National Directory Assistance LLC.pdf

National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243
Idaho D.C. No.
Original Page No. I
Issued: April 11 , 2002
Effective: April 21 , 2002
PRICE LIST APPLICABLE TO
INTEREXCHANGE SERVICES
WITHIN THE ST ATE OF IDAHO
PROVIDED BY
NATIONAL DIRECTORY ASSISTANCE, LLC
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, lu:-ho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243
Idaho P.C. No.
Original Page No.
Issued: April 11 , 2002
Effective: April 21 , 2002
CHECK PAGE
All of the pages of this Price List are effective as of the date shown at the top of the page.
Original and revised pages as named below comprise all changes from the original Price List.
PAGE REVISION
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Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
-...
-0- . --. . .
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243
Idaho P.Ue. No.
Original Page No.
Issued: April 11 , 2002
Effective: April 21 , 2002
CHECK PAGE (continued)
PAGE REVISION
Original Page
Original Page
Original Page
Original Page
Original Page
Original Page
Original Page
Idaho P~blic Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise. Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243
Idaho P.Ue. No.
Original Page No.
Issued: April 11 , 2002
Effective: April 21 , 2002
TABLE OF CONTENTS
Page No.
TitlePage
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Check Page
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Table of Contents....................................... .........
Concurring, Connecting, or Other Participating Carriers
. . . . . . . . . . . . . . . . . . . . ..
Symbols
......................................................
Price List Format ................................................
Section 1 - Technical Terms and Abbreviations
. . . . . . . . . . . . . . . . . . . . . . . . . ..
Section2-RulesandRegulations.....................................
Section3-DescriptionofServices ....................................
Section4-RatesandCharges .......................................
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243
Idaho P.Ue. No.
Original Page No.
Issued: April 11 , 2002
Effective: April 21 , 2002
CONCURRING, CONNECTING OR
OTHER PARTICIPATING CARRIERS
None
SYMBOLS
The following are the only symbols used for the purposes indicated below:
Delete Or Discontinue
Change Resulting In An Increase To A Customer s Bill
Moved To Or From Another Price List Location
New
Change Resulting In A Reduction To A Customer s Bill
Change In Text Or Regulation But No Change In Rate Or Charge
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
AP R 2 1 2002
Boise, Idano
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243
Idaho P.Ue. No.
Original Page No.
Issued: April 11 , 2002
Effective: April 21 , 2002
PRICE LIST FORMAT
Page Numbering - Page numbers appear in the upper right comer of the page. Pages are
numbered sequentially. However, new pages are occasionally added to the Price List.
When a new page is added between pages already in effect, a decimal is added. For
example, a new page added between pages 14 and 15 would be 14.
Page Revision Numbers - Revision numbers also appear in the upper right comer of each
page. These numbers are used to determine the most current page version on file with the
Commission. For example, the 4th revised page 14 cancels the 3rd revised page 14.
Paragraph Numbering Sequence - There are six levels of paragraph coding. Each level
coding is subservient to its next higher level:
1.1
1.1 (A)
1.1 (A). 1
1.1 (A).1.a
1.1 (A).1.a.i
Check Pages - When a Price List filing is made with the Commission, an updated check
page accompanies the Price List filing. The check page lists the pages contained in the
Price List with a cross-reference to the current revision number. When new pages are
added, the check page is changed to reflect the revision.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
Idaho P.C. No.
Original Page No.
Authorized User: A person, firm or corporation, who is authorized by the Customer/Subscriber
to utilize the services of the Customer/Subscriber.
Company: Company refers to National Directory Assistance, LLC.
Commission: Commission refers to the Idaho Public Utilities Commission or any succeeding
agency.
Customer: The Customer is a person or legal entity which uses or subscribes to the Company
services and thereby assumes responsibility for the payment of charges and compliance with the
Company s Price List regulations.
DUC: DUC stands for Designated Underlying Carrier.
End User: End User is the person or legal entity which uses the service provided by the
Company.
Initial and Additional Period: The Initial Period denotes the interval of time allowed at the rate
specified for a connection between given service points. The Additional Period denotes the
interval of time used for measuring and charging time in excess of the Initial Period.
InterLATA: Any call or transmission that originates in one LATA and terminates in a different
LATA.
IntraLATA: Any call or transmission that originates in one LATA and terminates within the
same LATA.
Idaho Public Utilities Commission
OHice of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise. Idaho
....---. ......
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21, 2002
SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS
Idaho P.C. No.
Original Page No.
LATA: Local Access Transport Area. A geographically defined regulatory boundary established
by the Modification of Final Judgement.
LEC: LEC stands for Local Exchange Carrier.
State: "State" refers to the State of Idaho.
Subscriber: The Subscriber is a person or legal entity which subscribes to or dials the
Company s services and thereby assumes responsibility for the payment of charges and
compliance with the Company s Price List regulations.
Switched Access: A method of reaching the Company through the local switched network
whereby the End User uses standard business or residential local lines.
Underlying Carrier: "Underlying Carrier" refers to any interexchange carrier that provides long
distance services resold by the Company pursuant to this Price List.
: US.F. stands for Universal Service Fund.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
Idaho P.Ue. No.
Original Page No.
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Undertaking of the Company
1.1
1.3
1.4
This Price List contains the regulations and rates applicable to intrastate resale
telecommunications services provided by National Directory Assistance, LLC for
telecommunications between points within the State. The Company s services are
furnished subject to the availability of facilities and subject to the terms and
conditions of this Price List.
Company s services are not part of a joint undertaking with any other entity
providing telecommunications channels, facilities or services, but do involve the
resale of the Message Toll Services (MTS) of the underlying common carriers.
The rates and regulations contained in this Price List apply only to the services
furnished by Company and do not apply, unless otherwise specified, to the lines
facilities, or services provided by a local exchange telephone company or other
common carrier for use in accessing the services of Company.
The Subscriber is entitled to limit the use of Company s services by Users at the
Subscriber s facilities, and may use other common carriers in addition to or in lieu
of Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.e. No.
Original Page No. 10
Limitations On Service
Service is offered by the Company subject to the availability of necessary
facilities, equipment and/or billing arrangements with the DUC and/or LEC.
Necessary facilities and equipment may include but is not limited to facilities or
equipment to be provided by Company, connecting carriers, underlying carriers
owners and operators of transmission capacity leased to Company or the LEC.
2.2.2 The Company reserves the right to discontinue service without liability, or to limit
the use of service when necessitated by conditions beyond the Company s control
or when the Customer is using service in violation of the law or in violation of the
provisions of this Price List.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise. Idaho
Idaho P.UC. No.
Original Page No.
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effuctive: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Limitations On Service (continued)
Pursuant to Rule 303 of the Telephone Customer Relation Rules of the
Commission, the Company may, without notice, block Service without liability
include, but are not limited to:
(A)Dangerous Conditions - A condition immediately dangerous or hazardous
to life, physical safety, or property exists, or it is necessary to prevent a
violation of federal, state or local safety or health codes.
(B)Ordered To Terminate Service - The Company is ordered to terminate
Service by any court, the Commission, or any other duly authorized public
authority.
(C)Services Obtained Illegally - The Service(s) were obtained, diverted or used
without the authorization or knowledge of the Company.
(D)Customer Unable to be Contacted - The Company has tried diligently to
meet the notice requirement of Rule 304 of the Telephone Customer
Relation Rules of the Commission, but has been unsuccessful in its attempt
to contact the Customer affected.
(E)Misrepresentation of Identity - The Customer has misrepresented the
Customer s identity for purposes of obtaining Service and has no or an
inadequate security deposit on file the Company and has an outstanding bill
exceeding one hundred ($100).
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21, 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.UC. No.
Original Page No. 12
Limitations On Service (continued)
2.4 Conditions under which the Company may, with notice, block service without
liability include, but are not limited to:
Customer s use of the service constitutes a violation of either the provisions
of this Price List, or of any laws, or government rules, regulations, or
policies; or
Non-payment of any sum owed the Company.
2.2.Initial and continuing service is offered subject to the availability of necessary
facilities, billing services, and/or equipment, including those to be provided by the
DUC(s), the Company, the CAP(s), or the LEe.
Service is furnished subject to the condition that there will be no abuse or
fraudulent use of the service. Abuse or fraudulent use of service includes, but is
not limited to:
(A)Use of service of the Company for a message or messages, anonymous or
otherwise, if in a manner reasonably to be expected to frighten, abuse
torment, or harass another; or
(B)Use of service in such a manner as to interfere umeasonably with the use
of service by one or more other Customers; or
(C)Any calls placed by means of illegal equipment, service, or device.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILIN
APR 21 2002
Boise, Idaho
Idaho P.C. No.
Original Page No. 13
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Limitations On Service (continued)
The Company s failure to give notice of default, to enforce or insist upon
compliance with any of the terms or conditions herein, to grant a waiver of any
term or conditions herein, or to grant the Customer an extension of time for
performance, will not constitute the permanent waiver of any such term or
condition herein. Each of the provisions will remain, at all time, in full force and
in effect until modified in writing, signed by the Company and Customer.
To control fraud, service may be discontinued by the Company without incurring
liability by blocking all traffic or by blocking traffic to or from certain NP A-
NXXs, cities, or individual telephone stations for any service offered under this
Price List. Service will be restored at Company s option as soon as it can be
provided without undue risk and only after accounts have been brought current.
The Company reserves the right to change DUCs at any time.
2.2.10 The Company reserves the right, without incurring liability, to refuse to provide
service to or from any location where the necessary facilities, billing arrangements
and/or equipment are not available.
11 The Customer obtains no property right or interest in any specific type of facility,
service, connection, equipment, number process or code. All right, title and
interests to such items remain, at all times, solely with the Company.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FlUNG
APR 21 2002
Boise, Idaho
Idaho P.UC. No.
Original Page No. 14
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability
The Company s liability will be limited to that expressly assumed in Paragraphs 2.
through 2.9 of this Price List and that arises in connection with the provision of service
to Customer.
The Company will not be liable for:
(A)Any act or omission of any other company or companies furnishing a
portion of the service or furnishing facilities or equipment associated with
such service.
(B)Damages caused by the fault or negligence or misconduct of the Customer.
(C)Any failure to provide or maintain service under this Price List due to
circumstances beyond the Company s reasonable control.
(D)Any direct, indirect, consequential, special, actual, or punitive damages, or
for any lost profits of any kind or nature whatsoever arising out of any
furnishing of, or interruption in, service provided hereunder, absent a
determination of willful misconduct by the Company through judicial or
administrative proceedings.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
APR 21 2002
Boise, Idaho
Idaho P.C. No.
Original Page No. 15
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
2.3 Limitation of Liability (continued)
(continued)
(E)Any special or consequential damages or any lost profits of any kind or
nature arising out of the furnishing of or interruption in service contained
in this Price List.
(F)The use or abuse of any service described herein by any party including, but
not limited to, the Customer s employees or members of the public. "Use
or abuse" includes, but is not limited to, any calls placed by means of PBX-
reorigination or any other legal or illegal equipment, service, or device.
(G)Any action, such as blocking or refusal to accept certain calls, that Company
deems necessary in order to prevent fraudulent or unlawful use of its
service. Compensation for any injury the Customer may suffer due to the
fault of parties other than the Company must be sought from such other
parties.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOF~ FILING
APR 21 2002
Boise, Idaho
Idaho P.UC. No.
Original Page No. 16
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
2.3.2
3.4
Interruptions, delays, errors, or defects caused by or contributed to, directly or
indirectly, by act or omission of Customer or its customers, affiliates, agents
contractors, representatives, invitees, licensees, successors, or assignees or which
arise from or are caused by the use of facilities or equipment of Customer or
related parties, will not result in the imposition of any liability whatsoever upon
the Company. In addition, all of the service may be provided over facilities of
third parties, and the Company will not be liable to Customer or any other person
firm, or entity in any respect whatsoever arising out of defects caused by such
third parties.
With respect to servIce provided hereunder, the Company hereby expressly
disclaims, without limitation, all warranties not stated in this Price List, whether
express, implied or statutory, and in particular disclaims all implied warranties of
merchantability and of fitness for a particular purpose.
The Company may rely on CAPS , LECs, DUCs, or other third parties to provide
a portion of the Company s service.
No contractors, agents or employees of connecting, concurring or other
participating carriers or companies will be deemed to be contractors, agents or
employees of the Company without the Company s written authorization.
Under no circumstances whatsoever will the Company or its officers, agents, or
employees be liable for indirect, incidental, special or consequential damages.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FiLING
APR 21 2002
Boise, Idaho
Idaho P.e. No.
Original Page No. 17
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Limitation of Liability (continued)
The Company will not be liable for any failure of performance hereunder due to
causes beyond its control including, but not limited to:
(A)Unavoidable interruption in the working of transmission facilities; or
(B)Natural disasters such as storms, fire, flood, or other catastrophes; or
(C)Any law, order, regulation, direction, action or request of the United States
Government, or any other governmental entity having jurisdiction over the
Company or of any department, agency, commission, bureau, corporation
or other instrumentality of anyone or more of such governmental entity, or
of any civil or military authority; or
(D)National emergencies, insurrections, riots, rebellions, wars, strikes, lockouts
work stoppages, or other labor difficulties; or
(E)Notwithstanding anything in this Price List to the contrary, the unlawful acts
of individuals, including acts of the Company s agents and employees if
committed beyond the scope of their employment.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
- ......".-.
Idaho P.Ue. No.
Original Page No. 18
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
2.3 Limitation of Liability (continued)
The Company will use its best efforts to provide competent services consistent
with industry standards. The Company will have no liability to the Customer for
any loss of revenue or any other direct, special, incidental, consequential, or other
damages the Customer may sustain resulting from the failure or inability of the
Company to provide service to its Customers or End Users; negligent or defective
services to Customers or End Users; equipment, computer, network, or electrical
malfunctions or any kind, breakdowns, or outages; or any other cause, whether or
not within the control of the Company.
In the event the Company or the DUC learn of possible fraudulent use of any
Company services, the Company will make an effort to contact the Customer, but
service may be terminated or blocked without notice and without liability to the
Company.
The above language does not constitute a determination by the Commission that
a limitation of liability imposed by the Company should be upheld in a court of
law. Acceptance for filing by the Commission recognizes that it is a court'
responsibility to adjudicate negligence and consequential damage claims. It is also
the court's responsibility to determine the validity of the exculpatory clause.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
Idaho P.UC. No.
Original Page No. 19
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
2.4 Use of Service
2.4.
2.4.3
2.4.4
The service offered herein may be used for any lawful purpose, including
residential, business, governmental, or other use. There are no restrictions on
sharing of service. However, the Customer remains liable for all obligations under
this Price List notwithstanding such sharing and regardless of the Company
knowledge of same. The Company will have no liability to any person or entity
other than the Customer and only as set forth herein. The Customer will not use
nor permit others to use the service in a manner that could interfere with service
provided to others or that could harm the facilities of the Company or others.
Service furnished by the Company will not be used for any unlawful or fraudulent
purposes such as use of electronic devices, invalid numbers, and false credit
devices to avoid payment for service contained in this Price List either in whole
or in part. Service furnished by the Company will not be used to make calls
which might reasonably be expected to frighten, abuse, torment, or harass another.
Nor will service be used for any purpose for which any payment or other
compensation is received by the Customer except when the Customer is
communications common carrier, a resale common carrier, or an enhanced or
electronic service provider who has subscribed to the Company service.
However, this provision does not preclude an agreement between the Customer
authorized user, or joint user to share the cost of the service as long as this
arrangement generates no profit for anyone participating in a joint use or
authorized use arrangement.
The Company does not transmit messages pursuant to this Price List, but its
services may be used for that purpose.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise. Idaho
Idaho P.C. No.
Original Page No. 20
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Obligations of the Customer
The Customer will indemnify, defend, and hold the Company harmless from and
against:
(A)Any claim asserted against the Company (and all attorney fees and expenses
incurred by the Company with respect thereto) arising out of or relating to
the failure of the Company to provide service to Customers or End Users.
(B)Any and all liabilities, costs, damages, and expenses (including attorney
fees), resulting (1) from Customer (or its employees s agent's or
independent contractor s) actions hereunder, including, but not limited to
breach of any provision in this Price List, misrepresentation of Company
services or prices, or unauthorized or illegal acts of the Customer, its
employees, agents, or independent contractor.
(C)Claims for libel, slander, infringement of patent or copyright, or
unauthorized use of any trademark, trade name, or service mark arising out
of Customer s material, data, information, or other content transmitted via
servIce.
(D)Violation by Customer of any other literary, intellectual, artistic, dramatic
or musical right.
(E)Violations by Customer of the right to privacy.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
Idaho P.e. No.
Original Page No. 21
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Obligations of the Customer (continued)
(continued)
(F)Any other claims whatsoever relating to or arising from message content or
the transmission thereof.
(G)All other claims arising out of any act or omission of the Customer in
connection with service provided by the Company.
(H)Any loss, claim, demand, suit, or other action, or any liability whatsoever
whether suffered, made, instituted or asserted by the Customer or by any
other party or persons, for any personal injury to, or death of, any person
or persons, and for any loss, damage or destruction of any property, whether
owned by the Customer or others, caused or claimed to have been caused
directly or indirectly by the provision of service, where such loss, claim
demand, suit, action, or liability is not the direct result of the Company
negligence or willful misconduct.
If a Customer directly or indirectly authorizes third parties to use the service, the
Customer will indemnify and hold the Company harmless against any and all
claims, demands, suits, actions, losses, damages, assessments or payments which
may be asserted or demanded by said parties.
The Customer is responsible for the payment of charges for calls originated at the
Customer s telephone numbers.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise. Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.UC. No.
Original Page No. 22
Application For Service
An application for Service is not required. Customers are given the opportunity to use the
Service after receiving a look up from Directory Assistance. Prior to the completion of
the long distance call, an announcement, which includes the Company s name and the per
minute charge, will be played. If the Customer hangs up prior to the call being answered
no charge will be assessed.
Establishment of Credit
The Customer is not required to establish credit.
Customer Deposits
Customer deposits are not required for services in this Price List.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Id()ho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.C. No.
Original Page No. 23
Payment For Services
LEC Billing
With LEC billing, the Customer s charges for Service(s) are billed with the
Customer s bill for local service. Call detail is included with the bill. The rules
and regulations applying to rendering and payment of the bill and late charges are
the same as covered in the applicable LEC tariff. The Company will make every
effort to post any credit due to the Customer account(s) on the Customer s next
LEC bill. However, based on the date of the resolution of a dispute and the date
credits must be provided to the LEC, it may be two or more billing cycles before
a credit will be issued.
Billing Disputes
Disputes with respect to charges must be received by the Company in writing
within three (3) years from the date shown as the bill date of the invoice or such
invoice will be deemed to be correct and binding on the Customer. Written
responses must be sent to the Company s customer service organization as per
Paragraph 2.10.
Collections
In the event the Company incurs fees or expenses, including attorney s fees, in
collecting, or attempting to collect, any charges owed the Company, the Customer
will be liable to the Company for the payment of all such fees and expenses
reasonably incurred.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.C. No.
Original Page No. 24
10 Customer Service
10.General
Customer service may be contacted in writing at 12700 Shelbyville Rd, Danville
Building, Louisville, Kentucky 40243. Customers may contact customer service
by dialing a toll-free number, 866632-0411. The toll free number is listed on the
bill. Customer service representatives are available 8:00 AM to 5:00 PM eastern
time Monday through Friday excluding holidays. After hours and on holidays, the
Customer may reach a Company representative by leaving a message.
10.Billing Inquiries
Billing inquiries must be submitted to the Company in writing. If the Customer
is not satisfied with the Company s resolution of a billing inquiry, the Customer
may request the Commission to investigate the charges. The Commission may be
contacted at 472 W. Washington, Boise, IL 83720-0074, 1-800-432-0369. The
Company will not terminate Service or collect interest on an amount that is in
dispute.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.C. No.
Original Page No. 25
11 Cancellation By Company
The Company may block service to the Customer upon five (5) days' written notice to the
Customer for any condition listed in Paragraph 2.2 providing that the name and address
of the Customer is known by the Company. If the Company delivers the notice to the
Customer s premises, it will be left in a conspicuous place. When notice is mailed, the
notice will be addressed to the Customer s last known address and mailed first class or
some type of express over night delivery. The selection of the method of delivering the
notice is made by the Company.
The blocking of service(s) by the Company pursuant to this section does not relieve the
Customer of any obligations to pay the Company for charges due and owing for Service(s)
furnished up to the time of discontinuance. The remedies set forth herein will not be
exclusive and the Company will at all times be entitled to all rights available to it under
either law or equity.
12 Timing of Calls
Timing of calls begins when the called party answers the call (i.e. when two way
communications are established.) Answer detection is based on standard industry answer
detection methods including hardware answer supervision provided by the DUC and
software answer detection. Chargeable time ends when one of the parties disconnects from
the call.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.Ue. No.
Original Page No. 26
13 Initial and Additional Period
Calls are billed in increments of six (6) seconds subject to a minimum connect time (initial
period) of eighteen (18) seconds.
14 Rounding
14.All calls are billed in the billing increments as set forth in Section 2.13 of this
Price List. Calls that terminate between increments will be rounded to the next
highest increment. For example, a call lasting 35 seconds will be rounded to 36
seconds.
14.2 Once the call duration, in billing increments is computed, the appropriate per
minute charges, as listed in the rate schedules will be applied to the call. Calls
with charges that include a fraction of a cent .5 or greater will be rounded to the
next highest cent. For example, a Customer making a call with a computed charge
of $1.434 will be charged $1.43 and a Customer making a call with a computed
charge of $1.435 will be charged $1.44.
l~aho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Ida:lo
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.e. No.
Original Page No. 27
15 Taxes
In addition to the charges specifically pertaining to services, certain federal, state, and local
surcharges, taxes, and fees apply to services. These taxes, surcharges, and fees are
calculated based upon the point of origination of the call, the point of termination of the
call, the length of each call, and the taxing jurisdiction s rules and regulations.
All federal, state, and local taxes, surcharges, and fees (i., sales tax, gross receipts tax
municipal utilities tax, universal service fund assessments, etc.) are listed on the Customer
invoices, and unless otherwise specified herein, are not included in the rates listed in
Section 4 of this Price List.
16 Restoration of Services
The use and restoration of services in emergencies will be in accordance with the priority
system specified in Part 64, Subpart D of the rules and regulations of the Federal
Communications Commission.
17 Promotional Offerings
The Company may, from time-to-time, engage in special promotional service offerings
designed to attract new Customers or to increase existing Customer s awareness of a
particular service offering. These promotional offerings may apply only to certain service
arrangements, and may be limited to certain dates, times, and/or locations. The Company
will provide the Commission a ten (10) day notice prior to offering a promotion.
1daho Pt:lb1ie tlti'lities Cummi~n
Or'rice of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 2 - RULES AND REGULATIONS
Idaho P.Ue. No.
Original Page No. 28
2.20 Persons Designated As A Contact For The Commission Staff
20.Ongoing Operations of the Company
Thomas F. Speed Jr, President
12700 Shelbyville Road, Danville Building, Louisville KY 40243
502-420-9899 502-244-4174 Fax tomspeed~nationalda.com
20.Price List
Thomas F. Speed Jr, President
12700 Shelbyville Road, Danville Building, Louisville KY 40243
502-420-9899 502-244-4174 Fax tomspeed~nationalda.com
20.Complaints/Inquiries From Customer
Thomas F. Speed Jr, President
12700 Shelbyville Road, Danville Building, Louisville KY 40243
502-420-9899 502-244-4174 Fax tomspeed~nationalda.com
20.4 Registered Agent
National Registered Agents, Inc.
512 West Bannock
Boise, Idaho 83702
[phone].
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243 Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 3 - DESCRIPTION OF SERVICES
Idaho P.e. No.
Original Page No. 29
Outbound Services
1.1 General
All Services are only available through participating Directory Assistance services.
1.2 Non-Primary Interexchange Carrier Service
Non-Primary Interexchange Carrier Service is Inter-LATA and Intra-LATA toll
service available to residential Customers and businesses, except hospitals
payphones, hotels and in-mate only facilities.
The Company will offer Non-Primary Interexchange Carrier Service only
where technical capability exists to terminate the call.
When two directory listings are requested, Automated DACC is available
for completing the call to the second listing.
Once the caller is provided the desired telephone number, the caller is
offered call completion.
Prior to the completion of the long distance call, an announcement, which
includes the Company s name and the per minute charge, will be played.
If the Customer hangs up prior to the call being answered, no charge will
be assessed.
Idaho Public Utilities Commission
Office of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise. Idaho
National Directory Assistance, LLC
Thomas F. Speed Jr
12700 Shelbyville Rd, Danville Building
Louisville, Kentucky 40243
Idaho P.Ue. No.
Original Page No. 30
Issued: April 11 , 2002
Effective: April 21 , 2002
SECTION 4 - RATES AND CHARGES
Outbound Services - Switched Access
Non-Primary Interexchange Carrier Service
Calls are billed in increments of six (6) seconds subject to a minimum connect
time (initial period) of eighteen (18) seconds.
The rate is $0.25 per minute.
Idaho Public Utilities Commission
Of"1ice of the Secretary
ACCEPTED FOR FILING
APR 21 2002
Boise, Idaho