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HomeMy WebLinkAboutNorthwest Fiber Idaho Promotions - 5-18-2020.pdf NORTHWEST FIBER, LLC D/B/A ZIPLY FIBER Idaho Promotions Original Page 1 Promotional Offerings From time to time the Company shall, at its option, promote subscription or stimulate network usage by offering promotions, including, but not limited to waiver of some or all of the nonrecurring, recurring or usage charges for the Customer (if eligible) of target services for a limited duration. Promotions may also be offered to attract or retain Customers who indicate that they would otherwise intend to accept a legitimate competitive offer made by a tariffed carrier. Such promotions shall be made available to all similarly situated Customers. Complementary Promotions From time to time, the Company may offer promotions in its interstate and/or international tariffs which may also apply to intrastate services ("Complementary Promotions"). Such Complementary Promotions are subject to the terms and conditions set forth in the Company’s federal rate schedules. Discounts, charge or other term waivers, certificates, credits or other value offered in identical Complementary Promotions are not cumulative. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 2 Acquisition Free Minutes Promotion This promotion is available to new and returning Residential Customers who presubscribe to the Company's intrastate service through Company-designated sales channels for Company-designated marketing campaigns. This promotion provides invoice credits on three consecutive full month invoices, plus the first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer initiates service. Company-forecasted spending levels for the Residential Customer or the Residential Customers reported spending levels qualify the Residential Customer for one of the following levels of Free Minutes Credits. All interexchange usage - up to the limits detailed below - contributes toward calculation of Free Minutes credits. Free Minutes credits are calculated at tariffed rates, prior to the application of any other credits. The Free Minutes credits will appear on the same invoice as contributing usage. The Residential Customer who discontinues the Company’s service, or whose service is discontinued by the Company, prior to exercising earned Free Minutes forfeits remaining eligibility. Unused Free Minutes from one billing cycle will not carry over to subsequent billing cycle(s). Forecast or Self-Reported Monthly Long Distance Spending Applicable Free Minutes For Three Complete Invoice Cycles $0.00 - $9.99 0 $10.00 - $24.99 30 $25.00 - $49.99 60 $50.00 + 90 This promotion may not be combined with any other Percent Discount or Free Minutes Discount promotion. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 3 Acquisition Percent Discount Promotion This promotion is available to returning Residential Customers who presubscribe to the Company's intrastate service through Company-designated sales channels for Company-designated marketing campaigns. The promotion provides invoice credits on up to six (6) consecutive full month invoices, plus first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer initiates service. Company-forecasted spending levels for the Residential Customer or the Residential Customers reported spending levels qualify the Residential Customer for one of the following levels of Free Minutes Credits. All interexchange usage - up to the limits detailed below - contributes toward calculation of Percent Discount credits. Percent Discount credits are calculated based on the tariffed rates, prior to the application of any other credits. The Percent Discount credits will appear on the same invoice as contributing usage for a fixed number of complete billing cycles, per the schedule below. The Residential Customer who discontinues the Company’s service, or whose service is discontinued by the Company, prior to exercising earned Percent Discount credits forfeits remaining eligibility. Unused Percent Discount credits from one billing cycle will not carry over to subsequent billing cycle(s). Forecast or Self-Reported Monthly Long Distance Spending Promotion Duration (# of Complete Bill Cycles) Applicable Percent Discount $0.00 - $9.99 0 0 $10.00 - $24.99 1 50% $25.00 - $49.99 3 33% $50.00 + 6 10% This promotion may not be combined with any other Free Minutes or Percent Discount promotion. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 4 Reserved Free Minutes Promotion This promotion is available for retention of Residential Customers in good standing who have presubscribed to the Company's intrastate service and who have notified the Company of the Residential Customer's intent to leave the Company for another service provider b efore the actual discontinuation of the Company's service by the Customer. This promotion provides invoice credits to established Residential Customers on three consecutive full month invoices, plus the first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer enrolls in the promotion. Existing Customers in good standing become eligible for the Reserved Free Minutes Promotion by notifying a Company service representative of their intent to select another primary exchange carrier, prior to discontinuing the Company’s service. The eligible Residential Customer's most recent three months’ actual total interexchange charges, less any applicable discounts and/or credits qualify the Customer for one of three levels of Reserved Free Minutes credits. All call types utilizing the Company’s service contribute toward calculation of Reserved Free Minutes credits. All interexchange usage for the Residential Customer's most recent three months of service, except Directory Assistance with Call Completion - up to the limits detailed below - contributes toward calculation of Reserved Free Minutes credits which are calculated at tariffed rates, after the application of any other credits. The Reserved Free Minutes credits will appear on the same invoice as contributing usage. The Residential Customer who discontinues the Company’s presubscribed service or whose service is discontinued by the Company, prior to exercising earned Reserved Free Minutes forfeits remaining eligibility. Unused Reserved Free Minutes from one billing cycle will not carry over to subsequent billing cycle(s). Forecast or Self-Reported Monthly Long Distance Spending Applicable Free Minutes For Three Complete Invoice Cycles $0.00 - $9.99 0 $10.00 - $24.99 30 $25.00 - $49.99 60 $50.00 + 90 As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 5 Acquisition Percent Discount Promotion #3 This promotion is available to new, existing and returning Residential Customers who presubscribe to the Company’s intrastate service through Company-designated sales channels for Company- designated marketing campaigns. Eligibility for this Promotion is contingent on the Customer’s proactive response to the Company’s designated marketing campaign. The promotion provides invoice credits on up to twelve (12) consecutive invoices, plus the first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer initiates service. Company-forecasted spending levels for the Residential Customer or the Residential Customer’s reported spending levels qualify the Residential Customer for one of the following levels of Percent Discount credits. All interexchange usage - up to the limits detailed below - contributes toward calculation of Percent Discount credits. Percent Discount credits are calculated based on the tariffed rates, prior to the application of any other credits. The Percent Discount credits will appear on the same invoice as contributing usage for a fixed number of complete billing cycles, per the schedule below. The Residential Customer who discontinues the Company’s service, or whose service is discontinued by the Company, prior to exercising earned Percent Discount credits forfeits remaining eligibility. Unused Percent Discount credits from one billing cycle will not carry over to subsequent billing cycle(s). Forecasted or Reported Monthly Long Distance Spending Promotion Duration (# of Complete Bill Cycles) Applicable Percent Discount $ 0.00 - $9.99 0 0% $10.00 - $24.99 3 50% $25.00 - $49.99 6 33% $50.00 + 12 10% This promotion may not be combined with any other Free Minutes or Percent Discount promotion. Identical interstate, intrastate or international promotions are not cumulative. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 6 Percent Discount International Promotion This promotion is available to existing, new and returning Residential Customers who presubscribe to the Company's International Option 1 Plan, along with any domestic interexchange service, through Company-designated sales channels for Company-designated marketing campaigns. The promotion provides a Percent Discount credit of 20% on six consecutive full month invoices, plus the first partial month if enrollment begins prior to the first full billing cycle after the Customer initiates service. All interexchange usage contributes toward calculation of Percent Discount credits. Percent Discount credits are calculated based on 20% of the tariffed usage rates, prior to the application of any other credits. The Percent Discount credits will appear on the same invoice as contributing usage. The Residential Customer who discontinues the Company's service, or whose service is discontinued by the Company, prior to exercising earned Percent Discount credits forfeits remaining eligibility. Unused Percent Discount credits from one billing cycle will not carry over to subsequent billing cycle(s). This promotion may not be combined with any other promotion. This offer is no longer offered to new Customers. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 7 Toll Free The Company offers business Customers 100 complimentary toll free minutes for the first two months of service when they subscribe to Business Toll Free Service on an eligible calling plan. A total of 200 free minutes will be offered in increments of 100 per month, for the first two months. This offer applies to existing business Customers who establish a new Business Toll Free Service number on Business Plan 1. The Customer must maintain presubscribed service for the two full months to receive this offer. Complimentary minutes will be awarded to the eligible Customer in the form of a credit beginning with the Customer's first partial or next full month of service following enrollment in this promotion. Minutes must be used in the month granted and will not carry over from month-to-month except for any unused minutes in the first partial month which will be carried over to the next month. This offer is not available in conjunction with any other promotion. This offer is valid until canceled by the Company. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 8 Returning Percent Discount Promotion This promotion is available to returning Residential Customers who presubscribe to the Company’s domestic intrastate, interexchange service through Company-designated sales channels for Company- designated marketing campaigns. The promotion provides invoice credits on up to twelve consecutive invoices, plus the first partial month if enrollment begins prior to the first full billing cycle after the Customer initiates service. Company-forecasted calling spending levels for the Residential Customer or the Residential Customer’s reported calling spending levels qualify the Residential Customer for the following Retention Percent Discount credits. All interexchange usage, except Directory Assistance and Directory Assistance with Call Completion - up to the limits detailed below - contributes toward calculation of Retention Percent Discount credits. Retention Percent Discount credits are calculated based on the tariffed rates, prior to the application of any other credits. The Retention Percent Discount credits will appear on the same invoice as contributing usage for a fixed number of complete billing cycles, per the schedule below. The Residential Customer who discontinues the Company’s service, or whose service is discontinued by the Company, prior to exercising earned Percent Discount credits forfeits remaining eligibility. Unused Retention Percent Discount credits from one billing cycle will not carry over to subsequent billing cycle(s). Forecasted or Reported Monthly Long Distance Spending Promotion Duration (# of Complete Bill Cycles) Applicable Retention Percent Discount $50.00 + 12 10% This promotion may not be combined with any Acquisition Free Minutes Promotion or Percent Discount Promotion. Identical intrastate or international promotions are not cumulative. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 9 Toll Free RespOrg Campaign The Company offers business Customers 200 toll free minutes for the first four months of service when they sign up for Business Toll Free Service under Business Plan 1. A total of 800 toll free minutes will be distributed in increments of 200 minutes each month. This offer applies to business Customers who currently have portable toll free service with another carrier and switch their responsible organization for the toll free service to the Company and also sign up for Business Plan 1. Complimentary toll free minutes will be awarded to the eligible Customer in the form of a credit beginning with the Customer’s first partial or next full month of service following enrollment in this promotion. Minutes must be used in the month granted and will not carry over from month-to-month except for any unused minutes in the first partial month which will be carried over to the next month. This offer is not available in conjunction with any other promotion. This offer is valid until canceled by the Company. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 10 Special Event Marketing This promotion is available to new Residential Customers who presubscribe to the Company's Plan C intrastate service through the following designated sales channel for the following Company- designated marketing campaign. Eligibility for this Promotion is contingent on the Customer's proactive response either on site or to a Company-designated toll free number on marketing materials distributed to the Customer at the Special Event location. The promotion provides invoice credits for 30 complimentary minutes on three (3) consecutive invoices, beginning with the first full month invoice, plus the first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer initiates service. Complimentary minutes will be awarded to the Customer in the form of a credit on the same invoice as contributing minutes. Minutes may consist of any interstate, intrastate or international direct dialed calls, Residential Personal Toll Free Number calls or operator assisted calls. The Residential Customer who discontinues the Company's service, or whose service is discontinued by the Company, prior to exercising earned complimentary minutes credits forfeits remaining eligibility. Unused complimentary minutes credits from one billing cycle will not carry over to subsequent billing cycle(s). This promotion is intended only for residential Customers who have attended the Special Event and signed up for the Company’s Plan C either on site, or via the designated toll free number. The Customer cannot enroll in any other promotion. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 11 Acquisition Free Minutes Promotion #2 This promotion is available to new Residential Customers who presubscribe to the Company's domestic intrastate, interexchange Plan B or Plan C Service, as described elsewhere in this tariff ("eligible plans"), through Company-designated sales channels for Company-designated marketing campaigns. The promotion provides invoice credits on two consecutive full month invoices, plus the first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer initiates service. Customers who satisfy all promotion eligibility requirements set forth in this section shall receive a monthly credit on the Company's bill of 30 free domestic intrastate and/or interstate minutes for each eligible line for two months. Free Minutes credits are calculated at tariffed rates, after the application of any other credits. The Residential Customer who discontinues the Company's service, or whose service is discontinued by the Company prior to exercising earned Free Minutes forfeits remaining eligibility. Unused Free Minutes from one billing cycle will not carry over to subsequent billing cycle(s). This promotion may not be combined with any Acquisition Percent Discount or Free Minutes Promotions. Identical intrastate promotions are not cumulative. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 12 Merchandise Promotion From time to time, the Company may offer to the potential Customer complimentary non- telecommunications merchandise (total value at a cost to the Company not to exceed $100) if the Customer designates the Company as the Customer's Primary Interexchange Carrier. This promotion is limited to one offer per Customer up to once per quarter (or not greater than four times per year). The Company may also offer such merchandise to existing Customers as an incentive to retain such Customers. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 13 Demonstration of Service Promotion From time to time, the Company shall demonstrate its services by providing free calls to the Customer or potential Customer of up to ten minutes duration over its network. These promotional/demonstration calls will originate only from distinct temporary demonstration booths. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 14 Bundled Offering Promotion # 1 This promotion is offered to Business Customers who subscribe to the Business Plan 2 interexchange calling plan offered by the Company, as described elsewhere in the Company’s Price List (An eligible plan), and who also subscribe to at least one of the services described further below, offered by a carrier affiliated with the Company. To be eligible for this promotion, the Customer: (a) must subscribe to the Company’s eligible plan before June 1, 2002 via sales channels designated by the Company; and (b) must demonstrate to the satisfaction of the Company at the time of subscription to the Company eligible plan that the Customer also subscribes to at least one of the services specified below. Eligible Business Customers must subscribe to Centrex, ISDN PRI/Intelligent PRI Service, (purchased with a term commitment), DSL, Private Line, Frame Relay, SMDS, ATM or Custom Line Telephone Service. These services are defined in the Company affiliate’s applicable tariffs or contracts. Customers who satisfy all promotion eligibility requirements set forth in this section shall receive a monthly discount of 5% on all long distance usage charges, including international usage charges, beginning with the first full month’s billing cycle, plus the first partial month if enrollment begins prior to the first full billing cycle after subscription to the Company's eligible plan. Customers who discontinue or cancel the Company’s service or the affiliated carrier’s eligible service or whose service is refused, canceled, or discontinued by the Company under this tariff, or by the affiliated carrier, shall forfeit eligibility for the discount. This discount may be combined with other applicable promotional offerings. The amount of the discount will be calculated by applying the discount percentage after all other applicable discounts and credits. When this promotion is applied to intrastate, interstate and international calling, the promotions are not cumulative (i.e., a single 5% discount applies to total long distance usage). This promotion is no longer available to new Customers. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 15 IntraLATA Carrier Sign Up Promotion The IntraLATA Carrier Sign Up Promotion is offered to new and existing business Customers who presubscribe to the Company’s intraLATA service through Company-designated sales channels for Company-designated marketing campaigns. The eligible Customer will receive a one-time credit to offset the costs associated with changing a presubscribed intraLATA carrier. The charge for changing a Customer’s presubscribed carrier is assessed by the local exchange carrier serving that Customer. Where appropriate arrangements are in place between the Company and the eligible Customer’s local exchange carrier, the Company will incur the change charge directly on the Customer’s behalf. Where such an arrangement does not exist, or at the Company’s discretion, a credit not to exceed five dollars ($5.00) will be issued to the Customer’s account or a check will be mailed to the Customer. The Company-issued credit will be applied within ninety (90) days of the eligible Customer’s intraLATA presubscribed carrier change. If the Customer’s service is discontinued prior to receiving the credit, either at the request of the Customer or by the Company, then the credit will be forfeited. The IntraLATA Carrier Sign Up Promotion may be combined with other promotional offers for which the Customer is eligible. This promotion is valid until canceled by the Company. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 16 Upsell Promotion This promotion is available to new or returning Residential Customers who presubscribe to the Company’s intrastate service through designated sales channels for Company-designated marketing campaigns. Customers will be offered thirty (30) free minutes for three (3) months when they presubscribe to any calling plan in addition to an affiliated company’s local and/or toll services during the same marketing contact. The promotion provides an invoice credit for thirty (30) complimentary minutes on three (3) consecutive invoices, plus the first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer enrolls in the promotion. Complimentary minutes will be awarded to the Customer in the form of a credit on the same invoice as contributing minutes. Minutes may apply to all call types including travel card calls, domestic and international direct dialed calls, except DA (Directory Assistance) and DA call completion. The Residential Customer who discontinues the Company’s service, or whose service is discontinued by the Company, prior to using the complimentary minutes credits forfeits all unused minutes and will no longer qualify for additional credits under this promotion. Unused complimentary minutes credits from one billing cycle will not carry over to subsequent billing cycles(s). As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 17 Two Line Promotion This promotion is offered to an existing, new or returning Residential Customer who subscribes to one of the following outbound, switched, domestic, intrastate, interexchange calling plans offered by the Company: Plan B Service, Plan C Service, Plan D Service or Plan G Service, as described elsewhere in the Company’s Price List (“Eligible Plan(s)”) on either an additional dial tone line (for existing Company customers) or on at least two lines (for new or returning Customers). The Residential Customer will receive a $15.35 credit each month on his or her bill if the Customer meets all of the following requirements: a. presubscription to the Company for intrastate interLATA service and to the Customer’s local exchange carrier for intrastate intraLATA service on either: (1) one additional line (for existing Company customers); or (2) at least two lines (for new or returning Customers), and b. subscription to the Telephone Protection Plan with a basic inside wire maintenance intraLATA service (e.g. Telesure Basic Wire Maintenance) plan on at least one line that is presubscribed to the Company. Dial tone line(s) and the Telephone Protection Plan with a basic inside wire maintenance services may be provided by affiliates of the Company, or any other certified local exchange carrier, that provides service to eligible Residential Customers in areas served by the Company and that interchanges traffic with the Company using switched access services which accept carrier identification codes designated by the Company. To be eligible for this promotion, the Residential Customer: Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 18 Two Line Promotion, (cont'd.) a. must subscribe to one of the Company’s Eligible Plans via sales channels designated by the Company; and b. must demonstrate to the satisfaction of the Company at the time of subscription to a Company Eligible Plan that the Residential Customer also subscribes to local dial tone service and has the requisite number of lines presubscribed to the Company and the Telephone Protection Plan with inside wire maintenance services described above in this section. A Customer who satisfies all promotion eligibility requirements set forth in this section shall receive a monthly credit of $15.35 beginning with the first full month’s billing after subscription to a Company Eligible Plan. When service is used for both interstate and intrastate calling, only one monthly credit of $15.35 applies. A Customer who discontinues or cancels the Company’s service or the local exchange carrier’s service; who fails to meet the two line presubscription minimum; who drops the wire maintenance plan; or whose service is refused, canceled, or discontinued by the Company under its Price List or by the local exchange carrier shall forfeit eligibility for such credits. This promotion may not be combined with any other promotion. This promotion is no longer available to new Residential Customers. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 19 Customer Appreciation Day This promotion is available to existing Residential Customers who presubscribe to the Company’s International Option 1 Service, along with any qualifying domestic interexchange calling plan, through Company-designated sales channels for Company-designated marketing campaigns. On Company pre-selected “Customer Appreciation Days”, a 20% discount on all interexchange usage on the selected day will be available to all qualifying Customers. An existing Customer will qualify for the promotion based on the Customer’s actual spending level that will be an average of $25 per month or more over the three (3) month period prior to each Customer Appreciation Day. All interexchange usage contributes toward calculation of the discount. Monthly recurring charges do not contribute toward this discount. The percent discount will be calculated off the usage rates. The percent discount will appear on the same invoice as contributing usage and will be awarded to the eligible Customer in the form of a bill discount. The percent discount will be forfeited if not used on the qualifying Customer Appreciation Day. This promotion cannot be combined with any other promotion. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 20 Additional Line Promotion This promotion is offered to existing, new or returning Residential Customers who subscribe to one of the following outbound, switched, domestic intrastate, interexchange calling plans offered by the Company: Plan B Service, Plan C Service, Plan D Service, Plan F Service or Plan G Service, as described elsewhere in this tariff (“Eligible Plan(s)”) on either an additional dial tone line (for existing customers only) or on at least two lines (for new or returning Customers). The qualifying Residential Customer will receive an $11.88 credit each month on his or her bill if the Customer meets all of the following requirements: a. presubscription to the Company for intrastate interLATA service and to the Company or the Customer’s local exchange carrier for intrastate intraLATA service on either: (1) one additional line (for existing Company customers); or (2) at least two lines (for new or returning customers), and b. an existing Company Customer must have either the Company or the Customer's local exchange carrier for intrastate intraLATA service on his or her existing line, and c. an unlimited local exchange calling plan, offered by the Customer’s local exchange carrier, on at least one line Dial tone line(s) and unlimited local exchange calling may be provided by affiliates of the Company or any other certified local exchange carrier that provides service to eligible Residential Customers in areas served by the Company and that interchanges traffic with the Company using switched access services which accept carrier identification codes designated by the Company. To be eligible for this promotion, the Residential Customer: a. must subscribe to one of the Company’s Eligible Plans between May 15, 2002 and February 25, 2003 via sales channels designated by the Company; and b. must demonstrate to the satisfaction of the Company at the time of subscription to a Company Eligible Plan that the Residential Customer also subscribes to local dial tone service with the qualifying number of unlimited local exchange calling plans, and has the requisite number of lines presubscribed to the Company. This promotion is no longer available to new Customers. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 21 Business Anniversary Program # 2 The Company offers to existing Business Customers a one-time bill credit on their one year anniversary of selecting the Company as their primary carrier. The discount level will be based on the average monthly spending for the first eleven months. A total of interstate, international, intrastate, travel card, toll free, and operator service calls will be counted toward the total dollars billed to determine the average spending level. The bill credit will be posted on the bill that coincides with the customer’s one year anniversary. The credit must be used in the month granted and will not carry over to the next month. Any credit not used will be forfeited. The Business customer who discontinues the Company’s service, or whose service is discontinued by the Company, prior to exercising earned bill credits forfeits remaining eligibility. Averaged Spending Level Applicable Bill Credit $ 0.00 - $99.99 No award $100.00 + $50.00 As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 22 Business High Value Loyalty Award # 2 The Company offers to existing Business Customers a one-time bill credit based on the average monthly spending for the first two (2) months. A total of interstate, international, intrastate, travel card, toll free, and operator service calls will be counted toward the total dollars billed to determine the average spending level. The bill credit will be posted on the third month’s bill. The credit must be used in the month granted and will not carry over to the next month. Any credit not used will be forfeited. The Business customer who discontinues the Company’s service, or whose service is discontinued by the Company, prior to exercising earned bill credits forfeits remaining eligibility. Average Spending Level Applicable Bill Credit $ 0.00 - $49.99 No award $50.00 - $100.99 $25.00 $101.00 + $50.00 As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 23 Winback Promotion # 1 This promotion is available to Business Customers who have discontinued the Company's services and subscribed to another long distance service provider, in order to encourage them to return to the Company's service. This promotion is offered through Company-designated sales channels for Company-designated marketing campaigns. The eligible Customer's most recent three months' actual total interexchange charges qualify the Customer for one of three levels of discounts as specified below. Discounts will be applied to tariffed usage rates for all services, exclusive of international calling, Directory Assistance and Directory Assistance Call Completion and Operator Assisted calling, after the application of any other credits. The discounts will appear on the same invoice as contributing usage. The Customer who discontinue the Company's presubscribed service, or whose service is discontinued by the Company, prior to exercising the discounts, forfeits remaining eligibility. This offer is limited to Customers that have had at least three consecutive months of service with the Company. Also, this offer is not available to Customers who have discontinued the Company's presubscribed service, or whose service has been discontinued by the Company more than three times in the last 12 months. Actual Average Monthly Long Distance Spending Applicable Discount $0.00 - $200.00 10% for six months $200.01-$500.00 25% for two months over $500.00 25% for three months. This offer is no longer available to new Customers. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 24 Winback Promotion # 2 This promotion provides eligible Customers with a 10% discount off of direct dialed usage charges for a six month period. The discount will be applied to tariffed usage rates for all services, exclusive of international calling, Directory Assistance, Directory Assistance Call Completion and Operator Assisted calling, after the application of any other credits. The discount will appear on the same invoice as contributing usage. This promotion is available to returning Business Customers who have discontinued the Company's services and subscribed to another long distance service provider. This promotion is offered through Company-designated sales channels for Company-designated marketing campaigns. The Customer who discontinue the Company's presubscribed service, or whose service is discontinued by the Company, prior to exercising the discounts, forfeits remaining eligibility. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 25 Acquisition Free Minutes Promotion #3 This promotion is available to returning Residential Customers who presubscribe to the Company's domestic interstate, interexchange service through Company-designated sales channels for Company- designated marketing campaigns. The promotion provides invoice credits on three consecutive invoices, including the first partial month if enrollment begins prior to the first full billing cycle after the Residential Customer initiates service. Company-forecasted Long Distance spending levels of $10 or greater for the Residential Customer or the Residential Customer's previous monthly average Long Distance spending levels of $10 or greater qualify the Residential Customer for one of the following levels of Free Minutes credits. All interexchange usage contributes toward calculation of Free Minutes credits. Free Minutes credits are calculated at current applicable rates, prior to the application of any other credits. The Free Minutes credits will appear on the same invoice as contributing usage. Free Minutes can be used for domestic and/or international direct dialed calls, Travel Card, Toll Free, or operator assisted calls (excluding Directory Assistance), The Residential Customer who discontinues the Company's service, or whose service is discontinued by the Company, prior to exercising earned Free Minutes forfeits remaining eligibility. Unused Free Minutes from one billing cycle will not carry over to subsequent billing cycle(s). Contact Dates Applicable Free Minutes For Three Complete Invoice Cycles Customer returns within 90 days of disconnection from Company 30 Customer returns more than 90 days after disconnection from Company 60 This promotion is available to Customers with Plan B, Plan C and Plan G Service. This promotion may not be combined with any other free minute or percent discount promotion. Identical intrastate or international promotions are not cumulative. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 26 Retention Promotion # 1 This promotion is available for retention of Business Customers in good standing who have presubscribed to the Company's domestic interstate, interexchange service and who have notified the Company of the Customer's intent to leave for another service provider, before actual discontinuation of the Company's service. This promotion provides a one time invoice credit equal to 250 minutes of use rated at $.10 per minute to eligible Customers. The offer is available to Customers in good standing who have not exercised this option in the past 17 months. The Customer must have at least two (2) consecutive months of paid usage on record with the Company. The Customer who discontinues the Company's presubscribed service, or whose service is discontinued by the Company, prior to utilizing all of the invoice credit, forfeits remaining eligibility. This offer is no longer available to new Customers. Revised Effective: May 28, 2020 Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 27 Retention Promotion # 2 This promotion is available to existing Business Customers in cases where the Customer has notified the Company of the Customers' intent to leave for another service provider, before actual discontinuation of the Company's service, and has previously received a “minutes of use” promotional credit and is not eligible for another “minutes of use” promotional offer. In such cases eligible Customers will receive a 10% discount off of direct dialed and inbound toll-free switched and dedicated usage rates, for six months. International usage, Directory Assistance, Directory Assistance Call Completion and Operator Assisted charges are not eligible for the discount. The offer is available to Customers in good standing who have not exercised this option in the past 17 months. The Customer must have at least two (2) consecutive months of paid usage on record with the Company. This offer is no longer available to new Customers. Revised Effective: May 28, 2020 Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 28 Loyalty Promotion #2 The Loyalty Promotion #2 is offered to new Residential Customers who presubscribe to the Company’s service through Company-designated sales channels for Company-designated marketing campaigns. This promotion offers eligible Residential Customers free minutes of usage, based on Customer’s actual billing at qualifying spending levels as described below. Customers must meet the Spend Level in at least two of their first three consecutive months to receive the specified Reward Amount. Spend Level Reward Amount $0.00 - $9.99 0 $10.00 - $19.99 60 free domestic minutes credited in 6th month $20.00 - $39.99 60 free domestic minutes credited in 6th month $40.00+ 60 free minutes of domestic calling on the following four holidays for twenty four consecutive months after the Customer qualifies for the promotion: New Year’s Day, Mother’s Day, July 4th and Thanksgiving Day Qualifying Spend Level will be determined after all other discounts and credits resulting from any other promotion are applied. The following usage will be included in determining the Customer’s Spend Level: domestic and/or international direct dialed calls, Toll Free, operator assisted calls and Directory Assistance. The free minutes will be applied to domestic interexchange direct dialed outbound calling. Unused free minutes will not carry over and will be forfeited if not used in the month granted. If, because of systems constraints, it is not possible to provide the free minute credits, Company may provide Customer with a substitute reward that is equal to or greater in value than the free minute credit. The qualified Customer who discontinues the Company’s service or whose service is discontinued by the Company will forfeit all eligibility and any unused minutes that had been previously awarded. This promotion may be combined with any other promotion for which the Residential Customer is eligible. As of March 20, 2010, this promotion is no longer offered. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 29 Business Toll Free Service $5 MRC Six Month Credit Monthly Recurring Charge (MRC) - The Company will credit the MRC of $5 for Business Toll Free Service for a period of six months. The Customer must subscribe to Business Toll Free Service - Switched Access. This offer is valid until canceled by the Company. Business Toll Free Service $15 NRC Credit The Company will issue a one-time credit of $15. The Customer must subscribe to the switched Business Toll Free Service or the switched listed Business Toll Free Service. This offer is valid until canceled by the Company. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 30 Q4 Mass Campaign Promotion This promotion is available to new Business Customers who presubscribe to the Company's domestic interstate, interexchange service through Company-designated sales channels for Company- designated marketing campaigns. Eligible Business Customers must subscribe to a local service from an affiliate of the Company. These services are defined in the Company affiliate's applicable tariffs or contracts. The eligible Customer will receive 200 complimentary domestic long distance minutes. The complimentary minutes will be applied in increments of 100 minutes per bill cycle, for two consecutive bill cycles. Complimentary minutes will be awarded to the eligible Customer beginning with the Customer's first partial or next full months of service following enrollment in this promotion. If the Customer signs up in the middle of a bill cycle, they will receive 100 minutes on the partial bill cycle, plus 100 minutes for each of the next two full billing cycles. Minutes must be used in the month granted and will not carry over from month-to-month. This offer is not available in conjunction with Toll Free Resp Org free minutes. This offer is valid until December 31, 2002. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 31 1H08 Winback Offer This offer is available to returning business Customers who subscribe to a business calling plan with a term commitment from the Company, as well as one of the eligible services from an affiliate of the Company as described below. The qualifying Customer will receive a corresponding bill credit as described below: Eligible Calling Plan Credit Description  Standard Business Line, Centrex or Flexible Telephone System with a dial tone term plan from an affiliate of the Company. $75 credit per account ($75 value)  Standard Business Line, Centrex or Flexible Telephone System with a dial tone term plan and Digital Subscriber Line (DSL) or Fiber Optic Service (FIOS) with a term plan from an affiliate of the Company. The DSL or FIOS service must be 3 Mbps or higher. $100 credit per account ($100 value) This offer may not be combined with any other promotional offer. This offer expires on June 27, 2008. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 32 1Q08 Upsell Rebate 1Q08 Upsell Rebate is offered to new and existing Business Customers who meet the eligibility criteria described below. The qualified Customer will receive a $30.00 check within 60 days after implementation on the Customer’s account. The Customer will receive a letter from the Company’s designated agent informing them of their eligibility for this promotional check. The Customer must contact the designated agent within 45 days from the date of notification to request their check. The designated agent will send the Customer a check via U.S. Mail, which also includes the promotional amount offered by the affiliated local exchange company. Eligibility Criteria: To qualify the Business Customer must meet all of the following conditions: 1. Subscribe to Business Unlimited Long Distance Bundled Service Option; Flat Per Minute Rate Business Calling; or Call Plans with either a $24, $40, or $65 Minimum Spend Level. 2. Must purchase DSL/FIOS (at $39.99 and above) from an affiliated local exchange company The Customer who discontinues the Company’s service as described above, or whose service is discontinued by the Company, prior to receiving all monthly credits forfeits remaining eligibility, including future credits. This promotion is offered through Company-designated sales channels for Company-designated marketing campaigns. This offer may be combined with applicable nonrecurring charge promotional offers, but may not be combined with any other monthly recurring charge promotional offer. This offer expires on March 31, 2008. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director ZIPLY FIBER Idaho Promotions Original Page 33 2008 Fast Start Long Distance Promotion The 2008 Fast Start Long Distance Promotion is offered to new Business Customers that presubscribe to either the Business Call Plans or High-volume Discount LD Plan with either a one or three term plan. The qualified Customer who satisfies the promotion eligibility requirements set forth above shall receive a 25% discount on all long distance usage for 12 consecutive months. The discount will appear on each month’s bill. The Customer who discontinues the Company’s service as described above, or whose service is discontinued by the Company, prior to receiving all monthly discounts forfeits remaining eligibility, including future discounts. This promotion is offered through Company-designated sales channels for Company-designated marketing campaigns. This offer is not available in conjunction with any other promotion. This offer expires on June 30, 2008. Issued: May 18, 2020 Effective: May 28, 2020 Issued by Ziply Fiber By Jessica Epley, Regulatory and External Affairs Director