Qwest 272 AUP Report 06-19-06.pdf

r Ernst & Young LLP
Suite 3300
370 17th Street
Denver, Colorado 80202-5663

r Phone: [phone]
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A Member Practice of Ernst & Young Global
June 9, 2006

Ms. Marlene H. Dortch
Secretary
Federal Communications Commission
Office of the Secretary
9300 East Hampton Drive
Capitol Heights, Maryland 20743

Section 272 Biennial Report for Qwest Communications International, Inc.
EB Docket No. 03-198

Dear Ms. Dortch:

Pursuant to Section 31(e) of the “General Standard Procedures for Biennial Audits Under
Section 272 of the Communications Act of 1934, as amended” in the above referenced matter,
Ernst & Young is filing our Report of Independent Accountants on Applying Agreed-Upon
Procedures with the following appendices:

• Appendix A – Results of Agreed-Upon-Procedures
• Appendix B – General Standard Procedures for Biennial Audits Required Under Section
272 of the Communications Act of 1934, As Amended, Final Procedures, June 1, 2006
• Appendix C – Comments from Qwest Communications International, Inc.

This document will also be filed electronically through the Federal Communication
Commission’s Electronic Comment Filing System.

Sincerely,

Deena Clausen
Executive Director

cc: Arizona Corporation Commission North Dakota Public Regulation Commission
Colorado Public Utilities Commission Oregon Public Utility Commission
Idaho Public Utilities Commission South Dakota Public Utilities Commission
Iowa Utilities Board Utah Public Service Commission
Minnesota Public Utilities Commission Washington Utilities & Transportation Commission
Montana Public Service Commission Wyoming Public Service Commission
Nebraska Public Service Commission Qwest Communications International, Inc.
New Mexico Public Regulation Commission

Q W E S T C O M M U N I C A T I O N S I N T E R N A T I O N A L , I N C .
Report of Independent Accountants on Applying Agreed-Upon Procedures
June 5, 2006

Binder 1

i

Table of Contents

Report of Independent Accountants on Applying Agreed-Upon Procedures............................ 1

Appendix A – Results of Agreed-Upon Procedures

OBJECTIVE I. Determine whether the separate affiliate required under
section 272 of the Act has operated independently of the Bell operating
company (BOC)............................................................................................................. 1

OBJECTIVE II. Determine whether the separate affiliate required under
section 272 of the Act has maintained books, records and accounts
in the manner prescribed by the Commission that are separate from the
books, records and accounts maintained by the BOC. .................................................. 7

OBJECTIVE III. Determine whether the separate affiliate required under
section 272 of the Act has officers, directors and employees that are separate
from those of the BOC................................................................................................... 8

OBJECTIVE IV. Determine that the separate affiliate required under
section 272 of the Act has not obtained credit under any arrangement that would
permit a creditor, upon default, to have recourse to the assets of the BOC................... 9

OBJECTIVE V. Determine whether the separate affiliate required under
section 272 of the Act has conducted all transactions with the BOC on an
arm’s length basis with the transactions reduced to writing and available
for public inspection ...................................................................................................... 10

OBJECTIVE VI. Determine whether or not the BOC has accounted for all
transactions with the separate affiliate in accordance with the accounting
principles and rules approved by the Commission........................................................ 10

OBJECTIVE VII. Determine whether or not the BOC has discriminated
between the separate affiliate and any other entity in the provision or procurement
of goods, services, facilities and information, or the establishment of standards.......... 25

ii

OBJECTIVE VIII. Determine whether or not the BOC and an affiliate subject
to section 251(c) of the Act have fulfilled requests from unaffiliated entities
for telephone exchange service and exchange access within a period no longer
than the period in which it provides such telephone exchange service and
exchange access to itself or its affiliates........................................................................ 39

OBJECTIVE IX. Determine whether or not the BOC and an affiliate subject
to section 251(c) of the Act have made available facilities, services or
information concerning its provision of exchange access to other providers of
interLATA services on the same terms and conditions as it has to its
affiliate required under section 272 that operates in the same market........................... 44

OBJECTIVE X. Determine whether or not the BOC and an affiliate subject to
section 251(c) of the Act have charged its separate affiliate under section 272,
or imputed to itself (if using the access for its provision of its own services),
an amount for access to its telephone exchange service and exchange access
that is no less than the amount charged to any unaffiliated interexchange carriers
for such service.............................................................................................................. 48

OBJECTIVE XI. Determine whether or not the BOC and an affiliate subject to
section 251(c) of the Act have provided any interLATA facilities or services
to its interLATA affiliate and made available such services or facilities to all
carriers at the same rates and on the same terms and conditions, and allocated
the associated costs appropriately.................................................................................. 50

Procedures for Subsequent Events................................................................................. 53

Follow-Up Procedures on the Prior Engagement .......................................................... 54

iii

Total
Number
Listing of Appendix A Attachments Of Pages

Attachment A-1, Objective V/VI-5, Affiliate Agreements Tested in Objective
V/VI-5 That Were Posted to the Qwest Internet Site More than 10 Days
After Test Date................................................................................................... 1

Attachment A-2, Objective V/VI-5, Additional Management Disclosures of Late
Posted Section 272 Affiliate Agreements During the Engagement Period ....... 1

Attachment A-3, Objective V/VI-6a, Differences Noted in the Rates Billed from
The Qwest BOC to Section 272 Affiliates for Non-Tariffed Services
Not Made Available to Third Parties................................................................. 1

Attachment A-4, Objective V/VI-6b, Differences Noted in the Rates Billed from
The Qwest BOC to Section 272 Affiliates for Non-Tariffed Services
Made Available to Third Parties........................................................................ 1

Attachment A-5, Objective VII-4a, Documentation Provided by the Qwest BOC
Regarding Billing Systems’ Internal Controls Related to Section 272
and Non-Discriminatory Billing........................................................................ 5

Attachment A-6, Objective VII-4a, Differences Noted in the Rates Included in
the Rate Tables Compared to the Rates in Applicable Tariffs or Contracts...... 4

Attachment A-7, Objective VIII-4, Qwest Corporation Section 272(e)(1)
Performance Measurement Results (Included in Binder 2)............................196
Arizona....................................................................................Page 1
Colorado................................................................................Page 15
Idaho .....................................................................................Page 29
Iowa.......................................................................................Page 43
Minnesota..............................................................................Page 57
Montana ................................................................................Page 71
Nebraska ...............................................................................Page 85
New Mexico..........................................................................Page 99
North Dakota.......................................................................Page 113
Oregon.................................................................................Page 127

iv

South Dakota.......................................................................Page 141
Utah.....................................................................................Page 155
Washington .........................................................................Page 169
Wyoming.............................................................................Page 183

Attachment A-8 Objective VIII-4, Graphs of Qwest Corporation Section 272(e)(1)
Performance Measurement Results (Included in Binder 2)
Attachment A-8a Arizona............................................................................14
Attachment A-8b Colorado..........................................................................14
Attachment A-8c Idaho................................................................................14
Attachment A-8d Iowa.................................................................................14
Attachment A-8e Minnesota........................................................................14
Attachment A-8f Montana...........................................................................14
Attachment A-8g Nebraska..........................................................................14
Attachment A-8h New Mexico....................................................................14
Attachment A-8i North Dakota....................................................................14
Attachment A-8j Oregon..............................................................................14
Attachment A-8k South Dakota...................................................................14
Attachment A-8l Utah..................................................................................14
Attachment A-8m Washington ....................................................................14
Attachment A-8n Wyoming......................................................................... 14

Attachment A-9, Objective VIII-4, Qwest Explanations for Statistically
Significant Differences Where Fulfillment of Requests.................................... 2

Appendix B – General Standard Procedures for Biennial Audits Required Under Section
272 of the Communications Act of 1934, As Amended, Final Procedures, June 1,
2006

Appendix C – Comments from Qwest Communications International, Inc.

r Ernst & Young LLP
Suite 3300
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A Member Practice of Ernst & Young Global
Report of Independent Accountants on
Applying Agreed-Upon Procedures

To the Management of Qwest Communications International, Inc.
and the Joint Federal/State Oversight Team

We have performed the procedures enumerated in Appendix B, which were agreed to by
management of Qwest Communications International, Inc. (QCII) and the Joint Federal/State
Oversight Team (Joint Oversight Team)1 (collectively, the “Specified Parties”), solely to assist
these specified parties in evaluating QCII’s compliance with the requirements of Section 272 of
the Communications Act of 1934, as amended (Section 272 Requirements),2 during the period
from January 2, 2004 to January 1, 2006 (the Engagement Period). QCII’s management is
responsible for compliance with the Section 272 Requirements. This engagement was performed
in accordance with attestation standards established by the American Institute of Certified Public
Accountants. The sufficiency of these procedures is solely the responsibility of the Specified
Parties of the report. Consequently, we make no representation regarding the sufficiency of the
procedures described in Appendix B either for the purpose for which this report has been
requested or for any other purpose.

The procedures performed and the results obtained are documented in Appendix A. These
procedures and the results are not intended to be a legal interpretation of the regulatory rules,
regulations or requirements.

We were not engaged to, and did not, conduct an examination, the objective of which would be
the expression of an opinion on QCII’s compliance with the Section 272 Requirements.
Accordingly, we do not express such an opinion. Had we performed additional procedures, other
matters might have come to our attention that would have been reported to you.

This report is intended solely for the information and use of management of QCII and the Joint
Oversight Team, and is not intended to be and should not be used by anyone other than these
specified parties. However, this report is a matter of public record and its distribution is not
limited.
June 9, 2006

1 The “Joint Oversight Team” is composed of staff members from 14 state regulatory agencies and the Federal Communications
Commission (“FCC”). Qwest Corporation operates in the following 14 states: Arizona, Colorado, Idaho, Iowa, Minnesota,
Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.
2 These requirements are contained in 47 U.S.C. Section 272(b), (c) and (e) of the Communications Act of 1934, as amended (the
“Act”), and in 47 C.F.R. Section 53.209(b) of the Federal Communications Commission’s rules and regulations.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
1
APPENDIX A
Results of Agreed-Upon Procedures

OBJECTIVE I. Determine whether the separate affiliate1 required under section 272 of the
Act has operated independently of the BOC.2

1. Inquired of Management3 whether there have been any changes in the certificate of
incorporation, bylaws, and articles of incorporation of Qwest Communications
Corporation (QCC) and Qwest LD Corp. (QLDC), (collectively “the Section 272
Affiliates”)4 during the Engagement Period5, and whether there have been any legal
and/or “doing business as” (DBA) name changes during the Engagement Period.
Management represented that there were no changes in the certificate of incorporation,
bylaws, and/or articles of incorporation of the Section 272 Affiliates during the
Engagement Period. Management also represented that there were no name changes
(DBA or legal) to QCC and QLDC during the Engagement Period. Management
represented that no Section 272 Affiliates were established or formed during the
Engagement Period.

1“Affiliate” is defined in Paragraph 13 of the General Standard Procedures (Appendix B) as a person that (directly
or indirectly) owns or controls, is owned or controlled by, or is under common ownership or control with, another
person. For this purpose, the term “own” means to own an equity interest (or the equivalent thereof) of more than 10
percent. (See Section 3 of the Communications Act of 1934, as amended (the “Act”).) 2“BOC” is defined in Paragraph 11 of the General Standard Procedures as Bell Operating Company. If the BOC
transfers or assigns to an affiliated entity ownership of any network elements that must be provided on an
unbundled basis pursuant to Section 251(c)(3), such entity shall be subject to all of the requirements of the BOC.
For purposes of this engagement, in the event that the BOC provides exchange and/or exchange access services on a
retail or wholesale basis exclusively through one or more of its subsidiaries or affiliates, or through one or more
other subsidiaries, divisions, etc., of the parent Regional Holding Company, and the same services cannot be
purchased directly from the BOC, then these entities shall also be subject to all of the relevant nondiscriminatory
requirements of Objectives VII through XI of this document. Affiliates that merely resell the BOC’s exchange
services and/or exchange access services or lease unbundled elements from the BOC, or engage in permissible joint
marketing activities (see Section 272(g)(1) of the Act), shall be excluded from these requirements. 3“Management” refers to refers to officers, directors, managers or other employees of QCII, Qwest Services
Corporation (QSC) or other administrative services affiliates reporting directly to QCII or QSC who have
management responsibility for Qwest Corporation and the Section 272 Affiliates. 4“Section 272 Affiliate” is defined in Paragraph 14 of the General Standard Procedures (Appendix B) as including
the following companies: Qwest LD Corp., Qwest Communications Corporation and any other affiliate of Qwest
Communications International, Inc. (“QCII”) that originates interLATA telecommunications services in the QCII
region that is subject to Section 272 separation requirements, and any affiliate that engages in manufacturing
activities as defined in Section 273(h). Paragraph 14 also states that the audit procedures are required to be
performed, unless otherwise specified, on all Section 272 Affiliates as defined by the Act. 5 The “Engagement Period” is defined in Paragraph 7 of the General Standard Procedures (Appendix B) as the
period January 2, 2004 to January 1, 2006.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
2
2. Obtained6 and inspected the corporate entities’ organizational charts of the Qwest BOC7,
Section 272 Affiliates and QCII as of January 1, 2006. Obtained written confirmations
from legal representatives of the Qwest BOC, Section 272 Affiliates and QCII that
confirmed the legal, reporting and operational corporate structure of the Section 272
Affiliates. Noted that the organizational charts and written confirmations obtained from
legal representatives of the Section 272 Affiliates stated that QCC and QLDC are wholly
owned subsidiaries of Qwest Services Corporation (QSC). Noted that the organizational
charts and written confirmations obtained from legal representatives of the Qwest BOC
stated that the Qwest BOC is a wholly owned subsidiary of QSC, QSC is a wholly owned
subsidiary of QCII and QCII is the parent of all Qwest companies. QCII is a publicly
traded entity.

3. Inquired of Management, and obtained the following representations from Management
related to operating, installation and maintenance functions (OI&M) performed on
facilities owned by the Section 272 Affiliates or leased from a third party by the Section
272 Affiliates for the period from January 2, 2004 to March 30, 2004:

a. Obtained Management’s definition and interpretation of OI&M functions.
Qwest’s management defines OI&M based on the guidance contained in
paragraph 158 of the Non-Accounting Safeguards Order8 and relies on the
common meaning of the words in paragraph 158. Qwest uses the definition of
OI&M to generally include all activity related to installing, operating, and
maintaining (e.g., making repairs to) switching and transmission facilities subject
to section 53.203(a)(1).9

b. Management represented that neither the Qwest BOC nor any other affiliated
entities performed the above-described OI&M services on facilities either owned
by QCC or leased from a third party by QCC prior to March 30, 2004.
Management represented that QLDC did not own or operate transport or
6 For purposes of this engagement, the term “obtain” is defined in Paragraph 16 of the General Standard Procedures
(Appendix B) and “obtained” as used in Appendix A, shall mean that E&Y physically acquired, and generally
retained in the working papers, all documents supporting the work effort performed to adequately satisfy the
requirements of a procedure. E&Y used professional judgment to decide which items were too voluminous to
include in the working papers. E&Y included a narrative description of the size of such items, as well as any other
reasons for their decision not to include them in the working papers.
7 “Qwest BOC,” as defined in Paragraph 12 of the General Standard Procedures (Appendix B) includes Qwest
Corporation and any successor or assign of such company as described in footnote 2 above. The term “ILEC”
(“Incumbent Local Exchange Carrier”) includes Qwest Corporation and any successor or assign of such company as
described in footnote 2 above. 8 The “Non-Accounting Safeguards Order” refers to Implementation of the Non-Accounting Safeguards of Sections
271 and 272 of the Communications Act of 1934, as amended, CC Docket No. 96-149, First Report And Order And
Further Notice Of Proposed Rulemaking, released December 24, 1996.
9 See Petition of Verizon for Forbearance from the Prohibition of Sharing Operating, Installation, and Maintenance
Functions Under Section 53.203(a)(2) of the Commission’s Rules, CC Docket No. 96-149, Memorandum Opinion
and Order, FCC 03-271, n.13 (2003).

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
3
switching facilities and operated as a reseller, therefore, did not require any
OI&M activities prior to March 30, 2004.

c. Management represented that neither QCC nor QLDC performed the above-
described OI&M services on facilities either owned by the Qwest BOC or leased
from a third party by the Qwest BOC prior to March 30, 2004.

4. For the period March 31, 2004 to January 1, 2006, inquired and documented the
following representations from Management:

a. Management represented that from March 30, 2004 to January 1, 2006, the Qwest
BOC performed the following OI&M services on facilities owned by QCC or
leased by QCC:

• Engineering, Planning and Technical Support service provided as of and after
June 7, 2004
• Cable Locate service provided as of and after July 18, 2004
• Joint Marketing Support (CPE requirements and service qualification)
provided as of and after August 11, 2004
• Public Safety Answering Point and Communications Assistance for Law
Enforcement Act Services provided as of and after January 15, 2005
• Call Handling – Repair and call transfer provided as of and after October 18,
2004
• Qwest Technical Installation Service provided as of and after January 12,
2005
• Program Management Support for E-911 provided as of and after July 1, 2005

Noted that the services listed above were included in the Call Handling Work
Order and the Consulting and Support Work Order agreements between QCC and
the Qwest BOC that were posted on the Qwest public website.

Management also represented that only one service, QSC Network Planning and
Technical Support, provided as of and after June 7, 2004, was provided by other
non-Section 272 Affiliates after March 30, 2004.

b. Management represented that the only OI&M service performed after March 30,
2004, by any Section 272 Affiliate on facilities either owned by the Qwest BOC
or leased from a third party by the Qwest BOC was strike preparation services.
Management stated that QCC employees were trained to perform work for the
Qwest BOC in the event of a strike by the Qwest BOC’s labor union members
upon their agreement expiration on August 13, 2005. Management further
represented that the strike did not occur and, other than the preparatory training,
no other OI&M work was performed by QCC for the Qwest BOC.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
4

5. Management represented that the Qwest BOC did not provide research and development
activities or services to the Section 272 Affiliates or non-affiliated entities during the
Audit Test Period.10

6. Obtained the balance sheets of QCC and QLDC as of the end of the Audit Test Period,
September 30, 2005. Noted that QLDC owned no fixed assets as of September 30, 2005.
Management represented, effective December 31, 2003, capital assets are no longer being
purchased by Qwest N. Limited Partnership (QNLP) and being leased to QCC, therefore
no operating leases were set up during the Engagement Period between QCC and QNLP.
Obtained a listing of all fixed assets including capitalized software, capitalized leases and
a listing of all fixed assets covered in the pre-2004 operating leases between QCC and
QNLP, (collectively “fixed asset listings”). Noted that the initial asset listings provided
did not contain all of the requested detail as defined in b and c, however, all requested
detail was provided for the sampled assets as noted in b and c below.

a. Noted that Property, Plant and Equipment and Intangibles (PP&E) listed on QCC
consolidated balance sheet (including QNLP) as of September 30, 2005, totaled
$1,825,146,410. The balance of the fixed assets listings obtained as of
September 30, 2005, was $1,647,630,958, resulting in a difference of
$177,515,733. Reconciled this amount based on data provided by Qwest to the
total of the fixed asset listings. The reconciling differences are as follows:

Table 1:
Summary of Reconciling Differences Between Fixed Asset Listings Tested
and the PP&E Balance per the QCC Consolidated Balance Sheet (including
QNLP) as of September 30, 2005
Line
Item
Reconciling
Difference Explanation
1 $48,156,554
Items recorded on the general ledger (balance
sheet) but not yet posted to the detailed asset
listings – primarily consisting of accruals related to
pending litigation and estimated cost of asbestos
removal.

10 The “Audit Test Period” is defined in Paragraph 7 of the General Standard Procedures (Appendix B) as
January 2, 2004 to September 30, 2005.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
5
Line
Item
Reconciling
Difference Explanation
2
$(6,188,674)
Consisted of 1) QNLP support assets (i.e., assets
not leased to QCC) of approximately $5 million
that were not provided in the initial asset listing
and 2) the sale of approximately $11 million in
QNLP assets between July 1, 2005 and
September 1, 2005. Noted that Qwest subsequently
provided a detailed listing of the $5 million in
support assets upon inquiry.

3 $(1,155,191)
July 2005 activity with placed-in-service dates
prior to 2000.

4 $4,083,074
Materials and Supplies – included in PP&E on
September 30, 2005 balance sheet.
5 $65,383,697
Support Assets – included in PP&E on
September 30, 2005 balance sheet.
6 $9,253,280
Held for Future Use Assets – included in PP&E on
September 30, 2005 balance sheet.
7 $57,982,993
Under Construction Assets – included in PP&E on
September 30, 2005 balance sheet.
8 $177,515,733 Total Difference

b. From the fixed asset listings as of June 30, 2005, obtained in procedure a. above,
including listings for fixed assets, capitalized software and operating leases, identified
2,338 capital items acquired by QCC from January 2, 2004 to June 30, 2005.
Randomly selected a sample of 67 assets and noted that the fixed asset listing did not
contain all of the requested detail as defined in b and c, however, all requested detail
was provided for the 67 sampled assets.

From the 2,338 capital assets acquired from January 2, 2004 to June 30, 2005,
identified 1,173 transmission and switching assets. Randomly selected 61
transmission and switching assets acquired from January 2, 2004 to June 30, 2005,
and inspected documentation supporting QCC ownership (invoices, journal entries,
purchase orders, labor activity reports, internal transfer records and internal payroll
records) for each asset. Differences noted are discussed in procedure c. below.

c. From the fixed asset listings for the period July 1, 2005 to September 30, 2005,
obtained in procedure a. above, including detailed listings for fixed assets, capitalized
software and operating leases, identified 1,174 capital items acquired by QCC from
July 1, 2005 to September 30, 2005. Randomly selected a sample of 33 assets and
noted that the detailed fixed asset listing did not contain all of the requested detail as

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
6
defined in b and c, however, all requested detail was provided for the 33 sampled
assets.

From the 1,174 capital assets acquired from July 1, 2005 to September 30, 2005,
identified 758 transmission and switching assets. Randomly selected 39 transmission
and switching assets acquired from July 1, 2005 to September 30, 2005, and
inspected documentation supporting QCC ownership (invoices, journal entries,
purchase orders, labor activity reports, internal transfer records and internal payroll
records) for each asset. Differences noted for the sample of 100 transmission and
switching assets acquired during the Audit Test Period (61 assets tested in procedure
b. above and 39 assets tested in procedure c.) are listed below.

• For two of the 100 assets tested, QCC could not provide documentation that
indicated QCC’s ownership of the asset. Management represented that these
assets were purchased prior to 2004 (but placed in-service during the
Engagement Period) and documentation was not available.
• For two of the 100 assets tested, the address identification numbers on the
ownership documentation provided did not match the address identification
number of the tested asset.
• For one of the 100 assets tested, noted that labor was incorrectly capitalized
and subsequently reversed. The asset item selected for testing was the entry to
reverse the capitalization. As this entry was the removal of an asset recorded
in error, documentation of ownership was not applicable.
• For 95 of the 100 assets tested, documentation provided substantiated QCC’s
100% ownership of the asset. For 16 of the 95 assets, the purchaser listed on
the supporting invoices was listed as “Qwest Communications.” Management
represented that “Qwest Communications” refers to QCC.

d. Except as noted above, all information and documentation required for the execution
of Objective I, Procedure 6 was made available by the Section 272 Affiliates.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
7
OBJECTIVE II. Determine whether the separate affiliate required under section 272 of the
Act has maintained books, records and accounts in the manner prescribed by the
Commission that are separate from the books, records and accounts maintained by the
BOC.

1. Obtained access to the general ledger of each Section 272 Affiliate as of September 30,
2005. Noted that separate general ledgers for QCC, QLDC and the Qwest BOC are
maintained on the PeopleSoft PROFIT (Professional Financial Information Tool) system.
Noted that unique enterprise codes are maintained for each legal entity in PROFIT.
Reviewed the enterprise codes on Section 272 Affiliates’ general ledgers and noted that
they are defined as the enterprise codes for the Section 272 Affiliates. Matched the title
on the QCC and QLDC general ledger with the names of the Section 272 Affiliates on
their certificates of incorporation and determined that a separate general ledger was
maintained for each Section 272 Affiliate. No special codes linking the Section 272
Affiliates’ general ledgers to the Qwest BOC general ledger were noted. Noted that
separate QSC employees enter the journal entries for the 272 affiliates and the Qwest
BOC separately into PROFIT.

2. Obtained QCC’s balance sheet as of September 30, 2005, and income statement for the
nine months ended September 30, 2005. Obtained QLDC’s balance sheet as of
September 30, 2005, and QLDC’s income statement for the nine months ended
September 30, 2005.

3. Obtained a listing of lease agreements for each Section 272 Affiliate as of September 30,
2005, that included leases entered into or modified during the Audit Test Period.
Identified 17 leases, entered into or modified during the Audit Test Period, for which the
annual obligation listed in the lease agreement is $500,000 or more. Noted that the listing
obtained included leases for which the Section 272 Affiliate was either lessor or lessee.
Obtained the written policies and procedures of the Section 272 Affiliates for complying
with the requirement to maintain their books, records and accounts in accordance with
GAAP. For 17 leases with annual obligations greater than $500,000, noted the terms and
conditions and determined that the 17 leases were accounted for in accordance with
generally accepted accounting principles (GAAP) during the Audit Test Period.

4. Management represented that, during the Engagement Period, QCC did not merge with
QLDC and QLDC provided in-region toll services primarily to residential and small
business customers.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
8
OBJECTIVE III. Determine whether the separate affiliate required under section 272 of
the Act has officers, directors and employees that are separate from those of the BOC.

1. Inquired and documented that each Section 272 Affiliate and the Qwest BOC maintain
separate boards of directors, separate officers, and separate employees. Obtained a list of
the names of directors and officers of the Qwest BOC and the Section 272 Affiliates,
including the dates of service for each board member and officer who served during the
Engagement Period. Confirmed the list of officers and directors by comparing it with
board of director meeting minutes, board of director memorandum or personnel records.
No differences were noted. Compared the list of directors and officers of the Qwest BOC
with the list of the names of directors and officers of each Section 272 Affiliate. Noted
that there were no directors or officers who simultaneously served as a director or officer
of both Section 272 Affiliate and the Qwest BOC during the Engagement Period.

2. Obtained listings of all employee names, employment dates and employee identification
numbers of the Qwest BOC, QCC and QLDC for the Engagement Period. Noted that
QSC maintains employee identification numbers for employees of each of these entities.
Management represented that the employee identification numbers are unique and linked
to the employee’s social security number. Management also represented that the
employee identification number is used throughout an individual’s employment with any
QCII affiliate and is reissued to an employee if they are rehired. Ran a query comparing
the names and employee identification numbers from each listing. The query produced
the names of 208 employees appearing on the employee listings of the Qwest BOC and
QCC during the Engagement Period. Noted from the employment dates listed that the
208 employees appearing on both lists terminated employment with one entity before
starting employment with the other entity and that no employees appeared on both the
Qwest BOC listing and the Section 272 Affiliates listing simultaneously during the
Engagement Period.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
9
OBJECTIVE IV. Determine that the separate affiliate required under section 272 of the
Act has not obtained credit under any arrangement that would permit a creditor, upon
default, to have recourse to the assets of the BOC.

1. Obtained Management’s representation, and documented in the workpapers, regarding
modifications to QCC’s and QLDC’s intercompany debt agreements with Qwest Capital
Funding during the Engagement Period. Noted no guarantees of recourse to the Qwest
BOC assets, either directly or indirectly through another affiliate. The Section 272
Affiliates represented that they had no credit arrangements with non-affiliated lenders or
major suppliers of goods and services during the Engagement Period. QCC also
represented that its outstanding public debt agreement was not modified during the
Engagement Period.

2. For the 17 QCC and QLDC lease agreements with annual obligations greater than
$500,000 obtained in Objective II, Procedure 3, noted that QCC was the lessor for one
lease. For the 16 remaining QCC and QLDC leases, reviewed the lease agreements and
noted that there were no instances in which a Section 272 Affiliate’s lease agreement had
recourse to the Qwest BOC assets either directly or indirectly through another affiliate.

3. From the listing of 17 QCC and QLDC lease agreements obtained in Objective II,
Procedure 3 that were entered into or modified during the Engagement Period and had
annual obligations greater than $500,000, identified four lease agreements with affiliates
and one lease where QCC was the lessor. For the remaining 12 leases plus judgmental
sample of ten leases with annual obligations less than $500,000 that were entered into or
modified during the Audit Test Period and a judgmental sample of ten new leases entered
into or modified during the period October 1, 2005 to January 1, 2006 (32 total leases),
requested positive written confirmation that the lessors had no recourse, either directly or
indirectly, to the assets of the Qwest BOC. The Section 272 Affiliates represented that
there are no credit arrangements with vendors or other third parties and no confirmations
were sent. Of the 32 confirmations sent; received 17 replies that positively confirmed that
the lessor has no recourse, either directly or indirectly, to the assets of the Qwest BOC
and one confirmation that stated the lessor has “no recourse to any assets of the Qwest
Bell Operating Company other than the $416 security retainer we have per the terms of
the sublease agreement.”

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
10
OBJECTIVE V. Determine whether the separate affiliate required under section 272 of the
Act has conducted all transactions with the BOC on an arm’s length basis with the
transactions reduced to writing and available for public inspection.

OBJECTIVE VI. Determine whether or not the BOC has accounted for all transactions
with the separate affiliate in accordance with the accounting principles and rules approved
by the Commission.

Note: Objectives V and VI are tested concurrently and share the same standards and
procedures.

1. Obtained from the Qwest BOC descriptions of the internal procedures for processing
complaints and potential complaints before the FCC. The Qwest BOC represented that
the complaint procedures are divided into the following four activities for both formal
and informal complaints:

ƒ Complaint Intake,
ƒ Complaint Tracking,
ƒ Complaint Processing, and
ƒ Complaint Follow-up.

Documented, in the workpapers, the procedures used by the Qwest BOC to identify,
track, respond and take corrective action concerning competitors’ complaints relating to
alleged violations of the Section 272 Requirements. Also documented, in the workpapers,
a listing of personnel responsible for complaint activities.

The Qwest BOC represented that none of the following types of complaints, involving
alleged noncompliance with the Section 272 Requirements, including complaints
submitted by competitors related to the provision or procurement of goods, services,
facilities and information, or in connection with the establishment of standards, were
filed during the Engagement Period.

ƒ FCC formal complaints, as defined in 47 CFR 1.720;
ƒ FCC informal complaints, as defined in 47 CFR 1.716; and
ƒ Written complaints made to a state regulatory commission from competitors.

The Qwest BOC also represented that there were no open complaints as of January 4,
2004. Also, the Qwest BOC represented that no complaints were received during the
Engagement Period with respect to:

ƒ Allegations of cross-subsidies (for Objectives V and VI);
ƒ Allegations of discriminatory provision or procurement of goods, services,
facilities, customer network services information (excludes customer proprietary

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
11
network information (CPNI)), or the establishment of standards (for Objective
VII);
ƒ Allegations of discriminatory processing of orders for, and provisioning of,
exchange access and exchange services and unbundled network elements, and
discriminatory resolution of network problems (for Objective VIII);
ƒ Allegations of discriminatory availability of exchange access facilities (for
Objective IX); and
ƒ Allegations of discriminatory availability of interLATA facilities or services not
at the same rates and not on the same terms and conditions as the interLATA
affiliate (for Objective XI).

2. Obtained from the Qwest BOC and each Section 272 Affiliate current written procedures
for transactions with affiliates and compared these procedures with the following FCC
rules and regulations:

ƒ 47 C.F.R. §§ 32.27, 53.203(e), and 64.901;
ƒ Implementation of the Telecommunication Act of 1996: Accounting
Safeguards Under the Telecommunications Act of 1996, CC Docket No.
96-150, Report and Order, 11 FCC Rcd. 17,539, at ¶¶ 122, 124, 137, 183, and
265 (rel. December 23, 1996) (Accounting Safeguards Order);
ƒ Implementation of the Non-Accounting Safeguards of Sections 271 and 272 of
the Communications Act of 1934, as amended, CC Docket No. 96-149, First
Report And Order And Further Notice Of Proposed Rulemaking, at ¶¶ 180,
193, and 218 (rel. December 24, 1996), (Non-Accounting Safeguards Order);
ƒ 2000 Biennial Regulatory Review–Comprehensive Review of the Accounting
Requirements and ARMIS Reporting Requirements for Incumbent Local
Exchange Carriers: Phase 2; Amendments to the Uniform System of Accounts
for Interconnection; Jurisdictional Separations Reform and Referral to the
Federal-State Joint Board; Local Competition and Broadband Reporting, CC
Docket Nos. 00-199, 97-212, 80-286, and 99-301, Report and Order in CC
Docket Nos. 00-199, 97-212, and 80-286 (Phase II Report and Order),
Further Notice of Proposed Rulemaking in CC Docket Nos. 00-199, 99-301,
and 80-286, FCC 01-305 (rel. November 5, 2001) (Further Notice of
Proposed Rulemaking), at Appendix F, Section 32.27 (Phase 2 Order); and
ƒ Section 272(b)(1)’s “Operate Independently” Requirement for Section 272
Affiliates, WC Docket No. 03-228, Report and Order, at ¶¶ 8, 12, 16, 24 and
31.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
12
Noted that the Qwest BOC’s and the Section 272 Affiliates’ written policies and
procedures addressed the above FCC rules and regulations with the exception of the
following differences noted:

ƒ For transactions involving the sale or transfer of assets or products between
the carrier and affiliates, or chained transactions 47 C.F.R. §§ 32.27 defines a
floor by stating the following: “When assets are sold by or transferred from a
carrier to an affiliate, the higher of fair market value and net book cost
establishes a floor, below which the transaction cannot be recorded. Carriers
may record the transaction at an amount equal to or greater than the floor, so
long as that action complies with the Communications Act of 1934, as
amended, Commission rules and orders, and is not otherwise anti-
competitive.” The definition of a ceiling is: “When assets are purchased from
or transferred from an affiliate to a carrier, the lower of fair market value and
net book cost establishes a ceiling, above which the transaction cannot be
recorded. Carriers may record the transaction at an amount equal to or less
than the ceiling, so long as that action complies with the Communications Act
of 1934, as amended, Commission rules and orders, and is not otherwise anti-
competitive.” The Qwest BOC’s and Section 272 Affiliates’ written
procedures state: “The floor and ceiling rules do not apply to transactions with
Section 272 Affiliates because the FCC believes this does not meet the
definition of ‘arm’s length.’”

ƒ For transactions involving the provision of services between the carrier and
affiliates, or chained transactions the regulations state the definition of a floor
as: “When services are sold by or transferred from a carrier to an affiliate, the
higher of fair market value and fully distributed cost establishes a floor, below
which the transaction cannot be recorded. Carriers may record the transaction
at an amount equal to or greater than the floor, so long as that action complies
with the Communications Act of 1934, as amended, Commission rules and
orders, and is not otherwise anti-competitive.” The definition of a ceiling is:
“When services are purchased from or transferred from an affiliate to a
carrier, the lower of fair market value and fully distributed cost establishes a
ceiling, above which the transaction cannot be recorded. Carriers may record
the transaction at an amount equal to or less than the ceiling, so long as that
action complies with the Communications Act of 1934, as amended,
Commission rules and orders, and is not otherwise anti-competitive.” The
Qwest BOC’s and Section 272 Affiliates’ written procedures state: “The floor
and ceiling rules do not apply to transactions with Section 272 Affiliates. The
FCC noted that section 272(b)(5) of the Communications Act requires arm’s
length transactions between a BOC and its Section 272 Affiliate. Recording a
transaction at the higher or lower of cost or market as a floor or ceiling may
not meet the definition of ‘arm’s length,’ and therefore may not be used in

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
13
transactions where arm’s length transactions are required under the
Communications Act or otherwise required by Commission rule or order.” 11

3. Inquired and documented how the Qwest BOC and each Section 272 Affiliate
disseminate the FCC Rules and Regulations and raise awareness among employees for
compliance with the affiliate transaction rules. Obtained an overview of Qwest’s
compliance organization. Affiliate compliance is part of the overall Corporate
Compliance12 and Regulatory Compliance13 groups at Qwest. The Qwest Corporate
Ethics & Compliance group which is comprised of QSC employees, manages, interprets
and receives reports of potential wrongdoing. This group also enforces Qwest’s Code of
Conduct and Corporate Policies, which provides the foundation for Qwest’s standards for
employee conduct. Corporate Compliance typically covers employee obligations that
arise out of employment itself and apply across multiple business units. The Qwest
Regulatory Compliance group, which is comprised of QC and QSC employees, provides
compliance advice, information and training to Qwest employees related to federal and
state telecommunications regulations. In addition, Qwest has a Regulatory Accounting
group and a 272 Compliance Oversight Team. The Regulatory Accounting group, which
is comprised of QC and QSC employees, is primarily responsible for compliance with
FCC accounting rules. The 272 Compliance Oversight Team is made up of
representatives from Regulatory Accounting, Regulatory Finance, and Policy and Law,
who continually monitor the Qwest BOC and the Section 272 Affiliates to ensure that the
Section 272 rules are being followed.

Management represented that while regulatory affiliate accounting compliance policy,
procedures and reporting are primarily the responsibility of Regulatory Accounting,
many organizations across Qwest are involved in and responsible for identifying and
booking affiliate transactions. Telecommunications services are ordered via an internal
telecommunications group that is knowledgeable on affiliate transactions and Section 272
rules. Wholesale services that are offered to all carriers are provisioned by the Wholesale
Market Unit (QC, QSC, and QCC employees) following their standard procedures. Non-
telecommunications types of services are mainly tracked and billed by the Affiliate
Transactions group in Regulatory Accounting using the Billing and Accounts Receivable
Tracking (BART) system. Non-telecommunications services provided between affiliates
ranging from finance and legal to network types of services included costs such as labor,
systems and overheads. Regulatory Accounting has implemented the processes and is
responsible for ensuring that pricing complies with FCC affiliate transactions rules.”

Interviewed nine employees responsible for developing and recording in the books or
records of the carrier transactions affected by these rules during the Engagement Period.
Noted that these employees were aware of and demonstrated knowledge of the Section

11 Phase 2 Order, Footnote 176. 12 The Corporate Compliance group is made up of employees of QSC. 13 The Regulatory Compliance group is made up of employees of QSC and the Qwest BOC.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
14
272 Requirements and affiliate transaction rules. Two of the individuals interviewed were
employees of the Qwest BOC and seven of the individuals interviewed above were
employees of QSC. Noted that all individuals interviewed were supervised within their
respective organizations.

Noted the following list of Section 272 compliance training programs and information
distributed to employees:

ƒ In 2004, the Corporate Code of Conduct Training was required of all employees
of all Qwest affiliates and was developed and administered by QSC. The
Corporate Compliance Code of Conduct Employees Booklet is provided on-line
on Qwest’s corporate-wide internal website. This annual compliance training
included coverage on affiliate transactions, as well as the other requirements
concerning appropriate employee behavior to ensure Section 272 compliance.
Newly hired employees were required to complete this training within 10
business days of their starting date. After finishing the web-based training,
employees were tested on each subject and were required to successfully answer
the questions or were required to review materials again for incorrect responses.
Upon successfully answering the questions, employees were presented with a
certificate of completion and completion information on each employee was
maintained within the Learning Management System (LMS), which is maintained
by the Corporate Ethics & Compliance group.

Noted that in 2005, the section 272 training was removed from the Code of
Conduct training and added to the Telecom Act Training.

ƒ Corporate Compliance Code of Conduct Employee booklet is required for all
employees of QCII and all affiliates. It is developed annually and administered by
QSC. All Qwest employees are required to annually certify their understanding of
and compliance with company policies included in the Corporate Compliance
Code of Conduct Employee booklet. This booklet contains language specific to
the Qwest’s section 272 obligations to ensure all employees understand the rules
and regulations. Newly hired employees are required to complete this training
within 10 business days of their starting date with Qwest. The Code of Conduct
booklet is available internally at http://compliance/docs/CodeOfConduct.pdf, or
externally at http://www.qwest.com/about/media/presskit/companyFact/.

ƒ Telecom Act Training is required by all employees of QCII and affiliates. QSC
developed and administered the Telecom Act training package related to the
section 272 rules and distributed it to employees in September 2004. The training
was required to be completed by December 31, 2004. In 2004, 99% of the
employees completed the training. QSC represented that the approximately 1%
incomplete could be attributed primarily to routine employee status changes

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
15
including, employees coming and going in military or other leave status,
employees separating from the company, bridging of prior service, and other
reasons. Those employees that eventually returned to work were required to
complete the training upon return. Newly hired employees were required to
complete this training within 10 business days of their starting date with any
Qwest affiliate in 2004. The training emphasized section 272 transactions,
nondiscrimination requirements and provided references for additional
information. There was a “short” and a “regular” version of the Telecom Act
training, but the employee obligations related to the section 272 rules were the
same in the short and regular version. Based on job responsibilities, some
employees received the regular version of the training because it included
additional training on such subjects as Customer Proprietary Network Information
(CPNI). After completing the training, employees were presented with test
questions for each subject. In order to successfully complete the training, they
must have been able to answer the questions successfully, or they were redirected
to the material for a review and then had to answer the questions again until they
were successful. When training was completed, employees were also required to
acknowledge in the system that they had read and will follow the obligations.
Subsequently, they were presented with a certificate that they could print for their
records and the completion information was sent to the LMS. A similar Telecom
Act training package has been developed and was released to all employees in
September 2005. This package includes information related to the section 272
rules and emphasizes the section 272 transaction and nondiscrimination
requirements and provides references for additional information.

ƒ 272 Training for the Qwest BOC and QSC network department includes
customized Section 272 Requirements training for network operations leaders and
other employees. The training is ongoing and delivered by the Regulatory
Compliance group to employees and groups of employees as they change
companies or otherwise move into positions with a need to know, understand, and
comply with section 272 OI&M rules.

ƒ The Regulatory Accounting group provides on the job training for new employees
in the Affiliate Transactions group and also conducts training sessions as needed
to focus specifically on the compliance requirements related to section 272 and
the Accounting Safeguards Order. Regulatory Accounting also holds staff
meetings twice a month. Staff members include the affiliate transactions
managers, who are the point of contact with the business units; pricing managers;
and the lead manager of the billing and payments group.

ƒ Regulatory Compliance Managers Training Sessions and Assistance – Regulatory
Compliance managers from QC and QSC are available to Qwest business units to
answer questions or concerns related to the section 272 rules. Throughout 2004

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
16
and 2005, Regulatory Compliance Managers have given training as needed to
specific employees or groups. Training is targeted to the specific needs and
questions of the group.

In addition to training programs, Management represented that the following information
distribution resources were also in place during the Engagement Period:

ƒ Corporate Compliance Advice Hotline is available to all employees for reporting
all compliance issues and for reporting any suspected violations of section 272.
The hotline number is 1-800-333-8938 and the email address is
[e-mail]. This email address is able to receive requests from both
internal and external Internet addresses. The Regulatory Compliance group is
responsible for responding to the hotline and emailed requests. Any employee can
call the hotline number anonymously for answers to corporate compliance
questions or to report suspected violations. Employees are informed of this
resource through a variety of means including Code of Conduct Training,
Telecom Act Training, the Code of Conduct Booklet and the section 272 internal
website.

ƒ The email address, [e-mail], is available for employees to use to ask
section 272-related questions. This email address is able to receive requests from
both internal and external Internet addresses. When a question is submitted to the
website, the employee will receive an auto response indicating that the employee
should receive a response within five days. The emails are sent to persons within
the Regulatory Finance group who research the answers and respond. Employees
are informed of this resource through a variety of means including Telecom Act
Training.

ƒ The internal section 272 website which is maintained by the Regulatory
Compliance group includes a link to the internal section 272 compliance page
posted on Qwest’s corporate-wide intranet website. The internal section 272
compliance page provides a site for all employees to access information about the
section 272 rules including training materials, contact information, processes and
forms.

ƒ The Methods for Affiliate Transactions (MAT) manual includes Section 272
specific instructions for employees involved in affiliate transactions. The MAT
manual is provided on-line on Qwest’s internal website. All employees that are
involved in affiliate billing are required to follow the MAT. As the MAT is
updated, all employees on a distribution list receive an email notifying them that
the on-line MAT has been updated.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
17
ƒ Regulatory Compliance Advice Requests – Questions may be submitted on-line
to Regulatory Compliance Managers via Regulatory Compliance Advice
Requests (RCAR). Employees are informed of this resource through a variety of
means including the Telecom Act Training.

ƒ Employee Bulletins/Emails – Risk Management sent a section 272 Obligations
Reminder e-mail to all QCII employees in June 2004 and again in December 2005
to all QCII employees.

4. a. Obtained a listing of all written agreements for services and for interLATA and
exchange access facilities provided under affiliate agreements and contracts
between the Qwest BOC and the Section 272 Affiliates that were in effect during
the Audit Test Period. This listing included 336 non-tariffed affiliate agreements
and a listing of Universal Service Order Codes (USOCs) provided to the Section
272 Affiliates under tariff. Noted that 135 of the 336 non-tariffed affiliate
agreements were still in effect at the end of the Engagement Period. Obtained
termination dates for non-tariffed affiliate agreements that terminated during the
Engagement Period. Management represented that no agreements between QC
and QCC or QLDC were terminated prematurely. Management represented that
during the Engagement Period, there were a few instances where service was
provided between the Qwest BOC and a Section 272 Affiliate for a short period
of time before a written agreement was in place. These instances are reported as
late Internet postings in Procedure 5 below, and are listed in Attachments A-1 and
A-2.

b. Obtained a listing of 263 non-tariffed affiliate agreements, amendments and
addenda that became effective during the Audit Test Period. Randomly selected
80 affiliate agreements and obtained copies of the selected agreements.

5. Using the sample of 80 affiliate agreements selected in procedure 4 above, viewed each
Section 272 Affiliate’s section of the Qwest Internet site, www.qwest.com, and compared
the prices, terms and conditions of services and assets shown on this site to the copies
obtained in Procedure 4 above. Noted that 19 of the 80 affiliate agreements tested
terminated had been removed from the Qwest Internet site before the testing date of
October 26, 2005. Management represented that these 19 affiliate agreements terminated
during the Engagement Period and were removed from the Internet site one year after
termination. Obtained the termination dates for the 19 agreements and noted that the
terminations dates were over one year prior to the testing date of October 26, 2005. For
61 of the 80 affiliate agreements, noted no differences.

On December 19, 2005, physically inspected the information made available for public
inspection for the 61 active affiliate agreements at the principal place of business for the
Qwest BOC, 1801 California, 6th Floor, Denver, Colorado, 80202. Compared the tested

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
18
agreements inspected at the Qwest BOC principal place of business to the copies of the
tested agreements obtained above. Noted no exceptions.

Using the sample of 80 agreements selected in Procedure 4 above, documented in the
working papers the dates when the agreements were signed and/or when the services
were first rendered (whichever took place first) and the dates of posting on the Internet.
Noted that eight of the 80 agreements tested were posted to the Qwest Internet site more
than ten days after their test date.14 Attachment A-1 lists the eight affiliate agreements
that were posted to the Internet more than ten days after their effective date. Requested
the reasons as to why these late postings occurred and included Management responses
received for each late posting in Attachment A-1.

In addition to the affiliate agreements tested above, Management disclosed additional
affiliate agreements and/or amendments that were posted to the Internet more than ten
days after their effective date during the Engagement Period. The listing of late postings
disclosed by Management is shown at Attachment A-2.

Documented in the workpapers the procedures that the Section 272 Affiliates have in
place for posting these transactions.

Noted that all the details needed to allow evaluation for compliance with the FCC’s
accounting rules were made available in these agreements. Noted that the Internet posting
of the agreements included rates, terms, conditions, frequency, effective dates,
termination dates, description of services and method of pricing. Noted that the Internet
posting of affiliate agreements included the entire affiliate agreement and included
sufficient detail to evaluate compliance with the FCC accounting rules. Noted that the
Internet copy of the affiliate agreements does not include signatures.

6. Obtained a listing and dollar amounts of all non-tariffed services rendered by month by
the Qwest BOC to each Section 272 Affiliate during the Audit Test Period and identified
services made available to the Section 272 Affiliate that were not made available to third
parties and which services were made available to both the Section 272 Affiliate and to
third parties. Determined that the services not made available to third parties included
only joint marketing activities.

a. Identified the following six services not made available to third parties (joint
marketing) during the Audit Test Period:

• Retail Markets Joint Marketing
• National Consumer Markets Joint Marketing
• Information Technologies Services

14 The test date of the agreement was determined as the earlier of the date the agreement was signed by all parties or
the date that services were first rendered or provisioned under the agreement.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
19
• Wholesale Sales
• Business Markets Group Joint Marketing
• Directory Assistance Promotional Brand

1. Randomly selected the months of February 2004, October 2004 and April
2005 for testing. For each month selected, obtained the billing records for
all states from the Qwest BOC to the Section 272 Affiliates for the six
services listed above. Determined from the billing records obtained that
there were 42 total billed items for the six services during the selected
months. Selected all billed items for testing. For each selected item,
determined whether the amounts billed by the Qwest BOC were in
accordance with the section 32.27, affiliate transactions rules of the
Commission. Compared unit charge to Fully Distributed Cost (FDC) or Fair
Market Value (FMV) as appropriate. Noted for the 42 billed items that the
billed amounts were priced at the higher of FDC or FMV in accordance with
the affiliate transaction standards and were recorded in the books of the
Qwest BOC in accordance with the affiliate transaction standards, except as
listed in Attachment A-3.

2. For the 42 billed items tested in step 1, tested each transaction for the proper
application of billing rates, including all applicable discounts, surcharges
and late fees. Differences noted are listed on Attachment A-3.

Also tested that the billed amount was paid by the Section 272 Affiliate and
recorded as expense by the Section 272 Affiliate. No differences were noted
for the amounts paid and expensed by the Section 272 Affiliate. Obtained
copies of relevant supporting documentation from the Section 272 Affiliate.

b. From the services made available to both Section 272 Affiliates and to third parties:

1. Obtained a listing of 47 services billed by month, by customer account. From
this population, determined the following eleven services with the highest
billing volume during the Audit Test Period:

• Billing and Collections Services
• Consulting and Support
• Finance Services
• Bill and Letter Printing and Processing
• Support for Operator Services
• Information Technologies Services
• Space and Furniture Rental
• CARE Product Agreement
• Provision of Network Platform Services

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
20
• Dark Fiber Lease
• Lease of Surplus Equipment

2. Randomly selected the months of June 2004, August 2004 and November
2004 for testing. For each month selected, obtained the billing records for all
states from the Qwest BOC to the Section 272 Affiliates for the 11 services
listed above. Noted that the service, Dark Fiber Lease, did not have any billed
activity in the selected months. Also noted that Support for Operator Services
(eight billed items), Provision of Network Platform Service (three billed
items) and Lease of Surplus Equipment (three billed items) had less than 10
billed items during the selected months. Selected all 14 billed items for these
services for testing. For the remaining seven services listed above, randomly
selected 10 billed items for each service (70 billed items) plus 16 additional
transactions from these services, for a total of 100 billed items selected for
testing.

For the 100 billed items selected, determined whether the amounts recorded
for the services in the books of the Qwest BOC were in accordance with the
section 32.27, affiliate transactions rules of the Commission. Compared unit
charge to FDC or FMV as appropriate. Noted for the 100 billed items that the
billed amounts were priced at the higher of FDC or FMV in accordance with
the affiliate transaction standards and were recorded in the books of the Qwest
BOC in accordance with the affiliate transaction standards, except as listed in
Attachment A-4. For each transaction tested for the proper application of
billing rates, including all applicable discounts, surcharges and late fees.
Differences noted are listed on Attachment A-4.

Also tested that the billed amount was recorded as revenue by the Qwest
BOC, the billed amount was paid by the Section 272 Affiliate, the payment
was recorded by the Qwest BOC and that the Section 272 Affiliate properly
expensed the transaction. No differences were noted. Obtained copies of
relevant supporting documentation from the Qwest BOC and Section 272
Affiliate.

7. Using the listing of services rendered by the Qwest BOC to the Section 272 Affiliates
during the Audit Test Period, obtained in Procedure 6a and 6b above, identified the
service, Consulting and Support, as including OI&M functions.

a. Management represented the Qwest BOC started the provision of Consulting
and Support services to QCC on June 7, 2004. Management also represented
that these services were made available to third parties. Management
represented that the Qwest BOC did not render any OI&M services to QLDC
during the Audit Test Period.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
21

b. Determined that the Consulting and Support agreement became effective on
June 16, 2004 and was posted to the Qwest Internet site on June 16, 2004. The
Qwest BOC filed its corresponding Cost Allocation Manual amendment that
with the FCC on May 5, 2004. This amendment became effective on May 5,
2004.

8. Obtained a listing of all services rendered by month during the Audit Test Period by
QCC to the Qwest BOC and performed the following procedures. Management
represented that no services were provided by QLDC to the Qwest BOC during the Audit
Test Period.

a. Determined the 11 services, listed in Table 2 below, with the highest billing
volume in dollars during the Audit Test Period. Randomly selected the
months of November 2004, June 2005 and August 2005 for testing.

Table 2:
Top Eleven Services Billed by QCC to the Qwest BOC During the Audit
Test Period
Line Service
System Used by QCC to
Bill the Qwest BOC
1 Private Line- LI LATIS – Non-Metered
2 LATIS Rebiller Switched
Inbound
LATIS- Metered
3 Information Technologies
Services15
BART
4 Private Line-LL LATIS – Non-Metered
5 Space and Furniture Rental BART
6 Lease of Fiber Optic Lines BART
7 LATIS Rebiller Dedicated
Outbound
LATIS- Metered
8 Access LATIS – Non-Metered
9 LATIS Rebiller International LATIS- Metered
10 Dedicated Services LATIS – Non-Metered
11 Lease of Equipment, Space, and
Power
BART

For each month selected for testing, obtained the billing records for the
services listed in Table 2 above. From the billing records obtained, randomly
selected ten billing transactions for each service (13 transactions were selected
for LATIS Rebiller Switched Inbound) with activity during November 2004,

15 Information Technologies Services had no billing activity during the months selected for testing.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
22
June 2005 and August 2005, for a total of 103 billing transactions selected for
testing. For the 103 transactions, determined that the transactions were
recorded by the Qwest BOC in accordance with the affiliate transactions rules
of the Commission (section 32.27) by comparing the unit charges to FDC,
FMV or prevailing market price (PMP) as appropriate. Management
represented that “there were no QCC assets or services provided to the Qwest
BOC that were obtained from another nonregulated affiliate. In some cases, the
Qwest BOC may purchase services from an affiliate that may utilize QCC
services in the affiliate’s operations or products, but Management does not
believe such arrangements constitute 272 chaining transactions under existing
FCC rules”

For the 103 transactions tested, noted the following differences that resulted in
overbillings from QCC to the Qwest BOC:

• For one transaction, QCC overbilled the Qwest BOC by $0.0189 per
unit for 0.4 minutes, resulting in a total overbilling of $0.01.
• For one transaction, QCC overbilled the Qwest BOC by $0.0137 per
unit for 0.9 minutes, resulting in a total overbilling of $0.01.
• For one transaction, QCC overbilled the Qwest BOC by $50. QCC
billed the DS3 rate instead of a DS1 rate.
• For three transactions, QCC billed a monthly rate of $4,500 instead of
the correct rate of $1,800 for two partial-month units and one monthly
unit, resulting in a total overbilling for all three transactions of
$5,587.09.
• For three transactions, QCC billed a monthly rate of $268 instead of
the correct rate of $150, resulting in an overbilling of $354.
• For two transactions, QCC did not bill for channelized DS1 service
that was provided with DS3 service. QCC corrected this underbilling
in March 2005 and July 2005.
• Rates for three transactions were not tested as they were billings for
circuits that were not covered in a task order (affiliate agreement).

Also tested that the transaction was recorded as an expense by the Qwest
BOC and documented that amount paid by the Qwest BOC for each
transaction. No differences were noted.

b. For the 103 billing transactions tested in procedure a. above, tested that the
transactions were properly recorded as revenue by QCC and that the billed
amount was paid by the Qwest BOC. No differences were noted.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
23
9. Using the Section 272 Affiliate’s balance sheet and detailed fixed asset listings obtained
in Objective I, Procedure 6 for any assets transferred from the Qwest BOC to the Section
272 Affiliates identified two computers were purchased by QCC from the Qwest BOC.

a. Inquired and documented that the Qwest BOC used the original cost of the
computers as the transfer price to QCC instead of the higher of FMV or net
book cost. The Qwest BOC also represented that when the Qwest BOC sold
the two computers to QCC, the net book value was set equal to the original
cost because at the time of sale it was within one year of purchase by the
Qwest BOC. Noted that FMV was not required because the value of the assets
was less than $500,000.

b. The Qwest BOC represented that the two computers were not purchased or
transferred from another affiliate.

c. Inquired of Management as to how the Qwest BOC provided an equal
opportunity for non-affiliated entities to obtain ownership of the two
computers. The Qwest BOC represented an equal opportunity was provided to
non-affiliated entities by posting the two computers on the Qwest Internet site.
Noted that the computers were posted to the Qwest Internet site on March 10,
2004. Noted that the transfer date for the computers (when the employees
changed payroll from QC to QCC) was February 29, 2004. Noted that the
journal entry was processed to move the computers from QC to QCC on
March 16, 2004. The Qwest BOC represented that the assets were sold to
QCC because the employees using the assets moved to QCC and, therefore
QCC had a need for the computers.

10. Obtained a detailed listing as of September 30, 2005, of all fixed assets that were
purchased or transferred from QCC to the Qwest BOC during the Audit Test Period.
QLDC represented that it transferred no assets to the Qwest BOC during the Audit Test
Period. The detailed listing obtained from QCC included 38 assets transferred to the
Qwest BOC. QCC represented that it had originally purchased the 38 assets from third
parties, none were transferred to QCC from another affiliate. Obtained the net book value
and FMV for the 38 assets transferred and the Qwest BOC journal entries that recorded
the asset transfers. Noted that all 38 assets were transferred from QCC and recorded by
the Qwest BOC at the lower of net book value or FMV as required by section 32.27 of
the Commission’s rules.

11. The Qwest BOC represented that it did not provide to the Section 272 Affiliates any
assets and/or services priced pursuant to section 252(e) or statements of generally
available terms pursuant to section 252(f) during the Engagement Period.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
24
12. The Qwest BOC represented that no part of the Qwest BOC’s Official Services16 network
was transferred or sold to a Section 272 Affiliate during the Engagement Period.

16 Official Services mean those services permitted by the United States District Court for the District of Columbia in
United States v. Western Electric Co. Inc. See 569 F. Supp. 1057, 1098, n.179 (1983) (defined as “communications
between personnel or equipment of an Operating Company located in various areas and communications between
Operating Companies and their customers”), and its progeny.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
25
OBJECTIVE VII. Determine whether or not the BOC has discriminated between the
separate affiliate and any other entity in the provision or procurement of goods, services,
facilities and information, or the establishment of standards.

1. Obtained the Qwest BOC’s written procurement procedures. The written procedures state
the company policy in regards to supplier preferences. The policy states that employees
may not show preferences for or prejudices against any supplier, including QCC and
suppliers will only be selected through objective evaluation. Technical and business
specifications shall not be designed to create a preference for the products and services of
a specific supplier. Employees shall not make any agreement with a supplier affecting
competitive bids, terms of the bids, or the decision of the supplier to bid, nor place or
appear to place, that supplier in a position of advantage as to other suppliers participating
in the bid process. Furthermore, the written procedures specify that “Section 272(c)(1) of
the Telecommunications Act, prohibits the BOC (QC) from discriminating between its
272 affiliate (QCC) and any other Interexchange carrier in the provision or procurement
of goods, services, facilities, and information.” This section requires that QC treat QCC
the same as any other third-party vendor when procurement decisions are made so
preferential treatment may not be given to QCC as a potential supplier to QC.

The written procedures also detail the bidding and selection process for the Qwest BOC.
The procedures state that “a Business Unit shall define the business functionality and
specifications for products and services and may provide a list of suppliers to be
considered for and included in the Request for Proposal or Request for Information.
Sourcing includes the evaluation and selection of the supplier and the negotiation of
contract terms. The sourcing of all contracts, with exceptions, shall be managed by
Procurement in conjunction with the applicable Business Unit, the Qwest Law
department, and any applicable technical support groups.” The written procedures detail
the exceptions and special cases for acquiring products or services.

The written procedures further disclose how the Qwest BOC disseminates requests for
proposals and evaluates the proposals. “Procurement has overall responsibility for the
procurement process, including the final recommendation to the Business Unit on vendor
selection. Sourcing decisions must be based on defined and objective evaluation criteria
such as, but not limited to cost, timeliness, quality, product technical suitability, service,
reputation of the supplier, and performance history. In addition, the Government Services
Administration (GSA) maintains a list of firms who are ineligible to receive Government
contracts because they have been suspended, debarred, or otherwise excluded from
federal contracting. Competitive bids solicit proposals from multiple suppliers, which
help to determine whether the supplier’s products, services and technical/business
functions are suitable to meet Qwest’s business needs. Information used for the
evaluation of supplier’s products and services must be accurate, complete and
documented in the contract file. Inclusion on the GSA list as suspended or debarred will

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
26
be one of the factors taken into consideration in all Qwest procurements. Employees shall
not weight criteria to guarantee a predetermined outcome.”

2. Obtained a list of the Qwest BOC’s procurement awards to QCC during the Audit Test
Period. The list contained nine procurement awards to QCC. The Qwest BOC
represented that there were no procurement awards to QLDC during the Audit Test
Period. For three of the nine awards to QCC, obtained copies of the bids submitted by
QCC and third-party companies. Met with Qwest BOC management and discussed how
the selections were made. In two of the three cases where bids were submitted, QCC was
chosen over the other bidders because it offered the lowest overall bid. In the third case,
QCC was chosen because its capabilities best matched the specifications required by the
Qwest BOC. QCC was awarded the remaining six awards because it was the only
potential provider of the service. Management represented that in cases where QCC was
the sole bidder, there were no other quotes submitted. Management represented that all
contracts awarded to the Section 272 Affiliates are posted on the Qwest Internet site.
Table 3 below lists the details of the Qwest BOC procurement awards to QCC during the
Audit Test Period.

Table 3:
Qwest BOC Procurement Awards to QCC
Line Service Vendors Bids Reason Selected
1 Frame/ATM Disaster
Recovery – Provide Trouble
Ticket Status
QCC $7.99/Call Due to the uniqueness of the
systems necessary to support
the FR/ATM customers (since
internal system), QCC was the
sole provider.
2 Dark Fibers for OR to WA QCC
Vendor 1
$3,373/mo
$5,415/mo
QCC was lowest bidder.
3 Dark Fibers for Salt Lake to
Gunlock
QCC
Vendor 2
Vendor 3
Vendor 1
Vendor 4
$11,157/mo
$28,640/mo
No reply
No reply
$25,200/mo
QCC was lowest bidder.
4 Integrated Management and Q
Routing Platform for ACD
QCC $148,000/year Correlates to QCC Wholesale
offering, therefore other
providers are not available.
5 Single point of contact for
American Registry of Internet
Numbers – Paying salary for a
staff Internet engineer
QCC $87.43/hr An individual is currently
doing this function for QCC
and will perform the function
for all Qwest entities.
Therefore, other providers
were not considered.
6 12 Dark Fibers at Highlands
Ranch Cybercenter
QCC $3,000/month QCC is the only vendor with
fibers along this route.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
27
Line Service Vendors Bids Reason Selected
7 Certain QCC information
shared in employee newsletter
and other employee
communications
QCC No charges
applicable
QCC was the sole provider.
8 QCC information shared with
QC in staff meeting
QCC No charges
applicable
QCC was the sole provider.
The information shared relates
to staff meetings held between
QC and QCC where the Vice
President of Network and
Information Technologies
discussed ways to improve
Qwest’s customer
performance.
9 QCC will provide
management employees to QC
in the case of a work stoppage
QCC $51.43/hr QCC was the sole provider.

The Qwest BOC disclosed the following two procurement awards dated prior to the
Audit Test Period. These two awards were not disclosed in the prior report dated June 8,
2004.

• Reports Task Order, effective June 24, 2003, signed October 27, 2003 – QCC
provided Qwest BOC the use of information in order for QC to develop
processes and procedures. QCC was the only vendor considered since the
information needed was QCC information.

• Telecommunications Services Task Order, effective April 2003, signed
February 27, 2004 – QCC provided Direct Internet Access at the Denver
airport Qwest business center. QCC was the only vendor considered since this
service is provided in support of Qwest’s joint marketing efforts.

3. Requested and obtained listings of all goods (including software), services, facilities and
customer network services information, excluding CPNI as defined in Section 222(f)(1)
of the Act, and exchange access services and facilities included in Objective IX, made
available to the Section 272 Affiliates by the Qwest BOC. From these listings, created a
listing of 186 services. For a random sample of 100 items from this list, requested copies
of the media used by the Qwest BOC to inform non-affiliated entities of the availability
of the same goods, services, facilities and information at the same price, and on the same
terms and conditions. For the 100 sampled items, noted the following:

ƒ For 91 of the 100 items, obtained and inspected a copy of the media used by the
Qwest BOC to inform non-affiliated wholesale and large business entities of the
availability of the same goods, services, facilities and information at the same price
and on the same terms and conditions. The types of media obtained included Qwest
Internet site references, public disclosures and tariff postings on the Qwest Internet

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
28
site. Noted that these three media types were available to both affiliated and non-
affiliated entities.

ƒ For 9 of the 100 items, media was no longer available. Management represented that
the nine services terminated in 2004 and the media was subsequently removed from
the Qwest Internet site.

4. Randomly selected the months of June 2004, September 2004 and November 2004 for
testing in this procedure.

a. Obtained a listing of all goods (including software), services, facilities and
customer network services information (excluding CPNI), and excluding
exchange access services and interLATA services, (collectively referred to as
“Other Services”) purchased by the Section 272 Affiliates from the Qwest BOC
for the Audit Test Period on January 17, 2006, and similar supplemental listing on
February 20, 2006. From these two listings, determined the 13 services with the
highest volume billed to non-affiliated third parties during the Audit Test Period.
The selected services are listed in Table 4 below.

Table 4:
Thirteen Other Services with the Highest Volume Billed to Non-affiliated
Third Parties during the Audit Test Period.
Line USOC Description
1 RSX Centrex Station Line
2 NNK Calling Name & Number Delivery
3 32104 Directory Assistance Intrastate
4 BC&I Billing and Collections
5 JZ3PD Interoffice Channel Mileage – Flat Rate 1.544
6 NPU Non-Published Listing
7
ND2 Direct Inward Dialing Service – Central Office –
Electronic Switching System – Central Office Trunk
Termination – Two-way Digital; With Answer Supervision
8 23505 Last Call Return
9
BAFHB Integrated Services Digital Network (ISDN) Flat Rate
Package
10 1FB Flat Line Business
11 AFK Additional Business Line
12 Z4D ISDN
13 PT352 ISDN Dedicated Trunking

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June 9, 2006
29
Management represented that these 13 services are billed to both the Section 272
Affiliates and non-affiliated entities from the Billing, Collection and Invoice system
(BC&I) and Customer Record Information System (CRIS). Management further
represented that for the services billed from each system, these same services are
billed to both the Section 272 Affiliates and non-affiliated entities and no different
system is used to bill these services to non-affiliated entities.

1. For each service listed in Table 4 above, obtained rate tables used to bill the
Section 272 Affiliates from the BC&I billing system for one of the services and
the CRIS system for 12 of the services and compared the rates, discounts,
surcharges and late fees listed in the rate tables to current tariff or agreement
rates. Noted the following:

• For the one service, BC&I, billed from the BC&I system, compared 2,464
rates listed in the rate table used to bill the Section 272 Affiliates to tariffs
or agreements. No differences were noted.
• For the 12 services billed from the CRIS system, compared 1,782 rates
listed in the rate table used to bill the Section 272 Affiliates to tariffs.
Noted 103 differences. Noted that 16 of these 103 differences were due to
no specific mention of “National Directory Assistance” in the applicable
tariffs; however, the tariffs did state “The Company furnishes directory
Assistance Service whereby customers may request assistance in
determining telephone numbers within or outside this state.” Differences
are listed on Attachment A-6.
• For three of the 12 services billed from the CRIS system, compared 38
rates listed in the rate table used to bill the Section 272 Affiliates to
agreements. Noted 11 differences. Differences are listed on Attachment
A-6.

Noted that 4 of the 13 services were billed under agreements to both the Section
272 Affiliates and non-affiliates. For rate table rates for the four services billed
under agreements, BC&I, JZ3PD, RSX and Z4D, compared the rate table rates
used to bill to the Section 272 affiliates to the rate table rates used to bill
nonaffiliates. Noted the following:

• For BC&I, compared Section 272 Affiliates’ rates to 243 non-affiliate
rates. Noted that 20 of the 243 non-affiliate rates (8.2%) were greater than
the Section 272 Affiliates’ rates.
• For JZ3PD, RSX and Z4D, compared Section 272 Affiliates’ rates to
170,866 non-affiliate rates. Noted that 11,739 of the 170,866 non-affiliate
rates (6.9%) were greater than the Section 272 Affiliates’ rates.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
30
Management represented that the following procedures were in place for updating
rate tables:

• BC&I System – The account executive of BC&I sends a request for an
update of a rate in the rate table. A rate table update form is filled out with
the details such as product, state, bill codes, bill phrase, interstate rate and
intrastate rate. The request is sent to the Qwest BOC’s Wholesale Markets
department (the Interexchange Carrier Service Center (ICSC)), who makes
the changes to the rate table through on-line screens based on the account
executive’s request. Updating the rate table is followed by the verification
process. Once the rate table is updated, a rate table update report is created
to verify that the rate table change was keyed correctly. In addition to
displaying the rate changes, various edits are performed between the new
updates and the rate table itself. A rate element verification sheet is
created and sent to the account executive for verification and information.

• CRIS – Requests for rate table updates are presented to the CRIS regions
in the form of information technology (IT) approved projects by various
business units and IT intake organizations. The project information
provided includes: project identifications, charge codes, the client
requestor name and phone number, the detailed description of the change
including before and after information for each USOC or rate and the
effective date of the approved rate change. As the development unfolds,
validation is performed at each significant step. When implemented by
release or in a scheduled update, a final verification is performed again to
ensure compliance with authorizations and client request. Once confirmed,
each intake organization is notified of implementation.

2. For the billing systems listed in procedure a. above, documented in the
workpapers the practices and processes that the Qwest BOC has in place to ensure
the billing system bills the Section 272 Affiliate and non-affiliates at the same
rates and under the same terms and conditions. Documented, in Attachment A-5,
the Qwest BOC’s internal controls and procedures designed to ensure non-
discriminatory billing related to billings from these systems.

b. For the three months selected in procedure a. above, obtained a listing of the
transactions billed to the Section 272 Affiliates for each of the 13 services listed in
Table 4. Randomly selected 10 transactions per service for a total of 130 billed
transactions. For the 130 transactions selected, tested for the proper application of the
rate tables in effect at the time of the transaction, including all applicable discounts,
surcharges and late fees. Compared the rates used to calculate the billed transaction to

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
31
the corresponding rates on the rate tables. For the 130 billing transactions, noted the
following:

• For 2 of the 130 transactions, the rate charged did not agree with the rate per
the applicable rate table.
• For 1 of the 130 transactions, the rate was not applied to all the units on the
transaction.
• For 127 of the 130 transactions, the rates charged agreed with rates from the
applicable rate tables.

For the 130 billing transactions, obtained documentation that the Qwest BOC
recorded the transaction as revenue and recorded the payment for the transaction.
Also obtained documentation that the Section 272 Affiliates expensed the transaction
and that the same amount was paid by the Section 272 Affiliates. No differences were
noted.

c. This procedure was not performed as the same systems are used to bill both the
Section 272 Affiliate and non-affiliated entities for the services listed in Table 4
above. See testing in procedure a. above.

d. This procedure was not performed as the same systems are used to bill both the
Section 272 Affiliate and non-affiliated entities for the services listed in Table 4
above. See testing in procedure b. above.

5. Documented the Qwest BOC’s process for disseminating information pursuant to CC
Docket No. 96-149, First Report and Order, Para. 16, about network changes, the
establishment or adoption of new network standards and the availability of new network
services to each Section 272 Affiliate and to non-affiliated entities. Noted that the
following tools were used by the Qwest BOC to disseminate network information about
network changes, new or changed network standards, and the availability of new network
services. QSC represented that all of the following tools are available to both Qwest
affiliates and non-affiliates.

ƒ State and Federal Tariffs – Access to pending and effective tariff documents can be
found at http://tariffs.qwest.com:8000. The tariffs provide affiliated and non-affiliated
entities with Qwest BOC products or service offerings, descriptions and pricing.

ƒ Local Exchange Routing Guide (LERG) – Telcordia (www.telcordia.com) owned and
maintained database. The LERG database provides lists of all end office switches and
describes their relationship to tandem switches and is used to understand routing and
interconnection architectures.

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June 9, 2006
32
ƒ Qwest Technical Publications developed by the Qwest BOC from existing national
and international standards. Describes the architecture, physical interfaces, and
detailed technical characteristics of the Qwest BOC products and services. Includes
products/services descriptions, technical information and requirements, technical
diagrams, network channel and network channel interface codes. Qwest Technical
Publications are available at http://qwest.com/techpub.

ƒ The InterCONNection (ICONN) website located at http://qwest.com/iconn/ provides
information on the Qwest BOC’s local network, including the following switch
information:

i. Current Tandem List – updated monthly
ii. Central Office Find – updated weekly/monthly
iii. NXX Activity Reports
iv. Switch Features Availability – updated monthly
v. Switch Conversion and Service Order Embargo Detail – updated weekly
vi. Switch Software Upgrade Detail – updated weekly
vii. Usage Data – updated annually
viii. Loop Data – updated monthly
ix. Digital Loop Carrier (DLC) Remote Terminal (RT) Cabinets by
Distribution Area (DA) – updated monthly
x. Outside Plant & Interoffice Facility Augments greater than $100,000 –
updated monthly
xi. Universal Digital Loop Carrier – updated monthly

ƒ Network Disclosures Notices are located at http://www.qwest.com/disclosures, and is
a web-based tool designed to provide public notice of changes in the information
necessary for the transmission and routing of services using the Qwest BOC’s
facilities or networks, as well as any other changes that would affect the
interoperability of those facilities or networks. Disclosure is made at the “make/buy”
decision point, defined as a firm business decision to move forward with a product or
service that relies on a new or changed basic network interface, a decision to make
for itself, or procure from another entity, any product the design of which affects or
relies on a new or changed network interface.

6. For the call centers observed in Procedure 7 below, obtained and inspected scripts that
Qwest BOC’s customer service representatives recite to new customers calling to
establish new local telephone service or move an existing local telephone service to
another location within the BOC in-region territory. Reviewed the scripts and noted that
the scripts contained the following:

ƒ language that attempts to sell interLATA services;

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33
ƒ language that informs the consumers that there are other providers of
interLATA services; and
ƒ language offering to identify the other providers to the consumer if they are
interested.

Obtained and inspected the written content of the Qwest BOC Internet site for on-line
ordering of new residential service or to move an existing residential local telephone
service, www.qwest.com, noting that the consumers are informed on the Internet that
there are other providers of interLATA service. Further noted that the residential
customer can click on a link that lists the other providers randomly. Noted that if a Qwest
Bundled option is selected during the on-line ordering process, then consumers are not
informed of other providers of interLATA service. Noted that the Qwest BOC Internet
site does not accept orders for small or large business service. The Qwest BOC website
informs business customers that they must call in to request service.

7. Obtained a complete listing as of June 30, 2005, of all Qwest BOC call centers. From the
listing, with Qwest’s assistance, compiled a list of Qwest BOC call centers responding to
inbound callers requesting to establish new local telephone service or to move an existing
residential local telephone service within the BOC in-region territory. From this listing,
identified and grouped each call center by type of customers: “Consumer” or “Business.”
Determined that the Qwest BOC had a total of 10 call centers that routinely responded to
calls for new or moved service (seven Consumer call centers and three Business call
centers). Also determined that the Qwest BOC had 13 call centers (ten Consumer call
centers and three Business call centers) that incidentally responded to calls for new or
moved service.

The Qwest BOC represented that there were no new Qwest BOC call centers responding
to inbound callers requesting to establish new local telephone service or to move an
existing local telephone service to another location within the BOC in-region territory
that became operational between June 30, 2005, and the end of the Audit Test Period.

a. Selected all 7 Consumer call centers and all 3 Business call centers from the list
of 10 call centers obtained above that routinely responded to requests for new or
moved service. At each selected call center, attempted to listen in on at least 10
calls from callers requesting to establish new local telephone service or to move
an existing local telephone service. Observed that most of the call centers selected
received all types of customer service calls, including calls for new or moved
service. Listened in on a total of 540 calls at 10 call centers. Out of 540 calls
observed, determined that in 111 calls17 the customer requested new or moved
service, the Qwest BOC marketed long distance service and the Qwest BOC was

17 Observed at least nine calls for new or move service at each of the ten selected call centers in which the Qwest
BOC marketed Qwest long distance service.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
34
required to inform the customer of their right to choose long distance providers.
For the 111 calls, noted the following:

ƒ For 91 calls, the customer service representative marketed Qwest long
distance service and informed the customer of other providers of
intraLATA and/or interLATA services and informed the customer of other
long distance providers and of their right to make the selection.

ƒ For seven calls, the customer service representative marketed Qwest long
distance service, but the customer interrupted or immediately refused all
long distance service before the customer service representative informed
the customer of their right to choose a long distance provider.

ƒ For 13 calls, the customer service representative marketed Qwest long
distance service but did not inform the customer of their right to choose a
long distance provider.

b. From the listing of 13 call centers obtained above that incidentally responded to
inbound callers requesting to establish new local telephone service or to move an
existing local telephone service (such as sales and service centers that usually
receive customer inquiries from existing customers), randomly selected three
Consumer centers (Helena, Montana, Phoenix, Arizona and Pocatello, Idaho) and
two Business call centers (Denver, Colorado and Phoenix, Arizona). Listened in
on a total of 100 calls, 20 calls per center. In the 100 calls observed, 6 calls were
requests for new or moved service. For the six calls noted the following:

ƒ For three calls, the customer representative marketed Qwest long distance
service and informed the customer of other providers of intraLATA and/or
interLATA services and informed the customer of other long distance
providers and of their right to make the selection.

ƒ For two calls, the customer representative marketed Qwest long distance
service, but the customer interrupted or immediately refused all long
distance service before the representative informed the customer of their
right to choose a long distance provider.

ƒ For one call, the customer representative marketed Qwest long distance
service but did not inform the customer of their right to choose a long
distance provider.

c. Accessed the Qwest Internet site, www.qwest.com, for residential on-line
ordering of long distance service. Walked through the steps a residential customer
must take to order long distance service from the Section 272 Affiliates. Observed

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35
that the customer is informed of the right to select the interLATA services
provider of his/her choice, and of the existence and/or list of other interLATA
service providers. Noted that the steps for on-line ordering are as follows:

1. Customer selects state
2. Customer selects product plan
3. Customer selects residential service
4. Screen displays process overview to customer
5. Customer enters his name and service address
6. Customer selects products and services
7. Qwest offers 4 choices.
a) “Qwest Choice Home” with “Qwest Choice Unlimited Long
Distance”
b) “Qwest Choice Home” with “Qwest DSL Deluxe with MSN
Premium”
c) “Qwest Choice Home” with “Qwest Choice Unlimited Long
Distance” with “Qwest DSL Deluxe with MSN Premium”
d) “View all of our Services”
8. Customer selects local phone number
9. Customer selects features associated with local service
10. Customer selects local toll service carrier and long distance carrier
11. Customer reviews order
12. Customer enters credit information
13. Customer selects installation date
14. Customer submits order

Noted that Qwest’s on-line ordering process for residential service informs the
customer of his or her right to choose any interLATA services provider and
provides the customer a list of such choices if the customer selects choices “b” or
“d” above in Step 7. Noted that Qwest’s on-line ordering process does not inform
the customer of his right to choose any interLATA service provider if the
customer selects a Qwest bundled package (choices “a” or “c” from Step 7
above).

Noted that Qwest does not offer on-line ordering for new or move business
service.

8. Requested a listing of all inbound call centers in which representatives of third-party
contractors of the Qwest BOC respond or might incidentally respond to customers
requesting to establish new local telephone service or to move existing service as of
June 30, 2005. The Qwest BOC represented that there were four call centers: Center
Partners (Coeur D’Alene, Idaho), Focus (Ogden, Utah), TCIM (Tucson, Arizona), and
NuComm (Oromocto, Nebraska) in which representatives of third-party contractors of

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
36
the Qwest BOC respond or might incidentally respond to customers requesting to
establish new local telephone service or to move existing local telephone service.
Observed 100 calls (25 calls at each call center) and noted that 11 of the 100 calls were
for new or transferred service, and in 9 of the 11 calls, representatives marketed Qwest
long distance service. For the nine calls for new or transferred service where Qwest long
distance service was marketed, noted the following:

ƒ In six calls, noted that the representatives informed the customers of their
right to select the interLATA services provider of his/her choice, the existence
of other interLATA service providers and offered to provide a list of other
providers.
ƒ In two calls, the customer refused all long distance service before the
representative informed him of the right to choose carriers.
ƒ In one call, the representative marketed Qwest long distance service but did
not inform the customer of their right to choose a long distance provider.

The Qwest BOC represented that there were no new third-party call centers responding to
inbound callers requesting to establish new local telephone service or to move an existing
local telephone service to another location within the BOC in-region territory that
became operational between June 30, 2005, and the end of the Audit Test Period.

9. Identified the controls utilized by the Qwest BOC and the third-party contractors hired
for inbound telemarketing to assure compliance by the Qwest BOC with Section 272.
Compared the Qwest BOC controls with controls in place at the Center Partners, Focus,
NuComm, and TCIM call centers. The controls differences noted are documented in
Table 5 below:

Table 5:
Call Center Controls for Section 272 Compliance
Control & Description
In Place
at Qwest
BOC
Call
Centers
In Place
at Center
Partners
Call
Center
In Place
at Focus
Call
Center
In Place at
NuComm
Call
Centers
In Place
at TCIM
Call
Centers
C-Plus Script Pop-Up – The ordering
system displays a pop-up of the 272
script that the consultant must review
prior to proceeding with the order.
Yes Yes Yes Yes Yes*

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
37
Control & Description
In Place
at Qwest
BOC
Call
Centers
In Place
at Center
Partners
Call
Center
In Place
at Focus
Call
Center
In Place at
NuComm
Call
Centers
In Place
at TCIM
Call
Centers
Consultant Observations –The
consultant is observed by their
immediate supervisor and other
quality assurance leads. The purpose
of the observations is to identify
whether the consultants displaying
specific behaviors including whether
they are meeting regulatory
requirements such as reading the 272
script.
Yes Yes Yes Yes Yes
Consultant Accountability and
Coaching – Consultants are held
personally accountable for their
actions and for reading required
regulatory scripts (e.g., the 272
script). When consultants do not
meet these requirements, they are
reprimanded, appropriately coached,
and potentially terminated based
upon the number of offenses and the
severity of the offense.
Yes Yes Yes Yes Yes
Consultant Training and Testing –
Various levels of training are
required for each consultant. Section
272 regulatory requirements are
taught and tested during these
training sessions.
Yes Yes Yes Yes Yes
Call Center Quality Audits and
Compliance Reporting – Periodic
audits are performed on the call
center either by Qwest or an outside
party to validate that the call centers
are properly identifying,
documenting, resolving and
reporting compliance-related issues.
Yes Yes Yes Yes Yes
* Note: The C-Plus ordering system came into operation during the summer of 2005.

10. Obtained and reviewed a copy of the contract documents between the Qwest BOC and
the following third-party contractors that provided inbound telemarketing: Focus
Communications, Inc.; TCIM Services, Inc.; NuComm International; and Center
Partners. Documented the following controls included in the third-party contract
documents related to section 272:

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
38
• Training – require the third-party calling center to train all employees on using the
appropriate Qwest-provided call scripts.
• Performance Management Requirements – makes the third-party calling centers
responsible for tracking and management of representatives’ performance to
standards as set forth in the contract and for ensuring that programs are managed and
monitored daily.
• Supplier Systems – third-party calling centers must use Qwest’s on-line scripting
tools and provide the ability to adjust scripts on-line. (This control was not listed in
the Center Partners contract documents)
• Adherence to Scripts – require third-party call centers to strictly adhere to scripts
provided by Qwest. (This control was not listed in the Center Partners contract
documents)
• Monitoring Requirements – allows Qwest to monitor third-party call centers’
representatives.
• Required Use of Sales Recording – require third-party call centers to digitally record,
retain and review all sales acceptances. (This control was not listed in the Center
Partners contract documents)

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
39
OBJECTIVE VIII. Determine whether or not the BOC and an affiliate subject to section
251(c) of the Act have fulfilled requests from unaffiliated entities for telephone exchange
service and exchange access within a period no longer than the period in which it provide
such telephone exchange service and exchange access to itself or its affiliates.

1. Documented in the working papers the practices and processes the Qwest BOC has in
place to fulfill requests for telephone exchange service and exchange access service for
the Section 272 Affiliates, other affiliates and non-affiliates in each state where the
Qwest BOC has been authorized to provide in-region interLATA services. The Qwest
BOC represented that the practices and processes that it has in place to fulfill requests for
telephone exchange service and exchange access service are the same in all states served
by the Qwest BOC.

For telephone exchange service, noted a difference in the processes for ordering for
affiliates and non-affiliates. Affiliates order telephone exchange services differently than
non-affiliated Interexchange Carriers (IXCs). All Qwest affiliates order telephone
exchange service through the Qwest Internal Communications Service Delivery (ICSD)
group. Service order requests are placed via the Intranet. The ICSD converts the requests
and inputs them into the Qwest BOC’s service order processor (SOP). As needed, ICSD
personnel are available for assistance. Non-affiliated IXCs place orders for telephone
exchange services through the Qwest Wholesale Service Delivery group. Standardized
ordering forms have been developed for customer use; and forms, instructions and links
to exchange product information are available on the wholesale website at:
http://www.qwest.com/wholesale/customerService/genexchange.html. Completed forms
are submitted by the customer to the Qwest BOC via email or fax gateway. Qwest BOC
wholesale personnel are available for any customer assistance as needed.

For telephone exchange service, noted that the Qwest BOC provisions requests for all
affiliates and non-affiliates in the same way.

For exchange access services, noted that the Qwest BOC has the same practices and
processes in place to fulfill service requests from the Section 272 Affiliates, other
affiliates and non-affiliates.

The following Qwest BOC internal controls and procedures are documented within the
Qwest BOC’s practices and procedures and are designed to implement the Qwest BOC’s
duty to provide nondiscriminatory service.

ƒ The procedures do not make reference to customer type, therefore customer order
activity is processed without regard to affiliate or non-affiliate status. These same
standards are applied to customer requests for ordering service, requesting
maintenance or repair services, and service change requests.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
40
ƒ Once a service order is created by a customer and enters the SOP, the business
rules associated with the product ordered are applied to the order, regardless of
affiliate or non-affiliate customer status.
ƒ Service orders are tracked by unique identifiers (i.e., order number, circuit
assignment code). Business rules tell the systems how to handle the order based
on what the customer ordered.
ƒ Service orders are queued by critical dates, such as due date, applied by the Qwest
BOC’s assignment systems. Due dates are assigned on a first-in, first-out
methodology. Intervals are assigned based on the product type, product quantity,
geographic density, facility availability and human resource availability.
ƒ Systems are designed to manage the flow of work activity based on the type and
quantity of service ordered, not on the affiliate or non-affiliate status of the
customer. This management of workflow is described in the Standard Interval
Guides located at http://www.qwest.com/wholesale/guides/sig/index.html.
Manual order activity is also managed based on the type and quantity of service
ordered, not on the type of customer.

2. For each state where Qwest has been authorized to provide in-region interLATA
services, documented in the workpapers are the processes and procedures followed by the
Qwest BOC to provide information regarding the availability of facilities used in the
provision of special access service to the Section 272 Affiliates, the Qwest BOC and
other affiliates18 and non-affiliates. Noted no differences in the processes and procedures
used to provide information regarding availability of facilities used to provision special
access service to the Section 272 Affiliates, other affiliates and non-affiliates. The Qwest
BOC represented that no employees of the Section 272 Affiliates or other affiliates have
access to, or have obtained information regarding, special access facilities in a manner
different from the manner made available to non-affiliates during the Engagement Period.

3. For each state where Qwest has been authorized to provide in-region interLATA
services, obtained written methodology that the Qwest BOC followed to document time
intervals for processing of orders (for initial installation requests, subsequent requests for
improvement, upgrades, or modifications of service, or repair and maintenance),
provisioning of service, and performance of repair and maintenance services for the
Section 272 Affiliates, BOC and other affiliates and non-affiliates for exchange access
services and PIC change orders.

During the Engagement Period Qwest tracked monthly results by state (starting in the
first full month following Section 271 authorization) for the following performance
metrics (PMs), listed in Table 6 below, for the Section 272 Affiliates, BOC and other
affiliates and non-affiliates from January 2004 through December 2005.

18 The term “BOC and other affiliates” referred to in Objective VIII, Procedures 2 through 6 includes the provision
of service by the Qwest BOC to its retail and wholesale customers and to other non-Section 272 Affiliates of the
Qwest BOC.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
41

Table 6:
Section 272(e)(1) Performance Metrics Reported by Qwest
Performance Metric
Reported
Section 272
Affiliates
OP-3-272 Installation Commitments Met QCC
OP-4-272 Average Installation Interval QCC
PO-5-272 Firm Order Confirmations On Time QCC
PC-1-272 % PIC Change Requested w/in 24 hours QCC, QLDC
MR-5-272 All Troubles Cleared w/in 4 hours QCC
MR-6-272 Mean Time to Restore QCC
MR-8-272 Trouble Rate QCC

Obtained and included in the workpapers, the methodology and business rules used by
Qwest to report each of these measures. Noted that the methodology and business rules
are titled Service Performance Measurement Descriptions (SPMD), 14-State 272 SPMD,
Version 2.2, dated May 28, 2004, and is publicly available at:

http://www.qwest.com/about/policy/docs/qcc/documents/Service_Performance_Measure
ment_Description_060104.pdf.

Management represented that the Qwest BOC’s section 272(e)(1) reporting is a series of
processes and programs that generate and publish results in the provisioning and
maintenance of service between the Qwest BOC and other affiliates, the Section 272
Affiliates and non-affiliated IXCs. The reports are summaries and statistics derived from
a series of transactional data sets, i.e. access service requests, orders, and tickets. Each
data set, called an “Adhoc” file, holds the necessary raw data to calculate the measure.
The section 272 statistical program, STATS.sas, summarizes and calculates results and
applies the statistical tests to determine parity. The section 272(e)(1) reporting
architecture utilizes SAS coding to produce performance results and statistics. The results
and statistics are comparable across states, companies and products. The Qwest BOC
reports performance results for the services it provides to the Section 272 Affiliates, the
BOC and other affiliates and non-affiliates publicly at the regional level and has the state
level results available upon request.

4. Obtained the performance data maintained by the Qwest BOC for the months of
January 2004 to December 2005, by month, by state, indicating time intervals for
processing of orders (for initial installation requests, subsequent requests for
improvement, upgrades, or modifications of service or repair and maintenance),
provisioning of service, and performance of repair and maintenance services for the
Section 272 Affiliates, BOC and other affiliates and non-affiliates for exchange access
services and PIC charge orders.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
42

During the Engagement Period, the Qwest BOC did not report Section 272(e)(1)
performance measures for the exchange telephone service and unbundled network
elements categories. The Qwest BOC represented that during the Engagement Period it
did not report Section 272(e)(1) performance measures for the exchange telephone
service category since the Section 272 Affiliates did not resell local service. The Qwest
BOC also represented that during the Engagement Period that it did not report Section
272(e)(1) performance measures for the unbundled network elements category since the
Section 272 Affiliates did not purchase unbundled network elements from the Qwest
BOC. The Qwest BOC also represented that for the PIC change measure, the comparison
will be non-affiliates compared to Section 272 Affiliates because there are no PIC
Change transactions for BOC and other affiliates.

From this data, prepared comparisons, shown in Attachment A-7, of the differences in
time in fulfilling each type of request for the same service for the Section 272 Affiliates,
BOC and other affiliates and non-affiliates. Prepared linear graphs, at Attachment A-8,
for each state, for each performance measure, for each service, over the Engagement
Period, depicting the performance for the Section 272 Affiliates, BOC and other affiliates
and non-affiliates.

Requested explanations from Qwest where fulfillment of requests from non-affiliates
took longer than for the Section 272 Affiliates. The Qwest BOC represented that when
reviewing QCC and QLDC performance results Qwest focuses on the parity score. A
parity score is a numeric indication of whether the reported difference in results is
statistically significant.19 A negative parity score means the result is not statistically
significant while a parity score greater than or equal to zero indicates the difference
between the BOC and other BOC affiliates and non-affiliates or Section 272 Affiliates
and non-affiliates is statistically significant.

Qwest represented that all applicable parity scores were provided and are included on
Attachment A-7. Qwest does not compute parity measures in the following
circumstances:

ƒ No results for either the non-affiliate or Section 272 Affiliate to compare with
one another.
ƒ Performance of both at or near 100% or 0% in either comparison.
ƒ All the data points are the same.
ƒ When the volume of the units measured for the non-affiliate or Section 272
equals one.

19 The formula is (z_score – critical_z)/critical_z. The critical_z value is 1.645 for a 95% confidence level.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
43
For performance measures where the parity score is less than zero, the Qwest BOC’s
normal process is to not perform root cause analysis since the parity analysis indicates
that there is not a statistically significant difference in the results.

For performance measures where the parity score is greater than zero, the Qwest BOC’s
normal process is to perform a root cause analysis when the condition exists for three
consecutive months in any one state. Identified all statistically significant differences
(parity score greater than zero for three consecutive months for any one state) during the
Engagement Period and requested that the Qwest BOC provide explanations. The Qwest
BOC explanations are included in Attachment A-9.

5. Using the reported data (i.e., by state, by service, by performance measure, by month) in
Procedure 4 above, randomly selected the months of December 2004, March 2005 and
December 2005 for testing. For the selected months, applied the business rules to the
underlying data and compared the results to those tracked and maintained by the Qwest
BOC for that performance metric. Application of the business rules considered the
definitions, exclusions, calculations and reporting structure included in the business rules.
All performance metrics for the selected months were recalculated and the following
differences were noted:

• For the December 2004 results for PO-5 Frame Relay, for all states reported a
zero numerator. Also noted that this error was corrected by the Qwest BOC with
the posting of the July 2004 to June 2005 results.

• For the December 2005 results for OP-3 DS1, noted that an Access Customer
Name Abbreviation (ACNA) belonging to QCC was listed as a non-affiliate in the
ACNA list and one transaction was incorrectly included in the Colorado non-
affiliate results.

6. Inquired and documented how the Qwest BOC makes available to non-affiliated entities
information regarding performance results in providing any service to the Section 272
Affiliates, BOC and other BOC affiliates, and non-affiliates. Performance results are
posted at a regional level on the Qwest Internet site at the following URLs and are
updated on a monthly basis:
http://www.qwest.com/about/policy/docs/qcc/overview.html; or,
http://www.qwest.com/about/policy/docs/QwestLD/overview.html.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
44
OBJECTIVE IX. Determine whether or not the BOC and an affiliate subject to section
251(c) of the Act have made available facilities, services or information concerning its
provision of exchange access to other providers of interLATA services on the same terms
and conditions as it has to its affiliate required under section 272 that operates in the same
market.

1. Obtained a list of 31 exchange access services and facilities with their related rates
offered to each Section 272 Affiliate. The Qwest BOC represented that two forms of
media, the Qwest Internet site, http://www.qwest.com/wholesale/pcat/index.html and the
Wholesale Notification Process, are used to disclose information regarding the
availability of these services to the Section 272 Affiliates and non-affiliated carriers. The
Wholesale Notification Process allows carriers to choose to receive notifications via U.S.
Mail or email. Additionally, the Qwest BOC represented that they did not use brochures
or bill inserts to inform carriers of the availability of services. For all 31 exchange access
services and facilities offered to the Section 272 Affiliates, reviewed the media sources
for rates, terms, and conditions disclosed. Noted no distinctions in the rates terms and
conditions made available to the Section 272 Affiliates and to non-affiliated carriers in
the media reviewed.

2. Randomly selected the months of September 2004, April 2005 and June 2005 for testing
in this procedure.

a. Obtained a listing of all exchange access services and facilities, rendered by the
Qwest BOC to the Section 272 Affiliates for months listed above on January 28,
2006, and similar supplemental listing on February 20, 2006. From these two
listings, determined the 11 exchange access services and facilities with the highest
volume billed to non-affiliated third parties during the selected months. The
selected services are listed in Table 7 below.

Table 7:
Eleven Exchange Access Service/Facilities with the Highest Volume Billed to
Non-affiliated Third Parties in the Months of September 2004, April 2005
and June 2005.
Line USOC Description
1 FLQ3X
Channel Termination – Per Point of Termination –
Pricing Flexibility
2 TMECS Special – Channel Termination
3 320 E.O. Local Switching 2
4 1U5C5
Access Service Channel Mile – Private Line
Transport
5 1YFC2
Channel Mileage – Switched and Special Access –
Pricing Flexibility – DS1 – Second Band

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
45
Line USOC Description
6 1U5U5
Channel Mileage – Switched and Special Access
DS3 – Over 50 to 200 Miles – Monthly
7 FMC3X
DS3 to DS1 Multiplex – Price Flexibility –
Provision Multiplex of 44.736 MBPS Capacity to
28 DS1 CHN-W/HC3- per arrangement
8 150 Premise Tandem Switch Charge
9 1YFC3
Channel Mileage – Switched and Special Access –
Pricing Flexibility – DS1 – Third Band
10 F6N Central Office Node – Pricing Flexibility – SONET
11 FHTAX
Channel Termination – Pricing Flexibility – HC
System – Capacity 1 System

Management represented that these 11 services are billed to both the Section 272
Affiliates and non-affiliated IXCs from CRIS and IABS (Integrated Access
Billing System) billing systems. Management further represented that for the
services billed from the CRIS system, these same services are billed to both the
Section 272 Affiliates and non-affiliated entities from CRIS. Management also
represented that for the services billed from the IABS system, these same services
are billed to both the Section 272 Affiliates and non-affiliated entities from IABS.
Management further represented that if a customer orders exchange access
services from the Qwest BOC’s wholesale department, then that service is
provisioned through the Exchange Access Control Tracking (EXACT) system and
billed from IABS. If a customer orders from the retail department, then the
service is billed from CRIS.

1. Inquired and documented the procedures used by the Qwest BOC for ensuring
that the applicable tariff or agreement is billed to both the Section 272
Affiliates and non-affiliated IXCs. For each of the services listed in Table 7
above, obtained the billing system rate tables, including applicable discounts,
surcharges, late fees, etc. used to bill the selected service. Also obtained the
current tariffs and one contract 20 for these services. Compared the 3,121
items in the rate tables to the rates in the applicable tariffs and noted that four
items listed as $80 in the rate tables were listed as $92 in the tariffs.

20 All services listed in Table 7 were sold to the Section 272 Affiliates under tariff during the Audit Test Period
except for USOC F6N. USOC F6N was sold to the Section 272 Affiliates under tariff except for one instance in
which it was sold under contract in Utah (Contract # U27955).

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
46
Noted that for all the services listed in Table 7 provided to the Section 272
Affiliates under tariff, the tariff rates included in the rate tables were the same
for both the Section 272 Affiliates and non-affiliated IXCs.

For the one contract rate (F6N in Utah), compared the rate charged to the
Section 272 Affiliates to 1,646 rates charged to nonaffiliated IXCs. Noted that
QCC was billed at a contract rate that expired in 2001. Management
represented that the service continued to be provided at the old contract rate in
error. Management also represented that QCC should have been notified that
the term agreement had expired and that either a new agreement needed to be
negotiated or the monthly charge would increase from the term agreement
charge to the month-to-month rate. Noted that 57 of the 1,646 nonaffiliated
F6N contract rates in Utah were higher than the F6N rate charged to QCC.

Inquired and documented, in Procedure VII-4a1, the procedures used by the
Qwest BOC for updating the CRIS rate tables for the Audit Test Period.

Management represented that the following procedures were used during the
Audit Test Period by the Qwest BOC for updating the IABS rate tables:

• There are two groups that update the IABS rate tables. The first
group, which is located in Salt Lake City, updates the border
interconnect point requests related to meet point billing (as found in
the applicable tariff), product network channel codes, network
channel interface requests (identifies what USOC is associated with
each class of service and where it appears on the service order) and
contractual rates. The updates are done either manually or via the
Contract Management Application (COMA) system.

• The second group is the management tables group within the
Wholesale group who updates IABS rate tables from tariff updates
and contract requests. They also update tables for formal requests
from the tax department and other internal departments. The controls
in place include an integrated table maintenance system (ITMS)
update system that has edit and error-out controls built into the
system. There are also Database 2 edits in the IABS system. The
group do peer reviews and second-level reviews for every update
before release. If errors are noted, corrections are made and
revalidated before release. At the end of the month, a report is run of
all updates made to the system and verification of peer reviews
conducted.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
47
2. For the CRIS and IABS systems, documented in the workpapers the practices
and processes that the Qwest BOC has in place to ensure the billing system
bills the Section 272 Affiliate and non-affiliates at the same rates and under
the same terms and conditions. Documented, in Attachment A-5, the Qwest
BOC’s internal controls and procedures designed to ensure non-
discriminatory billing related to billings from CRIS and IABS.

b. For the three months selected in procedure a. above, obtained a listing of the Billing Account
Numbers (BAN) that were billed to the Section 272 Affiliates for each of the 11 services
listed in Table 7. Judgmentally selected three BANs per month, per service for a total of 99
BANs. The 99 BANs included 71 BANs from IABS and 28 BANs from CRIS. For the 99
BANs selected, obtained a listing of the individual billing transactions on each BAN.
Randomly selected one billing transaction from each BAN. For the 99 billing transactions
selected, tested for the proper application of the rate tables in effect at the time of the
transaction, including all applicable discounts, surcharges, late fees, percent interstate usage
(PIU) factors and shared use factors. Compared the rates used to calculate the billed
transaction to the corresponding rates on the rate tables. For the 99 billing transactions, noted
the following:

• For one transaction billed from CRIS, noted that the monthly recurring charge of
$92.00 was not billed.
• For one transaction billed from CRIS, noted that the September 2004 billing of
$1,500 did not reflect a rate change that was effective on August 31, 2004, that
increased the monthly recurring rate from $1,500 to $2,200.
• For 97 of the 99 billed transactions, the rates charged agreed with rates from the
applicable rate tables.

For the 99 billing transactions, obtained documentation that the Qwest BOC recorded the
transaction as revenue to accounts 5082, 5083 and 5084 and recorded the payment for the
transaction. Also obtained documentation that the Section 272 Affiliates expensed the
transaction and that the same amount was paid by the Section 272 Affiliates. No differences
were noted.

c. This procedure was not performed as the same systems, CRIS and IABS, are used to bill the
services listed in Table 7 above to both the Section 272 Affiliate and non-affiliated entities.
See testing in procedure a. above.

d. This procedure was not performed as the same systems, CRIS and IABS, are used to bill the
services listed in Table 7 above to both the Section 272 Affiliate and non-affiliated entities.
See testing in procedure b. above.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
48
OBJECTIVE X. Determine whether or not the BOC and an affiliate subject to section
251(c) of the Act have charged their separate affiliate under section 272, or imputed to
themselves (if using the access for their provision of their own services), an amount for
access to their telephone exchange service and exchange access that is no less than the
amount charged to any non-affiliated interexchange carriers for such service.

1. Obtained a list of four interLATA services offered by the Qwest BOC: National
Directory Assistance (NDA), Reverse Directory Assistance (RDA), Enhanced 911
(E911) and signaling services. Discussed the list with the appropriate Qwest BOC
representative, who indicated that the list was comprehensive. Compared the services
appearing on the list with the interLATA services disclosed in the Qwest BOC’s Cost
Allocation Manual (CAM) Section II and compared the nonregulated interLATA services
listed in Section II of the Qwest BOC’s CAM with those defined as incidental in Section
271(g) of the Act and those interLATA services allowed under FCC order. Noted that
signaling services are not listed in Section II of the CAM. Management represented that
in a number of the Qwest BOC’s LATAs, signaling service is provided by the carrier
accessing signaling information stored in a different LATA. Management further
represented that this type of interLATA signaling service network architecture was
originally utilized pursuant to an MFJ waiver and is specifically permitted in section
271(g) (5) and (6) of the Act. The referenced signaling services are treated as part of the
Qwest BOC’s local exchange operations and are not subject to Part 64 accounting
requirements by the Qwest BOC.

2. The Qwest BOC represented that from the list of services obtained in Procedure 1 above,
it imputed to itself amounts for access, switching and transport for the NDA, RDA and
E911 services during the Engagement Period. The Qwest BOC revised the imputation
methodologies and cost studies for NDA, RDA and E911 during 2004 and retroactively
applied the new methodology for the entire Engagement Period. Obtained usage details
and rates used to calculate the amounts imputed for NDA, RDA and E911 services.
Agreed rates used in the imputation calculations to tariff rates. No differences were
noted.

Traced the amounts imputed for NDA, RDA and E911 services by the Qwest BOC to the
journal entry and to the general ledger and noted that the entry was a debit to
nonregulated operating revenues (decrease) and a credit to regulated revenues (increase).
No differences were noted.

3. For exchange access and local exchange service provided by the Qwest BOC to the
Section 272 Affiliates during the 12 months of the Engagement Period ending
September 30, 2005, documented the total amount the Section 272 Affiliates recorded as
expense for those services in their books, the total amount the Section 272 Affiliates paid
to the Qwest BOC and the amount of revenue billed by the Qwest BOC for those
services. Table 8 below lists the documented amounts and differences noted. The Qwest

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
49
BOC and Section 272 Affiliates represented that the Qwest BOC provided no unbundled
network elements to the Section 272 Affiliates during the 12 months of the Engagement
Period ending September 30, 2005.

Table 8:
Summary of Local Exchange Service and Exchange Access Service Provided by
Qwest BOC to the Section 272 Affiliates during 12 months ending September 30,
2005
Item Description CRIS System IABS System Total
1 Exchange Access $30,453,928 $301,718,770 $332,172,698
2 Local Exchange $69,239,692 $16,843 $69,256,535
3 Total QC Billed
Revenue $99,693,620 $301,735,613 $401,429,233

4 Total Section 272
Affiliate Payments $108,788,603 $290,860,721 $399,649,324

5 Total Section 272
Affiliate Expense $107,319,580 $290,995,734 $398,315,314

Differences Noted:
6 QC Revenue Minus
Section 272 Affiliates’
Expense ($7,625,960) $10,739,879 $3,113,919
7 Section 272 Affiliates’
Expense Minus
Payments ($1,469,023) $135,013 ($1,334,010)

The Qwest BOC represented that the billed revenue does not reflect volume discounts
associated with regional commitment programs. The Qwest BOC also represented that
the difference in billed revenue and Section 272 Affiliate expense is related to taxes and
surcharges not included in the QC revenue, timing differences, cancellation of service
charges, balance transfers, late payment fees, adjustments, accruals and services included
in the expenses that are not Local Exchange or Exchange Access such as expedited order
charges.

The Section 272 Affiliates represented that the difference in Section 272 Affiliate
payments and expense is mainly due to accruals booked in October 2005. Additional
factors include IABS accruals and timing differences between the payments and the
expenses.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
50
OBJECTIVE XI. Determine whether or not the BOC and an affiliate subject to section
251(c) of the Act have provided any interLATA facilities or services to its interLATA
affiliate and made available such services or facilities to all carriers at the same rates and
on the same terms and conditions, and allocated the associated costs appropriately.

1. Obtained a list of three interLATA services (NDA/RDA, signaling service and E911)
offered to QCC by the Qwest BOC during the Engagement Period. Management
represented that rates for these services can be found in the tariff references on the Qwest
Internet site and the same services are offered to non-affiliates. Management represented
that brochures, advertisements or bill inserts, per se are not used by the Qwest BOC to
inform carriers of service availability. The primary media source is the Wholesale
website, http://www.qwest.com/wholesale. This website serves as the entrance point and
offers full access to carriers for products and services, resources, operations support
systems, network information, training-notices-forums, and customer service.
Information made available to the carriers does not distinguish between affiliated or non-
affiliated customers. The Qwest BOC also keeps carriers informed through the Wholesale
Notification Process (WNP). This notification process is used to inform customers
(including IXCs) on a variety of topics, including product and tariff notices. Management
represented that IXC notification includes affiliates and non-affiliates. All notices from
2004 to present may also be viewed on the Wholesale website at:
http://www.qwest.com/wholesale/notices/cnla/.

E&Y compared the three interLATA services listed above to the list of services listed in
the agreements obtained in Objective V/VI, Procedure 4, the list of services obtained in
Objective X, Procedure 1 and the Wholesale website. Noted that NDA/RDA was listed in
Objective V/VI, Procedure 4, Objective X, Procedure 1 and the Wholesale website,
signaling services were listed on the Wholesale website and E911 service was listed in
Objective X, Procedure 1. Also noted that the three interLATA services are covered by
written agreements or tariffs.

2. Obtained a copy of information media for NDA/RDA, signaling services and E911
service from Qwest’s Internet site and noted no differences in the rates, terms and
conditions offered to the Section 272 Affiliates and non-affiliated carriers.

3. Obtained a listing of the following six interLATA services and facilities rendered to QCC
and other IXCs during the Audit Test Period:

• 660 Signal Formulation Integrated Services Digital Network User Part
(ISUP) – Originating
• 661 Signal Formulation ISUP – Terminating
• 663 Signal Switching ISUP – Originating
• 664 Signal Switching ISUP – Terminating
• 666 Signal Transport ISUP – Originating

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
51
• 667 Signal Transport ISUP – Terminating

a. Since only six interLATA services were rendered to both QCC and other IXCs, all
six services were selected for testing. Determined that the Qwest BOC uses only the
IABS system to bill these services to both QCC and non-affiliated IXCs.

1. Inquired and documented the Qwest BOC procedures for ensuring that the
applicable tariff rate was billed to both QCC and non-affiliated IXCs and that the
same rate table is used for all carriers. Obtained the current IABS rate table that
included all applicable tariff rates, discounts, surcharges, late fees, etc. used to bill
the six interLATA services. Also obtained the current tariff for the six interLATA
services. Compared the rates listed on the rate table to the rates listed in the
tariffs. No differences were noted. Also noted that the tariff rates on the rate table
apply to both QCC and non-affiliated IXCs. Inquired and documented the
procedures used by the Qwest BOC for updating the rate table for the Audit Test
Period. Documentation of these procedures is included in Objective IX, Procedure
2a1.

2. For the IABS system, documented in the workpapers the practices and processes
that the Qwest BOC has in place to ensure the billing system bills the Section 272
Affiliate and non-affiliates at the same rates and under the same terms and
conditions. Documented, in Attachment A-5, the Qwest BOC’s internal controls
and procedures designed to ensure non-discriminatory billing related to billings
from IABS.

b. Randomly selected the months of January 2005, March 2005 and July 2005 for
testing. Management represented that QCC began purchasing the six interLATA
signaling services in August 2004. Obtained the billing records for the three months
selected and noted that there were 72 billing transactions in total. All 72 billing
transactions were selected for testing since the total population was less than 100
transactions.

For the 72 billing transactions, obtained from the Qwest BOC the detailed listing of
102 billing elements included in the 72 billing transactions. For each of the 102
billing elements, tested for the application of the rate tables in effect at the time,
including all applicable discounts, surcharges, late fees, etc. Compared the rates used
to calculate the billed amounts to the corresponding rates on the rate table. No
differences were noted.

For the 72 billing transactions, obtained documentation that the Qwest BOC recorded
the transaction as revenue to account 5082 and recorded the payment for the
transaction. Also obtained documentation that QCC expensed the transaction and that
the same amount was paid by QCC. No differences were noted.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
52
c. This procedure was not performed as the same system, IABS, is used to bill both the
Section 272 Affiliate and non-affiliated entities. See testing in procedure a. above.

d. This procedure was not performed as the same system, IABS, is used to bill both the
Section 272 Affiliate and non-affiliated entities. See testing in procedure b. above.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
53
Procedures for Subsequent Events

1. Qwest Corporate management represented that the Qwest BOC’s and Section 272
Affiliates’ processes and procedures have not changed since the time of execution of
these procedures and the end of the Engagement Period.

2. Obtained written representation from management that they were not aware of any event
subsequent to the Engagement Period, but prior to the issuance of this report, that may
affect compliance with any of the objectives described in this document, other than
described below:

• Management represented that, subsequent to the Engagement Period, other
services provided by QCC to QC were reviewed and additional billing issues
were noted related to the implementation of the new Wholesale Service
Agreement, as well as other services not tested. These additional billing issues
included applying prospective rates to embedded services, failure to
implement some revised pricing and pricing based on inaccurate or
incomplete information previously entered into the ordering or billing system.
Management determined that QCC overbilled for some services and
underbilled for others with the total of all adjustments resulting in a billing
credit to QC of approximately $2.35 million, of which approximately 75%
relates to billing adjustments for services provided prior to 2004.

• In addition to the late postings listed in Attachments A-1 and A-2,
Management represented that, in 2006, five additional transactions and an
updated list of USOCs for tariffed or cataloged services purchased by QCC
and QLDC were posted to the 272 website to address issues identified during
this engagement or independently by Qwest.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
54
Follow-up Procedures on the Prior Engagement

1. The following matters were noted in the prior engagement’s Qwest Communications
International, Inc., Report of Independent Accountants on Applying Agreed-Upon
Procedures, Ernst & Young (EY), LLP, dated June 8, 2004 (Prior Report). When
performing the procedures related to the above matters, obtained the following
representations from Management’s regarding actions taken to ensure their non-
recurrence or improvement, and the effective date of such action. and noted whether
these matters continued to exist during the Engagement Period.

a. As part of the reconciliation of the differences between the detailed fixed asset
listing and the balance sheet, there is a $6,549,000,000 item for restatements and
asset impairment that has been deducted from the balance sheet but not yet spread
to the detailed asset listing. (See I-5 in Prior Report, I-6 in this report)

Similar instances were noted during the Engagement Period but the reconciling
difference was only $177,515,733.

Management Response
Subsequent to completion of the Prior Report the referenced fixed asset
restatement and impairment adjustments were spread to the detailed asset listings.
The large differences between the QCC general ledger and subsidiary ledgers
referenced in the prior audit were the result of an effort to significantly improve
the detailed information contained in the records of the Company.

Although all of the adjustments resulting from this work had not been pushed into
the detailed subsidiary records at the time the earlier audit was completed, the
detailed information was available and in no way prevented us from complying
with our 272 or Generally Accepted Accounting Principles (GAAP) requirements
nor were they an impediment to the 272 audit. We continually work to improve
our fixed asset processes and records. As we communicated previously, below are
descriptions of some of the ongoing efforts to continuously improve our
accounting. However, we believe the processes and procedures in place satisfy all
GAAP and 272 requirements.

Qwest converted to a new general ledger and accounting subsidiary system in
January 2004. The new system provides additional mechanized links, processing
edits and controls.

These processing edits and controls compare the transactions posted to the
general ledger with those posted to the subsidiary ledger. If an entry posts to the
general ledger without a corresponding entry to the subsidiary ledger or vice
versa, an error report is generated. Each day the error report is reviewed and

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
55
necessary corrections made. As an additional check, Qwest’s monthly
reconciliation process utilizes a mechanized tool that identifies differences
between the general ledger and subsidiary ledger for the balance sheet accounts.
Management reviews any differences identified and a time period is specified for
resolving the differences.

b. For one lease of an IRU, QCC was invoiced and paid to the lessor $614,675,
however, QCC recorded the expense as $848,600. In addition, for a subagreement
of that same lease, QCC failed to amortize the capital lease. (See II-2)

No similar instances were noted during the Engagement Period.

Management Response
The Prior Report included one instance where the invoice and amount recorded
did not match. The difference between the amount invoiced and the amount
recorded was $233,925, which is not material to the QCC Total Operating
Expense for 2003 of $3.9 billion or to the total QCC lease expense for 2003 of
$6.3 million. Qwest has in place comprehensive controls and continuously strives
to improve its processes, however, no process is foolproof. Qwest does the
following:
Recorded Expense
Qwest revised its company policy on approval authorities placing additional
emphasis on governance of authorization and required documentation for
expenditures. Employees in the Qwest family of companies are required to
undergo annual corporate Code of Conduct training which includes coverage on
books, records and accounting. Employees are required to certify their
understanding of, and compliance with, company policies. In addition, Accounts
Payable Systems controls are tested on a quarterly basis.

Capital Lease Amortization
During 2004, the QCC capital lease process was migrated from a spreadsheet
application to the Lease Accounting Management System (LAMS). LAMS tracks
capital leases, calculates monthly amortization and generates the monthly journal
entry. Monthly expense is compared to trends of prior months, as well as budget
estimates. Balance sheet accounts are compared to the LAMS subsidiary records
each month and any differences are investigated and reconciled. In addition, using
output from the Accounts Payable system, payments for leases are reviewed to
ensure that they include a valid Lease Identification Number (LID) that has been
assigned by Lease Management Services. If a lease payment is made without the
LID, or the LID is not valid, it is investigated and LAMS records are adjusted
when necessary. Controls over the lease process are tested each quarter.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
56
c. There were nine instances where a Qwest BOC provided service to a Section 272
Affiliate before a written agreement was in place. (See V/VI-4)

d. Fifty-two (52) affiliate agreements were posted to the Internet more than ten days
after their effective date. (See V/VI-5)

Similar instances were noted during the Engagement Period.
See Attachments A-2 and A-3

Management Response (c and d)
Qwest continually strives to improve its 272 compliance controls. In 2003, the
first year of operations under 272, Qwest experienced some late postings. Many
of the late postings that were included in the Prior Report were postings that
Qwest had found and independently disclosed, along with postings that were in
compliance with the Commission’s rules. Additionally, many of the late posting
transactions occurred before QCC was designated as a 272 affiliate. These
services and functions have now been posted for at least two years, and Qwest has
not received a single purchase request.

Qwest has taken a number of steps to strengthen controls to prevent services from
being provided without written agreements and to comply with the requirement to
post agreements and updates in a timely manner. These are:

• Additional training for the Business Unit Affiliate Managers (BUAMs) took
place in May 2004 which emphasized the written agreement and 10-day
posting requirements. All BUAMS completed the additional training and
signed the required acknowledgements.

• In June 2004 and December 2005, all employee memos addressing 272
compliance were sent from the Corporate Compliance department.

• The BUAM functions and employees were consolidated from various
business units into the Regulatory Accounting organization in August 2004.
Functions were realigned, with a limited number of Affiliate Transaction
Managers (ATM) responsible for getting the written agreements in place. A
separate affiliate transaction billing and payment group was also established.
The reorganization allowed for more standardization of processes.

• Comprehensive methods and procedures regarding affiliate agreements and
272 processes, including the written agreements and posting requirements,
were placed on Qwest’s Regulatory Compliance intranet website.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
57
• QCC and QC entered into a new Wholesale Services Agreement to replace the
task order that included services at issue in Objective V/VI, Procedure 6.

• Qwest revised its company policy on approval authorities. Included are
revisions that specifically address affiliate contracts and Section 272 Affiliate
transactions including the website link to the affiliate methods and
procedures.

The mechanized tool used for bonus and merit treatment for management
employees was enhanced to include a checklist that requires that all managers
complete the annual compliance training requirements before they will be
considered for any type of pay increase.

e. For services made available to the Section 272 Affiliates and not to third parties
(joint marketing), 6 of 53 instances were billed incorrectly. (See V/VI-6)

Similar instances were noted during the Engagement Period.
See Attachment A-4

Management Response
Because the affiliate billing for joint marketing services is calculated and
processed manually, human errors will happen. As soon as Qwest identifies an
error, it is corrected, as was the case with the six billing errors found in the audit.
Qwest had already found and self-corrected these errors (E&Y did require further
adjustments to one of the error corrections).
Although Qwest does not consider the occurrence of human error and the
subsequent correction to be a deficiency, Qwest continues to work to improve the
accuracy of its affiliate billing. One step taken was to consolidate the BUAM
functions and employees from various business units into the Regulatory
Accounting organization where the functions were realigned with an affiliate
billing staff responsible for monthly billing. Centralizing the billing function has
allowed for more standardization.
To ensure that billing to the 272 affiliates is accurate, the affiliate billing staff
validates the information used to calculate the monthly billing for each service
prior to submission to the BART billing system. The validation includes
comparison to prior month volume/usage as a reasonableness check, and
matching of rates used to the current rates listed on the Work Orders and Task
Orders.
If a mistake is found after the billing has been processed by the BART billing
system, one of two actions takes place for corrections: 1) if it is found prior to the
closing of the billing system for the month, a corrected bill is processed by the

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
58
Billing Manager; or 2) if it is found after the billing system has been closed
(perhaps due to a rate change, a clerical error, additional hours that should have
been billed, etc.) a corrected billing is generated in the subsequent month’s billing
period.

f. For 13 of 100 bill records tested, the basic rate charged by the Section 272
Affiliate (QCC) to the Qwest BOC did not agree with the price posted in the
affiliate agreements. These differences are listed on Attachment A-6 to the Prior
Report. For 75 of the 100 bill records tested, including 3 of the 13 initial rate
differences listed on Attachment A-6, QCC applied a discount of varying amounts
(63 of the 75 bill records) or added a surcharge of $0.05 (52 of the 75 bill records)
to the billed amounts. The discount and surcharge were applied in addition to the
basic rate charged and were not included in the affiliate agreements posted on the
Qwest Internet site. (See V/VI-7 in Prior Report, V/VI-8 in this report)

Similar instances were noted during the Engagement Period.

Management Response
Qwest amended the task order to include discounts and surcharges that were not
included on the previous task order. QCC and QC have since entered into a new
Wholesale Services Agreement to amend the metered services portion of the task
order.

g. The Qwest BOC purchased a switch from a third-party vendor at a price for
$16,708,608 and immediately transferred it to QCC at the same price. This switch
was not made available to third parties. (See V/VI-8 in Prior Report, V/VI-10 in
this report)

No similar instances were noted during the Engagement Period.

Management Response
As described in Qwest’s supplemental information letter to Ms. Herauf and Mr.
Paretti, dated October 1, 2004, the unique and one-time circumstances of the
switch sale did not allow the Qwest BOC to make it available to third parties. The
transaction was posted to the 272 website. It should be noted that the BOC
fulfilled a minimum purchase obligation. The 272 affiliate paid the market price
for the switch and was not benefited by this transaction. The Qwest BOC has not
done any similar transactions during this Engagement Period.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
59
h. The list, provided to E&Y, of services made available to the Section 272
Affiliates by the Qwest BOC that should also have been made available to third
parties contained items that should not have been included and was inadequate for
E&Y’s testing purposes. (See VII-2)

No similar instances were noted during the Engagement Period.

Management Response
As stated previously, since this was Qwest’s first time through the 272 audit,
there were areas where the process did not work very smoothly. This area was
one. In the first audit, Qwest did not use the correct data sources to compile this
list. For the current audit Qwest provided a comprehensive list of services.

i. For 1,643 of the 14,845 customer accounts billed from the Qwest BOC’s CRIS
system, the rates charged the Section 272 Affiliates were different than the rates
charged non-affiliates. (Attachment A-7.) For 61 of the sample of 100 billed
instances of rates charged to QCC, there was a difference from the rates charged
non-affiliates. (Attachment A-8a.) For 45 of the sample of 100 billed instances of
rates charged to QLDC, there was a difference from the rates charged non-
affiliates. (Attachment A-8b.) (See VII-3a in Prior Report, VII-4 in this report)

Similar instances were noted during the Engagement Period.

Management Response
As described in Qwest’s supplemental information letter to Ms. Herauf and Mr.
Paretti, dated October 1, 2004, the rate differences noted on Attachment A-8b
were appropriate and supported by factors described in the supplemental
information. To summarize, Attachment A-8b of the E&Y report lists rate
differences for billing and collection services (B&C). Because each contract is
individually negotiated, there is no deficiency. The rates depend on when the
contract is negotiated, volume discounts, market conditions and the give and take
of negotiations. QC competes with third-party providers, as well as other billing
vendors (like major credit card companies) to provide bill production services.

The processes and pricing used for QC’s provision of B&C to QCC and QLDC
are in compliance with the section 272 rules and the FCC’s affiliate transaction
rules. QC negotiates B&C contracts with the 272 affiliates using the same
processes used with other IXCs. QC differentiates pricing for different types of
service providers and adjusts prices according to the specific market being
targeted. Rates charged by QC to the 272 Affiliates are posted with a non-
discrimination obligation to provide the same services at the same rates, terms
and conditions.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
60
j. There were 19 instances where the Qwest BOC customer service representative
marketed Qwest long distance service but did not inform the customers of their
right to choose a long distance provider. (See VII-6a in Prior Report, VII-7 in this
report)

Similar instances were noted during the Engagement Period.
See discussion of call center observations in Objective VII, Procedure 7

Management Response
Qwest has in place comprehensive compliance controls. However, no process is
foolproof and deficiencies will occur. Qwest continuously strives for
improvement. Since the first audit, Qwest’s consumer organization has increased
manager awareness and commitment of 272 scripting rules by incorporating
compliance objectives into performance objectives for call center leaders. These
include:
Consumer: Communications from consumer leadership to all channel employees
emphasizing the importance of 272 script adherence and correct processes when
adding new service and selling long distance service.
• Beginning in October 2004 Consumer initiated 30-60-90 day training
review for compliance including a 272 scripting requirement.
• Implemented clearer performance expectations for sales employees and
managers.
• Implemented Quality Assurance (QA) monitoring based on four calls per
consultant per month. This QA monitoring includes 272 compliance
evaluations.
• Immediate notification from QA to the supervisor whenever a call is
observed with a 272 deficiency so that coaching can be performed promptly.
• Established QA compliance reporting mechanisms that list deficiencies as a
management tracking tool.
• A Regulatory Compliance road show was conducted during mid-2005 with
visits to each sales and service call center. The road show included
reminders and training on 272 compliance.
Small Business:
• Conducted mandatory refresher training of the background, purpose and
process for 272 scripting with all small business call centers.
• Provided scripting job aid for all consultants and coaches.
• Implemented monthly reporting of results on all 272 scripting, as well as 90-
day trending, to all call center directors.
• Provided 272 scripting in Spanish to bilingual call centers.
• Implemented automated (vs. manual handling) 272 compliance reporting
and notification to call centers.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
61

k. The Qwest BOC refused to provide E&Y with copies of three vendor contracts
that E&Y had requested. (See VII-9 in Prior Report, VII-10 in this report)

No similar instances were noted during the Engagement Period.

Management Response
Qwest did not refuse to provide any documents to E&Y. In their report, E&Y
stated “Qwest did not provide copies of vendor contracts with Telespectrum,
Focus and Center Partners. The Qwest BOC represented that these contracts are
extremely voluminous and are not responsive to the Procedure. These call centers
do not accept inbound calls on behalf of the Qwest BOC for new local service or
calls to move existing local service, as noted in the testing performed in Objective
VII, Procedure 7 above.” The call centers at issue were not relevant to the 272
audit because they did not receive in-bound calls for new service or transfers of
service. The contracts were voluminous; however, they could have been available
for viewing. Qwest will continue to provide all relevant documentation during the
current audit.

l. There were numerous instances where the Qwest BOC provided a lower quality
of service to competing interLATA service providers than the service it provided
to its Section 272 Affiliates. (See VIII-4)

Similar instances were noted during the Engagement Period.
See Attachments A-7, A-8, and A-9

Management Response
Qwest has designated Regulatory Compliance and Business Unit measurement
owners who are responsible for assuring measurement accuracy, as well as
monitoring performance results. When reviewing performance results, Qwest
focuses on the “parity score,” which is a numeric indication of whether the
reported difference in results is statistically significant. A negative parity score
means the result is not statistically significant, and thus “in parity” or the same,
while a parity score greater than or equal to zero indicates the difference between
Qwest affiliates and non-affiliates is statistically significant, and thus “not in
parity.”

For performance measures where the parity score is less than zero (0), Qwest does
not perform root cause analysis because, as the parity analysis indicates, the
results are “in parity.”

For performance measures where the parity score is greater than zero (0), Qwest’s
normal process is to perform root cause analysis when the condition exists for

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
62
three consecutive months, consistent with FCC orders approving 271
applications, in which isolated occurrences were not considered to be patterns of
disparity.

• Qwest’s 272 Performance results consistently demonstrate that there is no
pattern that suggests service quality discrimination
• The overall numbers of parity misses are very low, random, and isolated
• Three products had misses: Feature Group D, DS1 and DS0
• Per normal process, root cause analysis was performed to determine the major
contributors to each miss

m. The Qwest BOC did not provide E&Y with appropriate data with which to
compare rates charged, and terms and conditions applied, to each Section 272
Affiliate with those charged and applied to a sample of IXCs for the same
services. (See IX-2)

No similar instances were noted during the Engagement Period.

Management Response
For Objective IX, Procedure 2, any testing to compare billed amounts between
customers must take into account two factors that directly impact the billed
amount. These factors are the Percent Interstate Use (PIU) factor and the shared
use factor, both of which are supplied by the customer. During the first audit, the
PIU and shared use factors were not included in the testing, therefore it was not
possible to determine if differences in circuit billing were appropriate. Qwest has
worked with E&Y to ensure that changes to the procedures in the second audit
remedied the deficient test design.

The PIU factor determines how much of the facility will be billed at the FCC
Tariff 1 rates versus state access tariff rates. Circuits that are 100% interstate are
billed at the FCC rate; circuits that are 100% intrastate are billed at the state rate;
and circuits that include a combination of both intrastate and interstate usage are
billed at a rate determined by applying a percentage factor to both rates.
Therefore, the billed amounts for circuits cannot be compared between customers
(or even within the same customer) unless the same PIU is used for each circuit
being compared.

A similar scenario exists for a shared use factor. Circuit billing cannot be
compared between customers unless the circuits have the same shared use factor.
This factor apportions or reduces a transport facility from the FCC Tariff 1,
Section 6 or 7 based on the number of channels being utilized for Switched
Access. The shared use factor appears on the customer’s service record on any

See Report of Independent Accountants on Applying Agreed-Upon Procedures
June 9, 2006
63
facilities that have both Section 6 (switched) and Section 7 (special) services.
Applying this factor causes the billed amount per circuit to vary.

n. The Qwest BOC imputed for access, switching and transport for the National
Directory Assistance (NDA) service and E911 service during the Engagement
Period. For NDA, the Qwest BOC could not provide supporting documentation
for the quotes used in the cost study. For E911, the rate published in the tariff was
different than the rate used in the OCS study for 20 of 100 rates tested. Also for
E911, the USOCs used in the OCS study were not available on the Qwest Tariff
Library Website for 61 of the 100 rates tested. (See X-2)

No similar instances were noted during the Engagement Period.

Management Response
As described in Qwest’s supplemental information letter to Ms. Herauf and Mr.
Paretti, dated December 15, 2004, Qwest provided a detailed review and update
of the studies used for E911 and National Directory Assistance (NDA) services.
The results are summarized below.
E911 – The facilities used to provide the non-regulated portion of E911 –
Automatic Location Identifications (ALI) – are provisioned on official
communications circuits. In the past, reimbursement for the use of these facilities
was incorporated into the Official Communications Services (OCS) study which
encompassed all facilities used for internal purposes. Because the revised OCS
study addresses only costs for communication services used by employees, new
methodology was developed to account for the circuits used for provisioning
E911.

To determine the Part 64 cost allocation for circuits, all of the facilities used to
provision E911 ALI are identified in the revised E911 study. A QC tariff rate is
applied to each circuit to determine a cost. If a QC tariff rate is not available, a
market-based lease rate is used. Documentation, including facility identification,
pages from the appropriate tariffs, and documentation on the lease rates, has been
gathered and is on file with the cost study preparer. This information will be
updated each time the study is revised.

OCS – The revised OCS study captures only those costs required for provisioning
QC employee communications services. This study is based on the average
number of phone lines including select features, and long distance services used
per employee. Tariffed rates are applied to the services for the total number of QC
employees. Back-up documentation for the tariff rates used in this study has been
gathered and is on file with the cost study preparer. This information will be
updated each time the study is revised.

See Report of Independent Accountants on Applying Agreed-Upon Procedures
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64
NDA – OCS facilities are also used to provision NDA. The methodology used in
the revised E911 study is also used in this study. The facilities, tariff rates, and
lease rates have been updated. Documentation, including facility identification,
pages from the appropriate tariffs, and documentation on the lease rates, has been
gathered and is on file with the cost study preparer. This information will be
updated each time the study is revised.

o. The total amount paid by the Section 272 Affiliates to the Qwest BOC exceeded
both the amount recorded as expense and the amount billed them for local
exchange service and exchange access service from the BOC by over $20 million.
Also, QCC and QLDC could not identify amounts paid for exchange and
exchange access per the procedure, yet neither Section 272 Affiliate notified the
JOT of this situation until the audit report was written. (See X-3)

Noted amount billed to Section 272 Affiliates exceeded the amount paid and
recorded by the Section 272 Affiliates by approximately $2M and $3M,
respectively. Additionally, noted that the Section 272 Affiliate payment
information was again provided in total for all services (i.e., Local Exchange and
Exchange Access). See Table 8 above for further detail.

Management Response
The Qwest BOC bills many different types of services on a single invoice, such as
local exchange, exchange access, toll, operator services, taxes, surcharges, etc.
Separate invoices are not issued for each individual service. The 272 affiliate
payments are by invoice, not service, and usually invoices are combined into a
single payment.

During the second audit, Qwest improved the reconciliation process so that a
more accurate match between QCC payments and the BOC billing for local
exchange and exchange access will result.
Attachment A-1
Objective V,VI - 5
Page 1 of 1
Attachment A-2
Objective V,VI-5
Line Agreement From To Reason for Late Posting
Earlier of Date
Signed or Date
Service First
Provisioned
# of Days
Late
Posting
1
Amendment 5 to Work Order to
Consulting and Support QC QCC Service posted late due to delay in obtaining signatures.October 1, 2004 8
2 Employee News Work Order QC QCC
Information shared in all Qwest employee newsletter
subsequently determined to be QC confidential
information.June 13, 2004 384
3 QCC Equipment Space Work Order QC QCC
In 2004, when moving equipment located in the 1801
California Street bldg (QC Facility), it was determined
that it belonged to QCC and had been placed in the
building at merger - prior to QCC becoming 272
affiliate. QC billed QCC back charges.July 1, 2000
Over
1000+
4
Retail Markets General Services Work
Order QC QCC
During review, determined that responsible party
interpreted 10 day posting requirement to mean
signature/billing date. Clarification was provided on
posting rules to mean earlier of signature/provisioning
date.April 1, 2004 3
5
Amendment 1 to Task Order Sale of
Spare Computers QCC QC
Late notification of sale resulted in failure to post the task
order in a timely manner.August 1, 2004 48
6
Dark Fiber Lease Agreement - 02402
Portland to Kelso QCC QC
Late notification of service being provided resulted in
failure to post agreement in timely manner. Additional
processes established in Wholesale department to ensure
timely notification.June 21, 2004 6
7
Qwest ISDN PRS for VoIP Providers
(Individual Case Basis (*ICB*)
Agreement QCC QC
Late notification of service being provided resulted in
failure to post agreement in timely manner. Additional
processes established in Wholesale department to ensure
timely notification June 17, 2004 23
8
Retail Markets General Services Work
Order QC QLDC
During review, determined that responsible party
interpreted 10 day posting requirement to mean
signature/billing date. Clarification was provided on
posting rules to mean earlier of signature/provisioning
date.April 1, 2004 3
9
Retail Markets Joint Marketing Work
Order QC QLDC
During review, determined that responsible party
interpreted 10 day posting requirement to mean
signature/billing date. Clarification was provided on
posting rules to mean earlier of signature/provisioning
date.April 1, 2004 3
10
Wholesale Provisioned Services Work
Order QC QLDC
Edit added to existing service order processing system.
Later determined to require posting. December 1, 2003 355
11
Amendment #3 to Qwest Total
Advantage Agreement QCC QC
Late notification of Amendment resulted in failure to post
in timely manner November 3, 2005 78
12
Rate Change Notification (Notice of
RSI Code Change) 02-08-05 QCC QC
Due to change in personnel and shift of responsibilities
posting document was inadvertently overlooked February 8, 2005 4
13 Telecommunications Services QCC QC
Discovered lack of posting during billing review--unable
to locate pre-merger contracts and will post task order July 1, 2000
Over
1000+
14 Telecommunications Services QC QCC
Discovered lack of posting during billing review--unable
to locate contracts and will post work order July 1, 2000
Over
1000+
15
Account Data Verification Service
(Other Contract Account Data
Verification Service)QC QCC
A function inadvertently not identified within 10 days of
provisioning but discovered and corrected by Qwest
review controls. This late posting was included in the
previous report dated June 8, 2004 - See Attachment A-
5, Item 20 from June 8, 2004 Report November 3, 2003 92
Additional Management Disclosures of Late Posted Section 272 Affiliate Agreements During the Engagement Period
Page 1 of 1
Attachment A-3
Objective V,VI-6a
Line Month Service Description
1 February 2004
National Consumer Markets
Joint Marketing Salary Grade 20 64.00 43.44$ 2,780.16$
The rates on the invoices did not match due to a delay in
annual pricing associated with Qwest's restatement process. A
true-up was issued for invoice in April 2004.
2 February 2004
National Consumer Markets
Joint Marketing Salary Grade 21 29.00 2.35$ 68.15$
The rates on the invoices did not match due to a delay in
annual pricing associated with Qwest's restatement process. A
true-up was issued for invoice in April 2004.
3 October 2004Wholesale Sales Salary Grade SI3 282.72 10.52$ 2,974.21$
Rates did not match the Affiliated Pricing Form due to a missed
hand-off when the billing responsibility transferred from one
employee to another at about the time of the price change in
September 2004. A true up was issued for the invoice in
January 2006.
4 October 2004Wholesale Sales Salary Grade SI4 1,178.00 6.17$ 7,268.26$
Rates did not match the Affiliated Pricing Form due to a missed
hand-off when the billing responsibility transferred from one
employee to another at about the time of the price change in
September 2004. A true up was issued for the invoice in
January 2006.
5 October 2004Wholesale Sales Salary Grade SI6 1,602.08 10.25$ 16,421.32$
Rates did not match the Affiliated Pricing Form due to a missed
hand-off when the billing responsibility transferred from one
employee to another at about the time of the price change in
September 2004. A true up was issued for the invoice in
January 2006.
6 October 2004Wholesale Sales Salary Grade SM4 141.36 12.81$ 1,810.82$
Rates did not match the Affiliated Pricing Form due to a missed
hand-off when the billing responsibility transferred from one
employee to another at about the time of the price change in
September 2004. A true up was issued for the invoice in
January 2006.
7 April 2005 Wholesale Sales Salary Grade SI3 282.72 10.52$ 2,974.21$
Rates did not match the Affiliated Pricing Form due to a missed
hand-off when the billing responsibility transferred from one
employee to another at about the time of the price change in
September 2004. A true up was issued for the invoice in
January 2006.
8 April 2005 Wholesale Sales Salary Grade SI4 1,036.64 6.17$ 6,396.07$
Rates did not match the Affiliated Pricing Form due to a missed
hand-off when the billing responsibility transferred from one
employee to another at about the time of the price change in
September 2004. A true up was issued for the invoice in
January 2006.
9 April 2005 Wholesale Sales Salary Grade SI6 1,225.12 10.25$ 12,557.48$
Rates did not match the Affiliated Pricing Form due to a missed
hand-off when the billing responsibility transferred from one
employee to another at about the time of the price change in
September 2004. A true up was issued for the invoice in
January 2006.
Differences Noted in the Rates Billed from the Qwest BOC to Section 272 Affiliates for
Non-Tariffed Services Not Made Available to Third Parties
Page 1 of 2
Attachment A-4
Objective V,VI-6b
Line Month Service Description
1 November 2004 Information Technologies Services Help Desk 1,699.00 12.71$ 21,594.29$
A true-up invoice was issued in February 2006 and a copy of
the billing request was provided to E&Y on 2/17/06. A true
up was required to correct the billing for the incorrect rate
due to a clerical error.
2 June 2004 Space and Furniture Project Mgmt-Cost Share 10.00 4.22$ 42.20$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
3 June 2004 Space and Furniture Project Mgmt-Cost Share 11.00 4.22$ 46.42$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
4 June 2004 Space and Furniture Project Mgmt-Cost Share 8.00 11.15$ 89.20$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
5 August 2004 Space and Furniture Project Mgmt-Cost Share 4.00 23.15$ 92.60$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
6 August 2004 Space and Furniture Project Mgmt-Cost Share 10.00 23.15$ 231.50$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
7 August 2004 Space and Furniture Project Mgmt-Cost Share 10.00 35.29$ 352.90$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
8 August 2004 Space and Furniture Project Mgmt-Cost Share 3.00 23.13$ 69.39$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
9 June 2004 Space and Furniture Project Mgmt-Cost Share 16.00 4.21$ 67.42$
The rate that is originally applied is based on system
generated rates and factors. This produces some timing
differences between posted rates and billed rates, which we
adjust for in a supplemental invoice in the same month as the
original billing.
Page 2 of 2
Attachment A-5
Objective VII-4a
Page 1 of 5

Documentation Provided by the Qwest BOC Regarding Billing Systems’ Internal
Controls Related to Section 272 and Non-Discriminatory Billing

Several billing systems are used to bill and record transactions between the Qwest BOC
and each section 272 affiliate. The billing systems include Customer Record Information
System (CRIS) (Western, Central and Eastern), Integrated Access Billing System
(IABS), Billing Accounts Receivable Tracking (BART) and Billing and Collecting
(BC&I). Each billing system has controls to ensure that all billing records and files are
processed completely and accurately.

The controls ensure updates to customer accounts for new products and services are
timely and billing rates are accurate. The following controls are in place to assure
accurate rating of services for affiliate and non-affiliate billing. Processing and rating
within each billing systems is uniformly applied to both affiliate and non-affiliate billing
transactions.

• CRIS – Service order items are rated by CRIS based upon multiple factors
pertaining to both the account as a whole and the specific products being ordered.
Both recurring and one-time charges are applied. Either the rates are directly
lifted and used from a table, or a combination of program logic and table data is
used to calculate the appropriate rate. Change accuracy is controlled via a second
person’s independent validation that the change as entered or keyed is correct.
This second person validation is documented.

• IABS – Each bill is configured to appropriately extract customer information
from the customer’s account which reflects orders that have been processed, both
from usage processing and from cash processing, to ensure that charges are
complete and accurate. Accounts with errors, questionable amounts, or out-of-
balance situations are put into a "hold bill" status for resolution before the bill is
released. Based on a disconnect order, IABS is configured to prepare customer
final bills based on effective bill termination date.

• BART - The majority of billing information is provided to the BART group,
including the pre-rated amount. For certain types of billing, BART will apply
corporate overhead loadings, investment loadings, or rate direct labor and
engineering, etc. These rates have been calculated by Regulatory Accounting and
sent to the BART Staff for input to internal BART Tables. Only the BART Staff
has authority to update the table. Invoices and Detailed reports are produced at
bill pull.

• Billing and Collection - Bill calculation and preparation is accomplished by a
combination of activities:
1) Mechanized counts for certain types of billing transactions including, but
not limited to, end user bills, market messages, and end user adjustments are
Attachment A-5
Objective VII-4a
Page 2 of 5
tracked and then reported by each of the three CRIS billing systems to the western
region BC&I sub-system on a work-day basis.
2) Manual input entered by the billing service delivery coordinators (SDCs).
Examples include, when appropriate: IT developmental charges, LEC Memo-
generated end user adjustments, ASK transactions, Regional Invoice Billing
(RIB) text file updates and adjustments to the invoice itself.
3) The majority of transactions are rated mechanically by the BC&I system
(volumes X a pre-determined rate specified in the contract). Other affiliate and
non-affiliate transactions are manually rated based on direction supplied to the
SDC by product management. Rates are uniformly applied for affiliate and non-
affiliate billing and in accordance with regulatory guidelines.

All B&C Invoices are validated for accuracy and “reasonableness” by the SDC
prior to their release. The reasonableness check compares the current month’s
charges against last month's bill.

Qwest BOC’s internal controls and procedures designed to ensure non-
discriminatory billing.

• All billing platforms (except IABS) utilize run-to-run controls to ensure there are
no duplicate or missing files. Files are checked to ensure they follow sequentially
from the previous batch files received the night before. All platforms utilize
programmatic controls consisting of header/trailer checks to ensure that no
records within files are lost or created between jobs. An event manager performs
similar controls for IABS.

• Mechanized Job Scheduler (Control M) is utilized to ensure proper processing of
production jobs in the system. Automated monitoring is used to identify
exceptions to normal processing. Alarms and email notifications are used to alert
the responsible parties for required follow-up action.

• Resource Access Control Facility “RACF” is a system access control, which
provides real-time monitoring and access approval, or denial, for individual users
and applications attempting to access billing systems and their data stores.
Unauthorized access attempts are logged and reviewed by the IT RACF staff for
resolution. Authorized documentation is maintained and tested by the RACF
staff.

• A formal Change Management process is utilized for any enhancements.

• Product Development team reviews all new products, or changes to existing
product structure to ensure billing system applies rates, discounts etc. accurately
and nondiscriminately. Changes are not fully implemented until requesting
Product Manager approves results of invoice testing.

Attachment A-5
Objective VII-4a
Page 3 of 5
• A Disaster Recovery Plan is maintained for each billing system that stipulates
data is backed-up during each batch run and stored off-site.

Billing Systems Summary
Billing
Systems
Description of products and services provided.
CRIS (W,C,E) Customer Record Information System “CRIS” is the primary
billing system for QC retail products and services. CRIS
also provides billing services for wholesale (i.e. private
lines), Inter Exchange Carriers (AT&T, Sprint, etc), Affiliates
of Qwest Corporation (QCC, QLDC, Wireless, etc), and
Independent Companies within the same states as QC. The
billing done on behalf of other entities is provided through
Billing and Collection Agreements.
IABS Integrated Access Billing System (IABS) primarily bills for
QC services related to other telecommunication carriers’ use
of the Qwest network, both for usage (access) and/or network
equipment. It also bills for network equipment provided to
large business customers, i. e. frame relay.
BART Billing Accounts Receivable Tracking “BART” is a regional
system for QC and QCC primarily for billing non-telephone
services for non-affiliates. BART also bills for affiliated
billing (QC, QCC, Wireless, Broadband, IT) and on behalf of
affiliates.
BC&I The Billing & Collection Invoice (B&CI) system performs
billing for QC for IX Carriers, QCC, QLDC via shared
billing arrangements.

All detailed billing for affiliate and non-affiliate billing records are sent to RJS to classify
and record. These classified records are sent to the General Ledger and to various
downstream management reporting systems. Also see responses to 1a and 1b for controls
present for both 272 affiliate and non-affiliated billing.

Billing controls listed below are completed for all affiliate (including section 272) and
non-affiliate billing.

Billing -

• Detailed billing records are kept for QC and each section 272 affiliate through
billing subsidiary records. The general ledger accounts associated with billing are
reconciled to the billing subsidiary records on a monthly basis.\

• All detailed billing records (including billing transactions, cash transactions, and
adjustments) are sent daily to a revenue journal system “RJS” that classifies all
Attachment A-5
Objective VII-4a
Page 4 of 5
billing events. This detailed information is then sent to the General Ledger and to
various downstream management reporting systems.

• Files containing billing transactions, payments and adjustments are received into
the Revenue Journal System (RJS) on a daily basis. Transaction indicators
(including entity) on each record allow RJS to determine how to account for each
event. The production flow is fully automated, with various manual and
mechanized controls as follows.

• Sequencing numbers – each file provides current and prior sequence number in
the header of the file. This information is tracked on control tables to ensure files
are not duplicate. Out of sequence headers will cause the job to fail, halting the
process. The job remains in a failed status until it has been investigated and
resolved.

• Balancing – Trailer amounts are included with each file. The file is balanced to
the amount provided by the sending system to ensure all transactions are received.
An out of balance file will cause the job to fail, halting the process until it has
been investigated and resolved.

• File Monitoring – Daily production is monitored to ensure receipt of files is on
schedule. If files are not received according to the schedule, contact is made with
the sending system. All job failures are tracked through to successful completion.

• An audit trail can be followed through each RJS job by using the input and output
files in RJS.

Payments –

Cash payment processes, procedures and controls are completed for all affiliate
(including section 272) and non-affiliate cash payments.

• CRIS Payment activity (including payments, adjustments and returned items) is
posted, nightly, to the G/L. Daily and monthly balance and control activities are
completed to ensure the integrity of the process. Accounts receivable and cash
detail is reconciled to the billing system, general ledger and bank statement on a
monthly basis. Customer remittances and any approved adjustments will be
reflected on the customer’s next bill.

• IABS - Cash files are received daily from the IABS Remittance Processing Site.
An event manager within IABS records and acts as a control for cash transactions.
Customer payments and any approved adjustments will be reflected on the
customer’s next bill. A billing entry is created reflecting the payment, stored on
the appropriate IABS table, and will be included in the next daily IABS feed to
RJS for updating the General Ledger.

Attachment A-5
Objective VII-4a
Page 5 of 5
• BART - Cash files are received daily from the Remittance Processing Site (RPS).
RPS files are controlled using Control M . The system matches the information
provided on the file and posts the payments to the correct Billing Authority.
Checks are also received in the BART Unit for Advance Payments on Special
Construction Jobs. They are input to the BART system, payment documents are
prepared and delivered to the RPS for cash processing. System edits assure
accounts are set up correctly.

• BC&I - A Service Delivery Center receives daily control documents for all BC&I
payments from a Remittance Processing Center. Customer payments are made
either by wire transfer or by check and are applied to the customer accounts. All
payments applied to customer accounts must equal control documents.

Differences Noted in the Rates Included in the Rate Tables
Compared to the Rates in Applicable Tariffs or Contracts
Attachment A-6
Objective VII-4a
Item #USOC State
Rate
Group
NPA/
CO
Rate Per
Rate Table
Rate Per
Tariff or
Contract
1 32104 Arizona 0.75$ D
2 32104 Colorado 1.25$ B
3 32104 Colorado 1.25$ B
4 32104 Idaho 1.25$ B
5 32104 Idaho 1.25$ B
6 32104 Idaho - north -$ D
7 32104 Idaho - north 1.25$ D
8 32104 Iowa 1.25$ B
9 32104 Iowa 1.25$ B
10 32104 Minnesota 0.75$ D
11 32104 Montana 0.95$ B
12 32104 Montana 0.35$ D
13 32104 Montana 0.85$ D
14 32104 Nebraska 1.25$ B
15 32104 Nebraska 1.25$ B
16 32104 North Dakota 1.25$ B
17 32104 North Dakota 0.75$ D
18 32104 North Dakota 1.25$ B
19 32104 Oregon 0.75$ D
20 32104 South Dakota 1.25$ B
21 32104 South Dakota 0.95$ D
22 32104 South Dakota 0.95$ D
23 32104 Utah 1.25$ B
24 32104 Utah 1.25$ B
25 32104 Wyoming 1.25$ B
26 32104 Wyoming 1.25$ B
27 1FB Iowa 3 30.99$ 34.46$ A
28 1FB Minnesota 1 F479 38.34$ D
29 1FB Minnesota 1 F585 35.50$ D
30 1FB Minnesota 1 F630 36.55$ D
31 1FB Minnesota 1 F789 35.50$ D
32 1FB Minnesota 1 F823 41.82$ D
33 1FB Minnesota 1 R314 39.85$ D
34 1FB Minnesota 1 R325 36.83$ D
35 1FB Minnesota 1 R329 35.41$ D
36 1FB Minnesota 1 R468 38.72$ D
37 1FB Minnesota 1 R862 35.33$ D
Page 1 of 4
Differences Noted in the Rates Included in the Rate Tables
Compared to the Rates in Applicable Tariffs or Contracts
Attachment A-6
Objective VII-4a
Item #USOC State
Rate
Group
NPA/
CO
Rate Per
Rate Table
Rate Per
Tariff or
Contract
38 1FB Minnesota 1 R966 36.01$ D
39 1FB Minnesota 1 1328 36.19$ D
40 1FB Minnesota 1 1379 42.38$ D
41 1FB Minnesota 1 1386 38.49$ D
42 1FB Minnesota 1 1388 35.97$ D
43 1FB Minnesota 1 1463 36.94$ D
44 1FB Minnesota 1 1475 37.38$ D
45 1FB Minnesota 1 1634 36.09$ D
46 1FB Minnesota 1 1744 38.05$ D
47 1FB Minnesota 1 1757 39.01$ D
48 1FB Minnesota 1 3228 35.80$ D
49 1FB Minnesota 1 3346 34.80$ D
50 1FB Minnesota 1 3425 35.03$ D
51 1FB Minnesota 1 3445 36.49$ D
52 1FB Minnesota 1 3468 40.25$ D
53 1FB Minnesota 1 3478 40.06$ D
54 1FB Minnesota 1 3628 39.23$ D
55 1FB Minnesota 1 3752 35.51$ D
56 1FB Minnesota 1 3765 36.09$ D
57 1FB Minnesota 1 3767 36.07$ D
58 1FB Minnesota 1 3793 36.08$ D
59 1FB Minnesota 1 3842 39.26$ D
60 1FB Minnesota 1 3872 37.61$ D
61 1FB Minnesota 1 3926 41.95$ D
62 1FB Minnesota 1 3942 39.46$ D
63 1FB Minnesota 1 3945 39.46$ D
64 1FB Minnesota 9 1636 37.04$ D
65 1FB Nebraska J W338 28.55$ D
66 1FB Nebraska J W275 28.55$ D
67 1FB Nebraska J V250 29.35$ D
68 1FB Nebraska J W338 28.55$ D
69 1FB Nebraska J W275 28.55$ D
70 1FB Nebraska J V250 29.35$ D
71 1FB Nebraska J W275 28.55$ D
72 1FB Nebraska J W338 28.55$ D
73 1FB Nebraska J V250 29.35$ D
74 1FB Nebraska J W275 28.55$ D
Page 2 of 4
Differences Noted in the Rates Included in the Rate Tables
Compared to the Rates in Applicable Tariffs or Contracts
Attachment A-6
Objective VII-4a
Item #USOC State
Rate
Group
NPA/
CO
Rate Per
Rate Table
Rate Per
Tariff or
Contract
75 1FB Nebraska J W338 28.55$ D
76 1FB Nebraska J V250 29.35$ D
77 1FB North Dakota 1 F324 27.29$ D
78 1FB North Dakota 1 F572 28.17$ D
79 1FB North Dakota 1 F597 25.66$ D
80 1FB North Dakota 1 F678 33.13$ D
81 1FB North Dakota 1 F774 28.17$ D
82 1FB North Dakota 1 26.05$ 25.66$ A
83 1FB North Dakota 2 F663 29.01$ D
84 1FB North Dakota 2 30.16$ 28.35$ A
85 1FB North Dakota 3 F428 38.45$ D
86 1FB North Dakota 3 32.75$ 30.93$ A
87 1FB South Dakota 1 23.60$ D
88 1FB South Dakota 1 26.60$ D
89 1FB South Dakota 2 26.00$ D
90 1FB South Dakota 2 29.00$ D
91 1FB South Dakota 3 28.80$ D
92 1FB South Dakota 3 9785 31.90$ D
93 1FB South Dakota 3 9783 31.90$ D
94 1FB South Dakota 3 9628 31.90$ D
95 1FB South Dakota 3 31.80$ D
96 1FB South Dakota 3 9785 34.90$ D
97 1FB South Dakota 3 9783 34.90$ D
98 1FB South Dakota 3 9628 34.90$ D
99 1FB South Dakota 4 32.95$ D
100 1FB South Dakota 4 35.95$ D
101 AFK Iowa 3 30.99$ 34.46$ A
102 JZ3PD Colorado 12.99$ C
103 JZ3PD Idaho 12.99$ C
104 JZ3PD Montana 12.99$ C
105 JZ3PD New Mexico 12.99$ C
106 JZ3PD Oregon 17.00$ D
107 JZ3PD South Dakota 12.99$ C
108 JZ3PD Washington 17.00$ D
109 RSX Colorado 27.75$ C
110 RSX Colorado 27.75$ C
111 RSX Utah 24.90$ C
Page 3 of 4
Differences Noted in the Rates Included in the Rate Tables
Compared to the Rates in Applicable Tariffs or Contracts
Attachment A-6
Objective VII-4a
Item #USOC State
Rate
Group
NPA/
CO
Rate Per
Rate Table
Rate Per
Tariff or
Contract
112 RSX Washington 24.90$ C
113 Z4D Colorado 1,150.00$ C
114 Z4D Idaho 1,150.00$ C
D - Rate Not Found in Tariff
Notes:
A - Different Rate in Tariff
B - No Specific Mention of "National Directory Assistance" in Tariff. Tariff does
state "The Company furnishes Directory Assistance Service whereby customers
may request assistance in determining telephone numbers within or outside this
state."
C - Rate Not Found in Contract
Page 4 of 4
Attachments A-7 and A-8
are in separate binders after Appendix C
Qwest Explanations for Statistically Significant Differences in Fulfillment of Requests Attachment A-9
Objective VIII-4
Line State Measure Product Period Qwest Explanation
RPT272DS0
Oct05-Dec0510MNMR-8 RPT272DS0
Jul05-Sep05
3 IA MR-6 RPT272DS0 Mar05-May05
11 NE MR-5
2 IA MR-5 RPT272DS0 Mar05-May05
Jun04-Aug049MNOP-4 RPT272DS1
Apr04-Jun04
8 MN OP-4 RPT272DS1 May04-Jul04
7 MN OP-4 RPT272DS1
Aug04-Oct04
6 MN OP-4 RPT272DS0 Jan04-Mar04
5 MN OP-4 FG_D272
Jun05-Aug05
4 MN OP-4 FG_D272 Apr04-Jun04
1 CO OP-4 FG_D272 This miss was originally not identified as a 3-month miss due to code conversion and was therefore not addressed by the
root cause analysis process. Root cause analysis indicates that the misses were due to incorrect SPO FIDs (Field
Identifiers) being used for the non-affiliate projects causing the orders to be incorrectly included in the metric. This
resulted in the calculated non-affiliate average duration to be much longer than if the orders had been properly
excluded. No other root cause analysis has been missed due to this one time code conversion issue.
In late 2004, a rerun was done to allow 272 reporting at a carrier (ACNA) level. No new data was pulled and no code
was changed; however that statistics were rerun in normal course, in order to provide the data at an ACNA level. When
that was done, what previously appeared to be disparities at the higher level did not turn out to be disparities when run
Page 1 of 2
Qwest Explanations for Statistically Significant Differences in Fulfillment of Requests Attachment A-9
Objective VIII-4
Line State Measure Product Period Qwest Explanation
FG_D272
Aug04-Oct04
May04-Jul0414WAOP-4
13 OR OP-4 FG_D272
12 OR OP-4 FG_D272 Mar04-May04
Incorrect SPOs (Service Provisioning Overall Fields) on projects and other orders for Non-Affiliates resulted in counting
orders for projects with long delays that should have been excluded. All of these examples have been referred to the
appropriate organizations for review.
Incorrect SPOs (Service Provisioning Overall Fields) on projects and other orders for Non-Affiliates resulted in counting
orders for projects with long delays that should have been excluded. All of these examples have been referred to the
appropriate organizations for review.
Incorrect SPOs (Service Provisioning Overall Fields) on projects and other orders for Non-Affiliates resulted in counting
orders for projects with long delays that should have been excluded. All of these examples have been referred to the
appropriate organizations for review.
Page 2 of 2

Appendix B

1

JOINT FEDERAL/STATE OVERSIGHT TEAM
FOR
QWEST COMMUNICATIONS INTERNATIONAL, INC.

GENERAL STANDARD PROCEDURES
FOR
BIENNIAL AUDITS
REQUIRED UNDER SECTION 272
OF THE
COMMUNICATIONS ACT OF 1934, AS AMENDED

FINAL PROCEDURES
JUNE 1, 2006

2

JOINT FEDERAL/STATE OVERSIGHT TEAM
FOR

QWEST COMMUNICATIONS INTERNATIONAL, INC.

GENERAL STANDARD PROCEDURES
FOR
BIENNIAL AUDITS
REQUIRED UNDER SECTION 272
OF THE
COMMUNICATIONS ACT OF 1934, AS AMENDED

TABLE OF CONTENTS

Page
INTRODUCTION

Background 5

COMPLIANCE REQUIREMENTS

Structural Requirements 8

Accounting Requirements 8

Nondiscrimination Requirements 9

Related FCC Dockets 10

ENGAGEMENT PLAN

Engagement Period 12

Sunset Provisions 12

Sampling 13

Definitions 14

Conditions of Engagement 15

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Representation Letters 17

Engagement Process 20

Timetables 22

Report Structure 23

PROCEDURES

Follow-up Procedures on the Prior Engagement 25

CURRENT ENGAGEMENT PROCEDURES

Procedures for Structural Requirements:

Objective I: Affiliate Shall Operate Independently from the BOC 28

Objective II: Affiliate Shall Maintain Records Separate from those
of the BOC 32

Objective III: Affiliate Shall Have Officers, Directors, and
Employees Separate from those of the BOC 34

Objective IV: Affiliate May Not Obtain Credit with Recourse to
the Assets of the BOC 35

Procedures for Accounting Requirements:

Objective V: Affiliate Shall Conduct All Transactions with the
BOC at Arm's Length 37

Objective VI: The BOC Shall Account for All Transactions with the
Separate Affiliate in Accordance with FCC Rules 37

4

Procedures for Nondiscrimination Requirements:

Objective VII: The BOC May Not Discriminate Against Any Entity
in the Provision of Goods and Services 50

Objective VIII: The BOC Shall Not Discriminate Against Any Entity
in the Fulfillment of Requests for Services 58

Objective IX: The BOC Shall Not Discriminate Against Any Entity
in the Provision of Exchange Access Facilities and
Services 64

Objective X: The BOC Shall Impute to Itself the Same Amount
for Exchange Access as that Charged Unaffiliated
Entities 68

Objective XI: The BOC May Not Discriminate Against Any Entity
in the Provision of InterLATA or IntraLATA Facilities
and Services 70

Procedures for Subsequent Events: 74

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QWEST COMMUNICATIONS INTERNATIONAL, INC.
BIENNIAL ENGAGEMENT PROCESS

INTRODUCTION

Background

1. Section 272(a) of the Communications Act of 1934, as amended (the Act),
requires that a Bell Operating Company (BOC) set up one or more separate affiliates before
engaging in manufacturing activities, in-region interLATA services, and interLATA information
services. For interLATA information services, this requirement expired on February 8, 2000 in
accordance with the Act. Before engaging in the provision of in-region interLATA services, a
BOC or an affiliate of the BOC must meet the requirements of section 271 of the Act and must
receive approval by the Federal Communications Commission (FCC). A BOC that is required to
operate a separate affiliate under section 272 must obtain and pay for a joint Federal/State audit
every two years.1

2. The Commission adopted rules to implement the section 272(d) biennial audit
requirement. See Accounting Safeguards Order at paras. 197-205; see also 47 C.F.R. § 53.209-
213. The Commission’s Part 53 rules and accompanying orders govern the conduct of the
section 272(d) biennial audit. As stated in the Commission’s Part 53 rules, the purpose of the
section 272(d) biennial audit is to determine whether the BOC and its section 272 affiliates have
operated in accordance with the accounting and non-accounting safeguards required by section
272 of the Act and the Commission’s rules. 47 C.F.R. § 53.209(b) lists the specified compliance
requirements of the section 272(d) biennial audit. In addition to specifying the audit
requirements, the Commission’s rules at 47 C.F.R. § 53.209(d) provide for the establishment of a
Federal/State joint audit team that is authorized to oversee the conduct of the audit from planning
stage through completion and to “direct the independent auditor to take any actions necessary to
ensure compliance with the audit requirements in 47 C.F.R. § 53.209(b)”. Although the section
272(d) biennial audit is to be conducted by an independent auditor, the Federal/State joint audit
team is also responsible for ensuring that the audit meets the objectives stated in the
Commission’s rules and orders. 47 C.F.R. §§ 53.209(d) states that the Federal/State joint audit
team is responsible for “overseeing the planning of the audit”; 47 C.F.R. §§ 53.211(b) requires
the Federal/State joint audit team to review the audit requirements and authorizes the
Federal/State joint audit team to modify the audit program; 47 C.F.R. §§ 53.211(c) (authorizes
the Federal/State joint audit team to approve the audit requirements and program; and 47 C.F.R.
§§ 53.211(d) gives the Federal/State joint audit team the right to determine any modifications to
the audit program and to be kept apprised of any revisions to the audit program or to the scope of

1 47 U.S.C. § 272(d)

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the audit. In accordance with Statements on Standards For Attestation Engagements 10,
Paragraph 1.03: “When a practitioner undertakes an attest engagement for the benefit of a
government body or agency and agrees to follow specified government standards, guides,
procedures, statutes, rules and regulations, the practitioner is obliged to follow those
governmental requirements as well as applicable attestation standards.”

3. Working pursuant to delegated authority, the Federal/State joint audit team
elected to use the Agreed-Upon Procedures (AUP) form of attestation engagement to meet the
objectives specified in the Commission’s rules, i.e., to determine whether the BOC and its
section 272 affiliates complied with the relevant accounting and non-accounting safeguards. The
American Institute of Certified Public Accountants (AICPA) defines an AUP engagement as
"one in which a practitioner is engaged by a client to issue a report of findings based on specific
procedures performed on subject matter."2 For the purposes of planning this AUP engagement
and developing the appropriate audit procedures, the “specified parties” consist of the
Federal/State joint audit team (“Oversight Team” or “Joint Oversight Team”) and the company
responsible for obtaining and paying for the section 272(d) biennial audits (i.e., Qwest
Communications International, Inc. (“QCII”)). The Oversight Team will be comprised of
members from the FCC and members of the state commissions who have jurisdiction over QCII
in their respective states3 and who have chosen to participate in the Biennial Audit and have
either signed a Protective Agreement or the State commission has promulgated a Protective
Order.

The Oversight Team is responsible for reviewing the conduct of the
engagement and, after consultation with QCII, for directing the practitioner to take such action as
the team finds necessary to achieve each audit objective. Consistent with section 53.209(d) of
the Commission’s rules, the Oversight Team may direct the independent auditor to take any
actions necessary to ensure compliance with the audit requirements of sections 53.209(b) as
reflected in letters or orders issued by Bureau staff and served on QCII. If QCII disagrees with
the Oversight Team’s directions, the Oversight Team will issue a written decision describing the
specific directions to which QCII objects. QCII may file a petition for reconsideration (PFR) of
that decision with the Enforcement Bureau pursuant to section 1.106 of the Commission’s rules.
The specified parties agree that the independent auditor shall implement the directions of the
Oversight Team ten business days after such decision is issued if QCII has not filed a PFR. The
specified parties further agree that if the Enforcement Bureau denies any part of QCII’s PFR, the
independent auditor shall immediately implement the directions of the Enforcement Bureau’s
decision.

QCII may also file an application for review (AFR) of the Enforcement

2 Statement on Standards for Attestation Engagements (SSAE) 10, paragraph 2.03, published by the American
Institute of Certified Public Accountants.
3 Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South
Dakota, Utah, Washington, and Wyoming.

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Bureau’s decision pursuant to section 1.115 of the Commission’s rules. The independent auditor
shall nonetheless implement the Enforcement Bureau’s decision even if QCII files an AFR of
that decision. Should the Commission grant any part of QCII’s AFR, the independent auditor
shall modify its procedures accordingly. In the event that QCII’s AFR has not been acted on by
the date of the filing of the final biennial audit report, the results of any such affected procedures
shall be omitted from the final biennial audit report until such time as the Commission issues a
final decision; however, the issues under review shall be disclosed in the final biennial audit
report as matters subject to an application for review with the Commission that have not yet been
acted upon.

The text below provides the requirements for the engagement as listed in
section 53.209(b) of the FCC rules and indicates the nature, timing, and extent of the AUP for
each requirement. It should be noted that AUP engagements are not based on the concept of
materiality, therefore, the practitioner must report all results in the form of findings from
application of the agreed upon procedures.

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COMPLIANCE REQUIREMENTS

4. The requirements that will be covered in the Biennial Audit are contained in 47
U.S.C. section 272(b), (c), and (e) of the Communications Act of 1934, as amended, and in 47
C.F.R. section 53.209(b) of the FCC rules and regulations. Below is a listing of those
requirements:

Structural Requirements

The separate affiliate required under section 272 of the Act:

I. Shall operate independently from the Bell operating company;

II. Shall maintain books, records, and accounts in the manner prescribed by the Commission
that are separate from the books, records, and accounts maintained by the Bell operating
company;

III. Shall have officers, directors, and employees that are separate from those of the Bell
operating company;

IV. May not obtain credit under any arrangement that would permit a creditor, upon default,
to have recourse to the assets of the Bell operating company;

Accounting Requirements

The separate affiliate required under section 272 of the Act:

V. Shall conduct all transactions with the Bell operating company on an arm's length basis
with the transactions reduced to writing and available for public inspection.

The Bell operating company:

VI. Shall account for all transactions with the separate affiliate in accordance with the
accounting principles and rules approved by the Commission.

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Nondiscrimination Requirements

The Bell operating company:

VII. May not discriminate between the separate affiliate and any other entity in the provision
or procurement of goods, services, facilities, and information, or the establishment of
standards;

VIII. Shall fulfill any requests from unaffiliated entities for telephone exchange service and
exchange access within a period no longer than the period in which it provides such
telephone exchange service and exchange access to itself or its affiliates;

IX. Shall not provide any facilities, services, or information concerning its provision of
exchange access to the section 272 affiliate unless such facilities, services, or information
are made available to other providers of interLATA services in that market on the same
terms and conditions;

X. Shall charge its separate affiliate under section 272, or impute to itself (if using the access
for its provision of its own services), an amount for access to its telephone exchange
service and exchange access that is no less than the amount charged to any unaffiliated
interexchange carriers for such service;

XI. May provide any interLATA or intraLATA facilities or services to its interLATA
affiliate if such services or facilities are made available to all carriers at the same rates
and on the same terms and conditions, and so long as the costs are appropriately
allocated.

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Related FCC Dockets

5. These requirements have been clarified and expanded upon in several FCC
proceedings. These proceedings are subject to further modification in subsequent FCC orders, or
in orders on reconsideration. Below is a list of FCC orders related to the above requirements:

CC Docket No. 96-149, In the Matter of Implementation of the Non-Accounting Safeguards of
Sections 271 and 272 of the Communications Act of 1934, as amended; First Report and
Order and Further Notice of Proposed Rulemaking; Released December 24, 1996. Other
releases under this docket were issued on February 19, 1997; June 24, 1997; June 10,
1998; September 3, 1999; April 27, 2001

CC Docket No. 00-199, In the Matter of 2000 Biennial Regulatory Review — Comprehensive
Review of the Accounting Requirements and ARMIS Reporting Requirements for
Incumbent Local Exchange Carriers: Phase 2; Report and Order and Further Notice of
Proposed Rulemaking; Released November 5, 2001

CC Docket No. 96-150, In the Matter of Implementation of the Telecommunications Act of
1996: Accounting Safeguards Under the Telecommunications Act of 1996; Report and
Order; Released December 24, 1996. Another release under this docket was issued on
June 30, 1999

CC Docket No. 96-98, In the Matter of Implementation of the Local Competition Provisions in
the Telecommunications Act of 1996; First Report and Order; Released August 8, 1996
(First Interconnection Order); Second Report and Order and Memorandum Opinion and
Order; Released August 8, 1996 (Second Interconnection Order)

CC Docket No. 96-115, In the Matter of Implementation of the Telecommunications Act of
1996: Telecommunications Carriers' Use of Customer Proprietary Network Information
and Other Customer Information; Second Report and Order and Further Notice of
Proposed Rulemaking; Released February 26, 1998

WC Docket No. 02-112, In the Matter of Section 272(f)(1) Sunset of the BOC Separate Affiliate
and Related Requirements; Memorandum Opinion and Order; Released December 23,
2002.

WC Docket No. 03-228, In the Matter of Section 272(b)(1)’s “Operate Independently”
Requirement for Section 272 Affiliates; Report and Order; Released March 17, 2004.

6. In addition, the following pending FCC dockets may, if applicable to the activities
of the BOC, result in additional regulations surrounding the Nondiscrimination Requirements:

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Notice of Proposed Rulemaking, FCC 01-339, released on November 19, 2001, dealing with
several dockets, among which, CC Docket No. 01-321, Performance Measurements and
Standards for Interstate Special Access Services; CC Docket No. 96-149, Implementation of the
Non-Accounting Safeguards of Section 271 and 272 of the Communications Act of 1934, as
amended; RM 10329, AT&T Corp. Petition to Establish Performance Standards, Reporting
Requirements, and Self-Executing Remedies Need to Ensure Compliance by ILECs with Their
Statutory Obligations Regarding Special Access Services.

Notice of Proposed Rulemaking, FCC 01-331, released on November 19, 2001, dealing with
several dockets, among which, CC Docket No. 01-318, Performance Measurements and
Standards for Unbundled Network Elements and Interconnection; CC Docket No. 98-56,
Performance Measurements and Reporting Requirements for Operations Support Systems,
Interconnection, and Operator Services and Directory Assistance.

The proposed regulations are to be considered by the practitioner only if adopted by the FCC,
applicable to section 272 relationships and to the extent in effect during the engagement period.

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ENGAGEMENT PLAN

Engagement Period

7. The AUP engagement period shall cover the 24 months of operations beginning
January 2, 2004 and ending January 1, 2006 for all fourteen Qwest states since all have obtained
authority to provide in-region interLATA services prior to January 2, 2004. The engagement
will also cover all assets of the section 272 affiliates added since the last biennial audit. The
biennial audit will cover all services for which a separate affiliate is required under section
272(a)(2) and includes all BOCs within the region and ILECs providing or receiving services to
or from the section 272 affiliates. The audit test period will be from January 2, 2004 through
September 30, 2005, except where noted.

Sunset Provisions

8. Section 272(f)(1) of the Communications Act provides that section 272 (other
than subsection (e)) shall cease to apply to the interLATA telecommunications services of a
BOC three years after the date the BOC receives authorization to provide interLATA
telecommunications services under section 271(d), unless the Commission extends such three-
year period by rule or order. Thus, section 272(d), which concerns the biennial audit sunsets
three years after section 271 authorization. The Commission has determined that such “sunset”
shall apply on a state-by-state basis according to the date that each state receives section 271
authorization.4 Therefore, as each state within the Qwest region sunsets, that state may be
excluded from further section 272 audits as of the date of sunset as recognized by the FCC.
However, if a BOC in a given state has affiliate transactions with any section 272 affiliate, those
transactions will continue to be part of the audit because of the continuation of the Commission’s
rules governing affiliate transactions in Part 32.

Following the above process, Colorado, Idaho, Iowa, Montana, Nebraska, North Dakota, Utah,
Washington, and Wyoming would be eligible to sunset on December 23, 2005 and the balance of
the Qwest states would sunset during the third Qwest biennial audit. The engagement period for
the current biennial audit ends on January 1, 2006, and the audit test period ends on September
30, 2005. As such, all fourteen Qwest states are included in this AUP engagement. The
Commission has ruled that a BOC will be deemed nondominant in the provision of in-region,
interLATA, domestic, interstate service only insofar as that service is provided through an

4 WC Docket No. 02-112, In the Matter of Section 272(f)(1) Sunset of the BOC Separate Affiliate and Related
Requirements; Memorandum Opinion and Order; Released December 23, 2002.

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affiliate that complies with section 272 and the FCC’s implementing rules.5 Therefore,
operations in a sunset state will be included in future engagements unless Qwest gives notice that
it has elected to stop providing in-region, interLATA, domestic, interstate service through an
affiliate that complies with section 272 and the FCC’s implementing rules in a particular state(s).
Without such notice provided to the Federal/State joint audit team prior to the date the
independent auditor begins its audit work, all states will be included in the engagement
regardless of sunset status.

Sampling

9. Certain audit procedures may require testing on a sample basis. The sample sizes
and sampling methodologies to be used in performing such audit procedures shall be determined
after the initial survey and/or during the performance of the audit of the section 272 affiliate.
Such determinations shall be made jointly by the practitioner and specified parties. During this
process, the practitioner shall obtain detailed listings or lists (representing the population of
potential items to be tested) for each procedure. For those procedures requiring statistical
sampling, the practitioner shall develop detailed statistical parameters that include the total
number of items in the universe, the number of items sampled, method of selection. Where the
specified parties and practitioner indicate, and when appropriate, the practitioner shall select a
statistically valid sample using random and stratified sampling techniques with the following
parameters: a desired confidence level equal to 95%; a desired upper precision limit equal to
5%; and an expected error rate of 1%. Taking under consideration cost versus benefit to be
derived, the Oversight Team shall approve the sampling plan, after consulting with QCII, when
reviewing the detailed procedures written by the practitioner and/or during the execution of the
procedures. The sampling plan should be submitted with the detailed audit program.

10. Generally, the practitioner should consider all data and information falling within
the engagement period; however, unless otherwise stated in this document or accepted by the
Oversight Team, the practitioner should obtain data and information as of the latest period
available during the engagement period. For procedures requiring sampling sizes to be based on
information available as of or for the end of the audit test period, the practitioner will utilize
September 30, 2005 as the relevant date, unless otherwise noted. In addition, to the extent that
the companies’ processes and procedures change between the time of execution of these
procedures and the end of the engagement period, the practitioner has an obligation to test these
changes to ensure continued compliance with the section 272 requirements.

5 CC Docket No. 96-149, In the Matter of Regulatory Treatment of LEC Provision of Interexchange Services
Originating in the LEC’s Local Exchange Area; Second Report and Order; Released April 18, 1997. WC Docket
No. 02-112, In the Matter of Section 272(f)(1) Sunset of the BOC Separate Affiliate and Related Requirements;
Memorandum Opinion and Order; Released December 23, 2002.

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Definitions

11. BOC If the BOC transfers or assigns to an affiliated entity ownership of any
network elements that must be provided on an unbundled basis pursuant to section 251(c)(3),
such entity shall be subject to all of the requirements of the BOC as to those transferred or
assigned network elements. For purposes of this engagement, in the event that the BOC provides
exchange and/or exchange access services on a retail or wholesale basis exclusively through one
or more of its subsidiaries or affiliates, or through one or more other subsidiaries, divisions, etc.,
of the parent Regional Holding Company, and the same services cannot be purchased directly
from the BOC, then these entities shall also be subject to all of the relevant nondiscriminatory
requirements of Objectives VII through XI of this document. Affiliates that merely resell the
BOC's exchange services and/or exchange access services or lease unbundled elements from the
BOC, or engage in permissible joint marketing activities (see section 272(g)(1) of the Act), shall
be excluded from these requirements.

12. Qwest BOC For the purposes of this engagement, the term “Qwest BOC”
includes Qwest Corporation and any successor or assign of such company as described in ¶10.
The term “ILEC” (Incumbent Local Exchange Carrier) includes Qwest Corporation and any
successor or assign of such company as described in ¶10.

13. Affiliate The term “affiliate” shall refer to a person that (directly or indirectly)
owns or controls, is owned or controlled by, or is under common ownership or control with,
another person. For this purpose, the term “own” means to own an equity interest (or the
equivalent thereof) of more than 10 percent, and the term “person” includes an individual,
partnership, association, joint-stock company, trust, or corporation. (See section 3 of the
Communications Act of 1934, as amended.)

14. Section 272 Affiliate The audit procedures are required to be performed, unless
otherwise specified, on all section 272 affiliates as defined by the Act. For the purposes of this
engagement, the term “separate affiliate” or “section 272 affiliate” includes the following
companies: Qwest LD Corp. (QLDC), Qwest Communications Corporation (QCC), any other
affiliate that originates interLATA telecommunications services in the Qwest BOC region that is
subject to section 272 separation requirements, and any affiliate that engages in manufacturing
activities as defined in section 273(h). Throughout the procedures which follow, reference is
made to the ‘section 272 affiliate’. The audit procedures should be performed on all section 272
affiliates, to the extent relevant.

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15. Official Services Official Services mean those services permitted by the United
States District Court for the District of Columbia in United States v. Western Electric Co. Inc.
See 569 F. Supp. 1057, 1098, n.179 (1983) (defined as "communications between personnel or
equipment of an Operating Company located in various areas and communications between
Operating Companies and their customers"), and its progeny.

16. Obtain For purposes of this engagement, the term “obtain” as referred to in the
procedures contained herein, shall mean that the practitioner will physically acquire, and
generally retain in the working papers, all documents supporting the work effort performed to
adequately satisfy the requirements of a procedure. The practitioner, in their professional
judgment, shall decide which items are too voluminous to include in the working papers. The
practitioner shall include a narrative description of the size of such items as well as any other
reasons for their decision not to include them in the working papers.

Conditions of Engagement

17. The practitioner leading this engagement shall be a licensed CPA. The
practitioner’s team performing the engagement shall be familiar with the standards established
for an agreed-upon procedures engagement, the requirements for the Biennial Audit, and its
objectives. The team performing the engagement shall also be independent as defined in the
Statements on Standards for Attestation Engagements (SSAE 10, paragraphs 1.35-1.38) and in
compliance with the independence requirements of the Sarbanes-Oxley Act of 2002. The
practitioner shall disclose in its engagement letter to QCII how the team shall comply with the
independence requirements of the Sarbanes-Oxley Act of 2002. All members of the team
performing the engagement shall have a sufficient general understanding of the relevant
information contained in the following documents:

- Sections 271 and 272 of the Communications Act of 1934, as Amended;

- Section 32.27, Transactions with Affiliates, of the FCC's Uniform System of
Accounts for Telecommunications Companies (USOA);

- The relevant orders and rules from the following FCC Dockets:

a. CC Docket No. 86-111 dealing with the allocation of joint costs between
the regulated and nonregulated activities of the telephone company;

b. CC Docket No. 96-149 dealing with the implementation of the non-
accounting safeguards of sections 271 and 272 of the Act;

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c. CC Docket No. 00-199 dealing with the implementation of the accounting
safeguards of section 271 and 272 of the Act;

d. CC Docket No. 96-150 dealing with the implementation of the accounting
safeguards of sections 271 and 272 of the Act;

e. CC Docket No. 96-98 dealing with the implementation of the local
competition provisions of the Act (the interconnection orders);

f. CC Docket No. 96-115 dealing with the use of customer proprietary
network information;

g. Notice of Proposed Rulemaking, FCC 01-339, released on November 19,
2001, dealing with several dockets, among which, CC Docket No. 01-
321, Performance Measurements and Standards for Interstate Special
Access Services; CC Docket No. 96-149, Implementation of the Non-
Accounting Safeguards of Section 271 and 272 of the Communications
Act of 1934, as amended; RM 10329, AT&T Corp. Petition to Establish
Performance Standards, Reporting Requirements, and Self-Executing
Remedies Need to Ensure Compliance by ILECs with Their Statutory
Obligations Regarding Special Access Services. The proposed regulations
are to be considered by the practitioner only if adopted by the FCC,
applicable to section 272 relationships and to the extent in effect during
the engagement period.

h. Notice of Proposed Rulemaking, FCC 01-331, released on November 19,
2001, dealing with several dockets, among which, CC Docket No. 01-318,
Performance Measurements and Standards for Unbundled Network
Elements and Interconnection; CC Docket No. 98-56, Performance
Measurements and Reporting Requirements for Operations Support
Systems, Interconnection, and Operator Services and Directory
Assistance. The proposed regulations are to be considered by the
practitioner only if adopted by the FCC, applicable to section 272
relationships and to the extent in effect during the engagement period.

- QCII’s section 271 application(s) and related FCC approval(s);

- Orders issued by state commissions approving interconnection agreements that
are covered in the scope of the engagement;

- Petitions for arbitration with the BOC for those agreements tested within the

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engagement.

18. In addition, to the extent the practitioner determines procedures included in this
plan cannot be performed, the practitioner will propose alternate procedures to the Oversight
Team, as appropriate. The practitioner will inform the Oversight Team if the practitioner
determines it is necessary to modify the agreed upon procedures or the scope of the engagement,
in order to provide the specified parties with all of the information needed to determine
compliance with the various requirements. The practitioner shall include any additional hours
and fees that would result from revisions of the procedures or of the scope of the engagement.
After the practitioner informs the Oversight Team of any revisions to the final audit program or
to the scope of the audit, the Oversight Team shall inform QCII about these revisions. These
revisions will be subject to the procedures described in paragraph 3 above.

19. The practitioner may use the services of a specialist for assistance in highly
technical areas. The practitioner and the specified parties shall explicitly agree to the
involvement of any specialist to assist in the performance of the engagement. The specialist
shall not be affiliated in any form with Qwest Corporation or any affiliate of Qwest
Communications International, Inc.

20. The practitioner’s use of internal auditors shall be limited to the provision of
general assistance and the preparation of schedules and gathering of data for use in the
engagement. Under no circumstances shall the internal auditors perform any of the procedures
contained in this document. All the procedures in this document shall be performed by the
practitioner.

21. The practitioner shall not use or rely on any of the procedures performed during
any of the Qwest Corporation cost allocation manual (CAM) audits to satisfy any of the
requirements in Objectives V/VI.

Representation Letters

22. The practitioner shall obtain three types of representation (assertion) letters. The
first type of representation letter shall address all items of an operational nature (see para.22).
The second type of representation letter shall address all items of a financial nature (see para.23).
The third type of representation letter shall state that all section 272 affiliates have been
disclosed (see para.24). The following paragraphs detail the contents of each type of
representation letter.

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23. The representation letters related to operations issues shall be signed by the Chief
Operating Officer or the equivalent of the Qwest BOC and each section 272 affiliate and shall
include the following:

a. acknowledgement of management responsibility for complying with
specified requirements;

b. acknowledgement of management responsibility for establishing and
maintaining an effective internal control structure over compliance;

c. statement that the company has performed an internal evaluation of its
compliance with the specified requirements;

d. statement that management has disclosed or will disclose to the
practitioner all known noncompliance with section 272 occurring up to the date of the draft
report;

e. statement that management has made available all documentation related
to compliance with the specified requirements;

f. statement that management has disclosed all written communications from
regulatory agencies, internal auditors, external auditors, and other practitioners, and any written
formal or informal complaints to regulatory agencies from competitors, concerning possible
noncompliance with the specified requirements, including communications received between the
end of the period addressed in management's assertion and the date of the practitioner's report;

g. statements that: each section 272 affiliate operates independently from the
Qwest BOC; no Qwest BOC owns any facilities jointly with the section 272 affiliate; prior to
March 30, 2004, no Qwest BOC, or other affiliates other than the section 272 affiliate itself,
provided any operations, installation, and maintenance functions over the facilities owned by the
section 272 affiliate, or leased by the section 272 affiliate from unaffiliated entities; prior to
March 30, 2004, no section 272 affiliate provided any operations, installation, and maintenance
functions over the BOC/ILEC’s facilities; and no Qwest BOC is providing and did not provide
any research and development that is a part of manufacturing on behalf of the section 272
affiliate pursuant to section 272(a);

h. statement that each section 272 affiliate has separate officers, directors,
and employees from those of any Qwest BOC;

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i. statement that no Qwest BOC discriminated between itself or the section
272 affiliate and any other entity in the provision or procurement of goods, services, facilities,
and information, or the establishment of standards (on the Qwest BOC’s representation letter
only);

j. statement that the Qwest BOC subject to section 251(c) of the Act has
fulfilled requests from unaffiliated entities for telephone exchange service and exchange access
within a period no longer than the period in which it provides such telephone exchange service
and exchange access to itself or its affiliates (on the Qwest BOC’s representation letter only);

k. statement that the Qwest BOC subject to section 251(c) of the Act has
made available facilities, services, or information concerning its provision of exchange access to
other providers of interLATA services on the same terms and conditions as it has made available
to its section 272 affiliate(s) that operate in the same market (on the Qwest BOC’s representation
letter only).

24. The representation letters related to financial issues shall be signed by the Chief
Financial Officer or the equivalent of each Qwest BOC and each section 272 affiliate and shall
include the following:

a. statement that each section 272 affiliate maintains separate books, records,
and accounts from those of the Qwest BOC and that such separate books, records, and accounts
are maintained in accordance with GAAP;

b. statement that each section 272 affiliate has not obtained credit under any
arrangement that would permit a creditor, upon default, to have recourse to the assets of the
Qwest BOC;

c. statement that management has identified to the practitioner all assets
transferred or sold and services rendered: (i) by the Qwest BOC to each section 272 affiliate; (ii)
by each section 272 affiliate to the Qwest BOC; and that these transactions have been accounted
for in the required manner;

d. statement that the Qwest BOC subject to section 251(c) of the Act has
charged its section 272 affiliate, or imputed to itself (if using the access for its provision of its
own services), an amount for access to its telephone exchange service and exchange access that
is no less than the amount charged to any unaffiliated interexchange carriers for such service (on
the Qwest BOC's representation letter only);

20

e. statement that, if the Qwest BOC and an affiliate subject to section 251(c)
of the Act make available and/or have provided any interLATA facilities or services to its
interLATA affiliate, such facilities or services are made available to all carriers at the same rates
and on the same terms and conditions, and the associated costs are appropriately allocated (on
the Qwest BOC's representation letter only);

f. statement that management has not changed any of the Qwest BOC
processes or procedures (as they relate to transactions of any kind with the section 272 affiliate)
and that these procedures and processes have continued to be implemented on a consistent basis,
since the execution of these agreed-upon procedures without apprising the practitioner, before
the date of the draft report (on the Qwest BOC's representation letter only).

25. The representation letter related to the disclosure of all section 272 affiliates shall
be signed by the Chief Financial Officer of Qwest Communications International, Inc., and shall
state that each section 272 affiliate has been identified, accounted for in the required manner, and
disclosed in the required manner.

Engagement Process

26. The original General Standard Procedures (GSPs), which were drafted through
the cooperative efforts of Federal and State Regulators and various industry groups and sent to
the RBOCs via letter on December 18, 1998, were intended to provide general areas of audit
work coverage and uniformity of audit work among all regions, to the extent possible,
considering state regulatory and corporate differences, and to serve as a model for the audit
procedures to be used in section 272 biennial audit engagements. The standards identified
throughout this updated version of the General Standard Procedures are based on the original
GSPs, as well as more recent Commission rules, and are not legal interpretations of any rules or
regulations. To the extent that these updated standards conflict with any FCC rules and
regulations, the FCC rules and regulations govern. Accordingly, by agreeing to these procedures
to be used for the current audit engagement, neither the FCC nor QCII concede any legal issue or
waive any right to raise any legal issue concerning the matters addressed in these procedures.

27. The original (model) General Standard Procedures, as well as the GSPs used in
prior engagements, shall be used by QCII as a guide for drafting the preliminary audit
requirements, including the proposed scope of the audit, as prescribed in section 53.211(a) and
(b) of the Commission's rules. In addition, the Oversight Team may provide QCII with some
suggested procedures that include modifications and/or additions from the prior engagement.
Under the rules in section 53.211(a) and (b), QCII shall submit the preliminary audit
requirements, including the proposed scope and extent of testing, to the Oversight Team before
engaging an independent accounting firm to conduct the Biennial Audit. The preliminary audit
requirements to be submitted by QCII and scope of the audit shall be similar to the original

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General Standard Procedures (and suggested GSPs, if applicable) and shall cover all the areas
described in that model. The Oversight Team shall then have 30 days to review the preliminary
audit requirements to determine whether they are adequate to meet the audit requirements in
section 53.209 of the Commission’s rules and “determine any modifications that shall be
incorporated into the final audit requirements” (section 53.211(b)). QCII shall not engage any
practitioner who has been instrumental during the past two years in designing any of the systems
under review in the Biennial Audit. After QCII has engaged a practitioner to perform the
Biennial Audit as outlined in the final audit requirements, the process for drafting detailed
procedures shall proceed as follows:

- The Oversight Team and the practitioner shall perform a joint survey of each section 272
affiliate and the relevant Qwest BOC. The Oversight Team and the practitioner shall
coordinate with QCII to determine the nature, timing and extent of this survey at a
mutually agreeable time and location. The survey shall provide the practitioner and the
Oversight Team with an overview of the company's structure and policies and procedures
such as record keeping processes, the extent of affiliate transactions, and Qwest BOC
procedures for processing orders for services received from affiliates, unaffiliated
entities, and its own end-user customers. The survey shall be conducted between five to
seven months before the end of the period to be covered by this engagement.

- The practitioner shall develop a detailed audit program based on the final audit
requirements and submit it for review to the Oversight Team (section 53.211(d)).

- The Oversight Team shall have 30 days to review the detailed procedures for consistency
and adequacy of audit coverage and shall provide to the practitioner any modifications
that shall be incorporated into the final audit program (section 53.211(d)). These
modifications will be subject to the procedures described in paragraph 3 above.

28. Access to all information during the section 272(d) biennial audit shall be
restricted to: (a) FCC staff members; (b) state commission staff members where the state
commission by statute protects company proprietary data; (c) state commission staff members
who have signed a protective agreement with QCII; (d) state commission staff members of any
participating state that has confidentiality procedures in effect covering all staff and that requires
the Chairman or designee to sign the protective agreement on behalf of the entire commission
including commission staff; and (e) state commission staff members who have not signed the
protective agreement, but that QCII does not object to provide oral or written information,
provided that they do not take possession of such information.

29. The detailed examination of transactions shall begin at such time as the
practitioner deems appropriate to complete the engagement in accordance with the time schedule
set forth in section 53.211 and section 53.213 of the Commission’s rules.

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30. During the conduct of this engagement, and until issuance of the final report to
the Commissions, the practitioner shall schedule monthly meetings with the Oversight Team
and, at the discretion of the practitioner and the Oversight Team, with QCII to discuss the
progress of the engagement. The practitioner shall inform the Oversight Team well in advance,
but not less than 10 days, of plans to meet with representatives of QCII for the following
reasons: to discuss plans and procedures for the engagement; to survey QCII operations; to
review QCII procedures for maintaining books, records, and accounts; and to discuss problems
encountered during the engagement. It shall not be necessary for the practitioner to inform the
Oversight Team of meetings with the client to ask for clarification or explanation of certain
items, explore what other records exist, or request data. The practitioner shall immediately
inform in writing the Oversight Team of any deviation from, or revisions to, the final detailed
audit procedures and provide explanations for such actions. The practitioner shall submit to the
Chief, Enforcement Bureau, and shall copy the Oversight Team and, at the practitioner’s
discretion, QCII, any rule interpretation necessary to complete the engagement. The practitioner
shall advise the Oversight Team of the need for additional time to complete the engagement in
the event that the Oversight Team requests additional procedures (see 31c. below). Finally, the
practitioner shall immediately inform the Oversight Team, in writing, of any failure by QCII to
respond to requests for information during the engagement.

Timetables

31. In order to complete the engagement in a timely manner, the following time
schedule for completion of certain tasks is provided:

a. Within 60 days after the end of the engagement period, but prior to
discussing the findings with QCII, the practitioner shall submit a draft of the report to the
Oversight Team for all procedures.

b. The Oversight Team shall have 45 days to review the findings and
working papers and offer its recommendations, comments, and exceptions concerning the
conduct of the engagement to the practitioner. The exceptions of the Oversight Team to the
findings and conclusions of the practitioner that remain unresolved shall be included in the final
report.

c. If the Oversight Team requests additional procedures, the practitioner
shall advise the Oversight Team and QCII of any need for additional time to perform such
procedures. Otherwise, within 15 days after receiving the Oversight Team's recommendations
and making the appropriate revisions, the practitioner shall submit the report to QCII for its
comments on the findings, and to the Oversight Team. At the time the report is provided to
QCII, the practitioner may provide QCII with an itemized list of all data and information
previously identified as proprietary or confidential by QCII that the practitioner included in the
report.

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d. Within 30 days after receiving the report, QCII will comment on the
findings and send a copy of its comments to both the practitioner and the Oversight Team. QCII
will also provide the practitioner and the Oversight Team notification of all items contained in
the draft report, which QCII contends to be confidential. The BOC’s response shall be included
as part of the final report.

e. Within 10 days after receiving QCII’s comments, the practitioner may
respond to QCII’s comments and shall make available for public inspection the final report by
filing it with the regulatory agencies having jurisdiction over QCII. The final report shall
contain the procedures employed with the related findings, the Oversight Team's comments,
QCII’s comments, the practitioner's reply comments, and a copy of these procedures as executed.

f. Interested parties shall have 60 days from the date the report is made
available for public inspection to file comments with the Commission and/or any state regulatory
agency.

Report Structure

32. Consistent with the AICPA standards for AUP engagements, the practitioner must
present the results of performing the audit procedures in the form of findings, including dollar
amounts, resulting from application of the audit procedures. The presentation of findings related
to each of the specified procedures shall include sufficient detail and specificity that a reader
may draw a reasonable conclusion as to whether the respective Objective has or has not been
met. The detail and specificity of the findings related to each of the specific procedures shall be
consistent with QCII’s prior biennial audit report. The practitioner shall include in the report all
the information required to be included in the report by the procedures and any further
information required by the Oversight Team subject to the provisions of paragraph 3. The
practitioner must avoid vague or ambiguous language in reporting the findings and shall describe
in the final report all instances of noncompliance with section 272 or its related implementing
rules that were noted by the practitioner in the course of the engagement, or disclosed by QCII
during the engagement and not covered by the performance of these procedures. Where samples
are used to test data, the report shall identify the size of the universe from which the samples
were drawn, the size of the sample, the sampling methodology used and, where appropriate, the
standard deviation and mean. The final report shall contain the procedures employed with the
related findings, the Oversight Team's comments, QCII’s comments, the practitioner's reply
comments, and a copy of these procedures as executed. The practitioner’s report must also
contain the following elements:

a. A title that includes the word independent.

b. Identification of the specified parties.

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c. Identification of the subject matter (or the written assertion related thereto)
and the character of the engagement.

d. Identification of Qwest Communications International, Inc. as the
responsible party.

e. A statement that the subject matter is the responsibility of the responsible
party.

f. A statement that the procedures performed were those agreed to by the
specified parties identified in the report or as directed by the Bureau or the
Commission, as specified in paragraph 3.

g. A statement that the agreed-upon procedures engagement was conducted
in accordance with attestation standards established by the AICPA.

h. A statement that the sufficiency of the procedures is solely the
responsibility of the specified parties and a disclaimer of responsibility for
the sufficiency of those procedures.

i. A list of the procedures performed (or reference thereto) and related
findings.

j. A statement that the practitioner was not engaged to and did not conduct
an examination of the subject matter, the objective of which would be the
expression of an opinion, a disclaimer of opinion on the subject matter,
and a statement that if the practitioner had performed additional
procedures, other matters might have come to his or her attention that
would have been reported.

k. This report becomes a matter of public record via the practitioner’s filing
the final report with the FCC and the state regulatory agencies having
jurisdiction over QCII.

l. A description of any limitations imposed on the practitioner by the
BOC/ILEC or any other affiliate, or other circumstances that might affect
the practitioner's findings.

m. A description of the nature of the assistance provided by specialists and
internal auditors.

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QWEST COMMUNICATIONS INTERNATIONAL, INC.
BIENNIAL ENGAGEMENT PROCEDURES

Follow-up Procedures on the Prior Engagement

1. The following matters were noted in the prior engagement’s Qwest Communications
International Inc., Report of Independent Accountants on Applying Agreed-Upon
Procedures, Ernst & Young (EY), LLP, dated June 8, 2004:

a. As part of the reconciliation of the differences between the detailed fixed asset
listing and the balance sheet, there is a $6,549,000,000 item for restatements and
asset impairment that has been deducted from the balance sheet but not yet spread
to the detailed asset listing. (See I-5.)

b. For one lease of an IRU, QCC was invoiced and paid to the lessor $614,675,
however, QCC recorded the expense as $848,600. In addition, for a
subagreement of that same lease, QCC failed to amortize the capital lease. (See
II-2.)

c. There were nine instances where a Qwest BOC provided service to a section 272
affiliate before a written agreement was in place. (See V/VI-4.)

d. Fifty-two (52) affiliate agreements were posted to the Internet more than ten days
after their effective date. (See V/VI-5.)

e. For services made available to the section 272 affiliates and not to third parties
(joint marketing) six of 53 instances were billed incorrectly. (See V/VI-6.)

f. For 13 of 100 bill records tested, the basic rate charged by the section 272 affiliate
(QCC) to the Qwest BOC did not agree with the price posted in the affiliate
agreements. These differences are listed on Attachment A-6. For 75 of the 100
bill records tested, including 3 of the 13 initial rate differences listed on
Attachment A-6, QCC applied a discount of varying amounts (63 of the 75 bill
records) or added a surcharge of $0.05 (52 of the 75 bill records) to the billed
amounts. The discount and surcharge were applied in addition to the basic rate
charged and were not included in the affiliate agreements posted on the Qwest
Internet site. (See V/VI-7.)

g. The Qwest BOC purchased a switch from a third party vendor at a price for
$16,708,608 and immediately transferred it to QCC at the same price. This
switch was not made available to third parties. (See V/VI-8.)

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h. The list, provided to E&Y, of services made available to the section 272 affiliates
by the Qwest BOC that should also have been made available to third parties
contained items that should not have been included and was inadequate for
E&Y’s testing purposes. (See VII-2.)

i. For 1,643 of the 14,845 customer accounts billed from the Qwest BOC’s CRIS
system, the rates charged the section 272 affiliates were different than the rates
charged non-affiliates. (Attachment A-7.) For 61 of the sample of 100 billed
instances of rates charged to QCC, there was a difference from the rates charged
non-affiliates. (Attachment A-8a.) For 45 of the sample of 100 billed instances
of rates charged to QLDC, there was a difference from the rates charged non-
affiliates. (Attachment A-8b.) (See VII-3a.)

j. There were 19 instances where the Qwest BOC customer service representative
marketed Qwest long distance service but did not inform the customers of their
right to choose a long distance provider. (See VII-6a.)

k. The Qwest BOC refused to provide E&Y with copies of three vendor contracts
that E&Y had requested. (See VII-9)

l. There were numerous instances where the Qwest BOC provided a lower quality
of service to competing interLATA service providers than the service it provided
to its section 272 affiliates. (See VIII-4.)

m. The Qwest BOC did not provide E&Y with appropriate data with which to
compare rates charged, and terms and conditions applied, to each section 272
affiliate with those charged and applied to a sample of IXCs for the same services.
(See IX-2.)

n. The Qwest BOC imputed for access, switching and transport for the National
Directory Assistance (NDA) service and E911 service during the engagement
period. For NDA, the Qwest BOC could not provide supporting documentation
for the quotes used in the cost study. For E911, the rate published in the tariff
was different than the rate used in the OCS study for 20 of 100 rates tested. Also
for E911, the USOCs used in the OCS study were not available on the Qwest
Tariff Library Website for 61 of the 100 rates tested. (See X-2.)

o. The total amount paid by the section 272 affiliates to the Qwest BOC exceeded
both the amount recorded as expense and the amount billed them for local
exchange service and exchange access service from the BOC by over $20 million.
Also, QCC and QLDC could not identify amounts paid for exchange and

27
exchange access per the procedure, yet neither section 272 affiliate notified the
JOT of this situation until the audit report was written. (See X-3.)

2. When performing the procedures related to the above matters, the practitioner will note in
the report whether these matters continued to exist beyond the previous engagement period, what
action management took to ensure their non-recurrence or improvement, and the effective date of
such action.

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QWEST COMMUNICATIONS INTERNATIONAL, INC.
BIENNIAL ENGAGEMENT PROCEDURES

Procedures for Structural Requirements

OBJECTIVE I. Determine whether the separate affiliate required under section 272 of the
Act has operated independently of the Bell operating company.

STANDARDS

The FCC has issued rules and regulations in CC No. Docket 96-149, Implementation of the Non-
Accounting Safeguards of Sections 271 and 272 of the Communications Act of 1934, as
amended. Some of those rules require that,

- A BOC and its section 272 affiliate cannot jointly own transmission and switching
facilities, broadly defined as local exchange and exchange access facilities, or the land
and buildings where those facilities are located. (See 47 C.F.R. Section 53.203(a)(1) and
First Report and Order, paras. 15, 158, 160)

- Prior to March 30, 2004, a section 272 affiliate shall not perform operating, installation
or maintenance functions associated with the BOC's facilities. Likewise, prior to March
30, 2004, a BOC or any BOC affiliate, other than the section 272 affiliate itself, shall not
perform operating, installation or maintenance functions associated with the facilities that
each section 272 affiliate owns or leases from a provider other than the BOC with which
it is affiliated. (See 47 C.F.R. section 53.203(a)(2), (3) and First Report and Order, paras.
15, 158, 163)

- To the extent that research and development is a part of manufacturing, it must be
conducted through a section 272 affiliate. If a BOC seeks to develop services for or with
its section 272 affiliate, the BOC must develop services on a nondiscriminatory basis for
or with other entities pursuant to section 272(c)(1). (See First Report and Order, para.
169)

PROCEDURES

1. Inquire of management whether there have been any changes in the certificate of
incorporation, bylaws, and articles of incorporation of the section 272 affiliates covered
in this biennial audit, and whether there have been any legal and/or “doing business as”
(DBA) name changes since the last engagement period. For each such change reported
by management, and for any section 272 affiliate established or formed since the last
engagement period, inspect the certificate of incorporation, bylaws, and articles of
incorporation to determine whether these affiliates were established as corporations

29
separate from the Qwest BOC. Note in the report the results of this procedure.

2. Obtain and inspect corporate entities' organizational chart(s) as of January 1, 2006, and
confirm, as appropriate, with legal representatives of the Qwest BOC, section 272
affiliates, and Qwest Communications International, Inc., the legal, reporting, and
operational corporate structure of the section 272 affiliates. Disclose these facts in the
report. Document and disclose in the report who owns the section 272 affiliates.

3. For the period prior to March 30, 2004, inquire of management, identify and document
which entity performs operations, installation and maintenance functions over facilities
either owned or leased by each section 272 affiliate, or leased from a third party by each
section 272 affiliate.

a.) Obtain management’s definition and interpretation of operations, installation, and
maintenance (OI&M) functions. Describe in the report management’s definition of
OI&M.

b.) For the period prior to March 30, 2004, disclose in the report whether or not any
of these OI&M services described above in step (a) are being performed by the Qwest
BOC and/or other non-section 272 affiliate(s) on facilities either owned by any section
272 affiliate or leased from a third party by any section 272 affiliate. For each such
service being performed by the Qwest BOC or other non-section 272 affiliate(s), disclose
in the report what service is being performed by what entity.

c.) For the period prior to March 30, 2004, disclose in the report whether or not any
of these OI&M services described above in step (a) are being performed by any section
272 affiliate on facilities either owned by the Qwest BOC or leased from a third party by
the Qwest BOC. For each such service being performed by any section 272 affiliate,
disclose in the report what service is being performed.

4. For the period after March 30, 2004 until the end of the engagement period, inquire of
management, identify, and document in the report which entity performs OI&M
functions over facilities either owned by each section 272 affiliate, or leased from a third
party by each section 272 affiliate.

a. Disclose in the report whether or not any of these OI&M services are being
performed by the Qwest BOC and/or other non-section 272 affiliate(s) on facilities either
owned by each section 272 affiliate or leased from a third party by a section 272 affiliate.
For each such OI&M service, disclose in the report what service is being performed by
what entity, e.g., the Qwest BOC, or other non-section 272 affiliate. Also disclose the
date upon which each service was first provided.

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b. Disclose in the report whether or not any of these OI&M services are being
performed by any section 272 affiliate on facilities either owned by the Qwest BOC or
leased from a third party by the Qwest BOC. For each such service being performed by a
section 272 affiliate, disclose in the report what service is being performed by what
entity, the name of the section 272 affiliate, and the date upon which the service was first
provided.

5. Through inquiry of management, determine whether the Qwest BOC performs any
Research and Development (R&D) activities on behalf of the section 272 affiliates. If
yes, obtain descriptions of R&D activities performed by the Qwest BOC for the audit test
period, January 2, 2004 through September 30, 2005, and note any R&D related to the
activities of each section 272 affiliate. For R&D related to the activities of each section
272 affiliate, obtain from Qwest BOC personnel more details, such as the extent of R&D
provided, progress reports, cost, and whether the section 272 affiliate has been billed and
has paid for this service. Disclose in the report all information obtained. Inquire and
disclose in the report whether or not R&D service is offered and/or has been performed
when requested by unaffiliated entities.

6. Obtain for each section 272 affiliate as of the end of the audit test period, September 30,
2005, the balance sheet, a detailed listing of all fixed assets including capitalized
software, and a detailed listing of all operating leases between each section 272 affiliate
and QNLP. The detailed listing of all fixed assets should include the capital leases of
each section 272 affiliate.

For each section 272 affiliate, perform the following:

a. Reconcile the amount of the detailed listing of all fixed assets to the amount of fixed
assets shown on the Balance Sheet. If the list does not reconcile, inquire and
document why and disclose in the report any differences between the Balance Sheet
and the total amount of the fixed assets on the detailed listing. Identify in the report
the types of assets involved in these differences and provide explanations in the
report.

b. Obtain for each section 272 affiliate as of June 30, 2005, a detailed listing of all fixed
assets including capitalized software, and a detailed listing of all operating leases
between each section 272 affiliate and QNLP. The detailed listing of all fixed assets
should include the capital leases of each section 272 affiliate. Combine the detailed
listing of all fixed assets and the detailed listing of all operating leases with QNLP.
Identify in the combined listing all assets/operating leases acquired since January 2,
2004. For a statistically valid sample of these assets/operating leases, verify that the
detailed listing includes a description and the location of each item, date of purchase,

31
price paid and recorded, and from whom purchased or transferred. Disclose in the
report any item, including dollar amounts, where any of this information is missing.

Identify in the combined listing of assets/operating leases all transmission and
switching facilities acquired since January 2, 2004. These transmission and
switching facilities should include capitalized software, the land and buildings where
those facilities are located, and any such facilities that are the subject of an operating
lease between the section 272 affiliate and QNLP. For a statistically valid sample of
these transmission and switching facilities, inspect title and/or other documents,
which reveal ownership. Look for and note in the report any transmission and
switching facilities that are owned jointly with the Qwest BOC.

c. Obtain a listing of all assets/leases added between June 30, 2005 and September 30,
2005. Repeat testing above on these new asset/leases.

d. If any required information or documents for this procedure are not made available,
disclose such circumstances in the report

NOTE: The balance sheet and detailed listings obtained in this procedure should also be
used to perform Procedure 9 under Objective V/VI.

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OBJECTIVE II. Determine whether the separate affiliate required under section 272 of
the Act has maintained books, records, and accounts in the manner prescribed by the
Commission that are separate from the books, records, and accounts maintained by the
Bell operating company.

STANDARDS

In CC Docket No. 96-150, Implementation of the Accounting Safeguards Under the
Telecommunications Act of 1996, the FCC requires that each section 272 affiliate maintain
books, records, and accounts, in accordance with generally accepted accounting principles
(GAAP), and separate from those of the BOC. (See Report and Order, para. 170)

PROCEDURES

1. Obtain access to the general ledger (G/L) of each section 272 affiliate as of September
30, 2005 and match the title on the G/L with the name of the affiliate on the certificate of
incorporation (or other name which uniquely identifies the section 272 affiliate such as
the DBA) to determine that a separate G/L is maintained. Look for special codes, if any,
which may link this G/L to the G/L of the Qwest BOC and provide documentation
(unless such codes are merely common accounting system codes or the like that are used
in the general ledgers of all companies produced by such accounting system). State in
the report whether or not a separate G/L is maintained, and if not, explain why. Note:
Linkage at corporate headquarters for consolidations is an accepted practice.

2. Obtain each section 272 affiliate's financial statements (i.e., Income Statement and
Balance Sheet) as of the end of the audit test period, September 30, 2005.

3. Obtain a list of lease agreements for each section 272 affiliate as of September 30, 2005
that were entered into or modified during the audit test period. Identify leases for which
the annual obligation listed in the lease agreement is $500,000 or more. Test those leases
for which the section 272 affiliate is the lessor as well as those leases for which the
section 272 affiliate is the lessee. Obtain a copy of each section 272 affiliate’s lease
accounting policy. Note any differences between the section 272 lease accounting policy
and GAAP. For a statistically valid sample of leases $500,000 or more for each section
272 affiliate, obtain a copy of the lease agreement, and make a note of the terms and
conditions to determine whether these leases have been accounted for in accordance with
the section 272 affiliate’s lease accounting policy. Disclose in the report any instance
where these leases were not accounted for in accordance with GAAP.

33
4. Inquire and disclose in the report the date when Qwest Communications Corporation
merged with Qwest LD Corp, and the extent of services provided by Qwest LD Corp
during the engagement period.

34

OBJECTIVE III. Determine whether the separate affiliate required under section 272 of
the Act has officers, directors, and employees that are separate from those of the Bell
operating company.

STANDARDS

The FCC in CC Docket No. 96-149, Implementation of the Non-Accounting Safeguards of
Section 271 and 272 of the Communications Act of 1934, as amended, interprets the above
requirement further by stating the following:

- Separate officers, directors, and employees simply dictates that the same person may not
simultaneously serve as an officer, director, or employee of both a BOC and its section
272 affiliate. (See First Report and Order, para. 178.)

PROCEDURES

1. Inquire, document and disclose in the report whether each section 272 affiliate and the
Qwest BOC maintain separate boards of directors, separate officers, and separate
employees. For each Qwest BOC and section 272 affiliate, obtain a list of the names of
directors and officers, including the dates of service for each Board member and officer
for the engagement period (January 2, 2004 to January 1, 2006). Confirm this list by
comparing it to historical records of consents, minutes of Board of Directors’ meetings,
etc. Compare the list of the names of directors and officers of the Qwest BOC with a list
of the names of directors and officers of each section 272 affiliate. For those names
appearing simultaneously on both Qwest BOC and any section 272 affiliate lists, obtain
explanations from management and request social security numbers and addresses to
ensure that they are not the same individuals. Disclose in the report the number of
directors and officers (who have the same social security number and address) who
served simultaneously as a director and/or officer of the Qwest BOC and any section 272
affiliate.

2. Obtain from their respective Human Resource Departments a list of names and social
security numbers, or similar unique employee identification numbers maintained by
Qwest, of all employees of each section 272 affiliate and each Qwest BOC for the
engagement period (January 2, 2004 through January 1, 2006) and their employment
dates. Design and execute a program which compares names and employee identification
numbers and document in the workpapers the names appearing simultaneously on both
Qwest BOC and any section 272 affiliate lists. For any employee appearing on both lists
simultaneously, inquire and document why in the report. For privacy reasons, do not
include the names or employee identification numbers of any Qwest employees in the
report.

35
OBJECTIVE IV. Determine that the separate affiliate required under section 272 of the
Act has not obtained credit under any arrangement that would permit a creditor, upon
default, to have recourse to the assets of the Bell operating company.

STANDARDS

The FCC in 47 C.F.R. section 53.203(d) indicates that a section 272 affiliate shall not obtain
credit under any arrangement that would permit a creditor, upon default, to have recourse to the
assets of the BOC of which it is an affiliate.

The FCC also expands on this premise in CC Docket No. 96-149, Implementation of the Non-
Accounting Safeguards of Section 271 and 272 of the Communications Act of 1934, as amended.
In this docket the Commission states that,

- A BOC cannot co-sign a contract or any other instrument with a section 272
affiliate that would allow such section 272 affiliate to obtain credit granting
recourse to the BOC's assets. (See First Report and Order, para. 189)

- The BOC parent, or any other non-section 272 affiliate, cannot sign or co-sign a
contract or any arrangement with a section 272 affiliate that would allow the
creditor to have recourse to the BOC assets. (See First Report and Order, para.
189)

- A section 272 affiliate cannot enter any arrangement with any party that would
permit the lender to have recourse to the BOC in the event of a default. (See First
Report and Order, para. 189)

PROCEDURES

1. Obtain from management and document in the workpapers each section 272 affiliate's
debt agreements/instruments and credit arrangements with lenders and major suppliers of
goods and services that were entered into or modified during the engagement period.
Look for guarantees of recourse to the Qwest BOC’s assets, either directly or indirectly
through another affiliate, and document those instances and disclose in the report. Major
suppliers are those having $500,000 or more in annual sales to the section 272 affiliate as
stated in the agreement.

2. Using the sample of lease agreements obtained in Objective II, Procedure 3, that were
entered into or modified during the audit test period, document any instances in which
each section 272 affiliate's lease agreements (where the annual obligation is $500,000 or
more as stated in the agreement) have recourse to the assets of the Qwest BOC, either
directly or indirectly through another affiliate, and disclose in the report.

36

3. For all debt instruments, leases, and credit arrangements maintained by each section 272
affiliate in excess of $500,000 of annual obligations that were entered into or modified
during the audit test period, and for a judgmental sample of 10 debt instruments, leases
and credit arrangements that are less than $500,000 in annual obligations that were
entered into or modified during the audit test period, obtain (positive) confirmations from
loan institutions, major suppliers, and lessors to attest to the lack of recourse to the Qwest
BOC’s assets. For any new debt instruments, leases, and credit arrangements that were
entered into or modified during the remainder of the engagement period perform the
same procedures. Disclose in the report any recourse noted. (NOTE: Testing of
recourse herein need not be done for debt instruments, leases, or credit arrangements with
affiliates.)

37

Procedures for Accounting Requirements

OBJECTIVE V. Determine whether the separate affiliate required under section 272 of
the Act has conducted all transactions with the Bell operating company on an arm's length
basis with the transactions reduced to writing and available for public inspection.

OBJECTIVE VI. Determine whether or not the Bell operating company has accounted for
all transactions with the separate affiliate in accordance with the accounting principles and
rules approved by the Commission.

STANDARDS
The FCC in CC Docket 96-150, Implementation of the Accounting Safeguards Under the
Telecommunications Act of 1996, interprets the above requirements further by stating:

- A section 272 affiliate shall conduct all transactions with the BOC of which it is an
affiliate on an arm's length basis, pursuant to the accounting rules described in 47 C.F.R.
section 32.27, Transactions with Affiliates, of the FCC Rules and Regulations, with any
such transactions reduced to writing and available for public inspection. (See 47 C.F.R.
section 53.203(e)). Section 32.27 requires the following:

For transactions involving the sale or transfer of assets or products between
the carrier and affiliates, or chained transactions:

a. assets sold or transferred between a carrier and its affiliate pursuant to a
tariff, including a tariff filed with a state commission, shall be recorded in the
appropriate revenue accounts at the tariff rate;

b. nontariffed assets sold or transferred between a carrier and its affiliate that
qualify for prevailing price must be recorded at prevailing price. In order to
qualify for prevailing price valuation, sales of a particular asset to third parties
must encompass greater than 25% of the total quantity of such product sold by an
entity. Carriers shall apply this 25% threshold on an asset by asset basis rather
than on a product line basis. See “Exceptions” below;

c. all other assets sold by or transferred from a carrier to affiliates must be
recorded in the books of the carrier at no less than the higher of fair market value
or net book cost. See “Exceptions” below;

d. all other assets sold by or transferred to a carrier from its affiliates must be
recorded in the books of the carrier at no more than the lower of fair market value

38
or net book cost. See “Exceptions” below.

Exceptions:

Floor. When assets are sold by or transferred from a carrier to an affiliate, the
higher of fair market value and net book cost establishes a floor, below which the
transaction cannot be recorded. Carriers may record the transaction at an amount
equal to or greater than the floor, so long as that action complies with the
Communications Act of 1934, as amended, Commission rules and orders, and
is not otherwise anti-competitive.

Ceiling. When assets are purchased from or transferred from an affiliate to a
carrier, the lower of fair market value and net book cost establishes a ceiling,
above which the transaction cannot be recorded. Carriers may record the
transaction at an amount equal to or less than the ceiling, so long as that action
complies with the Communications Act of 1934, as amended, Commission rules
and orders, and is not otherwise anti-competitive.

Threshold. Carriers are required to make a good faith determination of fair
market value for an asset when the total aggregate annual value of the asset(s)
reaches or exceeds $500,000, per affiliate. When a carrier reaches or exceeds the
$500,000 threshold for a particular asset for the first time, the carrier must
perform the market valuation and value the transaction on a going-forward basis
in accordance with the affiliate transactions rules. When the total aggregate
annual value of the asset(s) does not reach or exceed $500,000, the asset(s) shall
be recorded at net book cost.

For transactions involving the provision of services between the carrier and
affiliates, or chained transactions:

a. services provided between a carrier and its affiliate pursuant to a tariff,
including a tariff filed with a state commission, shall be recorded in the
appropriate revenue accounts at the tariffed rate;

b. nontariffed services provided between a carrier and its affiliate pursuant to
publicly filed agreements submitted to a state commission pursuant to section
252(e) of the Communications Act of 1934 or statements of generally available
terms pursuant to section 252(f) shall be recorded using the charges appearing in
such publicly-filed agreements or statements;

c. nontariffed services provided between a carrier and its affiliate that qualify
for prevailing price valuation shall be recorded at the prevailing price. In order to

39
qualify for prevailing price valuation, sales of a particular service to third parties
must encompass greater than 25% of the total quantity of such service sold by an
entity. Carriers shall apply this 25% threshold on a service by service basis rather
than on a service line basis. See “Exceptions” below;

d. all other services sold by or transferred to a carrier from its affiliate shall
be recorded at no more than the lower of fair market value and fully distributed
cost. See “Exceptions” below;

e. all other services sold by or transferred from a carrier to its affiliate shall
be recorded at no less than the higher of fair market value or fully distributed cost.
See “Exceptions” below.

Exceptions:

Floor. When services are sold by or transferred from a carrier to an affiliate, the
higher of fair market value and fully distributed cost establishes a floor, below
which the transaction cannot be recorded. Carriers may record the transaction at
an amount equal to or greater than the floor, so long as that action complies with
the Communications Act of 1934, as amended, Commission rules and orders, and
is not otherwise anti-competitive.

Ceiling. When services are purchased from or transferred from an affiliate to a
carrier, the lower of fair market value and fully distributed cost establishes a
ceiling, above which the transaction cannot be recorded. Carriers may record the
transaction at an amount equal to or less than the ceiling, so long as that action
complies with the Communications Act of 1934, as amended, Commission rules
and orders, and is not otherwise anti-competitive.

Threshold. Carriers are required to make a good faith determination of fair
market value for a service when the total aggregate annual value of that service
reaches or exceeds $500,000, per affiliate. When a carrier reaches or exceeds the
$500,000 threshold for a particular service for the first time, the carrier must
perform the market valuation and value the transaction on a going-forward basis
in accordance with the affiliate transactions rules. When the total aggregate
annual value of the service does not reach or exceed $500,000, the service shall
be recorded at fully distributed cost.

f. Fully distributed cost is determined by following the standards contained
in 47 C.F.R. section 64.901, Allocation of Costs, of the FCC Rules and
Regulations. These rules emphasize direct assignment and cost causation. First,
costs are to be directly assigned either to regulated or nonregulated activities to

40
the maximum extent possible. Then, costs which cannot be directly assigned are
to be grouped into homogeneous cost pools and allocated in accordance with
direct or indirect measures of cost causation. Residual costs which cannot be
apportioned on any cost-causative basis will be apportioned using the general
allocator. The general allocator is the ratio of all expenses directly assigned or
attributed to nonregulated activities, to the total of all (regulated and
nonregulated) directly assigned or attributed expenses.

- A BOC and a section 272 affiliate may provide in-house services to one another,
except for operating, installation, or maintenance services of switching and
transmission facilities prior to March 30, 2004. These in-house services,
however, must be provided on an arm's length basis, and must be in writing. (See
CC Docket No. 96-149, First Report and Order, para 180; see also WC Docket
No. 03-228, Report and Order, para. 8, 12, 16, 24, 31)

- Provision of exchange and exchange access services and unbundled network
elements constitute transactions requiring disclosure (See CC Docket No. 96-150,
Report and Order, para. 124). These transactions include the provision of
transmission and switching facilities by the BOC and its affiliate to one another.
(See CC Docket No. 96-149, First Report and Order, para. 193)

- The separate affiliate must provide a detailed written description of the asset
transferred or service provided, together with the specific price, frequency, and
the terms and conditions of the transaction on the Internet within 10 days of the
transaction through the company's home page. (Note: a transaction is deemed to
have occurred once the BOC and its affiliate have agreed upon the terms and
conditions of the transaction, not when the service is actually performed or the
asset actually sold (See CC Docket No. 96-150, Report and Order, para.124)).
The description of the asset or service and the terms and conditions of the
transaction should be sufficiently detailed to allow evaluation of compliance with
accounting rules. This information must also be made available for public
inspection at the principal place of business of the BOC. The information made
available at the principal place of business of the BOC must include a
certification statement identical to the certification statement currently required to
be included with all Automated Reporting and Management Information System
(“ARMIS”) reports. Such certification statement declares that an officer of the
BOC has examined the submission and that to the best of the officer’s knowledge
all statements of fact contained in the submission are true and the submission is
an accurate statement of the affairs of the BOC for the relevant period. (See CC
Docket No. 96-150, Report and Order, para. 122)

- Section 272(b)(3) does not preclude an affiliate of the BOC, such as a service

41
affiliate, or the parent company of both the BOC and its section 272 affiliates
from performing functions for both the BOC and its section 272 affiliate. The
affiliate transaction rules apply to transactions between the BOC and a
nonregulated affiliate of the BOC, such as a service affiliate, and to transactions
between the BOC and its parent company. Under the principle of “chain
transactions,” the affiliate transaction rules also apply to any transactions between
the section 272 affiliate and a nonregulated affiliate of the BOC, such as a service
affiliate, that ultimately result in an asset or service being provided to the BOC.
(See CC Docket No. 96-150, Report and Order, para. 183)

- In the case of transactions for assets and services subject to section 272, a BOC
may record such transactions at prevailing price regardless of whether the 25%
threshold has been satisfied. (See CC Docket No. 96-150, Report and Order,
para. 137; CC Docket No. 00-199, Appendix F Section 32.27)

- Nondiscrimination requirements extend to any good, service, facility, or
information that a BOC provides to its section 272 affiliate(s) with the exception
of joint marketing, which is covered in section 272(g) of the Act. Unaffiliated
entities must have equal opportunity to acquire any such good, service, facility, or
information. In particular, if a BOC were to decide to transfer ownership of a
unique facility, such as its Official Services network, to a section 272 affiliate, it
must ensure that the section 272 affiliate and unaffiliated entities have an equal
opportunity to obtain ownership of this facility. (See CC Docket No. 96-149,
First Report and Order, para. 218)

- Interstate rate base, revenue requirements, and price cap indices of the BOC must
be reduced by the costs related to any regulated facilities transferred to each
section 272 affiliate. (See CC Docket No. 96-150, Report and Order, para. 265;
see also C.F.R. 61.45(d)(1)(v))

PROCEDURES

1. Describe in the report and document in the working papers the procedures used by the
Qwest BOC to identify, track, respond, and take corrective action on competitors’
complaints with respect to alleged violations of the section 272 requirements. Obtain
from the Qwest BOC a list of all FCC formal complaints, as defined in 47 CFR 1.720;
FCC informal complaints, as defined in 47 CFR 1.716; and any written complaints made
to a state regulatory commission from competitors involving the provision or
procurement of goods, services, facilities, and information, or in the establishment of
standards which were filed during the engagement period (January 2, 2004 through
January 1, 2006). The list should also include outstanding complaints from the prior
engagement period, which had not been resolved during that period. The list should

42
group the complaints in the following categories:

- allegations of cross-subsidies (for Objectives V and VI);

- allegations of discriminatory provision or procurement of goods, services,
facilities, customer network services information (excludes customer proprietary
network information (CPNI)), or the establishment of standards (for Objective
VII);

- allegations of discriminatory processing of orders for, and provisioning of,
exchange access and exchange services and unbundled network elements, and
discriminatory resolution of network problems (for Objective VIII);

- allegations of discriminatory availability of exchange access facilities (for
Objective IX);

- allegations of discriminatory availability of interLATA facilities or services not at
the same rates and not on the same terms and conditions as the interLATA
affiliate (for Objective XI).

For each group of complaints, determine by inquiry and review of documentation how
many of these complaints were under investigation, how many complaints had been
resolved, and in what time frame they had been resolved, if feasible, and disclose in the
report. For those complaints that had been resolved, document and disclose in the report
how those allegations were concluded and, if the complaint was upheld, inquire and
document and disclose in the report what steps the company has taken to prevent those
practices from recurring. For all complaints that were filed in the previous engagement
period, but were still open as of January 2, 2004, determine by inquiry and review of
documentation how many of these complaints were under investigation as of the end of
the current engagement period, how many complaints have been resolved as of the end of
the current engagement period (and in what time frame they had been resolved), and
disclose results in the audit report. For those complaints that have been resolved,
document and disclose in the report how those allegations were concluded, and if the
complaint was upheld inquire and document and disclose in the report what steps the
company has taken to prevent those practices from recurring.

Note: Although applicable to complaints pertaining to Objective V/VI, VII, VIII, IX and
XI, this procedure appears only once and will be performed only once for Objectives
V/VI, VII, VIII, IX and XI. Reporting of the results of this procedure in the final report
should be found here under Objective V/VI, Procedure 1, and should include the results
for each respective objective.

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2. Obtain from the Qwest BOC and each section 272 affiliate current written procedures for
transactions with affiliates. Compare these procedures with the FCC rules and
regulations indicated as "standards" above. Note and describe any differences and
disclose in the report.

3. Inquire and describe how the Qwest BOC and each section 272 affiliate disseminate the
FCC rules and regulations and raise awareness among employees for compliance with the
affiliate transactions rules. For this purpose, describe in the report the type and frequency
of training, if any, literature distributed, company's policy, and document the supervision
received by employees responsible for affiliate transactions. Interview employees
responsible for the development and recording of affiliate transactions costs in the books
of record of the carrier to determine awareness of these rules. Disclose in the report
whether these employees demonstrated knowledge of these rules.

4. a. Obtain a listing of all written agreements for services and for interLATA and
exchange access facilities between the Qwest BOC and each section 272 affiliate which
were in effect during the audit test period, January 2, 2004 through September 30, 2005.
Note which agreements are still in effect. For those agreements no longer in effect,
indicate the termination date; identify agreements terminated prematurely and document
why and disclose in the report. Inquire and document and disclose in the report the
provisioning of any non-tariffed service without a written agreement.

b. Obtain a listing of all non-tariffed written agreements, amendments and addenda
that became effective during the audit test period. For a statistically valid sample of such
agreements, amendments and addenda, obtain (include in the practitioner’s work papers)
copies of written agreements, amendments and addenda.

5. Using the sample of the agreements, amendments and addenda obtained in procedure 4b,
view each company's web site on the Internet and compare the prices and terms and
conditions of services and assets shown on this site to the agreements provided in
Procedure 4b above. Disclose in the report any instance where any item in the agreement
does not agree with the corresponding item on the Internet. Using the same sample as
above, obtain a list of the principal places of business (BOC headquarters) where these
agreements are made available for public inspection. Using a judgmental sample of
locations agreed to by the Joint Oversight Team, by physical inspection determine
whether the same information is made available for public inspection at the principal
place of business (BOC headquarters) of the Qwest BOC. Describe any differences and
inquire why such differences exist and disclose in the report. If the company makes any
claim of confidentiality for nondisclosure, obtain details. It should be noted that these
transactions should be posted for public inspection within 10 days of their occurrence.
Document in the working papers the dates when the sampled agreements, amendments
and addenda were signed, and/or the dates when the services were first rendered

44
(whichever took place first) and the dates of posting on the Internet. Inquire and note in
the report late postings and reasons when posting took place after 10 days of signing of
agreement or provision of service (whichever took place first). Document in the working
papers the procedures the company has in place for posting these transactions on a timely
basis. The information provided on the Internet should be in sufficient detail to allow
evaluation for compliance with accounting rules (see Docket No. 96-150, Report and
Order, para. 122). For example, such disclosures should include a description of the
rates, terms, and conditions of all transactions, as well as the frequency of recurring
transactions and the approximate date of completed transactions. For asset transfers, the
disclosure should include the appropriate quantity and, if relevant, the quality of the
transferred assets. For affiliate transactions involving services priced at fully distributed
costs or estimated fair market value, the disclosure should include the number and type of
personnel assigned to the project and the level of expertise of such personnel (including
the associated rate per service unit (e.g. contacts, hours, days, etc)). Service transactions
should also disclose any special equipment used to provide the service, and the length of
time required to complete the transaction. Additionally, the disclosure should state
whether the hourly rate is a fully-loaded rate, and whether or not that rate includes the
cost of materials and all direct or indirect miscellaneous and overhead costs for goods
and services provided at Fully Distributed Cost. If the information disclosed on the
Internet is not sufficiently detailed as described above, document and describe in the
report the total number of agreements that were observed with insufficient detail, and the
particular item(s) not sufficiently detailed. Inquire of management and document in the
report why such differences exist. (See Docket No. 98-121, In the Matter of Application
of BellSouth Corporation, BellSouth Telecommunications, Inc., and BellSouth Long
Distance, Inc., for Provision of In-Region, InterLATA Services in Louisiana;
Memorandum Opinion and Order; Released October 13, 1998, para. 337.) Obtain copies
of these public postings and include in the working papers.

6. Obtain a listing with amounts of all nontariffed services rendered by Qwest Corporation
to each section 272 affiliate, by month, during the audit test period, January 2, 2004
through September 30, 2005. Determine which of these services are made available to
each section 272 affiliate and not made available to third parties, and which services are
made available to both a section 272 affiliate and to third parties.

a. From the services not made available to third parties:

1. Determine the 10 services with the highest billing volume in dollars over
the audit test period (including all BOC/ILECs and all states) that were billed to
the section 272 affiliates (including all section 272 affiliates). Randomly select
three individual non-consecutive months during the audit test period. For each
month selected, obtain the billing records for all states, all BOC/ILECs, for the 10
“highest billing volume” services previously identified. Billing records should

45
reflect the billing to all section 272 affiliates. For each “highest billing volume”
service, randomly select 10 billing transactions (a billing transaction is equivalent
to a single billed item) from the three months of billing records. (If there are
fewer than 10 services not made available by BOC/ILECs to third parties,
continue selecting billing transactions until a statistically valid sample size is
selected from the billing records. For each transaction, determine compliance
with section 32.27 of the Commission’s Rules. Compare unit charges to Fully
Distributed Cost (FDC) or Fair Market Value (FMV) as appropriate. When
differences exist between the amount recorded as revenue by the BOC/ILEC, the
amount billed by the BOC/ILEC, and the amount to be charged in accordance
with the affiliate transaction rules, note in the report the number of instances and
related amounts, and, after inquiry, document in the report the reasons for these
occurrences.

2. For the sample of billing transactions selected in step 1, test each
transaction for the proper application of billing rates, including all applicable
discounts, surcharges, late fees, etc. Also test that the billed amount was paid by
the section 272 affiliate. For this purpose, inspect the Accounts Receivable
record of the BOC/ILEC (may be a computer screen) that identifies the method of
payment such as check number(s), wire transfer(s), and, if needed, summaries of
invoiced amounts corresponding to the amount paid. Obtain copies of all relevant
screens/summaries for the work papers. When any differences exist, note in the
report the number of instances and the amount by which each item is different
than the amount required by the rules and, after inquiry, the reasons for these
occurrences. Also test that the transaction (and the same amount) was properly
recorded as expense by the section 272 affiliate, and that the same amount was
paid by the section 272 affiliate. Document in the audit report each instance
where the payment by the section 272 affiliate was not properly recorded, and
where any differences were found in the recorded vs. paid amounts unless those
differences are attributable to the consolidation of transactions or invoices. If
transactions are consolidated for the amounts paid and/or recorded, ensure that the
transactions selected are included in the consolidated total.

b. From the services made available to both section 272 affiliates and to third
parties:

1. Determine the 10 services with the highest billing volume in dollars over
the audit test period (including all BOC/ILECs and all states) that were billed to
the section 272 affiliates (including all section 272 affiliates).

46
2. Randomly select three individual non-consecutive months during the audit
test period. For each month selected, obtain the billing records for the 10 “highest
billing volume” services identified in step 1. Billing records should be for all
BOC/ILECs, all states, and reflect billing to all section 272 affiliates. For each
“highest billing volume” service, randomly select 10 billing transactions (a billing
transaction is equivalent to a single billed item) from the three months of billing
records. For each billing transaction selected, test each transaction for the proper
application of billing rates, including all applicable discounts, surcharges, late
fees, etc. Also test that the transaction was properly recorded as revenue by the
BOC/ILEC, that the billed amount was paid by the section 272 affiliate, and that
the payment was recorded by the BOC/ILEC. For this purpose, inspect the
Accounts Receivable record of the BOC/ILEC (may be a computer screen) that
identifies the method of payment such as check number(s), wire transfer(s), and,
if needed, summaries of invoiced amounts corresponding to the amount paid.
Obtain copies of all relevant screens/summaries for the work papers. Determine
if the transaction billed to the section 272 affiliate complies with section 32.27 of
the Commission’s Rules. When differences exist, note in the report the number of
instances and the amount by which each item is less than the amount required by
the rules and, after inquiry, the reasons for these occurrences. Also test that the
transaction (and the same amount) was properly recorded as expense by the
section 272 affiliate, and that the same amount was paid by the section 272
affiliate. Document in the audit report each instance where the payment of the
bill by the section 272 affiliate was not properly recorded, and where any
differences were found in the recorded vs. paid amounts unless those differences
are attributable to the consolidation of transactions or invoices. If transactions are
consolidated for the amounts paid and/or recorded, ensure that the transactions
selected are included in the consolidated total.

7. Using the listing obtained in Procedure 6 of services rendered by month by the Qwest
BOC to each section 272 affiliate during the audit test period, determine if any of the
services rendered include operating, maintenance, or installation (OI&M) functions.

a. Disclose in the report whether the Qwest BOC is rendering any OI&M services to
each section 272 affiliate, and the date any such provision of service started. Disclose in
the report whether any such OI&M services are or are not made available to third parties.

b. If the Qwest BOC renders OI&M services to any section 272 affiliate, determine
the following and disclose in the report:
- date affiliate agreement was effective (date signed);
- date affiliate agreement was posted to the Internet;
- date the Qwest BOC filed its Cost Allocation Manual (CAM) amendments

47
with the FCC, and the effective date of those CAM amendments.

8. Obtain a listing of all services rendered by month by each section 272 affiliate to each
BOC/ILEC during the audit test period.

a. Determine the 10 services with the highest billing volume in dollars over the audit test
period (including all BOC/ILECs and all states) that were billed by the section 272
affiliates (include all section 272 affiliates) to the BOC/ILECs. Randomly select three
individual non-consecutive months during the audit test period. For each month selected,
obtain the billing records for the 10 “highest billing volume” services previously
identified. Billing records should be for all BOC/ILECs, all states, and reflect billing
from all section 272 affiliates. For each “highest billing volume” service, randomly
select 10 billing transactions (a billing transaction is equivalent to a single billed item)
from the three months of billing records. For each transaction, determine whether the
amounts recorded for the purchase of the sampled services in the books of the BOC/ILEC
are in accordance with the affiliate transactions rules of the Commission (section 32.27).
Compare unit charges to Fully Distributed Cost (FDC), Fair Market Value (FMV), or
prevailing market price (PMP) as appropriate; also check for any “chain” transactions.
Chaining may occur when a section 272 affiliate provides an asset or service to a
BOC/ILEC that was originally obtained from another nonregulated affiliate, including if
the section 272 affiliate obtained a product or service that was used to create the asset or
service being provided to the BOC/ILEC. In such chain transactions, the section 272
affiliate must charge the lower of FDC or FMV of the original nonregulated affiliate
unless there is a prevailing market price. The costs recorded by the BOC/ILEC must
reflect the actual costs the originating affiliate incurred in creating the asset or providing
the service unless the originating affiliate had established a prevailing market price.6
When differences exist, note in the report the number of instances and the amount by
which each item is different from the amount required by the rules and, after inquiry, the
reasons for these occurrences. Also disclose in the report the differences between the
amount the BOC/ILEC has recorded as expense for the transaction in its books of
account, and the amount the BOC/ILEC has paid for the transaction to the section 272
affiliate.

b. For the sample of billing transactions selected in step a, test that the transaction was
properly recorded as revenue by the section 272 affiliate, and that the billed amount was
paid by the BOC. For this purpose, inspect the Accounts Receivable record of the

6 See In the Matter of NYNEX Telephone Companies’ Permanent Cost Allocation Manual for the Separation of
Regulated and Nonregulated Costs, AAD 7-1678, Memorandum Opinion and Order, Released October 11, 1988,
paragraphs 23-25; see also In the Matter of Implementation of the Telecommunications Act of 1996; CC Docket
No. 96-150, Accounting Safeguards Under the Telecommunications Act of 1996, Report and Order, Released
December 24, 1996, footnote 376.

48
section 272 affiliate (may be a computer screen) that identifies the method of payment
such as check number(s), wire transfer(s), and, if needed, summaries of invoiced amounts
corresponding to the amount paid. Obtain copies of all relevant screens/summaries for
the work papers. Disclose in the audit report each instance where a discrepancy is found
in the billing or recording of the billing of the service by the section 272 affiliate, and
each instance where the payment of the bill was not properly recorded, or not recorded
unless those differences are attributable to the consolidation of transactions or invoices.
If transactions are consolidated within the amounts paid and/or recorded, insure that the
transactions selected are included in the consolidated total.

9. Using the balance sheet information and the detailed listing obtained in Procedure 6
under Objective I, for items added since January 2, 2004, perform the following steps:

a. For those items purchased or transferred from the Qwest BOC obtain net book
cost and fair market value. Inquire and document in the report how the fair market value
was determined. Inspect these transactions to determine whether they were recorded in
the books of the Qwest BOC at the higher of FMV or net book cost, as required by the
Commission’s rules in section 32.27, and disclose in the report.

b. For those items purchased or transferred from another affiliate, identify and
document in the report whether they were originally transferred from the Qwest BOC to
other affiliates.

c. For those items purchased or transferred from the Qwest BOC, either directly or
through another affiliate, since January 2, 2004, inquire and obtain details of how the
Qwest BOC provided equal opportunity for unaffiliated entities to obtain ownership of
them. Disclose the results in the report. Describe and disclose in the report how and
upon what basis the Qwest BOC decided to transfer/sell the facilities to a section 272
affiliate instead of an unaffiliated entity.

10. Obtain as of the end of the audit test period a detailed listing of all fixed assets which
were purchased or transferred from each section 272 affiliate to the Qwest BOC since
January 2, 2004. This detailed listing should include a full description of each item,
location, date of purchase, price paid and recorded, and from whom purchased or
transferred. For those items purchased or transferred from a section 272 affiliate, obtain
net book cost and fair market value. Also determine if these items were originally
transferred to the section 272 affiliate from some other affiliate (BOC or other), or
purchased originally by the section 272 affiliate. Inspect these transactions to determine
whether they were recorded in the books of the Qwest BOC at the lower of FMV or net
book cost, as required by the Commission’s rules in section 32.27. Disclose results of
this inspection in the audit report.

49

11. Select a statistically valid sample of assets and/or services priced pursuant to section
252(e) (e.g., as approved by the regulatory commissions) or statements of generally
available terms pursuant to section 252(f). Compare the price the Qwest BOC charges
the section 272 affiliate with the price stated in the publicly filed agreements or
statements. Document any differences in the report.

12. Inquire and obtain details as to whether any part of the Qwest BOC's Official Services
network was transferred or sold to a section 272 affiliate since January 2, 2004. In
addition to the requirements for Procedure 9, for any transfer or sale of Official Services
network assets on or after January 2, 2004, inquire and obtain details as to how the Qwest
BOC made an equal opportunity available to unaffiliated entities to obtain ownership of
the facilities. Describe how and upon what basis the Qwest BOC decided to transfer/sell
the facilities to a section 272 affiliate instead of an unaffiliated entity. Disclose all of the
above facts in the report.

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Procedures for Nondiscrimination Requirements

OBJECTIVE VII. Determine whether or not the Bell operating company has
discriminated between the separate affiliate and any other entity in the provision or
procurement of goods, services, facilities, and information, or the establishment of
standards.

STANDARDS

The FCC in CC Docket No. 96-149, Implementation of the Non-Accounting Safeguards of
Section 271 and 272 of the Communications Act of 1934, as amended, establishes some non-
discriminatory rules and regulations. These rules and regulations do not permit a Bell operating
company (BOC) to discriminate in the following manner:

- by giving preference to a section 272 affiliate's equipment in the procurement process.
(See First Report and Order, para. 16)

- in awarding contracts for telecommunications equipment directly to their affiliate in a
manner that violates section 273(e)(1) or 273(e)(2). (See First Report and Order, para.
234)

- by failing to provide advance information about network changes to its competitors. (See
First Report and Order, para. 16)

- by not offering third parties the same goods, services, facilities and information (excludes
customer proprietary network information (CPNI) and joint marketing) that it provides to
its section 272 affiliate at the same rates, terms, and conditions. (See First Report and
Order, para. 202 and 218)

NOTES:

(i) BOCs are not required under the nondiscrimination rules and regulations to
provide to third parties Customer Proprietary Network Information (CPNI) that is
shared with affiliates (see Second Report and Order, CC Docket No. 96-115,
Released February 26, 1998, para. 169). The provision of "information"
referenced in the nondiscriminatory rules and regulations excludes CPNI. CPNI
is defined in section 222(f)(1) of the Act and includes information that is personal
to customers as well as commercially valuable to carriers, such as to whom,
where and when a customer places a call, as well as the types of service offerings
to which the customer subscribes and the extent the service is used.

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(ii) BOCs are allowed to jointly market and sell affiliate-provided interLATA
services without offering comparable joint marketing opportunities to other
providers of interLATA services (see section 272(g)(2) of the Act, and CC
Docket No. 96-149, First Report and Order, Paragraphs 291-292). However, if
BOCs market or sell their telephone exchange services through joint marketing
conducted by the section 272 affiliate, then the BOCs must also permit third
parties to market and sell its telephone exchange services (see section 272(g)(1)
of the Act).

- in establishing or adopting any standards that favor its section 272 affiliate(s) over third
parties. (See First Report and Order, para. 208 and 229)

- in developing new services solely for its section 272 affiliate(s). (See First Report and
Order, para. 210)

- in purposely delaying the implementation of an innovative new service by denying a
competitor's reasonable request for interstate exchange access until its section 272
affiliate was ready to provide competing service. (See First Report and Order, para. 211)

- in marketing its affiliate's interLATA services to inbound callers without informing them
of their right to select the interLATA carrier of their choice. (See First Report and Order,
para. 292)

NOTE:

A BOC’s obligation to inform callers of their long distance choices is limited to
customers who order new local exchange service. A caller orders “new service” when
the customer either receives service from the BOC for the first time, or moves to another
location within the BOC’s in-region territory. (See In the Matter of AT&T Corp.,
Complainant, v. New York Telephone Company, d/b/a Bell Atlantic – New York,
Defendant, Memorandum Opinion and Order, File No. EB-00-MD-011; FCC 00-362; at
¶¶ 13-15.)

In addition, a section 272 affiliate may not market or sell information services and BOC
telephone exchange services together, unless the BOC permits other information service
providers to market and sell telephone exchange services. (See First Report and Order, para.
287)

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PROCEDURES

1. Obtain the Qwest BOC’s written procurement procedures, practices, and policies.
Review these policies for any stated purchasing preferences, and disclose in the report.
Also disclose in the report the bidding and selection processes of the Qwest BOC, and
how the Qwest BOC disseminates requests for proposals (RFPs) to affiliates and third
parties.

2. Obtain and inspect the Qwest BOC’s procurement awards to each section 272 affiliate
during the audit test period, January 2, 2004 through September 30, 2005, and inspect
bids submitted by each section 272 affiliate and third party. Note terms, and discuss with
Qwest BOC representatives how the selection was made and disclose in the report.
Compare this practice with the Qwest BOC written procurement procedures and note any
differences. Disclose in the report all instances of procurement awards given to the
section 272 affiliates where the terms of bids submitted by third parties were more
favorable than those submitted by the section 272 affiliates. For these awards, disclose in
the report all differences between the terms of bids submitted by the section 272 affiliates
and the terms of bids submitted by third parties.

3. Obtain a list of all goods (including software), services, facilities, and customer network
services information [excluding CPNI as defined in section 222(f)(1) of the Act,
exchange access services and facilities (inspected in Objective IX), and interLATA
services (inspected in Objective XI)] made available at any time during the engagement
period to each section 272 affiliate by the Qwest BOC. For a statistically valid sample of
items from this list, obtain and inspect copies of the media used by the Qwest BOC to
inform unaffiliated entities of the availability of the same goods, services, facilities, and
information at the same price, and on the same terms and conditions. Disclose in the
report the results of this procedure.

4. a. Obtain a list of all goods (including software), services, facilities, and customer
network services information (excludes CPNI) that were purchased during the audit test
period from the BOC/ILEC(s) by both an unaffiliated entity and any section 272 affiliate
in any state. (NOTE: This list should exclude exchange access services and interLATA
services that are the subject of other procedures.) If any, describe in the audit report what
goods, services, facilities, and customer network services information were purchased
and the dollar value of purchases made. Determine the 10 goods/services billed to
unaffiliated third parties with the highest billing volume in dollars (determination should
be made based on accumulated billing to all unaffiliated entities). For each service
(services should be identified as discretely as possible) selected, determine the billing
system(s) used by each BOC/ILEC to bill the service, and disclose in the report whether
the same system(s) is used for the billing of both the section 272 affiliates and

53
unaffiliated third parties.

1. For each service selected, obtain the billing system rate tables, including any
applicable discounts, surcharges, late fees, etc., used to bill the selected service to
the section 272 affiliates. Determine if the rate tables in place reflect the current
tariff or agreement rates, and disclose in the audit report. Inquire and document
the BOC/ILECs’ procedures for updating the rate tables for the audit test period.

2. For each billing system identified that is used to bill section 272 affiliates,
document in the workpapers the practices and processes the BOC/ILEC has in
place to ensure the billing system bills the section 272 affiliate and nonaffiliates at
the same rates and under the same terms and conditions. Document in the audit
report the BOC/ILEC’s internal controls and procedures designed to ensure non-
discriminatory billing. Include in the description of internal controls a summary
of controls in place for overseeing the system, e.g., who has access to the systems
to examine bills for accuracy, who authorizes changes if there is an error, and
who has control and access over changing the rate tables (or the equivalent
mechanized/system controls). Include in the audit report a discussion that
outlines in summary format what each billing system is, what services are billed
under that system, what controls are present for each system, and whether the
controls apply equally to both the section 272 affiliate and nonaffiliates. Also
include a summary of the controls that the BOC/ILEC(s) has in place for
recording billed amounts as revenue, and the controls in place for recognizing and
recording when the billed amount is actually paid. For each control identified,
document how these controls exist and apply equally to both the section 272
affiliate and nonaffiliates.

b. Randomly select three individual non-consecutive months during the audit test period.
For each month selected, obtain the billing records for the 10 “highest billing volume” services
identified in step a. above that were billed to section 272 affiliates. Billing records should be for
all BOC/ILECs, all states. For each “highest billing volume” service, randomly select 10 billing
transactions (a billing transaction is equivalent to a single billed item) from the three months of
billing records. For each billing transaction selected, test each transaction for the proper
application of the rate tables in effect at that time, including all applicable discounts, surcharges,
late fees, etc. If historic rate tables are not available, perform the test with the current rate tables
obtained in step a above, including all applicable discounts, surcharges, late fees, etc. Determine
if the amount calculated to be billed is calculated using the method in the tariff or agreement. For
the services selected, test that the rates listed on the rate tables used to bill the section 272
affiliates are equal to or greater than the rates listed on the rate tables used for nonaffiliates. Also
test that the transaction was properly recorded as revenue by the BOC/ILEC, and that the billed
amount was paid. For this purpose, inspect the Accounts Receivable record of the BOC/ILEC
(may be a computer screen) that identifies the method of payment such as check number(s), wire
transfer(s), and, if needed, summaries of invoiced amounts corresponding to the amount paid.

54
Obtain copies of all relevant screens/summaries for the work papers. Disclose in the audit report
each instance where a discrepancy is found in the billing or recording of the billing by the
BOC/ILEC of the service to the section 272 affiliate, and each instance where the payment of the
bill was not properly recorded, or not recorded. Also test that the transaction (and the same
amount) was properly recorded as expense by the section 272 affiliate, and that the same amount
was paid by the section 272 affiliate. Document in the audit report each instance where the
payment by the section 272 affiliate was not properly recorded, and where any differences were
found in the recorded vs. paid amounts unless those differences are attributable to the
consolidation of transactions or invoices. If transactions are consolidated within the amounts
paid and/or recorded, insure that the transactions selected are included in the consolidated total.

c. For each billing system that is used by the BOC/ILEC(s) to bill unaffiliated entities that is
different than a billing system used to bill the same service to a section 272 affiliate, perform the
procedures listed in steps a.1. and a.2. above. For each “highest billing volume” service
identified in step A, compare the rates (including all terms and conditions, discounts, surcharges,
late fees, etc.) charged for the service (in this system to bill unaffiliated entities) to the
comparable rate charged in the system used to bill the service to a section 272 affiliate. Disclose
in the report any differences. Disclose the results of all the billing system testing, outlined above,
in the audit report.

d. Using the same randomly selected three individual non-consecutive months identified in
step b, obtain the billing records from each billing system tested in step c (each system used to
bill nonaffiliated entities that is different than the system used to bill the same service to section
272 affiliates), for the 10 “highest billing volume” services identified in step a that were billed to
unaffiliated entities. Billing records should be for all BOC/ILECs, all states. For each “highest
billing volume” service, randomly select 10 billing transactions (a billing transaction is
equivalent to a single billed item) from the three months of billing records. For each billing
transaction selected, test each transaction for the proper application of the rate tables tested in step
c above, including all applicable discounts, surcharges, late fees, etc. If historic rate tables are not
available, perform the test with the current rate tables obtained in step a above, including all
applicable discounts, surcharges, late fees, etc. Determine if the amount calculated to be billed is
calculated using the method in the agreement, and disclose in the audit report. For the services
selected, test that the rates listed on the rate tables used to bill the section 272 affiliates are equal
to or greater than the rates listed on the rate tables used for nonaffiliates. Also test that the
transaction was properly recorded as revenue by the BOC/ILEC, and that the billed amount was
paid. For this purpose, inspect the Accounts Receivable record of the BOC/ILEC (may be a
computer screen) that identifies the method of payment such as check number(s), wire
transfer(s), and, if needed, summaries of invoiced amounts corresponding to the amount
paid. Obtain copies of all relevant screens/summaries for the work papers. Disclose in
the audit report each instance where a discrepancy is found in the billing or recording by
the BOC/ILEC of the billing of the service to the nonaffiliate, and each instance where
the payment of the bill was not properly recorded, or not recorded unless those
differences are attributable to the consolidation of transactions or invoices. If

55
transactions are consolidated within the amounts paid and/or recorded, insure that the
transactions selected are included in the consolidated total.

5. Document and disclose in the report how the Qwest BOC disseminates information about
network changes, the establishment or adoption of new network standards, and the
availability of new network services to each section 272 affiliate and to unaffiliated
entities. Note any differences in the report.

6. At the customer service call centers observed in procedure 7 below, obtain and inspect
scripts that the Qwest BOC’s customer service representatives recite to new customers
calling, or visiting customer service centers, to establish new local telephone service or to
move an existing local telephone service to another location within the Qwest BOC in-
region territory. If these scripts contain language to attempt to sell interLATA services,
note and disclose in the report whether these scripts inform the consumers that there are
other providers of interLATA services besides the section 272 affiliates and that these
providers if requested, are identified to the consumers. In addition, obtain and inspect the
written content of the Qwest BOC website for on-line ordering of new service or to move
an existing local telephone service; note and disclose in the report whether the consumers
are informed that there are other providers of interLATA services and that these
providers, along with the interLATA service affiliates, are identified to the consumers.

7. Obtain a complete listing, as of June 30, 2005, of all Qwest BOC call centers.

a. From the listing, compile a list of Qwest BOC call centers responding to inbound
callers requesting to establish new local telephone service or to move an existing
local telephone service to another location within the BOC in-region territory.
From this listing, identify and group each call center by type of customer, i.e.,
Consumer or Business (both small business and large business). If the number of
total call centers is less than ten (10), visit all call centers and listen in to 100 calls
in total (equally divided among all call centers) in which the customer service
representatives attempt to market the section 272 affiliate’s interLATA service to
callers requesting to establish new local telephone service or to move an existing
local telephone service. If the number of call centers is greater than ten, use a
random number generator, and select ten consumer and business call centers
making sure a foreign language call center is included and listen in to an average
of 10 calls at each center (100 in total) in which the customer service
representatives attempt to market the section 272 affiliate’s interLATA service to
callers requesting to establish new local telephone service or to move an existing
local telephone service. Labor union concurrence may be needed for this
procedure. Note messages conveyed while listening in, including clarity of
message delivered. Note and disclose in the report any instances where the

56
customer service representative steered the caller to obtain the interLATA
services of the section 272 affiliate, did not inform the caller of the availability of
other providers of interLATA services, or did not inform the caller of his or her
right to select the interLATA services provider. If any new call centers
responding to inbound callers requesting to establish new local telephone service,
or to move an existing local telephone service to another location within the
Qwest BOC in-region territory, become operational between June 30, 2005 and
the end of the audit test period, visit that center and repeat step a using 10 calls
from that new call center.

b. From the listing, compile a list of call centers that might incidentally respond to
inbound callers requesting to establish new local telephone service or to move an
existing local telephone service (such as sales and service centers that usually
receive customer inquiries from existing customers). Using a random number
generator, select three such Consumer call centers and two Business call centers,
and listen in to 20 calls per center. Labor union concurrence may be needed for
this procedure. If any customer requests to establish new local telephone service
or to move an existing local telephone service, the practitioner should contact the
Oversight Team before proceeding, unless the Qwest BOC customer service
representative immediately refers the caller to the appropriate Qwest BOC
customer service center.

c. For Consumer on-line ordering of long distance service from the Internet, access
the on-line ordering site. Walk through the steps a customer must take to order
long distance service from the section 272 affiliates. In particular, observe if the
customer is informed of the right to select the interLATA services provider of
his/her choice, and of the existence and/or list of other interLATA service
providers. Describe in the audit report what the on-line ordering steps are, and
whether the process informs the customer of his or her right to choose any
interLATA services provider and provides the customer a list of such choices.
Perform the same procedures for Business customers, if applicable.

8. Obtain a listing of all inbound call centers as of June 30, 2005, in which representatives
of third-party contractors of the Qwest BOC respond or might incidentally respond to
customers requesting to establish new local telephone service or to move existing local
telephone service. In consultation with the JOT, select four call centers. Listen in to 25
calls per call center. If any customer requests to establish new local telephone service or
to move an existing local telephone service, the practitioner should contact the Oversight
Team before proceeding, unless the third-party contractor representative immediately
refers the caller to a Qwest BOC customer service center. If any new inbound call
centers in which representatives of third-party contractors of the Qwest BOC respond to

57
customers requesting to establish new local telephone service, or to move an existing
local telephone service to another location within the Qwest BOC in-region territory,
become operational between June 30, 2005 and the end of the audit test period, visit that
center and listen to 25 calls from that new call center.

9. Identify the controls utilized by the Qwest BOCs and the third party contractors hired for
inbound telemarketing for the establishment of new local telephone service or to move
existing local telephone service to assure compliance by Qwest BOCs with section 272.
Compare Qwest BOC controls with third party contractor controls and document
differences in the audit report. Describe all controls in the report.

10. Obtain and review each of the contracts between Qwest BOCs and third party contractors
that provide inbound telemarketing for the establishment of new local telephone service
or to move existing local telephone service. Document in the audit report all controls
contained in the contracts relating to section 272.

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OBJECTIVE VIII. Determine whether or not the Bell operating company and an affiliate
subject to section 251(c) of the Act have fulfilled requests from unaffiliated entities for
telephone exchange service and exchange access within a period no longer than the period
in which it provides such telephone exchange service and exchange access to itself or its
affiliates.

STANDARDS

Although the FCC in CC Docket No. 96-149, Implementation of the Non-Accounting Safeguards
of Section 271 and 272 of the Communications Act of 1934, as amended, reached various
conclusions, further proceedings in this matter, currently underway, will provide the
implementing rules and regulations. We will revise these procedures to conform to the new rules
and regulations when adopted by the FCC, and to the extent in effect during the engagement
period. The conclusions reached by the Commission provide that,

- for equivalent requests the response time a BOC provides to unaffiliated entities should
be no greater than the response time it provides to itself or its affiliate. (See First Report
and Order, para. 240)

- a BOC must make available to unaffiliated entities information regarding the service
intervals in which the BOC provides service to itself or its affiliates. (See First Report
and Order, para. 242)

- a BOC must not provide a lower quality service to competing interLATA service
providers than the service it provides to its section 272 affiliate at a given price. (See
First Report and Order, para. 16)

In its section 271 applications, QCII made commitments regarding compliance with section
272(e)(1) of the Act. This included the commitment to provide the performance monitoring that
will assist in confirmation of nondiscriminatory performance in Qwest Corporation’s dealings
with its section 272 affiliates. If the Commission adopts reporting requirements, the Qwest BOC
will fully comply.

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PROCEDURES

1. Document in the working papers the practices and processes the Qwest BOC has in place
to fulfill requests for telephone exchange service and exchange access service for the
section 272 affiliates, BOC and other BOC affiliates, and nonaffiliates in each state
where the Qwest BOC has been authorized to provide in-region interLATA services. If
the section 272 affiliates, or the BOC or other BOC affiliates, are treated differently than
nonaffiliates, note and describe all differences in the report. Describe in the report the
Qwest BOC’s internal controls and procedures designed to implement its duty to provide
nondiscriminatory service.

2. For each state where the Qwest BOC has been authorized to provide in-region
interLATA services, document in the working papers the processes and procedures
followed by the Qwest BOC to provide information regarding the availability of facilities
used in the provision of special access service to its section 272 affiliates, BOC and other
BOC affiliates, and nonaffiliates. Note any differences in the report. Inquire of
management whether any employees of the section 272 affiliates, or the BOC or other
BOC affiliates, have access to, or have obtained information regarding, special access
facilities availability in a manner different from the manner made available to
nonaffiliates (e.g., direct calls, placed prior to ordering, from the section 272 affiliates or
BOC account managers to employees who may have facilities availability information).
Disclose in the report any such instances.

3. For each state where the Qwest BOC has been authorized to provide in-region
interLATA services, obtain written methodology that the Qwest BOC follows to
document time intervals for processing orders (for initial installation requests, subsequent
requests for improvement, upgrades or modifications of service, or repair and
maintenance), provisioning of service, and performing repair and maintenance services
described in Procedure 4 below. Obtain this information for the section 272 affiliates and
for the BOC and other BOC affiliates. Briefly describe this methodology in the report. If
the company does not have any written procedures inquire and document why in the
report.

4 For each state where Qwest has been authorized to provide in-region interLATA
services, obtain, and include as an attachment to the report, performance data and related
volumes maintained by the Qwest BOC/ILEC during the engagement period, by month.
Indicate time intervals for processing orders (for initial installation requests, subsequent
requests for improvement, upgrades or modifications of service, or repair and
maintenance), provisioning of service, and performing repair and maintenance services
for the section 272 affiliates, BOC and other BOC affiliates, and nonaffiliates, as separate
groups, for the following services:

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- Telephone exchange service, if any of the separate groups resells local service or
intraLATA toll service. This does not include the selling of BOC local service or
intraLATA toll service to retail customers.

- Exchange access services as provided through an ASR for DSO, DS1, DS3,
feature group D, and OCn, as individual groups; for the BOC and other BOC
affiliate group, exchange access measurements should cover services provided to
end users on a retail basis, and services provided to affiliates on a wholesale basis.

- Unbundled network elements, if the section 272 affiliates purchase unbundled
network elements.

- Presubscribed Interexchange Carrier (PIC) change orders for intraLATA toll
services and interLATA services.

The table below should be used as guidance for the information to be included in the
metrics. If no performance measures are applicable for both the “section 272 affiliates”
and the “BOC and other BOC affiliates” groups, performance metrics for nonaffiliates
are not required. When reporting performance measures for the “nonaffiliates” group,
only performance measures for the services purchased by the “section 272 affiliates”
and/or the “BOC and other BOC affiliates” need be reported. For each group (section
272 affiliates, BOC and other BOC affiliates, and nonaffiliates) and each service category
(telephone exchange service, exchange access service, UNEs, and PIC change orders)
combination in the table below for which the Qwest BOC/ILEC makes a claim of “not
applicable”, the practitioner must confirm independently that there are no such
measurements to be reported, or get a representation letter from management as to why
such measurements do not need to be reported in this engagement.

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SUMMARY OF COMPANY TYPE AND SERVICE TYPES FOR PERFORMANCE MEASUREMENT REPORTING

Company Type
Telephone
Exchange Service
Exchange Access
Service (ASRs
Only) UNEs
PIC Change Orders
(both interLATA and
intraLATA PIC
changes)

272 Affiliate
Included - if the 272
affiliate resells local
service or intraLATA
toll service Included
Included if
applicable Included

Other Affiliates,
Including the BOC(s)
Included - to measure
services provided on
a Resale basis
Included - to measure
services provided to
end users on a Retail
basis, and Wholesale
services provided to
affiliates
Included if any
section 272
affiliate
purchases
UNEs from the
BOC Included if applicable

Nonaffiliates (includes
all entities purchasing
services for resale or
on a wholesale basis)
Included - to measure
services provided on
a Resale basis Included
Included if any
section 272
affiliate
purchases
UNEs from the
BOC Included

The performance measures should include the requested performance data by month,
including related parity scores, for each state beginning January 1, 2004 and ending on
December 31, 2005 (the twenty-fourth full month for which performance data is
available). Where appropriate, the performance measures data shall reflect the standard
deviation, as well as mean. For purposes of inclusion in the audit report, the practitioner
should obtain all restatements of any performance data, and include in the report the
latest restatement.

For each of the above service categories, the measurements shall be those that Qwest has
committed to maintain in each section 271 application to prove compliance with these
nondiscriminatory requirements. The measurements are as follows:

a. Installation Commitments Met – Measures the percentage of orders for which the
scheduled due date is met within the reporting period. The formula for this
measurement is: Total orders completed in the reporting period on or before the

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Applicable Due Date divided by total orders completed in the reporting period times
100. (Include number of installation orders.)

b. Average Installation Interval – Measures the average interval between the application
date and the completion date for service orders accepted and implemented. The
formula for this measurement is: Order Completion Date minus Order Application
Date less the time interval between the Original Due Date and the Applicable Due
Date less the time intervals associated with customer-initiated due date changes or
delays occurring after the Applicable Due Date divided by the total number of orders
completed in the reporting period. The Applicable Due Date is the Original Due Date
or, if changed or delayed by the customer, the most recently revised due date.
(Include number of service orders.)

c. Firm Order Confirmations (FOCs) On Time – Measures the percentage of Firm Order
Confirmations (FOCs) that are provided within the intervals as specified in the
Standard Interval Guide (http://www.qwest.com/wholesale/guides/sig/index.html).
The formula for this measurement is: Count of ASRs for which the original FOC
(FOC Notification Date & Time) minus application date & time is within the
intervals specified divided by total number of original FOC Notifications transmitted
in the reporting period times 100. (Include number of ASRs.)

d. % PIC Change Requests Met (processed within 24 hours) – Measures the percentage
of IXC initiated PIC change requests completed within 24 hours. The formula for
this measurement is: Total IXC initiated PIC change requests, received before 10
P.M. Mountain Time and completed by 10 P.M. Mountain Time on the next business
day, divided by the total number of IXC initiated PIC change requests completed in
the measurement period times 100. (Include number of IXC initiated PIC change
requests.)

e. All Troubles Cleared within 4 hours – Measures the percentage of trouble reports that
are cleared within 4 hours of receipt of trouble reports. The formula for this
measurement is: Total trouble reports closed in the reporting period that are cleared
within 4 hours divided by total trouble reports closed in the reporting period times
100. (Include number of trouble reports.)

f. Mean Time to Restore – Measures the time actually taken to clear trouble reports
from date and time of receipt to date and time trouble is cleared. The formula for this
measurement is: Date and time trouble report cleared minus date and time trouble
report opened divided by total number of trouble reports closed in the reporting
period. (Include number of trouble reports.)

g. Trouble Rate – Measures the overall rate of trouble reports compared to the number

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of lines in service. The formula for the measurement is: Total number of trouble
reports closed in the reporting period divided by total number of circuits in service in
the reporting period times 100. (Include number of trouble reports.)

Note and disclose in the report differences in time in fulfilling each type of request for
the same services from the section 272 affiliates, BOC and other BOC affiliates, and
nonaffiliates. For any statistically significant differences (out of parity), elicit
explanations from Qwest where fulfillment of requests from nonaffiliates took longer
than for either their own section 272 affiliates or the BOC or other BOC affiliates.
Provide in the report a linear graph for each state, for each performance measure, for each
service, over the entire engagement period, depicting the performance for the section 272
affiliates, BOC and other BOC affiliates, and nonaffiliates.

If the requested performance data is not available in the manner described in this
procedure (by month, by company type, by services) for the entire engagement period
inquire and disclose in the audit report the period and description of the PMs that are
lacking and the reasons why.

5. Using the reported data (i.e., by state, by service, by performance measure, by month) in
Procedure 4 above, randomly select three months during the engagement period. For
each section 272(e) performance metric, for each state, and for each service category
described above in Procedure 4, apply the business rules to the underlying data for the
three months selected. Compare the results to those tracked and maintained by the Qwest
BOC for that performance metric. Applying the business rules must include all stages of
the performance metric including definitions, exclusions, calculations, and reporting
structure. Document any differences in the report.

6. Determine by inquiry, first, and then by inspection, how and where the Qwest BOC
makes available to unaffiliated entities information regarding performance results in
providing any service to the section 272 affiliates, BOC and other BOC affiliates, and
nonaffiliates. Document the results in the report.

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OBJECTIVE IX. Determine whether or not the Bell operating company and an affiliate
subject to section 251(c) of the Act have made available facilities, services, or information
concerning its provision of exchange access to other providers of interLATA services on
the same terms and conditions as it has to its affiliate required under section 272 that
operates in the same market.

STANDARDS

The FCC in CC Docket No 96-149, Implementation of the Non-Accounting Safeguards of
Section 271 and 272 of the Communications Act of 1934, as amended, indicates that a BOC may
not discriminate in favor of its section 272 affiliate in the following manner:

- by providing exchange access services to competing interLATA service providers
at a higher rate than the rate offered to its section 272 affiliate. (See First Report
and Order, para. 16)

- by not making available facilities and services to others on the same terms,
conditions and prices that it provides to its section 272 affiliate. (See First Report
and Order, para. 316)

PROCEDURES

This objective is closely related to Objective XI which contains procedures for the provision by
the BOC of interLATA facilities and services. Therefore, these procedures may be performed in
conjunction with the procedures for Objective XI.

1. Obtain a list of exchange access services and facilities with their related rates offered to
each section 272 affiliate and inspect to determine whether the Qwest BOC makes these
services and facilities available at the same rates and on the same terms and conditions to
all carriers. For this purpose, obtain and inspect brochures, advertisements of any kind,
bill inserts, correspondence, or any other media used to inform carriers of the availability
of these services. Using a statistically valid sample of the exchange access services and
facilities from the list obtained above, compare rates, terms, and conditions offered to
each section 272 affiliate with those offered to unaffiliated carriers for each form of
media used for each service tested. Note in the report all exceptions.

2. a. Select three months at random from the audit test period. For each of the three
months selected, obtain a listing of all exchange access services and facilities rendered to
the section 272 affiliate(s) and other interexchange carriers (IXCs). From the listing of
all exchange access services and facilities that were rendered during the audit test period
by the BOC/ILEC(s) to both unaffiliated entities and any section 272 affiliate in any

65
state, determine the 10 exchange access services/facilities (services/facilities should be
identified as discretely as possible) billed to unaffiliated third parties with the highest
billing volume in dollars (determination should be made based on accumulated billing to
all unaffiliated entities). Determine which billing system the BOC/ILEC(s) uses to bill
each of the selected exchange access services and facilities, and disclose in the report
whether the same system(s) is used for the billing of both section 272 affiliates and other
IXCs.

1. Inquire and document the BOC/ILEC procedures for ensuring that the applicable
tariff or agreement rate is billed to both the section 272 affiliate and nonaffiliates
(e.g., the same rate table is used for all carriers). For each exchange access
service and facility selected, and for each billing system used to bill the section
272 affiliates, obtain the billing system rate tables, including any applicable
discounts, surcharges, late fees, etc. used to bill the selected service. Determine if
the rate tables in place reflect the current tariff or agreement rates, and disclose in
the audit report. For the services selected, determine whether the applicable rates
used to bill the section 272 affiliates are equal to or greater than that billed to
nonaffiliates. Inquire and document the BOC/ILECs’ procedures for updating the
rate tables for the audit test period.

2. For each billing system identified that is used to bill section 272 affiliates,
document in the workpapers the practices and processes the BOC/ILEC has in
place to ensure the billing system bills the section 272 affiliates and nonaffiliates
at the same rates and under the same terms and conditions. Document in the audit
report the BOC’s internal controls and procedures designed to ensure non-
discriminatory billing. Include in the description of internal controls a summary
of controls in place for overseeing the system, e.g., who has access to the systems
to examine bills for accuracy, who authorizes changes if there is an error, and
who has control and access over changing the rate tables (or the equivalent
mechanized/system controls). Include in the audit report a discussion that
outlines in summary format what each billing system is, what services are billed
under that system, and what controls are present for each system and whether the
controls apply equally to both the section 272 affiliates and nonaffiliates. Also
include a summary of the controls that the BOC/ILEC(s) has in place for
recording billed amounts as revenue, and the controls in place for recognizing and
recording when the billed amount is actually paid. For each control identified,
document how these controls exist and apply equally to both the section 272
affiliates and nonaffiliates.

b. For each month selected in step a, obtain the billing records for three Billing Authority
Numbers (“BAN”) that were billed for each of the 10 “highest billing volume” services
identified in step a above that were billed to section 272 affiliates (total of 30 BANs for each

66
month). Billing records should be for all BOC/ILECs, all states. For each BAN, randomly select
one billing transaction (e.g. one USOC). For each billing transaction (a billing transaction is
equivalent to a single billed item) selected, test each transaction for the proper application of the
rate tables in effect at the time, including all applicable discounts, surcharges, late fees, percent
interstate use (PIU) factors, shared use factors, etc. If historic rate tables are not available,
perform the test with the current rate tables obtained in step a above, including all applicable
discounts, surcharges, late fees, etc. Determine if the amount calculated to be billed was
calculated using the appropriate rate in the rate table. For the transactions selected, test that the
rates listed on the rate tables used to bill the section 272 affiliates are equal to or greater than the
rates listed in the rate tables used for nonaffiliates. Also test that the transaction was properly
recorded as revenue by the BOC/ILEC, and that the billed amount was paid. This can be
accomplished, for example, by inspecting the Accounts Receivable record of the BOC/ILEC
(may be a computer screen) that identifies the method of payment such as check number(s), wire
transfer(s), and, if needed, summaries of invoiced amounts corresponding to the amount paid.
Obtain copies of all relevant screens/summaries for the work papers. Disclose in the audit report
each instance where a discrepancy is found in the billing or recording by the BOC/ILEC of the
billing of the service to the section 272 affiliate, and each instance where the payment of the bill
was not properly recorded, or not recorded. Also test that the transaction (and the same amount)
was properly recorded as expense by the section 272 affiliate, and that the same amount was paid
by the section 272 affiliate. Document in the audit report each instance where the payment by the
section 272 affiliate was not properly recorded, and where any differences were found in the
recorded vs. paid amounts unless those differences are attributable to the consolidation of
transactions or invoices. If transactions are consolidated within the amounts paid and/or
recorded, insure that the transactions selected are included in the consolidated total.

c. For each billing system that is used by the BOC/ILEC(s) to bill exchange access
services or facilities to an unaffiliated entity that is different than a billing system used to
bill the same services or facilities to the section 272 affiliates, perform the procedures
listed under steps a.1. and a.2. above. For each “highest billing volume” service
identified in step a, compare the rates (including all terms and conditions, discounts,
surcharges, late fees, etc.) charged for the service (in this system to bill unaffiliated
entities) to the comparable rate charged in the system used to bill the service to a section
272 affiliate. Disclose in the report any differences. Disclose the results of all the
billing system testing, outlined above, in the audit report.

d. Using the same three randomly selected months from step a, and the same 10 “highest
billing volume” service identified in step A, obtain the billing records for three BANs containing
billing for each of the 10 “highest billing volume” services from each billing system used by the
BOC/ILEC(s) to bill exchange access services or facilities to nonaffiliates that is different than
the billing system used to bill the same services to the section 272 affiliates. Billing records
should be for all BOC/ILECs, all states. For each BAN, randomly select one billing transaction,
(e.g., one USOC). For each billing transaction selected, test each transaction for the proper
application of the rate tables tested in step b above, including all applicable discounts, surcharges,
late fees, etc. If historic rate tables are not available, perform the test with the current rate tables

67
obtained in step a above, including all applicable discounts, surcharges, late fees, etc. Determine
if the amount billed was calculated using the appropriate rate in the rate table and disclose in the
audit report. For the services selected, test that the rates listed on the rate tables used to bill the
section 272 affiliates are equal to or greater than the rates listed on the rate tables used for
nonaffiliates. Also test that the transaction was properly recorded as revenue by the BOC/ILEC,
and that the billed amount was paid. This can be accomplished, for example, by inspecting the
Accounts Receivable record of the BOC/ILEC (may be a computer screen) that identifies the
method of payment such as check number(s), wire transfer(s), and, if needed, summaries of
invoiced amounts corresponding to the amount paid. Obtain copies of all relevant
screens/summaries for the work papers. Disclose in the audit report each instance where a
discrepancy is found in the billing or recording by the BOC/ILEC of the billing of the service to
the third party, and each instance where the payment of the bill was not properly recorded, or not
recorded unless those differences are attributable to the consolidation of transactions or invoices.
If transactions are consolidated within the amounts paid and/or recorded, ensure that the
transactions selected are included in the consolidated total.

68

OBJECTIVE X. Determine whether or not the Bell operating company and an affiliate
subject to section 251(c) of the Act have charged its separate affiliate under section 272, or
imputed to itself (if using the access for its provision of its own services), an amount for
access to its telephone exchange service and exchange access that is no less than the amount
charged to any unaffiliated interexchange carriers for such service.

STANDARDS

The FCC has issued rules and regulations in CC Docket No. 96-149, Implementation of the Non-
Accounting Safeguards of Sections 271 and 272 of the Communications Act of 1934, as
amended. These rules require that,

- A BOC may not discriminate in favor of its section 272 affiliate by providing exchange
access services to competing interLATA service providers at a higher rate than the rate
offered to its section 272 affiliate (See First Report and Order, para. 16). This
requirement is met,

- If the affiliate purchases exchange service and exchange access service at tariffed
rates. (See First Report and Order, para. 256)

- If the affiliate acquires services or unbundled elements from a BOC at prices that
are available on a nondiscriminatory basis under section 251. (See First Report
and Order, para. 256)

- If the BOC files with the State Commission a statement of generally available
terms pursuant to section 271(c)(1)(B) which would include prices that are
available on a nondiscriminatory basis in a manner similar to tariffing, and a
BOC's section 272 affiliate obtains access or interconnection at a price set forth in
the statement. (See First Report and Order, para. 256)

- If a BOC makes volume and term discounts available on a nondiscriminatory
basis to all unaffiliated interexchange carriers. (See First Report and Order, para.
257)

- BOCs are required to charge nondiscriminatory prices, and to allocate properly the costs
of exchange access according to the affiliate transactions and joint cost rules. (See First
Report and Order, para. 258)

- For integrated operations (for operations performed within the company and not under a
separate affiliate), a BOC must impute to itself an amount for access to its telephone
exchange service and exchange access that represents tariffed rates (See First Report and

69
Order, para. 256). This tariffed rate must be the highest rate paid for access by
unaffiliated carriers. The BOC may consider the comparability of the service provided.
(See CC Docket No. 96-150 Report and Order, para. 87)

PROCEDURES

1. Obtain a list of interLATA services offered by the Qwest BOC and discuss list with
appropriate Qwest BOC employees to determine whether the list is comprehensive.
Compare services appearing on the list with interLATA services disclosed in the Qwest
BOC's Cost Allocation Manual (CAM) and note any differences in the report. Compare
the nonregulated interLATA services listed in the Qwest BOC's CAM with those defined
as incidental in section 271(g) of the Act and those interLATA services allowed under
FCC order (for example E911) and note any differences and disclose in the report.

2. From the list of services obtained in Procedure 1 above, by using a statistically valid
sample of interLATA services offered by the Qwest BOC and not through an affiliate,
determine whether the Qwest BOC is imputing (charging) to itself an amount for access,
switching, and transport throughout the engagement period. If imputation is not
occurring for any interLATA service offered by the Qwest BOC, inquire of management
and document in the report why this situation is occurring. For each service for which
imputation is performed, obtain usage details and tariff rates for each of the access,
switching, and transport elements. Match rates used in calculations with the tariff rates
or the highest rates charged other interexchange carriers (IXCs) for the relevant period.
Note any differences in the report. Trace amount to the journal entry and to the general
ledger of the Qwest BOC. The entry should be a debit to nonregulated operating
revenues (decrease) and a credit to regulated revenues (increase). If the process followed
by the Qwest BOC is different from the one described above, disclose in the report.

3. For each of the following categories of services, i.e., exchange access services, local
exchange services, and unbundled network elements, provided by the Qwest BOC to any
section 272 affiliate for the 12 months of the engagement period ending September 30,
2005, document the total amount the section 272 affiliate has recorded as expenses for
those services in its books, and compare the amounts booked as revenues by the Qwest
BOC to the amounts recorded by the section 272 affiliate. Also compare the amount
recorded as expense to the amount paid by the section 272 affiliate to the Qwest BOC.
Where there is a difference in any of the comparisons, inquire as to the reason(s) why,
and disclose in the report unless those differences are attributable to the consolidation of
transactions or invoices. If transactions are consolidated within the amounts paid and/or
recorded, insure that the transactions selected are included in the consolidated total.

70

OBJECTIVE XI. Determine whether or not the Bell operating company and an affiliate
subject to section 251(c) of the Act have provided any interLATA facilities or services to its
interLATA affiliate and made available such services or facilities to all carriers at the same
rates and on the same terms and conditions, and allocated the associated costs
appropriately.

STANDARDS

Valuation and recording procedures for sales or transfers of any interLATA or intraLATA
facilities to each section 272 affiliate, leasing of any unbundled network elements, or provision
of any service by the BOC to each section 272 affiliate are covered in Objectives V and VI of
this program, under the affiliate transactions rules.

BOC network services and unbundled network elements made available under section 251 to
each section 272 affiliate must also be made available at the same price to unaffiliated
companies. (See CC Docket No. 96-149, First Report and Order, para. 256)

PROCEDURES

This objective is closely related to Objective IX which contains procedures for the provision by
the BOC of exchange access services. Therefore, these procedures may be performed in
conjunction with the procedures for Objective IX.

1. Obtain a list from the Qwest BOC of interLATA services and facilities with their related
rates offered by the Qwest BOC to each section 272 affiliate. Determine whether the
Qwest BOC makes these services and facilities available at the same rates, terms, and
conditions to all carriers. For this purpose, also obtain and inspect brochures,
advertisements of any kind, bill inserts, correspondence, or any other media used to
inform carriers of the availability of these services.
Compare the list obtained from the Qwest BOC to the services found in the obtained
information media and note any differences in the audit report. In addition, compare the
list obtained from the Qwest BOC to the list of interLATA services obtained in Objective
V/VI, Procedure 4, and to the list of interLATA services obtained in Objective X,
Procedure 1 (after comparison to the CAM). Document in the audit report any instance
where services were found in either the list of services from Objective V/VI, Procedure 4,
the list of services from Objective X, Procedure 1, or in advertising media that were not
reported by the Qwest BOC in response to this procedure. Also document in the audit
report any interLATA services that are offered to any section 272 affiliate, but which are
not covered by any written agreements or tariffs.

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2. Using the information media obtained in Procedure 1, select a statistically valid sample
of such media. Compare the rates, terms, and conditions offered each section 272
affiliate with the rates, terms, and conditions offered unaffiliated carriers. Disclose any
differences in the audit report.

3. a. Obtain a listing of all interLATA services and facilities rendered to the section
272 affiliate(s) and other interexchange carriers (IXCs) during the audit test period.
From the listing of all interLATA services and facilities that were rendered during the
audit test period by the BOC/ILEC(s) to both unaffiliated entities and any section 272
affiliate in any state, determine the 10 interLATA services/facilities billed to unaffiliated
third parties with the highest billing volume in dollars (determination should be made
based on accumulated billing to all unaffiliated entities). If there were not 10 different
interLATA services/facilities rendered to unaffiliated entities, for purposes of this
procedure select each interLATA service or facility rendered to an unaffiliated entity.
Determine which billing system the BOC/ILEC(s) uses to bill each of the selected
interLATA services and facilities, and disclose in the report whether the same system(s)
is used for the billing of both section 272 affiliates and other IXCs.

1. Inquire and document the BOC/ILEC procedures for ensuring that the applicable
tariff or agreement rate is billed to both the section 272 affiliate and nonaffiliates
(e.g., the same rate table is used for all carriers). For each interLATA service and
facility selected, and for each billing system used to bill the section 272 affiliates,
obtain the current billing system rate tables, including any applicable discounts,
surcharges, late fees, etc., used to bill the selected service. Determine if the rate
tables in place reflect the current tariff or agreement rates, and disclose in the
audit report. For the services selected, determine whether the applicable rates
used to bill the section 272 affiliates are equal to or greater than that billed to
nonaffiliates. Inquire and document the BOC/ILECs’ procedures for updating the
rate tables for the audit test period.

2. For each billing system identified that is used to bill section 272 affiliates,
document in the workpapers the practices and processes the BOC/ILEC has in
place to ensure the billing system bills the section 272 affiliate and nonaffiliates at
the same rates and under the same terms and conditions. Document in the audit
report the BOC’s internal controls and procedures designed to ensure non-
discriminatory billing. Include in the description of internal controls a summary
of controls in place for overseeing the system, e.g., who has access to the systems
to examine bills for accuracy, who authorizes changes if there is an error, and
who has control and access over changing the rate tables (or the equivalent
mechanized/system controls). Include in the audit report a discussion that
outlines in summary format what each billing system is, what services are billed
under that system, and what controls are present for each system and whether the

72
controls apply equally to both the section 272 affiliate and nonaffiliates. Also
include a summary of the controls that the BOC/ILEC(s) has in place for
recording billed amounts as revenue, and the controls in place for recognizing and
recording when the billed amount is actually paid. For each control identified,
document how these controls exist and apply equally to both the section 272
affiliate and nonaffiliates.

b. Randomly select three individual non-consecutive months during the audit test period.
For each month selected, obtain the billing records for the 10 “highest billing volume” services
identified in step a above that were billed to section 272 affiliates. Billing records should be for
all BOC/ILECs, all states. For each “highest billing volume” service, randomly select 10 billing
transactions (a billing transaction is equivalent to a single billed item) from the three months of
billing records. If fewer than 10 “highest billing volume” interLATA services/facilities are used
for this procedure, continue selection of billing transactions at random until 100 such transactions
are selected. For each billing transaction selected, test each transaction for the proper application
of the rate tables in effect at the time, including all applicable discounts, surcharges, late fees, etc.
If historic rate tables are not available, perform the test with the current rate tables obtained in
step a above, including all applicable discounts, surcharges, late fees, etc. Determine if the
amount billed was calculated using the appropriate rate in the rate table. For the services
selected, test that the rates listed on the rate tables used to bill the section 272 affiliates are equal
to or greater than the rates listed on the rate tables used for nonaffiliates. Also test that the
transaction was properly recorded as revenue by the BOC/ILEC, and that the billed amount was
paid. This can be accomplished, for example, by inspecting the Accounts Receivable record of
the BOC/ILEC (may be a computer screen) that identifies the method of payment such as check
number(s), wire transfer(s), and, if needed, summaries of invoiced amounts corresponding to the
amount paid. Obtain copies of all relevant screens/summaries for the work papers. Disclose in
the audit report each instance where a discrepancy is found in the billing or recording by the
BOC/ILEC of the billing of the service to the section 272 affiliate, and each instance where the
payment of the bill was not properly recorded, or not recorded. Also test that the transaction (and
the same amount) was properly recorded as expense by the section 272 affiliate, and that the same
amount was paid by the section 272 affiliate. Document in the audit report each instance where
the payment by the section 272 affiliate was not properly recorded, and where any differences
were found in the recorded vs. paid amounts unless those differences are attributable to the
consolidation of transactions or invoices. If transactions are consolidated within the
amounts paid and/or recorded, insure that the transactions selected are included in the
consolidated total.

c. For each billing system that is used by the BOC(s) to bill interLATA services or
facilities to an unaffiliated entity that is different than the billing system used to bill the
same service to the section 272 affiliates, perform steps a.1. and a.2. above. For each
“highest billing volume” service identified in step a, compare the rates (including all
terms and conditions, discounts, surcharges, late fees, etc.) charged for the service (in
this system to bill unaffiliated entities) to the comparable rate charged in the system used

73
to bill the service to a section 272 affiliate. Disclose in the report any differences.
Disclose the results of all the billing system testing, outlined above, in the audit report.

d. Using the same three randomly selected months from step b, and the same 10
“highest billing volume” services identified in step a, obtain the billing records for the
“highest billing volume services” from each billing system used by the BOC/ILEC(s) to
bill interLATA services or facilities to nonaffiliates that is different than the billing
system used to bill the same services/facilities to the section 272 affiliates. Billing
records should be for all BOC/ILECs, all states. If there were not 10 different
interLATA services/facilities rendered to unaffiliated entities, for purposes of this
procedure select each interLATA service or facility rendered to an unaffiliated entity.
For each “highest billing volume” service, randomly select 10 billing transactions (a
billing transaction is equivalent to a single billed item) from the three months of billing
records. If fewer than 10 “highest billing volume” interLATA services/facilities are
used for this procedure, continue selection of billing transactions at random until 100
such transactions are selected. For each billing transaction selected, test each transaction
for the proper application of the rate tables tested in step c above, including all
applicable discounts, surcharges, late fees, etc. If historic rate tables are not available,
perform the test with the current rate tables obtained in step c above, including all
applicable discounts, surcharges, late fees, etc. Determine if the amount calculated to be
billed is calculated using the appropriate rate in the rate table, and disclose in the audit
report. For the services selected, test that the rates listed on the rate tables used to bill
the section 272 affiliates are equal to or greater than the rates listed on the rate tables
used for nonaffiliates. Also test that the transaction was properly recorded as revenue by
the BOC/ILEC, and that the billed amount was paid. For this purpose, inspect the
Accounts Receivable record of the BOC/ILEC (may be a computer screen) that
identifies the method of payment such as check number(s), wire transfer(s), and, if
needed, summaries of invoiced amounts corresponding to the amount paid. Obtain
copies of all relevant screens/summaries for the work papers. Disclose in the audit
report each instance where a discrepancy is found in the billing or recording by the
BOC/ILEC of the billing of the service to the third party, and each instance where the
payment of the bill was not properly recorded, or not recorded.

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Procedures for Subsequent Events

1. Inquire of management whether processes and procedures for either the Qwest BOC
or any section 272 affiliate have changed since the time of execution of these
procedures and the end of the engagement period. If so, identify those changes and
re-perform the related procedures to determine continued compliance with those
requirements. Disclose in the report changes and results of the procedures re-
performed.

2. Inquire of and obtain written representation from management of both the Qwest
BOC and all section 272 affiliates as to whether they are aware of any events
subsequent to the engagement period, but prior to the issuance of the report, that may
affect compliance with any of the objectives described in this document. Disclose in
the report any such event.

Appendix C

Qwest
607 14th St. NW, Suite 950
Washington, D.C. 20005
Phone [phone]
Facsimile 202 293-0561
[e-mail]
Edward Henry
Director Finance
June 7, 2006
Via E-Mail and Overnight Mail Via E-Mail and U.S. Mail
Ms. Deena Clausen Ms. Sherry Herauf
Ernst & Young, LLP Federal Communications Commission
1800 Frost Bank Tower 445 12th Street,S.W., Room 6-B411
100 West Houston Street Washington,DC 20554
San Antonio, TX 78205
Mr. Joe Paretti
Federal Communications Commission
6 Durham Lane
Suffern, NY 10901
RE:Qwest’s Comments to Section 272 Agreed-Upon Procedures Engagement
Dear Ms. Clausen,Ms. Herauf and Mr. Paretti:
Qwest submits its attached comments to Ernst & Young’s (“E&Y”) draft report related to the
rules and regulations regarding Section 272 of the Telecommunications Act of 1996. Pursuant
to 47 C.F.R. § 53.213(b), Qwest is sending its comments to E&Y, with a copy to the Joint
Federal/State Oversight Team (“JOT”), to be included in the Final Report.
Qwest believes that the results of the Agreed-Upon Procedures and supplemental evidence
attached to Qwest’s comments provide confirmation that Qwest is in overall compliance with
the rules and regulations associated with Section 272. Qwest has worked diligently to create
effective policies and procedures and to implement internal controls designed to ensure its
compliance with all such rules and regulations. Due to the nature of an agreed-upon
procedures engagement, the practitioner has performed the agreed procedures and has reported
all results, regardless of materiality. Qwest’s comments provide additional information to
specific issues where explanation or clarification is needed.
Sincerely,
/s/ Ed Henry
Enclosure
1
Section 272 Audit Report Qwest Response
Objective I: Procedure 6. b & c:
b.…From the 2,338 capital assets acquired from January 2, 2004
to June 30, 2005, identified 1,173 transmission and switching
assets. Randomly selected 61 transmission and switching
assets acquired from January 2, 2004 to June 30, 2005 and
inspected documentation supporting QCC ownership
(invoices, journal entries, purchase orders, labor activity
reports, internal transfer records and internal payroll records)
for each asset. Differences noted are discussed in procedure c.
below.
c.…From the 1,174 capital assets acquired from July 1, 2005 to
September 30, 2005, identified 758 transmission and switching
assets. Randomly selected 39 transmission and switching
assets acquired from July 1, 2005 to September 30, 2005 and
inspected documentation supporting QCC ownership
(invoices, journal entries, purchase orders, labor activity
reports, internal transfer records and internal payroll records)
for each asset. Differences noted for the sample of 100
transmission and switching assets acquired during the Audit
Test Period (61 assets tested in procedure b. above and 39
assets tested in procedure c.) are listed below.
For two of the 100 assets tested, QCC could not
provide documentation that indicated QCC’s
ownership of the asset. Management represented that
these assets were purchased prior to 2004 (but placed
in-service during the Engagement Period) and
documentation was not available.
E&Y’s Draft Report indicates that Qwest Communications
Corporation (QCC)provided adequate documentation to support
its ownership of 95 of the 100 sampled assets.Two of the
remaining transactions involved assets for which the initial
information provided to E&Y reflected incorrect asset addresses.
This information was subsequently corrected. The address
information does not impact ownership, and the other supporting
documentation for these two transactions showed that the assets
were correctly booked to QCC accounts. Therefore Qwest
believes the documentation provided to E&Y “substantiated
QCC’s 100% ownership of the asset”for 97 out of 99 of the
sampled assets.(The sample of 100 is effectively reduced to 99
since one transaction was excluded by E&Y because asset
ownership documentation was not applicable--see E&Y bullet
two).
2
Section 272 Audit Report Qwest Response
For two of the 100 assets tested, the address
identification numbers on the ownership
documentation provided did not match the address
identification number of the tested asset.
For one of the 100 assets tested, noted that labor was
incorrectly capitalized and subsequently reversed. The
asset item selected for testing was the entry to reverse
the capitalization. As this entry was the removal of an
asset recorded in error, documentation of ownership
was not applicable.
For 95 of the 100 assets tested, documentation
provided substantiated QCC’s 100% ownership of the
asset.For 16 of the 95 assets, the purchaser listed on
the supporting invoices was listed as “Qwest
Communications”. Management represented that
“Qwest Communications” refers to QCC.
3
Section 272 Audit Report Qwest Response
Objective V/VI: Procedure 5:
5.Using the sample of 80 affiliate agreements selected in procedure 4
above, viewed each Section 272 Affiliate’s section of the Qwest
Internet site,www.qwest.com, and compared the prices, terms and
conditions of services and assets shown on this site to the copies
obtained in Procedure 4 above. Noted that 19 of the 80 affiliate
agreements tested terminated [and] had been removed from the Qwest
Internet site before the testing date of October 26, 2005. Management
represented that these 19 affiliate agreements terminated during the
Engagement Period and were removed from the Internet site one year
after termination. Obtained the termination dates for the 19
agreements and noted that the terminations dates were over one year
prior to the testing date of October 26, 2005. For 61 of the 80 affiliate
agreements, noted no differences.
On December 19, 2005, physically inspected the information made
available for public inspection for the 61 active affiliate agreements at
the principal place of business for the Qwest BOC, 1801 California,
6th Floor, Denver, Colorado, 80202. Compared the tested agreements
inspected at the Qwest BOC principal place of business to the copies
of the tested agreements obtained above. Noted no exceptions.
Using the sample of 80 agreements selected in Procedure 4 above,
documented in the working papers the dates when the agreements
were signed and/or when the services were first rendered (whichever
took place first) and the dates of posting on the Internet. Noted that
Over one-half of the late postings identified in the Draft Report
are postings that Qwest had previously found and independently
disclosed.
Qwest continues to emphasize the importance of the 10 day
posting requirement through both general and targeted training.
For example all Qwest managers are currently in the process of
completing their required Telecom Act annual training which
must be completed by July 14, 2006. In addition Affiliate
Transaction Managers (ATMs) responsible for documenting the
transactions between the Qwest BOC and its Section 272
affiliates regularly interact with the Qwest business units and the
Section 272 regulatory and legal advice team.
Strengthened methods and procedures for handling affiliate
agreements have been previously implemented and Company
performance, as evidenced by this audit, has significantly
improved. In the 2004 Qwest audit 52 late-postings were
identified. In comparison during this audit, a total of 24 late
postings were identified, with a positive trend of 19 in or prior to
2004 and only five in 2005. In addition to the late postings listed
in E&Y attachments A-1 and A-2 to the Draft Report, in 2006
Qwest recently late-posted five additional transactions to address
contract and pricing issues identified during the audit or
independently by Qwest. During the course of the audit Qwest
4
Section 272 Audit Report Qwest Response
eight of the 80 agreements tested were posted to the Qwest Internet
site more than ten days after their test date.1 Attachment A-1 lists the
eight affiliate agreements that were posted to the Internet more than
ten days after their effective date. Requested the reasons as to why
these late postings occurred and included Management responses
received for each late posting in Attachment A-1.
In addition to the affiliate agreements tested above, Management
disclosed additional affiliate agreements and/or amendments that were
posted to the Internet more than ten days after their effective date
during the Engagement Period. The listing of late postings disclosed
by Management is shown at Attachment A-2.
also determined that its posted list of USOCs for tariffed or
cataloged services purchased by QCC/QLDC was not complete.
This omission occurred because the individual then responsible
for maintaining the USOC list,believed certain USOCs were
only applicable to order writing and provisioning and were not
“billing USOCs”. The posted USOC list has been updated to
reflect all billing USOCs for services purchased by QCC/QLDC.
The Company regularly reviews the posting information for
completeness and accuracy as evidenced by the Company’s self-
disclosure of late posted transactions reflected on E&Y
Appendix A-2. Nearly 50% of these agreements were late
posted by less than 10 days.
In all instances of late postings, services being performed by QC
(1) were already being purchased by other IXCs or customers,
(2) are not required to be made available (joint marketing) or (3)
have not been requested by any unaffiliated entity.
Objective V/VI: Procedure 6. a:
6. Obtained a listing and dollar amounts of all non-tariffed services
rendered by month by the Qwest BOC to each Section 272 Affiliate
during the Audit Test Period and identified services made available to
the Section 272 Affiliate that were not made available to third parties
and which services were made available to both the Section 272
Affiliate and to third parties. Determined that the services not made
available to third parties included only joint marketing activities.
Nine transactions with billing rate differences were identified.
As described on E&Y attachment A-3, one billing rate difference
occurred due to a delay in updating annual pricing caused by
Qwest’s restatement process. This impacted two invoices and
true-up invoices were issued for both of these transactions in
April 2004.
The remaining seven differences all were associated with billing
1 The test date of the agreement was determined as the earlier of the date the agreement was signed by all parties or the date that services were first rendered or
provisioned under the agreement.
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Section 272 Audit Report Qwest Response
a.Identified the following six services not made available to third
parties (joint marketing) during the Audit Test Period:
Retail Markets Joint Marketing
National Consumer Markets Joint Marketing
Information Technologies Services
Wholesale Sales
Business Markets Group Joint Marketing
Directory Assistance Promotional Brand
…
2. For the 42 billed items tested in step 1, tested each transaction
for the proper application of billing rates, including all
applicable discounts, surcharges and late fees. Differences
noted are listed on Attachment A-3.
Also tested that the billed amount was paid by the Section
272 Affiliate and recorded as expense by the Section 272
Affiliate. No differences were noted for the amounts paid and
expensed by the Section 272 Affiliate….
for a single service and were due to a personnel change when the
billing responsibility transferred from one employee to another at
about the time of the price change in September 2004. A true-up
for invoices issued from October 2004 through September 2005
was issued in January 2006 to correct the billing for those
affected months, including the sample months.
Objective V/VI: Procedure 6. b:
b.From the services made available to both Section 272
Affiliates and to third parties:
2. Randomly selected the months of June 2004, August
2004 and November 2004 for testing….
For the 100 billed items selected, determined whether the
amounts recorded for the services in the books of the Qwest
Nine transactions with billing rate differences were identified.
As described on E&Y attachment A-4, one billing rate difference
occurred due to a clerical error in applying the billing rate. A
true-up was made in February 2006 to correct the billing for
affected months including the sample month.
The remaining eight transactions all involved a single service,
Space and Furniture, for which there is a system generated
invoice. A system limitation exists whereby the pricing on the
6
Section 272 Audit Report Qwest Response
BOC were in accordance with the section 32.27, affiliate
transactions rules of the Commission. Compared unit charge
to FDC or FMV as appropriate. Noted for the 100 billed
items that the billed amounts were priced at the higher of
FDC or FMV in accordance with the affiliate transaction
standards and were recorded in the books of the Qwest BOC
in accordance with the affiliate transaction standards except
as listed in Attachment A-4. For each transaction tested for
the proper application of billing rates, including all
applicable discounts, surcharges and late fees. Differences
noted are listed on Attachment A-4.
Also tested that the billed amount was recorded as revenue
by the Qwest BOC, the billed amount was paid by the
Section 272 Affiliate, the payment was recorded by the
Qwest BOC and that the Section 272 Affiliate properly
expensed the transaction. No differences were noted.
Obtained copies of relevant supporting documentation from
the Qwest BOC and Section 272 Affiliate.
original system generated invoice does not match the price that is
posted on the web. Therefore, each month a supplemental
invoice is issued to true-up the billing to the correct price in the
same month. The web-posted price was applied correctly with
the true-up each month and there was never actually any under-
billing.
Objective V/VI: Procedure 8
8.Obtained a listing of all services rendered by month during the Audit
Test Period by QCC to the Qwest BOC and performed the following
procedures. Management represented that no services were provided
by QLDC to the Qwest BOC during the Audit Test Period.
a.Determined the 11 services, listed in Table 2 below,
E&Y sampled 103 transactions for the top eleven services QCC
billed to QC during the audit test period. E&Y concluded that
92 of these transactions billed accurately.The billing
discrepancies identified in E&Y’s report, in addition to those
identified through QCC’s own further review of billing to QC,
relate to QCC’s LATIS billing for the following metered and
2 Information Technologies Services had no billing activity during the months selected for testing.
7
Section 272 Audit Report Qwest Response
with the highest billing volume in dollars during the
Audit Test Period. Randomly selected the months of
November 2004, June 2005 and August 2005 for
testing.
Table 2:
Top Eleven Services Billed by QCC to the Qwest BOC During
the Audit Test Period
Line Service
System Used by QCC to
Bill the Qwest BOC
1 Private Line-LI LATIS –Non-Metered
2 LATIS Rebiller Switched
Inbound
LATIS-Metered
3 Information Technologies
Services2
BART
4 Private Line-LL LATIS –Non-Metered
5 Space and Furniture Rental BART
6 Lease of Fiber Optic Lines BART
7 LATIS Rebiller Dedicated
Outbound
LATIS-Metered
8 Access LATIS –Non-Metered
9 LATIS Rebiller
International
LATIS-Metered
10 Dedicated Services LATIS –Non-Metered
11 Lease of Equipment,
Space, and Power
BART
For each month selected for testing, obtained the billing records for the
services listed in Table 2 above. From the billing records obtained,
randomly selected ten billing transactions for each service (13
non-metered telecommunications services.
Metered:
LATIS Switched Inbound
LATIS Dedicated Outbound
Non-Metered:
Private Line -LI (PL-LI)
Private Line -LL (PL-LL)
Access (DIA)
Dedicated Services
Qwest provides the following additional information regarding
these 11 transactions and the results of its own billing review.
The first two transactions with a total billing difference of two
cents (Draft Audit Report page 23, bullets 1-2) relate to two
metered services calls carried by QCC. The differences were
caused by a phased implementation of a new contract
(Wholesale Services Agreement or WSA)between QCC and
QC.The appropriate rates were implemented through that
process and prior to the audit. However, because it took some
time for QCC to convert the entire group of QC metered services
to the new billing code and WSA rates, some QC accounts were
charged at pre-WSA rates during late 2004 and early 2005.For
the nine private line/access/dedicated services related
transactions tested and identified by E&Y (Draft Report page 22,
bullets 3-6), QCC either had already identified and corrected the
billing or has now corrected the billing going forward.
8
Section 272 Audit Report Qwest Response
transactions were selected for LATIS Rebiller Switched Inbound) with
activity during November 2004, June 2005 and August 2005, for a total
of 103 billing transactions selected for testing. For the 103 transactions,
determined that the transactions were recorded by the Qwest BOC in
accordance with the affiliate transactions rules of the Commission
(section 32.27) by comparing the unit charges to FDC, FMV or
prevailing market price (PMP) as appropriate.Management represented
that “there were no QCC assets or services provided to the Qwest BOC
that were obtained from another nonregulated affiliate. In some cases, the
Qwest BOC may purchase services from an affiliate that may utilize
QCC services in the affiliate’s operations or products, but Management
does not believe such arrangements constitute 272 chaining transactions
under existing FCC rules”
For the 103 transactions tested, noted the following differences
that resulted in overbillings from QCC to the Qwest BOC:
For one transaction, QCC overbilled the Qwest BOC by
$0.0189 per unit for 0.4 minutes, resulting in a total
overbilling of $0.01.
For one transaction, QCC overbilled the Qwest BOC by
$0.0137 per unit 0.9 minutes, resulting in a total
overbilling of $0.01.
For one transaction, QCC overbilled the Qwest BOC by
$50. QCC billed the DS3 rate instead of a DS1 rate.
For three transactions, QCC billed a monthly rate of
$4,500 instead of the correct rate of $1,800 for two
partial month units and one monthly unit, resulting in a
total overbilling for all three transactions of $5,587.09.
For three transactions, QCC billed a monthly rate of $268
Qwest also reviewed other services and rates included in the
implementation of the new WSA as well as services outside of
the samples and discovered there were additional billing issues
that include applying prospective rates to embedded services;
failure to implement some revised pricing; or pricing based on
inaccurate or incomplete information previously entered into the
ordering or billing system. It was determined that QCC over-
billed for some services and under-billed for others. To
determine the billing adjustment, prices for some services were
calculated based on analysis of individual circuits and
component elements, while for services with component
elements that numbered in the hundreds, a sampling procedure,
like that which QCC utilizes with third parties, was applied.
Finally with regard to the three transactions E&Y did not test
(Draft Report Page 22 bullet 7), QCC has concluded and
informed E&Y that one of these circuits (a 579 mile circuit from
Denver to Salt Lake City, with a mileage difference of 6 miles
and approximately $12 in the monthly pricing calculation) was
actually covered by the existing task order and existing pricing
will be maintained. QCC believes this difference is likely
attributable to a change in or a choice of the table originally used
to determine private line mileage dating from when the circuit
was first provisioned. For the two remaining circuits a QCC task
order with circuit specific pricing has been posted.
QCC and QC have addressed the past aggregate over-billing and
under-billing for private line, DIA, dedicated services and
metered services as part of a comprehensive settlement between
the companies of all billing issues, including those identified in
the audit for the sample months.The total of all adjustments is a
9
Section 272 Audit Report Qwest Response
instead of the correct rate of $150, resulting in an
overbilling of $354.
For two transactions, QCC did not bill for channelized DS1
service that was provided with DS3 service. QCC
corrected this underbilling in March 2005 and July 2005.
Rates for three transactions were not tested as they were
billings for circuits that were not covered in a task order
(affiliate agreement).
Also tested that the transaction was recorded as an expense by the Qwest
BOC and documented that amount paid by the Qwest BOC for each
transaction. No differences were noted.
b.For the 103 billing transactions tested in procedure a. above,
tested that the transactions were properly recorded as revenue
by QCC and that the billed amount was paid by the Qwest
BOC. No differences were noted.
2 Information Technologies Services had no billing activity during the
months selected for testing.
billing credit to QC of approximately $2.35 million. Of this
approximately 75% of the credit relates to billing adjustments for
services provided prior to 2004. The portion of the credit related
to 2004-2006 ($600,000) equals approximately 1.5% of QCC’s
total LATIS billing to QC. As part of the settlement,QCC and
QC have agreed, and the WSA has been amended to provide,
that the embedded base of Dedicated services and DIA Services
will be billed consistent with the WSA. The amended WSA and
the settlement agreement have been posted to the 272 website.
PL-LL services will continue to be priced on a circuit specific
basis utilizing the same pricing tools and tables QCC uses with
non-affiliated customers.
Qwest is implementing new procedures to help prevent future
errors.During second quarter 2006, management of QC
accounts in the QCC LATIS billing system will be transitioned
to the Wholesale service organization. QCC believes that
organization, with its broad experience handling similar non-
affiliated company accounts, will be able to apply its processes
and expertise for improved implementation of new contract rates
and for billing validation of the QC accounts.QC order activity
will be sent to the same QCC order processing group that
processes external orders and its expertise is expected to help
assure future orders are written and entered correctly.
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Section 272 Audit Report Qwest Response
Objective VII: Procedure 4. a:
1.Randomly selected the months of June 2004,September 2004 and
November 2004 for testing in this procedure.
a.Obtained a listing of all goods (including software),
services, facilities and customer network services
information (excluding CPNI), and excluding exchange
access services and interLATA services, (collectively
referred to as “Other Services”) purchased by the Section
272 Affiliates from the Qwest BOC for the Audit Test
Period on January 17, 2006 and similar supplemental
listing on February 20, 2006. From these two listings,
determined the 13 services with the highest volume billed
to unaffiliated third parties during the Audit Test Period.
The selected services are listed in Table 4 below.
Table 4:
Thirteen Other Services with the Highest Volume
Billed to Unaffiliated Third Parties during the Audit
Test Period.
Line USOC Description
1 RSX Centrex Station Line
2 NNK Calling Name & Number Delivery
3 32104 Directory Assistance Intrastate
4 BC&I Billing and Collections
On its Attachment A-6, E&Y lists 114 items billed from the QC
CRIS billing system that it believes reflect a mismatch between
rate tables and applicable tariffs or agreements. QC provides the
following information and for ease of reference has organized its
response by subject and E&Y “Item #”. For some responses
reference is made to relevant attached tariff or catalog pages.
Directory Assistance, Item #s 1,7,12,13,17,21 and 22:
Each of these seven items reflects the end-user (retail) Directory
Assistance (DA) charge for a DA call from a QC payphone.
State regulation of these charges was preempted by the FCC as a
result of the 1996 Telecommunications Act. In 2004 QC sold its
payphone operations to FSH, which is allowed to continue using
the “Qwest” brand and logo. FSH is now responsible for the
retail DA service from its payphones and establishes its own
retail charges and no QC retail rate is applicable. As part of this
transaction and transition, QC also contracted with FSH to
manage a limited number of payphones that QC continues to
own but which are currently being removed or will be sold to
FSH in late 2006. The DA payphone charges continue to appear
in the rate tables and apply to these QC phones but there are
relatively few associated calls.To provide published notice of
the DA charge until all of the payphones are sold the DA
payphone charge will be added to the state catalogs.
Directory Assistance, Item #s 2-5,8,9,11,14-16,18,20 and 23-26:
Each of these 16 items relates to QCs retail offering of “National
Directory Assistance Service”. All QC retail DA service is
jurisdictionally intrastate and is provided consistent with state
11
Section 272 Audit Report Qwest Response
5
JZ3PD Interoffice Channel Mileage -Flat Rate
1.544
6 NPU Non Published Listing
7
ND2 Direct Inward Dialing Service –Central
Office –Electronic Switching System -
Central Office Trunk Termination –Two-
way Digital; With Answer Supervision
8 23505 Last Call Return
9
BAFHB Integrated Services Digital Network
(ISDN) Flat Rate Package
10 1FB Flat Line Business
11 AFK Additional Business Line
12 Z4D ISDN
13 PT352 ISDN Dedicated Trunking
Management represented that these 13 services are billed to
both the Section 272 Affiliates and non-affiliated entities from
the Billing, Collection and Invoice system (BC&I) and
Customer Record Information System (CRIS). Management
further represented that for the services billed from each
system, these same services are billed to both the Section 272
Affiliates and non-affiliated entities and no different system is
used to bill these services to non-affiliated entities.
1.For each service listed in Table 4 above, obtained rate
tables used to bill the Section 272 Affiliates from the
BC&I billing system for one of the services and the CRIS
system for 12 of the services and compared the rates,
discounts, surcharges and late fees listed in the rate tables
to current tariff or agreement rates. Noted the following:
tariffs or catalogs. In each referenced item the tariff rate
matches the rate table. As noted by E&Y on its Attachment A-6,
QC in its tariffs and catalogs states that it “furnishes Directory
Assistance Service whereby customers may request assistance in
determining telephone numbers within or outside this state.” For
QC “National Directory Assistance” is synonymous with
“assistance in determining number…outside this state”.
Therefore, QC does not believe there is any substantive
difference between its tariff description of its retail national
directory service and rates and the identical rates as labeled in
the applicable rate table.
Directory Assistance, Item #6:
No rate was being billed for this DA service and no catalog
exists for this service. QC is determining if a charge should be
established, and if so will make an appropriate catalog and rate
table change.
Directory Assistance, Item #s 10 and 19:
For both of these items QC has located the published tariff pages
and they are attached as Q Attachments for A-6, items 10 and 19.
Primary or First Line Business Service (1FB), Item #s 27 and 101:
Due to a conversion between Rate Groups and Rate Zones the
Iowa business service tariff refers only to rate zones, but the rate
table still includes both Rate Groups and Rate Zones until all
business customer accounts are converted to Rate Zones. Each
customer service record is being reviewed and converted to the
appropriate Rate Zone. When complete, Rate Group prices for
business service will be eliminated from the rate tables. An
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Section 272 Audit Report Qwest Response
For the one service, BC&I, billed from the BC&I
system, compared 2,464 rates listed in the rate table
used to bill the Section 272 Affiliates to tariffs or
agreements. No differences were noted.
For the 12 services billed from the CRIS system,
compared 1,782 rates listed in the rate table used to bill
the Section 272 Affiliates to tariffs. Noted 103
differences. Noted that 16 of these 103 differences
were due to no specific mention of “National Directory
Assistance” in the applicable tariffs, however, the
tariffs did state “The Company furnishes directory
Assistance Service whereby customers may request
assistance in determining telephone numbers within or
outside this state.” Differences are listed on Attachment
A-6.
For the three of the 12 services billed from the CRIS
system, compared 38 rates listed in the rate table used
to bill the Section 272 Affiliates to agreements. Noted
11 differences. Differences are listed on Attachment A-
6.
Iowa tariff/catalog filing will be made to clarify that residential
service is classified by Rate Group and business service by Rate
Zone.
Primary or First Line Business Service (1FB), Item #s
28,30,32,34-36,38,40-45,47-63,65,66,68,69,71,72,74,75,77-
81,91-100:
Each of these 58 items involves QC local exchanges which have
been sold and where QC is no longer a local exchange service
provider. In each instance the tariffs or price catalogs for 1FB
service have been withdrawn, but the previously applicable price
remains in the rate table. QC has made the business decision to
not incur the costs of updating the rate tables. Since the service
is not being provided and is not available there is no indication
of price discrimination or failure to tariff. Similarly Item #s 33,
67, 70, 73 and 76 relate to two NPA/COs that are not QC
exchanges and no customers were billed under the identified
USOCs. The NPA/CO of V250 has been eliminated from the
rate table and work is underway to eliminate the second
NPA/CO (R314).
Primary or First Line Business Service (1FB), Item #s 29 and 31:
These rate table prices apply to service in Comstock (NPA/CO
F585) and Sabin, MN (NPA/CO F789) and are the same rate as
Moorhead, MN ($35.50). The rate is composed of the 1 FB
“outstate” base rate of $34.61 plus mandatory $.89 EAS
additive. A MN tariff filing will be made to clarify that
Comstock and Sabin pay the same EAS additive as Moorhead
based on having the same calling areas.
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Section 272 Audit Report Qwest Response
Primary or First Line Business Service (1FB), Item # 37:
This item relates to a ‘border community” between Minnesota
and South Dakota, where QC provides 1FB service from a
switch/wire center in Ortonville, MN identified to a small
community, Big Stone City,South Dakota. The 1FB rate for Big
Stone, including the mandatory EAS additive is $35.33 as
reflected in the rate table and in E&Y’s Attachment A-6 is
correct. This combined rate is the same as the applicable
Minnesota rate for the Ortonville exchange which has the same
local calling area. The existing SD tariff contains the 1FB rate
for Big Stone, but not the EAS additive. The SD catalog will be
revised to also show the EAS additive of $.72.
Primary or First Line Business Service (1FB), Item # 39:
This rate table price applies to service in Cohasset, MN
(NPA/CO 1328) which has the same 1FB “outstate” rate of
$34.61 and same mandatory EAS additive ($1.58) as Grand
Rapids for a total 1FB price of $36.19. A MN tariff filing will
be made to more clearly reflect that the EAS additive applies to
Cohasset, which has the same local calling area as Grand Rapids.
Primary or First Line Business Service (1FB), Item # 46:
The rate table price of $38.05 for Eveleth, MN (NPA/CO 1744)
is correct. It uses the same rate as Virginia, MN (composed of a
$34.61 base rate plus mandatory $3.44 EAS additive).The MN
exchange tariff shows that Eveleth and Virginia, MN have the
same rates. See Qwest A-6 Attachment for Item 46.
Primary or First Line Business Service (1FB), Item # 64:This
rate applies to a limited number of retail customers located in
Wisconsin who are served from the Duluth, Minnesota wire
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Section 272 Audit Report Qwest Response
center. Because of the small number of customers no rate table
exists and rates are input manually at the time service is ordered.
There is only one account that purchases 1FB service. QC is
reviewing all customer records (16 accounts) for rate verification
or corrections if necessary.
Primary or First Line Business Service (1FB), Item #s 82, 84 and
86:
Like numerous exchanges in other QC states, not every QC
exchange in North Dakota, has an NPA/CO code. In these cases
the rate tables are constructed to go to a default rate. Each of
these items reflect the applicable North Dakota 1FB default rate
in each rate group. In North Dakota these are: Rate Group 1-
Mayville with a 1FB rate of $26.05; Rate Group 2-Grand Forks
with a 1FB rate of $30.16; and Rate Group 3-Fargo with a 1FB
rate of $32.75. The associated ND tariffs for each of these
exchanges is attached as Q Attachment A-6, Items 82, 84 and 86.
The attached tariff pages reflect the same rates as E&Y shows
from the rate table.
Primary or First Line Business Service (1FB), Item #s 83 and 85:
These two rate table prices relate to 1FB service in Mandan
(NPA/CO F663) and Kindred (NPA/CO F428). E&Y did not
locate the exchange name to relate to the NPA/CO information.
The 1FB tariff rates for Mandan and Kindred ($29.01 and $38.45
respectively) match the E&Y rate table prices. See Q
Attachments A-6 for Items 83 and 85 for the applicable North
Dakota tariff pages.
Primary or First Line Business Service (1FB), Item #s 87-90:
These four items all relate to three South Dakota exchanges that
15
Section 272 Audit Report Qwest Response
were part of a planned sale to a small independent company
which was not finalized. As a result these continue to be QC
local exchanges. In the tariff the associated rates are reflected as
“Rate Groups B and D” however, when the QC rate tables were
revised in anticipation of the sale to separate these rates from
others,these exchanges were labeled as Rate Groups 1 and 2
rather than B and D.
See Q Attachment A-6 for items 87-90.
Private Line Channel Mileage (JZ3PD), Item #s 102-105 and 107:
The posted contract for ISDN service provided to QCC refers to
the tariff for other related services including this mileage
component.However,Qwest found that this mileage charge was
not included in tariffs/catalogs in CO, ID, MT, NM and SD.
Therefore, Qwest has now included these rates for JZ3PD in an
amendment to the ISDN contract which has been posted on the
272 website.
Private Line Channel Mileage (JZ3PD), Item #s 106 and 108:
The rate on Qwest's rate table for this mileage charge in OR and
WA was incorrect and did not match the tariffs.QCC and non-
affiliated customers were affected. QC has corrected the rate
table and billing for all affected accounts and has issued refunds
in accordance with QC billing policies.
Centrex Station Line (RSX)Item #s 109-112:
These services were provided under contracts in CO, UT and
WA that have expired but were continuing to bill.QC has
posted a work order to the 272 website with these rates.Since
the contracts have expired the contract rates have been
terminated, and QC is now billing the service on a month to
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Section 272 Audit Report Qwest Response
month basis per the tariffs/catalogs.
ISDN Primary Rate Service (Z4D)Item #s 113 and 114:
With further investigation QC determined that the CO and ID
accounts billing the rate of $1,150 were incorrectly labeled in the
CRIS billing system and are actually accounts for Qwest
Services Corp. (QSC) rather than QCC.Corrections have been
made to show that these accounts are for QC services provided
to QSC. The billing rates are consistent with QC billing to non-
affiliated customers.
Objective VII: Procedure 4. a. 1 (cont):
Noted that four of the 13 services were billed under
agreements to both the Section 272 Affiliates and
nonaffiliates. For rate table rates for the four services billed
under agreements, BC&I, JZ3PD, RSX and Z4D,
compared the rate table rates used to bill to the Section 272
affiliates to the rate table rates used to bill nonaffiliates.
Noted the following:
For BC&I, compared Section 272 Affiliates’ rates
to 243 nonaffiliate rates. Noted that 20 of the 243
nonaffiliate rates (8.2%) were greater than the
Section 272 Affiliates’ rates.
For JZ3PD, RSX and Z4D, compared Section 272
Affiliates’ rates to 170,866 nonaffiliate rates. Noted
that 11,739 of the 170,866 nonaffiliate rates (6.9%)
QC Billing, Collections & Invoice (BCI) services; ISDN service
and the related 4 wire loop with DS1 interface USOC Z4D;
private line service and the related mileage USOC JZ3PD; and
Centrex 21 with central office features and the related USOC
RSX, are all made generally available pursuant to tariffs or
contracts that contain volume and term discount prices. These
services are available to other QC customers using the same
processes for negotiation and under the same terms and
conditions. Prices can and do vary due to market conditions at
the time of the contract negotiations, the time-length of the
agreement, the volume of services being purchased and the
contract service commitments. For example the monthly rate
associated with a USOC will be higher than the same USOC rate
with a twelve month purchase commitment. Different rates for
the same USOC may also occur based on the date of purchase
since some prices change over time. The differences noted by
E&Y are not an indication of price discrimination.
17
Section 272 Audit Report Qwest Response
were greater than the Section 272 Affiliates’ rates.
Objective VII:Procedure 4. b:
b.For the three months selected in procedure a. above, obtained a
listing of the transactions billed to the Section 272 Affiliates
for each of the 13 services listed in Table 4.Randomly
selected 10 transactions per service for a total of 130 billed
transactions.For the 130 transactions selected, tested for the
proper application of the rate tables in effect at the time of the
transaction, including all applicable discounts, surcharges and
late fees.Compared the rates used to calculate the billed
transaction to the corresponding rates on the rate tables. For
the 130 billing transactions, noted the following:
For two of the 130 transactions, the rate charged did
not agree with the rate per the applicable rate table.
For one of the 130 transactions, the rate was not
applied to all the units on the transaction.
For 127 of the 130 transactions, the rates charged
agreed with rates from the applicable rate tables.
For the 130 billing transactions, obtained documentation that
the Qwest BOC recorded the transaction as revenue and
recorded the payment for the transaction. Also obtained
documentation that the Section 272 Affiliates expensed the
transaction and that the same amount was paid by the Section
272 Affiliates. No differences were noted.
As noted by E&Y,for 127 of the 130 tested transactions the rates
charged agreed with rates from the applicable rate tables.
The two transactions described in E&Y’s first bullet both
involve rates for a service that are manually entered in the QC
billing system and that do not appear on a rate table. Therefore
the rates on the table were not incorrect; rather it is that the rate
table does not contain any entries for that class of
service/state/USOC because the rate table is not used for billing
those services. The rates as entered in the billing system are
tariffed and are generally available to non-affiliated customers
on the same terms and conditions.
The second bullet relates to a transaction where QC records
reflect the billing of three units with only one unit being billed
the full monthly rate. The customer has a single service, but due
to the bill date the customer bill reflects three charges composed
of two fractional units of one day each plus the normal monthly
charge. The two additional unit charges were prorated fractional
charges (two days of service).
18
Section 272 Audit Report Qwest Response
Objective VII: Procedure 7. a & b:
7.Obtained a complete listing as of June 30, 2005, of all Qwest BOC call
centers. From the listing, with Qwest’s assistance, compiled a list of
Qwest BOC call centers responding to inbound callers requesting to
establish new local telephone service or to move an existing
residential local telephone service within the BOC in-region territory.
…
a.Selected all seven Consumer call centers and all three Business
call centers from the list of 10 call centers …that routinely
responded to requests for new or moved service. At each
selected call center, attempted to listen in to at least 10 calls
from callers requesting to establish new local telephone service
or to move an existing local telephone service….Out of 540
calls observed, determined that in 111 calls3 the customer
requested new or moved service, the Qwest BOC marketed
long distance service and the Qwest BOC was required to
inform the customer of their right to choose long distance
providers. For the 111 calls, noted the following:
For 91 calls, the customer service representative
marketed Qwest long distance service and informed
the customer of other providers of intraLATA
and/or interLATA services and informed the
customer of other long distance providers and of
their right to make the selection.
For seven calls, the customer service representative
Qwest’s Sales organization has in place comprehensive
compliance controls designed around call center scripting
requirements for new and transfer orders for local service. The
Qwest controls in place for Consumer and Small Business
Consultants at the time of E&Y’s testing and continuing through
the date of these comments include:
Initial training conducted upon hire for all Sales
Consultants.
The main order entry system used by Sales
Consultants contains an automatic reminder of the
section 272 scripting requirement.
Sales coaches regularly observe consultants remotely
as well as desk-side to help assure compliance with
272 scripting requirements. Upon a noted deficiency,
the coach re-trains and reviews the 272 scripting
requirements.
Random Remote Observers/Qwest Quality Assurance
Team members observe Qwest mass-market sales
employees on a monthly basis for adherence to 272
scripting requirement on applicable orders.
Monthly newsletters sent electronically from
Regulatory Compliance feature tips to Sales
3 Observed at least nine calls for new or move service at each of the 10 selected call centers in which the Qwest BOC marketed Qwest long distance service.
19
Section 272 Audit Report Qwest Response
marketed Qwest long distance service, but the
customer interrupted or immediately refused all
long distance service before the customer service
representative informed the customer of their right
to choose a long distance provider.
For 13 calls, the customer service representative
marketed Qwest long distance service but did not
inform the customer of their right to choose a long
distance provider.
b.From the listing of 13 call centers…that incidentally responded
to inbound callers requesting to establish new local telephone
service or to move an existing local telephone service (such as
sales and service centers that usually receive customer
inquiries from existing customers),...Listened in on a total of
100 calls, 20 calls per center. In the 100 calls observed, six
calls were requests for new or moved service. For the six calls
noted the following:
For three calls, the customer representative
marketed Qwest long distance service and informed
the customer of other providers of intraLATA
and/or interLATA services and informed the
customer of other long distance providers and of
their right to make the selection.
For two calls, the customer representative marketed
Qwest long distance service, but the customer
interrupted or immediately refused all long distance
Consultants on providing the required 272 scripting.
All scripts used by telemarketing vendors in sales are
reviewed by Qwest Regulatory Compliance
Representatives to assure proper 272 scripting on new
and transfer orders.
In addition, Qwest has recently implemented the following
additional controls and performance management tools.
Tracking and reporting of Sales Consultant 272 results
by the Quality Assurance group has been automated to
include immediate e-mail notification to each Sales
Consultant’s coach to aid performance management.
Performance management is tracked via a Regulatory
Compliance feedback loop tool.
Results reporting to Mass-markets leadership is timely
and consistent as part of continuous improvement
efforts.
“Coach Huddles” with 272 scripting refresher training
have been conducted with each sales team in Mass-
markets during the first quarter of 2006.
While Qwest’s Sale Consultants did not deliver the required
equal access scripting on every call, the audit results and
Qwest’s own internal measures of performance reflect
significant improvement from the prior audit. Results from that
audit indicated that on approximately 83% of the subject in-
20
Section 272 Audit Report Qwest Response
service before the representative informed the
customer of their right to choose a long distance
provider.
For one call, the customer representative marketed
Qwest long distance service but did not inform the
customer of their right to choose a long distance
provider.
bound calls the equal access script was followed. The current
audit reflects an overall performance improvement to
approximately 88% based on a relatively small sample (117) of
in-bound local service new order and service transfer calls.
Qwest’s Quality Assurance Team monitors on a monthly basis a
much larger base of calls. That monitoring which Qwest
believes is likely more accurate because it is based on a much
larger sample (nearly 9000 calls), indicates that for the first four
months of 2006 the required equal access scripting was followed
on approximately 90.7% of the inbound calls that resulted in new
local service orders or orders to transfer local service to a new
location.
Objective VII: Procedure 7. c:
c.Accessed the Qwest Internet site,www.qwest.com, for
residential on-line ordering of long distance service. Walked
through the steps a residential customer must take to order
long distance service from the Section 272 Affiliates.
Observed that the customer is informed of the right to select
the interLATA services provider of his/her choice, and of the
existence and/or list of other interLATA service providers.
Noted that the steps for on-line ordering are as follows:
1.Customer selects state
2.Customer selects product plan
3.Customer selects residential service
4.Screen displays process overview to
customer
5.Customer enters his name and service
address
Qwest has further reviewed its on-line order process for new or
transferred local service requests. Qwest is in the process of
revising the on-line screens. In the future customers choosing a
Qwest package that includes Qwest long distance service, will
see a pop-up screen with an ‘equal access disclosure” similar to
the following: when they move to the next screen and prior to
being able to purchase the package.
Qwest wants you to know that you have a choice in
regional long-distance providers and local long-distance
providers, and we will be glad to supply you with a list
of available carriers. However, by selecting this option,
you have chosen Qwest Long Distance as your regional
long-distance provider and as your local-long distance
provider. If you want Qwest Long Distance as your
regional long-distance provider and your local long-
21
Section 272 Audit Report Qwest Response
6.Customer selects products and services
7.Qwest offers 4 choices.
a)“Qwest Choice Home”with “Qwest
Choice Unlimited Long Distance”
b)“Qwest Choice Home”with “Qwest
DSL Deluxe with MSN Premium”
c)“Qwest Choice Home”with “Qwest
Choice Unlimited Long Distance”with
“Qwest DSL Deluxe with MSN
Premium”
d)“View all of our Services”
8.Customer selects local phone number
9.Customer selects features associated with
local service
10.Customer selects local toll service carrier
and long distance carrier
11.Customer reviews order
12.Customer enters credit information
13.Customer selects installation date
14.Customer submits order
Noted that Qwest’s online ordering process for residential
service informs the customer of his or her right to choose
any interLATA services provider and provides the
customer a list of such choices if the customer selects
choices “b” or “d” above in Step 7.Noted that Qwest’s
online ordering process does not inform the customer of
his right to choose any interLATA service provider if the
customer selects a Qwest bundled package (choices “a” or
“c” from Step 7 above).
distance provider, click [OK]. Click [Cancel] and select
View All of Our Services to create another
communications solution.
22
Section 272 Audit Report Qwest Response
Noted that Qwest does not offer on-line ordering for new
or move business service.
Objective VII: Procedure 10:
10.Obtained and reviewed a copy of the contract documents between the
Qwest BOC and the following third-party contractors that provided
inbound telemarketing: Focus Communications, Inc.; TCIM Services,
Inc.; NuComm International; and Center Partners.Documented the
following controls included in the third party contract documents
related to section 272:
Training –require the third party calling center to train all
employees on using the appropriate Qwest-provided call
scripts.
Performance Management Requirements -makes the third
party calling centers responsible for tracking and management
of representatives’ performance to standards as set forth in the
contract and for ensuring that programs are managed and
monitored daily.
Supplier Systems –third party calling centers must use
Qwest’s online scripting tools and provide the ability to adjust
scripts on-line.(This control was not listed in the Center
Partners contract documents)
Adherence to Scripts –require third party call centers to
strictly adhere to scripts provided by Qwest.(This control was
not listed in the Center Partners contract documents)
Monitoring Requirements -allows Qwest to monitor third
party call centers’ representatives.
Required Use of Sales Recording -require third party call
The contract E&Y references with Center Partners covers
customer care functions which generally do not include order
taking for new or transferred local service and therefore the
standard QC “equal access scripting” language was not included
in that contract. This contract has expired and is being
renegotiated and any new contract will likely include that
language for consistency.
23
Section 272 Audit Report Qwest Response
centers to digitally record, retain and review all sales
acceptances.(This control was not listed in the Center
Partners contract documents)
Objective IX: Procedure 2 a
2 Randomly selected the months of September 2004, April 2005 and
June 2005 for testing in this procedure.
a. Obtained a listing of all exchange access services and facilities,
rendered by the Qwest BOC to the Section 272 Affiliates for
months listed above on January 28, 2006 and similar supplemental
listing on February 20, 2006. From these two listings, determined
the 11 exchange access services and facilities with the highest
volume billed to unaffiliated third parties during the selected
months…
Management represented that these 11 services are billed to both
the Section 272 Affiliates and non-affiliated IXCs from CRIS and
IABS (Integrated Access Billing System) billing systems.
Management further represented that for the services billed from
the CRIS system, these same services are billed to both the Section
272 Affiliates and non-affiliated entities from CRIS. Management
also represented that for the services billed from the IABS system,
these same services are billed to both the Section 272 Affiliates
and non-affiliated entities from IABS. Management further
represented that if a customer orders exchange access services
Qwest provides the following supplemental information
regarding E&Y discussion of exchange access service and
facilities billing compared to tariff or catalog rates.
As indicated in the Draft Report, E&Y compared the 3,121 items
in the rate tables to the rates in the applicable tariffs and noted
that four items listed at $80 in the rate tables were listed at $92
in the tariffs. The rate in the rate table has been changed to $92
to match the tariff rate. Upon investigation QC determined that
at the date the rate table was changed there were no customers
being billed for this service.
With regard to F6N, QC has notified QCC that its term pricing
contract had previously expired and QCC has now been moved
to the tariffed month-to-month rate for the associated service.
QCC was back billed for service previously provided consistent
with QC’s back-billing policy as it would be applied to non-
affiliated customers. Other F6N rate differences relate to
differences based on the bandwidth purchased, customers’ term
commitments or the pricing in effect at the time of purchase.
4 All services listed in Table 7 were sold to the Section 272 Affiliates under tariff during the Audit Test Period except for USOC F6N. USOC F6N was sold to the Section
272 Affiliates under tariff except for one instance in which it was sold under contract in Utah (Contract # U27955).
24
Section 272 Audit Report Qwest Response
from the Qwest BOC’s wholesale department, then that service is
provisioned through the Exchange Access Control Tracking
(EXACT) system and billed from IABS. If a customer orders from
the retail department, then the service is billed from CRIS.
1.Inquired and documented the procedures used by the
Qwest BOC for ensuring that the applicable tariff or
agreement is billed to both the Section 272 Affiliates
and non-affiliated IXCs. For each of the services listed
in Table 7 above, obtained the billing system rate
tables, including applicable discounts, surcharges, late
fees, etc. used to bill the selected service. Also obtained
the current tariffs and one contract 4 for these services.
Compared the 3,121 items in the rate tables to the rates
in the applicable tariffs and noted that four items listed
as $80 in the rate tables were listed as $92 in the tariffs.
Noted that for all the services listed in Table 7 provided
to the Section 272 Affiliates under tariff, the tariff rates
included in the rate tables were the same for both the
Section 272 Affiliates and non-affiliated IXCs.
For the one contract rate (F6N in Utah), compared the
rate charged to the Section 272 Affiliates to 1,646 rates
charged to nonaffiliated IXCs. Noted that QCC was
billed at a contract rate that expired in 2001.
Management represented that the service continued to
be provided at the old contract rate in error.
Management also represented that QCC should have
been notified that the term agreement had expired and
25
Section 272 Audit Report Qwest Response
that either a new agreement needed to be negotiated or
the monthly charge would increase from the term
agreement charge to the month-to-month rate. Noted
that 57 of the 1,646 nonaffiliated F6N contract rates in
Utah were higher than the F6N rate charged to QCC.
Q Attachment for A-6, Item 10
Q Attachment for A-6, Item 19
Docket No. P421/AR-05-1081
Qwest Corporation EXCHANGE AND NETWORK SERVICES SECTION 5 TARIFF NO. 1 Page 81 State of Minnesota Release 1 Issued: 2-24-06 Effective: 1-1-06
5. EXCHANGE SERVICES 5.2 LOCAL EXCHANGE SERVICE (CONT'D) 5.2.4 FLAT RATE SERVICE A. Description Flat Rate Service is an exchange service for which a specified rate is charged, regardless of the amount of usage. B. Rates and Charges 1. Nonrecurring charges apply for connecting or moving telephone service. Equipment charges apply separately unless specified according to components of work required. MONTHLY RATE[1] NON- MINNEAPOLIS/ RECURRING ST. PAUL USOC CHARGE OUTSTATE METROPOLITAN • Residence - Per line 1FR,AFH $18.35 $13.96 $14.76 • Business - Per line 1FB,7FB 47.90 34.61 43.29 [1] In addition to these rates, EAS charges apply as described in 5.1.1, preceding,where applicable.

Q Attachment for A-6, Item 46
Docket No. P421/AR-05-1081
Qwest Corporation EXCHANGE AND NETWORK SERVICES SECTION 5 TARIFF NO. 1 Page 33 State of Minnesota Release 1 Issued: 2-24-06 Effective: 1-1-06
5. EXCHANGE SERVICES 5.1 EXCHANGE AREAS 5.1.1 EXTENDED AREA SERVICE B. Rate Schedules - Extended Area Service (EAS) (Cont'd) MONTHLY RATE[1] TOFTE 1FR 1FB TRK PAL EAS TO: Grand Marais $1.22 $2.96 $4.73 $2.96 Total $1.22 $2.96 $4.73 $2.96 TRACY 1FR 1FB TRK PAL EAS TO: Currie[2] $0.29 $0.74 $1.18 $0.74 Garvin[2] 0.09 0.23 0.38 0.23 Walnut Grove[2] 0.23 0.58 0.93 0.58 Total $0.61 $1.55 $2.49 $1.55 VIRGINIA[3] 1FR 1FB TRK PAL EAS TO: Aurora[2] $0.42 $1.05 $1.21 $1.05 Biwabik 0.09 0.23 0.36 0.23 Buhl 0.10 0.26 0.31 0.26 Cook 0.14 0.35 0.39 0.35 Embarrass[2] 0.09 0.22 0.30 0.22 Hoyt Lakes[2] 0.26 0.66 0.69 0.66 Palo[2] 0.07 0.14 0.23 0.14 Tower[2] 0.20 0.53 0.60 0.53 Total $1.37 $3.44 $4.09 $3.44 [1] These rates apply in addition to the monthly rates specified for Main Line Service. [2] Exchanges not owned by Qwest Corporation. [3] Includes Eveleth and Mountain Iron wire centers.

Q Attachment for A-6, Item 46
Q Attachment for A-6, Item 83
NOTICE
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE.
ND2005-016
Qwest Corporation
Exchange and Network Services
Catalog No. 2 SECTION 5
State of North Dakota Page 21
Effective:8-1-2005 Release 1
5.EXCHANGE SERVICES
5.1 EXCHANGE AREAS
5.1.1 EXCHANGE RATE GROUPS
C.Basic Local Exchange Rates with EAS Increments (Cont'd)
MANDAN,NORTH DAKOTA[1]
Monthly rates applying to local exchange service in the Mandan exchange are as
follows:
MONTHLY
RATE
•Flat Service
-Business
-1-Party $29.01
-Trunk 36.47
-PAL -Basic 12.40
-PAL -Smart 13.01
-Combination Residence/Business 18.11
-Residence
-1-Party 15.61
•Measured Service
-Residence 13.00
-Combination Residence/Business 13.00
The flat rates listed above include flat-rate calling privileges to the following
exchanges. Also listed below are the EAS chart coordinates for additional
exchanges within the flat-rate calling area.
CHART CHART
EXCHANGE COORDINATE EXCHANGE COORDINATE
New Salem A-6 St. Anthony B-3
[1]This exchange includes, in addition to the City of Mandan and vicinity, the City of
Bismarck and vicinity.
Q Attachment for A-6, Item 85
NOTICE
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE.
ND2005-016
Qwest Corporation
Exchange and Network Services
Catalog No. 2 SECTION 5
State of North Dakota Page 18
Effective:8-1-2005 Release 1
5.EXCHANGE SERVICES
5.1 EXCHANGE AREAS
5.1.1 EXCHANGE RATE GROUPS
C.Basic Local Exchange Rates with EAS Increments (Cont'd)
KINDRED,NORTH DAKOTA[1]
Monthly rates applying to local exchange service in the Kindred exchange are as
follows:
MONTHLY
RATE
•Flat Service
-Business
-1-Party $38.45
-Trunk 50.00
-PAL -Basic 19.25
-PAL -Smart 19.87
-Combination Residence/Business 23.68
-Residence
-1-Party 19.04
•Measured Service
-Residence 13.00
-Combination Residence/Business 13.00
The flat rates listed above include flat-rate calling privileges to the following
exchanges. Also listed below are the EAS chart coordinates for additional
exchanges within the flat-rate calling area.
CHART CHART
EXCHANGE COORDINATE EXCHANGE COORDINATE
Casselton C-4 Leonard C-3
Fargo-Moorhead J-4 Walcott C-2
[1]This exchange includes, in addition to the area comprising the City of Kindred and
vicinity, the City of Davenport and vicinity.
NOTICE
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE.
Qwest Corporation State of South Dakota Issued: 12-31-2003
Exchange and Network Services Catalog No. 1 SECTION 5 Page 37 Release 1 Effective: 1-1-2004

5. EXCHANGE SERVICES 5.2 LOCAL EXCHANGE SERVICE 5.2.4 FLAT RATE SERVICE B.2. (Cont'd) MONTHLY RATE PER RATE GROUP[1] B D • One-party line - BRA $23.60 $26.00 - OBRA 26.60 29.00 • Incoming line - BRA 21.25 23.40 - OBRA 23.95 26.10 • Two-party line[2] - BRA 21.55 23.55 - OBRA 23.80 25.80 [1] See Rates and Charges specified in 5.4.2 for applicable Touch-Tone charges. [2] Service is obsolete. Offering limited to existing installations, subject to continuityof service for the same customer on the same premises.

Q Attachment for A-6, Items 87-90

Q W E S T C O M M U N I C A T I O N S I N T E R N A T I O N A L , I N C .
Report of Independent Accountants on Applying Agreed-Upon Procedures
Appendix A, Attachments A-7 and A-8
June 5, 2006
Binder 2

Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Arizona VolumesSIMPLE_AGG 272 Affiliates 46736 34696 25713 21419 16782 17088 11183 10278 7062 7765 4816 5525
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 15012 12794 12744 12844 8869 9221 9617 5809 6069 5263 4223 4165
Arizona Results
SIMPLE_AGG 272 Affiliates 99.04%99.82%99.82%99.73%99.74%99.55%99.82%99.48%99.83%99.91%99.94%99.17%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 98.71%99.40%99.81%99.64%99.95%99.72%99.89%99.79%99.88%99.96%99.74%99.81%Difference - Nonaffiliates less 272 Affiliates -0.33%-0.42%-0.01%-0.09%0.21%0.17%0.07%0.31%0.05%0.05%-0.20%0.64%
Parity - Nonaffiliates / 272 Affiliates -0.17 1.19 -0.95 -0.65 -1.74 -1.45 -1.26 -1.61 -1.18 -1.23 -0.12 -1.80
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Arizona Volumes
COMPLEXBUS272 Affiliates 116 284 458 273 203 448 389 137 238 272 83 140COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 726 412 461 477 266 184 281 167 84 238 95 89
Arizona ResultsCOMPLEXBUS272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%99.57%95.60%99.62%100.00%100.00%100.00%100.00%100.00%95.79%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%-0.43%-4.40%-0.38%0.00%0.00%0.00%0.00%0.00%-4.21%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.54 0.36 -0.72 N/A N/A N/A N/A N/A 0.12 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 1 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Arizona VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Arizona Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Arizona Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Arizona ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
4159 4183 4366 3408 2022 1652 2041 2496 2742 2317 1610 1792
0 0 0 0 0 0 0 0 0 0 0 0
3400 3603 3532 2530 2478 4116 2754 3480 2197 2605 2163 2557
99.83%99.83%98.79%98.44%99.95%99.82%99.95%99.92%100.00%99.96%100.00%99.55%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.85%99.89%99.55%98.81%99.96%99.95%100.00%100.00%99.95%100.00%99.91%99.80%0.02%0.06%0.76%0.37%0.01%0.13%0.05%0.08%-0.05%0.04%-0.09%0.25%
-1.05 -1.14 -1.71 -1.31 -1.08 -1.65 -1.46 -1.66 N/A -1.44 N/A -1.74
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
95 132 304 528 265 74 107 289 144 159 103 71000000000000
65 43 33 113 149 149 9 51 146 335 49 92
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 2 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Arizona VolumesFG_D272 272 Affiliates 0 1 2 3 3 4 8 16 20 17 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 12 56 33 62 37 54 40 27 17 71 68 20
FRAMRLY272 272 Affiliates 7 9 14 7 9 14 4 5 5 27 7 3
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 2
FRAMRLY272 Nonaffiliates 46 67 46 61 75 63 57 114 70 83 77 83
OCN_272 272 Affiliates 0 0 0 0 0 0 0 2 2 1 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 4 6 5 0 4 3 4 2 6 4 5 2
DS0 272 Affiliates 19 8 8 4 20 8 57 12 21 17 7 8DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 209 161 223 264 223 199 216 298 278 184 163 171
DS1 272 Affiliates 99 96 83 87 73 109 108 108 126 102 79 96DS1BOC & Other Affiliates 0 0 0 2 12 2 3 10 19 9 19 274
DS1 Nonaffiliates 1178 1269 1520 1534 1228 1405 1466 1472 1224 1191 1211 1241
DS3 272 Affiliates 1 0 2 3 5 8 10 2 2 4 2 2DS3BOC & Other Affiliates 0 0 0 0 2 1 0 0 0 0 0 28
DS3 Nonaffiliates 32 22 60 22 33 42 22 58 48 28 23 28
Arizona ResultsFG_D272 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%95.00%100.00%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%98.21%100.00%100.00%97.30%100.00%100.00%100.00%88.24%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A -1.79%0.00%0.00%-2.70%0.00%0.00%0.00%-6.76%0.00%N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A -1.18 N/A N/A -1.10 N/A N/A N/A -0.60 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 85.71%77.78%85.71%85.71%88.89%92.86%75.00%100.00%80.00%88.89%57.14%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
FRAMRLY272 Nonaffiliates 86.96%88.06%80.43%81.97%96.00%88.89%80.70%88.60%91.43%91.57%88.31%95.18%
Difference - Nonaffiliates less 272 Affiliates 1.25%10.28%-5.28%-3.74%7.11%-3.97%5.70%-11.40%11.43%2.68%31.17%-4.82%Parity - Nonaffiliates / 272 Affiliates -1.05 -1.42 -0.79 -0.94 -1.39 -0.82 -1.15 -0.62 -1.38 -1.23 -1.97 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -4.82%
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 100.00%50.00%100.00%N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 25.00%50.00%80.00%N/A 75.00%100.00%75.00%50.00%50.00%75.00%20.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -50.00%0.00%-25.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -0.63 -1.00 -0.96 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%87.50%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 97.61%95.65%97.76%98.11%98.21%97.49%96.76%96.98%98.56%98.91%95.09%97.66%
Difference - Nonaffiliates less 272 Affiliates -2.39%8.15%-2.24%-1.89%-1.79%-2.51%-3.24%-3.02%-1.44%-1.09%-4.91%-2.34%
Parity - Nonaffiliates / 272 Affiliates -0.76 -1.34 -0.93 -1.01 -0.82 -0.92 -0.30 -0.81 -0.85 -0.95 -0.82 -0.93Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.03 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 91.92%90.63%93.98%88.51%80.82%88.99%90.74%86.11%92.06%80.39%97.47%90.63%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates93.80%94.17%95.66%93.94%91.29%91.10%91.68%92.53%94.20%91.94%93.48%92.67%
Difference - Nonaffiliates less 272 Affiliates 1.88%3.54%1.68%5.43%10.47%2.11%0.94%6.42%2.14%11.55%-3.99%2.04%
Parity - Nonaffiliates / 272 Affiliates -1.18 -1.31 -1.17 -1.42 -1.60 -1.18 -1.09 -1.50 -1.23 -1.76 -0.60 -1.18Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A -0.97 -0.73 -0.95 -0.92 -0.80 -0.72 -0.80 -0.70 0.45
DS3 272 Affiliates 100.00%N/A 50.00%100.00%100.00%87.50%90.00%100.00%100.00%50.00%100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%86.36%95.00%100.00%96.97%100.00%100.00%96.55%97.92%75.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A 45.00%0.00%-3.03%12.50%10.00%-3.45%-2.08%25.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.76 N/A -1.02 -1.60 -1.53 -1.06 -1.15 -1.57 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -1.12 N/A N/A N/A N/A N/A N/A N/A
Page 3 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Arizona VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Arizona ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 18 0 0 0 1 4 25 0 5 28 14
0 0 0 0 0 0 0 0 0 0 0 0
34 64 42 50 15 23 53 32 19 30 26 19
19 18 9 10 28 50 98 177 27 22 6 36
0 0 0 0 0 0 0 0 0 0 0 0
90 77 58 39 62 58 50 63 48 49 70 44
4 0 3 3 1 3 5 4 1 1 1 1000000000000
4 6 1 10 7 4 4 2 4 2 3 6
6 64 5 65 6 12 42 8 19 13 34 9000000000000
141 179 140 172 119 149 125 132 165 177 439 174
107 120 121 120 135 149 157 138 151 132 185 153000000000000
1155 1180 1305 1256 1173 1228 1022 1392 1263 1126 1345 1122
3 7 9 3 10 13 8 7 6 14 11 12620000000000
40 45 38 31 75 29 49 46 35 60 21 43
100.00%100.00%N/A N/A N/A 100.00%100.00%100.00%N/A 80.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%97.62%100.00%100.00%100.00%94.34%96.88%100.00%100.00%100.00%100.00%
0.00%0.00%N/A N/A N/A 0.00%-5.66%-3.12%N/A 20.00%0.00%0.00%N/A N/A N/A N/A N/A N/A -0.89 -0.65 N/A -1.63 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%100.00%44.44%80.00%89.29%56.00%83.67%63.28%59.26%90.91%100.00%77.78%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%85.71%77.59%89.74%83.87%86.21%84.00%93.65%79.17%89.80%74.29%86.36%
0.00%-14.29%33.15%9.74%-5.42%30.21%0.33%30.37%19.91%-1.11%-25.71%8.58%N/A 0.11 -2.13 -1.42 -0.63 -2.92 -1.03 -3.61 -2.02 -0.99 -0.13 -1.56N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%N/A 66.67%0.00%0.00%33.33%40.00%25.00%100.00%100.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
50.00%66.67%0.00%60.00%71.43%75.00%100.00%50.00%100.00%100.00%66.67%66.67%
50.00%N/A -66.67%60.00%71.43%41.67%60.00%25.00%0.00%0.00%66.67%66.67%
N/A N/A -0.59 N/A N/A -1.70 -2.11 -1.41 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
83.33%98.44%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
97.16%98.32%98.57%99.42%98.32%97.99%97.60%97.73%98.79%99.44%99.32%98.28%
13.83%-0.12%-1.43%-0.58%-1.68%-2.01%-2.40%-2.27%-1.21%-0.56%-0.68%-1.72%
-1.54 -1.07 -1.06 -0.87 -1.03 -0.88 -0.47 -0.93 -0.92 -1.08 -0.93 -0.96N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
89.72%91.67%90.08%92.50%93.33%89.93%89.81%86.23%92.72%88.64%88.65%94.12%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A92.99%93.56%90.19%91.64%88.75%89.58%89.92%92.67%91.45%90.67%91.75%90.64%
3.27%1.89%0.11%-0.86%-4.58%-0.35%0.11%6.44%-1.27%2.03%3.10%-3.48%
-1.29 -1.19 -1.01 -0.92 -0.55 -0.97 -1.01 -1.57 -0.87 -1.19 -1.34 -0.61N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
66.67%100.00%100.00%66.67%100.00%92.31%87.50%85.71%50.00%57.14%90.91%83.33%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A97.50%100.00%94.74%100.00%92.00%100.00%95.92%97.83%97.14%93.33%100.00%97.67%
30.83%0.00%-5.26%33.33%-8.00%7.69%8.42%12.12%47.14%36.19%9.09%14.34%
-1.66 N/A -0.73 -1.71 -0.51 -1.53 -1.41 -1.52 -2.30 -2.50 -1.52 -1.72
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-1.02 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 4 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Arizona VolumesFG_D272 272 Affiliates 1 0 6 10 19 9 10 9 31 1 21 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 39 9 29 16 15 16 21 19 16 25 30 14
FRAMRLY272 272 Affiliates 3 6 17 2 1 5 1 0 4 2 3 0
FRAMRLY272 BOC & Other Affiliates 88 127 177 153 127 141 189 132 82 82 108 60
FRAMRLY272 Nonaffiliates 8 5 9 8 4 10 7 6 7 1 0 3
OCN_272 272 Affiliates 0 0 0 2 3 1 2 0 0 2 0 0OCN_272 BOC & Other Affiliates 14 1 0 0 0 0 1 1 1 1 0 2
OCN_272 Nonaffiliates 4 5 11 3 2 3 2 3 4 7 2 1
DS0 272 Affiliates 15 11 6 8 9 1 3 5 8 6 2 8DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 158 70 110 135 156 125 118 108 270 209 77 138
DS1 272 Affiliates 83 93 109 71 120 104 129 87 140 110 104 81DS1BOC & Other Affiliates 0 0 0 6 3 2 0 1 0 0 0 0
DS1 Nonaffiliates 1086 1012 1134 1201 993 1231 1234 1188 1102 1093 1015 908
DS3 272 Affiliates 4 1 6 7 6 16 16 6 1 9 16 3DS3BOC & Other Affiliates 0 2 6 4 1 4 3 1 3 0 2 1
DS3 Nonaffiliates 54 80 42 58 88 128 79 65 50 35 58 79
Arizona ResultsFG_D272 272 Affiliates 100.00%N/A 100.00%100.00%100.00%88.89%100.00%100.00%100.00%100.00%100.00%N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%93.75%95.24%100.00%100.00%96.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A 0.00%0.00%0.00%4.86%-4.76%0.00%0.00%-4.00%0.00%N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A -1.23 -0.78 N/A N/A -1.16 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%88.24%50.00%100.00%80.00%100.00%N/A 100.00%100.00%100.00%N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 83.33%
FRAMRLY272 Nonaffiliates 100.00%60.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-40.00%11.76%50.00%0.00%20.00%0.00%N/A 0.00%0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A -0.17 -1.54 -1.77 N/A -1.55 N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 16.67%
Parity - Nonaffiliates / BOC & Other Affiliates -1.86 0.14 -1.82 -1.57 -1.71 -1.84 -1.56 -1.44 -1.43 -1.25 N/A -1.46
OCN_272 272 Affiliates N/A N/A N/A 50.00%100.00%0.00%50.00%N/A N/A 50.00%N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%
OCN_272 Nonaffiliates 100.00%60.00%45.45%33.33%50.00%100.00%100.00%100.00%0.00%71.43%50.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A -16.67%-50.00%100.00%50.00%N/A N/A 21.43%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A -0.94 -0.49 N/A -1.61 N/A N/A -1.32 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%
Parity - Nonaffiliates / BOC & Other Affiliates -2.70 -0.78 N/A N/A N/A N/A N/A N/A -0.15 -0.87 N/A N/A
DS0 272 Affiliates 100.00%90.91%100.00%100.00%77.78%100.00%100.00%100.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 96.84%94.29%90.91%97.04%96.15%93.60%90.68%89.81%94.81%95.69%93.51%93.48%
Difference - Nonaffiliates less 272 Affiliates -3.16%3.38%-9.09%-2.96%18.37%-6.40%-9.32%-10.19%-5.19%-4.31%-6.49%-6.52%
Parity - Nonaffiliates / 272 Affiliates -0.75 -1.22 -0.64 -0.87 -1.64 -1.01 -0.82 -0.66 -0.78 -0.87 -0.96 -0.66Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 95.18%92.47%90.83%92.96%74.17%88.46%95.35%88.51%93.57%90.00%83.65%97.53%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates93.28%93.68%94.80%93.92%91.24%90.41%88.25%89.56%89.84%90.94%88.67%85.35%
Difference - Nonaffiliates less 272 Affiliates -1.90%1.21%3.97%0.96%17.07%1.95%-7.10%1.05%-3.73%0.94%5.02%-12.18%
Parity - Nonaffiliates / 272 Affiliates -0.83 -1.11 -1.37 -1.08 -2.09 -1.16 -0.29 -1.08 -0.61 -1.08 -1.36 -0.06Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A -1.38 -0.92 -1.31 N/A -0.97 N/A N/A N/A N/A
DS3 272 Affiliates 100.00%100.00%66.67%100.00%83.33%100.00%93.75%100.00%100.00%100.00%93.75%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%DS3 Nonaffiliates 96.30%92.50%97.62%96.55%95.45%98.44%81.01%92.31%90.00%88.57%93.10%97.47%
Difference - Nonaffiliates less 272 Affiliates -3.70%-7.50%30.95%-3.45%12.12%-1.56%-12.74%-7.69%-10.00%-11.43%-0.65%-2.53%
Parity - Nonaffiliates / 272 Affiliates -0.98 -1.01 -1.91 -0.89 -1.47 -0.89 -0.26 -0.71 -0.99 -0.42 -1.06 -1.05
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 97.47%Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -4.03 N/A -1.06 -2.16 -1.31 N/A -0.82 N/A N/A N/A
Page 5 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Arizona VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Arizona ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 6 10 0 0 0 1 24 1 1 4 13
0 0 0 0 0 0 0 0 0 0 0 0
5 25 24 14 21 3 14 28 24 39 8 15
0 2 0 3 3 22 31 160 34 5 8 22
61 82 86 106 58 78 62 76 92 78 50 41
5 29 1 2 0 1 0 1 0 2 0 0
2 2 1 5 0 2 2 11 2 0 2 3000110000000
2 4 4 4 5 7 3 2 2 2 4 4
3 3 4 3 7 5 10 1 2 1 3 6000000000000
69 88 67 84 67 237 174 195 109 70 162 309
110 112 119 111 104 121 125 151 137 107 149 1576021110320023
995 1503 1466 1298 1128 1403 1284 1245 1097 953 847 999
4 6 16 12 13 20 18 15 18 18 16 17324102210110
34 35 104 86 82 128 79 62 54 70 55 64
N/A 100.00%100.00%N/A N/A N/A 100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%92.86%90.48%100.00%85.71%96.43%79.17%100.00%87.50%80.00%
N/A 0.00%0.00%N/A N/A N/A -14.29%-3.57%-20.83%0.00%-12.50%-20.00%N/A N/A N/A N/A N/A N/A -1.00 -0.62 -0.90 N/A -0.78 -0.03
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%N/A 100.00%100.00%68.18%96.77%91.25%79.41%100.00%62.50%95.45%57.38%48.78%79.07%75.47%84.48%83.33%69.35%61.84%75.00%70.51%78.00%75.61%
80.00%100.00%100.00%100.00%N/A 0.00%N/A 100.00%N/A 100.00%N/A N/A
N/A 0.00%N/A 0.00%N/A -68.18%N/A 8.75%N/A 0.00%N/A N/AN/A N/A N/A N/A N/A -0.41 N/A -1.19 N/A N/A N/A N/A22.62%51.22%20.93%24.53%N/A -83.33%N/A 38.16%N/A 29.49%N/A N/A
-1.60 -3.88 -1.31 -1.49 N/A -0.16 N/A -1.47 N/A -1.55 N/A N/A
0.00%0.00%100.00%80.00%N/A 50.00%0.00%36.36%50.00%N/A 50.00%66.67%N/A N/A N/A 100.00%0.00%N/A N/A N/A N/A N/A N/A N/A
0.00%25.00%75.00%50.00%100.00%42.86%100.00%50.00%0.00%0.00%25.00%75.00%
0.00%25.00%-25.00%-30.00%N/A -7.14%100.00%13.64%-50.00%N/A -25.00%8.33%
N/A N/A -0.96 -0.54 N/A -1.00 N/A -1.22 -0.63 N/A -0.80 -1.14N/A N/A N/A -50.00%100.00%N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A -0.71 N/A N/A N/A N/A N/A N/A N/A N/A
66.67%100.00%100.00%100.00%85.71%100.00%100.00%100.00%100.00%100.00%66.67%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
89.86%92.05%91.04%97.62%74.63%96.62%97.70%92.82%83.49%94.29%86.42%95.15%
23.19%-7.95%-8.96%-2.38%-11.08%-3.38%-2.30%-7.18%-16.51%-5.71%19.75%-4.85%
-1.51 -0.86 -0.77 -1.06 -0.67 -0.93 -0.90 -0.99 -0.77 -1.04 -1.36 -0.88N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
93.64%91.96%94.96%87.39%89.42%85.95%78.40%78.15%80.29%77.57%88.59%90.45%100.00%N/A 50.00%100.00%100.00%80.00%33.33%100.00%N/A N/A 50.00%66.67%90.15%95.21%90.38%89.14%88.21%87.95%80.76%83.21%80.40%84.05%84.89%80.38%
-3.49%3.25%-4.58%1.75%-1.21%2.00%2.36%5.06%0.11%6.48%-3.70%-10.07%
-0.68 -1.33 -0.53 -1.14 -0.91 -1.16 -1.17 -1.38 -1.01 -1.41 -0.68 -0.13-9.85%N/A 40.38%-10.86%-11.79%7.95%47.43%-16.79%N/A N/A 34.89%13.71%-0.83 N/A -1.31 -0.97 -0.97 -1.17 -1.47 -0.89 N/A N/A -1.27 -1.14
75.00%83.33%87.50%100.00%92.31%85.00%83.33%73.33%94.44%77.78%93.75%94.12%33.33%0.00%50.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%100.00%N/A85.29%97.14%94.23%86.05%86.59%90.63%89.87%80.65%85.19%95.71%87.27%87.50%
10.29%13.81%6.73%-13.95%-5.72%5.63%6.54%7.32%-9.25%17.93%-6.48%-6.62%
-1.27 -1.51 -1.46 -0.13 -0.72 -1.40 -1.41 -1.35 -0.44 -1.99 -0.63 -0.59
51.96%97.14%44.23%-13.95%N/A -9.37%-10.13%-19.35%N/A -4.29%-12.73%N/A-2.11 N/A -2.06 -0.93 N/A -0.89 -0.89 -0.89 N/A -1.07 -0.96 N/A
Page 6 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Arizona VolumesFG_D272 272 Affiliates 1 0 6 10 19 9 10 9 31 2 21 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 45 9 30 15 16 15 22 19 17 24 22 12
FRAMRLY272 272 Affiliates 0 2 4 1 0 3 0 0 1 0 0 0
FRAMRLY272 BOC & Other Affiliates 1 0 15 1 9 14 97 45 17 1 0 0
FRAMRLY272 Nonaffiliates 2 1 3 0 0 3 0 0 1 0 0 0
OCN_272 272 Affiliates 0 0 0 0 2 0 0 0 0 2 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 2 5 11 2 1 4 2 1 3 3 1 3
DS0 272 Affiliates 15 12 7 2 5 1 1 2 5 1 0 2DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 164 70 111 82 52 33 31 29 60 38 29 60
DS1 272 Affiliates 84 98 111 61 106 84 101 65 116 76 74 47DS1BOC & Other Affiliates 0 0 0 0 2 1 0 0 0 0 0 0
DS1 Nonaffiliates 1129 1042 1155 566 526 640 626 549 429 477 459 406
DS3 272 Affiliates 4 1 6 3 4 8 3 4 2 13 7 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 63 86 45 42 38 42 47 34 43 25 36 52
Arizona ResultsFG_D272 272 Affiliates 12.00 N/A 17.10 8.30 14.70 14.50 16.50 17.70 13.10 21.00 14.30 N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 15.70 9.30 16.10 16.20 18.10 20.40 18.00 19.10 12.10 22.50 15.10 22.33
Difference - Nonaffiliates less 272 Affiliates 3.70 N/A -1.00 7.90 3.40 5.90 1.50 1.40 -1.00 1.50 0.80 N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.43 1.26 -0.36 1.26 -0.55 -0.16 -1.73 -0.10 -0.50 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 7.50 8.20 14.00 N/A 8.60 N/A N/A 14.00 N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 8.50 20.00 18.60 N/A N/A 8.00 N/A N/A 21.00 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A 12.50 10.40 N/A N/A -0.60 N/A N/A 7.00 N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A -0.59 0.18 N/A N/A -1.07 N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A 1.26 N/A N/A -2.22 N/A N/A 0.13 N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 21.00 N/A N/A N/A N/A 8.50 N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 9.50 26.00 18.10 53.00 7.00 38.50 18.50 25.00 52.60 35.30 9.00 54.67
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A -14.00 N/A N/A N/A N/A 26.80 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -1.45 N/A N/A N/A N/A -0.09 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 4.60 7.10 8.00 21.50 7.80 4.00 5.00 5.00 5.40 7.00 N/A 4.00DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 13.70 8.90 17.50 21.30 10.50 13.10 11.10 7.70 8.00 9.10 7.80 6.55
Difference - Nonaffiliates less 272 Affiliates 9.10 1.80 9.50 -0.20 2.70 9.10 6.10 2.70 2.60 2.10 N/A 2.55
Parity - Nonaffiliates / 272 Affiliates 0.86 -0.41 0.61 -1.01 -0.56 N/A N/A -0.83 -0.15 N/A N/A -0.46Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 10.20 11.40 9.90 8.50 11.80 10.00 9.40 9.40 9.10 10.60 11.80 8.06DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates11.40 10.80 10.50 9.60 9.40 10.10 10.10 9.30 7.80 8.50 9.30 9.59
Difference - Nonaffiliates less 272 Affiliates 1.20 -0.60 0.60 1.10 -2.40 0.10 0.70 -0.10 -1.30 -2.10 -2.50 1.53
Parity - Nonaffiliates / 272 Affiliates -0.80 -1.11 -0.70 -0.58 -2.27 -1.00 -0.53 -1.06 -1.94 -1.48 -1.78 0.07Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 8.50 21.00 10.80 7.00 8.20 8.20 8.60 6.70 4.50 4.20 13.00 N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates16.10 14.50 13.40 11.60 13.30 8.60 12.40 9.10 8.60 8.90 14.30 12.06
Difference - Nonaffiliates less 272 Affiliates 7.60 -6.50 2.60 4.60 5.10 0.40 3.80 2.40 4.10 4.70 1.30 N/A
Parity - Nonaffiliates / 272 Affiliates -0.52 N/A -0.86 -0.25 -0.45 -1.22 -0.33 -0.55 -0.73 0.88 -0.88 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 7 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Arizona VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Arizona ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 6 8 0 0 0 1 24 1 1 4 13
0 0 0 0 0 0 0 0 0 0 0 0
4 21 22 16 20 3 14 28 24 40 8 15
0 0 0 0 0 0 0 4 0 0 0 0
1 1 4 2 2 2 1 0 2 0 2 0
0 1 0 1 0 0 0 0 0 0 0 0
2 2 0 1 0 2 2 11 2 0 2 3000000000000
1 3 2 3 5 7 3 2 2 2 6 2
2 3 1 1 5 2 8 1 1 1 2 3000000000000
39 40 23 41 21 17 19 28 20 20 30 63
61 88 82 79 80 101 116 116 113 84 104 119000000000000
385 496 518 474 474 503 500 495 580 491 491 377
4 4 9 1 5 9 12 9 18 17 11 10000000000000
35 21 46 43 30 47 38 42 30 36 35 40
N/A 11.67 12.75 N/A N/A N/A 15.00 11.29 11.00 10.00 17.00 13.31
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
31.25 15.62 23.00 16.31 20.60 12.33 18.14 25.61 25.54 23.03 15.13 18.73
N/A 3.95 10.25 N/A N/A N/A 3.14 14.32 14.54 13.03 -1.87 5.42N/A 0.22 0.67 N/A N/A N/A N/A 1.26 N/A N/A -1.52 0.07
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 0.00 N/A N/A N/A 4.00 N/A N/A N/A N/A8.00 0.00 14.50 30.50 4.50 7.00 13.00 N/A 52.50 N/A 6.50 N/A
N/A 25.00 N/A 6.00 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 6.00 N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A 25.00 N/A -24.50 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A -2.32 N/A N/A N/A N/A N/A N/A N/A N/A
7.50 14.00 N/A 32.00 N/A 6.00 59.50 11.27 44.50 N/A 53.50 31.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.00 81.33 38.00 9.67 18.60 20.71 32.00 24.50 35.50 80.00 13.00 16.50
1.50 67.33 N/A -22.33 N/A 14.71 -27.50 13.23 -9.00 N/A -40.50 -14.50
-0.61 N/A N/A N/A N/A 0.16 -1.44 -0.06 -1.15 N/A -1.70 -6.57N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
10.00 4.00 3.00 2.00 5.60 6.00 3.50 9.00 4.00 8.00 9.50 8.33N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
6.92 8.13 7.87 9.68 5.52 7.65 5.79 9.25 10.00 7.40 13.63 12.37
-3.08 4.13 4.87 7.68 -0.08 1.65 2.29 0.25 6.00 -0.60 4.13 4.04
-2.82 N/A N/A N/A -1.03 -0.79 -0.42 N/A N/A N/A -1.02 -0.06N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
8.61 11.13 9.11 7.58 8.63 8.95 10.08 11.51 10.16 13.02 10.45 9.81N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A11.13 8.37 10.30 9.74 10.46 10.48 12.18 12.61 11.01 10.88 9.11 10.54
2.52 -2.76 1.19 2.16 1.83 1.53 2.10 1.10 0.85 -2.14 -1.34 0.73
-0.54 -1.57 -0.37 -0.34 -0.09 -0.22 -0.08 -0.41 -0.57 -1.53 -1.36 -0.75N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.00 11.00 7.11 7.00 6.20 8.11 0.00 10.67 8.50 7.88 8.09 8.70N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00 N/A13.43 10.90 9.59 11.42 10.70 7.40 14.76 10.98 15.17 8.58 9.03 11.88
4.43 -0.10 2.48 4.42 4.50 -0.71 14.76 0.31 6.67 0.70 0.94 3.18
-0.45 -1.09 -0.23 N/A 0.13 -1.17 0.32 -0.86 0.34 -0.38 -0.61 0.67
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 9.03 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 8 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Arizona VolumesFG_D272 272 Affiliates 5 1 1 0 1 1 1 2 0 0 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 6 8 4 8 6 1 4 4 5 10 3 6
FRAMRLY272 272 Affiliates 3 5 1 3 4 4 16 2 9 7 3 6
FRAMRLY272 BOC & Other Affiliates 44 29 44 57 55 47 60 54 54 41 48 33
FRAMRLY272 Nonaffiliates 16 23 13 15 8 15 18 19 22 17 15 16
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 1 0 0 2 0 1 0 2 1 1 1
DS0 272 Affiliates 0 3 1 2 1 2 6 4 3 1 5 2DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 149 131 182 127 113 167 171 159 183 182 124 130
DS1 272 Affiliates 24 41 48 45 44 39 56 64 52 52 47 68DS1BOC & Other Affiliates 51 35 55 71 47 61 98 60 42 57 38 10
DS1 Nonaffiliates 928 837 995 994 959 1044 1590 1243 1041 989 831 816
DS3 272 Affiliates 0 1 2 0 0 3 3 5 0 1 0 1DS3BOC & Other Affiliates 0 0 1 0 3 0 0 0 0 0 0 0
DS3 Nonaffiliates 19 21 16 13 14 20 14 18 13 12 16 15
Arizona ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%N/A N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%87.50%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%N/A 0.00%0.00%0.00%0.00%N/A N/A N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%80.00%100.00%100.00%100.00%100.00%87.50%100.00%77.78%57.14%66.67%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 93.75%91.30%100.00%100.00%87.50%86.67%88.89%89.47%90.91%88.24%93.33%81.25%
Difference - Nonaffiliates less 272 Affiliates -6.25%11.30%0.00%0.00%-12.50%-13.33%1.39%-10.53%13.13%31.10%26.66%-18.75%Parity - Nonaffiliates / 272 Affiliates -0.99 -1.35 N/A N/A -0.78 -0.69 -1.07 -0.93 -1.49 -1.85 -1.54 -0.40Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.45 -1.32 -1.98 -2.08 -1.24 -1.90 -2.33 -2.33 -2.16 -1.81 -2.02 -1.84
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%N/A N/A 100.00%N/A 100.00%N/A 100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A 100.00%100.00%50.00%100.00%50.00%50.00%100.00%100.00%100.00%100.00%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 87.25%90.84%80.22%86.61%86.73%84.43%81.87%81.13%83.06%79.67%79.03%81.54%
Difference - Nonaffiliates less 272 Affiliates N/A -9.16%-19.78%36.61%-13.27%34.43%31.87%-18.87%-16.94%-20.33%-20.97%81.54%
Parity - Nonaffiliates / 272 Affiliates N/A -0.82 -0.89 -1.62 -0.94 -1.48 -1.77 -0.60 -0.71 -0.89 -0.36 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 91.67%85.37%89.58%80.00%88.64%71.79%64.29%73.44%76.92%65.38%65.96%77.94%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates81.25%77.18%74.47%73.24%73.41%65.90%62.39%67.34%68.97%67.24%65.94%69.98%
Difference - Nonaffiliates less 272 Affiliates -10.42%-8.19%-15.11%-6.76%-15.23%-5.89%-1.90%-6.10%-7.95%1.86%-0.02%-7.96%
Parity - Nonaffiliates / 272 Affiliates -0.64 -0.67 -0.32 -0.73 -0.36 -0.80 -0.93 -0.73 -0.67 -1.07 -1.00 -0.62Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.44 -1.00 -1.08 -1.00 -1.13 -1.22 -1.33 -1.10 -1.00 -1.65 -1.27 -0.83
DS3 272 Affiliates N/A 100.00%100.00%N/A N/A 100.00%66.67%100.00%N/A 100.00%N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%95.24%100.00%100.00%85.71%95.00%85.71%94.44%100.00%100.00%93.75%93.33%
Difference - Nonaffiliates less 272 Affiliates N/A -4.76%0.00%N/A N/A -5.00%19.04%-5.56%N/A 0.00%N/A -6.67%
Parity - Nonaffiliates / 272 Affiliates N/A -1.15 N/A N/A N/A -1.02 -1.39 -0.91 N/A N/A N/A -1.12
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -1.39 N/A N/A N/A N/A N/A N/A N/A
Page 9 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Arizona VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Arizona ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 1 0 1 0 0 1 1 7 2 1 0
0 0 0 0 0 0 0 0 0 0 0 0
4 4 5 3 7 6 7 9 7 9 4 7
4 5 6 6 2 2 8 13 11 16 10 14
46 44 43 43 45 46 65 82 68 69 51 37
10 11 13 20 3 3 7 9 3 8 1 0
0 0 0 0 0 0 0 0 3 0 1 0000000000000
0 0 3 0 1 0 1 1 0 0 1 2
1 1 2 3 0 4 7 3 2 4 2 5000000000000
170 152 136 113 139 130 164 234 135 114 113 91
84 50 66 69 66 102 86 141 95 100 92 698181391718272926311614
1029 1032 1027 844 674 754 917 1110 902 730 594 501
1 0 4 1 2 2 2 1 3 2 4 3000001000000
13 15 16 15 14 17 9 23 22 22 18 20
N/A 100.00%N/A 100.00%N/A N/A 100.00%100.00%100.00%100.00%100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%75.00%100.00%100.00%100.00%83.33%100.00%77.78%100.00%88.89%50.00%85.71%
N/A -25.00%N/A 0.00%N/A N/A 0.00%-22.22%0.00%-11.11%-50.00%N/AN/A -0.96 N/A N/A N/A N/A N/A -0.93 N/A -0.96 -0.71 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%50.00%100.00%100.00%62.50%53.85%54.55%75.00%90.00%71.43%N/A N/A N/A N/A 73.33%50.00%52.31%45.12%50.00%60.87%70.59%72.97%
90.00%90.91%100.00%85.00%100.00%66.67%71.43%88.89%66.67%75.00%0.00%N/A
-10.00%-9.09%0.00%35.00%0.00%-33.33%8.93%35.04%12.12%0.00%-90.00%N/A-0.83 -0.80 N/A -1.91 N/A -0.71 -1.22 -1.99 -1.23 -1.00 -0.14 N/AN/A N/A N/A N/A 26.67%16.67%19.12%43.77%16.67%14.13%-70.59%N/A
-1.71 -1.95 -2.13 -1.84 -1.61 -1.34 -1.59 -2.52 -1.34 -1.47 -0.37 N/A
N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A 100.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A 100.00%N/A 100.00%100.00%N/A N/A 100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%100.00%100.00%100.00%N/A 75.00%85.71%100.00%100.00%75.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
85.29%75.66%87.50%75.22%80.58%65.38%69.51%58.55%76.30%75.44%88.50%78.02%
85.29%-24.34%-12.50%-24.78%N/A -9.62%-16.20%-41.45%-23.70%0.44%-11.50%-21.98%
N/A -0.86 -0.84 -0.50 N/A -0.82 -0.57 -0.34 -0.67 -1.01 -0.86 -0.33N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
79.76%66.00%78.79%84.06%69.70%58.82%70.93%46.81%55.79%52.00%76.09%76.81%N/A N/A N/A N/A 64.71%55.56%74.17%48.28%53.85%58.06%68.75%57.14%68.22%63.76%69.81%64.22%64.09%56.90%55.62%44.14%52.66%54.38%71.38%79.64%
-11.54%-2.24%-8.98%-19.84%-5.61%-1.92%-15.31%-2.67%-3.13%2.38%-4.71%2.83%
-0.39 -0.92 -0.58 -0.05 -0.76 -0.90 -0.25 -0.84 -0.84 -1.12 -0.66 -1.19N/A N/A N/A N/A -0.62%1.34%-18.55%-4.14%-1.19%-3.68%2.63%22.50%-1.28 -0.81 -1.16 -0.79 -0.99 -1.03 -0.48 -0.88 -0.97 -0.89 -1.08 -1.62
100.00%N/A 100.00%100.00%100.00%0.00%100.00%100.00%100.00%100.00%100.00%66.67%N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A100.00%93.33%100.00%100.00%100.00%70.59%100.00%91.30%86.36%90.91%100.00%90.00%
0.00%N/A 0.00%0.00%0.00%70.59%0.00%-8.70%-13.64%-9.09%0.00%23.33%
N/A N/A N/A N/A N/A N/A N/A -1.05 -0.75 -0.95 N/A -1.49
N/A N/A N/A N/A N/A -29.41%N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A -0.82 N/A N/A N/A N/A N/A N/A
Page 10 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Arizona VolumesFG_D272 272 Affiliates 5 1 1 0 1 1 1 2 0 0 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 6 8 4 8 6 1 4 4 5 10 3 6
FRAMRLY272 272 Affiliates 3 5 1 3 4 4 16 2 9 7 3 6
FRAMRLY272 BOC & Other Affiliates 44 29 44 57 55 47 60 54 54 41 48 33
FRAMRLY272 Nonaffiliates 16 23 13 15 8 15 18 19 22 17 15 16
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 1 0 0 2 0 1 0 2 1 1 1
DS0 272 Affiliates 0 3 1 2 1 2 6 4 3 1 5 2DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 149 131 182 127 113 167 171 159 183 182 124 130
DS1 272 Affiliates 24 41 48 45 44 39 56 64 52 52 47 68DS1BOC & Other Affiliates 51 35 55 71 47 61 98 60 42 57 38 10
DS1 Nonaffiliates 928 837 995 994 959 1044 1590 1243 1041 989 831 816
DS3 272 Affiliates 0 1 2 0 0 3 3 5 0 1 0 1DS3BOC & Other Affiliates 0 0 1 0 3 0 0 0 0 0 0 0
DS3 Nonaffiliates 19 21 16 13 14 20 14 18 13 12 16 15
Arizona ResultsFG_D272 272 Affiliates 0.44 0.15 1.09 N/A 0.22 0.27 0.04 0.10 N/A N/A N/A 1.40
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.32 1.16 1.00 1.27 0.59 0.53 0.34 1.31 0.55 0.59 0.47 1.26
Difference - Nonaffiliates less 272 Affiliates -0.12 1.01 -0.09 N/A 0.37 0.26 0.30 1.21 N/A N/A N/A -0.14Parity - Nonaffiliates / 272 Affiliates -1.25 N/A N/A N/A N/A N/A N/A 1.26 N/A N/A N/A -1.07
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.20 1.44 1.30 0.46 0.34 1.40 2.21 1.22 3.11 4.14 2.24 1.35FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.53 1.28 1.03 1.13 1.55 1.35 1.45 1.26 1.39 2.02 1.41 1.54
Difference - Nonaffiliates less 272 Affiliates 1.33 -0.16 -0.27 0.67 1.21 -0.05 -0.76 0.04 -1.72 -2.12 -0.83 0.19Parity - Nonaffiliates / 272 Affiliates 0.67 -1.19 N/A -0.14 -0.88 -1.10 -1.54 -1.38 -1.73 -2.24 -1.34 -0.65Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.48 -1.88 -2.20 -2.18 -1.55 -2.21 -2.34 -2.37 -2.82 -1.96 -2.24 -2.11
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 0.07 N/A N/A 1.47 N/A 2.13 N/A 0.18 2.46 0.39 3.21
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A 1.36 3.03 2.55 1.11 3.19 14.24 1.52 1.34 0.42 1.49 5.43DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 2.18 2.07 2.39 2.09 2.22 3.47 2.45 2.39 2.51 2.48 2.30 2.24
Difference - Nonaffiliates less 272 Affiliates N/A 0.71 -0.64 -0.46 1.11 0.28 -11.79 0.87 1.17 2.06 0.81 -3.19
Parity - Nonaffiliates / 272 Affiliates N/A -0.87 N/A -1.17 N/A -1.40 -1.75 -0.80 -0.82 N/A -0.30 -9.59Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 1.41 2.13 2.01 2.38 1.49 3.00 3.32 3.20 2.56 3.36 3.14 2.48DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates2.51 2.53 3.12 3.17 3.14 3.54 4.20 3.40 3.33 3.49 3.46 3.31
Difference - Nonaffiliates less 272 Affiliates 1.10 0.40 1.11 0.79 1.65 0.54 0.88 0.20 0.77 0.13 0.32 0.83
Parity - Nonaffiliates / 272 Affiliates -0.41 -0.59 -0.22 -0.60 0.01 -0.50 -0.66 -0.86 -0.75 -0.98 -0.69 -0.52Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.41 -0.88 -1.22 -1.16 -0.74 -1.03 -1.29 -1.13 -1.20 -1.35 -1.24 -0.73
DS3 272 Affiliates N/A 0.42 0.18 N/A N/A 1.04 2.03 0.52 N/A 3.20 N/A 0.02DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates1.07 1.12 1.00 1.04 3.04 1.15 2.10 1.26 0.45 1.23 1.12 1.35
Difference - Nonaffiliates less 272 Affiliates N/A 0.70 0.82 N/A N/A 0.11 0.07 0.74 N/A -1.97 N/A 1.33
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.69 N/A N/A -1.01 -1.02 -0.94 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -1.13 N/A N/A N/A N/A N/A N/A N/A
Page 11 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Arizona VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Arizona ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 1 0 1 0 0 1 1 7 2 1 0
0 0 0 0 0 0 0 0 0 0 0 0
4 4 5 3 7 6 7 9 7 9 4 7
4 5 6 6 2 2 8 13 11 16 10 14
46 44 43 43 45 46 65 82 68 69 51 37
10 11 13 20 3 3 7 9 3 8 1 0
0 0 0 0 0 0 0 0 3 0 1 0000000000000
0 0 3 0 1 0 1 1 0 0 1 2
1 1 2 3 0 4 7 3 2 4 2 5000000000000
170 152 136 113 139 130 164 234 135 114 113 91
84 50 66 69 66 102 86 141 95 100 92 698181391718272926311614
1029 1032 1027 844 674 754 917 1110 902 730 594 501
1 0 4 1 2 2 2 1 3 2 4 3000001000000
13 15 16 15 14 17 9 23 22 22 18 20
N/A 1.19 N/A 0.08 N/A N/A 0.03 0.24 1.25 1.31 0.29 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.54 1.50 2.14 0.41 0.40 1.15 0.47 2.05 0.56 1.48 6.00 1.50
N/A 0.31 N/A 0.33 N/A N/A 0.44 1.81 -0.69 0.17 5.71 N/AN/A N/A N/A N/A N/A N/A N/A N/A -1.81 -0.73 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.08 1.20 1.24 3.17 1.40 1.55 3.20 7.01 3.24 4.07 2.40 3.05N/A N/A N/A N/A 3.54 5.01 4.30 10.51 5.20 4.33 4.04 3.03
2.06 1.26 1.29 2.04 0.52 3.21 6.55 2.07 18.18 3.05 5.19 N/A
0.98 0.06 0.05 -1.13 -0.88 1.66 3.35 -4.94 14.94 -1.02 2.79 N/A-0.17 -0.88 -0.84 -1.67 -1.24 -0.45 -0.22 -1.93 -0.48 -1.29 -0.19 N/AN/A N/A N/A N/A -3.02 -1.80 2.25 -8.44 12.98 -1.28 1.15 N/A
-1.74 -2.21 -1.95 -2.41 -1.66 -1.38 -0.15 -1.85 0.01 -1.49 -0.43 N/A
N/A N/A N/A N/A N/A N/A N/A N/A 0.33 N/A 0.17 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.48 N/A 0.09 N/A 0.46 0.09 N/A N/A 1.04 0.24
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.87 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.13 0.02 1.12 1.29 N/A 2.33 2.29 1.38 2.33 1.30 0.56 1.26N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
2.33 3.04 2.09 2.49 4.02 3.57 3.55 5.48 3.35 3.01 2.02 2.28
-4.80 3.02 0.97 1.20 N/A 1.24 1.26 4.10 1.02 1.71 1.46 1.02
N/A N/A -0.71 -0.76 N/A -0.78 -0.62 -0.31 -1.09 -0.78 -0.50 -0.43N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
3.16 3.29 3.02 2.29 3.26 4.10 3.19 7.09 5.26 5.29 3.23 3.18N/A N/A N/A N/A 3.10 3.47 3.59 7.52 6.40 5.12 3.31 3.173.56 4.23 3.39 3.59 4.11 4.32 4.56 7.34 5.31 4.49 3.11 2.53
0.40 0.94 0.37 1.30 0.85 0.22 1.37 0.25 0.05 -0.80 -0.12 -0.65
-0.71 -0.63 -0.69 -0.16 -0.70 -0.76 -0.22 -0.87 -0.99 -1.29 -1.18 -1.30N/A N/A N/A N/A 1.01 0.85 0.97 -0.18 -1.09 -0.63 -0.20 -0.64-1.36 -1.01 -1.15 -0.77 -0.81 -0.77 -0.74 -1.05 -1.21 -1.11 -1.13 -1.24
0.09 N/A 0.52 0.05 1.55 6.19 2.15 3.41 2.19 2.42 1.06 2.02N/A N/A N/A N/A N/A 0.25 N/A N/A N/A N/A N/A N/A1.12 1.09 1.58 0.59 0.53 3.15 1.11 1.54 1.50 1.36 1.13 2.46
1.03 N/A 1.06 0.54 -1.02 -3.04 -1.04 -1.87 -0.69 -1.06 0.07 0.44
N/A N/A 0.26 N/A -1.44 -2.58 -1.78 N/A -1.31 -1.83 -0.78 -1.30
N/A N/A N/A N/A N/A 2.90 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A -3.26 N/A N/A N/A N/A N/A N/A
Page 12 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Arizona VolumesFG_D272 272 Affiliates 375 375 379 389 406 400 407 416 446 447 466 466
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 14089 13947 13982 13867 13437 13302 13195 13084 12857 12581 12249 12064
FRAMRLY272 272 Affiliates 310 322 344 347 353 358 362 354 349 359 372 350
FRAMRLY272 BOC & Other Affiliates 1021 1023 1000 1003 995 1003 996 997 996 987 986 997
FRAMRLY272 Nonaffiliates 1291 1310 1327 1338 1357 1352 1381 1353 1357 1309 1297 1251
OCN_272 272 Affiliates 21 22 23 24 25 25 27 27 27 29 29 29OCN_272 BOC & Other Affiliates 1 1 1 1 1 1 1 1 1 1 1 1
OCN_272 Nonaffiliates 352 366 368 368 368 371 374 371 379 380 396 396
DS0 272 Affiliates 127 135 140 141 146 150 112 98 94 89 88 90DS0BOC & Other Affiliates 12 12 12 12 12 12 12 0 0 0 0 0
DS0 Nonaffiliates 8204 8333 8355 8209 8162 7742 7712 7559 7472 7294 7216 7155
DS1 272 Affiliates 1285 1372 1452 1508 1620 1653 1739 1817 1926 2026 2100 2165DS1BOC & Other Affiliates 1354 1355 1361 1355 1353 1344 1334 1339 1332 1287 1245 393
DS1 Nonaffiliates 41168 41251 40743 40574 40348 39715 39851 38203 38359 38123 38319 38355
DS3 272 Affiliates 111 111 110 113 115 119 130 128 129 129 136 138DS3BOC & Other Affiliates 60 60 60 60 58 57 57 57 57 57 57 52
DS3 Nonaffiliates 3165 3183 3192 3209 3241 3244 3225 3217 3197 3192 3198 3199
Arizona ResultsFG_D272 272 Affiliates 1.33%0.27%0.26%0.00%0.25%0.25%0.25%0.48%0.00%0.00%0.00%0.43%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.04%0.06%0.03%0.06%0.04%0.01%0.03%0.03%0.04%0.08%0.02%0.05%
Difference - Nonaffiliates less 272 Affiliates -1.29%-0.21%-0.23%0.06%-0.21%-0.24%-0.22%-0.45%0.04%0.08%0.02%-0.38%Parity - Nonaffiliates / 272 Affiliates -1.50 -1.18 -1.20 -0.95 -1.19 -1.22 -1.20 -1.30 -0.97 -0.91 -1.00 -1.29
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.97%1.55%0.29%0.86%1.13%1.12%4.42%0.56%2.58%1.95%0.81%1.71%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.24%1.76%0.98%1.12%0.59%1.11%1.30%1.40%1.62%1.30%1.16%1.28%
Difference - Nonaffiliates less 272 Affiliates 0.27%0.21%0.69%0.26%-0.54%-0.01%-3.12%0.84%-0.96%-0.65%0.35%-0.43%Parity - Nonaffiliates / 272 Affiliates -0.92 -0.95 -0.66 -0.91 -1.23 -1.00 -1.69 -0.65 -1.27 -1.21 -0.86 -1.15Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.98 -1.42 -2.08 -2.28 -2.40 -2.10 -2.29 -2.15 -2.09 -1.92 -2.10 -1.72
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.27%0.00%0.00%0.54%0.00%0.27%0.00%0.53%0.26%0.25%0.25%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.27%0.00%0.00%0.54%0.00%0.27%0.00%0.53%0.26%0.25%0.25%
Parity - Nonaffiliates / 272 Affiliates N/A -1.07 N/A N/A -0.99 N/A -1.06 N/A -0.99 -1.06 -1.06 -1.06Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.12 N/A N/A -1.08 N/A -1.12 N/A -1.08 -1.12 -1.12 -1.12
DS0 272 Affiliates 0.00%2.22%0.71%1.42%0.68%1.33%5.36%4.08%3.19%1.12%5.68%2.22%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.82%1.57%2.18%1.55%1.38%2.16%2.22%2.10%2.45%2.50%1.72%1.82%
Difference - Nonaffiliates less 272 Affiliates 1.82%-0.65%1.47%0.13%0.70%0.83%-3.14%-1.98%-0.74%1.38%-3.96%-0.40%
Parity - Nonaffiliates / 272 Affiliates -0.60 -1.12 -0.72 -1.00 -0.85 -0.85 -1.34 -1.23 -1.09 -0.82 -1.37 -1.06Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.94 -0.95 -0.93 -0.95 -0.96 -0.93 -0.93 N/A N/A N/A N/A N/A
DS1 272 Affiliates 1.87%2.99%3.31%2.98%2.72%2.36%3.22%3.52%2.70%2.57%2.24%3.14%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates2.25%2.03%2.44%2.45%2.38%2.63%3.99%3.25%2.71%2.59%2.17%2.13%
Difference - Nonaffiliates less 272 Affiliates 0.38%-0.96%-0.87%-0.53%-0.34%0.27%0.77%-0.27%0.01%0.02%-0.07%-1.01%
Parity - Nonaffiliates / 272 Affiliates -0.77 -1.48 -1.42 -1.28 -1.19 -0.84 -0.59 -1.14 -0.99 -0.98 -1.05 -1.61Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.67 -1.29 -1.69 -2.05 -1.50 -1.77 -2.07 -1.50 -1.21 -1.73 -1.41 -1.12
DS3 272 Affiliates 0.00%0.90%1.82%0.00%0.00%2.52%2.31%3.91%0.00%0.78%0.00%0.72%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.60%0.66%0.50%0.41%0.43%0.62%0.43%0.56%0.41%0.38%0.50%0.47%
Difference - Nonaffiliates less 272 Affiliates 0.60%-0.24%-1.32%0.41%0.43%-1.90%-1.88%-3.35%0.41%-0.40%0.50%-0.25%
Parity - Nonaffiliates / 272 Affiliates -0.84 -1.06 -1.24 -0.89 -0.88 -1.30 -1.32 -1.45 -0.87 -1.12 -0.84 -1.08
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.91 -0.90 -1.16 -0.94 -1.38 -0.91 -0.94 -0.92 -0.95 -0.95 -0.93 -0.94
Page 13 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthArizona
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Arizona VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Arizona ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
466 475 482 363 386 386 387 412 412 414 418 434
0 0 0 0 0 0 0 0 0 0 0 0
11813 11684 11433 11134 10184 10088 9840 9439 9272 9183 9184 9081
343 338 345 349 158 183 209 377 396 386 391 412
1011 1023 1025 1028 1029 1027 1014 1036 1502 1481 1469 1459
1238 1283 1254 1263 394 384 376 374 359 358 350 345
33 33 34 35 34 35 35 41 41 44 45 471111111126262626
414 421 428 443 491 497 498 496 383 381 381 391
92 94 94 95 109 109 110 106 105 107 107 105000000001111
7167 7123 7004 6959 4926 4857 4766 4709 4598 4525 4382 4282
2262 2355 2432 2511 2586 2663 2754 2898 2984 3078 3176 3260377375379378415414413410542537533521
38740 39131 39513 40005 29628 29837 30102 30274 30300 30286 30372 30346
141 144 142 146 193 203 210 223 233 243 265 2711155555558888
3181 3179 3216 3205 2698 2691 2698 2696 2686 2675 2678 2678
0.00%0.21%0.00%0.28%0.00%0.00%0.26%0.24%1.70%0.48%0.24%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.03%0.03%0.04%0.03%0.07%0.06%0.07%0.10%0.08%0.10%0.04%0.08%
0.03%-0.18%0.04%-0.25%0.07%0.06%-0.19%-0.14%-1.62%-0.38%-0.20%0.08%-0.98 -1.19 -0.96 -1.21 -0.94 -0.95 -1.17 -1.14 -1.58 -1.26 -1.19 -0.92
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.17%1.48%1.74%1.72%1.27%1.09%3.83%3.45%2.78%4.15%2.56%3.40%N/A N/A N/A N/A 4.37%4.48%6.41%7.92%4.53%4.66%3.47%2.54%
0.81%0.86%1.04%1.58%0.76%0.78%1.86%2.41%0.84%2.23%0.29%0.00%
-0.36%-0.62%-0.70%-0.14%-0.51%-0.31%-1.97%-1.04%-1.94%-1.92%-2.27%-3.40%-1.15 -1.23 -1.24 -1.05 -1.18 -1.12 -1.44 -1.29 -1.60 -1.48 -1.72 -1.95N/A N/A N/A N/A -3.61%-3.70%-4.55%-5.51%-3.69%-2.43%-3.18%-2.54%
-2.14 -2.09 -2.01 -1.84 -2.10 -2.11 -2.14 -2.25 -2.12 -1.72 -2.08 -2.00
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%7.32%0.00%2.22%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.00%0.70%0.00%0.20%0.00%0.20%0.20%0.00%0.00%0.26%0.51%
0.00%0.00%0.70%0.00%0.20%0.00%0.20%0.20%-7.32%0.00%-1.96%0.51%
N/A N/A -0.93 N/A -1.07 N/A -1.06 -1.05 -1.63 N/A -1.31 -0.93N/A N/A N/A N/A 0.20%0.00%0.20%0.20%0.00%0.00%0.26%0.51%
N/A N/A -1.07 N/A -1.12 N/A -1.12 -1.12 N/A N/A -1.07 -0.99
1.09%1.06%2.13%3.16%0.00%3.67%6.36%2.83%1.90%3.74%1.87%4.76%N/A N/A N/A N/A N/A N/A N/A N/A 0.00%0.00%0.00%0.00%
2.37%2.13%1.94%1.62%2.82%2.68%3.44%4.97%2.94%2.52%2.58%2.13%
1.28%1.07%-0.19%-1.54%2.82%-0.99%-2.92%2.14%1.04%-1.22%0.71%-2.63%
-0.83 -0.85 -1.03 -1.20 -0.52 -1.13 -1.29 -0.77 -0.87 -1.15 -0.91 -1.29N/A N/A N/A N/A N/A N/A N/A N/A 2.94%2.52%2.58%2.13%
N/A N/A N/A N/A N/A N/A N/A N/A -1.00 -1.00 -1.00 -1.00
3.71%2.12%2.71%2.75%2.55%3.83%3.12%4.87%3.18%3.25%2.90%2.12%N/A N/A N/A N/A 4.10%4.35%6.54%7.07%4.80%5.77%3.00%2.69%2.66%2.64%2.60%2.11%2.27%2.53%3.05%3.67%2.98%2.41%1.96%1.65%
-1.05%0.52%-0.11%-0.64%-0.28%-1.30%-0.07%-1.20%-0.20%-0.84%-0.94%-0.47%
-1.60 -0.61 -1.08 -1.44 -1.20 -1.78 -1.05 -1.67 -1.14 -1.58 -1.70 -1.41N/A N/A N/A N/A -1.83%-1.82%-3.49%-3.40%-1.82%-3.36%-1.04%-1.04%-0.86 -1.45 -1.21 -1.08 -1.43 -1.42 -1.66 -1.62 -1.46 -1.77 -1.33 -1.34
0.71%0.00%2.82%0.68%1.04%0.99%0.95%0.45%1.29%0.82%1.51%1.11%N/A N/A N/A N/A 0.00%20.00%0.00%0.00%0.00%0.00%0.00%0.00%0.41%0.47%0.50%0.47%0.52%0.63%0.33%0.85%0.82%0.82%0.67%0.75%
-0.30%0.47%-2.32%-0.21%-0.52%-0.36%-0.62%0.40%-0.47%0.00%-0.84%-0.36%
-1.10 -0.84 -1.38 -1.07 -1.19 -1.13 -1.24 -0.85 -1.16 -1.00 -1.29 -1.15
N/A N/A N/A N/A 0.52%-19.37%0.33%0.85%0.82%0.82%0.67%0.75%-1.01 -1.01 -1.01 -1.01 -1.01 -1.29 -1.02 -1.00 -0.99 -0.99 -1.00 -1.00
Page 14 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Colorado VolumesSIMPLE_AGG 272 Affiliates 26584 31329 22817 18829 16134 14242 9268 8836 7071 7957 4823 6552
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 13363 11651 13948 10550 8877 8819 8825 5573 6875 5152 3820 3983
Colorado Results
SIMPLE_AGG 272 Affiliates 99.14%99.85%99.81%99.84%99.89%99.53%99.90%99.66%99.75%99.79%99.67%99.91%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 99.09%99.81%99.91%99.78%99.95%99.78%99.91%99.95%99.97%99.92%99.92%99.90%Difference - Nonaffiliates less 272 Affiliates -0.05%-0.04%0.10%-0.06%0.06%0.25%0.01%0.29%0.22%0.13%0.25%-0.01%
Parity - Nonaffiliates / 272 Affiliates -0.88 -0.79 -1.48 -0.75 -1.33 -1.64 -1.03 -1.67 -1.61 -1.38 -1.47 -0.97
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Colorado Volumes
COMPLEXBUS272 Affiliates 275 256 388 543 538 714 261 578 175 663 251 159COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 303 351 314 328 144 187 33 245 123 160 118 27
Colorado ResultsCOMPLEXBUS272 Affiliates 100.00%100.00%99.74%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%100.00%99.39%97.92%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.26%-0.61%-2.08%0.00%0.00%0.00%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.25 -0.45 0.55 N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 15 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Colorado VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Colorado Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Colorado Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Colorado ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
4361 4006 4533 2952 2532 2345 2365 1943 2007 1963 5038 1651
0 0 0 0 0 0 0 0 0 0 0 0
3511 4110 3983 3637 3128 3128 2533 4217 2694 3627 3345 3054
99.93%99.73%99.49%98.92%99.92%99.66%99.96%100.00%99.90%100.00%99.96%99.94%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.89%99.93%99.52%99.18%99.71%99.87%99.76%99.79%100.00%100.00%99.97%100.00%-0.04%0.20%0.03%0.26%-0.21%0.21%-0.20%-0.21%0.10%0.00%0.01%0.06%
-0.82 -1.40 -1.05 -1.23 0.69 -1.81 1.01 N/A -1.65 N/A -1.13 -1.49
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
231 61 314 123 70 250 149 164 66 247 204 231000000000000
61 140 10 50 81 144 56 95 157 5 286 87
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 16 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Colorado VolumesFG_D272 272 Affiliates 0 0 11 0 0 12 3 10 53 3 2 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 49 81 25 83 46 37 45 30 15 15 49 30
FRAMRLY272 272 Affiliates 16 19 25 13 14 21 20 16 22 8 4 10
FRAMRLY272 BOC & Other Affiliates 0 0 0 1 1 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 47 77 65 52 53 56 51 62 55 59 72 70
OCN_272 272 Affiliates 0 0 0 0 0 0 1 4 1 1 0 5OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 2 3 2 2 6 1 2 6 4 9 3
DS0 272 Affiliates 15 13 9 7 28 12 31 6 17 11 5 4DS0BOC & Other Affiliates 0 0 0 0 0 1 0 0 0 0 0 0
DS0 Nonaffiliates 195 258 269 345 232 226 198 195 235 192 169 125
DS1 272 Affiliates 92 85 131 131 98 144 140 142 151 103 84 95DS1BOC & Other Affiliates 2 0 0 8 2 0 2 0 116 93 118 19
DS1 Nonaffiliates 1153 1170 1686 1568 1311 1569 1369 1333 1073 1074 1120 1191
DS3 272 Affiliates 3 5 6 1 6 10 7 6 9 11 4 7DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 17 40 34 28 14 78 41 60 48 26 35 36
Colorado ResultsFG_D272 272 Affiliates N/A N/A 100.00%N/A N/A 100.00%100.00%90.00%98.11%100.00%100.00%N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%95.56%100.00%100.00%100.00%100.00%96.67%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A N/A 0.00%-4.44%10.00%1.89%0.00%0.00%N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -1.00 -1.55 -1.29 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 93.75%100.00%88.00%92.31%92.86%100.00%95.00%56.25%100.00%100.00%75.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 89.36%83.12%81.54%88.46%84.91%80.36%94.12%90.32%89.09%86.44%83.33%88.57%
Difference - Nonaffiliates less 272 Affiliates -4.39%-16.88%-6.46%-3.85%-7.95%-19.64%-0.88%34.07%-10.91%-13.56%8.33%-11.43%Parity - Nonaffiliates / 272 Affiliates -0.76 0.28 -0.58 -0.86 -0.59 0.41 -1.03 -2.49 -0.01 -0.36 -1.23 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A -0.97 -0.93 N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%100.00%0.00%100.00%N/A 20.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%100.00%100.00%0.00%0.00%100.00%100.00%50.00%50.00%100.00%33.33%66.67%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 0.00%-50.00%50.00%0.00%N/A 46.67%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -0.40 N/A N/A N/A -1.97Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 93.33%100.00%100.00%100.00%89.29%100.00%100.00%100.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 96.92%97.67%98.14%98.55%99.57%96.90%98.99%97.44%97.87%97.92%98.82%97.60%
Difference - Nonaffiliates less 272 Affiliates 3.59%-2.33%-1.86%-1.45%10.28%-3.10%-1.01%-2.56%-2.13%-2.08%-1.18%-2.40%
Parity - Nonaffiliates / 272 Affiliates -1.27 -0.85 -0.94 -0.99 -1.83 -0.80 -0.87 -0.95 -0.81 -0.90 -1.06 -1.01Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A -1.04 N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 91.30%94.12%93.13%91.60%85.71%91.67%91.43%91.55%93.38%92.23%94.05%93.68%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates88.81%92.48%92.59%92.28%92.52%93.88%95.18%91.07%94.41%94.32%95.36%95.30%
Difference - Nonaffiliates less 272 Affiliates -2.49%-1.64%-0.54%0.68%6.81%2.21%3.75%-0.48%1.03%2.09%1.31%1.62%
Parity - Nonaffiliates / 272 Affiliates -0.81 -0.86 -0.95 -1.07 -1.50 -1.25 -1.41 -0.96 -1.13 -1.20 -1.13 -1.17Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.93 N/A N/A -0.83 -0.96 N/A -0.98 N/A -0.15 -0.24 -0.23 -0.76
DS3 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%85.71%33.33%55.56%81.82%100.00%71.43%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates88.24%92.50%82.35%92.86%92.86%100.00%100.00%96.67%85.42%100.00%97.14%86.11%
Difference - Nonaffiliates less 272 Affiliates -11.76%-7.50%-17.65%-7.14%-7.14%0.00%14.29%63.34%29.86%18.18%-2.86%14.68%
Parity - Nonaffiliates / 272 Affiliates -0.81 -0.78 -0.38 -1.07 -0.81 N/A -1.61 -2.91 -2.01 -1.80 -1.06 -1.48
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 17 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Colorado VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Colorado ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 28 8 0 3 4 12 0 21 12 26 7
0 0 0 0 0 0 0 0 0 0 0 0
23 72 40 32 9 29 26 30 24 11 69 15
12 12 25 20 53 43 19 15 12 9 14 15
0 1 5 3 0 1 0 0 0 0 0 0
79 70 81 66 85 94 83 83 57 69 77 49
4 6 6 4 3 8 1 1 4 2 10 2000010000000
8 8 5 5 2 4 2 11 5 9 10 11
6 61 15 72 11 31 25 7 35 28 18 17003000000000
170 194 213 189 127 217 283 169 174 131 136 131
127 134 142 102 125 139 127 146 145 136 155 1262648363029000000
1064 1140 1277 1106 1346 1215 1218 1534 1090 1156 1063 1110
4 19 6 8 58 53 23 0 11 39 16 30036241000000
23 55 61 40 49 49 43 62 43 73 39 36
100.00%100.00%100.00%N/A 33.33%100.00%91.67%N/A 100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
95.65%100.00%100.00%100.00%100.00%100.00%96.15%100.00%100.00%100.00%100.00%100.00%
-4.35%0.00%0.00%N/A 66.67%0.00%4.48%N/A 0.00%0.00%0.00%0.00%-1.09 N/A N/A N/A -2.29 N/A -1.28 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%75.00%88.00%70.00%41.51%76.74%78.95%80.00%83.33%77.78%64.29%93.33%N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A
0.00%81.43%88.89%87.88%82.35%82.98%87.95%92.77%91.23%92.75%88.31%85.71%
0.00%6.43%0.89%17.88%40.84%6.24%9.00%12.77%7.90%14.97%24.02%-7.62%N/A -1.29 -1.07 -1.93 -3.88 -1.49 -1.53 -1.69 -1.41 -1.62 -2.05 -0.59N/A N/A N/A N/A N/A -17.02%N/A N/A N/A N/A N/A N/A
N/A -0.89 -0.64 -0.76 N/A -0.90 N/A N/A N/A N/A N/A N/A
50.00%83.33%100.00%50.00%33.33%37.50%100.00%100.00%100.00%50.00%80.00%50.00%N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A
37.50%62.50%80.00%80.00%50.00%75.00%100.00%90.91%40.00%88.89%60.00%90.91%
-12.50%-20.83%-20.00%30.00%16.67%37.50%0.00%-9.09%-60.00%38.89%-20.00%40.91%
-0.87 -0.58 -0.57 -1.54 -1.24 -1.77 N/A -1.10 0.04 -1.60 -0.55 -1.65N/A N/A N/A N/A -50.00%N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A -0.80 N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%93.33%98.61%90.91%96.77%96.00%100.00%100.00%96.43%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
98.82%98.97%98.59%98.94%100.00%98.62%100.00%97.04%98.85%95.42%99.26%99.24%
-1.18%-1.03%5.26%0.33%9.09%1.85%4.00%-2.96%-1.15%-1.01%-0.74%-0.76%
-1.05 -0.71 -1.39 -1.10 -1.61 -1.27 -1.49 -0.91 -0.81 -0.96 -1.03 -1.04N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A -1.06 N/A N/A N/A N/A N/A N/A N/A N/A N/A
96.85%95.52%90.14%93.14%96.00%92.81%93.70%90.41%93.10%93.38%92.26%92.86%N/A N/A N/A N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A94.64%95.53%94.05%94.67%93.98%93.83%92.94%92.96%91.74%93.08%93.32%92.70%
-2.21%0.01%3.91%1.53%-2.02%1.02%-0.76%2.55%-1.36%-0.30%1.06%-0.16%
-0.71 -1.00 -1.40 -1.16 -0.76 -1.12 -0.93 -1.27 -0.86 -0.98 -1.12 -1.00N/A N/A N/A N/A -6.02%-6.17%N/A N/A N/A N/A N/A N/A-0.67 -0.55 0.46 N/A -0.97 -0.84 N/A N/A N/A N/A N/A N/A
100.00%94.74%66.67%87.50%46.55%26.42%47.83%N/A 81.82%82.05%100.00%66.67%N/A N/A N/A N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A91.30%98.18%86.89%97.50%91.84%91.84%90.70%91.94%97.67%90.41%97.44%94.44%
-8.70%3.44%20.22%10.00%45.29%65.42%42.87%N/A 15.85%8.36%-2.56%27.77%
-0.81 -1.35 -1.61 -1.47 -3.84 -5.55 -3.02 N/A -1.74 -1.67 -0.82 -1.60
N/A N/A N/A N/A -8.16%-8.16%N/A N/A N/A N/A N/A N/AN/A N/A 0.40 -1.14 -0.80 -1.02 N/A N/A N/A N/A N/A N/A
Page 18 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Colorado VolumesFG_D272 272 Affiliates 6 9 27 21 13 16 13 3 54 11 1 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 28 15 23 17 22 13 22 15 14 19 14 8
FRAMRLY272 272 Affiliates 8 4 19 1 5 3 1 1 2 2 0 0
FRAMRLY272 BOC & Other Affiliates 59 72 137 77 98 110 148 116 41 74 88 85
FRAMRLY272 Nonaffiliates 3 2 4 3 3 2 2 4 4 22 9 4
OCN_272 272 Affiliates 1 2 3 0 1 0 0 1 2 0 0 1OCN_272 BOC & Other Affiliates 0 1 1 4 0 0 0 2 0 0 0 0
OCN_272 Nonaffiliates 7 0 3 3 4 5 1 0 3 3 7 2
DS0 272 Affiliates 14 42 16 7 10 10 3 3 6 5 0 3DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 65 96 77 166 88 94 69 64 345 127 60 37
DS1 272 Affiliates 102 107 119 129 136 133 148 133 180 102 86 88DS1BOC & Other Affiliates 82 11 4 26 1 14 7 4 5 6 4 8
DS1 Nonaffiliates 1158 935 960 1085 987 1047 1199 1181 1791 946 979 1083
DS3 272 Affiliates 8 14 17 19 23 17 25 11 16 27 14 13DS3BOC & Other Affiliates 4 4 4 10 8 3 8 2 3 5 7 1
DS3 Nonaffiliates 43 64 55 73 46 58 72 61 118 55 48 46
Colorado ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%100.00%92.31%100.00%100.00%33.33%96.30%100.00%100.00%100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%93.33%95.65%100.00%100.00%100.00%95.45%100.00%100.00%94.74%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-6.67%-4.35%0.00%7.69%0.00%-4.55%66.67%3.70%-5.26%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A -0.73 -0.57 N/A -1.50 N/A -0.73 -2.36 -1.40 -0.74 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%94.74%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 85.88%
FRAMRLY272 Nonaffiliates 100.00%100.00%100.00%100.00%66.67%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%5.26%0.00%-33.33%0.00%0.00%0.00%0.00%0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.26 N/A -0.46 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 14.12%
Parity - Nonaffiliates / BOC & Other Affiliates -1.44 -1.32 -1.37 -1.47 -0.51 -1.25 -1.25 -1.58 -1.57 -1.74 -1.76 -1.48
OCN_272 272 Affiliates 0.00%100.00%66.67%N/A 0.00%N/A N/A 100.00%100.00%N/A N/A 100.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 42.86%N/A 100.00%66.67%75.00%80.00%100.00%N/A 66.67%100.00%71.43%0.00%
Difference - Nonaffiliates less 272 Affiliates 42.86%N/A 33.33%N/A 75.00%N/A N/A N/A -33.33%N/A N/A -100.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.53 N/A N/A N/A N/A N/A -0.71 N/A N/A -0.37Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A -0.53 N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 92.86%95.24%100.00%85.71%100.00%100.00%100.00%100.00%100.00%80.00%N/A 100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 95.38%94.79%93.51%98.19%89.77%98.94%95.65%93.75%98.26%96.06%95.00%94.59%
Difference - Nonaffiliates less 272 Affiliates 2.52%-0.45%-6.49%12.48%-10.23%-1.06%-4.35%-6.25%-1.74%16.06%N/A -5.41%
Parity - Nonaffiliates / 272 Affiliates -1.20 -1.01 -0.41 -1.46 -0.40 -1.06 -0.98 -0.92 -0.99 -1.54 N/A -0.97Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 97.06%100.00%96.64%99.22%97.79%90.98%92.57%96.99%95.00%93.14%96.51%98.86%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 75.00%DS1 Nonaffiliates 94.47%93.26%91.04%93.36%92.91%93.70%94.50%95.68%95.70%92.81%94.79%94.37%
Difference - Nonaffiliates less 272 Affiliates -2.59%-6.74%-5.60%-5.86%-4.88%2.72%1.93%-1.31%0.70%-0.33%-1.72%-4.49%
Parity - Nonaffiliates / 272 Affiliates -0.70 -0.11 -0.40 -0.18 -0.36 -1.28 -1.23 -0.82 -1.11 -0.98 -0.83 -0.46Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 19.37%Parity - Nonaffiliates / BOC & Other Affiliates -0.29 -1.07 -0.89 -1.21 -0.98 -1.23 -1.18 -1.26 -0.94 -0.87 -1.25 -1.34
DS3 272 Affiliates 100.00%92.86%100.00%94.74%100.00%94.12%100.00%90.91%81.25%81.48%100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%DS3 Nonaffiliates 90.70%90.63%90.91%87.67%93.48%86.21%97.22%90.16%91.53%94.55%91.67%89.13%
Difference - Nonaffiliates less 272 Affiliates -9.30%-2.23%-9.09%-7.07%-6.52%-7.91%-2.78%-0.75%10.28%13.07%-8.33%-10.87%
Parity - Nonaffiliates / 272 Affiliates -0.55 -0.94 -0.23 -0.51 -0.33 -0.51 -0.62 -1.06 -1.60 -1.87 -0.37 -0.27
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 89.13%Parity - Nonaffiliates / BOC & Other Affiliates -1.42 -1.96 -0.77 -2.02 -1.29 -0.73 -2.54 -0.90 -0.84 -0.85 -1.26 N/A
Page 19 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Colorado VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Colorado ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 19 10 2 0 4 5 7 0 3 1 22
0 0 0 0 0 0 0 0 0 0 0 0
18 6 14 10 9 15 21 16 30 27 24 60
0 3 1 0 8 0 2 3 1 3 1 2
55 43 77 75 56 61 73 39 56 106 37 85
7 22 6 9 2 20 3 1 1 1 2 7
6 2 3 6 3 2 1 2 1 0 2 2000100003111
5 11 7 14 1 7 2 4 7 10 4 3
2 1 2 3 9 11 11 3 2 1 2 3000000000000
101 373 123 99 152 104 273 407 95 91 180 38
102 135 126 100 100 89 217 133 121 123 138 10103302042152542
943 992 1415 933 1189 1423 1242 1496 1306 1044 1036 1076
10 15 10 19 23 107 29 26 22 13 24 161015031801431
54 46 78 77 109 133 117 90 98 80 86 67
100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%100.00%95.45%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
88.89%83.33%100.00%100.00%77.78%80.00%95.24%75.00%93.33%96.30%100.00%98.33%
-11.11%-16.67%0.00%0.00%N/A -20.00%-4.76%-25.00%N/A -3.70%0.00%2.88%-1.03 -0.26 N/A N/A N/A -0.53 -0.94 -0.16 N/A -1.06 N/A -1.34
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%N/A 75.00%N/A 100.00%33.33%100.00%100.00%100.00%100.00%92.73%95.35%83.12%81.33%85.71%95.08%75.34%82.05%73.21%89.62%94.59%88.24%
100.00%100.00%83.33%100.00%100.00%100.00%66.67%0.00%100.00%100.00%100.00%100.00%
N/A 0.00%-16.67%N/A 25.00%N/A -33.33%-33.33%0.00%0.00%0.00%0.00%N/A N/A -1.03 N/A -1.44 N/A -0.71 -0.90 N/A N/A N/A N/A7.27%4.65%0.21%18.67%14.29%4.92%-8.67%-82.05%26.79%10.38%5.41%11.76%
-1.42 -1.51 -1.01 -1.83 -1.34 -1.54 -0.82 -0.20 -1.36 -1.21 -1.20 -1.56
83.33%100.00%100.00%83.33%100.00%50.00%100.00%100.00%0.00%N/A 100.00%50.00%N/A N/A N/A 0.00%N/A N/A N/A N/A 100.00%0.00%100.00%100.00%
60.00%54.55%71.43%50.00%100.00%85.71%50.00%50.00%57.14%80.00%50.00%100.00%
-23.33%-45.45%-28.57%-33.33%0.00%35.71%-50.00%-50.00%57.14%N/A -50.00%50.00%
-0.58 -0.40 -0.53 -0.21 N/A -1.54 -0.80 -0.46 N/A N/A -0.46 -1.67N/A N/A N/A 50.00%N/A N/A N/A N/A -42.86%80.00%-50.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A -0.29 N/A -0.71 N/A
100.00%100.00%50.00%100.00%77.78%90.91%90.91%66.67%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
98.02%98.93%92.68%96.97%98.03%81.73%93.04%99.26%93.68%95.60%97.22%94.74%
-1.98%-1.07%42.68%-3.03%20.25%-9.18%2.13%32.59%-6.32%-4.40%-2.78%-5.26%
-1.10 -1.06 -1.73 -1.02 -1.71 -0.59 -1.12 -1.44 -0.96 -1.06 -1.03 -0.97N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
97.06%96.30%94.44%92.00%95.00%96.63%92.17%91.73%92.56%92.68%88.41%89.11%N/A 100.00%33.33%N/A 85.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%94.49%96.37%92.58%90.35%92.60%91.78%94.12%91.84%90.58%92.15%91.22%91.54%
-2.57%0.07%-1.86%-1.65%-2.40%-4.85%1.95%0.11%-1.98%-0.53%2.81%2.43%
-0.70 -1.01 -0.80 -0.87 -0.76 -0.53 -1.27 -1.01 -0.81 -0.96 -1.26 -1.20N/A -3.63%59.25%N/A 7.60%-8.22%-5.88%-8.16%-9.42%-7.85%-8.78%-8.46%N/A -0.97 -1.59 N/A -1.26 -0.90 -0.97 -0.70 -0.94 -0.88 -0.89 -0.95
100.00%93.33%60.00%94.74%86.96%95.33%86.21%100.00%90.91%76.92%87.50%87.50%100.00%N/A 100.00%80.00%N/A 66.67%100.00%75.00%N/A 100.00%66.67%100.00%92.59%89.13%92.31%89.61%96.33%93.98%79.49%91.11%84.69%88.75%84.88%86.57%
-7.41%-4.20%32.31%-5.13%9.37%-1.35%-6.72%-8.89%-6.22%11.83%-2.62%-0.93%
-0.55 -0.81 -2.19 -0.65 -1.74 -0.75 -0.52 0.00 -0.58 -1.57 -0.85 -1.01
-7.41%N/A -7.69%9.61%N/A 27.31%-20.51%16.11%N/A -11.25%18.21%-13.43%-1.03 N/A -1.01 -1.32 N/A -1.60 -0.87 -1.61 N/A -0.19 -1.40 -0.95
Page 20 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Colorado VolumesFG_D272 272 Affiliates 6 9 27 19 13 16 13 3 55 11 1 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 31 15 35 18 19 15 20 14 12 21 14 7
FRAMRLY272 272 Affiliates 5 1 14 0 0 0 0 1 0 1 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 39 6 21 24 50 6 0 1 1 0
FRAMRLY272 Nonaffiliates 0 0 1 1 2 0 0 0 1 0 0 0
OCN_272 272 Affiliates 0 1 0 0 0 0 0 1 4 0 0 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 5 0 2 4 3 3 0 0 1 0 6 0
DS0 272 Affiliates 14 42 16 5 5 6 2 1 3 3 0 1DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 67 98 80 109 30 29 25 16 32 25 16 14
DS1 272 Affiliates 103 107 121 102 105 113 135 94 137 78 59 56DS1BOC & Other Affiliates 68 0 0 6 1 0 1 0 0 1 2 3
DS1 Nonaffiliates 1194 964 1020 614 512 550 514 550 576 391 443 529
DS3 272 Affiliates 6 13 13 4 7 7 7 4 10 19 7 8DS3BOC & Other Affiliates 0 0 0 0 1 0 0 1 0 0 0 0
DS3 Nonaffiliates 47 73 66 59 35 40 34 42 53 36 34 31
Colorado ResultsFG_D272 272 Affiliates 9.00 16.80 14.60 10.50 20.00 14.50 13.70 20.30 12.80 14.90 8.00 17.50
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 23.70 17.00 20.50 19.30 17.10 14.00 14.80 16.10 15.60 18.40 20.50 26.29
Difference - Nonaffiliates less 272 Affiliates 14.70 0.20 5.90 8.80 -2.90 -0.50 1.10 -4.20 2.80 3.50 12.50 8.79Parity - Nonaffiliates / 272 Affiliates 1.26 -0.91 1.26 1.26 -2.63 -1.79 -0.39 -4.47 0.04 0.15 N/A -0.28
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 8.60 9.00 9.90 N/A N/A N/A N/A 9.00 N/A 8.00 N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A 9.00 15.00 11.00 N/A N/A N/A 11.00 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A -0.90 N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.22 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.16 -0.56 -0.83 N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A 20.00 N/A N/A N/A N/A N/A 14.00 13.20 N/A N/A 3.00OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 41.40 N/A 5.50 16.70 13.00 26.00 N/A N/A 11.00 N/A 7.30 N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -2.20 N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -1.82 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 7.20 14.80 39.10 6.00 7.20 6.60 6.50 9.00 5.30 8.60 N/A 4.00DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 11.70 13.80 11.40 15.50 7.90 6.60 8.20 10.70 12.40 9.60 11.00 9.14
Difference - Nonaffiliates less 272 Affiliates 4.50 -1.00 -27.70 9.50 0.70 0.00 1.70 1.70 7.10 1.00 N/A 5.14
Parity - Nonaffiliates / 272 Affiliates 0.01 -1.20 -3.06 0.29 -0.89 -1.01 -0.80 N/A -0.20 -0.89 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 8.60 9.10 10.70 9.20 10.20 9.70 9.40 8.60 10.00 8.90 7.50 8.05DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 13.67DS1Nonaffiliates11.80 11.80 12.30 10.40 9.30 9.80 9.40 8.80 9.90 8.70 9.10 10.35
Difference - Nonaffiliates less 272 Affiliates 3.20 2.70 1.60 1.20 -0.90 0.10 0.00 0.20 -0.10 -0.20 1.60 2.30
Parity - Nonaffiliates / 272 Affiliates 1.49 0.94 -0.03 -0.24 -1.70 -0.88 -0.97 -0.80 -1.11 -1.10 -0.36 0.02Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -3.32Parity - Nonaffiliates / BOC & Other Affiliates -11.97 N/A N/A -0.42 N/A N/A N/A N/A N/A N/A -1.14 -1.74
DS3 272 Affiliates 9.60 8.70 11.70 7.70 10.80 9.70 9.20 15.70 12.70 23.10 10.50 13.75DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates15.30 11.60 13.40 11.20 14.30 13.40 12.70 17.20 12.40 12.10 9.90 12.23
Difference - Nonaffiliates less 272 Affiliates 5.70 2.90 1.70 3.50 3.50 3.70 3.50 1.50 -0.30 -11.00 -0.60 -1.52
Parity - Nonaffiliates / 272 Affiliates -0.01 -0.41 -0.38 -0.36 -0.52 -0.62 -0.41 -0.79 -1.08 -3.83 -1.41 -1.35
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 21 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Colorado VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Colorado ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 19 10 2 0 4 5 7 0 3 1 22
0 0 0 0 0 0 0 0 0 0 0 0
15 7 14 9 5 15 21 18 30 26 24 64
0 0 0 0 0 0 0 0 0 0 0 0
1 0 4 6 0 0 1 0 2 0 2 2
0 0 0 0 1 0 0 0 0 0 0 0
6 2 3 8 3 3 1 2 4 0 2 3000000000000
3 9 6 15 3 4 2 3 4 6 4 4
1 0 1 1 4 7 8 2 2 1 0 2000000000000
20 23 25 27 32 25 49 43 21 19 18 14
75 96 92 69 83 79 206 105 84 95 105 74000000000000
405 360 745 401 496 646 487 541 559 569 504 496
7 6 8 11 9 25 19 18 12 11 18 9000000100000
36 33 66 46 47 65 46 44 54 56 53 49
11.00 13.21 15.10 14.50 N/A 14.75 14.00 15.14 N/A 15.33 14.00 16.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
16.67 17.43 14.79 15.89 23.20 39.27 19.24 20.44 19.07 17.15 17.13 18.38
5.67 4.22 -0.31 1.39 N/A 24.52 5.24 5.30 N/A 1.82 3.13 2.38N/A 0.09 -1.15 -0.77 N/A 0.88 0.04 0.18 N/A -0.67 N/A 0.09
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A16.00 4.50 9.50 N/A N/A N/A 16.00 N/A 11.00 N/A 16.00 14.50
N/A N/A N/A N/A 19.00 N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
27.00 20.00 3.67 29.88 15.67 32.67 9.00 14.00 30.75 N/A 26.50 18.33N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
42.33 16.44 27.83 18.00 24.33 20.00 30.50 27.00 14.00 25.17 22.25 21.75
15.33 -3.56 24.16 -11.88 8.66 -12.67 21.50 13.00 -16.75 N/A -4.25 3.42
-0.34 -2.96 0.34 -1.56 -0.87 -1.54 N/A -0.70 -1.54 N/A -1.20 -1.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
4.00 N/A 5.00 9.00 5.00 7.14 6.25 7.50 7.00 6.00 N/A 6.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.75 9.74 10.84 7.96 9.28 6.04 10.63 10.86 9.00 11.16 6.89 5.29
3.75 N/A 5.84 -1.04 4.28 -1.10 4.38 3.36 2.00 5.16 N/A -0.71
N/A N/A N/A N/A -0.41 -1.94 0.67 -0.46 N/A N/A N/A -1.20N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
6.91 8.80 8.00 9.25 8.25 7.86 10.26 9.26 8.80 8.77 7.85 12.08N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A10.55 9.51 8.21 9.45 10.22 9.86 9.37 11.08 11.21 9.26 9.68 12.02
3.64 0.71 0.21 0.20 1.97 2.00 -0.89 1.82 2.41 0.49 1.83 -0.06
0.38 -0.59 -0.90 -0.91 -0.53 -0.22 -1.81 -0.10 -0.21 -0.70 0.75 -1.01N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
5.29 8.17 9.38 12.00 10.11 15.84 12.05 16.17 15.42 14.09 8.83 7.44N/A N/A N/A N/A N/A N/A 12.00 N/A N/A N/A N/A N/A16.69 14.15 11.73 19.72 16.49 10.58 13.85 17.34 14.43 10.29 15.57 12.16
11.40 5.98 2.35 7.72 6.38 -5.26 1.80 1.17 -0.99 -3.80 6.74 4.72
-0.03 -0.33 -1.17 0.09 -0.11 -2.71 -0.42 -0.76 -1.18 -1.73 0.75 -0.20
N/A N/A N/A N/A N/A N/A 1.85 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 22 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Colorado VolumesFG_D272 272 Affiliates 1 1 2 1 1 0 0 1 0 2 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 10 6 8 2 5 11 4 3 5 4 9 7
FRAMRLY272 272 Affiliates 5 5 4 0 4 6 11 9 5 7 2 8
FRAMRLY272 BOC & Other Affiliates 37 38 43 46 47 49 63 49 44 42 29 26
FRAMRLY272 Nonaffiliates 20 12 26 25 26 22 19 15 11 13 15 14
OCN_272 272 Affiliates 0 0 1 0 5 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 0 1 3 1 1 0 0 2 1 0 1
DS0 272 Affiliates 4 4 5 1 4 1 1 1 2 8 3 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 194 139 185 184 133 276 216 172 169 161 102 127
DS1 272 Affiliates 41 39 31 44 37 55 55 52 51 54 42 28DS1BOC & Other Affiliates 35 36 60 72 54 75 93 63 40 27 24 44
DS1 Nonaffiliates 722 581 747 948 729 1162 1248 953 750 690 596 493
DS3 272 Affiliates 1 0 1 0 1 1 0 5 2 1 0 1DS3BOC & Other Affiliates 0 0 0 0 2 0 0 3 0 0 0 1
DS3 Nonaffiliates 21 12 20 23 23 43 29 25 18 23 12 16
Colorado ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%N/A 100.00%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%83.33%87.50%100.00%100.00%90.91%100.00%100.00%80.00%100.00%100.00%85.71%
Difference - Nonaffiliates less 272 Affiliates 0.00%-16.67%-12.50%0.00%0.00%N/A N/A 0.00%N/A 0.00%N/A -14.29%Parity - Nonaffiliates / 272 Affiliates N/A -1.03 -0.94 N/A N/A N/A N/A N/A N/A N/A N/A -1.05
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%75.00%N/A 75.00%66.67%90.91%88.89%100.00%85.71%100.00%87.50%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%83.33%88.46%92.00%100.00%100.00%84.21%93.33%90.91%92.31%86.67%92.86%
Difference - Nonaffiliates less 272 Affiliates 0.00%-16.67%13.46%N/A 25.00%33.33%-6.70%4.44%-9.09%6.60%-13.33%5.36%Parity - Nonaffiliates / 272 Affiliates N/A -0.55 -1.35 N/A -1.65 -1.93 -0.76 -1.20 -0.80 -1.24 -0.88 -1.22Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.96 -0.67 -1.44 -1.61 -2.04 -2.05 -0.79 -1.70 -1.24 -0.97 -1.20 -1.25
OCN_272 272 Affiliates N/A N/A 100.00%N/A 80.00%N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%N/A 100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%N/A 0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A 20.00%N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -1.28 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%100.00%0.00%100.00%100.00%100.00%0.00%100.00%100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 87.11%87.77%83.78%92.93%91.73%81.88%83.80%82.56%84.02%88.20%84.31%82.68%
Difference - Nonaffiliates less 272 Affiliates -12.89%-12.23%-16.22%92.93%-8.27%-18.12%-16.20%82.56%-15.98%-11.80%-15.69%N/A
Parity - Nonaffiliates / 272 Affiliates -0.72 -0.67 -0.58 N/A -0.78 -0.90 -0.92 N/A -0.82 -0.53 -0.68 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 92.68%94.87%87.10%100.00%81.08%87.27%92.73%88.46%92.16%92.59%80.95%92.86%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates85.04%87.78%84.87%84.07%86.83%82.19%85.26%79.85%82.67%82.32%80.03%81.34%
Difference - Nonaffiliates less 272 Affiliates -7.64%-7.09%-2.23%-15.93%5.75%-5.08%-7.47%-8.61%-9.49%-10.27%-0.92%-11.52%
Parity - Nonaffiliates / 272 Affiliates -0.63 -0.49 -0.93 -0.05 -1.24 -0.74 -0.57 -0.58 -0.50 -0.45 -0.96 -0.40Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.29 -1.86 -1.39 -0.97 -1.00 -0.65 -0.96 -0.69 -1.29 -1.15 -0.87 -0.99
DS3 272 Affiliates 100.00%N/A 100.00%N/A 100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates95.24%91.67%100.00%100.00%100.00%81.40%96.55%100.00%100.00%95.65%100.00%87.50%
Difference - Nonaffiliates less 272 Affiliates -4.76%N/A 0.00%N/A 0.00%-18.60%N/A 0.00%0.00%-4.35%N/A -12.50%
Parity - Nonaffiliates / 272 Affiliates -1.15 N/A N/A N/A N/A -0.90 N/A N/A N/A -1.15 N/A -1.01
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.01
Page 23 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Colorado VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Colorado ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 1 1 1 3 2 0 0 5 2 0 3
0 0 0 0 0 0 0 0 0 0 0 0
11 3 8 4 5 4 14 11 5 10 3 4
5 1 3 5 0 5 2 3 0 0 0 0
30 26 30 44 26 57 43 59 39 46 28 32
14 12 20 14 5 5 5 12 5 5 0 4
0 1 0 0 0 0 0 1 0 0 0 0000000000000
3 1 0 2 0 0 0 1 1 0 0 1
0 1 3 2 8 7 6 4 2 1 5 1000000000000
122 95 157 157 167 131 178 208 146 118 94 98
48 50 39 59 65 79 62 60 61 60 41 6219181681421163019181915
594 483 565 897 544 698 663 713 507 564 394 416
2 0 1 1 4 4 0 0 1 2 1 4300000000000
18 15 18 15 19 17 18 21 23 20 25 20
100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%50.00%N/A 100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%87.50%75.00%100.00%100.00%100.00%100.00%80.00%100.00%100.00%100.00%
0.00%0.00%-12.50%-25.00%0.00%0.00%N/A N/A -20.00%50.00%N/A 0.00%N/A N/A -1.06 -0.96 N/A N/A N/A N/A -0.63 -1.78 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%N/A 60.00%50.00%66.67%N/A N/A N/A N/AN/A N/A N/A N/A 73.08%78.95%69.77%69.49%76.92%69.57%78.57%78.13%
92.86%75.00%90.00%100.00%80.00%80.00%100.00%83.33%80.00%100.00%N/A 75.00%
-7.14%-25.00%-10.00%0.00%N/A 20.00%50.00%16.66%N/A N/A N/A N/A-0.86 -0.88 -0.85 N/A N/A -1.39 -1.73 -1.33 N/A N/A N/A N/AN/A N/A N/A N/A 6.92%1.05%30.23%13.84%3.08%30.43%N/A -3.13%
-1.60 -1.08 -1.21 -2.35 -1.19 -1.03 -1.85 -1.58 -1.09 -1.85 N/A -0.94
N/A 100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A 100.00%N/A N/A N/A 100.00%100.00%N/A N/A 100.00%
N/A 0.00%N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%66.67%100.00%75.00%71.43%66.67%100.00%100.00%100.00%100.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
91.80%91.58%91.08%85.99%92.22%82.44%73.03%84.62%85.62%77.12%82.98%73.47%
N/A -8.42%24.41%-14.01%17.22%11.01%6.36%-15.38%-14.38%-22.88%-17.02%73.47%
N/A -0.99 -1.44 -0.84 -1.55 -1.38 -1.16 -0.66 -0.81 -0.84 -0.46 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
85.42%86.00%71.79%71.19%89.23%81.01%72.58%81.67%83.61%85.00%85.37%75.81%N/A N/A N/A N/A 42.86%76.19%81.25%76.67%78.95%77.78%73.68%66.67%83.84%82.40%80.88%76.70%82.17%77.36%74.36%76.72%79.68%80.14%89.09%80.29%
-1.58%-3.60%9.09%5.51%-7.06%-3.65%1.78%-4.95%-3.93%-4.86%3.72%4.48%
-0.91 -0.77 -1.45 -1.24 -0.46 -0.80 -1.08 -0.77 -0.74 -0.67 -1.24 -1.28N/A N/A N/A N/A 39.31%1.17%-6.89%0.05%0.73%2.36%15.41%13.62%-1.01 -1.83 -0.51 -1.03 -2.09 -1.03 -0.84 -1.00 -1.03 -1.09 -1.55 -1.41
100.00%N/A 100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%75.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A94.44%100.00%94.44%86.67%100.00%88.24%88.89%90.48%91.30%90.00%96.00%65.00%
-5.56%N/A -5.56%-13.33%0.00%-11.76%N/A N/A -8.70%-10.00%-4.00%-10.00%
-1.07 N/A -1.14 -1.01 N/A -0.73 N/A N/A -1.05 -0.94 -1.16 -0.86
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-1.01 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 24 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Colorado VolumesFG_D272 272 Affiliates 1 1 2 1 1 0 0 1 0 2 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 10 6 8 2 5 11 4 3 5 4 9 7
FRAMRLY272 272 Affiliates 5 5 4 0 4 6 11 9 5 7 2 8
FRAMRLY272 BOC & Other Affiliates 37 38 43 46 47 49 63 49 44 42 29 26
FRAMRLY272 Nonaffiliates 20 12 26 25 26 22 19 15 11 13 15 14
OCN_272 272 Affiliates 0 0 1 0 5 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 0 1 3 1 1 0 0 2 1 0 1
DS0 272 Affiliates 4 4 5 1 4 1 1 1 2 8 3 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 194 139 185 184 133 276 216 172 169 161 102 127
DS1 272 Affiliates 41 39 31 44 37 55 55 52 51 54 42 28DS1BOC & Other Affiliates 35 36 60 72 54 75 93 63 40 27 24 44
DS1 Nonaffiliates 722 581 747 948 729 1162 1248 953 750 690 596 493
DS3 272 Affiliates 1 0 1 0 1 1 0 5 2 1 0 1DS3BOC & Other Affiliates 0 0 0 0 2 0 0 3 0 0 0 1
DS3 Nonaffiliates 21 12 20 23 23 43 29 25 18 23 12 16
Colorado ResultsFG_D272 272 Affiliates 0.11 0.01 0.09 0.00 0.01 N/A N/A 0.02 N/A 0.03 N/A 0.00
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.03 0.07 0.08 0.13 0.03 0.08 0.04 0.03 0.09 0.03 0.03 0.06
Difference - Nonaffiliates less 272 Affiliates -0.08 0.06 0.00 0.13 0.02 N/A N/A 0.01 N/A 0.00 N/A 0.05Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.05 N/A N/A N/A N/A N/A N/A -1.01 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.06 0.07 0.10 N/A 0.14 0.14 0.50 0.07 0.08 0.07 0.08 0.13FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.04 0.09 0.08 0.06 0.05 0.05 0.08 0.08 0.06 0.06 0.10 0.08
Difference - Nonaffiliates less 272 Affiliates -0.02 0.02 -0.02 N/A -0.09 -0.09 -0.41 0.01 -0.02 -0.01 0.02 -0.05Parity - Nonaffiliates / 272 Affiliates -1.50 -1.19 -1.24 -1.56 -1.51 N/A -1.19 -0.15 N/A -1.33 -2.29 -1.16Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -2.35 -0.68 -1.55 -2.17 -2.35 -2.20 -1.22 -1.61 -2.10 -1.69 -1.30 -1.38
OCN_272 272 Affiliates N/A N/A 0.05 N/A 0.06 N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.06 N/A 0.15 0.09 0.00 0.01 N/A N/A 0.13 0.11 N/A 0.19
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.09 N/A -0.06 N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -1.433968577 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.06 0.03 0.06 0.17 0.10 0.09 0.09 0.41 0.01 0.04 0.04 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.09 0.08 0.10 0.07 0.09 0.11 0.13 0.13 0.10 0.09 0.11 0.12
Difference - Nonaffiliates less 272 Affiliates 0.03 0.05 0.04 -0.10 -0.01 0.02 0.03 -0.28 0.09 0.05 0.08 N/A
Parity - Nonaffiliates / 272 Affiliates -0.75 -0.41 -0.60 N/A -1.26 N/A N/A N/A -0.17 -0.27 -0.29 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 0.05 0.05 0.08 0.06 0.11 0.10 0.07 0.07 0.08 0.09 0.10 0.09DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.10 0.10 0.10 0.10 0.10 0.12 0.10 0.12 0.12 0.12 0.12 0.11
Difference - Nonaffiliates less 272 Affiliates 0.05 0.05 0.02 0.04 -0.01 0.02 0.04 0.05 0.03 0.03 0.02 0.02
Parity - Nonaffiliates / 272 Affiliates -0.16 0.07 -0.70 0.01 -1.16 -0.69 -0.41 -0.40 -0.58 -0.73 -0.71 -0.58Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.09 -1.67 -1.38 -0.70 -1.22 -0.85 -1.01 -0.80 -1.01 -1.14 -0.70 -1.46
DS3 272 Affiliates 0:17 N/A 0.01 N/A 0.02 0.00 N/A 0.05 0.01 0.07 N/A 0.08DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates1:36 0.05 0.06 0.04 0.04 0.11 0.05 0.05 0.06 0.07 0.04 0.08
Difference - Nonaffiliates less 272 Affiliates 0.05 N/A 0.04 N/A 0.02 0.11 N/A 0.00 0.05 0.00 N/A 0.00
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -1.04 -0.11 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -0.42 N/A N/A -1.35 N/A N/A N/A N/A
Page 25 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Colorado VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Colorado ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 1 1 1 3 2 0 0 5 2 0 3
0 0 0 0 0 0 0 0 0 0 0 0
11 3 8 4 5 4 14 11 5 10 3 4
5 1 3 5 0 5 2 3 0 0 0 0
30 26 30 44 26 57 43 59 39 46 28 32
14 12 20 14 5 5 5 12 5 5 0 4
0 1 0 0 0 0 0 1 0 0 0 0000000000000
3 1 0 2 0 0 0 1 1 0 0 1
0 1 3 2 8 7 6 4 2 1 5 1000000000000
122 95 157 157 167 131 178 208 146 118 94 98
48 50 39 59 65 79 62 60 61 60 41 6219181681421163019181915
594 483 565 897 544 698 663 713 507 564 394 416
2 0 1 1 4 4 0 0 1 2 1 4300000000000
18 15 18 15 19 17 18 21 23 20 25 20
0.01 0.04 0.03 0.04 0.04 0.11 N/A N/A 0.02 0.10 N/A 0.06
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.03 0.07 0.13 0.02 0.03 0.03 0.02 0.06 0.05 0.04 0.04
0.03 -0.01 0.04 0.08 -0.02 -0.08 N/A N/A 0.04 -0.05 N/A -0.02N/A N/A N/A N/A -1.53 -1.97 N/A N/A -0.51 -1.39 N/A -1.56
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A
0.06 0.15 0.09 0.04 N/A 0.19 0.17 0.12 N/A N/A N/A N/AN/A N/A N/A N/A 0.14 0.12 0.19 0.18 0.13 0.14 0.12 0.12
0.04 0.11 0.08 0.07 0.12 0.13 0.06 0.10 0.09 0.09 N/A 0.06
-0.02 -0.03 -0.01 0.04 N/A -0.06 -0.11 -0.02 N/A N/A N/A N/AN/A N/A N/A N/AN/A N/A N/A N/A -0.02 0.01 -0.13 -0.07 -0.04 -0.05 N/A -0.06
-2.13 -1.36 -1.45 -1.72 -1.23 -0.80 -1.60 -1.82 -1.31 -1.58 N/A -1.62
N/A 0.08 N/A N/A N/A N/A N/A 0.00 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.03 0.01 N/A 0.04 N/A N/A N/A 0.08 0.03 N/A N/A 0.01
N/A -0.07 N/A N/A N/A N/A N/A 0.08 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.07 0.08 0.06 0.11 0.10 0.39 0.07 0.05 0.10 0.06 0.18N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.07 0.07 0.08 0.10 0.09 0.14 0.29 0.12 0.14 0.10 0.09 0.13
N/A 0.00 0.00 0.04 -0.02 0.04 -0.10 0.05 0.09 0.00 0.02 -0.05
N/A N/A -1.03 -1.02 -1.34 -0.71 -1.23 -0.92 -0.89 N/A -0.63 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.11 0.08 0.12 0.13 0.10 0.10 0.21 0.11 0.11 0.13 0.10 0.12N/A N/A N/A N/A 0.19 0.11 0.26 0.13 0.14 0.15 0.13 0.160.11 0.11 0.11 0.13 0.12 0.13 0.23 0.13 0.13 0.13 0.10 0.13
0.00 0.03 -0.01 0.00 0.02 0.03 0.02 0.02 0.01 0.00 0.00 0.00
-1.04 -0.32 -1.28 -0.98 -0.49 -0.45 -0.93 -0.65 -0.78 -1.07 -1.04 -0.94N/A N/A N/A N/A -0.08 0.02 -0.04 0.00 -0.02 -0.02 -0.04 -0.04-0.82 -1.63 -0.72 -1.22 -1.59 -0.84 -1.09 -1.01 -1.17 -1.33 -1.38 -1.34
0.01 N/A 0.04 0.00 0.08 0.08 N/A N/A 0.01 0.06 0.04 0.10N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A0.07 0.04 0.07 0.10 0.06 0.07 0.09 0.11 0.07 0.07 0.05 0.17
0.06 N/A 0.03 0.09 -0.01 -0.01 N/A N/A 0.06 0.02 0.01 0.07
-0.27 N/A N/A N/A -1.49 -1.15 N/A N/A N/A -1.05 N/A -0.58
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-0.02 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 26 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Colorado VolumesFG_D272 272 Affiliates 259 315 335 353 370 365 378 377 438 442 444 445
FG_D272 BOC & Other Affiliates 48 48 48 48 48 48 48 48 48 48 48 48
FG_D272 Nonaffiliates 18122 17802 17706 17395 17201 17206 16993 16567 16510 16085 16050 15622
FRAMRLY272 272 Affiliates 291 297 321 326 337 354 356 334 328 328 326 324
FRAMRLY272 BOC & Other Affiliates 1174 1188 1192 1193 1195 1215 1242 1252 1256 1265 1244 1259
FRAMRLY272 Nonaffiliates 1289 1302 1300 1283 1299 1308 1315 1291 1294 1291 1291 1265
OCN_272 272 Affiliates 16 19 21 21 21 21 22 25 27 27 26 27OCN_272 BOC & Other Affiliates 51 51 51 51 51 51 51 51 51 51 51 51
OCN_272 Nonaffiliates 313 314 316 338 339 340 338 337 335 332 337 338
DS0 272 Affiliates 120 129 131 131 135 144 133 119 117 121 117 116DS0BOC & Other Affiliates 14 14 14 14 13 13 13 3 3 3 3 3
DS0 Nonaffiliates 9296 9188 9061 8798 8754 8616 8545 8521 8312 8038 7905 7764
DS1 272 Affiliates 1701 1774 1846 1946 2067 2127 2248 2352 2487 2548 2615 2680DS1BOC & Other Affiliates 1645 1644 1643 1642 1644 1628 1636 1647 1540 1406 1260 1233
DS1 Nonaffiliates 39657 39755 39570 39707 39910 40149 40337 35813 35835 35609 35807 36000
DS3 272 Affiliates 136 138 151 164 172 175 181 183 192 211 222 234DS3BOC & Other Affiliates 76 76 76 76 76 76 76 76 76 76 75 75
DS3 Nonaffiliates 3118 3133 3131 3122 3105 3093 3061 3100 3065 3051 3032 3030
Colorado ResultsFG_D272 272 Affiliates 0.39%0.32%0.60%0.28%0.27%0.00%0.00%0.27%0.00%0.45%0.00%0.22%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.06%0.03%0.05%0.01%0.03%0.06%0.02%0.02%0.03%0.02%0.06%0.04%
Difference - Nonaffiliates less 272 Affiliates -0.33%-0.29%-0.55%-0.27%-0.24%0.06%0.02%-0.25%0.03%-0.43%0.06%-0.18%Parity - Nonaffiliates / 272 Affiliates -1.20 -1.21 -1.30 -1.22 -1.21 -0.95 -1.00 -1.21 -0.98 -1.31 -0.94 -1.18
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.01 -1.03 -1.02 -1.05 -1.03 -1.01 -1.03 -1.04 -1.03 -1.03 -1.02 -1.02
FRAMRLY272 272 Affiliates 1.72%1.68%1.25%0.00%1.19%1.69%3.09%2.69%1.52%2.13%0.61%2.47%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.55%0.92%2.00%1.95%2.00%1.68%1.44%1.16%0.85%1.01%1.16%1.11%
Difference - Nonaffiliates less 272 Affiliates -0.17%-0.76%0.75%1.95%0.81%-0.01%-1.65%-1.53%-0.67%-1.12%0.55%-1.36%Parity - Nonaffiliates / 272 Affiliates -1.05 -1.25 -0.76 -0.23 -0.74 -1.00 -1.43 -1.42 -1.24 -1.34 -0.78 -1.38Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.61 -1.87 -1.58 -1.67 -1.67 -1.81 -2.13 -1.97 -1.98 -1.88 -1.53 -1.46
OCN_272 272 Affiliates 0.00%0.00%4.76%0.00%23.81%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.32%0.00%0.32%0.89%0.29%0.29%0.00%0.00%0.60%0.30%0.00%0.30%
Difference - Nonaffiliates less 272 Affiliates 0.32%0.00%-4.44%0.89%-23.52%0.29%0.00%0.00%0.60%0.30%0.00%0.30%
Parity - Nonaffiliates / 272 Affiliates -1.08 N/A -1.34 -0.95 -1.91 -1.07 N/A N/A -0.98 -1.06 N/A -1.06Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.00 N/A -1.00 -0.83 -1.01 -1.01 N/A N/A -0.90 -1.01 N/A -1.01
DS0 272 Affiliates 3.33%3.10%3.82%0.76%2.96%0.69%0.75%0.84%1.71%6.61%2.56%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 2.09%1.51%2.04%2.09%1.52%3.20%2.53%2.02%2.03%2.00%1.29%1.64%
Difference - Nonaffiliates less 272 Affiliates -1.24%-1.59%-1.78%1.33%-1.44%2.51%1.78%1.18%0.32%-4.61%-1.27%1.64%
Parity - Nonaffiliates / 272 Affiliates -1.18 -1.24 -1.24 -0.76 -1.23 -0.56 -0.68 -0.80 -0.97 -1.47 -1.20 -0.65Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.92 -0.95 -0.93 -0.92 -0.95 -0.90 -0.92 -0.99 -0.99 -0.99 -1.00 -0.99
DS1 272 Affiliates 2.41%2.20%1.68%2.26%1.79%2.59%2.45%2.21%2.05%2.12%1.61%1.04%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.82%1.46%1.89%2.39%1.83%2.89%3.09%2.66%2.09%1.94%1.66%1.37%
Difference - Nonaffiliates less 272 Affiliates -0.59%-0.74%0.21%0.13%0.04%0.30%0.64%0.45%0.04%-0.18%0.05%0.33%
Parity - Nonaffiliates / 272 Affiliates -1.36 -1.48 -0.84 -0.91 -0.97 -0.80 -0.55 -0.67 -0.97 -1.14 -0.95 -0.63Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.20 -1.46 -1.87 -1.90 -1.76 -1.75 -2.03 -1.56 -1.28 -0.99 -1.14 -1.95
DS3 272 Affiliates 0.74%0.00%0.66%0.00%0.58%0.57%0.00%2.73%1.04%0.47%0.00%0.43%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.67%0.38%0.64%0.74%0.74%1.39%0.95%0.81%0.59%0.75%0.40%0.53%
Difference - Nonaffiliates less 272 Affiliates -0.07%0.38%-0.02%0.74%0.16%0.82%0.95%-1.92%-0.45%0.28%0.40%0.10%
Parity - Nonaffiliates / 272 Affiliates -1.02 -0.87 -1.01 -0.74 -0.98 -0.80 -0.67 -1.36 -1.14 -0.92 -0.80 -0.99
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.87 -0.93 -0.88 -0.86 -1.24 -0.77 -0.83 -1.32 -0.89 -0.86 -0.93 -1.14
Page 27 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthColorado
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Colorado VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Colorado ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
446 469 480 481 475 483 493 496 496 502 504 527
48 48 0 0 0 0 0 0 0 0 0 0
15589 15000 14472 14446 14145 13700 13491 12706 12487 12078 11512 11437
317 321 314 323 159 154 154 156 154 149 142 142
1272 1271 1289 1300 1299 1320 1330 1342 1656 1673 1647 1662
1286 1336 1331 1342 407 421 417 416 389 384 373 372
33 34 35 42 27 27 27 28 29 29 29 305151515100000000
343 375 382 383 278 277 227 228 181 184 188 189
119 118 115 114 133 140 134 137 132 133 127 127441111111111
7630 7475 7346 7188 5215 5117 5036 4881 4724 4660 4561 4501
2762 2892 2956 3022 3086 3144 3251 3362 3438 3529 3611 368311961168353343485478472493890906886887
36232 36304 36967 37164 30106 30340 30187 29304 29331 29479 29630 29662
241 249 253 267 371 321 343 357 375 382 390 39775752317111110101010
3029 3031 3043 3041 2680 2680 2702 2706 2680 2681 2673 2659
0.22%0.21%0.21%0.21%0.63%0.41%0.00%0.00%1.01%0.40%0.00%0.57%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.07%0.02%0.06%0.03%0.04%0.03%0.10%0.09%0.04%0.08%0.03%0.03%
-0.15%-0.19%-0.15%-0.18%-0.59%-0.38%0.10%0.09%-0.97%-0.32%0.03%-0.54%-1.16 -1.21 -1.17 -1.20 -1.38 -1.30 -0.87 -0.89 -1.49 -1.26 N/A -1.37
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
-1.01 -1.04 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.58%0.31%0.96%1.55%0.00%3.25%1.30%1.92%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 2.00%4.32%3.23%4.40%2.36%2.75%1.70%1.93%
1.09%0.90%1.50%1.04%1.23%1.19%1.20%2.88%1.29%1.30%0.00%1.08%
-0.49%0.59%0.54%-0.51%1.23%-2.06%-0.10%0.96%1.29%1.30%0.00%1.08%-1.17 -0.72 -0.81 -1.18 -0.48 -1.46 -1.03 -0.78 -0.48 -0.49 N/A -0.56N/A N/A N/A N/A -0.77%-3.13%-2.03%-1.52%-1.07%-1.45%-1.70%-0.85%
-1.57 -1.56 -1.38 -1.90 -1.36 -2.02 -1.76 -1.49 -1.46 -1.58 -1.85 -1.40
0.00%2.94%0.00%0.00%0.00%0.00%0.00%3.57%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.87%0.27%0.00%0.52%0.00%0.00%0.00%0.44%0.55%0.00%0.00%0.53%
0.87%-2.67%0.00%0.52%0.00%0.00%0.00%-3.13%0.55%0.00%0.00%0.53%
-0.90 -1.33 N/A -0.95 N/A N/A N/A -1.42 -1.00 N/A N/A -1.01N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
-0.84 -1.02 N/A -0.92 N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.85%2.61%1.75%6.02%5.00%4.48%2.92%1.52%0.75%3.94%0.79%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
1.60%1.27%2.14%2.18%3.20%2.56%3.53%4.26%3.09%2.53%2.06%2.18%
1.60%0.42%-0.47%0.43%-2.82%-2.44%-0.95%1.34%1.57%1.78%-1.88%1.39%
-0.65 -0.93 -1.07 -0.95 -1.31 -1.30 -1.12 -0.83 -0.76 -0.68 -1.25 -0.75N/A N/A N/A N/A 3.20%2.56%3.53%4.26%3.09%2.53%2.06%2.18%
-0.99 -0.99 -1.00 -1.00 -1.00 -1.00 -1.00 -0.99 -1.00 -1.00 -1.00 -1.00
1.74%1.73%1.32%1.95%2.11%2.51%1.91%1.78%1.77%1.70%1.14%1.68%N/A N/A N/A N/A 2.89%4.39%3.39%6.09%2.13%1.99%2.14%1.69%1.64%1.33%1.53%2.41%1.81%2.30%2.20%2.43%1.73%1.91%1.33%1.40%
-0.10%-0.40%0.21%0.46%-0.30%-0.21%0.29%0.65%-0.04%0.21%0.19%-0.28%
-1.09 -1.37 -0.78 -0.59 -1.26 -1.17 -0.73 -0.37 -1.04 -0.78 -0.76 -1.29N/A N/A N/A N/A -1.08%-2.09%-1.19%-3.66%-0.40%-0.08%-0.81%-0.29%-0.97 -1.13 -1.63 -0.99 -1.33 -1.52 -1.33 -1.78 -1.19 -1.04 -1.38 -1.15
0.83%0.00%0.40%0.37%1.08%1.25%0.00%0.00%0.27%0.52%0.26%1.01%N/A N/A N/A N/A 0.00%0.00%0.00%4.60%0.00%0.00%0.00%0.00%0.59%0.49%0.59%0.49%0.71%0.63%0.67%0.78%0.86%0.75%0.94%0.75%
-0.24%0.49%0.19%0.12%-0.37%-0.62%0.67%0.78%0.59%0.23%0.68%-0.26%
-1.09 -0.74 -0.94 -0.97 -1.17 -1.25 -0.55 -0.49 -0.67 -0.90 -0.62 -1.13
N/A N/A N/A N/A 0.71%0.63%0.67%-3.82%0.86%0.75%0.94%0.75%-1.35 -0.91 -0.97 -0.99 -1.02 -1.02 -1.02 -1.02 -0.99 -0.99 -0.98 -0.99
Page 28 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Iowa VolumesSIMPLE_AGG 272 Affiliates 9766 12372 7972 8878 8182 6506 4806 5720 3226 3126 1776 2492
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 4365 4646 5674 4827 3362 3267 2804 1374 1474 2195 1069 1223
Iowa Results N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG 272 Affiliates 97.70%99.95%99.96%99.88%99.96%99.82%99.88%99.67%99.54%99.81%99.66%99.92%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 98.28%99.91%99.93%99.81%99.97%99.82%99.96%99.78%99.86%99.86%99.72%99.84%Difference - Nonaffiliates less 272 Affiliates 0.58%-0.04%-0.03%-0.07%0.01%0.00%0.08%0.11%0.32%0.05%0.06%-0.08%
Parity - Nonaffiliates / 272 Affiliates -1.50 -0.77 -0.77 -0.77 -1.04 -1.00 -1.29 -1.18 -1.42 -1.12 -1.07 -0.77
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Iowa Volumes
COMPLEXBUS272 Affiliates 107 106 41 188 67 69 98 147 70 75 87 72COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 97 67 272 149 373 28 30 9 29 150 26 19
Iowa ResultsCOMPLEXBUS272 Affiliates 100.00%99.06%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%98.51%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-0.55%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A -0.84 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 29 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Iowa VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Iowa Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Iowa Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Iowa ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1727 1759 1514 957 964 1033 1224 1557 781 802 698 807
0 0 0 0 0 0 0 0 0 0 0 0
1161 880 1027 840 3285 4854 1130 2184 881 1156 1001 1173
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.71%99.83%100.00%99.48%100.00%99.52%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%99.89%99.81%99.76%99.94%99.98%100.00%100.00%100.00%100.00%100.00%100.00%0.29%0.06%-0.19%0.28%-0.06%0.46%0.00%0.00%0.00%0.00%0.00%0.00%
-1.38 -1.09 N/A -1.23 N/A -2.18 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
26 47 123 64 37 41 51 28 114 120 3 72000000000000
21 14 23 62 12 83 55 49 23 13 52 14
100.00%100.00%91.87%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%0.00%8.13%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A -1.80 N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 30 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Iowa VolumesFG_D272 272 Affiliates 0 3 0 0 1 8 11 5 18 1 5 13
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 28 23 18 20 18 32 36 22 17 9 16 39
FRAMRLY272 272 Affiliates 9 13 6 20 12 12 2 8 20 5 3 5
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 38 62 62 43 29 37 27 37 28 30 26 23
OCN_272 272 Affiliates 0 0 0 0 0 0 0 5 2 0 1 3OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 4 0 0 1 1 0 1 6 3 4 0
DS0 272 Affiliates 9 21 14 35 20 8 17 7 3 5 11 2DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 135 126 208 210 174 145 124 130 127 158 118 124
DS1 272 Affiliates 39 60 60 48 37 44 51 80 43 56 61 35DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 437 445 603 762 443 483 475 536 492 444 450 520
DS3 272 Affiliates 2 0 1 3 7 2 2 4 3 1 5 3DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 19 33 32 40 14 15 8 16 9 19 26 16
Iowa ResultsFG_D272 272 Affiliates N/A 100.00%N/A N/A 100.00%87.50%100.00%100.00%100.00%100.00%100.00%100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%N/A N/A 0.00%12.50%0.00%0.00%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A -1.58 N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 66.67%84.62%83.33%80.00%83.33%100.00%50.00%75.00%100.00%40.00%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 81.58%90.32%95.16%95.35%89.66%83.78%74.07%94.59%78.57%83.33%80.77%91.30%
Difference - Nonaffiliates less 272 Affiliates 14.91%5.70%11.83%15.35%6.33%-16.22%24.07%19.59%-21.43%43.33%-19.23%-8.70%Parity - Nonaffiliates / 272 Affiliates -1.52 -1.32 -1.45 -1.86 -1.30 -0.08 -1.40 -1.71 0.33 -2.11 -0.62 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 60.00%50.00%N/A 100.00%33.33%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%N/A N/A 0.00%0.00%N/A 100.00%50.00%100.00%25.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 40.00%0.00%N/A -75.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -1.45 -1.00 N/A -0.47 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%95.24%100.00%100.00%95.00%87.50%100.00%100.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 96.30%98.41%97.12%98.57%98.85%98.62%98.39%97.69%99.21%98.73%98.31%99.19%
Difference - Nonaffiliates less 272 Affiliates -3.70%3.17%-2.88%-1.43%3.85%11.12%-1.61%-2.31%-0.79%-1.27%-1.69%-0.81%
Parity - Nonaffiliates / 272 Affiliates -0.79 -1.38 -0.79 -0.75 -1.37 -1.56 -0.87 -0.95 -1.17 -1.06 -0.94 -1.18Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 92.31%95.00%90.00%91.67%91.89%97.73%94.12%90.00%86.05%100.00%88.52%85.71%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates95.65%93.93%95.52%94.23%92.55%91.93%94.74%95.15%89.02%92.34%95.11%94.62%
Difference - Nonaffiliates less 272 Affiliates 3.34%-1.07%5.52%2.56%0.66%-5.80%0.62%5.15%2.97%-7.66%6.59%8.91%
Parity - Nonaffiliates / 272 Affiliates -1.28 -0.91 -1.37 -1.17 -1.05 -0.46 -1.07 -1.53 -1.20 -0.08 -1.56 -1.54Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 100.00%N/A 100.00%33.33%71.43%50.00%100.00%100.00%100.00%100.00%80.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates94.74%90.91%100.00%100.00%78.57%86.67%75.00%100.00%88.89%100.00%42.31%93.75%
Difference - Nonaffiliates less 272 Affiliates -5.26%N/A 0.00%66.67%7.14%36.67%-25.00%0.00%-11.11%0.00%-37.69%-6.25%
Parity - Nonaffiliates / 272 Affiliates -1.07 N/A N/A -2.44 -1.21 -1.59 -0.71 N/A -0.88 N/A -0.12 -0.99
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 31 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Iowa VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Iowa ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
6 10 6 5 2 12 0 9 11 15 3 3
0 0 0 0 0 0 0 0 0 0 0 0
24 32 25 30 14 49 14 42 23 29 48 26
4 7 7 10 6 11 4 15 25 8 27 23
0 0 0 0 0 0 0 0 0 0 0 0
52 32 52 44 35 36 21 39 28 22 46 32
1 2 2 1 0 0 0 1 0 0 1 3000000000000
3 4 7 5 3 3 2 1 1 5 1 1
4 7 7 5 8 15 8 7 27 7 9 18000000000000
97 124 143 97 100 96 134 107 129 125 132 64
33 60 52 33 37 42 41 38 47 37 45 35000000000000
576 570 581 569 424 517 411 455 464 415 449 359
1 6 0 4 2 1 2 9 17 5 6 9000000000000
27 21 24 29 17 10 21 25 14 15 25 13
100.00%100.00%100.00%100.00%50.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%92.00%93.33%100.00%97.96%100.00%100.00%95.65%100.00%95.83%92.31%
0.00%0.00%-8.00%-6.67%50.00%-2.04%N/A 0.00%-4.35%0.00%-4.17%-7.69%N/A N/A -0.73 -0.82 -1.80 -0.93 N/A N/A -0.78 N/A -1.00 -0.91
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%57.14%85.71%80.00%66.67%81.82%100.00%93.33%100.00%87.50%96.30%95.65%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%87.50%90.38%93.18%80.00%72.22%90.48%79.49%89.29%100.00%78.26%96.88%
0.00%30.36%4.67%13.18%13.33%-9.60%-9.52%-13.84%-10.71%12.50%-18.04%1.23%N/A -1.89 -1.20 -1.57 -1.39 -0.66 -0.79 -0.28 -0.04 -1.56 0.28 -1.13N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%0.00%100.00%N/A N/A N/A 0.00%N/A N/A 100.00%66.67%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
33.33%75.00%100.00%100.00%33.33%33.33%100.00%0.00%100.00%20.00%0.00%0.00%
-66.67%-25.00%100.00%0.00%N/A N/A N/A 0.00%N/A N/A -100.00%-66.67%
-0.59 -0.79 N/A N/A N/A N/A N/A N/A N/A N/A -0.59 -0.59N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
75.00%100.00%85.71%100.00%87.50%100.00%87.50%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
98.97%98.39%100.00%100.00%96.00%98.96%97.76%99.07%99.22%100.00%99.24%98.44%
23.97%-1.61%14.29%0.00%8.50%-1.04%10.26%-0.93%-0.78%0.00%-0.76%-1.56%
-1.66 -1.01 -1.64 N/A -1.43 -1.01 -1.52 -1.11 -0.96 N/A -1.11 -0.90N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
93.94%96.67%96.15%87.88%83.78%88.10%87.80%89.47%97.87%94.59%91.11%97.14%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A95.14%93.68%91.05%94.20%92.92%94.97%93.19%92.97%95.04%93.98%95.32%92.48%
1.20%-2.99%-5.10%6.32%9.14%6.87%5.39%3.50%-2.83%-0.61%4.21%-4.66%
-1.10 -0.67 -0.52 -1.40 -1.54 -1.49 -1.37 -1.25 -0.70 -0.99 -1.35 -0.63N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A 100.00%50.00%100.00%100.00%88.89%100.00%80.00%100.00%88.89%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A96.30%100.00%95.83%96.55%58.82%90.00%85.71%92.00%92.86%86.67%68.00%100.00%
-3.70%0.00%N/A -3.45%8.82%-10.00%-14.29%3.11%-7.14%6.67%-32.00%11.11%
-1.16 N/A N/A -1.03 -1.14 -1.09 -0.85 -1.15 -0.56 -1.20 -0.02 -1.50
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 32 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Iowa VolumesFG_D272 272 Affiliates 0 6 19 14 10 2 4 3 41 0 1 17
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 13 6 31 6 7 11 11 10 21 16 12 11
FRAMRLY272 272 Affiliates 6 7 14 7 16 3 2 1 2 5 0 0
FRAMRLY272 BOC & Other Affiliates 28 44 52 23 29 71 82 113 81 22 39 41
FRAMRLY272 Nonaffiliates 4 21 19 5 3 4 1 0 0 19 1 3
OCN_272 272 Affiliates 0 1 2 0 1 1 0 N/A 1 1 0 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 N/A 0 0 0 0
OCN_272 Nonaffiliates 2 1 1 1 1 1 1 N/A 6 1 7 3
DS0 272 Affiliates 8 4 7 13 31 6 1 5 1 4 7 7DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 85 87 91 133 39 92 46 30 52 74 60 36
DS1 272 Affiliates 57 74 76 71 41 28 37 90 96 33 49 58DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 276 344 462 463 389 451 354 340 421 470 306 357
DS3 272 Affiliates 4 2 4 1 5 6 0 5 3 0 5 4DS3BOC & Other Affiliates 0 0 0 0 0 0 1 0 0 0 0 0
DS3 Nonaffiliates 12 63 37 71 28 28 21 18 23 25 8 12
Iowa ResultsFG_D272 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%93.55%100.00%85.71%90.91%90.91%100.00%100.00%100.00%100.00%72.73%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%-6.45%0.00%-14.29%-9.09%-9.09%0.00%0.00%N/A 0.00%-27.27%Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.43 N/A -0.51 -1.00 -0.85 N/A N/A N/A N/A 0.20
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%85.71%92.86%100.00%100.00%66.67%100.00%100.00%100.00%80.00%N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 82.93%
FRAMRLY272 Nonaffiliates 75.00%90.48%94.74%100.00%100.00%100.00%0.00%N/A N/A 94.74%100.00%66.67%
Difference - Nonaffiliates less 272 Affiliates -25.00%4.77%1.88%0.00%0.00%33.33%-100.00%N/A N/A 14.74%N/A N/AParity - Nonaffiliates / 272 Affiliates -0.49 -1.19 -1.13 N/A N/A -1.56 -0.37 N/A N/A -1.45 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -16.26%
Parity - Nonaffiliates / BOC & Other Affiliates -0.83 -0.78 -1.33 -1.48 -1.27 -1.36 -0.07 N/A N/A -1.47 -1.23 -0.64
OCN_272 272 Affiliates N/A 0.00%50.00%N/A 100.00%100.00%N/A N/A 100.00%0.00%N/A 100.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%100.00%100.00%0.00%100.00%0.00%100.00%N/A 83.33%100.00%14.29%33.33%
Difference - Nonaffiliates less 272 Affiliates N/A 100.00%50.00%N/A 0.00%-100.00%N/A N/A -16.67%100.00%N/A -66.67%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.50 N/A N/A -0.59 N/A N/A -1.03 N/A N/A -0.59Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 87.50%100.00%100.00%92.31%87.10%50.00%100.00%20.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 91.76%93.10%93.41%87.97%87.18%85.87%84.78%96.67%90.38%93.24%83.33%91.67%
Difference - Nonaffiliates less 272 Affiliates 4.26%-6.90%-6.59%-4.34%0.08%35.87%-15.22%76.67%-9.62%-6.76%-16.67%-8.33%
Parity - Nonaffiliates / 272 Affiliates -1.21 -0.83 -0.70 -0.79 -1.01 -2.04 -0.94 -3.41 -1.00 -0.84 -0.32 -0.65Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 92.98%93.24%97.37%88.73%82.93%96.43%83.78%91.11%79.17%84.85%89.80%94.83%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates85.14%92.44%90.69%93.95%88.17%89.80%87.85%88.53%80.76%91.28%87.91%88.24%
Difference - Nonaffiliates less 272 Affiliates -7.84%-0.80%-6.68%5.22%5.24%-6.63%4.07%-2.58%1.59%6.43%-1.89%-6.59%
Parity - Nonaffiliates / 272 Affiliates -0.19 -0.93 -0.22 -1.48 -1.31 -0.58 -1.24 -0.75 -1.13 -1.37 -0.88 -0.43Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 75.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%N/A 100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates91.67%100.00%94.59%97.18%92.86%85.71%95.24%94.44%91.30%96.00%62.50%66.67%
Difference - Nonaffiliates less 272 Affiliates 16.67%0.00%-5.41%-2.82%-7.14%-14.29%N/A -5.56%-8.70%N/A -37.50%-33.33%
Parity - Nonaffiliates / 272 Affiliates -1.41 N/A -0.92 -1.11 -0.81 -0.49 N/A -0.91 -0.88 N/A -0.15 -0.28
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 33 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Iowa VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Iowa ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 4 10 2 1 1 0 0 9 1 20 1
0 0 0 0 0 0 0 0 0 0 0 0
16 14 9 13 7 14 5 13 17 19 17 28
1 5 1 3 1 1 2 1 2 0 1 7
15 17 33 21 27 21 33 14 23 121 21 16
5 3 1 0 1 1 6 1 0 2 1 1
2 1 2 1 1 0 0 0 1 0 N/A 00000000000N/A 0
10 2 1 2 2 1 2 7 3 1 N/A 2
0 4 3 0 3 10 2 0 3 0 1 5000000000000
27 22 40 43 71 56 30 94 36 57 43 55
40 50 71 48 28 78 35 40 43 29 52 44000000000000
468 398 539 423 554 477 299 514 450 350 305 346
2 3 2 2 1 3 6 5 13 7 22 7000000000000
63 59 39 48 20 43 22 39 59 28 10 15
66.67%100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
75.00%100.00%88.89%100.00%100.00%100.00%100.00%84.62%88.24%100.00%94.12%82.14%
8.33%0.00%-11.11%0.00%0.00%0.00%N/A N/A -11.76%0.00%-5.88%-17.86%-1.17 N/A -0.59 N/A N/A N/A N/A N/A -0.49 N/A -0.57 -0.92
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%60.00%100.00%100.00%100.00%100.00%100.00%100.00%50.00%N/A 100.00%100.00%93.33%100.00%93.94%95.24%77.78%85.71%87.88%78.57%82.61%96.69%80.95%62.50%
100.00%66.67%100.00%N/A 100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%
0.00%6.67%0.00%N/A 0.00%0.00%0.00%0.00%N/A N/A 0.00%0.00%N/A -1.11 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A6.67%-33.33%6.06%N/A 22.22%14.29%12.12%21.43%N/A 3.31%19.05%37.50%
-1.31 -0.07 -1.15 N/A -1.32 -1.24 -1.51 -1.31 N/A -1.16 -1.29 -1.46
50.00%0.00%0.00%100.00%0.00%N/A N/A N/A 0.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
70.00%100.00%100.00%100.00%100.00%100.00%0.00%85.71%33.33%100.00%N/A 0.00%
20.00%100.00%100.00%0.00%100.00%N/A N/A N/A 33.33%N/A N/A N/A
-1.31 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A
N/A 75.00%100.00%N/A 66.67%80.00%50.00%N/A 100.00%N/A 100.00%80.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%92.50%81.40%87.32%100.00%96.67%90.43%94.44%91.23%86.05%94.55%
N/A 25.00%-7.50%N/A 20.65%20.00%46.67%N/A -5.56%N/A -13.95%14.55%
N/A -1.65 -0.89 N/A -1.451947 -1.885373 -1.776911 N/A -0.96316 N/A -0.952164 -1.473252N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
92.50%94.00%84.51%89.58%71.43%91.03%88.57%82.50%90.70%93.10%96.15%84.09%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A93.80%91.21%94.25%91.49%91.16%89.10%91.30%94.36%90.22%92.57%87.87%90.17%
1.30%-2.79%9.74%1.91%19.73%-1.93%2.73%11.86%-0.48%-0.53%-8.28%6.08%
-1.11 -0.77 -1.79 -1.15 -1.83 -0.83 -1.24 -1.70 -0.99 -1.00 -0.31 -1.38N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
50.00%100.00%100.00%100.00%100.00%66.67%100.00%100.00%100.00%85.71%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A96.83%98.31%87.18%89.58%100.00%90.70%95.45%94.87%83.05%96.43%100.00%93.33%
46.83%-1.69%-12.82%-10.42%0.00%24.03%-4.55%-5.13%-16.95%10.72%0.00%-6.67%
-1.79 -1.13 -0.85 -0.89 N/A -1.52 -0.91 -0.88 0.02 -1.44 N/A -0.79
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 34 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Iowa VolumesFG_D272 272 Affiliates 0 6 19 14 10 2 4 3 41 0 1 17
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 15 6 32 8 7 12 11 10 20 16 13 11
FRAMRLY272 272 Affiliates 0 2 3 3 2 1 1 0 0 2 0 0
FRAMRLY272 BOC & Other Affiliates 1 0 0 0 10 10 22 33 24 1 0 0
FRAMRLY272 Nonaffiliates 0 6 4 3 2 0 0 0 0 18 0 0
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 1 1 0 3OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 2 1 1 0 1 1 1 0 6 1 7 2
DS0 272 Affiliates 8 4 7 10 21 5 1 4 0 4 4 3DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 86 88 91 75 19 17 19 12 16 19 8 13
DS1 272 Affiliates 59 74 79 54 34 28 23 66 77 24 27 44DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 285 345 470 239 172 214 166 131 244 200 133 138
DS3 272 Affiliates 11 2 3 0 4 5 1 3 2 0 7 2DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 15 69 44 59 20 25 17 13 12 14 9 9
Iowa ResultsFG_D272 272 Affiliates N/A 20.60 15.20 9.10 14.50 14.00 22.00 13.00 13.10 N/A 19.00 11.47
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 18.50 17.30 32.00 18.10 16.20 14.90 19.30 15.80 17.80 20.60 18.30 19.45
Difference - Nonaffiliates less 272 Affiliates N/A -3.30 16.80 9.00 1.70 0.90 -2.70 2.80 4.70 N/A -0.70 7.98Parity - Nonaffiliates / 272 Affiliates N/A -5.30 0.88 1.26 -0.68 -0.80 -2.37 0.32 1.26 N/A N/A 1.26
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 10.00 13.60 8.60 9.00 7.00 9.00 N/A N/A 10.50 N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A 9.30 7.00 11.60 5.50 N/A N/A N/A N/A 2.50 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A -0.70 -6.60 3.00 -3.50 N/A N/A N/A N/A -8.00 N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.73 -0.33 N/A N/A N/A N/A N/A -4.05 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -4.00 N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 7.00 20.00 N/A 8.00OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 22.00 7.00 5.00 N/A 1.00 52.00 26.00 N/A 18.60 21.00 16.50 27.00
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 11.60 1.00 N/A 19.00
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.12Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 9.60 3.50 5.70 7.90 7.00 8.80 6.00 48.00 N/A 4.20 2.00 6.33DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 10.70 10.90 8.60 7.20 6.10 6.80 10.20 7.50 7.50 11.70 8.60 10.69
Difference - Nonaffiliates less 272 Affiliates 1.10 7.40 2.90 -0.70 -0.90 -2.00 4.20 -40.50 N/A 7.50 6.60 4.36
Parity - Nonaffiliates / 272 Affiliates -0.89 0.75 -0.60 -1.25 -1.85 -2.32 N/A -2.40 N/A -0.34 0.88 -1.00Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 7.50 9.50 10.70 9.00 13.10 7.90 12.30 8.60 13.70 9.00 10.10 10.05DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates14.80 12.10 12.30 9.40 9.70 9.60 12.30 10.40 15.30 12.60 9.80 11.97
Difference - Nonaffiliates less 272 Affiliates 7.30 2.60 1.60 0.40 -3.40 1.70 0.00 1.80 1.60 3.60 -0.30 1.92
Parity - Nonaffiliates / 272 Affiliates 0.86 0.14 -0.41 -0.87 -2.16 -0.17 -1.02 -0.01 -0.27 -0.09 -1.14 -0.14Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 11.10 7.50 17.30 N/A 10.00 7.20 7.00 11.60 11.50 N/A 21.40 24.00DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates15.80 8.90 12.50 8.60 13.30 13.60 12.40 9.50 10.50 12.50 14.00 17.00
Difference - Nonaffiliates less 272 Affiliates 4.70 1.40 -4.80 N/A 3.30 6.40 5.40 -2.10 -1.00 N/A -7.40 -7.00
Parity - Nonaffiliates / 272 Affiliates -0.16 -1.00 -1.51 N/A -0.06 -0.08 N/A -1.31 -1.11 N/A -1.76 -1.26
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 35 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Iowa VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Iowa ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 4 11 2 1 1 0 0 9 1 20 1
0 0 0 0 0 0 0 0 0 0 0 0
14 14 8 13 7 14 6 12 17 19 17 29
0 1 0 0 1 0 0 0 0 0 0 0
0 0 1 0 1 0 0 0 0 0 1 0
0 0 0 0 0 0 0 0 0 0 0 0
3 1 2 1 1 0 0 0 1 1 0 0000000000000
6 3 2 2 2 1 2 6 1 1 0 2
0 2 1 0 0 5 1 0 3 0 0 5000000000000
7 10 16 20 24 11 12 28 14 10 8 17
34 45 54 34 15 54 28 31 32 22 48 34000000000000
161 159 228 147 176 165 114 156 197 186 161 150
0 2 4 2 1 1 4 3 9 4 14 4000000000000
36 26 25 20 17 24 13 32 52 14 9 10
16.00 9.00 13.82 15.00 15.00 22.00 N/A N/A 18.00 8.00 19.40 25.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
21.07 14.14 14.13 16.85 12.14 17.64 21.33 20.58 17.24 15.84 16.12 16.07
5.07 5.14 0.31 1.85 -2.86 -4.36 N/A N/A -0.76 7.84 -3.28 -8.93-0.75 0.13 -0.87 -0.85 N/A N/A N/A N/A -1.29 N/A -1.78 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 15.00 N/A N/A 1.00 N/A N/A N/A N/A N/A N/A N/AN/A N/A 3.00 N/A 1.00 N/A N/A N/A N/A N/A 1.00 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
51.67 61.00 13.00 9.00 56.00 N/A N/A N/A 81.00 20.00 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
31.00 7.33 12.00 8.00 3.00 19.00 92.00 14.67 93.00 32.00 N/A 47.00
-20.67 -53.67 -1.00 -1.00 -53.00 N/A N/A N/A 12.00 12.00 N/A N/A
-1.33 N/A -1.21 N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 5.50 4.00 N/A N/A 5.60 19.00 N/A 3.33 N/A N/A 9.20N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
5.14 7.40 8.69 9.75 8.13 6.55 2.42 8.11 8.93 9.60 10.75 11.00
N/A 1.90 4.69 N/A N/A 0.95 -16.58 N/A 5.60 N/A N/A 1.80
N/A -0.47 N/A N/A N/A -0.76 N/A N/A -0.24 N/A N/A -0.26N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
6.41 8.67 9.07 7.32 6.47 7.37 8.89 10.81 8.88 8.18 12.96 10.12N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A9.54 8.88 9.79 9.24 8.80 10.82 10.46 10.96 8.66 8.30 10.48 10.17
3.13 0.21 0.72 1.92 2.33 3.45 1.57 0.15 -0.22 0.12 -2.48 0.05
0.09 -0.83 -0.89 0.08 -0.33 0.18 -0.29 -1.04 -1.08 -0.94 -2.00 -0.96N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 8.00 7.00 4.50 17.00 42.00 5.50 3.67 6.11 15.75 9.50 11.50N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A18.61 8.96 12.68 9.15 9.12 7.92 6.69 11.56 23.19 17.50 6.00 15.00
N/A 0.96 5.68 4.65 -7.88 -34.08 1.19 7.89 17.08 1.75 -3.50 3.50
N/A -0.79 -0.24 -0.18 N/A N/A -0.56 -0.16 1.26 -0.94 -3.66 -1.26
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 36 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Iowa VolumesFG_D272 272 Affiliates 2 1 1 0 1 0 5 0 0 2 0 4
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 7 4 3 4 9 1 3 6 8 5 3
FRAMRLY272 272 Affiliates 4 4 7 1 3 0 4 5 1 3 3 4
FRAMRLY272 BOC & Other Affiliates 37 22 54 47 78 50 57 81 51 61 34 43
FRAMRLY272 Nonaffiliates 5 7 8 10 9 7 12 9 8 9 5 8
OCN_272 272 Affiliates 0 0 0 0 0 0 1 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 1 0 0 0 0 0 1 0 1 0
DS0 272 Affiliates 3 2 4 3 3 2 0 2 3 1 4 3DS0BOC & Other Affiliates 38 39 55 55 78 61 59 74 59 73 53 67
DS0 Nonaffiliates 79 87 97 111 116 73 85 117 47 101 67 107
DS1 272 Affiliates 10 8 8 11 21 13 18 22 12 11 14 19DS1BOC & Other Affiliates 28 35 32 29 49 46 38 43 38 32 30 27
DS1 Nonaffiliates 188 223 308 269 549 364 372 398 319 362 274 276
DS3 272 Affiliates 0 2 0 1 0 0 1 0 1 0 1 1DS3BOC & Other Affiliates 1 1 2 0 1 1 0 0 0 0 0 0
DS3 Nonaffiliates 9 13 7 5 14 10 3 3 4 7 14 13
Iowa ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%N/A 100.00%N/A 100.00%N/A N/A 100.00%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%75.00%100.00%100.00%100.00%100.00%100.00%83.33%75.00%100.00%66.67%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%-25.00%N/A 0.00%N/A 0.00%N/A N/A -25.00%N/A -33.33%Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.96 N/A N/A N/A N/A N/A N/A -0.71 N/A -0.53
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%75.00%85.71%100.00%100.00%N/A 100.00%100.00%100.00%66.67%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%85.71%75.00%90.00%100.00%57.14%91.67%100.00%75.00%55.56%80.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%10.71%-10.71%-10.00%0.00%N/A -8.33%0.00%-25.00%-11.11%-20.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A -1.24 -0.80 -1.09 N/A N/A -0.87 N/A -0.90 -0.91 -0.73 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.56 -1.00 -0.67 -1.14 -1.98 -0.74 -1.84 -2.16 -1.28 -0.66 -1.62 -2.22
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 100.00%N/A N/A N/A N/A N/A 100.00%N/A 100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%50.00%50.00%100.00%66.67%100.00%N/A 100.00%100.00%100.00%50.00%66.67%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 89.87%94.25%92.78%84.68%79.31%72.60%77.65%64.96%87.23%74.26%91.04%69.16%
Difference - Nonaffiliates less 272 Affiliates -10.13%44.25%42.78%-15.32%12.64%-27.40%N/A -35.04%-12.77%-25.74%41.04%2.49%
Parity - Nonaffiliates / 272 Affiliates -0.81 -1.75 -2.02 -0.69 -1.28 -0.61 N/A -0.50 -0.75 -0.82 -1.97 -1.05Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.14 -1.67 -1.89 0.70 -0.86 1.10 -0.20 1.48 -0.58 -0.66 -1.57 -0.40
DS1 272 Affiliates 100.00%87.50%75.00%90.91%90.48%84.62%83.33%77.27%83.33%63.64%64.29%78.95%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates82.98%82.51%78.25%83.27%75.59%78.85%68.01%74.62%77.12%64.09%74.82%66.67%
Difference - Nonaffiliates less 272 Affiliates -17.02%-4.99%3.25%-7.64%-14.89%-5.77%-15.32%-2.65%-6.21%0.45%10.53%-12.28%
Parity - Nonaffiliates / 272 Affiliates -0.26 -0.88 -1.08 -0.71 -0.40 -0.84 -0.49 -0.91 -0.84 -1.01 -1.40 -0.46Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.27 -0.57 -0.54 -1.44 -1.12 -0.92 -0.87 -1.13 -1.40 -0.68 -0.03 0.02
DS3 272 Affiliates N/A 100.00%N/A N/A 0.00%N/A 100.00%N/A 100.00%100.00%N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%100.00%57.14%100.00%100.00%100.00%100.00%85.71%100.00%84.62%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%N/A N/A 100.00%N/A 0.00%N/A 0.00%-15.38%N/A 0.00%
Parity - Nonaffiliates / 272 Affiliates N/A -0.85 N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.99
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -0.99 N/A N/A -0.70 N/A N/A N/A N/A N/A N/A N/A
Page 37 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Iowa VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Iowa ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 1 1 7 1 0 1 3 2 3 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 4 6 3 8 3 4 1 3 1 5 4
4 2 2 0 2 1 3 2 1 2 4 1
35 31 27 35 48 56 44 57 37 27 25 23
13 6 8 10 8 3 10 3 4 5 2 0
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 1 2 2 3 0 0 0 0 1 0 0
0 1 2 1 2 1 7 3 1 3 2 1665452577196656049675763
45 68 61 73 131 103 81 87 68 60 74 57
11 15 18 14 31 31 30 19 21 20 25 18213217305145243329132523
271 233 294 350 383 331 334 241 260 210 198 151
0 1 0 2 1 0 2 0 0 0 0 2110200043011
7 5 6 2 15 10 11 6 8 11 8 4
100.00%100.00%100.00%100.00%0.00%N/A 100.00%100.00%100.00%100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%75.00%100.00%66.67%75.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%-25.00%0.00%-33.33%75.00%N/A 0.00%0.00%0.00%0.00%N/A N/AN/A -0.96 N/A -0.35 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
75.00%50.00%100.00%N/A 100.00%0.00%100.00%100.00%100.00%50.00%100.00%100.00%N/A N/A N/A N/A 56.25%71.43%72.73%63.16%72.97%74.07%80.00%73.91%
69.23%66.67%100.00%100.00%87.50%33.33%80.00%100.00%75.00%60.00%100.00%N/A
-5.77%16.67%0.00%N/A -12.50%33.33%-20.00%0.00%-25.00%10.00%0.00%N/A-0.97 -1.25 N/A N/A -0.94 N/A -0.65 N/A -0.96 -1.15 N/A N/AN/A N/A N/A N/A 31.25%-38.10%7.27%36.84%2.03%-14.07%20.00%N/A
-1.14 -0.69 -1.63 -1.85 -2.00 -0.27 -1.28 -1.78 -1.05 -0.65 -1.41 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.00%100.00%100.00%100.00%N/A N/A N/A N/A 100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%100.00%0.00%100.00%100.00%100.00%33.33%100.00%0.00%N/A N/A N/A N/A 91.55%79.17%76.92%78.33%87.76%86.57%85.96%88.89%
66.67%75.00%85.25%84.93%71.76%75.73%77.78%82.76%77.94%78.33%91.89%68.42%
N/A -25.00%-14.75%-15.07%-28.24%75.73%-22.22%-17.24%-22.06%45.00%-8.11%68.42%
N/A -0.83 -0.81 -0.93 -0.60 N/A -0.14 -0.65 -0.86 -1.98 -0.93 N/AN/A N/A N/A N/A -19.79%-3.44%0.86%4.43%-9.82%-8.24%5.93%-20.47%
1.04 -0.17 0.45 0.08 1.05 -0.66 -1.07 -1.39 -0.18 -0.27 -1.59 0.65
72.73%66.67%83.33%92.86%67.74%67.74%73.33%78.95%76.19%70.00%84.00%88.89%N/A N/A N/A N/A 56.86%68.89%70.83%84.85%51.72%61.54%88.00%73.91%71.96%66.95%76.19%68.00%65.27%67.37%56.89%63.90%75.00%81.43%74.24%73.51%
-0.77%0.28%-7.14%-24.86%-2.47%-0.37%-16.44%-15.05%-1.19%11.43%-9.76%-15.38%
-1.00 -1.01 -0.68 -0.23 -0.91 -0.99 -0.35 -0.34 -0.97 -1.53 -0.48 -0.28N/A N/A N/A N/A 8.41%-1.52%-13.94%-20.95%23.28%19.89%-13.76%-0.40%-0.57 -0.17 -1.25 -1.06 -1.42 -0.93 -0.51 0.24 -2.19 -1.72 -0.23 -1.00
N/A 100.00%0.00%N/A 100.00%N/A N/A N/A N/A 100.00%N/A N/AN/A N/A N/A N/A N/A 100.00%100.00%N/A 100.00%100.00%N/A N/A100.00%100.00%53.33%100.00%63.64%100.00%100.00%81.82%62.50%100.00%N/A N/A
N/A 0.00%53.33%N/A -36.36%N/A N/A N/A N/A 0.00%N/A N/A
N/A N/A N/A N/A N/A N/A -0.52 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A 0.00%0.00%N/A -37.50%0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.77 N/A
Page 38 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Iowa VolumesFG_D272 272 Affiliates 2 1 1 0 1 0 5 0 0 2 0 4
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 7 4 3 4 9 1 3 6 8 5 3
FRAMRLY272 272 Affiliates 4 4 7 1 3 0 4 5 1 3 3 4
FRAMRLY272 BOC & Other Affiliates 37 22 54 47 78 50 57 81 51 61 34 43
FRAMRLY272 Nonaffiliates 5 7 8 10 9 7 12 9 8 9 5 8
OCN_272 272 Affiliates 0 0 0 0 0 0 1 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 1 0 0 0 0 0 1 0 1 0
DS0 272 Affiliates 3 2 4 3 3 2 0 2 3 1 4 3DS0BOC & Other Affiliates 38 39 55 55 78 61 59 74 59 73 53 67
DS0 Nonaffiliates 79 87 97 111 116 73 85 117 47 101 67 107
DS1 272 Affiliates 10 8 8 11 21 13 18 22 12 11 14 19DS1BOC & Other Affiliates 28 35 32 29 49 46 38 43 38 32 30 27
DS1 Nonaffiliates 188 223 308 269 549 364 372 398 319 362 274 276
DS3 272 Affiliates 0 2 0 1 0 0 1 0 1 0 1 1DS3BOC & Other Affiliates 1 1 2 0 1 1 0 0 0 0 0 0
DS3 Nonaffiliates 9 13 7 5 14 10 3 3 4 7 14 13
Iowa ResultsFG_D272 272 Affiliates 0.05 0.04 0.04 N/A 0.02 N/A 0.06 N/A N/A 0.02 N/A 0.04
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.07 0.04 0.37 0.06 0.07 0.03 0.04 0.04 0.10 0.10 0.03 0.10
Difference - Nonaffiliates less 272 Affiliates 0.02 0.00 0.33 N/A 0.06 N/A -0.02 N/A N/A 0.07 N/A 0.07Parity - Nonaffiliates / 272 Affiliates -0.91 N/A N/A N/A N/A N/A -1.21 N/A N/A 1.26 N/A -0.35
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.05 0.10 0.10 0.08 0.03 N/A 0.03 0.08 0.14 0.26 0.06 0.08FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.07 0.11 0.11 0.08 0.07 0.16 0.09 0.06 0.10 0.14 0.10 0.04
Difference - Nonaffiliates less 272 Affiliates 0.02 0.01 0.01 -0.01 0.04 N/A 0.06 -0.02 -0.04 -0.12 0.04 -0.04Parity - Nonaffiliates / 272 Affiliates -0.63 -1.05 -0.71 N/A -0.41 N/A -0.24 -1.40 N/A -1.27 -0.91 -1.88Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.55 -1.35 -1.34 -2.07 -1.00 -1.35 -1.72 -1.82 -1.94 -1.13 -1.16 -1.77
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A 0.06 N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 0.07 N/A N/A N/A N/A N/A 0.07 N/A 0.07 N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.10 0.10 0.14 0.02 0.12 0.01 N/A 0.08 0.04 0.10 0.12 0.07DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.08 0.07 0.08 0.09 0.11 0.14 0.11 0.17 0.11 0.13 0.09 0.11
Difference - Nonaffiliates less 272 Affiliates -0.02 -0.03 -0.06 0.07 -0.01 0.13 N/A 0.09 0.07 0.03 -0.02 0.04
Parity - Nonaffiliates / 272 Affiliates -1.29 -1.16 -1.54 0.18 -1.09 0.18 N/A -0.78 -0.06 N/A -1.23 -0.71Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.50 -1.02 -0.89 1.26 -0.45 1.26 -1.05 1.26 -0.14 -0.66 -0.56 -1.14
DS1 272 Affiliates 0.03 0.09 0.10 0.06 0.10 0.07 0.10 0.12 0.18 0.17 0.13 0.13DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.11 0.12 0.14 0.11 0.14 0.12 0.16 0.14 0.12 0.19 0.13 0.20
Difference - Nonaffiliates less 272 Affiliates 0.09 0.04 0.03 0.05 0.03 0.05 0.06 0.02 -0.06 0.01 0.00 0.07
Parity - Nonaffiliates / 272 Affiliates 0.86 -0.78 -0.89 -0.34 -0.52 -0.44 -0.34 -0.77 -1.18 -1.08 -1.01 -1.03Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.55 -0.28 -0.34 -1.07 -1.16 -0.90 -0.86 -1.47 -1.38 -0.43 -0.68 -1.05
DS3 272 Affiliates N/A 0.06 N/A 0.02 N/A N/A 0.28 N/A 0.11 N/A 0.12 0.03DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.05 0.10 0.05 0.02 0.12 0.05 0.07 0.04 0.05 0.09 0.05 0.09
Difference - Nonaffiliates less 272 Affiliates N/A 0.05 N/A 0.01 N/A N/A -0.21 N/A -0.07 N/A -0.07 0.07
Parity - Nonaffiliates / 272 Affiliates N/A -0.84 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.16 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 39 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Iowa VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Iowa ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 1 1 7 1 0 1 3 2 3 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 4 6 3 8 3 4 1 3 1 5 4
4 2 2 0 2 1 3 2 1 2 4 1
35 31 27 35 48 56 44 57 37 27 25 23
13 6 8 10 8 3 10 3 4 5 2 0
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 1 2 2 3 0 0 0 0 1 0 0
0 1 2 1 2 1 7 3 1 3 2 1665452577196656049675763
45 68 61 73 131 103 81 87 68 60 74 57
11 15 18 14 31 31 30 19 21 20 25 18213217305145243329132523
271 233 294 350 383 331 334 241 260 210 198 151
0 1 0 2 1 0 2 0 0 0 0 2110200043011
7 5 6 2 15 10 11 6 8 11 8 4
0.04 0.00 0.01 0.01 0.24 N/A 0.05 0.01 0.01 0.02 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.02 0.10 0.03 1.01 0.12 0.03 0.07 0.01 0.01 0.02 0.04 0.04
-0.02 0.09 0.03 1.00 -0.12 N/A 0.01 0.00 0.00 0.01 N/A N/A-1.26 N/A N/A 0.53 N/A N/A N/A -1.18 -1.20 -0.40 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.11 0.15 0.06 N/A 0.10 0.44 0.08 0.02 0.13 0.25 0.06 0.07N/A N/A N/A N/A 0.17 0.13 0.13 0.20 0.16 0.20 0.16 0.15
0.18 0.11 0.04 0.07 0.09 0.12 0.12 0.03 0.12 0.24 0.07 N/A
0.07 -0.04 -0.02 N/A -0.02 -0.32 0.04 0.01 -0.01 -0.01 0.01 N/A-0.45 -2.44 -1.20 N/A -1.18 N/A -0.25 -0.86 N/A -1.03 -0.85 N/AN/A N/A N/A N/A -0.08 -0.01 -0.01 -0.17 -0.04 0.04 -0.09 N/A
-1.20 -0.70 -1.32 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.74 0.08 0.02 0.03 N/A N/A N/A N/A 0.02 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.03 0.01 0.01 0.06 0.20 0.04 0.01 0.15 0.76 0.01 0.20N/A N/A N/A N/A 0.08 0.10 0.10 0.16 0.08 0.07 0.12 0.06
0.17 0.14 0.13 0.10 0.13 0.13 0.11 0.11 0.11 0.11 0.09 0.12
N/A 0.11 0.12 0.09 0.07 -0.07 0.07 0.10 -0.04 -0.65 0.07 -0.07
N/A N/A 0.02 N/A -0.56 N/A 0.53 0.61 N/A -1.61 -0.05 N/AN/A N/A N/A N/A 0.05 0.03 0.02 -0.05 0.03 0.04 -0.04 0.06
0.34 -0.20 0.67 0.67 0.39 -0.35 -0.63 -1.46 -0.09 0.21 -1.56 0.88
0.23 0.15 0.09 0.06 0.16 0.13 0.11 0.11 0.13 0.18 0.10 0.08N/A N/A N/A N/A 0.19 0.13 0.18 0.12 0.19 0.12 0.09 0.100.23 0.15 0.13 0.16 0.15 0.16 0.16 0.17 0.15 0.15 0.14 0.13
0.01 0.00 0.04 0.10 -0.02 0.03 0.05 0.06 0.02 -0.03 0.05 0.05
-1.21 -1.02 -0.40 -0.15 -1.15 -0.67 -0.20 -0.30 -0.88 -1.39 -0.58 -0.30N/A N/A N/A N/A -0.04 0.03 -0.01 0.05 -0.04 0.03 0.06 0.03-0.04 -0.75 -1.58 -1.00 -1.55 -0.60 -1.08 -0.40 -1.51 -1.16 -0.26 -0.60
N/A 0.01 N/A 0.04 0.24 N/A 0.10 N/A N/A N/A N/A 0.01N/A N/A N/A N/A N/A N/A N/A 0.05 0.05 N/A 0.01 0.060.05 0.04 0.06 0.08 0.14 0.06 0.09 0.06 0.09 0.08 0.14 0.04
N/A 0.03 N/A 0.03 -0.10 N/A -0.01 N/A N/A N/A N/A 0.03
N/A N/A N/A -0.93 N/A N/A -1.09 N/A N/A N/A N/A 1.26
N/A N/A N/A N/A N/A N/A N/A 0.02 0.04 N/A 0.13 -0.02N/A N/A N/A -0.80 N/A N/A N/A -0.79 -0.38 N/A N/A N/A
Page 40 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Iowa VolumesFG_D272 272 Affiliates 112 119 128 144 153 155 161 160 203 204 203 220
FG_D272 BOC & Other Affiliates 8 8 10 10 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 7396 7269 6367 6372 6913 6939 6898 6722 6244 6434 6427 6301
FRAMRLY272 272 Affiliates 201 210 224 238 255 259 259 254 253 263 269 270
FRAMRLY272 BOC & Other Affiliates 3093 3100 3071 3054 2986 2918 2750 2647 2609 2556 2546 2500
FRAMRLY272 Nonaffiliates 803 847 847 855 858 838 822 757 752 756 743 732
OCN_272 272 Affiliates 9 10 12 12 12 12 12 12 12 15 15 18OCN_272 BOC & Other Affiliates 6 6 6 7 6 5 5 5 5 5 5 5
OCN_272 Nonaffiliates 282 280 281 276 277 277 278 281 283 285 341 355
DS0 272 Affiliates 128 111 103 102 121 123 118 101 100 101 100 102DS0BOC & Other Affiliates 194 178 177 172 169 165 158 173 172 170 173 173
DS0 Nonaffiliates 6031 6015 5936 5899 5780 5752 5589 5572 5521 5423 5330 5105
DS1 272 Affiliates 617 694 750 797 829 840 870 941 1045 1060 1091 1130DS1BOC & Other Affiliates 564 555 538 533 517 510 501 436 432 423 421 415
DS1 Nonaffiliates 17893 17943 17981 18035 18141 18288 18356 18054 18130 18128 18180 18228
DS3 272 Affiliates 69 69 69 70 72 75 75 76 77 77 81 84DS3BOC & Other Affiliates 28 28 27 27 25 26 26 27 27 28 27 27
DS3 Nonaffiliates 1334 1355 1357 1374 1382 1390 1370 1382 1379 1376 1367 1359
Iowa ResultsFG_D272 272 Affiliates 1.79%0.84%0.78%0.00%0.65%0.00%3.11%0.00%0.00%0.98%0.00%1.82%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.05%0.10%0.06%0.05%0.06%0.13%0.01%0.04%0.10%0.12%0.08%0.05%
Difference - Nonaffiliates less 272 Affiliates -1.74%-0.74%-0.72%0.05%-0.59%0.13%-3.10%0.04%0.10%-0.86%0.08%-1.77%Parity - Nonaffiliates / 272 Affiliates -1.32 -1.21 -1.21 -1.02 -1.21 -0.96 -1.52 -1.01 -0.96 -1.28 -0.97 -1.45
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.04 -1.03 -1.04 -1.04 N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 1.99%1.90%3.13%0.42%1.18%0.00%1.54%1.97%0.40%1.14%1.12%1.48%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.62%0.83%0.94%1.17%1.05%0.84%1.46%1.19%1.06%1.19%0.67%1.09%
Difference - Nonaffiliates less 272 Affiliates -1.37%-1.07%-2.19%0.75%-0.13%0.84%-0.08%-0.78%0.66%0.05%-0.45%-0.39%Parity - Nonaffiliates / 272 Affiliates -1.34 -1.28 -1.45 -0.73 -1.04 -0.58 -1.03 -1.21 -0.75 -1.00 -1.16 -1.12Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.36 -0.90 -1.43 -1.21 -1.68 -1.47 -1.29 -1.71 -1.42 -1.51 -1.37 -1.31
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%8.33%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.36%0.00%0.00%0.00%0.00%0.00%0.35%0.00%0.29%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.36%0.00%0.00%0.00%-8.33%0.00%0.35%0.00%0.29%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.12 N/A N/A N/A -1.51 N/A -1.12 N/A -1.09 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.14 N/A N/A N/A N/A N/A -1.15 N/A -1.11 N/A
DS0 272 Affiliates 2.34%1.80%3.88%2.94%2.48%1.63%0.00%1.98%3.00%0.99%4.00%2.94%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.31%1.45%1.63%1.88%2.01%1.27%1.52%2.10%0.85%1.86%1.26%2.10%
Difference - Nonaffiliates less 272 Affiliates -1.03%-0.35%-2.25%-1.06%-0.47%-0.36%1.52%0.12%-2.15%0.87%-2.74%-0.84%
Parity - Nonaffiliates / 272 Affiliates -1.18 -1.06 -1.27 -1.15 -1.08 -1.07 -0.66 -1.01 -1.29 -0.87 -1.32 -1.12Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -2.47 -2.51 -2.94 -2.94 -3.64 -3.18 -3.13 -3.48 -3.12 -3.48 -2.92 -3.26
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 1.62%1.15%1.07%1.38%2.53%1.55%2.07%2.34%1.15%1.04%1.28%1.68%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.05%1.24%1.71%1.49%3.03%1.99%2.03%2.20%1.76%2.00%1.51%1.51%
Difference - Nonaffiliates less 272 Affiliates -0.57%0.09%0.64%0.11%0.50%0.44%-0.04%-0.14%0.61%0.96%0.23%-0.17%
Parity - Nonaffiliates / 272 Affiliates -1.26 -0.95 -0.61 -0.94 -0.79 -0.76 -1.02 -1.06 -0.58 -0.30 -0.85 -1.10Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.98 -2.12 -1.95 -1.92 -2.15 -2.27 -2.08 -2.23 -2.19 -2.00 -2.03 -1.95
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 0.00%2.90%0.00%1.43%0.00%0.00%1.33%0.00%1.30%0.00%1.23%1.19%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.67%0.96%0.52%0.36%1.01%0.72%0.22%0.22%0.29%0.51%1.02%0.96%
Difference - Nonaffiliates less 272 Affiliates 0.67%-1.94%0.52%-1.07%1.01%0.72%-1.11%0.22%-1.01%0.51%-0.21%-0.23%
Parity - Nonaffiliates / 272 Affiliates -0.87 -1.25 -0.90 -1.20 -0.80 -0.85 -1.22 -0.97 -1.21 -0.89 -1.05 -1.05
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.22 -1.20 -1.37 -1.00 -1.20 -1.22 -1.02 -1.02 -1.01 -0.97 -0.92 -0.93
Page 41 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIowa
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Iowa VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Iowa ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
223 228 239 240 241 245 245 246 255 257 265 261
0 0 0 0 0 0 0 0 0 0 0 0
6306 6206 6209 6155 5481 5457 5432 5320 5266 5239 5187 5262
272 279 280 283 161 170 172 173 182 182 183 188
2425 2399 2355 2332 2286 2270 2244 2206 3088 3018 2939 2865
728 736 735 734 276 267 261 257 245 239 234 227
20 20 22 21 13 13 14 14 14 16 16 165111111154545454
358 358 356 343 348 348 347 338 268 268 269 270
102 106 109 101 113 122 120 119 118 114 113 1121731721491461881922621882579255424992475
5187 5148 5112 4928 4014 3898 3820 3775 3680 3579 3513 3481
1168 1212 1264 1304 1305 1373 1398 1435 1460 1488 1543 15444064013813624604444334111796176617501733
18372 18447 18823 19049 14650 14609 14568 14603 14675 14862 14906 14996
85 86 91 91 119 121 124 130 134 138 147 1492727272728282827131128128127
1367 1385 1398 1394 1091 1103 1100 1102 1097 1099 1097 1107
0.90%0.44%0.42%2.92%0.41%0.00%0.41%1.22%0.78%1.17%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.05%0.06%0.10%0.05%0.15%0.05%0.07%0.02%0.06%0.02%0.10%0.08%
-0.85%-0.38%-0.32%-2.87%-0.26%0.05%-0.34%-1.20%-0.72%-1.15%0.10%0.08%-1.31 -1.20 -1.18 -1.60 -1.15 -0.99 -1.19 -1.39 -1.30 -1.39 -0.94 -0.96
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.47%0.72%0.71%0.00%1.24%0.59%1.74%1.16%0.55%1.10%2.19%0.53%N/A N/A N/A N/A 2.10%2.47%1.96%2.58%1.20%0.89%0.85%0.80%
1.79%0.82%1.09%1.36%2.90%1.12%3.83%1.17%1.63%2.09%0.85%0.00%
0.32%0.10%0.38%1.36%1.66%0.53%2.09%0.01%1.08%0.99%-1.34%-0.53%-0.92 -0.99 -0.88 -0.43 -0.45 -0.77 -0.39 -1.05 -0.52 -0.64 -1.46 -1.37N/A N/A N/A N/A 0.80%-1.35%1.87%-1.41%0.43%1.20%0.00%-0.80%
-0.82 -1.27 -1.03 -1.07 -0.57 -1.67 -0.09 -1.68 -0.69 -0.18 -0.96 -1.65
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.28%0.56%0.58%0.86%0.00%0.00%0.00%0.00%0.37%0.00%0.00%
0.00%0.28%0.56%0.58%0.86%0.00%0.00%0.00%0.00%0.37%0.00%0.00%
N/A -1.08 -1.00 -1.00 -1.00 N/A N/A N/A N/A -1.10 N/A N/AN/A N/A N/A N/A 0.86%0.00%0.00%0.00%0.00%0.37%0.00%0.00%
N/A -1.12 -1.08 -1.08 -1.07 N/A N/A N/A N/A -0.97 N/A N/A
0.00%0.94%1.83%0.99%1.77%0.82%5.83%2.52%0.85%2.63%1.77%0.89%N/A N/A N/A N/A 37.77%50.00%24.81%31.91%1.90%2.62%2.28%2.55%
0.87%1.32%1.19%1.48%3.26%2.64%2.12%2.30%1.85%1.68%2.11%1.64%
0.87%0.38%-0.64%0.49%1.49%1.82%-3.71%-0.22%1.00%-0.95%0.34%0.75%
-0.80 -0.95 -1.11 -0.94 -0.80 -0.70 -1.40 -1.03 -0.83 -1.15 -0.97 -0.88N/A N/A N/A N/A -34.51%-47.36%-22.69%-29.61%-0.05%-0.94%-0.17%-0.91%
-3.31 -2.94 -2.98 -3.13 -3.22 -3.98 -2.91 -2.98 -1.03 -1.53 -1.10 -1.51
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.94%1.24%1.42%1.07%2.38%2.26%2.15%1.32%1.44%1.34%1.62%1.17%N/A N/A N/A N/A 11.09%10.14%5.54%8.03%1.61%0.74%1.43%1.33%1.48%1.26%1.56%1.84%2.61%2.27%2.29%1.65%1.77%1.41%1.33%1.01%
0.54%0.02%0.14%0.77%0.23%0.01%0.14%0.33%0.33%0.07%-0.29%-0.16%
-0.57 -0.98 -0.91 -0.40 -0.87 -1.00 -0.92 -0.76 -0.76 -0.95 -1.20 -1.13N/A N/A N/A N/A -8.48%-7.87%-3.25%-6.38%0.16%0.67%-0.10%-0.32%-1.77 -2.14 -1.63 -2.03 -2.33 -2.26 -1.68 -2.09 -0.88 -0.27 -1.08 -1.26
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%1.16%0.00%2.20%0.84%0.00%1.61%0.00%0.00%0.00%0.00%1.34%N/A N/A N/A N/A 0.00%0.00%0.00%14.81%2.29%0.00%0.78%0.79%0.51%0.36%0.43%0.14%1.37%0.91%1.00%0.54%0.73%1.00%0.73%0.36%
0.51%-0.80%0.43%-2.06%0.53%0.91%-0.61%0.54%0.73%1.00%0.73%-0.98%
-0.88 -1.18 -0.89 -1.35 -0.90 -0.72 -1.14 -0.81 -0.75 -0.68 -0.73 -1.26
N/A N/A N/A N/A 1.37%0.91%1.00%-14.27%-1.56%1.00%-0.05%-0.43%-1.24 -1.25 -0.99 -1.39 -0.89 -0.93 -0.92 -1.56 -1.31 -0.69 -1.02 -1.14
Page 42 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Idaho VolumesSIMPLE_AGG 272 Affiliates 4518 4633 7167 3888 3691 2734 2127 1872 1828 1736 973 1354
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 3507 3206 3694 3173 2281 1995 2467 1193 1139 1167 1039 1076
Idaho Results
SIMPLE_AGG 272 Affiliates 99.09%99.94%99.99%99.95%99.97%99.78%100.00%99.36%100.00%99.94%99.90%99.70%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 99.40%99.94%99.97%99.97%99.96%100.00%100.00%99.92%99.91%99.91%100.00%99.81%Difference - Nonaffiliates less 272 Affiliates 0.31%0.00%-0.02%0.02%-0.01%0.22%0.00%0.56%-0.09%-0.03%0.10%0.11%
Parity - Nonaffiliates / 272 Affiliates -1.34 -1.01 -0.87 -1.09 -0.90 -1.43 N/A -1.51 N/A -0.92 -1.19 -1.13
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Idaho Volumes
COMPLEXBUS272 Affiliates 20 96 44 72 107 145 29 14 54 24 2 15COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 2 4 2 25 1 25 0 0 0 2 33 0
Idaho ResultsCOMPLEXBUS272 Affiliates 95.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A 100.00%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates 5.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A 0.00%0.00%N/AParity - Nonaffiliates / 272 Affiliates -1.19 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 43 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Idaho VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Idaho Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Idaho Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Idaho ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
924 950 1152 707 391 514 556 594 510 406 399 451
0 0 0 0 0 0 0 0 0 0 0 0
872 904 987 1015 587 721 728 862 666 600 479 398
100.00%100.00%99.83%99.29%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.77%100.00%100.00%99.51%100.00%99.86%100.00%100.00%100.00%99.67%100.00%100.00%-0.23%0.00%0.17%0.22%0.00%-0.14%0.00%0.00%0.00%-0.33%0.00%0.00%
N/A N/A -1.26 -1.14 N/A N/A N/A N/A N/A -0.40 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0 1 90 9 20 0 0 33 1 0 1 0000000000000
0 0 1 0 0 0 2 2 0 0 2 1
N/A 100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%N/A 100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A N/A N/A 100.00%100.00%N/A N/A 100.00%100.00%
N/A N/A 0.00%N/A N/A N/A N/A 0.00%N/A N/A 0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 44 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Idaho VolumesFG_D272 272 Affiliates 0 0 0 0 1 0 2 3 0 0 2 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 9 6 12 16 3 15 15 7 10 10 14 7
FRAMRLY272 272 Affiliates 2 1 4 2 0 0 1 1 0 0 0 3
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 4 4 12 14 12 17 14 12 13 8 8 2
OCN_272 272 Affiliates 0 0 0 0 1 0 0 1 1 2 2 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 2 0 0 0 0 1
DS0 272 Affiliates 1 1 3 3 5 0 5 2 2 0 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 40 47 46 56 55 32 36 24 37 17 28 18
DS1 272 Affiliates 11 14 10 17 11 21 25 15 16 18 16 19DS1BOC & Other Affiliates 11 0 0 0 1 1 0 1 0 0 75 0
DS1 Nonaffiliates 233 176 207 178 155 160 150 148 265 179 148 146
DS3 272 Affiliates 0 1 3 5 0 3 3 2 1 0 0 2DS3BOC & Other Affiliates 5 0 0 1 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 9 9 7 6 8 4 11 5 10 1 6 4
Idaho ResultsFG_D272 272 Affiliates N/A N/A N/A N/A 100.00%N/A 100.00%100.00%N/A N/A 100.00%N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%85.71%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A 0.00%N/A 0.00%-14.29%N/A N/A 0.00%N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -0.82 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%75.00%50.00%N/A N/A 100.00%100.00%N/A N/A N/A 66.67%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 75.00%50.00%83.33%100.00%91.67%82.35%78.57%91.67%92.31%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -25.00%-50.00%8.33%50.00%N/A N/A -21.43%-8.33%N/A N/A N/A 33.33%Parity - Nonaffiliates / 272 Affiliates -0.79 -0.71 -1.20 -1.80 N/A N/A -0.91 -1.11 N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 0.00%N/A N/A 100.00%100.00%50.00%0.00%N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A 0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 97.50%100.00%93.48%100.00%96.36%100.00%100.00%95.83%94.59%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -2.50%0.00%-6.52%0.00%-3.64%N/A 0.00%-4.17%-5.41%N/A 0.00%N/A
Parity - Nonaffiliates / 272 Affiliates -1.17 N/A -0.92 N/A -0.95 N/A N/A -1.10 -1.02 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%100.00%100.00%100.00%90.91%90.48%92.00%93.33%100.00%94.44%100.00%94.74%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates94.85%92.61%93.72%90.45%93.55%93.13%92.00%87.84%93.58%95.53%95.95%94.52%
Difference - Nonaffiliates less 272 Affiliates -5.15%-7.39%-6.28%-9.55%2.64%2.65%0.00%-5.49%-6.42%1.09%-4.05%-0.22%
Parity - Nonaffiliates / 272 Affiliates -0.70 -0.50 -0.67 -0.30 -1.15 -1.19 -1.00 -0.68 -0.51 -1.10 -0.59 -1.08Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.70 N/A N/A N/A -1.00 -1.00 N/A -0.94 N/A N/A 0.05 N/A
DS3 272 Affiliates N/A 100.00%0.00%100.00%N/A 100.00%100.00%100.00%100.00%N/A N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%77.78%71.43%100.00%100.00%100.00%90.91%100.00%100.00%100.00%66.67%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A -22.22%71.43%0.00%N/A 0.00%-9.09%0.00%0.00%N/A N/A 0.00%
Parity - Nonaffiliates / 272 Affiliates N/A -0.93 N/A N/A N/A N/A -0.92 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 45 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Idaho VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Idaho ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
5 5 1 1 0 0 0 6 16 0 8 6
0 0 0 0 0 0 0 0 0 0 0 0
8 12 3 13 2 11 11 7 2 5 17 9
2 1 6 8 11 4 0 4 3 0 2 1
0 0 0 0 0 0 0 0 0 0 0 0
4 6 8 5 9 2 9 5 4 9 8 2
0 0 0 1 1 1 0 1 0 0 0 0000000000000
0 2 0 0 2 1 0 0 1 0 0 2
2 4 2 0 1 1 3 1 4 4 1 3000000000000
24 85 68 37 30 17 19 26 27 23 20 9
17 16 21 28 13 18 22 16 20 21 22 31010000000000
161 167 173 194 159 195 179 216 193 196 159 130
2 1 0 4 2 1 0 2 3 0 2 1050000000000
5 6 7 2 2 2 2 3 6 6 6 2
100.00%100.00%100.00%100.00%N/A N/A N/A 100.00%100.00%N/A 100.00%83.33%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%90.91%100.00%100.00%100.00%100.00%100.00%88.89%
0.00%0.00%0.00%0.00%N/A N/A N/A 0.00%0.00%N/A 0.00%5.56%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.17
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%100.00%100.00%100.00%90.91%75.00%N/A 75.00%100.00%N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%83.33%87.50%80.00%77.78%50.00%66.67%80.00%50.00%100.00%100.00%50.00%
0.00%-16.67%-12.50%-20.00%-13.13%-25.00%N/A 5.00%-50.00%N/A 0.00%-50.00%N/A -1.03 -0.67 -0.47 -0.58 -0.80 N/A -1.10 -0.29 N/A N/A -0.80N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 0.00%100.00%0.00%N/A 100.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.00%N/A N/A 100.00%100.00%N/A N/A 0.00%N/A N/A 100.00%
N/A N/A N/A N/A 0.00%100.00%N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
95.83%100.00%97.06%100.00%100.00%100.00%100.00%96.15%100.00%100.00%100.00%100.00%
-4.17%0.00%-2.94%N/A 0.00%0.00%0.00%-3.85%0.00%0.00%0.00%0.00%
-1.10 N/A -1.08 N/A N/A N/A N/A -1.16 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
94.12%93.75%90.48%92.86%92.31%88.89%95.45%93.75%100.00%85.71%95.45%96.77%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A96.89%96.41%92.49%95.36%93.71%91.28%94.97%94.44%94.82%91.84%94.97%93.85%
2.77%2.66%2.01%2.50%1.40%2.39%-0.48%0.69%-5.18%6.13%-0.48%-2.92%
-1.23 -1.21 -1.15 -1.24 -1.09 -1.15 -1.03 -1.06 -0.51 -1.38 -1.04 -0.69N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A -1.04 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%0.00%N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A80.00%100.00%85.71%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%50.00%
-20.00%0.00%N/A 0.00%0.00%0.00%N/A 0.00%100.00%N/A 0.00%-50.00%
-0.84 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.80
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 46 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Idaho VolumesFG_D272 272 Affiliates 0 0 9 1 5 2 0 3 12 1 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 3 6 0 3 12 8 8 3 0 5 2 3
FRAMRLY272 272 Affiliates 0 0 1 0 0 0 0 0 1 0 0 0
FRAMRLY272 BOC & Other Affiliates 9 24 14 20 28 8 26 36 13 25 20 11
FRAMRLY272 Nonaffiliates 3 1 0 1 1 3 0 1 2 1 0 0
OCN_272 272 Affiliates 0 0 0 0 0 0 1 1 0 0 1 0OCN_272 BOC & Other Affiliates 0 0 0 1 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 1 0 0 0 0 0 0 0 0
DS0 272 Affiliates 1 1 1 0 3 2 0 0 0 0 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 13 27 15 16 18 35 57 8 14 10 5 32
DS1 272 Affiliates 12 10 18 15 18 13 22 28 29 19 17 14DS1BOC & Other Affiliates 5 0 0 3 1 0 1 0 11 2 1 1
DS1 Nonaffiliates 168 134 140 132 157 138 172 114 179 191 144 116
DS3 272 Affiliates 0 2 1 2 6 0 3 2 3 0 1 0DS3BOC & Other Affiliates 1 3 2 1 0 4 1 2 3 2 1 0
DS3 Nonaffiliates 6 5 7 5 9 7 12 16 3 4 3 7
Idaho ResultsFG_D272 272 Affiliates N/A N/A 100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%N/A 100.00%83.33%100.00%100.00%66.67%N/A 80.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A 0.00%-16.67%0.00%N/A -33.33%N/A -20.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -0.55 N/A N/A -0.63 N/A -1.00 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A 100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
FRAMRLY272 Nonaffiliates 100.00%100.00%N/A 0.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.49 -1.18 N/A 0.06 -1.17 N/A N/A -1.15 -1.23 -1.22 N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A 0.00%0.00%N/A N/A 100.00%N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.00%100.00%100.00%N/A 100.00%50.00%N/A N/A N/A N/A 100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 92.31%100.00%100.00%100.00%94.44%97.14%100.00%87.50%100.00%60.00%100.00%87.50%
Difference - Nonaffiliates less 272 Affiliates 92.31%0.00%0.00%N/A -5.56%47.14%N/A N/A N/A N/A 0.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -1.01 -1.79 N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%100.00%88.89%100.00%100.00%92.31%95.45%100.00%96.55%100.00%100.00%92.86%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%DS1 Nonaffiliates 89.29%91.79%94.29%93.18%95.54%94.93%97.09%87.72%92.18%92.15%95.83%82.76%
Difference - Nonaffiliates less 272 Affiliates -10.71%-8.21%5.40%-6.82%-4.46%2.62%1.64%-12.28%-4.37%-7.85%-4.17%-10.10%
Parity - Nonaffiliates / 272 Affiliates -0.41 -0.49 -1.42 -0.40 -0.60 -1.21 -1.17 0.31 -0.62 -0.35 -0.56 -0.44Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -17.24%Parity - Nonaffiliates / BOC & Other Affiliates -1.26 N/A N/A -0.88 -1.03 N/A -1.05 N/A -1.07 N/A N/A -0.90
DS3 272 Affiliates N/A 100.00%100.00%100.00%66.67%N/A 100.00%100.00%100.00%N/A 100.00%N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%80.00%71.43%60.00%88.89%71.43%91.67%81.25%100.00%100.00%100.00%85.71%
Difference - Nonaffiliates less 272 Affiliates N/A -20.00%-28.57%-40.00%22.22%N/A -8.33%-18.75%0.00%N/A 0.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A -0.84 -0.87 -0.54 -1.54 N/A -0.94 -0.78 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -1.82 -0.67 N/A N/A -1.04 N/A -1.51 N/A -1.70 N/A N/A
Page 47 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Idaho VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Idaho ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 6 4 2 0 0 0 0 8 7 7 4
0 0 0 0 0 0 0 0 0 0 0 0
3 1 8 7 4 4 5 16 6 7 5 12
0 0 0 0 0 0 2 1 0 0 0 1
7 8 22 13 8 6 7 8 12 18 12 10
0 0 0 1 0 0 1 0 0 0 0 0
4 0 0 0 0 0 1 2 0 0 0 0200000000000
0 0 0 1 0 1 0 1 0 0 0 1
1 0 2 0 0 0 2 0 0 0 0 0000000000000
11 6 82 14 10 9 17 38 7 16 7 7
20 26 18 20 14 12 22 11 22 23 16 38103011101201
96 122 147 143 125 126 130 372 200 150 100 129
4 6 6 1 2 1 0 1 1 3 5 10000000011211
4 5 4 8 5 7 3 15 6 6 5 12
N/A 100.00%100.00%100.00%N/A N/A N/A N/A 100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%87.50%100.00%100.00%100.00%100.00%81.25%83.33%100.00%100.00%83.33%
N/A 0.00%-12.50%0.00%N/A N/A N/A N/A -16.67%0.00%0.00%-16.67%N/A N/A -0.78 N/A N/A N/A N/A N/A -0.53 N/A N/A -0.63
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A 100.00%100.00%N/A N/A N/A 100.00%42.86%87.50%81.82%84.62%62.50%100.00%42.86%87.50%91.67%94.44%100.00%100.00%
N/A N/A N/A 100.00%N/A N/A 100.00%N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A 15.38%N/A N/A 57.14%N/A N/A N/A N/A N/A
N/A N/A N/A -1.25 N/A N/A -1.66 N/A N/A N/A N/A N/A
100.00%N/A N/A N/A N/A N/A 100.00%100.00%N/A N/A N/A N/A100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 0.00%N/A 100.00%N/A 0.00%N/A N/A N/A 0.00%
N/A N/A N/A N/A N/A N/A N/A -100.00%N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A -0.37 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%N/A 50.00%N/A N/A N/A 50.00%N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%98.78%85.71%100.00%100.00%100.00%100.00%57.14%100.00%100.00%100.00%
100.00%N/A 48.78%N/A N/A N/A 50.00%N/A N/A N/A N/A N/A
N/A N/A -1.83 N/A N/A N/A -1.81 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
90.00%92.31%100.00%100.00%100.00%91.67%100.00%90.91%81.82%91.30%100.00%97.37%100.00%N/A 100.00%N/A 100.00%100.00%100.00%N/A 100.00%50.00%N/A 100.00%91.67%94.26%92.52%91.61%93.60%85.71%96.15%93.82%90.50%91.33%86.00%86.05%
1.67%1.95%-7.48%-8.39%-6.40%-5.96%-3.85%2.91%8.68%0.03%-14.00%-11.32%
-1.14 -1.21 -0.27 -0.15 -0.46 -0.72 -0.50 -1.12 -1.50 -1.00 0.04 0.24-8.33%N/A -7.48%N/A -6.40%-14.29%-3.85%N/A -9.50%41.33%N/A -13.95%-0.99 N/A -0.86 N/A -1.01 -0.92 -1.05 N/A -0.97 -1.71 N/A -0.93
75.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A 100.00%100.00%100.00%0.00%100.00%100.00%100.00%100.00%80.00%100.00%66.67%100.00%83.33%100.00%100.00%91.67%
25.00%0.00%0.00%0.00%-20.00%0.00%N/A 0.00%-16.67%0.00%0.00%-8.33%
-1.50 N/A N/A N/A -0.84 N/A N/A N/A -1.03 N/A N/A -1.11
N/A N/A N/A N/A N/A N/A N/A N/A -16.67%0.00%0.00%91.67%N/A N/A N/A N/A N/A N/A N/A N/A -0.43 N/A N/A N/A
Page 48 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Idaho VolumesFG_D272 272 Affiliates 0 0 9 1 5 2 0 3 12 1 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 3 8 0 3 13 8 8 3 0 4 5 3
FRAMRLY272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 1 0 0 0 9 0 7 4 1 0 0 0
FRAMRLY272 Nonaffiliates 0 0 0 0 0 0 0 1 0 1 0 0
OCN_272 272 Affiliates 0 0 0 0 1 0 0 1 0 0 1 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 272 Affiliates 1 1 1 0 1 1 0 0 0 0 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 13 27 15 0 3 15 40 5 8 3 2 10
DS1 272 Affiliates 12 11 18 8 17 11 18 20 20 14 14 5DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 178 154 145 40 59 40 69 49 118 65 64 56
DS3 272 Affiliates 0 2 2 0 2 0 1 0 3 0 0 0DS3BOC & Other Affiliates 1 0 0 0 1 0 0 0 0 0 0 0
DS3 Nonaffiliates 9 8 7 2 11 7 8 9 4 5 2 4
Idaho ResultsFG_D272 272 Affiliates N/A N/A 18.50 8.00 19.40 17.00 N/A 16.30 13.00 20.00 N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 11.60 18.80 N/A 13.00 21.90 11.50 16.70 20.00 N/A 19.20 16.60 19.67
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A 5.00 2.50 -5.50 N/A 3.70 N/A -0.80 N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -1.25 -2.50 N/A -0.87 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A 14.00 N/A 3.00 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A -1.20 N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 14.00 N/A N/A 10.00 N/A N/A 13.00 38.00OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 7.00 6.00 5.00 N/A 6.00 15.00 N/A N/A N/A N/A 4.00 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 8.10 8.00 11.20 N/A 8.60 8.80 25.50 12.80 5.30 7.00 10.00 7.80
Difference - Nonaffiliates less 272 Affiliates 1.10 2.00 6.20 N/A 2.60 -6.20 N/A N/A N/A N/A 6.00 N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 8.40 8.70 14.20 5.80 12.10 9.00 8.10 8.30 9.90 6.90 6.00 13.00DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates13.20 13.30 11.90 10.00 12.60 10.00 14.90 9.20 7.30 11.10 8.30 8.59
Difference - Nonaffiliates less 272 Affiliates 4.80 4.60 -2.30 4.20 0.50 1.00 6.80 0.90 -2.60 4.20 2.30 -4.41
Parity - Nonaffiliates / 272 Affiliates 0.33 0.44 -1.98 -0.18 -1.01 -0.86 1.26 -0.71 -2.27 0.00 -0.26 -1.41Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates N/A 6.00 19.00 N/A 27.50 N/A 7.00 N/A 14.30 N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates15.00 16.30 16.50 11.50 12.50 10.00 8.80 12.70 9.00 6.80 27.00 11.75
Difference - Nonaffiliates less 272 Affiliates N/A 10.30 -2.50 N/A -15.00 N/A 1.80 N/A -5.30 N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -0.39 N/A N/A -1.73 N/A N/A N/A -1.51 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 49 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Idaho VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Idaho ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 6 3 2 0 0 0 0 6 7 7 4
0 0 0 0 0 0 0 0 0 0 0 0
3 1 8 6 3 4 5 16 7 7 5 12
0 0 0 0 0 0 0 0 0 0 0 0
1 1 0 1 0 0 3 0 0 0 5 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 1 1 2 0 0 0 0000000000000
0 1 0 0 0 1 0 0 0 0 1 0
1 0 1 0 0 0 1 0 0 0 0 0000000000000
2 1 7 5 2 3 2 1 2 2 2 2
11 19 16 11 13 10 8 7 18 20 12 29004011000000
50 53 60 52 66 73 64 109 104 102 53 66
2 4 4 0 2 1 0 0 0 1 3 0000000000110
1 2 2 5 2 2 2 1 6 4 4 9
N/A 10.50 14.67 10.50 N/A N/A N/A N/A 11.17 10.29 15.86 10.50
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
13.33 11.00 16.25 13.00 17.67 16.50 20.80 30.00 18.57 16.86 17.00 18.00
N/A 0.50 1.58 2.50 N/A N/A N/A N/A 7.40 6.57 1.14 7.50N/A -0.86 -0.65 -0.76 N/A N/A N/A N/A 0.34 0.75 -0.87 0.44
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A21.00 14.00 N/A 14.00 N/A N/A 23.33 N/A N/A N/A 10.00 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A 44.00 1.00 2.50 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 49.00 N/A N/A N/A 2.00 N/A N/A N/A N/A 76.00 N/A
N/A N/A N/A N/A N/A -42.00 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
4.00 N/A 8.00 N/A N/A N/A 12.00 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.00 3.00 7.00 9.00 6.50 5.33 4.50 15.00 9.50 5.50 4.00 7.50
3.00 N/A -1.00 N/A N/A N/A -7.50 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
6.45 8.16 9.06 8.55 8.08 11.70 8.88 10.43 10.61 10.20 13.00 8.17N/A N/A 6.50 N/A 9.00 2.00 N/A N/A N/A N/A N/A N/A9.36 9.43 8.50 12.52 11.02 13.86 11.66 13.97 9.22 10.33 9.79 13.47
2.91 1.27 -0.56 3.97 2.94 2.16 2.78 3.54 -1.39 0.13 -3.21 5.30
0.13 -0.80 -1.31 0.18 0.19 -0.94 1.26 -0.70 -1.61 -1.00 -2.30 1.26N/A N/A 2.00 N/A 2.02 11.86 N/A N/A N/A N/A N/A N/AN/A N/A 0.67 N/A N/A N/A N/A N/A N/A N/A N/A N/A
16.00 15.25 3.75 N/A 8.00 7.00 N/A N/A N/A 9.00 9.00 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00 0.00 N/A10.00 9.00 16.50 25.60 20.00 5.50 53.00 9.00 17.00 4.50 10.75 13.00
-6.00 -6.25 12.75 N/A 12.00 -1.50 N/A N/A N/A -4.50 1.75 N/A
-3.11 -5.58 -0.21 N/A -0.37 N/A N/A N/A N/A N/A -0.75 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 4.50 10.75 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 50 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Idaho VolumesFG_D272 272 Affiliates 0 0 0 1 0 0 0 0 0 0 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 2 1 3 2 5 2 2 1 0 2 4
FRAMRLY272 272 Affiliates 0 3 2 0 2 3 3 1 2 1 1 1
FRAMRLY272 BOC & Other Affiliates 10 7 11 9 8 9 4 14 6 12 8 8
FRAMRLY272 Nonaffiliates 2 2 3 1 3 3 4 4 3 4 2 2
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 1 0 0 2OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 272 Affiliates 1 2 0 0 3 1 0 1 1 0 0 0DS0BOC & Other Affiliates 1 0 1 0 1 1 0 1 0 2 0 0
DS0 Nonaffiliates 36 34 37 31 43 25 27 32 24 21 16 23
DS1 272 Affiliates 4 17 5 7 5 11 10 11 9 7 8 9DS1BOC & Other Affiliates 8 12 3 14 14 8 15 14 4 9 5 0
DS1 Nonaffiliates 111 118 125 126 136 192 134 120 95 118 103 82
DS3 272 Affiliates 0 2 2 0 0 0 0 1 0 0 0 0DS3BOC & Other Affiliates 1 0 0 1 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 5 1 1 5 1 3 2 0 2 1 4 1
Idaho ResultsFG_D272 272 Affiliates N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%75.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A -25.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.79
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 100.00%100.00%N/A 100.00%100.00%100.00%100.00%50.00%100.00%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 50.00%50.00%100.00%100.00%100.00%100.00%100.00%75.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A -50.00%0.00%N/A 0.00%0.00%0.00%-25.00%50.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A -0.49 N/A N/A N/A N/A N/A -0.96 -1.67 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.40 -0.55 -1.30 -1.31 -1.52 -1.32 N/A -1.24 -1.61 -1.47 N/A -1.44
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%N/A N/A 100.00%100.00%N/A 100.00%100.00%N/A N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 88.89%82.35%86.49%90.32%90.70%88.00%88.89%71.88%83.33%85.71%93.75%73.91%
Difference - Nonaffiliates less 272 Affiliates -11.11%-17.65%N/A N/A -9.30%-12.00%N/A -28.12%-16.67%N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates -0.99 -0.77 N/A N/A -0.84 -1.00 N/A -0.82 -0.94 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.99 N/A -0.96 N/A -1.01 -1.00 N/A -0.82 N/A -1.59 N/A N/A
DS1 272 Affiliates 100.00%76.47%100.00%100.00%100.00%90.91%80.00%90.91%66.67%100.00%62.50%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates75.68%80.51%80.00%77.78%85.29%79.69%70.15%83.33%85.26%80.51%77.67%84.15%
Difference - Nonaffiliates less 272 Affiliates -24.32%4.04%-20.00%-22.22%-14.71%-11.22%-9.85%-7.58%18.59%-19.49%15.17%-15.85%
Parity - Nonaffiliates / 272 Affiliates -0.38 -1.22 -0.38 -0.14 -0.53 -0.57 -0.64 -0.66 -1.69 -0.22 -1.52 -0.21Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.59 -1.59 -0.59 -0.20 -0.58 -1.15 -0.18 -0.92 -0.61 -1.52 -1.00 N/A
DS3 272 Affiliates N/A 50.00%100.00%N/A N/A N/A N/A 100.00%N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%100.00%100.00%100.00%100.00%66.67%100.00%N/A 100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 50.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.50 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 51 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Idaho VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Idaho ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 1 0 1 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 2 1 2 0 4 1 4 0 0 0 3
0 0 0 1 0 0 0 0 2 1 2 0
5 2 6 3 12 7 8 1 9 9 5 7
1 1 3 2 2 0 0 0 1 1 0 0
0 0 1 0 0 2 0 1 0 0 0 0000000000000
0 0 1 1 0 0 0 0 0 0 0 0
0 0 0 0 1 0 0 0 0 0 0 1110010000100
17 17 54 20 8 13 24 28 21 28 20 25
12 2 5 10 13 10 15 11 7 12 10 15102356724311
89 112 129 126 90 94 82 82 76 97 71 109
2 0 1 1 1 0 1 0 0 2 2 0100000110000
0 1 1 3 2 2 1 1 1 4 1 4
N/A N/A N/A 100.00%N/A 100.00%N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%N/A 100.00%100.00%75.00%N/A N/A N/A 100.00%
N/A N/A N/A 0.00%N/A 0.00%N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 100.00%N/A N/A N/A N/A 100.00%100.00%100.00%N/AN/A N/A N/A N/A 75.00%100.00%87.50%100.00%77.78%66.67%80.00%85.71%
100.00%100.00%66.67%50.00%100.00%N/A N/A N/A 100.00%0.00%N/A N/A
N/A N/A N/A -50.00%N/A N/A N/A N/A 0.00%-100.00%N/A N/AN/A N/A N/A -0.80 N/A N/A N/A N/A N/A -0.59 N/A N/AN/A N/A N/A N/A 25.00%N/A N/A N/A 22.22%-66.67%N/A N/A
-1.28 N/A -0.79 -0.49 -1.46 N/A N/A N/A -1.31 -0.47 N/A N/A
N/A N/A 100.00%N/A N/A 0.00%N/A 100.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A 100.00%N/A N/A N/A N/A 100.00%N/A N/A
82.35%88.24%88.89%95.00%100.00%84.62%87.50%89.29%90.48%82.14%85.00%88.00%
N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A -12.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.00N/A N/A N/A N/A 0.00%N/A N/A N/A N/A -17.86%N/A N/A
-0.94 -1.02 N/A N/A N/A N/A N/A N/A N/A -0.92 N/A N/A
83.33%100.00%60.00%90.00%100.00%90.00%80.00%81.82%71.43%91.67%90.00%80.00%N/A N/A N/A N/A 60.00%100.00%71.43%50.00%100.00%66.67%0.00%100.00%88.76%88.39%80.62%84.13%86.67%82.98%75.61%74.39%82.89%78.35%85.92%83.49%
5.43%-11.61%20.62%-5.87%-13.33%-7.02%-4.39%-7.43%11.46%-13.32%-4.08%3.49%
-1.29 -0.85 -1.56 -0.77 -0.12 -0.72 -0.82 -0.72 -1.39 -0.36 -0.87 -1.19N/A N/A N/A N/A 26.67%-17.02%4.18%24.39%-17.11%11.68%85.92%-16.51%-0.96 N/A -0.73 -0.68 -1.72 -0.38 -1.14 -1.41 -0.55 -1.26 N/A -0.90
100.00%N/A 0.00%100.00%100.00%N/A 100.00%N/A N/A 100.00%50.00%N/AN/A N/A N/A N/A N/A N/A 100.00%100.00%N/A N/A N/A N/AN/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%50.00%100.00%100.00%
N/A N/A 100.00%0.00%0.00%N/A 0.00%N/A N/A -50.00%50.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.46 -1.50 N/A
N/A N/A N/A N/A N/A N/A 0.00%0.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 52 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Idaho VolumesFG_D272 272 Affiliates 0 0 0 1 0 0 0 0 0 0 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 2 1 3 2 5 2 2 1 0 2 4
FRAMRLY272 272 Affiliates 0 3 2 0 2 3 3 1 2 1 1 1
FRAMRLY272 BOC & Other Affiliates 10 7 11 9 8 9 4 14 6 12 8 8
FRAMRLY272 Nonaffiliates 2 2 3 1 3 3 4 4 3 4 2 2
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 1 0 0 2OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 272 Affiliates 1 2 0 0 3 1 0 1 1 0 0 0DS0BOC & Other Affiliates 1 0 1 0 1 1 0 1 0 2 0 0
DS0 Nonaffiliates 36 34 37 31 43 25 27 32 24 21 16 23
DS1 272 Affiliates 4 17 5 7 5 11 10 11 9 7 8 9DS1BOC & Other Affiliates 8 12 3 14 14 8 15 14 4 9 5 0
DS1 Nonaffiliates 111 118 125 126 136 192 134 120 95 118 103 82
DS3 272 Affiliates 0 2 2 0 0 0 0 1 0 0 0 0DS3BOC & Other Affiliates 1 0 0 1 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 5 1 1 5 1 3 2 0 2 1 4 1
Idaho ResultsFG_D272 272 Affiliates N/A N/A N/A 0.02 N/A N/A N/A N/A N/A N/A N/A 0.02
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.05 0.09 0.09 0.09 0.01 0.04 0.04 0.01 0.04 N/A 0.04 0.20
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A 0.07 N/A N/A N/A N/A N/A N/A N/A 0.18Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.38
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 0.08 0.04 N/A 0.09 0.08 0.07 0.13 0.13 0.12 0.04 0.03FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.17 0.25 0.06 0.11 0.08 0.07 0.05 0.13 0.05 0.03 0.03 0.04
Difference - Nonaffiliates less 272 Affiliates N/A 0.17 0.02 N/A -0.01 -0.02 -0.02 0.00 -0.08 -0.08 -0.01 0.01Parity - Nonaffiliates / 272 Affiliates N/A -0.16 -0.44 N/A -1.09 -1.17 -2.47 N/A -1.37 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates 0.10 -1.00 -1.01 -0.52 -1.41 -1.18 -1.36 -1.17 -1.75 -1.58 -1.51 -1.95
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 0.07 N/A N/A 0.05OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.05 0.08 N/A N/A 0.06 0.01 N/A 0.01 0.10 N/A N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.07 0.11 0.08 0.08 0.07 0.08 0.07 0.22 0.08 0.09 0.08 0.12
Difference - Nonaffiliates less 272 Affiliates 0.02 0.03 N/A N/A 0.00 0.07 N/A 0.21 -0.01 N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -0.80 N/A N/A -1.02 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.55 N/A N/A
DS1 272 Affiliates 0.08 0.14 0.02 0.05 0.05 0.16 0.16 0.09 0.10 0.06 0.11 0.05DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.13 0.12 0.11 0.15 0.11 0.11 0.15 0.12 0.11 0.16 0.12 0.10
Difference - Nonaffiliates less 272 Affiliates 0.06 -0.02 0.09 0.10 0.05 -0.05 -0.01 0.04 0.00 0.09 0.00 0.05
Parity - Nonaffiliates / 272 Affiliates -0.53 -1.95 0.49 -0.03 -0.21 -1.31 -1.09 -0.56 -1.12 0.21 -1.01 0.04Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.07 -2.12 -2.05 -0.36 -0.65 -1.55 -0.74 -1.46 -1.00 -0.72 -1.27 N/A
DS3 272 Affiliates N/A 0.15 0.01 N/A N/A N/A N/A 0.03 N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.01 0.01 0.05 0.05 0.03 0.08 0.04 N/A 0.08 0.05 0.03 0.05
Difference - Nonaffiliates less 272 Affiliates N/A -0.13 0.04 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.81 1.26 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 53 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Idaho VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Idaho ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 1 0 1 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 2 1 2 0 4 1 4 0 0 0 3
0 0 0 1 0 0 0 0 2 1 2 0
5 2 6 3 12 7 8 1 9 9 5 7
1 1 3 2 2 0 0 0 1 1 0 0
0 0 1 0 0 2 0 1 0 0 0 0000000000000
0 0 1 1 0 0 0 0 0 0 0 0
0 0 0 0 1 0 0 0 0 0 0 1110010000100
17 17 54 20 8 13 24 28 21 28 20 25
12 2 5 10 13 10 15 11 7 12 10 15102356724311
89 112 129 126 90 94 82 82 76 97 71 109
2 0 1 1 1 0 1 0 0 2 2 0100000110000
0 1 1 3 2 2 1 1 1 4 1 4
N/A N/A N/A 0.00 N/A 0.09 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.02 0.01 0.02 N/A 0.09 0.08 0.06 N/A N/A N/A 0.01
N/A N/A N/A 0.02 N/A 0.00 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A -3.26 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 0.10 N/A N/A N/A N/A 3:30 0.12 0.05 N/AN/A N/A N/A N/A 0.11 0.08 0.09 0.10 0.20 0.16 0.16 0.10
0.08 0.00 0.10 0.14 0.01 N/A N/A N/A 0.03 0.37 N/A N/A
N/A N/A N/A 0.04 N/A N/A N/A N/A -0.12 0.25 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A -3.52 N/A N/A N/AN/A N/A N/A N/A -0.10 N/A N/A N/A -0.17 0.21 N/A N/A
-1.15 -2.35 -1.27 -0.86 -1.81 N/A N/A N/A -1.28 -0.42 N/A N/A
N/A N/A 0.02 N/A N/A 0.36 N/A 0.00 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.07 0.10 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.05 N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A 0.03 N/A N/A N/A N/A N/A N/A 0.05N/A N/A N/A N/A 0.07 N/A N/A N/A N/A 0.10 N/A N/A
0.10 0.07 0.10 0.07 0.07 0.08 0.08 0.10 0.08 0.09 0.07 0.08
N/A N/A N/A N/A 0.04 N/A N/A N/A N/A N/A N/A 0.03
N/A N/A N/A N/A -3.26 N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A 0.00 N/A N/A N/A N/A -0.01 N/A N/A
N/A N/A N/A N/A -3.26 N/A N/A N/A N/A N/A N/A N/A
0.10 0.07 0.14 0.08 0.06 0.10 0.11 0.09 0.14 0.14 0.09 0.10N/A N/A N/A N/A 0.12 0.07 0.12 0.16 0.09 0.16 0.32 0.000.10 0.09 0.11 0.10 0.09 0.13 0.12 0.13 0.12 0.11 0.10 0.12
-0.01 0.02 -0.03 0.03 0.04 0.03 0.01 0.03 -0.02 -0.03 0.00 0.02
-1.15 -0.98 -1.39 -0.66 0.15 -0.83 -0.95 -0.51 -1.25 -1.22 -0.96 -1.05N/A N/A N/A N/A -0.03 0.06 0.00 -0.03 0.03 -0.05 -0.22 0.11N/A N/A -0.10 -0.09 -1.57 -0.41 -1.02 -1.19 -0.70 -1.37 N/A N/A
0.07 N/A 0.21 0.05 0.03 N/A 0.07 N/A N/A 0.01 0.11 N/AN/A N/A N/A N/A N/A N/A 0.00 0.00 N/A N/A N/A N/AN/A 0.01 0.01 0.06 0.05 0.01 0.03 0.14 0.06 0.13 0.01 0.03
N/A N/A -0.20 0.01 0.02 N/A -0.04 N/A N/A 0.12 -0.10 N/A
N/A N/A N/A N/A -3.26 N/A N/A N/A N/A -0.45 -1.35 N/A
N/A N/A N/A N/A N/A N/A 0.03 0.14 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 54 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Idaho VolumesFG_D272 272 Affiliates 40 40 49 49 53 52 53 58 69 70 70 70
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 1808 1749 1747 1752 1665 1643 1642 1638 1632 1554 1502 1424
FRAMRLY272 272 Affiliates 150 146 145 145 146 146 144 136 133 132 123 123
FRAMRLY272 BOC & Other Affiliates 273 272 269 281 271 273 267 269 268 275 270 267
FRAMRLY272 Nonaffiliates 270 264 261 244 241 239 238 239 232 233 231 220
OCN_272 272 Affiliates 32 32 32 32 33 33 35 33 33 31 32 33OCN_272 BOC & Other Affiliates 1 1 1 1 1 1 1 1 1 1 1 1
OCN_272 Nonaffiliates 17 17 17 19 19 19 19 19 19 19 19 19
DS0 272 Affiliates 22 23 24 23 26 30 27 20 20 21 22 22DS0BOC & Other Affiliates 7 7 7 6 6 7 7 2 2 2 2 2
DS0 Nonaffiliates 1808 1800 1766 1713 1696 1635 1612 1627 1609 1582 1568 1546
DS1 272 Affiliates 208 219 230 241 257 272 296 328 358 382 396 405DS1BOC & Other Affiliates 207 203 205 204 205 201 197 201 201 199 196 91
DS1 Nonaffiliates 6514 6502 6521 6557 6543 6542 6582 6337 6412 6444 6528 6593
DS3 272 Affiliates 25 25 26 27 32 32 35 37 40 40 40 41DS3BOC & Other Affiliates 11 11 11 11 10 9 8 8 8 8 8 8
DS3 Nonaffiliates 373 371 374 377 383 382 383 406 403 400 397 395
Idaho ResultsFG_D272 272 Affiliates 0.00%0.00%0.00%2.04%0.00%0.00%0.00%0.00%0.00%0.00%0.00%2.86%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.22%0.11%0.06%0.17%0.12%0.30%0.12%0.12%0.06%0.00%0.13%0.28%
Difference - Nonaffiliates less 272 Affiliates 0.22%0.11%0.06%-1.87%0.12%0.30%0.12%0.12%0.06%0.00%0.13%-2.58%Parity - Nonaffiliates / 272 Affiliates -1.00 -1.04 -1.07 -1.25 -1.03 -0.97 -1.03 -1.03 -1.06 N/A -1.01 -1.34
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.00%2.05%1.38%0.00%1.37%2.05%2.08%0.74%1.50%0.76%0.81%0.81%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.74%0.76%1.15%0.41%1.24%1.26%1.68%1.67%1.29%1.72%0.87%0.91%
Difference - Nonaffiliates less 272 Affiliates 0.74%-1.29%-0.23%0.41%-0.13%-0.79%-0.40%0.93%-0.21%0.96%0.06%0.10%Parity - Nonaffiliates / 272 Affiliates -0.57 -1.44 -1.10 -0.78 -1.05 -1.27 -1.13 -0.66 -1.08 -0.66 -1.06 -1.04Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.91 -1.66 -1.85 -1.91 -1.57 -1.65 -0.93 -1.89 -1.36 -1.73 -1.69 -1.67
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%3.03%0.00%0.00%6.06%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%-3.03%0.00%0.00%-6.06%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -1.37 N/A N/A -1.54Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 4.55%8.70%0.00%0.00%11.54%3.33%0.00%5.00%5.00%0.00%0.00%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.99%1.89%2.10%1.81%2.54%1.53%1.67%1.97%1.49%1.33%1.02%1.49%
Difference - Nonaffiliates less 272 Affiliates -2.56%-6.81%2.10%1.81%-9.00%-1.80%1.67%-3.03%-3.51%1.33%1.02%1.49%
Parity - Nonaffiliates / 272 Affiliates -1.15 -1.31 -0.86 -0.88 -1.39 -1.15 -0.87 -1.17 -1.19 -0.92 -0.94 -0.90Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.25 -0.97 -1.25 -0.98 -1.25 -1.26 -0.97 -1.37 -1.01 N/A -1.01 -1.01
DS1 272 Affiliates 1.92%7.76%2.17%2.90%1.95%4.04%3.38%3.35%2.51%1.83%2.02%2.22%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.70%1.81%1.92%1.92%2.08%2.93%2.04%1.89%1.48%1.83%1.58%1.24%
Difference - Nonaffiliates less 272 Affiliates -0.22%-5.95%-0.25%-0.98%0.13%-1.11%-1.34%-1.46%-1.03%0.00%-0.44%-0.98%
Parity - Nonaffiliates / 272 Affiliates -1.05 -1.75 -1.06 -1.21 -0.98 -1.21 -1.29 -1.33 -1.28 -1.00 -1.14 -1.30Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.37 -1.57 -0.91 -1.64 -1.62 -1.17 -1.68 -1.65 -1.12 -1.42 -1.20 -0.76
DS3 272 Affiliates 0.00%8.00%7.69%0.00%0.00%0.00%0.00%2.70%0.00%0.00%0.00%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates1.34%0.27%0.27%1.33%0.26%0.79%0.52%0.00%0.50%0.25%1.01%0.25%
Difference - Nonaffiliates less 272 Affiliates 1.34%-7.73%-7.42%1.33%0.26%0.79%0.52%-2.70%0.50%0.25%1.01%0.25%
Parity - Nonaffiliates / 272 Affiliates -0.87 -1.51 -1.51 -0.86 -1.05 -0.92 -0.97 -1.36 -0.96 -1.04 -0.85 -1.04
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.33 -1.10 -1.10 -1.33 -1.10 -1.02 -1.06 N/A -1.06 -1.11 -1.01 -1.11
Page 55 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthIdaho
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Idaho VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Idaho ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
73 77 80 82 82 82 82 83 91 97 106 108
0 0 0 0 0 0 0 0 0 0 0 0
1420 1422 1419 1421 1298 1298 1247 1313 1317 1318 1314 1320
126 127 127 127 50 49 43 44 44 44 44 45
260 260 262 270 273 272 268 266 413 413 411 403
218 218 215 217 93 92 89 78 77 75 69 69
33 33 33 33 35 36 36 36 33 33 33 33111111112222
19 20 19 23 28 28 28 28 15 15 15 15
23 22 21 20 26 26 28 28 27 27 26 252222222210101010
1499 1490 1492 1440 874 863 853 833 813 791 786 773
426 451 467 481 486 498 509 516 540 554 568 599918390881031049998205207208203
6637 6639 6670 6688 4779 4766 4792 4750 4746 4813 4817 4843
44 49 54 53 69 69 68 72 70 73 78 7883333333891010
399 400 397 396 378 383 382 392 387 388 390 392
0.00%0.00%0.00%1.22%0.00%1.22%0.00%0.00%0.00%0.00%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.14%0.07%0.14%0.00%0.31%0.08%0.30%0.00%0.00%0.00%0.23%
0.00%0.14%0.07%-1.08%0.00%-0.91%0.08%0.30%0.00%0.00%0.00%0.23%N/A -1.01 -1.05 -1.23 N/A -1.20 -1.05 -0.94 N/A N/A N/A -0.94
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%0.00%0.79%0.00%0.00%0.00%0.00%4.55%2.27%4.55%0.00%N/A N/A N/A N/A 4.40%2.57%2.99%0.38%2.18%2.18%1.22%1.74%
0.46%0.46%1.40%0.92%2.15%0.00%0.00%0.00%1.30%1.33%0.00%0.00%
0.46%0.46%1.40%0.13%2.15%0.00%0.00%0.00%-3.25%-0.94%-4.55%0.00%-0.78 -0.78 -0.39 -1.02 -0.49 N/A N/A N/A -1.50 -1.20 -1.69 N/AN/A N/A N/A N/A -2.25%-2.57%-2.99%-0.38%-0.88%-0.85%-1.22%-1.74%
-1.58 -1.19 -1.32 -1.10 -1.55 -1.82 -1.87 -1.29 -1.30 -1.28 -1.52 -1.62
0.00%0.00%3.03%0.00%0.00%5.56%0.00%2.78%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.00%5.26%4.35%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.00%2.23%4.35%0.00%-5.56%0.00%-2.78%0.00%0.00%0.00%0.00%
N/A N/A -0.81 -0.51 N/A -1.59 N/A -1.41 N/A N/A N/A N/AN/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A N/A -1.14 -1.15 N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%0.00%0.00%3.85%0.00%0.00%0.00%0.00%0.00%0.00%4.00%N/A N/A N/A N/A 50.00%0.00%0.00%0.00%0.00%10.00%0.00%0.00%
1.13%1.14%3.62%1.39%0.92%1.51%2.81%3.36%2.58%3.54%2.54%3.23%
1.13%1.14%3.62%1.39%-2.93%1.51%2.81%3.36%2.58%3.54%2.54%-0.77%
-0.93 -0.93 -0.79 -0.92 -1.21 -0.89 -0.79 -0.75 -0.81 -0.75 -0.82 -1.05N/A N/A N/A N/A -49.08%1.51%2.81%3.36%2.58%-6.46%2.54%3.23%
-1.37 -1.37 -0.99 -1.01 -1.37 -1.01 -1.00 -0.99 -0.93 -1.18 -0.93 -0.91
2.82%0.44%1.07%2.08%2.67%2.01%2.95%2.13%1.30%2.17%1.76%2.50%N/A N/A N/A N/A 4.85%5.77%7.07%2.04%1.95%1.45%0.48%0.49%1.34%1.69%1.93%1.88%1.88%1.97%1.71%1.73%1.60%2.02%1.47%2.25%
-1.48%1.25%0.86%-0.20%-0.79%-0.04%-1.24%-0.40%0.30%-0.15%-0.29%-0.25%
-1.42 -0.47 -0.68 -1.07 -1.24 -1.01 -1.36 -1.14 -0.86 -1.05 -1.11 -1.09N/A N/A N/A N/A -2.97%-3.80%-5.36%-0.31%-0.35%0.57%0.99%1.76%-0.99 -0.72 -1.04 -1.18 -1.32 -1.38 -1.48 -1.05 -1.08 -0.88 -0.72 -0.57
4.55%0.00%1.85%1.89%1.45%0.00%1.47%0.00%0.00%2.74%2.56%0.00%N/A N/A N/A N/A 0.00%0.00%33.33%33.33%0.00%0.00%0.00%0.00%0.00%0.25%0.25%0.76%0.53%0.52%0.26%0.26%0.26%1.03%0.26%1.02%
-4.55%0.25%-1.60%-1.13%-0.92%0.52%-1.21%0.26%0.26%-1.71%-2.30%1.02%
-1.51 -1.03 -1.30 -1.21 -1.22 -0.88 -1.28 -0.99 -0.99 -1.30 -1.44 -0.71
N/A N/A N/A N/A 0.53%0.52%-33.07%-33.07%0.26%1.03%0.26%1.02%-1.39 -1.12 -1.12 -1.06 -1.08 -1.08 -1.45 -1.45 -1.11 -1.00 -1.10 -1.00
Page 56 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Minnesota VolumesSIMPLE_AGG 272 Affiliates 17089 17372 13582 11414 14572 8206 6085 4746 3936 4118 2453 2521
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 6068 6828 7166 5056 4403 4446 5225 2802 3129 2610 1998 2160
Minnesota Results
SIMPLE_AGG 272 Affiliates 98.58%99.83%99.93%99.90%99.92%99.91%99.97%99.43%99.87%99.90%99.84%99.72%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 98.73%99.88%99.93%99.88%99.98%99.87%99.87%99.68%99.90%99.89%99.95%99.86%Difference - Nonaffiliates less 272 Affiliates 0.15%0.05%0.00%-0.02%0.06%-0.04%-0.10%0.25%0.03%-0.01%0.11%0.14%
Parity - Nonaffiliates / 272 Affiliates -1.20 -1.20 -0.98 -0.90 -1.26 -0.79 -0.31 -1.37 -1.08 -0.94 -1.25 -1.24
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Minnesota Volumes
COMPLEXBUS272 Affiliates 68 233 227 136 90 162 192 153 48 89 45 110COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 96 258 173 101 33 47 78 47 115 75 37 24
Minnesota ResultsCOMPLEXBUS272 Affiliates 100.00%89.70%100.00%100.00%95.56%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%10.30%0.00%0.00%4.44%0.00%0.00%0.00%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A -2.87 N/A N/A -1.64 N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 57 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Minnesota VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Minnesota Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Minnesota Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Minnesota ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1576 2084 2242 1076 1290 910 1433 790 744 614 669 903
0 0 0 0 0 0 0 0 0 0 0 0
2045 2070 1950 1520 1530 2340 2880 4563 4870 2629 1484 1627
100.00%99.62%99.87%99.72%100.00%100.00%99.86%100.00%100.00%99.51%100.00%99.89%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.85%99.81%99.95%99.80%100.00%99.91%100.00%100.00%100.00%99.96%100.00%99.94%-0.15%0.19%0.08%0.08%0.00%-0.09%0.14%0.00%0.00%0.45%0.00%0.05%
N/A -1.27 -1.20 -1.10 N/A N/A -1.70 N/A N/A -1.88 N/A -1.22
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
46 16 44 26 168 202 60 182 127 76 98 70000000000000
23 41 2 55 62 75 61 1 10 29 51 14
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 58 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Minnesota VolumesFG_D272 272 Affiliates 0 0 0 0 6 9 23 9 34 7 6 19
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 35 34 50 32 30 35 41 21 35 11 45 51
FRAMRLY272 272 Affiliates 36 15 14 18 6 11 12 28 14 7 9 31
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 57 84 74 94 71 54 61 72 64 53 96 63
OCN_272 272 Affiliates 0 0 0 0 1 1 1 6 1 4 3 4OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 9 9 4 2 2 2 4 6 5 12 1 2
DS0 272 Affiliates 8 7 9 2 43 4 9 7 11 18 4 14DS0BOC & Other Affiliates 0 0 0 0 4 2 0 0 0 0 0 0
DS0 Nonaffiliates 188 208 309 417 405 262 261 214 226 315 174 188
DS1 272 Affiliates 57 82 78 73 58 66 84 63 89 62 71 75DS1BOC & Other Affiliates 1 0 0 0 0 1 0 0 4 7 9 12
DS1 Nonaffiliates 969 1011 1218 1033 937 1029 919 1193 1166 1081 1017 958
DS3 272 Affiliates 2 1 1 7 5 3 5 9 9 9 4 5DS3BOC & Other Affiliates 0 0 0 0 0 2 0 0 0 0 0 0
DS3 Nonaffiliates 43 46 38 43 56 25 57 58 40 28 25 44
Minnesota ResultsFG_D272 272 Affiliates N/A N/A N/A N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%96.88%100.00%100.00%100.00%100.00%100.00%100.00%100.00%98.04%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%-1.96%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.84
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 69.44%86.67%78.57%100.00%66.67%81.82%66.67%85.71%78.57%100.00%77.78%93.55%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 84.21%95.24%87.84%89.36%90.14%81.48%86.89%86.11%96.88%86.79%96.88%80.95%
Difference - Nonaffiliates less 272 Affiliates 14.77%8.57%9.27%-10.64%23.47%-0.34%20.22%0.40%18.31%-13.21%19.10%-12.60%Parity - Nonaffiliates / 272 Affiliates -1.92 -1.55 -1.47 -0.08 -1.71 -1.05 -1.83 -1.03 -1.92 -0.44 -1.80 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 100.00%100.00%100.00%100.00%100.00%75.00%100.00%25.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 44.44%88.89%75.00%100.00%100.00%50.00%75.00%100.00%60.00%91.67%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A 0.00%-50.00%-25.00%0.00%-40.00%16.67%0.00%75.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A -0.80 -0.96 N/A -0.78 -1.41 N/A -2.22Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%100.00%100.00%95.35%100.00%88.89%100.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 97.34%100.00%99.03%98.80%99.51%95.42%97.70%98.13%98.23%98.73%100.00%98.94%
Difference - Nonaffiliates less 272 Affiliates -2.66%0.00%-0.97%-1.20%4.16%-4.58%8.81%-1.87%-1.77%-1.27%0.00%-1.06%
Parity - Nonaffiliates / 272 Affiliates -0.91 N/A -1.01 -1.04 -1.46 -0.91 -1.41 -0.97 -0.92 -0.93 N/A -0.98Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -1.07 -0.98 N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 94.74%93.90%91.03%97.26%87.93%93.94%98.81%96.83%93.26%93.55%91.55%98.67%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates93.70%94.36%97.04%97.48%96.26%95.34%96.63%96.73%95.54%95.28%96.07%96.76%
Difference - Nonaffiliates less 272 Affiliates -1.04%0.46%6.01%0.22%8.33%1.40%-2.18%-0.10%2.28%1.73%4.52%-1.91%
Parity - Nonaffiliates / 272 Affiliates -0.94 -1.05 -1.49 -1.03 -1.51 -1.12 -0.71 -1.02 -1.22 -1.15 -1.36 -0.76Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.99 N/A N/A N/A N/A -1.00 N/A N/A -0.95 -0.90 -0.90 -0.89
DS3 272 Affiliates 100.00%100.00%100.00%100.00%80.00%66.67%100.00%88.89%77.78%88.89%100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates88.37%97.83%92.11%95.35%98.21%100.00%98.25%94.83%92.50%96.43%100.00%97.73%
Difference - Nonaffiliates less 272 Affiliates -11.63%-2.17%-7.89%-4.65%18.21%33.33%-1.75%5.94%14.72%7.54%0.00%-2.27%
Parity - Nonaffiliates / 272 Affiliates -0.87 -1.18 -1.04 -0.83 -1.59 -1.70 -1.09 -1.32 -1.58 -1.38 N/A -1.06
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 59 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Minnesota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Minnesota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
7 0 3 2 0 3 13 8 1 3 4 5
0 0 0 0 0 0 0 0 0 0 0 0
38 45 67 49 32 34 46 57 27 47 33 22
6 20 9 9 12 9 8 9 24 21 11 6
0 4 0 0 0 0 0 0 0 0 0 0
67 100 89 69 70 58 83 71 82 80 110 45
2 6 2 2 0 2 3 1 4 4 4 0000100000000
7 7 2 8 11 11 3 9 4 4 5 3
1 3 5 8 12 22 7 10 27 15 16 3000000000000
182 206 230 257 207 259 250 253 270 231 229 172
94 79 81 71 68 98 90 84 109 80 70 881293130000000000
987 1191 1205 922 964 977 970 1085 1009 979 933 816
5 7 0 3 3 7 4 15 7 8 3 20402102000000
67 58 42 59 49 65 55 50 56 52 34 25
100.00%N/A 100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%98.51%97.96%100.00%100.00%93.48%96.49%96.30%100.00%81.82%100.00%
0.00%N/A -1.49%-2.04%N/A 0.00%-6.52%-3.51%-3.70%0.00%-18.18%0.00%N/A N/A -1.14 -1.15 N/A N/A -0.52 -0.86 -1.16 N/A -0.53 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%85.00%66.67%88.89%91.67%100.00%75.00%88.89%91.67%90.48%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%90.00%93.26%91.30%90.00%84.48%84.34%83.10%91.46%91.25%89.09%77.78%
0.00%5.00%26.59%2.41%-1.67%-15.52%9.34%-5.79%-0.21%0.77%-10.91%-22.22%N/A -1.35 -1.98 -1.13 -0.99 -0.23 -1.35 -0.81 -1.06 -1.07 -0.32 -0.24N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A -0.74 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
50.00%66.67%50.00%0.00%N/A 50.00%0.00%100.00%75.00%50.00%50.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%71.43%100.00%50.00%63.64%90.91%66.67%77.78%75.00%100.00%100.00%100.00%
50.00%4.76%50.00%50.00%N/A 40.91%66.67%-22.22%0.00%50.00%50.00%N/A
-1.76 -1.11 -1.61 N/A N/A -1.65 N/A -0.93 -1.00 -1.86 -1.91 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A -0.65 N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
97.80%99.51%99.57%98.83%100.00%99.23%94.80%98.42%98.52%98.70%98.25%97.09%
-2.20%-0.49%-0.43%-1.17%0.00%-0.77%-5.20%-1.58%-1.48%-1.30%-1.75%-2.91%
-1.07 -1.15 -1.14 -1.01 N/A -0.96 -0.80 -0.95 -0.80 -0.93 -0.87 -1.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
94.68%92.41%97.53%95.77%95.59%100.00%94.44%92.86%91.74%96.25%90.00%95.45%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A96.76%95.05%95.02%96.75%95.33%94.88%95.46%94.56%96.63%94.59%96.68%95.96%
2.08%2.64%-2.51%0.98%-0.26%-5.12%1.02%1.70%4.89%-1.66%6.68%0.51%
-1.23 -1.23 -0.73 -1.11 -1.00 -0.27 -1.11 -1.16 -1.48 -0.84 -1.49 -1.06N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-0.35 0.24 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%85.71%N/A 100.00%100.00%100.00%50.00%86.67%71.43%50.00%100.00%100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A95.52%100.00%90.48%93.22%85.71%93.85%94.55%100.00%91.07%100.00%97.06%96.00%
-4.48%14.29%N/A -6.78%-14.29%-6.15%44.55%13.33%19.64%50.00%-2.94%-4.00%
-0.89 -1.62 N/A -0.90 -0.72 -0.73 -2.05 -1.81 -1.66 -2.60 -1.09 -1.10
N/A N/A N/A N/A N/A -6.15%N/A N/A N/A N/A N/A N/AN/A N/A -0.92 -1.03 N/A -0.98 N/A N/A N/A N/A N/A N/A
Page 60 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Minnesota VolumesFG_D272 272 Affiliates 1 3 10 12 19 9 0 4 57 11 5 21
FG_D272 BOC & Other Affiliates 0 0 0 0 0 1 0 0 0 0 0 0
FG_D272 Nonaffiliates 27 31 22 39 25 40 61 28 51 40 10 25
FRAMRLY272 272 Affiliates 19 17 23 4 4 3 4 7 3 2 0 0
FRAMRLY272 BOC & Other Affiliates 32 34 33 37 40 41 84 74 52 30 26 54
FRAMRLY272 Nonaffiliates 0 0 3 7 17 6 2 3 3 3 0 2
OCN_272 272 Affiliates 0 0 4 1 4 1 2 3 3 0 3 1OCN_272 BOC & Other Affiliates 0 0 1 2 1 0 0 0 1 0 0 0
OCN_272 Nonaffiliates 4 4 6 2 4 3 2 1 4 12 0 2
DS0 272 Affiliates 5 8 6 6 1 5 3 3 4 7 4 1DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 292 181 287 204 227 164 133 111 73 158 55 64
DS1 272 Affiliates 60 62 81 99 68 54 68 75 135 68 38 88DS1BOC & Other Affiliates 0 0 0 0 32 0 0 25 0 0 0 0
DS1 Nonaffiliates 936 843 886 844 712 782 1003 884 1111 847 734 835
DS3 272 Affiliates 14 6 0 13 8 10 6 18 19 6 6 9DS3BOC & Other Affiliates 3 2 0 1 2 1 0 3 2 2 1 1
DS3 Nonaffiliates 49 79 55 58 81 38 66 71 44 37 38 59
Minnesota ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%97.44%92.00%95.00%93.44%92.86%88.24%100.00%90.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%-2.56%-8.00%-5.00%N/A -7.14%-11.76%0.00%-10.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.38 N/A -1.63 -0.78 N/A -0.35 -0.63 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.32 -1.35 -1.88 -0.47 -1.29 -0.60 -0.92 -1.61 N/A -1.50
FRAMRLY272 272 Affiliates 94.74%88.24%86.96%100.00%75.00%100.00%100.00%100.00%100.00%100.00%N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 74.07%
FRAMRLY272 Nonaffiliates N/A N/A 100.00%100.00%100.00%83.33%100.00%66.67%66.67%100.00%N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 13.04%0.00%25.00%-16.67%0.00%-33.33%-33.33%0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -0.70 N/A -0.24 -0.59 N/A -1.37 -1.14 N/A N/A -0.80Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 25.93%
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.03 N/A N/A N/A N/A N/A -0.96 N/A N/A N/A
OCN_272 272 Affiliates N/A N/A 100.00%100.00%100.00%100.00%100.00%66.67%66.67%N/A 66.67%100.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 75.00%50.00%83.33%100.00%50.00%33.33%100.00%100.00%75.00%75.00%N/A 50.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A -16.67%0.00%-50.00%-66.67%0.00%33.33%8.33%N/A N/A -50.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%33.33%100.00%100.00%75.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 98.97%98.90%99.65%100.00%96.04%92.07%95.49%97.30%94.52%98.73%94.55%93.75%
Difference - Nonaffiliates less 272 Affiliates -1.03%-1.10%-0.35%0.00%-3.96%-7.93%-4.51%63.97%-5.48%-1.27%19.55%-6.25%
Parity - Nonaffiliates / 272 Affiliates -1.05 -1.03 -1.14 N/A -1.03 -0.78 -0.95 -2.41 -0.89 -1.03 -1.53 -1.04Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 98.33%98.39%98.77%94.95%98.53%96.30%92.65%96.00%96.30%94.12%89.47%98.86%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates94.55%95.26%96.61%95.97%95.79%95.78%95.91%94.12%95.59%91.38%91.28%92.81%
Difference - Nonaffiliates less 272 Affiliates -3.78%-3.13%-2.16%1.02%-2.74%-0.52%3.26%-1.88%-0.71%-2.74%1.81%-6.05%
Parity - Nonaffiliates / 272 Affiliates -0.64 -0.69 -0.72 -1.12 -0.70 -0.98 -1.27 -0.83 -0.91 -0.80 -1.10 -0.34Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -0.68 N/A N/A -0.65 N/A N/A N/A N/A
DS3 272 Affiliates 100.00%100.00%N/A 100.00%100.00%100.00%66.67%88.89%84.21%100.00%83.33%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%DS3 Nonaffiliates 87.76%94.94%94.55%91.38%85.19%89.47%92.42%94.37%100.00%81.08%94.74%96.61%
Difference - Nonaffiliates less 272 Affiliates -12.24%-5.06%N/A -8.62%-14.81%-10.53%25.75%5.48%15.79%-18.92%11.41%-3.39%
Parity - Nonaffiliates / 272 Affiliates -0.17 -0.82 N/A -0.38 -0.31 -0.42 -1.78 -1.40 -1.96 -0.34 -1.42 -0.84
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 96.61%Parity - Nonaffiliates / BOC & Other Affiliates -1.46 -1.76 N/A -1.01 -0.81 -1.00 N/A -0.93 -1.84 -0.75 -1.09 N/A
Page 61 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Minnesota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Minnesota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 5 0 4 0 0 0 9 6 1 2 1
0 0 0 0 0 0 0 0 0 0 0 0
15 14 17 27 29 21 15 24 44 13 30 23
2 2 2 0 2 2 2 1 0 2 2 0
33 22 37 32 23 33 36 42 41 29 26 46
13 11 0 1 0 6 1 5 0 1 0 1
2 5 0 5 0 2 1 0 1 1 1 0000000010101
1 9 4 6 5 3 7 5 9 3 5 1
0 1 1 6 6 8 3 1 3 1 1 1000000000000
105 75 52 41 93 187 246 181 251 208 159 204
56 91 56 71 69 58 89 68 70 86 83 59000000000000
622 801 1144 1034 1123 1185 1109 1286 1178 1141 990 1235
4 8 8 8 8 7 11 10 22 9 11 18011011010100
70 73 69 89 116 94 71 104 98 83 82 77
N/A 100.00%N/A 100.00%N/A N/A N/A 88.89%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
66.67%100.00%88.24%92.59%100.00%100.00%100.00%100.00%77.27%100.00%96.67%100.00%
N/A 0.00%N/A -7.41%N/A N/A N/A 11.11%-22.73%0.00%-3.33%0.00%-1.02 -0.80 N/A N/A N/A N/A N/A -1.00 N/A -1.50 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
-1.50 -0.87 N/A -1.37 N/A -1.77 -1.24 -0.73 N/A -1.34 N/A -1.36
100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%N/A 50.00%100.00%N/A81.82%86.36%89.19%71.88%82.61%75.76%86.11%88.10%82.93%75.86%76.92%73.91%
92.31%81.82%N/A 100.00%N/A 100.00%100.00%80.00%N/A 100.00%N/A 100.00%
-7.69%-18.18%N/A N/A N/A 0.00%0.00%-20.00%N/A 50.00%N/A N/AN/A 0.66 N/A N/A N/A -1.22 N/A N/A -0.70 N/A N/A N/A10.49%-4.54%N/A 28.12%N/A 24.24%13.89%-8.10%N/A 24.14%N/A 26.09%
N/A N/A N/A N/A N/A N/A N/A -0.78 N/A -0.90 N/A -0.59
100.00%100.00%N/A 100.00%N/A 50.00%100.00%N/A 100.00%0.00%0.00%N/AN/A N/A N/A N/A N/A N/A N/A 100.00%N/A 100.00%N/A 100.00%
100.00%22.22%50.00%100.00%80.00%66.67%100.00%60.00%55.56%66.67%60.00%0.00%
0.00%-77.78%N/A 0.00%N/A 16.67%0.00%N/A -44.44%66.67%60.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A -40.00%N/A -33.33%N/A -100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%83.33%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
97.14%94.67%94.23%97.56%98.92%97.86%90.24%96.69%96.81%93.27%96.86%98.04%
N/A -5.33%-5.77%14.23%-1.08%-2.14%-9.76%-3.31%-3.19%-6.73%-3.14%-1.96%
N/A -1.05 -1.06 -1.53 -1.11 -0.94 -0.84 -1.04 -0.98 -1.00 -1.05 -1.07N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
91.07%98.90%94.64%92.96%94.20%94.83%84.27%79.41%92.86%93.02%90.36%88.14%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A94.69%95.63%94.41%92.75%95.28%92.83%93.60%92.30%89.47%91.32%93.13%94.74%
3.62%-3.27%-0.23%-0.21%1.08%-2.00%9.33%12.89%-3.39%-1.70%2.77%6.60%
-1.25 -0.57 -1.00 -1.00 -1.10 -0.86 -1.63 -1.69 -0.76 -0.87 -1.22 -1.41N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
75.00%100.00%87.50%100.00%100.00%85.71%90.91%100.00%90.91%88.89%100.00%94.44%N/A 100.00%100.00%N/A 100.00%0.00%N/A 100.00%N/A 100.00%N/A N/A97.14%91.78%95.65%95.51%87.93%91.49%97.18%96.15%84.69%92.77%80.49%94.81%
22.14%-8.22%8.15%-4.49%-12.07%5.78%6.27%-3.85%-6.22%3.88%-19.51%0.37%
-1.60 -0.58 -1.40 -0.78 -0.42 -1.26 -1.41 -0.76 -0.58 -1.21 0.04 -1.04
N/A -8.22%-4.35%N/A -12.07%91.49%N/A -3.85%N/A -7.23%N/A N/AN/A -1.00 -1.07 N/A -0.95 N/A N/A -1.06 N/A -1.01 N/A N/A
Page 62 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Minnesota VolumesFG_D272 272 Affiliates 1 3 10 12 19 9 0 4 57 12 5 21
FG_D272 BOC & Other Affiliates 0 0 0 0 0 1 0 0 0 0 0 0
FG_D272 Nonaffiliates 29 32 25 39 25 40 71 32 51 45 10 25
FRAMRLY272 272 Affiliates 1 2 9 0 1 1 0 1 1 1 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 2 1 3 4 43 16 9 0 0 0
FRAMRLY272 Nonaffiliates 0 0 1 1 1 2 1 2 2 0 0 0
OCN_272 272 Affiliates 0 0 3 0 1 1 0 5 1 0 3 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 3 3 5 0 2 1 2 0 2 10 0 0
DS0 272 Affiliates 6 8 6 2 1 3 0 1 0 3 0 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 294 182 289 62 60 48 62 72 24 39 27 31
DS1 272 Affiliates 62 62 81 87 58 42 50 48 113 58 24 61DS1BOC & Other Affiliates 0 0 0 0 32 0 0 25 0 0 0 0
DS1 Nonaffiliates 966 864 903 435 366 364 511 507 471 418 332 414
DS3 272 Affiliates 18 6 0 9 1 5 4 12 11 8 3 7DS3BOC & Other Affiliates 0 1 0 0 1 0 0 0 0 0 0 0
DS3 Nonaffiliates 66 84 63 36 67 24 48 44 18 29 35 41
Minnesota ResultsFG_D272 272 Affiliates 13.00 15.30 20.50 6.20 14.10 9.80 N/A 12.20 12.10 21.10 21.60 9.76
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 17.60 16.90 14.40 16.70 20.20 18.30 23.30 26.60 24.80 25.00 14.20 11.88
Difference - Nonaffiliates less 272 Affiliates 4.60 1.60 -6.10 10.50 6.10 8.50 N/A 14.40 12.70 3.90 -7.40 2.12Parity - Nonaffiliates / 272 Affiliates N/A 0.04 -6.31 1.26 1.26 1.26 N/A 0.25 1.26 1.26 -10.18 0.16
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 7.00 7.00 11.70 N/A 36.00 9.00 N/A 12.00 57.00 12.00 N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A 6.00 9.00 10.00 12.50 53.00 11.00 30.00 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A -5.70 N/A -26.00 3.50 N/A -1.00 -27.00 N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.64 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -3.26 N/A 0.04 -0.34 -0.84 N/A N/A N/A
OCN_272 272 Affiliates N/A N/A 16.30 N/A 11.00 4.00 N/A 16.80 14.00 N/A 16.30 17.00OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 7.30 16.30 13.20 N/A 32.50 50.00 11.00 N/A 25.00 23.70 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A -3.10 N/A 21.50 46.00 N/A N/A 11.00 N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.35 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 8.60 5.60 5.50 11.50 3.00 8.30 N/A 10.00 N/A 7.00 N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 21.40 15.50 21.00 13.80 10.40 6.90 20.90 33.20 10.50 7.90 6.10 7.00
Difference - Nonaffiliates less 272 Affiliates 12.80 9.90 15.50 2.30 7.40 -1.40 N/A 23.20 N/A 0.90 N/A N/A
Parity - Nonaffiliates / 272 Affiliates 0.55 0.23 0.37 -0.50 N/A -1.63 N/A N/A N/A -0.93 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 7.70 7.90 10.40 8.00 9.70 7.60 8.90 11.70 11.10 8.80 11.20 7.75DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates16.70 11.60 11.20 14.50 13.60 10.00 19.70 17.00 10.50 10.50 9.40 8.82
Difference - Nonaffiliates less 272 Affiliates 9.00 3.70 0.80 6.50 3.90 2.40 10.80 5.30 -0.60 1.70 -1.80 1.07
Parity - Nonaffiliates / 272 Affiliates 0.01 0.01 -0.73 0.38 0.38 0.02 0.38 0.02 -1.27 -0.31 -1.49 -0.45Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -10.80 N/A N/A -141.06 N/A N/A N/A N/A
DS3 272 Affiliates 12.10 17.80 N/A 5.10 7.00 8.80 8.50 15.10 11.20 10.10 8.30 9.71DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates21.90 13.90 12.80 17.00 14.40 14.50 13.10 10.50 11.20 11.30 7.40 10.32
Difference - Nonaffiliates less 272 Affiliates 9.80 -3.90 N/A 11.90 7.40 5.70 4.60 -4.60 0.00 1.20 -0.90 0.61
Parity - Nonaffiliates / 272 Affiliates 0.88 -4.21 N/A 0.88 N/A 0.07 -0.53 -1.73 -1.01 -0.51 -2.48 -0.57
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 63 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Minnesota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Minnesota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 5 0 4 0 0 0 9 6 1 2 1
0 0 0 0 0 0 0 0 0 0 0 0
13 12 14 23 29 22 15 24 40 13 30 23
0 0 0 0 0 0 0 0 0 0 0 0
1 0 0 0 0 0 0 0 1 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 4 1 7 0 2 1 0 1 2 2 0000000000000
1 7 3 3 5 5 6 5 9 1 6 1
0 1 0 5 2 8 2 1 1 0 1 0000000000000
25 23 15 17 23 34 86 48 43 40 31 26
39 48 37 40 39 45 63 53 55 61 70 42000000000000
313 383 514 421 440 468 394 462 567 483 429 363
4 4 5 7 6 3 8 5 19 8 9 13000000000100
34 56 44 61 81 37 40 47 58 41 57 27
N/A 12.40 N/A 14.00 N/A N/A N/A 15.56 11.83 12.00 16.00 19.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
37.38 13.08 19.86 17.96 17.59 18.68 16.80 16.54 19.13 16.15 17.80 17.09
N/A 0.68 N/A 3.96 N/A N/A N/A 0.98 7.30 4.15 1.80 -1.91N/A -0.90 N/A 0.46 N/A N/A N/A -0.74 0.61 N/A -0.69 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A8.00 N/A N/A N/A N/A N/A N/A N/A 7.00 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
35.33 15.00 9.00 26.57 N/A 40.50 20.00 N/A 59.00 26.50 16.50 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.00 14.43 13.67 18.00 47.80 25.80 11.33 24.60 17.11 80.00 19.83 14.00
-28.33 -0.57 4.67 -8.57 N/A -14.70 -8.67 N/A -41.89 53.50 3.33 N/A
-1.63 -1.14 N/A -1.23 N/A -1.49 N/A N/A N/A -0.57 -1.07 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 9.00 N/A 6.80 5.50 4.25 7.00 1.00 1.00 N/A 9.00 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.40 7.30 8.27 6.35 8.26 7.47 8.59 7.88 8.12 10.95 7.97 10.04
N/A -1.70 N/A -0.45 2.76 3.22 1.59 6.88 7.12 N/A -1.03 N/A
N/A N/A N/A -1.15 -0.83 0.18 -0.56 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
8.62 7.42 6.14 8.55 7.95 6.22 9.03 9.04 8.22 10.69 8.13 9.81N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A9.24 8.22 9.18 9.90 9.31 9.05 10.72 10.12 10.68 9.26 8.82 8.70
0.62 0.80 3.04 1.35 1.36 2.83 1.69 1.08 2.46 -1.43 0.69 -1.11
-0.97 -0.60 0.38 -0.56 -0.33 0.38 -0.05 -0.58 0.38 -1.25 -0.62 -1.28N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
15.25 10.50 12.20 4.14 9.67 10.67 7.75 5.00 8.68 7.00 10.33 9.31N/A N/A N/A N/A N/A N/A N/A N/A N/A 25.00 N/A N/A9.97 9.77 8.45 8.26 13.37 10.62 13.70 9.43 13.19 10.29 10.91 20.89
-5.28 -0.73 -3.75 4.12 3.70 -0.05 5.95 4.43 4.51 3.29 0.58 11.58
-1.83 -1.14 -1.82 -0.02 -0.59 -1.01 0.53 -0.23 0.75 0.07 -0.98 -0.15
N/A N/A N/A N/A N/A N/A N/A N/A N/A -14.71 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 64 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Minnesota VolumesFG_D272 272 Affiliates 1 0 0 3 0 1 9 1 1 1 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 3 3 7 8 4 19 8 7 12 8 11 8
FRAMRLY272 272 Affiliates 10 6 6 14 9 5 5 14 5 10 10 5
FRAMRLY272 BOC & Other Affiliates 43 48 47 68 75 70 77 52 53 51 48 38
FRAMRLY272 Nonaffiliates 16 15 16 23 20 20 17 10 16 14 10 17
OCN_272 272 Affiliates 0 1 0 0 1 0 0 1 0 0 0 0OCN_272 BOC & Other Affiliates 0 1 1 0 2 1 0 0 0 2 0 1
OCN_272 Nonaffiliates 1 0 1 1 1 2 0 0 0 0 0 1
DS0 272 Affiliates 0 0 5 1 3 7 3 0 1 4 1 1DS0BOC & Other Affiliates 42 40 42 52 45 52 58 43 43 37 27 36
DS0 Nonaffiliates 187 116 133 160 139 163 173 246 226 217 134 138
DS1 272 Affiliates 21 28 31 32 38 33 22 39 27 33 27 29DS1BOC & Other Affiliates 78 65 121 99 117 120 107 102 90 70 61 52
DS1 Nonaffiliates 519 471 606 585 619 693 670 738 659 620 529 456
DS3 272 Affiliates 1 3 4 1 1 2 2 5 2 0 0 2DS3BOC & Other Affiliates 6 11 13 2 2 3 4 7 6 11 5 11
DS3 Nonaffiliates 31 23 14 29 30 23 15 30 31 22 17 31
Minnesota ResultsFG_D272 272 Affiliates 100.00%N/A N/A 100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 66.67%100.00%85.71%100.00%100.00%89.47%87.50%85.71%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -33.33%N/A N/A 0.00%N/A -10.53%-12.50%-14.29%0.00%0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates -0.90 N/A N/A N/A N/A -1.03 -0.59 -1.05 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 90.00%83.33%83.33%85.71%88.89%100.00%80.00%92.86%100.00%90.00%80.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%86.67%87.50%91.30%85.00%75.00%88.24%80.00%81.25%100.00%90.00%76.47%
Difference - Nonaffiliates less 272 Affiliates 10.00%3.34%4.17%5.59%-3.89%-25.00%8.24%-12.86%-18.75%10.00%10.00%-23.53%Parity - Nonaffiliates / 272 Affiliates -1.50 -1.11 -1.14 -1.29 -0.94 -0.30 -1.25 -0.50 -0.46 -1.49 -1.34 -0.34Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.66 -1.18 -0.89 -1.67 -0.32 -1.04 -1.68 -0.87 -1.45 -1.80 -1.87 -0.75
OCN_272 272 Affiliates N/A 100.00%N/A N/A 0.00%N/A N/A 100.00%N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%N/A 100.00%0.00%100.00%100.00%N/A N/A N/A N/A N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 80.00%100.00%100.00%42.86%100.00%N/A 100.00%75.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 93.05%90.52%84.96%85.63%80.58%76.69%80.35%82.52%71.24%91.71%71.64%89.86%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 4.96%-14.37%-19.42%33.83%-19.65%N/A -28.76%16.71%-28.36%-10.14%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.17 -0.93 -0.60 -1.89 -0.67 N/A -0.82 -1.38 -0.79 -0.96Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.45 -1.30 -0.96 -1.09 -0.67 -0.40 -1.35 -0.93 -0.80 -1.76 -1.30 -0.51
DS1 272 Affiliates 95.24%92.86%77.42%84.38%94.74%69.70%90.91%92.31%92.59%93.94%66.67%86.21%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates87.67%83.44%81.85%83.59%83.20%75.18%76.72%84.15%67.53%78.87%73.16%81.36%
Difference - Nonaffiliates less 272 Affiliates -7.57%-9.42%4.43%-0.79%-11.54%5.48%-14.19%-8.16%-25.06%-15.07%6.49%-4.85%
Parity - Nonaffiliates / 272 Affiliates -0.62 -0.50 -1.16 -0.98 -0.45 -1.18 -0.56 -0.62 -0.19 -0.39 -1.26 -0.77Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.69 -1.34 -1.06 -1.07 -1.35 -1.06 -1.42 -1.18 -0.40 -1.09 -1.35 -0.53
DS3 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%86.96%85.71%96.55%93.33%91.30%100.00%96.67%80.65%100.00%82.35%93.55%
Difference - Nonaffiliates less 272 Affiliates 0.00%-13.04%-14.29%-3.45%-6.67%-8.70%0.00%-3.33%-19.35%N/A N/A -6.45%
Parity - Nonaffiliates / 272 Affiliates N/A -0.77 -0.67 -1.16 -1.07 -0.96 N/A -1.00 -0.75 N/A N/A -1.00
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -0.91 -0.78 -1.11 -1.00 -2.22 N/A -1.81 -1.40 -2.01 -1.07 -0.61
Page 65 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Minnesota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Minnesota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 2 3 18 1 1 2 1 1 8 0 0
0 0 1 0 0 0 0 0 0 0 0 0
6 5 3 14 6 8 5 5 6 15 9 1
12 3 6 5 4 3 5 1 3 2 2 1
47 47 45 49 46 87 67 70 80 71 52 37
13 18 17 17 8 10 4 6 5 12 6 5
0 0 2 0 0 0 1 0 0 0 0 0000000101100
3 0 2 2 1 0 0 1 1 0 0 0
3 3 0 7 2 6 2 0 2 0 3 0281938304458404767623823
103 120 101 125 142 169 117 127 134 181 112 131
21 28 37 14 33 34 35 51 37 63 41 33403541406379747386814050
426 400 493 560 510 707 518 572 689 655 427 376
2 2 4 2 7 4 1 3 1 3 5 3652342191960
27 22 24 22 23 25 17 19 19 34 34 22
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%87.50%100.00%80.00%100.00%86.67%100.00%100.00%
0.00%0.00%0.00%0.00%0.00%-12.50%0.00%-20.00%0.00%-13.33%N/A N/AN/A N/A N/A N/A N/A -1.06 N/A -1.00 N/A -0.48 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
83.33%66.67%66.67%40.00%50.00%66.67%40.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A 71.74%70.11%62.69%67.14%73.75%67.61%76.92%75.68%
69.23%83.33%94.12%88.24%87.50%100.00%50.00%83.33%60.00%91.67%83.33%80.00%
-14.10%16.66%27.45%48.24%37.50%33.33%10.00%-16.67%-40.00%-8.33%-16.67%-20.00%-0.56 -1.34 -1.75 -2.18 -1.74 -1.65 -1.18 -1.03 -0.40 -1.01 -0.88 -1.00N/A N/A N/A N/A 15.76%29.89%-12.69%16.19%-13.75%24.06%6.41%4.32%
-0.68 -1.45 -1.84 -1.72 -1.56 -2.19 -0.73 -1.49 -0.62 -2.00 -1.21 -1.13
N/A N/A 100.00%N/A N/A N/A 100.00%N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A 100.00%N/A 100.00%0.00%N/A N/A
100.00%N/A 50.00%100.00%100.00%N/A N/A 100.00%0.00%N/A N/A N/A
N/A N/A -50.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A -0.63 N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A -100.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A -0.59 N/A N/A N/A
66.67%66.67%N/A 57.14%100.00%50.00%100.00%N/A 100.00%N/A 100.00%N/AN/A N/A N/A N/A 75.00%74.14%62.50%82.98%74.63%83.87%92.11%91.30%
82.52%90.83%81.19%77.60%81.69%76.33%80.34%79.53%76.12%79.01%83.04%83.97%
15.85%24.16%N/A 20.46%-18.31%26.33%-19.66%N/A -23.88%N/A -16.96%N/A
-1.35 -1.53 N/A -1.65 -0.75 -1.63 -0.73 N/A -0.66 N/A -0.65 N/AN/A N/A N/A N/A 6.69%2.19%17.84%-3.45%1.49%-4.86%-9.07%-7.33%
-1.03 -1.45 -1.18 -0.34 -1.54 -1.16 -2.22 -0.71 -1.14 -0.59 -0.17 -0.47
85.71%89.29%89.19%57.14%81.82%58.82%91.43%78.43%72.97%66.67%75.61%87.88%N/A N/A N/A N/A 74.60%69.62%82.43%69.86%72.09%79.01%92.50%80.00%79.58%77.25%75.05%75.00%75.49%73.27%73.94%75.17%71.41%72.37%83.14%84.84%
-6.13%-12.04%-14.14%17.86%-6.33%14.45%-17.49%-3.26%-1.56%5.70%7.53%-3.04%
-0.76 -0.43 -0.25 -1.49 -0.70 -1.45 -0.08 -0.82 -0.95 -1.25 -1.40 -0.85N/A N/A N/A N/A 0.89%3.65%-8.49%5.31%-0.68%-6.64%-9.36%4.84%-0.99 -0.88 -0.85 -0.88 -1.06 -1.18 -0.41 -1.34 -0.97 -0.65 -0.41 -1.30
100.00%100.00%100.00%100.00%71.43%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A 25.00%100.00%100.00%88.89%100.00%100.00%100.00%N/A88.89%100.00%91.67%100.00%100.00%92.00%100.00%89.47%100.00%88.24%100.00%95.45%
-11.11%0.00%-8.33%0.00%28.57%-8.00%0.00%-10.53%0.00%-11.76%0.00%-4.55%
-0.90 N/A -0.82 N/A -1.89 -0.83 N/A -0.84 N/A -0.78 N/A -1.04
N/A N/A N/A N/A 75.00%-8.00%0.00%0.58%0.00%-11.76%0.00%N/A-1.20 -2.00 -0.97 N/A -2.94 -0.97 N/A -1.03 N/A -0.41 N/A N/A
Page 66 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Minnesota VolumesFG_D272 272 Affiliates 1 0 0 3 0 1 9 1 1 1 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 3 3 7 8 4 19 8 7 12 8 11 8
FRAMRLY272 272 Affiliates 10 6 6 14 9 5 5 14 5 10 10 5
FRAMRLY272 BOC & Other Affiliates 43 48 47 68 75 70 77 52 53 51 48 38
FRAMRLY272 Nonaffiliates 16 15 16 23 20 20 17 10 16 14 10 17
OCN_272 272 Affiliates 0 1 0 0 1 0 0 1 0 0 0 0OCN_272 BOC & Other Affiliates 0 1 1 0 2 1 0 0 0 2 0 1
OCN_272 Nonaffiliates 1 0 1 1 1 2 0 0 0 0 0 1
DS0 272 Affiliates 0 0 5 1 3 7 3 0 1 4 1 1DS0BOC & Other Affiliates 42 40 42 52 45 52 58 43 43 37 27 36
DS0 Nonaffiliates 187 116 133 160 139 163 173 246 226 217 134 138
DS1 272 Affiliates 21 28 31 32 38 33 22 39 27 33 27 29DS1BOC & Other Affiliates 78 65 121 99 117 120 107 102 90 70 61 52
DS1 Nonaffiliates 519 471 606 585 619 693 670 738 659 620 529 456
DS3 272 Affiliates 1 3 4 1 1 2 2 5 2 0 0 2DS3BOC & Other Affiliates 6 11 13 2 2 3 4 7 6 11 5 11
DS3 Nonaffiliates 31 23 14 29 30 23 15 30 31 22 17 31
Minnesota ResultsFG_D272 272 Affiliates 0.09 N/A N/A 0.02 N/A 0.07 0.04 0.04 0.01 0:02 N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.12 0.02 0.10 0.04 0.02 0.05 0.06 0.06 0.02 0.02 0.03 0.03
Difference - Nonaffiliates less 272 Affiliates 0.02 N/A N/A 0.02 N/A -0.02 0.02 0.02 0.01 0.02 N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A -0.18 N/A N/A -0.63 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.16 0.06 0.14 0.07 0.12 0.04 0.09 0.10 0.08 0.12 0.12 0.04FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.05 0.09 0.09 0.08 0.11 0.18 0.08 0.09 0.10 0.05 0.09 0.11
Difference - Nonaffiliates less 272 Affiliates -0.11 0.04 -0.04 0.01 -0.01 0.15 -0.01 -0.01 0.02 -0.06 -0.03 0.07Parity - Nonaffiliates / 272 Affiliates -1.56 -0.71 -1.25 -0.86 -1.10 0.41 -1.12 -1.21 -0.64 -1.71 -1.23 0.75Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.38 -1.35 -1.17 -1.76 -0.36 -0.50 -2.01 -1.40 -1.77 -1.79 -1.71 -1.14
OCN_272 272 Affiliates N/A 0.00 N/A N/A 0.24 N/A N/A 0.13 N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.10 N/A 0.01 1.16 0.05 0.09 N/A N/A N/A N/A N/A 0.02
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A -0.19 N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A 1.26 N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 0.10 0.02 0.06 0.27 0.05 N/A 0.12 0.12 0.10 0.01DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.08 0.10 0.11 0.10 0.12 0.12 0.11 0.11 0.14 0.08 0.39 0.07
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.01 0.08 0.06 -0.15 0.06 N/A 0.02 -0.04 0.29 0.06
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.98 N/A -0.18 -1.55 -0.63 N/A N/A -1.38 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.27 -1.07 -0.51 -0.94 0.05 -1.05 -1.60 -0.90 -0.86 -1.61 -0.39 -0.20
DS1 272 Affiliates 0.07 0.07 0.13 0.12 0.06 0.15 0.08 0.07 0.07 0.07 0.21 0.08DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.09 0.10 0.11 0.11 0.12 0.14 0.13 0.11 0.15 0.13 0.26 0.14
Difference - Nonaffiliates less 272 Affiliates 0.03 0.03 -0.02 -0.01 0.06 0.00 0.05 0.05 0.08 0.06 0.05 0.05
Parity - Nonaffiliates / 272 Affiliates -0.54 -0.61 -1.12 -1.12 -0.16 -1.04 -0.52 -0.38 0.01 -0.35 -0.88 -0.55Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.39 -1.23 -1.02 -0.74 -1.07 -1.30 -1.40 -0.91 -1.06 -1.20 -0.97 -0.44
DS3 272 Affiliates 0.11 0.03 0.05 0.04 0.02 0.04 0.02 0.05 0.08 N/A N/A 0.11DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.04 0.08 0.07 0.04 0.07 0.08 0.06 0.06 0.09 0.06 0.09 0.08
Difference - Nonaffiliates less 272 Affiliates -0.07 0.06 0.02 -0.01 0.05 0.04 0.04 0.02 0.01 N/A N/A -0.03
Parity - Nonaffiliates / 272 Affiliates N/A 0.75 -1.13 N/A N/A -0.88 -0.47 -0.58 -1.21 N/A N/A -1.29
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.02 -0.65 -0.72 -1.14 -0.73 -1.92 -0.85 -1.88 -1.30 -1.43 -1.07 -0.91
Page 67 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Minnesota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Minnesota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 2 3 18 1 1 2 1 1 8 0 0
0 0 1 0 0 0 0 0 0 0 0 0
6 5 3 14 6 8 5 5 6 15 9 1
12 3 6 5 4 3 5 1 3 2 2 1
47 47 45 49 46 87 67 70 80 71 52 37
13 18 17 17 8 10 4 6 5 12 6 5
0 0 2 0 0 0 1 0 0 0 0 0000000101100
3 0 2 2 1 0 0 1 1 0 0 0
3 3 0 7 2 6 2 0 2 0 3 0281938304458404767623823
103 120 101 125 142 169 117 127 134 181 112 131
21 28 37 14 33 34 35 51 37 63 41 33403541406379747386814050
426 400 493 560 510 707 518 572 689 655 427 376
2 2 4 2 7 4 1 3 1 3 5 3652342191960
27 22 24 22 23 25 17 19 19 34 34 22
0.03 0.02 0.01 0.02 0.03 0.03 0.04 0.00 0.01 0.02 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.03 0.05 0.10 0.04 0.07 0.05 0.06 0.06 0.04 0.05 0.03 0.03
0.00 0.02 0.09 0.02 0.04 0.02 0.02 0.05 0.03 0.03 N/A N/A-0.82 -0.49 0.37 0.06 -3.26 -3.26 -0.48 N/A N/A -0.15 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.09 0.12 0.14 0.46 0.12 0.15 0.42 0.03 0.06 0.01 0.11 0.04N/A N/A N/A N/A 0.13 0.15 0.21 0.16 0.17 0.19 0.10 0.13
0.13 0.10 0.07 0.08 0.13 0.06 0.28 0.13 0.14 0.09 0.07 0.07
0.04 -0.03 -0.08 -0.38 0.00 -0.09 -0.14 0.10 0.08 0.08 -0.04 0.03-0.58 -1.15 -1.48 -1.89 -1.15 -2.83 -1.25 N/A -0.57 0.30 -1.52 N/AN/A N/A N/A N/A 0.00 -0.10 0.07 -0.03 -0.02 -0.10 -0.03 -0.06
-1.13 -1.51 -1.86 -2.00 -1.05 -2.05 -0.44 -1.21 -1.14 -1.77 -1.47 -1.63
N/A N/A 0.03 N/A N/A N/A 0.16 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A 0.01 N/A 0.03 0.26 N/A N/A
0.05 N/A 0.12 0.03 0.07 N/A N/A 0.01 0.34 N/A N/A N/A
N/A N/A 0.08 N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A -0.359425956 N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A 0.32 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.13 0.29 N/A 0.37 0.11 0.18 0.12 N/A 0.07 N/A 0.04 N/AN/A N/A N/A N/A 0.15 0.13 0.17 0.10 0.22 0.10 0.08 0.07
0.18 0.08 0.11 0.15 0.12 0.12 0.13 0.13 0.11 0.10 0.09 0.16
0.05 -0.21 N/A -0.22 0.01 -0.06 0.01 N/A 0.04 N/A 0.05 N/A
-1.25 -1.50 N/A -1.54 -1.18 -1.34 -1.18 N/A -0.88 N/A -0.25 N/AN/A N/A N/A N/A -0.03 -0.01 -0.04 0.03 -0.10 0.00 0.01 0.09
-0.83 -1.39 -0.51 -0.05 -1.46 -1.12 -1.75 -0.74 -1.86 -1.01 -0.56 -0.73
0.14 0.07 0.10 0.39 0.10 0.17 0.09 0.13 0.14 0.16 0.11 0.09N/A N/A N/A N/A 0.13 0.14 0.11 0.14 0.15 0.12 0.08 0.110.12 0.12 0.13 0.19 0.14 0.14 0.14 0.14 0.14 0.14 0.11 0.10
-0.02 0.05 0.03 -0.20 0.04 -0.04 0.05 0.01 0.01 -0.02 0.00 0.01
-1.13 -0.33 -0.72 -1.50 -0.48 -1.38 -0.46 -0.82 -0.96 -1.16 -1.06 -0.88N/A N/A N/A N/A 0.01 0.00 0.03 0.00 -0.01 0.02 0.03 -0.01-0.66 -0.73 -0.75 -0.50 -0.89 -1.03 -0.51 -1.08 -1.06 -0.70 -0.64 -1.12
0.03 0.06 0.06 0.06 0.11 0.03 0.02 0.07 0.03 0.03 0.04 0.02N/A N/A N/A N/A 0.15 0.03 0.03 0.07 0.04 0.07 0.08 N/A0.07 0.05 0.11 0.05 0.06 0.07 0.08 0.06 0.04 0.08 0.06 0.07
0.04 -0.01 0.05 0.00 -0.05 0.04 0.06 -0.01 0.01 0.06 0.02 0.04
-0.50 -1.19 -0.78 -1.02 -1.98 0.16 N/A -1.13 N/A -0.35 -0.37 -0.32
N/A N/A N/A N/A -0.09 0.05 0.05 -0.01 0.00 0.01 -0.02 N/A-1.00 -2.02 -0.28 0.21 -2.22 -0.50 N/A -1.13 N/A -0.74 -1.78 N/A
Page 68 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Minnesota VolumesFG_D272 272 Affiliates 814 817 825 839 857 857 857 861 921 926 926 950
FG_D272 BOC & Other Affiliates 830 830 830 830 830 830 830 566 544 544 544 544
FG_D272 Nonaffiliates 22761 22247 22799 22698 22328 22018 20348 18888 18329 17823 17731 17241
FRAMRLY272 272 Affiliates 720 751 773 778 777 782 777 773 740 740 736 739
FRAMRLY272 BOC & Other Affiliates 3674 3612 3532 3512 3458 3371 3279 3294 3260 3181 3166 3094
FRAMRLY272 Nonaffiliates 1059 1066 1076 1072 1082 1053 1019 1014 1004 993 1003 1002
OCN_272 272 Affiliates 105 106 110 109 110 110 111 115 116 116 119 121OCN_272 BOC & Other Affiliates 62 62 63 67 67 67 67 67 67 67 67 67
OCN_272 Nonaffiliates 499 492 508 498 487 488 485 482 485 491 490 492
DS0 272 Affiliates 120 119 112 108 103 99 102 94 93 93 94 95DS0BOC & Other Affiliates 144 142 142 140 133 133 137 426 424 423 424 425
DS0 Nonaffiliates 9906 9857 9735 9674 9674 9593 9510 9792 9655 9475 9320 9182
DS1 272 Affiliates 1039 1097 1160 1252 1306 1320 1365 1420 1555 1592 1607 1687DS1BOC & Other Affiliates 1521 1518 1505 1497 1493 1481 1475 1471 1459 1437 1420 1382
DS1 Nonaffiliates 36168 36136 36100 35981 36075 36167 36317 34369 34817 34766 34745 34871
DS3 272 Affiliates 125 125 121 125 126 128 130 130 133 139 145 148DS3BOC & Other Affiliates 147 147 145 142 136 136 133 136 137 136 137 136
DS3 Nonaffiliates 2651 2642 2639 2639 2634 2624 2641 2647 2613 2604 2615 2621
Minnesota ResultsFG_D272 272 Affiliates 0.12%0.00%0.00%0.36%0.00%0.12%1.05%0.12%0.11%0.11%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.01%0.01%0.03%0.04%0.02%0.09%0.04%0.04%0.07%0.04%0.06%0.05%
Difference - Nonaffiliates less 272 Affiliates -0.11%0.01%0.03%-0.32%0.02%-0.03%-1.01%-0.08%-0.04%-0.07%0.06%0.05%Parity - Nonaffiliates / 272 Affiliates -1.20 N/A N/A -1.36 N/A -1.06 -1.66 -1.15 -1.09 -1.13 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 1.39%0.80%0.78%1.80%1.16%0.64%0.64%1.81%0.68%1.35%1.36%0.68%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.51%1.41%1.49%2.15%1.85%1.90%1.67%0.99%1.59%1.41%1.00%1.70%
Difference - Nonaffiliates less 272 Affiliates 0.12%0.61%0.71%0.35%0.69%1.26%1.03%-0.82%0.91%0.06%-0.36%1.02%Parity - Nonaffiliates / 272 Affiliates -0.94 -0.61 -0.54 -0.85 -0.63 -0.09 -0.27 -1.35 -0.37 -0.97 -1.17 -0.31Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.75 -0.95 -0.89 -0.88 -1.17 -1.10 -1.34 -1.36 -1.02 -1.11 -1.32 -0.68
OCN_272 272 Affiliates 0.00%0.94%0.00%0.00%0.91%0.00%0.00%0.87%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.20%0.00%0.20%0.20%0.21%0.41%0.00%0.00%0.00%0.00%0.00%0.20%
Difference - Nonaffiliates less 272 Affiliates 0.20%-0.94%0.20%0.20%-0.70%0.41%0.00%-0.87%0.00%0.00%0.00%0.20%
Parity - Nonaffiliates / 272 Affiliates -0.97 -1.34 -0.97 -0.97 -1.26 -0.84 N/A -1.33 N/A N/A N/A -0.96Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.03 -1.35 -1.31 -1.02 -1.46 -1.25 N/A N/A N/A -1.50 N/A -1.30
DS0 272 Affiliates 0.00%0.00%4.46%0.93%2.91%7.07%2.94%0.00%1.08%4.30%1.06%1.05%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.89%1.18%1.37%1.65%1.44%1.70%1.82%2.51%2.34%2.29%1.44%1.50%
Difference - Nonaffiliates less 272 Affiliates 1.89%1.18%-3.09%0.72%-1.47%-5.37%-1.12%2.51%1.26%-2.01%0.38%0.45%
Parity - Nonaffiliates / 272 Affiliates -0.61 -0.72 -1.37 -0.89 -1.21 -1.48 -1.16 -0.60 -0.83 -1.22 -0.96 -0.95Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -2.66 -2.65 -2.70 -3.01 -2.82 -3.04 -3.22 -2.18 -2.21 -2.07 -1.95 -2.17
DS1 272 Affiliates 2.02%2.55%2.67%2.56%2.91%2.50%1.61%2.75%1.74%2.07%1.68%1.72%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.43%1.30%1.68%1.63%1.72%1.92%1.84%2.15%1.89%1.78%1.52%1.31%
Difference - Nonaffiliates less 272 Affiliates -0.59%-1.25%-0.99%-0.93%-1.19%-0.58%0.23%-0.60%0.15%-0.29%-0.16%-0.41%
Parity - Nonaffiliates / 272 Affiliates -1.31 -1.60 -1.48 -1.48 -1.59 -1.31 -0.84 -1.31 -0.89 -1.18 -1.11 -1.30Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -2.49 -2.31 -3.07 -2.77 -3.01 -2.99 -2.83 -2.65 -2.55 -2.24 -2.17 -2.09
DS3 272 Affiliates 0.80%2.40%3.31%0.80%0.79%1.56%1.54%3.85%1.50%0.00%0.00%1.35%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates1.17%0.87%0.53%1.10%1.14%0.88%0.57%1.13%1.19%0.84%0.65%1.18%
Difference - Nonaffiliates less 272 Affiliates 0.37%-1.53%-2.78%0.30%0.35%-0.68%-0.97%-2.72%-0.31%0.84%0.65%-0.17%
Parity - Nonaffiliates / 272 Affiliates -0.93 -1.30 -1.45 -0.95 -0.94 -1.17 -1.24 -1.42 -1.08 -0.71 -0.75 -1.05
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.47 -1.80 -1.94 -1.08 -1.08 -1.28 -1.43 -1.56 -1.48 -1.82 -1.49 -1.78
Page 69 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMinnesota
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Minnesota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Minnesota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
950 957 958 958 958 958 958 968 972 973 929 825
544 544 544 1 372 372 372 372 372 372 372 372
16956 16877 16540 16134 15346 14738 14481 14227 14173 13995 13676 13692
721 714 703 696 330 332 329 329 328 324 322 321
3050 2975 2943 2903 2857 2802 2746 2700 3505 3470 3391 3328
1027 1034 1039 1052 269 269 270 271 247 243 242 236
124 128 128 130 93 93 94 92 91 91 93 93675555302729272483848585
495 480 482 481 573 534 535 535 469 471 448 447
94 95 97 101 111 116 113 111 104 100 96 944082881201202001921891885445541053825368
9199 9100 8940 8576 7601 7455 7407 7286 7170 7080 6997 6933
1728 1793 1828 1871 1902 1946 2006 2061 2121 2182 2246 221913755464434365255185095084275421040113953
35156 35324 35810 36052 29802 29897 30007 29939 29772 29756 29911 29934
149 152 164 163 239 246 257 265 275 285 289 300136121878687868583479465457455
2635 2636 2649 2634 2331 2348 2367 2382 2385 2390 2394 2391
0.21%0.21%0.31%1.88%0.10%0.10%0.21%0.10%0.10%0.82%0.00%0.00%
N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.04%0.03%0.02%0.09%0.04%0.05%0.03%0.04%0.04%0.11%0.07%0.01%
-0.17%-0.18%-0.29%-1.79%-0.06%-0.05%-0.18%-0.06%-0.06%-0.71%0.07%0.01%-1.27 -1.27 -1.37 -1.92 -1.14 -1.11 -1.27 -1.15 -1.13 -1.56 N/A N/A
N/A N/A N/A N/A 0.04%0.05%0.03%0.04%0.04%0.11%0.07%0.01%
N/A N/A -1.21 -1.02 -0.98 -0.96 -0.98 -0.98 -0.97 -0.90 -0.94 -1.06
1.66%0.42%0.85%0.72%1.21%0.90%1.52%0.30%0.91%0.62%0.62%0.31%N/A N/A N/A N/A 1.61%3.10%2.44%2.59%2.28%2.05%1.53%1.11%
1.27%1.74%1.64%1.62%2.97%3.72%1.48%2.21%2.02%4.94%2.48%2.12%
-0.39%1.32%0.79%0.90%1.76%2.82%-0.04%1.91%1.11%4.32%1.86%1.81%-1.17 0.13 -0.53 -0.41 -0.26 0.14 -1.02 0.02 -0.46 0.55 -0.12 -0.05N/A N/A N/A N/A 1.36%0.62%-0.96%-0.38%-0.26%2.89%0.95%1.01%
-1.17 -0.90 -0.93 -1.04 -0.23 -0.71 -1.49 -1.19 -1.13 0.30 -0.45 -0.35
0.00%0.00%1.56%0.00%0.00%0.00%1.06%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%3.70%0.00%1.20%1.19%0.00%0.00%
0.61%0.00%0.41%0.42%0.17%0.00%0.00%0.19%0.21%0.00%0.00%0.00%
0.61%0.00%-1.15%0.42%0.17%0.00%-1.06%0.19%0.21%0.00%0.00%0.00%
-0.74 N/A -1.34 -0.81 -1.00 N/A -1.34 -1.00 -0.98 N/A N/A N/AN/A N/A N/A N/A 0.17%0.00%-3.70%0.19%-0.99%-1.19%0.00%0.00%
-0.85 N/A -0.94 -1.00 -1.08 N/A -1.37 -1.08 -1.28 -1.34 N/A N/A
3.19%3.16%0.00%6.93%1.80%5.17%1.77%0.00%1.92%0.00%3.13%0.00%N/A N/A N/A N/A 22.00%30.21%21.16%25.00%1.23%1.15%0.71%0.43%
1.12%1.32%1.13%1.46%1.87%2.27%1.58%1.74%1.87%2.56%1.60%1.89%
-2.07%-1.84%1.13%-5.47%0.07%-2.90%-0.19%1.74%-0.05%2.56%-1.53%1.89%
-1.26 -1.24 -0.77 -1.50 -1.01 -1.33 -1.04 -0.65 -1.01 -0.58 -1.20 -0.67N/A N/A N/A N/A -20.13%-27.94%-19.58%-23.26%0.64%1.41%0.89%1.46%
-2.04 -1.83 -2.66 -2.38 -2.58 -2.94 -2.51 -2.69 -0.25 0.71 0.37 1.86
1.22%1.56%2.02%0.75%1.74%1.75%1.74%2.47%1.74%2.89%1.83%1.49%N/A N/A N/A N/A 12.00%15.25%14.54%14.37%2.01%1.92%1.00%1.26%1.21%1.13%1.38%1.55%1.71%2.36%1.73%1.91%2.31%2.20%1.43%1.26%
-0.01%-0.43%-0.64%0.80%-0.03%0.61%-0.01%-0.56%0.57%-0.69%-0.40%-0.23%
-1.00 -1.33 -1.45 -0.08 -1.02 -0.53 -1.01 -1.37 -0.55 -1.43 -1.32 -1.20N/A N/A N/A N/A -10.29%-12.89%-12.81%-12.46%0.30%0.28%0.43%0.00%-1.85 -2.16 -2.32 -2.27 -2.67 -2.88 -2.89 -2.85 -0.69 -0.71 -0.40 -1.01
1.34%1.32%2.44%1.23%2.93%1.63%0.39%1.13%0.36%1.05%1.73%1.00%N/A N/A N/A N/A 4.60%2.33%1.18%10.84%0.21%1.94%1.31%0.00%1.02%0.83%0.91%0.84%0.99%1.06%0.72%0.80%0.80%1.42%1.42%0.92%
-0.32%-0.49%-1.53%-0.39%-1.94%-0.57%0.33%-0.33%0.44%0.37%-0.31%-0.08%
-1.09 -1.14 -1.33 -1.12 -1.46 -1.18 -0.87 -1.13 -0.81 -0.88 -1.10 -1.04
N/A N/A N/A N/A -3.61%-1.27%-0.46%-10.04%0.59%-0.52%0.11%0.92%-1.51 -1.48 -1.23 -1.36 -1.43 -1.21 -1.10 -1.78 -0.61 -1.20 -0.97 -0.37
Page 70 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Montana VolumesSIMPLE_AGG 272 Affiliates 1070 926 1187 1001 797 1149 1241 1108 1372 1627 630 1052
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 2902 2257 3155 2348 2076 2324 1907 1027 867 686 574 602
Montana Results
SIMPLE_AGG 272 Affiliates 99.25%100.00%100.00%100.00%100.00%99.83%99.92%99.73%100.00%100.00%100.00%99.81%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 99.45%100.00%100.00%99.70%100.00%99.96%100.00%99.90%100.00%100.00%100.00%100.00%Difference - Nonaffiliates less 272 Affiliates 0.20%0.00%0.00%-0.30%0.00%0.13%0.08%0.17%0.00%0.00%0.00%0.19%
Parity - Nonaffiliates / 272 Affiliates -1.17 N/A N/A N/A N/A -1.24 -1.21 -1.21 N/A N/A N/A -1.23
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Montana Volumes
COMPLEXBUS272 Affiliates 0 0 24 26 0 131 0 70 6 48 19 24COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 75 55 43 18 0 2 33 90 6 2 13 15
Montana ResultsCOMPLEXBUS272 Affiliates N/A N/A 100.00%100.00%N/A 100.00%N/A 94.29%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%0.00%N/A 0.00%N/A 5.71%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -1.94 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 71 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Montana VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Montana Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Montana Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Montana ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
614 476 796 568 286 879 583 356 338 286 262 870
0 0 0 0 0 0 0 0 0 0 0 0
465 870 673 457 548 423 504 535 403 442 418 904
100.00%99.79%98.99%94.89%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%99.77%97.92%99.78%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%0.00%-0.02%-1.07%4.89%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A -1.02 -0.44 -2.31 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
24 0 19 1 0 25 0 36 0 2 26 21000000000000
54 3 52 1 0 24 34 1 0 1 24 21
100.00%N/A 100.00%100.00%N/A 100.00%N/A 100.00%N/A 100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%100.00%100.00%
0.00%N/A 0.00%0.00%N/A 0.00%N/A 0.00%N/A 0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 72 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Montana VolumesFG_D272 272 Affiliates 0 0 0 1 3 0 0 1 0 0 0 8
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 8 21 13 15 8 17 10 29 14 7 10 14
FRAMRLY272 272 Affiliates 0 2 9 1 5 1 1 6 1 5 0 1
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 3 5 8 4 5 8 4 8 10 5 6 6
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 2 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 1 1 0 0 0 3 0 0 0 1 0
DS0 272 Affiliates 1 2 0 8 4 1 4 2 2 4 3 0DS0BOC & Other Affiliates 0 0 0 0 0 2 0 0 0 0 0 0
DS0 Nonaffiliates 34 43 54 63 26 41 62 92 62 37 63 53
DS1 272 Affiliates 12 11 12 12 11 17 10 6 2 9 7 6DS1BOC & Other Affiliates 8 1 1 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 137 98 170 155 111 143 138 127 147 163 133 135
DS3 272 Affiliates 3 4 2 0 3 1 0 1 0 1 0 1DS3BOC & Other Affiliates 0 0 1 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 5 1 0 2 2 1 1 7 6 4 5 15
Montana ResultsFG_D272 272 Affiliates N/A N/A N/A 100.00%100.00%N/A N/A 100.00%N/A N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 87.50%100.00%100.00%100.00%100.00%100.00%100.00%96.55%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A 0.00%0.00%N/A N/A -3.45%N/A N/A N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -1.16 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 50.00%77.78%100.00%40.00%100.00%0.00%83.33%100.00%100.00%N/A 100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%60.00%100.00%100.00%60.00%100.00%100.00%100.00%90.00%60.00%100.00%83.33%
Difference - Nonaffiliates less 272 Affiliates N/A 10.00%22.22%0.00%20.00%0.00%100.00%16.67%-10.00%-40.00%N/A -16.67%Parity - Nonaffiliates / 272 Affiliates N/A -1.15 -1.67 N/A -1.39 N/A N/A -1.50 -1.09 -0.26 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%0.00%N/A N/A N/A 66.67%N/A N/A N/A 0.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%N/A 100.00%75.00%100.00%100.00%100.00%100.00%100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%97.67%100.00%100.00%96.15%97.56%98.39%98.91%95.16%94.59%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-2.33%N/A 0.00%21.15%-2.44%-1.61%-1.09%-4.84%-5.41%0.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.14 N/A N/A -1.55 -1.17 -1.12 -1.17 -1.01 -0.92 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A -1.14 N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 91.67%72.73%100.00%91.67%90.91%100.00%80.00%100.00%50.00%100.00%100.00%83.33%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates92.70%87.76%92.35%94.84%88.29%91.61%94.93%91.34%94.56%94.48%95.49%96.30%
Difference - Nonaffiliates less 272 Affiliates 1.03%15.03%-7.65%3.17%-2.62%-8.39%14.93%-8.66%44.56%-5.52%-4.51%12.97%
Parity - Nonaffiliates / 272 Affiliates -1.08 -1.65 -0.54 -1.19 -0.93 -0.23 -1.69 -0.66 -1.76 -0.73 -0.80 -1.51Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.62 -0.95 -0.99 N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 100.00%75.00%0.00%N/A 100.00%100.00%N/A 100.00%N/A 100.00%N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates80.00%0.00%N/A 100.00%0.00%100.00%100.00%100.00%100.00%100.00%100.00%93.33%
Difference - Nonaffiliates less 272 Affiliates -20.00%-75.00%N/A N/A -100.00%0.00%N/A 0.00%N/A 0.00%N/A -6.67%
Parity - Nonaffiliates / 272 Affiliates -0.73 -0.47 N/A N/A 0.10 N/A N/A N/A N/A N/A N/A -1.12
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 73 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Montana VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Montana ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
9 3 2 8 8 0 0 2 4 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
4 13 19 14 10 6 9 7 12 4 15 5
0 1 0 0 3 0 0 3 3 1 0 2
0 0 0 0 0 0 0 0 0 0 0 0
6 7 9 6 10 4 5 6 13 4 7 7
0 3 0 2 0 0 0 0 0 0 0 0000000000000
0 3 0 2 1 0 0 2 4 0 2 0
1 0 1 4 4 6 1 1 1 2 4 5000000000000
38 21 36 45 20 49 27 32 56 28 39 26
5 13 15 15 8 18 8 13 15 7 5 150381000000000
155 121 153 118 150 119 71 127 119 135 133 118
0 3 2 2 2 0 2 1 5 1 0 1005000000000
3 4 21 9 8 10 11 0 2 0 1 0
100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%94.74%92.86%100.00%83.33%100.00%100.00%91.67%100.00%100.00%100.00%
0.00%0.00%-5.26%-7.14%0.00%N/A N/A 0.00%-8.33%0.00%N/A N/AN/A N/A -1.07 -0.74 N/A N/A N/A N/A -0.87 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%N/A N/A 100.00%N/A N/A 100.00%66.67%100.00%N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%71.43%77.78%83.33%80.00%75.00%100.00%66.67%84.62%75.00%100.00%100.00%
N/A -28.57%N/A N/A -20.00%N/A N/A -33.33%17.95%-25.00%N/A 0.00%N/A -0.87 N/A N/A -0.65 N/A N/A -0.48 -1.36 -0.96 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.00%N/A 0.00%0.00%N/A N/A 100.00%50.00%N/A 0.00%N/A
N/A -100.00%N/A -100.00%N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.31 N/A -0.07 N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%N/A 100.00%100.00%75.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
97.37%95.24%100.00%100.00%95.00%97.96%88.89%93.75%100.00%100.00%100.00%100.00%
-2.63%N/A 0.00%0.00%20.00%-2.04%-11.11%-6.25%0.00%0.00%0.00%0.00%
-1.17 N/A N/A N/A -1.51 -1.05 -1.01 -1.08 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%92.31%100.00%93.33%100.00%88.89%100.00%100.00%86.67%100.00%100.00%80.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A97.42%95.87%94.77%94.92%93.33%92.44%92.96%92.91%94.12%91.85%93.98%93.22%
-2.58%3.56%-5.23%1.59%-6.67%3.55%-7.04%-7.09%7.45%-8.15%-6.02%13.22%
-0.97 -1.28 -0.60 -1.14 -0.65 -1.27 -0.64 -0.45 -1.49 -0.63 -0.81 -1.73N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A -0.24 -1.02 N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%50.00%100.00%N/A 100.00%100.00%60.00%0.00%N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%75.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%N/A 100.00%N/A
N/A -25.00%0.00%50.00%0.00%N/A 0.00%N/A 40.00%N/A N/A N/A
N/A -0.67 N/A -1.78 N/A N/A N/A N/A -1.59 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 74 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Montana VolumesFG_D272 272 Affiliates 0 0 10 0 2 1 3 1 3 1 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 10 7 7 10 6 5 2 2 4 20 3 0
FRAMRLY272 272 Affiliates 0 1 9 2 9 1 2 1 1 0 0 2
FRAMRLY272 BOC & Other Affiliates 21 19 23 17 11 22 20 8 15 16 15 14
FRAMRLY272 Nonaffiliates 3 1 21 0 0 1 0 3 0 3 1 1
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 1 0 0 0
DS0 272 Affiliates 0 1 2 1 9 1 0 2 0 1 1 1DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 12 34 6 15 12 9 18 29 14 47 27 46
DS1 272 Affiliates 12 7 22 8 16 9 20 4 6 8 4 6DS1BOC & Other Affiliates 0 1 0 0 0 0 0 0 0 0 0 1
DS1 Nonaffiliates 130 122 111 100 123 91 107 130 97 130 118 110
DS3 272 Affiliates 0 5 3 4 2 2 1 0 1 2 0 0DS3BOC & Other Affiliates 0 0 1 1 1 0 0 1 1 0 0 1
DS3 Nonaffiliates 3 3 2 3 0 1 3 9 7 5 1 5
Montana ResultsFG_D272 272 Affiliates N/A N/A 100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 90.00%71.43%100.00%90.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A 0.00%0.00%0.00%0.00%0.00%0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%0.00%100.00%100.00%N/A N/A 100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 92.86%
FRAMRLY272 Nonaffiliates 33.33%100.00%95.24%N/A N/A 100.00%N/A 100.00%N/A 100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%-4.76%N/A N/A 0.00%N/A 0.00%N/A N/A N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.81 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 7.14%
Parity - Nonaffiliates / BOC & Other Affiliates 0.04 -1.26 -1.67 N/A N/A -1.24 N/A -1.70 N/A -1.37 -1.16 -1.16
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%N/A 100.00%N/A 100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 91.67%58.82%100.00%100.00%100.00%100.00%88.89%100.00%85.71%95.74%92.59%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A -41.18%0.00%0.00%0.00%0.00%N/A 0.00%N/A -4.26%-7.41%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A -0.69 N/A N/A N/A N/A N/A N/A N/A -1.10 -1.06 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 91.67%100.00%95.45%100.00%93.75%77.78%85.00%100.00%100.00%87.50%100.00%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%DS1 Nonaffiliates 92.31%80.33%90.99%86.00%90.24%93.41%86.92%90.77%87.63%92.31%93.22%87.27%
Difference - Nonaffiliates less 272 Affiliates 0.64%-19.67%-4.46%-14.00%-3.51%15.63%1.92%-9.23%-12.37%4.81%-6.78%-12.73%
Parity - Nonaffiliates / 272 Affiliates -1.05 -0.22 -0.64 -0.34 -0.81 -1.65 -1.13 -0.76 -0.53 -1.24 -0.83 -0.51Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -12.73%Parity - Nonaffiliates / BOC & Other Affiliates N/A -0.87 N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.94
DS3 272 Affiliates N/A 100.00%100.00%25.00%100.00%100.00%100.00%N/A 100.00%0.00%N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%DS3 Nonaffiliates 100.00%66.67%100.00%100.00%N/A 0.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A -33.33%0.00%75.00%N/A -100.00%0.00%N/A 0.00%100.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -0.46 N/A -2.38 N/A -0.37 N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 75 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Montana VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Montana ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
5 8 1 1 1 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
7 14 6 6 5 33 10 1 8 4 4 10
0 0 1 0 0 0 0 1 0 0 0 0
6 9 11 9 13 9 3 5 3 20 4 13
0 1 2 0 0 0 2 1 2 0 1 0
0 0 1 0 0 0 0 0 0 0 0 0000000000000
0 0 0 1 1 1 0 0 0 0 0 0
1 0 1 0 1 0 2 1 0 0 0 2000000000000
27 60 20 9 5 29 45 38 35 24 14 33
10 23 9 16 6 14 5 11 15 5 4 9000000000000
85 239 85 102 116 181 100 118 149 87 93 121
0 0 1 2 1 0 0 0 2 2 0 0000000400002
6 15 2 6 11 8 17 11 6 9 2 4
100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%66.67%100.00%100.00%93.94%100.00%100.00%100.00%75.00%75.00%70.00%
0.00%0.00%-33.33%0.00%0.00%N/A N/A N/A N/A N/A N/A N/AN/A N/A -0.83 N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A N/A N/A N/A 100.00%N/A N/A N/A N/A83.33%77.78%90.91%88.89%92.31%77.78%100.00%100.00%100.00%85.00%75.00%76.92%
N/A 100.00%100.00%N/A N/A N/A 100.00%100.00%100.00%N/A 100.00%N/A
N/A N/A 0.00%N/A N/A N/A N/A 0.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A 22.22%9.09%N/A N/A N/A 0.00%0.00%0.00%N/A 25.00%N/A
N/A -1.31 -1.25 N/A N/A N/A N/A N/A N/A N/A -1.31 N/A
N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 0.00%100.00%0.00%N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%N/A 100.00%N/A 100.00%N/A 0.00%100.00%N/A N/A N/A 50.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%95.56%100.00%88.57%100.00%100.00%100.00%
0.00%N/A 0.00%N/A 0.00%N/A 95.56%0.00%N/A N/A N/A 50.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.83N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%85.71%80.00%100.00%100.00%100.00%100.00%88.89%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A97.65%98.74%88.24%82.35%91.38%95.03%90.00%94.07%95.97%86.21%83.87%87.60%
-2.35%-1.26%-11.76%-17.65%-8.62%9.32%10.00%-5.93%-4.03%-13.79%-16.13%-1.29%
-0.90 -0.87 -0.38 0.22 -0.66 -1.48 -1.33 -0.59 -0.62 -0.55 -0.57 -1.02N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%100.00%100.00%N/A N/A N/A 100.00%50.00%N/A N/AN/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A 50.00%100.00%80.00%100.00%83.33%90.91%100.00%88.24%100.00%83.33%88.89%100.00%100.00%
N/A N/A 0.00%-16.67%-9.09%N/A N/A N/A -16.67%38.89%N/A N/A
N/A N/A N/A -0.88 -1.10 N/A N/A N/A -0.88 -1.60 N/A N/A
N/A N/A N/A N/A N/A N/A -11.76%N/A N/A N/A N/A 50.00%N/A N/A N/A N/A N/A N/A -0.73 N/A N/A N/A N/A -1.70
Page 76 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Montana VolumesFG_D272 272 Affiliates 0 0 10 0 2 1 3 1 3 1 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 10 7 10 11 6 5 4 4 6 20 3 7
FRAMRLY272 272 Affiliates 0 1 3 1 4 0 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 8 4 1 6 0 0 0
FRAMRLY272 Nonaffiliates 0 0 16 0 0 1 0 0 1 0 0 0
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 1 1 0 0 0
DS0 272 Affiliates 0 1 2 1 2 1 0 0 0 1 0 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 14 34 6 5 8 5 15 3 5 16 20 16
DS1 272 Affiliates 12 7 23 7 15 7 17 3 5 9 2 5DS1BOC & Other Affiliates 0 1 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 143 125 117 64 56 59 75 63 63 71 49 69
DS3 272 Affiliates 1 4 1 1 2 2 0 0 1 2 0 0DS3BOC & Other Affiliates 0 0 0 1 0 0 0 0 0 0 0 1
DS3 Nonaffiliates 5 3 3 3 2 0 4 7 5 5 3 4
Montana ResultsFG_D272 272 Affiliates N/A N/A 23.20 N/A 26.00 18.00 17.30 10.00 14.00 18.00 N/A 20.00
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 22.00 29.40 20.60 21.60 15.10 15.60 19.20 17.00 18.80 21.00 18.30 36.29
Difference - Nonaffiliates less 272 Affiliates N/A N/A -2.60 N/A -10.90 -2.40 1.90 7.00 4.80 3.00 N/A 16.29Parity - Nonaffiliates / 272 Affiliates N/A N/A -5.48 N/A N/A N/A -0.07 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 5.00 7.60 10.00 7.50 N/A N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A 11.00 N/A N/A 22.00 N/A N/A 10.00 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A 3.40 N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -0.15 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A -0.05 N/A N/A -1.16 N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A 5.00 41.00 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A 9.00 9.00 4.00 8.00 3.00 N/A N/A N/A 3.00 N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 12.00 17.90 7.80 5.00 6.50 6.00 4.20 4.30 6.40 6.80 7.50 6.44
Difference - Nonaffiliates less 272 Affiliates N/A 8.90 -1.20 1.00 -1.50 3.00 N/A N/A N/A 3.80 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 9.60 8.00 16.70 7.00 10.60 12.10 12.70 9.30 12.00 9.30 7.50 12.40DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates15.00 15.80 13.60 10.50 10.60 7.90 9.00 9.00 9.10 12.10 7.20 10.65
Difference - Nonaffiliates less 272 Affiliates 5.40 7.80 -3.10 3.50 0.00 -4.20 -3.70 -0.30 -2.90 2.80 -0.30 -1.75
Parity - Nonaffiliates / 272 Affiliates 0.75 0.88 -2.16 -0.27 -1.02 -2.07 -1.78 -1.57 -2.38 -0.41 -1.09 -1.49Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 5.00 17.70 17.00 18.00 9.00 3.50 N/A N/A 7.00 28.00 N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 45.00DS3Nonaffiliates14.20 43.00 10.30 8.30 14.50 N/A 9.00 10.00 8.80 17.40 9.30 24.00
Difference - Nonaffiliates less 272 Affiliates 9.20 25.30 -6.70 -9.70 5.50 N/A N/A N/A 1.80 -10.60 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -0.46 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -21.00Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 77 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Montana VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Montana ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
5 8 1 1 1 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
7 14 6 7 5 31 11 1 8 4 5 11
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 1 0 0 0 0 0 0 0 1 0 0000000000000
1 0 0 1 1 3 0 0 0 1 0 0
0 0 0 0 1 0 2 0 0 0 0 2000000000000
2 57 8 3 1 0 9 25 12 2 5 9
8 17 10 13 6 13 4 7 8 2 4 7000000000000
39 204 38 50 72 83 65 71 95 50 45 63
0 0 1 1 1 0 0 0 2 1 0 0000000000000
4 12 2 5 6 5 6 7 6 6 2 3
9.80 12.75 16.00 20.00 11.00 N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
23.71 15.36 25.00 22.14 20.20 22.29 17.73 20.00 17.50 17.50 25.40 20.09
13.91 2.61 9.00 2.14 9.20 N/A N/A N/A N/A N/A N/A N/A0.88 -0.09 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 9.00 N/A N/A N/A N/A N/A N/A N/A 74.00 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
61.00 N/A N/A 190.00 45.00 53.00 N/A N/A N/A 196.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 122.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A 2.00 N/A 18.00 N/A N/A N/A N/A 8.50N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.00 5.04 3.13 4.67 4.00 N/A 13.78 10.68 10.33 13.50 6.80 12.22
N/A N/A N/A N/A 2.00 N/A -4.22 N/A N/A N/A N/A 3.72
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.57N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.00 9.41 7.20 8.46 5.83 9.23 9.00 7.57 5.50 8.50 8.50 8.43N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A11.33 7.39 13.00 11.38 10.63 15.35 10.57 13.51 11.53 10.50 10.07 9.38
2.33 -2.02 5.80 2.92 4.80 6.12 1.57 5.94 6.03 2.00 1.57 0.95
-0.33 -1.89 -0.02 -0.25 -0.24 0.35 0.39 -0.27 0.37 -0.25 -0.16 -0.03N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 18.00 26.00 12.00 N/A N/A N/A 9.00 11.00 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A6.25 30.00 7.50 16.60 38.00 13.20 22.67 12.00 26.67 51.00 8.00 10.33
N/A N/A -10.50 -9.40 26.00 N/A N/A N/A 17.67 40.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 78 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Montana VolumesFG_D272 272 Affiliates 2 1 0 0 1 0 1 1 0 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 1 0 3 2 1 2 4 1 2 2 1
FRAMRLY272 272 Affiliates 3 3 0 0 3 0 1 3 4 0 1 3
FRAMRLY272 BOC & Other Affiliates 4 3 5 9 6 7 4 15 7 3 3 5
FRAMRLY272 Nonaffiliates 3 1 1 3 2 2 1 3 2 2 1 1
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 1 0 0 1 0 0
DS0 272 Affiliates 0 3 0 0 0 1 3 1 0 0 0 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 28 17 24 31 12 21 25 34 24 15 34 33
DS1 272 Affiliates 1 3 4 7 11 6 14 3 7 6 1 4DS1BOC & Other Affiliates 5 7 9 13 10 13 30 18 7 16 5 13
DS1 Nonaffiliates 60 57 75 78 109 89 119 118 93 95 73 81
DS3 272 Affiliates 0 0 0 0 0 0 1 0 0 1 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 1 0 0
DS3 Nonaffiliates 2 0 1 1 1 0 1 0 0 1 0 1
Montana ResultsFG_D272 272 Affiliates 100.00%100.00%N/A N/A 100.00%N/A 100.00%100.00%N/A N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%N/A N/A 0.00%N/A 0.00%0.00%N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%N/A N/A 100.00%N/A 100.00%100.00%100.00%N/A 100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%33.33%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%N/A N/A 0.00%N/A 0.00%-66.67%0.00%N/A 0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -0.20 N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.46 N/A N/A N/A -1.33 -1.66 -1.94 0.01 N/A N/A -1.37 -1.28
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A 66.67%N/A N/A N/A 100.00%0.00%100.00%N/A N/A N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 67.86%100.00%87.50%77.42%100.00%85.71%84.00%76.47%75.00%93.33%64.71%84.85%
Difference - Nonaffiliates less 272 Affiliates N/A 33.33%N/A N/A N/A -14.29%84.00%-23.53%N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.686418832N/A N/A N/A -0.975649549N/A -0.858899434N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%100.00%75.00%100.00%90.91%83.33%78.57%100.00%85.71%100.00%100.00%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates86.67%89.47%86.67%78.21%82.57%77.53%77.31%68.64%90.32%87.37%73.97%67.90%
Difference - Nonaffiliates less 272 Affiliates -13.33%-10.53%11.67%-21.79%-8.34%-5.80%-1.26%-31.36%4.61%-12.63%-26.03%-32.10%
Parity - Nonaffiliates / 272 Affiliates -0.95 -0.80 -1.32 -0.15 -0.63 -0.87 -0.98 -0.38 -1.20 -0.52 -0.82 -0.22Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.22 -1.16 -0.98 -0.31 -1.12 -1.67 -1.05 0.48 -0.57 -1.35 -0.23 0.14
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%N/A 100.00%100.00%100.00%N/A 0.00%N/A N/A 100.00%N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A -100.00%N/A N/A 0.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.59 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 79 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Montana VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Montana ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 0 1 4 1 0 0 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 1 2 1 0 1 3 3 0 1 1 0
6 0 0 1 0 0 0 2 1 0 0 0
2 3 4 5 2 6 4 8 8 12 1 1
2 0 1 4 2 1 1 1 0 2 3 1
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 1 0 1 0 0 0 0 0 0 0 0
0 0 1 0 1 0 1 0 1 0 0 0000000000000
25 6 13 81 19 36 41 31 37 41 15 32
6 5 3 17 7 12 12 7 7 12 15 10664910127771364
104 56 72 135 70 71 81 77 65 92 56 83
0 0 0 0 0 0 0 0 1 0 0 0000000000100
6 1 0 4 2 4 1 5 2 2 0 0
N/A N/A N/A N/A 100.00%100.00%100.00%N/A N/A 100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%100.00%N/A
N/A N/A N/A N/A N/A 0.00%0.00%N/A N/A 0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%N/A N/A 100.00%N/A N/A N/A 50.00%100.00%N/A N/A N/AN/A N/A N/A N/A 100.00%83.33%75.00%62.50%87.50%83.33%100.00%100.00%
100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%66.67%100.00%
0.00%N/A N/A 0.00%N/A N/A N/A 50.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A -1.50 N/A N/A N/A N/AN/A N/A N/A N/A 0.00%16.67%25.00%37.50%N/A 16.67%-33.33%0.00%
N/A N/A -1.31 N/A N/A -1.25 -1.31 -1.44 N/A -1.36 -0.90 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A 100.00%N/A 100.00%N/A 100.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
88.00%83.33%100.00%91.36%68.42%75.00%80.49%67.74%89.19%82.93%60.00%90.63%
N/A N/A 0.00%N/A -31.58%N/A -19.51%N/A -10.81%N/A N/A N/A
N/A N/A N/A N/A -0.79552N/A -0.894396N/A -0.995758N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%80.00%100.00%82.35%57.14%91.67%58.33%57.14%85.71%75.00%73.33%80.00%N/A N/A N/A N/A 80.00%66.67%57.14%85.71%85.71%53.85%83.33%100.00%91.35%94.64%90.28%92.59%77.14%85.92%75.31%81.82%87.69%77.17%85.71%86.75%
-8.65%14.64%-9.72%10.24%20.00%-5.75%16.98%24.68%1.98%2.17%12.38%6.75%
-0.66 -1.48 -0.82 -1.63 -1.62 -0.75 -1.68 -1.77 -1.09 -1.10 -1.59 -1.31N/A N/A N/A N/A -2.86%19.25%18.17%-3.89%1.98%23.32%2.38%-13.25%-0.66 -0.82 -1.95 -1.63 -0.94 -1.80 -1.57 -0.93 -1.09 -1.96 -1.09 -0.65
N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A100.00%100.00%N/A 100.00%100.00%75.00%0.00%100.00%100.00%100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 80 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Montana VolumesFG_D272 272 Affiliates 2 1 0 0 1 0 1 1 0 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 1 0 3 2 1 2 4 1 2 2 1
FRAMRLY272 272 Affiliates 3 3 0 0 3 0 1 3 4 0 1 3
FRAMRLY272 BOC & Other Affiliates 4 3 5 9 6 7 4 15 7 3 3 5
FRAMRLY272 Nonaffiliates 3 1 1 3 2 2 1 3 2 2 1 1
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 1 0 0 1 0 0
DS0 272 Affiliates 0 3 0 0 0 1 3 1 0 0 0 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 28 17 24 31 12 21 25 34 24 15 34 33
DS1 272 Affiliates 1 3 4 7 11 6 14 3 7 6 1 4DS1BOC & Other Affiliates 5 7 9 13 10 13 30 18 7 16 5 13
DS1 Nonaffiliates 60 57 75 78 109 89 119 118 93 95 73 81
DS3 272 Affiliates 0 0 0 0 0 0 1 0 0 1 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 1 0 0
DS3 Nonaffiliates 2 0 1 1 1 0 1 0 0 1 0 1
Montana ResultsFG_D272 272 Affiliates 0.02 0.03 N/A N/A 0.04 N/A 0.01 0.02 N/A N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.04 0.03 N/A 0.04 0.02 0.01 0.09 0.01 0.01 0.01 0.04 0.04
Difference - Nonaffiliates less 272 Affiliates 0.02 0.00 N/A N/A -0.02 N/A 0.08 -0.01 N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.05 0.05 N/A N/A 0.09 N/A 0.03 0.08 0.04 N/A 0.09 0.04FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.06 0.01 0.01 0.03 0.06 0.06 0.01 0.21 0.02 0.02 0.01 0.00
Difference - Nonaffiliates less 272 Affiliates 0.01 -0.04 N/A N/A -0.03 N/A -0.01 0.13 -0.02 N/A -0.08 -0.04Parity - Nonaffiliates / 272 Affiliates -0.30 -2.58 N/A N/A -1.41 N/A N/A 0.02 -1.33 N/A N/A -2.10Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.35 -1.33 -1.85 -2.19 -1.11 -1.56 -2.17 -0.26 -1.68 -1.55 -2.47 -1.96
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A 0.02 N/A N/A 0.08 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A 0.09 N/A N/A N/A 0.04 2.95 0.04 N/A N/A N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.11 0.05 0.08 0.17 0.05 0.07 0.11 0.12 0.10 0.08 0.10 0.08
Difference - Nonaffiliates less 272 Affiliates N/A -0.05 N/A N/A N/A 0.04 -2.84 0.08 N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.48 N/A N/A N/A N/A -1.62 N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 0.08 0.05 0.08 0.11 0.10 0.09 0.10 0.10 0.08 0.04 0.00 0.07DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.09 0.08 0.11 0.12 0.11 0.11 0.12 0.17 0.08 0.09 0.13 0.15
Difference - Nonaffiliates less 272 Affiliates 0.01 0.03 0.03 0.01 0.02 0.02 0.02 0.07 0.00 0.05 0.12 0.08
Parity - Nonaffiliates / 272 Affiliates N/A -0.02 -1.02 -0.49 -0.73 -0.72 -0.81 -0.54 -1.08 0.12 N/A -0.23Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.17 -1.35 -0.58 -0.18 -1.46 -1.95 -1.22 0.75 -0.56 -1.41 -0.99 0.30
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A 0.11 N/A N/A 0.02 N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.12 N/A 0.09 0.09 0.01 N/A 8.17 N/A N/A 0.04 N/A 0.01
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 8.07 N/A N/A 0.02 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 81 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Montana VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Montana ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 0 1 4 1 0 0 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 1 2 1 0 1 3 3 0 1 1 0
6 0 0 1 0 0 0 2 1 0 0 0
2 3 4 5 2 6 4 8 8 12 1 1
2 0 1 4 2 1 1 1 0 2 3 1
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 1 0 1 0 0 0 0 0 0 0 0
0 0 1 0 1 0 1 0 1 0 0 0000000000000
25 6 13 81 19 36 41 31 37 41 15 32
6 5 3 17 7 12 12 7 7 12 15 10664910127771364
104 56 72 135 70 71 81 77 65 92 56 83
0 0 0 0 0 0 0 0 1 0 0 0000000000100
6 1 0 4 2 4 1 5 2 2 0 0
N/A N/A N/A N/A 0.08 0.04 0.06 N/A N/A 0.02 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.00 0.08 0.05 N/A 0.08 0.01 0.05 N/A 0.00 0.03 N/A
N/A N/A N/A N/A N/A 0.04 -0.04 N/A N/A -0.02 N/A N/AN/A N/A N/A N/A N/A -0.62 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.03 N/A N/A 0.12 N/A N/A N/A 0.09 0.00 N/A N/A N/AN/A N/A N/A N/A 0.01 0.12 0.12 0.27 0.09 0.13 0.03 0.10
0.04 N/A 0.03 0.04 0.02 0.01 0.00 0.02 N/A 0.08 0.13 0.01
0.01 N/A N/A -0.08 N/A N/A N/A -0.07 N/A N/A N/A N/A-0.76 N/A N/A N/A N/A N/A N/A -1.29 N/A N/A N/A N/AN/A N/A N/A N/A 0.01 -0.11 -0.12 -0.24 N/A -0.05 0.11 -0.10
N/A N/A -1.31 -1.56 -0.32 -1.53 -1.79 -1.32 N/A -1.25 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.08 N/A 0.01 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.04 N/A 0.03 N/A 0.13 N/A 0.02 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.09 0.10 0.04 0.09 0.19 0.10 0.12 0.21 0.11 0.13 0.16 0.10
N/A N/A 0.00 N/A 0.16 N/A -0.01 N/A 0.08 N/A N/A N/A
N/A N/A N/A N/A -3.26 N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.02 0.08 0.05 0.10 0.19 0.09 0.17 0.18 0.09 0.10 0.11 0.11N/A N/A N/A N/A 0.10 0.26 0.20 0.06 0.09 0.14 0.10 0.050.07 0.08 0.09 0.08 0.15 0.11 0.13 0.13 0.14 0.14 0.09 0.11
0.06 -0.01 0.05 -0.01 -0.04 0.03 -0.05 -0.04 0.05 0.04 -0.03 0.00
0.75 -1.13 -0.53 -1.44 -1.47 -0.44 -1.64 -1.55 -1.17 -0.46 -1.63 -1.02N/A N/A N/A N/A 0.05 -0.14 -0.07 0.07 0.05 -0.01 -0.01 0.06-0.64 -1.31 -1.83 -1.88 -0.51 -1.89 -1.80 -0.66 -1.16 -1.13 -1.23 0.09
N/A N/A N/A N/A N/A N/A N/A N/A 0.03 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A 0.04 N/A N/A0.04 0.02 N/A 0.06 0.09 0.11 0.19 0.08 0.06 0.02 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A 0.03 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.02 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 82 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Montana VolumesFG_D272 272 Affiliates 49 54 52 50 51 52 55 56 59 60 60 61
FG_D272 BOC & Other Affiliates 25 25 25 25 24 24 24 0 0 0 0 0
FG_D272 Nonaffiliates 3779 3651 3441 3315 4211 4279 4254 4025 4020 3952 3944 3861
FRAMRLY272 272 Affiliates 29 34 47 61 78 79 91 92 95 94 83 82
FRAMRLY272 BOC & Other Affiliates 203 203 203 203 203 201 200 198 196 193 197 199
FRAMRLY272 Nonaffiliates 313 306 306 306 273 193 171 165 168 171 165 157
OCN_272 272 Affiliates 0 0 0 0 0 1 5 5 5 5 5 5OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 96 96 96 96 96 96 99 99 100 100 100 100
DS0 272 Affiliates 16 16 18 18 20 28 27 22 22 21 20 21DS0BOC & Other Affiliates 13 13 13 13 13 13 13 26 26 25 25 25
DS0 Nonaffiliates 2101 2095 2066 2013 1992 1862 1767 1819 1794 1787 1758 1766
DS1 272 Affiliates 212 227 233 238 247 261 275 282 289 297 298 302DS1BOC & Other Affiliates 167 168 166 170 169 167 163 166 166 162 160 156
DS1 Nonaffiliates 5487 5500 5553 5544 5608 5531 5577 5404 5451 5484 5484 5500
DS3 272 Affiliates 17 22 24 28 30 34 34 34 35 36 35 35DS3BOC & Other Affiliates 10 10 9 9 9 9 9 9 9 9 9 9
DS3 Nonaffiliates 347 348 348 348 348 345 345 354 352 350 347 344
Montana ResultsFG_D272 272 Affiliates 4.08%1.85%0.00%0.00%1.96%0.00%1.82%1.79%0.00%0.00%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.11%0.03%0.00%0.09%0.05%0.02%0.05%0.10%0.02%0.05%0.05%0.03%
Difference - Nonaffiliates less 272 Affiliates -3.97%-1.82%0.00%0.09%-1.91%0.02%-1.77%-1.69%0.02%0.05%0.05%0.03%Parity - Nonaffiliates / 272 Affiliates -1.33 -1.23 N/A -1.02 -1.23 -1.07 -1.23 -1.22 -1.07 -1.04 -1.04 -1.07
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.03 -1.07 N/A -1.03 -1.05 -1.08 -1.05 N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 10.34%8.82%0.00%0.00%3.85%0.00%1.10%3.26%4.21%0.00%1.20%3.66%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.96%0.33%0.33%0.98%0.73%1.04%0.58%1.82%1.19%1.17%0.61%0.64%
Difference - Nonaffiliates less 272 Affiliates -9.38%-8.49%0.33%0.98%-3.12%1.04%-0.52%-1.44%-3.02%1.17%-0.59%-3.02%Parity - Nonaffiliates / 272 Affiliates -1.59 -1.61 -1.01 -0.78 -1.63 -0.64 -1.19 -1.31 -1.59 -0.57 -1.20 -1.59Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.30 -1.39 -1.56 -1.69 -1.71 -1.66 -1.49 -2.03 -1.61 -1.15 -1.35 -1.56
OCN_272 272 Affiliates N/A N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.00%0.00%0.00%0.00%1.01%0.00%0.00%1.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A 0.00%1.01%0.00%0.00%1.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -1.13 N/A N/A -1.13 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.00%18.75%0.00%0.00%0.00%3.57%11.11%4.55%0.00%0.00%0.00%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.33%0.81%1.16%1.54%0.60%1.13%1.41%1.87%1.34%0.84%1.93%1.87%
Difference - Nonaffiliates less 272 Affiliates 1.33%-17.94%1.16%1.54%0.60%-2.44%-9.70%-2.68%1.34%0.84%1.93%1.87%
Parity - Nonaffiliates / 272 Affiliates -0.94 -1.49 -0.94 -0.92 -0.98 -1.19 -1.43 -1.16 -0.91 -0.95 -0.89 -0.89Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.95 -0.98 -0.96 -0.94 -0.99 -0.96 -0.95 -0.86 -0.90 -0.94 -0.86 -0.86
DS1 272 Affiliates 0.47%1.32%1.72%2.94%4.45%2.30%5.09%1.06%2.42%2.02%0.34%1.32%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.09%1.04%1.35%1.41%1.94%1.61%2.13%2.18%1.71%1.73%1.33%1.47%
Difference - Nonaffiliates less 272 Affiliates 0.62%-0.28%-0.37%-1.53%-2.51%-0.69%-2.96%1.12%-0.71%-0.29%0.99%0.15%
Parity - Nonaffiliates / 272 Affiliates -0.81 -1.09 -1.10 -1.32 -1.44 -1.17 -1.51 -0.70 -1.18 -1.08 -0.63 -0.97Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.33 -1.47 -1.53 -1.70 -1.50 -1.68 -2.23 -1.82 -1.37 -1.80 -1.30 -1.71
DS3 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%2.94%0.00%0.00%2.78%0.00%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.58%0.00%0.29%0.29%0.29%0.00%0.29%0.00%0.00%0.29%0.00%0.29%
Difference - Nonaffiliates less 272 Affiliates 0.58%0.00%0.29%0.29%0.29%0.00%-2.65%0.00%0.00%-2.49%0.00%0.29%
Parity - Nonaffiliates / 272 Affiliates -1.02 N/A -1.07 -1.06 -1.05 N/A -1.32 N/A N/A -1.32 N/A -1.04
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.04 N/A -1.10 -1.10 -1.10 N/A -1.10 N/A N/A -1.38 N/A -1.10
Page 83 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthMontana
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Montana VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Montana ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
70 76 77 78 79 79 79 79 79 79 79 79
0 0 0 0 0 0 0 0 0 0 0 0
3786 3786 3738 3637 3509 3485 3364 3338 3339 3331 3298 3276
82 84 72 72 61 61 61 62 62 62 62 58
197 198 200 198 197 197 196 197 370 377 376 384
151 153 150 148 73 72 72 75 74 69 70 62
5 9 10 10 5 5 5 5 2 2 2 2000000001111
101 101 101 101 112 112 112 112 85 85 85 85
22 22 23 24 32 32 36 37 37 36 36 3825251111116666
1746 1736 1732 1706 1281 1253 1261 1257 1187 1161 1153 1139
330 349 359 369 367 376 379 387 397 398 404 408158158767494969396343343341337
5513 5534 5506 5504 4268 4259 4274 4292 4313 4291 4272 4310
37 37 40 41 53 54 54 57 61 64 64 649943333311111111
347 351 343 346 306 304 301 303 300 300 300 300
0.00%0.00%0.00%0.00%1.27%5.06%1.27%0.00%0.00%1.27%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.08%0.03%0.05%0.03%0.00%0.03%0.09%0.09%0.00%0.03%0.03%0.00%
0.08%0.03%0.05%0.03%-1.27%-5.03%-1.18%0.09%0.00%-1.24%0.03%0.00%-1.02 -1.07 -1.04 -1.07 -1.23 -1.47 -1.22 -1.01 N/A -1.23 -1.06 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.32%0.00%0.00%1.39%0.00%0.00%0.00%3.23%1.61%0.00%0.00%0.00%N/A N/A N/A N/A 1.02%3.05%2.04%4.06%2.16%3.18%0.27%0.26%
1.32%0.00%0.67%2.70%2.74%1.39%1.39%1.33%0.00%2.90%4.29%1.61%
-6.00%0.00%0.67%1.31%2.74%1.39%1.39%-1.90%-1.61%2.90%4.29%1.61%-1.84 N/A -0.78 -0.71 -0.31 -0.63 -0.63 -1.38 -1.45 -0.28 -0.06 -0.60N/A N/A N/A N/A 1.72%-1.66%-0.65%-2.73%-2.16%-0.28%4.02%1.35%
-0.89 -1.58 -1.54 -0.95 -0.42 -1.43 -1.20 -1.62 -1.71 -1.08 0.50 -0.33
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A 0.00%0.00%0.00%0.00%
0.00%0.99%0.00%0.99%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.99%0.00%0.99%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A -1.08 N/A -1.07 N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A 0.00%0.00%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%4.35%0.00%3.13%0.00%2.78%0.00%2.70%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
1.43%0.35%0.75%4.75%1.48%2.87%3.25%2.47%3.12%3.53%1.30%2.81%
1.43%0.35%-3.60%4.75%-1.65%2.87%0.47%2.47%0.42%3.53%1.30%2.81%
-0.91 -1.00 -1.23 -0.72 -1.14 -0.76 -1.00 -0.76 -1.00 -0.69 -0.86 -0.73N/A N/A N/A N/A 1.48%2.87%3.25%2.47%3.12%3.53%1.30%2.81%
-0.90 -1.00 -1.02 -0.99 -1.01 -1.00 -1.00 -1.01 -0.95 -0.94 -0.99 -0.95
1.82%1.43%0.84%4.61%1.91%3.19%3.17%1.81%1.76%3.02%3.71%2.45%N/A N/A N/A N/A 10.64%12.50%7.53%7.29%2.04%3.79%1.76%1.19%1.89%1.01%1.31%2.45%1.64%1.67%1.90%1.79%1.51%2.14%1.31%1.93%
0.07%-0.42%0.47%-2.16%-0.27%-1.52%-1.27%-0.02%-0.25%-0.88%-2.40%-0.52%
-1.00 -1.15 -0.83 -1.44 -1.08 -1.37 -1.31 -1.00 -1.09 -1.23 -1.57 -1.15N/A N/A N/A N/A -9.00%-10.83%-5.63%-5.50%-0.53%-1.65%-0.45%0.74%-1.29 -1.42 -1.36 -1.59 -1.65 -1.74 -1.47 -1.48 -1.16 -1.36 -1.14 -0.78
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%1.64%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%9.09%0.00%0.00%1.73%0.28%0.00%1.16%0.65%1.32%0.33%1.65%0.67%0.67%0.00%0.00%
1.73%0.28%0.00%1.16%0.65%1.32%0.33%1.65%-0.97%0.67%0.00%0.00%
-0.76 -1.04 N/A -0.82 -0.89 -0.74 -0.99 -0.67 -1.27 -0.80 N/A N/A
N/A N/A N/A N/A 0.65%1.32%0.33%1.65%0.67%-8.42%0.00%0.00%-0.96 -1.10 N/A -1.04 -1.07 -1.04 -1.12 -1.02 -1.05 -1.48 N/A N/A
Page 84 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
North Dakota VolumesSIMPLE_AGG 272 Affiliates 1436 2111 1401 1223 1321 1545 626 363 371 462 235 333
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 966 575 774 702 485 484 451 162 147 271 171 154
North Dakota Results
SIMPLE_AGG 272 Affiliates 98.19%100.00%99.93%99.92%100.00%100.00%100.00%99.72%100.00%100.00%99.15%100.00%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 97.72%100.00%99.61%100.00%99.79%100.00%100.00%100.00%100.00%99.63%100.00%100.00%Difference - Nonaffiliates less 272 Affiliates -0.47%0.00%-0.32%0.08%-0.21%0.00%0.00%0.28%0.00%-0.37%0.85%0.00%
Parity - Nonaffiliates / 272 Affiliates -0.77 N/A -0.29 -1.16 -0.58 N/A N/A -1.28 N/A -0.55 -1.46 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
North Dakota Volumes
COMPLEXBUS272 Affiliates 1 0 25 0 0 2 0 0 0 0 0 0COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 1 0 0 12 0 0 0 0 1 0 0 0
North Dakota ResultsCOMPLEXBUS272 Affiliates 100.00%N/A 100.00%N/A N/A 100.00%N/A N/A N/A N/A N/A N/A
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%N/A N/A 100.00%N/A N/A N/A N/A 100.00%N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 85 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
North Dakota VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
North Dakota Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
North Dakota Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
North Dakota ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
161 214 197 117 85 163 169 117 75 56 75 181
0 0 0 0 0 0 0 0 0 0 0 0
111 107 133 180 82 153 99 96 229 261 137 155
100.00%99.07%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
98.20%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%-1.80%0.93%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
-0.15 -1.50 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0 14 0 0 0 0 0 0 1 0 0 1000000000000
0 1 1 0 9 0 0 73 0 3 0 1
N/A 100.00%N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%N/A 100.00%N/A N/A 100.00%N/A 100.00%N/A 100.00%
N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 86 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
North Dakota VolumesFG_D272 272 Affiliates 0 0 0 0 1 1 2 0 1 0 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 8 20 8 11 7 3 7 5 7 9 6
FRAMRLY272 272 Affiliates 2 2 6 3 2 1 4 1 6 5 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 2 0 0 0 0 0
FRAMRLY272 Nonaffiliates 3 18 6 13 6 2 16 12 9 8 7 11
OCN_272 272 Affiliates 0 0 0 0 1 0 0 0 1 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 1 1 0 0 0 1 0 0 1 1 0
DS0 272 Affiliates 4 2 0 1 3 1 0 2 1 2 0 1DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 54 54 56 52 28 52 57 35 26 47 30 34
DS1 272 Affiliates 11 15 12 6 2 5 7 6 15 4 6 5DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 14 0
DS1 Nonaffiliates 120 88 171 183 98 104 139 160 117 106 76 96
DS3 272 Affiliates 0 0 0 0 0 0 0 0 2 0 0 1DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 1 5 0 1 1 2 3 2 10 1 3 0
North Dakota ResultsFG_D272 272 Affiliates N/A N/A N/A N/A 100.00%100.00%100.00%N/A 100.00%N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%87.50%100.00%100.00%100.00%100.00%100.00%100.00%100.00%83.33%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A 0.00%0.00%0.00%N/A 0.00%N/A N/A -16.67%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.03
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 50.00%50.00%83.33%100.00%50.00%100.00%75.00%0.00%66.67%100.00%N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 33.33%88.89%100.00%92.31%66.67%100.00%100.00%91.67%66.67%87.50%85.71%90.91%
Difference - Nonaffiliates less 272 Affiliates -16.67%38.89%16.67%-7.69%16.67%0.00%25.00%91.67%0.00%-12.50%N/A N/AParity - Nonaffiliates / 272 Affiliates -0.94 -1.63 -1.47 -0.95 -1.25 N/A -1.63 N/A -1.00 -0.72 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 100.00%N/A N/A N/A 100.00%N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%100.00%100.00%N/A N/A N/A 0.00%N/A N/A 100.00%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 98.15%100.00%92.86%98.08%100.00%96.15%100.00%100.00%100.00%93.62%93.33%100.00%
Difference - Nonaffiliates less 272 Affiliates -1.85%0.00%N/A -1.92%0.00%-3.85%N/A 0.00%0.00%-6.38%N/A 0.00%
Parity - Nonaffiliates / 272 Affiliates -1.10 N/A N/A -1.18 N/A -1.10 N/A N/A N/A -0.98 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 81.82%100.00%75.00%83.33%0.00%80.00%85.71%83.33%100.00%100.00%100.00%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates96.67%96.59%96.49%96.17%100.00%98.08%94.96%95.63%97.44%97.17%94.74%94.79%
Difference - Nonaffiliates less 272 Affiliates 14.85%-3.41%21.49%12.84%100.00%18.08%9.25%12.30%-2.56%-2.83%-5.26%-5.21%
Parity - Nonaffiliates / 272 Affiliates -1.74 -0.69 -1.83 -1.42 N/A -1.60 -1.41 -1.40 -0.77 -0.99 -0.81 -0.85Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.56 N/A
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%90.00%100.00%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -10.00%N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -0.98 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 87 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
North Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
North Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 0 0 0 2 0 0 0 2 0
0 0 0 0 0 0 0 0 0 0 0 0
13 7 14 6 8 9 7 6 7 9 7 12
1 0 0 0 1 1 0 3 6 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
5 7 54 57 10 7 22 10 9 9 9 5
0 0 0 0 0 0 0 0 0 1 0 0000000000000
0 0 0 1 1 0 4 0 6 1 0 0
0 7 2 4 2 8 1 2 7 5 4 2000000000000
31 23 22 25 58 58 34 52 64 35 16 32
17 11 10 7 4 9 2 6 10 5 11 7000000000000
128 109 138 106 82 88 94 109 99 125 105 105
2 1 0 0 0 0 0 0 1 0 0 0200000000000
2 5 5 3 4 4 3 3 5 1 3 1
N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A 100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%85.71%100.00%100.00%100.00%100.00%91.67%
N/A N/A N/A N/A N/A N/A -14.29%N/A N/A N/A 0.00%N/AN/A N/A N/A N/A N/A N/A -0.91 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%N/A N/A N/A 100.00%100.00%N/A 100.00%100.00%100.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%100.00%77.78%96.49%90.00%100.00%95.45%80.00%100.00%100.00%77.78%60.00%
0.00%N/A N/A N/A -10.00%0.00%N/A -20.00%0.00%0.00%N/A N/AN/A N/A N/A N/A -1.09 N/A N/A -0.65 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 100.00%100.00%N/A 50.00%N/A 33.33%100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%100.00%100.00%0.00%100.00%85.71%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%96.00%100.00%98.28%100.00%100.00%96.88%91.43%100.00%96.88%
N/A 0.00%0.00%-4.00%0.00%-1.72%100.00%0.00%11.17%-8.57%0.00%-3.12%
N/A N/A N/A -1.01 N/A -1.03 N/A N/A -1.49 -0.74 N/A -1.12N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
82.35%100.00%100.00%100.00%100.00%88.89%100.00%83.33%90.00%80.00%90.91%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A94.53%97.25%98.55%95.28%98.78%93.18%94.68%89.91%85.86%88.80%89.52%93.33%
12.18%-2.75%-1.45%-4.72%-1.22%4.29%-5.32%6.58%-4.14%8.80%-1.39%-6.67%
-1.75 -0.83 -0.98 -0.80 -1.14 -1.24 -0.98 -1.26 -0.86 -1.29 -1.01 -0.70N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%0.00%N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 88 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
North Dakota VolumesFG_D272 272 Affiliates 2 2 4 3 1 3 0 0 6 2 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 9 2 9 6 3 11 2 3 2 0 2 1
FRAMRLY272 272 Affiliates 2 3 7 2 3 1 4 7 2 2 0 0
FRAMRLY272 BOC & Other Affiliates 2 2 10 10 4 9 8 2 9 2 0 1
FRAMRLY272 Nonaffiliates 1 1 7 0 2 0 1 3 0 0 2 3
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 0 0 0 0 0 0 0 0 1 0 0
DS0 272 Affiliates 2 1 1 0 0 1 0 2 1 1 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 24 19 39 26 22 14 34 21 10 14 20 7
DS1 272 Affiliates 20 8 17 5 16 8 1 15 22 16 7 8DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 100 75 85 149 100 156 107 136 82 62 81 73
DS3 272 Affiliates 0 1 0 0 0 0 1 0 1 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 0 2 8 13 2 3 2 6 5 9 2 5
North Dakota ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%88.89%100.00%100.00%45.45%100.00%100.00%100.00%N/A 100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%-11.11%0.00%0.00%-54.55%N/A N/A 0.00%N/A N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.80 N/A N/A -0.05 N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%100.00%100.00%66.67%100.00%75.00%100.00%100.00%100.00%N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
FRAMRLY272 Nonaffiliates 100.00%100.00%85.71%N/A 50.00%N/A 100.00%100.00%N/A N/A 100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%-14.29%N/A -16.67%N/A 25.00%0.00%N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -0.63 N/A -0.94 N/A -1.31 N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -0.51 N/A -0.40 N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%0.00%N/A N/A 100.00%N/A 100.00%100.00%100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 87.50%94.74%100.00%100.00%86.36%92.86%97.06%90.48%90.00%78.57%90.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -12.50%-5.26%100.00%N/A N/A -7.14%N/A -9.52%-10.00%-21.43%-10.00%N/A
Parity - Nonaffiliates / 272 Affiliates -0.87 -1.14 N/A N/A N/A -1.12 N/A -0.94 -1.09 -0.91 -1.04 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 90.00%100.00%88.24%100.00%43.75%87.50%100.00%100.00%95.45%93.75%71.43%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates88.00%92.00%96.47%91.95%88.00%96.15%92.52%91.18%90.24%80.65%92.59%89.04%
Difference - Nonaffiliates less 272 Affiliates -2.00%-8.00%8.23%-8.05%44.25%8.65%-7.48%-8.82%-5.21%-13.10%21.16%-10.96%
Parity - Nonaffiliates / 272 Affiliates -0.92 -0.59 -1.58 -0.73 -3.01 -1.36 -1.00 -0.27 -0.59 -0.25 -1.72 -0.46Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates N/A 100.00%N/A N/A N/A N/A 100.00%N/A 100.00%N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3NonaffiliatesN/A 100.00%62.50%69.23%100.00%100.00%50.00%83.33%100.00%100.00%50.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%N/A N/A N/A N/A -50.00%N/A 0.00%N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.80 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 89 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
North Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
North Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 2 0 0 0 0 0 0 0 0 0 1
0 0 0 0 0 0 0 0 0 0 0 0
4 2 8 8 3 2 2 3 1 0 1 2
0 0 0 0 0 0 0 0 3 0 0 0
2 2 2 2 2 4 2 3 5 1 1 2
2 2 13 36 1 2 0 3 0 2 2 0
0 0 0 0 0 0 0 0 0 0 2 0000000000000
0 0 0 1 1 4 1 3 0 4 0 0
0 0 6 6 0 2 3 0 4 1 1 0000000000000
6 15 3 6 17 22 17 24 30 39 26 8
4 17 10 4 11 18 1 3 17 9 19 9000000000000
65 63 89 102 100 70 78 126 102 93 74 100
0 0 0 0 0 0 0 0 0 3 0 0000000000000
2 2 3 2 5 7 13 10 7 10 7 7
100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%87.50%66.67%100.00%0.00%66.67%100.00%N/A 0.00%100.00%
0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A100.00%100.00%100.00%100.00%100.00%100.00%100.00%66.67%100.00%100.00%0.00%100.00%
100.00%100.00%100.00%97.22%100.00%100.00%N/A 100.00%N/A 100.00%100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A0.00%0.00%0.00%-2.78%0.00%0.00%N/A 33.33%N/A 0.00%100.00%N/A
N/A N/A N/A -1.13 N/A N/A N/A -1.53 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 100.00%0.00%25.00%100.00%33.33%N/A 0.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%100.00%N/A 100.00%66.67%N/A 100.00%100.00%100.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%95.45%82.35%100.00%96.67%92.31%80.77%75.00%
N/A N/A 0.00%0.00%N/A -4.55%15.68%N/A -3.33%-7.69%-19.23%N/A
N/A N/A N/A N/A N/A -1.09 -1.32 N/A -1.04 -1.04 -0.91 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%94.12%90.00%100.00%100.00%88.89%100.00%100.00%88.24%100.00%89.47%88.89%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A93.85%92.06%95.51%95.10%90.00%87.14%85.90%90.48%82.35%76.34%93.24%79.00%
-6.15%-2.06%5.51%-4.90%-10.00%-1.75%-14.10%-9.52%-5.89%-23.66%3.77%-9.89%
-0.87 -0.93 -1.33 -0.90 -0.36 -0.94 -0.93 -0.82 -0.69 0.07 -1.29 -0.63N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%85.71%40.00%85.71%71.43%
N/A N/A N/A N/A N/A N/A N/A N/A N/A -60.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.03 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 90 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
North Dakota VolumesFG_D272 272 Affiliates 2 2 4 3 1 3 0 0 6 2 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 9 2 9 6 3 11 2 3 2 0 2 2
FRAMRLY272 272 Affiliates 0 1 4 1 1 1 2 0 0 1 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 1 0 0 3 1 2 8 0 0 0
FRAMRLY272 Nonaffiliates 0 1 3 0 0 0 0 0 0 0 0 0
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 0 0 0 0 0 0 0 0 2 0 0
DS0 272 Affiliates 2 1 1 0 0 0 0 1 1 1 0 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 26 20 40 10 15 4 17 9 4 7 3 2
DS1 272 Affiliates 20 8 17 5 15 7 1 13 18 15 2 9DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 102 78 86 71 58 60 40 50 37 26 28 23
DS3 272 Affiliates 0 1 0 0 0 1 0 0 1 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 2 2 8 15 2 3 2 2 5 8 3 6
North Dakota ResultsFG_D272 272 Affiliates 17.00 19.00 21.00 10.60 13.00 16.60 N/A N/A 14.50 22.00 N/A 12.00
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 16.20 21.00 15.70 17.80 17.30 19.30 17.00 17.60 15.50 N/A 9.00 18.00
Difference - Nonaffiliates less 272 Affiliates -0.80 2.00 -5.30 7.20 4.30 2.70 N/A N/A 1.00 N/A N/A 6.00Parity - Nonaffiliates / 272 Affiliates N/A N/A -5.58 0.13 N/A -0.49 N/A N/A -0.71 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 14.00 9.50 9.00 9.00 6.00 9.50 N/A N/A 5.00 N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A 15.00 6.60 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A 1.00 -2.90 N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -2.75 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 12.00OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 7.00 N/A N/A N/A N/A N/A N/A N/A N/A 9.00 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 6.50 4.00 30.00 N/A N/A N/A N/A 6.00 7.00 4.00 N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 7.10 7.90 7.00 6.50 18.90 5.70 8.50 9.30 7.50 8.10 12.00 5.00
Difference - Nonaffiliates less 272 Affiliates 0.60 3.90 -23.00 N/A N/A N/A N/A 3.30 0.50 4.10 N/A N/A
Parity - Nonaffiliates / 272 Affiliates -0.30 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 10.30 10.10 11.90 10.40 10.40 13.70 9.00 5.30 10.70 9.80 11.50 10.22DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates11.30 10.80 9.50 10.70 13.60 11.40 11.50 9.70 9.70 10.10 9.40 11.65
Difference - Nonaffiliates less 272 Affiliates 1.00 0.70 -2.40 0.30 3.20 -2.30 2.50 4.40 -1.00 0.30 -2.10 1.43
Parity - Nonaffiliates / 272 Affiliates -0.76 -0.94 -1.89 -0.90 0.07 -1.63 N/A 0.44 -1.54 -0.95 -1.34 -0.28Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates N/A 17.00 N/A N/A N/A 9.00 N/A N/A 8.00 N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates21.50 53.50 17.60 15.40 9.00 9.00 30.50 8.00 10.00 9.20 11.60 14.50
Difference - Nonaffiliates less 272 Affiliates N/A 36.50 N/A N/A N/A 0.00 N/A N/A 2.00 N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 91 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
North Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
North Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 2 0 0 0 0 0 0 0 0 0 1
0 0 0 0 0 0 0 0 0 0 0 0
4 2 7 8 3 2 2 3 1 0 1 2
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 2 0000000000000
0 0 0 0 0 0 1 3 0 4 0 0
0 0 0 4 0 2 0 0 4 0 0 0000000000000
3 5 2 0 4 3 9 3 9 8 4 6
2 11 8 4 11 16 0 1 6 6 18 2000000000000
26 32 31 33 44 27 40 39 39 41 33 37
1 1 0 0 0 0 0 0 0 2 0 0000000000000
2 2 2 1 1 4 2 6 5 5 6 3
15.00 10.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A 19.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
14.00 12.50 21.57 16.88 12.67 18.00 26.00 19.00 15.00 N/A 31.00 23.00
-1.00 2.50 N/A N/A N/A N/A N/A N/A N/A N/A N/A 4.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 69.50 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A 7.00 71.33 N/A 23.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 5.00 N/A 7.00 N/A N/A 6.25 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
11.67 10.40 4.00 N/A 5.50 13.33 7.22 9.67 9.44 13.38 7.25 6.33
N/A N/A N/A N/A N/A 6.33 N/A N/A 3.19 N/A N/A N/A
N/A N/A N/A N/A N/A -0.63 N/A N/A -0.50 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
10.00 7.82 6.63 8.25 6.82 8.19 N/A 9.00 10.17 8.00 6.00 41.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A11.04 9.97 11.65 8.76 8.34 9.19 9.73 9.97 11.18 8.49 11.30 12.38
1.04 2.15 5.02 0.51 1.52 1.00 N/A 0.97 1.01 0.49 5.30 -28.62
-0.94 -0.32 0.04 -0.78 -0.35 -0.72 N/A N/A -1.12 -1.03 -0.05 -1.77N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
13.00 7.00 N/A N/A N/A N/A N/A N/A N/A 6.00 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A10.50 8.00 0.50 17.00 29.00 14.75 2.50 17.67 14.00 13.00 9.17 6.00
-2.50 1.00 N/A N/A N/A N/A N/A N/A N/A 7.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.29 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 92 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
North Dakota VolumesFG_D272 272 Affiliates 0 0 1 0 0 0 1 0 0 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 7 2 1 1 0 1 0 2 1 1 2 1
FRAMRLY272 272 Affiliates 1 0 0 0 0 0 3 0 1 0 1 0
FRAMRLY272 BOC & Other Affiliates 4 3 10 2 4 6 11 10 6 7 6 6
FRAMRLY272 Nonaffiliates 3 3 1 1 2 2 7 3 1 1 1 2
OCN_272 272 Affiliates 0 0 0 0 1 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 272 Affiliates 0 0 2 1 3 0 1 0 1 0 0 0DS0BOC & Other Affiliates 1 7 4 2 4 5 10 4 5 2 0 4
DS0 Nonaffiliates 16 26 14 15 17 12 31 14 32 22 20 18
DS1 272 Affiliates 1 0 2 0 6 6 5 2 7 2 3 3DS1BOC & Other Affiliates 2 3 3 4 2 3 6 1 5 4 3 2
DS1 Nonaffiliates 37 33 38 42 67 65 134 75 62 60 35 95
DS3 272 Affiliates 0 0 0 0 0 0 1 0 0 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 2 1 2 2 0 1 6 0 1 0 1 3
North Dakota ResultsFG_D272 272 Affiliates N/A N/A 100.00%N/A N/A N/A 100.00%N/A N/A N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%N/A 100.00%N/A 100.00%100.00%100.00%100.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%N/A N/A N/A N/A N/A 100.00%N/A 100.00%N/A 100.00%N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 33.33%33.33%100.00%100.00%100.00%100.00%100.00%100.00%0.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -66.67%N/A N/A N/A N/A N/A 0.00%N/A -100.00%N/A 0.00%N/AParity - Nonaffiliates / 272 Affiliates -0.59 N/A N/A N/A N/A N/A N/A N/A -0.59 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.48 -0.20 -1.29 N/A N/A N/A -1.77 N/A -0.04 N/A -1.25 -1.74
OCN_272 272 Affiliates N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 0.00%100.00%100.00%N/A 100.00%N/A 100.00%N/A N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%96.15%100.00%93.33%88.24%83.33%93.55%92.86%87.50%100.00%85.00%50.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 100.00%-6.67%-11.76%N/A -6.45%N/A -12.50%N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A -1.12 -0.81 N/A -1.07 N/A -0.98 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.43 N/A -1.04 -1.33 -1.54 -0.64 -1.92 -1.71 N/A N/A 0.09
DS1 272 Affiliates 100.00%N/A 50.00%N/A 100.00%83.33%100.00%100.00%71.43%50.00%66.67%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates91.89%87.88%94.74%92.86%85.07%72.31%92.54%80.00%80.65%80.00%91.43%53.68%
Difference - Nonaffiliates less 272 Affiliates -8.11%N/A 44.74%N/A -14.93%-11.02%-7.46%-20.00%9.22%30.00%24.76%-46.32%
Parity - Nonaffiliates / 272 Affiliates -1.03 N/A -1.75 N/A -0.45 -0.71 -0.76 -0.72 -1.31 -1.51 -1.53 -0.11Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.95 -0.78 -0.97 -0.84 -0.81 -1.12 -0.71 -0.88 -1.02 -0.48 -0.87 -1.06
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%100.00%100.00%100.00%N/A 100.00%100.00%N/A 100.00%N/A 100.00%33.33%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 93 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
North Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
North Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 0 0 0 0 0 0 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 1 1 0 0 0 0 2 2 1 1 1
1 0 1 0 0 1 1 2 1 0 0 1
1 1 4 5 3 5 7 4 4 4 2 5
1 4 2 1 6 1 4 5 2 0 4 2
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 1 0 0 0 0 0 0 0 2 03047116567574
10 17 22 18 27 32 24 26 17 14 27 11
6 5 4 3 6 3 5 9 6 1 2 10143342742321
29 31 34 57 56 86 63 85 58 30 39 67
0 0 1 0 0 0 0 1 0 0 0 0000001000110
0 2 1 0 0 1 0 2 1 0 0 3
N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%N/A N/A N/A N/A 100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%N/A 100.00%N/A N/A 100.00%100.00%100.00%100.00%N/A N/A 100.00%N/A N/A N/A N/A 100.00%80.00%85.71%75.00%100.00%75.00%100.00%100.00%
100.00%100.00%100.00%100.00%66.67%0.00%100.00%40.00%50.00%N/A 100.00%100.00%
0.00%N/A 0.00%N/A N/A -100.00%0.00%-60.00%-50.00%N/A N/A 0.00%N/A N/A N/A N/A N/A -0.59 N/A -0.29 -0.80 N/A N/A N/AN/A N/A N/A N/A -33.33%-80.00%14.29%-35.00%-50.00%N/A 0.00%0.00%
N/A N/A N/A -1.28 -0.48 -0.38 -1.40 -0.48 -0.40 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A 50.00%N/AN/A N/A N/A N/A 72.73%83.33%80.00%66.67%85.71%100.00%100.00%100.00%
100.00%88.24%90.91%100.00%85.19%53.13%91.67%80.77%82.35%78.57%81.48%72.73%
N/A N/A -9.09%N/A N/A N/A N/A N/A N/A N/A 31.48%N/A
N/A N/A -1.05 N/A N/A N/A N/A N/A N/A N/A -1.52 N/AN/A N/A N/A N/A 12.46%-30.20%11.67%14.10%-3.36%-21.43%-18.52%-27.27%
-2.31 N/A -1.92 -2.58 -1.48 -0.20 -1.36 -1.40 -0.99 -0.42 -0.30 -0.40
83.33%100.00%100.00%0.00%83.33%100.00%80.00%66.67%83.33%100.00%50.00%80.00%N/A N/A N/A N/A 75.00%50.00%71.43%50.00%100.00%100.00%100.00%100.00%86.21%77.42%82.35%89.47%78.57%52.33%74.60%58.82%75.86%70.00%82.05%86.57%
2.88%-22.58%-17.65%89.47%-4.76%-47.67%-5.40%-7.85%-7.47%-30.00%32.05%6.57%
-1.10 -0.33 -0.55 N/A -0.92 -0.09 -0.91 -0.76 -0.83 -0.80 -1.54 -1.29N/A N/A N/A N/A 3.57%2.33%3.17%8.82%-24.14%-30.00%-17.95%-13.43%-0.97 -1.63 -0.65 -2.22 -1.10 -1.04 -1.11 -1.21 -0.66 -0.41 -0.76 -0.95
N/A N/A 100.00%N/A N/A N/A N/A 100.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A 100.00%N/A N/A N/A 100.00%100.00%N/AN/A 50.00%100.00%N/A N/A 100.00%N/A 100.00%100.00%N/A N/A 100.00%
N/A N/A 0.00%N/A N/A N/A N/A 0.00%N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 94 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
North Dakota VolumesFG_D272 272 Affiliates 0 0 1 0 0 0 1 0 0 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 7 2 1 1 0 1 0 2 1 1 2 1
FRAMRLY272 272 Affiliates 1 0 0 0 0 0 3 0 1 0 1 0
FRAMRLY272 BOC & Other Affiliates 4 3 10 2 4 6 11 10 6 7 6 6
FRAMRLY272 Nonaffiliates 3 3 1 1 2 2 7 3 1 1 1 2
OCN_272 272 Affiliates 0 0 0 0 1 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 272 Affiliates 0 0 2 1 3 0 1 0 1 0 0 0DS0BOC & Other Affiliates 1 7 4 2 4 5 10 4 5 2 0 4
DS0 Nonaffiliates 16 26 14 15 17 12 31 14 32 22 20 18
DS1 272 Affiliates 1 0 2 0 6 6 5 2 7 2 3 3DS1BOC & Other Affiliates 2 3 3 4 2 3 6 1 5 4 3 2
DS1 Nonaffiliates 37 33 38 42 67 65 134 75 62 60 35 95
DS3 272 Affiliates 0 0 0 0 0 0 1 0 0 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 2 1 2 2 0 1 6 0 1 0 1 3
North Dakota ResultsFG_D272 272 Affiliates N/A N/A 0.03 N/A N/A N/A 0.08 N/A N/A N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.04 0.05 0.05 0.02 N/A 0.01 N/A 0.01 0.04 0.03 0.02 0.23
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.01 N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.01 N/A N/A N/A N/A N/A 0.03 N/A 0.03 N/A 0.08 N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.22 0.18 0.03 0.11 0.06 0.10 0.10 0.07 0.29 0.06 0.04 0.01
Difference - Nonaffiliates less 272 Affiliates 0.21 N/A N/A N/A N/A N/A 0.07 N/A 0.26 N/A -0.04 N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A 0.32 N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.17 -0.47 -1.35 1.26 -1.75 -0.73 -1.12 -0.99 -0.17 -1.38 -1.47 -2.08
OCN_272 272 Affiliates N/A N/A N/A N/A 0.00 N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 0.40 0.00 0.12 N/A 0.13 N/A 0.06 N/A N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.04 0.07 0.07 0.08 0.07 0.10 0.08 0.05 0.08 0.05 0.07 0.14
Difference - Nonaffiliates less 272 Affiliates N/A N/A -0.33 0.07 -0.05 N/A -0.05 N/A 0.02 N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -5.29 N/A -1.85 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.20 -0.18 -0.90 -1.53 -1.49 -1.89 -1.90 -1.70 -1.11 N/A 0.67
DS1 272 Affiliates 0.01 N/A 0.15 N/A 0.07 0.12 0.10 0.02 0.23 0.13 0.11 0.12DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.06 0.09 0.08 0.06 0.10 0.15 0.11 0.19 0.11 0.11 0.09 0.15
Difference - Nonaffiliates less 272 Affiliates 0.05 N/A -0.07 N/A 0.03 0.03 0.01 0.17 -0.13 -0.02 -0.02 0.03
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.61 N/A -0.55 -0.87 -1.00 -0.02 -1.48 -1.25 -1.19 -0.44Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.40 0.88 -1.37 -1.71 -1.09 -1.13 -0.76 N/A -1.42 -0.21 -0.51 -1.04
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A 0.05 N/A N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.04 0.03 0.03 0.08 N/A 0.01 0.11 N/A 0.01 N/A 0.03 0.18
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 0.06 N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 95 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
North Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
North Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 0 0 0 0 0 0 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 1 1 0 0 0 0 2 2 1 1 1
1 0 1 0 0 1 1 2 1 0 0 1
1 1 4 5 3 5 7 4 4 4 2 5
1 4 2 1 6 1 4 5 2 0 4 2
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 1 0 0 0 0 0 0 0 2 03047116567574
10 17 22 18 27 32 24 26 17 14 27 11
6 5 4 3 6 3 5 9 6 1 2 10143342742321
29 31 34 57 56 86 63 85 58 30 39 67
0 0 1 0 0 0 0 1 0 0 0 0000001000110
0 2 1 0 0 1 0 2 1 0 0 3
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.04 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.03 0.02 0.01 N/A N/A N/A N/A 0.05 0.00 0.04 0.01 0.06
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.01 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.01 N/A 0.00 N/A N/A 0.05 0.01 0.06 0.16 N/A N/A 0.01N/A N/A N/A N/A 0.04 0.11 0.11 0.12 0.08 0.09 0.06 0.04
0.01 0.04 0.02 0.05 0.13 0.43 0.07 0.29 0.13 N/A 0.05 0.05
0.00 N/A 0.01 N/A N/A 0.37 0.06 0.23 -0.04 N/A N/A 0.05N/A N/A N/A N/A N/A -3.26 N/A -0.68 N/A N/A N/A N/AN/A N/A N/A N/A 0.09 0.31 -0.04 0.17 0.05 N/A 0.00 0.01
N/A N/A -1.53 -1.19 -0.20 -0.15 -1.43 -0.57 -0.46 N/A -1.05 -0.83
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0:26 N/A N/A N/A N/A N/A N/A N/A 5:03 N/AN/A N/A N/A N/A 0.16 0.09 0.13 0.18 0.08 0.06 0.06 0.08
0.04 0.09 0.06 0.06 0.09 0.18 0.13 0.10 0.09 0.09 0.09 0.12
N/A N/A 0.04 N/A N/A N/A N/A N/A N/A N/A -0.12 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.57 N/AN/A N/A N/A N/A -0.07 0.10 0.00 -0.08 0.01 0.02 0.02 0.03
-2.13 N/A -1.69 -2.07 -1.51 0.01 -1.00 -1.71 -0.95 -0.62 -0.71 -0.78
0.20 0.06 0.07 0.23 0.13 0.03 0.17 0.11 0.10 0.08 0.12 0.09N/A N/A N/A N/A 0.10 0.13 0.14 0.13 0.02 0.09 0.05 0.100.18 0.12 0.15 0.11 0.12 0.19 0.16 0.15 0.13 0.16 0.11 0.11
-0.02 0.05 0.09 -0.12 -0.01 0.17 -0.01 0.03 0.03 0.08 0.00 0.03
-1.08 -0.33 -0.78 -2.74 -1.11 0.30 -1.09 -0.28 -0.90 N/A -1.03 -0.61N/A N/A N/A N/A 0.02 0.07 0.01 0.01 0.11 0.08 0.06 0.01N/A -1.87 -0.92 -1.72 -0.95 -0.82 -1.05 -0.87 -0.18 -0.60 -0.79 N/A
N/A N/A 0.01 N/A N/A N/A N/A 0.07 N/A N/A N/A N/AN/A N/A N/A N/A N/A 0.03 N/A N/A N/A 0.01 0.01 N/AN/A 0.09 0.03 N/A N/A 0.13 N/A 0.11 0.02 N/A N/A 0.05
N/A N/A 0.02 N/A N/A N/A N/A 0.04 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A 0.10 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A -3.26 N/A N/A N/A N/A N/A N/A
Page 96 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
North Dakota VolumesFG_D272 272 Affiliates 37 37 41 41 42 38 38 36 39 39 39 40
FG_D272 BOC & Other Affiliates 60 60 60 60 52 52 52 4 4 4 4 4
FG_D272 Nonaffiliates 2123 2128 2156 2155 2151 2143 2138 2081 2076 2075 2068 2061
FRAMRLY272 272 Affiliates 49 50 56 59 64 66 84 90 92 96 96 96
FRAMRLY272 BOC & Other Affiliates 523 521 507 482 477 464 447 438 436 427 417 409
FRAMRLY272 Nonaffiliates 184 188 191 191 183 183 169 171 166 169 171 165
OCN_272 272 Affiliates 10 10 11 11 11 9 9 9 9 9 9 10OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 36 36 36 36 36 36 36 36 36 37 37 38
DS0 272 Affiliates 17 18 20 20 20 22 22 21 21 22 23 21DS0BOC & Other Affiliates 32 32 32 32 32 33 32 80 80 80 80 80
DS0 Nonaffiliates 1798 1788 1781 1774 1760 1741 1743 1769 1754 1741 1723 1657
DS1 272 Affiliates 161 167 179 183 198 194 193 204 223 229 232 238DS1BOC & Other Affiliates 144 144 147 146 145 131 131 121 119 117 101 99
DS1 Nonaffiliates 4728 4775 4819 4853 4828 4831 4847 4857 4841 4832 4827 4771
DS3 272 Affiliates 23 23 23 23 21 21 21 21 21 18 19 19DS3BOC & Other Affiliates 6 6 6 6 6 6 6 6 6 6 6 7
DS3 Nonaffiliates 258 258 258 258 258 257 254 260 258 261 261 264
North Dakota ResultsFG_D272 272 Affiliates 0.00%0.00%2.44%0.00%0.00%0.00%2.63%0.00%0.00%0.00%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.33%0.09%0.05%0.05%0.00%0.05%0.00%0.10%0.05%0.05%0.10%0.05%
Difference - Nonaffiliates less 272 Affiliates 0.33%0.09%-2.39%0.05%0.00%0.05%-2.63%0.10%0.05%0.05%0.10%0.05%Parity - Nonaffiliates / 272 Affiliates -0.98 -1.04 -1.27 -1.08 N/A -1.08 -1.27 -1.04 -1.08 -1.08 -1.04 -1.08
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.95 -1.03 -1.07 -1.07 N/A -1.07 N/A -1.06 -1.09 -1.09 -1.06 -1.09
FRAMRLY272 272 Affiliates 2.04%0.00%0.00%0.00%0.00%0.00%3.57%0.00%1.09%0.00%1.04%0.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.63%1.60%0.52%0.52%1.09%1.09%4.14%1.75%0.60%0.59%0.58%1.21%
Difference - Nonaffiliates less 272 Affiliates -0.41%1.60%0.52%0.52%1.09%1.09%0.57%1.75%-0.49%0.59%-0.46%1.21%Parity - Nonaffiliates / 272 Affiliates -1.09 -0.63 -0.91 -0.90 -0.69 -0.68 -0.94 -0.44 -1.18 -0.79 -1.18 -0.55Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.52 -0.39 -1.61 -0.91 -0.85 -1.10 -0.46 -1.20 -1.36 -1.45 -1.39 -1.11
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%9.09%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%0.00%-9.09%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -1.56 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.00%0.00%10.00%5.00%15.00%0.00%4.55%0.00%4.76%0.00%0.00%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.89%1.45%0.79%0.85%0.97%0.69%1.78%0.79%1.82%1.26%1.16%1.09%
Difference - Nonaffiliates less 272 Affiliates 0.89%1.45%-9.21%-4.15%-14.03%0.69%-2.77%0.79%-2.94%1.26%1.16%1.09%
Parity - Nonaffiliates / 272 Affiliates -0.96 -0.92 -1.37 -1.23 -1.47 -0.97 -1.17 -0.96 -1.17 -0.92 -0.92 -0.94Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.19 -1.75 -1.54 -1.34 -1.53 -1.62 -1.96 -1.46 -1.43 -1.19 -0.76 -1.42
DS1 272 Affiliates 0.62%0.00%1.12%0.00%3.03%3.09%2.59%0.98%3.14%0.87%1.29%1.26%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.78%0.69%0.79%0.87%1.39%1.35%2.76%1.54%1.28%1.24%0.73%1.99%
Difference - Nonaffiliates less 272 Affiliates 0.16%0.69%-0.33%0.87%-1.64%-1.74%0.17%0.56%-1.86%0.37%-0.56%0.73%
Parity - Nonaffiliates / 272 Affiliates -0.98 -0.75 -1.10 -0.69 -1.31 -1.32 -0.98 -0.87 -1.36 -0.91 -1.17 -0.82Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.14 -1.27 -1.25 -1.32 -1.02 -1.17 -1.23 -0.87 -1.36 -1.30 -1.31 -1.00
DS3 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%4.76%0.00%0.00%0.00%0.00%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.78%0.39%0.78%0.78%0.00%0.39%2.36%0.00%0.39%0.00%0.38%1.14%
Difference - Nonaffiliates less 272 Affiliates 0.78%0.39%0.78%0.78%0.00%0.39%-2.40%0.00%0.39%0.00%0.38%1.14%
Parity - Nonaffiliates / 272 Affiliates -0.96 -1.07 -0.96 -0.96 N/A -1.08 -1.25 N/A -1.08 N/A -1.08 -0.92
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.07 -1.14 -1.07 -1.07 N/A -1.14 -0.95 N/A -1.14 N/A -1.14 -1.02
Page 97 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNorth Dakota
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
North Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
North Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
40 40 40 40 40 40 40 40 40 40 40 41
4 4 4 4 0 0 0 0 0 0 0 0
2059 2061 1935 1908 1904 1901 1823 1819 1674 1671 1661 1663
95 93 87 87 64 64 63 62 65 65 65 65
382 373 362 351 345 337 337 335 421 406 407 401
167 165 184 213 126 126 124 127 127 132 132 132
10 10 10 10 7 7 7 7 7 7 8 8000000000000
38 38 38 38 35 22 23 28 24 28 28 28
21 21 23 29 30 32 31 31 33 32 31 313131313253545353672645643639
1624 1608 1579 1562 1245 1215 1200 1179 1135 1101 1077 1062
241 240 246 250 253 270 268 267 276 281 290 29690847976113116115114371364358355
4777 4773 4745 4721 3856 3861 3876 3892 3902 3909 3921 3942
20 21 19 19 29 29 29 29 30 31 31 317555666626272726
264 264 260 260 243 246 247 248 248 247 248 248
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%2.50%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.15%0.05%0.05%0.00%0.00%0.00%0.00%0.11%0.12%0.06%0.06%0.06%
0.15%0.05%0.05%0.00%0.00%0.00%0.00%0.11%0.12%-2.44%0.06%0.06%-1.02 -1.08 -1.08 N/A N/A N/A N/A -1.04 -1.04 -1.26 -1.07 -1.07
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
-1.05 -1.09 -1.09 N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.05%0.00%1.15%0.00%0.00%1.56%1.59%3.23%1.54%0.00%0.00%1.54%N/A N/A N/A N/A 0.87%1.48%2.08%1.19%0.95%0.99%0.49%1.25%
0.60%2.42%1.09%0.47%4.76%0.79%3.23%3.94%1.57%0.00%3.03%1.52%
-0.45%2.42%-0.06%0.47%4.76%-0.77%1.64%0.71%0.03%0.00%3.03%-0.02%-1.17 -0.28 -1.02 -0.85 0.05 -1.25 -0.65 -0.93 -1.09 N/A -0.15 -1.01N/A N/A N/A N/A 3.89%-0.69%1.15%2.75%0.62%-0.99%2.54%0.27%
-0.76 0.04 -1.01 -1.46 0.47 -1.33 -0.57 0.06 -0.65 -1.61 0.25 -0.84
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%4.35%0.00%0.00%0.00%0.00%0.00%0.00%0.00%6.45%0.00%N/A N/A N/A N/A 20.75%11.11%9.43%11.32%1.04%0.78%1.09%0.63%
0.62%1.06%1.39%1.15%2.17%2.63%2.00%2.21%1.50%1.27%2.51%1.04%
0.62%1.06%-2.96%1.15%2.17%2.63%2.00%2.21%1.50%1.27%-3.94%1.04%
-0.97 -0.94 -1.19 -0.90 -0.82 -0.77 -0.83 -0.81 -0.86 -0.88 -1.24 -0.91N/A N/A N/A N/A -18.58%-8.48%-7.43%-9.11%0.46%0.49%1.42%0.41%
-1.46 -0.91 -1.51 -1.76 -1.88 -1.52 -1.49 -1.55 -0.75 -0.69 -0.26 -0.72
2.49%2.08%1.63%1.20%2.37%1.11%1.87%3.37%2.17%0.36%0.69%3.38%N/A N/A N/A N/A 3.54%1.72%6.09%3.51%0.54%0.82%0.56%0.28%0.61%0.65%0.72%1.21%1.45%2.23%1.63%2.18%1.49%0.77%0.99%1.70%
-1.88%-1.43%-0.91%0.01%-0.92%1.12%-0.24%-1.19%-0.68%0.41%0.30%-1.68%
-1.43 -1.35 -1.26 -1.02 -1.22 -0.71 -1.07 -1.24 -1.18 -0.84 -0.90 -1.36N/A N/A N/A N/A -2.09%0.51%-4.46%-1.33%0.95%-0.05%0.43%1.42%-1.11 -1.41 -1.33 -1.28 -1.28 -0.94 -1.46 -1.18 -0.64 -1.03 -0.82 -0.46
0.00%0.00%5.26%0.00%0.00%0.00%0.00%3.45%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%16.67%0.00%0.00%0.00%3.70%3.70%0.00%0.00%0.76%0.38%0.00%0.00%0.41%0.00%0.81%0.40%0.00%0.00%1.21%
0.00%0.76%-4.88%0.00%0.00%0.41%0.00%-2.64%0.40%0.00%0.00%1.21%
N/A -0.97 -1.46 N/A N/A -1.04 N/A -1.37 -1.04 N/A N/A -0.82
N/A N/A N/A N/A 0.00%-16.26%0.00%0.81%0.40%-3.70%-3.70%1.21%N/A -1.08 -1.14 N/A N/A -1.53 N/A -1.07 -1.05 -1.48 -1.48 -0.85
Page 98 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
NebraskaVolumesSIMPLE_AGG 272 Affiliates 3388 3854 3045 2465 2327 1890 1270 1102 1044 849 688 650
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 1606 1698 1497 1606 1040 1013 980 585 568 547 480 524
Nebraska Results
SIMPLE_AGG 272 Affiliates 98.61%99.69%99.84%99.80%99.83%99.79%99.84%99.27%100.00%99.88%99.85%100.00%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 98.32%99.88%100.00%99.81%100.00%100.00%99.90%100.00%99.82%100.00%100.00%100.00%Difference - Nonaffiliates less 272 Affiliates -0.29%0.19%0.16%0.01%0.17%0.21%0.06%0.73%-0.18%0.12%0.15%0.00%
Parity - Nonaffiliates / 272 Affiliates -0.78 -1.32 -1.35 -1.03 -1.30 -1.32 -1.09 -1.62 N/A -1.23 -1.24 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
NebraskaVolumes
COMPLEXBUS272 Affiliates 50 3 0 78 196 27 37 49 26 116 68 34COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 15 72 74 26 1 2 24 36 14 19 11 0
Nebraska ResultsCOMPLEXBUS272 Affiliates 100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 99 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
NebraskaVolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Nebraska Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
NebraskaVolumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Nebraska ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
550 518 560 332 186 185 300 246 273 207 335 229
0 0 0 0 0 0 0 0 0 0 0 0
370 455 599 482 313 401 251 388 361 394 299 388
100.00%98.46%100.00%100.00%100.00%98.92%99.33%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.73%99.56%99.83%100.00%100.00%100.00%100.00%100.00%99.72%99.24%100.00%100.00%-0.27%1.10%-0.17%0.00%0.00%1.08%0.67%0.00%-0.28%-0.76%0.00%0.00%
-0.69 -1.52 N/A N/A N/A -1.72 -1.58 N/A -0.66 -0.32 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
31 47 2 27 46 1 2 1 1 0 13 0000000000000
0 78 25 26 0 0 1 8 1 4 49 0
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%100.00%100.00%N/A
N/A 0.00%0.00%0.00%N/A N/A 0.00%0.00%0.00%N/A 0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 100 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
NebraskaVolumesFG_D272 272 Affiliates 0 2 2 0 0 3 2 2 10 0 0 4
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 9 21 14 8 1 9 13 17 9 6 45 14
FRAMRLY272 272 Affiliates 3 5 9 8 3 2 5 1 4 4 1 2
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 10 24 25 12 14 44 21 8 13 24 21 13
OCN_272 272 Affiliates 0 0 0 0 1 0 0 0 5 1 1 2OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 1 1 2 0 0 0 0 1 0 0 0
DS0 272 Affiliates 8 3 3 8 16 3 5 25 7 6 1 5DS0BOC & Other Affiliates 0 1 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 72 71 114 102 73 77 83 81 79 53 48 63
DS1 272 Affiliates 30 39 36 19 20 21 40 32 18 23 24 20DS1BOC & Other Affiliates 0 2 0 0 1 1 0 0 2 7 0 50
DS1 Nonaffiliates 313 212 395 320 290 236 255 244 266 315 240 272
DS3 272 Affiliates 1 1 0 6 7 0 0 2 3 1 4 1DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 3 6 13 2 5 0 4 8 1 5 3 11
FG_D272 272 Affiliates N/A 100.00%100.00%N/A N/A 100.00%100.00%100.00%100.00%N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%88.89%100.00%100.00%100.00%83.33%95.56%92.86%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%0.00%N/A N/A -11.11%0.00%0.00%0.00%N/A N/A -7.14%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A -0.88 N/A N/A N/A N/A N/A -0.91
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%60.00%77.78%87.50%66.67%100.00%60.00%100.00%100.00%75.00%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 60.00%87.50%88.00%100.00%92.86%97.73%85.71%100.00%84.62%83.33%95.24%92.31%
Difference - Nonaffiliates less 272 Affiliates -40.00%27.50%10.22%12.50%26.19%-2.27%25.71%0.00%-15.38%8.33%-4.76%-7.69%Parity - Nonaffiliates / 272 Affiliates -0.30 -1.69 -1.38 -1.50 -1.53 -1.14 -1.64 N/A -0.65 -1.22 -1.15 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 100.00%N/A N/A N/A 100.00%100.00%100.00%100.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%0.00%0.00%50.00%N/A N/A N/A N/A 0.00%N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -100.00%N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -0.09 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%100.00%100.00%100.00%66.67%100.00%100.00%85.71%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%98.59%98.25%97.06%97.26%97.40%96.39%93.83%97.47%98.11%100.00%96.83%
Difference - Nonaffiliates less 272 Affiliates 0.00%-1.41%-1.75%-2.94%-2.74%30.73%-3.61%-6.17%11.76%-1.89%0.00%-3.17%
Parity - Nonaffiliates / 272 Affiliates N/A -1.15 -1.08 -0.88 -0.75 -1.67 -0.93 -0.24 -1.52 -1.06 N/A -0.97Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.19 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 86.67%89.74%97.22%94.74%95.00%95.24%97.50%100.00%88.89%82.61%87.50%95.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates92.33%97.64%94.94%95.63%96.21%93.22%95.69%97.13%97.37%96.19%95.00%96.69%
Difference - Nonaffiliates less 272 Affiliates 5.66%7.90%-2.28%0.89%1.21%-2.02%-1.81%-2.87%8.48%13.58%7.50%1.69%
Parity - Nonaffiliates / 272 Affiliates -1.32 -1.75 -0.81 -1.06 -1.12 -0.89 -0.79 -0.56 -1.55 -1.61 -1.53 -1.17Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -1.03 N/A N/A N/A -0.99 N/A N/A -1.02 -0.90 N/A -0.33
DS3 272 Affiliates 100.00%100.00%N/A 66.67%100.00%N/A N/A 100.00%100.00%100.00%100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%66.67%100.00%50.00%100.00%N/A 100.00%87.50%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-33.33%N/A -16.67%0.00%N/A N/A -12.50%0.00%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A -0.83 N/A -0.88 N/A N/A N/A -0.94 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 101 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
NebraskaVolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
FG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 3 0 0 0 0 0 12 10 0 0 3
0 0 0 0 0 0 0 0 0 0 0 0
8 15 8 8 6 11 18 13 9 2 7 4
1 7 21 5 6 6 3 3 10 6 2 6
0 3 0 0 0 0 0 0 0 0 0 0
16 31 16 17 18 13 14 21 16 14 14 14
1 0 2 0 2 2 1 3 3 1 2 5000000000000
0 1 2 5 2 1 1 1 1 2 1 2
3 3 4 2 1 5 4 2 9 4 5 12400000000000
58 68 32 44 45 42 57 63 94 91 201 49
29 23 25 23 18 34 19 24 21 39 36 251010000000000
278 250 365 269 232 308 315 315 286 239 268 260
1 2 1 4 0 3 1 2 6 3 4 2041000000000
4 5 6 3 4 5 2 7 4 12 1 10
N/A 100.00%N/A N/A N/A N/A N/A 91.67%100.00%N/A N/A 100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A 0.00%N/A N/A N/A N/A N/A 8.33%0.00%N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A -1.46 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%71.43%90.48%80.00%83.33%66.67%66.67%66.67%100.00%100.00%50.00%83.33%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%100.00%93.75%100.00%94.44%84.62%85.71%76.19%68.75%100.00%78.57%85.71%
0.00%28.57%3.27%20.00%11.11%17.95%19.04%9.52%-31.25%0.00%28.57%2.38%N/A -1.92 -1.20 -1.60 -1.38 -1.47 -1.39 -1.20 0.16 N/A -1.46 -1.08N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%N/A 50.00%N/A 50.00%0.00%100.00%66.67%0.00%100.00%50.00%60.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%80.00%50.00%100.00%100.00%100.00%0.00%100.00%0.00%50.00%
N/A N/A 50.00%N/A 0.00%100.00%0.00%33.33%0.00%0.00%-50.00%-10.00%
N/A N/A -1.61 N/A -1.00 N/A N/A -1.37 N/A N/A -0.80 -0.99N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%98.25%96.83%98.94%97.80%100.00%93.88%
0.00%0.00%0.00%0.00%0.00%0.00%-1.75%-3.17%-1.06%-2.20%0.00%-6.12%
N/A N/A N/A N/A N/A N/A -1.11 -1.07 -1.08 -1.04 N/A -0.57N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
89.66%100.00%96.00%95.65%88.89%97.06%100.00%87.50%100.00%97.44%97.22%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A97.48%96.00%91.51%93.68%95.69%94.81%95.56%90.16%92.31%96.65%95.90%97.31%
7.82%-4.00%-4.49%-1.97%6.80%-2.25%-4.44%2.66%-7.69%-0.79%-1.32%-2.69%
-1.66 -0.55 -0.73 -0.88 -1.44 -0.83 -0.69 -1.14 -0.31 -0.95 -0.88 -0.65N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-0.88 -1.02 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%50.00%100.00%100.00%N/A 100.00%0.00%50.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%50.00%0.00%0.00%N/A 0.00%100.00%50.00%0.00%0.00%0.00%0.00%
N/A -1.73 N/A N/A N/A N/A N/A -1.76 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 102 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
NebraskaVolumesFG_D272 272 Affiliates 0 9 6 6 4 3 0 1 17 3 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 20 7 4 6 1 3 12 8 11 13 4 13
FRAMRLY272 272 Affiliates 0 3 5 0 2 2 1 0 0 2 2 1
FRAMRLY272 BOC & Other Affiliates 11 17 10 15 24 23 23 16 20 17 37 19
FRAMRLY272 Nonaffiliates 2 5 4 3 5 4 0 2 1 3 1 0
OCN_272 272 Affiliates 0 0 0 0 6 3 0 0 1 2 0 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 1 2 2 0 1 0 0 0 2 1 0
DS0 272 Affiliates 4 3 0 7 2 2 0 1 5 6 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 25 24 48 27 23 20 51 44 17 31 21 164
DS1 272 Affiliates 30 37 49 38 20 16 45 41 56 27 38 17DS1BOC & Other Affiliates 0 0 0 0 1 1 0 0 0 0 0 0
DS1 Nonaffiliates 223 142 231 220 187 160 420 173 221 465 463 440
DS3 272 Affiliates 7 3 4 5 1 5 2 5 2 0 2 4DS3BOC & Other Affiliates 0 0 0 0 3 4 1 0 0 0 0 0
DS3 Nonaffiliates 0 7 9 15 8 5 27 28 14 6 12 5
Nebraska ResultsFG_D272 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%87.50%100.00%100.00%100.00%84.62%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%0.00%0.00%0.00%0.00%N/A -12.50%0.00%0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -1.06 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 66.67%80.00%N/A 50.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 89.47%
FRAMRLY272 Nonaffiliates 100.00%100.00%50.00%66.67%100.00%100.00%N/A 100.00%100.00%100.00%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A 33.33%-30.00%N/A 50.00%0.00%N/A N/A N/A 0.00%0.00%N/AParity - Nonaffiliates / 272 Affiliates N/A -1.59 -0.54 N/A -1.73 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.25 -1.77 0.16 -0.11 -1.47 -1.51 N/A -1.21 N/A -1.45 -1.24 N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 100.00%100.00%N/A N/A 100.00%100.00%N/A 100.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%100.00%100.00%N/A 100.00%N/A N/A N/A 50.00%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A 0.00%N/A N/A N/A -50.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.63 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 96.00%95.83%95.83%88.89%91.30%95.00%98.04%95.45%88.24%93.55%80.95%100.00%
Difference - Nonaffiliates less 272 Affiliates -4.00%-4.17%N/A -11.11%-8.70%-5.00%N/A -4.55%-11.76%-6.45%-19.05%N/A
Parity - Nonaffiliates / 272 Affiliates -1.01 -1.05 N/A -0.55 -0.96 -1.08 N/A -1.09 -0.66 -0.79 -0.92 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 76.67%100.00%93.88%97.37%90.00%100.00%91.11%97.56%80.36%88.89%94.74%82.35%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates96.41%95.77%95.24%95.45%91.44%88.13%95.48%88.44%89.59%95.27%97.84%93.86%
Difference - Nonaffiliates less 272 Affiliates 19.74%-4.23%1.36%-1.92%1.44%-11.87%4.37%-9.12%9.23%6.38%3.10%11.51%
Parity - Nonaffiliates / 272 Affiliates -2.20 -0.24 -1.18 -0.79 -1.10 -0.22 -1.36 -0.07 -1.78 -1.38 -1.31 -1.45Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -0.98 -0.95 N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 100.00%100.00%100.00%20.00%100.00%100.00%100.00%80.00%100.00%N/A 50.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3NonaffiliatesN/A 100.00%100.00%93.33%100.00%80.00%81.48%96.43%92.86%100.00%83.33%20.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%0.00%73.33%0.00%-20.00%-18.52%16.43%-7.14%N/A 33.33%-80.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A -3.16 N/A -0.63 -0.76 -1.51 -1.03 N/A -1.53 0.37
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A -0.65 -0.92 N/A N/A N/A N/A N/A
Page 103 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
NebraskaVolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Nebraska ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 2 1 0 0 0 0 5 4 1 0 2
0 0 0 0 0 0 0 0 0 0 0 0
16 11 5 0 8 6 1 3 6 2 0 4
0 2 1 1 1 1 0 0 1 0 0 1
12 12 20 17 17 5 13 8 17 11 9 11
0 2 1 5 0 2 5 2 2 0 0 0
0 0 1 0 0 3 0 1 2 0 1 2000000000000
1 0 1 1 0 3 1 0 3 1 0 1
2 1 1 2 1 0 0 2 0 0 2 5000000000000
57 31 32 40 46 56 21 26 36 69 157 99
33 28 29 39 16 14 23 28 19 42 30 23000000000000
193 199 329 298 353 236 330 299 275 234 172 221
0 6 3 6 1 4 3 2 1 1 6 4100000000000
8 7 23 20 13 10 9 10 13 9 8 10
100.00%100.00%100.00%N/A N/A N/A N/A 100.00%100.00%100.00%N/A 100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%81.82%60.00%N/A 100.00%100.00%100.00%100.00%83.33%100.00%N/A 75.00%
0.00%-18.18%-40.00%N/A N/A N/A N/A 0.00%-16.67%0.00%N/A -25.00%N/A -0.80 -0.78 N/A N/A N/A N/A N/A -0.70 N/A N/A -0.79
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%100.00%100.00%N/A N/A 0.00%N/A N/A 100.00%100.00%75.00%85.00%94.12%100.00%80.00%84.62%62.50%70.59%72.73%66.67%90.91%
N/A 100.00%100.00%80.00%N/A 100.00%100.00%50.00%50.00%N/A N/A N/A
N/A 0.00%0.00%-20.00%N/A 0.00%N/A N/A 50.00%N/A N/A N/AN/A N/A N/A -1.00 N/A N/A N/A N/A N/A N/A N/A N/AN/A 25.00%15.00%-14.12%N/A 20.00%15.38%-12.50%-20.59%N/A N/A N/A
N/A -1.46 -1.25 -0.56 N/A -1.36 -1.49 -0.92 -0.74 N/A N/A N/A
N/A N/A 100.00%N/A N/A 66.67%N/A 100.00%50.00%N/A 0.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%N/A 100.00%100.00%N/A 100.00%100.00%N/A 100.00%0.00%N/A 0.00%
N/A N/A 0.00%N/A N/A 33.33%N/A N/A 50.00%N/A N/A -100.00%
N/A N/A N/A N/A N/A -1.53 N/A N/A -1.67 N/A N/A -0.37N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%N/A N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
98.25%100.00%100.00%100.00%100.00%96.43%90.48%88.46%97.22%88.41%99.36%97.98%
-1.75%0.00%0.00%0.00%0.00%N/A N/A -11.54%N/A N/A -0.64%-2.02%
-1.16 N/A N/A N/A N/A N/A N/A -0.89 N/A N/A -1.15 -1.03N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%89.29%100.00%92.31%100.00%92.86%91.30%96.43%100.00%95.24%96.67%95.65%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A94.30%95.98%95.14%92.62%94.90%93.22%96.36%93.98%90.55%95.73%87.79%91.40%
-5.70%6.69%-4.86%0.31%-5.10%0.36%5.06%-2.45%-9.45%0.49%-8.88%-4.25%
-0.26 -1.54 -0.54 -1.03 -0.70 -1.03 -1.31 -0.79 -0.25 -1.07 -0.26 -0.69N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 83.33%100.00%83.33%0.00%75.00%66.67%100.00%100.00%100.00%100.00%100.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%100.00%85.00%92.31%80.00%55.56%100.00%76.92%66.67%75.00%80.00%
N/A 16.67%0.00%1.67%92.31%5.00%-11.11%0.00%-23.08%-33.33%-25.00%-20.00%
N/A -1.49 N/A -1.06 N/A -1.12 -0.91 N/A -0.90 -0.81 -0.33 -0.56
100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 104 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
NebraskaVolumesFG_D272 272 Affiliates 0 9 6 6 4 3 0 1 17 3 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 20 7 5 8 1 3 12 8 11 13 5 16
FRAMRLY272 272 Affiliates 0 0 0 0 0 1 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 6 0 7 2 12 2 0 0
FRAMRLY272 Nonaffiliates 0 3 2 0 3 2 0 0 0 1 0 0
OCN_272 272 Affiliates 0 0 0 0 4 0 0 0 1 2 0 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 1 2 2 0 1 0 0 0 0 1 0
DS0 272 Affiliates 4 3 1 5 2 2 0 0 3 4 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 25 24 48 8 7 4 29 22 7 7 9 22
DS1 272 Affiliates 32 38 49 33 18 15 34 25 48 20 30 10DS1BOC & Other Affiliates 0 0 0 0 1 1 0 0 0 0 0 0
DS1 Nonaffiliates 228 146 238 91 82 89 336 90 122 127 96 177
DS3 272 Affiliates 8 3 4 0 1 2 1 3 2 0 1 2DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 1 11 14 14 5 4 11 5 1 8 6 2
Nebraska ResultsFG_D272 272 Affiliates N/A 17.30 17.00 10.60 10.00 10.30 N/A 18.00 10.60 21.60 N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 17.90 18.40 15.40 16.60 13.00 8.60 18.60 20.20 21.00 21.80 14.80 18.06
Difference - Nonaffiliates less 272 Affiliates N/A 1.10 -1.60 6.00 3.00 -1.70 N/A 2.20 10.40 0.20 N/A N/AParity - Nonaffiliates / 272 Affiliates N/A -0.82 -1.29 0.34 -0.77 -3.15 N/A N/A 1.26 -1.44 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A N/A N/A N/A 7.00 N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A 7.60 6.50 N/A 9.00 6.00 N/A N/A N/A 12.00 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A -1.00 N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -1.78 N/A N/A N/A N/A -1.05 N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 9.50 N/A N/A N/A 6.00 24.50 N/A 7.00OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 25.00 7.00 30.50 10.00 N/A 41.00 N/A N/A N/A N/A 39.00 N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 6.20 6.00 8.00 6.40 5.50 5.00 N/A N/A 2.00 7.00 9.00 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 9.80 6.90 10.10 6.10 6.10 5.50 31.40 6.20 11.70 6.50 6.60 7.50
Difference - Nonaffiliates less 272 Affiliates 3.60 0.90 2.10 -0.30 0.60 0.50 N/A N/A 9.70 -0.50 -2.40 N/A
Parity - Nonaffiliates / 272 Affiliates -0.57 -0.74 N/A -1.13 -1.00 -0.95 N/A N/A 0.67 -1.15 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 10.50 9.80 7.90 8.20 8.90 7.40 9.60 8.40 9.70 10.10 6.00 7.90DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates10.40 11.00 9.90 7.80 8.50 6.70 24.60 11.00 7.90 9.60 8.60 9.65
Difference - Nonaffiliates less 272 Affiliates -0.10 1.20 2.00 -0.40 -0.40 -0.70 15.00 2.60 -1.80 -0.50 2.60 1.75
Parity - Nonaffiliates / 272 Affiliates -1.04 -0.25 0.13 -1.56 -1.16 -1.43 0.38 0.35 -2.78 -1.21 1.26 -0.71Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 10.80 19.30 18.70 N/A 9.00 2.50 8.00 7.60 12.50 N/A 9.00 7.50DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates13.00 6.10 10.00 11.80 29.60 6.00 12.10 7.20 19.00 9.10 16.60 12.00
Difference - Nonaffiliates less 272 Affiliates 2.20 -13.20 -8.70 N/A 20.60 3.50 4.10 -0.40 6.50 N/A 7.60 4.50
Parity - Nonaffiliates / 272 Affiliates -0.41 -22.26 -3.16 N/A N/A -0.24 N/A -1.34 -0.58 N/A N/A -0.35
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 105 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
NebraskaVolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Nebraska ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 2 1 0 0 0 0 5 4 1 0 2
0 0 0 0 0 0 0 0 0 0 0 0
15 10 5 0 8 7 1 3 6 2 0 4
0 1 0 0 0 0 0 0 0 0 0 0
1 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
2 0 1 0 0 3 0 1 2 1 3 2000000000000
0 0 1 2 1 3 1 0 3 1 0 1
0 0 0 2 1 0 0 0 0 0 1 3000000000000
24 16 3 5 7 9 11 7 7 8 24 28
19 13 20 30 14 12 20 21 15 34 19 21000000000000
80 79 157 116 169 102 134 142 136 84 94 117
0 2 2 2 0 2 1 3 1 0 6 4000000000000
7 5 7 10 7 7 6 3 7 7 6 6
15.00 11.00 10.00 N/A N/A N/A N/A 16.20 17.00 18.00 N/A 12.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
22.93 22.20 18.60 N/A 17.13 13.86 18.00 13.00 18.83 18.50 N/A 24.75
7.93 11.20 8.60 N/A N/A N/A N/A -3.20 1.83 0.50 N/A 12.75N/A -0.51 N/A N/A N/A N/A N/A -6.96 -0.80 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 8.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A6.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
77.00 N/A 3.00 N/A N/A 38.00 N/A 3.00 8.00 85.00 83.00 7.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 10.00 9.00 20.00 16.33 4.00 N/A 18.67 33.00 N/A 23.00
N/A N/A 7.00 N/A N/A -21.67 N/A N/A 10.67 -52.00 N/A 16.00
N/A N/A N/A N/A N/A -1.47 N/A N/A -0.53 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 5.00 9.00 N/A N/A N/A N/A N/A 6.00 8.33N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.79 5.19 7.33 6.40 6.43 6.56 10.18 6.71 10.57 13.38 10.71 10.32
N/A N/A N/A 1.40 -2.57 N/A N/A N/A N/A N/A 4.71 1.99
N/A N/A N/A -1.14 N/A N/A N/A N/A N/A N/A N/A 0.49N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
8.79 7.92 7.05 7.37 7.71 6.67 7.55 11.48 10.00 7.82 5.79 7.76N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A11.08 10.77 8.17 8.66 10.02 7.62 7.09 8.47 9.81 9.40 9.35 9.45
2.29 2.85 1.12 1.29 2.31 0.95 -0.46 -3.01 -0.19 1.58 3.56 1.69
0.14 -0.19 -0.35 -0.28 0.44 -0.86 -1.40 -2.74 -1.14 -0.67 0.25 -0.52N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 6.50 8.50 16.00 N/A 8.00 7.00 7.33 6.00 N/A 9.50 8.50N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A7.14 9.00 8.71 10.50 13.86 7.29 14.00 7.00 26.14 9.14 9.83 9.83
N/A 2.50 0.21 -5.50 N/A -0.71 7.00 -0.33 20.14 N/A 0.33 1.33
N/A -0.30 -1.07 -1.38 N/A -1.19 N/A -1.03 N/A N/A -0.95 -0.89
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 106 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
NebraskaVolumesFG_D272 272 Affiliates 1 0 1 0 0 0 4 0 1 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 1 1 2 1 4 0 4 1 0 6 1 1
FRAMRLY272 272 Affiliates 2 1 3 3 0 1 0 1 0 1 0 3
FRAMRLY272 BOC & Other Affiliates 31 25 26 20 21 33 30 54 33 16 16 20
FRAMRLY272 Nonaffiliates 4 8 3 4 3 6 4 1 2 1 4 3
OCN_272 272 Affiliates 0 1 1 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 1
DS0 272 Affiliates 0 0 3 0 2 2 0 0 2 1 2 2DS0BOC & Other Affiliates 34 21 29 23 33 29 32 28 17 33 25 12
DS0 Nonaffiliates 59 66 101 45 121 98 66 62 49 76 55 29
DS1 272 Affiliates 3 9 15 6 8 18 11 13 8 14 14 12DS1BOC & Other Affiliates 19 15 30 32 26 33 26 26 18 21 18 6
DS1 Nonaffiliates 129 133 224 139 320 314 256 223 201 220 154 118
DS3 272 Affiliates 1 1 1 0 1 2 0 1 0 1 0 0DS3BOC & Other Affiliates 0 1 2 0 1 1 0 1 0 0 1 0
DS3 Nonaffiliates 6 5 6 3 2 0 5 3 4 5 18 4
Nebraska ResultsFG_D272 272 Affiliates 100.00%N/A 100.00%N/A N/A N/A 100.00%N/A 100.00%N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%N/A 75.00%100.00%N/A 100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A 0.00%N/A N/A N/A -25.00%N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -0.63 N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%100.00%100.00%N/A 100.00%N/A 100.00%N/A 100.00%N/A 100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%87.50%100.00%50.00%33.33%100.00%100.00%0.00%100.00%0.00%100.00%66.67%
Difference - Nonaffiliates less 272 Affiliates 0.00%-12.50%0.00%-50.00%N/A 0.00%N/A -100.00%N/A -100.00%N/A -33.33%Parity - Nonaffiliates / 272 Affiliates N/A -1.06 N/A -0.29 N/A N/A N/A -0.59 N/A -0.59 N/A -0.63Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.44 -0.59 -1.36 -0.34 0.04 -1.77 -1.57 -0.23 -1.26 -0.25 -1.63 -0.75
OCN_272 272 Affiliates N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 100.00%N/A 100.00%100.00%N/A N/A 100.00%100.00%50.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 91.53%93.94%72.28%93.33%52.89%86.73%83.33%79.03%83.67%63.16%94.55%72.41%
Difference - Nonaffiliates less 272 Affiliates N/A N/A -27.72%N/A -47.11%-13.27%N/A N/A -16.33%-36.84%44.55%-27.59%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.45 N/A -0.33 -0.83 N/A N/A -0.79 -0.72 -1.75 -0.62Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.68 -1.29 0.50 -1.45 1.31 -1.53 -0.71 0.00 -1.07 0.40 -1.24 0.27
DS1 272 Affiliates 100.00%88.89%66.67%83.33%62.50%83.33%72.73%92.31%75.00%57.14%71.43%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates76.74%90.23%68.75%75.54%61.56%78.03%75.00%72.65%78.11%69.09%78.57%82.20%
Difference - Nonaffiliates less 272 Affiliates -23.26%1.34%2.08%-7.79%-0.94%-5.30%2.27%-19.66%3.11%11.95%7.14%-17.80%
Parity - Nonaffiliates / 272 Affiliates -0.53 -1.08 -1.08 -0.80 -1.00 -0.82 -1.08 -0.19 -1.10 -1.44 -1.28 0.04Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.59 -1.23 -1.46 0.18 -0.72 -1.24 -1.67 -1.37 -0.77 -0.91 -1.28 -1.48
DS3 272 Affiliates 100.00%100.00%100.00%N/A 100.00%100.00%N/A 100.00%N/A 100.00%N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%N/A 0.00%N/A N/A 0.00%N/A 0.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 107 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
NebraskaVolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Nebraska ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 0 0 3 0 0 1 0 0 1 2 0
0 0 0 0 0 0 0 0 0 0 0 0
0 2 1 2 1 0 1 1 3 2 1 1
3 3 1 5 0 1 1 0 0 1 2 3
5 12 22 18 31 27 41 32 28 16 9 21
4 2 4 4 0 2 0 3 4 1 2 2
0 0 0 0 0 0 0 0 0 0 0 0000000010000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 1 0 0 0 1 1 0 3151315293129323730302229
30 39 74 53 42 55 32 35 36 46 38 52
6 7 12 8 18 11 25 18 6 18 7 11101417141615161116141815
129 126 184 204 157 149 132 139 108 139 102 115
0 1 1 0 0 0 1 0 0 0 0 0210200110100
4 2 1 3 1 6 2 2 0 4 4 6
100.00%N/A N/A 100.00%N/A N/A 100.00%N/A N/A 100.00%100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 50.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A 0.00%N/A N/A 0.00%N/A N/A 0.00%0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%80.00%N/A 100.00%0.00%N/A N/A 100.00%100.00%100.00%N/A N/A N/A N/A 61.29%66.67%58.54%56.25%71.43%87.50%88.89%80.95%
100.00%100.00%100.00%100.00%N/A 50.00%N/A 100.00%75.00%0.00%100.00%100.00%
0.00%0.00%0.00%20.00%N/A -50.00%N/A N/A N/A -100.00%0.00%0.00%N/A N/A N/A -1.45 N/A -0.80 N/A N/A N/A -0.59 N/A N/AN/A N/A N/A N/A N/A -16.67%N/A 43.75%3.57%-87.50%11.11%19.05%
-2.11 -1.36 -1.68 -1.27 N/A -0.79 N/A -1.89 -1.09 -0.14 -1.27 -1.40
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A 100.00%N/A N/A N/A 100.00%0.00%N/A 66.67%N/A N/A N/A N/A 93.55%86.21%93.75%94.59%93.33%90.00%81.82%89.66%
73.33%92.31%82.43%77.36%85.71%85.45%68.75%77.14%72.22%91.30%86.84%90.38%
N/A N/A N/A N/A -14.29%N/A N/A N/A -27.78%91.30%N/A 23.71%
N/A N/A N/A N/A -0.95 N/A N/A N/A -0.82 N/A N/A -1.52N/A N/A N/A N/A -7.84%-0.76%-25.00%-17.45%-21.11%1.30%5.02%0.72%
-0.10 -0.47 0.14 0.10 -0.39 -0.98 0.46 0.24 0.34 -1.11 -1.30 -1.06
100.00%71.43%83.33%87.50%72.22%63.64%84.00%77.78%83.33%94.44%100.00%72.73%N/A N/A N/A N/A 75.00%60.00%87.50%81.82%68.75%64.29%61.11%60.00%81.40%78.57%72.83%75.00%65.61%53.02%60.61%66.19%77.78%76.98%82.35%74.78%
-18.60%7.14%-10.50%-12.50%-6.61%-10.62%-23.39%-11.59%-5.55%-17.46%-17.65%2.05%
-0.33 -1.25 -0.63 -0.63 -0.74 -0.61 0.40 -0.42 -0.88 0.09 -0.28 -1.09N/A N/A N/A N/A -9.39%-6.98%-26.89%-15.63%9.03%12.69%21.24%14.78%-0.64 -1.00 -1.34 -0.57 -0.64 -0.70 0.33 -0.37 -1.44 -1.57 -2.04 -1.67
N/A 0.00%100.00%N/A N/A N/A 100.00%N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A 100.00%100.00%N/A 100.00%N/A N/A100.00%100.00%100.00%100.00%100.00%83.33%50.00%100.00%N/A 75.00%100.00%83.33%
N/A 100.00%0.00%N/A N/A N/A -50.00%N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A -0.80 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A -50.00%0.00%N/A -25.00%N/A N/AN/A N/A N/A N/A N/A N/A -0.80 N/A N/A -0.96 N/A N/A
Page 108 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
NebraskaVolumesFG_D272 272 Affiliates 1 0 1 0 0 0 4 0 1 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 1 1 2 1 4 0 4 1 0 6 1 1
FRAMRLY272 272 Affiliates 2 1 3 3 0 1 0 1 0 1 0 3
FRAMRLY272 BOC & Other Affiliates 31 25 26 20 21 33 30 54 33 16 16 20
FRAMRLY272 Nonaffiliates 4 8 3 4 3 6 4 1 2 1 4 3
OCN_272 272 Affiliates 0 1 1 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 1
DS0 272 Affiliates 0 0 3 0 2 2 0 0 2 1 2 2DS0BOC & Other Affiliates 34 21 29 23 33 29 32 28 17 33 25 12
DS0 Nonaffiliates 59 66 101 45 121 98 66 62 49 76 55 29
DS1 272 Affiliates 3 9 15 6 8 18 11 13 8 14 14 12DS1BOC & Other Affiliates 19 15 30 32 26 33 26 26 18 21 18 6
DS1 Nonaffiliates 129 133 224 139 320 314 256 223 201 220 154 118
DS3 272 Affiliates 1 1 1 0 1 2 0 1 0 1 0 0DS3BOC & Other Affiliates 0 1 2 0 1 1 0 1 0 0 1 0
DS3 Nonaffiliates 6 5 6 3 2 0 5 3 4 5 18 4
Nebraska ResultsFG_D272 272 Affiliates 0.04 N/A 0.02 N/A N/A N/A 0.08 N/A 0.04 N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.01 0.01 0.07 0.02 0.01 N/A 0.09 0.01 N/A 0.03 0.03 0.02
Difference - Nonaffiliates less 272 Affiliates -0.03 N/A 0.05 N/A N/A N/A 0.01 N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A 0.18 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.04 0.01 0.03 0.03 N/A 0.05 N/A 0.12 N/A 0.03 N/A 0.07FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.08 0.09 0.09 0.14 0.23 0.03 0.07 1.87 0.10 0.31 0.09 0.15
Difference - Nonaffiliates less 272 Affiliates 0.04 0.08 0.06 0.11 N/A -0.01 N/A 1.74 N/A 0.28 N/A 0.08Parity - Nonaffiliates / 272 Affiliates -0.21 N/A -0.15 -0.10 N/A N/A N/A N/A N/A N/A N/A -0.72Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.02 -0.61 -0.88 -0.57 -0.22 -2.10 -1.44 0.39 -0.71 -0.35 -1.46 -0.41
OCN_272 272 Affiliates N/A 0.02 0.08 N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.03
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 0.02 N/A 0.02 0.04 N/A N/A 0.03 0.06 0.16 0.02DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.07 0.08 0.17 0.07 0.16 0.10 0.09 0.24 0.09 0.16 0.07 0.16
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.15 N/A 0.14 0.06 N/A N/A 0.06 0.10 -0.09 0.14
Parity - Nonaffiliates / 272 Affiliates N/A N/A 0.22 N/A -0.13 -0.52 N/A N/A -0.60 N/A -1.43 -0.47Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.26 -0.70 0.75 -1.01 1.26 -1.21 -1.23 -0.06 -1.03 1.26 -1.16 0.44
DS1 272 Affiliates 0.10 0.08 0.31 0.08 0.12 0.10 0.19 0.13 0.12 0.15 0.11 0.06DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.11 0.12 0.18 0.14 0.15 0.14 0.13 0.15 0.11 0.15 0.15 0.13
Difference - Nonaffiliates less 272 Affiliates 0.01 0.05 -0.14 0.06 0.04 0.03 -0.06 0.03 0.00 0.00 0.04 0.07
Parity - Nonaffiliates / 272 Affiliates -0.87 -0.95 -1.59 -0.62 -0.77 -0.70 -1.38 -0.97 -1.04 -1.00 -0.86 0.37Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.84 -0.68 -1.30 0.02 -0.95 -1.24 -1.42 -1.05 -1.23 -0.35 -1.29 -1.27
DS3 272 Affiliates 0.07 0.02 0.04 N/A 0.12 0.05 N/A 0.04 N/A 0.01 N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.03 0.03 0.04 0.06 0.09 N/A 0.03 0.08 0.03 0.06 0.07 0.05
Difference - Nonaffiliates less 272 Affiliates -0.04 0.01 0.00 N/A -0.04 N/A N/A 0.04 N/A 0.05 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.01 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 109 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
NebraskaVolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Nebraska ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 0 0 3 0 0 1 0 0 1 2 0
0 0 0 0 0 0 0 0 0 0 0 0
0 2 1 2 1 0 1 1 3 2 1 1
3 3 1 5 0 1 1 0 0 1 2 3
5 12 22 18 31 27 41 32 28 16 9 21
4 2 4 4 0 2 0 3 4 1 2 2
0 0 0 0 0 0 0 0 0 0 0 0000000010000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 1 0 0 0 1 1 0 3151315293129323730302229
30 39 74 53 42 55 32 35 36 46 38 52
6 7 12 8 18 11 25 18 6 18 7 11101417141615161116141815
129 126 184 204 157 149 132 139 108 139 102 115
0 1 1 0 0 0 1 0 0 0 0 0210200110100
4 2 1 3 1 6 2 2 0 4 4 6
0.04 N/A N/A 0.01 N/A N/A 0.01 N/A N/A 0.02 0.04 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.12 0.08 0.02 0.01 N/A 0.02 0.05 0.10 0.11 0.04 0.02
N/A N/A N/A 0.01 N/A N/A 0.01 N/A N/A 0.09 0.00 N/AN/A N/A N/A -0.14 N/A N/A N/A N/A N/A N/A -1.04 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.05 0.10 0.11 N/A 0.14 0.43 N/A N/A 0.10 0.03 0.03N/A N/A N/A N/A 0.19 0.20 0.18 0.18 0.10 0.15 0.06 0.14
0.05 0.03 0.07 0.06 N/A 0.18 N/A 0.08 0.23 0.21 0.04 0.09
0.01 -0.02 -0.03 -0.05 N/A 0.03 N/A N/A N/A 0.11 0.01 0.06-0.61 -1.28 N/A -1.47 N/A -3.26 N/A N/A N/A N/A -0.06 -0.39N/A N/A N/A N/A N/A -0.02 N/A -0.10 0.13 0.07 -0.02 -0.05
-1.68 -1.65 -1.53 -1.35 N/A -1.08 N/A -1.70 0.06 -0.24 -1.30 -1.41
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A 0.36 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A 0.02 N/A N/A N/A 0.03 0.23 N/A 0.09N/A N/A N/A N/A 0.06 0.06 0.07 0.06 0.06 0.07 0.09 0.08
0.14 0.06 0.11 0.12 0.08 0.11 0.16 0.10 0.16 0.08 0.09 0.07
N/A N/A N/A N/A 0.07 N/A N/A N/A 0.13 -0.15 N/A -0.02
N/A N/A N/A N/A -3.26 N/A N/A N/A N/A N/A N/A -1.20N/A N/A N/A N/A 0.02 0.05 0.09 0.04 0.10 0.01 0.00 -0.01
0.88 -0.39 1.26 0.02 -0.57 -0.05 0.22 -0.00 0.88 -0.74 -1.10 -1.18
0.03 0.11 0.08 0.08 0.19 0.16 0.13 0.19 0.13 0.07 0.07 0.13N/A N/A N/A N/A 0.10 0.17 0.13 0.13 0.14 0.17 0.16 0.170.11 0.11 0.13 0.14 0.16 0.19 0.18 0.15 0.13 0.11 0.11 0.15
0.09 0.00 0.05 0.06 -0.03 0.03 0.05 -0.03 0.00 0.04 0.04 0.02
0.41 -1.11 -0.41 -0.54 -1.25 -0.52 -0.48 -1.31 -1.14 -0.03 -0.13 -0.85N/A N/A N/A N/A 0.05 0.02 0.05 0.02 -0.01 -0.06 -0.05 -0.02-0.89 -0.66 -1.23 -0.67 -0.49 -0.72 -0.56 -0.77 -1.11 -1.84 -1.87 -1.33
N/A 0.22 0.04 N/A N/A N/A 0.02 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A 0.03 0.10 N/A 0.06 N/A N/A0.04 0.05 0.11 0.05 0.15 0.09 0.10 0.07 N/A 0.10 0.03 0.05
N/A -0.17 0.07 N/A N/A N/A 0.08 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A 0.07 -0.04 N/A 0.04 N/A N/A-1.02 N/A N/A 1.26 N/A N/A N/A N/A N/A N/A N/A N/A
Page 110 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
NebraskaVolumesFG_D272 272 Affiliates 62 71 75 80 81 82 82 83 100 102 102 102
FG_D272 BOC & Other Affiliates 49 49 49 49 48 48 48 0 0 0 0 0
FG_D272 Nonaffiliates 5191 5175 5131 5130 5031 5038 5032 4666 4582 4509 4492 4419
FRAMRLY272 272 Affiliates 174 188 192 200 201 206 208 209 211 211 212 209
FRAMRLY272 BOC & Other Affiliates 1955 1927 1921 1901 1882 1818 1787 1742 1736 1734 1766 1754
FRAMRLY272 Nonaffiliates 381 389 384 379 379 368 355 349 329 317 310 301
OCN_272 272 Affiliates 17 17 17 17 18 19 19 16 16 18 19 19OCN_272 BOC & Other Affiliates 16 16 16 16 15 15 15 15 15 15 14 14
OCN_272 Nonaffiliates 174 174 175 169 169 170 170 170 170 170 172 172
DS0 272 Affiliates 41 42 40 46 46 47 45 41 45 51 52 50DS0BOC & Other Affiliates 98 97 94 91 89 88 86 130 130 131 131 130
DS0 Nonaffiliates 3291 3224 3190 3133 3090 3015 2983 3293 3247 3186 3156 3071
DS1 272 Affiliates 341 390 424 458 472 472 505 537 594 620 653 666DS1BOC & Other Affiliates 397 394 380 367 363 352 350 428 423 414 423 340
DS1 Nonaffiliates 10379 10300 10313 10364 10337 10309 10331 10172 10249 10319 10306 10329
DS3 272 Affiliates 41 41 41 41 36 38 38 39 40 41 41 43DS3BOC & Other Affiliates 34 34 31 30 31 32 33 32 32 32 32 31
DS3 Nonaffiliates 742 745 747 756 752 740 740 744 743 741 738 733
Nebraska ResultsFG_D272 272 Affiliates 1.61%0.00%1.33%0.00%0.00%0.00%4.88%0.00%1.00%0.00%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.02%0.02%0.04%0.02%0.08%0.00%0.08%0.02%0.00%0.13%0.02%0.02%
Difference - Nonaffiliates less 272 Affiliates -1.59%0.02%-1.29%0.02%0.08%0.00%-4.80%0.02%-1.00%0.13%0.02%0.02%Parity - Nonaffiliates / 272 Affiliates -1.23 -1.07 -1.23 -1.07 -1.01 N/A -1.47 -1.07 -1.23 -0.98 -1.07 -1.06
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.07 -1.07 -1.05 -1.07 -1.02 N/A -1.02 N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 1.15%0.53%1.56%1.50%0.00%0.49%0.00%0.48%0.00%0.47%0.00%1.44%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.05%2.06%0.78%1.06%0.79%1.63%1.13%0.29%0.61%0.32%1.29%1.00%
Difference - Nonaffiliates less 272 Affiliates -0.10%1.53%-0.78%-0.44%0.79%1.14%1.13%-0.19%0.61%-0.15%1.29%-0.44%Parity - Nonaffiliates / 272 Affiliates -1.04 -0.49 -1.26 -1.15 -0.58 -0.57 -0.46 -1.12 -0.65 -1.10 -0.41 -1.15Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.28 -0.58 -1.33 -0.98 -1.20 -1.09 -1.27 -2.03 -1.58 -1.39 -0.76 -1.08
OCN_272 272 Affiliates 0.00%5.88%5.88%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.58%
Difference - Nonaffiliates less 272 Affiliates 0.00%-5.88%-5.88%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.58%
Parity - Nonaffiliates / 272 Affiliates N/A -1.49 -1.49 N/A N/A N/A N/A N/A N/A N/A N/A -1.05Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.08
DS0 272 Affiliates 0.00%0.00%7.50%0.00%4.35%4.26%0.00%0.00%4.44%1.96%3.85%4.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.79%2.05%3.17%1.44%3.92%3.25%2.21%1.88%1.51%2.39%1.74%0.94%
Difference - Nonaffiliates less 272 Affiliates 1.79%2.05%-4.33%1.44%-0.43%-1.01%2.21%1.88%-2.93%0.43%-2.11%-3.06%
Parity - Nonaffiliates / 272 Affiliates -0.83 -0.81 -1.24 -0.84 -1.03 -1.08 -0.75 -0.82 -1.22 -0.99 -1.18 -1.25Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -2.57 -2.07 -2.33 -2.20 -2.49 -2.36 -2.79 -2.24 -1.89 -2.37 -2.15 -1.74
DS1 272 Affiliates 0.88%2.31%3.54%1.31%1.69%3.81%2.18%2.42%1.35%2.26%2.14%1.80%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.24%1.29%2.17%1.34%3.10%3.05%2.48%2.19%1.96%2.13%1.49%1.14%
Difference - Nonaffiliates less 272 Affiliates 0.36%-1.02%-1.37%0.03%1.41%-0.76%0.30%-0.23%0.61%-0.13%-0.65%-0.66%
Parity - Nonaffiliates / 272 Affiliates -0.88 -1.31 -1.35 -1.00 -0.58 -1.20 -0.90 -1.08 -0.71 -1.05 -1.26 -1.29Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.75 -1.60 -1.94 -2.15 -1.69 -1.93 -1.81 -1.77 -1.53 -1.62 -1.64 -1.20
DS3 272 Affiliates 2.44%2.44%2.44%0.00%2.78%5.26%0.00%2.56%0.00%2.44%0.00%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.81%0.67%0.80%0.40%0.27%0.00%0.68%0.40%0.54%0.67%2.44%0.55%
Difference - Nonaffiliates less 272 Affiliates -1.63%-1.77%-1.64%0.40%-2.51%-5.26%0.68%-2.16%0.54%-1.77%2.44%0.55%
Parity - Nonaffiliates / 272 Affiliates -1.18 -1.19 -1.18 -0.98 -1.24 -1.38 -0.93 -1.22 -0.95 -1.19 -0.74 -0.94
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.93 -1.21 -1.34 -0.99 -1.25 -1.27 -0.95 -1.23 -0.97 -0.95 -1.06 -0.97
Page 111 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNebraska
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
NebraskaVolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Nebraska ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
106 108 109 109 109 109 109 116 102 102 102 104
0 0 0 0 0 0 0 0 0 0 0 0
4370 4355 4254 3957 3145 3143 3041 2956 2952 2969 2942 2897
207 217 218 222 97 98 98 105 107 103 103 103
1762 1731 1693 1699 1652 1641 1613 1614 2012 2011 1997 1980
305 299 297 307 126 126 123 123 123 123 120 119
21 21 22 22 20 20 21 21 22 23 25 28141414141212121216161616
173 173 171 172 146 146 146 146 111 111 110 110
51 52 53 54 61 60 60 60 60 61 60 6082808080959695961132112111141102
3054 3025 2988 2947 2143 2117 2101 2074 2010 1966 1917 1895
698 724 745 777 791 803 812 842 841 883 893 914297286281278302301297293987967957912
10321 10354 10469 10568 8153 8168 8176 8213 8198 8172 8183 8216
42 42 43 47 62 65 68 72 73 73 76 77312724242929292997979898
730 729 724 722 684 683 684 684 686 686 688 681
0.94%0.00%0.00%2.75%0.00%0.00%0.92%0.00%0.00%0.98%1.96%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.05%0.02%0.05%0.03%0.00%0.03%0.03%0.10%0.07%0.03%0.03%
-0.94%0.05%0.02%-2.70%0.03%0.00%-0.89%0.03%0.10%-0.91%-1.93%0.03%-1.23 -1.03 -1.06 -1.40 -1.06 N/A -1.22 -1.07 -1.00 -1.25 -1.37 -1.07
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.45%1.38%0.46%2.25%0.00%1.02%1.02%0.00%0.00%0.97%1.94%2.91%N/A N/A N/A N/A 1.88%1.65%2.54%1.98%1.39%0.80%0.45%1.06%
1.31%0.67%1.35%1.30%0.00%1.59%0.00%2.44%3.25%0.81%1.67%1.68%
-0.14%-0.71%0.89%-0.95%0.00%0.57%-1.02%2.44%3.25%-0.16%-0.27%-1.23%-1.05 -1.34 -0.53 -1.27 N/A -0.88 -1.46 -0.08 0.11 -1.07 -1.09 -1.33N/A N/A N/A N/A -1.88%-0.06%-2.54%0.46%1.86%0.01%1.22%0.62%
-0.22 -1.02 -0.95 -0.85 -1.91 -1.03 -2.05 -0.76 -0.09 -0.95 -0.09 -0.61
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%8.33%0.00%0.00%0.00%0.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A 0.00%0.00%0.00%-8.33%0.00%0.00%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A -1.61 N/A N/A N/A N/A
0.00%0.00%0.00%0.00%1.64%0.00%0.00%0.00%1.67%1.64%0.00%5.00%N/A N/A N/A N/A 32.63%30.21%33.68%38.54%2.65%2.68%1.97%2.63%
0.98%1.29%2.48%1.80%1.96%2.60%1.52%1.69%1.79%2.34%1.98%2.74%
0.98%1.29%2.48%1.80%0.32%2.60%1.52%1.69%0.12%0.70%1.98%-2.26%
-0.88 -0.84 -0.69 -0.75 -0.99 -0.64 -0.76 -0.74 -1.02 -0.94 -0.71 -1.21N/A N/A N/A N/A -30.67%-27.61%-32.16%-36.85%-0.86%-0.34%0.01%0.11%
-1.93 -1.83 -1.99 -2.71 -2.69 -2.56 -2.75 -2.96 -1.39 -1.15 -1.00 -0.95
0.86%0.97%1.61%1.03%2.28%1.37%3.08%2.14%0.71%2.04%0.78%1.20%N/A N/A N/A N/A 5.30%4.98%5.39%3.75%1.62%1.45%1.88%1.64%1.25%1.22%1.76%1.93%1.93%1.82%1.61%1.69%1.32%1.70%1.25%1.40%
0.39%0.25%0.15%0.90%-0.35%0.45%-1.47%-0.45%0.61%-0.34%0.47%0.20%
-0.75 -0.85 -0.93 -0.44 -1.15 -0.75 -1.54 -1.20 -0.54 -1.16 -0.65 -0.88N/A N/A N/A N/A -3.37%-3.16%-3.78%-2.06%-0.30%0.25%-0.63%-0.24%-1.46 -1.66 -1.69 -1.54 -1.60 -1.58 -1.66 -1.42 -1.17 -0.86 -1.32 -1.13
0.00%2.38%2.33%0.00%0.00%0.00%1.47%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%3.45%3.45%0.00%1.03%0.00%0.00%0.55%0.27%0.14%0.42%0.15%0.88%0.29%0.29%0.00%0.58%0.58%0.88%
0.55%-2.11%-2.19%0.42%0.15%0.88%-1.18%0.29%0.00%0.58%0.58%0.88%
-0.95 -1.24 -1.25 -0.96 -1.04 -0.84 -1.21 -0.96 N/A -0.88 -0.88 -0.81
N/A N/A N/A N/A 0.15%0.88%-3.16%-3.16%0.00%-0.45%0.58%0.88%-1.35 -1.25 -1.07 -1.37 -1.06 -0.93 -1.25 -1.25 N/A -1.11 -0.84 -0.77
Page 112 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
New Mexico VolumesSIMPLE_AGG 272 Affiliates 8866 9687 10183 8994 6252 5768 3734 3929 2810 2959 2027 2224
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 5549 4601 5416 4433 2919 2722 3531 1481 1543 1653 1542 1185
New Mexico Results
SIMPLE_AGG 272 Affiliates 98.96%99.87%99.96%99.96%99.97%99.84%99.87%99.77%99.86%99.76%99.85%99.82%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 99.03%99.98%99.96%99.75%99.97%99.85%99.97%99.73%99.94%100.00%99.94%100.00%Difference - Nonaffiliates less 272 Affiliates 0.07%0.11%0.00%-0.21%0.00%0.01%0.10%-0.04%0.08%0.24%0.09%0.18%
Parity - Nonaffiliates / 272 Affiliates -1.09 -1.40 -1.02 0.22 -0.98 -1.03 -1.29 -0.92 -1.18 -1.43 -1.17 -1.32
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
New Mexico Volumes
COMPLEXBUS272 Affiliates 50 73 10 257 92 199 40 115 53 158 230 54COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 326 102 93 33 0 40 19 0 2 1 54 34
New Mexico ResultsCOMPLEXBUS272 Affiliates 100.00%100.00%70.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%100.00%100.00%N/A 100.00%100.00%N/A 100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%30.00%0.00%N/A 0.00%0.00%N/A 0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A -2.20 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 113 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
New Mexico VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
New Mexico Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
New Mexico Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
New Mexico ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1828 2526 1911 904 575 789 830 643 576 393 293 270
0 0 0 0 0 0 0 0 0 0 0 0
1157 1467 1586 1359 991 1300 1024 1368 911 824 760 866
100.00%99.80%99.32%99.23%100.00%99.87%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.83%99.93%99.50%99.48%99.80%99.77%99.90%100.00%100.00%99.88%99.87%99.88%-0.17%0.13%0.18%0.25%-0.20%-0.10%-0.10%0.00%0.00%-0.12%-0.13%-0.12%
N/A -1.24 -1.17 -1.19 N/A -0.61 N/A N/A N/A -0.78 -0.83 -0.88
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
29 41 33 65 34 60 58 109 1 29 39 52000000000000
0 1 71 0 46 0 1 14 13 15 62 0
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%N/A 100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A
N/A 0.00%0.00%N/A 0.00%N/A 0.00%0.00%0.00%0.00%0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 114 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
New Mexico VolumesFG_D272 272 Affiliates 0 0 1 10 0 0 0 6 12 0 1 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 10 19 11 8 1 8 5 15 14 1 21 14
FRAMRLY272 272 Affiliates 5 5 8 0 1 5 1 4 7 8 3 3
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 1 0
FRAMRLY272 Nonaffiliates 21 3 12 20 14 31 23 42 17 33 14 14
OCN_272 272 Affiliates 0 0 0 0 0 0 0 2 2 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 2 1 1 3 2 0 0 0 1 0
DS0 272 Affiliates 8 10 0 2 10 7 12 0 5 3 2 3DS0BOC & Other Affiliates 1 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 52 68 57 120 86 82 83 60 82 66 42 52
DS1 272 Affiliates 15 16 19 18 25 25 22 32 25 16 25 26DS1BOC & Other Affiliates 0 0 0 0 0 0 1 1 0 0 87 4
DS1 Nonaffiliates 370 470 435 393 324 309 249 263 284 242 267 234
DS3 272 Affiliates 0 0 1 1 1 0 0 0 1 2 2 1DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 3 1
DS3 Nonaffiliates 5 6 5 4 2 2 8 0 9 10 8 1
New Mexico ResultsFG_D272 272 Affiliates N/A N/A 100.00%100.00%N/A N/A N/A 100.00%91.67%N/A 100.00%N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%87.50%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%0.00%N/A N/A N/A 0.00%8.33%N/A 0.00%N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -1.47 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 40.00%100.00%100.00%N/A 100.00%80.00%100.00%75.00%71.43%100.00%66.67%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 80.95%66.67%75.00%75.00%78.57%80.65%82.61%85.71%82.35%90.91%92.86%85.71%
Difference - Nonaffiliates less 272 Affiliates 40.95%-33.33%-25.00%N/A -21.43%0.65%-17.39%10.71%10.92%-9.09%26.19%-14.29%Parity - Nonaffiliates / 272 Affiliates -2.02 -0.46 -0.16 N/A -0.91 -1.02 -0.93 -1.29 -1.33 -0.57 -1.53 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.12 N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 100.00%100.00%N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 50.00%100.00%100.00%100.00%50.00%N/A N/A N/A 100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%N/A 100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 98.08%98.53%96.49%99.17%98.84%93.90%97.59%98.33%100.00%100.00%92.86%96.15%
Difference - Nonaffiliates less 272 Affiliates -1.92%-1.47%N/A -0.83%-1.16%-6.10%-2.41%N/A 0.00%0.00%-7.14%-3.85%
Parity - Nonaffiliates / 272 Affiliates -1.01 -1.02 N/A -1.18 -1.05 -0.73 -0.85 N/A N/A N/A -0.97 -1.01Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.18 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%68.75%100.00%94.44%92.00%92.00%95.45%93.75%96.00%100.00%80.00%84.62%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates91.35%97.45%95.40%93.13%94.44%91.59%92.37%92.02%87.68%92.56%94.01%94.02%
Difference - Nonaffiliates less 272 Affiliates -8.65%28.70%-4.60%-1.31%2.44%-0.41%-3.08%-1.73%-8.32%-7.44%14.01%9.40%
Parity - Nonaffiliates / 272 Affiliates -0.56 -1.90 -0.68 -0.97 -1.16 -1.01 -0.79 -0.88 -0.37 -0.44 -1.84 -1.63Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A -0.98 -0.98 N/A N/A 0.30 -0.88
DS3 272 Affiliates N/A N/A 0.00%100.00%100.00%N/A N/A N/A 100.00%100.00%100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%100.00%100.00%75.00%100.00%100.00%100.00%N/A 100.00%60.00%87.50%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 100.00%-25.00%0.00%N/A N/A N/A 0.00%-40.00%-12.50%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A -0.96 N/A N/A N/A N/A N/A -0.48 -0.94 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.85 N/A
Page 115 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
New Mexico VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
New Mexico ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 10 0 0 19 0 6 17 1 13 0 0
0 0 0 0 0 0 0 0 0 0 0 0
14 16 14 16 4 4 20 13 9 11 17 7
3 7 2 5 3 9 2 2 5 3 3 10
0 0 0 0 0 0 0 0 0 0 0 0
23 17 30 23 14 19 8 39 29 22 10 12
0 4 1 0 0 1 0 0 1 0 1 0100000000000
2 3 3 1 3 2 2 1 1 0 1 1
1 4 13 11 3 6 5 3 2 3 21 3000000000000
48 44 45 42 46 55 63 51 47 58 54 31
26 35 28 20 37 23 25 29 36 29 34 31000000000000
229 268 271 276 220 303 282 321 303 277 305 298
0 1 0 1 1 5 1 2 0 3 0 3300000000000
12 11 12 8 16 4 11 10 3 28 5 5
100.00%100.00%N/A N/A 94.74%N/A 100.00%94.12%100.00%100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%90.00%76.92%88.89%100.00%100.00%100.00%
0.00%0.00%N/A N/A 5.26%N/A -10.00%-17.20%-11.11%0.00%N/A N/AN/A N/A N/A N/A -1.26 N/A -0.66 -0.24 -1.08 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%71.43%100.00%60.00%33.33%66.67%50.00%100.00%100.00%100.00%33.33%90.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%88.24%80.00%78.26%78.57%94.74%87.50%87.18%89.66%86.36%90.00%83.33%
0.00%16.81%-20.00%18.26%45.24%28.07%37.50%-12.82%-10.34%-13.64%56.67%-6.67%N/A -1.50 -0.74 -1.46 -1.92 -1.89 -1.58 -0.85 -0.68 -0.75 -2.11 -0.84N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%N/A N/A 100.00%N/A N/A 0.00%N/A 0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%66.67%33.33%0.00%100.00%0.00%100.00%100.00%100.00%N/A 100.00%100.00%
N/A -33.33%-66.67%N/A N/A -100.00%N/A N/A 100.00%N/A 100.00%N/A
N/A -0.53 -0.59 N/A N/A -0.37 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
-0.37 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%75.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
95.83%97.73%97.78%100.00%97.83%100.00%98.41%100.00%97.87%94.83%100.00%100.00%
-4.17%22.73%-2.22%0.00%-2.17%0.00%-1.59%0.00%-2.13%-5.17%0.00%0.00%
-1.10 -1.61 -0.90 N/A -1.12 N/A -1.10 N/A -1.15 -0.96 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
96.15%94.29%85.71%95.00%89.19%86.96%96.00%89.66%86.11%93.10%94.12%96.77%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A93.45%93.28%92.25%92.39%94.55%91.42%92.20%92.21%93.07%91.70%89.84%94.97%
-2.70%-1.01%6.54%-2.61%5.36%4.46%-3.80%2.55%6.96%-1.40%-4.28%-1.80%
-0.79 -0.94 -1.47 -0.85 -1.49 -1.23 -0.70 -1.16 -1.42 -0.92 -0.72 -0.84N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%N/A 100.00%0.00%80.00%100.00%0.00%N/A 0.00%N/A 66.67%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%100.00%87.50%100.00%100.00%100.00%100.00%100.00%96.43%100.00%80.00%
N/A 0.00%N/A -12.50%100.00%20.00%0.00%100.00%N/A 96.43%N/A 13.33%
N/A N/A N/A -1.06 N/A -1.45 N/A N/A N/A N/A N/A -1.24
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 116 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
New Mexico VolumesFG_D272 272 Affiliates 0 3 5 8 1 3 0 0 6 9 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 9 4 9 15 3 12 3 6 11 8 5 5
FRAMRLY272 272 Affiliates 1 2 2 0 0 0 0 0 2 6 0 4
FRAMRLY272 BOC & Other Affiliates 19 17 25 34 28 53 36 69 43 17 24 25
FRAMRLY272 Nonaffiliates 7 2 4 4 3 14 4 2 1 1 0 0
OCN_272 272 Affiliates 0 0 0 1 3 0 0 0 0 1 0 0OCN_272 BOC & Other Affiliates 2 0 1 2 0 1 2 1 0 0 0 0
OCN_272 Nonaffiliates 0 0 1 0 0 3 0 0 2 2 4 0
DS0 272 Affiliates 3 13 6 1 1 9 7 1 1 3 3 2DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 17 14 20 26 63 119 80 34 151 36 25 75
DS1 272 Affiliates 16 18 24 26 17 23 17 33 33 27 13 22DS1BOC & Other Affiliates 16 12 33 27 5 12 12 12 11 5 13 12
DS1 Nonaffiliates 269 260 317 191 301 189 191 307 473 212 208 213
DS3 272 Affiliates 0 1 10 5 1 5 2 1 3 1 7 3DS3BOC & Other Affiliates 10 3 5 3 1 2 2 7 3 3 7 3
DS3 Nonaffiliates 12 8 13 10 5 7 12 26 14 10 12 3
New Mexico ResultsFG_D272 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%88.89%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 44.44%75.00%100.00%100.00%100.00%100.00%100.00%50.00%81.82%100.00%100.00%60.00%
Difference - Nonaffiliates less 272 Affiliates N/A -25.00%0.00%0.00%0.00%0.00%N/A N/A -18.18%11.11%N/A -40.00%Parity - Nonaffiliates / 272 Affiliates N/A -0.67 N/A N/A N/A N/A N/A N/A -0.47 -1.44 N/A -0.78
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%50.00%100.00%N/A N/A N/A N/A N/A 100.00%66.67%N/A 0.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 64.00%
FRAMRLY272 Nonaffiliates 57.14%0.00%75.00%100.00%100.00%100.00%100.00%50.00%100.00%100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates -42.86%-50.00%-25.00%N/A N/A N/A N/A N/A 0.00%33.33%N/A N/AParity - Nonaffiliates / 272 Affiliates -0.73 -0.63 -0.79 N/A N/A N/A N/A N/A N/A -1.40 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.38 0.37 -1.17 -1.53 -1.52 -1.28 -1.57 0.40 -1.16 -1.56 N/A N/A
OCN_272 272 Affiliates N/A N/A N/A 0.00%100.00%N/A N/A N/A N/A 100.00%N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 100.00%N/A N/A 100.00%N/A N/A 50.00%100.00%75.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%76.92%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 88.24%78.57%95.00%96.15%98.41%97.48%98.75%97.06%99.34%97.22%92.00%93.33%
Difference - Nonaffiliates less 272 Affiliates -11.76%1.65%-5.00%-3.85%-1.59%-2.52%-1.25%-2.94%-0.66%-2.78%-8.00%-6.67%
Parity - Nonaffiliates / 272 Affiliates -0.81 -1.06 -0.89 -1.16 -1.18 -0.89 -1.09 -1.17 -1.16 -1.09 -0.90 -0.96Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 56.25%83.33%83.33%92.31%94.12%91.30%94.12%81.82%84.85%85.19%69.23%81.82%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 91.67%DS1 Nonaffiliates 84.76%82.69%86.12%87.96%85.05%89.95%81.68%86.32%91.97%80.66%84.62%77.93%
Difference - Nonaffiliates less 272 Affiliates 28.51%-0.64%2.79%-4.35%-9.07%-1.35%-12.44%4.50%7.12%-4.53%15.39%-3.89%
Parity - Nonaffiliates / 272 Affiliates -2.12 -1.00 -1.13 -0.71 -0.63 -0.95 -0.34 -1.24 -1.41 -0.74 -1.58 -0.82Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -13.74%Parity - Nonaffiliates / BOC & Other Affiliates -0.07 -1.02 -0.29 -0.68 -1.42 -1.30 -0.12 -1.52 -1.04 -0.51 -1.32 -0.45
DS3 272 Affiliates N/A 0.00%80.00%100.00%100.00%80.00%100.00%0.00%66.67%0.00%100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 66.67%DS3 Nonaffiliates 66.67%62.50%92.31%90.00%100.00%85.71%41.67%96.15%100.00%100.00%66.67%66.67%
Difference - Nonaffiliates less 272 Affiliates N/A 62.50%12.31%-10.00%0.00%5.71%-58.33%96.15%33.33%100.00%-33.33%-33.33%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.44 -0.78 N/A -1.15 -0.21 N/A -1.68 N/A -0.02 -0.63
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -3.65 0.07 N/A 0.75 N/A N/A 1.26 -0.43 N/A N/A
Page 117 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
New Mexico VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
New Mexico ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 8 0 0 0 8 4 0 3 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
1 6 3 5 2 16 9 11 18 9 9 24
1 0 2 1 1 2 0 2 0 1 1 2
8 14 14 10 20 17 15 15 26 19 14 11
1 27 0 1 0 3 0 1 1 0 0 0
0 0 0 2 0 0 0 0 0 1 0 0000000002000
0 0 1 2 1 3 3 2 1 3 0 3
2 0 3 3 1 0 1 3 0 2 0 1000000000000
20 21 23 15 36 31 37 76 29 31 24 18
19 27 28 18 25 24 17 23 24 31 30 281312156736437105
166 234 316 276 267 321 222 533 317 203 212 308
2 1 2 2 3 4 1 0 2 3 1 2403001201321
13 4 20 13 32 32 6 37 22 23 19 13
100.00%100.00%N/A N/A N/A 100.00%100.00%N/A 66.67%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%83.33%66.67%100.00%100.00%81.25%100.00%90.91%88.89%100.00%88.89%95.83%
0.00%-16.67%N/A N/A N/A -18.75%0.00%N/A 22.22%N/A N/A N/AN/A -0.53 N/A N/A N/A -0.31 N/A N/A -1.46 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%N/A 100.00%0.00%100.00%50.00%N/A 50.00%N/A 100.00%100.00%100.00%50.00%85.71%57.14%100.00%80.00%76.47%86.67%73.33%65.38%52.63%57.14%63.64%
100.00%100.00%N/A 100.00%N/A 66.67%N/A 0.00%100.00%N/A N/A N/A
0.00%N/A N/A 100.00%N/A 16.67%N/A -50.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A -1.22 N/A -0.80 N/A N/A N/A N/A50.00%14.29%N/A 0.00%N/A -9.80%N/A -73.33%34.62%N/A N/A N/A
-1.57 -1.75 N/A N/A N/A -0.84 N/A -0.36 -1.43 N/A N/A N/A
N/A N/A N/A 100.00%N/A N/A N/A N/A N/A 0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A
N/A N/A 100.00%0.00%0.00%66.67%33.33%50.00%0.00%0.00%N/A 66.67%
N/A N/A N/A -100.00%N/A N/A N/A N/A N/A 0.00%N/A N/A
N/A N/A N/A -0.07 N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%N/A 100.00%66.67%0.00%N/A 100.00%100.00%N/A 50.00%N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
90.00%61.90%86.96%93.33%94.44%93.55%70.27%52.63%96.55%90.32%87.50%100.00%
-10.00%N/A -13.04%26.66%94.44%N/A -29.73%-47.37%N/A 40.32%N/A 0.00%
-0.94 N/A -0.77 -1.54 N/A N/A -0.80 -0.09 N/A -1.67 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
68.42%92.59%92.86%88.89%100.00%66.67%88.24%86.96%79.17%74.19%90.00%100.00%61.54%83.33%60.00%33.33%100.00%100.00%66.67%100.00%100.00%71.43%90.00%80.00%81.33%88.46%86.39%87.68%94.01%88.16%77.93%49.53%81.39%80.30%73.58%87.01%
12.91%-4.13%-6.47%-1.21%-5.99%21.49%-10.31%-37.43%2.22%6.11%-16.42%-12.99%
-1.57 -0.71 -0.65 -0.98 -0.35 -1.80 -0.52 0.36 -1.10 -1.36 0.03 -0.1419.79%5.13%26.39%54.35%-5.99%-11.84%11.26%-50.47%-18.61%8.87%-16.42%7.01%-1.71 -1.23 -1.76 -2.40 -0.77 -0.85 -1.29 -0.29 -0.77 -1.26 -0.43 -1.14
100.00%100.00%100.00%50.00%33.33%50.00%100.00%N/A 100.00%100.00%100.00%50.00%50.00%N/A 66.67%N/A N/A 100.00%50.00%N/A 0.00%66.67%50.00%0.00%92.31%75.00%90.00%76.92%93.75%87.50%83.33%54.05%95.45%69.57%94.74%76.92%
-7.69%-25.00%-10.00%26.92%60.42%37.50%-16.67%N/A -4.55%-30.43%-5.26%26.92%
-1.02 -0.96 -0.94 -1.43 -2.29 -1.86 -1.03 N/A -1.09 -0.41 -1.14 -1.43
42.31%N/A 23.33%N/A N/A -12.50%33.33%N/A 95.45%2.90%44.74%76.92%N/A 1.26 N/A N/A N/A -0.75 -7.29 N/A -0.83 N/A N/A N/A
Page 118 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
New Mexico VolumesFG_D272 272 Affiliates 0 3 5 3 1 3 0 0 6 9 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 10 5 9 15 3 12 4 6 11 5 5 5
FRAMRLY272 272 Affiliates 2 1 1 0 0 0 0 0 0 1 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 2 31 1 33 18 0 0 0
FRAMRLY272 Nonaffiliates 1 1 2 0 0 0 0 0 0 0 0 0
OCN_272 272 Affiliates 0 0 0 0 1 0 0 0 0 1 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 1 0 0 2 0 0 2 2 2 0
DS0 272 Affiliates 3 14 6 0 1 4 0 0 0 2 1 2DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 17 14 20 9 19 70 16 6 34 10 9 24
DS1 272 Affiliates 16 19 24 20 15 20 14 27 24 18 7 11DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 273 275 321 88 132 95 90 123 238 102 107 127
DS3 272 Affiliates 1 1 7 1 0 1 1 0 1 1 2 2DS3BOC & Other Affiliates 0 0 1 1 0 0 1 3 0 0 0 0
DS3 Nonaffiliates 16 8 14 7 3 7 11 4 4 10 8 3
New Mexico ResultsFG_D272 272 Affiliates N/A 13.00 21.20 13.30 16.00 15.30 N/A N/A 12.50 18.60 N/A 17.00
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 29.80 20.80 14.60 20.00 11.60 20.30 15.50 21.80 21.50 21.20 11.60 31.40
Difference - Nonaffiliates less 272 Affiliates N/A 7.80 -6.60 6.70 -4.40 5.00 N/A N/A 9.00 2.60 N/A 14.40Parity - Nonaffiliates / 272 Affiliates N/A N/A -3.65 0.07 N/A 0.75 N/A N/A 1.26 -0.43 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 9.00 9.00 9.00 N/A N/A N/A N/A N/A N/A 3.00 N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 8.00 27.00 23.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates -1.00 18.00 14.00 N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 9.00 N/A N/A N/A N/A 9.00 N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 16.00 N/A N/A 9.00 N/A N/A 43.50 10.00 1.50 N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A 1.00 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 7.60 6.70 5.10 N/A 19.00 8.70 N/A N/A N/A 7.00 9.00 3.00DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 5.60 7.50 5.90 9.80 6.50 20.40 13.60 8.10 29.70 9.40 6.60 9.38
Difference - Nonaffiliates less 272 Affiliates -2.00 0.80 0.80 N/A -12.50 11.70 N/A N/A N/A 2.40 -2.40 6.38
Parity - Nonaffiliates / 272 Affiliates -1.94 -0.48 -0.73 N/A N/A 1.26 N/A N/A N/A -0.10 N/A -0.24Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 15.10 12.20 14.80 10.00 8.80 9.90 8.40 9.40 12.10 13.80 13.20 12.82DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates12.30 13.20 14.00 11.90 11.10 12.50 13.60 13.50 24.60 11.80 8.60 11.15
Difference - Nonaffiliates less 272 Affiliates -2.80 1.00 -0.80 1.90 2.30 2.60 5.20 4.10 12.50 -2.00 -4.60 -1.67
Parity - Nonaffiliates / 272 Affiliates -1.61 -1.01 -1.21 -0.20 -0.34 0.07 0.00 -0.14 0.86 -1.60 -1.85 -1.58Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 7.00 17.00 9.40 9.00 N/A 8.00 8.00 N/A 2.00 8.00 14.00 15.50DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates17.20 15.70 16.50 19.00 9.30 26.20 13.00 13.00 6.20 9.20 9.30 15.67
Difference - Nonaffiliates less 272 Affiliates 10.20 -1.30 7.10 10.00 N/A 18.20 5.00 N/A 4.20 1.20 -4.70 0.17
Parity - Nonaffiliates / 272 Affiliates N/A N/A 0.15 N/A N/A N/A N/A N/A N/A N/A -1.84 -1.37
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A -1.41 N/A N/A N/A N/A
Page 119 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
New Mexico VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
New Mexico ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 8 0 0 0 8 4 0 3 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
1 4 2 4 2 16 10 34 18 9 9 24
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 1 0 0 0 0 0 0 0 0
0 3 0 0 0 0 0 0 0 0 0 0
0 0 2 2 0 0 0 0 0 1 0 0000000000001
0 0 1 2 1 3 3 0 1 3 0 2
0 0 2 2 0 0 1 2 0 1 0 0000000000000
8 11 6 4 14 9 14 17 9 9 7 2
12 17 23 12 16 15 15 20 19 25 26 19000200010030
76 89 111 116 108 114 113 180 153 141 116 139
1 3 0 2 1 2 1 0 0 2 1 3000000000000
11 2 16 8 11 12 6 12 12 17 15 8
15.00 13.25 N/A N/A N/A 24.25 36.50 N/A 22.67 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
11.00 24.00 23.00 24.00 20.00 26.25 21.10 35.50 23.28 18.78 19.22 17.50
-4.00 10.75 N/A N/A N/A 2.00 -15.40 N/A 0.61 N/A N/A N/AN/A 1.26 N/A N/A N/A -0.75 -7.29 N/A -0.83 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A 0.00 N/A N/A N/A N/A N/A N/A N/A N/A
N/A 2.67 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 8.00 3.00 N/A N/A N/A N/A N/A 161.00 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 25.00
N/A N/A 9.00 40.00 100.00 21.33 46.00 N/A 74.00 74.00 N/A 6.00
N/A N/A 1.00 37.00 N/A N/A N/A N/A N/A -87.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -19.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 7.00 7.50 N/A N/A 6.00 0.50 N/A 9.00 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.38 12.36 9.17 8.00 5.71 5.56 12.21 7.41 9.56 9.33 8.29 7.00
N/A N/A 2.17 0.50 N/A N/A 6.21 6.91 N/A 0.33 N/A N/A
N/A N/A -0.80 -1.48 N/A N/A N/A 0.34 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
8.58 9.71 7.96 8.00 6.81 10.80 8.93 10.70 13.79 9.32 6.38 6.42N/A N/A N/A 37.00 N/A N/A N/A 3.00 N/A N/A 9.00 N/A12.22 12.97 14.13 11.16 10.95 17.46 12.37 14.91 10.76 11.13 15.56 13.01
3.64 3.26 6.17 3.16 4.14 6.66 3.44 4.21 -3.03 1.81 9.18 6.59
-0.93 -0.21 0.61 0.32 -0.25 -0.33 0.02 -0.50 -1.59 -0.66 0.75 1.26N/A N/A N/A -25.84 N/A N/A N/A 11.91 N/A N/A 6.56 N/AN/A N/A N/A -3.22 N/A N/A N/A N/A N/A N/A 0.04 N/A
5.00 9.00 N/A 25.50 2.00 12.50 N/A N/A 6.00 8.00 9.33N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A13.09 13.50 25.06 13.38 16.18 16.25 14.17 10.50 12.17 11.65 13.73 11.25
8.09 4.50 N/A -12.12 14.18 3.75 14.17 N/A N/A 5.65 5.73 1.92
N/A -1.02 N/A -1.36 N/A -0.67 N/A N/A N/A -0.78 N/A -0.95
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 120 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
New Mexico VolumesFG_D272 272 Affiliates 2 0 0 0 0 0 0 0 0 0 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 2 7 6 1 2 3 3 5 1 5 2 6
FRAMRLY272 272 Affiliates 0 0 0 0 1 0 1 0 1 0 0 0
FRAMRLY272 BOC & Other Affiliates 21 11 18 22 9 17 21 20 10 18 17 15
FRAMRLY272 Nonaffiliates 5 6 4 9 0 9 13 5 6 10 10 5
OCN_272 272 Affiliates 0 0 0 0 0 1 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 1 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 1 0 0 0 0 0 0 0 0 0 0
DS0 272 Affiliates 3 1 0 1 2 3 0 1 0 2 2 4DS0BOC & Other Affiliates 0 0 0 0 1 1 0 0 0 0 0 0
DS0 Nonaffiliates 105 51 89 88 72 92 97 87 43 55 42 63
DS1 272 Affiliates 4 3 2 8 7 13 17 12 9 12 13 7DS1BOC & Other Affiliates 3 11 5 9 7 4 15 14 9 7 6 0
DS1 Nonaffiliates 255 252 296 273 247 359 453 381 269 262 242 263
DS3 272 Affiliates 2 0 0 0 1 1 0 1 3 2 0 0DS3BOC & Other Affiliates 0 1 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 9 4 11 13 13 11 11 8 15 5 1 9
New Mexico ResultsFG_D272 272 Affiliates 50.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 50.00%85.71%100.00%100.00%100.00%100.00%66.67%100.00%100.00%100.00%100.00%83.33%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -16.67%Parity - Nonaffiliates / 272 Affiliates -1.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.03
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A N/A N/A 100.00%N/A 100.00%N/A 100.00%N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 80.00%100.00%100.00%77.78%N/A 77.78%92.31%100.00%83.33%80.00%80.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A -7.69%N/A -16.67%N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -1.11 N/A -1.03 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.11 -1.38 -1.39 -1.32 N/A -1.40 -1.80 -1.61 -0.84 -1.44 -0.95 -1.71
OCN_272 272 Affiliates N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 66.67%100.00%N/A 100.00%100.00%100.00%N/A 0.00%N/A 100.00%100.00%75.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 66.67%94.12%71.91%80.68%90.28%82.61%77.32%87.36%83.72%72.73%80.95%85.71%
Difference - Nonaffiliates less 272 Affiliates 0.00%-5.88%N/A -19.32%-9.72%-17.39%N/A 87.36%N/A -27.27%-19.05%10.71%
Parity - Nonaffiliates / 272 Affiliates -1.00 -1.06 N/A -0.88 -0.90 -0.65 N/A N/A N/A -0.62 -0.75 -1.29Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -0.99 N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 50.00%100.00%100.00%87.50%100.00%61.54%70.59%75.00%44.44%83.33%69.23%57.14%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates83.92%76.19%75.68%74.36%74.90%76.88%73.07%79.00%71.00%74.43%65.29%67.68%
Difference - Nonaffiliates less 272 Affiliates 33.92%-23.81%-24.32%-13.14%-25.10%15.34%2.48%4.00%26.56%-8.90%-3.94%10.54%
Parity - Nonaffiliates / 272 Affiliates -1.67 -0.61 -0.72 -0.61 -0.22 -1.41 -1.08 -1.12 -1.79 -0.68 -0.88 -1.28Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.73 -1.42 -0.94 -1.89 -3.26 -0.64 -1.19 -0.53 -0.81 -1.46 -1.82 N/A
DS3 272 Affiliates 100.00%N/A N/A N/A 100.00%100.00%N/A 100.00%100.00%100.00%N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates66.67%100.00%81.82%92.31%92.31%100.00%90.91%100.00%93.33%80.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -33.33%N/A N/A N/A -7.69%0.00%N/A 0.00%-6.67%-20.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates -0.58 N/A N/A N/A -1.11 N/A N/A N/A -0.98 -0.84 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 121 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
New Mexico VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
New Mexico ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 1 0 0 0 0 0 0 2 0 0 1
0 0 0 0 0 0 0 0 0 0 0 0
4 4 2 4 1 3 3 1 1 2 0 3
0 0 1 1 0 0 0 1 0 0 1 2
18 18 14 13 17 11 15 24 15 17 14 9
3 6 3 11 2 1 5 6 7 6 3 0
0 0 0 0 0 0 0 0 2 0 0 1000000000000
0 1 0 0 0 0 0 0 0 0 1 0
1 3 1 2 0 0 5 2 1 2 1 0000000000000
59 46 53 56 45 55 58 56 58 82 42 68
9 12 14 13 19 19 20 25 28 23 13 131153151210111318910
270 226 238 269 207 163 199 255 216 245 147 170
1 1 0 0 2 1 2 1 0 0 0 0100000000000
6 7 7 7 6 10 2 6 1 15 2 21
100.00%100.00%N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%0.00%50.00%N/A 100.00%
0.00%0.00%N/A N/A N/A N/A N/A N/A -100.00%N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A -0.37 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%100.00%N/A N/A N/A 100.00%N/A N/A 100.00%100.00%N/A N/A N/A N/A 64.71%63.64%60.00%79.17%66.67%58.82%71.43%55.56%
100.00%100.00%33.33%90.91%100.00%100.00%100.00%33.33%42.86%33.33%66.67%N/A
N/A N/A -66.67%-9.09%N/A N/A N/A -66.67%N/A N/A -33.33%N/AN/A N/A -0.59 -1.10 N/A N/A N/A -0.51 N/A N/A -0.90 N/AN/A N/A N/A N/A 35.29%36.36%40.00%-45.84%-23.81%-25.49%-4.76%N/A
-1.60 -2.03 -0.35 -1.90 -1.60 -1.44 -1.96 0.21 -0.41 -0.40 -0.96 N/A
N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%66.67%100.00%50.00%N/A N/A 40.00%100.00%100.00%50.00%100.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
83.05%71.74%60.38%92.86%88.89%89.09%87.93%78.57%86.21%31.71%83.33%70.59%
-16.95%5.07%-39.62%42.86%N/A N/A 47.93%-21.43%-13.79%-18.29%-16.67%N/A
-0.91 -1.11 -0.70 -1.72 N/A N/A -2.28 -0.70 -0.95 -0.73 -0.92 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
88.89%66.67%92.86%53.85%84.21%68.42%100.00%68.00%82.14%65.22%76.92%69.23%N/A N/A N/A N/A 73.33%75.00%60.00%63.64%61.54%77.78%88.89%80.00%75.56%67.70%73.53%69.14%73.43%68.71%66.33%63.14%59.26%52.65%70.75%68.82%
-13.33%1.03%-19.33%15.29%-10.78%0.29%-33.67%-4.86%-22.88%-12.57%-6.17%-0.41%
-0.57 -1.04 -0.16 -1.54 -0.50 -1.01 0.78 -0.77 0.21 -0.43 -0.75 -1.01N/A N/A N/A N/A 0.10%-6.29%6.33%-0.50%-2.28%-25.13%-18.14%-11.18%N/A N/A -0.89 -1.65 -1.00 -0.80 -1.20 -1.00 -0.94 0.04 -0.30 -0.66
100.00%100.00%N/A N/A 100.00%100.00%100.00%100.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%85.71%57.14%100.00%90.00%100.00%100.00%100.00%20.00%100.00%66.67%
0.00%0.00%N/A N/A 0.00%-10.00%0.00%0.00%N/A N/A N/A N/A
N/A N/A N/A N/A N/A -1.09 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 122 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
New Mexico VolumesFG_D272 272 Affiliates 2 0 0 0 0 0 0 0 0 0 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 2 7 6 1 2 3 3 5 1 5 2 6
FRAMRLY272 272 Affiliates 0 0 0 0 1 0 1 0 1 0 0 0
FRAMRLY272 BOC & Other Affiliates 21 11 18 22 9 17 21 20 10 18 17 15
FRAMRLY272 Nonaffiliates 5 6 4 9 0 9 13 5 6 10 10 5
OCN_272 272 Affiliates 0 0 0 0 0 1 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 1 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 1 0 0 0 0 0 0 0 0 0 0
DS0 272 Affiliates 3 1 0 1 2 3 0 1 0 2 2 4DS0BOC & Other Affiliates 0 0 0 0 1 1 0 0 0 0 0 0
DS0 Nonaffiliates 105 51 89 88 72 92 97 87 43 55 42 63
DS1 272 Affiliates 4 3 2 8 7 13 17 12 9 12 13 7DS1BOC & Other Affiliates 3 11 5 9 7 4 15 14 9 7 6 0
DS1 Nonaffiliates 255 252 296 273 247 359 453 381 269 262 242 263
DS3 272 Affiliates 2 0 0 0 1 1 0 1 3 2 0 0DS3BOC & Other Affiliates 0 1 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 9 4 11 13 13 11 11 8 15 5 1 9
New Mexico ResultsFG_D272 272 Affiliates 0.31 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.01
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.13 0.06 0.05 0.06 0.05 0.05 0.10 0.04 0.03 0.02 0.02 0.17
Difference - Nonaffiliates less 272 Affiliates -0.18 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.16Parity - Nonaffiliates / 272 Affiliates -1.27 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A N/A N/A 0.15 N/A 0.08 N/A 0.03 N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.09 0.08 0.09 0.14 N/A 0.13 0.07 0.04 0.10 0.15 0.11 0.04
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A -0.01 N/A 0.07 N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.20 -1.03 -1.04 -1.30 N/A -1.29 -1.64 -1.87 -0.60 -1.02 -1.21 -1.38
OCN_272 272 Affiliates N/A N/A N/A N/A N/A 0.02 N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 0.01 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.11 0.15 N/A 0.01 0.02 0.07 N/A 0.50 N/A 0.10 1:55 0.11DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.16 0.09 0.12 0.12 0.09 0.09 0.12 0.11 0.11 0.14 0.10 0.13
Difference - Nonaffiliates less 272 Affiliates 0.05 -0.06 N/A 0.11 0.07 0.02 N/A -0.39 N/A 0.04 0.02 0.02
Parity - Nonaffiliates / 272 Affiliates -0.80 N/A N/A N/A -0.16 -0.92 N/A N/A N/A -0.88 -0.89 -1.23Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 0.25 0.13 0.06 0.07 0.07 0.15 0.12 0.12 0.23 0.12 0.10 0.29DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.11 0.14 0.11 0.14 0.13 0.14 0.15 0.11 0.14 0.13 0.17 0.15
Difference - Nonaffiliates less 272 Affiliates -0.14 0.00 0.05 0.06 0.06 -0.01 0.03 0.00 -0.09 0.01 0.06 -0.14
Parity - Nonaffiliates / 272 Affiliates -1.63 -1.04 -0.74 -0.39 -0.25 -1.17 -0.68 -1.01 -1.64 -0.85 -0.42 -1.44Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.55 -1.47 -1.01 -1.18 -2.20 -0.55 -1.18 -0.79 -1.01 -1.22 -1.30 N/A
DS3 272 Affiliates 0.07 N/A N/A N/A 0.03 0.01 N/A 0.01 0.03 0.01 N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.12 0.09 0.10 0.03 0.05 0.05 0.06 0.03 0.06 0.11 0.00 0.05
Difference - Nonaffiliates less 272 Affiliates 0.05 N/A N/A N/A 0.02 0.04 N/A 0.02 0.04 0.10 N/A N/A
Parity - Nonaffiliates / 272 Affiliates -0.77 N/A N/A N/A N/A N/A N/A N/A -0.57 -0.58 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 123 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
New Mexico VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
New Mexico ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 1 0 0 0 0 0 0 2 0 0 1
0 0 0 0 0 0 0 0 0 0 0 0
4 4 2 4 1 3 3 1 1 2 0 3
0 0 1 1 0 0 0 1 0 0 1 2
18 18 14 13 17 11 15 24 15 17 14 9
3 6 3 11 2 1 5 6 7 6 3 0
0 0 0 0 0 0 0 0 2 0 0 1000000000000
0 1 0 0 0 0 0 0 0 0 1 0
1 3 1 2 0 0 5 2 1 2 1 0000000000000
59 46 53 56 45 55 58 56 58 82 42 68
9 12 14 13 19 19 20 25 28 23 13 131153151210111318910
270 226 238 269 207 163 199 255 216 245 147 170
1 1 0 0 2 1 2 1 0 0 0 0100000000000
6 7 7 7 6 10 2 6 1 15 2 21
0.03 0.05 N/A N/A N/A N/A N/A N/A 0.03 N/A N/A 0.52
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.04 0.03 0.03 0.02 0.04 0.01 0.06 0.67 0.13 N/A 0.06
0.02 -0.01 N/A N/A N/A N/A N/A N/A 0.64 N/A N/A -0.46N/A N/A N/A N/A N/A N/A N/A N/A -0.57 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.02 0.05 N/A N/A N/A 0.08 N/A N/A 0.12 0.09N/A N/A N/A N/A 0.12 0.17 0.17 0.14 0.22 0.23 0.15 0.17
0.10 0.06 0.20 0.07 0.06 0.01 0.09 0.21 0.27 0.59 0.32 N/A
N/A N/A 0.18 0.02 N/A N/A N/A 0.12 N/A N/A 0.20 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A -0.06 -0.17 -0.08 0.07 0.05 0.36 0.17 N/A
-1.42 -2.30 -0.47 -2.31 -1.34 -1.56 -1.57 -0.46 -0.81 0.03 -0.35 N/A
N/A N/A N/A N/A N/A N/A N/A N/A 0.01 N/A N/A 0.01N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.03 N/A N/A N/A N/A N/A N/A N/A N/A 0.16 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.16 0.25 0.01 0.15 N/A N/A 0.13 0.05 0.01 0.18 0.11 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.09 0.13 0.15 0.12 0.07 0.09 0.10 0.10 0.10 0.28 0.09 0.12
-0.07 -0.12 0.14 -0.02 N/A N/A -0.03 0.05 0.09 0.11 -0.02 N/A
N/A -1.28 N/A -1.12 N/A N/A -1.34 -0.75 N/A -0.22 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.08 0.13 0.06 0.21 0.11 0.14 0.07 0.15 0.08 0.20 0.11 0.13N/A N/A N/A N/A 0.15 0.17 0.14 0.12 0.15 0.13 0.08 0.130.14 0.16 0.13 0.16 0.13 0.15 0.23 0.20 0.18 0.22 0.13 0.14
0.05 0.03 0.07 -0.05 0.02 0.01 0.15 0.05 0.10 0.03 0.02 0.00
-0.65 -0.83 0.33 -1.52 -0.77 -0.94 0.86 -0.55 0.86 -0.88 -0.67 -1.01N/A N/A N/A N/A -0.02 -0.02 0.09 0.08 0.03 0.09 0.05 0.00N/A N/A -0.75 -1.54 -1.22 -1.18 -0.47 -0.50 -0.73 0.23 -0.36 -0.97
0.05 0.04 N/A N/A 0.02 0.01 0.07 0.03 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A0.04 0.03 0.08 0.12 0.05 0.08 0.03 0.06 0.02 0.34 0.09 0.13
-0.01 -0.01 N/A N/A 0.03 0.07 -0.05 0.03 N/A N/A N/A N/A
N/A N/A N/A N/A -1.10 -3.26 -1.74 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 124 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
New Mexico VolumesFG_D272 272 Affiliates 110 113 118 115 116 116 116 117 124 131 131 132
FG_D272 BOC & Other Affiliates 1 1 1 1 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4453 4517 4508 4319 4298 4286 4207 3963 3936 3840 3736 3694
FRAMRLY272 272 Affiliates 43 45 53 56 55 59 60 63 65 73 77 78
FRAMRLY272 BOC & Other Affiliates 372 375 377 381 385 394 397 401 402 408 412 403
FRAMRLY272 Nonaffiliates 329 338 342 337 337 350 357 356 355 353 351 338
OCN_272 272 Affiliates 6 8 8 8 8 8 8 8 6 8 8 8OCN_272 BOC & Other Affiliates 2 2 2 2 2 2 2 2 2 2 2 2
OCN_272 Nonaffiliates 121 121 122 122 122 124 123 123 100 101 101 101
DS0 272 Affiliates 75 80 81 75 74 71 56 47 47 49 49 50DS0BOC & Other Affiliates 6 6 6 6 6 6 6 0 0 0 0 0
DS0 Nonaffiliates 3156 3119 3078 3067 3020 2988 2952 2920 2861 2824 2773 2770
DS1 272 Affiliates 446 463 500 507 524 531 551 575 603 627 635 650DS1BOC & Other Affiliates 191 191 194 197 195 193 191 195 195 196 55 47
DS1 Nonaffiliates 10842 10777 10573 10504 10570 10539 10530 10116 10182 10203 10252 10273
DS3 272 Affiliates 57 57 60 63 64 65 65 66 67 68 71 74DS3BOC & Other Affiliates 12 12 12 12 12 12 12 12 12 12 12 8
DS3 Nonaffiliates 663 668 684 685 685 686 674 687 676 678 679 675
New Mexico ResultsFG_D272 272 Affiliates 1.82%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.76%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.04%0.15%0.13%0.02%0.05%0.07%0.07%0.13%0.03%0.13%0.05%0.16%
Difference - Nonaffiliates less 272 Affiliates -1.78%0.15%0.13%0.02%0.05%0.07%0.07%0.13%0.03%0.13%0.05%-0.60%Parity - Nonaffiliates / 272 Affiliates -1.32 -0.97 -0.97 -1.06 -1.03 -1.01 -1.01 -0.98 -1.06 -0.97 -1.02 -1.18
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.06 -1.03 -1.03 -1.08 N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.00%0.00%0.00%0.00%1.82%0.00%1.67%0.00%1.54%0.00%0.00%0.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.52%1.78%1.17%2.67%0.00%2.57%3.64%1.40%1.69%2.83%2.85%1.48%
Difference - Nonaffiliates less 272 Affiliates 1.52%1.78%1.17%2.67%-1.82%2.57%1.97%1.40%0.15%2.83%2.85%1.48%Parity - Nonaffiliates / 272 Affiliates -0.75 -0.71 -0.77 -0.53 -1.35 -0.53 -0.74 -0.69 -1.04 -0.43 -0.41 -0.62Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.87 -1.34 -1.84 -1.66 -1.77 -1.43 -1.37 -1.84 -1.26 -1.39 -1.33 -1.59
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%12.50%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.83%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.83%0.00%0.00%0.00%-12.50%0.00%0.00%0.00%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A -1.11 N/A N/A N/A -1.63 N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.18 N/A N/A N/A -1.85 N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 4.00%1.25%0.00%1.33%2.70%4.23%0.00%2.13%0.00%4.08%4.08%8.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 3.33%1.64%2.89%2.87%2.38%3.08%3.29%2.98%1.50%1.95%1.51%2.27%
Difference - Nonaffiliates less 272 Affiliates -0.67%0.39%2.89%1.54%-0.32%-1.15%3.29%0.85%1.50%-2.13%-2.57%-5.73%
Parity - Nonaffiliates / 272 Affiliates -1.07 -0.97 -0.60 -0.83 -1.04 -1.13 -0.60 -0.94 -0.81 -1.20 -1.24 -1.40Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.95 -0.98 -0.96 -0.96 -1.22 -1.24 -0.94 N/A N/A N/A N/A N/A
DS1 272 Affiliates 0.90%0.65%0.40%1.58%1.34%2.45%3.09%2.09%1.49%1.91%2.05%1.08%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates2.35%2.34%2.80%2.60%2.34%3.41%4.30%3.77%2.64%2.57%2.36%2.56%
Difference - Nonaffiliates less 272 Affiliates 1.45%1.69%2.40%1.02%1.00%0.96%1.21%1.68%1.15%0.66%0.31%1.48%
Parity - Nonaffiliates / 272 Affiliates -0.49 -0.37 -0.10 -0.58 -0.55 -0.68 -0.63 -0.36 -0.47 -0.73 -0.87 -0.17Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.85 -1.47 -0.97 -1.31 -1.22 -0.76 -1.42 -1.43 -1.30 -1.17 -1.47 -0.75
DS3 272 Affiliates 3.51%0.00%0.00%0.00%1.56%1.54%0.00%1.52%4.48%2.94%0.00%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates1.36%0.60%1.61%1.90%1.90%1.60%1.63%1.16%2.22%0.74%0.15%1.33%
Difference - Nonaffiliates less 272 Affiliates -2.15%0.60%1.61%1.90%0.34%0.06%1.63%-0.36%-2.26%-2.20%0.15%1.33%
Parity - Nonaffiliates / 272 Affiliates -1.23 -0.91 -0.75 -0.70 -0.99 -1.03 -0.73 -1.06 -1.23 -1.28 -1.03 -0.75
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.96 -1.26 -0.95 -0.94 -0.94 -0.95 -0.95 -0.97 -0.92 -1.00 -1.08 -0.98
Page 125 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthNew Mexico
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
New Mexico VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
New Mexico ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
133 141 141 141 141 144 145 151 146 146 146 146
0 0 0 0 0 0 0 0 0 0 0 0
3483 3486 3416 3188 2988 2937 2834 2732 2728 2758 2760 2765
81 84 84 86 30 29 29 31 31 31 32 34
405 401 397 390 384 378 378 389 576 582 582 578
342 394 371 372 225 226 221 216 208 208 208 207
8 8 10 10 13 13 13 13 13 13 13 13222222223333
101 101 102 105 156 159 159 160 130 131 131 134
52 52 54 54 56 49 48 50 50 50 47 45000000000000
2710 2696 2677 2659 2194 2182 2159 2136 2125 2088 2063 2030
663 687 702 715 733 752 761 787 789 815 838 85636373837248251256256553563570572
10353 10380 10422 10526 7731 7803 7815 7894 7965 8033 8061 8125
74 75 76 75 82 84 85 85 87 89 91 92422222225555
670 665 671 673 561 560 562 569 564 562 564 565
0.75%0.71%0.00%0.00%0.00%0.00%0.00%0.00%1.37%0.00%0.00%0.68%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.11%0.11%0.06%0.13%0.03%0.10%0.11%0.04%0.04%0.07%0.00%0.11%
-0.64%-0.60%0.06%0.13%0.03%0.10%0.11%0.04%-1.33%0.07%0.00%-0.57%-1.19 -1.19 -1.02 -0.97 -1.06 -0.98 -0.98 -1.06 -1.36 -1.01 N/A -1.22
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%1.19%1.16%0.00%0.00%0.00%3.23%0.00%0.00%3.13%5.88%N/A N/A N/A N/A 4.43%2.91%3.97%6.17%2.60%2.92%2.41%1.56%
0.88%1.52%0.81%2.96%0.89%0.44%2.26%2.78%3.37%2.88%1.44%0.00%
0.88%1.52%-0.38%1.80%0.89%0.44%2.26%-0.45%3.37%2.88%-1.69%-5.88%-0.75 -0.59 -1.11 -0.67 -0.89 -1.03 -0.67 -1.07 -0.51 -0.57 -1.25 -1.68N/A N/A N/A N/A -3.54%-2.47%-1.71%-3.39%0.77%-0.04%-0.97%-1.56%
-1.87 -1.75 -1.76 -1.11 -2.02 -1.87 -1.52 -1.83 -0.71 -1.01 -1.39 -1.78
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%15.38%0.00%0.00%7.69%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.99%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.76%0.00%
0.00%0.99%0.00%0.00%0.00%0.00%0.00%0.00%-15.38%0.00%0.76%-7.69%
N/A -1.10 N/A N/A N/A N/A N/A N/A -1.89 N/A -1.07 -1.60N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.76%0.00%
N/A -1.18 N/A N/A N/A N/A N/A N/A N/A N/A -1.17 N/A
1.92%5.77%1.85%3.70%0.00%0.00%10.42%4.00%2.00%4.00%2.13%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
2.18%1.71%1.98%2.11%2.05%2.52%2.69%2.62%2.73%3.93%2.04%3.35%
0.26%-4.06%0.13%-1.59%2.05%2.52%-7.73%-1.38%0.73%-0.07%-0.09%3.35%
-1.01 -1.34 -1.02 -1.17 -0.72 -0.70 -1.47 -1.13 -0.95 -1.01 -1.01 -0.65N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.36%1.75%1.99%1.82%2.59%2.53%2.63%3.18%3.55%2.82%1.55%1.52%N/A N/A N/A N/A 6.05%4.78%3.91%4.30%2.35%3.20%1.58%1.75%2.61%2.18%2.28%2.56%2.68%2.09%2.55%3.23%2.71%3.05%1.82%2.09%
1.25%0.43%0.29%0.74%0.09%-0.44%-0.08%0.05%-0.84%0.23%0.27%0.57%
-0.37 -0.81 -0.88 -0.67 -0.97 -1.17 -1.03 -0.98 -1.28 -0.91 -0.86 -0.70N/A N/A N/A N/A -3.37%-2.69%-1.36%-1.07%0.36%-0.15%0.24%0.34%-1.01 -1.05 -1.46 -1.29 -1.51 -1.46 -1.26 -1.19 -0.87 -1.04 -0.89 -0.86
1.35%1.33%0.00%0.00%2.44%1.19%2.35%1.18%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.90%1.05%1.04%1.04%1.07%1.79%0.36%1.05%0.18%2.67%0.35%3.72%
-0.45%-0.28%1.04%1.04%-1.37%0.60%-1.99%-0.13%0.18%2.67%0.35%3.72%
-1.09 -1.05 -0.79 -0.79 -1.28 -0.91 -1.42 -1.04 -1.01 -0.37 -0.90 -0.21
N/A N/A N/A N/A 1.07%1.79%0.36%1.05%0.18%2.67%0.35%3.72%-1.30 -1.02 -1.02 -1.02 -1.04 -1.02 -1.08 -1.04 -1.12 -0.96 -1.07 -0.93
Page 126 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Oregon VolumesSIMPLE_AGG 272 Affiliates 9565 13860 11276 7709 8082 6156 4946 4448 3645 3007 2711 3110
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 6913 6060 6467 5829 3849 3873 4527 2412 3041 2696 1569 1618
Oregon Results
SIMPLE_AGG 272 Affiliates 98.54%99.08%99.88%99.94%99.79%99.77%99.92%99.73%99.97%99.83%99.89%99.94%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 97.97%99.69%99.77%99.79%99.92%99.87%99.93%100.00%99.90%99.89%99.87%100.00%Difference - Nonaffiliates less 272 Affiliates -0.57%0.61%-0.11%-0.15%0.13%0.10%0.01%0.27%-0.07%0.06%-0.02%0.06%
Parity - Nonaffiliates / 272 Affiliates -0.31 -1.96 -0.49 -0.26 -1.34 -1.23 -1.06 -1.56 -0.59 -1.14 -0.96 -1.22
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Oregon Volumes
COMPLEXBUS272 Affiliates 38 205 140 144 407 223 176 225 76 71 147 23COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 115 43 24 121 23 62 65 46 56 343 46 23
Oregon ResultsCOMPLEXBUS272 Affiliates 100.00%64.88%32.86%100.00%95.58%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 80.00%100.00%41.67%46.28%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -20.00%35.12%8.81%-53.72%4.42%0.00%0.00%0.00%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates 1.03 -3.67 -1.52 3.83 -1.61 N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 127 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Oregon VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Oregon Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Oregon Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Oregon ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3092 2043 2723 1314 919 702 1046 548 612 439 637 659
0 0 0 0 0 0 0 0 0 0 0 0
1696 1924 1861 1474 1496 1719 1559 5110 1423 1362 1697 1268
99.94%99.71%99.71%99.09%99.89%99.86%99.90%100.00%100.00%100.00%99.84%99.85%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.94%99.95%99.41%99.53%100.00%99.94%99.87%99.94%99.93%100.00%99.94%100.00%0.00%0.24%-0.30%0.44%0.11%0.08%-0.03%-0.06%-0.07%0.00%0.10%0.15%
-1.02 -1.38 -0.51 -1.33 -1.48 -1.30 -0.84 N/A N/A N/A -1.32 -1.49
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
10 23 269 40 99 30 116 118 46 115 23 36000000000000
23 250 92 0 46 287 180 149 92 0 6 23
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%75.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%
0.00%0.00%-25.00%N/A 0.00%0.00%0.00%0.00%0.00%N/A 0.00%0.00%N/A N/A 3.22 N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 128 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Oregon VolumesFG_D272 272 Affiliates 0 0 1 0 2 5 6 21 2 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 29 42 32 18 17 39 34 43 28 33 36 52
FRAMRLY272 272 Affiliates 4 6 2 3 3 2 6 7 5 7 1 4
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 37 27 37 63 53 49 35 36 49 33 41 28
OCN_272 272 Affiliates 0 1 0 0 0 0 0 0 0 2 8 1OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 1 1 2 0 0 0 2 1 3 4 1
DS0 272 Affiliates 11 12 4 5 16 15 35 2 6 9 17 5DS0BOC & Other Affiliates 0 1 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 100 121 172 161 129 137 196 205 139 122 110 77
DS1 272 Affiliates 38 55 48 40 49 66 53 66 75 47 40 48DS1BOC & Other Affiliates 0 0 1 25 3 0 2 0 12 6 27 10
DS1 Nonaffiliates 701 490 599 614 597 725 542 548 471 475 543 440
DS3 272 Affiliates 4 3 7 2 3 9 3 1 4 6 2 4DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 10 17 25 14 12 15 18 29 19 11 20 18
Oregon ResultsFG_D272 272 Affiliates N/A N/A 100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%94.44%100.00%100.00%100.00%93.02%100.00%100.00%100.00%98.08%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A 0.00%0.00%0.00%-6.98%0.00%N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -0.30 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%66.67%100.00%66.67%100.00%50.00%66.67%85.71%80.00%71.43%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 91.89%88.89%75.68%93.65%94.34%79.59%85.71%88.89%87.76%93.94%95.12%85.71%
Difference - Nonaffiliates less 272 Affiliates -8.11%22.22%-24.32%26.98%-5.66%29.59%19.04%3.18%7.76%22.51%-4.88%-14.29%Parity - Nonaffiliates / 272 Affiliates -0.81 -1.63 -0.67 -1.59 -0.94 -1.50 -1.56 -1.13 -1.25 -1.73 -1.09 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A 100.00%N/A N/A N/A N/A N/A N/A N/A 50.00%100.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%100.00%100.00%100.00%N/A N/A N/A 100.00%100.00%66.67%50.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%N/A N/A N/A N/A N/A N/A N/A 16.67%-50.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.22 0.06 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%91.67%100.00%100.00%87.50%100.00%94.29%100.00%100.00%77.78%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 98.00%98.35%98.84%99.38%97.67%99.27%98.98%97.56%97.12%94.26%98.18%97.40%
Difference - Nonaffiliates less 272 Affiliates -2.00%6.68%-1.16%-0.62%10.17%-0.73%4.69%-2.44%-2.88%16.48%-1.82%-2.60%
Parity - Nonaffiliates / 272 Affiliates -0.91 -1.49 -1.07 -1.13 -1.71 -1.06 -1.55 -1.03 -0.93 -1.70 -0.84 -1.00Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.13 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 97.37%94.55%89.58%97.50%97.96%89.39%88.68%89.39%96.00%89.36%87.50%89.58%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates94.01%95.10%94.99%94.46%93.30%93.10%95.76%94.34%94.48%91.37%95.76%94.55%
Difference - Nonaffiliates less 272 Affiliates -3.36%0.55%5.41%-3.04%-4.66%3.71%7.08%4.95%-1.52%2.01%8.26%4.97%
Parity - Nonaffiliates / 272 Affiliates -0.78 -1.06 -1.44 -0.79 -0.51 -1.25 -1.57 -1.46 -0.82 -1.16 -1.56 -1.40Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.00 -0.67 -0.92 N/A -0.98 N/A -0.74 -0.79 -0.61 -0.78
DS3 272 Affiliates 100.00%100.00%71.43%50.00%100.00%100.00%100.00%100.00%75.00%83.33%100.00%50.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates90.00%100.00%92.00%92.86%100.00%86.67%100.00%96.55%100.00%100.00%100.00%94.44%
Difference - Nonaffiliates less 272 Affiliates -10.00%0.00%20.57%42.86%0.00%-13.33%0.00%-3.45%25.00%16.67%0.00%44.44%
Parity - Nonaffiliates / 272 Affiliates -0.83 N/A -1.65 -1.69 N/A -0.43 N/A -1.16 -1.64 -1.54 N/A -1.98
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 129 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Oregon VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Oregon ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
18 8 13 3 0 1 4 10 0 31 8 6
0 0 0 0 0 0 0 0 0 0 0 0
13 25 17 31 4 14 35 51 26 31 24 17
3 6 18 9 4 3 1 7 6 7 3 8
5 0 0 0 0 7 0 0 0 0 0 0
27 30 43 29 23 16 38 37 19 35 44 47
0 0 0 2 0 0 0 0 2 0 2 0000000000000
5 0 6 3 4 0 1 0 2 1 0 4
11 12 15 2 3 7 4 8 9 7 5 27000000000000
77 84 72 80 84 96 82 117 86 117 234 146
55 61 72 58 43 38 57 68 59 50 55 6918820000000000
462 449 589 488 400 524 515 587 513 557 542 496
6 5 4 2 4 12 1 12 5 18 7 31421001000000
32 15 12 14 23 24 32 31 26 35 13 30
100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A 96.77%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
92.31%100.00%94.12%100.00%100.00%92.86%97.14%100.00%100.00%100.00%100.00%100.00%
-7.69%0.00%-5.88%0.00%N/A -7.14%-2.86%0.00%N/A 3.23%0.00%0.00%-0.52 N/A -0.66 N/A N/A -1.12 -1.06 N/A N/A -1.44 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%100.00%83.33%77.78%75.00%100.00%100.00%100.00%83.33%57.14%100.00%100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A
0.00%90.00%93.02%96.55%73.91%93.75%92.11%81.08%78.95%97.14%84.09%82.98%
0.00%-10.00%9.69%18.77%-1.09%-6.25%-7.89%-18.92%-4.38%40.00%-15.91%-17.02%N/A -0.64 -1.56 -1.72 -1.07 -0.99 -1.04 -0.26 -0.97 -2.19 -0.68 -0.25N/A N/A N/A N/A N/A -6.25%N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A -0.80 N/A N/A N/A N/A N/A N/A
N/A N/A N/A 0.00%N/A N/A N/A N/A 100.00%N/A 50.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
80.00%N/A 83.33%100.00%100.00%N/A 100.00%N/A 50.00%100.00%N/A 0.00%
N/A N/A N/A 100.00%N/A N/A N/A N/A -50.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A -0.63 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%88.89%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%98.81%98.61%98.75%98.81%100.00%96.34%99.15%98.84%99.15%99.15%99.32%
0.00%-1.19%-1.39%-1.25%-1.19%0.00%-3.66%-0.85%9.95%-0.85%-0.85%-0.68%
N/A -1.02 -0.96 -1.17 -1.15 N/A -0.96 -1.11 -1.55 -1.12 -1.08 -0.98N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
92.73%90.16%93.06%93.10%93.02%92.11%87.72%94.12%91.53%94.00%96.36%86.96%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A93.72%94.21%92.53%93.65%94.00%88.93%91.84%92.33%92.98%92.64%94.28%93.55%
0.99%4.05%-0.53%0.55%0.98%-3.18%4.12%-1.79%1.45%-1.36%-2.08%6.59%
-1.10 -1.37 -0.97 -1.06 -1.09 -0.80 -1.33 -0.83 -1.14 -0.90 -0.79 -1.56N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A0.41 -0.96 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%40.00%75.00%50.00%0.00%91.67%0.00%100.00%60.00%66.67%100.00%100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A87.50%93.33%91.67%100.00%91.30%100.00%96.88%96.77%100.00%82.86%92.31%93.33%
-12.50%53.33%16.67%50.00%91.30%8.33%96.88%-3.23%40.00%16.19%-7.69%-6.67%
-0.54 -2.28 -1.41 -1.80 N/A -1.52 N/A -0.83 -2.02 -1.72 -0.76 -0.93
N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A-0.19 -1.04 -1.11 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 130 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Oregon VolumesFG_D272 272 Affiliates 3 8 22 6 29 2 10 5 31 12 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 8 30 40 28 40 15 17 14 13 36 10 6
FRAMRLY272 272 Affiliates 3 9 2 2 0 0 0 1 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 46 47 56 58 96 125 91 83 61 53 63 40
FRAMRLY272 Nonaffiliates 5 7 11 6 5 5 2 1 10 3 9 1
OCN_272 272 Affiliates 0 0 0 1 0 0 1 0 2 1 2 6OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 3 1 2 1 2 0 1 1 2 1 1 0
DS0 272 Affiliates 8 7 6 3 13 2 4 2 4 3 3 1DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 29 43 62 61 63 94 92 109 134 103 32 13
DS1 272 Affiliates 39 42 68 43 84 42 50 61 80 59 31 41DS1BOC & Other Affiliates 0 1 0 1 1 0 9 0 1 0 0 0
DS1 Nonaffiliates 607 494 461 471 427 589 512 483 363 399 358 326
DS3 272 Affiliates 3 0 3 8 5 19 5 11 9 3 6 4DS3BOC & Other Affiliates 2 0 1 0 1 1 3 1 1 0 3 0
DS3 Nonaffiliates 21 31 62 47 30 19 16 16 13 18 16 25
Oregon ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%100.00%96.55%100.00%100.00%100.00%96.77%100.00%N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%93.33%100.00%92.86%95.00%100.00%88.24%78.57%76.92%97.22%80.00%83.33%
Difference - Nonaffiliates less 272 Affiliates 0.00%-6.67%0.00%-7.14%-1.55%0.00%-11.76%-21.43%-19.85%-2.78%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A -0.70 N/A -0.76 -0.91 N/A -0.44 -0.42 0.09 -0.87 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%88.89%50.00%100.00%N/A N/A N/A 100.00%N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 90.00%
FRAMRLY272 Nonaffiliates 80.00%85.71%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -20.00%-3.18%50.00%0.00%N/A N/A N/A 0.00%N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates -0.73 -0.95 -1.79 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 10.00%
Parity - Nonaffiliates / BOC & Other Affiliates -0.92 -0.62 -2.01 -1.61 N/A -1.47 -1.25 -1.18 -1.33 -1.46 -1.83 -1.20
OCN_272 272 Affiliates N/A N/A N/A 0.00%N/A N/A 100.00%N/A 100.00%100.00%100.00%66.67%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 66.67%0.00%50.00%0.00%50.00%N/A 100.00%100.00%100.00%100.00%0.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A 0.00%N/A N/A 0.00%N/A 0.00%0.00%-100.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.37 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 87.50%85.71%83.33%100.00%100.00%100.00%75.00%100.00%100.00%100.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 96.55%100.00%90.32%95.08%96.83%97.87%91.30%98.17%96.27%92.23%84.38%84.62%
Difference - Nonaffiliates less 272 Affiliates 9.05%14.29%6.99%-4.92%-3.17%-2.13%16.30%-1.83%-3.73%-7.77%-15.62%-15.38%
Parity - Nonaffiliates / 272 Affiliates -1.42 -1.61 -1.27 -0.96 -0.77 -1.09 -1.45 -1.10 -0.94 -0.86 -0.70 -0.99Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 92.31%95.24%95.59%88.37%96.43%97.62%94.00%96.72%95.00%81.36%80.65%92.68%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates90.61%93.12%92.62%93.84%92.74%92.87%91.80%93.58%89.53%87.22%93.58%92.64%
Difference - Nonaffiliates less 272 Affiliates -1.70%-2.12%-2.97%5.47%-3.69%-4.75%-2.20%-3.14%-5.47%5.86%12.93%-0.04%
Parity - Nonaffiliates / 272 Affiliates -0.93 -0.84 -0.68 -1.40 -0.54 -0.56 -0.82 -0.65 -0.43 -1.40 -1.65 -1.03Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -0.99 N/A -0.99 -0.98 N/A -1.37 N/A -0.97 N/A N/A N/A
DS3 272 Affiliates 66.67%N/A 66.67%100.00%40.00%100.00%100.00%54.55%88.89%100.00%83.33%75.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates61.90%80.65%88.71%91.49%80.00%84.21%87.50%81.25%100.00%94.44%62.50%96.00%
Difference - Nonaffiliates less 272 Affiliates -4.77%N/A 22.04%-8.51%40.00%-15.79%-12.50%26.70%11.11%-5.56%-20.83%21.00%
Parity - Nonaffiliates / 272 Affiliates -0.99 N/A -1.48 -0.58 -2.03 -0.07 -0.64 -1.83 -1.50 -1.01 -0.50 -1.55
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.20 N/A N/A N/A N/A -0.96 -2.11 -0.93 N/A N/A -1.60 N/A
Page 131 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Oregon VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Oregon ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 16 9 4 3 0 0 0 6 2 13 3
0 0 0 0 0 0 0 0 0 0 0 0
21 4 32 13 6 5 12 41 11 20 15 23
0 0 0 1 0 0 1 0 1 0 0 1
33 48 57 58 39 38 50 34 17 49 23 26
8 6 0 7 7 0 3 10 0 4 1 6
0 0 1 0 1 1 0 0 0 0 0 1000000000000
0 5 3 3 4 0 1 5 0 0 5 1
7 4 8 1 1 2 1 2 0 2 2 1000000000000
23 46 45 29 24 67 88 51 34 38 96 131
49 64 83 68 40 29 51 42 64 42 49 57000000000000
347 336 512 406 320 458 541 514 430 511 442 494
5 9 10 4 14 12 3 3 5 7 6 6101100011001
15 26 20 11 16 24 38 43 24 73 35 36
N/A 100.00%88.89%100.00%66.67%N/A N/A N/A 100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
90.48%75.00%87.50%100.00%83.33%100.00%100.00%90.24%72.73%90.00%80.00%95.65%
N/A -25.00%-1.39%0.00%16.66%N/A N/A N/A -27.27%-10.00%-20.00%-4.35%N/A -0.18 -1.05 N/A -1.30 N/A N/A N/A -0.25 -0.94 -0.03 -1.04
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 100.00%N/A N/A 100.00%N/A 100.00%N/A N/A 100.00%87.88%89.58%84.21%87.93%87.18%86.84%88.00%79.41%82.35%87.76%100.00%92.31%
75.00%100.00%N/A 85.71%100.00%N/A 66.67%50.00%N/A 100.00%100.00%100.00%
N/A N/A N/A -14.29%N/A N/A -33.33%N/A N/A N/A N/A 0.00%N/A N/A N/A -1.05 N/A N/A -0.90 N/A N/A N/A N/A N/A-12.88%10.42%N/A -2.22%12.82%N/A -21.33%-29.41%N/A 12.24%0.00%7.69%
-0.49 -1.48 N/A -0.90 -1.57 N/A -0.48 0.04 N/A -1.44 N/A -1.39
N/A N/A 100.00%N/A 0.00%100.00%N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 40.00%33.33%0.00%75.00%N/A 0.00%80.00%N/A N/A 80.00%100.00%
N/A N/A -66.67%N/A 75.00%N/A N/A N/A N/A N/A N/A 100.00%
N/A N/A -0.59 N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
85.71%75.00%87.50%0.00%100.00%100.00%100.00%100.00%N/A 50.00%50.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
95.65%97.83%97.78%86.21%91.67%95.52%94.32%92.16%100.00%92.11%97.92%96.18%
9.94%22.83%10.28%86.21%-8.33%-4.48%-5.68%-7.84%N/A 42.11%47.92%-3.82%
-1.40 -1.61 -1.49 N/A -1.06 -1.02 -1.04 -0.95 N/A -1.71 -1.82 -1.05N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
93.88%92.19%90.36%92.65%95.00%96.55%90.20%92.86%95.31%97.62%89.80%96.49%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A93.66%89.58%92.97%87.93%90.31%94.32%88.72%87.94%85.58%83.76%89.59%84.21%
-0.22%-2.61%2.61%-4.72%-4.69%-2.23%-1.48%-4.92%-9.73%-13.86%-0.21%-12.28%
-1.01 -0.78 -1.28 -0.58 -0.66 -0.85 -0.90 -0.66 -0.15 0.01 -1.01 0.02N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%88.89%100.00%100.00%28.57%41.67%33.33%100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%N/A N/A N/A 0.00%100.00%N/A N/A 100.00%86.67%88.46%70.00%72.73%93.75%70.83%78.95%97.67%79.17%94.52%91.43%91.67%
-13.33%-0.43%-30.00%-27.27%65.18%29.16%45.62%-2.33%-20.83%-5.48%-8.57%-8.33%
-0.63 -1.10 0.14 -0.40 -3.40 -2.02 -1.98 -1.11 -0.39 -0.76 -0.69 -0.69
-13.33%N/A -30.00%-27.27%N/A N/A N/A 97.67%-20.83%N/A N/A -8.33%-1.01 N/A -0.81 -0.86 N/A N/A N/A N/A -0.90 N/A N/A -1.03
Page 132 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Oregon VolumesFG_D272 272 Affiliates 3 8 22 6 29 2 10 5 31 12 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 10 32 41 29 28 14 17 15 12 41 6 8
FRAMRLY272 272 Affiliates 0 2 1 0 0 0 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 18 23 15 23 22 98 39 44 44 26 37 16
FRAMRLY272 Nonaffiliates 0 2 6 3 1 0 0 1 2 1 1 0
OCN_272 272 Affiliates 0 0 0 0 0 0 1 0 1 1 1 6OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 1 0 2 0 1 0 1 0 1 1 0 0
DS0 272 Affiliates 8 7 7 1 8 2 3 1 2 2 0 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 31 43 84 32 30 25 18 26 27 43 13 5
DS1 272 Affiliates 42 44 68 38 71 31 42 37 59 47 24 29DS1BOC & Other Affiliates 0 0 0 0 0 0 2 0 0 0 0 0
DS1 Nonaffiliates 639 530 494 263 236 288 211 218 202 248 181 148
DS3 272 Affiliates 7 0 2 3 1 5 0 6 6 3 2 3DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 1 0 0 0
DS3 Nonaffiliates 30 38 73 44 17 20 11 11 15 12 16 23
Oregon ResultsFG_D272 272 Affiliates 12.30 20.20 17.70 5.50 13.00 17.00 15.80 19.40 13.40 18.70 N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 18.30 20.70 21.80 20.00 22.20 19.30 13.80 22.60 23.90 22.80 22.00 19.75
Difference - Nonaffiliates less 272 Affiliates 6.00 0.50 4.10 14.50 9.20 2.30 -2.00 3.20 10.50 4.10 N/A N/AParity - Nonaffiliates / 272 Affiliates 0.09 -0.45 1.26 1.26 1.26 -0.73 -1.54 0.88 1.26 1.26 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 7.50 2.00 N/A N/A N/A N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 12.63
FRAMRLY272 Nonaffiliates N/A 12.00 8.30 13.30 8.00 N/A N/A 13.00 8.50 12.00 14.00 N/A
Difference - Nonaffiliates less 272 Affiliates N/A 4.50 6.30 N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A -1.30 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.28 -2.55 -1.13 -1.70 N/A N/A -1.09 -1.61 -1.24 -1.28 N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A 2.00 N/A 12.00 15.00 13.00 19.67OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 26.00 N/A 21.00 N/A 24.00 N/A 6.00 N/A 2.00 8.00 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 4.00 N/A -10.00 -7.00 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 6.80 7.40 8.80 13.00 7.80 6.50 7.00 6.00 5.50 7.00 N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 8.60 7.30 18.40 13.40 15.20 8.70 4.00 9.10 13.50 40.30 7.20 7.20
Difference - Nonaffiliates less 272 Affiliates 1.80 -0.10 9.60 0.40 7.40 2.20 -3.00 3.10 8.00 33.30 N/A N/A
Parity - Nonaffiliates / 272 Affiliates -0.39 -1.03 0.49 N/A 0.49 -0.32 -2.66 N/A -0.02 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 9.50 10.60 12.10 10.10 11.90 9.10 10.40 9.00 10.90 13.80 10.80 11.21DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates13.90 13.90 12.90 10.90 12.00 11.40 12.20 10.20 9.30 23.90 10.30 11.62
Difference - Nonaffiliates less 272 Affiliates 4.40 3.30 0.80 0.80 0.10 2.30 1.80 1.20 -1.60 10.10 -0.50 0.41
Parity - Nonaffiliates / 272 Affiliates 0.01 0.14 -0.69 -0.85 -0.99 0.00 -0.07 -0.47 -2.30 0.86 -1.12 -1.00Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 20.40 N/A 22.00 9.00 55.00 9.60 N/A 8.50 9.60 8.60 15.50 22.00DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates13.00 18.00 25.50 14.40 12.90 14.20 11.20 12.60 16.80 7.30 20.00 7.52
Difference - Nonaffiliates less 272 Affiliates -7.40 N/A 3.50 5.40 -42.10 4.60 N/A 4.10 7.20 -1.30 4.50 -14.48
Parity - Nonaffiliates / 272 Affiliates -1.72 N/A N/A -0.45 N/A -0.24 N/A -0.44 -0.63 -1.15 -0.73 -2.06
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 133 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Oregon VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Oregon ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 16 7 4 3 0 0 0 5 2 13 3
0 0 0 0 0 0 0 0 0 0 0 0
19 4 34 11 5 4 12 40 10 20 18 23
0 0 0 0 0 0 0 0 0 0 0 0
21 25 27 38 19 27 41 29 12 28 11 18
0 1 0 1 0 0 0 0 0 0 0 0
0 0 0 0 1 2 0 0 0 0 0 1000000000000
0 4 4 2 3 0 0 6 0 0 3 1
4 0 6 0 0 1 0 1 0 2 1 0000000000000
5 15 12 11 8 7 23 24 6 11 25 26
40 54 54 40 30 25 42 27 43 36 38 36000000100000
176 151 270 216 147 165 304 280 232 298 244 246
4 5 4 5 2 7 3 4 4 7 7 3000000000000
12 15 19 11 10 23 31 31 21 74 26 23
N/A 11.31 16.57 19.25 22.00 N/A N/A N/A 13.00 15.50 19.15 16.33
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
22.63 12.50 14.32 16.73 17.20 8.50 19.83 20.48 21.50 16.35 16.89 22.00
N/A 1.19 -2.25 -2.52 -4.80 N/A N/A N/A 8.50 0.85 -2.26 5.67N/A -0.42 -1.67 -1.68 -1.80 N/A N/A N/A 0.21 -0.91 -2.47 -0.13
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A18.00 20.28 18.15 20.61 23.63 19.56 17.90 19.45 19.92 16.75 18.27 14.28
N/A 6.00 N/A 11.00 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A -14.28 N/A -9.61 N/A N/A N/A N/A N/A N/A N/A N/A
N/A -1.62 N/A -1.32 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A 17.00 49.00 N/A N/A N/A N/A N/A 24.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 36.00 18.50 12.50 48.00 N/A N/A 31.50 N/A N/A 16.67 6.00
N/A N/A N/A N/A 31.00 N/A N/A N/A N/A N/A N/A -18.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
11.25 N/A 9.17 N/A N/A 7.00 N/A 4.00 N/A 15.00 19.00 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.80 6.67 5.58 6.36 4.38 8.14 8.04 8.13 7.83 8.18 9.76 10.65
-1.45 N/A -3.59 N/A N/A 1.14 N/A 4.13 N/A -6.82 -9.24 N/A
-1.18 N/A -1.71 N/A N/A N/A N/A N/A N/A -1.32 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
8.75 8.41 9.52 11.28 10.30 11.24 7.98 8.07 9.98 8.42 12.97 10.22N/A N/A N/A N/A N/A N/A 12.00 N/A N/A N/A N/A N/A11.58 11.14 10.01 9.09 11.23 8.58 9.29 11.27 11.06 12.86 11.37 11.36
2.83 2.73 0.49 -2.19 0.93 -2.66 1.31 3.20 1.08 4.44 -1.60 1.14
-0.07 0.11 -0.73 -1.74 -0.85 -1.36 -0.48 0.86 -0.60 0.86 -1.87 -0.43N/A N/A N/A N/A N/A N/A -2.71 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
12.00 13.60 18.50 4.40 33.00 10.14 9.00 5.75 12.50 8.14 8.43 11.67N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A10.83 8.93 15.58 12.36 12.60 11.83 17.65 18.23 11.67 12.80 8.35 14.30
-1.17 -4.67 -2.92 7.96 -20.40 1.69 8.65 12.48 -0.83 4.66 -0.08 2.63
-1.25 -1.38 -6.59 -0.09 -1.47 -0.85 -0.20 0.34 -1.16 -0.35 -1.05 -0.55
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 134 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Oregon VolumesFG_D272 272 Affiliates 3 0 0 0 1 1 0 0 0 2 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 3 8 16 4 7 13 5 2 6 6 4 2
FRAMRLY272 272 Affiliates 5 3 3 5 3 5 4 6 7 4 0 1
FRAMRLY272 BOC & Other Affiliates 63 59 68 60 51 65 62 74 48 61 54 42
FRAMRLY272 Nonaffiliates 17 9 5 12 10 10 8 8 7 14 5 8
OCN_272 272 Affiliates 0 1 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 1 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 1 0 0 1 0 2 1 0 0 0
DS0 272 Affiliates 4 0 0 0 0 3 4 0 0 2 2 0DS0BOC & Other Affiliates 60 57 35 46 58 49 64 56 48 42 48 25
DS0 Nonaffiliates 74 140 73 57 72 104 105 105 95 119 61 57
DS1 272 Affiliates 17 9 14 12 32 29 16 15 22 12 15 20DS1BOC & Other Affiliates 31 25 26 20 21 25 31 23 12 20 16 14
DS1 Nonaffiliates 310 268 286 282 302 318 313 340 260 290 261 295
DS3 272 Affiliates 1 0 0 0 0 0 1 1 0 1 1 1DS3BOC & Other Affiliates 1 0 0 4 0 3 1 4 0 1 2 2
DS3 Nonaffiliates 6 18 10 9 15 8 8 13 13 5 10 7
Oregon ResultsFG_D272 272 Affiliates 100.00%N/A N/A N/A 0.00%100.00%N/A N/A N/A 100.00%N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%93.75%100.00%100.00%76.92%100.00%100.00%100.00%100.00%75.00%50.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A N/A N/A 100.00%-23.08%N/A N/A N/A 0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A -0.90 N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 60.00%100.00%100.00%100.00%100.00%80.00%100.00%50.00%85.71%75.00%N/A 100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 88.24%88.89%100.00%83.33%90.00%100.00%100.00%87.50%100.00%92.86%100.00%87.50%
Difference - Nonaffiliates less 272 Affiliates 28.24%-11.11%0.00%-16.67%-10.00%20.00%0.00%37.50%14.29%17.86%N/A -12.50%Parity - Nonaffiliates / 272 Affiliates -1.69 -0.88 N/A -0.55 -0.90 -1.55 N/A -1.84 -1.46 -1.44 N/A -1.06Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.41 -1.50 -1.58 -0.38 -1.19 -1.85 -1.91 -1.49 -1.62 -1.77 -1.42 -0.98
OCN_272 272 Affiliates N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 0.00%N/A N/A 100.00%N/A 100.00%100.00%N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%N/A N/A N/A N/A 100.00%100.00%N/A N/A 100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 82.43%90.71%97.26%89.47%94.44%92.31%90.48%79.05%94.74%84.03%90.16%87.72%
Difference - Nonaffiliates less 272 Affiliates -17.57%N/A N/A N/A N/A -7.69%-9.52%N/A N/A -15.97%-9.84%N/A
Parity - Nonaffiliates / 272 Affiliates -0.54 N/A N/A N/A N/A -0.86 -0.75 N/A N/A -0.78 -0.90 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.35 -2.25 -2.13 -1.83 -2.29 -1.82 -2.26 -1.48 -1.38 -1.62 -1.85 -1.89
DS1 272 Affiliates 94.12%100.00%92.86%83.33%84.38%89.66%87.50%46.67%86.36%91.67%93.33%95.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates78.39%83.21%79.72%84.04%81.79%83.02%74.44%62.94%76.92%80.69%81.61%76.95%
Difference - Nonaffiliates less 272 Affiliates -15.73%-16.79%-13.14%0.71%-2.59%-6.64%-13.06%16.27%-9.44%-10.98%-11.72%-18.05%
Parity - Nonaffiliates / 272 Affiliates -0.40 -0.32 -0.40 -1.03 -0.89 -0.67 -0.57 -1.46 -0.50 -0.55 -0.43 0.02Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.75 -0.72 -0.73 -0.98 -0.86 -0.32 -0.88 -1.07 -0.41 -1.04 -1.02 -1.22
DS3 272 Affiliates 100.00%N/A N/A N/A N/A N/A 100.00%100.00%N/A 100.00%100.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates83.33%94.44%90.00%77.78%86.67%100.00%100.00%92.31%92.31%100.00%90.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -16.67%N/A N/A N/A N/A N/A 0.00%-7.69%N/A 0.00%-10.00%0.00%
Parity - Nonaffiliates / 272 Affiliates -1.03 N/A N/A N/A N/A N/A N/A -1.11 N/A N/A -1.09 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.03 N/A N/A -0.52 N/A N/A N/A -0.89 N/A N/A -0.98 N/A
Page 135 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Oregon VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Oregon ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 0 0 2 0 1 2 20 1 0
0 0 0 0 0 0 0 0 0 0 0 0
4 7 5 3 3 6 10 1 6 4 15 5
1 6 3 4 1 1 2 0 1 3 0 1
33 26 35 27 34 43 35 45 32 37 36 38
8 13 11 11 1 2 2 3 9 6 1 1
0 1 0 0 0 0 0 0 0 1 3 0000000000000
0 0 2 0 0 0 0 0 0 0 0 0
3 1 0 0 0 0 0 0 4 1 2 1332541342630433849263127
55 69 59 75 57 53 72 102 41 58 66 65
12 25 28 24 26 18 24 28 29 30 23 39847310201313871016
295 260 299 284 177 210 234 227 195 201 205 269
0 3 1 1 1 0 2 1 0 2 6 1101033301122
11 4 8 12 8 3 22 11 6 13 5 16
N/A N/A N/A N/A N/A 100.00%N/A 100.00%50.00%100.00%100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%85.71%100.00%100.00%100.00%100.00%50.00%100.00%83.33%100.00%80.00%80.00%
N/A N/A N/A N/A N/A 0.00%N/A 0.00%33.33%0.00%-20.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A -1.50 N/A -0.92 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%50.00%66.67%50.00%100.00%0.00%50.00%N/A 100.00%66.67%N/A 100.00%N/A N/A N/A N/A 70.59%76.74%71.43%64.44%62.50%75.68%52.78%68.42%
100.00%76.92%81.82%90.91%100.00%50.00%100.00%100.00%88.89%66.67%100.00%100.00%
0.00%26.92%15.15%40.91%0.00%50.00%50.00%N/A -11.11%0.00%N/A 0.00%N/A -1.66 -1.30 -1.85 N/A N/A -1.61 N/A -1.08 -1.00 N/A N/AN/A N/A N/A N/A 29.41%-26.74%28.57%35.56%26.39%-9.01%47.22%31.58%
-2.09 -0.90 -1.08 -1.76 -1.39 -0.59 -1.53 -1.76 -1.88 -0.74 -1.57 -1.41
N/A 100.00%N/A N/A N/A N/A N/A N/A N/A 100.00%33.33%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A N/A N/A N/A N/A N/A 50.00%100.00%100.00%100.00%N/A N/A N/A N/A 65.38%70.00%76.74%73.68%71.43%65.38%70.97%51.85%
87.27%95.65%89.83%88.00%77.19%77.36%70.83%81.37%82.93%84.48%77.27%55.38%
-12.73%-4.35%N/A N/A N/A N/A N/A N/A 32.93%-15.52%-22.73%-44.62%
-0.75 -1.07 N/A N/A N/A N/A N/A N/A -1.76 -0.93 -0.68 -0.65N/A N/A N/A N/A 11.81%7.36%-5.91%7.69%11.50%19.10%6.30%3.53%
-2.06 -2.20 -1.85 -1.62 -1.64 -1.43 -0.59 -1.56 -1.73 -2.03 -1.39 -1.19
83.33%88.00%78.57%87.50%61.54%88.89%91.67%82.14%89.66%76.67%78.26%53.85%N/A N/A N/A N/A 100.00%75.00%76.92%76.92%62.50%100.00%60.00%87.50%82.03%80.00%78.26%79.23%74.01%80.48%71.79%73.13%83.08%82.09%72.20%65.06%
-1.30%-8.00%-0.31%-8.27%12.47%-8.41%-19.88%-9.01%-6.58%5.42%-6.06%11.21%
-0.99 -0.53 -1.01 -0.53 -1.61 -0.58 0.12 -0.49 -0.57 -1.33 -0.71 -1.66N/A N/A N/A N/A -25.99%5.48%-5.13%-3.79%20.58%-17.91%12.20%-22.44%-0.86 -1.60 -0.31 -0.65 0.01 -1.27 -0.83 -0.88 -1.59 -0.40 -1.38 -0.05
N/A 100.00%100.00%100.00%100.00%N/A 50.00%0.00%N/A 100.00%83.33%100.00%N/A N/A N/A N/A 100.00%66.67%100.00%N/A 100.00%100.00%100.00%100.00%81.82%100.00%100.00%100.00%75.00%100.00%72.73%81.82%83.33%100.00%80.00%62.50%
N/A 0.00%0.00%0.00%-25.00%N/A 22.73%81.82%N/A 0.00%-3.33%-37.50%
N/A N/A N/A N/A -0.90 N/A -1.37 N/A N/A N/A -0.99 -0.74
N/A N/A N/A N/A -25.00%33.33%-27.27%N/A -16.67%0.00%-20.00%-37.50%-0.96 N/A N/A N/A -0.58 -1.53 -0.47 N/A -1.03 N/A -0.84 -0.49
Page 136 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Oregon VolumesFG_D272 272 Affiliates 3 0 0 0 1 1 0 0 0 2 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 3 8 16 4 7 13 5 2 6 6 4 2
FRAMRLY272 272 Affiliates 5 3 3 5 3 5 4 6 7 4 0 1
FRAMRLY272 BOC & Other Affiliates 63 59 68 60 51 65 62 74 48 61 54 42
FRAMRLY272 Nonaffiliates 17 9 5 12 10 10 8 8 7 14 5 8
OCN_272 272 Affiliates 0 1 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 1 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 1 0 0 1 0 2 1 0 0 0
DS0 272 Affiliates 4 0 0 0 0 3 4 0 0 2 2 0DS0BOC & Other Affiliates 60 57 35 46 58 49 64 56 48 42 48 25
DS0 Nonaffiliates 74 140 73 57 72 104 105 105 95 119 61 57
DS1 272 Affiliates 17 9 14 12 32 29 16 15 22 12 15 20DS1BOC & Other Affiliates 31 25 26 20 21 25 31 23 12 20 16 14
DS1 Nonaffiliates 310 268 286 282 302 318 313 340 260 290 261 295
DS3 272 Affiliates 1 0 0 0 0 0 1 1 0 1 1 1DS3BOC & Other Affiliates 1 0 0 4 0 3 1 4 0 1 2 2
DS3 Nonaffiliates 6 18 10 9 15 8 8 13 13 5 10 7
Oregon ResultsFG_D272 272 Affiliates 0.01 N/A N/A N/A 0.17 0.05 N/A N/A N/A 0.04 N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.06 0.03 0.09 0.10 0.05 0.08 0.09 0.04 0.04 0.04 0.13 0.13
Difference - Nonaffiliates less 272 Affiliates 0.05 N/A N/A N/A -0.12 0.03 N/A N/A N/A 0.01 N/A N/AParity - Nonaffiliates / 272 Affiliates 0.13 N/A N/A N/A N/A N/A N/A N/A N/A -0.72 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.13 0.03 0.05 0.06 0.07 0.15 0.03 0.24 0.08 0.13 N/A 0.00FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.11 0.06 0.06 0.11 0.05 0.05 0.03 0.09 0.06 0.05 0.07 0.13
Difference - Nonaffiliates less 272 Affiliates -0.02 0.03 0.01 0.05 -0.02 -0.11 0.01 -0.15 -0.03 -0.08 N/A 0.13Parity - Nonaffiliates / 272 Affiliates -1.21 -0.89 -1.07 -0.02 -1.34 -1.71 -0.74 -1.57 -1.37 -2.20 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.92 -1.69 -1.42 -0.54 -1.52 -1.77 -1.90 -1.41 -1.59 -2.08 -1.25 -0.56
OCN_272 272 Affiliates N/A 0.06 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 0.27 N/A N/A 0.04 N/A 0.09 0.08 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.07 N/A N/A N/A N/A 0.03 0.09 N/A N/A 0.12 0.05 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.11 0.08 0.06 0.08 0.07 0.14 0.08 0.12 0.06 0.08 0.08 0.09
Difference - Nonaffiliates less 272 Affiliates 0.04 N/A N/A N/A N/A 0.12 -0.01 N/A N/A -0.04 0.03 N/A
Parity - Nonaffiliates / 272 Affiliates -0.88 N/A N/A N/A N/A -0.25 -1.22 N/A N/A -1.61 -0.94 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.19 -1.99 -2.27 -1.72 -2.17 -1.22 -2.23 -1.75 -1.26 -2.06 -1.39 -1.92
DS1 272 Affiliates 0.13 0.03 0.08 0.09 0.10 0.09 0.08 0.15 0.07 0.06 0.09 0.06DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.12 0.10 0.11 0.10 0.12 0.12 0.14 0.17 0.11 0.12 0.11 0.13
Difference - Nonaffiliates less 272 Affiliates -0.01 0.07 0.03 0.01 0.02 0.03 0.06 0.02 0.04 0.06 0.02 0.07
Parity - Nonaffiliates / 272 Affiliates -1.05 0.16 -0.72 -0.89 -0.93 -0.83 -0.64 -0.82 -0.33 -0.49 -0.68 0.26Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.70 -1.08 -1.45 -1.02 -0.82 -0.31 -1.21 -1.00 -0.65 -1.12 -0.78 -0.99
DS3 272 Affiliates 0.00 N/A N/A N/A N/A N/A 0.06 0.07 N/A 0.01 0.02 0.01DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.08 0.04 0.08 0.13 0.08 0.05 0.05 0.07 0.07 0.04 0.15 0.05
Difference - Nonaffiliates less 272 Affiliates 0.08 N/A N/A N/A N/A N/A -0.01 0.01 N/A 0.03 0.13 0.04
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A -0.33 N/A -1.45 N/A 0.34 N/A N/A -0.94 -1.13
Page 137 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Oregon VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Oregon ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 0 0 2 0 1 2 20 1 0
0 0 0 0 0 0 0 0 0 0 0 0
4 7 5 3 3 6 10 1 6 4 15 5
1 6 3 4 1 1 2 0 1 3 0 1
33 26 35 27 34 43 35 45 32 37 36 38
8 13 11 11 1 2 2 3 9 6 1 1
0 1 0 0 0 0 0 0 0 1 3 0000000000000
0 0 2 0 0 0 0 0 0 0 0 0
3 1 0 0 0 0 0 0 4 1 2 1332541342630433849263127
55 69 59 75 57 53 72 102 41 58 66 65
12 25 28 24 26 18 24 28 29 30 23 39847310201313871016
295 260 299 284 177 210 234 227 195 201 205 269
0 3 1 1 1 0 2 1 0 2 6 1101033301122
11 4 8 12 8 3 22 11 6 13 5 16
N/A N/A N/A N/A N/A 0.02 N/A 0.03 0.14 0.02 0.06 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.07 0.09 0.04 0.05 0.08 0.14 0.03 0.11 0.03 0.10 0.07
N/A N/A N/A N/A N/A 0.06 N/A -0.01 -0.03 0.01 0.04 N/AN/A N/A N/A N/A N/A 0.16 N/A N/A -1.11 -0.46 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.05 0.28 0.14 0.18 0.11 0.30 0.14 N/A 0.11 0.17 N/A 0.02N/A N/A N/A N/A 0.21 0.17 0.13 0.14 0.20 0.17 0.20 0.22
0.03 0.11 0.19 0.06 0.03 0.09 0.09 0.03 0.06 0.18 0.09 0.00
-0.01 -0.17 0.05 -0.12 -0.09 -0.21 -0.04 N/A -0.05 0.01 N/A -0.02N/A -1.68 -0.92 -1.61 N/A N/A -1.28 N/A N/A -1.06 N/A N/AN/A N/A N/A N/A -0.18 -0.08 -0.04 -0.10 -0.15 0.01 -0.11 -0.22
-2.38 -0.64 -0.93 -1.90 -1.29 -1.26 -1.22 -1.89 -1.57 -0.83 -1.42 -1.38
N/A 0.02 N/A N/A N/A N/A N/A N/A N/A 0.07 0.18 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.08 N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.02 0.05 N/A N/A N/A N/A N/A N/A 0.14 0.08 0.11 0.01N/A N/A N/A N/A 0.18 0.15 0.16 0.21 0.32 0.21 0.15 0.23
0.09 0.08 0.10 0.08 0.11 0.10 0.18 0.13 0.15 0.16 0.18 0.23
0.07 0.04 N/A N/A N/A N/A N/A N/A 0.00 0.08 0.07 0.22
-0.31 N/A N/A N/A N/A N/A N/A N/A -1.37 N/A -0.79 N/AN/A N/A N/A N/A -0.07 -0.04 0.02 -0.07 -0.17 -0.05 0.02 -0.01
-2.05 -1.85 -1.71 -2.70 -2.04 -1.78 -0.63 -1.64 -1.75 -1.36 -1.01 -1.05
0.15 0.11 0.09 0.07 0.17 0.08 0.06 0.10 0.07 0.14 0.15 0.21N/A N/A N/A N/A 0.07 0.18 0.13 0.11 0.22 0.04 0.15 0.150.11 0.11 0.13 0.12 0.15 0.14 0.15 0.14 0.17 0.14 0.15 0.18
-0.04 0.00 0.04 0.05 -0.02 0.06 0.09 0.04 0.10 0.00 -0.01 -0.03
-1.37 -1.06 -0.41 -0.16 -1.33 -0.23 0.33 -0.56 -0.07 -1.08 -1.09 -1.49N/A N/A N/A N/A 0.08 -0.05 0.02 0.03 -0.05 0.10 -0.01 0.03-0.70 -1.47 -0.56 -0.41 -0.14 -1.37 -0.82 -0.79 -1.29 -0.22 -1.08 -0.87
N/A 0.09 0.16 0.01 0.05 N/A 0.10 0.36 N/A 0.02 0.08 0.16N/A N/A N/A N/A 0.03 0.11 0.05 N/A 0.04 0.03 0.07 0.000.07 0.05 0.04 0.03 0.15 0.06 0.16 0.08 0.10 0.04 0.06 0.20
N/A -0.03 -0.12 0.02 0.10 N/A 0.06 -0.29 N/A 0.02 -0.02 0.04
N/A -1.401946032 N/A N/A -3.2608 N/A -1.130518 N/A N/A -0.445417 -1.246558 N/A
N/A N/A N/A N/A 0.12 -0.06 0.12 N/A 0.05 0.00 -0.01 0.20N/A N/A N/A N/A 0.14 -1.28 -0.21 N/A N/A N/A -1.20 -0.25
Page 138 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Oregon VolumesFG_D272 272 Affiliates 160 167 188 192 221 189 198 206 242 242 242 242
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 11657 11501 11388 11325 11073 11054 11069 10984 10951 10623 10348 10244
FRAMRLY272 272 Affiliates 482 492 493 500 499 497 494 484 470 468 462 461
FRAMRLY272 BOC & Other Affiliates 3895 3858 3641 3467 3302 3260 3193 3131 3074 2999 2953 2874
FRAMRLY272 Nonaffiliates 917 902 907 905 880 802 766 718 735 735 720 677
OCN_272 272 Affiliates 71 71 72 72 71 71 71 73 73 73 81 82OCN_272 BOC & Other Affiliates 2 2 2 2 2 2 2 2 1 1 1 1
OCN_272 Nonaffiliates 283 284 273 274 275 276 281 278 279 281 282 282
DS0 272 Affiliates 102 106 112 111 122 118 119 105 108 108 110 109DS0BOC & Other Affiliates 26 25 25 24 24 24 23 12 12 13 13 12
DS0 Nonaffiliates 5754 5727 5636 5549 5488 5289 5215 5086 5022 4900 4852 4759
DS1 272 Affiliates 795 837 897 937 1023 1034 1064 1118 1196 1234 1259 1288DS1BOC & Other Affiliates 908 904 874 834 819 807 801 803 780 766 741 717
DS1 Nonaffiliates 19839 19870 19881 19996 20217 20286 20323 19528 19722 19545 19601 19557
DS3 272 Affiliates 81 81 86 90 97 111 118 122 124 124 129 130DS3BOC & Other Affiliates 65 66 67 67 67 70 70 71 71 71 72 72
DS3 Nonaffiliates 1444 1457 1452 1466 1472 1474 1466 1503 1499 1499 1495 1497
Oregon ResultsFG_D272 272 Affiliates 1.88%0.00%0.00%0.00%0.45%0.53%0.00%0.00%0.00%0.83%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.03%0.07%0.14%0.04%0.06%0.12%0.05%0.02%0.05%0.06%0.04%0.02%
Difference - Nonaffiliates less 272 Affiliates -1.85%0.07%0.14%0.04%-0.39%-0.41%0.05%0.02%0.05%-0.77%0.04%0.02%Parity - Nonaffiliates / 272 Affiliates -1.40 -0.98 -0.94 -1.01 -1.20 -1.18 -1.00 -1.04 -0.98 -1.30 -1.00 -1.03
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 1.04%0.61%0.61%1.00%0.60%1.01%0.81%1.24%1.49%0.85%0.00%0.22%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.85%1.00%0.55%1.33%1.14%1.25%1.04%1.11%0.95%1.90%0.69%1.18%
Difference - Nonaffiliates less 272 Affiliates 0.81%0.39%-0.06%0.33%0.54%0.24%0.23%-0.13%-0.54%1.05%0.69%0.96%Parity - Nonaffiliates / 272 Affiliates -0.69 -0.81 -1.04 -0.86 -0.74 -0.90 -0.90 -1.05 -1.20 -0.60 -0.52 -0.52Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.86 -1.32 -1.71 -1.22 -1.24 -1.37 -1.44 -1.54 -1.32 -1.06 -1.55 -1.15
OCN_272 272 Affiliates 0.00%1.41%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.37%0.00%0.00%0.36%0.00%0.72%0.36%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-1.41%0.37%0.00%0.00%0.36%0.00%0.72%0.36%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A -1.45 -0.93 N/A N/A -0.93 N/A -0.75 -0.93 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.16 N/A N/A -1.16 -1.70 -1.10 -1.16 N/A N/A N/A
DS0 272 Affiliates 3.92%0.00%0.00%0.00%0.00%2.54%3.36%0.00%0.00%1.85%1.82%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.29%2.44%1.30%1.03%1.31%1.97%2.01%2.06%1.89%2.43%1.26%1.20%
Difference - Nonaffiliates less 272 Affiliates -2.63%2.44%1.30%1.03%1.31%-0.57%-1.35%2.06%1.89%0.58%-0.56%1.20%
Parity - Nonaffiliates / 272 Affiliates -1.32 -0.57 -0.71 -0.76 -0.69 -1.09 -1.19 -0.62 -0.63 -0.93 -1.10 -0.73Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 2.14%1.08%1.56%1.28%3.13%2.80%1.50%1.34%1.84%0.97%1.19%1.55%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.56%1.35%1.44%1.41%1.49%1.57%1.54%1.74%1.32%1.48%1.33%1.51%
Difference - Nonaffiliates less 272 Affiliates -0.58%0.27%-0.12%0.13%-1.64%-1.23%0.04%0.40%-0.52%0.51%0.14%-0.04%
Parity - Nonaffiliates / 272 Affiliates -1.26 -0.83 -1.07 -0.92 -1.68 -1.55 -0.98 -0.74 -1.30 -0.59 -0.90 -1.03Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.70 -1.59 -1.61 -1.42 -1.44 -1.57 -1.78 -1.43 -1.11 -1.45 -1.35 -1.20
DS3 272 Affiliates 1.23%0.00%0.00%0.00%0.00%0.00%0.85%0.82%0.00%0.81%0.78%0.77%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.42%1.24%0.69%0.61%1.02%0.54%0.55%0.86%0.87%0.33%0.67%0.47%
Difference - Nonaffiliates less 272 Affiliates -0.81%1.24%0.69%0.61%1.02%0.54%-0.30%0.04%0.87%-0.48%-0.11%-0.30%
Parity - Nonaffiliates / 272 Affiliates -1.18 -0.74 -0.83 -0.84 -0.74 -0.83 -1.09 -1.03 -0.73 -1.15 -1.04 -1.10
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.19 -0.78 -0.87 -1.49 -0.81 -1.41 -1.16 -1.46 -0.83 -1.20 -1.29 -1.31
Page 139 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthOregon
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Oregon VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Oregon ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
245 259 268 273 276 276 276 280 281 279 281 281
0 0 0 0 0 0 0 0 0 0 0 0
9476 9430 9464 9415 8680 8632 8568 8136 7992 8003 7998 7228
454 458 451 448 257 234 236 235 236 236 236 236
2812 2789 2651 2588 2558 2455 2425 2362 4363 4358 4269 4221
684 703 696 705 269 263 269 270 247 221 215 218
83 83 83 84 72 72 72 72 72 70 70 70111100003333
282 287 288 292 352 352 351 355 322 322 326 326
115 121 117 116 125 124 120 122 119 114 114 11213131313151515152953295529592949
4731 4677 4633 4572 3489 3435 3390 3329 3229 3135 3089 3038
1329 1380 1454 1505 1550 1570 1601 1639 1686 1719 1740 1787337310295288306298291294532525508502
19614 19839 20068 20309 15033 15057 15045 15119 15098 15088 15133 15222
135 139 147 146 180 192 195 203 205 215 224 227725352504544444472737374
1491 1489 1488 1487 1325 1314 1305 1303 1281 1280 1282 1278
0.00%0.00%0.00%0.00%0.00%0.72%0.00%0.36%0.71%7.17%0.36%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04%0.07%0.05%0.03%0.03%0.07%0.12%0.01%0.08%0.05%0.19%0.07%
0.04%0.07%0.05%0.03%0.03%-0.65%0.12%-0.35%-0.63%-7.12%-0.17%0.07%-1.00 -0.96 -0.98 -1.01 -1.00 -1.29 -0.92 -1.22 -1.29 -2.05 -1.11 -0.96
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.22%1.31%0.67%0.89%0.39%0.43%0.85%0.00%0.42%1.27%0.00%0.42%N/A N/A N/A N/A 1.33%1.75%1.44%1.91%0.73%0.85%0.84%0.90%
1.17%1.85%1.58%1.56%0.37%0.76%0.74%1.11%3.64%2.71%0.47%0.46%
0.95%0.54%0.91%0.67%-0.02%0.33%-0.11%1.11%3.22%1.44%0.47%0.04%-0.52 -0.82 -0.63 -0.74 -1.02 -0.84 -1.06 -0.24 0.24 -0.47 -0.67 -1.00N/A N/A N/A N/A -0.96%-0.99%-0.70%-0.80%2.91%1.86%-0.37%-0.44%
-1.00 -0.39 -0.86 -0.68 -1.65 -1.58 -1.46 -1.45 0.82 0.18 -1.30 -1.34
0.00%1.20%0.00%0.00%0.00%0.00%0.00%0.00%0.00%1.43%4.29%0.00%N/A N/A N/A N/A N/A N/A N/A N/A 0.00%0.00%0.00%0.00%
0.00%0.00%0.69%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%-1.20%0.69%0.00%0.00%0.00%0.00%0.00%0.00%-1.43%-4.29%0.00%
N/A -1.44 -0.73 N/A N/A N/A N/A N/A N/A -1.34 -1.59 N/AN/A N/A N/A N/A N/A N/A N/A N/A 0.00%0.00%0.00%0.00%
N/A N/A -1.11 N/A N/A N/A N/A N/A N/A N/A N/A N/A
2.61%0.83%0.00%0.00%0.00%0.00%0.00%0.00%3.36%0.88%1.75%0.89%N/A N/A N/A N/A 100.00%100.00%100.00%100.00%1.66%0.88%1.05%0.92%
1.16%1.48%1.27%1.64%1.63%1.54%2.12%3.06%1.27%1.85%2.14%2.14%
-1.45%0.65%1.27%1.64%1.63%1.54%2.12%3.06%-2.09%0.97%0.39%1.25%
-1.22 -0.89 -0.70 -0.65 -0.63 -0.65 -0.57 -0.46 -1.29 -0.84 -0.96 -0.80N/A N/A N/A N/A -98.37%-98.46%-97.88%-96.94%-0.39%0.97%1.09%1.22%
N/A N/A N/A N/A N/A N/A N/A N/A -1.28 -0.06 -0.03 0.16
0.90%1.81%1.93%1.59%1.68%1.15%1.50%1.71%1.72%1.75%1.32%2.18%N/A N/A N/A N/A 3.27%6.71%4.47%4.42%1.50%1.33%1.97%3.19%1.50%1.31%1.49%1.40%1.18%1.39%1.56%1.50%1.29%1.33%1.35%1.77%
0.60%-0.50%-0.44%-0.19%-0.50%0.24%0.06%-0.21%-0.43%-0.42%0.03%-0.41%
-0.48 -1.31 -1.27 -1.14 -1.34 -0.80 -0.96 -1.14 -1.30 -1.29 -0.97 -1.26N/A N/A N/A N/A -2.09%-5.32%-2.91%-2.92%-0.21%0.00%-0.62%-1.42%-1.24 -1.01 -1.23 -0.90 -1.47 -1.84 -1.55 -1.56 -1.09 -1.00 -1.23 -1.41
0.00%2.16%0.68%0.68%0.56%0.00%1.03%0.49%0.00%0.93%2.68%0.44%N/A N/A N/A N/A 6.67%6.82%6.82%0.00%1.39%1.37%2.74%2.70%0.74%0.27%0.54%0.81%0.60%0.23%1.69%0.84%0.47%1.02%0.39%1.25%
0.74%-1.89%-0.14%0.13%0.04%0.23%0.66%0.35%0.47%0.09%-2.29%0.81%
-0.74 -1.40 -1.05 -1.00 -1.03 -0.88 -0.83 -0.89 -0.75 -1.00 -1.53 -0.72
N/A N/A N/A N/A -6.07%-6.59%-5.13%0.84%-0.92%-0.35%-2.35%-1.45%-1.12 -0.98 -1.19 -0.88 -1.43 -1.46 -1.36 -0.89 -1.18 -1.07 -1.32 -1.20
Page 140 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
South Dakota VolumesSIMPLE_AGG 272 Affiliates 1805 2985 1846 1714 1522 1301 708 608 508 550 387 439
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 979 1023 1024 1042 1060 826 507 265 224 148 115 265
South Dakota Results
SIMPLE_AGG 272 Affiliates 95.57%99.93%99.95%99.71%100.00%99.46%99.72%99.01%100.00%100.00%99.74%99.77%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 98.88%99.90%99.90%99.42%100.00%99.76%99.61%100.00%100.00%100.00%100.00%99.62%Difference - Nonaffiliates less 272 Affiliates 3.31%-0.03%-0.05%-0.29%0.00%0.30%-0.11%0.99%0.00%0.00%0.26%-0.15%
Parity - Nonaffiliates / 272 Affiliates -2.09 -0.91 -0.87 -0.64 N/A -1.25 -0.87 -1.68 N/A N/A -1.29 -0.85
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
South Dakota Volumes
COMPLEXBUS272 Affiliates 1 0 9 0 48 3 0 16 0 25 26 0COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 0 1 0 40 0 24 0 3 0 0 0 25
South Dakota ResultsCOMPLEXBUS272 Affiliates 100.00%N/A 100.00%N/A 100.00%66.67%N/A 100.00%N/A 100.00%100.00%N/A
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates N/A 100.00%N/A 100.00%N/A 100.00%N/A 100.00%N/A N/A N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A 33.33%N/A 0.00%N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A -1.70 N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 141 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
South Dakota VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
South Dakota Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
South Dakota Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
South Dakota ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
260 245 329 176 147 161 188 141 132 141 96 79
0 0 0 0 0 0 0 0 0 0 0 0
142 83 404 97 102 161 166 236 188 216 150 278
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%98.80%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%0.00%-1.20%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A -0.28 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0 0 0 0 0 0 1 0 1 0 1 0000000000000
24 1 0 23 0 25 1 0 0 1 1 25
N/A N/A N/A N/A N/A N/A 100.00%N/A 100.00%N/A 100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A 100.00%N/A 100.00%100.00%N/A N/A 100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A 0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 142 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
South Dakota VolumesFG_D272 272 Affiliates 0 0 0 0 1 2 0 0 9 0 0 7
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 2 6 11 2 1 6 2 2 6 3 2 4
FRAMRLY272 272 Affiliates 1 3 1 0 4 0 3 1 2 3 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 10 4 13 9 8 6 3 3 8 9 10 4
OCN_272 272 Affiliates 0 0 0 0 1 0 0 0 1 0 1 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 1 0 0 0 0 0 0 1 0 1 1
DS0 272 Affiliates 1 2 4 3 0 0 1 2 1 0 3 1DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 25 50 94 51 43 30 92 66 26 18 14 29
DS1 272 Affiliates 4 8 12 9 3 10 5 6 9 4 3 4DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 5 0
DS1 Nonaffiliates 96 93 101 171 94 100 127 129 114 100 129 87
DS3 272 Affiliates 0 0 0 0 0 0 2 1 2 0 0 0DS3BOC & Other Affiliates 0 0 0 0 1 0 0 0 0 0 0 0
DS3 Nonaffiliates 2 5 1 2 2 0 4 8 2 2 0 11
South Dakota ResultsFG_D272 272 Affiliates N/A N/A N/A N/A 100.00%100.00%N/A N/A 100.00%N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A 0.00%0.00%N/A N/A 0.00%N/A N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%33.33%100.00%N/A 75.00%N/A 100.00%100.00%100.00%100.00%N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%100.00%100.00%88.89%87.50%83.33%100.00%100.00%100.00%77.78%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%66.67%0.00%N/A 12.50%N/A 0.00%0.00%0.00%-22.22%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A -2.13 N/A N/A -1.29 N/A N/A N/A N/A -0.62 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 100.00%N/A N/A N/A 100.00%N/A 100.00%N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%N/A N/A N/A N/A N/A N/A 100.00%N/A 0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A -100.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.59 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%N/A 100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 96.00%98.00%100.00%98.04%97.67%100.00%98.91%95.45%96.15%100.00%92.86%100.00%
Difference - Nonaffiliates less 272 Affiliates -4.00%-2.00%0.00%-1.96%N/A N/A -1.09%-4.55%-3.85%N/A -7.14%0.00%
Parity - Nonaffiliates / 272 Affiliates -1.16 -1.15 N/A -1.12 N/A N/A -1.19 -1.02 -1.16 N/A -0.96 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%100.00%83.33%100.00%100.00%80.00%100.00%83.33%100.00%100.00%100.00%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates97.92%96.77%95.05%97.66%95.74%97.00%92.91%97.67%95.61%96.00%93.02%93.10%
Difference - Nonaffiliates less 272 Affiliates -2.08%-3.23%11.72%-2.34%-4.26%17.00%-7.09%14.34%-4.39%-4.00%-6.98%-6.90%
Parity - Nonaffiliates / 272 Affiliates -1.05 -0.86 -1.63 -0.91 -0.97 -1.78 -0.77 -1.56 -0.75 -0.94 -0.88 -0.83Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.77 N/A
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%100.00%100.00%N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%100.00%100.00%50.00%100.00%N/A 100.00%75.00%50.00%100.00%N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 0.00%-25.00%-50.00%N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -0.90 -0.63 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 143 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
South Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
South Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 0 0 0 0 0 0 0 0 0 1 9
0 0 0 0 0 0 0 0 0 0 0 0
6 2 10 10 2 6 7 4 3 8 4 4
0 0 2 0 2 3 0 2 9 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 7 11 6 10 4 6 5 5 13 11 14
0 0 0 0 0 2 0 0 0 0 1 0000000000000
0 0 1 1 1 2 0 0 0 2 0 1
3 5 2 0 2 0 7 3 1 1 3 0000000000000
27 28 23 23 29 25 25 40 34 31 29 13
6 6 7 13 7 7 14 4 8 2 2 8000000000000
97 103 118 108 109 132 143 124 132 99 76 107
0 0 0 1 0 0 0 0 1 3 0 0010000000000
6 2 4 4 3 4 1 16 2 1 5 0
100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%85.71%100.00%100.00%100.00%75.00%100.00%
0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A -25.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.96 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A 100.00%100.00%N/A 0.00%88.89%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%71.43%63.64%100.00%60.00%50.00%83.33%100.00%60.00%100.00%100.00%100.00%
N/A N/A -36.36%N/A -40.00%-50.00%N/A 100.00%-28.89%N/A N/A N/AN/A N/A -0.52 N/A -0.48 -0.29 N/A N/A -0.34 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A 50.00%N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.00%0.00%100.00%100.00%N/A N/A N/A 100.00%N/A 100.00%
N/A N/A N/A N/A N/A 50.00%N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A -1.61 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%N/A 100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%96.55%100.00%100.00%95.00%97.06%100.00%100.00%100.00%
0.00%0.00%0.00%N/A -3.45%N/A 0.00%-5.00%-2.94%0.00%0.00%N/A
N/A N/A N/A N/A -1.11 N/A N/A -0.98 -1.17 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%71.43%100.00%92.86%100.00%100.00%50.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A89.69%93.20%95.76%95.37%90.83%92.42%92.31%95.16%90.91%95.96%94.74%88.79%
-10.31%-6.80%-4.24%-4.63%19.40%-7.58%-0.55%-4.84%-9.09%45.96%-5.26%-11.21%
-0.60 -0.74 -0.82 -0.62 -1.67 -0.65 -1.05 -0.90 -0.54 -1.78 -0.99 -0.45N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 0.00%N/A N/A N/A N/A 100.00%66.67%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%100.00%100.00%100.00%75.00%100.00%100.00%0.00%100.00%100.00%N/A
N/A N/A N/A 100.00%N/A N/A N/A N/A -100.00%33.33%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A -0.37 -1.37 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 144 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
South Dakota VolumesFG_D272 272 Affiliates 0 2 3 2 1 2 1 0 6 5 0 6
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 6 3 12 4 1 0 4 0 2 3 2 6
FRAMRLY272 272 Affiliates 0 3 3 0 2 0 1 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 3 10 25 8 8 11 11 7 7 10 9 8
FRAMRLY272 Nonaffiliates 0 0 3 1 1 3 1 2 0 0 1 0
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 2 1 1 3 1 0 2 0 0 0 0
DS0 272 Affiliates 0 0 4 0 0 4 1 1 1 0 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 5 15 57 51 7 3 13 60 16 12 9 10
DS1 272 Affiliates 6 5 13 12 29 9 7 3 8 13 0 9DS1BOC & Other Affiliates 1 0 0 1 0 0 0 0 5 0 1 0
DS1 Nonaffiliates 78 57 103 91 67 97 83 180 73 85 66 78
DS3 272 Affiliates 2 1 2 1 1 0 0 1 0 0 0 0DS3BOC & Other Affiliates 1 1 0 0 1 1 0 1 0 0 2 1
DS3 Nonaffiliates 0 4 12 6 0 6 5 8 3 3 6 3
South Dakota ResultsFG_D272 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%N/A 75.00%N/A 100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%0.00%0.00%0.00%N/A -25.00%N/A 0.00%0.00%N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.96 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 100.00%66.67%N/A 100.00%N/A 100.00%N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 50.00%
FRAMRLY272 Nonaffiliates N/A N/A 100.00%100.00%100.00%66.67%0.00%100.00%N/A N/A 100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A 33.33%N/A 0.00%N/A -100.00%N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.53 N/A N/A N/A -0.59 N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.20 -1.22 N/A -0.53 -0.11 -1.48 N/A N/A -1.31 N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 50.00%100.00%0.00%100.00%0.00%N/A 0.00%N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 100.00%N/A N/A 100.00%100.00%100.00%100.00%N/A 100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 80.00%100.00%100.00%96.08%100.00%100.00%69.23%85.00%93.75%83.33%88.89%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A N/A 0.00%-30.77%-15.00%-6.25%N/A -11.11%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.82 -0.93 -1.13 N/A -1.08 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 83.33%100.00%100.00%91.67%72.41%88.89%100.00%100.00%100.00%92.31%N/A 100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates92.31%98.25%94.17%94.51%85.07%90.72%97.59%96.11%72.60%85.88%90.91%98.72%
Difference - Nonaffiliates less 272 Affiliates 8.98%-1.75%-5.83%2.84%12.66%1.83%-2.41%-3.89%-27.40%-6.43%N/A -1.28%
Parity - Nonaffiliates / 272 Affiliates -1.35 -1.09 -0.54 -1.20 -1.77 -1.10 -0.96 -0.97 0.10 -0.68 N/A -1.05Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.01 N/A N/A -1.04 N/A N/A N/A N/A -0.20 N/A N/A N/A
DS3 272 Affiliates 100.00%100.00%50.00%100.00%100.00%N/A N/A 100.00%N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%DS3 Nonaffiliates N/A 100.00%100.00%33.33%N/A 100.00%100.00%100.00%66.67%100.00%83.33%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%50.00%-66.67%N/A N/A N/A 0.00%N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.80 -0.51 N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 145 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
South Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
South Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 1 0 0 0 0 0 0 0 0 1 5
0 0 0 0 0 0 0 0 0 0 0 0
5 2 2 4 4 2 1 2 1 2 0 1
0 0 0 0 0 0 0 1 7 2 0 0
3 3 72 4 5 23 8 6 31 5 6 12
0 0 0 0 0 0 0 0 1 0 0 1
0 0 1 0 0 0 0 0 2 0 0 0000000020000
0 0 0 1 0 0 3 1 1 3 1 0
0 0 0 0 0 0 0 1 0 0 0 0000000000000
4 14 9 4 35 11 7 17 8 11 22 5
8 8 5 8 4 12 10 4 2 3 3 11100100065111
79 58 113 68 90 116 138 100 111 107 90 104
0 0 0 0 0 1 1 2 0 1 2 0000000010001
3 2 0 4 3 6 1 2 15 26 37 7
0.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A 100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%
100.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A 0.00%100.00%100.00%N/A N/A66.67%100.00%100.00%75.00%60.00%95.65%100.00%83.33%93.55%100.00%83.33%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%
N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A 6.45%N/A N/A 0.00%
N/A N/A N/A N/A N/A N/A N/A N/A -1.16 N/A N/A N/A
N/A N/A 100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A
N/A N/A N/A 0.00%N/A N/A 33.33%0.00%0.00%100.00%0.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A -100.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A -0.37 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A -100.00%N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A -0.37 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%81.82%100.00%94.12%100.00%90.91%90.91%100.00%
N/A N/A N/A N/A N/A N/A N/A -5.88%N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A -1.13 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
87.50%87.50%100.00%87.50%25.00%66.67%100.00%50.00%100.00%100.00%66.67%100.00%100.00%N/A N/A 100.00%N/A N/A N/A 100.00%80.00%100.00%100.00%0.00%91.14%96.55%97.35%94.12%96.67%79.31%86.23%87.00%95.50%93.46%92.22%86.54%
3.64%9.05%-2.65%6.62%71.67%12.64%-13.77%37.00%-4.50%-6.54%25.55%-13.46%
-1.18 -1.44 -0.98 -1.33 -2.97 -1.54 -0.23 -1.88 -1.00 -0.90 -1.56 -0.20-8.86%N/A N/A -5.88%N/A N/A N/A -13.00%15.50%-6.54%-7.78%86.54%-0.99 N/A N/A -1.04 N/A N/A N/A -0.51 -1.52 -1.02 -1.00 N/A
N/A N/A N/A N/A N/A 100.00%100.00%100.00%N/A 100.00%100.00%N/AN/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A 0.00%100.00%100.00%N/A 75.00%100.00%66.67%100.00%50.00%100.00%76.92%86.49%100.00%
N/A N/A N/A N/A N/A -33.33%0.00%-50.00%N/A -23.08%-13.51%N/A
N/A N/A N/A N/A N/A -0.83 N/A -0.63 N/A -0.87 -0.84 N/A
N/A N/A N/A N/A N/A N/A N/A 50.00%N/A N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 146 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
South Dakota VolumesFG_D272 272 Affiliates 0 2 3 2 1 2 1 0 6 5 0 6
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 6 3 12 3 1 1 5 0 2 3 3 6
FRAMRLY272 272 Affiliates 0 2 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 6 5 0 5 0 0 0
FRAMRLY272 Nonaffiliates 0 0 3 0 1 0 0 0 0 0 0 0
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 2 1 0 2 0 0 0 0 0 0 0
DS0 272 Affiliates 0 0 5 0 0 1 1 0 0 0 0 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 5 15 58 18 1 2 6 24 5 2 0 3
DS1 272 Affiliates 6 5 13 8 25 8 3 2 7 10 1 6DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 87 54 103 62 29 48 46 41 26 43 34 28
DS3 272 Affiliates 2 1 3 1 1 0 0 0 0 1 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 1 4 13 4 0 6 5 0 2 1 2 1
South Dakota ResultsFG_D272 272 Affiliates N/A 16.50 22.60 12.50 18.00 15.50 16.00 N/A 16.30 18.20 N/A 11.67
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 15.80 17.30 13.90 14.60 11.00 22.00 20.80 N/A 11.00 14.30 20.30 22.67
Difference - Nonaffiliates less 272 Affiliates N/A 0.80 -8.70 2.10 -7.00 6.50 4.80 N/A -5.30 -3.90 N/A 11.00Parity - Nonaffiliates / 272 Affiliates N/A -0.89 -15.27 -0.42 N/A -0.61 N/A N/A -2.92 -1.83 N/A 1.26
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 8.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A 8.60 N/A 8.60 N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 51.50 10.00 N/A 19.00 N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 5.80 N/A N/A 7.00 1.00 N/A N/A N/A N/A N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 13.60 5.90 9.30 7.20 4.00 4.50 8.00 8.60 8.60 9.00 N/A 4.00
Difference - Nonaffiliates less 272 Affiliates N/A N/A 3.50 N/A N/A -2.50 7.00 N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A 0.32 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 8.60 13.00 13.60 9.70 11.00 9.20 11.30 8.50 14.80 11.50 3.00 11.67DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates12.10 9.80 18.60 10.70 7.90 8.40 8.00 8.40 8.00 6.70 11.30 11.93
Difference - Nonaffiliates less 272 Affiliates 3.50 -3.20 5.00 1.00 -3.10 -0.80 -3.30 -0.10 -6.80 -4.80 8.30 0.26
Parity - Nonaffiliates / 272 Affiliates -0.11 -1.73 0.26 -1.02 -3.08 -1.25 -1.82 -1.07 -3.24 -2.01 N/A -0.84Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 14.00 22.00 24.60 14.00 13.00 N/A N/A N/A N/A 17.00 N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates9.00 5.50 35.00 23.00 N/A 14.30 8.60 N/A 9.00 20.00 24.00 21.00
Difference - Nonaffiliates less 272 Affiliates -5.00 -16.50 10.40 9.00 N/A N/A N/A N/A N/A 3.00 N/A N/A
Parity - Nonaffiliates / 272 Affiliates -1.19 N/A 0.88 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 147 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
South Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
South Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 1 0 0 0 0 0 0 0 0 1 5
0 0 0 0 0 0 0 0 0 0 0 0
3 3 2 3 4 2 1 2 1 2 0 1
0 0 0 0 0 0 0 0 0 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 1 0 0 0 0 0 2 0 0 0000000000000
0 0 0 1 0 0 2 1 1 4 0 0
0 0 0 0 0 0 0 1 0 0 0 0000000000000
1 5 2 2 9 3 1 12 1 3 7 2
5 6 1 5 3 5 7 2 2 1 1 6000000000000
28 14 43 20 33 51 54 39 48 51 33 42
0 0 0 0 0 1 2 1 1 1 2 0000000000000
1 3 0 2 0 2 1 0 3 17 17 5
28.00 18.00 N/A N/A N/A N/A N/A N/A N/A N/A 8.00 14.20
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
17.67 14.00 3.00 15.33 15.00 16.50 17.00 13.00 17.00 22.00 N/A 25.00
-10.33 -4.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A 10.80N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.49
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 13.00 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 3.00 N/A N/A N/A N/A N/A 43.00 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 77.00 N/A N/A 11.50 136.00 48.00 18.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A 5.00 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A -1.44 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A 5.00 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
4.00 3.60 3.00 5.50 6.11 5.00 4.00 8.25 2.00 9.67 5.43 4.50
N/A N/A N/A N/A N/A N/A N/A 3.25 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
12.00 9.33 8.00 8.20 12.67 9.00 6.71 6.50 9.00 7.00 8.00 13.50N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A12.54 10.29 7.79 6.90 8.12 10.69 12.06 9.92 8.35 15.98 8.82 9.48
0.54 0.96 -0.21 -1.30 -4.55 1.69 5.35 3.42 -0.65 8.98 0.82 -4.02
-0.93 -0.81 N/A -2.89 -2.13 N/A -0.32 -0.62 N/A N/A N/A -2.53N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A 16.00 7.50 16.00 14.00 4.00 15.50 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A9.00 15.67 N/A 36.00 N/A 32.00 25.00 N/A 13.00 16.24 17.65 7.60
N/A N/A N/A N/A N/A 16.00 17.50 N/A -1.00 12.24 2.15 N/A
N/A N/A N/A N/A N/A N/A -0.60 N/A N/A N/A -0.82 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 148 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
South Dakota VolumesFG_D272 272 Affiliates 0 0 0 0 0 0 3 1 0 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 3 1 1 0 2 3 1 0 4 0 0
FRAMRLY272 272 Affiliates 0 0 1 0 0 0 1 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 9 9 7 17 18 25 26 19 19 10 9 17
FRAMRLY272 Nonaffiliates 3 3 1 2 0 2 4 0 1 2 1 3
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 1 0 0 0 0 0
DS0 272 Affiliates 0 0 1 0 0 0 0 0 3 2 1 1DS0BOC & Other Affiliates 3 9 11 11 10 5 9 4 19 7 5 5
DS0 Nonaffiliates 15 14 20 30 16 24 75 24 28 32 21 10
DS1 272 Affiliates 2 0 2 3 2 4 6 3 2 6 0 6DS1BOC & Other Affiliates 4 5 6 5 5 10 6 16 10 12 3 8
DS1 Nonaffiliates 33 42 48 55 73 76 133 53 81 48 36 40
DS3 272 Affiliates 0 0 0 0 0 0 1 0 0 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 4 4 0 0 1 0 0
DS3 Nonaffiliates 1 0 2 0 2 1 6 0 0 0 1 4
South Dakota ResultsFG_D272 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%100.00%N/A N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 75.00%100.00%100.00%100.00%N/A 100.00%33.33%100.00%N/A 100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A -66.67%0.00%N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.20 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A 100.00%N/A N/A N/A 100.00%N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 66.67%100.00%100.00%100.00%N/A 100.00%75.00%N/A 100.00%100.00%100.00%33.33%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A N/A N/A -25.00%N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.96 N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.27 N/A -1.36 -1.30 N/A -1.62 -0.76 N/A -1.51 -1.39 N/A 0.08
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 100.00%N/A N/A N/A N/A N/A 100.00%0.00%100.00%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%100.00%100.00%96.67%100.00%75.00%96.00%87.50%89.29%87.50%90.48%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.00%N/A N/A N/A N/A N/A -10.71%87.50%-9.52%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -0.82 N/A -1.04 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -1.76 -1.76 -1.35 -1.75 -0.29 -0.79 -1.32 -1.92 -1.07 -1.76 -1.91
DS1 272 Affiliates 0.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%83.33%N/A 100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates96.97%92.86%93.75%90.91%91.78%82.89%84.96%84.91%74.07%77.08%83.33%87.50%
Difference - Nonaffiliates less 272 Affiliates 96.97%N/A -6.25%-9.09%-8.22%-17.11%-15.04%-15.09%-25.93%-6.25%N/A -12.50%
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.99 -0.84 -0.93 -0.55 -0.44 -0.70 -0.63 -0.87 N/A -0.54Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.58 -0.79 -0.78 -1.82 -1.39 -1.13 -0.44 -1.20 -1.16 -1.09 -0.67 -0.42
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%N/A 100.00%N/A 100.00%100.00%100.00%N/A N/A N/A 0.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 149 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
South Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
South Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 3 0 0 0 0 0 2 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 1 1 2 0 3 2 1 0 0 0 0
2 1 0 0 0 0 0 1 1 1 2 0
9 13 8 9 14 25 34 22 10 27 11 22
3 2 1 3 0 1 0 1 2 0 1 3
0 1 0 1 0 0 0 0 0 0 1 0000000000000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 2 0 010365910106115410
18 26 25 11 18 22 10 11 17 36 10 7
2 2 1 2 4 3 0 7 6 3 3 584611914346987
51 37 55 54 79 35 70 56 72 59 36 59
0 0 1 0 1 0 0 0 1 1 2 0002000010000
4 0 1 0 1 0 2 1 2 3 1 1
N/A N/A N/A 100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A N/A N/A N/A
N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A N/A N/A N/A N/A 100.00%100.00%0.00%50.00%N/AN/A N/A N/A N/A 42.86%68.00%58.82%68.18%70.00%59.26%81.82%81.82%
66.67%100.00%100.00%66.67%N/A 100.00%N/A 100.00%100.00%N/A 100.00%66.67%
-33.33%0.00%N/A N/A N/A N/A N/A 0.00%0.00%N/A 50.00%N/A-0.71 N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.50 N/AN/A N/A N/A N/A N/A 32.00%N/A 31.82%30.00%N/A 18.18%-15.15%
-0.61 -1.53 -1.33 -0.61 N/A -1.41 N/A -1.41 -1.51 N/A -1.27 -0.70
N/A 100.00%N/A 100.00%N/A N/A N/A N/A N/A N/A 100.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/AN/A N/A N/A N/A 66.67%80.00%50.00%83.33%54.55%80.00%50.00%70.00%
94.44%100.00%88.00%90.91%100.00%86.36%70.00%100.00%70.59%88.89%90.00%57.14%
N/A N/A N/A N/A N/A N/A N/A N/A N/A -11.11%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.89 N/A N/AN/A N/A N/A N/A 33.33%6.36%20.00%16.67%16.04%8.89%40.00%-12.86%
-1.23 -1.70 -0.57 -1.31 -2.05 -1.25 -1.54 -1.54 -1.51 -1.28 -1.82 -0.73
100.00%100.00%100.00%50.00%75.00%100.00%N/A 71.43%16.67%100.00%100.00%20.00%N/A N/A N/A N/A 66.67%50.00%100.00%75.00%83.33%77.78%87.50%85.71%84.31%81.08%80.00%79.63%77.22%74.29%82.86%76.79%76.39%77.97%77.78%69.49%
-15.69%-18.92%-20.00%29.63%2.22%-25.71%N/A 5.36%59.72%-22.03%-22.22%49.49%
-0.80 -0.75 -0.88 -1.50 -1.06 -0.49 N/A -1.18 -3.29 -0.56 -0.56 -2.61N/A N/A N/A N/A 10.55%24.29%-17.14%1.79%-6.94%0.19%-9.72%-16.22%-0.29 -0.51 -0.29 -1.61 -1.39 -1.93 -0.65 -1.05 -0.84 -1.01 -0.70 -0.50
N/A N/A 100.00%N/A 100.00%N/A N/A N/A 100.00%100.00%100.00%N/AN/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A100.00%N/A 100.00%N/A 100.00%N/A 100.00%100.00%50.00%100.00%100.00%100.00%
N/A N/A 0.00%N/A 0.00%N/A N/A N/A -50.00%0.00%0.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A -0.80 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 150 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
South Dakota VolumesFG_D272 272 Affiliates 0 0 0 0 0 0 3 1 0 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 4 3 1 1 0 2 3 1 0 4 0 0
FRAMRLY272 272 Affiliates 0 0 1 0 0 0 1 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 9 9 7 17 18 25 26 19 19 10 9 17
FRAMRLY272 Nonaffiliates 3 3 1 2 0 2 4 0 1 2 1 3
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 1 0 0 0 0 0
DS0 272 Affiliates 0 0 1 0 0 0 0 0 3 2 1 1DS0BOC & Other Affiliates 3 9 11 11 10 5 9 4 19 7 5 5
DS0 Nonaffiliates 15 14 20 30 16 24 75 24 28 32 21 10
DS1 272 Affiliates 2 0 2 3 2 4 6 3 2 6 0 6DS1BOC & Other Affiliates 4 5 6 5 5 10 6 16 10 12 3 8
DS1 Nonaffiliates 33 42 48 55 73 76 133 53 81 48 36 40
DS3 272 Affiliates 0 0 0 0 0 0 1 0 0 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 4 4 0 0 1 0 0
DS3 Nonaffiliates 1 0 2 0 2 1 6 0 0 0 1 4
South Dakota ResultsFG_D272 272 Affiliates N/A N/A N/A N/A N/A N/A 0.09 0.00 N/A N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.07 0.08 0.09 0.04 N/A 0.08 0.16 0.01 N/A 0.05 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 0.07 0.00 N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.33 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A 0.04 N/A N/A N/A 0.05 N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.11 0.07 0.02 0.03 N/A 0.01 0.10 N/A 0.04 0.07 0.00 0.34
Difference - Nonaffiliates less 272 Affiliates N/A N/A -0.02 N/A N/A N/A 0.05 N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.63 -0.82 -1.77 -1.56 N/A -1.86 -0.83 N/A -1.44 -1.31 -1.62 0.13
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A 0.04 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 0.00 N/A N/A N/A N/A N/A 0.09 0.36 0.14 0.06DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.04 0.05 0.05 0.05 0.06 0.13 0.12 0.11 0.13 0.10 0.06 0.07
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.04 N/A N/A N/A N/A N/A 0.03 -0.27 -0.08 0.01
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -1.22 -2.91 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.83 -1.86 -1.68 -1.45 -1.60 -0.43 -0.17 -1.11 -1.05 -1.04 -2.40 -1.38
DS1 272 Affiliates 0.28 N/A 0.08 0.06 0.05 0.05 0.10 0.03 0.06 0.10 N/A 0.04DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.07 0.07 0.09 0.11 0.08 0.09 0.12 0.11 0.18 0.18 0.09 0.12
Difference - Nonaffiliates less 272 Affiliates -0.21 N/A 0.01 0.05 0.03 0.05 0.02 0.08 0.12 0.08 N/A 0.08
Parity - Nonaffiliates / 272 Affiliates -3.14 N/A -1.03 -0.84 -1.02 -0.47 0.67 -0.23 -0.64 -1.03 N/A -0.10Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -2.22 -0.98 -0.67 -1.06 -1.37 -1.99 -0.51 -0.82 -1.61 -0.97 0.04 -0.71
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A 0.02 N/A N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.10 N/A 0.05 N/A 0.03 0.07 0.08 N/A N/A N/A 0.35 0.02
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A 0.06 N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A -1.02 0.11 N/A N/A N/A N/A N/A
Page 151 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
South Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
South Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 0 3 0 0 0 0 0 2 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 1 1 2 0 3 2 1 0 0 0 0
2 1 0 0 0 0 0 1 1 1 2 0
9 13 8 9 14 25 34 22 10 27 11 22
3 2 1 3 0 1 0 1 2 0 1 3
0 1 0 1 0 0 0 0 0 0 1 0000000000000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 2 0 010365910106115410
18 26 25 11 18 22 10 11 17 36 10 7
2 2 1 2 4 3 0 7 6 3 3 584611914346987
51 37 55 54 79 35 70 56 72 59 36 59
0 0 1 0 1 0 0 0 1 1 2 0002000010000
4 0 1 0 1 0 2 1 2 3 1 1
N/A N/A N/A 0.00 N/A N/A N/A N/A N/A 0.02 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.07 0.01 0.00 N/A 0.08 0.02 0.08 N/A N/A N/A N/A
N/A N/A N/A 0.00 N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A -1.00 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.08 0.08 N/A N/A N/A N/A N/A 0.17 0.02 0.20 0.35 N/AN/A N/A N/A N/A 0.25 0.24 0.17 0.13 0.14 0.19 0.19 0.10
0.11 0.03 0.10 0.12 N/A 0.10 N/A 0.03 0.10 N/A 0.08 0.10
0.03 -0.05 N/A N/A N/A N/A N/A -0.14 0.09 N/A -0.27 N/A-1.02 N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.30 N/AN/A N/A N/A N/A N/A -0.13 N/A -0.10 -0.03 N/A -0.11 0.00
-0.89 -1.57 -0.59 -0.67 N/A -1.29 N/A -1.70 -1.22 N/A -1.21 -0.92
N/A 0.06 N/A 0.11 N/A N/A N/A N/A N/A N/A 0.04 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.03 N/A N/AN/A N/A N/A N/A 0.10 0.12 0.24 0.09 0.26 0.10 0.24 0.18
0.04 0.06 0.10 0.08 0.06 0.07 0.12 0.05 0.11 0.09 0.05 0.16
N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.07 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.24 N/A N/AN/A N/A N/A N/A -0.04 -0.05 -0.12 -0.05 -0.16 -0.01 -0.19 -0.02
-1.67 -1.45 -1.12 -1.15 -1.53 -1.72 -1.64 -1.70 -1.85 -1.09 -2.22 -1.12
0.01 0.06 0.15 0.35 0.11 0.10 N/A 0.13 0.23 0.10 0.06 0.48N/A N/A N/A N/A 0.12 0.22 0.11 0.10 0.08 0.12 0.07 0.100.12 0.13 0.13 0.13 0.13 0.13 0.11 0.14 0.13 0.10 0.12 0.16
0.11 0.07 -0.03 -0.22 0.02 0.03 N/A 0.00 -0.10 0.00 0.07 -0.33
0.06 -0.99 N/A -1.63 -0.88 -0.79 N/A -1.04 -2.07 -1.12 -0.54 -2.28N/A N/A N/A N/A 0.01 -0.09 0.00 0.04 0.04 -0.02 0.05 0.05-0.26 -0.77 -0.55 -1.16 -0.94 -1.68 -1.21 -0.83 -0.41 -1.37 -0.32 -0.68
N/A N/A 0.02 N/A 0.01 N/A N/A N/A 0.03 0.07 0.09 N/AN/A N/A N/A N/A N/A N/A N/A 0.08 N/A N/A N/A N/A0.09 N/A 0.05 N/A 0.09 N/A 0.03 0.04 0.20 0.07 0.10 0.03
N/A N/A 0.03 N/A 0.08 N/A N/A N/A 0.17 0.00 0.01 N/A
-3.2608 N/A N/A N/A N/A N/A -1.009143 N/A
N/A N/A N/A N/A N/A N/A N/A -0.04 N/A N/A N/A N/AN/A N/A -1.19 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 152 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
South Dakota VolumesFG_D272 272 Affiliates 20 24 22 24 25 27 28 28 37 39 39 45
FG_D272 BOC & Other Affiliates 12 12 12 12 12 12 12 0 0 0 0 0
FG_D272 Nonaffiliates 2414 2412 2265 2260 2161 2161 2161 1943 1849 1970 1947 1659
FRAMRLY272 272 Affiliates 33 40 48 49 51 51 63 65 65 66 54 54
FRAMRLY272 BOC & Other Affiliates 743 745 738 714 702 673 659 644 645 634 619 610
FRAMRLY272 Nonaffiliates 129 125 128 123 118 114 108 105 105 105 102 103
OCN_272 272 Affiliates 17 17 17 17 17 17 17 17 17 17 17 17OCN_272 BOC & Other Affiliates 4 4 7 7 7 7 7 7 7 7 7 7
OCN_272 Nonaffiliates 30 30 30 30 56 57 57 61 61 61 61 61
DS0 272 Affiliates 9 9 13 13 13 18 18 13 14 14 15 15DS0BOC & Other Affiliates 53 54 62 62 53 62 54 65 65 66 68 67
DS0 Nonaffiliates 1597 1583 1551 1551 1542 1557 1483 1543 1552 1509 1504 1502
DS1 272 Affiliates 88 95 102 113 136 145 152 157 170 179 179 189DS1BOC & Other Affiliates 111 109 112 111 107 107 113 119 124 123 124 121
DS1 Nonaffiliates 4188 4171 4132 4120 4101 4258 4303 4169 4215 4279 4303 4361
DS3 272 Affiliates 8 8 9 10 11 11 11 11 9 10 10 10DS3BOC & Other Affiliates 10 9 9 9 8 9 9 9 9 9 10 12
DS3 Nonaffiliates 248 245 246 245 246 252 253 255 256 258 258 258
South Dakota ResultsFG_D272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%10.71%3.57%0.00%0.00%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.17%0.12%0.04%0.04%0.00%0.09%0.14%0.05%0.00%0.20%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.17%0.12%0.04%0.04%0.00%0.09%-10.57%-3.52%0.00%0.20%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates -1.03 -1.04 -1.08 -1.08 N/A -1.05 -1.49 -1.27 N/A -1.01 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.04 -1.04 -1.09 -1.09 N/A -1.06 -1.04 N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.00%0.00%2.08%0.00%0.00%0.00%1.59%0.00%0.00%0.00%0.00%0.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 2.33%2.40%0.78%1.63%0.00%1.75%3.70%0.00%0.95%1.90%0.98%2.91%
Difference - Nonaffiliates less 272 Affiliates 2.33%2.40%-1.30%1.63%0.00%1.75%2.11%0.00%0.95%1.90%0.98%2.91%Parity - Nonaffiliates / 272 Affiliates -0.56 -0.47 -1.33 -0.57 N/A -0.53 -0.57 N/A -0.72 -0.43 -0.76 -0.31Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.41 -0.39 -1.11 -1.31 -1.99 -1.62 -1.07 -2.01 -1.68 -0.82 -1.23 -0.93
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.00%0.00%0.00%0.00%1.75%0.00%0.00%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%1.75%0.00%0.00%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.89 N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A -1.05 N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.00%0.00%7.69%0.00%0.00%0.00%0.00%0.00%21.43%14.29%6.67%6.67%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.94%0.88%1.29%1.93%1.04%1.54%5.06%1.56%1.80%2.12%1.40%0.67%
Difference - Nonaffiliates less 272 Affiliates 0.94%0.88%-6.40%1.93%1.04%1.54%5.06%1.56%-19.63%-12.17%-5.27%-6.00%
Parity - Nonaffiliates / 272 Affiliates -0.99 -0.99 -1.23 -0.93 -0.97 -0.92 -0.76 -0.94 -1.48 -1.35 -1.22 -1.25Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.40 -1.83 -1.90 -1.86 -1.88 -1.50 -1.61 -1.41 -2.29 -1.59 -1.50 -1.56
DS1 272 Affiliates 2.27%0.00%1.96%2.65%1.47%2.76%3.95%1.91%1.18%3.35%0.00%3.17%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.79%1.01%1.16%1.33%1.78%1.78%3.09%1.27%1.92%1.12%0.84%0.92%
Difference - Nonaffiliates less 272 Affiliates -1.48%1.01%-0.80%-1.32%0.31%-0.98%-0.86%-0.64%0.74%-2.23%0.84%-2.25%
Parity - Nonaffiliates / 272 Affiliates -1.22 -0.79 -1.13 -1.20 -0.96 -1.16 -1.12 -1.13 -0.85 -1.38 -0.70 -1.40Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.37 -1.41 -1.45 -1.37 -1.33 -1.62 -1.24 -1.89 -1.58 -1.74 -1.26 -1.58
DS3 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%9.09%0.00%0.00%0.00%0.00%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.40%0.00%0.81%0.00%0.81%0.40%2.37%0.00%0.00%0.00%0.39%1.55%
Difference - Nonaffiliates less 272 Affiliates 0.40%0.00%0.81%0.00%0.81%0.40%-6.72%0.00%0.00%0.00%0.39%1.55%
Parity - Nonaffiliates / 272 Affiliates -1.13 N/A -1.05 N/A -1.03 -1.12 -1.38 N/A N/A N/A -1.12 -0.95
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.12 N/A -1.05 N/A -1.05 -2.31 -2.25 N/A N/A -1.52 -1.12 -0.93
Page 153 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthSouth Dakota
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
South Dakota VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
South Dakota ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
46 47 47 47 47 47 47 47 47 47 48 54
0 0 0 0 0 0 0 0 0 0 0 0
1563 1640 1423 1425 1331 1334 1307 1306 1307 1279 1271 1271
54 54 53 53 40 40 40 41 56 56 56 56
591 589 626 618 634 619 617 611 1061 1041 1037 1012
103 105 105 102 48 44 44 43 42 42 42 43
18 18 18 18 18 18 24 24 21 21 21 217777811111117171717
61 61 62 62 84 84 84 84 80 80 81 81
15 15 15 15 18 17 17 17 17 17 16 1655565554615959291856849846839
1482 1461 1429 1388 974 961 960 944 911 892 882 864
197 204 209 216 202 211 219 215 219 222 223 235118121121119176175183188500487482474
4372 4407 4433 4430 3662 3723 3746 3782 3784 3821 3847 3881
10 10 11 11 18 17 17 18 18 20 22 22131111111111111135353535
265 266 264 263 237 235 234 237 238 239 240 242
0.00%0.00%0.00%6.38%0.00%0.00%0.00%0.00%0.00%4.26%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.06%0.07%0.14%0.00%0.22%0.15%0.08%0.00%0.00%0.00%0.00%
0.00%0.06%0.07%-6.24%0.00%0.22%0.15%0.08%0.00%-4.26%0.00%0.00%N/A -1.07 -1.07 -1.47 N/A -1.00 -1.02 -1.07 N/A -1.38 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
3.70%1.85%0.00%0.00%0.00%0.00%0.00%2.44%1.79%1.79%3.57%0.00%N/A N/A N/A N/A 2.21%4.04%5.51%3.60%0.94%2.59%1.06%2.17%
2.91%1.90%0.95%2.94%0.00%2.27%0.00%2.33%4.76%0.00%2.38%6.98%
-0.79%0.05%0.95%2.94%0.00%2.27%0.00%-0.11%2.97%-1.79%-1.19%6.98%-1.15 -1.09 -0.77 -0.32 N/A -0.61 N/A -1.02 -0.54 -1.40 -1.19 0.06N/A N/A N/A N/A -2.21%-1.77%-5.51%-1.27%3.82%-2.59%1.32%4.81%
-0.42 -1.12 -1.17 -0.37 -1.61 -1.35 -1.94 -1.26 0.09 -1.63 -0.55 0.04
0.00%5.56%0.00%5.56%0.00%0.00%0.00%0.00%0.00%0.00%4.76%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%-5.56%0.00%-5.56%0.00%0.00%0.00%0.00%0.00%0.00%-4.76%0.00%
N/A -1.55 N/A -1.55 N/A N/A N/A N/A N/A N/A -1.56 N/AN/A N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%11.76%0.00%0.00%N/A N/A N/A N/A 14.75%16.95%16.95%2.06%1.29%0.59%0.47%1.19%
1.21%1.78%1.75%0.79%1.85%2.29%1.04%1.17%1.87%4.04%1.13%0.81%
1.21%1.78%1.75%0.79%1.85%2.29%1.04%1.17%1.87%-7.72%1.13%0.81%
-0.95 -0.92 -0.92 -0.98 -0.90 -0.89 -0.96 -0.95 -0.91 -1.26 -0.96 -0.98N/A N/A N/A N/A -12.90%-14.66%-15.91%-0.89%0.58%3.45%0.66%-0.38%
-1.87 -1.32 -1.58 -1.57 -1.75 -1.79 -1.85 -1.25 -0.71 1.54 -0.46 -1.20
1.02%0.98%0.48%0.93%1.98%1.42%0.00%3.26%2.74%1.35%1.35%2.13%N/A N/A N/A N/A 5.11%8.00%1.64%2.13%1.20%1.85%1.66%1.48%1.17%0.84%1.24%1.22%2.16%0.94%1.87%1.48%1.90%1.54%0.94%1.52%
0.15%-0.14%0.76%0.29%0.18%-0.48%1.87%-1.78%-0.84%0.19%-0.41%-0.61%
-0.98 -1.05 -0.78 -0.93 -0.98 -1.13 -0.43 -1.33 -1.17 -0.97 -1.12 -1.15N/A N/A N/A N/A -2.95%-7.06%0.23%-0.65%0.70%-0.31%-0.72%0.04%-1.56 -1.35 -1.43 -1.69 -1.40 -1.78 -0.97 -1.14 -0.68 -1.11 -1.27 -1.00
0.00%0.00%9.09%0.00%5.56%0.00%0.00%0.00%5.56%5.00%9.09%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%9.09%0.00%0.00%0.00%0.00%1.51%0.00%0.38%0.00%0.42%0.00%0.85%0.42%0.84%1.26%0.42%0.41%
1.51%0.00%-8.71%0.00%-5.14%0.00%0.85%0.42%-4.72%-3.74%-8.67%0.41%
-0.96 N/A -1.49 N/A -1.46 N/A -0.98 -1.08 -1.42 -1.37 -1.68 -1.07
N/A N/A N/A N/A 0.42%0.00%0.85%-8.67%0.84%1.26%0.42%0.41%-0.92 N/A -1.75 N/A -1.11 N/A -1.03 -1.49 -0.88 -0.78 -1.02 -1.02
Page 154 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Utah VolumesSIMPLE_AGG 272 Affiliates 8011 8561 10229 6377 4396 4547 3812 3567 2178 2557 1696 1619
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 6056 5613 5565 5361 3498 3423 4526 2194 2449 1753 1179 1225
SIMPLE_AGG 272 Affiliates 99.15%99.88%99.92%99.95%99.93%99.87%99.95%99.72%100.00%99.88%99.88%99.69%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 99.06%99.91%99.95%99.79%99.91%99.80%99.98%99.91%99.92%99.89%99.83%99.92%Difference - Nonaffiliates less 272 Affiliates -0.09%0.03%0.03%-0.16%-0.02%-0.07%0.03%0.19%-0.08%0.01%-0.05%0.23%
Parity - Nonaffiliates / 272 Affiliates -0.86 -1.11 -1.12 -0.08 -0.93 -0.79 -1.14 -1.36 N/A -1.01 -0.89 -1.29
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Utah Volumes
COMPLEXBUS272 Affiliates 0 7 6 24 98 107 178 23 25 107 33 3COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 20 34 61 112 102 20 31 5 1 22 7 15
Utah ResultsCOMPLEXBUS272 Affiliates N/A 85.71%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 14.29%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A -1.60 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 155 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Utah VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Utah Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Utah ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1301 1265 1556 1263 1050 1117 1536 710 940 1774 910 617
0 0 0 0 0 0 0 0 0 0 0 0
1631 1291 1429 1250 992 1263 1221 1552 986 1032 2193 2536
99.92%100.00%99.74%99.45%100.00%97.67%99.93%99.58%99.79%100.00%100.00%99.68%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.94%99.77%99.72%99.60%99.80%100.00%100.00%99.81%99.49%99.90%99.95%99.96%0.02%-0.23%-0.02%0.15%-0.20%2.33%0.07%0.23%-0.30%-0.10%-0.05%0.28%
-1.04 N/A -0.97 -1.14 N/A -3.29 -1.40 -1.47 -0.15 N/A N/A -1.68
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
34 17 134 4 121 3 8 18 13 42 14 8000000000000
149 5 51 0 1 38 5 36 49 2 1 25
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
0.00%0.00%0.00%N/A 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 156 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Utah VolumesFG_D272 272 Affiliates 0 2 3 1 0 4 3 16 27 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 26 27 12 26 15 25 9 18 18 8 19 18
FRAMRLY272 272 Affiliates 4 14 3 5 4 5 5 6 8 3 5 3
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 28 57 42 48 34 34 43 40 27 30 32 36
OCN_272 272 Affiliates 0 0 0 0 0 0 1 2 0 3 0 2OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 2 0 0 5 4 1 2 1 1
DS0 272 Affiliates 4 2 4 10 8 4 7 3 7 7 7 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 66 93 103 114 75 107 57 92 93 89 61 52
DS1 272 Affiliates 33 36 50 35 37 53 44 50 62 25 38 53DS1BOC & Other Affiliates 0 0 0 0 1 1 4 8 5 1 276 0
DS1 Nonaffiliates 544 553 815 813 517 681 595 491 554 634 533 400
DS3 272 Affiliates 1 1 2 0 0 5 18 2 0 5 1 6DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 1 0
DS3 Nonaffiliates 13 7 24 9 18 11 10 17 11 9 9 23
Utah ResultsFG_D272 272 Affiliates N/A 100.00%100.00%100.00%N/A 100.00%100.00%93.75%100.00%N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%94.44%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%0.00%0.00%N/A 0.00%0.00%6.25%-5.56%N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A -1.46 -0.49 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%92.86%66.67%60.00%75.00%100.00%100.00%100.00%87.50%100.00%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 85.71%94.74%76.19%100.00%91.18%79.41%67.44%82.50%100.00%93.33%87.50%83.33%
Difference - Nonaffiliates less 272 Affiliates -14.29%1.88%9.52%40.00%16.18%-20.59%-32.56%-17.50%12.50%-6.67%-12.50%-16.67%Parity - Nonaffiliates / 272 Affiliates -0.64 -1.15 -1.21 -2.06 -1.43 -0.38 -0.08 -0.38 -1.57 -0.93 -0.61 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A 100.00%100.00%N/A 66.67%N/A 0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A 100.00%N/A N/A 80.00%50.00%100.00%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A -20.00%-50.00%N/A -66.67%N/A 0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -1.00 -0.46 N/A -0.31 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%75.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%96.77%96.12%97.37%97.33%99.07%100.00%98.91%100.00%97.75%98.36%94.23%
Difference - Nonaffiliates less 272 Affiliates 0.00%-3.23%21.12%-2.63%-2.67%-0.93%0.00%-1.09%0.00%-2.25%-1.64%N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.05 -1.58 -0.86 -0.92 -1.15 N/A -1.16 N/A -0.97 -1.06 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 93.94%94.44%92.00%94.29%100.00%92.45%88.64%96.00%96.77%84.00%84.21%96.23%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates96.69%95.48%94.48%91.76%94.97%93.98%95.63%97.15%96.03%96.53%96.81%95.75%
Difference - Nonaffiliates less 272 Affiliates 2.75%1.04%2.48%-2.53%-5.03%1.53%6.99%1.15%-0.74%12.53%12.60%-0.48%
Parity - Nonaffiliates / 272 Affiliates -1.24 -1.10 -1.17 -0.88 -0.44 -1.11 -1.52 -1.15 -0.93 -1.45 -1.76 -0.98Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -1.00 -0.99 -0.94 -0.91 -0.92 -1.01 0.15 N/A
DS3 272 Affiliates 100.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%N/A 40.00%0.00%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates92.31%85.71%100.00%100.00%100.00%100.00%100.00%100.00%100.00%88.89%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -7.69%-14.29%0.00%N/A N/A 0.00%0.00%0.00%N/A 48.89%100.00%0.00%
Parity - Nonaffiliates / 272 Affiliates -1.11 -1.05 N/A N/A N/A N/A N/A N/A N/A -2.09 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 157 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Utah VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Utah ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
7 7 3 0 0 7 2 1 0 25 4 17
0 0 0 0 0 0 0 0 0 0 0 0
16 18 8 11 5 40 20 14 12 3 9 1
13 18 18 8 13 2 5 20 9 11 6 6
0 0 2 0 0 0 0 0 0 0 0 0
36 32 26 21 37 35 25 32 20 39 18 28
1 2 3 0 1 1 0 1 0 0 1 1000000000000
0 4 0 1 7 5 3 4 3 2 3 7
4 2 7 2 2 2 5 1 7 10 13 7000000000000
48 54 46 53 56 85 53 52 54 213 59 39
53 59 49 51 47 42 61 63 53 57 34 64103200000000
373 533 554 389 430 481 459 569 473 506 591 508
2 2 6 8 2 4 2 4 3 10 1 11102400000000
16 17 23 24 34 20 19 11 22 24 6 16
100.00%100.00%100.00%N/A N/A 100.00%100.00%100.00%N/A 100.00%100.00%88.24%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%91.67%100.00%100.00%100.00%
0.00%0.00%0.00%N/A N/A 0.00%0.00%0.00%N/A 0.00%0.00%11.76%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.22
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%88.89%88.89%87.50%84.62%50.00%80.00%75.00%100.00%90.91%83.33%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%96.88%100.00%90.48%91.89%91.43%100.00%100.00%85.00%97.44%88.89%85.71%
0.00%7.99%11.11%2.98%7.27%41.43%20.00%25.00%-15.00%6.53%5.56%-14.29%N/A -1.52 -1.70 -1.13 -1.38 -1.69 -1.62 -2.23 -0.33 -1.40 -1.19 -0.49N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%50.00%66.67%N/A 100.00%100.00%N/A 0.00%N/A N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 75.00%N/A 100.00%71.43%40.00%33.33%75.00%100.00%100.00%66.67%71.43%
N/A 25.00%N/A N/A -28.57%-60.00%N/A 75.00%N/A N/A -33.33%-28.57%
N/A -1.35 N/A N/A -0.87 -0.59 N/A N/A N/A N/A -0.90 -0.87N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%90.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%96.43%95.29%100.00%96.15%98.15%98.59%98.31%97.44%
0.00%0.00%0.00%0.00%-3.57%-4.71%0.00%-3.85%-1.85%8.59%-1.69%-2.56%
N/A N/A N/A N/A -1.06 -1.00 N/A -1.10 -1.04 -1.44 -0.95 -0.99N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
92.45%94.92%95.92%88.24%93.62%92.86%90.16%95.24%96.23%91.23%100.00%89.06%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A94.91%95.12%96.93%94.09%92.79%93.14%90.85%81.02%91.33%93.08%94.75%93.50%
2.46%0.20%1.01%5.85%-0.83%0.28%0.69%-14.22%-4.90%1.85%-5.25%4.44%
-1.23 -1.03 -1.13 -1.45 -0.96 -1.03 -1.06 0.15 -0.54 -1.17 -0.46 -1.40N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-1.00 N/A -0.98 -0.96 N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%66.67%100.00%100.00%75.00%50.00%25.00%100.00%80.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A87.50%100.00%100.00%100.00%94.12%100.00%94.74%100.00%90.91%100.00%100.00%100.00%
-12.50%0.00%33.33%0.00%-5.88%25.00%44.74%75.00%-9.09%20.00%0.00%0.00%
-0.89 N/A -1.94 N/A -1.01 -1.64 -1.73 -2.80 -0.87 -1.81 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-0.38 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 158 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Utah VolumesFG_D272 272 Affiliates 1 1 17 7 7 9 6 2 33 8 1 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 13 3 8 5 5 7 10 3 8 23 17 12
FRAMRLY272 272 Affiliates 2 4 8 2 2 1 1 0 2 0 0 1
FRAMRLY272 BOC & Other Affiliates 52 25 42 18 40 44 55 29 25 33 30 17
FRAMRLY272 Nonaffiliates 1 0 3 2 3 1 2 0 2 0 1 1
OCN_272 272 Affiliates 3 0 0 0 0 1 1 0 0 0 1 0OCN_272 BOC & Other Affiliates 2 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 3 0 0 8 2 3 1 1 5 3 1 0
DS0 272 Affiliates 2 5 0 2 1 2 0 2 3 3 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 21 40 28 33 38 41 33 165 180 72 56 44
DS1 272 Affiliates 27 21 78 60 42 45 51 50 94 48 26 57DS1BOC & Other Affiliates 0 0 1 0 1 0 0 0 0 0 0 0
DS1 Nonaffiliates 469 502 616 674 422 462 435 573 855 695 487 499
DS3 272 Affiliates 8 10 4 0 8 6 8 5 6 3 3 6DS3BOC & Other Affiliates 1 1 2 1 1 2 1 5 0 1 4 0
DS3 Nonaffiliates 16 20 34 25 42 26 26 52 45 18 17 22
Utah ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%84.85%100.00%100.00%N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 76.92%100.00%100.00%80.00%100.00%100.00%100.00%66.67%75.00%95.65%88.24%100.00%
Difference - Nonaffiliates less 272 Affiliates -23.08%0.00%0.00%-20.00%0.00%0.00%0.00%-33.33%-9.85%-4.35%-11.76%N/AParity - Nonaffiliates / 272 Affiliates -0.90 N/A N/A -0.52 N/A N/A N/A -0.71 -0.63 -0.86 -1.02 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%87.50%100.00%100.00%100.00%100.00%N/A 100.00%N/A N/A 0.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 88.24%
FRAMRLY272 Nonaffiliates 100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A 100.00%N/A 100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A 12.50%0.00%0.00%0.00%0.00%N/A 0.00%N/A N/A 100.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.34 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 11.76%
Parity - Nonaffiliates / BOC & Other Affiliates -1.26 N/A -1.57 -1.44 -1.51 -1.16 -1.20 N/A -1.24 N/A -1.39 -1.22
OCN_272 272 Affiliates 66.67%N/A N/A N/A N/A 100.00%0.00%N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 33.33%N/A N/A 75.00%50.00%66.67%0.00%100.00%40.00%66.67%100.00%N/A
Difference - Nonaffiliates less 272 Affiliates -33.34%N/A N/A N/A N/A -33.33%0.00%N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates -0.76 N/A N/A N/A N/A -0.90 N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%80.00%N/A 100.00%0.00%50.00%N/A 100.00%100.00%100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%100.00%82.14%84.85%86.84%97.56%93.94%96.97%98.89%95.83%98.21%88.64%
Difference - Nonaffiliates less 272 Affiliates 0.00%20.00%N/A -15.15%86.84%47.56%N/A -3.03%-1.11%-4.17%-1.79%N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.64 N/A -0.82 N/A -1.80 N/A -1.02 -1.08 -0.98 -1.18 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 92.59%100.00%94.87%96.67%92.86%97.78%96.08%90.00%88.30%97.92%80.77%75.44%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates91.47%92.83%93.02%90.65%75.83%91.34%87.13%93.89%98.36%95.11%90.76%91.38%
Difference - Nonaffiliates less 272 Affiliates -1.12%-7.17%-1.85%-6.02%-17.03%-6.44%-8.95%3.89%10.06%-2.81%9.99%15.94%
Parity - Nonaffiliates / 272 Affiliates -0.96 -0.51 -0.85 -0.55 0.01 -0.41 -0.26 -1.33 -1.78 -0.77 -1.47 -1.98Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -0.99 N/A -0.89 N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 75.00%90.00%100.00%N/A 100.00%100.00%75.00%100.00%100.00%66.67%66.67%100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates100.00%95.00%94.12%96.00%90.48%88.46%76.92%86.54%84.44%88.89%88.24%86.36%
Difference - Nonaffiliates less 272 Affiliates 25.00%5.00%-5.88%N/A -9.52%-11.54%1.92%-13.46%-15.56%22.22%21.57%-13.64%
Parity - Nonaffiliates / 272 Affiliates -1.81 -1.26 -0.90 N/A -0.54 -0.59 -1.07 -0.57 -0.43 -1.46 -1.44 -0.53
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -1.143708 -1.013310 N/A -1.007943 -0.890838 -0.870466 -0.567883 N/A -1.027438 -0.731349 N/A
Page 159 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Utah VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Utah ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 9 2 1 0 2 5 1 0 0 1 2
0 0 0 0 0 0 0 0 0 0 0 0
13 2 3 5 6 6 10 20 6 15 5 7
0 0 1 0 3 8 0 0 0 1 0 1
15 16 32 33 21 26 12 7 26 36 16 13
3 0 3 0 0 0 1 0 0 0 0 0
1 0 1 3 1 2 0 1 1 0 1 0000000000000
2 2 1 2 0 4 4 4 3 0 4 4
0 1 4 0 1 2 1 1 2 0 2 2000000000000
19 42 19 21 29 26 45 36 21 90 103 20
45 73 42 41 26 41 61 30 54 52 39 35000000100000
325 411 440 399 393 477 559 689 478 579 409 405
5 12 7 9 6 3 5 8 12 12 7 5000100000110
22 20 29 29 31 31 36 25 50 34 31 26
100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A N/A 100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%33.33%83.33%100.00%85.00%100.00%93.33%100.00%85.71%
0.00%0.00%0.00%0.00%N/A -16.67%0.00%-15.00%N/A N/A 0.00%-14.29%N/A N/A N/A N/A N/A -0.88 N/A -0.97 N/A N/A N/A -0.91
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A 100.00%87.50%N/A N/A N/A 100.00%N/A 100.00%53.33%93.75%78.13%75.76%90.48%76.92%66.67%85.71%76.92%83.33%37.50%76.92%
100.00%N/A 66.67%N/A N/A N/A 100.00%N/A N/A N/A N/A N/A
N/A N/A -33.33%N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A -0.90 N/A N/A N/A N/A N/A N/A N/A N/A N/A46.67%N/A -11.46%N/A N/A N/A 33.33%N/A N/A N/A N/A N/A
-1.90 N/A -0.78 N/A N/A N/A -1.41 N/A N/A N/A N/A N/A
100.00%N/A 100.00%100.00%100.00%100.00%N/A 100.00%0.00%N/A 100.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
50.00%50.00%100.00%100.00%N/A 100.00%50.00%25.00%66.67%N/A 100.00%100.00%
-50.00%N/A 0.00%0.00%N/A 0.00%N/A -75.00%66.67%N/A 0.00%N/A
-0.80 N/A N/A N/A N/A N/A N/A -0.47 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
78.95%95.24%94.74%90.48%75.86%96.15%86.67%91.67%85.71%97.78%99.03%90.00%
N/A -4.76%-5.26%N/A -24.14%-3.85%-13.33%-8.33%-14.29%N/A -0.97%-10.00%
N/A -1.09 -0.97 N/A -0.86 -1.11 -0.96 -1.03 -0.85 N/A -1.18 -0.94N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
91.11%97.26%83.33%85.37%84.62%95.12%88.52%100.00%88.89%90.38%92.31%97.14%N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A96.31%95.13%93.41%92.98%88.80%89.10%88.73%85.20%76.15%74.44%83.86%85.68%
5.20%-2.13%10.08%7.61%4.18%-6.02%0.21%-14.80%-12.74%-15.94%-8.45%-11.46%
-1.43 -0.72 -1.62 -1.49 -1.21 -0.55 -1.02 -0.27 -0.18 0.02 -0.47 -0.23N/A N/A N/A N/A N/A N/A 88.73%N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
60.00%100.00%100.00%100.00%66.67%0.00%80.00%87.50%91.67%91.67%85.71%100.00%N/A N/A N/A 100.00%N/A N/A N/A N/A N/A 100.00%100.00%N/A77.27%90.00%93.10%86.21%70.97%93.55%88.89%88.00%82.00%79.41%83.87%80.77%
17.27%-10.00%-6.90%-13.79%4.30%93.55%8.89%0.50%-9.67%-12.26%-1.84%-19.23%
-1.43 -0.44 -0.72 -0.34 -1.12 N/A -1.28 -1.02 -0.56 -0.46 -1.03 -0.42
N/A N/A N/A -13.79%N/A N/A N/A N/A N/A -20.59%-16.13%N/AN/A N/A N/A -0.967901 N/A N/A N/A N/A N/A -0.888272 -0.938340 N/A
Page 160 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Utah VolumesFG_D272 272 Affiliates 1 1 17 7 7 9 6 2 33 8 1 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 15 3 8 5 5 8 11 2 12 23 16 11
FRAMRLY272 272 Affiliates 0 2 3 0 2 0 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 1 0 0 13 11 2 5 0 0 0
FRAMRLY272 Nonaffiliates 0 0 1 0 0 0 0 0 0 0 1 0
OCN_272 272 Affiliates 0 0 0 0 0 1 1 0 0 0 1 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 2 0 0 5 0 2 1 1 4 3 1 0
DS0 272 Affiliates 2 6 0 1 1 1 0 0 2 1 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 21 40 30 15 16 8 7 153 118 12 9 22
DS1 272 Affiliates 28 21 80 45 43 41 40 35 85 35 12 36DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 489 520 621 318 213 278 211 303 572 247 217 185
DS3 272 Affiliates 8 7 2 0 2 3 2 1 1 2 1 5DS3BOC & Other Affiliates 0 0 0 0 0 0 0 2 0 0 0 0
DS3 Nonaffiliates 22 21 40 25 14 14 22 13 28 13 11 12
Utah ResultsFG_D272 272 Affiliates 17.00 19.00 19.40 11.00 20.10 16.10 12.80 21.50 14.80 17.60 21.00 N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 26.00 11.00 12.70 20.00 12.60 16.60 14.50 15.50 27.70 18.60 24.60 22.73
Difference - Nonaffiliates less 272 Affiliates 9.00 -8.00 -6.70 9.00 -7.50 0.50 1.70 -6.00 12.90 1.00 3.60 N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -3.02 0.53 -3.69 -0.68 0.57 -2.03 1.26 -0.76 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 8.50 9.00 N/A 9.00 N/A N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A 6.00 N/A N/A N/A N/A N/A N/A N/A 14.00 N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A -3.00 N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.36 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A 11.00 9.00 N/A N/A N/A 21.00 N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 8.00 N/A N/A 42.20 N/A 5.00 31.00 7.00 21.50 30.00 14.00 N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A -6.00 22.00 N/A N/A N/A -7.00 N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 4.50 9.30 N/A 9.00 10.00 22.00 N/A N/A 9.00 8.00 5.00 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 10.10 8.70 11.00 6.60 7.10 5.00 7.70 39.80 34.90 6.30 7.10 7.00
Difference - Nonaffiliates less 272 Affiliates 5.60 -0.60 N/A -2.40 -2.90 -17.00 N/A N/A 25.90 -1.70 2.10 N/A
Parity - Nonaffiliates / 272 Affiliates -0.23 -1.13 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 13.30 8.90 11.20 8.10 9.90 10.40 9.40 9.80 10.70 10.60 10.00 13.17DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates11.40 10.30 11.60 9.30 10.20 9.60 10.70 19.00 33.80 8.90 9.50 9.90
Difference - Nonaffiliates less 272 Affiliates -1.90 1.40 0.40 1.20 0.30 -0.80 1.30 9.20 23.10 -1.70 -0.50 -3.27
Parity - Nonaffiliates / 272 Affiliates -1.15 -0.49 -0.88 -0.41 -0.87 -1.49 -0.46 0.38 0.38 -1.86 -1.31 -2.00Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 15.20 13.70 15.50 N/A 7.00 11.30 14.00 11.00 8.00 6.50 18.00 13.60DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates10.90 12.10 16.20 10.50 11.30 8.00 10.10 19.30 26.10 9.30 13.70 14.33
Difference - Nonaffiliates less 272 Affiliates -4.30 -1.60 0.70 N/A 4.30 -3.30 -3.90 8.30 18.10 2.80 -4.30 0.73
Parity - Nonaffiliates / 272 Affiliates -1.55 -1.35 -1.06 N/A -0.79 -1.47 -1.45 N/A N/A -0.37 N/A -0.77
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 161 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Utah VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Utah ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 9 1 1 0 2 5 1 0 0 1 2
0 0 0 0 0 0 0 0 0 0 0 0
12 3 2 5 5 7 10 20 6 15 5 7
0 0 1 0 0 0 0 0 0 0 0 0
1 1 2 0 0 0 0 1 0 0 0 0
1 0 0 0 0 0 0 0 0 0 0 0
3 1 2 3 2 2 0 1 1 0 1 0000000000000
1 2 1 1 0 4 4 4 1 0 3 4
0 0 3 0 1 2 1 1 2 0 0 0000000000000
6 16 5 8 8 10 15 13 6 17 16 5
24 48 26 19 21 32 55 20 41 36 19 26000000000000
159 175 181 165 188 188 157 275 259 291 236 195
2 8 7 6 5 2 1 4 11 6 3 5000000000000
13 15 9 17 21 17 19 11 34 28 19 14
6.00 8.33 13.00 18.00 N/A 8.50 11.20 11.00 N/A N/A 16.00 20.00
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
18.00 22.33 14.00 27.20 22.20 22.14 16.40 20.05 18.83 18.07 16.80 20.29
12.00 14.00 1.00 9.20 N/A 13.64 5.20 9.05 N/A N/A 0.80 0.290.32 1.26 N/A N/A N/A -0.08 0.57 N/A N/A N/A N/A -0.99
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 8.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A26.00 14.00 4.50 N/A N/A N/A N/A 10.00 N/A N/A N/A N/A
1.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-25.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
32.67 3.00 19.50 2.00 11.50 7.00 N/A 73.00 46.00 N/A 3.00 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
65.00 6.00 7.00 7.00 N/A 17.50 40.25 39.50 16.00 N/A 35.00 26.75
32.33 3.00 -12.50 5.00 N/A 10.50 N/A -33.50 -30.00 N/A 32.00 N/A
-0.74 N/A -1.38 N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 6.00 N/A 4.00 5.00 5.00 9.00 6.50 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.00 7.63 8.00 9.63 3.50 7.00 10.27 7.92 5.33 8.76 12.44 8.40
N/A N/A 2.00 N/A -0.50 2.00 5.27 -1.08 -1.17 N/A N/A N/A
N/A N/A 0.12 N/A N/A -1.12 N/A N/A -1.25 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
7.25 7.46 7.19 10.84 8.62 8.53 10.44 9.15 8.51 14.33 8.79 7.77N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A10.77 8.23 8.80 8.63 9.88 11.80 9.90 12.61 10.44 12.62 11.71 10.39
3.52 0.77 1.61 -2.21 1.26 3.27 -0.54 3.46 1.93 -1.71 2.92 2.62
0.09 -0.23 -0.20 -1.87 -0.81 0.86 -1.17 -0.15 -0.07 -1.17 -0.71 -0.43N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.50 8.38 10.71 6.17 6.60 10.50 7.00 9.75 15.55 7.50 11.33 7.80N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A12.46 14.53 15.00 8.94 11.95 9.12 16.47 13.36 6.82 11.43 11.26 15.07
2.96 6.15 4.29 2.77 5.35 -1.38 9.47 3.61 -8.73 3.93 -0.07 7.27
-0.98 -0.18 -0.76 -0.72 -0.25 -1.32 N/A 0.01 -1.81 -0.60 -1.01 0.07
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 162 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Utah VolumesFG_D272 272 Affiliates 3 1 0 0 0 0 2 0 0 1 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 7 3 3 4 8 1 3 2 1 10 1 4
FRAMRLY272 272 Affiliates 2 2 5 1 0 0 1 1 2 0 2 3
FRAMRLY272 BOC & Other Affiliates 8 7 9 7 11 15 15 12 12 14 14 10
FRAMRLY272 Nonaffiliates 8 5 5 10 8 5 9 12 5 9 3 1
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 1 0 3 0 0 1 0 0 0
DS0 272 Affiliates 0 0 1 0 2 0 0 0 1 0 2 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 54 54 73 55 113 96 67 43 67 50 40 44
DS1 272 Affiliates 12 7 10 12 17 15 17 11 15 22 18 13DS1BOC & Other Affiliates 18 15 14 26 21 18 12 33 26 9 16 4
DS1 Nonaffiliates 300 238 309 313 370 335 370 388 296 294 250 221
DS3 272 Affiliates 0 0 0 0 0 1 0 0 1 0 0 1DS3BOC & Other Affiliates 0 0 2 1 1 0 0 0 0 0 0 0
DS3 Nonaffiliates 9 8 6 9 23 7 9 7 12 6 12 6
Utah ResultsFG_D272 272 Affiliates 100.00%100.00%N/A N/A N/A N/A 100.00%N/A N/A 100.00%N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 71.43%100.00%100.00%75.00%75.00%100.00%66.67%100.00%100.00%90.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -28.57%0.00%N/A N/A N/A N/A -33.33%N/A N/A -10.00%N/A N/AParity - Nonaffiliates / 272 Affiliates -0.53 N/A N/A N/A N/A N/A -0.71 N/A N/A -1.09 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%100.00%100.00%N/A N/A 100.00%100.00%50.00%N/A 100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 100.00%60.00%80.00%80.00%87.50%100.00%100.00%75.00%40.00%88.89%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-40.00%-20.00%-20.00%N/A N/A 0.00%-25.00%-10.00%N/A 0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A -0.54 -0.63 -0.94 N/A N/A N/A -0.88 -0.99 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A -0.82 -0.43 -0.36 -1.43 -1.59 -1.87 -1.26 -0.84 -1.13 -1.39 -1.38
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A 100.00%N/A 100.00%N/A N/A 100.00%N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 100.00%N/A 100.00%N/A N/A N/A 100.00%N/A 100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 85.19%83.33%89.04%96.36%55.75%83.33%89.55%88.37%80.60%86.00%80.00%86.36%
Difference - Nonaffiliates less 272 Affiliates N/A N/A -10.96%N/A -44.25%N/A N/A N/A -19.40%N/A -20.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.97 N/A -0.37 N/A N/A N/A -0.88 N/A -0.73 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 75.00%71.43%90.00%83.33%52.94%80.00%94.12%72.73%73.33%86.36%66.67%76.92%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates81.00%76.89%76.70%80.51%70.54%78.51%76.76%77.58%84.46%72.45%77.20%76.47%
Difference - Nonaffiliates less 272 Affiliates 6.00%5.46%-13.30%-2.82%17.60%-1.49%-17.36%4.85%11.13%-13.91%10.53%-0.45%
Parity - Nonaffiliates / 272 Affiliates -1.24 -1.16 -0.65 -0.94 -1.53 -0.97 -0.34 -1.13 -1.48 -0.28 -1.46 -1.02Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -2.28 -1.65 -1.16 -1.30 -0.63 -1.55 -1.68 -0.96 -1.03 -1.50 -1.10 -1.52
DS3 272 Affiliates N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%N/A N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates88.89%100.00%100.00%100.00%39.13%100.00%88.89%100.00%91.67%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A 0.00%N/A N/A -8.33%N/A N/A 0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A -1.11 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 163 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Utah VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Utah ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 1 2 1 0 0 0 0 3 1 1 0
0 0 0 0 0 0 0 0 0 0 0 0
6 2 4 3 8 2 3 4 1 5 2 0
5 5 2 0 1 0 1 0 0 2 0 2
10 11 20 9 5 11 14 13 14 14 4 11
8 5 4 5 1 0 3 1 0 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0000000001000
0 0 0 1 1 0 0 0 0 1 0 0
0 0 3 0 0 1 0 0 0 0 0 0000000000000
55 44 42 51 44 56 73 44 41 65 36 35
11 13 19 16 17 23 26 20 12 20 24 176394310661256
273 195 261 323 292 233 226 230 182 193 181 203
2 0 1 1 1 0 2 0 1 2 1 1100001000010
6 5 14 15 7 3 8 9 4 2 3 7
100.00%100.00%100.00%100.00%N/A N/A N/A N/A 100.00%100.00%100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%66.67%87.50%100.00%100.00%100.00%100.00%100.00%100.00%N/A
0.00%0.00%0.00%-33.33%N/A N/A N/A N/A 0.00%0.00%0.00%N/AN/A N/A N/A -0.90 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%60.00%100.00%N/A 0.00%N/A 100.00%N/A N/A 100.00%N/A 100.00%N/A N/A N/A N/A 80.00%81.82%64.29%92.31%71.43%64.29%75.00%81.82%
100.00%100.00%100.00%80.00%100.00%N/A 66.67%100.00%N/A 100.00%N/A N/A
0.00%40.00%0.00%N/A 100.00%N/A -33.33%N/A N/A 0.00%N/A N/AN/A -1.78 N/A N/A N/A N/A -0.90 N/A N/A N/A N/A N/AN/A N/A N/A N/A 20.00%N/A 2.38%7.69%N/A 35.71%N/A N/A
-1.64 -1.53 -1.73 -1.06 -1.28 N/A -1.05 -1.17 N/A -1.44 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A
N/A N/A N/A 100.00%100.00%N/A N/A N/A N/A 100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A N/A 100.00%N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
85.45%95.45%76.19%86.27%81.82%82.14%84.93%93.18%65.85%72.31%80.56%82.86%
N/A N/A -23.81%N/A N/A -17.86%N/A N/A N/A N/A N/A N/A
N/A N/A -0.52 N/A N/A -0.90 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
72.73%92.31%84.21%62.50%88.24%82.61%73.08%85.00%66.67%85.00%75.00%88.24%N/A N/A N/A N/A 100.00%70.00%83.33%50.00%100.00%50.00%100.00%100.00%74.73%71.79%71.65%78.33%61.30%75.11%76.99%76.52%75.82%63.21%79.01%85.22%
2.00%-20.52%-12.56%15.83%-26.94%-7.50%3.91%-8.48%9.15%-21.79%4.01%-3.02%
-1.07 -0.16 -0.41 -1.47 0.17 -0.62 -1.21 -0.58 -1.33 0.00 -1.21 -0.88N/A N/A N/A N/A -38.70%5.11%-6.34%26.52%-24.18%13.21%-20.99%-14.78%-1.60 -1.09 -1.48 -1.42 -0.39 -1.17 -0.87 -1.64 -0.86 -1.19 -0.47 -0.55
100.00%N/A 100.00%100.00%100.00%N/A 0.00%N/A 0.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/A 100.00%N/A100.00%80.00%100.00%100.00%85.71%100.00%87.50%77.78%100.00%100.00%100.00%100.00%
0.00%N/A 0.00%0.00%-14.29%N/A 87.50%N/A 100.00%0.00%0.00%0.00%
N/A N/A N/A N/A -1.05 N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A 0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 164 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Utah VolumesFG_D272 272 Affiliates 3 1 0 0 0 0 2 0 0 1 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 7 3 3 4 8 1 3 2 1 10 1 4
FRAMRLY272 272 Affiliates 2 2 5 1 0 0 1 1 2 0 2 3
FRAMRLY272 BOC & Other Affiliates 8 7 9 7 11 15 15 12 12 14 14 10
FRAMRLY272 Nonaffiliates 8 5 5 10 8 5 9 12 5 9 3 1
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 1 0 3 0 0 1 0 0 0
DS0 272 Affiliates 0 0 1 0 2 0 0 0 1 0 2 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 54 54 73 55 113 96 67 43 67 50 40 44
DS1 272 Affiliates 12 7 10 12 17 15 17 11 15 22 18 13DS1BOC & Other Affiliates 18 15 14 26 21 18 12 33 26 9 16 4
DS1 Nonaffiliates 300 238 309 313 370 335 370 388 296 294 250 221
DS3 272 Affiliates 0 0 0 0 0 1 0 0 1 0 0 1DS3BOC & Other Affiliates 0 0 2 1 1 0 0 0 0 0 0 0
DS3 Nonaffiliates 9 8 6 9 23 7 9 7 12 6 12 6
Utah ResultsFG_D272 272 Affiliates 0.03 0.01 N/A N/A N/A N/A 0.00 N/A N/A 0.03 N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.12 0.07 0.06 0.17 0.12 0.04 0.11 0.04 0.01 0.14 0.02 0.03
Difference - Nonaffiliates less 272 Affiliates 0.09 0.06 N/A N/A N/A N/A 0.10 N/A N/A 0.11 N/A N/AParity - Nonaffiliates / 272 Affiliates -0.30 N/A N/A N/A N/A N/A -0.17 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.04 0.01 0.04 0.01 N/A N/A 0.07 0.15 0.23 N/A 0.02 0.07FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.04 0.12 0.07 0.09 0.09 0.07 0.06 0.09 0.19 0.08 0.05 0.01
Difference - Nonaffiliates less 272 Affiliates 0.01 0.12 0.03 0.08 N/A N/A -0.01 -0.06 -0.04 N/A 0.03 -0.06Parity - Nonaffiliates / 272 Affiliates -1.26 -0.11 -0.81 N/A N/A N/A N/A N/A -1.10 N/A -0.67 -1.95Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.49 -0.97 -0.74 -1.49 -1.50 -1.44 -1.86 -1.32 -1.12 -1.15 -1.36 -1.60
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A 0.04 N/A 0.02 N/A N/A 0.10 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 0.01 N/A 0.09 N/A N/A N/A 0.15 N/A 0.03 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.09 0.08 0.09 0.06 0.19 0.08 0.08 0.10 0.09 0.10 0.12 0.09
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.08 N/A 0.10 N/A N/A N/A -0.07 N/A 0.09 N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -0.30 N/A N/A N/A N/A N/A -0.52 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 0.18 0.10 0.09 0.09 0.18 0.09 0.13 0.12 0.14 0.09 0.14 0.20DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.12 0.13 0.13 0.12 0.14 0.12 0.13 0.15 0.11 0.15 0.12 0.13
Difference - Nonaffiliates less 272 Affiliates -0.06 0.04 0.04 0.03 -0.04 0.03 0.01 0.03 -0.03 0.06 -0.02 -0.06
Parity - Nonaffiliates / 272 Affiliates -1.43 -0.79 -0.65 -0.72 -1.39 -0.71 -0.99 -0.88 -1.31 -0.17 -1.28 -1.40Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.66 -1.72 -0.99 -1.40 -0.90 -1.62 -1.46 -0.79 -1.50 -1.25 -1.03 -1.12
DS3 272 Affiliates N/A N/A N/A N/A N/A 0.12 N/A N/A 0.03 N/A N/A 0.05DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.06 0.04 0.03 0.06 0.23 0.06 0.09 0.03 0.07 0.04 0.03 0.05
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A -0.06 N/A N/A 0.04 N/A N/A 0.00
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -0.54 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 165 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Utah VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Utah ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 1 2 1 0 0 0 0 3 1 1 0
0 0 0 0 0 0 0 0 0 0 0 0
6 2 4 3 8 2 3 4 1 5 2 0
5 5 2 0 1 0 1 0 0 2 0 2
10 11 20 9 5 11 14 13 14 14 4 11
8 5 4 5 1 0 3 1 0 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0000000001000
0 0 0 1 1 0 0 0 0 1 0 0
0 0 3 0 0 1 0 0 0 0 0 0000000000000
55 44 42 51 44 56 73 44 41 65 36 35
11 13 19 16 17 23 26 20 12 20 24 176394310661256
273 195 261 323 292 233 226 230 182 193 181 203
2 0 1 1 1 0 2 0 1 2 1 1100001000010
6 5 14 15 7 3 8 9 4 2 3 7
0.03 0.03 0.02 0.00 N/A N/A N/A N/A 0.02 0.01 0.06 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.02 0.05 0.08 0.06 0.03 0.02 0.04 0.01 0.01 0.05 N/A
0.02 -0.01 0.03 0.08 N/A N/A N/A N/A -0.01 0.01 -0.01 N/A-0.61 N/A -0.49 N/A N/A N/A N/A N/A -1.34 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.19 0.10 N/A 0.37 N/A 0.02 N/A N/A 0.09 N/A 0.08N/A N/A N/A N/A 0.15 0.08 0.13 0.09 0.28 0.24 0.12 0.11
0.03 0.06 0.04 0.07 0.05 N/A 0.09 0.08 N/A 0.07 N/A N/A
-0.01 -0.13 -0.06 N/A -0.32 N/A 0.07 N/A N/A -0.02 N/A N/A-1.15 -1.59 -2.13 N/A N/A N/A N/A N/A N/A -1.12 N/A N/AN/A N/A N/A N/A -0.10 N/A -0.03 -0.01 N/A -0.17 N/A N/A
-2.20 -1.56 -1.71 -1.99 -1.38 N/A -1.36 -1.08 N/A -1.26 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A 0.01 N/A N/A N/A
N/A N/A N/A 0.10 0.11 N/A N/A N/A N/A 0.00 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 0.07 N/A N/A 0.00 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.10 0.06 0.12 0.08 0.11 0.24 0.08 0.08 0.15 0.13 0.14 0.55
N/A N/A 0.05 N/A N/A 0.23 N/A N/A N/A N/A N/A N/A
N/A N/A -0.87 N/A N/A -3.26 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.11 0.11 0.09 0.17 0.08 0.11 0.14 0.12 0.15 0.10 0.13 0.09N/A N/A N/A N/A 0.07 0.14 0.10 0.25 0.06 0.15 0.11 0.080.15 0.14 0.14 0.13 0.23 0.13 0.14 0.12 0.13 0.20 0.12 0.10
0.04 0.03 0.05 -0.04 0.15 0.02 0.00 0.00 -0.01 0.10 -0.01 0.01
-0.74 -0.70 -0.49 -1.37 0.29 -0.60 -1.06 -0.98 -1.18 0.23 -1.19 -0.89N/A N/A N/A N/A 0.16 -0.01 0.04 -0.13 0.07 0.05 0.01 0.02-1.34 -1.22 -0.92 -1.17 -0.41 -1.10 -0.75 -1.95 N/A -1.03 -0.93 -0.79
0.06 N/A 0.05 0.05 0.05 N/A 0.26 N/A 0.54 0.04 0.01 0.03N/A N/A N/A N/A N/A 0.02 N/A N/A N/A N/A 0.02 N/A0.06 0.09 0.03 0.04 0.10 0.02 0.09 0.11 0.02 0.06 0.08 0.02
0.00 N/A -0.02 -0.01 0.04 N/A -0.16 N/A -0.52 0.02 0.07 0.00
-1.114965609 N/A N/A N/A -3.2608 N/A -2.425403 N/A N/A -0.987809 N/A N/A
N/A N/A N/A N/A N/A 0.00 N/A N/A N/A N/A 0.06 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 166 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Utah VolumesFG_D272 272 Affiliates 107 108 125 132 139 148 155 160 191 196 196 196
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 6849 6828 6685 6501 6308 6217 6022 5604 5598 5521 5471 5383
FRAMRLY272 272 Affiliates 110 121 129 140 144 143 148 149 150 149 150 152
FRAMRLY272 BOC & Other Affiliates 379 372 378 377 381 363 366 359 358 351 356 360
FRAMRLY272 Nonaffiliates 644 627 625 606 607 600 589 578 582 575 564 547
OCN_272 272 Affiliates 19 19 19 19 19 20 21 20 19 20 20 20OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 271 271 271 273 274 275 276 276 282 284 284 284
DS0 272 Affiliates 33 36 34 33 33 34 28 25 28 29 29 29DS0BOC & Other Affiliates 4 4 4 4 4 4 4 0 0 0 0 0
DS0 Nonaffiliates 3334 3300 3237 3164 3124 3049 3006 2910 2868 2818 2786 2642
DS1 272 Affiliates 575 586 657 709 754 796 847 897 976 1007 1029 1073DS1BOC & Other Affiliates 565 562 562 562 569 569 575 565 563 564 565 277
DS1 Nonaffiliates 18240 18299 18325 18442 18456 18471 18470 16405 16545 16409 16501 16540
DS3 272 Affiliates 74 77 78 77 79 79 78 79 81 82 81 85DS3BOC & Other Affiliates 39 39 39 39 39 39 39 38 38 38 38 36
DS3 Nonaffiliates 1399 1406 1400 1400 1401 1399 1398 1397 1376 1372 1368 1362
Utah ResultsFG_D272 272 Affiliates 2.80%0.93%0.00%0.00%0.00%0.00%1.29%0.00%0.00%0.51%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.10%0.04%0.04%0.06%0.13%0.02%0.05%0.04%0.02%0.18%0.02%0.07%
Difference - Nonaffiliates less 272 Affiliates -2.70%-0.89%0.04%0.06%0.13%0.02%-1.24%0.04%0.02%-0.33%0.02%0.07%Parity - Nonaffiliates / 272 Affiliates -1.39 -1.22 -1.02 -1.01 -0.96 -1.06 -1.31 -1.03 -1.06 -1.15 -1.06 -0.98
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 1.82%1.65%3.88%0.71%0.00%0.00%0.68%0.67%1.33%0.00%1.33%1.97%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.24%0.80%0.80%1.65%1.32%0.83%1.53%2.08%0.86%1.57%0.53%0.18%
Difference - Nonaffiliates less 272 Affiliates -0.58%-0.85%-3.08%0.94%1.32%0.83%0.85%1.41%-0.47%1.57%-0.80%-1.79%Parity - Nonaffiliates / 272 Affiliates -1.11 -1.18 -1.45 -0.80 -0.61 -0.61 -0.73 -0.58 -1.17 -0.40 -1.28 -1.52Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.25 -1.33 -1.43 -1.06 -1.39 -1.92 -1.72 -1.39 -1.76 -1.68 -1.96 -1.86
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.00%0.37%0.00%1.09%0.00%0.00%0.35%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%0.37%0.00%1.09%0.00%0.00%0.35%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A -1.09 N/A -0.92 N/A N/A -1.09 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.00%0.00%2.94%0.00%6.06%0.00%0.00%0.00%3.57%0.00%6.90%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.62%1.64%2.26%1.74%3.62%3.15%2.23%1.48%2.34%1.77%1.44%1.67%
Difference - Nonaffiliates less 272 Affiliates 1.62%1.64%-0.68%1.74%-2.44%3.15%2.23%1.48%-1.23%1.77%-5.46%1.67%
Parity - Nonaffiliates / 272 Affiliates -0.87 -0.86 -1.05 -0.86 -1.14 -0.77 -0.85 -0.89 -1.09 -0.85 -1.31 -0.86Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.99 -0.99 -0.98 -0.99 -0.96 -0.97 -0.98 N/A N/A N/A N/A N/A
DS1 272 Affiliates 2.09%1.19%1.52%1.69%2.25%1.88%2.01%1.23%1.54%2.18%1.75%1.21%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.64%1.30%1.69%1.70%2.00%1.81%2.00%2.37%1.79%1.79%1.52%1.34%
Difference - Nonaffiliates less 272 Affiliates -0.45%0.11%0.17%0.01%-0.25%-0.07%-0.01%1.14%0.25%-0.39%-0.23%0.13%
Parity - Nonaffiliates / 272 Affiliates -1.17 -0.95 -0.92 -1.00 -1.11 -1.03 -1.00 -0.30 -0.86 -1.19 -1.13 -0.92Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.48 -1.46 -1.28 -1.76 -1.49 -1.42 -1.03 -1.81 -1.73 -0.92 -1.43 -1.03
DS3 272 Affiliates 0.00%0.00%0.00%0.00%0.00%1.27%0.00%0.00%1.23%0.00%0.00%1.18%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.64%0.57%0.43%0.64%1.64%0.50%0.64%0.50%0.87%0.44%0.88%0.44%
Difference - Nonaffiliates less 272 Affiliates 0.64%0.57%0.43%0.64%1.64%-0.77%0.64%0.50%-0.36%0.44%0.88%-0.74%
Parity - Nonaffiliates / 272 Affiliates -0.86 -0.87 -0.91 -0.86 -0.69 -1.16 -0.86 -0.89 -1.08 -0.90 -0.80 -1.17
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.93 -0.94 -1.35 -1.20 -1.10 -0.95 -0.93 -0.96 -0.91 -0.97 -0.90 -0.97
Page 167 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthUtah
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Utah VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Utah ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
203 210 215 215 215 218 224 225 225 225 228 229
0 0 0 0 0 0 0 0 0 0 0 0
5397 5421 5370 5364 4466 4055 4023 4070 4040 3803 3535 3532
155 162 153 143 66 67 66 64 63 62 60 61
367 372 374 377 379 375 374 374 495 503 489 484
554 559 551 555 124 126 115 106 105 103 102 98
22 22 23 23 16 16 16 17 17 17 18 18000000001111
296 323 336 338 357 371 384 389 323 323 324 337
29 29 31 31 36 38 38 38 40 36 35 35000000001111
2725 2717 2683 2603 2175 2137 2126 2109 2079 2050 2012 1982
1126 1175 1199 1209 1217 1252 1315 1332 1342 1385 1398 1406154159147138157156157154217213213210
16659 16768 17038 17040 13574 13511 13451 13523 13119 12714 12655 12655
91 97 102 106 145 147 150 153 160 165 169 173141412433333333
1347 1341 1340 1333 1081 1081 1080 1068 1070 1072 1077 1074
0.99%0.48%0.93%0.47%0.00%0.00%0.00%0.00%1.33%0.44%0.44%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.11%0.04%0.07%0.06%0.18%0.05%0.07%0.10%0.02%0.13%0.06%0.00%
-0.88%-0.44%-0.86%-0.41%0.18%0.05%0.07%0.10%-1.31%-0.31%-0.38%0.00%-1.29 -1.21 -1.30 -1.20 -0.91 -1.01 -0.98 -0.96 -1.39 -1.16 -1.20 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
3.23%3.09%1.31%0.00%1.52%0.00%1.52%0.00%0.00%3.23%0.00%3.28%N/A N/A N/A N/A 1.32%2.93%3.74%3.48%2.83%2.78%0.82%2.27%
1.44%0.89%0.73%0.90%0.81%0.00%2.61%0.94%0.00%0.97%0.00%0.00%
-1.79%-2.20%-0.58%0.90%-0.71%0.00%1.09%0.94%0.00%-2.26%0.00%-3.28%-1.41 -1.53 -1.21 -0.60 -1.23 N/A -0.77 -0.72 N/A -1.48 N/A -1.69N/A N/A N/A N/A -0.51%-2.93%-1.13%-2.54%-2.83%-1.81%-0.82%-2.27%
-1.43 -1.67 -2.14 -1.54 -1.26 -2.03 -1.34 -1.76 -1.97 -1.62 -1.51 -1.84
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A 100.00%0.00%0.00%0.00%
0.00%0.00%0.00%0.30%0.28%0.00%0.00%0.00%0.00%0.31%0.00%0.00%
0.00%0.00%0.00%0.30%0.28%0.00%0.00%0.00%0.00%0.31%0.00%0.00%
N/A N/A N/A -1.07 -1.08 N/A N/A N/A N/A -1.08 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A -100.00%0.31%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.12 N/A N/A
0.00%0.00%9.68%0.00%0.00%2.63%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A 0.00%0.00%0.00%0.00%
2.02%1.62%1.57%1.96%2.02%2.62%3.43%2.09%1.97%3.17%1.79%1.77%
2.02%1.62%-8.11%1.96%2.02%-0.01%3.43%2.09%1.97%3.17%1.79%1.77%
-0.84 -0.86 -1.41 -0.83 -0.80 -1.00 -0.69 -0.79 -0.79 -0.72 -0.82 -0.83N/A N/A N/A N/A N/A N/A N/A N/A 1.97%3.17%1.79%1.77%
N/A N/A N/A N/A N/A N/A N/A N/A -1.01 -1.00 -1.01 -1.01
0.98%1.11%1.58%1.32%1.40%1.84%1.98%1.50%0.89%1.44%1.72%1.21%N/A N/A N/A N/A 1.91%6.41%3.82%3.90%0.46%0.94%2.35%2.86%1.64%1.16%1.53%1.90%2.15%1.72%1.68%1.70%1.39%1.52%1.43%1.60%
0.66%0.05%-0.05%0.58%0.75%-0.12%-0.30%0.20%0.50%0.08%-0.29%0.39%
-0.49 -0.96 -1.03 -0.61 -0.50 -1.07 -1.17 -0.87 -0.57 -0.95 -1.18 -0.70N/A N/A N/A N/A 0.24%-4.69%-2.14%-2.20%0.93%0.58%-0.92%-1.26%-1.34 -1.16 -1.54 -1.16 -0.97 -1.55 -1.32 -1.33 -0.72 -0.85 -1.20 -1.25
2.20%0.00%0.98%0.94%0.69%0.00%1.33%0.00%0.63%1.21%0.59%0.58%N/A N/A N/A N/A 0.00%33.33%0.00%0.00%0.00%0.00%33.33%0.00%0.45%0.37%1.04%1.13%0.65%0.28%0.74%0.84%0.37%0.19%0.28%0.65%
-1.75%0.37%0.06%0.19%-0.04%0.28%-0.59%0.84%-0.26%-1.02%-0.31%0.07%
-1.30 -0.90 -1.03 -1.00 -1.02 -0.89 -1.16 -0.69 -1.10 -1.30 -1.13 -1.02
N/A N/A N/A N/A 0.65%-33.05%0.74%0.84%0.37%0.19%-33.05%0.65%-1.26 -1.02 -0.97 -1.00 -1.03 -1.33 -1.02 -1.02 -1.04 -1.06 -1.33 -1.03
Page 168 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Washington VolumesSIMPLE_AGG 272 Affiliates 15532 22493 17649 12996 11057 9853 7407 6615 5969 6074 3477 4753
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 9807 8797 10506 8096 6479 6719 6359 4508 4244 3671 2717 2830
Washington Results
SIMPLE_AGG 272 Affiliates 98.97%99.80%99.91%99.50%99.86%99.77%99.88%99.80%99.90%99.79%99.86%99.81%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 99.16%99.95%99.96%99.68%99.95%99.63%99.94%99.71%99.95%99.78%99.78%99.89%Difference - Nonaffiliates less 272 Affiliates 0.19%0.15%0.05%0.18%0.09%-0.14%0.06%-0.09%0.05%-0.01%-0.08%0.08%
Parity - Nonaffiliates / 272 Affiliates -1.35 -1.65 -1.33 -1.42 -1.36 -0.58 -1.23 -0.75 -1.20 -0.99 -0.79 -1.22
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Washington Volumes
COMPLEXBUS272 Affiliates 204 997 357 447 354 489 305 251 457 394 278 233COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 23 285 92 48 93 522 47 86 70 92 46 25
Washington ResultsCOMPLEXBUS272 Affiliates 100.00%95.19%100.00%68.90%93.50%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%91.23%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-3.96%0.00%31.10%6.50%0.00%0.00%0.00%0.00%0.00%0.00%0.00%Parity - Nonaffiliates / 272 Affiliates N/A 0.21 N/A -3.69 -2.38 N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 169 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Washington VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Washington Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Washington Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Washington ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
4168 3725 3636 1958 1292 1097 1944 1065 3727 1016 1615 805
0 0 0 0 0 0 0 0 0 0 0 0
2680 3539 3049 2458 2548 2881 2368 4787 2716 2668 2683 2207
99.86%99.87%99.67%98.93%100.00%99.00%100.00%100.00%89.13%100.00%99.57%99.63%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
99.93%99.94%99.84%99.63%100.00%99.90%99.96%100.00%99.96%99.96%99.81%99.82%0.07%0.07%0.17%0.70%0.00%0.90%-0.04%0.00%10.83%-0.04%0.24%0.19%
-1.20 -1.21 -1.27 -1.61 N/A -2.55 N/A N/A -9.39 N/A -1.73 -1.46
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
112 93 389 86 72 70 101 78 46 95 132 46000000000000
0 62 85 18 47 71 23 59 117 93 79 0
100.00%100.00%100.00%100.00%100.00%100.00%76.24%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A
N/A 0.00%0.00%0.00%0.00%0.00%23.76%0.00%0.00%0.00%0.00%N/AN/A N/A N/A N/A N/A N/A -2.47 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 170 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Washington VolumesFG_D272 272 Affiliates 0 2 2 1 6 4 5 13 4 5 0 2
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 47 58 61 45 39 40 64 32 25 30 45 42
FRAMRLY272 272 Affiliates 7 22 10 7 11 2 13 7 3 11 6 6
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 59 55 65 93 61 107 87 54 60 50 63 47
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 1 4 1 4OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 2 1 3 6 3 4 1 4 4 5 3
DS0 272 Affiliates 12 32 11 10 27 13 29 16 13 17 13 14DS0BOC & Other Affiliates 9 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 130 174 178 253 160 214 184 196 192 146 140 139
DS1 272 Affiliates 73 76 69 70 101 93 85 88 91 86 84 71DS1BOC & Other Affiliates 10 0 0 7 2 0 0 0 5 10 37 36
DS1 Nonaffiliates 962 828 1153 1145 1153 1147 923 895 867 817 798 856
DS3 272 Affiliates 9 0 16 5 9 10 5 1 9 9 2 7DS3BOC & Other Affiliates 2 1 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 55 90 37 40 43 24 49 36 39 42 74 35
Washington ResultsFG_D272 272 Affiliates N/A 100.00%100.00%100.00%100.00%100.00%100.00%92.31%75.00%100.00%N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 97.87%100.00%100.00%97.78%100.00%100.00%100.00%93.75%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A 0.00%0.00%-2.22%0.00%0.00%0.00%1.44%25.00%0.00%N/A 0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A -1.18 N/A N/A N/A -1.10 -1.65 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 71.43%77.27%70.00%71.43%72.73%100.00%84.62%57.14%100.00%100.00%100.00%50.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 76.27%92.73%98.46%93.55%85.25%96.26%85.06%83.33%90.00%90.00%96.83%82.98%
Difference - Nonaffiliates less 272 Affiliates 4.84%15.46%28.46%22.12%12.52%-3.74%0.44%26.19%-10.00%-10.00%-3.17%32.98%Parity - Nonaffiliates / 272 Affiliates -1.16 -1.89 -2.11 -1.76 -1.52 -1.02 -1.03 -1.80 -0.81 -0.38 -0.94 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 0.00%50.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%100.00%66.67%100.00%66.67%75.00%100.00%100.00%100.00%40.00%33.33%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A 100.00%50.00%40.00%33.33%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.86 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%96.88%90.91%100.00%92.59%100.00%100.00%100.00%100.00%100.00%100.00%92.86%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 97.69%98.85%96.63%99.21%98.75%98.13%97.83%98.98%96.88%97.95%99.29%100.00%
Difference - Nonaffiliates less 272 Affiliates -2.31%1.97%5.72%-0.79%6.16%-1.87%-2.17%-1.02%-3.12%-2.05%-0.71%7.14%
Parity - Nonaffiliates / 272 Affiliates -0.85 -1.30 -1.32 -1.04 -1.57 -0.89 -0.68 -0.97 -0.79 -0.80 -1.08 -1.60Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.91 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 93.15%93.42%94.20%88.57%84.16%95.70%91.76%92.05%93.41%91.86%95.24%91.55%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates93.14%95.77%95.84%95.28%95.49%94.07%94.37%95.98%95.16%93.64%95.36%93.81%
Difference - Nonaffiliates less 272 Affiliates -0.01%2.35%1.64%6.71%11.33%-1.63%2.61%3.93%1.75%1.78%0.12%2.26%
Parity - Nonaffiliates / 272 Affiliates -1.02 -1.21 -1.15 -1.46 -1.81 -0.84 -1.23 -1.35 -1.17 -1.15 -1.01 -1.18Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.81 N/A N/A -0.90 -0.98 N/A N/A N/A -0.93 -0.82 -0.62 -0.54
DS3 272 Affiliates 100.00%N/A 81.25%100.00%88.89%100.00%100.00%0.00%55.56%66.67%100.00%85.71%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates94.55%98.89%97.30%92.50%93.02%100.00%97.96%86.11%94.87%88.10%93.24%94.29%
Difference - Nonaffiliates less 272 Affiliates -5.45%N/A 16.05%-7.50%4.13%0.00%-2.04%86.11%39.31%21.43%-6.76%8.58%
Parity - Nonaffiliates / 272 Affiliates -0.70 N/A -1.84 -0.78 -1.22 N/A -1.07 N/A -2.30 -1.75 -0.96 -1.36
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.00 -1.19 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 171 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Washington VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Washington ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
18 9 16 2 2 0 1 6 15 29 9 4
0 0 0 0 0 0 0 0 0 0 0 0
33 52 48 31 13 50 64 45 27 48 46 57
6 19 5 6 8 12 6 14 16 6 8 7
0 7 0 0 0 0 0 0 0 0 0 0
45 67 75 37 46 50 79 69 65 56 61 37
0 0 0 2 1 2 0 4 0 1 0 1000000000000
4 2 15 9 6 5 4 6 8 4 3 5
19 8 10 7 6 3 11 22 6 32 42 85000000000000
114 93 124 85 78 114 106 119 97 100 101 114
63 79 75 84 80 84 80 94 116 129 79 1022911930000000000
810 853 1053 922 875 880 905 1005 877 724 878 747
1 6 1 7 12 7 2 23 11 7 8 93356200000000
58 39 96 48 62 38 49 46 41 40 30 33
94.44%100.00%93.75%100.00%50.00%N/A 100.00%100.00%100.00%100.00%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%98.00%95.31%88.89%100.00%100.00%100.00%98.25%
5.56%0.00%6.25%0.00%50.00%N/A -4.69%-11.11%0.00%0.00%0.00%-1.75%-1.50 N/A -1.54 N/A -1.80 N/A -1.07 -0.58 N/A N/A N/A -1.11
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%63.16%80.00%33.33%87.50%75.00%33.33%85.71%100.00%66.67%62.50%85.71%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%92.54%92.00%89.19%89.13%90.00%91.14%92.75%89.23%85.71%90.16%81.08%
0.00%29.38%12.00%55.86%1.63%15.00%57.81%7.04%-10.77%19.04%27.66%-4.63%N/A -2.42 -1.39 -2.64 -1.08 -1.66 -2.76 -1.42 -0.15 -1.57 -1.92 -0.92N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A -0.67 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 100.00%100.00%50.00%N/A 50.00%N/A 0.00%N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
75.00%50.00%53.33%66.67%83.33%60.00%50.00%50.00%62.50%50.00%66.67%60.00%
N/A N/A N/A -33.33%-16.67%10.00%N/A 0.00%N/A 50.00%N/A -40.00%
N/A N/A N/A -0.58 -1.03 -1.15 N/A -1.00 N/A N/A N/A -0.78N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%90.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%97.85%99.19%98.82%94.87%98.25%97.17%100.00%98.97%99.00%99.01%100.00%
0.00%-2.15%9.19%-1.18%-5.13%-1.75%-2.83%0.00%-1.03%-1.00%-0.99%0.00%
N/A -0.95 -1.57 -1.09 -0.82 -1.08 -0.82 N/A -1.12 -0.87 -0.81 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
87.30%98.73%96.00%95.24%96.25%95.24%95.00%91.49%92.24%97.67%96.20%94.12%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A95.80%92.50%94.97%93.82%94.97%91.70%92.27%95.62%93.27%96.41%94.76%94.91%
8.50%-6.23%-1.03%-1.42%-1.28%-3.54%-2.73%4.13%1.03%-1.26%-1.44%0.79%
-1.53 -0.37 -0.91 -0.87 -0.88 -0.69 -0.77 -1.37 -1.11 -0.82 -0.87 -1.09N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A0.06 0.22 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%83.33%100.00%42.86%75.00%100.00%100.00%91.30%100.00%28.57%25.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A87.93%97.44%91.67%93.75%85.48%92.11%97.96%93.48%95.12%95.00%96.67%90.91%
87.93%14.11%-8.33%50.89%10.48%-7.89%-2.04%2.18%-4.88%66.43%71.67%-9.09%
N/A -1.52 -0.99 -2.55 -1.47 -0.66 -1.15 -1.18 -0.69 -3.18 -3.53 -0.53
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-0.77 -0.61 -0.67 -0.99 N/A N/A N/A N/A N/A N/A N/A N/A
Page 172 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Washington VolumesFG_D272 272 Affiliates 5 9 20 6 35 4 13 4 20 26 2 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 25 40 29 31 39 74 25 27 21 24 25 14
FRAMRLY272 272 Affiliates 3 6 10 2 9 0 2 3 6 0 1 0
FRAMRLY272 BOC & Other Affiliates 38 54 68 68 185 114 99 73 78 47 53 45
FRAMRLY272 Nonaffiliates 9 10 11 1 5 0 6 2 14 6 0 2
OCN_272 272 Affiliates 1 1 0 0 2 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 1 1 1 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 2 6 2 1 4 2 6 12 2 2
DS0 272 Affiliates 10 27 13 4 23 4 2 5 4 6 3 11DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 70 83 124 83 69 79 147 182 75 100 38 89
DS1 272 Affiliates 72 67 80 67 133 95 97 86 112 85 80 76DS1BOC & Other Affiliates 0 0 4 5 0 0 0 0 0 2 0 0
DS1 Nonaffiliates 1012 769 801 760 774 1022 1006 675 641 704 666 785
DS3 272 Affiliates 8 8 4 17 4 11 14 6 2 4 10 12DS3BOC & Other Affiliates 1 1 1 2 2 2 0 1 2 2 0 0
DS3 Nonaffiliates 47 56 64 84 40 39 39 35 60 43 53 48
Washington ResultsFG_D272 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%75.00%90.00%100.00%100.00%N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 96.00%97.50%96.55%90.32%94.87%100.00%96.00%92.59%61.90%83.33%100.00%64.29%
Difference - Nonaffiliates less 272 Affiliates -4.00%-2.50%-3.45%-9.68%-5.13%0.00%-4.00%17.59%-28.10%-16.67%0.00%N/AParity - Nonaffiliates / 272 Affiliates -0.97 -0.95 -0.69 -0.65 -0.28 N/A -0.77 -1.46 0.25 0.17 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%70.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 95.56%
FRAMRLY272 Nonaffiliates 100.00%100.00%100.00%0.00%100.00%N/A 100.00%50.00%100.00%83.33%N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%30.00%-100.00%0.00%N/A 0.00%-50.00%0.00%N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -1.91 -0.37 N/A N/A N/A -0.49 N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 4.44%
Parity - Nonaffiliates / BOC & Other Affiliates -1.98 -1.62 -1.87 -0.15 -1.43 N/A -1.56 -0.52 -1.71 -1.29 N/A -1.18
OCN_272 272 Affiliates 100.00%100.00%N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 50.00%33.33%50.00%100.00%75.00%100.00%66.67%41.67%100.00%50.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A -50.00%N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A -0.63 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%92.59%100.00%100.00%91.30%50.00%100.00%100.00%75.00%100.00%100.00%90.91%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 88.57%95.18%99.19%92.77%100.00%96.20%96.60%95.05%90.67%95.00%97.37%98.88%
Difference - Nonaffiliates less 272 Affiliates -11.43%2.59%-0.81%-7.23%8.70%46.20%-3.40%-4.95%15.67%-5.00%-2.63%7.97%
Parity - Nonaffiliates / 272 Affiliates -0.35 -1.27 -1.07 -0.82 -1.78 -2.10 -1.02 -0.88 -1.43 -0.82 -1.10 -1.53Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 93.06%97.01%97.50%91.04%97.74%97.89%94.85%97.67%91.96%96.47%93.75%98.68%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates91.40%92.98%93.76%94.21%95.61%96.77%92.54%93.63%89.08%86.79%92.04%92.48%
Difference - Nonaffiliates less 272 Affiliates -1.66%-4.03%-3.74%3.17%-2.13%-1.12%-2.31%-4.04%-2.88%-9.68%-1.71%-6.20%
Parity - Nonaffiliates / 272 Affiliates -0.88 -0.65 -0.62 -1.24 -0.69 -0.86 -0.78 -0.58 -0.76 -0.23 -0.87 -0.39Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.86 -1.42 N/A N/A N/A N/A N/A -1.28 N/A N/A
DS3 272 Affiliates 100.00%87.50%100.00%100.00%75.00%81.82%85.71%50.00%100.00%75.00%100.00%75.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates68.09%71.43%73.44%95.24%92.50%87.18%87.18%85.71%78.33%90.70%94.34%89.58%
Difference - Nonaffiliates less 272 Affiliates -31.91%-16.07%-26.56%-4.76%17.50%5.36%1.47%35.71%-21.67%15.70%-5.66%14.58%
Parity - Nonaffiliates / 272 Affiliates 0.20 -0.46 -0.34 -0.52 -1.47 -1.25 -1.08 -1.98 -0.70 -1.42 -0.66 -1.63
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.77 N/A -0.82 -1.77 -0.96 -1.62 N/A N/A -1.48 -1.68 N/A N/A
Page 173 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Washington VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Washington ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 13 18 6 0 3 0 1 2 8 13 7
0 0 0 0 0 0 0 0 0 0 0 0
26 22 37 34 13 12 36 32 21 18 20 29
0 0 2 0 1 1 1 1 0 1 0 1
29 23 45 141 60 30 47 21 31 43 30 26
1 11 2 3 3 0 0 0 2 3 1 0
2 0 0 1 0 1 1 1 0 0 1 1000000000000
1 2 3 4 2 1 4 7 4 17 5 5
4 1 5 2 8 5 3 2 0 2 2 1000000000000
55 24 58 68 36 78 102 54 40 51 63 51
47 99 82 101 49 82 89 79 102 104 70 86020000100000
782 942 968 875 867 869 884 883 1128 747 615 678
8 4 6 4 4 13 6 4 16 11 4 17001102102111
36 81 72 84 57 45 34 33 57 116 77 90
100.00%92.31%88.89%100.00%N/A 66.67%N/A 100.00%100.00%87.50%100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
76.92%86.36%94.59%97.06%84.62%91.67%94.44%96.88%95.24%100.00%90.00%100.00%
-23.08%-5.95%5.70%-2.94%N/A 25.00%N/A -3.12%-4.76%12.50%-10.00%0.00%-0.69 -0.75 -1.38 -0.99 N/A -1.50 N/A -1.17 -1.08 -1.54 -0.41 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A 100.00%100.00%100.00%100.00%N/A 100.00%N/A 100.00%86.21%78.26%91.11%93.62%90.00%83.33%85.11%71.43%70.97%76.74%86.67%69.23%
100.00%100.00%100.00%100.00%100.00%N/A N/A N/A 100.00%100.00%100.00%N/A
N/A N/A 0.00%N/A 0.00%N/A N/A N/A N/A 0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A13.79%21.74%8.89%6.38%10.00%N/A N/A N/A 29.03%23.26%13.33%N/A
-1.24 -1.87 -1.26 -1.27 -1.34 N/A N/A N/A -1.53 -1.56 -1.23 N/A
50.00%N/A N/A 100.00%N/A 0.00%0.00%0.00%N/A N/A 100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%50.00%33.33%75.00%0.00%0.00%50.00%28.57%50.00%88.24%40.00%0.00%
50.00%N/A N/A -25.00%N/A 0.00%50.00%28.57%N/A N/A -60.00%-100.00%
-1.50 N/A N/A -0.96 N/A N/A N/A N/A N/A N/A -0.59 -0.09N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
75.00%100.00%100.00%100.00%87.50%80.00%66.67%100.00%N/A 100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
96.36%91.67%91.38%97.06%97.22%93.59%92.16%96.30%97.50%98.04%96.83%98.04%
21.36%-8.33%-8.62%-2.94%9.72%13.59%25.49%-3.70%N/A -1.96%-3.17%-1.96%
-1.58 -1.06 -0.72 -1.08 -1.46 -1.45 -1.56 -1.06 N/A -1.15 -1.07 -1.18N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
91.49%96.97%92.68%92.08%93.88%86.59%94.38%89.87%94.12%83.65%94.29%93.02%N/A 100.00%N/A N/A N/A N/A 100.00%N/A N/A N/A N/A N/A93.22%95.44%93.60%94.51%93.89%94.02%91.40%90.83%92.91%92.90%91.87%90.56%
1.73%-1.53%0.92%2.43%0.01%7.43%-2.98%0.96%-1.21%9.25%-2.42%-2.46%
-1.11 -0.82 -1.08 -1.23 -1.00 -1.51 -0.74 -1.07 -0.89 -1.65 -0.82 -0.81N/A -4.56%N/A N/A N/A N/A -8.60%N/A N/A N/A N/A N/AN/A -0.98 N/A N/A N/A N/A -0.98 N/A N/A N/A N/A N/A
62.50%100.00%66.67%75.00%25.00%46.15%50.00%100.00%100.00%90.91%100.00%94.12%N/A N/A 0.00%100.00%N/A 0.00%100.00%N/A 50.00%100.00%0.00%100.00%88.89%71.60%84.72%84.52%91.23%86.67%64.71%87.88%87.72%95.69%92.21%91.11%
26.39%-28.40%18.05%9.52%66.23%40.52%14.71%-12.12%-12.28%4.78%-7.79%-3.01%
-1.85 -0.29 -1.55 -1.26 -2.80 -2.57 -1.40 -0.69 -0.09 -1.32 -0.81 -0.84
N/A N/A 84.72%-15.48%N/A 86.67%-35.29%N/A 37.72%-4.31%92.21%-8.89%N/A N/A N/A -0.92 N/A N/A -0.75 N/A -1.64 -1.05 N/A -0.99
Page 174 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Washington VolumesFG_D272 272 Affiliates 5 9 20 6 35 4 13 6 20 26 2 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 30 42 32 32 43 60 27 28 20 26 24 14
FRAMRLY272 272 Affiliates 0 3 4 0 1 0 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 1 0 1 9 94 47 43 22 35 1 0 1
FRAMRLY272 Nonaffiliates 3 4 1 0 2 0 2 0 4 2 0 0
OCN_272 272 Affiliates 0 0 0 0 1 0 0 0 0 1 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 2 2 1 0 3 1 3 3 1 3
DS0 272 Affiliates 10 27 14 2 11 1 1 2 1 3 0 5DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 74 85 131 34 24 27 46 21 22 23 16 55
DS1 272 Affiliates 75 68 82 50 101 76 74 62 89 65 59 41DS1BOC & Other Affiliates 0 0 1 1 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 1074 803 840 390 397 576 597 337 379 372 305 381
DS3 272 Affiliates 9 8 4 11 4 4 8 11 2 4 12 9DS3BOC & Other Affiliates 0 0 2 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 62 65 84 51 35 31 39 29 46 37 31 28
Washington ResultsFG_D272 272 Affiliates 12.80 19.30 16.90 15.80 18.60 17.50 15.80 22.10 13.00 18.50 20.50 N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 18.40 19.00 19.50 18.50 21.60 24.20 21.00 22.80 27.80 20.60 20.40 75.21
Difference - Nonaffiliates less 272 Affiliates 5.60 -0.30 2.60 2.70 3.00 6.70 5.20 0.70 14.80 2.10 -0.10 N/AParity - Nonaffiliates / 272 Affiliates 0.57 -1.13 0.18 -0.65 1.26 0.75 1.26 -0.53 1.26 0.29 -1.02 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 8.00 8.00 N/A 6.00 N/A N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 24.00
FRAMRLY272 Nonaffiliates 7.60 9.00 19.00 N/A 11.00 N/A 10.00 N/A 11.00 9.00 N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A 1.00 11.00 N/A 5.00 N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A -0.93 -0.29 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A -0.23 N/A -0.35 N/A -1.11 N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A 9.00 N/A N/A N/A N/A 24.00 N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A 30.00 20.00 10.00 N/A 14.30 27.00 24.00 13.00 10.00 13.00
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A 1.00 N/A N/A N/A N/A -11.00 N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 7.00 8.70 6.50 3.50 7.60 14.00 4.00 6.00 9.00 6.00 N/A 5.40DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 13.60 12.70 20.60 9.90 10.70 5.30 14.90 7.80 8.60 10.90 8.80 7.05
Difference - Nonaffiliates less 272 Affiliates 6.60 4.00 14.10 6.40 3.10 -8.70 10.90 1.80 -0.40 4.90 N/A 1.65
Parity - Nonaffiliates / 272 Affiliates 0.03 -0.61 1.26 -0.78 -0.24 N/A N/A -0.39 N/A -0.14 N/A 0.17Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 8.80 9.90 10.90 9.70 11.70 9.20 9.80 9.00 9.20 12.10 10.30 6.98DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates13.60 11.80 12.30 9.90 11.00 11.90 12.80 10.10 10.30 10.10 10.50 12.46
Difference - Nonaffiliates less 272 Affiliates 4.80 1.90 1.40 0.20 -0.70 2.70 3.00 1.10 1.10 -2.00 0.20 5.48
Parity - Nonaffiliates / 272 Affiliates 0.01 -0.35 -0.60 -0.92 -1.40 0.38 0.38 -0.58 -0.45 -1.90 -1.00 0.38Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 8.80 10.50 9.70 10.00 6.20 7.70 10.10 8.60 9.00 13.20 5.90 25.33DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates17.90 18.20 14.80 11.90 14.40 15.20 13.00 15.10 13.00 15.10 9.50 8.50
Difference - Nonaffiliates less 272 Affiliates 9.10 7.70 5.10 1.90 8.20 7.50 2.90 6.50 4.00 1.90 3.60 -16.83
Parity - Nonaffiliates / 272 Affiliates 0.37 0.18 -0.26 0.06 -0.38 -0.33 -0.75 -0.33 -0.95 -0.93 -0.19 -2.13
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 175 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Washington VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Washington ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
2 13 15 6 0 3 0 1 2 8 13 7
0 0 0 0 0 0 0 0 0 0 0 0
24 23 40 36 14 13 37 37 23 19 17 30
0 0 0 0 0 0 0 0 0 0 0 0
0 3 0 2 5 0 3 1 4 3 0 1
0 1 0 0 0 0 0 0 0 0 0 0
8 0 0 1 0 2 2 1 0 0 1 1000000000000
1 1 3 3 3 2 5 9 7 18 4 4
4 1 2 0 6 4 3 1 0 0 2 0000000000000
14 7 20 19 12 16 23 13 15 6 16 11
31 69 62 78 40 58 67 66 84 85 58 68000000000000
315 393 480 443 397 466 418 431 709 417 389 295
9 5 2 1 4 9 5 8 11 11 3 11000000000000
31 60 55 62 49 52 30 35 38 107 49 74
11.00 17.54 14.33 16.67 N/A 21.00 N/A 17.00 21.00 26.38 13.15 16.29
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
32.29 20.22 22.10 18.17 24.50 18.92 18.59 20.22 22.87 15.68 17.35 20.33
21.29 2.68 7.77 1.50 N/A -2.08 N/A 3.22 1.87 -10.70 4.20 4.04N/A -0.75 0.32 -0.44 N/A -1.21 N/A N/A -1.12 -3.71 0.16 0.30
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A 23.33 N/A 21.50 6.00 N/A 10.67 18.00 28.00 10.67 N/A 5.00
N/A 1.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A -22.33 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A -11.18 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
37.75 N/A N/A 3.00 N/A 30.50 54.50 12.00 N/A N/A 16.00 8.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
2.00 14.00 48.67 36.33 33.00 40.50 53.40 54.11 48.71 12.89 24.75 23.25
-35.75 N/A N/A 33.33 N/A 10.00 -1.10 42.11 N/A N/A 8.75 15.25
-1.77 N/A N/A N/A N/A -0.59 -1.01 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
6.00 1.00 7.00 N/A 10.00 6.00 8.67 4.00 N/A N/A 2.00 N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
5.86 5.43 7.45 6.05 6.00 7.44 8.65 6.77 21.13 7.17 6.81 4.91
-0.14 4.43 0.45 N/A -4.00 1.44 -0.02 2.77 N/A N/A 4.81 N/A
-1.04 N/A -0.91 N/A -1.29 -0.57 -1.02 N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
8.90 8.52 9.32 8.04 9.05 10.59 8.54 7.70 7.14 10.51 11.05 8.65N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A12.69 9.62 9.86 10.19 11.16 10.41 10.97 11.47 12.77 11.36 9.60 11.07
3.79 1.10 0.54 2.15 2.11 -0.18 2.43 3.77 5.63 0.85 -1.45 2.42
-0.31 -0.53 -0.72 0.14 -0.53 -1.04 0.38 -0.09 -0.28 -0.79 -1.33 0.18N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
23.89 2.80 12.50 4.00 13.25 11.44 19.60 8.00 7.09 7.45 10.00 10.18N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A11.19 14.05 9.02 16.13 10.65 10.92 13.23 14.00 14.87 7.34 15.61 9.34
-12.70 11.25 -3.48 12.13 -2.60 -0.52 -6.37 6.00 7.78 -0.11 5.61 -0.84
-1.71 0.37 -1.20 N/A -1.23 -1.14 -1.50 -0.07 -0.22 -1.10 -0.15 -1.48
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 176 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Washington VolumesFG_D272 272 Affiliates 7 0 1 1 0 2 1 1 0 2 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 7 5 8 4 5 5 2 7 8 4 4 5
FRAMRLY272 272 Affiliates 18 16 18 15 7 10 8 10 8 8 6 6
FRAMRLY272 BOC & Other Affiliates 87 73 82 68 68 83 74 88 62 54 69 44
FRAMRLY272 Nonaffiliates 17 15 9 16 10 18 11 13 6 14 11 12
OCN_272 272 Affiliates 2 0 0 0 0 1 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 1
OCN_272 Nonaffiliates 4 1 1 6 0 0 3 2 0 1 0 0
DS0 272 Affiliates 1 3 3 3 3 5 1 6 0 0 3 1DS0BOC & Other Affiliates 5 6 5 10 6 1 12 9 13 7 7 1
DS0 Nonaffiliates 121 117 124 103 92 126 157 141 87 82 122 77
DS1 272 Affiliates 19 15 21 34 28 29 32 52 22 39 29 22DS1BOC & Other Affiliates 47 38 46 46 50 55 63 42 37 38 39 38
DS1 Nonaffiliates 582 543 560 537 535 599 551 644 523 469 501 488
DS3 272 Affiliates 1 1 2 1 0 1 4 3 3 2 1 0DS3BOC & Other Affiliates 0 3 2 6 1 2 1 4 0 2 3 1
DS3 Nonaffiliates 11 23 24 19 13 12 10 16 16 21 12 12
Washington ResultsFG_D272 272 Affiliates 100.00%N/A 100.00%100.00%N/A 100.00%100.00%100.00%N/A 100.00%N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%75.00%100.00%75.00%60.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A 0.00%0.00%N/A 0.00%0.00%0.00%N/A 0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 66.67%100.00%83.33%100.00%71.43%80.00%87.50%90.00%87.50%100.00%66.67%83.33%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 88.24%100.00%100.00%87.50%100.00%94.44%90.91%92.31%100.00%85.71%90.91%100.00%
Difference - Nonaffiliates less 272 Affiliates 21.57%0.00%16.67%-12.50%28.57%14.44%3.41%2.31%12.50%-14.29%24.24%16.67%Parity - Nonaffiliates / 272 Affiliates -1.82 N/A -1.67 -0.25 -1.78 -1.56 -1.13 -1.11 -1.43 -0.45 -1.62 -1.54Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.06 -1.95 -1.65 -0.73 -1.70 -1.76 -1.36 -1.73 -1.62 -1.31 -1.47 -1.81
OCN_272 272 Affiliates 100.00%N/A N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 100.00%100.00%100.00%100.00%N/A N/A 66.67%100.00%N/A 100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A 66.67%100.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 85.12%88.89%87.90%96.12%83.70%91.27%93.63%94.33%90.80%86.59%82.79%88.31%
Difference - Nonaffiliates less 272 Affiliates -14.88%-11.11%-12.10%-3.88%-16.30%-8.73%-6.37%-5.67%N/A N/A 16.12%-11.69%
Parity - Nonaffiliates / 272 Affiliates -0.918473088-0.778987234 -0.75628388-0.981497001-0.668090173-0.711442719-1.004946954 -0.78174006N/A N/A -1.355710608-0.961035286Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.17 -0.57 -0.60 -0.76 -0.40 N/A -1.72 -1.70 -1.35 -1.52 -0.96 N/A
DS1 272 Affiliates 78.95%86.67%80.95%85.29%92.86%72.41%78.13%80.77%72.73%76.92%89.66%90.91%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates78.87%75.32%83.04%83.99%77.94%80.30%79.49%67.55%78.78%79.10%74.25%74.80%
Difference - Nonaffiliates less 272 Affiliates -0.08%-11.35%2.09%-1.30%-14.92%7.89%1.36%-13.22%6.05%2.18%-15.41%-16.11%
Parity - Nonaffiliates / 272 Affiliates -1.02 -0.64 -1.09 -0.95 -0.26 -1.34 -1.07 -0.45 -1.23 -1.12 -0.27 -0.33Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.01 -1.44 -1.16 -1.22 -1.43 -1.54 -1.50 -0.40 -0.42 -1.39 -1.01 -1.18
DS3 272 Affiliates 100.00%100.00%100.00%100.00%N/A 100.00%75.00%100.00%100.00%100.00%100.00%N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates90.91%78.26%95.83%89.47%84.62%100.00%90.00%93.75%93.75%90.48%83.33%66.67%
Difference - Nonaffiliates less 272 Affiliates -9.09%-21.74%-4.17%-10.53%N/A 0.00%15.00%-6.25%-6.25%-9.52%-16.67%N/A
Parity - Nonaffiliates / 272 Affiliates -1.10 -0.89 -1.10 -1.03 N/A N/A -1.36 -0.99 -0.99 -0.94 -0.97 N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -0.58 -1.10 -0.64 N/A N/A -1.09 -0.93 N/A -0.94 -1.33 -0.79
Page 177 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Washington VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Washington ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 1 2 4 9 0 1 2 25 0 0
0 0 0 0 0 0 0 0 0 0 0 0
5 6 10 4 9 5 3 10 2 4 7 7
5 4 11 10 1 3 5 3 4 4 3 5
53 34 48 45 45 40 52 62 46 40 43 33
9 12 20 16 1 1 3 2 4 0 3 1
0 0 0 1 0 0 1 1 1 0 0 0000100010110
1 3 2 1 0 1 0 0 0 2 2 0
0 2 4 2 3 3 3 2 1 4 4 5415853852746
85 84 83 71 86 65 66 72 64 73 62 119
49 29 29 55 35 38 43 37 35 36 34 40242020132715222120151220
513 443 566 498 299 284 289 314 251 315 300 312
0 2 7 0 0 3 5 4 0 0 2 3200111100126
15 14 17 9 10 18 7 12 11 8 17 26
N/A N/A 100.00%100.00%100.00%100.00%N/A 100.00%100.00%100.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%90.00%100.00%100.00%100.00%100.00%90.00%100.00%100.00%100.00%100.00%
N/A N/A -10.00%0.00%0.00%0.00%N/A -10.00%0.00%0.00%N/A N/AN/A N/A -1.09 N/A N/A N/A N/A -1.09 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
80.00%50.00%72.73%70.00%100.00%33.33%40.00%33.33%75.00%75.00%66.67%60.00%N/A N/A N/A N/A 68.89%77.50%86.54%79.03%71.74%50.00%83.72%72.73%
88.89%91.67%90.00%87.50%100.00%100.00%100.00%50.00%100.00%N/A 100.00%0.00%
8.89%41.67%17.27%17.50%0.00%66.67%60.00%16.67%25.00%N/A 33.33%-60.00%-1.24 -1.88 -1.63 -1.58 N/A -1.74 -2.02 -1.24 -1.50 N/A -1.53 -0.59N/A N/A N/A N/A 31.11%22.50%13.46%-29.03%28.26%N/A 16.28%-72.73%
-1.59 -1.44 -1.03 -1.29 -1.40 -1.32 -1.40 -0.53 -1.73 N/A -1.45 -0.35
N/A N/A N/A 100.00%N/A N/A 100.00%100.00%100.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A 100.00%N/A 100.00%100.00%N/A
0.00%66.67%100.00%100.00%N/A 100.00%N/A N/A N/A 50.00%100.00%N/A
N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A -50.00%0.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.80 N/A N/A
N/A 100.00%100.00%100.00%100.00%100.00%66.67%100.00%100.00%75.00%50.00%80.00%N/A N/A N/A N/A 40.00%100.00%62.50%60.00%100.00%71.43%100.00%66.67%
83.53%92.86%89.16%90.14%88.37%83.08%84.85%81.94%81.25%76.71%83.87%94.96%
N/A -7.14%-10.84%-9.86%-11.63%-16.92%18.18%-18.06%-18.75%1.71%33.87%14.96%
N/A -0.945823547-0.713271365-0.894728212 -0.770229 -0.657563 -1.397178 -0.754313 -0.892178 -1.046813 -1.798262 -1.49796N/A N/A N/A N/A 48.37%-16.92%22.35%21.94%-18.75%5.28%-16.13%28.29%
-0.57 -1.01 -1.30 -1.57 -2.30 -0.66 -1.75 -1.59 -0.74 -1.18 -0.58 -1.87
83.67%75.86%93.10%76.36%74.29%89.47%76.74%89.19%91.43%63.89%85.29%70.00%N/A N/A N/A N/A 66.67%80.00%72.73%71.43%65.00%73.33%50.00%75.00%80.31%83.52%76.86%74.70%76.25%73.59%77.16%71.97%74.90%70.79%76.67%74.04%
-3.36%7.66%-16.24%-1.66%1.96%-15.88%0.42%-17.22%-16.53%6.90%-8.62%4.04%
-0.80 -1.35 -0.18 -0.91 -1.13 0.12 -1.03 -0.12 0.15 -1.30 -0.43 -1.19N/A N/A N/A N/A 9.58%-6.41%4.43%0.54%9.90%-2.54%26.67%-0.96%-1.79 -1.14 -0.90 -0.96 -1.51 -0.75 -1.23 -1.02 -1.45 -0.94 -1.91 -0.98
N/A 100.00%100.00%N/A N/A 66.67%40.00%75.00%N/A N/A 100.00%0.00%N/A N/A N/A N/A 100.00%100.00%100.00%N/A N/A 100.00%100.00%83.33%100.00%92.86%100.00%88.89%80.00%77.78%42.86%91.67%100.00%87.50%94.12%73.08%
N/A -7.14%0.00%N/A N/A 11.11%2.86%16.67%N/A N/A -5.88%73.08%
N/A -1.03 N/A N/A N/A -1.23 -1.06 -1.41 N/A N/A -1.06 N/A
N/A N/A N/A N/A -20.00%-22.22%-57.14%N/A N/A -12.50%-5.88%-10.25%N/A N/A N/A -1.08 -0.94 -0.89 -0.59 N/A N/A -1.06 -1.06 -0.77
Page 178 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Washington VolumesFG_D272 272 Affiliates 7 0 1 1 0 2 1 1 0 2 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 7 5 8 4 5 5 2 7 8 4 4 5
FRAMRLY272 272 Affiliates 18 16 18 15 7 10 8 10 8 8 6 6
FRAMRLY272 BOC & Other Affiliates 87 73 82 68 68 83 74 88 62 54 69 44
FRAMRLY272 Nonaffiliates 17 15 9 16 10 18 11 13 6 14 11 12
OCN_272 272 Affiliates 2 0 0 0 0 1 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 1
OCN_272 Nonaffiliates 4 1 1 6 0 0 3 2 0 1 0 0
DS0 272 Affiliates 1 3 3 3 3 5 1 6 0 0 3 1DS0BOC & Other Affiliates 5 6 5 10 6 1 12 9 13 7 7 1
DS0 Nonaffiliates 121 117 124 103 92 126 157 141 87 82 122 77
DS1 272 Affiliates 19 15 21 34 28 29 32 52 22 39 29 22DS1BOC & Other Affiliates 47 38 46 46 50 55 63 42 37 38 39 38
DS1 Nonaffiliates 582 543 560 537 535 599 551 644 523 469 501 488
DS3 272 Affiliates 1 1 2 1 0 1 4 3 3 2 1 0DS3BOC & Other Affiliates 0 3 2 6 1 2 1 4 0 2 3 1
DS3 Nonaffiliates 11 23 24 19 13 12 10 16 16 21 12 12
Washington ResultsFG_D272 272 Affiliates 0.01 N/A 0.02 0.02 N/A 0.03 0.05 0.02 N/A 0.02 N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.05 0.03 0.05 0.03 0.04 0.05 0.01 0.04 0.12 0.02 0.15 0.15
Difference - Nonaffiliates less 272 Affiliates 0.04 N/A 0.03 0.01 N/A 0.02 -0.04 0.02 N/A 0.01 N/A N/AParity - Nonaffiliates / 272 Affiliates 0.75 N/A N/A N/A N/A 1.26 N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 0.18 0.06 0.11 0.06 0.15 0.09 0.06 0.09 0.11 0.04 0.12 0.08FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.09 0.05 0.05 0.06 0.04 0.09 0.06 0.06 0.06 0.08 0.07 0.05
Difference - Nonaffiliates less 272 Affiliates -0.08 -0.01 -0.06 -0.01 -0.11 0.00 0.00 -0.03 -0.05 0.04 -0.05 -0.03Parity - Nonaffiliates / 272 Affiliates -1.60 -1.45 -1.75 -1.27 -1.81 -1.11 -0.94 -1.49 -1.42 -0.46 -1.57 -1.31Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.05 -1.79 -1.58 -1.24 -2.06 -1.40 -1.72 -1.71 -1.56 -1.26 -1.39 -2.12
OCN_272 272 Affiliates 0.09 N/A N/A N/A N/A 0.19 N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.07 0.08 0.04 0.04 N/A N/A 0.10 0.03 N/A 0.08 N/A N/A
Difference - Nonaffiliates less 272 Affiliates -0.02 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates -1.436080254 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.04 0.03 0.06 0.01 0.02 0.04 0.12 0.07 N/A N/A 0.16 0.02DS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.09 0.07 0.08 0.05 0.12 0.08 0.07 0.07 0.07 0.09 0.10 0.09
Difference - Nonaffiliates less 272 Affiliates 0.06 0.04 0.02 0.04 0.10 0.04 -0.05 -0.01 N/A N/A -0.06 0.07
Parity - Nonaffiliates / 272 Affiliates N/A -0.20 -0.84 -0.12 -0.23 -0.74 N/A -1.20 N/A N/A -1.37 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.07 -0.14 -0.68 -1.20 -0.42 N/A -1.60 -1.75 -1.20 -1.32 -0.74 N/A
DS1 272 Affiliates 0.11 0.06 0.10 0.09 0.07 0.11 0.13 0.14 0.12 0.11 0.10 0.07DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.13 0.11 0.10 0.10 0.14 0.12 0.12 0.16 0.11 0.11 0.13 0.14
Difference - Nonaffiliates less 272 Affiliates 0.02 0.05 0.00 0.01 0.06 0.01 -0.01 0.02 -0.01 0.01 0.03 0.07
Parity - Nonaffiliates / 272 Affiliates -0.92 -0.38 -1.01 -0.74 -0.15 -0.91 -1.10 -0.85 -1.13 -0.84 -0.73 -0.38Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.07 -1.24 -1.04 -1.19 -1.49 -1.47 -1.42 -0.54 -0.80 -1.04 -0.70 -1.00
DS3 272 Affiliates 0:28 3:49 1:04 0:20 N/A 0.01 0.10 0.05 0.04 0.04 0.15 N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.09 0.08 0.06 0.06 0.09 0.05 0.08 0.05 0.05 0.06 0.09 0.12
Difference - Nonaffiliates less 272 Affiliates 0.07 -0.07 0.02 0.05 N/A 0.04 -0.02 0.00 0.01 0.03 -0.05 N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.937162137 N/A N/A N/A -1.29131138 -1.000314512-1.015239458-0.079451617 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -0.35 -1.20 -0.16 N/A -0.32 N/A -1.65 N/A -1.38 -1.27 N/A
Page 179 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Washington VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Washington ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
0 0 1 2 4 9 0 1 2 25 0 0
0 0 0 0 0 0 0 0 0 0 0 0
5 6 10 4 9 5 3 10 2 4 7 7
5 4 11 10 1 3 5 3 4 4 3 5
53 34 48 45 45 40 52 62 46 40 43 33
9 12 20 16 1 1 3 2 4 0 3 1
0 0 0 1 0 0 1 1 1 0 0 0000100010110
1 3 2 1 0 1 0 0 0 2 2 0
0 2 4 2 3 3 3 2 1 4 4 5415853852746
85 84 83 71 86 65 66 72 64 73 62 119
49 29 29 55 35 38 43 37 35 36 34 40242020132715222120151220
513 443 566 498 299 284 289 314 251 315 300 312
0 2 7 0 0 3 5 4 0 0 2 3200111100126
15 14 17 9 10 18 7 12 11 8 17 26
N/A N/A 0.01 0.01 0.01 0.04 N/A 0.02 0.01 0.03 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.04 0.03 0.06 0.03 0.05 0.05 0.08 0.08 0.05 0.04 0.06 0.03
N/A N/A 0.05 0.02 0.04 0.01 N/A 0.06 0.03 0.01 N/A N/AN/A N/A N/A -0.06 0.13 -0.67 N/A N/A -0.40 -0.31 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.12 0.16 0.11 0.18 0.03 0.19 0.18 0.33 0.13 0.13 0.07 0.35N/A N/A N/A N/A 0.15 0.11 0.10 0.14 0.16 0.30 0.13 0.14
0.12 0.05 0.05 0.13 0.01 0.03 0.06 0.17 0.06 N/A 0.02 0.45
0.00 -0.10 -0.06 -0.05 -0.01 -0.16 -0.12 -0.16 -0.07 N/A -0.05 0.10-1.06 -2.22 -1.78 -1.34 N/A -1.52 -1.77 -1.26 -1.30 N/A -1.39 -0.95N/A N/A N/A N/A -0.14 -0.08 -0.05 0.04 -0.10 N/A -0.11 0.30
-1.03 -2.36 -2.15 -0.69 -1.47 -1.48 -1.54 -0.41 -1.59 N/A -1.82 -0.29
N/A N/A N/A 0.13 N/A N/A 0.02 0.01 0.12 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A 0.11 N/A 0.01 0.00 N/A
0.28 0.17 0.07 0.07 N/A 0.15 N/A N/A N/A 0.14 0.03 N/A
N/A N/A N/A -0.07 N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A 0.14 0.03 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.10 0.05 0.15 0.05 0.08 0.08 0.08 0.03 0.11 0.21 0.15N/A N/A N/A N/A 0.26 0.07 0.15 0.19 0.05 0.16 0.07 0.14
0.11 0.06 0.07 0.07 0.10 0.30 0.08 0.10 0.13 0.17 0.09 0.05
N/A -0.04 0.02 -0.08 0.05 0.22 0.00 0.02 0.10 0.06 -0.12 -0.10
N/A -1.70 -0.61 -5.18 -0.49 -1.04 -1.03 -1.04 N/A -0.92 -1.91 -1.65N/A N/A N/A N/A -0.16 0.23 -0.07 -0.09 0.07 0.00 0.02 -0.09
-0.42 N/A -1.46 -1.61 -1.71 -0.91 -1.97 -1.79 0.02 -1.15 -0.64 -2.27
0.12 0.11 0.05 0.12 0.12 0.09 0.14 0.09 0.08 0.19 0.09 0.13N/A N/A N/A N/A 0.19 0.13 0.12 0.15 0.17 0.13 0.21 0.130.11 0.11 0.14 0.13 0.14 0.13 0.12 0.15 0.12 0.17 0.11 0.13
0.00 -0.01 0.08 0.01 0.01 0.04 -0.01 0.06 0.04 -0.03 0.02 0.00
-1.06 -1.08 0.02 -0.82 -0.86 -0.06 -1.24 -0.25 -0.09 -1.22 -0.72 -1.03N/A N/A N/A N/A -0.05 0.01 0.00 0.00 -0.05 0.03 -0.10 0.00-1.57 -0.81 -0.93 -1.15 -1.59 -0.99 -0.96 -1.01 -1.79 -0.70 -1.81 -1.07
N/A 0.08 0.03 N/A N/A 0.13 0.28 0.10 N/A N/A 0.02 0.46N/A N/A N/A N/A 0.03 0.03 0.11 N/A N/A 0.02 0.03 0.100.03 0.08 0.04 0.07 0.09 0.11 0.17 0.07 0.04 0.05 0.05 0.18
N/A 0.00 0.01 N/A N/A -0.01 -0.11 -0.03 N/A N/A 0.04 -0.28
N/A -1.005403568-0.452750161 N/A N/A -1.104559 -1.575622 -1.250978 N/A N/A -0.420885 -17.111835
N/A N/A N/A N/A 0.06 0.08 0.05 N/A N/A 0.04 0.02 0.08-2.58 N/A N/A N/A -3.26 -3.26 N/A N/A N/A N/A -0.51 -0.44
Page 180 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Washington VolumesFG_D272 272 Affiliates 671 681 704 702 737 664 680 687 715 735 737 737
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 18497 18208 18065 17967 16526 16453 16056 15816 15602 15447 15226 14876
FRAMRLY272 272 Affiliates 769 775 781 784 797 796 802 780 775 760 733 729
FRAMRLY272 BOC & Other Affiliates 5216 5148 5090 5050 4977 4978 4936 4862 4746 4681 4614 4586
FRAMRLY272 Nonaffiliates 1234 1212 1209 1173 1057 1006 956 890 903 911 891 832
OCN_272 272 Affiliates 204 204 205 205 203 203 200 195 194 197 197 197OCN_272 BOC & Other Affiliates 54 54 54 54 52 52 52 52 52 52 52 52
OCN_272 Nonaffiliates 649 649 648 655 651 610 614 549 552 562 562 562
DS0 272 Affiliates 187 210 216 212 226 227 208 193 185 179 164 175DS0BOC & Other Affiliates 49 48 63 75 83 85 86 76 81 92 105 113
DS0 Nonaffiliates 8278 8211 8277 8106 8059 7814 7735 7569 7328 7189 7085 6969
DS1 272 Affiliates 1251 1325 1384 1424 1561 1598 1682 1773 1880 1917 1969 2016DS1BOC & Other Affiliates 1551 1538 1535 1529 1531 1536 1531 1531 1504 1486 1443 1405
DS1 Nonaffiliates 34217 34245 34311 34358 34209 34519 34762 32378 32549 32549 32772 32965
DS3 272 Affiliates 234 239 237 257 257 260 272 277 279 282 284 289DS3BOC & Other Affiliates 147 143 142 141 141 140 140 140 142 141 140 142
DS3 Nonaffiliates 2935 2936 2919 2940 2939 2945 2929 2939 2942 2941 2959 2946
Washington ResultsFG_D272 272 Affiliates 1.04%0.00%0.14%0.14%0.00%0.30%0.15%0.15%0.00%0.27%0.00%0.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.04%0.03%0.04%0.02%0.03%0.03%0.01%0.04%0.05%0.03%0.03%0.03%
Difference - Nonaffiliates less 272 Affiliates -1.00%0.03%-0.10%-0.12%0.03%-0.27%-0.14%-0.11%0.05%-0.24%0.03%0.03%Parity - Nonaffiliates / 272 Affiliates -1.59 N/A -1.16 -1.19 N/A -1.29 -1.21 -1.16 N/A -1.29 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 2.34%2.06%2.30%1.91%0.88%1.26%1.00%1.28%1.03%1.05%0.82%0.82%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 1.38%1.24%0.74%1.36%0.95%1.79%1.15%1.46%0.66%1.54%1.23%1.44%
Difference - Nonaffiliates less 272 Affiliates -0.96%-0.82%-1.56%-0.55%0.07%0.53%0.15%0.18%-0.37%0.49%0.41%0.62%Parity - Nonaffiliates / 272 Affiliates -1.37 -1.34 -1.61 -1.23 -0.96 -0.73 -0.91 -0.91 -1.20 -0.74 -0.75 -0.63Difference - Nonaffiliates less BOC & Other Affiliates -119.35%-112.92%-158.15%-98.73%-128.89%-92.55%-121.94%-119.42%-142.08%-73.22%-115.88%-64.47%
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates 0.98%0.00%0.00%0.00%0.00%0.49%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.62%0.15%0.15%0.92%0.00%0.00%0.49%0.36%0.00%0.18%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates -0.36%0.15%0.15%0.92%0.00%-0.49%0.49%0.36%0.00%0.18%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates -1.12 -0.95 -0.94 -0.62 N/A -1.23 -0.76 -0.76 N/A -0.91 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.91 -1.04 -1.04 -0.86 N/A N/A -0.94 -0.96 N/A -1.05 N/A -1.36
DS0 272 Affiliates 0.53%1.43%1.39%1.42%1.33%2.20%0.48%3.11%0.00%0.00%1.83%0.57%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.46%1.42%1.50%1.27%1.14%1.61%2.03%1.86%1.19%1.14%1.72%1.10%
Difference - Nonaffiliates less 272 Affiliates 0.93%-0.01%0.11%-0.15%-0.19%-0.59%1.55%-1.25%1.19%1.14%-0.11%0.53%
Parity - Nonaffiliates / 272 Affiliates -0.76 -1.00 -0.99 -1.04 -1.06 -1.14 -0.60 -1.23 -0.62 -0.63 -1.02 -0.86Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.47 -1.54 -1.44 -1.71 -1.50 -0.96 -1.74 -1.62 -1.84 -1.54 -1.47 -0.98
DS1 272 Affiliates 1.52%1.13%1.52%2.39%1.79%1.81%1.90%2.93%1.17%2.03%1.47%1.09%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.70%1.59%1.63%1.56%1.56%1.74%1.59%1.99%1.61%1.44%1.53%1.48%
Difference - Nonaffiliates less 272 Affiliates 0.18%0.46%0.11%-0.83%-0.23%-0.07%-0.31%-0.94%0.44%-0.59%0.06%0.39%
Parity - Nonaffiliates / 272 Affiliates -0.88 -0.64 -0.92 -1.46 -1.16 -1.05 -1.22 -1.53 -0.60 -1.42 -0.95 -0.62Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.69 -1.51 -1.71 -1.75 -1.85 -1.89 -2.13 -1.41 -1.49 -1.62 -1.63 -1.64
DS3 272 Affiliates 0.43%0.42%0.84%0.39%0.00%0.38%1.47%1.08%1.08%0.71%0.35%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.37%0.78%0.82%0.65%0.44%0.41%0.34%0.54%0.54%0.71%0.41%0.41%
Difference - Nonaffiliates less 272 Affiliates -0.06%0.36%-0.02%0.26%0.44%0.03%-1.13%-0.54%-0.54%0.00%0.06%0.41%
Parity - Nonaffiliates / 272 Affiliates -1.03 -0.86 -1.01 -0.90 -0.72 -1.03 -1.40 -1.22 -1.22 -1.03 -1.01 -0.71
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.84 -1.29 -1.16 -1.56 -1.10 -1.27 -1.14 -1.43 -0.79 -1.19 -1.37 -1.11
Page 181 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWashington
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Washington VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Washington ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
738 753 772 779 776 778 779 779 777 781 797 799
0 0 0 0 0 0 0 0 0 0 0 0
14754 14731 14788 14773 14292 14110 13860 13676 13626 13588 13216 12944
709 706 710 696 351 348 346 345 342 335 328 327
4511 4456 4332 4213 4049 3960 3863 3739 6044 5925 5830 5738
833 869 851 851 239 215 211 210 205 193 178 179
215 215 215 215 201 201 208 208 206 206 206 206525225251313131322222222
545 543 545 536 600 594 596 590 536 529 510 510
171 172 174 175 189 192 181 181 174 171 163 149119122126123126126125128394394389389
6890 6819 6745 6675 4833 4794 4737 4653 4518 4475 4412 4363
2057 2153 2227 2297 2350 2413 2492 2571 2643 2699 2735 27861218623562545576560561535847831817802
33314 33758 34153 34554 24881 24920 24816 24437 24451 24460 24556 24527
294 292 292 298 365 374 377 382 397 405 406 41814410768656768687282828384
2933 2955 2957 2985 2349 2350 2342 2332 2301 2297 2289 2283
0.00%0.00%0.13%0.26%0.52%1.16%0.00%0.13%0.26%3.20%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.03%0.04%0.07%0.03%0.06%0.04%0.02%0.07%0.01%0.03%0.05%0.05%
0.03%0.04%-0.06%-0.23%-0.46%-1.12%0.02%-0.06%-0.25%-3.17%0.05%0.05%N/A N/A -1.11 -1.29 -1.40 -1.66 N/A -1.10 -1.30 -2.14 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.71%0.57%1.55%1.44%0.28%0.86%1.45%0.87%1.17%1.19%0.91%1.53%N/A N/A N/A N/A 1.11%1.01%1.35%1.66%0.76%0.68%0.74%0.58%
1.08%1.38%2.35%1.88%0.42%0.47%1.42%0.95%1.95%0.00%1.69%0.56%
0.37%0.81%0.80%0.44%0.14%-0.39%-0.03%0.08%0.78%-1.19%0.78%-0.97%-0.76 -0.42 -0.66 -0.80 -0.89 -1.25 -1.01 -0.97 -0.65 -1.61 -0.64 -1.43-106.28%-48.25%-14.47%-43.19%-149.65%-138.91%-92.06%-138.97%-17.21%-156.36%-34.96%-101.43%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%0.00%0.47%0.00%0.00%0.48%0.48%0.49%0.00%0.00%0.00%N/A N/A N/A N/A 0.00%0.00%0.00%7.69%0.00%4.55%4.55%0.00%
0.18%0.55%0.37%0.19%0.00%0.17%0.00%0.00%0.00%0.38%0.39%0.00%
0.18%0.55%0.37%-0.28%0.00%0.17%-0.48%-0.48%-0.49%0.38%0.39%0.00%
-0.89 -0.64 -0.74 -1.19 N/A -0.92 -1.32 -1.32 -1.32 -0.75 -0.74 N/AN/A N/A N/A N/A 0.00%0.17%0.00%-7.69%0.00%-4.17%-4.16%0.00%
-1.05 -0.90 -1.02 -1.35 N/A -1.10 N/A -1.38 N/A -1.34 -1.34 N/A
0.00%1.16%2.30%1.14%1.59%1.56%1.66%1.10%0.57%2.34%2.45%3.36%N/A N/A N/A N/A 3.97%2.38%6.40%3.91%0.51%1.78%1.03%1.54%
1.23%1.23%1.23%1.06%1.78%1.36%1.39%1.55%1.42%1.63%1.41%2.73%
1.23%0.07%-1.07%-0.08%0.19%-0.20%-0.27%0.45%0.85%-0.71%-1.04%-0.63%
-0.63 -1.01 -1.22 -1.02 -0.98 -1.05 -1.06 -0.91 -0.79 -1.14 -1.20 -1.10N/A N/A N/A N/A -2.19%-1.02%-5.01%-2.36%0.91%-0.15%0.38%1.19%
-1.30 -0.93 -1.36 -1.56 -1.29 -1.17 -1.52 -1.32 -0.63 -1.05 -0.87 -0.66
2.38%1.35%1.30%2.39%1.49%1.57%1.73%1.44%1.32%1.33%1.24%1.44%N/A N/A N/A N/A 4.69%2.68%3.92%3.93%2.36%1.81%1.47%2.49%1.54%1.31%1.66%1.44%1.20%1.14%1.16%1.28%1.03%1.29%1.22%1.27%
-0.84%-0.04%0.36%-0.95%-0.29%-0.43%-0.57%-0.16%-0.29%-0.04%-0.02%-0.17%
-1.57 -1.03 -0.67 -1.67 -1.26 -1.38 -1.48 -1.15 -1.30 -1.05 -1.02 -1.16N/A N/A N/A N/A -3.49%-1.54%-2.76%-2.65%-1.33%-0.52%-0.25%-1.22%-1.25 -1.62 -1.56 -1.33 -1.91 -1.52 -1.77 -1.72 -1.58 -1.26 -1.13 -1.51
0.00%0.68%2.40%0.00%0.00%0.80%1.33%1.05%0.00%0.00%0.49%0.72%N/A N/A N/A N/A 1.49%1.47%1.47%0.00%0.00%1.22%2.41%7.14%0.51%0.47%0.57%0.30%0.43%0.77%0.30%0.51%0.48%0.35%0.74%1.14%
0.51%-0.21%-1.83%0.30%0.43%-0.03%-1.03%-0.54%0.48%0.35%0.25%0.42%
-0.65 -1.11 -1.52 -0.76 -0.65 -1.02 -1.44 -1.26 -0.61 -0.68 -0.87 -0.80
N/A N/A N/A N/A -1.06%-0.70%-1.17%0.51%0.48%-0.87%-1.67%-6.00%-1.24 -0.86 -0.89 -1.22 -1.19 -1.13 -1.21 -0.89 -0.89 -1.19 -1.26 -1.57
Page 182 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Wyoming VolumesSIMPLE_AGG 272 Affiliates 2821 3471 2800 1788 1645 1567 779 925 1089 1070 521 652
SIMPLE_AGG BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
SIMPLE_AGG Nonaffiliates 1424 1137 1327 869 930 848 712 377 333 289 382 305
Wyoming Results
SIMPLE_AGG 272 Affiliates 99.43%100.00%100.00%100.00%100.00%99.94%99.87%99.78%100.00%100.00%100.00%100.00%
SIMPLE_AGG BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
SIMPLE_AGG Nonaffiliates 99.65%99.91%100.00%99.88%100.00%99.88%100.00%99.73%100.00%100.00%100.00%100.00%Difference - Nonaffiliates less 272 Affiliates 0.22%-0.09%0.00%-0.12%0.00%-0.06%0.13%-0.05%0.00%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates -1.24 N/A N/A N/A N/A -0.86 -1.19 -0.94 N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Wyoming Volumes
COMPLEXBUS272 Affiliates 2 24 24 49 15 24 21 108 49 1 0 0COMPLEXBUSBOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
COMPLEXBUSNonaffiliates 72 0 1 0 0 1 0 0 0 11 0 0
Wyoming ResultsCOMPLEXBUS272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%N/A N/A
COMPLEXBUSBOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
COMPLEXBUSNonaffiliates 100.00%N/A 100.00%N/A N/A 100.00%N/A N/A N/A 100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A 0.00%N/A N/A 0.00%N/A N/A N/A 0.00%N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 183 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity
PC-1a-272
Timely IXC Initiated PIC Change Requests (Simple)% Timely IXC Initiated PIC Change Requests
Wyoming VolumesSIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG Nonaffiliates
Wyoming Results
SIMPLE_AGG 272 Affiliates
SIMPLE_AGG BOC & Other Affiliates
SIMPLE_AGG NonaffiliatesDifference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
PC-1b-272
Timely IXC Initiated PIC Change Requests (Complex)
% Timely IXC Initiated PIC Change Requests
Wyoming Volumes
COMPLEXBUS272 AffiliatesCOMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Wyoming ResultsCOMPLEXBUS272 Affiliates
COMPLEXBUSBOC & Other Affiliates
COMPLEXBUSNonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
415 642 479 616 1049 829 496 271 378 358 544 641
0 0 0 0 0 0 0 0 0 0 0 0
384 552 388 363 435 446 579 503 364 389 518 402
100.00%99.84%99.79%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%99.84%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%99.74%100.00%100.00%100.00%99.65%100.00%100.00%100.00%100.00%100.00%0.00%0.16%-0.05%0.00%0.00%0.00%-0.35%0.00%0.00%0.00%0.00%0.16%
N/A -1.25 -0.97 N/A N/A N/A -0.30 N/A N/A N/A N/A -1.38
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
5 25 15 0 0 26 0 138 0 10 2 0000000000000
12 1 0 5 0 24 1 0 0 0 48 1
100.00%100.00%100.00%N/A N/A 100.00%N/A 100.00%N/A 100.00%100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A 100.00%N/A 100.00%100.00%N/A N/A N/A 100.00%100.00%
0.00%0.00%N/A N/A N/A 0.00%N/A N/A N/A N/A 0.00%N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 184 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Wyoming VolumesFG_D272 272 Affiliates 0 0 0 0 0 7 0 0 3 0 0 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 8 5 3 17 9 15 1 10 5 10 8 5
FRAMRLY272 272 Affiliates 1 1 2 2 2 5 7 0 2 0 0 2
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 Nonaffiliates 8 2 5 10 4 3 3 1 4 6 7 9
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 1 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 2 3 0 1 0 0 0 0 2 0 2
DS0 272 Affiliates 2 2 4 5 5 1 3 1 0 2 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 25 24 30 38 15 25 27 20 8 21 11 11
DS1 272 Affiliates 8 6 3 8 4 7 9 4 6 3 5 7DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 17 1
DS1 Nonaffiliates 65 82 81 63 68 72 65 77 69 74 63 52
DS3 272 Affiliates 0 0 0 0 0 0 0 2 0 0 0 0DS3BOC & Other Affiliates 1 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 1 1 0 7 4 1 3 4 0 3 0 0
Wyoming ResultsFG_D272 272 Affiliates N/A N/A N/A N/A N/A 100.00%N/A N/A 100.00%N/A N/A N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 87.50%100.00%100.00%100.00%88.89%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A 0.00%N/A N/A 0.00%N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%100.00%100.00%100.00%80.00%71.43%N/A 50.00%N/A N/A 100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 75.00%100.00%80.00%90.00%100.00%66.67%66.67%100.00%100.00%100.00%85.71%100.00%
Difference - Nonaffiliates less 272 Affiliates -25.00%0.00%-20.00%-10.00%0.00%-13.33%-4.76%N/A 50.00%N/A N/A 0.00%Parity - Nonaffiliates / 272 Affiliates -0.90 N/A -0.84 -0.98 N/A -0.86 -0.99 N/A -1.70 N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A 100.00%66.67%N/A 0.00%N/A N/A N/A N/A 50.00%N/A 0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A -50.00%N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.80 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%50.00%100.00%100.00%80.00%100.00%100.00%100.00%N/A 100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%100.00%96.67%97.37%100.00%100.00%88.89%95.00%100.00%100.00%100.00%90.91%
Difference - Nonaffiliates less 272 Affiliates 0.00%50.00%-3.33%-2.63%20.00%0.00%-11.11%-5.00%N/A 0.00%0.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A -1.83 -1.04 -1.04 -1.59 N/A -0.81 -1.14 N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%83.33%66.67%87.50%75.00%100.00%100.00%75.00%100.00%66.67%100.00%85.71%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates84.62%95.12%97.53%95.24%91.18%88.89%95.38%92.21%84.06%94.59%92.06%86.54%
Difference - Nonaffiliates less 272 Affiliates -15.38%11.79%30.86%7.74%16.18%-11.11%-4.62%17.21%-15.94%27.92%-7.94%0.83%
Parity - Nonaffiliates / 272 Affiliates -0.29 -1.45 -1.68 -1.38 -1.44 -0.51 -0.75 -1.47 -0.41 -1.61 -0.75 -1.04Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.30 -0.95
DS3 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.00%100.00%N/A 100.00%100.00%100.00%100.00%100.00%N/A 100.00%N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.59 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 185 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity
PO-5-272
Firm Order Confirmations (FOCs) On Time
% Firm Order Confirmations On Time
Wyoming VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Wyoming ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 4 0 5 8 4 2 0 4 0 1 0
0 0 0 0 0 0 0 0 0 0 0 0
4 12 7 6 6 6 6 2 0 0 9 3
1 0 0 2 0 2 0 0 4 0 0 2
0 0 0 0 0 0 0 0 0 0 0 0
7 6 4 10 4 4 4 4 3 2 3 2
0 0 0 1 2 0 0 1 0 0 0 1000000000000
1 5 4 1 0 0 0 1 1 1 0 0
0 1 3 0 1 2 0 0 0 2 2 1000000000000
20 20 9 10 22 26 41 23 8 11 13 9
5 13 13 12 8 9 8 11 6 5 5 8100000000000
67 64 87 65 81 80 54 75 61 77 74 69
0 0 1 1 1 0 0 2 3 0 0 0020000000000
2 3 1 5 1 2 2 2 4 0 2 2
100.00%100.00%N/A 100.00%87.50%100.00%50.00%N/A 100.00%N/A 100.00%N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%83.33%83.33%100.00%N/A N/A 100.00%100.00%
0.00%0.00%N/A 0.00%12.50%-16.67%33.33%N/A N/A N/A 0.00%N/AN/A N/A N/A N/A -1.43 -0.70 -1.50 N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%N/A N/A 100.00%N/A 0.00%N/A N/A 100.00%N/A N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%66.67%100.00%100.00%100.00%100.00%75.00%100.00%66.67%100.00%100.00%100.00%
0.00%N/A N/A 0.00%N/A 100.00%N/A N/A -33.33%N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A -0.53 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A 100.00%0.00%N/A N/A 100.00%N/A N/A N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%20.00%50.00%0.00%N/A N/A N/A 0.00%100.00%100.00%N/A N/A
N/A N/A N/A -100.00%N/A N/A N/A -100.00%N/A N/A N/A N/A
N/A N/A N/A -0.59 N/A N/A N/A -0.59 N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%N/A 100.00%100.00%N/A N/A N/A 100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%97.56%100.00%100.00%100.00%92.31%88.89%
N/A 0.00%0.00%N/A 0.00%0.00%N/A N/A N/A 0.00%-7.69%-11.11%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.02 -1.08N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%92.31%100.00%100.00%100.00%87.50%72.73%83.33%80.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A94.03%87.50%94.25%98.46%97.53%92.50%96.30%89.33%88.52%92.21%97.30%85.51%
-5.97%-12.50%1.94%-1.54%-2.47%-7.50%8.80%16.60%5.19%12.21%-2.70%-14.49%
-0.83 -0.18 -1.15 -0.98 -0.93 -0.58 -1.43 -1.70 -1.20 -1.40 -0.99 -0.33N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A-1.04 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%100.00%100.00%N/A N/A 100.00%0.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%75.00%N/A 100.00%50.00%
N/A N/A 0.00%0.00%0.00%N/A N/A 0.00%75.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 186 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Wyoming VolumesFG_D272 272 Affiliates 0 0 5 0 2 0 5 0 1 1 1 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 13 5 2 3 5 3 9 6 0 5 1 1
FRAMRLY272 272 Affiliates 2 3 1 0 0 0 0 1 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 12 11 16 23 8 7 7 4 4 8 5 12
FRAMRLY272 Nonaffiliates 2 3 2 0 2 2 0 0 0 1 14 1
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 2 1 0 0 0 0 0 0
DS0 272 Affiliates 1 0 2 2 2 1 1 1 0 0 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 23 15 11 11 6 7 3 4 1 20 4 3
DS1 272 Affiliates 7 7 10 14 25 3 22 2 6 5 8 3DS1BOC & Other Affiliates 0 2 1 1 0 0 0 0 0 1 0 0
DS1 Nonaffiliates 88 52 51 67 35 38 95 80 61 57 41 31
DS3 272 Affiliates 2 0 0 0 2 1 2 5 1 3 0 1DS3BOC & Other Affiliates 0 2 1 0 0 2 1 0 1 1 0 0
DS3 Nonaffiliates 7 1 2 2 3 8 3 3 1 4 2 1
Wyoming ResultsFG_D272 272 Affiliates N/A N/A 100.00%N/A 100.00%N/A 100.00%N/A 100.00%100.00%100.00%N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 69.23%80.00%0.00%100.00%80.00%100.00%88.89%100.00%N/A 100.00%100.00%0.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A -100.00%N/A -20.00%N/A -11.11%N/A N/A 0.00%0.00%N/AParity - Nonaffiliates / 272 Affiliates N/A N/A 0.32 N/A -0.84 N/A -0.75 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates 100.00%100.00%100.00%N/A N/A N/A N/A 100.00%N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
FRAMRLY272 Nonaffiliates 100.00%100.00%50.00%N/A 100.00%100.00%N/A N/A N/A 100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%-50.00%N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -0.80 N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.00%
Parity - Nonaffiliates / BOC & Other Affiliates -1.36 -1.30 -0.23 N/A -1.29 N/A N/A N/A N/A N/A -1.58 N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A 50.00%100.00%N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 100.00%N/A 50.00%100.00%100.00%100.00%100.00%100.00%N/A N/A 100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 100.00%86.67%72.73%81.82%66.67%100.00%100.00%75.00%100.00%100.00%25.00%100.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%N/A 22.73%-18.18%-33.33%0.00%0.00%-25.00%N/A N/A -75.00%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -1.36 -0.80 -0.62 N/A N/A -0.96 N/A N/A -0.47 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%85.71%100.00%78.57%80.00%100.00%95.45%50.00%100.00%80.00%50.00%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates88.64%76.92%88.24%88.06%85.71%68.42%82.11%93.75%90.16%78.95%78.05%70.97%
Difference - Nonaffiliates less 272 Affiliates -11.36%-8.79%-11.76%9.49%5.71%-31.58%-13.34%43.75%-9.84%-1.05%28.05%-29.03%
Parity - Nonaffiliates / 272 Affiliates -0.50 -0.75 -0.34 -1.48 -1.33 -0.38 -0.02 -1.74 -0.62 -1.05 -1.88 -0.43Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A -1.45 -0.97 -0.96 N/A N/A N/A N/A N/A -0.87 N/A N/A
DS3 272 Affiliates 100.00%N/A N/A N/A 100.00%100.00%100.00%100.00%100.00%100.00%N/A 100.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates85.71%100.00%50.00%50.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
Difference - Nonaffiliates less 272 Affiliates -14.29%N/A N/A N/A 0.00%0.00%0.00%0.00%0.00%0.00%N/A 0.00%
Parity - Nonaffiliates / 272 Affiliates -0.91 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -0.80 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 187 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity
OP-3-272
Installation Commitments Met
% Installation Commitments Met
Wyoming VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Wyoming ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 3 1 0 0 3 1 4 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
8 1 2 1 9 9 10 6 4 0 1 2
0 0 0 0 0 0 0 0 0 0 0 1
6 2 7 4 14 6 8 5 6 4 1 3
1 0 1 1 0 1 0 0 2 0 0 0
0 0 0 1 1 1 0 0 0 1 0 1000000000000
1 0 1 6 2 0 3 1 0 0 0 0
0 0 1 0 1 2 0 0 0 0 0 0000000000000
5 11 4 32 23 37 15 20 5 2 5 3
7 12 14 9 9 5 7 12 4 6 2 10013000010100
48 30 51 78 212 85 81 52 60 51 50 60
0 1 2 0 0 1 0 1 4 0 0 0010000000100
4 6 15 9 3 1 4 3 3 1 7 1
100.00%100.00%100.00%N/A N/A 100.00%100.00%75.00%N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%50.00%N/A 100.00%100.00%
0.00%0.00%0.00%N/A N/A 0.00%0.00%25.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A -1.54 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%100.00%50.00%100.00%100.00%85.71%83.33%87.50%60.00%66.67%75.00%0.00%100.00%
100.00%N/A 100.00%100.00%N/A 100.00%N/A N/A 50.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A0.00%N/A 0.00%0.00%N/A 16.67%N/A N/A -16.67%N/A N/A N/A
N/A N/A N/A N/A N/A -1.25 N/A N/A -0.88 N/A N/A N/A
N/A N/A N/A 100.00%100.00%0.00%N/A N/A N/A 0.00%N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%N/A 100.00%0.00%0.00%N/A 66.67%0.00%N/A N/A N/A N/A
N/A N/A N/A -100.00%-100.00%N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A -0.04 -0.37 N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 100.00%N/A 100.00%100.00%N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%75.00%100.00%95.65%97.30%93.33%95.00%80.00%100.00%100.00%100.00%
N/A N/A -25.00%N/A -4.35%-2.70%N/A N/A N/A N/A N/A N/A
N/A N/A -0.96 N/A -1.15 -1.13 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%71.43%100.00%100.00%100.00%85.71%66.67%100.00%100.00%50.00%100.00%N/A 100.00%100.00%N/A N/A N/A N/A 100.00%N/A 100.00%N/A N/A93.75%90.00%88.24%96.15%95.28%94.12%88.89%88.46%76.67%82.35%86.00%91.67%
-6.25%-10.00%16.81%-3.85%-4.72%-5.88%3.18%21.79%-23.33%-17.65%36.00%-8.33%
-0.73 -0.39 -1.75 -0.80 -0.77 -0.82 -1.14 -1.88 -0.41 -0.37 -1.61 -0.50N/A -10.00%-11.76%N/A N/A N/A N/A -11.54%N/A -17.65%N/A N/AN/A -1.02 -0.77 N/A N/A N/A N/A -0.97 N/A -0.91 N/A N/A
N/A 100.00%100.00%N/A N/A 100.00%N/A 100.00%100.00%N/A N/A N/AN/A 100.00%N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A75.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%100.00%
N/A 0.00%0.00%N/A N/A 0.00%N/A 0.00%0.00%N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.00%N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 188 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Wyoming VolumesFG_D272 272 Affiliates 0 0 5 0 2 0 6 0 1 1 1 0
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 13 5 2 3 5 3 7 6 0 4 1 2
FRAMRLY272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FRAMRLY272 BOC & Other Affiliates 0 0 0 0 3 0 3 0 2 0 0 0
FRAMRLY272 Nonaffiliates 0 1 1 0 0 0 0 0 0 0 0 0
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 1 1 0 0 0 0 0 0
DS0 272 Affiliates 1 1 2 1 3 1 0 0 0 0 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 23 15 11 7 4 1 1 2 0 1 1 1
DS1 272 Affiliates 7 7 10 14 17 3 20 1 4 4 8 0DS1BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS1 Nonaffiliates 88 52 66 43 18 13 32 36 35 22 20 12
DS3 272 Affiliates 1 0 0 0 0 0 1 0 1 2 0 1DS3BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS3 Nonaffiliates 7 1 2 1 1 4 3 1 0 4 3 1
Wyoming ResultsFG_D272 272 Affiliates N/A N/A 14.80 N/A 18.50 N/A 18.80 N/A 13.00 12.00 20.00 N/A
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 27.50 20.60 27.50 19.30 18.00 13.60 15.80 19.60 N/A 30.00 8.00 37.50
Difference - Nonaffiliates less 272 Affiliates N/A N/A 12.70 N/A -0.50 N/A -3.00 N/A N/A 18.00 -12.00 N/AParity - Nonaffiliates / 272 Affiliates N/A N/A -0.20 N/A -1.51 N/A -1.77 N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AFRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A 9.00 4.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A 39.00 45.00 N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 7.00 6.00 9.50 6.30 4.00 N/A N/A N/A N/A N/A 4.00 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 20.20 13.60 14.00 8.20 12.20 6.00 9.00 12.50 N/A 4.00 79.00 7.00
Difference - Nonaffiliates less 272 Affiliates 13.20 7.60 4.50 1.90 8.20 N/A N/A N/A N/A N/A 75.00 N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.30 N/A -0.48 N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 9.50 15.80 11.80 12.30 15.60 9.00 12.80 9.00 10.00 45.00 53.70 N/ADS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates15.70 23.30 13.40 11.20 10.00 11.90 13.50 11.30 9.60 14.40 11.80 12.25
Difference - Nonaffiliates less 272 Affiliates 6.20 7.50 1.60 -1.10 -5.60 2.90 0.70 2.30 -0.40 -30.60 -41.90 N/A
Parity - Nonaffiliates / 272 Affiliates 0.29 -0.94 -0.83 -1.29 -1.82 N/A -0.84 N/A -1.20 -1.53 -1.82 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS3 272 Affiliates 10.00 N/A N/A N/A N/A N/A 18.00 N/A 20.00 17.00 N/A 7.00DS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates29.40 7.00 16.50 8.00 15.00 17.00 12.60 9.00 N/A 8.00 13.00 14.00
Difference - Nonaffiliates less 272 Affiliates 19.40 N/A N/A N/A N/A N/A -5.40 N/A N/A -9.00 N/A 7.00
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A -1.56 N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 189 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity
OP-4-272
Average Installation Interval
Average Installation Interval (Business Days)
Wyoming VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Wyoming ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
1 3 1 0 0 3 1 4 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
8 1 3 1 9 9 10 6 4 0 1 2
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 1 0 1 0 0 0 1 0 1000000000000
2 0 1 6 2 0 1 1 0 0 0 0
0 0 1 0 1 2 0 0 0 0 0 0000000000000
1 6 1 1 1 0 3 8 3 0 2 0
3 15 10 6 6 3 4 7 3 5 1 9000000000000
21 15 22 26 54 38 46 37 35 36 31 29
0 0 0 0 0 0 0 1 4 0 0 0000000000000
4 1 11 8 0 1 7 3 2 1 6 0
9.00 13.00 18.00 N/A N/A 10.00 17.00 17.25 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
17.00 11.00 15.33 23.00 15.89 16.78 21.40 17.33 31.00 N/A 24.00 15.50
8.00 -2.00 -2.67 N/A N/A 6.78 4.40 0.08 N/A N/A N/A N/AN/A -2.05 N/A N/A N/A 0.29 N/A -0.99 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A 34.00 N/A 14.00N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
95.00 N/A 8.00 66.00 52.50 N/A 55.00 27.00 N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A 4.00 N/A 7.00 6.50 N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
10.00 5.00 9.00 11.00 19.00 N/A 8.00 8.88 16.00 N/A 5.50 N/A
N/A N/A 5.00 N/A 12.00 N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
9.00 7.13 7.40 7.17 9.00 6.67 10.75 13.71 8.00 2.60 9.00 8.78N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A13.86 14.53 11.27 8.73 10.28 9.61 12.52 11.11 11.43 7.28 10.03 8.93
4.86 7.40 3.87 1.56 1.28 2.94 1.77 -2.60 3.43 4.68 1.03 0.15
N/A -0.35 -0.40 -0.52 N/A -0.66 -0.67 -1.53 -0.45 0.35 N/A -0.98N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A 9.00 10.75 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A11.00 9.00 8.18 11.88 N/A 9.00 11.00 7.67 3.00 8.00 5.33 N/A
N/A N/A N/A N/A N/A N/A N/A -1.33 -7.75 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A -2.55 N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 190 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Wyoming VolumesFG_D272 272 Affiliates 0 0 0 0 0 0 0 1 0 0 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 1 0 1 4 0 2 2 1 4 0 1 0
FRAMRLY272 272 Affiliates 0 1 0 0 0 3 1 1 0 1 1 1
FRAMRLY272 BOC & Other Affiliates 1 8 5 5 4 4 8 4 7 5 1 7
FRAMRLY272 Nonaffiliates 0 0 1 1 2 1 2 1 0 1 3 6
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 1
DS0 272 Affiliates 0 0 1 1 0 0 2 0 0 3 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 19 20 30 27 19 35 29 48 26 18 13 17
DS1 272 Affiliates 1 4 3 5 1 3 5 6 2 6 4 4DS1BOC & Other Affiliates 4 3 2 2 2 2 1 1 2 0 0 1
DS1 Nonaffiliates 34 29 34 50 44 54 90 37 53 46 30 42
DS3 272 Affiliates 0 1 0 0 0 0 0 0 0 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 1 0 0 0 0
DS3 Nonaffiliates 0 0 3 0 2 0 5 1 1 0 0 0
Wyoming ResultsFG_D272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 100.00%N/A N/A N/A 100.00%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 100.00%N/A 100.00%100.00%N/A 100.00%100.00%100.00%100.00%N/A 100.00%N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 100.00%N/A N/A N/A 100.00%100.00%100.00%N/A 100.00%100.00%100.00%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A 100.00%100.00%100.00%100.00%50.00%100.00%N/A 100.00%33.33%100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A 0.00%-50.00%0.00%N/A 0.00%-66.67%0.00%Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -0.80 N/A N/A N/A -0.59 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A -0.18 -1.31 N/A N/A -0.59 N/A
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 100.00%
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 100.00%100.00%N/A N/A 50.00%N/A N/A 100.00%100.00%N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 94.74%95.00%83.33%88.89%89.47%80.00%89.66%93.75%92.31%94.44%92.31%94.12%
Difference - Nonaffiliates less 272 Affiliates N/A N/A -16.67%-11.11%N/A N/A 39.66%N/A N/A -5.56%-7.69%N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A -0.93 -1.01 N/A N/A -1.66 N/A N/A -1.01 -1.11 N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 100.00%100.00%100.00%100.00%100.00%100.00%80.00%100.00%100.00%100.00%75.00%100.00%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates88.24%96.55%88.24%90.00%88.64%77.78%84.44%75.68%83.02%93.48%90.00%80.95%
Difference - Nonaffiliates less 272 Affiliates -11.76%-3.45%-11.76%-10.00%-11.36%-22.22%4.44%-24.32%-16.98%-6.52%15.00%-19.05%
Parity - Nonaffiliates / 272 Affiliates -0.99 -1.03 -0.78 -0.68 -0.98 -0.55 -1.15 -0.19 -0.78 -0.77 -1.40 -0.51Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -0.70 -1.07 -1.64 N/A -0.88 -0.69 -0.92 N/A -0.78 N/A N/A -0.90
DS3 272 Affiliates N/A 100.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3NonaffiliatesN/A N/A 100.00%N/A 100.00%N/A 100.00%100.00%100.00%N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 191 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity
MR-5-272
All Troubles Cleared within 4 hours
% All Troubles Cleared Within 4 Hours
Wyoming VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Wyoming ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 0 0 0 0 0 0 1 2 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 2 0 1 1 1 3 2 0 0 4 0
0 2 1 4 1 0 0 0 0 0 0 0
4 1 4 5 3 2 7 6 6 4 4 1
2 2 0 2 0 1 0 1 0 1 2 3
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 1 1 1 0 0000000000000
19 16 10 28 18 26 19 45 32 30 16 16
3 3 1 9 0 7 5 5 6 2 2 6210100012411
50 28 28 52 54 52 53 64 56 59 34 19
0 0 0 0 0 1 0 0 1 0 0 0000000000000
0 2 4 2 1 4 0 1 2 0 1 1
100.00%N/A N/A N/A N/A N/A N/A 100.00%100.00%0.00%N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%100.00%N/A 100.00%0.00%100.00%33.33%100.00%N/A N/A 100.00%N/A
0.00%N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 100.00%100.00%100.00%100.00%N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A 66.67%50.00%85.71%83.33%100.00%100.00%100.00%100.00%
100.00%100.00%N/A 100.00%N/A 0.00%N/A 100.00%N/A 100.00%50.00%100.00%
N/A 0.00%N/A 0.00%N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A -50.00%N/A 16.67%N/A 0.00%-50.00%0.00%
N/A N/A N/A -1.36 N/A -0.80 N/A -1.25 N/A N/A -0.40 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A 100.00%100.00%100.00%N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
100.00%93.75%90.00%67.86%77.78%88.46%94.74%84.44%78.13%96.67%87.50%100.00%
N/A N/A N/A N/A N/A N/A N/A -15.56%-21.87%-3.33%N/A N/A
N/A N/A N/A N/A N/A N/A N/A -0.93 -0.88 -1.16 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
66.67%100.00%100.00%66.67%N/A 85.71%100.00%80.00%100.00%100.00%100.00%83.33%N/A N/A N/A N/A N/A N/A N/A 100.00%100.00%100.00%0.00%100.00%88.00%96.43%82.14%76.92%81.48%78.85%83.02%78.13%73.21%79.66%85.29%100.00%
21.33%-3.57%-17.86%10.25%N/A -6.86%-16.98%-1.87%-26.79%-20.34%-14.71%16.67%
-1.46 -1.07 -0.92 -1.37 N/A -0.82 -0.47 -1.02 -0.11 -0.72 -0.82 -1.58N/A N/A N/A N/A N/A N/A N/A -21.87%-26.79%-20.34%85.29%0.00%-0.86 -1.16 N/A -0.85 N/A N/A N/A -0.86 -0.62 -0.48 N/A N/A
N/A N/A N/A N/A N/A N/A 100.00%N/A 100.00%N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A 100.00%100.00%100.00%100.00%75.00%N/A 0.00%100.00%N/A 100.00%100.00%
N/A N/A N/A N/A N/A N/A N/A N/A 0.00%N/A N/A N/A
N/A N/A N/A N/A N/A -0.96 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 192 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Wyoming VolumesFG_D272 272 Affiliates 0 0 0 0 0 0 0 1 0 0 0 1
FG_D272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
FG_D272 Nonaffiliates 1 0 1 4 0 2 2 1 4 0 1 0
FRAMRLY272 272 Affiliates 0 1 0 0 0 3 1 1 0 1 1 1
FRAMRLY272 BOC & Other Affiliates 1 8 5 5 4 4 8 4 7 5 1 7
FRAMRLY272 Nonaffiliates 0 0 1 1 2 1 2 1 0 1 3 6
OCN_272 272 Affiliates 0 0 0 0 0 0 0 0 0 0 0 0OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 0 0 0 0 0 0 0 0 0 0 0 1
DS0 272 Affiliates 0 0 1 1 0 0 2 0 0 3 1 0DS0BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
DS0 Nonaffiliates 19 20 30 27 19 35 29 48 26 18 13 17
DS1 272 Affiliates 1 4 3 5 1 3 5 6 2 6 4 4DS1BOC & Other Affiliates 4 3 2 2 2 2 1 1 2 0 0 1
DS1 Nonaffiliates 34 29 34 50 44 54 90 37 53 46 30 42
DS3 272 Affiliates 0 1 0 0 0 0 0 0 0 0 0 0DS3BOC & Other Affiliates 0 0 0 0 0 0 0 1 0 0 0 0
DS3 Nonaffiliates 0 0 3 0 2 0 5 1 1 0 0 0
Wyoming ResultsFG_D272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 0.01 N/A N/A N/A 0.00
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.08 N/A 0.02 0.07 N/A 0.10 0.01 0.01 0.03 N/A 0.02 N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A 0.00 N/A N/A N/A N/AParity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 272 Affiliates N/A 0.12 N/A N/A N/A 0.10 0.04 0.02 N/A 0.10 0.01 0.01FRAMRLY272BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates N/A N/A 0.01 0.04 0.03 0.01 0.10 0.05 N/A 0.00 0.21 0.07
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A -0.09 0.07 0.03 N/A -0.10 0.19 0.06Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A -1.76 N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.52 -1.19 -2.94 -1.27 -0.50 -1.27 N/A -2.05 N/A -0.27
OCN_272 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AOCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 0.02
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates N/A N/A 0.02 0.08 N/A N/A 0.17 N/A N/A 0.12 0.02 N/ADS0BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 0.07 0.06 0.07 0.08 0.08 0.11 0.17 0.05 0.10 0.07 0.04 0.07
Difference - Nonaffiliates less 272 Affiliates N/A N/A 0.05 0.00 N/A N/A 0.00 N/A N/A -0.05 0.03 N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A -1.21 N/A N/A -2.67 N/A N/ADifference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS1 272 Affiliates 0.05 0.03 0.08 0.08 0.08 0.03 0.10 0.02 0.10 0.09 0.11 0.04DS1BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates0.09 0.08 0.09 0.10 0.09 0.11 0.12 0.12 0.13 0.07 0.09 0.11
Difference - Nonaffiliates less 272 Affiliates 0.04 0.05 0.01 0.02 0.01 0.09 0.02 0.10 0.03 -0.02 -0.02 0.07
Parity - Nonaffiliates / 272 Affiliates N/A 0.08 -0.87 -0.40 N/A -0.34 -1.15 0.41 -0.79 -1.38 -1.22 -0.35Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.13 -1.21 -1.24 -3.40 -2.28 -0.97 N/A N/A -0.82 N/A N/A N/A
DS3 272 Affiliates N/A 0.05 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3NonaffiliatesN/A N/A 0.05 N/A 0.01 N/A 0.03 0.06 0.01 N/A N/A N/A
Difference - Nonaffiliates less 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 193 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity
MR-6-272
Mean Time to Restore
Mean Time to Restore (Hours & Minutes)
Wyoming VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Wyoming ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
3 0 0 0 0 0 0 1 2 1 0 0
0 0 0 0 0 0 0 0 0 0 0 0
3 2 0 1 1 1 3 2 0 0 4 0
0 2 1 4 1 0 0 0 0 0 0 0
4 1 4 5 3 2 7 6 6 4 4 1
2 2 0 2 0 1 0 1 0 1 2 3
0 0 0 0 0 0 0 0 0 0 0 0000000000000
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 1 1 1 0 0000000000000
19 16 10 28 18 26 19 45 32 30 16 16
3 3 1 9 0 7 5 5 6 2 2 6210100012411
50 28 28 52 54 52 53 64 56 59 34 19
0 0 0 0 0 1 0 0 1 0 0 0000000000000
0 2 4 2 1 4 0 1 2 0 1 1
0.03 N/A N/A N/A N/A N/A N/A 0.01 0.03 0.18 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.03 0.03 N/A 0.01 0.20 0.16 0.29 0.03 N/A N/A 0.04 N/A
0.01 N/A N/A N/A N/A N/A N/A 0.01 N/A N/A N/A N/A-0.78 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A 0.08 0.03 0.01 0.04 N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A 0.10 0.14 0.09 0.13 0.07 0.07 0.08 0.02
0.06 0.03 N/A 0.04 N/A 0.19 N/A 0.08 N/A 0.03 0.10 0.13
N/A -0.05 N/A 0.03 N/A N/A N/A N/A N/A N/A N/A N/AN/A -1.35 N/A 1.26 N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A 0.05 N/A -0.05 N/A -0.04 0.02 0.11
-0.90 N/A N/A -2.22 N/A -0.58 N/A -1.16 N/A -1.79 -0.92 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A 0.02 0.12 0.01 N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.05 0.06 0.07 0.12 0.10 0.08 0.05 0.12 0.25 0.06 0.09 0.05
N/A N/A N/A N/A N/A N/A N/A 0.10 0.13 0.05 N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.10 0.04 0.02 0.10 N/A 0.08 0.07 0.08 0.09 0.07 0.02 0.10N/A N/A N/A N/A N/A N/A N/A 0.08 0.12 0.12 0.22 0.030.08 0.06 0.11 0.12 0.13 0.15 0.12 0.16 0.17 0.13 0.10 0.09
-0.02 0.02 0.08 0.02 N/A 0.07 0.05 0.07 0.08 0.06 0.09 -0.02
-1.31 -0.83 N/A -0.82 N/A -0.83 -0.57 -0.75 -0.48 -0.65 0.09 -1.17N/A N/A N/A N/A N/A N/A N/A 0.08 0.05 0.01 -0.12 0.060.13 N/A N/A N/A N/A N/A N/A N/A 0.35 -0.87 N/A N/A
N/A N/A N/A N/A N/A 0.03 N/A N/A 0.03 N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A 0.07 0.06 0.04 0.08 0.10 N/A 0.24 0.06 N/A 0.12 0.06
N/A N/A N/A N/A N/A 0.07 N/A N/A 0.03 N/A N/A N/A
N/A N/A N/A N/A N/A -3.2608 N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 194 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity Jan-04 Feb-04 Mar-04 Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04
MR-8-272
Trouble Rate
% Trouble Rate
Wyoming VolumesFG_D272 272 Affiliates 236 236 241 241 244 244 251 251 252 254 254 254
FG_D272 BOC & Other Affiliates 120 120 120 120 120 120 120 96 96 96 96 96
FG_D272 Nonaffiliates 1333 1399 1351 1347 1324 1330 1378 1346 1343 1321 1290 1241
FRAMRLY272 272 Affiliates 55 60 57 57 56 55 52 53 51 53 53 48
FRAMRLY272 BOC & Other Affiliates 123 126 124 131 132 133 131 131 127 126 120 123
FRAMRLY272 Nonaffiliates 97 99 101 99 99 92 93 91 91 92 107 104
OCN_272 272 Affiliates 9 9 9 9 9 9 9 9 9 9 9 9OCN_272 BOC & Other Affiliates 0 0 0 0 0 0 0 0 0 0 0 0
OCN_272 Nonaffiliates 19 19 19 19 21 21 21 21 21 20 20 20
DS0 272 Affiliates 20 21 18 20 20 18 20 17 17 16 17 17DS0BOC & Other Affiliates 4 4 4 4 4 4 4 24 24 24 24 24
DS0 Nonaffiliates 1149 1141 1131 1112 1096 1078 1065 1068 1050 1008 998 977
DS1 272 Affiliates 113 119 133 147 170 170 203 209 214 215 222 224DS1BOC & Other Affiliates 47 47 48 48 51 50 50 54 53 53 39 35
DS1 Nonaffiliates 2794 2812 2798 2796 2771 2760 2785 2693 2716 2740 2766 2770
DS3 272 Affiliates 26 26 25 25 24 24 26 27 27 27 27 27DS3BOC & Other Affiliates 2 2 2 2 2 2 2 2 2 2 2 2
DS3 Nonaffiliates 188 179 179 179 178 176 174 177 178 180 180 179
Wyoming ResultsFG_D272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.40%0.00%0.00%0.00%0.39%
FG_D272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FG_D272 Nonaffiliates 0.08%0.00%0.07%0.30%0.00%0.15%0.15%0.07%0.30%0.00%0.08%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.08%0.00%0.07%0.30%0.00%0.15%0.15%-0.33%0.30%0.00%0.08%-0.39%Parity - Nonaffiliates / 272 Affiliates -0.99 N/A -0.99 -0.81 N/A -0.91 -0.91 -1.20 -0.80 N/A -0.99 -1.25
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.04 N/A -1.04 -0.90 N/A -0.98 -0.98 -1.05 -0.93 N/A -1.04 N/A
FRAMRLY272 272 Affiliates 0.00%1.67%0.00%0.00%0.00%5.45%1.92%1.89%0.00%1.89%1.89%2.08%FRAMRLY272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
FRAMRLY272 Nonaffiliates 0.00%0.00%0.99%1.01%2.02%1.09%2.15%1.10%0.00%1.09%2.80%5.77%
Difference - Nonaffiliates less 272 Affiliates 0.00%-1.67%0.99%1.01%2.02%-4.36%0.23%-0.79%0.00%-0.80%0.91%3.69%Parity - Nonaffiliates / 272 Affiliates N/A -1.48 -0.74 -0.74 -0.47 -1.69 -1.04 -1.20 N/A -1.21 -0.90 -0.43Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -1.41 -2.18 -1.70 -1.67 -1.27 -1.50 -1.74 -1.51 -2.07 -1.65 -0.37 -0.99
OCN_272 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%OCN_272 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
OCN_272 Nonaffiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%5.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%5.00%
Parity - Nonaffiliates / 272 Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A -0.80Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 272 Affiliates 0.00%0.00%5.56%5.00%0.00%0.00%10.00%0.00%0.00%18.75%5.88%0.00%DS0 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
DS0 Nonaffiliates 1.65%1.75%2.65%2.43%1.73%3.25%2.72%4.49%2.48%1.79%1.30%1.74%
Difference - Nonaffiliates less 272 Affiliates 1.65%1.75%-2.91%-2.57%1.73%3.25%-7.28%4.49%2.48%-16.96%-4.58%1.74%
Parity - Nonaffiliates / 272 Affiliates -0.90 -0.89 -1.14 -1.14 -0.90 -0.83 -1.29 -0.79 -0.88 -1.47 -1.22 -0.91Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Parity - Nonaffiliates / BOC & Other Affiliates -0.99 -0.99 -0.98 -0.98 -0.99 -0.97 -0.98 -0.73 -0.83 -0.88 -0.91 -0.88
DS1 272 Affiliates 0.88%3.36%2.26%3.40%0.59%1.76%2.46%2.87%0.93%2.79%1.80%1.79%DS1 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS1Nonaffiliates1.22%1.03%1.22%1.79%1.59%1.96%3.23%1.37%1.95%1.68%1.08%1.52%
Difference - Nonaffiliates less 272 Affiliates 0.34%-2.33%-1.04%-1.61%1.00%0.20%0.77%-1.50%1.02%-1.11%-0.72%-0.27%
Parity - Nonaffiliates / 272 Affiliates -0.95 -1.37 -1.21 -1.28 -0.72 -0.98 -0.85 -1.34 -0.72 -1.26 -1.21 -1.08Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates -1.48 -1.40 -1.27 -1.22 -1.23 -1.20 -0.90 -1.07 -1.19 -0.77 -0.88 -1.13
DS3 272 Affiliates 0.00%3.85%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%DS3 BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/ADS3Nonaffiliates0.00%0.00%1.68%0.00%1.12%0.00%2.87%0.56%0.56%0.00%0.00%0.00%
Difference - Nonaffiliates less 272 Affiliates 0.00%-3.85%1.68%0.00%1.12%0.00%2.87%0.56%0.56%0.00%0.00%0.00%
Parity - Nonaffiliates / 272 Affiliates N/A -1.48 -0.79 N/A -0.89 N/A -0.63 -1.01 -1.01 N/A N/A N/A
Difference - Nonaffiliates less BOC & Other Affiliates N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AParity - Nonaffiliates / BOC & Other Affiliates N/A N/A -1.07 N/A -1.10 N/A -1.03 -1.70 -1.16 N/A N/A N/A
Page 195 of 196
Qwest Corporation
Section 272 (e)(1) Performance Measurement Results
Category Results by MonthWyoming
Attachment A-7
Objective VIII-4
Product Entity
MR-8-272
Trouble Rate
% Trouble Rate
Wyoming VolumesFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
FRAMRLY272 272 Affiliates
FRAMRLY272 BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
DS1 272 AffiliatesDS1BOC & Other Affiliates
DS1 Nonaffiliates
DS3 272 AffiliatesDS3BOC & Other Affiliates
DS3 Nonaffiliates
Wyoming ResultsFG_D272 272 Affiliates
FG_D272 BOC & Other Affiliates
FG_D272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
FRAMRLY272 272 AffiliatesFRAMRLY272BOC & Other Affiliates
FRAMRLY272 Nonaffiliates
Difference - Nonaffiliates less 272 AffiliatesParity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
OCN_272 272 AffiliatesOCN_272 BOC & Other Affiliates
OCN_272 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS0 272 AffiliatesDS0BOC & Other Affiliates
DS0 Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other Affiliates
Parity - Nonaffiliates / BOC & Other Affiliates
DS1 272 AffiliatesDS1BOC & Other AffiliatesDS1Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 AffiliatesDifference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
DS3 272 AffiliatesDS3BOC & Other AffiliatesDS3Nonaffiliates
Difference - Nonaffiliates less 272 Affiliates
Parity - Nonaffiliates / 272 Affiliates
Difference - Nonaffiliates less BOC & Other AffiliatesParity - Nonaffiliates / BOC & Other Affiliates
Jan-05 Feb-05 Mar-05 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05
255 258 259 259 261 264 271 271 271 271 271 271
0 0 0 0 0 0 0 0 0 0 0 0
1241 1220 1163 1161 1030 890 880 881 880 832 823 825
48 49 49 49 26 26 27 27 27 27 27 28
121 116 116 114 118 122 122 121 203 200 198 197
106 106 107 108 48 48 48 45 47 47 47 47
9 9 9 10 12 12 12 12 12 12 12 12000000000000
34 34 34 34 58 58 58 58 56 56 56 56
17 17 18 17 23 25 24 24 24 22 21 21000000000000
973 964 950 942 691 676 667 647 633 629 620 612
229 244 255 260 261 261 278 286 281 286 287 295201111112219192185878786
2781 2780 2786 2787 2279 2319 2326 2335 2350 2363 2370 2394
27 28 29 29 36 37 37 38 42 42 42 42200000000000
177 176 179 180 182 184 182 183 182 182 183 182
1.18%0.00%0.00%0.00%0.00%0.00%0.00%0.37%0.74%0.37%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.24%0.16%0.00%0.09%0.10%0.11%0.34%0.23%0.00%0.00%0.49%0.00%
-0.94%0.16%0.00%0.09%0.10%0.11%0.34%-0.14%-0.74%-0.37%0.49%0.00%-1.34 -0.89 N/A -0.98 -0.97 -0.95 -0.77 -1.09 -1.34 -1.24 -0.70 N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%4.08%2.04%8.16%3.85%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A 2.54%1.64%5.74%4.96%2.96%2.00%2.02%0.51%
1.89%1.89%0.00%1.85%0.00%2.08%0.00%2.22%0.00%2.13%4.26%6.38%
1.89%-2.19%-2.04%-6.31%-3.85%2.08%0.00%2.22%0.00%2.13%4.26%6.38%-0.53 -1.39 -1.51 -1.81 -1.50 -0.76 N/A -0.73 N/A -0.74 -0.46 -0.25N/A N/A N/A N/A -2.54%0.44%-5.74%-2.74%-2.96%0.13%2.24%5.87%
-1.36 -0.64 -1.86 -1.56 -1.57 -0.89 -1.88 -1.44 -1.66 -0.96 -0.49 0.36
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0.00%0.00%0.00%0.00%0.00%0.00%0.00%4.17%4.17%4.55%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.95%1.66%1.05%2.97%2.60%3.85%2.85%6.96%5.06%4.77%2.58%2.61%
1.95%1.66%1.05%2.97%2.60%3.85%2.85%2.79%0.89%0.22%2.58%2.61%
-0.90 -0.92 -0.95 -0.85 -0.83 -0.75 -0.81 -0.89 -0.99 -1.03 -0.84 -0.84N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
1.31%1.23%0.39%3.46%0.00%2.68%1.80%1.75%2.14%0.70%0.70%2.03%N/A N/A N/A N/A 0.00%0.00%0.00%4.76%2.35%4.60%1.15%1.16%1.80%1.01%1.01%1.87%2.37%2.24%2.28%2.74%2.38%2.50%1.43%0.79%
0.49%-0.22%0.62%-1.59%2.37%-0.44%0.48%0.99%0.24%1.80%0.73%-1.24%
-0.87 -1.08 -0.75 -1.36 -0.19 -1.11 -0.88 -0.74 -0.95 -0.44 -0.73 -1.38N/A N/A N/A N/A 2.37%2.24%2.28%-2.02%0.03%-2.10%0.28%-0.37%-1.33 -1.25 -0.97 -1.22 -0.85 -0.88 -0.87 -1.12 -1.03 -1.25 -0.98 -1.08
0.00%0.00%0.00%0.00%0.00%2.70%0.00%0.00%2.38%0.00%0.00%0.00%N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A0.00%1.14%2.23%1.11%0.55%2.17%0.00%0.55%1.10%0.00%0.55%0.55%
0.00%1.14%2.23%1.11%0.55%-0.53%0.00%0.55%-1.28%0.00%0.55%0.55%
N/A -0.86 -0.67 -0.86 -0.98 -1.09 N/A -0.97 -1.25 N/A -0.95 -0.95
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/AN/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Page 196 of 196
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category PC-1A Arizona
Attachment A-8a
Objective VIII-4
PC-1A Arizona SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category PC-1B Arizona
Attachment A-8a
Objective VIII-4
PC-1B Arizona COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category PO-5D Arizona
Attachment A-8a
Objective VIII-4
PO-5D Arizona FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Arizona FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Arizona OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category PO-5D Arizona
Attachment A-8a
Objective VIII-4
PO-5D Arizona RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Arizona RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Arizona RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category OP-3 Arizona
Attachment A-8a
Objective VIII-4
OP-3 Arizona FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Arizona FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Arizona OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category OP-3 Arizona
Attachment A-8a
Objective VIII-4
OP-3 Arizona RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Arizona RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Arizona RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category OP-4 Arizona
Attachment A-8a
Objective VIII-4
OP-4 Arizona FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Arizona FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Arizona OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category OP-4 Arizona
Attachment A-8a
Objective VIII-4
OP-4 Arizona PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Arizona PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Arizona RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category MR-5 Arizona
Attachment A-8a
Objective VIII-4
MR-5 Arizona FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Arizona FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Arizona OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
Page 9 of 14
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category MR-5 Arizona
Attachment A-8a
Objective VIII-4
MR-5 Arizona RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Arizona RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Arizona RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category MR-6 Arizona
Attachment A-8a
Objective VIII-4
MR-6 Arizona FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Arizona FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Arizona OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category MR-6 Arizona
Attachment A-8a
Objective VIII-4
MR-6 Arizona RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Arizona RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Arizona RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category MR-8 Arizona
Attachment A-8a
Objective VIII-4
MR-8 Arizona FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Arizona FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Arizona OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Secion 272(e)(1) Performance Measurement Results
Category MR-8 Arizona
Attachment A-8a
Objective VIII-4
MR-8 Arizona RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Arizona RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Arizona RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Colorado
Attachment A-8b
Objective VIII-4
PC-1A Colorado SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Colorado
Attachment A-8b
Objective VIII-4
PC-1B Colorado COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Colorado
Attachment A-8b
Objective VIII-4
PO-5D Colorado FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Colorado FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Colorado OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Colorado
Attachment A-8b
Objective VIII-4
PO-5D Colorado RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Colorado RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Colorado RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Colorado
Attachment A-8b
Objective VIII-4
OP-3 Colorado FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Colorado FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Colorado OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Colorado
Attachment A-8b
Objective VIII-4
OP-3 Colorado RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Colorado RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Colorado RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Colorado
Attachment A-8b
Objective VIII-4
OP-4 Colorado FG_D272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Colorado FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Colorado OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Colorado
Attachment A-8b
Objective VIII-4
OP-4 Colorado RPT272DS0
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Colorado RPT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Colorado RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Colorado
Attachment A-8b
Objective VIII-4
MR-5 Colorado FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
MR-5 Colorado FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
MR-5 Colorado
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Colorado
Attachment A-8b
Objective VIII-4
MR-5 Colorado RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
MR-5 Colorado RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
MR-5 Colorado RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Colorado
Attachment A-8b
Objective VIII-4
MR-6 Colorado FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Colorado FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Colorado ONC_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Colorado
Attachment A-8b
Objective VIII-4
MR-6 Colorado RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Colorado RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Colorado RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Colorado
Attachment A-8b
Objective VIII-4
MR-8 Colorado FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Colorado FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Colorado OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Colorado
Attachment A-8b
Objective VIII-4
MR-8 Colorado RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Colorado RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Colorado RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Idaho
Attachment A-8c
Objective VIII-4
PC-1A Idaho SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Idaho
Attachment A-8c
Objective VIII-4
PC-1B Idaho COMPLEXBUX
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category P0-5D Idaho
Attachment A-8c
Objective VIII-4
PO-5D Idaho FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Idaho FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Idaho OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category P0-5D Idaho
Attachment A-8c
Objective VIII-4
PO-5D Idaho RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Idaho RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Idaho RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Idaho
Attachment A-8c
Objective VIII-4
OP-3 Idaho FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Idaho FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Idaho OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Idaho
Attachment A-8c
Objective VIII-4
OP-3 Idaho RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Idaho RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Idaho RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Idaho
Attachment A-8c
Objective VIII-4
OP-4 Idaho FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Idaho FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Idaho OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Idaho
Attachment A-8c
Objective VIII-4
OP-4 Idaho PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Idaho PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Idaho RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Idaho
Attachment A-8c
Objective VIII-4
MR-5 Idaho FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Idaho FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Idaho OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Idaho
Attachment A-8c
Objective VIII-4
MR-5 Idaho RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Idaho RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Idaho RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Idaho
Attachment A-8c
Objective VIII-4
MR-6 Idaho FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Idaho FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Idaho OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Idaho
Attachment A-8c
Objective VIII-4
MR-6 Idaho RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Idaho RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Idaho RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Idaho
Attachment A-8c
Objective VIII-4
MR-8 Idaho FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Idaho FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Idaho OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Idaho
Attachment A-8c
Objective VIII-4
MR-8 Idaho RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Idaho RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Idaho RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Iowa
Attachment A-8d
Objective VIII-4
PC-1A Iowa SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Iowa
Attachment A-8d
Objective VIII-4
PC-1B Iowa COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Iowa
Attachment A-8d
Objective VIII-4
PO-5D Iowa FG_D272
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
% Firm Order Confirmations On Time
PO-5D Iowa FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Iowa OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Iowa
Attachment A-8d
Objective VIII-4
PO-5D Iowa RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Iowa RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Iowa RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Iowa
Attachment A-8d
Objective VIII-4
OP-3 Iowa FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Iowa FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Iowa OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Iowa
Attachment A-8d
Objective VIII-4
OP-3 Iowa RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Iowa RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Iowa RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Iowa
Attachment A-8d
Objective VIII-4
OP-4 Iowa FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Iowa FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Iowa OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Iowa
Attachment A-8d
Objective VIII-4
OP-4 Iowa PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Iowa PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Iowa RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Iowa
Attachment A-8d
Objective VIII-4
MR-5 Iowa FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Iowa FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Iowa OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Iowa
Attachment A-8d
Objective VIII-4
MR-5 Iowa RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Iowa RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Iowa RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Iowa
Attachment A-8d
Objective VIII-4
MR-6 Iowa FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Iowa FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Iowa OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Iowa
Attachment A-8d
Objective VIII-4
MR-6 Iowa RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Iowa RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Iowa RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Iowa
Attachment A-8d
Objective VIII-4
MR-8 Iowa FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Iowa FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Iowa OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Iowa
Attachment A-8d
Objective VIII-4
MR-8 Iowa RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Iowa RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Iowa RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Minnesota
Attachment 8a-e
Objective VIII-4
PC-1A Minnesota SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Minnesota
Attachment 8a-e
Objective VIII-4
PC-1B Minnesota COMPLEXBUX
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Minnesota
Attachment 8a-e
Objective VIII-4
PO-5D Minnesota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Minnesota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Minnesota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Minnesota
Attachment 8a-e
Objective VIII-4
PO-5D Minnesota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Minnesota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Minnesota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Minnesota
Attachment 8a-e
Objective VIII-4
OP-3 Minnesota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Minnesota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Minnesota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Minnesota
Attachment 8a-e
Objective VIII-4
OP-3 Minnesota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Minnesota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Minnesota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Minnesota
Attachment 8a-e
Objective VIII-4
OP-4 Minnesota FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Minnesota FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Minnesota OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Minnesota
Attachment 8a-e
Objective VIII-4
OP-4 Minnesota PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Minnesota PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Minnesota RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Minnesota
Attachment 8a-e
Objective VIII-4
MR-5 Minnesota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Minnesota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Minnesota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Minnesota
Attachment 8a-e
Objective VIII-4
MR-5 Minnesota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Minnesota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Minnesota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Minnesota
Attachment 8a-e
Objective VIII-4
MR-6 Minnesota FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Minnesota FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Minnesota OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Minnesota
Attachment 8a-e
Objective VIII-4
MR-6 Minnesota RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Minnesota RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Minnesota RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Minnesota
Attachment 8a-e
Objective VIII-4
MR-8 Minnesota FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Minnesota FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Minnesota OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Minnesota
Attachment 8a-e
Objective VIII-4
MR-8 Minnesota RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Minnesota RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Minnesota RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Montana
Attachment 8a-f
Objective VIII-4
PC-1A Montana SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Montana
Attachment 8a-f
Objective VIII-4
PC-1B Montana COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Montana
Attachment 8a-f
Objective VIII-4
PO-5D Montana FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Montana FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Montana OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Montana
Attachment 8a-f
Objective VIII-4
PO-5D Montana RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Montana RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Montana RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Montana
Attachment 8a-f
Objective VIII-4
OP-3 Montana FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Montana FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Montana OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Montana
Attachment 8a-f
Objective VIII-4
OP-3 Montana RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Montana RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Montana RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Montana
Attachment 8a-f
Objective VIII-4
OP-4 Montana FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days
272 Affiliates
OP-4 Montana FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Montana OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Montana
Attachment 8a-f
Objective VIII-4
OP-4 Montana PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Montana PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Montana RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Montana
Attachment 8a-f
Objective VIII-4
MR-5 Montana FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Montana FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Montana OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
Page 9 of 14
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Montana
Attachment 8a-f
Objective VIII-4
MR-5 Montana RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Montana RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Montana RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Montana
Attachment 8a-f
Objective VIII-4
MR-6 Montana FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Montana FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Montana OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Montana
Attachment 8a-f
Objective VIII-4
MR-6 Montana RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Montana RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Montana RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Montana
Attachment 8a-f
Objective VIII-4
MR-8 Montana FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Montana FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Montana OCN_272
0
0.01
0.02
0.03
0.04
0.05
0.06
0.07
0.08
0.09
0.1
% Trouble Rate
272 Affiliates
Qwest Objective VII Procedure Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Montana
Attachment 8a-f
Objective VIII-4
MR-8 Montana RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Montana RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Montana RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category PC-1A Nebraska
Attachment A-8g
Objective VIII-4
PC-1A Nebraska SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category PC-1B Nebraska
Attachment A-8g
Objective VIII-4
PC-1B Nebraska COMPLEXBUX
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category PO-5D Nebraska
Attachment A-8g
Objective VIII-4
PO-5D Nebraska FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Nebraska FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Nebraska OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
272(e)(1) Performance Measurement Results
Category PO-5D Nebraska
Attachment A-8g
Objective VIII-4
PO-5D Nebraska RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Nebraska RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Nebraska RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
272(e)(1) Performance Measurement Results
Category OP-3 Nebraska
Attachment A-8g
Objective VIII-4
OP-3 Nebraska FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Nebraska FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Nebraska OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
272(e)(1) Performance Measurement Results
Category OP-3 Nebraska
Attachment A-8g
Objective VIII-4
OP-3 Nebraska RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Nebraska RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Nebraska RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
272(e)(1) Performance Measurement Results
Category OP-4 Nebraska
Attachment A-8g
Objective VIII-4
OP-4 Nebraska FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Nebraska FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Nebraska OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category OP-4 Nebraska
Attachment A-8g
Objective VIII-4
OP-4 Nebraska PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Nebraska PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Nebraska RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category MR-5 Nebraska
Attachment A-8g
Objective VIII-4
MR-5 Nebraska FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Nebraska FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Nebraska OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
272(e)(1) Performance Measurement Results
Category MR-5 Nebraska
Attachment A-8g
Objective VIII-4
MR-5 Nebraska RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Nebraska RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Nebraska RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
272(e)(1) Performance Measurement Results
Category MR-6 Nebraska
Attachment A-8g
Objective VIII-4
MR-6 Nebraska FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Nebraska FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Nebraska OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category MR-6 Nebraska
Attachment A-8g
Objective VIII-4
MR-6 Nebraska RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Nebraska RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Nebraska RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category MR-8 Nebraska
Attachment A-8g
Objective VIII-4
MR-8 Nebraska FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Nebraska FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Nebraska OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
272(e)(1) Performance Measurement Results
Category MR-8 Nebraska
Attachment A-8g
Objective VIII-4
MR-8 Nebraska RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Nebraska RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Nebraska RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A New Mexio
Attachment A-8h
Objective VIII-4
PC-1A New Mexico SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B New Mexico
Attachment A-8h
Objective VIII-4
PC-1B New Mexico COMPLEXBUX
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D New Mexico
Attachment A-8h
Objective VIII-4
PO-5D New Mexico FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D New Mexico FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D New Mexico OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D New Mexico
Attachment A-8h
Objective VIII-4
PO-5D New Mexico RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D New Mexico RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D New Mexico RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 New Mexico
Attachment A-8h
Objective VIII-4
OP-3 New Mexico FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 New Mexico FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 New Mexico OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 New Mexico
Attachment A-8h
Objective VIII-4
OP-3 New Mexico RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 New Mexico RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 New Mexico RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 New Mexico
Attachment A-8h
Objective VIII-4
60
OP-4 New Mexico FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 New Mexico FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 New Mexico OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 New Mexico
Attachment A-8h
Objective VIII-4
OP-4 New Mexico PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 New Mexico PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 New Mexico RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 New Mexico
Attachment A-8h
Objective VIII-4
MR-5 New Mexico FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 New Mexcico FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 New Mexico OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 New Mexico
Attachment A-8h
Objective VIII-4
MR-5 New Mexico RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 New Mexico RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 New Mexico RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 New Mexico
Attachment A-8h
Objective VIII-4
MR-6 New Mexico FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 New Mexico FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 New Mexico OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 New Mexico
Attachment A-8h
Objective VIII-4
MR-6 New Mexico RPT272DS0
Mean Time to Restore (Hours)
272 Affiliates
MR-6 New Mexico RPT272DS1
Mean Time to Restore (Hours)
272 Affiliates
MR-6 New Mexico RPT272DS3
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 New Mexico
Attachment A-8h
Objective VIII-4
MR-8 New Mexico FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 New Mexico FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 New Mexico OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 New Mexico
Attachment A-8h
Objective VIII-4
MR-8 New Mexico RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 New Mexico RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 New Mexico RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A North Dakota
Attachment A-8i
Objective VIII-4
PC-1A North Dakota SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B North Dakota
Attachment A-8i
Objective VIII-4
PC-1B North Dakota COMPLEXBUX
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D North Dakota
Attachment A-8i
Objective VIII-4
PO-5D North Dakota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D North Dakota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D North Dakota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D North Dakota
Attachment A-8i
Objective VIII-4
PO-5D North Dakota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D North Dakota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D North Dakota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 North Dakota
Attachment A-8i
Objective VIII-4
OP-3 North Dakota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 North Dakota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 North Dakota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 North Dakota
Attachment A-8i
Objective VIII-4
OP-3 North Dakota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 North Dakota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 North Dakota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 North Dakota
Attachment A-8i
Objective VIII-4
OP-4 North Dakota FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 North Dakota FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 North Dakota OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 North Dakota
Attachment A-8i
Objective VIII-4
OP-4 North Dakota PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 North Dakota PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 North Dakota RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 North Dakota
Attachment A-8i
Objective VIII-4
MR-5 North Dakota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 North Dakota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 North Dakota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 North Dakota
Attachment A-8i
Objective VIII-4
MR-5 North Dakota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 North Dakota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 North Dakota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 North Dakota
Attachment A-8i
Objective VIII-4
MR-6 North Dakota FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 North Dakota FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 North Dakota OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 North Dakota
Attachment A-8i
Objective VIII-4
MR-6 North Dakota RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 North Dakota RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 North Dakota RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 North Dakota
Attachment A-8i
Objective VIII-4
MR-8 North Dakota FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 North Dakota FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 North Dakota OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 North Dakota
Attachment A-8i
Objective VIII-4
MR-8 North Dakota RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 North Dakota RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 North Dakota RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Oregon
Attachment A-8j
Objective VIII-4
PC-1A Oregon SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Oregon
Attachment A-8j
Objective VIII-4
PC-1B Oregon COMPLEXBUX
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Oregon
Attachment A-8j
Objective VIII-4
PO-5D Oregon FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Oregon FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Oregon OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Oregon
Attachment A-8j
Objective VIII-4
PO-5D Oregon RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Oregon RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Oregon RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Oregon
Attachment A-8j
Objective VIII-4
OP-3 Oregon FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Oregon FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Oregon OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Oregon
Attachment A-8j
Objective VIII-4
OP-3 Oregon RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Oregon RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Oregon RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Oregon
Attachment A-8j
Objective VIII-4
OP-4 Oregon FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Oregon FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Oregon OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Oregon
Attachment A-8j
Objective VIII-4
OP-4 Oregon PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Oregon PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Oregon RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Oregon
Attachment A-8j
Objective VIII-4
MR-5 Oregon FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Oregon FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Oregon OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Oregon
Attachment A-8j
Objective VIII-4
MR-5 Oregon RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Oregon RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Oregon RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Oregon
Attachment A-8j
Objective VIII-4
MR-6 Oregon FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Oregon FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Oregon OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Oregon
Attachment A-8j
Objective VIII-4
MR-6 Oregon RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Oregon RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Oregon RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Oregon
Attachment A-8j
Objective VIII-4
MR-8 Oregon FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Oregon FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Oregon OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Oregon
Attachment A-8j
Objective VIII-4
MR-8 Oregon RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Oregon RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Oregon RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A South Dakota
Attachment A-8k
Objective VIII-4
PC-1A South Dakota SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B South Dakota
Attachment A-8k
Objective VIII-4
PC-1B South Dakota COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D South Dakota
Attachment A-8k
Objective VIII-4
PO-5D South Dakota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D South Dakota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D South Dakota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D South Dakota
Attachment A-8k
Objective VIII-4
PO-5D South Dakota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D South Dakota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D South Dakota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 South Dakota
Attachment A-8k
Objective VIII-4
OP-3 South Dakota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 South Dakota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 South Dakota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 South Dakota
Attachment A-8k
Objective VIII-4
OP-3 South Dakota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 South Dakota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 South Dakota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 South Dakota
Attachment A-8k
Objective VIII-4
OP-4 South Dakota FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 South Dakota FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 South Dakota OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 South Dakota
Attachment A-8k
Objective VIII-4
OP-4 South Dakota PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 South Dakota PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days
)
272 Affiliates
OP-4 South Dakota RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 South Dakota
Attachment A-8k
Objective VIII-4
MR-5 South Dakota FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 South Dakota FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 South Dakota OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 South Dakota
Attachment A-8k
Objective VIII-4
MR-5 South Dakota RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 South Dakota RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 South Dakota RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 South Dakota
Attachment A-8k
Objective VIII-4
MR-6 South Dakota FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 South Dakota FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 South Dakota OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 South Dakota
Attachment A-8k
Objective VIII-4
MR-6 South Dakota RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 South Dakota RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 South Dakota RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 South Dakota
Attachment A-8k
Objective VIII-4
MR-8 South Dakota FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 South Dakota FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 South Dakota OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 South Dakota
Attachment A-8k
Objective VIII-4
MR-8 South Dakota RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 South Dakota RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 South Dakota RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Utah
Attachment A-8l
Objective VIII-4
PC-1A Utah SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Utah
Attachment A-8l
Objective VIII-4
PC-1B Utah COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Utah
Attachment A-8l
Objective VIII-4
PO-5D Utah FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Utah FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Utah OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Utah
Attachment A-8l
Objective VIII-4
PO-5D Utah RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Utah RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Utah RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Utah
Attachment A-8l
Objective VIII-4
OP-3 Utah FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Utah FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Utah OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Utah
Attachment A-8l
Objective VIII-4
OP-3 Utah RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Utah RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Utah RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Utah
Attachment A-8l
Objective VIII-4
OP-4 Utah FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Utah FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Utah OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Utah
Attachment A-8l
Objective VIII-4
OP-4 Utah PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Utah PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Utah RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Utah
Attachment A-8l
Objective VIII-4
MR-5 Utah FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Utah FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Utah OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Utah
Attachment A-8l
Objective VIII-4
MR-5 Utah RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Utah RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Utah RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Utah
Attachment A-8l
Objective VIII-4
MR-6 Utah FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Utah FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Utah OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Utah
Attachment A-8l
Objective VIII-4
MR-6 Utah RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Utah RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Utah RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Utah
Attachment A-8l
Objective VIII-4
MR-8 Utah FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Utah FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Utah OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Utah
Attachment A-8l
Objective VIII-4
MR-8 Utah RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Utah RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Utah RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Washington
Attachment A-8m
Objective VIII-4
PC-1A Washington SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Washington
Attachment A-8m
Objective VIII-4
PC-1B Washington COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Washington
Attachment A-8m
Objective VIII-4
PO-5D Washington FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Washington FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Washington OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Washington
Attachment A-8m
Objective VIII-4
PO-5D Washington RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Washington RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Washington RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Washington
Attachment A-8m
Objective VIII-4
OP-3 Washington FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Washington FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Washington OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Washington
Attachment A-8m
Objective VIII-4
OP-3 Washington RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Washington RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Washington RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Washington
Attachment A-8m
Objective VIII-4
OP-4 Washington FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Washington FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Washington OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Washington
Attachment A-8m
Objective VIII-4
OP-4 Washington PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Washington PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Washington RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Washington
Attachment A-8m
Objective VIII-4
MR-5 Washington FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Washington FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Washington OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Washington
Attachment A-8m
Objective VIII-4
MR-5 Washington RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Washington RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Washington RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Washington
Attachment A-8m
Objective VIII-4
MR-6 Washington FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Washington FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Washington OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Washington
Attachment A-8m
Objective VIII-4
MR-6 Washington RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Washington RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Washington RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Washington
Attachment A-8m
Objective VIII-4
MR-8 Washington FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Washington FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Washington OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Washington
Attachment A-8m
Objective VIII-4
MR-8 Washington RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Washington RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Washington RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1A Wyoming
Attachment A-8n
Objective VIII-4
PC-1A Wyoming SIMPLE_AGG
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PC-1B Wyoming
Attachment A-8n
Objective VIII-4
PC-1B Wyoming COMPLEXBUS
95.00%
96.00%
97.00%
98.00%
99.00%
100.00%
Timely IXC Initiated PIC Change Requests
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Wyoming
Attachment A-8n
Objective VIII-4
PO-5D Wyoming FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Wyoming FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Wyoming OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category PO-5D Wyoming
Attachment A-8n
Objective VIII-4
PO-5D Wyoming RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Wyoming RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
PO-5D Wyoming RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Firm Order Confirmations On Time
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Wyoming
Attachment A-8n
Objective VIII-4
OP-3 Wyoming FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Wyoming FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Wyoming OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-3 Wyoming
Attachment A-8n
Objective VIII-4
OP-3 Wyoming RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Wyoming RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
OP-3 Wyoming RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% Installation Commitments Met
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Wyoming
Attachment A-8n
Objective VIII-4
OP-4 Wyoming FG_D272
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Wyoming FRAMRLY272
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Wyoming OCN_272
0
10
20
30
40
50
60
70
80
90
100
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category OP-4 Wyoming
Attachment A-8n
Objective VIII-4
OP-4 Wyoming PRT272DS0
0
10
20
30
40
50
60
Avg Installation Internal (Business Days)
272 Affiliates
OP-4 Wyoming PRT272DS1
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
OP-4 Wyoming RPT272DS3
0
10
20
30
40
50
60
Avg Installation Interval (Business Days)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Wyoming
Attachment A-8n
Objective VIII-4
MR-5 Wyoming FG_D272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Wyoming FRAMRLY272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Wyoming OCN_272
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 9 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-5 Wyoming
Attachment A-8n
Objective VIII-4
MR-5 Wyoming RPT272DS0
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
MR-5 Wyoming RPT272DS1
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates
MR-5 Wyoming RPT272DS3
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04
Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Mar-05
Apr-05
May-05
Jun-05
Jul-05
Aug-05
Sep-05
Oct-05
Nov-05
Dec-05
% All Troubles Cleared Within 4 Hours
272 Affiliates BOC & Other Affiliates Nonaffiliates
Page 10 of 14
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Wyoming
Attachment A-8n
Objective VIII-4
MR-6 Wyoming FG_D272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Wyoming FRAMRLY272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Wyoming OCN_272
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Wyoming
Attachment A-8n
Objective VIII-4
MR-8 Wyoming RPT272DS0
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Wyoming RPT272DS1
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Wyoming RPT272DS3
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-6 Wyoming
Attachment A-8n
Objective VIII-4
MR-6 Wyoming RPT272DS0
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Wyoming RPT272DS1
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
MR-6 Wyoming RPT272DS3
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
Mean Time to Restore (Hours)
272 Affiliates
Qwest Corporation
Section 272(e)(1) Performance Measurement Results
Category MR-8 Wyoming
Attachment A-8n
Objective VIII-4
MR-8 Wyoming FG_D272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Wyoming FRAMRLY272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates
MR-8 Wyoming OCN_272
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
7.00%
8.00%
9.00%
10.00%
% Trouble Rate
272 Affiliates