20200803Final_Order_No_34740.pdf

ORDER NO. 34740 1
Office of the Secretary
Service Date
August 3, 2020
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION

IN THE MATTER OF QWEST
CORPORATION DBA CENTURYLINK QC’S
TARIFF FILING DISCONTINUING
PRORATING OF CLOSING BILLS FOR
RESIDENTIAL CUSTOMERS

IN THE MATTER OF CENTURYTEL OF
IDAHO, INC. DBA CENTURYLINK’S
TARIFF FILING DISCONTINUING
PRORATING OF CLOSING BILLS FOR
RESIDENTIAL CUSTOMERS

IN THE MATTER OF CENTURYLINK
COMMUNICATIONS LLC’S TARIFF
FILING, DISCONTINUING PRORATING OF
CLOSING BILLS FOR RESIDENTIAL
CUSTOMERS

IN THE MATTER OF CENTURYTEL OF
THE GEM STATE, INC. DBA
CENTURYLINK’S FILING
DISCONTINUING PRORATING OF
CLOSING BILLS FOR RESIDENTIAL
CUSTOMERS

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CASE NOS. QWE-T-20-04
CEN-T-20-03
QCC-T-20-01
CGS-T-20-03

ORDER NO. 34740

On July 1, 2020, Qwest Corporation dba CenturyLink QC, CenturyTel of Idaho, Inc.
dba CenturyLink, CenturyLink Communications, LLC, and CenturyTel of the Gem State, Inc. dba
CenturyLink (collectively “CenturyLink”) filed changes to its tariffs with the Commission.
CenturyLink proposes to discontinue prorating for the final bills of residential customers.
CenturyLink proposed a July 17, 2020 effective date for the modified tariffs.
In response to Commission Staff’s concern that that the modified tariffs might not
comply with the Commission’s regulatory requirements, the Commission issued a Notice of
Application and Modified Procedure on July 15, 2020, converting CenturyLink’s proposed tariff
revisions into an Application and suspending the proposed effective date of CenturyLink’s
proposed tariff revisions for 60 days. The Notice also directed that the Application be processed
by Modified Procedure, with an August 3, 2020 comment deadline and an August 10, 2020 reply
comment deadline. Order No. 34722.

ORDER NO. 34740 2
On July 22, 2020, CenturyLink filed new tariff revisions for each of its tariffs. The new
tariff revisions clarified that a residential customer would receive a prorated bill if the
disconnection is due to one of these circumstances:
• Military deployment
• Customer is vacating premises prior to end of billing cycle date
• Death of customer
• Local number portability request
• Financial hardship

The July 22, 2020 tariff revisions have a proposed effective date of August 14, 2020. The following
day, CenturyLink requested to withdraw its July 1, 2020 tariff revisions.
At the Commission’s July 28, 2020 Decision Meeting, Staff noted that the five
circumstances listed above cover most reasons a residential customer would request a service
disconnection. As a result, Staff explained it is much less concerned about the July 22, 2020 tariff
revisions and recommended the case be closed.
O R D E R
IT IS HEREBY ORDERED that Case Nos. QWE-T-20-04, CEN-T-20-03, QCC-T-20-
01, and CGS-T-20-03 are closed. Per Idaho Code § 62-606(1), CenturyLink’s July 22, 2020 tariff
revisions will take effect on August 14, 2020.
IT IS FURTHER ORDERED that CenturyLink’s notice withdrawing its July 1, 2020
tariff revisions is effective immediately. See IDAPA 31.01.01.068.
THIS IS A FINAL ORDER. Any person interested in this Order may petition for
reconsideration within twenty-one (21) days of the service date of this Order about any matter
decided in this Order. Within seven (7) days after any person has petitioned for reconsideration,
any other person may cross-petition for reconsideration. See Idaho Code § 61-626.
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ORDER NO. 34740 3
DONE by Order of the Idaho Public Utilities Commission at Boise, Idaho this 3rd
day of August, 2020.

PAUL KJELLANDER, PRESIDENT

KRISTINE RAPER, COMMISSIONER

ERIC ANDERSON, COMMISSIONER

ATTEST:

Jan Noriyuki
Commission Secretary

I:\Legal\TELEPHONE\QWE-T-20-04_CEN-T-20-03_QCC-T-20-01_CGS-T-20-03\Orders\QWET2004_Final_mh.docx