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HomeMy WebLinkAboutIdaho-3rd-Revised-SGAT-Exhibit-C-5-24-02-clean.doc 1.0 Unbundled Loops, Line Sharing and Line Splitting Service Interval Table: (a) Established Service Intervals 2/4 Wire Analog (Voice Grade): a) 1-8 lines Five (5) business days b) 9-16 lines Six (6) business days c) 17-24 lines Seven (7) business days d) 25 or more ICB (b) Established Service Intervals for 2/4 Wire Non-Loaded Loops, and ADSL Compatible Loops that do not require conditioning: a) 1-8 lines Five (5) business days b) 9-16 lines Six (6) business days c) 17-24 lines Seven (7) business days d) 25 or more ICB (c) Established Service Intervals for xDSL-I/ BRI ISDN Capable Loops that do not require conditioning: a) 1-8 lines Five (5) business days b) 9-16 lines Six (6) business days c) 17-24 lines Seven (7) business days d) 25 or more ICB (d) Established Service Intervals for existing DS-1 Capable Loops, DS1 Capable Feeder Loop: a) 1 – 24 lines Nine (9) business days b) 25 or More ICB (e) Established Service Intervals for existing DS3 Capable Loops: a) 1-3 lines Seven (7) business days b) 4 or more ICB (f) Established Service Intervals for Line Sharing and Line Splitting that do not require conditioning: a) 1-24 lines Three (3) business days d) 25 or More Three (3) business days (g) Conditioned Loops for 2/4 Wire Non-Loaded Loops, ADSL Compatible, Basic Rate ISDN Capable, xDSL-I Capable Loops, Line Sharing and Line Splitting: a) 1-8 lines Fifteen (15) business days b) 9 or more ICB (h) Established Repair Intervals for Basic 2-wire Analog Loops, Line Sharing, Line Splitting, and Shared Distribution Loop: Twenty-four (24) hours OSS Forty-eight (48) hours AS (i) Established Repair Intervals for 4-wire Analog Loops, 2/4 Wire Non-Loaded Loops, Basic Rate ISDN Capable Loops, and ADSL Compatible Loops, xDSL-I Capable Loops, DS1 Capable Loops, DS3 Capable Loops, and Ocn Capable Loops: Four (4) hours (j) Quick Loop a) 1 to 24 Lines Three (3) business days b) 25 or more Lines ICB Quick Loop with Number Portability a) 1 to 8 Lines Three (3) business days b) 9 to 24 Lines Four (4) business days c) 25 or more Lines ICB (k) OCn Loop 1 or more Lines ICB (l) Shared Distribution Loop 1 or more Lines Five (5) business days (M) Established Service Intervals for 2/4 wire Distribution and Non-loaded Distribution Loop 1 or more Lines Two (2) business days or Appointment Scheduler 2.0 Unbundled Dedicated Interoffice Transport (UDIT) Service Interval Table: Product Services Ordered Installation Commitments Repair Commitments UDIT, EUDIT, UCCRE DS0 1 to 8 Zone 1: Five (5) business days Zone 2: Six (6) business days Four (4) hrs. Zone 1 Four (4) hrs. Zone 2 9 to 16 Zone 1: Six (6) business days Zone 2: Seven (7) business days Four (4) hrs. Zone 1 Four (4) hrs. Zone 2 17 to 24 Zone 1: Seven (7) business days Zone 2: Eight (8) business days Four (4) hrs. Zone 1 Four (4) hrs. Zone 2 25 or more ICB ICB DS1 1 to 8 Zone 1: Five (5) business days Zone 2: Eight (8) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 9 to 16 Zone 1: Six (6) business days Zone 2: Nine (9) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 17 to 24 Zone 1: Seven (7) business days Zone 2: Ten (10) business days Four (4) hrs Zone1 Four (4) hrs Zone 2 25 or more ICB Four (4) hrs DS3 1 to 3 Circuits Zone 1: Seven (7) business days Zone 2: Nine (9) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 4 or more Circuits ICB Four (4) hrs OC3 and Higher 1 or more Circuits ICB Four (4) hrs 3.0 Unbundled Local Switching Service Interval Table: Product Services Ordered Installation Commitments Repair Commitments Unbundled Switching Unbundled Switching – Line Side Analog With Line Class Code (LCC) already supported in requested switch. 1 to 8 Zone 1: Five (5) business days Zone 2: Six (6) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 9 to 16 Zone 1: Six (6) business days Zone 2: Seven (7) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 17 to 24 Zone 1: Seven (7) business days Zone 2: Eight (8) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 25 or more ICB Twenty-four (24) hrs. Unbundled Switching – Line Side Analog – Existing – Vertical Feature(s) (Features change without inward line activity and not impacting the design of the circuit.) 1 to 19 Two (2) business days Twenty-four (24) hrs. OOS Forty-eight (48) hrs. AS 20 to 39 Four (4) business days Twenty-four (24) hrs. OOS Forty-eight (48) hrs. AS 40 or more ICB Twenty-four (24) hrs. OOS Forty-eight (48) hrs. AS Unbundled Switching –New Line Class Code (LCC) ordered through customized routing ICB Twenty-four (24) hrs. Unbundled Switching – BRI-ISDN Line-side Port. With a QWEST standard configuration and Line Class Code (LCC) already supported in the requested switch 1 to 4 Lines Zone 1: Seven (7) business days Zone 2: ICB Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 5 or more ICB Twenty-four (24) hrs. Unbundled Switching – BRI-ISDN Line-side Port. With non-standard configuration and Line Class Code (LCC) already supported in the requested switch 1 to 4 Lines Zone 1: Seventeen (17) business days (includes 10 days for complex translations.) Zone 2: ICB Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 5 or more ICB Twenty-four (24) hrs. Unbundled Switching – DS1 Trunk Port 1 to 8 Ports Zone 1: Five (5) business days Zone 2: Six (6) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 9 to 16 Ports Zone 1: Six (6) business days Zone 2: Seven (7) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 17 to 24 Ports Zone 1: Seven (7) business days Zone 2: Eight (8) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 25 or more Ports ICB Twenty-four (24) hrs. Unbundled Switching – Message Trunk Groups Translation questionnaire required Routing to trunks is ordered separately as Customized Routing DS1 trunk port & UDIT in place. Zone 1: 1 to 24 Seven (7) business days Twenty-four (24) hrs. 25 to 48 Eight (8) business days Twenty-four (24) hrs. 49 to 72 Ten (10) business days Twenty-four (24) hrs. 73 to 96 Twelve (12) business days Twenty-four (24) hrs. 97 to 120 Fourteen (14) business days Twenty-four (24) hrs. 121 to 144 Fifteen (15) business days Twenty-four (24) hrs. 145 to 168 Sixteen (16) business days Twenty-four (24) hrs. 169 to 240 Eighteen (18) business days Twenty-four (24) hrs. 241 or more ICB Twenty-four (24) hrs. Zone 2: 1 to 24 Eighteen (18) business days Twenty-four (24) hrs. 25 to 72 Nineteen (19) business days Twenty-four (24) hrs. 73 to 120 Twenty (20) business days Twenty-four (24) hrs. 121 or more ICB Twenty-four (24) hrs. Unbundled Switching – Two Way and DID Equivalent Group (add/change/increase) DS1 trunk port in place 1 to 8 Trunks Zone 1: Five (5) business days Zone 2: Six (6) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 9 to 16 Trunks Zone 1: Six (6) business days Zone 2: Seven (7) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs Zone 2 17 to 24 Trunks Zone 1: Seven (7) business days Zone 2: Eight (8) business days Twenty-four (24) hrs. Zone 1 Twenty-four (24) hrs. Zone 2 25 or more Trunks ICB Twenty-four (24) hrs. Unbundled Switching – PRI-ISDN Capable Trunk-Side DS1 Trunk port in place 1 to 8 Zone 1: Five (5) business days Zone 2: Six (6) business days 4 hrs. Zone 1 4 hrs. Zone 2 9 to 16 Zone 1: Six (6) business days Zone 2: Seven (7) business days 4 hrs. Zone 1 4 hrs. Zone 2 17 to 24 Zone 1: Seven (7) business days Zone 2: Eight (8) business days Four (4) hrs. Zone 1 Four (4) hrs. Zone 2 25 or more ICB Four (4) hrs. Unbundled Packet Switching Design changes – 8 Business days Non-design changes – 5 Business days Service changes – 5 Business days New service request – 10 Business days Twenty-four (24) hrs 4.0 Unbundled Dark Fiber Interval Table: Installation Guidelines apply where facilities/network capacity is in place, on Qwest-owned, in region facilities. Where non-Qwest locations are involved, intervals are handled on an Individual Case Basis – (ICB). Product Activity/ Features Services Ordered FOC Guidelines Installation Guidelines Repair Guidelines Dark Fiber Initial Records Inquiry (IRI) (simple & complex) N/A Ten (10) business days N/A Field Verification And Quote Preparation (FVQP) N/A Twenty (20) business days N/A Provisioning (non- FVQP requests) N/A Twenty (20) business days 5.0 Unbundled Network Elements Platform (UNE-P) Service Interval Table: For UNE-P POTS, Saturday due dates are available under the following circumstances: The Saturday Desired Due Date (DDD) must be at least the standard interval. For dispatched orders, a Saturday appointment must be available and reserved in Appointment Scheduler. For UNE-P POTS non-dispatched orders, Saturday is counted as part of the standard installation interval, even if a Saturday due date is not desired. For example: when the standard interval is 2 (two) business days, an LSR submitted on a Friday morning may have a due date as early as the following Monday. Product Services Ordered Installation Commitments Repair Commitments UNE-P POTS New Installs, Address Changes, or Change Requests adding new lines.Facility Check indicates "AVAILABLE (SDT)" and DISPATCH "NO" Three (3) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS Forty-eight (48) Addition, removal, or change of CO Features, PIC/LPIC change, number changes without inward line activity, or hunting changes without inward line activity Three (3) Business Days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P POTS Suspend/Restore Deny/Restore Customers with service placed on “vacation” Next Business Day (includes Saturday) Twenty-four (24) hrs OOS 48 hrs AS Treatment for Non-payment issues Same Business Day if request received before noon MT, otherwise next business day (includes Saturday) Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P POTS New Installs, Address Changes, Changes with inward line activity Facility Check indicates “AVAILABLE DISP. REQ” and DISPATCH “YES” Next available due date as indicated by Appointment Scheduler Note: Appointment Scheduler minimum default interval is 3 (Three) Business Days. Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P POTS Directory Listings Changes – Simple (Non-complex) Listings - Simple Straight Line and/or Straight-Line Under (SLU) Listings Same business day Conversion as Specified Retail, Resale, or UNE-P POTS to UNE-P POTS Depends on changes requested. For instance, addition of another line would follow New Installs guidelines. Twenty-four (24) hrs OOS Forty-eight (48) hrs AS Conversions to UNE-P POTS- UNE-P POTS to UNE-P POTS - Conversion as Is 1 to 39 Lines Same Business Day if received before noon MT, or Next Business Day if received later than noon MT. Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Line Splitting – UNE-P POTS to UNE-P POTS with Line Splitting - Conversion As Specified 3 business days 24 hrs OOS Forty-eight (48) hrs AS UNE-P Line Splitting – POTS Residence or POTS Business with Line Sharing to UNE-P POTS with Line Splitting - Conversion as Specified 3 business days UNE-P PBX New Install, Conversion As Specified, Changes (ex. PIC/LPIC or feature changes, etc.), and Suspend/Restore 1 to 8 Trunks Zone 1: Five (5) Business Days Zone 2: Six (6) business days Four (4) hrs 9 to 16 Trunks Zone 1; Six (6) business days Zone 2: Seven (7) business days Four (4) hrs 17 to 24 Trunks Zone 1: Seven (7) business days Zone 2: Eight (8) business days Four (4) hrs 25 or more Trunks ICB Four (4) hrs business days business days business days UNE-P DSS T1 Facility Installation 1 to 3 Facilities Nine (9) business days Four (4) hrs 4 to 6 Facilities Twelve (12) business days Four (4) hrs 7 to 9 Facilities Thirteen (13) business days Four (4) hrs 10 to 12 Facilities Seventeen (17) business days Four (4) hrs Product Services Ordered Installation Commitments Repair Commitments UNE-P DSS Trunk Installation when ordered with new T1 Facility (Note: The number of facilities ordered drives the due dates for both facilities and trunks. 1 to 3 Facilities Twelve (12) business days Four (4) hrs 4 to 6 Facilities Sixteen (16) business days Four (4) hrs 7 to 9 Facilities Twenty (20) business days Four (4) hrs 10 to 12 Facilities Twenty four (24) business days Four (4) hrs Conversions to UNE-P DSS- As Is Conversion As Specified Five (5) business Days Four (4) hrs See intervals for type of change requested Four (4) hrs UNE-P DSS- Add/Change Trunks on existing facilities 1 to 8 Trunks Five (5) business Days Four (4) hrs 9 to 16 Trunks Six (6) business days Four (4) hrs 17 to 24 Trunks Seven (7) business days Four (4) hrs Each Additional 8 Trunks One (1) business Day for each Four (4) hrs UNE-P ISDN BRI New Installs, Address Changes, Change to add Loop (N2Q) 1 to 10 Loops Thirteen (13) business days Twenty-four (24) hrs 11 or more Loops ICB Twenty-four (24) hrs UNE-P ISDN BRI Add or Change Feature(s), Add Primary Directory Number (PDN ) to established Loop (N2Q), Add Call Appearance 1 to 10 Loops Three (3) business days Twenty-four (24) hrs 11 or more Loops ICB Twenty-four (24) hrs Conversion to UNE-P ISDN BRI- Conversion As Is 1 to 10 Loops Three (3) business days Twenty-four (24) hrs 11 or more Loops ICB Twenty-four (24) hrs Conversion to UNE-P ISDN BRI- Conversion As Specified 1 to 10 Loops Three (3) business days if a Loop is not involved (or) Thirteen (13) business days if a Loop is added or changed Twenty-four (24) hrs 11 or more Loops ICB Twenty-four (24) hrs UNE-P ISDN PRI ‘New’- New Facility and Associated Trunks (With this activity, the number of facilities ordered drives the due dates for both facilities and trunks. See table below.) 1 to 3 Nine (9) business days Four (4) hrs 4 to 6 7 to 9 10 to 12 Over 12 Twelve (12) business days Thirteen (13) business Seventeen (17) business Add 4 business days for each additional 3 facilities (13-16=21 days, 17-20=25 days, etc.) Four (4) hrs UNE-P ISDN PRI ‘New’- Trunks 1 to 3 Trunks Twelve (12) business days Four (4) hrs 4 to 6 Trunks Sixteen (16) business days Four (4) hrs 7 to 9 Trunks Twenty (20) business days Four (4) hrs 10 to 12 Trunks Twenty-four (24) business days Four (4) hrs 13 or more Trunks Facility due date plus 5 days Four (4) hrs Product Services Ordered Installation Commitments Repair Commitments Conversion to UNE-P ISDN PRI- As Specified As Is See intervals for type of change requested Four (4) hrs Five (5) business days Four (4) hrs UNE-P ISDN PRI- Add/Change Trunks on Existing Facility 1 to 8 Five (5) business daysbusiness days Four (4) hrs 9 to 16 Six (6) business days Four (4) hrs 17 to 24 Seven (7) business days Four (4) hrs Over 25 ICB Four (4) hrs UNE-P Centrex 21 - Non Designed- Conversions as Specified Five (5) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex 21 - Non Designed- New Installations, Address Changes, and Change Requests adding new lines [Facility check indicates “Available Dispatch Required” and Dispatch “Yes”.] Next available due date as indicated by Appointment Scheduler Note: Appointment Scheduler minimum default interval is 3 (Three) business days. Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] Common Block Configuration Required - Establish Common Block 1 to 21 Lines - No Optional Features Twenty (20) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS 1 to 21 Lines - w/ Optional Features (i.e., ARS, DFIs, SMDR, UCD, etc.) ICB Twenty-four (24) hrs OOS Forty-eight (48) hrs AS 22 or more Lines with or without Optional Features ICB Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] Common Block Configuration Required - Feature Additions requiring Common Block activity per Common Block 1 to 10 Lines Twenty (20) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS 11 or more Lines ICB Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] Common Block Configuration Required - Line Class Codes (LCCs)/ CAT/NCOS/DPAT additions/changes requiring Common Block work. Per Common Block (must be existing Line Class Codes(LCCs)/ CAT/NCOS/DPAT) Five (5) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS If new LCC/CAT/NCOS or DPAT Twenty (20) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] Common Block Configuration Required - Centrex Management System (CMS) New Common Blocks & Cust ID’s (lines installed at the same time the Common Block is installed) Twenty (20) business days (after the initial Common Block & associated lines are installed) N/A UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] Common Block Configuration Required - Designed Services subsequent to initial Common Block installation Tie Lines/DFI/FX Thirteen (13) business days (may be longer due to facility due date requirements) Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] No Common Block Configuration Required - Centrex Management System (CMS) Network Access Registers (NARs) Additional/New Station Lines to be added to CMS Five (5) business days after line is installed N/A Additions Five (5) business days N/A Change from Non Blocked to Blocked Service ICB N/A Product Services Ordered Installation Commitments Repair Commitments UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] No Common Block Configuration Required - Station Lines (subsequent to the establishment of the Common Block) Includes: Conversions New Lines Moves NOTE: On conversions, numbers are “chipped” into the Common Block at the time of installation. 1 to 10 Lines per location Five (5) business days or Next available due date thereafter as indicated by Appointment Scheduler. Twenty-four (24) hrs OOS Forty-eight (48) hrs AS 11 to 20 Lines per location Ten (10) business days or Next available due date thereafter as indicated by Appointment Scheduler. Twenty-four (24) hrs OOS Forty-eight (48) hrs AS 21 or more Lines per location ICB Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] No Common Block Configuration Required Line Feature changes/additions/ Removals 1 to 19 Lines Three (3) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS 20 or more Lines ICB Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] No Common Block Configuration Required Designed Services subsequent to initial Common Block installation Tie Lines/DFI/FX Thirteen (13) business days (may be longer due to facility due date requirements) Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] No Common Block Configuration Required Automatic Route Selection (ARS) Subsequent to Common Block Installation Twenty (20) business days (may be longer if the activation of ARS is tied to a Private Line facility installation) Twenty-four (24) hrs OOS Forty-eight (48) hrs AS Changes to Patterns: 1 to 25 changes 26 to 50 changes 51 or more changes business days: Five (5) days Ten (10) days Twenty (20) days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS Adding new Patterns Twenty (20) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] No Common Block Configuration Required Uniform Call Distribution (UCD) Per Request Thirteen (13) business days Twenty-four (24) hrs OOS Forty-eight (48) hrs AS UNE-P Centrex Plus / UNE-P Centron [Centron is MN only] No Common Block Configuration Required Additional Numbers subsequent to initial Common Block installation NOTE: Additional numbers are “chipped” into the Common Block at the time of request. Blocks (No limit on amount of numbers.) Five (5) business days N/A 6.0 Enhanced Extended Loop Service Interval Table (EEL): Product Services Ordered Installation Commitments Repair Commitments Enhanced Extended Loop (EEL)- DS0 or Voice Grade Equivalent 1 to 8 Zone 1: Five (5) business days Zone 2: Six (6) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 9 to 16 Zone 1: Six (6) business days Zone 2: Seven (7) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 17 to 24 Zone 1: Seven (7) business days Zone 2: Eight (8) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 25 or more ICB Four (4) hrs Enhanced Extended Loop (EEL) – DS1 1 to 8 Zone 1: Five (5) business days Zone 2: Eight (8) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 9 to 16 Zone 1: Six (6) business days Zone 2: Nine (9) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 17 to 24 Zone 1: Seven (7) business days Zone 2: Ten (10) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 25 or more ICB Four (4) hrs Enhanced Extended Loop (EEL) – DS3 1 to 3 Circuits Zone 1: Seven (7) business days Zone 2: Nine (9) business days Four (4) hrs Zone 1 Four (4) hrs Zone 2 4 or more Circuits ICB Four (4) hrs Enhanced Extended Loop Conversions (EEL-C) – Private Line (PLTS) - Conversion as is ICB Twenty-four (24) hrs OOS Forty-eight (48) hrs AS * Installation Guidelines apply where facilities/network capacity is in place. Where facilities/network capacity are not in place, intervals are handled on an Individual Case Basis (ICB). EXHIBIT C SERVICE INTERVAL TABLES Qwest Idaho SGAT Third Revision, Exhibit C May 24, 2002 Page 17