product/services listed in Product Reporting under "MSA-Type
CLEC aggregate, Disaggregation" will be reported according to trouble reports involving:individual CLEC MR-7A Dispatches within MSAs;
and Qwest Retail MR- 7B Dispatches outside MSAs; andresults MR- 7C No dispatches.
Results for products/services listed in Product Reporting under "Zone-type
Disaggregation" will be disaggregated according to trouble reports involving:
MR-7D In Interval Zone 1 areas; and
MR-7E In Interval Zone 2 areas.
Formula:
((Total repeated trouble reports closed within the reporting period that were received within 30 calendar days of
when the preceding initial trouble report closed)
-;-
(Total number of Trouble Reports Closed in the reporting
period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data (products listed for MSA-type disaggregation),
trouble reports coded to disposition codes for: Customer Action (6); Non-Telco Plant (11);
Trouble Beyond the Network Interface (12); and Miscellaneous - Non-Dispatch , non-Owest
(includes CPE, Customer Instruction, Carrier, Alternate Provider (13);
For products measured from WFA (Workforce Administration) data (products listed for Zone-
type disaggregation) trouble reports coded to trouble codes for Carrier Action (IEC) and
Customer Provided Equipment (CPE).
. Subsequent trouble reports of any trouble before the original trouble report is closed
Information tickets generated for internal Owest system/network monitoring purposes.
Trouble reports on the day of installation before the installation work is reported by the technician/installer
as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 60
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
MSA- Type Disaggregation -
Resale
Residential single line service Parity with retail service
Business single line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Unbundled Network Element - Platfonn (UNE-Parity with like retail service
(POTS)
Unbundled Network Element - Platfonn (UNE-Parity with retail Centrex
(Centrex)
Shared Loop/Line Sharing Diagnostic Comparison with Qwest Retail DSL
Sub-Loop Unbundling Diagnostic
Zone-Type Disaggregation
Resale
Qwest DSL Parity with retail service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services (aggregate)Parity with retail service
Frame Relay Parity with retail service
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS 1 level Parity with retail DS 1 Private Line
UDIT - Above DS1levei Parity with retail Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRl
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS1-capable Loop Parity with retail DS1 Private Line
ISDN-capable Loop Parity with retail ISDN BRl
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types of DS3 and higher bit-rates Parity with retail DS3 and higher bit-rate Private Line
(aggregate)services (aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911/911 Trunks
Enhanced Extended Links (EELs)Diagnostic
Availability:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 61
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or element.
Description:
Measures trouble reports by product and compares them to the number of lines in service.
Includes all trouble reports closed during the reporting period, subject to exclusions specified below.
Includes all applicable trouble reports, including those that are out of service and those that are only service-
affecting.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: Statewide level.
CLEC and Qwest Retail results
Formula:
((Total number of trouble reports closed in the reporting period involving the specified service grouping) +
(Total number of the specified services that are in service in the reporting period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data , trouble reports coded to disposition codes
for:Customer Action (6);Non-Telco Plant (11);Trouble Beyond the Network
Interface (12);and Miscellaneous -Non-Dispatch non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider (13);
For products measured from WFA data trouble reports coded to trouble codes for Carrier
Action (IEC) and Customer Provided Equipment (CPE).
Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposeso
Trouble reports on the day of installation before the installation work is reported by the technician/installer
as complete.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
MR-8 - Trouble Rate
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 62
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
Resale
Residential single line service Parity with retail service
Business smgle line service Parity with retail service
Centrex Parity with retail service
Centrex 21 Parity with retail service
PBX Trunks Parity with retail service
Basic ISDN Parity with retail service
Qwest DSL Parity with Qwest DSL service
Primary ISDN Parity with retail service
DSO Parity with retail service
DS1 Parity with retail service
DS3 and higher bit-rate services (aggregate)Parity with retail service
Frame Relay Parity with retail service
Unbundled Network Element - Platform Parity with like retail service
(UNE-P) (POTS)
Unbundled Network Element - Platform Parity with retail Centrex
(UNE-P) (Centrex)
Shared Loop/Line Sharing Parity with RES and BUS POTS
Sub-Loop Unbundling Diagnostic
LIS Trunks Parity with Feature Group D (aggregate)
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS1level Parity with retail DS 1 Private Line Service
UDIT - Above DS 1 level Parity with retail Private Lines above DS 1 level
Dark Fiber - IOF Diagnostic
Unbundled Loops:
Analog Loop Parity with retail Res and Bus POTS
Non-loaded Loop (2-wire)Parity with retail ISDN BRI
Non-loaded Loop (4-wire)Parity with retail DS 1 Private Line
DS I-capable Loop Parity with retail DS 1 Private Line
ISDN-capable Loop Parity with retail ISDN BRI
ADSL-qualified Loop Parity with retail Qwest DSL
Loop types ofDS3 and higher bit-rates Parity with retail DS3 and higher bit-rate services
(aggregate)(aggregate)
Dark Fiber - Loop Diagnostic
E911/911 Trunks Parity with retail E911l911 Trunks
Enhanced Extended Links (EELs)Diagnostic
A vaila bility:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 63
Attachment 2
Idaho Performance Assurance Plan Amendment
MR-9 - Repair Appointments Met
Purpose:
Evaluates the extent to which Qwest repairs services for Customers by the appointment date and timeo
Description:
Measures the percentage of trouble reports for which the appointment date and time is met.
Includes all trouble reports closed during the reporting period, subject to exclusions specified below.
. Time measured is from date and time of receipt to date and time trouble is indicated as cleared.
Reporting Period: One month
I Unit of Measure: PercentReporting Comparisons: Disaggregation Reporting: Statewide level.
CLEC aggregate Results for listed services will be disaggregated and reported according toindividual CLEC and trouble reports involving:
Qwest Retail results MR-9A Dispatches within MSAs;
MR-9B Dispatches outside MSAs; and
MR-9C No dispatches.
Formula:
((Total Trouble Reports Cleared by appointment date and time) +- (Total Trouble Reports Closed in the
Reporting Period)) x 100
Exclusions:
Trouble reports coded as follows:
For products measured from MTAS data , trouble reports coded to disposition codes
for: Customer Action (6); Non-Telco Plant (11); Trouble Beyond the Network
Interface (12); and Miscellaneous - Non-Dispatch , non-Qwest (includes CPE
Customer Instruction , Carrier, Alternate Provider (13);
. Subsequent trouble reports of any trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
. Time delays due to "no access" are excluded from repair time by using the rescheduled
appointment time to determine if the repair appointment is met.
Trouble reports on the day of installation before the installation work is reported by the technician/installer
as completeo
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.Product Reporting: Standard: Parity
Resale:
Residential single line service
Business single line service
Centrex
PBX Trunks
Basic ISDN
Unbundled Elements - Platform (UNE-
(POTS)
A vaila bility:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 64
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the extent that trouble reports were customer related, and provides diagnostic infonnation to help
address potential issues that might be raised by the core maintenance and repair perfonnance indicators.
Description:
Measures the percentage of all trouble reports that are attributed to the customer as a percentage of all trouble
reports resolved during the reporting period, subject to exclusions specified below.
Includes trouble reports closed during the reporting period coded as follows:
For products measured from MTAS data, trouble reports coded to disposition codes for: Customer Action
(6); Non-Telco Plant (11), Trouble Beyond the Network Interface (12); and Miscellaneous - Non-Dispatch
non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider (13); and trouble reports
involving a "no access" delay for MSA type disaggregated products.
For products measured from WFA (Workforce Administration) data trouble reports coded to trouble codes
for Carrier Action (lEe) and Customer Provided Equipment (CPE).
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Statewide level.
individual CLEC and Qwest Retail results
Formula:
((Number of Trouble Reports coded to disposition codes specified above) -;- (Total Number of Trouble Reports
Closed in the Reporting Period)) x 100
Exclusions:
Subsequent trouble reports of any trouble before the original trouble report is closed
Infonnation tickets generated for internal Qwest system/network monitoring purposeso
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PID.
Trouble reports on the day of installation before the installation work is reported by the technician/installer
as complete.
MR-10 - Customer and Non-Qwest Related Trouble Reports
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 65
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standards:
Resale
Residential single line service Diagnostic
Business single line service Diagnostic
Centrex Diagnostic
Centrex 21 Diagnostic
PBX Trunks Diagnostic
Basic ISDN Diagnostic
Qwest DSL Diagnostic
Unbundled Network Element - Platform Diagnostic
(UNE-P) (POTS)
Unbundled Network Element - Platform Diagnostic
(UNE-P) (Centrex)
Resale
Primary ISDN Diagnostic
DSO Diagnostic
DS1 Diagnostic
DS3 and higher bit-rate services Diagnostic
(aggregate)
Frame Relay Diagnostic
LIS Trunks Diagnostic
Unbundled Dedicated Interoffice Transport (UDIT)
UDIT - DS11evei Diagnostic
UDIT - Above DS11evei Diagnostic
Unbundled Loops:
Analog Loop Diagnostic
Non-loaded Loop (2-wire)Diagnostic
Non-loaded Loop (4-wire)Diagnostic
DS1-capable Loop Diagnostic
ISDN-capable Loop Diagnostic
ADSL-qualified Loop Diagnostic
Loop types of DS3 and higher bit-rates Diagnostic
(aggregate)
E911/911 Trunks Diagnostic
Availability:Notes:
Available
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 66
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which LNP trouble reports are
cleared within 24 hours.
Description:
Measures the percentage of specified LNP trouble reports that are cleared within 24 hours of LNP trouble reports
from CLECs.
Includes all LNP trouble reports, received within 96 clock hours of the actual disconnect dateltime, that are
closed during the reporting period, subject to exclusions specified below.
Time measured is from the date and time Qwest receives the trouble report to the date and time trouble is
cleared.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Individual CLEC compared Disaggregation Reporting: Statewide level (all are
against specified retail standard non-dispatched"
Formula:
((Number of specified LNP Trouble Reports closed in the reporting period that were cleared within 24 hours)
.;-
(Total Number of specified LNP Trouble Reports closed in the reporting period)) x 100
Exclusions:
Trouble reports attributed to customer or non-Qwest reasons , For products measured from MT
data, trouble reports coded to disposition codes for: Customer Action, Non-Telco Plant, Trouble
Beyond the Network Interface, and Miscellaneous - Non-Dispatch , non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider.
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
Subsequent trouble reports of LNP trouble before the original trouble report is closed.
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PIDo
Product Reporting: LNP Standards:
Parity with MR-3C results for Retail Residence
Availability:Notes:
Available
MR-11 - LNP Trouble Reports Cleared within 24 Hours
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 67
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates timeliness of clearing LNP Trouble Reports, focusing how long it takes to clear the trouble.
Description:
Measures the time actually taken to clear trouble reports.
Includes all LNP trouble reports, received within 96 clock hours of the actual disconnect date/time
that are closed during the reporting period , subject to exclusions specified belowo
Time measured is from date and time of receipt to date and time trouble is clearedo
Reporting Period: One month Unit of Measure: Hours and Minutes
Reporting Comparisons: Individual CLEC compared Disaggregation Reporting: Statewide level (all are
against specified retail standard non-dispatched"
Formula:
L((Date & Time specified LNP Trouble Reports Cleared) - (Date & Time specified LNP Trouble Reports Opened))
7 (Total number of specified LNP Trouble Reports closed in the reporting period)
Exclusions:
Trouble reports attributed to customer or non-Qwest reasons, For products measured from MTAS
data, trouble reports coded to disposition codes for: Customer Action, Non-Telco Plant, Trouble
Beyond the Network Interface, and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE
Customer Instruction, Carrier, Alternate Provider.
Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects.
Subsequent trouble reports of LNP trouble before the original trouble report is closedo
Information tickets generated for internal Qwest system/network monitoring purposes.
Records involving official company services.
Records with invalid trouble receipt dates.
Records with invalid cleared or closed dates.
Records with invalid product codes.
Records missing data essential to the calculation of the measurement per the PIDo
Product Reporting: LNP Standards:
Parity with MR-6C results for Retail Residence
Availability:Notes:
Available
MR-12 - LNP Trouble Reports - Mean Time to Restore
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 68
Attachment 2
Idaho Performance Assurance Plan Amendment
Billing
81-1 - Time to Provide Recorded Usaae Records
Purpose:
Evaluates the timeliness with which Qwest provides recorded daily usage records to CLECs.
Description:
Measures the average time interval from date of recorded daily usage to date usage records are
transmitted or made available to CLECs as applicable.
BI-1A - Measures recorded daily usage for UNEs and Resale and includes industry standard electronically
transmitted usage records for feature group switched access NOTE 1 local measured usage, local message
usage, toll usage, and local exchange service components priced on a per-use basis, subject to
exclusions specified below.
BI-lB - Measures the percent ofrecorded daily usage for Jointly provided switched access provided within four
days. This includes usage created by the CLEC and Qwest or IXC providing access, usually via 2-way
Feature Group X trunk groups for Feature Group A, Feature Group B, Feature Group D, Phone to
Phone IP Telephony, 8XX access, and 900 access and their successors or similar Switched Access
servlceso
BI -1 C - Provides separate reporting for two elements captured in BI -1 A above, as follows:
. BI-1C-1 - Measures recorded daily usage for UNEs and Resale and includes industry standard
electronically transmitted usage records for feature group switched access, NOTE 1 subject to
exclusions specified below.
. BI-1C-2 - Measures recorded daily usage for UNEs and Resale and includes industry standard
electronically transmitted usage records for local measured usage, local message usage, toll usage
and local exchange service components priced on a per-use basis, subject to exclusions specified
below.
Reporting Period: One month
Reporting Comparisons: CLEC aggregate, individual
CLECs, and Qwest Retail results
Formula:
BI-, BI-1C-, BI-1C-2 (for specified products & records) = L;(Date Record Transmitted or made available-
Date Usage Recorded) + (Total number of records)
Unit of Measure:
BI-, BI-1C-, BI-1C-2: Average Business Days
BI-1 B: Percent
Disaggregation Reporting: State level.
BI-1 B = ((# of daily usage records for Jointly provided switched access sent within four days) + (Total
daily usage records for Jointly provided switched access in the report period)) x 100
Exclusions:
Instances where the CLEC requests other than daily usage transmission or availability.Product Reporting: Standard:
. UNEs and Resale BI-1A: Parity with Qwest retail.
. Jointly-provided Switched Access BI-lB: 95% within 4 business days
BI-1C-, BI-1C-2: Diagnostic Comparison with the
Qwest Retail results used in standard for BI-
Availability:
Available (except as noted below)
Notes:
1. "Feature group switched access" includes all
type 11 OXXX detail records for Feature
Groups A, B , C, and DUnder Development:
Disaggregation of 11 OXXX records in BI-1 C-
1 and CAT 10 records in BI-1C-2 beginning
with Jun 02 data on the July 02 report
1/17/200311hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 69
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the timeliness with which Qwest delivers industry standard electronically transmitted bills to CLECs
focusing on the percent delivered within ten calendar days.
Description:
Measures the percentage of invoices that are delivered within ten days, based on the number of days between the
bill date and bill delivery.
Includes all industry standard electronically transmitted invoices for local exchange services and toll, subject
to exclusions specified below.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: Combined Qwest Disaggregation Reporting: State level
RetaiVCLEC results (Parity by design)
Formula:
((Count ofInvoices for which Bill Transmission Date to Bill Date is ten calendar days or less) -;- (Total Number
ofInvoices)) x 100
Exclusions:
Bills transmitted via paper, magnetic tape, CD-ROM , diskette.
Records with missing data essential to the calculation of the measurement per the PID.
Product Reporting:Standard:
UNEs and Resale Parity by design.
Availability:Notes:
Available
81-2 -Invoices Delivered within 10 Days
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 70
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the accuracy with which Qwest bills CLECs, focusing on the percentage of billed revenue adjusted
due to etTors.
Description:
Measures the billed revenue minus amounts adjusted off bills due to etTors, as a percentage of total billed
revenue.
Both the billed revenue and amounts adjusted off bills due to etTor are calculated from bills rendered in the
reporting period.
Amounts adjusted off bills due to etTors" is the sum of all bill adjustments made in the reporting period that
involve, either in part or in total, adjustment codes related to billing etTors. (Each adjustment thus
qualifying is added to the sum in its entiretyo
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: State level.
CLECs, and Qwest Retail results
Formula:
(L(Revenue Billed without EtTor) 7 (Total Billed Revenue billed in Reporting Period)) x 100
Exclusions:
. BI-3A - UNEs and Resale - None
. BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of CLEC-caused etTors in
return of minutes of use
Product Reporting:Standard:
BI-3A - UNEs and Resale BI-3A - UNEs and Resale: Parity with Qwest
BI-3B - Reciprocal Compensation Minutes of Use retail bills.
(MOU)BI-3B - Reciprocal Compensation (MOU) - 95%
Availability:Notes:
Available
BI-3 - Billing Accuracy - Adjustments for Errors
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 71
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
UNEs and Resale - Evaluates the completeness with which Qwest reflects non-recurring and recurring
charges associated with completed service orders on the bills.
Reciprocal Compensation Minutes of Use (MOU) - Evaluates the completeness with which Qwest reflects
the revenue for Local Minutes of Use associated with CLEC local traffic over Qwest's network on the bills
Description:
BI-4A - UNEs and Resale: Measures the percentage of non-recurring and recurring charges associated with
completed service orders appear on the correct bill. *
BI-4B - Reciprocal Compensation (MOU): Measures the percentage of revenue associated with local minutes of
use appearing on the correct (current) bill.*
* Correct bill = next available bill
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: Statewide level.
CLECs, and Qwest Retail results
Formula:
BI-4A - UNEs and Resale = (L(Count of service orders with
non-recurring and recurring charges associated
with completed service orders on the bills that
are billed on the correct bill + total count of
service orders with non-recurring and recurring
charges associated with completed service
orders billed on the bill)) x 100
BI-4B - Reciprocal Compensation MOU = (L:(Revenue for Local Minutes of Use billed on the correct* bill.;-
Total revenue for Local Minutes of Use collected during the month)) x 100
Exclusions: None
Product Reporting:Standard:
UNEs and Resale BI-4A - UNEs and Resale: Parity with Qwest Retail
Reciprocal Compensation (MOU)billso
BI-4B - Reciprocal Compensation (MOU): 95%
Availability:Notes:
Available
BI-4 - Billina Completeness
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 72
Attachment 2
Idaho Performance Assurance Plan Amendment
Database Updates
DB-1 - Time to Update Databases
Purpose:
Evaluates the time required for updates to the databases ofE911 , LIDB, and Listing Services System (LSS).
Description:
Measures the average time required to update the databases ofE911 , LIDB, and LSS.
Includes all database updates as specified under Disaggregation Reporting completed during the reporting per
For DB-1A the time to update the E911 database is provided by the third party vendor that perfonns the
update. The elapsed time is captured automatically by the database system. There are no "individual E911
database update records" provided with which to measure the database update process.
The numerator of DB-1 A is calculated by multiplying the vendor-calculated results (Average Minutes in
Process Time) by the denominator (Count of records Processed). This method produces a result from the
vendor data that is the same as that which would be produced by totalling the update times from individual
E911 database update recordso
Reporting Period: One month
Reporting Comparisons:
DB-1A-E911: Combined results for Qwest Retail and
Reseller CLEC Aggregate;
DB-IE - LIDB: Combined results for all Qwest Retail
Reseller CLEC and Facilities Based CLEC updates;
DB-1 C-1 Listings: Combined results for all Provider
types including Qwest Retail, Reseller CLEC, and
Facilities Based CLEC, ILEC and Unknown Provider
Electronically Submitted, Electronically Processed
updates; NOTE 1
DB-1C-2 Listings: Combined results for all Provider
types including Qwest Retail, Reseller CLEC, CLEC
Aggregate for Facilities-based, ILEC, and Unknown
Provider Manually Processed updates. NOTE 1
Unit of Measure:
E911 - Hrs: Mins.
LIDB & Directory Listings - Seconds
Disaggregation Reporting:
DB-1A: E911 for Qwest Retail and Reseller
CLEC-State level;
DB-IE: LIDB for Qwest Retail, Reseller CLEC
and Facilities Based CLEC - Multi state
region-wide level
DB-1 C-1: Listings for all Provider types including
Qwest Retail, Reseller CLEC, and
Facilities Based CLEC, ILEC and
Unknown Provider, Electronically
Submitted, Electronically Processed- Sub-
region applicable to state
DB-1C-2: Listings for all Provider types including
Qwest Retail, Reseller CLEC, Facilities-
Based CLEC, ILEC and Unknown
Provider - Manually Processed - region-
wide level
Formula:
((Date and Time of database update for each database update as specified under Disaggregation Reporting in the
reporting period) - (Date and Time of submissions of data for entry into the database for each database update as
specified under Disaggregation Reporting in the reporting period) + Total database updates as specified under
Disaggregation Reporting completed in the reporting period)
Exclusion:
Invalid start/stop dates/times.
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 73
Attachment 2
Idaho Performance Assurance Plan Amendment
Product Reporting:Standard:
Not applicable (Reported by database type)DB-1A-E911: Parity by design
DB-lB-LIDB: Parity by design
DB-l C-l - Listings: Parity by design
DB-1C-2 - Listings: Parity with DB-1C-1 results for
all Provider types combined Qwest Retail, Reseller
CLEC, Facilities Based, ILEC, and Unknown
Provider, Electronically Submitted, Electronically
Processed, updates
A vaila bility:Notes:
Available Because they cannot be separated, results for
Qwest Retail, Reseller CLEC, Facilities-based
CLECs, ILEC and Unknown Provider updates are
reported combined within these disaggregations.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 74
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the accuracy of database updates completed without errors in the reporting period.
Description:
Measures the percentage of database updates completed without errors in the reporting periodo
Includes all database updates as specified under Disaggregation Reporting completed during the reporting per
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons:Disaggregation Reporting:
DB-2C-l Listings - Combined results for all Qwest DB-2C-, Listings for Qwest Retail, Reseller CLEC
Retail, Reseller CLEC and Facilities Based CLEC and Facilities Based CLEC Electronically Submitted
Electronically Submitted, Electronically Processed Electronically Processed updates: Statewide
updates DB-2C-, Facilities-Based and Reseller CLEC
DB-2C-2 Listings - CLEC Aggregate for Reseller and Manually Processed updates: Statewide NOTE 1
Facilities-Based CLEC - Manually Processed updates
Formula:
(Total database updates as specified under Disaggregation Reporting completed without errors in the reporting
period 7 Total database updates as specified under Disaggregation Reporting completed in the reporting period)
x 100
Exclusions:
Invalid start/stop dates/timeso
Product Reporting:Standard:
Not applicable (Reported by database type)DB-2C-1 - Listings: Parity by design NOTE 2
DB-2C-2 - Listings: Parity with DB-2C-1 results for
combined Qwest Retail, Reseller CLEC, and Facilities
Based and Reseller CLEC Electronically Submitted
Electronically Processed updates
Availability:Notes:
Available Because the data cannot be separated, Qwest is including in this
measurement updates submitted through facsimile as well as updates
submitted electronically. However, Qwest will discontinue reporting this
disaggregation when Qwest begins electronically updating electronic
submissions and will not separately report faxed submIssions.
Owest retail and Reseller GLEGs are parity by design. Because
Facilities based GLEG Electronically Submitted, Electronically
Processed cannot be separated out from Reseller GLEGs they are
reported combined within this disaggregation.
D8-2 - Accurate Database Updates
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 75
Attachment 2
Idaho Performance Assurance Plan Amendment
Directory Assistance
Purpose:
Evaluates timeliness of customer access to Qwest's Directory Assistance operators , focusing on how long it
takes for calls to be answered.
Description:
Measures the average time following first ring until a call is fITst picked up by the Qwest agent/system to answer
Directory Assistance calls.
Includes all calls to Qwest directory assistance during the reporting period.
Because a system (electronic voice) prompts for city, state, and listing requested before the actual operator
comes on the line, the fITst ring is defined as when the voice response unit places the call into queueo
Measurements are taken by sampling calls from the network queue at lO-second intervals. A count of calls
in the queue is taken for every sampling event (lO-second snapshot), and this count is multiplied by 10 to
get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next sample is taken
are not counted, i., are effectively counted as a zero interval. However, this situation is offset by calls that
enter just prior to a sampling time, but exit before the next sampling time, and which are counted as 10
seconds. The call intervals shorter than 10 seconds that are counted as 10 seconds are offset by those calls
shorter than 10 seconds that are not counted.
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Results for Qwest and all Disaggregation Reporting:
CLECs are combined.Sub-region applicable to state
Formula:
L((Date and Time of Call Answer) - (Date and Time of First Ring)) -;- (Total Calls Answered by Center)
lanation: Average speed of answer is obtained by dividing the sum of all answer times recorded
(minutes/seconds) by the total number of calls answered at the center in a given month.
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard: Parity by design
Availability:Notes:
Available
DA-1 - Speed of Answer - Directory Assistance
1/17/2003/lhd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 76
Attachment 2
Idaho Performance Assurance Plan Amendment
Operator Services
Purpose:
Evaluates timeliness of customer access to Qwest's operators, focusing on how long it takes for calls to be
answeredo
Description:
Measures the time following first ring until a call is answered by the Qwest agent.
Includes all calls to Qwest's operator services during the reporting period , subject to exclusions specified
below.
Measurements are taken by sampling calls from the network queue at lO-second intervals. A count of calls
in the queue is taken for every sampling event (1O-second snapshot), and this count is multiplied by 10 to
get a measurement of waiting intervals.
Using this method, calls that enter the queue after a sample is taken but exit before the next sample is taken
are not counted, Leo , are effectively counted as a zero interval. However, this situation is offset by calls that
enter just prior to a sampling time, but exit before the next sampling time, and which are counted as 10
seconds. The call intervals shorter than 10 seconds that are counted as 10 seconds are offset by those calls
shorter than 10 seconds that are not countedo
Reporting Period: One month Unit of Measure: Seconds
Reporting Comparisons: Qwest and all CLECs are Disaggregation Reporting:
aggregated in a single measure.Sub-region applicable to state
Formula:
L((Date and Time of Call Answer) - (Date and Time of First Ring))
-;-
(Total Calls Answered by Center)
lanation: Average speed of answer is obtained by dividing the sum of all answer times recorded
(minutes/seconds) by the total number of calls answered at the center in a given month.
Exclusions: Abandoned Calls are not included in the total number of calls answered by the center.
Product Reporting: None Standard:Parity by design
Availability:Notes:
Available
OS-1 - Speed of Answer - Operator Services
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 77
Attachment 2
Idaho Performance Assurance Plan Amendment
Network Performance
NI-1 - Trunk Blocking
Purpose:
Evaluates factors affecting completion of calls from Qwest end offices to CLEC end offices, compared with the
completion of calls from Qwest end offices to other Qwest end offices, focusing on average busy-hour blocking
percentages in interconnection or interoffice fmal trunks.
Description:
Measures the percentage of trunks blocking in interconnection and interoffice fmal trunks.
Includes blocking percentages on all direct fmal and alternate final interconnection and interoffice trunk groups
that are in service during the reporting period, subject to exclusions specified below.
Reporting Period: One month
I Unit of Measure: Percent BlockageReporting Comparisons: Disaggregation Reporting: Statewide level.
CLEC aggregate, individual Reports the percentage of trunks blocking in interconnection final trunks, reported by:
CLEC, and Qwest Interoffice NI-1A Interconnection (LIS) trunks to Qwest tandem offices, with TGSR-
trunk blocking results. related exclusions applied as specified below;
NI-1 B LIS trunks to Qwest end offices, with TGSR-related
exclusions applied as specified below;
NI-1 C LIS trunks to Qwest tandem offices, without TGSR-related
exclusions;
NI-1D LIS trunks to other Qwest end offices, without TGSR-related
exclusions.
Formula:
Ul:(Blockage in Final Trunk Group of Specified Type )x(Number of Circuits in Trunk Group)) + (Total Number of
Final Trunk Circuits in all Final Trunk Groups)l x 100
Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average number of
trunk circuits blocking by the total number of trunk circuits in fmal trunks of the type being measuredo
Exclusions:
ForNI-1A and NI-lB onl
Trunk groups, blocking in excess of one percent in the reporting period, for which:
- A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or
CLECs do not submit, within 20 calendar days of receiving a TGSR:a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE 3
b) Trouble Tickets; or c) Notification of traffic re-routing (as described in Note 1 below).
For NI-NI-NI-and NI-1 D:
Trunk groups , blocking in excess of one percent in the reporting period, for which Owest can identify, in
time to incorporate in the regular reporting of this measurement, the cause as being attributable to:
Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure
circumstances
The CLEC placing trunks in a "busy" condition.
Lack of interconnection facilities to fulfill LIS requests for which the CLEC did not provide a timely
forecast to Owest. (This portion of the exclusion is limited to being applied in (a) the month the LIS
requests could not be fulfilled, due to lack of facilities , and (b) each month thereafter up to the month
following facility availability OR UJ'. to five months after the month the LIS requests could not befulfilled, whichever is sooner NOT \ or
Isolated incidences of blocking, about which Owest provides notification to the CLEC, that (a) are
not recurring or persistent (affecting the same trunk groups), (b) do not warrant corrective action by
CLEC or Owest, and (c) thus, do not require an actionable TGSR.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 78
Attachment 2
Idaho Performance Assurance Plan Amendment
. Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review
period.
Toll trunks, non-fmal trunks, and trunks that are not connected to the public switched network.
. One-way trunks originating at CLEC end offices.
. Qwest official services trunks, local interoffice operator and directory assistance trunks, and local interoffice
9111E911 trunks.
Records with invalid product codes.
Records missmg data essential to the calculation of the measurement per the FIDe
Product Reporting: Standard:LIS Trunks Where NI-1A ~ 1 %:
Where NI-IA:;:. 1%:
Where NI-lB ~ 1%:
Where NI-1B:;:. 1%:
NI-1C and NI-ID:
Availability:
Available
1 %
Parity with Qwest Interoffice Trunks to tandems
1 %
Parity with Qwest Interoffice Trunks to end offices
Diagnostic NOTE 5
Notes:
I. Qwest uses TGSRs to notify CLECs when trunk blocking exceeds standard thresholds or is
determined to be persistent. To respond properly to TGSRs, a CLEC must (a) submit within 20 days
ASRs to provide necessary trunk augmentations to avoid further blocking, (b) notify Qwest within
20 days that it is initiating a Trouble Report where Qwest traffic routing problems are causing the
blocking referenced by the TGSR, or (c) notify Qwest that the CLEC will undertake its own re-
routing of traffic within 20 days to alleviate the blockingo
2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in the
month in which the above-specified 20-day response period ends. Thus, any trunk group excluded
in one month will not be excluded in the next month, unless there is (a) a 20-day period following a
TGSR ends in that month, (b) there is another TGSR applicable to the next month for the same
trunk group or (c) an exception documented, in lieu of issuing a subsequent TGSR, where the
CLEC's response to the previous TGSR indicated that, for its own reasons, it plans to take no
action at any time to augment the trunk group.
3. CLEC delays are reflected by CLEC-initiated order supplements that move the due date later.
a) Qwest-initiated due date delays, including supplements made pursuant to Qwest requests to
delay due dates, shall not be counted as CLEC delays in this measurement.
b) Qwest-initiated due date changes to earlier dates that the CLEC does not meet shall not be
counted as a CLEC delay in this measurement unless the earlier dates were mutually agreed-
upon.
c) CLEC delays (e.
, "
customer not ready" in advance of a due date) that do not contribute to a
Qwest-established due date being missed shall not be counted as a CLEC delay in this
measurement.
4. The limitation on part (3) of this exclusion is intended to bound its applicability to a period
of time that treats the unforecasted ASR as if it were, in effect, the first forecast for the
facilities needed.
a) Given that forecast advance intervals are currently six months, this provision allows the
exclusion to apply for no longer than that period of time.
b) Nevertheless, this limitation to the exclusion also recognizes that facilities may become
available sooner and, if so, reduces the limitation accordinglyo In that context, this limitation
recognizes that, absent a CLEC forecast, Qwest still retains a responsibility to provide facilities
for the ASR, although in a longer timeframe than for ASRs covered by forecastso NI -1 C and
NI-1D will be reported for information purposes only, with no standard to be applied.
c) This limitation may change depending on the outcome of separate workshops dealing with
issues of interconnection forecasting.
50 NI-1C and NI-1D will be reported for information purposes only, with no standard to be
applied.
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 79
Attachment 2
Idaho Performance Assurance Plan Amendment
NP-1 - NXX Code Activation
Purpose:
Evaluates the timeliness of Qwest's NXX code activation prior to the LERG effective date or by the "revised"
effective date, as set forth herein.
Description:
NP-1A: Measures the percentage of NXX codes activated in
the reporting period that are actually loaded and
tested prior to the LERG effective date or the
revised" date, subject to exclusions shown
below.
NP-1 B: Measures the percentage of NXX codes activated in
the reporting period that are delayed beyond the
LERG date or "revised" date due to Qwest-
caused Interconnection facility delays , subject to
exclusions shown below. Included among
activations counted as a Qwest delay in this
sub-measurement are cases in which "
codes NOTE 1 associated with the Qwest
interconnection facilities are provided late by
Qwest to the CLEC.
. Qwest must receive complete and accurate routing infonnation required for code activation, which includes
but is not limited to "6 codes" for all interconnection trunk groups associated with the activation no less
than 25 days prior to the LERG Due Date or Revised Due Dateo
. The "revised" date, for purposes of this measurement, is a CLEC-initiated renegotiation of the activation
effective date that is no less than 25 days after Qwest receives complete and accurate routing infonnation
required for code activation, which includes but is not limited to "6 codes" for all interconnection trunk
groups associated with the activation.
. The NXX code activation notice is provided by the LERG (Local Exchange Routing Guide) to Qwest.
. NXX code activation is derIDed as complete when all translations associated with the new NXX are
complete by 11 :59 p.m. of the day prior to the date identified in the LERG or the "revised" date (if different
than the LERG date).
The NXX code activation completion process includes testing, including calls to the test number when
provided.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: Statewideo
CLEC and Qwest Retail results.
Formula:
NP-1A = ((Number ofNXX codes loaded and tested in the reporting period prior to the LERG effective date or
the "revised" date).;- (Number ofNXX codes loaded and tested in the reporting period)) x 100
NP-1 B = ((Number of NXX codes loaded and tested in the reporting period that were delayed past the LERG
effective date or "revised" date affected by Qwest Interconnection Facility Delays) .;- (Number ofNXX
codes loaded and tested in the reporting period, including NXX codes loaded and tested in the
reporting period that were delayed past the LERG effective date or the "revised" date due to
Interconnection Facility Delays)) x 100
Exclusions:
NP-1A:
NXX code activations completed after the LERG date or "revised" date due to delays in the
installation of Qwest provided interconnection facilities associated with the activations. NOTE 2
NP-1A and NP-1 B:
1/17 /2003/lhd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 80
Attachment 2
Idaho Performance Assurance Plan Amendment
NXX codes with LERG dates or "revised" dates resulting in loading intervals shorter than
industry standard (currently 45 calendar days).
NXX codes where QWEST received complete and accurate routing information required for
code activations less than 25 days prior to the LERG due date or Revised due dateo
Product Reporting: None Standard:
NP1-A: Parity
NP1-B: Diagnostic
Availability:Notes:
Available 6 codes" are industry-standard designators for
local interconnection trunk groups, consisting of 2
alpha letters and six numeric digits.
Only Qwest-provided interconnection facilities
are noted in this exclusion, because delays
related to facilities provided by GLEGs or
others are accounted for by revising the due
dateo
1/17/200311hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 81
Attachment 2
Idaho Performance Assurance Plan Amendment
Collocation
CP-1 - Collocation Com letion Interval
Purpose:
Evaluates the timeliness of Qwest's installation of collocation arrangements for CLECs, focusing on the average
time to complete such arrangements.
Description:
Measures the interval between the Collocation Application Date and Qwest's completion of the collocation
installationo
Includes all collocations of types specified herein that are assigned a Ready For Service (RFS) date by Qwest
and completed during the reporting period, subject to exclusions specified below.
Collocation types included are: physical cageless, physical caged, shared physical caged, physical-line sharing,
cageless-line sharing, and virtual. NOTE
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid application
for collocation. In cases where the CLEC's collocation application is received by Qwest on a weekend or
holiday, the Collocation Application Date is the next business day following the weekend or holiday.
. Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and installing
DC power plant, standby generators, heating, venting or air conditioning equipment.
Completion of the collocation installation is the date on which the requested collocation arrangement is "Ready
for Service" as defined in the Defmition of Terms section herein.
Establishment ofRFS Dates : RFS dates are established according to intervals specified in interconnection
agreements. Where an interconnection agreement does not specify intervals, or where the CLEC requests, RFS
dates are established as follows: NOTE 2
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in seven or fewer calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest calendar days or less after the Collocation
Application Date , the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the Collocation Application Date
for collocations for which the CLEC does not provide a forecast to Qwest 60 or more
calendar days in advance of the Collocation Application Dateo
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also
with Timely Equipment Ready - for collocation applications where the CLEC accepts the quote
in eight or more calendar days after the quote date and, for virtual collocations, where the CLEC
provides the equipment to be collocated to Qwest calendar days or less after the Collocation
Application Date, the RFS date shall be:
Forecasted Collocations:90 calendar days after the quote acceptance date for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations : 120 calendar days after the quote acceptance date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar
days in advance of the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready
- for virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer
calendar days after the quote date and (2) provides the equipment to be collocated to Qwest
more than 53 calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations calendar days after the equipment is provided to Qwest
for collocations for which the CLEC provides a complete forecast to Qwest 60 or more
calendar days in advance of the Collocation Application Date.
Unforecasted Collocations calendar days after the equipment is provided to Qwest
for collocations for which the CLEC does not provide a forecast to Qwest 60 or more
calendar days in advance of the Collocation Application Dateo
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 82
Attachment 2
Idaho Performance Assurance Plan Amendment
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready
for virtual collocation applications where the CLEC (1) accepts the quote in eight or more
calendar days after the quote date and (2) provides the equipment to be collocated to awest
more than calendar days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: 45 calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to awest 60 or more calendar
days in advance of the Collocation Application Date.
Unforecasted Collocations: 75 calendar days after the equipment is provided to Qwest
for collocations for which the CLEC does not provide a forecast to awest 60 or more calendar
days in advance of the Collocation Application Date.
All Collocations sical virtual forecasted or unforecasted uirin or Infrastructure
Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation
Application Date, or (2) for virtual collocations days following the date equipment to be
collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are requiredo
Qwest will provide to the CLEC, as part of the quotation, the need for, and the duration of, such extended
intervals.
When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be
included in CP-1 A
, -
, or -1 C according to the interval criteria specified below for these
measurements.
Where there is a GLEe-caused delay, the RFS Date is rescheduled
. RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond Qwest's
control, but not for Qwest reasons.
. Where CLECs do not accept the quote within thirty days of the quote date, the application is considered
expired.
CP-Measures collocation installations for which the scheduled interval from Collocation Application Date
to RFS date is 90 calendar days or less.
CP-Measures collocation installations for which the scheduled interval from Collocation Application Date
to RFS date is 91 to 120 calendar days.
CP-IC Measures collocation installations for which the scheduled interval from Collocation Application Date
to RFS date is 121 to 150 calendar days.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and
individual CLEC results
Disaggregation Reporting: Statewide.
Formula: (for CP-, CP-18 and CP-1C)
L((Collocation Completion Date) - (Complete Application Date)) 7 (Total Number of Collocations Completed in
Reporting Period)
1/17/200311hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 83
Attachment 2
Idaho Performance Assurance Plan Amendment
Exclusions:
. CP-lA: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90 calendar
days from Collocation Application Date to RFS dateo
. CP-1B: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 91 calendar
days or longer than 120 calendar days from Collocation Application Date to RFS date.
. CP-1 C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121 calendar
days or longer than 150 calendar days from Collocation Application Date to RFS date.
Cancelled or expired applications.
Product Reporting: None Standards:
CP-1A: 90 calendar days
CP-1 B: 120 calendar days
CP-1C: 150 calendar days
Availability:
Available
Notes:
1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered, they will be
included in this measurement. Non-central office-based types of collocation
(such as remote collocation and field connection points) will be considered for
either inclusion in this measurement, or in new, separate measurements, after the
terms, conditions, and processes for such collocation types become fmalized
accepted, mature (i., six months of experience from rust installations), and
ordered in volumes warranting reporting (i.e., consistently more than two per
month in any state).
2. The criteria set forth in the Description above, under "Establishment ofRFS
Dates " may be changed depending upon the outcome of workshops on
interconnection and collocation
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 84
Attachment 2
Idaho Performance Assurance Plan Amendment
CP-2 - Collocations Com leted within Scheduled Intervals
Purpose:
Evaluates the extent to which Qwest completes collocation arrangements for CLECs within the standard intervals or
intervals established in interconnection agreements.
Description:
Measures the percentage of collocation applications that are completed within standard intervals, including intervals set
forth in interconnection agreements.
Includes all collocations of types specified herein that are assigned a Ready for Service RFS date by Qwest and that
are completed within the reporting period, including those with CLEC-requested RFS dates longer than the standard
interval and those with extended RFS dates negotiated with the CLEC (including supplemented collocation orders
that extend the RFS date) subject to exclusions specified below. Collocation types included are: ghysical cageless
physical caged, shared physical caged, physical-line sharing, cageless-line sharing, and virtual. N TE
. The Collocation Application Date is the date Qwest receives from the CLEC a complete and valid application for
collocation. In cases where the CLEC's collocation application is received by Qwest on a weekend or holiday, the
Collocation Application Date is the next business day following the weekend or holiday.
. Major Infrastructure Modifications are derIDed as conditioning the collocation space, obtaining permits, and
installing DC power plant, standby generators, heating, venting or air conditioning equipment.
. A collocation arrangement is counted as met under this measurement if its RFS date is met.
Establishment ofRFS Dates : RFS dates are established as follows, except where interconnection agreements require
different intervals, in which case the intervals specified in the interconnection agreements apply: NOTE 2
Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in seven
or fewer calendar days after the quote date and , for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations: 90 calendar days after the Collocation Application Date for physical
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the Collocation Application Date for
physical collocations for which the CLEC does not provide a forecast to Qwest 60 or more
calendar days in advance of the Collocation Application Date.
Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with
Timely Equipment Ready - for collocation applications where the CLEC accepts the quote in eight or
more calendar days after the quote date and, for virtual collocations, where the CLEC provides the
equipment to be collocated to Qwest calendar days or less after the Collocation Application Date
the RFS date shall be:
Forecasted Collocations : 90 calendar days after the quote acceptance date for collocations for
which the CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the
Collocation Application Date.
Unforecasted Collocations: 120 calendar days after the quote acceptance date for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for
virtual collocation applications where the CLEC (1) accepts the quote in seven or fewer calendar days
after the quote date and (2) provides the equipment to be collocated to Qwest more than calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to Qwest 60 or more calendar days
in advance of the Collocation Application Dateo
Unforecasted Collocations calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to Qwest 60 or more calendar days in
advance of the Collocation Application Date.
Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready - for
virtual collocation applications where the CLEC (1) accepts the quote in eight or more calendar days
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: awest Idaho SGAT - May 24 2002 Page - 85
Attachment 2
Idaho Performance Assurance Plan Amendment
after the quote date and (2) provides the equipment to be collocated to awest more than calendar
days after the Collocation Application Date, the RFS date shall be:
Forecasted Collocations: calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC provides a complete forecast to awest 60 or more calendar days
in advance of the Collocation Application Date.
Unforecasted Collocations: calendar days after the equipment is provided to Qwest, for
collocations for which the CLEC does not provide a forecast to awest 60 or more calendar days in
advance of the Collocation Application Date.
All Collocations sical virtual forecasted or unforecasted uirin or Infrastructure
Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the
Collocation Application Date, or (2) for virtual collocations, calendar days following the date
equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure
Modifications are requiredo awest will provide to the CLEC, as part of the quotation , the need for, and
the duration of, such extended intervals.
. When a CLEC submits six (6) or more Collocation applications in a one-week period in any state
completion intervals will be individually negotiated. These collocation arrangements will be included in
CP-
, -
, or -2C according to the criteria specified below for these measurements.
. Where there is a GLEe-caused delay, the RFS Date is rescheduled.
. Where CLECs do not accept the quote within thirty calendar days of the quote date, the application is
considered expired.
CP-Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast to Qwest
60 or more calendar days in advance of the Collocation Application Date.
CP-Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for which CLEC
does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application
Dateo
CP-All Collocations requiring Major Infrastructure Modifications and Collocations with
intervals longer than 120 days: Measures all collocation installations requiring Major
Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar
days after the Collocation Application Dateo
Reporting Period: One month
I Unit of Measure: Percent
Disaggregation Reporting: Statewide level.Reporting Comparisons: CLEC aggregate and
individual CLEC results
Formula: (for CP-, CP-2B and CP-2C)
((Count of Collocations for which the RFS is met)
-;-
(Total Number of Collocations Completed in the Reporting Period))
x 100
Exclusions:
. RFS dates missed for reasons beyond Qwest's control.
Cancelled or expired requests.
Product Reporting: None Standard:
CP-2A & -2B: 90%
CP-2C: 90%
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 86
Attachment 2
Idaho Performance Assurance Plan Amendment
Availability:
Available
Notes:1. Collocations covered by this measurement are central office related. As
additional types of central office collocation are defined and offered , they will
be included in this measurement. Non-central office-based types of
collocation (such as remote collocation and field connection points) will be
considered for either inclusion in this measurement, or in new, separate
measurements, after the terms, conditions, and processes for such
collocation types become finalized, accepted , mature (Le., six months of
experience from first installations), and ordered in volumes warranting
reporting (Leo , consistently more than two per month in any state)
20 The criteria set forth in the Description above, under "Establishment ofRFS Dates
may be changed depending upon the outcome of workshops on interconnection and
collocation
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Owest Idaho SGAT - May 24 2002 Page - 87
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the timeliness of the Qwest sub-process function of providing a collocation feasibility study to the
CLEc.
Description:
Measures average interval to respond to collocation studies for feasibility of installation.
Includes feasibility studies, for collocations of types specified herein that are completed in the reporting
period, subject to exclusions specified below. Collocation types included are: physical cageless, physical
caged, shared physical caged, physical-line sharing, cageless-line sharing, and virtual. NOTE
Interval begins with the Collocation Application Date and ends with the date Qwest completes the
Feasibility Study and provides it to the CLEC.
The Collocation Application Date is the date Qwest receives from the CLEC a complete application for
collocation. In cases where the CLEC's application for collocation is received by Qwest on a weekend or
holiday, the Collocation Application Date is the next business day following the weekend or holiday.
Reporting Period: One month Unit of Measure: Calendar Days
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level.
individual CLEC results
Formula:
~((Date Feasibility Study provided to CLEC) - (Date Qwest receives CLEC request for Feasibility Study)) 7
(Total Feasibility Studies Completed in the Reporting Period)
Exclusions:
CLEC-caused delays of, or CLEC requests for feasibility study completions resulting in greater than ten
calendar days from Collocation Application Date to scheduled feasibility study completion date.
Product Reporting: None Standard:10 calendar days or less
Availability:Notes:
Available Collocations covered by this measurement are central office relatedo
As additional types of central office collocation are defined and
offered , they will be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and
field connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements , after the terms
conditions, and processes for such collocation types become
finalized , accepted, mature (Leo , six months of experience from first
installations), and ordered in volumes warranting reporting (Leo
consistently more than two per month in any state)o
CP-3 - Collocation Feasibility Study Interval
1/17/2003/1hd/P AP Amend - Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 88
Attachment 2
Idaho Performance Assurance Plan Amendment
Purpose:
Evaluates the degree that Qwest completes the sub-process function of providing a collocation feasibility study
to the CLEC as committedo
Description:
Measures the percentage of collocation feasibility studies for installations that are completed within the
Scheduled Interval
. The Scheduled Interval is ten calendar days from the Collocation Application Date or, if interconnection
agreements call for different intervals, within intervals specified in the agreements, or if otherwise delayed
by the CLEC, the interval resulting from the delay.
. Includes all feasibility studies for collocations of types specified herein, that are completed in the reporting
period. Collocation types included are: physical cageless, physical caged, shared physical caged, physical-
line sharing, cageless-line sharing, and virtual. NOTE
Considers the interval from the Collocation Application Date to the date Qwest completes the Feasibility
Study and provides it to the CLEC.
The Collocation Application Date is the date Qwest receives from the CLEC a complete application for
collocation. In cases where the CLEC's application for collocation is received by Qwest on a weekend or
holiday, the Collocation Application Date is the next business day following the weekend or holiday.
Subject to superceding terms in the CLEC's interconnection agreement, when a CLEC submits six (6) or
more Collocation applications in a one-week period in any state, feasibility study intervals will be
individually negotiated and the resulting intervals used instead of ten calendar days in this measurement.
Reporting Period: One month Unit of Measure: Percent
Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level.
individual CLEC results
Formula:
((Total Applicable Collocation Feasibility studies completed within Scheduled Intervals) 7 (Total applicable
Collocation Feasibility studies completed in the reporting period)) x 100
Exclusions: None
Product Reporting: None Standard:90 percent or more
Availability:Notes:
Available Collocations covered by this measurement are central office related.
As additional types of central office collocation are derIDed and
offered, they will be included in this measurement. Non-central
office-based types of collocation (such as remote collocation and field
connection points) will be considered for either inclusion in this
measurement, or in new, separate measurements, after the terms
conditions, and processes for such collocation types become finalized
accepted, mature (i., six months of experience from first
installations), and ordered in volumes warranting reporting (i.
consistently more than two per month in any state).
CP-4 - Collocation Feasibility Study Commitments Met
1/17/2003/1hd/PAP Amend -Idaho
Amendment to: CDS-020124-0083
Template version: Qwest Idaho SGAT - May 24 2002 Page - 89
Attachment 2
Idaho Performance Assurance Plan Amendment
DEFINITION OF TERMS
Application Date (and Time) - The date (and time) on which Qwest receives from the CLEC a complete and
accurate local service request (LSR) or access service request (ASR) or retail order, subject to the following:
For the following types of requests/orders, the application date (and time) is the start of the next
business day:
(1) LSRs and ASRs received after 3:00PM MT for Designed Services and Local Number Portability
(except non-designed, flow-through LNP).
(2) Retail orders received after 3 :00 PM local time for Designed Services.
(3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design
Resale Centrex, non-designed UNE-, Unbundled Loops, and non-designed , flow-through
LNP.
(4) Retail orders for comparable non-designed services cannot be received after closing time, so the cutoff
time is essentially the business office closing time.
For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on
holidays, and do not flow through, the application date (and time) is the next, non-weekend
business dayo
Automatic Location Information (ALl) - The feature ofE911 that displays at the Public Safety Answering
Point (PSAP) the street address of the calling telephone number. This feature requires a data storage and
retrieval system for translating telephone numbers to the associated addresso ALl may include Emergency
Service Number (ESN), street address, room or floor, and names of the enforcement, fITe and medical agencies
with jurisdictional responsibility for the address. The Management System (E911) database is used to update
the Automatic E911 Location Infonnation databases.
Bill Date - the date shown at the top of the bill, representing the date on which Qwest begins to close the bill.
Blocking - condition on a telecommunications network where, due to a maintenance problem or an traffic
volumes exceeding trunking capacity in a part of the network, some or all originating or tenninating calls
cannot reach their fmal destinations. Depending on the condition and the part of the network affected, the
network may make subsequent attempts to complete the call or the call may be completely blocked. If the call
is completely blocked, the calling party will have to re-initiate the call attempt.
Business Day - Workdays that Qwest is nonnally open for business. Business Day = Monday through Friday,
excluding weekends and Qwest published Holidays including New Year s Day, Memorial Day, July 4 , Labor
Day, Thanksgiving and Christmas. Individual measurement definitions may modify (typically expanding) this
definition as described in the Notes section of the measurement definition.
Cleared Trouble Report - a trouble report for which the trouble has been cleared, meaning the customer is
back in service
Closed Trouble Report - a trouble report that has been closed out from a maintenance center perspective
meaning the ticket is closed in the trouble reporting system following repair of the troubleo
Code Activation (Opening) - Process by which new NPAINXXs (area code/prefix) is defmed, through
software translations to network databases and switches, in telephone networks. Code activation (openings)
allow for new groups of telephone numbers (usually in blocks of 10 000) to be made available for assignment
to an ILEC's or CLEC's customers, and for calls to those numbers to be passed between carrierso
Common Channel Signaling System 7 (CCSS7) - A network architecture used to for the exchange of
signaling infonnation between telecommunications nodes and networks on an out-of-band basis. Infonnation
exchanged provides for call set-up and supports services and features such as CLASS and database query and
response.
Common Transport - Trunk groups between tandem and end office switches that are shared by more than one
carrier, often including the traffic of both the ILEC and several CLECs.
Completion - The time in the order process when the service has been provisioned and service is available.
Completion Notice - A notification the ILEC provides to the CLEC to infonn the CLEC that the requested
service order activity is complete.
Coordinated Customer Conversion Orders that have a due date negotiated between the ILEC, the CLEC, and
the customer so that work activities can be perfonned on a coordinated basis under the direction of the
receiving carriero
Customer Requested Due Date - A specific due date requested by the customer which is either shorter or
longer than the standard interval or the interval offered by the ILEC.
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Customer Trouble Reports - A report that the carrier providing the underlying service opens when notified
that a customer has a problem with their serviceo Once resolved, the disposition of the trouble is changed to
closed.
Dedicated Transport - A network facility reserved to the exclusive use of a single customer, carrier or pair of
carriers used to exchange switched or special, local exchange, or exchange access traffico
Delayed Order - An order which has been completed after the scheduled due date and/or time.
Directory Assistance Database - database that contains subscriber records used to provide live or
automated operator-assisted directory assistance. Including 411 555-1212, NPA-555-l212.
Directory Listings - Subscriber information used for DA and/or telephone directory publishing,
including name and telephone number, and optionally, the customer s address.
DS-O - Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps, but
occasionally at 56 kbps.
DS-l - Digital Service Levell. Service provided at a digital signal speed of 1.544 Mbps.
DS-3 - Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbpso
Due Date - The date provided on the Finn Order Confmnation (FOe) the lLEC sends the CLEC identifying
the planned completion date for the order.
End Office Switch - A switch from which an end users' exchange services are directly connected and offered.
Final Trunk Groups - interconnection and interoffice trunk groups that do not overflow traffic to other trunk
groups when busy.
Firm Order Confirmation (FOe) - Notice the ILEC sends to the CLEC to notify the CLEC that it has
received the CLECs service request, created a service order, and assigned it a due date.
Flow-Through -The term used to describe whether a LSR electronically is passed from the OSS interface
system to the ILEC legacy system to automatically create a service order. LSRs that do not flow through
require manual intervention for the service order to be created in the ILEC legacy system.
Interval Zone l/Zone 2 - Interval Zone 1 areas are wire centers for which Qwest specifies shorter standard
service intervals than for Interval Zone 2 areas.
Installation - The activity performed to activate a serviceo
Installation Troubles - A trouble, which is identified after service order activity and installation, has
completed on a customer s line. It is likely attributable to the service activity (within a defined time period).
Interconnection Trunks - A network facility that is used to interconnect two switches generally of different
local exchange carriers
Inward Activity - refers to an order for new or additional lines. Change order types for additional lines consist
of all C orders with "I" and "T" action coded line USOCs that represent new or additional lines, including
conversions from retail to CLEC and CLEC to CLEC.
Jeopardy - A condition experienced in the service provisioning process which results potentially in the
inability of a carrier to meet the committed due date on a service order
Jeopardy Notice - The actual notice that the ILEC sends to the.CLEC when a jeopardy has been identified.
lack of Facilities - A shortage of cable facilities identified after a due date has been committed to a
customer, including the GLEG. The facilities shortage may be identified during the inventory
assignment process or during the service installation process, and typically triggers a jeopardy.
Local Exchange Routing Guide (LERG) - A Bellcore master file that is used by the telecom industry to
identify NPA-NXX routing and homing information, as well as network element and equipment designations.
The file also includes scheduled network changes associated with activity within the North American
Numbering Plan (NANP).
Local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area that terminates to
another LEC in a local calling area.
Local Number Portability (formerly defined under Permanent Number Portability and also known as
Long Term Number Portability) - A network technology which allows end user customers to retain their
telephone number when moving their service between local service providers. This technology does not
employ remote call forwarding, but actually allows the customer s telephone number to be moved and
redefmed in the network of the new service provider. The activity to move the telephone number is called
porting.
Local Service Request (LSR) - transaction sent from the CLEC to the ILEC to order services or to request a
change(s) be made to existing services.
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MSA/Non-MSA - Metropolitan Statistical Area is a government derIDed geographic area with a population of
000 or greatero Non-Metropolitan Statistical Area is a government defined geographic area with population
of less than 50 000. Qwest depicts MSA Non-MSA based on NPA NXX. Where a wire center is
predominantly within an MSA, all lines are counted within the MSA.
Mechanized BiIl- A bill that is delivered via electronic transmission.
NXX, NXX Code or Central Office Code - The three digit switch entity indicator that is derIDed by the "
, and "F" digits of a I O-digit telephone number within the NANP. Each NXX Code contains 10 000 station
numberso
Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog residential and business
services. Can include feature capabilities (e., CLASS features).
Projects - Service requests that exceed the line size and/or level of complexity which would allow for the use
of standard ordering and provisioning processeso Generally, due dates for projects are negotiated, coordination
of service installations/changes is required and automated provisioning may not be practical.
Query Types - Pre-ordering infonnation that is available to a CLEC that is categorized according to standards
issued by OBF and/or the FCC.
Ready For Service (RFS) - the status achieved in the installation of a collocation arrangement when all
operational" work has been completed. Operational work consists of the following as applicable to the
particular type of collocation:
Cage enclosure complete;
. DC power is active (including fuses available, BDFB (Battery Distribution Fuse Board) in place, and
cables between the CLEC and power tenninated);
Primary AC outlet in place;
Cable racking and circuit tenninations are complete (e.g. fiber jumpers placed between the Outside Plant
Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving the CLEC)o and
The following items complete, subject to the CLEC having made required payments to Qwest (e., final
payment): (If the required CLEC payments have not been made, the following items are not required for
RFS):
Key turnover made available to CLEc.
APOT/CFA complete, as defined/required in the CLEC's interconnection agreement and
Basic telephone service and other services and facilities complete, if ordered by CLEC in time to be
provided on the scheduled RFS date (per Qwest's published standard installation intervals for such
telephone service).
Ready for Service Date (RFS date) - the due date assigned to a collocation order (typically detennined by
regulatory rulings, contract tenDs, or negotiations with CLEC) to indicate when collocation installation is
scheduled to be ready for service, as defined above.
Reject - A status that can occur to a CLEC submitted local service request (LSR) when it does not meet
certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not included in the
LSR; and (2) content, which occur if invalid data is provided in a fieldo A rejected service request must be
corrected and re-submitted before provisioning can begino
Repeat Report - Any trouble report that is a second (or greater) report on the same telephone number/circuit
ID and at the same premises address within 30 days. The original report can be any category, including
excluded reports, and can carry any disposition code.
Service Group Type - The designation used to identify a category of similar services
, .
, UNE loops.
Service Order - The work order created and distributed in ILECs systems and to ILEC work groups in
response to a complete, valid local service request.
Service Order Type - The designation used to identify the major types of provisioning activities associated
with a local service request.
Standard Interval - The interval that the ILEC publishes as a guideline for establishing due dates for
provisioning a service request. Typically, due dates will not be assigned with intervals shorter than the
standard. These intervals are specified by service type and type of service modification requested. ILECs
publish these standard intervals in documents used by their own service representatives as well as ordering
instructions provided to CLECs in the Qwest Standard Interval Guidelines.
Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior to the
date and time the initial report has a status of "closed.
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Tandem Switch - Switch used to connect and switch trunk circuits between and among Central Office
switches.
Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on
customer s service to the time service is fully restored to the customero
Unbundled Network Element - Platform (UNE-P) - Combinations of network elements, including
both new and conversions, involving POTS (Le., basic services providing dialtone).
Unbundled Loop - The Unbundled Loop is a transmission path between a Qwest Central Office
Distribution Frame, or equivalent, and the Loop Demarcation Point at an end user premiseso Loop
Demarcation Point is defined as the point where Qwest owned or controlled facilities cease, and
CLEC, end user, owner or landlord ownership of facilities begins.
Usage Data - Data generated in network nodes to identify switched call data on a detailed or summarized
basis. Usage data is used to create customer invoices for the calls.
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GLOSSARY OF ACRONYMS
ACRONYM DESCRIPTION
ACD Automatic Call Distributor
ADSL Asymmetric Digital Subscriber Line
ALl Automatic Line Information (for 911/E91l systems)
ASR Service Request (processed via Exact system)
BRl Basic Rate Interface (type ofISDN service)
CABS Carrier Access Billing System
CKT Circuit
CLEC Competitive Local Exchange Carrier
Central Office
CPE Customer Premises Equipment
CRlS Customer Record Information System
CSR Customer Service Record
Directory Assistance
Decibel
Database
DSO Digital Service 0
DS1 Digital Service 1
DS3 Digital Service 3
E911 MS E9ll Management System
EAS Extended Area Service
EB-Electronic Bonding - Trouble Administration
ED!Electronic Data Interchange
EELS Enhanced Extended Links
Emergency Services (for 91l/E911)
FOC Finn Order Confmnation
GUI Graphical User Interface
HDSL High-bit-rate Digital Subscriber Line
HICAP High Capacity Digital Service
IEC Interexchange Carrier
ILEC Incumbent Local Exchange Carrier
INP Interim Number Portability
10F Interoffice Facilities (refers to trunk facilities located between
Qwest central offices)
ISDN Integrated Services Digital Network
lMA Interconnect Mediated Access
LATA Local Access Transport Area
LERG Local Exchange Routing Guide
LIDB Line Identification Database
LIS Local Interconnection Service Trunks
LNP Long Term Number Portability
LSR Local Service Request
Service Order Types - - N (new), T (to or transfer), C (change)
NANP North American Numbering Plan
NDM Network Data Mover
NPAC Number Portability Administration Center
NXX Telephone number prefix
OBF Ordering and Billing Forum
OOS Out of service (type of trouble condition)
OSS Operations-al Support Systems
PBX Private Branch Exchange
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ACRONYM DESCRIPTION
PON Purchase Order Number
POTS Plain Old Telephone Service
PRl Primary Rate Interface (type ofISDN service)
RFS Ready for Service (refers to collocation projects)
SOP Service Order Processor
SOT Service Order Type
SS7 Signaling System 7
STP Signaling Transfer Point
Telephone Number
UDIT Unbundled Dedicated Interoffice Transport
UNE Unbundled Network Element
UNE-Unbundled Network Element - Platfonn
VRU Voice Response Unit
WFA Work Force Administration
XDSL (x) Digital Subscriber Line. (The "" prefix refers to DSL
generically. An "" replaced by an "A" refers to Asymmetric DSL
and by an "H" refers to High-bit-rate DSL.)
Graphical User Interface
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Force Majeure
Neither Party shall be liable for any delay or failure in performance of any part of this
Agreement from any cause beyond its control and without its fault or negligence including,
without limitation , acts of nature, acts of civil or military authority, government regulations
embargoes, epidemics, terrorist acts , riots, insurrections, fires , explosions , earthquakes, nuclear
accidents, floods , work stoppages, power blackouts, volcanic action , other major environmental
disturbances , or unusually severe weather conditions (collectively, a Force Majeure Event).
Inability to secure products or services of other Persons or transportation facilities or acts or
omissions of transportation carriers shall be considered Force Majeure Events to the extent any
delay or failure in performance caused by these circumstances is beyond the Party s control and
without that Party s fault or negligence. The Party affected by a Force Majeure Event shall give
prompt notice to the other Party, shall be excused from performance of its obligations hereunder
on a Day to Day basis to the extent those obligations are prevented by the Force Majeure
Event, and shall use reasonable efforts to remove or mitigate the Force Majeure Event. In the
event of a labor dispute or strike the Parties agree to provide service to each other at a level
equivalent to the level they provide themselves.
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Dispute Resolution
If any claim , controversy or dispute between the Parties, their agents, employees
officers, directors or affiliated agents should arise, and the Parties do not resolve it in the
ordinary course of their dealings (the "Dispute ), then it shall be resolved h accordance with thisSection. Each notice of default , unless cured within the applicable cure period , shall be
resolved in accordance herewith. Dispute resolution under the procedures provided in this
Section 1.18 shall be the preferred , but not the exclusive remedy for all disputes between Qwest
and CLEC arising out of this Agreement or its breach. Each Party reserves its rights to resort to
the Commission or to a court, agency, or regulatory authority of competent jurisdiction. Nothing
in this Section 1.18 shall limit the right of either Qwest or CLEC , upon meeting the requisite
showing, to obtain provisional remedies (including injunctive relief) from a court before, during or
after the pendancy of any arbitration proceeding brought pursuant to this Section 1.18.
However, once a decision is reached by the Arbitrator, such decision shall supersede any
provisional remedy.
At the written request of either Party (the Resolution Request), and prior to any
other formal dispute resolution proceedings, each Party shall within seven (7) calendar Days
after such Resolution Request designate a vice-presidential level employee or a representative
with authority to make commitments to review, meet, and negotiate , in good faith, to resolve the
Dispute. The Parties intend that these negotiations be conducted by non-lawyer, business
representatives, and the locations, format , frequency, duration , and conclusions of these
discussions shall be at the discretion of the representatives. By mutual agreement, the
representatives may use other procedures, such as mediation , to assist in these negotiations.
The discussions and correspondence among the representatives for the purposes of these
negotiations shall be treated as Confidential Information developed for purposes of settlement
and shall be exempt from discovery and production , and shall not be admissible in any
subsequent arbitration or other proceedings without the concurrence of both of the Parties.
If the vice-presidential level representatives or the designated representative with
authority to make commitments have not reached a resolution of the Dispute within fifteen (15)
calendar Days after the Resolution Request (or such longer period as agreed to in writing by the
Parties), or if either Party fails to designate such vice-presidential level representative or their
representative with authority to make commitments within seven (7) calendar Days after the
date of the Resolution Request, then either Party may request that the Dispute be settled by
arbitration. Notwithstanding the foregoing, a Party may request that the Dispute be settled by
arbitration two (2) calendar Days after the Resolution Request pursuant to the terms of Section1. In any case, the arbitration proceeding shall be conducted by a single arbitrator
knowledgeable about the Telecommunications industry unless the Dispute involves amounts
exceeding five million ($5 000 000) in which case the proceeding shall be conducted by a panel
of three (3) arbitrators , knowledgeable about the Telecommunications industry. The arbitration
proceedings shall be conducted under the then-current rules for commercial disputes of the
American Arbitration Association (AAA) or J.A.M.S.lEndispute, at the election of the Party that
initiates dispute resolution under this Section 1.3. Such rules and procedures shall apply
notwithstanding any part of such rules that may limit their availability for resolution of a Dispute.
The Federal Arbitration Act, 9 U.C. Sections 1-, not state law, shall govern the arbitrability
of the Dispute. The arbitrator shall not have authority to award punitive damages. The
arbitrator s award shall be final and binding and may be entered in any court having jurisdiction
thereof. Each Party shall bear its own costs and attorneys' fees , and shall share equally in the
fees and expenses of the arbitrator. The arbitration proceedings shall occur in the Denver
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Colorado metropolitan area or in another mutually agreeable locationo It is acknowledged that
the Parties , by mutual , written agreement, may change any of these arbitration practices for a
particular, some, or all Dispute(s). The Party which sends the Resolution Request must notify
the Secretary of the Commission of the arbitration proceeding within forty-eight (48) hours of the
determination to arbitrate.
All expedited procedures prescribed by the AAA or J.A.M.SJEndispute
rules, as the case may be, shall apply to Disputes affecting the ability of a Party
to provide uninterrupted, high quality services to its End User Customers, or as
otherwise called for in this Agreement. A Party may seek expedited resolution of
a Dispute if the vice-presidential level representative, or other representative with
authority to make commitments , have not reached a resolution of the Dispute
within two (2) calendar Days after the Resolution Request. In the event the
Parties do not agree that a service affecting Dispute exists , the Dispute
resolution shall commence under the expedited process set forth in this Section
, however, the first matter to be addressed by the Arbitrator shall be the
applicability of such process to such Dispute.
There shall be no discovery except for the exchange of documents
deemed necessary by the Arbitrator to an understanding and determination of
the Disputeo Qwest and CLEC shall attempt, in good faith, to agree on a plan for
such document discovery. Should they fail to agree, either Qwest or CLEC may
request a joint meeting or conference call with the Arbitrator. The Arbitrator shall
resolve any Disputes between Qwest and CLEC, and such resolution with
respect to the need , scope, manner, and timing of discovery shall be final and
binding.
3 Arbitrator s Decision
The Arbitrator s decision and award shall be in writing and
shall state concisely the reasons for the award, including the Arbitrator
findings of fact and conclusions of law.
An interlocutory decision and award of the Arbitrator
granting or denying an application for preliminary injunctive relief may
be challenged in a forum of competent jurisdiction immediately, but no
later than ten (10) business days after the appellant's receipt of the
decision challenged. During the pendency of any such challenge, any
injunction ordered by the Arbitrator shall remain in effect, but the
enjoined Party may make an application to the Arbitrator for appropriate
security for the payment of such costs and damages as may be
incurred or suffered by it if it is found to have been wrongfully enjoined
if such security has not previously been ordered. If the authority of
competent jurisdiction determines that it will review, a decision granting
or denying an application for preliminary injunctive relief, such review
shall be conducted on an expedited basis.
3.4 To the extent that any information or materials disclosed in the course of
an arbitration proceeding contain proprietary, trade secret or Confidential
Information of either Party, it shall be safeguarded in accordance with the
Nondisclosure or Confidentiality Section of CLEC Agreement, or if the Parties
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mutually agree , such other appropriate agreement for the protection of
proprietary, trade secret or Confidential Information that the Parties negotiate.
However, nothing in such negotiated agreement shall be construed to prevent
either Party from disclosing the other Party s information to the Arbitrator in
connection with or in anticipation of an arbitration proceeding, provided , however
that the Party seeking to disclose the information shall first provide fifteen (15)
calendar Days notice to the disclosing Party so that that Party, with the
cooperation of the other Party, may seek a protective order from the arbitrator.
Except as the Parties otherwise agree , or as the Arbitrator for good cause orders
the arbitration proceedings , including hearings, briefs , orders, pleadings and
discovery shall not be deemed confidential and may be disclosed at the
discretion of either Party, unless it is subject to being safeguarded as proprietary,
trade secret or Confidential Information, in which event the procedures for
disclosure of such information shall apply.1.4 Should it become necessary to resort to court proceedings to enforce a Party
compliance with the dispute resolution process set forth herein , and the court directs or
otherwise requires compliance herewith , then all of the costs and expenses, including its
reasonable attorney fees , incurred by the Party requesting such enforcement shall be
reimbursed by the non-complying Party to the requesting Part
No Dispute, regardless of the form of action , arising out of this Agreement, may be
brought by either Party more than two (2) years after the cause of action accrues.
Nothing in this Section is intended to divest or limit the jurisdiction and authority of
the Commission or the FCC as provided by state and federal law.
In the event of a conflict between this Agreement and the rules prescribed by the
AAA or J.A.M.S.lEndispute, this Agreement shall be controlling.
This Section does not apply to any claim , controversy or Dispute between the Parties
their agents, employees , officers, directors or affiliated agents concerning the misappropriation
of use of intellectual property rights of a Party, including, but not limited to, the use of the
trademark, tradename, trade dress or service mark of a Party.
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