HomeMy WebLinkAboutNew Horizons Communications Corp.pdfNEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 1
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
TITLE SHEET
IDAHO TELECOMMUNICATIONS TARIFF
This tariff contains the descriptions, regulations, and rates applicable to the
furnishing of service or facilities for Telecommunications Services furnished by New
Horizons Communications Corp. ("New Horizon"), with principal offices at 335 Bear Hill
Road, Waltham, Massachusetts 02451. This tariff applies for services furnished within the
State of Idaho. This tariff is on file with the Idaho Public Utilities Commission, and copies
may be inspected, during normal business hours, at the company's principal place of
business.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 2
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
CONCURRING, CONNECTING OR OTHER PARTICIPATING CARRIERS
1. Concurring Carriers - None
2. Connecting Carriers - None
3. Other Participating Carriers - None
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 3
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
CHECK SHEET
The Sheets of this tariff are effective as of the date shown at the bottom of the
respective sheet(s). Original and revised sheets as named below comprise all changes
from the original tariff and are currently in effect as of the date on the bottom of this
sheet.
SHEET REVISION
1 Original
2 Original
3 Original
4 Original
5 Original
6 Original
7 Original
8 Original
9 Original
10 Original
11 Original
12 Original
13 Original
14 Original
15 Original
16 Original
17 Original
18 Original
19 Original
SHEET REVISION
20 Original
21 Original
22 Original
23 Original
24 Original
25 Original
26 Original
27 Original
28 Original
* New or Revised Sheet
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 2
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
TABLE OF CONTENTS
TITLE SHEET.....................................................1
CONCURRING, CONNECTING OR OTHER PARTICIPATING CARRIERS..........2
CHECK SHEET.....................................................3
TABLE OF CONTENTS...............................................2
TARIFF FORMAT...................................................3
TRACKING........................................................4
CONTACT INFORMATION.............................................5
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS................6
SECTION 2 - RULES AND REGULATIONS...............................8
SECTION 3 - DESCRIPTION OF SERVICE.............................16
SECTION 4 - RATES..............................................22
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 3
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
TARIFF FORMAT
A. Sheet Numbering: Sheet numbers appear in the upper right corner of the
page. Sheets are numbered sequentially. However, new sheets are occasionally added
to the tariff. When a new sheet is added between sheets already in effect, a decimal is
added. For example, a new sheet added between pages 11 and 12 would be page 11.1.
B. Sheet Revision Numbers: Revision numbers also appear in the upper right
corner of each sheet where applicable. These numbers are used to indicate the most
current page version on file with the Commission. For example, 4th Revised Sheet 13
cancels 3rd Revised Sheet 13. Consult the Check Sheet for the sheets currently in effect.
C. Paragraph Numbering Sequence: There are nine levels of paragraph coding.
Each level of coding is subservient to its next higher level:
2.
2.1
2.1.1
2.1.1.A
2.1.1.A.1
2.1.1.A.1.(a)
2.1.1.A.1.(a).I
2.1.1.A.1.(a).I.(i)
2.1.1.A.1.(a).I.(i).(1)
D. Check Sheets: When a tariff filing is made with the Commission, an updated
Check Sheet accompanies the tariff filing. The Check Sheet lists the sheets contained in
the tariff, with a cross reference to the current Revision Number. When new sheets are
added, the Check Sheet is changed to reflect the revision. All revisions made in a given
filing are designated by an asterisk (*). There will be no other symbols used on this
sheet if these are the only changes made to it (i.e., the format, etc. remains the same, just
revised revision levels on some sheets). The tariff user should refer to the latest Check
Sheet to find out if a particular sheet is the most current on Commission file.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 4
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
TRACKING
The following are the only symbols used for the purposes indicated below:
(C) to signify change in regulation
(D) to signify a deletion
(I) to signify a rate increase
(L) to signify material relocated in the tariff
(N) to signify a new rate or regulation
(R) to signify a rate reduction
(T) to signify a change in text, but no change in rate or regulation
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 5
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
CONTACT INFORMATION
Customer complaints, bill inquiry, new service or disconnect requests:
Shira Musher
335 Bear Hill Road
Waltham, Massachusetts 02451
(800) 520-5812
E-Mail Address: smusher@nhcgrp.com
Commission contact - tariff information:
Glen Nelson
335 Bear Hill Road
Waltham, Massachusetts 02451
(800) 520-5812
E-Mail Address: info@nhcgrp.com
Commission contact - complaints:
Glen Nelson
335 Bear Hill Road
Waltham, Massachusetts 02451
(800) 520-5812
E-Mail Address: info@nhcgrp.com
Idaho Agent: TCS Corporate Services, Inc.
6140 Corporal Lane
Boise, Idaho 83704
(888) 603-3300
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 6
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
Access Line - An arrangement from a local exchange telephone company or other
common carrier, using either dedicated or switched access, which connects a
Customer's location to the Company's location or switching center.
Authorization Code - A numerical code, one or more of which may be assigned
to a Customer, to enable the Company to identify the origin of the Customer so it may
rate and bill the call. Automatic number identification (ANI) is used as the
authorization code wherever possible.
Commission - Used throughout this tariff to mean the Idaho Public Utilities
Commission.
Customer - The person, firm, corporation or other legal entity which orders the
services of the Company or purchases a Company Prepaid Calling Card and/or
originates prepaid calls using such cards, and is responsible for the payment of charges
and for compliance with the Company's tariff regulations.
Company or New Horizon - Used throughout this tariff to mean New Horizons
Communications Corp., a Delaware corporation.
Dedicated Access - The Customer gains entry to the Company's services by a
direct path from the Customer's location to the Company's point of presence.
Holiday - New Year's Day, Independence Day, Labor Day, Thanksgiving Day
and Christmas Day. Holidays shall be billed at the evening rate from 8 a.m. to 11 p.m.
After 11 p.m., the lower night rate shall go into effect.
Prepaid Account - An inventory of Telecom Units purchased in advance by the
Customer, and associated with one and only one Authorization Code as contained in a
specific Prepaid Calling Card.
Prepaid Calling Card - A card issued by the Company, containing an
Authorization Code which identifies a specific Prepaid Account of Telecom Units,
which enables calls to be processed, account activity to be logged, and balances to be
maintained, on a prepayment basis.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 7
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
Resp. Org - Responsible Organization or entity identified by a Toll-Free service
Customer that manages and administers records in the toll free number database and
management system.
Switched Access - The Customer gains entry to the Company's services by a
transmission line that is switched through the local exchange carrier to reach the
Company's point of presence.
Telecom Unit - A measurement of telecommunications service equivalent to one
minute of usage between any two points within the State of Idaho.
Telecommunications - The transmission, between or among points specified by
the user, of information of the user’s choosing, without change in the form or content of
the information as sent and received.
Underlying Carrier - The telecommunications carrier whose network facilities
provide the technical capability and capacity necessary for the transmission and
reception of Customer telecommunications traffic.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 8
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
SECTION 2 - RULES AND REGULATIONS
2.1 Undertaking of the Company
This tariff contains the regulations and rates applicable to intrastate
interexchange telecommunications services provided by the Company for
telecommunications between points within the State of Idaho. Services
are furnished subject to the availability of facilities and subject to the
terms and conditions of this tariff in compliance with limitations set forth
in the Commission's rules. The Company's services are provided on a
statewide basis and are not intended to be limited geographically. The
Company offers service to all those who desire to purchase service from
the Company consistent with all of the provisions of this tariff. Customers
interested in the Company's services shall file a service application with
the Company which fully identifies the Customer, the services requested
and other information requested by the Company. The Company reserves
the right to examine the credit record and check the references of all
applicants and Customers prior to accepting the service order. The service
application shall not in itself obligate the Company to provide services.
The Company may act as the Customer's agent for ordering access
connection facilities provided by other carriers or entities when
authorized by the Customer, to allow connection of a Customer's location
to a service provided by the Company. The Customer shall be responsible
for all charges due for such service arrangement.
2.1.1 The services provided by the Company are not part of a joint undertaking
with any other entity providing telecommunications channels, facilities, or
services, but may involve the resale of the Message Toll Services (MTS)
and Wide Area Telecommunications Services (WATS) of underlying
common carriers subject to the jurisdiction of this Commission.
2.1.2 The rates and regulations contained in this tariff apply only to the services
furnished by the Company and do not apply, unless otherwise specified,
to the lines, facilities, or services provided by a local exchange telephone
company or other common carriers for use in accessing the services of the
Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 9
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
2.1.3 The Company reserves the right to limit the length of communications, to
discontinue furnishing services, or limit the use of service necessitated by
conditions beyond its control, including, without limitation: lack of
satellite or other transmission medium capacity; the revision, alteration or
repricing of the Underlying Carrier's tariffed offerings; or when the use of
service becomes or is in violation of the law or the provisions of this tariff.
2.2 Use of Services
2.2.1 The Company's services may be used for any lawful purpose consistent
with the transmission and switching parameters of the
telecommunications facilities utilized in the provision of services, subject
to any limitations set forth in this Section 2.2.
2.2.2 The use of the Company's services to make calls which might reasonably
be expected to frighten, abuse, torment, or harass another or in such a way
as to unreasonably interfere with use by others is prohibited.
2.2.3 The use of the Company's services without payment for service or
attempting to avoid payment for service by fraudulent means or devices,
schemes, false or invalid numbers, or false calling or credit cards is
prohibited.
2.2.4 The Company's services are available for use 24 hours per day, seven days
per week.
2.2.5 The Company does not transmit messages, but the services may be used
for that purpose.
2.2.6 The Company's services may be denied for nonpayment of charges or for
other tariff violations as set forth in Section 2.5.1 herein.
2.2.7 Customers shall not use the service provided under this tariff for any
unlawful purpose.
2.2.8 The Customer is responsible for notifying the Company immediately of
any unauthorized use of services.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 10
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
2.3 Liability of the Company
2.3.1 The Company shall not be liable for any claim, loss, expense or damage
for any interruption, delay, error, omission, or defect in any service,
facility or transmission provided under this tariff, if caused by the
Underlying Carrier, an act of God, fire, war, civil disturbance, act of
government, or due to any other causes beyond the Company's control.
2.3.2 The Company shall not be liable for, and shall be fully indemnified and
held harmless by the Customer against any claim, loss, expense, or
damage for defamation, libel, slander, invasion, infringement of copyright
or patent, unauthorized use of any trademark, trade name or service
mark, proprietary or creative right, or any other injury to any person,
property or entity arising out of the material, data or information
transmitted.
2.3.3 No agent or employee of any other carrier or entity shall be deemed to be
an agent or employee of the Company.
2.3.4 The Company's liability for damages, resulting in whole or in part from or
arising in connection with the furnishing of service under this tariff,
including but not limited to mistakes, omissions, interruptions, delays,
errors, or other defects or misrepresentations shall not exceed an amount
equal to the charges provided for under this tariff for the long distance call
for the period during which the call was affected. No other liability in any
event shall attach to the Company.
2.3.5 The Company shall not be liable for and shall be indemnified and saved
harmless by any Customer or by any other entity from any and all loss,
claims, demands, suits, or other action or any liability whatsoever,
whether suffered, made, instituted, or asserted by any Customer or any
other entity for any personal injury to, or death of, any person or persons,
and for any loss, damage, defacement or destruction of the premises of
any Customer or any other entity or any other property whether owned or
controlled by the Customer or others.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 11
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
2.3.6 The Company shall not be liable for any indirect, special, incidental, or
consequential damages under this tariff including, but not limited to, loss
of revenue or profits, for any reason whatsoever, including the breakdown
of facilities associated with the service, or for any mistakes, omissions,
delays, errors, or defects in transmission occurring during the course of
furnishing service.
2.3.7 The remedies set forth herein are exclusive and in lieu of all other
warranties and remedies, whether express, implied, or statutory,
INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
2.3.8 The included tariff language does not constitute a determination by the
Commission that a limitation of liability imposed by the Company should
be upheld in a court of law. Acceptance for filing by the Commission
recognizes that it is a court's responsibility to adjudicate negligence and
consequential damage claims. It is also the court's responsibility to
determine the validity of the exculpatory clauses.
2.4 Responsibilities of the Customer
2.4.1 The Customer is responsible for placing any necessary orders and
complying with tariff regulations. The Customer is also responsible for
the payment of charges for services provided under this tariff.
2.4.2 The Customer is responsible for charges incurred for special construction
and/or special facilities which the Customer requests and which are
ordered by the Company on the Customer's behalf.
2.4.3 If required for the provision of the Company's services, the Customer
must provide any equipment space, supporting structure, conduit and
electrical power without charge to the Company.
2.4.4 The Customer is responsible for arranging access to its premises at times
mutually agreeable to the Company and the Customer when required for
Company personnel to install, repair, maintain, program, inspect or
remove equipment associated with the provision of the Company's
services.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 12
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
2.4.5 The Customer shall cause the temperature and relative humidity in the
equipment space provided by Customer for the installation of the
Company's equipment to be maintained within the range normally
provided for the operation of microcomputers.
2.4.6 The Customer shall ensure that the equipment and/or system is properly
interfaced with the Company's facilities or services, that the signals
emitted into the Company's network are of the proper mode, bandwidth,
power and signal level for the intended use of the subscriber and in
compliance with criteria set forth in this tariff, and that the signals do not
damage equipment, injure personnel, or degrade service to other
Customers. If the Federal Communications Commission or some other
appropriate certifying body certifies terminal equipment as being
technically acceptable for direct electrical connection with interstate
communications service, the Company will permit such equipment to be
connected with its channels without the use of protective interface
devices. If the Customer fails to maintain the equipment and/or the
system properly, with resulting imminent harm to Company equipment,
personnel or the quality of service to other Customers, the Company may,
upon written notice, require the use of protective equipment at the
Customer's expense. If this fails to produce satisfactory quality and safety,
the Company may, upon written notice, terminate the Customer's service.
2.4.7 The Customer must pay the Company for replacement or repair of
damage to the equipment or facilities of the Company caused by
negligence or willful act of the Customer or others, by improper use of the
services, or by use of equipment provided by Customer or others.
2.4.8 The Customer must pay for the loss through theft of any Company
equipment installed at Customer's premises.
2.4.9 If the Company installs equipment at Customer's premises, the Customer
shall be responsible for payment of any applicable installation charge.
2.4.10 The Customer must use the services offered in this tariff in a manner
consistent with the terms of this tariff and the policies and regulations of
all state, federal and local authorities having jurisdiction over the service.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 13
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
2.5 Cancellation or Interruption of Services
2.5.1 Without incurring liability, upon five (5) working days' (defined as any
day on which the company's business office is open and the U.S. Mail is
delivered) written notice to the Customer, the Company may discontinue
services 24 hours after an attempt at personal contact or may withhold the
provision of ordered or contracted services:
2.5.1.A For nonpayment of any sum due the Company for more than
thirty (30) days after issuance of the bill for the amount due,
2.5.1.B For violation of any of the provisions of this tariff,
2.5.1.C For violation of any law, rule, regulation, policy of any governing
authority having jurisdiction over the Company's services, or
2.5.1.DBy reason of any order or decision of a court, public service
commission or federal regulatory body or other governing
authority prohibiting the Company from furnishing its services.
2.5.2 Without incurring liability, the Company may interrupt the provision of
services at any time in order to perform tests and inspections to assure
compliance with tariff regulations and the proper installation and
operation of Customer and the Company's equipment and facilities and
may continue such interruption until any items of noncompliance or
improper equipment operation so identified are rectified.
2.5.3 Service may be discontinued by the Company without notice to the
Customer, by blocking traffic to certain countries, cities or NXX
exchanges, or by blocking calls using certain Customer authorization
codes, when the Company deems it necessary to take such action to
prevent unlawful use of its service. The Company will restore service as
soon as it can be provided without undue risk, and will, upon request by
the Customer affected, assign a new authorization code to replace the one
that has been deactivated.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 14
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
2.5.4 The Customer may terminate service upon thirty (30) days written notice
for the Company's standard month to month contract. Customer will be
liable for all usage on any of the Company's service offerings until the
Customer actually leaves the service. Customers will continue to have
Company usage until the Customer notifies its local exchange carrier and
changes its long distance carrier. Until the Customer so notifies its local
exchange carrier, it shall continue to generate and be responsible for long
distance usage.
2.6 Credit Allowance
2.6.1 Credit may be given for disputed calls, on a per call basis.
2.6.2 Credit shall not be issued for unavailability of long distance services.
2.7 Restoration of Service
The use and restoration of service shall be in accordance with the priority system
specified in part 64, Subpart D of the Rules and Regulations of the Federal
Communications Commission.
2.8 Deposit
The Company does not require deposits.
2.9 Advance Payments
The Company does not require advance payments.
2.10 Payment and Billing
2.10.1 Service is provided and billed on a billing cycle basis, beginning on the
date that service becomes effective. Billing is payable upon receipt.
2.10.2 The customer is responsible for payment of all charges for services
furnished to the Customer, as well as to all persons using the Customer's
codes, exchange lines, facilities, or equipment, with or without the
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 15
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
knowledge or consent of the Customer. The security of the Customer's
Authorization Codes, presubscribed exchange lines, and direct connect
facilities is the responsibility of the Customer. All calls placed using direct
connect facilities, presubscribed exchange lines, or Authorization Codes
will be billed to and must be paid by the Customer. Recurring charges
and non-recurring charges are billed in advance. Charges based on actual
usage during a month and any accrued interest will be billed monthly in
arrears.
2.10.3 Reserved for Future Use
2.11 Reserved for Future Use
2.12 Taxes
All federal, state and local taxes, assessments, surcharges, or fees, including sales
taxes, use taxes, gross receipts taxes, and municipal utilities taxes, are billed as
separate line items and are not included in the rates quoted herein.
2.13 Late Charge
A one-time late fee of 1.5% or the amount otherwise authorized by law,
whichever is lower, will be charged on any past due balances.
2.14 Reconnection Charge
A reconnection fee of $25 per occurrence will be charged when service is
reestablished for Customers which have been disconnected due to non-payment.
Payment of the reconnection fee and any other outstanding amounts will be due
in full prior to reconnection of service.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 16
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
SECTION 3 - DESCRIPTION OF SERVICE
3.1 Computation of Charges
3.1.1 The total charge for each completed call may be a variable measured
charge dependent on the duration, distance and time of day of the call.
The total charge for each completed call may also be dependent only on
the duration of the call, i.e. a statewide flat rate per minute charge. The
variable measured charge is specified as a rate per minute which is
applied to each minute. All calls are measured in increments as set forth
in the Rates Section of this tariff. Fractions of a billing increment are
rounded up to a full billing increment on a per call basis. Fractions of a
cent per minute are rounded up to a full cent on a per call basis.
3.1.2 Usage charges for all mileage sensitive products are based on the airline
distance between rate centers associated with the originating and
terminating points of the call. The airline mileage between rate centers is
determined by applying the formula below to the vertical and horizontal
coordinates associated with the rate centers involved. The Company uses
the rate centers that are produced by Bell Communications Research in the
NPA-NXX V&H Coordinates Tape and Bell's NECA Tariff No. 4.
Formula:
_________________
|
|(V1-V2)2 + (H1-H2)2
\| 10
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 17
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
3.1.3 Timing begins when the called station is answered and two way
communication is possible, as determined by standard industry methods
generally in use for ascertaining answer, including hardware answer
supervision in which the local telephone company sends a signal to the
switch or the software utilizing audio tone detection. Recognition of
answer supervision is the responsibility of the Underlying Carrier.
Timing for each call ends when either party hangs up. The Company will
not bill for uncompleted calls.
3.2 Customer Complaints and/or Billing Disputes
Customer inquiries or complaints regarding service or accounting may be made
in writing or by telephone to the Company at:
335 Bear Hill Road
Waltham, Massachusetts 02451
(800) 520-5812
E-Mail Address: smusher@nhcgrp.com
If Customer complaints cannot be resolved by the Company, the Customer may
contact the Commission at the following address and phone number:
472 W. Washington Street
Boise, ID 83702
Toll Free 1-800-432-0369
Any objection to billed charges should be reported promptly to the Company.
Adjustments to Customers' bills shall be made to the extent that records are
available and/or circumstances exist which reasonably indicate that such charges
are not in accordance with approved rates or that an adjustment may otherwise
be appropriate. Where overbilling of a subscriber occurs, due either to Company
or subscriber error, no liability exists which will require the Company to pay any
interest, dividend or other compensation on the amount overbilled.
If a Customer accumulates more than One Dollar of undisputed delinquent
Company 800 Service charges, the Company Resp. Org. reserves the right not to
honor that Customer's request for a Resp. Org. change until such undisputed
charges are paid in full.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 18
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
3.3 Level of Service
A Customer can expect end to end network availability of not less than 99% at all
times for all services.
3.4 Billing Entity Conditions
When billing functions on behalf of the Company or its intermediary are
performed by local exchange telephone companies or others, the payment of
charge conditions and regulations of such companies and any regulations
imposed upon these companies by regulatory bodies having jurisdiction apply.
The Company's name and toll-free telephone number will appear on the
Customer's bill.
3.5 Service Offerings
3.5.1 1+ Dialing
This service permits Customers to originate calls via switched or
dedicated access lines, and to terminate intrastate calls. The customer dials
"1+" followed by "ten digits" or dials "101XXXX" followed by "1+ ten
digits".
3.5.2 Travel Cards
The Customer utilizes an 11 digit "toll-free" access number established by
the Company to access a terminal. Upon receiving a voice prompt, the
Customer uses push button dialing to enter an identification code
assigned by the Company, and the ten digit number of the called party.
3.5.3 Toll-Free Service
This service is inbound calling only where an 800, 888 or other toll-free
prefix number rings into a Customer's premise routed to a specific
telephone number or terminated over a dedicated facility.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 19
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
3.5.4 Company Prepaid Calling Cards
This service permits use of Prepaid Calling Cards for placing long
distance calls. Customers may purchase Company Prepaid Calling Cards
at a variety of retail outlets or through other distribution channels.
Company Prepaid Calling Cards are available at a variety of face values.
Company Prepaid Calling Card service is accessed using the Company
toll-free number printed on the card. The caller is prompted by an
automated voice response system to enter his/her Authorization Code,
and then to enter the terminating telephone number. The Company's
processor tracks the call duration on a real time basis to determine the
number of Telecom Units consumed. The total consumed Telecom Units
and applicable taxes for each call are deducted from the remaining
Telecom Unit balance on the Customer's Company Prepaid Calling Card.
All calls must be charged against Prepaid Calling Card that has a
sufficient Telecom Unit balance. A Customer's call will be interrupted
with an announcement when the balance is about to be depleted.
When the balance is depleted, the Customer can either call the toll-free
number on the back of the Company Prepaid Calling Card and "recharge"
the balance on the card using a nationally recognized credit card, or the
Customer can throw the card away and purchase a new one. Calls in
progress will be terminated by the Company if the balance on the
Company Prepaid Calling Card is insufficient to continue the call.
A card will expire on the date indicated on the card, or if no date is
specified, 6 months from the date of purchase, or the date of last recharge,
whichever is later. The Company will not refund unused balances.
A credit allowance for the Company Prepaid Calling Card Service is
applicable to calls that are interrupted due to poor transmission, one-way
transmission, or involuntary disconnection of a call. To receive the proper
credit, the Customer must notify the Company at the designated toll-free
customer service number printed on the Company Prepaid Calling Card
and furnish the called number, the trouble experienced (e.g. cut-off, noisy
circuit, etc.), and the approximate time that the call was placed.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 20
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
When a call charged to a Company Prepaid Calling Card is interrupted
due to cut-off, one-way transmission, or poor transmission conditions, the
Customer will receive a credit equivalent of one Telecom Unit.
Credit allowances for calls pursuant to Company Prepaid Card Service do
not apply for interruptions not reported promptly to the Company or
interruptions that are due to the failure of power, equipment or systems
not provided by the Company.
Credit for failure of service shall be allowed only when such failure is
caused by or occurs due to causes within the control of the Company.
The Company will block all calls beginning with the NPA "900" and NXX
"976" calls, therefore such calls can not be completed.
3.5.5 Directory Assistance.
Access to long distance directory assistance is obtained by dialing 1 + 555-
1212 for listings within the originating area code and 1 + (area code) + 555-
1212 for other listings. When more than one number is requested in a
single call, a charge will apply for each number requested. A charge will
be applicable for each number requested, whether or not the number is
listed or published.
3.5.6 Specialized Pricing Arrangements.
Customized service packages and competitive pricing packages at
negotiated rates may be furnished on a case-by-case basis in response to
requests by Customers to the Company for proposals or for competitive
bids. Service offered under this tariff provision will be provided to
Customers pursuant to contract. Unless otherwise specified, the
regulations for such arrangements are in addition to the applicable
regulations and prices in other sections of the tariff. Specialized rates or
charges will be made available to similarly situated Customers on a non-
discriminatory basis. All such arrangements will be filed as required by
Commission rules and regulations.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 21
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
3.5.7 Emergency Call Handling Procedures
Emergency "911" calls are not routed to company, but are completed
through the local network at no charge.
3.5.8 Promotional Offerings
The Company may, from time to time, make promotional offerings to
enhance the marketing of its services. These offerings may be limited to
certain dates, times and locations. The Company will notify the
Commission of such offerings as required by Commission rules and
regulations.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 22
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
SECTION 4 - RATES
4.1 1+ & 101XXXX Dialing
Qwest LATA 652 / South Idaho
Day Evening Nights/Weekend
First
Minute
Add'l
Minute
First
Minute
Add'l
Minute
First
Minute
Add'l
Minute
Residence 0.375 0.375 0.200 0.200 0.200 0.200
Business 0.320 0.320 0.320 0.320 0.320 0.320
Qwest LATA 676 / North Idaho
Day Evening Nights/Weekend
First
Minute
Add'l
Minute
First
Minute
Add'l
Minute
First
Minute
Add'l
Minute
Residence 0.150 0.150 0.150 0.150 0.150 0.150
Business 0.150 0.150 0.150 0.150 0.150 0.150
Verizon Northwest
Peak Off-Peak
First
Minute
Add'l
Minute
First
Minute
Add'l
Minute
Residence 0.320 0.320 0.210 0.210
Business 0.320 0.320 0.210 0.210
Billed in one minute increments
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 23
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
4.2 Travel Cards
Peak Off-Peak
Each Minute Each Minute
Qwest LATA 652 / South Idaho $0.320 $0.32
Qwest LATA 676 / North Idaho $0.32 $0.32
Verizon Northwest $0.320 $0.21
A $.25 per call service charge applies.
Billed in one minute increments
4.3 Toll Free Service
$00.32 per minute
Billed in one minute increments
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 24
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
4.4 Prepaid Calling Cards
Program
A $.015 Per Telecom Unit
B $.019 Per Telecom Unit
C $.025 Per Telecom Unit
D $.029 Per Telecom Unit
E $.032 Per Telecom Unit
F $.035 Per Telecom Unit
G $.039 Per Telecom Unit
H $.049 Per Telecom Unit
I $.05 Per Telecom Unit
J $.059 Per Telecom Unit
K $.06 Per Telecom Unit
L $.08 Per Telecom Unit
M $.09 Per Telecom Unit
N $.10 Per Telecom Unit
O $.11 Per Telecom Unit
P $.12 Per Telecom Unit
Q $.13 Per Telecom Unit
R $.14 Per Telecom Unit
S $.15 Per Telecom Unit
T $.19 Per Telecom Unit
U $.20 Per Telecom Unit
V $.25 Per Telecom Unit
W $.29 Per Telecom Unit
X $.30 Per Telecom Unit
Y $.33 Per Telecom Unit
Z $.35 Per Telecom Unit
AA $.39 Per Telecom Unit
BB $.40 Per Telecom Unit
CC $.50 Per Telecom Unit
DD $.005 Per Telecom Unit
EE $.01 Per Telecom Unit
FF $.07 Per Telecom Unit
A $.99 per call service charge applies.
A one-time maintenance fee of $1.00 applies after the 1st call.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 25
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
4.5 Directory Assistance
Per Call
Qwest LATA 652 / South Idaho $1.25
Qwest LATA 676 / North Idaho $1.25
Verizon Northwest $0.30
4.6 Station Charges
The following charges are in addition to the MTS rates stated previously in this
section.
Qwest LATA 652 / South Idaho
Charge per Call
Calling Card $4.99
Operator Assisted Station-to-Station $5.50
Person-to-Person $9.99
Operator Verification $1.50
Interrupt Service $3.00
Qwest LATA 676 / North Idaho
Charge per Call
Customer-Dialed Calling Card $0.60
Operator Assisted Station-to-Station $1.30
Person-to-Person $3.50
Operator Verification $1.50
Interrupt Service $3.00
Verizon Northwest
Charge per Call
Calling Card $0.60
Operator Assisted Station-to-Station $1.25
Person-to-Person $3.00
Operator Verification $1.50
Interrupt Service $3.00
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho
NEW HORIZONS COMMUNICATIONS CORP. Idaho PUC Tariff No. 1
Sheet No. 26
Issued: October 11, 2006 Effective: October 21, 2006
Issued By: Glen Nelson
Title: VP Marketing and Business Development
4.7 Rate Periods
Monday - Friday Sat. Sun.
8 a.m.
to
5 p.m.*
Daytime Rate Period
5 p.m.
to
11 p.m.*
Evening Rate Period Evening
Rate
Period
11 p.m.
to
8 a.m.*
Night/Weekend Rate Period
* To, but not including
When a message spans more than one rate period, total charges for the
minutes in each rate period are calculated and the results for each rate
period are totaled to obtain the total message charge. If the calculation
results in a fractional charge, the amount will be rounded up to the higher
cent.
4.8 Payphone Dial Around Surcharge
A dial around surcharge of $0.60 per call will be added to any completed
intrastate toll access code and subscriber toll-free 800/888 type calls placed from
a public or semi-public payphone.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
October 21, 2006
Boise, Idaho