Nationwide Professional Teleservices LLC.pdf

Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 1
Issued: November 10, 2004 Effective: November 25 2004
NATIONWIDE PROFESSIONAL TELESERVICES, LLC
TELECOMMUNICA nONS PRICE LIST
IDAHO PUBLIC UTILITIES COMMISSION
This Price List contains the rates, terms and conditions applicable to the furnishing of
interexchange telecommunications services provided by Nationwide Professional
Teleservices, LLC within the State of Idaho.
Registered Agent in Iowa:
Record Search America, Inc.
5527 Kendall Street
Boise, ID 83706
[phone]
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
NaV 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 2
Issued: November 10 2004 Effective: November 25 2004
CHECK SHEET
Pages, as listed below, are effective as of the date shown at the bottom ofthe respective page(s). Original and
revised pages as named below comprise all changes from the original Price List and are currently in effect as
of the date on the bottom of this page.
PAGE REVISION PAGE REVISION
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
Original
* - indicates those pages included with this filing
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOH FiLiNG
Nay 252004
Boise. Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 3
Issued: November 10 2004 Effective: November 25, 2004
TABLE OF CONTENTS
Check Sheet......................................................................................................................................
Table of Contents .............................................................................................................................
Syrnbols............................................................................................................................................
Price List Format..............................................................................................................................
Application of Price List ..................................................................................................................
Service Area Map ............................................................................................................................. 7
Section 1 - Terms and Abbreviations ...............................................................................................
Section 2 - Rules and Regulations..................................................................................................
Section 3 - Service Descriptions and Rates....................................................................................
Section 4 - Promotions ...................................................................................................................
Idaho P~blic Utilities Commission
OffIce of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Issued: November 10 2004
SYMBOLS
The following are the only symbols used for the purposes indicated below:
(C)
(D)
Changed regulation.
Delete or discontinue.
(I)
(M)
Change Resulting in an increase to a Customer s bill.
Moved from another Price List location.
(N)
(R)
New.
Change resulting in a reduction to a Customer s bill.
(T)Change in text or regulation.
Idaho Price List No.
Original Page 4
Effective: November 25 , 2004
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
Nay 25 2004
Boise. Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 5
Issued: November 10 2004 Effective: November 25 2004
PRICE LIST FORMAT
A. Page Numbering - Page numbers appear in the upper right corner of the page. Pages are numbered
sequentially. However, new pages are occasionally added to the Price List. When a new page is added
between pages already in effect, a decimal is added. F or example, a new page added between pages 14 and 15
would be 14.
B. Page Revision Numbers - Revision numbers also appear in the upper right corner of each page. These
numbers are used to determine the most current page version on file with the Commission. For example, the
4th revised Page 14 cancels the 3rd revised Page 14. Because of various suspension periods, deferrals, etc.
the most current page number on file with the Commission is not always the Price List page in effect. Consult
the Check Sheet for the page currently in effect.
C. Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of coding is
subservient to its next higher level:
1.1.
2. 1. LA.
1. LA. 1.
1. LA. 1. (a).
2. 1. LA. 1. (a). I.
2. 1. LA. 1. (a).I. (i).
2. 1. LA. 1.(a).I.(i).(1 ).
D. Check Sheets - When a Price List filing is made with the Commission, an updated Check Sheet
accompanies the Price List filing. The Check Sheet lists the pages contained in the Price List, with a cross
reference to the current revision number. When new pages are added, the Check Sheet is changed to reflect
the revision. All revisions made in a given filing are designated by an asterisk (*). There will be no other
symbols used on this page if these are the only changes made to it (i., the format, etc. remain the same, just
revised revision levels on some pages.) The Price List user should refer to the latest Check Sheet to frnd out if
a particular page is the most current on file with the Commission.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 6
Issued: November 10, 2004 Effective: November 25 2004
APPLICATION OF PRICE LIST
This Price List contains the regulations and rates applicable to the furnishing of intrastate
resale common carrier communications service by Nationwide Professional Teleservices
LLC within the State ofIdaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 7
Issued: November 10 2004 Effective: November 25 2004
SERVICE AREA MAP
Nationwide Professional Teleservices, LLC will provide intrastate service throughout the
State of Idaho.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 8
Issued: November 10, 2004 Effective: November 25 2004
SECTION 1 - TERMS AND ABBREVIATIONS
Authorization Code - A pre-defined series of numbers to be dialed by the Customer or End User upon access
to the Company s system to notify the caller and validate the caller s authorization to use the services
provided. The Customer is responsible for charges incurred through the use of his or her assigned
Authorization Code.
Authorized User - A person, firm, partnership, corporation or other entity who is authorized by the Customer
to be connected to and utilize the Carrier s services under the terms and regulations of this Price List.
Commission - Refers to the Idaho Public Utilities Commission
Company or Carrier - Nationwide Professional Teleservices, LLC unless otherwise clearly indicated by the
context.
Customer - A person, firm, partnership, corporation or other entity which arranges for the Carrier to provide
discontinue or rearrange telecommunications services on behalf of itself or others; uses the Carrier
telecommunications services; and is responsible for payment of charges, all under the provisions and terms of
this Price List.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 25 2004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 9
Issued: November 10, 2004 Effective: November 25, 2004
SECTION 1 - TERMS AND ABBREVIATIONS, (CONT'
End User - Any person, firm, corporation, partnership or other entity which uses the services of the Company
under the provisions and regulations ofthis Price List. The End User is responsible for payment unless the
charges for the services utilized are accepted and paid by another Customer.
Equal Access - Where the local exchange company central office provides interconnection to interexchange
carriers with Feature Group D circuits. In such end offices, Customers can presubscribe their telephone line( s)
to their preferred interexchange carrier.
LATA - Local Area of Transport and Access.
LEC - Local Exchange Company.
Nationwide Professional Teleservices, LLC - Used throughout this Price List to refer to Nationwide
Professional Teleservices, LLc.
Personal Identification Number (pIN) - See Authorization Code.
Switched Access Origination/Termination - Where access between the Customer and the interexchange
carrier is provided on local exchange company Feature Group circuits and the connection to the Customer is a
LEC-provided business or residential access line. The cost of switched Feature Group access is billed to the
interexchange carrier.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 10
Issued: November 10 2004 Effective: November 25 , 2004
SECTION 2 - RULES AND REGULATIONS
Undertaking of Nationwide Professional Teleservices, LLC
Nationwide Pro Tel's services and facilities are furnished for communications originating throughout
the State of Idaho under terms of this Price List.
Nationwide Pro Tel installs, ope.rates, and maintains the communications services provided
hereinunder in accordance with the terms and conditions set forth under this rate sheet. Nationwide
Pro Tel may act as the Customer s agent for ordering access connection facilities provided by other
entities, when authorized by the Customer, to allow connection of a Customer s location to the
Nationwide Pro Tel network. The Customer shall be responsible for all charges due for such service
arrangement.
The Company s services are provided on a monthly basis, unless otherwise stated in this Price List.
Services are available twenty-four (24) hours per day, seven (7) days per week.
Use
2.4
Services provided under this Price List may be used by the Customer for any lawful
telecommunications purpose for which the service is technically suited.
The services the Company offers shall not be used for any unlawful purpose or for any use
to which the Customer has not obtained all required governmental approvals, authorizations
licenses, consents and permits.
The Company may require applicants for service who intend to use the Company s offerings
for resale, shared and/or joint use to file a letter with the Company confirming that their use
of the Company s offerings complies with relevant laws and the Commission s regulations
policies, orders, and decisions.
A Customer may transmit or receive information or signals via the facilities of the Company.
The Company s services are designed primarily for the transmission of voice-grade
telephonic signals, except as otherwise stated in this Price List. A user may transmit any
form of signal that is compatible with the Company s equipment, but the Company does not
guarantee that its services will be suitable for purposes other than voice-grade telephonic
communication except as specifically stated in this Price List.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 11
Issued: November 10 2004 Effective: Novemb~r 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Limitations
The Company reserves the right to discontinue service when necessitated by conditions
beyond its control, or when the Customer is using the service in violation of the provisions of
this Price List, or in violation of the law.
Service is offered subject to the availability of the necessary facilities and equipment, or both
facilities and equipment, and subject to the provisions of this Price List.
The Company does not undertake to transmit messages, but offers the use of its facilities
when available, and will not be liable for errors in transmission or for failure to establish
connections.
Service may be limited or discontinued by the Company, without notice to the Customer, by
blocking traffic to certain countries, cities, or NXX exchanges when the Company deems it
necessary to take such action to prevent unlawful use of its service. Service will be restored
as soon as it can be provided without undue risk.
The Company reserves the right to limit or to allocate the use of existing facilities, or of
additional facilities offered by the Company, when necessary because oflack of facilities, or
due to some other cause beyond the Company s control.
To the extent that any conflict arises between the terms and conditions of a service
agreement or other contract and the terms and conditions of this Price List, the Price List
shall prevail.
Title to all equipment provided by the Company under this Price List remains with the
Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 12
Issued: November 10 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Assignment and Transfer
All facilities provided under this Price List are directly or indirectly controlled by
Nationwide Professional Teleservices, LLC and neither the Customer nor Subscriber may
transfer or assign the use of service or facilities without the express written consent of the
Company. All regulations and conditions contained in this Price List shall apply to all such
permitted assignees or transferees, as well as all conditions of service. Such transfer or
assignment, when permitted, shall only apply where there is no interruption of the use or
location of the service or facilities.
2.4.Customer may request Carrier to assign one or more sub-accounts for billing purposes, and
to direct sub-account invoices to Customer s affiliates or other designated entities for
payment. Such requests shall not affect the liability ofthe Customer, who shall remain solely
liable to the Company for payment of all invoices for service requested and obtained by
Customer, whether invoiced by the Company to the Customer, the Customer s affiliates, or
other designated entities.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 25 2004
Baise. Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 13
Issued: November 10 2004 Effective: November 25, 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Liability of the Company
Nationwide Professional Teleservices, LLC's liability for damages arising out of mistakes
interruptions, omissions, delays, errors, or defects in transmission which occur in the course
of furnishing service or facilities, in no event shall exceed $100.00 or an amount equivalent
to the proportionate charge to the Customer, whichever is less, for the period during which
the faults in transmission occur. Except as set forth above, the Company shall not be liable
for any direct, indirect, consequential, special, actual, punitive or any other damages, or
business interruption, or for any lost profits of any kind or nature whatsoever arising out of
any defects or any other cause. In the event of an interruption in service or any defect in the
service whatsoever, neither the Company nor any affiliated or unaffiliated third party
provider or operator of facilities employed in the provision of the service shall be liable for
any direct, indirect, consequential, special, actual, punitive or any other damages, or for any
lost profits of any kind or nature whatsoever. Moreover, any such mistakes, omissions
interruptions, delays, errors, or defects in transmission or service, which are caused or
contributed to by the negligence or willful act of the Customer, or Authorized User, or joint
user, or which arise from the use of Customer provided facilities or equipment shall not
result in the imposition of any liability whatsoever upon the Company.
The Company shall not be liable for any claim or loss, expense or damage (including
indirect, special or consequential damage), for any interruption, delay, error, omission, or
defect in any service, facility or transmission provided under this Price List, if caused by any
person or entity other than the Company, by any malfunction of any service or facility
provided by any other carrier, by an Act of God, fire, war, civil disturbance, or act of
government, or by any other cause beyond the Company s direct control.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOY 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 14
Issued: November 10 2004 Effective: November 25, 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Liability of the Company, (Cont'd.
5.4
Indemnification - The Company s liability, if any, for its gross negligence or willful
misconduct is not limited by this Price List. With respect to any other claim or suit by a
Customer or by any others, the Customer indemnifies and saves harmless the Company
against claims, losses or suits for injury to or death of any person, or damage to any property
which arises ftom the use, placement or presence ofthe Company s equipment, facilities and
associated wiring of the Customer s premises and further the Customer indemnifies and
saves harmless the Company against claims for libel, slander, invasion of privacy or the
inftingement of copyright arising directly or indirectly from the material transmitted over the
facilities ofthe Company or the use thereof by the Customer; against claims for infringement
of patents arising from combining with or using in connection with, facilities furnished by
the Company and apparatus, equipment and systems provided by the Customer; and against
all other claims arising out of any act or omission of the Customer in connection with the
services or facilities provided by the Company. No agents or employees of other carriers
shall be deemed to be agents or employees of the Company.
Defacement of premises: No liability shall attach to the Company by reason of any
defacement or damage to the Customer s premises resulting from the existence of the
Company s equipment or facilities on such premises, or by the installation or removal
thereof, when such defacement or damage is not the result of the negligence of the Company
or its employees.
The Company is not liable for any act or omission of any other entity furnishing a portion of
the service or any acts or omission of the Customer.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 15
Issued: November 10 2004 Effective: November 25, 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Liability of the Company, (Cont'
2.5.
Service furnished by the Company may be interconnected with the services or facilities
other carriers or private systems. However, service furnished is provided solely by the
Company and is not ajoint undertaking with other parties.
The Company shall not be liable for any claim, loss or refund as a result of loss or theft
Personal Identification Numbers issued for use with the Company s services.
The Company shall not be liable for any damages, including usage charges, that the
Customer may incur as a result of the unauthorized use of authorization codes
communications equipment. The unauthorized use of communications equipment includes
but is not limited to, the placement of calls from the Customer s premises, and the placement
of calls through equipment controlled and/or provided by the Customer that are transmitted
over the company s network without the authorization ofthe Customer. The Customer shall
be fully liable for all such usage charges.
The included Price List language does not constitute a determination by the Commission that
a limitation of liability imposed by the Company should be upheld in a court of law.
Acceptance for filing by the Commission recognizes that it is a court's responsibility to
adjudicate negligence and consequential damage claims. It is also the court's responsibility to
determine the validity of the exculpatory clause.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOY 252004
Buise, 10;;110
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 16
Issued: November 10, 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'D.
Customer Responsibility
All Customers assume general responsibilities in connection with the provisions and use of
the Company s service. When facilities, equipment, and/or communication systems provided
by others are connected to the Company s facilities, the Customer assumes additional
responsibilities. All Olstomers are responsible for the following:
The Customer is responsible for placing orders for service, paying all charges for
service rendered by the Company and complying with all of the Company
regulations governing the service. The Customer is also responsible for assuring that
its users comply with regulations.
When placing an order for service, the Customer must provide:
The names and addresses of the persons responsible for the payment of
service charges, and
The names, telephone numbers, and addresses of the Customer contact
persons.
The Customer must pay the Company for the replacement or repair of the
Company s equipment when the damage results from:
The negligence or willful act of the Customer or user;
Improper use of service; and
Any use of equipment or service provided by others.
After receipt of payment for the damages, the Company will cooperate with the
Customer in prosecuting a claim against any third party causing damage.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NaV 252004
Boise. Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 17
Issued: November 10 2004 Effective: November 25 , 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Customer Responsibility, (Cont'd.
Billing and Payment For Service
Responsibility for Charges
The Customer is responsible for payment of all charges for services and equipment
furnished to the Customer for transmission of calls via the Company. In particular
and without limitation to the foregoing, the Customer is responsible for any and all
cost(s) incurred as the result of:
any delegation of authority resulting in the use of his or her communications
equipment and/or network services which result in the placement of calls
via the Company;
any and all use of the services provided by the Company, including calls
which the Customer did not individually authorize;
any calls placed by or through the Customer s equipment via any remote
access feature(s);
Charges for installations, service connections, moves and rearrangements are
payable upon demand to the Company or its authorized agent. Billing thereafter will
include recurring charges and actual usage as defined in this Price List.
Disputed Charges
Any objections to billed charges must be reported to the Company or its billing
agent in writing within twenty (20) days of the closing date printed on the invoice or
statement issued to the Customer. Adjustments to Customers' account shall be made
to the extent that circumstances exist which reasonably indicate that such changes
are appropriate. Should the Customer be dissatisfied with the disposition of a
complaint, the Customer may appeal to the Commission Customer s may contact the
Commission at the following address and telephone number: 472 West Washington
Boise, Idaho 83702, 800-432-0369.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOY 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 18
Issued: November 10, 2004 Effective: November 25 , 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Customer Responsibility, (Cont'
Taxes and Fees
All state and local taxes (e., gross receipts tax, sales tax, municipal utilities tax) are
not included in the rates under this Price List, but shall be listed as separate line
items on the Customer s bill.
To the extent that a municipality, other political subdivision or local agency
government or commission imposes and collects from the Company a gross receipts
tax, occupation tax, license tax, permit fee, franchise fee or regulatory fee, such
taxes and fees shall, as allowed by law, be billed pro rata to the Customer receiving
service from the Company within the territorial limits of such municipality, other
political subdivision or local agency of government.
Service shall not be subject to taxes for a given taxing jurisdiction if the Customer
provides the Company with written verification, acceptable to the Company and to
the relevant taxing jurisdiction, that the Customer has been granted a tax exemption.
The Company may adjust its rates or impose additional rates on its Customer to
recover amounts it is required by governmental or quasi-governmental authorities to
collect from or pay to others in support of statutory or regulatory programs.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise. Idallo
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page
Issued: November 10 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Customer Responsibility, (Cont'
6.4 Late Payment Fees
A late payment fee of 1.5% per month will be charged on any past due balance. Any
applicable late payment fees will be assessed according to the terms and conditions of the
Company or its billing agent and pursuant to Idaho state law.
6.5 Return Check Charge
The Company will assess a return check charge of up to $25., whenever a check or draft
presented for payment of service is not accepted by the institution on which it is written.
This charge applies each time a check is returned to the Company by a bank for insufficient
funds. At the discretion ofthe Company, the insufficient funds check charge may be waived
under appropriate circumstances (e., a bank error).
Deposits
The Company does not collect Customer deposits.
Advance Payments
The Company does not require advance payments for service.
Cancellation by Customer
Customers may cancel service verbally or in writing at any time. The Company shall hold
the Customer responsible for payment of all charges, including fixed fees, surcharges, etc.
which accrue up to the cancellation date. Charges may be avoided by dialing another carrier
access code. In the event the Customer executes a term commitment agreement with the
Company, the Customer must cancel service and terminate the agreement in accordance with
the agreement terms.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
BlJise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 20
Issued: November 10 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Refunds or Credits for Service Outages or Interruptions
7.4
An interruption period begins when the Customer reports a service, facility or circuit to be
inoperative and, if necessary, releases it for testing and repair. An interruption period ends
when the service, facility or circuit is operative. Credits for service outages or interruptions
are subject to the regulations listed below.
If the Customer reports a service, facility or circuit to be interrupted but declines to release it
for testing and repair or refuses access to its premises for test and repair by the Company,
the service, facility or circuit is considered to be impaired but not interrupted. No credit
allowances will be made for a service, facility or circuit considered by the Company to be
impaired.
Credit allowances for interruption periods which are not due to the Company s testing
adjusting, to the negligence of the Customer or to the failure of channels, equipment and/or
communications systems provided by the Customer, are subject to the general liability
provisions set forth in this Price List. It shall be the obligation of the Customer to notify
Company immediately of any interruption in service for which a credit allowance is desired
by Customer. Before giving such notice, the Customer shall ascertain that the trouble is not
within his or her control or is not in wiring or equipment, if any, furnished by Customer.
The Customer shall be responsible for the payment of service charges based upon time and
materials for visits by the Company s agents or employees to the premises of the Customer
when the service difficulty or trouble report results from the use of equipment or facilities
provided by any party other than the Company, including but not limited to the Customer.
Idaho Public Utilities Commission
Office of the Secietary
ACCEPTED FOR FiliNG
NOV 25 2004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 21
Issued: November 10 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Refunds or Credits for Service Outages or Interruptions, (Cont'
For purposes of credit computation every month shall be considered to have seven hundred
and twenty (720) hours. For services with a monthly recurring charge, no credit shall be
allowed for an interruption of continuous duration ofless than four (4) hours. The Customer
shall be credited for an interruption of four (4) or more hours at the rate of 1I720th of the
monthly charge for the services affected for each hour that the interruption continues. The
formula used for computation of credits is as follows:
Credit = AJ720 x B
A = outage time in hours (must be 4 or more)
B = total monthly recurring charge for affected service.
For usage sensitive long distance services, credits will be limited to, a maximum, the price of
the Initial Period of the individual call that was interrupted plus any per call charges or
surcharges required to reconnect the caller.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
NOY 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 22
Issued: November 10, 2004 Effective: November 25, 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Cancellation or Termination of Service by Customer
Customers of presubscribed long distance services may cancel service at any time
providing Nationwide Professional Teleservices, LLC with written or verbal notification.
The Company shall hold the Customer responsible for payment of all bills for service
furnished until the cancellation date specified by the Customer or until the date that the
cancellation notice is received, whichever is later.
Cancellation or Termination of Service by Company
For nonpayment: The Company may terminate service to a Customer or Subscriber for
nonpayment of undisputed charges upon five (5) days written notice to the Customer or
Subscriber without incurring any liability for damages due to loss of telephone service to the
Customer or Subscriber.
Nationwide Professional Teleservices, LLC may refuse or discontinue service under the
following conditions provided that, unless otherwise stated, the Customer shall be given five
(5) days notice to comply with any rule or remedy any deficiency:
For non-compliance with or violation of any State, Municipal, or Federal law
ordinance or regulation pertaining to telephone service.
For use of telephone service for any purpose other than that described in the
application.
For neglect or refusal to provide reasonable access to Nationwide Professional
Teleservices, LLC or its agents for the purpose of inspection and maintenance of
equipment owned by Nationwide Professional Teleservices, LLC or its agents.
For noncompliance with or violation of Commission regulation or Nationwide
Professional Teleservices, LLC's rules and regulations on file with the Commission.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 25 2004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 23
Issued: November 10 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Cancellation or Termination of Service by Company, (Cont'd.
Continued
Without notice in the event of Customer, Subscriber or Authorized User use of
equipment in such a manner as to adversely affect Nationwide Professional
Teleservices, LLC's equipment or service to others.
Without notice in the event of tampering with the equipment or services owned by
Nationwide Professional Teleservices, LLC or its agents.
Without notice in the event of unauthorized or fraudulent use of service. Whenever
service is discontinued for fraudulent use of service, Nationwide Professional
Teleservices, LLC may, before restoring service, require the Customer or Subscriber
to make, at his or her own expense, all changes in facilities or equipment necessary
to eliminate illegal use and to pay an amount reasonably estimated as the loss in
revenues resulting from such fraudulent use.
Without notice by reason of any order or decision of a court or other government
authority having jurisdiction which prohibits Company from furnishing such
servIces.
Idaho Public UtiHt\es C(Jmm)~slon
Office of the Secretary
ACCEPTED FOR FILING
NOY 25 2004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 24
Issued: November 10 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
Interconnection
Service furnished by Nationwide Professional Teleservices, LLC may be connected with the services
or facilities of other carriers. Such service or facilities are provided under the terms, rates and
conditions of the other carrier. The Customer is responsible for all charges billed by other carriers for
use in connection with Nationwide Professional Teleservices, LLC's service. Any special interface
equipment or facilities necessary to achieve compatibility between carriers is the responsibility of the
Customer.
Terminal Equipment
The Company s facilities and service may be used with or terminated in terminal equipment or
communications systems such as a PBX, key system, single line telephone, or pay telephone. Such
terminal equipment shall be furnished and maintained at the expense of the Customer. The Customer
is responsible for all costs at his or her premises, including personnel, wiring, electrical power, and
the like, incurred in the use of Nationwide Professional Teleservices, LLC's service. When such
terminal equipment is used, the equipment shall comply with the generally accepted minimum
protective criteria standards of the telecommunications industry.
Inspection, Testing and Adjustment
Upon reasonable notice, the facilities or equipment provided by the Company shall be made available
to the Company for such tests and adjustments as may be necessary for their maintenance in a
condition satisfactory to the Company. No interruption allowance shall be granted for the time during
which such tests and adjustments are made, unless such interruption exceeds twenty-four hours in
length and credit for the interruption is requested by the Customer.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise. Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 25
Issued: November 10, 2004 Effective: November 25 2004
SECTION 2 - RULES AND REGULATIONS, (CONT'
900,976 and 700 Numbers
The Company does not provide 900, 976 or 700 number services. Customer calls placed to these
numbers are routed to the local or long distance carrier providing the service. Customers may contact
their local exchange carrier or the carrier providing the service to request blocking of access to these
numbers.
Other Rules
The Company may temporarily suspend service without notice to the Customer, by blocking traffic to
certain cities ofNXX exchanges, or by blocking calls using certain Personal Identification Numbers
when the Company deems it necessary to take such action to prevent unlawful use of its service. The
Company will restore service as soon as service can be provided without undue risk.
Id.aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
NOV 252004
Boise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 26
Issued: November 10 2004 Effective: November 25 2004
SECTION 3 - SERVICE DESCRIPTIONS AND RATES
General
Nationwide Professional Teleservices, LLC provides long distance service to Customers for
communications originating and terminating throughout the State of Idaho.
Timing of Calls
The Company does not offer time sensitive calls.
Holidays
The Company does not offer rate discounts for calls placed on state of federal holidays.
3.4 Rate Periods
The Company does not rate calls based on time-of-day.
Calculation of Distance
The Company does not rate calls based on distance.
Idaho Public Utilities Commission
Office of tile Secretary
ACCEPTED FOR FILING
Nay 25 2004
Deise, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 27
Issued: November 10 2004 Effective: November 25 2004
SECTION 3 - SERVICE DESCRIPTIONS AND RATES, (CONT'
Unlimited LD Service Plan
Unlimited LD Service Plan allows Customers to place an unlimited number of intrastate and
interstate toll calls for a flat rate per month. Calls are placed via a toll free access number. The plan
does not require that the Customer be presubscribed to the Company, nor does it require an
authorization code. The plan only requires that the calling number be recognized as belonging to a
Subscriber. The plan s Monthly Recurring charge is debited as a preauthorized bank draft provided
by the Customer at the time of subscription to the service. Customers may use the service at no
charge for 14 days. After that trial period, billing will begin. Also included in the service is unlimited
dial-up internet access and unlimited enhanced voicemail (1 mailbox). * Calls are placed over
customer-provided telephone lines.
Rate per month:$39.
One-time Set Up Fee $19.
* - Voicemail is an enhanced service and is not regulated by the Commission.
Idaho Public Utilities CommissiOIl
Office of the Secretary
ACCEPTED FOR FILING
NOY 25 2004
""\
:se, Idaho
Nationwide Professional Teleservices, LLC
Sheri Lutich, President
14001 63rd Way
Clearwater, Florida 33760
(877)-819-3025
Idaho Price List No.
Original Page 28
Issued: November 10 2004 Effective: November 25 2004
SECTION 4 - PROMOTIONS
Demonstration of Service
From time to time the Company may demonstrate service for potential Customers by providing free
use of its network on a limited basis for a period of time, not to exceed one (1) month. Demonstration
of service and the type, duration or quantity of service provided will be at the Company s discretion.
Promotions - General
From time to time, the Carrier may provide promotional offerings to introduce a current or potential
Subscriber to a service not being used by the subscriber. These offerings may be limited to certain
dates, times or locations and may waive or reduce recurring or non-recurring charges. The
Commission will be notified of all promotions.
""'\
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
Nay 252004
Boise, Idaho